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Sears Auto and Tire
Overall Satisfaction Rating
3.56/5
  • 5 stars
    123
  • 4 stars
    175
  • 3 stars
    182
  • 2 stars
    53
  • 1 stars
    36
Based on 569 ratings submitted in the last year
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Sears Tire & Auto Centers

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792 Sears Auto and Tire Consumer Reviews and Complaints

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Page 1 Reviews 1 - 30
Rated with 1 star
Verified Reviewer
Original review: May 16, 2019

I got a flat and called Sears to redeem my expensive warranty. They told me I had to tow the car to a Sears nearly 50 miles, else the warranty was voided. Clearly, unless you plan on getting a flat tire next to a Sears the warranty is totally useless. It should not be legal to sell warranties like this, and I am sure they rare fulfill any as a result of nobody being able to afford the towing costs.

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Rated with 1 star
Verified Reviewer
Original review: May 7, 2019

I purchased 4 new Michelin tires from Sears automotive in Wilmington De for over $1,017.00 and couple of days later the tire pressure light came on. I went back and they didn’t check for any nails etc in my tires. They told me they reset the sensor. Couple of days later same issue. I had it reset again. The third time it happened about three weeks later. I went back. They told me there’s a screw and it cannot be repaired and they do not guaranteed their tires anymore. And I had to cough up about $200.00 after I had a discount coupon to purchase a tire. I had no idea they do not guarantee tires anymore which is unheard of if you’re in the tire business. I will never ever spend a dime in this business.

If they check the tires for nails etc when I first went back they would have found the screw but they assume it was the sensor. I am so furious that I was not informed that they do not guarantee their tires anymore and how they didn’t check for any object in my tires. I shouldn’t have to pay for another tire over a month later after I spent over a $1,000.00. This is unacceptable and it’s a ripped off to deceive the consumers and do not disclose to us that they do not guarantee their tires anymore six months ago. The Manager told me. They need to shut that place down and no wonder Sears is having financial problems and filed for bankruptcy. I need Sears to round all my money back to me and take their tires back and I’ll go to Costco and buy my tires where it’s warranty.

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Rated with 1 star
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Verified Reviewer
Original review: May 1, 2019

I am shocked and appalled by the experience I had at such at an establishment with the Sears name. Not only was there a lack of customer service, but the level of discrimination and misogynism made me compelled to write this complaint so that the public be informed of such hideous business practices. This occurred on Saturday, April 27th when I took my BMW to the Sears Auto Services located at 3655 SW 22 Court in Miami Florida.

At arriving to the location, I had informed the clerk to please let the mechanic know that the tire pressure for the front and back tires would need to be adjusted once the tires are rotated since BMW's guidelines as marked on the sticker from the door panel clearly state that the pressure should be 42 psi for the back and and 35 psi for the front. The clerk made the notes and assured me this would be taken care of. I went about my day and picked up the car a couple of hours later once the service was done.

Within a couple of minutes of driving my car, the computer alerted me that the tire pressure was indeed incorrect. I pulled over to notice that the tire pressures were incorrect ON ALL 4 TIRES. I immediately went back to the Sears Auto Services and brought this up with the same clerk who brought it to attention to one of the workers.

It was at this point that an employee by the name of ** approached me and tried to tell me that everything was correct. I explained to him various times that the dealer sticker has a different PSI that he was telling me was correct. It must be noted that he was trying to tell me that the tires should be 32 PSI even though none of the tires were even at the level the "he said" was correct. He would go ahead and refuse to put air into the tire at my request.

The worst moment of this experience was when ** not only ignored what I was saying but went to my partner and was trying to talk to HIM instead. I told him that he needs to speak to me since I AM THE OWNER of the vehicle but it was obvious that he would prefer to speak to another man and ignore me despite the fact that I am the actual client. It was at this point that I asked for the manager and ** then stated the, "I'm the manager and I'm not putting air on the tires".

