Sears Tire & Auto Centers Reviews

I got a flat and called Sears to redeem my expensive warranty. They told me I had to tow the car to a Sears nearly 50 miles, else the warranty was voided. Clearly, unless you plan on getting a flat tire next to a Sears the warranty is totally useless. It should not be legal to sell warranties like this, and I am sure they rare fulfill any as a result of nobody being able to afford the towing costs.

I purchased 4 new Michelin tires from Sears automotive in Wilmington De for over $1,017.00 and couple of days later the tire pressure light came on. I went back and they didn’t check for any nails etc in my tires. They told me they reset the sensor. Couple of days later same issue. I had it reset again. The third time it happened about three weeks later. I went back. They told me there’s a screw and it cannot be repaired and they do not guaranteed their tires anymore. And I had to cough up about $200.00 after I had a discount coupon to purchase a tire. I had no idea they do not guarantee tires anymore which is unheard of if you’re in the tire business. I will never ever spend a dime in this business.

I am shocked and appalled by the experience I had at such at an establishment with the Sears name. Not only was there a lack of customer service, but the level of discrimination and misogynism made me compelled to write this complaint so that the public be informed of such hideous business practices. This occurred on Saturday, April 27th when I took my BMW to the Sears Auto Services located at 3655 SW 22 Court in Miami Florida.

Worst service ever. Scheduled an oil change appointment & walked out 7 hrs later. I didn't get a call until nearly 3 hrs and I agreed to the suggestions of getting a new air filter & brake pads. In a 4hr time frame they never followed up. I had to call multiple times & showed up just before 5pm Sunday closing time. My car was still lifted & went untouched for 30 minutes until the mechanics finally rushed to piece it back together. That night I was left stranded right off the Olive Exit on the 99 a very dangerous area for a young female to be alone at 11pm.

I took my Camry for oil and filter change to Sears Auto Center in Downey, California on Jan. 15, 2019 and was told 2 1/2 hour wait so I decided to go their department store and went back 1 1/2 later and they said it's done and I paid $66.96 total for full synthetic oil and filter. I had marked the oil filter and the oil cap before taking it to Sears for oil change but forgot to check it right away till 12 days later and the markings were still there.

My son had a slow leak on one of his tires - after a couple of weeks of him putting air in the tires to get the warning light to go out. He asked what he should do. Both him and I walked around the Jeep looking for the obvious - nail etc.. Nothing was found, I advised him to take it in to a service center and have them check the tires- a slow leak they could patch it. He chose Sears Auto Center at the Palm Beach Gardens Mall because he could do it while he was working. He dropped the car off- they called him back and explained that they had found a nail in the tire. He walked over to discuss this and they asked him to keep the Jeep there overnight and that they would order a new tire because it was on the side wall.

I brought in my 2004 Subaru Forester in to this location on the morning of 10/29/2018. I've been battling an intermittent overheating problem and figured I would drop off my car to be looked and hopefully fixed by the time I get off of work (I also work in the mall). I received a call about an hour later and was told that they recommend I change out the thermostat and that the price would $189 out the door. I told the gentleman on the phone that I would call him back in 5 minutes since I was at work. I call back and nobody answers so I left a message telling them to go ahead with the work. 6 hours go by and I receive no response. About 10 minutes before the shop closed I received a call saying that I had called his bosses phone and that they just received my message and the work wouldn't be done until the next day.

Thank you, Thank you, Thank you... I said this many times because it is such a thankless job when you have to give people the news about car repair. This shop does such a really good job and it's really evident because of all the reoccurring business they receive. I wanted to take the time to personally thank **. Thank you all for making my experience a good one each time I bring my company vehicle to be serviced at 6501 95th St, Chicago Ridge, IL 60415.

My appointment at Sears Santa Maria, CA Auto Center was ignored. After 3 hours my car had not moved so I requested my keys to go elsewhere for the brake job, tire rotation and wheel balance. The two service writers instructed me to walk through the shop area to get my keys to my vehicle from the mechanic. Very unprofessional and little regard for customer safety. I will never shop at Sears again!

My daughter's getting ready to drive off to college, she takes her car to Sears in Glendale, California to get her oil changed in her car. She waits over an hour pays the bill drives home parks the car. She leaves with her mother in a different car to do some final shopping. The next day we pack her car at 6am. I check the oil to make sure they filled it to the top of the dipstick. The oil was black like they never change the oil. She has to leave that day to go back to college so I no long have that car at home.

