RoadRunner Auto Transport Reviews

This is my 3rd time having Road Runner transport my Porsche Panamera. The 1st time was from Texas to California, 2nd time as from Arizona to Virginia. Most recently I had my Panamera shipped from Northern Virginia to Long Beach, CA. Typically when I ship my car I opt for a closed container. This time however, I opted for the open container. I was not sure what to expect with an open container, but I am happy to say that my car came arrived in Long Beach with no issues. The driver was very professional and updated me every couple of days so I knew the timeline and when to expect delivery. Also, when I dropped my car off it was dirty on the outside as it had been raining and snowing in Virginia for several days. However, when it was delivered to me my car had been washed and air put into my tires. Thank you again RoadRunner for the first class service you provide. I am sure I will be contacting you again in the near future.

The driver was kind and honest, and was able to deliver the care on the day he estimated. He also kept the car in good condition. So I would rate this experience to be very great, and I would definitely recommend this service to anyone.

The best part of our experience was the company RoadRunner used to transport our car from Warminster, PA. Sergei picked up the car Thursday, Feb 28 at 3 PM. He called twice to tell us where to meet him. He delivered the car on Monday, March 4 at noon as promised. He was efficient, professional and kept in touch with us by phone.

Roadrunner Auto Transport was very diligent and quick at taking my order. I did not hear anything else till the day of my requested pick up when I called. They had no information for me other than I would receive a confirmation of driver assignment later that day. I did not hear anything for another 5 days when I received a confirmation of driver assignment for 2 days later (i.e. 7 days after my requested date). Midday on the day of pick up I called their office and was told I would need to talk directly with the driver. I was told I could google his contact number (they did not have it). I did reach the driver on the phone who informed me that he had refused the contract from RoadRunner as the offered price was too low. I tried calling the RoadRunner office back several times but got the runaround and received no meaningful information. I ended up cancelling my booking

The overall experience was good with respect to pick up and drop off of the car, the only issue was that it not really a door to door service because the driver is alone and cannot drive an 18 wheeler to your house so this needs to be specified and RoadRunner should not market this as a door to door service.

Couldn't be happier! The price was the lowest I found. I was concerned my daughter was going to be stranded without her car after moving from Kansas to North Carolina, but Roadway assured me they would take care of her - and they did!

Do not go here!! I am a woman. I called in about my car. I first spoke with Shawn. Who after giving me a price said that I had to book right away to get my car delivered on my desired date. (Giving me the bum rush). I said I was calling to get quotes. He said, "You can make a a thousand phone calls and really you're not going to get a better price..." Then he continued his obnoxious spiel and said, "They will give you a cheaper quote and then jack it up on you later." I said, "No one is going to do that to me." The call was disconnected. Giving the benefit of the doubt I called back. The supervisor, Gary got on the phone and had a major attitude. He goes into this diatribe about these wholesalers and I can't trust them...again shoving stuff at me that I didn't even want to hear. Then he said, "Well you think you have it all figured out." That was that for me. I said, "You are the second man I talked to that has talked to me condescendingly."

From booking transport to receiving vehicle, everything was smooth. Billy was exceptional with customer service, answered all questions and facilitated a smooth booking process. The driver met to pick up vehicle in Buffalo NY and arrived in Sacramento CA earlier than anticipated in a smooth seamless process. Thanks RoadRunner Team!

I am the appreciative/satisfied customer. I was moving across the country again, this time with my car. I was driving the truck and needed my car transported. I had a bit of difficulty with the date I was leaving as I needed my house to close first. All the staff I spoke with at RoadRunner Auto Transport were patient and responsive. From Matt who explained to me how things worked to Chris and Steve who assisted me and with with my date change. Saeed the transporter was probably the most responsive. Saeed was very gracious and was communicative with regard to his schedule and updates. This made it easier to meet with him to to drop off and pick up my car. Things worked out well, I picked up my car in nice safe place and was on my way in my new city. Thank you all very much!

Originally I contacted 2 companies for bringing the cars back to Cincinnati. However, after that and booking I received a ton of phone calls, emails, and text to want me to use them to ship the cars. They also said you had me posted for a driver! One person basically yelled at me for using you and your BBB rating was not good! I then called and left Anthony a message to ask him to explain – never received a phone call back! I did call into the office and talked to a very helpful person. I also had to call back and speak to a very nice person – because my credit company declined my charge. Once calling my credit company and confirming the charge all went well. I loved the driver, and so did Michelle who was at the pickup site. I will admit the older cars had issues but he/driver had a lot of options for us. We was the “best”. My 4 rating is I feel everyone can always improve!

I had lots of fears after reading reviews from many Auto transport companies, but when I communicated with RoadRunner, they boosted my faith and really surpassed my expectations. They kept their word, very considerate, highly professional, excellent service. My cars (Pathfinder and Cruiser) got to Texas as neatly as I handed them over to those cheerful movers in Chicago. I still have another SUV to move to Texas and will certainly have them do it. I have sent the message to my friends and would recommend them to everyone who has a car to move without adding mileage on your car.

This company comes up first in the search results, but they apparently spend more on SEO than on service. I paid in advance, including insurance and then had my appointment cancelled twice. Upon asking for a supervisor, I was told they had gone home. So I put up a message on their site explaining that the service was so poor I suspected it was a scam and would be contacting the BBB, Attorney General and FTC. That was all it took to have a phone call from a manager in less than 12 minutes.

Only major issues were related to promised pickup times. In part the problem was related to an unexpected snow storm and icy conditions. Adrian did his best to accommodate us in rescheduling. He worked around my plane flight which was also delayed. Car arrived as promised being picked up Saturday night and delivered on Tuesday AM. No problem. Driver was courteous and interested in our needs. Would use RoadRunner again!

I would not say the cost was the cheapest you can find in the market but you can count on these people. My wife and I requested cross-country transport for two vehicles (separately due to moving schedule) and they all safely arrived safely and unexpectedly early! Great drivers and service crews.

I booked in advance to have my truck transported from Florida to NY and I expressed it had to be there by Friday the 23rd. Was told it wouldn't be a problem. They scheduled pick up for Tuesday and delivery for Thursday. Didn't hear from anyone all day Tuesday. Called them and was told driver will call 2-3 hrs prior. Didn't hear anything on Wednesday. Was told driver will call 2-3 hrs prior and drivers get 24-48 hr grace period. Thursday I call again and was told pick up will be Friday. Driver calls me Friday and said he is getting in late. Will come if I want or Saturday morning. I agreed for 7am Saturday and truck will definitely be there in 24hrs. He showed up at 3 pm. Truck got there Monday afternoon.

Excellent service! Got scheduled for a driver for the next day. Came from California to Colorado within 3 day. The gentleman was very professional. Only would like a bit more communication with pick up and drop off time. He called 15 minutes before pick up. A more scheduled time or a few hours heads up. Even the night prior would make this service more outstanding since they have tight schedules. Getting an estimated time for drop off as well the night prior would help a lot also. Rather than 2 hours ahead so we could clear that block of time. But it was awesome service when it all came to it and when the driver said the drop off time he honored that and am very pleased with his performance!

I was very pleased with the service received by your company. This was the first time I had done anything like this, so I had a lot of questions. Each individual and customer support person with whom I interacted answered my questions thoroughly. My vehicle was picked up later than initially scheduled because of bad weather; however, it was delivered to its destination on time. The transport driver was very professional and knowledgeable. He took extreme care with my vehicle and the other vehicles on the transport.

In early Feb (2/7) my mother moved from Everett, WA to Mesa, Az. Roadrunner picker up her car & in the week of the worst snow storm of the Pacific NW, brought it down to my home in Queen Creek absolutely flawlessly. I will definitely recommend Roadrunner to anyone I know needing this service.

The service that Road Runner Auto Transport provided was easy & stress-free. Nick was the driver and was very informative about the process. I received my car on time and was definitely happy. I would recommend Road Runner Auto Transport to friends and family!

