Pep Boys Reviews

I brought my car into Pep Boys, complaining about the AC sounding like it was sputtering and about to die. Pep Boys told me the issue was my filters needed to be changed and the AC liquid was low. I trusted their judgment so paid (400 dollars) and moved on with my life. Several days later, my AC completely died. I brought the car back to Pep Boys and was told that they would not charge another diagnostic fee (which they did). They then said the fan had died. I don't know if they were trying to milk money out of me and that's why they didn't even start my AC the first time to hear the problem (I'd imagine a competent mechanic would've understood the fan was dying if they had just turned the AC on to listen) but this also shows that the fan was never checked the first time around and I did not need the services they told me would fix the problem.

Bought 2 extended warranty Wheel Alignments, $300. That was the EZ part, LOL! Brought one car in and told me $2200 to repair front end before I could have it aligned. Didn't bother to ask or tell me when they took my $. Asked for a refund for both cars. They refused. NEVER USED. NEVER AGAIN will I go there.

On September 4, 2025, I brought my car to Pep Boys Store #0157 in Miami, Florida, specifically because its website advertised a “$9.99 A/C Service Evaluation with Coupon.” I presented the coupon before any service was performed and was told it would be applied at checkout. After inspecting my vehicle, I was informed that the A/C compressor was faulty and that I needed to take it to the dealership for repair. I was then given an invoice totaling $58.83!

Horrible Service. Went to Pep Boys last month in August in West Wine St., because my car show; Tools sign- meaning need maintenance and the car slowing down. Looks like Raymond and his team don't know what that means or how to fix it and charge me for something I didn't need; Battery cable terminal and brake light switch. They also damage my Master brake. My brakes always work perfectly. I left there with my brake damage and now I have to push the brake pedal three times or hard to start the car. Plus the tool sign for maintenance was still showing. The next day slowing the car down again. They charged me $140.00 to look at the car and $382.00 for messing up something that didn't need to be done. Total; $522.00.

I made an appointment for the end of the day on their website, showed up on time, and Daniel checked me in. Daniel was the most rude, unfriendly, customer service person. He seemed pissed that I showed up, like he didn’t want to be bothered. He couldn’t even smile when I asked him how he was. He was actually dismissive and outright mean. Not the best representation for someone checking in clients. The guy who actually fixed my tire was very nice, but Daniel and the other lady Trish were talking crazy to a customer that came in to enquire about service. They just kept telling him to come back tomorrow, but not giving him any information … not even offering to make him an appointment. They were both coming at him like they were annoyed he came in. And then Trish came into the waiting room and started complaining to us about that customer while he was still there.

This is regarding Pep Boys at 94-47 Merrick Blvd., Jamaica NY. There has been a recent change in management and personnel. Following a recent air conditioning repair, ** (the new manager) at the register told me that he sealed the hose and did not put in a new hose. And he did something unusual. He emailed the billing instead of paper itemized billing. When I got home, I found out that he charged me $273 (+ tax) for the hose. When I called back, they said he left. When I called back the following day, they said he was not in and will return two days later. When I called back two days later, they said he will come the next day. When I called the next day, they said he would come in the next day. When I call the next day, they first said he would call back. When I called in the afternoon, they said he was not in. This was ridiculous. This is fraud. I demand a refund of $273 plus tax.

Manager has poor communication skills and talked to me like I was a child. I'm a senior and felt belittled when I left there. Will never return again. He admitted that the call center over the phone often give wrong prices and he treated me like I did something wrong. His name is Kristofer ** and I hope he gets anger management training as well as how to treat customers that pays his salary. I will never return there again.

Appointment online - at 8 am for 4 new tires and alignment on my GMC truck. Waited for three hours and 15 minutes (supposed to take no more than 1 1/2 hour). Waited in waiting place at front of the counter, the place is dusty, messy floor and spider webs on walls and ceiling. Before I left the place, I told them that the tire light is on and he say to drive for 15 miles and light will go off. I drove it for 40 miles and light still on. They told me now to go back so they take care. (I don't live in Yucaipa how if I go now how long will I have to be there. (Sorry but I hope I never have to go to this place.) They should give me credit for something.

Extremely disappointed. Went to Sanford Florida location. Called in am and made appt. I asked for oil change, rotate tires, check all fluids and hoses. Was given a price that included wipers. When I got there at my time, was told it was additional $60 for tire rotation. I said never mind then, just oil. I asked how long it took. Minimum of 1 1/2 hours. Even with appt???? I walked out. Bait and switched and then that long?? Must take lots of breaks!! Would not go back or recommend.

I went here with a coupon for 9.99 to get an AC inspection done. My car was blowing hot air. They waited until I dropped the vehicle off and was back home to tell me I couldn’t use the coupon for my vehicle which the coupon does not state any vehicles are excluded! So basically they bait you with coupons and find reasons to not use them- false advertising at its best, on top of that they wanted over 200 to diagnose my ac when Honda itself charges 175 and other places 100-150, talk about pricing gouging here! I would stay away from these people at all cost

If I could leave no stars I would. This particular location I went to was the worse. I went to have my AC checked as it would take forever for the cold air to come out. The price jumped from $50 to $100 then to $124 because I was quoted the wrong price for the Freon for my car then finally it jumped to $247. I was in there for 3 hrs to only be told that something happened to the compressor after they put the Freon in there. I was told to come back on Sunday (this day was a Friday). I was told to come at 9 am when they opened and that I would not have to wait. I go in Sunday right at 9 only to be told there were 2 people ahead of me that had made appointments Saturday night. Then I was told that one of the technicians called out. I wasn’t waiting and so I left.

It was my first time visiting this Pep Boys location . I stopped at the Pep Boys located on 2035 SW. College Rd., Ocala because I had a flat tire. and I was more than impressed with the service and a speed that these guys have. Very professional. The store was very clean. The Assistant Manager named ** went above and beyond to help me, I stopped for a flat tire and I was in an out in 15 min. He was very helpful.

These people in Southhaven on Stateline Road are absolutely pitiful. I kept replacing parts. Could never get my lights to go off on my dash. Finally told me good luck take it somewhere else. And still charged me. They have the worst customer service and mechanics of anyone I have ever seen.

The battery on my car died while I was driving. I called for a tow and requested that it be taken to the Villages Pep Boys location. I was greeted by Chris the store manager. I explained my situation and that I had an appointment for an oil change with them. Chris assured me that they could do the oil change and that all the techs had left and I could leave my car and they would diagnose the problem in the morning. Chris called me as promised with the recommended repairs and the cost. I gave my approval and my car was finished in the afternoon. Chris called to say he was happy my car issues were resolved. Great customer service.

I bought new tires from Pep Boys. Overall experience was not too bad, however giving 2 stars review taking off: one star for not completing free car inspection as was promised by Pep Boys; one star for not completing balancing as claimed by the company being a part of new tires purchase (had to tell tech after he already put wheels back on the car without balancing); one star for cashier not able to enter 10% off coupon gladly and personally provided to me by Pep Boys - "System cannot recognize this coupon". Be aware! PS. The link "Take a quick survey" doesn't work and just takes you to company website.

Gregory **. I bought my car to Pep Boys to be repaired and the manager told me that I would have to leave it for it to be checked out. With the 24 hours of my car bed a Pep Boys it was stolen. It was a 2006 Chrysler 300 customized. I tried to contact the corporation of Pep Boys corporate office. I could not get any success. Finally got to speak with the claims department and the manager of the claims department Miss **. And she informed me the peppers do not pay for cars that have been stolen out of their building. I've noticed the owner of that boys congratulated the good reviews. And ignoring the bad words such as mine's.

Do not bring your car for AC repair to this location, they assume it's one thing and charge for what it really is when you come back, double charging you. They don't do a full flush to start and claim they "didn't" know which part is the problem and promise it is fixed, when it is not. Do not go here.

I took my Jeep to Pep Boys in Dec. 2024. Just for a knocking in the engine. They replaced the engine in January. It has been a TOTAL NIGHTMARE EVER SINCE. It's now April 2025. STILL Having a PROBLEMS, and I have NO VEHICLE. Yes, I got my Jeep back in April, 2 weeks later it was back in the shop. This has happened SEVERAL TIMES. Get back 2 weeks, later back to Pep Boys. Since Pep Boys mechanics COULDN'T FIGURE OUT THE PROBLEM, they sent me to the dealership and THEY WON'T Touch IT. Due to the HACK JOB done by PEPBOYS. So my Jeep goes back to the butcher shop (Pep Boys) and I NO VEHICLE STILL!! I have emailed corporate SEVERAL TIMES at pepsocial@pepboys.com. NO ONE HAS CONTACTED ME. To say that I am Sorry I took my once RELIABLE Jeep to Pep Boys is an UNDERSTATEMENT!!!

Thinking I needed breaks as I was told from another retailer I was very happy to learn when I went to Pep Boys that they were fine. They did not try to rip me off. Very honest. Thank you. ** Glassboro

Pep Boys on 4th Avenue in Brooklyn NY is the worst business establishment I have ever encountered! I highly recommend going there if you want to be robbed by the company and have the management have zero cares about it after. I paid $1400 to have my brake pads replaced, when I picked up my car all of the payment terminals were having problems so I swiped my card and the payment was made and the funds were taken out of my account. I showed 2 managers that the funds had been taken out of my account but they said this had been happening quite often and they needed to contact the I.T. Department. I made it very clear that I did not have the funds in my bank account and by no means should they ring this transaction up a second time.

My experience was amazing for store 1434 710 SR 436, Altamonte Springs FL. Everyone of the staff worked hard to fix my air conditioning and had to work with my warranty company. My car has never been so cold in a good way. THIS Pep Boys only is the one I'm giving 5 stars too, not others. This one switched out my windshield wipers for free too. I am a widow with a warranty and THIS location is trustworthy, great customer service, quick with highest of quality. Recommended Highly.

I was coming from Longview to Dallas. My tire alarm went off showing I had a low tire and it was going down pretty quickly. The closest place was PepBoys in Mesquite. I had three nails in my back left tire and I ended up having to buy a new nonmatching tire because one of the nails was too close to the edge to be repaired. I left and drove to my daughter’s in Lucas and she found another nail in my front left tire. I am now at a tire store in Plano trying to get this fixed and get all of the tires checked. I called PepBoys and told them and they said they normally check all of the tires which they obviously did not. I would not use this place again.

