RoadRunner Auto Transport Reviews

We booked our car transport on 6/3 for a 6/22 pick up for a cross country move from AZ to NC. Today is 6/26 and Roadrunner Auto Transport hasn’t shown up. We have called the customer service number daily, we were left on hold through their automated answering service, and our call was never picked up by a live person. We left over 5 messages and have emailed 2 times all in the past 5 days with NO RESPONSES. We even sent a message through Facebook last night, NO RESPONSES. We are leaving tomorrow and still have no idea how we are going to move our car. We are stressed out, completely frustrated, and extremely disappointed with the lack of customer service Roadrunner Auto Transport is providing.

Needed to have my 65 Corvette Fuelie and 50 Anniversary 2015 Mustang moved to our new home in the Texas Hill Country. RoadRunner was able to have an enclosed van pick up the cars early in the morning and delivered late the same afternoon. Having had cars shipped in the past, the driver is key to the process being easy or scary as heck. We won the lottery and our driver was the best. He cared for the cars like they were his own.

I finalized the booking with this company on May 7, for June 20. It is June 21 (they had SIX WEEKS) to figure out how to get my car from point A to point B. I get the run-around any time I try to ask for an update. I am moving across the country, and need to both ensure my car is on the carrier, and receive it on the other side. This company was great in booking the car, and terrible on the follow through and execution. I would not use them again, given the amount of additional and unnecessary stress this process is creating.

I am writing this review because I booked an auto transport exactly one month ago today for a pick up of 06/18 for a shipment from Miami to LA. I was told that I would be contacted when a driver was assigned. I've call on numerous occasions but still no driver. Because it's Friday and my car was to be shipped on Monday, I tried calling a few times today to cancel but only received the voicemail although they are open until 9pm. I would not recommend this company because, even a month out, they were not able to find a driver to ship my vehicle in a timely manner.

The reservation was easy to make and the details were accurately recorded. The vehicle was picked up on time and the transport driver carefully inspected the vehicle and had me sign off on his observations. The delivery occurred even sooner than promised. Great experience all around.

They quoted us ** for our car to be shipped 5 hours. We paid over half the balance to them on our credit card. And said we only needed to pay 150 to the people who delivered the car. When the car was delivered they said Roadrunner said we would give them 200. We were asking why it was 200 and they said, "Here's our contract. It says y'all will give us 200." We showed them our email from them showing the balance of only needing to pay 150. We had to give the extra 50 or they would have taken our car for not paying. These people are crooks and will rip you off!!!

I am so angry, we are waiting for a return call for pickup that should have happened on May 31 and never did. My father passed away and left me his car. I am a single mother of a child with autism. I am in desperate need of this vehicle. We are already stressed with the passing of my dad. know we are stressed with the lack of professionalism and compassion. I DO NOT RECOMMEND ROADRUNNER TRANSPORTATION.

The carrier RoadRunner Auto Transport assigned to move my vehicle went above and beyond my expectations. My truck was in need of repair upon reaching Ohio. The carrier notified me immediately and agreed to drop it off at a repair shop for me to pick up, fixed, once I reached Ohio. I am forever grateful for the care given my vehicle by the Road Runner carrier. I highly recommend this company to meet transport needs.

This company is also known as Caribbean Car Transport, Puerto Rico Car Transport, and probably other names and have various numbers that lead to the same call center 904-322-7644, (954) 448-7447; 888-777-2123, etc. When I first searched for shipping a car overseas I did a quote online and a guy named Ralph ** called me back immediately. I thought wow! they have good customer service. After I won the bid at an auction in GA and I called for transport I was told that because the car has some damage is going to be $100 more than what I was originally quoted. It wasn't optimal but given the fact that I needed the car to be transported I agreed. This was a BIG MISTAKE!!! I can't write this in letters big enough.

All the other 1 star reviews on RoadRunner Auto Transport are 100% correct. This company will call you several times a day when you get a quote to try and get you to book and give them a credit card. Once you book all communication is cut off. My pick up date came and went, they never showed up, never called and it is not possible to get them on the phone or a response from emails. If you call, they automatically place you on hold for 5 to 10 minutes then say they can't take your call and to leave a message. The messages are never returned.

I have recently gotten on the computer for finding a reputable Moving Carrier from Florida and to Ohio, the companies bad mouth each other. I don't know who to go with. I have decided to go with Household Hauling in Hallandale, Fl. RoadRunner called me to ask if I made a decision. I told them who I chose and they were indirectly badmouthing Household Hauling, now I don't know who to believe. Could you help me as a single and senior citizen.

It is the day that I was to have RoadRunner come pick up our 2 SUVs and we still don't have confirmation of them being picked up. Supervisor who would not allow me to talk to anyone above her said that she was "baffled" that no driver had picked up the route because it is an "easy one from California to North Carolina". The supervisor went on to tell me the process is they take an order, which she called an estimated day they would try to pick up our cars and then they throw it on some dashboard and drivers call in and bid for the deal. If no drivers call in, you are screwed. She offered it's not a big deal if I am not physically present when the cars get picked up. I could put the keys somewhere or have another person become the contact while we wait for what could be days, months, years for someone to pick up the order. ABSOLUTELY RIDICULOUS.

Transport 2008 Toyota RAV4 from Reno, Nevada to Danbury, Connecticut. The car was loaded up on time and delivered to the destination. The transport unit had a mechanical problems so the car was unloaded/delivered about 20 miles form the destination without problems, although my daughter was a little bit scared bringing $1,200 cash to the site at 9PM in the evening.

