Pep Boys Reviews

I tried these guys out for the first time and my experience will not allow me to EVER go there again. They attempted to turn a minor job into a major Labor cost. As a retired Engineer, I was totally aware of their attempt. They actually claimed to not know what the problem with my vehicle was and that it would cost me as much as $700.00 that they could analyze the vehicle to find out. After going into the service area to question the "mechanic" that worked on my vehicle, my theory of what was really happening came clearer. A simple leak in a hose as they claimed they had to do a $500.00 to $700.00 diagnostic was ridiculous. As I am an impatient writer, I hope I made my point clear to this reader. Bottom Line is I plan to NEVER visit these stores again as this was a waste of almost $50.00 as I left there no better than I came. Bullard in New Orleans East.

They have a big 89.99 alignment sign in store but don’t say it doesn’t come with a warranty. Don’t sell reasonably priced tires for SUVs. Many add ons with tire purchase. Did a tire balance and charged me that I didn’t ask for. Shady, shady and more shady.

I went by to do routine maintenance for my Lyft car. Lyft just said, "Your car is fine. You are ready to go." I happened to ask, "Do I not need an oil change since I have done the 28 days renewal?" Then Lyft said, "Oh yes right. Please go down the road to Pep Boys. They will square you." I went to Pep Boys and had the ugliest customer service experience. I am so disappointed. The manager named ** at store 1741 was the one who helped me but from the point I greeted him politely and told him I was new, and did not know how things worked and that I was pressed for time but was willing to possibly come back. He was so rude, he cut me off when I greeted him. I have never felt so undermined and treated so badly. He did not say hello, he started with complaining about how they had so many customers. I said, "Okay sir. Would it be better if I came later?" He barked, "I have so many customers. I am busy."

it show up three times on my work order. Too small for me to read until I got home.

Purchased a 72 month battery that went bad in a little over 2 years - of course at time of exchange had to pay almost half of the original amount to get a new one. The new that had a 2 year free replacement lasted 18 months but when I went to return Pep Boys manager said it was no longer in warranty because the warranty was on original purchase. Basically purchased 6 years battery that I paid for it one and half times and only got a little over 3 years. After various incidents decided no more Pep Boys.

Charged $128/tire - Tire prices are actually 3x (compared to Amazon). Labor is over $80/hour. In our case (** Pensacola) they left us waiting outside while taking the lunch break without even bothering to tell us. These are ** crooks, hope they (mechanics, employee and ceo) will do serious time, there are no ** customer protection laws in this banana republic?!? APPARENTLY NOT.

2004 Volvo S80 gas pump replacement - Asked for $650 invoking extensive labor to get to the gas tank and expensive parts for "evil" Volvo. Answer: back seat cushion takes 30 seconds to access the gas pump. Part is $60 and labor is 30 minutes (while taking a smoke break after 15 minutes, in reality, labor should be 15 minute top, of course, if you know what you are doing). It turned out that the pump was just clogged, bought a fuel cleaner ($10 for auto parts) and it's all back to normal. These crooks should be in ** jail, do not worry, that day is not far.

This is second time in my life I ever write the type of review you about to read... This time I just could not wait to share my opinion about the Pep Boys service center in Woodland Hills. I brought my 1999 Corolla there at 9AM to replace the thermostat. Only to find out around 2PM (because I called them) that they can't do it because one of the bolts is stripped. They told me they tried to get ahold of me but I was not answering... because they called my son's phone number instead. Anyway they told me they did not touch anything else because of the bolt (mechanic was present when I was picking up the car "with hand on the Bible". He said nothing else was touched).

I paid this "repair shop" over $400 to repair my power windows. When after spending many hours waiting for them to determine the problem, they still couldn't get the necessary part to fix them and despite my repeated attempts to get a refund, all they do is try to get me to go back and discuss what can be done and refuse to give me back my money. Pep Boys in Tampa FL are absolute thieves and I will regret ever trusting them for a long time!!

Beware Ladies. Pep Boys thinks women are stupid. They advertise prices for services on their website. I took my car in to diagnose my A/C problem and their website states prices start at $34.99 for A/C diagnostic. I was charged $169.95. When I asked the Supervisor why I paid so much he proceeded to tell me I needed extra coolant. I guess he thinks I'm an idiot and believe extra coolant cost over $100.00. I then received an email from a Manager telling me I was looking at the wrong pricing on their website. So, two members of management blatantly lied with two different excuses for overcharging me. Be very careful when getting service from these crooks. Especially the ladies.

When I purchased my vehicle I was offered an oil change booklet through Pep Boys thinking this would save me money I went with it, 1st mistake. When the time came I went for an oil change which took about an hour. All I got was the oil change. They did not check my filters, fill my washer fluid or my power steering fluid or any of the other things that your typical Valvoline would in oh, 20 minutes. Now here is my 2nd mistake, after my 1st horrible experience I decide to go back another one of my coupons, because well I paid for them. This time I made am appointment at 8am (first slot) thinking I'd be in and out, but I was wrong... An employee decided he didn't want to work that day so my appointment was pushed back without notification. After 30 minutes I complaint was given the reason and offered a free oil change. When I reminded the gentleman that I already had a free oil change there was nothing else he could offer. I took my keys and left.

Pep Boys service takes way too long and they always overcharge you. They quote one price and charge you another. They always trying to upsell you. Best advice, don't go there period!!! I always go to get my oil changed there with coupons, I thought I was paying for an oil change and air filter when I was charged an extremely high price until I looked at my receipt and realized they only charged me for a high mileage oil change for $89.00 that I never asked for. When I called back to talk to the employee, she said that it cost so much because of the special oil, but my car doesn't require that type of oil. I have never paid that much for an oil change in my life and won't ever again. They will never get my business. Ripoffs plain and simple!

Less than a year ago, my starter went out. I took it to Pep Boys to buy a new one. Last week my starter went out again because they had sold me a used, rebuilt starter without telling me it was used. When I brought it back, I was also greeted with rude, lazy customer service.

Appointment at 7:30 Saturday morning, 9:30 they said it would be the rest of the day to get parts. They took me home saying they would keep in touch. Sunday they still didn't have one of the parts. Closing time Sunday they called saying there was another problem, the engine was overheating and the head gasket was blown, the radiator was empty. The repairs would be another $1500. I spoke with the manager reminding her that I had just had the car in about a month before for her to check all fluid levels. She assured me they were all full and I had nothing to worry about. I told her that I would be in in the morning and not to do anything more to the car.

I had a coupon for oil change at my Moriah location. $30 oil change good for 5qts of oil, I understand that 6qts is needed. But 7qts! Now a $30 oil change has turned into $50. Never ever will I use Mt Moriah location again$$$ bad business to do that. I will tell you don't go to that location. Mt Moriah Pep Boys overcharged.

I went into this Pep Boys after my battery died due to some issues I was having accelerating after I get to a red light. I was told the car will be towed for only $25 since Pep Boys is only 3 miles from my house. A guy called Jon at the desk tells me I need to replace the serpentine belt which makes the battery run for a whopping $150?! I was first upset, but since I knew whatever was causing the acceleration issues killed the battery, I felt relieved that I was at least solving the root cause of my car issues. I even asked if this may be the reason the car was slowly accelerating and eventually killed the battery and the guy said this was possible. I was naturally happy to pay the $150 plus the $140 battery price to fix what I thought was the problem as confirmed by the incompetent mechanics at Pep Boys. Plus, the guy told me I will get a fifty percent discount which will take down my bill to $169?! If I became a member.