I took my car in to get worked on since it randomly died on me in a parking lot. Went to check the dashboard and saw starter system light was on. Thankfully the car was a manual so bump starting it helped. I thought to take it to Pep Boys in Corpus Christi Texas since it mentioned on their website they fix what I thought was an electrical issue. As soon as it got to the shop they told me they would have a look at it and it should be a quick repair. I went over there multiple times over the next couple of weeks to check in on the repair of the car.

Made an appt at the Pep Boys of Waterbury CT for a wheel alignment after replacing some suspension pieces. First of all had to wait a half an hour past my appt time before my car was taken in. Then had to wait two hours for them to finish. When I went to my car the alignment was worse than when I brought it in. Went back and was told my tire rods were bad. LOL. But I just replaced them brand new the night before. The attitude from the worker was unacceptable. Poor customer service and didn’t even want to help to fix the problem. I will never go there again. Now I have to pay another place to do the wheel alignment right. I will be contacting corporate.

This review is specifically for the 4670 E Tropicana Ave, Las Vegas NV location. They tried to scam me on needing new rotors. They initially said, "Your car needs new brake pads and rotors." When I told them I just had the brake pads and rotors inspected by Honda a few months ago, they said "that was a few months ago. If you've been driving Lyft or Uber..." That's when I cut them off. I hadn't been driving for Lyft or Uber during that time. It was only commuting to and from work. They then changed what they were saying to "You need new brake pads and to have your rotors turned".

Specifically for Clermont FL Sunrise Rd location. New owners over the years recently I think. Things changed. Just verified what I thought. SCAM. Gave me $1300 estimate for fishy stuff. Went next door to Dee Reliable, nothing wrong with brakes, rotors, NOTHING.. Ceramic breaks squeak a bit normally. And did not need all those other repairs. Just got new brakes 6 months ago from Pep and they were trying to replace one of those too. Been a good 15 YEARS with old owners but sometimes good things END I guess. I'm a guy too.. What do they do to women??

I would give zero stars if possible. I took my Subaru Forester there for new tires and a battery last Saturday. I was quoted a little over $1000 on the phone for both but when I got there, they told me that price was only for the tires. I should not have ignored this red flag, but I did and I allowed them to take the car to put tires on it and they told me it would be done in about an hour. After an hour and a half I received a phone call saying that they just started working on my car and that four of the lug nuts were cross threaded, and they wanted hundreds of dollars to fix the studs. The last people that serviced my car was the Subaru dealership and I’ve never had any issues there before, so I was fairly confident that Subaru had not crossed threaded.

Arrived on time by scheduling online before 30 min for 9 am appointment. I got there on time and the receptionist informed me that they are not going to be able to get to my car before 10. I asked why they have an open schedule online and He told me they don’t control the website. No apologies. No nothing, they didn’t even care.

Pep Boys is the definition of shady mechanics. They quoted us $1,200, then reduced it to $500 to get a teen to take the car. Two minutes later, the car stopped running, and they wanted more money to fix a made-up issue! They deliberately break your car and squeeze you for cash. This place is a nightmare—avoid them if you value your time, money, or sanity.

7 hours for the install of 4 tires. I understand short staffed, but this is unacceptable! This shop has really went downhill. When I dropped it off at 11:15, they said they were about 2 hours behind at 11:15 AM. Turned out to be about 5 hours behind. There was a lady that had a 4 PM appointment with the same service 4 new tires and she was finished before my car. The cashier even stated that the tech is in sloth mode today, and didn't have a logical reason why the 4 PM appointment was finished before a 11:15 AM appointment for the same service. I complained and he gave me a $6 discount, woot... not even $1 off for every hour I waited. The cashier was even on a personal call on his phone via Bluetooth earbuds while finishing the transaction. I find that extremely rude. Save yourself some time and go elsewhere!!

I went to Pep Boys in Miami Lakes to get an estimate on my brakes. I sat there for an hour and a half only for the technician assigned to me. His name is Norman. He flat out lied to me. He told me he drove my car. Did not hear no sounds of any squeaking of my brakes. Told me my brakes was still good. Only thing was wrong was my tires. Soon as I got in my car I heard freaking noise. I asked him did he even drive it. He told me yes which was a lie. My car never went inside for them to inspect it. Very very bad experience and he act like he did not even care. He just shrugged his shoulders and like oh well. I left there in tears because I cannot believe how I was treated.

I'm writing a review about Pep Boys on Henry blvd in Stockbridge ga. My truck was there for almost 2 weeks In May 2024 and I had almost $5,000 worth of work done on the vehicle and I've had nothing but more serious problems since then. They even admitted to me that they didn't get a chance to fix my motor mount because I rushed them. Within the past 3 weeks I've had 4 blowouts and I've almost been in accidents or ran off the road due to a lot of problems going on with my alignment.

I took my car to PEP Boys for a diagnostic on 10/10/24 due to its overheating twice. I was advised that my fan doesn't work and I need a new fan. The repairs were completed on my car. I picked my car up on 10/18. That night my car over heated and it was smoking. I took my car back to Pep Boys and advised the issue and they diagnosed my car again but only to stated that my "EMC has randomly stopped working". They then advised me to go to the dealership. I took my car to the dealership, paid another $202.47 diagnostic fee and was advised that the fan on the car didn't work that was just installed and that I had several other issues that PEP boys didn't asset or caused issues to. Kia advised that ground control in pcm when at emp is not grounding causing fan issue. It was never the fan.

My 76 year-old mother had an appointment on 10/31 to have her oil changed and headlights/taillights replaced. She was charged $198 for the work, left the store, drove her vehicle for over a week only to discover that she has NO taillights and the larger issue of NO OIL in her vehicle. Reservoir was empty and dipstick obviously dry. You sent my mother home is a car that could seize at any moment with no lights.

I’m in the military extremely busy, the website says they service my truck, I get there they don’t!! A waste of time, then wanted to argue about their military discount for Veterans Day!!! Horrible communication and service.

Pep Boys gave me the wrong size tires, didn't realize until after I went to have them installed somewhere else because they refused to install just 2 tires on my car because it was all wheel drive but the other 2 were brand new and didn't need to be replaced. The ones I was trying to buy were to replace 2 that my child had taken out by a curb. Long story short went to try to return these tires and was told no because the paper was taken off of them, tried arguing with them stating that it was because they tried to install them on my rims before realizing they were the wrong size and was told too bad, we can't take them back so now I am stuck with to unusable tires! Also asked for corporate and was told that they wouldn't do anything and that they were going to call the cops if we continued to argue with them.

When requesting Oil change at Pep Boy store 0660 Costa Mesa CA. On the website it states "Pep Boys will rotate your tires free of charge with your oil change service." BUT THEY STILL CHARGED 10.00 FEE. Talked with Thomas the manager, he stated, "If you don't want your tire rotated we won't charge 10.00." Thomas stated they have a store policy, they don't honor what's on the website. I find this to be misleading to the consumers. Bait and switch. I would not recommend the service at this location.

I want to say thank you to Pep Boys store 1478 10040 Midlothian Turnpike Richmond. I called because I had apt at another pep boys and they canceled, so I scrambled to find a place, ** answered and took me in and it was so worth the drive, I got excellent service, professional, ** took the time to see exactly what it needed and ordered the part, I stayed there and he fixed it, showed me the part that was replaced. I so appreciate, will definitely do all my needs at that store. Ty ** and **. Also I believe the training at this store is topnotch!! J **

I started my tire replacement journey my Shelby Raptor (6 tires) by shopping several of the local tire stores (including Costco). When I spoke with Devin D at the Winchester, VA Pep Boys, he provided options for several hundred dollars less than other dealers. Devin was able to get them within a day and scheduled my appointment for install the following day. I cannot say enough about the outstanding service, friendly staff, and his knowledge of the strengths/weaknesses of each brand and style. I had previously spent several hours researching on Dr. Google and YouTube, and he narrowed down my best options. I arrived for my appointment and within a few minutes they had my truck in the shop. The installer, Edward G, kept me appraised of his progress throughout the install and noticed my two extra tires mounted in the bed did not have a TPMS. Thankfully they had them in stock for install; making future 6 tire rotation more efficient.

Thieves tried to Bait/Switch Prices on me! 4th Ave Brooklyn. They lied on the phone that they would honor advertised prices. I brought 4. They were "Unavailable". Phone liar had me half written up for Tires at twice the price before I realized and walked.

Found oil spots appearing under car a couple of weeks after oil change at Pep Boys shop (Norristown, PA). Contacted shop and took in first thing next day. They found faulty oil drain plug gasket and replaced it without charge. Very fast and helpful.

The Nine Mile Road location may as well be shut down. What’s the point in having appointments when no one shows up for work. The guy at the desk said he was called in from a whole different county that I have never heard of to just open the door. What the hell is the point in opening the door if there’s no one there to do the work.

I contacted Pep Boys in Waukegan, IL about a tune up. I spoke with Mike and was quoted $260 out the door. When I dropped it off I also asked for an oil change. They offered a free brake inspection as the car had been sitting for quite some time. They came back with a quote for $1900 for the brakes saying the back brakes were worse than the front. I then found out the tune up only consisted of changing the spark plugs. They also tried to upsell me for tires. I took my car elsewhere for the brakes. They found out the front brakes were just as damaged as the the back brakes. They also discovered the water pump was bad and needed to be replaced. I had brakes and water pump done for $1600. I will never go back there.

I was shopping for tires for my Volvo XC60 and found the tires I was looking for at Pep Boys at an OK price. However, my last decision criterion was the payment option they offered on their website - CareCredit. I booked the appointment and arrived on time. The service was great. Karell the Lake Worth manager (I think) did great. But when I went to pay their system DOES NOT have a Care Credit option to pay. I called Care Credit and they told me that it is the store's responsibility to process the payment. So the Price was OK, and the Service was Great, but the payment option they offer in their website DOESN'T exist (probably a bait to bring customers to the store).

Too bad there is no 0 stars. I thought I am buying tires from Pep Boys. After I call the store couple times and find out they don't have the tires that I ordered yet, I talk to customer rep who said everything is ok. Few days later they cancelled the order. Miserable company, stay away!

I went into the Clawson, MI store. While my vehicle was being serviced, one of their technicians damaged my vehicle by not re-engaging my brakes properly and my car hit another car. The store charged me FULL PRICE for the visit. They did pay for the damages (over $3,000 worth), however, were unwilling to waive initial charges. I had to take off the equivalent of a full day from work to deal with everything (getting 2 quotes from body shops, taking it in, getting rental car, returning rental car, etc.)

