SGT Auto Transport Reviews

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Edited by: Jon Bortin

About SGT Auto Transport

SGT Auto Transport is a car shipping broker that works with thousands of carriers to ship cars across the U.S. and overseas. The company arranges moves for a variety of vehicle types and offers services including door-to-door, enclosed and express transport. You can get a free instant quote, and there’s no upfront charge. The company has a price-match guarantee and fully insures your vehicle from pickup to drop-off.

Pros
  • $0 upfront payment
  • Full insurance coverage
  • 24/7 customer service
  • Vehicle tracking on website
  • Express, guaranteed pickup options
Cons
  • Broker only
  • No refund after carrier pickup

SGT Auto Transport Reviews

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    How do I know I can trust these reviews about SGT Auto Transport?
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    Page 3 Reviews 50 - 250
    Verified purchase
    Customer ServicePricePunctuality & SpeedStaffRatesTransparency

    Reviewed March 4, 2025

    I’d recommend SGT Auto Transport to anybody if they’re looking to ship a car. It worked for me.

    I randomly stumbled upon SGT on Google and spoke with a rep there. They gave me a pretty fair price for a cross-country shipment, seemed reliable and had good reviews. I ended up choosing them for that reason, after looking at five or 10 others. The final price ended up matching the quote exactly.

    There was not too much into setting it up. They reached out over the phone, set an initial pickup and drop-off time, and gave me text updates. It was scheduled to take a week from California to Columbus, Ohio.

    My street was big enough for the pickup, so they were able to pull right in front of my apartment. It was good. The driver inspected my car and loaded it on the van, which took five minutes in all. He was good at communicating and was able to get it to the end destination in the exact number of days quoted.

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    SGT Auto Transport
    Response from SGT Auto Transport

    Thank you for sharing your experience! We're glad to hear that everything went smoothly, from communication to delivery, and that we met your expectations. We appreciate your recommendation and look forward to assisting you again in the future!

    Verified purchase
    Customer ServicePriceStaff

    Reviewed Feb. 26, 2025

    Setting up the transport with SGT was simple, and it wasn’t hard at all. The transport was from Mississippi to North Carolina, and the communication was good. The driver took two days to deliver because he ran out of time to drive. It was supposed to be a day. Still, I will probably book again. They will probably be my go-to because I trust them. I had cheaper options but they did not seem legit.

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    SGT Auto Transport
    Response from SGT Auto Transport

    Thank you for your feedback! We’re glad to hear that your experience with us was positive overall. We appreciate your understanding regarding the delay and are happy that our communication met your expectations. We look forward to assisting you with future transports!

    Verified purchase
    PricePunctuality & SpeedStaffRates

    Reviewed Feb. 26, 2025

    My experience with SGT was great. I went online to look for a transport service and SGT was quick to send me a quote. The price was very reasonable and competitive. I was impressed with how they do business overall. They are also prompt and they showed up when they said they were gonna show up. I was late getting to my pickup point and the guy assigned there was patient enough to wait for me until I got there. I have no issues at all with their service. I have them in my contact list for future use, definitely.

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    SGT Auto Transport
    Response from SGT Auto Transport

    Thank you for sharing your experience! We’re delighted to hear that everything went smoothly, from the prompt quote to the timely pickup. We appreciate your trust in our service and look forward to assisting you again in the future!

    Verified purchase
    Customer ServicePriceStaffRates

    Reviewed Feb. 26, 2025

    I went with SGT Auto because of their price and the customer service. They were able to keep me updated for every conversation we had, and they were able to answer all my questions. I’ve used them a couple of times for transport. One was Ohio to Florida and then Florida to Texas, and it took about two or three days and the communication was good. Both times, they did pretty well. They handled the car in a very good manner.

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    SGT Auto Transport
    Response from SGT Auto Transport

    Thank you for your kind words! We’re thrilled to hear that you had a positive experience with us on multiple occasions. Keeping our customers informed and ensuring a smooth transport process is our priority. We appreciate your trust and look forward to serving you again in the future!

    Verified purchase
    TechPriceStaffRates

    Reviewed Feb. 26, 2025

    I have two houses -- one in Wisconsin and one in Florida. When we come down here in Florida, I always ship a car. We had been going with a private carrier before that was unreliable, so I thought I would try a new company. I checked online and a couple of places that listed the top three or four companies that transported cars and went with SGT. I also tried them last year and everything worked well.

    We did it again this year and had no problems with them. They quoted me a price, and that's what we agreed to. Everything went fine. They picked the car up at my house and they dropped it off. It was very easy. They were very nice people and seemed very thorough. They were also on time. They took pictures of the car to make sure there was no damage and when they came back, it had no damage on it. Overall, it was great.

    However, I'm always price-conscious and the price was expensive. But on the other hand, I don't like to drive three days to get down here. It's a little more than I want, but they're reliable and trustworthy.

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    SGT Auto Transport
    Response from SGT Auto Transport

    Thank you for your detailed feedback! We're glad to hear that you've had positive experiences with our service and that we could provide the reliability and convenience you were looking for. Ensuring a smooth, hassle-free transport process is our priority, and we appreciate your trust in us. We look forward to assisting you again in the future!

    Verified purchase
    Customer ServicePriceStaffRates

    Reviewed Feb. 26, 2025

    Setting up the transport was fine. Pick-up and delivery was perfect. I was there for the drop-off, and the driver couldn’t come in because I live in a gated community of 55-year and over. He was nice. He called me and he's like, "I'm down the street at Stop & Shop." It's a local shopping center and he was like, "Is there any way that you would be able to come down to get the vehicle?" I couldn't do it because I'm literally blind. I don't have a license anymore. He was thinking if he could drive the car down here and I could take him back. But he was actually gonna bring the car down here to me and walk back down which was about a half quarter of a mile. But I ended up getting ahold of my fiance and got him to get the car.

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    SGT Auto Transport
    Response from SGT Auto Transport

    Thank you for sharing your experience! We're thrilled to hear that the process was smooth and that our driver went the extra mile to accommodate your needs. We truly appreciate your recommendation and are glad we could provide a reliable and hassle-free transport. Looking forward to assisting you again in the future!

    Verified purchase
    Customer ServicePriceStaffRatesFollow-Through

    Reviewed Feb. 26, 2025

    SGT Auto Transport did well. Customer service was good and the price was fair. They picked up and delivered the car on time, and they were courteous.

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    SGT Auto Transport
    Response from SGT Auto Transport

    Thank you for your kind words! We're glad to hear that you had a smooth experience with our service, from pricing to on-time delivery. We appreciate your five-star rating and look forward to assisting you again in the future!

    Verified purchase
    Customer ServicePriceStaffRates

    Reviewed Feb. 16, 2025

    I used SGT Auto Transport when I shipped my vehicle from Clarksville, Tennessee to Katy, Texas, to my friend who works on cars. It's my second time using SGT. They'll call and verify after you fill out everything, but there's a language barrier sometimes when you speak with customer service. It makes it a lot harder to have clear communication. When they're trying to get drivers, sometimes they'll contact you about picking up on other days when you already told them what day you needed, and that part could be aggravating and annoying. But once you get it situated and they pick it up, it's fine. I haven't had issues with quality or deliverables. Everything's been on time and as expected. They get the job done and it's a good price.

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    SGT Auto Transport
    Response from SGT Auto Transport

    We appreciate your feedback and are glad you found us dependable. We’ll work on making the confirmation process smoother for future shipments. Thank you for choosing us, and we look forward to assisting you again!

    Verified purchase
    TechPricePunctuality & SpeedStaff

    Reviewed Feb. 15, 2025

    I’ve shipped quite a few cars before with SGT Auto Transport, they’re highly-rated. I’ve had a couple of friends that used it. These companies are all just a layer on other companies. They’re just getting a contract and then contracting out the labor to somebody else.

    The pick-up and drop were supposed to take up to a week. However, the driver was kind of hit or miss a bit, because he ran out of hours stuck in traffic. He said he’s going to show up one day, but legally, he can only drive so far. So, it took an extra day. That was the only bad part of it, but it went well.

    I didn’t think the driver was trying to do anything malicious. I thought he just forgot to let me know he wasn’t going to make it. I was supposed to meet him at 7:00 AM. When I texted him, he said he couldn’t make it. He should have told me earlier. But it wasn’t a big deal. He was responsive.

    My son used the SGT Auto Transport two weeks later and got an even cheaper quote. We both shipped from the same location to the same location. But, he had a little more trouble because they gave him a cheaper quote. They were trying to find a driver to do the job for that cheap price. But once he put the screws to SGT, they quickly found a driver and made it happen.

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    Response from SGT Auto Transport

    Thank you for your review and for sharing your experience. We apologize for any inconvenience caused by the delay and are happy everything worked out in the end. We’re glad you’d rate us highly and look forward to assisting you again!

    Verified purchase
    Customer ServicePricePunctuality & SpeedStaffRates

    Reviewed Feb. 14, 2025

    The transport organizer of SGT was good. My interaction with them was more on the phone. They answered all my questions and kept in touch with me throughout the whole process. I researched three or four companies, but I decided to get them because they had better reviews.

    The pickup was from Colorado Springs, Colorado to Stafford, Virginia. They came when they said they were gonna be there, and then they picked it up about 5:00 in the evening. They were here about three days later, as they stated the day they would be here. He arrived that morning. He actually arrived the night before. But he said that he'll deliver it in the morning since it was late at night. And they delivered it the following morning, right in front of the house. I had no issues.

    My vehicle was in the same condition as when they picked it up. It was a good experience. Customer service was very good. And I was surprised with the price, it’s really good. Excellent service.

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    Response from SGT Auto Transport

    Thank you for your glowing review! We’re thrilled everything went smoothly from start to finish, and we’re happy you were satisfied with the service. We appreciate your recommendation!

    Verified purchase
    Customer ServicePricePunctuality & SpeedStaffRates

    Reviewed Feb. 14, 2025

    I called two or three companies, but none of them got back to me. SGT Auto was the only one who got back to me, so I called them and got a quote. Another company said it would take 24-48 hours, but I was in a hurry to buy the truck before it’s gone. So when I called back SGT, the man asked if I was ready, and I said yes. I gave him the truck’s location, paid him, and got it within two days. They told me they were gonna give me a tracking to keep up with where the truck was at, and I never got it, which is fine with me. I really didn't need that. The quote that I got from the other company, two days later, was $2400 and I only paid SGT $1760, that’s a big difference.

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    Response from SGT Auto Transport

    We’re so glad we could provide prompt and cost-effective service for your truck’s transport. We look forward to helping you again!

    Verified purchase
    Customer ServiceCoveragePrice

    Reviewed Feb. 14, 2025

    My brother needed a transport service to move his sedan from New Jersey to Chicago, and we used SGT Auto Transport. They offered both open and covered transport, and the quote was pretty good. My brother didn’t have any complaints. They brought the car to my doorstep and just called me to say that the car was mine.

    Overall, the service was smooth. They stayed in constant contact with my brother, letting him know when the people would come to pick up the car, and he was very happy with the service.

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    SGT Auto Transport
    Response from SGT Auto Transport

    We’re happy to hear that both you and your brother were satisfied with the transport process. Thank you for recommending us, and we look forward to serving you again!

    Verified purchase
    Customer ServicePricePunctuality & SpeedStaffRates

    Reviewed Feb. 14, 2025

    The first company I contacted flaked on me. When I called SGT they said that I would not want to go with the others, so I ended up going with them. The rep I dealt with was professional, and we discussed about time to delivery and cost. The quote to the final price was accurate, the delivery times were close. Pickup was in Sacramento, and drop-off was in Texas, and it took four days. The driver was professional and quick. I signed some papers, and I got out of there as I had to get on the road. He came to my home directly, and then on drop-off, he delivered my truck into the driveway.

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    SGT Auto Transport
    Response from SGT Auto Transport

    Thank you for trusting us after your initial company fell through. We’re glad we could provide professional service despite the slight delay. We’ll continue striving to improve, and we hope to assist you again in the future

    Verified purchase
    Customer ServiceTechPunctuality & SpeedStaffRates

    Reviewed Feb. 14, 2025

    I’ve been in the automotive industry 25 years. I’m a used car dealer so I buy vehicles out of state. I found SGT Auto Transport online as a transport carrier. They’re a pretty good carrier. Communication was always good and they delivered pretty fast. I’m assuming they’re the broker and that they contract out with different individual carriers who buys the jobs. They have different types of normal carriers. They have single car trailers and multi car trailers. The first time I used them was from Georgia to South Carolina, and delivery took a couple of days. The drivers were careful. It was a pretty smooth process and the rates were fair.

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    SGT Auto Transport
    Response from SGT Auto Transport

    Thank you for your kind words and your trust. We’re thrilled to have met your expectations and delivered reliable service. We look forward to continuing to work with you!

    Verified purchase
    Customer ServicePriceStaffRates

    Reviewed Feb. 14, 2025

    I had SGT Auto Transport bring a car from Ohio down to Florida. The quote given to me was fair. Honestly though, my interpretation is SGT acted as the middleman and then they contacted the guy who actually did the transport. The guy was an independent transporter, which is fine. Basically, I had to pay the middleman price to SGT. But still the overall cost was reasonable. Their customer service was good, too, and they answered all the questions. They were able to get the car here and everything went smoothly. I was happy dealing with them.

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    SGT Auto Transport
    Response from SGT Auto Transport

    We’re glad we could meet your expectations and provide a smooth, hassle-free experience. Thank you for your 5-star review, and we’re happy you found our service to be excellent!

    Verified purchase
    Customer ServicePricePunctuality & SpeedStaffRatesFollow-Through

    Reviewed Feb. 14, 2025

    The customer service was pretty fantastic. I had no issues. The driver was great and did a jam-up job. The transport was from Connecticut to Florida. The driver communicated and met me after hours, so it was good. The quote was a little high, but it wasn’t out of the realm. They did what they said they would do, and that’s important. SGT Auto Transport’s quality of service was great.

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    SGT Auto Transport
    Response from SGT Auto Transport

    We're delighted to hear that you would recommend our service. Thank you for your positive feedback! We look forward to continuing to meet your needs.

    Verified purchase
    TechPriceStaffRates

    Reviewed Feb. 14, 2025

    I used SGT and it went very well. Setting it up was very good. I didn't go for the cheapest provider. They were $300 more expensive. I had read SGT’s general business terms and conditions and it was very professional. I also looked them up online and the reviews seemed to be good. So, I figured it's worth paying 30% more. I felt a little more comfortable going with them.

    The pick-up was at a dealer in Indiana. The delivery was very good. The guy came in front of my house and unloaded the car. I read some horror stories before that when the delivery happens, they won't release the car if people don't pay more. Nothing like that happened. They honored the rate they gave me. If I were to go again, I'll probably reach out to them directly.

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    SGT Auto Transport
    Response from SGT Auto Transport

    Thank you for your recommendation! We’re thrilled to hear that you had a positive experience with our service. We look forward to serving you again in the future.

    Verified purchase
    Customer ServiceSales & MarketingPriceStaffRates

    Reviewed Feb. 14, 2025

    SGT had a discount for shipping two vehicles as well as a military discount. They also had good reviews online, so I went with them. Customer service was fine. With the way the auto transport thing works, when I called to get information, they sent me straight to the courier and it all worked out. The driver was great. The cars got there on time and were in good condition.

    As far as the price, all things considered, compared to other transport companies, they were more than fair. However, having an easier way for the customer to get in contact directly with the actual carrier would be nice to have. Other than that, the experience was good.

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    SGT Auto Transport
    Response from SGT Auto Transport

    We’re thrilled to hear about your positive experience with us and that you found value in our discounts and service! We appreciate your suggestion regarding carrier communication and will use it to enhance our processes. Thank you for trusting us with your vehicles, and we look forward to assisting you again in the future!

    Verified purchase
    Customer ServicePriceStaffEase of Use

    Reviewed Feb. 14, 2025

    I checked SGT Auto Transport out and it looked pretty good. Customer service was good and they were easy to use. The transport was all perfect and the drivers all did very well. The quote they gave was excellent as well.

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    SGT Auto Transport
    Response from SGT Auto Transport

    Thank you for your feedback! We're pleased to hear that you were satisfied with our service. We look forward to assisting you again in the future!

    Verified purchase
    TechPriceRates

    Reviewed Feb. 13, 2025

    I was sending my automobile to my daughter and needed a transport service. I had used SGT Auto Transport once before, and they had very good pricing and that's why I came back.

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    SGT Auto Transport
    Response from SGT Auto Transport

    Thank you for your positive review! We're pleased that our customer service and quality met your expectations. We appreciate your support and look forward to helping you again soon.

    Verified purchase
    Customer ServiceContract & TermsPriceStaff

    Reviewed Feb. 13, 2025

    I reached out to a couple of companies, got quotes, and picked SGT as it suited me best. The quote was the most reasonable. There was one company that had a lower quote, but they didn’t seem as well established and didn’t have a very good review base. I found SGT Auto Transport from a website that ranks the five most positively reviewed auto shipping experiences.

    Customer service was great and proactive. I had a couple of questions ahead of time like if there was going to be a deposit. Prior to the vehicle being picked up, I didn’t really have to chase after them for people to call me. They called me with adequate notice for how soon the driver was coming. They were also able to work with me to lock in a particular window even though there was an additional fee for that. Once the day was secured, they let me know the day.

    We were given an email and a text notification in advance from one of the customer service staff, just making sure that the day that we had given as our earliest available pick up was still correct. Then they reached out with about 24 hours’ notice, and then we had about an hour and a half notice from the driver himself, both by phone call and then text confirmation as well that he was on the way. I think we even got a tracking link to track the driver’s arrival.

    Drop-off was the same. The driver reached out to us by phone call and then also sent a text notification when he was 10 or 15 minutes away. It was very straightforward. I’ve shipped cars before and this was the best experience so far. I would use SGT again.

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    Response from SGT Auto Transport

    Thank you for sharing your detailed and positive experience! We're delighted to hear that our team’s proactive communication, straightforward processes, and reasonable pricing met your expectations. It's wonderful to know this was your best car shipping experience, and we truly appreciate your trust and recommendation. We look forward to assisting you again in the future!

    Verified purchase
    Customer ServiceStaff

    Reviewed Feb. 13, 2025

    The representatives at SGT Auto were good. They transported my vehicle from Florida to New York. The car was the same as when it left. It was a good experience. I would use them again next time when I have to bring the car back down.

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    SGT Auto Transport
    Response from SGT Auto Transport

    We're delighted to hear you had a positive experience with our service! Thank you for your kind words!

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    Customer ServicePricePunctuality & SpeedStaffRates

    Reviewed Feb. 13, 2025

    I’ve only used SGT once. I looked among five transport companies and chose them due to the price. A guy picked the vehicle, loaded it up, and hauled it here to Wisconsin. He was fast. I thought for sure I’d beat him home with an airplane, but he beat me here. He brought the vehicle right where I needed it to be. I just had to call my wife to say he was going to beat me home. He did a really good job, and I probably got lucky with a good driver.

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    Response from SGT Auto Transport

    Thank you for your feedback and for choosing SGT Auto Transport! We’re glad to hear that the delivery process went smoothly and exceeded your expectations. While we work to connect customers with reliable transporters, we’re happy to know that the driver’s excellent service contributed to a successful experience. Your comments are appreciated, and we hope to have the opportunity to assist you again in the future!

    Verified purchase
    Price

    Reviewed Feb. 7, 2025

    SGT Auto was right in the ballpark when I went out for bids online. My truck needed to be transported around 700 miles to Michigan, and they did a great job. We had one little hiccup, but it was on me. My new neighborhood is gated, so there was a little problem with the gate. I felt bad that I stalled the guy a bit while I figured out how to get him inside. I had a good customer experience, and they provided very high-quality service for the cost.

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    SGT Auto Transport
    Response from SGT Auto Transport

    We're glad to hear that! Thank you for choosing us for your transportation needs. If you ever need assistance in the future, feel free to reach out.

    Verified purchase
    Customer ServicePriceStaffRates

    Reviewed Feb. 7, 2025

    I checked three or four transport companies and went with SGT because of their price. It was pretty inexpensive. I expected a little bit less, but I thought whatever they were quoting was the market rate. Customer service was good and the delivery was faster than what they promised. It was a 3,000-mile move and it took about five days. The driver also texted me the location we'd meet. It was good.

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    SGT Auto Transport
    Response from SGT Auto Transport

    We appreciate your feedback and look forward to serving you again in the future. Thank you for choosing our services!

    Verified purchase
    Customer ServiceSales & MarketingPricePunctuality & SpeedStaff

    Reviewed Feb. 6, 2025

    I was currently in the process of moving from California to Connecticut, and I needed to ship my car. I looked online at a couple of auto transport companies, and I went with one a month prior to using SGT, and I was scammed, and it made me really nervous about the business and not knowing who's real and who's a scam. Then I saw that SGT had a lot of great reviews, and that it was one of the top-rated companies, so I thought, “Oh, this couldn't be a scam," so I ended up going with them.

    Setting the transport up was very easy. I made an inquiry and I got hit back immediately. I didn't have to put down any money until they grabbed my car, so it was very convenient. The whole process setting the dates was about less than a week of quick communication and it was set up very easily. The original pickup and drop off points were my home in Tarzana, and then my home in Norwich, Connecticut. It took about five days for the entire transfer. SGT Auto Transport is a reliable company and the transportation gets done very quickly. It's cost-friendly, so I would definitely recommend it.

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    Verified purchase
    Staff

    Reviewed Feb. 6, 2025

    I had to send a car to California for my daughter. The original pickup was in Miami, and it was scheduled to take four to five days, but it took six. The courier driver explained it was because of bad weather, so all was good. The quote to the final price was 100% accurate. Use SGT if you want a car shipped and have a good service.

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    SGT Auto Transport
    Response from SGT Auto Transport

    Thank you for your review! We truly appreciate the opportunity to assist you.

    Verified purchase
    Customer ServiceStaff

    Reviewed Feb. 6, 2025

    I have used SGT Auto Transport a year ago and I liked their service so I used it again. I had to move an SUV from Michigan to Texas. It was an overall perfect experience. Their customer service reps answered calls and replied to texts, and the delivery was good. If I have to transport my vehicle, I will use them again.

