RoadRunner Auto Transport Reviews

We sincerely apologize for your experience and are disappointed to hear about the interaction you described. Providing courteous and professional service to everyone who contacts us is extremely important, and we regret that your conversation left you feeling otherwise.

We appreciate you bringing this matter to our attention and will review your feedback internally. Please accept our sincere apologies for the frustration and disappointment this situation caused.

We're happy to hear the pickup and delivery were completed within the expected timeframe and that the process was a positive experience from start to finish. We appreciate you taking the time to share your feedback and are grateful for the opportunity to assist with your transport needs.

We appreciate your feedback and apologize for any inconvenience you've experienced. However, we are unable to find your booking based on the limited information provided. If you could please provide more details regarding your booking such as the name associated with the order or the booking number, we would be happy to investigate further. Your satisfaction is our priority, and we are committed to addressing and resolving any issues you may have encountered.

We're glad our team was able to keep you informed from booking through delivery and that the transport went as planned. It's also great to hear the carrier took extra care during delivery, especially in a busy area. We appreciate your trust in us and are grateful for the opportunity to assist with your vehicle shipment.

We sincerely apologize for any frustration this experience caused. We did speak with you directly to review your concerns and ensure everything was addressed as quickly as possible. We reached an understanding after discussing the situation in detail. We appreciated the opportunity to work through this with you and are glad to see the vehicle was successfully delivered. We wish you the best going forward.

Thank you for sharing your experience! We're glad we were able to help coordinate your shipment and connect you with a reliable carrier after the difficulties you experienced elsewhere. It's great to hear the transport went smoothly, the vehicle arrived in the same condition, and the timing worked out even better than expected. We truly appreciate your trust and thank you for choosing us to assist with your transport.

We appreciate your feedback and apologize for any inconvenience you've experienced. However, we are unable to find your booking based on the limited information provided. If you could please provide more details regarding your booking such as the name associated with the order or the booking number, we would be happy to investigate further. Your satisfaction is our priority, and we are committed to addressing and resolving any issues you may have encountered.

We're thrilled to hear that your vehicle arrived on time and that our communication met your expectations. Thank you for taking the time to leave a review. We truly appreciate your feedback and look forward to helping you again in the future.

We’re so glad to hear you had a great experience transporting your vehicle for the first time. Moving a car across the country can feel like a big step, so it’s great to know the process was a positive one from start to finish. We’re especially happy to hear the carrier kept you updated and made pickup and delivery easy. Thank you for your kind words and for taking the time to share your experience.

Thank you for your kind words and for taking the time to share your experience. We're thrilled to hear that you were happy with the pricing, communication, and overall service. It's great to know the transport process exceeded your expectations and that everything went smoothly from start to finish. We truly appreciate your support and the opportunity to assist with your transport.

Thank you for taking the time to share your feedback. We're sorry to hear that you felt communication was lacking prior to pickup. After reviewing the order, it appears we spoke with you a couple of times before pickup, though we understand that waiting for updates can still be frustrating.

We're glad to hear that your concerns were put at ease on pickup day and that the carrier provided professional service and a fast delivery. We appreciate your recommendation and thank you for choosing us to assist with your transport.

Thank you so much for sharing this! We’re really glad we could help make the transport of both vehicles from Oregon to Southern Nevada such a straightforward experience. It’s great to hear the carrier kept you well informed and that everything came together without any issues. We truly appreciate your trust in us and look forward to helping you again in the future!

We’re very sorry to hear about your experience and appreciate you taking the time to share your feedback.

Pickup and delivery timeframes are estimates and can vary depending on carrier availability, routing, and overall market conditions.

Regarding the rate adjustment, there are times when increased demand around certain shipment requests can limit immediate carrier availability. In those situations, a higher rate may be required in order to secure a carrier within the requested timeframe.

We regret that your experience did not meet expectations and apologize for the frustration and inconvenience this caused.

We’re very sorry to hear about your experience and the frustration this caused.

We understand your concern and apologize for the lack of clear communication during this process. All pickup and delivery dates and times are estimates, as carrier availability can vary based on demand, routing, and location.