Pep Boys has the worst customer service ever. They messed up my car and did not care at all. I've contacted corporate and they completely blew me off. They can rot. This is how I'm treated after being a loyal customer for over 20 years. What a shame. Ted Weins is way better.

I made an appt for 11:00 to get a front end alignment. When we checked in a few minutes before 11:00 we were told that another customer who also had an appt for an 11:00 front end alignment was already being served. They only had one machine so could only service one customer at a time. We were told that we would be serviced from anywhere from 30 to 45 minutes later even though we had an appt. We were further told that their system could schedule unlimited customers at a time at one appt time. We didn't get out of there until 12:30.

I have been going to same Pep Boys in Olive Branch over 3 years, never had an issue, always prompt, friendly and efficient. Today had 9 am appointment for oil changed and tire rotation which I always set appointment at 9 cause I'm getting off work and I'm usually out by 10 am but today I waited till 11:30 and got no service. So I decided to leave cause I gotta work tonight, got a hour and drive home. I checked in for my 9 am appointment at 8:45. While I'm waiting to be serviced a guy came in, wants to buy tires and get oil change. Do you know this guy got his vehicle serviced first and ready to go while I'm still waiting. I guess since he was spending more money he took priority over my appointment. I never had this issue when the other people had store but now under new management suppose I need to be looking for another place to get car care.

New tire installed. Soon van front was screeching. Towed to Ford since I had a warranty. Found wheel weight in brake. PB refuses to call back, respond to emails or take accountability. File # **. Bill was $319.95.

If I was able to leave a negative score I absolutely would. On July 28th I brought my SUV in. Even made an appointment. I have my tire looked at plugged if possible. It had a bolt in it. I patiently waited in line, spoke to Dennis behind the desk and when I presented my VA as in veteran affairs ID card for a military veteran 5% discount Mr Dennis responded very sarcastically and with extreme degradation with a derogatory response asking me to show my military ID. When I proceeded to show him Pep Boys' website where it said military veterans he proceeded to question whether or not I was even allowed to have a discount because I don't have a military ID and continued with the derogatory comment as if insinuate that I was not a veteran.

Updated on 08/01/2024: Hello, this is an update. A higher up manager Scott ** contacted me on Tuesday and wanted to know what was going on. I explained the situation to him and he wanted to have the store manager from the Frederick location contact me to discuss having my car checked out. Darwin the manager from the Frederick office called me and was very nice and wanted to have the vehicle towed to him and he would personally check it to see what happened and that towing would be comp. I agreed and someone towed the car to Pep Boys in Frederick on Tuesday afternoon.

Wow... PepBoys REALLY HATES their customers. I mean, I am not exaggerating. I also reported to their corporate customer service but wanted to let the world know as well. I feel like I have been brutally mistreated recently (today). They have an online system that allows customers to make an appointment for a specific time. This means that they let their customers plan the day accordingly because they have an appointment system. I made an appointment for today July 13, 2024, at 8:30 AM.

Here’s the long story summarized: Bought 75k Cooper tires from Pep Boys, they damaged my wheels, they refused to fix/pay. At 30k miles, brought my vehicle in to get tires rebalance since I was getting vibration, and an oil change. Shop does oil change, puts 7.5 qts of oil into my 5.9qt vehicle causing engine issues. Pay to get those fixed at another shop. $250, then get on the road and my vehicle starts shaking uncontrollably.

Was quoted $485 plus tax and shop fees for front brake pads and resurfacing front brake rotors. As a service manager for Infiniti, I know this price is obscenely out of line. Was also overcharged by $35 for oil change. Advisor claimed he said the price “started at 109.95", but this is a bold faced lie. I am thoroughly disgusted with this experience.

Straight trash. This place will have you ready to catch a case. I took my car in for no lights, was told it’s a headlight switch 513$, my lights still didn’t work then was told the switch was going bad anyway and was told it’s a wiring issue. If so then why not refund me the 513 because I had to go elsewhere and get it fix but I’m seeking legal assistance and best believe I’m getting mine's they overcharge and do sorry work then talk to you like you dumb. Stay away. They had my car 5 days to not know wth they doing. Now if you a female you might get ok service but you gone be taxed. I seen it. I give it a negative 5 star if I could. They will be changing management again soon. You would think they wanna do right by the community but no and that’s a dangerous thing. People work hard for their money and don’t wanna be taken for a fool. I’m not sure which robots this is for but it’s the in on Tara Blvd in Jonesboro Georgia

I strongly advise against using this service. I had an 8:30 am appointment for a brake pad change, but upon arrival, I was informed the mechanic wouldn't be in until 9 am, and my car would be ready by 10 am. At 10:08 am, I received a complimentary inspection report via text. When I asked about the status of my car, I was told the estimate would take another 30 minutes. Frustrated, I decided to leave. To my dismay, I found my car had been moved by the shop, parked in an illegal spot, and it had received a parking ticket. Initially, I was assured the shop had a contract with the city to handle such tickets. However, 30 minutes later, I received a call stating the regional manager would send me a check instead. What happened to the supposed contract with the city?

Did not get my tires Saturday. Made me wait till Sunday. Was going to let me know I had to call 12 appointment 130 now. Was supposed to be down south at wedding Sat at 4 but sitting here hour 45 later. Crappy place. Thanks Pep Boys. Definitely never come here again.

I went into the Hwy 19 Clearwater FL store June 6, 2024 as I have for years. I asked to have my fuel evaporator canister diagnosed for problems since I was having a hard time filling my gas tank. I was told by the store manager it would cost $100 to run "diagnostics" on it and call me back. I was called back and was told the canister required replacement. I asked to see the diagnostic results. The manager did not know how to answer, so I requested to speak to the mechanic that performed the diagnostics. He said "based on my experience, you need a new canister"! No diagnostics, no troubleshooting and it cost me $117.68.

Came to Florida to see family. Noticed a nail in my tire. Went to PepBoys in Sanford Florida. Was told nail too close to edge so I needed to purchase another tire. It needed to be ordered and of course paid for in full. Had an appt at 1pm the next day…Showed up at 12:30 only to ask about progress at 220 pm. Was told they were going to handle it then. Since waiting just shy of 2 hours. They wouldn’t refund tire so I could go anywhere else and made me take the tire with me…DON'T DO BUSINESS! here!!

Received an email stating I could make an appointment for a ‘Free AC check’. At my appointment they told me that was to check if it was working or not and it would cost $79 to test the AC. Seems like very unscrupulous business practice to me. Voiced my concerns with their head office; no response.

I went to Pep Boys on 2514 North Cherry Rd in Rock Hill SC to get an oil change. They charged me $100. The next day my Jeep dash board telling me I need a oil change so I go up the street to another auto shop the Next day only for them to tell me Pep Boys did not put enough oil that I was suppose to have. They also was suppose to change my tires around which they never did that either. They are nothing but a scam company. Never go to them!!!!

Rebecca at the Pep Boys on Plaza in Bakersfield did a great job and was very friendly. I was in for an oil change. She engaged in conversation and answered the phone calls professional. Answered the questions courteously.

DO NOT GO HERE! They will take your money and make up a reason to charge you! Aaron the manager is very unprofessional and is never there. It's just 1 employee that can't help with any problems. Took my truck in for a faint sound and $750 later after they assured me that was the issue was fixed, is still there so they fixed stuff that wasn't needed and charged me for it. Now I'm requesting a refund and funny how no one can help me or is ever there. Also I’ve contacted customer service several times and still waiting for someone to call me.

In August 2023 I got an Alternator and a Water Pump fixed at Pep Boys. I was told the price would be about $152. Then they told me it was ready for pick up and the new cost was around $756 because they had to fix other stuff. However, they didn't notify me of this. As a result of cost discrepancies at the Pep Boys shop I wasn't charged the new amount. When I picked up my car I didn't even make it 1 mile away and my car horn started blowing and wouldn't stop. I took it back to the shop and they said that it was nothing that they did. However, this never happened before I took it to Pep Boys.

I definitely do not recommend Pep Boys to anyone (not even my worst enemy) looking for a repair shop! I brought my 2011 Honda Accord in (dropped off Tues. Night, May 14) and was worked on Wednesday, May 15. Needed both cv axles replaced (vibration between 30-35 mph- smoothed out at 40 mph) and when I drove it off their lot to take it home, no issues at all. Thursday (May 16) I backed from my driveway, no problems turning left onto next road, kept straight until the end of the road. When I tried to make a right turn, all of a sudden the car wouldn't move!! In any gear, the car wouldn't budge at all. I put my 4 ways on, stuck in the middle of the lane (obviously embarrassed!!) And heard a loud crackling noise from the front of my car, thinking it was on fire!!!!

Customer Service is non-existent. I recently purchased a new set of tires with a premium installation package that included lifetime rotation and balancing and alignment. I asked to downgrade to basic installation due to a poor installation experience (see tire pics) but they would not refund the difference. I will never go back.

I do not recommend Pep boys for ANY type of repair. They claim to have changed my fuel pump. But when the work was completed my gas gauge wasn't working. There was no issue with the gas gauge when I dropped my car off and the fuel pump and gas gauge is one part. So, either they disconnected my gauge on purpose so I would need to come back for additional repairs or they never changed the pump in the first place. I never saw the old fuel pump and didn't take my car in for that issue. When I contacted the technician, Edgar, in Hialeah FL, he told me I would have to pay $112 for a diagnostic test and the repair. They broke the gas gauge, I'm telling you what the problem is but you still want me to pay for a diagnostic? For what?? They're crooks. They probably do this sort of thing often.

Dear corporate, Please pass this along to human resources as I feel you should be fully aware of what kind of treatment your general manager at the Sacramento CA Arden location is treating their customers. Here is my review: General manager, Bryan was outright rude, condescending, racist, and clearly miserable at his job! I pulled my car in at 6:15pm on Monday evening 04/29/2024 after my car had a run flat warning on my BMW. I walk into the shop and ask if someone can help me, without even looking at me he's already mumbling under his breath and takes a deep breath. Already annoyed with me and said, "we're closed!" I then ask him, "Well can you at least help me out and take a quick peek and let me know if the air on my tire that is out or if it is completely popped?" He said, "we're closed and I'm trying get out of here."

Beware of bait and switch!!!! Got a price for light bulb replacement over the phone. Got there. They tore it apart, then jacked up the price 300%. I complained to the Auto Bureau. They said, "Tough luck. If Pep boys lie over the phone then it's your fault for believing them."

