Safelite AutoGlass Reviews

I haven't even met the rep yet. I scheduled my windshield replacement last Saturday. The earliest opening they had was Wednesday. Wednesday has come and gone and still my windshield is cracked. They canceled due to the rain. Why does that matter? The car is in the garage and not going anywhere. They rescheduled for Monday. I'm just cancelling the appointment and going with someone else after reading the reviews.

I dropped off my jeep for a windshield repair, and they gave it back to me with a damaged bumper on the front passenger side. They wouldn't take responsibility for it and claimed that it was already there and there was no indication where it happened in their facility. I told them to provide me with video footage of their cameras and they told me that they don't have cameras. So they conveniently don't have cameras. This is a company that handles property of their customers all the time and figure not put cameras for situations like this. It is in their best interest not to put cameras because that's the only way someone can prove damage they created. It is an irresponsible way to manage a business. It is a practice that goes along with their other policies that waives them from being responsible for anything.

Do not use Safelite. They talk the talk but do not walk the walk. The apologies they issue to numerous complaints all over the internet are meaningless as I myself have received numerous promises to fix the problem they left me with. First, they left a dirty mess on my dashboard after the windshield was installed on 2/10/2016. I guess I was lucky- at least I don't have any permanent damage like other Safelite Customers. Second, they knowingly installed the wrong size windshield wipers for which I paid about $22 for by check as requested. Now I know why a check was requested. You can't dispute a check like you can a credit card charge. When I notified Safelite the wrong size windshield wipers were installed they made me take a half a day off of work to wait for the same installer who installed the wrong wipers to come back and install the right ones.

I recently had my window, which had a very small chip in it fixed. The women who came out was friendly and efficient and that is where my satisfaction ends. The window looked worse than when she started it and I mentioned that to her. She reported that was "normal". Fast forward a few months and now the area is splintering! NOT FIXED AND DEFINITELY NOT RIGHT. Safelite representative DAVID was very rude and condescending when I tried to speak with customer services about it.

I wish I would have checked reviews before I allowed them to touch my car. They came to my house to repair a rock chip located on the opposite side of my oil change sticker on the windshield. The chip was slightly larger than the tip of a ball point pen and no cracks had appeared from this tiny chip, and I drove it for a month and a half before I thought about fixing tiny chip since it had not ever formed a crack or become larger, but I was thinking an ounce of prevention... So I decided to have it fixed just in case, especially since it was a brand new car. I called Safelite, they came out the same day I called and did the repair. I immediately noticed the chip now had about a 1/4" crack, which they said is expected, but that it would not grow larger after that. Then I noticed they did the repair without removing the oil change sticker on the opposite side of the glass, which resulted in permanently affixing the sticker to my windshield.

2 weeks ago, I had a chip the size of a dime repaired by Safelite mobile repair. Just today, the chip spread to about 24" in length across the repair. Called the claim service and they told me that it was disappointing and that this only happens to 1% of the repairs. They advertise that this repair prevents the cracking involved with cold weather defrosting, but clearly does not. She said that I would still need to replace the windshield at the original deductible cost from 2 weeks ago. So basically I just got scammed for whatever they charged my insurance company to make the so called repair.

Let Safelite talk me out of using OEM replacement windshield by stating they meet DOT specifications. This is both misdirection and misleading as DOT references SAE Z26:2005 which list MINIMUM requirements based on past history using test established in 1977 that have not been updated. OEM Glass exceeds DOT SAE Z26:2015 because of the warrant and liability cost the industry faces. Buying Sorrylife glass because it is quick and easy will result in your dissatisfaction. My mistake resulted in the first little rock ping splitting the new windshield in my 2006 Tahoe eighteen days after installation, from the bottom to the top. Safelite refused to provide any satisfaction. My previous windshield had laughed at those strikes for eight years before it finally cracked.

I had my windshield replaced on April 7. On Jan 10 all of my dashboard brake lights came on (Brake, ABS, stability control) and my rear brake lights stopped working. The Toyota place mechanic told me that my windshield had been leaking, likely since April, and the water had corroded the sensor mechanism that tells the car that the brakes are on. Repair at least $400, not counting removal and replacement of the windshield.

Wow. Just wow. Long story short avoid at all cost. All these previous reviews are justified. Wish I read the comments before. Here is a list of the problems I faced. Warped glass. Terrible customer service unnecessary. Paper work to return glass. Tech missed scheduled appointment. Worse customer service. Failed to call me to reschedule when glass arrived at shop broken. Tech missed a second scheduled appointment. Further poor customer service. Job still unfinished.

The repair is a joke. I have had other chips repaired in the past and you could not even see the damage. Safelite has gone subpar.

They could not fix the glass correctly and the damage returned 2 days later! No return call from service guy, Cody, or company rep, Johnathan for 2 weeks. I had to call main number to get the wrong answer.

I had a very small rock impact spot on the windshield of my Chrysler 300, damage... the size of a pencil eraser. The Safelite mobile tech came out and began to repair my windshield while I sat in the car. He stated it would take about 20 mins. The repair took an hour, not to mention he caused the crack to become larger now a 5-inch crack across my windshield. He called his home-base location and they stated they would not charge me the $50 since the repair failed, really! That's it!! Now I have to file a claim on my insurance for total windshield replacement. Something that I shouldn't have had to do. I am a very dissatisfied customer. This was my first & last time to see them.

I took my car to the Westminster, California location to have my auto glass repaired. They suggested that I purchase new windshield wipers as well. A couple weeks later, when it rained, my left windshield wiper came apart from the arm. Over the course of the next three months I had between six and eight technicians have to come to my work to replace the windshield wipers. Each technician had an excuse for why the previous windshield wiper wasn't working properly. I constantly called and spoke to corporate about my frustration my windshield wipers continue to fall apart and my safety was in danger as I drove to work two hours a day with faulty windshield wipers.

My windshield was replaced in December 2013. Instead of using a plastic trim/molding similar to the original one that held the windshield earlier, they used a very stiff one which had grooves similar to those found on a picture frame. Where the two vertical moldings interface with the top horizontal one, they look exactly like a picture frame. Also the top one has gutter-like groove which simulate a stream when it rains. Of late, the interfacing points have parted making the water from top molding find its way to the point where the windshield touches the body of the car. This has revealed their poor workmanship that had been concealed by the molding as water trickles inside the car at both corners, landing on both the driver and passenger seat. You can't imagine that I've to spread bathroom towel to create a dry seat.

They didn't order my window when I called. When the day of my appointment came, they called and said "Oh we don't have your window. You'll have to call and make another appointment." This after waiting 5 days for my appointment with no window. They then told me I had never made an appointment at all. Then, they told me it was because there was a snowstorm the delivery was delayed. Then they told me they just couldn't find the glass. I called the dealership, and they had the glass. They told me Safelite had called them and knew they had it, but didn't want to order it because they thought it cost too much. So here I am, 10 days after a broken window, after at least 15 calls to Safelite, hours literally hours on hold, and still no window, and no appointment. Safelite you seriously suck.

#SAFELITEAUTOGLASS. SAFE LITE AUTO GLASS??? Had a (warranty) replacement scheduled for today. (HAHA) The worker comes out to Oakhurst to our truck. Tries to tell me it's my problem and it's NOT under (warranty), of course money out of my pocket. Nope! So he drives away without saying anything else. NOT HAPPY! Don't say WARRANTY if you won't honor it!!!

I had the rear window of my Chrysler Town and Country. They used the wrong glass with a tint to begin with. The tech had to remove the spoiler with the brake lights to replace the cheaper glass, but when he put the spoiler back he never secured it. The spoiler came off on the highway while I was traveling over 60 mph. The car behind me had to swerve to avoid it and almost cost an accident. This company is not professional and should not be in business.

Several long cracks in my factory glass finally made me decide to replace my windshield on my 2014 Jeep Grand Cherokee. My sister had used Safelite without any problems so I decided to go with them. My first installation on 9/25/15 went smoothly or so I thought. It wasn't until after I had to travel out of town on the freeway a few days later that I noticed a loud, buzzing sound that was not there before. I realized it would only happen when I went 70 mph or higher. I contacted Safelite and they sent another technician to evaluate it on 10/7/15. The technician determined it might be due to the rearview mirror that was not properly reattached. He firmly reattached it but after traveling with me on the freeway at 70mph, the noise was still there. He determined I needed another windshield and proceeded to install it in the early evening hours.

I have used Safelite several times over the years and have always been happy with their service. A few months ago, a tree fell in our drive and, among other things, I had to have the windshield replaced. They came out, did the install, and left. All is well. A few weeks ago, I am sitting in the drive, warming up, and getting ready to go to work and I hear a subtle "pop". And after searching for a moment, see a 4-5" crack at the bottom of the windshield on the passengers side. It was hard to see because most of it was in the very edge and not in the viewing area. I called and made an appointment for a replacement under warranty. In the weeks between original crack and my appointment, the crack extended a great deal as they are prone to do as time goes by.