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    SGT Auto Transport
    Response from SGT Auto Transport

    We're glad to hear that! Thank you for choosing us for your transportation needs. If you ever need assistance in the future, feel free to reach out.

    Customer ServicePricePunctuality & SpeedMaintenanceStaff

    Reviewed Feb. 1, 2025

    I did my homework and saw the great reviews but I have not had a great experience. I had my son’s car sent to him while he is attending a stressful military school. We scheduled pick up for 1/28. They called us on Saturday to offer us a pick up on 1/26 (Sunday). We had plans but we agreed to the new date and canceled our plans. They did not communicate with us on Sunday and the driver did not contact us for pick up (we waited all day). We heard from them on Monday were rescheduled for that day. Nobody came. By surprise the driver showed up on Tuesday. Fine, we were just happy to get our son’s car transported.

    My son received his damaged car 1/30 in the late evening. He was given a pick up address. He got an Uber there. But then the pick up location was changed. He got a ride to the new location. However the driver had changed location AGAIN but without notice. My son had to run about a mile down to find him. My son noticed the damage instantly. His car has a significant dent by the gas panel and the gas panel is also broken (will not close and lock). He told the driver twice about the damage (I was on the phone with him). The driver was not concerned. The driver did not provide any paperwork or receipt or anything.

    My son was told that he had to sign a paper stating that he received his car and he did so. My son took pictures of the damage (which are timestamped) directly after receiving his car. We took pictures of the undamaged car before transport. The driver took pictures of the undamaged car prior to loading it. Now instead of my son focusing on studying and homework this weekend, he has to get repair quotes and deal with this issue. SGT Auto Transport has a long list of requirements (read the small print) to be fulfilled within 5 business days in order to file a claim. This has been a very disappointing experience and pretty expensive too considering we paid $918 for this headache. Let’s see how this all plays out. For now I’d give negative stars if I could. See the pictures below before the transport and after.

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    Response from SGT Auto Transport

    Dear Y. DeLuna,

    We sincerely apologize for the difficulties you and your son experienced throughout this transport process. We understand how frustrating and stressful this situation must be, especially given your son's demanding schedule at military school. Ensuring a smooth and reliable experience is our top priority, and we regret that this was not the case for you.

    Please know that we take damage claims extremely seriously. Upon being notified of the damage to your son’s vehicle, our Claims Department immediately initiated an investigation with the responsible carrier to review the circumstances surrounding the issue. We understand how inconvenient this situation has been for your son, and we regret that it has added additional stress to an already challenging time.

    Additionally, your feedback has been escalated to our Quality Assurance Team for further review to ensure that appropriate measures are taken to improve our processes and prevent similar situations in the future.

    We truly appreciate your patience and feedback, as it helps us improve the service we provide to all of our customers. Please don’t hesitate to reach out if you have any further questions or concerns—we remain available and ready to assist.

    Best regards,

    Verified purchase
    Customer ServicePricePunctuality & SpeedStaffRates

    Reviewed Jan. 31, 2025

    I’ve already transported three vehicles with SGT, about 1,000 miles from Texas to Florida. They offer a good price. The customer service was good. But some hiccups need to be fixed. The information needs to be clear. They said that the vehicle would be picked up on a certain day. Then they changed it. I gave specific information to the personnel like, "Hey, I'm working. Can they pick up my vehicle by this time?" But then I received a phone call early in the morning, "I'm going to pick the vehicle now." And I said no, because I said in the afternoon, not in the morning. That's the type of communication that needs to be fixed.

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    SGT Auto Transport
    Response from SGT Auto Transport

    Thank you for sharing your experience! We're glad to hear that you found our pricing competitive and that your interactions with our team and drivers were positive. We sincerely appreciate your feedback regarding communication and scheduling, as we continuously strive to improve our service. Your insights have been shared with our team to ensure better coordination in the future. We’re pleased that, despite the hiccups, your vehicles arrived safely and on time. If you ever need transport services again, we’d love the opportunity to provide an even smoother experience!

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    Reviewed Jan. 30, 2025

    I used SGT Auto Transport to move my car from Philadelphia to New Jersey. I chose SGT because their price was reasonable, and I found them through a Google search. Overall, the customer service was great. They provided ample information about the transportation process, so I felt well-informed.

    Regarding the cost, the initial quote was around $200, but the final cost, including fees and taxes, was about $135. They transported my vehicle using an open transport service, which suited my needs.

    The pickup process was smooth, although I wasn't present for the delivery, so I can't comment on that part. If a friend were to ask me about my experience, I'd definitely recommend SGT Auto. I would rate them 5 stars for their excellent service, transport quality, and pricing.

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    Response from SGT Auto Transport

    Thank you for your kind words! We’re glad you found our pricing reasonable and the transport process smooth. We appreciate your recommendation and look forward to assisting you again in the future!

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    PriceStaffRates

    Reviewed Jan. 30, 2025

    I recently moved across the country and needed a reliable auto transport service. After researching various companies, I chose SGT Auto Transport because it was one of the only services that allowed me to fill my car with an unlimited amount of weight at a reasonable price. I looked at about 5 or 6 different companies, and SGT stood out.

    The experience setting up the transport was smooth. Although the truck had to park a bit away from my house due to the narrow street, the organizers communicated clearly about where to go. I simply drove my car onto the truck, and it was all very straightforward.

    The courier driver was professional and efficient. Upon arrival, my vehicle was in perfect condition. The price was very reasonable for everything I needed, and the quote was accurate to the final charge.

    Overall, I’d definitely recommend SGT Auto Transport. It's a great choice for anyone looking for a reliable and cost-effective option to move their vehicle.

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    Response from SGT Auto Transport

    We’re happy to hear that our service met your needs and that the process was straightforward. Thank you for choosing us and for recommending SGT Auto Transport—we appreciate your support!

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    Reviewed Jan. 30, 2025

    I recently purchased a car in another state and needed to have it transported to Virginia. After searching Google for the top 10 transport companies, I chose SGT Auto Transport because I liked their quote the best.

    The transport setup process was straightforward. The organizers emailed me promptly, providing a timeframe for when things would happen, and we proceeded smoothly from there.

    For the delivery, the driver arrived early with a small double hitch trailer. Despite its size, he navigated easily into my entrance, which has large driveways, and offloaded my car without any issues. The courier driver was very polite, which I appreciated, and I even tipped him for his service due to his professionalism and timeliness.

    Overall, it was a very good experience with SGT Auto Transport, and I would recommend them to others.

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    Response from SGT Auto Transport

    Thank you for your review! We’re glad to hear that your transport process was smooth and that our team provided a professional and timely service. We appreciate your recommendation and look forward to assisting you again in the future!

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    PricePunctuality & SpeedOnline & AppRefunds & PayoutsStaffEase of UseRates

    Reviewed Jan. 30, 2025

    I chose SGT Auto Transport due to their competitive pricing. The driver who picked up my car was friendly and did a great job. However, the driver who delivered my vehicle made it seem like he stuck his neck out for us by taking the stuff in the car, even though we had paid for that service. I was a little weirded out by that.

    Despite this, the overall service was excellent, with the car arriving ahead of schedule. I also used their website occasionally and found it easy to navigate. I would rate SGT Auto Transport four stars.

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    Response from SGT Auto Transport

    Thank you for your feedback! We’re glad to hear you had a positive experience overall and that your vehicle arrived ahead of schedule. We appreciate your input regarding the delivery experience and will use it to improve our service. If you ever need transport again, we’d be happy to assist!

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    Reviewed Jan. 30, 2025

    I've used SGT Auto Transport several times now, and I'm consistently impressed with their efficiency and communication. I've used other services before, but SGT's pricing seems reasonable to me, which is why I've returned to them about four times now.

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    Response from SGT Auto Transport

    Thank you for your continued trust in SGT Auto Transport! We appreciate your loyalty and are glad to hear that our efficiency, communication, and pricing keep you coming back. We look forward to assisting you again in the future!

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    Customer ServicePricePunctuality & SpeedStaffRates

    Reviewed Jan. 30, 2025

    I recently used SGT Auto Transport to ship my Porsche Macan from Atlanta, Georgia to Portland, Oregon. My experience with them was excellent. The customer service rep was great; they kept me informed by calling when the vehicle was picked up and I appreciated being able to track its location. The quote they provided was fair and the final price did not change. The pickup and drop-off processes were smooth, and the car arrived in the same condition it was shipped. They were incredibly fast, as they picked up the car on Monday after I arranged for transport on Friday. I've shipped cars before, and this was the quickest service I've experienced.

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    Response from SGT Auto Transport

    We appreciate your review! We're happy to hear that your Porsche Macan transport went smoothly and that you enjoyed our fast and reliable service. Thank you for choosing SGT, and we hope to assist you again!

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    Customer ServicePriceRatesTimeliness

    Reviewed Jan. 30, 2025

    I recently used SGT Transport to move a vehicle from Ohio to Michigan. I chose SGT due to its positive online reputation. They managed to pick up and drop off the vehicle on the same day, which met my expectations. I was only present at the drop-off location as the vehicle was picked up in another state.

    Upon arrival, the vehicle was in good condition, and while there were a few minor surprises, overall, I was satisfied. I would rate my experience with SGT a 5 out of 5 and would recommend them to friends. The customer service and pricing were both commendable, warranting a 4 out of 5 rating for each. Overall, I am pleased with the service provided by SGT Transport.

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    SGT Auto Transport
    Response from SGT Auto Transport

    Thank you for your feedback! We're glad your vehicle arrived safely and that our service met your expectations. We appreciate your recommendation and look forward to serving you again in the future!

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    Reviewed Jan. 30, 2025

    I recently used SGT Auto Transport to move two vehicles, a Nissan Max Sigma and a Kia Forte, over a distance of 2,000 miles. I found SGT online and decided to go with them without considering other companies. The experience was very positive. They provided me with the driver's cell phone number, as well as a contact at their office, which made addressing any questions or concerns quite easy. The quote they initially provided was extremely reasonable, and I appreciated that it matched the final price exactly. The driver was very kind and patient, ensuring a smooth experience throughout the process. Both vehicles arrived at their destination in perfect condition. If I ever need auto transport services again, I would definitely use SGT again.

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    Response from SGT Auto Transport

    We’re so pleased to hear you had a great experience transporting your vehicles with us! Clear communication and a smooth process are what we strive for. Thank you for choosing SGT, and we’d be happy to assist you again!

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    Reviewed Jan. 30, 2025

    I had a positive experience with SGT Auto Transport when I used their services for a relocation. Scheduling the transport was easy and the communication throughout was good. They picked up my vehicle from my house, and it arrived at my new place about two weeks later. The delivery was smooth as they met me at a convenient location, a Walmart parking lot. Overall, everything was straightforward and hassle-free.

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    SGT Auto Transport
    Response from SGT Auto Transport

    Thank you for your feedback! We’re glad to hear that scheduling and communication were smooth and that your transport was hassle-free. We appreciate your trust in SGT Auto Transport and hope to assist you again in the future!

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    PriceStaffRates

    Reviewed Jan. 30, 2025

    I recently used SGT for a transport service as my son was moving to Chicago. A friend recommended them based on their own positive experience. Setting up the transport was very easy and straightforward. The transport organizer demonstrated professionalism and a strong level of knowledge.

    Regarding pricing, the quote I received was quite accurate. there was a bit of an upcharge, but I really wasn't upset with anything. the price was fair.

    The pick-up happened the second day after the date we originally wanted, but it was not an issue, and the drop-off was completed within two days. Everything was perfectly timed.

    Overall, I am very satisfied with the service provided by SGT.

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    Response from SGT Auto Transport

    We appreciate your review and are happy to hear that the transport process was easy and well-coordinated. It's great to know that everything was timed well and that you were satisfied with our service. Thank you for choosing SGT Auto Transport!

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    Contract & TermsPriceStaffBillingTimeliness

    Reviewed Jan. 30, 2025

    I used SGT Auto Transport to move my two cars when relocating to a different state and I chose them because they were more forthcoming with all the fees compared to other companies I had considered. They provided great service and ensured my cars arrived without any damage. However, there was a slight inconvenience regarding the lack of a set pick-up day without additional cost. I had a three-day window for pick-up, which was a bit challenging as I needed to plan my own travel arrangements. Fortunately, SGT picked up the cars on a Monday, giving me enough time to fly out on that Thursday, though it left me without a vehicle for a couple of days.

    The driver was efficient, picking up and delivering the vehicle the same day. While they informed me that I could use Venmo for payment, the driver insisted on a different method upon delivery. Thankfully, my sister was able to write a check, and everything else went smoothly. I was happy with SGT and I would recommend them.

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    SGT Auto Transport
    Response from SGT Auto Transport

    Thank you for your detailed review! We’re pleased that you found our pricing transparent and that your cars arrived safely. We appreciate your feedback on the pickup window and payment process, and we’ll take it into consideration for future improvements. We’re glad everything worked out and appreciate your recommendation!

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    Staff

    Reviewed Jan. 30, 2025

    I needed a transport service for a military move, and SGT was automatically assigned to me. The process was easy. The representative asked about what I had and explained the basics of what was going to go on. Then, my vehicle was picked up in Charleston, South Carolina, and transported to Honolulu, Hawaii. It's supposed to take from December 4th until February 26th. The courier driver was professional. They picked everything up, threw it in the truck, and they're off. I didn't really have to touch anything.

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    SGT Auto Transport
    Response from SGT Auto Transport

    Thank you for sharing your experience! We’re happy to hear that the setup and transport process went smoothly and that the driver provided professional service. We appreciate your recommendation and are grateful for the opportunity to assist with your military move!

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    Customer ServicePricePunctuality & SpeedStaffRates

    Reviewed Jan. 28, 2025

    I used SGT Auto Transport to ship my parts car after finding them online. They offered the most competitive quote among the few I considered. I handled most of the setup online, which went smoothly, although there were some follow-up questions to confirm details. I wasn't present during the vehicle's delivery, but my dad communicated with the driver and reported no issues.

    This was my first time shipping a vehicle. I had to reach out once for some queries and faced a bit of wait time on hold, about 20 minutes, but once connected, the service was straightforward. The vehicle traveled approximately 300 miles, and it arrived in the condition I expected. There weren't any scratches or dents caused during transport.

    Overall, I would rate the experience highly. The customer service was satisfactory, and their pricing was very favorable. My whole encounter with SGT Auto Transport, from searching to final delivery, was positive.

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    Response from SGT Auto Transport

    Thank you for choosing SGT Auto Transport! We're glad to hear your first vehicle shipping experience went smoothly and that you found our pricing competitive. We appreciate your patience with the hold time and are always working to improve. If you ever need transport again, we’d love to assist you!

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    Customer ServiceStaffRates

    Reviewed Jan. 28, 2025

    I used SGT Auto to transport a truck I purchased from Texas to South Carolina, and I had a very positive experience. My son, who works in logistics, recommended SGT to me. Although I don't recall the name of the person I spoke with, he was very attentive and answered all my questions right away. He assured me they could handle the transport, and they delivered on that promise efficiently.

    The process was smooth, and they got the vehicle to me in a timely manner. The customer service was excellent, and I would rate it a 5 out of 5. They were knowledgeable, helpful, and maintained great communication from start to finish. I've even recommended SGT to a few others, as I was thoroughly impressed with their service.

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    Response from SGT Auto Transport

    We’re thrilled to hear you had such a positive experience and that your son recommended us! Providing excellent service and clear communication is our priority, and we appreciate your recommendation to others. Thank you for trusting us with your transport!

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    Customer ServiceSales & MarketingPricePunctuality & SpeedStaffRates

    Reviewed Jan. 28, 2025

    SGT Auto Transport moved my vehicle from Washington state to Austin, Texas. I came across SGT while searching online and decided to give them a try since their quote was more affordable compared to what I'd paid before. I ended up saving around $400.

    The customer service experience was positive overall, with no serious complaints. Due to an unforeseen injury, I couldn't oversee the pickup myself, but a friend of mine handled it. Although the main truck couldn't navigate the smaller street, the driver was courteous and arranged to meet my friend at a nearby larger parking lot and even gave him a ride back, which was appreciated. My car was delivered right to my front door in Austin, and everything was in perfect working order.

    I was offered options for open or closed transport and found the pricing to be reasonable. It was only after my transaction that I realized I'd missed the chance to apply for a military discount. Even though it was too late to claim it, the initial cost was already cheaper than my previous experience.

    Overall, I would rate my experience with SGT Auto Transport at a 5 out of 5, both in terms of customer service and cost. They provided a smooth and satisfactory service, and I would certainly recommend them to others.

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    Response from SGT Auto Transport

    We appreciate your feedback and are happy to hear that you saved on costs while receiving great service. It’s great that our driver was accommodating and ensured a smooth delivery. If you ever need transport again, don’t hesitate to reach out—we’d be happy to assist!

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    Reviewed Jan. 28, 2025

    I recently used SGT Auto Transport to ship my car from Indiana to Texas, and the experience was perfect. I plan to use them again when I give my car to my daughter. I initially heard about SGT Auto online and considered other companies, but their rep was personable and seemed like a nice guy, which helped me decide. The pricing was fair, especially since they didn’t require money upfront, unlike other companies.

    The driver was accommodating, even offering to pick me up because I didn’t have a vehicle upon arrival. Both my wife and I got into our cars, settled the payment, and everything was fine. The car was delivered in perfect condition.

    I would rate my overall experience with SGT Auto Transport as excellent. The price and customer service were both fair, and I would definitely recommend them.

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    Response from SGT Auto Transport

    Thank you for sharing your experience! We’re thrilled to hear everything went perfectly with your car shipment from Indiana to Texas. It’s great to know our team’s personable approach and fair pricing stood out to you. We’re also glad the driver’s accommodation made the process even smoother. Thank you for recommending us—we look forward to assisting you again in the future!

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    Reviewed Jan. 28, 2025

    I recently used SGT Auto Transport for moving my motorcycle, which I found through an online search. Their service seemed straightforward and slightly cheaper compared to others. Overall, my experience was positive, though there was a hiccup when the initial shipper they selected canceled without being tracked. I had to catch this myself, but their team was quick to arrange a replacement.

    The driver who delivered my motorcycle was professional, and it arrived in perfect condition.

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    SGT Auto Transport
    Response from SGT Auto Transport

    Thank you for sharing your experience! We're glad to hear your motorcycle arrived in perfect condition and that you were pleased with the professionalism of our driver. We apologize for the inconvenience caused by the initial shipper and appreciate your understanding as we worked to quickly resolve the issue. Your feedback helps us continue to improve, and we’re grateful you chose SGT Auto Transport for your shipment.

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    Customer ServicePricePunctuality & SpeedStaffRatesTransparencyCommunication

    Reviewed Jan. 28, 2025

    I recently had my car transported using SGT Auto. I initially found out about them through a Google search. Scheduling and setting up the transport was straightforward. They informed me that the pickup would happen within the week and the car would be delivered promptly, taking only about a day for a 6-hour distance.

    Communication with the driver was clear. They kept me updated on when they would pick up and deliver the vehicle. Although I wasn't present during the delivery, the car was dropped off during business hours without any issues, and the delivery was free.

    Overall, I had a great experience with SGT Auto. The service offered a great price, and I'm glad I found them.

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    Response from SGT Auto Transport

    Thank you for sharing your experience! We’re thrilled to hear that scheduling was straightforward and the communication clear. It’s wonderful that everything went smoothly, and we’re glad you found value in our service. We look forward to assisting you again in the future!

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    StaffFollow-Through

    Reviewed Jan. 28, 2025

    I recently used SGT Auto Transport for the first time to transport my vehicle, and I had a great experience. I discovered SGT online and decided to give them a try. They were highly professional and delivered my vehicle on time, just as promised. The woman I spoke with during the process was very professional, and the driver was cool and very professional. I will be using their services again soon.

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    Response from SGT Auto Transport

    Thank you for sharing your experience! We’re delighted to hear that your first time using our service was a success and that both our team and driver left a positive impression. We look forward to assisting you again soon!

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    Reviewed Jan. 28, 2025

    Setting up the transport was straightforward, although I initially reached out to several companies before choosing SGT. The pickup and delivery were satisfactory, and the driver was excellent—timely, polite, and professional. Communication throughout the process was very good. However, I found the payment process a bit unconventional. I paid a portion upfront and the remainder directly to the driver via Venmo, which felt unofficial and made me slightly uneasy. I was concerned about potential issues, such as being asked for additional payments later on. Overall, I would rate my experience as a 5 out of 5, with the caveat that future customers should be aware of the direct payment to the driver.

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    SGT Auto Transport
    Response from SGT Auto Transport

    Thank you for your detailed feedback! We’re glad to hear the transport process, communication, and service from the driver met your expectations. Regarding the payment structure, we follow an industry-standard split-payment model where a portion is paid upfront, and the remainder is settled directly with the carrier. This helps maintain flexibility and transparency in pricing. We appreciate your input and will continue working to ensure our processes are as clear and seamless as possible for all customers. Thank you for trusting us with your vehicle transport!

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    Reviewed Jan. 28, 2025

    I used SGT Auto Transport to ship my daughter's car from school, and I chose them based on a recommendation from my daughter's best friend's dad. He uses the company frequently and spoke highly of them.

    My experience with SGT Auto Transport was positive. The drivers were efficient and had the car running and ready when I arrived. Due to the nature of my neighborhood, the truck couldn't reach my house, so they arranged to meet me at the bottom of the hill. Despite the cold and snowy weather, this arrangement was not an issue.

    In terms of cost, I found the service to be fairly priced considering the quality of service provided. The drivers offered enough notice for my daughter to prepare, and they patiently waited for me to meet them.

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    Response from SGT Auto Transport

    Thank you for sharing your positive experience! We’re thrilled to hear that our service met your expectations and that the recommendation from your daughter's best friend's dad proved reliable.

    It’s great to know that our team handled the logistics efficiently, even navigating challenges like your neighborhood's access limitations and the snowy weather. We’re also pleased that our pricing felt fair for the service provided and that our drivers were patient and communicative throughout the process.

    We appreciate your trust in SGT Auto Transport and look forward to assisting you again in the future!

