Sears Tire & Auto Centers Reviews

I must say, the experience was outstanding. From the moment I walked in, I was greeted warmly by the knowledgeable and friendly staff. They took the time to listen to my concerns and provided expert advice on the necessary repairs.

I highly recommend Sears Auto and Tire to anyone in need of reliable and trustworthy automotive services. They explaining the repairs in detail and providing fair pricing options. Not only did they complete the repairs promptly..

I can confidently say that their service is top-notch. From routine maintenance to complex repairs, The team is knowledgeable, friendly, and always goes the extra mile to ensure customer satisfaction. I trust Sears Auto and Tire with all my automotive needs.

Waiting 5 hours to do oil change, it was the worse experience ever. Not happy staff who works there. I regret to go and now I go to Roger to fix my car with reasonable bill. Will never go back to Sears again and I think that’s why they bankrupt.

Sears Auto was my go-to for oil changes and minor repairs until they ruined my car. I bought a set of tires, I trusted them to know what were the best tires for my car, My car was higher in back and lower in front. I needed two different size tires, but Sears Auto put one size on my car. When I would drive, the tires were too big for the front, and would shred as I drove. Sears Auto told me it was my fault? They were very irresponsible. When I complained, they damaged my engine, I had to replace a very well cared for engine with a new one to save my car.

After a good few years of using Sears Auto and Tire shop for oil and filter change with no problem by watching via a shop window to my car inside. I used full synthetic oil once per year and always check its oil condition and color prior to shop and after. Last time was I missed watching my car, they returned my car with full new oil and filter they claimed. I checked the oil color and it was discolored. I returned and they said they claimed it's new despite knowing it was full synthetic oil that can last two years. I was skeptical, upset and became a victim of faking service to save their money so I went to my car dealer service dept (more trust) since then. One year later, the Sears Auto and Tire shop went out of business.

I took my 2006 Mercedes Benz Clk350 to Sears auto center in Stockton for an oil change, induction fuel system cleaning service, wheel alignment, Underhood/ car check and a snap shot to check the car out for any other services that may be needed. Upon completion of those services, I was told and given a paper (snapshot) saying I needed a new timing belt, and Air filter change. A few days later following my service at Sears I finally drove my car, (I have two cars and with the Mercedes I don't drive much because of the mileage balance) however my car started smoking on the freeway, and this really unpleasant smell reeked throughout my car, it my car beginned jerking and that's never happened ever before, so I pulled off the road to check it out.

I brought two tires from Sears brand new for my suv in May. I got the extra warranty and tire rotation too abt 400.00. My car started to drive funny in November and I looked at my tires and they are completely worn the same way as when I brought them to them to get services done. I called them and now they are saying that my warranty that I paid for is voided because I didn’t come back and get my tire rotated. What kind of bull is that!! So I’m out of 400.00 worth of tires that were under warranty and I can’t get no one to talk to me. I was on the phone for an hour being transferred to 10 different people. No one wants to hear me and they said they have no corporate office that I can call????

Tried to charge $50.00 to top off power steering fluid. Claimed it can't be done. Can only be flushed and refilled.... REALLY???? I guess I'm mistaken because with only 40 years wrenching on cars, what could I possibly know!

Where to begin? I scheduled an appointment for an oil change at Sears Auto because of a coupon. Worst decision ever. My appointment was scheduled at 3pm. When I arrived, I waited 15 minutes before being taken care of. Being the only customer, I was a little confused. I was told my car would be done in about an hour. I waited nearly two and a half hours for my car to be finished. During that time, no employee even attempted to update me on what was taking so long.