RoadRunner Auto Transport Reviews

Everything was fine except they didn’t pick the car up on the day designated. They picked it up the next day. Other than that, everything went well. The driver was courteous and my grandson picked it up in California and he said they worked with him because he is in the Marines and he can’t just leave the base at the drop of a hat. Thank you.

Had a great experience with Roadrunner, from initial contact, to scheduling, to the driver pickup, and then delivery across the country. I would definitely recommend Roadrunner to anyone needing a transport!

Horrible customer service, they wouldn't answer my emails after I had the car booked to be picked up. Then it took 1.5 hours for them to answer the phone and the rep was nasty, stating he didn't know when it would get delivered, as he can't control if there is a natural disaster. He was a complete jerk. DO NOT RECOMMEND THIS COMPANY AT ALL!!!!

They provided the dates for pick up and missed both dates. They said it would be expedited. All I received was it is waiting to be dispatched. I have medicine in my car that is needed and no urgency, alternative recommendations for delivery was offered. The call center puts you on long hold times (13 min plus) then will tell you to leave a message and no one calls back. I was asked to be transferred to a manager and left two messages with no call back. For a service business this was the worst experience I've ever had when it was urgent that the dates they gave where upheld. It appeared they are a large broker who does not control much of what is happening and the driver selection is who they get off the network when the next independent driver is free. Terrible service when all I wanted was to get my car shipped and received on a timely basis and was happy to pay for it.

Updated on 01/10/2020: This has been a long, drawn out process all due to the way Roadrunner operates. First of all the pickup and delivery dates agreed upon when I paid my money went out the window and my car was FINALLY picked up 4 days later. I haven’t heard from one single person from this company regarding information and/or just a simple courtesy call. I appreciate the fact that my car made it from Point A to B, but this isn’t a company I will ever recommend to anyone. No one responds to emails and or “support requests”. I would at least like half my money back!

Waited 12 hours yesterday for car delivery to LA from East Coast picked up 9 days ago, not a single word from company zero followup. Been trying to contact my sales person Nick ** and not a peep from him. Please save yourself the trouble and avoid this company at all cost! They are expensive to boot.

Had an excellent experience with Road Runner in transporting our car from Connecticut to California. Staff was very professional, responsive, and courteous. Pickup was on time and delivery was earlier than expected. No complaints whatsoever. Will definitely book again with Road Runner in the future.

I just about drove these folks crazy with inquiries about where the trucker was and when he would pick up my vehicle, but as it turned out, I had nothing to worry about and my truck was picked up with considerable expedience and delivered in perfect condition... on time. Thanks!

Overall great experience with car pickup and drop off. Worth it's value and would use the company again. The reason why they are receiving 4 stars and not 5 is because of confusing confirmations coming from customer service. I get that these things aren't definite and it is based on driver and space availability; the issue for me surrounds the conflicting confirmation from multiple people. I was given 3 different pickup dates and times and kept having to reschedule work to meet the driver. I'd say clean this up if possible.

Entire process was very easy from start to finish. Met driver and transport vehicle at local parking lot, driver inspected truck, loaded up and hit the road. Truck arrived in Minnesota on time and in good shape.

I had a great experience with my transportation. I had so many problems with another car transportation company before switching to this company. Thank you for great customer service and a special thank you to the truck drivers.

Our 2009 Nissan Altima arrived at our home from Shawnee, Kansas City, KS on the day specified, this despite terrible weather during the trip. The convenience and professional care is exactly what we wanted. Thank you for having attentive and detail oriented staff and drivers. We will recommend RoadRunner Auto Transport to our friends and family and will use RoadRunner again when the need arises.

Arrived on time and safely loaded my vehicle. Delivered it quickly to my desired location with no damage. I would use RoadRunner Auto Transport again to move my vehicle and highly recommend them to friends if they need to transport a vehicle.

Great communication with company and the driver. Driver was running late to pick up my car so told me to lock it up and hide the keys and let him know where the keys was hidden. His car trailer couldn’t make it down our street so he unloaded the car and drove it down to my house. Thank you very much.

I made a booking on the 18th for $645 to transport my vehicle. I was assured by Collin they would be able to find a carrier by the 23rd because they didn't work weekends, despite my booking confirmation for the 21st. I stayed home all day waiting on the 21st and no carrier contacted me nor arrived to take the vehicle. I was later contacted by Jason who attempted to extort me to a new price point of $921 to pick it up on the 26th. I was contacted AGAIN on the 26th by Jason who tried again to charge me $921. I have multiple texts and emails that verify my booking dates and price. These business practices are a text book example of BAIT and SWITCH. This amounts to consumer extortion and I want to warn everyone who is considering this company.

I was very happy with Road Runner transport. I was going to ship 1 year ago, but I was uncomfortable with the companies I spoke with. Recently my son in Joplin, Missouri needed our car. I started looking again, and came across the same mistrust for the companies I spoke with. Then I read a very recent review on Google about how happy someone was with this company. I called them and was very happy with how professional they were, how their price did not change as we spoke and planned the transport. The driver that picked my car up in California was very nice, professional and courteous. The transport was supposed to take five days. My son had our car in 3. He was happy I was happy. They charged my credit cards so there was no hassle with cash or certified checks. I highly recommend them.

Your guy picked up a truck in Jackson Lake Texas and brought it to me in Chapman Nebraska. I was pleased with your communication of your company and the drivers communication to me. It was delivered in a timely manner and I am well pleased. Thanks for your service. Jerrold

Driver met me where and when he said he would and delivered the vehicle when he said he would. He was also flexible with respect to where the vehicle was delivered and who picked it up (as I was traveling and had to have a colleague do so for me at a slightly different location).

Worst Processes/Poor Customer Service. I had a delivery date. I waited all day, they did not show up. I called and they told me they "LOST" the product. I asked why did you not call me, they said that person was on vacation today. Really!

I had a very good experience with RoadRunner who assisting me with transporting a 2016 Volkswagen to Las Vegas. The vehicle was picked up and delivered the SAME DAY! The driver contacted me prior so I knew when he was coming to the dealership and the customer was thrilled to receive the vehicle the same day. Price was very reasonable and the driver was friendly and easy to deal with--we received the Bill of Lading in a timely manner too.

My vehicle was involved in an accident over 300 miles from my home with the other driver being at fault. State Farm Insurance refused to haul my vehicle to a repair shop both convenient and known to me; therefore, Road Runner was agreeable to transport my vehicle in an enclosed trailer to a repair shop close to my home. The driver also had to front the cash impound fees because State Farm Insurance also refused to pay those since we were not using their towing company. I would not recommend State Farm Insurance to anyone looking for a credible insurance company.

We have been waiting 2 days for our car to be picked up. I have to call constantly to get an update. Currently, the transport truck is stuck on the side of a road somewhere. (End of day 2). I only know this because I keep calling for an update. I was just informed that some "guy" showed up and drove our car to the broken down truck. This seems to be a very sketchy company. They charge the highest rates, and have substandard service. At this time I have no idea if my car is going to make it to Florida.

I called on Friday morning to schedule a pickup in Fountain Valley, Ca. The drivers arrived that afternoon, delivered the car the next day in Casa Grande, AZ (day early). Nick the salesperson and both drivers were awesome. Thank You Guys.

Absolutely horrible experience! The driver did not call prior to pick, just arrived at the house and called from out front. The day before the delivery the driver hit an overhead gate destroying the roof of my car but never notified me or Road Runner of the accident. Upon arrival at the destination there was no 2-3 hour call, the driver attempted to drop and run but my son caught him. He then tried to alter the pickup and delivery inspection report to indicate the damage was there at time of pickup, again my son caught him doing this. The driver then took off leaving no insurance information, paperwork, BOL or delivery receipt and gave us a disconnected phone number for his company.

