Sears Tire & Auto Centers Reviews

I was driving on the road and I saw my old sears oil change tag which I still have was sticking there. I stop the car and rechecked it was a old sticker. I returned back to the service center and asked the person about my oil change and he said that money doesn't include oil change. I told him, "You lied to me and tricked." He said he cannot do anything. I left the center and I tried to talk couples of time to his manager on the phone but whenever I call the same person pick up the phone replies me his manager is done for the day and already gone for home. I am really upset. I am a regular customer for this company for a long time. I used to think this is the most reliable company in US when working on the car but it is not anymore for me.

So My Die Hard goes dead at 37 months. One month over full replacement. Sears wants 124.00 plus 14.95 for install to replace the battery one month into the prorated 4 years of the 7 year warranty. I only paid 110.00 for the battery when I purchased it 37 months ago. Wait, there's more. They closed the store in my town and I got the added joy of driving from Thousand Oaks to North Hollywood a 33 mile trip or 65 miles round trip to North Hollywood, and let me tell you North Hollywood is nothing like the gilts and glamor of Hollywood. It's a place that you really don't go after dark.

So Sears has closed the local store near me, asked me to drive a 65 mile round trip taking a handful of hours, to then suggest to receive warranty I should pay more than the original purchased price and pay to have it installed. Wait one more thing, they already replaced the battery at 18 months, so their warranty is as good as the quality of their batteries. I'm done with Sears. Not walking in their stores, not ordering online. We are broke up and I will buy the next 50 batteries from a vendor that stand behind their warranty, like Sears used to. Do you hear me, Mr. Lampert? You ain't what you used to be and your stores look like trash. You can't get a good reputation back, just like you can't get a good customer back. Put a fork in Sears, they're Dead...

However, although I don't think this is acceptable, what got me really angry was that they damaged the exterior border of my alloy wheels. Believe me, it's not a small scratch to the finish, but real damage to the metal. For years I have been taking good care of my wheels, I always buy tires with the protection lip, always park far from the sidewalk curbs, etc. It makes me mad that they are damaged at a store that I am paying hundreds of dollars to work on my car! Not reasonable/not acceptable!

On top of that they also scratch the front bumper - lower lip although I asked to be careful. Overall, I am really frustrated. I will NEVER take my car to Sears again! If you care about your vehicle, don't take your car to Sears.

After arguing with him that I know what I want and I know what I need, then having my father call him, he finally quoted me a price of a little over $500. When I got to the shop to get the new tires, they still tried to get me for more services. They said they recommended that I have all of my fluids, coolant, etc. changed as a manufacturers suggestion. He said "It shows right here that this needs done at 150,000 miles." I pointed out to him that my car is more than 12,000 miles under that and that he should know that as he had just wrote down my odometer reading.

Finally I leave the vehicle there and return to my office while they were doing the tire replacement. Within 20 minutes they call my office to inform me that I need new front brakes. I told them that I was aware of that and that I was going to have that done elsewhere. Then he said your RIGHT FRONT HUB is loose and needs replaced. I told him that would be impossible as it was just replaced a few months earlier. So they went ahead and just did the tire replacement that I requested. I picked up my car and drove home. 3-4 days later I was driving in the mountains with my 12 year old niece and my right side front end started making a terrible grinding noise. I had no cell phone service for quite a few miles.

When I got home I told my husband what it was doing. Sure enough when he checked it the RIGHT FRONT HUB BOLT was loose. He looked at it closely and you could see the marks where "someone" had loosened that brand new bolt. He had to tighten it 4 full turns. I had told Cisco at Sears the road that I drive each day in the mountain to commute to work. He was very aware of the dangers and yet it is very obvious to me that they loosened that bolt to intentionally get me back in there for an additional repair. Not only did the service department endanger our lives but they also caused the right front tire to already start wearing different than the other tires. I was there on June 30, 2014. Perhaps they were trying to reach an end of the month quota. They will never get my business again. I am also going to post this on FB and ask my 900 friends to share it as well.

When I took my car out, I saw VSC and TRAC OFF lights were on. I asked for it. Associate at Sears Auto didn't explain and kept on saying 'It was on' before that and kept on insisting me to go for diagnostic check for 79.99. I told him that it was not ON before I left the car and I reported this issue immediately. He said wherever I can leave my feedback, but that is what it is. I decided not to go for even small repair to SEARS AUTO as it totally damaged the opinion about Sears Stores. Thanks.

Thursday, May 22nd: Car was towed to Sears location w/flat tire. Request was to fix flat tire and inspect front tires for Continental Warranty Coverage. Flat tire was reviewed; location called to let me know the tire did not have any issues (even though it was flat) and that front tires would be inspected Friday AM

Friday, May 23rd AM: Location called to let me know the flat tire did have an issue after all, would need full replacement. Also noted warranty review for front tires required me to call Continental (would have been nice to know that the day before)

May 23rd PM: Location called to let me know the coverage Continental would provide. The employee stated, "By the way, your car is no longer drive-able." The AC locked up.

The car was in perfect shape going into the shop (minus a simple flat tire). It had even been in for maintenance to the dealership the week before and was certified in good shape. In addition my car had been driven in and out of the bay on Thursday AND Friday morning. How does this just come up on Friday afternoon? The employee had no answers or explanation. I asked to speak to a manager and was told the location did not have a manager at that time. I advised the employee to put the spare tire on the car and that it would be towed from their facility immediately before the long Memorial Day weekend. The car was towed and reviewed Tuesday (causing me an additional 3 days without a car) and the repair for the AC Compressor Clutch was $1400.

The dealer agreed this would have been quite the coincidence and given the time you had the car in possession with notification not happening until Friday afternoon was quite suspicious and reason to hold the Sears location accountable. This was the start of expenses my simple flat tire visit to Sears has cost me (I've totaled it for you at the end of this letter). Additionally, once my flat tire was replaced, a secondary tire location (Tires Plus on Atlanta Road for any of you reading this is where you should be taking your cars in the local area!) went to place the spare tire back under my vehicle. As part of this, they found the spare tire tool to be broken, and the spare tire frame to be cracked (the tire will not stay in place). The cost of replacement for this is $450+labor. Another expense clearly caused by Sears Auto Center.

The more serious issue than what actually occurred would be the extreme lack of follow-up and communication from anyone within the Sears organization. As a retailer that depends on customer service in a tough market for Brick and Mortar retailers, one would think Sears would make this a top priority to save the last of their customer base. Clearly, this is not the case, and I can understand the root cause of the negative comps and profit you are seeing.

Tuesday, May 27th: After attempting to call the store and being told there was no manager at the location, I called the customer solutions dept and submitted an official complaint. Even the Customer Solutions agent was surprised when he called the store and was told there was no Store Manager. "This is the first time I have heard that" were his words to me after he reached out to the store to try and gather details.

Wednesday, May 28th: Rich, the Store Manager, called me (turns out the location has a store manager...) and told me it was not his problem. I explicitly told Rich to not close the ticket. I was not satisfied with his lack of solution (or customer service for that matter) and that I expected the district manager to call me.

Tuesday, June 3rd: No contact from Sears Leadership to date. I called Customer Solutions back, was told it would be escalated to level 2 and would ensure he/she received an email reminder to call me.

Thursday, June 5th: No contact from Sears Leadership to date. I called Customer Solutions, was told my call from June 3rd was not entered into the system. I wanted to add an additional issue to my claim the spare tire frame issue referenced above. It was not discovered until the AC Compressor had been replaced and then it was driven for new tires to an alternate service location. The employee did not the district manager had reviewed the case and sided with the store manager. It would have been nice for someone to contact me and let me know the district manager escalation was futile and he/she does not care enough about local customer service to at least call me personally and tell me that. I was promised this would be escalated to a region/zone level and I should expect a call in the next 48 hours.

Wednesday, June 11th: No contact from Sears Leadership to date. I called Customer Solutions, again. At this time I was told my case would be sent off to a supervisor to follow-up on.

Friday, June 20th: No contact from Sears Leadership to date (over a month old now). I called Edward Lamperts (CEO) office hoping executive escalation would mean that someone may want to pick up the phone and call me. I was immediately forwarded to Customer Solutions, where I sat on hold, again. The employee this time said my case(s) had been sent to the supervisor (Katherine, I believe) and that she would follow-up with her again. I should receive a call either Friday night or sometime Saturday. I have still not received a single phone call, from any Sears leadership, despite my six phone calls to Customer Solutions.

I have well-documented damage the Sears Auto Center caused to my car: $1400 - AC Compressor Clutch; $450+$180 of labor - Spare Tire Frame; $200 - Cost of rental for given the 5 days I went without a vehicle due to damage. TOTAL: $2230.00. I am writing and posting this letter to help educate you and your team on the significant breakdown of process and customer service you have as it relates to an event like this. I also want to ensure others in my community know not to patron at a location that not only causes damage to vehicles, but also does not address customer service issues/solutions in any manner whatsoever.

I ended up calling a tow, paying $160 to have it towed only to find out that the engine was shot. I didn't trust the garage I was towed to as he quoted me an enormous price and never ran any tests and said it was a result of a bad oil pump. So I had it taken to another more reputable garage. This garage ran all types of test with one being a compression test and yes, the engine was shot. The mechanic said I was running on only one piston. I was surprised and said that I had a tuneup last year which surprised him. So, after this is all said and done, I am going to have a nice chat with Sears.

On May 12, 2014, I noticed my battery light had come on on 3 different occasions, so I have the battery checked. Upon having my battery checked and working correctly, it was discovered that my alternator needed replacing. I contacted Sears and took my car in for repair the next morning. I arrive at 8 am to have the repair done; my car immediately went up on the rack for the engine to cool off. About 2 hours later, the alternator was being supposed to be replaced on the car. I kept looking out to where my car was at - there was no mechanic. The mechanic is none other than the original mechanic who put the first alternator on in July 2013. About an hour and a half after looking out and not seeing any mechanic at my car, I got irritated and asked the service manager if he's seen the mechanic. All I got was, "He'll be back in a minute."

20 minutes later, the mechanic walks back to my car. I ask the mechanic what we're waiting on, why my car hasn't been fixed. He gives me some unanswered answer in which infuriates that he can't clearly communicate with me. So I turn to the service manager who then says that I only had one alternator bolt on my car and needs two and we were waiting on the alternator bolt from the local parts store. Really? If it's such a problem that I have one bolt now, why wasn't it a problem last year when he replaced my alternator?? The part finally showed up, and my car was ready to go. It was around 1 pm by this time. I go to leave, only having to return not even 10 minutes later. Battery light on again. By this time it's 1:30 and the mechanic looks under the hood again, claiming that whoever touched the battery last screwed up the ground wire. Not true, no one but the mechanic touched the battery. He finds no issues and sends me on my way.

The next couple of days, my battery light came on about 3 times on a 10 mile one way trip into town. On Friday, I had enough of the light coming on, so I took it to my mechanic. He hooked it up to the computer and put a load on the engine, which caused the battery light to come on. My mechanic inspects the motor to discover what has been causing the battery light to come on; the Sears mechanic failed to plug the alternator into the motor.

It has been 2 days since taking it to my mechanic and the battery light has yet to come on. I am trying to contact the shop manager and discuss this situation. I will never ever go to this or any Sears ever again, but if I absolutely have to (for warranty repair), I refuse to allow the same mechanic to work on my car!

Oh! They purchased the pads from AutoZone, so I called AutoZone and was told that they have no such warranty. I called Sears Auto back and was told that the 18 months or 18,000 miles was their warranty. Then I asked, "So the Sears warranty supersedes the manufacturer's warranty, even if the manufacturer's warranty is better?" and he said YES. (Could someone please tell me how that makes any sense?) I said to him, "I see," and hung up. I will never take my car to Sears ever again for any kind of repairs.

I purchased the correct oil from Walmart, replaced it according to the Jeep handbook and the engine continued to make the same noise. I returned to the SAME Sears store the next week to have the scheduled repairs completed. When I complained about the issue at hand, the Manager stated, "oh, that's impossible." I replied with my facts, the receipt from the purchase of motor oil from Walmart, along with witnesses at hand. The technician returns to the counter during my conversation with the manager, stating the "oil dip stick is slightly overfilled". I replied to the technician that the car was just driven, the reading of "slightly overfilled" was not correct, considering he should've known a car needs to be cool when checking the oil.

The scheduled work was completed. When I returned to pickup my Jeep, the Manager stated the noise I am hearing is the AC compressor. I stated ??? really, because everything in the Jeep is working correctly, that I upkeep the maintenance as directed, that I had NO issues with my Jeep until serviced by Sears and that I want this issue resolved. I took my Jeep to an authorized dealer for a 2nd opinion and was told the engine is trashed. I have contacted Sears 3x's now and have contacted my lawyer. I have a balance of 10,000 on my Jeep, the estimated cost to repair is over 8,000!!!! I expect Sears to rectify my situation and repair my Jeep immediately. I am presently awaiting a response.

The manager points to a picture on a poster in the back of common tire symptoms and Jeff comes back and says something must have hit the tire and he can sell me a new one for 50$ because he is doing me a favor. Before I explode I leave and drive to the sears I got the tires from. They pull the truck In the bay, remove and inspect the tire. In comes the manager apologetically saying when they installed the tire they chipped the bead area and air was getting between the layers of the tire. They say they will send someone to the sears I was just at to get the only matching tire they have in stock. I say ok and feel vindicated but upset that it took me 3 hours of my own time to rectify their problem. I am writing this story in the sears waiting room. I've been here for two hrs and am getting pissed.

P.s. I had to borrow my girlfriends car for work and I am in construction so I didn't have half the tools I needed to do my job today and actually had to go to Home Depot and buy some tools I already have just to do my job. Thanks sears. I'm out 5 hrs and counting and 50$ because you couldn't install a tire properly and then tried to make me just go away. After this I will go away for good. Former loyal sear customer.

I took it back TO Sears and they just took keys before I could explain everything. They tried to fix without taking in garage and couldn't so then finally took in garage and I am sitting and waiting for them to hook vacuum hose back up..... So far I've been waiting for almost 2 hrs and no one bothered to tell me anything. On top of that they gave me a receipt with another customer's name, phone number and address. Wonder who got my information.

It is illegal and inexcusable what Sears Auto did! I have filed an official complaint & will continue to communicate to Sears and other companies until a settlement is made.

