RoadRunner Auto Transport Reviews

Car was picked up and dropped off within timeframe. I received text messages in advanced for pickup and drop-off. The workers were courteous. No damage to the vehicle. I received photos during transport and I appreciate that. Would highly recommend RoadRunner Auto Transport to anybody who needs to ship their car long distance.

I was very happy with my experience with Road Runner Auto Transport. The pickup time was on the spot and very professional service. They took extra time to ensure that the car was not damaged during loading and unloading. What they promised they followed through with. I would not only recommend them, but will use them again. This organization is second to none.

We had an amazing experience using RoadRunner Transport. Estimated delivery never changed, and the timing of drop off was early afternoon which was great. The driver was pleasant to work with during pick up and drop off. Would highly recommend! We will definitely be using this company again in the summer.

Pick up and delivery were both on time with Oramas Transporting Services. Our Chevy was transported as promised door to door. Our car arrived in same condition in Florida as when it was picked up in Arizona. I would highly recommend Roadrunner Auto Transport and Oramas Transportation. The transport driver was very courteous and efficient.

The carrier transported my car from Denver to address in CA. The carrier arrived 1 day earlier than they originally thought which was great for us. Car was dirty but driver explained there was snow and lots of sleet. No issues with car. Driver communicated well on his arrival. Basically a very good experience and would recommend to others. Also went with Roadrunner due to quoting and communications up front prior to booking.

Transported my car from Massachusetts to Florida and the experience was excellent! The price was what I was quoted, no changes or surprises. I was originally told that it would most likely take 3 to 4 days to deliver my car. They delivered my car in 1 day! I would absolutely recommend them.

I needed to transport my car cross country and they did a wonderful job of scheduling the pick up and drop off. They responded quickly and there was good, clear communication. I am happy with the customer service and they were very friendly. The driver called ahead of time before they dropped the car off so I had time to prepare meet him at the drop off location. I would highly recommend them!

Great Customer Service from shipping to receiving!!!! All the folks involved were great!! Kept in contact with buyer/seller until I received the vehicle. Timing was good and quick after the purchase was completed. Good references from other friends and dealerships that have used them. I definitely will use them again when I purchase another out of town auto. Brian is the best Customer Service agent. Thorough In explaining all aspects of the transport..

Everyone was courteous and helpful. Although, the delivery was late by one day, it didn't matter to me because my schedule was flexible. Those with tight schedules may be affected by this. Otherwise, car delivered in good condition, with all stuff intact inside. Although, outside and driver's side was a bit dirty, but not a big deal.

5 star service! The driver was very knowledgeable and courteous. He went out of his way to make sure my car got to me on time and in perfect condition. I was kept up to date on where my car was and the expected delivery time. I would recommend this company to anyone needing their car transported. It was a great experience!

Booking was easy and fast. Everyone kept in touch keeping me updated. Most importantly, the newly purchased car was picked up at the dealers on the date assigned and delivered to the final destination on the agreed upon date. It was delivered in the exact same condition as it was when picked up and the driver was easy to work with in the pick up and delivery locations. Couldn't be happier with this experience.

Everything went smoothly, I did get the bump in the rate when I called to confirm, but driver showed when scheduled - and with a smaller trailer because it was a neighborhood, delivered on time and easily scheduled on the other end. So all in all went well. Car did sit for a couple of days in a scrap yard in Philly - guess that was truck parking!

Our first time ever transporting a car or anything for that matter. The entire process flowed like clockwork. Easy process with booking through Rob, professional and answered all of our questions. The transport was surprisingly quick and the driver was awesome. It was literally door to door service. Amazing. We would use Roadrunner Transport again!

Kyle was very helpful and professional. His response time was very fast. He was knowledgeable and understanding as our vehicle was about 300 mi from where we had to have it towed from and my husband was nervous. All communications were clear and timely as we were told. I would definitely recommend them!

I recently scheduled (Oct 14) to pick up a car in Columbus Ohio on Oct 24 giving them 10 days to get a carrier (which is subcontracted out). We agreed on a price on Oct 14 and gave a credit card number. I tried contacting them a couple of days before to make sure we are on schedule without being able to do so. No return calls. Only a tracking site. Well, come pick up day. Nothing! Tried contacting again. Nothing. Called the day after the pickup was scheduled nothing until late in the day. Someone calls me and says, "We have a driver for you but it’ll cost $350 more!" At that point, I told them to shove it. I don’t not recommend this company to anyone. Stay away!!

Driver was friendly and was able to get my vehicle onto the truck bed quickly. Transit was very quick with no hiccups. Driver was arriving late in the night and scheduled for a morning pickup at the destination. No problems getting the vehicle off of the truck bed. There was no damage to the vehicle at all and everything about my delivery was 5 stars. I would absolutely use Roadrunner again in the future and will recommend them to friends/family. Thanks for the great work.

This was my third time using this company and they are great! I used them moving down to Florida and now moving back up to New York. I have had nothing but a great job done. They are on time and always communicate wonderfully about picking up and delivering. I would recommend this company to anyone needing to ship their car!

Road Runner Auto Transport impressed me with their reliability and excellent service. Their reasonable pricing made the entire experience even better, ensuring my vehicle arrived safely and on a timely manner. The communication between the company and the client was very smooth. I will be using them in the future.

I had a great experience with transporting my vehicle from Illinois to Arizona. Ordering was easy. The price was right. I was able to transport my vehicle with items in my car which another company doesn't allow. I met the driver at my local Home Depot since my street is too narrow for his truck. He was friendly and kind and took great care with my SUV. It was taken to Arizona to my new home in a very timely manner and all was well. I highly recommend.

My F-150 was picked up on Tuesday Oct. 15th and delivered on Wednesday Oct. 16th. Everything was in perfect shape and the contractor did call before pickup and drop off. Very fast service! Very nice people. My truck was picked up in Ct. and delivered to my home in Florida in just Two days resulting in almost no down time.

Vitaliy ** was outstanding. Very professional. He was punctual through his communication as he was always on time for pickup and drop off. He demonstrated a commitment to excellence and he made my experience/interaction exceptional. Because of Vitaliy, I would recommend RoadRunner Auto Transport to friends and family. He is a class Act!

