Sears Tire & Auto Centers Reviews

On March 13, 2009, I saw that the battery light was on again and decided to take it back to Sears that evening after work, but as I was driving to work at 7 a.m. that same morning, the car started trying to stall as I was driving east on Madison Avenue and then it died when I came to a stop light and I was in the left lane. As I was trying to find the telephone number for my insurance company, a man in his car stopped alongside mine and offered to push my car over to the right side of the road, which he did, risking his life to walk back across the road to the left lane and then push my car across two lanes of commuter traffic, which he safely accomplished.

I was there for about 30 minutes waiting for my insurance company to send a tow truck and tow my car to Sears Auto Center. While I was waiting, a motorcycle policeman stopped and he saw that I had things under control but wanted to push my car into a parking area inside a small shopping center. When the tow truck pulled my car into Sears Auto Center, I let the service man know that the light was on in my car and that Sears had just a new one in it two days before and that it had died as I was driving to work.

After the service man checked the alternator and battery, the sales clerk told me that they (Sears Auto Center) had put a "used" alternator in my car (I was led to believe that they had originally put in a "new" alternator and told the sales clerk so) and that my car was running totally on the battery, which had drained its electrical supply. Again, they purchased a "new" alternator from an outside auto store and replaced the old one. They also had to replace the battery. There were no extra charges and both the alternator and battery were replaced at no extra charge.

I was originally charged $326.34 for a "used" alternator. I want to be reimbursed for the consequences that happened due to Sears Auto Center misleading me about putting a "new" alternator in my car when they had actually put a "used" alternator in my car and the life-threatening situation that I was subjected to. Please let me know if reimbursement is possible. Thank you.

After the new stud was replaced and the new tires placed back on the front of the car I went to leave and drive home once again. I live several miles from the Sears auto center and got about half way there and the car felt like something was holding it back a little. I pulled into my driveway and smelled burning brakes. I noticed the right front tire was smoking and I touched one of the lug nuts with my thumb and it caused a blister immediately from the heat. I placed a jack under the car and tried to spin that wheel and it would not turn.

I called Sears and they said to call a tow truck to bring the car back to the shop. I called a tow truck (around 5 PM) and they took the car back to the shop. Sears once again looked at my car. My brakes pads were damaged due to the heat, my CV boot was ripped (which wasn't before) and the heat warped my rotor to the point where it needed replacing or resurfacing because the right front wheel still would not spin. I called a ride to take me home and I arrived home at 7:30 PM that evening. I called the next day to speak with the manager and asked for an update. He told me he would have a class 3 tech look at the car but doubted the CV boot could have been ripped just by putting tires on the car. I asked for an update before any parts were put on and I had concern about the axle since that side got so hot while driving home. I called 5 times between 11 AM and 12 PM on 9/29/08 and no one answered the phone at Sears.

I was still waiting to see what the resolution is but they seem unwilling to repair all of the damage they caused. I was told on 9/29/08 at 8 AM that I would have an update and it was 12:49 PM and I called again for an hour and no one is picked up the phone. And as of 2:16 pm still no return call. I finally did get the manager to answer around 3 PM and he stated the car was ready. The CV boot is still ripped however the car seems to drive properly now. The manager said it was a bolt on the caliper and the mechanic said it was a locking pin not put back in properly so I am not sure what was wrong with my car? This has been by far the worst car service and customer service issue I have ever had. There was no offer to make things right again or no explanation as to why I was at Sears from 10:30 AM to 7: PM on Sunday 9/28/09. When their policy stated that you can get a set of tires on one hour and I was only getting two tires replaced.

This has been a nightmare and I do hope my car will work properly from here on out. My bill for the two tires and stud replacement was $201.00 and I lost 9 hours of my day and had no vehicle to drive to work on Monday and still do not feel satisfied with my vehicle. It just seems like the service training and customer service training should be at a much higher standard that it is. No one was answering the phones on Sunday while I was there and most of the employees stayed out in the shop and no one was assisting the customers that were in the showroom.

My problem is that I asked for a brake evaluation. My paper work says I asked for a brake evaluation at 4:33. The suggested service was offered at 4:48 and the brake evaluation was done at 6:25 after the suggested service was done. Why wasn't the brake evaluation done first. I was victimized by Sears.

$171.17

I suffered getting faulty tires and no warranty so I believe that I was robed.

This woman who was helping him was rude to me, curt and acted completely unprofessional. She spoke about me as if she wasn't standing in front of me and when she gave me her opinion about my tires, she just walked away. I called out to her to ask what to do next about my tires, but she did not acknowledge my presence and dissappeared to the garage. I am afraid the transaction was so abrupt and stupifying, that I never even got her name. This happened on Friday September 12th, 2008 at 10am. I am sure her name will appear on the schedule. I have been purchasing my tires from Sears ever since I bought the car. Never have I been treated like this by any other Sears location. I am afraid that this one instance has caused me to look elsewhere for my car and tire service.

Neither of us were injured. My car suffered body damage from the tread.

After driving the vehicle for less than a mile the vehicle lost all the coolant and the temperature needle starting going up causing the vehicle to get overheated, I immediately took the vehicle back to SEARS to report the problem, SEARS looked at it and attempted to fix the problem but it was unsuccessful, the assistance manager told me that they can not fix my vehicle there and that I have to take it somewhere else to get it fix, the SEARS assistant manager and I took the vehicle to the nissan dealer near my house,

after changing a few parts at the nissan dealer the vehicle was still getting overheated, Nissan's recommendation is to change the radiator and the water pump to see if that fix the problem, if it does not fix it then they would have to check the gaskets of the engine to see if they suffered any damages and is not allowing the problem to get fixed.

I informed the SEARS manager and assistance manager about this but their answer was that they would only give me a radiator and nothing else. SEARS does not want to take any responsibilities for damages caused to my vehicle at their location. Could you please help me with this matter. Thank you

Lost of time and cause fustration to my family and myself, also I have been driving a rental vehicle since 29 Aug 08.

I went to SEARS to complain about the defective tires the Mechanic said I needed an Alignment. I explained the car was aligned by Toyota right after I purchased them and I get the tires rotated and balance every 3 - 6 months. My car drives straight it does not pull to the right or left, and nor does it vibrate. SEARS said since I hadn't purchased the Road Hazard Protection at the time of there's not any thing they could do. I explained them and showed them my receipts from Toyota and Wal-mart proving I the car had been Aligned and my tire rotation schedule over the 2 1/2 year period. It's crazy, the Wal-Mart tires are not bare, there is still a good 2 years left on the tread for both tires. If my car was out of Alignment all this time, all for tires should be bare not just the SEARS tires.

I would have been satisfied if SEARS would have allowed me to purchase 2 more tires with a discount, due to the defect in the tires. Sears clearly does not honor their moto Satisfaction guaranteed or your money back. I believe the SUMITOMO brand of tires #P18565H15 SU THRH4B that SEARS is selling is defective. I will never give Sear Auto any business. This complaint be made with the Better Business Bureau,the Ohio Attorney Generals office, as well as, the makers of SUMITOMO tires.

I would like to be re-imbursted for at least 50% of the value of the tires. Total cost of the 2 tires was $174.09

cost about $350.oo and our mechanic is so inexpensive! I can imagine how much that would have cost somewhere else. had to buy new tires anyway

We bought the tires from Sears whoever works there represents Sears, they are the experts not me, they said in writing that an alignment was not needed. He still offered nothing but to charge us 365.00 for an alignment and 2 tires, more per tire than the original tires cost. I am having a different tire store do the alignment and replace the tires that Sears will not stand by.

cost of 2 tire replacement

When driving out of the parking lot, I noticed that the brakes were very "soft" and I had some difficulty stopping. I decided that Sears was not capable of performing quality brake service so I took the car into a reputable repair center the next day to have the brakes checked. On the way, the front end of the car started shaking and I had very little braking ability. After checking the car, I was told that the right front tire had only two lug nuts remaining, and they were loose and the master cylinder was not functioning. The replacement of the master cylinder and re-turning the rotors which were damaged due to the loose tire totaled $1734.22.

I have talked to the Auto Center Manager, Opal, as well as the Store Manager, Deborah B., who both refuse to acknowledge that the master cylinder was damaged do to improper re-seating of the rotor. I have also written a letter to the National Customer Relations Dept., dated 3/11/2008 with no response to date. They did refund the cost of the initial brake job, but I feel strongly that they are financially responsible for the damage they caused to the master cylinder and the rotors. Additionally, this was a very serious safety situation that should be addressed by Sears. The brake pad replacement cost $176.95 and was paid by credit card.]