So Sears gets a total F for the following reasons: not following manufacturer guidelines clearly depicted on the automobile, refusing customer service, showing a complete lack of respect for the client and allowing a misogynist atmosphere in the workplace. This will be the last time I ever go to any Sears affiliated store or center. Women or anybody that wants their car taken properly care off should be alarmed.

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4 people found this review helpful
Rated with 1 star
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Verified Reviewer
Original review: March 12, 2019

Worst service ever. Scheduled an oil change appointment & walked out 7 hrs later. I didn't get a call until nearly 3 hrs and I agreed to the suggestions of getting a new air filter & brake pads. In a 4hr time frame they never followed up. I had to call multiple times & showed up just before 5pm Sunday closing time. My car was still lifted & went untouched for 30 minutes until the mechanics finally rushed to piece it back together. That night I was left stranded right off the Olive Exit on the 99 a very dangerous area for a young female to be alone at 11pm.

I paid for a new battery that wasn't even the issue, a quart of oil because it hardly had any, a tow truck to my house & a tow truck to Sears the next morning. I missed a full day of work and school to resolve this just to be told it's my fault. They claim it was just a coincidence that may relate to the code the car read on Sunday Which they also failed to communicate with me. Now I have an engine light & leaking oil. Do not trust Sears. They will not take responsibility for their mistakes and do not care about their loyal customers.

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Rated with 1 star
Verified Reviewer
Original review: Jan. 27, 2019

I took my Camry for oil and filter change to Sears Auto Center in Downey, California on Jan. 15, 2019 and was told 2 1/2 hour wait so I decided to go their department store and went back 1 1/2 later and they said it's done and I paid $66.96 total for full synthetic oil and filter. I had marked the oil filter and the oil cap before taking it to Sears for oil change but forgot to check it right away till 12 days later and the markings were still there.

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Rated with 1 star
Verified Reviewer Verified Buyer
Original review: Jan. 3, 2019

My son had a slow leak on one of his tires - after a couple of weeks of him putting air in the tires to get the warning light to go out. He asked what he should do. Both him and I walked around the Jeep looking for the obvious - nail etc.. Nothing was found, I advised him to take it in to a service center and have them check the tires- a slow leak they could patch it. He chose Sears Auto Center at the Palm Beach Gardens Mall because he could do it while he was working. He dropped the car off- they called him back and explained that they had found a nail in the tire. He walked over to discuss this and they asked him to keep the Jeep there overnight and that they would order a new tire because it was on the side wall.

My son called me and asked if he should do that. I asked them to put on his spare (Regular Size Spare) and we would get a quote as they told him his tire would be $100- $200. I looked at the nail that was left in it. It was one that was sticking out 2" and about 4" down from the valve. I was extremely disappointed in the fact that they would do that as that nail was as obvious as can be! I called Sears to speak with the manager and got an assistant manager. He disagreed with me then suggested that I come in to look at the cameras. When I told him I would be right over he then backtracked and said that LP guy was not in (Loss Prevention) - SO I suggested the next day and he said no. That it would have to be next week!

After a few choice words we hung up. He then called me back to tell me that the reason we didn't see it was because it was a right rear tire and that it originally was thought to be the front drivers tire- which nothing was said of that nor mentioned on the work order or discussed with my son! Probably one of the many reasons they are going bankrupt - Dishonest & Shady!

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Rated with 1 star
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Verified Reviewer
Original review: Nov. 17, 2018

I brought in my 2004 Subaru Forester in to this location on the morning of 10/29/2018. I've been battling an intermittent overheating problem and figured I would drop off my car to be looked and hopefully fixed by the time I get off of work (I also work in the mall). I received a call about an hour later and was told that they recommend I change out the thermostat and that the price would $189 out the door. I told the gentleman on the phone that I would call him back in 5 minutes since I was at work. I call back and nobody answers so I left a message telling them to go ahead with the work. 6 hours go by and I receive no response. About 10 minutes before the shop closed I received a call saying that I had called his bosses phone and that they just received my message and the work wouldn't be done until the next day.

