Sears Tire & Auto Centers Reviews

I drove the distance because my truck need servicing and the two Sears in my area had no appointments. But when I get up the counter he asked me what I'm having done. I said balancing and rotation and before I could say oil change he cut me off and said "we don't have time. You need to reschedule". I said, "My name is on your appointment board." He said, "I know, but you made your appointment online and the system is messing up." I said, "Wait Sears called me and rescheduled my appointment 4 pm." He said, "Can you come in doing the week?" I reminded him I live in Portsmouth. He said, "Sorry." I said, "If you can call me to reschedule my appointment, why couldn't Sears called me to tell me." They couldn't get to me. This is not the type of service I would expect from a place like Sears. I was offered NOTHING in return. No discount on future services, head of the line on a return day.

The service member told me that the wrong parts were ordered and that the mechanic glued/somehow repaired broken plastic parts that earlier, I was told were not repairable! That didn't give me much confidence in the repair. The servicemen tried to charge me almost $90.00 for my rotors and nothing was done to them. He said, "We charge even if we don't need to resurface them"?? Charge for doing nothing... Strange!! I was assured I could pass inspection now and told to drive it around a bit prior to going to inspection! I am out a bunch of money, my car repair is still not done, and I still can't register my car because the CHECK ENGINE LIGHT is on again!!! I have no printout about what was diagnosed and I still need to repair my car and I'm out hundreds of dollars!! What did I pay for???

Well I called this morning and they have no record of an order so I call customer service and they said yeah it's a computer glitch and they know about it. And I'd have to cancel order and reorder. So I said, "Look lady I don't have another $600 to dish out again. How about giving my money back?" Well they took it outta my account in 1.3 milliseconds but it's gonna take more than 72 hours to get it back to me. 72 hours? So now I'm out $600, no tires and no order.

I've got the email with the confirmation order number and I think they should be trying very hard to figure out how to take care of me cause I'm the customer. Can you believe she wanted me to give them another $600? Wow. How does a huge company like Sears have such an easy manageable problem that could easily be fixed. And if you can only get that sale price ONLINE then that would be top priority to make sure it works properly. Now they are saying you have to get an alignment but if you go to Sears.com and search tires, there's NOT one statement about getting an alignment on that web page and they also said you have to get installment fees to get that price which I did. It was Auto Rejected from what they said. Well if that's the case why did it take my money? It shouldn't have went thru right or the alignment should have been on the order right? Or it should have not taking the money the order and stated why?

FALSE advertising is bad business. They did finally tell me where the very small print was where you had to get the alignment but I had to really hunt for it and it is NOT on the web pages I went to. So wish me luck because now I'm having to wait 3 business days to get my money back so I can't drive anywhere now for 3 to 4 days. Thanks a lot Sears. You just lost a good paying customer.

To my extreme surprise and profound disappointment, the store manager REFUSED to return or exchange it stating that they do NOT return DAMAGED batteries!!! REALLY, bad workmanship is NOT a legitimate grounds for a return!!! What planet is SEARS Auto from!!! When I asked how can a DIE-HARD battery get so easily damaged with normal use, the manager started yelling at me and stated the same meaningless policy!!! After requesting him to lower his voice multiple times, I got so disgusted that I asked him if he could dispose it for me. I thought he was finally doing me a favor when I found through Walmart that there is a disposal fee for batteries!!! At this point, I made a point of going to Sears to ask why they did not bother to mention the disposal fee to me, the manager and attendant nonchalantly answered in a very rude snobbish manner that you get the disposal fee ONLY when you buy from them!!!

Did these folk think I am just not gonna buy another battery!!! So I asked, "why did you not bother informing me of this when I left the battery with you to dispose of it," at which point I was met with the deer-in-the-bright light blank look from the attendant and manager with ABSOLUTELY no apologies!!! In the end I demanded my defective battery back and got the disposal fee from Walmart!!! The sheer amount of disgusting disregard to customer service almost made me throw up so many times through this transaction!!! If this is truly how Sears' business practice is, namely total disregard to the customer, no wonder SEARS is going out of business all over the place as they truly do not deserve anybody's business behaving like this!!! Overall, I would have truly given them NEGATIVE or ZERO star rating at best if that option were available!!!

I have had a lot of work done by Sears, and while sometimes they do a decent job, other times it is terrible. The next incident was with my wife's car a 2006 Pontiac G6. Her power steering stopped working on her vehicle. We took the vehicle to Sears and they quoted us a price for around $800. They "fixed" the vehicle and gave it back to us. The next day the car was still not working correctly. We took it back to have it checked again, and they said they fixed it this time and it should work.

The next day it malfunctioned again. At this point I was livid, I called and spoke with the manager he said to bring it in and he would have someone bring it to a dealership to have it checked out. We brought the vehicle to him, and a day later he said they checked it out and it was working fine. I asked what dealership they took it to, and he said he took it to a local shop and they checked it. We picked the vehicle up again, and before we made it to the house it malfunctioned again.

I called and had a very serious conversation with the manager again, explaining that this problem could get my wife hurt or killed in a accident. I told him I was taking it to a dealership to have it checked out myself. I took it to the dealership and learned that this part was under recall, and the dealership had to reinstall a new module and it was fixed now. I took the vehicle home and the next day went to Sears and demanded my refund. They complied but only after dealing with all these problems and time spent trying to fix it.

The next issue I had with Sears was early replacement of my parts in a short time period. I had brakes, and belts done at Sears and then less than 10K miles I had to replace both again. So either they were not replaced, the wrong parts were used or they were not installed properly. The next issue I remember was with my vehicle a 2005 Hyundai Accent, I was having issues with my struts. I was quoted a price just south of $1013 to replace the struts and also a tire that needed replacement.

They replaced the struts and the noise stopped for two days and then more noise started up. I brought the vehicle back to Sears and they looked at it and said they couldn't figure it out. I really couldn't listen to anything more they had to say and figured just like the last time they fixed something complicated they possibly messed it up. I took it to the dealership, told them what work was done. They looked at it and initially thought it was a suspension rod. After looking at it they found that the struts were not tightened properly. They tightened the struts and did some other unrelated work and didn't charge me to fix Sear's mistake.

Finally more recently the last time I will go to them, my wife's car's AC went out. We took it to Sears, they quoted us $15 AC check. They checked the vehicle and called us later in the day and said is was the fan, and it would cost about $800 to replace the fan. I decided we were not going to put more money into the vehicle and replace it. I went to pickup the vehicle they charged us $75.00 for the inspection. I took the vehicle and was going to trade it in. My brother in law convinced me to fix it and sell it private party. I took it to his mechanic, turned out the fan was not the problem at all. The system had a leak and the compressor was going out, had nothing to do with the fan. I would have wasted $800 for nothing, I do intend on calling Sears about this.

I came and put the charge on my credit card. As soon as I signed for charge the man handed my husband a slip that said the battery charge was very low but it was alright, said the alternator tested at 11 and it should be at 14. HELLO, what part of test battery only did they not understand? We had walked in and bought the battery and took it home and installed it when we bought it, the car was not there. Yesterday they said, "battery ok." Husband put the battery on charger and it started ANOTHER car 3 or 4 times then would not turn over at all. The battery is no good. This was an expensive Die Hard gold. 3 employees were standing around when this conversation was going on.

Afterwards when I asked about being charged for the printout of car after being told we were only there for the battery and then producing the printout that was done BEFORE payment they said that was the service. Then they could not find the paper I had given them with the battery info / purchase date / price. It had vanished into thin air. They said they couldn't find it on the computer?? Well the first person did. We have bought home appliances, tires, and ALWAYS batteries from Sears. I will probably complain to my bank about the charge but I will definitely NEVER do business with Sears again. Think this may be a scam??

4/14/2017 back to Sears I go. This time I took a guy with me that knows about cars. when at sears I ask the guy to put car back on lift and show my friend where he sees that I needed a rack and pinion. The same store manager that I've been dealing with since I got struts put on is now saying that he never told me I needed a rack and pinion. When I had the paper with me saying I did, again the store manager was rude using foul language. When I ask for a complete refund, the manager told me when I return the struts 4/21/2017. I got 2 struts kit put on by friend which took him less than a hour to put on back to Sears to return the struts and manager kept telling me that the struts that Sears put on were not the same. Finally, after a hour, I got credit back all the money after 5 months of putting up with this bull crap. I will never ever return to Sears auto center in Exton PA.

Last Friday, I took it back in for an oil leak that continued the day I got it back last time. Same loss of power, my antifreeze disappeared, my steering was still off, it kept turning off on me at lights where I almost got rear ended 3 times. My mileage speaks for itself. Now after this roundabout, my vehicle squeaks, chirps, idle runs at 1 or 2 when I had my idle relearned. Things are cracked and missing under my hood. Not to mention now my engine lifts again and slips. They said it was my power steering but I had no issue with it until they did work on it in Aug. 2016 and Dec. 2016. I did have oil stains in my garage and driveway. I was shown the fluid and it was constant with oil. However was told it was my power steering. Good thing that has a lifetime warranty but that was not the issue. (All work done by Nissan which I have no complaints about.) Each time the vehicle went in, something different and still paying over thousands of dollars for ** work.

I used this location since '98 until 2007 when I moved out of State. Came back after being jerked once. I figured go back to my roots and what I knew to be a class A Auto shop. I regret it. I never had so many problems with the same side of the vehicle when they supposedly did a full vehicle inspection and work. The vehicle is under warranty right now but afraid to take it back due ignorance and greed. I have given them 3 vehicles to work on and had two others for them. At this point, my family's safety comes first and I will not recommend them at all. When I picked up my car last, the Manager and could be asst. Manager gave me the look of, we messed up and we still didn't do the job. They put their heads down in shame and could not look at me. Pitiful.

A few days later I noticed my driver's side tire was low. I pulled into a gas station to check it. I noticed the tire was leaking from the valve stem. I also noticed that the valve stem had not been replaced (on any of the 4 tires), as was included in my tire purchase (for an additional fee that I paid). I then decided to check the air in the other 3 tires. The other 3 tires were filled to 55lbs. The tires were labeled max fill 44lbs! So, they were all over-inflated by 10 lbs. That is when I realized they had put the wrong tires on my van (as my old tires held 80 lbs of air).

Clearly, they knew something was wrong which is why they put more air in tires than was recommended!!! However, nothing was ever brought to my attention. Not to mention that when I arrived to get the tires put on, I waited well over an hour with no explanation as to why I was still sitting there waiting. I went and asked what the problem was and when my van would be done. They stated my tires were not there or could not be found! I freaked out and told them I received an email that the tires were delivered. Finally, after another 30 minutes they found the tires. This is why I believe the valve stems were not replaced. They were then rushing to get me out of the store since I was angry that my time was wasted. Apparently, I have since found out that was why they put a $11.34 credit back on my account (they did not replace the valve stems and did not even ask me if I minded).

On 11/23/16 I called the auto center to discuss the over-inflated tire issue and they would not give me an answer as to the maximum fill amount of these tires. It was like they knew they did something wrong but would not admit it. I then called the online 800 number back to discuss what had happened, and that the wrong tires were suggested and now on my vehicle and leaking! They apologized and said these were not the correct tires (passenger tires not truck tires), and that they would place a new order for the correct tires, and have them sent to the store. They were surprised the auto center did not catch the mistake and inform me. They informed me that when they came in I could go back to the auto center and have them switched out at no extra charge.

I called the auto center 4-5 days later to ask if my tires were at the store. They told me they did not have any tires for me at their location. 10 days after that, 12/2/16 and the tires were still not at the store! I called the auto center back again, to see if my tires were at their store. Once again, they said 'no'. I then called the 800 line back again, and told them it had been over two weeks and my tires were still not at the store. Not to mention, I was driving around on the wrong/leaking tires! The women who I spoke with this time was Mia. She said she did not know what had happened with the reorder. So, Mia re-ordered the tires for a second time. Finally, I received notice that the tires were at the store on 12/10/16.

I went into the auto center on 12/10/16 to have my tires switched to the right tires. The female assistant manager was rude and stated that I had to pay a $72.00 restock fee for the old tires. She insinuated that I could be lying and that she had no way of proving that I had assistance/help from the tire expert. She stated there was no way to prove that I was not lying. She stated that I had placed the order myself and would have to pay the restock fee. She was getting more disrespectful and rude. I was then livid!

I figured I should leave because now I was furious. I had spent $550.00, had the wrong tires, was being disrespected, and now they want more money? Let's not even talk about how unsafe it was to drive my van on the wrong tires for about 3 weeks!!! I asked when her manager would be in the store and left as I was extremely angered at this point! I had been calm, respectful, and patient for 3 weeks. Now, I was being treated like a scapegoat for incompetent Sears employees. Needless to say, I lost my cool. Who wouldn't with such disrespectful service?

I called the online support back on 12/13/16 and told them about this manager being rude and her trying to charge me a restock fee when it was the online service who reordered the correct tires for me. Mia stated they should not charge me and that she had left notes in the system about what had transpired with my initial order. So, I then found out that there was proof after all? What in the heck was going on. Why was I being forced to go back and forth between a store and online support help? Idiotic in my opinion. I had already wasted way too much of my time on this.

I went in to talk with the actual manager on 12/15/16 Bradley, from Oakbrook, IL. He was even more disrespectful and rude than the first assistant manager. So apparently, she told Bradley a line a bull and he fell for it. Not only was our new tires more in price (understandable), but he also was saying the same crap about an additional $72 restock fee! I flipped and said you are not getting a dime more from me. I want a full refund. He then took it further and stated he was also going to charge us another $80 restock fee for the second set of tires. This was after I told them I wanted all my money back and did not want to purchase anything from this rude store/company! Then we got an additional $48 charge (which no one still, can even mathematically explain).