Everything worked. Driver called and came when he said and amazingly he arrived in Tampa at the same time as my plane, so we made the delivery right there and I drove my car back to Boca Grande! Very convenient, loved the transport driver.

Absolute worst experience. I understand dates are "estimated" but people have schedules, people have jobs and lives. Pick up date was scheduled for a Monday. I receive no confirmation other than the email confirmation. Around Monday at noon I call the company to confirm that we are still doing a pickup for Monday. They confirm that the car will still be picked up. Around 5 pm the car has still hasn't been picked up so I call and they tell me (again) that they cannot give me a time but I am still scheduled for pick up, it is between 9am-9pm and to just keep waiting. 8 pm rolls around and I finally get a call that it's not going to happen today, so we schedule it for the next day. The next day, we wait around all day but at least it gets picked up!

We called to get a car transported because we are doing a PCS. They were so helpful and returning phone calls until they drafted $1405 from our credit card. Then the calls stopped, they never even answered the phone. Did get ahold of one woman that said she would call me back when she found out what was going on and never heard back. This company took a large amount of money that we needed to move our vehicle and now we have to file a fraud report to get our money back. 4-6 weeks! So now my car is stuck on the West Coast while we are on the East Coast! This has caused so much stress and tears for my family.

This was the smoothest and least painless part of my entire cross country move. Booking was simple, price was well worth not making the full CA to NY road trip again and there were no surprises. I really appreciate the clear communication and the fact that within a few days I had my car on the other side of the country. Thanks again!!

Roadrunner was super responsive. I called, a fee was agreed, paperwork was sent, and my car was picked up the following day. It arrived on time with a friendly driver. Process couldn't have been smoother or less worry-free.

Our vehicle arrived sooner than we expected, great experience with RoadRunner. Our driver was awesome, I would definitely ship with RoadRunner again. Thanks for getting our truck (2006 Dodge Ram 3500) safely from Arizona to South Carolina much sooner than we expected!??

They delivered the car on time actually a day before scheduled so that was helpful and they accommodated me through some technical difficulties that we were having in the beginning and did an excellent job getting my Mercedes Benz safely across nearly two thousand miles in bad weather.

The guy who came out to transport my vehicle was prompt and professional. He would initially do a check on the vehicle for scratches and bumps that was there before the move. He didn't say anything at the initial examination but called back saying that there were scratches and dents that weren't noticed in the exam. I thought that was pretty honest of him to point those out in my new Honda Accord, which I bought last month, otherwise I would have thought that those were the results of the transport. He transported the vehicle to the final destination: Minnesota (from Texas) earlier than the promised date and wanted to leave the final destination a day earlier than when I could receive the car.

The driver was very friendly and great at keeping the line of communication open. My car arrived earlier than expected which was great, the car was in great condition and the driver was pleasant when doing the exchange. Would recommend!

Extremely fast service. Vehicle was picked up in the evening on Thursday, Jan. 31st in Vancouver Washington and delivered to my location in Fair Oaks, CA at 11:30 AM on Friday Feb. 1st. Driver was very friendly and courteous. I would definitely recommend him.

We have used RoadRunner Auto Transport in the past and things worked out fine. This time we are moving across the country and I scheduled the pick up 10 days prior to us getting on a plane. They told me it would not be a problem scheduling the pickup prior to our departure. Two days before we were supposed to leave, I still hadn’t heard a word about a scheduled pickup. I made phone calls and sent emails but never got a response. You can chat with someone online but that feels like automated responses and you still don’t get anywhere. I did finally receive a call that said they could pick up the car 3 days after we were already gone. The lack of customer service and communication is totally unacceptable. We are now in a bind and need to make other arrangements. I will never use or recommend RoadRunner again.

I worked with Billy **... He was very helpful and patient. Had to make changes and he was very accommodating. Dispatcher was also very courteous as was the driver Tony. Car arrived in same condition as it left....well besides the Dirt!

I had never shipped a car before. RRT made it easy. They arrange everything and contact a transport company. It was reasonable cost and seemed cheaper than others. Only took a star off because it is like moving - you get a window and have no idea when pickups or drop off are until the day it happens. Would be nice if easier to track.

We were very pleased with the transfer from Fl to Houston Texas. The car arrived earlier than expected. The driver Danny ** was professional and friendly. The communication from Jennifer, Morgan and others helped us follow the progress and the location of the car.

Book a transport for my in-laws (Mike **) form Lindenhurst NY to Clearwater Fl in January 2019. Pick up was on time as was delivery. Everything went perfectly. I just booked the return transport for them. Will definitely recommend you to friends in need of transport.

The transport of my vehicle from CA to WA was handled in a top notch professional manner. They responded promptly and accurately to a change in my shipping schedule. I highly recommend RoadRunner Transport.

This morning I received an email and text letting me know a transporter was found to transport my vehicle. I saw the deposit amount and it was more than I expected. I contacted customer support and spoke with Melissa. I let Melissa know the deposit I could afford right now and the date it would be available in my account. Melissa contacted the company and was able to get that deposit amount approved for the day I needed. Melissa went above and beyond to keep me as a customer being that the company usually is not flexible with their deposits.

I contacted RoadRunner as my last transport company failed to come through. I am surprised by the reviews here as my experience was excellent. From the moment I booked to the arrival, the communication was good and the service was excellent. I booked on a Thursday for the vehicle to be picked up in Colorado, it was picked up that Saturday and delivered to my home in NJ on Monday evening. I realize this can be a touch and go process as it depends on how close a carrier is from your pick up, but I have to say, no issues and I recommend them.

RoadRunner Auto Transport was the best when I was shipping my car from California to PA. They took care of everything for me and very very kind people who help you answer any questions you have. Got my car exactly in 1 week, and I could also track my car so felt at ease. Thank you roadrunner! You guys are the best.

My car was shipped from Maryland to New Mexico. The gentleman that was driving the shipper was lovely and updated me during each of the three days of his journey. He let me watch and talked to me as he loaded my vehicle on to the rig; he always made me feel at ease and confident that my car would arrive safely. It did!

The service was exceptional. Driver was neat, courteous, and prompt. Communication with Roadrunner personnel from beginning to end was excellent. Delivery of our vehicle was amazingly fast. We will happily recommend Roadrunner to any who ask.

This is a good company, I shipped one car from St. Louis to Phoenix and another one from Phoenix to St. Louis. The services is good and fast, I was updated about the status by text messages and within three days both cars were delivered. I highly recommend this company.

My company has used RoadRunner on two occasions. We should've learned our lesson! On both occasions they quoted us and charged us a certain amount. After they did their job, they billed us and charged us additional fees. Tried to contest the extra charges and each time they said it wasn't their fault and they had every right to. If a company provides a quote it should be binding. Not up the charge because they want to/provided a wrong quote. Very dishonest, deceitful, and fraudulent company! Our company will never use them again and we've directed all our clients and colleagues not to use them.

I contracted with them to transport a vehicle from Florida to Tennessee. They were a little on the high side in price, but my rep seemed eager and responsible. As soon as they had my money, all communication ceased. I was provided a tracking number, but it never changed, even as my delivery date pushed a week past the indicated day. All the while I attempted to contact RoadRunner, and despite reaching out to three different people, all emails and calls went completely unanswered. They kept me in the dark, and still to this day have not followed up. There is zero accountability here.

1st time to experienced shipping a vehicle from WA to VA. The car arrived one day prior to its schedule delivery. I will recommend this company to any friends and relatives anytime. I just wish that customer can track your the exact location of your vehicle during its transit. Thanks.

RoadRunner provided a quote and estimated time of pickup and delivery. I was pleasantly surprised when I was notified my car was picked up a day earlier than anticipated and delivered the day promised!