Rattling Engine after Oil Change (with an admission that too much oil was placed in the vehicle). I recently took my vehicle in for a scheduled oil change, tire rotation, and an alignment if needed. I say if needed because I informed Mr. M the gentleman servicing me, that the car was pulling to the left. After dropping my vehicle off I proceeded with the day. I received a call a few hours later stating that the vehicle was ready to be picked up. When I went to pick up the vehicle I was told by Mr. M that I did need an alignment, he went on to say that he tried to call me but was unable to make contact so he went ahead and did the alignment. He was thanked, the service was paid and I left.

Pep Boys just messed up my BMW x5 2016. I took it to them to change the oil filter housing gasket and valve cover gasket on Tuesday and they called me to pick it up same day. After picking up my car, I drove home which is about 2.5 miles. I decided to use the car on Saturday. And drive for about 5 miles and the engine stopped in the middle of the highway. The police came and towed my car and I made them take it back to Pep boys. After taking it to pep boys they didn’t want to take responsibility of damaging my engine. They said they can’t do anything about my car but if I don’t come and tow it home they will just leave it outside. Now I have to find a lawyer for this. Not only did they damage the engine, they also broke some parts in the engine and didn’t fix it.

After purchasing an item from a seller on EBay on the 24th of February and the seller passed it off to Post Office on the 28th. It is now the 21st of March and I still have not received my package. All I get is a run around whenever I contact customer service. I have had two cases opened up but every time they close them. They tell me that it is still in transit, but can’t give me any information as to when I can expect it. They are always miss delivering my packages and mail. There is no consequences for their ineffectiveness or their lack of care. USPS NEEDS TO BE OVERHAULED!!!

Battery was still in warranty but they no longer carry the battery I bought so I had to pay $50 extra because the new battery was more expensive. So with the installation cost I had to pay half as much as I paid for the original battery but this battery has no warranty. Should have gone elsewhere and bought a new battery.

Took my car in, asked for the $99 package and was forced to pay an additional $29 for a part that was NEVER discussed with me. Later got on the interstate and my car almost collided with an 18 wheeler. Not only that they came and towed it to another location that I thought would be better, only to find out I can’t get my car back for another three days. So not only did I lose the $3100 I JUST PUT INTO GETTING MY CAR REPAIRED, I have no way to get around after being without a car for two weeks.

Went to Fort Lauderdale location to get ac core replacement. Person that preformed the work damaged the front interior. So far over $6,000 in damages and Pep Boys isn’t taking care of all damages. I have been reaching out daily to their insurance department and others at Pep Boys with no response. Luckily I have pictures and videos of the inside before I dropped the vehicle off for the ac core replacement, since I knew they were removing the seats and dash. I will be reaching out to legal and have already contacted one local tv channel with photos and waiting their reply. My last time ever using Pep Boys.

Arrived with an almost flat tire. Thought I'd need a replacement, but they were able to patch. I'm a low-income senior citizen and their caring attitudes is always apparent. They're especially nice to old ladies.

I scheduled an appt and showed up to start work on my car. I needed an oil change, left front tire replaced (I had the correct tire purchased already, in my car trunk) and the left rear shocks/struts looked at because hydraulic fluid was leaking. I told the guy at the Service Desk all of that information while he was behind the computer at the front desk and while we were both walking out to my car to get the exact mileage from the odometer. I assumed he would hear what I told him and enter in the information into the computer for the work order or write it down. I had signed up for email texts to track the progress of my car work prior to this day.

Made an anointment for wheel alignment. Took 3 hours though there were no cars in the shop. Service manager comes back after the long wait to tell me the front bearings were gone and also all 4 ball joints needed 2 be replaced. So I said, "Okay, do it, how much?" I have a warranty and Pep Boys is the first repair facility that popped up when I checked for approved repair shops. He refused to write it up, said he was going to call the warranty company to file the claim. I took the car to Firestone down the street. There was nothing wrong with anything in the front end. So I assume they were trying to rip me off or the 2 kids that they called mechanics were just too lazy to work that day and just didn't. How can a licensed mechanic send you on your way with severely broken major front end parts? Never again will I waste my time, nor should anyone else. The only reason that department still exists is the name, because it's sure not the honesty.

Horrible service, the employees are in the business of trying to have this business closed. They have employees leaving left and right, managers leaving left and right and horrible service from the workers that left, they are rigging cars trying to get more business and it's a shame, good business is what get customers and maybe the company needs to teach the workers that.

Made my appointment online, showed up 5 minutes early, dropped my car off for a slow leak in one of the tires, walked next door, ate lunch, went back to the store, sat around for another hour, asked for my keys back, asked them if they were going to charge me for parking my car there for two hours and left. Two mechanics were standing around in the lobby office and every rack was full with no one working on any of the cars. By the way, I bought the tires from them and have road hazard insurance on them! Don't bother buying your tires from these people, there are far better options in my city.

I am so dissatisfied with the Customer Service I have received regarding service, an ongoing warranty case, and slow customer service. Pep Boys at 7469 Park Meadows Dr, Lone Tree, CO, replaced my air conditioner compressor on August 12, 2023. I paid $1264.78 for all work and parts. On September 14, 2023, the air conditioner was no longer working. I took it to my local mechanic, where I live in Idaho, and the diagnosis was that the a/c compressor was leaking at case half. So I contacted Pep Boys Customer Service on September 22, 2023, and to date, on November 11, 2023, I am still trying to get a member of Pep Boys "Leadership Team" to contact me. A check for $857.19 was delivered to my home. This check only covers parts and labor, nothing else. So I have paid Pep Boys $407.59 for a working air conditioner for 30 days.

Had to wait 4 days for inspection to be done, then they told me could not pass because of tires are bad. Bought two new tires from them. The tires are really bad too, did not last a year, bulging and falling apart. Every time I have any business with them it takes days to finish the work. I will not deal with them again.

Had gone to court, only able to receive max I can sue & win for was 5k of the 10k. Mike ** said tough luck. Would not pay the balance even though that is what they caused. They stated camera was grainy, could not see and could have appealed but just paid. Shame they made me use the system after 8 months of not paying knowing I had a limit I can get back. NEVER EVER USE THIS COMPANY AGAIN. LET'S PUT THEM OUT OF BUSINESS.

Pep Boys has the worst service and is the most disorganized place ever. I would never ever recommend them to anyone. My car did not pass inspection (not at Pep Boys) due to needing tires. I called and ordered tires on October 7th and scheduled an appointment for October 11th. I arranged for rides to and from work due to this appointment so I dropped my car off in the morning before I went into work. I was called a few hours later telling me that they didn't have my tires which at this point I'm unsure why they didn't call me the night before instead of letting me bring my car there for nothing.

I went to Pep Boys in 2721 Stirling Rd Fort Lauderdale, FL 33312 United States to do a oil change. With that Service they Offered a tires rotation. When the service was done they call me to pick up my truck, when I got there the oil change was done but they didn’t rotated the tires because there was a nail on the side of the tire, I check and the nail wasn’t on the side so I ask to rotate the tires but they didn’t wanted, the manager started to talk louder so I decided to leave and I spent $40 in other place to rotate tires. Is not fair just because they didn’t want it do it without a reason. I hope somebody call me from Pep Boys to give me an explanation and to pay me back for that rotation that I have to pay out of my pocket.

A new branch manager informed me that the previous manager has been fired and gave me free oil change. She also cleaned up the store and a new front lady was very pleasant. I had a great experience and I had a very pleasant interactions with them. I highly recommend Pep Boys in West Ashley now!

I came in to have tires that I purchased from TireRack put on the vehicle. The online quote was $78 and I needed to save some money. Appointment was 11am. After additional charges it became $103. Sure. Time quoted was "about" an hour but we know the about adds time. So I walked to get lunch. I get called at 1:28pm. I need brakes on the back. $350. Okay - but also they haven't checked the rotors. They'll call me back in 20.

I accessed Pep Boys online it allowed me to select services that I felt I needed and after selecting an alignment and an oil change (free filter was supposed to be included) and set the appointment for 8am to my surprise also happens to be the time that PEP BOYS opens as I arrived at 7:50 am. Another person that was there before me got out of his car before I did so that is when I realized that multiple people are assigned an appointment in the same time slot.

Took my car in because I knew I needed brakes. Made an appointment for 10am and they didn't even bother to get to my car until almost closing. Completed job the next day and I paid. Had to return car to them because it was worse than when I took it. Just like another complaint, they claimed to drive my car and nothing was wrong. I know they didn't even bother to look at it. As soon as I got in the car, you can hear the same grunting sound from the brakes. They refused to look at it again so I'm being forced to file a small claims lawsuit. These guys are a joke. Worst customer service ever. They laughed as they saw me walking in. I'll definitely be laughing in the end.

I made appointment to get ac check, the tech called me said he checked it and can't find anything wrong. Most likely electrical, I took car back to dealer. There was no freon so he lied and never checked it. Also said I needed a cabin air filter which he never checked cause it was replaced a week prior. Called several times as I want. Refund and of course no one will call me back. Don't go there. They lie.

THIS PLACE WAS A COMPLETE WASTE OF TIME! I previously made an early morning APPOINTMENT. So I left work and planned to go back. My engine light was on, I knew I needed a tune-up and asked for a tune-up. The guy at the front desk kept telling me they have to charge an $100.00 fee to check why my engine light was on. I agreed to just get the process started. I sat there for almost 3 hours and watched other mechanics take other cars back and other individuals leave out with their cars. I went up to the front desk and asked the guy when would someone start on my car he states, “Yours is going back now.” I wait for about 30 more minutes until I was the last one left waiting.

I made an appointment online with Pep Boys to have the AC in my car repaired, they were supposed to begin work at 11:30 AM on Wednesday so I drove 25 miles to the business and left my car. The man at the counter said it was next in line. To kill time we went shopping and out to eat. When we went back 3 hours later they still had not begin work on my car even tho I had made an online appointment. The man at the counter said they couldn't get to it and said for me to come back 3 days later at 9 AM. As I was driving 25 miles back home after wasting an entire day fooling with Pep Boys I decided to never again believe anything I hear or see from them. Do not waste your time taking your car to PeP Boys.

I recently had the unfortunate experience of dealing with Pep Boys, and I must say it was an absolute nightmare. From start to finish, everything about my visit to this auto service center was a disaster. I strongly advise against choosing Pep Boys for any of your automotive needs. First and foremost, the customer service at Pep Boys was abysmal. The employees seemed disinterested and lacked basic knowledge about the products and services they offered. When I asked for assistance, they were dismissive and seemed more focused on their personal conversations than helping customers. It was clear that providing satisfactory service was not a priority for them.