I purchased an automotive item online with a deliver date of 8/2/18. Because it was delayed I contacted Sears via Chat. The Chat rep checked my account (and something else offline) and told me that the item was backordered and that it was High Demand so it would be delivered on 8/18/28. I advised her that there is No updated delivery date on the website nor did I get an email from anyone to advise me that delivery of the item would be delayed for 3 weeks. I advised her that this is very poor communications and bad customer service. She said that for the inconvenience that she would offer me a $5 credit on my Reward account and another $10 is credits towards future purchases. I checked my account several days thereafter and there is no such credit on my Rewards account as promised. Another failed promise to this long-time customer. This will be my last purchase with Sears Online or In store. Goodbye Sears. No wonder you are closing stores.

I went to Sears Auto for Oil Change. They give me a coupon. After dropping car, I spend some time in shopping and got 20 % discount using coupon. Rest of the time I did walk in mall, read some books at Book a Million, ate some sample at food court. Oil change at Sears was a fun...

I bought a wheel alignment for Sears from Groupon. One of the requirements set forth by Groupon was to make an appointment online. I scheduled an appointment at the Chicago Ridge location and arrived on time, but Sears didn't honor or value my appointment time well beyond an hour or so. I canceled the wheel alignment at Sears and got a refund from Groupon. This Sears is poorly mismanaged and has unprofessional employees: Eric, Amanda, etc. I am awaiting a call from the district manager and/or store manager so that I can get a FREE WHEEL ALIGNMENT!!!

Made an appointment online, got a confirmation reply, and I arrived on time. Was told by Greg, "Mechanic will finish up on a prior customer, but your car is next. Your service takes over an hour, so expect an hour and a half to 2 hours." I waited an hour and a half and my car had not moved from where I parked it. One star for not honoring appointment time. No manager available. Called Sears Customer Care (888)-820-3352 and was told that they can't accept a complaint from me because I did not pay for service.

Recently I went to Sears Auto Nashua, NH for conventional oil change for my Toyota. They told they can only do synthetic oil change for my car, I was okay with that. I checked my engine oil after 2 weeks and realized that they didn't change the oil at all. Can someone suggest what is the best way to complain about this fraud.

Manager is not courteous and accommodating. It took workers more than 2 days to find of what was wrong with my water pump and/or alternator or the belt of my car before they finally resolved the problem. And when you come back to the auto center waiting area during or after hours, you don't know whom to approach and the workers whom you dealt with are gone for the day. I think there is no coordination among them.

Sears Auto left off my oil cap, and I drove the car not know the oil was draining out all over my engine, until I saw it puddled on my driveway. When I took it back to Sears Auto, they were apologetic and took full responsibility, as they had it on video where the tech left it off when he was doing my oil change. They immediately got a claim with their insurance company, Sedgwick. It has been a nightmare dealing with Sedgwick. The rep will not return my call. I was told by Sears Auto to not drive the car, so I footed the expense of a rental car for a week, while I waiting on Sedgwick Insurance to return my call. To date, I have left 4 voice mails and sent 3 emails BUT NO RESPONSE. I will contact my Insurance commissioner and file with the BBB.

I was told to be at the Sears Auto Service Center at noon, I arrived 15 mins early. I was told that it would take 2 hours to do the work on my Jeep, (replace the rear shocks). I checked and after an hour nothing was being done. Then when I check again an hour later they had taken my Jeep and parked it in a corner. I asked the service writer if it was done? He looked out and said he would check. He came back and said just to give him another 45 mins that he would get it done right away. Not what I want a mechanic having to hurry and get a job done that way. I don't think they wanted to work on my Jeep as it didn't pay as well as doing some of the other work. I think I will close my Sears C.C. account as I have lost faith with Sears.

I am not sure what to think about them. On one hand, they did a decent job, and retained professional attitude. On another, they tried to save on oil, and replaced only a bare minimum on my vehicle. I had to add a whole quart of fully synthetic oil afterwards myself.

The worst store manager at the White Plains location - First of all was rude letting me know that even though I had an appointment it would be 3 hrs. It's not about the fact it was 3 hrs but about how he said it. Then proceeded to overcharge me for tire rotation. He refused to relent to the fact that he was charging me for tire removal and change instead of a simple rotation. I have been charged for a simple rotation on many different occasions at Yorktown (which is now closed) and expected the same at White Plains. I was already there for an appointment and he pretty much held me hostage by refusing to acknowledged he was using the wrong code. I landed up paying $80 instead of $15. The rudest manager I have encountered. Was rude to other customers too - Pretty much telling one customer that she should get a translator even though she spoke very good English. She pretty much told him off too.