When I call to customer care for booking a car delivery they were very polite and were keep on calling until l booked the delivery. Once it's booked they were gone. They won't respond, and if you try 10 time you may be lucky to reach them. Even after you caught them on call, they won't tell you how many days/weeks it will take to pick your car. I waited for one week and when I called them they said, "If you want you can cancel your booking." Staff were really irresponsible. Don't go for this Transport.

Hired and PAID RoadRunner $1,294.00 to transport a vehicle for us. They were polite and professional up until the point they received our check. Cashed our check and DISAPPEARED - have been calling our contact as well as customer service for over one week. No answer, no reply, no car, money gone. COMPLETE and TOTAL CROOKS.

Very courteous and friendly when making the reservation. The transporter texted me the night before giving me an approximate time the vehicle would be picked up. The transporter was on time and extremely polite. He took great care in loading the vehicle. When the transporter got to the destination he texted me and send a picture to confirm. Excellent customer service and very appreciative for the business. I would highly recommend.

I booked the service after talking to the customer service group after emailing a form. Very professional and very responsive and they called me back same day multiple times. I agreed to booking time and they said it was confirmed. The day before the car pick up I called the service and they said it was booked and they would call me the day before the pick up. It took me 3 times and waiting to get through to the carrier booking area. This is a different department than the quote department. It is now 7:43 pm. I have been calling all day and after 8 calls I was able to talk to someone that told me I was all set and they would call me 3 hours before pick up today with the last pick up being 9 pm. I used the email message service and I have been calling non stop since 6 pm. No return calls. I reached the sales department and they said they had nothing to do with the pick up service. I guess they sell you the dream and then no one cares.

Needed a vehicle picked up at my home in PA and dropped off in GA. The person who came to my home was very nice and professional. I got a call 45 minutes before the vehicle was to be delivered in Georgia just to confirm address with me. Great experience!

My experience with RoadRunner was completely excellent!! The driver was very professional and friendly. Delivery was ahead of schedule and pickup was on time. The price was right, service was great and I would highly recommend RoadRunner to anyone needing to transport a vehicle.

Finding the need to transport my car from CT to FL I called this company 3 weeks prior to anticipated pickup. I was assured my given date of pickup would be met. I was told they would call me 24-48 hours prior to pick up. Being anxious I called the Monday before the Friday pickup was due. I was told “they are working on it”. I began calling again on Thursday and was told they hadn’t found a carrier yet but they would and then call me. They repeated several times their drivers worked 9-9 pm and they would find someone. I continued calling until Friday morning when I was again told no drivers yet but be patient. Given a packed car and airline tickets for Saturday morning my inner feeling was now distrustful. I continued calling for updates and finally asked for a supervisor.

My car was supposed to get to me on Wednesday (it is now Saturday). It was already a day late, then There was a delay for it coming Thursday because of weather conditions, which is understandable but then the company failed to get it to me the following day. They then dropped my car off at another company (in no way related to the first company) and only gave me one phone number to call. This company then told me my car would be to me Saturday by noon. And it is now Saturday at 1pm and I have yet to hear from them, I have called both companies several times and there is no answer. DO NOT USE THIS COMPANY. They have failed to meet timeline after timeline and make good on multiple things they have told me. They have handled this situation with complete disregard for my vehicle and me, considering I do not have a vehicle until they show up with mine.

After I was clarified on the sequence of the transport process, including the down payment price range, I was very satisfied and appreciated the professional performance of the entire RoadRunner team.

RoadRunner Auto Transport is the worst of the worst. They were very aggressive in booking the transport of my car on a specific date. I was told by Shawn/Sean that RoadRunner was a service organization and that my car would be picked up on time and delivered on time. AFTER 9 DAYS, I NEVER had a driver to transport my car from San Diego to Baton Rouge.

This company is the WORST in Customer Service and has just succeeded in completely ruining Christmas, as I booked shipment of my vehicle as a present to my son (Booking # **) to California from Alabama on November 2nd, and after speaking with 3 representatives (Nicole, Clarie, and Elizabeth) who did a below mediocre attempt to locate their trucking company (Rus-AL,Inc. who has still never responded).

The whole process was outstanding from the start to the finish. Upon Contacting RoadRunner they fulfilled their promise To ship my vehicle from Indianapolis Indiana to Fort Worth Texas on 8 December 2017 and arrived on 13 December 2017. The communication between myself your staff and the driver was simply outstanding; my vehicle was in superb shape and the driver was A true professional which allowed me to focus on my move and not worry my car. I would personally like to thank the team at RoadRunner and the driver for a job well done.

I called RoadRunner to ship my parents car from Maryland to California within 7 days before our move and they are the only company that called back immediately and did exactly what they said they were going good to do. The driver Idee, was so polite and professional and exactly on time. Both at time of pickup and time of delivery. We was amazing moving the cars around on the car carrier. I will definitely recommend RoadRunner and will definitely use them again in the future!

All I can say is AMAZING!!! My car was booked on Tuesday, & it­ was picked up on Wednesday! I received my car on Saturday afternoon! I was in shock! Such a great experience! Not a single scratch on my baby (car).