They claimed the delivery company would give a 2 hr notice before delivery. If I had not found out who was delivering it and called, I would not received my delivery because they had tried to deliver 6 hrs prior to me contacting them. RoadRunner was contacted before all this and never could get in touch with them, and would not give me the info to contact them, which I found on my own. The delivery was made at night, the driver the vehicle wouldn't crank...so he used the vehicle winch to load and unload it (after he had ran it out of gas). While backing the vehicle up the driver ran the vehicle through a tree/limbs.

This is my third time using RoadRunner Auto Transport. I am more than satisfied with the service I received. The car was picked up one day before the pick up date and delivered two days before the scheduled delivery date. This was a coast to coast trip. The transport drivers took very good care of the car loading and unloading and kept me informed by cell phone as to when they expected to deliver the car. Billy ** at Road Runner was very helpful setting up the complete pick up and delivery.

Shipping my Dodge Stealth R/T/ Twin Turbo with your company was worry free and my car was also damage free, from pick-up to delivery it went better than expected. You answered my calls promptly and communication from carrier to the actual driver (Carlos) made me feel at ease. I will use your company in the future for any other vehicles that I need transported.

Awesome customer service from start to finish. Guided me every step of the way!! You will always have our Family business!!! Very well done!! Your company should be the example of how to take care of the customer properly!!!

I setup a reservation over a month before my scheduled pickup date. I heard nothing and contacted them about 2 weeks prior to the pickup date. They stated a carrier will be selected 1 to 2 weeks prior to the scheduled pickup date. I then waited and recontacted again less than 1 week out and they said a carrier will be assigned within 1 or 2 days of pickup. Well that's definitely contradicting information. So I waited a few more days thinking that they must be reliable right? Well the day of my scheduled date, still no carrier assigned and no interest in doing anything about it or doing business with me.

The service up front was great but once it was booked it was very difficult to get through or receive a phone back. This might have been because it was around Christmas and New Year’s. The contact with the transporter himself was absolutely fabulous.

They did a good job on helping me book a shipment within a week, they've also helped me change my shipping date. There are calls and messages to let you know when you are shipping and expected time, so there is no way you can miss out. The shipment was delivered fast, it only took 4 days and 3 nights from east coast to west coast. The car was delivered in front of my door. Smooth experience overall!

I used RoadRunner to transport my car - a Ford Mustang Convertible - from Salem, MA to Seattle, WA. The driver came to pick up my vehicle at the date and time promised, and delivered the car a full day earlier than promised! My car was in perfect condition (though a little dirty from the cross country move) and my belongings were untouched. I'd definitely recommend using RoadRunner!

Customer service was truly excellent. The only minor hiccup that happened was that the truck arrived one day early but didn't let me or the dealer know. We were lucky that the required paperwork had already arrived by then but the situation could have been more troublesome.

We booked a transport from CT to FLA with pickup scheduled for Monday, December 31st. As my parents awaited notification that the pick up was on its way - no call came. I called six times on the 31st. 5 times there was no answer, so I left a message for a return phone call - no call came (still haven't been called 2 days later). In the one call that was answered the service agent said to be patient - they can pick up as late as 9:00. I also submitted 6 messages on the on-line live chat. None received a response. My parents and I waited all day and all night for a call that they were here to pick up their car. Nothing. As if I had never existed or never made the reservation. With this sort of unreliable service we had to cancel the reservation. This has been, by far, the worst customer service experience I have ever encountered.

I chose RoadRunner Auto Transport based on reviews I had seen. When I booked my auto transport I had already been waiting for 3 weeks for another company to transport. RoadRunner assured me my request would be processed - and my vehicle would be delivered by the end of the week (4 days later). After waiting for 2 weeks and being told they were still trying to match with driver - I canceled my request. I will rent a car and go pick up my auto myself. Very disappointed. This added to an already stressful situation - having auto accident 350 miles from home.

RoadRunner calmed my concerns about the shipping process right away by maintaining excellent communication using voicemail and email. We also got to meet the driver Brian who was great providing updates during transit and took good care of the car. Many thanks again to Roadrunner and our driver Brian.

Choose Road Runner for transporting my Honda CRV. Customer service was very friendly, great service, easy to book, delivered ahead of scheduled and reasonably priced from Troy, MI to Sac.CA. Door to Door delivery. I will definitely using them again.

The entire process from setting up the arrangements for pick up of the vehicle to changing the date of pick up down to the constant contact with delivery, every effort was made to please the customer. The driver was very pleasant and very helpful. Not one problem... no complaints. Will definitely use them again.

I was very impressed on how professional and expedient was the shipping of my vehicle. In less than 5 days I received my vehicle in perfect shape. Ihar, the driver, provided experienced, professional, and customer-friendly service from Northern VA to Tacoma, WA. I'm forever thankful for all your help and service. Specially thankful to Ihar for a job well done!

Everything was excellent (scheduling, location for pickup, & timing) except for place of delivery which was a number of miles away in unfamiliar territory. I received regular updates, but delivery was at nighttime & I got lost. Finally found the place an hour & a half later. The driver was very patient, kind, and helpful. I am very pleased with the speed of delivery & the car was in good condition!!

I wish I could give negative one thousand stars. This was a huge loss. Also, I’ve looked through some of their reviews here on google- they are so obviously fake and paid for. They won’t return your calls when you’re frantic about your car that is six days late, after you booked WEEKS in advance. I got to pay over $1,300 to miss Thanksgiving with my family because of these people who don’t return phone calls and only chat online — talking in circles — refusing to give a straight answer (no yes/no answers). However, they have NO problem hounding you with phone calls over ransom money for the driver who wants extra cash payment because there are extra plastic bins in your vehicle??? The caring and thoughtful driver left greasy black handprints inside my brand new car!!! If you hire them, at your own risk. Consider yourself warned.

Thank you so much for your professionalism, care of my vehicle while being transported. I appreciated the up-to-date while my vehicle was en route and the pre-calls prior to pickup and delivery. Again, Thank you and your staff.

My vehicle was deliver one day earlier than expected, the driver stayed in contact with me after he picked my vehicle up from the dealership making sure that everything was OK, keeping me up to date on when it would be delivered to me. I really appreciated the quick and courteous service. I have no problem recommending or using RoadRunner Auto Transport again.

It was a great experience. When I called they return all calls promptly. Pick-up and delivery was right on time. And everyone I spoke to were polite and respectful. Answered all my questions. Definitely no doubt recommend to my friends or just in conversation. Will use your services for sure in the future. Thank you.

This was a good process for shipping my car. I had good contact for reserving the time to ship. I had to change the date after reserving a space and they were great to work with. The car arrived the same condition it was loaded and the driver was knowledgeable and experienced. This was the best shipping experience I have used and will call them again if needed.

Every form of contact - phone, email, in person - in all instances professional, thorough, timely, polite, and friendly. Everything targeted quality service. I have already been sharing my experience with your company with both family, coworkers and friends. Thank you!!

The driver delivering my auto called me ahead time and was on time as promised. Driver was very professional. I'd like to thank all those involved making this delivery very smooth and delightful. Great Job.

I have RAV 4 and CRV PICK UP from Oakland California to Atlanta Georgia. The driver his name Lee, he’s great guy. He gave three hours pick up time, drop off safe & good condition, appreciated for his great service. Professional customer service. Thank you!!!

My whole car transport transaction with RoadRunner Transport was excellent - from the quote process, to the ordering, to the detailed and timely shipment updates, to the delivery. I couldn't be happier with everything from start to finish. The driver communicated well and I received my car on-time and in perfect shape. Highly recommend.

This is the second time I have used Road Runner - the first transporting from Miami to Philadelphia and now transporting from Dubuque to Miami. Each time the drivers were prompt and the vehicles arrived in excellent condition. I will continue to use Road Runner when I need vehicles transported safely and timely.

This company was faster and cheaper than any other company I found online. I placed my request and less than 16 hours later my Jeep was picked up and delivered earlier than estimated allowing me to have transportation quicker. The carrier was in constant communication with me and gave me updates on his whereabouts. I will be using them again and again.