I got a quote offline. The cost of the work will be: Total $206.46*. This total price includes $183.00 for parts & labor, $9.95 for disposal fees and $13.51 for tax. First they tried to charge me $231.03 but I protested and after a song and dance. While I was at their center getting it fixed. My final bill was $220.34. I do not know why it is not the same as the quote? I was promised free wiper blades after I got a call asking me to switch my service to Saturday 9/10 at 8AM. I also had to attach the remote antenna myself to the windshield. It was just tossed on top of the visor. It is only $14 but they are Gold Diggers. I sent in a complaint to corporate and in my review and nothing.

This is USAA's preferred vendor. I chose Safelite, because USAA needles any other vendor you choose, and it delays the repair work being completed. I ordered on a Saturday afternoon and we set up for Sunday, but poor weather delayed until Monday afternoon. The Tech showed up with the wrong piece of glass, and had to wait over an hour to get a replacement. By the time he completed the work, it was well after 7 and he was using a flashlight because it was dark.

Stay away - these people are late. I called, asked to speak to a manager. A sales manager called Jay answered the phone and laughed at me and when I asked for his manager he refused, cussed, said to speak English is shut the ** up and hung up the phone.

This is my second time with Safelite. At the first time they did a really good job. This time, I got a chip on front windshield smaller than a pinky nail. The Safelite technician came and "repaired" it. Now I have a white spot and some cracks around it about 2/3 of the original size. I am afraid cracks will extend and I have to replace the windshield on my cost. Before/After photos are attached.

I had a windshield replaced on June 29 of this year. I was told the rubber moulding would "lay down" after a few days. It didn't and about a month later I took the car back and the shop put in another windshield and again the moulding didn't fit properly. I contacted Safelite's national number and they had a service tech named Brandon contact me. Brandon arranged to come to my house and do another windshield. This time the windshield trim fit properly and their regional service tech apologized for the treatment I had received and said he would relay my concerns to the manager in Billings. Brandon from Idaho Falls deserves kudos. Thanks Brandon.

Charged 600 for the back sliding window of a pickup truck. It's tinted wrong but more importantly there is glass all over our yard.

Safelite AutoGlass was suppose to replace my windshield on August 22. Tech showed up early - that's fine with me but was going to install wrong windshield. He called office, they said they would have following Tuesday. They never called. I had to call them, they said they would call me in morning. I never received a call. I called them again on September 4, 2015. Young lady I talk with said they had the windshield and would replace Saturday afternoon September 5. Well I received a call from the tech saying the windshield had not come in. I asked him to have a supervisor or MGR, call me and they never did. Now I have refused overtime to get this done.

On Thursday Aug 13, 2015 I took my 05 Jaguar xj8 Vanden Plas to Safelite glass in Tacoma, Wa. Due to when I had it in for a service at a local auto repair shop the front window was shattered while in their care. So I took it to Safelite and got a estimate and let the two shops talk and agree on the price and I was told that the glass had to be ordered in and to drop the car off that Monday morning and pick it up that same day 8/17/2015. Well on Friday 8/14/15 I called and ask if I could drop the car off on Saturday before they closed and that way it could be there and all I would have to do is pick it up when I got from work and they said it would be fine and I did just that that Saturday.

My wife bought a new 2015 car and a rock hit the windshield! Our insurance had Satellite come out. The rep named Dawn in Gulf Shores, AL today was amazing! I really appreciate her taking her time and fixing it. Also her being so sweet to my sick wife today! Thanks so much for the customer service. Great job!

My car was broken into and I needed two windows replaced. Went to Safelite for an estimate, they told me $742. I called three other companies and they all quoted less than $400 to come to me and install the windows. I don't understand why they are so much higher than other places for the exact same work. I wouldn't recommend this company to anyone.

Need to replace the rear window in my car. Referred to Safelite through my insurance company and got decent quote. When the tech arrived to do the work he did not have the correct glass, this I understood, but was then told it would almost double to replace. This and other explanations said that they quoted me a price based on a part that is no longer available and it would cost more. I say is you provide a quote you stick to it and do what you agreed to instead of relying on the fine print because you could not be bothered to do your homework upfront and provide an accurate quote. I hear they do nice work but they will never touch one of my cars.

Wife was driving her car on the way home, she heard a pop and notice cracks coming up from the bottom of the windshield. When I checked it the cracks spread from a central point outward, and all of the cracks were on the inside layer of the glass. When I took it in the manager came out to look. It wasn't two seconds she determined it was the wiper arm that caused the crack. Really?? While the car was in motion, 90 degrees and clear. The wiper arms have never hit the glass since they replaced it before. Now, in not so many they are calling me a liar. I have worked on cars as a profession and as a hobby for most of my life, I am now 66. With all of the bad business tactics I've seen, this is one used to avoid covering the warranty.

I had a door glass installed NOT RIGHT then it broke. Took back. I told you not to roll it up and down and it was bent and out of whack. He had screw driver down in door bending things. Cost 601.60 to fix - should of cost me 289.40. So never go to them ha ha.

Safelite repaired a chip in my windshield very poorly - the tiny chip grew into a large spider weeks after their work was complete. Safelite cannot redo the work nor can any other glass company. This is the second time Safelite's poor work cost me the opportunity to have the repair done correctly. I now have to replace the windshield at my cost. I think they do this purposefully to make more money! Their guarantee is worthless! They only give back the fees to the insurance company and then come in to replace the windshield. Go anywhere else!!!

Do not use Safelite AutoGlass. I had them come out and replace 2 windshields on my trucks. One truck was not even licensed yet. I took it to town for the first time today 3 days after having it put in. I went 1 mile traveling 20 MPH me and my brother saw a very small pea sized rock come up and fall onto the windshield cracking it. I drove back to my house 1 mile and it had 3 cracks coming off of it. A half inch long by the time I got home. I noticed the day it was put in that the glass is very wavy and ripply looking, nonetheless the glass is extremely cheap thin and weak. I called them and they would not even begin to consider replacing it for me in any way, or helping me out... I am very concerned now I have this glass in two of my trucks that I travel with all the time.

These are franchises. We have a great one out of Marshalltown. Friendly and helpful phone dispatcher. Email confirmation of appointment. Email notice with tech's photo. Tech called within an hour to say he was close to our middle of nowhere farm. Arrived - friendly, polite, clean. Did job well. Even foam cleaned all other windows and vacuumed inside car. Cost was exactly as agreed. Exceeded expectations.

Safelite is incompetent! They tried to replace my front windshield. Immediately after finishing the job, the technician broke the new windshield from the top to the bottom - a complete break. They told me my car was drivable and said they'd be back in two more days to replace it. In the meantime, I was asked to give full payment that day. I had no car and no way to get to work for 2 days. I called customer service to get some help. They were combative and offered no real help until I contacted them on Twitter. There they offered a phone call. On the phone call, I was eventually offered a partial refund. I have yet to see any refund, at all. They promised a confirmation phone call from a supervisor. I never heard from that person.

Excessive glass shards left all in the vehicle. Called, complained. Second tech sent out. Still left glass.... Called once again. Told by the Manager it was my responsibility to clean up the glass and "they weren't detailors". Will never use Safelite again.

First they tried to charge me $500 when I had no deductible. After having my insurance company call them, they tried to charge me $300+. I had my insurance company call them again. Finally, they agreed that there was no deductible and I scheduled the windshield replacement. I had to wait 3 days for an appointment. When the appointment day arrived they didn't show up. I called them and they said it had been cancelled. I did not cancel and I was not notified of the cancellation. They said they couldn't send anyone because they were too busy and I'd have to bring the car to them. I made an appointment. The soonest they could do it was in 7 hours. I'm sitting in the waiting room. They say it will be two hours to install the windshield. Don't do business with these people. They are arrogant and totally un-businesslike.

Had windshield replaces while I was at work. When I left work, I noticed that my rear view mirror wouldn't stay adjusted and fell off twice during my drive home. When I got home I noticed that the technician bent the clip on the back of the mirror and scratched the painted surface. I removed the clip to bend it back and found the trim that is supposed to cover the mount under my passengers side seat. Looking at my car on the outside, I noticed that the trim that is on the sides of the window and extend along the roof was sticking out and I could see the clips underneath on both sides. They also chipped my paint installing the windshield. I know the chip wasn't there prior, I had just spent 8 hours detailing my car the day prior.

Worked with Geico Insurance to get a "Complementary chip repair" only to come home to a cracked windshield. What is worse, neither Geico nor Safelite affiliate (Super Glass in Coventry, RI) will take responsibility. Thanks for the complementary shirking of responsibility and the negligent repair. Great teamwork! Taking them to small claims court next.

Safelite was called on June 26 to complete a replacement windshield. After having full access to all necessary information, they ordered the wrong glass and didn't figure this out until the installer arrived. After being consulted by their tech on July 4, a new glass was supposedly ordered which would take 10 days to arrive. Fast forward 10 days and, yet again, the wrong glass was ordered AGAIN. The installer said that the right glass was in the warehouse but must have been mislabeled however, when his dispatch was called to verify, they could not find the glass anywhere in Houston, Texas so it will now take another 5 working days to receive the new glass. After hanging up with the dispatch office I was able to locate TWO dealerships in Houston who have the glass in stock. This means that Safelite outright lied to me.