I drove into Sears with my spare on my front passenger side, a tire with a bubble/bulge on rear passenger side, a blown tire on my rim in the trunk, and 2 perfect tires on the driver side of my vehicle. I left the store 7 minutes shy of 2 hours later with my spare on front passenger side (wheel with blown tire is cracked and could not be mounted) a new tire on rear passenger side (replacing blowout), and the tire with the bubble/bulge on my rear driver side.

They kept the blown tire & my perfect tire originally on the rear driver side. All 4 Michelin pilot tires were purchased less than 30 days ago from Sears. I learned about the wrong, damaged tire on my vehicle after driving 20 minutes to my home, to a wheel company and to a tire company. The tire company was in utter disbelief. My life was put in jeopardy! Sears, do you not remember the 22 million dollar lawsuit due to the incorrect tire being put on a vehicle, which resulted in fatalities? This is inexcusable and illegal! I didn't even know that my life and the lives of others on the road were at risk.

I demanded a refund before heading back to Sears in the evening. After being told by the assistant manager that he's not authorized to give refunds, the resulted in a 50% refund. I said that 50% was not satisfactory and stated that I will be contacting corporate. When I arrived there were about 5 or 6 people in a bay, including the store manager, Alden & the Assistant Manager, Larry. I parked right there and Alden came over to me. He asked what was going on as if Larry had not spoken to him. I asked for his manager's name and contact information. Alden asked me what I wanted, I said at minimum a full refund. He said 50% was more than reasonable. He at one point raised his voice at me and I told him to not yell at me, he said very childishly, don't yell at me. (Who is the customer here who was put in danger, had received horrible customer service all day and had to come back so they could fix their screw-up?)

I ended up speaking with Alden's manager, Keith ** (uncertain if that is the correct spelling). After explaining in detail everything that happened from my 9:30 am call to Alden in which I said I'd be in around 2 and him explaining he would have the tires by then from the warehouse, to not having an appointment and waiting an hour, over an hour for my car to even be looked at (I had to inquire why nothing had been done), then having me ready to leave at 3:30. But I had 2 of today's tires (they are a different make) and them keeping one of my good Michelin ones, which was learned by them trying to charge me for 2 tires, when I had told Larry that there is no reason for me to purchase 2 since one cannot be mounted until the wheel issue is resolved.

I had assumed he would have told the tech. And finally explained the larger of today's mistakes but putting the wrong/damaged tire on, keeping a good tire of mine and letting me drive off. Keith said the 50% refund was satisfactory. He told me that they aren't in the business of giving tires away. I explained the time alone in waiting, driving back and forth twice was worth more than $81 and change. Not to mention gas, mileage and let's not forget the cost of putting my life in danger! He said that I'm not an employee of Sears and could not determine a value of this. I asked him about 4 times, what he's willing to do beyond the 50% and actor him bantering saying that I won't accept anything except for a full refund that we may just have to disagree on this.

I asked him if he were put in the same situation would he not demand the same? The additional $81 and change is that important to Sears, meaning the mistakes made and putting me at risk isn't worth the additional $81? I ask you, corporate, the same questions. He did agree that he would ask for a refund. I asked him what his final bottom line offer was. He said a total of $100 refund. Therefore an additional $18 & Sears keeps the rest. I told him I was not going to answer to that offer tonight. We ended the phone call shortly after 9pm.

This issue has been an all day excursion. I cried when I learned of the broken rim. Right in front of Alden & Larry, I cried again at the other tire company when I learned I was driving with the wrong/damaged tire. Had I not learned this and it had blown out, I hate to think what Sears' response would be since all of this mess happened and I had to force resolutions every single step of the way. It's frightening to have experienced a blowout and to realize I may suffer another one as a mistake is inconceivable! I was emotionally distraught, suffered incredible stomach pains and incredible anxiety from all of this. I'm unable to sleep as I'm still in shock.

Tires are an absolute must that they be done properly. Clearly Sears has not learned that. Keith did share with me when I ask how many complaints he receives, that he is involved with at least 1 every single day. And that's only 25 or 27 stores! Clearly something is wrong. My intention is not only what happened to me, but to bring attention to the fact that the standards of the law is not even being followed at Sears Auto. There are thousands of public complaints available on the Internet. I can only imagine what the number is in a whole. Sears, what you did to me today is illegal, life threatening and not to mention the misuse if the customer service definition. This has got to stop! What are you willing to do to settle this? To be continued...

Then on 2/26/14 I drive my car and an extremely loud squealing sound came from my car. So I went to Best Buy to have my radio fixed and then to a different Sears Auto Center to have my car looked at again. After roughly 5 more hours out of my weekend spent at Sears, they came to the conclusion that the break kit was put on improperly. I then called the SEARS where my car was initially seen at and explained the situation and how upset I was about it.

I asked for a 20% discount off of the work that was done and was refused. The manager was extremely argumentative and continued to talk over me. After about 10 minutes of arguing, he would only budge for a $50 credit on a $906 bill. He said that the mechanic is human and all of their work is subject to "Human Error. " What if that "human error" caused my breaks to not work correctly? There needs to be someone who checks the work of these mechanics. Even though I was given a $50 credit I still feel that it is a slap in the face as a returning customer. I have dropped hundreds of dollar into SEARS over the past decade for repairs, but now I'm definitely considering taking my business elsewhere.

Take the car back. Oh your IAC Valve is bad, let's replace it. Gosh, that's odd, so the IAC Valve failed the very day we came in with the car? Whatever, so they replace that. Pick up the car and leave. The check engine light is on again. WTF. Take the car back to Sears again. Sears says oh we must not have reset the engine control system. Leave the car again. Later they call. "Oh gosh Mr. **, we don't know what the problem is. It is probably a problem with the electronics in the engine control system that we are not set up to fix, you should take it to a dealer. They have the equipment to solve this mystery".

Because the dealer is so expensive I take it to Bill Clark Automotive instead. Bill Clark calls me later to inform me that the problem was that the Sears mechanic forgot to reconnect the vacuum line at the throttle body thus causing a severe vacuum leak. Additionally, the Sears mechanic forgot to resecure the intake ducting causing still more air leaks at two other points in the system.

Oh and before I forget. When they did the basic oil change above they spilled some oil on the engine. They did mention it this time so we would know why there was any smoking or burning smell after. They spilled oil all over one of our cars' engines once before and did not say anything. We only found out when driving down the street and then seeing smoke start coming out from the engine.

So after leaving Bill Clark Automotive the car is running fine. I go to Sears and they refund me the $102.50 that Bill Clark charged to fix their mistake. However, if I had gone to the dealer as they suggested that bill probably would have been $200 to $250. Yet, they won't refund any more than the $102.50 despite the fact they not only made the original error, but did not realize that error upon bringing the car back. Plus we had to go another day without the car, I had to take time off work to get the car to Bill Clark Automotive and more time off work to pick it back up. It was tempting to have my credit card company reverse the whole charge from Sears and then later write them a check for the amount they charged for service less $200. But I decided it was not worth the bother. I think a small claims court judge would agree that was reasonable, but you never know.

I am also left to wonder if the IAC Valve they replaced was actually fine, they could have possibly started that problem when replacing the spark plugs by not properly securing the intake duct after they removed it go get at certain spark plugs. I was going to have Bill Clark also test that IAC Valve, but my problem was the labor to go through all that would have been about as much as the part cost and it is a part that is known to fail.

Yeah, Sears Automotive has the hours that make them easier to use. But think about what your car is worth. Is it really worth letting poorly qualified mechanics and people paid on commission who have a reason to upsell have access to your car? I have come to the conclusion it definitely is not worth it. Use Sears Automotive at your own risk.

On September 1, 2013 I brought the car in to have the wire harness replaced. On February 3, 2014 the ABS Light came back on. I inspected the vehicle and noticed that the new wire harness was spliced to the old wire harness inside the wheel well. On February 6, 2014, I brought my car into my mechanic who said they were replaced improperly. I then called Sears who agreed to pay to have my mechanic fix the problem. ** admitted he didn't know how to do the repair and then lied to me telling me that the local VW Dealer told him to splice the wire harness.

When my mechanic realized that the speed sensor they purchased didn't come with the wire harness they called VW to get a price on the wire harness. Then called ** at Sears, who responded that he didn't feel comfortable paying for a new wire harness because that wasn't why I was having an ABS problem. I called him had him cover the charges for my mechanic and told him I'd figure something out. So, I called the VW dealer who informed me that they don't give other shops' technicians advice on repairs and that they're often fixing Sears mistakes.

I set my car up for an appointment at the local VW Dealer for next week. Called their complaint department and ** told them that its going there and he told me to let him know what they say.... Best believe they're paying for this!!! Bottom of their invoices state; "You are entitled to receive replaced and removed parts, other than exchanged or warranted parts which will be available for your inspection. To get full warranty benefits, you must present your receipt and the defective product or vehicle which the service was performed."

The puncture was NOT in the tread. I pointed this out and the tech said that it was too close to repair. I asked about warranty (to which I stated to Brandon the original store manager who sold me the tires & warranty). They said it is just a discount from going price. Brandon said if tire is not fixable it would be replaced at no charge. They did apologize but said there is nothing they could do. Asked if I want the new tire, I said NO put old one back on I will go to Discount Tire. Which I did and they said this is NOT in the side-wall, and does not need to be replaced, they patched it for free YES FREE and I did not even purchase the original tire there. I WILL NEVER GO TO SEARS FOR ANYTHING AGAIN IN MY LIFE.

He eventually got it started by bypassing the ignition but he told me if I turn off the car it won't restart. I said that my car was working fine before it came in and also that I had a battery put in at Autozone in the past with absolutely no problem with my alarm. He basically told me he could do nothing. Sears took my car in, changed the battery, and left me with a nonfunctional vehicle, and I have to pay another shop to fix their incompetent work.

I was very disturbed by this, because I had specifically requested the manager to write on the work order that the customer wants to see the tire before the repair, and your work orders say that Sears will only perform services that the customer has approved. Despite this, I paid my bill and was about to leave and get back on the highway for my drive back to Canada. Then it occurred to me that no one had asked how many pounds of pressure they should put into the tire. They may have used the information on the sticker on the door, but I over-inflate all my tires by an additional 3 pounds to 38 PSI rather than 35 PSI as suggested. So luckily, prior to driving off, I took out my tire pressure gauge and checked the tire. The tire only had 28 PSI, more than 15% less pressure than the other tires. This meant that the technician had been extremely negligent in not inflating my tire properly, or there was still a leak in the tire.

I requested that someone reexamine my tire to determine what the problem was. The new technician removed the tire again and found a hole in the sidewall that was leaking air. Thank God that I had the foresight to check the tire pressure. I couldn't believe it! If we had gotten back on the highway with that defective tire (thinking all was well), we could have been involved in a serious accident. The work order used code no. 19011036 which states that the tire had been repaired with a patch plug and the PSI adjusted. There was no patch in the tire, there was no repair. Tires with damage to the sidewall cannot be repaired.

The Auto Center did put on our temporary spare because they could not get a replacement tire. Two hours later, at 5:45 PM, we were finally on our way. My wife was so paranoid that she insisted that we stop the car and check the replacement tire every 25 miles we traveled, all the way home. My wife still has not recovered from that traumatic experience and the thought of what could have occurred after we were falsely told that our tire had been repaired. I think that the staff of your Sears Auto Center at McKinley Mall in Buffalo displayed extreme negligence, lack of honesty and integrity, and they showed a total disregard for your customer's safety and well-being. You do not want these people representing Sears. Don't trust Sears Auto Centers to repair your car.

I honestly wish that I could say that I was being biased and should give it a try, but after meeting 6 different individuals with the same demeanor from different parts of the US, I honestly have just come to the conclusion that it is Sears. Every other trainee I have worked with is fine. Quite a coincidence right? I will never go to Sears Auto, just because of the horrible attitudes I have seen from so many of their employees.

Sears COULD HAVE made this right, and kept me as a customer. Instead, they wrecked my truck, and then tried their best at every turn to get out of paying for the damage. Their store manager tried to get me to drive away without even a picture of the damage, like it was just a scratch.... it was $5000.00. Horrible customer service, horrible satisfaction. While this was a bad accident, NO ATTEMPT WAS MADE to satisfy me. No one from Sears would return my calls. I had to always talk to the Insurance contact, who made life miserable for me.

On 11/11/13, when I got back to NY, I took my car into the dealership so my mechanic could look over the car because of all the complications I had with Sears and because I had visited 4 Sears Auto Centers due to the repair work they performed. My mechanic went over the car and noticed that the oxygen sensor was broken off my catalytic converter. This converter was just replaced about a year ago. My mechanic stated that it looked like they (Sears) turned the sensor the wrong way and snapped the housing for the oxygen sensor. I called the local Sears Auto Center and tried to get satisfaction from them but they soon stopped returning my phone calls. On 11/15/13, I filed a complaint with the Sears hotline. It was only then did the local store take me seriously and forward my complaint.

Sears hired a third party to dispute the claim. I had a few phone conversations with them. The end result from the phone conversations was that they'd be sending out an independent adjuster to look at my car. On 11/20/13, the independent adjuster went to my dealership that still had my car. He spoke with my mechanic and took pictures. He informed my mechanic that it was obvious that Seats caused damage to my car. Today, 11/21/13, the third party claim representative called me and stated that she's received the adjuster's report and that he started that Sears was not responsible for the damage. That if they did damage my car, I would have a black soot buildup under my car and my car would run loud and hard. I asked for a copy of the report be sent to me and she refused stating that it's property of Sears since they paid for it. So now I'm going to have to fight it out in court with them it seems.

Original Review: Nov. 10, 2013

I was heading south for a 2 week vacation. About 2 1/2 hours into my trip, my car broke down. I called AAA and had my car tied to Sears Auto Center in Phillipsburg, NJ since it was a Sunday and they were the only place open. They informed me that I had a coolant issue... which required me to have to replace my water pump, thermostat, thermostat housing unit and timing belt all for $825.

They told me it was fixed and when I started to drive away it made a horrible noise so I took it back. It turned out that they didn't tighten my pulleys enough and while the hood was up I noticed that both my dipsticks for oil and transmission fluids were not secured in place. After them fixing the problem I continued on my way. Roughly 2000 miles later my car over heated again...had to be towed by AAA to another Sears Auto 100 miles away.