Hey, I did the math. If we’d driven the Corolla out to my son in California from the East Coast, it would’ve cost gas, tolls, food, hotels, time, and return airfare. This was a trouble-free bargain. Once I asked for a quote online, I got A+ service from Nick, the dispatchers, and the driver — all expert at cross country car transport. Now my kid can retire/donate the family minivan and start saving on every tank of gas with the Corolla. Thanks again. Such a big help to the family.

Our car was transported from Massachusetts to California in a very professional way. We were kept appraised off when it would be picked up and when/where it would be delivered. The car appeared at a destination one day earlier than promised in fine condition.

Everything went as planned without a single problem. Your driver was polite and helpful. I would recommend your service. In addition, if I ever need to transport my vehicle I will give you a call... Thanks.

It was very easy, painless and stress free. My Ford Edge was picked up from my home in California and delivered right to my new home in Godley, TX. It was extremely convenient and I was kept up to date on the movement of my vehicle and it was delivered on time. With everything I had going on with my move, it was nice to not have to worry about this.

My experience was great, everyone I spoke with was very friendly and knowledgeable. Everything was done in a very timely manner. Pricing was reasonable and I would highly recommend RoadRunner Auto Transport. Thanks for your great service.

This was my second time using your car shipping services. First time was with Puerto Rico Car Transport and now with RoadRunner Auto Transport. Both experiences were GREAT and exceeded expectations. Great customer service. Highly recommended!

My BMW X1 was transported from CT to TX during November 2018. I was very happy with the overall experience. Both the person that collected the car and the team that dropped it off in TX were friendly, helpful and courteous. The car was picked up on time and delivered 1 day earlier than expected which worked well for me. Overall a great experience and I am a very happy customer.

I have used this service three times now to ship a vehicle across the country. Each time I have had courteous customer service, reliable transport and peace of mind. It’s super easy to schedule and get a quote.

Have now done two moves through Roadrunner. Both moves were flawless. No damage to vehicles. Delivery was on time. Driver was willing to work with my schedule and location to the best of his ability (a semi truck and trailer cannot turn around in a driveway) and always polite. Driver gave courtesy calls 24 hours and 1 hour out from destination. Would recommend Roadrunner and would use their services again if the need arose.

Once again, RoadRunner got our car moved by the deadline date. I haven't had them drop the ball yet, and we've used them several times. The car carrier driver we had was professional, cordial, and really cared about his customers. It was so smooth doing business with them. All I can say is keep up the good work.

The delivery of my Elantra was expected to take at least a week, however my car was delivered across the country in 5 days. The pick up point was in Delaware and the delivery was in California. The pick up was a day early and the drop off was 2 days early. Everything was satisfactory and arrived safely. I would highly recommend using this service again.

My Shelby car was shipped by a covered hauler. From Washington State to South Texas. The courier was a very nice man Fernando. He called an hour before arriving. He was on time and took care in getting the car into his hauler. He arrived in Texas in a reasonable amount of time. The car was delivered in the same shape it left in. I would use this company again and recommend to my friends.

NEVER AGAIN. We booked them to haul our truck for us when we moved out of state. They gave us a pick up date. The driver was supposed to call to arrange a pick up time. When the scheduled day came and they did not call us to arrange the pick up time. We called customer service and they told us that the driver has a 48 hr window. We waited another day, still no phone call from the driver. No call back from customer service either. We waited till 9 pm the second day. Absolutely no contact whatsoever. I called this company at least a dozen times, sent emails and left voicemails. NOBODY ever got back to me. The only way I was able to speak to them was via their messenger online customer service which is completely useless. We ended up having to leave our car behind so we can meet our movers when they arrive at our new place.

I filled out an online request to have a car picked up at a St. Louis dealership on Nov. 21 and delivered to my home in Huntsville AL. RR agent called me and said they could pick up the car on the 21st and I could expect it by Nov. 23 since it is only a 6 hour drive. It’s now Nov. 23rd and the car hasn’t been picked up and now Road Runner is saying it hasn’t even been booked to be picked up yet. Very disappointed as I needed the car for this weekend to travel.

My car was shipped from Fl. to Oregon. It arrived in perfect condition and several days sooner than I was quoted. The driver who picked it up and delivered it was professional and courteous. I highly recommend RoadRunner and will use them again if the occasion arises.

This was our first experience shipping a car and RoadRunner was courteous, prompt and professional. We are now in the process of shipping our second car with RoadRunner for our move from West Coast to East Coast!

The person taking the order was pleasantly efficient and explained everything. The driver was careful, meticulous to detail and obviously a professional in his field. He contacted the out of state recipient of the car and myself a couple times and was able to drop the vehicle at its destination two days earlier than quoted. The entire auto relocation went so much smoother than I had expected. In my opinion, RoadRunner Auto Transport is worthy of your consideration.

Just want to say what a smooth and stress free company. Thank you for the great service and being helpful from setting it up to picking it up. Drop off was great. Car arrived in same condition. Thank you for the amazing service.

Ford Edge from Virginia to Texas. I went with RoadRunner since I've seen their trucks on the road. The booking online was easy and RoadRunner followed up with a phone call. Several days later, the car was picked up although a day later than scheduled. The driver called me with several updates. Mainly, the car arrived to me 3 days earlier than expected. The car battery died on arrival, the driver was diligent in getting it started in the freezing cold. No damage to the car or any service issues. They delivered as promised.

The whole experience was pretty seamless (LA to Denver). RoadRunner was a recommendation from a coworker that ships 2 cars round trip 1x year (4 cross country trips). I did some comparison shopping & their prices were comparable. They both picked up & delivered on the day & within the time frame we estimated. The driver was communicative & very professional. I’ve never had to move a car & heard all the horror stories, but my expectations were exceeded. I may have to move again & would definitely use them again. Thank you for making a stressful life event worry-free!

My first time needing to transport a car and stumbled upon RoadRunner online. Was lower priced than my second bidder and cost was less than I would have spent to fly to Fla, get a hotel to split up the 20hour ride to Ohio, meals, etc. Very easy to set up, though you have to be flexible with pick updates. However, pick up driver was very communicative and delivered to Ohio the Tuesday after the Saturday pickup! Online Customer Service chat never worked for us, But wasn’t vital. Would definitely use Roadrunner again!

Car shipped from Augusta GA to San Diego CA. The people that picked up the car and delivered it to us were very professional, courteous, and helpful. This is the third time we used this service and we were happy every time.

This was the fastest delivery of my Buick Verano automobile ever. No scratches or dents. The car was in excellent condition. Also the driver was very courteous and very competent. Thank you very much for your service.

I moved from New York to Washington and was really nervous about Shipping my car. Not only was this one of the cheaper quotes I found, but Alex was very friendly and got my car from NY to WA in 4 days. I would definitely recommend him to my friends or family.

I have used many different shippers through the years and RoadRunner is the absolute best I ever had shipping a vehicle! From the online bid to the follow up prior to pick up, while in route, when delivered and after delivery. I have referred RoadRunner to a number of dealers.

I was told car would be picked up on October 27-28 time frame and no one came until October 31. RoadRunner had poor communication skills as I had to continually follow up. The Customer service was mediocre at best. I was told once it was picked up when I initially signed it would take 5-7 days for delivery. Once it was actually picked up on October 31 they gave me a delivery date of 9 days later. However the driver was a wonderful gentleman and very communicative and delivered the vehicle earlier than RoadRunner had quoted. I was in an urgent need of my vehicle being transported promptly and they assured me everything would ensure a delivery time within a day or two of what I had asked for. RoadRunner failed to deliver on that promise. I would say the driver was very good and professional.

RoadRunner was good about wanting my business but had to contract out due to needing covered trailer. I’d try to contact someone there before the cars were picked up but sometimes hard to reach them. All in all, it was a good experience.

