SGT Auto Transport Reviews
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About SGT Auto Transport
SGT Auto Transport is a car shipping broker that works with thousands of carriers to ship cars across the U.S. and overseas. The company arranges moves for a variety of vehicle types and offers services including door-to-door, enclosed and express transport. You can get a free instant quote, and there’s no upfront charge. The company has a price-match guarantee and fully insures your vehicle from pickup to drop-off.
Visit sgtautotransport.com- $0 upfront payment
- Full insurance coverage
- 24/7 customer service
- Vehicle tracking on website
- Express, guaranteed pickup options
- Broker only
- No refund after carrier pickup
SGT Auto Transport Reviews
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- 4,967,499 reviews on ConsumerAffairs are verified.
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Reviewed Feb. 13, 2025
I reached out to a couple of companies, got quotes, and picked SGT as it suited me best. The quote was the most reasonable. There was one company that had a lower quote, but they didn’t seem as well established and didn’t have a very good review base. I found SGT Auto Transport from a website that ranks the five most positively reviewed auto shipping experiences.
Customer service was great and proactive. I had a couple of questions ahead of time like if there was going to be a deposit. Prior to the vehicle being picked up, I didn’t really have to chase after them for people to call me. They called me with adequate notice for how soon the driver was coming. They were also able to work with me to lock in a particular window even though there was an additional fee for that. Once the day was secured, they let me know the day.
We were given an email and a text notification in advance from one of the customer service staff, just making sure that the day that we had given as our earliest available pick up was still correct. Then they reached out with about 24 hours’ notice, and then we had about an hour and a half notice from the driver himself, both by phone call and then text confirmation as well that he was on the way. I think we even got a tracking link to track the driver’s arrival.
Drop-off was the same. The driver reached out to us by phone call and then also sent a text notification when he was 10 or 15 minutes away. It was very straightforward. I’ve shipped cars before and this was the best experience so far. I would use SGT again.
Thank you for sharing your detailed and positive experience! We're delighted to hear that our team’s proactive communication, straightforward processes, and reasonable pricing met your expectations. It's wonderful to know this was your best car shipping experience, and we truly appreciate your trust and recommendation. We look forward to assisting you again in the future!
Reviewed Feb. 13, 2025
The representatives at SGT Auto were good. They transported my vehicle from Florida to New York. The car was the same as when it left. It was a good experience. I would use them again next time when I have to bring the car back down.
We're delighted to hear you had a positive experience with our service! Thank you for your kind words!
Reviewed Feb. 13, 2025
I’ve only used SGT once. I looked among five transport companies and chose them due to the price. A guy picked the vehicle, loaded it up, and hauled it here to Wisconsin. He was fast. I thought for sure I’d beat him home with an airplane, but he beat me here. He brought the vehicle right where I needed it to be. I just had to call my wife to say he was going to beat me home. He did a really good job, and I probably got lucky with a good driver.
Thank you for your feedback and for choosing SGT Auto Transport! We’re glad to hear that the delivery process went smoothly and exceeded your expectations. While we work to connect customers with reliable transporters, we’re happy to know that the driver’s excellent service contributed to a successful experience. Your comments are appreciated, and we hope to have the opportunity to assist you again in the future!
Reviewed Feb. 7, 2025
SGT Auto was right in the ballpark when I went out for bids online. My truck needed to be transported around 700 miles to Michigan, and they did a great job. We had one little hiccup, but it was on me. My new neighborhood is gated, so there was a little problem with the gate. I felt bad that I stalled the guy a bit while I figured out how to get him inside. I had a good customer experience, and they provided very high-quality service for the cost.
We're glad to hear that! Thank you for choosing us for your transportation needs. If you ever need assistance in the future, feel free to reach out.
Reviewed Feb. 7, 2025
I checked three or four transport companies and went with SGT because of their price. It was pretty inexpensive. I expected a little bit less, but I thought whatever they were quoting was the market rate. Customer service was good and the delivery was faster than what they promised. It was a 3,000-mile move and it took about five days. The driver also texted me the location we'd meet. It was good.
We appreciate your feedback and look forward to serving you again in the future. Thank you for choosing our services!
Reviewed Feb. 6, 2025
I was currently in the process of moving from California to Connecticut, and I needed to ship my car. I looked online at a couple of auto transport companies, and I went with one a month prior to using SGT, and I was scammed, and it made me really nervous about the business and not knowing who's real and who's a scam. Then I saw that SGT had a lot of great reviews, and that it was one of the top-rated companies, so I thought, “Oh, this couldn't be a scam," so I ended up going with them.
Setting the transport up was very easy. I made an inquiry and I got hit back immediately. I didn't have to put down any money until they grabbed my car, so it was very convenient. The whole process setting the dates was about less than a week of quick communication and it was set up very easily. The original pickup and drop off points were my home in Tarzana, and then my home in Norwich, Connecticut. It took about five days for the entire transfer. SGT Auto Transport is a reliable company and the transportation gets done very quickly. It's cost-friendly, so I would definitely recommend it.
Reviewed Feb. 6, 2025
I had to send a car to California for my daughter. The original pickup was in Miami, and it was scheduled to take four to five days, but it took six. The courier driver explained it was because of bad weather, so all was good. The quote to the final price was 100% accurate. Use SGT if you want a car shipped and have a good service.
Thank you for your review! We truly appreciate the opportunity to assist you.
Reviewed Feb. 6, 2025
I have used SGT Auto Transport a year ago and I liked their service so I used it again. I had to move an SUV from Michigan to Texas. It was an overall perfect experience. Their customer service reps answered calls and replied to texts, and the delivery was good. If I have to transport my vehicle, I will use them again.
We're glad to hear that! Thank you for choosing us for your transportation needs. If you ever need assistance in the future, feel free to reach out.
Reviewed Feb. 1, 2025
I did my homework and saw the great reviews but I have not had a great experience. I had my son’s car sent to him while he is attending a stressful military school. We scheduled pick up for 1/28. They called us on Saturday to offer us a pick up on 1/26 (Sunday). We had plans but we agreed to the new date and canceled our plans. They did not communicate with us on Sunday and the driver did not contact us for pick up (we waited all day). We heard from them on Monday were rescheduled for that day. Nobody came. By surprise the driver showed up on Tuesday. Fine, we were just happy to get our son’s car transported.
My son received his damaged car 1/30 in the late evening. He was given a pick up address. He got an Uber there. But then the pick up location was changed. He got a ride to the new location. However the driver had changed location AGAIN but without notice. My son had to run about a mile down to find him. My son noticed the damage instantly. His car has a significant dent by the gas panel and the gas panel is also broken (will not close and lock). He told the driver twice about the damage (I was on the phone with him). The driver was not concerned. The driver did not provide any paperwork or receipt or anything.
My son was told that he had to sign a paper stating that he received his car and he did so. My son took pictures of the damage (which are timestamped) directly after receiving his car. We took pictures of the undamaged car before transport. The driver took pictures of the undamaged car prior to loading it. Now instead of my son focusing on studying and homework this weekend, he has to get repair quotes and deal with this issue. SGT Auto Transport has a long list of requirements (read the small print) to be fulfilled within 5 business days in order to file a claim. This has been a very disappointing experience and pretty expensive too considering we paid $918 for this headache. Let’s see how this all plays out. For now I’d give negative stars if I could. See the pictures below before the transport and after.
Dear Y. DeLuna,
We sincerely apologize for the difficulties you and your son experienced throughout this transport process. We understand how frustrating and stressful this situation must be, especially given your son's demanding schedule at military school. Ensuring a smooth and reliable experience is our top priority, and we regret that this was not the case for you.
Please know that we take damage claims extremely seriously. Upon being notified of the damage to your son’s vehicle, our Claims Department immediately initiated an investigation with the responsible carrier to review the circumstances surrounding the issue. We understand how inconvenient this situation has been for your son, and we regret that it has added additional stress to an already challenging time.
Additionally, your feedback has been escalated to our Quality Assurance Team for further review to ensure that appropriate measures are taken to improve our processes and prevent similar situations in the future.
We truly appreciate your patience and feedback, as it helps us improve the service we provide to all of our customers. Please don’t hesitate to reach out if you have any further questions or concerns—we remain available and ready to assist.
Best regards,
Reviewed Jan. 31, 2025
I’ve already transported three vehicles with SGT, about 1,000 miles from Texas to Florida. They offer a good price. The customer service was good. But some hiccups need to be fixed. The information needs to be clear. They said that the vehicle would be picked up on a certain day. Then they changed it. I gave specific information to the personnel like, "Hey, I'm working. Can they pick up my vehicle by this time?" But then I received a phone call early in the morning, "I'm going to pick the vehicle now." And I said no, because I said in the afternoon, not in the morning. That's the type of communication that needs to be fixed.
Thank you for sharing your experience! We're glad to hear that you found our pricing competitive and that your interactions with our team and drivers were positive. We sincerely appreciate your feedback regarding communication and scheduling, as we continuously strive to improve our service. Your insights have been shared with our team to ensure better coordination in the future. We’re pleased that, despite the hiccups, your vehicles arrived safely and on time. If you ever need transport services again, we’d love the opportunity to provide an even smoother experience!
Reviewed Jan. 30, 2025
I needed to transport my car from Philly to New Jersey. I was looking on Google and found SGT Auto Transport, and saw that it was not expensive. The customer service was good, and they gave me a lot of information about the procedure I wanted. The first quote I received was around $200, and when I confirmed everything, including cost, fees, and tax, it came to $135. My car was shipped via open transport, and the pickup was nice.
Thank you for your kind words! We’re glad you found our pricing reasonable and the transport process smooth. We appreciate your recommendation and look forward to assisting you again in the future!
Reviewed Jan. 30, 2025
SGT Auto Transport is the way to go. They were the only service that did what I needed at a good price. I was moving across the country, I wanted a service that would let me basically fill my car with an unlimited amount of weight, and SGT was one of the only services that offered that at a reasonable price. Most of them had a 100-pound limit. The pick-up driver was professional. He had to park a little bit further away from my house because it was a big truck and my street was very small. But it was perfect. He told me where to go, and I just drove my car onto the truck, so it was simple, and my car arrived in perfect condition.
We’re happy to hear that our service met your needs and that the process was straightforward. Thank you for choosing us and for recommending SGT Auto Transport—we appreciate your support!
Reviewed Jan. 30, 2025
It was a very good experience with SGT. I went with them because I like their quote better. I basically purchased a car in another state that was a way away. I needed to get it to Virginia.
My experience with the transport organizer was fine. They emailed and gave me the timeframe when things would happen, and we moved forward.
The delivery was kind of a small double hitch. But they had a really nice trailer. The driver was very polite. I even tipped him. He got here early and was able to pull into my entrance very easily and offload my car. And then I walked up and got it.
Thank you for your review! We’re glad to hear that your transport process was smooth and that our team provided a professional and timely service. We appreciate your recommendation and look forward to assisting you again in the future!
Reviewed Jan. 30, 2025
I chose to use SGT because when I did a price comparison between a few companies, they had the most reasonable price. The driver who picked up the vehicle was very friendly, and he did a good job. And the driver who dropped off the vehicle was fine, but he did call me before he dropped it off and solicited a tip, which I thought was weird. And he said that he took care of my things, because I had things in my car. And he made it seem like he stuck his neck out for us by taking the stuff in the car, even though we had paid extra for that service. I still tipped him, but I just thought it was a weird conversation.
But other than that, everything else went fine. And I thought the service was excellent. The car actually got here a couple of days ahead of schedule, which was a nice surprise. And it came in one piece, and all my things were fine.
Thank you for your feedback! We’re glad to hear you had a positive experience overall and that your vehicle arrived ahead of schedule. We appreciate your input regarding the delivery experience and will use it to improve our service. If you ever need transport again, we’d be happy to assist!
Reviewed Jan. 30, 2025
Because of previous good experience, I decided to use SGT again. I’ve used them four times now. And they were just efficient, and the communication was good. Their prices were also reasonable.
Thank you for your continued trust in SGT Auto Transport! We appreciate your loyalty and are glad to hear that our efficiency, communication, and pricing keep you coming back. We look forward to assisting you again in the future!
Reviewed Jan. 30, 2025
I shipped a Porsche Macan from Atlanta, Georgia to Portland, Oregon. I had no problem with SGT. The price was fair. They did a good job, and it was fast. They called when they picked it up and I could track where they were, which was cool.
We appreciate your review! We're happy to hear that your Porsche Macan transport went smoothly and that you enjoyed our fast and reliable service. Thank you for choosing SGT, and we hope to assist you again!
Reviewed Jan. 30, 2025
I used SGT to transport a vehicle from Ohio to Michigan and it was all done in the same day. I had a mechanic look at it before it was sent, so I had good sense of the vehicle's condition. There was a couple of surprises when it was delivered, but I was happy overall. I would recommend SGT to anyone.
Thank you for your feedback! We're glad your vehicle arrived safely and that our service met your expectations. We appreciate your recommendation and look forward to serving you again in the future!
Reviewed Jan. 30, 2025
I used SGT for the first time to transfer my Nissan Maxima and a Kia Forte, 2,000 miles away. They gave me the cell phone number of the driver. And I had a contact for somebody who was at the actual location, where they work.
Their quote was extremely reasonable, and it was exactly the final price. The driver was very kind and patient. And the vehicles arrived in perfect condition. I would definitely use them again if I ever need them in the future.
We’re so pleased to hear you had a great experience transporting your vehicles with us! Clear communication and a smooth process are what we strive for. Thank you for choosing SGT, and we’d be happy to assist you again!
Reviewed Jan. 30, 2025
I used SGT for relocation. I paid for their service for like 1,500 bucks. The scheduling process was fine and super easy. They picked it up at my house. And then they showed up in my new place two weeks later. They just met me at a Walmart parking lot.
Everything went fine communicating with SGT Auto. They’re pretty straightforward and easy, and I had no problem.
Thank you for your feedback! We’re glad to hear that scheduling and communication were smooth and that your transport was hassle-free. We appreciate your trust in SGT Auto Transport and hope to assist you again in the future!
Reviewed Jan. 30, 2025
My son was moving to Chicago, and a friend of mine who had used SGT in the past recommended them. Setting up the transport was very easy, straightforward and the rep was very good. There was a little bit of an upcharge, but I was happy and I wasn't upset with anything. It was picked up the second day after the original date that we wanted, and it was dropped off within two days. There was no delay and it was perfect. I was very satisfied.
We appreciate your review and are happy to hear that the transport process was easy and well-coordinated. It's great to know that everything was timed well and that you were satisfied with our service. Thank you for choosing SGT Auto Transport!
Reviewed Jan. 30, 2025
I was transporting two cars, I liked that SGT was more forthcoming with all the fees and I liked the insurance of it. If I had to nitpick, the one thing I didn't like is that I didn't have a set day for the pick-up without paying for it, so I had to be available. I didn’t mind being present ‘cause I had to hand off keys. But I had three days, and I didn't know what day they were gonna show up, so I couldn’t make any plans to fly out of the state until that was done, so it just made things a little more difficult. It was a great service, though. I flew out Thursday and they came on Monday, which was great. The driver picked up one day and he was at my destination that afternoon. I did AirTags, so I knew where it was. They told me that I could Venmo the gentleman when he got there, but the guy kept saying no Venmo, and we only had Venmo. My sister was able to write a check and then I just Venmo-ed her. He took care of the vehicles. They didn't come with any damage on them, so I was happy with that.
