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Pep Boys

Pep Boys
Overall Satisfaction Rating 3.45/5
  • 5 stars
    167
  • 4 stars
    203
  • 3 stars
    220
  • 2 stars
    45
  • 1 stars
    66
Based on 701 ratings submitted in the last year
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    Pep Boys Reviews

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    Page 1 Reviews 1 - 10
    Rated with 5 stars
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    Verified Reviewer
    Original review: Aug. 15, 2019

    The manager has a good attitude. He is understandable and everyone in there are nice and they treat you right. Everything is good. I like how they fix my car and how it look now. They have make my car better and I love it.

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    Rated with 4 stars
    Verified Reviewer
    Original review: July 29, 2019

    Very friendly and professional staff. Great discount offers. Service was completed in a timely manner even with a busy shop. I will not hesitate to make another appointment for service. Nice customer waiting area while service is being completed.

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      Rated with 5 stars
      Verified Reviewer Verified Buyer
      Original review: June 3, 2019

      It was late in the day & very very hot outside. I called Motley who answered the phone & explained that my son was having engine problems with his BMW. He needed the car for work so time was of the essence. David the manager along with Motley kept me informed every step of the way assuring me that the car would be complete on time & running like a purring kitten. They diagnosed the problems & replaced all that was needed to make the car run great. My son was so happy & I had experienced another Pep Boys example of great customer service. I had my Lincoln worked on there as well with the same result.

      In addition, my daughter had a full brake system rebuild that week in Piedmont Georgia in the Pep Boys Store. Joseph took great care of my daughter's car & treated me will all the respect I could ever ask for. I have had only wonderful experiences with both shops. I hope the head managers will pass these comments on to those who serve them so well as employees & not owners. Bravo to you Motley & David & Joseph for showing me that 'Old World Courtesy' still exists.

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      2 people found this review helpful
      Rated with 5 stars
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      Verified Reviewer
      Original review: Feb. 24, 2019

      Ryan our service advisor was great. We got an oil change and brakes done today and he guided us throughout the whole process. Ryan was very professional, respectable, and knowledgeable. I need new tires soon so Ryan took time and went over what I will need and how much.

      2 people found this review helpful
      Rated with 2 stars
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      Verified Reviewer
      Original review: Jan. 4, 2020

      Could not get the guy to replace my 4 tires with the price I had gotten online. He tried hard to confuse me, as I also needed a battery and alignment. I should have printed out the estimate and insisted on that price or walk out. Did get some discounts when I bitched and moaned, but it was still 50 bucks or so above what is should have been. Ended up the same price as Costco, more or less. Next time I will go there, as there they are more straightforward and honest. And at least i can shop during the 2 hour plus wait.

      3 people found this review helpful
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      Rated with 1 star
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      Verified Reviewer
      Original review: Dec. 16, 2019

      Scheduled maintenance for an 11am appointment and had my car dropped off by 10am. Was told then it would be an hour and a half. Came back at 12:15 to find my car hadn't even been started yet. Worthless appointment and a waste of time. If I wanted to wait in line for auto repair, I could do that anywhere.

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      Rated with 1 star
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      Verified Reviewer
      Original review: Dec. 1, 2019

      Very Bad Experience At Pep Boys. Buyers Beware!!! Here are my problems with Pep Boys.

      POOR, SLOPPY WORK. Examples-

      1) I had tires replaced several years ago. They did not fasten the spare correctly on the bottom of the vehicle where it is stored. It was actually very dangerous as the spare was dangling. Could have fallen off and damage my vehicle/other vehicles, cause an accident, or even injure/kill someone.
      2) I had my brakes replaced and rotors resurfaced here. When braking, the car would shake from side to side. They did not resurface the rotors correctly.
      3) They left grease smudges on the inside of the vehicle, by the door handle and on the inside of the door.

      4) They stripped a lug nut during tire replacement (see photograph). I was watching them when it happened. This occurred because they were so short staffed. A salesman was putting on the tires. He was not qualified to do so and should not be working on the vehicles.

      POOR TIME ESTIMATION

      1) I have come before for oil change and tire rotation WITH an appointment. It took over 3 hours.

      2) I came for tire replacement and alignment, again WITH APPOINTMENT. Came at 12:00pm. They told me it would take 3 hours. They finished at 9:30 pm.... AND THEY DIDN'T DO ALIGNMENT. So basically it took 9.5 hours to change tires (and stripped the lug nut in the process).

      POOR CUSTOMER SERVICE. They would have different stories or excuses of why this was occurring in their store, but depending on who you talk to in the store, they would have a different story to tell. JUST TELL THE TRUTH. Never, ever going back. I highly advise you to avoid this amateur circus at all costs!!!!

