Pep Boys Reviews

I utilized Pep Boys for an oil change in response to email coupon of 30% off, free tire rotation and tire pressure, free wheel alignment check/inspection and free vehicle inspection. I was told that the reservation was for a different store but he could take me here. I asked if he would contact the store or should I and let me know that I was dropping car off at store #376 instead and was told, “Don’t worry about it.” Turns out he never contacted the store and they are sending me communication about missed appointment and rescheduling.

I have 3 cars and took them to Pep Boys for tires..all 3 cars required to get new sensor for tires on all cars. No lights on before I took no tire light stays on..stole items out of car..Do not use them..

I had a knock in my right rear wheel area. I got an estimate for $2,600.00 which included brakes in front shocks, struts and many things else. I declined to have the repair done. The attendant convinced me to have the rear shocks replace only. After $482.33 I left with the exact knock, I wanted to be repaired. I went back to speak to the Manager and after he reviewed the matter he suggested that I spend only $1,300.00 more and the noise will be fixed. I will live with the noise. The store was in Apopka on No 2000 Hwy 436.

I had a slow leak on one of the tires on my car due to a puncture. I went to Pep Boys but they were booked up for the day. So, I made an appointment to go back the next day. With an appointment and after waiting for 2 hours, they couldn't get to my car. The reason they gave me was that they were waiting for authorization from Fleet. I had to leave for another important appointment but called Fleet myself to verify how long they would need to authorize a service request. They told me the authorization was given right away. Pep Boys lied but one of their associates actually cared enough to call me back at a later time telling that they finally got authorization from Fleet, and that I should go back the next morning 15 minutes before they open to get service right away.

Crooked management. Will take advantage of women without hesitation. Took my car in for a simple tire rotation and by the time they finished with their analysis I supposedly needed $2000 in repairs. The manager sucks and should be fired. I left and took my car to the dealer and was told there was nothing wrong with the car. Crooks, dishonest. Do not let them touch your car.

The technicians at Pep Boys tried sneaking in additional charges for services I did not agree to. When I called them on it, they damaged my suspension and then tried to cover it up by changing the language on my dashboard. The brand new tires I purchased from them were ruined within less than a month of purchase. Then they had a Mr. ** call to suggest I take it back to a Pep boys location. I explained to him that I was not in comfortable or in agreement due to the nature of the overall situation. He then told me he would have to make a claim in order to have the truck towed and looked at by another company. Long story short, he's been avoiding my calls and instead of owning up to his part, he had someone else make a phony statement on BBB website to avoid being held liable for additional damages or repairs. I will see them in court. If you are considering taking your vehicle to this "chop shop", DRIVE AWAY while you still can.

I purchased a 5Qt container of Mobil 5W30, with a $10 mail in rebate. PepBoys is not PepBoys anymore, only the service center is. The receipt contains the info required for the rebate form, so I was told! Only 2 of the 4 requirements, are on the receipt given! Which they are aware of. The intent on not paying a rebate created by the former company is obvious. I guess purchasing auto parts and supplies from PepBoys for over 30 years, does not mean a whole lot, in this day and age of no accountability!

Had the Pep Boys in Tulsa, OK. (6714 S. Memorial) them replace the rear brakes and rotors on my Chevy pickup truck end of October 2020. Spent approx $340.00. Brought back a couple weeks later advised them that brakes don't feel right. They inspected and said all OK. Shortly thereafter brakes began to go metal against metal. Brought back in and advised that a caliper froze and that I would have to spend another $800 to replace brakes, rotors and calipers. Had only put 700 miles on prior new brakes. He said caliper pin froze, I would argue that they were installed incorrectly. Have never had this type of issue when replacing brakes in past. When I inquired to manager of who to call to address he advised that they will most likely tell me the same thing he was telling me ("nothing I can do").

Good Afternoon; I made an appointment for 7 February 2021 at 11am and dropped my car off at 1030. It is 1pm and my car has not even been pulled into the garage to be looked at. There is no manager to talk to and everyone gives me a shrugged shoulder. The Pep Boys in question is the store in Dover Delaware. Stay away from Pepboys. It is no longer Manny, Moe, and Jack.

Store #33... Purchased a battery prior to the pandemic. Reputable "champion" 30month battery that cost 154 dollars. Recently had the battery die on me at 13 or maybe 14 months. Found my receipt but Pepboys' ink on their receipts fades after a few months- tried to locate it in store "via their system" which was "down"... They updated their system prior to the holidays still not able to find my purchase in their computer. 6 to 8 weeks for an "update"? As a loyal customer of 22 years I can honestly say I'm done with this chain. I have 2 more auto parts places within a half mile which will be receiving my business from here on out. Save your time & money & go to AutoZone or advanced. Pep boys has really declined over the past few years - sad. No wonder why they're struggling against their competitors.

Purchased the part Pep Boys listed as being for our vehicle. Part they listed wasn't even close to being right but even though it was their mistake they refused to accept the return new in box with the original packing.

I took a car to get a front end alignment and worsted then it was when I took it there. The steering wheel is not even straight, shaking going down the road. So yeah DONT GO THERE TO SAVE YOUR MONEY. THE ONE IN MADISON TN.

After an $800 repair by an obviously very young and unskilled mechanic, I drove my car 15 miles only to have the check engine light return. Since I had purchased the "labor guarantee" I returned the car to Pep Boys. They had the car for two entire days, only to tell me that they had been "messing around with the car all day" to try and determine the issue. Then they gave me another estimate of $1,240 for more work that would "fix the problems." I had just done that four days and 15 miles ago. I feel totally ripped off and robbed of $800.00. As a senior on a tight budget, Pep Boys has managed to hold my car hostage, bleed me for money, and leave me with no transportation.

I set out to buy 2 new tires for my Nissan Altima. The price of the tires themselves was comparable to other places. That is the one good thing I can say about my experience at Pep Boys, the rest was disappointing at best. I brought my vehicle to get two new tires, as the ones on the rear had been replaced two months ago. I wanted the front tires replaced then rotated to the rear. 20 minutes into my vehicle being in the garage, an attendant comes out and informs me that 2 bolts were stuck, and if they broke it would be $100 plus tax (parts and labour) each to replace the broken studs.

Well I first called them told them I thought I had put diesel fuel in my 2017 Hyundai Accent. So I called them and told them I thought I had did that. They said bring in and for 260$ they will drop tank and put fuel in but 2 hours into it I found my receipt and it said unleaded fuel so I didn't put diesel in. So I called them and they said it's too late. They are working on it now. So 2 hours later I go pick up car. They said since I'm.paying cash they will knock down to 200$ all the while never spoke up to tell me there was no possible way I could do if done that put diesel in my tank. So they just looked at me as a sucker and took my money. Then I complained to Pepboys. Their supervisor Eddie ** called me and said he would have to look at tapes because it is possible for me to have put diesel gas in my 2017 Hyundai Accent car so he said he couldn't help me. So their certified mechanics are crooks and liars.

Pep Boys has ALWAYS given me poor service overall. I don't want to ever go back there. The service department always has problems which affect my car. They rarely ever finish the job I ask them to do. They make problems which other car service places do not.

Dj ** was very helpful. I was having a bad day and he made it better with his knowledge of my vehicle the issues and His wonderful customer service. I will recommend all of my friends to go to Pep Boys in Elmhurst, NY!!

I brought the car in for front vibration. They said I needed four tires, a alignment and a right CV boot. It costs me 1400 dollars. Plus they added a 90 dollar warranty I did not ask for. He said they test drove the car and it was fixed. I drove the car, it was not aligned, it pulled to the right. It was not fixed, still vibrated. I brought it back. He told me it was out of balance. Once again I drove the car away. Nothing was fixed. I took the car somewhere else. The problem was the brakes and a left cv assembly. The problem had nothing to do with the tires. Pep boys seriously overcharged me and did not fix the problem. Pep boys charged me 800$ for tires and 600$ to replace the CV boot. Im owed money, I will never go back or suggest pep boys to anyone ever. They don’t discriminate, they take advantage of everyone.