I really shouldn't give it any stars. I came in for a basic oil change. No dashboard lights on at all. Pep Boys first put the wrong oil in my car and I didn't notice until I pulled it off and my check engine light came on, when I went back for them to check they caught that they put the wrong oil in. Left the second time. Check engine light came right back on and when I went back, they did a diagnostics on my car and realize that my oil housing had a crack in it and they claimed it couldn't have came from an oil change which they did. And wanted to charge me $1200 to fix it.

I took my car to Pep Boys in Brockton Nov of 2022 to fix leaking transmission lines. After 2 weeks there Jake the manager called me to let me know they fixed the car but with inferior lines that the car came from the manufacturer originally they installed rubber lines which it was like putting a bandage on the lines. I picked my car up. I noticed that the info on my paperwork was all wrong. They had the wrong year, wrong name, wrong miles. I told them to fix this. The manager Jake, kept telling me he had to call headquarters to fix it, it never got done, so I took my car home but beginning of March 23, my car die again with the same issue as before due to them installing rubber lines instead of metal tread transmission lines which are heavy duty lines to withstand high pressure on a Mustang GT.

I took my car to PepBoys in Homewood, Alabama because my car was running HOT, they told me it was my radiator. They fix the radiator and changed all the HOSES, but it was still running hot. They then told me it was my thermostat; I LEFT THERE frustrated because that was more money than I anticipated paying. I took it to my neighbor and he said, "It's your water pump!" He replaced the water pump and now my baby running like a CHAMP.

I had my partner take in our 03 Dakota for an alignment. It was a good rate, $100 for the whole thing, but when we got the report back, the camber had not been adjusted; the passenger front wheel has massive positive camber, and this is what we brought it in for. We called to ask why it had not been adjusted and were told that it was not possible to adjust camber on that model and that we would need after market parts to do so. We went and got a second and third opinion of other mechanics and were told that it was absolutely possible to adjust camber and we wouldn't need any parts at all for it. Upon learning this, my partner called again and asked them to fix the problem given it was quite literally what they were paid to do. He was given the same lie by the same employee, and when he demanded they either fix it or refund the $100, they threatened him with a harassment charge.

Prompt, courteous service! The front lights were out on my Tahoe. No problem for the BOYS! They were quick to check out the problem and Solve it!! All with kindness. Thank you, Gentlemen! I'll direct my friends and acquaintances to you for their automotive needs!

I went in for the wheel alignment and for Pep Boys to check out the brakes. I get a call that they discovered the right front axle is leaking and needs replacement. "How much is the axle." "About 200." I say, "Ok please replace it." I get a call half an hour later saying that they can't get the axle out, that it also needs the hub assembly to be replaced. I say, "I don't have the money. I'll take care of it later."

Case #** Field Leadership Team response, “True we did not do an inspection when the vehicle was dropped off, but my guys said they didn’t do it so I am not repairing your rim. We have damaged rims before and this one isn’t in the same circular pattern.”

On 11/27/2022 I was set to purchase a car battery from the Pep Boys in Fullerton, CA. Their computer system crashed as my credit card was in the card reader. The sales associate and I agreed that I would leave the car battery there and purchase one next door. This is because we had no idea how long it would take for the system to get running again. Sure enough I was charged for the car battery that was not received. I have filed multiple disputes with Synchrony Bank and yet they do not support me. Pep Boys has disputed this from day one. Do I take them to small claims court for $276?

Had a 4-wheel alignment done. Didn't receive a report. The technician failed to be inform management that the inc was out on the printer. This report was to be the foundation for my 300.00 Dollar claim at the previous shop. I guess that's the last time I went there for service.

I went to Pep Boys Stelton Rd, Piscataway, NJ on Dec 21st with a small noise issue in my car from front. They said it's a suspension and strut issue that needs to be fixed as well as all tires need to be replaced. I explained them that one of the Cooper tire was brand new and was bought from them just 2 months back. Manager confirmed that this new tire can be used as spare tire and they will put this in my trunk.

Terrible experience at Pep Boys. I had a terrible experience and Unprofessional conversation at the Pep Boys at 1400 Furtive Pk, Lancaster, PA 17601. I went to Pep Boys just for an oil change. After the Oil was changed, I drove my car for a few days. It started a burning smell.... The manufacturer later discovered that the Pep Boys Mechanic who changed the Oil in my car forgot to put the cap back on the Oil tank.... As a result, Oil was flooding everywhere in the engine, in the exhaust, etc. So much mess in my car.... I thank God I haven't had an accident. Yet, PepBoys has incurred an additional cost to fix my RAVA 4 Hybrid car.

We had a tire valve that wouldn't shut, so we took it to Pep Boys in Marlton, NJ. We dropped it off at 4pm on a Sunday. 24 hours later, I called to find out if the simple valve replacement had been done. I was then told "they can't find the car". After I gave them an earful about not being able to find the car, I called back a few hours later. They hadn't bothered to call me if there was some issue (which there wasn't), and then said they couldn't complete the work until the next day. I for one will NEVER go back there for ANYTHING. They're awful! It's too bad that one star is the lowest rating; I would have given them a zero.

Old, uninformed and vulnerable customers -- please do your research before you get anything done at Pep Boys, 101 Lincoln Hwy, Fairless Hills, PA 19030. Got charged $1015 + Tax for Brake pads & rotors -- the same services can be done at dealer for $900 all inclusive and 750, all inclusive at a Pep Boys 2 miles down the road or another service place. Oil pan and gasket - 550 +tax. I cannot think of a better term than highway robbery for these prices. --

Updated on 10/22/2022: Well I've already made one review on Pep Boys about them catching my truck on fire. It is now going on the end of October and they still have my truck since April 3rd. Still I feel like I'm getting Mickey mouse around. I get told the same story repeatedly. Technically they don't know what's wrong with it. It's in pieces. They can't fix it. I have no confidence in this place whatsoever. Haven't for quite a while. Just don't go there. It's bad.

To whom it may concern, I have had the worst experience ever with Pep Boys. I am going to write a Google review and Four Square review to warn others of the poor service and deceptive business practices. As you can see I paid almost $175 for an oil change and air filter that was to include other services under the Manager's special. We brought my wife's car in at 10am Saturday 9/24/22 and waited for 2 customers ahead of us which is fine. I was asked if I will wait or drop the car off. I advised I will drop it off and was told it will be ready in the afternoon in a few hours. I was told I would receive a call. I sat in my home until 3pm checking your app on my phone to see if the work had even started and nothing. I waited another 2 hours and the app still showed nothing.

I had Pep Boys do a complete inspection. They told me I needed to replace 6 Coils and 6 Spark Plugs. I had that done and it was about $1,000.00. The check engine light went on again. I went back to Pep Boys. They stated now it was the Turbo Body after another inspection. I cleaned Turbo Body and the check engine light cleared. The original issue with cylinder 1 misfire check engine light went back on. I went back again because the original issue came back on with cylinder 1 misfire. They did another inspection and they stated it was a bad spark plug that they put in that was brand new that you can see part of it was melted but still on warranty.

Oscar at Pep Boys in Albuquerque is not only their top mechanic, he is someone who actually cares. Traveling from TN to AZ my daughter and I pulled in to have our battery checked here. The mechanic on duty was helpful and kind. He determined our alternator was probably bad. The manager informed us though, he would not be able to look at our vehicle the following day as they were totally booked. He did however tell us we could keep our car in the garage there until we could get someone to get it, as it would not start since they asked us to shut it off.

Driving in clover SC and got a tire warning, pulled into pep boys and they immediately took care of it, really friendly and efficient staff, absolutely no complaints, would definitely be back whenever there's a need.

In May of this year, I purchased a new battery for my 2014 Buick encore, In July I went out of town so the car sat for 5 days and would not start when I returned. I jumped it and took it back to Pep Boys at 6900 Highway 6 north in Houston where I purchased it. They checked the battery and told me it was good and maybe I had left a light which I am sure that was not the case but fine. Again, in August I went out of town so the car sat for 5 days and when I returned it would not start, I took it to Pep Boys and again they said the battery was good. I took it back the next day to have a diagnostic service done per their suggestion to see what is draining the battery, after the diagnostic service was done, they said nothing was wrong with the car and the battery was good. If there is nothing wrong with the car then it must be that the battery will not hold a charge. Any car should be able to sit at least a month and still start if it has a good battery.

I went to get my tire changed and when they finish with my car all my rim were damaged, even a tire lug was damaged and was left loose. I went back to the store and tried to speak to the manager James **. Regarding this, he told me he couldn’t do anything because it was curve rash. I told him my car wasn’t like that when I brought it in. And I want to see the video camera when they change my tire. They refused. Until now they ignore me. They just took my money.

I got money back in a reward card for services that I had at the store. It took a long time to get it. When I wanted to use the card after a long time, card has been expired. I called Pep Boys to reinstate funds, put in a new card but they said funds have also been expired. What a rip off. Not good business to follow.

I went in thinking that at the least I needed a tire repaired, or at worst that I needed to buy a new tire (two-because I was taught to always replace two tires at a time). The Service Manager, Brian M. was totally honest and informed me that all I needed was air in all of my tires.

Never stayed for service. Walked in and waiting 10 minutes while a customer checked out. That's no problem. As he was finishing the phone rings. Instead of putting that person on hold he continues to assist the person on the phone. You know - I had an appointment, drove to the store. I'm standing right there in front of you in your store but let's assist the person who just called and make me wait again. Well I walked out and cancelled the appointment. I guess that's the only recourse consumer have because if you complain then you get even worse service. If that's how you treat a new customer I don't want to do business with you. I'll go elsewhere - thanks.

Not a faithful auto repair shop. Stay away from Pep Boys. I have been robbed twice. I gave them a second chance and they tried to charge me Diagnostics tests. Yeah 2 tests. $231 for just tests. Across a street, they charged me $475 and replaced the water pump.

I have had better experiences at OTHER Pep Boys but after the experience I had at the Shadyside location (936 S Millvale, Pittsburgh), I would never return to this brand. I STRONGLY recommend NOT leaving your vehicle here. In April, ** gave my truck to my nephew’s father WITHOUT MY PERMISSION. I got the truck back but not before he used it for several jobs.