I was very pleased with RoadRunner Transport and would absolutely recommend and use your company again!!! The driver was terrific, and the car arrived on time and in excellent condition. Again, RoadRunner would be the only transport I would hire if/when needed.

The entire process was handled professionally and expeditiously. The vehicle was picked up and delivered on time, communication was clear and everyone I spoke with was very pleasant. There were no surprises and every expectation was met or exceeded. I will definitely recommend RoadRunner to anyone with shipping needs.

RoadRunner Auto Transport delivered our classic vehicle in perfect condition. It was moved from Phoenix to Dallas in 48 hours and I was pleased with the ease of the booking and the communication with the driver. Great job.

Person assisting with order was very helpful. Communication with driver was excellent. Driver clearly experienced in the transport of vehicles. Driver’s transport equipment was first-rate. I would not hesitate recommending RR.

The person that took my order was very friendly and helpful and showed great compassion. We scheduled a pick up for friday and they actually was able to locate a driver for wednesday. When the driver came, he was friendly, professional, made me laugh and text me as he said that he would when he was close. My car was delivered in great condition and safe.

Great folks to work with! The whole process took less than a week (and the Scout was almost 1,000 miles away). They kept me informed of any changes or possible delays and always called back promptly if I had a question. I would definitely use them again.

I just wanted to let you know what excellent service I received from RoadRunner Auto Service. From the beginning, while booking my reservation, the customer service I received and pricing was great. When the time came to transport my vehicles, the customer service was excellent from the beginning, picking up the vehicles. While on the road, the driver kept me up to date on his location, to the delivery. I was also supplied with photos of all scratches prior to pick-up of my vehicles. I would highly recommend Road Runner to your transportation needs.

Transporting a 79 Lincoln continental - Easy to set up. Car was picked up a lot sooner than I thought and delivered next day. Wow. Driver was great, careful, courteous, polite. It was a nice experience that I will renew.

It was fantastic. Everyone was so nice and helpful and answered all questions. The driver was GREAT. He was so nice and personable. I love it and I will recommend it to anyone who needs to transport their car.

Our cars arrived in exactly the same condition as they were loaded and in an extremely quick fashion. I did not expect such a quick turnaround for the distance the vehicles had to travel. Seattle to Austin in 4 days time! I would definitely recommend using this service to anyone.

By far one of the best companies I've ever dealt with. On time, quick, always notified me of any issues and definitely took excellent car of my car. Looking forward to using this company's service again this year!

I have had to transport cars across the country a few times and I have always had a bad experience. Roadrunner was professional from the very beginning and the transporter that handled my car was amazing. Kind and kept me in the loop with where my car is and when it’ll be showing up. I HIGHLY recommend using this company!

Started off questioning our choice... new experience to us. We were told our car could be picked up by Wednesday. We had the seller doing all the work at that end. Money had been transferred and we were afraid we wouldn't get it that week (seller off work). By Friday we had contacted customer service numerous times when Wednesday came and went. Told they had to get a carrier...and assured us it would be soon. We didn't know what was involved... and were finally told enough to make it clear. They were very responsive and professional.

This was a good experience and part of an overall move to another state. Booking was simple and responsive and the price was fair given the distance of the transport. Pick up was timely as was the drop off. This is the 3rd time I used RoadRunner and will use them again if the need arises.

Excellent experience after two or three tries locating a driver. Driver arrived within 2 minutes of when he estimated arrival and drove straight through and delivered auto at 7 am the next day and was very personable and professional.

A bit expensive, but they moved my truck and my sister's handicap van across the country in less than a week, with no damage. I'm impressed and would use them again. My only complaint is that they picked the vehicles up at 9:00 at night in CA and delivered them at midnight in NC.

Great, friendly service on both pickup and dropoff. Was able to schedule pickup with ease and the driver contacted me the day before to confirm, as well as the day of pickup in order to finalize the pickup window. Additionally, the drop-off and retrieval of my vehicle was simple as the driver gave me approximate dates beforehand, finalized the pickup times the day before, and coordinated pickup the day of through text. All in all great service and price.

We hired RoadRunner Auto Transport to move our car instead of driving separately across the country. We closed on our house and were in the parking lot of a hotel on a 90-degree day with 3 dogs and a cat waiting for them to pick the car up as scheduled. We had scheduled it for the day before, but received an email late that night saying they had moved it to the following day. No explanation or apology - just did not pick the car up. It was rescheduled for the day we were waiting, but we had heard nothing and could not reach them on the phone (a common complaint, you will read).

From help on the phone all that spoke with were very kind. The semi and drivers were very nice and answered all my questions. 2007 Nissan Sentra car arrived to destination 3 days early. The driver who delivered had a language barrier! Overall awesome???

Second time using RoadRunner. The agents are friendly and get the job done. They found a driver for me that accommodated my travel schedule and who could do the pickup before I left for a work trip in 2 days. They made it from NY to FL in just over 2 days and arrived in FL when promised. I will use them again when my car goes back to NY in the spring.

Rob was my sales contact and he was great... informed, positive and helpful. Customer service was impossible to get in touch with. When I finally did... I was not impressed with their attitude. I finally went back to Rob and he had an associate call with the details of the process and when to expect a call regarding the carrier and pick up time. He was great! William was my carrier and I cannot speak highly enough about him and his partner... wonderful, efficient... a joy to deal with. Excellent service. My car was delivered in 4 days! Customer service was superb from the sales team and carrier... not the customer service department.

RoadRunner did a great job transporting my new car from Ohio to Texas. They stayed in great communication with me during the process. They arrived early and the car was in perfect shape! I would use them anytime I need to move a vehicle.

A little background about me, I have used this company twice and have had friends and family who have used it 3 times. I'm a nurse, so I know how to work with difficult people. I was lied to multiple times throughout this experience. Their shipping dates are "estimated", which I understand completely. However, the company disregarded any of my opinions and meet their needs. They lied to me so many times, I had to change my flights and lose out on wages because of their negligence. I tried to reach out to customer service, I called about 30 times, left voicemail (in tears) and was never sufficiently helped. To this day, I never heard back from the man that sold me the shipping - Zach ** extension **.

This was my first experience having a car moved & I was apprehensive about doing it. RoadRunner made it very easy from start to finish. Tony took excellent care of my car. He delivered it on time & unharmed.

Transport of my 2007 PT Cruiser - From Wenatchee, WA to Boring, Or. Not a typical route! But this team took my request and communicated constantly as they lined up the carrier, and arranged the transport. Their choice of carriers was wonderful. No complaints on either end. It was delivered on time, with no issues. Great company.

Multiple promises that were not kept along with horrible communication made this one of the worst consumer experiences I have ever had. They also treat their sub-contract drivers in the same manner. We could not get a pick-up of the car even though we offered them a 3 day window. They finally picked up five days late, and two days later another driver called asking where the car was. We informed him that it was picked up two days prior so he wasted a trip and did not get the work.

I was really impressed with Nick. I was just doing some research into shipping the car and out of all the sites he was the only one to contact me, several times. To be honest that's why I used you. It wasn't cheaper but I felt like Nick seriously wanted my business. When I got contacted about my first driver I was told he wanted cash on delivery. Well I was sending the car to my son for a gift so I couldn't do that. I felt like that was frustrating to the gentleman on the phone but I guess it wasn't since two days later we had a driver and it was delivered the very next day. My son was thrilled. Thanks guys.

This is by far the worst company I have ever done business with. If I could give negative stars I would. They did not pick up or deliver in the timeframe agreed upon. I was called daily to book; after that the customer service was non-existent. They do not post customer service hours and only answer calls 1 out of 4 times. When you do manage to speak to someone they say they cannot give you precise information.

RoadRunner shipped my car across the country. Everyone I dealt with was professional, nice, and accommodating. Even when I wasn't able to meet them at their proposed time to retrieve my car, they quickly and efficiently changed the date to meet my request. The car arrived in the exact same condition as when I gave it to them. I would highly recommend RoadRunner to anyone who needs to ship their car.