I went into Pep Boys Canyon Country to get a $24.00 oil change. They said they wouldn't do it because of leaks and said to fix everything would cost $704.73 including: R&R oil pan/oil pan gasket-$441.23, Pep Guard Limited Extended Labor Warranty (which I never ordered), R&R axle shaft right-172.50, and a National Output Shaft Seal-$24.98. I then took it to a dealership that told me only the transmission pan gasket needs to be replaced. I then took it to a local Muffler Shop who told me that the axle boot tear is not a threat to the car, no big deal he said. This Pep Boys location are still crooks after all these years. They tried to rip me off 10 years ago by upselling things I don't need and I thought maybe with time their scandalous ways would die out! Maybe this all comes from Corporate. I wouldn't recommend this business to even the owner of Pep Boys!!!

They did work with me and offer me a good deal to fix my car

On July 7th, 2018 I dropped my car off at Pep Boys (Druid Hills Location) for them to run a test on my car to figure out what was wrong with my air conditioning. They called me back July 8th, and told me I needed a new compressor (they said it would be about $200), a power steering flush, a radiator flush, and a brake flush. They said all together, it was going to be $1,300. I asked them if there was any way they could go down on the price because I said that seemed high, and Marcus said they would be happy to give me a 20% discount. They said they had the parts they needed in the shop, and that my car would be ready tomorrow (July 10th).

Saturdays had an appointment at 10 am, didn't get checked in until 11:30 because no one was available in front desk, finally they got to me, they want me to tell them what was the problem and I took it for a diagnosis. Finally they find the problem, I ask how long to fix it, Harry said an hour, I was there 7 hours waiting and then they lost my keys. Finally they find my keys and the only word that came out of the manager was, "It wasn't my fault." No sorry, no compassion, Really bad customer service, my car still has the same problem.

I took my vehicle to a Pep Boys for a simple oil change. They cross threaded the filter. Knew they did it but let me leave anyway. Found oil all over my garage floor. I took it to the nearest location to have them fix it properly which took two days. Got the vehicle home only to find they left the engine cover off as well as the oil cap. Complete incompetence... service is garbage, techs are garbage, stores I went are garbage. Do not take your vehicle there if you care about it at all. Run... run fast, run hard and never look back. I would give them negative stars if possible.

Stopped at Pep Boys by my house due to noise from my engine was a loud rattling sound... Dropped off my car. The next day they call me back and tell me it has major problems... I need a new timing chain. Well I told them I do not have the 2000 to fix it today and it will have to wait. Well I took it to the mechanic by my house and he diagnosed it all... My engine needed oil. That was it... the timing chain is perfect... They were just trying to line their pockets. Hollywood, FL Pep Boys on Stirling.

Pep Boys Howell NJ has a prompt for a tow service. It is non existent. 12 hours later. No phone call. I double char led the number after they dropped the call twice. Why advertise a service you don’t provide?

Online given price for tires with installation - 419. Got their charges 659. When questioned they said nothing. I have proof of the charge and they proceeded to say I needed brakes, tie rods. A joke I just had done 6 months ago. They overcharged a lot. I have the paper to show price. Don’t ever go there. Wanted 1200 to do the stuff I already had done.

Car trouble today. Went to back counter. Nobody greeted us. We kept saying hello??? Walked to the cashier to ask if anyone was working. She stuck her finger up and told me to wait! We have waited!!! And waited! We will never be back!

I bought a tire full price. Vehicle returns to me without ANY of the front left wheel nuts screwed on, wheel falling off, to LITERALLY ASSASSINATE ME the minute I hit the interstate!!!! Also, new tire not even installed! 2-3 weeks later, new tire is flat. Insurance was never offered to me, so of course a further scam! I wish law enforcement wasn't 400% completely impotent against these businesses.

Every time I call for information regarding service no one knows nothing. Who in the hell is training these people? The guy didn't know what size tires that I was looking for. No one knows anything at the one in Los Angeles on Crenshaw near Rodeo. Stay away. You might get the wrong part. Ask to speak to a manager. They don't know what the hell going on either. I'll stay with AutoZone.

Very impressed with the quality of work. Mr. ** is awesome, great, knowledgeable and care. There were no surprising extra costs as other shops do. He took care of all of my car problems. I will be using this service again. He was very professional and courteous. Clearly he know what he's doing and is a very capable mechanic. I felt very comfortable having him work on my car and we chatted about quite a few things automobile related. Clearly, he's passionate and love helping people like me and my wife who don't know nothing about car repair. Now my car is on good hand all my worries is gone. Please visit this location (store #0436) ask for him and see for yourself. Thank you Mr. **. You rock.

I brought my car in on a Sunday afternoon, knowing EXACTLY what was leaking and from where. Gave them specific instructions about it, and stressed that I needed the car back by end of day Monday. I was assured it would be one of the first cars worked on in the morning. I read through the work order to make sure the information was clear, which it was.

Went for oil change. They didn't add single drop of oil in my car. My car engine could seized. Worst and horrible experience. Never expected this from Pep Boys. Eventually they agreed about oil fraud and after bunch of calls refunded my money but my car engine was on risk. Be aware from Pep Boys.

Sunday night. 07 Nissan Titan was leaking fluid near back tire. Pulled over at hotel as I was traveling thru town- arrived Monday at Pep Boys in Irondale, AL (ONLY REPAIR SHOP). Was told need new rear wheel bearing so agreed to do work and told them was traveling. After several hours mechanic opened up rear end and drained fluid, at this point he told us we probably needed a new rear end. He said he would change the bearing and "hope it would get us home." After test driving the vehicle he heard a noise still and "changed the brake pads at no cost to us."

On Monday, July 9th, I stopped at the Pep Boys location in Ardmore, PA., around 12 noon. I wanted to have a headlight replaced on my wife's car. I was told they could not do it, until 1:00 PM. I returned a little after 1:00 PM. Waited fifty minutes, was then told my car was ready. However the headlight was had not been replaced. It then took less than five minutes to replace the bulb. Very disappointed in the service at the Pep Boys location. Doubt if I will use them again. Lots of other choices for car service in the greater Philadelphia area.

I am in the middle of an awful experience with Pep Boys. I went to Pep Boys to get my brakes checked. Yes, I knew I needed the rear brakes done. They diagnosed the problem and came back with both front and back brakes. The front brakes could wait a couple of months, but the back were metal to metal. The vehicle was there at the service center for 5 hours. They broke the parking cable and was honest about it! Said I needed to come back to repair the parking cable. Before I could drive the vehicle home, the battery was dead. They played dumb about the situation and charged the vehicle. Apparently the tech left the key in the on position and ran the battery down after 5 hours. They did a quick charge only to get the vehicle out of the servicing garage. Once out, they could care less if the vehicle started or not.

Came in for an advertised oil change Mobil 1 synthetic @ $59. Curious I asked what kind of oil filter they use. I learned it is the cheapest filter they sell - NOT the proper Mobil 1 filter. Not happy about that I purchased a Mobile 1 filter in the store. While in the store I see Mobil 1 on sale. If I buy the oil and filter in the store ($43.00) I pay them for labor $22 and get a superior (proper Mobil 1) oil filter. Back at the service department I tell the service writer Mobil 1 is on sale... He says, "We got the same oil right here." The service writer, writes it up gives me the estimate to sign and I notice he is charging me regular price for the oil (even though it is on sale), a labor charge plus I just paid $15 for a filter. Total $85. When I called it to his attention - he never looked at me. He just walked away - too busy and not interested in hearing that I just busted his little con.

Called and asked if they could remove nail and patch tire. Got there and they basically told me I had to replace all of them for $800. I had just gotten my tires inspected by Ford. They refused to patch tire or even replace the single one. Scam artists. Not artists, though, just scammers.