This place is a scamming place. This is my third time here and the first time I was very happy. They gave me a very good price on an oil change and gave me a rundown on what I needed to get done on my car in the future (I knew these things needed to be done, but it was nice to hear their prices). And we were done for this visit. Then a few months later, I hit a pothole getting on the 118 on ramp from the 210 and I needed a tie rod, a steering sensor, a steering torque position sensor and angle sensor. They told me that the evaluation was free if they did the work but now I realized that they changed me for it. When I picked up my car, they explained that my steering wheel was really easy to turn to the left and difficult turning to the right and if it didn't work itself out to bring it back. Even though it sounded like it was an alignment problem, they assure me that they did a complimentary alignment already ( another thing that I paid for).

Well took my truck into Pep Boys about a week before April 3rd because I had a gas leak. Had phone call back a week later and they tell me that there's a broken screw on the fuel rail that was what was causing the fuel leak so I had a tow truck ready to pick up my vehicle on April 3rd and it was going to cost me over $1,000 to fix so I had a tow truck ready to pick it up on April 3rd 2022. I get a phone call cuz I had a tow truck driver there to pick my truck up and bring it back home and they called me and told me they weren't releasing my truck. I said, "Why?" "Because we catch truck on fire." It took all full responsibility for it. Still do not have our truck back and it is July the 17th at 5:09 p.m.

I took my Malibu yesterday to Pep Boys, the engine light was on, I also told them to do an oil change. I was given a repair list, I was told my oxygen sensors and air filter needed to be replaced, wheels aligned, and an oil change. I gave them the ok to start to work. They called me after, they had completed the list, but engine light was still on, I was told to replace the catalytic converter. I said my budget is not suited for this extra job. They told me my car won't drive if I don't change it. I said I do not approve the work, and asked them prepare the car to pick up.

I purchased an alternator for my truck Feb 2016, got the one with the lifetime warranty because I know they go out, sure enough, today it did. I was able to find the receipt, though it was printed on thermal paper so most of it I could read, but I was able to get the order number, pulled it up under my account and there it was!! Called customer service, gave them the order number, he found it but said there was nothing they could do because I don't know the last 4 of the CC number I used, IT WAS 6 YEARS AGO, I DON'T EVEN REMEMBER WHAT BANK IT WAS!! Funny thing, he said their system only goes back three years, that's why I needed to find the CC number. No more trusting PB's to do anything to my truck, they blow!!

My wife spent HOURS there on April 14 (luckily they have wifi so she could work while waiting) while they "diagnosed" the issue with our AC - and then after explaining that they put dye in the lines, see no issue and it just needs a recharge, and since the van is large dual system it will be $300 - fine. More than she wanted to spend but if it fixes the problem and gives us AC then it is worth it. Friday April 15, driving to NJ the AC works. Saturday April 16, driving home from NJ there is NO AC. She took it back to Pep Boys Monday morning (the 18th) where they proceed to tell her that it will be $1500 to ACTUALLY fix the AC. That the $300 was just the first step in the process. That they did the "free AC" check and had no way of knowing there were leaks in the lines.

Arrived early for an oil change and was told I would be first. Two hours later they finally had my car ready from the oil change that should’ve taken them like 10-15 minutes to do. None of the people working behind the counter seemed too concerned I was there for two hours. Seemed like they forgot about me!

Although I have done business with the Davie FL location on numerous occasions, my last experience with their rude disrespectful service rep Andrew and the subsequent follow up with the manager Jose has ensured that I will not be doing business there again!

Their motto should be "If it ain't factory, we won't touch it." Got the lifetime alignment for my vehicle. Was told initially that the alignment was done, but my tie rods needed to be replaced. 6 months later it came time for inspection. Lo and behold I need 2 new front tires because the toe was way off. Destroyed a good $500 pair of tires because they didn't do the alignment at all. Recently had to replace the suspension because of a broken spring. They will now no longer honor the alignment agreement because it's not "factory specs". Don't ever take your car here.

Required new radiator and tube up for a Chevy Sonic. Went to Hasbrouck Heights location and they said it would cost $2700 to fix. After 7 hours it was ready and seemed fine until it began leaking coolant. Brought it back and they said an O ring was bad when they put it in so they fixed it at no cost. Seemed fine after a few days then coolant started leaking again and they wanted $260 to fix a hose from the reservoir to the heating block. They never checked this hose. Had a local guy do it for less and he even showed me the part. You would think that hose replacement would be part of the new radiator install. They want money and don't care about service.

I ordered tires from TireBuyer.com and had them shipped to the Manchester, CT location. I called Pep Boys and booked an appointment for 5:30pm 12/27. When I arrived to the location, I spoke to the cashier who was polite but said she didn't see an appointment for me. She called her manager, Dorian, who he seemed very annoyed and inconvenienced that I came in for service. He told me to come back another day since he didn't see an appointment for me. I showed him my appointment confirmation and told him I wouldn't be able to come back due to my work schedule and plus I seriously needed new tires. He became even more annoyed and went to the backroom for a few minutes. He eventually came back and told me the tires weren't in the store.

The day before Christmas ever and Adam was there to helped me! He was very professional and change both my brake lights and he filled the tire tire pressure! I will be returning anytime I need anything done to with my car. Thanks Adam.

Worst customer experience ever. Ever since the company doesn't sell parts in stores, their customer service is horrible. Will never purchase any product or service from them ever again. They definitely do not care about customers.

My husband & I took our car that's been sitting for 4 years. We made an appointment with Pep Boys. They did a diagnostics test on the car. The mechanic told my husband it was going to cost $4100 to fix it. Everything that Pep Boys said what was wrong & needed replaced was replaced right before we parked it. We decided not to go with Pep Boys, we was charged $175 for the diagnostic test. The lady said the price is a little higher. We went to start the car to leave & the car wouldn't start. Popped the hood & someone loosen the battery cable to the battery & caused the battery to stop working. I talked to a friend & he said Pep Boys done the exact same thing to him. I wonder how many times they have done this to customers & price gouging customer.

I scheduled an appointment to get new tires, an installation, and a wheel alignment. I paid for everything online and booked my appointment for 8am. I dropped it off. They told me it would take 3 hours, so I went home. It was 3pm and no call still so I called around 4:15pm and they told me they still had a car in front of mine!!!! I was instantly annoyed since I had an scheduled appointment at 8am. So they had my vehicle for over 8 hours and haven’t even looked at it. So I was still cool. Said, "Ok so will it still take 3 hours." They told me no it would only take about an hour, because the men move fast so that was great news. Then an hour later she calls and says that they can’t find my tire key so they couldn’t do my car!!!! So I wasted a whole day, my money and time for nothing.

I brought a fairly new battery (9/2020) with a 30 month warranty into a “Pep Boys” service outlet, an authorized dealer of Champion Batteries. They found the battery “unstable” which explained my “bad battery/reversed polarity” reading when I attempted to trickle charge it. However, this simple warranty claim on an advertised 30 month warranty turned into a convoluted battle with their warranty department erecting barriers to processing the claim. I provided the battery, the battery manufactured date and the test results yet Pep Boys remains stuck on the production of a two year old receipt. This is not how successful companies back up their products. Worthless warranty by Pep Boys and Champion Batteries.

I moved to FL one year ago. I’ve used Pep Boys for my oil changes because it was convenient, not because it was recommended. Neighbors and friends in the area recommended elsewhere because of their poor experiences. They did admit that it had been a while, so maybe things were different. Again, I gave it a try because of convenience. I had no issues until this situation, which is the most bizarre experience I’ve had in my 23 years of owning cars.

Store Manager Mike told me he was shorthand and he would try to keep my appointment. 2hrs later Hayden stopped what he was doing and exchanged my tire. Corporate please recognize your two employees with a bonus and or paid time off for their expertise and kindness. Daniela **.

I am never returning and wish I could provide 0 or negative number of stars for the review. I went to the PepBoys near me regularly because it is so close to my house. However, I keep having multiple bad experiences and will never return. They first took out my cabin air filter and later realized they didn’t have a new one compatible with my car (which is a standard Nissan Versa). They threw out the old one so didn’t replace it and never told me so I drove around with no filter at all for months before realizing.

Took my vehicle in for an oil change at Pep Boys in Bartlett, Tn. Was told that it would be about an hour. At the 2-hour Mark I asked for my keys so I can leave and get to work. I was then told that it wouldn't be too much longer so I stayed. 20 minutes later I asked for the keys again and was told the oil pan screw had been stripped and I would have to get another which was on the way from the parts store. At this point it's pretty clear they're trying to keep me here for whatever reason. I watch the truck pull up with the part and 30 to 40 minutes later I was out.

On 5/12/2021, I purchased 4 new tires which were supposed to be the same make and model. The tires are the same make but has different models. The work order number is ** of which I paid $379.55. During that same visit, I purchased a 12 month service agreement to have the tires aligned. That work order number is ** of which I paid $127.09. On 8/12/2021, I took my car in for an alignment and the tech's name is Jeffrey V. Not only did this tech not do an alignment but he also disabled my cooling fan. Now my car runs hot.

I would give them negative stars if I could. Made an appointment for the 7 A.M. slot and had my vehicle towed to the shop the night before so it would be there. I hadn't heard from them by 11 A.M. so I called since all I needed was two tires. To be informed by the manager he didn't know where my vehicle was, what was going on with it, or where my keys were. He was rude and continued to tell me how he just got off vacation and wasn't aware what was going on at the shop, but he would call me back. An hour later I called back as he never got back to me for him to rudely state he was still looking. 8 hours later and numerous calls I still don't have my vehicle and the store is closed. No return call or explanation just empty promises. They are rude and unprofessional. Please DO NOT TAKE YOUR VEHICLE HERE!

The Pep Boys service center I visited had friendly and knowledgeable staff that was able to give me an accurate time estimate for a battery replacement for my vehicle. The prices are in line and reasonable within the industry with a no frills, no up-sell on services. They are among the very few service centers I can trust short of going to the manufacturer's dealership.

I bought four tires from Everett, MA store. The clerk, Andrew, said he couldn't find my tires, so he started to a marketing pitch for a more expensive one. When I said I am going to buy from somewhere else, he miraculously found the tires. In fact they were just in front of us all this time. :-) I said fine, the usual stuff. They started to work on my car. Then, Andrew said one of my pressure sensors was not working and they needed to replace it for $90. There was absolutely no problem with it before I came to the store. I said just put the old one. He said he can't, if I didn't want to buy a new sensor, then I needed to call a tow truck and get my car from the store. I said, "WTH, ok put a new sensor."

