Sears Tire & Auto Centers Reviews

To make a long story short, the gal wanted me to come back, so the mechanic could show me the problem he "found". I left the movie, and I practically ran back to Sears. There I met the mechanic, and he then showed me the very thin line of fluid that had been behind the boot. That really wasn't what I got mad at. It was when he proceeded to show me the hole he popped in the boot which was about 3cm. I exclaimed in rage and asked, "Why did you pop the hole. I understand a leak, but you have made the problem worse." The main problem I have with this situation was that if he would have shown me the "leak" he found, which is what the job is, they have to inspect before doing anything and letting the customer know before they start poking and probing.

I left Sears with no alignment and no new rack and pin ($700.00). Instead, I am sitting here, at home, boiling at the fact this mechanic (Sean) had taken it upon himself to pop a hole in the boot, which holds my power steering fluid, causing a greater problem. This all happened today, 5/9/12. I had to gather my thoughts. Did he overstep his boundaries? As the customer, should I have been told first what he found, before he continued on with his work? What I have determined is that as a customer, I was screwed. I left there (Sears) with a hole in a boot, which wasn't there before, and I was told to keep track of my power steering fluid and listen for noises. Sears thinks they were so right, because they priced the work so cheap (to them). However, $686.00 isn't a low cost.

I'm calling the manager tomorrow, since he wasn't there today; and I'm filing a complaint with corporate and sharing my experience with others, because maybe someone will read it and gain some more insight into the nightmares of car repairs and that even with Sears, mistakes are made. I don't think as consumers, we should have to always be on our toes. You would think that your worst nightmare can't happen, and that's ending up with Edward Scissorhands, the mechanic! I feel walked on, and now, I'm just worried about my power steering, my car, and the money I have to come up with. I'm never going back again. Because the story gets worse. No, it doesn't stop there. They also want to charge me for power steering fluid. They said they could tap it out, or I could pay $55.00 more on top of the $686.00 to get fluid flushed. Are you kidding me? Do you think I'm going to let them do anything else to my car ever again? No, that's right. They screwed up!

Flash ahead to May 5th 2012. The brakes are squeaking again, but this time louder. We decided to stop into Sears again but when we called the Stratford location, a very rude man answered advising it would take hours to get to the car. I turned around and called the Woodfield Mall location and was told they could get us in right away. When we arrived, we advised them of what the other location had told us back in March and about what we were experiencing now. They inspected the car and advised of multiple issues; the main one was we needed brand new pads and rotors! They asked us a second time what the other location advised us of back in March and I told them again. I even showed them the paperwork and they were shocked. I don't know if the rotors would have needed to have been replaced if we had the issue resolved back in March. But I am very angry that it was quite obvious we needed the pads replaced back then. I am currently waiting for a call back from the Stratford Square location.

The mechanic was there with me. I do not know his name, it was a black person, very friendly and helpful. He indeed showed me both side rubber boots broken and the grease spread all over the rim. Why had not they discussed this before? At this time, I noticed that the arm was already replaced but in the process, the mechanic punctured, tore and bent the interior cover on the brake caliper. When I pointed to the damage, he said it was just the cover and didn't matter. I am afraid the water and debris from the road will reach the brake pads and cause problems. I was not compensated for the damages and I did not insist since I was there for several hours already and starting to feel tired. I asked the mechanic if the shaft was okay, since it was running without grease for a while. He said that some grease was present and the shaft is not damaged but must be replaced. He also said since they are working on the arm, it will cost me less labor time to replace the CV shafts now than later. I argued with the mechanic about replacing the rubber boot only since I was familiar with the issue from last year, when my daughter car had a similar problem and her mechanic replaced the rubber boot only for under $100.

I almost convinced him to do it but an associate took me back to the store front on a corner computer station where he explained it to me that the CV book cannot be replaced separately anymore because "they do not make them like that anymore". This was a lie (confirmed later by a second independent mechanic) with the clear intention to make unnecessary part replacements in order to make more money for the time they spent with my car. Also he charged me $180 labor on the top of the $72 labor for the arm replacement ignoring the mechanic labor discount promise. I found later that he inflated the control arm part price by about $100.The control arm of this car is sold for under $50 on every place I asked, but Sears has a special price of $145. The labor discount the mechanic mentioned was also a lie to make me accept the work.

I left the store after I paid almost $800 for 2 tire replacement (my tires), alignment, a control arm and 2 CV boots. This work if done anywhere else will cost under $400. Your Sears Auto Center must be proud of making a double illegal profit on the expense of loyal customers. As soon I left the garage (4 p.m.), I noticed one of the front tire was not balanced properly causing strong vibrations. I returned to the store to complain and correct the problem. 30 min. later they asked me to pay for the balance again. The mechanic did the rear tire balance instead of the front. They were laughing about that mistake. I paid and I left. I will dispute this charge with my CC.

When I arrived home 1 hour later, the driver front tire was flat. I removed the tire and checked for leaks with soapy water. I found 5 places and marked them with red marker. Next day I pumped air and I returned to the store for proper seal of the tire and balance again - that was not resolved. They explained that the tire is special and is hard to seal. I had these tires on this car before with no problems. The Sears incompetent mechanic did 3 attempts to balance/seal my tires with no success. This time, he applied a sealer on the exterior of the rim to make sure there will be no leaks. He ignored the red marks I made on the interior and he did not apply any sealer on the interior of the rim. The next day, my tire was flat again. This time, I went to another garage where the tire was sealed and aligned properly on the first try.

This is not the honesty and competence Sears Auto Center promises to customers on the diplomas hung on the wall of the store and signed by all employees.

I purchased tires at Sears Westland, MI with warranty maintenance. Associate indicated must keep tires rotation. Upon returning, associate indicated I didn't have to drive 14.27 miles I could choose a closer location. The Fairlane Store in Dearborn, MI has lousy workers. I went for simple tire inspection and tire rotation on my other car and mark the tires. I received unsatisfactory performance.

I traveled to Sears Livonia, MI, was seen at 3:45 p.m. The manager indicated work order in computer showed "you were here in February, 2012 for rotation. They did not put mileage on the system. We can assume they did the work, paper work orders not available and come back in May sometime and get rotation." What! It's not acceptable.

With the incompetent staffing, I will be in need of new tires before winter. I should not have to buy new tires in one year's time when I am doing what I should. Oh, did I mention the associate on site knew nothing about the brand of tires on my car (outside looking at them)? I indicated before loyal Sears Roebuck customers but with this insufficient service, does your organization really care?

I took my car in for new tires and thought it would be a quick resolution. They are close by my work and the place was empty so I thought it would go quick (empty should have been a sign). A brake inspection revealed warped rotors and the alignment was off. I was hesitant to allow them to do the work. I did a price check and should have immediately pulled out. Their rotors were $35 above cost, not to mention, labor costs through the roof. Since the tires were already off and I needed my vehicle, I let them do it. Now I'm sitting 3x's the original expected cost (mostly in labor) from when I took it in. I want a safe vehicle so I told myself, fine, suck it up.

Later in the day, I received a call from a stuttering employee. Expecting him to say, “Come get your car,” I was met with, "I have some bad news." He proceeded to inform me they broke my brake calipers while attempting to bleed the brakes. Then he continued on blaming the previous person that did my brakes. The part was unavailable in town and now I would be without vehicle for 2 days. I live far out of town and this was not good news. Furthermore, he told me how much this was going to cost and I deservedly became irritated and asked if I had to pay for this. He seemed to feel honestly bad and said he'd be speaking with his manager to compensate me.

Next day, I called back to get an ETA and some news. He could not provide an ETA, only an estimate which is not acceptable when you have to make arrangements for alternate transport. He then explained his manager would not budge and I would have to pay for repairs. Pay for what they broke?! I asked to speak to the manager immediately.

I began telling the manager Cliff my story hoping to get some empathy or understanding for my inconvenience. Not once did I hear a sorry, only blame. When I posed the question what do they plan to do to compensate me, he responded, “We'll fix your vehicle.” I asked if I was being charged for something they broke and he said of course and informed me that they broke nothing. Again, he started blaming the previous brake job. Although, his previous employee told me they broke it. He told a different story that they broke a tool, not the caliper. I asked for the unbroken part and his story changed now stating that part of it was damaged during the work but not "broke". So now he's not only ignored the customers concern without apology but he's lied to me.

Worn down, I said, “I would pay cost for the part.” His response, "I can't do that. We have to make a profit." Is profit more important than a happy customer? More back and forth conversation only returned blame and contempt. I finally got him to sell me the part for cost which was still higher than normal. He then proceeded to admonish me for having the nerve to call and complain when he's trying to make my car safe. How rude is that? I apologized for being upset but also explained I had every right to be. I could tell this grumpy guy lacked any customer service skills and the customer matters not. I just want my car back so I gave up.

This manager was unwillingly taking some responsibility. Sears Auto of Sioux Falls is overpriced, dishonest and unwilling to work with the customer to please them even when they messed up. Before considering this or any other Sears Auto, read all these reviews. They all sound the same. I should have read them!

Now, it has cost me a tow, a tie-rod, another alignment and I will have to buy 2 more tires, not to mention the fact that my wife could have been killed, all because I don't believe that an inspection was ever done. And if you were to see the wear on the tires, I would even question if the alignment was done properly, if at all. I have never been more dissatisfied with any service from any company in all of my days. We have a total of 4 vehicles in our family and I always recommended Sears for all work performed on all of them. That will soon change, though, if this isn't rectified. I have already paid for the tie-rod, the tow and the alignment. Do you think that you could replace the tires? I did purchase the road hazard, but I don't think I should have to purchase more tires because your mechanics failed to do the requested work. This is also my second email to you, with the first having no response at all. I guess if I get no response from this one as well, then I will have your answer.

Earlier this year, I had a nail in my tire. AAA came and put the spare on my tire, and I went straight to Sears to have my tire fixed. The spare was placed back in the trunk. This past weekend, I had another nail. Going to get my spare, I realized that Sears never put the jack and stuff back in the trunk from the last time. And then this time, they broke the screw that is used to hold the spare tire in place. Regarding any of the above-mentioned times, your staff has not said anything. This time, I noticed right away, as I was going to clean out my trunk. The screw was laid on the tire, and it's broken.

Seriously, how hard it is to say that they messed up and the screw broke, they accidentally scratched a rim while putting the tire on, etc.? If I didn't buy the Road Hazard stuff for my tires, I wouldn't even bring my car back up there. That's poor customer service!

First of all, I had to wait for 45 minutes there till someone attended to me. I have never waited this long for a vehicle service in the US. After that, the service was done, but what were done, I am not aware. I had asked to check the tire pressure in both the vehicles. It was done with the Corolla but I never saw that being done with the Murano, as I was watching throughout when the service was being performed. But I was told that the tire pressure has been taken care of. It appeared that all the employees there were in a hurry to close the store and go home instead of looking at my vehicles. Very sad to say that I was not at all satisfied and have never seen this type of service being performed in the US anywhere.

How could it be curb damage? No one parks on the wrong side of a street with the driver side next to a curb. I was unsatisfied and was told a district manager was going to be contacted. He was never contacted and everyone at Sears dismissed my claim as their problem and never again tried to contact me again. Never take your car to Sears Auto Center in Livonia if you have a problem with their work because they don't stand behind their work. When they make a mistake they deny they did anything wrong. They dismiss you after leaving the repair shop, never following up on your repairs.

She called and said that the car gave 4 errors: oil pressure switch, 2 misfires cylinder 5 and another, I forgot. She called at1:30 p.m. and said they were going to do a tune up and the total jumped to $725 and the car would be ready later in the afternoon, Joe, the other service writer called me back at 3 p.m. saying that they had performed a compression test and said that Cylinder 5 had no compression and they would have to tear the engine down to the head and that would be 12 hrs of labor at $85 per hour to get to the head to see if the valve was bad or that the head maybe cracked.

I asked them about a few problems that the 3.6 v6 had rocker arms coming loose or bad injector. We argued that they had put us in a bind and they offered a rental for 2 days, Sunday and Monday. (they wont know the problem about the car till Tuesday). So they only gave me a rental for basically Sunday afternoon and Monday. Forget about Tuesday, when they might have the problem diagnosed.

This saga is never ending. I am really embarrassed since I've worked at the store since 2004, and they are treating employees like this. How horrible the customers are treated. Still in limbo!

This isn't the first time we bought tires from Sears and they always stood by their tires..but not now. The tires are garbage. What is it going to take for Sears to stand by the tires they sell? Maybe someone to lose a life? I have never seen such bad quality tires in my life. Why is Sears allowed to get away with selling junk tires and charge a lot for them? What happened to Sears? They are horrible. What happened to their customer service?

When I returned home, I called the Middletown auto store to inquire on tires/prices. I was put on hold for 8 minutes, no one came back on the line. I called again and was told a price. Unreal. Middletown has the worst customer service in the auto department. Newburgh/Poughkeepsie are the best when it comes to customer service.

