Sears Tire & Auto Centers Reviews

I decided to go to another shop that I found out an acquaintance worked at. It turns out that I only need the brake pads for the back. And guess how much it's going to be? - Under 150 dollars. So if I would have stayed with Sears and given in to that guy insisting to leave my car right then, I would have thrown away over 650 dollars. He told me I could pay with my Sears card but I told him that I was nearing the limit so no. So he said that I could use my card for some of it and come up with some cash for the rest. He was pretty insisting. I'm guessing they get commission, right? Goodbye Sears.

So on the 29th of June, I got a call said the tires were in. I went to get the tires put on because I'm going on vacation. Well the guy check me in. Can you believe they order the wrong tires again?! I have been waiting a total of ten days just to get tires. The bad thing the manager was in the shop did not bother to check to see what the problem was. He just was trying to go home.

Now, today is 5th of July and my tires are not here. This is this the kind of service Sears gives to people. I am a retired command Sgt Major, no threat. May be I need to take this on post to fort hood senior command team to let them know how Sears does to our soldiers.

My wife, not sure what to do called me. I told her to not let them touch the rear brakes and just get the front ones done. She went back and told the service advisor this, who proceeded to tell my wife that they couldn't do just the front brakes, because it would be an extreme safety hazard. Which is kind of ironic, since my wife told them to forget the whole thing and had them put the tires back on, then left without any brakes done at all!

We then contacted a friend who told us to go to his mechanic. When my wife got there, she told him what we wanted done and related the story from the Sears Auto. The mechanic, just for the heck of it, took of the rear wheel and inspected the rear brakes. While it was still on the lift, he called my wife back to look at them. It turns out that not only was there no leak whatsoever, but the rear pads had like 75% or more left on them. We gladly paid what this mechanic charged, which was a mere fraction of what Sears wanted. We'll never go anywhere near that place again.

In March of 2010, I took my car into a mechanic for a checkup and oil change and he found some cause for concern. He asked me to return in two weeks so he could check the oil. I did, and he discovered that my car had run through an entire quart of oil in the two-week period. I contacted Sears immediately and Miguel told me he'd be happy to take care of the issue and asked me to have our mechanic send him a quote for repairs. I immediately took the car in and our mechanic faxed over a comprehensive quote to Miguel. A week passed and we never heard anything back. I called Miguel; he said he was looking into it and he'd call back. Another week passed and still there was nothing. I called several times with no returned calls.

I then reached him two weeks ago and he was belligerent, rude and completely irrational and I found myself having to calm him down in order to try to resolve the issue. He promised me he'd call me back with an answer in two days, and again, failed to do so. I made multiple attempts in the past week and a half to get in touch with him. I have left messages with his assistant managers, shop workers and even with Sears store management and have received nothing back at all. My car, a 2007, is running like a car that was built in 1987 and I just want them to handle the repairs so I can drive my car without the risk of further damage.

In June 2008, I took my truck in for an oil change and tire rotation. A lug nut was broken and I had to pay to have that fixed. They claimed it was like that when I dropped it off. In November 2008, I again took the truck in to have an oil change and tire rotation. When picking up my vehicle, I checked the center caps. I routinely do this because they usually break them taking them off. The left front was broken and just sitting there. I confronted the mechanic and he stated he did not break it. I addressed this with management and they agreed to replace it.

It took two weeks for them to finally get one from the Nissan dealership. This incident with my radiator convinces me that this company has some real shady practices and we, the public, need to report them and hopefully get an investigation going. I have had three dealings and three incidents of damages to my vehicle. All costing me significantly more than their estimated price. I have two brothers who work for Nissan and they are also convinced this company and its mechanics will "create more work and labor costs in this terrible economy".

When we opened the hood and checked the coolant, the cap was loose. I'm surprised it hadn't fallen off. The coolant had completely evaporated, it was bone dry. The washer fluid cap was completely off, hanging from the ring. I bought a bottle of coolant at the gas station, filled it up, and shortly thereafter was on my way, very glad that I didn't break down on the highway before I was able to pull off. I called the store and spoke to the assistant manager and explained what had happened. Their technician didn't put the caps back on properly after checking the fluids, which resulted in them evaporating completely and overheating my engine.

She said I could bring it back in and they would "top off" my fluids as they should have done during the oil change. I explained I don't need anything topped off. It was completely empty. I couldn't drive the car, so I had to fill it back up already. I just want them to admit that they made a mistake and refund my oil change. Obviously, this was too complicated for her to understand. The manager is supposed to call me back sometime today. I'm not sure yet if running the car at that temperature for approximately 15 minutes did any damage. So far it's only cost me $10 in coolant and made me late for work. Needless to say I will never use Sears Auto again.

Once we came back home, we noticed next day that the hub cap for left front Tyre is missing. I called Sears auto center and asked if they know anything about it, they bluntly refused and said they never touched the tires if a car is there for oil change. I am sure the hub disappeared when my car was in Sears auto center. Now I have to buy new hub which will cost me ~30 bucks and rude response from the Sears rep over phone make not go there ever.

My son told me later on that it wasn't a big deal with the caps, but while he was out in the bay, he asked the tech to put both new tires on the front. The tech said no problem and did what my son asked. Well the car was done at 7:57PM. We checked out and drove off. On Thursday, June 10, 2010, just 3 days later, my son was driving his car on a side street and his front left tire fell off. He skidded about 30 feet on his rotor! Thank God he was on a side street and that he was okay. Both of his friends were okay.

The police were called and I had to have it towed back to Sears. Now my son is without a car and also he can't get a rental because he is only 18. I talked to the manager at Sears and got nowhere. He stated to me, "It is out of our hand now," because they turned it over to their claims department. I spoke to them after trying to reach them for 2 days. All they did was take down my statement and say to me that they will start the investigation. They almost killed my son and this is all they can say!

She replied, "I was wondering why you all were waiting. No one told me why or what you were waiting for." She said that the truck had arrived and that she would get our battery. A few more minutes later, she came and told us that the battery we needed didn't come and that she would do what she could to help us out. She came back few minutes later and said, "Well, the store in Longview, TX has two batteries. I will call them in the morning and asked them to send us one, or I will talk to our manager in the morning and see which course he wants us to take, either have the Longview store ship (UPS) or let one of the employee use a personal car and go to Longview, TX and pick the battery up from them and bring to Tyler in the morning. Or, you can go to Longview and buy a battery from them."

We were furious and asked for our old battery back and they said the truck that brought the new batteries took all the old batteries. So we were left without a new or old battery, and had to wait and see what they are going to do about a battery for my car. I've dealt with Sears for many years and for them to do me this way has really hurt me. I'm sure I will continue dealing with them, but I certainly will be more cautious of what I hand over to them before I receive any products. I am so sad and hurt.

So, then I went back to Sears for the jack and rod and one of the consumer service rep. said that she checked around and called me back in 30 minutes. She never called so I called around 6 pm and talked with someone else in the auto dept. and they took my name and number. So I called her about the problem and he said that he will connect. The manager is in the auto compartment and she will call me back tomorrow.

Concerned, I immediately ran outside to witness the two individuals doing "donuts" in my car in the side parking lot, coming within feet of objects such as light poles and other cars. As I was running and yelling at the two to stop what they were doing, they sped off doing approximately 60-70mph and were immediately pulled over by a Montgomery County Police Officer. This cop followed my car back into the garage, where the two individuals ran into the back office to hide from the officer. He retrieved Bradley ** and demanded to see his ID. But after talking with him, decided there was nothing more he could do. The officer then told me to deal with Sears directly if I wanted anything to be done about the situation. All of the previously mentioned events were caught on security tapes (confirmed by Sears and MCPD).

As I took the officer's advice, Sears refused to give me any information about the incident and seemed to not even be concerned about such blatant abuse of a customer's car and trust. The manager of Sears has yet to contact me (incident was one week previous to when this was written) and I have spoken to about 10 individuals within Sears, including the GM Shannon, who could not care less about the mistreatment and abuse my car received. Sears has only told me that they are launching their own investigation and they will let me know when it is complete, and they have no other information for me. I have asked repeatedly what they were going to do to make the situation right. They refused to even acknowledge my question.

Shannon, Sears Gaithersburg General Manager, told me that they were following Sears' corporate policy with the incident. I somehow doubt that Sears' corporate policy involves shunning customers and protecting criminals. I only want the potential damage to my car to be covered by Sears and for the individuals responsible to be held accountable for their actions. On 4/28/2010, I contacted the Gaithersburg District of the Montgomery County Police and they launched an investigation on the incident which confirmed that Bradley ** was the driver of my car. The officer in charge of the investigation told me that it would be tough to pursue criminal charges since the two individuals didn't have intent to permanently deprive me of my car. He also told me that the only action I could feasibly take would be to sue Sears for the damages rendered to my car. All I want is for this situation to be made right by Sears, covering the damages, which may have been caused by their blatant abuse of my car.

Two hours later, he called and I agreed to new pads at $79.00 each. He then said it would be another hour. I arrived at 11:30, paperwork was put through at twelve and they rang me after four, but I did not get my car until 4:30. They were to check the fluids in my car, which I am not sure that they did. My labor on my bill went from $48 to $284.

To install two brake pads and turn them. No regrinding done. This I was not told to me and I had all I could do to hold my temper and pure disgust with Sears to pay the bill and leave. They did give me a free oil change. Do you really think I would use it? I did not receive the coupon to mail in for my $75 and I have no record of a signature on my six copies of my receipt. A new store manger told me my transaction number was **. I did not have that either. I am still waiting for my coupon to arrive in the mail before the sale expires. Boy did I get taken for a ride!