I had very bad experience with Pep Boys. I visited them to perform my Transmission Fluid and Brake Flush service for my Honda Pilot 2019. They changed this oil and perform this service. Because of COVID I was not using much my Pilot. Recently I pulled my Car to go for Vacation. I just drove around 100 miles and after that it was starting showing a light Transmission Fluid Too Hot. I came back to Honda and they found that Pep Boys put wrong Transmission Fluid as well Brake Fluid which screwed my Transmission. It ruined my transmission as well as my Family Trip. I will never recommend Pep Boys to anyone. Also I contacted Pep Boys customer service. They mentioned, "Somebody will contact you in 24 hours" but nobody contacted in a Week also.

Put in my car for a alternator on Friday 7.30 in the morning and now it's Saturday almost night and I still don't have my car. Bad service. :( Very expensive. Take too long! I think I will never go there again. Torture to me

Fast service, reasonable prices, friendly and professional. I have always had great service at Pep Boys. I recommend them for all your automotive needs. Pep Boys has everything you might need from tires to seat covers. A+.

For a two-week period of time I went to my car to double check on my car. Because the 1st time I came to check on my car ALL my doors were unlocked. After I locked all my doors and then returned a 2nd time, days later, Again, ALL of my doors were unlocked. This 3rd time that I visited, I found ** in my car and nothing in my trunk because it was stolen, and the 2 front doors were unlocked.

Pep Boys has at some point decided to change their business model and stop selling parts and only have service centers. That in itself doesn't warrant a poor review, who knows why they did this but probably something about not making enough money at parts. At any rate I have been buying parts elsewhere lately, lots of options, but I am sad to see that happen since they were often the best deal. What makes me mad is I had a failed hub bearing that was lifetime warrantied, that I had purchased from Pep boys a few years ago. Tried to get that replaced and after half an hour of getting transferred around, finally ended up on a customer service line that was barely understandable due to their person barely speaking English and the connection being so poor.

I received a oil change and tire rotation, I had a semi long wait. Don't mind. But low tires pressure just not right as this could lead to uneven tire wear and tear, a blowout and definitely not good for suspension! As a tire and repair shop each mechanic should know these values and not to mention Pep Boys is a well known name, your job as a mechanic represents both, my front should have been set at 36 and rear at 33. My front was set at 30. Rear no issues. The last thing a person wants to do is drive to a gas station after paying $88.40 to adjust tire pressure, this never happened to me in my home town!

The service in this store PEP BOY AUTO #167 211 NW 82ND AVENUE MIAMI FL 33126 has gone in a free fall.. Last time oil change for a Corolla semi synthetic oil the clerk person named ** told me that the store has not semi synthetic oil...Then told me they did not replace the filter due to housing have been overtightened on the dealer and after 30% discount coupon they charged me $ 96.02...This is a robbery. Terrible customer service. The conditions of the store are dirty. Not organized. The employees looks tired. Not motivated. Please do not waste your time there. By the way Toyota dealer charges me $ 49 for the oil change...I could not go there today because they were full and today is my day off so I decided go there. This is not a Pep Boys store, is a Pity Boys...

Hello friends,

Took my car to Bordentown to get car fixed. 4th time still getting stranded even after buying a battery. Refused them after being stranded again and advised by Area Manager, "We will get your car back fixed." They set me up with N. Brunswick store who had better attitudes as I refused to go back to other store - nice staff. But after releasing my car to me I reported the issue of car still slowing down because of a 3 wire prong for alternator I was told. They said it was broken and repaired with special glue. Why in hell was it released knowing this. Still waiting for a call over 2 weeks to fix my car. Area manager left a message saying they'll call me when it comes in. This will be the 7th time from May to now 6/16 my car was in for the same issue. I need a refund.. There is so much more to this story. 2nd review and still no call back to complete my repair.

I got an oil change in mid March at 222 Montauk Hwy. Lindenhurst, NY. Pepboys. The oil light went on momentarily and off again when I picked up my car. Almost 3 months later the oil light kept flashing, on turns and when stopping. I checked the oil, only to find that the dip stick was bone dry. When I called and told them. They told me that my engine internally was burning oil (3 qts in less than 3 months). Bring it in and they will give me a quote on fixing the internal leak in the engine!! What? Give my car back to people who are not responsible enough to do a simple oil change. No smoke out the back, no spots on the ground, and nothing was wet in the engine compartment. I had to put 3 quarts in. And surprise!!!! Not burning oil!! Not Leaking Anywhere!!

Let me start off by saying my daughter's car is currently sitting at the Pep Boys location in Clayton since it was towed there 5 weeks ago with no resolution to the problem. In October of 2019 we had my daughter's car towed to Pep Boys in Clayton. We were current customers and entrusted them with repairing my issues. I was it was the radiator and agreed to the $1,690 repair. While working on the radiator they damaged the engine. Due to their error the store paid for an engine. It took them over a month to fix while leaving the burden on me to figure out transportation.

It was a pleasure working with Pep Boys on 57th Ave in Hialeah. I had the privilege of working with Alberto **. He had great customer service and made my experience quick and easy. I would recommend pep boys to anyone looking for new tires.

I would like to mention the recent bad experience at Pep Boys Carteret NJ. I bought four new tires from them recently and one of my tires recently got flat. Then I took to a local tire shop and they mentioned that they could fix flat but side holes on the tire related to manufacturing defect. When I came to the Pep Boys shop in Carteret to explain the issue they totally ignored my opinion and mentioned be no help. I am very disappointed from the service at Pep Boys Carteret NJ.

Roy the manager threatened my wife and I in the parking lot after several issues on our visit and having to have our car towed back to them to fix again. I found that 2 lug nuts were loosened while in their care. Roy came out yelling at my wife and I. The very first thing he said was "take him on your test drive and we are done. It's running perfectly. We even drove it with all the lug nuts off and it didn't shake." My wife started to tell him she drove it, she felt it and I did too as I was in the car with her. He cut her off mid sentence and said, "Take your car and leave or I will physically remove you from the premises." That is a threat of assault. I contacted 2 levels of management above Roy, Jermaine ** area manager and Thom ** and they claimed to be upset by his conduct yet did nothing to correct it. After a week of being totally ignored I contacted human resources.

I utilized Pep Boys for an oil change in response to email coupon of 30% off, free tire rotation and tire pressure, free wheel alignment check/inspection and free vehicle inspection. I was told that the reservation was for a different store but he could take me here. I asked if he would contact the store or should I and let me know that I was dropping car off at store #376 instead and was told, “Don’t worry about it.” Turns out he never contacted the store and they are sending me communication about missed appointment and rescheduling.

I have 3 cars and took them to Pep Boys for tires..all 3 cars required to get new sensor for tires on all cars. No lights on before I took no tire light stays on..stole items out of car..Do not use them..

I had a knock in my right rear wheel area. I got an estimate for $2,600.00 which included brakes in front shocks, struts and many things else. I declined to have the repair done. The attendant convinced me to have the rear shocks replace only. After $482.33 I left with the exact knock, I wanted to be repaired. I went back to speak to the Manager and after he reviewed the matter he suggested that I spend only $1,300.00 more and the noise will be fixed. I will live with the noise. The store was in Apopka on No 2000 Hwy 436.

I had a slow leak on one of the tires on my car due to a puncture. I went to Pep Boys but they were booked up for the day. So, I made an appointment to go back the next day. With an appointment and after waiting for 2 hours, they couldn't get to my car. The reason they gave me was that they were waiting for authorization from Fleet. I had to leave for another important appointment but called Fleet myself to verify how long they would need to authorize a service request. They told me the authorization was given right away. Pep Boys lied but one of their associates actually cared enough to call me back at a later time telling that they finally got authorization from Fleet, and that I should go back the next morning 15 minutes before they open to get service right away.

Crooked management. Will take advantage of women without hesitation. Took my car in for a simple tire rotation and by the time they finished with their analysis I supposedly needed $2000 in repairs. The manager sucks and should be fired. I left and took my car to the dealer and was told there was nothing wrong with the car. Crooks, dishonest. Do not let them touch your car.

The technicians at Pep Boys tried sneaking in additional charges for services I did not agree to. When I called them on it, they damaged my suspension and then tried to cover it up by changing the language on my dashboard. The brand new tires I purchased from them were ruined within less than a month of purchase. Then they had a Mr. ** call to suggest I take it back to a Pep boys location. I explained to him that I was not in comfortable or in agreement due to the nature of the overall situation. He then told me he would have to make a claim in order to have the truck towed and looked at by another company. Long story short, he's been avoiding my calls and instead of owning up to his part, he had someone else make a phony statement on BBB website to avoid being held liable for additional damages or repairs. I will see them in court. If you are considering taking your vehicle to this "chop shop", DRIVE AWAY while you still can.

I purchased a 5Qt container of Mobil 5W30, with a $10 mail in rebate. PepBoys is not PepBoys anymore, only the service center is. The receipt contains the info required for the rebate form, so I was told! Only 2 of the 4 requirements, are on the receipt given! Which they are aware of. The intent on not paying a rebate created by the former company is obvious. I guess purchasing auto parts and supplies from PepBoys for over 30 years, does not mean a whole lot, in this day and age of no accountability!

Had the Pep Boys in Tulsa, OK. (6714 S. Memorial) them replace the rear brakes and rotors on my Chevy pickup truck end of October 2020. Spent approx $340.00. Brought back a couple weeks later advised them that brakes don't feel right. They inspected and said all OK. Shortly thereafter brakes began to go metal against metal. Brought back in and advised that a caliper froze and that I would have to spend another $800 to replace brakes, rotors and calipers. Had only put 700 miles on prior new brakes. He said caliper pin froze, I would argue that they were installed incorrectly. Have never had this type of issue when replacing brakes in past. When I inquired to manager of who to call to address he advised that they will most likely tell me the same thing he was telling me ("nothing I can do").

Good Afternoon; I made an appointment for 7 February 2021 at 11am and dropped my car off at 1030. It is 1pm and my car has not even been pulled into the garage to be looked at. There is no manager to talk to and everyone gives me a shrugged shoulder. The Pep Boys in question is the store in Dover Delaware. Stay away from Pepboys. It is no longer Manny, Moe, and Jack.

Store #33... Purchased a battery prior to the pandemic. Reputable "champion" 30month battery that cost 154 dollars. Recently had the battery die on me at 13 or maybe 14 months. Found my receipt but Pepboys' ink on their receipts fades after a few months- tried to locate it in store "via their system" which was "down"... They updated their system prior to the holidays still not able to find my purchase in their computer. 6 to 8 weeks for an "update"? As a loyal customer of 22 years I can honestly say I'm done with this chain. I have 2 more auto parts places within a half mile which will be receiving my business from here on out. Save your time & money & go to AutoZone or advanced. Pep boys has really declined over the past few years - sad. No wonder why they're struggling against their competitors.

