Pep Boys Reviews

(Jan 2026) Let's start with the fact that I had an 8 am appointment for when they first opened, and I was literally the first person here, and it took them over 5 hours just for an oil change and a tire rotation. Then the technician damaged my oil filter housing while removing the oil filter and the manager Jose, insisted I had to pay for it! They also tried to say it could've been done by some other shop but these people literally have done all my oil changes for the last couple of years, so nice try. Not only will I never bring my car to the Lansing, IL Pep Boys again, but I'll be telling all friends, family, and social media to avoid this place like the plague. There are too many better, faster, and more trustworthy shops out there for us to give our business to.

I want to provide some feedback on my experience with getting my tires installed on my 2021 Volvo XC60 Recharge. I ordered the 21” tires online because they were an uncommon size and very expensive. A company called Tire Agent had good deals and would ship the tires to PepBoys within a few days. It was 12/21 when my tire was damaged and I ordered the tires on 12/22. I rented a car on 12/22 and gave my return date as 12/26 not knowing how long the shipping and installation would take. My rental car was not the one I selected and I was pretty miserable driving it and desperate to get my car back ASAP! PepBoys told me they probably couldn’t install my tires until 12/26 which was disappointing but understandable given the holiday. However, Tire Agent contacted me on 12/23 at 9 pm to tell me the tires had been delivered and sent me a link to schedule an appointment.

Do not take your vehicle to Pep Boys for their free brake check. They gave a brake fluid flush trying to fix a low pedal. Never even checked the brakes and 3 weeks later the back drum brakes were metal too metal grinding at every stop. Extremely poor service. Never again will I go there.

Let's get straight to the point!!! 🤨 I live in Easton, PA borderline of NJ APPROX. 48 MIN. Drive to work at EWR Airport. I know about this particular "Pep Boys" in Roselle, NJ because my wife and I used to live in Elizabeth NJ. NOW!!!😡😤 My wife and I had some business to take care of in Elizabeth, NJ; So I made an appointment for that particular "Pep Boys" at 711 E 1st Ave, Roswell, NJ 07203. First, I called and spoke with someone early that morning at approximately, 10:17 am on the morning of 12/18/2025 to make an appointment. I explained that I had already purchased the parts to make the necessary repairs on my vehicle. I was told by a male employee of that particular "Pep Boys" that I was good to come in for the engine mount replacements. I asked for an estimate first because my particular vehicle has 3 mounts. So I asked for a general price for service because, again I had already obtained the parts.

Pep boys are cheats. They use sub standard/ Used brake pads that barely last a few months past the warranty period. We spent more than a $1,000 on front/ back brake work but it failed within a year where as it should have lasted at least 5 years. PEP BOY shops in Lone tree & Castlerock want another $1,000 to redo the job. Worst service- stay away from Pep Boys.

Not satisfied with the shop in Celebration. Julius, the manager and Carlos did not meet my expectations. Per Midas, my car needed full radiator parts changed, however on the day I took my car to Pep Boys, they seemed to be very busy therefore only changed my radiator. When I brought the car back to them about 3 weeks later, with a radiator leak diagnosed buy Midas, Julius did not want to take responsibility. He said Carlos told him he gave me a full evaluation over the phone, which wasn't true. Julius did not want to take responsibility.

I will never use Pep Boys again. I had my jeep in for overheating issues. They replaced the thermostat and heat sensor. They replaced both. A couple weeks later it was overheating, took it in, they said it was fine. Again it was overheating, took it back in and no problem. It was the third time that they finally replaced the thermostat. A couple months later it having heat issues. Take it in and they say my radiator is leaking. Had they done their job right the first time this would have been fixed. They are crooks. Look at other reviews. While in the parking lot another customer was so mad he wouldn’t talk to me about his issues with them.

