Safelite AutoGlass Reviews

After they came to my house and replaced my cracked windshield. After it had rained I would noticed water dripping from the compartment that hold your sunglasses just above the rear view mirror. As I looked closer I notice the headliner was all water stained and the glass was not installed straight. They said they would fix it but I wanted my dealer to look at it because it needed to have the headliner replaced and I did not want aftermarket replacement parts. They paid for the repairs but they still have not compensated me for the time I have had to take off work to have it repaired or the gas is has cost to drive back and forth to the dealer. 50 miles one way trip and I had to make 2 trips. Not to mention the time I spent on the phone with reps trying to get it fixed. Every time I call they say it's been sent to corporate and I never hear back from them. I will not do business with them again.

Safelite came to house to repair windshield. It cracked about 7” which was frustrating but there was chance of that happening so... Then they say it will have to be scheduled for the next day at Safelite shop. Then they call back and say no, it will be pushed off for repair two days later because if has to have OEM glass because the vehicle has safety features built into it and they have to order the glass and get it approved with my insurance. I called Safelite and said since it couldn’t be fixed the that day the most convenient place would be another location and asked if that would be ok. Safelite said it didn’t matter which location - whichever was most convenient for me.

Updated on 8/7/2019: They came back and removed and replaced the window. This job was much better but I still have scratches and blobs of adhesive. Apparently the initial job was done by a newbie that should not have been on his own. That's a failure of management. They want to take my car to a car wash to have the detailer remove the goop. I'm not sure I trust them with it. Wicked mad, still.

February 2019 I had a small crack in my windshield. I had used Safelite 4 or 5 times before so I called them 4 months later. Spider cracks started coming from the original repair. They said they couldn't repair it again so I would have to have my windshield replaced. At my expense. I will never use Safelite again.

Originally I had given a Five Star review. After the installation I didn't really check out the work, it was cold and all I wanted to do was get into my vehicle. Months later somebody asked me why the piece holding the windshield in place was popped up. I had it checked only to find out the clips were broken. Now a year later the rubber across the top of the windshield is lifting and blowing in the wind while driving because the other side piece was evidently not put back as it should have been and is not also starting to separate. Had I seen any of this earlier I would have returned immediately. Now I have all kinds of issues with water coming into the vehicle and afraid to drive it because I fear the entire windshield will blow out.

Set up a appointment to have my glass chip repaired in my windshield. Was given a 4 hour window to set and wait for them. They never showed, after calling I was informed that the technician thought I was coming into the shop. Even though I got a email confirming they were coming to my location. Told me I would have to reschedule, I told them I would go to another company.

This is the 3rd windshield Safelite has replaced for me and the most expensive visit. I called their local competitors to get an estimate and Safelite was over 200 dollars more. This will be my last windshield replacement from Safelite.

I have used Safelite AutoGlass for several years and had not had a problem until now. I admit I was stupid, I should have read the fine print. I had my windshield repaired twice by Safelite AutoGlass. I was told both repairs will go towards the cost of replacing the windshield. On vacation a car passing on the right vice left on a three lane highway driving on the shoulder, kicked up a rock and it put a big chip in my windshield. Then it cracked.

Safeco used Safelite as their glass replacement company. Safelite handles ALL of the process. They'll even handle the reimbursement if you decide not to use their cheap-inferior glass. (Safelite own their own Chinese glass company) Expect to wait over 30 days to get reimbursed, AND, expect to provide proof of payment to Safelite for the glass you had replaced. Otherwise Safelite WILL NOT reimburse you, AND will not contact you!

Elizabeth called before she came. She was quick, friendly, and very efficient! Only wish I could give more than 5 stars for this service - EXCELLENT!!! So very pleased with this service. Most highly recommended!

I used Safelite to repair my windshield and to say the very least was very dissatisfied! First of all the technician came to my place of employment to repair a chip in the windshield. He advised me of all the legal information and had me sign a "disclaimer". He advised me that he would contact me once he completed the repair so that I could come back down to lock my car. I never received a call when he was finished. When I left work I went to my car and it didn't even look like anything had been done...I didn't even know if the windshield was fixed. It looked just the same as it had before the technician supposedly fixed it. I contacted the technician and it went directly to his voice mail. I left him a message.

We have a 2016 Nissan Juke - unfortunately our rear glass on the hatch shattered when the hydraulic arm that holds it up let go and went through the window. We scheduled a service with Safelite in Stroudsburg, PA. The total cost of the job would be $520 - we brought the vehicle to their shop and left it with them and went to shop for a while - while shopping they called to let me know that they were having issues with some obstacles while replacing our glass. The issue was they could not get the rear wiper arm off. I chuckled ‘cause I figured this can’t be -- these guys do this every day. So we returned to the shop and I approached the shop manager and told him I received the call about the wiper arm and that I could actually do it and he went and got the “Technician” which is a term I use loosely in this context. The technician basically told me that he could not get the wiper arm off so he left it in the trunk and covered the hole that it goes through with tape.

I drove about 35 miles to pick up my car after a new windshield was installed at their Pine Brook NJ location. As I was getting to this location after hours, pre-arrangements were made to leave my car unlocked in the parking lot with the car key under the floor mat. When I got there, the car was locked with no car key left for me. I had to drive another 70 miles round trip... home to get the backup key and back again to pick up the car. When I called the next day, "Ivan", the Manager was unapologetic. He promised to drop off the car key the next day at 8:30am. Did it happen? NO. When my wife called to ask why, all she got were excuses. Do I have the key now? No. I called customer service who promised an executive would call me back. Did an Executive call back yet? NO. Still no car key. (But they were very responsive and pushy about getting the $100 deductible.)

I paid for the wiper, I noticed it was my old one. Took them a few minutes to come put it on. Smudged up my whole windshield and didn't clean it. First time using it in the rain, it flew off. On the highway during a heavy storm and rush hour traffic. I could have wrecked my car. 0/5 stars.

Filled out the online quote for repair or replace for one 5.5 inch crack. It came back could be repaired and would cost $150. It required prepayment and I scheduled for the next day. I get there and they say "Our new machine can’t fix cracks larger than 3 inches" and want $450 to replace it. They knew when I was charged, they couldn’t fix it. That’s bait and switch and ILLEGAL. I got refunded and left. It’s not over.

First of all, let me start by saying we wished we wouldn't have used this company. I set up the appointment to have my husband's windshield fixed only for the tech they sent out to cut the rain sensor cord in his Maxima. He told me that he contacted his manager to take care of the matter. To make matters worse, the guy said that it was the second time it had happened. My husband took his car to the dealership to get a quote on how much it was going to cost because "Adam" said to send the invoice to an email he had presented us with. After several attempts on getting the matter fixed, they just started ignoring his calls and his emails. Every time he would call, he had a different excuse every time. So with all of that being said, we are in the process of hiring a lawyer. I mean, why should my husband have to pay for something their technician broke? We will never use them again. Furthermore, we didn't like Adam's nonchalant attitude about cutting it.

Today will be the 3rd time my car is going on to “fix” my windshield. I have had water in my car due to their ability to seal my car properly. They did get my car detailed after the 2nd time but my husband and I had to dry the car out ourselves because they did not have availability for that to be done until 3 days later. At this point it is so unbelievable that this is my third time to have it fixed on top on having an awful smell due to water in my car. Do not use this company even if your insurance company recommends them. They clearly do not train their technicians.

I made an appointment with Safelite and they never came so I had to make another appointment. What was so terrible about the first appointment was that I made it for 8am and was repeatedly told when I called the service center that he was a little behind but would definitely service me that day. I had to wait at my apartment ALL DAY and he still never showed. Finally at 7pm I canceled the appointment and made another appointment for weeks later. I had a very busy schedule at the time so the next time I could make an appointment was for 4 weeks later. For the next appointment they came when they said they would and the technician did the best she could to fix my car. I would recommend that you make an appointment for later in the day so just in case they are running behind then at least you can get something done that day.

After a previous Safelite windshield that was covered in sand size pits in just a few weeks, a rock broke it. My insurance fought me on using another, better windshield, so agreed to Safelite again. It took two weeks to for a windshield for a Honda CRV. I complained to corporate about the delay, and got no response. After the windshield arrived, and the insurance company paying for a 2 week car rental since my CRV was unsafe to drive, I got a review request from Safelite. I told them they made a mockery of their commercials, and they asked if I wanted someone from corporate to contact, me. I said yes, and have received deafening silence since. Beware of inferior windshields and long waits, not to mention non-existent customer service.