I have a Ram Dually 3500 with 6 tires on the truck and a spare under the bed. I asked to have 3 tires removed from their current place and current rims, and re-mounted on 3 rims and then balance two of them (not the spare) and replace back on truck. I paid $61.80 for this service. One tire they got correct. Take the inside dual and place it on the right front wheel & balance, YES! But, then as the technician described, "I thought I'd save time and just take the spare and put it where the inside dual was, and use the other mounted wheel as your new spare." Hunh? Not what I PAID FOR! And the TPMS sensor is now mounted under my truck on the spare tire.

Pep Boys Jacksonville Fl took my car because of an oil leak. They diagnosed the problem to be valve cover gasket. 1700.00 later they called me to pick up my car. It was ready. I drove from Jacksonville to Orlando and my car was not just leaking oil but my passenger door panel was cracked. I call them immediately and spoke with Mike who did the work and was surprised the car was leaking oil still. The damage to the body oh they had to look at the cameras.

Effective October 1, 2020, Pep Boys has stopped accepting their own gift cards for purchase of merchandise. They are continuing to accept their gift cards for automotive service. This is a fundamental unilateral change to the gift card program. I have a submitted a complaint to my county consumer protection department.

Pep Boys is a rip off. THEY Do not back their work. When you bring your vehicle back for the same problem that you paid them 600 dollars to fix. They tell you that it's something else wrong to try and get more money for the same problem. There's no accountability with this company!!!! Do not waste your time and money going to the pep boys in Douglasville!

Won't honor any coupons. Exploiting Covid 19. Got you, you are already here. Rude. "We don't have anything for $38". Despite their own web site that says otherwise. Don't spend your time and gas to have this sort of experience.

Customer service is horrible. They need some kind of training and respect to clients. I took my car for service and I had to take it back due to a noise it never had before. I left it and they found something else my car never had until I took it to them. I was charged again, which I agreed. I went to pick up my car by the Service Department and one of the employees made me stand on a line for about 20 minutes, telling me... “give me one minute, I will be right with you”, to later sent me to a line with 7 other people in front of me (who got there after me), but first he send the ones behind me and made me make the line after them, he even ridiculed me in front of other customers. I did not mind making a line, but the whole game was upsetting. I will never go back to that store.

I needed parts and after stopping an employee and asking where to find the part, all l got was "NO HABLO INGLES!" They should lose their license to operate! Or AT LEAST a HUGE fine! THIS IS AMERICA!???? NEEDLESS TO SAY I TOOK MY BUSINESS WHERE I WAS ABLE TO GET HELP!

Tulsa OK doesn't adjust headlights. Whether you buy them from them or otherwise. This was on an older truck, 2001 Chevy Silverado. And I Spoke to Joann at Admiral & spoke to ** in person at 6714 S. Memorial Drive Tulsa Ok 74133. He said they don't have the tool.

I recently had a screw puncturing my 2 year old Toyota Highlander with 28k miles on it. Took the tire off the vehicle and brought it to Pep Boys in KOP PA. The service Desk told me there is nothing they can do about fixing the flat and I had to buy a new tire. I left the place and don't intend to go back ever again. Took the tire to my mechanic and he charged me $10, to remove the bold and repair the flat.

I had gone to Pep Boys in Phoenix back in January and had really great service. I needed two new tires and decided to go back. I scheduled an appointment over the phone and the next day I took off of work for my scheduled time just to be told the tires weren't in and I would need to come back. The manager had verbally told me for my troubles, he would give me $25 off. This was on a Friday so I scheduled for Monday morning. I took off work yet again...only to arrive with the store being closed and a sign saying it was closed all week. I then called customer service only to be told it had shut down indefinitely that Saturday. This was all back in June. Speaking to customer service and explaining that I had to take off work 2x and I somehow wish to be compensated. A couple of emails saying they will "defer to a different department and get back with me" and this is mid July and haven't heard back. This is the kind of business they run.

I was told at the Toyota dealership during a recall procedure that I needed to replace my car's battery. I thought I could save a few bucks by taking my car to Pep Boys instead of having Toyota do it. Well, right away, I could tell something was off. The car wouldn't start right up after Pep Boys put in a new battery. It would turn over a couple of times and hesitate before the car would start. During an oil change at another facility, I asked the guy to take a look at the battery I had just had replaced and see if he could figure out why my car wasn't starting right up. He found that Pep Boys had put in a very small battery of the wrong series and hadn't even secured it in place. The tie rod that was supposed to keep it secure was flapping loose.

I spent over 3 thousand dollars and received my paper work for my online rebates. I did everything correctly and got my tracking number. Waited over 4 months and called just to be told that they have no information and that the tracking number starts with a p and not a d and was called a liar by customer service. Even though I have all my paperwork and emails. I will no longer be doing business with them.

I called Pep Boys (5959 S. Western Ave. Chicago, IL 60636, Store ID #0990) to make an appointment for Saturday, May 23, 2020. I wanted to have my Coolant System checked for possible leaks. I also requested that they do a suspension inspection and grease the chassis. Approximately between 30-45 minutes later, I was told by ** and the mechanic who inspected my car (**.) that no problems were found and everything looked good. However, ** added, “We recommend you get a more in-depth inspection of the Cooling System. He said this would cost $87.

They always claim you need more done than what you show up for. A simple break pad replacement cost $419 when they were done. They refuse to cut rotors, and insist you buy new, even when I know they could be turned, and still be safe and legal. I will never return to this rip off joint again.

Stay away from this shop. One of their mechanics sabotaged our BMW X5 by making a cut in one of the drive belts, damaged the oil filter compartment, and made cuts in the both front CV axle boots. We have a statement from another shop verifying this. The dishonest mechanic did the sabotage because he disagreed with the fact that they had damaged the oil filter compartment and the drain plug when he changing the oil. They will be taken to the Small Claims Court for reimbursement. So, beware and stay away from this shop because it will happen to you as well.

I'd never purchased tires from Pep Boys, so I didn't know what to expect. I can definitely say I wasn't disappointed and will be a return customer. Christian ** was knowledgeable, friendly, and easy to work with. He found me the right tires for the right price. What more can I say?!

A few months ago I spent a large amount of money (a couple of thousand) at a Pep Boys shop. The first round was okay, but on the way home some incredible noises I'd never heard before showed up. Full disclosure - I'm a retired Engineer (and son of an auto mechanic) and my wife is a recovering attorney. Everything was more or less repaired, and I was given a $100 Reward Card to make me feel better about the debacle. We went in later to spend the imaginary $100 (oil filters and oil and such) but was told that they did not accept the card. I explained that I had made contact via email and phone and was told that they were "participating" in the program. Ever since they have refused to respond (in writing, per my wife's suggestion), insisting upon phone calls only. I'd love them to convince us that this is not a complete "bait and switch" sort of scam.

I purchased a battery for my 2016 Mazda3 (68k miles) from PepBoys (1685 Howell Mill Rd NW, Atlanta, GA) and it was replaced there. Before changing battery, they said they need to do a test to make sure the problem is caused by the old battery, which they charged $15.99 for that. The consensus was that the battery was bad and they replaced it for around $139.69. Also, my old battery was 4 years old and never need a replacement until that day, which is expected for 4 years old battery.

Needed one punctured tire replaced and battery tested. They refused to replace tire to due to an unknown and unrelated wheel assembly issue causing a little tire play (most likely the outer tie rod). I told them it was fine but they refused to do any service, even refused to honor my battery warranty. Then things got heated obviously because I don't want to wait around and sit on a flat tire and dead battery, and at one point the manager wanted to get Trump involved for some reason by saying that he was my president but not his, maybe because I look ** and he's Latino. I don't know, but that was totally unnecessary to say and came across as 100% racist. I'm majorly Native America and I volunteered to and worked crowd control at a Bernie Sanders rally thank you very much. This is the most recent event of stress-inducing situations that Pep Boys employees seem to be so fond of causing.

Customer service is outstanding and they open up early. But they are a little pricey. I love this store and its location. I had a donut spare on my vehicle and could not drive it to work. Pep Boys open up early about 8:30am and that time was great for me. They finished my old tire in a timely manner. I was at work by 9:30am.

I used to go to Pep Boys for oil change. I prefer oil change with full synthetic oil, but their price is rather high without $20 off coupon. I have to contact customer service to get the coupon whenever I go to oil change even they advertise $20 off on website.