June 12, 2018 Approx 10PM - Clutch goes out. June 13, 2018 - At 8:00AM I made a few in-town calls to get prices for replacing the clutch with taxes included and service advisor Kendall ** from Pep Boys store #191 for North Little Rock, AR told me around $800 with tax included. He replied that they will want to ensure that's what the problem is and I informed him that I'm mechanically inclined and quite sure that's what the problem will be.

Today's experience makes me Humble... and makes me believe that there are honest and simply good people who care for you as a person and see you more as a family than a customer... I am absolutely GRATEFUL and THANKFUL to Pep Boys on 120th and Washington in Northglenn for all they did for me and my family. This is my shop from now and on out... They went out of their way and a long way say the least, to help me out. They are the MOST Honest shop, that literally takes you by the hand and shows you what is wrong with your car. I am horrible with names, but I am talking about the whole stuff. Prices are very good, how do I know? I went to Meineke and guess what they charge DOUBLE compare to Pep Boys. Not ONLY that Pep Boys guaranty and stay behind their Guaranty no questions asked.

Approximately 10-14 days ago, I took my son's 2008 Nissan Maxima to Pep Boys in Southaven due to a bad oil leak (stain in the driveway made it obvious it was leaking). They looked at the vehicle and determined that it was a rear engine oil leak and quoted me $1,200+ to repair. I was advised it would take around 3 days. On 6/2/2018, I talked to Pep Boys (Southaven) and was advised the best time to bring it in would be Tuesday. On Tuesday, 6/5/2018, we dropped the car off and was advised they did not have the manpower to make the repairs, they would ship the car over to their Park Avenue (Memphis) location and we may have to pick the car up from there. I consented. On today, 6/9/2018 I called the store on Park Avenue to check on the status of the repair and I was advised the car was ready for pick up. I arrived, paid the $1,200+ for the repair.

Went to Pep Boys for an alignment. They said I needed lower control arms and ball joints. They quoted $156.40 for each control arm and $54.96 for the ball joints. They said labor would be $437.50. I checked their website for the exact parts by item number. Control arms were $63.19 and ball joints were $18.39 each. WOW. WHAT A MARKUP!!! Like I said this their own website. I declined the service.

Two year old car with 20000 miles, premature front tire wear so I go in to get a simple alignment. Right? No way, these scam artists tell me four new tires $880. Plus the alignment or they refuse to align. So I ask the obvious; why do I need new tires on the back? No way, add on scammers.

Store 1518 at 10306 E Colonial Dr Orlando Fl. I went to my local Pep Boys rather than the Ford dealership because Pep Boys was much closer. The power steering fluid was leaking and I didn't want to go any further than needed. The high pressure switch was leaking and I was quoted $230 for the repair. When I picked the car up I had a $25 coupon from my Ford dealer which they said they would honor, and the price increased to $257.07... go figure. While they had the car on the lift I had asked for an estimate for the rear brakes. Was quoted $749. They said it needed pads, rotors, calipers and a fluid flush. I told them that the fluid had already been done 6k miles earlier. They said it was contaminated. I took the car to the Ford dealership the next day and had the brakes done for $351. There was nothing wrong with either the brake fluid or the calipers. I was a returning customer at Pep Boys, but never again... TOTAL RIP OFF.

I drive 17 miles to go to this Pep Boys (White Marsh, MD). I know I'll receive excellent service and Rick (service manager) works with the mechanics to assure quality work. They go out of their way to work with you. Waiting room is always clean!

Ordered oil filters online using their website and it asked me to pick up and pay at the store. The store clerk said he could not find the order when I was in the Sunnyvale, El Camino Real store. I showed him the order and the order number and still he would not help me. He could easily have processed the order since the items were in store but he would not help. Complete waste of my time going to store. Decided never to shop or waste time at PEP BOYS and just order online via Amazon or others. Same price and comes home.

Brought my car in to have a service diagnostics done and an oil change. Told them my car was making a noise when turning and when you pressed on the gas it was making a noise. Left my car there and 45 mins later I get a call saying my power steering went, my hose was leaking, my rack was cracked and spark plugs were gone and recommended a tune-up since I'm almost at 118k miles. Ok fine, they give me a quote of 2900.00 and change. I told them that the spark plugs were just done. They told me that they could take off 400.00. I freaked out because I can't afford a new car, I agreed to have it done without thinking since they have serviced my car in the past. I had to go there and retrieve some things out of my car and on my way my husband called and I told him what was going on.

I went in to get four new tires and the manager recommended Definity because it has 30K miles warranty. I purchase and have them installed paying around 600 bucks. 2 months go by and 1 pops from the side so I return to get the tire replaced and they tell me they cannot help me. That I have to contact Definity directly. I specifically ask the guy if anything happens I can bring it back to them, he says yes. After spending easily over 2k in Pep Boys over the past 4years I will never trust or go back again. They made a quick sale on a cheap tire but lost my and my family’s business.

I had replaced a tire in January of 2018 with a new tire and bought another new tire so both tires would match. Told this could not be done and I would have to buy 4 new tires in order for them to comply with whatever policies you have. Receptionist was rude, male tech was fine. Replacing a tire with the same brand and manufacturer dates basically similar... what's the problem???

We took our 2003 Ford to the Mesquite, Texas location and was told that it would be at about 4 hours, take in mind that this was @ 9am on a Sunday. For starters the Manager is a true idiot. When you try to get precise answers to your question he acts as if you are annoying him. When it was past time for the work to be done I called to see if they were done, 9 hours later I was told that they would call me and let me know.

Took my 98 Ford Ranger to have the brake fluid removed and replaced after a master cylinder change. I was given the keys with the pedal sinking to the floor. Unbelievable. They were expecting me to drive in this condition. I discussed that this was unacceptable and was told maybe another $30 of adjustment service could fix the problem. They found a emergence drum brake cable to be discontinued at the left rear. The brakes were improved but still not acceptable. By now I have no faith in the service department and took my truck home to fix it myself, which I did by a simple bleeding. Hard pedal and great service because of my efforts and not Pep Boys. I called the service department and informed them that I had fixed my brakes. They thanked me... No offers of compensation for their lack of follow through. Done. I have no use for your services or parts.

I scheduled a 9 AM appointment to have a diagnostic done. My vehicle was not moved until 11:30 AM... so, I had to call my office and reschedule my appointments. Thought the desk person was polite, Pep Boys did nothing to demonstrate accountability for this issue.

We have been bringing our cars here for the past year. Each time, they seem to find deals to save us money on our vehicle repairs. This time, we decided to compare the parts costs as they seemed really high. We not only found the parts much cheaper directly from GM (OEM parts) but even cheaper on the Pep Boys own parts sales website! They were trying to justify the 40% mark up on their own price by saying that the parts and labor are warrantied, like it's some great gift they are giving us! We are paying for future repairs we shouldn't even need if they do their job right! Looking back over the past receipts, we see a disturbing pattern where they jack up the prices and then give "discounts" in the guise of "helping their customers". This is a classic shill and drop technique usually reserved for used car sales and other unscrupulous sales scenarios. Go anywhere else!

After getting my new tires put on my tire pressure was on from the moment I got my car back. I filled the tires with air and the light stayed on. When I went to go look at the driver's manual, I noticed that the entire glove compartment was out of place. I guess they looked in there to see how to turn it off and practically ripped it off. I am furious! Now I have to back for them to "fix it." It is ridiculous that I have to take more of my time to address this issue. When they damaged it, they should have told me.