Made an appt with Safelite to go into the Conyers store because my windshield has camera sensors that they will have to calibrate with new windshield. I was told the appt would take 1-2 hours. When I arrived, they informed me that they never received approval from insurance company even though I had the email to prove it. Then, they said they didn't have correct windshield because insurance didn't say anything about the cameras which requires a specific windshield. When I showed them the email confirmation from their own office stating correct windshield with camera calibration, she said, "Oh we just didn't order it so you will have to reschedule." I informed her that I had taken a day off work and driven an hour to their office so my next appt would be with a different company. I asked to speak to a manager, but he never returned my calls or email. Imagine that!

Safelite said they would come between 9-11am. I didn't get one follow up call saying they're running late or apologizing for the inconvenience. It is now 12:24 and I had to call them. They told me it would be around 25 minutes and they still haven't apologized for the inconveniencing my day. I have a doctors appointment today for my Parkinsons so my energy is usually low. Very unhelpful service.

I thought windshields were made of glass, but apparently Safelite uses cheap plastic windshields. We cleaned ours with paper towels, and while traveling some McDonald's napkins. The scratches that resulted were horrible. We contacted the office in IL that replaced it. We were told by the rude snotty girl who answered the phone that it was obviously something that we did. I told her that we did NOT clean it with diamond encrusted napkins. Paper is not supposed to scratch glass, but it sure as heck irreparably scratches cheap plastic. Our insurance company, Progressive, recommends them.

The Lifetime warranty for Window Replacement is an absolute SCAM. They send a Technician out and the technician makes the decision if the stress crack is because of an impact. My son's vehicle's windshield was originally replaced (and by the way I think it wasn't sealed properly as the inside of the windshield frequently had condensation). Anyway a small stress cracked appeared just below the rear view mirror and then progress overtime to a 24" zig zag.

I took the day off so the tech can come out and repair my windshield - he literally took a glance at my 4” crack and immediately said "I need the windshield replaced". This company is a damn ripoff and will overcharge you for aftermarket glass.

Today at ** Safelite was performing a repair on private property without the owner of said property's consent. When asked to leave property REPAIRMAN was obnoxious to property owner and stated "call the police" and continued repair with no regard to his trespass.

I have requested reimbursement for my glass replacement 4 times to email address provided by Safelite, and have also faxed it over as well and anytime I call Safelite they have no record of my emails.

I had an appointment on Saturday, June 1, 2019 to repair some small chips in my windshield. I was told since the chips were so small and I couldn't tell exactly how many there were, that they would take a look and if I had three or less chips they would try to repair them, but if I had four or more, a full windshield replacement would be necessary. I explained I did not want to move forward with a full windshield replacement, but if there were three or less little chips, I would like to get them repaired.

The Annapolis Maryland Safelite franchise needs an investigation into shady business practices! Someone needs to compile a list of the amount of windshield they actually fix (I mean break) vice how many windshields they actually replace and compare those numbers to other similar franchises. My insurance company contracted them to fix (break) a stone chip in my windshield, they sent a very young inexperienced technician to do the job but, her first priority was to sell me a windshield, not there to fix (break) my windshield. The hard sell started before she even looked at the stone chip.

I was driving down the road a dump truck kicked off a rock and hit my windshield. Called my insurance immediately, they 12/28/18 sent me to Safelite. They repair the chip in one hour. Now 8 months go by. I WAS suspicious because I could still see a prism in the crack. May 22, 2019 8 months my windshield is cracking all the way up. I call Safelite, they tell me 1 out of 99% work. Oh I'm the 1%. Well the tech did not do it right obviously. They said sometimes it's the amount of pressure put on the windshield. What a load of Donkey Dust. A 4 door sedan 2004 Buick Century. They wanted to charge me $369.00 plus tax for a new windshield. They are rip-offs. Thankfully my husband did his homework and getting the windshield installed for half that cost. Never again Safelite. 8 months which you told me it will last forever.

STAY AWAY. Safelite is more concerned with volume than quality. I had a chip repaired on a very expensive windshield and was told it will not spread. 4 weeks later and the windshield is ruined. The repair literally took 3-8 minutes and cost over $100, which would have been fine if it worked. They are also clearly using reputation management software as many of the good reviews seem suspect. I am extremely disappointed.

I do not normally write reviews but Safelite AutoGlass sent out A very nice, kind and GODLY young gentlemen name Alexandra/Alex. He was very professional very understanding and exception kind. Alex took time to show me how A windshield is put in. I'm very impressed that Safelite show be so grateful they have Alex. If we had more young folks like Alex then your business would be greatly blessed. Wow. I'm 57 and was taught ok'd school... GOD 1st and manners. Alex from Safelite AutoGlass was a exceptional young man. K want his parents and Boss to know how truly blessed they are to have him.. Please give Alex a raise for he even took time with me while working to tell me about himself. I asked him and he was a sweet gentle young man that cared enough to speak with me.

0 Stars. We scheduled a windshield replacement; the soonest available appointment was about 2 weeks out. I called twice on two different days to ensure we would be receiving the correct windshield for our vehicle. The day of the appointment we waited for the tech; received a call late that morning that the technician would not be able to make it. We were given the option to either reschedule (again several weeks out) or take the vehicle in to our local shop and were told it should only take about 2 hours. 4 hours later we still had not received a call; we had to call the office and were told the vehicle was done and ready to pick up. Then we received another call from the tech at the office stating they had just looked at the vehicle and would not be able to replace the windshield, as they did not have the correct part in stock. 4 hours for them to barely look at the vehicle, no courtesy call, nothing. Terrible service and overall experience.

Made an appointment to get the Cracked Windshield replaced on my F-150. Received 2 emails from them confirming the date and time, between 8am and 12noon. By11:55 am no one shows up. After 45 minutes of listening to their sales BS I was finally able to reach someone to talk to. At first They could not find my reference number then it got cancelled for some reason. All this took place 12 hours after I got the last email confirming the appointment.

I scheduled Safelite to replace a cracked windshield on my 1991 Ford Ranger. The installer did not mention that he may not be able to replace it because of unseen rust behind the frame. He took out the old windshield and then he and his supervisor refused to put in a windshield and told me I would have to get a body shop to do it. I had to take it to someone else to install the windshield.

This is one of the worst firms in the auto industry, which is saying a lot. They replacing my car windshield, on 11/09/17, but when removing the tape, tore a strip of the car's paint off. The technician, "Norman" was nice, took photos and said that they'd pay for the damage, and to call anytime even outside the warranty period because he had already reported it. I felt in no rush to call them and I was extremely busy at the time.

I used to love Safelite, but they have lost their way. Had my 4th appointment cancelled by them this past weekend. Of course no one bothered to call or tell me it had been cancelled. They waited until I showed up at the store to tell me they had cancelled my appointment and would not be working on my vehicle because they would not do work on a vehicle they had not initially installed the windshield on. Funny thing is the only reason anyone else installed it to start with is because they cancelled my first 3 appointments to have them install the windshield to start with. They had no problem making the appointment when I told them exactly what I needed and they said it would be no problem.

This place kept my car all day. When I went to pick it up it was still not finished. The is closed a 5 pm. They finally gave my car back at 5:45 pm and it was still not fixed. I have to go to the dealership so they can finish the job. Crappy; unprofessional.

I had my windshield replaced in a Ram Promaster. After a couple months of winter was driving and all the oil ran out of the engine. Did not think much of it until I fixed the oil leak and found water. It landed on top of the engine cavity and froze and boiled all winter. How does water get there you ask. Well while fixing the leak it rained and all the water came around the plastic underneath the windshield. I found the bolts were installed incorrectly. After getting everything back together the engine is now rapping.