The following evening at 9:00 PM, (I am a very busy person.) we walked the garage and could see the large yellow lifts where the car was obviously scraped by the driver/workers. There was yellow paint all over the scrape. The night manager said, "No one in my garage did this." He also lied and said he was the store manager. He was only the night manager there at that time.

I called the main office several times, trying to get a corporate manager and left several messages at the Sears Corporate Windward Office. No one returned my call. I finally got a hold of someone who told me who the Sears automotive manager was, and I went to see him and filed a complaint. They called me several weeks later.

Now, they told me my complaint was declined by their insurance. The lady was rude and kept putting words in my mouth, saying "You said you couldn't see where it was done in our garage." I did see where it was done, when I returned at 9PM to the night manager. We saw very clearly where it was done on the large movable yellow lifts that go up and down just as I reported. These people can go out of business, and who cares. They used to have a good reputation. They suck.

Even with the notice of stop payment attached to my invoice, apparently someone finally found my "lost" check, processed it, and since it had been on stop payment, they turned it over to a collections company. I have purchased Die-Hard batteries all my adult life for every vehicle I have ever owned, but this puts a pause to any further purchases at Sear Auto for me!

When I got out, I noticed that my radio/internal light and alarm was not working. I went back the next day to the Autocenter. Mr. Greg ** told me that the car had electrical problems. I asked him how he knows, since he told me himself that the Sears Autocenter doesn't do electrical work. I asked why they were working on electrical parts on my car. I told him that when my car arrived, everything was working fine. They could not find the problem. I came home and checked the fuses. Everything is working just fine. Sears mechanics do not not know how to use the tester to check the fuses.

Once again, I brought it back. When I was there the second time, I saw the guy with a grinder to my truck. For about 2 hours, I called my regular mechanic and asked why he would be using a grinder. He had no idea. They said it was fixed and I went to go to pick up another load, got to the pick-up and there was gear oil pouring from the wheel. At this point, I had it towed to my guy and he looked at it and told they destroyed the rear end.

I was out of work for 4 weeks. Their insurance paid me but I lost so much money. Right now, I am struggling to pay bills; before they did this I was fine with money. Don’t ever bring your vehicle to Sears. They really screwed me. I can’t wait until they go out of business.

On February 1, 2012, I noticed oil in my parking stall at school. I didn't know where the oil came from since others may park in the stall after I leave.

February 2, 2012, I could smell a burning smell, but didn't realize that it was possibly coming from my car. I looked around and didn't see any smoke. When I returned home, I parked on the driveway, since I would be going out later. I left and later parked in the garage, that's when I saw the oil all on the driveway and going down towards the road. I reversed my car out of my garage and saw the oil on the garage floor. I took the car back to Sears to check the oil since they were the last to touch the car.

The Sears mechanics Lance, Merle, and Micah all looked under the hood and could see the oil all over in the engine. When the car was raised, it was found that the original Toyota filter was still on the car, but it had been damaged and there was a hole in it and there was no oil in the engine. Merle also found an old radiator leak directly across from the Toyota oil filter.

Apparently when the car went in for an oil change on January 10, 2012 the original Toyota oil filter wasn't changed although it was included in the service for an oil change. In addition, even though I was asked about topping the radiator reserve fluid, Sears didn't bother to tell me about the leak in the radiator which had leaked to the underside of the car. You couldn't miss the leak, the residue was pink in color.

Since it was the evening of February 2, no managers were on duty. The oil filter was removed and the oil replaced. The person on duty, which was in charge during the evening didn't follow protocol, print the form or had me sign. After the oil change was completed, I was told I could leave, but I told him, I wanted what happened documented. He let out a heavy sigh and reluctantly printed it. He said he would write down what happened and wanted me to sign a blank service form. I didn't want to sign it, but I had no choice. I don't know what was written if anything was written at all. I have no copy for my records.

February 3, 2012, I was called by Kin at about 10AM. He said, there was a problem and what would I like to do about this. My feeling about this is, if Sears was forthcoming with information and wanted to resolve this amicably, they would have from their side suggested what needed to be done. I felt Sears tried to take advantage of my being female and possibly not knowing what needed to be done for my car. I requested that my car engine be completely checked out by Toyota, my engine cleaned and any hoses that couldn't be cleaned to be replaced with genuine Toyota parts. Manager Kin didn't call Toyota right away to schedule the appointment, nor did he call to make the arrangements for Enterprise Rental since there were no loaners available. He was more interested in the jobs which came in on February 3, 2012. I called Toyota to schedule the appointment. Because Kin did not follow through and was more interested in the current jobs coming in to Sears that morning, I chose to have no work completed by Sears. Kin showed me that the problem Sears created wasn't a priority for him as a manager, which translated into my problem with my car was not his priority. It would have taken Kin less than 10 minutes to schedule the appointments, but he didn't bother to call until I decided to wait in the waiting room or called myself.

The solution requested was to clean my garage, driveway and parking stall, but was denied. I was told that Sears feels that an individual learns by correcting their own mistakes. So, the technician who botched the oil change would be sent to my house and work to clean the area. When asked if the technician knew about what was going on, Kin replied that Sears will not tell the individual for fear of retaliation against Sears or their customers. Yet this is the person they want to send to my house and work to clean up all the oil. If Sears worries about retaliation, why so little thought about sending this individual to my work and house? Apparently, retaliation against me isn't an issue for Sears. So, I will ask for a company to come and power wash the areas. I surely don't want the bad technician's friends coming to my home or place of work.

Poor handing of a big problem. My car was driven 14,000 miles before I knew what had happened. Kin said he could lose his job over what happened, that the technician could lose his job as well. I replied, do I care? I could have lost my life because of the problem Sears caused. What a poor comment. The other technicians have told me, this isn't the first time this other technician has done an oil change like this.

The pressure unevenly dispersed in the 4 tires, and something about the sticker on the tire making noise. I had to ask for a manager, and talk on my son's cell with him to get any satisfaction. He took it back in, and did something. We're not sure what, and its been okay for about an hour now. Do I think it will end here? Absolutely not. We will never purchase tires, or have any work done at Sears again. Disgusting is all I can say. They have zero customer support.

I was not told that there was a charge for checking it. I was told the battery was fine. My left brake light was out. My son-in-law is getting me a socket to fix it. Sears checked it out, why, I dont know. They must have blown a fuse messing with it, because now, I have no brake lights. Of course, they offered to fix the brake lights, saying I need a new "brake light switch?"

The manager could not have been more rude! I told her I would never shop at Sears again for anything. They didn't seem to care. They held my key hostage, until I paid $19.95. Check out how much money I spent at Sears Paramus/Hackensack over the decades.

The car just does not sound right. It sounds worse than when she brought it in. Plus once we brought in the car, you expect that the vehicle would be given back in the same shape once they did the repairs. Wrong! We received the car back with a portion of the dashboard broken. We asked about it and they said that we brought it in that way! On top of that, when my mom asked for the manager, she was told he was unavailable and to call or email. While she did do that, no one has responded to her complaints.

I went in there to talk to them and they simply came back with the line "we are not authorized to discuss this situation with you. The manager has stated that this issue was resolved and he is currently busy." Talk about avoiding a customer. I spoke with my mom to confirm that everything was resolved and she said that no one has responded to her, that she has called several times and they are simply avoiding the problem. This has gone on for months. Unbelievable! Never go to Sears Auto, a terrible company.

After the work was completed, my total bill came out to $307.00 and change. I was like what! I was told by the advisor that she had forgotten to add the labor charge of $70.00 and they also have a $20.00 maintenance fee. Not only that they had a 50% mark up on the brake drum they replaced. After returning home, I hopped online and searched different auto parts stores for a rear brake drum replacement and they range anywhere from $60 to $65 tops for my vehicle. Sears charged me $130.00 for my replacement.

My brake pedal felt spongy after the work was completed. I have automotive experience and most shops and service centers will have a 30% markup on replacement parts. I got ripped by Sears Auto and this will be the last time I ever do business with them!

Nothing wrong with my wheel bearings but the lug nuts were so loose that they could be removed with two fingers. I had a 25 mile trip home on the interstate and it is only God's grace that it didn't come off at a high speed. This same exact thing happened to another woman in my office with the same Sears auto center. This is shady business practice and they seem to be preying on women customers. It will be a cold day in a famous after life before Sears gets any of my money again and I will be sure that every one knows of their business practices.

So, I brought my car to Sears for the "Inspection" and was told that they would not honor my warranty due to the uneven wear on my tires and even if they were not worn that way, that they did not carry that brand of tire anymore so they would not be able to replace them anyway! The salesmen if that's what you would like to call him, did everything he could to keep me from getting my warranty. Every question that was asked was shot down with some phoney excuse!

He also told us that the tires were under-inflated and when we asked how much they should have in them he replied 30lbs and we replied that's funny because they have 32lbs in them now! He even tried to say he couldn't find my information in the computer with out a correct phone number but looking on the computer the whole time was all the information he needed. He was trying to keep us from seeing the information on the screen but my daughter made him show us. With that, we saw that he kept typing in the totally wrong phone number on purpose.

Not sure what his problem was but we (me, my husband and our daughter) have done a lot of business with Sears and will never use them again! No wonder they are going out of business! That kind of service should not be tolerated and the way I was treated made me feel like I didn't know what I was talking about. Little did he know the daughter I had with me works on cars at a high end auto body shop and we know what we are talking about. He was trying to take advantage of us maybe because we were women!

They brought me into the bay where my vehicle was lifted and showed me where the oil leak was coming from. The leak was coming from the exact location of the filter, nowhere near the head gasket. I asked the common: "Did you check for the previous filter gasket to make sure it wasn't stuck on?", "Did you cross-thread the filter?", "Did you tighten the gasket too much?". All were replied with a no and that it had nothing to do with the filter or any of the work they performed.. Those all came from Rob **.

I had two certified mechanics looked over my vehicle. Both verified it had nothing to do with the head gasket, nowhere near the head gasket. The problem was too much torque on the filter which blew the oil cooler, therefore, causing a major oil leak and repair. Now, because of the lack of oil lost in that three weeks of driving, I may have caused some serious damage to my engine.

At this time it is not yet confirmed as the oil cooler has not been replaced. What do your mechanics feel when they made a correct assessment to my problem which they tried covering up? If they do not know anything about head gaskets and apparently now a basic oil change.

When I went up to pay, I was told that the car passed inspection! I am not complaining that I saved $200 that day. I am very concerned that the inspection was done at all! According to the receipt, the car was done about 25 min after we brought it in. Despite the fact that I left my cell phone number and never left the waiting room area, we were left waiting over 1 hr after the car was done! I realize that a broken strut does not affect the inspection but you would think that a very visibly broken strut would be brought to my attention! When I returned home, I noticed on the receipt a web site for a customer service survey. I stated what I wrote here, & filled out my personal info because, it said if I did, I would receive a personal response w/in 48 hours. I don't know what time zone Sears is in but here in NY 48 hrs was over 22 days ago! I am still waiting! I purchased tires elsewhere on the way home. Was an inspection actually done? Just how safe is my car? Never will I use Sears Auto Center again!

I specifically asked them to make sure they put the spare back in its holding container beneath the trunk. They didn't put the spare back! But what they did is take all the contents of my glove compartment (presumably looking for a manual) and left all them on the front seat of the car! Also, the exterior of the car was inexplicably very dusty after the repair.

I took the car back to them later (as I have no more time that day) to have the spare remounted. They never apologized for not putting it back in the first place but they did say it would be done in 15 minutes. I came back 20 minutes later and the car was still on the lot. I had to speak to several people to get this addressed. It turns out they had lost my keys and it took them awhile to find them. Also, they neglected to write up a ticket on it and they said this was the reason for the delay. Finally, the job was completed about 40 minutes later with no apologies until I spoke with the manager who was apologetic but offered no compensation (I was thinking perhaps a complementary oil change).

Extremely irritated at this point, I express my displeasure with the blatant lack of customer service and was assured that my car would be taken back for service immediately. 45mins later, I'm told that I now owe for a new tire, an alignment plus service fees! I definitely wasn't paying for a new tire that apparently the technicians stated couldn't be repaired This should've been stated on the earlier visit. I leave the auto center paying only for the alignment only to now have the car shaking when I exceed 30mph because the tires weren't balanced!

The drive pulls to the right too! Neither of which did this happen before the alignment! I'm so done with the Landover, Md Sears location! I dread taking it back in as they've stated they have to look at it to see what hasn't been done correctly. Called Sears Corporate only to speak to an associate who seemed to rather make excuses for the auto center than to document the complaint and forward it to the appropriate manager. This location will get no more of my hard earned money! Beware!

I returned home and set the battery in the garage. The next morning I went to install it into the car, but found that the battery cables didn't reach. The terminals were reversed on the battery, and for a good reason. To make the long story short, not only was the battery smaller than the one that I had before, but it was for a BMW. I cannot fault any of the sales people, since the information came from the computer. The employees at the location were efficient. My complaint was that it was 2 days before I could get my mother's car again, to return it for the correct one. Luckily, I was not required to be anywhere during that time.