Ashley & Phil the drivers were very professional, with excellent updates and clear concise communication. And were on time for both pickup and delivery. Very smooth experience for a long trip for them in a very rural, tough to drive area. Friendly and funny and very nice people to work with during a difficult move for us. Thank you, Jenn & Bill

The service provided was excellent. They delivered my car earlier than anticipated, and in perfect condition. Their communication was good, and I was able to track the shipment. I would recommend this service for anyone looking to ship a vehicle with trust. The truck was picked up within 24 hours of ordering the service, and was delivered 24 hours after that. Great experience!

Booking was extremely quick and easy. Pricing was competitive and fair with the market. Driver was extremely transparent, sent photos of the car, and updated us throughout the trip. The car arrived ahead of schedule and completely as advertised. Would absolutely book with this company again. Very friendly and professional service.

Transporting one of our company trucks from our Knoxville, TN office to our employee at Virginia Beach, VA. I put the order on the morning of 10.10.24 and the transporter was at our office the same day to pick the truck up. Truck was delivered the next morning of 10.11.24.

Car was to be delivered to my mother. Was expecting it to arrive in about 3 days. Instead, it was delivered within 8 hours. Mom was happy and so was I. Exceptional service. Was skeptical, was pleasantly surprised. Was a little disappointed at first because the price that I was originally quoted was changed to about $100 more, but after it was delivered so fast my disappointment changed to satisfaction. Thanks Road Runner. Will definitely use them again.

Hello, My entire experience with RoadRunner from beginning to end was professional and efficient. Conner helped me with the logistics, and the driver was in constant contact with me throughout his drive. My car was in good condition upon arrival and the driver met me more or less on time. Thank You.

We are very pleased with the experience we had. The driver, Kelly, kept in constant communication all the way through the process. He was very friendly and the car was delivered in perfect condition. The whole experience exceeded our expectations. I highly recommend this service. We have never used a service like this before and were unsure where to begin. Once we found this company online, the process was easy and we never felt lost.

I had a very frustrating experience with Roadrunner Auto Transport. Their customer service was consistently rude and unprofessional, even hanging up on me multiple times when I tried to clarify important information. They missed the scheduled pickup date after assuring me it wouldn’t be a problem, and when I reached out to find out what went wrong, no one seemed willing to help. To make matters worse, they provided incorrect carrier and dispatch information, adding to the confusion. I would not recommend their service to anyone based on this poor experience.

Lawrence came through and delivered with skill and precision. I thought he wouldn’t be able to maneuver into to my residence. He showed up, got it done and did it in a professional manner. Can’t say how pleased I was with the delivery. I will definitely be using this company again! Thanks!

I have used this company twice in the last 10 years and had zero issues either time. The car was picked up and delivered on the requested dates both times and I was not charged any added fees either time. Be honest about what’s on the vehicle and you won’t be up charged when they come to pick it up. Thought I’d add that after reading some of the negative reviews.

Car was delivered perfectly, bit of delay and lack of communication but nonetheless great and pretty quick service considering it took 2 days from Oklahoma to California, this website uses other transport companies as this isn't their own, kinda like brokers so hopefully they get a good one like mine.

Hello. The sign up process was easy and the rate was fair…then, they pushed back delivery and raised the rate, but I went ahead with the delivery. The day of pick up sucked…I got word the delivery company would be there within 2-3 hours, but I waited all day. RoadRunner assured me delivery was still a go. But I called the carrier after business hours and they said they weren’t sure why it wasn’t picked up. They said they would call me back, but 5 minutes later, my order was canceled. RoadRunner had no answers the following day, customer service said it might take another week to find a carrier and schedule!!! Dispatch said they would find a carrier. The day after they said they found a carrier that could pick it up the next day, but delivery might take an extra 2 days.

Great driver Dimitri. He was very polite, helpful, knowledgeable, and competent. My only other thought is that I believe your prices are too high. Thank you! The car was picked up and delivered on time as promised. I would recommend Road Runner to anyone wanting to have their car transported.

Absolutely terrible service. They added fees to the service the day before pick up and the day of pick up over &1500 extra. They also did not pick up vehicle on date of receipt which caused major difficulties. I called for assistance and they did nothing. They are a scam.

Thank you! This service was fast and efficient. Despite the weather in Florida Hurricane Helene, it was delivered on time. Also the pricing wasn't bad, it was my first time so I just went with what came up first from Google, and it was excellent.

I called and reserved a pick up date for my daughter and her husband’s vehicle to get shipped back to California because he was coming back from the deployment. I told the representative that it had to be on a specific date because they had already booked their flight to go back to California when he got back to NC. I never got the call for the pick up window so I called the dispatch and the dispatch gave me a time and also gave with the driver‘s cell phone number. The dispatcher told me one thing and then I called the driver and he told me something totally opposite. Long story short the driver showed up 24 hours later and the entire time I was communicating with him he was very rude and disrespectful. When the car got dropped off, the key fob was damaged. It looked as if someone took a screwdriver or a pen and dug out the lock and the unlock button.

I had a great experience shipping my car from Chicago to San Francisco. I made an online request and they picked up my car the next day. It also arrived a day earlier, so I was really impressed. My transporter, Victor, was awesome! He is very responsive and always earlier than the agreed time! I appreciate it so much! :)

Updated on 05/11/2026: I have used RoadRunner previously for a Ford F350 from California to Nevada. The experience was very good therefore I gave them my business the second time and was please with the outcome. Carlos was very pleasant and helpful in moving my car from Nevada to Rhode Island. He arrived on time and helped resolved a minor but stressful issue despite the neighborhood had limitations for a full scale truck.

Service was terrific from beginning to end. It was very helpful to have updates along the process. We never felt in the dark about anything. Driver Baha was top notch and very personable. He put us all at ease with his abilities and professionalism. The delivery time exceeded our expectations. Shipped Tuesday pm and arrived Thursday AM.

Roadrunner Logistics made the transport of my mini cooper a great decision. From prompt appointment scheduling - to pick up - to delivery the level of customer service and satisfaction was professional - and outstanding, The drivers kept prompt appointment times, were courteous and very thorough. They communicated with times of pickup and delivery and eased my mind with my first experience shipping my car. Roadrunner was recommended by a customer I met in the Delta lounge at DTW and Roadrunner did not disappoint.