I'm here, on Nevada St. in Redlands Ca., as a returning customer. Can't express enough how great the customer service is here, which is why I came back. I wasn't able to get another company to beat their price. But it's the friendly and professional service that actually brought me back. Quality care before, during, and after the sale is more important these days. And that is what I received here at Safelite in Redlands.

On 7/10/2015 I went to the Safelite located on hwy #85 in Riverdale, GA to have my driver side window replace. I was told that they could have the window in the next day 7/11/2015 and I could be in the shop at 9 am, they would take care of it. Arrive @ 8.45 and tech took the car right back. 15 min. later they came out and said "we got a problem... the window that was order was the wrong size". They then told me that they would have the correct window in on Monday 7/13/2015 and for me to come at 7:15 am and the price would be higher because the first quote was for a different size window. I came in on Monday @ 7:15 am and within 15 min. was told the replacement window was damaged.. I was then told they would have another window at the shop @ 11:15 am and to come back and they would put it in. At 11.10 am I got a call to say that the window that just came in was also damaged...

My husband called to have a chip repaired in the windshield and when it was supposedly repaired the chip was worse than before the technician touched it. We disputed our payment for a job not done and stopped our check for payment and long story short they reported us to a collection agency over 163.00 and "bullied" us into payment for a job not done. Totally rude service and when the "debt" was paid they refused to delete the debt from the credit report because we didn't pay it "when they first asked". Nobody should be bullied by a big company for a job not done and lousy service!

I called to let them know I was going to be 5-10 min late bc of traffic. After arriving I waited 30 minutes without any acknowledgment. I then left and now I'm stuck with a cracked windshield for the weekend.

Called to have passenger side window replaced. Had to wait 3 days before they could come out. Was originally quoted one price then day off got an email stating the price for install was higher. Had the call pulled to listen. Management discounted the install to come closer to original price quote. Still higher. When technician came out I was told all the shattered glass would be cleaned up...It wasn't. Glass still everywhere. 7 and 9 year old were cut...not to mention the paint was scratched and brought all the way down to the metal (just bought the truck). Also the side dash was scratched which I discovered later.

In July of 2014 I took my Chevy Trail Blazer in for a rear window replacement. The young man that replaced the glass put in a glass that was very badly scratched, and it didn't fit right. The scratch was at eye level, and couldn't be missed. I then made a complaint, so another glass was ordered. When that glass was put in, it also didn't fit right. It was the same young man that installed it, the first time. When I asked the woman at the desk to come out and look at it, the young man that installed it, came out as well. He was very cocky, and told me it was an aftermarket glass and that if I wanted a Chevy glass that I needed to contact my insurance company myself for that to be ordered. Even while he was talking to me the way he was, this woman never said a word to him about his approach.

Worker parked his tools on my hood and turned a small repair into a fully cracked windshield. What a racket: Sell a repair, break the glass, sell a new windshield. My car was left filthy and worse than when I initiated service. I escalated my complaint to some fool who robotically repeated that Safelite takes no responsibility for damaging my car. Steer clear.

I had a crack on my windshield resembling a squashed mosquito, which I initially thought it was, but I paid Safelite to fix it. After their anti-magic, it came back looking much worse. Upon mild complaint, they said their goal was to prevent the crack from spreading, not remove it from sight. Obviously we had a miscommunication because I told their technician I wanted it removed from sight. That was my only goal. So they then graciously offered to replace my windshield and deduct the cost of the non-effective repair. That would only be $760. So I checked the competition on their windshield prices, and I couldn't find a single vendor who quoted over $350. Don't waste your money at Safelite. I just learned that lesson for you. I will concede, they were very polite and prompt, just worthless.

I was on the highway with my new car that was less than a month old. I ended up getting a chip in the windshield that spidered out into a giant crack. I know I needed a replacement so I called around to see who had the best prices. Safelite wasn't the best price but they had my windshield in stock. Or so they said. I made the appointment for 9. At 930 a tech comes out to tell me that the windshield isn't in stock, but actually on a freight that would be at the store in an hour.

I contacted Safelite Orlando to repair a dime-sized chip in my windshield. AFTER the repair failed to improve the distracting light reflection, Safelite refuses to refund my out-of-pocket expense and offers only to replace the windshield at an additional cost. They claim this policy was provided to me in the confirming email. However, I have thoroughly reviewed all emails and all links within emails and this is NOT stated anywhere.

I had a tiny chip that you could hardly see. I had a Safelite tech come to feel the chip, and he cracked and ruined my windshield. I call Safelite and the assistant manager would not spell his last name for me or remedy my complaint. Safelite advertises integrity and at the very least "do no harm". It was not the case!

Well I decided to give Safelite another chance after they had to install a windshield 3 times with 3 different installers because of air and water leaks. It was on a 2003 Dodge Ram. Well this time I had a chip on my windshield on my NEW BLACK 2014 Silverado that was a free repair. Installer came to my house when my wife was there and I was at work. After the installer left my wife called me and said "you might wanna come home and look at your truck." When I got home I noticed grease marks all over my truck that came from the sweaty installer’s body... Well it gets worse.

Your insurance companies chose Safelite to handle their glass claims because it's suppose to save them money but in the long run does not. You can chose who you want to replace your glass. When you call in claim you think you're talking to your insurance company when you're actually talking to Safelite which then scheduled you with their mobile locations as they do not have store fronts. When in all reality they should be using independents to better serve customers instead of being greedy and charging people that have to pay cash three times the amount they would bill insurance company for the job. They are owned by an overseas company. So the next time you need a windshield find the glass shop you would like to use locally or of your choice before you call in claim and let them know who you would like to use if not they will be scheduled with Safelite.

I am 66 and have had a few windshields in my time. 6 months ago had a new Safelite shield put in. Shield took a hit from something, literally, No exaggeration, smaller than a pinhead. Resulting damage looks like I took a hit from a brick. Anything this fragile is unsafe. Finally read the warranty... it is only for shooting ooze in the crack, not for replacement. Save your money... it is Cheap Glass!

Safelite came out, replaced windshield, left flammable can in motor compartment. Water leaked so bad into dashboard as driving through rainstorm. Water leaked in auto and soaked floor padding. Contacted customer service and the nightmare continued.....

I had THREE CRACKS on my windshield which were verify before the technician started his job. When he's done, he said that one of the crack has been fixed so he fixed three cracks, now I ended up with FOUR CRACKS on my windshield. If you need any work for you car, STAY AWAY FROM SAFELITE, THEY ARE NOT SAFE!!!

Windshield was cracked. Went online to Safelite and started the process to have windshield replaced. Supplied insurance information to Safelite. Received email confirming appt. Called my insurance company and got it approved. Safelite gives me an appt. between the hours of 12 - 5 PM. WOW this should have been the first sign this company was not any good. I get an email the morning of the appt. telling me the name and a picture of the Tech who was coming to replace the windshield.

On Friday 6/12/15 I called Safelite and made an appointment for Monday the 15th. Tech came out on time but main office ordered wrong glass. I waited around all day ('til 5:30 pm) for a call back that finally came at 5:45 pm. They located a glass but couldn't do it 'til Wednesday the 17th. Another day blown because someone at 800 number cant take a correct order. I've used Safelite for 15 years and lately their customer stinks. Unfortunately they're the only game in the area.

After purchasing a new car, I was pretty upset when a rock hit my windshield and cracked the glass. I have never had to replace a windshield before, so when I chose Safelite, I was basing my decision just off of an online search. The replacement went fine and everything seemed okay. However, within two months of getting my windshield replaced, I got another good sized chip on my windshield. I figured I just had bad luck and made an appointment to get it filled. Then, a few months later another chip happened. I did the same thing, and got it filled.

Had an appointment on 5/6 to have the window replaced. On 5/5 the manager called to inform me that he did not have the windshield on site. We had already waited seven days. I rescheduled for 5/13 at 9 AM. The windshield was replaced. When I picked up the car I noticed that there was an ALERT Message on the dashboard of the vehicle stating: FORWARD FACING CAMERA NEEDS to be CALIBRATED. I was aware of the recalibration possibility prior to the installation. I then took the vehicle to the Lincoln dealership to have the camera adjusted. Something that should have taken 30 minutes turned into 3 hours. The dealership kept the car and had to provide me with a loaner.

Safelite is now replacing my windshield for the 3rd time. First leaked at the top of the windshield. Now the glass is leaking on the driver floor. Did not know until it sat through a rain storm. Carpet now stinks. I had them come out last week and he sprayed the windshield for a couple of minutes and found no leak. It rained last night and now the carpet is wet again. Either Safelite uses crap windshields, installers are ignorant and the only other possibility is they damaged the plastic cover that butts up to the lower windshield. Disgusting is all I can say. My 2013 vehicle which I take excellent care of now smells like a barn. Never ever use this company. It would be worth the added expense of using OEM glass from the manufacturer of your vehicle.

They have the most poor service I have ever experienced. My windshield on my Jeep Liberty has been replaced twice by them and workmanship has been very poor. I am waiting on my third appointment and each time I have wasted three hours waiting for them not mentioning that I had the ground my car for few hours each time. Never used them.

Had an appointment for someone to come out and install a new window in car that had been burglarized. Safelite never showed. Not once but twice! I was so disgusted I went with another company.