Everyone helped me! I had no idea what to do, and everyone involved was so kind and patient with me, and walked me through it, kindly, from beginning to delivery! Thank you all so much! Sincerely, Pat. :)

AS I write this my car is five days overdue. We send back our cars constantly and randomly use different services. We have never had a single issue with other carriers. Decided to try Road Runner and now we can't seem to get our car. On top of having a careless and irresponsible driver, who keeps promising drop off times but then doesn't show. The customer service has been horrendous. For three going on four days, we have received almost no call backs until I threatened to call the police.

I was very pleased with the driver "George" as he showed genuine concern for the well being of my car. Also, his equipment was very impressive and appeared well maintained. I would recommend Roadrunner and use them again in the future. I also had a good experience with my salesperson, Sean.

The couple that came to get my car were great. They were very helpful and respectful. They treated my three cars with care. Got the job done with no issues. Communication was great. Knew were they were and when they would arrive. Great experience. Would recommend this couple team to anyone.

1972 Chevy C20 Pickup. The customer service was exceptional! I would definitely recommend RoadRunner to anyone looking to ship a vehicle. My truck was picked up in a timely manner and delivered within 24hrs from East Texas to Las Vegas.

Thanks for the great service in transporting our company van to our new location in Pennsylvania. It arrived just when you said it would and the driver kept me in the loop on the progress across the country. It arrived in great shape, just when they said it would.

I would just like to compliment Brandon on the outstanding job he did in transporting my car. We reviewed the entire car and documented any nicks or scratches that were existing. He knew to raise the front of the trailer so the low front end of my car did not incur any damage. A job well done.

They ghost you after collecting deposit. I've emailed and called 5 times with no response via text or email. Was referred by Mayflower, Allied/United, and multiple others. So much for referrals. Buyer Beware! Ghost with poor customer service!!!

I had the pleasure of having Serge ** transpiring two of my vehicles from south Florida to Las Vegas Nevada and he is a true professional, answered all my questions and concerns, trustworthy and honest. My wife accepted the vehicles in Las Vegas and said they were in great condition without issue. I would recommend RoadRunner Auto Transport to anyone who wants their vehicles shipped from Bentley to VW. Thank you.

All of the staff whom we encountered at Road Runner were helpful, patient with all of my questions, and responsive. I felt comfortable with the entire process and all logistics. The actual driver was helpful, thorough with the check in and delivery details, and ahead of schedule.

Car was delivered undamaged and promptly. Driver communication of pick up location and time was great, likewise with drop off. Also, my point of contact Sean, I believe his name was, was outstanding and helpful.

I don’t even know how they brought my car so quickly. A drive that took me two days and they brought my car overnight. Their estimated time frame was a conservative 2-3 days but they delivered next day service and I was thoroughly impressed. Furthermore their driver kept in contact with me throughout and was courteous and personable. I will definitely use Roadrunner to transport my car again in the future.

Nice job! Direct calls were responded to quickly. Pickup transporter very friendly. Called for an update while in transit and response very quick. One day later than stated, but not a issue. Life happens.

After the transfer case went out of my truck while on the turnpike in Oklahoma, my wife and I were stuck trying to figure out how to get our truck back to Missouri once we had been towed into Tulsa. My wife is who searched for a way to transport our vehicle and found RoadRunner Auto Transport. We set up the pickup and delivery dates, paid in advance and prayed there wouldn't be any problems. Minor hiccup with an unexpected snowstorm for the driver to get our vehicle but that was beyond his control. He picked up and delivered our vehicle as arranged with me. I couldn't be happier with the service, just wish it wasn't needed. I will be referring RoadRunner Auto Transport to anyone in need of their services in the future.

Roadrunner Auto shipping is a horrible company with piss poor customer service, with Karla being the exception. They will treat you great up until you book a shipment and then you are Crap. Sean is one of the worst and never returns your call once booked and doesn’t give a crap about your shipment. Their drivers are even worse. They don’t speak English, have blocked cellphones and are never on time. It’s been 7 days past my expected delivery date and I’ve had to report the vehicle as stolen. Save yourself a lot of heartache and money, ship with anyone else.

GO WITH SOMEONE ELSE! ZERO STARS FOR THIS COMPANY. If you are purchasing a vehicle from a dealership, go with the transport company that a dealership uses even if it cost you extra. Horrible customer service. I received plenty of insults from a RoadRunner Auto Transport broker because I cancelled my delivery. I had to hang up on him and write this review. This is such a sleazy business that spending a little extra will give you the peace of mind that your vehicle will actually get delivered in one piece. There is plenty of missing information on their website including a cancellation fee. They will NOT give you a time estimate for delivery since they are all brokers and will contract out to whomever has space available in a truck. I decided to cancel my booking because the amount of time it would have taken to get my vehicle shipped from the mid-west would have taken well over two weeks.

The driver was super nice. I live in a difficult neighborhood for delivery and he got it to my door. He called in advance, set up the time, and dropped off when agreed. East to West coast took LESS than 6 days.

Unlike all of the negative reviews that I have seen posted, I had a very positive experience with American Car Carrier LLC. I had my son's 2013 VW Eos shipped from Alabama to California, about a 1900 mile shipment. I made the shipping arrangements with RoadRunner Transport and they contracted ACC. The driver, Wayne, called on Monday several hours before arrival for pickup and let me know exactly when he would arrive, and he did right on time. Delivery was to be on or before Saturday and he said could be there late Thursday or early Friday. Car delivered Thursday around noon.

You found me a driver on one day's notice, after another broker failed to honor its contract. The driver, Yuri, was great, working with my employee to arrange convenient pick-up. He delivered the car to me 3 days later, precisely when it was desired and in a very convenient location.

The worst company I have ever dealt with. I placed on order and they confirmed a driver that was supposed to pick up my car on 10/23. The driver called and said they would be by the 24th in the afternoon. When they didn't show up I called the driver and they said they would be by between 11:00PM and midnight. I waited up and they never showed. I called the driver and he said he was 30 minutes out. The driver then called back and said the check engine came on and they won't be able to pick up the car. I tried calling the company and never was able to get through after several times, like 15. I called their reservations line and got put back in the loop and no one picked up. That was after emailing the sales guy 5 times.

I have have not shipped with Road Runner before but I will be in the future. The truck was in great shape and was 2 days early arriving. Driver was good on communicating and arrived within 10 minutes of the time he had setup our meeting. It's a stressful thing when you buy something from pictures 2000 miles away, for a ton of money, and then worry about it getting there. Road Runner makes the transport link easy, and from now on thats one thing I will not have to worry about. Wasn't the cheapest price but it was the best price in the end! Thanks For A Job Well Done!

Our delivery was not an easy one. 1972 VW bus that was sitting for almost 20 years. Our delivery person (name escapes me) spent 3 hours getting it on the bed and another 1.5 getting it off, in a nor’easter and where we had a power failure. If you have any award programs for your drivers he definitely deserves one. Price was fair, overall responses and communication excellent. Really positive experience. Thank you.

My truck made it safe and sound no damages. However it was 500$ more than I was expecting and there was a lack of communication between the office and the drivers. If you were to use this service which I do recommend ask for the carrier's number for any and all updates about your vehicle’s movement.

Outstanding customer service through the entire process. The driver provided updates on the location of the vehicle during transport and he made us feel comfortable that our vehicle was going to get to the destination on time. It actually came early and in the same condition as when they picked it up. Double thumbs up!

RoadRunner was highly professional and expedient in moving my property across country. The Operations Staff handled all my concerns and questions immediately and my Carrier Driver was friendly and alleviated my concerns on the spot. I found RoadRunners whole operation to be First Rate.