The response by Opal P. was that they were not responsible for the damage and that I had put 2000 miles on my car between the second and third visits to their center. She also stated in her letter that my car did not have a master cylinder problem when they initially test drove the car.

My response was: [In response to Ms. Procell's letter, the fact that my car had 2000 miles on it between the second and third visit to the Sears Auto Center has no bearing on the issue at hand. She has, however, confirmed that when my car went into the Sears Auto Center on February 25, 2008, it did not have a brake fluid problem and it did not have soft brakes, only a rotor problem. Also, Ms. P. and Ms. Debora B., the Store Manager told me that they never opened the hood of my car and, therefore, in their words, could not have damaged the master cylinder.

This statement reflects a total lack of knowledge in how the master cylinder can most certainly be damaged without opening the car hood and also verifies that the brake fluid was NOT checked BEFORE or AFTER the rotor repair was done. This is STANDARD procedure when work is performed on ANY part of the brake system. Additionally, the car was test driven before the work was done, but was NOT test driven once the work was completed. I personally watched my car being lowered from the lift and driven the very short distance to the parking lot. Because these two important safety procedures were omitted, they would not have been able to ascertain whether or not my brakes were in good working order when they completed the work.

As I stated before, my brakes were noticeably soft throughout my drive home that evening and I made the decision to take the car to Southern Automotive, a service center that I am quite familiar with rather than back to Sears again. I have attached a letter from the Service Manager, Sammy G., explaining the condition of my car the next morning after I arrived at his service center.

My concern continues to be not only the significant amount of damage that was done as a direct result of Sears Auto Center's negligence, but also the safety issues involved. Their lack of standards before, during and after working on the brake system is of great concern to me. It should be of concern to Sears Company that neither Ms. P., nor the mechanic that performed the work on my car are aware of how the master cylinder can be damaged if the system is not blocked off when removing the rotor; they are not aware that some brake fluid is lost when the rotor is detached and that it MUST be replaced and all air flushed out for the brake system to function and you have to open the hood to do that. The fact that they failed to tighten the lug nuts and did not test drive the car before releasing it to me confirms their total lack of professional standards.

The seriousness of this situation cannot be understated and I will continue to demand action on the part of Sears to take responsibility for the damage caused and the unsafe condition I was subjected to because of their gross negligence. Sears is very fortunate that I did not lose my right front tire on the Interstate. Coupled with very limited braking ability, the results could have been catastrophic and I can assure you that we would not be settling this issue through the Better Business Bureau. I have attached copies of the Sears receipt dated 2/25/2007, the Southern Automotive repair receipt, dated 2/26/2008 and a letter from the Service Manager of Southern Automotive. Please note that the mileage difference between these two receipts is 24 miles.]

I have a copy of the letter from Mr. G. at Southern Automotive, as mentioned above. BBB did not prove to be very helpful except that Sears moved my complaint from the local office to the Sedgwick Claims Mgt. Center. They have offered to settle at 1/2 the amount owed, with the usual Release requirements. I am not satisfied with this, but am afraid to move to the next level, being Small Court, only because I have been told that Sears can have the case moved to the Circuit Court, thereby forcing me to use an attorney. Because of the gross neglience of Sears Auto Center, my master cylinder (which was an $1100 part in a Toyota 4 Runner) and the rotors were damaged due to the loose tire. Total cost was $1734.22, not to mention the safety issues mentioned above.

On July 29, 2008 I purchased four tires for my Isuzu Trooper. I was told that the tires would be in within 2-5 days. I called Sears within two days and was told the tires had not come in. I called Sears within four days and was told that someone? dropped the ball and the tires had not been ordered. I called again, on Tuesday the 5th, as I was going on vacation the following day and was told the tires had not arrived. He said that the tires were coming from Dayton, Ohio and that they would be in the NEXT DAY. Since I was going to Dayton the Dayton airport to travel, I said I could just go to the Dayton store and pick them up. I was told that was not an option as the Dayton store had ALREADY shipped the tires.

I told the gentleman that I was talking to that I was going on vacation and would not be back unit the 12th of August. On the 13th I called, was told that someone would check into it and call me back. When nobody called me back, after several hours, I called again and was once again told that they would check into my order and call me back. No one called back so on todays date, I called again. I was put on hold the Sears representative never came back to the line and it automatically disconnected after a period of time. I then called customer service and had them contact the Florence Store to see what the problem was. The customer service representative and I were told that the tires were not in! When I told the representative that I wanted to cancel the order, to add insult to injury I was told that I would have to drive to Florence, Kentucky and waste my time to cancel the order.

I then called the Sears Credit Card to see if the order could be cancelled without me having to go back to the sears store. The credit card company said that I should call 1-800-549-4505 as Sears should be able to cancel the order without me having to drive back out to the Sears store. I called the number and unfortunately it was the same customer service I had spoken to before, they were really nice but totally unable to do anything to assist me with my issues.

I then called you executive office number at 1-847-286-2500 and Jennifer, once again called the Florence Store to see if the purchase could be cancelled without me having to go to the Florence Store. To say that I thought Jennifers calling the Florence Store was ridiculous is to put it mildly. According to Jennifer the Sears Auto Center is owned by the Sears Company. I think it very unusual that for all other transactions using credit cards, I can cancel on line, by phone, by letter or other but with a Sears Card I am required to go back to the store so that they can swipe my card?. I actually do not believe that this is accurate, I think I was continually lied to by the Sears representatives at the Store. When I spoke to Jennifer, I specifically asked for the UPS routing number (that I had been told existed as the tires had been shipped) and she was unable to provide me with the routing number.

Not only did he try to tell me that I caused this and they would do nothing, but I also heard two of the employees talking. One said, "Hey, you know you scratched up that guys painted rims?". The other man replied, "Oh, I did? Whoops." The manager STILL proceded to tell me that they did not do this to my rims. I told him that I would get an estimate from an autobody shop and he told me to do so. After getting an estimate for $473.20 the man absolutely refused and told me that that was the price of painting an entire car.

First of all, I worked for an autobody shop and I know much about it. The materials to do the job right ALONE would have costed $130 for all 4 rims. I told him if he wanted his paint to chip, flake, rust, peel, and have waves in it, then yes, you can go to Maaco and get a poor quality paint job for $500. To paint a car the right way it costs about $3000-$4000 and we all know. YOU GET WHAT YOU PAY FOR! After about a week of argueing they told me they would have my rims painted at Ridgeview Autobody for $230 which is known to be a very poor quality place from what I have heard and on top of that, the man who runs that business is one of the rudest people I have ever talked to and I refused to have any work done there.

I went and got another estimate from another shop just down the road and they said it would be $430 for the job and that was an amazing price for a professional job. When the estimator looked at my rims they first words out of his mouth before I even explained my situation was, "It looks like someone doesnt know how to use a tire machine." I am going in today to speak with the automotive center manager's manager whom I have a feeling will be unresponsive as well. I will not settle for anything less than perfect.

I brought my truck in the day after I had finished washing and waxing it. I shined and polished all of the rims. There were no scratches or gouges when I shined then. Oddly enough, the day after I get work done at Sears, there are 4 big gouges? Coincidence?! Sears still refuses to admit that they damaged my rims and refuses to send them to the same autobody shop that they were originally painted at.

For those of you who do not know much about autobody work, there is an extreme amount of time involved for the propper job. Between hours of sanding, priming, sanding again, then painting and clearcoating, then wet sanding and buffing. If all these steps arent done right, over time, the paint will naturally fall off the rims, chip, rust, crack, ect. Sanding takes large amounts of time and make or break any paint job big or small. 4 Custom painted OEM rims painted black (same paint and clearcoat that is on the car) - $500

It going to cost me approx. $100 extra to replace the tires. I an so upset and I don't know what to believe anmore. why even have a miles warranty on ire if they are not going to honor it. I am so frustrated.

Regardless, my experience with Sears Auto Center both downstate NY and upstate NY has always been great.

9/10 times your tire will blow out because of what is on the road. not the tire. Got to remember that no man made tire is 100% not going to have problems. You just have bad luck. Oh and I am not a rep for good year. or sears. I own a fitness center. Better to ride a bike or jog in my opinion.