My windshield was cracked at work and they asked I get 3 different quotes and Safelite was chosen since it was the cheapest $616 for OEM on my Camaro. I called them the next day to confirm and book them. However when I called they say the price had changed to $1,150. Are you kidding me? My dealer was charging me $803. So after 4 different calls and no one giving me a clear explanation as to why my quote had jumped so much I decided to make a complaint. I spoke with ** and I gave him my service number and offered to fax him the quote they had faxed me. He decline and said "listen we are a business and that's how much the OEM glass for your car runs".

They repair my 2015 Sienna windshield and left glass on my dashboard and steering wheel. I got cut and then two weeks later I go to the car wash and windshield starts leaking and wets the front seats. Now my new car smells musky.

I am not even going to rate Safelite. It was that bad. I wanted to speak with the office directly but instead, I got the call center in AZ! Honestly, I don't mind call centers but got 2 different quotes each time. I wanted the correct amount before I make an appointment. Apparently you need to give all your information first, first name last name, policy information, etc. Why do I need to provide this when I am paying cash? I don't understand the basis behind all the questions. What happened to first name, last name, best phone number, and what day did you want us to take a look at your windshield? I won't be doing business with them anytime soon.

I filed a claim with USAA to get my windshield fixed, and they contracted Safelite Auto to replace it. When the initial claim was submitted on the 14th, Safelite said they couldn't do a mobile service until the 17th, so that's a 3 day wait right off the bat. Keep in mind, I'm trying to sell the car, so I need the windshield fixed asap (as it's already sold), and I can't drive it because it's not registered. So on the 17th, they notice that they brought the wrong windshield! I ask when can we schedule them to come with the correct windshield, and they said on the 21st at the soonest.

My car was less than year old. They did not tell me that I could replace the glass with oem glass and not premium. Oem is always better! The only way I found out is by reading the forums and then calling and asking. Their response is I could get oem. I just have to ask for it. They do not care about quality or customer service. They just churn and burn!!

I am awaiting my 4th windshield after the first 3 were either damaged or the wrong aftermarket item. Never a phone call to update you, always have to have the insurance company get involved and then they still don't call back. I have been waiting over a month and a half for the correct windshield for my BMW and the problem is still not resolved. I have never dealt with such a frustrating situation with people that are so uneducated about the product they are supplying. They really need to get out of the Glass business and Progressive needs to take a hard look at who they are referring as their subcontractors.

On Sunday afternoon, May 3, my wife and I were driving home from a picnic. As we passed a farm field, a Canada Goose coming in for a landing hit the drivers side of the windshield of my 2013 RAV4. I contacted my insurance company (State Farm) that evening. Based on the commercials I said I would use Safelite. Expecting prompt service I called the national number on Monday. I was told the windshield would have to be ordered in. I was finally called by a woman from the Scotsville office and was first told the windshield was in Buffalo. When I didn't hear back in a couple of days, I used the caller ID to call the office. I was then told that it had to be ordered and they had no idea as to when it would be in.

Worst service ever received. After waiting 4 hours to have windshield replaced and being told it would be another hour and expressing my displeasure that I was told 2 hours 4 hours ago, the technician asked if I wanted to step outside. What??? I'm 50 years old. I only want my car done. Not to worry, I will never do business with them again and would not recommend them.

Brought my car into Safelite, Fairless Hills, PA on 05/08/2015 to fix a single chip with two slight cracks above and below that would easily fit inside a penny's diameter. Tech explained there was a small chance that during the process the crack might enlarge. He said he had to tell me though the chance was very small. Sure enough, the crack is now over four inches long, but he "assured" me that he used a razor to fill in the very visible crack. I am incredulous that he expected me to pay for this. I spoke to the manager on-site, **, who was less than helpful.

We needed to have the windshield of a 1999 Jeep Wrangler replaced. The appointment was for a Sat. ** came to replace the window and everything when fine. It wasn't until Monday that my husband was home and able to check the windshield before leaving for work. It was then that he noticed the inside gasket hanging off. I called Safelite. The woman on the phone didn't seem to know what I was talking about when I said what was wrong. She wanted to set up another appointment for someone to come out which wasn't going to be 3 days. When I said that won't do, I got the 'I have to talk to the manager' story. Then it changed to 2 days wait.

My windshield was cracked and needed to be replaced. Two cracks formed and have spread across the windshield from a star crack located at the bottom of my windshield below the wipers. I called my insurance carrier who connected me to safelite the company that handles their glass claims. Was asked the normal questions when I provided the rep with the information about the star crack that was located between my wipers and that there are no chips, cracks or scratches or any marks on the outside of the windshield the rep said this would be a warranty claim since my windshield had been replaced by safelight last summer. I was transferred to a warranty department and was asked again about the damage I explained and again was told this would be a stress crack and a warranty claim. He set an appointment.

Five years ago I had Safelite replace my windshield. I still have the receipt. Now I have major rust along the top where the gasket meets the car. When it rains, water pours on the inside because the rust is heaving the gasket. I brought the car to an auto body shop to repair the rust. I asked the worker for an estimate, without even looking at it, he asked me if the windshield had been replace at some point by Safelite. Apparently they are notorious for cutting away the gasket when replacing a windshield. When they cut the gasket they usually scrape off some paint on the car and don't prime the scrape which exposes the steel of the car and then rusts. The auto body guy pulled the entire gasket off and revealed and continuous scrape and rust under the entire top of the gasket. I can only assume the sides are the same but we didn't remove the gasket. Now it's $700 to the rust repaired and paint match.

I made an appointment 2 weeks in advance to replace a windshield on a 2012 Toyota Camry Hybrid. If I went to them it would save me almost $200. The cost of the windshield and replacement was to be almost $400. I get to their shop only to be told I did not have an appointment. I left, went online, found another company that came out to my home and replaced the windshield the next day for half the price taxes included for the same exact windshield. What a rip off Safelite is. Glad they screwed up my order.

Let’s just start with that I had a damaged windshield that needed replacing. So I made an appointment through my ins. company, no problem I’m thinking, I'm covered 100 percent. So I get the date of replacement, which noticing the ins. company is pushing Safelite to repair it, fine. So they, Safelite, come on 3/28/15 and bring new glass, new glass seal, and new chrome locking strip. Safelite employee says that he doesn't use the new seal or locking strip. So the windshield leaks. I call Safelite, let them know.

The "OEE" glass that's manufactured by this company in-house has failed me on more than one occasion. Not only that, but there are reviews from 1000s that have experienced the same issue. When struck by a pebble the glass shatters in a manner that is unsafe and immediately eliminates your visibility which can not only cause a dangerous accident and jeopardize others, but may cause a fatality. I have since replaced my once again shattered windshield that they installed by a new company that installed factory manufactured glass "OEM" and have not had even a chip as of yet.

Car windshield was broken while at work. Called Safelite for emergency repair. Was told that they couldn't come out to my location until about 3 days. I was instructed to drive to a nearby location where the cost would be 2x what I paid elsewhere!

Recently had my windshield replaced in my 2011 BMW 535i. I was originally concerned as I have Lane Departure along with the typical rain sensor. It took 4 trips for my windshield to be replaced - the first visit they had the wrong windshield, the second visit the windshield was installed, but not finished as the tech did not have the right materials to attach the rain sensor. The third visit, rain sensor was installed, but the tech (different than the first) couldn't/didn't know how to install the lane departure camera (mainly because the first tech took the lane departure camera home with her). The original tech showed up the next day to install the lane departure camera.

Purchased a new windshield and had it replaced mid February. The product wasn't even 45 days old; there is a fracture in the windshield. NOT on the outside or the inside, but between the glass panels. The executive office stated that it would be replaced. However, the Tech arrived and advised that it was an impact crack. There was no impact, there would be outside evidence. They will not fix their issue. I am seeking legal advise.

I made an appointment to repair my glass, they said they had it but when i went there they didnt. They wanted to charge me $500 extra for something I did not order for. Waste of time. They cannot even tell you they dont have it after waiting 3 days for it.

I have had nothing but problems with Safelite auto glass. It started in November when my driver door window got shattered from the cold weather. They towed it in to Safelite, they replaced the window which leaks water now, they will not take responsibility for it then I had them replace my windshield which cracked the very same day they replaced it! I had to take it back into the shop in North Longmont. The manager ** gives the lip service but cannot deliver it. Took them close to five hours for a two hour appointment, they tested my window leakage with a garden hose instead of a high pressure car wash which was agreed upon. Now they refuse to take responsibility they lost my spare key to my car!! OMG! I do not recommend this company to anyone for any reasons whatsoever!! Go somewhere else!!

Service tech came out. Soon after he began replacement of windshield it began to pour. This was after the windshield was removed. He called to tell me it was raining and that he put a piece of canvas over the shield. He then asked me to move it to an enclosed area. The working area was at my place of business in a large parking lot without any shelter. I don't see how this is safe to ask a driver to move their car with a piece of canvas blocking the view in a downpour, but it was a moot point anyway as there was shelter available. He then calls me back in about another hour to tell me he's sitting in his van waiting for the rain to stop. I went outside at this point to check on the situation. There was a piece of flimsy plastic over the windshield which was 'attached' by closing the front doors on the edges.