The service was easy, simple, and painless. Everyone was honest and accurate, and I had no issues whatsoever. My one and only complaint is that it was so expensive. $1400 is sooo much money. My car only valued at slightly more than that haha.

My car was picked up in Hillsboro OR on the date and timeline as promised. In fact my car was picked up on my last day of work from my office. This flexibility allowed me to work my schedule as planned and have the car picked up for transport. My car was delivered to me in Ft. Mill, SC last Friday 10/19/18. The driver Mr. ** was on time and very professional. My experience was a 10/10. Thank you.

I never saw the actual transporter, the guy that picked the car up in Lake Elsinore was not the guy that transported the car out of state. I did pass on information for an alternate drop off in South Carolina which the RR guy followed through on. The car arrived in good condition but I was not there to accept it, my wife did. So the car got there undamaged in the time frame RR said it would. It was a nice experience.

Moses was the driver who delivered my car. We communicated constantly for updates. Due to the narrowness of my street, he drove my car to me. I tried to meet him at the corner but he decided to drive to me. That was a nice service touch. Thank you.

My experience with Road Runner Auto Transport and the assigned Carrier (BA Trucking Company) was very good. My car was picked up and delivered on schedule. I would have no problem recommending them and will definitely use them again in the future. Great Job!

The company and the driver were great. Serge kept me informed prior to pickup as well as prior to drop-off. My auto was in the same condition at both ends of the trip. Good value and saved me the drive across the country.

I had to have my transport changed to a non-working vehicle, which cost us $300.00 more. I was assured that the new driver would know the auto was not in working condition, however, when the driver arrived they did not know that they were picking up a car that was not in working condition. This was a stressful moment in an otherwise smooth encounter. However, it really was upsetting, having paid additional money to have this experience.

Vlad was extremely professional and went the extra mile for my service. He needed to be in Dallas immediately after delivery, but my flight was delayed. He was courteous, respectful, and understanding. Kudos to Vlad's professional demeanor and accommodation to my situation. He definitely is the very reason I would recommend your service to anyone.

This was a totally amazing and awesome experience. RoadRunner provided an competitive rate for movement of those cars. Arthur our carrier was absolutely the best. He was absolutely amazing and he was courteous and professional. He gave us frequent updates of his ETA. He also knew we were traveling on the road and offered any assistance we have needed during the trip. Highly recommend.

I am very pleased with the service starting from receiving to delivering my car. The driver was so helpful when receiving my car, so was the delivery guy. So friendly and cooperative, deliver my car clean as it was.

I am in a unique position as a customer who was neither the shipper or receiver of the auto transported. It is a car a purchased from a Ford dealer in Ohio and had shipped to a Ford dealer in Maryland. The only failing in the service was I felt disconnected from the process. I could go on-line and track what was, or was not, happening. Expecting, and being warned, the dates were approximates only, after 3 days past the pick-up date I expected an update. Both the shipper and receiver were asking me. When I texted Roadrunner Transport the car was picked up that day. It was only 1 day late in delivery. My suggestion for improved service is to update the tracking info if the approximate dates are delayed.

The actual transport was perfect. Once Nicholas and Minerva arrived and loaded my “baby” Porsche Boxster I knew she was in great hands! Thanks! Although a day late, I was very glad they took precautions to make sure the car was safe and the carrier in good working order.

The service provided by RoadRunner Transport was very pleasant and speedy. I contacted your company requesting transport of a 1967 VW Bug for pickup on the 12th of October and was estimated delivery on October 15th. It was a simple and smooth transaction and it was delivered to me on the 15th from Orlando Florida to Wellston Oklahoma. Thank you.

I have dealt with RoadRunner in the past to move vehicles, so they were a no brainer. Before I ever tried RoadRunner, I got a quote from another vehicle transport company (which was cheaper). However, I waited weeks for them to schedule a driver. With RoadRunner, I requested a quote and received confirmation the vehicle could be picked up the next day. They gave me a 7 day window, but they have always delivered my vehicles a couple day earlier than expected. Customer service is great to talk to, everyone is extremely responsive and willing to help. I would recommend using RoadRunner for anyone looking to move their vehicles. Their pricing may be a tiny bit more expensive, but you are ultimately paying for their response.

I have shipped a half a dozen cars and never once had such a professional experience with other transport companies as with RoadRunner Auto Transport. First they picked up the car within 24 hours, they said it would probably take 5 days it got here in 4 day in perfect shape. The communication from the driver on the road was daily updates on arrival time unlike other transport companies it was very reassuring. The driver is what made this experience great, and I will only use them in the future. Thanks again to RoadRunner Auto Transport and especially the driver,

Recently had Roadrunner ship a car from the Chicago area to upstate New York. Shipping was much faster than promised! The driver was very courteous, prompt, and professional, and he did an excellent job of communicating his schedule with me via phone calls and text messages. It was the same driver/same transport truck at both ends of the trip, and the car arrived in New York in less than two days from when it was picked up in Chicago. Overall, I was very pleased with the service and would definitely recommend.

I have used Roadrunner twice. The first time was in March, 2018 in which the transport failed to pick up my car. When I spoke with the office, the staff was unsympathetic and initially told me it may take a week to find another carrier. Ultimately, they got me a carrier the next day. Based upon that response, I chose to give them another chance in September. In this instance, they found me a carrier and increased the initial contract price by an additional $50.00 beyond the agreed upon contract (just two days before the car was supposed to be picked up). The total for the transport of my car from Connecticut to Florida exceeded $1300.00.

Car was collected on time but after that the company who collected my vehicle were nothing but rude and unreliable. I’m disgusted and upset by the language and tone of the transporter. They had issues with the original driver taking sick then they called me to blame me for his illness. Total joke.

The vehicle was dropped off in a big hurry, there was no time to thoroughly inspect the car. A day later, when we went to drive the vehicle, we saw the window was cracked. RoadRunner Auto Transport is requiring an inspection report and has not offered to pay for the damage.

RoadRunner Auto Transport is the WORST, MOST UNPROFESSIONAL, LYING company I have ever had the unfortunate experience to do business with. Do not use RoadRunner Auto Transport!!! They lie about pick up, lie about delivery, do not answer their phones or emails. Bruce promised on time delivery and drop off but as soon as the order was placed he was nowhere to be found. Phone calls and emails went unanswered. I was told the car would be picked up on a certain date. No one had the courtesy to advise me that the car would not be picked up as promised until 7:30 PM.

My customer ordered a ladder on Saturday. I created a BOL on Monday morning to ship it out to him on Tuesday. Without any communication, Roadrunner canceled it. (Roadrunner says that there is never any status reported until the following day). So, on Wednesday, I looked at the status, and their website showed the BOL had been canceled. We investigated, they stonewalled. We created another BOL. The same thing happened with the same day and a half delay. Now we have a customer who will be lucky to get his ladder shipped by Friday -- almost a week after ordering it! RoadRunner is a bunch of stupid and lazy, work-averse "people" who don't care about burning their customers! My companies will never do business with them again!

I trusted my vehicle to Roadrunner Auto Shipping to transport it from California To Washington State. My initial experience with their booking dept was fine. The broker, Patrick ** did a great job. However when it came time to deliver the vehicle they failed horribly in communicating when they would deliver. People must make arrangements in advance and your shippers change the dates and times constantly and your REAL TIME tracking is a complete JOKE, which only says "Currently in Route". The number provided to me to text the driver was a bogus number and no one answered my 7 texts. Thus I would strongly suggest NOT to use this company as you will not get timely returned calls and when they do call, they have absolutely no information to provide.

This is the worst, most unprofessional, lackadaisical company I have ever run across. I have never received worse service. They still have my sickly, elderly mother's money and have dropped the ball completely. They have not abided by any of our contractual or verbal agreements. I am sickened beyond belief.