At this time I would like to point out that I have dealt with Sears Automotive many times in the past. They company provides high quality parts and items for the car, and the sales people are more than helpful. I have had similar experiences with the work that I have had performed much like others have, and to be fair to Sears, it isn't Sears itself that's the problem, it's the mechanics and/or the people who hire them. Don't hire unskilled labor, then train them on our cars. Hire qualified mechanics. It will pay off in the long run. I wonder where the Sears executives take their cars when they need repairs.

When my Dad asked why they didn't rotate the tires, the guy just shrugged his shoulders. That was when I heard another classic come-out-of-my-old-man’s-mouth when he looked at me and said loud enough for the guy to hear, "Ever wonder why there are more horses ** than there are horses?" I laughed so hard that I thought I was gonna die. Thanks dad.

There are also two small dents on the trunk of my car right above a brace in a place preventing its repair without using bondo or body glaze. I'm gonna take it back for more work just to see what they are going to fix up on my car next. Does anybody want to bet with me that my car will have engine failure in like 5000 miles or less? Everybody I've ever known have had bad luck with Sears.

Just a tip, if you take your car to Sears, make sure that all the bolts have been put back. Sears likes to forget to put some bolts back when they work on people's cars.

They did offer me a $19.95 oil change which I accepted. Later, after I submitted a complaint letter, they offered a $10 credit which I refused. I do not intend on ever patronizing them again. Additionally, my appointment was for 12pm and was promised it would take 30-40 minutes. In reality, it took one hour and 22 minutes. The store was not busy. There was one other customer.

After finally getting to the counter, I told "Sunny" that I had an order I'd placed online. He had to go check in the back to see if they had the tire in stock (Although I'd already received an email assuring that they did), then went out to my car with me to get my VIN and mileage. He looked at my tires, and then informed me that the tires I'd ordered were the wrong size. I told him that I had ordered on the website, and that I'd put all my vehicles information into the website, and I was a little confused as to why it would be the wrong size, since my car still has stock tires on. He simply repeated that they were the wrong size. He went back to his computer and told me that I could get a set of all-seasons (I need snow tires) or that I could get a different set of snow tires, which were double the cost of the ones I'd ordered. I told him, no thank you, and asked him to refund my transaction.

During all this, he was neither apologetic, nor made any effort to explain why there may have been a mistake with the website. He was on the phone during half my interaction with him, and said neither sorry, thank you, or even goodbye when he handed me my receipt. I felt like I'd just gone ahead and wasted a half hour of my day on nothing but frustration. At least the other frustrated customers in-line were polite. I will not be using Sears Auto Center again, nor will I recommend them to anyone I know. I am very disappointed in the service I received today.

The manager Ross calls me about 2:20p.m. to advise me on the assessment of the front end suspension and also advised me that after having the shocks go up and down numerous times they are now broken and will no longer rise. He said they worked fine until he turned the shocks off and put the car on the lift. I said that's a big problem. He then assured me that Sears would take care of the problem because it's only fair seeing as though they worked when I brought him the car.

However, his story changed when I returned to the store. Ross (the store manager) stated to me and a friend of mine that Sears were taking no responsibility in the non-working status of my shocks that I just left 6 hours prior. I told him you just told me you found the parts and they would be in on Saturday and also Sears would take care of it. He then told us he called the corporate office and they okayed his new decision.

My friend kindly asked for the number of the person or persons he had communicated with from corporate. He gave us the number and we called. The person's name was June and she stated she knew nothing about the situation, she said besides they don't have the power to tell store employees what to do in such cases and it was apparent that the manager had lied.

The manager then changed his story once more. He now states that he spoke with his superior and his superior told him he was making the right decision. We asked for his superior's name and number. He stated his boss did not work today and he didn't want to disturb him on his day off. I said to Ross, "You disturbed him on his day off,why can't we?" He said his boss will be in the store at 8:00a.m. tomorrow and gave us the number to call. I will call tomorrow but, all I'm seeking is for my car to be returned to me exactly how I dropped it off.

This happened the end of May this year and I feel like I am just being given the run around because this is a national chain and I am just a mom trying to make ends meet. I am sure I am not the only one this has happened to this company so why isn't anyone doing anything about it? The cost of the repair to the car was close to $3000.00 which may not be much to some, but to me and my family it is more than a pay check. I am tired of getting the run around and I am tired of being taken advantage of. This company even wrongly accused me of fraud because I reported the claim. I was treated so poorly by this company (who prides themselves on customer service) and continue to be treated poorly when all I did was take my car in for a oil change like I had been doing faithfully for over a year with this company.

When talking to consumer protection today, I was told that even though the company has not responded for over a month and done nothing to investigate my only choice is to wait. I will wait but I want others to know what they are getting into. I don't want to go to small claims court against a nationwide company and I don't want to spend any more time/emotion/ or energy then I have already over this all I want is for them to take responsibility for their mistakes and make them right. Is that too much to ask nowadays? I am angry and I plan to keep making noise until someone listens to me.

This past weekend I took this same car to Sears for another replacement tire and was again told my car was out of alignment even though it was properly aligned a few months ago. I contend that Sears sets the specs on their courtesy alignment diagnostic machine so high that it reads that an alignment is necessary when in actuality it is not. I am sending this email as a cautionary warning to future Sears’ customers who are told their cars need to be aligned. Sears alignment analyzer determines alignments are necessary when in actuality they may not be.

They told me I was good to drive another 5000 miles. What if I had? The manager had the balls to say, "Sorry. People make mistakes." Well, I don't call this a mistake. This is negligence. It's a crime. I am contacting the media. The community needs to know where NOT to take their cars for repairs.

My car was towed to Sears as battery was still under warranty. After Sears diagnosed the battery, I was told the battery was being drained by my alternator, which needed to be replaced and that I had to replace the alternator in order to qualify for a replacement battery. I consented to replacing the alternator. I told the representative I wanted to keep all parts removed from my car, I was told I had to pay $30.00 to keep my original alternator.

Sears mechanic also found that I needed to replace the existing cable for the alternator, another $30.00, which I will return today for replacement. I thought a consumer could request original parts removed from one's vehicle.

What options do I have? Is this protocol normal?

Thank you.

On 09/13, I noticed that the front left tire was almost flat and didn't appear to be a new tire but the left rear tire appeared to be new. I went back to Sears to find out why. I was told by the manager that the technician remembered my car. He was unable to locate any defect in the left front tire on 09/06 but found a screw in the rear left tire that wasn't repairable. So, that tire was replaced and the front left tire was left alone. I wasn't told about this on 09/06 nor was it documented on the receipt.

On 09/13, the technician was able to locate a small pin hole in the front left tire that was also not repairable. Here's my issue with this. I don't understand why I wasn't told the truth on 09/06. For an entire week, I drove on a tire that still had a defect, which I was unaware of, while I am currently 9 months pregnant. I took my car to Sears believing that I was getting the service I paid for and that the problem I was having with the front left tire was resolved. Instead, I was not told the truth. Now, I have paid for two new tires when I didn't even have a problem with the rear left tire. I feel that I was scammed and taken advantage of.

I can assure you that I will no longer use the services of Sears Auto Center or shop at Sears. I will also make sure to tell my story to whomever will listen about the deceptive experience I had with Sears Auto Center.

The shop manager, Jeff, says they are not authorized to fix the problem because it is too expensive and then, he wanted to argue that the light was on when the car came in.

I returned to Sears on September 6. I showed the service person the problem, and he had a mechanic come out. I explained that what had probably happened was the lifting of the truck on the rack had caused the bolt to come off. I asked if they can, please reinstall it. The mechanic said he would not touch it because it was the aftermarket part. I said, “Well, you guys caused it to come off, and it needs to be replaced.” The mechanic said he would not touch it without a manager’s approval. The service attendant then called, Mike, the service manager on his mobile phone, and I had a conversation with the manager. He said it was fine to put the bolt back on. I handed the phone back to the service attendant; he listened and he manager told him to have the mechanic reinstall the bolt.

The service attendant drove my truck back to the mechanic. In a little bit, the attendant came to me; he said the mechanic refused to reinstall the bolt even though the manager approved it! He told me to come back at 8 AM in the morning, and have the manager approve it in person. At this point, I was quite perturbed on the whole experience! I left the auto center, and called the aftermarket installer, and made an appointment the next morning to get the bolt reinstalled. At that point, I had it with Sears’s service!

The next morning, September 7, 2011, I returned to Truck and Trailer USA, the original installer. They reinstalled the U-Bolt. They also discovered that the Sears mechanic had also knocked a second U-Bolt off the spring on the other side of the vehicle and, they had to reinstall it also! Then, due to the bolts being off and the springs being loose for several days, they had to completely reinstall everything! They said it was quite common for this to happen if the mechanic did not loosen the U-Bolts prior to putting the truck on the rack. I then remembered that when the new tires I purchased at Sears were installed, the mechanic told me that he would have to loosen the bolts at that time to prevent the bolts from coming off. So much for them “not touching” the aftermarket parts!

Truck and Trailer USA Manager, Randy, was amazed that Sears let my truck out of the service bay with the bolts hanging down and loose like they were. He also said they would have had to have known the bolts came off, because the snapping off of the bolts would have sounded like a gunshot and the whole garage would have heard it! The loose spring could have slipped and punctured the gas tank, and the tire could have flipped the truck if they came off at the wrong angle! There were all kinds of damage that these loose springs could have wreaked on my truck. The Truck and Trailer USA reinstallation took about an hour and one half, but because I was a good customer, they only charged me for one hour's work.

The mechanics found that an important part was missing and also found the oil was recently changed at Sears. They suggested to me to ask Sears for the repair expense. The repair expense was around $150, but the guys at the Sears Auto Center refused to do so (after asking their manager who was on vacation according to them), and just told me that there is nothing they can do. I claimed again, focusing that they should check something important after changing oil. Their only reply was that they can provide a free oil change. The problem is that I have to wait for 5 days to order the part so my move is restricted due to lack of transportation. They did not try to provide alternative transportation. Such inconvenience was all because of their fault, but they even didn't say "sorry".

I called and complained to the manager Mike and he said to bring it in first thing in the morning. At 9:00, I went there but he did not come. I had them start to put 2 new tires in the car and the alignment. They promised that I would be the first to get the work done. They said they would put the tires on but they would have to wait for the person that does the alignment to come in. Still waiting, I called and they said they were just bringing it in now.

I will never go back to Sears again. I canceled my credit card also. This was the most unprofessional experience I have ever had with cars. They gave me a discount of $30.00 for inconvenience. Are they kidding me? I took the day off yesterday to get this done. Very, very unprofessional place. No wonder Sears is doing so poorly. It looks like they are just trying to make money by selling other items that I did not ask for. The rotation was to be free.

We spent a total of $1,600 at that store and Chuck was very rude--not to mention the fact that they marked up our truck and won't admit it. It's not real bad. It is just the point that they are trying to deny it. Please respond.

On Monday, I discussed the problem with the manager. He said that this happens once and a while and they would take care of it. I told him that I would be bringing in the car after 4:00 that day. When I arrived, I explained the problem to the service adviser and told them that I had talked to the manager. They had no clue as to what I was talking about. I asked them to call the manager at home, which they did. Then, they said that they would split the cost of new rotors and labor. Why would any one pay to fix a problem that someone else caused? We have never had any brake problems with this car and I will be bringing it to another shop for repairs. I don't trust Sears and would never recommend them for auto repairs again.

I was driving my daughter to college in Iowa. She was to be there by 2:30PM on Friday to check-in. As I was going on the expressway, my tire blew. I just bought these tires at Sears in Chicago Ridge last year. I waited to get a tow truck for over 3 hours. When one came, they towed me to the nearest place to get a new tire. They did not give me what was left of the tire and I was not going to dodge cars on the expressway to pick up the pieces of the old tire. I had to stay over night in Iowa which I was not expecting to do.

When I came home late on Saturday night, I was very upset. My wife went to the auto department on Sunday to get a reimbursement for the tow and the tire with the receipts. They refused to reimburse me because they said that Sears is nationwide and that I should have gone to Sears Auto Store in Iowa. We were stuck at some place near Wolcott, Iowa. I don't think you have a store there. I do expect a full refund. I didn't even ask to be refunded for the night's stay.

I took my car to have the tires rotated and balanced in June 2011 at the Alderwood Mall Sears in Lynnwood, WA and the technician noticed that my tires were wearing "funny" (on the inside edge of the tires) and said that I would need to buy new tires (the tread in the middle of the tires is still okay).

I know that my vehicle has a defect that causes the tires to wear "funny" if I don't stay on top of it. So I have been bringing my vehicle in to have the tires rotated and balanced over the last several years and always have it done every six months. I also have an alignment done every six months as well, usually during the same month as the rotation. The last two times I was in for the rotate/balance, I was told that my tires didn't need it so I trusted the technician and didn't have my tires rotated at that time.