Sears tire warranty is deceptive. I was not informed of a "5,000 mile rotation policy", nor does the warranty papers mention such a policy. If such a policy exist, I should have been made fully aware of it before I purchased the tires, and it should have been in writing. I have read the tire warranty page and the "Exclusions" listed. There is no mention of a 5,000 mile rotation requirement. I was expecting a reasonable adjustment on the two replacement tires I needed. I feel Sears should have made the adjustment, expecially considering they had performed the front end alignment. I have been a loyal customer at Sears for years, but will not continue shopping there after this incident.

Sears Auto Center could not perform work that evening as they were closing. We were instructed to return in the morning. Contacted our local Buick dealership service department the next morning and asked about oversized oil pan plug. We were advised not to install an oversized oil pan plug as it is not an accepted solution by reputable auto repair shops to problem. Many repair shops will refuse to perform oil change on automobile with an oversized plug inserted in oil pan. Buick dealership asked us to drop off the car and they would look at problem.

It turned out that the oil pan plug was cross-threaded and stripped. We had to have the oil pan replaced which required major effort with disconnection of other parts and access points to remove and replace oil pan. All of this resulted in just over $900 in parts and labor. Sears Auto Center would not reimburse us for the cost of oil pan replacement! They said that we blindsided them and that they could have the repair done same work for much less at another local repair shop which they have under contract. This additional information regarding another shop under contract with Sears to fix problem was not given to us when they initially explained their only solution to the oil leak they apparently caused.

After some discussion and dickering by the service manager, Wes, we were given a final offer of $600 in settlement but if we didn't accept his offer we could have the matter forwaded to his manager. The matter was forwarded to his manger who was to have contacted us. Over three weeks have past and no response from his manager. Appears that our only recourse is to obtain a lawyer and take legal action, all at additional expense for us???

This is the 3rd of 4 tires purchased at sears in 05. One other also blew out on the same H'way the other had a side wall puncture. I'm not the best at checking tire presure but I think there is something wrong with Sears tires and I won't be driving on the h'way until I get rid of this car and these tires thats or sure. Never came so close to buying the farm as this time... becareful of sears tires... don't go any faster than you would be comfortable loosing complete control of your car at.

Later on, (after 40 minutes) when I come to pick up my car after oil change... people were again waiting for anybody to show at the counter.....when after complain same guy appear. He set that this is HIS LUNCH TIME, so is no surprise that nobody is serving the clients at the counter! I was a client at that address for oil change for more than 10 years....[SEARS] JUST LOST THE COSTUMER! Best regards.

While I was there, I asked them to change my oil (second mistake). They changed the oil. The day after they changed the oil, I discovered a pool of oil underneath my car and this time, the SVC warning lights came on. I took the car back. they said sorry, the new guy forgot to put the gasket on the oil filter! they took care of the leakage (I hope). As far as I am concerned, there is no qualified mechanic in this facility. you will take chances to trust these guys with your automobile.

Dirty garage floor.

The following year 9/2007 heading out the door for work pressed the brakes and they went all the way to the floor, had no brakes. I consider myself lucky that I was not on the road when this happened. It being so late waited the next day to call a tow service that could repair my brakes. The mechanic then told me whoever did your brakes did a shoddy job and to take it back, which I did. I went inside asking for the manager but he would not come to the front. I was confronted by the assistant manager who denied that it was there fault. The economic price and all I had done wrecker service, remove right front brake caliber, reseal &replace hose connector, bleed brakes, brake fluid, cost 122.67. This cost me my three day weekend to Charleston and could have cost me and others there lives

Another occasion, took my car for shocks, after picking my car up hours later, the car sounded and rode the same, ttok it back, they could not explain, they told me of others problem, but never dealt with my current problem that i pais $900.00 for shocks and etc.

I was lucky in the sense that I had no broken bones and my daughter was not in the car with me. But I couldn't help but think what could've happened if she was. Right now here in Tucson there's lots of construction going on at our freeways, I hits the medians on both sides of the freeway and got clipped by a semi, did a 360, until finally my car hit the other side of the freeway, than my airbags deployed. My back has not stopped aching, I have never had any back problems before this accident, I'm young 22 yrs old, and now my back is constantly aching. After the accident I decided not to go to the hospital by ambulance bc I felt nothing at the time it was several days later my back began to really hurt and has gotten increasingly worse.

I went to see the manager at sears the day that it happened, he stated That's why you have insurance several times, and You're okay. I just felt like does the world want me to have broken bones to make something out of this? My car was totaled out, but that put me in more debt bc the car lost some value since the date of purchase, in total I've lost 600 dollars spent on the tires, 500 on the deductable to replace my car...I've gained more debt... and my back is what's worse of this all, pain and debt...all I get is that's why you have insurance.

The battery had the white stuff all over it so I couldn't believe that it's not the battery. Mike was the service tech there and said that it was the wiring and they couldn't do anything about it and it's out of their hands. He said that they couldn't even get it to start, which was bull, because we got it to start and drove it to Sears. I was already getting mad at that point. He said that it should be covered under warranty if I take it to the dealership. Okay so I trusted him. I called a tow truck and they brought it to my dealership which is quite aways (tow bill was $173). I wasn't worried about it because if it was the wiring then it would definitely be covered under warranty including the towing. My dealership service tech looked at my car the next day and he said that it was definitely the battery, acid was leaking out of it and that caused the wiring to go bad. It was not covered under my extended warranty.

I called Sears right away and I explained to Bob what had happened. I was very mad because this could've been prevented if Mike had not lied to me about the battery. Bob was kind enough to give me a replacement battery but wanted me to pick it up. how? I don't have a car, it's in the dealership!!! My service tech at Mazda told me that they could get a courier to send it to Mazda that same day. So I called Bob back and he did get a courier. Once I got the car back that afternoon, I called him again to reimburse me for the tow bill that I didn't have to have. Bob said Sears don't reimburse towing and that's their policy, he couldn't do anything for me. Then I asked if I could speak with the manager, but the manager did not want to speak with me, he was busy assisting other customers.

I kept talking to Bob trying to get him to understand that it was their error, whatever diagnostic test they did saying that the battery was fine was WRONG. Telling me that it was purely the wiring that was wrong with my car and not the battery was WRONG. I could've had it towed to a much closer repair shop if they just told me and had been honest to me that yes it was the battery but we can't fix the wiring. My tow bill would've been maybe only $30-$50 instead of $173. They just kept telling me that they cannot do anything about it. I asked for the district manager's phone number and called but never got a call back from him.

I was very stressed and very upset that Sears did not even do anything about the towing bill. Maybe if it was $50, I probably wouldn't have been so upset but it was $173 that was not necessary. It was their mistake but I had to pay for it. I despise that store right now. The fact that the manager would not even talk to me was far from customer service.

it took till 3 on a sunday sitting there and still no results they fixed my car but i am not satisfied when i went to get my car i was hit with a 500.00 bill and a screwed up car it made a noise and they said it was somthing else dont worry then i ddrove it somemore and it hit the ground it tore my rim up i coould not drive my car i had to have it towed to sears

i want reinbursement especailly knowing they screwed me over knowinly and it took the whole next sunday to straight ened out the mechanic forgot a bolt in my calibear i could of been really hurt and hurt others i got no satisfaction from any manager i am still destressed i am calling bbb.Dont go near sears they just want to make money off the poor american girl in this matter never trust them again

i almosts got killed and hurt others wasted a whole day trying to resolve this problem No store manager was worthy to help me only a assitant poor business practice and customer service

I returned to Sears immediately (driving very slowly on residential streets), whereupon the problem was corrected in about 45 minutes. The total time spent in that Sears Auto Center was about three hours. The technician admitted that the incorrect tire mounting was an oversight. The manager on duty demonstrated an uncaring and unconcerned attitude, treating the situation as if it were a common occurrence. I spoke with the manager's supervisor three days later. He (Jeff Uhr) acknowledged the potential severity of the problem, that a mistake was made, that the incorrectly mounted tire could have resulted in a blow-out, and that the new tire wasn't even balanced after it was put on the rim, but offered nothing more than a free oil change for my inconvenience.

Needless to say, my trust in Sears has dropped to zero. Luckily, no one was hurt and there was no apparent damage to the car. However, I would like to have this incident documented, so that others might be warned, thereby avoiding a situation in which they might not be as lucky.