We left to get lunch and when we returned, they had not even started on the car. When we finally asked what the problem was (about 2 hours later), they told us that they were shorthanded and would get to it as soon as possible. We were there for about 4 hours and we finally told them that we just wanted the tires put on the Kia and forget the alignment. They were also suppose to keep the old tires and give them to us the following day when we got the tires on the pickup so we wouldn't have to pay the disposal fee. I had to be in Illinois for a business trip the next day. I got a call while I was in IL and was told that the tires for my boyfriend's pick up would not be in for at least a week.

I was very upset and called the automotive center and told them to cancel the tires. We found out that they had already disposed of the Kia tires. Needless to say, I was very disappointed in the service we received. Since this has happened, I have made several calls to Sears. The bill I received has still included the Dodge tires. They took them off the bill when I originally complained but have since put this charge back on my bill.

I have lost my job (January 29th) and have been told I was sent a "dispute" letter from Sears and did not respond. I have moved to Colorado to find work. My boyfriend had been in an accident and is in the hospital. And now, I have to deal with these charges for tires I never received and they will not listen to me regarding the fact that we did not receive this merchandise when I actually called the store the day, after this happened to cancel the sale.

We purchased tires for the Dodge at Tires Plus with no problem but since I have just moved to Colorado and less than a week after the move, I am spending my time in the hospital with my boyfriend. I am not in a position to get the information and fight this as needed right now.

Please let me know what I can do for this bogus charge. I will not pay for things I did not receive. My balance was $449.26 before I paid $30.00, which I sent in the mail today. Now they have added all the charges back on this card. I will never buy from Sears again.

I am broke and I own a Kia Rio. That is all I have to my name and now I am stressed beyond belief trying to spend my time at the hospital with my boyfriend (he is in St. Anthony Hospital Central). He just got out of the ICU a few days ago and had a final surgery to go hopefully this weekend. I cannot deal with the stress of a bogus charge by incompetent workers at the Sears Automotive store.

I have all the information and paperwork but since we have not even gotten all unpacked, yet and I have been spending all my time at the hospital. I do not have it readily available to me at this time. I am very upset that I have to deal with this issue again that I was already thorough to begin with.

Please tell me my rights regarding this bogus charge on my account.

Well sadly, it was prejudice. This is a very rural, conservative town, and me and my buddy were speaking in our native tongue. They thought I was stupid and wouldn't check to see if the nail was there or not after being charged for it. Plus when I asked at the beginning that they do not repeat the same mistake they did last year, that must have decided to treat me like this. He didn't give me any clear info and valid reason why they wouldn't fix my tire. He just kept saying "my mechanic worked on it, and he just doesn't want to work on it again". "Is this an excuse?" I asked. He kept repeating.

When I asked for general manager's name, he gave me but he wasn't in and he did not give any clear answer to why they wouldn't work on it again, nor did he apologize for cheating me in the first place. The nail was there. His excuse was that the guy fixed another nail. Guess what? They couldn't show the supposedly fixed other nail to me either. I neither care about that $25 nor about the hours I spent and the trust I had for sears, but I care for the respect that lacked, the way I was treated and refused to be given service or fixed their error. His answer was just take your money!

They should have (1) apologized, (2) talk to the guy and find out why he lied about taking the nail off even though the guy saw that (with his own eyes) it wasn't, (3) fix it right, and (4) never ever say "simply because my mechanic does not want to work on it!"

I am ashamed that I trusted them. I am hurt that my buddy witnesses how I was treated. I am so down that not only was I conned, treated badly, but not even given a valid reason for refusing to serve me. What does a minority man have to do in this stupid state to get some respect, and honest work? He had no right to treat me like this. And I know me not going back to Sears ever will hurt him, but nothing will be done for this wrong behavior either.. I called Sears' 800 number twice. Guess what, both times put on hold and got the phone hung up on me.

Needless to say, after wasting almost an hour, I drove off with no help and went to another place instead which took me right away. In this economy, I don't understand why outfits such as Sears are not interested in keeping customers. I'll never go back.

I will take this to small claims court, as I am a 78-year-old widow with a very limited income and feel that inferior product was sold to me, as I was brought up to trust Sears. As consequence, I have a "dry rot" on tires with 60,000-mile warranty and 14,508 on two and 8,319 on the other two.

I found out later when I brought my car in that the road hazard I bought with Sears was only good for 30 days and you had to buy an additional "real" road hazard like the one everyone else sells (life of tire) for $13 more. The advertising of the package above is so misleading. I have never seen a Road hazard warranty that was just for 30 days!

However, he didn't have a 50,000 mile tire, but he did have a 60,000 mile Cooper tire that he would give me for that price. I told him that I would be in that evening. He said that he wouldn't be there, but Amber would be there to help. I got there around 6:45. Amber first told me that they didn't have the tires I needed. After looking for about 10 minutes, she found that they did have them in stock. Then she insisted that I told Mark that I had 220 tires, which I did not. I explained to her that he must have misunderstood me.

After she spoke with Mark on the phone she said that they would still honor the price I was quoted over the phone. I decided to also get an oil change that they offered for $19.95. After shopping around for 1 hour, I was paged over the intercom. I was given a total of $405.00. When I questioned the total, I was told that the alignment was not included and was $69.99 more. The tires should have only been $305.86 + 19.95 for the oil change = $325.81. I made a complaint with Angie, the electronics manager that said she would pass the information on to Michelle, the store manager. I got in my car and discovered that the alignment was not done. The car goes to the left as soon as you let go of the wheel.

The oil change was not done either. The oil still looked dark when I checked it the next day. They didn't change the sticker (you know the one that tells you when your next oil change is due) nor did they top off any of my fluids! This was all done on Tuesday, March 9th. I waited until Sunday, March 14th, before going back into the store. Michelle claimed that she never received the message and would have the district manager call me. On Monday evening, I received a call from Mark (the automotive manager I initially spoke with). I called him back Tuesday and was told he wasn't available, so I left a message. I did not hear back from him, so I called on Wednesday afternoon and was told again that he wasn't available, so I left another message. This time Amber called back. I decided not to call her back because she was the one that originally waited on me that would not help me.

My fiancee and I decided to go back in on Sunday, March 21st. Mark was not in, but Amber was there. There was a customer ahead of us, but we stood there for over 10 minutes without having her even acknowledge our existence. By this time, 3 other customers came up behind us. Then she had the nerve to ask who was next. My fiancee spoke for me and explained to her that I was charged for an alignment that I actually did not receive as well as an oil change. She argued with us in front of all those customers. She claimed that she gave me the oil change for free (which they did not). She said, “Well, if it has a Sears filter on it, then it was changed.”

I explained that just because they put a new filter on it, doesn't mean that it was actually changed. Then she continued to argue with me about the tires. She told me I was lying about the quote I received from Davis Tires. I told her that I refuse to stand there and argue with her in front of all those customers and I refuse to have her stand there and lie to my face. Finally, she gave me back the $69.99 for alignment but refused to refund me for the oil change they did not do. She also refused to give me the number to their district office. I will never step a foot back into a Sears store. I've never received such horrible, unprofessional customer service in my life.

So it goes like this. Before, my car had the four Bridgestone tires. They installed 2 new Goodyears in the back. Now, why one of the front tires is a KUMHO? That is really strange because the rim of the wheel is the same. Does someone want to explain me where my other Bridgestone went? And this is a really worn out KUMHO tire. What if I get a flat tire on the freeway at 65 mph? I did not worry checking all the tires because is not the first time I take my car to this place and I really trust them before.

I did some research and found that the 'Michelin' brand tires were made by another company for Sears. I asked for a price on a genuine Michelin set of tires and was given a price about 440 per tire more. I think I was deceived into thinking that I bought a genuine Michelin set of tires originally. I have run many sets of Michelin tires before and never have they worn out before the warranty expired. At this time, I am very disappointed in the service at this store and the deceptive way they sold me the tires, thinking I was getting genuine Michelin tires.

The people I spoke with at AAMCO stated that upon opening the hood, any qualified tech should have immediately noticed the issues with the radiator. Sears may not work on "no heat", but they do replace radiators; and had they done this, the car would have had heat and the engine would not have overheated, causing the warped manifold gasket. It amazes me that the tech at Sears was able to find other things wrong but neglected to notice the radiator. I called to speak with the manager, "Chris”, I believe, several times - he was not there. I finally spoke with him in person on 12/28/09. I explained the situation. He totally denied any negligence on the part of Sears and was rather abrupt, rude, and obviously angry, when he opened the hood of the car and pointed out a piece of plastic at the far left end that had been left there by “Goodyear”, the station that replaced my air compressor. Incidentally, I was told by Goodyear that had I waited any longer to replace the compressor, it would have caused significant damage.

In the end, the rotors weren't cut well and I was told that they would make a knocking sound when I stopped until I got new rotors. I ended up paying $200.56 for that combined service. Almost immediately, my front brakes began making a metal on metal grinding sound. There was almost a screeching sound coming from under my hood whenever I started my car or left it to idle. It varies between sounding like a horse whinnying to a screaming banshee and gets worse every day. A little more than a week later, I walked around the front of my car and noticed that Sears didn't bother to lock my hood when they serviced my car! It had been shut but not all the way so if I had struck something or been bumped, my hood probably would have flown up at me when I was driving!