Thank you for your detailed review! We’re pleased that you found our pricing transparent and that your cars arrived safely. We appreciate your feedback on the pickup window and payment process, and we’ll take it into consideration for future improvements. We’re glad everything worked out and appreciate your recommendation!
Reviewed Jan. 30, 2025
I needed a transport service for a military move, and SGT was automatically assigned to me. The process was easy. The representative asked about what I had and explained the basics of what was going to go on. Then, my vehicle was picked up in Charleston, South Carolina, and transported to Honolulu, Hawaii. It's supposed to take from December 4th until February 26th. The courier driver was professional. They picked everything up, threw it in the truck, and they're off. I didn't really have to touch anything.
Thank you for sharing your experience! We’re happy to hear that the setup and transport process went smoothly and that the driver provided professional service. We appreciate your recommendation and are grateful for the opportunity to assist with your military move!
Reviewed Jan. 28, 2025
SGT Transport is how I got my parts car. It was one of the cheapest quotes I got. I just set up online and then they had some follow-up questions to confirm everything I said. It was a simple and smooth transport. When I had questions, I reached out to SGT. There was one time I was on hold for 20 minutes, but once I got a representative, it was fine. My dad was there when it was dropped off, the vehicle was as I expected it to be, and no harm was done to it.
Thank you for choosing SGT Auto Transport! We're glad to hear your first vehicle shipping experience went smoothly and that you found our pricing competitive. We appreciate your patience with the hold time and are always working to improve. If you ever need transport again, we’d love to assist you!
Reviewed Jan. 28, 2025
I had a good experience with SGT Auto Transport. I made a phone call and the gentleman I spoke with was able to answer all of my questions and committed that they could get the job done. I was also satisfied with the price they offered. I have recommended them to a couple of other folks as well. They were knowledgeable, helpful, and did all the follow-up. The communication was everything I would expect it to be from the start to the finish.
We’re thrilled to hear you had such a positive experience and that your son recommended us! Providing excellent service and clear communication is our priority, and we appreciate your recommendation to others. Thank you for trusting us with your transport!
Reviewed Jan. 28, 2025
SGT helped me move my vehicle from Washington State to Austin, Texas. Their customer service was good. No complaint.
For the delivery, my friend did my pick-up for me. From what I was told, the main truck couldn't fit down his street, so the guy met my friend at a bigger parking lot, gave my friend a ride back and got him close to the house. We feel like that was nice of him. And then when they dropped it off, they dropped it off right at my front door. Everything was in working order.
The only thing, I realized too late that they gave military discounts. But it's still cheaper than what I paid sending the car to Washington, so I still saved money.
We appreciate your feedback and are happy to hear that you saved on costs while receiving great service. It’s great that our driver was accommodating and ensured a smooth delivery. If you ever need transport again, don’t hesitate to reach out—we’d be happy to assist!
Reviewed Jan. 28, 2025
SGT Auto Transport was perfect. I’m definitely going to use them again because I’ll be giving my car to my daughter once I buy a new one.
The guy on the phone was kind and seemed personal. He seems like a nice guy. The price was fair. Other companies were asking for this and that, but he didn’t want any money upfront, and that’s what made me choose them.
The driver was perfect. He picked me up when he arrived since I didn’t have a vehicle. My wife and I got in our cars, I paid him, and everything was fine.
Thank you for sharing your experience! We’re thrilled to hear everything went perfectly with your car shipment from Indiana to Texas. It’s great to know our team’s personable approach and fair pricing stood out to you. We’re also glad the driver’s accommodation made the process even smoother. Thank you for recommending us—we look forward to assisting you again in the future!
Reviewed Jan. 28, 2025
I needed a motorcycle move. I looked on the internet and basing off of reviews, I chose SGT Auto. I looked at a few other companies, but they seemed more confusing. SGT was straightforward and a little cheaper than the competition. The shipper that they chose canceled my shipment, but it wasn't being tracked. It was something I caught because I only had a short amount of time to be home for when the motorcycle arrived, so I was on top of it. I had to call in and they got me a new shipper quickly. The driver seemed like he knew what he was doing, and the motorcycle showed up unhurt.
Thank you for sharing your experience! We're glad to hear your motorcycle arrived in perfect condition and that you were pleased with the professionalism of our driver. We apologize for the inconvenience caused by the initial shipper and appreciate your understanding as we worked to quickly resolve the issue. Your feedback helps us continue to improve, and we’re grateful you chose SGT Auto Transport for your shipment.
Reviewed Jan. 28, 2025
I found SGT Auto Transport through Google, and they were really great. They scheduled the pickup within the same week and delivered the car in about a day for a six-hour trip.
Communication was good, they let me know when they were picking up the car and when it was delivered. Delivery was great. I wasn’t there, but they delivered it during business hours. It was a really good experience, and I’m glad I found them.
Thank you for sharing your experience! We’re thrilled to hear that scheduling was straightforward and the communication clear. It’s wonderful that everything went smoothly, and we’re glad you found value in our service. We look forward to assisting you again in the future!
Reviewed Jan. 28, 2025
I have seen SGT online and decided to try them out. I spoke to a woman there and she was very professional. They got the job done on time like they said they would. The driver was cool. He was in and out and very professional.
It was my first time using SGT. They did everything they told me. I’m using their services again in a week.
Thank you for sharing your experience! We’re delighted to hear that your first time using our service was a success and that both our team and driver left a positive impression. We look forward to assisting you again soon!
Reviewed Jan. 28, 2025
I had a cross-country transport and chose SGT after reaching out to quite a few companies. The pickup and delivery experience was good. The driver was excellent, very timely, and very polite.
It was just weird how the payment was directly to the driver’s personal Venmo and not to a company. It didn’t feel very official, and I was worried that he was asking for extra money and somebody else might ask me for money later or something like that. I was just like, "I don't know about this, but please work."
Otherwise, everything was great.
Thank you for your detailed feedback! We’re glad to hear the transport process, communication, and service from the driver met your expectations. Regarding the payment structure, we follow an industry-standard split-payment model where a portion is paid upfront, and the remainder is settled directly with the carrier. This helps maintain flexibility and transparency in pricing. We appreciate your input and will continue working to ensure our processes are as clear and seamless as possible for all customers. Thank you for trusting us with your vehicle transport!
Reviewed Jan. 28, 2025
The dad of my daughter’s best friend uses SGT all the time, so he gave me their number when we needed to transport a vehicle.
It was cold and snowy at the time of the transport. They had the car off the truck and had it running. Because I live in a neighborhood where there was no way for the truck to get up and turn around, I had to walk to where they were. I told them I’d meet them at the bottom of the hill, and they were patiently waiting while I walked down to meet them.
We had a fine experience overall, and the final cost was good. I would definitely use them again.
Thank you for sharing your positive experience! We’re thrilled to hear that our service met your expectations and that the recommendation from your daughter's best friend's dad proved reliable.
It’s great to know that our team handled the logistics efficiently, even navigating challenges like your neighborhood's access limitations and the snowy weather. We’re also pleased that our pricing felt fair for the service provided and that our drivers were patient and communicative throughout the process.
We appreciate your trust in SGT Auto Transport and look forward to assisting you again in the future!
Reviewed Jan. 28, 2025
The representatives from SGT Auto Transport were very precise and answered promptly. I could also give them a call whenever I needed and they answered quickly. The driver was also cool and took four days to deliver the vehicle. It was delivered in the same condition when it left and the cost was very fair.
Thank you for sharing your experience with us! We’re delighted to hear that your cross-country shipment from San Diego to Louisville went smoothly and met your expectations.
We truly appreciate your thoughtful feedback about the pricing and customer service. Your insights help us continue to refine our services to ensure even better experiences for our customers in the future. Thank you for trusting SGT Auto Transport, and we’d be happy to assist you again!
Reviewed Jan. 25, 2025
Do not believe their price match promise, they do not honor it. I was going to book with SGT, I received an agreement by email, in it was the wrong car information so did not e-sign it. Minutes later I received a signed "copy" by email. I immediately emailed them canceling the booking. Now they have charged my CC $149 for canceling as per the agreement I never signed. Customer service people were either rude or not well-informed. Spend a few extra dollars and go with Montway or other reputable company.
Dear Marsden,
Thank you for reaching out and sharing your feedback. We regret that your experience did not meet your expectations, and we appreciate the opportunity to address your concerns.
On 01/24/2025, we received your booking with a signed electronic agreement containing your first and last name. Once the agreement was signed, it became a legally binding contract. Upon receiving your cancellation request, we offered to correct the car information to ensure the service could proceed as planned. Since the contract had already been finalized, your cancellation was subject to the terms outlined in our cancellation policy. The full terms and conditions, including our cancellation policy, are transparently listed on the signed agreement and publicly available on our official website:
https://sgtautotransport.com/terms-and-conditions
Regarding your concern about our Price Match Promise, we would like to clarify its terms as outlined in Section 23(b) of our contract:
"Price Match Promise: If you find a lower price from a reputable competitor for an identical auto transport service within 24 hours of booking with us, we will gladly review and confirm if we can match or beat that price. We strive to ensure you receive the highest quality service at the lowest possible cost."
While we make every effort to honor price match requests, in cases where a lower price falls significantly below current market rates, we transparently decline to match it. This approach ensures that the service we provide meets industry standards and avoids delays or complications caused by unrealistic pricing. Our priority is to offer honest, reliable rates that enable successful and timely vehicle transportation.
We appreciate any honest feedback and always strive to offer the same. As a business, we invest significant time, effort, and resources into serving our customers and ensuring the success of every transport. No one is obligated to use our services, but once our resources are utilized, it is unreasonable and unethical to refuse the costs associated with them.
SGT Auto Transport was hired to leverage our expertise in the auto hauling industry and our proprietary network of vetted motor carriers to secure a licensed and insured carrier for your transport. We are deeply committed to honoring the terms of the contracts we execute. These agreements exist to protect our customers and ensure a seamless experience, and we take them seriously.
What many first-time shippers may not realize is the tremendous amount of effort involved in sourcing and vetting carriers to ensure compliance with government regulations and insurance requirements. The moment a service contract is signed, we act immediately to allocate resources toward fulfilling the transport.
For this reason, we maintain a strict cancellation policy, which we transparently communicate on our website, in customer emails, and within the signed contract. Unfortunately, in this case, the cancellation fee applied due to the cancellation of a contract already in effect.
We appreciate your feedback and the opportunity to clarify the situation. If you have additional questions or concerns, please don’t hesitate to reach out to us.
Sincerely,
Reviewed Jan. 12, 2025
My boss needed a car transported, so I just looked SGT up online. I’ve used another company previously and called them first, but they didn’t get back to me right away, so I just called the next number in line, which was SGT. Setting up the transport was fine. I had no problems. The pickup was in Kemah and the delivery was in Illinois.
The courier driver who showed up was fine. When they were picking up the car, they had a flat tire or something wrong with the trailer, but they let me know about it. They were a little late, but that’s no big deal.
We're delighted to hear that you would recommend our service. Thank you for your positive feedback! We look forward to continuing to meet your needs.
Reviewed Jan. 10, 2025
I needed to bring the car from Texas to California and back. I set up transport with SGT which was a simple process. My daughter met the driver and my wife over there met the driver. But it’s easy and I like the way the service is. I’ll tell others that if they need the transportation, SGT is a company they can trust.
Thank you for recommending us! We’re glad you had a great experience with our service. We value your support and look forward to serving you again soon.
Reviewed Jan. 10, 2025
I bought a vehicle out of state and I didn’t want to drive it. I searched up a transport company on Google and SGT was the first one that came up and I went with them. The setup was super easy. I just filled out the little quick form and then within the next day, I received a call.
Everything went out super smooth and the car came in within a week after. It was a very good price for the enclosed shipping that I got. The driver was Russian and didn’t speak English that well. But I just used Google Translate on my phone and we were able to have a quick and easy conversation.
We appreciate your feedback and look forward to serving you again in the future. Thank you for choosing our services!
Reviewed Jan. 10, 2025
I was traveling from the West Coast to the East Coast and I needed someone to take a motorcycle over. I typed it on Google and I looked up Hawaii to the states first, and then the one that popped up for veterans was SGT Auto. Military people use it then and that's the best one to use as a broker. They list the job and take a cut, and then the person who actually travels and does the actual shipping is some guy who takes a cut as a subcontractor. However, they need to make their business look more legit and make sure no one's getting their car stolen.
The person that I had as a subcontractor did a really good job. The only problem was that SGT mistyped my phone number. So I had a hard time contacting him at first. But besides that, it was completely fine. They are a trustworthy company. Usually, once you put out your phone number, everyone starts contacting you about shipping a car and then they all give you different price ranges.
SGT Auto’s the price range was completely fine with me. It was $300, which is cheaper than me driving all the way out and then trying to trailer it back myself. It wasn't a bad price either for the military discount. Some people need my ID but they took my word and applied the discount.
Thank you for sharing your experience with SGT Auto Transport. We deeply appreciate your service as a military member and are honored that you chose us to handle the transportation of your motorcycle.
We’re pleased to hear that the subcontractor provided thorough and careful service, ensuring your motorcycle arrived undamaged. We also appreciate your understanding regarding the initial communication challenge and are glad it was resolved to your satisfaction.
It’s great to know that you found our military discount process straightforward and the pricing reasonable. We strive to offer competitive rates while maintaining the quality and reliability of our services. Your feedback about the cost of car shipping is also valuable and will help us continue to align our pricing with customer expectations.
We are grateful for your trust and your thoughtful review. If you ever need assistance in the future, please don’t hesitate to reach out—we’d be delighted to assist you again.
Reviewed Jan. 10, 2025
I was moving, and I decided to go with SGT after the first company I chose didn’t do what they were supposed to do. I paid a little more money with SGT, but I guess it was fair. I got what I paid for. The delivery was fine, and the communication and service were what it should be.
Thank you for sharing your detailed review! We're glad to hear that our service and communication met your expectations and that the delivery process was smooth and convenient for you. We also appreciate your feedback regarding pricing, as it helps us continue to refine our services. Should you need assistance in the future, we’d be happy to help!
Reviewed Jan. 10, 2025
I used SGT Auto Transport to deliver a car from Ohio to North Carolina. Everything went fine and the quote they gave was fair.
We’re glad to hear you had a positive experience and that everything went smoothly with your car transport. Thank you for your trust in our service!
Reviewed Jan. 10, 2025
I was a little bit confused when speaking with SGT Auto Transport about the quote. I had been hearing different things depending on who I was speaking with. But at the end of it, it all made sense and worked out. I had a good experience with the drivers picking up the vehicle. It was easy.
I do know someone else that used you guys after I did and they did not have a very good experience. There were some issues with the price as far as like the quote that the company was providing and what the driver was agreeing to. I would say to make sure that, before providing a quote, the driver would be okay with that.
