
RoadRunner Auto Transport Reviews
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About RoadRunner Auto Transport
RoadRunner Auto Transport is a car shipping broker. A team of shipping coordinators arranges fully insured transport with no deposit required. This auto transport provider operates throughout the U.S. and has earned a number of very positive customer reviews on our site. RoadRunner Auto Transport offers 24/7 live online vehicle tracking and free instant car shipping quotes on the company website.
Visit www.roadrunnerautotransport.com- Ships anywhere in U.S.
- Ships almost any type of vehicle
- 24/7 online vehicle tracking
- Door-to-door shipping
- No terminal-to-terminal shipping
RoadRunner Auto Transport Reviews
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Reviewed Nov. 16, 2018
This was the fastest delivery of my Buick Verano automobile ever. No scratches or dents. The car was in excellent condition. Also the driver was very courteous and very competent. Thank you very much for your service.
Reviewed Nov. 16, 2018
I moved from New York to Washington and was really nervous about Shipping my car. Not only was this one of the cheaper quotes I found, but Alex was very friendly and got my car from NY to WA in 4 days. I would definitely recommend him to my friends or family.
Reviewed Nov. 15, 2018
I have used many different shippers through the years and RoadRunner is the absolute best I ever had shipping a vehicle! From the online bid to the follow up prior to pick up, while in route, when delivered and after delivery. I have referred RoadRunner to a number of dealers.
John, we are pleased to hear that. Thank you for your feedback, it is highly appreciated.
Reviewed Nov. 15, 2018
I was told car would be picked up on October 27-28 time frame and no one came until October 31. RoadRunner had poor communication skills as I had to continually follow up. The Customer service was mediocre at best. I was told once it was picked up when I initially signed it would take 5-7 days for delivery. Once it was actually picked up on October 31 they gave me a delivery date of 9 days later. However the driver was a wonderful gentleman and very communicative and delivered the vehicle earlier than RoadRunner had quoted. I was in an urgent need of my vehicle being transported promptly and they assured me everything would ensure a delivery time within a day or two of what I had asked for. RoadRunner failed to deliver on that promise. I would say the driver was very good and professional.
For the overall value it was worth the hassle of getting the vehicle a few days later. I would just say they need to work more on better communication skills. They should have someone available to speak with on the weekends if there are any issues with pickup. As no one is available to speak to after hours in case of any emergency.
Raj, we sincerely apologize for the inconvenience you have experienced. There was a delay in assigning a carrier as this route was not being frequented by our carriers. Your feedback is valuable to us and we will use it to improve our services in the future. We appreciate you taking the time to share your experience. Thank you.
Reviewed Nov. 14, 2018
RoadRunner was good about wanting my business but had to contract out due to needing covered trailer. I’d try to contact someone there before the cars were picked up but sometimes hard to reach them. All in all, it was a good experience.
Carolyn,We regret hearing you had difficulty communicating with us during our normal business hours. We are currently making internal changes to improve our services. Your feedback is valuable to us, thank you.
Reviewed Nov. 14, 2018
I was very pleased with RoadRunner Transport and would absolutely recommend and use your company again!!! The driver was terrific, and the car arrived on time and in excellent condition. Again, RoadRunner would be the only transport I would hire if/when needed.
Reviewed Nov. 14, 2018
The entire process was handled professionally and expeditiously. The vehicle was picked up and delivered on time, communication was clear and everyone I spoke with was very pleasant. There were no surprises and every expectation was met or exceeded. I will definitely recommend RoadRunner to anyone with shipping needs.
Dutch, Thank you for taking the time to share your shipping experience with others. We’re so happy that you were satisfied with our services and look forward to shipping your next vehicle for you!
Reviewed Nov. 13, 2018
RoadRunner Auto Transport delivered our classic vehicle in perfect condition. It was moved from Phoenix to Dallas in 48 hours and I was pleased with the ease of the booking and the communication with the driver. Great job.
Amanda, we aim to provide excellent service for all our customer. Thank you for trusting us with the transportation of your Mustang. Your feedback is appreciated.
Reviewed Nov. 13, 2018
Person assisting with order was very helpful. Communication with driver was excellent. Driver clearly experienced in the transport of vehicles. Driver’s transport equipment was first-rate. I would not hesitate recommending RR.
Reviewed Nov. 13, 2018
The person that took my order was very friendly and helpful and showed great compassion. We scheduled a pick up for friday and they actually was able to locate a driver for wednesday. When the driver came, he was friendly, professional, made me laugh and text me as he said that he would when he was close. My car was delivered in great condition and safe.
Thank you Nichelle, your feedback is greatly appreciated.
Reviewed Nov. 13, 2018
Great folks to work with! The whole process took less than a week (and the Scout was almost 1,000 miles away). They kept me informed of any changes or possible delays and always called back promptly if I had a question. I would definitely use them again.
Reviewed Nov. 13, 2018
I just wanted to let you know what excellent service I received from RoadRunner Auto Service. From the beginning, while booking my reservation, the customer service I received and pricing was great. When the time came to transport my vehicles, the customer service was excellent from the beginning, picking up the vehicles. While on the road, the driver kept me up to date on his location, to the delivery. I was also supplied with photos of all scratches prior to pick-up of my vehicles. I would highly recommend Road Runner to your transportation needs.
Thank you, Debbie. Your comment regarding the service you received is very important to us. Your feedback is appreciated, and we are delighted to hear you had a great experience with Roadrunner Auto Transport.
Reviewed Nov. 13, 2018
Transporting a 79 Lincoln continental - Easy to set up. Car was picked up a lot sooner than I thought and delivered next day. Wow. Driver was great, careful, courteous, polite. It was a nice experience that I will renew.
Reviewed Nov. 12, 2018
It was fantastic. Everyone was so nice and helpful and answered all questions. The driver was GREAT. He was so nice and personable. I love it and I will recommend it to anyone who needs to transport their car.
Demetrianna, we’re delighted to read your feedback regarding your services with us here at RoadRunner Auto Transport. Thank you for taking time to share your positive experience.
Reviewed Nov. 12, 2018
Our cars arrived in exactly the same condition as they were loaded and in an extremely quick fashion. I did not expect such a quick turnaround for the distance the vehicles had to travel. Seattle to Austin in 4 days time! I would definitely recommend using this service to anyone.
Reviewed Nov. 9, 2018
By far one of the best companies I've ever dealt with. On time, quick, always notified me of any issues and definitely took excellent car of my car. Looking forward to using this company's service again this year!
Thank you, We appreciate the time you spent to share your feedback! We’re happy to hear we were able to deliver the great service you needed. Thank you for trusting us with your vehicle.
Reviewed Nov. 9, 2018
I have had to transport cars across the country a few times and I have always had a bad experience. Roadrunner was professional from the very beginning and the transporter that handled my car was amazing. Kind and kept me in the loop with where my car is and when it’ll be showing up. I HIGHLY recommend using this company!
Reviewed Nov. 8, 2018
Started off questioning our choice... new experience to us. We were told our car could be picked up by Wednesday. We had the seller doing all the work at that end. Money had been transferred and we were afraid we wouldn't get it that week (seller off work). By Friday we had contacted customer service numerous times when Wednesday came and went. Told they had to get a carrier...and assured us it would be soon. We didn't know what was involved... and were finally told enough to make it clear. They were very responsive and professional.
We got notice on Saturday that it was being picked up... and figured it would be Wednesday before we got it as there was some distance to be traveled. Imagine our surprise when on Sunday... yes, SUNDAY we got a call he was 4 hours away. Very pleasant gentleman brought it here... Unloaded it and all after a long drive. Our ignorance was the only "problem"... but they soon assured us all would be taken care of. Can't recommend them enough!
Robert, thank you! We really appreciate you taking the time to share your experience. It brings us joy, we are as happy and you are. Thank you for trusting us with your Mustang.
Reviewed Nov. 7, 2018
This was a good experience and part of an overall move to another state. Booking was simple and responsive and the price was fair given the distance of the transport. Pick up was timely as was the drop off. This is the 3rd time I used RoadRunner and will use them again if the need arises.
Vincent, Great feedback! We genuinely appreciate it and we’re glad to hear that you’re happy with our service. Your loyalty is appreciated.
Reviewed Nov. 6, 2018
Excellent experience after two or three tries locating a driver. Driver arrived within 2 minutes of when he estimated arrival and drove straight through and delivered auto at 7 am the next day and was very personable and professional.
Reviewed Nov. 5, 2018
A bit expensive, but they moved my truck and my sister's handicap van across the country in less than a week, with no damage. I'm impressed and would use them again. My only complaint is that they picked the vehicles up at 9:00 at night in CA and delivered them at midnight in NC.
Thank you, Edward. Your comment regarding the service you received is very important to us, your feedback is appreciated. We apologize about any inconvenience that might of caused you. We will address this issue accordingly.
Reviewed Nov. 5, 2018
Great, friendly service on both pickup and dropoff. Was able to schedule pickup with ease and the driver contacted me the day before to confirm, as well as the day of pickup in order to finalize the pickup window. Additionally, the drop-off and retrieval of my vehicle was simple as the driver gave me approximate dates beforehand, finalized the pickup times the day before, and coordinated pickup the day of through text. All in all great service and price.
We appreciate your feedback, Steven! Thank you for taking the time to share your shipping experience with others. We’re happy that you were satisfied with our services.
Reviewed Nov. 4, 2018
We hired RoadRunner Auto Transport to move our car instead of driving separately across the country. We closed on our house and were in the parking lot of a hotel on a 90-degree day with 3 dogs and a cat waiting for them to pick the car up as scheduled. We had scheduled it for the day before, but received an email late that night saying they had moved it to the following day. No explanation or apology - just did not pick the car up. It was rescheduled for the day we were waiting, but we had heard nothing and could not reach them on the phone (a common complaint, you will read).
When we finally did, we were told they had rescheduled it for the following day. Two full days after it was scheduled, and a full day after their first re-scheduling. After a bit of back and forth, the hotel manager graciously agreed to keep the keys so he could hand off the car, enabling us to get started on our trip. So off we went. They did pick up the next day, which was 2 days later than scheduled. 12 days later, we still don't have it. Trying to get information about its location has been a nightmare. While still in the window of time (11/8 was end of delivery window), not knowing the location has been stressful. Though our cell number is on the form, they repeatedly called a home # that had been disconnected, since we moved.
Instead of trying the cell, they delivered the car to a town 30 minutes away and we are expected to pick it up. At each turn, staff is rude and dismissive. Judging by our experience, they do not care about the customer in the least. So now we're faced with driving across town on a day we need to be working and unpacking to pick up a car we PAID TO HAVE DELIVERED TO OUR HOME. It shocks me that these practices are acceptable to this company. I cannot say enough negative things about RoadRunner Auto Transport. I strongly advise using someone else. Anyone else, really. We certainly will when we transport our families' cars out in a few months.
Unfortunately, during transport, we are susceptible to delays due to circumstances that are out of our control. For this reason, we express that all dates associated with transport are estimated, we can never guarantee specific dates, as stated in the terms of service agreement. We strive to provide excellent customer service and deeply regret the experience you’ve had, we imagine how stressful it must have been for you. We do sincerely apologize. All feedback is important to us and we appreciate the time you took to share these comments. Your feedback is valuable to us and we will use it to improve our services for future customers.
Reviewed Nov. 2, 2018
From help on the phone all that spoke with were very kind. The semi and drivers were very nice and answered all my questions. 2007 Nissan Sentra car arrived to destination 3 days early. The driver who delivered had a language barrier! Overall awesome???
