RoadRunner Auto Transport Reviews

The pickup driver was extremely easy to deal with. We left our car in front of the apartment for the driver to get. Once he picked it up, he called us to let us know. The car was delivered as promised. Would highly recommend RoadRunner.

This was my second experience with RoadRunner. Our car arrived a day earlier than expected. We couldn’t be happier with the experience. Excellent price, excellent communication and excellent overall service.

The driver arrived right on time. Unfortunately, I was stuck in traffic. The driver was courteous and patient. Was very helpful and loaded the 32 on the transport. I passed him on the way to Vegas and the car was delivered the same day in perfect condition. I will recommend this company to my other antique auto friends.

Professional and excellent service. Booking handled promptly and well, responsive follow up to customer questions. Driver friendly, prompt and professional, picking up and delivering car within his time estimate of 30 hours, including delivery of other vehicles before ours, keeping customer well informed throughout the trip of 1,000 miles. Cost is the highest of 4 estimates but the value received well-worth it. One receives only that for which one pays.

Awesome service and great prices. RoadRunner was $300 cheaper than the closest competitors and included insurance, which other transport companies charge extra for. Pick up and delivery was on time and professional. The driver Alex even helped me set up the display on my new car. I will definitely use them again and would recommend RoadRunner to anyone who need a car transported.

I wish I would have read the reviews on this site before I booked with this company. As noted in other reviews, this company is the worst! After receiving several calls and emails to book the order (Jack **)... Once you book you will never hear from them except for an occasional email stating that you will receive your shipment that will never arrive on the date promised. If you call customer service, expect to be on hold from 10 - 15 minutes (or they may never pick up). Once you do reach someone... They will have absolutely no information regarding your delivery. Just excuses of how the drivers can't talk while they drive. Last time I checked... there is something called Bluetooth that allows for hands free calls while you are driving. They claim that they can't provide #s of the drivers because it is illegal. Last time I shipped with a different company... the driver called and texted me throughout the delivery process. Wish I went with the other company.

I should have known better being a highly experienced business person. I should have gone beyond the first page on the internet and dug deeper. I realized I was 'duped' early when no one answered the phone - except the order department.

2 cars and a motorcycle. They do the sale and they disappear. Call dispatch... they cannot execute or call you back. They were 3 days late picking up the motorcycle and who not know where it is or who has it. The cars were moved under a fraudulent bill of lading. The salesman Rob does not return calls. 5 messages. Useless! Simply put this business is JUNK.

This is one of a handful of times of when we decided to use Roadrunner on a shipment. We normally don't and now I have removed them from our vendor list and will never use them again. This shipment has been out 21 days and they could care less and frankly can’t even give me an answer. My customer just told me they are going to cancel the order and frankly I don't blame them because I can’t get them any answers. It’s bad for us because everything we make is custom. The horrible service is a very bad reflection on us. DON'T USE THESE GUYS UNLESS YOU ARE CRAZY AND LIKE BAD CUSTOMER SERVICE!!!

I scheduled a vehicle transportation over a month in advance and heard nothing for weeks. I called them about two weeks out and they said that they will contact a carrier a couple days in advance and this is normal. A week out I called again because I heard nothing and they claimed to be waiting on a carrier. Again the day before and even the day of I called and called and the same answer. I finally cancelled on the day it was to be shipped and hired a different company through uShip. Road Runner is 100% scam! Do not use this company at all! They will absolutely screw you over and your shipment will not happen.

If you are looking to ship a vehicle don't use RoadRunner Auto Transport! They give you quote, keep contacting you to ship with them. When you agree, after days of waiting for your vehicle to be picked up, they have every excuse why they can't.

If you want an auto transported do yourself a favor and don't use RoadRunner. They promise you 3-4 delivery from Florida to New York charge your card in full and then proceed to give you one excuse after another why your car hasn't even been picked up after 13 days. Their customer service is pathetic and their employees talk to you like you’re a nuisance for even questioning their incompetence. Sorry I used them and you will be too.