Now my tires on the front are worn "funny" but the rear tires are okay. My concern is the previous two times I was in to have the tires rotated or balanced. I wonder if they really checked my tires thoroughly for wear. I always tell them when I come in that my tires need to be rotated or balanced regularly because of this unusual issue. They always give me the impression that it is not necessary to do the rotation or balance unless there is a problem. In any case, from now on, when I take my vehicle to have the tires rotated and balanced, I will tell them to do it regardless of whether the technician thinks it is necessary or not.”

I got a response from Sears that they would notify the Auto Center Manager where I took my car, but he did not get back to me until I sent another message to the Sears Customer Relations. He then sent me an email stating that he would do anything to make this right—refund the cost of the alignment and tire rotation or balance. When I told him I had a lifetime alignment and tire rotation or balance, I never heard from him again. This is despite the fact that I was emailing him on two other occasions, telling him my initial complaint was just to inform them of a problem with how their service technicians are servicing vehicles, not for compensation. It is apparent that managers are poorly trained in good customer service. I intend to never take my vehicle to Sears again.

Two weeks later, I called ahead this time. A guy told me that they could have me in and out in 45 minutes. I arrived 15 minutes later and was told it would be 40 minutes before they could get me in. I agreed to wait.

I should note that although they were "busy", they had time to put my car on the alignment machine (without my asking them to) and determine that I needed an alignment. They also tried to upsell me on an engine cleaning. I declined both.

After an hour and 20 minutes, the car had still not been touched. I asked when it would be ready and was told that there was still "a ticket" ahead of it and it would be at least an hour before they could even bring it in to the garage.

At this point my young son had had enough of the waiting room, which, incidentally, had no toys and magazines geared entirely toward men. Do they realize that 50% of the population is female and we also drive cars? I took my keys, my car, and my business elsewhere.

How does Sears even stay in business? Do they really think they can expect people to devote an entire day to getting their oil changed? After reading the other posts, I'm feeling very grateful that I didn't let them touch my car! It is one thing to have a location or two with bad customer service, but when it extends to the top corporate levels, it's clear that there's a systemic problem.

I then drove to my trusted mechanic, who told me the brake pads had probably another 10,000 miles on them and the rotors did not need resurfacing. He replaced the broken stud for half of what Sears quoted.

The last occasion at this location, the advisor told me my rear toe settings were set "all the way out." I asked, "Why are you telling me this, is it aligned properly?" He said, "Yes". When I drove onto the highway the steering wheel was still off center and the vehicle pulled to the right. My suspicion was piqued at this point, so I drove it to another location (Burlington) to see if they could discover why it is so hard to align a Subaru properly, given Sears has the newest Hunter "Win" alignment racks.

This location called me into the shop to view the alignment monitor and the technician indicated that the vehicle was grossly out of alignment. He further stated that the rear lateral link cam bolts were considerably over tightened, well beyond the manufacturer's torque spec, thereby crushing the bushings. I called Sears customer service to complain and after a long run around, I finally got the regional clown, I mean supervisor on the phone. I explained the issue and I offered to buy the replacement bushings so long as his technician installed them and aligned the vehicle at Sears' expense. I also asked for rental reimbursement which was denied. In any event, I dropped the car off one day, and they told me they couldn't get the rear lateral links off and the bolts were frozen. They said they needed to order the whole link including the bushing.

The technician advised me that he would need to heat and cut the link off the vehicle. I said, "Do what you need to do, so long as you fix the car." They did the work, aligned the vehicle and after a few months, the alignment was off again. I wrote it off to road conditions, normal wear and tear, and such. In any event, after multiple attempts to realign the car, they said, "My technicians are refusing to touch your car anymore as we cannot get your alignment right. I suggest you take the car to a Subaru Dealer." He put this in the comments section and gave me my money back.

So, I took it to the Subaru dealer to find out that the cam bolt threading on the sub-frame was damaged and elongated. The Subaru technician said that any adjustment made to the rear wheels would not hold. Therefore, this is why they could not align the vehicle properly. Therefore, they attempted to cover up the damage. Sears customer service passed the issue off to their claims contractor/insurer Sedgwick. Sedgwick offered to pay half of the damages. Once you accept their offer in writing, you own that offer. I also wanted reimbursement for premature tire wear and decreased fuel mileage. I have an attorney reviewing the issue before I accept that offer.

Now it's 2011, that makes the tires 7 years old, but I only had them for 3 years and they are separating the tread from the side wall. I asked for a replacement and was told no, that it was legal to sell old tires.

I want my money back. They said no. Now I have to buy new tires again.

However; as I get closer to the vehicle I can see my trunk widely gapped and as I get even closer, I discover that my pull down actuator mechanism had been broken. The only way that kind of damage could have happened is that the technician working on the vehicle didn't realize that my trunk had a hydraulic system that allows you to close the trunk lightly until you here the attachment click, then the trunk will seal to a complete close. I then went in side to tell the customer service rep that I had a problem with my trunk and at that time one of the store managers, George Bonzagni, stepped in and took over the ordeal.

He gave me my keys so that I could open my trunk completely with the car remote. I clicked the car remote to open my trunk all the way and to my dismay, the portion of my trunk lock, from the bottom had been ripped from the wall of the trunk and completely destroyed. I then took some pictures of the damage with my cell phone camera and George took some pictures with a camera as well. I had to then close my trunk with a bungee cord because rain was forecasted and the dark clouds were visible and in the vicinity. When we got back inside the shop I ask George how does he think this happened and he said he talked to the technician and the technician claimed, by the words of George, that; "The trunk was already loose." I proceeded to tell him "that's a lie." My trunk functioned proper and closed tight and snug prior to bringing it to them. George said that "it appeared to him the trunk locking mechanism was loose when we arrived at Sears."

I'm thinking at this point, you're kidding me right! I must be getting punked!! Where are the cameras!! My wife jumped in and stated "How can you make a determination on this situation when, first of all; you didn't even see the car when it came in and now that your technician has broken it, you're backing them and your professional opinion as a supervisor is that we the customers damaged our own trunk." According to George at that time, he had only been on the job for eight days. He claimed to us that; "all he was doing was making an observation." He was acting very unprofessional by making such a claim when he saw nothing but the damage after the fact. At this point I already see a problem and I can tell that they are collaborating their stories and it now appears that the Sears Auto center is not going to take responsibility for the destruction of my trunk lock. Afterward, I went back in to ask the supervisor (George B.) what needs to happen at this point and he said that he needed to talk to the LP (Loss Prevention) department who handle claims and property damage and that we needed to fill out a form describing what happened.

Next we were directed to the office to fill out a form that George said the LP office needed. When I finished the form I ask him for a copy of the form and he said, "Not a problem," however; when he returned he said that it was against policy to give me a copy of a report that I just wrote about! Once again, I'm not feeling any cooperation as a customer but as a perpetrator of a crime or something. Eventually, after several days talking with the LP department they send our claim to the Sedgwick claims management services, Inc. Day one, I'm appointed to Janet and she tells me what could happen if they honor the claim or deny the claim and that all made sense, but even in that conversation there was a pro-Sears tone, to me. A whole month had elapsed and I called numerous times to get a status check on the incident. Within one whole month I received no feedback, even though I left my name, claim number, and telephone number to be contacted numerous times.

On 28 July I receive a letter denying my claim and stating that they could find no liability on the part of Sears, Roebuck and Co. This whole procedure was a goat rope and an absolute waste of time on my part. Everybody involved seemed as if they were ducking and dodging simple request and when it was all done and said; the answers were still vague. Sears had been a substantial organization that many of my family members frequented on a regular basis, nonetheless; after the way they handled this incident and the lack of integrity exhibited, I have concluded that I will never purchase another Item from any stores associated with Sears! I understand everyone can make mistakes, but this incident left me feeling violated and taken advantage of. I just came to get my tires fixed and I left the Sears auto center with an almost $700.00 debt. Never again!! If I can't trust you why deal with you!

I want to see what the attorney general has to say about this one.

I have a 2007 Mercedes E350 (VIN# WDBUF56X67B067670) that needed an alignment. I took it to the Sears Auto Center located at 22560 Town Cir., Moreno Valley, CA 92553 on July 27, 2011 at 11:48 am. My odometer reading was 54,671 miles. I was dealing with Erik ** (a customer service adviser) and he stated that his alignment machine was great; that he can do an alignment for my car for $79.99. I gave him the okay to do the alignment, and when the car was finished he called me to pick it up. I paid the amount using my American Express card.

When I drove the car, I noticed that the car was not aligned. I drove back to Sears, and I told Erik that the problem was still there. He explained that I needed a bolt and that it would be a special order from dealer. I asked him why he didn’t explain that from the beginning. I told him that I was not satisfied and that I want either my money back or have the problem fixed. Erik said that he wouldn't be able to refund the money back or fix the problem due to lack of parts. I asked Erik if I could speak to the manager. The manager, named Darrel (he wouldn't give me his last name), was very rude and didn't care about me as a customer.

On the same day, I left the Sears and went to Walter's Mercedes Benz located at 3213 Adams/ Auto Center Drive, Riverside, CA 92504 at 2:30pm. The dealer did the alignment for my car, and the results were excellent (Invoice# 555953). My odometer reading was 54,695 miles. I was charged about $194.00 for work, and I am completely satisfied.

I took the receipt from the Mercedes dealer back to Sears Auto Center, and I showed it to Darrel, the manager. I explained to Darrel that it wasn't fair to pay twice for the same job. I also explained to him that, if my car needed parts, he should have called me and notify me before doing an incomplete job, and charging me for it. His response was horrible! He said, "Take me to court if you want."

It was obvious that he doesn't care about his customers.

This light was not on nor has it ever came on.I take van back to sears and as i was parking a person who work for sears was in the paking lot looking at another car and i ask him when a tuneup is done is this light to be on.He said no and he took a meter of some kind and turned check engine light off.Jeremy was employ name.I cam back home and my wife heads about 40 miles away to pickup her father and calls me to say this check engine light is back on and it smells like something is burning.They pull over and couldnt find anything on fire.Two days later van starts missing real bad.I take it to Arts and they plug into a computor to tell that the plugs sears put in was not the right ones.Also two of the spark plugs were broke.One was pulled out of the boot and the other was clued back in.

Also paid to have throttle body and injectors cleaned and that had not been done.My oil filter was dripping oil leaving a mess under my van.My winshield wipers were put on wrong bending the arms and breaking the plastic cover below window.Cost me $263.65 at Sears and after i took it to Arts Tune and Lube i spent $1426.02 becase of what Sears had done.I have copys and all the parts Sears put on and pictures.I have reported this to Sears and i have filled a claim with their insurance.No one will talk to me about any of this.

It could be distinctly heard when I applied the brakes and release and then apply again. I called Sears about this issue and was told me to get the car in. I took the car on 5/27/2011. I explained about the ghup ghup sound coming during the stop & go traffic. Waited for 2 hrs. They investigated and found nothing ( clearly told me they hear no noise ).

Then I took the technician for the ride and made him hear the noise. He acknowledge the ghup ghup sound and explained it is the friction noise. I clearly told him, I am too is a mechanical eng. And understand the friction noise and that my other car I have at home or the car which I rented do not make this noise. He argued that all the cars makes this sound. I told this is an unusual sound which you can hear and is irritating. After lot of discussion it was decided that the pads needs to be even out at least for 1000 miles and the sound will go.

After driving for more than 1500 mile the ghup ghup sound is still coming. I took the car back to the store on 7/09/2011. Waited for 2 hours and same drama started, the technician, manager can't hear any noise, everything is ok. I had to take the manager Scott . ( He did not give his business card but gave Francis Teter Auto Center Manager). Scott told me ghup ghup sound is normal and is heard in all the cars. I told him it is irritating noise which draws your attention and is not heard in other car. He will not listen and kept telling the same pitch.

He said to go to different Sears Auto center they would say same thing. I told him the other Sears auto is going to tell me the same pitch and want to take my car to Midas, as second opinion, - I have been working with them for last 10 years and full customer satisfaction I received and want Sears to bear the cost of $20., but he denied. There was another car next to mine which was driven by another Sears auto technician, when asked to perform the same action on the other that did not made any noise. When asked for the explanation, Scott told me it is your old car.

On 6/17/2011, we took my van to a local mechanic to see what was wrong with the front end. Upon inspecting the vehicle, the mechanic asked if I had new brakes or tires put on, anything that would involve the removal of the front tires. Of course, there was the rotation. He said the lug nuts were put on wrong and this was why it sounded like my tire was going to fall off. Now, I personally do not know how lugs can be on wrong, but I know he said that I was very lucky they didn't break. I have two children that ride with me almost daily and this was very upsetting to me.