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      3 people found this review helpful
      Rated with 1 star
      Verified Reviewer
      Original review: Dec. 1, 2019

      This is the worst costumer service I have ever encountered. Went for their Black Friday sale for new tires, was told it would be done in 2 hours, it took 4. My alignment was never done or my inspection! Had my husband go back the next day, because he told me the car didn’t feel right. The guy said the tire was never fully tighten!! Then the guy tried to charge me again for my inspection when I already paid for it the day before! He just stared at my husband and myself with nothing to say for himself. Absolute worse customer service, explanations, and excuses. DONT GO THERE!

      3 people found this review helpful
      Rated with 1 star
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      Verified Reviewer
      Original review: Nov. 21, 2019

      Rude and unprofessional employees and managers who take over 3 hrs to complete a tire change with a scheduled appointment, then return the car, keys, and paperwork to the customer, wish them a good day, but call afterwards and threaten their customers due to the shops negligence and ignorance. I went with my girlfriend who scheduled and paid for her appointment online and after being allowed to leave, was informed she needed to come back to pay (again) even though she explained numerous times she already paid online and no one at the desk or cash register advised the invoice wasn't paid prior to allowing her to leave.

      She had to drive all the way back (we made it home by the time they called) for them to charge her a second time and she was threatened by a manager (Robert **) who claimed he'd call the police and say the tires were stolen if she didn't return. Extremely unprofessional and unbelievable! What kind of manager are you? The appropriate thing to do would be to report the unpaid invoice to Collections if and only if they did not have a card on file for her for the transaction, which they did have one on file. Her credit info was already within their systems. A smart individual would've checked to see if the invoice was paid before giving her the keys and if the online appt only held an authorization on the card, then they should've submitted/captured and settled the authorization it held which would've charged the credit card without making her return since the order initially took place online.

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      Rated with 1 star
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      Verified Reviewer
      Original review: Nov. 15, 2019

      Updated on 12/08/2019: After filing a complaint with the BBB against PEP BOYS Reno Nevada location Smithridge .89502 .on 10/15/19 Pepboys has not responded to the complaint. They have had 3 warnings to respond and I was informed by the BBB they were required to give a response. Nothing as of yet to date. Do not do business with this company. CONSUMERS BEWARE.

      Original Review: Complaint Details. My rims were destroyed by Pep Boys installing tires on my 2000 Yukon. They thought I would just leave after paying. But I observed the tech hitting my passenger rear wheel with a hammer. It was finished. I paid, went out to my vehicle and looked at the wheel that was being hit with hammer. I immediately saw a bunch of wheel weights on the outside of my aluminum wheel then noticed huge gouging on lip of wheel. Looked at all 4 corners and saw same marks gouging chips etc and wheel weights also on outside of wheels. I had not washed my Yukon in over 6 months. The damage that was done is brand new and obviously were all fresh pictures taken by myself at Pep Boys.

      I was told they didn’t do it and the person who write the service ticket told me he watched the installation himself. He is a liar. I watched myself, stood outside watching them finish and he was helping several other customers put air in their tires and helping others. I was given a business card for me to contact manager. I reached out to Sarah ** 2 times since then and have received no correspondence back from her or anyone from Pep Boys to date.

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      Pep Boys expert review by Lauren Fix

      Pep Boys started in Philadelphia in 1921 when four friends started a business to meet the growing demand for automobile parts. Almost 25 years later, the company opened its first service center. Today, they have over 800 locations across the United States and in Puerto Rico.

      • Sales: Customers can visit Pep Boys’ website or visit a store to pick up weekly and monthly ads to see the sale prices for items and services. They can also print coupons to use in the store.

      • Rewards program: Pep Boys’ free reward program gives members some free services and a variety of discounted services, including reduced-fee towing to a Pep Boys location. Members earn points on every purchase they make at Pep Boys, which can be spent of future services or products.

      • Online resources: Those interested in DIY car maintenance can visit Pep Boys’ website to learn about how to buy a variety of parts for their vehicles, how to perform repairs themselves and how to determine what is wrong with their car.

      • Price match: Pep Boys will match the advertised price of any item sold by or similar service performed by a competitor.

      • Online scheduling: Customers can schedule a service center appointment online. Same day appointments are often available.

      • Best for: Pep Boys offers products and services to meet most consumers’ needs, whether they want to perform their own vehicle maintenance or have a professional do it.

      by Lauren Fix Auto & Finance Contributing Editor

      Lauren Fix, also called The Car Coach, is an automotive and auto finance expert. Her understanding of vehicles has made her the “go to” person on TV, radio, print media and the Internet. She has authored multiple books and writes a column for several outlets, including Parade Magazine, NewsMax and Car Coach Reports. She is a regular guest on major news and morning shows, discussing the latest updates on cars and car financing that will help drivers make smart decisions when buying, maintaining and financing cars.

      Pep Boys Company Information

      Company Name:
      Pep Boys
      Website:
      www.pepboys.com

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