10/30/2018 I receive a call in the morning saying that I was misquoted and that the price would actually be $259.25. At this point I'm frustrated and I just want my car fixed. A few hours later my car was ready for pick up. Within about 10 minutes of driving home, my cars begins to overheat. I am now furious. I'm not a mechanic but, I prefer to do most of my own work and knowing that I just overpaid for a simple thermostat job that was not done properly makes matters worse.

11/5/2018 I drop my car off again and explain to them what had happened on my way home. The Gentleman behind the counter said they would take another look at it. I receive a call a little while later and I gave them a list of all the parts of the cooling system that I had replaced myself. A new radiator cap, ECT Sensor, and coolant overflow hose.

Finally, I receive a phone call telling me that they had replaced the ECT sensor for free and that the one that I had put in was incorrect and my car has not overheated. When I arrived to pick up my car the mechanic that had been working on it said that with the new ECT sensor that they put in the temperature gauge inside of the car shows that's the car is getting hot but in reality it is not and insists that my instrument cluster must be broken. On my drive home the gauge went well past the red zone and shaking within 5 minutes of driving!

When I got home I check to see if there was any bubbles in my coolant and I didn't see any, so I figured I didn't have to worry about the worst case scenario, a blown head gasket. I ended up ordering a new ECT sensor directly from Subaru and installed it myself. And what do you know, the temperature gauge inside the car did not go into the red zone until almost 20 minutes of driving. The problem is obviously not an electrical issue.

11/11/2018 I called the shop twice, once at 10:09 a.m., no answer and left a message. Called again from my fiance's phone about an hour later and no answer. I found the email for the Market leader and told him the experience I've had with the company and ask that we have the mechanics install a genuine Subaru thermostat or a full refund. 11/13/2018. I receive an email from the market leader stating that the mechanics will be able to install the Subaru thermostat. I had an appointment with the shop at 8 A.m. on 11/15/2018.

11/15/2018 I dropped my car off the day before so that way the mechanic would have the car right away in the morning. Later that day I walked over to the auto Center from work roughly an hour before the auto center closed, I never received a phone call that the car was done. Luckily my car was done and sitting outside. I start my car up and I hear gurgling coming from the front of the car, that's not a good sign, as they either didn't burp the cooling system or, they didn't burp the cooling system properly. About 15 minutes into my drive home the temperature gauge starts to creep up again and eventually hits the red zone.

Fearing the worst, I check the coolant and it's bubbling. They also overfilled the coolant. I spent an hour burping the system myself and the bubbles never stopped. I now have to take it to the dealership to get a leak down test and hope it's not a blown head gasket. I'll admit, I made a mistake, and that mistake is taking my car to Sears Auto. Do yourself a favor and go elsewhere. Better yet, save yourself some gray hairs and money, do the work yourself.

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Rated with 5 stars
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Verified Reviewer
Original review: Oct. 5, 2018

Thank you, Thank you, Thank you... I said this many times because it is such a thankless job when you have to give people the news about car repair. This shop does such a really good job and it's really evident because of all the reoccurring business they receive. I wanted to take the time to personally thank **. Thank you all for making my experience a good one each time I bring my company vehicle to be serviced at 6501 95th St, Chicago Ridge, IL 60415.

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Rated with 1 star
Verified Reviewer
Original review: Sept. 19, 2018

My appointment at Sears Santa Maria, CA Auto Center was ignored. After 3 hours my car had not moved so I requested my keys to go elsewhere for the brake job, tire rotation and wheel balance. The two service writers instructed me to walk through the shop area to get my keys to my vehicle from the mechanic. Very unprofessional and little regard for customer safety. I will never shop at Sears again!

3 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: Aug. 24, 2018

My daughter's getting ready to drive off to college, she takes her car to Sears in Glendale, California to get her oil changed in her car. She waits over an hour pays the bill drives home parks the car. She leaves with her mother in a different car to do some final shopping. The next day we pack her car at 6am. I check the oil to make sure they filled it to the top of the dipstick. The oil was black like they never change the oil. She has to leave that day to go back to college so I no long have that car at home.