Booked online to have them replace the rear window in my truck. They gave a time frame to be there between 8-12 but if you pay $15 more you can be the first one for the day. However, they do not tell you that they may not show up until 10! They acknowledged that they can't be there at 8 because their techs start at 8 and still have to go to the warehouse to pick up the glass, so an 8 start time is not possible. So what is the point of being first if they aren't going to be there around 8 given their 8-12 time frame shown online when you book the appointment? I scheduled the appointment on Tues for Friday morning, so they had plenty of time. I called and talked to them and they just don't get it, so I had to cancel after waiting over an hour for them to show up. Hopefully I will get all my money back. Got a quote from Diamond Glass for $220 compared to $300 from Safelite. Hope to never deal with Safelite again!

I have now been waiting for a week for a Safelite office to replace a passenger side mirror on my car. On Monday, April 29, I noticed the passenger side mirror on my car was cracked. I called Safelite, gave them all the information they requested, and made an appointment for Friday, May 3 to have the cracked mirror replaced. Though cracked, the mirror was still functional, and the car could be driven safely.

Never again will I go there. I had my windshield repaired yesterday, and this morning there was a new crack on the windshield. There was clearly no new damage to car/windshield, but they would not even look at it... Just flat out said it is not their responsibility. I called their customer service department and spoke with someone named Arial; she could not have been more obnoxious. Their world class warranty is basically null, and void as soon as you drive out of their shop. I will never go there again.

A horrible experience!!! I saved names, numbers, texts, and emails as a proof. I called and made app. On the day of appointment I received a call of cancellation. The representative made me another app. The next day I received a text stating that my app was cancelled. I called and rebooked and received a confirmation text and email. The next morning received/text/email of cancellation. Later in the day received an email stating that someone was on the way after all - no one ever came. In the end I went with another company.

I had a crack (longer than a foot) at the bottom of my windshield. Geico referred me to get it replaced by Safelite. The guy came between the time he said he would. He was friendly and it was great until 2 days later. My rear view mirror fell off. (I did exactly what he said to do about waiting and not driving my car). I would’ve fixed it myself, but I couldn’t take apart the button to properly glue it back without it falling off. So when I was at work, my mom called for me. They sent me to a place that doesn’t exists!!! We don’t have them locally, but my mom was told that they had a shop close by. I wasted my time walking and driving in circles in a different town for a place that isn’t there. After that, I called, complained etc. She apologized for whoever told my mom about the shop, she said she’ll get the man who installed my window to come and fix it.

My insurance had set me up an appointment to repair my car windshield for Friday 05/03/2019 from 1PM to 5PM. They stated a TEXT message would be sent to me, to let me know when they would be arriving. (I have a toddler who still naps and likes to sleep in so I prefer text). I received a phone call at 8AM and voicemail, which I did NOT pick up since I had a sleeping toddler with me. I parked my car in my front driveway from the hours of 1PM to 5 PM, to make sure they would see the car. I also sat in front of living room window during these areas to make sure I would not miss the technician vehicle.

Safelite is a vendor for USAA - when putting in a claim I was referred to Safelite. They gave me a 5 hour block for their tech to come and replace my windshield. I took the day off, kept the gate open and the dogs in. They never showed and never called. When I called to complain, asking them to now schedule me for an exact time because I had already wasted an entire day, they told me that they would only give me another 5 hour block. I told them that I had already lost an entire day and couldn't/wouldn't do that again, however they said that that didn't matter, they would only schedule me for another 5 hour block.

The process to make an appointment by phone is no good. Had to hold for a total of about 45 minutes between two calls I made to them. Once I spoke to the lady she was very polite, but my appointment was set wrong. I went online and corrected it. The system gave me a different time than I choose. The store manager at the Katy Texas location was great and came to the rescue. Got me an appointment that same day and got my windshield installed. I really appreciated that. I thought that when the repairs were complete they were to vacuum up the glass and clean All the windows. Neither was done. The tech told me I needed to get the truck detailed. I was not expecting a detail by any means, but I thought the website said they would vacuum glass. So the summary is don’t call or book online, go to a store and have it done there. I had two other friends tell me the same thing. However, I will definitely go back back in the future. Thanks!

My Lexus GX 460's windshield cracked and I didn't know the reason. So I called my insurance GEICO to have my windshield glass fixed. GEICO recommended Safelite to come and fix the windshield. The tech showed up on time and replaced the windshield within 2 hours. However, after few days of the windshield replacement, my car's sensors lights were all on, and one time they were blinking like Christmas lights and gave me some codes. I drove the car to the Lexus dealership and the Lexus car dealership told me whoever replaced my windshield did a very poor job and all rain water leaked into the car engine, electric sensor box, floor, etc. All the sensors wires are damaged and will be a big job to fix the car. Now I feel my car is considered as "flooded" car and it will be a problem with its value when I want to sell this car as a used car.

I had service scheduled for yesterday (having pre-paid for my service), and company called to reschedule because tech was sick. He was supposed to come today before 6, and never showed up. I had to call him, at 6:30, and he admitted he didn't even have my windshield in his van. He would have to go back to the shop, and wouldn't be to me before it got dark, so he would have to reschedule AGAIN. This is the worst experience I've ever had with Safelite, and the technician Jerron was very unprofessional. He knew he was running behind earlier in the day, and could not even let me know. More importantly, he didn't even have my glass in his van, so would have not been to me on-time anyway.

Safelite was here, but won’t be here again for another week. They improperly sealed the glass and we have water dripping from the roof area. With heavy rains this week, they suggested putting a tarp on the car. They have no appointments available to fix the leakage problem they caused. The car is not driveable for a week. They will not pay for any car rental either. I do not recommend Safelite! Please share this post.

I had a chip in my 2016 Silverado. Contacted insurance and they set up an appointment at my house (very convenient) so my time frame was from 7 am to 12 pm. I took a half day off work and waited for tech. He finally came at 1145. He spent 2 minutes repairing chip, it looked worse than before he fixed it and he dripped glue all over the rest of the windshield. I told him I wasn't happy and wanted a full replacement. He said no problem and set me up with another appointment 2 days later at same time frame. Well after taking another half day off work the guy never showed up. I called Safelite and they said there was an issue with the tech, I stated that they could've called to notify me. So now that guy reschedules for 2 days after that. Wtf.

We scheduled to replace a windshield on a 1996 Explorer. The service was prepaid and done at his our home. The tech not only cracked the windshield but he managed to get the passenger window off track. He went ahead and glued the windshield in knowing it needed replacing. He also took off with my keys and it was like pulling teeth to get them returned. Now because he glued the windshield in we have to wait another week to get the windshield replaced and they expect us to fix the passenger window. I would never use Safelite again and definitely not recommend them to anyone.

On April 5, 2019 we scheduled an appointment online for service to our home driveway for a small chip in the windshield. The appointment was for Saturday April 13th, between 12 and 5pm. Shortly before 9am on Saturday I received a text message that my appointment had been cancelled. No reason, no way to find out why either. I rescheduled with my online tool for Wednesday, April 17th between 12 and 5pm.

I was quoted 129 less tax to fix two rock chips. When the repair was done they charged me 167. A quote is a quote. Can't trust them. I tried calling the manager of the Bowling Green, Ky store that did the work but he wouldn't do anything.

At 12 pm, because I stayed home all morning, I needed to go to work. I called the tech and there was no ans. I called the supervisor and he said he'd be out later in the afternoon. Great company! No call stating they would be late and no apology!

Had a local Safelite shop fix 2 cracks I sustained on a trip down I-95, 1 about 1/2 at the bottom of windshield and 1 very small one right in the middle of windshield (right in my field of view). It was done 4 months ago. Noticed yesterday the very small one had developed another small crack off of it. Safelite told me it was guaranteed not to spread anymore. When I contacted them I was told I needed to buy a whole new windshield now. A totally useless process they have for repairing one. Will NOT be going back to them!

I had a broken windshield. My only vehicle. I work 2 jobs. I had my insurance company line up a replacement. They chose Safelite. The tech comes to my job pulled windshield then refused to put in new window due to small rust hole the size of a pen tip. Then tells me they will cover the tow to a collision shop to have metal welded in and then they would put windshield in. Left me high and dry. Put old windshield in and I was not able to drive. After using some colorful language. I called FRONTIER AUTO GLASS. NO PROBLEMS???? FRONTIER GOT THE JOB DONE. I will include a picture if I am able to. NEVER USE SAFELITE. NEVER EVER.