Thank you for your feedback! We’re pleased to hear everything worked out and appreciate your suggestion for better alignment on quotes. We’ll work on improving this.
Reviewed Jan. 6, 2025
Beware of SGT Auto Transport! Be sure to carefully read the 11-page contract (!) they send you to sign (unlike any of the other 5 auto transport companies I have dealt with). Also, I wish I had looked at their Yelp rating of 3.1 before booking with them. I placed an online order on Saturday, 1/4/24 at 12:32 am and canceled it via both phone and email at 3:41 pm that day.
I received a call from them Monday morning, informing me that they had been closed Saturday when I placed and cancelled my order, but that the contract I signed call for a $149 cancellation fee! Even though they had literally done no work to fulfill my order! He asked how they could keep my business. I told him Montway Auto Transport was picking up my car today. In the fine print of their 11-page contract (which I admit not taking the time to carefully read--who does?) they list 6 reasons they can charge a $149 cancellation fee, while at the same time stating they can cancel the order at any time (apparently without penalty to them--what a double-standard):
"(A) Customer cancels without sending a written cancellation notice to info@sgtautotransport.com.(B) Cancellation occurs before the estimated pickup window expires.
(C) Cancellation occurs for a transport that is double-booked with other broker companies.
(D) Cancellation occurs where the vehicle description has been misrepresented or inaccurate shipment details were provided by the customer, as listed in the Customer Shipping Contract (CSC).
(E) Cancellation occurs where customer-imposed restrictions or payment issues cause a delay or inability to pick up within the estimated pickup window.
(F) Cancellation occurs due to delays to the estimated pickup window caused by customer requests to change the completed Customer Shipping Contract (CSC) or by not completing the Customer Shipping Contract (CSC).
....SGT reserves the right to cancel the order at any time, at SGT’s discretion. Additional fees may apply per our Dispute and Collections policy."
I write this review in hopes of sparing future potential customers similar distress and financial gouging. I highly recommend Montway Auto Transport. Good luck to you!
We appreciate any honest feedback, we offer the same. As any business, we put in a lot of time, money and effort into serving our customers in order to achieve overall success for them as well as us as a business. No one is forced to use our services, but utilizing our resources and choosing not to pay for the costs associated, is unreasonable and unethical.
SGT was hired to utilize our auto hauling industry expertise and proprietary vetted motor carrier network to set up transport with a licensed and insured motor carrier.
Unlike most brokers, we stand by our commitment to providing you the best service possible by executing contract agreements that bind our commitment to our customers. This is to help our customers not hurt them. We take that commitment seriously and expect that from our customers as well.
What the general public and most first time shippers do not understand is a tremendous amount of resourcing goes into the set up transports and the vetting of our motor carrier network to ensure proper carrier government and insurance credentials. The moment the service contract is signed by our customer, there are no delays in taking action to resource that transport.
We therefore maintain a strict cancellation policy and we go to great lengths to be transparent by communicating this in many ways; verbally, on our website, linked in customer emails, and within the signed customer contract. Unfortunately, the customer breached our mutual written contract, used our resources, then canceled, making a cancellation fee applicable.
Reviewed Dec. 24, 2024
I originally was using another car transport company but I checked their rating and it wasn't too high. I checked SGT and the website I went to showed that they were number one. They had the thing from the Better Business Bureau as well and a lot of different dealerships use them. They're used to move back and forth across the country and they're probably a lot more reliable than the smaller company that I was picking. They were larger and seemed a lot more reliable and I ended up going with them.
The service that I got with them was really good. It was very quick and my car got picked up and delivered on time. The pick-up was relatively straightforward and I had a three-day window where they said to have the car ready and they called me a day in advance. When they got there, I handed it over and took pictures of the vehicle and the stuff that I had packed inside the car. I was able to pack everything that I wanted and I still could have put in a whole lot more extra stuff into the car. The driver was nice. There was a little bit of a language barrier between me and him but it was fine because we were able to get everything worked out.
Thank you so much for sharing your experience with us! We're thrilled to hear that you were pleased with our service and that the car transport process went smoothly. It's great that the pick-up was efficient and that you felt comfortable packing your car with your belongings. We also appreciate your understanding regarding the language barrier and are glad that everything worked out. We strive to offer reliable, timely service, and it’s wonderful to know that our team met your expectations. Thank you for choosing us, and we hope to assist you again in the future!
Reviewed Dec. 19, 2024
I was not very impressed with SGT. You pay two fees. You pay SGT for their service and then you pay the driver separately to move the car. All SGT is doing is brokering the driver, which they get on a computer. SGT charges more than the driver gets paid for hauling the car. The driver I had was pretty bad about updates. I paid to have the driver show up on a specific date and I didn't get any confirmation. I kept trying to say, "Do I have confirmation? Do I have a driver?" I didn't get confirmation until the day of, and then the driver was like, "I'll be there at 3:00." He showed up at 8:00 at night. All in all, SGT was an overpriced service that was not worth it. They could have pretty much done everything better.
Dear Craig,
Thank you for sharing your feedback with us. We sincerely apologize for any frustration or inconvenience you experienced during your shipment. At SGT Auto Transport, we aim to provide transparent communication and seamless service, and we regret that your experience did not meet these expectations.
We understand your concerns regarding communication and pricing. The structure of payment reflects the work involved in coordinating logistics, finding reliable carriers, and ensuring a safe and timely transport process. However, we acknowledge the importance of clear updates and timely scheduling, and your feedback has been forwarded to our quality assurance team for review and improvement.
We deeply regret the delays and lack of communication from the driver and will address this with the responsible carrier to prevent such issues from recurring. Your input is invaluable as we work to enhance the efficiency and reliability of our services.
Thank you for bringing these matters to our attention. We hope to have the opportunity to provide you with a better experience in the future.
Reviewed Dec. 18, 2024
SGT was the most economical for me, which was why I decided to use them. And they were the first transport service I used, and they did a good job. The driver also communicated well and showed up on time, and that’s all I needed. And their price was fine. It was in line with what I expected to pay. So, I had a good experience with them.
Thank you for your kind feedback! We’re delighted to hear that our service met your expectations and provided a seamless first-time transport experience. We appreciate your trust in us and look forward to assisting you again in the future!
Reviewed Dec. 17, 2024
We were trying to find some quotes and find something about getting my vehicle moved from Florida to out here in Texas. We were also trying to find a reasonable quote to get it done in a short time. And we got it done with SGT. Everybody else wanted $2,000 which was ridiculous. At the time, I couldn’t pay that much. But we got a good price with SGT. The driver got here when they said they would and everything went good.
The driver was nice. He had more than just my car on the load and he couldn’t get in where I stayed at. So he unloaded my car and drove it to my location. And then my wife drove him back to his truck. I’ve already told some of my buddies about SGT
Thank you so much for sharing your experience with SGT Auto Transport! We are thrilled to hear that everything went smoothly with your vehicle shipment from Florida to Texas. It's also wonderful to hear that our customer service and the driver's efforts to make the delivery process seamless met your expectations. We truly appreciate your recommendation to your friends, and we will continue to strive for the same level of excellence for every customer. Thank you for choosing SGT Auto Transport!
Reviewed Dec. 15, 2024
My experience with SGT drivers have been fine. But they always try to undercut the company by offering to directly take your vehicle. I never have done it because I just want that guarantee. They gave me a good discount because I was a return customer so I was happy with that. They did it particularly with my friend in Arizona, who then took the discounted rate.
The service is fast and the quality is 5-star. This company is run by a woman, which I like, and she was in contact with us. She went above and beyond. She even offered at the end of the trip to have somebody bring the car right to the house. But my son was here and we live in a gated community. The driver pulls up right by the gate so my son just walked up and got it. That was the star of the trip for me.
They got the car down here so quick and they must have left my house and driven straight through to Florida. I’m from Minnesota and it worked out perfect. We got off the plane, our daughter picked us up. We came to our house and they were there the next morning. It was awesome. I didn’t have to wait at all to get a car and we didn’t have to Uber anywhere. It was the best and I felt safe with them that my car would be in perfect shape and it was.
This is the second year I’ve used them and I will use them again when I go back to Minnesota at the end of April. They’re a reputable company. They’re not the cheapest by any means, but they’re the most reliable. I’m very happy with them.
Last year, I looked around because I got a lot cheaper bids than them. But I didn’t even bother to look this year because I was so satisfied with their service. It’s worth 200 bucks more to know that you’re gonna get good service and good people rather to know it’s going to the cheapest.
Thank you for sharing your experience! We're delighted to know you found our service reliable and aligned with your expectations. It’s great to hear how much you appreciated our commitment to convenience and professionalism. We value your loyalty and are thrilled to have earned your continued trust for future shipments. Thank you for recommending us to others—it means the world to us!
Reviewed Dec. 14, 2024
I had to transport my car from California to Wisconsin, which was around 2,300 miles. One of my cousins had shipped his car and he said SGT is a good shipping company. My interaction with their reps has been good. They gave me a quick quote and whenever I had any question, I directly send a message and they reply within 15 minutes. I was quoted around 1,100 which I think is fair. Delivery is on time and it’s near my house. The car was a little dirty but it’s long distance so I can understand that.
Thank you for your detailed feedback! We’re glad our customer service, quick response times, and fair pricing made your experience smooth. We appreciate your understanding regarding the vehicle condition after such a long journey and are happy to have met your expectations overall. We’ll strive to provide an even better experience in the future!
Reviewed Dec. 8, 2024
We had a job where we had to get a vehicle out to one of our sups in Ohio. And I had a car dealer that I was working with who recommended trying SGT. And our experience with them went really well. They showed up a lot quicker than we anticipated, and they got the vehicle out there sooner than we thought. And when they got it out there, they gave a heads-up to our sup that was out there, and he was able to meet up with them and take delivery.
And we were satisfied with the price. We’ve never shipped anything before, and we didn’t know what to expect, but we thought it was pretty reasonable. And the car arrived in good condition.
We are thrilled to hear we exceeded your expectations! Thank you for your feedback.
Reviewed Dec. 8, 2024
I was transporting my car from Virginia to Philadelphia. I received the quote from SGT and then I called them back a day later to confirm with them that I would be paying for it and that I had the car and the title.
I placed the order a little bit before Halloween and then it arrived on Halloween night. And they kept me updated on it and they even called the dealership they were picking it up from. The dealership was also able to let me know when it was picked up so it was good communication. I would recommend SGT.
We're delighted to hear that you would recommend our service. Thank you for your positive feedback! We look forward to continuing to meet your needs.
Reviewed Dec. 8, 2024
I found SGT on the internet. They had a military discount so it seemed like a decent deal. The driver did his job and he was great. He showed up when he said would and he got my car in there when he said he was gonna do.
We’re pleased to hear you’re satisfied with our service! Thank you for trusting us with your vehicle transport.
Reviewed Dec. 8, 2024
I was relocating and needed to get my car shipped. I used SGT and the process was straightforward and easy. The reps answered a lot of the questions. I was messaging them through text first before I got on the phone to set it up.
The car was picked up in Turlock, California and then dropped off in Fairfield, Connecticut. The estimate was seven days but it got a bit delayed and took nine days to get here. The truck ended up popping a tire and it messed up something. So, the driver had to go and get it repaired. They were stuck up in Boston for a little bit.
During pickup, I had a feeling that the truck was gonna be big. They were picking it up in an apartment complex and across the street was a Walmart. When they told me they were on their way, I told them to go to the location, but just park in the Walmart and I’ll come across the street to make things easier. They dropped it off in a suburban neighborhood and that was quite easy.
My interaction with their driver was nice. For the most part, we were able to communicate with them. When they were picking it up, they got the manager on the phone to talk a bit ‘cause the guy had a bit of broken English. But other than that, it was nice seeing that it was the same driver that picked up the car. The car didn’t really swap hands so that was quite reassuring.
The first 100 pounds was free, but any poundage over that would be a dollar and you can fill up the trunk. But in the back seats, it needed to be lower than the window and then nothing in the front seats. I also had a tool on my car.
The estimates for all of that was spot on. The price was quite reasonable for the distance and the timing for getting it scheduled and then having belongings in it, too. It was quite on par to other agencies that I was looking at also. I would definitely use them again and I would recommend it if you’re needing to do any car transportation to any degree.
Thank you for sharing your experience! We’re glad we could assist you and hope to work with you again in the future.
Reviewed Dec. 8, 2024
I found SGT on the internet. The vehicle was transported from North Carolina to Washington State. It was fast and it went well.
Thank you for your feedback! We're pleased to hear that you were satisfied with our service. We look forward to assisting you again in the future!
Reviewed Dec. 8, 2024
The transport took about two to three days from Hood River, Oregon, to Colorado. Communication was great. The driver was awesome. His name was Dimitri, if I remember right. Overall, it was a very good experience. Everything went very well.
We're glad to hear you had a good experience! Thank you for choosing our service. If you have any future needs or questions, feel free to reach out.
Reviewed Dec. 8, 2024
I found SGT online and reached out to them. They were very cordial and responded quickly. I went back and forth with the transport organizer by email, and we got everything scheduled. The pricing was right and accurate, and he stayed in contact with me until the car was picked up.
I was restoring a car for a wedding and wasn’t quite finished, so I had to postpone. The SGT team worked with me on the delay and was there when I needed them again. The car made it to the wedding on time.
From pickup to delivery, it took two days. Everything went smoothly. We had plenty of space for pickup, and the driver did a good job. He had some difficulty with English and used a translator on his phone when needed, but it wasn’t a problem. Overall, it was a good experience.
We're delighted to hear that you would recommend our service. Thank you for your positive feedback! We look forward to continuing to meet your needs.
Reviewed Dec. 8, 2024
We used SGD to transport our truck from North Carolina to Indiana. The driver couldn’t deliver my truck to the address I asked for him to deliver it to, but it was right up the street. I wasn’t in town when he did deliver it, so my cousin had to go get the car for me. And luckily, her son was home for them to both pick it up. But other than that, I didn’t have any issues at all. It was good service.
We appreciate your feedback and look forward to serving you again in the future. Thank you for choosing our services!
Reviewed Dec. 8, 2024
I was really pleased with SGT. They did everything they said they were gonna do when they said they’d do it. The drivers are professional and polite and their price is good and fair. I will use them again and I will also tell others to use them.
Thank you for choosing our service! We look forward to serving you again in the future!
Reviewed Dec. 7, 2024
I was searching on Google for good places that had good reviews, and SGT was a good fit for what I needed. They also had good, competitive pricing, with no random extra charges. They were actually a little cheaper than a few of the top best-reviewed companies. And they also offered a discount when you paid cash or a cashier’s check when they delivered the vehicle.
So, the pick-up and delivery were good. And actually, when the driver went to pick up my van, it was at my parents’ house. And my dad had to drive to a location where the driver could get it on the truck because the street was too small, and then he drove my dad back, which was really nice. And they did that for no extra cost either.
And they delivered the car on time as they had promised, and everything went very smoothly. But what happened was that it was on a veteran’s day that they dropped it off, and I couldn’t go to the bank. So, the guy who delivered it went with me to Walmart to pick up a money order. That way, I could still get the discount for paying in cash or check upon arrival. And that was really nice.