After having the a/c diagnosed at a local repair shop I called around to get price for replacement. Pep Boys was about 300 less than the shop that found the issue. Complete replacement of a/c including coil was 981 at PB's. I was quoted that by Ron. When I dropped off the car I verified this price. When I picked up the car I asked again if coil was replaced and was told no. Ron charged me an additional fee to 'flush' the original coil! So I was charged the price quoted plus another charge for less materials than I was quoted. This is bad. Ron seemed uninterested.

I wanted my right back hub bearing replaced to stop the loud noise. It turns out the problem was not the hub bearing, but instead of telling me it was not the hub bearing they replaced a part that did not need to be replaced. In addition, it takes one hour and one half to change a hub bearing. They took less than 25 minutes. They took my 300.00 dollars and lied. The problem I came to get fixed was not fixed. They lied.

Complaint against Pep Boys store #1619 located at 6820 South Florida Ave, Lakeland, FL 33813. My car is in excellent shape and I'm OCD about maintenance and repair. I went in for a radiator flush and came out with a busted radiator leaking antifreeze. I now need a new radiator. They broke the part where the top hose mounts to the radiator. They used too much force taking it off. Plain and simple. I collected the broken pieces from the hose and top of engine area.

I had tires mounted oy CTS4. The wheels were pristine with only little blemishes. After doing the service I left and parked the car in the garage and didn't look at it again for 2 days. Upon wiping off all the grease I was left only to find they had scratched and chipped all 4 wheels. I called the shop and manager (who by the way should get a raise) drove to my house and looked at them. That night he agreed we would be able to come to an agreement, that in fact he thought that at least some of the damage was done by them.

This place needs to be investigated. In my life, I have not seen a business so deceiving and dishonest. This place will go to great lengths to make you think that your vehicle needs repairs. It sounds kinda crazy, but, like the other reviews on here, I do not know how they get any business. The game they play is simple. Come in for a "free" estimate, and we will diagnose your car with multiple problems, and you can die on the way home. Seriously, they had all of their employees acting in a way in hopes to convince the customers to think their vehicle is not safe.

When picking up my car because I chose not to have them perform the service (it was overpriced) the manager raised his voice. Told me I needed to do it here, refused to tell me the price for the diagnostic so I could pay, then followed me out of the store berating me.

His kindness did soften the blow and we will give them another chance in the future.

I went to buy four tires. They were buy 4 get 1 free. They ended up giving me a different tire from what they told me they were going to give me and overcharged me on top of not giving me my 10% military veteran discount. At the original point of sale I told them I didn't want the tires to put my old ones back on and I would go somewhere else but they told me they couldn't do that what I thought was supposed to be no more than $350 is turned out at first to be more than 500. I told them all I had was 450 so they discount of the price to 446 and I left very dissatisfied only because I had my daughter with me and had somewhere to be. Two months went by I had a problem with one of the tires.

Took my car. They read the codes. They claimed I needed a tune-up with ignition coils and Oc2 sensor. Total was close to $1,300. Went to a neighborhood mechanic who has been in since 1965 mechanic, all I needed was the sensor. This mechanic had no idea what I was previously told, part $176, $85 lower than the part Pep Boys was going to charge me for my total cost was $276 not almost $1300. Very unfair how they try to treat the consumer...

Went there with complaint of no heat and received lousy service and then lied too also. After 3 hours wait was presented with bill for $348.00 then told they guessed I needed a heater core and was told it would cost to diagnose the issue. I called corporate office and after 3 days received a call from Chicago area manager and was told he would call me back. Waited a couple days and received a call from another area manager who told me store manager would call me back and refund 50% of total bill which was never done. If this is the face of Pep Boy's professional image there is certainly a problem in regards to honesty, integrity, professional image just to mention a few variables. I was told that a rear strut was needed and when I went to their competitor to have my issues resolved the strut issue was a total $657.00 fabrication.

I am very disappointed in the service we received yesterday. My Daughter took her vehicle in to get the coolant reservoir fixed at Pep Boys Garner NC and they overcharged me on everything except maybe the coolant. AllData said .4, Indentifix said .4 and Mitchell said .8 & I was charged 1.1 to R/R the coolant reservoir. When I called to inquire about this I was told they use Identifix & it shows 1.1. Now that I have proof that Identifix shows .4 now the store is saying they use their own labor guide. When I asked for a store Mgr I kept being transferred right back to the same guy I busted lying even though I was told the Mgr was in by the lady that answered the phone. When their hourly rate is $140 that time adds up to a lot money out of the customer's pocket that they are essentially stealing. Oh and by the way the hourly rate per online says it's 129 but I was charged 140.

Daughter has a flat tire on Blazer. Take some tools, remove said tire, go to Pep Boys. Walk into empty lobby, asked about having tire repaired. 2 guys, both doing obviously important work on their computers (one is on phone trying to hire help... Probably need it). Guy 1 says, after apprehensively checking out the 1st 4 or 5 empty bays behind him, says, "Yeah, we can do it, give me a minute". Guy 2 (phone guy) says, "We don't patch, we plug". Fine. 5 minutes later, lobby, and bay's, still empty, both guys still on computer. No questions, no statements, no conversation in any way, no customer service. Except what MIGHT be happening via the computer. Screw the customer standing in the lobby.

I ordered tires and made an appointment online for same day installation. Received a phone call. “We sold your tires to someone else but we can order them from one of our stores in Maryland for you. We will call you when the tires arrive." Well ok mistakes happen not a problem. In a couple of days my tires should be in. Today marks my two week anniversary of being lied to. I have received no communication at all except a "how was the service you received" email.

I spent an afternoon selecting a battery for my car, found the right one on Pep Boys added to cart. It was late night and the Pep Boys webpage said articles are saved for 90 days in the cart. Went to bed, woke up next day logged in and there was a pop up forcing me to accept to lose my kart. They stole my battery out of the cart and gave it to another customer. Complained that their policy is the item stays in the cart for 90 days. They ignored me. Came to this website. Read a few reviews, this company lies and rip off customers. After all I am glad I don't have to buy from them. I will avoid them in the future.

On December 11, 2017 I brought me Honda Accord into PEP boys because it was making a humming noise on the passenger wheel. This was at 8:15 when I arrived, I had called first and I was told to bring my car in. Well, Lord behold I kept checking to see what was taking so long by 12 noon. The one tech came out and mention that it was a charge to diagnose my car. I said that will be okay and he stated some amount.

My son used to work at a Pep Boys. I know they're all about quotas and GOUGING THE ** OUT OF CUSTOMERS. My daughter scheduled an appointment with these people twice, once for an inspection and once for tires. They charged her, and she paid them, for an unnecessary water pump, total, $490. Inspection? $575 for a right front motor mount. Sweet baby corn... I can do that in 20 minutes with a $21 part. I guess I need to accompany my daughter EACH AND EVERY time she goes there. They literally see a "sucker" and especially at Christmas time. I don't blame the technicians. They're just trying to make a buck. Shame on you, Pep Boys. Get your ** together. If you claim to be automotive technicians and certified inspection agents, do THAT. Stop gouging the customer. On a side note, if you need quality work, come to me, or I can refer you to someone who can do your job (if it's necessary) for FREE.

I rarely post any reviews but this has gone beyond what I would consider an acceptable time frame to reach out and do what's right. I was at the Pine Brook NJ Service Center on a Sunday morning to replace 4 tires. I patiently waited an hour before the tech was able to get to my car. The employee that drove the car into the bay, didn't know how to drive my car so I had to step out and guide him on how to get the car into 1st gear and get it to move. Once the car was inside, they removed all 4 wheels and I observed the tech remove the first tire.