My first time using a transport company and was recommended by a friend. Price was very good, and talking with your local rep. helped us understand how it all worked. The transport truck driver Max did well, came at the estimated time of pickup and also gave us confidence about safety. The delivery time was shorter than the estimated time.

Everything was good except that after the contract was signed and closed, someone from the office call for additional charges, which sound to me suspicious because after you signed a contract, no other charges should follow. The delivered was fast very nice and the car arrived in perfect conditions, the delivered staff was very nice and very professional.

From starting inquiries... Christain **, all the way - through customer service....through delivery - the drivers both for pickup and delivery... all the reps were wonderful and informative, completely professional, no-nonsense and on point. Car arrived in the stated time, communication from drivers were so nice!! When the need comes up again, I will call this company without hesitation! Gold Stars.

The whole experience was great. Scheduling was easy and the team worked with me every step of the way on finalizing dates. The carrier arrived on time, was very polite and helpful. Delivery was smooth and ahead of schedule. The carrier even took pictures of the car on the trailer after it was loaded and sent them to me so I felt comfortable. Thank you so much for the seamless and wonderful experience!

Anthony was amazing at answering all of my questions and addressing my concerns at time of booking. Knowledgeable and friendly staff all around from booking vehicle transport to providing daily status of delivery. Simple to use website and platform and the transport companies they work with are awesome at communicating their arrival for pick up all the way to delivery. Comic Transportation gets 10 stars from me! They transported my son’s vehicle from Arizona to Portland safe and sound with not one issue. Road Runner Auto Transport and Comic Transport are the best!!! Don’t schedule your vehicle transport with anyone else!!! Reliable, dependable, service oriented, they take care of you and your vehicle and treat you like family!!! Unbeatable prices and quick transport. THE VERY BEST!!!!

Came on time, delivered on shortest of time estimate. Only issue was price increase 2 days before. Driver was excellent. Pickup on time, delivery on time. Good customer communication from start to finish.

The shipper badly damaged the underside of my vehicle due to negligence on the carrier's behalf. Their driver will load, unload, and move the vehicle around multiple times on its trip. Their damage insurance states the following, "Your shipment includes standard coverage, which provides basic liability and covers carrier negligence and equipment failure during transit", but when I contacted customer support, they told me to call my insurance company because their insurance coverage doesn't cover the underside of the vehicle, and they quit responding to me. No more follow up, no more interest about how their driver damaged my vehicle, nothing. They made their money and they don't care after that.

While on vacation, my daughter had a mechanical failure on my 09 Hummer. Unable to get it fixed in a timely manner, I had to get it 700 miles back home. The RoadRunner site and associates made it very easy to arrange pickup and delivery. Within 2 days, my vehicle was sitting in my driveway.

I am so impressed with Roadrunner! My car was picked up on time and delivered in time. The entire process was professionally handled from start to finish. It took 3 days for my car to travel from Houston to Portland, OR. My car was not damaged and everything was in place upon my inspection. It was also helpful to be able to store a few items in the trunk.

The delivery person was one time for pick up and drop off. The only problem I had was the tracking of the shipment. It shows the route but would have been nice to see the location. Maybe just a pin drop after each day just to know that your vehicle is on the move.

Driver Andre kept in touch with us and we had a flawless meeting, inspected the car, he showed us the photos of the car when he picked it up. Overall, a very satisfying experience. I highly recommend Roadrunner Transport if you're buying a vehicle from a private individual or a company.

Our transport person, Sergei, was prompt, helpful and delivered our vehicle across the state the same day. We especially appreciated his enclosed trailer and the care he took to document the move with pictures and to contact the ship to party when he would be arriving so the new owner of the vehicle could minimize his time off work to receive his vehicle at his residence.

I am pleased with the transport and delivery service, however the communication when the car was being picked up and delivery was not clear, either the 9-13 or 9-14. Cause a great deal of inconvenience and uncertainty. Also, when calling to checking in for status- a lot of phones being answered at once. Not good.

End to end great experience. I was kept informed at every step through the pickup and delivery of my vehicle. Professional pickup and drop off and overall great experience with this company. I definitely recommend them to anyone who is interested with their state to state auto transport within the USA.

I work for a dealership and coordinate shipping for customers across the country. Roadrunner is very competitive on price, provides easy pickup/delivery, and arrives on time. They make it easy for my customers, which is greatly appreciated. Very professional. I would recommend them for other businesses as well as the casual customer.

Out of the firms I checked with, RoadRunner had good scores and were able to agree to my date requirements. The actual carrier was Diesel auto transport, but both companies coordinated well and supported me throughout the process. Roadrunner kept me informed throughout the process and the drivers were helpful and courteous.

The experience was easy and prompt. The driver was thorough, professional, and did a great job. Making arrangements was easy and I appreciated the person who helped me. I cannot remember his name. From the first phone call and email, I knew I was working with a good company. I was confident that my vehicle would arrive on time and it did. I received numerous texts which kept me in the loop and knowing what was happening from start to finish.

I don't understand how this company has so many complaints. They set me up to transport a car from Tennessee to Florida and they set a day and time to pick it up and drop it off for a very reasonable price and they did everything on time and very professional. I would highly recommend this company to anybody. I am very satisfied with everything they did. If you need a car transport I tell you you won't go wrong using this company.

I did online booking through website and find very professional services. Timely pick up the vehicle from showroom & deliver on time frame, very professionally Handle and keep update me every step. I recommended all my friends to use this services great professional services. Not a single call I made for customer services team for follow-up.

Road Runner Auto Transport provided excellent customer service. They communicated with me often regarding updates on my vehicle. Their communication was very good and they were very efficient with car delivery. I would recommend Road Runners to my friends and family as well as ship my vehicle with them again.

They picked my car up earlier than expected, but left the option up to me if I wanted to wait until the expected date. Customer service was extremely nice and professional, and the driver got there a day early. Will use RoadRunner every other time I need to ship a car.