I went out on a Saturday to get gas from Costco and then I was going to get the rest of my brake work done. As I left Costco, I noticed the smell of radiator fluid and then as I stopped at a light, smoke began billowing from under my hood! Long story short, I got my car to a Firestone on that street and was told my water hose had separated and I noticed one of the mini hoses (forgive the lack of technical knowledge) that had been attached to the water hose had been separated from its source as well. I had that repaired to the tune of $188, thanks to a customer handing me a coupon. It was suggested to me that my water hose may have been violated when Sears put in my serpentine belt.

I called Sears and told them about my belt screaming, the water hose separating, them not closing my hood and my front brakes sounding far worse than they did before they did their check. I spoke to Xavier who denied them doing anything wrong to the water hose even though I was told there was a reason people changed belts and hoses at the same time to avoid the old hoses getting manhandled. He blew off the issue with the brakes stating they didn't do anything wrong there either and said there is only one way to put on the brake pads and shoes so it's not like they put the brakes back on wrong (which is what I suggested). He did say to bring my car back in for them to tighten my serpentine belt but I don't think I want them to touch my car again.

So he went back in and saw two boys, asked where manager can be found. The boys said, "Why? What car is yours.?" He told them the year and model my car is. The one boy stepped forward and said that I have a small oil leak somewhere and other one said, "You should just trade your car in; it's a piece of crap." We asked, "Why is there no oil showing?" They said, "Your leak," and that's it.

So I just paid over 30 dollars to have my oil changed. I took my car to a mechanic who fixed the issue; it was the oil sending unit. Now I am in no way saying this is Sears' fault. What I am writing you for is, should they themselves not let me leave or pay for this service with no oil left in my car? And the mechanic himself said that they could have hit it when putting the oil filter in. He said that there is no way for there to be almost 3 quarts in before oil change and come out with no oil left after the change. It makes no sense.

Well, I really hope someone looks into this. I really feel like the employees at this place could use better training so that this does not happen in the future and cause harm to someone. It is dangerous to have someone work on your car who doesn't even have the care to let you know what is going on with it. If we hadn't asked, I would have never known about the so-called oil leak. I am not sure if any wrongdoing was done here but someone needs to know. Please be careful when taking your vehicle in for any work at this place!

The car had just been inspected and serviced 1 month prior at a Subaru dealer, including a replacement of the front sway bar links. Despite the fact that the tires stopped rubbing after the head technician re-seated them, the car was brought to the Subaru dealer again who said the suspension was fine and that the tires were no longer in a position to rub. They assumed that the original technician at Sears had seated them incorrectly given the damage to the rims. The manager at Sears did nothing to explore the situation with the technician and, when I said I was going to take it up with Sears' main office; he said, "Go ahead, you'll just be dealing with me again."

My insurance company appraised the damage at $736 and I submitted a complaint with Sears. I was bounced around for weeks until it landed with their claims division. They sat on the case for a month despite several calls to the officer who actually replied that she hadn’t "even looked at the information". I give her points for honesty, but she was still very unprofessional. She eventually offered 50% of the appraised value and I submitted a complaint with the BBB. The person from Sears who responded wrote the following incorrect/dishonest statements: 1) The car had over 200,000 miles (it was just over 100,000), 2) the suspension was faulty (inspected before and after tire installation and found normal), 3) an alignment was declined (the salesman told me it wasn't necessary given the recent service) and 4) the wheels' damage was thoroughly inspected before being declared oxidative (recording times less than 7 seconds from leaving the building to the mangers first statement).

The BBB eventually ruled the complaint unresolved given the fact that Sears' claims division is separate and suggested small claims court. However, given that the company is in Illinois and I'm in RI, this didn’t make much sense for me. So, I'm left getting 50% of the damages and venting on this site. I have since found other postings from people who had the exact same damage and I just hope enough people read this that it doesn't happen to more people. It seems very clear that Sears has no plans of making an effort to prevent it at their level.

I called and was delayed several times. I went to Sears and waited for the manager to show. The manager informed me that his supervisor declined to take any action on the damage due to the length of time that had pass since the damage occurred. I registered my complaint with the BBB, they submitted my claim to Sears and they still refuse to take any corrective action to repair a vehicle that their mechanic damaged. Later, I found out that the mechanic who did the work was not familiar with the jacking points on a 1994 Corvette.

Because of their lack of knowledge, I am stuck with a vehicle damaged by Sears Automotive Center. Since you are not allowed, as per insurance regulation, in the shop, consumers are at their mercy, not being able to see problems/damages to your product until after the fact.

My tires are checked regularly by a certified technician at an authorized Ford dealership. Their reply to that: can't trust them. Not only would they not honor my warranty, but the manager was extremely discourteous and arrogant. Another part of their justification for not honoring is they would not get anything back for the tires. They should not carry a product for a company which will not honor their warranty, their dealers or the customer. To date, they still haven't replaced tires. But rest assured I will never buy another tire or any product from Sears. I am also going to contact manufacturer about this matter. I bought because of warranty and cost. I’m waiting to replace because of cost. Limiting use of car until tires can be replaced.

I drove to a nearby Sears auto center in Staten Island, NY at the mall. I was told that the battery I needed would be $169.00 installed. At that point, I paid for the battery and waited for the tech to install. When the tech was working on my car, I noticed he took the battery out several times turning it around. I was watching him because he kept laying the battery on the side of the car to turn it, and I was worried about scratches. At that point, I and my friend Lisa walked over to him to see what was going on. I asked him if everything was ok and he said yes. He asked me to start the car after he tightened the cables, but it didn’t start. I was in the car waiting for him to tell me when to try and start it again. I was watching him fiddling with the cables.

He then asked me again to start and at that point it started, but everything started going on and off. The high beams were on. I couldn’t shut them off, the lights on the dash (SRS, brake light); the message center kept flashing 4 message, then 2, then 4 again. The windshield solution was coming out. I said to him, “What is going on?” He said, "Turn the car off." The key was locked in at first and then the key came out and the car was still running without the key. I said to him, “What is going on?” He said, “I don’t know. Try putting the key back in to see if it will turn off.” I went back in the car and the key worked that time, so the car turned off. He proceeded to opening up a compartment that had wires in it (on the right-hand side). Then he messed with the cables again and asked me to try and start it again. I went back in the car and started it, but all of the above was still happening. He then said he was getting the manager (Ron) to come over and look at it.

Ron came over with a cup of coffee in his hand with two other young men and he looked in the hood and said, “Close it up. There is nothing we can do. Bring it to Mercedes.” I told Ron, “This never happened to my car before. I didn’t bring my car in with these problems. Obviously, something happened here.” He proceeded to walk away. I had no signals. No gauges were working. No speedometer. No heat. The windows didn’t open or close. I was so afraid to drive the car. I didn’t know what to do. The tech proceeded to close everything up and then he said, “Let me check to see if there is a short.” He did that by putting something in the cig lighter and he said, “There is a short showing, but I don’t know where it is.”

He tried to help me, but he didn’t know what to do. This kid tried to help and he did go to his manager to help him. The tech felt badly for me, and he was trying his hardest to fix things. He checked the brake fluid because I asked him to, only because the light was on and I was afraid to drive the car like that. Everything was on. The dash was lit. The high beams stayed on. The signals didn’t work. The windows didn’t operate. The gas gage didn’t show any readings nor did the temp gage. The young man said there was nothing else he can do for me, so I left.

I parked the car by my sister’s home and left it overnight - I was afraid to drive home. In the morning, I tried to start the car but there was nothing. The key didn’t move. I called AAA again to come to see if they could jump-start me so that I could go to work. The same guy came to the house. He said, “What happened?” I told him that I went to Sears and got a battery installed, and then he opened the hood. He said the cable on the battery was melted and the cable was not on correctly - it was half on. He said something definitely isn’t right here and Sears is at fault. He then showed me the cable where it was melted. He then put the jumpers on the battery and it started, but what was happening the day before was happening then.

I said, “Was my car like this yesterday?” He said no. I said, “You checked the battery and the alternator. Did you find anything wrong yesterday?” He said no. He then took the jumpers off and the car stalled. He said, “You have a bad short here and I believe Sears did something wrong.” He said, "It looks like he probably put the cables on wrong, causing a short or something." I asked if he would vouch for me if needed. He said yes. I then called Sears and explained to Mark (another manager) what had happened, so he told me to have the car towed there for them to look at it. I told Mark I can’t go to work without a car and he said, “Don’t worry. If there is a problem that we caused, I will rent you a car.”

I waited that whole day for him to call; I called several times to find out what was going on. Finally Mark said he was on the phone with Mercedes Benz and they told him it may be a blown fuse and that he ordered it. I told him I needed a car to go to work and he said, "Well, there is nothing he can do for me at this point." I had to borrow a car to go to work the next day. I just started working for my company a month ago, and I didn’t want to be out again. That day I called Mark several times again. He promised me the day before he would get back to me by 3pm to let me know what was going on. He told me he would rent me a car if they didn’t fix it.

At 5pm, I called him again. He told me that the fuse didn’t come in and that it would be in the next morning. I told him I needed a car and had to explain the whole story to him all over again as to what had happened. He said, “Okay, you’ve been through enough. I will call Enterprise and get them to come here and pick you up. We will pay for the rental.” He said, “Give them your credit card and we will reimburse you.” I got there at 5:30 and met Mark in person. He said, “I’m sorry for all of this. I promise you we will fix your car.” He said, “After you told me what had happened, I am firing that kid. He makes so many mistakes.” I said to him, “Why are you firing him? He did go to his manager.” And he said, “No. He makes too many mistakes. He’s getting fired when he comes in tomorrow.”