Our car was booked to be picked up by a carrier between Nov 16-24. We had driven to CA using our 2nd vehicle departing the 18th. We left the car with a neighbor. We kept calling the other carrier and they could never confirm the day of pick up. Finally Thursday November 30th I googled car carrier transport from MI to CA. Online I entered zip codes and details and within a minute had a price quote. I called the company and the man I spoke with said they might be able to pick the car up on Saturday the 2nd or certainly no later than Monday the 4th.

I had never shipped a car before and was moving from Phoenix, Arizona to Portland, Oregon. I discovered RoadRunner in an online search, read their reviews, booked online and received a very prompt telephone confirmation. The driver was very prompt and professional during pickup and drop-off. I even got my car a day earlier than expected in Portland. A good experience all around. RoadRunner is tops in my book.

I cannot say enough for the professionalism and service provided by RoadRunner and especially the driver (Brett). The event was coordinated very well as well as the communication and instructions. Will definitely consider them first for future transportation needs.

There is nothing quite as anxiety provoking as shipping your most valued possession across country. Thankfully between the customer service representatives and my amazing driver the great majority of anxiety was converted into relief. I felt my car was in good hands right away at pick up my. My driver was incredible communicative during pick up and delivery arrangement, and even dropped off a day in advance with my approval. I cannot thank RoadRunner enough for the easing my transition from California to Virginia. If you are look for quality service, RR should be among your top considerations.

My first time using a transport service to ship a vehicle. From the time I was given a quote to the time the vehicle arrived at its final destination I have had nothing but exceptional service with RoadRunner. Will definitely use them again shall the need arise. Thank you again.

My entire experience with RoadRunner Transport was flawless. My sales associate made me feel very confident when I scheduled my vehicle transport from Dallas, TX area to Lincoln, CA. He set up everything to meet with my schedule perfectly and on pretty short notice (probably 6 days notice). RoadRunner reps contacted me the whole way with more precise details on the pick-up and drop-off. My transport driver was a very courteous young man who picked up my vehicle on time (technically 15 mins early) and delivered it to me half-way across the country about two days later. He gave me advanced notice that he was going to arrive so early. The car showed up right on time and was in perfect condition.

Road Runner provided quality Service. The order was placed on a Sunday and the car was delivered on Tuesday! RR was in assertive with communication and a pleasure to work with. I would highly recommend them.

I started with another hauler, but little or no service in notification to me. Got call from you, said would have room for me. We agreed on Tuesday, pickup on Wednesday. Delivery date announced, two hours before called and we were ready. Announced time came within 5 minutes. Drivers were clean and mannerly.

Shipped a Can Am SPYDER from WA to CO. Shipper called ahead on the day of the delivery, arrived when expected, loaded the Can Am SPYDER on an enclosed trailer with care. Called an hour out before arriving at my drop off location and took the same care unloading the Can Am. Driver was courteous at both locations.

We have shipped our corvette three times through RoadRunner. All carriers arrived exactly within the half hour time slot. All came with excellent equipment and took amazing care of the car. We're meticulous at protecting the car using foam against the doors. Drivers were always very pleasant and the cars were delivered exactly within the 30 minute window we were given. A great experience. We will use them again.

Everyone was very professional and transported our car to our son before the due time, which was great. I have never done this before and was a little nervous but RoadRunner is a very professional organization. I would highly recommend them.

Corvette delivery - Michigan to Florida. Great experience! Pick-up on time and very professional. The drivers, Kevin and Chuck, answered all questions on concerns and delivery. Arrived on time. Loading and unloading were done with great care. I will use them again and would not hesitate to recommend their service.

I found RoadRunner on the internet. I looked up to other shipping companies. There was on that cheaper but they did not call me back for days. Everyone I spoke to at RoadRunner was helpful and professional. Even the driver was polite and communicated with me about the pick up times. Overall it was an easy experience and cost me less to ship the car than it would have to drive it myself. Portland to Oregon to Cape Cod mass in 7 days including the Thanksgiving Holiday. GREAT JOB.

Very reliable company. Delivered exactly at the right date and the right time. Staff was very friendly and accurate. I did not get the runaround like other companies. My first price was the final price. Don’t be fooled by cheaper companies. They wheel you in with lower rates and then call you last minute and tell you that you need to pay more. I will be working with Road Runner in the future. Highly recommended.

I waited 2 weeks for another dispatcher to try and find a carrier to transport my car. Once I contacted RoadRunner I had the feeling that the job was going to be taken care of quickly and correctly. Great company. I only wish I had called them first.

Booking, pick-up, delivery and paying for my car to be transported across the country was very simple and streamlined for online use. The car was delivered early, was well secured and the both the driver and office staff I communicated with were polite and professional. I recommend RoadRunner.

We were very happy from start to finish with booking pickup of our truck and delivery of it to our daughter in Minnesota. We liked the friendliness of the driver Jim who kept us informed of where he was and also called our daughter to schedule a safe delivery. He did it in 3 days too from WA to MN. We were SO impressed and would highly recommend RoadRunner to anyone contemplating moving their vehicle across several states.

After several bad experiences previously with the middlemen (the brokers), I tried one of the earlier direct-to driver services and it didn't work out very well. So, I went again with a highly rated broker-- Road Runner -- and hoped for the best. I was very disappointed. The "agents" or "brokers" all source from the same network and add no value to the process. In the era of Uber and Lyft, we are all spoiled by good, direct to consumer service, and this industry needs the same thing.