First of all I would like to appreciate the person picked my vehicle who worked professionally and transit my vehicle without damage. The whole system worked very well starting from providing quote/follow up/transparency and tracking vehicle and partial payment flexibility. All bundle professional service with Road Runner's team. I definitely suggest Road Runner vehicle transit for friends and family movements.

Before I tell you my experience, I find it very suspicious their Yelp page have 350 reviews averaging 1.5 stars while Google reviews has 433 reviews with a 4.6 star average. That alone would tell me to go elsewhere. I've attached pics. I paid top dollar to have my out-of-state car to be delivered. It was a day late (no biggie), but they made me​ drive 40 minutes away to pick it up.

I am pleased with the service from RoadRunner Auto Transport. They were very responsive to getting my restored car transferred. They were clear about the details of shipping the car, kept me informed about progress in scheduling, and were quite flexible in meeting my availability. Once the trucking company was assigned, the actual transfer was smooth and efficiently completed. TJ from TJ’s Auto Transport was very professional, knowledgeable, efficient and friendly. He was quite helpful during the process of transfer and in getting the car running at the delivery site. I would definitely use RoadRunner and TJ’s Auto Transport again.

After having used other auto carriers and having a terrible experience, we were pleased with our service with your company. The sales associate was very knowledgeable and the driver went above and beyond. He kept us in constant communication throughout the entire process and the car was picked up and delivered as promised and at the same price - which is never the case. Thanks.

I have 2 words for any potential customers. STAY AWAY. They are liars as well as holding you hostage up to the last minute. The crux of the whole matter is they gave me a price when I booked. When they notified me 3 days before they were to load, they all of a sudden tell me that the cost would be $180 more and any hauler that would load me, it would cost me at least that much. No need to elaborate anymore. Unfortunately, the majority of the hauling business is done by brokers. They all sweet talk to you at the outset and then lie to you at the most important times, just a few days before they are to pick you up. The BEST advice is try to find a private hauler, one who owns his own truck or trucks. They have a reputation to uphold and rely on referrals.

Great service of my car from FL to CA. I appreciated the calls and professionalism. My car arrived right on time. I wish there were a few less bugs that hit my car driving over on the top of the truck as it took a serious detailing to get it clean. But, maybe prior understanding if my car could have a covered option in the future to avoid this would be great. Otherwise, very happy.

Roadrunner was great, we should have called them first. We were given a quote, which was very reasonable, and paid nothing more. Eric was awesome with communication, and AVC Transportation was spot on. Thank you for getting us a carrier that got our vehicle to its destination in the time frame they said they would. Roadrunner will definitely be our only call next time.

We had excellent service that accommodated our needs and time frame. The car was picked up at the time requested. The driver was careful to inspect the vehicle and place it in the carrier. It made it to our home and the driver did a nice job of unloading the car and turning it over to us. I would not hesitate to use Road Runner Transport again. Price was reasonable and service was great.

Thank you for an overall excellent experience. This was my first time sending a vehicle and I had heard horrible reviews on other sites. I was very impressed with the efficiency in which you were able to meet my needs.

Relocation of Toyota 4Runner. I was very pleased with the process for arranging and completing the relocation of my vehicle. I have never needed to do this before and was nervous about choosing a company. The customer service people for making the reservation, checking in prior to pick-up, the transport driver were all professional and kept me informed all along the way. Everyone was great and vehicle was picked up and arrived as promised. Great experience for a nerve wracking undertaking.

I had recently shipped an SUV using their service from CA to FL. I had booked the shipping a few weeks ahead of labor day and was assured that the SUV would be picked up around labor day. While I was waiting in CA for the car to be shipped, I was told that the only way they could guarantee the dates were if I paid an additional fee, that I had no choice but to agree to, as I was leaving for FL in a few days. They did stick to their schedule but when the car was delivered, I had a big crack in the front windshield. I did also buy additional insurance through them, but after jumping through hoops the last few weeks and completing their paperwork, I am still waiting my check. I was told that the check would be mailed within two days of completing my general release form, but now almost three weeks later, no emails or phone calls are being returned.

Overall services are good, major issue was when you you increased the fee from 895$ to 1095$ the day of transport where I had no choice but to agree. I made my reservation few weeks in advance and I thought I am all set, but right before transport price went up 200$. That was very disappointing.

We had an accident while on a trip where repairs had to be done at the accident location. The vehicle was transported about 1,500 to get back to us. No issues with the transport but the time for pick up delivery kept changing. It all worked out in the end. It was more expensive than other carriers but I didn’t want to use a company that had bad reviews.

Car arrived in perfect shape and ahead of schedule. I was notified ahead with flexibility of delivery time. Driver was most courteous and helpful. Great service. Felt a little pressed to take on unnecessary additional insurance. Overall a very recommended transport company.

I used RoadRunner to ship my car from Philadelphia, PA to my new home in Seattle, WA. The pick-up process was smooth and easy; I appreciated that the driver called me hours beforehand to inform me of the approximate pick-up time. My vehicle's delivery was equally streamlined, as it arrived early to the most convenient location for my cousin, who I designated as the individual to retrieve my car in Seattle. Thank you, RoadRunner!

Road Runner is fantastic! Drivers were clean cut and professional in appearance on pick up and delivery of my vehicle. I was contacted upon booking transport. Drivers called the day before pick up and delivery. As well as approximately an hour before to ensure I would be available. Road Runner gave me the lowest quote of several companies and best they stuck to it! I would whole-heartedly recommend this company to anyone!

Road Runner Auto Transport shipped my car from the east coast to the west coast in under a week! They were extremely professional, checked in to provide updates as well as follow up after the trip was completed. If I could give more than 5 starts I would - will definitely use them again for any car shipping needs!

My car was transported from Maryland to Oklahoma. I was initially told it could take a week but my car arrived in a little over 48 hours. I appreciated the express service. I will be recommending this company to friends in the future.

I can’t give 5 stars because our car was delivered over a week later than our original drop off date. Luckily we had a relative who was able to hold our car till the truck could pick it up. My husband and I had to take the auto train with our other 2 cars on a certain date so we could not stay in town.

We needed a car delivered from Florida to Texas with only a couple of days notice. I contacted Roadrunner and wow! They found a shipper within 24 hours. Shippers were great and bent over backwards to accommodate our schedule. 5 stars!

My experience was flawless from the beginning to end. Customer service staff answered all of my questions and put me at ease. Checking my car in and leaving it in the hands of the shipper was easier than I imagined. After all my auto is my total connection to everything. My car arrived in Jacksonville faster than a rocket, and although it had road dirt, it was in great shape. Thank you from the bottom of my heart for taking such good care of my car and doing exactly what you claimed you would do for me.

The transport truck took forever to let us know what day they will come to get the car. We were told one day and then the guy said he couldn't come until the next day. However, car arrived in good condition and only took a couple of days. Need to work on communication.

Car was transported in a timely manner. I think it is so important for the car to be delivered close to date it was scheduled and RoadRunner did just that! Good communication. The driver worked with me on delivery location. Will use this service in the future.

When I got to the point of actually booking and paying for the transport, the price went up over a hundred dollars over what I was originally quoted. This was blamed on having to go over a bridge. So, you have some basic bait and switch going on there. The day after my car was picked up (by the way, the car was picked up a day earlier and than it was scheduled which led to some scrambling on my end), someone from Road Runner calls me up and sort of tries to pressure me into buying some sort of extended protection.

My car was picked up on the day I wanted and on time. The driver of the carrier was polite and answered all my questions. The driver called me to let me know he was in town and what time to expect him. The car was delivered a day early in perfect condition. I would recommend your company to anyone who asked about your services.