Today, I called a mechanic friend and I told him what had happened, so he called Mark to tell him that if the battery cables were installed wrong, that would cause the car’s computer to malfunction (he called it the body), meaning the operating system such as the heat, lights, etc., would not work. He said he had to short circuit the computer. I told him to please call Mark and explain what he had said to me. Mark told him that the car was towed in to him that way; he didn’t tell him it happened the day before. Mark called me at 5 and told me that the fuse didn’t work and for me to have the car towed to Mercedes. I told him that he should have it towed there.

He promised he would fix my car. He is responsible for what has happened to my car. I wouldn’t bring a Mercedes Benz to a Sears auto center for any kind of malfunctioning circuit or computer. Sears is a place you bring your car in for a battery or tires. He was very nasty to me. I told him, “Yesterday you told me you were firing the kid because you know he screwed up.” And he said, “Yes, he does.” But I don’t know if it was his fault. I’m very sick and drained over this. I then decided to go to corporate and then to the Better Business Bureau and next to my attorney. I will not take that car out of that shop until it is giving back to me the way I brought it in. I called the bank that holds the title and told them exactly as I’m telling you and they said to fight it. “They are at fault. You didn’t bring your car in that way.”

Go into car facts. My car never had such a problem. I used my car payment money to pay for the car rental. They required $350.00 and will be asking for more this Friday. I just got a job. I have no money to pay my car and I need a car to go to work. I’ve been through so much in the last 2 years. Finally my life is getting better and this has to happen to me. I’m a single woman with no support from anyone. I cannot lose my job. Please help with this situation; I don’t want to go any further than this. The tech is obviously liable for what has happened to the car. I do not have any money to bring it to anywhere at this point.

I am furious! Had I listened to the salesman in Sears, I would have been spending money that I could not afford to lose. I am aged 66 and on social security. What a rotten thing to do. I will tell you that my story is not one I will keep to myself. I am a local person with a very big mouth and will tell my story over and over. Never will I trust the name of Sears again. Oh, by the way, I spoke to a former employee who said that no matter what, Sears will push for ball joint replacements regardless of the need. What a fine commentary. I do not expect anything will change, but I got it off my chest. The date I took the Envoy to Sears was Friday, January 22, 2010. Please consider what is happening next to criminal.

At that point,I was told the reason the job was taking so long was that whoever did my last oil change used the wrong size plug, which was consequently stripped, and they had to replace the plug. However, they had to use an aftermarket plug because they did not have the proper size on hand. I was also told to bring the vehicle to the VW dealership for my next oil change so they could rectify this issue. The receipt/documentation I was given reflects this conversation: "Comments/Requests or Alternative Contacts: Oil change, drain plug was stripped replaced with oversized drain plug; should take back to dealer next oil change." Based on this, I drove the vehicle to work for the next three days (approximately 100 miles total). On the third day, we noticed large amounts of oil leaking from the vehicle and brought it to the VW dealership right away.

Upon inspection by the VW dealership, the drain plug installed by Sears Auto was too large, causing the drain hole in the oil pan to be damaged to the point where a new drain plug of any kind could not be reinstalled and work properly. The oil pan and the gasket had to be replaced at this point, for a total of $429.60.

When we apprised Sears Auto Center of the situation, not only did they assume no culpability, they changed their story about my service to the point of falsehood. The sales staff and manager insisted they told me the drain pan was already stripped and that they only patched up the problem so I could get the vehicle to the VW dealership immediately to avoid having to have it towed. First, they never mentioned damage to the drain pan, only the issue with the drain plug. If there was damage to the drain pan when I brought it to them, why is only the drain plug mentioned in my documentation? Also, why isn't the severity and immediacy of the situation documented in my paperwork? My paperwork stating "take back to dealer next oil change" is a far cry from being told to take the vehicle to the dealership asap and their claim that installing the wrong size drain plug was to save me the expense of having the car towed. If this were communicated to me in any way, I would not have continued to drive the vehicle for three days. I would have dealt with the issue immediately.

The other falsehood that is extremely disturbing is that the manager claims his staff acquired my approval to insert the wrong size drain plug (which ultimately caused the damage to my drain pan). Nobody from Sears Auto contacted me to get this approval. I was in the Meriden Square Mall the entire length of the car's service; they had my cell phone number. My cell phone records will indicate that they never called me. The fact that this work was done to my car without my approval is unacceptable. The fact that they are now lying and claiming they did get my approval is even more unacceptable. If they did apprise me of the situation, I would have contacted my husband and the VW dealership to determine the next steps before approving anything to be done to my vehicle.

After much time on the phone with the manager, my husband and I received no apology, only claims that they verbally apprised me of the damaged drain pan and the urgency of the issue when I picked up the vehicle. They say they told me to get the car to the VW dealership immediately, which they never did. They also claim that their internal documentation (yellow sheet) contains this information. If this is the case, why wasn't this provided to us?

All that was given to us in writing was "Oil change, drain plug was stripped, replaced with oversized drain plug, should take back to dealer next oil change" and this, in fact, reflects the exact conversation I had with the sales associate. In the end, the manager agreed to reimburse us only for the labor charges incurred by the repair of the oil pan and the gasket ($142.50 of almost $430). Again, no wrongdoing was acknowledged on the part of Sears and they continue to deny reimbursing us for the actual oil pan because they claim they did not damage it and it was damaged when I brought the car in (despite the fact they only mention the drain plug in my documentation). However, we feel they should reimburse us for the total cost of the repairs of $429.60. We will continue to keep our documentation as proof of our position. Subtracting the reimbursement $142.50, we are still "out" approximately $280 for the cost of parts to repair the issue.

The same thing happened again; we went right back. My husband asked them again about the belt. They said nothing was wrong with it. They told us my starter was bad. They also told us that my alternator was bad, and we need to get new ones; they told us to come back on Saturday. We decided to go to Advanced Auto and have my alternator and start check there. They did. Kevin said nothing was wrong with any of it. They told us our belt was put on wrong and was not running everything. I called Sears right away and told them. They told us to bring it back in. We did and they fixed it, but they did not even offer to refund any of our money or anything. They have very poor service.

We spent 6 hours there the first time to do oil change and coolant, 3 hours the next time and 5 hours for them to put the belt on wrong the 3rd time. I feel we should be entitled to a refund of most of our money for the time and wrong job that they did. We drove my truck with the belt on for 2 days, and they always came up with something else wrong rather than checking the belt. We spent $605.42. When we went in the last time, they thought it was all funny and no big deal. There was no offer for anything, for what they did wrong. We’re very disappointed and dissatisfied. We will never go back.

Two visits and no problem was found. One more time and I'm leaving it overnight, so they can feel the square tire first thing in the morning. Regardless, they padded their repair measurements. Just look at time in and time promised, and ask your self, "Was I really promised that time?" I was told an hour to an hour and a half. But it's two and a half hours when they called me! My tires are wearing on one side or the other. I drove into Boston daily and can't just leave my car without a ride, so I have to leave it on weekends.

As I was trying to explain it to the rep helping me, another rep comes by and asked me "what is the problem? " He (Jon R.) said "he was a manager in training and that he has never heard of the price matching and that they would only price match based on few dollars of difference". I asked him "are you certain" and he said he was the manager in training and that was how he was taught. I don't know who his trainer is but he just insulted his superior as well as clearly lied to my face. I went back to the office and asked the Assistant manager (Jenny) and she clearly quoted that was not the case and Jon was not manager in training and that he should not have said the things to me. She also said she would talk to him. From that moment, all I could see was this Jon guy trying to get rid of me and disrespected me as customer, an Asian and also being a woman.

I make a 6 figure income. I was at the auto center to pick up my credit card receipt that they forgot to give me the day before. I asked about the 10 percent because that is what any normal shopper who price checks before spending over $1000 on brand new tires. I feel I have been mistreated based on all 3 reasons that I mentioned above.

Sears should train their employees to respect the paying customers. I do not need to be treated like a second class citizen in a service oriented industry. I am more than disappointed that Jon ** lied clearly to my face and that he probably does the same to others. I hardly doubt that Sears Auto Center will do anything about it! I am just one of their many unhappy customers!

Anthony is the salesclerk who helped me. The first impression I received was of a man with dreadlocks (which is not the problem), his pants hanging off his rear, and complaining about wanting to go home. I felt as though I was a bother and that he really didn't want to help me. It was definitely not a good first impression for Sears. After about 1.5 hrs, I was told that it was the alternator - not the battery that was bad, and that it would cost over $300 w/ installation. I insisted it was the battery and not the alternator and asked if the battery was checked and told him that my sister's mechanic said it was the battery. I was told that the battery was not checked, because once a problem is diagnosed, the machine stops and they don't go any further.

I asked if they would check it anyway and he insisted that he couldn't. I called my mechanic in Savannah, GA who had just serviced my van a few days before my trip and told him the symptoms and asked if he noticed any problems with the alternator. He said it sounds like the battery and not the alternator and that if it was the alternator, a light would be lit on the dashboard - and there wasn't. I was so fed up by this time; I told Anthony he was trying to take advantage of me and that I would drive all the way back to Savannah with a bad battery and take it to my mechanic whom I trusted. Anthony did not seem to have a problem with a woman and three kids driving 6 hours with a bad battery.