I have a 1970 Chevy Impala classic car and built as a Lowrider. So I was very skeptical on hiring someone to deliver my car from Los Angeles to Sacramento an 6 hour plus drive. But RoadRunner delivered my vehicle promptly and safely. Awesome service all around. I highly recommend their service to anyone. And I will be using them again in the future. Excellent service and the Driver was very passionate about his job and making sure my car was delivered safely.

I had terrible experience with this company! They took my deposit and driver never call me back! They promised me pick up my car on time, but driver was calling me in 2 days and wanted pick up my car too late night! I disappointed! I don't recommend this company! For that money they charged me I was accepting quality service!

I contracted with RoadRunner to transport a car from California, San Francisco area to Long Island NY and paid an additional $400.00 for an enclosed carrier. The car was picked up by an open carrier, two days later than the original pickup date and delivered via an open car trailer! The delivering company assured me the car traveled across country in an enclosed trailer! The car was delivered, from New Jersey, by a smaller open vehicle because the local roads wouldn't accommodate an eighteen wheeler! In the past 6 yrs I have had two eighteen wheelers deliver two vehicles to this same address.

My experience with RoadRunner Auto Transport was just wonderful from beginning to end. Everyone was very helpful and reliable; from people at the phone to the drivers. My car was picked up on time and delivered before the delivery date. I was very surprised and pleased. I would absolutely recommend the company.

I had a project car transported from NC to MD, RoadRunner did a great job handling the logistics for me. Their service was reliable and fast. Whenever I had a question or concerns there was always somebody there to talk to and get it cleared up.

I would definitely recommend RoadRunner transport services. They were reasonably priced, timely at both the pickup site and at the delivery site and they were very professional/courteous. I thought shipping a vehicle would be much more difficult, but using RoadRunner Auto Transport made it a very easy process. My nephew was beyond thrilled to get his very first car!

This was waaay easier than I thought it would be. Met our driver around the corner from our old apartment in California; he was very efficient, competent & friendly. He said he'd meet us in Florida in a week, and he was right on schedule. We HIGHLY recommend RoadRunner Transport!

The driver arrived when he said he would and delivered the pickup truck on time and was very accommodating with delivery. He could not get his giant truck to the street for delivery. So he unloaded the pickup truck in a large parking lot and drove the pickup to the delivery address. Very helpful indeed. Plus the driver was a very nice guy.

Alex, the driver, called and scheduled pick up at our residence. He remained in contact during the transfer and delivered the car in Florida within one week. The entire process was well executed, professional, and very efficient. Shipped cars in the past, but this was the best experience by far.

Road Runner shipped my car, a new Toyota Corolla, from Florida to New York and their service was excellent: the car was picked up in Florida and delivered to my address in New York on the agreed dates and arrived in mint condition.

We needed two vans transported from MD to FL. RoadRunner Auto Transport had the best service at the best price. Their Customer Service was beyond compare. The vehicles were even delivered a day earlier than quoted. We will certainly use them again.

I think this is our 5th transport experience. This was the best of all of them. We've only had one problem out of the five times. Last spring when we were shipping our car from Florida back to Maple Grove, MN, it took approximately 7-10 beyond our "Ready Date" to get the car picked up. We needed to leave FL because of commitments in MN. We ended up having a neighbor handle the pick up. We paid him $50 for his inconvenience.

Submitted order online, had someone call me within 24 hours and vehicle picked up soon after within the window of time I was told. The price was very reasonable as well. Very please with my experience.

Transport from MI to CA - The transport went well. A little late on the pickup. The car showed up right on time and they communicated the process every step of the way. I would definitely use them again.

I had RoadRunner Transport deliver my Porsche Boxster from Atlanta Ga to Naples Fl recently. This was the 2nd time we used them. Both transports went smoothly, and in this particular instance I was pleased with the dispatcher's flexibility in pickup and delivery dates and times, and the frequency of communication from Moses, the driver. I also appreciated the care that Moses took loading and unloading the vehicle. Excellent experience overall.

I very enthusiastically recommend RoadRunner for shipping your valuable classic car. The ONLY way to go is "enclosed" for safety and peace of mind. They picked up on time as arranged, and went out of their way to deliver the car promptly at the final destination. Do not make the mistake of shopping only by price because RoadRunner Auto Transport has the expertise and care you want your vehicle to receive, and does so at a competitive price.

I was shooting in the dark regarding finding a trucking company to truck my Toyota back to Wisconsin for my son. They responded to my phone call and answered all my questions promptly by phone (a live person in this day and age!). It was so easy and convenient! The driver "Val" was amazing. He arrived on time, on the day, and at the location I chose. He was courteous and clean and answered any additional questions I had. It was that easy. Within 5 days my car arrived safe and clean from California to Wisconsin without any incidents which is what I expected a quality service like RoadRunner to be. I will never use another service except RoadRunner because they were professional, clean, honest and on time.

Roadrunner picked up our truck (Chevy 1500 Silverado) on time on and delivered it to us one day early. They were the easiest part of our move from the West Coast to the East Coast! We highly recommend them, we received great customer service and they kept us informed about the status of our truck throughout the entire process.

Roadrunner was professional and quoted a good price. Emailed a schedule that they keep too. The driver was courteous called when the Camaro arrived and told me to inspect the car before signing. I was also impressed that he apologized for the road dirt. I would recommend Roadrunner to anyone needing a professional and reliable carrier.

The transport was efficient and safe. The pickup and (same) delivery driver was pleasant, helpful and he knew his business. He completely cooperated with a mutual convenient pickup place in a nearby parking lot. The vehicle (BMW Z3) was delivered on time. Bravo. Well done!!