Reviewed Nov. 2, 2018
Second time using RoadRunner. The agents are friendly and get the job done. They found a driver for me that accommodated my travel schedule and who could do the pickup before I left for a work trip in 2 days. They made it from NY to FL in just over 2 days and arrived in FL when promised. I will use them again when my car goes back to NY in the spring.
We’re delighted to read your feedback regarding your services with us here at RoadRunner Auto Transport. Thank you for taking time to share your positive experience.
Reviewed Nov. 2, 2018
Rob was my sales contact and he was great... informed, positive and helpful. Customer service was impossible to get in touch with. When I finally did... I was not impressed with their attitude. I finally went back to Rob and he had an associate call with the details of the process and when to expect a call regarding the carrier and pick up time. He was great! William was my carrier and I cannot speak highly enough about him and his partner... wonderful, efficient... a joy to deal with. Excellent service. My car was delivered in 4 days! Customer service was superb from the sales team and carrier... not the customer service department.
Deborah, thank you! Your feed back is greatly appreciated.Thank you for bringing this issue to our attention and for giving us the opportunity to address these issues. Your feedback is valuable to us and we will use to improve our services.
Reviewed Nov. 2, 2018
RoadRunner did a great job transporting my new car from Ohio to Texas. They stayed in great communication with me during the process. They arrived early and the car was in perfect shape! I would use them anytime I need to move a vehicle.
Thank you, David. Happy to provide you with great service. Your loyalty is appreciated.
Reviewed Nov. 2, 2018
A little background about me, I have used this company twice and have had friends and family who have used it 3 times. I'm a nurse, so I know how to work with difficult people. I was lied to multiple times throughout this experience. Their shipping dates are "estimated", which I understand completely. However, the company disregarded any of my opinions and meet their needs. They lied to me so many times, I had to change my flights and lose out on wages because of their negligence. I tried to reach out to customer service, I called about 30 times, left voicemail (in tears) and was never sufficiently helped. To this day, I never heard back from the man that sold me the shipping - Zach ** extension **.
Zach ** is money hungry and could care less about your experience. I left him personal 5 voicemails trying to get answers and was never given a callback. Moving is stressful enough, the last thing you need is someone being reckless with your personal belongs not to mention, your hard earned money. This business has 0 integrity. The lies they told me resulted in over a thousand dollars of additional damages that they refuse to cover. Please do your research on this company and don't end up with 1000 of dollars of damages like me.
I made a claim with their management because of the result in damages from using their company. Their answer was "it's he said vs she said", so basically even though they are in the wrong it's impossible to get proof over the phone. I am so sad that this company took advantage of me and my hard earned money. Take your business to someone that values you as a customer. Or at least cares enough to pick up the phone and help.
Megan, we’re so sorry to read of your experience with us and sincerely apologize. All feedback is important to us and we appreciate the time you took to share your experience with us. This feedback will allow us to improve our service for future customers.
Reviewed Oct. 31, 2018
This was my first experience having a car moved & I was apprehensive about doing it. RoadRunner made it very easy from start to finish. Tony took excellent care of my car. He delivered it on time & unharmed.
Thank you Cathy, We appreciate the time you spent to share your feedback! We’re happy to hear we were able to deliver the great service you needed. Thank you for trusting us with your vehicle.
Reviewed Oct. 30, 2018
Transport of my 2007 PT Cruiser - From Wenatchee, WA to Boring, Or. Not a typical route! But this team took my request and communicated constantly as they lined up the carrier, and arranged the transport. Their choice of carriers was wonderful. No complaints on either end. It was delivered on time, with no issues. Great company.
Thank you Michael, your feedback is highly appreciated.
Reviewed Oct. 29, 2018
Multiple promises that were not kept along with horrible communication made this one of the worst consumer experiences I have ever had. They also treat their sub-contract drivers in the same manner. We could not get a pick-up of the car even though we offered them a 3 day window. They finally picked up five days late, and two days later another driver called asking where the car was. We informed him that it was picked up two days prior so he wasted a trip and did not get the work.
Dennis, we sincerely apologize for the inconvenience you have experienced. Unfortunately there was a delay in assigning a carrier as this route is not being frequented by our carriers. Unfortunately we express that all dates associated with transport are estimated for reasons like these. We apologize for any inconvenience this delay has caused you. Thank you for your feedback it will aid us in better serving our customers in the future.
Reviewed Oct. 27, 2018
I was really impressed with Nick. I was just doing some research into shipping the car and out of all the sites he was the only one to contact me, several times. To be honest that's why I used you. It wasn't cheaper but I felt like Nick seriously wanted my business. When I got contacted about my first driver I was told he wanted cash on delivery. Well I was sending the car to my son for a gift so I couldn't do that. I felt like that was frustrating to the gentleman on the phone but I guess it wasn't since two days later we had a driver and it was delivered the very next day. My son was thrilled. Thanks guys.
Reviewed Oct. 27, 2018
This is by far the worst company I have ever done business with. If I could give negative stars I would. They did not pick up or deliver in the timeframe agreed upon. I was called daily to book; after that the customer service was non-existent. They do not post customer service hours and only answer calls 1 out of 4 times. When you do manage to speak to someone they say they cannot give you precise information.
The online tracking is a joke, I had to confirm my car pick up from the auto shop where they did the repair. I was told I would get my car yesterday, the online tracking still shows pending and there is no answer on the phone to RoadRunner. They charged my credit card before picking up the car so I have no recourse there. I am still waiting for my car... I guess the only way to get it back is to file a police report? I will be filing a complaint with the Better Business Bureau, not that it will do any good other than making me feel like my voice is heard; RoadRunner certainly isn’t listening.
We do express that all dates associated with transport are tentative and estimated. We’re so sorry to read of your experience with us and sincerely apologize. We strive to provide excellent customer service and deeply regret the experience you’ve had. All feedback is important to us and we appreciate the time you took to share your experience with us. This feedback will allow us to improve our service for future customers.
Reviewed Oct. 26, 2018
RoadRunner shipped my car across the country. Everyone I dealt with was professional, nice, and accommodating. Even when I wasn't able to meet them at their proposed time to retrieve my car, they quickly and efficiently changed the date to meet my request. The car arrived in the exact same condition as when I gave it to them. I would highly recommend RoadRunner to anyone who needs to ship their car.
experience with others.
Reviewed Oct. 26, 2018
The service was easy, simple, and painless. Everyone was honest and accurate, and I had no issues whatsoever. My one and only complaint is that it was so expensive. $1400 is sooo much money. My car only valued at slightly more than that haha.
Reviewed Oct. 25, 2018
My car was picked up in Hillsboro OR on the date and timeline as promised. In fact my car was picked up on my last day of work from my office. This flexibility allowed me to work my schedule as planned and have the car picked up for transport. My car was delivered to me in Ft. Mill, SC last Friday 10/19/18. The driver Mr. ** was on time and very professional. My experience was a 10/10. Thank you.
happy with our service!
Reviewed Oct. 24, 2018
I never saw the actual transporter, the guy that picked the car up in Lake Elsinore was not the guy that transported the car out of state. I did pass on information for an alternate drop off in South Carolina which the RR guy followed through on. The car arrived in good condition but I was not there to accept it, my wife did. So the car got there undamaged in the time frame RR said it would. It was a nice experience.
Thank you William, We appreciate the time you spent to share your feedback! We’re happy to hear we were able to deliver the great service you needed. Thank you for trusting us with your vehicle.
Reviewed Oct. 24, 2018
Moses was the driver who delivered my car. We communicated constantly for updates. Due to the narrowness of my street, he drove my car to me. I tried to meet him at the corner but he decided to drive to me. That was a nice service touch. Thank you.
Susan, Thank you for using Roadrunner Auto Transport! We appreciate the feedback.
Reviewed Oct. 24, 2018
My experience with Road Runner Auto Transport and the assigned Carrier (BA Trucking Company) was very good. My car was picked up and delivered on schedule. I would have no problem recommending them and will definitely use them again in the future. Great Job!
Reviewed Oct. 23, 2018
The company and the driver were great. Serge kept me informed prior to pickup as well as prior to drop-off. My auto was in the same condition at both ends of the trip. Good value and saved me the drive across the country.
Thank you, Tim. Your comment regarding the service you received is very important to us. Your feedback is appreciated, and we are delighted to hear you had a great experience with Roadrunner Auto Transport.
Reviewed Oct. 22, 2018
I had to have my transport changed to a non-working vehicle, which cost us $300.00 more. I was assured that the new driver would know the auto was not in working condition, however, when the driver arrived they did not know that they were picking up a car that was not in working condition. This was a stressful moment in an otherwise smooth encounter. However, it really was upsetting, having paid additional money to have this experience.
Kristen, we apologize for the issue that occurred during the transportation of your Audi. We understand how frustrating that must have felt, and it should have never happened. There was some miscommunication on our end, we sincerely apologize. Thank you for your feedback it will allow us to improve our services for future customers.
Reviewed Oct. 21, 2018
Vlad was extremely professional and went the extra mile for my service. He needed to be in Dallas immediately after delivery, but my flight was delayed. He was courteous, respectful, and understanding. Kudos to Vlad's professional demeanor and accommodation to my situation. He definitely is the very reason I would recommend your service to anyone.
Reviewed Oct. 21, 2018
This was a totally amazing and awesome experience. RoadRunner provided an competitive rate for movement of those cars. Arthur our carrier was absolutely the best. He was absolutely amazing and he was courteous and professional. He gave us frequent updates of his ETA. He also knew we were traveling on the road and offered any assistance we have needed during the trip. Highly recommend.
Reviewed Oct. 20, 2018
I am very pleased with the service starting from receiving to delivering my car. The driver was so helpful when receiving my car, so was the delivery guy. So friendly and cooperative, deliver my car clean as it was.
Fesseha, thank you! We appreciate the positive feedback. Our mission is to ensure that each customer has a positive shipping experience.
Reviewed Oct. 20, 2018
I am in a unique position as a customer who was neither the shipper or receiver of the auto transported. It is a car a purchased from a Ford dealer in Ohio and had shipped to a Ford dealer in Maryland. The only failing in the service was I felt disconnected from the process. I could go on-line and track what was, or was not, happening. Expecting, and being warned, the dates were approximates only, after 3 days past the pick-up date I expected an update. Both the shipper and receiver were asking me. When I texted Roadrunner Transport the car was picked up that day. It was only 1 day late in delivery. My suggestion for improved service is to update the tracking info if the approximate dates are delayed.
Thank you, John. Feedback like this helps us constantly improve our customer experiences by knowing what we are doing right and what we can work on. So, I appreciate you taking the time to send us this helpful response. We sincerely apologize about any inconvenience.
Reviewed Oct. 19, 2018
The actual transport was perfect. Once Nicholas and Minerva arrived and loaded my “baby” Porsche Boxster I knew she was in great hands! Thanks! Although a day late, I was very glad they took precautions to make sure the car was safe and the carrier in good working order.
Ruth, thank you for trusting us with your "baby". We genuinely appreciate it and we’re glad to hear that you’re happy with our service. Our mission is to ensure that each and every customer has a positive shipping experience.
Reviewed Oct. 16, 2018
The service provided by RoadRunner Transport was very pleasant and speedy. I contacted your company requesting transport of a 1967 VW Bug for pickup on the 12th of October and was estimated delivery on October 15th. It was a simple and smooth transaction and it was delivered to me on the 15th from Orlando Florida to Wellston Oklahoma. Thank you.
Patsy, thank you for the kind words. We are delighted to hear that you had such a great experience with us at Roadrunner Auto Transport. We aim to provide the same great service for each of our customers!