Thank you for your feedback! We're pleased to hear that you were satisfied with our service. We look forward to assisting you again in the future!
Reviewed Dec. 7, 2024
I needed to move a vehicle from Massachusetts to Florida, and I used SGT because their website looked more professional, and their reviews were better. And during the delivery, I got either a phone call or a text or both. And it was delivered within an hour window. And the two gentlemen who came were really nice. And the vehicle's condition was the same as how we left it. So, everything went well. Their final price was also pretty much on the money, or was actually maybe a little less than the quote.
Thank you for your recommendation and positive review! We’re happy to hear that you were pleased with our service. We look forward to serving you again in the future.
Reviewed Dec. 7, 2024
I used SGT once on uShip, which is like an eBay for shipping. You put stuff out, and then people bid on it. So, this time, I just contacted them directly because I needed to ship a vehicle from Rochester, New York, to Rumson, New Jersey.
I had a really good experience with them before, and this experience was really good as well. And the big thing for me was they did what they said they were gonna do. They picked it up when they said they were gonna pick it up, and they dropped it off when they said they were gonna drop it off. And the car was delivered really well. And although this isn’t like a show-quality car, it was important that it didn’t get beaten.
The other thing that was really nice was that it was one car on the carry. So, a lot of times the carrier also had 15 or 20 cars. And so, they might pick up your car, but you might not get it for two weeks because they’re dropping off other cars in other locations. But this was a single route, and I was delighted with it. And the driver was really cooperative. It was also the best value I could get for what I did. So, I’m extremely satisfied with SGT.
Thank you for your feedback! We’re glad to hear everything went smoothly and look forward to assisting you again in the future.
Reviewed Dec. 7, 2024
I had hired another company, but the guy I was dealing with in California wasn’t even working for them anymore. So I told him to stick it and called SGT. That’s how we ended up working together.
SGT treated me really well. I was surprised how quickly they gave me a pickup time. Their quote was lower than most of the others I checked. The company I had before was higher, around $1,800, and SGT came in under that. I was really glad about that. It’s all about the dollar.
The driver said he’d be there at 9 o’clock, and we were waiting on him. He walked right up exactly on time. It was great. I was really happy with it.
We're delighted to hear you had a positive experience with our service! Thank you for your kind words!
Reviewed Dec. 7, 2024
I chose SGT because of my perception of their reliability and pricing. The representative was persistent, and his level of professionalism was above average. Everything was fine. The vehicle was picked up on Mercer Island and delivered to Indian Wells, California. It was scheduled to take four to five days, but it arrived in three.
They used a smaller truck with only one other car on it, and mine filled the load. They inspected the vehicle, took a lot of pictures all the way around, loaded it, secured it, and closed it up. The driver was friendly and professional. When the car arrived, it was in the exact same condition as when it went on the truck.
I found the right carrier for the transport. The process was smooth and reliable, and I was perfectly happy with the outcome.
We appreciate your kind words and recommendation! It’s great to hear that you were satisfied with our service. We look forward to assisting you again.
Reviewed Dec. 7, 2024
I looked at other transport companies, but there are so many scams out there that I was leery. I asked a friend for a recommendation and he recommended SGT because he had used them before.
I’ve used SGT twice, once from Arkansas to Virginia and another time from Virginia to Ohio. Both times, the customer service was fantastic. They were responsive and clear about what to expect. I was happy with everything they did. I plan to contact them again in April to get another quote to ship the car from Ohio back to Virginia.
We’re pleased to hear you’re satisfied with our service! Thank you for trusting us with your vehicle transport.
Reviewed Dec. 7, 2024
It’s been a little over a month now. I got an online quote from SGT by email and later spoke with one of their customer service or sales reps. For the most part, the phone conversation went well.
The issue came up at the end when we talked about payment. They glossed over the fact that there was a discount for paying cash. They gave me a cash price, but when I said I wanted to use a credit card, they told me it would cost more. That caught me off guard. It might be standard in this industry, but it’s not for me. I don’t do cash payments, except maybe for the lawn mowing guy or these types of workers.
Given that the service was around $2,000, I wasn’t expecting to have to do any kind of cash payment, so that sounded a little fishy to me. I was close to canceling the whole contract, but we worked through it. I decided to pay a little more and ended up paying cash. The issue was really the back and forth about payment that wasn’t clear from the beginning.
For a company that’s supposed to be reputable and trustworthy, I found it odd that they still operate this way. I understand why they do it, because they have to pay the driver and all that, but it just doesn’t feel right. We’re in the 21st century, and cash payments for something like this don’t seem acceptable anymore. That was the one part of the experience that disappointed me.
The delivery itself was great. The driver was super helpful and accommodating. They did a really good job. My car arrived in perfect condition, exactly as expected. That part was actually one of the best parts of the whole process.
Thank you for sharing your detailed feedback. We're glad to hear that you trusted our reviews and ultimately chose us for your auto transport needs. We’re also pleased that your car was delivered in perfect condition, and you had a great experience with the driver’s professionalism and service.
We sincerely apologize for any confusion regarding the payment process. This feedback is invaluable, and we’ll work to improve our communication to ensure such details are better explained during the initial stages of booking.
The option for cash payment is an industry standard to keep costs competitive, but we completely understand your concerns about the inconvenience it caused, especially during an already stressful time. Your thoughts on this are noted, and we’ll explore ways to make this part of the process more seamless.
Thank you again for choosing SGT Auto Transport, and we hope to have the opportunity to provide you with an even better experience in the future. If there’s anything else we can assist you with, please don’t hesitate to reach out.
Best regards,
Reviewed Dec. 6, 2024
I looked at two companies before choosing SGT. The transport organizer was unorganized. The driver didn’t know where he was going. I was available for both pickup and delivery, and I had to meet them about half a mile down the road. Overall, it went okay, and my car arrived in good condition.
We appreciate your feedback and look forward to serving you again in the future. Thank you for choosing our services!
Reviewed Nov. 27, 2024
I compared at least 10 quotes when I was looking at auto transport companies. I then decided to go with SGT because they had the best reviews on Better Business Bureau and Forbes. Their customer service rep was very nice, and the cost was fair. The driver was very professional, knew what he was doing, and kept me informed during delivery. I had no concerns whatsoever.
Dear Elizabeth, thank you for your thoughtful feedback and recommendation. We're glad to hear you found our service satisfactory and felt well-informed throughout the process. Your support means a lot to us, and we look forward to assisting you again in the future.
Reviewed Nov. 26, 2024
My experiences with SGT were great. I had no problems. I’ve used them before, and I just needed to transport the car from back east. The second time was quicker than the first time, so it was good. And the vehicle was fine when it arrived. I’m just a little disappointed because it kept getting more expensive.
Dear Lawry, we appreciate your review and are pleased that the transport went smoothly. We’re glad the overall experience met your expectations, and we hope to work with you again.
Reviewed Nov. 26, 2024
Setting up the transport with SGT was pretty easy. I just called. Transport was from Green Bay to Detroit. It took two days. Communication with the driver was good. He called me when he got close and then decided where to meet, and picked up the vehicle. It went well. This was for a vehicle purchase.
I would have liked a little more clarity on the first half of the payment to them and the second half of the payment to the driver. That part was a little confusing. I thought I was paying them twice. But it's cool. It was all right. It just would have been a little bit better to know that the beginning payment was to you like a finder fee and the second payment was directly to the driver. If that was a little clearer, that would have been great. The overall cost was good.
Dear Joshua, thank you for sharing your experience. We’re happy to know the process was straightforward and that the driver communicated well. We appreciate your feedback about the payment structure and will work to improve clarity in this area.
Reviewed Nov. 26, 2024
SGT did a very good job, so I was very happy. I looked online, and they came out rated as a pretty good outfit. Once you contact them, you can go through the website for everything else.
SGT’s broker came up with somebody pretty quickly, so it was quite excellent in that category. The driver was very friendly, and it was well done. I met him up the street because bringing a 10-car carrier in here is a little bit tight. He was very careful getting the car unloaded, so things were great.
I’ve had a couple of cars delivered and they took a little time, but this one was very quick. The vehicle was in very good condition when it arrived. The quality of service is very good, but they should have said upfront that there’s an extra cost if I wanted to put the car up on top versus on the bottom. That was a later thing they said.
Dear Robert, we’re glad to hear that you had a quick and smooth transport experience and that your vehicle arrived in great condition. We appreciate your feedback about the additional fee and will strive to communicate such details more clearly in the future.
Reviewed Nov. 26, 2024
The reviews were the most transparent, that's why I chose SGT. I had some cars that I was moving back and forth to Portland. It was good. I did two different shipments. The first car that came from Portland, it was super quick. I think the driver got really close to the car in Portland and then dropped the car off in front of my house. It was super quick. Way exceeded expectations. It was a smaller trailer, like a three-car trailer.
The car I shipped from here to Portland was not as efficient. It didn't go as quickly. The timetable wasn't as great. I asked the driver to come to my house, and he was nervous about that because of the neighborhood I live in. But he did end up coming right close to my house, so it all worked out. I just had to be a little bit more flexible from the one going to Portland. But that was a takeaway that I'd gotten from reading reviews, that if you wanted them to be right on a real expedient timetable but you didn't necessarily pay for that, then people were disappointed. And so my expectation is that neither one was gonna go as quickly and efficiently as we thought it was. So anyway, it ended up working out fine both ways.
Thank you for sharing your experience with us! We're glad to hear that both shipments worked out well, and we appreciate your understanding of the occasional variations in service. Your feedback is valuable, and we will continue to strive for consistent and reliable service. Thank you for choosing SGT Auto Transport!
Reviewed Nov. 26, 2024
Had booked SGT to transport my truck from Texas to Virginia. On the outbound route the driver tried to pickup early and when we said no went radio silent. I had to call on the pickup day to secure another carrier. The return was a disaster that resulted in me finally cancelling and moving to another company. First, they called me as said they needed another 100 to secure a driver. I needed the truck by Monday the latest so after arguing for a while, agreed with a Wednesday pickup. They missed Wednesday and guaranteed Thursday. They missed Thursday and guaranteed Friday. They missed Friday and we were told the carrier's truck had a transmission problem (what no pre-planning to find another carrier). They committed Monday and after I called they said in three hours.
Tuesday they canceled as the carrier truck was still in the shop. I had to get to Colorado and requested they ship there for the same amount. They said no and wanted 100 more. No customer service, no "hey we are wrong and can help out", nothing. They claimed their offer of 1150 was the best they could do as they were already compensating. I went and requested a new quote for fun and was offer 1168. 18 was all they were willing to do. Canceled and moved to a competitor who picked up within 24h. Do not use SGT. They will nickel and dime you and have zero interest in a customer mindset. If anything goes wrong you are on your own.
Dear James,
We sincerely apologize for the challenges you experienced with your recent transport. Your feedback is extremely valuable to us and has already been forwarded to our Quality Assurance team for a thorough audit and investigation. We deeply regret the frustration caused by the delays and communication issues.
While we strive to provide reliable service, we must clarify that all dates and times are estimated, as outlined in the terms and conditions of your contract. Despite this, we understand the significant impact that multiple delays can have, especially when you’re working within tight timelines.
Please be assured that we take these matters seriously. The issues with the carrier will be further investigated, and we will address them directly to help prevent similar occurrences in the future. We appreciate your patience and understanding, and we are truly sorry the process did not meet your expectations.
Thank you again for your feedback, and we wish you the best in your future endeavors.
Reviewed Nov. 26, 2024
I needed to ship a car, so I looked at other companies, but I decided to use SGT because of a recommendation from a friend. And my experience with their customer service was good. It was easy, and they were friendly. Their quote was also very reasonable. And it didn't change at the end.
And I actually was not there for the pick-up because I was out of town. So, the friend who recommended SGT coordinated with the driver and was there for the pick-up. And during the delivery, they went to a convenience store near where I was and had the car ready when I got there. And the car had no issues when it was delivered.
Thank you for your wonderful feedback! We’re thrilled to hear you had a seamless experience and that our team could meet your expectations. Your satisfaction with our service, pricing, and coordination means a lot to us. We look forward to assisting you again in the future!
Reviewed Nov. 26, 2024
We were moving from New Jersey to Florida. I decided to go with SGT just because I found them on Google and they had good feedback. The transport took less than a week. The driver was awesome. He picked up the vehicle from right down the street, maybe half a block from us. Everything got down to Florida the way it was supposed to. He put it right where he was supposed to. There was nothing wrong with the vehicle when we received it. Everything was perfect. We couldn’t ask for anything better.
Thank you for sharing your experience! We’re delighted to know we exceeded your expectations and that everything went smoothly from scheduling to delivery. Your recommendation and satisfaction with our service mean a lot to us. We look forward to assisting you again in the future!
Reviewed Nov. 22, 2024
Where to start... Not in a million years would I have imagined having a vehicle transported from out of state (Texas to Arizona) going so smooth & seamless, be so affordable, or that everyone I interacted with at SGT would be so accommodating, prompt, straightforward & personable. After 21 years & 190,000 miles, the car I bought new with 5 miles on it & had been with me through every high, low & in-between moment of my adulthood, took me on our final ride together last month. Three weeks later, I found a beauty & knew she was the one. However, she was 2 states away.
After reading numerous reviews & comparing 15+ auto transport companies, I spoke with Neil at SGT. The price went $610 on credit card to $498 part credit card & part cash to $475 after price matching a competitor quote. He had my vehicle on a truck at 4pm the next day, Saturday, & it was delivered via 3 truck transport to my front door & off their truck the next day, Sunday, at 11:30am. Erdem, driver, let me know at 9:45 Sunday morning that he would have it to me around 11 am. He & the other transporter, Oleg, were absolutely delightful, so friendly & personable. To say they were cherry on top of this entire experience would be an understatement. If anyone is unsure as to whether SGT is the transport company for them, I am sooo very pleased with my decision to have them transport my next big adventure into my life. I will recommend them 100 times over! Thank you SGT for going above & beyond!!!
Thank you so much for your heartfelt review! We're thrilled to hear that the entire process, from booking to delivery, went smoothly and exceeded your expectations. It was a pleasure to assist with such an important delivery, and we're glad to know that Neil, Erdem, and Oleg were able to make your experience even better. We truly appreciate your recommendation and look forward to serving you again in the future!
Reviewed Nov. 20, 2024
My experience with SGT was great. The driver was friendly, dropped it off close as he could. My interactions with the customer service representative were very helpful. The quote they provided was very fair. Communication with the driver through the whole process was very easy. I would recommend SGT.
Thank you for sharing your positive experience with SGT Auto Transport! We're thrilled to hear that everything went smoothly and that both our driver and customer service team were friendly and helpful. We appreciate your understanding about the delivery logistics and are glad to know communication was clear throughout the process.
Thank you for your recommendation—your feedback means a lot to us.