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    Customer ServicePricePunctuality & SpeedStaffRatesTransparency

    Reviewed Jan. 28, 2025

    I used SGT Auto Transport to ship my vehicle from San Diego to Louisville, Kentucky, a cross-country journey. I initially found SGT online while searching for quotes and chose them due to their transparency and pricing. Setting up the details was smooth, as the representatives were precise and prompt in their responses.

    This was my first time shipping a vehicle, and I appreciated being able to call with any questions or concerns, which were addressed quickly. The transport only took four days, and the driver was quite pleasant. My vehicle arrived in the same condition it was left in.

    I found the final cost to be very fair for the quality of service provided. Overall, I would rate my experience with SGT Auto Transport as a 5 out of 5. The price and customer service deserved a solid 4 out of 5 each.

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    Response from SGT Auto Transport

    Thank you for sharing your experience with us! We’re delighted to hear that your cross-country shipment from San Diego to Louisville went smoothly and met your expectations.

    We truly appreciate your thoughtful feedback about the pricing and customer service. Your insights help us continue to refine our services to ensure even better experiences for our customers in the future. Thank you for trusting SGT Auto Transport, and we’d be happy to assist you again!

    Customer ServiceContract & TermsPricePunctuality & SpeedRates

    Reviewed Jan. 25, 2025

    Do not believe their price match promise, they do not honor it. I was going to book with SGT, I received an agreement by email, in it was the wrong car information so did not e-sign it. Minutes later I received a signed "copy" by email. I immediately emailed them canceling the booking. Now they have charged my CC $149 for canceling as per the agreement I never signed. Customer service people were either rude or not well-informed. Spend a few extra dollars and go with Montway or other reputable company.

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    Response from SGT Auto Transport

    Dear Marsden,

    Thank you for reaching out and sharing your feedback. We regret that your experience did not meet your expectations, and we appreciate the opportunity to address your concerns.

    On 01/24/2025, we received your booking with a signed electronic agreement containing your first and last name. Once the agreement was signed, it became a legally binding contract. Upon receiving your cancellation request, we offered to correct the car information to ensure the service could proceed as planned. Since the contract had already been finalized, your cancellation was subject to the terms outlined in our cancellation policy. The full terms and conditions, including our cancellation policy, are transparently listed on the signed agreement and publicly available on our official website:

    https://sgtautotransport.com/terms-and-conditions

    Regarding your concern about our Price Match Promise, we would like to clarify its terms as outlined in Section 23(b) of our contract:

    "Price Match Promise: If you find a lower price from a reputable competitor for an identical auto transport service within 24 hours of booking with us, we will gladly review and confirm if we can match or beat that price. We strive to ensure you receive the highest quality service at the lowest possible cost."

    While we make every effort to honor price match requests, in cases where a lower price falls significantly below current market rates, we transparently decline to match it. This approach ensures that the service we provide meets industry standards and avoids delays or complications caused by unrealistic pricing. Our priority is to offer honest, reliable rates that enable successful and timely vehicle transportation.

    We appreciate any honest feedback and always strive to offer the same. As a business, we invest significant time, effort, and resources into serving our customers and ensuring the success of every transport. No one is obligated to use our services, but once our resources are utilized, it is unreasonable and unethical to refuse the costs associated with them.

    SGT Auto Transport was hired to leverage our expertise in the auto hauling industry and our proprietary network of vetted motor carriers to secure a licensed and insured carrier for your transport. We are deeply committed to honoring the terms of the contracts we execute. These agreements exist to protect our customers and ensure a seamless experience, and we take them seriously.

    What many first-time shippers may not realize is the tremendous amount of effort involved in sourcing and vetting carriers to ensure compliance with government regulations and insurance requirements. The moment a service contract is signed, we act immediately to allocate resources toward fulfilling the transport.

    For this reason, we maintain a strict cancellation policy, which we transparently communicate on our website, in customer emails, and within the signed contract. Unfortunately, in this case, the cancellation fee applied due to the cancellation of a contract already in effect.

    We appreciate your feedback and the opportunity to clarify the situation. If you have additional questions or concerns, please don’t hesitate to reach out to us.

    Sincerely,

    Verified purchase
    Staff

    Reviewed Jan. 12, 2025

    I needed to arrange for a car transport service for my boss, who needed a vehicle transported from Kema to Illinois. I chose SGT Auto Transport after researching online and finding them to be a convenient choice. My experience with setting up the transport was straightforward and hassle-free. Initially, I wasn't directly involved with the drop-off, but I organized the pick-up on our end. The courier driver was fine to interact with, and although they were slightly delayed due to a flat tire or some issue with their trailer, they communicated well and informed me of the delay, which I appreciated. Overall, I would recommend SGT Auto Transport to others based on my experience.

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    Response from SGT Auto Transport

    We're delighted to hear that you would recommend our service. Thank you for your positive feedback! We look forward to continuing to meet your needs.

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    PriceStaffRates

    Reviewed Jan. 10, 2025

    I recently used SGT to move my car from Texas to California and back. The process was simple. Although I did not meet the driver personally, my daughter and wife did, and they found the service easy and satisfactory. The quote provided was good. I liked it. It was simple and clear. Overall, I was very pleased with SGT's services. I'd rate them highly and recommend them to friends and family as a reliable transportation option.

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    SGT Auto Transport
    Response from SGT Auto Transport

    Thank you for recommending us! We’re glad you had a great experience with our service. We value your support and look forward to serving you again soon.

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    Customer ServicePricePunctuality & SpeedOnline & AppStaffRatesTimeliness

    Reviewed Jan. 10, 2025

    I purchased a vehicle out of state and needed a transport service since I didn't want to drive it back myself. After a quick search on Google, SGT Transport was the first company I found, so I decided to go with them. Setting up the transport was really simple. I just filled out a quick form online, and by the next day, I received a call to confirm everything. The process was incredibly smooth, and the car arrived within a week, which was much quicker than I anticipated. For the drop-off, I opted for enclosed shipping, which involved a truck and a trailer. This setup worked perfectly for me as it was not a large truck, making the delivery easy in my residential area.

    My interaction with the courier was quite unique because the driver was ** and didn't speak English very well. We used Google Translate on my phone, which made communication possible and the process efficient. The quote I received was very competitive, especially for enclosed shipping, and the final price matched the estimate I was given. Overall, I was pleased with the pricing and the quality of service.

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    SGT Auto Transport
    Response from SGT Auto Transport

    We appreciate your feedback and look forward to serving you again in the future. Thank you for choosing our services!

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    Customer ServiceSales & MarketingPriceStaff

    Reviewed Jan. 10, 2025

    I recently used SGT Auto Transport for shipping my motorcycle from the West Coast to the East Coast. As a military member, I found SGT through a Google search specifically looking for services that cater to veterans. Their approach seemed trustworthy, so I decided to use them. The actual transportation was handled by a subcontractor who was thorough and careful, and my motorcycle arrived undamaged. There was a small issue with the misspelling of my phone number, which initially made communication difficult, but everything worked out in the end.

    One of the things I appreciated was the straightforward military discount application. Unlike other services that require ID for validation, SGT trusted my word, which made the process smoother. The cost was also reasonable; $300 felt fair given the long distance, especially compared to the potential costs and hassle of driving myself. While I can't comment on the cost of shipping a car, I feel like anything over $1000 would be excessive.

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    Response from SGT Auto Transport

    Thank you for sharing your experience with SGT Auto Transport. We deeply appreciate your service as a military member and are honored that you chose us to handle the transportation of your motorcycle.

    We’re pleased to hear that the subcontractor provided thorough and careful service, ensuring your motorcycle arrived undamaged. We also appreciate your understanding regarding the initial communication challenge and are glad it was resolved to your satisfaction.

    It’s great to know that you found our military discount process straightforward and the pricing reasonable. We strive to offer competitive rates while maintaining the quality and reliability of our services. Your feedback about the cost of car shipping is also valuable and will help us continue to align our pricing with customer expectations.

    We are grateful for your trust and your thoughtful review. If you ever need assistance in the future, please don’t hesitate to reach out—we’d be delighted to assist you again.

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    Customer ServicePriceRates

    Reviewed Jan. 10, 2025

    I chose SGT Auto for my transportation service because the first company I considered failed to meet my expectations. I discovered SGT Auto through Google, and the quote they provided seemed fair to me. I wasn't present for the pickup of my vehicle, but the delivery was smooth. They brought the vehicle directly to me, which was convenient.

    If someone were to ask about my experience with SGT Auto, I'd say that while you might pay a bit more, the service and communication were reliable. Overall, the service was satisfactory, and I would give them 4 out of 5 stars for the overall experience and 3 stars for the price.

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    SGT Auto Transport
    Response from SGT Auto Transport

    Thank you for sharing your detailed review! We're glad to hear that our service and communication met your expectations and that the delivery process was smooth and convenient for you. We also appreciate your feedback regarding pricing, as it helps us continue to refine our services. Should you need assistance in the future, we’d be happy to help!

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    PricePunctuality & SpeedRates

    Reviewed Jan. 10, 2025

    I chose SGT Auto Transport after finding them through an online search. They had some pretty good reviews which influenced my decision. I needed to transport a car, and the service was scheduled for a three-day window, picking up in Ohio and dropping off in North Carolina. Although I wasn't present at the time of pickup, I was informed that everything went smoothly. The quote provided was fair and reflected the final price accurately. Overall, my experience was positive, and if I were to rate it, I would give it a 4.

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    Response from SGT Auto Transport

    We’re glad to hear you had a positive experience and that everything went smoothly with your car transport. Thank you for your trust in our service!

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    Reviewed Jan. 10, 2025

    I recently used SGT Auto Transport and was drawn to them due to their positive reviews. When I reached out for a quote, there was a bit of confusion. I had been hearing different things depending on who I was speaking with. But everything eventually made sense and worked out. Overall, my experience was positive. I had a smooth interaction with SGT, although I know someone else who faced challenges, particularly regarding discrepancies between the quoted price and what the driver agreed upon. It would be helpful if the company ensured alignment between the company's quote and the driver's agreement. Despite this, my personal experience was satisfactory, and I would rate them 5 stars.

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    Response from SGT Auto Transport

    Thank you for your feedback! We’re pleased to hear everything worked out and appreciate your suggestion for better alignment on quotes. We’ll work on improving this.

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    Reviewed Jan. 6, 2025

    Beware of SGT Auto Transport! Be sure to carefully read the 11-page contract (!) they send you to sign (unlike any of the other 5 auto transport companies I have dealt with). Also, I wish I had looked at their Yelp rating of 3.1 before booking with them. I placed an online order on Saturday, 1/4/24 at 12:32 am and canceled it via both phone and email at 3:41 pm that day.

    I received a call from them Monday morning, informing me that they had been closed Saturday when I placed and cancelled my order, but that the contract I signed call for a $149 cancellation fee! Even though they had literally done no work to fulfill my order! He asked how they could keep my business. I told him Montway Auto Transport was picking up my car today. In the fine print of their 11-page contract (which I admit not taking the time to carefully read--who does?) they list 6 reasons they can charge a $149 cancellation fee, while at the same time stating they can cancel the order at any time (apparently without penalty to them--what a double-standard):

    "(A) Customer cancels without sending a written cancellation notice to info@sgtautotransport.com.
    (B) Cancellation occurs before the estimated pickup window expires.
    (C) Cancellation occurs for a transport that is double-booked with other broker companies.
    (D) Cancellation occurs where the vehicle description has been misrepresented or inaccurate shipment details were provided by the customer, as listed in the Customer Shipping Contract (CSC).
    (E) Cancellation occurs where customer-imposed restrictions or payment issues cause a delay or inability to pick up within the estimated pickup window.

    (F) Cancellation occurs due to delays to the estimated pickup window caused by customer requests to change the completed Customer Shipping Contract (CSC) or by not completing the Customer Shipping Contract (CSC).

    ....SGT reserves the right to cancel the order at any time, at SGT’s discretion. Additional fees may apply per our Dispute and Collections policy."

    I write this review in hopes of sparing future potential customers similar distress and financial gouging. I highly recommend Montway Auto Transport. Good luck to you!

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    Response from SGT Auto Transport

    We appreciate any honest feedback, we offer the same. As any business, we put in a lot of time, money and effort into serving our customers in order to achieve overall success for them as well as us as a business. No one is forced to use our services, but utilizing our resources and choosing not to pay for the costs associated, is unreasonable and unethical.

    SGT was hired to utilize our auto hauling industry expertise and proprietary vetted motor carrier network to set up transport with a licensed and insured motor carrier.

    Unlike most brokers, we stand by our commitment to providing you the best service possible by executing contract agreements that bind our commitment to our customers. This is to help our customers not hurt them. We take that commitment seriously and expect that from our customers as well.

    What the general public and most first time shippers do not understand is a tremendous amount of resourcing goes into the set up transports and the vetting of our motor carrier network to ensure proper carrier government and insurance credentials. The moment the service contract is signed by our customer, there are no delays in taking action to resource that transport.

    We therefore maintain a strict cancellation policy and we go to great lengths to be transparent by communicating this in many ways; verbally, on our website, linked in customer emails, and within the signed customer contract. Unfortunately, the customer breached our mutual written contract, used our resources, then canceled, making a cancellation fee applicable.

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    Reviewed Dec. 24, 2024

    I originally was using another car transport company but I checked their rating and it wasn't too high. I checked SGT and the website I went to showed that they were number one. They had the thing from the Better Business Bureau as well and a lot of different dealerships use them. They're used to move back and forth across the country and they're probably a lot more reliable than the smaller company that I was picking. They were larger and seemed a lot more reliable and I ended up going with them.

    The service that I got with them was really good. It was very quick and my car got picked up and delivered on time. The pick-up was relatively straightforward and I had a three-day window where they said to have the car ready and they called me a day in advance. When they got there, I handed it over and took pictures of the vehicle and the stuff that I had packed inside the car. I was able to pack everything that I wanted and I still could have put in a whole lot more extra stuff into the car. The driver was nice. There was a little bit of a language barrier between me and him but it was fine because we were able to get everything worked out.

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    Response from SGT Auto Transport

    Thank you so much for sharing your experience with us! We're thrilled to hear that you were pleased with our service and that the car transport process went smoothly. It's great that the pick-up was efficient and that you felt comfortable packing your car with your belongings. We also appreciate your understanding regarding the language barrier and are glad that everything worked out. We strive to offer reliable, timely service, and it’s wonderful to know that our team met your expectations. Thank you for choosing us, and we hope to assist you again in the future!

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    Reviewed Dec. 19, 2024

    I used SGT Auto Transport because it was a random pick at the time, but the experience was less than satisfactory. The communication from the drivers was poor; they didn't keep me updated on the vehicle's location. I found SGT overpriced for the service they provided. I had to pay both SGT and the driver separately, yet SGT's share was significantly higher than what the driver received for the actual transport service. I didn't get confirmation of the driver's timetable until the day of transport, and he arrived much later than expected. Overall, their service felt overpriced and inefficient, and there is room for improvement in almost every aspect of their operation.

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    Response from SGT Auto Transport

    Dear Craig,

    Thank you for sharing your feedback with us. We sincerely apologize for any frustration or inconvenience you experienced during your shipment. At SGT Auto Transport, we aim to provide transparent communication and seamless service, and we regret that your experience did not meet these expectations.

    We understand your concerns regarding communication and pricing. The structure of payment reflects the work involved in coordinating logistics, finding reliable carriers, and ensuring a safe and timely transport process. However, we acknowledge the importance of clear updates and timely scheduling, and your feedback has been forwarded to our quality assurance team for review and improvement.

    We deeply regret the delays and lack of communication from the driver and will address this with the responsible carrier to prevent such issues from recurring. Your input is invaluable as we work to enhance the efficiency and reliability of our services.

    Thank you for bringing these matters to our attention. We hope to have the opportunity to provide you with a better experience in the future.

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    PriceStaffRates

    Reviewed Dec. 18, 2024

    I chose SGT Auto Transport because they offered the most economical option for me. The driver communicated well and arrived on time, which was exactly what I needed. The cost of the service was just as I expected, so I was satisfied with that. It was my first experience using a transport service, and it turned out to be a good one. I would rate them highly, as they did a commendable job.

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    Response from SGT Auto Transport

    Thank you for your kind feedback! We’re delighted to hear that our service met your expectations and provided a seamless first-time transport experience. We appreciate your trust in us and look forward to assisting you again in the future!

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    Reviewed Dec. 17, 2024

    I recently used SGT Auto Transport to move my vehicle from Florida to Texas, and overall, I had a great experience. My wife and I did some research online, looking for quotes to get my car moved, and we found SGT Auto offered a reasonable price compared to other quotes, which were around $2000. The cost was a significant factor for us, and SGT Auto provided a good rate and delivered as promised.

    The customer service experience was excellent. The representatives were polite and accommodating. The driver who delivered my vehicle was very helpful. He couldn't bring the truck directly to my location, so he unloaded my car nearby, drove it to my residence, and my wife drove him back to his truck. The entire process was smooth and well-coordinated. I had to handle the payment process separately since I was working far from home, but the communication was clear, and everything went smoothly.

    The customer service was excellent, the price was unbeatable, and the whole interaction, from setup to delivery, was seamless. They were prompt in their follow-ups, and everything was handled professionally. I've already recommended SGT Auto Transport to my friends who are in similar situations, looking for reliable and affordable auto transport services.

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    Response from SGT Auto Transport

    Thank you so much for sharing your experience with SGT Auto Transport! We are thrilled to hear that everything went smoothly with your vehicle shipment from Florida to Texas. It's also wonderful to hear that our customer service and the driver's efforts to make the delivery process seamless met your expectations. We truly appreciate your recommendation to your friends, and we will continue to strive for the same level of excellence for every customer. Thank you for choosing SGT Auto Transport!

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    Reviewed Dec. 15, 2024

    I recently used SGT Auto Transport based on a recommendation from a friend, and I'm very pleased with their service. They gave me a good discount because I was a return customer, so I was happy with that. What initially drew me to them was their excellent rating and they lived up to it. The company seems to be run by a woman, which I found appealing, and she went above and beyond. She even offered to have the car delivered directly to my house. But my son was here and we live in a gated community. The driver pulled up right by the gate, so my son just walked up and got the car.

    I've used them for two years now, and I plan to continue using them for my return trip to Minnesota. Even though they're not the cheapest option out there, they are the most reliable, and that is important to me. On one occasion, they managed to transport my car from Minnesota to Florida incredibly fast; it arrived the morning after we flew in, preventing the need for any additional travel arrangements like Uber.

    The drivers were professional, though they do try to undercut the company sometimes by offering their services directly, which I didn’t take advantage of. I chose to remain with SGT for the reassurance it provided. Overall, the quality of SGT’s service matched the quote, and I can confidently rate them five stars. The peace of mind and great service are well worth a slightly higher price compared to other quotes I received. It's also cool that with SGT, when you get a rate to come down, you get the same rate going back. I also told my friend who is going to Florida from Arizona about them and she used them.

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    Response from SGT Auto Transport

    Thank you for sharing your experience! We're delighted to know you found our service reliable and aligned with your expectations. It’s great to hear how much you appreciated our commitment to convenience and professionalism. We value your loyalty and are thrilled to have earned your continued trust for future shipments. Thank you for recommending us to others—it means the world to us!

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    Reviewed Dec. 14, 2024

    I recently used SGT Auto Transport to ship my car from California to Wisconsin, which is about 2300 miles. I decided to choose them based on my cousin's recommendation, as he had a good experience with them previously. The customer service was quite good; they provided a quick quote and responded to my queries within 15 minutes, which I appreciated.

    They quoted me around $1100 for the transport, and I felt that was a fair price for the distance. The delivery took about a week, which is reasonable for such a long distance. While the car arrived a bit dirty, I understood it was due to the extensive travel.

    Overall, I rate my experience with SGT Auto Transport as four stars. Their customer service deserves a full five stars, and the pricing was also fair, earning them four stars. The sales and marketing process was straightforward, which I would rate with four stars.

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    Response from SGT Auto Transport

    Thank you for your detailed feedback! We’re glad our customer service, quick response times, and fair pricing made your experience smooth. We appreciate your understanding regarding the vehicle condition after such a long journey and are happy to have met your expectations overall. We’ll strive to provide an even better experience in the future!

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    Reviewed Dec. 8, 2024

    I recently used SGT Auto Transport for a job where we needed to get a vehicle to one of our supervisors, and overall, my experience was extremely positive. Initially, a car dealer I worked with recommended them, which is why I decided to try out their service. The customer service at SGT Auto Transport exceeded my expectations. They were quick to get our vehicle shipped out and it arrived much sooner than anticipated. Even though it was our first time shipping a vehicle and I had no clear expectations on costs, the quote seemed pretty reasonable to me. When the vehicle was delivered, communication was smooth, and our supervisor was informed ahead of time and could readily pick up the vehicle. The condition upon its arrival was good. Overall, I'd give their service five stars. The experience with their customer and delivery service was impressive, so I'd rate that at five stars as well. On the price aspect, I'd rate it four stars, just being hopeful at the possibility of getting an even better value, though I was satisfied. I'm very pleased to share this positive experience to help others considering using SGT Auto Transport.

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    Response from SGT Auto Transport

    We are thrilled to hear we exceeded your expectations! Thank you for your feedback.

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    Reviewed Dec. 8, 2024

    I discovered SGT Auto Transport through a quick online search. For the pickup and delivery, I received a quote, confirmed everything a day later, and arranged the transport from Virginia to Philadelphia. I placed my order right before Halloween, and it was delivered on Halloween night. SGT Auto Transport communicated effectively throughout the process, even coordinating directly with the dealership to keep me updated about the pickup. Overall, the process was smooth, and I’m satisfied with the service. I would recommend them and give a rating of 5 out of 5.

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    Response from SGT Auto Transport

    We're delighted to hear that you would recommend our service. Thank you for your positive feedback! We look forward to continuing to meet your needs.

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    Reviewed Dec. 8, 2024

    I chose SGT Auto Transport because I found them online and they offered a military discount. The price they quoted seemed like a decent deal to me. The transport service was satisfactory and the driver was great. He did what he was supposed to do. He arrived when he said he would and delivered my car as expected.

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    Response from SGT Auto Transport

    We’re pleased to hear you’re satisfied with our service! Thank you for trusting us with your vehicle transport.