He then mentioned that I had 1 day to get the tires (that were on my van), back to his store or he would not give me any refund (30 day policy). So now, I was also being punished for it taking 3 weeks to get the correct tires into his store. He also mentioned he could charge me another $80. Because he had found the first set of tires that were reordered. Apparently now, they had three sets of tires at his store, for me. I did go get new tires at another store, and returned their tires the next day 12/16/16. Bradley ran my credit card and put a $313.48 refund out of $534.22 charge. I was furious!!! He stated he could tear that refund up if he wanted to as I was walking out the door. I just ignored him. I knew I needed to leave that situation before things got any uglier.

Well, as of 1/16/17 still no return appears on my credit card statement? I called the 800 customer complaint line. They said they could see that the refund was cancelled 5 minutes after it was processed (with no notes as to why). Looks like Bradley, did what he said. Your manager is a thief! You have your tires and our money. Disgusting!

I have been calling customer service for 2 months. Filed a complaint. Went past a level 2 complaint. Your response: "Go back to Bradley and work it out". My wife agreed to go in as I cannot (and be expected to keep a level head at this point). She went in on 1/18/17 after speaking with him on the phone 1/16/17. She said he was fine on the phone, and believed a fair resolution would be the outcome. She went in and he said he was too busy to deal with her. He gave the paperwork to his employee and told the employee to give her a $339.00 refund. My wife questioned the refund and once again, mathematically, no one could explain how they came up with that number. He just kept saying "You're getting more money back". That is what corporate said I need to refund you?

He kept telling her he was busy and did not have time for this. She told him that $48.00 fee was bogus, and how can I be charged a restock fee for tires that were over-inflated, ran on the wrong vehicle for over 3 weeks, and leaking. Restocking would mean you would resell them to another unsuspecting customer and cheat them too? We want all our money back so my wife refused to take that less than fair refund. She finally, agreed with me about the ethics of this employee & company. Bradley was telling my wife I admitted I ordered the wrong tires. That myself, him and the 800 service were on the phone together, when they reordered the new tires and that I agreed to pay additional restock fees. We had not even met Bradley when tires were ordered/reordered both times.

My wife then experienced what I did. She was now angry and thought Bradley was very unprofessional, and outright telling her lies. My wife called the customer complaint service number yet again, after her meeting with Bradley. She informed them once again, this meeting did not go well and the situation is still unresolved. They told her that Bradley put in his system notes (after meeting with my wife today), that he offered her a full refund and she refused! Come on Sears. You have a psychopath running that auto center! Bradley also informed my wife/customer service he did not know how/why our refund (our unfair refund), was reversed...ya right!

This is the craziest business transaction I have ever been forced to participate in. $550 is a lot of money for hardworking people. Treat them with some gratitude for choosing your company to do business with. That is what we wanted...a full refund. If he offered it why would we have not taken it? That does not even make any sense. Corporate needs to handle this situation ASAP! Be assured BBB, Channel 20, Social Media, and Corporate will be notified. If they do not fix this our attorney will! It is now about principle.

This place is shady, crooked, and a big maze of deceit for forcing customers to navigate through this nonsense to no avail. Worst experience ever! Stay away from this company who steals from customers, lies about customers, and lets managers get away with theft. They clearly do not care about getting or keeping business!!!! If you care have a decent system for customers who have issues like this and resolve them with some management skills!

I am just a customer who came to Sears to spend money on something I needed. I do not expect something for nothing. How did I benefit in any way. This has been traumatizing to my mental and physical health! I do expect to be treated with respect and not ripped off by the place I am spending my money! You should not offer expert advice if they are not trained and you do not hold them accountable for what they suggest to customer (and blame the customer for their mistakes). You should not have people installing tires that are not trained and put on the wrong tires, over-inflate tires, and when they are behind leave out important steps in the installation process (at the customers expense).

I too am now sorry that I choose Sears! Apparently, they will not even admit when they are so in the wrong. Making customers pay for their mistakes and try to cheat their customers for their mistakes. The customer has no recourse because any place you go to for help, circles back to the very people who treated you poorly in the first place. So, you just cannot get any help (even when you file a complaint). Not to mention making it impossible to get a refund. What a racket! BEWARE. I went into the auto center to have the tires switched out.

The young lady that was helping me said that the work would be done at 4 PM. However, when the ticket was finally printed out, it showed the work would be completed at 6 PM. I waited and waited for the work to be done and nothing was happening. At about 5:15 PM. I then asked one of the workers for a status of when the work would be done. He went back where the technicians were working on the vehicles, then, came back and said they were still working on it and it should be done pretty soon. I then said, "Could you please give me an estimated time? I need to pick my child up". He could not.

He then told me to go back where they were doing the work and ask the mechanic myself. I hesitated because on the glass door it clearly states "No unauthorized personnel beyond this point, you must wear safety goggles before entering." So I said to him "but it says do not enter" and he said it was fine. I still was reluctant on entering so I stood by the glass door and the mechanic approached me he said, "The work was done. All that's left is the alignment to be done." Now I do not know if there's just one machine that does the alignment but, as far as what he said everything was done except the alignment. I said, "fine" and I continue to wait but, while all this was happening I once again explained that I needed to pick my child up and they said the work was almost finished, just the alignment was needed.

At about 5:43 PM I could not wait any longer because I had to pick my child up. I explain to the worker to please pull my vehicle and I will pay for whatever service has been rendered and that I no longer wanted the alignment done. He said that was fine. They would pull the car and I will be on my way. I waited and waited it was now 6:07 PM and my car was still not brought out to me, the hood was still up and I was asking what was taking so long and they said, "Your car is hooked up to a machine and we can't take it off until the machine said it is OK to take it off." Then I said "but the mechanic said everything was done on my car, all that was left was the alignment." They still insisted that they needed to wait for the machine to tell them that it was OK to unplug it. I said "Fine, I will wait."

I waited for them to complete the service, but while I waited I noticed through the glass door/waiting room that they kept on going back-and-forth from the inside of the car to the engine. It took almost another hour before they were done doing what they were doing. The mechanic came and got me. We went to the register where he asked another employee to ring me up. However, that employee stated he was busy helping another customer so I would have to wait until he was done.

After the transaction was completed and as I was leaving, the gentleman said to me, "Oh by the way your battery is on yellow. It's very low! You may need to get a new one soon". I then said to him, "what do you mean it's low? The battery is brand-new. I've only had this battery for two weeks so there's no way that anything should be wrong with it." He then said, "Oh I understand what you saying but the machine says it's very low. It's on yellow and you might need to replace it soon" and I once again said, "There's no way that I would need to replace my battery because it is only two weeks old." He said, "Well you didn't get that service done here so I'm just telling you what the machine said". I left in disgust!

While I was driving the car, it began to jerk back and forth erratically. Every time I would hit the gas it would jerk back-and-forth erratically. I called the store and explain what was happening. They told me to come back and they would take a look at my car. When I got there they asked me to pull into the garage so they could take a look at it. They began evaluating my car and I saw a few of them over my car in some sort of conference. I saw one of the mechanics pull off with my car. I'm guessing that they went to test drive it because no one was communicating anything to me.

Upon returning with my car, the mechanic stated he did not see anything or feel anything wrong with the car. So, he asked If I would go along on another test drive and I agreed. On the road, the the car jerked a little bit at first, but, I didn't say anything for the first one. When he kept driving it jerked a little harder and so I said to him, "Did you feel that?" He said, "Yeah a little bit". We kept driving and the car jerked even harder. I then said, "Did you feel that one?" He then said, "Yeah I felt it a little bit". We kept driving, it jerked even harder! So I said, "There goes another one" and he said, "Yes, I feel that". He then headed back to Sears and said he was going to see what was happening to my car.

I went back into the waiting room where I could see a few of the workers standing around my car. I saw one of them leave and came back shortly with tools. I then noticed my car jerking back and forth. It seemed they were attempting to fix their mistakes. I then asked one of the workers could somebody please tell me what's happening with my car? He then said for me to go through those glass doors and ask someone in there. I went through the door. The gentleman that was standing there was on the phone so I had to wait until he finished his conversation. I then asked him if someone could please let me know what is going on with my car because no one is communicating with me in any way. He then said to me, "Oh we're just doing a diagnostic to make sure that's not the way the car came in." And then he just walked away from me without giving me a chance to reply.

I then said to myself but out loud, "Did he just walk away from me? Did he just walk away from me?!" I stood, waited and watched as they perform that diagnostic. The same gentleman that walked away kept looking back over my way in between the cars and I was looking right at him and they kept looking back-and-forth and then I saw the mechanics working on the car. I thought to myself "I have never seen that type of diagnostic before with tools."

After a while they finished doing whatever they were doing, pulled my car around and handed me my keys and began to walk away. I had to stop him. So I said, "Excuse me, wait, wait, wait, wait a minute. Please tell me what was wrong with my car? Why did I have to come back here a second time?" He then said to me, "Oh it was just the spark plugs that was loose. It was not mended together correctly, so we had to mend it back and tighten it. So that's what was wrong." I then said, "What! What do you mean? I paid for this service. This is what I paid for. This was a part of my package. What do you mean it was not done correctly? I paid for this!" And he just walk away from me without saying anything.

I shook my head and I walked out. As I was getting in my car and getting ready to pull off, I said to myself oh no, no, no, no, no I cannot let this go like this so I went back inside and I said to everyone that was in there, "What kind of customer service is? This how can you treat your customers? This is ridiculous. This is unacceptable! And no one has even attempted to even apologize to me? No one communicated with me at all. You were just going to leave it like this? Like nothing happened?" And no one said anything to me so I walked out. I turned back around and look through the glass doors. They just went along their way like nothing happened.

I left there at 7:33 PM. I went to pick my child up and went back to the store and then asked the gentleman that had walked away from me previously if I could get a printout of the diagnostic for the second time that I had to come back. He explained to me that there is no way that he could print out a diagnostic for that incident. I asked him, "What do you mean? When I was given the quote for the service it was printed out so why can't you print this out for me?" He then proceeded to tell me, "Oh that is a different side and that's a different department and there's no way to print something like that out." I then asked him, "So how do we go about handling this because I need something telling me what was not done correctly on my car. Why I had to come back here a second time?" He once again said there's no way he could do that.

He then proceeded to say to me that that's what the warranty is for, if there's any issues with the services performed I could always bring it back and they would address the issue. So I said to him, "So you're telling me if I go out there and hurt someone or get hurt myself I can always bring it back right because it's under warranty? Is that what you're Saying to me?" He tried and tried to backpedal a little bit and say, "No, no, no that's not what I'm trying to say", but I said, "That's what you just said!" Then I asked him, "If someone gets injured how would he go about handling that? How can you just wash your hands clean of any responsibility of this negligence?" I asked if he is refusing to give me anything in writing of their negligence. He said, "Well oh I can write it down on your receipt" and I said, "OK that's fine".

Then he wrote down on my receipt spark plug needs adjustment and then signed his name. I left the store in disgust once again. Now to fast forward to the present day, that same gentleman that I dealt with the night before was the SENIOR MANAGER. The SENIOR MANAGER!! This morning I called the store to speak to a manager. I explained everything that happened to me the night prior and he apologized to me which I appreciated because no one took that initiative the night before to do so. He then proceeded to tell me that he was going to forward all this information to his senior manager. He said he was not there the night before but he still apologize for my experience at that store.

He said that the senior manager by the name of Robie will give me a call back once he gets in today. And I asked him, "Are you sure he will give me a call?" He said yes and he still continue to apologize for my experience in the store. Now I explained to him that I'll quite frankly did not expect to pay for this service and he said he would have to meet with his senior manager and discuss everything that I just told him. Now, I'm driving my vehicle for the very first time today and I'm hearing a ticking sound, a constant ticking sound in my car.

I called them back to notify them of what was happening so, they advise me to bring the car back in. Because of the snowy conditions they claim they were unable to determine what was happening with my car. Senior manager Robie asked me to come back at a later time and they would be able to better evaluate it. I explain to them that I need to go to work and I cannot drive this car if I do not feel safe. Robie, the senior manager then told me they checked everything out and everything seems fine but to come back when the weather is better and they will evaluate it further. But before I left I had a conversation with him. I did not realize he was a manager because he did not behave as such, he did not apologize or attempt to rectify the situation in anyway the night before.

In our conversation he explained to me that what I experience the night before was not a safety issue. I said, "What do you mean it was not a safety issue? Do you know what I went through last night? That was very scary for me." He then said, "Well, that's what the warranty is for". He said the very same thing he said to me the night prior. I could not believe it! And he made it clear to me there is no way I'm getting back a refund for the service that was rendered to me. I then said, "You know what, this is not the first time this has happened to me here." I bought tires in May and the same thing happened to me. I didn't remember until all this happened to me last night, then it all came flooding back.

After I bought the tires and I left, as I was driving, the tires were shaking like they were about to fall off. I called the store and they said, 'Oh come on back and will take care of the situation'. After waiting and they came back out and I asked, 'So what was the problem, why was my car shaking like that?' The mechanic then turned to me and said, 'Oh, we forgot to balance the tires, that's why'. I didn't say anything during that incident. I just let it go. But this time, this time around I do not accept this type of incompetence and I said to him, "Do you not see the track record?" He had nothing to say. "This is the second time this has happened and you're telling me there is nothing you can do to rectify the situation? Because I do not accept this and I do not expect to pay for this service".

He then says, "There is no way I can give you a refund for this" and then in the conversation he said it's just like you going to like shoppers or giant and then I just cut him right off and I said, "Where is my car? May I please have my car?" And he said, "Sure you may have it." He pointed, walked towards it and I followed behind him, got in and I left in disgust once again! If this is the type of management that runs this establishment I will never set foot in there again for any type of service! It's unfortunate that this site would only allow me to give you one star as a rating because truly you deserve zero stars!