I had an online appointment at 8 am 12/14/2017 - Store 127 Gainesville FL. I arrived 10 minutes early and the person of the counter Christina ** told me that 2 other customers are ahead of me. I objected since I had my first app of 8 am and no other app were possible to be scheduled earlier than 8 am. She said that I should wait as she waited when she was at the doctor office? Rude and unrelated with present issue. Only ONE mechanic was available for all shop for 10 garage doors/work stations? Waste of resources. Meanwhile 3 receptionists were killing time - playing loud music, dancing, playing computer games and having private conversations across the store. I witnessed a number of customers coming and leaving after they were informed of insufficient mechanics. Lost business due to mismanagement.

I did not like the service of Pep Boys because I had to repair my air conditioning. They charged me $3500. On the second day stopped working. I went back there. I said it was leaking somewhere else and wants to charge me another $750.

When we took in my truck, it took them 4 weeks to figure out the problem and find the parts. They talked down to me, they didn't keep me posted with the progress and they ransacked through the inside of my truck. When I contacted the corporate office, they blew me off as well. We took it in again a couple weeks later, thinking the problem was related, to find that it took them another 4 weeks to figure it out and find the parts. These repairs cost me over $1300. I will NEVER use them or promote.

I brought my car in for an oil change and tire rotation. Turned out my tires were worse than I thought, really bad, like unsafe to drive bad. Bare steel belt on one, tread literally coming off on another. My funds were limited, and these guys were so great. I got a great deal, they went above and beyond regarding customer service. As a small business owner and very car-savvy woman, you can take my word for it. I'm going back Friday to have my other two tires done. This is a good shop (Seattle 4th Avenue), good guys. Don't hesitate to bring your car here. And they always have coupons, you can just get them on your phone. $19.99 for an oil change and tire rotation - that's good.

Made a simple oil change appointment for 9 am on Monday, I was at the desk shortly before the appointment time. There was 1 person In line, and 1 service desk employee. Was not even acknowledged until 920. They looked up appointment and told me once a rack cleared up they would get to it. Well after 1 1/2 hours seeing 3 cars coming off the racks and cars being put in them before mine, even though they came in after me. I was told it may be another couple of hours!!! It was obvious they were working on cars first that had more profit in the repairs than my simple oil change with a coupon. If you want to spend a lot of money on repairs expect a small wait, if you're looking for a oil change go somewhere else!

I had just driven down from Canada to Destin, Florida and noticed that the brakes on my Dodge Caravan were softer than they normally are. Took it into PEP Boys and they diagnosed the problem as needing a new master cylinder which they said would be $500 to replace. As I didn't want to drive back to Canada with bad brakes I told them to go ahead. When I picked it up I noticed that the brakes had not improved. When I returned to Canada I took the vehicle to my regular mechanic and he told me the master cylinder wasn't the problem, it was a rear caliper that needed replacing which he did. He said he didn't think the wheels had even been taken off by PEP Boys. The brakes are now working fine but I am out of pocket by $500 (US). When I contacted PEP Boys I was told that I had been told about the caliper at the time but that is a lie. I would not recommend these guys to anyone.

Do not ever buy tires or let Pep Boys put tires on your car, they completely destroyed the rims on my 2013 BMW after they put tires on them. Every rim has scratches and gashes and Pep Boys refuses to do anything about it. They offered to refund the cost of putting tires on my car after they destroyed my rims... The rims are around $2000 and they offered to refund $79.95 after they completely damaged my rims. Avoid Pep Boys for anything, they will destroy your car and won't do anything about it afterwards.

A day trip to celebrate my daughter's birthday ended with our being stranded 1.5 hours away from home. My alternator died on the freeway ramp curbside off South Blvd. Roadside assistance towed us to Pep Boys store #132 on South Blvd. The store was soon to close and didn't have the needed part at their store. Thank God Tony (service manager) was there to make a decision - he gained consent from his awesome mechanics as well as he promised lunch to a mechanic who went to pick up the part (not his job).

I went to Pep Boys for an oil change on Sunday. Tuesday started hearing noises. It became loud. I called Pep Boys. They told me bring it in. I bought it in. They did a second oil change for free & added some other fluids without my consent. The noise continued after the second free oil change. I got it towed to a shop who told me I basically need an engine for lack of oil & I just received an oil change the car was already damaged before the second oil change. Never again. Now they trying to deny my claim & I'm without a car soon to be without a job with no transportation.

My wife and I needed air in our tire. I didn't have a tire gauge, so I stopped at Pep Boys to ask them to please put some air in the tire. At the counter, a new worker replied they would do it and to pull my car in front of the garage door. Another employee met me there and said they couldn't put air in because it was too cold to open and close the garage door. I went inside and the worker behind the counter said they don't open the garage door to put air in tires if it was below 20 degrees. It was 45 degrees!! He said that I could wait, but it would take 30 minutes.

I took my 2009 Dodge Charger to them because I had a radiator leak. They told us our water pump was the problem. This was at the Pep Boys on South Florida Ave in Lakeland Florida. We waited about a week then called them back... They said their mechanic couldnt fix it, so they shipped my car to the North Lakeland Pep Boys without my permission. They claimed to fix it. When we got it home it was smoking. We paid them 1128.oo for nothing. We called them and they picked it up. They told us that our engine was damaged. Our car ran perfect before we took it to them at the beginning when we only had a radiator leak. Ok... They replaced the engine at no charge. We got it back about 3 weeks ago. This morning on my way to work it started smoking. They claim that engine has a 90 day warranty. This is the worst car repair experience I have ever had. I would advise anyone... Only go there for your tires. They are just not trustworthy in my opinion.

I had my wheel alignment last September 26 2017. After 2 days I brought it back to them because my steering wheel was off to the right by 3 degrees. After a week I brought it back to them because my front passenger side tire was balding on its outer tire and I told them my steering wheel is still not even. As I'm writing this dated October 28 my problem is still not yet solve so I brought my car to another auto shop to have it fixed even though I still have a 90 days warranty.

Dropped off truck for a 12 noon appt to replace bad brake lines and have truck inspected at the Mechanicsburg, PA Pep Boys. Called Saturday night since no one had call me and was informed that they didn't have a chance to look at the truck. Called back Monday night again because no one called me and after 18 minutes on the phone I was told they needed to order the brake lines. Called again Tuesday night and was told the truck wouldn't be ready until Wednesday. Called back Wednesday night again because no one had call me and was told the brakes were completed but the PA inspection machine was broke and should be fixed Thursday morning.

Purchased set of 4 tires online and site convinced me with simple clicks I could have tires installed at store location. I will never deal with this company again. I received email confirmation of my purchase, scheduled time for my appointment and location address. However, when I arrived the tires hadn't been delivered (I was never notified). Plus this location didn't the equipment to do the alignment I ordered! Store was converted gas station, they have to take my car to another location for the alignment. Manager said this had happened before tires not delivered, no notification to customer, website not aware of services available at locations. Since I had ALREADY PAID for the tires there was nothing I could do but leave and come back once the tires were delivered. Waste of time. PEP BOYS is marketing scam. The left hand doesn't know what the right hand is doing. For me I'm telling everyone I know. Don't bother dealing with this company.

I took my car to Visalia, CA Pep Boys in September for an oil change and brake check as they were squeaking and squealing pretty badly. I was told it was fine. Then a month later, brakes now grinding, I go in and now need all 4 pads and two rear rotors to the tune of 800 dollars. I will never go to Pep Boys again. As it was I paid my nephew 250 for parts and labor to do it in his driveway. Total rip off.

I had electric charging problem, have to jump every time so went to the Pep Boys, because I always go there for tire replacement and oil change for a long time. They said battery and alternator need replaced with new one, but battery was replaced with new one just month before and alternator price was very high, so I bought one from O'Reilly auto part and let Pep Boys installed, but not working good.

