Pep Boys Reviews

I had a bad experience here long ago, but your employee Xavier restored my trust in Pep Boys. He was so kind and professional. He explained what would happen on my visit, what to expect after. As a "mature" woman, It is helpful for the representative to assure me that I'm in good hands, and that is Exactly what Xavier did!

Pepboys did a wonderful job on my brakes. Everyone was courteous, explained what was needed. So professional and friendly. I will be using Pepboys for all my car needs.

I went to Pep Boys on Hammond Road in Sandy Springs to have air put in one of my tires. Johnny saw that the tire had a nail in the sidewall. He also noticed the tread on another tire was starting to separate. Long story short: Johnny and Gustavo were amazing. Gustavo put the new tires on my car. He and Johnny stayed past their closing time to make sure I had new tires. Both were such a blessing to me, and I am sincerely grateful! Thank you, Johnny and Gustavo!

I received great service today. Dave and the whole team gave great advice, upfront with the cost for service. Work was done in a timely manner. Very happy with the results of the service today. Thanks, guys.

Terrific service, car in and out in less than 1hr. The job was priced 40% less than the major competitors in the area of Howell, NJ. Tony and his crew are great people to do business with!

Very dishonest, they charged me 400$ just for ac gas refill with no ac system check up or if any leaks. When I asked why 400$ the guy said my Honda Accord 2016 takes the expensive type of gas which was a lie, it takes the cheaper one. I will never be there again.

I am writing to express my dissatisfaction with a recent experience at your Pep Boys store located in Parlin, New Jersey, near Sayreville, next to the Advance Auto. I visited the store to have the driver-side tire on my Toyota Corolla replaced. The staff insisted that the passenger-side tire also needed replacement, claiming it was worn out. Although I only intended to replace one tire, I agreed to their recommendation. I waited for two hours while the work was done. When it came time to pay, the employee handling the billing, whose name I don’t know, spoke to me in a rude and disrespectful manner. He told me to “back off” and made comments that felt discriminatory. It seemed to me that he was judging me based on my appearance and background. This behavior was extremely upsetting and felt racist.

The worst ever, I took my vehicle in for a simple new battery, first of all the upsold me on a battery, and then added additional electrical work which damaged my electrical system, which shorted out my sunroof and sunshade motor. I took it back to ask them why was there additional electrical was done and could they take a look at the work that they did, manager and mechanic just said, "No we can't, you need to take it to the dealer," I guess they knew at that point they had damaged my vehicle! I took my vehicle to the dealer, and the dealer said that, due to the incorrect battery installation caused a electrical short through out the system, burned out the drive in the sunshade causing a malfunction throughout the system.

BEWARE — I will no longer be taking my vehicle to Pep Boys. I brought my car to Pep Boys for what should have been a routine rear brake and rotor replacement. After leaving the store, I immediately began noticing scraping and clunking noises coming from the rear of the vehicle. After inspecting the car myself, I discovered that the brake caliper was scraping against the inside of my wheel, causing visible damage. I brought the vehicle back to Pep Boys the very next day and explained the issue to the manager. After they took my vehicle into the shop to inspect the situation I was repeatedly told that when he looked at it, “everything was fine” and that “maybe something got wedged in it.”

AVOID THIS LOCATION — especially as a woman. No woman should be made to feel unsafe, intimidated, or demeaned when simply trying to address a concern about her vehicle. I had my tires changed here and immediately afterward started hearing a knocking sound from the front of my car. I returned because I was concerned and asked them to look at it.

Great customer service by the assistant service manager.

My experience with this shop in Liverpool NY was a failure from the moment my order arrived, ending in a damaged tire and a completely denied claim. I ordered four Bridgestone tires through TireRack for installation here. When I called to confirm delivery two tires were missing, Service Manager John was short with me, dismissively telling me to take it up with TireRack. After wasting time with the very nice people at TireRack customer service—who noted the two tires were dropped at the adjacent parts store—PepBoys called back to say, "Never mind, they're right here." When I arrived, the installation of four tires plus a simple patch took over two hours. For comparison, the independent shop later demounted, inspected, remounted, and processed paperwork for a tire in under 15 minutes.