I called Sears on 6/22 and I asked for the manager. Chris stated the manager, Dale, wasn't there, but he listened to what had happened and apologized, but stated Dale would call me the next day. I haven't heard from him, or anyone there though as of now, 6/27, 12:35 pm. I'd just like to mention, and admit, that I probably should have quit using Sears a long time ago. I actually did for a few years but I foolishly went back for convenience. I have been in there numerous times and had tires put on or rotated and return home only to discover they are not aired properly. Once, my hub was not put on properly and it fell off but I just really never expected such a dangerous error to occur and I think that others should be warned.

I left and went to my vehicle and drove home, again I called to speak to the manager and was advised to call in the morning. The car alarm system does not work. The lights blink but the vehicle does not lock when the remote is pressed to lock. I now have to lock my vehicle manually.

I took the parkway and seen a burst of smoke coming from the back of my car. My check engine light came on along with my leaking oil light. I pulled over to the nearest exit and street. My friend who knows a lot about cars, opened my hood and then checked my oil. There was some oil still left, a decent amount left in the car. I drove it a little bit further and my engine started to rattle and smoke came from my engine. I had to get my car towed to my mechanic, who told me that my oil plug was missing on my car. They told me that they probably hand placed the plug in their without tightening the plug/screw.

My mechanics told me that there was no oil left, and that when they tried to put oil in it, it just leaked everywhere on the floor. (Picture to prove it.) Then my mechanic called Sears Auto where a guy named Mike answered the phone. He denied me even getting the oil change, although my receipt shows different. I then called Sears myself and asked what was the procedure to seal the oil plug after completing an oil change. He told me to hand place it, and to tighten it with a tool like wrench etc. He then goes on to explain something about Subaru's and how it can be different etc.

I then stated to him, "I have been getting oil changes for how long. I have never, had this problem." Long story short, my car has been diagnosed with an engine rod through my engine. I'm out of money for the 112 oil change and etc., 6,000 dollars for a used car I now have no vehicle to get to work, and my old vehicle is sitting at my mechanics because Sears Auto want even take responsibility for their mistakes. They look like. Someone needs to step in and do something to prevent people from having to deal with crooked big companies such as Sears.

He told me that I only needed 2 tires. I asked for 2 new tires to be put on the front,and the older tires to be rotated to the back with balancing and rotation of all 4 tires.I asked for an oil change and a tune-up,although they did not do tune-ups.I asked for a new battery to be placed in my car.I repeated myself and said I want a new battery.I asked them to put 3 new wipers on my car, 2 on the windshield and one for the back wiper. I asked them if they would check my A/C freon level.I said that my A/C gets really cold but that I just want to get the level checked.They do not do this.So I said it is ok because it gets really cold, to the point of freezing you out.I asked them if they could get oil out of my back floorboard and the manager Brian said he bet he could get it out.I informed him that I had rugs and newspaper and litter trying to soak it up.anyway I said just please do not lay the rugs and newspaper " that are on the oil "in my other floorboard" well it was not on other side of floorboard,It was on my back seat!And I waited for a call that my car was ready to pickup.

That day came and when I went in to get it this is the way I found my car. The two new tires was on the back ( my car is a front wheel drive) and so they had not rotated my tires at all.I had to wait for this to be done.And I asked about the battery because I saw the charge for a recharge of battery,I asked them why they had not put a new battery in my car.So I waited for them to put the new battery in the car.I asked them if they had replaced fuses and bulbs as needed they said yes.I asked if they had put 3 wiper blades on my car,they said yes.I arrived there at around 2:30pm and by the time I left that day it was going on 9:00pm.I saw a flyer on the counter speaking of an air treatment that would remove any mold or mildew in the air and I asked them to please do this to my car.This is listed as Odor elimination service multi pt insp. They did do this.$21.19+ $346.90=$368.09

I asked the person again about checking my oil and he said the same thing. I just wanted to confirm that I wasn't hearing things when he told me how they checked oil in cars. My daughter also heard him say this. My question is, where does Sears find these people or is this common practice for Sears so they can make money off of consumers who doesn't know any better.

I had no damages because I knew better than to let them drain my oil to check it, but others may not know that.

I arrived at 10:30, was done and out the door at 3:30. To get the warranty on the tires, the alignment was needed, which was fine with me. Keep in mind that on the Service Ticket, it states that they will provide a before and after alignment report. I went across the street to do some shopping. They said that they would call me if they have any questions or concerns.

They called later and stated that I would need an alignment (at around pm). I told them that that would be fine so go ahead. At around 2 pm, I walked back to the Auto Center and my car was up in the air, with no one working on it. In fact, there were no technicians in sight. I waited, and then asked what was going on with my car. The sales person checked, and they were doing the alignment. About 30 minutes later, I saw a technician working on my car. He went back and forth from the car to the tool box (about 8 times). After around 30 minutes, someone came to help, with his flashlight looking around, tugging and pulling with a large wrench or some tool. Anyway, at around 3, they were done. I went up and stated that it took a very long time.

They were sorry as they got really busy. I paid my bill and when I asked for the alignment report, their printer was not working so they could not provide it. Keep in mind that without the alignment, the warranty on tires is no good. Alignment warranty is good for 6 months or 6000 miles. I did not get notified of that until I was paying my bill. So on a 65,000 mile tire, I get a 6-month warranty on alignment.

Why don't they tell you that up front? My guess is so that they can make sales. So, I went out to my car and there's grease on the driver's seat in about 4 places. The two wheels have been cleaned, and other two wheels have greasy dust all over (on the hub caps).I had them clean the seats to remove the grease and that worked out okay. Sadly, I will never use Sears again. I don't think I will ever shop there for anything.

I dropped the car off at 9:00 AM. The job was promised by 1:00 PM. I checked in on the car at 2:00 PM after not receiving an update or phone call on the job progress. The job was not completed, but was then promised the car by 3:30 PM. I returned to the shop at 5:00 PM after not receiving an update or phone call on the progress yet again. At 5:00 PM the struts were on the car, it was sitting outside the shop but still not being aligned after the strut replacement which is necessary and was part of the quote of $373.00. The worker at the cash register had to remove the cost of the alignment because there was no way to finish it by close of business which was 8:00 PM.

This Sears auto service is a complete failure. I will never shop at this Sears store and would be afraid to ever have any repairs done at this location. The technicians, managers, and counter personnel lack experience and do not display an education that even resembles that of a high school diploma. This store is headed for disaster!

I had my car towed on a flatbed. My car was jumped so I could back it out, and I checked the gas, wipers front and back, AC lights; everything worked and the AC, as always, was very cold as it had always been. After backing it out, the car was placed on the flatbed. I asked the driver of the tow truck if he would look at my tread and tell me how many tires I actually needed. He and I went around the car and he told me that I only needed two tires.

I had four tires and hub caps, even the small ones that said Taurus on them, there were four in total. He took it to Sears Auto Center, and we corresponded via telephone. I told them to be sure and rotate tires and to put the two new tires in front because my car is front wheel drive. I asked them to replace the battery; take the one in there as an amount off the new one, and to put three wiper blades on my car and to do the oil change. I asked the young man named Terry, who I was talking with, if they would check my freon level in my AC to make sure that it was full, top it off as I put it, and they told me that they do not do ACs. I said, oh well, that is okay, it gets really cold so I take it that it has enough freon. He said right, if not enough freon then the air will not be very cold. And we hung up this time.

When I arrived to get my car, Sears had not put a new battery in my car, as I had asked. Instead, they had charged the one I already owned. I told them that I wanted a new battery; do not charge the older one. I was charged $14.99 for the charge and then charged for new battery as I expected that. I asked them if they had rotated my tires as I did not see it on the invoice. They said no.

Now at this point, I was really getting a bit upset. I was charged for the first and second round of tire work. The front, driver's side, tire (new one) went flat (slow leak) by September 28th 2010. I had to have it towed again, and they did a patch job on the stem. I have to wonder if the stem was the problem or not for as of this date, May 14th 2011, it is leaking air again. And to put this in the same area as the tire information, I had only three center hub caps on pickup. The center hub that says Taurus on it was missing on the back left tire. The tow trucker and I and the receipt says nothing about a missing hub. There was none missing. I have this as proof. I know it had all four cause at the time, while up on flatbed, the tow driver and I went around the car looking at the tires and all four caps was on. If one was missing it would have been marked on the tow paper and on the intake paper at Sears. Neither was marked.

Next, my rear wiper was not working. I asked them on the phone to put three blades on my car. They did replace the rear wiper blade with a new one plus two in front, but all of a sudden, the rear wiper was no longer working. So I ask why put one on if it does not work. It was working fine when I turned it on the day of the first tow on April 19th 2010, the same day they received my car. Now when I went to get my car, the wiper would not turn on. I had a test done on it at Smeltz Repair Service for autos and when he grounded the rear wiper, it would work but not by my button inside as it had worked on April 19th 2010 with the inside button. I informed Sears and asked them what they have done to my wiper. Maybe when they pulled that wiper arm out, a wire came loose, the wire that connected to the button up front.

So as I waited for the other work to be done right, I saw a paper on the counter speaking of a mold mildew and air quality treatment that I could purchase. I had a fiancé that did an oil change a few years back and the left over oil in bottle was capped and put bottom first under the driver's seat from back side of seat. The cap was not put on correct and the oil leaked into my driver's side back floor and due to this (that I had tried to get out and finally had to put litter newspaper and rugs on top of the oiled saturated rug), I figured that this air quality treatment would be a good thing to have done, so they did the treatment.

I was asked to turn my system on either just AC or vent or fan, as I was driving home, and so I turned on the AC and at first it was cold but within seconds, the cold turned to warm. Sears at this time was closing (9:00pm), so I had to call them the next day. They said that they did not fool with the AC and they did not do it. I told them that someone had punctured my hose or something and my freon was now in the air outside. At one point, I called Brian, the manager of the Auto Service Center, and he offered me a $50.00 charged Sears card if I would consider it a closed case. Now I ask you why would he offer me this if there was no one there responsible for these things.

I have always had a great AC in this car. I used a patch for pain and I am required to have AC at home and in the car, due to the patch will release too much pain medicine into my system if I am hot and this can cause my breathing to cease and or put me to sleep. My car could use a good paint job and a few dents at back door due to a hit and run, but it did not matter to me because I had a great AC and the seats are very comfortable and it is a great car on gas but the AC being as good as it was, prior to Sears, that was the most important for me.

I have many people who know that my car's AC worked well and was very cold. If I need to have these people to stand up for me and my AC, they will. Total of my car service is $346.90 + $21.19. I want to be treated fairly and Sears has ripped me off. I hope someone will help me.

This could be a matter of life or death. I am 100% disabled and to fix something (much less something someone else had caused) really is a hardship. To save enough money to fix anything takes time to save up. I am not nor is my car the reason for these things to happen; when these things worked prior to and so many things, then that need to be fixed upon receiving my car from Sears. Well, it just doesn't seem possible to have these things happen naturally, yet all happening in the time period they had my car. The AC test showed no R-12 freon in system. They will need to convert the system to R-134A then putting dye in system to check for leaks. This is a very expensive cost Sears has cost me. I have not had work done yet and the cost of repairing the rear wiper to work with button again, the hub cap replacement and the tire replacement.

A man asked for a case of oil. They had 8 bottles. The auto part of this store is at least 2000 square foot not including the work bay. What do they store in there? Another customer was turned away. I could not hear what he asked for and there were only two mechanics on duty on a Saturday morning when many people are off. This is lousy management but it cannot be totally at the local level. Corporate must know the stock of each store they are running. Another American company into the ground. If you shop at Sears and you get screwed, then it's your own fault. They do not even have an e-mail address for complaints. I called customer service and was transferred to some off the wall company not even associated with Sears. I tried again and a recording stated they would get back to me in an hour. After three hours, I still have yet to receive a call and no mention of a customer complaint department on the directory call options, so screw Sears. I am done. I think I will send back their card but being on a fixed income, I cannot afford to throw away a life raft even if it is lousy.

A couple of weeks ago, I brought my car to the Sears in Fort Myers for a tire rotation and balance. When it was done, the mechanic discussed with me a litany of thing that were wrong with my vehicle. I told him the truth that I had just had it at Honda the day before for an oil change, and they completed a full inspection where they found one issue. I had them repair the problem, and there were no other issues including any that he had on his list.

I left the next day for a road trip to Orlando and the minute I got to the speed limit of 70 MPH, the car started to vibrate severely; something it was not doing when I brought it in there. I lowered my speed and it was better. When I returned home a week later, the car again was vibrating significantly. The next day, I took it to Honda. I did not tell them that the tires had been rotated and balanced by Sears so that I could get an unbiased assessment. $200 later, Honda fixed the problem. The tires were so out of balance that they had to take them all off and basically start over. Additionally, they told me that I was lucky that none of the tires blew, and that this was an accident waiting to happen.

Thankfully, there was no damage to my car or any of its components. I haven't contacted Sears; from what I can tell from other posts, it will do me no good. However, I will never darken their door again, and will tell everyone I know of what happened.