I was stressed out transporting my car from Colorado to Illinois. I do a lot of research and so many auto transport companies had negative and fake looking reviews. After Sherpa tried doubling the cost I decided to give RoadRunner a shot. The car was picked up and arrived exactly as I arranged. I wish I could help more people find this company because I had to search deep to find them but it was an all around easy experience. The drivers called my brother for pickup hours before and they called me hours before so it all went as smoothly as can be. There was no hidden fees and I saved a ton of money. Glad I took the chance with Roadrunner.

Great company to work with. I had to change the pickup date a day before and I had no issues. The car was delivered 2200 miles away in 4 days. Roadrunner communicated every step of the way. I received online updates with pictures of the car delivered. Give them a try.

Pick up in Florida and drop off in Ohio were handled professionally. Drivers were focused and demonstrated awareness of insuring proper handling of loading vehicles. Second time using Road Runner and extremely pleased with the transporting of two vehicles each time. Delivery was actually early on both ends of the transporting.

They gave me a quote online for $1175 to deliver a car from San Francisco to Nashville. Then emailed saying it would be $1543. Then once I had scheduled the pickup they said it would be $1638. Communication around the pickup and delivery times was AWFUL! They said they would pick the car up on 8/23 and would give 2-3 hours notice. They didn't pick up until 8/24. Never ever again would I let this company deliver a car for me. I wouldn't let them deliver a postcard for me.

Great service and people. I would highly recommend that if you need a transport for your vehicle this is the place to go. They were fast at picking up my truck and delivering it. Thank you Road Runner for your help. I will call for this service again when I need it.

Outstanding Service Vehicle arrived before actual delivery time which made the service even better. I thank you all in advance for your service and support. If I am ever in need of another vehicle transported or know of someone in need I will be sure to give them Road Runner information.

The driver was very efficient and picked up my vehicle short amount time and delivered it .. Only issue I see is a language barrier.. If he could speak English.. I tried to ask him a few questions..but he responded like he did not know anything I was saying.. Too bad for him because I was going to give him a 100.00 tip.. I felt snubbed and changed my mind. As a driver delivering.. time was awesome..

I shipped my car a day prior to my relocation from Mississippi to Ohio with the intention of flying down, I was surprised when my car got to Ohio before me. This would be the second time I am using this platform to ship my car and I must say that they are very reliable.

Roadrunner was very reliable and they kept me informed by email and text messaging on the delivery and pick up of my jeep Wrangler. Would definitely use them again no hesitation at all. Highly recommend roadrunner. The only discrepancy that I would have with roadrunner was the pricing. The first price they gave me was great. When it was time to pick up the price changed. Don’t know why it went up like $100 more. Not a big deal. Just would prefer to have known that out the gate.

No nice way to say it but terrible! Planned ahead and agreed to pick up my car in 3 weeks and when the date came, their excuse was "it can be picked up either today or between today and 3-4 days." Even after that, nothing happened and no updates. Also, it takes a minimum of 30 minutes to call them since I'm on hold trying to resolve the issue every day for almost a week long. Never will consider again and moved on to another shipping company very easily.

Picked up and delivered on time with no issues!! Great job on the quote, being on time for the pick up and delivering my new vehicle to Arizona State University without any nicks or dents. I would do this again when we take the vehicle back from Arizona to Michigan at the end of the school year.

It is so relieving to have a company you can rely on to transport your vehicles while having so many moving pieces. They were on time, arrived before schedule and I was able to track and communicate with an agent at any time during this process. I am very grateful and happy with the service and will use again.

Excellent communication. Reasonable pricing. Only minor comments are that the car arrived one day later than originally expected, but that was pretty minor. Also, I was quoted a price that I paid for at the time of booking, but when they called me to schedule to pick up, I was told it would be another $200. even with that extra, I thought it was a fair deal and I would use them again.

I would definitely recommend RoadRunner for your vehicle transport needs. I was kept updated other than my pick up date changing at the last minute with the driver. He was very accommodating and allowed me to put on the car whatever I needed to. He kept in touch with me and gave me the time he would pick up and drop off. I was always informed of my status. They truly met my expectations.

Was seamless and easy. Got a quote, accepted it, made the payment, they picked up the vehicle from my home and delivered it to my daughter at college ahead of schedule. Would use them again if I were shipping to a distance that I didn’t want to drive. Felt safe using this company.

Made it easy and simple to pick up my vehicle, going from FL To NC. Reasonable pricing and fast pickup and delivery. And trustworthy, which is hard to do with some transport companies. Overall, a very good experience and will use them again if needed.

We sent our daughter’s car from NJ to CO for school. The experience was a good one. We didn’t need to wait long for a spot on a truck. Carrier outfit scheduled pick up and delivery. They met the requested dates and updated me via portal throughout the process. I will be using them again on the return process. Thank You!

You made the process incredibly easy. I very much appreciate the contact your driver had with me. He was reassuring and very competent. He made sure that I was fully aware of the condition of my car and when it would be delivered to destination. My daughter recommended your company as you had previously transported one for her. Excellent company.

Driver was communicative. Driver was on time, Driver was friendly and professional. He picked up my vehicle in a safe convenient area. The whole process was explained to me in detail. I felt confident leaving my vehicle in the care of the driver. My vehicle arrived earlier than expected at a very convenient time. I would definitely use this company again!

Driver was nice and professional. Car wasn’t damaged. Arrived on time. I would recommend this company to all my family and friends. I was able to track my vehicle while it was getting transported to its destination. The driver unloaded the vehicle and dropped it off to my son and still was very professional. The price was reasonable and me and my wife are both very pleased.

Pleasant to deal with. Professional. Delivered ahead of schedule. Price was slightly higher than expected but did a great job. Went out of their way to get as close as possible to the shipping address in a large city (Chicago) which was appreciated since they had to walk to meet. I would recommend them to my friends. Booking was also very easy.

What made our experience exceptional was Yves, our driver. He was courteous and professional, we knew the car was in good hands. The car made it safely, on time and in perfect condition. Thank you Yves! Thank you Roadrunner for connecting us with a very professional trucking transport company. As for our original quote, by the time they found us a carrier the day before pickup it was $300 more expensive. Wish the “quotes” were more transparent.