I would not recommend this Pep Boys location based on my experience. I brought my car in for repairs and was already dealing with a vehicle that has high mileage, so I expected the work to be done carefully and professionally. Instead, I have serious concerns about both the quality of the repairs and the documentation I was given. The mileage was recorded incorrectly on my paperwork, which affected my warranty situation. I also have concerns that work I paid for was either not completed properly or not completed at all. After the repair, my car is now leaking significantly more oil than it was before it was brought in. I paid a substantial amount of money expecting professional automotive work, and instead I have been left with additional problems and questions about what was actually done to my vehicle. I am extremely disappointed with the experience and am currently looking into my options regarding the repairs and documentation.

I brought my car to Pep Boys because the coolant level in the reservoir kept dropping after about 50 miles of driving. On my first visit, the mechanic could not find a leak and simply flushed and replaced the coolant. The very next day, the coolant level dropped again. I returned, and hoses were ordered. After I picked up the car, coolant leaked onto my driveway, requiring another visit. I was then told both the upper and lower radiator hoses needed to be replaced.

Cerritos CA location. The repair itself was completed correctly, but the communication at the store and afterward was extremely poor. The store closed for the day without notifying me, the service tracker wasn’t updated until the next morning, and the part arrived late with no communication. I had to initiate every update myself. These store‑level issues were the start of a much larger communication problem. After the service, I received the standard internal survey that is automatically sent after a visit. I completed it honestly, but this was separate from my official complaint to corporate. The survey did not address the communication issues I raised, nor did it trigger any corrective action.

I had my brakes serviced at the Monrovia, Ca location yesterday. I made an appointment for 8:30 AM as I needed my car back by 4 PM. Didn't get a call as to what specific type of brake service I needed until almost 11:00 AM. Told me whole job would take 2-3 hours but they will periodically update me. I reminded that I need car by 4 and manager Cesar told me they would call and update me. 30 minutes later I received a text for work tracker an hour later stating pick up would be 6:00 PM so I try to call why it would take that long and the staff who answered doesn't know what's going on and someone would call me back. No call back and no updates so I had to change all my plans for the afternoon.

I have been calling corporate for 2 weeks and no one has called me back and they still have yet to start fixing my car. I have tried to contact someone by phone, by email and social media. They don't give a damn about customer service. They wanted me to pay upfront and now I'm told that they "think" it's something else now. Almost a month after receiving the car. Worst experience I have ever had dealing with a repair shop. Rude and unprofessional is an understatement.

This store gets a ZERO! Don’t have work done at this Abilene, TX location. They will not guarantee their labor on any after market parts you buy outside their store. We asked them if they guaranteed their labor to install some Duralast all in one struts and to let us know if anything else needed to be done. They told us they could do the work, but never told us none of there labor was guaranteed! The work had to be redone at the dealer because they didn’t install them correctly to specs. We were without a vehicle for 1 month trying to figure out what the problem was. Very dangerous situation to drive a car with incorrect struts. STAY AWAY FROM THIS STORE!!

If I could leave a 0 star rating I would. I went in to have new tires and TPMS sensors that I ordered from Tire Rack installed. This seemed straightforward enough. When they 'finished' not only were the TPMS sensors not paired the wheels were not even balanced properly. I brought my car back same day to get this rectified and same result. I also noticed that the edges of my wheels got scuffed up so big wtf as well. Ended up buying my own TPMS tool to pair the sensors myself since they apparently couldn't figure out or believe me when I said my model requires ODB2 to do the pairing (like WTF. Don't tell me to just drive it around. It'll pair when the sensor light is still on LOL).

Raynham Staff Racists against ** people & ** refusing to help either customer due to Race, lying about having the tire in stock & lying about their open hours. Needs a major staff change. WILL NOT BE REFERRING ANYONE TO HERE!!