I returned to Sears as the tires had approximately 11,000 miles and the warranty was for 50,000 miles. I was informed that the tires did not wear evenly and the uneven wear was caused by over inflation. The Sears technician inflated the tires at purchase and again when the flat was repaired. At no time throughout the year did we add air to the tires. I took the vehicle to a Bridgestone dealer who looked at the tires and felt that the warranty should be honored; unfortunatly, the Bridgestone tire I purchased is exclusively sold through Sears and they were unable to help.

Sears offered a 20% customer satisfaction discount on the two new tires needed which still cost me $118.54. This is one totally dissatisfied customer who will never deal with Sears Auto Centers again.

The dealer informed me that I need a new engine for my vehicle. My vehicle is now worth $0. Sears has not taken responsibility for their actions at the local or national level. I grew up going to Sears as a child and had no idea that this entity has become so shabby in how they treat there customers. They have simply opted to do nothing. I have therefore been left to shop for a vehicle without the benefit of the investment I made in my current vehicle. I am now driving a rental car.

They claim that there is a pinhole in the line that has probably decidd to go out. I find it weird that my AC decided to wrk prefetly andonce they took replaced the fluids now it decided to stop working.

They said after i brought it back that they will fix it yet here i am on the 27 with no car because now I have to Pospone my Move to California till Late next week when they can get the part.

They are very rude to me and only Care about Money.

We are out one tire and need new one,

Yesterday, another valve stem failed. This seemed odd, so I did some research and found that since 2006, there has been a very high rate of valve stem failures and the defective stems have been traced to one company that supplies the bulk of stems to the retail tire stores. That manufacturer evidently had sent out an advisory to all tire retailers about the defects.

Having learned this I am irrate that Sears, who knew or should have known about the problem, elected to replace only the failed stem. It seems to me that if they cared about their customer's safety, they would have replaced all four stems at the first failure. When I returned the second tire, I demanded to have all the valve stems replaced, at which time the counter person acknowledged that he knew about the problem and whenever he encountered a failure, he had all four stems replaced. He told me that the person who took my first complaint was a trainee. OK, so they were going to replace the stems.

I was told it would take an hour and that there was only one other job ahead of mine. I returned in an hour and they hadn't even started. I was told that one technician went to lunch and there was only one tech on duty. It took another 45 minutes before they finished. Then as I was getting ready to leave, I decided to check to make sure the spare tire was back in its place;. Not surprisingly, it wasn't. My spare was sitting in the repair bay. Never again will I shop for tires at Sears .

I went back the next day and left the car for 6 hours. They told me they had the lugs installed, but the lug nuts they ordered were the wrong size and that they would need to order ones from the manufacturer. So, my car is in my driveway with no hubcap because the lug nuts they had didn't work with my hubcaps.

Went to Honda and purchased new wheel lock set. Honda proceeded to remove the broken wheel lock. The lock was so badly damaged they had to break the lugnut and cut off the wheel lock. because they had to cut off the badly damaged wheel lock my wheel is now damaged. The cost for the new locks cost $63.61; the service cost by Honda for removal of the damaged lock cost $387.84 and to purchase a new wheel would cost $300+Tax. We went to Sears with all this information and they're telling us they will not cover the cost of ANYTHING. It was their fault and now they won't take the responsibility. I've called the Headquarters with this complaint. we'll see what happens from here. I will never go to Sears for anything again!!

The vehicle was being driven by auto shop employees supposedly to road test the new tires and/or brakes. Somehow this led to the vehicle jumping a curb and being slammed into a concrete light pole in the parking lot. Our car was damaged to the point that it cannot be repaired to a safe driving condition and has been totaled. Obviously, this leads to significant economic consequences for our family. We now have no vehicle and have had to incur the costs of purchasing a new vehicle (tax, tag, title fees, car payments and increased insurance costs). Sears liability insurance (Sedgwick)has ultimately paid for the rental car and given us a small pittance for our destroyed car.

Damages to the front bumper of my car.

On the way home we went on a half circle entrance to a highway. I noticed the car was shaking so I pulled over. My husband looked around the car and so no problem. We started back on the highway again and I heard a loud pop than another. At that time we turned the car around to take it back not understanding what was wrong. When we got off the highway a man in the car next to us said the wheel was about to fall off so we stopped the car.

We tried to call on both of our cell phones for a good ten minutes no one answered (I noticed when we were there no one answered the phone). The road we were stopped on is two Lanes of very heavy traffic and no disabled car lane. My husband directed traffic around our car till someone stopped to help I got a ride with him back to Sears. It took me another 15 minutes to get a manager to talk with me. Forty five minutes later a tow truck that they called showed up to get our car and bring it back. Three of the Five Lug nuts were sheared off.

At 7:45 P.M. we had our car back. A new rim has been ordered and and a new tire. There was 800.00 dollars worth of damage to the car not counting the rim and tire. We were very angry about the whole deal. A couple of more miles on the highway could have been a disaster. While we were there the second time two mechanics were laughing about another botched job. who dies before this issue is resolved?

Double paid for oil change and I must pay to the engine problems diagnosed and any potiential work on the car. Still in progress.

That technician should have been fired on the spot but instead, they are going to give him another chance. Your store manager should be actively involved when someone has been screwed over like this, but instead he did not bother to acknowledge my presence until I came back the second time. I will never go back to your business again. I will tell everyone in this community how bad Sears Auto is.

when her daughter got there the car was on the lift still with the rear tires off and the hubs off exposing brand new broken break pad on the rear passenger side. it was broken due to the fact that they were not adjusted correctly and my wifes daughter who has a lot of auto mechanic experiance and also worked for sears in fla, told the mechanic, nana what tools he needed, was told to mind her own business and did not know what she was talking about, she called my wife who decided to go t sears and try to get her car fixed right.

when my wife got there the mechanic nana, told my wife his manager neil who was off that day told him to put the hubs and tires back on and get them out of his shop and tell them they can get a refund, my wife tried to explain to nana that she needed car fixed correctly and that she uses it for her business, he told her it was not his problem, so my wife being very upset called me at my place of employment to come to sears and help her out. when i got there no one was even trying to help her. not one person in the auto shop knew what to do.

i kept getting the run around. about 20 minutes later the so called manager showed up with a major attitude and called nana over to the car which he got very rude and his hand in my face. i told him to remove his hands from my face and neil said he was going to call the poilce. i asked them what right did they have to put a car that they had not repaired the breaks correctly back on the road. did they not have any concern for the saftey of their customers or other people on the rd, what if my wifes breaks fail coming to a stop or a sudden stop not to mention the lives of our young grandaughters who we pick up from time to time,

after about 15 minutes of heated discussion with neil he decided to go get new breaks and have nana put them on. they finally got the new breaks on her car at about 830 in the evening, sears auto and neil and nana have no respect for the safety of their customers, i will be honest and say that i had very heated exchange with both of them for disrespecting my wife and stepdaughter but i was very upset at the fact they would send a car with breaks they put on that were damaged due to their error.

if anyone in the sears organization cares, my wife and her daughter deserve an apology, we do a lot of business there, my wife owns a very popular cleaning business and buys several vacuums from there a year not to mention xmas presents clothes for me from time to time, but i dont think anyone cares for it took them over to hours to get me a 800# for complaints they said they didnt have one, i bet you dont i said, now 3 days later and several promises from corporate personel that the regional manager would call us, guess what no call, but i will tell you all one thing i know a lot of people in charlottesville, i will make sure the word gets around on how bad sears treat women customers. so sears if you actually do care and read this and neil and nana are a mistake call us and make it right, brakes are probably the most important safety feature on a car.

eleven days later after the tire needed repaired a fifth time i needed an alignment.the manager at sears could`t tell me when the tire was made he was rude refused to answer any questions walked away he became agitated i`am the one that bought the tires there and the roadhazzard couverage. the tires was rotated and balanced and if an alignment was needed i would have been notified sooner.

i had to replace tire at full price although i had road hazzard warrinty and the tire had 6/32 of an inch treads over all of the tire except the area where the plug was installed that is the only area where wear can be seen.the tires was checked only eleven days prior to being taken to sears on 5/11/2008 and for five of those days the car wasn`t driven.of the remaining days it was driven to sears for repair of the tire on 5/11/2008.

I told him two year old tires are unacceptable, he gave me a note stating they would replace them. Several days passed . Received a call from John? , I explained to him what happened. He said he would talk to the department manager. John called back and told me the manager said we would get up to date tires. Again several days passed and then Kelsey called to say they can not get me newer tires, thats the way we order them?.

