Pep Boys

Prompt, courteous service! The front lights were out on my Tahoe. No problem for the BOYS! They were quick to check out the problem and Solve it!! All with kindness. Thank you, Gentlemen! I'll direct my friends and acquaintances to you for their automotive needs!

Oscar at Pep Boys in Albuquerque is not only their top mechanic, he is someone who actually cares. Traveling from TN to AZ my daughter and I pulled in to have our battery checked here. The mechanic on duty was helpful and kind. He determined our alternator was probably bad. The manager informed us though, he would not be able to look at our vehicle the following day as they were totally booked. He did however tell us we could keep our car in the garage there until we could get someone to get it, as it would not start since they asked us to shut it off.

Driving in clover SC and got a tire warning, pulled into pep boys and they immediately took care of it, really friendly and efficient staff, absolutely no complaints, would definitely be back whenever there's a need.

I went in thinking that at the least I needed a tire repaired, or at worst that I needed to buy a new tire (two-because I was taught to always replace two tires at a time). The Service Manager, Brian M. was totally honest and informed me that all I needed was air in all of my tires.

I had my partner take in our 03 Dakota for an alignment. It was a good rate, $100 for the whole thing, but when we got the report back, the camber had not been adjusted; the passenger front wheel has massive positive camber, and this is what we brought it in for. We called to ask why it had not been adjusted and were told that it was not possible to adjust camber on that model and that we would need after market parts to do so. We went and got a second and third opinion of other mechanics and were told that it was absolutely possible to adjust camber and we wouldn't need any parts at all for it. Upon learning this, my partner called again and asked them to fix the problem given it was quite literally what they were paid to do. He was given the same lie by the same employee, and when he demanded they either fix it or refund the $100, they threatened him with a harassment charge.

I went in for the wheel alignment and for Pep Boys to check out the brakes. I get a call that they discovered the right front axle is leaking and needs replacement. "How much is the axle." "About 200." I say, "Ok please replace it." I get a call half an hour later saying that they can't get the axle out, that it also needs the hub assembly to be replaced. I say, "I don't have the money. I'll take care of it later."

Case #** Field Leadership Team response, “True we did not do an inspection when the vehicle was dropped off, but my guys said they didn’t do it so I am not repairing your rim. We have damaged rims before and this one isn’t in the same circular pattern.”

On 11/27/2022 I was set to purchase a car battery from the Pep Boys in Fullerton, CA. Their computer system crashed as my credit card was in the card reader. The sales associate and I agreed that I would leave the car battery there and purchase one next door. This is because we had no idea how long it would take for the system to get running again. Sure enough I was charged for the car battery that was not received. I have filed multiple disputes with Synchrony Bank and yet they do not support me. Pep Boys has disputed this from day one. Do I take them to small claims court for $276?

Had a 4-wheel alignment done. Didn't receive a report. The technician failed to be inform management that the inc was out on the printer. This report was to be the foundation for my 300.00 Dollar claim at the previous shop. I guess that's the last time I went there for service.

I went to Pep Boys Stelton Rd, Piscataway, NJ on Dec 21st with a small noise issue in my car from front. They said it's a suspension and strut issue that needs to be fixed as well as all tires need to be replaced. I explained them that one of the Cooper tire was brand new and was bought from them just 2 months back. Manager confirmed that this new tire can be used as spare tire and they will put this in my trunk.