I go to the Sears automotive department that morning to let them know I don't believe they change the oil in my daughter's car or maybe they change the oil but not the filter because there is no way the car's oil should be black driving it back home 4 miles. The rep at the counter said the manager wasn't there and she would call me when she got in that day. I never received a phone call. I called the next day at 2:30 he said the manager had already left for the day and that they checked the video and the oil had been changed.

I said I don't believe that and I wanted to see the video and still wanted to talk to the manager. It has been more than a week and I have yet to hear from anyone at Sears. So beware. Check your oil before you leave Sears. Ask for your old parts on any auto repairs even if you don't plan to take the parts with you, just to inspect. In this case if Sears had change her oil and had a video of their service department doing the work you would think they would not only be willing to show me the video but the manager would have been willing to call and defend the work of her employees. BEWARE OF SEARS AUTOMOTIVE DEPARTMENTS AND CHECK YOUR OIL BEFORE YOU LEAVE. This seems to be a rip off don't trust them. Once again check your oil before leaving.

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2 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: Aug. 10, 2018

I purchased an automotive item online with a deliver date of 8/2/18. Because it was delayed I contacted Sears via Chat. The Chat rep checked my account (and something else offline) and told me that the item was backordered and that it was High Demand so it would be delivered on 8/18/28. I advised her that there is No updated delivery date on the website nor did I get an email from anyone to advise me that delivery of the item would be delayed for 3 weeks. I advised her that this is very poor communications and bad customer service. She said that for the inconvenience that she would offer me a $5 credit on my Reward account and another $10 is credits towards future purchases. I checked my account several days thereafter and there is no such credit on my Rewards account as promised. Another failed promise to this long-time customer. This will be my last purchase with Sears Online or In store. Goodbye Sears. No wonder you are closing stores.

2 people found this review helpful
Rated with 5 stars
Verified Reviewer
Original review: Aug. 6, 2018

I went to Sears Auto for Oil Change. They give me a coupon. After dropping car, I spend some time in shopping and got 20 % discount using coupon. Rest of the time I did walk in mall, read some books at Book a Million, ate some sample at food court. Oil change at Sears was a fun...

2 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: Aug. 5, 2018

I bought a wheel alignment for Sears from Groupon. One of the requirements set forth by Groupon was to make an appointment online. I scheduled an appointment at the Chicago Ridge location and arrived on time, but Sears didn't honor or value my appointment time well beyond an hour or so. I canceled the wheel alignment at Sears and got a refund from Groupon. This Sears is poorly mismanaged and has unprofessional employees: Eric, Amanda, etc. I am awaiting a call from the district manager and/or store manager so that I can get a FREE WHEEL ALIGNMENT!!!

2 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: July 25, 2018

Made an appointment online, got a confirmation reply, and I arrived on time. Was told by Greg, "Mechanic will finish up on a prior customer, but your car is next. Your service takes over an hour, so expect an hour and a half to 2 hours." I waited an hour and a half and my car had not moved from where I parked it. One star for not honoring appointment time. No manager available. Called Sears Customer Care (888)-820-3352 and was told that they can't accept a complaint from me because I did not pay for service.

2 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: July 22, 2018

Recently I went to Sears Auto Nashua, NH for conventional oil change for my Toyota. They told they can only do synthetic oil change for my car, I was okay with that. I checked my engine oil after 2 weeks and realized that they didn't change the oil at all. Can someone suggest what is the best way to complain about this fraud.

4 people found this review helpful
Rated with 2 stars
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Verified Reviewer
Original review: July 15, 2018

Manager is not courteous and accommodating. It took workers more than 2 days to find of what was wrong with my water pump and/or alternator or the belt of my car before they finally resolved the problem. And when you come back to the auto center waiting area during or after hours, you don't know whom to approach and the workers whom you dealt with are gone for the day. I think there is no coordination among them.