The repair shop is Firestone on Yucaipa Blvd. Initially, the service person (Luis) indicated that the problem was that the bearings were worn out and they needed to be replaced. After they began pulling the brakes/bearings apart for replacement, the Firestone mechanic found out that the thread where some screws go in was damaged. I asked how this happened and the Firestone mechanic explained that this problem (damaged thread) was the result of improper installation before. I contacted Sears and presented the problem. After phone calls to corporate, he agreed to visit Firestone to inspect my van since the vehicle was non-drivable.

The Sears manager called to indicate that they could fix it in their shop, but I had to tow it to them. I called Firestone to review after Sears' visit to their shop and they indicated that indeed Sears is willing to fix "part of the problem" and just to put some bolts to tie the nuts/bolts where the thread was damaged, which for me is not a safe fix because my van is quite a large and very heavy vehicle. In a few words, the thread problem will persist if Sears fixes it as they plan and I worry about the safety for me and my family. I feel that it is Sears' responsibility to pay for the damage they caused to my vehicle (thread damage from improper installation of bearing). So I feel that I should be compensated by Sears for their wrong doing (technically). The compensation I would like from Sears is not pay for the complete repairs of my vehicle but it would cover for what it relates to the bearings installed by Sears' staff.

They called her back to replace the stud, and hub with aftermarket parts. My wife confirmed with VW is this was ok. VW stated that this would void her warranty. Sears said that was ridiculous, they do not use OEM parts. That is against their policy. Since VW would not accept the aftermarket parts Sears then proceeded to force the new aftermarket lug over the damaged bolt and hub assembly. Told my wife it is not their problem and said for us to do what we have to do. We took the vehicle back to VW and they said that the wheel is still damaged and they cannot replace just the lug nut. So VW gave us the piece in a bag. The total bill for replacing the parts, $700.00 and an attitude from Sears!

I take my truck frequently, so they can do rotation on 8-21-10. They told me that they were going to call me to see what they were going to do with the tires. They have not called me. If they saw that the tires were not working, why did they not change them? This is wrong because I could have had an accident or my tires can pop. I also have evidence that I took the truck to get checked because of the tires, but it can also be the rim or the tire.

First, I was put on hold for fifteen minutes with no response, so I called back. The staff member said that he was off property. I called back around 4:00PM and I was told that the manager has gone home for the day and would not be in until 11:00AM the following day Wednesday, 1/26/2011. I called on Wednesday to talk to the manager and was told that he was not available, but within a half hour I received a call from a claims adjuster from Sedgwick CMS. He explained the claims process. After explaining the claim process to me, I explained to him that I was a real estate sales agent and was in need of a vehicle, and could arrangements be made for a car rental. My wish was granted and I was set up with a rental car through Enterprise rentals.

When I picked up the car, Enterprise informed me that Sedgwick would pick up the daily rental charge but I would have to pay for insurance despite having full cover insurance for my SUV. So I have had to pay $18 per day for the last twelve days. I must turn the car in today because I can no longer afford the rental. I had not heard anything from the claims adjuster by Friday afternoon 1/28/2011, so I called the Auto Center to talk to the manager. I was told that he was not available, but the SUV had been taken to an automotive repair shop to be appraised. Right after I finished talking to the auto center, I received a call from the adjuster and was informed that I was only to communicate with him.

The cost of repair was estimated to be $6,500.00 and that he just had to have it approved, get a check cut and have the auto center manager and myself sign the check. I gave the auto body repair shop permission to repair the vehicle. I was told by the claims adjuster that he would be back in touch with me by Wednesday, 2/2/2011. When I did not receive any communication by Wednesday afternoon, I called and received a voice message that due to the weather several offices were closed. I called on Thursday and received a voice message that if a message was left Wednesday, do not leave a second message on Thursday as claims are being addressed and he would be calling everyone with updates.

I did not receive any communication on Friday, 2/4/2011, so I called on Monday, 2/7/2011. I was informed by the claims adjuster for Sedgwick CMS, Carlton **, that he is waiting for approval from his superiors and would be in touch within the next couple of business days. Tomorrow will make two weeks since the day of the accident and there has been no approval to even cut a check. Bottom line, this has been an emotional roller coaster ride for me. Never in my wildest dreams would I have expected to take my vehicle to have it checked out for starter trouble and end up with a wrecked vehicle, be out of $250 for insurance for a rental car and now be without a vehicle because I can no longer afford to pay for car rental insurance. I also cannot do my job as a real estate agent because I do not have a vehicle.

I was so mad I could not speak for the fear of the lines of profanities I would spew at them! I hopped in my car and said I could get one at Auto Zone where I went and had the right battery installed by polite, honest and courteous employees. I should have gone there in the first place!

After I got them replaced, I went to do some last minute shopping around town. I got home after an hour. I was getting ready to visit my sister's home when my younger sister told me to come outside and that my rear driver side tire was completely flat. I looked at the rest of the tires and the rear passenger side tire was running too low on air. I was very upset and could not figure out how this was happening. I looked everywhere to find any damage and could not find any punctures anywhere in all four tires. It was already too late to call Sears. I took pictures of all four tires at that moment. I could not go anywhere that evening or on Christmas day because the following morning, both my rear tires were completely flat to the rim. I was extremely upset and left without a car. I also took pictures that morning.

On December 26, 2010, I called Sears to demand an explanation as to what kind of work was done to my vehicle. The manager was not in, so I called again later that day. Marty, the manager of Sears Auto Center, told me that he couldn't do anything about the situation, and that it was on me to take my vehicle to the shop to look at my tires and decide if there was any damage to the tires caused by me. The manager also insinuated that I may have caused the damage by driving onto rough terrain. I was upset at the fact that on top of ruining my plans on Christmas, that I had to pay for a way to get my car to the shop to get it seen. I had to call my insurance company to pay for a tow and take my car there.

On December 26, 2010, I took my car to the shop. They took my tires and inflated them again. They examined them in water to see where the air was leaking from. My rear driver side tire had air leakage from in between the rim and tire rubber but mainly from the valve stem. The rear passenger tire had leakages from the valve stem as well. My two front tires were too low at 35psi of air when the manufacturer's recommendation is 44psi of air. Their quick explanation from the manager to me was that both rear tires valve stems rubber washer was probably corroded or rusted. I am not that stupid. If they were corroded, I would have noticed the air leakage forming on my old tires. I do not want to be taken advantage of. I cannot stand it when people think that just because I am a girl, they can make up stories to cover up their errors and mistakes.

I asked to get the original valve stems rubber washer and see for myself if they were corroded of damaged. There is no corrosion or damage like they said. Before they gave them to me, they took pictures and then gave them to me. Hopefully the same ones. The manager said he could do much for me. I did not want anything else but my old tires replaced and my money back. He said that because there was no damage to the tires that all he could do is replace the valve stems rubber washers on all tires and offered to pay for the towing, or a $25 gift certificate, which I didn't want. They said that they will refund me the towing when I brought them a receipt for the towing.

After I left the shop, I was still getting the tire warning light on my instrument panel. I went around the parking lot and returned to the shop letting them know that I was still getting the warning light. The same employee that put on my tires told me that it should go away as soon as my tires started rolling. Even after I got home, the warning light was still lit, which again explained his lack of training because my tires were still low at about 35psi when the recommended pressure is 44psi. I could have taken off sooner than planned to my road trip and gotten into an accident because of their poor training, judgment and lack of interest in doing a good job. I will absolutely tell all my family and acquaintances about my experience at the Sears Auto Center in Yuma, AZ and their poor professionalism and lack of training. I will make sure not to ever go to Sears Auto Center again.

He went back on Saturday and was informed the tire was not in. He was promised by Mr. ** that it would be there on Monday the 22nd. Still no concern that he did not have a spare. When he returned on the 22nd, the tire was still not there. So he went to another tire company and had to spend $127.64 for a new tire. This is not acceptable. We have been a Sears customer for years and over the years have noticed how the customer service level had dropped. We feel we should be reimbursed the money that we had to put out for a new tire.

I spent about $800 on tires that are useless to me. I have 2 children and just lost my job and can't afford to buy 4 new tires at this time and I should not have to based on what I was told by the sales/manage at Sears.

As I'm waiting for him to come back, there were three more people waiting for me to get done so they can get their cars that they had left in the morning. He came back after 5 minutes and told me they won't be able to work on my car. I'll have to come back some other day. So I thought they must be busy or short staffed so I said okay. I also asked to speak to the manager and I was told that she's not in today. I went to the garage where my car was parked. I looked around I saw no one. As I exited the garage, I saw four workers standing outside having their cigarette break and chitchatting. That really made me upset. It seemed like they were all having a good time instead of working. None of them were helping in the front or working in the garage. That is just bad customer service. I'm very angry with the attitude of the staff and the service of Sears Auto Center. Sears executives should fire everyone at that service center including the manager with the exception of the person I dealt with, Ibrahim. I'm sure there are other people who will do a better job with a great attitude.

At any rate, when the lug and wrench broke, he essentially told my wife that there was nothing they could do and she would have to go to a Lexus dealer to get this straightened out. Not even an apology, but instead a reprimand for keeping the lug key in the trunk and allowing it to rust. His point was this was clearly all her fault. When she conveyed the story to me, it was clear she felt they had taken advantage of her because she is female. The next day I made arrangements for the local dealer to try to take care of the situation. I'm not sure what this will cost me in the end. I also returned to the Sears store to speak to the manager, Mr. Gary **.

Gary proceeded to explain to me how this was really my fault for allowing the key to rust and Sears certainly had no responsibility with any of this. I was completely taken aback. I expected some recognition of the customer service aspects of the situation. An apology that it happened, an offer of a future discount, anything, but instead I was berated for not taking responsibility for my vehicle and the damage they had caused. When I asked for his card, he also insisted he gets a copy of the work order, which I agreed to and waited while he went and made the copy.

Upon his return, he continued to tell me how this was my responsibility and he really had a problem with people like me that think "they are better than everyone else." I presume this is because I had earlier mentioned that I work for a large local company and the report of this level of service would be farther reaching that just me not returning to their store.

I could go on, but I think the point is clear. There was simply no concept at all of customer service. Actually, quite the opposite when the manager raises his voice to the customer and continues to berate them about their lack of responsibility. I can't imagine there is anything Sears can do at this point to rectify the situation. I've taken my time to let the company know about the situation, which is far more than most consumers would do.

I could not believe that they were telling me this after the fact! A huge company ripping people off like this should be made public. We need to let the public know that Sears cannot be trusted, but will take your money. After complaining, they never offered me anything, so I told them I wanted a refund. They gave me my money back. I then asked for the manager's phone number. Her name is Amy and she offered me a $25.00 gift card for the 3 hours they had my car. I think the public should be made aware of companies like this. Please help me do this. Thank you and your response would be greatly appreciated. I will also be notifying other networks as well.

He made such a big scene all the other sales assistant had to come out to the shop. I explained to him that he cannot talk to a consumer in this manner and tone of voice. His behavior was so aggressive and rude I had to leave the Sears Auto Center, call the district manger and file a complaint.

Finally, within 20 minutes of closing, they looked at the tire and found out that it was a sealing problem within the tire. This was something that should have been addressed yesterday when they put the new tires in. They charged us for tire performance and stability, and failed to seal it properly. In the end, they neither accepted their mistake or refunded us the money for towing the vehicle there. It was a truly horrendous experience.

The assistant manager called me to explain that in fact it was the oil pump. He continued to say that they do not deal with things like this because they do not have experience in mechanical work. He did offer to then change the exterior oil pump, however given the circumstances, a lack of experience, I said, "No, I would like to find a mechanic." I made a few calls and most dealers and mechanics said I probably have engine damage due to them driving it without oil getting to the motor. I was sick. Sears towed the car to a garage for me and as it stands, I now have engine damage and my car is out of commission until a new motor can be installed. I called Sears' insurance company to report a claim as told by the assistant manager and they made an offer that would not even come close to one of the three estimates. I later called corporate and one lady tried very hard to ask their insurance company to renegotiate and pay for the engine. They denied her plea. Imagine that, a denial to cooperate.

After one month of waiting, we decided it was not getting us anywhere so we went to small claims and met with a mediator. Sears offered $700 more than what they offered the first time leaving me with a balance of still several thousand dollars left to pay to replace the engine with a rebuilt. I asked if they would include the brand new tires that I just bought from them a week prior to the oil change. I asked that they add price of the tires to the amount offered. They flat out said no. Well, it turns out that I am now without a car and in the process of going to school to be a paramedic. I have four drivers in my family and a husband getting laid off in December. I am presently without a job. I cannot afford to lease a car or even buy one and I cannot afford an attorney. We are all going back to court to seek help from the judge. I am going with an open mind and the fact that I may lose. I am very upset this had to happen, a big company like this that can do this to a family. How can they sleep at night? All I can say is shame on you Sears.