Reviewed Oct. 16, 2018
I have dealt with RoadRunner in the past to move vehicles, so they were a no brainer. Before I ever tried RoadRunner, I got a quote from another vehicle transport company (which was cheaper). However, I waited weeks for them to schedule a driver. With RoadRunner, I requested a quote and received confirmation the vehicle could be picked up the next day. They gave me a 7 day window, but they have always delivered my vehicles a couple day earlier than expected. Customer service is great to talk to, everyone is extremely responsive and willing to help. I would recommend using RoadRunner for anyone looking to move their vehicles. Their pricing may be a tiny bit more expensive, but you are ultimately paying for their response.
Reviewed Oct. 16, 2018
I have shipped a half a dozen cars and never once had such a professional experience with other transport companies as with RoadRunner Auto Transport. First they picked up the car within 24 hours, they said it would probably take 5 days it got here in 4 day in perfect shape. The communication from the driver on the road was daily updates on arrival time unlike other transport companies it was very reassuring. The driver is what made this experience great, and I will only use them in the future. Thanks again to RoadRunner Auto Transport and especially the driver,
Mike, Great feedback! We genuinely appreciate it and we’re glad to hear that you’re happy with our service! Thank you.
Reviewed Oct. 16, 2018
Recently had Roadrunner ship a car from the Chicago area to upstate New York. Shipping was much faster than promised! The driver was very courteous, prompt, and professional, and he did an excellent job of communicating his schedule with me via phone calls and text messages. It was the same driver/same transport truck at both ends of the trip, and the car arrived in New York in less than two days from when it was picked up in Chicago. Overall, I was very pleased with the service and would definitely recommend.
We aim to provide the best service for our customers.
Reviewed Oct. 14, 2018
I have used Roadrunner twice. The first time was in March, 2018 in which the transport failed to pick up my car. When I spoke with the office, the staff was unsympathetic and initially told me it may take a week to find another carrier. Ultimately, they got me a carrier the next day. Based upon that response, I chose to give them another chance in September. In this instance, they found me a carrier and increased the initial contract price by an additional $50.00 beyond the agreed upon contract (just two days before the car was supposed to be picked up). The total for the transport of my car from Connecticut to Florida exceeded $1300.00.
The pick-up date was on Thursday. That day I was told that the transport was delayed and would pick up my car on Friday evening or Saturday morning (I was leaving on a flight for Florida late Saturday morning). At that point, Roadrunner washed their hands of the situation and had me in direct contact with the actual transport company. I need to add that Roadrunner rarely returned my phone calls and put me off with communications on their website. On Friday I was informed that my car would not be picked until Saturday afternoon, necessitating me to leave my car with a friend. Upon arriving in Florida, I was informed that my car would not be picked up until Sunday or Monday. On Monday night, I was told that the pick-up would not take place until Tuesday night. Ultimately the car was picked up 6 days late on Wednesday and the car arrived in Florida a full week beyond the original contract date.
As a result, I was forced to lease another car at my own additional expense. During the process, I requested on various occasions to speak with a Roadrunner supervisor by phone and never received a call. I made multiple requests for a new carrier which were ignored. One pays a transport company like Roadrunner to find you a dependable carrier, to problem-solve and to use their leverage with the carrier to ensure a positive conclusion. I must say that Roadrunner failed on all counts. They were happy to collect their fee but never acted on my behalf while this terrible experience unfolded. Even more disappointing was their failure on most occasions to speak with me or return my phone calls.
The carrier that they utilized was J & J Baseball Transport out of Florida. Please note that the day before the transport company was scheduled to pick up my car in Connecticut, their transport vehicle was in Missouri and was pulled over by the Missouri authorities for 10 hours for violating Missouri Transport codes. After leaving Missouri, they were not headed for Connecticut. Instead they were in the Boston area where they dropped off and picked up more cars and that is why my car was picked up 6 days late.
It is disappointing that Roadrunner subcontracts to such undependable transport carriers. I truly question if Roadrunner works on its customers' behalf or do they simply connect fees to connect their clients with a transport regardless of the anticipated results. I will never use Roadrunner again. They have lost my trust and confidence and urge you to seek out companies who will work in your best interests. Certainly that is not Roadrunner!!!
Reviewed Sept. 29, 2018
Car was collected on time but after that the company who collected my vehicle were nothing but rude and unreliable. I’m disgusted and upset by the language and tone of the transporter. They had issues with the original driver taking sick then they called me to blame me for his illness. Total joke.
Reviewed Sept. 24, 2018
The vehicle was dropped off in a big hurry, there was no time to thoroughly inspect the car. A day later, when we went to drive the vehicle, we saw the window was cracked. RoadRunner Auto Transport is requiring an inspection report and has not offered to pay for the damage.
Reviewed Sept. 19, 2018
RoadRunner Auto Transport is the WORST, MOST UNPROFESSIONAL, LYING company I have ever had the unfortunate experience to do business with. Do not use RoadRunner Auto Transport!!! They lie about pick up, lie about delivery, do not answer their phones or emails. Bruce promised on time delivery and drop off but as soon as the order was placed he was nowhere to be found. Phone calls and emails went unanswered. I was told the car would be picked up on a certain date. No one had the courtesy to advise me that the car would not be picked up as promised until 7:30 PM.
The pickup driver, who was 15 minutes from the location, said he has just been notified to pick up the car but due to the time, he would pick up the following day. We wasted a whole day waiting for the car to be picked up. Bruce also promised a delivery to my home with a 3 hour window notice. Days went by with no response. I was finally contacted by a dispatcher who said the car would be delivered on the side of the freeway in 40 minutes. At the time I was in a new home, new state and with no transportation.
When this was relayed to the dispatcher, I was told if I didn’t make arrangements to meet the truck on the side of the freeway the car would go to Maine and they would catch me when they came back several days later. I asked to speak to a supervisor and was told they were busy. I asked for a return call and no one ever called. The dispatcher actually said I would most likely not receive a return call. If you want to deal with a professional, ethical company look elsewhere because these guys are not it. I felt like I was dealing with a bunch of gangsters.
Reviewed Sept. 14, 2018
My customer ordered a ladder on Saturday. I created a BOL on Monday morning to ship it out to him on Tuesday. Without any communication, Roadrunner canceled it. (Roadrunner says that there is never any status reported until the following day). So, on Wednesday, I looked at the status, and their website showed the BOL had been canceled. We investigated, they stonewalled. We created another BOL. The same thing happened with the same day and a half delay. Now we have a customer who will be lucky to get his ladder shipped by Friday -- almost a week after ordering it! RoadRunner is a bunch of stupid and lazy, work-averse "people" who don't care about burning their customers! My companies will never do business with them again!
Reviewed Sept. 13, 2018
I trusted my vehicle to Roadrunner Auto Shipping to transport it from California To Washington State. My initial experience with their booking dept was fine. The broker, Patrick ** did a great job. However when it came time to deliver the vehicle they failed horribly in communicating when they would deliver. People must make arrangements in advance and your shippers change the dates and times constantly and your REAL TIME tracking is a complete JOKE, which only says "Currently in Route". The number provided to me to text the driver was a bogus number and no one answered my 7 texts. Thus I would strongly suggest NOT to use this company as you will not get timely returned calls and when they do call, they have absolutely no information to provide.
Please be aware and read all the reviews before making your choice. I am still waiting for my delivery over 36 hours past the scheduled time of delivery which they verbally confirmed and which their REAL TIME tracking says. I will be happy to update this review if the final delivery goes well. Also, I feel that pushing a $95.00 insurance policy on the car when it is supposed to be covered by your policy is taking advantage of (my elderly mother and sister) who are not familiar with your promised services. If you refund the $95.00 insurance fee and deliver the vehicle without any more issues, I will update my review of your service. The delivery was a huge mistake. I waited several hours and after all the phone calls I made I was only ever contacted once 15 minutes before the driver was to arrive. This is not what was promised. Please be careful using this company. The driver didn't even know that all payments for the service were made in advance.
Reviewed Sept. 9, 2018
This is the worst, most unprofessional, lackadaisical company I have ever run across. I have never received worse service. They still have my sickly, elderly mother's money and have dropped the ball completely. They have not abided by any of our contractual or verbal agreements. I am sickened beyond belief.
Reviewed Sept. 6, 2018
Worst customer service and business I have ever dealt with. I shipped my car from Wisconsin to California and the pickup and delivery was a mess. The day of pickup I tried reaching out to understand how things worked and get an idea of when my car was going to ship and got hung up on twice. You can’t get through to customer service number you get voicemail every time and no call back. Eventually the driver showed up at 8:30 at night with no notice still no communication with Roadrunner. I was hesitant to let my car go with them as the poor customer service had me feeling like it was a scam and if they treat me like that what will they do with my belongings.
Delivery was just as bad, car did not show up on day it was supposed to show up. Again took me days to get through to anyone and the only answer I’d get was it was in route, nobody could tell me where my car was nothing. They were consistent blowing my phone up to get me to book with them but as soon as they got money out of me wanted nothing to do with me and to assist me. Also they are just a broker they send it to different carriers. Save yourself some money and ship direct with a carrier.
Reviewed Sept. 6, 2018
I am a shipping manager but do ship cars so I hunted around for carriers to deliver my mother's car to FL. I picked this one, what a mistake. They didn't pick up the day they said they would, called two days later to say they finally got a driver which by then I was out of time to book with another company so I had to go with them against my better judgment. They pick the car up, deliver on the day they said BUT... when they delivered, the car above my mother's car hydraulics system broke and ran all over her car, called to file a claim for the damage and guess what? Gave us the runaround try to get out of it. Still working on this although they claim they are insured for damages, they do not hold up to that.
Good luck if you decide on this carrier. You are taking a big chance as to whether your car will get there on time and in good condition. Please beware. They are nothing they claim to be and they claim no responsibility whatsoever for the condition your car arrives in. Word of advice signing the bill of lading damaged makes them claim no responsibility. According to them they said we shouldn't have excepted the car. I wonder what they were going to do with car if we didn't. How stupid!!!
Reviewed Aug. 14, 2018
I called and spoke to Bruce ** about shipping my daughter’s car from Denver to Orlando by the 11th which was the day we were flying in. He told me that we should ship by Monday prior and then we could meet the carrier on Saturday when we arrived. The car arrived on Thursday and I received several phone calls saying I needed to meet the driver ASAP. I told them I was not in the state yet but would be there Saturday. Friday morning a lady called and said the driver would drop the car at our hotel and lock the keys inside it. I said that was fine. Later Friday afternoon I get a message saying they were taking the car to Miami for the weekend and would deliver sometime Monday.
I tried calling the driver when I got to FL on Saturday. He spoke broken English and proceeded to yell at me that he was home with his family and would not listen to me. I had to hang up on him. I only wanted to know what time Monday. I had to rent a car for the entire weekend. When he did drop the car off Monday NIGHT, he was dirty, unkempt and hostile. Horrible disgusting man. The other reviews are correct. Once they get your money they do not answer your calls or messages anymore. You just have to pray you get your car back. Awful company. NEVER do business with them. You will regret it!!! BEWARE! Worst experience I ever had and on top of that, they charged more than they quoted. Scam company run by scum of the earth.
Reviewed Aug. 13, 2018
I am writing this email with complete disgust for the failure of this company to live up to their agreement. We booked a transport on July 8, 2018 for a 2009 VW Jetta to be transported from Boulder City, Nevada to Washington, Missouri. We live in California but have a second residence in Nevada. We received the confirmation and booking **. On Monday, August 6, 2018, we called the 800 number and left a message for Matthew ** to return our call. It’s a joke when you receive the confirmation with his name if you need assistance and he never personally returns the call. Later that day Megan called and we inquired when we would be notified of the time the auto transport would arrive Friday (today) 8/10/18. On Wednesday, we called again and again was told everything was set for Friday. On Thursday, when we called AGAIN, we left a message at extension #** Matthew ** and never received a call back.