At the Asheville, NC Sears I was told that my lower radiator hose was not secured properly and therefore it came off and I leaked out my fluids. I was told the problem was fixed and off I went on my return trip home driving the Blue Ridge Parkway. But only 200 miles from Asheville, NC again my car overheated and again towed by AAA to Roanoke, VA Sears Auto Center.

The guys there said that I had an air pocket that wasn't cleared out of my system and they flushed my system. I again took off for home sticking to the interstate. I made it home without overheating but the next morning when I checked my fluids again I was low on fluids. I lost non-refundable hotel rooms because of this crappy repair work. I filed a complaint with Sears but I doubt I'll get any satisfaction from them.

After I insisted, the manager asked me to call a number to figure out how to return it on my own. And from their conversation, I am not the only customer getting this problem when returning an item. But they never care. That's your own problem. Anyway, when you purchase, they treat you nicely, but when you want to return, their attitude is terrible. Pepboys, Autozone, and JC Penney really have much, much more friendly return policy.

When I called back several days later, the tires were still not there and they did not know where they were. A week after I was supposed to get them, I am told the UPS truck broke down and they do not have the tires and did not know when they would get them. I called Auto Mgr but he has gone home before 5 pm. Called Sears Store Mgr. He would not listen to my entire case but interrupted saying, "Well... let's get them!" He promised to speak to the Auto Ctr and call me in 30 min. He did. Said tires were on a broken down UPS truck but don't know when tires will arrive. Told me he would speak to ROY - Auto Mgr.

It has been 12 days and the store has not contacted me once to let me know the status. Called Sears Mgr back at 8 am, he's not in yet (was not in when I called later either). Called Auto Ctr Mgr. When I told him the tires were supposed to be in last Monday or Tuesday, he said, "That is not true." I explained the entire sequence of events. He again said, "That is not true." I said, "Yes... it is true " As I made my case, he said, "That is a false statement." WHAT??? Dear SEARS, do you wonder why you are slipping in sales?? This could be why! Don't teach your Associate's to answer the phone with "How can I earn your business today?"... How about them trying to 'earn' my business? ... They already have my money ... how about following through?

When I tried to get the name of the District Manager, the secretary for Mgr did not know how to spell his name but thought it was Ron ** (no spelling/no phone #). When I called your nationwide 800 number, the foreign person gave me another 800# to call. Jen at Corporate Customer Service would not give me the name of the District Manager either but first wanted my name, phone, address, zip, email. Said she couldn't help me without it. She put me on hold then to look up his name/number. Came back to say they needed an email or they could not help me.

I have been a loyal Sears customer for years. My grandparents were loyal Sears customers. I will think long and hard before purchasing anything from Sears again. At present, my TV is from Sears... as is my Washer/Dryer, most auto parts - batteries/chargers etc, as is my Lawn mower and tractor and weed eater and... the list goes on! You just lost a great customer, Sears. I called and asked for a refund on my tire purchase... and oil change. There goes close to $900 Sears!

I will drive 2 hours out of town to get my tires now. Glad I called a real Tire Store!! I found out, not only will the same tires be LESS EXPENSIVE but they also come with a $70 Rebate from the tire manufacturer and Nationwide Service (unlike the same ones I originally purchased through Sears). Needless to say, I will not be going to Sears for anything. How can you EARN my business, SEARS?? Hire good managers with great Customer Service Skills... and not managers who tell your customers they are lying! Unbelievable.

We pop open the hood & see the spark plug wires are unattached in the front of the engine block. So I call the guys out there show them. They all look dumbfounded & try to blame everyone & someone else. So the wires get hooked back up & it runs fine for about a month then the check engine light comes on, we take it back, I complain about the last incident to the automotive manager & we get discounted service on our other vehicle (04 Hyundai Sonata) that needed tires & brakes. Well something new is wrong with the van. They do their quote "diagnostic work" & tell us it's gonna be another $1500. I was like F that. We go to a car lot, lease a new vehicle & get $800 for that van which was all messed up by then, thanks to S.A.C.

Now onto the 04 Sonata. We take it in because it needs a new timing belt since it's at 100k miles. It also needs brakes all around & a tune up & it has a problem starting right after it gets filled up with gas. So we take it in & we find out it needs a new water pump as well. So we have everything done to it, comes to about $2500. I'm like no way in hell. They knock $500 off for my complaints about the van, so it gets to right around $1900. We have a Sears card & they're doing a 12 or 18 mo no interest special so we get all that squared away, leave, car runs fine about a week, check engine light pops on, back we go.

One of the parts they fixed is bad so it gets fixed for free. Rides fine for another 2 weeks then the check engine light comes on again, take it back, it's a new problem. I said “I'm not paying for it because that should've shown up the last 2 times since it had to do with the same problem.” So they eat the cost & fix it for free. Now again 2-3 mos later the check engine light comes on again & the problem with the car starting after filling up with gas has started again. So we took it in last Thursday. I call Friday - they still haven't gotten it in to look at it, said they would get to is Saturday. Still no call from them & it is now Monday. You better believe if they tell us we owe more money I'm gonna say No Way, take it to another mechanic & bill them for the problems. If they don't wanna pay it we're going to court.

I then decided to read reviews and I was thinking I was going to have trouble with them reading some reviews about their illegal business practices... I got get my tires installed, the shop is completely dead. A guy approaches me and I told him I need my tires mounted. He reply by saying, "You need a alignment..." Euh? Did you hear what I said? And how can you tell from 50 ft away that I need an alignment??? I was thinking to myself, I am in for a treat! This is not going to go well. I go to the counter and ask about the mounting and after arguing for 15 mins that mounting was included and having to pull the website up, they are telling a new bs excuse... oh, the mounting is included but not the balancing... WTF??? You are installing tires without balancing??? After arguing for another 15 minutes, talking with the supposedly manager! I took my tires and my business somewhere else.

Be aware people.... Sears continues with their illegal practices and awful customer services!! There were 8 guys total, no doing ** and all the guys were trying to do is argue with me to collect $50 I don't have to pay in the first place?? Well, I will never step foot in a Sears auto store ever again and probably not even a Sears store.... Worse customer service ever!!

My first inclination was to have them put in a new battery so I left the car and went home. But the more I thought about it, if I was able to drive the car there, why shouldn't I be able to drive it away. They also had recommended other repairs that needed to be done to this car that did not make any sense. I came back to the auto center, told them not to replace the battery, just charge it so I could take it home. I then started the car and drove it away. I drove it to a nearby mechanic that I know and trust. He tested the battery and told me there was nothing wrong with the battery. Needless to say I'm not happy with this Sears Auto Center.

When I called on Tuesday afternoon, Annie told me the wrong part had come for my car and they had re-ordered the correct one for the following day. Although disappointed, I said fine. My car also needed to be inspected, but I was told that the inspection could not be completed until the monitors had reset. I needed to drive about 50 miles for the monitors to reset. On Tuesday, September 17, I paid $871 and happily drove home (about 5 miles). I didn't use the car on Wednesday. On Thursday, I again had trouble starting the car, and the check engine light came on. I immediately called Sears and said I was going to bring it back the next day. "Jennifer" said she would pull my paperwork so it would be there when I brought the car in. Friday my car started right away and there was no check engine light. I drove another 5 miles with no problem. I called Sears and said I would drive it around for the 50 miles to see if the problem was gone, and then I would bring it back for inspection.

Friday afternoon, the check engine light came back on. Saturday, the car had trouble starting and the light came on intermittently. Unfortunately, I was not able to bring the car to Sears that day. On Sunday, the 29th, I brought the car back with the same problem. I was told the diagnostics guy was not there, but someone would look at it Monday and call me in the morning. I didn't hear from anyone, so I called around noon, and was rudely told they were very busy with other cars and would get to it soon. I called back around 3 and was told they had just started working on it, and would call me back shortly. No call. I called back around 4:45 and was told they were finishing up and would call within 45 minutes. No call. I called at 5:45 and was told that they had not had a chance to look at it on Monday (so someone lied), but would get to it on Tuesday, and that someone would call me in the morning. I was angry at being lied to, but said fine. Tuesday morning - no call.

I called about 1:40 pm. Casey answered the phone. I identified myself and he asked me to hold. A few minutes later, Brian picked up. He checked with Andrew for me and said that the problem was now with my crankshaft. He said it was a fast job and would cost around $165. I pointed out that I had already paid almost $900 and my car had not been fixed. I said I didn't think I should have to pay anymore, and that if they were unable to fix my car, they should return the money I had already paid. Brian said he would need to speak to his manager, but that he would call me right back. At 2:30, I called and the service manager (I believe his name is Tony) came to the phone, said that they identified the problem as the crankshaft - but this is a new and separate problem than the original problem I had brought the car in for. I asked why they hadn't discovered it the first time. He condescendingly explained that the diagnostics were very complex and different codes popped up for different things.

I said I didn't understand why it was not identified earlier and he said none of these codes are guaranteed. I asked if that meant I could have the crankshaft fixed and then be told it was something else. He said that was possible. I pointed out that I had paid to have my car fixed, and that Sears had not fixed it. He basically said they had tried to fix it, but this is something new. I asked why I should believe him now, and he said consumers had to have faith in the companies they dealt with. I asked again how much it would cost and he said around $80. When I said that isn't the amount the last guy told me, he said he wasn't a mechanic, but would put me on hold and get a firm price. He came back on a few minutes later and said based on the price of the part they needed it would be $110. Beyond frustrated at this point, I asked for his supervisor's name. He said "Gary" but they didn't give the district managers information out.

I told him to park the car and I would pick it up tonight. I did learn something though - that the only time Sears is responsive is when they are telling you the price. (I think the dates I've used are correct, but I might have some of them mixed up. I didn't realize I needed to keep a paper trail.)

They said my tire pressure was off so that too was an alignment issue. 2 weeks later, I get 2 flat tires? NO BS! My tire guys asked me if I added any air to them since he rotated them that same month, I said NO BUT SEARS DID! Sears in Orange, CA is going out of business... The whole Orange mall there is going out of business. NO SECRET that their auto dept has a history of bait and switch, fact. My tires had 75% left on them. Get this, you can't or shouldn't just replace 1 or 2 tires. THEY DON'T RECOMMEND IT because then your alignment will again be off. Nice full circle.

I haven't been to Sears in 10 plus years. Now it will be never again and I'll let the world know to stay the ** away from Sears Auto and Sears in general. Look at the store for god sake. If that Sears store isn't a red flag of going out of business, I don't know what is. GOOD LUCK PEOPLE, stay away from Sears.

After the oil change was completed and picking up my vehicle. I was presented a final bill for $34.61. I asked what happen to $19.99 special. He simply told me it was not available. This behavior is wrong - it is called 'Bait and Switch'. I have been a customer of this Sears since 1993, also member of my family, and will consider other options in all categories before I shop at Sears.

He took the car in and said, "Turns out you had too much air in all four of your tires, so we just put in the right amount for you." I asked him, “Well, what caused one of the back tires to be flat? Was there a nail?” He then said in a smart remark kind of way, "Well, I didn't pick the car up so I don't know if there's anything wrong with them." I just left without saying a word! Pissed! Really?? Too much air when you were the last to service/install my tires?! What a bunch of bull! It's sad that a flat tire didn't matter to him or my safety didn't concern him at all! Message of the day: DON'T GO TO SEARS because these punks do not give a care about your well being or safety! They care about their $ and their time!

When they did send my tires they sent them to a store 44 miles away and then refused to send them to the store I had the appointment at. They refused to make any adjustment or to even apologize for their lack of professionalism. I will never make this mistake again nor will I spend another nickel in any of their stores, Sears or Kmart. All I got was an email from a Jennifer ** with their customer service and she proceeded to tell me they don't make appointments and as I explained to "Jennifer" it is an option when you purchase the tires. They are clueless.. When there are so many more options of great tire stores within throwing distance of any Sears Auto do yourself a favor and go to them.... I wish I had and I will next time....

Bad service at Sears (Plattsburgh) - Had the car in on Friday for a service check on the ft end. They replaced two tie rods and the ball joint. Yesterday I had no brakes. It’s leaking from what I can see from the hose to the ft brakes. If the hose was bad, I should have been told. If it was not bad, then he pulled it out and made it fail. It does not matter he should have seen it. This is the kind of workmanship we got from Plattsburgh Ford that’s why we don't go there. Every time we had work done there we were bad a week or two later for more!!!!! This may be the last time we have work done at Sears. It is not worth our lives!

Sears auto work your life in danger (Plattsburgh) - Sears did a service check on my car Friday. I was told I needed tie rods so I had it done. What they did not tell me was the brake hoses were cracked even though it was in the notes on the bill! The tie rods would last for 90 to 200 days get it done now fine. Brake hoses will not last and they did not!!! With Sears fixing cars, keep your kids off the streets and it’s not that safe for anyone. I was driving down the road and wow, no brakes. What a ride home.

Now the service check done on Friday, at least on the bill and not told to me said brake hoses cracked. My wife could have died. I could have died or we could have killed you or some kid!!!!!!! How could or how would any of us lived with that!!!!! Now driving the car home without brakes. It ended up I now needed 2 new calipers and ended up we had to pay for all the work this ** by them did. Never bring your car to them. Please, your life and those of others is not worth it.

The manager was very unpleasant to deal with. I told him I would have the two tires taken off and bring them back to the store and get my money back. He then told me there was something wrong with my car. I am at the Acura dealership now, and so far there is nothing wrong with my car, just the 2 tires. I plan to take the 2 tires back, today and call the Wilmington Police Department and ask that they meet me there so that this goes as smoothly as possible. The technicians also said I needed an alignment, but my car drove just fine when I took it in, but now it pulls severely to the right, it was just aligned before I took it into Sears. Needless to say, I am upset, and would love to file a lawsuit for defective, fraudulent practices.

I called several times yesterday and get transferred around the desk and then get hung up on (to which I again re-dialed, only to get hung up on again)....I started fresh again with my follow up this morning. Again I am transferred from Service Tech to Service Tech only to be told that it would be another 3 days before the repair was finished. I guess we do not have the technology to order parts next door nor any Jeep Dealers within my area...?

If this is the service Sears wants to promote, perhaps they should remember in addition to flagship brands that you provide; Kenmore, Craftsman, Diehard...you also now have a leading big box retailer under your wing - Kmart. This is only going to kill 2 birds with 1 stone. Not the way to succeed in business.