I did not receive a printout of the test showing that I had a bad alternator and didn't think to ask, but was told by my mechanic that I should have received one. The next day my sister insisted I take it to the Sears in Hixson and said they were honest there. I took it in and reported my complaint to the General Manager - Tim. After a few hours, we returned to find that they had confirmed that the battery was bad and that there was nothing wrong with the alternator. They gave me a brand new battery and apologized for my experience at the other Sears. Since the team at the Hixson Sears had a completely opposite diagnosis than the team at Hamilton Place, one of them was lying; and since I have the printout from the diagnostic test from the Hixson Sears, I'm inclined to believe it was the team at Hamilton Place that was trying to take advantage of me.

I am writing to make sure that no other woman, or any man for that matter, will have to go through what I have had to endure. It is appalling that there are those who would try to take advantage of a woman and her kids - whose husband is deployed, fighting for our freedoms - especially in hard economic times as these. That experience has definitely warped my view of Sears and I will make sure I tell everyone I know, of my experience. Since my husband commands about 5,000 soldiers and their families, many people will hear about my experience. And since word of mouth is the best advertiser, I don't think the service I received from Anthony and his crew is the service you want your customers to receive, or hear about. Thank you for time and effort in making sure this doesn't happen to anyone again.

So they offered to do that, which we had already paid for in 2005, except now the tie rods had to be replaced and the other front end suspension stuff amounting to a new total of $775.00. In addition on this job in 2009, the mechanic called for a strut-mate kit for both struts to the tune of an additional $210.00. These parts were not installed on the car when the one strut was replaced in 2005 nor were they indicated as a part that would be necessary when replacing the struts, of which only one was replaced and two were paid for in 2005. At that time, in 2005, we also paid for a wheel alignment for a car that was only partially fixed; though it was our understanding that the entire front end had been repaired.

The first statement I would like to make is thank God nothing happened to my son while driving what was, I am sure, an unsafe vehicle. The car has been making clanging and clunking noises in the front end. Of course, we thought the problem had been fixed and figured it was just part of a car's noise. I am convinced that had Sears done the proper job in 2005, we would not have needed the additional repairs we had to pay for yesterday that were now required on the front suspension of the car. In addition, we had to pay an additional $69.99 yesterday for another alignment because they are required - of course, after someone works on your front end. In addition, when the car was worked on in 2005, the labor we paid for both struts to be replaced in which only one strut was replaced was $100.00. Yesterday when they wrote the bill up for the free (but not really free since we had already paid for the service), the labor charge was listed as $80.00. So we already overpaid $20 for a job that wasn't done.

I am furious with the way Sears handled their obvious deception. They tried to act like they were doing us a huge favor by doing the job for free that we had already paid for, then adding another $775.00 additionally to the "free" job. What a huge ripoff. I believe that the total job should have been free as the car may possibly never have needed the work that was done yesterday had they done the job correctly the first time in 2005. Also, the struts are guaranteed for life so no matter what, they will always be replaced for free. I would like someone to address me being ripped off by Sears both in 2005 and yesterday (when my husband first asked the question and the mechanic told my husband, "No way, both had been replaced"). He was lying again, just like someone lied to us and cheated us in 2005.

I could not believe it, but I was watching them at work. I spoke to the manager, Corey, who later told me I could take my car with one lug nut missing from each wheel. I told him it was not safe for me to drive with a missing lug nut on each wheel, especially since I came in with a complete set of 5 on each wheel. He told me I would have to purchase another set of lug nuts at $39 if I wanted to have the wheels secured. In addition, I would have to wait another 1.5 hours for the replacements to arrive. Total time was 3+ hours for 2 tires!

There was also a misrepresentation concerning an alignment. It is difficult to believe how incompetent and indifferent the staff, handling my purchase, is. This officially ends my 23+ year relationship with Sears Tire.

Thirty seconds later, I am approved for a $3,000 limit. Crazy. So I asked him if this will fix the problem. He guaranteed me it will and I decided to have shocks put on as well while they are there. They had a free install on shocks promo. I got the truck back and the wheel is still not straight, but now all the techs have gone home and told to bring it back tomorrow. The next day, I went back and they said it will be a few minutes. Three hours later, they said it’s done and perfect. I went 20 feet and it's not fixed. I can't take more time off from work right away so I went back two weeks later. I told the guy what’s going on and he looked it up and said no problem, all the work is guaranteed.

To make a long story short (because it would take too long for me to tell you), the service manager told me a lie because he didn't know what he was doing, and when I called him on it, he said if I didn't keep my mouth shut, he would have me thrown out of the store. On top of that, he went to show me the report from the alignment machine and they have four-wheel drive truck listed and not my two-wheel drive. So they went and redid it and it's the slightest bit better. So I asked him what we’re going to try next and he told me I can have my money back for the alignment and I should take my truck elsewhere. So I asked him why I spent money on wheel bearings and an upper control arm if that wasn't the problem.

I could see him thinking about a reply. It took a few moments of silence and he told me that I more than likely would have needed to have those items replaced anyways and that there must be another problem that they can't find. So now, I am out $500+ and my truck is no better than when I brought it to them, not to mention all the lost money and time waiting for my truck. It's actually $700 but I am not counting the shocks as I asked for them. Then on top of it, Mazda dealer told me they would prefer I take it back to Sears as I might end up paying for new parts as they cannot guarantee the work was done correctly without taking it back apart. The tech mentioned it could take twice as long to go back and fix someone else’s mistake than if it had been done right in the first place. They weren't there to see what Sears had monkeyed with.

I observed all of the reservoirs and other filler openings in the engine area. My wife showed me which one the mechanic tried to get opened. By its location, it looked like the power steering pump. It only had a symbol on the cap, but it was driver's side of the engine, over the wheel well, with a little tank of maybe a pint or two - power steering! I could tell it wasn't the brake cylinder because I identified that, too, where it usually is - driver's side, up against or near to the firewall. The washer fluid had a wiper icon. I tried the P/S pump cap too, for the heck of it, and I, too, could not loosen it, but that didn't matter.

The oil filler was right where it should be - above a cylinder head. It was labeled in German, but if you turned your head, you could see it was also labeled in English ("Engine Oil - use only” blah blah blah). It opened just fine. I put in the two quarts of oil she bought at Sears and checked the oil - within the orange tabs. We're good. We took the car to our regular mechanic (we didn't realize an oil change was too complicated for Sears) who informed us there are three quarts of oil below the end of the dipstick in this particular car ('02 VW Passat 6 Cylinders) and that it has a higher oil capacity than most cars.

I checked the stems on all my Sears tires and found they were all of the lot that was recalled. I went back to Sears to have all of these stems replaced as they were recalled. I was told too much time had passed, they were out of warranty (90 days) but they would replace them for $20 to $24 per tire depending on the size. I had them replaced at another shop. I filed a complaint with my state's Consumer protection agency and that is pending.

This past week, I went back to my mechanic and once again, he said that the car was structurally fine but that the tire belts were bad. I took the car down to Sears on Friday, 11 Dec 2009 and they claimed that the tires were fine - just not the right style for my car. I explained to them the problems I was having in driving the car - being all over the road not being able to break, couldn't drive in the snow without wandering, etc., and they claim that the tires were in perfect condition. The style was just wrong. I'm sorry but I don't believe that excuse. They did offer to credit me some money towards getting new tires, but I would still have to pay $157.34 for the new tires and front end alignment. It was their initial mistake, so why did I have to pay anything? I demand a refund since it was an issue with the tires and service.

While I was there with the tech looking at the alignment on my car, the asst. manager named Willie came over and was asking if my situation had been the same as another driver who had experienced the same problem - wandering all over the road only to find out that the cause were the tires. We both had the same Michelin Weatherwise 2 tires and had the same mishap - but his was because of the bad tires and mine were fine. It makes you wonder who is telling the truth.

The next day, the same tire was totally flat when I drove home. It was worse than before. It lost the air so quickly that the tire was damaged. I did not suspect it was the tire. I knew the other three were fine and the one Sears just looked at was fixed. AAA came and changed the tire to spare for me so I could drive to Sears and leave my car there. They called and told me that the tire could not be repaired and I need to get a new one. I told them I would not pay for anything. They told me the tire was good on Sunday and they fixed whatever the problem it had.

After several phone calls (I got trapped at home because no car), they now blamed the manufacturer for the problem and they were going to replace the tire. Even I am naive about car and tires, I knew when tires need to be replaced, it goes as a pair. I would not go to Sears for anything. I just felt that I was lucky that I did not have accident driving the car with the tire that Sears claimed it was good.

I returned home with no tires frustrated. Upon checking my e-mail, I found out Sears had cancelled my order online 20 hours after I paid for it. They said there were not enough tires. Remember the manager, Mike, said they had 8 of the tires I wanted. I only ordered 4. After my experience I'm afraid Sears Automotive has and will in the future not have my business. I just want to warn others to avoid using Sears Online Auto Service. It is completely mismanaged and frankly, their online system doesn't work. Read the other complaints if you think my experience is isolated.

We made an appointment with Steve's Auto Repair. When we picked up our Ford truck, we were told that all systems checked out fine but the battery was definitely bad. Steve's also stated that the Sears battery in the truck was not the correct battery. I have the original receipt dated January 10th, 2007 from Sears Auto Center for the purchase of the original battery. It's possible being the wrong battery was part of the reason the battery did not meet its life expectancy. We are very disappointed with our service at Sears and the fact that we had an unnecessary expense of an electrical system check. Also we had to pay a core charge to Steve's Auto for the old battery so we could return it to Sears.