Now the second problem, just this week 11/5, 2.5 months later after the first vehicle, my Sonata that had the oil change the same day, well guess what, the car was ticking and thank God, I was next to a gas station. Upon inspection, the mechanic said the oil was dirty, almost gone and sludgy and the filter was dry. He asked me, "Uh, when was the last time you had an oil change?" I told him and he just looked at me. So after a new oil change and filter not even 1000 miles later, I may have problems. I have the filter and their statement. Let’s see, what is the chance of that? Hmm, two cars with the same issues? Now, I am told to listen for roughness and ticking sounds and watch out for more issues that may happen with the car.

I have done much research and went to several garages for their opinions and statements, and I have learned a great deal. It is unfortunate for this to have happened because Sears has been a great establishment of mine. When all is said and done, and if the judge declines to find in my favor, I will be crushed and this will be a great loss to my family and me. However, if this be the case, it will be my respectful opinion as a consumer and a mother to make the public aware through the TV, the media and my mouth of certain situations that can occur when a vehicle is serviced by those who call themselves professionals.

On the spec sheet range, it should be 0.0 degrees to 1.0 degrees for the camber. The left front is now -0.5 degrees and the right front is within limits at 0.0 degrees. I was then told to make it right, it would cost an additional $150.00 plus the cost of another alignment. The mechanic worked very hard to get it in spec; however, I feel the price I was charged is outrageous. Had I known the actual price beforehand, I would have put the ball joints on myself and then brought it back for alignment.

I told him that "I came in to fix the problem with the brake indicator light coming on and they did not fix the problem". I also said "The brake system is a closed system and it didn't make sense for them to change the brake pads for low brake fluid, but he didn't agree". He told me that they will check what the problem was. He came back and said that my brake master cylinder needed to be replaced. I told him that "I already spent over 2 hundred dollars and was that for nothing? " He told me that the brakes needed to be replaced because they were thin and cracked and he will not charge me for labor for changing the brake master cylinder. The replacement brake master cylinder cost me $219.23 (Ref. Num. **).

I drove my truck for several weeks and noticed that a thumping sound when I press the brakes was getting more frequent. When I was driving one night, a pedestrian was crossing the street which I did not see until last minute. I slammed on my brakes and my truck slowed down, but did not stop. Luckily, the pedestrian stopped crossing the street. I brought my Toyota Tacoma back to Sears Automotive on 10/18/10 and this time they told me that I needed to change my brake booster because brake fluid was leaking internally which cost me $482.72 (Ref. Num. **). I feel like I've been forced to pay for the first 2 repairs that were not needed or wasn't the cause of the indicator light being on if they diagnosed the problem correctly in the first place. It could be the low fluid in the brake cylinder caused by the brake booster leaking internally, which in turn caused the brake light indicator on the dash to come on.

I went back today because I paid them for nothing and asked the heavy set rude guy at the register how long the wait would be today to fix my alignment for the third time. He did not make eye contact with me one time and shook his head entering data in the computer, saying, "Oh, we're swamped. We're just swamped. It'll be at least 6 hours.” He was red in the face and was also rude to the gentleman before me and apologized to him before he left. He did not look up from his computer one time to speak to me until I asked him if that is how he treats every customer in here, and when Sears is going to fix my alignment that is still pulling to the left and the steering is looser than ever.

This rude person did not say one word and continued typing and I walked out of the shop. I have never come across anyone so unprofessional as this person. Maybe it's because I am an educated woman. This happened Saturday, October 16th. I want to know how I can get my money back. I want my car fixed right by professionals that know what they are doing. Thank you for your reply.

I had the car in the garage for inspection and tire rotation and so on to get ready for winter. The owner of the garage that I dealt with called me and said, "Kristy, we can't rotate your tires. They are all bald." I was angry knowing what I had already gone through before with Sears and the garage owner told me to go back to Sears and demand they do their job right for once, instead of just trying to scam me and sell me the most expensive tire they can.

So I went to Sears after I picked my car up from the garage and I spoke to a sales clerk and he more or less told me, "Too bad, lady, we aren't doing anything for you." I stated to him the problems I had with the last sales clerk and he informed me that he was fired. I showed him all my warranty papers to him, that this was the second set of tires in a 16-month time period. He told me, "Well, your car is out of alignment," and I told him that they were the ones who aligned it. Then he went on and on contradicting everything he said to me and called me a ** and told me that he can't do anything, maybe give me a discount on one tire and I was fuming. He told me that the guy that sold me the previous tires should have known not to sell me them because they were known for cupping on my type of car and he told me he was fired for too many errors.

I have witnesses on how he treated me and I also have all my paperwork and a garage to back me up on this mess, two sets of brand new tires from Sears in a 16-month period is ridiculous! Now I'm stuck with four bad tires again and out all that money. What can I do?

The Centennial Co. mechanic had failed to tighten the bolts holding the calipers. One was lost and the other quite loose as to have fallen off leaving us vulnerable to no brakes on an interstate. When we returned to Colo., I felt it necessary to tell the Col. Sears of our episode and was treated with indifference. I would have expected concern and perhaps a little more courtesy. The bottom line is, we will not return for any future auto repairs and will tell folks how we were treated.

This unit should never have had a 50 amp service position! For service beyond 10-20 amps, a better choice for metering would have been an external shunt (where heat is generated) and this shunt being "tapped" at a portion of its physical length to enable use of a meter with actual milliamp movement, but calibrated to read the supplied amps. Heat buildup within meter from its carrying actual current higher than 10-20 amps is not desirable from a reliability standpoint. In passing, for this market niche, one designs for utmost economy of construction but very cheap shunts can easily be fabricated. Very cheap, good milliammeters are available to use with any external shunt.

We twice took our car into the Chevy dealer to learn why we were experiencing shaking and tire wear. On the last time in the dealer, they told us that there was a problem with the alignment. So, I took the car back to Sears to have them fix the problem. The car now has 35,060 miles (less than 12,000 miles since the last alignment and tires were installed). Sears installed 2 more tires, another wheel alignment (because, the mechanic informed me, that the alignment was so far out that it was "off-the-scale" apparently, some parts were not tightened-down properly), new valve stems, Road Hazard Agreement and $300 later I left very dissatisfied.

I called back and was informed (by Asst. Mgr. Bobby) that there was nothing he could do. So, my husband called the 800-795-5030 "Sears" Customer Complaint Line. After being on hold for 10 minutes, this "Crystal" person informed my husband that they/she could do nothing to cause the Sears facility to make good on their gross negligence and that there was no law which would force them to act on this cause!

We tried to call the Corporate Office but we were continually redirected/routed to this third-party call-center. I guess our 25(+) years of customer loyalty to this non-compassionate Corporation has been to no avail. My husband is a first year law student but is not sure what course of action he might take.

Is there a (current) class action law-suit in place or what might we do to pursue action (on this end)? What can you do to assist us, and the countless 100's (maybe thousands) of others having same or similar problems with these insouciant wolves? $900 is a lot of money to most of us: plus all the frustration associated with trying to make these persons aware of how they should not treat people: especially customers who have spent countless thousands, nay, hundreds of thousands (+) dollars to help keep their Corporation alive. Not to mention that these same rude Mgrs. and "Customer Care" representatives are employed, only, due to our money having paid for products and services, which in this case are both defective.

Donna was just leaving when I got there with the tow truck. She apologized and when I called Sears this morning, she had already called to tell them what happened. She is wonderful. However, I spoke with Mike this a.m. and he showed no concern at all. He said Donna had called and they would call me. He said nothing else to make me feel better. I asked if they had a different mechanic and he just said yes. He was so uncaring that I don't know if I want to come back to Sears again. He showed absolutely no concern for the fact that his service had jeopardized my safety or the fact that this was such a horrible mess. If he is supposed to have any public relation skills at all, check again.

I have encountered one other person of his nature at another service dealer and that service has gone out of business. I wonder why? Donna is the kind of employee to have, not Mike. I also know Joshua and he is terrific too!

They did something when they installed the belt and other equipment because on my repair ticket it says, "Courtesy visual inspection performed in combination with other services may include the inspection of both under the hood and under car items depending on the other services performed." If this was the case and it's a fact that the belt runs the AC, then why did they turn the car loose with the AC blowing hot air? I want this very bad service corrected, because they want another $322.21.

The representative said the manager would need to authorize an exception and no manager was available the rest of the afternoon. So I had to leave with the understanding she'd let me know what he said. The next morning she called me first thing and informed me it would be completely covered. When I went in that afternoon they not only honored the warranty but didn't even prorate the tires. She gave me the full $400 or so back that I'd initially spent. I bought a new set of Michelins on sale that even included a $70 rebate. It was a very good deal and I was very pleased with the way they took care of things. Even though it was inconvenient to have to come back again they more than made up for it. I had read many bad reports on this and other sites and feel that the organization does want to do the right thing and provide good service.

The tech came back and proceeded to to take the bolts off the studs. The tech said, "All of the threads are stripped or must be damaged," because he could not get them off all the way with his power torque gun. He broke one of the stud bolts and claimed that the nut was stripped/cross-threaded. He then said that the nuts must have been applied improperly at one time. There was no evidence of this. The service manager backed him up. I asked the service worker to step aside and took the hand torque wrench supplied with the vehicle and removed the remaining four nuts very easily! I then reapplied them very easily.

The service manager argued with me saying that the bolt that his employee broke was due to a cross threaded nut and that he saw it himself. They both then started the talk of having to replace all of the stud bolts (money). I couldn't afford to do that and I told the service manager upfront. He then said, "You can drive safely with the original four." The order writer, Mr. ** would later agree with this. The order writer attempted to sell me an alignment which I also could not afford right now. He also asked me about purchasing a tire warranty.

I explained to him that I could only pay for a wheel and a tire installed with balancing and stems. I repeated, "I cannot pay for a wheel alignment or new studs or other products." The order writer said that he can have a new wheel from the Sears supplier on Tuesday, Sept 7, 2010. At this point, it looked like they were attempting to sell me extras over and above a wheel and tire to make more money. Mr. **, the order writer walked out to the vehicle with me and repeated the same action as the tech but with the vehicle hand torque wrench. He also said that by the use of his hand, the bolts didn't come off easily enough when loosened. I then demonstrated to him how easily I was able to remove and then re torque all of the bolts on the sample wheel.

Mr. ** maintained his position. He then said that he'll tell me where things stand on this on Tuesday when he calls me. I repeated to him, "I cannot pay you for new bolts." At this point I feel that I must watch them very closely to see what the results will be this Tuesday, September 7, 2010. Sear Auto Centers are well documented in law cases for overselling products to consumers across the country. To be continued...

I did not believe that the wheel bearing was bad due to the fact that the dealer had just replaced both wheel bearings at 40,000 miles due to a recall. My truck had 82,322 miles on it at the time of Sears inspection. I took my truck to another ASC-certified mechanic. He confirmed that the ball joint was bad but both wheel hub/bearings were fine. In his professional opinion, the ball joint did not go bad in the past month. I feel that Sears did not do a proper inspection of the truck at the time of the tire install. A proper alignment could not be done with a bad ball joint.

I contacted the Sears Auto Center manager (Marcus) and explained my situation. He was understanding but unwilling to accept any fault in the initial alignment being done. He had no comment about the wheel hub/bearing being misdiagnosed. I asked if I have the ball joint replaced if he would take care of the alignment and he said no, only if I had his mechanics replace the ball joint. Due to my past experience with his mechanics and the fact that they diagnosed the wheel hub/bearing wrong, I was not going to let them replace any major components on my truck.

I called back several days later to speak with Marcus again but Cindy, the other manager, was on duty this time. She also was not helpful and in fact told me that I was looking for something for nothing like my lug nuts, another ordeal that I had been dealing with. She told me that I was a complainer and was looking for free things. I have been going to Sears since I was 16 years old. That means I have been giving Sears my loyal business for 22 years. Sears has been the only company that I have bought tires from for over the past 15 years and the same for my wife's vehicle. I have had all my oil changes done there. I have given Sears lots of my business. When I had purchased my previous set of tires from Sears, they had damaged several of the chrome lug nuts. They rounded the edges. I confronted the manager about this and he sent to speak with his head mechanic.

I had to go into the shop and actually confront the mechanic. He said that he used his 19 mm socket to remove the lug nuts. But according to the dealer that I spoke with earlier, the lug nut size was 7/8. The mechanic disagreed with me but the manager did offer to replace the lug nuts. On two more occasions my lug nuts were damaged during recommended tire rotations. During the last new tire install, they completely destroyed the chrome cap on the lug nut. Because of this, their mechanics' inability to remove lug nuts, I have been labeled a complainer by the management. I will never use any of Sears department stores or auto centers again if this is how their stores are run - poor management and poor mechanics.

Upon their inspection they reported to me that I had a couple of exhaust leaks but failed to tell me that my tail pipe was out of the bracket and dragging so low that it was creating the exhaust to leak. I wonder why? hoping that I would fall for their exhaust leak inspection. So needless to say, I won't be returning to that shop in the near future and Ill make sure that all people I come in contact with is aware of the unprofessional conduct the manager is so proud of. Well, I have my muffler wired up with a coat hanger right now, and in the am i plan on getting an estimate from a legitimate business and get the problem resolved.

