Sears Tire & Auto Centers

The next day I called to file a complaint with Sears customer service, I then went back up to sears as soon as soon they'd opened up, and told them my concerns with my vehicle following their services, one of the associates talking over me (he was there when I'd got my initial service) and I felt that was a sign of guilt, he mentioned about my miles and which had nothing to do with my car smoking or jerking now like they'd broken a pipe on my vehicle, he'd gotten very defensive and an attitude out of this world, he then told me I have an oil leak which mind you, had that been true prior to my getting their services or even after with the snapshot would have seen or shown that, then he says "If I known it'll be like that I wouldn't have taken your car in for an oil change."

I just said, "Well my car was not doing any of this until you guys performed those services on my car." I spent over $400 dollars on services and now they are telling me I have a leak after they were the last ones to be under my hood? This is completely absurd. I am calling customer service again to file a complaint another complain and calling corporate, and also posting with BBB on this matter. This is not fair to me. And this is beyond stressful when automotive centers are deceitful like this. Instead of admitting that they made a mistake and trying to fix it, they trying to cover it up, they leave me to fend and be overwhelmed with all this mess that they made. I can no longer trust them with my vehicle I will never go back to sears again!!!

When my car was finally finished, I voiced my concerns to the guy taking care of me. He didn't have much to say, tried to charge me full price, then argued with me that I didn't actually have a coupon. "This time I'll go ahead and give it to you." This was his response. As if he was doing me some great favor for giving me the coupon that I already had.

I was not satisfied. So I called Sears. After being on hold for over 45 minutes, I decided to try another way of contacting them. I was unable to find any email or alternate phone, so I attempted their chat. It took ten minutes to connect. By this point I was furious. This was my very first experience with Sears. The employee I chatted with told me "I voiced your concerns to our dedicated team!" Kind of odd considering they did not even ask which auto center I went to. Then told me how they'd credit my rewards account. I don't have one. It's my first time with Sears. I was told I needed to set up a rewards account in order to receive my "compensation" and assured that "they'd be better next time." I can promise you this, there will never be a next time. I have never been treated so poorly by a business. Do not waste your time with Sears.

If they check the tires for nails etc when I first went back they would have found the screw but they assume it was the sensor. I am so furious that I was not informed that they do not guarantee their tires anymore and how they didn’t check for any object in my tires. I shouldn’t have to pay for another tire over a month later after I spent over a $1,000.00. This is unacceptable and it’s a ripped off to deceive the consumers and do not disclose to us that they do not guarantee their tires anymore six months ago. The Manager told me. They need to shut that place down and no wonder Sears is having financial problems and filed for bankruptcy. I need Sears to round all my money back to me and take their tires back and I’ll go to Costco and buy my tires where it’s warranty.

At arriving to the location, I had informed the clerk to please let the mechanic know that the tire pressure for the front and back tires would need to be adjusted once the tires are rotated since BMW's guidelines as marked on the sticker from the door panel clearly state that the pressure should be 42 psi for the back and and 35 psi for the front. The clerk made the notes and assured me this would be taken care of. I went about my day and picked up the car a couple of hours later once the service was done.

Within a couple of minutes of driving my car, the computer alerted me that the tire pressure was indeed incorrect. I pulled over to notice that the tire pressures were incorrect ON ALL 4 TIRES. I immediately went back to the Sears Auto Services and brought this up with the same clerk who brought it to attention to one of the workers.

It was at this point that an employee by the name of ** approached me and tried to tell me that everything was correct. I explained to him various times that the dealer sticker has a different PSI that he was telling me was correct. It must be noted that he was trying to tell me that the tires should be 32 PSI even though none of the tires were even at the level the "he said" was correct. He would go ahead and refuse to put air into the tire at my request.

The worst moment of this experience was when ** not only ignored what I was saying but went to my partner and was trying to talk to HIM instead. I told him that he needs to speak to me since I AM THE OWNER of the vehicle but it was obvious that he would prefer to speak to another man and ignore me despite the fact that I am the actual client. It was at this point that I asked for the manager and ** then stated the, "I'm the manager and I'm not putting air on the tires".

So Sears gets a total F for the following reasons: not following manufacturer guidelines clearly depicted on the automobile, refusing customer service, showing a complete lack of respect for the client and allowing a misogynist atmosphere in the workplace. This will be the last time I ever go to any Sears affiliated store or center. Women or anybody that wants their car taken properly care off should be alarmed.