Excellent job, on-time, and did the job for what they quoted. And on top of that, they removed a dead rat from the engine. Above and beyond! Will be going back for the excellent service. Listened to my requests.

I had great service. It took longer than expected but everyone was nice and didnt try and pressure me into getting unnecessary things fixed. The staff was friendly and answered all my questions. The price was reasonable as well.

They didn't tell me exactly what's wrong with my car, but I was knew more about it, they change the battery and the ignition, but the engine wasn't good and they said, there is noise on, but they don't tell me exactly, my car broke down 1 days later, but I pay them $1000..

Pep Boys auto in Bear, DE, has a "Top Notch" Repair Manager named Katy **. Katy knows automotive repair requirements and she treats her customers with respect. She will offer competitive prices to other repair shops-and she will stand behind the work she recommended to be performed. Sometimes the best man for the job is a woman!

Made an appointment online and took my car in for State Inspection, oil change and brake pad replacement. They took the car in on time and it was serviced in a reasonably quick time. The waiting room was clean and comfortable, nothing fancy and had coffee or tea available. The work performed was quite good and I should say, I am a happy repeat customer here.

The process was simple and quick, waiting room was okay. They have done other services for me in the past. This was an oil change, I have also bought tires and batteries from them. I used to go only to Kia but they have not done what I came to expect since moving to Agusta.

Full confession - I grew up in my Dad's auto shop business, and after working for 40 years as an engineer doing my own work became difficult. I had put off a long list of issues but finally took my car to the Lilburn Georgia Pep Boys. The first round of work was costly but deservedly so. Several issues were corrected plus a couple of "surprise" ones. A few miles down the road there arose such a clatter - a couple of old springs decided to give their lives to the roadway. I returned to Pep Boys and they ran all over town to find the needed parts, they fixed it and there was no charge. Incredible!

Bought 80,000 mile Cooper tires for $126.99 each. Lasted 32,268 miles. Replaced with 90,000 mile Michelin tires for $162.40 each. Lasted 38,904 miles. Bought an 8-year warranty Bosch battery. Lasted 2 years. Replaced with another 8-year warranty Bosch battery. Lasted 2 years. THEY CARRY GARBAGE PRODUCTS AND PARTS.

Could not get the guy to replace my 4 tires with the price I had gotten online. He tried hard to confuse me, as I also needed a battery and alignment. I should have printed out the estimate and insisted on that price or walk out. Did get some discounts when I bitched and moaned, but it was still 50 bucks or so above what is should have been. Ended up the same price as Costco, more or less. Next time I will go there, as there they are more straightforward and honest. And at least i can shop during the 2 hour plus wait.

Scheduled maintenance for an 11am appointment and had my car dropped off by 10am. Was told then it would be an hour and a half. Came back at 12:15 to find my car hadn't even been started yet. Worthless appointment and a waste of time. If I wanted to wait in line for auto repair, I could do that anywhere.

Very Bad Experience At Pep Boys. Buyers Beware!!! Here are my problems with Pep Boys.

This is the worst costumer service I have ever encountered. Went for their Black Friday sale for new tires, was told it would be done in 2 hours, it took 4. My alignment was never done or my inspection! Had my husband go back the next day, because he told me the car didn’t feel right. The guy said the tire was never fully tighten!! Then the guy tried to charge me again for my inspection when I already paid for it the day before! He just stared at my husband and myself with nothing to say for himself. Absolute worse customer service, explanations, and excuses. DONT GO THERE!

Rude and unprofessional employees and managers who take over 3 hrs to complete a tire change with a scheduled appointment, then return the car, keys, and paperwork to the customer, wish them a good day, but call afterwards and threaten their customers due to the shops negligence and ignorance. I went with my girlfriend who scheduled and paid for her appointment online and after being allowed to leave, was informed she needed to come back to pay (again) even though she explained numerous times she already paid online and no one at the desk or cash register advised the invoice wasn't paid prior to allowing her to leave.

Updated on 12/08/2019: After filing a complaint with the BBB against PEP BOYS Reno Nevada location Smithridge .89502 .on 10/15/19 Pepboys has not responded to the complaint. They have had 3 warnings to respond and I was informed by the BBB they were required to give a response. Nothing as of yet to date. Do not do business with this company. CONSUMERS BEWARE.

Pep Boys. 1510 East Franklin Street Chapel Hill, NC 27514. I dropped my car off at 2:45pm at Pep Boys in CHAPEL HILL On 10/28/2019 was told my car would be ready in an hour up to two hours. I went back at 4:30. Car still not done, they still haven't started on it. Most of everybody just stands around talking. Now it's past 6:00 and still haven't heard anything. Not a good place to go get inspection.

I have a 92 Nissan pickup. I drop it off at Pep Boys for repairs on a Thursday. I had to call them late Friday and they told me they could not do the work because they couldn't find the parts. They could have told me that when I dropped it off. Big waste of time. They should have known this.

I earlier today called the Pep Boys on Bristol Street in Costa Mesa, California & wanting to do oil changes on the 2 cars I own & the service tech that answered the phone told me in these exact words. "Sir we are so swamped right now & told that I would have to leave my car here overnight". Just for an oil change? That is the worst and funniest excuse I have ever heard as to why they refused me service on my 2 cars. Will take my cars for service now at Firestone after being told this remark.

I want to preface this post by saying, my entire family and I have always used Pep Boys for ALL of our automotive needs. We have always had amazing service. However, today I service the worst service I have ever experienced at any establishment EVER! Two weeks ago, I had a screw in my driver's side tire and needed a new tire. I was visiting my parents in Texas, so I took my car to Pep Boys and bought a new tire. In addition to the $193 tire, I purchased the roadside hazard warranty.

This company is no longer the company we all grew up loving. The service is so horrible at the Escondido CA store!!! I made an online appointment at 2:15pm and arrived 20 minutes before the “CONFIRMED” 7pm scheduled time for a simple leaking tire repair. Was told by service desk that “they” tried to contact me. An email with the subject “Sorry you could not make your appointment, let's reschedule”, sent at 6:16pm. I was already on the road and did not read my emails. When I arrived, 4 mechanics(?) were hanging out side of one of the bays smoking and directed me to the service counter. I was told, "Sorry but everyone is too busy... Do you want to reschedule?"

Buyer beware. My wife went in to get a tire fixed. She was told they do not repair tires older than 5 years. Now the tread is still good. Over a 1/4 of an inch. The sidewalls are not damaged. They tried to sell her an overpriced tired replacement for $110.00. They saw a woman they thought they could take advantage of. When I call the manager to complain he backtracked. Said he was done talking then hung up on me.

Had my car in to have tires installed. Got home and they did not replace the tire valves which I was charged for. Return the next day and went out to look at valve stems with shop manager (Paul **). Told me to bring in the next day to have it done right. After 2 hours of waiting he pointed out I needed tie rod ends/Both sides. Gave me an estimate of 900.47 + tax. Of that 900.47 parts where 523.92. Went home to review the estimate and call Pep Boys front counter or parts dept. To get prices on parts needed for repair. I was quoted 210.00 for the parts. My question is how does Pep Boys get away charging a different price from the front counter to the repair shop. This has left a very bad opinion and I think they are taking advantage of the customers besides ripping people off. This matter should be looked into as soon as possible for the public interest and not bring another car in that shop to this is resolved.

My car's water pump went out literally across the street from Pep Boys. So I took my car there for them to do it. Very expensive first off but I was in a bind so I let them fix it. The guy called me back and said maybe I should change the thermostat and hoses. I told him the radiator had just been replaced and there was nothing wrong with the hoses what's the thermostat. And I didn't let it overheat at all. The extra repairs he offered well recommended would have added another $400 to my bill so I told him no. I go to get my car and when I'm pulling out it's making a horrible noise. It was right around closing so I parked it and went back the next morning.

I had two separate unsatisfactory experiences with Pepboys. I was looking for a lower cost alternative for basic service on my 2008 Mercedes Benz CLK550. The first time I went for a new battery after making an appointment the previous day. After waiting two hours with my car still sitting in the parking lot, I asked how long it would be. The service writer informed me that he wasn't sure they had the right memory card to restore the settings after the battery was disconnected and would go check. He came back and said they didn't have one. Two hours wasted.