Reviewed Nov. 19, 2024
I purchased a vehicle online in a different state, and I needed it shipped to Florida. I shopped two or three auto transport companies, and SGT’s price was competitive. Also, their response seemed to be prudent. I had good communication with their representative, and they were prompt. The driver contacted me and gave me an ETA. Because we live in the country and live off of the main road, I went out to meet him. He was already there waiting and had the vehicle unloaded. It was a little dirty, but it was fine.
The only that made me a little uncomfortable is handing cash over to the driver. How that was going to happen wasn't very clear from the person I talked to. In hindsight, it looks like SGT got their commission on the front end from the deposit and the driver gets the rest of it in cash. But to me, that wasn't spelled out very well.
Thank you so much for sharing your experience with us! We're glad to hear that you chose SGT Auto Transport after comparing options and that our competitive pricing and prompt communication stood out to you. It's great to know the setup process went smoothly and that our team was responsive to your needs.
We apologize if the payment process wasn’t as clear as it should have been during booking. Typically, the cash payment to the driver is outlined in our agreement, but we'll certainly take your feedback to ensure this is communicated more clearly in the future.
It's also good to hear the vehicle arrived safely, even if it was a bit dusty from the journey—long-distance transports can occasionally pick up some road dirt, especially through rural areas.
We value your input and are always striving to improve. We hope you enjoy your new vehicle and look forward to assisting you again if the need arises!
Best regards,
Reviewed Nov. 19, 2024
I compared three or four companies and chose SGT Auto Transport because they provided good service. They told me the car would be delivered in five to eight days, and it arrived on time.
He was supposed to come to my house but didn’t, so he asked me to go to another location about two miles away. I dropped off the car there. The ramp was very steep, and since it was a sedan, it got a slight scratch on the front while being loaded, but that’s okay.
Thank you for your feedback! We’re glad to hear you were impressed with our timely delivery. We apologize for any inconvenience with the pick-up location and the minor scratch. Your understanding is greatly appreciated, and we'll use your input to continue improving our services. Thank you for choosing SGT Auto Transport!
Reviewed Nov. 19, 2024
I used SGT Auto Transport when moving my car from Charlotte, North Carolina to Dallas, Texas, and the experience was good. The price was competitive.
The driver was really good. He kept me updated the whole time, letting me know when he was picking it up, when he was a couple of hours away, and when he was almost there. and the transfer was easy. He went above and beyond since he couldn’t get the trailer where my car was parked, he parked down the street and drove the car over himself to make it work.
Thank you so much for sharing your positive experience! We're thrilled to hear that our service met your expectations and that the driver went the extra mile to ensure a smooth delivery. It's great to know that the communication throughout the transport process was helpful and reassuring. We appreciate your recommendation and look forward to assisting you or your friends and family in the future!
Reviewed Nov. 17, 2024
My experience with SGT Auto Transport went great. No issues at all for pickup and delivery. They were very flexible, showed up on time. Actually, a little early, as I recall.
My transport was about 2,000 miles. No problems with communication. They kept me informed of where the vehicle was at.
The quote they provided was fair and the final price stayed the same. I'll probably use them again if I have another vehicle I need to transport.
Thank you for your kind words! We're thrilled to hear that your experience with us was excellent once again. It’s great to know that the scheduling was straightforward and that our punctuality and communication met your expectations. We’re also glad the process went smoothly over such a long distance and that the quote remained consistent. Your satisfaction is our priority, and we look forward to assisting you with any future transportation needs!
Reviewed Nov. 16, 2024
I needed to ship my car from California to Maryland, and SGT Auto Transport was the first option that came up when I looked it up.
The scheduling process was easy. I gave them a pickup window, and they arrived within that timeframe to get the car. The delivery took about a week, maybe a little less, and he was responsive to my phone calls.
The price seemed fair, it was a bit higher than the last time I shipped a car a couple of years ago, but I can’t really complain.
Thank you for sharing your experience! We're glad to hear that the scheduling process was straightforward and that communication met your expectations. Coast-to-coast shipments can be quite an undertaking, so we’re happy we could deliver as promised. We appreciate your trust in us, and if you ever need to ship a vehicle again, we’re here to help!
Reviewed Nov. 14, 2024
WORST EXPERIENCE I'VE EVER HAD. First of all, it took NINETEEN (yes 19) whole days for me to receive my car. I was calling about 10 times a day to receive updates on where my vehicle was & when the eta for delivery was & the SGT workers barely had any information to give me. They claimed the driver & their company weren’t communicating with them so they couldn’t provide me any updates. The truck driving my car broke down on the way from Vegas to New Mexico & my car was stuck there for 15 days. Instead of calling a different truck company to come pick up my car & deliver it the rest of the way to Dallas, they let it sit at the auto shop for those 2 weeks while constantly reassuring me that the truck would be up & moving soon.
My roommate used this same company & when her truck broke down (seems to be a common occurrence) they sent a new truck out within the next day or two to finish her delivery. I kept asking them why they weren’t doing that with my vehicle & they said because the part to fix the truck was coming in soon. That part took 15 days to come in. They didn’t give me any discount either- they said the most they can do is refund me the $150 deposit & give me a $50 gift card to random restaurants. They also told me it’s impossible to get in touch with the actual owner of the company & the most I can do is speak to a supervisor who can’t actually do anything except send me a gift card. None of the workers ever knew what was going on with my order & some of them were very rude to me. The supervisor Ryan for example was very sassy & rude to me & told me he can’t give me his last name (I’m sure he knew he’d be in this review).
Overall horrible experience & horrible customer service. I had to call them anytime I wanted an update & even then they wouldn’t have one to give to me. I would give them 0 stars if I could. I also got my car returned to me with 4 deflated tires & the interior has mud all over it. When I called to complain about it, Ryan was very rude to me & was not concerned at all.
Dear Chastane,
We are truly sorry to hear about your recent experience. We understand how frustrating the situation must have been, and we sincerely apologize for any inconvenience caused. Although delivery dates are estimated and not guaranteed, we recognize the negative impact that delays can have on our customers, and it’s clear that this experience did not meet your expectations—or our own standards.
Due to the extended delay, our company made the decision to refund your deposit and offer a gift card as a gesture of goodwill. Although our terms and conditions specify that estimated delivery times are not guaranteed, and compensation in these cases is not a contractual obligation, we wanted to provide some relief for the delay you experienced. Our priority was to complete the delivery as efficiently as possible, even if that meant working at zero profit to ensure your vehicle reached you.
Our team worked tirelessly to resolve the issue when the initial carrier’s truck broke down, doing everything we could to make sure the shipment was eventually completed. We genuinely regret that communication about the progress was not up to standard. Your feedback regarding interactions with our team, particularly the communication with the supervisor, is being taken very seriously. We will forward your comments to our Quality Assurance Manager, who will carefully review the recorded calls to ensure proper protocols were followed and address any concerns that may arise from those audits.
Our supervisors and customer service representatives are trained to handle every situation with the utmost professionalism, and we are committed to continuous improvement. Your experience highlights areas where we can do better, and we will take this as an opportunity to learn and enhance our service.
Again, we apologize for any distress this situation caused. Your feedback is invaluable to us, and we hope that, despite this experience, you might consider giving us another opportunity to provide the level of service that you—and all our customers—deserve.
Sincerely,
Reviewed Nov. 13, 2024
My friends moved, they came from Philadelphia to California. I heard that they had a really good smooth transaction. I thought that we should call when we’re moving from Vegas to Texas. So we called SGT Auto Transport, and it was very good. Setting up the transport was very smooth. It’s not difficult at all.
The pick up and delivery took five days. Our place was very congested because it was a gated community. It didn’t have enough space for the big truck to come inside, but the driver was so good. He came through. I was thinking about taking my car to the gate, so I asked him if he can wait there because I can bring my car over. Then, by the time I was ready to get out from the garage, I saw the truck was there.
The driver was very good. He’s always texting me asking me how it is, and then SGT emailed me. He gave us the map and how far he is from our house.
We're delighted to hear that you would recommend our service. Thank you for your positive feedback! We look forward to continuing to meet your needs.
Reviewed Nov. 12, 2024
After specifically asking the salesman if I could cancel the job without a service fee he said 100% yes I could cancel with no fees. Turns out he lied and they charged me even though I did not use the service. Complete scam company. I should have known when they said for another 400$ we can find a carrier "sooner". DO NOT USE.
We appreciate any honest feedback, we offer the same. As any business, we put in a lot of time, money and effort into serving our customers in order to achieve overall success for them as well as us as a business. No one is forced to use our services, but utilizing our resources and choosing not to pay for the costs associated, is unreasonable and unethical.
SGT was hired to utilize our auto hauling industry expertise and proprietary vetted motor carrier network to set up transport with a licensed and insured motor carrier.Unlike most brokers, we stand by our commitment to providing you the best service possible by executing contract agreements that bind our commitment to our customers. This is to help our customers not hurt them. We take that commitment seriously and expect that from our customers as well.
What the general public and most first time shippers do not understand is a tremendous amount of resourcing goes into the set up transports and the vetting of our motor carrier network to ensure proper carrier government and insurance credentials. The moment the service contract is signed by our customer, there are no delays in taking action to resource that transport.
We therefore maintain a strict cancellation policy and we go to great lengths to be transparent by communicating this in many ways; verbally, on our website, linked in customer emails, and within the signed customer contract. Unfortunately, the customer breached our mutual written contract, used our resources, then canceled, making a cancellation fee applicable.
Reviewed Nov. 6, 2024
I recently used SGT Auto Transport to move my vehicles from Washington to Arizona. I initially received a quote online and they called me to follow up. I was pleasantly surprised by the fairness of their quote. The service was very dependable and fast. They picked up my vehicles on a Wednesday morning and delivered them by early Saturday. Communication with the drivers was good; one spoke English and was very pleasant, while the other did not, but both were professional. Overall, I found the cost to be fair relative to the quality of service provided. I would highly recommend SGT Auto Transport based on my experience.
Thank you for sharing your experience! We’re delighted to hear that SGT Auto Transport provided a dependable and efficient service for your move from Washington to Arizona. It’s wonderful that our team met your expectations, from the timely pickup and delivery to the professionalism of the drivers. We’re especially glad the communication worked smoothly and that the service matched your expectations for value and quality. We truly appreciate your recommendation and look forward to assisting you again in the future!
Reviewed Nov. 6, 2024
I recently used SGT Auto Transport to ship a car for my daughter who was moving back home. The distance was about 1500 miles. Overall, my experience with them was very positive. The customer service representative was knowledgeable and helpful, which made the process smooth. The quote provided by SGT was the most competitive, and there were no surprises with the final price. Arranging the delivery was straightforward. While my daughter was the one to collect the car, she mentioned that the driver was accommodating and actually brought the car directly to our house, which was a pleasant surprise. This was different from past experiences where drivers preferred to meet at a common location.
Communication during the transport was consistent, with updates provided two days, ten hours, and two hours before the delivery. That was reassuring and allowed us to plan accordingly. In terms of cost, considering the quality of service, I found it to be reasonable. The only improvement I could imagine would be if it were free! Overall, it was a great experience, and I would definitely use SGT Auto Transport again.
Thank you for your positive feedback! We're thrilled to hear that your experience with SGT Auto Transport was so smooth and that we could meet your expectations. We take pride in providing competitive pricing and excellent customer service, and we're glad to know the communication and delivery process worked well for you. We also appreciate the feedback about the driver's accommodations, as we always aim to make the process as convenient as possible. Thank you for choosing us, and we look forward to assisting you with any future transport needs!
Reviewed Nov. 6, 2024
I recently used SGT to transport my daughter's vehicle for some work and chose them because they offered the lowest price. However, after I accepted the contract online, they increased the price by $88. They called to say they had a driver ready at the higher price, which felt like a tactic since I was on a tight schedule and couldn't easily switch providers. Despite this, I'm quite satisfied with the service because the car was picked up from San Antonio, Texas, and delivered to Omaha, Nebraska, in just a day. They communicated well, with the driver texting me an hour before arrival, and the vehicle arrived in the same condition it was picked up. I appreciate that they took pictures to document any existing damage.
Overall, I'd rate my experience a four due to the unexpected price increase. Despite the price change, they were still cheaper than other options, so I can give them a five on price. But, the last-minute price hike left a bit of a sore spot for me. The speed of delivery was impressive; other companies I've used have taken considerably longer, sometimes up to a week.
Thank you for sharing your experience. We’re glad to hear that, despite the initial price adjustment, you were satisfied with the fast delivery and overall service. We understand that unexpected price changes can be frustrating, especially when you’re on a tight schedule, and we apologize for any inconvenience this caused. Our team works to provide timely updates on any changes and aims to ensure a smooth and reliable process from start to finish. We're pleased that the vehicle arrived promptly and in excellent condition and that the driver’s communication met your expectations.
Your feedback is essential to us, and we’ll continue to improve transparency and consistency in our pricing and scheduling. Thank you again for choosing SGT, and we hope to assist you with any future transport needs.
Reviewed Nov. 6, 2024
I chose SGT Auto Transport because they were the easiest and quickest option available. The sales representative was very kind and informative, which impressed me a lot. The delivery of my vehicle met my expectations and was completed pretty quickly. The drivers were nice and they both picked up and delivered the vehicle on time, as promised. Everything went smoothly and I had no issues with the service. Overall, I was very satisfied with the experience.
Thank you for sharing your experience! We’re delighted to hear that the process was smooth, efficient, and met your expectations from start to finish. It's great to know that our team, from the sales representatives to the drivers, provided timely, professional, and friendly service. Your satisfaction with both the prompt delivery and the ease of communication is exactly what we strive for. We appreciate your trust in SGT Auto Transport and look forward to assisting you again in the future!
Reviewed Nov. 6, 2024
I used SGT Auto Transport because I needed my car transported and I didn't want to drive at that time. I found them through a Google search. The transport was between Dallas and Atlanta, and it was scheduled to take two to three days. When they picked up the vehicle, there were no problems. The final pricing was accurate compared to the quote I received.
Thank you for sharing your experience! We’re glad to hear that the transport went smoothly and that we met the pricing expectations. We always strive to ensure our customers’ cars are delivered as efficiently as possible and we're happy to hear that the service between Dallas and Atlanta met your needs.
Reviewed Nov. 6, 2024
I chose to go with SGT Auto Transport because they provided detailed information about what could be transported inside the vehicle, which was helpful. The sales representative was very informative and friendly, answering all my questions. The driver who picked up and delivered my vehicle met my expectations and everything was satisfactory. I was pleased with the enclosed transport option, and the car arrived the next day by 8 o'clock, which was important as my son needed to receive it in Georgia.
What really impressed me was their ability to accommodate my situation. They arranged for the pick-up earlier than expected, which was very helpful since my husband had surgery the day before. They managed to do everything smoothly, and my son received the car earlier than anticipated.
We appreciate your kind words about our team! It’s great to know that the detailed information about transporting items inside your vehicle and the flexibility with the pick-up time were helpful. We always try to accommodate our customers’ unique situations, so it’s wonderful to hear that your son received the car earlier than expected. Thank you for choosing SGT Auto Transport!
Reviewed Nov. 6, 2024
I recently used SGT Auto Transporters to ship my newly purchased car from Ohio to Texas. I found their pricing to be the most competitive during my search on Google, which is why I chose them. The initial interaction with their sales team was positive, and although I don't recall all the details, I do remember it being a favorable experience.