I had a terrible and unsafe experience with Pep Boys at the Northlake location (Store #285). On October 10, 2025, I purchased what was supposed to be a new set of tires. Within days, all four tires began losing air, and one tire went completely flat after the vehicle sat for only three days. The alignment they performed the same day is also off, making the ride unstable and unsafe.

Took our 2017 GMC Yukon for non working air conditioner. $560 for a recharge on the system with dye. Worked great for 2 weeks, then it stopped working, So we brought it back thinking they would just correct the problem that they didn't fix originally. We were told they couldn't find a leak during the original inspection. Also, their "air conditioner service guy was off until the following week". Of course a crap place like this doesn't have a warranty on their work and we refused to give them another penny, so we angrily left. We took the vehicle down the road for an estimate. They found a leak within 3 minutes within pulling into the lot. Please don't go here, They don't warranty their overpriced work. Expensive lesson on our part.

I normally don’t leave negative reviews, but my recent experience at this Pep Boys location was so unprofessional that I feel other customers should be aware. When I visited, I informed the service manager, Raj, about a loud, unavoidable noise my car was making. They checked it out and informed that it may be my wheel bearing. Because the noise was so loud and impossible to ignore, my car was test driven by two employees including Raj who both confirmed they heard the sound. I was told the issue was my wheel bearing, that it was old, and that it was the cause of the noise. I paid over $600 for this repair.

I PAID THEM $1225 FOR WORK AM ASSUMING they never did, got my car back with the same problems I had before and worse. The staff is very rude, when I took my car back to ask about the issue. When I first took my car I specifically told them that the passenger tire wobbling, the car was bottoming out when it hit a bump, slack in the steering wheel, and sometime would jerk while turning. They say they did a front end diagnostic and said the car needed struts in the front and a wheel alignment, and a oil change. I drive the car about two weeks and the problems persisted but even worse now, I tried contacting them by phone on several occasion, either they kept me on hold or never answered the phone. So I got off work early and drive there, at first they could not find my paper, then the mechanic drive my car and said nothing was wrong, I replied, "That's a lie. Anybody can feel the wobbling tire and you can feel every bump in the road."

In October 2025, I took my vehicle to Pep Boys in Lansing, IL for brake service, including new brake rotors and related repairs. I paid over $1,000 for the work. Less than 24 hours after picking up my car, the engine began shutting down, which had never occurred before. When I contacted the shop, they advised me to bring the car back in and then charged me an additional diagnostic fee of over $100, only to tell me that the vehicle now required another $1,000+ in new repairs. This immediately raised red flags, as the issue began only after their service was performed. I strongly suspect that something was either tampered with, mishandled, or left improperly reassembled during the brake service.

Bought the manager's special that included a tire rotation at the store on Montano and Coors in Albuquerque. I didn't get it because I was told basically I have "enough tread to last before buying new tires" even though the guy told me to my face that the front tires were low on tread. I hadn't rotated my tires in two years. They simply didn't want to perform the extra labor. I'm a female and the mumbo jumbo was enough to make me "go away". I hate Pep Boys. I only use them for oil changes because I don't want my credit card to go dormant. I think I'll go back and have the pos's rotate my tires.

Went for a car alignment and tire balance. After 80 miles drive I found out that the car still pulling to the right and the tires still shaking after 45 miles per hour. Went back to the shop and I was told that they are unable to do a right balancing because the machine is no great for high speed balancing, also that they are unable to test the car for the pulling issue because they are unable to go more than 45 miles in the area. So, plain and simple I wasted my time and money.

NEVER Take your car to Pep Boys. I took my car in and asked the service manager, Jason **, if he could replace my battery. At the time, Jason did not inform me that newer Volkswagens (and almost all new cars) must have the battery changed by certified Volkswagen technicians so they can program the car to the new battery. I've since been told by multiple Volkswagen mechanics that Pep Boys absolutely knew that and this happens a lot. Especially from Pep Boys. When I returned to pick up my car there were all kinds of warning lights on and problems with my windows and my screen/navigation system. When I asked Jason about it he said, "Oh ya. I noticed that. It's normal for newer cars when the battery is changed and it will fix itself when you're driving."