Went to Pep boys on Fallbrook to have an oil change and a suspension check done. I told the service tech that I was having a death wobble and wanted them to check all parts of the suspension but mostly the front end to see if any of them were bad. After 1.5 -2.0 hours, I was told I needed to replace every control arm including the rear ones and 4 brand new tires. No explanation, didn’t mention the ball joints, u-joints, the track bar, the steering drive rod joint, nothing. Just replace all these parts which will cost $2500-3200! My tires are all fine and my control arms are fine. Idiots think that just because I’m a woman, they can talk me into buying stuff I don’t need. He just kept telling me he could get it down to $2300.

This company is no longer the company we all grew up adoring! The service is so horrible!!! I ordered 2 tires online since the 19th of August and they kept telling me the said item hasn't shipped or left the warehouse since the 19th of August 2019. You will be lucky to reach them on the phone, and even when you do, they will disconnect the phone and have you call over and over again! Calling a local store isn't ideal either. I called the local store in Williamstown and asked for the customer service phone # for online ordering, he literally told me he doesn't know the number! Not kidding! He doesn't know the phone #. You are better off taking your vehicle to the dealership or other vendor. Save yourself the headache.

I called and got an estimate for brakes for a BMW 5 series. They told me it would be $665. My wife brought the car in and they told her the total was $885. My wife explained that the original estimate was $665. They told her they made a mistake but that the estimate did not include brake fluid so it will be $745. My wife called me afterwards and told me what happened. I called and spoke with Austin the Division Manager. He told me that the estimate did not include brake fluid and put the Tech on the phone. I asked the tech if he had ever completed a brake job and not changed the brake fluid. He said no, he has always changed the brake fluid and put his manager back on the phone. The manager changed his story and told me that my wife requested the brake fluid. I told him that my wife would not know what brake fluid was for and therefore did not ask for brake fluid.

On July 9th, I took my 2004 Lincoln into your Hazlet location, my ABS light was lit on my dashboard, they said they could not help me until Monday the 19th. On my ride home, my engine light came on, I called and made another appointment for 3pm the following day. I arrive at 2:45 and waited for 2 and half hours and my car remained where I had parked it. Needless to say I retrieved my keys and left.

The manager has a good attitude. He is understandable and everyone in there are nice and they treat you right. Everything is good. I like how they fix my car and how it look now. They have make my car better and I love it.

Dropped my truck off at 130pm because I had a 2pm appointment. At 530 I received a call from the store saying they couldn’t find the lug lock key to change the tires. I asked why did they wait 3 hours to contact me to let me know and I was told the store was to busy. I went to the store and brought the key so they can work on the truck. It was late in the day so I left the truck overnight so they could work on it in the morning.

1999 Chevy Suburban did not start due to fuel not getting to carburetor. When towed to Pep Boys in Clarksville IN, TOLD ME I HAD ELECTRICAL PROBLEM. THEY DID NOT RUN DIAGNOSTICS TEST TO CONFIRM THAT. Towed to another Pep Boys in Louisville KY Saturday evening. Kept my trek all day Sunday, never called me. I called at 5pm, said couldn't get truck started and a senior technician would look at truck tomorrow. Bad trip to Pep Boys.

I received a 30% off any oil change coupon in an email and decided to use it. On August 6th, 2019 I called and spoke to the manager at the Pep Boys store at 10124 N. Florida Ave. in Tampa, Florida. I asked the price of a conventional oil change and if it was necessary to make an appointment. He said I could just come in, no appointment needed. I asked if there was a long wait and he said there was none. I drove about 20 minutes to the shop. When I went inside to the desk and said I was there for an oil change, the manager says there will be an hour and a half to 2 hour wait. I said, “I thought you said I didn't need an appointment.” He replied 'You don't. But it'll be about a 2 hour wait. Now if he would have told me that on the phone, I wouldn't have drove the 20 minutes there. Or, I could have made an appointment to come in later and get some other things done I needed to do.

Don't waste your money at Pep Boys. They lack the experience to fix a simple startup issue by replacing unnecessary parts and labor. Once confronted the issue still exists, they denied everything. All they want is your money. Don't trust these people.

Very friendly and professional staff. Great discount offers. Service was completed in a timely manner even with a busy shop. I will not hesitate to make another appointment for service. Nice customer waiting area while service is being completed.

It’s obvious to me that Pep Boys’ only concern is the bottom line (how much money they bring in). I had an appointment to put a leak detection pump in my Chrysler 200 after having diagnostic testing done at another one of their locations. When I came in for my appointment, they refused to put the pump in because I didn’t get the diagnostic testing done at their location in Glenolden, PA. And they didn’t call me before my appointment to let me know that they couldn’t put the leak detection pump put in because of their frankly outrageous policy. I then understandably got mad at the 2 employees there, and stormed out of their store.

On July 13 2019 I had a appointment at 12 and it’s now 4. They told me when the guy comes back from lunch they will start on it. The only thing they did was put the hood up and still in the parking lot. I will never use you guys again.

I had ignition coils replaced on my Nissan Altima at the Pep Boys in Lombard IL. The bill was $740. The diagnostic charge was $89 which took 1/2 hour. For the remaining "hour" I was there, I was charged $375 labor ($125 billed 3 times on the receipt). The work order and receipt show time in at 10:42 am and time out 12:12. When I checked the parts installed I saw that they they used ignition coils from Auto Zone - Duralast C1696-4 (Labeled Outside purchase). The coils were itemized as costing $396, but when I checked the part number with AutoZone they sold for $189 for entire the set. The installation cost was ridiculous given how easy and fast the parts are to change and $375 is 3 times their hourly shop rate. I am furious because I used to be a regular customer. Maybe they thought I wouldn't check the new parts and the time in and out!

I ordered a Bosch Platinum AGM battery online and paid the sale price $146.24. Pep Boys had a 25% off sale that reduced the price from $194.99. Instead Pep Boys did a bait and switch and installed a cheaper and inferior Bosch battery for a higher price of $159.99! Pep Boys did not even give 25% off sale price.

I had brake rotors and brake pads installed all the way around as well as shocks all the way around. Also had a new master cylinder installed and I wanted them to flush the power steering fluid and perform an oil change. They left some of the hard and heavy old hardware to the old shocks in the engine compartment. They put the wrong oil in the car. The oil cap clearly states 5w-30. They put 10w-30 in it, and now the oil is leaking from the oil plug. The new master cylinder they installed is leaking. The power steering won't hold any fluid at all now. It just all leaks out overnight. My informed guess is they didn't install the O-rings back on the hoses. This car didn't leak a single drop of anything before taking it to these people. That said, I certainly don't trust the brake pads and brake rotors they installed. I paid over a thousand dollars for them to tear it up basically.

Bought an expensive battery for our Subaru 7 months ago. They installed a battery with a 10 month ago date on it. The battery lasted 7 months. They replaced it "under warranty" with a battery that is dated almost 1 1/2 years ago. I spoke to the battery manufacturer who said they should not be selling one over 6 months old. They'll be replacing it again. The 'mechanic' who did the replacement today was filthy. No effort to cover the leather seats in our car or remove his greasy fingerprints from the hood. Nor did he bother to replace the protective plastic cover over the positive battery terminal. Last time we will EVER use Pep Boys.

I've used Pep Boys in the past with good results but this experience at Cincinnati/Kenwood location has been terrible. I called last week to confirm pricing and time for repairs. Dropped off car Friday morning and was told everything would be done Friday evening but never heard back from Pep Boys. I called multiple times and was told someone would get back with me... Never received call. It's now Sunday morning and I finally got through to someone at shop, it turns out nothing has been done and they broke something... Service person didn't know what. No manager working this week so I'm on my own. Will be moving to different shop. This has been the worst customer service I've ever experienced. Avoid this location.

It was late in the day & very very hot outside. I called Motley who answered the phone & explained that my son was having engine problems with his BMW. He needed the car for work so time was of the essence. David the manager along with Motley kept me informed every step of the way assuring me that the car would be complete on time & running like a purring kitten. They diagnosed the problems & replaced all that was needed to make the car run great. My son was so happy & I had experienced another Pep Boys example of great customer service. I had my Lincoln worked on there as well with the same result.