Regarding the cost, it ended up being quite a bit less than what I was initially quoted and everything during the transport process went smoothly. The car arrived half an hour earlier than expected, which was great. However, about five hours after receiving the car, a hose underneath it burst, spilling coolant all over my driveway. Although I couldn't definitively say it was their fault, and the mechanic mentioned it was possible it happened in transit, I opted not to raise the issue with them. I assumed it would lead to defensive responses and I just wanted to avoid potential arguments.
Apart from that issue, which I couldn't conclusively link to their service, everything else was seamless. But they didn’t provide any guidance upfront about claiming damages if issues arose during transport, but since I had no hard proof, I let it go. Also, while their service was efficient, I found communication a bit challenging because I struggled to understand the staff's English, which frustrated me.
Thank you for sharing your experience with SGT Auto Transport. We're pleased to hear that our pricing and initial customer service met your expectations, and we're glad the transport process went smoothly, with your car arriving earlier than expected.
We apologize for the inconvenience you encountered with the hose issue. While we understand your hesitation in raising the matter, we always encourage our customers to contact us regarding any potential damage, even if the cause isn’t immediately clear, so we can assist you appropriately. We also regret the communication difficulties you experienced, as we strive to make our staff easily understandable and helpful.
We truly appreciate your feedback and will use it to continue improving our processes and communication. Should you need assistance in the future, we’d be happy to support you!
Reviewed Nov. 6, 2024
I chose SGT Auto Transport because they offer a military discount, which was important to me. The entire process was smooth and quick, and I would definitely use them again in the future. My interactions with the customer service representatives were good overall, although the communication could have been better. We were given a pickup time, but the transporter didn't show up as scheduled. We had to call to find out what was happening, only to find out he was delayed at a prior location. It would have been nice if they had communicated this delay proactively.
The transport was from Arizona to North Carolina and took about three days, with pickup on Wednesday and delivery on Saturday. The driver contacted my husband when he couldn't reach my daughter to receive the car, which was appreciated, but he didn't give us updates along the route. The final cost was exactly as quoted, which was great. There would have been an issue if it hadn't been the same.
Thank you for choosing SGT Auto Transport and for sharing your feedback. We’re pleased the military discount and overall process were beneficial to you, though we apologize for the communication gap regarding the pickup delay. We agree that proactive updates are key, and we’ll work on improving this area based on your feedback. We’re glad the transport was smooth, delivered on schedule, and at the quoted price. We appreciate your trust and look forward to the opportunity to serve you again!
Reviewed Nov. 6, 2024
I recently had my car transported with SGT Auto Transport. I chose them because they offered the most competitive price among the quotes I received. The sales representative was impressive, giving me confidence that my car would be picked up and delivered on time. While there was some initial confusion during the pickup due to coordinating multiple parties, we got it squared away. The delivery was smooth and punctual, with no issues.
Thank you for trusting SGT Auto Transport with your car transport needs. We’re delighted that our competitive pricing and professional service met your expectations. We apologize for any initial confusion during the pickup but are pleased the process moved forward smoothly, with punctual delivery. Your feedback means a lot to us, and we look forward to assisting you again in the future!
Reviewed Nov. 6, 2024
I recently used SGT Auto Transport after conducting my own research. I chose them primarily because of their competitive pricing and the quick turnaround time they offered. The entire process, from scheduling to the pick-up and delivery, was very smooth, efficient, and fast. My vehicle was transported from Louisiana to California in about two days, which was impressive. Communication with the driver was excellent throughout the process. If I were to rate my experience, I would definitely give it a high rating.
Thank you for choosing SGT Auto Transport! We’re thrilled to hear that the process went smoothly, from scheduling to fast delivery. Ensuring great communication with the driver is a priority for us, and we’re glad this helped make your experience positive. We look forward to serving you again in the future!
Reviewed Nov. 6, 2024
I chose SGT Auto Transport because they were more price competitive compared to other companies I considered, and they did a very good job with my auto transport needs. This was for a relocation from Boston to Florida, and the logistics were handled well. I needed the delivery to coincide with my house closing and they were accommodating enough to provide a one-day window for delivery, which was something other companies didn't offer.
The communication, especially with the driver, was excellent. He contacted me directly and kept me informed, which I appreciated. Overall, I'd rate my experience with SGT Auto Transport very positively and I would recommend their services.
We appreciate you trusting us with your relocation! We’re glad to know our team accommodated your timeline needs and kept communication clear, especially during a busy move. Thank you for your positive recommendation—knowing we could meet your expectations means a lot to us.
Reviewed Nov. 6, 2024
I recently used SGT Auto Transport for my rental car business, as I purchase all my vehicles out of state. I compared at least five different auto transport companies before choosing SGT because of their pricing and my past experiences with them. The online process was smooth and straightforward, allowing me to input vehicle details and receive a quote quickly.
However, the delivery experience on both occasions was less than satisfactory. The first time, the delivery driver arrived with a trailer not suited for car transportation and required wooden planks from my garage to unload the car. This lack of proper equipment was frustrating. Communication issues were prominent as well; I didn't receive updates after the driver picked up the car. On the second occasion, there was no communication about a delay due to mechanical issues with the driver's vehicle. I had to follow up multiple times to find out why the car didn't arrive as scheduled.
Overall, while the pricing and online tools were manageable, communication and service delivery left room for improvement. I would rate SGT a 3 out of 5 for their services, reflecting the mixed experience I've had with them.
Dear Adria,
Thank you for taking the time to share your detailed feedback about your recent experiences with SGT Auto Transport. We’re pleased to know that our competitive pricing and straightforward online booking process were positives in your journey with us, especially as you considered various options. Our goal is to offer seamless and transparent services, and it’s encouraging to hear these aspects met your expectations.
However, we deeply regret the frustration caused by the delivery challenges, including the lack of appropriate equipment and communication delays on the part of the carriers. Your experiences highlight important areas where we can improve. Although delays and equipment issues can sometimes arise unexpectedly, effective communication throughout the process is essential, and we apologize for the inconvenience this caused.
Please rest assured that we are forwarding your valuable insights to our quality assurance team for review, as part of our ongoing commitment to improving our service and partner relationships. Your feedback will help us ensure that future experiences are more consistent, reliable, and fully meet customer expectations.
Thank you again for your candid review. We hope to have the opportunity to better serve you in the future.
Best regards,
Reviewed Nov. 6, 2024
I recently had my 1953 Nash Ambassador transported from Missouri to Nevada using SGT Auto Transport, as recommended by the previous car owner. The process was straightforward but not without issues. I wasn't involved until the car was delivered, which took about two days. Upon arrival, I noticed the car was a bit dirty, likely due to outdoor exposure during transit.
The primary concern arose at the time of delivery. I was initially quoted a certain price, but upon delivery, the cost was $180 higher with no clear explanation provided. The driver, who had difficulty communicating in English, insisted I had to pay the additional amount or the car would be taken back, leaving me no option but to pay.
Despite attempts to get an explanation from the company, no one could justify the price hike. This lack of transparency was frustrating, as I had prepared the exact amount initially quoted. The car arrived, and while it was fine, the experience left me hesitant, rating the service around a four.
The car is a cherished find, discovered online after years of searching and only agreed upon with my wife's approval due to its cost. While I'm happy with the purchase, the added complexities, including issues like title delivery, left room for improvement in the transport service.
Thank you for your honest feedback. We're glad the delivery went well, but we apologize for the unexpected cost difference at the time of delivery and any communication challenges with the driver. We understand your frustrations and will address this with our team to ensure clearer expectations and consistency. Your satisfaction is important to us, and we appreciate your detailed insights.
Reviewed Nov. 6, 2024
I needed to transport a vehicle across the country and was unsure how it all worked. I started researching online and eventually narrowed it down to three companies, including SGT Auto Transport and Montway. The initial salesperson I spoke with at SGT Auto Transport was the most accommodating, informative, and easy to work with, plus their price was competitive.
They picked up the vehicle at my house and took it to Las Vegas in about three or four days, which was the timeframe they specified. The pickup went well. The driver called ahead to inform me about his vehicle and how the pickup would go. He had some questions about my neighborhood, but it turned out he had a dually pickup truck pulling a box fifth wheel that could fit two vehicles. It wasn't an issue to get into the neighborhood.
The initial quote was on target with the final price. The vehicle was delivered in the same condition it was picked up in. Overall, I'd rate the experience a 5, and I would recommend them to friends.
We’re delighted to hear that your transport experience was smooth, and that our driver could coordinate effectively, even with neighborhood specifics. It’s great to know that our team met your expectations from pickup to delivery and that the pricing remained on target. Thank you for your recommendation!
Reviewed Nov. 6, 2024
I had a car shipped from Seattle to Michigan using SGT Auto Transport after purchasing it from a friend in Alaska. SGT arranged the transportation efficiently, though initially, I wasn't aware that their fee of $181 was for facilitating the connection to the transporter. The remainder of the payment was made directly to the carrier upon delivery.
Overall, the delivery process went smoothly. The transporter was based in Iowa and the driver was from Michigan. While SGT served more as a broker, their aggressive sales approach was slightly off-putting; they called me quickly after I submitted an online inquiry, which felt a bit pushy.
In terms of satisfaction, I would rate my experience between a three and four out of five as their service was satisfactory but not exceptional. The customer service would be around a 3.5, mainly due to the initial assertiveness, but the overall quote was reasonable and a key factor in choosing SGT Auto Transport.
Dear Steven,
Thank you for choosing SGT Auto Transport and for sharing your thoughtful review. We’re pleased to know the overall transport process went smoothly and that our services helped facilitate your car's journey from Seattle to Michigan. While SGT serves as a broker to connect customers with carriers, we appreciate your comments regarding the clarity of our fee structure, and we apologize if any details were initially unclear.
We understand that the prompt follow-up after your inquiry may have felt assertive, and we appreciate this feedback as it helps us balance responsiveness with a more comfortable approach. Your satisfaction is important to us, and we will take your feedback to heart as we work to refine our customer service.
Thank you once again for your review and for the opportunity to serve you. We hope to provide an even better experience should you choose us for your future transport needs.
Best regards,
Reviewed Nov. 6, 2024
I recently used SGT Auto Transport to move a car I purchased in Texas to my home in Maryland. After researching online, I chose SGT because they had great reviews compared to other companies. The experience was fantastic from beginning to end.
The SGT representative was very transparent, telling me upfront what the cost would be and how long it would take. Everything happened exactly as promised. The quote I received was comparable to others, including one from the dealer, though some companies offered lower prices.
When it came to the delivery, it went smoothly. The vehicle couldn't be delivered directly to my house because of the large truck, so I met them at a nearby shopping mall. The handover process was seamless; they verified my identification, took a photo, and gave me the car without any fuss.
Overall, I would rate my experience with SGT Auto Transporter as excellent. Their customer service and quality of service were outstanding, which I would rate a full five stars. The cost was reasonable and justified, earning them another five stars from me. It's definitely a service I would recommend to others.
We’re thrilled to hear everything went smoothly, from upfront cost clarity to final delivery! It’s wonderful that our team met your expectations with transparency and customer care. Thank you for rating us so highly—your recommendation is appreciated!
Reviewed Nov. 6, 2024
I used SGT for vehicle transportation from Oklahoma to Idaho, and my experience was highly satisfactory. Despite being out of state during both the pick-up and delivery, the entire process was completed within two days, which I found quite impressive. My primary concern was the vehicle's condition upon arrival, and fortunately, it operated perfectly throughout the process.
The pricing was another aspect that stood out to me. I've been looking at getting a tow truck since September, but nobody was quoting me anything that was in my price range. Then I talked with SGT and they said they could do it for $1,380. I questioned if that was a bit much but but that was a lot cheaper than flying down to Oklahoma and driving my truck back up here in Idaho. I loved the idea which worked out great for me.
Customer support was exceptional. Every question I had was answered promptly and clearly, without jargon that could cause confusion. They effectively explained the payment process and addressed any other concerns I had. I've already recommended SGT to six other people that I know who are moving vehicles.
We’re so pleased you had a seamless experience from Oklahoma to Idaho, with prompt responses and clear support. Knowing that we could provide a cost-effective solution that fit your needs is fantastic. Thank you for recommending us to others—we’re happy we could help!
Reviewed Nov. 6, 2024
I used SGT Auto Transport for a move over 500 miles, and the communication throughout the process was good. They told us when they were going to come, and while the driver did not speak English fluently, there was another contact available that we could call. He kept us informed on what was going on. I would use SGT again.
We’re glad the communication kept you informed throughout the process, and that our team was available to assist where needed. We appreciate your trust in our services and look forward to serving you again in the future.
Reviewed Oct. 31, 2024
I recently used SGT to transport a Lexus I purchased from an auction in a different state. I like to do thorough research before choosing a service, and SGT was one of the three carriers I considered. They stood out because they advertised having access to the most truckers. My experience setting up the transport was smooth, even though I dealt with two different individuals initially. They clearly communicated who the carrier would be and when the planned pickup was scheduled.
The pickup was exactly as planned. They picked up the vehicle on Friday as I had requested, even though I had hoped for a Thursday pickup. The driver was very professional, keeping me updated on his location and expected time of arrival. There was a slight delay, but he informed me promptly and asked if he could still deliver the same day, which he did right on time.
SGT's quote was accurate, matching the final amount with no increase, which I appreciated. I would give their customer service, price, and overall service a 5 out of 5. However, I rated the website a 3 out of 5 because it lacked detailed upfront information input options, which would help better prepare the dispatcher.
Thank you for sharing your detailed experience with us! We're delighted to hear that our team’s clear communication and professionalism met your expectations and that the transport process went smoothly from setup to delivery. We're also pleased that our quote matched the final cost with no surprises.
We appreciate your feedback on our website, and we’ll be reviewing ways to enhance its functionality to ensure a more streamlined experience in the future. Thank you again for choosing SGT Auto Transport—your insight is invaluable to us!
Reviewed Oct. 31, 2024
I was drawn to SGT Auto Transport primarily due to their competitive pricing. I found their customer service to be strong, as there was always someone available to assist me whenever I called. I needed my vehicle transported from Conroy Police, Pennsylvania to Henderson, Nevada. While the pick-up was slightly delayed by two days from what was initially promised, it was still done before my flight, which worked out fine for me. The driver was helpful and accommodating. I had requested a top load for my new vehicle, and he did it. I got my vehicle in the time they had promised. I would definitely consider using their services again in the future whenever required.
We’re glad to hear you found our pricing competitive and our team helpful! Thank you for trusting us with your transport—we’re pleased it went smoothly, and we’d be happy to assist you again anytime.
Reviewed Oct. 31, 2024
I recently used SGT Auto Transport based on a recommendation from the person I bought a car from, who had used them before. My experience with setting it up, pick-up, and delivery was seamless. Having used several transporters over the years, I found SGT Auto easy to work with. They picked up the vehicle quickly and delivered it in good time. The driver, like many these days, wasn't a native English speaker, but everything went smoothly. The transport was from Maryland to South Carolina and took about a day and a half.