We then chatted online with several of your representatives, Shannon, Emily, Megan. All advised us that as soon as a carrier was located, dispatch would call us. Later on Thursday, we again chatted with Shannon who assured me someone would be contacting us as soon as dispatch connected with the carrier. This morning, Friday, we chatted again with Shannon. All she could do was apologize for the miscommunication. What miscommunication? I have a confirmation that someone will pick up the car on Friday made and confirmed almost 5 weeks ago. I have called at least a dozen times to the main office in the past two days and no representative ever gets on the phone. Instead, the greeting asks for a phone number and someone will get back to me. That didn’t happen either.
So I have called Mr. **’s office a half dozen times with no return call. What is the purpose of posting his number if he never calls you back? I find it VERY hard to believe that the positive reviews on your website are valid. Your customer service lacks in customer satisfaction. We not only drove 264 miles to Nevada to await the carrier but, drove back 264 miles to California with the Jetta to get a competent transport company to do the job you apparently are unable to provide. THEN, we received an email from RoadRunner on Thursday at 4:03 pm stating: “Hello Maria, We currently have availability in the Boulder City, NV area around your requested time frame. If you're still interested in shipping your Volkswagen Jetta, we're standing by to assist you with your transportation.” That email was from Frank ** when I inquired about a quote July 8 before we booked with Matthew **.
What I find discouraging is the lip service I received from the online representatives. The answers to my question were the same script. When I asked for a manager to call me, I was advised by Shannon this morning one would call me back in the order received. That never happened. When I chatted online AGAIN with Shannon, Mary an online supervisor took over the conversation. Doesn’t anyone use the phone as a courtesy anymore? In the meantime, my son is waiting for his car and now it is delayed yet another week due to the incompetence of your service employees who cannot secure a transport driver in 5 weeks from the date of the booking. While searching for your name and email I came across other dissatisfied customers who booked with you and received the same lack of communication after leaving messages.
Due to the above, I am confident now that my vehicle would not have made it to Missouri since you require full payment once the carrier receives the customer's car. Sounds more like a scam than a business. I reviewed the 5 star reviews on your website and realize they are not from recent satisfied customers. Who posts their photo with a review? I say that because you can’t write a review on your website. Consumer Affairs on the other hand shows loads of dissatisfied customers. Perhaps the District Attorney should take an investigative interest in your fraudulent Company. Any questions feel free to contact me.
Reviewed Aug. 12, 2018
This company is “rated the top” car shipping company? Unfortunately, we didn’t see these reviews before we booked my shipping weeks ago. We hope this helps someone else. After we looked for a quote online, they emailed and called multiple times a day to book it. We assumed they had appropriate staffing and customer service, and would be responsive moving forward... WRONG! So we booked with them, they got our credit card number and said it would not be billed until a carrier was assigned and scheduled. We got billed almost immediately and told our shipment was confirmed, yet we were not given any carrier information. Our transport is supposed to be tomorrow and we are still waiting to hear from a transporter.
All the other one star reviews are 100% correct!!! Once you have booked with them, you can no longer reach them. The customer service line is never picked up. We called the “direct line” of our sales guy, Andrew, and he also now does not pick up. He used to call daily and pick up immediately before we booked, but now... nothing. It’s almost as if your number goes on a “Do not answer” list. We have been trying to reach them for the past week because we hadn’t heard from anyone to schedule a pick up time. We knew that since our pick up is on a Monday, we should hear something the previous week... WRONG!
So now, after booking weeks in advance, and being billed, we are just kind of hoping someone magically shows up tomorrow, picks up the car and delivers it. From the many reviews we have read, this seems highly unlikely. At this point, we are not even sure that this is a real company and not a scam. We are already researching new carriers. Once no one shows up and we remain unable to reach them, we will have to go with a different company, which hopefully can pick up before our flight. We will be ready to take legal action to get our refund, assuming this company even exists. We had to give at least a star to write this review. However, if you are reading this review, that is a negative star. Thanks. Please spare us the generic nonsense response. We have already read it. Just call us and get our car moved.
Reviewed Aug. 9, 2018
This company totally wasted my time for over a week. They kept stringing me on and on - even when I said that the transport was for my daughter in the military and that the timing was really important. They are NOT honorable people. I was lucky to connect with IK Transportation Co. in Westfield, MA. I was able to speak with the owner, at length, and to the driver. They were nothing but professional. My daughter's car arrived in MA today (5 days after it left Pittsburg, CA) and we took possession. Everything was great. Thanks IK Transportation. I highly recommend them.
We're so sorry to read of your experience with us. Unfortunately we are susceptible to pickup/ delivery delays that are out of our control. For this reason we express that all dates associated with transport are estimated and can never be guaranteed. We're sorry that we were unable to provide transport within your desired time frame. Thank you for your feedback.
Reviewed Aug. 9, 2018
Scheduled a car to be shipped from Santa Monica to Brooklyn. Everything was set for the 27th of July, but two days before they changed to the 29th - I was flying to NY on the 28th, so created major logistical problems. In the end, they canceled the 29th pick up and moved to the 30th. On the 30th they called saying it'd be 31st. And then they say it'd be $250 more than originally quoted because "the driver had to make a detour to pick the car". As if that was my problem. Car picked up, eventually the delivery shows 8/10, much longer than originally promised. Today (8/9), they tell me it'll be 14th or 15th. Their phone is NEVER picked up. You need to leave a message, but they never call back. TERRIBLE customer service, AVOID like the plague.
We're sorry to hear of your recent experience with us. Unfortunately during transport we are susceptible to delays due to circumstances that are out of our control. For this reason we express that all dates associated with transport are estimated, we can never guarantee specific dates. Transport delays occur for various reasons such as, traffic delays, detours, mandatory rest stops, pickup/delivery client availability delays, weight station checkups and police inspections, issues like this cannot be anticipated. Unfortunately for a cross country move like yours a delay is not uncommon. Thank you for your feedback.
Reviewed Aug. 7, 2018
We have set up for RoadRunner to ship our car on 7/28 but we still are waiting for a confirmed date. We contacted them numerous times and the answer is the same: they would contact us when they could confirm the schedule. They couldn’t even give us an ETA now. Very disappointed.
Unfortunately we rely on confirmation from our carriers before we can provide an estimated pickup date or time line. We apologize for this and appreciate your patience.
Reviewed Aug. 6, 2018
Do not use this company they do not care about you and just want your money! I booked with this company in early July to have my car shipped from Florida to Colorado the first week of August. The car was supposed to be picked up on Saturday August 4th and there were no calls no emails nothing before then or the day of. Then Saturday comes and goes and nothing. Then on Monday I tried calling them with no calls returned. We were flying out that Thursday to Colorado and we are really under the gun and quite angry with all of this. We reached out to another company and thank God they saved us! They got us booked within an hour and the driver was scheduled to pick up the car the next day. Do yourself a favor and do not use this company. They are horrible and there are way better companies out there to work with.
We sincerely apologize for the inconvenience you have experienced. There was a delay in assigning a carrier as this route was not being frequented by our transporters. Unfortunately we are susceptible to delays for issues like these, therefore we express that all dates are estimated and can never be guaranteed. We apologize and regret the experience you've had. Your feedback is appreciated and valued.
Reviewed July 31, 2018
Both Kyle ** (to CA) and Brandon ** (from CA) were excellent. The transport companies also. Truckers very polite and professional. Delivered to CA as promised and the return to FL was faster than expected, they picked up on Wednesday at CA at +-11:53PM and delivered on Sat at FL at +-11:53PM. Would recommend RoadRunner to anyone. Treated my car like if it was White Glove service. Excellent work all.
Hi Rebecca, Thank you for sharing your shipping experience we really appreciate it!
Reviewed July 30, 2018
I booked my shipment about a month ago from California to Michigan, and I still receive no confirmation. After my booking, I received no communication from the company. I have called the office a hundred times, and no one answers the phone. Only once someone called me back, and told me as they found a driver they would give me the confirmation, like what they said to everyone. However, they would not tell me by what time I will receive a confirmation. But they keep saying my reservation was confirmed. HOW??? How can you confirm my reservation if you can't even find a driver??? If I still don't receive a confirmation on the pick-up date, what should I do??? As my moving time approaches, even if I find other company the price will be very high.
Also, I have booked my flight tickets, which are non-refundable. If no one shows up in the end, who will be responsible for my lost??? I have been in contact with other auto shipment carriers because I can't trust this company's business. But right now I can't even get in touch with this company to cancel my reservation! Go to other places if you have choices!!
We sincerely apologize for your recent experience with us. We have scheduled a follow up with management to further assist you. Thank you for bringing these issues to our attention.
Reviewed July 30, 2018
Absolutely do not count on this company to follow they with their promise to ship your vehicle, not send them any money. I contacted Roadrunner a few weeks ago and entered into contract to have them ship my car. Everything was going smoothly, they found a carrier, charged my credit card for the balance owed, and told me when to expect my driver and the delivery date, I was thoroughly impressed... until my nightmare began. The afternoon the driver was supposed to show up, I called to make sure everything was going as planned, no one picked up the phone, getting a hold of a human being is impossible. I used their online chat where the representative told me the carrier cancelled my shipment and they were looking for a replacement. That was ok, that I understood... 2 days later, still no one had contacted me and the money I paid them still hadn’t been refunded to my account.
So I tried calling them again, left messages, still no contact back from Roadrunner... so I went back online and used their company chat. I spoke with Shannon and she informed me that the dispatcher was working hard on my vehicle and if they didn’t find a carrier the money would be refunded back into my account that night. That was last Thursday, now it’s Monday, still no call from Roadrunner, and still no money in my checking account that is attached to the Visa I used. Called the bank, they have no pending deposits from Roadrunner. Called Roadrunner and once again, big surprise, no one is answering my calls, but Megan in the chat said the refund would take up to 5 days.
I asked her if they found a carrier before that what would happen, and she said they would charge my credit card!!! But the money still isn’t refunded to my account and there isn’t enough in it for me to pay for the new carrier!!! Holy Smokes. What am I going to do!? We are a military family moving across the country and this company is putting me into a situation where when I get to Jacksonville FL I won’t have a car to transport my children in!!! This is how they treat their normal customers AND MILITARY MEMBERS TRANSFERING ACROSS THE COUNTRY TO CONTINUE SERVING THEIR COUNTRY? Hopefully I hear from them soon, tomorrow I will be seeking legal representation.
Reviewed July 30, 2018
We booked a car transport on 07/28 for the following Monday. We received an email to call and confirm the date for shipping. Upon calling the number in the email (**) it left me on hold then would say that all representatives are assisting other customers and to leave a message, which I did. I called again in another few minutes to see if the lines had cleared up only to receive the same message.
I tried calling again but each time was met with the same message and I was not getting a callback. So I went directly to their website and called the number given (18887772123) only to be told that their offices were closed. There was no information on their website or via the phone number on their hours of operation. So I emailed them a couple times to see if I would receive a reply that way. Their online customer support was also closed. It is quite shocking that a transportation company is closed all weekend with no point of contact for questions or confirmation.
So now it is the day of pick up, I still have not received any call back for the messages I left. Calling both of the customer service numbers above lead me to the same message of "all representatives are busy, please leave a message." The only up side is now that it is Monday their online chat service is on but response is very slow. I still have yet to have any time confirmation for pick up that is supposed to happen today. If you are reading this review, I would strongly advise seeking another auto transport service. The company offers little to none customer service and was literally the most expensive quote we got. The only reason we went with them was because of a time crunch.
We sincerely apologize for the inconveniences you have experienced. Unfortunately we are closed on Sunday's. We state this on our website as well as on our google business listing. We have sent you over a private message to further discuss the issues that occurred. Thank you for bringing this to our attention.