I purchased 4 tires from Pep Boys. I have replaced 3 of the Four within months of having them. I was in pep boys yesterday with a tire issue purchasing yet another replacement. Now I've been waiting on the side of the road for another tire issue in less than 24 hours. I have now waited since 11:30 pm. I am writing this at 4 am and I have received no assistance! All services I have personally dealt with this company have been HORRIBLE! Now I'm being told 4.5 hours later I have to wait longer. They are requesting a completely different company. They won't even take me where I need to go to get the tire replaced after this long wait and all the trouble. They are taking me to a convenient location closer for the tow truck. Never will I refer business to these people or do further business.... Absolutely uncalled for.

Call the Maple Shade store. I told him I bolt broke off off the alternator bracket so it's broken in the alternator. If it could be drilled out, "We don't have time to do that today sir, maybe Maple Shade Berlin with Cherry Hill Kia." So first of all I wasn't told that we don't do it. I was told that we couldn't do it so now here I am at Maple Shade and, "We don't do that type of stuff here sir." So now I use Pep Boys Towing. My car is stuck here and I have no way of getting it back or telling it someplace else. We don't talk too often the places what I was told so I was misled and we have a problem and I would never ever go through this issue again. I hope nobody else does so, no I guess get it in writing.

I gone to PepBoys on Delaware Ave. for alignment. They took my truck in to look and tell me that they can’t not do the alignment. They told me that my “tires rubbing on turns, may be over sized tires”. I had waited for almost two hours for that. I was charged $19.00 for steering/sup evaluations and $2.00 shop fee plus taxes total. 23.75. My tires I have on 265/70r17. Ford recommendation 255/70r17. I saw other truck same body had on 265/80r18 Ford rims. I will never go there again to have anything look at.

Bad service Fayetteville NC 1794. I went to Pep Boys to get my car fixed. I paid 600 dollars, and my car was worst than it was when I took it there. I went back to let the mechanic know, and he did not want to check it out and was not helping me at all. I ask to speak to the store manager and he said, "There ain't have one."

I got a quote from another place for them to replace front struts, rear shocks, rear drum brake shoes, front brake pads for about $600. I am a retired mechanic and I generally buy all my parts from Pep Boys. I decided to do all the work myself except the Struts (I got tired, I'm old). I had my son take the struts to Pep Boys and have them do them and told him I would come over and pay for it. When I got there the mechanic told me I owed $360! My mouth fell open! I told him I had the struts already I didn't need to buy them. He said yes sir. I looked at the bill and there is no hours labor listed. Just a $360 charge. I am now through with Pep Boys service department. After 20 years of using Pep Boys. You only cheat me once. Good Bye.

I had the worst experience at the Pep Boys in Homewood IL. The employees there seem to have no idea about how to simply communicate with each other on the customer's behalf. I had my car in for a simple repair and they kept it for several days until I decided I had enough of their excuses. They also refused to refund my money. I highly recommend you don't trust them to fix your car.

Called at 10 am and told them I would like to get tires. They said, "No problem. We can do that." I asked how long would it take. They said 1.5 to 2 hours. I said great. So I bring my car in and also ask them to do an alignment and a oil change. Called 2 times in the day to see if car was ready. Both times they said it was in process. 5 o’clock rolls around and I come in to get my car. They then inform me that the oil cooler gasket needed to be changed. Remember I called twice before I came in. No mention of that issue.

First of all Pep Boys kept rejecting my review without a reason why. I had a starter motor installed by Pep Boys and they failed to tighten the electrical connections resulting in the failure to start my car. Called Pep Boys and was told they are busy due to the holiday and to call back after the weekend to arrange a tow. I decided to check the car out and went under the car and found two out of the three wires connected to the starter were loose. After tighten the cables car started right up. If I had Pep Boys redo the job I would have had to pay for towing, diagnostic, and labor. At least $200 for a problem caused by them.

Brought car in for high-mileage oil change, tire rotation and warranty alignment, brake check, engine diagnostic. No leaks of ANY fluids when brought in. Wrong type oil change, had 8 am appt and kept car for 5 1/2 hours for the oil change and diagnostic. Did no tire rotation or alignment, told needed brake job but provided no brake measurements or call to ask if we wanted a brake job done but posted it as needed.

I bought a set of new tires about a year ago from Pep Boys planning on routine tire rotations since I commute to work. After about six months I took my car in for a oil change and tire rotation. I waited on the service and continuously (every about 5-10 minutes) looked into the garage to see what they were doing. When they lowered the vehicle, I walked out to the garage and politely said "you know I wanted an oil change" and the manager turned to the mechanic and asked him and they insisted that it was done. I was upset knowing they did not but they insisted.

Shopped for 4 tires in the Pep Boys' website. The sale was 25% off the tires that brought them down to $345. Then installation was quoted at $118 for a total of $463. When I got to the store he quotes me $782. And had the nerve to tell me that my online didn’t include installation. When I showed him the screenshot that clearly included installation, he said it was wrong. I asked him if the Pep Boys website was his? Because I clearly didn’t create the price out of mid-air. Ron at the McKnight Road PA service desk is absolutely awful and I will never buy another thing at Pep Boys ever again!

Bought a rear wiper blade for my expedition. Was told it would fit. Tried to install it. Found it was wrong. Took it back 3 hrs later. Wasnt given a receipt. Ended up getting shorted 3 dollars and some change. As a career mechanic and traveling through to say the least I would get better service if they wouldn't helped me at all. Would walk by them to the next store if I was broke down.

I had an emergency brake lines leakage close to Commack’s Pep Boys. I went in for a free estimate, and after waiting for my brakes to be inspected, a manager there took me into the repair area to show me what was wrong. He couldn’t answer my questions satisfactory enough, and told me the repair would take 5 labor hours plus parts! I asked why, he said that's how much time it would take them to “fabricate” brake lines. I didn’t accept his offer. I took my car to Mavis tire and brake shop on Larkfield road in East Northport and they did a great job repairing my leak: only in one and a half hour!!! I would have been ripped off by Pep Boys had I not refused their fake repair estimate.

Pep Boys has unethical business practices, performs unprofessional services, and has zero liability for their negligence when they destroy your vehicle. On or about of February 20th 2019, I had called prior to debrief what service I wanted to be done to my car "Oil Change." I provided them with newly purchased high quality oil, oil filter by Bosch and the additive. The additive is needed because newer generation of motor oils currently lack OEM specifications for older type of vehicles. I stated verbatim on the phone and in person before they rendered the service, place only 5oz of the 3x concentrate of ZDDP into my oil, which is also stated verbatim on the back of the bottle for this make and model...

On 5/13/2017, I went to Pep Boys in Parsippany, NJ for brakes. They recommended to replace the whole front and back brake pads and rotors using Wagner brand. The brake in my car was already 5 years with 41000 miles. I figured it is time to replace it. It costed me $800 in total. The thing is both brake and rotor turn very rusty and now with driving less than 16000 miles and less than 2 years Pep Boys said I will need to replace everything again. They even have 2 years and lifetime warranty, but said if it defective. So this brake and rotors are last less than two years and not warranty saying that it is not defective. I will not go back to Pep Boys ever again.

My serpentine belt broke yesterday, leaving me stranded and in need of a tow. I had my car towed to a nearby Pep Boys Center. It was dropped off about 10:30 am. I explained to the staff what had happened and they took my details. I got an Uber to work after they assured it would be complete by 5:00 pm. I called the shop about 3 to check status and they said it was currently being evaluated and they would call me right back. I waited with no call for 2 more hours. At 5 I called back. They said they had lost my number.

Took my car to Pep Boys for a simple fix (the starter). They charged me 600 dollars and "fixed" my car. Later on my car started to act weird (it would take a minute to start) then a couple days later it just completely after a couple tries wouldn't start. (So obviously the starter wasn't fixed. All the same signs, lights on dashboard all lit up at once, but the engine just wouldn't crank.) After being very upset (it was 9 pm, I was out with my 7 month old son, stranded in a parking lot because I couldn't get home until a friend was able to finally come get us) we took the car back to Pep Boys in the morning and they said that they hadn't put in a new starter. (Though they charged us for one???)