Regarding the quote and final cost, it actually worked out well. Initially quoted at $850, I offered to pay up to $1,100 to ensure quicker pick-up since I was going to be out of town the following week. This strategy worked, and the car was picked up within a couple of hours. Overall, I would rate my experience a 5 and would definitely recommend them to others.
We appreciate your thoughtful feedback and are delighted the timing and setup worked out perfectly. Thank you for your recommendation and for choosing us to transport your vehicle.
Reviewed Oct. 30, 2024
I recently used SGT Transport Service to get my car repaired and found them through an online search. I considered about four companies before choosing SGT because they provided a quick quote, honored the price, and had an easy-to-use website.
The driver that came to pick up my vehicle was professional and managed to pick it up from a tight spot quite efficiently. I was impressed with their service.
If I had to rate the experience, I would give it a 4 out of 5. I found the service easy to use, responsive, and the pricing was right. In terms of customer service, I would rate it a 4, and for both price and the service received, I would rate it a 5. Overall, I am satisfied with SGT Transport Service and would recommend it to friends and family for its ease of use and responsiveness.
Thank you for sharing your experience! We’re thrilled you found our service easy to use and responsive, and we appreciate your recommendation. Looking forward to serving you again in the future!
Reviewed Oct. 30, 2024
I needed to transport a car from Dallas and was referred to SGT by the person I bought the car from. Setting up the transport was quite simple; I handled everything over the phone and online. Their follow-up was good, and I paid the driver upon delivery. The process was smooth and the driver was fine. He unloaded the car, walked around it with me to ensure there was no damage, and then went on his way. I would recommend SGT to others. They did everything I asked them to do.
We’re so pleased you found the process smooth and straightforward. Thank you for your recommendation and for allowing us to assist with your car transport needs!
Reviewed Oct. 30, 2024
I chose SGT Auto Transport after doing a Google search and found the whole experience to be very good. Setting up the transport was easy and the communication with the driver was awesome. The distance for the transport was about 400 miles and the cost stayed the same from the initial quote to the final payment. Overall, everything worked fine.
Thank you! Your rating means a lot to us. We truly appreciate your feedback!
Reviewed Oct. 30, 2024
I recently used SGT's transport service to move a vehicle from California to Tallahassee, Florida. A friend of mine needed a car, and I found SGT Transport online. They provided excellent service. The pickup and delivery were no problem. There was plenty of space for the driver to turn around during delivery. The driver was good, and the whole process took only about two or three days, which was very fast. Overall, I was very satisfied with the service.
Thank you for taking the time to leave us a positive review! We're thrilled to hear that you enjoyed your experience with us!
Reviewed Oct. 30, 2024
I chose SGT Auto Transport because their prices seemed fair, and they had good reviews. My experience was very smooth, and I was quite happy with how everything went. The person who delivered my vehicle did a great job, keeping me updated throughout the process. The delivery was on time, and they could have even delivered it earlier if I had allowed it at night. I preferred daytime delivery so I can see the vehicle better, and they accommodated that request.
In terms of quality versus price, I found the service to be very reasonable and well done. I have no additional comments or suggestions for improvement as I was very satisfied with the entire process. I would definitely recommend SGT Auto Transport to others.
We're delighted to hear that you would recommend our service. Thank you for your positive feedback! We look forward to continuing to meet your needs.
Reviewed Oct. 29, 2024
I recently used SGT Auto Transport to move my car from Michigan to California. Overall, the whole process was great. I chose them because they seemed to have a good reputation online. The scheduling and coordination of the transport and the pick-up and delivery processes were fine. Communication with the driver was good and the whole process took about seven days.
We’re pleased to hear you’re satisfied with our service! Thank you for trusting us with your vehicle transport.
Reviewed Oct. 29, 2024
I found SGT Auto Transport through an internet search and chose them based on that. The scheduling of the transport went without any issues, and it covered a distance of over 2,000 miles, possibly around 2,400 miles. The driver was great. The communication with the driver was quite satisfactory, and the transport was completed quickly, aligning with the lower end of their estimated delivery time. This was related to a relocation of a recent car purchase I needed to move to a new location.
Thank you for your feedback! We’re glad to hear everything went smoothly and look forward to assisting you again in the future.
Reviewed Oct. 29, 2024
I needed a car transported and I researched three companies before deciding to go with SGT. They had a lower price and the rating was good. It all worked out.
Thank you for taking the time to leave us a positive review! We're thrilled to hear that you enjoyed your experience with us.
Reviewed Oct. 29, 2024
I recently used SGT Auto Transporters when moving from Texas to Ohio, and I had a very positive experience. The customer service team was helpful, and I found the quote they provided to be reasonable, which matched the final price. The delivery process was smooth; the truck driver contacted me about his estimated time of arrival and confirmed the location. He called again a few minutes before arriving, and once there, he carefully unloaded my car. I had the chance to inspect it for any damages or scratches. I am very pleased with the quality of service I received for the cost and would definitely use them again.
Thank you for sharing your experience! We’re so glad to hear that the transport went smoothly. We look forward to helping you with any future shipments!
Reviewed Oct. 29, 2024
I recently moved from California to Florida and needed a transport service for my vehicle. After doing extensive research, I chose SGT Transport Service because of their high ratings and positive reviews. Everybody seemed to be happy with them.
The process of setting up the transport was seamless. The company coordinated everything efficiently, and all events occurred on the dates they promised. The entire duration took about three days.
The courier driver was great to interact with, providing me with an estimated time of arrival at both the pick-up and drop-off points. When my vehicle arrived, it was in perfect condition. I recommend SGT Transport Service for their solid and professional service.
We appreciate your kind words and recommendation! It’s great to hear that you were satisfied with our service. We look forward to assisting you again.
Reviewed Oct. 27, 2024
I recently used SGT Transport Service to move a vehicle I purchased across the country. I chose SGT after looking into three different companies because they had good reviews and provided excellent customer service when I spoke with them. The representatives were knowledgeable about the policies and assured me that any damages during transport would be covered, though they didn't know much about the trucker himself.
The pickup was smooth and organized. We met in a large parking lot nearby since large trucks have trouble accessing residential areas. By the time I arrived, my car was already unloaded and in the condition as described during the purchase. The transport from Pennsylvania to New Orleans took about three to four days as expected. The quote from SGT was also exactly what I ended up paying. Although you interact more with SGT than directly with the trucker, they do a good job of communicating.
We’re pleased to hear you’re satisfied with our service! Thank you for trusting us with your vehicle transport.
Reviewed Oct. 22, 2024
Company demanded $300 more on contract price. Driver also demanded $200 extra making total cost $500 more than original contract. Pick up was scheduled for Monday or earlier but wasn't picked up until Friday late. Delivery was supposed to be 2-3 days per contract but after 5 days cars (two vehicles) still has not been delivered. Tracking put truck in Tampa (75 miles away) and has not moved in three days. Still waiting for delivery.
Dear Donald,
We sincerely apologize for the inconvenience and frustration you’ve experienced. We understand that the price increase and delays have caused significant dissatisfaction, which is not the standard we strive for. While pricing can sometimes fluctuate due to unforeseen circumstances, the lack of communication and delayed delivery is unacceptable.
Please be assured that your feedback will be forwarded to our quality assurance team for a thorough review, and we will address these issues directly with the responsible carrier. If you need further assistance, feel free to reach out.
Thank you for your patience.
Best regards,
Reviewed Oct. 10, 2024
I recently used SGT Auto Transport to transport a car I inherited from my uncle. After researching five or six different companies, I chose SGT mainly because of their competitive pricing. My interactions with their customer service representatives were fine, and I found the quote they provided to be quick and fair. The delivery was smooth and fast with no problems, and the driver was very good. Overall, I would rate the company highly, and I am satisfied with their service and pricing.
We appreciate your support and are happy to know you had a great experience with our service. We look forward to working with you again!
Reviewed Oct. 10, 2024
I recently had the opportunity to use SGT Auto Transport to ship one of my cars as I could only drive the other one. The transport was quite a long distance, about 1700 miles. I found the company while searching online and was quickly impressed by their response time and competitive pricing, which were some of the main reasons I chose them.
The process started smoothly, with the pickup scheduled accurately for a specific day and time, and the driver arrived right on time. I own a manual car, and not everyone can handle manual transmissions, but the driver was really good with it. The whole experience, from pickup to delivery, was very smooth.
Communication was excellent—even with the short two-day delivery timeframe. I asked the driver to let me know when he was an hour out, so I was prepared to meet him when he got here. He did that, so it worked out really well. He delivered the car directly to me and parked it exactly where I wanted. I found the price fair considering the service quality and I would happily recommend SGT Auto Transport to a friend for their reliability and excellent communication.
Thanks for the great feedback! We appreciate it.
Reviewed Oct. 9, 2024
I recently used SGT Transport when I purchased a used vehicle. I selected them because their quote was middle-of-the-road compared to others, and they seemed to offer the best service, particularly in terms of responsiveness.
The setup for the transport was straightforward. The company's communication was clear both as they were arranging the transport and when coordinating with the actual transport company. The pick-up driver was from Ukraine and spoke limited English, but he managed well enough with a dually truck hauling a trailer with three vehicles.
Once my vehicle arrived, I was satisfied with its condition. The entire process was quick, considering the distance from Montana to Texas. The transport was completed in about two days, which I found impressive.
Regarding the cost, while the quote wasn't the absolute lowest, it was close. Importantly, the final price was almost exactly what was originally quoted, unlike my experiences with other companies. Overall, I would rate my experience as outstanding and would readily recommend SGT Transport to others.
We’re pleased to hear you’re satisfied with our service! Thank you for trusting us with your vehicle transport.
Reviewed Oct. 9, 2024
I had a good experience with SGT Auto Transport. The delivery was great.
Thank you! Your rating means a lot to us. We truly appreciate your feedback!
Reviewed Oct. 9, 2024
I needed to move my broken vehicle from Colorado back home to Texas. I researched about ten different companies before deciding on SGT Transport. I chose them due to both their reviews and price point. The setup process with the transport organizer was simple. I specified the desired date, and they promptly confirmed, either before or after the date I provided. For the pickup, my daughter and son-in-law managed it from their place in Colorado as we were already back in Texas. SGT said they'd have a one hour window when they were going to be at the house. An hour before, my daughter called and said they were on their way. And then about an hour later, they were sending me pictures of my truck being put on an 18-wheeler.
Drop-off was just as simple. They called me an hour out from the delivery spot, and we coordinated to meet at a large Walmart parking lot. It was convenient since navigating my street could have been challenging for their truck. The vehicle was unloaded without any issues, and I paid the remaining half of the payment. I found SGT Transport to be fast, efficient, and trustworthy.
We're glad to hear your transport went smoothly! Thank you for trusting us with your vehicle move from Colorado to Texas. We're happy everything was straightforward and your car arrived in perfect condition.
Reviewed Oct. 9, 2024
I had a state-to-state move. I considered two other companies, but I chose SGT due to cost and convenience. They offered a better deal. Customer service was positive, and the quote was accurate. I had to reroute my vehicle to a different address, and they handled it without any additional charges. The delivery person was friendly, on time, and did what he needed to do.
We’re thrilled you had a great experience with our service! Handling your state-to-state move was our pleasure. We appreciate the 5-star rating!
Reviewed Oct. 9, 2024
The experience was alright overall. The main issue was that the vehicle didn't arrive on time. It was supposed to be here on a Tuesday but showed up on Wednesday or Thursday instead, during the Labor Day holiday weekend. The communication with the driver was okay, though sometimes a bit difficult to understand. There was always an excuse on the phone, like traffic. Other than the delay, they were punctual with pick-up and eventually delivered the car to me.
We appreciate your honest feedback and apologize for the delay in delivery. We understand how important timing is and will work to improve communication moving forward. Thank you for your patience.
Reviewed Oct. 9, 2024
I've previously worked with SGT Auto Transport, and my experience was positive enough to choose them again. Customer service and the drop-off process were good. The cost was a bit high, and I believe it could be more competitive. If they make it cheaper, I believe there will be more clients.
We’re glad to hear you had a positive experience with us again. We’ll definitely take your suggestion about pricing into consideration as we continue striving to offer the best service at competitive rates.
Reviewed Oct. 9, 2024
I recently used SGT Auto Transport to move two vehicles across 800 miles. Initially, I had contracted another company that didn't live up to their promises—they were late and uncommunicative. In contrast, SGT was punctual, communicative, and did everything they promised. Their representative ensured all my questions were answered and stayed in touch throughout the process. The quote provided was on par with other companies. I have only positive things to say about them. Because of the fact that we live in a cul-de-sac, we arranged to meet the driver at a school. The driver was personable and great to work with. My partner gave him a nice tip. We plan to use their service again in the near future.
Thank you for trusting us with your vehicle transport! We’re happy to hear everything went smoothly, especially after your previous experience. We look forward to working with you again in the future!
Reviewed Oct. 9, 2024
I recently used SGT Auto Transport for moving my SUV across the country. From setting up the service to final delivery, everything was smooth. I had previously used another transport company and was not happy with their service. In contrast, SGT was very seamless and transparent in communication. They picked up my SUV on the scheduled date and delivered it on time, exactly as promised.
The pricing was fair and even better compared to my previous experience. I went a longer distance this time for less money. They offer both open and closed transport services, and I opted for open transport with my car placed on the top of the trailer for an extra $100. I felt this was worth it for the additional protection from leakage from other vehicles and road debris since it was a new car.
Customer service kept me informed throughout the process, which was important since I had already relocated, and my family handled the pickup. The driver conducted a thorough inspection before loading, and did the same upon delivery. They let me know when they were going to be here and they arrived in the time that they said they would and then took a lot of pictures. It was very good.
Thank you for your feedback! We're pleased to hear that you were satisfied with our service. We look forward to assisting you again in the future!
Reviewed Oct. 9, 2024
Before choosing them, I looked at two or three other transport companies, but SGT's pricing was the most appealing to me. Their customer service was good, ensuring the transport company was doing what they were supposed to do. The driver who handled my vehicle was professional, and the transport took a day or two.
Thank you for choosing our service! We look forward to serving you again in the future!
Reviewed Oct. 9, 2024
I needed to transport a car from Colorado to Washington, and I chose SGT because they offered the best service at a good price. I researched three companies before deciding on SGT. The transport organizer was helpful over the phone, especially since I didn't know much about the process. They explained that I could pack items in the car up to a certain weight limit without extra charges. During the pickup, the driver was punctual and respectful. I saw a lot of sweet vehicles on his truck, so a lot of people with nice cars trust you. The delivery was scheduled to take four days, and it was precisely on time. The car actually arrived at the destination before I did, and it was fine when we got there. It's a good way to move a vehicle across the country.
We’re pleased to hear you’re satisfied with our service! Thank you for trusting us with your vehicle transport.
Reviewed Oct. 9, 2024
I chose SGT Auto Transport based on a friend's recommendation that they were a quality company. I did consider other companies, but ultimately decided on SGT. My interactions with their customer service were good, involving just a few phone calls. I was satisfied with the initial quote provided, and there was a slight increase in the final price because I agreed to reposition the car for a better spot on the truck. The transportation took about four days and met my expectations.