At about 10pm, I got in my car to go to the store and the low tire pressure light was on. I drove 3 blocks to the QT air pump. Upon looking at the front passenger side tire it was visibly low. As I was putting air in it, I could hear a pssss. I went into the QT and bought a tire gauge. When I returned it had 38 psi in the front passenger tire. I drove 3 blocks home. Obviously, some piece of metal penetrated my front passenger tire at the Sears Auto Center in Independence, MO (off 39th Street; #6830 Sears,Roebuck and Co. 816.795.3028, Tech # **). I am due to work at 7:30am and pray I can get there or to Sears at 8am, for they need to make this good.

I tried calling Sears back a few time to get excuses as to why ** or ** could not speak to me. After getting vehicle repaired I finally called Sears Corporate office where I was given a claim number (**) and told that I would be getting a call back from ** on 11/2/2016 before close of business. The CSR stated that she spoke with ** at the local store and made him aware of what was going on and that ** needed to contact me before he left for the day. ** DID NOT CONTACT ME.

I called ** on 11/3/2016 at 10:45 and asked him why I felt like he was avoiding me and his response was he just received the email this morning from corporate that he was not aware he needed to reach out to me. The entire conversation on the phone he spoke to me in a condescending tone and flat out said it was not their fault and that I should have asked for a heavier oil and that the only compensation he was willing to give me was $21 which was the cost of the oil change. I got off the phone feeling like a WOMEN that was just told to get out of his shop and deal with what life has given you. This is Sears Automotive Store #2672 7320 Old Wake Forest Road Raleigh NC 27616.

The next day I went in, it was completed. I paid $550, got in my car, drove it down the boulevard. As soon as I got on the highway the hood flew off the car and landed 50 feet behind me. It's been 3 weeks since that's happened. The insurance company has contacted me once. Sears washes their hands off the situation. I'm very dissatisfied and will never ever take my car to Sears again.

I've literally had to have my daughters car towed 2 times now in a month since they worked on it. Literally the day they worked on it, she didn't even make it home and we live maybe 3 miles away from there. The car broke down and it was seemingly running fine before it went in. She took it for an oil change and a maintenance check up and they messed it up!!! They didn't even thread the oil plug back in properly, the oil all came out, and I'm seeing that from other reviews online that it certainly isn't the first time either.

All of the oil drained out. It's cost me money to fix the car, tow the car AND they haven't given a crap about it, us, or refunded a dime. Poor service and standards. My daughter who literally works at that mall WILL tell everyone too!!! She's got a big mouth and sees tons of ladies in cosmetics. It's busy. We have contacted them over and over, they even gave us a disconnected number for the district manager!!! I've started a dispute so have to see what happens but we should have already been refunded and now it's cost even more money. Shame on you SEARS. I'm posting this everywhere too. No wonder they are losing money at Sears. I filed my dispute today with my Capital One credit card for dispute.

I arrived at sears on saturday august 27 at 11:30 am and decided on the Michelin. Did not get to see the tires that was in the warehouse but the ones on display in the store. Was told that my truck would be ready at 1:00pm. Walked backed to tire center about 10 minutes after 1:00 - truck was still on parking lot. Was told by earnest would be ready at 2:00 pm. At 1:45 pm received call from earnest that they did not have the Michelin tires on hand but did have the coopers in stock. Was told the cooper tires was quiet, smooth ride and no road noise. If I was not happy I could return them and would get a free front end alignment for my wait and trouble from the manager alec. So at 4:45 pm my vehicle was ready and done.

Drove home Saturday night. Went to look at my bill on sunday morning and was charged for the alignment. Called and talked to alec on Monday august 29 about being charged for alignment and was not happy with the cooper tires. Wanted my old tires back and return the cooper. On Wednesday august 31 was told that I could come back to the Charlottesville va sears tire center to switch out tire and they would take the cooper tires back. Arrived at store to be told they did not have my old tires. Miss out on 4 hrs of work that day for nothing. Would not recommend anyone to purchase tires or any kind of auto service work from this sears location or any other. Please do your homework. Read the reviews before making the same mistake. I myself did not read the reviews first. Save yourself a lot of and money.

I left and drove to the closest Sears that was in Schaumburg. Neil at this location was so informative. He explain about the new system. That was the reason Stratford location was unable to pull my info up. What a difference when a real manager that is a pro at what he does. Just by explaining the whole matter. Without giving me an ultimatum. I end up buying the lifetime wheel alignment that Sears offer. So they did the alignment in short waiting time and I was off. So Stratford location management in customer service, maybe this Philip ** needs some training with talking to customers.

I called them back because I'm still confused if an item was delivered in April why wasn't I charged until June? I don't have their merchandise, neither does my family or my neighbors and I find it in poor taste to not issue me a refund for the purchase price. I've definitely spoken with family and neighbors and suggested that they not spend one cent at Sears.

Well, after sitting there for hours hearing customers complain about their service and repairs and watching cars come and go, at 5.00 p.m. (closing time) I go into the auto center to get my car. They hadn't even looked at it yet. I informed them that they assured me it would be done and that was why I had it towed to them. I was told they had so many other cars come in that they ran out of time. I asked if all the others had appointments and he said, "no, they were just emergency repairs." I informed him that I was there first and I was told the wheel cylinder would be replaced today. No joy! I finally found a ride home.

The next day at 9:30 the service manager calls me with the price to replace my rear brakes $504.98. All I needed was a wheel cylinder replaced and they are $12.99 at Auto Zone. I would have never had my car towed to Sears to have the wheel cylinder replaced but it was on a Sunday and they guaranteed they could do it that day and they were the only place open. I thought Sears would be a bit more expensive but my goodness!!! A $12.99 wheel cylinder cost me $504.98. I would not recommend that anyone go to Sears Auto Shop for repairs. Thanks to my church, I was able to pay the money so I could get my car back.

Called Sears Blue team support and was told this happens all the time because "customers" try to order online and make mistakes. WTF? Then the rep searched the order and found the tires arrived on Aug. 1. Where are they??? He stated he could help me by assisting with ordering them again!! Again, WTF? He made it sound like I messed up and basically could only define the problem and not find a solution. Again no problem because I had the solution. I packed up both of the 51" Tool Chests I had purchased in the last 12 days and took them back. The tire deal ain't gonna happen and of course they have not called me. The Blue Team support guy was incredibly full of it. That is the reason I am done with Sears for good. Everything else I could have dealt with but his reasoning and trying to make it my fault was the end.

I couldn't make it a mile away from the shop and had to be towed to another garage because of the glowing red exhaust and melting plastic smell. I had driven hundreds of miles that day before hand with no issues, no MILs (check engine lights), nothing. Now I am losing money all weekend because my company truck is out of commission. I found the staff to be overall rude and annoyed that they had to deal with me. My invoice even says the "truck runs like crap".

I still haven't heard anything from the corporate office about his incident. I have read the reviews on Sears Auto Centers across the country and you would think they would try to correct the issues they are having. I don't see such a change occurring. I would suggest for anyone planning on taking their vehicle to Sears Auto Center, to second guess your plan and seek other options. It will save you a big headache.

She talked about wet paint & new parts. No new parts were installed!! I bought the warranty in May of 2016 & I went back today to get it check out because it was pulling to the right a little. The last work I did was November 2015, so how the hell could I have had wet paint & new parts?? After my warranty expires next year I will never step foot in another Sears Auto Center because I was just going in for a check up & a woman employee harassed me like crazy for no reason! The woman would not let it go, she would laugh & shake her saying "No you did work sir." She was trying to terminate my warranty! She has done this before to me & other people that has went out there before. She should be charged & fired for her harassment!

I simply walked in, asked to have my tire pressure checked, and one of the two Service Managers at the front desk asked me to pull up to one of the ports, and assured me that someone would assist. I pulled up, and saw the Service Manager seemingly asking one of the guys to help me. I ended up sitting in my Jeep, waiting for about 15-20 minutes, while he and their other so-called mechanics/technicians completely ignored me! The one who was supposed to help had the nerve to actually look at me, then began to throw his hands up in the air constantly, and mouth words. He was acting as if he was annoyed and almost seemed to be having a tantrum/fit! Pretty much behaving like a child and being very unprofessional.

I got out of my vehicle, walked back in, and made the Service Advisor aware of how long I had been waiting for assistance. Also, I let him know that I originally bought my tires there, and wondered what the problem was. From there, the Service Manager walked back outside and seemed to be reprimanding the idiot for refusing to do his job. Still, nothing was resolved, because he never attempted to help me. He just continued behaving like a 2-year old who was having a bad day!

Eventually, the Service Advisor had to find another mechanic to finally agree to check my tires. WOW! Although the Service Advisor seemed to try and rectify the situation, and the other mechanic had a better attitude, there was no apology issued from anyone afterwards!! Just a wave, letting me know my tires had been checked. Maybe my experience would've been better if I had been a young blonde or brunette, blue-eyed Caucasian female, instead of being a young, African American Lady. Sears only wants money! After that, you get extremely poor service!

Now, I understand why so many people have written negative reviews about Sears Automotive Center. The location I visited is one of the absolute worst and I will never return there again!!! For those of you who live in Tampa, FL or surrounding areas, PLEASE DO NOT TAKE YOUR VEHICLE TO SEARS AUTOMOTIVE CENTER AT WESTSHORE PLAZA! Address: 347 Westshore Plaza Mall, Tampa, FL 33609. Phone # 813-288-6095. Store # 2765. Manager: **.

The customer representative said we are not sure when are they going to be really or if we are going to have them, so they made me waste my time. Sears sucks 100%. My advice to anyone thinking about using Sears or buying tires from them don't waste your time. They are very unprofessional and they don't care about your time.

The service manager came in and I questioned and argued that there is no way you can replace all the brake fluid without bleeding the old one out. I guess they just sucked up the brake fluid from the master cylinder and refilled. I could have done that with a turkey baster. You have to bleed the system of the old fluid and replace and refill. You have to put the car on a lift to get to the brake bleeders. The service manager said that that's the way they do it. What a bunch of crap, this is fraud. I have complained to Sears.com and so far nobody has addressed my complaint. It has been 3 weeks.

Once I got the call that my car was ready I was planning on splitting my payment, $400 on my debit card and the remaining $937 on a new Sears Mastercard I decided to open. I swiped my card and entered my pin for the first portion of payment and the register the Assistant Manager was ringing me up on didn't have a scanner for him to scan the Barcode for the new card, so he "cancelled" the transaction and we moved to another register. My debit card would not go through because it was exceeding the $500 limit for the day so I decided to put the whole amount on the new Sears card, and he assured me the previous transaction was voided and the $400 would go back on my account.

I started to leave the parking lot and immediately when making a right turn I heard/felt a creaking in my steering wheel and almost feeling like it was getting stuck. I took my car immediately back to the garage, hadn't even left the parking lot, and informed the Assistant Manager of what was going on. The mechanic who had done the work on my car drove it around the parking lot and noticed it making the sound at random times and was baffled as to what was causing it and saying, "Well I didn't do anything with the steering wheel." We went back to the garage and the mechanic told the Assistant Manager about what it was doing and I was again told "we didn't do anything with the steering wheel." To which I replied, "Well it wasn't doing this before I came here. Obviously something has affected it." I was told to come back two days later when the Manager would be there.

So when telling my wife about what happened she calls the store and speaks to the Assistant Manager, who is very rude to her. Stating that "we drove it when he brought it back and found nothing wrong with it," and talking over her as she tries to speak. Obviously my wife didn't take kindly to this and let him know how she felt about his attitude about the situation.

I've had to work out of town most days lately so I was unable to come back earlier in the day but when I was able to come in I was told the Manager and Assistant were both not there and there was nothing she could do (lady behind the counter). Not only was I frustrated about the steering wheel (which wasn't centered with the alignment by the way), but the $400 that was to be voided and put back on my account hadn't come through yet either. And by this time, my car had also started running badly. Hiccuping and stuttering anytime I would be stopped at red lights and gradually getting more noticeable as I was driving as time went by. I understand with 3 step fuel system cleaning it can make little hiccups as the system is burning through the junk in there, but not for two days. Which is what I was told as "normal and should be fine."

So, I finally get a hold of the Manager on the phone to ask about the $400 issue and am told that they didn't get credit for it and it is "lost in e-land." It has been taken out of my account, on my statement and not yet put back. I tell him I will give it a couple more days and if it isn't back on my account I will bring the statement and we will resolve this. In the meantime I had taken my car to another mechanic about my steering wheel, which he says he cannot find what is causing it to creak but does not feel it is a major issue.

I basically had him go over everything Sears did, and let me know they had put the wrong brand spark plugs when they did the tune up. This was on Friday and on Saturday morning when I go to a gas station and get gas, my car dies on me in middle of the road. I get it cranked back up and get half a mile down the road and it dies on me again. Luckily it cranked back up again and I get it back home, which was only a half mile away.

Today, Monday, I get it towed to another mechanic and my wife and I go to the bank to get my statement to show the Manager and when we arrive he has a nonchalant attitude with me about the issue of the $400, and basically tells me there is nothing he can do about it and I should be getting it back "hopefully two weeks to a month," and that's my patience and frustration finally gets to me. I begin questioning why is it such an issue this reversal hasn't gone through yet and he can't give me an answer, nor can he give me an answer as to why they're not showing as gotten credit for it even though it has been taken out of my account. Tells me it's an issue with MY bank, and I tell him I just left my bank and it's not THEIR issue, they're telling me it's Sears system that is the problem.

After going back and forth over this I start getting angry and let him know about the problems with my car since it had been there, and that his mechanics put the wrong spark plugs in my car and I had to tow it and am now getting it fixed. Very long story short and a heated conversation I finally got reimbursed for my tow expense as well as the spark plugs and labor charges I paid for. As for the $400, it took my wife and I both loudly expressing how we feel about the way we are being treated and talked to, like we're idiots, for him to finally sit at his desk and start putting in support requests or whatever it was he needed to do to get information about when I'll be refunded the $400 I am owed.