Reviewed July 10, 2018
I received a quote of 1200 and booked my car with a ready date of 6/28. I would have thought that a carrier would be assigned to me at least 24 hours before however on 6/28 no carrier was assigned to me. I called their customer service line which is a joke. It rings for three minutes then makes you leave a message. I left one but received no callback. I receive a callback right away once I tried to cancel because I spoke to another company that told me they quoted me too low and informed me they could assign a carrier to me that day.
RoadRunner then informed me themselves that they have a carrier in my area but the price will change from 1295 to 1495. I agree and they tell me the carrier can be at my house in an hour. I was using my car for work still as I was moving the following week so I had to leave work and meet the driver ASAP. Fast forward two weeks to 7/9 my aunt who I was shipping my car to receives a call stating the car will be there between 10am-1pm. She waits till about 2 and contacts me. I call the carrier company and am informed that they accidentally dispatched my carrier when his truck was actually in the shop. They then call my aunt and tell her they will have it to her by 10pm. She agrees however isn’t too happy about it.
They then call her after 10 and state they can’t drop it off till almost midnight. She says she can’t stay up that late. She calls me informs me of this. I call the carrier and they tell me that if they don’t deliver it today it will be an extra charge. I don’t get how they are going to charge me for their screw up but I tell them to just leave it in the driveway with the keys in it and tell my aunt.
Next day I receive a call from my aunt stating the car isn’t in her driveway. The carrier took pictures of my car in a driveway with an American flag and the unit number however my aunt doesn’t have an American flag. I have a GPS tracker in my car and to no surprise the company dropped it off at the wrong house. This was possibly the worst experience I’ve had with any company and I wouldn’t recommend this company to anyone.
Thank you for bringing these issues to our attention and giving us the opportunity to address them. We sincerely apologize for the inconveniences you had experienced and will definitely address them with the carrier that assisted with your transport. We regret the experience you've had and sincerely apologize. Your feedback is valuable to us and we will use to improve our services for future customers.
Reviewed July 4, 2018
I booked with this company on June 15th for a July 3 pickup. My research showed 15 days to be sufficient for the proper planning required on MOST competent companies' ends to solidify arrangements. On June 29th, after receiving NO follow-up communication from the company, I unsuccessfully attempted to contact the customer service department 12 times for a total of 42 minutes. On July 1st I called and left a message that went unreturned. I also submitted an update inquiry via their online help service and received a reply that offered NO information or resolution. On July 2nd I called multiple times and was able to reach a customer service rep by afternoon. She stated that they were in the process of assigning a carrier (which is the same status my request had been in since June 15th) and that the driver would contact me when they were 2-3 hours away.
July 3rd came and went and there was no pick-up. I began my attempts to contact the company again at 1030 am on July 4th and have been, as of yet, unsuccessful. I would actively discourage anyone from utilizing this company for their auto transport needs. After looking at the feedback and reviews, this seems to be a pattern of behavior with this particular company. RoadRunner Auto Transport is the most unreliable, unprofessional and disappointing transport company I have ever had the displeasure of attempting to work with. After completing 4 personal cross-country auto transports and 6 more assists, that's saying something. When a company's reviews show you who they are, BELIEVE THEM. My fervent hope is that this company reaps exactly what it sows.
We’re so sorry to read of your experience with us and sincerely apologize. We strive to provide excellent customer service and deeply regret the experience you’ve had. All feedback is important to us and we appreciate the time you took to share your experience with us. This feedback will allow us to improve our service for future customers.
Reviewed July 3, 2018
I called them over 10 times. There was no response to any of my messages and they never picked up phone. They failed to pick my car up completely or notify me that there was a delay. The only called me the following day after I talked to a representative online. The guy I spoke to laughed and said, good luck finding another company to move my car. This company is disrespectful and simply expects you to put up with their poor service.
We’re so sorry to read of your experience with us and sincerely apologize. We strive to provide excellent customer service and deeply regret the experience you’ve had. All feedback is important to us and we appreciate the time you took to share your experience with us. This feedback will allow us to improve our service for future customers.
Reviewed July 3, 2018
I booked a week ahead. It’s been ten days now. My vehicle supposed to be picked up last Saturday but no one showed up. Yes, nobody explained the situation. I tried to make a call but since it was weekend, I had to email them and complained. On Monday (Today), RoadRunner didn’t reply to my emails and I have to call few times. It was hard to reach them. The messages didn’t help at all. They just said they are trying their best but they are not sure, so they can’t confirm anything. They said it will take another 7 to 10 days to find a carrier for my vehicle. WHAT??? When I got a quote or booked, they didn’t mention anything about this. They just said, "There’s still availability for your desired date, so hurry to book!!!" And I paid the deposit! I’m moving after three days and my car is not picked up. If the carrier doesn’t show up in three days, what should I do? I don’t understand why there’s booking system!!!
Thank you for bringing this issue to our attention. We apologize for your recent experience and would like assist you. A carrier has been assigned for your move. A representative from our customer service department will be following up with you shortly to give you more information regarding your pickup.
Reviewed June 29, 2018
I booked the transport of my vehicle 6 weeks in advance. Vehicle to be transported from Minnesota to California. RoadRunner couldn't contact me enough before I booked with them. Once I booked, total, deafening silence. I tried calling, leaving voicemails, sending emails - all to no avail. No one ever responded to a single contact. A few days before the schedule shipment, I contacted them because I still had no confirmation of a carrier assignment, and no confirmation that my pickup date was good. I had to contact them through their chat access. Was basically told there was nothing they could do.
I am now stuck here, having made travel plans to go to Minnesota from California, four days before pickup (2 of those days over the weekend) not knowing if they are going to pick up the car or not. Can't talk to a real person, cannot get any confirmation, it's certainly as if they don't care. It is totally unacceptable to make a booking well in advance, provide them with all necessary info and deposit info, be assured everything is great, then receive no info and be down to 4 days before shipping and still no confirmation or anyone to talk to. It's like the company doesn't really exist except to take your order and then disappear. If I could give them zero stars I would.
Dennis, Thank you for bringing this issue to our attention. We sincerely apologize for your recent experience and would like assist you. A representative from our customer service department will be following up with you shortly.
Reviewed June 28, 2018
Not only are the customer support staff incredibly RUDE, but they don’t have direction from the Supervisor because he is the exact same way as well!! Called to report a rude experience with one of the customer service representatives, Jordan **, then while explaining the situation, I’m continually interrupted and basically told that what happened doesn’t matter. What took the cake was when the SUPERVISOR, Zach, after continuously interrupting me, hung up in my face! Will NEVER use their services and I DO NOT recommend them to ANYONE.
Thank you for bringing these issues to our attention so that we can address them with the representatives that assisted you. We’re so sorry to read of your experience with us and sincerely apologize. We strive to provide excellent customer service and deeply regret the experience you’ve had.
Reviewed June 26, 2018
I had booked shipment of 2 cars 10 days back. Today was the pickup date. No pickup. No communication. I tried calling them at least 10 times in last days. Even if somebody picks up after trying 5 times, they put me on hold never to return. This is beyond frustration. I have already booked my flight for myself to leave the place tomorrow. I am stranded now. Even if keep my cars at friends place, I have to rent a car in the destination city for more no. of days. Eventually the cost of shipment is too high for the unreliability. Learnt my lesson in hard way to trust these guys. Even after planning ahead by 10 days I am suffering.
We appreciate the opportunity to address your situation. We have notified our customer service team and have scheduled a follow up. A representative will be following up with you within 2 business days to further assist you.
Reviewed June 26, 2018
We booked our car transport on 6/3 for a 6/22 pick up for a cross country move from AZ to NC. Today is 6/26 and Roadrunner Auto Transport hasn’t shown up. We have called the customer service number daily, we were left on hold through their automated answering service, and our call was never picked up by a live person. We left over 5 messages and have emailed 2 times all in the past 5 days with NO RESPONSES. We even sent a message through Facebook last night, NO RESPONSES. We are leaving tomorrow and still have no idea how we are going to move our car. We are stressed out, completely frustrated, and extremely disappointed with the lack of customer service Roadrunner Auto Transport is providing.
Jeffrey,
We’re so sorry to read of your experience with us and sincerely apologize. We strive to provide excellent customer service and deeply regret the experience you’ve had. All feedback is important to us and we appreciate the time you took to share your experience with us. This feedback will allow us to improve our service for future customers.
Reviewed June 22, 2018
Needed to have my 65 Corvette Fuelie and 50 Anniversary 2015 Mustang moved to our new home in the Texas Hill Country. RoadRunner was able to have an enclosed van pick up the cars early in the morning and delivered late the same afternoon. Having had cars shipped in the past, the driver is key to the process being easy or scary as heck. We won the lottery and our driver was the best. He cared for the cars like they were his own.
Rick, Thank you for sharing your shipping experience with us here at Road Runner Auto Transport! We strive to provide the same great service for each of our customers.
Reviewed June 21, 2018
I finalized the booking with this company on May 7, for June 20. It is June 21 (they had SIX WEEKS) to figure out how to get my car from point A to point B. I get the run-around any time I try to ask for an update. I am moving across the country, and need to both ensure my car is on the carrier, and receive it on the other side. This company was great in booking the car, and terrible on the follow through and execution. I would not use them again, given the amount of additional and unnecessary stress this process is creating.
We’re so sorry to read of your experience with us and sincerely apologize. We strive to provide excellent customer service and deeply regret the experience you’ve had. All feedback is important to us and we appreciate the time you took to share your experience with us. This feedback will allow us to improve our service for future customers.
Reviewed June 15, 2018
I am writing this review because I booked an auto transport exactly one month ago today for a pick up of 06/18 for a shipment from Miami to LA. I was told that I would be contacted when a driver was assigned. I've call on numerous occasions but still no driver. Because it's Friday and my car was to be shipped on Monday, I tried calling a few times today to cancel but only received the voicemail although they are open until 9pm. I would not recommend this company because, even a month out, they were not able to find a driver to ship my vehicle in a timely manner.
We’re so sorry to read of your experience with us and sincerely apologize. We strive to provide excellent customer service and deeply regret the experience you’ve had. Unfortunately we were unable to secure a carrier for your route within your desired shipping dates. We are susceptible to delays and for this reason can never guarantee specific dates. All feedback is important to us and we appreciate the time you took to share your experience with us. This feedback will allow us to improve our service for future customers.
Reviewed June 13, 2018
The reservation was easy to make and the details were accurately recorded. The vehicle was picked up on time and the transport driver carefully inspected the vehicle and had me sign off on his observations. The delivery occurred even sooner than promised. Great experience all around.
Paul, Thank you for taking the time to share your shipping experience with us here at Road Runner Auto Transport. Please let us know if you wish to ship again in the future.
Reviewed June 10, 2018
They quoted us ** for our car to be shipped 5 hours. We paid over half the balance to them on our credit card. And said we only needed to pay 150 to the people who delivered the car. When the car was delivered they said Roadrunner said we would give them 200. We were asking why it was 200 and they said, "Here's our contract. It says y'all will give us 200." We showed them our email from them showing the balance of only needing to pay 150. We had to give the extra 50 or they would have taken our car for not paying. These people are crooks and will rip you off!!!
Christina, We sincerely apologize for any confusion regarding payment. We have not charged you anything extra then the amount we quoted you. Your transport was quoted at $345 and that is exactly what you were charged. The only change made was $200 to the driver instead of $150 and $145 deposit on your card. We never raised any prices. We hope this clarifies any confusion.