A Safelite employee got into an accident on their property with a disgruntled customer. They now say they are not responsible for anything. Why is that? My car is now left with $500 in damages now awaiting for my insurance to handle everything.

My insurance company used them to fix my broken windshield. They set up the appt. quickly and sent an email detailing a 4 hour window, which was fine. That morning, they sent a confirmation email which mentioned the name of a technician who would be calling soon to let me know when I should expect them. Again, this was starting out good. So, I prepared to wait. 15 min before the end of the 4 hour block, I get a call from a tech, with a different name from that of the one in the email saying he is running late, would be there in a half hour. Ok, things happen. I waited again, patience wearing thin now.

I planned on trading in my car this week and it just so happened that my windshield got cracked the week before. I called my insurance company and filed a claim (on a Tues.) and they recommended I use Safelite. At first I was skeptical but once they told me my windshield could be fixed the next day. I assumed incorrectly that it would be a quick and easy process and that my windshield would be fixed that day, so I told the car dealership I would be there to pick up my new car the next day (Thurs.).

Safelite came and installed glass to my co-worker's windshield. I was parked next to the car. I leave to go get gas on my lunch and when I pump my gas I notice a dent in my brand new car. I was very upset. I got back to work, the guy was gone. So I tried e-mailing the company because I was at work and in a cube and didn't want to yell because I was very upset. The next day I talk to the guy who had his windshield replaced and he informed me the installer broke his windshield wiper, glued it poorly, and didn't tell the car owner. The guy's wiper flew off on the expressway, that's when he found out his wiper was broken. How unprofessional to dent a car and break a wiper without telling anyone! This is a disgusting way to run a business. They said they would contact me about my dent, I doubt they will do anything. Very upset.

I called the national number to schedule a time to replace my windshield with OEM glass. I scheduled the appointment a week in advance and took work off for the appointment. They were supposed to come this morning, and when I woke up, I had an email telling me the price, which was clearly not for OEM glass. When I called the customer service number to address it, they told me they can't actually offer OEM glass, despite an extended conversation confirming that they could when I scheduled the appointment. Shortly after that failure, I got a call from the local shop telling me that they couldn't come today because the technician didn't show up for work today (the day after St. Patrick's Day). Hangovers aren't an excuse for failing to show up in my book. Ridiculous.

Had safelite repair chip and now I have a six inch crack in the windshield and it will have to be replaced. Not happy.

We made appointment on Saturday for Tues. When they got here we was told because of a little rust they couldn't do the job. Why wasn't we told these on the phone. We would have had a different company do it that could have done the job. We wouldn't have to postponed our trip. I wouldn't recommended Safelite to anyone. They said they can do a job then come up with excuses why they can't.

I recently had Safelite make a repair to a chip in my window. They came out and fixed it, but I needed proper documentation of the repair to pass state vehicle inspection. However, since the technician decided on her own that it wasn't a real chip and just something that was considered a "touch up," they refused to provide any documentation. Granted, they fixed it and didn't charge me since it was just a "touch up," but when I spoke to them first they said she just did the "touch up" (of actually fixing the chip) and no real repairs. Then, when I asked for documentation of at least that much, they said no, because she didn't do anything.

Took over 3 1/2 hours to replace dash by NEW TECH then he broke my dash in the process. Safelite claims not liable due to surface cracks so apparently they don't need to use CAUTION or CARE with install. Now I have a new windshield but my dash is broken and caved in!! BEWARE! They only stand behind the $$.

This company is a bunch of **. No one knows what they are talking about. Every time I call to get an update on case I have after one of their dumb representatives told me I didn't need a part for my rear window that I did need and now they can't replace the window until they have that. And it was their fault but I have to wait til they can "trace" the phone call to determine who was at fault--they tell me something different. The first person told me 2-3 days. I called on the fourth day and that guy said 5 days so I called on the 5th day which was today and that lady told me 10 days and she was gonna send it to a manager and call me back before the end of the business day and she never called me. I hope this company never gets business again. They don't deserve it. Worst company I've ever dealt with. Don't use them!!!

After seeing so many advertisements of how great this company is and how they are willing to come to you to replace your windshield, I chose to do with them for a windshield replacement as I had a crack from driver to passenger side. I drive a 1990 Mercedes Benz 300e. So the call center told me that there was no issues with the weather being cold and the technicians just need a place like a garage out of the elements. I said that was fine as my two car garage is heated.

I should have listened to my insurance company. I was told not to use them because they don't warranty the seal or windshields Safelite installs and I had to wait on the windshield to be ordered which took a week to get. The service tech was nice enough who installed it but customer service didn't let me know it would take so long. The online app said I had an appointment except when the date and time came there was no installer. So, I called Safelite and rescheduled with the wait time added for my glass. So, installer shows, nice guy, but I was working while he installed it and didn't even see him when he finished. I think the guy knew what happened. A crack in my rear view mirror and water leaking through the windshield. Safelite said they couldn't fix it until 4 days later. In the meantime, I have water leaking through my dashboard into the electrical and a cracked rear view mirror.

They sent the repairman within a short time to fix what basically was a small chip and a crack that was not more than an inch long. It had been there about three weeks but I was able to have time to get it fixed. He was polite but stated the dollar bill rule which he said that if it was as long as a dollar bill he could not fix it. Well it was less than an inch just barely a chip. Then he started rubbing the crack said it had a smudge that was bothering him. I told him to stop but he kept doing it harder and harder. Then he said, "Well you're going to need a new windshield so I will have the office call you. I can't fix this." A week later now the small chip with the one inch crack is now about 12 inches long. He pushed and prodded it so much that he completely made the crack bigger. Now I have to have the windshield replace. But NO way will I let anyone from that company touch my car. That was unethical.

Last year I had a crack in the windshield of my 2003 Toyota Tacoma. I had the truck since new, so it was 11 years before I had an issue with the windshield. I took it last year in July to Safelite and had the windshield replaced. It was fairly painless, waited about 1 1/2 hours and it was done. It looked fine and the cost out of my pocket seemed worth it, little over $340. I liked the fact that it was guaranteed for life with some exceptions. I didn't think anything of it at the time.

First off this is for my work vehicle, not personal. Every time company schedules an appointment to change the windshield the guy is either over booked or ill equipped. This is not the first time. I just waited an hour and fifteen minutes for my "appointment." I just thought you might like to know also that this is my second windshield in four months, so it's not like I won't be back. Regrettably... Thanks again for another disappointing afternoon.

They replaced windshield and now wipers no longer work. Called them to come and fix 3 times with no resolve. Tried to leave a complaint, but could not get to anyone that could help. Very frustrated! Will NOT use them again!!

Geico offers FREE chip repair for windshields. WARNING, no such thing as FREE chip repair. The repair was worst than the original chip, forcing me to replace it. If done right, I would not have to replace it. If you have a chip, pay someone to repair it right.

We had a windshield replaced and 2 days later it cracked from left to right from the same spots on each side, obviously a defective glass. They came out and blamed it on a chip which isn't visible. They denied the warranty. We won't be using this company again. We feel they use cheap products and don't honor their warranty.

This company extorts you into buying new wipers for $25 that insurance doesn't pay for in order to get the warranty for the windshield. The tech put on the wrong size on one side and didn't adjust the tension on the other. The next day another tech came, adjusted the tension, but still didn't have the right size. Today they were supposed to come back, but never showed and never contacted me.

We chose Safelite AutoGlass to repair a small crack in our windshield. When they arrived, they took off the glass and found rust and their policy states they were unable to both put old windshield on or new. So they left us with an unusable or drive-able car dismantled. When I inquired about what to do next, they said to get rid of car or that it would be very expensive to repair rust. My husband called a nearby auto body place but we would be with out a car thru weekend and during the week when he would need it for work. So instead of just taking it to a shop that would fix the rust and window in the first place, now we are responsible for paying towing expenses and for a rental car due to their policy that is not disclosed to the customer upfront.

My experience with this company has been horrible. First, their service guy was 6 hours late. Yes, he did call after being 1 hour late. Then he replace my windshield and it was not put in correctly. I was hearing a whistling sound and he also dented the side of my car. I had to make another appointment with this company to replace the windshield. Another technician came but he did not bring all the parts. Finally, a third time a technician came to my work and replaced the windshield.

I set an appointment for 8-12 due to the fact I work 2nd shift. I get a call at 12:30 saying the tech is an hour away. What's the point of making an appointment if they won't show up on time?

I was told on the phone all the services they provided. The window was installed perfectly. They barely vacuumed out the glass. They got the seats and dash but I have about a ten inch gap between seats and tons of glass there which I was unaware of till my six year old cut her hand on some of the glass. The representative "resolved" the matter by telling me she would communicate with the shop so it doesn't happen again. Her name was Amber **. She offered a tech come out and vacuum up all the glass which was unacceptable because I already took care of it. I will never use Safelite ever again. I'd rather pay more money for what was promised and not delivered. Look at the pictures. Does that look like it’s out of reach.