In this case, we were actively working to secure a carrier, but certain factors can sometimes cause delays. The original pickup was set for Stockton, CA, which is a more common meeting point for carriers, however the later change to Tuolumne, CA made it more difficult since it is not a typical route for most carriers.

We understand the situation did not move forward as expected and regret the inconvenience this caused. We appreciate your feedback and will use it to improve our communication and process moving forward.

Thank you for your trust and support! We’re happy to hear your shipment went smoothly from pickup to delivery and that your vehicle arrived safely and on schedule. Providing great communication and a reliable experience is always our goal. We truly appreciate your positive review and look forward to assisting with your future transportation needs!

Thank you for taking the time to share your experience. We’re glad to hear that the process felt smooth, communication was clear, and that your vehicle was picked up and delivered as scheduled. We appreciate your feedback and are pleased that everything went as expected. Thank you for choosing us and for your recommendation we truly appreciate your support.

Thank you for taking the time to share your experience. We’re glad to hear that the process was smooth and easy, and that the carrier was respectful, on time, and handled your vehicle with care. We appreciate your feedback. Thank you for choosing us and for your recommendation we truly appreciate your support.

Thank you for sharing your feedback, and we’re sorry for the frustration this experience caused.

Regarding the rate adjustment, there are times when a surge in demand around a customer’s requested pickup dates can lead to limited carrier availability. In those situations, an optional rate increase may be presented in order to help secure a carrier that can accommodate the preferred schedule. At that point, customers always have the choice to proceed at the updated rate, wait for additional carrier availability, or cancel the order at no charge, which you chose to do.

Your feedback has been shared with our team as we continue working to improve communication and transparency throughout the booking process.

We apologize for any inconvenience this may have caused.

Thank you for taking the time to share your experience. We’re glad to hear your vehicle arrived ahead of schedule and that everything went smoothly from pickup to delivery. We truly appreciate your recommendation and look forward to assisting you again in the future.

Thank you for sharing your feedback. We’re sorry to hear about your frustration and the experience you described.

To clarify the timeline from our records, your order was placed on 4/29 with an initial requested pickup date of 4/30. A carrier had not yet been secured, and your card on file was not charged at any point, as we only process payment once a carrier is confirmed for dispatch.

On 5/6, our team reached out to provide an update regarding the status of your shipment. Following that conversation, you ultimately chose to cancel the order.

We understand that waiting for updates can be frustrating, and we regret that the experience did not meet your expectations. Your feedback regarding communication has been shared with our team as we continue working to improve responsiveness and clarity throughout the booking process.

We appreciate you taking the time to share your concerns.

Thank you for taking the time to share your feedback. We’re sorry to hear about your experience and regret the frustration this caused.

To clarify the timeline, you generated an instant online quote on 4/4. In the days that followed, our sales representative attempted to reach you to book that rate. Our understanding is you did not book at that time because you were waiting on funding to purchase the vehicle. You then called back on 4/9 looking to move forward with the vehicle shipment. The rate at that time was $869. Rates often change from week to week based on carrier availability and market conditions. On 4/10 you agreed to the updated rate and signed the terms of agreement, booking for the first time.

On 4/13, we secured a carrier for pickup on 4/16 with an estimated delivery of 4/18. Unfortunately, the carrier experienced unforeseen delays due to a family emergency, which impacted the original delivery timeline. We sincerely apologize for the inconvenience this caused, as well as for the lack of timely communication regarding the delay.

We also regret that your experience with updates and communication during transit did not meet expectations. Your feedback has been shared with our team as we continue working to improve responsiveness and overall service.

We appreciate you bringing this to our attention.

Thank you for your feedback. We’re happy to hear the communication and updates throughout the transport process were helpful. We appreciate you choosing our service and your support.

Thank you for your kind feedback. We’re glad to hear you had an excellent experience and that your vehicle arrived safely and in great condition. We truly appreciate your recommendation and your support.

Thank you for your kind feedback. We’re glad to hear your shipment process was smooth and completed within the expected timeframe. We appreciate your support and are happy our team was able to provide helpful service throughout the process.

Thank you for your kind feedback. We’re glad to hear you were happy with the communication, pricing, and overall service. We truly appreciate your support and recommendation.