Date of appointment July 2, 2017. Patchogue # **. I went to Pep Boys for an oil change, filter and spark plugs. I also requested that they check and replenish all fluids. I wanted them to be sure to check the coolant levels since the engine temperature warning light was flashing. Customer service was very disinterested. I had the first appointment of the day. My car was not looked at for an hour. When I received my bill it was not even the correct one. They were very disorganized. They made me wait for four hours. When I questioned them on the time, they seemed to have forgotten my car. When I left, my car was not running any better. There was no difference. The engine temp light was still flashing. It did not seem right. After this, my car performance was no better. I could not drive it much.

Had brakes put on months ago... Grinding already. Went in now. Pep Boys own the place. My warranty is now not in computer... My address was. My car no warranty. I was told to go get paper warranty... That's what computer is for. Besides the damn brakes was no good. I went, bought them and paid mechanic to do the job... Never will I use just brakes again. Looking at all the bad reviews... Something needs to be done. Maybe why it's Pep Boys now!

If I could give them zero stars I would. I took my son's Envoy XL to them to have the ac repaired on 5/22/2017. I told them it was working, but blowing hot air and I thought it must have a freon leak. They asked if I had a diagnostic run on it to determine what was wrong with it. I told them no. So, they recommended that I have one done. I agreed. They called me and told me that it wasn't the ac. It was the clutch fan motor that needed to be replaced. They quoted me $260 for the parts & $300 for the labor. When I picked it up the bill was nearly $800!

My husband and I have bought tires for our vehicles several times, but today I had a screw in my tire and went to Pep Boys to have it fixed. We bought the road hazard with our purchase, but when I went to have it fixed not 1 but all 3 pep boys in my area did not have time to fix it, each said I would have to make a next day appointment. I explained to each one, that I was rapidly losing air, but they didn't seem to care. I guess once they get the money, after service doesn't matter! I ended up going to a local tire shop and paid $10. I will never buy tires from them again!

My van was towed to Pep Boys because it had leaked all the transmission oil out. The tow truck driver did not tow it to where I wanted it to be towed but took it to Pep Boys. They said it would be over $900 to repair. They wanted over $300 for the part. I looked it up. The part was only 62 at Auto Zone. I also called the dealer and found out it was only an hour job. I found another shop to repair my van for $160. Pep Boys are a total rip off. They tried to rip me off because I am a handicapped woman and living on social security.

I want people to be aware to not take your car for service at any location with this company. I just found out about my Carfax record that Pep Boys deliberately put an incorrect car mileage several times on my car when I had my car alternator, and battery replaced at one of their location in Plantation. I would so love to sue this company because it screwed me up a big time when I'm trying to sell my car, it's showing an inconsistent mileage numbers.

I have had a horrible experience with Pep Boys in Memphis TN. They received my car 7/6/17 and as of today, 7/28/17 they still have my car. When they accepted my car for repair, they only had a part time Tech, coming in after 5 pm for repairs. One week later they tell me my engine is blown. This part time Tech leaves and my car sets in their shop for another week before they tell me they need to order engine, however once engine is received they still don't have a Tech.

27 July, 2017 -- Completed a rebuild of my 2004 Dodge Ram 1500 front suspension 2 days ago. Took it 2 miles up the road to have the front end aligned the next day (yesterday). I asked the guy if he had any good deals on tires and he told me several promotions had just finished and new ones would start soon. Check back in a couple of weeks. This was a local tire company, not Pep Boys. But, it was very close and I didn't want to drive far because I knew the alignment was way off from all the parts I had replaced.

I would like to know why it costs more money to for a service that I am giving Pep Boys than it would if I bought the product on my own. I recently had a new compressor installed in my vehicle which cost $400.00 dollars when they installed it but it would only cost $250.00 if I purchased it in the store. This has to be illegal. I am paying them to do a service for me. This should be less expensive than if I were to fix the problem on my own. Something needs to be done about this.

Brought to an online-scheduled oil change appointment, a flyer and a coupon for $49 Mobile One Synthetic Oil change. Confirmed the $49 price with the service dept. guy, gave him the flyer and the coupon. When the work was finished (and the coupon applied), I was presented with a $74 bill, plus tax. I requested to talk to manager, but was denied. Instead, I was given a ridiculous offer to drain the filled oil and uninstall the filter, to receive a partial refund. Never was I in a situation like this before at any auto service place. Unacceptable is too soft a word for this.

On July 21, 2017, I tried to change oil and tire rotation Pep boys; they did oil change but did not rotate my tires. I went Pep Boys on 2992 Forest Ln Dallas, TX 75234. I complain the issue for manager but, he is not willing to do tire rotation. Rip off and liars! I complain customer service but they did not respond to me. I will not go anymore Pep boys. Rip off and liars!

My engine light was so I took it to Pep Boys (Stratford NJ) to have it checked out. They charged me $90 plus tax to run diagnostics, ok that is high but I needed to know what was going on. Of course they call and try to sell me a bunch of overpriced services so I declined and went to pick up the car. When I drove it home, it was much worse than when I bought in. Almost no power, runs much rougher than before and looks like they took a hammer to the engine. I called to complain and they said they would look at it right now, the car was not in the lot! I reminded the guy that we had drove it home and the car was not there so he wanted me to schedule another service visit! I paid $90 for Pep Boys to make my car worse, I will never bring another car back to these incompetent mechanics. Do not trust them with your car.

Went to PB Jimmy Carter for oil change, before the day's end, I could not shift gears in my 5-speed at all. So, I demanded that they tow the car back to the shop and determine if they'd drained out the transaxle fluid or punctured something "by mistake," a practice which PB has been suspected of, along with the company lying about what need in order to upcharge or bait and switch. (Online reviews are so bad that PBs is undergoing a name change.) Regardless, the 1790 mgr. Ricardo, spoke to his mgr, Jeff, and they agreed to pay to Tow the car back in. They attempted to then show me proof that they'd made no error.

I had scheduled an appointment for my vehicle online in advance. I received confirmation on my appointment for June 24, 2017 at 9 AM. When I arrived for my appointment, service rep Brian stated that they do not have it. After I provided my tracking #** he located it but it was alleged canceled. I never canceled my appointment. Brian stated he could not accommodate me because they are overbooked. I complained to Pep Boys complaint department. Several days later, a regional manager contacted me by phone. All I received was excuses about their computer issues and not enough technicians. He apologized but NEVER CORRECTED the day I lost. I will never go to a Pep Boys again!!! To think I was a lifelong friend and rewards card member for decades. Shame on PEP BOYS INCORPORATED. APOLOGY NOT ACCEPTED.

I ordered a tow hitch online from Pep Boys. I sold the vehicle before it arrived. It was no problem to send it back. But, getting the refund is like pulling teeth!! It has been two weeks and I still haven't been refunded for the part. I called them and they told me three business days not counting weekends. It’s been past the three business days so I called them. They said I should have it by the end of the day... two days later still no refund!! So I call them again... they said 5-7 business days. Well it’s past that and still no refund... I'm still waiting for the refund. I gave up calling them. It does no good at all... I will never buy anything from Pep Boys ever again!!

I already had a light bulb for my car. They wanted $44 to put a light bulb on my car. What a joke and so I left the store. This is the store on Elmwood Ave in Buffalo NY.

I used Pep Boys services for 3 times. Last time I went to get oil change, brakes checked and to make diagnostics for check engine light. It took 1 hour to give me the results and not even change the oil. He came with a bill of almost 1 thousand dollars to change my brakes pads and rotors, filters, fuel cap and change the oil. I refused the brake service. Changed the oil, fuel cap and filters. It took 3.5 hours to get it done despite my requests to have it done in a manner time. At the end, my car had the seat completely dirt with hand marks. I complained, they cleaned.