Vasken is the manager here and he has made a customer for life. He made me feel like he genuinely cared about me and my issue, and he made what could've been a long and expensive process quick and easy! As a woman, I often feel like mechanics are trying to pull one over on me or take advantage, but if anything I feel like I've taken advantage of Vasken! Thank you so much for your help today, sir! The next problem I have I'll be coming straight to you!

Went in on 10/13 at 7am for radiator check and door latch with schedule appointment. Was told radiator needed “replacement” door latch completely ignored, (was told my door latch MAY HAVE A SENSOR, AND THEY MAY HAVE TO ORDER IF SO) just so they could make money off radiator replacement. Was informed replacement would take few hrs, and come back when finished. 8hrs in, no courtesy call, so I popped up at 3ish, only to find out that they broke my ac and was trying to FIX IT, without telling me. Had to wait 2 more hours, now total of 10 hours. All while dragging around my autistic 8yr old. Finally at 5pm they were done. NEVER FIXED DOOR LATCH OR INFORMED ME IF THEY HAD TO ORDER OR WHEN I COULD GET IT REPAIRED.

Incompetent Service, Wasted My Time, and Refused a Refund. My recent experience at Pep Boys was an infuriating waste of time and money. I brought my car in for a simple flat tire repair and endured a series of unacceptable failures and poor customer service. First visit: After waiting a ridiculous 2.5 hours, I was told the tire was fixed. I drove away, only to discover a few hours later that the tire was completely flat again. The repair was obviously done improperly and not checked for quality. Second visit: I had to return to the shop with the same problem, which took up another 1.2 hours of my day. This time, they finally managed to fix the flat tire. (I hope) However, the initial 2.5-hour wait and failed repair had already cost me significant time and frustration.

Called and made an appt. Arrived at time to be told there is no mechanic available today. Employee in store gaslit me saying they do not make same day appts despite customer service person on phone doing just that. Employee in store not at all helpful, no offer to address this inconvenience. Begrudgingly called other local store to see if I could be fit in but only when asked and did not attempt to persuade them to help in any way.

I brought my car into Pep Boys, complaining about the AC sounding like it was sputtering and about to die. Pep Boys told me the issue was my filters needed to be changed and the AC liquid was low. I trusted their judgment so paid (400 dollars) and moved on with my life. Several days later, my AC completely died. I brought the car back to Pep Boys and was told that they would not charge another diagnostic fee (which they did). They then said the fan had died. I don't know if they were trying to milk money out of me and that's why they didn't even start my AC the first time to hear the problem (I'd imagine a competent mechanic would've understood the fan was dying if they had just turned the AC on to listen) but this also shows that the fan was never checked the first time around and I did not need the services they told me would fix the problem.

Bought 2 extended warranty Wheel Alignments, $300. That was the EZ part, LOL! Brought one car in and told me $2200 to repair front end before I could have it aligned. Didn't bother to ask or tell me when they took my $. Asked for a refund for both cars. They refused. NEVER USED. NEVER AGAIN will I go there.

On September 4, 2025, I brought my car to Pep Boys Store #0157 in Miami, Florida, specifically because its website advertised a “$9.99 A/C Service Evaluation with Coupon.” I presented the coupon before any service was performed and was told it would be applied at checkout. After inspecting my vehicle, I was informed that the A/C compressor was faulty and that I needed to take it to the dealership for repair. I was then given an invoice totaling $58.83!

Horrible Service. Went to Pep Boys last month in August in West Wine St., because my car show; Tools sign- meaning need maintenance and the car slowing down. Looks like Raymond and his team don't know what that means or how to fix it and charge me for something I didn't need; Battery cable terminal and brake light switch. They also damage my Master brake. My brakes always work perfectly. I left there with my brake damage and now I have to push the brake pedal three times or hard to start the car. Plus the tool sign for maintenance was still showing. The next day slowing the car down again. They charged me $140.00 to look at the car and $382.00 for messing up something that didn't need to be done. Total; $522.00.