Truck Transport Went Very Well. The whole process from scheduling the transport to the pick up to the delivery went very well. The staff at Roadrunner were very helpful in making sure I understood the process and making in making sure the delivery schedule was what I wanted. The delivery person handled everything in a professional manner. I would definitely use Roadrunner again.

Overall, this was an extremely frustrating experience and I would never recommend RoadRunner to anyone, not even an enemy. It was nearly impossible to get a rep on the phone when I would call with questions, mostly calling with concern that a driver still had not been assigned to my order and the shipping date was quickly approaching. I placed the order over a month in advance and my car was still picked up 3 days late. The website underestimated my quote when I booked the trip so it wound up being an additional $300 and I wasn’t informed of this until the day before my car was getting picked up (late).

I had a wonderful experience with Roadrunner.. I found them via a simple Google Search. I read their ratings, did my homework and I was impressed with Sean my adviser on how to get my two cars from Chicago to AZ. They gave me a good price and the roadmap from pickup to delivery went very smooth. I would recommend them highly.

Our Honda Civic was picked up from VA on Tuesday and arrived in UT on Friday - a day ahead of schedule. Very satisfied with VA pickup driver courtesy and professionalism. Daughter in UT commented on how nice the delivery drivers were there. Car was a gift for my granddaughter and arrived in same condition as it left. All very happy. Thanks.

The overall experience was good, the drivers were friendly and good and the shipping time to Kansas was great. The one thing that needs improvement is the pick-up window. There is no way to know when to be ready to meet the driver so I had to wait at the pick-up location for 6 hours. Just too long. There must be a better way to track the truck location set up for pick-up.

From the first call to delivery, the whole process was easy, and everyone was very professional, and courteous. I learned a lot of great information in the process. A special praise for the transport driver (Walter). He is very dedicated to providing great service. I will definitely use RoadRunner again.

The movement of my car went fine. Pick-up and drop-off occurred on the days we expected. However, when I booked I thought I was booking definite pick-up and drop-off dates. My daughter was going to college and we needed her vehicle for move-in. We didn't learn of the pick-up time until 2 hours prior. 2 Hours! We are new to this process and assumed carrier assignment would occur when we booked or at least a few days in advance. No way. There little to no lead time. That part was extremely frustrating. Our driver, Omar, was excellent. I can't look beyond the frustration of getting this transport assigned to a carrier. I wouldn't use this method again.

The driver was an incredible man. He was friendly and we had a fun time talking w him. He texted often which was good. I didn't like that I wasn't assigned an actual pick up date until 2 days before. And we scheduled 3 weeks in advance. Our driver had mechanical problems and we had to leave our cars with the keys in them unlocked in Atlanta GA. That made me super nervous. But nothing happened and our cars made it to Utah.

Very impressed. I called at short notice and they had availability. Price was very fair. Driver did a great job. He was friendly. It was easy to arrange both the drop off and pick up. He arrived exactly on time.

Very good experience l, the calls, payment and pickup. Driver was super friendly, would respind to calls and messages with no problem. Had to go out of town yet pickup was convenient for my friend. Overall awesome.

The process of getting an employee car back from another state was much easier than I anticipated it being. The communication was great and the driver was very polite. Everyone I dealt with was helpful.

This is the worst service you can get with transport. They are only 2 months late and in the last days, they are updating status that they are trying to contact me for delivery, and they never call (see: 09/03/2019 06:39 AM Attempting to set Delivery Appointment). Supposedly they are trying to read out to me for 2 days straight!!!! at 6am. I don't even have a missed call or VM. They are HORRIBLE.

Delivery of 2003 Buick Century. Our car was delivered earlier than we expected. It cost a little more than my original quote but it was a few months later than when first quoted. The delivery person was very thorough and friendly. I would recommend this service to friends.

When they committed, they stuck to it! It was critical that the car arrive in Denver a day before we did and with no cost surprises. It arrived in good time, and the cost that was estimated was all we paid. No surprises and it was there when we needed it. I’m a happy customer. Thank you!

I cannot believe the experience I have been having. HORRIBLE customer service. HORRIBLE COMMUNICATION. The third party whose suppose to pick up the vehicle confirm my pickup date of 8/31 Saturday called me on the Thursday 8/29 to CONFIRM. Come Saturday 8/31 around 5pm I called them dispatch since I hadn’t heard anything. According to them they attempted to call me again, “attempted” which they did not. He said they called me to tell me they couldn’t pick up my car until 9/2 which I would have remembered that phone call because I had a flight out leaving the state at 12pm so there’s no way I would be okay with that. They never left voicemails. I never received that phone call that they said they spoke to me about the change of date. He then said that he’ll have his driver at my home at 10am Saturday before my flight, fine we can do that even though I’m still extremely upset that they’ve lied about contacting me to change the dates.

In general, paperwork & merchandise get mixed, then they ask for COD after all is paid in full and keep saying they don't have the paperwork without any intention to finding out why as if they are not dealing with a customer after they confirm they are communicating with the owner. I have about 50 days waiting for another overcharges. On another note, I used a different carrier and RoadRunner fabricated false charges using certificates to abusively charge me for false claims.

Everything went very smooth from booking the transport to the driver contacting me and staying in touch. Car was picked up right on time and as mentioned the driver kept me informed of delivery time and was even earlier than expected. Overall good experience would certainly use again.

This is the second we’ve used RoadRunner and our first experience is the why we used again. Pleasant experience every time and the car gets to the destination on time as promised. Highly recommend them. Thanks again for the great service.

We contracted with RoadRunner Transport to pick up our car in Massachusetts and deliver to our daughter in college in North Carolina. The person who we booked with assured us it was not necessary to pick up the car one week early as they would have no trouble picking it up on Wednesday and delivering on Saturday. They stated the driver would contact us a few days in advance to confirm pick up and location. When we had not heard from anyone, we called on the Monday prior to pickup. I could not get through to the man who had booked the transport and had to resort to "chatting online" with a customer service rep.

One of the best transporters I have ever worked with my car arrived quickly and safely. Driver was courteous and professional will recommend them to everyone who is transporting vehicles anywhere. Thank you again for delivering my baby back to me.

The ONLY thing Roadrunner Transport is good at is taking your money and giving false promises. The original quote went up multiple times, they were MIA and no communication on the first “scheduled date”, jacked up the price for a “re-route“ with another trucker, once again MIA for the second “pickup date”. The 3rd date was a 12 hour window that we took off work and another NO SHOW! Our calls were finally answered with a rehearsed line ("We will call you with updates information when we receive it"). What a JOKE. This is not rocket science. Other companies can seamlessly ship items and communicate. So I’m not sure why auto transport companies can’t. We had to rent a car and the ONLY time they contacted us is after we called our credit card company to report the fraud and cancel payment. Do NOT use RoadRunner.

What a great experience!! The customer service was impeccable, the speedy delivery was a surprise as well. I called to set up the shipment and they picked up the car the next day and delivered it the day after. Can't ask for more than that. I will definitely recommend RoadRunner to anyone that needs to transport anything.

To start, we called last minute to arrange the shipping of our car from Ohio to Arizona. We called on a Monday and had our pick up day arranged for Wednesday. After waiting the whole day, they never showed up. We left the car with a friend. After all day of waiting, they picked up the car on Thursday at 10pm. They said the car will arrive on Tuesday the following week. The car arrived on Monday! Super fast! Luckily we were there! We have mix feelings! It worked out well, but it was a little bit stressful! There was a disconnection between customer support and the driver! And customer support has limited hours, but the driver comes at any time.

We moved across the country and didn't not want to have to drive both of our vehicles. A relative recommended RoadRunner to have one shipped. The price was right and from start to finish everything went exactly as we hoped. Thanks for a great experience!