When I went in for the oil change, I inquired about the free balancing. The associate said, "it is a service." I replied, "yes but it is for, right." He said, "well do you feel pulling?" I said I wanted the service if it was free. I also told him that I needed to have the tire light turned off. When I went to get the car, the associate was ringing me up. I asked about the balancing. He told me that he forgot to inform the mechanic about that service. I told him I would wait to have it done but I was told that the mechanic was done for the day. I then asked about the light and was assured that it was fixed.

When I got into the car, it was not. Numerous attempts at reaching someone in Sears management, the automotive management has resulted in frustration and promises that someone would return my calls. It is astonishing that Sears has gone so down so far.

In Feb 2012, I purchased tires online from Tire Rack. I used Tire Rack authorized installer, Sears. I purchased lifetime rotation/balance and alignment. Car mileage was 78,569 mi. In Aug. 2012, car received rotation; I purchased the alignment service plan. Car mileage was 85, 084 mi. In March 2013, car received rotation and car mileage was not recorded.

On June 29, 2013, I returned to Sears because I was hearing a suspicious noise coming from the front part of the car when I approached 25 mph. The noise got louder as I accelerated. Sears discovered their tech put the tires on my car incorrectly. Sears put 245/45R18 tires on the front axle and the 225/50R18 tires on the rear axle. After I received my car back, I talked to the manager to express my frustration and concerns then left the auto center. Car mileage was 98,986 mi.

Infiniti manual mentions a pin on the front brake rotor to prevent the rear wheels from being installed in place of the front wheels. I emailed Sears for assistance on this matter. The manager left a voice mail and sent me an email attempting to replace the Kumho tires with Sears Continental Extreme Contact DWS or I could order four tires through Tire Rack. Sears would install and balance the tires free of charge. I spoke over the phone with the manager to express my lack of confidence in the auto center. Furthermore, no longer do I have confidence to bring my car or my wife's car back to the auto center.

I offered the following conciliatory plan to the manager. I would order tires from Tire Rack. I would use another Tire Rack installer to install the tires. Sears would absorb the cost for all four tires, including the shipping, install, balance, alignment and disposal fee. In addition, I wanted to be reimbursed for the alignment service plan. The manager refused the conciliatory plan. I called Sears Customer Relations. The representative from the Sears Texas call center said she would follow up with the manager. She called back to reiterate the auto center manager's decision. Please avoid this location!

I went back inside and told them it was not right, to bring it back in and put it on the lift as so I can go over it w/ them. After explaining it to 3 other different persons, and showing them how it should have been run inside the frame, they kept it to redo. When I got another call that it was done, I had them put it on the lift to check it out and they tie strapped it to the old line in the bracket. I asked why they couldn't have just cut out the old line and snap it in the bracket. Their reply was, "I DON'T KNOW." So I asked them to get another mech over to redo it again while I was there and they did. When I got home, I popped the hood and checked for leaks noticing the new line has the old rusted fittings on it. I just said, "** IT"... I'll never take it there again.

Before I left the parking lot, the temp gauge went through the roof and I turned around. The tech then said he didn't bleed the system and that it'd be a li'l bit before I could get my truck back. I came back and found coolant all over my engine bay and all over the front of my vehicle. He finally bled the system (first time) and the temp gauge went down. The next day while driving to work, the check engine light came on and since I knew that it was a coolant issue, I drove it to the SEARS in La Jolla.

After 4 hours at their shop waiting on results, they told me it was an existing problem and it's not their fault. Upset, I went back to the other SEARS in Carlsbad and showed them that one of the hoses was now leaking fluid and that the check engine light was on. They replaced the hose and cleared the code. The next day, I drove to work again and the check engine light came on again, so I returned to SEARS AGAIN. This time, they said I had a misfire in cylinder 5 and that I now have a blown head gasket.

I filed a claim with Sedgewick and, after 2 weeks, I finally got an email from them. I took the truck from them and brought it to Land Rover to get tested. It turns out the overheating caused the steel walls inside the piston chamber to separate from the aluminum block. This all happened within a one-week span. Sedgewick sent a tech to inspect my truck and denied my claim without giving me a reason or the ability to contest their claim. I never got anything from them after the denial was made. $2300 later, I still have a broken truck and need a new motor.

I had gone to SEARS many times in my life for basic services and after this whole experience, I will, for the rest of my life, tell everyone I meet to never go to SEARS for ANY kind of work. A friend worked there and he told me of some of the shoddy work some techs would do. I can't believe a business would treat its customers like this. NEVER AGAIN.

You can imagine that now I am not very confident that I needed new struts at all after finding out that my power steering fluid was perfectly fine. Steve had also called that day to tell me that their machine had eaten my rotors and that he had to put new ones on for free of course. Fine, except the replacement rotors are already rusting! I had the original for four years and they never had any signs of rust on them. I then had a loud squeaking noise coming from the tires, so I took it back in today, June 11, 2013 to have them look at it and fix the squeak.

I received several phone calls stating that they can't find my wheel locks for my tires. I explained to Jeff that Sears was the last place to touch my tires and that if they didn't put them back where they found them, then they lost my wheel locks there. I asked who the tech was that serviced my vehicle so that they could contact him to ask where he put them. I was told that he no longer works there. I am not confident with any of the service that I received for $1300 and now I have to replace my wheel locks! They are also trying to tell me that the squeaking that started after they installed their "new" rotors, brakes, and struts isn't from the struts, rotors and brakes.

Really?! I had zero squeaking when it went in and it came out squeaking, but it's not related?! I feel that I was seriously taken advantage of and I did not get the service that I would expect from a national chain. Steve also charged me for a two-year wheel alignment package that I told him, "No, thank you," for on the phone. I had to wait in line for 45 minutes to pick up my car after they had it all day from 9:00-6:00; so after the long wait, I wasn't in the mood to argue about this charge. However, I am voicing my opinion about it now that I am having continuing issues with this incompetent department. I will never take my vehicle back there for any further services as I have lost all faith that they are fixing what actually only needs to be done and that they are doing it properly. I'm very, very disappointed in Sears!

After 5 business days, I finally got a call from Sears' insurance telling me I shouldn't have gotten a rental car and they wouldn't reimburse me for the charges. I finally got them to pay for the car but they wouldn't reimburse me for the insurance on the rental. I have made several phone calls to the company service phone number and have been told by several service people that they were going to escalate my ticket and that a Regional Manager will be calling me.

It has been over a month and no one will call me to reimburse me for the charges that I incurred because of their ignorance. I am a father to a 6 month old baby girl and if she was in the car with me or she would have gotten hurt, I don't know what I would have done. I have never seen such a deliberate attempt to ignore a customer who could potentially be a lawsuit. I will continue to contact them to get my money back and wouldn't refer my worst enemy to this company!

So we went by the same Sears shop less than a month since they performed what is supposed to be warranted for 6 months and were shocked by the foreman's response as soon as we showed him their invoice carrying the warranty, "We can not fix everything, you need to take your car to the agency! Our technician is not in now, come back in the afternoon but we do not think he can fix it. You better go to the agency!" and similar excuses. When we went back in the afternoon, the same foreman said, "Come back tomorrow morning as tech is not here now."

We and you (the reader) think we got the message; Sears had no intention to honor their warranty. Why did Sears assure us of a) no leaks found, when evidently there was and b) having a warranty when they are trained what to say to not honor it? Save yourselves the hassle, heartache and money. Do not bother with Sears' so-called Auto Centers.

Sears refuses to honor the warranty on the tire or replace the tire though it seems defective. My daughter did not have this problem with her old tires. We checked with 3 other tire dealers including Firestone and Valvoline. They said it is because the tire keeps going low that it wore unevenly, not because of alignment. My daughter had her car aligned, had tie rods replaced and other suspension work done.

I was pissed and went over to Sears to ask why or how this could have happened. The girl, Michele, said the manager was gone at 4:00pm when I was there. It’s the first time I ever heard a manager gone for the day. She said to call tomorrow morning, so I did. The same girl I talked to said to call back at 11am, but I called back at 12:30pm. The manager did not know what to say except “I'll call you back”, but never did. So I called back and finally talked to someone who did help but said mistakes happen, which I did not like that answer! Even though I did get my money back for the alignment, I still questioned what they did to my car or not do to my car because the front end they said they fixed still does not seem like it was really fixed. I brought my car to Sears all the time to be fixed. Now, I will never go back again! Very disappointed with Sears Auto.

Three weeks later, no car. And an adjustor who never calls us decided to pick up his phone after about 10 messages we left that day. He lets us know that there is no way we can prove that it was their fault so they are denying the claim. I asked him what his report said from the inspector, and he said there was coolant and oil mixed in there which caused the engine timing to be off and a piston locked and broke off cracking the block. And this is our fault how? You do an oil change and gasket cover replacement and what do I need to go in and mix a gallon of antifreeze in there on purpose?!

OMG, frustration has gone to a new level with these people. No one has called. Sears still has the vehicle, and they don't want to do anything about it now. What do we do now? I asked for a supervisor and the agent said, “Oh that doesn't matter because he will back up my decision.” Sears and Sedgwick are the worst! I am now looking for a lawyer!

So, I allowed them to do my back rotors and brakes. Then the guy who typed in the order told me that I needed new tires. I said, "Are you kidding me?" They showed me the tires and said that I needed new tires because my treads were starting to show. I checked the price of the tires with him. He quoted me prices for tires that they didn't even have in house, but they were on the wall. Then he proceeded to tell me that the front brakes didn't need fixing, but the back ones needed to be fixed. I thought, "Okay, at least, that will be cheaper than it was before."

So, they were working on the brakes and time was flying by. I had now been there over 2 1/2 hours. Then the mechanic was telling me that I needed to have an alignment and balance for the tires. And, mind you, this was only for the back tires on my car. By the time I left Sears and they finished with my car, it cost me $647.74. Due to the time we were there, it took over 4 hours to put on two back rotors, pads, tires, alignment, and balance. That was ridiculous. And get this, my brakes started to grind again within a week and a half and I just had them done by Sears in Marion, IL. And that's not all! There's more.

I went back to Sears to have my front brakes done on 3/22/2013. They quoted me a price of $144. I said, "Okay, that wasn't bad; at least, it wasn't like the first." I took my car in and W.L. took my order for the car and he told me that it may be a little cheaper. I said, "Wow! Every little bit helps." I was really glad about that and asked him, "How much cheaper?" He told me, "Around $133 and some change." I said again, "Okay!" I gave him my keys, told him where the car was and let him know that I would be in Sears and also walking around the mall. I let him know that I did have my cell phone on me so they could call me. Then my sister and I walked around to shop a little.

Within 20-30 minutes, I got a call that I needed a caliper on my left front driver's side brake and it would cost me only $75 more. I asked him, "Are you serious?" He told me that I could come and look and that the mechanic could show me what he was talking about. I told him that I was still in Sears and I would be right there. I told my sister what they said and we couldn't believe what he was telling me because I was just there less than a month ago and the caliper was fine and nothing needed to be done on the front brakes.

I told them, "No! Please put my car back together and I will go somewhere else to get it done." I told them, "If I needed this type of work done, you would have told me before when you checked my tires the last time and within less than a month. Oh, now my caliper has been shaved down and the bolt won't stay in?" I said, "Wow! Just put my car back together, I have to be at work."

Sears proceeded to put my car back together and then they started to bring the lift down and they dropped my car off the lift! Then, they crashed my car into the Sears garage door! All this happened in front of my face while I was standing there. I have never heard so many apologies in my life. The manager had his back turned when it happened and I was standing there talking to him. When he turned around, he saw what the mechanic had done; his face was red. They (the mechanic, the manager, & W.L.) were out there talking about what happened. I finally walked out the door and looked with disbelief. If I hadn't been there to see it for myself, they would have told me that I did it myself. Good thing I was there.

Now, I finally went and got an estimate on 4/1/2013 from the Cadillac Dealership in town because it took us days to get any information from Sears regarding the Insurance Adjuster (Sedgwick). My estimate for only the body of my car is $3,378.87. This quote does not include what's in the notes of everything going wrong with my car ever since they dropped and wrecked my car. My car is stopping while I am driving; my car brakes are now grinding again in the rear and front; my car's rear sensor is missing. My ABS brake lights are on now. My check engine light is on now; heat in my car is not blowing out. My car is rattling in the front dash. My car sputters really badly now. The tires are now losing air. The vehicle keeps stopping when I try to make a right. My coolant light indicator is staying on now. My car is to the point where it cannot be driven.

I am very upset and angry about this treatment from Sears and their insurance company. They called me and said they were only paying for $2500 on my car. My car did not have these problems when they wrecked it and I have proof of all the work I have had done and I have taken care of my car and I have the prior owners' records of this. And there are many witnesses to the fact of what happened to my car. I have pictures of what they did.

Justice needs to be served on both the insurance company and Sears for their bad treatment to all their customers. I do have other pictures of the damage. So, please beware, all customers, of what will happen to you when you go to Sears Automotive!

I woke up the next morning and guess what? Flat tire. I really don't want to miss more work and transport my kids in a vehicle with a damaged tire because obviously there's more going on with this tire than just needing a plug. Not to mention that the tires have worn very quickly and are just shy of needing replacement under the warranty. I imagine that Sears will find a way of getting out of honoring that since the inspection found them at a certain depth, but the Sears tech finds it at another. Very disappointed in Sears.

I already had it figured out. Just 2 days before this happened, I reported the manager to the escalations dept. at Sears corporate and complained about her lack of professionalism. I was upset that when I called to speak to her in the past all I got was that she is not available. Not very customer oriented if you ask me. The same problem they had at the Moline location management was terrible. They didn't treat their employees with any respect and it rubbed off on the customers. They were finally shut down because of their bad reputation, nobody would work for them. More than likely there will be civil resulting in all this.

They had issued a criminal trespassing warning on me because I complained. I went to their complaints dept. and still waiting on an answer on the surveillance tape. That’s been over 2 weeks ago. Now, I have no Sears store that will honor my warranties. I have the receipts for everything but somehow there is nothing in my account that says I purchased 2 tires with road hazard. Obviously the manager had something to do with it. Can anybody relate to this? Please post.