The Buick was picked up in a timely manner and delivered in record time. It was picked up on Wednesday and delivered in NC on Sunday, excellent timeframe. I am very pleased with the level of service. My grandson is very happy to have his vehicle available to drive. He is in the military and has been using Uber to go places.

I have had a great experience using Roadrunner 2 times now. The transporters provided have been communicative and consistently deliver in a very timely manner. If I need to transport my vehicles again. I would absolutely use Roadrunner again. I would highly recommend Roadrunner for all of your transportation needs.

My pick up was on time. The transporter Diego was excellent, He was professional in doing business and was very accurate. Delivery arrived a day earlier which was great. I would use Road Runner again. The customer service at the office was ok. I only wish they had told me that they was only giving me an estimate before the pick up date. Aside from that everything went well.

Had full contract verified with a price two weeks prior to ship date. Then the day before, they notified me that the cost had gone up $200. Left me in the lurch. Considering filing an arbitration complaint against them. Would not use.

Do NOT use this company if you're working from any sort of deadline or pace value in good communication skills - not even deserving of one star. I contracted with Kevin ** at RoadRunner several days before our pick up date in order to get our vehicle from SC to FL. Everything seemed to be going according to plan until the day of pick up, when it became increasingly late in the day and our vehicle needed to be dropped off prior to a flight early the next morning.

Paid the extra $1300 for the vehicle to be treated as an inoperable. Car hadn't run in 5 years. Told a special transport had to be used. Company came with car hauler and tried to start it. Told them no, at final destination the transport driver put their own battery and drove the car. Customer service won't return calls or emails for the past 3 weeks.

I just needed my car shipped, bought my first car back at home in Jersey. Had to ship it to Cali first. Let me start off by saying Roadrunner Auto will only contact you for payments after that there’s no communication. They don’t tell you when they're picking up the car, the tracking isn’t really tracking they don’t even really update it. My car to come to Cali was supposed to be 6 days but came in 7. They didn’t call the day it was supposed to be here, just didn’t show. Then the next day dropped my car off at night. They will get your car there but trust they suck at communication and the tracking isn’t legit 24/7. They update it when they want to. Also they gave me the wrong number for the trucker, had to get his number a different way!

DO NOT BOOK with Road Runner. They will likely quote you a pick up date that is inaccurate. I was told explicitly by their salesperson that my car would be picked up on a certain date. No carrier reached out and no carrier was assigned within 24 hours of the pick up date. I had no idea when to be at home with my car. I called customer service >5 times today and was just routed back to the main menu. The person who gave me a quote, Nicholas **, did not return my call. Based on this experience, I am fairly certain this company is some sort of scam and does not offer a real service.

The "guaranteed" quote did not match the actual price because Road Runner could not find a carrier until the night before pick-up despite a 9-day window from the time Road Runner confirmed the booking. Lack of communication once picked up. Road Runner advertises 24 hr tracking when in reality all it shows is date of quote, date carrier assigned, date of pick up and estimated date of delivery. Multiple customer service phone numbers, but no answer. Received an automated email that said my car was out for delivery that day (expected date of delivery), but after over 6 hrs of waiting, I called the driver directly. Not only was he in a different state, but he said that it would be a minimum of 2 more days before he would be in my area. When I finally got through to Road Runner customer service, they said that they were not aware of the situation and that they would have their dispatch look into it and....No one answering the phones ever since.

If I could give negative stars I would have given this company a - 10!!! First they give you a price online, you confirm everything, they actually take the money from your account & then call to tell you "Okay we see you were quoted $795 online. Right now the cheapest driver we have at the moment is $1160, is this okay?" Then after you reluctantly agree to pay the extra few hundred dollars increase they tell you a carrier will contact you to confirm pick up for the date that you already paid for. The carrier never contacted me so I had to wait the whole weekend to call on Monday to cancel my vehicle shipment since Road Runner is closed on weekends. When I called to cancel Monday morning they tried their best to make me give up by saying "Im going to transfer you to our department" then placing me on hold for 4 hours!!

This company is terrible. I booked a car shipment a month prior to moving. For a month, I got continual text messages and emails saying "everything is on track for your shipment on May 23rd." The day of the 23rd, I called customer service because I did not hear anything about when the shipper was coming to pickup my vehicle and the customer service agent said that no shipper had been assigned. Now, I'm forced to hire another company at twice the price because I have to ship my car tomorrow, before I leave the state. Roadrunner Auto Transport is a terrible company.

Trash and thieves! Initial agreement was on $1,090.00. I ended up paying $1,530.00! We agreed on shipping cost will be $1,090.00 and couple days before picking up the driver called and raised the price to $1,230.00 and told me, "I am giving you the best price and if you called other drivers they will give you higher prices!!" While I agreed via email and got a confirmation with the $1,090.00, now I am paying $1,230 and if I cancel they will charge me $150 fees so I am forced to pay the extra anyways!!

Same as so many others have written here. This company should not be allowed to do business. They give you an on-line price, that you agree to and receive confirmation on. Then when the vehicle is to be scheduled, someone will call and give you some reason why the price went up. Basically they are false-quoting to get you hooked and then trying to get more money from you. They should just be competitive and quote real prices. I looked everywhere and it did not say the price was subject to change.

Was told car would be picked up 5/15/2024. Received call that was going to be delayed till 5/18. Got a call on 5/18 from the driver who said his truck broke down but would pick it up on 5/20. As of today no one has picked up the car. Tried to call Roadrunner customer support line 4 times today. No one picked up the call. Was on hold for 20 minutes each time.

For those of you who need to relocate a vehicle, here's a company to avoid at all costs: Roadrunner. Do. Not. Use. Them. Ever. In February, 2024 I contracted with Roadrunner to transport my car from Florida to Massachusetts. The pickup date was set for May 20, 2024. The contracted rate was $725 and was quoted to me as a firm fixed price and verbally guaranteed by their dispatcher after I asked if the cost could change. I did not hear from them until May 16th when they called to tell me that the price had increased to $1,725. When I asked why, I was told that the FL to MA route was very popular and very expensive, and that the carrier charged what the carrier charged.