I will never go back to a place where you do not know what you are going to be charged for. Everything summarizes in one star when you receive a bill for $250 after your windshield has been replaced, and you were told "please dont worry about the numbers" because the insurance was going to pay for all of it. I called Safelite, and they told me I had to call my insurance. I called my insurance, and they told me that safelite cannot tell me that the insurance will pay for everything because they do not manage their policy, and on top of that, they told me that this company, safelite, knows that the insurance does NOT pay for calibration. You all need to be clear and tell your clients what they are going to be charged for. No need to be shady when, supposedly, you know you offer the best service and best rates.

On 3/28/19, had a rock hit my windshield. On 3/29/19, used the insurance website to enter the claim and the preferred vendor was Safelite so I accepted this choice (rather than find my own). They had a Saturday appointment available which was great. On 3/30/19, the technician replaced my windshield at my home and I provided them my credit card for the deductible.

My car had to be TOTALED out last week due to a faulty windshield replacement by Safelite two years ago. Water had been slowly leaking into my electrical system and flooring but it was not recognized until this year's wet winter and my car happening to be outside more than usual and not in my garage. Safelite inspected my vehicle, took responsibility for the faulty repair, vowed to fix it, and put me in a rental. They then jerked me around for over five weeks.

I had an appointment scheduled for March 27, 2019. I paid the extra money for early bird service to be first on the list. To my Surprise the Tech got there around 0900. My daughter is a college student so the early bird start would work well for her college schedule. The Tech broke the bolt to the windshield wiper and stated to my daughter that he was going to run to Advance auto and pick up a bolt. The Tech left but never returned. My daughter called on Wednesday evening but THE Tech did not return any of her calls. For the next two days she attempted to reach Josh but he did not return any of her calls.

Total scam. Ordered mobile service online and paid in advance like a fool. The tech comes and checks for rust. Apparently, if there is any rust around they can't do the repair. You need to take it to a body shop, have them remove the glass, then repair the rust. Then Safelite expects you to put back on the broken windshield and have them come and replace it (hopefully). But if you have a shop already doing windshield removal and putting it back, WHY NOT JUST HAVE THEM PUT ON A NEW GLASS?

My insurance company forced me to go through Safelite Solutions as it was a glass only claim. Called the first time and Rep. tried to get me to go through Safelite Auto Glass even though the web page was clear you could pick your own glass company. After going around for a bit he said he'd check on Mfg. glass and get back to me at 9 the next day. Around 3 the next day another Rep. called and I advised where I wanted the work completed. She was professional sounding and said she would set up at that location with no problem.

Had a 4PM and a 4:30PM appointment scheduled for 03/08/2019 that was supposed to be serviced by the Lee Summit location. At 4:45PM when I pulled up my work orders it still showed me scheduled so I waited 10 more minutes thinking they were just running late. At 5PM I call the customer service number and pulled my work orders back up just to find that someone at the Lee Summit location had cancelled my appointment time. ** I can assure you that with the lack of professionalism and the lost wages in making my schedule meet your company's service time.

February 12th 2019 Safelite came to my home to install a new windshield. The technician informed me that there was no molding. The company no longer sold it. Was discontinued. I went to the shop the same day and the molding was not discontinued. They scheduled it under warranty and came out the following week and took the windshield back out and put the molding on. In the process of the first installation they damaged the windshield wipers. I took the car to the shop. They said they fix them but they did not. I had to take my car to the dealership and Safelite Auto Glass paid for the repairs but I had to wait an entire day to get my car back from the dealership because Safelite took so long to pay.

I the agent called in a claim with my insured in my office and we selected the shop the insured wanted to use. And the lady told my insured the shop she chose doesn't have a WARRANTY and I assured my insured that the shop she chose does have a warranty policy and stands behind all their work. So my insured was FORCED to chose SAFELITE because your company tells the people they have to go through SAFELITE to be under WARRANTY! That's not RIGHT at all as Safelite has the contracts with most of these insurance companies and STEERS AWAY JOBS from other GLASS SHOPS. I will definitely not recommend Safelite.

I had a windshield replaced this past summer by Safelite AutoGlass after a piece of debris off of a tractor trailer truck hit my window. At the time, the service seemed ok, though the technician was very unprofessional. He had some rap music that was very vulgar blasting from his van throughout the repair, and the shop I was working at at that time was in a very conservative neighborhood. Beyond that, the install itself appeared to be fine. This brings me to today. I recently got the windshield damaged again. There was a chip in the driver side that started to spider crack. On Sunday, my wife and I noticed a small water leak on the driver side of the car on the A-post. After looking closer, I could see that the window urethane was very messy looking in the area where the leak was coming from, so I figured the urethane had a small hole in it causing the leak.

I scheduled an appointment a week prior to have my windshield replaced because here in the Northern Houston area, they are supposedly very busy. I was fine with that. On the day of the appointment I woke up a little late and called to see if I could reschedule to bring it in, and unfortunately that window had closed. I rescheduled with their mobile service and then drove to the appointed location and waited for over an hour, only to have a representative call me and tell me that they had no one available for the replacement. Why would you have the availability listed if you don't have the manpower? I have never ever been through such a hassle. My word of advice (and by the way, I found someone to do the install a LOT cheaper) is don't use them, unless you want to waste your time and money.

This review is for the location on Elwood in AZ. Absolutely DO NOT come to this location EVER! We had an incredibly ridiculous and terrible time dealing with these people. Jose **, the supposed manager, is a liar, a con man, a cheat, and a bully. He will tell you one thing and immediately change it. He will lie to get his way and when you finally have had enough, he will try to make it so you cannot go to a different shop or company. We had our windshield replaced THREE times from Safelite. The first time for an actual crack and the next two for a high pitched whistle that this shop could not and would not fix. We spent weeks fighting with them and it came down to their Manager, Jose, refusing because he felt he was correct. PLEASE, go anywhere else than this shop. They do not deserve your money and you can get better service and repairs elsewhere. If I could give zero stars I absolutely would.

We had a damaged windshield (rock from a big truck) and as I thought the idea of having Safelite come to my work to replace my windshield seemed so much easier than me taking it to a shop. WRONG! I was sent emails from my insurance company AND Safelite letting me know CHRIS would be there between the hours of 8am - 5pm. Since I work 8-5, that seemed awesome! Since it was my wife's car and she will not drive my truck, we felt she could make it one day without a vehicle.

Terrible availability. I was referred by my insurance to this business to get my Compass windshield replaced. When I called they had no available appointments until like 3 days later and that was just to take my car to the shop. I had to drop off the car and leave it there all day! It's not like a needed service on a Bentley. They offered me to go to my house but that was even worse! I had to sit there waiting for hours with no specific time. Honestly they false advertise their T.V commercials. Please! Finally after a week! Of me driving around with a broken windshield. I took my car to a local shop. Got the job done right there and then. No complications just simple... Regular work!

I cannot believe USAA chose Safelite as windshield repair/replacement company. Safelite Store # 463. Date of Windshield Replacement: 11 March 2017. WO# **. Location: Safelite, Phoenix, AZ 85085. Here's my experience and what happened: I brought my concerns to Safelite's attention prior to installation about replacing clips and retainers after speaking with Honda Corporate Technical Center and receiving technical advice that trim and cowl retaining clips are only one time use, along with upper rubber window seal. Windshield replacement kit is sold by your local dealer and will contain all necessary parts for a proper installation/windshield replacement. Safelite assured me the installation would be professional, vehicle will be treated as if it were theirs, and the installation would be the same as the dealer would conduct the install. "Rest assured, you are in good hands."

I scheduled an appointment with Safelite to replace the windshield in my vehicle. They were suppose to be at my home between 12:00pm and 5:00pm. They never showed up, and they never called to let us know why they weren't coming. I called the number they gave me only to get automated message that the shop was now closed. I spoke with a representative via text from their their live chat line only to ask if I wanted to reschedule. Wasted a day for nothing.

I have had the windshield less than 7 months that Safelite put in and it already has 2 chips and a crack going down the top driver side of the windshield. So frustrating! I DO NOT want a claim through my insurance for another windshield replacement when it’s been barely over 6 months. I feel that a windshield should last longer than this. I’m very unhappy. When I called the customer service line, they didn’t care and stated that they are new damages and because of that it’s not covered under the warranty they express they have for customers. Absolutely ridiculous! I will not be using them again!