I worked for a local glass company and when we would called the insurance company for approval, we almost always talking Safelite. With the exception a few companies - insurance companies - who does everything to discourage the customer from using any other company other than Safelite. They also started having the companies. They represent to say that Safelite needed to come out and inspect because they didn't believe they customer. Being in Florida where windshields are covered by company insurance. Most people do not know that Safelite is insurance company when calling your company. With a few exceptions. Safelite glass comes from China - its under the sticker xyz glass. Do not trust this company. I will tell you that most of my customers came after Safelite came to fix the windshield.

I had a service to replace my windshield recently and there has been nothing but disgusting customer service since. After the technician finished at my house, I met him at the door and made a payment with my debit card. After he entered my information, it was approved and he went about his day and left. After, I have been harassed daily to 'make a payment'. Very confused, I called customer service and they told me there was no record of payment. I assured them there was payment made and I can see the full amount taken out of my bank account.

The windshield in my Audi was hit by a rock and needed to be replaced. Safelite replaced the windshield, but the quality was not the same. Prior to replacement, there were no letters/numbers/emblems viewable as is standard in Audi quality. However, after they put in their windshield, I had writing in my field of view and also in the bottom right side of the windshield. I called the Audi dealership and they also verified nothing should be viewable to the driver. When the safelite technician came out, he shined me on and said that I had that stuff there before and that all windshields have that. He refused the information I gave him from Audi and did not replace the windshield. I could have paid substantially less for the same quality work. I am not a happy customer and they should have told me from the start that the windshield would not be similar to what I had.

DO YOU LIKE THE COMFORT OF RIDING IN A TRUCK BUT ENJOY THE FEEL OF RIDING ON A MOTORCYCLE WITH THE WIND BLOWING THROUGH YOUR HAIR?? Call "SAFELITE"... They will hook you up!!!! For your convenience they will come to your job while you aren't there. They will remove and dispose of your old windshield. As a courtesy they will call you afterwards to let you know that they "WILL NOT" replace your windshield. Since they decided not to replace your windshield they will however throw some plastic and tape on it for the hour drive home. Of course you won't be able to see through it so you will have to remove it and just freeze your ** off. Since you no longer have a windshield they will take your rear view mirror because they figured you no longer need it!!! IMPORTANT INFO: If you are among the few (myself included) who enjoy having a windshield... DON'T CALL SAFELITE!!! All of this because of a very tiny crack!! Merry Christmas to me. :( Sincerely, One unhappy Mom. A.K.A. The only women in town without a windshield.

My insurance company recommended Safelite, so although they were the most expensive quote we received, I figured they would be reliable. My mistake. The national call center gave me an appointment between the hours of 12 and 6. Technician was a no call, no show. I called three times during the given hours and was told the technician would arrive soon. Very unprofessional. Would not use or recommend.

Today, I had a windshield replacement scheduled between 8 and 12 noon due to my having to leave by 1:30 PM. 11:50 I got a call from the technician saying he was running late and would be there in 40 minutes. UNSATISFACTORY! I scheduled an appointment for 8 to 12 arrival, not 12:30 or 12:40 arrival. It takes over 1.5 hours to replace a windshield if all goes well. There is a reason for scheduling an APPOINTMENT. Punctuality is the first step to running a successful business. I had another scheduled appointment for my other vehicle for next week and I cancelled BOTH due to the incompetence of the technician. I read reviews on SAFELITE online and now I am glad it didn't work out. That is one scary company if you read the reviews. The commercial sold me that it was a great company, but after reading the reviews and having my own experience from the start, I would stay clear of this company.

Took my car to get the small window on my back passenger door replaced first. Everything was rush rush. I was greeted then he told me I am going to walk around the car with you which never happened, I don't know why. He could clearly see the hole in my window as I backed into the parking stall. He told me to go upstairs. Again I was given the greeting of the day then next question out of his mouth "How will you be paying?" I almost set it off but I kept calm. Then when I asked about making sure the window was sealed from rain. I was told I had to go to the manufacturer and get that. So I said "Why are you replacing a piece of glass and not sealing it to protect it against the elements?" They told me to give them my key and they would be done soon. I waited in the area, they called after 20 minutes and informed me they were done. Never recommending nor using Safelite again. This location was on Lawehana street in Honolulu HI. Poor people skills and for 340 dollars I deserved better.

On 11/24, I had Safelite AutoGlass replace the passenger side window of my 2001 Olds. When the work was completed, I could not let the new window up from the driver's side. I can let the window down but not up. Prior to the replacement of the window, all windows worked properly from the driver's side. The new window slowly goes up and down as if it may not be the proper size. On 11/24, I called Safelite about the window not operating from the driver's side; a tech was scheduled to come out on 11/26 but instead he called and I explained the problem. Afterward, he said that nothing that he did caused the problem. I think he could have come out to look at the window before he made a decision that it was not his work that caused the problem. I don't believe that the driver's side problem is a coincidence. I feel that the problem was created by the work done. Now, I must pay another company to repair damages that I feel Safelite is responsible for. I have had previous work done by Safelite and have not been completely satisfied with its work. The next time Geico suggests Safelite, I will firmly decline the offer. This is my last time dealing with this company.

I had you install a new windshield in my car today. The serviceman told me to wait an hour before driving the car, which I did. Now the windshield rattles, it is obviously loose in the frame. Apparently due to the extreme cold the adhesive did not hold. One of your people at customer service told me that it takes 24-48 hours for the glue to dry. This means that if I'm driving around, the glass is loosening up more and will never have a solid bond to the car frame. I had your company do another windshield about 4 years ago and this problem did not happen. The rattling sound is definitely not coming from the part of the car under the glass. I am sure I hear the glass rattling because the sound is coming from various different directions around the windshield, and it is the sound of glass vibrating, not a part of the car.

This is the first negative review I've ever written. Don't use Safelite, their technicians are poorly trained. Had windshield replaced, tech broke wiper, used electrical tape to repair it and never mentioned it to me. The fix lasted 1 day. He also forgot to re-connect the cowling drain hose so water ended up drenching the inside of the car. Safelite refuses to pay for the leak test performed at the dealership because I didn't bring it to their attention first. Do yourself a favor, hire ANYONE else to work on your car.

When Devon ** arrived he let me know he was here. He started working on my van. I didn't see him again until he came to my door, let me know he was done. He told me about how long it needs to set before driving, and how long before washing the van. He even vacuumed my van and cleaned the windows. He was a very polite and a nice guy. If everyone had employees like Devon the world would a better place.

We had our company vehicle broken into and called Safelite to replace the glass. The first time they came out, they had the wrong glass but I believe the person at our office speaking to them had the incorrect information so that was our fault. The second time they came out, they had the incorrect glass again (this is after one of their employees marked down which window it actually was when they came in person). So not a problem, we made a mistake and then they made a mistake. Someone finally did come out and replace the glass but after they had left, we noticed the weather-stripping attached to the window was short, so water would be able to get in the vehicle. We called & they sent someone out to look at it at which time they claimed it was a defect and they had to order another piece of glass.

Worse experience ever! Had a technician come to my house today to replace the windshield in my Jeep Liberty. It was raining lightly, so he asked if I could back into my garage. I told him it would be tight and went to move some things around. When I got in my vehicle to back in, he stood right in front of me guiding me. He told me to go forward, but neglected to tell me to stop before I hit the metal rail for my garage door. I now have a few big scrapes and a decent size gouge that will need to be fixed at a body shop. I later called to speak to the manager and he completely defended his worker, said they are not responsible and hung up on me. I will never go back or refer anyone there! Very unprofessional!!!

The first windshield they wouldn't replace due to surface rust outside of windshield seal. So, he went to my 2003 Ford F250 and pulled the windshield out of it. He then told me he couldn't replace it due to surface rust where seal goes. Here's where the trouble begins. He wouldn't put the new one in or put my old one back in. I am disabled and that was the only vehicle I had to drive. They didn't care and didn't want to leave my old windshield or the new one. I more or less told them they were leaving one or the other, he left the old one which he cracked more than it was. I wonder what would of happened if I was along side the road with my family. What would have they done then? Oh, the F250 was warranty too. Needless to say, I am without a windshield and can't drive my vehicle till Thursday, with today being Tuesday. I would not recommend this company to anyone ever.

Technician was emphatic that my windshield could be repaired. After the work was done the Technician stated that it may or may not pass VA safety inspection depending on who inspected it. When I asked for a partial refund I was told that I could apply the cost of the repair to a windshield replacement. Had technician been professional and honest he should have stated that the windshield was not repairable. It appears that SafeLite will tell you that the window can be repaired and then demand that you buy a replacement from them at an inflated cost. SafeLite has proven they were inept by attempting to fix an item that could not be fixed. Why would advance the relationship by letting them overcharge me and using them for "stage 2" of their bait & switch tactics?

Why make an appointment and confirm a morning appointment if the technician is going to show up when they want? Completely unprofessional. Also, do not guarantee work. Had chip in windshield repaired and it cracked all the way across the next day. What a complete waste of time and resources. I will never recommend or use your services again.