We told this to the store employee, and we provided our warranty paperwork in hopes that we could potentially receive a small credit towards a new battery. Instead of selling us a new battery, the employee argued with us about the purchase date and the conditions of our warranty. He raised his voice and was combative and argumentative. When it became clear that this employee was not interested in honoring the warranty, my dad asked the employee for the price of a new battery. At first, the employee would not give us a price and instead told us that he would need to test our battery and charge it for 45 minutes. We agreed to have it tested, and he claimed the battery was in working condition and suggested that the problem was with the electrical circuitry in our car.

The car had previously been tested and no problems were found; in fact, the battery had been drained due to the car door not having been shut properly and the dome light had been on for two days. After explaining to the employee that we were short on time and just needed a new battery, he told us that he could not return our old battery because it was in the back of the store being tested. He refused to bring the battery back to us and forced my dad to carry it from the back of the store by himself. We still needed a battery and my dad clearly and simply asked for the price of a new one. We were given a price of $89.99 plus tax, and when asked again, the employee gave a different price of $109.99 plus tax. He could not/would not explain why the price had changed $20 during the half minute that had elapsed between our inquiries.

At this point, we were furious and asked the employee for his name. He refused to identify himself or give us his manager's name or even a contact phone number. He proceeded to yell at us, threatening to call Security because we asked for his name and we would not leave without contact information, and he said he was not obligated to identify himself because he was the Customer Service Manager and he had worked there for five years. I would like to think that after working five years as customer service manager that he would know it is customary to wear a name tag (which he did not have) or at least to give customers the name of the employee they are dealing with. He reluctantly gave us a 1-800 number of a "higher up" that we could contact, although he only gave us the first name of this individual and no job title.

We walked into Sears Auto Center with every intention of buying a new battery, and instead we walked out receiving horrible treatment, conflicting information on a simple price check, and we weren't even given the courtesy of knowing who we dealt with. We took our service elsewhere. We got exactly the product we needed at a much reasonable price that didn't fluctuate $20 for no given reason. Through some investigation, we found out that the employee we dealt with, the "Customer Service Manager" is named James and he has a horrible reputation for this kind of behavior.

On Sunday, 18 July 10, I headed out of El Paso to Albuquerque, NM. About 70-80 miles west of Albuquerque on I-40, my van began to overheat and pegged. It was so hot that it would barely move. I was driving on the side of the highway at only 30-40 mph. Engine check-light came on. I made it to a Shell station on I-40, opened the hood and water, antifreeze were sprayed all over. I knew I had a leak. A police gave me info for an auto repair place in the town of Milan. I filled the radiator and got back on I-40 and only few minutes for temp to peg again. This time I was only driving 25-30 mph on the side of the road; it would not go faster.

I made it to the town of Milan. Mechanic said that the radiator hose was installed wrong because it had been cut by the fan belt near the alternator. He said he could get a new hose by Monday. On Monday morning, he said it would be Monday afternoon, maybe Tuesday before he could get the hose from Albuquerque. We decided to try to make it to Grants, NM. By this time, I was also losing air in a rear tire, so I had to stop and keep adding air to it. At Grants, I found a Ford dealer. They said they could fix the hose, but have to go 100 miles to Albuquerque to get hose. My van was repaired at about 3:30 pm; it cost $294.92 just for hose and anti-freeze. The Service Manager and the Mechanic also told me that the hose was in the wrong place, installed wrong and that was why it had been cut by the fan belt.

I drove straight through to Las Vegas, arriving after midnight. We lost the first night's room price. I went to a local tire place to get the tire fixed. They said a piece of metal was in the side wall, not repairable. This was apparently caused by driving on the side of the highway, just road junk. I had to buy a new tire, $182.47. I called the Sears store on 27July. The Auto Service Manager said to bring him all the receipts for my expense on Wednesday, 28th. On Wednesday, the mechanic was not working and Joe did not look at any paper I had. He said he would talk to the mechanic on Thursday and get back to me. He never called back until Saturday, 31st July, until after I called the store manager. Store Manager has not returned my call after Joe denied any responsibility.

Nick then apologized and said that I would have to buy a new tire. I asked why, when he told me over the phone that it would be replaced at no cost. He said that they would only fix for free, and that he never said that to me. The manager then called his staff a bunch of pansies because they could not remove the nail, and had an attitude. Then, he said he'd replace tire, but that I would have to get an alignment and pay for the warranty again. I said that I could do that.

Apparently, I did not have any other choice. It took them another 1 ½ hours to put on tire and do alignment. I found out after the fact that it was never done in the 1st place, back when I was told it would be done. I asked how my other tires were. I was told that they were fine, and that they didn't have any of the tires in stock. The one they had put on my car was the last one anyway. I went to get my car inspected and was rejected. I was told that my tires (2 front) were bald, and that he couldn't believe Sears let me leave without suggesting that I replace!

I called the store back and spoke with Nick again. He said that Brett was going to be in later that day, but that he would let him know. I called and they said that they would be replaced (my tires). But still, they had none in stock. I didn't hear back from Brett for a day. I was nervous to be driving my car with bald tires. When I called, Brett said that he told the guys that I did need new tires, and that he didn't know why they didn't tell me. He didn't appear to be all that concerned though. I told him I would now be calling corporate, and that I was not an idiot. I then hung up and called corporate. I was told that they would e-mail Brett. I said no, that would take 3 days and I wanted this handled. I didn't have $300.00 to replace tires and they were under warranty. And I said that I had been told that when I was in the store! So, the woman called the store and talked with Brad. Then, she came back to me and said that Brad told her that I no longer had my coverage at all! I called the Hanover location and received Mr. L's number from Catherine in HR. I explained to her what had happened.

She was horrified and wished me the best. She told me to call back if I needed her help further. Mr. L. is the district manager. When I spoke with him, he was rude. He had no interest in listening to me, continued to cut me off, and said that I should have read my contract. When I told him I thought he was rude and unprofessional, he called me stupid, and was very condescending. Then, he laughed and told me to stop wasting his time. When I asked who his manager was, he said he didn't have one. He told me to have a nice day and hung up on me. I then called Catherine back and told her what happened. She said that she was not surprised. She then gave me his supervisor's name, the regional vice president. I called him. I don't have his name now. But when I called him, on his cell, he said, "I'm on vacation.”

I apologized and he said, "How the hell did you get my cell number?" I said the store gave it to me. He said, “I will call the store and get back with you.” He never did. When I called corporate, they set up a case for me with Jason **. And I explained all over again what the issue was. He said that he would get back with me, but that it was the store's decision. And he said that they offered me $50.00 towards a new set for my so-called "inconvenience". I said that I wanted my tires replaced at no charge as I had been told. He said that he would call me back that day. He did and said he'd follow up with me that Friday. He did not. I had to call 2 weeks later to find out what happened. I was told the case was closed. When I inquired as to why, I was told he would not release that info. I have a right to know! He put me on hold for 5 minutes, came back, and said that the vice president said because I kept hanging up on people.

I decided to go have my tires done at Sullivan, but needed to know what type they were. I didn't want to call the Kingston location. Hanover told me that I still had my warranty, and that they would replace my tires. I said that no, I don't want to go there and have someone tell me that I didn't have it, as they have been giving me the run-around since May. She was confused and still insisted that I had the warranty, but gave me the brand. I went to Sullivan to put them on, and was given a receipt. I called Kingston to get the address to see where I should send the bill to. I called HR and spoke to the woman there. She told me she didn't know, and I said that I would be fine with a phone number of the regional manager. She said she would call me back with it.

When she called me back, she said that she would not give me a number. She said that I could not speak with anyone else, because they were going to do nothing for me! I said that I have been leaving messages, and people say they would call back but they never do. And I said that I feel like I have been calling 62 times! She started to scream at me, and I terminated the call. Then, I called Hyannis location and spoke with a very nice man, Lou **. He couldn't believe how I was treated, and said to call corporate back and open a new case. He said that Sears isn't known for treating their customers like that and guaranteed that someone would call me back on this. And he told me to call if I needed him again. He even said that I was still covered, and that my tires should have been replaced! I called corporate and Brenden said that because the initial alignment had not been done, I had no warranty left! They were compensated for doing the alignment. So, they owe me. He was rude, and said that he didn't care what the tech said. I asked to speak with his manager. I was put on hold again! 5 minutes after, I hung up.

I received a call from the Kingston Police Officer Loring. He advised me that because I called the location "62" times, Sears has a right to press charges against me for harassment, so just wanted me to know. I explained what happened and said that I never called them 62 times. The officer advised me to get a lawyer and contact the Attorney General over $300.00 worth of tires. I understand this is how they work. Anyway, I called corporate to get a print out of my receipts. I was told by Keira that I had a restraining order against me for coming onto property! They also told me that I would have to put in writing my request for a copy of my records.

The tires cost $605. If they give me new wheels, it will cost (at their price) $700 plus. This is the 2nd time I have gone to the automotive department at Sears and will never go back! I will spread this word. They can do the math.

We live 50 miles away and asked that we be compensated in some way if we had to come back. No one could make a decision on this. I feel that a manager or person in charge should be there from the time the operation is open till closed. We really lost faith in Sears and if they can't please their customers... Maybe they will just lose a customer of 30 years.

I notified my bank and they said they couldn't do anything until the charge on the card cleared. They also said that the only way to stop the check from going through was to "stop payment" on the check before it clears. I asked Lionel what he was going to do and what I should do. He said that he could not stop payment on his end and that I needed to stop payment on the check on my end. I stopped payment the next day after checking with my bank to make sure it hadn't cleared. He begged me to not have Moritz Mini fix the car because they would blame everything that is wrong with the car on Sears' mechanics.

I had my vehicle towed to the Mini dealer where they fixed my car. At the Moritz Mini dealership, Matt said that beyond the issues of the engine overheating, he was not sure if the brakes had been flushed and said the brake fluid that was replaced, was the wrong viscosity. He also stated that the brake sensors were never replaced. While the vehicle was getting fixed, I spoke to Lionel on numerous occasions about what had occurred. Lionel was appearing to back up on his assurances that my vehicle would be taken care of.

I called Sears Corporate and was put with Sears Executive Customer Service case manager, Erin **. She assured me she was going to take care of the issues. Erin promised to send me a $100 gift certificate back and also send me a $75 check from Sears, since that had just cleared my bank. Erin said that when the people from the collection side get a hold of me about the $352.60 check that I stopped, I was supposed to give her a call so she could tell them that the transaction had been cancelled and she would close this all out. I received the $100 gift card and the $75 check. When I got the letter from TRS recovery Services, Inc. demanding payment of the $352.60, I called and turned this info over to Erin as she had advised me to do.

Erin once again promised me that she would "call off the dogs" and have this dropped. Erin called me back late the next evening and left a message on my voice mail stating that she could no longer help me and that any further assistance would have to come from TRS Recovery Services. Erin called me the next day and asked if I had received the message. I said I had but was confused as to why she was not holding to her end of the agreement. She stated that she was advised to not help me anymore and turn me over to TRS. I thought in Texas a verbal contract was as binding as a written contract?

Three weeks and 600 miles later, coming down Horseshoe Bend Hill at 60 miles an hour the front of my car started screeching for about two seconds and then the front wheel started wobbling and I eased the car to the side of the road. I very nearly lost control of it with my kids in the back stranded on a 95 degree day 25 miles from home. I had it towed back to Sears and they said that the outer wheel bearings had been overtightened and crushed. I asked how that happened and the service manager told me it must have been the shop who replaced them before ( a year and a half ago ).

I told him that I drive it 14 miles a day on the freeway and check the play in the wheel bearing every oil change, on a VW that is every 1500 miles because it has no oil filter, and haven't had a problem until they did the wheel bearing adjustment.

The service Manager said it couldn't be their fault because they torque them to spec. I said that they need to be properly adjusted instead of torqued to spec. They were unwilling to fix their mess but would replace the outer bearings and seals for $136 for outer wheel bearings and seals. I checked with the parts store and they wanted $26 plus tax for the inner and outer bearings and seals. You gotta be kidding me. We are fighting over an hour's work and $30 in parts! I said I would pick up the car and fix it myself. My wife was not satisfied and called the store director.

She described the problem and symptoms and he remarked that she seamed pretty knowledgeable about the car-- she should be, she helped me build it-- and he would look into it. He called back and said that his tech explained that you can't possibly install and setup wheel bearings improperly and it must be due to high mileage. These are the same people who told me they were over tightened and crushed. I like how the story changes and what does 142000 miles on the car have to do with bearings replaced a year and a half ago.

I have since tore down the front of my car to find that they were going to replace only half of the damaged parts in their $136 quote, the inner bearings are also damaged and the adjuster nuts were installed backwards, machined face was facing out and not against the thrust washer. They still deny any responsibility and after finding the VW manuals procedure for setting up the front hubs, the store director refuses to answer my calls. I have a $161 tow bill $30 in parts $10 in machine shop work and I lost about three days use of my car and have to spend about two hours repairing the mess.