Reviewed June 6, 2018
I am so angry, we are waiting for a return call for pickup that should have happened on May 31 and never did. My father passed away and left me his car. I am a single mother of a child with autism. I am in desperate need of this vehicle. We are already stressed with the passing of my dad. know we are stressed with the lack of professionalism and compassion. I DO NOT RECOMMEND ROADRUNNER TRANSPORTATION.
Kimberly, We sincerely apologize and deeply regret the experience you've had. We never intended to cause such a disruption. When transporting vehicles we become susceptible to delays for reasons that are out of our control. For this reason we can never guarantee specific dates and all dates associated with transport are estimated.We do apologize and appreciate you bringing these issues to our attention.
Reviewed June 5, 2018
The carrier RoadRunner Auto Transport assigned to move my vehicle went above and beyond my expectations. My truck was in need of repair upon reaching Ohio. The carrier notified me immediately and agreed to drop it off at a repair shop for me to pick up, fixed, once I reached Ohio. I am forever grateful for the care given my vehicle by the Road Runner carrier. I highly recommend this company to meet transport needs.
Helene,
Thank you for sharing your experience with us here at Road Runner Auto Transport. We appreciate the time you took to provide feedback. We strive to provide the same great service for each of our customers.
Reviewed June 4, 2018
This company is also known as Caribbean Car Transport, Puerto Rico Car Transport, and probably other names and have various numbers that lead to the same call center 904-322-7644, (954) 448-7447; 888-777-2123, etc. When I first searched for shipping a car overseas I did a quote online and a guy named Ralph ** called me back immediately. I thought wow! they have good customer service. After I won the bid at an auction in GA and I called for transport I was told that because the car has some damage is going to be $100 more than what I was originally quoted. It wasn't optimal but given the fact that I needed the car to be transported I agreed. This was a BIG MISTAKE!!! I can't write this in letters big enough.
I paid $1495 which I was told by Ralph (which was all buddy buddy) that I would not be charged until the car is picked from the auction. On May 1, 2018 I did all the required paperwork with Giselle ** and everything went well this was on Tuesday. I checked my account and I noticed that they took my money the following day and told me the car would be picked up no later than Thursday afternoon which was the last day that the auction would hold my car without charging me storage fees. I was told that the tracking number does not work until your car gets to the port. According to the contract the car was supposed to be at the port by 5/9/18 and was supposed to be available for pick up on 5/22/18.
The next Monday I called the auction to find out about the title and I see that I am being charged storage fees. I was like WTH is this? It must be some kind of mistake the auction checked and double checked and told me that no one has picked up the car and they have to charge $20 per day until the car is picked up. So I start calling Ralph (954) 448-7447 ext ** and Giselle ** 904.322.7644 ext **. I left both of them numerous messages and neither one answered. I also sent them various emails and got no response.
I called the Caribbean Car Shipping customer service number. At least the lady who answered Jocelyn was very nice and tried to help but she has limited access to info and it does not seem that she has much influence over what happens. I kept on calling them on a daily basis for a week and a half and each time I call I was on hold for at least 30 minutes. I am not exaggerating another time I was on hold for one hour and 5 minutes.. So to make a story short. I had to pay almost two hundred dollars extra for the car due to storage fees.
So after they picked up the car it took them about another week to get it to the port. As of now the car is still seating at the port supposedly in FL. I call and call and every time I get told that the car will be shipped "sometime this week but I never get a date" because everything with these people is always an estimate. Each time I call is a different excuse as to why the car has not been shipped. There is not enough staff at the port or something stupid or other. So it's been almost a month since I've been dealing with this ordeal.
My recommendation is STAY THE HELL AWAY FROM THESE PEOPLE!!!! THEY ARE NOT SHIPPING COMPANIES THEY ARE BROKERS. It would not be so bad if they were responsible and actually knew what they were doing. Save yourself the headache and find someone else. I would give this company negative stars if I could. The only reason I put one star is because I am required to do so in order to be able to write the review.
Erick,
We sincerely apologize for the inconveniences this delay has caused you. We appreciate your bringing this to our attention so that we have the opportunity to address and resolve your issues. A representative will be in touch with you to further assist you.
Reviewed May 31, 2018
All the other 1 star reviews on RoadRunner Auto Transport are 100% correct. This company will call you several times a day when you get a quote to try and get you to book and give them a credit card. Once you book all communication is cut off. My pick up date came and went, they never showed up, never called and it is not possible to get them on the phone or a response from emails. If you call, they automatically place you on hold for 5 to 10 minutes then say they can't take your call and to leave a message. The messages are never returned.
I even selected the option to make a new booking which they answer after 2 rings. When I explained I already had a booking and needed information, they say "hold on a minute" and then they don't come back on the line and it goes to the "can't take your call, leave message" routine. They say to cancel and avoid being charged you MUST speak to a representative at (888) 574-6638, that number rings several times, answers and immediately disconnects. Over 50 emails and 40 calls went unanswered. DO NOT USE THIS COMPANY AS THEY WILL NOT BE TRANSPORTING YOUR CAR.
Michael,
All feedback is important to us and we appreciate the time you took to share your experience with us. Unfortunately due to high season demands we are experiencing a high volume of calls and apologize for any difficulties you encountered reaching us. We strive to provide excellent service and regret the experience you've had. We are currently making internal changes to improve our customer service experience for future customers.
Reviewed May 23, 2018
I have recently gotten on the computer for finding a reputable Moving Carrier from Florida and to Ohio, the companies bad mouth each other. I don't know who to go with. I have decided to go with Household Hauling in Hallandale, Fl. RoadRunner called me to ask if I made a decision. I told them who I chose and they were indirectly badmouthing Household Hauling, now I don't know who to believe. Could you help me as a single and senior citizen.
Hi Eloise,
Unfortunately you have us confused with a different company here at Road Runner Auto Transport we only ship vehicles not house hold goods. We suggest you use this link to search here on Consumer Affairs for a reputable moving company. Please let us know if you need assistance with transporting your vehicle. Best of luck we hope this helps!
https://www.consumeraffairs.com/movers/
Reviewed May 17, 2018
It is the day that I was to have RoadRunner come pick up our 2 SUVs and we still don't have confirmation of them being picked up. Supervisor who would not allow me to talk to anyone above her said that she was "baffled" that no driver had picked up the route because it is an "easy one from California to North Carolina". The supervisor went on to tell me the process is they take an order, which she called an estimated day they would try to pick up our cars and then they throw it on some dashboard and drivers call in and bid for the deal. If no drivers call in, you are screwed. She offered it's not a big deal if I am not physically present when the cars get picked up. I could put the keys somewhere or have another person become the contact while we wait for what could be days, months, years for someone to pick up the order. ABSOLUTELY RIDICULOUS.
Over the past 10 days, I have constantly called, emailed and requested calls for status. The salesperson Brandon ** disappeared after the sale. I have sent numerous emails to him and called him saying, 'Hey can you help me," and nothing. They also quit doing things in writing about 1 week prior. The last email I got was 5 days before the move and they said the following: "Yes, we are still awaiting carrier confirmation on your booking. Since your ready date isn’t until 5/17 as we get closer to that date a call will be placed once a carrier confirms the pickup, we're hopeful for early next week." I am "baffled" at how this company does business and would strongly suggest you go elsewhere for service. It's not that there is an issue, it is how they are handling it. No options to really help me, no commitment whatsoever as to a date and they are "baffled"... So am I.
Randy,
We're so sorry to read of your experience with us. We sincerely apologize and deeply regret the experience you've had. We appreciate the time you took to review our service and provide valuable feedback. We are currently making internal changes to improve our services for future customers.
Reviewed April 26, 2018
Transport 2008 Toyota RAV4 from Reno, Nevada to Danbury, Connecticut. The car was loaded up on time and delivered to the destination. The transport unit had a mechanical problems so the car was unloaded/delivered about 20 miles form the destination without problems, although my daughter was a little bit scared bringing $1,200 cash to the site at 9PM in the evening.
Reviewed April 17, 2018
When I call to customer care for booking a car delivery they were very polite and were keep on calling until l booked the delivery. Once it's booked they were gone. They won't respond, and if you try 10 time you may be lucky to reach them. Even after you caught them on call, they won't tell you how many days/weeks it will take to pick your car. I waited for one week and when I called them they said, "If you want you can cancel your booking." Staff were really irresponsible. Don't go for this Transport.
Reviewed April 12, 2018
Hired and PAID RoadRunner $1,294.00 to transport a vehicle for us. They were polite and professional up until the point they received our check. Cashed our check and DISAPPEARED - have been calling our contact as well as customer service for over one week. No answer, no reply, no car, money gone. COMPLETE and TOTAL CROOKS.
Reviewed March 29, 2018
Very courteous and friendly when making the reservation. The transporter texted me the night before giving me an approximate time the vehicle would be picked up. The transporter was on time and extremely polite. He took great care in loading the vehicle. When the transporter got to the destination he texted me and send a picture to confirm. Excellent customer service and very appreciative for the business. I would highly recommend.
Reviewed March 24, 2018
I booked the service after talking to the customer service group after emailing a form. Very professional and very responsive and they called me back same day multiple times. I agreed to booking time and they said it was confirmed. The day before the car pick up I called the service and they said it was booked and they would call me the day before the pick up. It took me 3 times and waiting to get through to the carrier booking area. This is a different department than the quote department. It is now 7:43 pm. I have been calling all day and after 8 calls I was able to talk to someone that told me I was all set and they would call me 3 hours before pick up today with the last pick up being 9 pm. I used the email message service and I have been calling non stop since 6 pm. No return calls. I reached the sales department and they said they had nothing to do with the pick up service. I guess they sell you the dream and then no one cares.
Steve,
We sincerely apologize for the inconveniences you have experienced. We strive to provide excellent customer service and regret the experience you've had. Thank you for providing feedback it will allow us to make changes to better our services for future customers.
Reviewed March 15, 2018
Needed a vehicle picked up at my home in PA and dropped off in GA. The person who came to my home was very nice and professional. I got a call 45 minutes before the vehicle was to be delivered in Georgia just to confirm address with me. Great experience!
Hi Janet,
Thank you for sharing your positive experience with us here at Road Runner Auto Transport! We really appreciate it!
Reviewed March 12, 2018
My experience with RoadRunner was completely excellent!! The driver was very professional and friendly. Delivery was ahead of schedule and pickup was on time. The price was right, service was great and I would highly recommend RoadRunner to anyone needing to transport a vehicle.
Hi Bill,
We are delighted to read that you were happy with our services! We strive to provide the same excellent service to each of our customers. Thank you for the feedback we really appreciate it!
Reviewed Jan. 12, 2018
Finding the need to transport my car from CT to FL I called this company 3 weeks prior to anticipated pickup. I was assured my given date of pickup would be met. I was told they would call me 24-48 hours prior to pick up. Being anxious I called the Monday before the Friday pickup was due. I was told “they are working on it”. I began calling again on Thursday and was told they hadn’t found a carrier yet but they would and then call me. They repeated several times their drivers worked 9-9 pm and they would find someone. I continued calling until Friday morning when I was again told no drivers yet but be patient. Given a packed car and airline tickets for Saturday morning my inner feeling was now distrustful. I continued calling for updates and finally asked for a supervisor.
I was put on hold and finally hung up and called back opting for the information persons and not the “information on booked pickups. I was then told drivers were scarce because of the past holidays and they frankly had no idea when my car could be picked up. Despite my booking 3 weeks ahead of pickup time they obviously had my date buried under their backlog. “You will just have to wait“ was the next statement from their representative. I then called another company, booked my car with assurances it would be picked up in the morning and called Roadrunners and cancelled. I WOULD NEVER RECOMMEND THIS COMPANY. Poor communication... No transparency and worse... Wants the business and can’t provide it.