Masters of Upselling. Plain old liars, with no moral compass. I was a faithful 20 yr customer, only because a friend was a mechanic there, who in the last few yrs is no longer... I continued bringing my car to them for inspection. They recommended new brakes and rotors which I purchased and they installed. 1 week later my brake and traction warning lights came on. I took it back to Pep Boys for diagnostics, and was told I needed a master cylinder and alternator. I left and got a second opinion. Long story short, my car only needed a new battery. The alternator and master cylinder were completely fine. A $200 fix rather than the $2500 fix Pep Boys wanted to do. I highly recommend NOT taking your vehicle to Pep Boys!

f I could give zero star I would. In April my husband and I drove from Massachusetts to Florida. On the way the cars AC started blowing warm air. When we reached Florida my husband took the car to the Celebration Florida Pep Boys. We were told we needed a new compressor. The cost was $1100 and take approximately 3 1/2 hours. He dropped the car off at 8:30 the next day. At around 1:00 they called saying the tensioner needed to be replaced. That cost was another $600. At that point we were already hours after the car should have been finished. At 4:00 my husband took an Uber to the shop. He found out they ordered the wrong part and were waiting on a new one. My husband sat at the shop while I sat in the lobby of the hotel we had checked out of until 9:30 at night! The shop closed at 8:00! We didn't check in to our next resort until almost midnight.

Great customer service answers to all my questions. Highly recommend to all my friends and family. I wanted to say thank you so much for all your hard work and the effort you put in every day.

I had a screw in my tire on Father's Day and had to travel from Rhode Island to Boston for family. I had an appointment at Pep Boys and when I got there, they blew me off and told me to leave my car and would get to in in a day or so. The man there also told me to call Firestone or Mavis as they were open on Sunday. I called this Firestone location, and they took me in right away. Very professional, kind people. I will absolutely use them again. Thanks Firestone of New London.

We brought our GMC Yukon Denali to Pep Boys on Patchogue Long Island. We have noticed the past two times, our vehicle came back with issues that were non existent prior to dropping off our truck, and mentioned it to the front desk, they did not show concern, as it was our mistake by bringing our truck back for another oil change. The technician and the front desk clerk were explicitly advised & told NOT to by any means touch the drivers side window panel as the window does not go down after our last visit for our 2000 Mile oil change.

Gregory S. Part 2 of my car being stolen out of Pep Boys automotive building. I set my car to pep boys automotive because it would not start in my garage. I was informed by the manager Al that my car was safe and a good hands. Upon being there for less than 24 hours my car along with two other cars was stolen out of the building along with the key. The manager l informed me that he told the other two calls back to the place of business but my car was never recovered. After investigated I find that a former employee has my wheels and parts of my car on his car. This was someone that worked at pep boys. Now I tried every avenue and exhausted every opportunity to get legal representation about my stolen car which was a Chrysler 300 customized. The manager informed me that peppers had insurance that would cover such a situation was which was not true.

Don't go to PEP BOYS for a synthetic oil and filter change. I was charged $125.00. I have a 2024 Hyundai Tucson Hybrid SUV. I will go back to Meineke next time.

They cut my brake rotor slideways and not lum in the resurfaced. They did not admit they did it wrong and I end up bought new set of rotors. Napa Auto Shop. Pep Boy in Cerritos 11944 South Street, Cerritos, CA

Today 6-11-26 I got my front and back brakes done at Pep Boys in Conroe on the loop. Ryan b. The mechanic took very good care of my car, I really appreciate you Ryan. Thank you so much. Christopher the manager is awesome, very easy to talk to, friendly, he definitely has great people skills. I'm so grateful for you helping me, Christopher. I'm a senior and I got a very good senior discount, I appreciate this so much. They are very trustworthy. I will only go to pep boys from now on.... If I need an oil change, car battery, tires and now my car tags inspection, pep boys is getting this up and running soon. I appreciate you so so much pep boys, thank you, thank you, thank you.... Trust me you do want to bring your car here, they definitely will take very good care of it.

Right away I would say that the online forms and appointment trackers need to be revamped or discarded because they are not being used properly. I realize that English isn't the primary language being used by the mechanics who are also working the front end. My experience with the garage would have been much more pleasant if they had not quoted me a price BEFORE they had the car on the lift. I signed for a $40 oil change and ended up with a $511 bill. In between, there were other figures thrown around.