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Rated with 1 star
Verified Reviewer
Original review: June 19, 2018

Sears Auto left off my oil cap, and I drove the car not know the oil was draining out all over my engine, until I saw it puddled on my driveway. When I took it back to Sears Auto, they were apologetic and took full responsibility, as they had it on video where the tech left it off when he was doing my oil change. They immediately got a claim with their insurance company, Sedgwick. It has been a nightmare dealing with Sedgwick. The rep will not return my call. I was told by Sears Auto to not drive the car, so I footed the expense of a rental car for a week, while I waiting on Sedgwick Insurance to return my call. To date, I have left 4 voice mails and sent 3 emails BUT NO RESPONSE. I will contact my Insurance commissioner and file with the BBB.

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Rated with 1 star
Verified Reviewer
Original review: June 10, 2018

I was told to be at the Sears Auto Service Center at noon, I arrived 15 mins early. I was told that it would take 2 hours to do the work on my Jeep, (replace the rear shocks). I checked and after an hour nothing was being done. Then when I check again an hour later they had taken my Jeep and parked it in a corner. I asked the service writer if it was done? He looked out and said he would check. He came back and said just to give him another 45 mins that he would get it done right away. Not what I want a mechanic having to hurry and get a job done that way. I don't think they wanted to work on my Jeep as it didn't pay as well as doing some of the other work. I think I will close my Sears C.C. account as I have lost faith with Sears.

3 people found this review helpful
Rated with 2 stars
Verified Reviewer
Original review: June 4, 2018

I am not sure what to think about them. On one hand, they did a decent job, and retained professional attitude. On another, they tried to save on oil, and replaced only a bare minimum on my vehicle. I had to add a whole quart of fully synthetic oil afterwards myself.

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Rated with 1 star
Verified Reviewer Verified Buyer
Original review: June 2, 2018

The worst store manager at the White Plains location - First of all was rude letting me know that even though I had an appointment it would be 3 hrs. It's not about the fact it was 3 hrs but about how he said it. Then proceeded to overcharge me for tire rotation. He refused to relent to the fact that he was charging me for tire removal and change instead of a simple rotation. I have been charged for a simple rotation on many different occasions at Yorktown (which is now closed) and expected the same at White Plains. I was already there for an appointment and he pretty much held me hostage by refusing to acknowledged he was using the wrong code. I landed up paying $80 instead of $15. The rudest manager I have encountered. Was rude to other customers too - Pretty much telling one customer that she should get a translator even though she spoke very good English. She pretty much told him off too.

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Rated with 1 star
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Verified Reviewer Verified Buyer
Original review: June 2, 2018

My husband showed up to our appointment that was scheduled when I bought tires online and was told we did not have an appointment and they would not put our tires on! Also was told that we would have to pay a second install fee of $18/tire because even though the breakdown cost shown on the online receipt, which showed $11.96 auto installation fee, $12.00 haul away/disposal fee, $4.00 environmental fee, plus paying for rubber valve stems did not cover installation and it was not free!!!! Also was told that he could not cancel our order, we would have to do it ourselves... because he was too busy and had too many other customers to help.

When asked if we could speak to a manager, was told very rudely by a "fill-in" (we were never told his name, just repeated times that he was from an Alpharetta store that had just closed), that the manager was not there because he was moving, all the while rolling his eyes about it! Ridiculous excuse for customer service!!! You have lost a repeat customer. We have gotten tires and services here many times before... including tires for my husband's truck a year ago at the very same location that were bought online and DID include free installation. We had excellent customer service that time, but because of this will NEVER, EVER come to this location again and will tell everyone we know to stay away! No wonder Sears stores are closing left and right if this is the norm!!

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2 people found this review helpful
Rated with 1 star
Verified Reviewer Verified Buyer
Original review: May 8, 2018

I had engine oil service done by Sears Auto, Frisco, TX on 7th April 2018 wherein they also put a new oil filter. My car broke down on 25th April 2018 and the engine would not start. I learnt from another auto repair shop that the engine had seized due to no oil and will require replacement. My car is a 2008 Toyota Camry and is at 72000 miles and has been maintained well. Also, Sears Auto had carried a multipoint inspection and found that engine oil was good and there were no wear and tears. Moreover, they changed the oil filter. My complaint is that Sears Auto had failed to find and report to me that there was damage to the engine oil unit and did not put an oil filter when they charged me for the same. This led to the engine seizing and breaking down.