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    Reviewed Dec. 8, 2024

    I discovered SGT Transport through some online research when I was preparing to have my car shipped for a vacation. The entire process of setting up the transport was straightforward and easy. The representative handled all my queries efficiently. I appreciated the option to message them before making arrangements over the phone, which helped streamline the setup process.

    I arranged the pick-up of my car just two days prior to the desired date, with the car being transported from Turlock, California to Fairfield, Connecticut. Although it was initially scheduled to take seven days, the trip ended up taking nine days due to an unexpected delay from a truck tire problem, causing the car to be stuck temporarily in Boston for repairs.

    Both the pickup and delivery of the vehicle went smoothly. Given the large size of the transport truck, I contacted the driver to arrange meeting them in a nearby Walmart parking area, making the pickup from my apartment complex simple. On the delivery end, everything went smoothly as they brought the car right to my suburban area.

    Interactions with the driver were quite pleasant. Despite some challenges with English, communication was smooth and efficient; it also reassured me that the same driver took care of the vehicle throughout the journey.

    The billing was like they indicated in the initial quote, and I didn't end up paying more than expected even after accounting for some personal belongings inside the car—and I found this fair considering the purpose and distance involved. Given all concerns were handled well and the service was trustworthy, I'd gladly use SGT's services again and recommend it to others needing vehicle transportation.

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    Response from SGT Auto Transport

    Thank you for sharing your experience! We’re glad we could assist you and hope to work with you again in the future.

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    Reviewed Dec. 8, 2024

    I recently used SGT Auto Transport for a shipment from North Carolina to Washington State, and found their service to be efficient and satisfactory. I discovered SGT on the internet, and the overall set-up, scheduling, and communication for the shipment was smooth. They were able to accommodate my required dates, making the entire process convenient. The costs seemed reasonable and communication was effective throughout. Overall, I was pleased and would rate my experience favorably.

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    Response from SGT Auto Transport

    Thank you for your feedback! We're pleased to hear that you were satisfied with our service. We look forward to assisting you again in the future!

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    Reviewed Dec. 8, 2024

    I recently used SGT Auto Transport for moving a newly purchased vehicle from Hood River, Oregon to Colorado. I discovered them through a quick web search. The scheduling process was smooth, and they were flexible in accommodating the dates I needed without requiring changes. Everything went off without a hitch. The transport took around two to three days.

    I was particularly impressed with the communication throughout the process. The driver, Dimitri, managed an excellent asset! Overall, my experience with SGT Auto Transport was very good, and I'm happy to recommend others considering their services.

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    Response from SGT Auto Transport

    We're glad to hear you had a good experience! Thank you for choosing our service. If you have any future needs or questions, feel free to reach out.

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    Reviewed Dec. 8, 2024

    I went online, and I found SGT. They were very cordial to me, and I put a call into them online. They came right out and scheduled me. I was restoring a car for a wedding and I wasn't quite done with it, so I postponed it again. SGT bore with me on my postponement and was there when I needed them again. I got the car to the wedding on time. We talked by email. We went back and forth. We got it all scheduled, and the pricing was right. The organizer scheduled that all up and stayed in contact with me until they picked the car up.

    The pick-up went easily. We had plenty of space here where they picked up. It was right here from my home. I have a big shop next to it. I live out in the country. I own land here and so, I had a nice big shop right here where I live with plenty of room. So, the driver just backed in here, and it was easy. He did really well, but he had a problem with English. He had a translator on his phone and he would use it for things that he couldn't understand. Overall, SGT is a good service. I would recommend it.

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    Response from SGT Auto Transport

    We're delighted to hear that you would recommend our service. Thank you for your positive feedback! We look forward to continuing to meet your needs.

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    Reviewed Dec. 8, 2024

    I recently used SGT Auto Transport to move my car from North Carolina to Indiana and the overall experience was quite smooth. Their customer service was good and the transport from pick-up to delivery took around 10 to 12 hours. While the driver couldn't deliver my truck directly to the requested address, he dropped it off just up the street. I wasn't in town at the time, so my cousin had to go get the car for me. And luckily, her son was home for them to both pick it up. But other than that, I didn't have any issues at all and I would recommend SGT Auto Transport based on this service.

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    Response from SGT Auto Transport

    We appreciate your feedback and look forward to serving you again in the future. Thank you for choosing our services!

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    Reviewed Dec. 8, 2024

    I chose SGT Auto Transport after reading numerous reviews online, and I was very satisfied with my decision. They offered a fair and competitive price for the transportation service. The drivers were professional and polite from pickup to delivery, ensuring there was nothing negative to report about the transport's quality.

    If anyone's seeking an auto transport service, I would recommend SGT Auto Transport. They did everything they said they were gonna do when they said they'd do it. I was pleased with them. I'll use them again.

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    Response from SGT Auto Transport

    Thank you for choosing our service! We look forward to serving you again in the future!

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    Reviewed Dec. 7, 2024

    I recently came across Sgt Auto while searching online for reputable auto transport services. Their positive reviews and competitive pricing set them apart from others. The quote they provided was cost-effective, slightly cheaper than several other highly rated companies, and they even offered a discount when paying with cash or a cashier's check on delivery.

    The delivery process was impressively efficient. Sgt Auto went out of their way to accommodate my situation. The vehicle was delivered on time and on Veteran's Day. When I couldn't access my bank, the delivery driver took me to a nearby store to obtain a cashier's check so I could still avail of the cash payment discount. Additionally, when they picked up my van from my parents’ house, the driver coordinated to meet at a more suitable location because the street was too narrow. My dad appreciated this consideration, and there was no extra charge for this effort.

    Overall, I had a fantastic experience with Sgt Auto. The outstanding customer service and the care they take in going the extra mile for customers make me highly recommend them. Their website also facilitated easy quote submission and was straightforward to navigate. Definitely a reliable choice for auto transport! Five stars across all aspects: customer service, pricing, and website usability.

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    Response from SGT Auto Transport

    Thank you for your feedback! We're pleased to hear that you were satisfied with our service. We look forward to assisting you again in the future!

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    Reviewed Dec. 7, 2024

    I recently used SGT Auto Transport to move my vehicle from Massachusetts to Florida. Honestly, their professional website and positive reviews won me over. The entire experience went well, from getting a quote that was accurate and even a bit lower than expected to the delivery itself. They communicated with me an hour ahead with a call or text, and the two gentlemen on the delivery team were really nice. My vehicle arrived just as I left it, which was a relief.

    SGT Auto's customer service was top-notch too. Although I generally like better prices and therefore rated that a bit lower, the overall service backed by their user-friendly website makes me confidently recommend them.

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    Response from SGT Auto Transport

    Thank you for your recommendation and positive review! We’re happy to hear that you were pleased with our service. We look forward to serving you again in the future.

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    Reviewed Dec. 7, 2024

    I had used SGT Auto Transport before through a platform called uShip, which is like an eBay for shipping, where you list your item and people bid to transport it. I originally found SGT there and decided to contact them directly for this vehicle transport from Rochester, New York to Rumson, New Jersey, a considerable distance. While there were other options, I chose SGT because I previously had a good experience with them, and this time was no different.

    The major positive for me was that they did exactly what they promised. They picked up the vehicle when they said they would and delivered it on time without any damage. Unlike previous experiences where my car ended up nicked or scratched during transport, my car was delivered in great condition. Additionally, my car was shipped alone rather than on a multi-car carrier, preventing any delays related to unloading other vehicles. Overall, I was delighted with how things were handled. The value and quality of service were exceptional, confirming this was the best choice for me.

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    Response from SGT Auto Transport

    Thank you for your feedback! We’re glad to hear everything went smoothly and look forward to assisting you again in the future.

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    Reviewed Dec. 7, 2024

    I initially hired another company, but my contact in California was no longer with them. So, I decided to work with SGT, and I'm glad I made the switch. From the start, customer service at SGT was exceptional and they surprised me with their efficiency when arranging the pickup.

    The price quote from SGT was lower than most other companies I considered, including my original choice, saving me a significant amount of money. On the day of delivery, the transporter arrived exactly as promised and kept everything smooth and prompt, truly exceeding my expectations.

    There's hardly anything I could think of for improvement with this service—they got everything covered well, perhaps except offering free service! I wholeheartedly rate them a five, without hesitation.

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    Response from SGT Auto Transport

    We're delighted to hear you had a positive experience with our service! Thank you for your kind words!

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    Reviewed Dec. 7, 2024

    I needed to move a car from Washington to Southern California, and after researching about half a dozen companies, I chose SGT primarily due to their perceived reliability and competitive pricing.

    The interaction with the representative who set up the transport was persistent and above average in terms of professionalism. The car was scheduled to take 4 to 5 days for the journey, but impressively arrived in just three days, starting from Mercer Island and reaching Indian Wells, California. During pick-up, a small truck that had enough space for my vehicle ensured the transportation. The driver checked my car thoroughly, took numerous photos from all angles, secured it properly, and then shut the truck door. He was friendly and professional, handling the logistics better than I personally could have.

    Upon arrival, I was pleasantly reassured as my vehicle was in exactly the same condition as it was when it left.

    Overall, I was perfectly happy with SGT Auto Transport as they found the right carrier and the whole process was smooth and reliable. I would rate the overall experience, including customer service and the transport service itself, a five. As for the pricing, it was satisfactory even without much for comparison, warranting a rating close to a 4 or 5. I definitely recommend SGT to friends and family.

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    Response from SGT Auto Transport

    We appreciate your kind words and recommendation! It’s great to hear that you were satisfied with our service. We look forward to assisting you again.

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    Reviewed Dec. 7, 2024

    I recently used SGT Auto Transport twice, shipping my vehicle first from Arkansas to Virginia, and then from Virginia to Ohio. A friend recommended them, and given the industry's reputation for scams, I trusted his advice. The customer service from SGT Auto was fantastic in both instances; they were responsive and clearly communicated what I should expect. I was also pleased with the drivers on each occasion.

    Overall, I'm satisfied with SGT Auto's performance, and I'll soon reach out again for another quote to ship my vehicle back from Ohio to Virginia. Although it's not usual for me to use car shipping services, my experience with SGT has been positive, earning them a five-star recommendation from me.

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    Response from SGT Auto Transport

    We’re pleased to hear you’re satisfied with our service! Thank you for trusting us with your vehicle transport.

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    Reviewed Dec. 7, 2024

    I looked at four transport companies but when you put your information on those websites, they send it to a whole bunch of people. So, I ended up getting quotes from dozens of companies. But I only trusted the ones that I actively searched. I liked the reviews for SGT and ended up going with them. I received an online quote over email and eventually got on the phone with one of the customer service representatives or sales reps. During the conversation over the phone, everything went well for the most part.

    Everything was great until we got to the payment options because they quickly glanced over the fact that if I made a cash payment, I would get a discount. They gave me a price for a cash payment instead of a credit card and when I mentioned that I wanted to do a credit card payment, they said it was gonna be more expensive. So, that was a little bit of a surprise at the end, because this might be the standard in this industry, but it's not for me. I don't do cash payments other than probably the lawn mowing guy or these types of workers. And with the $2,000 service that they were charging me, I wasn't expecting to do any cash payment. So, that sounded a little bit fishy. I was about to cancel the whole contract but we were able to navigate through it. I decided to pay a little bit more and ultimately, I ended up paying cash. But it was the back and forth around that topic that wasn't made clear from the get-go.

    For a trustworthy, reputable company, it’s odd that SGT would still manage their business with these practices. I understand why they do it. Ultimately, they have to pay the driver but we're in the 21st century and cash payment is not acceptable for this type of transaction anymore. You're moving across states and you're stressed with the whole move process. You're shipping your cars so you're not traveling in your comfort zone and you still have to stress about landing in the airport, picking up cash or traveling with that much cash and then paying the driver whenever they deliver the car. So, that's the only piece that I was disappointed with in the big scheme of things. It didn't seem like a good practice. The driver was super helpful, accommodating and did a good job. So, that part was one of the best parts of the whole process. And the car’s condition was perfect. It was just as I expected.

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    Response from SGT Auto Transport

    Thank you for sharing your detailed feedback. We're glad to hear that you trusted our reviews and ultimately chose us for your auto transport needs. We’re also pleased that your car was delivered in perfect condition, and you had a great experience with the driver’s professionalism and service.

    We sincerely apologize for any confusion regarding the payment process. This feedback is invaluable, and we’ll work to improve our communication to ensure such details are better explained during the initial stages of booking.

    The option for cash payment is an industry standard to keep costs competitive, but we completely understand your concerns about the inconvenience it caused, especially during an already stressful time. Your thoughts on this are noted, and we’ll explore ways to make this part of the process more seamless.

    Thank you again for choosing SGT Auto Transport, and we hope to have the opportunity to provide you with an even better experience in the future. If there’s anything else we can assist you with, please don’t hesitate to reach out.

    Best regards,

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    Punctuality & Speed

    Reviewed Dec. 6, 2024

    I used SGT Auto Transport when I was moving and chose them after doing a quick search on Google. The transport organizer was less than satisfactory. They seemed unorganized, especially because the guy wasn't sure of the directions. I had to meet the transporter about half a mile from my house because big trucks couldn't come through the residential lane. My vehicle arrived in okay condition.

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    Response from SGT Auto Transport

    We appreciate your feedback and look forward to serving you again in the future. Thank you for choosing our services!

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    Customer ServicePriceStaffRates

    Reviewed Nov. 27, 2024

    I decided to use SGT Auto Transport because they had the best reviews on the Better Business Bureau and Forbes. Before making my decision, I compared at least ten different quotes.

    The customer service representative who coordinated my transportation was very nice. The driver who picked up and delivered my vehicle was very professional and knew what he was doing, which alleviated any concerns I might have had. I was kept informed throughout the delivery process.

    In terms of the pricing, I felt that it was fair compared to the quality of service they provided. There were no particular highlights or areas for improvement that I could think of, as my experience with SGT was quite satisfactory. Furthermore, I'd definitely recommend SGT Auto Transport to others based on my positive experience.

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    Response from SGT Auto Transport

    Dear Elizabeth, thank you for your thoughtful feedback and recommendation. We're glad to hear you found our service satisfactory and felt well-informed throughout the process. Your support means a lot to us, and we look forward to assisting you again in the future.

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    PriceRates

    Reviewed Nov. 26, 2024

    SGT Auto Transport provided me with a good experience. I've used their service before, and I needed to transport a car from back east. Setting up the transport went smoothly and much quicker than the previous time. However, I was slightly disappointed with the pricing because it kept increasing. Although I wasn't present at the pick-up, the vehicle's condition on arrival was satisfactory.

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    Response from SGT Auto Transport

    Dear Lawry, we appreciate your review and are pleased that the transport went smoothly. We’re glad the overall experience met your expectations, and we hope to work with you again.

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    Customer ServicePriceStaffBillingRates

    Reviewed Nov. 26, 2024

    I used SGT Auto Transport for a vehicle transport from Green Bay to Detroit, and it just took two days. Setting up the transport was pretty straightforward. The driver was great with communication; he called me when he was near and coordinated a meeting place seamlessly.

    Overall, my experience was mostly positive; they did a solid job for a reasonable price. My only reservation was a lack of clarity regarding the split in payment between SGT Auto and the driver. It would have been helpful to clearly distinguish that the initial fee was for the service broker and the second actually went to the driver. It's alright, though—it was sorted out eventually. I'd recommend SGT.

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    Response from SGT Auto Transport

    Dear Joshua, thank you for sharing your experience. We’re happy to know the process was straightforward and that the driver communicated well. We appreciate your feedback about the payment structure and will work to improve clarity in this area.

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    Punctuality & SpeedStaff

    Reviewed Nov. 26, 2024

    SGT was pretty quick with booking the transport. So, it was quite excellent in that category. They're a company that has people on lists and they came up with somebody pretty quick, which was great. The driver was very friendly and the pick up was well done. I met him up the street, because bringing a 10-car carrier in here is a little bit tight. He was very careful getting the car unloaded. So, things were great. The vehicle arrived in very good condition. I've had a couple of cars delivered before and they took a little time. But this one was very quick. The service was very good. But they should have said upfront that they had this extra fee if I wanted to put the car up on top versus on the bottom. That was a later thing that they said.

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    Response from SGT Auto Transport

    Dear Robert, we’re glad to hear that you had a quick and smooth transport experience and that your vehicle arrived in great condition. We appreciate your feedback about the additional fee and will strive to communicate such details more clearly in the future.

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    Punctuality & SpeedRefunds & PayoutsStaffTransparency

    Reviewed Nov. 26, 2024

    I used Sgt Auto Transport twice to move cars between my location and Portland. I chose Sgt based on their transparent reviews and was satisfied with the decision. Each interaction I had with their representatives was good. I scheduled two shipments, and both were straightforward.

    The pickup experience was different for each one. For the first shipment coming from Portland, the pickup and delivery exceeded my expectations. The driver used a smaller three-car trailer, and he was able to deliver it directly to my house. It was quick and efficient.

    However, sending a car back to Portland wasn't as seamless. This time, things didn't happen as quickly, and the driver was hesitant to navigate my neighborhood with the larger truck. Eventually, he reached close to my house, which required me to be flexible. From reviews, I knew things could vary—if you’re in for expedited service and don't pay for it, be prepared for some delays.

    Overall, my experience worked out fine both ways.

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    Response from SGT Auto Transport

    Thank you for sharing your experience with us! We're glad to hear that both shipments worked out well, and we appreciate your understanding of the occasional variations in service. Your feedback is valuable, and we will continue to strive for consistent and reliable service. Thank you for choosing SGT Auto Transport!

    Customer ServicePricePunctuality & SpeedStaffRates

    Reviewed Nov. 26, 2024

    Had booked SGT to transport my truck from Texas to Virginia. On the outbound route the driver tried to pickup early and when we said no went radio silent. I had to call on the pickup day to secure another carrier. The return was a disaster that resulted in me finally cancelling and moving to another company. First, they called me as said they needed another 100 to secure a driver. I needed the truck by Monday the latest so after arguing for a while, agreed with a Wednesday pickup. They missed Wednesday and guaranteed Thursday. They missed Thursday and guaranteed Friday. They missed Friday and we were told the carrier's truck had a transmission problem (what no pre-planning to find another carrier). They committed Monday and after I called they said in three hours.

    Tuesday they canceled as the carrier truck was still in the shop. I had to get to Colorado and requested they ship there for the same amount. They said no and wanted 100 more. No customer service, no "hey we are wrong and can help out", nothing. They claimed their offer of 1150 was the best they could do as they were already compensating. I went and requested a new quote for fun and was offer 1168. 18 was all they were willing to do. Canceled and moved to a competitor who picked up within 24h. Do not use SGT. They will nickel and dime you and have zero interest in a customer mindset. If anything goes wrong you are on your own.

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    Response from SGT Auto Transport

    Dear James,

    We sincerely apologize for the challenges you experienced with your recent transport. Your feedback is extremely valuable to us and has already been forwarded to our Quality Assurance team for a thorough audit and investigation. We deeply regret the frustration caused by the delays and communication issues.

    While we strive to provide reliable service, we must clarify that all dates and times are estimated, as outlined in the terms and conditions of your contract. Despite this, we understand the significant impact that multiple delays can have, especially when you’re working within tight timelines.

    Please be assured that we take these matters seriously. The issues with the carrier will be further investigated, and we will address them directly to help prevent similar occurrences in the future. We appreciate your patience and understanding, and we are truly sorry the process did not meet your expectations.

    Thank you again for your feedback, and we wish you the best in your future endeavors.

    Verified purchase
    Customer ServiceSales & MarketingPriceStaffRates

    Reviewed Nov. 26, 2024

    I recently used SGT Auto Transport based on a friend’s recommendation, although I did review other companies before making the decision. Setup was easy and the reps were friendly. While I wasn't present for the pickup of my vehicle, my friend, who had initially recommended SGT Auto Transport, managed everything on my behalf making it very convenient.

    For delivery, the company coordinated efficiently, ensuring my vehicle was ready at a neighborhood convenience store when I arrived - there were no issues at all. The quoted price was highly reasonable, and it remained unchanged at the end of the service.

    Overall, I’d confidently rate every aspect of the experience with SGT Auto Transport with the highest marks for their customer service, competitive pricing, and the ease of the sales and marketing process.

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    SGT Auto Transport
    Response from SGT Auto Transport

    Thank you for your wonderful feedback! We’re thrilled to hear you had a seamless experience and that our team could meet your expectations. Your satisfaction with our service, pricing, and coordination means a lot to us. We look forward to assisting you again in the future!

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    Customer ServicePunctuality & SpeedStaffRates

    Reviewed Nov. 26, 2024

    I used SGT Transport while moving from New Jersey to Florida. I found them through a Google search based on their good feedback. The entire process, from scheduling to delivery, took less than a week.

    For pickup, the transport could accommodate eight cars and was smooth as the truck could conveniently park down the street without obstructions. Although delivery was a "blind drop-off," my vehicle was returned in perfect condition.

    I would definitely recommend their service and rate them highly for their customer service and the overall experience. The driver was commendable, ensuring everything was arranged perfectly at the drop-off. SGT exceeded my expectations.

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    Response from SGT Auto Transport

    Thank you for sharing your experience! We’re delighted to know we exceeded your expectations and that everything went smoothly from scheduling to delivery. Your recommendation and satisfaction with our service mean a lot to us. We look forward to assisting you again in the future!

    PricePunctuality & SpeedStaffBillingRatesTimeliness

    Reviewed Nov. 22, 2024

    Where to start... Not in a million years would I have imagined having a vehicle transported from out of state (Texas to Arizona) going so smooth & seamless, be so affordable, or that everyone I interacted with at SGT would be so accommodating, prompt, straightforward & personable. After 21 years & 190,000 miles, the car I bought new with 5 miles on it & had been with me through every high, low & in-between moment of my adulthood, took me on our final ride together last month. Three weeks later, I found a beauty & knew she was the one. However, she was 2 states away.