I had my truck serviced with Pep Boys about three months ago. They left the power steering cap off after flushing it. I drove it for 8 weeks without it. Dirt and debris got into the phone. Now they refuse to replace the pump.

Made an appointment at 8 am to have 2 tires installed. Showed up at 745 am. Was the very 1st customer of the day. Brought technicians a dozen of fresh donuts. Explained to the tech that we didn't want the spare tire and the one good tire to be put in the trunk. We explained leave them out and we would put them in ourselves, He said ok. We sat down to wait in the waiting room. No water in the coffee machine so couldn't have coffee. Waited for 3-4 hrs. People that came in way after us came and went. We were still waiting. This place was dirty and employees not friendly. They don't keep appointment times and we will never ever come back. Work wasn't to par. Don't waste your time and money here. Go somewhere else! Terrible service!

After getting the wrong alternator. I brought back and ask for the 1 that was for automatic transmission for Toyota Rav4 2004. Union City did not have the 11088 but San Leandro did. I got a refund card and when I handed the clerk Lexi he asked where is the core. The clerk did not give me any credit for the core? So now is where it gets strange. So the original alternator plus core should have been 118.00 but my alternator has a 40.00 core not a 30.00 core. It’s 100amp.

Here is my driveway after an oil change at Pepboys on March Lane in Stockton. There is no oil in the car because it is all on my driveway. My son got an oil change and went to work to deliver pizzas. He called me and told me his oil light came on so I had to bring him my car to finish his deliveries. He got the oil changed so he did not have problems and this terrible job Pepboys did hopefully has not caused any serious problems to my son's engine.

Updated on 08/16/2019: They pretend to care about these reviews and some intern reached out to me saying he wanted to help resolve the aforementioned review of mine and when I emailed him back (no phone # of course) I never heard from him from February-August. SCAMMERS of the utmost.

I had my car towed to Pep Boys because I had gone there before. After two days of diagnostic work they determined it was my motor and water pump. They ordered a new motor from up north which got snowed in. I NEVER got a call or update about my car. I had to call. Scott the manager avoided my calls all the while, they had to hire a SUBLET mechanic to do the work. After a week I got a quote 464.00 after warranty pay out. Another week passes still no updates, turns out they needed more parts, 23 days later I get the call the car is ready. Total ticket payout 741.00 for "taxes". I'm still waiting for a print out of the "real" charges. WORST SERVICE EVER!!! The star was only marked because it wouldn't let me submit without one...

Ryan our service advisor was great. We got an oil change and brakes done today and he guided us throughout the whole process. Ryan was very professional, respectable, and knowledgeable. I need new tires soon so Ryan took time and went over what I will need and how much.

I took my car to the Pep Boys in Houston location on Louetta and asked if they could check the air in my tires. The Manager went out and, I'm guessing, to tell the technicians to check my tires. I waited and waited for over 15 minutes and they never looked my way. I was standing by my car waiting for assistance. I figured they were not interested in my business so I left. I actually should thank them. I went right down the street to Discount Tires. They were courteous, punctual and even took the time to find a nail in my tire. So thank you Pep Boys for allowing me to take my car to a real professional venue. I promise you will never see me at a Pep Boys again for anything!

I had really bad experience at the Pep Boys when I went there for service. I was overcharged for labor. I have reached at the store around 5.35pm they did not start working on my car until 6.30pm. They gave me my car fixed at 8.15pm but they charged me for 4 hours of labor. They did not even worked for not more than 2 hours on my car. Without my permission he called Lyft to send me home. He charged me before he started working on my car.

I wasn’t going to review this shop but it finally got the better of me. I feel I have the “right”. Three years ago, I had a $600 brake job done on my 2005 Dodge Ram. It was “time” and I got tired of the hard braking. I have always had good luck at Pep Boys in the past, with the exception of someone putting on a wrong brake line that got severed one day while braking.

Friday February 8th at 4 pm I dropped off my 2016 Jeep Cherokee for a simple wheel alignment and rotation. I wanted this because I had spent $800 a year ago on new tires for this car from Pep Boys and just wanted the suggested maintenance done to them. They said the car would be ready by Saturday but I was going out of town so I told them I’d be picking it up Sunday morning. Sunday February 10th I walked into the Pep Boys to get my car after nobody returned my call on the phone asking about my car. When I got there they said they forgot to do the service on my car and that it would be done in 30 minutes and it was 1:30 pm at the time. I was pretty mad at this point considering having to wait when I left it for 2 days ago so I decided to watch them do everything just to make sure nothing weird was going on.

I take of my car well. Never had a problem. I go in for new wheels. They have to realign the wheels. They use a rubber hammer. 1 week later my compressor for my ac dies. The spinning wheel on it is wobbly. It's located on the bottom of the engine. I didn't hit nothing for it to become wobbly. Went back. I need a new one. Costs and labor over 1k. Not long after. I went in for new brakes. "You need new rotors." "Just brakes for now." "You need them now." "It's for your safety or we can't do it." So 'cause of finances they did the back rotors and brakes 'cause some life left in the front. They also did an inspection WHICH TURNED OUT FINE? Not long after I'm going in reverse and there's this crunching sound. 'Cause I just paying off a sum I had to hold off so in 2 weeks' time. The sound was from crunching to squeaking to the sound of a tire rubbing.

During the polar vortex, my daughter's car wouldn't start. She is away from home as a full time college student. She took her car, which wouldn't start without a jump, to Pep Boys Bloomington In. They said she needed a new battery and a new alternator- $500. After getting it on the lift to repair the alternator, they said the struts just fell out due to corrosion- non drivable- Now the fix, $1500. Just 3 years ago the front suspension was fixed when we had recall work done at the Hyundai dealership.

I placed and online order for 4 new tires with installation. Website stated tires could be available in store in 3 days. I made an appointment for 4 days later, and took a day off from work. When I arrived at the location, I was asked by the counter clerk if I was called that my tires were in. I said no, and was told that it would take 3 days and that I was allowed to make an installation appointment for that time. He just shrugged and said “We don’t get shipments in until Friday, so you have to wait until we call you.” I explained that I wasted a vacation day at work and he obviously didn’t care.

I went to Pep Boys in Santa Fe, NM to have my driver's side low-beam light bulb replaced. I knew I could have probably fixed the blown out bulb myself, but it was on my driver's side and I would have to remove my car's battery to get to it. I am well aware of Pep Boys' bad reputation, but I stupidly thought "it's just a little light bulb, a quick fix, they can't mess that up, can they?". My mistake! They definitely can!

I have placed an order online for 2 tires that showed available for shipping to the nearest Pep Boys store. Paid for and got confirmation email with arrival date that was perfect. No tires that day or next day or day after. Spend an hour on the phone to find out that they are not available and the best they can do for me is 10% discount on twice as expensive tires that I have purchased originally. In the meantime I had to rent a car to get to work because I have no tire on my car and will have to do the same tomorrow. I can't get anything done after work today. They had no problem taking my payment and holding it for 4 days, but not even an email to let me know my product wasnt available.

Went to Pep Boys in Hicksville, NY on Saturday, January 12, 2019 to get annual NY State Inspection. They call to tell me 3rd brake light is out, part is $52 plus an hour of labor to install. They don't have part but can get it. I ask if it's possibly the fuse. They say no. I decline the service and will find/fix the part myself. No local car parts place seems to stock it so I order from Amazon for $26. It arrives that Monday and I install it after I get home from work. But... the new light doesn't work. So after about an hour troubleshooting in 24 degree cold at night, reviewing shop manuals and online forums, I go look at the fuse box.

What is disturbing is that the mechanic at Pep Boys Laurel, Store #72, 301-498-1333, took off essential parts, breaking them so they were no longer usable, before checking their stock for replacement parts. They discovered they did not have the parts in stock only after the original lugs and stems were already broken. They could not put the tires on without the lug nuts to secure them but they did just that anyway and did not inform me when I drove off that three lug nuts were missing on the rear tires. Brought car in at 12:30; car not ready until after 5 pm because mechanic did not tell front desk that vehicle was "ready" 30 minutes earlier. Installation cost increased from $58 to $148. Must go back on Monday because was given misinformation that mechanics are on duty on Sunday. They are not. DO NOT GIVE THIS COMPANY YOUR CAR OR YOUR MONEY!