This Manager would have saved us all a lot of time if he would have just helped me from the beginning. Instead he chose to be condescending, not take responsibility or ownership, blame everyone and everything else he possibly could and just flat out did not want to take care of this situation. I had to be extremely rude and loud with him to get him to finally understand that I was not going to just be shoo'ed away while they owe me such a large sum of money.

Please do not use Sears Auto Center. No matter how convenient it may be or how quickly they can get to you, don't do it. Their customer service is horrible, they do shoddy poor work and they could give a care less about you. There is a reason why Sears is going downhill and is on the verge of going out of business and it is this right here. Obviously a lot is left out of this review just because it's so much that's happened over the past week, but the bottom line is it is the worst experience with a store I've ever had and right now my car I've had for 9 years with little to no problems is sitting at a mechanic shop over night tonight due to poor workmanship.

Two weeks later I called to schedule another appointment to get the tires installed and they informed me that the employee that gave me the quote was no longer employed by their company and the quote that he had given me was inaccurate and they could not hold it up. I called the corporate office to make a complaint and was informed that if they didn't cooperate there was nothing they could do. I would not recommend getting any automobile service done with this company.

Right away I called Sears (about 5:30 pm) but there was no manager to speak to so the associate said to bring it in so they could check it out. Once I brought it back in the associate told me I could take my car to get the engine cleaned and they would reimburse me. Mind you, the associate didn't seem bothered, apologetic, or at all empathetic with the situation. Once I took the car to get the engine cleaned, the check engine light turned on. I took it back to Sears to get my refund for the cleaning and with the intention of speaking to a manager (it was 4:45 pm) and to have the car looked at due to the check engine light. There was no manager there so I asked for the assistant manager. I wasn't given a clear answer until I pushed the question again and finally the associate said that the assistant mgr was there but that she was dealing with something else. What the heck. So much for good customer service.

The assistant manager couldn't be bothered to come out and speak to me and still the same associate wasn't apologetic or empathetic at all. He did give me my refund for the cleaning and I asked to get a refund for the original oil change and he gave it to me. Still the assistant manager, who was on the premises, never came out. I was told that my car couldn't be looked at at that time because they were busy already but that I could bring it back in tomorrow morning. I don't have time to go back again tomorrow morning.

And even though so far I've gotten my money back, it doesn't make up for all the lost time I've spent driving back and forth to/from Sears and to/from the cleaning place. And still my check engine light is on so I need to figure out what to do and make time to again drive either to Sears and/or the cleaning place that cleaned the engine to get the engine checked out. I expect better from Sears, or any establishment that I take my vehicle to get worked on and it's a load of BS that a manager cannot be available for customers. I am beyond upset and there better not be anything wrong with my vehicle. I will demand and expect that Sears cover the charges.

I depended on Sears Technicians to inspect the tires as part of my road hazard warranty that I paid for and they let me down. THIS IS A SAFETY WARNING!!! DO NOT TRUST SEARS TECHNICIAN TO ALERT YOU OF AN ISSUE. THEY ONLY CARE ABOUT SAVING MONEY FOR THE MANUFACTURER OF THE TIRES NOT YOU THE CONSUMER'S SAFETY. I keep thinking about how close I came to having a blow out and possibly dying. I will never put my life in the hands of Sears again.

I have never in my life seen such rude customer service in my life. Finally after almost 2 hours they completed a basic rotation and balancing and acted as they had done me a favor when the handed me back my keys. Mike ** should immediately be sacked from his job for his extremely unprofessional and rude customer service. I am never going back to Sears Auto again.

Turns out Sears gave me tires that were the same model and make but with the different rim size. I call into the online customer service number and they tell me they cannot view specifically what I ordered since I have already picked up my tires. They say I have to work it out with the Sears Auto store. I go back to the store, and they say that I will be charged $60 for a re-stocking fee to return the tires and that they cannot re-order the tires I placed. They direct me to Sears online. I know for sure I ordered the right tires because the Item No. I gave them was for a tire I found after putting in my car and model into the filters. But of course the only email I have does not have any item numbers to support me.

I ask the online customer service people point blank what is the item number that I ordered? They kept avoiding my question. Finally after 2 hours back and forth on the phone with the online and store people, they offer to send out the correct tires and exchange them with the wrong tires (as if they are doing me a favor instead of correcting their own mistake) - only thing is it will take 8 business days to get there because it will be shipped out from the opposite coast.

Thing is, the deadline to get my car expected is in 3 days so of course that doesn't work. Ended up having to exchange the tires for inferior tires sold in store that are at least $80 more expensive for four tires. Will never be shopping for tires here again. Go to Costco or any other cheap tire retailer. If there are any issues, these Sears online people will just say that they only place orders and everything that happens afterwards is out of their hands. The Sears store people will say that they only match up tires they receive to orders they receive; everything else is out of their hands.

8 months down the road I went in for an oil change and tires rotated and they say all my fluids are low and my two front tires are down to nothing. I tell them I haven't even had the tires for a year and I should be covered on a warranty. They told me it doesn't count because it's the "inside" of the tire and it's due to the alignment. They want to charge me $600 for new tires and even more for fluids. They ripped me off and destroyed my car. Worst service ever and I've never been more disappointment. I hope one day they screw up bad enough where someone has the balls to sue them.

This past December, Dec 23 to be exact, I took my vehicle in for an oil change while I did some Christmas shopping at the mall. I arrive first thing in the morning when they open so that I can hopefully be in & out quickly. They say it'll take about an hour. Ok fine no big deal, I can shop for an hour. Three hours later and they still haven't called, so I go by and they say it's almost done. This is how it always is there. The smallest things take forever and they are always way longer than they originally quote. Not to mention the staff doesn't seem like they really know what they're talking about. Ok so they delay everything... I wish that was all my complaint is about.

So they changed my oil on 12/23/2015 and I go about my day. Fast forward about 5 weeks and my truck's check engine light suddenly comes on and the engine starts making really odd noise and it feels like the engine is shaking... turned out to be engine knocking. As soon as the light came on, I drove the vehicle straight over to Ford dealership, only 5 mins away to have them have a look at what's going on.

Ford calls me the next day after thoroughly testing the truck and tells me the vehicle is extremely low on oil, and that whoever changed my oil last appears to have tightened the oil filter with a wrench that punctured a big hole in the filter, which has been causing a major oil leak. Driving the vehicle with low oil led to the engine knocking, causing metal shavings to be distributed all throughout the engine. Ford quotes me over $11,000 for a new engine to be installed. Eleven thousand dollars in damage after getting my oil changed at Sears. Obviously I'm upset and as Ford suggests, I take this up with Sears, since they are the ones I entrusted to change my oil just a few weeks ago.

So I go back in to the Sears auto center at Lakeline Mall where I had it done and try to speak with a manager in order to get their insurance info. The manager is not there they tell me, he's out for the rest of the day, but they take my phone # and promise to have him call me. I never hear back him. The next day I call again, and told this time the Manager is off for the next two days, but he'll call me back. Another few days go by, and still no callback. I keep calling and calling there until finally after 4 days I get lucky and the manager answers the phone. He tells me he got my message from his staff and was going to call me back. He says there is no way Sears can take responsibility for the damage that was done since it's been over a month ago that they changed my oil. No apology or anything, just straight up denying any responsibility and saying they can't help me. How professional right?

I explain to him that Ford has told me 100% it was from Sears changing my oil, and puncturing the oil filter, it's clear as day that they're to blame for the problem. The Sears manager finally concedes somewhat and tells me that he'll contact their insurance company and alert them to the claim and that they'll call me usually within 24-48 hours. Well 3 days go by, I haven't heard from anyone. Not Sears, not their insurance company, nobody. So I decide to take matters into my own hands. I take to the internet, call up Sears headquarters, talk to someone else about the situation, and they give me Sears' insurance info directly.

Their insurance processor is a company called Sedgwick. I call them, explain the situation, and they set me up a claim #. Now I'm starting to make progress! But it ticks me off that I had to be the one to do it. The Sears manager never called them. When I called Sedgwick, they had no record of me or anyone calling. So I set up my own claim through them, and then Sedgwick called Sears to verify all the info. Well lo and behold now the Sears manager finally calls me back about an hour after I called their insurance company. Now he's trying to pass it off like he actually did it all, saying he's trying to gather more info for their insurance blah, blah, blah. Dude I already set it all up and gave them all the info.

Ok so now I'm getting somewhere. I have a claim filed, they assign someone to work my claim. Just like Sears, their insurance is extremely slow and difficult to get in touch with. The guy assigned to my case says he will send an insurance inspector out to see my vehicle and verify the damages and see if Sears is in face to blame. He says it takes 1-2 days for that to happen. A week later and finally someone gets out there to look at it, and YES, he confirms the oil filter was incorrectly handled, and it's clear to see that it was damaged during installation. They verify that yes the engine is now ruined and will need to be replaced.

I'm happy because now I have Sears' insurance company admitting that it was Sears' fault for damaging the oil filter during installation, and they agree they will cover the cost of a new engine. This is great to hear because there was no way I was going to pay $11,000 for a new engine when Sears just ruined my relatively new truck.

It ended up taking 3 months to get my new engine installed and get me my truck back. The Sears insurance rep didn't like the quote that Ford gave, they felt that $11,000 was too high, so he decided to try to track down the same type of engine for a cheaper cost. Well he found one, but it turned out to be cracked and no good. So he wasted a month of my time trying to find a cheaper engine, only to find out it was a bad engine too. After another month he finds a remanufactured engine pulled from a truck with only 5k miles on it, and buys that one. It arrives at Ford, but it doesn't have the twin turbos attached and is missing a bunch of gaskets. So the insurance rep has to order all those pieces too, and I have to wait another few weeks for them to all arrive.

I got them to pay for a rental car for me for almost 2 months. After everything was said and done, this insurance company paid pretty much exactly what Ford originally quoted for the replacement engine, so he didn't save any money. He actually ended up spending even more money than the Ford quote because paying for a rental car for 2 months is another $1500 or so. Ford had a quote and could have had a new engine in the thing a week or two after I originally brought it to them. But thanks to Sears' insurance guy trying to find better deals and being tough to get in contact with (for both me and the Ford rep), the whole process took 3 months.

So to end this story, I'm very thankful to finally have my truck back after 3 months without it. This newer engine they put in does have a 3 year/36k miles warranty, so I'm told, so hopefully it will at least last that long. I got lucky Sears' insurance company did the right thing and fixed my truck. SEARS was not willing to help me, I had to take things into my own hands to get it fixed. They ruined my truck, and then just wanted to deny any responsibility. They lied to me about calling their insurance company and were essentially no help at all in resolving the matter. I had to do everything in order to reach a resolution.

This is actually the 2nd time I've had an issue with Sears. About 10 years ago I bought some new tires for an older car I was driving at the time. After I drove off and was down the highway, my front tire was shaking violently so I pulled over to discover the lug nuts were very loose and my tires was about to come off. So yeah, needless to say I won't be going back to Sears anytime in the foreseeable future. Not for car work, not for appliances, not for anything. At least I got my truck fixed, that's all I can really say. 3 months and a huge headache later and I actually got my truck fixed with a newish remanufactured engine. Heed my advice, do not go to Sears. Save yourself for the headaches I endured. Not even for something as simple as an oil change. It very well could ruin your vehicle just like they did mine.

Ok this what happen - car is done, brakes and rotors got change, so I was driving through freeway 1-80. Not too far after I pass the Bay Bridge, my car on the dashboard says brake - all the light inside my car came on then my steering wheel got lock also, which you can't turn from left to right. It was a horrible experience, almost crash my car or die. I never experience that while driving until after Sears Auto Center did the brake, and not even 1 hour after I drove it from their service area and knowing the fact ic prego and die on the freeway. So when my steering can't drive no more, I pull to the right side and highway patrol came and roadside assistance from freeway. They put my car around Oakland.

5/2/16 call the Sears Auto Center. Spoke to the manager, telling him what had happen to me. So he told me to bring my car to Sears Auto Center and how I am not gonna pay $200 for towing. So I demand him to pay for it since they're the one who cause me a problem and almost die on freeway. I call the towing company and the guy who's doing the tow for my car told me something is broken under my car next to the rotor while he was putting the car up. I just let it. What will Sears tell me about this? So arrived at Sears Auto Center. After 30 mins so they went and check my car and no response for like 1 hour and tell me they will call me what cause of what happen on the freeway.

So I walk around after 2 hours - no call yet. So by 3 hours I called them for update and guess what, they told me a lot of excuse - "it's a sensor that has been broken on your power steering wheel". More excuse - that it got nothing to do with the brake. OMG why the ** you didn't mention anything when you guys check my car for inspection and the fact that I just went to Lincoln dealership for oil change and didn't mention about broken sensor on my car? I just wanna sue the Sears.

Kelly comes up and tells me he needs to make a call. I wait 10 more minutes while he contacts another customer. He finishes call and starts with me. I ask for the oil change, tire rotation, air filter, and multi point inspection package. He tells he's busy and it will take till like 4:00 to FINISH my car, I agree. We went to my car, marked previous damage, mileage and he put me in the system. He told me the price and I questioned why it was so low and he told me he gave me a $10 discount. I said cool and headed to the food court to sit and wait and let my son play.

2:28 pm I get a text saying my car is done, a few minutes later Kelly called to tell me that too. I was so excited as my feet are swelling and I should be in bed with my feet up. We were eating and playing so we finished and headed back to Sears. We stopped and purchased some pillow pets in another department and then headed to automotive.