    After reading numerous reviews & comparing 15+ auto transport companies, I spoke with Neil at SGT. The price went $610 on credit card to $498 part credit card & part cash to $475 after price matching a competitor quote. He had my vehicle on a truck at 4pm the next day, Saturday, & it was delivered via 3 truck transport to my front door & off their truck the next day, Sunday, at 11:30am. Erdem, driver, let me know at 9:45 Sunday morning that he would have it to me around 11 am. He & the other transporter, Oleg, were absolutely delightful, so friendly & personable. To say they were cherry on top of this entire experience would be an understatement. If anyone is unsure as to whether SGT is the transport company for them, I am sooo very pleased with my decision to have them transport my next big adventure into my life. I will recommend them 100 times over! Thank you SGT for going above & beyond!!!

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    Response from SGT Auto Transport

    Thank you so much for your heartfelt review! We're thrilled to hear that the entire process, from booking to delivery, went smoothly and exceeded your expectations. It was a pleasure to assist with such an important delivery, and we're glad to know that Neil, Erdem, and Oleg were able to make your experience even better. We truly appreciate your recommendation and look forward to serving you again in the future!

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    Customer ServicePriceStaff

    Reviewed Nov. 20, 2024

    I recently used SGT Auto Transport for shipping a vehicle to a family member, and my experience was great. Both the driver and customer service were friendly and very helpful. The quote provided by SGT was very fair. During the delivery, the driver called to let me know he couldn't get past the gate in our housing area, so I picked up the car at the entrance. The communication with the driver was easy throughout the process. Overall, everything was smooth and the only improvement I could think of would be if it had been free! I'm satisfied with the service and would recommend it to others.

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    Response from SGT Auto Transport

    Thank you for sharing your positive experience with SGT Auto Transport! We're thrilled to hear that everything went smoothly and that both our driver and customer service team were friendly and helpful. We appreciate your understanding about the delivery logistics and are glad to know communication was clear throughout the process.

    Thank you for your recommendation—your feedback means a lot to us.

    Verified purchase
    Customer ServicePricePunctuality & SpeedStaffRates

    Reviewed Nov. 19, 2024

    I needed a transport service because I purchased a vehicle online from another state. After shopping around with 2 or 3 companies, I chose SGT Auto Transport because their price was competitive and their response was prudent.

    Setting up the transport with the organizer was a positive experience, featuring good communication and prompt responses when needed. Originally, the vehicle was to be picked up from Idaho, though I can't recall the exact town, and delivered to Fort Mead, Florida, scheduled to take about 10 days.

    For the delivery, the driver contacted me with an ETA. Since we live in the country off a main road, I went to meet him where he had already unloaded the vehicle and was waiting. Interacting with the driver was fine, though it felt a bit uncomfortable handing over cash, which wasn't clearly explained during booking. It seems SGT took their cut from the deposit, leaving me to pay the driver in cash.

    The vehicle arrived a bit dirty, but otherwise fine. Overall, for customer service, price, the online tool, and the overall service, I would rate each aspect a 4 out of 5.

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    Response from SGT Auto Transport

    Thank you so much for sharing your experience with us! We're glad to hear that you chose SGT Auto Transport after comparing options and that our competitive pricing and prompt communication stood out to you. It's great to know the setup process went smoothly and that our team was responsive to your needs.

    We apologize if the payment process wasn’t as clear as it should have been during booking. Typically, the cash payment to the driver is outlined in our agreement, but we'll certainly take your feedback to ensure this is communicated more clearly in the future.

    It's also good to hear the vehicle arrived safely, even if it was a bit dusty from the journey—long-distance transports can occasionally pick up some road dirt, especially through rural areas.

    We value your input and are always striving to improve. We hope you enjoy your new vehicle and look forward to assisting you again if the need arises!

    Best regards,

    Verified purchase
    StaffRates

    Reviewed Nov. 19, 2024

    I decided to use SGT Auto Transport after comparing several companies, as they offered good service and had positive reviews. They promised a delivery window of 5 to 8 days and managed to deliver my car within 5 days, which was impressive.

    However, instead of picking up the car from my house, the driver asked me to meet at a location about 2 miles away. While loading the car, there was a slight scratch on the front, likely due to the steep ramp and the fact that my car is a sedan. Even though there was a minor issue, I understand such things can happen during transport. Overall, I would rate my experience with SGT Auto Transport as a 4 out of 5.

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    Response from SGT Auto Transport

    Thank you for your feedback! We’re glad to hear you were impressed with our timely delivery. We apologize for any inconvenience with the pick-up location and the minor scratch. Your understanding is greatly appreciated, and we'll use your input to continue improving our services. Thank you for choosing SGT Auto Transport!

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    PriceStaffRatesTransparency

    Reviewed Nov. 19, 2024

    I used SGT Auto Transport to move my car from Charlotte, North Carolina to Dallas, Texas due to a relocation. My experience with them was quite positive. They offered both open and closed transport options, which was great, and their pricing was competitive.

    The delivery process was smooth. The driver contacted me in advance to inform me when he was close by, allowing us to meet conveniently. Even when there was a slight issue with trailer access, he went above and beyond by parking further away and personally driving my car to the trailer. This level of service was much appreciated.

    Throughout the transport, the driver kept in touch, updating me on when the pickup occurred and his proximity to the delivery location. Overall, it was a pleasant experience with no complaints. I would certainly recommend SGT Auto Transport to friends and family.

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    Response from SGT Auto Transport

    Thank you so much for sharing your positive experience! We're thrilled to hear that our service met your expectations and that the driver went the extra mile to ensure a smooth delivery. It's great to know that the communication throughout the transport process was helpful and reassuring. We appreciate your recommendation and look forward to assisting you or your friends and family in the future!

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    Customer ServicePricePunctuality & SpeedStaffTransparencyCommunication

    Reviewed Nov. 17, 2024

    I recently used SGT Auto for vehicle transport, and the experience was excellent. I've used them before, and again, everything went smoothly. Scheduling was straightforward, and they were very punctual, arriving even a bit earlier than expected. My transport distance was around 2000 miles, and the process was seamless. Communication was great throughout; they kept me updated on my vehicle's whereabouts. The quote provided was reasonable, and it remained unchanged by the end of the service. I'm very satisfied and would certainly use SGT Auto again for future transportation needs.

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    Response from SGT Auto Transport

    Thank you for your kind words! We're thrilled to hear that your experience with us was excellent once again. It’s great to know that the scheduling was straightforward and that our punctuality and communication met your expectations. We’re also glad the process went smoothly over such a long distance and that the quote remained consistent. Your satisfaction is our priority, and we look forward to assisting you with any future transportation needs!

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    Customer ServicePricePunctuality & SpeedStaff

    Reviewed Nov. 16, 2024

    I decided to use SGT Auto Transport because I needed to ship my car, and they were the first option I found. The scheduling process was straightforward; I called them, provided a window for pickup, and they showed up sometime during that period to collect my car.

    My car was shipped from California to Maryland, coast to coast. It took about a week for the delivery. Communication throughout the process was good; they were responsive to my phone calls.

    Overall, the process was fair. The cost was a bit higher compared to a few years ago when I last shipped a car, but I got no real complaints. It was easy, and they did what they promised.

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    Response from SGT Auto Transport

    Thank you for sharing your experience! We're glad to hear that the scheduling process was straightforward and that communication met your expectations. Coast-to-coast shipments can be quite an undertaking, so we’re happy we could deliver as promised. We appreciate your trust in us, and if you ever need to ship a vehicle again, we’re here to help!

    Customer ServiceSales & MarketingRefunds & PayoutsMaintenanceStaffTransparencyTimeliness

    Reviewed Nov. 14, 2024

    WORST EXPERIENCE I'VE EVER HAD. First of all, it took NINETEEN (yes 19) whole days for me to receive my car. I was calling about 10 times a day to receive updates on where my vehicle was & when the eta for delivery was & the SGT workers barely had any information to give me. They claimed the driver & their company weren’t communicating with them so they couldn’t provide me any updates. The truck driving my car broke down on the way from Vegas to New Mexico & my car was stuck there for 15 days. Instead of calling a different truck company to come pick up my car & deliver it the rest of the way to Dallas, they let it sit at the auto shop for those 2 weeks while constantly reassuring me that the truck would be up & moving soon.

    My roommate used this same company & when her truck broke down (seems to be a common occurrence) they sent a new truck out within the next day or two to finish her delivery. I kept asking them why they weren’t doing that with my vehicle & they said because the part to fix the truck was coming in soon. That part took 15 days to come in. They didn’t give me any discount either- they said the most they can do is refund me the $150 deposit & give me a $50 gift card to random restaurants. They also told me it’s impossible to get in touch with the actual owner of the company & the most I can do is speak to a supervisor who can’t actually do anything except send me a gift card. None of the workers ever knew what was going on with my order & some of them were very rude to me. The supervisor Ryan for example was very sassy & rude to me & told me he can’t give me his last name (I’m sure he knew he’d be in this review).

    Overall horrible experience & horrible customer service. I had to call them anytime I wanted an update & even then they wouldn’t have one to give to me. I would give them 0 stars if I could. I also got my car returned to me with 4 deflated tires & the interior has mud all over it. When I called to complain about it, Ryan was very rude to me & was not concerned at all.

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    Response from SGT Auto Transport

    Dear Chastane,

    We are truly sorry to hear about your recent experience. We understand how frustrating the situation must have been, and we sincerely apologize for any inconvenience caused. Although delivery dates are estimated and not guaranteed, we recognize the negative impact that delays can have on our customers, and it’s clear that this experience did not meet your expectations—or our own standards.

    Due to the extended delay, our company made the decision to refund your deposit and offer a gift card as a gesture of goodwill. Although our terms and conditions specify that estimated delivery times are not guaranteed, and compensation in these cases is not a contractual obligation, we wanted to provide some relief for the delay you experienced. Our priority was to complete the delivery as efficiently as possible, even if that meant working at zero profit to ensure your vehicle reached you.

    Our team worked tirelessly to resolve the issue when the initial carrier’s truck broke down, doing everything we could to make sure the shipment was eventually completed. We genuinely regret that communication about the progress was not up to standard. Your feedback regarding interactions with our team, particularly the communication with the supervisor, is being taken very seriously. We will forward your comments to our Quality Assurance Manager, who will carefully review the recorded calls to ensure proper protocols were followed and address any concerns that may arise from those audits.

    Our supervisors and customer service representatives are trained to handle every situation with the utmost professionalism, and we are committed to continuous improvement. Your experience highlights areas where we can do better, and we will take this as an opportunity to learn and enhance our service.

    Again, we apologize for any distress this situation caused. Your feedback is invaluable to us, and we hope that, despite this experience, you might consider giving us another opportunity to provide the level of service that you—and all our customers—deserve.

    Sincerely,

    Verified purchase
    Customer ServiceStaffTransparency

    Reviewed Nov. 13, 2024

    I used SGT Auto Transport for a move from Vegas to Texas based on a friend's recommendation and had an excellent experience. Setting up the transport over the phone was straightforward and easy. The transport took approximately five days, with pickup from our location and delivery to sugar land.

    Our community is gated and quite congested, so I was concerned about the truck's ability to enter. However, the driver managed it skillfully, arriving right at my doorstep even though I was ready to meet him at the gate. Throughout the transport, the driver kept in constant communication via text, updating us on his location and timing. SGT emailed me as well.

    I would highly recommend SGT Auto Transport.

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    Response from SGT Auto Transport

    We're delighted to hear that you would recommend our service. Thank you for your positive feedback! We look forward to continuing to meet your needs.

    Sales & MarketingPriceHonesty & Transparency

    Reviewed Nov. 12, 2024

    After specifically asking the salesman if I could cancel the job without a service fee he said 100% yes I could cancel with no fees. Turns out he lied and they charged me even though I did not use the service. Complete scam company. I should have known when they said for another 400$ we can find a carrier "sooner". DO NOT USE.

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    Response from SGT Auto Transport

    We appreciate any honest feedback, we offer the same. As any business, we put in a lot of time, money and effort into serving our customers in order to achieve overall success for them as well as us as a business. No one is forced to use our services, but utilizing our resources and choosing not to pay for the costs associated, is unreasonable and unethical.

    SGT was hired to utilize our auto hauling industry expertise and proprietary vetted motor carrier network to set up transport with a licensed and insured motor carrier.

    Unlike most brokers, we stand by our commitment to providing you the best service possible by executing contract agreements that bind our commitment to our customers. This is to help our customers not hurt them. We take that commitment seriously and expect that from our customers as well.

    What the general public and most first time shippers do not understand is a tremendous amount of resourcing goes into the set up transports and the vetting of our motor carrier network to ensure proper carrier government and insurance credentials. The moment the service contract is signed by our customer, there are no delays in taking action to resource that transport.

    We therefore maintain a strict cancellation policy and we go to great lengths to be transparent by communicating this in many ways; verbally, on our website, linked in customer emails, and within the signed customer contract. Unfortunately, the customer breached our mutual written contract, used our resources, then canceled, making a cancellation fee applicable.

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    Customer ServicePricePunctuality & SpeedStaff

    Reviewed Nov. 6, 2024

    I recently used SGT Auto Transport to move my vehicles from Washington to Arizona. I initially received a quote online and they called me to follow up. I was pleasantly surprised by the fairness of their quote. The service was very dependable and fast. They picked up my vehicles on a Wednesday morning and delivered them by early Saturday. Communication with the drivers was good; one spoke English and was very pleasant, while the other did not, but both were professional. Overall, I found the cost to be fair relative to the quality of service provided. I would highly recommend SGT Auto Transport based on my experience.

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    Response from SGT Auto Transport

    Thank you for sharing your experience! We’re delighted to hear that SGT Auto Transport provided a dependable and efficient service for your move from Washington to Arizona. It’s wonderful that our team met your expectations, from the timely pickup and delivery to the professionalism of the drivers. We’re especially glad the communication worked smoothly and that the service matched your expectations for value and quality. We truly appreciate your recommendation and look forward to assisting you again in the future!

    Verified purchase
    Customer ServicePriceStaffRatesTransparency

    Reviewed Nov. 6, 2024

    I recently used SGT Auto Transport to ship a car for my daughter who was moving back home. The distance was about 1500 miles. Overall, my experience with them was very positive. The customer service representative was knowledgeable and helpful, which made the process smooth. The quote provided by SGT was the most competitive, and there were no surprises with the final price. Arranging the delivery was straightforward. While my daughter was the one to collect the car, she mentioned that the driver was accommodating and actually brought the car directly to our house, which was a pleasant surprise. This was different from past experiences where drivers preferred to meet at a common location.

    Communication during the transport was consistent, with updates provided two days, ten hours, and two hours before the delivery. That was reassuring and allowed us to plan accordingly. In terms of cost, considering the quality of service, I found it to be reasonable. The only improvement I could imagine would be if it were free! Overall, it was a great experience, and I would definitely use SGT Auto Transport again.

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    Response from SGT Auto Transport

    Thank you for your positive feedback! We're thrilled to hear that your experience with SGT Auto Transport was so smooth and that we could meet your expectations. We take pride in providing competitive pricing and excellent customer service, and we're glad to know the communication and delivery process worked well for you. We also appreciate the feedback about the driver's accommodations, as we always aim to make the process as convenient as possible. Thank you for choosing us, and we look forward to assisting you with any future transport needs!

    Verified purchase
    Customer ServiceTechPricePunctuality & SpeedStaffRates

    Reviewed Nov. 6, 2024

    I recently used SGT to transport my daughter's vehicle for some work and chose them because they offered the lowest price. However, after I accepted the contract online, they increased the price by $88. They called to say they had a driver ready at the higher price, which felt like a tactic since I was on a tight schedule and couldn't easily switch providers. Despite this, I'm quite satisfied with the service because the car was picked up from San Antonio, Texas, and delivered to Omaha, Nebraska, in just a day. They communicated well, with the driver texting me an hour before arrival, and the vehicle arrived in the same condition it was picked up. I appreciate that they took pictures to document any existing damage.

    Overall, I'd rate my experience a four due to the unexpected price increase. Despite the price change, they were still cheaper than other options, so I can give them a five on price. But, the last-minute price hike left a bit of a sore spot for me. The speed of delivery was impressive; other companies I've used have taken considerably longer, sometimes up to a week.

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    SGT Auto Transport
    Response from SGT Auto Transport

    Thank you for sharing your experience. We’re glad to hear that, despite the initial price adjustment, you were satisfied with the fast delivery and overall service. We understand that unexpected price changes can be frustrating, especially when you’re on a tight schedule, and we apologize for any inconvenience this caused. Our team works to provide timely updates on any changes and aims to ensure a smooth and reliable process from start to finish. We're pleased that the vehicle arrived promptly and in excellent condition and that the driver’s communication met your expectations.

    Your feedback is essential to us, and we’ll continue to improve transparency and consistency in our pricing and scheduling. Thank you again for choosing SGT, and we hope to assist you with any future transport needs.

    Verified purchase
    Sales & MarketingPunctuality & SpeedStaffFollow-Through

    Reviewed Nov. 6, 2024

    I chose SGT Auto Transport because they were the easiest and quickest option available. The sales representative was very kind and informative, which impressed me a lot. The delivery of my vehicle met my expectations and was completed pretty quickly. The drivers were nice and they both picked up and delivered the vehicle on time, as promised. Everything went smoothly and I had no issues with the service. Overall, I was very satisfied with the experience.

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    SGT Auto Transport
    Response from SGT Auto Transport

    Thank you for sharing your experience! We’re delighted to hear that the process was smooth, efficient, and met your expectations from start to finish. It's great to know that our team, from the sales representatives to the drivers, provided timely, professional, and friendly service. Your satisfaction with both the prompt delivery and the ease of communication is exactly what we strive for. We appreciate your trust in SGT Auto Transport and look forward to assisting you again in the future!

    Verified purchase
    PricePunctuality & SpeedRates

    Reviewed Nov. 6, 2024

    I used SGT Auto Transport because I needed my car transported and I didn't want to drive at that time. I found them through a Google search. The transport was between Dallas and Atlanta, and it was scheduled to take two to three days. When they picked up the vehicle, there were no problems. The final pricing was accurate compared to the quote I received.

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    SGT Auto Transport
    Response from SGT Auto Transport

    Thank you for sharing your experience! We’re glad to hear that the transport went smoothly and that we met the pricing expectations. We always strive to ensure our customers’ cars are delivered as efficiently as possible and we're happy to hear that the service between Dallas and Atlanta met your needs.

    Verified purchase
    Sales & MarketingStaffTimeliness

    Reviewed Nov. 6, 2024

    I chose to go with SGT Auto Transport because they provided detailed information about what could be transported inside the vehicle, which was helpful. The sales representative was very informative and friendly, answering all my questions. The driver who picked up and delivered my vehicle met my expectations and everything was satisfactory. I was pleased with the enclosed transport option, and the car arrived the next day by 8 o'clock, which was important as my son needed to receive it in Georgia.

    What really impressed me was their ability to accommodate my situation. They arranged for the pick-up earlier than expected, which was very helpful since my husband had surgery the day before. They managed to do everything smoothly, and my son received the car earlier than anticipated.

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    SGT Auto Transport
    Response from SGT Auto Transport

    We appreciate your kind words about our team! It’s great to know that the detailed information about transporting items inside your vehicle and the flexibility with the pick-up time were helpful. We always try to accommodate our customers’ unique situations, so it’s wonderful to hear that your son received the car earlier than expected. Thank you for choosing SGT Auto Transport!

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    Customer ServiceSales & MarketingPriceStaffRates

    Reviewed Nov. 6, 2024

    I recently used SGT Auto Transporters to ship my newly purchased car from Ohio to Texas. I found their pricing to be the most competitive during my search on Google, which is why I chose them. The initial interaction with their sales team was positive, and although I don't recall all the details, I do remember it being a favorable experience.

    Regarding the cost, it ended up being quite a bit less than what I was initially quoted and everything during the transport process went smoothly. The car arrived half an hour earlier than expected, which was great. However, about five hours after receiving the car, a hose underneath it burst, spilling coolant all over my driveway. Although I couldn't definitively say it was their fault, and the mechanic mentioned it was possible it happened in transit, I opted not to raise the issue with them. I assumed it would lead to defensive responses and I just wanted to avoid potential arguments.

    Apart from that issue, which I couldn't conclusively link to their service, everything else was seamless. But they didn’t provide any guidance upfront about claiming damages if issues arose during transport, but since I had no hard proof, I let it go. Also, while their service was efficient, I found communication a bit challenging because I struggled to understand the staff's English, which frustrated me.

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    Response from SGT Auto Transport

    Thank you for sharing your experience with SGT Auto Transport. We're pleased to hear that our pricing and initial customer service met your expectations, and we're glad the transport process went smoothly, with your car arriving earlier than expected.

    We apologize for the inconvenience you encountered with the hose issue. While we understand your hesitation in raising the matter, we always encourage our customers to contact us regarding any potential damage, even if the cause isn’t immediately clear, so we can assist you appropriately. We also regret the communication difficulties you experienced, as we strive to make our staff easily understandable and helpful.

    We truly appreciate your feedback and will use it to continue improving our processes and communication. Should you need assistance in the future, we’d be happy to support you!

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    Customer ServiceSales & MarketingPricePunctuality & SpeedStaffTransparency

    Reviewed Nov. 6, 2024

    I chose SGT Auto Transport because they offer a military discount, which was important to me. The entire process was smooth and quick, and I would definitely use them again in the future. My interactions with the customer service representatives were good overall, although the communication could have been better. We were given a pickup time, but the transporter didn't show up as scheduled. We had to call to find out what was happening, only to find out he was delayed at a prior location. It would have been nice if they had communicated this delay proactively.

    The transport was from Arizona to North Carolina and took about three days, with pickup on Wednesday and delivery on Saturday. The driver contacted my husband when he couldn't reach my daughter to receive the car, which was appreciated, but he didn't give us updates along the route. The final cost was exactly as quoted, which was great. There would have been an issue if it hadn't been the same.

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    Response from SGT Auto Transport

    Thank you for choosing SGT Auto Transport and for sharing your feedback. We’re pleased the military discount and overall process were beneficial to you, though we apologize for the communication gap regarding the pickup delay. We agree that proactive updates are key, and we’ll work on improving this area based on your feedback. We’re glad the transport was smooth, delivered on schedule, and at the quoted price. We appreciate your trust and look forward to the opportunity to serve you again!