I made an appointment for the end of the day on their website, showed up on time, and Daniel checked me in. Daniel was the most rude, unfriendly, customer service person. He seemed pissed that I showed up, like he didn’t want to be bothered. He couldn’t even smile when I asked him how he was. He was actually dismissive and outright mean. Not the best representation for someone checking in clients. The guy who actually fixed my tire was very nice, but Daniel and the other lady Trish were talking crazy to a customer that came in to enquire about service. They just kept telling him to come back tomorrow, but not giving him any information … not even offering to make him an appointment. They were both coming at him like they were annoyed he came in. And then Trish came into the waiting room and started complaining to us about that customer while he was still there.

This is regarding Pep Boys at 94-47 Merrick Blvd., Jamaica NY. There has been a recent change in management and personnel. Following a recent air conditioning repair, ** (the new manager) at the register told me that he sealed the hose and did not put in a new hose. And he did something unusual. He emailed the billing instead of paper itemized billing. When I got home, I found out that he charged me $273 (+ tax) for the hose. When I called back, they said he left. When I called back the following day, they said he was not in and will return two days later. When I called back two days later, they said he will come the next day. When I called the next day, they said he would come in the next day. When I call the next day, they first said he would call back. When I called in the afternoon, they said he was not in. This was ridiculous. This is fraud. I demand a refund of $273 plus tax.

Manager has poor communication skills and talked to me like I was a child. I'm a senior and felt belittled when I left there. Will never return again. He admitted that the call center over the phone often give wrong prices and he treated me like I did something wrong. His name is Kristofer ** and I hope he gets anger management training as well as how to treat customers that pays his salary. I will never return there again.

Appointment online - at 8 am for 4 new tires and alignment on my GMC truck. Waited for three hours and 15 minutes (supposed to take no more than 1 1/2 hour). Waited in waiting place at front of the counter, the place is dusty, messy floor and spider webs on walls and ceiling. Before I left the place, I told them that the tire light is on and he say to drive for 15 miles and light will go off. I drove it for 40 miles and light still on. They told me now to go back so they take care. (I don't live in Yucaipa how if I go now how long will I have to be there. (Sorry but I hope I never have to go to this place.) They should give me credit for something.

Extremely disappointed. Went to Sanford Florida location. Called in am and made appt. I asked for oil change, rotate tires, check all fluids and hoses. Was given a price that included wipers. When I got there at my time, was told it was additional $60 for tire rotation. I said never mind then, just oil. I asked how long it took. Minimum of 1 1/2 hours. Even with appt???? I walked out. Bait and switched and then that long?? Must take lots of breaks!! Would not go back or recommend.

I went here with a coupon for 9.99 to get an AC inspection done. My car was blowing hot air. They waited until I dropped the vehicle off and was back home to tell me I couldn’t use the coupon for my vehicle which the coupon does not state any vehicles are excluded! So basically they bait you with coupons and find reasons to not use them- false advertising at its best, on top of that they wanted over 200 to diagnose my ac when Honda itself charges 175 and other places 100-150, talk about pricing gouging here! I would stay away from these people at all cost

If I could leave no stars I would. This particular location I went to was the worse. I went to have my AC checked as it would take forever for the cold air to come out. The price jumped from $50 to $100 then to $124 because I was quoted the wrong price for the Freon for my car then finally it jumped to $247. I was in there for 3 hrs to only be told that something happened to the compressor after they put the Freon in there. I was told to come back on Sunday (this day was a Friday). I was told to come at 9 am when they opened and that I would not have to wait. I go in Sunday right at 9 only to be told there were 2 people ahead of me that had made appointments Saturday night. Then I was told that one of the technicians called out. I wasn’t waiting and so I left.