We sincerely apologize for the inconveniences you have experienced. We can never guarantee specific pick up dates for this exact reason. We are susceptible to delays during transport therefore we let our customers know that all dates are tentative. We're sorry we were unable to provide the pickup on the date that you needed. Thank you for your feedback it will help us make necessary improvements to our customer support team.
Reviewed Jan. 6, 2018
My car was supposed to get to me on Wednesday (it is now Saturday). It was already a day late, then There was a delay for it coming Thursday because of weather conditions, which is understandable but then the company failed to get it to me the following day. They then dropped my car off at another company (in no way related to the first company) and only gave me one phone number to call. This company then told me my car would be to me Saturday by noon. And it is now Saturday at 1pm and I have yet to hear from them, I have called both companies several times and there is no answer. DO NOT USE THIS COMPANY. They have failed to meet timeline after timeline and make good on multiple things they have told me. They have handled this situation with complete disregard for my vehicle and me, considering I do not have a vehicle until they show up with mine.
Reviewed Dec. 28, 2017
After I was clarified on the sequence of the transport process, including the down payment price range, I was very satisfied and appreciated the professional performance of the entire RoadRunner team.
Reviewed Dec. 28, 2017
RoadRunner Auto Transport is the worst of the worst. They were very aggressive in booking the transport of my car on a specific date. I was told by Shawn/Sean that RoadRunner was a service organization and that my car would be picked up on time and delivered on time. AFTER 9 DAYS, I NEVER had a driver to transport my car from San Diego to Baton Rouge.
After they failed to meet the initial deadline, I gave them another week and a driver was never identified. I called and emailed them not less than 15 times AND NEVER RECEIVED A RESPONSE. I HAVE NEVER HAD A WORST EXPERIENCE WITH A "SERVICE" ORGANIZATION IN MY LIFE. After I finally spoke to a "manager" who admitted after 9 days there was never a driver assigned to the delivery of my car, there was not a "we're sorry" or "what can we do to address this problem?" There was no remorse whatsoever. It was just a day in the life of this company. Here is what happened to me:
December 18, Monday. Place order with Shawn/Sean. He told me to hurry to order so that he could expedite pick up on Wednesday or Thursday. He encouraged me to sign up quickly. He also told me why I should use RoadRunner because of the service you provide. Again, I stressed that I wanted the vehicle picked up no later than Thursday. Shawn/Sean said that “would work”.December 19, Tuesday. Received Booking Confirmation. (8:27 a.m.) I continued to monitor their website for Carrier Assignment.
December 19, Tuesday. Called and was told that you were waiting on a driver but it looked like Thursday was possible.
December 20, Wednesday. Called and was told that they were waiting on a driver but it looked like Thursday was still possible.
December 21, Thursday. Called and was told that they were waiting on a driver but it looked like Thursday was still possible. Instead of taking a risk and knowing that the shop that had my car would be closed on Friday, I rescheduled to December 27. The woman said that would be no problem and it would be picked up on Wednesday, December 27th. Received another booking confirmation with December 27th. I continued to monitor their site and saw that there was still no Carrier Assignment.
December 26, Tuesday10:00 a.m. Spoke to a lady who said that there had not been an assignment but it would happen by the end of the day (Tuesday). Continued to monitor the site – no Carrier Assignment.
4:00 p.m. Called – no answer – left message to return call which said that the next available representative would return the call. No call returned.
5:48 p.m. Called – waited and was disconnected.
5:51 p.m. Called – no answer – left message to return call which said that the next available representative would return the call. No call returned.6:03 p.m. Sent email on the info@RRAutoTransport.com email with information and asked for a call – no response.
6:10 p.m. Sent email on Contact Us within website with information – no response.
December 27, Wednesday9:45 a.m. Spoke to a Laura who said that there had not been an assignment but you were still trying to get a driver. I asked, "Will the car be picked up “yes or no” today?" She said that she couldn’t answer that. I asked if a manager would call me. She said that she would give the message to the manager. I told her that I would call back at noon. If the car isn’t going to be picked up today, I want to cancel and submit reports of these events. THE MANAGER NEVER CALLED ME BACK.
10:15 Sent another email asking for someone to call me to see if the car was going to be picked up as scheduled (2nd request).12:50 Sent another email asking for someone to call me to see if the car was going to be picked up as scheduled (3rd request).
1:30 Called, left a message.
1:45 Finally got a person and asked to speak to a manager that admitted that there was no driver and she had no idea when one would be assigned. I cancelled. NO ONE FROM THIS COMPANY CONTACTED ME SINCE DECEMBER 18 TO DECEMBER 27.
Reviewed Dec. 19, 2017
This company is the WORST in Customer Service and has just succeeded in completely ruining Christmas, as I booked shipment of my vehicle as a present to my son (Booking # **) to California from Alabama on November 2nd, and after speaking with 3 representatives (Nicole, Clarie, and Elizabeth) who did a below mediocre attempt to locate their trucking company (Rus-AL,Inc. who has still never responded).
Their manager (Pam) then suggests a new appointment with another company with an uncertain vehicle pick up day/time, and refused to accommodate a first time client with even a suggestion of some sort of discount for the inconvenience of a new booking, undocumented urgency as I have a flight out of Alabama on 12/19, an unreturned voicemail left for 4th associate Nick **, and overall piss-poor client and 3rd party services experienced. I refuse to promote this company, as there is NOT one decent, empathetic human being associated with RoadRunner!
Reviewed Dec. 14, 2017
The whole process was outstanding from the start to the finish. Upon Contacting RoadRunner they fulfilled their promise To ship my vehicle from Indianapolis Indiana to Fort Worth Texas on 8 December 2017 and arrived on 13 December 2017. The communication between myself your staff and the driver was simply outstanding; my vehicle was in superb shape and the driver was A true professional which allowed me to focus on my move and not worry my car. I would personally like to thank the team at RoadRunner and the driver for a job well done.
Reviewed Dec. 13, 2017
I called RoadRunner to ship my parents car from Maryland to California within 7 days before our move and they are the only company that called back immediately and did exactly what they said they were going good to do. The driver Idee, was so polite and professional and exactly on time. Both at time of pickup and time of delivery. We was amazing moving the cars around on the car carrier. I will definitely recommend RoadRunner and will definitely use them again in the future!
Reviewed Dec. 12, 2017
All I can say is AMAZING!!! My car was booked on Tuesday, & it was picked up on Wednesday! I received my car on Saturday afternoon! I was in shock! Such a great experience! Not a single scratch on my baby (car).
Reviewed Dec. 12, 2017
Our car was booked to be picked up by a carrier between Nov 16-24. We had driven to CA using our 2nd vehicle departing the 18th. We left the car with a neighbor. We kept calling the other carrier and they could never confirm the day of pick up. Finally Thursday November 30th I googled car carrier transport from MI to CA. Online I entered zip codes and details and within a minute had a price quote. I called the company and the man I spoke with said they might be able to pick the car up on Saturday the 2nd or certainly no later than Monday the 4th.
We called the other car carrier and they still could not confirm a pick up. We canceled the booking. Called RoadRunner back and confirmed. At 8:30 AM on Saturday the car was picked up and on the car carrier. We were told the car would be delivered by delivered around 6pm Tuesday 5th. It was delivered around 4pm! Everything with RoadRunner was terrific. The competitive quote with the other company, and we had our car in under a week. Footnote: The other company called that week and said they could pick up the car. LOL! We already had the car in CA!
Reviewed Dec. 10, 2017
I had never shipped a car before and was moving from Phoenix, Arizona to Portland, Oregon. I discovered RoadRunner in an online search, read their reviews, booked online and received a very prompt telephone confirmation. The driver was very prompt and professional during pickup and drop-off. I even got my car a day earlier than expected in Portland. A good experience all around. RoadRunner is tops in my book.
Reviewed Dec. 7, 2017
I cannot say enough for the professionalism and service provided by RoadRunner and especially the driver (Brett). The event was coordinated very well as well as the communication and instructions. Will definitely consider them first for future transportation needs.
Reviewed Dec. 7, 2017
There is nothing quite as anxiety provoking as shipping your most valued possession across country. Thankfully between the customer service representatives and my amazing driver the great majority of anxiety was converted into relief. I felt my car was in good hands right away at pick up my. My driver was incredible communicative during pick up and delivery arrangement, and even dropped off a day in advance with my approval. I cannot thank RoadRunner enough for the easing my transition from California to Virginia. If you are look for quality service, RR should be among your top considerations.
Reviewed Dec. 6, 2017
My first time using a transport service to ship a vehicle. From the time I was given a quote to the time the vehicle arrived at its final destination I have had nothing but exceptional service with RoadRunner. Will definitely use them again shall the need arise. Thank you again.
Reviewed Dec. 4, 2017
My entire experience with RoadRunner Transport was flawless. My sales associate made me feel very confident when I scheduled my vehicle transport from Dallas, TX area to Lincoln, CA. He set up everything to meet with my schedule perfectly and on pretty short notice (probably 6 days notice). RoadRunner reps contacted me the whole way with more precise details on the pick-up and drop-off. My transport driver was a very courteous young man who picked up my vehicle on time (technically 15 mins early) and delivered it to me half-way across the country about two days later. He gave me advanced notice that he was going to arrive so early. The car showed up right on time and was in perfect condition.
Reviewed Dec. 4, 2017
Road Runner provided quality Service. The order was placed on a Sunday and the car was delivered on Tuesday! RR was in assertive with communication and a pleasure to work with. I would highly recommend them.
Reviewed Nov. 30, 2017
I started with another hauler, but little or no service in notification to me. Got call from you, said would have room for me. We agreed on Tuesday, pickup on Wednesday. Delivery date announced, two hours before called and we were ready. Announced time came within 5 minutes. Drivers were clean and mannerly.
Reviewed Nov. 29, 2017
Shipped a Can Am SPYDER from WA to CO. Shipper called ahead on the day of the delivery, arrived when expected, loaded the Can Am SPYDER on an enclosed trailer with care. Called an hour out before arriving at my drop off location and took the same care unloading the Can Am. Driver was courteous at both locations.
Reviewed Nov. 28, 2017
We have shipped our corvette three times through RoadRunner. All carriers arrived exactly within the half hour time slot. All came with excellent equipment and took amazing care of the car. We're meticulous at protecting the car using foam against the doors. Drivers were always very pleasant and the cars were delivered exactly within the 30 minute window we were given. A great experience. We will use them again.
Reviewed Nov. 28, 2017
Everyone was very professional and transported our car to our son before the due time, which was great. I have never done this before and was a little nervous but RoadRunner is a very professional organization. I would highly recommend them.
Reviewed Nov. 27, 2017
Corvette delivery - Michigan to Florida. Great experience! Pick-up on time and very professional. The drivers, Kevin and Chuck, answered all questions on concerns and delivery. Arrived on time. Loading and unloading were done with great care. I will use them again and would not hesitate to recommend their service.
Reviewed Nov. 27, 2017
I found RoadRunner on the internet. I looked up to other shipping companies. There was on that cheaper but they did not call me back for days. Everyone I spoke to at RoadRunner was helpful and professional. Even the driver was polite and communicated with me about the pick up times. Overall it was an easy experience and cost me less to ship the car than it would have to drive it myself. Portland to Oregon to Cape Cod mass in 7 days including the Thanksgiving Holiday. GREAT JOB.
Reviewed Nov. 22, 2017
Very reliable company. Delivered exactly at the right date and the right time. Staff was very friendly and accurate. I did not get the runaround like other companies. My first price was the final price. Don’t be fooled by cheaper companies. They wheel you in with lower rates and then call you last minute and tell you that you need to pay more. I will be working with Road Runner in the future. Highly recommended.