Purchased the part Pep Boys listed as being for our vehicle. Part they listed wasn't even close to being right but even though it was their mistake they refused to accept the return new in box with the original packing.

I took a car to get a front end alignment and worsted then it was when I took it there. The steering wheel is not even straight, shaking going down the road. So yeah DONT GO THERE TO SAVE YOUR MONEY. THE ONE IN MADISON TN.

After an $800 repair by an obviously very young and unskilled mechanic, I drove my car 15 miles only to have the check engine light return. Since I had purchased the "labor guarantee" I returned the car to Pep Boys. They had the car for two entire days, only to tell me that they had been "messing around with the car all day" to try and determine the issue. Then they gave me another estimate of $1,240 for more work that would "fix the problems." I had just done that four days and 15 miles ago. I feel totally ripped off and robbed of $800.00. As a senior on a tight budget, Pep Boys has managed to hold my car hostage, bleed me for money, and leave me with no transportation.

I set out to buy 2 new tires for my Nissan Altima. The price of the tires themselves was comparable to other places. That is the one good thing I can say about my experience at Pep Boys, the rest was disappointing at best. I brought my vehicle to get two new tires, as the ones on the rear had been replaced two months ago. I wanted the front tires replaced then rotated to the rear. 20 minutes into my vehicle being in the garage, an attendant comes out and informs me that 2 bolts were stuck, and if they broke it would be $100 plus tax (parts and labour) each to replace the broken studs.

Well I first called them told them I thought I had put diesel fuel in my 2017 Hyundai Accent. So I called them and told them I thought I had did that. They said bring in and for 260$ they will drop tank and put fuel in but 2 hours into it I found my receipt and it said unleaded fuel so I didn't put diesel in. So I called them and they said it's too late. They are working on it now. So 2 hours later I go pick up car. They said since I'm.paying cash they will knock down to 200$ all the while never spoke up to tell me there was no possible way I could do if done that put diesel in my tank. So they just looked at me as a sucker and took my money. Then I complained to Pepboys. Their supervisor Eddie ** called me and said he would have to look at tapes because it is possible for me to have put diesel gas in my 2017 Hyundai Accent car so he said he couldn't help me. So their certified mechanics are crooks and liars.

Pep Boys has ALWAYS given me poor service overall. I don't want to ever go back there. The service department always has problems which affect my car. They rarely ever finish the job I ask them to do. They make problems which other car service places do not.

Dj ** was very helpful. I was having a bad day and he made it better with his knowledge of my vehicle the issues and His wonderful customer service. I will recommend all of my friends to go to Pep Boys in Elmhurst, NY!!

I brought the car in for front vibration. They said I needed four tires, a alignment and a right CV boot. It costs me 1400 dollars. Plus they added a 90 dollar warranty I did not ask for. He said they test drove the car and it was fixed. I drove the car, it was not aligned, it pulled to the right. It was not fixed, still vibrated. I brought it back. He told me it was out of balance. Once again I drove the car away. Nothing was fixed. I took the car somewhere else. The problem was the brakes and a left cv assembly. The problem had nothing to do with the tires. Pep boys seriously overcharged me and did not fix the problem. Pep boys charged me 800$ for tires and 600$ to replace the CV boot. Im owed money, I will never go back or suggest pep boys to anyone ever. They don’t discriminate, they take advantage of everyone.

I have a Ram Dually 3500 with 6 tires on the truck and a spare under the bed. I asked to have 3 tires removed from their current place and current rims, and re-mounted on 3 rims and then balance two of them (not the spare) and replace back on truck. I paid $61.80 for this service. One tire they got correct. Take the inside dual and place it on the right front wheel & balance, YES! But, then as the technician described, "I thought I'd save time and just take the spare and put it where the inside dual was, and use the other mounted wheel as your new spare." Hunh? Not what I PAID FOR! And the TPMS sensor is now mounted under my truck on the spare tire.

Pep Boys Jacksonville Fl took my car because of an oil leak. They diagnosed the problem to be valve cover gasket. 1700.00 later they called me to pick up my car. It was ready. I drove from Jacksonville to Orlando and my car was not just leaking oil but my passenger door panel was cracked. I call them immediately and spoke with Mike who did the work and was surprised the car was leaking oil still. The damage to the body oh they had to look at the cameras.

Effective October 1, 2020, Pep Boys has stopped accepting their own gift cards for purchase of merchandise. They are continuing to accept their gift cards for automotive service. This is a fundamental unilateral change to the gift card program. I have a submitted a complaint to my county consumer protection department.

Pep Boys is a rip off. THEY Do not back their work. When you bring your vehicle back for the same problem that you paid them 600 dollars to fix. They tell you that it's something else wrong to try and get more money for the same problem. There's no accountability with this company!!!! Do not waste your time and money going to the pep boys in Douglasville!

Won't honor any coupons. Exploiting Covid 19. Got you, you are already here. Rude. "We don't have anything for $38". Despite their own web site that says otherwise. Don't spend your time and gas to have this sort of experience.

Customer service is horrible. They need some kind of training and respect to clients. I took my car for service and I had to take it back due to a noise it never had before. I left it and they found something else my car never had until I took it to them. I was charged again, which I agreed. I went to pick up my car by the Service Department and one of the employees made me stand on a line for about 20 minutes, telling me... “give me one minute, I will be right with you”, to later sent me to a line with 7 other people in front of me (who got there after me), but first he send the ones behind me and made me make the line after them, he even ridiculed me in front of other customers. I did not mind making a line, but the whole game was upsetting. I will never go back to that store.

I needed parts and after stopping an employee and asking where to find the part, all l got was "NO HABLO INGLES!" They should lose their license to operate! Or AT LEAST a HUGE fine! THIS IS AMERICA!???? NEEDLESS TO SAY I TOOK MY BUSINESS WHERE I WAS ABLE TO GET HELP!

Tulsa OK doesn't adjust headlights. Whether you buy them from them or otherwise. This was on an older truck, 2001 Chevy Silverado. And I Spoke to Joann at Admiral & spoke to ** in person at 6714 S. Memorial Drive Tulsa Ok 74133. He said they don't have the tool.

I recently had a screw puncturing my 2 year old Toyota Highlander with 28k miles on it. Took the tire off the vehicle and brought it to Pep Boys in KOP PA. The service Desk told me there is nothing they can do about fixing the flat and I had to buy a new tire. I left the place and don't intend to go back ever again. Took the tire to my mechanic and he charged me $10, to remove the bold and repair the flat.

I had gone to Pep Boys in Phoenix back in January and had really great service. I needed two new tires and decided to go back. I scheduled an appointment over the phone and the next day I took off of work for my scheduled time just to be told the tires weren't in and I would need to come back. The manager had verbally told me for my troubles, he would give me $25 off. This was on a Friday so I scheduled for Monday morning. I took off work yet again...only to arrive with the store being closed and a sign saying it was closed all week. I then called customer service only to be told it had shut down indefinitely that Saturday. This was all back in June. Speaking to customer service and explaining that I had to take off work 2x and I somehow wish to be compensated. A couple of emails saying they will "defer to a different department and get back with me" and this is mid July and haven't heard back. This is the kind of business they run.

I was told at the Toyota dealership during a recall procedure that I needed to replace my car's battery. I thought I could save a few bucks by taking my car to Pep Boys instead of having Toyota do it. Well, right away, I could tell something was off. The car wouldn't start right up after Pep Boys put in a new battery. It would turn over a couple of times and hesitate before the car would start. During an oil change at another facility, I asked the guy to take a look at the battery I had just had replaced and see if he could figure out why my car wasn't starting right up. He found that Pep Boys had put in a very small battery of the wrong series and hadn't even secured it in place. The tie rod that was supposed to keep it secure was flapping loose.

I spent over 3 thousand dollars and received my paper work for my online rebates. I did everything correctly and got my tracking number. Waited over 4 months and called just to be told that they have no information and that the tracking number starts with a p and not a d and was called a liar by customer service. Even though I have all my paperwork and emails. I will no longer be doing business with them.

I called Pep Boys (5959 S. Western Ave. Chicago, IL 60636, Store ID #0990) to make an appointment for Saturday, May 23, 2020. I wanted to have my Coolant System checked for possible leaks. I also requested that they do a suspension inspection and grease the chassis. Approximately between 30-45 minutes later, I was told by ** and the mechanic who inspected my car (**.) that no problems were found and everything looked good. However, ** added, “We recommend you get a more in-depth inspection of the Cooling System. He said this would cost $87.

They always claim you need more done than what you show up for. A simple break pad replacement cost $419 when they were done. They refuse to cut rotors, and insist you buy new, even when I know they could be turned, and still be safe and legal. I will never return to this rip off joint again.

Stay away from this shop. One of their mechanics sabotaged our BMW X5 by making a cut in one of the drive belts, damaged the oil filter compartment, and made cuts in the both front CV axle boots. We have a statement from another shop verifying this. The dishonest mechanic did the sabotage because he disagreed with the fact that they had damaged the oil filter compartment and the drain plug when he changing the oil. They will be taken to the Small Claims Court for reimbursement. So, beware and stay away from this shop because it will happen to you as well.

I'd never purchased tires from Pep Boys, so I didn't know what to expect. I can definitely say I wasn't disappointed and will be a return customer. Christian ** was knowledgeable, friendly, and easy to work with. He found me the right tires for the right price. What more can I say?!

A few months ago I spent a large amount of money (a couple of thousand) at a Pep Boys shop. The first round was okay, but on the way home some incredible noises I'd never heard before showed up. Full disclosure - I'm a retired Engineer (and son of an auto mechanic) and my wife is a recovering attorney. Everything was more or less repaired, and I was given a $100 Reward Card to make me feel better about the debacle. We went in later to spend the imaginary $100 (oil filters and oil and such) but was told that they did not accept the card. I explained that I had made contact via email and phone and was told that they were "participating" in the program. Ever since they have refused to respond (in writing, per my wife's suggestion), insisting upon phone calls only. I'd love them to convince us that this is not a complete "bait and switch" sort of scam.

I purchased a battery for my 2016 Mazda3 (68k miles) from PepBoys (1685 Howell Mill Rd NW, Atlanta, GA) and it was replaced there. Before changing battery, they said they need to do a test to make sure the problem is caused by the old battery, which they charged $15.99 for that. The consensus was that the battery was bad and they replaced it for around $139.69. Also, my old battery was 4 years old and never need a replacement until that day, which is expected for 4 years old battery.