Very Good, I was late to get to the date of shipment, but it all came together using customer service. I called Friday for pick up Tuesday/Wednesday latest, they picked up (1973 GMC Sprint) Wednesday and delivered on Sunday at 3:00 PM, 2500 miles away. Yep, Kennesaw, GA to West Jordan, UT.

Although the original quote I was given didn't entice a shipper, RoadRunner quickly got a shipping company to get my car from Maryland to Texas in 2.5 Days. Extremely fast shipping with no issues or damage to the vehicle (BMW M3).

This company was a complete train wreck from start to finish. Inaccurate, misleading, partial information was followed by lies and the rudest customer service I have ever received. These people have wasted my time and money for 2 weeks. Still no car, no manager to speak to and I'm not allowed to have contact information for the carrier they assigned. I would highly recommend that nobody ever use this company unless you enjoy being abused and ripped off.

Roadrunner arranged the transport of my father's vehicle from New Jersey down to Florida. They were efficient, professional, and true to their word. The driver they chose emulated those same qualities. He was understanding of my father's needs, called ahead when he said he would, and delivered the vehicle right to his door. I would recommend this company and have already to anyone who has a need such as this.

The service was above and beyond my expectations. I received the vehicle 5 days earlier than expected. The truck driver was very nice, professional, and courteous. I will use this service again and also tell others about it.

After I contracted with another Transport Co more than thirty days ahead of projected shipment date they did not show as promised. So I called RoadRunner three days before my fly out date and they arranged to pick up the car and get it to my Florida destination within a week. I had regular communication with their dispatcher and it was a very good job done by them. I would use them again whenever needed!!

The young man transporting the car was very polite and informative. He was very reassuring about the safety of the car, its contents and the schedule. He was very professional yet friendly - perfect prospective "son-in-law" material (my highest compliment). Actually all contacts with the Company staff have been a pleasure and inspired confidence.

I used RoadRunner to transport a vehicle and they did a really good job. I placed an order with another company and after four days they still didn't have it set up so I cancelled and set it up with RoadRunner. They had it booked the same day and had the vehicle picked up the next day. The driver was great and the vehicle arrived without any issues. I would recommend RoadRunner as a broker. Do your research though before you choose who to use.

The pickup driver was extremely easy to deal with. We left our car in front of the apartment for the driver to get. Once he picked it up, he called us to let us know. The car was delivered as promised. Would highly recommend RoadRunner.

This was my second experience with RoadRunner. Our car arrived a day earlier than expected. We couldn’t be happier with the experience. Excellent price, excellent communication and excellent overall service.

The driver arrived right on time. Unfortunately, I was stuck in traffic. The driver was courteous and patient. Was very helpful and loaded the 32 on the transport. I passed him on the way to Vegas and the car was delivered the same day in perfect condition. I will recommend this company to my other antique auto friends.

Professional and excellent service. Booking handled promptly and well, responsive follow up to customer questions. Driver friendly, prompt and professional, picking up and delivering car within his time estimate of 30 hours, including delivery of other vehicles before ours, keeping customer well informed throughout the trip of 1,000 miles. Cost is the highest of 4 estimates but the value received well-worth it. One receives only that for which one pays.

Awesome service and great prices. RoadRunner was $300 cheaper than the closest competitors and included insurance, which other transport companies charge extra for. Pick up and delivery was on time and professional. The driver Alex even helped me set up the display on my new car. I will definitely use them again and would recommend RoadRunner to anyone who need a car transported.

I wish I would have read the reviews on this site before I booked with this company. As noted in other reviews, this company is the worst! After receiving several calls and emails to book the order (Jack **)... Once you book you will never hear from them except for an occasional email stating that you will receive your shipment that will never arrive on the date promised. If you call customer service, expect to be on hold from 10 - 15 minutes (or they may never pick up). Once you do reach someone... They will have absolutely no information regarding your delivery. Just excuses of how the drivers can't talk while they drive. Last time I checked... there is something called Bluetooth that allows for hands free calls while you are driving. They claim that they can't provide #s of the drivers because it is illegal. Last time I shipped with a different company... the driver called and texted me throughout the delivery process. Wish I went with the other company.

I should have known better being a highly experienced business person. I should have gone beyond the first page on the internet and dug deeper. I realized I was 'duped' early when no one answered the phone - except the order department.

2 cars and a motorcycle. They do the sale and they disappear. Call dispatch... they cannot execute or call you back. They were 3 days late picking up the motorcycle and who not know where it is or who has it. The cars were moved under a fraudulent bill of lading. The salesman Rob does not return calls. 5 messages. Useless! Simply put this business is JUNK.

This is one of a handful of times of when we decided to use Roadrunner on a shipment. We normally don't and now I have removed them from our vendor list and will never use them again. This shipment has been out 21 days and they could care less and frankly can’t even give me an answer. My customer just told me they are going to cancel the order and frankly I don't blame them because I can’t get them any answers. It’s bad for us because everything we make is custom. The horrible service is a very bad reflection on us. DON'T USE THESE GUYS UNLESS YOU ARE CRAZY AND LIKE BAD CUSTOMER SERVICE!!!

I scheduled a vehicle transportation over a month in advance and heard nothing for weeks. I called them about two weeks out and they said that they will contact a carrier a couple days in advance and this is normal. A week out I called again because I heard nothing and they claimed to be waiting on a carrier. Again the day before and even the day of I called and called and the same answer. I finally cancelled on the day it was to be shipped and hired a different company through uShip. Road Runner is 100% scam! Do not use this company at all! They will absolutely screw you over and your shipment will not happen.