Tried to schedule a mobile repair at home for a smashed out window in my SUV. Soonest appointment time was ONE WEEK AWAY! I canceled and found another local company that would come to my house and do the repair the next day. Goes to show... Being the most popular does not equal to being the best.

Technician replaced broken windshield and accidentally put over 4 dozen scratches on the body and destroyed the new inspection sticker. Customer service sent warranty rep and made me wait 5 hours and won’t cover new inspection sticker! I’m waiting to hear back about scratch repairs - stay tuned...

Absolutely the WORST customer service. I had my windshield replaced in 2016. I have had nothing but problems since! The molding above the driver side continues to come off and I have to tape it back on. I have had 2 techs come out to "repair". The last tech even said "this wasn't installed correctly and needs to be replaced." So... I tried to schedule for a replacement under warranty. The call center informed me I had to go to the actual storefront for the replacement. I set up an appointment for a Saturday @ 1pm. Once I arrived - the senior tech told me the call center did not schedule it correctly and they did not have a replacement window for my car. He apologized and said this should have never happened. I had to reschedule for another date... My windshield still has tape on it and I still need a replacement. Do yourself a favor and find a different company.

I made an appointment for my husband to take in his 1999 F-250 for a windshield replacement. Due to the age of the truck and knowing the windshield was already leaking I called the 800 number to ensure Safelite could replace the windshield. The representative stated it would not be a problem and offered to set up the appointment. I needed to confirm an appointment schedule with my husband and told her I would schedule online.

I scheduled an appointment with Safelite to replace my windshield. Three appointment and three no shows later I had enough. Each time they didn't show up I had to initiate a call to find out where they were. I recommend finding another company.

I did a Jeep Wrangler restore last year. Had Safelite come out to install a new windshield. The young boy did a terrible job and mind you the windshield was not connected so easily accessible. He smeared the sealant on the jeep, the outer seal was short so he smudged some seal in between and there was no inner seal although I asked them that I needed one. I told the boy that it looked terrible. His excuse was this was the best he could do and he doesn't do older cars nor has he done a jeep.

Windshield replacement went fine; however in the process they damaged the windshield washer fluid tube. They came back to “repair” it under the warranty but simply taped it up. When I questioned the tech he said if I was unhappy they’d replace the tube. He then appeared to make a call and request a replacement part and left. Days later, no calls, no emails, I called back and they had no record of any parts being ordered. The Customer Service rep said he needed to check with service and he’d call me back...and has never called me back. It’s been a series of shoddy work, lies and broken promises. I’ve used them in the past and hope this is a fluke... But doubt I’ll use them again.

My 2007 Subaru Outback had acquired over 160,000 miles and 11 years before its original windshield had to be replaced. A good size rock impacting the windshield finally resulted in a crack and thus needing replacement. So I went to Safelite AutoGlass for a replacement. The price seemed good, and with the lifetime guarantee...as long as you owned the car...good, peace of mind, right? Well 6 months and 3,000 miles later, my windshield was impacted by a tiny rock, but didn't crack until I started my car one cold morning. It cracked on the lower half just above the heating element and across the entire windshield. The rock chip measured .040 inch (1mm) in diameter and .0025 inch (.0635mm) in depth. This measurement is very small if observed by the human eye. Warranty not valid because chip is considered additional damage. Of course it's never mentioned during the sale and only afterwards when one reads the fine print.

I've been in painful ongoing contact with Safelite for 5 months now since I had my windshield replaced by them. The repair went fine except they damaged the sensors in the windshield. They sent technicians out 3 additional times that were unable to repair the problem. I was told to fix it at the dealer and I'd be reimbursed. So I paid $500 out of pocket and have yet to be reimbursed. Constant lies about "so sorry, we will follow up with you" and they never do. I always have to call again only to be strung along further. Is there any way to sue these jerks?

I was referred by Geico, will call them next to file complaint. The work is SHODDY and they use time to clean windows to rifle thru your belongings and take what they want. Corporate response? With multiple phone calls they put you on hold then either hang up or leave you with dead air. Manager denies theft as he is likely profiting from this as well. Save yourself, do not use Safelite.

I rarely write a negative review, but the bad experience and runaround I got from Safelite should be shared with others. I called them last week after my windshield got a small crack. They work directly with Progressive (insurance) to file the claims. They told me that I would be able to replace the windshield at no cost to me because I reside in AZ. I said great, and proceeded to schedule an appt for a technician to come out and replace it. They gave me a time window of between 7 am and 3:30 pm which is absurd. Who waits around their house for 8.5 hours?

I had a ding in my windshield about the size of a quarter from a pebble that hit it. I had Safelite come out to repair it for $75 and in the process of repairing it they broke my windshield. The tech said that the pressure from their system broke the glass and I have to have the windshield replaced (over $800). I could get a credit for my $75 if I replace the glass through them.

I took my car in for a windshield repair of 2 dings. First I waited past my appointment time while the staff dealt with walk-ins. The repair left two small cracks. Two days later the cracks expanded to almost their original size. When I called to complain, their response was "that happens sometimes". The only thing they were willing to do is credit the repair cost to a full replacement. Yeah, right I'm going to let them do a replacement.

Jake ** - Store Manager Sandy, UT quoted me a price of over $400 for my 2017 Tacoma windshield replacement. I had done some price checking and found two other prices for $245 and $248 for the same glass and they would come to my place to install. Jake was very rude to me in front of other customers in the showroom. Would not negotiate a price, practically kicked me out of the store for asking for competitive pricing. Embarrassed me and the other customers in the store with his behavior. Will never do business with Safelite ever. Went with Abra Auto Body and Glass for $248, great service and will come to me with rock chip repair at no cost. Auto Glass Now would have been a good choice as well, $245 remote service. Bite me Safelite.

Well to start off it's a 2002 BMW 325i, my windshield and two side mirrors needed to be replaced. Well the windshield leaks water and the side windows no longer roll up or down as they broke the regulators, as well as damaging door clips and the leather work. The inner part of the door doesn't even fit together anymore, and furthermore the doors are still filled with broken glass even after two trips. I reported the leak and damages and they just said it happens a lot to BMWs and didn't even offer to fix any of it. Overall it's just a bad deal. Don't go there.

I took my 2012 Toyota FJ cruiser to Safelite in Williamsburg, Va on December 4th to have a new windshield installed. I had to have this done in their shop because the top molding has to be replaced with the windshield. I was there approximately 2 hours, and part of the time was to do a walk around the vehicle to inspect for any kind of damage. The technician noted that the rubber seal on the bottom of the radio antenna was a little dry rotted. I work rotating shift and was starting midnight shift that night, so when the windshield was done I paid for it and left to go and get some sleep. I don't drive this vehicle as a daily driver, it has only 42,000 miles on it and I purchased it new.

I am a trucker (18 wheeler). I have tried 2 Safelite windshields and both got traveling cracks (DOT FAIL!) from a ding that, on a properly laminated windshield would have just been a nickel-sized ding. Safelite truck windshields are junk. I don't know what sort of laminate (if any) they have from their foreign-made garbage, but I will only use OEM or OEM quality henceforth.

My windshield was hit by several rocks from the back of someone's truck on the freeway. I ended up with 5 tiny chips in my windshield. Took my car to Safelite to fill the tiny chips. When I got my car back there was an eight inch crack across my windshield. I should it to them right away. They said that can happen when it is filled. Let me give you a quote to replace the windshield. I said, "Why should I have to pay?" I then called the main number who told me that can happen. Let me give you $50.00 off the cost of the replacement. I am going elsewhere that charges less.

I needed my back car window replaced. I called Safelite on a Sunday, and they had me scheduled for two days later. I live in a rural area, but they came to my house at the time they promised, and Randy did an awesome job replacing the glass. They worked with my insurance. Very friendly too. They’ve made a customer for life.

I made appointment after listening to rep. on phone saying Safelite best and fastest way to get replacement auto glass. I know it's hard to find glass for order cars. Was told I would have replaced today. Took off from work. Tech called 2 hours before appt to say shop they ordered from never got glass? Formatted texts telling me they are sorry. To have a nice day? Maybe in by Monday and installed Tuesday? Why not be sure before setting appt? Disappointed! They had to know availability after or before setting my appt. It's 24 degrees out. Shrink wrap won't prevent damage. Make sure you get confirmation of availability! I didn't and now stuck!