Reviewed Nov. 21, 2017
I waited 2 weeks for another dispatcher to try and find a carrier to transport my car. Once I contacted RoadRunner I had the feeling that the job was going to be taken care of quickly and correctly. Great company. I only wish I had called them first.
Reviewed Nov. 21, 2017
Booking, pick-up, delivery and paying for my car to be transported across the country was very simple and streamlined for online use. The car was delivered early, was well secured and the both the driver and office staff I communicated with were polite and professional. I recommend RoadRunner.
Reviewed Nov. 20, 2017
We were very happy from start to finish with booking pickup of our truck and delivery of it to our daughter in Minnesota. We liked the friendliness of the driver Jim who kept us informed of where he was and also called our daughter to schedule a safe delivery. He did it in 3 days too from WA to MN. We were SO impressed and would highly recommend RoadRunner to anyone contemplating moving their vehicle across several states.
Reviewed Nov. 17, 2017
After several bad experiences previously with the middlemen (the brokers), I tried one of the earlier direct-to driver services and it didn't work out very well. So, I went again with a highly rated broker-- Road Runner -- and hoped for the best. I was very disappointed. The "agents" or "brokers" all source from the same network and add no value to the process. In the era of Uber and Lyft, we are all spoiled by good, direct to consumer service, and this industry needs the same thing.
Road Runner did not confirm a driver within the time specified, and finally got one when I threatened to drop them at 5pm that day. I can speculate that they just cut their margin to get a sale. They did not inform the driver of the pickup constraints (my car seller couldn't be home mid day due to a 2 hour commute to work), and I was not allowed to speak to the driver directly -- their "control" mechanism. Sure enough, he called at 11am saying he was one hour away. I had requested top load, and morning or late afternoon pickup with 24 hours notice. When he was finally able to get the car loaded, he claimed he had never been told this. Finally, the company (Road Runner), takes messages or you wait on hold forever and doesn’t return your call in a timely manner, and you never deal with the same person. Never again, Road Runner!!!
Reviewed Nov. 16, 2017
I have a 1970 Chevy Impala classic car and built as a Lowrider. So I was very skeptical on hiring someone to deliver my car from Los Angeles to Sacramento an 6 hour plus drive. But RoadRunner delivered my vehicle promptly and safely. Awesome service all around. I highly recommend their service to anyone. And I will be using them again in the future. Excellent service and the Driver was very passionate about his job and making sure my car was delivered safely.
Reviewed Nov. 16, 2017
I had terrible experience with this company! They took my deposit and driver never call me back! They promised me pick up my car on time, but driver was calling me in 2 days and wanted pick up my car too late night! I disappointed! I don't recommend this company! For that money they charged me I was accepting quality service!
Updated on 11/20/2017: I disappointed!!! They supposed charged for transfer 700$ like I signed! But when they delivered my car the driver call me and asked 450$ dollars cash, but I have to pay only 400! Other companies were ready transfer my car for 525$, but I thought RoadRunner was very good reviews but it isn’t! It was cost my almost 1 week to get my car!
Reviewed Nov. 16, 2017
I contracted with RoadRunner to transport a car from California, San Francisco area to Long Island NY and paid an additional $400.00 for an enclosed carrier. The car was picked up by an open carrier, two days later than the original pickup date and delivered via an open car trailer! The delivering company assured me the car traveled across country in an enclosed trailer! The car was delivered, from New Jersey, by a smaller open vehicle because the local roads wouldn't accommodate an eighteen wheeler! In the past 6 yrs I have had two eighteen wheelers deliver two vehicles to this same address.
RoadRunner also gave me the name of a company to pay a certified check which I gave the driver as instructed by RoadRunner. I got a call the next day from the company that delivered the car telling me the name on the check wasn't theirs and to please make arrangements to pay them. RoadRunner is not a company you should choose for any of their "services".
Reviewed Nov. 13, 2017
My experience with RoadRunner Auto Transport was just wonderful from beginning to end. Everyone was very helpful and reliable; from people at the phone to the drivers. My car was picked up on time and delivered before the delivery date. I was very surprised and pleased. I would absolutely recommend the company.
Reviewed Nov. 13, 2017
I had a project car transported from NC to MD, RoadRunner did a great job handling the logistics for me. Their service was reliable and fast. Whenever I had a question or concerns there was always somebody there to talk to and get it cleared up.
Reviewed Nov. 11, 2017
I would definitely recommend RoadRunner transport services. They were reasonably priced, timely at both the pickup site and at the delivery site and they were very professional/courteous. I thought shipping a vehicle would be much more difficult, but using RoadRunner Auto Transport made it a very easy process. My nephew was beyond thrilled to get his very first car!
Reviewed Nov. 9, 2017
This was waaay easier than I thought it would be. Met our driver around the corner from our old apartment in California; he was very efficient, competent & friendly. He said he'd meet us in Florida in a week, and he was right on schedule. We HIGHLY recommend RoadRunner Transport!
Reviewed Nov. 9, 2017
The driver arrived when he said he would and delivered the pickup truck on time and was very accommodating with delivery. He could not get his giant truck to the street for delivery. So he unloaded the pickup truck in a large parking lot and drove the pickup to the delivery address. Very helpful indeed. Plus the driver was a very nice guy.
Reviewed Nov. 9, 2017
Alex, the driver, called and scheduled pick up at our residence. He remained in contact during the transfer and delivered the car in Florida within one week. The entire process was well executed, professional, and very efficient. Shipped cars in the past, but this was the best experience by far.
Reviewed Nov. 8, 2017
Road Runner shipped my car, a new Toyota Corolla, from Florida to New York and their service was excellent: the car was picked up in Florida and delivered to my address in New York on the agreed dates and arrived in mint condition.
Reviewed Nov. 6, 2017
We needed two vans transported from MD to FL. RoadRunner Auto Transport had the best service at the best price. Their Customer Service was beyond compare. The vehicles were even delivered a day earlier than quoted. We will certainly use them again.
Reviewed Nov. 5, 2017
I think this is our 5th transport experience. This was the best of all of them. We've only had one problem out of the five times. Last spring when we were shipping our car from Florida back to Maple Grove, MN, it took approximately 7-10 beyond our "Ready Date" to get the car picked up. We needed to leave FL because of commitments in MN. We ended up having a neighbor handle the pick up. We paid him $50 for his inconvenience.
Reviewed Nov. 2, 2017
Submitted order online, had someone call me within 24 hours and vehicle picked up soon after within the window of time I was told. The price was very reasonable as well. Very please with my experience.
Reviewed Nov. 2, 2017
Transport from MI to CA - The transport went well. A little late on the pickup. The car showed up right on time and they communicated the process every step of the way. I would definitely use them again.
Reviewed Nov. 1, 2017
I had RoadRunner Transport deliver my Porsche Boxster from Atlanta Ga to Naples Fl recently. This was the 2nd time we used them. Both transports went smoothly, and in this particular instance I was pleased with the dispatcher's flexibility in pickup and delivery dates and times, and the frequency of communication from Moses, the driver. I also appreciated the care that Moses took loading and unloading the vehicle. Excellent experience overall.
Reviewed Oct. 30, 2017
I very enthusiastically recommend RoadRunner for shipping your valuable classic car. The ONLY way to go is "enclosed" for safety and peace of mind. They picked up on time as arranged, and went out of their way to deliver the car promptly at the final destination. Do not make the mistake of shopping only by price because RoadRunner Auto Transport has the expertise and care you want your vehicle to receive, and does so at a competitive price.
Reviewed Oct. 30, 2017
I was shooting in the dark regarding finding a trucking company to truck my Toyota back to Wisconsin for my son. They responded to my phone call and answered all my questions promptly by phone (a live person in this day and age!). It was so easy and convenient! The driver "Val" was amazing. He arrived on time, on the day, and at the location I chose. He was courteous and clean and answered any additional questions I had. It was that easy. Within 5 days my car arrived safe and clean from California to Wisconsin without any incidents which is what I expected a quality service like RoadRunner to be. I will never use another service except RoadRunner because they were professional, clean, honest and on time.
Reviewed Oct. 28, 2017
Roadrunner picked up our truck (Chevy 1500 Silverado) on time on and delivered it to us one day early. They were the easiest part of our move from the West Coast to the East Coast! We highly recommend them, we received great customer service and they kept us informed about the status of our truck throughout the entire process.
Reviewed Oct. 27, 2017
Roadrunner was professional and quoted a good price. Emailed a schedule that they keep too. The driver was courteous called when the Camaro arrived and told me to inspect the car before signing. I was also impressed that he apologized for the road dirt. I would recommend Roadrunner to anyone needing a professional and reliable carrier.
Reviewed Oct. 26, 2017
The transport was efficient and safe. The pickup and (same) delivery driver was pleasant, helpful and he knew his business. He completely cooperated with a mutual convenient pickup place in a nearby parking lot. The vehicle (BMW Z3) was delivered on time. Bravo. Well done!!
Reviewed Oct. 26, 2017
Very Good, I was late to get to the date of shipment, but it all came together using customer service. I called Friday for pick up Tuesday/Wednesday latest, they picked up (1973 GMC Sprint) Wednesday and delivered on Sunday at 3:00 PM, 2500 miles away. Yep, Kennesaw, GA to West Jordan, UT.
Reviewed Oct. 25, 2017
Although the original quote I was given didn't entice a shipper, RoadRunner quickly got a shipping company to get my car from Maryland to Texas in 2.5 Days. Extremely fast shipping with no issues or damage to the vehicle (BMW M3).
Reviewed Oct. 25, 2017
This company was a complete train wreck from start to finish. Inaccurate, misleading, partial information was followed by lies and the rudest customer service I have ever received. These people have wasted my time and money for 2 weeks. Still no car, no manager to speak to and I'm not allowed to have contact information for the carrier they assigned. I would highly recommend that nobody ever use this company unless you enjoy being abused and ripped off.
Reviewed Oct. 24, 2017
Roadrunner arranged the transport of my father's vehicle from New Jersey down to Florida. They were efficient, professional, and true to their word. The driver they chose emulated those same qualities. He was understanding of my father's needs, called ahead when he said he would, and delivered the vehicle right to his door. I would recommend this company and have already to anyone who has a need such as this.
Reviewed Oct. 23, 2017
The service was above and beyond my expectations. I received the vehicle 5 days earlier than expected. The truck driver was very nice, professional, and courteous. I will use this service again and also tell others about it.
Reviewed Oct. 21, 2017
After I contracted with another Transport Co more than thirty days ahead of projected shipment date they did not show as promised. So I called RoadRunner three days before my fly out date and they arranged to pick up the car and get it to my Florida destination within a week. I had regular communication with their dispatcher and it was a very good job done by them. I would use them again whenever needed!!
Reviewed Oct. 20, 2017
The young man transporting the car was very polite and informative. He was very reassuring about the safety of the car, its contents and the schedule. He was very professional yet friendly - perfect prospective "son-in-law" material (my highest compliment). Actually all contacts with the Company staff have been a pleasure and inspired confidence.
Reviewed Oct. 20, 2017
I used RoadRunner to transport a vehicle and they did a really good job. I placed an order with another company and after four days they still didn't have it set up so I cancelled and set it up with RoadRunner. They had it booked the same day and had the vehicle picked up the next day. The driver was great and the vehicle arrived without any issues. I would recommend RoadRunner as a broker. Do your research though before you choose who to use.
RoadRunner Auto Transport Company Information
- Company Name:
- RoadRunner Auto Transport
- Year Founded:
- 2010
- Address:
- 1055 Stewart Ave.
- City:
- Bethpage
- State/Province:
- NY
- Postal Code:
- 11714
- Country:
- United States
- Website:
- www.roadrunnerautotransport.com