I can’t see my order number at this time but we loved absolutely loved our guy that transported our Camaro! I look up our account when I have more time and have the paper in front of me. But he was awesome and would love to have him again if we ever needed!!

I had a great experience with RoadRunner...from the first interaction with the agent that helped me, secondly with their flexibility when I had to push the pickup date by a week, to the friendly driver picking up and delivering faster than expected. Would highly recommend RoadRunner.

I was very happy with the moving experience. My nerves did get the best of me waiting to transportation confirmation. The transporter did an excellent job! He was very courteous and professional. All of the quoted times were met and if there was a hang up along the route the driver kept us informed. I would recommend this service in the future.

The only hiccup came from the bidding system. I had to leave my car with someone else to drop it off since the pickup was not before my flight. Other than that everything went really well. Driver was very friendly and did a great job transporting my car. He kept me informed over the course of the trip.

I used the services of RoadRunner transport to transport my Toyota Camry from Irving, TX to Charlotte, North Carolina. My experience was very good. The car arrived on time and without any scratches or dents. I would give them five stars but for the fact that they quoted me $695 but I ended up paying $766 because there was only one driver available in the last few days before my departure date, and I had to either use his services or leave it to find someone else. However, RoadRunner informed me in advance and also gave me an option to either take up that offer or they would search something else for me. I appreciate that they are professional and kept me informed. Thank you RoadRunner!!

I hired RoadRunner to transport my son's Honda Civic from Raleigh, NC to Plano, TX. The agent gave me a good price and asked for the date I want the car to be shipped. The booking process was very smooth. The Truck Driver came on the date promised and picked the car. He dropped the car in 2 days. The driver was very cooperative. He drove the car to my house since the Truck could not reach the house due to sharp turns. Overall my experience was excellent. I would recommend RoadRunner Auto Transport to anyone considering this service.

I received an online quote and then a booking confirmation for $595 to ship a car from northern CA to southern CA. The booking confirmation was a binding contract, complete with terms and conditions, and it explicitly stated that the shipper agreed to ship the car for the price stated in the contract. 4 days before the car was supposed to be picked up, I received a text that a trucker had been selected and to call to confirm pickup. When I called, I was notified that the price was going to be $925 and not the $595 in the shipping contract. I was told that because of the location of the car that they were having trouble finding a trucker willing to take the job. I was also given a bunch of fake excuses about them trying to contact me about the price change. I had email and phone records of every contact with the company, and there was not a single conversation about pricing.

Shipped two Volvo’s from CT to LA, one literally brand new. Service was smooth and without any glitches, the cars arrived even earlier than expected, and we thrilled with the service. Highly recommend using this company.

RoadRunner provide excellent service & stayed in contact, car made it to me safely and they’ve reasonable prices.. I would most definitely use them again and tell family & friends to use them if they’re moving out of state and need a vehicle transported.

It was a pain free experience. I filled out some basic information online and received a call within a few minutes. The gentleman was curious and answered all my questions without hesitation. Communication was excellent throughout the process. Car arrived one day later than expected (can't control weather which slowed them down) without any scratches or damages. I'd use them again.

The entire experience at RoadRunner from the quote to the delivery of my car was outstanding. Everyone I dealt with was professional and thorough, providing excellent communication on the disposition of my car pick up, shipment and delivery. The car was well taken care of and delivered early in perfect condition. I would highly recommend this company.

First, the online quote was changed upon scheduling a pick up time by nearly $200 more, claimed the online software was updated for the new costs and auto type, which is a requirement to enter to get a quote. Secondly, the pickup date kept on changing, and when it was finally picked up it was by a completely different carrier than they originally promised. Thirdly, the so-called online tracking of the vehicle is completely bogus and provide ZERO tracking or progress as to the status or location of the vehicle, which a simple GPS device could accomplish.

After confirming they would deliver the car by certain day, they didn't pick up and pushed the date. Then last minute they 'found availability' but I would need to pay more than $200 extra. Be careful with this company.

My car was transported from the Chicago area to an hour South of Boston. It was picked up on time as scheduled and I received a call 90 minutes prior to the arrival. The driver turned out to be a "car buff" and since we was familiar with my vehicle had some helpful information and also offered to help me with anything I needed in the future. He was very personal and professional, both of which were greatly appreciated!

I contacted Road Runner transport about shipping my 280ZX turbo from my engine builder back home to me. They promptly gave me a call back, listed out their various options, then gave me a callback number to the same rep so I could review the options in email format. Once I made my decision, I called them back, completed the financial transaction. Next day, I got a call from the driver assigned to pick up my car, saying that he has reviewed and understood the shipping request, and he had already contacted my engine builder to pick it up. Smooth process. The driver also contacted me, and set up a good location to need up, so he could drop off my car, and his truck wouldn't fit where I live. Would recommend to friends, family, strangers, and car enthusiasts.

I was promised and given a agreement sheet from a quote. The agreement turned out to be incorrect and had to cancel my request, it took two days to get a hold of the to do. Do not contact this company. They provide false quotes.

After I was given my total quote to ship my car they said that there weren't any hidden fees or surprises and that the quote price would NOT change or even be a possibility that it would change. UNFORTUNATELY I get a call about a week later which was the day BEFORE my vehicle would ship out on Saturday. They told me that Saturday was no longer available and that they would have to ship it out until Monday AND that they would have to charge me an EXTRA $50 that the driver was requesting because of my address location after I had already given them my destination address so that shouldn’t have been a surprise to anyone.

I was very pleased with my Road Runner Auto Transport experience. The driver picked up my vehicle & delivered it within the 2-4 days that was promised (actually much sooner than expected). All expectations were explained in the contract agreement. The only negative I have to comment on is that I forgot to remove the Toll EZPass from my windshield. Every toll sensor that was driven through by the carrier was recorded & charged. A reminder to the customer would have helped prevent this. All-in-all; a very good experience!

Professional, friendly staff, placed my order late but they were still able to fit me in for the time that I requested. The transporter was on time for pick up and I received my car a day before the delivery date with no damages, all in all great service.

Looked for shipping company that moves cars. Contacted RoadRunner. Sales person called back, told me they had moved a car for me from WA to HI. I had no trouble with that move. They were not the lowest price but I was looking for a shipper that could I could trust. They picked up the car when they said they would and delivered it two days ahead of schedule. The gave adequate notice of pickup time and drop off time. One recommendation is that their staff be educated on understanding their contracts with their customer. Also, I was surprised they did not try to sell me insurance when I hired them but they did follow up to sell me insurance.

Don't believe the reviews on their website. They're all fake. This is the worst company to deal with. Lies, lies, lies. They'll call you right away to book. Then won't answer their phone afterwards. Booked a vehicle transport one month in advance. I called seven days before to confirm - they said they would be there. Double checked three days out - said they would be there. Called the day before the requested pickup date - "we'll be there tomorrow“. Each time I called I was on hold for at least 30 minutes.

I contacted RoadRunner about transporting my vehicle. I only needed to transport it 135 miles. I was given a quote of $395.00. I was charged $495.00. After I confirmed my carrier I get a call back that said they would be there on the 3rd of August to pick up and deliver the same day. When I told the customer service representative that I had requested the 1st of August they said sorry and they would get it taken care of, it is now 31st of July and I do not have a carrier for my vehicle and I have already been charged $495.00. Beware these people are con artists.