If you are looking to ship a vehicle don't use RoadRunner Auto Transport! They give you quote, keep contacting you to ship with them. When you agree, after days of waiting for your vehicle to be picked up, they have every excuse why they can't.

If you want an auto transported do yourself a favor and don't use RoadRunner. They promise you 3-4 delivery from Florida to New York charge your card in full and then proceed to give you one excuse after another why your car hasn't even been picked up after 13 days. Their customer service is pathetic and their employees talk to you like you’re a nuisance for even questioning their incompetence. Sorry I used them and you will be too.

Do not hire these people. The entire shipping process has been a complete nightmare. The driver assigned to my order went missing for two days and then said he broke down but never contacted me to let me know so I waited all day at home and was only told this news after two days of calling and bugging "Gloria" to find out where my vehicle is. Then they extended the delivery date all the way until next Monday. I regret ever hiring this company. Not worth the money or hassle!

We hired this service to transport our car from Long Island to Florida in December 2016. Our driver "Bobby" initially seemed responsive and reliable with phone contacts - I guess in an attempt to secure the job. However, once arrangements were made he picked our car up three days later than he promised; what was supposed to be a two-three day shipment, turned into a total of six days. In addition, since we had the Verizon HUM device on the car, we could see that after he picked up the car, it was basically parked in NJ for those extra days. We were frustrated and disappointed, but rolled with it. The real problem was that the car had a Very Large dent in the roof upon delivery (delivery occurred many hours later than promised on the final day). Bobby claimed not to have any idea about how that happened.

On 2/22/17 I spoke with a RoadRunner rep who said I could make a no-obligation reservation or a future booking. As the move was a month out I went ahead and agreed. He took credit card info but assured me nothing would be charged to it. He said he'd send an email confirming our conversation with a service policy. It came within minutes. That same day someone called, asked if I'd gotten the email and wanted to know if I'd sign the service agreement, which I did.

I have used them twice before with no issues, so I contacted them to transport my 2014 Cadillac CTS-V from Minnesota to California. The car has a broken back windshield, I explained to them multiple of times the car has to be enclosed so no damages will occur during transport, it's December, so obviously there is snow, rain, and etc. 70k dollar car needed to be enclosed. I was quoted $1495 for enclosed and $945 for open, I sent a picture so there is no confusion ENCLOSED TRAILER. I get a no problem, pick up has to be picked up before 12/26/16 and delivery has to be here no later than 01/03/17. I was told no problem. First I get a email for $1595.00, I email back and said "you just said $1495.00." "Oh yeah because you are a good customer, manager approved $1495."

Roadrunner transport company should get an award for the below categories, if it exists: Scams, Liars, Looters, Unprofessionalism, Rudeness and Non-responsiveness. Scamming people when you are prospective customer. Customer service is very good at this stage. Once you book and pay the initial payment, customer service becomes worse. They will commit a home pick-up, however, they will have some cheaper transporter arranged for you who will call you 22-23 miles away from your home.

I have used this company to assume that they are the best in the Auto Transport but their Customer Care is very rude and very unprofessional. I have to move my car from Kansas City to the California. So I have chosen them because they have given me the assurance that the vehicle is going to be picked up on the same date and for that, I have paid 4-5 hundred dollars extra as compared to other competitors.

Made reservation weeks in advance. Should have done more research on company. It's a scam. They don't transport anything. They allegedly find a carrier to transport your car. I should have dealt with THE company who actually does the transporting. Communication does not exist and forget about any semblance of customer service. They are nasty and THEY DO NOT CARE. I must have contacted them 10 times to get information about the pick-up that never happened which totally screwed-up my itinerary. PLEASE PLEASE PLEASE get a recommendation from a friend, business associate, car repair business, car dealership... Just ask someone! I should have!!

On Aug 24th scheduled to have my car picked up by RoadRunner Auto Transport from my home on Brooklyn NY shipping it to San Diego California. I was told 10 days max from the pick up date and was giving a drop off date of Sept 6. Between initial scheduling and vehicle pick up customer service was awesome, great, 5 stars. There seems to be a communication gap between RR and CFR. THE PROMISED 24 HRS TRACKING IS GARBAGE. CUSTOMER SERVICE IS GARBAGE X2. I spoke to a woman there that was trying her best to not have to transfer me to the manager, arguing with me about why they didn't call me to tell me my delivery was delayed, and how they do business with CFR.

I paid on July 7 and was promised no later than the 11. It is now July 22 and I have got 12 excuses including the driver was sick and today's "we lost your shipment"!!! This is astoundingly horrible and no compensation.

Prior to booking my shipment, this company called me everyday to convince me of why they are the best. I booked this shipment contingent upon my car being picked up by the end of the week. They told me my car will be picked up in at most 48 hours because they already have a truck ready. When the week ended, I called them several times but they never picked up. I sent multiple emails until someone later called and said my car will be picked up by the end of the day.

2 mopeds shipped from California to Mississippi set in CA for a week then passed off to another company once it got to MS where they documented where one of my mopeds had no sign saying do not stack. One of my mopeds had clearly had something stacked on it as there was a big hole in the plastic wrapping. Inside my windshield was bent, my left mirror was broken off and my trunk was scratched. We believe that our second moped was set on top of the other as it had oil in the carburetor. We believe that with the time it took the coyote caught the roadrunner and damage shows the fight was a long one.