I waited at the counter for a few and then Kelly walked up and told me I had to wait while he made a call. I stood there for 5 minutes waiting while he told a customer he couldn't get the part he needed and when he could it was going to make the repair expensive. After he gets off the phone he starts to ring me out. I joke and say I'm glad my air filter and oil filter didn't cause a problem like usual. He said "why would they? We didn't change your air filter." I inquired as to why and he said all they did was an oil change. I asked why. He said that's what I wanted. I said "No. I wanted the package".

He looked up the price for the package and I said "fine how long to get my filter and tires rotated". He says I'd be there till after 5. It's already 3:30. I didn't want to get home after 7pm so I asked if they could rotate my tires and I could leave. No can't do it without charging me full price for it. I ask why I have to pay for his mistake and I was told because I didn't catch it when he made it. It would do the package but I had to wait.

I asked to speak to a manager. He said "I am the manager and this is my decision". I asked for the store manager and was told that the store manager had no control over him and he refused to call him for me. I said "fine. I'll call myself". I pulled out my phone and called the store. At this point he calls the store manager, Mike. I tell Mike what he said and he called me a liar saying he didn't. Another customer walked up and confirmed my story.

So I wasn't helped by the manager either. He just said sorry, didn't offer a solution, and didn't handle the problem. Worthless customer service and management. I paid for my oil change and left with no tire rotation or filter. Now I'm going to have to make an extra trip and pay full price for those services. Do not go to this auto center or Sears store.

Never again will I go back to their service center!!! I have bought batteries for prior vehicles at sears, and when the batteries are bad under the warranty you the customer have to remove them yourself. They charge you for that and you will have to wait until they can get to it. No customer service. I'll continue to go to my local mechanic and stay away from offers that are too good to be true. Thanks for nothing SEARS!!!

Remember, I’m sitting in the waiting area, waiting for my vehicle. Not once did they come out to tell me about a headlight bulb being out and being replaced. Never showed me the bad bulb, just replaced the bulb, $16.00 and charged $35.00 for the labor. I've never in my life been to a dealer or service department where work was done without an authorization. I only went for tires nothing else. Was told while I was paying my bill that many other issues were wrong with my vehicle and they could take care of them, including getting a new battery because mine was almost shot.

I just had the vehicle inspected the previous month and everything checked out and passed, even the tires that I had replaced. When I declined their offer for more repairs they felt a need to start disparaging my vehicle and asked me if I was just running it into the ground, because I had 200,000 miles on it. Very unprofessional, and probably bait and switch on the tires too. I had no dash lights indicating I had a bulb out. By this time I was so mad. I just wanted out of there. Never, ever again with Sears.

Anyways, I got the alignment done and drove the car for a couple weeks. The car was driving rough down the road and the tires were whining. They didn't seem like good tires. I got a hold of customer service and told them the issue and I was very dissatisfied with the tires and asked if I could possibly have them returned and exchanged for a better tire if I pay the difference. They said sure, they had a 30 day return policy or exchange.

I drive up to the auto center and go to the desk. Tell the guy what I had just mentioned above and he says to me absolutely not. He says "They are tires and we won't take back a tire." He says "You get what you pay for and you're screwed out of luck." So I say back to him that I spent hundreds of dollars on tires and alignment and the tires don't seem safe for my family and you can't even follow the 30 day policy? So I asked for the manager and he says "Too bad. I'm the manager."

I am a mechanic myself and know for a fact they are lying to up-charge the customer. If you are forced to have to use Sears Auto, request to see it for yourself before agreeing to have them do any work and always demand to have them show you the replaced part. I'm sure if my son had paid the $500 for them to fix a "not broken" parking brake cable, he would have left without anything being replaced. By the way PEP Boys passed his inspection the next day, and said there were no problems with his cables.

4 hours later... My Explorer comes back to me with NO conversation at the counter, but when I returned home to look over my paperwork I have 4 items that were evidently discovered that need attention as noted by the technician. NONE of which was brought to my attention when I picked up my car. These are steering related and a rear main seal that need replacing so a significant amount of money to repair. These folks let me walk out without bringing this to my attention and no effort to take care of my repairs.

When examining my wife's paperwork the mention of any effort put into her vibration was not noted anywhere. They did note that the washer fluid was low but did nothing to make the light go off or even offer to do it for a charge. They just did nothing! Granted, we should have asked about any issues. But as busy as they were and so "In a Hurry" to get you out I'm not surprised. I am alarmed at the lack of interest this crew at the counter has for customer service and even though the prices are competitive I need to find a service center I can rely on. They go through different employees almost every time we are there and we have been using Sears for several years now. I regret to bring to your attention but the management in 6701762 is lacking!

I demanded to speak with the supervisor Tyron. He approached me with an intimidating attitude, asked me what's the problem and then asked me "Do you want me to find out what happened?" Aghast with the response and attitude I promised myself never to go to Sears anymore. I waited by the work area hoping that someone will apologize for the delay, NO ONE did. At 5:30 I finally got my car, the problem was a leaking valve. (Since I don't trust these 2 people I talked with, Dwayne and Tyron who claims to be the manager and supervisor, I'm not sure if that is their real name).

It was getting dark. I asked and he agreed to let mother go home with the car and I would come immediately and pay entire bill of $1182.88, which I did. The receipt shows oil change and struts -- $742.47 parts (some re-manufactured) and $491.24 labor. This should not happen. Sears took advantage of an elderly, black woman who obviously could not make an informed decision about auto repair, and did not ask me for approval of the work until after it was completed. Sears received a Christmas gift at our expense. After over 40 years and numerous Sears appliances, lawn equipment, items for home, car batteries, etc., we will NEVER deal with Sears again. This was the ultimate elder misuse and consumer theft. The only offer made to mother or me was Sears rewards points. What an insult.

When I called to complain, the manager told me the pictures had fallen on the floorboard and the tech picked them up. When I explained that this was not possible and why, he hung up on me. I do not typically write reviews but feel it's important to let others know. I have filed a complaint with the Sears Corporate Office as well.

So I contacted Sears, expressed my concern about the long wait and the fact the tire still leaked. They said to bring it in and called me later to tell me, "It should never have been repaired. The leak is too bad to fix." They would not refund my money but only give me credit on new tires. With that kind of customer service, I will not go there again!

He looked at the oil filter (didn't touch it at all) & said there is oil running down the fuel filter. So this leads me to believe the so called techs at SAC screwed up my truck!!! It was perfectly fine before they got a hold of it. Never take your vehicle to them at all, not even your child's power wheels. They don't know what they are doing and have horrible and lying customer service. We are having a certified mechanic diagnose it asap and will be taking it up with corporate and our lawyer if the certified mechanic can tell SAC messed up the job.

When setting the appointment, Dom seemed to be very stand off. Stated it is not the tire's fault which made me feel like it was my fault and something I did, knowing I did not drive barely anywhere in that time being. Went to the appointment (Nov. 7th). Dom was once again stand off as if I degraded the work he had done, seemed kind of upset at the time. All of the employees were grilling out in the parking lot. Dom stated it would be only 30 mins or so. We wait at the location for 1 1/2 hours without him checking in on us and letting us know what was going on. Finally when the car was FULLY finished, he stated the car is all set, sensors are fine and we are all set. We left. 4 Days later, ANOTHER tire started to leak. At this time, we went to the tire and noticed it was the SAME thing the other tire was doing. Valve was once again loose on another tire and could hear air coming out when you touched it.

At this point in time very frustrated, the same day I was leaving to Detroit to board a flight, my tire started to leak! When I noticed, I went straight to Saginaw Sears Auto knowing I have to get this fixed before I drive to Detroit. I go into the location. Employee states he cannot fit me in! Did not bother to even look at the tire to see how long it was going to take. I was leaving in 2 1/2 hours to Detroit and insisted he could NOT take me at all until later that night. On my way to Detroit, Michigan, my original tire AND ANOTHER tire started leaking. At this time, I am questioning "did he not bother to even look at the other tires knowing one had a valve leak?!" He said ALL of the sensors were fine assuming he checked them all on November 7th 2015 as any other technician would! I had to drive to Detroit with the tires leaking. I could not stop. I had a flight to board. I had to stop over 5 times to fill up air in the tires on my way.

Once I got off my flight from returning, returned to my car which my tire was completely flat!-Had to stay in Detroit and stay in a hotel at 1am when we got off the plane due to my car being undrivable! Called Sears Detroit early the next morning and hoping they can help me in this situation. Called Sears Saginaw, MI to possible call them and let them know there will be no charge just like last week when I came in and was told to come back in by Saginaw Sears to get fixed again at no charge. Dom has stated "that is up to the manager to fix that". Unbelievable. And stated they ARE NOT related to the one in Detroit whatsoever. I have complained about him to even bother to help me in this situation. He is the one who put and fix the one tire all with an attitude. We have contacted the corporate office and nothing has been done. They have not solved my problem.

District manager called us, Adam, and asked what happened. Let him know everything and he did not say sorry for the inconvenience or anything. Did not say this would be fixed. Not one thing was done nor did I get a followup call! Went into the Detroit Sears Auto Center Thursday, November 19th in which David was more than happy to help us just like Dom was in the beginning. We stated we would walk to have breakfast and come back when finished. When we returned, he let us know everything that went on and why which Dom failed to do. Stated that when DOM installed the tires, he put the TPMS. Kit was installed WRONG. The Metal gasket was on top of the rubber! This is unbelievable and I am now worried on how long since this was done. I have ruined my tires I spent over $600.00 on.

Way more to this but in the end, disappointment. I wasted my money & time and sadly, will not be going to the Saginaw Sears Auto for anymore business in their Auto Center. Dom should really take some tips from David from Detroit and really learn how to tell the customer that it was actually HIS fault on why my tire/tires were going flat due to HIS improper installment. Thank you David from Detroit for being honest & helping during this time of need & service on such a short notice!!

This is the ABSOLUTE WORST car experience EVER! ALWAYS TAKE YOUR CAR TO ITS DEALER!!!! Never never think that something as simple brake repair could be handled by Sears. NOT only is this an absolute nightmare, but I have never not once yet received a call or been contacted by the manager George, who left the center while I was there never having addressed me, and conveniently unavailable today as well.

When I got there they told me it would be about 2 hours-- they pulled my car in within 15 minutes however, after 1 hour & 45 minutes they said they only had 3 of the tires I ordered. At that time they told me they could put a higher price tire on my car & told me how much more it would cost, or they could put one of my old tires back on & I could come back in a couple of days to get the other tire. I live 25 miles from Sears & told them I had already been there 2 hours & would not be coming back 2 days later to get the 4th tire. They did make it right but seeing this is the second time it has happened it makes me wonder about the old "bait & switch". I do know they also tried to tell me I needed an alignment which I refused. We will not be doing any more business with Sears Auto Center.

Their insurance is paying for the damages to my vehicle. But, despite dropping over $1K on new tires, the store's response was to reimburse me the install fee of $52. Talk about doing the absolute bare minimum for a customer. I will never use the Auto Center ever again and I strongly recommend you find another company to service your vehicle.

It was going on noon, we figured they had been done! Lol, when we got there they said they couldn't complete the job because they needed a special tool! And we would need to come back, so we made an appt for that Saturday. Now the prior experience we had with them they said they couldn't fix our air! But I was giving them another chance, which I quickly changed my mind and went to the other Sears. We made an apt for the next day and they said it should take no more than 2 to 2 1/2 hours to fix.

We got there at 9:30, checked in, asked for another diagnostics because we didn't trust the other Sears, we went and walked around the mall. I was bored so we went back. Our car was still sitting there. Long story short, we didn't get out of there till 3:00, and that we needed to have our transmission looked at. We had the diagnostics done and none of this was on it. We went to a tranny place who mind you had a contract with Sears, and they quoted me 4200 to fix it. My mouth fell open, and we said "we needed to think about it".

We went to another place, where the owner took it for a spin, and automatically said it's not our transmission, our axles were bad and one was already broke. If we had driven it any further there would have been an accident! And my transmission just needed to be flushed. I am so livid, not any one of those companies warned us that our axles were bad. I am contemplating a lawsuit because the guy who is fixing it said nothing of the matter.

After 2 1/2 hours waiting on a rare day off I was told that they had not started on my car. They told me again there were now two cars in front of me (same story as when I came in). I told them I would have to be out of there, as I had told them in the beginning by 2PM. I asked for my keys because at this point they could not do an oil change and alignment by 2PM. Well, there is two and a half hours I will never get back and all for naught (except aggravation). Boo, Sears! I will not be back.

Once the evaluation was completed, the mechanic "discovered" that the noise was not coming from my rear brake pads, but instead it was coming from my front brake pads. Due to this, the front pads and rotors had to be replaced, a wheel alignment was needed as well as a replacement power steering and transmission fluid. The Customer Service Associate, Christian **, explained to me that the mechanic oiled the rear pads to make sure that the noise would not continue. When all the work was completed, I was told that I would receive a printout of all the completed work and a wheel alignment printout.

I waited for a majority of the time while the service was being completed on my vehicle. Around 5:00 p.m. (the Auto Center closed at 6:00 p.m.) I was told that the alignment just needed to be performed. While in the waiting room, I watched as my car sat in the same location with the hood open. A Cadillac sedan had been receiving a wheel alignment and was positioned on the wheel alignment rack during the entire time that my wheels were supposedly getting aligned.

I was told that my car was ready by another mechanic and was ushered to the front desk to retrieve my keys and wheel alignment printout. I was given my keys and I had to ask for my wheel alignment printout. Christian asked the mechanic who told me that my car was done to get the printout. Since my car was never put on the wheel alignment rack, I asked, "Had it really been done?" Instead of a printout, the mechanic who had been completing the work emerged from the garage and said that a printout was not available. I asked him if the alignment was completed and he said yes. At this point, it was 6 p.m. and Christian told me if the car veered at all while I was driving, to bring it back and the alignment would be done "again."