Their insurance company (Sedgwick), as expected, denied the claim stating that there was no oil filter. Had they checked the final invoice and multi inspection report they would have found that Sears Auto had replaced (and charged) the oil filter and given a green light to Engine Oil just 2 weeks before the incident. Now that they have left me stranded without a car, I have no option but to pursue alternate routes to get their attention.

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2 people found this review helpful
Customer increased Rating by 3 stars!
Verified Reviewer Verified Buyer
Resolution response: Aug. 10, 2018

After so many attempt found a manager name Javier at Valley Stream Auto center who called different location, found my matched tire and help me resolve the issue. Thanks Javier for your help.

Original review: March 30, 2018

I would like to comments about the worst service of Auto department in Valley Stream, Green Acres Mall. The worst customers service and follow up. All staff are very rude and not pay attention to the customers properly. I would not recommend anyone to go to this place for Auto services. They charged too much for the Tires but don't provide quality of service. I had the four tire replaced 2 months ago and one tire came up with bump on it. Went to see the shop on 3/17 and they offer me to replace the tire and tech told me he will order the tire. Since then I am keep calling to find out the status of the tire.

They put on hold for an hour on the phone to find out the status but never get answer. I am still waiting for Jacques to call me for status. Today is 3/30 and it too dangerous me that care with broken tire. I'm hopeless. This kind of big company does not have any action and follow up with their staff what they are doing with their customers who are running their business. Manager is not also helpful for this situation. I would not recommend anyone to go to Sears Auto since I have very bad experience. No one answer me on when I call what is the status of my tire. This is ridiculous.

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Rated with 1 star
Verified Reviewer Verified Buyer
Original review: March 22, 2018

I purchased DieHard Battery from Sears that was defective (the cranks were approx 1/3 of the advertised value, causing starting issues). I contacted Sears 1.5 weeks after the purchase asking for a refund, they "tested" the battery on "their big tester" (I was treated like a second class citizen) and advised me that "it is good" and refused to refund the money. I contacted the corporate headquarters, explained that the product is defective, provided all documentation including a testing results from my mechanic. I was willing to cooperate, offered the product for additional testing, but they were very condescending, uncooperative and could not care less.

They are still refusing to refund my money for the defective product, making excuses and blaming it on everybody else including my mechanic (I offered the product for additional testing, again, but they are not interested and did not provide a shred of evidence to support their claim). Do not buy anything from Sears! Defective product and the worst customer service I ever experienced!

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Rated with 5 stars
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Verified Reviewer
Original review: March 7, 2018

Made an appointment online for an oil change. Easy and convenient. Went in on scheduled day and was greeted by friendly staff. Took me right in and was done faster than expected. The manager Eric was kind and helpful. Made for a great experience and I will always go back to the Holyoke location. Thanks guy!

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Rated with 1 star
Verified Reviewer Verified Buyer
Original review: Feb. 12, 2018

I have gone to Sears Auto many times and have all the records. When I went to get an alignment done under the $189 Lifetime Alignment Warranty I bought a year ago, they said I don't have a lifetime warranty. I showed them the paperwork. It has my name, my address, but a different vehicle, a Honda Pilot. I have never owned a Honda Pilot and showed them all the records I have from Sears Auto with my name and the proper vehicle, a Honda CRV. The work order showed that the Lifetime Warranty was bought under my vehicle with all the correct information.

After they did the alignment and I paid the $189, the final invoice showed it was bought under the wrong vehicle and VIN#, the Honda Pilot. After 20 minutes of telling the manager, Chris, THEY did something wrong, they refused to budge and more or less insisted that I was lying. I suppose people do try to switch cars on lifetime warranties, but it was very obvious from all the records they have for at least 3 years that I have never had a Honda Pilot serviced at any Sears location. I will never go back to them again. I have posted both the Work Order with my correct vehicle info and the Final Invoice with the wrong vehicle below. Both records show the exact same mileage on both cars!