Worst customer service and business I have ever dealt with. I shipped my car from Wisconsin to California and the pickup and delivery was a mess. The day of pickup I tried reaching out to understand how things worked and get an idea of when my car was going to ship and got hung up on twice. You can’t get through to customer service number you get voicemail every time and no call back. Eventually the driver showed up at 8:30 at night with no notice still no communication with Roadrunner. I was hesitant to let my car go with them as the poor customer service had me feeling like it was a scam and if they treat me like that what will they do with my belongings.

I am a shipping manager but do ship cars so I hunted around for carriers to deliver my mother's car to FL. I picked this one, what a mistake. They didn't pick up the day they said they would, called two days later to say they finally got a driver which by then I was out of time to book with another company so I had to go with them against my better judgment. They pick the car up, deliver on the day they said BUT... when they delivered, the car above my mother's car hydraulics system broke and ran all over her car, called to file a claim for the damage and guess what? Gave us the runaround try to get out of it. Still working on this although they claim they are insured for damages, they do not hold up to that.

I called and spoke to Bruce ** about shipping my daughter’s car from Denver to Orlando by the 11th which was the day we were flying in. He told me that we should ship by Monday prior and then we could meet the carrier on Saturday when we arrived. The car arrived on Thursday and I received several phone calls saying I needed to meet the driver ASAP. I told them I was not in the state yet but would be there Saturday. Friday morning a lady called and said the driver would drop the car at our hotel and lock the keys inside it. I said that was fine. Later Friday afternoon I get a message saying they were taking the car to Miami for the weekend and would deliver sometime Monday.

I am writing this email with complete disgust for the failure of this company to live up to their agreement. We booked a transport on July 8, 2018 for a 2009 VW Jetta to be transported from Boulder City, Nevada to Washington, Missouri. We live in California but have a second residence in Nevada. We received the confirmation and booking **. On Monday, August 6, 2018, we called the 800 number and left a message for Matthew ** to return our call. It’s a joke when you receive the confirmation with his name if you need assistance and he never personally returns the call. Later that day Megan called and we inquired when we would be notified of the time the auto transport would arrive Friday (today) 8/10/18. On Wednesday, we called again and again was told everything was set for Friday. On Thursday, when we called AGAIN, we left a message at extension #** Matthew ** and never received a call back.

This company is “rated the top” car shipping company? Unfortunately, we didn’t see these reviews before we booked my shipping weeks ago. We hope this helps someone else. After we looked for a quote online, they emailed and called multiple times a day to book it. We assumed they had appropriate staffing and customer service, and would be responsive moving forward... WRONG! So we booked with them, they got our credit card number and said it would not be billed until a carrier was assigned and scheduled. We got billed almost immediately and told our shipment was confirmed, yet we were not given any carrier information. Our transport is supposed to be tomorrow and we are still waiting to hear from a transporter.

This company totally wasted my time for over a week. They kept stringing me on and on - even when I said that the transport was for my daughter in the military and that the timing was really important. They are NOT honorable people. I was lucky to connect with IK Transportation Co. in Westfield, MA. I was able to speak with the owner, at length, and to the driver. They were nothing but professional. My daughter's car arrived in MA today (5 days after it left Pittsburg, CA) and we took possession. Everything was great. Thanks IK Transportation. I highly recommend them.

Scheduled a car to be shipped from Santa Monica to Brooklyn. Everything was set for the 27th of July, but two days before they changed to the 29th - I was flying to NY on the 28th, so created major logistical problems. In the end, they canceled the 29th pick up and moved to the 30th. On the 30th they called saying it'd be 31st. And then they say it'd be $250 more than originally quoted because "the driver had to make a detour to pick the car". As if that was my problem. Car picked up, eventually the delivery shows 8/10, much longer than originally promised. Today (8/9), they tell me it'll be 14th or 15th. Their phone is NEVER picked up. You need to leave a message, but they never call back. TERRIBLE customer service, AVOID like the plague.

We have set up for RoadRunner to ship our car on 7/28 but we still are waiting for a confirmed date. We contacted them numerous times and the answer is the same: they would contact us when they could confirm the schedule. They couldn’t even give us an ETA now. Very disappointed.

Do not use this company they do not care about you and just want your money! I booked with this company in early July to have my car shipped from Florida to Colorado the first week of August. The car was supposed to be picked up on Saturday August 4th and there were no calls no emails nothing before then or the day of. Then Saturday comes and goes and nothing. Then on Monday I tried calling them with no calls returned. We were flying out that Thursday to Colorado and we are really under the gun and quite angry with all of this. We reached out to another company and thank God they saved us! They got us booked within an hour and the driver was scheduled to pick up the car the next day. Do yourself a favor and do not use this company. They are horrible and there are way better companies out there to work with.

Both Kyle ** (to CA) and Brandon ** (from CA) were excellent. The transport companies also. Truckers very polite and professional. Delivered to CA as promised and the return to FL was faster than expected, they picked up on Wednesday at CA at +-11:53PM and delivered on Sat at FL at +-11:53PM. Would recommend RoadRunner to anyone. Treated my car like if it was White Glove service. Excellent work all.

I booked my shipment about a month ago from California to Michigan, and I still receive no confirmation. After my booking, I received no communication from the company. I have called the office a hundred times, and no one answers the phone. Only once someone called me back, and told me as they found a driver they would give me the confirmation, like what they said to everyone. However, they would not tell me by what time I will receive a confirmation. But they keep saying my reservation was confirmed. HOW??? How can you confirm my reservation if you can't even find a driver??? If I still don't receive a confirmation on the pick-up date, what should I do??? As my moving time approaches, even if I find other company the price will be very high.

Absolutely do not count on this company to follow they with their promise to ship your vehicle, not send them any money. I contacted Roadrunner a few weeks ago and entered into contract to have them ship my car. Everything was going smoothly, they found a carrier, charged my credit card for the balance owed, and told me when to expect my driver and the delivery date, I was thoroughly impressed... until my nightmare began. The afternoon the driver was supposed to show up, I called to make sure everything was going as planned, no one picked up the phone, getting a hold of a human being is impossible. I used their online chat where the representative told me the carrier cancelled my shipment and they were looking for a replacement. That was ok, that I understood... 2 days later, still no one had contacted me and the money I paid them still hadn’t been refunded to my account.

We booked a car transport on 07/28 for the following Monday. We received an email to call and confirm the date for shipping. Upon calling the number in the email (**) it left me on hold then would say that all representatives are assisting other customers and to leave a message, which I did. I called again in another few minutes to see if the lines had cleared up only to receive the same message.

I received a quote of 1200 and booked my car with a ready date of 6/28. I would have thought that a carrier would be assigned to me at least 24 hours before however on 6/28 no carrier was assigned to me. I called their customer service line which is a joke. It rings for three minutes then makes you leave a message. I left one but received no callback. I receive a callback right away once I tried to cancel because I spoke to another company that told me they quoted me too low and informed me they could assign a carrier to me that day.

I booked with this company on June 15th for a July 3 pickup. My research showed 15 days to be sufficient for the proper planning required on MOST competent companies' ends to solidify arrangements. On June 29th, after receiving NO follow-up communication from the company, I unsuccessfully attempted to contact the customer service department 12 times for a total of 42 minutes. On July 1st I called and left a message that went unreturned. I also submitted an update inquiry via their online help service and received a reply that offered NO information or resolution. On July 2nd I called multiple times and was able to reach a customer service rep by afternoon. She stated that they were in the process of assigning a carrier (which is the same status my request had been in since June 15th) and that the driver would contact me when they were 2-3 hours away.

I called them over 10 times. There was no response to any of my messages and they never picked up phone. They failed to pick my car up completely or notify me that there was a delay. The only called me the following day after I talked to a representative online. The guy I spoke to laughed and said, good luck finding another company to move my car. This company is disrespectful and simply expects you to put up with their poor service.