Do not hire these people. The entire shipping process has been a complete nightmare. The driver assigned to my order went missing for two days and then said he broke down but never contacted me to let me know so I waited all day at home and was only told this news after two days of calling and bugging "Gloria" to find out where my vehicle is. Then they extended the delivery date all the way until next Monday. I regret ever hiring this company. Not worth the money or hassle!

We hired this service to transport our car from Long Island to Florida in December 2016. Our driver "Bobby" initially seemed responsive and reliable with phone contacts - I guess in an attempt to secure the job. However, once arrangements were made he picked our car up three days later than he promised; what was supposed to be a two-three day shipment, turned into a total of six days. In addition, since we had the Verizon HUM device on the car, we could see that after he picked up the car, it was basically parked in NJ for those extra days. We were frustrated and disappointed, but rolled with it. The real problem was that the car had a Very Large dent in the roof upon delivery (delivery occurred many hours later than promised on the final day). Bobby claimed not to have any idea about how that happened.

On 2/22/17 I spoke with a RoadRunner rep who said I could make a no-obligation reservation or a future booking. As the move was a month out I went ahead and agreed. He took credit card info but assured me nothing would be charged to it. He said he'd send an email confirming our conversation with a service policy. It came within minutes. That same day someone called, asked if I'd gotten the email and wanted to know if I'd sign the service agreement, which I did.

I have used them twice before with no issues, so I contacted them to transport my 2014 Cadillac CTS-V from Minnesota to California. The car has a broken back windshield, I explained to them multiple of times the car has to be enclosed so no damages will occur during transport, it's December, so obviously there is snow, rain, and etc. 70k dollar car needed to be enclosed. I was quoted $1495 for enclosed and $945 for open, I sent a picture so there is no confusion ENCLOSED TRAILER. I get a no problem, pick up has to be picked up before 12/26/16 and delivery has to be here no later than 01/03/17. I was told no problem. First I get a email for $1595.00, I email back and said "you just said $1495.00." "Oh yeah because you are a good customer, manager approved $1495."

Roadrunner transport company should get an award for the below categories, if it exists: Scams, Liars, Looters, Unprofessionalism, Rudeness and Non-responsiveness. Scamming people when you are prospective customer. Customer service is very good at this stage. Once you book and pay the initial payment, customer service becomes worse. They will commit a home pick-up, however, they will have some cheaper transporter arranged for you who will call you 22-23 miles away from your home.

I have used this company to assume that they are the best in the Auto Transport but their Customer Care is very rude and very unprofessional. I have to move my car from Kansas City to the California. So I have chosen them because they have given me the assurance that the vehicle is going to be picked up on the same date and for that, I have paid 4-5 hundred dollars extra as compared to other competitors.

Made reservation weeks in advance. Should have done more research on company. It's a scam. They don't transport anything. They allegedly find a carrier to transport your car. I should have dealt with THE company who actually does the transporting. Communication does not exist and forget about any semblance of customer service. They are nasty and THEY DO NOT CARE. I must have contacted them 10 times to get information about the pick-up that never happened which totally screwed-up my itinerary. PLEASE PLEASE PLEASE get a recommendation from a friend, business associate, car repair business, car dealership... Just ask someone! I should have!!

On Aug 24th scheduled to have my car picked up by RoadRunner Auto Transport from my home on Brooklyn NY shipping it to San Diego California. I was told 10 days max from the pick up date and was giving a drop off date of Sept 6. Between initial scheduling and vehicle pick up customer service was awesome, great, 5 stars. There seems to be a communication gap between RR and CFR. THE PROMISED 24 HRS TRACKING IS GARBAGE. CUSTOMER SERVICE IS GARBAGE X2. I spoke to a woman there that was trying her best to not have to transfer me to the manager, arguing with me about why they didn't call me to tell me my delivery was delayed, and how they do business with CFR.