I recently brought my car into Pep Boys for an alignment. It came back with the steering wheel to one side and the car not aligned! I brought it back and they "re-aligned" it again. They even gave me the graph of what was wrong and it was the exact problem the first time! I finally brought it to my dealer where they fixed it properly. I will NEVER return to Pep Boys for car work again.

So this has to be broken down into parts so that I can be as clear as possible in warning other people who might find themselves in a similar situation that I was in. To set things up, my check engine light came on and my vehicle started a slight shudder which got progressively worse as I searched for a mechanic to run a diagnostic under the hood. This was on a Saturday at about 3 o’clock. Pep Boys was the only place who still had techs on hand to do what I needed; this is about the only good thing I can say from this entire experience. It was all downhill from there.

I went into the Waldorf Pep Boys tire center on November 6, 2018 to have 4 tires installed. Later that day at home noticed two tires were installed backward, tire clearly marked this side out. In addition one of the tires installed correct side out was not installed properly at valve stem location. I contacted Pep Boys by phone and email. A Mr. Jason ** assured me it would be looked into on November 7. Three weeks later no one contacted me so I took the car back and spent another 3 hours of my time having the tires reinstalled correctly. I contacted Mr. ** several times over the next month and a half and all he ever did was tell me he talked to the store. Would not say anything else or DO ANYTHING to amend for the lost of my time.

My son visited the Pep Boys located at 6333 Marlboro Pike Forestville, MD 20747, on Saturday, November 17, 2018 to obtain some mechanical work/repair to his vehicle. He took his vehicle in at 8:30am in the morning for an alternator replacement. The vehicle was not available for pickup until 6:30pm. The average Nissan Altima, alternator replacement is 2 hours. They kept my son's car for 9 hours, absorbed! My son drove to work with was only about 16 miles from the Pep Boys where he received service for his vehicle.

Updated on 01/06/2019: I took my aging Jeep Grand Cherokee Laredo to the Pep Boys on North Military Highway, in Norfolk Virginia, to get some work done, and my oil changed... I am not confident that they even changed my oil at all because a few days later, I needed to let some oil out of the engine to make room for an additive, and the oil that came out was pitch black, as if it was old oil. I did not put the additive in because I want them to complete the work they charged me for first, but I am somewhat disgusted by this, and have a vision of a bunch of so called 'mechanics' sitting around in a garage clapping their hands while charging for work that was never actually done at all.

This isn't about a specific Pep Boys location but about Pep Boys business practices! Through my experiences over the last couple of weeks, I’ve learned a lot about how Pep Boys price their service. By all accounts, service pricing is a whore’s business and just maybe, Pep Boys is at the top of the list. I’ve read a lot about the current industry practices regarding pricing and none of it is good. Once upon a time, pricing was based on REAL numbers like the number of hours it really takes to do a job not some inflated number, just because! Oh, and yes, there was a reasonable markup on parts not more inflation.

My name is Tony **, recently I had my check engine light come on in my Ford F150. I parked my vehicle for a day then simply took it to the Pep Boys in Conyers, Georgia. Upon leaving my vehicle for a day, I was informed that it needed around $800.00 in repairs. I wasn't sure if this was correct but since I've had zero issues with my vehicle I approved them for the work. Upon picking up my vehicle I paid them and proceeded to leave the facility, after I got one block away I called to inform them that something was wrong. I was hearing a loud ticking noise, and seeing my Engine Oil Pressure gauge go up and down.

On November 24, 2018 I had a flat tire. I drove to Pep Boys on Bell Road in Phoenix. They patched and replaced my tire. On November 26, 2018, while driving to work with my kindergartener the tire came off of my car. I was going 50 miles an hour, swerved several times, and almost rolled my vehicle. My daughter was terrified. My car was deemed fixable but as time and repairs went on it became more and more apparent that the damage done was extensive. My car is “fixed” but as the body shop that took my car in days - it’s a patch job. My car is not safe to drive in and I have to replace it within the next few weeks. I would never recommend Pep Boys to anyone!

I went into Pep Boys at 6200 Stenton Ave in Phila, Pa on 11/3/2018 for an oil change. I asked the representative if they top off all of the fluids and he said yes. I said good because my fluids are low. The mechanic did not top off the fluids and now I have damage to my radiator. The coolant was bone dry and there was no windshield wiper fluid either. This is the worst place ever. I have called the manager and no one has returned my car.

Took in 2012 Ford F150 truck. I said it was running bad. THEY recommended a tune up; new plugs, oil sensor, etc. Picked up truck and it was running bad right off! Took it back, had a failed plug. Of course they replaced it. Had the truck just 2 days, and it ran so bad I could hardly even get it to a shop. Now we discover the whole engine is shot! Only, 100, 000 miles! They are claiming no responsibility... Now I'm faced with a whole new engine @ over $4, 000.00 in repairs! THEY SUCK!!! DO NOT TRUST THEM WITH ANY REPAIRS! THE REVIEWS ARE REAL!

I broke down on I75 near Florence KY on Christmas Eve. This crew went above and beyond to help me out and get me back on the road to continue to travel the additional 3 hours to get home. Not only did they have the parts but installed them in a timely manner and then discounted the labor because it was a holiday. This was store #0259 and I would highly recommend them to anyone that needs repairs.

This poor service occurred at the Talleyville Pep Boys in Wilmington Delaware on route 202 S. The manager is Rick who was the hands-down the most argumentative manager. They kept my car for 1 month without calling me, and when they finally called me back they blamed me for not calling them when in fact I had called them several times trying to get a callback. Now Rick’s boss Jay, I cannot stress to you he was horrible to deal with, when I asked him to give to me all of the service and warranty for free he laughed and hung up on me to threatening me and my service work. When I asked to speak with his boss he told me no matter how much I complained it would come back to him and he would make sure the complaint died with him and not his boss.

I took my vehicle for a simple diagnostic. My estate was 1500. Car was running very well despite a simple engine light which I knew it was a sensor. Came home, 5 minutes away from the business. Turned my car off. Started it up again and my vehicle didn't start at all. Called them, they said my car was a liability and they couldn't work on it anyway. No refund until 12 days later for the diagnostic but my still car is still not running. It was clearly tampered with. Called corporate to file a report. Both men working there disrespected me as a woman in a condescending, sexist, belittling manner. As we speak my vehicle is still not running since almost two weeks. I do not recommend taking your vehicle to this business especially, as a woman. If you do, ask to see video footage of your vehicle being worked on as they will tampered to work on it further and charge you more for commission.

I had brought my vehicle in for a oil change and about a week later a engine rod blew. I noticed the sound but thought it was something else until I heard a big clunking sound. I had to get my car towed back to the location that did the oil change. The car was leaking oil now as well. I let the service manager Tim know what’s going on in a respectable manner. He stated he didn’t have any service history for the oil change. My wife emailed him the service order. Then he tried to justify their wrongdoing. He tried to say it wasn’t from a oil change then later on said it could be from no or low oil. Hmm? Well didn’t you just do my oil change buddy?

I'll not give the confidential specifics of my recent experience except to say that I had an unexpected outcome that was great. I had quit using this location for about two or three years because of poor service and bad management. Then, in their wisdom, Pep Boys transferred an experienced and highly effective Manager from another store to this location. Thomas, unlike other Service Managers is, in my opinion, a true Manager with an eye on customer satisfaction. I believe, that while he stills has problems to resolve, he knows how to get it done.

I ordered three 5-quart jugs of Mobil 1 oil. My credit card was charged, and they shipped two jugs. The third was not shipped. I called Pep Boys Customer Service, three times. 20 days later, I still have no oil. I was told on my third call to inquire about the order status that they closed my order. Very poor service, so beware about placing online orders with Pep Boys. I will never order from them online again.

Made 1 p.m. appointment for oil change via internet (and received confirmation via text msg). MY APPOINTMENT WAS CONFIRMED. YEAH!! Arrived 5 minutes before scheduled appointment, then waited hour and half before inquiring when my truck would go onto rack. Service writer apologized for delay..."you are next, when mechanic finishes work on another car." I waited another 15 minutes (total time elapsed now hour and 45 minutes). Went to service desk, got my keys and left. Pep Boys Appointment system is a joke.