I made an appointment to have my 2000 Landcruiser's windshield replaced - Safelite collected the vehicle information and was well aware of the year of the vehicle. When the technician arrived he began the removal, threw up his hands, and said that he could not replace the windshield and very likely couldn't return the windshield to its position because there was rust under the windshield. Safelite has replaced this windshield 2 other times. When asked for the reasoning, he said “you might get in an accident or have a rollover, and the windshield might pop out, then you'll sue me because the windshield didn't stay in place.” Are you kidding me??? This is their research regarding windshield rust? Of course, the windshield issue was lost due to the rude, abrupt, non-caring demeanor of the technician - one of the worst customer experiences I've ever had.

I hired safelite to repair my windshield. There was a small unnoticeable chip in it. They came to my house to fix it. When he came the first thing he asked was to show him the chip - he could not find it. I proceeded to show him from the inside of the car and then he noticed it. He told me it would take about 20 minutes. In 20 minutes he called me to the car and showed me the window, it was now cracked. He said these things happen. He told me some story that when he heated the window to get the dirt out it cracked. I started with an unnoticeable chip and now I need a new window. Something I did not want to do was to remove and replacing a window in a BMW is extremely difficult considering all the sensors in it i.e.: rain sensing, auto high beams and lane change sensors. Not counting leaks and finished work.

I had an appointment to have to windows replaced. Was going to spend about $800. And they came to my house. Looked at my car and said they has the wrong windows. Said I needed to find the right ones. They couldn't help me anymore. Really?

I had a new windshield placed onto my 2002 trailblazer in March. Not only did they break the first one they put in my wife had to return a week later to have the broken one they put in replaced. Fast forward 6 month my wife started the car with the air conditioning on and "crack" right in the middle of the windshield (note car was parked). Of course the store says it was an impact that caused the crack and the warranty was not covered. This must be the cheapest garbage glass ever made. Old windshield last 12+ years and safelite glass lasted 6 months. I'm now looking for a new company. I will never use safelite again.

I've had two windshields replaced by Safelite and each time the trim on the windshield blew off on the highway. The first one was lost and I stupidly replaced it at my cost. The latest one done on 8/25 blew off on the interstate and I was able to retrieve it even though I risked my life doing so. They came back to re-install it and said everything was fine now. Well, on 9/4 the other side flew off and it is lost forever. I called Allstate and told them not to pay them and they have not returned my call as I am writing this.

We had a passenger side window replaced on one car and a windshield on another. The passenger window was supposed to take 45 minutes and the guy was still trying to figure it out after 2.5 hours. The week after it was put in, it just slid down in the door and broke. Safelight claimed it was a worn piece of material in the door and they were not responsible. Two months after the windshield was replaced, a crack started at the very top of the windshield and started spreading downward. Safelite claimed there was a chip, which two people at car shops said there was not. So they would not honor their warranty.

Safelite Auto Glass - what a scam. I went on the Website and then called because I had a couple of questions on their charges. They gave me a price and when I told them another local auto glass repair gave me a price they matched the price. I made an appointment for them to replace the rear window. I showed up at Safelite at my scheduled appointment only to be told there is an additional $9.96 charge.

Took my car to the shop to have the windshield replaced. They called me to tell me they broke the new window installing it. Had to leave the car over the weekend and pick it up after hours on Monday. When I got in the car, my rear view mirror was broken. I called the manager and he checked with his operations manager who told me I could buy a new mirror and they would install it for me. That's all they could do. Called the Executive Team and they told me not their problem. Their company policy is only to "touch" the windshield. If anything else is broken, too bad. My attorney said this is "negligence". The only thing I can do is take them to small claims court - couldn't even dispute it on credit card bill (they know it's not worth your while to fight them so they get away with damaging your car and walking away). It's very frustrating. Take your car to the dealer and spend the extra money. It's worth it.

I scheduled an appointment in the afternoon and yet they came in the morning. I had promptly rescheduled for the next week and here, the appointment was nonexistent even though it said I scheduled it. Now I get to wait yet another week. I recommend saving time and money and go somewhere else!

Just talked to Safelite call center to inquire if they would put in the back glass on a car, they said yes. Then I informed them I had already purchased the glass, frame, and seal. They balked at that, stating that they don't do just installs because they don't know where the glass came from. I told them I purchased it from the Porsche dealer, and it was still in dealership box. Then they changed their tune. They said it was company policy that they don't just do installs. My guess is they wanted to sell me Chinese glass for double the price. Now this is an important issue. They tend to use fake names at the call center. The lady I talked sounded of Caucasian decent but she called herself "Porscha". I guess it's good to know that strippers have a day job.

I got a rock chip on my new Dodge van on a Sunday. Got on the internet and made an appointment with Safelite to come fix it the next day. A man from their office came to fix it and when he brought back my keys said it looked good. When I got in my van to go to lunch, I was stunned at the chip was bigger than before and it was not even smoothed out. Called Safelite and told them I was not happy and they said they would send someone out the next day to look at it. I told them not to send out the same man.

I just had Safelite replace the windshield on my 2012 VW Golf. The windshield that was installed is an inferior product. The fitment is way off of original. The gap on the drivers side of the car is way off. Safelite offered to replace with a different brand. I told them they will never touch one of my cars again (I have 4). It never should have been put in the first place. They did my Jeep a few years ago and it was not a good job, but it was OK. I should have learned, have now. Will never use or recommend Safelite to anyone.

2 week old windshield that split across the whole windshield when a tiny pebble hit it. They want full price to replace it with another crappy job. Last windshield took a beating and didn't crack. Warranty only covers bad install. THAT'S NOT A WARRANTY, THAT'S FINISHING YOUR JOB.

Had Safelite replace the windshield on my 2006 Hyundai Tucson GLS. The original had a tinted windshield (75% transparency min) and had been that way from the factory. The window that Safelite furnished had no tint except a solar band at the top. It is only April in NJ and the sun coming through the window is unbearable. I complained to Safelite via telephone and they ran the VIN number of the Tucson and said the correct window was installed. I don't understand how Safelite can make this claim. The factory windshield had a tint for a reason and to just ignore it is poor business. I would never recommend Safelite to anyone.

I got two windshield replaced at Safelite AutoGlass. I only got one receipt on a Chevy S10 that's fine. On the Ford F100 it leaks & now the trim blew off going down the road. They refuse to take any responsibility for their own action. They will not get my business ever.

I had a small chip in my windshield from a rock and I emphasized small. I wanted to get it repaired to prevent further spreading of the crack so I contacted my insurance company (GEICO) and they recommended Safelite. The guy came out and explained the process and mention that this could cause a larger crack and you can't guess what happened. Yes, a larger crack. So he explains that you need to contact your insurance company and get a new windshield. I could have lived with the SMALL nick if I knew this would be the outcome. Now I have a $500 deductible that I don't want to pay. Safelite would not quote a price on the new windshield until I make an appointment with them to replace it. GEICO should not be recommending Safelite to do windshield repairs. From the looks of things, I'm not the only one that's had this problem with Safelite. Very Angry.

My van just had the windshield replaced by Safelite Auto on Wednesday. Vehicle sat for four to five hours after. Then tonight on the way home, it was raining. I felt water hitting me. All windows up. Water hit my hand. I lost control of my vehicle & ran into the back of another person. NOW I AM CHARGE AT FAULT IN AN ACCIDENT. MY POLICY & COVERAGE IS SURE TO GO UP FOR YEARS TO COME. THANKS SAFE LITE.

I took my car in with a nick the size of a dime the day after it happened and they turned it into a 6" long gash and now I have to buy an entire new windshield!! Either they don't know what they're doing or they did it on purpose so that I would have to buy a new windshield. Don't go there. Find another place. Worst mistake I've ever made!!

Safelite in my opinion made my car much worse; crack was less than dime size to start. They supposedly fixed it. The technician, which kept postponing the date and time of the service to be performed, said there would be no more problem. Less than two weeks later, crack has doubled in size. Now I have to file another claims on my insurance. When I called Safelite, they stated they would not re-repair and their work was not guaranteed.

I had a crack in my windshield. Safelite replace it with a new one. I had to take it back three time before it was satisfactory. I need to remind you that this a a Porsche 911. I received a crack in the same place thing that the lifetime warranty would replace it. They must have seen $ signs because they wanted me to pay for a new windshield. They are crazy as hell. I sent my vehicle to some one else. I will file a complaint with the Better Business Bureau.

I was prompted to file this formal complaint About Safelite AutoGlass after having them work on my brand new MZB, which received a chip on the windshield shortly after I purchased it. The chip was very small but I felt it was important to fix it before it grew into a larger crack. I called Safelite for a quote and the first thing they asked me was what type of a car it was. That immediately sent up a warning sign to me since none of the other companies I called asked this question. I chose Safelite because their price was good but also because they gave a guarantee on their repair and because they were a nationally recognized company.

Called to see if I could bring my vehicle in that afternoon for a windshield chip repair. Rep. was very slack and unprofessional. He kept asking for more information which I obliged but did not see the necessity since I only called to see if I could make an appointment for the afternoon. Since they do not list their individual location phone numbers you are at their mercy. After 12 minutes of the rep. asking for more and more personal information I told him I did not want to provide any more until he told me if we could get an appt. for "this afternoon".