My neighbor owns a garage so I asked him to adjust the light for me. He advised that the light could not be adjusted because the light assembly was broken, and the light was hanging inside. I brought this to the attention of Sears Auto Managers, ** at the Eastern Hills location. Both of them advised that their technician would have told them if he broke the light assembly, and no remedy would be forthcoming from Sears Auto. I question, “Why would he work on a light, replace the bulb (25 minute operation), not make a note that the light assembly was broken, and the new light bulb cannot be adjusted properly? They advised that I took over thirty (30) days to notify them. So what, I am negligent? If the light was not installed properly, that makes me negligent? I asked to speak to the District Manager. ** advised that Dennis ** will get in touch with me. Three business days later, and I have not heard from Dennis **. It’s time for the next step.

The Firestone rep test drove my car and could not believe that I had just left Sears the day before for this problem that they did not correct properly. Firestone checked the air pressure and Sears rep had put the wrong air pressure in all four tires (i.e. 38, 38, 36, and 33) on the inside of the car; it calls for 30 tire pressures! He took the tire off and looked at them for me, because I was afraid to drive the car and the weights were in different locations on the tire which was referred to as a "counter balance".

On February 2, 2013, I took the car to Lexus dealership and they shared that when balancing the tire, it should be at a 15 and the tire is at a 25 and that is why the car is shaking. I called Larry, the manager, at Sears and his response was, "You bought those tires online," and I am like okay, but it is with Sear Auto Online. Is that why the tires are defective because they are online? I explained to him again; I live all the way in South Carolina and that Sear Auto Center was the closest to me. He stated to bring the car down and he would take care of it. I told Larry that it would be on the weekend due to the distance. That is why I have been paying extra expenses out of my pocket here locally but the tires are no good. I told him that I wanted to make sure he was there when I came in and wanted to deal directly with him to solve this issue.

On February 8, 2013, I called Larry and told him I wanted to schedule an appointment for Saturday at 10:00 and asked if he had the tires in stock, that he told me that he would have recommended for my car (Michelin). He said he would check and call me right back and never did. I phoned again, and was told by Kyla that he was busy and told her to give me a price quote. I am not buying a set of tires; I just bought a set of tires from Sears.

The bottom line is, I want a good set of tires on my car and to be reimbursed for the money and time I have spent trying to solve what Sears did not exceed in, when involving good customer service.

The control arm (even though there were no noises of such when I came in) had me concerned. So I asked her how much; the price for that went to under $300. She repeatedly assured me it was possible to get it done and said the mechanic only needed 45 minutes. With the caveat that it would assuredly be done the same day and I could pick the car up in little over an hour later, I stupidly thought this little job might not be a bad idea to get taken care of now. I got there at the agreed upon time to see my car hoisted up in the shop with all the wheels off. ** and the mechanic had gone home. The employees nonchalantly told me they needed to order a part and it was a dealer part. (Apparently, they broke a bolt.)

I desperately need this car to get myself to work. Worse, I live 45 minutes away. Worse, my commute to work each freezing morning is 20 miles each direction. I can't believe how stupid I was to let this employee talk me into trusting them to do a small repair. It is a nightmare to get home and to then return to pick the car up if and when they fix it. I might lose my job now due to being tricked by **. My life was okay; I could have had a mechanic close to me look at the car, but now I am in a real bind, thanks to this employee. Sears Auto Customer Service is closed when I call. I will call the store when they open to see what they have to say. In the meantime, as long as this is not resolved, I am in a very precarious and perilous situation in my life.

The best I can do is warn everybody I meet about this experience at this business. It has become the worst car repair experience in my entire life, thanks to letting myself be fooled by this employee. Apparently, the Sears customer service line is not open early in the morning. So I call this afternoon, and after a few minutes, a lady answers then transfers me. After 10 minutes on hold (call being sent to "escalation" department), the guy answers and says he doesn't know why I was transferred because he is the service manager in Escondido, CA. I am informing him I am appealing to social media about this, and at the time I write this, he put me on hold to call the Utah Store. More, later if he helps me.

When I finally found the time to get to Sears, the management was great and admitted they guy who checked off on my car was brand new and no one checked his work. They also confirmed what the mechanic said about my gasket and having no coolant. They were kind to me but I had to pay them $3.99 to put coolant in the car. Are you serious? Right now, I have a car sitting in front of my house with damage to it as a result of workers who were too lazy to check my coolant levels. I would like my car fixed and I also would like to be contacted by Sears and not anyone from that location.

The next day, on the way back, I had another flat tire in one of the original tires. I again changed the tire and headed back to the Bangor store, which I had just passed 30 miles before. The reason for the flat: a broken tire sensor in that tire too. Another new tire was installed and I finally made it home. The next day, I went to the Sears store in Presque Isle to "complain in a very non-cordial way [is the best I can state it]”. Their impression was this sort of thing can happen because you can't see the sensor when the tire is mounted on the rim. Two out of four bad tires? 500 maybe a good baseball average, but not for installing tires. They did replace all the sensors the next day and said that all they could do was fix my car and say they're sorry. Somehow, me changing two flats in the middle of a Maine winter on the side of the highway with my rear end sticking out in the road with two kids in the backseat is something more than an inconvenience. I hope a few of them get their resumes freshened up. So the saga continues at this point.

I said, "And you had me out here waiting? When were you going to tell me?" I pulled the manager off to the side and told him not to talk to me like I was some stupid woman and he threw his arms up and said, "What do you want me to do?" I said, "I want you to fix my car!" He said it was not his mechanic's fault and I had to pay! I said, "You think I'm dumb but I know exactly what happened. Your mechanics did not have his impact gun properly calibrated and put it on the lug nut and squeezed all at once and snapped off the stud!" He would not admit it. I said I wanted to talk to his manager and he just tore off a piece of paper and said to call this number which he scribbled, 800-549-4505. I walked away crying! I saw the service advisor and asked him who his boss' boss was and he told me it was the district manager and he was there now. He would not come out to talk to me. He left me out there! I now know that the manager is Steve ** and the district manager is Walt **.

I said, "You would rather me walk out that door unhappy because you broke my car for $91 and have me tell 20 people and post it on the internet than own up to the mistake and fix my car?" He walked away! He did this in front of other customers! I left the store with only 3 lug nuts on my left front wheel, praying it would not fall off. Now, it sits in my driveway because I was afraid to drive it! Oh yeah and I drove 20 miles just to get there! I do not have the money to fix their mistake and I cannot drive the car and now cannot go to work! They just abandoned me!

When I first got to the desk, after about a 30-minute wait in line, when he called downstairs to find my tires, they couldn't find them. He finally had to go downstairs himself to look for them. He found them and then told me it would take 1.5 hours because they were so busy. When I called back after two hours to check in after being on hold for 15 minutes, I was told they were in the process and would be another 45 minutes. When I came back to the shop after 45 minutes, they were still working on it but couldn't find my tire key so clearly they had not been working on it when I called. When it was ready, I actually watched the mechanic guy walk by me to go to the service desk to give them my key and paperwork so he could give them to the woman at the window (directly in front of where I was sitting) so she could then give them to me. The gentleman at the service desk was very nice but everyone else was gruff and unpleasant.

So I drove the car home and noticed they haven't reset the TPC (tire pressure monitoring system) and that the pressure readings for the front tires are out of whack but figure I'll just fix that on my own. Also, the steering wheel is shaking. Six days later, I'm driving on the highway and a trucker tells me my right front tire is flat. I pulled into a gas station and sure enough, my right front tire is flat, pressure reading of 1. All other tires are fine, no signs of injury to the tire, although the cap was not put on correctly. I filled it with air which seems to stay so I figure I'll drive it and monitor the pressures while I drive. I drive 100 miles on highway with no change in pressure. Steering wheel still shakes. I had gotten the card for the manager at my first go-round (and PS had filled out a feedback form for Sears after my unsatisfactory visit and was told I would be contacted within 24 hours. Still waiting...), so I called the manager's cell phone and left a message.

Then I called the same Sears back and said I just wanted the tire checked and also about what was wrong with the steering. She said just come in, first come first serve. I said I wanted an appointment so I could avoid waiting another four hours like I did last time. She said it wasn't possible. I said, "Is there a time that's best to come in?" and she said no, it varies daily. I said, "So I could still come in and have to wait four hours?" She said, "Don't jinx us." I then wrote a long email to the manager and haven't heard back from the email or the voicemail. I checked my tire again today and the pressure seems to be fine. After reading all of these reviews, I will not go back to Sears and will probably end up going to the dealer who will probably charge me an arm and a leg but at least I will know the work was done properly. I went to Sears because I have always thought of them as trustworthy and with good customer service. Apparently, those days are over.

She was given a quote of $700 to replace the rack and pinion and they told her the steering could "fail" at any moment. I took the car out of there to a different front end shop. The rack and pinion was fine and not leaking. They also found a seized caliper and a burned rotor.

Bottom line - Sears Auto in Attleboro, MA took advantage of an inexperienced female and essentially called her a liar. They failed to notice a dangerous brake problem. They sent the car out the first time with a stripped lug. They intentionally misled her into believing she needed a new rack and pinion that she didn't need. In short, unless you know cars, do not trust this "team" to do honest, proper and required work.

When I took the car home, I found out that the cable was frozen and the $400.00 caliper change he wanted to do would have been for nothing. By the way, I called other repair centers and all of them give a grace period to take the car, fix it, bring it back - and not have to pay for a second inspection. Do it yourself. Stay away. They get pissed that you won't let them do the work, but the reason I don't is because every time I do (for lack of time), I have to fix their screw-ups anyway. I made another appointment for re-inspection and still had to wait six hours for the car. Why make an appointment. This place sucks to the highest degree.

Next, my wife took her Explorer in for an oil change. A day later, I saw oil on the garage floor. We took it back to Sears in Danbury and waited another 3 hours to be told that the oil filter had come loose. I laughed at him and said, "No, you just didn't bother to tighten it properly." Yesterday I crawled under my Volvo to change my own oil. Sears was the last one to change it last year. The head of the drain plug was stripped and I could loosen the filter by hand. I decided to take it back to Sears and have them remove the plug and change the oil. I explained to the man writing the service order that Sears had over-torqued the drain plug and stripped the head, and to make sure they replaced the drain plug with a new one which I would pay for. So he went and got the manager, who looked at my computer records and told me that he finds it hard to believe that I hadn't had the oil change since the last time Sears had changed it.

In other words, he was building a case that someone else had damaged the drain plug. I told him it still had the same oil filter from the last Sears oil change. He still tried to blame on some previous oil change, even though I told him that no one else had touched the car. I asked the manager if he was calling me a liar. He said no, but continued to say that he didn't believe my explanation. I walked out and took the car to Monro, which had the oil changed and a new drain plug delivered in less than 45 minutes. After this last experience, I wouldn't let Sears flush my toilet.

Sears replaced an O2 sensor but did not perform a "under hood courtesy check" as per their work order. Else, the problem would've been easily identified/corrected. I requested a refund of labor charge because Sears was supposed to fix my car and failed miserably identifying an obvious problem. They refused to refund a measly $108, arguing my car couldn't possibly run with air intake hose disconnected when the fact remains it did for over a week! I told them I would be spending thousands at Sears had they done the right thing (are you sure?) “Sorry, that's our final decision.” Do yourself a favor. Don't ever trust Sears with your car. Bottom line: they don't honor the work they put in writing!

So I'm loaning them money so they can deliver on the tires I should just be able to pick up? They have the tires. I have a receipt for those tires. I can't understand why I can just have the tires I paid for! On 11/12/2012, they canceled my order. In the email, they claimed I won't receive a refund because they never charged me. I have the bank statement stating they did. I have to call customer service again. They claimed I'll receive my money in 3-5 business days. The reason they cancelled the order was the tires are out of stock. Great. So because I wouldn't buy two sets of tires, magically the tires are all gone. Horrible, horrible company.

After 10 hours and about 5 people looking at my truck, they told me that the new master cylinder was defective and would be replaced the next morning. This afternoon October 17th at about 4pm, going home from work on the freeway, my front brakes started smoking and the brakes locked up. Fortunately, there were no accidents. I had my truck towed to the Sears at the Pearlridge Mall and I am hoping that somebody can fix my brakes. I spent some money and time with Sears regarding this issue. I just want to make sure that when I have my kids with me in my truck, I won't have any more brake problems. Thanks for listening.

I took my Mountaineer in for transmission flush in May 2012. The mileage is only 100k miles. I paid for the flush and left. Fast forward to September 2012, I took my Mountaineer in for the 3,000 miles oil change and the tech informed me that I needed a transmission flush. I replied that I didn't need a transmission flush because it was performed on the last 3,000 mile oil change. The tech had no record of it. Huh? So, I pulled my records out of the Mountaineer glove box and proved it was indeed done, or at least paid for in May 2012. Since they couldn't find any record of the flush in May 2012, (huh? really?) Sears did a flush in September 2012 anyway at no charge, claiming that they wanted to make sure it had been done. Okay fine.

Fast forward three days later, I was backing out of my garage (uphill) and the reverse band in my tranny snapped. When a tranny specialist examined the car (visual only), he discovered the tranny was two quarts low of fuel. I took it to a transmission repair company and started the repair. I then contacted Sears and told them that they hadn't refilled the tranny fluid completely which resulted in the cost of a new transmission. Sears turned it over to their insurance company "Sedgwick", who denied all liability. Suddenly, no one at the Sears Auto Center in Clackamas, Oregon knows who I am. I used to be on a first name basis there, loyal long-time customer. Really shady and despicable behavior!

Sears Auto Center, you have been unfair and downright horrible to many loyal customers. The number of social media complaint forums devoted solely to Sears is staggering and the number of complaints with common threads of incompetent auto service practices are deplorable. I had no idea prior to this event that Sears had fallen so far from the retail standard it used to be. You cannot stay in business long with this sort of reputation proliferating.

I have made numerous calls to the corporate office customer service "Sears Care Line" (ironic) and spoke with several customer service reps (Joyce, Beth, Virgina, Frederick, Frank, Amanda, Bridgett, and Lynn) who have directed me back to the store contending they have no authority to help me. So, I have repeatedly called the store manager **, and the district manager ** who say that claims for damages to vehicles as a result of the auto center "are managed through Sedgwick, their liability insurance company that's why we have the insurance company". Further, **, the store manager contends he has no authority to resolve the problem and directs me to call Geoffrey **, the adjuster with Sedgwick. When I have called Sedgwick to speak to Geoffrey **, he claims they are not an insurance company; they are a "third party administrator" and can only take action to help me at the direction of Sears! LOL!