My window was down and would not come up. They found out why that was and told me what was needed. They covered my window with plastic until it could be repaired. These guys never turned me away. Thank You. Safelite for having such wonderful staff.

After reading many of the comments on this board, I was seriously concerned with having this company do my windshield replacement. My car has a lot of electronic stuff that is controlled by the material in the windshield. I was afraid some of this would no longer work after the replacement. My insurance company uses Safelite and I told them my concerns and they assured me that if there were any problems they would take care of it. Anyway, everything was done quickly and efficiently and everything works! The experience was excellent for us.

Read the reviews on their site and decided: What could go wrong and then scheduled my appointment at my home... The installer removed my old windshield and all trims wipers etc. Then told he could not install the new one due to there being some rust looking dirt around perimeter of the rim (my truck is 20 years old and in very good condition)... After checking it for myself and concluding it was sound and not actual rust, the installer still declined to put it in and left me high and dry with no windshield at all... I should've listened to my gut after reading some of the other negative reviews. Fool me once shame on them. Fool me twice shame on me.

USAA uses Safelite Glass for auto glass repairs and refers me here. Have had issues in the past too. Couple years ago, took multiple calls to schedule appt then they never showed up or cancelled at the last minute - not sure which. Rescheduling was a major hassle again. This past time, we had 9AM appt this morning for windshield replacement. Because of all the past problems, called yesterday to ask if windshield was in - said was on backorder and was scheduled to come in December 8th - 2 weeks away. Asked if they would call me when it comes in - "oh yes sir - we'll call you". Saved myself a trip going in this morning when there is no windshield to install because they never called to let me know.

I can't say how disappointed I am again with these idiots. My truck was broken into and I made specific plans with the dispatcher and again the technician did read the notes. I was out of country and had to have the spare key from my truck driven down to airport hotel where the window was broken. Oh did mention it was winter and it's snowing by a friend and his number was also given to Safelite. They are great at one thing - screwing up the entire replacement. I'm not going to use them ever again in fact I would rather have my eyeballs poked out with a rusty fork than have to go through the incompetence again.

Replaced windshield in my wife’s car, then had to come back to fix the poor job. Tried to get them to come to my house (25 minutes) to replace my car’s windshield. Refused to come despite ad that says they will do mobile repair at my choice. Can’t believe in their service or quality of repair.

My insurance company (Liberty Mutual) sent Safelite to my house to repair a stone chip the size of half a pea. There were two tiny cracks on either side of the chip and I needed it fixed before it cracked. The guy came out and "fixed" it. About 10 minutes after he left I got in my car and saw no difference, and there was a noticeable divot in the windshield that wasn't even filled flush. I called them and they assured me it was fixed and would NOT crack. I said it is not fixed and WILL crack. She again assured me it wouldn't and though "it may not look fixed it is, and won't crack".

Safelite already replaced two windshields on the same vehicle and this morning I noticed my windshield was cracked again. This will be the third windshield I've had to have replaced by Safelite. During previous installments, they did not replace the rearview mirror which is attached to the windhield, properly. They did not use adequate adhesive and it fell off while driving. During installation, the tech used vice grips on the antennae which stripped the paint. I believe Safelite takes advantage of insurance companies who offer glass coverage, and inconveniences their customers with shabby work and inferior products.

I ordered 2 windshields for my classic cars. 1971 Chevelle and 1982 Camero. Scheduled an appointment with them, the day before the installation scheduled they called and said I would have to bring the Chevelle to their shop. I have no plates on the car so I said I would have to bring it later. But I would like the Camero done on schedule the next day between 8 and 12. Called them at 12 they said they canceled the appointment so after taking off work and waiting 4 hr. They said they were sorry. I scheduled replacement with Floral City Glass in Monroe MI great job, less expensive and done on schedule.

Just had great experience having our 2016 Jeep Wranglers windshield replaced at my home in Houston. The technician's name is Anthony. He contacted me to say he could arrive much earlier than expected (huge plus because had 5 hr window which I hate)... Not only did he arrive within exact time he stated, but my jeep was rather dirty since it’s been raining so much in Houston and he took ample time properly wiping all the windows... which had me stunned seeing this?!

Having a cracked windshield on 2004 Cadillac Seville, called Safelite to replace. Installer came to home, installed windshield. No problem. 2 weeks later, at 70 mph on Freeway, windshield rubber molding ripped out, slammed up to roof, destroyed sunroof deflector & roof paint. Installer did NOT replace the molding which IS PART OF THE INSTALL PROCESS! Reinstalled a new glass by a body shop who did it right. Beware of this outfit using amateurs to install product!

Technician arrived on Time. Started to work but did not have the Proper Tools to Remove my Windshield, So we waited for another Technician to show up... 50 minutes to drive 12 miles??? What the H?? He brought the "TOOL" we needed and job was finished 35 minutes later. Before my technician put my windshield on I noticed my headliner hanging down in front of my passenger visor. I asked him about it and he quickly replied "That was already there." I KNOW IT WAS NOT AS I HAD JUST CLEANED MY INTERIOR!!! Now I'm going to have to buy spray on glue and fix it myself. Safelite Customer Service has a Horrible Reputation in Satisfying their customers. My repair cost me $100.00 more than anyone else.

Had appointment. My man called me. Was late then got here and told me he couldn't touch my truck. I have a very nice F150 with a painted to match visor over the windshield with the yellow lights. So I wasted half my day for nothing. Thank you AAA for sending them to me n ed very again first place I called said, "No problem. They're coming tomorrow."

Safelite damaged my vehicle, and made me go through a 6 long week ordeal. 1. They sent an incompetent technician to work my Mercedes. 2. He scratched the car, dropped a couple of screws in the engine area and best of all didn't even install the glass properly. He had audacity of asking for 5 stars on his survey. 3. Then a manager comes in saying he'll fix everything. He did not. He was good at coming up with excuses. He was good at making me feel stupid and dumb. He outright lied about installing new wind strip when it was clearly visible that is was same old weathered strip. Please be aware! Find a company that knows how to 1) respect customers and 2) do the job.

My technician showed up without proper equipment, said he'd be back within an hour & left. Tech came back 90 min later. I was working & couldn’t keep an eye on him. (They advertise peace of mind, right?) Technician installed the windshield & left without contacting me. Hours later I get off work & to my car for the 1st time & see ripples in the black strip along the top of my windshield. Technician left my keys turned on, therefore my car needed jumped before I could leave work. They send out a second tech the following day, who says the ripples are "normal" and applies more glue & tape.

They gave me a window 8-5. Driver called at 3 and said he'd be here by 4. I called 4:30 and they said he was running late. Talked to mgr twice. Now sipped to come by 6! Wasted a whole day waiting. 10 hours total wait if they get here ever. Don't recommend this company in any way. Useless customer service. They just don’t give a damn.

The first mobile appointment I had was canceled because it was misting out and they don't work in the rain. The second appoint was cancel, without my knowledge. The guy showed up, told me he couldn't replace since it was in a busy street and I stood in the middle of the street with him for 5 minutes and only one car passed us by. I think moved my car to a parking lot and he said he could take it from there. He did nothing other than cancel my appointment (without telling me) and just left. I text him multiple times and no response. When I asked why he didn't fix it like he said he was going to he told me I had been rescheduled. I asked to when and where and he didn't respond. Unprofessional! Wasted my time and his! And wasted company resources.

Safelite technician attempted to fix a 1/2" chip in my windshield, but while doing so applied too much pressure causing the chip to crack 18" across. He then handed me a $350 quote for a new windshield. After complaining, the corporate office offered me a $50 discount on the new windshield. Lolololol! How is this company in business???

I had my windshield replaced with Safelite then I got a stress crack. They came out to look at it. The tech said it was a stress crack then all of a sudden he says it was a rock. Sent a picture to his manager and the manager says six rocks at my windshield when no rock hit my windshield whatsoever. Now they are refusing to replace the windshield which is under a lifetime warranty. This place is terrible. Do not do business with them. They lie and scam. It’s one of the worst businesses out there.