Lafayette Road Location Indianapolis - Liars and Cheats. This location has a service manager - Dave who is all about jacking up your bill. I purchased a battery from them 4 years ago with a warranty. My car would not start, I called Triple A. They ran a scan - charging system fine (alternator) while battery bad. I drove straight to Pep Boys due to the fact I had a battery warranty with the old manager - who was decent. Mind you I also had my rotors and breaks replaced *500.00, in September 16. They made a noise and had to be replaced in January 2017 then AGAIN! March 2017. They just replaced them again last week (June 17th). All replacements at no cost to me.

They sent email say my order was ready so I called and they said it was ready. I went to the store for the second time to get my order. When I got there the wanna be manager said they didn't have my order and then actually cancelled my order in store while I was standing there and wasn't going to do anything about my time and trouble, gas, all the above and had acted like it was my fault.

Upon paying the bill, I discover some charges I was unaware of: a. A $40 Lifetime Limited Warranty had been added to the alternator without my knowledge/consent, b. A $31.52 Limited Extended Labor Warranty had been added to the cost of installing the alternator without my consent/knowledge. I go back to the service center to get my money back from the warranties I didn’t want. And here’s what I was told: a. The $40 is included in the cost of the alternator but it’s just expensed out on the bill. Sounds reasonable at first, but that makes the alternator $354.63. If this is the case, why was I quoted $314.63? b. The $31.52 is included in the cost of labor… it’s not expensed that way on the bill.

On April 15th I was on my way to Home Depot when I notice that the ABS light was on my truck (2002 trailblazer) so I stopped at Pep Boys which was in my way to ask someone there to do a diagnostic on what might have cause this light to come on. While I waited I noticed that a gentleman in the working area was taking off the tires of my truck so I went over to ask him why is he taking off my tires as I am not here to do any work on my truck. He claim that he had to go in through the tire to see where the problem was.

I have received e-mail from Pep boys with a coupon that state: If I do conventional oil change or synthetic oil change I get free tire rotation. When I came to Pep Boys to do the oil change I requested conventional oil change with the free tire rotation as coupon stated. The service man told me I can not get free tire rotation with conventional oil change and can get it only with synthetic oil change. I showed him the coupon and he admit that I entitled to free tire rotation but his computer tells him otherwise, he later override the computer and did it. This is false advertising by Pep Boys and a fraud.

Total disaster, I was quoted one price over the phone and when I selected tires and signed form to start purchase of tires and alignment. My friend who ordered the same exact tires and service two hours after me plus 5 other patrons all were complaining at the end of the day when all the cars seem to be ready at once. We were charged almost $200 more than quoted. After arriving home one wheel cover was missing. Another came off when I lighted tug at it with no effort at all on my part.

Ordered an Accordion Sunshade for $40 online about one month ago and I love, love it. EXCEPT... the piece that connects to the window (even bought some gorilla tape for high temperatures) has since fallen off and I cannot locate it anywhere. I called the store in SLC, UT and they were not able to replace the shade unless I brought it into the store, which is a 5-hour drive one way. They refused to send me the little plastic part on its own. Completely unsatisfactory. So I am left to my own accord to fabricate something to connect the now useless shade that is stuck to the right side of my window. Yea Pep Boys.

Driving from Florida to Orange Beach, AL the engine overheated 2 miles from Orange Beach. Called Pep Boys, he said "bring the car." Upon arrival he said it will take about 2 days. I rented a car, he called me 2 days later and said the engine had a cracked head or possibly a cracked block. THE BILL WAS $799... He said they do not repair that problem, but, he has a buddy in Robertsdale, Alabama that can fix the problem. Not feeling good about his recommendations, I hired a tow truck to haul the car back home ($490) Chrysler/Jeep dealership. The service manager said he will address the problem ASAP. The next DAY he called me to tell me the Jeep is ready to pick up. I pick up the Jeep, with NO CHARGE to find that PEP BOYS FORGOT TO BLEED THE AIR OUT OF THE COOLING SYSTEM. I did address this with Pep Boys and have not received a call from the corporate office. STAY AWAY, YOU WILL BE SORRY.

I was referred to Pep Boys and expected to receive good service. I pulled in, told and showed the mechanic a hose that my son replaced just so I could make it to the shop. The truck was overheating (probably because the hose was busted). I received a phone call stating that I needed a thermostat $300. Within a month, my truck overheated again and was towed back to the same location. I receive a call that my hose need replacing $600+.

Took my recently purchased car in to replace 4 tires in February 2017. I sent the district mgr photos of the wheels that were damaged when the tech failed to remove the wheel weights and spun them around the wheel edge, which scratched the wheels. It's 4 months and they still ignore my claim. I have continuously called and texted the district mgr who blames the corporate offices for the delays. I JUST WANT MY CAR BACK THE WAY IT WAS, NO DAMAGE ON THE WHEELS! They don't care about their customers, I think it's time to go to court since this car was spotless and has been parked waiting to get the wheels refinished. Why should I pay to fix something that they did? They just want your money and won't stand behind their work.

I had the battery replaced, under warranty, on my 2000 Chevy S10 and was charged $9.99 (non-optional) for BATTERY PROTECTION SERVICE, which should have included: 1. Chemically cleaning of terminal ends. 2. Installing acid neutralizing washers. 3. Applying protective coating. Unfortunately, none of the above was done. Very disappointed! I was also charged @10.80 for ADDITIONAL ACCESS TIME (BATTERY INSTALLATION SERVICE), which should have included, in addition to removal and recycling the old battery and installation of the new battery: 1. Inspection and cleaning tray and terminals. 2. Memory saver device. 3. Complete starting and charging system evaluation.

I came here for an inspection. I had everything done before I came here because I knew I needed brakes and rotors, tires and a new flex pipe. The service guy came out and proceeded to tell me I need back brake pads and my tires need replaced by winter. WHAT??? The pads are 53.00 so I said ok. "Just do the pads because they won't pass" he said. Even though my other mechanic said they were fine. With labor, the pads are costing 215.00!! So I need new tires by winter?? I just had new tires put on. It's March. I had them put on this month! Why would I need new tires by winter? I have always come here for my car needs but never again. After reading all the horror stories posted on here, I won't be back. This place sucks!

Short but brief. Leaving from work on 4/17/17 in need of battery. And close to closing rush into Pep Boys. Ask one of young men whose name was Jr. to assist me in getting battery out of the car. No problem. Got to counter. There was another young man by the name Joe. He continue to help out. Just amazing young men. Little did they know I had been dealing with my Dad and Father in law being hospital. Thank you.

When I placed a call to Pep Boys Everett Washington repair dept., a service tech answered the phone. I politely asked him if he might pull up my vehicle's service history. As he mumbled into the phone, he stated "We don't keep records on our computers." His vindictiveness and shallow answers finally cause me to hang up. I called back about 10 minutes later, and a nice woman answered the phone. She immediately pulled up my history and answered my question clearly and decisively. Another issue was a simple repair quotation of less than $300 and work authorized on my part, turned into $900 by the day's end. Forget these arrogant scammers. They're going the way of Sears. They just don't care.

To keep brief I had my car in to fix muffler and it was not fixed properly. It was loud and they explained they screwed up. Cost me 400 then engine light came on cause of O2 sensor and said it was bad and cost another 600. It still is not fixed. They rigged it but the rig keeps failing. It's a free fix but gotta keep bringing it back when it gets loud again for them to adjust it. I feel I got ripped off and will not go back for general repairs. Thanks Pep Boys novice mechanics and managers!