My husband showed up to our appointment that was scheduled when I bought tires online and was told we did not have an appointment and they would not put our tires on! Also was told that we would have to pay a second install fee of $18/tire because even though the breakdown cost shown on the online receipt, which showed $11.96 auto installation fee, $12.00 haul away/disposal fee, $4.00 environmental fee, plus paying for rubber valve stems did not cover installation and it was not free!!!! Also was told that he could not cancel our order, we would have to do it ourselves... because he was too busy and had too many other customers to help.

I had engine oil service done by Sears Auto, Frisco, TX on 7th April 2018 wherein they also put a new oil filter. My car broke down on 25th April 2018 and the engine would not start. I learnt from another auto repair shop that the engine had seized due to no oil and will require replacement. My car is a 2008 Toyota Camry and is at 72000 miles and has been maintained well. Also, Sears Auto had carried a multipoint inspection and found that engine oil was good and there were no wear and tears. Moreover, they changed the oil filter. My complaint is that Sears Auto had failed to find and report to me that there was damage to the engine oil unit and did not put an oil filter when they charged me for the same. This led to the engine seizing and breaking down.

After so many attempt found a manager name Javier at Valley Stream Auto center who called different location, found my matched tire and help me resolve the issue. Thanks Javier for your help.

I purchased DieHard Battery from Sears that was defective (the cranks were approx 1/3 of the advertised value, causing starting issues). I contacted Sears 1.5 weeks after the purchase asking for a refund, they "tested" the battery on "their big tester" (I was treated like a second class citizen) and advised me that "it is good" and refused to refund the money. I contacted the corporate headquarters, explained that the product is defective, provided all documentation including a testing results from my mechanic. I was willing to cooperate, offered the product for additional testing, but they were very condescending, uncooperative and could not care less.

Made an appointment online for an oil change. Easy and convenient. Went in on scheduled day and was greeted by friendly staff. Took me right in and was done faster than expected. The manager Eric was kind and helpful. Made for a great experience and I will always go back to the Holyoke location. Thanks guy!

I have gone to Sears Auto many times and have all the records. When I went to get an alignment done under the $189 Lifetime Alignment Warranty I bought a year ago, they said I don't have a lifetime warranty. I showed them the paperwork. It has my name, my address, but a different vehicle, a Honda Pilot. I have never owned a Honda Pilot and showed them all the records I have from Sears Auto with my name and the proper vehicle, a Honda CRV. The work order showed that the Lifetime Warranty was bought under my vehicle with all the correct information.

I ordered a tire replacement at Sears online. Their online rep told me the Sears location in Boca Raton definitely had the tire in stock so I placed the order. I told him that I am sure when I went there, the tire would not be in stock, but he said he checked their inventory at 2 locations. I made an appointment to have the tire installed. I went for the appointment, and after an hour of waiting I asked what was going on. I was told "he is on it" and I asked what was the delay and he found out they of course did not have the tire in stock and told me that the online store is unreliable. They were "looking for some place order the tire". So after 1.5 hours waiting, they told me they were nowhere so I had them put the tire back on and give me a refund. In closing, this place is chaos and if you can avoid it, do so. They are inept and unable to do anything right. I wasted time while they fiddled around and did not communicate.

I'm having a BIG problem with the Sears Auto Center here in Clovis, CA. I moved here from Boise. Idaho April 1, 2017 and before Idaho I lived in Phoenix, Arizona (husband in the United States Navy). I bought an alternator for my 2005 F350 diesel truck from you guys almost 2 years ago and had you install it. You guys installed the wrong one the first time (an alt. For a dual alt. Set up which I do not have) and fried my batteries, FICM (Fuel Injection Control Module) and obviously the alternator. 1.5 years ago I bought the truck to your Boise, Idaho location when this happened (that’s where the military moved us to). Boise location comped my batteries (since I chose to pay for my FICM myself because I wanted an aftermarket one) and put the correct alternator in my truck.

On Sunday, November 26, 2017 I took my car to Sears because the battery was dead. They sold me a battery. Then they told me that the alternator was defective. It was Sunday, I needed the car and they could do the work immediately. In this situation, rather than waiting to take my car to a trusted mechanic, I had them install a new alternator. On Monday, November 27 I noticed that there was a large puddle of water under the car. I took the car back to Sears. They told me that they could find no leak, and that the water must have been from another car parked in that spot before me. On Tuesday November 28 first thing in the morning, there was another puddle of water under my car.

I bought new tires from the Glendale Sears Automotive less than 4 years ago. The tires have a 70K mile warranty. After driving less than 25K the rear back tire looked low so I put some air in it. About 10 days later I drove another car for a couple of days and when I returned to my car, the tire looked a little low again. I put air in and went to Sears to have it checked out.