Geoffrey/Sedgwick contends I have to talk to customer service at the "Sears Care Line" (oxymoron, emphasis on the moron) at the corporate office of Sears to get relief because Sedgwick has no authority to resolve the problem or help me. They too have no authority? Really? Really? Consequently, Sedgwick directed me back to the corporate customer service line to start all over again! I spent three days in this circular maze of "it’s not my problem"! I have been sent around and around and around in a circular vacuum! Then, they have the nerve to be irritated with me for calling back after each time I make the circle? Un-fricken-believable!

I am encouraging anyone frustrated with Sears Auto Service to seek lawful help by contacting the email address below. I have just experienced an expensive mistake perpetrated by Sears Auto Center that no one is willing to take liability for ($2,122.50). I filed a claim with Sears Auto Center insurance company "Sedgwick" and have been shuffled around carelessly. Know this Sears Auto Center, this will not end here. It may take years to lawfully recover the loss but I am in this for the long haul. You have unleashed a tenacious lion! I will eventually be reimbursed as will many others with postings here. Social media is a mighty tool that pulls people with a common purpose together.

I kick myself for being so loyal to Sears Auto Center all these years. I am 54 years old and Sears has always been where I purchased tires, as did my children. I purchased electronics, appliances, tires, tools, etc., always at Sears. Now when a problem arises that Sears clearly holds liability for, they ** me around and treat me like this? The Sears Auto Center hides behind Sedgwick, the insurance company. Sears contracts with Sedgwick to do their dirty work so they don't have to take liability for the incompetent work of their techs. Sedgwick doesn't even answer their phones or respond to customer concerns. Shame on you Sears Auto Center and Sears overall!

There are so many retailers begging for business from the patrons disrespected by Sears. I have an attorney that is anxious to file a class action suit against Sears Holding Corp., because there are so many people with similar complaints including himself! It may take some time but I will be reimbursed and have an apology from Sears. In the meantime, it will cost sears 10 times more to defend themselves than to have simply paid for the damage caused by their auto center. Frustrated with Sears Auto Service, there is help, lawful help. There is an interested consumer activist attorney anxious to file a class action suit against Sears.

Later that day, he called and said it needed front calipers and hoses and a master cylinder and it would be an additional $336 and I agreed. They called that night and said the car needed the brakes bled and they would do it in the morning. The next day they called and did not know what was wrong and would complete the job on Monday. So I picked my car up the next day. The next morning while driving to work, the brake light went on. So, I checked the fluid level; it was low. I filled it. When I returned home that night, the light was on again, so I brought my car back and here I am waiting for them to see what the problem is but I know the problem. They are incompetent and unqualified. All they are qualified to do is to take your money. To be continued ...

We got to the dealer and the service guy said, "Oh, so they decided to pay for it after all?" We said, "What?" It turned out, they brought it over to the dealership earlier, were told it was 75 dollars to scan it further, and they said, "no thanks" and drove it back to Sears. The company then began fighting us saying they never said they would pay for the scan. The only reason we got the shocks is because they had a buy 3, get the 4th free deal. They ran out of our shocks and had to get one from another place, so when we sent in the rebate to Monroe, they said we only had 2 eligible shocks and didn't qualify. We finally got that taken care of, got the rebate, but still had to shell out 300 bucks to another shop to fix the ABS sensor.

Then came the final straw a week ago. We had a flat, brought it there for a repair, got it fixed. We got home to check the pressure in them (they always overfill) and noticed on the opposite side tire that one of the lug nuts was missing. One of the nuts on the repaired tire had scratches on the nut, which was what all the nuts on the missing nut tire had. So they lost the nut, and took it from another tire we wouldn't notice. When we asked, they obviously said, "Well, we never worked on the tire with the missing nut." Perfect. We now go to a shop that said they are backed up on work because of ex-Sears customers.

The second time, they said they would replace them or upgrade and they would pay the $5 difference of each tire, but I had to wait a week for them to order a different brand which would have been a Goodrich tire. The person that I spoke to said he would give me a full refund or new tires. After I decided not to wait a week, I had new tires put on the van the same day but not where I bought them (which was at Sear Automotive). When speaking to the manager at Sears, he told me that those tires should not have been put on my van, for they were not for vans and did not give a smooth ride, and he would refund 100% of my money or give me new tires. However, I had to wait a week for the new tires. As I said, I had new tires put on at my dealership that day instead of waiting a week and driving a car that shook and veered to the right really bad.

When I went to Sears to tell them to just refund my money and wanted to give them the tires back, the manager stated he never told me he would refund the money and it was a credit toward the new tires or swap them out again for the same brand. After changing and swapping them the second time, I did not want to take the chance again. I always bought my tires for my vehicles at Sears and I can't believe how this person treated me. Just a couple of days prior to that I had my other vehicle (which my daughter drives with her 2 kids in side) done with 4 tires, but these installed were Coopers and now I am not sure that was a good idea. So, as I said, I did not have an accident - but I think I avoided one but getting my tires at a different place.

I have all the receipts and times back to shops for the shaking problems with my van. All I wanted was the full refund he promised me since he could not get a replacement tire for a week and I did not want to drive my van the way it was. I even had the tires rotated as he suggested and it was worse. And considering he stated a full refund or a replacement, I could not wait a week I did not feel safe driving the van. After reading all the reviews about accidents and lawsuits going on with this tire, I am glad I did replace them for my safety and my grandkids’ safety. Overall, for the tires cost for my van since December 27, 2010 and now September 2012, it cost me over $1200. If I could have seen the future, I could have really bought the top of the line tires and it would have been cheaper than what I paid.

Do not go to Sears, for they are rude and just want your money. Oh, yes, I did have the road hazard also. All I wanted, like I said was what he stated to me, was the full refund or replacement tire but not wait a week for the replacement. I got nothing but a rude manager. I am pursuing this and going over his head. I do still have the tire from where I got my new ones and the place that gave them back to me said that they still have 90% life on them and they should not have been replaced - but considering they were not right and the balancing did not straighten them out, they did need replacing. Eight tires in less than 2 years: Dunlop Tires **. If I could afford an attorney, I would get one - but I am just an average customer that got screwed and can't afford one. Next time I will go back to my dealer for my Honda Odyssey. I trust them more - you might pay a little more, but at least you get respect. Please advise.

The next morning, it wouldn't start. My wife and I took it back up there. The manager, who had been in charge of checking out my truck, came in and said now it was the batteries that were causing it not to keep a charge. I simply asked if my alternator could have possibly been good. He then snapped back and said that he wouldn't try and cheat me by replacing a good alternator. I replied back that I didn't say that I was getting cheated. I then tried again, and he was still rude and angry toward me.

My wife then said that his behavior was not professional, and she wanted to speak to a supervisor. He quickly replied to her he was the manager and supervisor, as if he was going to be right in speaking in that way to us. And then she said, "You have a boss over you. Everyone has a boss." It's not good service to make us feel we don't know what kind of service we are paying for, which he can't explain to us when it doesn't fix the problem. He said he was checking it out and then walked away. I told them to call when it was ready.

They replaced the old batteries with two new powertrain batteries for no charge. But no mention of replacing a good alternator or remembering saying that the batteries weren't bad the day before. Two days later, the truck wouldn't start. I then figured out on my own that a relay switch doesn't disconnect after the truck is turned off. I pulled it out and replaced it, but still, it was keeping the power on when truck was off and locked. I then just left it out, because whatever was connected to it was causing the problem.

Without a wiring diagram, I didn't know where to go from there. It has stayed charge with it out, but windows and radio can't operate. Sears Auto Center need managers and mechanics who know what they are doing. I had 3 who had worked on my truck in one day to the next replacing parts and paying for something that didn't fix it, and we were treated rudely.

About three weeks ago, the battery wouldn't turn over the engine. Upon checking the voltage, I measured 6.5 VDC. I brought the battery in for a replacement, but they refused to replace it. They said they have to see if the battery was "truly dead" or if it would "take a charge." Two days later, I got my battery back, "fully charged" according to them. I put the battery back in the truck, and I drove it. Two days later, the battery wouldn't start the car. Again, only 6.5 VDC. I took the battery to them, and they told me that for $20 they could check to see if my truck had a "voltage drain" (In my language, that would be a "short to ground." I was an senior electronics technician for thirty years in Silicon Valley.).

I declined their $20 offer to test for a drain, and I went over to Toby's Battery & Auto Electric (Their website is tobysbattery.com.), as they were recommended to me by a friend. Chris was the man who worked with me on this problem. Their team checked the truck for a short to ground, and they found that the truck had a leak of only .02 amps. In other words, it's not enough to drain a battery in two days to down 6.5 VDC. They also mentioned that the battery only had a 50% charge! So they put it on their battery charger at 40 amps for five hours.

They gave me back the battery, fully charged and with a specific gravity of 1.365 (what it should be for a full charge); and I went home. With the battery reinstalled, I drove over to the aforementioned Sears Auto Center and told them these facts. I asked them why they only charged the battery up to 50% and the specific gravity was also too low (i.e., not enough sulfuric acid in the battery). They told me "We can only charge the battery, but if we take the caps off the battery, we would void the warranty."

It took me five days of running around in my other car to find out that your Auto Center can't seem to fix my problem with your best five-year guaranteed battery. Meanwhile, I spent $50.00 at Toby's plus about $8.00 in gasoline and five days finding out that Sears doesn't want to honor their guarantee. And they seem to not be able to fully charge a battery! I have the receipts for both the battery and for the charge for Toby's work, if you need copies.

I would like you to send me a check for the $63.00 that I had to spend to get my battery functional again. The time and aggravation I dealt with, I'll waive. Please feel free to call me on my cell phone anytime to discuss any question you may have about this issue. I can supply copies of the receipts for the battery and the work done at Toby's. Thank you in advance.

I am fearing my safety while driving the truck. I spoke with the manager, Micheal, at the automotive department at the Sears store in Jacksonville, N.C. where service was rendered. He assured me that if I brought the truck in asap, he would make sure they serviced my truck immediately and would compensate me for the troubles and inconvenience. He also stated he would be there so I could speak with him directly. However, when I showed up, he was not there and I was told it would take several hours of waiting to get my truck serviced and no mention of any type of compensation.

I understand a lack of said compensation but the service is ridiculous. I will never again purchase any tires nor any other product from Sears due to how I felt I have been treated and I will surely tell everyone I know including anyone I see going to the Sears Automotive Department. I have been told I can bring my truck in every 5,000 mile for a rotation to maintain the warranty on tires, but every time, for the past 3 years whenever I do so, it is always about a 2-hour wait. I do not have that kind of time to waste nor do most people I know. Upper management needs to address this issue if they want to continue to be successful in their growth and customer satisfaction. Feel free to contact me at any point to further discuss.

I have brought this matter to the attention of the store manager in Poughkeepsie, who was very concerned and caring to my complaint. I was compensated with a gift card in the amount of $158. However, I find that amount not enough after I spent more to have brand new current dated tires installed on my vehicle. I hope to hear from someone regarding this matter soon, so we can rectify my complaint.

At 7:30, they said a "few more minutes". At 8:00, the car was not ready and at 8:00, the center was closed. My car was ready at 8:15 and they still weren't able to complete one of the items on the service. They did not have a technician to do that! Then they told me to come back another day for the remaining service. Preferably the first thing on a weekday morning. I am upset with the way they handled the prices and quoted me a lower rate and then gave me such a hard time with the rate. I am upset by the horrible time management. Please have somebody make this right. The Auto Center is next to Sears in the La Cumbre Mall in Santa Barbara.

The next day, the belts on my car were so loud you could hear them a mile away. I took the car back on my lunch hour and had them adjusted. I waited 2 weeks and still had the same problem. I took the car back, on a Sunday the next day, same problem. I took my vehicle to another shop and they suggested that I take it back to Sears because they did not complete the job. I took the car back again. By this time, the belts had caused my alternator to drain my battery and I had to buy a battery. I took the car back and the manager tried to sell me a battery stating they adjusted the belts, that was a week ago. I still have belts that squeal every time. God only knows what else because now the car makes a knocking noise that was not there before. I would like to resolve this matter by getting a refund on my expenses for work that I have to take to another dealer to get fixed right.

To make a long story short, the gal wanted me to come back, so the mechanic could show me the problem he "found". I left the movie, and I practically ran back to Sears. There I met the mechanic, and he then showed me the very thin line of fluid that had been behind the boot. That really wasn't what I got mad at. It was when he proceeded to show me the hole he popped in the boot which was about 3cm. I exclaimed in rage and asked, "Why did you pop the hole. I understand a leak, but you have made the problem worse." The main problem I have with this situation was that if he would have shown me the "leak" he found, which is what the job is, they have to inspect before doing anything and letting the customer know before they start poking and probing.

I left Sears with no alignment and no new rack and pin ($700.00). Instead, I am sitting here, at home, boiling at the fact this mechanic (Sean) had taken it upon himself to pop a hole in the boot, which holds my power steering fluid, causing a greater problem. This all happened today, 5/9/12. I had to gather my thoughts. Did he overstep his boundaries? As the customer, should I have been told first what he found, before he continued on with his work? What I have determined is that as a customer, I was screwed. I left there (Sears) with a hole in a boot, which wasn't there before, and I was told to keep track of my power steering fluid and listen for noises. Sears thinks they were so right, because they priced the work so cheap (to them). However, $686.00 isn't a low cost.

I'm calling the manager tomorrow, since he wasn't there today; and I'm filing a complaint with corporate and sharing my experience with others, because maybe someone will read it and gain some more insight into the nightmares of car repairs and that even with Sears, mistakes are made. I don't think as consumers, we should have to always be on our toes. You would think that your worst nightmare can't happen, and that's ending up with Edward Scissorhands, the mechanic! I feel walked on, and now, I'm just worried about my power steering, my car, and the money I have to come up with. I'm never going back again. Because the story gets worse. No, it doesn't stop there. They also want to charge me for power steering fluid. They said they could tap it out, or I could pay $55.00 more on top of the $686.00 to get fluid flushed. Are you kidding me? Do you think I'm going to let them do anything else to my car ever again? No, that's right. They screwed up!