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3 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: Dec. 29, 2017

I ordered a tire replacement at Sears online. Their online rep told me the Sears location in Boca Raton definitely had the tire in stock so I placed the order. I told him that I am sure when I went there, the tire would not be in stock, but he said he checked their inventory at 2 locations. I made an appointment to have the tire installed. I went for the appointment, and after an hour of waiting I asked what was going on. I was told "he is on it" and I asked what was the delay and he found out they of course did not have the tire in stock and told me that the online store is unreliable. They were "looking for some place order the tire". So after 1.5 hours waiting, they told me they were nowhere so I had them put the tire back on and give me a refund. In closing, this place is chaos and if you can avoid it, do so. They are inept and unable to do anything right. I wasted time while they fiddled around and did not communicate.

3 people found this review helpful
Rated with 1 star
Verified Reviewer Verified Buyer
Original review: Dec. 2, 2017

I'm having a BIG problem with the Sears Auto Center here in Clovis, CA. I moved here from Boise. Idaho April 1, 2017 and before Idaho I lived in Phoenix, Arizona (husband in the United States Navy). I bought an alternator for my 2005 F350 diesel truck from you guys almost 2 years ago and had you install it. You guys installed the wrong one the first time (an alt. For a dual alt. Set up which I do not have) and fried my batteries, FICM (Fuel Injection Control Module) and obviously the alternator. 1.5 years ago I bought the truck to your Boise, Idaho location when this happened (that’s where the military moved us to). Boise location comped my batteries (since I chose to pay for my FICM myself because I wanted an aftermarket one) and put the correct alternator in my truck.

My alternator failed last week and stranded me with my 85 year old grandfather 300 miles from home. I called my local sears and the manager was a total jerk to me and would not honor the warranty even though he stated it was still valid. He stated he would not honor the warranty because the last sears didn't put notes in the account stating they installed it even though he has record of ALL of the purchases including that one. I called corporate and they assured me they would fight to get the alternator I had to buy so I could get home reimbursed and have the District Manager call me within 24-48 hours. This was 11/27. I've called 3 times now and been given the run around and still haven't been contacted by ANYONE. I have spent a lot of money with Sears over the years as my account will reflect and I would like to continue to do so however if this matter isn't resolved I will never step foot in Sears again.

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2 people found this review helpful
Rated with 1 star
Verified Reviewer Verified Buyer
Original review: Nov. 29, 2017

On Sunday, November 26, 2017 I took my car to Sears because the battery was dead. They sold me a battery. Then they told me that the alternator was defective. It was Sunday, I needed the car and they could do the work immediately. In this situation, rather than waiting to take my car to a trusted mechanic, I had them install a new alternator. On Monday, November 27 I noticed that there was a large puddle of water under the car. I took the car back to Sears. They told me that they could find no leak, and that the water must have been from another car parked in that spot before me. On Tuesday November 28 first thing in the morning, there was another puddle of water under my car.

I took car back to Sears, and this time they told me that the leak was at the connection where the hoses connect to the radiator. They told me that they could not repair it. They also told me that I now needed a new radiator! I told them that I have owned this car for 15 years, always parked it on my concrete driveway, and there has NEVER been a leak on the driveway before! It seems quite a coincidence that less than 24 hours after Sears installed a new alternator, there is a problem with the radiator.They told me that, yes it was quite a coincidence that the radiator connection was leaking. But it could not possibly have been created by them. Not possible!

Later today, I took the car to a trusted mechanic. He told me that when Sears installed the alternator, they pressed down on the top of the radiator, and that was the cause of the damage. Easy to understand since the alternator is less than 5" from the radiator, and the belt driving the alternator is even closer! Tomorrow my trusted mechanic will begin the process of attempting a repair, but they advise me that the entire radiator may have to be replaced as a result of the poor craftsmanship of Sears installing the alternator.