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    Sales & MarketingPricePunctuality & SpeedStaffRates

    Reviewed Nov. 6, 2024

    I recently had my car transported with SGT Auto Transport. I chose them because they offered the most competitive price among the quotes I received. The sales representative was impressive, giving me confidence that my car would be picked up and delivered on time. While there was some initial confusion during the pickup due to coordinating multiple parties, we got it squared away. The delivery was smooth and punctual, with no issues.

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    SGT Auto Transport
    Response from SGT Auto Transport

    Thank you for trusting SGT Auto Transport with your car transport needs. We’re delighted that our competitive pricing and professional service met your expectations. We apologize for any initial confusion during the pickup but are pleased the process moved forward smoothly, with punctual delivery. Your feedback means a lot to us, and we look forward to assisting you again in the future!

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    Customer ServicePricePunctuality & SpeedStaffRates

    Reviewed Nov. 6, 2024

    I recently used SGT Auto Transport after conducting my own research. I chose them primarily because of their competitive pricing and the quick turnaround time they offered. The entire process, from scheduling to the pick-up and delivery, was very smooth, efficient, and fast. My vehicle was transported from Louisiana to California in about two days, which was impressive. Communication with the driver was excellent throughout the process. If I were to rate my experience, I would definitely give it a high rating.

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    Response from SGT Auto Transport

    Thank you for choosing SGT Auto Transport! We’re thrilled to hear that the process went smoothly, from scheduling to fast delivery. Ensuring great communication with the driver is a priority for us, and we’re glad this helped make your experience positive. We look forward to serving you again in the future!

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    Customer ServicePriceStaffRates

    Reviewed Nov. 6, 2024

    I chose SGT Auto Transport because they were more price competitive compared to other companies I considered, and they did a very good job with my auto transport needs. This was for a relocation from Boston to Florida, and the logistics were handled well. I needed the delivery to coincide with my house closing and they were accommodating enough to provide a one-day window for delivery, which was something other companies didn't offer.

    The communication, especially with the driver, was excellent. He contacted me directly and kept me informed, which I appreciated. Overall, I'd rate my experience with SGT Auto Transport very positively and I would recommend their services.

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    SGT Auto Transport
    Response from SGT Auto Transport

    We appreciate you trusting us with your relocation! We’re glad to know our team accommodated your timeline needs and kept communication clear, especially during a busy move. Thank you for your positive recommendation—knowing we could meet your expectations means a lot to us.

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    Customer ServicePricePunctuality & SpeedStaffRatesTransparencyCommunication

    Reviewed Nov. 6, 2024

    I recently used SGT Auto Transport for my rental car business, as I purchase all my vehicles out of state. I compared at least five different auto transport companies before choosing SGT because of their pricing and my past experiences with them. The online process was smooth and straightforward, allowing me to input vehicle details and receive a quote quickly.

    However, the delivery experience on both occasions was less than satisfactory. The first time, the delivery driver arrived with a trailer not suited for car transportation and required wooden planks from my garage to unload the car. This lack of proper equipment was frustrating. Communication issues were prominent as well; I didn't receive updates after the driver picked up the car. On the second occasion, there was no communication about a delay due to mechanical issues with the driver's vehicle. I had to follow up multiple times to find out why the car didn't arrive as scheduled.

    Overall, while the pricing and online tools were manageable, communication and service delivery left room for improvement. I would rate SGT a 3 out of 5 for their services, reflecting the mixed experience I've had with them.

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    Response from SGT Auto Transport

    Dear Adria,

    Thank you for taking the time to share your detailed feedback about your recent experiences with SGT Auto Transport. We’re pleased to know that our competitive pricing and straightforward online booking process were positives in your journey with us, especially as you considered various options. Our goal is to offer seamless and transparent services, and it’s encouraging to hear these aspects met your expectations.

    However, we deeply regret the frustration caused by the delivery challenges, including the lack of appropriate equipment and communication delays on the part of the carriers. Your experiences highlight important areas where we can improve. Although delays and equipment issues can sometimes arise unexpectedly, effective communication throughout the process is essential, and we apologize for the inconvenience this caused.

    Please rest assured that we are forwarding your valuable insights to our quality assurance team for review, as part of our ongoing commitment to improving our service and partner relationships. Your feedback will help us ensure that future experiences are more consistent, reliable, and fully meet customer expectations.

    Thank you again for your candid review. We hope to have the opportunity to better serve you in the future.

    Best regards,

    Verified purchase
    PricePunctuality & SpeedStaffRatesTransparency

    Reviewed Nov. 6, 2024

    I recently had my 1953 Nash Ambassador transported from Missouri to Nevada using SGT Auto Transport, as recommended by the previous car owner. The process was straightforward but not without issues. I wasn't involved until the car was delivered, which took about two days. Upon arrival, I noticed the car was a bit dirty, likely due to outdoor exposure during transit.

    The primary concern arose at the time of delivery. I was initially quoted a certain price, but upon delivery, the cost was $180 higher with no clear explanation provided. The driver, who had difficulty communicating in English, insisted I had to pay the additional amount or the car would be taken back, leaving me no option but to pay.

    Despite attempts to get an explanation from the company, no one could justify the price hike. This lack of transparency was frustrating, as I had prepared the exact amount initially quoted. The car arrived, and while it was fine, the experience left me hesitant, rating the service around a four.

    The car is a cherished find, discovered online after years of searching and only agreed upon with my wife's approval due to its cost. While I'm happy with the purchase, the added complexities, including issues like title delivery, left room for improvement in the transport service.

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    SGT Auto Transport
    Response from SGT Auto Transport

    Thank you for your honest feedback. We're glad the delivery went well, but we apologize for the unexpected cost difference at the time of delivery and any communication challenges with the driver. We understand your frustrations and will address this with our team to ensure clearer expectations and consistency. Your satisfaction is important to us, and we appreciate your detailed insights.

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    Customer ServiceSales & MarketingPriceStaffRates

    Reviewed Nov. 6, 2024

    I needed to transport a vehicle across the country and was unsure how it all worked. I started researching online and eventually narrowed it down to three companies, including SGT Auto Transport and Montway. The initial salesperson I spoke with at SGT Auto Transport was the most accommodating, informative, and easy to work with, plus their price was competitive.

    They picked up the vehicle at my house and took it to Las Vegas in about three or four days, which was the timeframe they specified. The pickup went well. The driver called ahead to inform me about his vehicle and how the pickup would go. He had some questions about my neighborhood, but it turned out he had a dually pickup truck pulling a box fifth wheel that could fit two vehicles. It wasn't an issue to get into the neighborhood.

    The initial quote was on target with the final price. The vehicle was delivered in the same condition it was picked up in. Overall, I'd rate the experience a 5, and I would recommend them to friends.

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    Response from SGT Auto Transport

    We’re delighted to hear that your transport experience was smooth, and that our driver could coordinate effectively, even with neighborhood specifics. It’s great to know that our team met your expectations from pickup to delivery and that the pricing remained on target. Thank you for your recommendation!

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    Customer ServiceSales & MarketingPricePunctuality & SpeedStaffBillingRates

    Reviewed Nov. 6, 2024

    I had a car shipped from Seattle to Michigan using SGT Auto Transport after purchasing it from a friend in Alaska. SGT arranged the transportation efficiently, though initially, I wasn't aware that their fee of $181 was for facilitating the connection to the transporter. The remainder of the payment was made directly to the carrier upon delivery.

    Overall, the delivery process went smoothly. The transporter was based in Iowa and the driver was from Michigan. While SGT served more as a broker, their aggressive sales approach was slightly off-putting; they called me quickly after I submitted an online inquiry, which felt a bit pushy.

    In terms of satisfaction, I would rate my experience between a three and four out of five as their service was satisfactory but not exceptional. The customer service would be around a 3.5, mainly due to the initial assertiveness, but the overall quote was reasonable and a key factor in choosing SGT Auto Transport.

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    SGT Auto Transport
    Response from SGT Auto Transport

    Dear Steven,

    Thank you for choosing SGT Auto Transport and for sharing your thoughtful review. We’re pleased to know the overall transport process went smoothly and that our services helped facilitate your car's journey from Seattle to Michigan. While SGT serves as a broker to connect customers with carriers, we appreciate your comments regarding the clarity of our fee structure, and we apologize if any details were initially unclear.

    We understand that the prompt follow-up after your inquiry may have felt assertive, and we appreciate this feedback as it helps us balance responsiveness with a more comfortable approach. Your satisfaction is important to us, and we will take your feedback to heart as we work to refine our customer service.

    Thank you once again for your review and for the opportunity to serve you. We hope to provide an even better experience should you choose us for your future transport needs.

    Best regards,

    Verified purchase
    Customer ServiceTechPriceStaffRatesTransparencyFollow-Through

    Reviewed Nov. 6, 2024

    I recently used SGT Auto Transport to move a car I purchased in Texas to my home in Maryland. After researching online, I chose SGT because they had great reviews compared to other companies. The experience was fantastic from beginning to end.

    The SGT representative was very transparent, telling me upfront what the cost would be and how long it would take. Everything happened exactly as promised. The quote I received was comparable to others, including one from the dealer, though some companies offered lower prices.

    When it came to the delivery, it went smoothly. The vehicle couldn't be delivered directly to my house because of the large truck, so I met them at a nearby shopping mall. The handover process was seamless; they verified my identification, took a photo, and gave me the car without any fuss.

    Overall, I would rate my experience with SGT Auto Transporter as excellent. Their customer service and quality of service were outstanding, which I would rate a full five stars. The cost was reasonable and justified, earning them another five stars from me. It's definitely a service I would recommend to others.

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    SGT Auto Transport
    Response from SGT Auto Transport

    We’re thrilled to hear everything went smoothly, from upfront cost clarity to final delivery! It’s wonderful that our team met your expectations with transparency and customer care. Thank you for rating us so highly—your recommendation is appreciated!

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    PricePunctuality & SpeedBillingRates

    Reviewed Nov. 6, 2024

    I used SGT for vehicle transportation from Oklahoma to Idaho, and my experience was highly satisfactory. Despite being out of state during both the pick-up and delivery, the entire process was completed within two days, which I found quite impressive. My primary concern was the vehicle's condition upon arrival, and fortunately, it operated perfectly throughout the process.

    The pricing was another aspect that stood out to me. I've been looking at getting a tow truck since September, but nobody was quoting me anything that was in my price range. Then I talked with SGT and they said they could do it for $1,380. I questioned if that was a bit much but but that was a lot cheaper than flying down to Oklahoma and driving my truck back up here in Idaho. I loved the idea which worked out great for me.

    Customer support was exceptional. Every question I had was answered promptly and clearly, without jargon that could cause confusion. They effectively explained the payment process and addressed any other concerns I had. I've already recommended SGT to six other people that I know who are moving vehicles.

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    SGT Auto Transport
    Response from SGT Auto Transport

    We’re so pleased you had a seamless experience from Oklahoma to Idaho, with prompt responses and clear support. Knowing that we could provide a cost-effective solution that fit your needs is fantastic. Thank you for recommending us to others—we’re happy we could help!

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    Customer ServiceStaff

    Reviewed Nov. 6, 2024

    I used SGT Auto Transport for a move over 500 miles, and the communication throughout the process was good. They told us when they were going to come, and while the driver did not speak English fluently, there was another contact available that we could call. He kept us informed on what was going on. I would use SGT again.

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    SGT Auto Transport
    Response from SGT Auto Transport

    We’re glad the communication kept you informed throughout the process, and that our team was available to assist where needed. We appreciate your trust in our services and look forward to serving you again in the future.

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    Customer ServiceSales & MarketingPricePunctuality & SpeedStaffRatesTransparencyTimeliness

    Reviewed Oct. 31, 2024

    I recently used SGT to transport a Lexus I purchased from an auction in a different state. I like to do thorough research before choosing a service, and SGT was one of the three carriers I considered. They stood out because they advertised having access to the most truckers. My experience setting up the transport was smooth, even though I dealt with two different individuals initially. They clearly communicated who the carrier would be and when the planned pickup was scheduled.

    The pickup was exactly as planned. They picked up the vehicle on Friday as I had requested, even though I had hoped for a Thursday pickup. The driver was very professional, keeping me updated on his location and expected time of arrival. There was a slight delay, but he informed me promptly and asked if he could still deliver the same day, which he did right on time.

    SGT's quote was accurate, matching the final amount with no increase, which I appreciated. I would give their customer service, price, and overall service a 5 out of 5. However, I rated the website a 3 out of 5 because it lacked detailed upfront information input options, which would help better prepare the dispatcher.

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    SGT Auto Transport
    Response from SGT Auto Transport

    Thank you for sharing your detailed experience with us! We're delighted to hear that our team’s clear communication and professionalism met your expectations and that the transport process went smoothly from setup to delivery. We're also pleased that our quote matched the final cost with no surprises.

    We appreciate your feedback on our website, and we’ll be reviewing ways to enhance its functionality to ensure a more streamlined experience in the future. Thank you again for choosing SGT Auto Transport—your insight is invaluable to us!

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    Customer ServicePriceStaffRates

    Reviewed Oct. 31, 2024

    I was drawn to SGT Auto Transport primarily due to their competitive pricing. I found their customer service to be strong, as there was always someone available to assist me whenever I called. I needed my vehicle transported from Conroy Police, Pennsylvania to Henderson, Nevada. While the pick-up was slightly delayed by two days from what was initially promised, it was still done before my flight, which worked out fine for me. The driver was helpful and accommodating. I had requested a top load for my new vehicle, and he did it. I got my vehicle in the time they had promised. I would definitely consider using their services again in the future whenever required.

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    SGT Auto Transport
    Response from SGT Auto Transport

    We’re glad to hear you found our pricing competitive and our team helpful! Thank you for trusting us with your transport—we’re pleased it went smoothly, and we’d be happy to assist you again anytime.

    Verified purchase
    PricePunctuality & SpeedRefunds & PayoutsStaffRates

    Reviewed Oct. 31, 2024

    I recently used SGT Auto Transport based on a recommendation from the person I bought a car from, who had used them before. My experience with setting it up, pick-up, and delivery was seamless. Having used several transporters over the years, I found SGT Auto easy to work with. They picked up the vehicle quickly and delivered it in good time. The driver, like many these days, wasn't a native English speaker, but everything went smoothly. The transport was from Maryland to South Carolina and took about a day and a half.

    Regarding the quote and final cost, it actually worked out well. Initially quoted at $850, I offered to pay up to $1,100 to ensure quicker pick-up since I was going to be out of town the following week. This strategy worked, and the car was picked up within a couple of hours. Overall, I would rate my experience a 5 and would definitely recommend them to others.

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    SGT Auto Transport
    Response from SGT Auto Transport

    We appreciate your thoughtful feedback and are delighted the timing and setup worked out perfectly. Thank you for your recommendation and for choosing us to transport your vehicle.

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    Customer ServicePricePunctuality & SpeedStaffEase of UseRates

    Reviewed Oct. 30, 2024

    I recently used SGT Transport Service to get my car repaired and found them through an online search. I considered about four companies before choosing SGT because they provided a quick quote, honored the price, and had an easy-to-use website.

    The driver that came to pick up my vehicle was professional and managed to pick it up from a tight spot quite efficiently. I was impressed with their service.

    If I had to rate the experience, I would give it a 4 out of 5. I found the service easy to use, responsive, and the pricing was right. In terms of customer service, I would rate it a 4, and for both price and the service received, I would rate it a 5. Overall, I am satisfied with SGT Transport Service and would recommend it to friends and family for its ease of use and responsiveness.

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    SGT Auto Transport
    Response from SGT Auto Transport

    Thank you for sharing your experience! We’re thrilled you found our service easy to use and responsive, and we appreciate your recommendation. Looking forward to serving you again in the future!

    Verified purchase
    Customer ServiceStaff

    Reviewed Oct. 30, 2024

    I needed to transport a car from Dallas and was referred to SGT by the person I bought the car from. Setting up the transport was quite simple; I handled everything over the phone and online. Their follow-up was good, and I paid the driver upon delivery. The process was smooth and the driver was fine. He unloaded the car, walked around it with me to ensure there was no damage, and then went on his way. I would recommend SGT to others. They did everything I asked them to do.

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    SGT Auto Transport
    Response from SGT Auto Transport

    We’re so pleased you found the process smooth and straightforward. Thank you for your recommendation and for allowing us to assist with your car transport needs!

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    Customer ServicePriceStaffBilling

    Reviewed Oct. 30, 2024

    I chose SGT Auto Transport after doing a Google search and found the whole experience to be very good. Setting up the transport was easy and the communication with the driver was awesome. The distance for the transport was about 400 miles and the cost stayed the same from the initial quote to the final payment. Overall, everything worked fine.

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    SGT Auto Transport
    Response from SGT Auto Transport

    Thank you! Your rating means a lot to us. We truly appreciate your feedback!

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    Punctuality & SpeedStaff

    Reviewed Oct. 30, 2024

    I recently used SGT's transport service to move a vehicle from California to Tallahassee, Florida. A friend of mine needed a car, and I found SGT Transport online. They provided excellent service. The pickup and delivery were no problem. There was plenty of space for the driver to turn around during delivery. The driver was good, and the whole process took only about two or three days, which was very fast. Overall, I was very satisfied with the service.

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    SGT Auto Transport
    Response from SGT Auto Transport

    Thank you for taking the time to leave us a positive review! We're thrilled to hear that you enjoyed your experience with us!

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    PriceRatesTransparency

    Reviewed Oct. 30, 2024

    I chose SGT Auto Transport because their prices seemed fair, and they had good reviews. My experience was very smooth, and I was quite happy with how everything went. The person who delivered my vehicle did a great job, keeping me updated throughout the process. The delivery was on time, and they could have even delivered it earlier if I had allowed it at night. I preferred daytime delivery so I can see the vehicle better, and they accommodated that request.

    In terms of quality versus price, I found the service to be very reasonable and well done. I have no additional comments or suggestions for improvement as I was very satisfied with the entire process. I would definitely recommend SGT Auto Transport to others.

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    SGT Auto Transport
    Response from SGT Auto Transport

    We're delighted to hear that you would recommend our service. Thank you for your positive feedback! We look forward to continuing to meet your needs.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed Oct. 29, 2024

    I recently used SGT Auto Transport to move my car from Michigan to California. Overall, the whole process was great. I chose them because they seemed to have a good reputation online. The scheduling and coordination of the transport and the pick-up and delivery processes were fine. Communication with the driver was good and the whole process took about seven days.

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    SGT Auto Transport
    Response from SGT Auto Transport

    We’re pleased to hear you’re satisfied with our service! Thank you for trusting us with your vehicle transport.

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    Customer ServiceCoveragePunctuality & SpeedStaff

    Reviewed Oct. 29, 2024

    I found SGT Auto Transport through an internet search and chose them based on that. The scheduling of the transport went without any issues, and it covered a distance of over 2,000 miles, possibly around 2,400 miles. The driver was great. The communication with the driver was quite satisfactory, and the transport was completed quickly, aligning with the lower end of their estimated delivery time. This was related to a relocation of a recent car purchase I needed to move to a new location.

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    SGT Auto Transport
    Response from SGT Auto Transport

    Thank you for your feedback! We’re glad to hear everything went smoothly and look forward to assisting you again in the future.

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    PriceRates

    Reviewed Oct. 29, 2024

    I needed a car transported and I researched three companies before deciding to go with SGT. They had a lower price and the rating was good. It all worked out.

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    SGT Auto Transport
    Response from SGT Auto Transport

    Thank you for taking the time to leave us a positive review! We're thrilled to hear that you enjoyed your experience with us.

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    Customer ServicePriceStaffRates

    Reviewed Oct. 29, 2024

    I recently used SGT Auto Transporters when moving from Texas to Ohio, and I had a very positive experience. The customer service team was helpful, and I found the quote they provided to be reasonable, which matched the final price. The delivery process was smooth; the truck driver contacted me about his estimated time of arrival and confirmed the location. He called again a few minutes before arriving, and once there, he carefully unloaded my car. I had the chance to inspect it for any damages or scratches. I am very pleased with the quality of service I received for the cost and would definitely use them again.

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    SGT Auto Transport
    Response from SGT Auto Transport

    Thank you for sharing your experience! We’re so glad to hear that the transport went smoothly. We look forward to helping you with any future shipments!

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    StaffRates

    Reviewed Oct. 29, 2024

    I recently moved from California to Florida and needed a transport service for my vehicle. After doing extensive research, I chose SGT Transport Service because of their high ratings and positive reviews. Everybody seemed to be happy with them.

    The process of setting up the transport was seamless. The company coordinated everything efficiently, and all events occurred on the dates they promised. The entire duration took about three days.

    The courier driver was great to interact with, providing me with an estimated time of arrival at both the pick-up and drop-off points. When my vehicle arrived, it was in perfect condition. I recommend SGT Transport Service for their solid and professional service.

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    SGT Auto Transport
    Response from SGT Auto Transport

    We appreciate your kind words and recommendation! It’s great to hear that you were satisfied with our service. We look forward to assisting you again.

    Verified purchase
    Customer ServiceCoveragePriceStaff

    Reviewed Oct. 27, 2024

    I recently used SGT Transport Service to move a vehicle I purchased across the country. I chose SGT after looking into three different companies because they had good reviews and provided excellent customer service when I spoke with them. The representatives were knowledgeable about the policies and assured me that any damages during transport would be covered, though they didn't know much about the trucker himself.

    The pickup was smooth and organized. We met in a large parking lot nearby since large trucks have trouble accessing residential areas. By the time I arrived, my car was already unloaded and in the condition as described during the purchase. The transport from Pennsylvania to New Orleans took about three to four days as expected. The quote from SGT was also exactly what I ended up paying. Although you interact more with SGT than directly with the trucker, they do a good job of communicating.

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    SGT Auto Transport
    Response from SGT Auto Transport

    We’re pleased to hear you’re satisfied with our service! Thank you for trusting us with your vehicle transport.

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    TechPricePunctuality & SpeedStaffRates

    Reviewed Oct. 22, 2024

    Company demanded $300 more on contract price. Driver also demanded $200 extra making total cost $500 more than original contract. Pick up was scheduled for Monday or earlier but wasn't picked up until Friday late. Delivery was supposed to be 2-3 days per contract but after 5 days cars (two vehicles) still has not been delivered. Tracking put truck in Tampa (75 miles away) and has not moved in three days. Still waiting for delivery.