I paid on July 7 and was promised no later than the 11. It is now July 22 and I have got 12 excuses including the driver was sick and today's "we lost your shipment"!!! This is astoundingly horrible and no compensation.

Prior to booking my shipment, this company called me everyday to convince me of why they are the best. I booked this shipment contingent upon my car being picked up by the end of the week. They told me my car will be picked up in at most 48 hours because they already have a truck ready. When the week ended, I called them several times but they never picked up. I sent multiple emails until someone later called and said my car will be picked up by the end of the day.

2 mopeds shipped from California to Mississippi set in CA for a week then passed off to another company once it got to MS where they documented where one of my mopeds had no sign saying do not stack. One of my mopeds had clearly had something stacked on it as there was a big hole in the plastic wrapping. Inside my windshield was bent, my left mirror was broken off and my trunk was scratched. We believe that our second moped was set on top of the other as it had oil in the carburetor. We believe that with the time it took the coyote caught the roadrunner and damage shows the fight was a long one.

Would recommend to stay away from this company. They delayed shipping of my vehicle twice (from broker to dispatcher) and I ended up paying extra for a rental car. There is something broken in the system that allows things to get lost in communication. Just go with an auction site that has multiple companies bidding for your shipment. I should have paid attention to the reviews beforehand instead of paying more for this broker and ending up with more expenses than expected.

I was a first time user with this company. I was sending a new car from NY to CA. This company is awesome and pick up was very easy. They said car would arrive on a certain date. The day the driver called and said he would be arriving was 5 days earlier than what was expected. It was such a wonderful surprise.

We called this company a month ago to transport the car from Pittsburgh to CA on June 29, 2016. We kept calling every week to get a time of pickup as we are staying in hotel for one day. We called on June 29th and they kept telling us that they are unable to reach the driver and he should call 3 hours before he comes for pickup. We waited until 9PM until they close and no driver showed up or given us a definite time for pickup the next day. We stayed in the hotel another night hoping they will pick up today. We called them and spoke to their staff and they told us "the driver is not showing up" and that they cannot get hold of him... DO NOT USE THIS COMPANY AT ALL. They are the worst I ever dealt with.

I was supposed to get my car transported from Denver to Missouri on 26th March 2016. RoadRunner took the booking (Ref # **) and charged me an advance of $200. I was told that car would take around 4-5 days to reach Missouri but on the day my car was to be loaded, I was told by the driver that he will deliver the car next morning. Since my flight to Missouri was supposed to land in the evening next day, I asked my friends to receive the car. He noticed some scratches in the rear bumper and below the front door which he showed to the driver but driver kept repeating that car was dirty, hence he could not see the scratches and made my friend sign the bill of lading.

I used this Company to ship my car during a move for the military. My car was received by a friend as I had not gotten to my new station yet. It was completely covered in oil. The driver told him to sign for the car and take the issue up with RoadRunner. When I sent them the documentation and pictures they said because I signed for the car they would not reimburse for the damages. I did not sign for it and I followed the directions laid out by the driver they hired and told them to reconsider and they ignored me. It cost me 118 Dollars to have the car cleaned. The oil was everywhere. It had dripped under my bonnet and completely covered the car and wheels. I think this is atrocious customer service and I implore you to use another company. They will not take care of you if an issue arises.

My car arrived to SoCal without a problem. However, upon shipping my car back to NJ, there were a couple of very expensive items stolen from my car... i.e: designer sunglasses. Also, I paid an additional fee to have my car on the top of the trailer. My car was not on the top of the trailer upon delivery. There were many, many, scratches to my car being that it was on the lower part of the trailer. In addition, the driver of the trailer claimed "it's too dark and your street has too many low laying trees. Can you please come get your car two towns away?? I'm afraid I won't be able to avoid hitting those branches on your street." WOW!!!