I brought my car to this place three times. I could not noticed it until I have check until one day am in damn need of money. Usually I will keep come change as well as few dollars in my one of dashboard. I have put this money in one ziplock bag and coins in another ziplock bag. Someone steal from their service center. They have told me that they have checked camera but could not find anything such kind of incident happen. This really SAD to see people stealing others money.

I hope there are NO MORE victims like me to this store. NEGATIVE STARS. Pep Boys the car shop treat your car like trash and STEAL YOUR CAR, and they never apologize for their wrong, I have PROOF and FACTS. I usually don’t comment, but this is serious. NAMES AND DETAILS ARE INCLUDED. My Volkswagen CC 2012 is still taken by them at this very moment. Lost every dollar value right now of the car ~$8000 for their wrongdoing. To start with, Pep Boys deserve NEGATIVE stars. Because the STORE MANAGER CHRIS tow my car WITHOUT my permission to an IMPOUND car lot when I’m JUST A CUSTOMER to the store while I was making a decision to spend ~$7800 for them to fix my car engine. Plus, they ask me to pay South Main Auto Storage $230 fee from MY OWN POCKET to get my car back. When MANAGER CHRIS IS the one who take away my car my property from their store.

On 9/6/18 I had a brake job done at 354 4th Ave Brooklyn, NY. The brakes are squealing & grabbing. I found out yesterday via Mavis Tire in Nanuet NY that they broke the tire speed sensor valve. According to Mavis Tire with 100% Better reviews it is the only way you could possibly break this part. I checked my tire pressure there on 9/6/18. All 5 tires (Spare) were at 35 PSI. All tires. On 10/25/18 Unaware of the above damage and planning on an interstate 200-mile road trip. I checked my oil myself with the help of my engine hood latch rod. I took the car to the same 4th Ave Brooklyn shop. I asked them to check the tire pressure. The repair guy said that he had checked all of them. When I got the car back the malfunction gas cap light was on. After driving the car back home I checked the oil to make sure they put in 5 quarts. I realized then that they had broken my hood latch.

I had to take my 2004 Ford Focus to have some work done on the underside. It was some pretty serious work. That being said I decided I’d take my car to Pep Boys to have professionals look at it. That was an awful decision. When I got there they did treat me with good customer service and explained “everything” clearly. They told me the control arms were worn out, the tie rods needed replacing, and the bushings on the front right driver's side needed replacing also. They quoted it at around $1010.00 for parts and labor costs. Me being 19 at the time I could not afford that so I declined the service.

In 2016 my car broke down. That lead to a refurbished motor being put in that cost over 3,000. Many Issues lead to another motor. They use old parts with a refurbished motor and did not consent with me about using old parts. The check engine light is on and every time I take it back there are more ridiculous fees to fix the refurbished motor. I even talked to corporate. No help there. They won’t talk to you. They make the regional manager make all the calls.

Alternator goes out, it's a fact of life. I've always replaced my own. Went online searching the normal places (Advanced, Auto Zone, O'Reilly's, and Pep Boys). Pep Boys had the best price at $186.19. Prior to going to pick it up, I searched for the alternator in my vehicle and discovered that it was BURIED deep, so I call Pep Boys and asked how much labor was... $187.00. Since I have roadside and could get it towed, $187.00 was not worth the hassle of me doing it myself.

They serviced my car, did alignment and put Brand new tires on my car. Due to noise in hood, I returned. Mechanic checked vehicle and tighted caliper. The next day the sound returned louder and a vibration felt in the car when brakes was applied. Took the vehicle to another Pep Boys location who immediately spotted that bolt joints were damaged and cause the wheel to be very shaky. They highlighted that this placed the car at a high risk and it was unsafe to drive.

Went to the store in Newark, DE at college square and had the complete runaround given to me. I had my car towed there on Thursday, 10/18. The exhaust pipe system rusted through right before the muffler. I knew the issue and knew the fix. On Friday, I called to check in the status and see if anyone worked on my car. Brian answered and told me that it was not looked at yet and he would call me back in twenty minutes with a status. Two hours later, I call him again checking for a status because he never called me. This time he tells me I need a resonator and muffler to be fixed. I ask him why they both need to get fixed. He said the resonator has a crack in it and the muffler is where it rusted out. I say, "Can't we just weld or clamp the muffler on to the old pipe assembly? Do I really need a whole new muffler just because of a little rust that is not on the muffler, but the pipe before it?" He said he will check.

10 minutes before 8 p.m. closing time I drove my vehicle up to Pep Boys brightly lighted garage with an unexpected flat tire. I was totally in distress. I actually have an account with Tires Plus and went to the location on Dunn Avenue first and was turned away by the Manager who made it very clear that they were closed and he could not help me and advised me to take my car which had a visible flat tire up to Pep Boys who was still open. I had never patronized Pep Boys before, but I was desperate for help so I proceeded to the location with a sense of urgency.

First time in three years I used Pep Boys for service. I heard new owners, I will give them a try. Oil change online coupon. They did not want to honor them. Mobil One oil change online $59.95. They handed me a bill for $123. I paid $93 to get my keys back. Part of the oil change was to rotate tires. When I returned home I checked back of tires, they were not rotated. Called headquarters. They took my info and said area manager would call within 24 hours. No call. It has been four days. I am very upset. How does a company like this stay in business.

They replaced my Ford Explorer battery with a Bosch battery. Turns out Bosch is really their brand. After 7 months the battery was no good. Replaced with a Costco battery and all is well again. I had no idea Bosch batteries were in-house Pep Boys brand. Why would Bosch allow their name on such a poor product and why would Pep Boys mislead their customers by using that name.

I had an issue with my 2012 Camry parking pedal not locking in, took it to the store on Eastern Ave in Las Vegas. They quoted me over $350 to fix it, said the teeth were stripped. I am a person that rarely uses my parking brake. I park on flat (not inclined surfaces) mainly. I found it odd that the parking brake teeth could be stripped. They quoted me a price on the part. I ordered it myself for exactly 1/2 the price from a Toyota dealership. Had a friend go to replace it for me and found a plastic nut had come loose and fallen down in there causing the brake to not be able to grab. Took literally 5 minutes! Teeth were not stripped, absolutely nothing wrong, other than replacing the plastic nut.

Wanted to charge me $1100 to fix my rear brakes. Took my buddy 30 min to do and only cost me $70 for the parts. When I told them that I didn’t want them to fix anything, they cross thread 3 lugnut putting the tires back on.

This is what happened. On Sep 13 2018 I took my car (2007 Chrysler 300) to Pep Boys in Perrine to put a new fan because mine died. The fan was installed after about 2 hrs. On October 1st I went to Jackson Memorial Hospital (JMH) and in Dolphin Expressway (Rt 836) the car started burning oil and the smoke was all over. I had to stop and at this point I called the towing service to get to the JMH because my wife and I needed the medications. In the hospital after getting the medication I call another towing service to my house (from JMH to Homestead.)

About two months back engine oil was changed, plus a complimentary "inspection". Though I asked to check other fluids, it was not done - Annoyed - I complained to the store and forgot (I got better things to do). Now less than 2k miles I see engine oil very low and a sound from engine, I ask them to check for a sound I was getting - was handed a bill of $22 to "inspect" brakes and steering, which I was surprised.

I tried these guys out for the first time and my experience will not allow me to EVER go there again. They attempted to turn a minor job into a major Labor cost. As a retired Engineer, I was totally aware of their attempt. They actually claimed to not know what the problem with my vehicle was and that it would cost me as much as $700.00 that they could analyze the vehicle to find out. After going into the service area to question the "mechanic" that worked on my vehicle, my theory of what was really happening came clearer. A simple leak in a hose as they claimed they had to do a $500.00 to $700.00 diagnostic was ridiculous. As I am an impatient writer, I hope I made my point clear to this reader. Bottom Line is I plan to NEVER visit these stores again as this was a waste of almost $50.00 as I left there no better than I came. Bullard in New Orleans East.