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    SGT Auto Transport
    Response from SGT Auto Transport

    Dear Donald,

    We sincerely apologize for the inconvenience and frustration you’ve experienced. We understand that the price increase and delays have caused significant dissatisfaction, which is not the standard we strive for. While pricing can sometimes fluctuate due to unforeseen circumstances, the lack of communication and delayed delivery is unacceptable.

    Please be assured that your feedback will be forwarded to our quality assurance team for a thorough review, and we will address these issues directly with the responsible carrier. If you need further assistance, feel free to reach out.

    Thank you for your patience.

    Best regards,

    Verified purchase
    Customer ServicePricePunctuality & SpeedStaffRates

    Reviewed Oct. 10, 2024

    I recently used SGT Auto Transport to transport a car I inherited from my uncle. After researching five or six different companies, I chose SGT mainly because of their competitive pricing. My interactions with their customer service representatives were fine, and I found the quote they provided to be quick and fair. The delivery was smooth and fast with no problems, and the driver was very good. Overall, I would rate the company highly, and I am satisfied with their service and pricing.

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    SGT Auto Transport
    Response from SGT Auto Transport

    We appreciate your support and are happy to know you had a great experience with our service. We look forward to working with you again!

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    Customer ServicePricePunctuality & SpeedStaffRates

    Reviewed Oct. 10, 2024

    I recently had the opportunity to use SGT Auto Transport to ship one of my cars as I could only drive the other one. The transport was quite a long distance, about 1700 miles. I found the company while searching online and was quickly impressed by their response time and competitive pricing, which were some of the main reasons I chose them.

    The process started smoothly, with the pickup scheduled accurately for a specific day and time, and the driver arrived right on time. I own a manual car, and not everyone can handle manual transmissions, but the driver was really good with it. The whole experience, from pickup to delivery, was very smooth.

    Communication was excellent—even with the short two-day delivery timeframe. I asked the driver to let me know when he was an hour out, so I was prepared to meet him when he got here. He did that, so it worked out really well. He delivered the car directly to me and parked it exactly where I wanted. I found the price fair considering the service quality and I would happily recommend SGT Auto Transport to a friend for their reliability and excellent communication.

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    SGT Auto Transport
    Response from SGT Auto Transport

    Thanks for the great feedback! We appreciate it.

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    Customer ServicePricePunctuality & SpeedStaffRates

    Reviewed Oct. 9, 2024

    I recently used SGT Transport when I purchased a used vehicle. I selected them because their quote was middle-of-the-road compared to others, and they seemed to offer the best service, particularly in terms of responsiveness.

    The setup for the transport was straightforward. The company's communication was clear both as they were arranging the transport and when coordinating with the actual transport company. The pick-up driver was from Ukraine and spoke limited English, but he managed well enough with a dually truck hauling a trailer with three vehicles.

    Once my vehicle arrived, I was satisfied with its condition. The entire process was quick, considering the distance from Montana to Texas. The transport was completed in about two days, which I found impressive.

    Regarding the cost, while the quote wasn't the absolute lowest, it was close. Importantly, the final price was almost exactly what was originally quoted, unlike my experiences with other companies. Overall, I would rate my experience as outstanding and would readily recommend SGT Transport to others.

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    Response from SGT Auto Transport

    We’re pleased to hear you’re satisfied with our service! Thank you for trusting us with your vehicle transport.

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    Reviewed Oct. 9, 2024

    I had a good experience with SGT Auto Transport. The delivery was great.

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    Response from SGT Auto Transport

    Thank you! Your rating means a lot to us. We truly appreciate your feedback!

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    Reviewed Oct. 9, 2024

    I needed to move my broken vehicle from Colorado back home to Texas. I researched about ten different companies before deciding on SGT Transport. I chose them due to both their reviews and price point. The setup process with the transport organizer was simple. I specified the desired date, and they promptly confirmed, either before or after the date I provided. For the pickup, my daughter and son-in-law managed it from their place in Colorado as we were already back in Texas. SGT said they'd have a one hour window when they were going to be at the house. An hour before, my daughter called and said they were on their way. And then about an hour later, they were sending me pictures of my truck being put on an 18-wheeler.

    Drop-off was just as simple. They called me an hour out from the delivery spot, and we coordinated to meet at a large Walmart parking lot. It was convenient since navigating my street could have been challenging for their truck. The vehicle was unloaded without any issues, and I paid the remaining half of the payment. I found SGT Transport to be fast, efficient, and trustworthy.

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    Response from SGT Auto Transport

    We're glad to hear your transport went smoothly! Thank you for trusting us with your vehicle move from Colorado to Texas. We're happy everything was straightforward and your car arrived in perfect condition.

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    Reviewed Oct. 9, 2024

    I had a state-to-state move. I considered two other companies, but I chose SGT due to cost and convenience. They offered a better deal. Customer service was positive, and the quote was accurate. I had to reroute my vehicle to a different address, and they handled it without any additional charges. The delivery person was friendly, on time, and did what he needed to do.

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    Response from SGT Auto Transport

    We’re thrilled you had a great experience with our service! Handling your state-to-state move was our pleasure. We appreciate the 5-star rating!

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    Reviewed Oct. 9, 2024

    The experience was alright overall. The main issue was that the vehicle didn't arrive on time. It was supposed to be here on a Tuesday but showed up on Wednesday or Thursday instead, during the Labor Day holiday weekend. The communication with the driver was okay, though sometimes a bit difficult to understand. There was always an excuse on the phone, like traffic. Other than the delay, they were punctual with pick-up and eventually delivered the car to me.

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    Response from SGT Auto Transport

    We appreciate your honest feedback and apologize for the delay in delivery. We understand how important timing is and will work to improve communication moving forward. Thank you for your patience.

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    Reviewed Oct. 9, 2024

    I've previously worked with SGT Auto Transport, and my experience was positive enough to choose them again. Customer service and the drop-off process were good. The cost was a bit high, and I believe it could be more competitive. If they make it cheaper, I believe there will be more clients.

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    Response from SGT Auto Transport

    We’re glad to hear you had a positive experience with us again. We’ll definitely take your suggestion about pricing into consideration as we continue striving to offer the best service at competitive rates.

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    Reviewed Oct. 9, 2024

    I recently used SGT Auto Transport to move two vehicles across 800 miles. Initially, I had contracted another company that didn't live up to their promises—they were late and uncommunicative. In contrast, SGT was punctual, communicative, and did everything they promised. Their representative ensured all my questions were answered and stayed in touch throughout the process. The quote provided was on par with other companies. I have only positive things to say about them. Because of the fact that we live in a cul-de-sac, we arranged to meet the driver at a school. The driver was personable and great to work with. My partner gave him a nice tip. We plan to use their service again in the near future.

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    Response from SGT Auto Transport

    Thank you for trusting us with your vehicle transport! We’re happy to hear everything went smoothly, especially after your previous experience. We look forward to working with you again in the future!

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    Reviewed Oct. 9, 2024

    I recently used SGT Auto Transport for moving my SUV across the country. From setting up the service to final delivery, everything was smooth. I had previously used another transport company and was not happy with their service. In contrast, SGT was very seamless and transparent in communication. They picked up my SUV on the scheduled date and delivered it on time, exactly as promised.

    The pricing was fair and even better compared to my previous experience. I went a longer distance this time for less money. They offer both open and closed transport services, and I opted for open transport with my car placed on the top of the trailer for an extra $100. I felt this was worth it for the additional protection from leakage from other vehicles and road debris since it was a new car.

    Customer service kept me informed throughout the process, which was important since I had already relocated, and my family handled the pickup. The driver conducted a thorough inspection before loading, and did the same upon delivery. They let me know when they were going to be here and they arrived in the time that they said they would and then took a lot of pictures. It was very good.

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    Response from SGT Auto Transport

    Thank you for your feedback! We're pleased to hear that you were satisfied with our service. We look forward to assisting you again in the future!

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    Reviewed Oct. 9, 2024

    Before choosing them, I looked at two or three other transport companies, but SGT's pricing was the most appealing to me. Their customer service was good, ensuring the transport company was doing what they were supposed to do. The driver who handled my vehicle was professional, and the transport took a day or two.

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    Response from SGT Auto Transport

    Thank you for choosing our service! We look forward to serving you again in the future!

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    Reviewed Oct. 9, 2024

    I needed to transport a car from Colorado to Washington, and I chose SGT because they offered the best service at a good price. I researched three companies before deciding on SGT. The transport organizer was helpful over the phone, especially since I didn't know much about the process. They explained that I could pack items in the car up to a certain weight limit without extra charges. During the pickup, the driver was punctual and respectful. I saw a lot of sweet vehicles on his truck, so a lot of people with nice cars trust you. The delivery was scheduled to take four days, and it was precisely on time. The car actually arrived at the destination before I did, and it was fine when we got there. It's a good way to move a vehicle across the country.

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    Response from SGT Auto Transport

    We’re pleased to hear you’re satisfied with our service! Thank you for trusting us with your vehicle transport.

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    Reviewed Oct. 9, 2024

    I chose SGT Auto Transport based on a friend's recommendation that they were a quality company. I did consider other companies, but ultimately decided on SGT. My interactions with their customer service were good, involving just a few phone calls. I was satisfied with the initial quote provided, and there was a slight increase in the final price because I agreed to reposition the car for a better spot on the truck. The transportation took about four days and met my expectations.

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    Response from SGT Auto Transport

    Thank you for your review! We're glad you enjoyed our services.

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    Reviewed Oct. 9, 2024

    I used SGT Auto Transport to ship my four-door sedan from New York to Alabama. I initially contacted various companies, but SGT was the only one that actually showed up after others failed to do so. Most of the people that I reached out to were offering me a rate of $1300 to $1400 for an enclosed carrier. I didn't want to do that route because it was too much money. I just wanted to do a regular transport where they put the things at the back of the truck, which were like around $900 to $1000. I paid around $1100, but they still gave me an enclosed carrier. So, I got the enclosed carrier for the open carry price. However, SGT's fees seemed a bit high. They wanted like $200, and I was in a desperate situation.

    The driver picked up my car and drove it directly to Alabama, taking less than a day for the whole process. My car arrived in the same condition as when it was picked up. Customer service was very helpful, especially the driver, who communicated well throughout the process.

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    Response from SGT Auto Transport

    We appreciate your feedback and look forward to serving you again in the future. Thank you for choosing our services!

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    Reviewed Oct. 2, 2024

    The delivery was from South Carolina to California. It took four days. It was okay.

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    Response from SGT Auto Transport

    Thank you for sharing your feedback! We're glad the delivery from South Carolina to California went smoothly within four days.

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    Reviewed Oct. 2, 2024

    I did an online research, and then I looked at a few companies, and I read the reviews for SGT. I wanted to give it a try, and the process was very smooth. I used the virtual online portal, and then someone called me. We had a good discussion. It was quick. It looked a little pricey but given that I haven't shipped my car in few years now, I wasn't sure what the market rate would be. The pickup was very convenient. They were very close to my house so it was a very easy drop-off. The driver was very courteous and very detail-oriented. I did see that he took a lot of pictures when he loaded the car. So, it was a very easy process with regards to pickup. At the drop-off, it was my friend who picked up the car and it seemed like everything went well. It was an open air transportation. So, the car arrived really dusty. We had to take the car for a car wash, but that was expected.

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    Response from SGT Auto Transport

    We appreciate your thorough review and are happy to hear the process was smooth and convenient. While pricing can vary, we're glad everything from pickup to delivery went well.

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    Reviewed Oct. 2, 2024

    I've shipped a lot of cars. I haven't used SGT Auto Transport, but based on knowing how the business works and brokers versus operators, this didn't need to be a closed ship like a lot of the other times I shipped vehicles, so it's a different set of providers than the people when I ship stuff enclosed. So, I went with SGT. I was satisfied overall with the experience. For a lower end service, they were solid. But that is only comparing because I've used more high-end closed shipping that ship high value vehicles, and they're super communicative. So, for normal open shipping, SGT did fine.

    The reps were communicative. It was the same people answering the phone. I didn't hear from the driver en route, but he got there ahead of schedule. He let me know the day before if he could come ahead of schedule, which turned out to be fine. That would have been problematic if I had not gotten back from my trip a day earlier than I anticipated. He would have done other deliveries. As long as they communicated the change, that was fine. And early is better than late.

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    Response from SGT Auto Transport

    We're pleased to know you were satisfied with the experience, especially as someone who has shipped vehicles before. Thank you for trusting us with your shipment and for your understanding of the communication and scheduling.

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    Reviewed Oct. 2, 2024

    The pickup was good, and they delivered within the time frame that they said. The delivery ended up at night time and I would have preferred it be in the day. But overall, it was a pretty good experience.

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    Response from SGT Auto Transport

    Thank you for your feedback! We're glad the pickup and delivery were on time, though we understand your preference for a daytime delivery.

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    Reviewed Oct. 2, 2024

    I like SGT's service and they were friendly, so I decided to go with them. The customer service reps answered all my questions, so our interaction was seamless. The quote was fair enough. It was on a good price range. Overall, SGT has good response time and follow-up. All their communication was really good.

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    Response from SGT Auto Transport

    We're thrilled to hear about the positive experience! We're glad everything went smoothly.

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    Reviewed Oct. 2, 2024

    I've been looking for an auto transport company for my Infiniti QX80, and my cousin gave me a little insight on it. He's a mechanic and he said he had friends that used SGT Auto before. So I went with what he knew and it made it easier. My interactions with the rep were excellent, and the price was very fair versus what I got, 'cause somebody was trying to charge me $2,000. The driver was about two hours late on pick-up though. He picked up my SUV at almost 10:00 that night when it was supposed to be for 8:00. Other than that, everything went smoothly.

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    Response from SGT Auto Transport

    Thank you for trusting us with your Infiniti QX80! We're glad to hear your experience went smoothly, despite the slight delay in pickup. We appreciate your understanding and are happy that everything else met your expectations. We look forward to assisting you again in the future!

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    Reviewed Oct. 2, 2024

    I did some searches on Google and SGT Auto had the best prices. I was satisfied with the customer service too. The guy who came and picked up the car was nice, and he gave me a ride back home. I really liked that SGT Auto kept me updated throughout the process. They kept calling and informing me. Since the car was being delivered to my daughter in California, I also gave her number and they kept calling and informing her as well. It was nice. I had a lot of other places that don't normally do that. The delivery was fast, and I will definitely use SGT Auto again. It was definitely worth it. After they delivered the car, I got a call saying if I was ever interested in using their services again, I could get a discount.

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    Response from SGT Auto Transport

    We're thrilled to hear you were satisfied with our service and pricing! Keeping our customers updated throughout the process is important to us, and we're glad you and your daughter felt informed. We look forward to serving you again!

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    Reviewed Sept. 24, 2024

    We were moving my son out to college and he needed his car out there. We used SGT Auto to do that and setting up their service was seamless. The only thing that wasn't seamless was having to pay the driver in cash. They just charged my card for the initial payment of 200, so they had the card on file, and I thought they were going to charge the rest of the cost on that. I couldn't remember if somebody said cash on delivery, but it was a weird thing to pay the driver a bunch of cash. Thank goodness he had Venmo. We were out of town so we weren't going to be able to pull out that much money in one full swoop. I was barely even able to pull out 200 when I would be at the ATM at the hotel. So when he said that he needed cash, I freaked out. I also thought that we were not going to be able to get the car, but it all worked out.

    Other than that, the driver was awesome during the pickup, which I had to reschedule a couple times. He called me that he was in the area a little bit earlier and because we had agreed on a certain time, I wasn't at the house yet. So he parked down the street where he was in a better spot where he could park this big truck and hung out. He waited until I called and was at my house. It was really nice that he was accommodating. On delivery, the car was in the same condition. It was perfect and there were no issues with transport. And the driver got the car off the truck immediately.

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    Response from SGT Auto Transport

    Thank you for sharing your experience with us. We're glad to hear the setup process was seamless! We apologize for any confusion regarding the payment method, and we understand how that could be inconvenient. We're happy everything worked out in the end, and we appreciate your valuable feedback.

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    Reviewed Sept. 22, 2024

    Using SGT Auto Transport was affordable, user-friendly, and zero stress. I liked their pricing and how easy they made the experience. Their quote was underneath everywhere else that I checked. They were by far the cheapest. Also, they were the most responsive. I was able to speak to a person instead of a recording or doing business via email. The pick-up was easy. The delivery was the exact way but opposite.

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    Response from SGT Auto Transport

    We're thrilled to know you had a great experience with us! Thank you for choosing our service!

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    Reviewed Sept. 21, 2024

    I found SGT Auto on some auto transportation broker. They had a good price. Scheduling was easy. Pick-up and delivery went perfectly. The transport took six business days from across the country. I'm super happy with the service. There's just way too many automated emails that come from SGT. I talked to one person on the phone when I first called and I got the ball rolling. And then multiple times a day, I was receiving these automated marketing emails they send out saying, “Call back and schedule now. Schedule now. Schedule now.” I was busy. I couldn't do it right away. Eventually, I called back and I had to talk to someone else to get some more information. Then I started getting the same things from the second person.

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    Response from SGT Auto Transport

    Thank you for your feedback! We’re happy to hear you were satisfied with the service and that the transport process went well. We look forward to assisting you in the future!

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    Reviewed Sept. 21, 2024

    We are a military family, and we were being relocated from Illinois to Virginia Beach. I did a few quotes, and SGT's pricing was good for me. They picked up the car on time and delivered it on time as well. I was staying in a hotel here in Virginia Beach, and they were able to reach the following street. It was right next to the hotel and I just went there and picked it up.

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    Response from SGT Auto Transport

    Thank you so much for sharing your experience with us! We're thrilled to hear that everything went smoothly and if you ever need assistance again, we’d be more than happy to help. Thank you for choosing SGT Auto Transport!

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    Reviewed Sept. 14, 2024

    I was looking for someone to transport my vehicle from Alabama to Washington State. The customer service of SGT was good. The rate now was definitely more expensive, but it's a different time. I shipped a truck from Chicago to California before, and it was $1,000 total. But outside of that, that timetable was 2015. My experience was phenomenal. They called me several times. One, they called to see if they could get it earlier than the original date, which worked out phenomenally. Two, they called me when they were a day out. It would be in the vicinity.

    Three, they called me when they were 10 minutes out when they were inbound to drop off the vehicle. I definitely appreciated that. They had one slight issue, and it wasn't anything next on their part, but they ran into some vehicle troubles on their end. They had a slow leak in their tire so they couldn't drive as fast, so the timetable ended up getting shifted. But the communication was there, so I knew about it. It wasn't anything that was a surprise.

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    Response from SGT Auto Transport

    We're glad to hear that despite the slight delay, communication was strong throughout. Thanks for choosing us for your transport needs!

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    Reviewed Sept. 13, 2024

    I use SGT all the time, and I love it. It's the best. I work in professional sports, so I have a lot of players and staff members that are relocating to and from the Phoenix area. Whenever car shipments are necessary, I use SGT because I've had good experiences. Sometimes it takes a bit too long to get a driver, but once they get a driver, it's fine. It's easy to get in touch with SGT and to get status updates.

    I typically do an uncovered transport if it's not as nice of a car and it's not as far of a distance. If I have a really far distance or a higher end car, I try to do a covered transport. Depending on the distance, the price is fair. The amount I paid to get a car from Utah to Phoenix was a bit expensive, but it wasn't so bad. It's also about 1,000 bucks to get a car across the country, which is cheaper than if the car was driven.

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    Response from SGT Auto Transport

    Thank you for being a loyal customer! We're glad to hear that you've had consistently good experiences with us. We appreciate your feedback and will work on improving the time it takes to secure drivers.

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    Reviewed Sept. 13, 2024

    I got 4 different quotes and went with SGT for the price. The service was very good but there could have been a little bit easier communication. I had to try 10 different times to get ahold of the one that was picking up the car. But customer service-wise, they were nice and knowledgeable.

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    Response from SGT Auto Transport

    We're happy you chose us for your shipment and appreciate your feedback on communication. We’ll work on making it easier to reach the drivers. Thank you for your kind words about our customer service!

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    Reviewed Sept. 12, 2024

    The initial contact person of SGT did a good job. He got back to me and gave me a quote. He was very knowledgeable and I felt comfortable with him. Their quote was good, too. The delivery process was smooth. They got the car in a timely fashion. They gave me a window and then they met the window. It was quick. They looked over the car. They loaded it and the delivery was just as good. They met the window and my car was in good shape when they delivered it. Their customer service was excellent. I'm very picky and they did a good job. I would recommend them.

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    Response from SGT Auto Transport

    We're delighted to hear that you would recommend our service. Thank you for your positive feedback! We look forward to continuing to meet your needs.

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    Reviewed Sept. 12, 2024

    We needed to have our cars transported. We googled different places and I saw some good reviews of SGT, and also, their price was a lot better than the others. I had booked it a couple of months in advance and then followed up leading up to it and everything was good. There was one driver, his name was Jimmy and he was great. He reached out when he was a few hours away. He reached out when he was an hour away. Then I was pretty sure it was half an hour before he was gonna be here. He definitely kept us updated. We met him down the street 'cause we're in an Airbnb for now when it was just too windy, too tight to come in here with the big transport. It was perfect and it worked out well.

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    Response from SGT Auto Transport

    Thank you for sharing your experience! We're glad everything worked out well and that Jimmy kept you updated throughout the process. It's great to hear that the transport went smoothly and that you were satisfied with our service. We appreciate your trust in us and look forward to assisting you again in the future!

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    Reviewed Sept. 12, 2024

    I take my car everywhere I go for business. I used SGT Auto recently and the transport took three days. Everything was done in a timely and accurate manner. They did immediate pickup, which was good. I also caught up to the driver and passed him, he left the day before I did so it was quite funny. But it all worked out really well. The quote they gave me was in the ballpark of the final price and everything was good with the car when it was delivered.

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    Response from SGT Auto Transport

    We're glad to hear you had a good experience! Thank you for choosing our service. If you have any future needs or questions, feel free to reach out.