I have a cracked windshield and had set up an appointment two weeks ago. I checked my messages, emails and even the invoice page messages for any issues daily. Day came for them to arrive. I took vacation hours to stay home and wait for them. Only message I had received was one from "Gary" that stated he would be by around 12pm-5pm, and that he would text when he was arriving.

Cross country trip, bad hail storm in Colorado Springs, called ins. asap. Sent to Safelite Customer Service. Three different operators unhelpful; unsympathetic, would not schedule for 5 days; no attempt to find a way to help travelers. Asked for shop on the way to Kansas, still would not schedule for a week. Fortunately local Denver shop was sympathetic and obliging. Forget 800; go in to actual store.

Rachael out of Baton Rouge, LA was very nice and did a great job on fixing our chip on our windshield. Only took 20 mins. I would come Back to Safelite for our future repairs on our windshield and approved our insurance. They worked very nice together!!

Safelite rep, Jeff, arrived at my residence, immediately requested that I move the car to his liking and proceeded to walk around the vehicle, to include photographing the outside and inside of the vehicle. Upon questioning his intent, of roaming around and photographing the interior, Jeff responded in a rude manner and was insufficient in his reasoning. Jeff was asked to leave and Safelite was contacted. Having utilized Safelite in the past and referring several clients this correspondence was disturbing. A company dependent on its customer service should hire better communicators or provide better training. The convenience of their service does not outweigh personal respect.

I took a day off of work to wait at home and the technician never showed or contacted me. I had to call Safelite to find out that he didn't even know about the appointment that I made two weeks prior. The customer service reps, local and national, didn't seem to care.

Safelite came out to fix 2 windshield spots. In the commercial it looks great, however that's not what we got. The spots are still there, still look the same with something like clear nail polish over them and charge is $189. Disappointed and you can't even tell anything was done. One is pencil eraser size and other is smaller.

Was going on my 3rd Safelite windshield this year and they don't stand behind their product. 2 windshields were about a month old when the first one got a crack from a rock that flew up, the other cracked on its own. I called immediately, took pictures, and the representative that scheduled the appointment and mentioned that I wouldn't have to pay because it was only a month old. I get to the appointment which was just a waste of time because they refused to replace it saying that it was a not a stress crack, which it appears to be. I just left and I won't be using Safelite anymore. I will be going to small claims court to see if I can get my money back for this defective windshield. No one should have to pay full price for the 3rd windshield within 90 days of each other. Just sad that big companies can act like this.

I had my windshield replaced in my 2006 Lexus LS 430. Service was very good. The only problem was my rain sensor wipers were not working properly. They worked intermittently. I went to service store. They said I needed a new gel pad which they had to order from Lexus. While waiting for the gel pad, I took a trip and the top molding came loose and started flopping in the wind. I tape it down and went back to the store. They repaired the molding. Shortly thereafter I realized that my sensor was not working at all. I called them, they said I had for the new pad. The new pad was put in about a month later. My rain sensors still do not work. I was told by them that the sensor must be bad and there is nothing they can do.

Our driver's side window was shattered. Went out in the morning and it was destroyed. We don't know how. It was fine the day and evening before. Called our insurance company who uses Safelite and seeing the TV commercials thought they would be great. As they advertise, they come to you, do not have to change your plans and most times no cost to you. WRONG on all 3 counts. Our insurance called Safelite, Safelite called us. To come to us we had to pay. Not just for the window but for the courtesy of them coming to us. We had to change our plans.

Can't begin to described my experience. All I wanted was a windshield for a company truck. Website appointment process was flawed. Could not correct a typo in my address. Led to a week of failed promises, canceled appointment, do I get me money back? And on. Safelite has become a dinosaur with its people. Just there to get a paycheck. Found only one person who cared enough to call me back. I'll use my local window man in the future.

I wouldn’t recommend this company to my worst enemy. Had to reschedule my first appointment because the tech didn’t come to my house like planned. 2 days after the replacement of my windshield, the molding flew off while driving down the highway. Scared me to death and could have caused an accident. Not once did the company apologize for the incident, but they did admit this is a problem that happens more often than not. Parts were supposed to be ordered for a repair, but never were until I called and followed up days later. Looks like it will be 1-2 weeks before the problem can be fixed for a known issue on their part.

I bought a brand new Mazda Miata which was 761 miles when a rock chip got the windshield. Went through insurance and they have had Safelite as their partner. Safelite tech worked on the car and scratched my brand new non scratched steering wheel in 2 places with his nails. He also scratched the windshield frame on top of the car. The seals were not bonded to the glass and there was a gap between the seal and the glass. Would not recommend Safelite to anybody even it is covered by insurance. I have called the shop and the complaint department but I got blamed as if I was the one who did this...The Manager was not helpful even though knowing that it was their fault. Again would not recommend anybody to use their service even free.

They turned down an elderly person and giving me (the reviewer) the explanation that although the stripping around the windows helps prevent water leakage, it is only cosmetic therefore do not fix those things. I would think that if it's preventing damage as part of the window installation or maintenance, that it should be fixed. Amazingly enough my 90 year old mother is so brilliant and is able to fix things herself she is going to and probably better than any man. The more I think about your lousy reply, the more irritated I get.

Our insurance company referred Safelite to us because of our windshield was crack. Safelite replaced the windshield and on heavy rain days we noticed that water was filling the back-seat floor. We took the car to the dealership and they diagnosed the problem ($130) and found out that the window was leaking. They said the damages were approximately $1,300 (causing water damage to the battery, fuse box, and wires). Safelite’s insurance inspector got to the dealership a couple of days later.

I had an appointment supposed to be today. But I still had to contact my insurance to let them know that they are supposed to tell me that an OEM glass had to take a freakin week to order. Bad service.

Had a windshield replaced in Warwick, Rhode Island location and very satisfied. Prompt service, reasonable price $217, and great workmanship. This is a real review by real customer, not a fake. Highly recommend this company if you need some auto glass.

The idea in signing up for this service is the perceived convenience of having someone come out and replace your windshield at your home or place of business. 3 weeks, and 3 cancelled appointments later I still have a huge crack on my windshield and nothing but excuses and wasted time to show for it. The first appointment was due to the fact that they brought the wrong windshield. Safelite blamed my insurance company, however they had the VIN # and make and model for the car. They also had my # and could have called Lexus if there was a question.

Satellite tech damaged my vehicle and now the company is refusing to pay for diminished value. He came with attitude because his office sent him to the wrong address, also he damaged the windshield frame paint and now I can see bare metal. Company refuses to pay for everything.

I had my windshield replaced at the Toms River, NJ location and would never recommend them! First, my rearview mirror shook around like crazy so I took the car back and they supposedly fixed it. Well it is somewhat better, but still shakes. Second, I had some broken and missing plastic retainers around the windshield and the Tech told me he replaced them. I come to find out that he took them from the plastic cowl in an area covered by the hood. I bought the 4 I need for a $1.44. It wasn't the $1.44 that bothered me, it was the fact that I was told he replaced them.

I have replaced windshields in my vehicles due to rocks hitting them. I know what it sounds like and what it looks like. I was traveling on I-90 on the on ramp - nothing in front of me for at least a mile (it was 7:30am). My I heard a loud snap of glass - really loud. NOTHING like when a rock hits a windshield. I looked at it at our next pullover and there was a 3” crack coming from the top of my window, almost dead center. Only a crack. No divot. As I continued my journey the crack traveled across the window and was about 12” long within 2 1/2 week’s. Now that I’m back home I had them come out to look at it. He found a small missing piece of glass - smaller than the head of a pin - where a piece of glass had chipped out - not even in a circular pattern. He decided that it was an impact.

I booked appt for in shop repair via phone and was told an hour. Dropped off keys and was told 1.5 hours... might be done in an hour. Went for a WALK and returned 70 minutes - car NOT done. The windshield they had ordered for my car was defective. The person running the shop and who took my keys NEVER confirmed the BEST # to contact me while walking. The best number to call WAS on the SAFELITE FORM!!! He just used another phone number embedded from my insurance company's file. Furthermore, they also could have inspected the windshield when it arrived the wk before my apptmt. They would have seen the LARGE defect and ordered a new windshield in time for my appt. The attitude of the person behind the desk was unprofessional. He was even gabbing to someone on the phone when I returned and did not disconnect his call. This company is not well run.