This is been an awful experience from start to end. Initially, when I was looking for a transportation company I signed up on moving.com and a bunch of companies (National, Fidelity, Nexus, etc.) reach out to me. They were quoting me $775 for my BMW and I contacted RoadRunner to see if they could match the price. Sean replied back to me stating “Unfortunately we cannot match that quote, the market price of this route is $895 and if we book you a reservation for any less than that there is a very good chance the vehicle will never get accepted by a carrier. The individual carriers set the prices so if the price isn’t right then the vehicle doesn’t move. A lot of companies will give you unrealistic quotes just to trick you into agreeing to a contract and then they will raise the price at the last second, I myself have dealt with a few different clients in this exact situation with Fidelity and other companies as well.”

Transporting my car with RoadRunner was was a smooth, efficient and pleasant experience. They were punctual and most cooperative in picking up and delivering the car. Everyone was very pleasant and I highly recommend Roadrunner.

They give you a low bid, have you enter your credit card information and confirm you for your shipment. Then they come back and give you a much higher price and say the system generated a mistake. When you ask them why they did this they go into Looney Tunes ridiculous mode. "Do you know how many zip codes there are in the United States, no one can possibly get all that right." So you go back and decide to ship it from a nearby town, 50 miles away, totally different zip code and once again they give you a low bid, ask you for your credit card information to confirm. Then come back and say, "Whoops, must have been an error, the shipping price is actually far higher. Do you want it or not?"

Communication could've been better, but we got the car shipped. The driver was a day late & it was a bit difficult to pin down the date/time, but in the end he made it to the pickup & dropped off on time.

Absolutely terrible. I had a pickup scheduled weeks in advance. Two days before the scheduled date they tell me they can't pick up the car on that date and wanted to pick up the car today, two days earlier than the original scheduled date. After I reluctantly agreed, no one ever called or showed up for the car, I called many times and could not get a hold of anyone. Their failure to pick up the car as scheduled cost me an additional $600 dollars since I had to do a short notice shipping with another company. Do not ship through RoadRunner Auto Transport.

The carrier transport that was selected by RoadRunner actually was so superior. We received our car within 1 1/2 days once they picked up our car. However, they did not answer our e-mails timely and did not give us up front information. I know there is mad exodus out of California but really add $300 and you will get it done is ridiculous.

After doing much homework on transporting vehicles for a long distance move, we went with RoadRunner and the decision was THE best decision we made out of all the moving logistics we were faced with. Communication was excellent, drivers were on time and cars were delivered flawlessly. Would use again and recommend to anybody.

I have had several car transportations in the last year and Road Runner Auto Transport exceeded my expectations by far. My driver Kevin was in constant contact with me when he picked up and en route. Delivery was convenient and he made sure time and location was good as I live in a heavy traffic area of Chicago to unload. Kevin was personable and very professional in all areas and is an asset to your company!

My vehicle was shipped from Virginia to New Mexico in just a few days. I was actually out of the city when my vehicle arrived but the driver was very communicative in letting me know when he'd be arriving. Super easy service.

We were extremely pleased with RoadRunner Auto's transport of our car from Florida to MN. The people were courteous, friendly and very professional. Our car was transported quickly and arrived in good shape. I would highly recommend this company to anyone who needs to transport a car.

Hi All,

I recently used the services of Roadrunner Transport to ship my SUV and I was extremely pleased with their professionalism and expedience. As a military member, relocation is a constant and could be challenging, but using RoadRunner saved me at least 24 hrs of convoy driving with 3 young kids. I highly recommend their services!

Overall it was a great experience. The driver had some mechanical issues, but still managed to get my car picked up, even though it wasn't until 11:00 pm at night. Car showed up when promised and was in great shape.

They are vampire to suck all your money. They charged me double to give me the name of driver right away. Instead they give the telephone number of another company. And I waited long to see a driver. They are thieves....

Great service from the couple that picked up and transported my vehicle. They were accommodating when it came to meeting me at a specified time on the designated pick up day. Then delivered the vehicle in an extremely timely manner.

Everything went well. The only issues was that you guys claimed you had experience with my intoxalock unit and the driver had no idea how to use it. He was very nice and professional and we figured it out together but it was very stressful for me when he was calling me telling me he couldn’t get the car started.

Thank you so much for a great transport experience! We didn’t know what to expect as we haven’t had this done before but you guys and your driver made the experience great and helped us feel confident that our cars would get to us as expected. Thank you for everything!

I’ve used RoadRunner twice to ship my car across the country, I had no problem both times. They said up to 11 days to deliver but it showed up within a week or so. The drivers were nice and polite. Thank you.

Salesman and driver answered phone calls promptly and did their best to accommodate my pickup and delivery requests. Car arrived in great shape! I would recommend and use again. Price was competitive.

RoadRunner Auto Transport...overpromises, underdelivers. Promised pick up by a date, didn't deliver. Quoted one price, didn't deliver. More expensive. Both cars got damaged in transport - didn't compensate for damage to both cars. If you use them make sure you pay the extra for their insurance. You will need it. Dealing with customer service - slow. Claim service - poor communication. I had to email them. It was as if they were hoping I would simply go away and not worry about the damage to my cars. Top to bottom, terrible customer service, can't trust their prices or timeline, or their communication. They fail to follow through just about every step of the way. Find another auto transport.

I needed to move a vehicle from TN to FL and began to go online to get quotes. The first quote I received was from RoadRunner Auto Transport (RRAT). The amount quoted was $665 (the HIGHEST out of ALL quotes I received). Prior to making a final decision I began to receive multiple emails and phone calls from various auto transport companies. Once I began to receive other quotes and to my due diligence and research on these companies I soon learned that RRAT was by far the most expensive.

I’ll be short... The team that transported my vehicle from Ohio to AZ was nothing short of fabulous. Both from a professional and logistical standpoint and also very personable, reliable and timely. Causlin provided a very comfortable feeling and left me completely confident that the car would arrive timely and in the same condition it left. I would and will recommend that crew in particular to others. In fact I have two more vehicles to come out this fall and I will request that Causlin get the work.

This company did not live up to any of their promises their procedures. The salesman who supposedly was “my salesman” through the process never returned any phone calls. The fake person in the chat room online never responded to countless chat requests. The vehicle was not picked up on time and was then delivered 4 days late. And the RoadRunner tracking system never noted that my vehicle was picked up even after it had been. Thankfully the carrier maintained contact with me and through many issues never ran from me in getting the vehicle delivered finally. Although it was damaged but again they are standing by to reimburse me for all repairs. Use RoadRunner at your own peril!!!! They suck!

The transport of our two cars could not have been more perfect. The two gentlemen who did the transport were very courteous, professional and a pleasure to deal with. They communicated very well both on the pickup in New York and the delivery in Georgia. The cars were delivered on time and were clean upon arrival. I highly recommend Roadrunner Auto Transport.

Hello, We recently shipped our Saturn Station Wagon from Asheville NC to Sacramento, CA. Daniel was our representative - driver. He was a tremendous help. We have never shipped a personal vehicle before. He was instrumental in helping us with our questions and explaining the process to us. His total professional experience was outstanding. Many thanks for selecting Daniel to be our carrier. Highly recommend him in every way. Thanks again.

Transport of Pathfinder from New Hope, Pa. to Tuscaloosa, AL - I am extremely pleased with everything involved with the transport of this vehicle. There was absolutely no "glitch" at all. The two drivers assigned were professional, on time and caring. This vehicle was being driven to the U. of Alabama for my granddaughter's use. She arrived in Birmingham airport and would have had to wait for a friend too pick her up for many hours. Her Dad contacted your drivers and made arrangements to meet her at the airport. What a plus this was for her! I would recommend your transport to anyone.

The two drivers were great. They called early. They were friendly and extremely competent. Everyone was very impressed with the quality of the truck. My vehicle was a 1965 roadster and had a couple of special needs. They guys handled it no problem. I recommend them highly.