Would recommend to stay away from this company. They delayed shipping of my vehicle twice (from broker to dispatcher) and I ended up paying extra for a rental car. There is something broken in the system that allows things to get lost in communication. Just go with an auction site that has multiple companies bidding for your shipment. I should have paid attention to the reviews beforehand instead of paying more for this broker and ending up with more expenses than expected.

I was a first time user with this company. I was sending a new car from NY to CA. This company is awesome and pick up was very easy. They said car would arrive on a certain date. The day the driver called and said he would be arriving was 5 days earlier than what was expected. It was such a wonderful surprise.

We called this company a month ago to transport the car from Pittsburgh to CA on June 29, 2016. We kept calling every week to get a time of pickup as we are staying in hotel for one day. We called on June 29th and they kept telling us that they are unable to reach the driver and he should call 3 hours before he comes for pickup. We waited until 9PM until they close and no driver showed up or given us a definite time for pickup the next day. We stayed in the hotel another night hoping they will pick up today. We called them and spoke to their staff and they told us "the driver is not showing up" and that they cannot get hold of him... DO NOT USE THIS COMPANY AT ALL. They are the worst I ever dealt with.

I was supposed to get my car transported from Denver to Missouri on 26th March 2016. RoadRunner took the booking (Ref # **) and charged me an advance of $200. I was told that car would take around 4-5 days to reach Missouri but on the day my car was to be loaded, I was told by the driver that he will deliver the car next morning. Since my flight to Missouri was supposed to land in the evening next day, I asked my friends to receive the car. He noticed some scratches in the rear bumper and below the front door which he showed to the driver but driver kept repeating that car was dirty, hence he could not see the scratches and made my friend sign the bill of lading.

I used this Company to ship my car during a move for the military. My car was received by a friend as I had not gotten to my new station yet. It was completely covered in oil. The driver told him to sign for the car and take the issue up with RoadRunner. When I sent them the documentation and pictures they said because I signed for the car they would not reimburse for the damages. I did not sign for it and I followed the directions laid out by the driver they hired and told them to reconsider and they ignored me. It cost me 118 Dollars to have the car cleaned. The oil was everywhere. It had dripped under my bonnet and completely covered the car and wheels. I think this is atrocious customer service and I implore you to use another company. They will not take care of you if an issue arises.

My car arrived to SoCal without a problem. However, upon shipping my car back to NJ, there were a couple of very expensive items stolen from my car... i.e: designer sunglasses. Also, I paid an additional fee to have my car on the top of the trailer. My car was not on the top of the trailer upon delivery. There were many, many, scratches to my car being that it was on the lower part of the trailer. In addition, the driver of the trailer claimed "it's too dark and your street has too many low laying trees. Can you please come get your car two towns away?? I'm afraid I won't be able to avoid hitting those branches on your street." WOW!!!

This company is the worst company I have ever dealt with. I hire them to take my car from Tampa, Fl to North Georgia. I tell them it has to be Wednesday or sooner but can't be after Wednesday. Sales guy says "Not a big deal. We got it." Their office calls me on Tuesday and leaves a message confirming pick up before 5 pm Wednesday and sends a email to back it up. Wednesday comes and the driver calls me at 10 am saying she can't do it and complaining about the car not running and how she doesn't have a winch. Not really my problem since the paperwork says not running. I call them back to complain and they keep saying their contract says anytime after Wed. Bull. I have VM and email saying Wednesday and even the sales guy's email and they hang up. I call back to tell them their drive cancel because the driver doesn't want to pick up the car. It too much work because it's not running.

The car was transported promptly and timely but the personal items in the trunk were rifled through and stolen. Birthday presents for my daughter were in the trunk. Dishes, silverware and other personal items in bins in the trunk were stolen. Her grandmother had died in September leaving her china, silver and other items and these items were stolen out of the trunk while in transport from the West Coast to the East Coast.

Use anybody else but these thieves. They will "misplace" your products and then after months of stalling pay you a fraction of the value. It's a nice deal for RR. Have the drivers steal what they want, and when the report is made only pay back a fraction of the value. These guys make the mob look like saints.

DO NOT USE THIS COMPANY. This TERRIBLE company told me that my car would be delivered before Christmas. It is now three days after Christmas and still no car. They can't even tell me when it will be delivered. I am getting the total runaround with their "customer service". That is in quotes because there is zero service taking place. Every person I have spoken to has been rude and unhelpful. Total lack of communication. I am on hold going on 20 minutes as I type this. They are "trying" to locate my car. Very unprofessional company. I will be contacting BBB of my experience.

I was quoted a price for car transport from Ohio to Florida on an open carrier for $742 and a day later a $25 discount to $717 with pickup from 11/17 soon after. In fact they noted that "We can get you reserved for pickup typically within 72 hours." I sent all the info requested and got a response by email at 11:21 this AM that it was being processed. Then I get a phone call at 1:30 PM that to get a carrier would cost $100 or more now with little time to make other arrangements. I was also told that the caller was with the appointments board and all carriers would be the same. Is this normal that any quote re. car transport cost means nothing? Is RoadRunner representative of the industry? Is this a form of "bait and switch"? Certainly other possible customers should BEWARE of dealing with RoadRunner Transport.