SCAM. 0 stars. Paid extra for shipping insurance in case my car was damaged during shipping. Surprise: it was damaged during shipping. After shipping I had a flat tire and the undercarriage of my car was bumped during shipping, causing my heat shield to come loose. I had this confirmed by a mechanic that it was caused FROM ROADRUNNER AUTO TRANSPORT SHIPPING. RR Auto just said their insurance would not cover this because undercarriage damages are not included? It is a scam. Horrible company, horrible third parties they work with (Diesel Auto Express) and horrible customer service and claims department. I filed a complaint with my bank and got all of my money back from RR Auto Transport. Because it is a SCAM.

Sales rep Christian ** is beyond rude and unprofessional, I had a reservation but cancelled it ASAP. I needed my car shipped due to me moving and every encounter I had with him he has been rude and nasty. Don’t do business with them!

I would not trust this company. They gave us a pickup date - we planned our return around that. Our car is still stranded in Florida and Nickolas has never had the integrity to even call and cancel. We are now going to have to fly back to Florida and pick up our car. He completed ghosted us, will not return voicemails. Another company called us and told us his bid was half of what it should be and that they would not follow through - they were right. Nickolas completely lied to us.

Thoughtfully organized SCAM! Expect to pay double the quoted rate, with NO communication with you or selected driver. The quoted amount is what the driver receive, then they will add 40-50% for their profit. However, they will wait until the day of pick up to notify you of the increase in order to eliminate any alternative options you may have or competition pricing. Then they will not follow any instruction given or transfer those instruction to the driver and you will end up paying for change of address. AVOID THEM AT ALL COST!!!

Used them to ship a car from FL to MA. Quoted a low quote and got the business from my 90 year old mother. When car shipped they called her and doubled the price. They basically took advantage of a confused elderly woman. I called to explain and request a credit for the difference. They basically said "Too bad, she agreed to it verbally when we called her with the new price". Turns out she could have said no, honor the original quote and they would have found a new company to deliver it, but my mom didn't understand this (she is older and confused more easily). They could easily have provided a credit for the difference but chose to have no moral compass and charge her. Please think twice about using these folks....

Stay away from RoadRunner Auto Transport! The day they were supposed to pick up my car they called to say the price was going to be 40% higher than what they agreed to. When I asked to speak to the owner they refused. If they are going to pull a "switch and bait" on customers then they should not be in business.

Bait and Switch!! This company quoted me $495 online to have my vehicle transported. When I called to pay and confirmed the gentleman I was speaking with told hey I have an even better rate and charged me $70 less than the online quote. Awesome right!! Great first impression. Then I get the phone call that a driver has decided to haul my car. I am now told that the driver says his space is worth more than this company allowed me to pay them for and am told to pay an additional $150. Then tells me that he could cancel and allow new drivers to accept but “good luck” probably won’t happen. I advised I had another company that would do it for less and still wanted to use Roadrunner based on reviews and that I had already given them money.

Pure SCAM artists. Pretty much everything they stated at the time of booking turned out to be a LIE. They will wait till the day of scheduled pick up although they had two weeks, to start looking for a driver and increase your rate by 50%. Once they assigned you a driver it will not show up at scheduled day. They will not transfer any notes to the driver you gave them for delivery. You will not get your car at scheduled time or place so you will pay additional 50% to store your car somewhere else. Once you pay there is NO chance to reach them about anything. AVOID them at All COST and you will save yourself a lot of money, energy and time or be prepared to pay DOUBLE the quote and be faced with lots of UNCERTAINTY about you car! I do not believe I have experienced anything like this.

If I could give this company 0/5 stars, I would. Please find another company to transport your vehicles. I've used their services once before and was hustled out of an extra 200 dollars by the driver. The second time I tried using their service, I was quoted one price and later that price was bumped up an extra 150 dollars. Once I made the reservation, I was given zero information regarding my carrier or the time my car would arrive. I've been on hold all morning, LITERALLY all morning. It's now 1 pm, I connected with a female operator over the phone and was explaining to her the difficulties I encounter with the service, and she was beyond rude. She lacked consideration and compassion and to make things 10 times worse she hung up on me after I had just explained to her that I have been waiting for hours to talk to someone about my booking.

I called what felt like every broker. I now understand how this industry works. You pay a broker a fee and they put the bid out there. They pay the driver and keep a small amount. I was trying to move my car from LA to Buffalo. I was priced $1350. I signed my contract. The guy William said he was my guy and to call for anything. So about a day before pickup I was calling because I had a question about gas in my car no response. I finally got ahold of them the next day when I got dispatched and then I called to confirm and then they told me the driver dropped me. So after that I called back because I forgot to ask my question. Then NO one answered me. That’s when I was getting nervous.

We are facing significant issues with a transportation company that has proven to be extremely challenging to work with. As a carrier, we have not received payment for a vehicle we transported for RoadRunner Auto Transport more than a month ago, specifically since February 8th. Despite multiple attempts to contact their billing department, we end up speaking with sales representatives who transfer our calls to billing, where no one responds. We have repeatedly informed them of our intention to file a DOT compliance report due to fraudulent activity and to initiate a bond claim request.

Absolutely terrible customer service. After booking, can never get anyone on the phone. I waited over 2 hours on multiple occasions and no one answered. Also, booked for a pickup on a specific agreed upon date but they pushed the pickup date past my moving date thus I was stuck. Never use this company.

Been using RoadRunner in the past years to ship the cars, I understand the pickup/drop off schedule may not be accurate due to some other factors. Recently they will call you and increase your original quoted price after booking. I'm still ok with that. However, we had a BMW X5 shipped from CA to NJ. After received and inspected the car, we found out there were some problems, we bought the car from dealership not some third-party small shops. So, the car was in perfect condition.

This has been a nightmare, RoadRunner has not provided a personal point of contact, which they say they provide. Monitoring via air tag and the car did not leave the area it was shipped for over a week. Now they notify my the shipment will be 4 days late via email. I have tried calling in, I have tried live chat on their website, I have tried emailing and I cannot get a real person to talk to. I used them 8 mos ago and it was great, this is the complete opposite experience and will never use them again.