I booked a week ahead. It’s been ten days now. My vehicle supposed to be picked up last Saturday but no one showed up. Yes, nobody explained the situation. I tried to make a call but since it was weekend, I had to email them and complained. On Monday (Today), RoadRunner didn’t reply to my emails and I have to call few times. It was hard to reach them. The messages didn’t help at all. They just said they are trying their best but they are not sure, so they can’t confirm anything. They said it will take another 7 to 10 days to find a carrier for my vehicle. WHAT??? When I got a quote or booked, they didn’t mention anything about this. They just said, "There’s still availability for your desired date, so hurry to book!!!" And I paid the deposit! I’m moving after three days and my car is not picked up. If the carrier doesn’t show up in three days, what should I do? I don’t understand why there’s booking system!!!

I booked the transport of my vehicle 6 weeks in advance. Vehicle to be transported from Minnesota to California. RoadRunner couldn't contact me enough before I booked with them. Once I booked, total, deafening silence. I tried calling, leaving voicemails, sending emails - all to no avail. No one ever responded to a single contact. A few days before the schedule shipment, I contacted them because I still had no confirmation of a carrier assignment, and no confirmation that my pickup date was good. I had to contact them through their chat access. Was basically told there was nothing they could do.

Not only are the customer support staff incredibly RUDE, but they don’t have direction from the Supervisor because he is the exact same way as well!! Called to report a rude experience with one of the customer service representatives, Jordan **, then while explaining the situation, I’m continually interrupted and basically told that what happened doesn’t matter. What took the cake was when the SUPERVISOR, Zach, after continuously interrupting me, hung up in my face! Will NEVER use their services and I DO NOT recommend them to ANYONE.

I had booked shipment of 2 cars 10 days back. Today was the pickup date. No pickup. No communication. I tried calling them at least 10 times in last days. Even if somebody picks up after trying 5 times, they put me on hold never to return. This is beyond frustration. I have already booked my flight for myself to leave the place tomorrow. I am stranded now. Even if keep my cars at friends place, I have to rent a car in the destination city for more no. of days. Eventually the cost of shipment is too high for the unreliability. Learnt my lesson in hard way to trust these guys. Even after planning ahead by 10 days I am suffering.

We booked our car transport on 6/3 for a 6/22 pick up for a cross country move from AZ to NC. Today is 6/26 and Roadrunner Auto Transport hasn’t shown up. We have called the customer service number daily, we were left on hold through their automated answering service, and our call was never picked up by a live person. We left over 5 messages and have emailed 2 times all in the past 5 days with NO RESPONSES. We even sent a message through Facebook last night, NO RESPONSES. We are leaving tomorrow and still have no idea how we are going to move our car. We are stressed out, completely frustrated, and extremely disappointed with the lack of customer service Roadrunner Auto Transport is providing.

Needed to have my 65 Corvette Fuelie and 50 Anniversary 2015 Mustang moved to our new home in the Texas Hill Country. RoadRunner was able to have an enclosed van pick up the cars early in the morning and delivered late the same afternoon. Having had cars shipped in the past, the driver is key to the process being easy or scary as heck. We won the lottery and our driver was the best. He cared for the cars like they were his own.

I finalized the booking with this company on May 7, for June 20. It is June 21 (they had SIX WEEKS) to figure out how to get my car from point A to point B. I get the run-around any time I try to ask for an update. I am moving across the country, and need to both ensure my car is on the carrier, and receive it on the other side. This company was great in booking the car, and terrible on the follow through and execution. I would not use them again, given the amount of additional and unnecessary stress this process is creating.

I am writing this review because I booked an auto transport exactly one month ago today for a pick up of 06/18 for a shipment from Miami to LA. I was told that I would be contacted when a driver was assigned. I've call on numerous occasions but still no driver. Because it's Friday and my car was to be shipped on Monday, I tried calling a few times today to cancel but only received the voicemail although they are open until 9pm. I would not recommend this company because, even a month out, they were not able to find a driver to ship my vehicle in a timely manner.

The reservation was easy to make and the details were accurately recorded. The vehicle was picked up on time and the transport driver carefully inspected the vehicle and had me sign off on his observations. The delivery occurred even sooner than promised. Great experience all around.

They quoted us ** for our car to be shipped 5 hours. We paid over half the balance to them on our credit card. And said we only needed to pay 150 to the people who delivered the car. When the car was delivered they said Roadrunner said we would give them 200. We were asking why it was 200 and they said, "Here's our contract. It says y'all will give us 200." We showed them our email from them showing the balance of only needing to pay 150. We had to give the extra 50 or they would have taken our car for not paying. These people are crooks and will rip you off!!!

I am so angry, we are waiting for a return call for pickup that should have happened on May 31 and never did. My father passed away and left me his car. I am a single mother of a child with autism. I am in desperate need of this vehicle. We are already stressed with the passing of my dad. know we are stressed with the lack of professionalism and compassion. I DO NOT RECOMMEND ROADRUNNER TRANSPORTATION.

The carrier RoadRunner Auto Transport assigned to move my vehicle went above and beyond my expectations. My truck was in need of repair upon reaching Ohio. The carrier notified me immediately and agreed to drop it off at a repair shop for me to pick up, fixed, once I reached Ohio. I am forever grateful for the care given my vehicle by the Road Runner carrier. I highly recommend this company to meet transport needs.

This company is also known as Caribbean Car Transport, Puerto Rico Car Transport, and probably other names and have various numbers that lead to the same call center 904-322-7644, (954) 448-7447; 888-777-2123, etc. When I first searched for shipping a car overseas I did a quote online and a guy named Ralph ** called me back immediately. I thought wow! they have good customer service. After I won the bid at an auction in GA and I called for transport I was told that because the car has some damage is going to be $100 more than what I was originally quoted. It wasn't optimal but given the fact that I needed the car to be transported I agreed. This was a BIG MISTAKE!!! I can't write this in letters big enough.

All the other 1 star reviews on RoadRunner Auto Transport are 100% correct. This company will call you several times a day when you get a quote to try and get you to book and give them a credit card. Once you book all communication is cut off. My pick up date came and went, they never showed up, never called and it is not possible to get them on the phone or a response from emails. If you call, they automatically place you on hold for 5 to 10 minutes then say they can't take your call and to leave a message. The messages are never returned.

I have recently gotten on the computer for finding a reputable Moving Carrier from Florida and to Ohio, the companies bad mouth each other. I don't know who to go with. I have decided to go with Household Hauling in Hallandale, Fl. RoadRunner called me to ask if I made a decision. I told them who I chose and they were indirectly badmouthing Household Hauling, now I don't know who to believe. Could you help me as a single and senior citizen.

It is the day that I was to have RoadRunner come pick up our 2 SUVs and we still don't have confirmation of them being picked up. Supervisor who would not allow me to talk to anyone above her said that she was "baffled" that no driver had picked up the route because it is an "easy one from California to North Carolina". The supervisor went on to tell me the process is they take an order, which she called an estimated day they would try to pick up our cars and then they throw it on some dashboard and drivers call in and bid for the deal. If no drivers call in, you are screwed. She offered it's not a big deal if I am not physically present when the cars get picked up. I could put the keys somewhere or have another person become the contact while we wait for what could be days, months, years for someone to pick up the order. ABSOLUTELY RIDICULOUS.

Transport 2008 Toyota RAV4 from Reno, Nevada to Danbury, Connecticut. The car was loaded up on time and delivered to the destination. The transport unit had a mechanical problems so the car was unloaded/delivered about 20 miles form the destination without problems, although my daughter was a little bit scared bringing $1,200 cash to the site at 9PM in the evening.

When I call to customer care for booking a car delivery they were very polite and were keep on calling until l booked the delivery. Once it's booked they were gone. They won't respond, and if you try 10 time you may be lucky to reach them. Even after you caught them on call, they won't tell you how many days/weeks it will take to pick your car. I waited for one week and when I called them they said, "If you want you can cancel your booking." Staff were really irresponsible. Don't go for this Transport.