Tech came to my job and replaced my front windshield. He left before I could see it. I thought I was given a new a new windshield but the crack reappeared in the exact same spot. It was the same length and width as the crack I had prior to the replacement. I told the company that I was charged for a replacement but the tech must have just done a repair. A second tech was sent out and he said there was a ping on the windshield and I would have to pay for a new windshield. I told him it was virtually impossible to incur the same damage in the exact same spot in less than 2 months. No help was offered. This was a slender crack that never passed the left side of my peripheral vision. The odds of this type of repeat damage are a million to one. Very disappointed with the final results.

I wouldn't recommend this company. The first time I used them, they installed my windshield crooked. The black border around the glass was waaaay off. Luckily, they fixed it. I figured it was just an oversight the first time, so when I got a teeny chip in my windshield, I called these guys again. Well, the tech was here early so my car was in the sun. I know from experience that the windshield should be cool to the touch for a repair so I suggested that I pull car into the shade. The tech said no, he would just turn car on and cool it with a/c. Two minutes later, my windshield was cracked. (It was still hot to the touch and he clearly was in a hurry.) Oddly enough, the cracked was 6 inches long.... so it needs to be replaced now. The tech even tried to charge me for his "service". I spoke with a supervisor who offered a "deal" on a new windshield; however, I EASILY found a replacement windshield for $50 bucks less locally. These guys are a joke.

A bird flew into the windshield of my 1990 jaguar and cracked it just to the right of where you would look out of the windshield! I called safe lite, you see all the commercials they put on TV and advertise we come to you! So I called and made my appointment and to my surprise I had to take my car to them. So I arrive for my appointment and think well I have 2 other vehicles I'll get a quote. The manager didn't really want to bother giving me the quotes and when my windshield was done they were supposed to have cleaned all of the glass and vacuumed out the car for any loose debris. They did neither. And I paid $239 cash and went to them. Very disappointed in their service, the commercials are overrated and I will not be going back.

In 2009 a rock flew up and chipped the windshield on my Nissan Titan. That same day I called Safelite and had them repair the windshield. The repaired chipped area was still visible but below my line of sight, so I was satisfied. This was a cash job with no insurance involved. At $135 for the repair I thought this was expensive so I asked how much a replacement would be; the answer, around $250. I was told by the repairman that the work was under warranty and if the repair ever failed the cost could be credited toward Safelite's replacement service. This again satisfied me.

3 weeks after replacing my windshield it started to crack again. They say it was a rock but there was not an entry point, all they care about is getting ready out of the warranty. I would never ever use this company again!!!

I am very disappointed in Safelite. My 2009 Honda Odyssey was broken into on vacation and Allstate did an amazing job getting the van fixed at a local Ford dealer here in Fort Worth. However a small side window had a nick in it and it still needed to be replaced. The dealership sent me home and, for convenience sake, sent Safelite to my house to replace the little window on the passenger sliding door. BAD MOVE.

Went to have a front glass repaired in my truck in Durham, NC Safelite Shop. After tearing off my window molding the installer said there was a little rust, I looked at this, and it was nothing, just a little surface rust, I've did auto body work for 10 years in the past, and it was nothing. The installer said if they took the glass out and there was rust they would not put glass back in, and I would have to have the truck towed to a body shop and have it repainted before they would put the windshield back in. This would be fun to, with no do on a rainy Saturday with no shops open.

Safelite installed a new windshield into my 2006 BMW 325i and everything seemed fine in the beginning. A year later, we started having heavy rains again (finally) in central Texas, during which, my A/C stopped working, followed by my power windows. I took it to the dealership the following Monday, and they informed me that the central computer and some relays shorted out from an incorrectly installed windshield. They were able to pull it without breaking and resealed and replaced the shorted out parts. I called Safelite to report this, as the Dealership detailed the damage and causes very well so I could file a claim, along with photos for the warranty company. I called Safelite, and they referred me to their warranty department. They informed me that they would not honor any kind of warranty because they were not given the chance to fix and remedy the problem themselves. I will never use this company again, and I will let Liberty Mutual who sent me to them in the first place to lodge a complaint. I see from searching the web, that they are not a very honorable company and strongly suggest people to stay away from them.

Stay away from this company. They have fancy commercials and pretty vans. That is where it ends!!!! Horrible workmanship and even worse products!!!!! I will let my insurance company know how disappointed I am, not that they care either!!!!!

First windshield was replaced in 2009, it leaked and kept getting worse. They came out in June of 2013 and removed the windshield, cleaned the old windshield, and then reinstalled the old windshield. When I drove the vehicle 3 days later, it sounded like a window was down. Went to Panama Beach on vacation. While driving through Atlanta, I encountered a rain storm, to which the rain came through the windshield on the passenger side and ran down on top of the dash and glove box... Fogged up entire windshield on inside, carpet was completely covered in water.

My husband purchased a new Jeep and had it two weeks and a rock flew up and hit the window leaving a crack. We called our insurance and they referred us to Safelite Auto Glass. That was the best referral we ever received. My husband was really nervous that the repair would still be apparent and with a new car you want it to look good. Our service man was on time, very pleasant, vacuumed our front seats and floor board and cleaned our window to a sparkle not to mention the spot on the glass now looks like a very small water spot. My husband said he can hardly find it and he knows right where to look. Thank you Safelite Auto Glass for restoring our car to new and making our experience such a pleasure!!!

I had a windshield crack and talked to an incompetent customer rep and asked to talk to a supervisor. That rep transfer me to a supervisor, Joe ** from Columbus, Ohio Safelite call center. He was very rude, didn't want to listen to my problem at all and just hang up the phone. He told me that fixing my windshield is none of his business, he has other customer waiting for him.

They did okay in making, keeping the appointment and replacing the glass. But they "upsold me" on new windshield wipers. Then, when they said they were all done, they hadn't replaced the wipers (They hadn't forgotten to charge me for them however). They appear to be either dishonest or sloppy - neither of which is good.

I had two chips in my windshield. One that happened about a week before the repair and one that was in the windshield for about a year. The first chip had one crack associated with it and I was afraid it would spread (this is the reason for the repair). The technician repaired the newer chip (with a crack) perfectly. The second crack which I was not worried about (and I told the guy I was not worried about it) turned into a 14-inch crack that touches one side of the windshield and is directly in my line of sight. The technician did not mention that the chip could turn into a crack (he did say it may look like a dent/dimple or not be smooth BUT did not mention anything about a crack). I called both corporate and the local Safelite location to have this taken care of but all they said was that they would replace the windshield for $200.00. This is clearly a mistake made by their technician that caused me to now need a new windshield (With where the crack is, in my line of sight, I do not believe it will pass inspection). I would stay away from Safelite as they do not tell the truth and definitely do not stand behind their work.

When pulling out of my driveway, a small 6-inch crack developed in my windshield that SafeLite had previously replaced. Without going into all of the poor communications and lack of proper responses from Safelite, they basically declined to replace under their National Life Time Warranty. There were three very, very small rock chips in the windshield, so their point of contention was the crack was caused by new damage. The chips were approximately 3 feet away from the original crack which is what I explained to the Small Claims Court Judge.

In short, I went to Safelite Auto Glass, Sterling Virginia to have a stone chip repaired. I don't think they did anything to my windshield. I'm not even sure if they cleaned it. The one thing they did do was charge for the "work." I've had other windshield stone chip repairs done by various vendors. Each time, I was able to see a difference in the chip - resin filling in the chip/crack, disappearance of slight cracking, even white "frosty" area in the center of the repair. This time, the chip looked exactly as it did when I brought the vehicle in. They had my van for about an hour in the back of the shop. They drove it back to the parking area - and the first thing I did was ask if they actually did any work. I was assured that they did and was told "It's warrantied - if it doesn't hold, bring it back." Well, small cracks started to spread away from the chip. When I called to ask for warranty coverage - a redo - I was told that the warranty doesn't cover them trying the repair again - it's only a credit toward a new windshield.

Safelite Auto Glass came to repair two windshield chips (10-2012) and their repair was flawed. The chips did not fill in. When I asked the technician, he said "We are using a new resin," ops. I complained to management and they sent the same workman for a second repair which only made the two chips worse. Now lines spread from the chips and they are cloudy and more visible. I called the HQ office, talked to Executive Services and the local Norcross asst. manager on a conference call with me and said I needed now to replace the entire windshield but they would give me a discount, a new windshield for only $200! Avoid this company. They have bad workmanship and horrible customer service.

I had a Safelite technician come to repair my rock chip on my windshield, and in the process, he cracked the chip to about 6 inches. Now, in order to fix it, I have to replace the whole thing for $200.00. They wouldn't waive that, even though it wasn't my fault. I was not aware that the windshield could crack in the process because they didn't explain anything in that nature to me nor did I sign any waiver.

I had a new windsheild installed on my Ford F-350 a couple of months back and as I don't drive the vechile much I just noticed that the windsheild was very distored and hard to see out of at night. I called the company that installed it and they arrived with another windsheild just like the one that was in there. I was told that these windsheilds are coming from China and most of them are like this. I believe this is a very dangerous practice and think this company should be made to stop using this type of glass as it is an accident waiting to happen.I told them I would not except another windsheild like this and they in turn ordered me one from ford and they are to install it tomorrow.