Flash ahead to May 5th 2012. The brakes are squeaking again, but this time louder. We decided to stop into Sears again but when we called the Stratford location, a very rude man answered advising it would take hours to get to the car. I turned around and called the Woodfield Mall location and was told they could get us in right away. When we arrived, we advised them of what the other location had told us back in March and about what we were experiencing now. They inspected the car and advised of multiple issues; the main one was we needed brand new pads and rotors! They asked us a second time what the other location advised us of back in March and I told them again. I even showed them the paperwork and they were shocked. I don't know if the rotors would have needed to have been replaced if we had the issue resolved back in March. But I am very angry that it was quite obvious we needed the pads replaced back then. I am currently waiting for a call back from the Stratford Square location.

The mechanic was there with me. I do not know his name, it was a black person, very friendly and helpful. He indeed showed me both side rubber boots broken and the grease spread all over the rim. Why had not they discussed this before? At this time, I noticed that the arm was already replaced but in the process, the mechanic punctured, tore and bent the interior cover on the brake caliper. When I pointed to the damage, he said it was just the cover and didn't matter. I am afraid the water and debris from the road will reach the brake pads and cause problems. I was not compensated for the damages and I did not insist since I was there for several hours already and starting to feel tired. I asked the mechanic if the shaft was okay, since it was running without grease for a while. He said that some grease was present and the shaft is not damaged but must be replaced. He also said since they are working on the arm, it will cost me less labor time to replace the CV shafts now than later. I argued with the mechanic about replacing the rubber boot only since I was familiar with the issue from last year, when my daughter car had a similar problem and her mechanic replaced the rubber boot only for under $100.

I almost convinced him to do it but an associate took me back to the store front on a corner computer station where he explained it to me that the CV book cannot be replaced separately anymore because "they do not make them like that anymore". This was a lie (confirmed later by a second independent mechanic) with the clear intention to make unnecessary part replacements in order to make more money for the time they spent with my car. Also he charged me $180 labor on the top of the $72 labor for the arm replacement ignoring the mechanic labor discount promise. I found later that he inflated the control arm part price by about $100.The control arm of this car is sold for under $50 on every place I asked, but Sears has a special price of $145. The labor discount the mechanic mentioned was also a lie to make me accept the work.

I left the store after I paid almost $800 for 2 tire replacement (my tires), alignment, a control arm and 2 CV boots. This work if done anywhere else will cost under $400. Your Sears Auto Center must be proud of making a double illegal profit on the expense of loyal customers. As soon I left the garage (4 p.m.), I noticed one of the front tire was not balanced properly causing strong vibrations. I returned to the store to complain and correct the problem. 30 min. later they asked me to pay for the balance again. The mechanic did the rear tire balance instead of the front. They were laughing about that mistake. I paid and I left. I will dispute this charge with my CC.

When I arrived home 1 hour later, the driver front tire was flat. I removed the tire and checked for leaks with soapy water. I found 5 places and marked them with red marker. Next day I pumped air and I returned to the store for proper seal of the tire and balance again - that was not resolved. They explained that the tire is special and is hard to seal. I had these tires on this car before with no problems. The Sears incompetent mechanic did 3 attempts to balance/seal my tires with no success. This time, he applied a sealer on the exterior of the rim to make sure there will be no leaks. He ignored the red marks I made on the interior and he did not apply any sealer on the interior of the rim. The next day, my tire was flat again. This time, I went to another garage where the tire was sealed and aligned properly on the first try.

This is not the honesty and competence Sears Auto Center promises to customers on the diplomas hung on the wall of the store and signed by all employees.

I purchased tires at Sears Westland, MI with warranty maintenance. Associate indicated must keep tires rotation. Upon returning, associate indicated I didn't have to drive 14.27 miles I could choose a closer location. The Fairlane Store in Dearborn, MI has lousy workers. I went for simple tire inspection and tire rotation on my other car and mark the tires. I received unsatisfactory performance.

I traveled to Sears Livonia, MI, was seen at 3:45 p.m. The manager indicated work order in computer showed "you were here in February, 2012 for rotation. They did not put mileage on the system. We can assume they did the work, paper work orders not available and come back in May sometime and get rotation." What! It's not acceptable.

With the incompetent staffing, I will be in need of new tires before winter. I should not have to buy new tires in one year's time when I am doing what I should. Oh, did I mention the associate on site knew nothing about the brand of tires on my car (outside looking at them)? I indicated before loyal Sears Roebuck customers but with this insufficient service, does your organization really care?

I took my car in for new tires and thought it would be a quick resolution. They are close by my work and the place was empty so I thought it would go quick (empty should have been a sign). A brake inspection revealed warped rotors and the alignment was off. I was hesitant to allow them to do the work. I did a price check and should have immediately pulled out. Their rotors were $35 above cost, not to mention, labor costs through the roof. Since the tires were already off and I needed my vehicle, I let them do it. Now I'm sitting 3x's the original expected cost (mostly in labor) from when I took it in. I want a safe vehicle so I told myself, fine, suck it up.

Later in the day, I received a call from a stuttering employee. Expecting him to say, “Come get your car,” I was met with, "I have some bad news." He proceeded to inform me they broke my brake calipers while attempting to bleed the brakes. Then he continued on blaming the previous person that did my brakes. The part was unavailable in town and now I would be without vehicle for 2 days. I live far out of town and this was not good news. Furthermore, he told me how much this was going to cost and I deservedly became irritated and asked if I had to pay for this. He seemed to feel honestly bad and said he'd be speaking with his manager to compensate me.

Next day, I called back to get an ETA and some news. He could not provide an ETA, only an estimate which is not acceptable when you have to make arrangements for alternate transport. He then explained his manager would not budge and I would have to pay for repairs. Pay for what they broke?! I asked to speak to the manager immediately.

I began telling the manager Cliff my story hoping to get some empathy or understanding for my inconvenience. Not once did I hear a sorry, only blame. When I posed the question what do they plan to do to compensate me, he responded, “We'll fix your vehicle.” I asked if I was being charged for something they broke and he said of course and informed me that they broke nothing. Again, he started blaming the previous brake job. Although, his previous employee told me they broke it. He told a different story that they broke a tool, not the caliper. I asked for the unbroken part and his story changed now stating that part of it was damaged during the work but not "broke". So now he's not only ignored the customers concern without apology but he's lied to me.

Worn down, I said, “I would pay cost for the part.” His response, "I can't do that. We have to make a profit." Is profit more important than a happy customer? More back and forth conversation only returned blame and contempt. I finally got him to sell me the part for cost which was still higher than normal. He then proceeded to admonish me for having the nerve to call and complain when he's trying to make my car safe. How rude is that? I apologized for being upset but also explained I had every right to be. I could tell this grumpy guy lacked any customer service skills and the customer matters not. I just want my car back so I gave up.

This manager was unwillingly taking some responsibility. Sears Auto of Sioux Falls is overpriced, dishonest and unwilling to work with the customer to please them even when they messed up. Before considering this or any other Sears Auto, read all these reviews. They all sound the same. I should have read them!

Now, it has cost me a tow, a tie-rod, another alignment and I will have to buy 2 more tires, not to mention the fact that my wife could have been killed, all because I don't believe that an inspection was ever done. And if you were to see the wear on the tires, I would even question if the alignment was done properly, if at all. I have never been more dissatisfied with any service from any company in all of my days. We have a total of 4 vehicles in our family and I always recommended Sears for all work performed on all of them. That will soon change, though, if this isn't rectified. I have already paid for the tie-rod, the tow and the alignment. Do you think that you could replace the tires? I did purchase the road hazard, but I don't think I should have to purchase more tires because your mechanics failed to do the requested work. This is also my second email to you, with the first having no response at all. I guess if I get no response from this one as well, then I will have your answer.

Earlier this year, I had a nail in my tire. AAA came and put the spare on my tire, and I went straight to Sears to have my tire fixed. The spare was placed back in the trunk. This past weekend, I had another nail. Going to get my spare, I realized that Sears never put the jack and stuff back in the trunk from the last time. And then this time, they broke the screw that is used to hold the spare tire in place. Regarding any of the above-mentioned times, your staff has not said anything. This time, I noticed right away, as I was going to clean out my trunk. The screw was laid on the tire, and it's broken.

Seriously, how hard it is to say that they messed up and the screw broke, they accidentally scratched a rim while putting the tire on, etc.? If I didn't buy the Road Hazard stuff for my tires, I wouldn't even bring my car back up there. That's poor customer service!

First of all, I had to wait for 45 minutes there till someone attended to me. I have never waited this long for a vehicle service in the US. After that, the service was done, but what were done, I am not aware. I had asked to check the tire pressure in both the vehicles. It was done with the Corolla but I never saw that being done with the Murano, as I was watching throughout when the service was being performed. But I was told that the tire pressure has been taken care of. It appeared that all the employees there were in a hurry to close the store and go home instead of looking at my vehicles. Very sad to say that I was not at all satisfied and have never seen this type of service being performed in the US anywhere.

How could it be curb damage? No one parks on the wrong side of a street with the driver side next to a curb. I was unsatisfied and was told a district manager was going to be contacted. He was never contacted and everyone at Sears dismissed my claim as their problem and never again tried to contact me again. Never take your car to Sears Auto Center in Livonia if you have a problem with their work because they don't stand behind their work. When they make a mistake they deny they did anything wrong. They dismiss you after leaving the repair shop, never following up on your repairs.

She called and said that the car gave 4 errors: oil pressure switch, 2 misfires cylinder 5 and another, I forgot. She called at1:30 p.m. and said they were going to do a tune up and the total jumped to $725 and the car would be ready later in the afternoon, Joe, the other service writer called me back at 3 p.m. saying that they had performed a compression test and said that Cylinder 5 had no compression and they would have to tear the engine down to the head and that would be 12 hrs of labor at $85 per hour to get to the head to see if the valve was bad or that the head maybe cracked.

I asked them about a few problems that the 3.6 v6 had rocker arms coming loose or bad injector. We argued that they had put us in a bind and they offered a rental for 2 days, Sunday and Monday. (they wont know the problem about the car till Tuesday). So they only gave me a rental for basically Sunday afternoon and Monday. Forget about Tuesday, when they might have the problem diagnosed.

This saga is never ending. I am really embarrassed since I've worked at the store since 2004, and they are treating employees like this. How horrible the customers are treated. Still in limbo!

This isn't the first time we bought tires from Sears and they always stood by their tires..but not now. The tires are garbage. What is it going to take for Sears to stand by the tires they sell? Maybe someone to lose a life? I have never seen such bad quality tires in my life. Why is Sears allowed to get away with selling junk tires and charge a lot for them? What happened to Sears? They are horrible. What happened to their customer service?

When I returned home, I called the Middletown auto store to inquire on tires/prices. I was put on hold for 8 minutes, no one came back on the line. I called again and was told a price. Unreal. Middletown has the worst customer service in the auto department. Newburgh/Poughkeepsie are the best when it comes to customer service.

The following evening at 9:00 PM, (I am a very busy person.) we walked the garage and could see the large yellow lifts where the car was obviously scraped by the driver/workers. There was yellow paint all over the scrape. The night manager said, "No one in my garage did this." He also lied and said he was the store manager. He was only the night manager there at that time.

I called the main office several times, trying to get a corporate manager and left several messages at the Sears Corporate Windward Office. No one returned my call. I finally got a hold of someone who told me who the Sears automotive manager was, and I went to see him and filed a complaint. They called me several weeks later.

Now, they told me my complaint was declined by their insurance. The lady was rude and kept putting words in my mouth, saying "You said you couldn't see where it was done in our garage." I did see where it was done, when I returned at 9PM to the night manager. We saw very clearly where it was done on the large movable yellow lifts that go up and down just as I reported. These people can go out of business, and who cares. They used to have a good reputation. They suck.

Even with the notice of stop payment attached to my invoice, apparently someone finally found my "lost" check, processed it, and since it had been on stop payment, they turned it over to a collections company. I have purchased Die-Hard batteries all my adult life for every vehicle I have ever owned, but this puts a pause to any further purchases at Sear Auto for me!

When I got out, I noticed that my radio/internal light and alarm was not working. I went back the next day to the Autocenter. Mr. Greg ** told me that the car had electrical problems. I asked him how he knows, since he told me himself that the Sears Autocenter doesn't do electrical work. I asked why they were working on electrical parts on my car. I told him that when my car arrived, everything was working fine. They could not find the problem. I came home and checked the fuses. Everything is working just fine. Sears mechanics do not not know how to use the tester to check the fuses.

Once again, I brought it back. When I was there the second time, I saw the guy with a grinder to my truck. For about 2 hours, I called my regular mechanic and asked why he would be using a grinder. He had no idea. They said it was fixed and I went to go to pick up another load, got to the pick-up and there was gear oil pouring from the wheel. At this point, I had it towed to my guy and he looked at it and told they destroyed the rear end.

I was out of work for 4 weeks. Their insurance paid me but I lost so much money. Right now, I am struggling to pay bills; before they did this I was fine with money. Don’t ever bring your vehicle to Sears. They really screwed me. I can’t wait until they go out of business.

On February 1, 2012, I noticed oil in my parking stall at school. I didn't know where the oil came from since others may park in the stall after I leave.

February 2, 2012, I could smell a burning smell, but didn't realize that it was possibly coming from my car. I looked around and didn't see any smoke. When I returned home, I parked on the driveway, since I would be going out later. I left and later parked in the garage, that's when I saw the oil all on the driveway and going down towards the road. I reversed my car out of my garage and saw the oil on the garage floor. I took the car back to Sears to check the oil since they were the last to touch the car.

The Sears mechanics Lance, Merle, and Micah all looked under the hood and could see the oil all over in the engine. When the car was raised, it was found that the original Toyota filter was still on the car, but it had been damaged and there was a hole in it and there was no oil in the engine. Merle also found an old radiator leak directly across from the Toyota oil filter.

Apparently when the car went in for an oil change on January 10, 2012 the original Toyota oil filter wasn't changed although it was included in the service for an oil change. In addition, even though I was asked about topping the radiator reserve fluid, Sears didn't bother to tell me about the leak in the radiator which had leaked to the underside of the car. You couldn't miss the leak, the residue was pink in color.

Since it was the evening of February 2, no managers were on duty. The oil filter was removed and the oil replaced. The person on duty, which was in charge during the evening didn't follow protocol, print the form or had me sign. After the oil change was completed, I was told I could leave, but I told him, I wanted what happened documented. He let out a heavy sigh and reluctantly printed it. He said he would write down what happened and wanted me to sign a blank service form. I didn't want to sign it, but I had no choice. I don't know what was written if anything was written at all. I have no copy for my records.