We feel some compensation should be made for inconvenience and extra expenses we incurred.

Meantime, four people were waiting, and although the hours of operation are from 7am-7pm and the workers do have 8 hour shifts, there was only one mechanic on duty besides the sales associate at 5pm! The four customers had been waiting for approximately 2 hours. One of them was told "there needs to be a part ordered". He was irate and went to call to rent a car, stating that the rental would be deducted from his repair! ** became rather surly and responded, “You can do what you want, sir. But the car cannot be operated without this part, and we'll get it on Thursday!” He told me the same thing for the tire, but added that if I wanted, I could go to Neshaminy Mall Sears to get the tire.

I often wonder what was being done to my car and to the other gentleman's car for 2+ hours. I drove my car one more day and this afternoon, went to the auto center at the Neshaminy Mall. It was a complete difference! ** was the manager. He first looked up the tire and within 45 minutes, I was done!

I went in today and told them that my tires are under warranty and that they need to be replaced. They told me there are certain restrictions and that they must first inspect my vehicle for the cause of the wear. 10 minutes later, they brought me into the shop and explained that my suspension is in mildly bad shape and that I have had my tires overinflated so that my warranty is void. According to the warranty details in the fine print along the back of the receipt, if they are defective within 25% of their lifetime, they would be fully replaced. Mine are barely over 30% wear. I was not given any replacement tires nor did they prorate pricing on new tires. I was told that I would be having to pay full price for another set of tires.

I asked the technician if the part had arrived; I was told no. I asked the technician to contact Auto Zone and find out where the part was. Three (3) hours later, the part had still not arrived. I asked the technician to contact Auto Zone again; this time the part was sent. The technician installed the part, started the car and realized that he installed the wrong part. The part was removed and reinstalled in spite of this knowledge just to make sure the mechanic had not made an error in the installation processes. The part installed was severely damaged when an attempt to run the motor chewed through the housing assembly of the incorrect part. A new part was ordered, this time, the correct one and installed. This repair took seven (7) hours. Time in was 08:30 am and time out was 03:23 pm.

There is this interesting part of the invoice. It states time in at 10-08-09 1:04 pm, time out 10-08-09 1:39 pm. This shows an order and installation time of 35 minutes total. Please note there is the obscure time line estimate of promised time, 02:38 pm. At no time did anyone have a written estimate signed by me or a written work order. All of the information placed on the billing sheet was placed there by the closing technician. This technician stated that because we had waited so long, there should be a discounted adjustment placed automatically through the computer billing the receipt. When this did not happen, the technician tried to locate the manager to make the necessary adjustment. However, he was out to lunch. As seven (7) hours had already passed, I asked the technician to please have the manager make the adjustment and credit our account and call me on my cell and leave a message that the credit had been applied. It is 10-09-09 and I still have not received a call.

Thursday, I had the wife drop off the truck at 8:30 for tires and alignment, took two hours at lunch. I picked the truck up at home to see how it drove. As soon as I left the drive to turn on the road, I noticed that the steering wheel was still turned to the left as usual which should have been corrected after alignment, but still it handled fine with no problems. I called the wife on the phone to ask if they did the alignment. So she called Sears to find out they didn't do the alignment. They said we didn't pay for it.

My wife calls Sears online to find we did pay to have the truck aligned so Sears online calls the local store to talk to Al to get things straight and tell him he's made a mistake. (Wow) Then the wife calls to see if she can get the truck back in for the alignment today. Al says yes, bring it back in at 1:00 so she called my dad to pick up the truck to take back to Sears service center. The problem taken care of; not likely, this is where it gets good.

After arriving at Sears, they put the truck on the rack to do alignment. The tech started the process of aligning the truck. After a while, the tech was seen trying to adjust the tie rod but was using a large pry bar trying to adjust the sleeve. After a bit, he was seen throwing tools and cussing. My dad asked the other tech what's up with this guy and the response was this guy is not the guy who does alignment, but the tech who does this is out. So after a few more **, my dad told the tech to just tighten the suspension back up.

The other tech told my dad he could bring it back Monday, 4 days later with new tires and no alignment. My dad dropped the truck back off at work explained what happened and then I drove the truck home to find the front end was shaking up and down and while braking the wheels was chopping bad. I made it home, started looking under the truck at the tie rod sleeves and found the tech’s pry marks on both sleeves around the threads of the tie rods. The guy didn't even use penetration fluid on the rusted parts but tried prying them loose, causing the tie rod sockets to become very loose on both ends.

I called Al and told him I would take it to a local alignment shop and have them replace the damaged parts and bill them back. Al said they would look at it Friday and if they damaged the parts, they would repair it. Al also said he couldn't get it in until 2:00, because he had other customers scheduled. I told him that’s not okay. I told him I was also a customer and that the job should've been done right the first time and not schedule alignment with someone who does not know what the hell he’s doing! Al made a few phone calls to get me in at 7:00 Friday. What a sweet heart, he just might make employee of the year. We’ll see.

7 hours later, we got a call stating that they broke the lug bolt, taking off the spare due to it being so tight so it must be replaced (I took the flat tire off and put the spare on using my own strength). 6PM I got a call stating "Your car's ready, we close at 8." I went to put up the car and asked why we had to pay for something they did. They replied that the bolt was put on incorrectly.

Upon arriving at the Sears location, Mr. ** recalculated the purchase for some reason and advised me that I owed him around $1,100.00. When I asked why the price difference, he advised that he wasn't really sure but offered three possible solutions:

3) The price for the tires that I received online was simply a quote and did not indicate the actual price of the tires, even though I had paid in full for them previously.

Not only did he recalculate the total bill, he also wanted me to pay the full $1,100 right then and there, not even taking into consideration that I had already paid the $881.25.

Initially, I gave Mr. ** the benefit of the doubt, assuming that we would be able to work it out. I agreed to pay an extra $69.99 for the alignment as I couldn't readily assert from my online confirmation where I had in fact been charged for the work, because the confirmation email was not itemized in any fashion. But I got very frustrated when Mr. ** and another of the Sears mechanics tried to tack on more money for the tires I had already purchased.

They insisted that my vehicle required high pressure valve stems since they apparently had my truck listed as a GMC Sierra 2500 on the online confirmation. It would require the costly valve stems due to the extra weight of the vehicle. However, my vehicle is in fact not a GMC Sierra 2500; it is a GMC Sierra 1500 which does not require high pressure valve stems. At this point (45 minutes into the transaction), I pleaded with Mr. ** to simply cancel my order and refund my purchase price so that I could take my business elsewhere.

At this point, Mr. ** insisted that he would have to charge me a 15% restocking fee for shipping the tires to the store (which would amount to around $135) regardless of the reason for the refund. He said that they have to make some money on the deal because they paid to ship the tires to this store for me. So even more frustrated, I advised Mr. ** that I would deal directly with Sears online in this regard to see if they could straighten this out and left the store.

That evening, I drafted an email to Sears online customer service which then prompted a phone call from Mr. ** on 9/5/2009. During this conversation, Mr. ** advised me that they had discovered the glitch in the computer system and that he was not sure what had gone wrong. However, they had seen where I paid for my install and alignment, and that they were now able to see the correct price for the tires and agreed that I did not owe them any more money outside of the $881.25 that I had already paid in full. Mr. ** asked me to come down and drop off my truck on Sunday, 9/6/2009, for the work to be completed.

Upon arriving at the Sears location again, Mr. ** claimed that Sears.com had in fact overcharged me by about $50.00 and that I was due a credit to my American Express card for the oversight. I advised him that I was not interested in the refund and that I simply wanted my tires and alignment done. Around 12:00, my wife and I dropped of my vehicle and went to lunch while we waited for the work to be completed. Around 12:30, Mr. ** called my mobile phone and advised that they had ordered the wrong tires, and that the tires they received would not fit my truck at all. I told Mr. ** that it wasn't a problem, if they could just order the correct tires for install at a later date, and that I would just come and pick up my truck in the meantime.

Upon arriving at the Sears location again, Mr. ** advised me that Sears did not even carry tires that would fit my truck in Hankook tires. He would have to contact Hankook directly to see if they could sell him some tires but the price would be considerably more than what I had already paid. In fact, Mr. ** told me that they would be much more expensive. He just couldn't tell me how much more because Hankook was closed for the holidays and the earliest he could get them ordered would be Wednesday, 9/9/2009 - which would not work, because at this point, I need tires badly. Mr. ** simply kept pointing at the Sears.com item number on the invoice as to insinuate that I had somehow ordered the wrong size tires.

Frustrated, I again pleaded with Mr. ** to process a full refund so that I could take my business elsewhere, to which, he automatically replied that he would have to charge me the 15% restocking fee and that he would not consider waiving it regardless of whose fault the errors were. Mr. ** also advised that it was never a good idea to order tires from Sears.com, and that if I wanted tires, I should have come to him in person to get them. He also advised that this was the first time he had done any business with the online people and that he wasn't surprised it had gone wrong.

So, for the second time, I left the store angry and went home to contact the online customer satisfaction line. Upon contacting the online forum, I was instructed to wait two business days to give the manager of the store an opportunity to resolve the issue. I wrote back to the online forum and advised of my entire ordeal and advised that I had waited much longer than two days, to which they again instructed me to wait two business days.