Does anybody out there really believe that this problem occurred less than 24 hours after Sears serviced the car, and it has nothing to do with the work that they did? That it was "not possible" that they did anything that could have caused the problem. By the way, both yesterday and today when I was in the Sears Auto Service Center THERE WAS NOT A SINGLE OTHER CAR IN THERE FOR SERVICE. Imagine that, about 20 bays with car lifts and NO CARS! It looks like I am one of the last folks to learn what a terrible service provider they really are! I spent over $500.00 on a new battery and rebuilt alternator, and I bet they won't even be in business in a few months!

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4 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: Oct. 25, 2017

I bought new tires from the Glendale Sears Automotive less than 4 years ago. The tires have a 70K mile warranty. After driving less than 25K the rear back tire looked low so I put some air in it. About 10 days later I drove another car for a couple of days and when I returned to my car, the tire looked a little low again. I put air in and went to Sears to have it checked out.

I walked in and there were no other customers. Four sears employees were at the desk and it literally took 10 minutes for them to help me. I went out with a women to check out the car and she said that I didn't buy my tires from them. They would never sell me such a crappy tire. She said the sidewalls of the tires were all cracked and falling apart. I insisted that I bought them there and we went in and checked the computer. Yep! Purchased at Sears... In Glendale. When the information was confirmed she started to back peddle and blame me for the damage to the tire saying they really were a good tire and I just drove around on flat tires and that caused the damage. REALLY???

Her assessment was I needed new tires. I asked her if they would be prorated because of the warranty and she said they would not be because the tread of the tire was still good. BUT THE TIRE IS CRACKING AND FALLING APART!!! Which once again she said was my fault. I left and will never return to Sears for any car needs. Bottom line: Sears (Glendale, CA) sold me a crappy tire (buy their own admission) and they do not stand behind their products and warranties. Proceed at your own peril if you read this review and continue to do business with this location. I don't know about other Sears location, I can only speak about my experience with this one.

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2 people found this review helpful
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Sears expert review by Lauren Fix

Sears department store has roots going back to the 19th century, but the company didn’t open its first auto center until 1931. The company now operates more than 650 Sears Auto Centers in the United States and Puerto Rico. Their ASE Certified technicians provide a full range of preventative automotive maintenance services and many repair services. They also sell and mount tires.

  • Special discounts: In addition to seasonal sales and online coupons, Sears Auto Centers offer special discounts to active, reserve and retired members of the U.S. military. They also offer discounts to AARP members and employees of certain companies. Interested consumers can see if their company is a Sears partner on the Sears Auto Center website.

  • Accessories: Those looking for accessories for their vehicle can purchase them at Sears department stores. They sell car emergency kits, floor mats, jumper cables, car detailing products, manuals and more.

  • Battery service: Sears Auto Centers promise to install batteries in 15 minutes or less. If they don’t, the installation is free. They will also check a customer’s existing battery for free.

  • Performance Snapshot: Consumers who are having problems with their vehicle can visit a Sears Auto Center for a free Performance Snapshot, which includes a computerized diagnostic check, an extensive visual inspection and a report with recommended maintenance and repairs.

  • Online scheduling: Customers who need to schedule a service can set up an appointment on the Sears Auto Center website. Same day appointments may be available depending on the individual center’s schedule.

  • Best for: Sears Auto Center is best for those who want a certified technician to perform maintenance and repairs and who want to stay with the same company even if they’re away from home.

Profile picture of Lauren Fix
Lauren Fix Auto & Finance Contributing Editor

Lauren Fix, also called The Car Coach, is an automotive and auto finance expert. Her understanding of vehicles has made her the “go to” person on TV, radio, print media and the Internet. She has authored multiple books and writes a column for several outlets, including Parade Magazine, NewsMax and Car Coach Reports. She is a regular guest on major news and morning shows, discussing the latest updates on cars and car financing that will help drivers make smart decisions when buying, maintaining and financing cars.

Sears Auto and Tire Company Information

Company Name:
Sears
Website:
www.sears.com
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