Driver who picked up the car was friendly and efficient; was in contact with me the day before and the morning of the pick up to coordinate details. Car was delivered in good condition and within the timeframe indicated. Some brief confusion at the final destination when when we were told that we had to bring a cashier’s check before the car would be released, even though the full amount had been paid in cash to the driver that picked up the car (and this was reflected on the paperwork). Fortunately a brief conversation with the driver resolved the problem. It seems unusual to me in this day and age that a credit card cannot be used to pay for a service such as this.

Car was not picked up on date scheduled. Had to pay extra to have picked up the next day. Transporter was excellent, RoadRunner was piss poor. I was called that they were picking the car up in Kearney, NE AFTER it was picked up AND delivered to Shelby, NC, Asked about it. There was no response. I know this will not be used but here it is. Charged and extra premium because you could not pick up on schedule. CROOOOKS.

Great experience again. This was my second time using this service and have referred a few friends to utilize it as well which also ended up satisfactory. I will continue to use this service on every move in my career and recommend it to all! Decent price and quick delivery with polite contractor drivers.

Excellent service from beginning to end! The transport driver Urban was courtesy and professional and got the job seamlessly!!! Thank you Urban and RoadRunner!! You are 100 percent customer satisfaction!

The gentleman who picked up and dropped off my car was a consummate professional. He took great care loading and unloading my car. He arrived a day earlier than expected, which was a pleasant surprise.

Driver was very easy to work with and I only saw him off load the car. He was very careful. I purchased the car without seeing it. The first time I saw the car was when it delivered here. There was major damage on the hood, deep cut and large paint missing. The driver needs to follow standard procedures in that he should have looked the car over and taken pictures. I got pictures from the sales person but no close up. I asked the dealer if the damage was there on the car before it was delivered but I got no answer. I will ask the sales person if she saw the damage. My "Feeling" is that the driver did not do it but I don't know.

Honda Accord 2008 Review - The entire process was extremely smooth and well organized. The driver showed up on time and was very courteous, he looked at the car, made sure everything was in order and loaded the vehicle onto the shipping ramp, I asked for a customer copy of the confirmation and did not hesitate to provide one. Once on the transport, he checked the wheels to see if they were securely fastened. The very next day to my surprise, I received a message saying that my car would be there tonight! Very quick, the car and all my possessions that I stored in it were intact. All in all an excellent job.

When I was shipping my car from California to Colorado, I expected it to be picked up earlier than it was, but when I called and asked about the progress your team was very upfront and told me about the difficulties they were facing, and once a driver was found, the delivery time was 2-3 days faster than I was expecting! I would definitely use you guys again.

Transport vehicle from Louisiana to Colorado. Communication was great and service and delivery was really good. My vehicle was picked up the same day I requested service and delivered ahead of schedule. The drivers were very friendly and professional.

I booked them 3 weeks ago to transport my car from San Diego to Houston. This was for my daughter who just finished school and was coming home. They never picked up the car, are extremely difficult to contact and she just left the car with friends and flew home. Now I'm faced with trying to get the car home. I call them several times a day. When I was able to talk to someone, they just said the same thing each time, "we are searching for a carrier and will let you know when we find one". Despite claiming they had many carriers in the San Diego area, they in fact, had none but kept stringing me along. Don't use this company.

I used RRAT to ship my 2006 Santa Fe to my son who is training in Florida as part of his tour in the US Navy. The transport went quite well. There was a chance for a mix up as I specifically requested a Saturday arrival date as he is in training and I had no idea if he can just "slip out" of his training and collect the vehicle on a weekday. The transport operator told me at pick up that he would be there on Friday morning and that he would have to get permission to stay longer. This was very disconcerting as I had planned this out meticulously for my Sailor. I told him to contact my son and see if it was possible for a Friday pickup. It wound up going well as my son took possession of the car during his "lunch break". This would have been very problematic had he not been able to, but it was resolved so I am quite pleased with RRAT.

Truck Driver - The driver was very professional and personable. I would highly recommend this company and driver to any of the friends that would be traveling throughout the country. I will for sure be utilizing this service in the future.

RoadRunner was able to deliver my car from Connecticut to Denver safely, quickly and fairly affordable. They even allowed me to have a few items inside the car, that needed to be delivered as well. The communication and billing etc with the company was professional and more than competent.

Road Runner trucking sent a flatbed from Arts Trucking in Spokane Wa to transport my Blazer to its new owner in Calif. The driver went into my garage and pushed it out to their flatbed. In doing so they bent the door so it would not close properly. After they slammed it repeatedly bending the striker and tearing the metal around it they got it partially closed.

For duration of the whole event, vehicle moving, all was fine, and professional. Nothing could have been better. Getting my car and then its delivery at the new location. Thank you and keep up the good work.

Driver was dead on time at both pick up and drop off. The pick up was smooth based on my friend who handled it. Took a few pictures, signed something and boom he was off with it. Same at the drop by the time I walked out to the truck the Jeep was on the street. I signed and boom he was gone. Very efficient job. I run a production environment company and I was impressed. The jeep had no damage and it only took 51hrs from Tuscaloosa to San Diego. Last car on and 2nd to last off. Great job.

BLUF: Company does not deliver promised services, does not communicate or respond to inquiries, and will not compensate you if something goes wrong on their end. I booked transport for my vehicle from Seattle to North Carolina and was quoted delivery on May 7th. When I reached out on May 7th the company told me delivery was on schedule for that day, and that it might show up as late as 9pm. It did not arrive that day.

The coordination was excellent getting the car to New Mexico and meeting up with the driver within hours of my son flying in. The texts from the driver, Frank, were very helpful in knowing exactly when the car would get there.

I have done many international vehicle transports, I never expected that a few states stretch would be complex, but it was. Price changed on the date of pick up, a change in date pickup, and the account wasn't showing changes that had been requested in advance. The driver had to be paid in cash, which was never part of the original deal. I had to be the go between, when I paid Road Runner to do that, and all they did was make the arrangement between the driver and myself, and at a steep price on top. I REALLY wish I had a better experience. Problems between the dispatch and the driver are never the responsibility of the consumer to mediate.

My car was delivered 2 days early and filthy. I understand cars getting dirty in an open trailer. But my car was abnormally dirty compared to the other cars. Upon driving it home and washing it there are about 12 deep gouges on the roof. The dirt hid the damage really well. Looks like a chain or strap of some kind hit the roof. The online tracking is a joke. The car has been delivered and the tracking shows the car has not been picked up yet from the dealer. Now comes the hard part to see if anyone acknowledges my e-mails. So far no response from RoadRunner concerning the damage received while in transit. I was hoping for better...

I requested estimated from RoadRunner in mid March 2019 at which time Anthony the dispatcher began to bombard me with emails twice a day and called every other day, I had to tell him don't ring my phone again as I don't need them to remind me of my business. In retrospect a bad omen, desperation is a bad cue point.

On 3/19/2019 we agreed to have RoadRunner ship our car from La Quinta CA to Dresher PA. Our car was ready to ship on 4/29/2019, so they had 6 weeks to arrange the transportation. I called them on 4/26 as they still had not found a carrier. I called again on 4/27, 4/28 and 4/29 in an effort to have them commit to a transport carrier. They did not return my call, never contacted me in any way to tell me they had no carrier and never provided the transport they promised.

First of all the driver was courteous from start to finish. Dispatch would let me know when and where the driver was. They treat all cars the same respect. I would definitely recommend RoadRunner Transportation to my friends.

I could not be happier with the service I received. I was kept apprised of the status of my shipment at every juncture. I was always notified well in advance of when I would be required to do something, be there for pick up/delivery. I was expecting the pick up to be in a day or so, but I was contacted by the driver within hours. They even got it here a day early! Prompt, professional and polite service from everyone. I feel the pricing was a real bargain too.