Called Michelin (spoke with Jackie) several times, they can not explain how Sears is stocking old tires. Enclosed is a copy of our invoice March 4, 2008, also our invoice for the set of tires we replaced in the Orlando Sears on March 13, 2002 (six years ago) as well as Kelseys note saying these tires will be replaced. The Michelin tires we purchased at Orlando Sears developed hairline cracks on the sidewalls at the end of six years. .rubber does not improve with age , but gets hard and cracks

I will not start the next six years with tires already two years old. Sheldon Waterman Sheldon is my husband and he is just letting things go better than I do!! I was thrilled yesterday when we took our car to Sams and had four Michelin tires installed. the dates on their tires were for the seventh week of '08.............

I had someelse look at the alignment and they told me that the wear on the tires were not from the alignment-because the car was not really out of alignment-when we pick up our car-we were told it was $330.00. Actually we probably really did not even need tires-we probably could have rotated them again or maybe do another alignment instead of the tires. the manager was suppose to call me yesterday and refund the money for the alignment-but has not-he was also very rude. We thought they would at least exchange the tires since they only had about 13000 miles. we have not put out about $800.00 in less than one year.

this is really way to much to pay for tires that are just about one year old with only about 13000 miles. we would just like to be refunded for the tires -we believe that the person that waited on us-just wanted to go home-because he did make mention of it.

I asked for the supervisor and he said it was him but that his manager was going to be in at 1. I came back at 1pm and spoke to Amed Aguilar. He didn't even look at the battery his mind was set when I came in. He said I could not get my $204.71 because the battery was used. I have purchased many things and returned them within the terms of the transaction.I asked him to show me the terms on my two page receipt and he asked me to read the warranty statement on batteries. i told him that this pertains to batteries and not refunds or exchanges. He was cromfromtational and even said I kept changing my story and therefore more reason to deny my refund. Bottomline I purchased their best most expensive battery I decided to refund the battery because I understood it was my right as a consumer. I have the original receipt it was within 24 hours and there is nothing wrong with the battery.

I am a manager at a retail store. I understand sometimes refunds are granted based on a case to case basis. Amed Aguilar made me fell so useless never tried to help me. Instead was very agressive and even sarcastic. I never ever felt so scammed because of one person's poor descision on a $204 item. This has taken all day to get to nothing I don't know to to call for help. or where to go to sell this battery or somehow get my money back.

When i received my invoice I noticed that it said that my car had been completed at 3:57 as indicated by the odometer out reading on my receipt. I asked the associate 442525 about this and he said that it had been actually completed at 4:18. So, he blatantly lied to me in order pacify me. I again inquired if this was standard operating procedure to have customers wait an hour and half for a simple oil change, with no answer from the associate. I inquired to speak with a manager, Chuck, who was apparently gone. So, I paid and left. I will be filing this report with Sears Customer Service as well. Needless to say I will not be returning to Sears any car related issues.

The following day me and my boyfriend went to sears and spoke with a supervisor. He had security come out to take report. Security took a writen report and pictures of the damaage. He explained they were going to look at the video survilence to see if the damage was done by one of their workers. I estimate two weeks later I called to follow up on the status. He advised me to contact their insurance company and he gave me a claim number. He also told me that from the video they could not get a clear view.

I contacted the insurance company who were not helpful at all. I then spoke to Alex the manager at Sears who told me the damage was not done by them. I attempted to make a complaint to the corporate office of sears three times. On my third time calling I spoke with stephanie who called Alex while I was on hold. She then told me that it would not be covered because Alex stated it did not happen there. He believes this damaage is from a curb.

Stephanine stated my only option is to email the CEO of Sears, which I will be doing after this. I have obtained two estimates that range from 600.00-700.00.

Car will be seen next week by Sears to determine if any damage was caused by tires rubbing inside of wheel wells in my new Lexus.

I went out into the main store and requested a store mgr. They finally found one after 12 min. I asked them where they were going to put me up for the night, because I would be out of hours before they or anyone else could put tires on the truck. He said, "I'll tell you right now, we are not going to put you up anywhere. He then proceeded to ask the auto manager about why my tires were not installed. The auto mgr. said their jack was broke, and I reiterated that I had offered a jack. The store manager said they can't use my jack in their shop. I added...because of liability issues, and next you are going to tell me I cannot use my jack in your shop for same reason; he affirmed such. So I asked if I pull the truck outside, and take the wheels off myself, did they think they could manage to mount the tires? The store manager said they would and told the auto mgr to tell the tech he had to stay and mount/balance tires for me.

I ended up having to pull the track back into their shop because their air hoses necessary to do the work did not reach outside. I did all this, the work myself. Should they decide to dispute this, I took a picture of position of my truck, if Sear's liability insurance company would like a copy. The auto mgr said he would give 10% discount for all my trouble. As I was signing the credit card receipt, the auto manager tried to give me only $23.50 for the tires costing $289.73. I pointed out that this is not 10%. He said it was. I showed him the error in his math, and he said, "Well, you're right, but I can't discount the labor." I was livid and asked, "You are surely not paying your tech for for removing the wheels, then reinstalling them after putting the tires on, are you?" He said no, embarassed, and offered to give me a $20.00 gift card.

After all was said and done, I was still out the expense of a motel room because I did not have any in-service hours left for the week. I got a room at a motel using my 10,000 Choice Rewards points because I did not have money for room. I earn 10 points for every dollar spent, so the math says I had spent $1000.00 to earn those points. So for my inconvienence, for Sears ineptness, and for their lack of concern for the situation they put me in on my hrs, and for their self-contradicting on me working on the truck in their shop after they said I could not, Sears owes me for having to get my own motel room!

I feel that sears owes me at least $100.00, that is ten percent of the $1000.00 spent to earn those 10,000 points. As I was leaving the store that night at 8:10 p.m., the auto mgr says, "I sure hope this doesn't spoil you on not coming back to shop here again." This will be determined by Sears, as well as the number of the public I relate this problem to.

On 02-12-08 Gordie Bouchie Lincoln Mercury performed alt/batt test for $50.33 and could not find problem but admitted something is causing battery drain. GBLM said next time vehicle dies do not have it jump started, but have it towed it to be tested while dead. 02-17-08 used Schmidts Auto Inc (recommended by GBLM) to tow to GBLM: $73.85 as battery dead again. 02-18-08 GBLM traced short to Diode in alternator. GBLM installed alternator: $529.43. Battery indicator is where it should be. No more dead battery. GBLM gave me the bad alternator to return to Sears.

On 02-23-08, I went to Sears East Town and met with Pat, the manager, who said I should have taken it back to them, but they did not tell me to do that. I am out a total of$1135.71 not to mention the stress of it all, missed work, borrowed car, etc. Someone needs to make it right instead trying to stick their fingers deeper into my wallet. How sad in this day and age that greed takes precedence over good, quality work. I hope this is not a hopeless case for me as Sears East pretty much implied "go ahead, call consumer protection". I was satisfied with the service at GBLM, not SEARS. I have the paperwork for all dates and services above and a boxed alternator core which is the one Sears E installed.

On Thursday 01/24/2008, we finally had time to go back to Sears to have the tire checked. We had to wait 20 minutes after the opening time to just be acknowledged. There was only one person on duty, and he was unloading a truck full of tires. Apparently the rest of the people aren't required to show up for work when the business opens these days! THIS time, we were told that the valve stems hadn't been replaced because they weren't Sears tires, and were charged $21.20 for one valve stem because it was bad. (I told them it was the valve stem when I walked through the door.) There was no troubleshooting involved on their part. Valve stems don't cost that much. I shouldn't have been charged for a flat repair caused by one of their technician's obvious mistakes. What's happened to customer service? If YOU break something, YOU fix it, at no charge to the customer. The whole chain has lost my business!

$21.20 flat repair charge by Sears. $20.00 (+,-) and bicycle pump. No REAL physical damage. Had to drive on flat tire to service station to re-inflate on 1st day noticed. Just caused sidewall scuffing. Purchased bicycle pump to prevent repeat performance.

Last week, after calling the store we purchased them at, they told us to go to a local Sears and tell them what happened and it shouldn't be a problem, we still had the one tire on the car and after all, we'd have to buy another tire as well. My husband went to Sears, explained to the manager what happened who denied honoring the road hazard insurance. After that, one of the mechanics said you should have told him that it was shredded up and laying on the hwy, he'd have covered it then. Now someone please tell me what the difference is here. The tire was destroyed either way, if they would honor it one way, why not our way? We should have lied in this case? Apparently so! On top of that, while waiting for over an hour for only 2 tires to be put on the car, the mechanic pulls his car in and proceeds to do an oil change before he finished the work on our car. My husband even complained to the manager who dismissed it and said they need to finish up a bunch of stuff before the garage gets painted. I guess it didn't matter to Sears that we were the paying customer and they let their employee's work on their own cars while on the time clock! UNBELIEVEABLE service! Where is their so called satisfaction guaratee? I dont see it!!