To date, customer satisfaction now refuses to contact me directly via phone. They refuse to escalate the matter and insist that I provide the store manager from the Sears location an opportunity to deal with this issue, even though he has failed to do so thus far.

On 8/25/09, I called the shop to complain that my problem still had not been solved. The manager could only say, "I'm sorry" in a very condescending manner. He did not offer to remedy the problem or make any suggestion on what I should do. Now, I have to pay another facility to do the work I asked them to do. I still have to pay for work that was performed which did not solve my problem. I will not use Sears for repairs again. I have had a Sears card since 1981. In all those years, I have never been treated in such an unprofessional manner.

I told them no on the warranty business and to not do the alignment until I had seen the numbers. We were then told it would be one hour to an hour and a half tops until completion. Fine. Naturally we were in a mall, so we could "kill" an hour. So at 1 hour and 45 minutes, we returned to the auto department to find our vehicle had just been put on the lift. We were told "they are working on it now," and when asked how much longer it would be, we were told it depended on what they found. Mind you, with having two tires replaced, I wouldn't think they would be looking for anything!

Anyway, to make a long story short, they tried their darndest to charge me for the alignment, which I didn't need. And it took yet another hour and 10 minutes. Total time was over 3 hours to get 2 tires changed! Then they told us "Well, we are short-handed." That is all well and good, but tell me upfront; don't try to make it seem like nothing is wrong. We ended watching them through the gallery windows, and I must say that both of them (only had 2 guys working) really seemed to know what was going on. It would have been nice if they had just been upfront, and I would not have had a problem - not assume I wanted a warranty or assume I would want the alignment. They would have made another $110.00 from me, had I not been paying attention.

While checking out, he printed out a new invoice of what I paid for; and when I signed for it, I had to press him for a copy of the one I signed! I then asked his name, the name of his supervisor, and when he would be in. This poor boy was visibly shaking by the time I left, and I never had to raise my voice. It will be the last time I deal with Sears Automotive. Be very aware, and make sure you get a breakdown of services they are trying to do. Look at other consumer reports. I wish I had prior to going there.

I wish I never went in to this place. I told them to just put the tires back the way they were. I wanted to get out of there so bad. It was now after 7:00 pm. The noise from the back is somewhat better and the front tire still squeals . I got in my car crying, while the assistant manager, Heather ** was smiling the whole time. Now, I have to take my car elsewhere to have it checked or trade it in as a clunker because it sure sounds like one. How can something so simple go so wrong? I want answers.

I waited the 2 hours and went back to Sears for my car, and Mr. Lucas was excited to tell me my tire was unrepairable and dangerous. Mr. Lucas, along with the employee who worked on the tire, told me there were 2 holes in the tire at a diagonal direction and that the tire was destroyed. Mr. Lucas aggressively demanded I purchase a tire at that time. I told Mr. Lucas I was not purchasing a tire from him and I wanted my tire put back on my car. The employee did put my tire back on the car, and I left and intended to have my tire looked at by another professional the next day.

When I entered my car, the smell of body odor and sweat was unbearable. I pulled my car over and opened all my windows, doors, and the moon roof; and I got out of my car for 30+ minutes. The smell was unbelievable. We are in Arizona, and people who work outside all day sweat and stink after 8+ hours a day in 115-degree heat. Doesn't Sears have a policy to care for their customers' property? What about covering my sheep skin seats with plastic like my car dealer does when I take my car in for any and all services.

The next day, 8/14/2009, I took my car to Costco Automotive and had them look at my tire. Guess what. There's no hole in the tire; the tire was in perfect condition - no plug needed. The employee told me "the nail was barely in the tread and there was no damage to the tire at all." I was in and out of there in 20 minutes. I have a receipt from Costco Automotive with the diagnosis.

This upsets me. I did not need a new tire, and I feel the Sears employee, Mr. Lucas, tried to intimidate me and scare me into buying a new tire I did not need by stating my tire was destroyed and dangerous to drive. Mr. Lucas was unprofessional, inexperienced, intimidating, and arrogant; and I do not appreciate the sickening body odor smell left in my car by their employees.

On May 10, 2009, I took my car to get an oil change because I had to go out of town to Laredo, Texas to a funeral. They said it would take about one hour or so, so I said okay. It took them almost three hours and then they lost the paperwork and never found it. They did not put any windshield cleaner or check the air on the tires. I had to do that. Then on Jan. 23, 2009, our daughter took her car to get the oil changed. Well, they did not put any windshield cleaner either or check the air on the tires. Then on July 18, 2009, she took it in to get the oil change and two new tires. They took four hours and did not put in windshield cleaner and then she told us, my husband and I, that her car was driving funny and that the engine light would come on. So her dad asked her if she had checked the water and she said no, so her boyfriend did and he put water in it.

Then the next day, it came on again and it did not have any water. We had to be putting water in it pretty often. I then asked her boyfriend if he would turn the car on and pour the water in and I would check to see where it was leaking at, if it was the radiator or the hose. And then I saw the fan was not turning. This was on 08/05/2009. Then I saw that there was a screwdriver that was keeping the fan from turning so I told him to turn it off. I called Sears and told them what was happening. I talked to Eric, the assistant store manager, and he said he would call me right back but never did. So my daughter called him back and he told her that he got busy and also needed to talk to his manager and would call her right back, which he did. He told her that we would have to get it towed, which we would have to pay for, and they would have to see if it was their screwdriver.

So I called to talk to Rustin, the store manager, and they said they would get him. I waited on the phone for 8 minutes but he never came to the phone. So my daughter and I went to talk to him and we waited for 10 minutes and he showed up. He said we had to tow it and they had to check to see if it was their screwdriver. I told him that no one else has touched that car. They were the last ones to work on it. It has been overheating and smelling like burnt. One of her friends was with her and she said her car smells funny. We took pictures of it and the screwdriver is still in there and the car has not been moved or seen. I have been driving my daughter around to work and wherever else she needs to go, so I had to miss two days of work.

I returned the next morning and spoke to the service manager about how displeased I was already from the night before, which he did not care one bit. I left my car, it took 2 hours to install the new tires. Since then, my tire sensor light will not go off. I have tried repeatedly to reset the gauge. I have now learned that my tires have been mounted incorrectly, my wheels were rotated incorrectly, my tire sensors were either knocked off or damaged and two of my rims have been chewed up from the impact wrench they used. I do not drive the car very much.

Today, when this all came to light, I tried contacting Sears. I asked to speak to the manager (they were unable to find him, but they would take a message). I never received a call back. I drove to the Sears service center, which is 90 miles R.T. from my home. The manager wasn't in. I was greeted by a fellow (yeah, what's up?) Ryan and told him my story and that if I do not receive a callback by 10AM Friday, I'll be putting a dispute through my cc! Replacement for each rim is approximately $300. The sensors are approximately $225 per piece, plus the fact that the tires need to be removed, mounted correctly and rebalanced and installed again. The total out of pocket expense could be as much as $600 to correct the problem.

On the next workday, I was fired for leaving the spill on the floor. I tried explaining to the general manager that my manager told me to go home. He refused to listen to me. There was not a bandage in sight when I cut my finger. I did not want it to become infected while cleaning up a hazardous spill. My manager (Allan) was aware that there was a spill on the floor and told me to go home anyway. Also, I was never provided any gloves or safety equipment while putting away those acid-filled batteries.

Also, I was harassed every day by both of my managers constantly. I was called a queer because I wore earrings. There is plenty more. I also have proof of other employees deliberately breaking many safety rules, such as not using a torque wrench after the wheels had been put on the cars. This is very serious and some might be killed because of it. I have many more stories to tell and proof for all that both of my managers are aware of the policies being broken. They themselves disregard them. Please contact me for further questions.

My husband and I showed him the damage to the lug nuts and the rim. He took pictures and said he would let me know whether they (Sears Automotive) would be taking care of this or taking the liability of the damage to the rim, but would reimburse me for the lug nuts. After not hearing from Kevin (manager), I called Sears and he advised me that they would take care of the rim and the lug nuts and to email pictures of the damaged rim and they would order a rim for. Now 3 months later and after many phone calls and sending emails of the pictures of the rim and damage to the lug nuts, I am still waiting. I spoke to the assistant manager who thought his manager Kevin was handling this. I asked Willie if he got my numerous messages and emails and why he did not return my calls. He didn't have a valid reason, so this was his resolution.

Willie from Sears Automotive instructed me to fax the receipt for the lug nuts and a pricing quote for the rim on Saturday, July 18, 2009. I faxed my paid receipt for the lug nuts and I got pricing of a new rim from Branhaven Chrysler as Sears was unable to get the rim from their supplier. I am still waiting for some action. I was told by assistant manager Willie that he would get back to me on Monday, July 20, 2009. I called the store on Saturday, July 25, 2009, and left a message for Willie as I still have heard nothing. I also called the dealer to find out if Sears contacted them and had purchased the rim. The rim had not been purchased and I am still waiting for resolve. I still have not been able to get the tires and I am driving around knowing if I have a flat tire, I will not be able to change my tire.

Also, I was told that the technician who did the damage to my rim and lug nuts has been fired by Sears! I am hoping you can help me and also for all my frustration and time and energy, my tires should be discounted heavily for this awful experience. I will not do business with Sears once these tires are installed. Please help and advise!