Shipped a crate of steel and a pallet of drill bits and cutting wheels from Cincinnati to Houston last November 2014. The crate made it, and the pallet was stolen. It took a YEAR for them to get serious and pay up, after I had them suspended from UShip.com. This claim was for over $8000 for the value of the merchandise, I was on it like a pit bull for the full 12 months. They rolled out the arsenal of stops, ignore, fax for info, demand more info, dispute weight, dispute value, DISPUTE THAT IS WAS DELIVERED!

Just terrible. When I was sold on their services (Sept 21st) over several competing companies, I did so because I was promised 14 days door-to-door service. Even their website declares 16-17 days to go beyond my location. In reality, it wasn't even put onto the carrier truck until the 19th day after I delivered the vehicle to begin its journey on the 23rd of Sept. Finally, on day 25 and counting, I've been contacted by the driver and told "maybe" late Wednesday (2 more days) which will be 4 weeks later after being promised 2 weeks delivery.

They damaged my Range Rover. Steering wheel total effed up and now trying to avoid paying for the repair. They subcontract it out to guys in Brooklyn who have no clue how to handle a high end car yet they charge high end prices. Lied about subcontracting it out to Plycon. Lied about servicing my claim. Sent some broken down rusted out poor excuse for a trailer to pick up car. Do not trust your high end car or any car for that matter to these ripoffs. Guy who picked it up could barely fit into the trailer and car door. Left oil and dirty marks all over driver's side. Lied about delivery. Lied about pricing. Charged extra to process credit card. Made demands to pay in cash to avoid tax. Shame on this company. No service, no quality, nothing, just avoid. USE PLYCON. We ship about 70 cars a month, I wouldn't even ship a bicycle with these people.

I booked RoadRunner to move a car. The pick up date was missed and RoadRunner never gave me an accurate answer as to why. Each time I called, I was given different information. When the driver missed his contracted pick up date, I was told the driver would be there the next day. I heard nothing from the driver or RoadRunner. The driver finally called two days later to tell me he would pick up on day 4. He told me conflicting information. I don't want to use the word lied but unfortunately it is the correct word. I was lied to by RoadRunner and lied to by the driver. He never came and on day 4 of waiting, I cancelled my pick up. Please do not call RoadRunner. You will be sorry!

I contracted with RoadRunner Auto Transport to pick up a TBIRD in Pinellas Park Florida and deliver to Wisconsin. The RoadRunner driver never showed up and the dispatchers (4 of them) never called me back or contacted the mystery driver. Their business practices are HIGHLY suspect. I would NEVER recommend RoadRunner Auto Transport.

The folks quoted me an amount of 169.00 for deposit then swiped my card for 285.00 without my permission. I have no idea what the deposit is for - definitely not for the customers security. The server refused to drop the vehicle off in my area. He wanted me to drive An hour away. Then when I told him I couldn't, he threatens to take my car and not return for another five days. When I called RoadRunner they said that the issue was between me and the driver. Finally I convinced them that the reason I paid the deposit its for my security. They finally got on the phone and convinced him to drive in my area. Once he got here, he could just leave thing alone. He also added that I took him out out his way. Pic yeah - I paid an total of 1098.00... Never again!

I shipped my car from MA to FL the first week of 2015 and had the worst experience I've ever had in dealing with any company of any kind. I could list a bunch of issues but I don't have to since they all have been listed many times by many other reviewers. Simply go to their posting for specifics.

RoadRunner was the third party with this shipment, actual hauler was Marvin's Transport LLC. The front end of my 2012 Dodge Charger was completely cracked and ripped from the front of the car, bolts and all. Components behind the grill and underneath the car were extensively damaged by whatever occurred. Marvin's Transport so badly damaged it that he used 4 bungee cords to put everything back together. When the body shop took the bungee cords off, the front of the car just fell apart. However, Marvin claims that he has no idea what happened to the vehicle only that he noticed that the bumper fell off. The bumper is the entire front end by the way... top to bottom, it's one entire piece on a Dodge Charger and the entire front end was cracked in half! When he dropped off the vehicle he stated that he would pay for the damages and signed off that he damaged the entire front end.

I was PROMISED...REPEATEDLY by Frank/Franco at ext ** that my vehicle would be picked up of the dates I requested...I also REPEATEDLY told him if he couldn't guarantee those dates...I couldn't use them as I had a logistical nightmare trying to fit all the pieces of the puzzle together...He told ABSOLUTELY NO PROBLEM!! My vehicle was to be picked either of Saturday or Sunday...I called Monday morning after no one called me (as they did not answer due to the weekend)...They hadn't even assigned a driver or company to my knowledge.... Very dishonest Company...Do NOT use.

BEWARE BEWARE BEWARE!!!!!!! Roadrunner is the worst, most unprofessional company I have ever encountered. The owner Ryan is nothing but a shyster, and I will scream this from every mountaintop I can find. In July 2004 I researched them right here and hired them to move my Infiniti QX4 from Chicago to Los Angeles. We said delivery could be no sooner than July 7, as this was the date we were arriving in LA. I received a call from the driver July 5 saying that he would be at my place in an hour with my car. I said "That's great, but I wanted delivery on the 7th; I'm not in LA yet," and he got angry and mouthy, and said that I was "screwing up his driving route." Then he told me that if I wasn't there to accept delivery he would leave the car at an impound lot nearby and I could pay to pick it up later. When I said this was unacceptable he went off on another tear about my "complaints." Eventually he said he'd "Do me a favor" and re-route his driving to deliver it July 7.