Initially I left the car at Sears for over three hours for the job to be done right, and waited at Sears for an additional three hours for the job to be corrected. I traveled twenty five miles fearing for my life, and time is money and deception is just not honest.

After many attempts to the store they finally advised that a new rim was ordered and would take an additional 6 days to receive. When they called and realized that I would not let them touch my car they told me that I had to pay a deposit of $150.00 and they would give me back the money when I returned the rim which they destroyed. I contacted customer service which advised me that they really do take complaints they just listen and what ever the store manager says goes. I asked to talk to someone higher or in charge and I was told they are the highest I could go. They advised me that their is a CEO but he will not talk to customers. My only choice at this point is to leave a deposit to get the rim which they destroyed or let them put on new tires for me. I refuse to pay them $700.00.

Waiting my time and patience and the inconvience they caused me for over two weeks.

Wear and tear on wheels, 1000+ miles of wear going wrong direction and compensation for my time to wait while they correct their mistakes

I had to pay for the dealership to place it on the machine to see what was causing the problem. I was without my car and it had to be towed when it didn't start.

I now have to figure out how to get there when the manager is there. Plus, I have to spend money on gas to get there.

This was infuriating me but I did not say anything, I was told to sit in the customer waiting area and they would call me.

After sitting for almost two hours I looked under my truck with son to find out they never even changed the oil filter. They then experienced the not so stupid side of me. I walked right into the back garage found the tech. who admitted he never changed the filter.

Was told to come back the next day and it would be handled quickly. Been here for three hours. Worst service I have ever had and will have someone else check to see about the breaks and rotors if they were done as charged for.

Vehicle only has 31000 miles on it! Feel like I've been overcharged and slighted. Not comfortable with the service which makes me very hesitant about the quality of products used.

Have missed two days of work (commission based) to get a simple job done!

Will never use another sears auto center nor recommend it to anyone again! They used to be a company of quality, but two days of bad experiences sold me on their current level of commitment.(What would have happened if I wasn't auto savory and drove off, paying for tires, but not receiving them? Whose word would it have been? Did the rotors really need to be replaced?? Now I wonder...)

We honestly think the reason we were ignored for 3 hours is because we are two women. They lost our business, and we will find someone who doesn't lie to us. The tires we were purchasing were on sale; now we may have to pay full price for them.

I asked how three rims could be damaged in exactly the same location when only the right side would be against the curb, and he couldn't explain that. I assured him the rims were not in that condition before, and I expected them to make it right. He said his tech stated that he didn't do it, and he couldn't help me. I told him if that was his final decision I would pursue other means. I was totally surprised Sears would take this attitude, and I will never shop there again until this matter has been resolved. I also want everyone to know what they can expect when shopping at Sears.

Like I said..its only a $25 part but thats not what ticked me off.It was the conversation I had with the manager at the automotive dept. at this sears store.I called the store to see if they had this cover in the shop they did not. I told him it was now missing from my truck and they must have not secured it well when they put the wheels back on. He then acted as though I was trying to con him out of a $25 hub cap with no regard to the fact i just spent $600 in his dept.

He said there would have to be a thorough investigation and all that bull over a hubcap.I told him to forget it.

Now, car 1, has puffs of white smoke leaking from the tail pipe, just 1 1/2 weeks after having service done to vehicles. I hope it wasn't because of the Sears maintenance workers. I hear I may have to replace my engine.

At 6:30 he was on the road, he had purchased 4 new tires. At 7:00 that night I recieved a call from a State Trooper, that they were looking for my husband that he stole the tires! I explained that i gave my credit card over the phone and he understood, He gave me Sears phone number and said he would call them also. I called Sears and spoke with the manager Pete who was the rudest person i could have spoke to. He stated that my husband gave him the wrong phone number and that he did not pay for the tires.

I explained to him we gave it to the sales person who he claims we never did, and that my husband just took the car when it was done. MY husband came home the next day and had the repair order with the correct phone number on it. I called sears to talk to pete and explained the phone number was not wrong and that we in fact gave him our credit card number over the phone. I also stated that he never said that they could not have been at fault that in fact we were 100% at fault. I asked the manager Pete of Sears for his last name and he would not give to me.

I feel that were we treated so unfair and that we did nothing wrong. My heart sank when I got a call from a trooper telling me that they we looking for my husband and that they watched him on video in the sears store. The trooper was very nice and understanding, unlike Sears.

Then we get into proper training and broken equipment -- they have people doing brakes and other main services that they are not trained to do and are ripping off the customers because of their poor work and overselling.

Then even if they knew how to do the job the equipment is some times not accurate. for example we were told to use an alignment rack that was unsafe and had broken alignment targets so the alignments that were done on that rack all day were known to be done wrong and we still took the customers money.

I waited from 9am to 6pm to have four new brakes and tires put on and on top of that they marked up the parts well over 50%, and kept me basically in the waiting room as the last customer, I watched my car sit on the lift with no one working on it for hours at a stretch and the two times I said something, I just asked how long. The worker went back to my car worked for 15 mins and left again.

I feel the markup of their parts are very excessive and for $1,100 three tires and a complete brake job should not have been a five hundred dollar markup. They had me at bay as they broke my original calipers when they took them off and what could I have done but agree to the replacement. I felt they forced the my purchase by breaking the caliper trying to get it off.

I didn't have time to check the new installs when I got home so I prayed I could make it to work the next day and after getting home the next day check behide the Kid-Tech.

First I removed all the lug nut (hub-caps) covers, one on each wheel about 8 round, I popped them off one at a time and as I was doing so I noticed one of them was not all the way seated in the rim, it had a very badly bent finger that holds the cover on, it was done by their Kid-Tech....how do I know this because I had just taken my wheels off and cleaned them just two days before taking my Van to Sears and I know how I installed these covers.

Now to continue with my inspection of the trained Kid-Tech....I've got a torque wrench just like the one the Kid-Tech was using to torque my lug nuts, My vehicle owners manual says that the torque should be 100lbs for each lug nut.....I knew they were going to be off, like I said I watched this Kid-Tech torque the lug nuts and guess what,?all of them were off, some were even less then 30lbs. to break loose.

Anyway I unloosened all of them and re-torqued them to 100lbs. Someone needs to show this guy how to operate a click type torque wrench cause he's not even close to knowing...it's your safety that's in his hands...

Now how about tire air pressure? Well if he's not to good at the other stuff what do you think he knows about air pressure and tires!!? LF 35.0 lbs
LR 32.5 lbs
RF 32.5 lbs

RR 32.5 lbs.

This guy will get you killed one way or the other, great job!

The guy that rang me up after the job told me that it was important that I call the number for the Sears Survey and that he had hoped I thought I had gotten a really good job on my tires change and I told him we would have to wait and see if that was the truth about their job for me, he looked at me like Oh crap we've got another complainer here,,,,

Well sir you have done your first and last job for me! See I've been to mechanic's school and that's not the way it's done! I think it's good to hire Kids but they have to be taught the right way so they don't cause accidents and get people killed and the Survey will get the attention it needs, Thank you very much!

I told her that I expected my car to be in the same condition that it was when it came in. She told me to get 3 estimates for the seat to be repaired. My seats are perforated and I told her I would only be taking it to the dealer.

I took it in and they said they could not fix it, that they had to replace the seat cushion. I called Lila back. She told me that she would pay for the seat once it's repaired with the Sears corporate card. I told her that I was having a hard time reaching the office and asked for a direct number to call once the repair is made. She said she did not have a direct number.

The day the dealer called me to say the cushion came in, I called and spoke with manager Paul on 7/30/07. He was rude and vague. I told him the car would be repaired on 8/1/07 and I need a direct line to make sure it's paid for. He said he does not have a direct line. I told him I called earlier that day and could not get through. I askd for his bosses name and number. He gave me his name but, refused his number. I asked for an email address for his boss. He refused that also.

I asked him why they were being so difficult for a problem that I did not cause. He would not give me any last names, no direct lines, no numbers for his boss or email addresses.