Sure enough, while driving away, I took my hands off the steering wheel and the car veered to the right. Not to mention that the screeching noise was still present. At 6:47 p.m. I received a phone call from Christian ** -- I believe it was from his personal cell phone -- who asked how my alignment turned out. I explained to him that I would be returning because the car was veering to the right. I confirmed with him the business hours of the Auto Center for Sunday, 10 a.m. - 5 p.m., and told him that I would be in.

After four hours and $636.93 worth of work, the main issue I was experiencing had not been addressed and what I actually paid for, a wheel alignment, had not been performed on my car even though the mechanic said that it had been. If this was the case, I believe I would not have received a call from Christian ** at 6:47 p.m. after the establishment closed to see how my car was driving. I think that it is apparent. I am very disappointed with this treatment. The amount of time and money that it took for me not to get the job done and having to return the next day since the mechanic did not complete his job is just robbery.

I attempted to push back with my insistence that the other Sears service center indicated that it IS under warranty for the diagnostic charge minimally and that it would be determined afterward whether or not I would be charged for the resolution. All this to no avail but notwithstanding a verbal beat down by ** and the experience of having my receipt shoved back at me! I don't usually let my ire get me to the point where I actually sit down to take the time to do this. And time constraints preclude my desire to further express frustration over the treatment that I received by **.

The upshot to this disappointing experience with Sears is that upon returning to the service center in Ft Lauderdale, was happy to honor the warranty of the diagnostic charge and found that the coil pack that they installed in my Jeep Cherokee turned out to be defective and there was no charge at all for the fix. This has been considerably taxing with respect to time lost but exacerbated by the time and frustration by my experience at Sears on 9th Street in Naples. You can bet that this would have been more of a lengthy review if I got stuck on Alligator Alley on my way to Ft Lauderdale!

My daughter is the main driver of the Kia Optima. And, she attends school out of state. So, I had to wait until she was able to take the time off to bring the car back to me. I explained this to James. He didn't set a date or time frame and he didn't mention to me that you all are on an appointment based system. Needless to say I was able to take the car to him today around 8:30 am, as you all open at 8 am. When I brought the car in I spoke with him and he was being combative and didn't want to own up to anything. He was placing the blame of the stripped lug nut on Kia. After going back and forth with him he finally stated that he would do half off the repair of the lug nut. He then stated that he would not be able to assist me for another 2 hours as there were appointments ahead of me. I pleaded with him to try to fit me in, as I drove 30 miles and was in an hour of traffic.

He stated that he would only be able to fit me in within the next 2 hours. He went on to say that Sears has gotten away from the walk-ins and they have employed an appointment based system. I have never had an issue with the Rivergate location before. So, I couldn't understand why he wouldn't help me. I have never had to wait that long to be seen by a technician. And, not to mention that after the 2 hour wait it would be an additional hour and a half before the car would be finished. I decided to make an appointment and he told me that the earliest appointment would be Monday the 24th.

He also said that he gave me a $10 discount off the oil change for my trouble. This is joke. Because shortly after leaving there I went to your website and noticed that there is a coupon for $17.99. This is more than $10 off. And, I noticed that for that location there is an available appointment for Thursday the 20th. I don't believe this manager did all he could do to make my experience a great one. I don't think he wanted to help me. This was one of the worst experiences I've ever had with your automotive department.

They will only give me a discount based on tread towards purchase of new tires if I come in and get an estimate. Getting a partial discount on the tire, but not the relatively expensive labor and fees they charge is not worth it. I don't have hours to waste on their slow service only then to be told how much I can expect to pay. I will be getting 2 new tires somewhere else tomorrow and never dealing with sears automotive again.

They told me they can't repair it but they made appointment for me to go over to Les Schwab in Riverdale and they'd fix it. So I kept my temper in check and was polite about it even though I was upset because like I said it I had to save a long time to buy these new wheels, I'm living on Social Security. Les Schwabs didn't fix it. I just checked and all they did was switch the wheel from the back passenger side to the front so that when I looked at the back passenger side after they'd finished, it looked like it was fixed. But I just went out to my car because I had an uneasy feeling & I looked at all the wheels and the damage is now on the front passenger side tire wheel so they didn't do anything. The damage is still there, it's still something new I saved hard to get and whether affects the safety of the driving of it or not it should have been repaired and if not repaired if we should be replaced!

On calling Sears I was given the runaround by two different managers and the excuse the tires were shown to me for my approval when in fact the tires were misrepresented over the phone as the proper model and tread design and no tires were at the sales desk except display tires on stands. It was explained over the phone later by Sears Cedar Rapids, if the tires stayed on the same axle there wouldn't be an issue and the tires are directional but the car has some over-steer symptoms that were not present with the previous tires on the vehicle.

When we got to Sears the next day with confirmation email in hand, they said that no such appointment was made. We showed them our confirmation number and they still said "Sorry we don't have your appt in our system and we won’t have your tires for 48 hours." They said our purchase was for pickup only, not appointment. So I showed them the $32 tire installation fee on my receipt and asked them why I would get charged an installation fee if it was for pickup only. "I'm sorry there's nothing I can do until the order comes to us in 48 hours." That was the same reply from 5 different people as well.

As with most folks, we work weekdays we can't come back in 48 hours -- we do our car repairs on weekends. Our tires are wobbling horribly. I don't think we have another 48 hours of freeway driving left on our car. So we asked them to cancel our order so that we could go to someone else who can replace our tires over the weekend. And Sears says “We can cancel your order, but we can't refund your money for another 5 business days.” Huh? They can take money out of our account in 30 seconds, but can’t put it back in for 5 days??

Now we have no tires, we're out $200 and we have to wait a week of freeway driving to replace the dangerous tires on our car. How can they give me an online confirmation of my 11am appt today, give me a receipt for tires, installation, environmental fee, and disposal fee, take money out of my account and then tell me that no such appointment exists and I will have to do "pick up only" in 48 hours? Tires, like oil changes, have never taken more than a few hours on a bad day at any other dealer. It shouldn't be this big a deal to change a tire. I'm disappointed in Sears.

So I come back 7-19-15 about 4 again before I have class at 6 oclock. They tell me 40 mins and they will have me ready to go. Well 5 oclock comes and goes and I see people coming and going but I'm still sitting there. Mind you I have class and exam review at 6. 5:40 gets there and I'm still sitting, so I got ask what's the hold up. Turns out they have knocked hole in some other part of my tire and are scrambling trying to find a part. So I didn't leave there til bout 6:20 and got to school very late. And honestly I don't know if they replaced the lugs with new ones or not or if I'm going to have anymore trouble out of them. And they didn't even try to do anything to make the time or situation right.

The next day I receive a message stating my tires were in and I could come in. That was July 4th and having been a holiday I was surprised that tires that were not there the afternoon before had arrived in less than a day and on a holiday. Monday I went into Sears a little before 3 PM to have my tires that I had paid for installed and to get my alignment. I showed the man my advertised price for $49 at another place and he said he couldn't do it. I said "that was not acceptable whereas the man who sold me the tires said he would." He asked the other man up front and he said no and I asked to speak with a manager. The man went into the garage and came back out and said ok he would honor the advertised price. I was given a copy of the order and it said it would be promised completed at 7 PM. I asked why so and he said because I did not have an appointment. I stated "I was told I could just come in." So I left my car there.

At 4:18 PM I called the store and asked if I could just take my car to get something to eat and he said I would lose my spot on line. I asked why if I had to wait so long he couldn't just give me an appointment. He said "Hold on, what is your name? I will check." He got back on the phone and told me there was one car ahead of mine that was just a flat and it would be finished in about 20-25 minutes, so I said "OK I will wait then." I returned to the store at 6:15, two hours later to see if my car was ready and was told they did not start on it yet. I stated I had called a few hours earlier and was told I was next. I was told that all the techs left but two. I said "it is almost 6:30 and you had given me a promise that it would be completed by 7 PM." He said "Well you didn't have an appointment." I stated "I called two hours ago and was told I was next otherwise I would have left."

I stated this was not acceptable and wanted to speak with a manager. A man came out who I find hard to believe was the manager because he was one of the reps out earlier when I had requested to speak with a manager and it was not him. Again, I find it hard to believe a man with his people skills and rudeness would qualify as a manager. I explained what happened and he got very abrupt. I stated I sat at mall for almost 4 hours and was given a written promise that the work would be completed by 7 PM and it is now 6:30. He said he can get it done. I asked how it was possible whereas I was told it would take at least an hour. He said not if 4 techs were working on it.

I asked how 4 techs could work on it when I was just told there were only 2 left. He said "Including me is three." I said "OK but I know the alignment takes awhile and I will take it somewhere after to get it checked again." It was then he said "Forget it. I wont do it." I was appalled by his unprofessional abruptness. I stated that was not acceptable and I had waited around with my children for 4 hours so he did it. He was finished in 25 minutes. The other rep comes out and gives me a bill and said I did not need an alignment. I asked how that was possible whereas I was shown at Firestone how bald the inside of my tires were because I need one. This is not acceptable. He clearly lied about me not needing an alignment because he knew he couldn't get it completed and I did say I would get it checked elsewhere afterward.

Again, Sears works on commissions and since he had to honor advertisement for only $49 he really had no desire to do it. I spent almost $600 for new tires which I also bought their road hazard warranty. My warranty would be void because they would say I didn't align it. Shame on Sears for having employees that not only treat customers like that but sell tires with warranties without putting tires on correctly to increase life of tire. Again my tires would not wear properly. This is not acceptable and I want a full refund and my old tires back. I am taking my business elsewhere. I also do not feel safe with Sears' work. I am driving across country with my children and I do not trust this mechanic with this horrible uncaring manner.

I went back in the waiting area and he was gone. Ten minutes later he returned to help the previous customer and mumbled "I'll be right with you" to me, again no eye contact was made just sheer annoyance. I wound up leaving without ever being helped because I'm not in the habit of giving my business to people who don't want or need it. I've been a loyal Sears Auto customer since the day I got my first car. It saddens me that your employees do not hold customer service to a higher standard. Unfortunately, I will not be a returning customer. I hope you guys can get it together before all of your loyal customers give their business to your competitors.

We were told that they were closed and they could not help us. The lady at the desk said she would make an appointment for us but we told her the earliest we were able to make it was about the same time we had arrived today, so she said there was nothing they could do as they closed at 6pm and an oil change would take them an hour.

The reason I am so upset is because I used to work at Sears and I know an oil change with no one in line does not take anywhere near an hour. I grew up with my dad doing all of our oil changes in the garage, and each one took about 15 minutes. I understand that Sears is going down hill quick and all, so maybe the employees of this particular Sears don't really care if they are doing their jobs correctly. However if your sign says you are open until 6...that means you are taking business until 6. Maybe you should retrain this employee or just let her retire already. She seemed miserable.

So they finally finish and I go to the counter to get my keys. He proceeds to let me know I need brake servicing, tie rods and shocks. My brakes were new and have had various jobs done at the dealership - if I needed such extensive work done, they would certainly have said so. Ever since leaving, the tires have been horribly noisy, but I was of the impression that the noise is common until the uneven wear balances out. Well, it is still making noise, but I don't drive much (work at home) so I gave that a pass. A week ago on the way home I start noticing that my front end is starting to shimmy after a longer drive, and when I get home notice a strong burning smell like some kind of synthetic material is very hot.

Today I drive the same distance... start feeling that shimmy after making most of the distance and then... I step on the brake to handle a curve and it starts vibrating like crazy. I creep along to my destination - thankfully less than a mile away - and there's that smell again. I call for a tow back home and describe what is happening... He says it sounds like my calipers. My less than a year old calipers! I mentioned that I had taken it to Sears for a tire rotation and he rolled his eyes... Guess he's probably heard more horror stories than I even want to know about. UGH I took the car in for a free tire rotation and end up like this? How has there not been a MASSIVE lawsuit against Sears? The things I am reading about on here are not small things, and some could have been life threatening!!

If y'all get one started, let me know. Never EVER again will I go to Sears for ANYTHING, even to blow my nose in their bathroom. Oh and P.S. three days after I had the rotation they emailed me coupons for brake servicing and 15% off of a wide range of service and repairs from windshield wiper blades (like I can't do that myself??) to... you guessed it... SUSPENSION. Not just no but HECK NO.

Then he proceeded to tell me they don't do this kind of work anyway other than air cond. WHY WASN'T I TOLD THIS WHEN I DROPPED THE CAR OFF?? Why would I want to get a quote for something they don't fix?? He had every excuse in the world on what happened and nothing was relevant to anything. I wouldn't take my tricycle to Sears. After I complained so much - they DROVE IT AROUND and gave me a diagnosis of other trivial things and then they closed. Have to pick up my car tomorrow. I have been ripped before with mechanics, but this really takes the cake!! Don't waste your time.

When there I was informed it was a "drop-off" (sorry, I had an appointment) and will be 4 hours, the actual inspection takes 1.5 hours so I was told by them. I had to call around to find a ride since I had not planned on that long and was going to go into the mall to wait for it get done. This inconvenienced me and the person that had to now come get me. I was lucky this person was available to do that.

Next... came back 3 hours later only to find my car had not even been started --- so now I was looking at yet another 4 hours!!!! I was told "we only have one guy" and I was told when I first came in that "you are priority." Now I had to cancel another appointment I had for that afternoon and again inconvenience a friend "for the rest of the day" to be available for me to take me back when it would be "finally" done. So incredibly frustrated!!! I have had my car worked on and inspected at the Capital City Mall, Camp Hill PA location before and never had this kind of runaround, inconvenience and lies. I will not be using Sears for car services again. Sorry, ridiculous.