Thank you for your review! We're glad you enjoyed our services.
Reviewed Oct. 9, 2024
I used SGT Auto Transport to ship my four-door sedan from New York to Alabama. I initially contacted various companies, but SGT was the only one that actually showed up after others failed to do so. Most of the people that I reached out to were offering me a rate of $1300 to $1400 for an enclosed carrier. I didn't want to do that route because it was too much money. I just wanted to do a regular transport where they put the things at the back of the truck, which were like around $900 to $1000. I paid around $1100, but they still gave me an enclosed carrier. So, I got the enclosed carrier for the open carry price. However, SGT's fees seemed a bit high. They wanted like $200, and I was in a desperate situation.
The driver picked up my car and drove it directly to Alabama, taking less than a day for the whole process. My car arrived in the same condition as when it was picked up. Customer service was very helpful, especially the driver, who communicated well throughout the process.
We appreciate your feedback and look forward to serving you again in the future. Thank you for choosing our services!
Reviewed Oct. 2, 2024
The delivery was from South Carolina to California. It took four days. It was okay.
Thank you for sharing your feedback! We're glad the delivery from South Carolina to California went smoothly within four days.
Reviewed Oct. 2, 2024
I did an online research, and then I looked at a few companies, and I read the reviews for SGT. I wanted to give it a try, and the process was very smooth. I used the virtual online portal, and then someone called me. We had a good discussion. It was quick. It looked a little pricey but given that I haven't shipped my car in few years now, I wasn't sure what the market rate would be. The pickup was very convenient. They were very close to my house so it was a very easy drop-off. The driver was very courteous and very detail-oriented. I did see that he took a lot of pictures when he loaded the car. So, it was a very easy process with regards to pickup. At the drop-off, it was my friend who picked up the car and it seemed like everything went well. It was an open air transportation. So, the car arrived really dusty. We had to take the car for a car wash, but that was expected.
We appreciate your thorough review and are happy to hear the process was smooth and convenient. While pricing can vary, we're glad everything from pickup to delivery went well.
Reviewed Oct. 2, 2024
I've shipped a lot of cars. I haven't used SGT Auto Transport, but based on knowing how the business works and brokers versus operators, this didn't need to be a closed ship like a lot of the other times I shipped vehicles, so it's a different set of providers than the people when I ship stuff enclosed. So, I went with SGT. I was satisfied overall with the experience. For a lower end service, they were solid. But that is only comparing because I've used more high-end closed shipping that ship high value vehicles, and they're super communicative. So, for normal open shipping, SGT did fine.
The reps were communicative. It was the same people answering the phone. I didn't hear from the driver en route, but he got there ahead of schedule. He let me know the day before if he could come ahead of schedule, which turned out to be fine. That would have been problematic if I had not gotten back from my trip a day earlier than I anticipated. He would have done other deliveries. As long as they communicated the change, that was fine. And early is better than late.
We're pleased to know you were satisfied with the experience, especially as someone who has shipped vehicles before. Thank you for trusting us with your shipment and for your understanding of the communication and scheduling.
Reviewed Oct. 2, 2024
The pickup was good, and they delivered within the time frame that they said. The delivery ended up at night time and I would have preferred it be in the day. But overall, it was a pretty good experience.
Thank you for your feedback! We're glad the pickup and delivery were on time, though we understand your preference for a daytime delivery.
Reviewed Oct. 2, 2024
I like SGT's service and they were friendly, so I decided to go with them. The customer service reps answered all my questions, so our interaction was seamless. The quote was fair enough. It was on a good price range. Overall, SGT has good response time and follow-up. All their communication was really good.
We're thrilled to hear about the positive experience! We're glad everything went smoothly.
Reviewed Oct. 2, 2024
I've been looking for an auto transport company for my Infiniti QX80, and my cousin gave me a little insight on it. He's a mechanic and he said he had friends that used SGT Auto before. So I went with what he knew and it made it easier. My interactions with the rep were excellent, and the price was very fair versus what I got, 'cause somebody was trying to charge me $2,000. The driver was about two hours late on pick-up though. He picked up my SUV at almost 10:00 that night when it was supposed to be for 8:00. Other than that, everything went smoothly.
Thank you for trusting us with your Infiniti QX80! We're glad to hear your experience went smoothly, despite the slight delay in pickup. We appreciate your understanding and are happy that everything else met your expectations. We look forward to assisting you again in the future!
Reviewed Oct. 2, 2024
I did some searches on Google and SGT Auto had the best prices. I was satisfied with the customer service too. The guy who came and picked up the car was nice, and he gave me a ride back home. I really liked that SGT Auto kept me updated throughout the process. They kept calling and informing me. Since the car was being delivered to my daughter in California, I also gave her number and they kept calling and informing her as well. It was nice. I had a lot of other places that don't normally do that. The delivery was fast, and I will definitely use SGT Auto again. It was definitely worth it. After they delivered the car, I got a call saying if I was ever interested in using their services again, I could get a discount.
We're thrilled to hear you were satisfied with our service and pricing! Keeping our customers updated throughout the process is important to us, and we're glad you and your daughter felt informed. We look forward to serving you again!
Reviewed Sept. 24, 2024
We were moving my son out to college and he needed his car out there. We used SGT Auto to do that and setting up their service was seamless. The only thing that wasn't seamless was having to pay the driver in cash. They just charged my card for the initial payment of 200, so they had the card on file, and I thought they were going to charge the rest of the cost on that. I couldn't remember if somebody said cash on delivery, but it was a weird thing to pay the driver a bunch of cash. Thank goodness he had Venmo. We were out of town so we weren't going to be able to pull out that much money in one full swoop. I was barely even able to pull out 200 when I would be at the ATM at the hotel. So when he said that he needed cash, I freaked out. I also thought that we were not going to be able to get the car, but it all worked out.
Other than that, the driver was awesome during the pickup, which I had to reschedule a couple times. He called me that he was in the area a little bit earlier and because we had agreed on a certain time, I wasn't at the house yet. So he parked down the street where he was in a better spot where he could park this big truck and hung out. He waited until I called and was at my house. It was really nice that he was accommodating. On delivery, the car was in the same condition. It was perfect and there were no issues with transport. And the driver got the car off the truck immediately.
Thank you for sharing your experience with us. We're glad to hear the setup process was seamless! We apologize for any confusion regarding the payment method, and we understand how that could be inconvenient. We're happy everything worked out in the end, and we appreciate your valuable feedback.
Reviewed Sept. 22, 2024
Using SGT Auto Transport was affordable, user-friendly, and zero stress. I liked their pricing and how easy they made the experience. Their quote was underneath everywhere else that I checked. They were by far the cheapest. Also, they were the most responsive. I was able to speak to a person instead of a recording or doing business via email. The pick-up was easy. The delivery was the exact way but opposite.
We're thrilled to know you had a great experience with us! Thank you for choosing our service!
Reviewed Sept. 21, 2024
I found SGT Auto on some auto transportation broker. They had a good price. Scheduling was easy. Pick-up and delivery went perfectly. The transport took six business days from across the country. I'm super happy with the service. There's just way too many automated emails that come from SGT. I talked to one person on the phone when I first called and I got the ball rolling. And then multiple times a day, I was receiving these automated marketing emails they send out saying, “Call back and schedule now. Schedule now. Schedule now.” I was busy. I couldn't do it right away. Eventually, I called back and I had to talk to someone else to get some more information. Then I started getting the same things from the second person.
Thank you for your feedback! We’re happy to hear you were satisfied with the service and that the transport process went well. We look forward to assisting you in the future!
Reviewed Sept. 21, 2024
We are a military family, and we were being relocated from Illinois to Virginia Beach. I did a few quotes, and SGT's pricing was good for me. They picked up the car on time and delivered it on time as well. I was staying in a hotel here in Virginia Beach, and they were able to reach the following street. It was right next to the hotel and I just went there and picked it up.
Thank you so much for sharing your experience with us! We're thrilled to hear that everything went smoothly and if you ever need assistance again, we’d be more than happy to help. Thank you for choosing SGT Auto Transport!
Reviewed Sept. 14, 2024
I was looking for someone to transport my vehicle from Alabama to Washington State. The customer service of SGT was good. The rate now was definitely more expensive, but it's a different time. I shipped a truck from Chicago to California before, and it was $1,000 total. But outside of that, that timetable was 2015. My experience was phenomenal. They called me several times. One, they called to see if they could get it earlier than the original date, which worked out phenomenally. Two, they called me when they were a day out. It would be in the vicinity.
Three, they called me when they were 10 minutes out when they were inbound to drop off the vehicle. I definitely appreciated that. They had one slight issue, and it wasn't anything next on their part, but they ran into some vehicle troubles on their end. They had a slow leak in their tire so they couldn't drive as fast, so the timetable ended up getting shifted. But the communication was there, so I knew about it. It wasn't anything that was a surprise.
We're glad to hear that despite the slight delay, communication was strong throughout. Thanks for choosing us for your transport needs!
Reviewed Sept. 13, 2024
I use SGT all the time, and I love it. It's the best. I work in professional sports, so I have a lot of players and staff members that are relocating to and from the Phoenix area. Whenever car shipments are necessary, I use SGT because I've had good experiences. Sometimes it takes a bit too long to get a driver, but once they get a driver, it's fine. It's easy to get in touch with SGT and to get status updates.
I typically do an uncovered transport if it's not as nice of a car and it's not as far of a distance. If I have a really far distance or a higher end car, I try to do a covered transport. Depending on the distance, the price is fair. The amount I paid to get a car from Utah to Phoenix was a bit expensive, but it wasn't so bad. It's also about 1,000 bucks to get a car across the country, which is cheaper than if the car was driven.
Thank you for being a loyal customer! We're glad to hear that you've had consistently good experiences with us. We appreciate your feedback and will work on improving the time it takes to secure drivers.
Reviewed Sept. 13, 2024
I got 4 different quotes and went with SGT for the price. The service was very good but there could have been a little bit easier communication. I had to try 10 different times to get ahold of the one that was picking up the car. But customer service-wise, they were nice and knowledgeable.
We're happy you chose us for your shipment and appreciate your feedback on communication. We’ll work on making it easier to reach the drivers. Thank you for your kind words about our customer service!
Reviewed Sept. 12, 2024
The initial contact person of SGT did a good job. He got back to me and gave me a quote. He was very knowledgeable and I felt comfortable with him. Their quote was good, too. The delivery process was smooth. They got the car in a timely fashion. They gave me a window and then they met the window. It was quick. They looked over the car. They loaded it and the delivery was just as good. They met the window and my car was in good shape when they delivered it. Their customer service was excellent. I'm very picky and they did a good job. I would recommend them.
We're delighted to hear that you would recommend our service. Thank you for your positive feedback! We look forward to continuing to meet your needs.
Reviewed Sept. 12, 2024
We needed to have our cars transported. We googled different places and I saw some good reviews of SGT, and also, their price was a lot better than the others. I had booked it a couple of months in advance and then followed up leading up to it and everything was good. There was one driver, his name was Jimmy and he was great. He reached out when he was a few hours away. He reached out when he was an hour away. Then I was pretty sure it was half an hour before he was gonna be here. He definitely kept us updated. We met him down the street 'cause we're in an Airbnb for now when it was just too windy, too tight to come in here with the big transport. It was perfect and it worked out well.
Thank you for sharing your experience! We're glad everything worked out well and that Jimmy kept you updated throughout the process. It's great to hear that the transport went smoothly and that you were satisfied with our service. We appreciate your trust in us and look forward to assisting you again in the future!
Reviewed Sept. 12, 2024
I take my car everywhere I go for business. I used SGT Auto recently and the transport took three days. Everything was done in a timely and accurate manner. They did immediate pickup, which was good. I also caught up to the driver and passed him, he left the day before I did so it was quite funny. But it all worked out really well. The quote they gave me was in the ballpark of the final price and everything was good with the car when it was delivered.
We're glad to hear you had a good experience! Thank you for choosing our service. If you have any future needs or questions, feel free to reach out.
Reviewed Sept. 12, 2024
I was moving from California to Ohio and needed to ship my car. SGT Auto offered both covered and open transport options. I took the open transport, and this time was as good as the first one when I had to ship my car from Ohio to California for a job. I picked up the place, and when they were within an hour to 30 minutes of the place they were either picking up or dropping off from, they sent a text or called and said they were an hour or 30 minutes away. We met them at the place that we chose. It was quick and easy, and everything was great. My car ran fine, and it didn't look like it was damaged at all.
Thank you for taking the time to leave us a positive review! We're thrilled to hear that you enjoyed your experience with us!
Reviewed Sept. 12, 2024
I've used auto transport twice, and the first time, I went with a more expensive one. This time, after having gone through it once, I thought I didn't have to go with the most expensive to make sure. Between the reviews and the price and weighing the pros and cons, I went with SGT. I wanted to make sure I wasn't gonna get ripped off. You hear the horror stories like moving companies that get all your stuff but won't deliver to you until you pay more money. I was looking for that kind of factor in the reviews as well.
SGT was patient with me because I double-asked questions at various times trying to make my full decision on what I was gonna do. I had more than one conversation with them even after I decided on the company. It ended up that I ended up with the same transportation company. They told me that I could call them direct next time to save a little bit of money, but I didn't know that. But at this point, I am very happy with them. They got the vehicle there and they were little bit cheaper than my first time doing it.
Thank you for sharing your positive experience! We appreciate your feedback!
Reviewed Sept. 12, 2024
I bought a car from an auction and needed to transport it from the auction to my destination. I looked at three companies and SGT Auto's price was a bit affordable for me. Upon booking with them, I got assigned a driver the next day. Unfortunately, the driver couldn't pick up the vehicle as scheduled. He was supposed to pick it up on Friday and had to reschedule to Monday. I had to incur a little bit of storage fee over the weekend. When the driver arrived, he had multiple cars on his trailer and the car wasn't starting. He didn't have a jumper box that could start the engine. He had to go and rearrange the car elsewhere with a forklift and that took a little bit of time. But in all, it wasn't a bad experience.
Dear Daniel,
Thank you for sharing your experience with us. We appreciate your patience and understanding throughout the process. While we're glad that the overall experience was positive, we do apologize for the inconvenience caused by the delay in pickup.
We're committed to improving our services, and your feedback helps us ensure a smoother process in the future. If you have any further concerns or questions, please don't hesitate to reach out. We value your business and look forward to assisting you again in the future.
Best regards,
Reviewed Sept. 12, 2024
I had a vehicle shipped from California all the way to Alabama. It took SGT Auto about five days, and I didn't have any problems at all with them. The communication was good.
We're glad to hear you had a good experience! Thank you for choosing our service. If you have any future needs or questions, feel free to reach out.
SGT Auto Transport Company Information
- Company Name:
- SGT Auto Transport
- Address:
- 80 Orville Dr, Ste 100
- City:
- Bohemia
- State/Province:
- NY
- Postal Code:
- 11716
- Country:
- United States
- Website:
- sgtautotransport.com