Not more than 45 minutes later he gets a call that he needs brakes and that the brakes are not working. I and my son told them that he had brakes all week and today, because he drove it around this morning and to the autocenter and he had driven into Baltimore and Bowie Maryland for work everyday this week.

I mentioned that they must have messed something up. The manager on the phone said now don't accuse us. Well what are we to think? They called back at 8:30 p.m. (8 hours after he dropped the car off) and said it was ready.

When my son went to move the car it didn't have any brakes at all. Now lets think about this, it had brakes this morning when he ran errands and it had brakes when he drove it to the shop for tires and it obviously had brakes when the mechanic drove it into the garage to replace the tires. Then all of a sudden it doesn't have brakes! They keep telling my son it was like that before he brought it in. If that had been the case then my son would not have made it out of our driveway without brakes.

I called to inquire about rear brakes for a 1998 Expedition that I use for just short errands and explained that I knew that it needed lots of things as it was recently inspected by a competitor I was given a quote of $110-$120 and made arrangements to be there right away so I could shop at the Mall during the short time they said it would take. I made it clear that I just wanted rear brakes and and oil change at this time.

Forty-Five minutes later I was called and said the estimate to repair the Car was $340 with a bunch of additional service I did not order. I said I would just take it back to your competition where the were going to do the repairs for $160.00 and with 1 and 1/2 hours of my time wasted I went to pick up my car and was told I had a $15 inspection charge,

I brought it back twice,and both times they said there was nothing wrong. Now, more than a year later i got the car inspected and after the inspection i had problems with my brake line. I think it was the fact that they were lazy that they didnt see anything wrong with my brakes.

when i returned to pick up my truck the first thing i noticed was the mechanic, had tracked in grease, all over what was my spotless light grey carpet i immediatley walked back in and told them someone needed to clean it out of my truck or they were going to pay for new carpet.

the mechanic or service tech came out and did a decent job of cleaning it up.also i noticed that my center caps had been put back on by this point i am getting very mad, at these guys. so after the cleanup of my carpet i took my truck and went home while i was unloading stuff i noticed that the cupped tire's which had been on the front of my vehicle were still on the front. i inspected the rest of my truck and noticed that the tires had not been rotated so i took them off and rotated them myself instead of taking it back to sears for fear of what else they might do to my truck.

as i removed the wheels and started rotating them i also noticed an amazing amount of weights inside my rims both stick ons and hammer ons..and that they were placed on opposite sides of my wheels. i have never seen anyone do this before, and i have had a lot of vehicles and hotrods and four by fours.

prior to sears there were a total of six hammer on weights small ones and after i couldn't even count all of the stick on weights, and there were over ten hammer ons..??? this makes no sense to me..

the last thing that they did was break two of the retainer rings springs inside of my center caps.. so now my center caps make noise going down the road, and are loose like they may fall off.

Sears and their manager insisted that they were unable to give me a free written estimate because it wouldn't cover everything unless it was checked throughly, through the $15.00 check. I asked the manager if this was a Sears policy, they said NO, but they were told to do this.

Well I got it towed out of there and sent to Ford dealership where they told me it is totally ruined and needs to be replaced and I am responsible for paying for it. Ford told me it is warranty but not covered if another department other than Ford ruins it. So he told me he would write me up a form and telling me what was wrong and how much so i can then take it back to sears to get rembursed. My questions and concern is how do i go about getting my money back for these calibers which 3 mechanics have told me was their fault.

One time I had to leave my car in Sears's parking lot for over night and called my friend to take a ride back to home. If Sears does not change their attitude towards customers, store will loose most of the customers. In my house all of the hardware and appliances are from Sears but my future purchases are going to be limited from Sears due to their service and attitude.

A month ago, Sears's kitchen cabinet installer had an appointment to visit my house but 2 hours before he cancelled it by saying that, 'I am not in town this weekend'. Wake up Sears before you fell in a permanent SLEEP. Do something to gain customers. Customers are like a flow of water, you need to hold them back.

I then realized they (sears) had put the wrong size tires on my car (needed 185/65r14 they put 195/70r14) The tire was scrubbing against my wheel well and who knows what else to the car.

I called the manager first thing monday morning to notify him. He said I could bring the car back and they would change them, I told him I could not bring the car back until next Sat. He said to just ask for him and they would do the work. When I returned the following Sat.

Sears seemed surprized that the tires were wrong, I left the car to pick up later. About 2hrs later they called to inform me they needed to fix the brakes and the lower ball joints. Amazingly the lower ball joints were checked off on a check list stating they were in good condition last week, this form was signed by the technician and csm stating they evaluated the vehicle per companys evaluation and repair guidelines.

I then agreed to the repair work which would be the ball joints and both sets of brake work, front and back. The guy told me they would not have time to do the brake work today but the ball joints could be repaired. I left again to only recieve another phone call stating they would now have time to repair the brakes.

We returned to the store when they were almost finished, another guy told me they only had to take the car off the lift and test it (drive it around to check the work). I then found out they do that (test drive it) after any work, such as an alignment or brakes. I also found out that they only repaired the front brakes and the guy knew nothing about the back ones. I would think if they checked the car properly the first time they would of never let me drive out with all this wrong with the car, or did their mishap of the wrong tires for my car cause this damage. ... I left very unsatisfied and now in over $800.00 in the hole from all the work.

Sure enough, when we go to pick up the car the next day, the service clerk said Jeff never told them they had to keep the parts. Their only solution was to have some other service guy go dig through the dumpster and guess which ones were mine. No thank you I dont have time to sit around for 3 hours while they guess which parts are mine.

I have been burned by car servicing centers (not sears) in the past and I was a little weary of Sears bc I have read so many bad reports about them, thus the reason I asked to keep all my old parts. I didnt get a good feeling from Jeff and some of the people in there to begin with and this little mistake about them forgetting about keeping my used parts makes me feel like I got hosed and maybe had some extra work done that didnt necessarily need to be done.

The best Continental would do was a 50% customer goodwill credit towards the purchase price of Continental replacement tires.After much research I found these tires to be very poorly rated on Tire Rack .com an the 17 version was involved several years ago in the infamous Ford Explorer Rollover scandal and lawsuits. (Firestone tires were mentioned most, but the Continental tire 17' Touring Contact AS was also involved) The tires are only T rated to 118 MPH,not a good OEM choice for a car being sold as a sports sedan,capable of speeds in excess of 130 MPH ,and has a speedometer that goes to 150 MPH.

This was gross negligence that put me at risk of serious injury. I plan to have the wheels checked early next week to determine if damage has been done to the posts or the car.

I was also informed that Sears had incorrectly balanced my tires, because whoever balanced your tires didn't know what he was doing. This dealer analyzed my tires, found that 2 were defective, and rotated the defective ones to the back. I was charged $60 for the test and rotation. Upon returning to Sears, informed them of the situation: that I had wasted 4 days of driving to - and waiting at - Sears for a problem that another shop had diagnosed in 5 minutes. I demanded that the defective tires be replaced, and that Sears reimburse me for the $60 I'd spent on the analysis and rotation at the other shop. They complied.

I wasted a lot of time and probably contributed to excess wear and tear on my car because of the lack of expertise at Sears. I will NEVER buy tires - or use their automotive department - again.

I had gallbladder surgery 15 days ago. although I can get around I am still frail. The importance of the airconditioner is because I do volunteer work for the elderly many of them have pulmonary problems and have to have air conditioning, Thus they have to take a cab until I get my car fixed.

The consequences included stress and letting a perfectly good truck sit because of the leak for over one month. It put my family in a transportation bind.

My bill doubled to $122.00 to drive my truck off the lot. They were unwilling to compensate me with any more than a 10% discount.

I called Sears to complain and they told me that they wuold pro-rate the tires and I would have to pay the difference. Of course I did not agree and complained all the way to Chicago. Anyway needless to say I did not win. I went back to Sears to purchase a second set of four tires, two of which were pro-rated. This was on May 5, 2004. This time it cost me another $442.00 and they re aligned the truck when it did not need it. The second set of tires I purchased were 50,000 mile tire. Low and behold my truck started to bump again at the 25,000 mark.

I took it to a Automotive shop in Savannah yesterday, March 17, 2006, and they told me the belts had separated on the tires on the front of the truck. They could find nothing else wrong. I do not drive the truck regularly due to gas prices so the mileage on the tires are low. I do drive the truck weekends and whenever I need it. 12000 to 15000 miles a year.