This company is the worst company I have ever dealt with. I hire them to take my car from Tampa, Fl to North Georgia. I tell them it has to be Wednesday or sooner but can't be after Wednesday. Sales guy says "Not a big deal. We got it." Their office calls me on Tuesday and leaves a message confirming pick up before 5 pm Wednesday and sends a email to back it up. Wednesday comes and the driver calls me at 10 am saying she can't do it and complaining about the car not running and how she doesn't have a winch. Not really my problem since the paperwork says not running. I call them back to complain and they keep saying their contract says anytime after Wed. Bull. I have VM and email saying Wednesday and even the sales guy's email and they hang up. I call back to tell them their drive cancel because the driver doesn't want to pick up the car. It too much work because it's not running.

The car was transported promptly and timely but the personal items in the trunk were rifled through and stolen. Birthday presents for my daughter were in the trunk. Dishes, silverware and other personal items in bins in the trunk were stolen. Her grandmother had died in September leaving her china, silver and other items and these items were stolen out of the trunk while in transport from the West Coast to the East Coast.

Use anybody else but these thieves. They will "misplace" your products and then after months of stalling pay you a fraction of the value. It's a nice deal for RR. Have the drivers steal what they want, and when the report is made only pay back a fraction of the value. These guys make the mob look like saints.

DO NOT USE THIS COMPANY. This TERRIBLE company told me that my car would be delivered before Christmas. It is now three days after Christmas and still no car. They can't even tell me when it will be delivered. I am getting the total runaround with their "customer service". That is in quotes because there is zero service taking place. Every person I have spoken to has been rude and unhelpful. Total lack of communication. I am on hold going on 20 minutes as I type this. They are "trying" to locate my car. Very unprofessional company. I will be contacting BBB of my experience.

I was quoted a price for car transport from Ohio to Florida on an open carrier for $742 and a day later a $25 discount to $717 with pickup from 11/17 soon after. In fact they noted that "We can get you reserved for pickup typically within 72 hours." I sent all the info requested and got a response by email at 11:21 this AM that it was being processed. Then I get a phone call at 1:30 PM that to get a carrier would cost $100 or more now with little time to make other arrangements. I was also told that the caller was with the appointments board and all carriers would be the same. Is this normal that any quote re. car transport cost means nothing? Is RoadRunner representative of the industry? Is this a form of "bait and switch"? Certainly other possible customers should BEWARE of dealing with RoadRunner Transport.

Shipped a crate of steel and a pallet of drill bits and cutting wheels from Cincinnati to Houston last November 2014. The crate made it, and the pallet was stolen. It took a YEAR for them to get serious and pay up, after I had them suspended from UShip.com. This claim was for over $8000 for the value of the merchandise, I was on it like a pit bull for the full 12 months. They rolled out the arsenal of stops, ignore, fax for info, demand more info, dispute weight, dispute value, DISPUTE THAT IS WAS DELIVERED!

Just terrible. When I was sold on their services (Sept 21st) over several competing companies, I did so because I was promised 14 days door-to-door service. Even their website declares 16-17 days to go beyond my location. In reality, it wasn't even put onto the carrier truck until the 19th day after I delivered the vehicle to begin its journey on the 23rd of Sept. Finally, on day 25 and counting, I've been contacted by the driver and told "maybe" late Wednesday (2 more days) which will be 4 weeks later after being promised 2 weeks delivery.

They damaged my Range Rover. Steering wheel total effed up and now trying to avoid paying for the repair. They subcontract it out to guys in Brooklyn who have no clue how to handle a high end car yet they charge high end prices. Lied about subcontracting it out to Plycon. Lied about servicing my claim. Sent some broken down rusted out poor excuse for a trailer to pick up car. Do not trust your high end car or any car for that matter to these ripoffs. Guy who picked it up could barely fit into the trailer and car door. Left oil and dirty marks all over driver's side. Lied about delivery. Lied about pricing. Charged extra to process credit card. Made demands to pay in cash to avoid tax. Shame on this company. No service, no quality, nothing, just avoid. USE PLYCON. We ship about 70 cars a month, I wouldn't even ship a bicycle with these people.