I went into a Pep Boys at 4100 Airport Blvd. Mobile, Al and the manager ** totally misdiagnosed my issue and lied to me about what he did! I went in 5/15/2026 and spend 1167.00 and it did not resolve this issue. On 5/21/2026, after seven hours, he came to me saying he would not charge me the 638.00 and he did call that he could do and that my engine was bad! I went to a mechanic on 5/29/2026, he solved my problem and I paid 294.00.

Schedules early morning appointment, got there early, no cars in the bay and no one in the lobby waiting. I was the only one there. Waited 45 mins, go to front due to noticing car has not moved. Asked the guy at front, he says yeah it will be another 45 mins. Why schedule appointments if you still have wait hours for service, especially when your the first one there. Guy didn’t care, he gave me my keys back and I left.

I brought my 2020 Jeep Wrangler Unlimited to Pep Boys in Celebration, FL on 4/8 for front brake service. Pep Boys performed a documented brake inspection and replaced my front pads and rotors for approximately $520. I was advised that my rear brakes may need service later in the year, but no other brake concerns involving calipers or hoses were identified.

I went to the Pep Boys on Glenway Ave in Cincinnati, Ohio to have rims placed on my vehicle. I went to this particular store because it was close to my son-in-law's house and he was having new rims placed on his vehicle also. After the job was complete I drove home on the highway and my vehicle was wobbling badly, bad enough for me to stop at a tire store just off of the highway exit. They found that all of the tires were improperly balanced and that the left rear tire sensor was missing. Also all of the tires were inflated way past what they should have been.

We had an extremely disappointing experience with Pep Boys in Gilbert, AZ, and I would strongly caution others before doing business here. We purchased a set of tires for our small travel trailer about two months ago. We were specifically replacing our existing tires due to age—not wear—so it was important to us that we receive newer inventory. After getting the tires home, we discovered they were already four years old.

I have been taking my Vintage Honda CRV to Pep Boys for over a decade - and this is the best team yet! Jonathan, the Shop Manager, is so kind and knowledgeable; it just sets your mind to rest. Even now that they are extra busy because the Pep Boys Shop on Elliot is closed and, it created more business for Pep Boys in Ballard. They Still Show Up and Get Things Done Right and On Time!! Deep Gratitude to have a such a reliable automotive shop in these times!!! Highly Recommend - great value and a great job!! Thank you. I Don't Trust My Honda with Just Anyone!!!

I went to the location at Lakeview Avenue in Dracut Massachusetts. Recently, there has been frequent staff turnover, and not for the better. I usually leave my car overnight friday for a scheduled Saturday appointment and let them have it for as long as they need it on Saturday. I would always receive the auto text that my car was assigned a technician and being worked on and a call shortly after with the issue and pick it up shortly after. Over the last few months that is not the case, most times I can't get anyone at the shop on the phone, it just goes to your call center, which I'm sorry it useless. 

I called on Saturday to make an appointment for oil change and coolant addition. I was told they could work me in that day but it would take 2 hours. Not wanting to wait 2 hours, I, instead, made an appointment for 9:30 the following Monday. I arrived and one couple was waiting. It is now 2 1/2 hours later and I am still waiting. I would never recommend this store nor will I ever use them again. Finally got my car.

Do not take your vehicle to the Pep Boys in Temecula. I went for an oil change and tire rotation, and when I left after the service was. Do not take your vehicle to the Pep Boys in Temecula. I went for an oil change and tire rotation, and when I left after the service was done, my tire came off on Winchester Boulevard. My tire flew off across the boulevard. They took my truck back in and repaired the damage that was done. But there was damage done to the fender, and 3 1/2 weeks later, I’m still waiting to speak to somebody about paying for the damage. Horrible customer service. Do not take your vehicle here.

Scheduled oil change for 12:00 at 8635 Liberty Rd, Randallstown. Arrived at 11:40. Was told could not do oil change until 1.5 hours later. Went to Jiffy Lube. I never go to Pep Boys again.