I immediately called Sears and the vehicle was towed back to Sears. Their mechanics looked at it again and stated they could not fix the brakes. They towed the van to Goodyear and they stated they could repair the brakes.

After they changed the rims around, and I left and the same vibration was back. I took the rim they took off my car to a Independent tire service and they checked the rim to see if it was bent, and it wasn't bent. I have been to Sears about seven times about this, and they have done noting to fix the problem, except try to say there is something wrong with my cars suspension and there is nothing wrong with the suspension, because I wasnt having any vibration problems with the old tires!

Later that afternoon I took the car back to Sears with the payment receipt . The cashier apologized and referred me to a technician who that stated “some of the younger guys did not know about this kind of stuff” . The work was completed and I was not charged. On January 13, 2006 I took my car to the Nissan Dealer because it was pulling to one side and shaking. I was informed by my service advisor that the tires were cupped and pulling to the left, due to the car not being aligned. He further stated I needed four new tires and an alignment.

I took a deep breath and prior to heading back to Sears decided to call the Manager (Mr. L) of the automotive shop -- he said to bring the car in. Upon arrival found 5 employees in the cashier area talking to each other. After several minutes I was asked how I could be helped. I gave the cashier my name and that I had spoken with Mr. L by phone, before I could finish my sentence Mr. L interrupted and instructed the cashier to do a work request.

Mr. L never acknowledged my presence; I only knew who he was by his name tag. The cashier asked me if I wanted to be seated and my reply was no I wanted to see what was being done. I walked to the shop where my car was mounted, the technician turned the wheels went inside and spoke with Mr. L. He came out and did the same thing the technician had done. Mr. L then looked at me, never introducing himself and stated “Your tires are like this because you did not rotate them in the last year”.

I informed him that my tires had been rotated at the Nissan dealer, his reply, “prove it”. By this time I was so upset I could not find the paperwork for the rotation in my car so I called my Nissan advisor. The Nissan service advisor spoke with Mr. L and informed him of the dates and mileage for tire rotation. He further advised me that even if my tires had not been rotated within a year it would not have cupped the car the way it was. After speaking with the Nissan Advisor, Mr. L continued to blame me for not having a tire rotation for the problem. He stated he would give me 20% off the price of new tires.

Not willing to settle I ask Mr. L for his manager's name and phone number. He refused and advised me to call the Sears Customer Complaint Department. The number he gave me was not correct. After finding the correct number I spoke with a representative who connected me with a TJ who stated he was Mr. L’s boss. His conversation began by stating “Mr. L told me your story -- because you have no proof/paperwork I can only give you 50% off the price of new tires."

I continuously tried to tell my side of the story and he never once listened or apologized for my troubles. After this conversation I made it my mission to produce the paperwork for maintenance completed on my vehicle. After finding the receipts for the work Sears completed, I found on my second visit the only work done was a wheel balance, rotation, adjusted the pressure and removed the old weights. Again, no alignment was done.

I drove the car for almost a year with new tires and no alignment. After finding the documentation I called the Customer Service Center who spoke with the Shannon Mall Store District Manager who stood behind the original 50%.

The next day I decided to take the car to the same mechanic that my employer (a police department) uses for its fleet of cars. This mechanic passed my car with flying colors. When I asked him (after the inspection was done) if he had noticed any problem with either the wheel bearing or the tierod, he stated no; he put it back up on the rack to show me that there was nothing wrong.

He noticed immediately that the wheel bearing assembly was new. Last night I took my car to Firestone to have my winter tires put on and low and behold they discovered what was causing the loose play in the wheels. The lug nuts had been loosened. The mechanic said that this had obviously been done recently due to the marks (cleaner spots and scrapes) on the lug nuts. No one had touched those tires since the change over in the spring. I have to conclude that this was done while I was at Sears!

I was furious by this time. So I asked to contact the regional manager, and they said that they could not find his card, to come back in a few days and they might have his card by then. So I stormed out because I felt betrayed. I came back two weeks later, and I got to talk to another manager. He gave me the same run around and a customer service phone number to call. I called it while standing there, and I got no result. I left a message, and still to this day have gotton no response. the wheels have not been on my car since. I had them remove them and put on my stock wheels, at my expence, which made me even more upset.

The next day I returned the car. Now, it took all day to try and fix the problem. finally the car was ready, I drove back to Arkansas and about a month later, the same thing occurred again. Back to Sears.

This time I went back in the shop where the mechanic was working and watched while he check the struts. It was discovered that they were put on wrong so he had to cut a hole so that they could fit. After all day again, finally my car was supposed to be ready to go.

About a month or so went by and the car started making that same noise so I returned for the third time, so again they checked the struts and some parts were not put on right or left off.

Well, about a month or two passed and the same-old noise started again, I went back to Sears for the fourth time and this time they had all new mechanics so they removed the old struts and put on new ones.

I had Sears mount and balance tires on my new wheels (still in the box). After they had finished I had large, deep scratches on all four wheels. After the were installed on my car I noticed a metallic scraping sound coming from my front wheels when I turn sharply. I came to find out that these wheels did not fit my car. I stopped in a competing tire center and they told me the wheels were scraping against my car. I asked them what wheels would fit my car and the competing tire salesman showed me many wheels that Sears told me that wouldn't fit.

My mechanic tested the vehicle for problems with the wheel bearings and stated the problem was a bump or imperfection in the tire. I took the car to Sears where I purchased the tires and asked them to exchange the tire.

They reviewed the problem and after several hours, told me I needed new struts. I can't for the life of me imagine the cause of a bumping sound in the tire would be the result of a strut problem.

Four struts on my 93 Intrepid ES cost $450. How can the sound become more rapid as the speed increase be the result of a strut problem. Under the laws of physics this is impossible.

We don't know about the laws of physics but a quick trip to Small Claims Court will quickly determine the laws of Connecticut with regard to this matter. Joseph should be certain to read his warranty to be sure that this defect is covered after 14 months.

11/24/01--Right rear tire replaced because of defect(sidewall separating) . Replaced Firestone tire with a General brand tire. Mileage-115,162 mi. Cost--$38.19

4/9/02 Flat repair on right front. Mileage-117,742 mi.

5/10/02 General tire on right rear replaced because plys were separating under tread. Mileage-118,388 mi. Cost--$34.44.

5/14/02 Driving north on I-75 at approximately 8:30 a.m. I had the left front tire to blowout. At interstate speeds this was not a pleasant experience. Contacted nearest Sears Auto Center and they only offered to replaced the blown tire for and additional charge of $58.00. Left Sears and had a new set of tires installed at Wal-Mart(cost $375.00).

5/16/02 Contacted Sears Auto Center where orginal tires were puchased. I was given a $60.00 customer service gift card and an apology for my troubles. (Please note that the tires were rotated and balanced on a regular basis at the same auto center).

Because of the negligence of Sears Auto Center I have suffered not only economic but also emotional damage. Having a catastropic tire failure at 70 mph on the interstate and then having to put on a spare tire with traffic zooming by is very scary and upsetting. Also, this incident caused me to be late for an appointment. Economically this incident has cost me in several ways. $177.00--estimated worth tires replaced; $25.00 to replace trim on wheel.

I feel that Sears Auto Center did not adhere to their own INSPECTION guidelines(Sears had ample opportunities to find the defects--tire repairs and routine service) and by not doing so placed me and my family in danger. The tire failure could have resulted in a serious accident!!

We were told that if we did not try to sell alignments to all customers that there would be diciplinary action. We were also told that there would be consiquences for certain types of returns.

Even some of the jobs we were told to do were unreasonable. Such as stocking batteries and battery acid without any sort of protection such as rubber gloves, aprons, or face protection. Acid burns are not a fun thing.

I was aware of car lifts that would drop with the cars still on them. Many of the employees were not trained to use the equipment properly. Many of them without safety glasses, back belts, or steel toed shoes. There was even a time when we had a 16-year-old boy stocking the batteries and tires which included using heavy machinery such as pallet jacks and freight elevators.

Sears was responsible for not properly handling an employee's on-the-job accident, just because the employee did not read english easily. One of our mechanics acquired some inner ear damage from someone using an air gun next to his ear. I feel that it is wrong to hire somebody and not give equal treatment. That guy ended up paying bills he could never afford and now he can't hear as well as he once could. It also leaves him more open to infection.

The list goes on and on but I thought I would just give you an idea of what it was like to be on the inside IN an entry-level position. So much for a compeling place to work, shop, and invest. I quit!