I booked RoadRunner to move a car. The pick up date was missed and RoadRunner never gave me an accurate answer as to why. Each time I called, I was given different information. When the driver missed his contracted pick up date, I was told the driver would be there the next day. I heard nothing from the driver or RoadRunner. The driver finally called two days later to tell me he would pick up on day 4. He told me conflicting information. I don't want to use the word lied but unfortunately it is the correct word. I was lied to by RoadRunner and lied to by the driver. He never came and on day 4 of waiting, I cancelled my pick up. Please do not call RoadRunner. You will be sorry!

I contracted with RoadRunner Auto Transport to pick up a TBIRD in Pinellas Park Florida and deliver to Wisconsin. The RoadRunner driver never showed up and the dispatchers (4 of them) never called me back or contacted the mystery driver. Their business practices are HIGHLY suspect. I would NEVER recommend RoadRunner Auto Transport.

The folks quoted me an amount of 169.00 for deposit then swiped my card for 285.00 without my permission. I have no idea what the deposit is for - definitely not for the customers security. The server refused to drop the vehicle off in my area. He wanted me to drive An hour away. Then when I told him I couldn't, he threatens to take my car and not return for another five days. When I called RoadRunner they said that the issue was between me and the driver. Finally I convinced them that the reason I paid the deposit its for my security. They finally got on the phone and convinced him to drive in my area. Once he got here, he could just leave thing alone. He also added that I took him out out his way. Pic yeah - I paid an total of 1098.00... Never again!

I shipped my car from MA to FL the first week of 2015 and had the worst experience I've ever had in dealing with any company of any kind. I could list a bunch of issues but I don't have to since they all have been listed many times by many other reviewers. Simply go to their posting for specifics.

RoadRunner was the third party with this shipment, actual hauler was Marvin's Transport LLC. The front end of my 2012 Dodge Charger was completely cracked and ripped from the front of the car, bolts and all. Components behind the grill and underneath the car were extensively damaged by whatever occurred. Marvin's Transport so badly damaged it that he used 4 bungee cords to put everything back together. When the body shop took the bungee cords off, the front of the car just fell apart. However, Marvin claims that he has no idea what happened to the vehicle only that he noticed that the bumper fell off. The bumper is the entire front end by the way... top to bottom, it's one entire piece on a Dodge Charger and the entire front end was cracked in half! When he dropped off the vehicle he stated that he would pay for the damages and signed off that he damaged the entire front end.

I was PROMISED...REPEATEDLY by Frank/Franco at ext ** that my vehicle would be picked up of the dates I requested...I also REPEATEDLY told him if he couldn't guarantee those dates...I couldn't use them as I had a logistical nightmare trying to fit all the pieces of the puzzle together...He told ABSOLUTELY NO PROBLEM!! My vehicle was to be picked either of Saturday or Sunday...I called Monday morning after no one called me (as they did not answer due to the weekend)...They hadn't even assigned a driver or company to my knowledge.... Very dishonest Company...Do NOT use.

BEWARE BEWARE BEWARE!!!!!!! Roadrunner is the worst, most unprofessional company I have ever encountered. The owner Ryan is nothing but a shyster, and I will scream this from every mountaintop I can find. In July 2004 I researched them right here and hired them to move my Infiniti QX4 from Chicago to Los Angeles. We said delivery could be no sooner than July 7, as this was the date we were arriving in LA. I received a call from the driver July 5 saying that he would be at my place in an hour with my car. I said "That's great, but I wanted delivery on the 7th; I'm not in LA yet," and he got angry and mouthy, and said that I was "screwing up his driving route." Then he told me that if I wasn't there to accept delivery he would leave the car at an impound lot nearby and I could pay to pick it up later. When I said this was unacceptable he went off on another tear about my "complaints." Eventually he said he'd "Do me a favor" and re-route his driving to deliver it July 7.