I called another Sears store to verify that the installed tires were wrong, and they confirmed it. The department manager at this store called the salesperson, and he admitted that he "made a mistake" and that the tires were wrong. It turns out that after I left my car for the tires, another customer came in for 2 of the same size he was holding for me, so he sold the other person the 2 tires, and put the incorrect 4 Michelin's on my car. He couldn't understand why I was angry, and kept saying that they're going to fix it. What he refused to realize is that I work 6 days a week, and don't have the time to waste getting work redone. I never received an apology, they just wasted my time. Since the automotive department is run by an outside company, there's absolutely no one to complain to. I went there for the convenience, but would never step foot in a Sears automotive again.

Anyway, my kid is 100 miles away from home at college when the brakes start making a grinding noise. He drives the car to Sears in Ft Wayne Indiana. When he gets there the car is leaking brake fluid at one wheel. He leaves the car for Sears to check out. Sears checks out his car and tells him he needs a front end brake job... 500$. Now this started with a leak on one side and I'm sure it's a caliper or a hose on that side of the car. We don't need a full brake job for this repair and if the other side is worn, I can do a full brake job for less than 200$ at home so I'm not paying 500$ without looking at it.

I called the place to see what's going on and explain that we just need to get the car home. They confirm the caliper on that side was stuck and is now leaking. The pads are shot. So, I'm thinking good, I could fix it for less than 100$ and Sears should be able to do it in 200-250$ range. Can they fix one side? After about 2 minutes on hold, Yep, they can fix one side 325$. There's no way in hell that's a 325$ job. I can do it for under 100$. I try to reason with them but can't, 325$. I ended up yelling at them and saying my kid would come and get the car. I told my boy to pay them whatever their check out charge was and find a local mechanic or get the stuff to do it himself.

Now Sears can charge whatever they want. I don't have to do business with them. I can shop around or do it myself. The cost, though highway robbery, was not the main issue of this complaint. This is... My kid goes to get the car with instructions on what to do. He pays them but they won't give him the car! They say they can't let it leave the lot in that condition - it has to be towed out. They have the car jacked up and won't give him the keys. The car is in exactly the same shape it was in when it drove onto their lot?! How can they do that? They did... They held it hostage until we called a wrecker. ** Sears. I'll never buy another auto related thing from them and will tell all my Sears horror stories every chance I get. I have to get my wrecker fee back and that seems to be my only recourse.

1st of all, I'm a woman. I know very little about a car so I'm gonna believe a professional when he reassures me about something. He gives me a quote of almost $1200. Considering I hate this noise and desperate to have it fixed I bite the bullet and decide to let them get it over with. Not to mention the fact I had a higher quote somewhere else prior so I thought it was a good deal (guess that actual included my struts). After they do the work and I pay, I see a sheet of paper that is an estimate of things they recommend me doing and it says 2 new tires and 2 front struts!!! I was in shock..told the gentleman that the struts were the ONLY reason I came in and I was told it was not my struts that were causing the problem and it was the sway bar so then I asked if what they did just took care of the rattling because I was told it would and he said no!

On top of all that they only replaced 1 rotor when the quote said 2 and they added an alignment of almost $200 when they just did one a few months back when they replaced a tire for me. I had a male friend call and talk to the manager and he offered to put struts in for just labor around $120 but it all just doesn't add up. I'm not sure what to do from here. I'm outraged.

No more than 3rd in gone, the light came back on. I returned the next day. They took my vehicle right in. After about 2 hours of waiting, the manager attempts to tell me I will be responsible for the work they have to do to remove the check engine light. I came into this establishment without a check engine light. Received my tune up and a check engine light. Now I have to be responsible for paying for the removal of the light. This is unsatisfactory business.

Today I woke up to a flat on my tire from Sears, so I took it in hoping it would be covered by warranty and it was. Unfortunately I got there at 8:30am on weekday and it took them two hours to change the tire. They tried to tell me my struts were leaking, it was raining out so I'm sure something was dripping from the under carriage, but I just had the alignment checked out barely a month ago. I will have it checked out by the mechanic that didn't feel I needed an alignment.

To top this day off I must point out that I live and work about 30 miles from a Sears, so it was inconvenient to have to go back for the tire. With that being said it is even more inconvenient that I have to go back, because they forgot to put my hubcap on. I was in hurry to get to work and didn't notice until I got to work. I will never go to Sears for any work on my car again! I just feel that make up stuff to get money out of you or do things so you have to come back.

When I spoke with them, they had no clue. I drove 900 miles To Florida, diagnosed the problem as a clogged radiator, but by this time the engine was done. I donated the car to charity. I filed a complaint with Sears. No one ever called back. Several calls over several days resulted in them offering to refund my money for the repairs. No other compensation or apology was offered. No more Sears ever for me.

I called Monday afternoon and was told the person I talked to on Sunday was mistaken and they wouldn't be able to get that part in until Tuesday. I came in to look at my car and retrieve some things out of it and it was up on the jack where it has remained without being worked on. I called Tuesday afternoon and was told the part would be in and that I would definitely have my car that evening. I was called at about 4:30 and told they had received the part. I missed one call at 5:30 and tried calling back 5 times without an answer so I walked to the store assuming the call was that my car was ready. They claimed to have been trying to call me all evening. When I arrived my car was still jacked up. I was told the part they had received was the wrong part and that my car would be ready Wednesday.

I am in the Marine Corps and have to be at work very early every morning, causing my wife to have to drive me to work each morning and I have had to take several taxis since. I also drive for a Rideshare company every night and have been without a car two nights longer than I was told. I live in San Diego, and I can't imagine it could be that hard to find a brake line for a Honda Civic. At a certain point you have to do what it takes to help a customer and find the part wherever possible.

Any company with good customer service would have helped me. No one was there and all she cares about while other guys just stood there was going home in 45 min. I could see if it was 5 min till 5 but it was 4:20 pm. I have done a lot of service there and they just lost me and my family due to her rude behavior. I hope one day she needs something and is treated as bad as she did me. Karma sucks!

I went to the dealer who inspected free of cost. Front brakes were fine. There was no leak in the rear brake cylinder. No signs of oil around the rim and had the oil be leaking the brake pedal would go all the way down. No such symptoms. Alignment was fine. While driving too I did not notice any drift suggesting any alignment issues and dealer confirmed it. Not even one issue given by sears was true. It would have been an absolute waste of $800. Are the sears technicians on a commission basis? I will never go back there again.

I about passed out as I've had brake work in the past but have never paid close to that. I asked for a breakdown of the charges. The first item was a power steering fluid flush for $69. I asked what that has to do with the brakes. She said well if anything we can take that off. So the cost was now down to $654. I was told I "Needed" a new caliper, new rotors and pads on both the left and right rear of my car. At no point in the conversation was I told any of the items on the invoice were "Suggested Items". I proceeded to take the printout and leave.

I immediately found my receipt from my prior brake work and sure enough I just had everything replaced on the left rear of my car 10 months ago. I proceeded to take my car to 2 other brake specialists - Girards Auto Body and Midas Brake shop and had them look at my car without telling them what Sears told me I needed repaired. Both places told me ONLY the right caliper, rotor and brake pads were worn. Midas went so far as to walk me under the car and show me the brand new items on the right side as a comparison to what looks worn. I then asked to speak to both managers and asked if either of them would recommend I replace the left caliper. I videotaped both and the answer was absolutely not.

When calling the manager of Sears and explaining my story, he didn't have a good response. He stated that the auto tech was "suggesting" I get this all done. Not ONE time was the word "suggested" used in the conversation I had with the person (**) giving me the quote, nor is it on the invoice copy I was given. I told him I felt like I was being taken advantage of and I can't imagine how I'd feel if my grandparents walked in and not knowing any better would have just paid for what they were told they needed as they "trust" that the information they're being provided hasn't been misquoted to them. The manager said, "What do you want from me?" I stated that I wanted him to tell me that had his wife went into a shop and was treated as I was, would he feel differently. He did say that he didn't agree with the way what I needed was communicated to me.

Long story short Sears quoted me $724 and I had the work done (the work I needed done) for $404 at Midas and that includes a yearlong guarantee on the brake pads. $320 less! I will now be seeking legal advice but wanted to post this in hopes that it prevents someone else from walking in and getting taken for parts they don't really need. It's a shame it had to come to this. It really makes anyone not knowing anything about cars feel very vulnerable.

This is the "reward" I get for making an appointment and waiting an hour to ask questions (to avoid being a pest) (by the way, I got lost in a very good novel). All I got for my (valuable) time was excuses and a lame apology. I will NEVER do business with Sears Auto (or any Sears store again), and I urge all who read this to boycott their stores. This apparently is the only way we can make a difference. By the way, this happened at the Waterbury, CT Sears Auto Center.

When I brought it back that Sunday they said it was out of fluid and leaking and needed another line put in. The car still had the noise when I left which leads me to the beginning. I called and talked to Louis, the manager. He had me bring the car in and had it all day and said some cars make noise. Well mine didn't until this botchery of work was done. When I was there leaving my car, a mechanic came in and told the service guy he didn't know what to do with something about bleeding the brakes on a car. The service guy told him to find someone to help him!!! Wow didn't expect that... well after the bad service I did. I now am going to take my car in to fix their mess and fix the things they had no idea what was causing the noise.

Oh and to boot, I just got an email that said all my tires had bad tread when checked at Sears so come in and get new tires. LIES LIES LIES!!! My tires are less than 2 years old from Discount Tires here in Oceanside (now they are real professionals!) and they are rated 90,000 miles and I've put 10,000 on them so far. Wow that will tell you how dishonest Sears Automotive is. DO NOT TAKE YOUR CAR THERE. I will be making a complaint to the credit card company after I get it fixed to get my money back for the horrible noise in the power steering.

UPDATED ON 09/25/2015: This is a follow up of my first complaint back in December of 2014. These mechanics ruined my car so bad I had to get in touch with the Automotive B.B.B. I had to take my car into my mother's mechanic to get fixed what they wouldn't admit needed fixing (their bad damaging work on my car). The man at the B.B.B. was very professional and helped mediate a settlement to get the damage I had to fix that I paid for AND the damage they caused by ruining the power steering pump, line and rack by putting in the wrong fluid and using an aftermarket power steering line that didn't fit my car.

My mother's mechanic said he thought they might have used transmission fluid or something else that wasn't even the right color. My mother's mechanic had to replace the power steering pump first and because the wrong fluid was in there, even after draining it, the new power steering pump burned out with the first turn of the key. I'm really surprised they let these guys work on cars that they know nothing about. I advise anyone who has problems with them to contact the Automotive B.B.B. It's ironic the sticker on the door into the Sears Auto Center has that phone number on it for the Automotive B.B.B. I can't imagine how much money Sears has had to put out for all the mistakes made.

Within a day our head gasket blew and cracked. We called them back and they told us to bring it back in which we didn't because I feel from my experience these mechanics cannot be trusted. Now we have to buy a new motor, a complete rebuild. I feel swindled and in my opinion this mechanic shop seems underhanded from how he reacted to my phone call, denying he discussed the radiator and not being able to find any notes on the repair work inquiry on the rest of the motor, which were his words, he also denied carrying the cap out to talk. I personally will never have my vehicle serviced at a Sears again, especially not the one in Carlsbad mall. Could be sabotage, could be coincidence but from the experience of how it drove (perfectly fine) and the outcome (Cracked head), I wouldn't trust this company's mechanics as far as I could throw them.

On 02/21/14 I purchased a 1 year alignment service for $114.99. On 03/15/14 I returned to Sears for a new tire. I asked to check the alignment and put air in my other tires. Assuming they did so, I left their shop. I also assumed that the subsequent times I returned to Sears between 02/21/14 and 11/3014 that they were doing my alignment. The response from the Auto Center manager was that my verbiage was incorrect and it was my fault for saying "check" instead of "service". They have not serviced my alignment at all since 02/21/14 even though I having a receipt from them saying my alignment needs service! I feel like they have stolen my $114.99 from me because according to them I used the wrong verbiage. They are the car professionals, not me!

Buyer beware!!! For the safety of yourself, your loved ones, everyone on the road and for the safety of your hard earned money, NEVER EVER have your car “serviced” at Sears. I'm not even looking for compensation for their gross negligence. I am simply looking for my $114.99 back for the unlimited alignment that I thought they were performing all along but they were only checking not actually servicing.

This is unacceptable for a Company I have bought items, small and large from over 20 years. It was not enough that they sold me a defective tire, and yes wanted to charge me for it? I would not recommend them to my friends or family anymore, they were very uncooperative in dismissing their charges of $28 for selling me a defective tire.

NOTE: I am a mechanic and would never had taken my truck here to begin with if I had not had recent surgery. Craftsmanship, pride in your work and the desire to deliver a topnotch service is a completely lost art in today's society. I should not have to pay 70+ dollars for you to treat my truck as poorly as you did. Don't leave Sears with your vehicle trashed from these people! Hold these types of people accountable.

I called a few more times the week of November 3rd and received the same outcome. I called on November 10th and asked them to find out where exactly my tires were and why I haven't received them yet. The rep (**) from Sears in Santa Rosa call Sears.com and was told the tires do not exist. When questioned further, he couldn't explain how I was able to order and pay for a product online that didn't exist (The tires I ordered do exist and for some reason, Sears no longer carries them. Faulken ZIEX ZE950).

When I called Sears.com (The representatives name was **) to rectify the issue and ask for comparable tires for the price I already paid, I was told the only thing they could do was give me a $20 gift card and some coupons and refund my account. I didn't want that and I told them from the beginning is that I wanted 4 comparable tires at no additional cost that the original price agreed upon. Finally, I asked Sears.com for a refund and was told I had to get it from the Sears store in Santa Rosa where my tires were originally going to be installed. When I called the Sears in Santa Rosa (Store# 0006718), they told me they did not have the capabilities to refund my money and I would have to call Sears.com.

