Pep Boys Reviews
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Prompt, courteous service! The front lights were out on my Tahoe. No problem for the BOYS! They were quick to check out the problem and Solve it!! All with kindness. Thank you, Gentlemen! I'll direct my friends and acquaintances to you for their automotive needs!
Oscar at Pep Boys in Albuquerque is not only their top mechanic, he is someone who actually cares. Traveling from TN to AZ my daughter and I pulled in to have our battery checked here. The mechanic on duty was helpful and kind. He determined our alternator was probably bad. The manager informed us though, he would not be able to look at our vehicle the following day as they were totally booked. He did however tell us we could keep our car in the garage there until we could get someone to get it, as it would not start since they asked us to shut it off.
We were in an unfamiliar area and had our suitcases at hand standing outside pep boys with my two granddaughters. We had to call around to find a hotel and an Uber to get to it. We tried several shops and no one was available to get our car serviced. Knowing we had to get it out of their garage, we called a towing company. The next morning we went to meet the tow truck, not knowing where in the world we were going to get it towed too. We stepped into pep boys to tell them we were having a tow truck come. That’s when Oscar stepped out with a big friendly smile and asked us if we wanted him to fix it.
He asked us a few questions about the car, said he could have it done in 2 to 3 hours and stated he had the time on his schedule and would be happy to help. He recognized our situation and said it was no problem. We were so happy and relieved. Thank goodness for people like Oscar! He took time to take notice and step in and help where help was needed, rather than turn people away not giving a crap about the circumstances They may be in. A lot of the time, titles mean nothing. You can be a manager, a boss, the list goes on and on, but being a decent human being and being kind to others like Pete and Oscar did for us, that is what leaves a lasting impression with customers. Pep boys in Albuquerque needs to give recognition to Oscar, he was like an angel for us that day. We are forever grateful for his expertise and most of all his kind manner.
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Driving in clover SC and got a tire warning, pulled into pep boys and they immediately took care of it, really friendly and efficient staff, absolutely no complaints, would definitely be back whenever there's a need.
I went in thinking that at the least I needed a tire repaired, or at worst that I needed to buy a new tire (two-because I was taught to always replace two tires at a time). The Service Manager, Brian M. was totally honest and informed me that all I needed was air in all of my tires.
I had my partner take in our 03 Dakota for an alignment. It was a good rate, $100 for the whole thing, but when we got the report back, the camber had not been adjusted; the passenger front wheel has massive positive camber, and this is what we brought it in for. We called to ask why it had not been adjusted and were told that it was not possible to adjust camber on that model and that we would need after market parts to do so. We went and got a second and third opinion of other mechanics and were told that it was absolutely possible to adjust camber and we wouldn't need any parts at all for it. Upon learning this, my partner called again and asked them to fix the problem given it was quite literally what they were paid to do. He was given the same lie by the same employee, and when he demanded they either fix it or refund the $100, they threatened him with a harassment charge.
I went in for the wheel alignment and for Pep Boys to check out the brakes. I get a call that they discovered the right front axle is leaking and needs replacement. "How much is the axle." "About 200." I say, "Ok please replace it." I get a call half an hour later saying that they can't get the axle out, that it also needs the hub assembly to be replaced. I say, "I don't have the money. I'll take care of it later."
The customer agent tells that they damage the hub trying to get the axle out so I can't drive the car as is. I say, "How much for the hub assembly" - is going to cost me $400. My total bill - $218 for the axle, $408 for the hub, assembly and $168 for the labor. My total bill for the brakes, wheel alignment which most of it are covered by the warranty and $156 labor on the brakes came to over $1400. I'm never bringing my car here again. There were two other customers complaining while I was there. The Pep Boys on route 22 in Union needs new management or new mechanics.
Case #** Field Leadership Team response, “True we did not do an inspection when the vehicle was dropped off, but my guys said they didn’t do it so I am not repairing your rim. We have damaged rims before and this one isn’t in the same circular pattern.”
On 11/27/2022 I was set to purchase a car battery from the Pep Boys in Fullerton, CA. Their computer system crashed as my credit card was in the card reader. The sales associate and I agreed that I would leave the car battery there and purchase one next door. This is because we had no idea how long it would take for the system to get running again. Sure enough I was charged for the car battery that was not received. I have filed multiple disputes with Synchrony Bank and yet they do not support me. Pep Boys has disputed this from day one. Do I take them to small claims court for $276?
Had a 4-wheel alignment done. Didn't receive a report. The technician failed to be inform management that the inc was out on the printer. This report was to be the foundation for my 300.00 Dollar claim at the previous shop. I guess that's the last time I went there for service.
I went to Pep Boys Stelton Rd, Piscataway, NJ on Dec 21st with a small noise issue in my car from front. They said it's a suspension and strut issue that needs to be fixed as well as all tires need to be replaced. I explained them that one of the Cooper tire was brand new and was bought from them just 2 months back. Manager confirmed that this new tire can be used as spare tire and they will put this in my trunk.
Once I got the car this new tire was not present as spare, when I checked another employee he said they just threw all tires and manager didn't instruct them anything. On Reaching out to manager next day 3rd time over phone he conveniently told that tire internals were bad. I countered saying new tire was not even used for 300-400 miles, to which he replied, "If you drive Uber it may be." I explained I don't drive Uber and at this point Pep Boys manager starts talking rude and said he can provide the tire back and cut the the phone. I would definitely not believe him on this and neither pick up the tire now as he would definitely provide any tire to prove his point. I just feel manager thought he can just provide any dumb explanation anything and get away with it which he couldn't. I am not going to go to any Pep Boys center after this experience.
Pep Boys author review by Lauren Fix
Pep Boys started in Philadelphia in 1921 when four friends started a business to meet the growing demand for automobile parts. Almost 25 years later, the company opened its first service center. Today, they have over 800 locations across the United States and in Puerto Rico.
Sales: Customers can visit Pep Boys’ website or visit a store to pick up weekly and monthly ads to see the sale prices for items and services. They can also print coupons to use in the store.
Rewards program: Pep Boys’ free reward program gives members some free services and a variety of discounted services, including reduced-fee towing to a Pep Boys location. Members earn points on every purchase they make at Pep Boys, which can be spent of future services or products.
Online resources: Those interested in DIY car maintenance can visit Pep Boys’ website to learn about how to buy a variety of parts for their vehicles, how to perform repairs themselves and how to determine what is wrong with their car.
Price match: Pep Boys will match the advertised price of any item sold by or similar service performed by a competitor.
Online scheduling: Customers can schedule a service center appointment online. Same day appointments are often available.
Pep Boys Company Information
- Company Name:
- Pep Boys
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