Loved how friendly and reliable. Had a great experience and would use and recommend again to anyone looking to have a worry free experience. The communication was excellent. Was on time from start to finish. Top notch in my book.

Transported 2 vehicles from Ct. to Florida. Very happy with Scott who did the transport. Very professional and kept in contact throughout the transport. He had to load and unload in the middle of rainstorm.

The company transported my car from Fresno, California to Pembroke Pines Pines, Browsed County, FL in just 3 full days. That was incredible and unheard of. The service was great and the personnel very courteous. Great job, Guys!!!

This company is a broker and they simply try to get your deal off the street by telling you they will get a carrier. They never gave me any solid pickup info. They claim 5 stars but don't fall for this. Try speaking to a real person which I could not find. The e chat was a joke as well. Here I sit on the day of pickup and they did not have a carrier and never bothered to inform me. Run from this one!

We had a great experience with almost everyone we worked with at RoadRunner. The only thing that aggravated us a bit was that I was put on hold numerous times for long periods of time and a couple of those times NOBODY came back to the phone. I had one guy that told me he needed to research my delivery a little more and said he would call me back by the afternoon - He never called back!!! This is why we can’t give 5 stars. But once I finally got in touch with a live person via chat, the order seemed to start moving. And man, did they move!!! The delivery guys were AWESOME! They called when they picked up the car. They called to let us know an approximate time of arrival the next day (Maryland-Alabama). They called one last time when they were 5 minutes away and completed the delivery with care and professionalism!!

I found this auto company online. As soon as I requested for information I got a call with estimates. I did not schedule a pickup at the time however they stayed in touch. Once I got myself situated I called RoadRunner and my car was delivered to me from California to Maryland in 5 days!! My car was unscathed!! Thanks sooo much Road Runner.

First of all thank you for transporting my vehicle safely to Arkansas. The process was easy and your staff was very helpful. The driver who was contracted to haul my vehicle was very professional. He called to pick up the vehicle early my concern was it being out in the weather so I gave him the car cover for it. He sent me a picture of it covered to let me know. Again thank you.

Reserving online was easy. The day before my car was to be picked up I hadn't heard from them. I called and called and couldn't get anybody to answer or I would be transferred to somebody and they wouldn't answer. I finally got a hold of somebody and they said they would call me in a couple of hours. They didn't. I had to call and e-mail several times the day they were supposed to pick up before I got a hold of somebody and they said they couldn't do it today, it had to be tomorrow. I was getting ready to get on a plane that day to move to another state but they said I could leave the keys with anyone. They told me a certain time they would be there the following day and nobody showed up, while I had family who stayed home from work to meet them.

My mom bannered to return earlier than expected, so I was tasked with getting her car home. I filled out the forms online at RoadRunner. The overall process was easy and a carrier got in touch to make the detailed arrangements. Met the driver at a WalMart parking lot and he quickly documented the vehicle. I signed and the car arrived on time at the other end. Very pleased with the great service and competitive pricing.

This company has done nothing but lie to me. They quoted me at $1,100 and guaranteed I’d have a shipment date, and then never called me back. I found out later they listed my car for $300 less than their quote and did not have a carrier by that date. Total waste of time and not helpful at all. They’re quick to bad mouth other companies but they are absolutely no help at all.

We needed 2 cars shipped across country last minute and Road runner really came through for us. The representative that helped schedule everything kept me informed of everything that was going on. The man who picked up our cars and dropped them off was amazing. Extremely professional and really knew what he was doing. I would recommend road runner in a heart beat.

Employees were very friendly and helpful. They always kept me notified and did everything their website said they would. Driver was two days late picking up the vehicle, but then it arrived 3 days earlier than expected. If I ever ship another vehicle I will be using RoadRunner!

Roadrunner Transport picked up my vehicle as promised. The transport was very quick and I was pleasantly surprised when the transport driver called to let me know he was in my area and ready to deliver my vehicle 2 days earlier than estimated delivery date. He was professional and courteous. Very pleased with my entire experience with Roadrunner Transport.

Everyone from Jonathan and Anthony at Roadrunner to Megan at dispatch and Luis (with Manny) who transported the 1967 Ford camper from Taos to Ruidoso, were helpful through the process. Thank y'all so much.

I had a great experience with Al the driver. He was very polite and very nice. He didn't just pick up the car and left like that. We actually had a great little chat with him. And he made me feel very comfortable with him handling our car.

Transporter King was our driver. He was very good about communicating and even got our car to us quicker than we ever expected. Extremely professional driver. We will recommend him and this company if we ever get the chance! Great job and thanks King!

My car was transported from California to Arkansas. I had to move the date of pick up a week which did not give them to much time to get a driver. I was told by Roadrunner it was no problem. Was called the day before pickup date they have a driver. Car was picked up and the driver called to update on the status. Car was delivered without a problem and on time.

I was very pleased with the quick response time, courteous service, & incredibly quick delivery of my car from Illinois to Boston, Ma. Sean followed up with me every inch of the way & ensured that everything went smoothly. The car was delivered ahead of schedule, in perfect condition, by a friendly driver. 5 star service! I would recommend your company to anyone seeking professional service at a fair rate. Thank you.

We moved from North Babylon NY, to Boynton Beach Florida in March. I called your company in Feb for a quote. Spoke with Zack, who gave me a great quote. The whole transaction from picking up the car in NY, to picking up the car in Florida was a pleasure. Car arrived as scheduled and in perfect condition. Unfortunately I can’t remember the driver's name. I would definitely recommend your company to others needing to transport a car.

Worked with RoadRunner to plan job and they performed beautifully. Pickup and delivery took two days from Oregon to Southern CA. Truck driver even brought my car to me after truck couldn't get closer than 1/4 mile. He walked back to his truck. Car was in same condition as when it was picked up. Perfect transport job. Thanks.

I would HIGHLY recommend these guys for transport! I had never shipped before and didn't know all questions to ask initially. Kristian was AMAZING - he was very knowledgeable and very friendly. I was nervous about the whole shipment process to be honest, but speaking with him made me feel very secure in the process. He was very friendly and kind... he answered all of my questions and explained things that I hadn't even thought of asking. He was extremely thorough and I knew everything to expect after speaking to him. He sent me the required paperwork at lightning speed so that I could lock in shipping rate. I received not one but THREE calls updating me about progress from he and other representatives. Highly recommend him in particular! :)

Eric ** reached out to me give me a quote over the phone. I just wanted an initial quote and I am a Fleet Manager for a large construction company. After I told him that I would not be moving forward with RoadRunner due to high rates. He asked me "If you're a Fleet Manager then why are you calling for quotes, you should already have a logistics/transport company." He hung up on me after that. I emailed and left a message with ROADRUNNER to lodge a complaint and never got a callback. This is a boiler room type of sales environment, beware at all costs.

Quick, communicative, thorough. Customer support is very easy to reach when you have questions but they typically call you before you have to call them to keep you updated in every step of the process. Amazing company to work with.

I submitted my order with a support specialist on a Friday afternoon. On the following Wednesday afternoon, a driver picked up the car at my home in Maryland. Four days later, the car was delivered to my son in southern California. The transport fee was very reasonable. The delivery date was as scheduled. The vehicle arrived in the same condition as when it left Maryland. If I ever need to have a car transported again, RoadRunner will definitely do the job.

My entire experience of having my car transported from Florida to Massachusetts was made much easier by the competence and professionalism demonstrated by your entire team. I was very uneasy about doing this and all my worries were rendered needless by your outstanding staff. Everything was completed on time with 100% customer satisfaction. Thank you so much.