February 3, 2012, I was called by Kin at about 10AM. He said, there was a problem and what would I like to do about this. My feeling about this is, if Sears was forthcoming with information and wanted to resolve this amicably, they would have from their side suggested what needed to be done. I felt Sears tried to take advantage of my being female and possibly not knowing what needed to be done for my car. I requested that my car engine be completely checked out by Toyota, my engine cleaned and any hoses that couldn't be cleaned to be replaced with genuine Toyota parts. Manager Kin didn't call Toyota right away to schedule the appointment, nor did he call to make the arrangements for Enterprise Rental since there were no loaners available. He was more interested in the jobs which came in on February 3, 2012. I called Toyota to schedule the appointment. Because Kin did not follow through and was more interested in the current jobs coming in to Sears that morning, I chose to have no work completed by Sears. Kin showed me that the problem Sears created wasn't a priority for him as a manager, which translated into my problem with my car was not his priority. It would have taken Kin less than 10 minutes to schedule the appointments, but he didn't bother to call until I decided to wait in the waiting room or called myself.

The solution requested was to clean my garage, driveway and parking stall, but was denied. I was told that Sears feels that an individual learns by correcting their own mistakes. So, the technician who botched the oil change would be sent to my house and work to clean the area. When asked if the technician knew about what was going on, Kin replied that Sears will not tell the individual for fear of retaliation against Sears or their customers. Yet this is the person they want to send to my house and work to clean up all the oil. If Sears worries about retaliation, why so little thought about sending this individual to my work and house? Apparently, retaliation against me isn't an issue for Sears. So, I will ask for a company to come and power wash the areas. I surely don't want the bad technician's friends coming to my home or place of work.

Poor handing of a big problem. My car was driven 14,000 miles before I knew what had happened. Kin said he could lose his job over what happened, that the technician could lose his job as well. I replied, do I care? I could have lost my life because of the problem Sears caused. What a poor comment. The other technicians have told me, this isn't the first time this other technician has done an oil change like this.

The pressure unevenly dispersed in the 4 tires, and something about the sticker on the tire making noise. I had to ask for a manager, and talk on my son's cell with him to get any satisfaction. He took it back in, and did something. We're not sure what, and its been okay for about an hour now. Do I think it will end here? Absolutely not. We will never purchase tires, or have any work done at Sears again. Disgusting is all I can say. They have zero customer support.

I was not told that there was a charge for checking it. I was told the battery was fine. My left brake light was out. My son-in-law is getting me a socket to fix it. Sears checked it out, why, I dont know. They must have blown a fuse messing with it, because now, I have no brake lights. Of course, they offered to fix the brake lights, saying I need a new "brake light switch?"

The manager could not have been more rude! I told her I would never shop at Sears again for anything. They didn't seem to care. They held my key hostage, until I paid $19.95. Check out how much money I spent at Sears Paramus/Hackensack over the decades.

The car just does not sound right. It sounds worse than when she brought it in. Plus once we brought in the car, you expect that the vehicle would be given back in the same shape once they did the repairs. Wrong! We received the car back with a portion of the dashboard broken. We asked about it and they said that we brought it in that way! On top of that, when my mom asked for the manager, she was told he was unavailable and to call or email. While she did do that, no one has responded to her complaints.

I went in there to talk to them and they simply came back with the line "we are not authorized to discuss this situation with you. The manager has stated that this issue was resolved and he is currently busy." Talk about avoiding a customer. I spoke with my mom to confirm that everything was resolved and she said that no one has responded to her, that she has called several times and they are simply avoiding the problem. This has gone on for months. Unbelievable! Never go to Sears Auto, a terrible company.

After the work was completed, my total bill came out to $307.00 and change. I was like what! I was told by the advisor that she had forgotten to add the labor charge of $70.00 and they also have a $20.00 maintenance fee. Not only that they had a 50% mark up on the brake drum they replaced. After returning home, I hopped online and searched different auto parts stores for a rear brake drum replacement and they range anywhere from $60 to $65 tops for my vehicle. Sears charged me $130.00 for my replacement.

My brake pedal felt spongy after the work was completed. I have automotive experience and most shops and service centers will have a 30% markup on replacement parts. I got ripped by Sears Auto and this will be the last time I ever do business with them!

Nothing wrong with my wheel bearings but the lug nuts were so loose that they could be removed with two fingers. I had a 25 mile trip home on the interstate and it is only God's grace that it didn't come off at a high speed. This same exact thing happened to another woman in my office with the same Sears auto center. This is shady business practice and they seem to be preying on women customers. It will be a cold day in a famous after life before Sears gets any of my money again and I will be sure that every one knows of their business practices.

So, I brought my car to Sears for the "Inspection" and was told that they would not honor my warranty due to the uneven wear on my tires and even if they were not worn that way, that they did not carry that brand of tire anymore so they would not be able to replace them anyway! The salesmen if that's what you would like to call him, did everything he could to keep me from getting my warranty. Every question that was asked was shot down with some phoney excuse!

He also told us that the tires were under-inflated and when we asked how much they should have in them he replied 30lbs and we replied that's funny because they have 32lbs in them now! He even tried to say he couldn't find my information in the computer with out a correct phone number but looking on the computer the whole time was all the information he needed. He was trying to keep us from seeing the information on the screen but my daughter made him show us. With that, we saw that he kept typing in the totally wrong phone number on purpose.

Not sure what his problem was but we (me, my husband and our daughter) have done a lot of business with Sears and will never use them again! No wonder they are going out of business! That kind of service should not be tolerated and the way I was treated made me feel like I didn't know what I was talking about. Little did he know the daughter I had with me works on cars at a high end auto body shop and we know what we are talking about. He was trying to take advantage of us maybe because we were women!

They brought me into the bay where my vehicle was lifted and showed me where the oil leak was coming from. The leak was coming from the exact location of the filter, nowhere near the head gasket. I asked the common: "Did you check for the previous filter gasket to make sure it wasn't stuck on?", "Did you cross-thread the filter?", "Did you tighten the gasket too much?". All were replied with a no and that it had nothing to do with the filter or any of the work they performed.. Those all came from Rob **.

I had two certified mechanics looked over my vehicle. Both verified it had nothing to do with the head gasket, nowhere near the head gasket. The problem was too much torque on the filter which blew the oil cooler, therefore, causing a major oil leak and repair. Now, because of the lack of oil lost in that three weeks of driving, I may have caused some serious damage to my engine.

At this time it is not yet confirmed as the oil cooler has not been replaced. What do your mechanics feel when they made a correct assessment to my problem which they tried covering up? If they do not know anything about head gaskets and apparently now a basic oil change.

When I went up to pay, I was told that the car passed inspection! I am not complaining that I saved $200 that day. I am very concerned that the inspection was done at all! According to the receipt, the car was done about 25 min after we brought it in. Despite the fact that I left my cell phone number and never left the waiting room area, we were left waiting over 1 hr after the car was done! I realize that a broken strut does not affect the inspection but you would think that a very visibly broken strut would be brought to my attention! When I returned home, I noticed on the receipt a web site for a customer service survey. I stated what I wrote here, & filled out my personal info because, it said if I did, I would receive a personal response w/in 48 hours. I don't know what time zone Sears is in but here in NY 48 hrs was over 22 days ago! I am still waiting! I purchased tires elsewhere on the way home. Was an inspection actually done? Just how safe is my car? Never will I use Sears Auto Center again!

I specifically asked them to make sure they put the spare back in its holding container beneath the trunk. They didn't put the spare back! But what they did is take all the contents of my glove compartment (presumably looking for a manual) and left all them on the front seat of the car! Also, the exterior of the car was inexplicably very dusty after the repair.

I took the car back to them later (as I have no more time that day) to have the spare remounted. They never apologized for not putting it back in the first place but they did say it would be done in 15 minutes. I came back 20 minutes later and the car was still on the lot. I had to speak to several people to get this addressed. It turns out they had lost my keys and it took them awhile to find them. Also, they neglected to write up a ticket on it and they said this was the reason for the delay. Finally, the job was completed about 40 minutes later with no apologies until I spoke with the manager who was apologetic but offered no compensation (I was thinking perhaps a complementary oil change).

Extremely irritated at this point, I express my displeasure with the blatant lack of customer service and was assured that my car would be taken back for service immediately. 45mins later, I'm told that I now owe for a new tire, an alignment plus service fees! I definitely wasn't paying for a new tire that apparently the technicians stated couldn't be repaired This should've been stated on the earlier visit. I leave the auto center paying only for the alignment only to now have the car shaking when I exceed 30mph because the tires weren't balanced!

The drive pulls to the right too! Neither of which did this happen before the alignment! I'm so done with the Landover, Md Sears location! I dread taking it back in as they've stated they have to look at it to see what hasn't been done correctly. Called Sears Corporate only to speak to an associate who seemed to rather make excuses for the auto center than to document the complaint and forward it to the appropriate manager. This location will get no more of my hard earned money! Beware!

I returned home and set the battery in the garage. The next morning I went to install it into the car, but found that the battery cables didn't reach. The terminals were reversed on the battery, and for a good reason. To make the long story short, not only was the battery smaller than the one that I had before, but it was for a BMW. I cannot fault any of the sales people, since the information came from the computer. The employees at the location were efficient. My complaint was that it was 2 days before I could get my mother's car again, to return it for the correct one. Luckily, I was not required to be anywhere during that time.

At this time I would like to point out that I have dealt with Sears Automotive many times in the past. They company provides high quality parts and items for the car, and the sales people are more than helpful. I have had similar experiences with the work that I have had performed much like others have, and to be fair to Sears, it isn't Sears itself that's the problem, it's the mechanics and/or the people who hire them. Don't hire unskilled labor, then train them on our cars. Hire qualified mechanics. It will pay off in the long run. I wonder where the Sears executives take their cars when they need repairs.

When my Dad asked why they didn't rotate the tires, the guy just shrugged his shoulders. That was when I heard another classic come-out-of-my-old-man’s-mouth when he looked at me and said loud enough for the guy to hear, "Ever wonder why there are more horses ** than there are horses?" I laughed so hard that I thought I was gonna die. Thanks dad.

There are also two small dents on the trunk of my car right above a brace in a place preventing its repair without using bondo or body glaze. I'm gonna take it back for more work just to see what they are going to fix up on my car next. Does anybody want to bet with me that my car will have engine failure in like 5000 miles or less? Everybody I've ever known have had bad luck with Sears.

Just a tip, if you take your car to Sears, make sure that all the bolts have been put back. Sears likes to forget to put some bolts back when they work on people's cars.

They did offer me a $19.95 oil change which I accepted. Later, after I submitted a complaint letter, they offered a $10 credit which I refused. I do not intend on ever patronizing them again. Additionally, my appointment was for 12pm and was promised it would take 30-40 minutes. In reality, it took one hour and 22 minutes. The store was not busy. There was one other customer.

After finally getting to the counter, I told "Sunny" that I had an order I'd placed online. He had to go check in the back to see if they had the tire in stock (Although I'd already received an email assuring that they did), then went out to my car with me to get my VIN and mileage. He looked at my tires, and then informed me that the tires I'd ordered were the wrong size. I told him that I had ordered on the website, and that I'd put all my vehicles information into the website, and I was a little confused as to why it would be the wrong size, since my car still has stock tires on. He simply repeated that they were the wrong size. He went back to his computer and told me that I could get a set of all-seasons (I need snow tires) or that I could get a different set of snow tires, which were double the cost of the ones I'd ordered. I told him, no thank you, and asked him to refund my transaction.

During all this, he was neither apologetic, nor made any effort to explain why there may have been a mistake with the website. He was on the phone during half my interaction with him, and said neither sorry, thank you, or even goodbye when he handed me my receipt. I felt like I'd just gone ahead and wasted a half hour of my day on nothing but frustration. At least the other frustrated customers in-line were polite. I will not be using Sears Auto Center again, nor will I recommend them to anyone I know. I am very disappointed in the service I received today.

The manager Ross calls me about 2:20p.m. to advise me on the assessment of the front end suspension and also advised me that after having the shocks go up and down numerous times they are now broken and will no longer rise. He said they worked fine until he turned the shocks off and put the car on the lift. I said that's a big problem. He then assured me that Sears would take care of the problem because it's only fair seeing as though they worked when I brought him the car.

However, his story changed when I returned to the store. Ross (the store manager) stated to me and a friend of mine that Sears were taking no responsibility in the non-working status of my shocks that I just left 6 hours prior. I told him you just told me you found the parts and they would be in on Saturday and also Sears would take care of it. He then told us he called the corporate office and they okayed his new decision.

My friend kindly asked for the number of the person or persons he had communicated with from corporate. He gave us the number and we called. The person's name was June and she stated she knew nothing about the situation, she said besides they don't have the power to tell store employees what to do in such cases and it was apparent that the manager had lied.

The manager then changed his story once more. He now states that he spoke with his superior and his superior told him he was making the right decision. We asked for his superior's name and number. He stated his boss did not work today and he didn't want to disturb him on his day off. I said to Ross, "You disturbed him on his day off,why can't we?" He said his boss will be in the store at 8:00a.m. tomorrow and gave us the number to call. I will call tomorrow but, all I'm seeking is for my car to be returned to me exactly how I dropped it off.

This happened the end of May this year and I feel like I am just being given the run around because this is a national chain and I am just a mom trying to make ends meet. I am sure I am not the only one this has happened to this company so why isn't anyone doing anything about it? The cost of the repair to the car was close to $3000.00 which may not be much to some, but to me and my family it is more than a pay check. I am tired of getting the run around and I am tired of being taken advantage of. This company even wrongly accused me of fraud because I reported the claim. I was treated so poorly by this company (who prides themselves on customer service) and continue to be treated poorly when all I did was take my car in for a oil change like I had been doing faithfully for over a year with this company.

When talking to consumer protection today, I was told that even though the company has not responded for over a month and done nothing to investigate my only choice is to wait. I will wait but I want others to know what they are getting into. I don't want to go to small claims court against a nationwide company and I don't want to spend any more time/emotion/ or energy then I have already over this all I want is for them to take responsibility for their mistakes and make them right. Is that too much to ask nowadays? I am angry and I plan to keep making noise until someone listens to me.