I used these folks to move a motorcycle from S. Florida to Atlanta GA. Michael called me with a quote, it seemed reasonable so we moved forward. He sent me a contract, that had the pick up and delivery addresses, and per the contract, I paid the $100 broker fee, and would pay the delivery driver the remaining balance. Fortunately for me, I knew the party that the motorcycle was being picked up from. They took a video of the driver arriving, loading, and departing with my motorcycle. All good, or so I thought. Roughly 4 hours after my motorcycle was picked up, I get a call from another person at Roadrunner, stating that he is the supervisor and I need to call him. I immediately reached out to the individual actually driving the vehicle with my item, to inquire about the urgent call. He said he had no idea what it was in Reference to, but he was on schedule and good.

Worse company ever. Roadrunner auto transportation can not be trusted to do a job. They will take your money, confirm your request for transportation then leave you high and dry. Total lack of communication. Total lack of respect for the customer. I've never seen a company run like this one is. Beware. The anxiety involved is through the roof. They claim to be #1 in the business. This advertisement statement is so far from the truth. They are the worse and should not be allowed to be in business. Very rude customer service representatives. I called them 3 times to try and find out when my vehicle was going to be picked up. No satisfaction, no trust, no communication. We ended up renting a trailer and hauling the vehicle ourselves.

Put in a quote request at Roadrunner. Got a great price back, then it changed 3 times in 3 days! When I tried to ask why, no one would explain, they'd just say "This is the best price." Then an agent called and when I tried to ask again, he HUNG UP on me. Great staff, y'all.

On 17 January 2024 I contacted Roadrunner Auto Transport to ship my daughter’s car from California to Nebraska. I requested this move happen on 16 February 2024. On February 8, 2024 I was contacted by Roadrunner and they stated that they would be able to pick up on 17 February 2024. I agreed to this. On 17 February at approximately six in the morning I received a text notification that the driver would be contacting me that day two hours before he would arrive at the scheduled pick up location. At approximately noon on 17 February I had not received a call from the driver so I called Roadrunner. Customer service was on hold for 45 minutes. Once I got a hold of a representative they said the driver would be there before 9 PM on 17 February and that the driver would call me when he was two hours from the pick up location.

I checked with a few carriers and Road Runner Auto transport had the best price. They were quick to respond, and they emailed me all the necessary paperwork. They said once I submitted the form, the vehicle would be scheduled and delivered within 24 hours. I filled out the form at 2 pm and the vehicle transfer was completed by 11:30 pm the same day. The driver was at the pickup point when he said he would be and delivered at the time he estimated he would arrive at the drop-off point.

Do not use this service. They are a Transportation Broker only. They take no responsibility for the actual shipment dates and delivery dates of your vehicle. They do not guarantee on time delivery to your final location. They refer all questions to a 3rd party Auto Transport Company to which they offer no phone number or physical address to contact. In my case, the vehicle was not delivered to the final destination on the time period promised. The vehicle had been delivered to a storage facility and was available. There were no drivers available to deliver the vehicle and ended up taking an Uber 75 miles to pick up the vehicle at a storage facility. Road Runner offered no reimbursement and deferred all complaints to their contract and the 3rd party Transportation vendor. (I only located the 3rd Party Vendor because I had spoken with the Truck Driver who provided me with his cell phone before he left).

Please do not ship with this company. All they do is give you the runaround. I was at delivery drop off, delivery date for my vehicle which should have taken two days. Eight days later and no delivery. Every time call only to be told the next.

I am moving from WI to CA and hired RoadRunner to ship my car. I called about two weeks before my pick up date to ensure this aspect of my move would be smooth. They told me that they would assign someone and it would be no issue. I called four days before my pick up because they had no one assigned. I got a very passive aggressive email asking me for my patience. I called again two days before and no one answered. I was on hold for an hour. I called again the day it was supposed to be picked up, no answer. They caused unnecessary stress at an already stressful time. They will lie to you just to get your business and try and cheat you out of money. DO NOT TRUST THIS COMPANY!!!

Booked Roadrunner to transport our vehicle from Fla to Denver. We received an email stating they will be picking up the vehicle on Tuesday and the driver will call to give us a 3 hour notice before he gets here. That was the last time we received any communication from this company. We hung around the house all day waiting, nothing. So we decided to call, waited on hold for about 45 minutes. Spoke with the company rep. and she showed no concern or compassion and couldn’t provide any help. Our family in Denver also called and were on hold for an hour and a half and never got to speak with anyone. The real pisser is Roadrunner already charged the card before ever picking up the vehicle. We never heard from them the following Wednesday. At the time of this writing we still have not received any response. We booked the job with another company.

I had my 2018 Nissan Altima transported to Salinas, CA from Miami, Florida. The driver provided me with an excellent service. The Car was picked up at the time agreed upon in Miami, Florida and delivered on time to Salinas, California. I would highly recommend RoadRunner and the driver that picked up and delivered my car.

Our Jeep was picked up at the beginning of the week and delivered clear across the country by Friday. It was delivered in a very timely manner and the drivers were extremely nice and polite. We will be using the service again in a few months and then hopefully every year after that. Thank you again!

I hired RoadRunner to transport my brand new car from Upstate NY to South FL. I purchased a car in NY and placed an order to transport my vehicle in a enclosed truck transport. I agreed to pay the higher rate to have enclosed vs an open transport. The company spoke to me as well as the dealership and verbally confirmed that it would in fact be in an enclosed truck. I requested photos of the truck(s) that they would use. They texted me gorgeous photos of very large shiny trucks. When the car was delivered it was on an open bed truck. Both the dealership and I could not believe that they would be this disreputable. Furthermore, they contracted with a different carrier to make the trip.

I was very pleased with the RoadRunner Auto Transport service. The ordering process was straightforward. The pickup and drop-off were easy and as represented. We transported our vehicle from Ohio to California that took just 4 days. The driver sent precise pick up location via text message that eliminated any confusion on exactly where the pickup needed to occur as the truck is large and requires sufficient space to load the vehicle.

Updated on 12/19/2023: Roadrunner apologizes for actions, however does not offer to compensate customer for failure to fulfill contractual obligation. I agreed to contract for door to door delivery and delayed travel plans to drive across town to meet driver at mall parking lot. Turns out the driver was picking up another car and unconvinced me to load and unload cars. No apology from driver and no offer to financially compensate for my time and fuel.