When I picked my car up and left, the car was driving extremely weird and I thought it had to do with the new tires. I live in Brooklyn, NY and work in NJ so I was heading home. As I drove, I noticed the car was not driving well and making noise from the front suspension. The car was uncomfortable to drive, the steering wheel was not straight and the car would shake under braking. I figured they messed up the alignment, so I brought it back on (07-10-09) and after I had already called twice to say I was coming and that I didn't have too much time, the Sears Auto employee told me it would be 2 hours in a very rude way. After an hour, they called me and told me that I bent a control arm. I asked why they had let me drive out the first time without telling me. The employee made excuses and told me to contact the manager the following day.

Lets us say I did not make my road trip, which I do not even want to explain the trouble that caused. My experience dealing with the employees at this branch has been so bad I want nothing to do with it. They were rude, they often complained about helping costumers, they didn't explain what the charges were for. At one point, they left me standing in the service for 15 minutes while I was just trying to get the first tire balanced. So I am intending on emailing this to customer service, the highest executive I find at Sears and possibly Consumer Affairs and the Better Business Bureau.

My car is currently at my car dealership having repairs done that Sears either caused or at least failed to recognize while working on my car. But when I drove my car to Sears Auto that day for new tires, it was not driving bad and when I picked it up, it was driving worse than when I dropped it off. I also believe there may be ground for a lawsuit here due to the unsafe conditions that my car was returned to me. I do not know what Sears intends to do about this matter, but other than just losing me as customer, I will take my time to make sure as many people know about this as possible. I will be submitting my bill of repairs from my car dealership to Sears. Please let me know where to send it. Either refund the cost of the tires and alignment or pay the cost of the repairs to my damaged car.

I took the car back to Sears and they replaced the rotors and left the same pads. Therefore my car has not had smooth contact from the rotors and the brakes. Therefore, the job was still not properly done. I continued to hear the noise and took the car back and the gentlemen stated the replacement parts were not completely changed first time I received the car back with the same noise. I took the car back to Just Brakes and they stated the front brakes had grooves and the back pads I just purchased were cracked and dangerous. I took the car back to Sears and they replaced the back and charged me for the front. The car is still making a noise which is the 7th time my car has been to Sears for the same job.

Now they are saying the noise is the tires. So I took it to another Sears and they state it is the struts and the constant pulling of the bearings and the strain from the improper work could have caused the strut to either break from the part needed or the screw to come out. I have e-mailed and called Sears and no one from corporate has called back or returned the email regarding the concern. Please help. I can send all needed documents.

Now, this is where it got crazy. The salesman said to me he could not sell me the rims or the tires until Monday because he was not sure the rims would fit and he had to call the headquarters that sold the rims and ensure it was okay. Remember, these are SUV/Light Truck Rims. So, I asked him if that price would be the same Monday as it was today, Saturday. He told me no, that was not going to happen because the sale was ending today, which was a lie. So, I was becoming very, very frustrated by now. My wife was livid and expressed this statement "I can not believe we are begging these people to take our money and they are refusing to allow us to buy their product." I asked the salesman again to make sure I understood him, "I can not buy these rims and tires today (cash)." And again he said to me that if I wanted the tires and rims I would have to come back Monday. My wife and I left and when we got home we called the customer service department and expressed our frustration concerning the incident at the automotive department.

This gentlemen put us on hold like five minutes and then hung up. This went on for approximately 30 minutes. Each time we called the customer service department, the same thing happen. Finally, after 11 attempts of calling, the rep informed us that shift change was going on, 4 pm. Okay, what now? Well, after being on hold this time for about 10 minutes, this woman come on line and tells us, "If you come in Monday, we'll order the rims and tires and if the manager give us the okay, we will give you the sale price." The sale went through Sunday.

As of today, I still don't have the rims or tires for my truck. We refused to go back to that store after this incident. The economic damage would be an additional $1200-1500 more than the product we wanted to purchase if we purchased the same product at another store or tire shop. I was totally humiliated at the way the salesperson responded to my request. I feel this was a personal attack on me because I am black and my spouse is not. That is not playing the race card, that is just the bottom line. There was no reason the same people could not sell me those items. I was not rude in any manner. My wife was not rude but very frustrated that in 2009, this type of activity still exists.

Today my wife was diving my car and a tire blew out. I went to change the tire with the spare, original correct size, but could not drive the car because it immediately made odd sounds. I called a mechanic who said do not drive the car because it is all wheel drive and it would damage the transmission. So I had the car towed by flatbed some 50+ miles to Sears to replace the tire because of the road hazard warranty that I have with Sears.

He also proceeded to tell me to replace my tire, I had to pay a prorated amount for the replacement tire, which had more than likely failed due to the faulty or cheap valve stems put on the rims

As I drove off the car now, I had a pull to the right which it didn't have before. Funny that after they had tried to sell me an alignment. Coincidence? Then I realized they had replaced the tire and rotated them incorrectly. They had put left side tires on the right side which you cannot do with radials for risk of a blow out. The actions of this Sears service center has put me and my family at risk with not a single care.

My husband called me and said he was going to have the Tahoe towed to the mechanic shop. He thought the noise was related to the rear end problem. The tow truck took the Tahoe to the mechanic. The shop called me an hour later and asked why I thought the problem was the rear end. I told them what Sears had told me. At that point the shop owner said, when they started it up they immediately shut it off, pulled the dipstick and found there was no oil in it. The noise my husband heard and the stalling/dying was the engine seizing up. He said the engine was blown due to no oil. I told him that wasn't possible as Sears had just changed the oil yesterday. He said he and the mechanic verified there was no oil in the engine.

I called Sears and asked for the manager after two days of back and forth (Sears finally called the mechanic shop), the manager said they had checked all their "paperwork" and everything was signed off, and so they didn't cause the problem. He said "maybe the oil leaked out". I asked him "wouldn't you have noticed the oil on your garage floor since the vehicle sat there overnight". He said maybe it leaked out when we were driving it. I informed him I had a statement from the tow truck driver that there was no oil leak.

I had a statement from the mechanic that there was no oil on the underside of the vehicle. The manager said he didn't know who this Jupiter Auto was and maybe they were wrong. I advised him that Sears could pay to have the Tahoe towed back to their shop and they could check it for themselves. He said no. He then stated as far as he and Sears were concerned this matter was closed. Sears did nothing wrong and they were satisfied that they had put oil in the vehicle. I asked for Sears’s insurance company information so I could file a claim and have an independent third party perform an investigation. He said he could not give that information. I asked for the number for Sears corporate so I could escalate this issue to someone higher up, he said he couldn't give me that information. It now appears I will have to hire an attorney to get Sears to pay for the damage they caused to my engine and to pay for a replacement engine. In the meantime I have no vehicle and have to pay for a rental car myself. This has resulted to: blown engine for $5,000, attorney's fees (unknown at this time), rental car ($90 so far, but it will be more), and $63 for oil change that was never done.

Then they said that they could change out the battery for $50, but there would be no warranty associated with that new battery. I told them “that was not fair and not right.” Wes, the store manager, did not care. I told him to put my battery back in my car and I would have to go elsewhere. I had AAA come out and give me a new battery (they have a new battery service program). It comes with a 6 year warranty, and they come to my house if I have a problem. Also, the AAA tech showed me that Sears had actually sold me the wrong type of battery for my car. My car is a 6 cylinder and I had a battery from Sears for a 4 cylinder. And to top it off, the AAA tech showed me that the Sears battery only had 9% life left to it. Sears' techs are either stupid or crooks! Sears did not make this right!

Furthermore, they tried to charge me double the amount for parts and wanted to charge me for labor to fix the tie rods. The manager said he was not sure if it was his guy who broke it or if the car was old, but he can't replace it for free. By this time, I was stuck in Lihue which is twenty miles from home without a ride. He was not willing to budge at all. So I told him I would pay for the parts but not the labor. I told him that is only fair. I also said I would buy the parts from the store and bring it to him because he wanted to charge me way too much for the parts. It turns out one of the representatives told me that they have to charge extra for parts to make some money. This made me so furious that I am writing this letter.

On March 13, 2009, I saw that the battery light was on again and decided to take it back to Sears that evening after work, but as I was driving to work at 7 a.m. that same morning, the car started trying to stall as I was driving east on Madison Avenue and then it died when I came to a stop light and I was in the left lane. As I was trying to find the telephone number for my insurance company, a man in his car stopped alongside mine and offered to push my car over to the right side of the road, which he did, risking his life to walk back across the road to the left lane and then push my car across two lanes of commuter traffic, which he safely accomplished.

I was there for about 30 minutes waiting for my insurance company to send a tow truck and tow my car to Sears Auto Center. While I was waiting, a motorcycle policeman stopped and he saw that I had things under control but wanted to push my car into a parking area inside a small shopping center. When the tow truck pulled my car into Sears Auto Center, I let the service man know that the light was on in my car and that Sears had just a new one in it two days before and that it had died as I was driving to work.

After the service man checked the alternator and battery, the sales clerk told me that they (Sears Auto Center) had put a "used" alternator in my car (I was led to believe that they had originally put in a "new" alternator and told the sales clerk so) and that my car was running totally on the battery, which had drained its electrical supply. Again, they purchased a "new" alternator from an outside auto store and replaced the old one. They also had to replace the battery. There were no extra charges and both the alternator and battery were replaced at no extra charge.

I was originally charged $326.34 for a "used" alternator. I want to be reimbursed for the consequences that happened due to Sears Auto Center misleading me about putting a "new" alternator in my car when they had actually put a "used" alternator in my car and the life-threatening situation that I was subjected to. Please let me know if reimbursement is possible. Thank you.