I sent an e-mail to the Sears Corporation customer service before filing this complaint and was contacted today by Ellanor **. She informed me that I was never charged for these tires so there was nothing Sears could do. She once again informed me that these tires do not exist and since I wasn't charged I had no valid complaint, even though every single document I have shows a payment to Sears in the amount of $506.20. I have an invoice listing the tires and the order. I have a document showing that PayPal sent the full payment to Sears Holding Corporation.

So now I'm upset and I get it to start and take it right up to Sears Auto Repair and tell them what they did wrong. I then explain that I can't get my radio to stop cycling on and off! Karrie tells me my cable connector is too old and needs to be replaced and that they will repair it. But I just have to pay for the part. I then ask her, "who puts a battery on and doesn't make sure it's tighten?" I know for a fact they broke my cable connector and just didn't do anything about it! I then explained to Karrie that My Navigation/Radio just stopped working, and she said, "oh it's because the cable was so loose and that once it's fixed it will go through the cycle on period and work properly. After it is fixed I ask her before I leave, "Did they get my radio to stay on?" and she says, "she didn't know but that it should be fine." Karrie is very nice and very honest!

I leave and My radio is still going on and off and won't stay on! I really have no clue as to why this is happening. This is a Pioneer Navigation that was not cheap. They cost from $1,200-$1,500 dollars so now I'm really upset. I take it back to Sears Auto Repair and Karrie is totally apologetic and says, "Mr. ** we will fix your Radio! My Manager is out of town so we will have to wait for him to get back." So now I'm out of a radio! I then start calling to talk to a manager and keep getting the "Oh he's not here, oh he's out of town thing", weeks of this go on.

I finally go back up to sears and Karrie tells me that Loss Prevention will have to take a report because she's not a manager and can't take the report. I watch her call the LP guy who tells her he's too busy. Yeah he said, "he was TOO busy." She calls him a second time and they go back and forth arguing! I sat there for over a hour waiting to give him my report! I finally gave up and told Karrie I wanted to get this fixed asap because over time people forget what was said and what was done! I then give up and start to leave and as I'm walking out the door the LP guy yells and says "Mr. **, I'm Sorry, here fill this out." By this time I'm Totally Mad! I just wrote what happened but I was so mad I'm not even sure of what I wrote down.

I then start calling Sears Corporate Offices. I finally get a call from their insurance company a month later! Sedgwick I try to explain what happened to the adjuster Milka ** and she tells me to get my radio looked at. I take it to the nearest radio installer and he says my radio has been shorted some kind of way. He gives me an estimate and I fax it to Mrs. ** . A week goes by, I call Mrs. ** and she doesn't call me back! I keep calling her and she won't call me back. I then ask for her supervisor and he assures me that she will call me back! You see the trend here? Bad Business! The next day I get a call from Mrs. ** and she tells me she needs more of a diagnostic look at my radio so I say to her, "ok, I'll take it to the place that installed it." Took it there and the installer there said the same thing, he's not sure what they did wrong but the radio can't be repaired!!! He gives me an estimate and a reason and I fax it over to Mrs. ** again.

2 weeks go by without a call from Mrs. ** . I start calling her again. She doesn't return my calls. I call to talk to Karrie at Sears who helped me and guess what? She's no longer working there! At this point I'm totally sure my radio will not get fixed! 1 or 2 more weeks go by and Mrs ** calls me and tells me that she's sending a guy out to me to look at my vehicle. The guy comes out, looks at my vehicle and takes all sorts of pictures inside and out. At this point I know in my heart that they are looking for a way not to pay this claim. Why? Because that's what insurance companies do! I feel I'm totally screwed because the only person that knows they broke my radio is no longer with the company!

Another 3 weeks go by and I start calling Mrs. ** who again doesn't return my calls. I'm saying to myself, "this is so rude" and I can hear in her voice that I'm bothering her! But I want my radio fixed! Mrs ** finally answers her phone, she sounded annoyed and said she COULDN'T find my file! What? Can't find it? She then tells me that there is no sign that my radio was shorted out and that they are not paying my claim.

At this point I'm totally upset! After all this time, May to October without a radio, all the calls, all the gas going to get it looked at over and over, she tells me it's an Internal Problem! Totally not true, they did something wrong to break my radio and they know it! At this point I just want my radio fixed, it cost me too much money and we use my Expedition on Long drives with my grandkids! We had no radio for our trips this summer! I'm now stuck with NO RADIO! Everything in my home I've purchased from Sears! I buy Tires and Used to really like their auto department. I have no idea what's going on there but something is wrong! Sears, is this how your treat your Loyal Customers? Very very sad. It is now November and I still have no Radio/Navigation! I'm Thinking of Seeking Legal advice because they know they did something wrong and won't own up to it!!! I'm Disappointed in Sears. To top it off I worked for sears in my home town when I got out of high school. I'm ashamed of Sears!

I wrote a previous complaint to customer service and they informed me it was sent to the auto department. That was on 10/31/14 and I haven’t heard anything from the auto department. Sears auto is full of unprofessional people that are trained to do the bare minimum and make "coincidences" happen to cars. I will NEVER use sears auto again and do everything in my power to keep other people away and will never make another purchase from any sears store.

A week later I was experiencing similar issues and decided to take it back to my dealership, I didn't trust Sears to handle anything. They then let me know that my water pump was busted and there was indeed engine damage. I paid my $200 deductible to have my warranty cover the water pump but the engine damage was Sears' liability to have to cover. I called Sears and again spoke with ** who informed me that due to the extent of the repairs he had to file a claim with the insurance company Sedgwick to cover the repair costs and that they would also reimburse me my deductible.

For weeks I dealt with an incompetent insurance company that did nothing to rectify the situation. They ultimately denied the claim DESPITE the fact that **/Sears took responsibility in the beginning KNOWING they had something to do with it. I even have a document typed by ** stating that they had left the radiator cap off and he reimbursed my fees. So I couldn't understand how the insurance company could deny a claim if the client admitted responsibility. I spoke with ** in reference to the decision and they tried to pass the blame by saying my dealership did not run proper tests and now it is their fault.

Unfortunately for Sears I have documentation from ** stating they left off the radiator cap, I also have witnesses of my dealership that can attest to the fact that the causation expert that was sent to evaluate the damage did not follow up with anyone at the dealership, he did not ask questions, no true investigation was done by him or the claims adjuster. I also was told by a CURRENT employee/mechanic who works for Sears Auto Center that they are "taught how to rig cars so that they will have more issues and the customers Have to bring them back for more repairs." This is very vital Especially in terms of having them subpoenaed to court if I take the lawsuit route which is PRECISELY where we are headed.

I now have a blown head gasket and may need an entirely new motor thanks to their negligence, and they are trying to turn the cheek and not do anything to correct their mistakes. I have not owned my car for even a YEAR and it was ruined by a careless mistake. I recommend that they take care of all/any necessary repairs to my vehicle and reimburse me for my warranty deductible as well as a rental car. I have been left without proper transportation for nearly a month and this is completely unjust.

15 minutes later, the Sears Customer Person came and told me what Michelin would cover. Again I asked for a price. She said that she would have to figure that out. I waited another 35 minutes. Asked another Service Person if they could help me since I had been there almost an hour just to get a price. They said sorry they couldn't help me. I would have to wait for my original Service Person. I told them that she had disappeared. They didn't really care. Finally I said I was leaving - again - they didn't care. I should have known better than to go to Sears. They are going under for a reason.

Is Sears in financial trouble and maybe that is why my tires are on back order. Is the General tire company waiting for payment from Sears before sending the tires. I could also go online to Tire Rack and order my snow tires and have them delivered to my house the next day. Mmm, Maybe I should just do that.

At 4pm, we got a phone call from Sears Auto saying there was a problem. They didn't have some special tool that was needed to replace the timing belt, and they wouldn't be able to get it until Monday. Also they said that the car was taken apart, and it was close to closing, and we couldn't get our car 'till Monday. I was FURIOUS. But, stuff happens, so I foolishly told them to keep it over the weekend. Monday rolls around, at 2pm, with no phone call from Sears Auto, I called them, and they said the only guy in the shop that knows how to replace timing belts on Hondas was out sick... Information that would have been valuable earlier. We were assured time and time again the vehicle would be done by noon on Tuesday. Once 2pm rolled around, I called, they said it'd be another hour. 3pm, I called they said 2 or 3 more hours. I told them to call me Wednesday when it was done.

2pm Wednesday, I called. They told me it was done. I picked it up. Saturday (3 days later) got check engine light, took Honda into Sears because I assumed it was something they did. They reset some switch, and said it was nothing. Also, I had noted something leaking from the Odyssey, a technician told me it was nothing, just condensation from the AC Unit. Got the full under-car and under-hood inspection, with no problems noted, except it said, "belt". We were very angry at this point and didn't even look at the receipt.

Well, the Honda dealership noted that the Oil Filter wasn't changed, even though we were charged for it by Sears. Additionally, the 'special tool' that Sears needed, and didn't use, caused damage to a tension nut to loosen tension on the serpentine belt, that was cracked, and needs to be replaced. Sears damaged my vehicle to the tune of $350. Additionally, the leakage I noted is a broken seal on the transmission, it was leaking transmission fluid. Also, our rear break pads were at 3mm... Low tolerance is 5mm. This has been a nightmare, the worst customer service, and service in general. My question is this: Is this normally how Sears conducts business? I will be headed to the North Charleston location tomorrow morning at 8am in the hopes of discussing this with the manager. Oh, the best part... Honda said they would have charged $830 for the exact same service... nearly $300 less. At a dealership. Shame on you, Sears.

I have had it at 3 shops now, none of them can figure out what Sears did to cause this. I tried to work with **, Manager of the Mentor Ohio, Sears Auto Center, he lied to his boss ** and said I needed tires. I told them to put the tires on and if the problem is corrected I will buy them. After putting the tires on the car, ** called me and told me the new tires were on and I had to come drive the car. I asked if the issue was fixed, to which he responded, "It is exactly the same."

I went to test drive the car. Got in the car with **, the car started and died 8-10 times. The new tires did NOT correct the vibration, and ** did NOT address the new issue Sears caused of the car starting and stalling. ** then told me Sear WILL NOT do anything further and he will put my car outside in the parking lot and leave and NOTHING will be done to help me. I left it there while I tried to work with Sears Corporate. Corporate refused to help either and referred it back to the Manager, who caused the problem in the first place. I went back to get my car, it would NOT start at all now. I had to pay to have it towed to a real mechanic who found that Sears pulled on wires which resulted in the starting issue. But they along with 2 other professional mechanics cannot find what Sears did to cause the terrible vibration, everything in the car is shaking horribly.

I filed a complaint with the BBB. Today I received a response from the BBB. **, SEARS Youngstown District Service Manager, much like ** the Mentor store manager, has issues with telling the truth. He is also lying about the tires and he actually has the nerve to imply that I lied about taking my car to Mentor Nissan to see if they could find the source of the vibration, before Sears sent it to them a second time. THEN he lies and states that Nissan cannot find anything wrong with their work. The truth is that Nissan, Federico Tire, and Richmond Auto, all state that they feel the excessive vibration and hear the loud humming but cannot find what SEARS did to cause this issue.

I have never dealt with a more unprofessional group of people. I will also take the car to Ganley Nissan. They will attempt to figure out what SEARS did to cause this problem, then I will have to involve my attorney, as after having spent $2,000 with SEARS, been without a car for 3 months, paid for a tow, paid for wiring work to be corrected, lost work, and now have to take it to another dealer, I am really very angry and very disappointed. I will NEVER use Sears for another thing!! This District Manager is comfortable lying to the BBB, but never spoke to me, looked at my car, never drove my car, never spoke to any of the other 3 shops that evaluated the poor quality of work that Sears did. He does not care that his Mentor Ohio location damaged my car and refuses to fix it.

So after 2 1/2 hours I waited another 30 minutes, then went to check on my car still sitting in the parking lot. I ask the salesman if I could have my keys and I would take it someplace else? He stated my car was next in line and convinced me to wait. After about 20 minutes the salesman comes back with my keys and say "I apologize I won't have you waiting any longer because the mechanic says he is going to lunch." I politely accepted my keys and left.

THIS THE WORST CUSTOMER SERVICE I HAVE EVER EXPERIENCED. I took all that time off work for nothing. They charge me to fix my tire four days prior and it was not fixed and when I went back to have them look at it again, they did not even look at my car. And to think I was going to let them change my oil also. Never again will I deal with Sears Auto Center in Little Rock, AR.

Seeing as ** was the one who balanced the tires in the first place and did such a horrible job I thought this wrong. So now I have damaged tires that cost me $800 and a refusal to make it right. STAY AWAY FROM SEARS, CORPORATE HAS LEFT IT TO MANAGERS TO MAKE THINGS RIGHT AND THE MANAGERS ARE MORE CONCERNED ABOUT MAKING THEIR BOTTOM LINE LOOK GOOD TO CORPORATE. I've warned my family, my friends, and now you. I plan to never shop at Sears again, for anything, and neither should you!!!

I went to the Mall at Columbia in Columbia, MD for the umpteenth time in my life to get car serviced. The guy at the first work station just inside the auto center does not greet me. He just looks at me. My tires are under warranty and I have a road hazard plan. I told the guy that I needed someone to take a look at my tires. Before I can say anything else, the guy - Hispanic or Mid Eastern looking wearing glasses, about 5'7", slight build - tells me I need an appointment.

He does not greet me. He does not ask if I have an appointment, he does not say, he is sorry, but I need an appointment. He just blankly and with no other offer for assistance, tells me I need an appointment. I can count the times on one nose, I have been told by any Sears auto in any state I have had my cars service in that I needed an appointment. I may have been "informed" or "advised" that there would be a wait because there were several cars in front of me, but that is to be expected. Rather than get in a huff and risk ending up in a YouTube video, I simply left.