First when I got a new windshield in 2016 I had to return it because it was leaking. Now in 2018 the rubber molding came loose and when I went there they told me the molding was in warranty but they would have to replace the windshield when it is not broken REALLY and that is not under warranty? The so called tech said the windshield might break and therefore they would have to replace it. What a sham and scam they got going here. Never again would trust this company.

My CHIP I was assured by the Safelite tech was fixed and would not spread turned into a foot crack in UNDER six months. Went into work no crack, came out CRACK! If it was a year or two down the line, no problem - not under six months. That is a lack of quality and faulty repair work. Now Safelite says their repairs are not guaranteed - not what I was told - and they are not responsible for faulty repairs. Now I have to pay $100 to have my windshield replaced - of which Safelite is helping with NOTHING even though it is their faulty repair which has caused the damage.

After I had my car broken into through the driver's side window, I contacted Safelite through my insurance company. They scheduled the appointment for 3 days after the incident and I chose a mobile tech. He was on time and very nice and professional. The installation of the glass was so bad that I can hear excessive wind noise and whistling and there is a very visible gap between the window weatherstrip/gasket and the glass. I did not notice this when I signed off - was just excited to have glass. I immediately called to reschedule to have this service done AGAIN. I am REALLY BUMMED that this has to be re-installed/fixed. Very disappointed as well.

During our last service we had a small divot in the windshield fixed. Your service person came out and fixed the divot and mentioned that sometimes larger cracks will happen after the divot is fixed, and if it did, to call back. A larger crack happened a day or so later and we had to have the service redone. I wasn’t extremely happy about having the entire windshield replaced as the car is new. We had to take it into a service center because I have a radar on the windshield. Ever since the plastic cover kept falling down. I knew I had to take my car into Toyota for service anyway so I asked them to check it out this morning.

I had Safelite replace the windshield in my car and within a year a stress crack appeared from one edge. When I went back to their shop they pointed and said “yep, something struck it right here and that is what caused the crack”. There was nothing that I could see that would cause a crack but they claimed they have a trained eye for spotting that sort of thing. I say BS. So I pay to have them replace the windshield and make an appointment. They call me on the day of my appointment to tell me they have to cancel because the new windshield cracked while being delivered on the truck. So I get a new appointment for replacement and get it done but once again after only a couple years another stress crack has formed from the edge and nothing struck it that would cause it. Will never return to Safelite and will only use OEM glass from now on.

Safelite repaired my windshield (zero deductible in my state). The repair was terribly done and still visible after repair. Within a couple of weeks, the shoddy repair started cracking. I called, explained the situation, and they came out and replaced the windshield under their "warranty". A few months later, I get a bill for the replacement. I had to call them and call the insurance company so Safelite could re-bill the insurance company for the replacement. There is no warranty at all. They just bill the insurance company again, but somehow I'm liable if they can't get their paperwork in order? There is no warranty--that's a lie. Their workmanship was at fault there. Fortunately, my insurance company is more reliable than Safelite and paid for the replacement.

I recently had a technician come to my job to repair a crack in my windshield. It was obvious that he was annoyed from the start since it was very hot out that day and he did not want to be there. After I gave him my keys and went back into work I get a call to come outside and my windshield has been repaired but "due to the heat he tore a gash in my dashboard" and "this can sometimes happen when it's this hot out." None of that made sense and it was obvious that he slipped while working and was being careless causing a 2 inch gash in my dashboard that he apparently tried to fix but was unable to.

At the first sight they were nice, prompt to do anything. My insurance, AAA, offer me to make Safelite to come to my place, which due the situation was better than drive there. While repairing it the guy discover that when people break into my car, reason why I needed their services, it affected the mechanism that opens the door plus other pieces. They told me that it is covered by my insurance that I should call 4 days later (this happened on June 18th) and ask for manager. I did. He told me "We are waiting pieces, sometimes we will need to paint it so process will be longer". I agree.

We had our back window broke by our lawn service 4 days ago. We were connected by our insurance company to Safelite. They were very nice on the phone, but couldn't arrange for a replacement for 3 days. Today they didn't show up for the appointment and when my husband called they said we don't have an appointment with them. He set up another appointment but couldn't do it until next week. At that time we will be driving our only car for over a week with a broken window. It rains every day here!

Initially, I brought in my 2018 Nissan Rouge Sport into their shop on June 12th, 2018 to have my front windshield replaced. It had a crack in it. It cost nearly $600 to replace. Not only that, it took two days to replace. They had initially told me to come in on the 12th, I did and then they told me at the end of the day that they did not have any in stock and that it would be done the next day. So I had to waste a day with it in the shop because of a lack of communication on their part.

Contacted Safelite to replace cracked windshield. They showed up and did a terrible job. Window wasn't installed correctly. Glass shards and dirty hand prints all over my car. Let Safelite know and they decided to replace again, at no charge. Well, this time they got the windshield installed correctly, but scratched my hood and roof down to bare metal.

First appointment was scheduled a week in advance. The technician showed up the last hour of the 4 hour window, broke the new windshield putting it in and wanted me to go ahead and pay and use my warranty for a new one! No way! I did not pay. Rescheduled for the next Tuesday. That is one full day and a second half day missing work! Appointment was from 8 to noon. Called them because no one came. They said the technician called in sick??? What? So here is my experience. Incompetent, obviously does not know how to replace a windshield and just rude, cannot even call and let you know that you have no technician coming to replace their mistake!!! Save your time and money!

I work in Stamford, CT and schedule an appointment on Monday for Friday from 12 noon - 5. At around 2 pm, I started wondering if the technician would show up, and upon checking my appointment on the Safelite website, saw that it had been moved to Tuesday. No heads up, not checking with me to see if I was available at that time, no text alert. I called, was told that the shop manager had changed the appointment, and was put on hold while the shop was contacted. The agent was unable to do so and wanted me to take down their number and call them until I got through. Seriously? I canceled my appointment and encourage anyone reading this to go with another provider.

Had an appointment for a warranty claim today and the tech showed up on time however, he was extremely rude and unprofessional! It is a rather hot day which I understand and sympathize. But after the gentlemen knocked on the door he immediately raised his voice and said “he found a chip!” I walked out with him to see what he was referring to and sure thing under the rubber was a small chip that caused a crack. I hadn’t noticed that before so he again said “IT'S CHIPPED!” I said ok, can you repair it? He said no and walked backed to his van. Extremely unprofessional and inappropriate. I won’t be back.

I feel that these people are more inclined to Cash and Credit Card services over Com Data or EFS checks when it comes to Trucks (Semi). I had scheduled an appointment to replace a window in a Peterbilt truck on Jun 20, 18, the time frame was between 12 noon and 5pm which they would drive out to the place of service. A Price was quoted and agreed upon, I specifically asked if they accept Com Data and EFS checks for payment as no account for service was set up. They said Yes so we all proceeded forward.

On June 11 the technician shows up at my house which is 28 miles away from Champaign, Illinois without the rain sensor pad so the manager Jeff of the store has to bring it out to the to my house so I let my car sit in the garage for 4 days. The technician before he left where it was testing the rain sensor with Windex did not work so I went in the house and got a glass of water and poured on the windshield and it worked. Remind you I let my car sit in the garage for 4 days. I take it out of the garage and drive to Charleston, Illinois and it's raining and the rain sensor doesn't work so I call customer service and I get hung up on because I requested to talk to a manager and the representative hung up on me so I called again.

I had to have my windshield replaced 2 weeks ago. The tech showed up on time, was a very nice gentleman and got the job done quickly. He did damage the paint on my hood & once I contacted the home office for this company concerning the damage I was treated like gold. The actual VP of this company called me at 9:30 PM on Saturday night and promised I would be taken care of. The next day on Sunday, the local rep for the company (Michael) called me and promised me I would be taken care of and that someone would contact me within a few days. 2 days later the home office in Ohio contacted me and stated that they would either get the work done for me or cut a check & I could get it done myself. They sent me a settlement check which was very fair and I have an appointment scheduled for next week to take care of it. What a FANTASTIC company to deal with! Everyone involved treated me fair and were very nice people.