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    Reviewed Sept. 12, 2024

    I was moving from California to Ohio and needed to ship my car. SGT Auto offered both covered and open transport options. I took the open transport, and this time was as good as the first one when I had to ship my car from Ohio to California for a job. I picked up the place, and when they were within an hour to 30 minutes of the place they were either picking up or dropping off from, they sent a text or called and said they were an hour or 30 minutes away. We met them at the place that we chose. It was quick and easy, and everything was great. My car ran fine, and it didn't look like it was damaged at all.

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    Response from SGT Auto Transport

    Thank you for taking the time to leave us a positive review! We're thrilled to hear that you enjoyed your experience with us!

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    Reviewed Sept. 12, 2024

    I've used auto transport twice, and the first time, I went with a more expensive one. This time, after having gone through it once, I thought I didn't have to go with the most expensive to make sure. Between the reviews and the price and weighing the pros and cons, I went with SGT. I wanted to make sure I wasn't gonna get ripped off. You hear the horror stories like moving companies that get all your stuff but won't deliver to you until you pay more money. I was looking for that kind of factor in the reviews as well.

    SGT was patient with me because I double-asked questions at various times trying to make my full decision on what I was gonna do. I had more than one conversation with them even after I decided on the company. It ended up that I ended up with the same transportation company. They told me that I could call them direct next time to save a little bit of money, but I didn't know that. But at this point, I am very happy with them. They got the vehicle there and they were little bit cheaper than my first time doing it.

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    Response from SGT Auto Transport

    Thank you for sharing your positive experience! We appreciate your feedback!

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    Reviewed Sept. 12, 2024

    I bought a car from an auction and needed to transport it from the auction to my destination. I looked at three companies and SGT Auto's price was a bit affordable for me. Upon booking with them, I got assigned a driver the next day. Unfortunately, the driver couldn't pick up the vehicle as scheduled. He was supposed to pick it up on Friday and had to reschedule to Monday. I had to incur a little bit of storage fee over the weekend. When the driver arrived, he had multiple cars on his trailer and the car wasn't starting. He didn't have a jumper box that could start the engine. He had to go and rearrange the car elsewhere with a forklift and that took a little bit of time. But in all, it wasn't a bad experience.

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    Response from SGT Auto Transport

    Dear Daniel,

    Thank you for sharing your experience with us. We appreciate your patience and understanding throughout the process. While we're glad that the overall experience was positive, we do apologize for the inconvenience caused by the delay in pickup.

    We're committed to improving our services, and your feedback helps us ensure a smoother process in the future. If you have any further concerns or questions, please don't hesitate to reach out. We value your business and look forward to assisting you again in the future.

    Best regards,

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    Reviewed Sept. 12, 2024

    I had a vehicle shipped from California all the way to Alabama. It took SGT Auto about five days, and I didn't have any problems at all with them. The communication was good.

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    Response from SGT Auto Transport

    We're glad to hear you had a good experience! Thank you for choosing our service. If you have any future needs or questions, feel free to reach out.

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    Reviewed Sept. 11, 2024

    SGT Auto Transport's quote was fair and competitive with other quotes we had.

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    Response from SGT Auto Transport

    Thank you for your feedback! We're pleased to hear that you were satisfied with our service. We look forward to assisting you again in the future!

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    Reviewed Sept. 11, 2024

    I was giving my sister our car so I needed a transport service. I looked at three or four companies and went with SGT because they said the price was pretty firm and the pick up and drop were at the door. The only thing was finding somebody that could do the transport took a few days longer than what they were expecting. They said 24 to 48 hours and it took three to four days. The guy called me the day before that he'd be in town, an hour before he showed up, and then to verify directions about 10 minutes before he got at the pickup. I was pleased with the interactions with the courier driver and the quote was fairly accurate, although it was off by around $100. Also, I talked to my sister and she was happy with the condition of the vehicle when it was delivered.

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    Response from SGT Auto Transport

    Thank you for choosing our service! We look forward to serving you again in the future!

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    Reviewed Sept. 11, 2024

    I liked SGT Auto Transport's price and their reviews online. They gave me a reasonable, understanding quote, not just the lowest. The first guy that picked up my car was a nice guy. I have a classic car. The window got jammed and he pushed it down a certain way with his hand, and didn't roll it down. And when I try to roll it down now, I couldn't. So, he damaged my window. But the second guy was also nice.

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    SGT Auto Transport
    Response from SGT Auto Transport

    Thank you for your feedback and for choosing SGT Auto Transport. We're glad you appreciated our pricing and service, but we apologize for the issue with your car window during transport. Your feedback is important to us, and we’ll address this matter with the carrier to ensure better care in the future. If you have any further concerns, please feel free to reach out.

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    Customer ServicePriceStaffRates

    Reviewed Sept. 10, 2024

    I was moving from LA to Philadelphia and I did everything online in setting up the transport. It was seamless and smooth. If people want vehicle transportation between cross country, SGT is a great service that gets everything to where you want it at on the time you want it. The drivers that transport for SGT are incredible and that's the main thing. The driver and I met up at a place for the pickup because their vehicle would not fit on the street that I lived on. He took my vehicle and was in constant communication with me the entire time. I didn't look at other comparable rates to begin with just because I used SGT before. But the quote was exactly the same as the final price.

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    SGT Auto Transport
    Response from SGT Auto Transport

    Thank you for sharing your experience! We're thrilled to hear that your cross-country move from LA to Philadelphia went smoothly and that our service met your expectations. We pride ourselves on providing reliable transport and seamless communication throughout the process. It's great to know the driver kept you informed every step of the way. We truly appreciate your loyalty and are happy that everything worked out as planned!

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    PricePunctuality & SpeedStaffRatesTransparency

    Reviewed Sept. 10, 2024

    I was gifted a car from a family member, so I needed to move it to where I live. I chose SGT because they had competitive pricing and pretty good responsiveness and service. The car was picked up in Palm Springs and delivered to Austin, Texas. Setting up the transport went pretty smoothly, but the driver wasn't super responsive. He picked up the car a day late and we had trouble getting an updated ETA. Then he just showed up for delivery. Also, it turned out their Zelle wasn't working, so I had to go to Walmart and get a money order. Meanwhile, he was just sitting there with the car. It was a pain. Other than that, the quote was very accurate.

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    SGT Auto Transport
    Response from SGT Auto Transport

    Thank you for your feedback! We’re glad to hear that the overall setup and pricing met your expectations. We apologize for the communication issues and the inconvenience with payment. We’ll work to improve these areas for a smoother experience next time!

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    Customer ServicePriceRates

    Reviewed Sept. 10, 2024

    SGT has good customer service and competitive price. The delivery was on time and they were good at communicating.

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    SGT Auto Transport
    Response from SGT Auto Transport

    Thank you for your review! We're glad to hear that you had a smooth experience with our service and pricing. We appreciate your feedback!

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    PricePunctuality & SpeedStaff

    Reviewed Sept. 10, 2024

    Everything was great with SGT and I'd tell others to use them.. On both ends, they were a little ahead of schedule, but they communicated that to us so that was great. When they delivered the car, they brought it right up to the house. They took good care of the car so we were satisfied. The quote was 100% accurate as well.

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    SGT Auto Transport
    Response from SGT Auto Transport

    Thank you for the great feedback! We're happy to hear everything went smoothly, and that you were satisfied with the service and accurate quote. We appreciate the recommendation!

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    PricePunctuality & SpeedStaffRates

    Reviewed Sept. 10, 2024

    I was moving from California to Rhode Island. I needed my car transported and since I used SGT Auto two years ago, I contacted them. They were very well-organized and the gentleman I talked to was very agreeable. It went very smoothly and they were very responsive. They were right on schedule for the pickup and delivery. They said delivery would be anywhere from two to three weeks and they were within that time frame. The delivery was very easy because the destination is on a cul-de-sac and it's a very wide street. You can fit five cars on the street, so there was no problem with the big truck.

    The car was picked up in Nevada, California and delivered to Westerly, Rhode Island. The price was reasonable and competitive.

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    SGT Auto Transport
    Response from SGT Auto Transport

    Thank you for your kind words! We’re thrilled to hear that your move from California to Rhode Island went smoothly and that our team was responsive and organized. It’s great to know the pickup and delivery were on schedule and that the delivery location worked out well. We appreciate your continued trust in SGT Auto!

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    PriceStaff

    Reviewed Sept. 10, 2024

    My daughter moved to California and I'm in Baltimore. I'm going to gift her the car that I had transported with SGT. They were very responsive and their quote was comparable to the other companies. It was an easy process with SGT.

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    SGT Auto Transport
    Response from SGT Auto Transport

    Thank you for sharing your experience! We’re glad to hear that the process was easy and our quote was competitive. We appreciate your trust in SGT for transporting your car and are pleased that our responsiveness met your expectations.

    Verified purchase
    Punctuality & Speed

    Reviewed Sept. 10, 2024

    It went smoothly with SGT when I was relocating over 3,000 miles from the West Coast to the East Coast. They were prompt and within their time schedule. It was my first ever experience trying to move across the country and the experience was good. I would recommend SGT again.

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    SGT Auto Transport
    Response from SGT Auto Transport

    Thank you for your feedback! We’re delighted to hear that your long-distance move went smoothly and that our timing and service met your expectations. We appreciate your recommendation and look forward to assisting you again in the future!

    Verified purchase
    Customer ServicePriceStaff

    Reviewed Sept. 10, 2024

    SGT seemed responsive. I went with them when I was moving and my experience was good. The customer service and the quote were good.

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    SGT Auto Transport
    Response from SGT Auto Transport

    Thank you for taking the time to leave us a positive review! We're thrilled to hear that you enjoyed your experience with us!

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    Customer ServicePricePunctuality & SpeedStaff

    Reviewed Sept. 10, 2024

    When I Googled auto transport, SGT was one of the companies that first came up, and the quote was similar to when I had shipped the truck before. However, their communication was not great. Anytime I heard about the truck moving, it was because I called and asked about it. It went from Pennsylvania to Virginia. They had told me it was gonna be picked up at a specific time in Pennsylvania, so I was in contact with my friend in Pennsylvania who was waiting. I was calling SGT but couldn't get ahold of the driver. I got my truck, but the communication could've been way better.

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    SGT Auto Transport
    Response from SGT Auto Transport

    Thank you for your feedback! We’re pleased the quote was consistent and your truck arrived safely. However, we apologize for the communication issues you experienced. We’re working on improving our responsiveness and updates to provide a better experience in the future.

    Verified purchase
    MaintenanceStaffTransparency

    Reviewed Aug. 28, 2024

    The driver spoke broken Russian. But it was better than the last guy when I had my camper shipped because that guy couldn't speak a lick of English. Also, this driver was great. He uploaded the car by himself in the rain. I was extremely happy, to the point where I gave him $100 tip. Car condition was fine. SGT Auto Transport gave me a ballpark date of when I would receive my Jeep. But they had a hard time giving me updates because it didn't make it on the day it was supposed to make it. It was a ballpark date, and I get that. But a ballpark date should be finalized once it's on the road. They should be able to tell me when it would be here. They were difficult.

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    SGT Auto Transport
    Response from SGT Auto Transport

    Thank you for sharing your detailed experience with us. We're glad to hear that the driver did a great job, especially in challenging conditions. We appreciate your understanding regarding the delivery date, and we apologize for any difficulties in communication. Your feedback is important, and we'll work on improving our updates to ensure a smoother experience in the future. Thank you for trusting us with your transport needs.

    Verified purchase
    Customer ServicePriceStaffRates

    Reviewed Aug. 28, 2024

    I was relocating and I shipped down two motorcycles and a car thru SGT Auto. They helped me out with the price a little bit and I was happy with the service. Everything was on time, they called me back, and they were very informative. When I first booked it, I couldn't believe it was that easy, but it really was. During drop off, they made sure the vehicles were strapped down properly. They really did everything that they were supposed to do and they even contacted me when the vehicles were in transit.

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    SGT Auto Transport
    Response from SGT Auto Transport

    We’re glad to hear you had a positive experience with your relocation. Thank you for trusting us with your motorcycles and car, and we’re happy everything went smoothly.

    Verified purchase
    Customer ServicePunctuality & SpeedStaff

    Reviewed Aug. 27, 2024

    SGT Auto Transport was very professional, quick, and good communication. It was quick and efficient. Smooth and easy.

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    SGT Auto Transport
    Response from SGT Auto Transport

    Thank you for your kind words! We’re pleased that you found our service professional, quick, and efficient.

    Verified purchase
    Customer Service

    Reviewed Aug. 27, 2024

    SGT Auto Transport delivered the car. It was good. The communication was fine.

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    SGT Auto Transport
    Response from SGT Auto Transport

    We’re glad the delivery went well and that communication met your expectations. Thank you for your feedback.

    Verified purchase
    Customer ServicePrice

    Reviewed Aug. 27, 2024

    The first time SGT transported my vehicle for me, it was good. Everything was on time. I've transported twice, one was cross-country, and this last one was from California to Idaho. That one, the transport was fine. But they had to keep rescheduling the pickup. They had to farm off to a third party. That took quite a while. They also ended up charging more because it was enclosed. But they called me and they were respectful. The communication was good. They themselves would call me. The other outfits were also nice people. The place I had them take it wasn't exactly the biggest metropolis in the world.

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    SGT Auto Transport
    Response from SGT Auto Transport

    Thank you for sharing your experience with us. We're glad to hear that overall, your transport went well and that our communication was up to your expectations. We apologize for the delays and rescheduling, especially with the enclosed transport. Your feedback is valuable, and we appreciate your understanding given the remote location. We're committed to improving our service and hope to assist you again in the future.

    Verified purchase
    Customer Service

    Reviewed Aug. 27, 2024

    I needed the vehicle moved 2500 miles and SGT Auto was the quickest one that actually got back with me. Their customer service was good. The vehicle was picked up and delivered as expected. I had to meet them closer to the interstate because there was no way a semi could have come to where I live.

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    SGT Auto Transport
    Response from SGT Auto Transport

    We appreciate your feedback and look forward to serving you again in the future. Thank you for choosing our services!

    Verified purchase
    TechPrice

    Reviewed Aug. 27, 2024

    Our experience with SGT was good. Everything was delivered smoothly to my son at college. However, after I got the contract, they sent me lower quotes. They said it was just generated in the system. But, that was the only thing I did not like. And they wouldn't honor it. They are a good company, reliable, door-to-door service. I like that.

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    SGT Auto Transport
    Response from SGT Auto Transport

    We're delighted to hear you had a positive experience with our service! Thank you for your kind words!

    Verified purchase
    PriceTransparency

    Reviewed Aug. 27, 2024

    Setting up transport with SGT was a very easy process. They answered all my questions. It was not stressful. There wasn't anything hidden. They were very transparent about it. They contacted me if there were any add-ons that I would like to purchase, but they didn't hassle me about it because I didn't choose any of them. The quote also ended up being less than what was originally quoted online.

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    SGT Auto Transport
    Response from SGT Auto Transport

    Thank you for your feedback! We're pleased to hear that you were satisfied with our service. We look forward to assisting you again in the future!

    Verified purchase
    Customer ServicePriceStaff

    Reviewed Aug. 27, 2024

    It was a good communication from the SGT reps and they were very responsible. Also, the quote was affordable. The driver contacted me two hours before they arrived to let me know, which was good. The place that the car was supposed to be dropped off was so small for the truck, so we met at a big parking lot.

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    SGT Auto Transport
    Response from SGT Auto Transport

    We appreciate your feedback! Glad to hear you had a good experience with us. Thank you for choosing our service!

    Verified purchase
    PriceStaffRates

    Reviewed Aug. 27, 2024

    I had a great experience with SGT. The rep did a great job. We had a car driven from Washington to Arizona. He delivered it on time and with no problem. He was friendly and the vehicle was in good condition. They also gave us a good price. I would recommend them.

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    SGT Auto Transport
    Response from SGT Auto Transport

    We're delighted to hear that you would recommend our service. Thank you for your positive feedback! We look forward to continuing to meet your needs.

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    Customer ServiceStaff

    Reviewed Aug. 27, 2024

    I had an excellent experience setting up a transport with SGT. The communication was very good. They were professional and delivered on time and picked up on time.

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    SGT Auto Transport
    Response from SGT Auto Transport

    Thank you for taking the time to leave us a positive review! We're thrilled to hear that you enjoyed your experience with us.

    Verified purchase
    Customer ServicePunctuality & Speed

    Reviewed Aug. 27, 2024

    The scheduling process and the communication were good. They were quick and efficient and they delivered as they said. The vehicle was delivered right where I wanted to and with no issues at all.

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    SGT Auto Transport
    Response from SGT Auto Transport

    We're thrilled to have received your excellent 5-star review! Thank you for selecting our service.

    Staff

    Reviewed Aug. 26, 2024

    We have transported for SGT on several occasions. Friendly and great to work with. You can always “get a human” to speak with which makes working with them all the better. They always are right on top of things between the customers and the transporters.

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    SGT Auto Transport
    Response from SGT Auto Transport

    We greatly appreciate your feedback. Thank you for choosing to do business with us!

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    Customer ServicePriceStaff

    Reviewed Aug. 25, 2024

    I liked the quote provided by SGT. It was the cheapest. I needed my car transported to Florida. It was picked up from Parker, Colorado and delivered to The Villages, Florida. It took three days. The driver was very good. The reps over the phone were good. I would recommend SGT.

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    SGT Auto Transport
    Response from SGT Auto Transport

    We appreciate your feedback and look forward to serving you again in the future. Thank you for choosing our services!

    Verified purchase
    Customer ServicePricePunctuality & SpeedStaffRates

    Reviewed Aug. 15, 2024

    I needed a transport service for a car I bought out of Springfield, Virginia. When I contacted SGT Auto, they were quick to get back to me. From that point, they showed good communication as far as how and when things were gonna happen. The rep gave a quote and let me know that he was gonna reach out to the people in his group and find me a driver. That took a couple of days and they ended up using a group with them out of Chicago. I contacted the dealership, that they were gonna be coming to pick the car up. When I talked to the dealership, they told me that they had already been contacted, that they were coming. The gentleman also called ahead to let us know when he would be coming for the delivery. He got delayed but he also called and let us know that he would be.

    When he got here, my vehicle was one of three on the transport that he had. He had to get the other two then mine off and we signed the paperwork. Once he got it off, I inspected it and it met my expectations. You could tell that they did everything safely as far as securing it and the vehicles behind. I was very happy with how it looked and at that stage, we gave him the check. They cut the price a little bit based on what they originally gave me.

    There were some slight issues because he was foreign and had not been very long with the new company but we were able to communicate enough. I bought a Tesla which he had never done but he was fine getting it off. He figured it out. Everything worked out perfectly. It was pretty much seamless as far as working with the gentleman that I called and each call that I had with him in the process. Everything was pretty much how I would hope it would go. I wouldn't hesitate to use SGT Auto again and would recommend them.

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    SGT Auto Transport
    Response from SGT Auto Transport

    Thank you for sharing your positive experience! We're glad to hear that everything went smoothly with your vehicle transport and that our team met your expectations. Your recommendation means a lot to us, and we look forward to assisting you again in the future.

    Verified purchase
    PricePunctuality & Speed

    Reviewed Aug. 14, 2024

    I purchased a car out of state and I needed to have it transported from Ohio to Colorado. We got things going fast with SGT Auto and that was what I was looking for. They were a day late for the pickup, from the time they gave me, and I was a little worried about that time of the year because there was hail all over that part of Kansas and even in Colorado. And because it was a day late, I wasn't in town for the pickup. So I had to ask my brother to receive it. I wasn't sure if things were going to go smooth during the checking the car but in the end, it turned out to be okay.

    The quote they gave me was for the open transport and a few days later, I looked on the news and when I expected the car to get here, I saw all this hail. It was the worst time of the year to ship cars. When they got close to the destination, I got a message about the timeframe when they were going to arrive. So that was pretty good. They brought the car to the house and they got it here in a reasonable time. The quote they gave me was what I ended up paying. Initially, I put my information out there for the prior week and I got better quotes. But a lot of them expired. I could pay a lot less if I knew when exactly the car was ready for pickup but the dealership took a little longer to get it because it had issues.

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    SGT Auto Transport
    Response from SGT Auto Transport

    Thank you for sharing your experience. We’re glad to hear that everything turned out okay despite the initial concerns. We apologize for the slight delay in pickup and understand how the timing and weather conditions were a worry. We’re pleased that the car arrived safely and within a reasonable time. Your feedback is valuable, and we appreciate your understanding throughout the process. If you need anything in the future, we’re here to help!

    Verified purchase
    PriceStaff

    Reviewed Aug. 13, 2024

    My experience with SGT was all smooth. I didn't have any hassle. The driver communicated with me what I needed. He also answered all of my questions. They picked the vehicle up from Torrance and dropped it in Aurora, Illinois. He gave me a location. It was a walkable distance from my original drop-off location. He parked his truck and got the car down. I did whatever signatures were needed and I paid the remaining amount. The cost was accurate and reasonable too.

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    SGT Auto Transport
    Response from SGT Auto Transport

    We appreciate your feedback! Glad to hear you had a smooth experience with us. Thank you for choosing our service!

    Verified purchase
    Customer ServicePricePunctuality & SpeedStaffRates

    Reviewed Aug. 13, 2024

    The SGT rep I worked with was very nice. He was efficient, got my car there quickly and took care of it. He knew exactly what he was doing. He seemed good and was very professional. I would recommend him. The crew came on the day they were scheduled. It was scheduled for May 28th and they were there on the 28th and it was delivered three days later. It was a quick interaction. He came, introduced themselves, explained the process to me, and told me when my vehicle should be there. Took some pictures and he was in communication with me throughout the whole time. He called me and let me know that he would be there within an hour. When he got there, he gave me a call. I came outside and my car was there. Their price was slightly cheaper than some of the other ones and their service was good.

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    SGT Auto Transport
    Response from SGT Auto Transport

    Thank you for your feedback! We're pleased to hear that you were satisfied with our service. We look forward to assisting you again in the future!

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    SGT Auto Transport Company Information

    Company Name:
    SGT Auto Transport
    Address:
    80 Orville Dr, Ste 100
    City:
    Bohemia
    State/Province:
    NY
    Postal Code:
    11716
    Country:
    United States
    Website:
    sgtautotransport.com