RoadRunner is not honest. Price and a date for pick up were **. The price went up $150 dollars and the pick up was within a "window". They won't answer calls or return emails. No communication whatsoever. As of this minute I still don't know where my truck is. Use someone else!!

The driver, Phillip, was very professional, called in advance of the pickup and delivered my daughter's truck to her from my home in Austin to hers in Los Angeles. It was delivered ahead of schedule and in perfect condition. I am very happy with the service and will use them again in the future.

Pick up and delivery on time. Good communication and used text and phone calls. Easy to find status on website. Car was picked up at our door and delivered to our door in Arizona. They took a lot of photos when picked up. I would do this again on our return trip.

Quick, Easy and stress free. They Answered all my questions and have a fast customer service. Even when my first original carrier canceled they had another one ready within 24 hours with an even earlier delivery date than I was first expected! I would recommend to anyone looking to transport a vehicle.

RoadRunner is not a legitimate company. I went on-line and requested and estimate to transport my vehicle from PA to Arizona. It was time sensitive and they said they would be out the next day and gave me a a great price. A guy called me several times to confirm my arrangements and get my credit card information. They ran my card for the full amount immediately and told me the driver would be out the early afternoon. They also mentioned that their driver would call two hours before he arrived. The driver no called, no showed and when I called to find out what was going on they told me that they are just brokers and that was between me and my driver. After I argued he transferred me to what appears to be a made up department, I sat on hold for 20 minutes and then the line disconnected.

After my car broke down 500 miles from home, we decided to have the car shipped. Roadrunner made too easy. I am glad we made this choice. We had to make changes to our pickup date a couple of times. No problem for Roadrunner. I would highly recommend this company.

Reliable company, the only issue I had with their service is the lack of follow up, keeping the customer inform of delays would be a plus not just checking your email to see if anything came in. Overall I’m pleased with the service and will use them in the future if needed. Will recommend.

Roadrunner provided great customer service and responded to questions in a timely manner before pickup and after delivery. Reserving and paying for the service was super simple, acknowledgement of the order was concise and information about a carrier to provide the service was provided In a follow up email. Additional insurance was offered as well. The whole process went smoothly and efficiently. I will use this company again in the future.

The cost of transport was less than I expected to pay. Communication and Updates: It's helpful when the transport company provides regular updates on the progress of the shipment. Clear communication ensures that you are aware of any delays or changes in the delivery schedule. Everything went better than planned. I could not have been happier. It was smooth and took less time than I would have thought.

We requested shipment of 2 vehicles and within an hour, we had a pick up time for the next morning. The driver arrived when expected, gave us an updated ETA and arrived at the drop off location on time. The trucks arrived in the same condition as when they left and everything was done in an quick and efficient process. We were able to pay online with no deposit, so neither location had to deal with payment and let us feel secure no issues were expected by the driver. RoadRunner also handled everything on their end quietly. On a previous shipment quoted with another company, our information was sent to a dispatch company, so 3 months later we are still receiving texts and emails for quotes to ship the vehicle with no way to stop them. I would recommend Roadrunner to anyone looking to ship a vehicle.

I highly recommend using Road Runner to transport your vehicle. The guys that picked up and dropped off our vehicle were extremely professional, courteous, knowledgeable and careful. They transported an 83 corvette, my wife's prized vehicle. The price quoted and paid was fair. If ever I have to transport another vehicle, I would most definitely use them. Thank you Road Runner.

The delivery of my car was on time and most of all without any issues. I have had cars delivered before but have always had problems when it arrived. I think part of the solution was this car was delivered on a flatbed holding just 3 cars. The driver was careful and did not have to climb through the window to access car so it could be unloaded. I would definitely use and recommend Road Runner Auto Transport again.

Very Good, the driver was very professional, he had no issues getting this old car running ang getting it up on his truck. The tires were flat and the battery was dead. The vehicle had not been started in two years. His help was outstanding. He was on time and simply the best.

Very easy service to use. I shipped my car from GA to AZ. They respond quickly and ship quickly. They alleviate any anxiety or nervousness that someone new to the process might have. I’m so glad I used them and will be referring them to others. The value is there!

We scheduled our car to be transported from Washington state to Arizona. They gave us the date of pickup and we had someone waiting at the house for hours and they never showed up. No answer when trying to call them. The next day they let us know that it would be delayed until the next day. Again, no one showed up, no phone call, and no one answering the phone when we call. The next day they contacted us and said it would be picked up the following day. It did then get pickup up and transported to Arizona. The car was in good condition. The driver was very nice and did a great job dropping off the car. The main problem was lack of communication from Roadrunner Auto transport which was beyond aggravating.

With so much going wrong in the world, it’s a pleasure to write about something that went just as planned. Within minutes of finding Road Runner, I already had my appointment. A day later they picked up the car, the next day it was delivered all without missing a beat. It was easy. It was affordable and it was professional. Thank you.

My 1999 BMW was picked up in Arizona by a very knowledgeable and friendly driver. The car arrived in California on the allotted time in perfect condition and happy to be in the transporter. The driver was more than helpful in getting the car to me. I would recommend this company to anyone who wants to transfer a car whether be a new car or an old car.

Made moving our car cross country very easy. We had it shipped California to Florida. Scheduled about a month out, car was picked up day after I said it would be ready and it got there the day the driver said it would. Worth not having to drive it ourselves.

This company was good in everything except in returning my calls/emails. I had agreed with a salesman on the phone for one day but they picked up the vehicle on a different date. I had to scramble with my family to make it work. But, in the end, very good service and quick delivery.

Vehicle was delivered when it was promised with no damage. Although the vehicle was covered in what seemed like a hydraulic fluid that was extremely hard to clean. Also showed the Bronco was delivered before it was, called about it and was told I would get a callback. I never got the call but the vehicle showed up about 2 hours later.

My car was picked up at my door. The delivery driver was very professional and took time to photograph the car and assured me that it would be cared for and delivered on time. The car arrived in NJ on Monday morning as promised and was delivered to my daughter.

The service you bring to your customers is just awesome, reliable and very fast. I'm so happy to choose your company. The car was the same way that I left in Antioch, the driver, Arturo, kept very good communication during the trip and during the delivery of the car. Thanks Road Runner Auto Transport.