My experience with Bill (parts department) of Pep Boys at Dover, Delaware was the most upsetting one I've had since I came to this country in 1969. I ask for help in finding a car part but what I got was a very insulting reply- "Speak English, I don't understand a word you're saying." Is this the proper way to respond to your customer? In the future please be more courteous and understanding and not condescending for I always thought that business is addition not subtraction!!!

Under no Circumstances should you give Pep Boys your Email. I bought a part online and used a promo code to save a few bucks. I made sure I unchecked the box for any kind of promotions. They started sending me Email for reviews and surveys. I went to the bottom and unsubscribed on a few of the Emails but they keep coming anyway, I ended up adding them to junk mail. If they ask for it in the store say no, if it is needed for an online purchase use an Email that is designated for collecting junk from online merchants like Newegg and eBay that hound you for review. I contacted their support and still receive their junk. The only reason I didn't initially give them the Junk Email address is because I have shopped other local part stores using their internet sales and have not had this experience.

Brian, in the parts department, did a wonderful job in finding excellent rims for my 2004 Ford Freestar. This was my first time looking for rims for a mini-van and he went above and beyond the call of duty. He is very detailed orientated and had wonderful suggestions when I wasn't sure how to go about searching. A few items came up in his search that he clarified by contacting various sources for solutions. He is an excellent asset to Pep Boys by his attention, knowledge, awareness and kind helpfulness to find satisfaction for a customer.

They struggle to perform standard tire service repairs and their customer service is terrible. The Orlando, FL location stated, "We comp alignments all the time because customers FEEL it was done incorrectly". Feel or was done incorrectly? I believe looking at the tires will tell the truth behind that explanation. Pep Boys is a terrible company and I would not put the safety of my family in their hands!

I was recently quoted from another mechanic $680 to replace my upper ball joints and arms on the front two wheels of my Dodge pickup including a wheel alignment. So for a second opinion I went into Pep Boys for another quote and they came up with a long list of garbage and a total ticket of $2300. I'm like holy crap who's right here? So I go to Midas up the road for a third opinion and they agree with the first guy and quoted me $580. So lesson learned is, don't let Pep Boys use their scare tactics on you and get a second or even a third opinion. I will never buy from Pep Boys again out of mere principle. Clean up your act Pep Boys, you suck!

I called Pep Boys Sunday 2 1/2 weeks ago about getting my car fixed for overheating. They said to bring it in Monday morning so I did. I got a call Monday afternoon saying it was the temperature gauge and head gasket. They said it would cost 1200 but all parts were there and it would be an 8-hour job. We called 4 days later and they said they were waiting on a part, but the car would be done in Tuesday the latest. We called Tuesday and they then said the car was not ready and it wouldn't be ready till Friday.

I am very dissatisfied with my Pep Boys experience this morning. I booked an online appointment with the Pasadena store (0296) for a transmission flush and filter replacement (91 Corvette). I also talked to an online "Chat " rep who quoted me the price of $129 for this service and also confirmed a 10 am appointment at the store for me. I drove from Alvin to Pasadena but when I got there I was advised that they had the machine but not the fittings to connect to my transmission. He explained that he had requested those from management more than once, to no avail.

I contacted Pep Boys Customer Service because I was trying to purchase a new set of tires online and kept experiencing issues with my order. To make a long story short I made my online purchase and scheduled my installation at Pep Boys 101 Metro Ave Evansville, IN 47715 (812) 474-9988. We called ahead to make sure the tires was available since it was 2 1/2 hours from our home.

I took my car for an oil change at the Pep Boys in Whitehall, PA. They call me to let me know I needed a cabin air filter. I gave them the OK to change it. Pick up my car, went home. The following day I went to turn on the heat in the car and it was making a grinding sound. I took the car back since it wasn't making that before. The person proceeded to say my blower had broken that I needed to replace it. They proceed to hand the keys over and say "If you're mechanical it's easy to repair."

Lyft should send their driver somewhere else. This place is so unprofessional and they have the worst customer service. No company pride or education as to customer's time. Kinen has difficulties taking a moment to explain to customers what is required of them.

So I went to the Pep Boys on Mississippi 12820 Store 242. I spent 408.26. They did not put my car back together. Parts missing off my car. They wouldn't help me. The tech that worked on my Lexus called me a liar... and then called the cops on me the customer. Shame on Pep Boys. Poor customer on my car and in person. I would never send anyone to Pep Boys for service.

On Tuesday, February 7, I ordered 4 tires (buy 3, get one free) and scheduled the install at your franchise at 3207 Kirkwood Highway, Wilmington, DE total-$246.80. When I got there Saturday morning for my online Confirmed appointment, I was told by the cashier that they don’t carry that tire anymore, haven’t for some time, and can’t get it. No one bothered to look at the order after it was confirmed to let me know this between Tuesday and Saturday? When I asked what comparable tires they had, she tried a bait and switch for tires that were close to twice the cost of my original order.

Frustration! Get it right 1st time! The reps kept giving me different prices on front strut assembly, changing their mind, so I kept calling back to see if somebody was going to give me the correct or same price so that was about 4 times. Finally someone got it right. Offered me a $10 gift card for the frustration. Said it would be in the following Monday so I waited for my order to pick up at the store. The following Monday only half the order is and no gift card came so I called back to order the rest of the order -- rear struts and coil springs. The gift card would be sent another week later so in between all this time I'm missing my mechanic. My car is not getting repaired. This has been the worst nightmare of my life! But in the end Customer Service tried to make it right and complete everything.

My pistons were misfiring and I knew I needed new spark plugs but didn't have the time to replace them myself. So, I requested new plugs with my Pep Boys oil change. Easy right? Wrong? They told me not to drive my car home because it was dangerous. The engine had major problems. However, they would need another day to figure out what was wrong. So, I took my car home anyway, bought the plugs myself for $1.50 each and ended up doing it myself. Now my engine runs fine. Does the franchise instruct the service department to say whatever to reach their monthly goals? Pep Boys is good for DYI parts and an oil change only. Beware of their service department. Sears is pretty awful too. I'm sticking to independent garages.

This location is 487 S. Broadway, Denver, CO. Took car in for leaking radiator, they said I needed a whole new radiator, got one. Still leaked, took it back, was told "radiator failed" but they said it was a manufacturer's problem, not theirs! I had to pay $350.00 for a rental car, they refused to provide transportation to me even though their service failed! Went to pick it up and car made noise I never heard before! Didn't even get it out of parking lot. Said I have a power steering problem which they never told me about. They said they were "focused on the radiator". I never had a power steering leak or problem until driving in their parking lot! Again NOT their responsibility!! I had to go back and get the rental car I just turned in.

I had my 2002 Chevy S10 towed to this location as suggested by my insurance company (since they were the one towing it for me) because the truck would not start. They replaced the distributor cap, rotor, and did a tune up, claiming that everything had been fixed. The next day I replace my oil. Under the hood I found a screwdriver and magnet pen resting on the distributor. As I start the truck up and look inside, a plume of smoke appears near the distributor and a loud clacking noise. I bring the truck back in a second time and they tell me now it is the distributor itself. I come in after the distributor has been replaced. Upon starting my truck, I notice the check engine light is on. This meant I had to leave the truck there a third time.

Location: Lafayette Rd., Indianapolis, IN. DON'T GO THERE!

I took my Nissan 350Z to have an oil change at Pep Boys. The technician tells me that I should replace the valve cover gaskets because they are leaking. I authorize them to replace both valve cover gaskets on that 3.5 liter engine. I left my car with them for 2 days. They called me up and said it's ready for pickup. I went to pick it up and paid close to $800 for this repair. I got in my car, started it and began to leave the parking lot and the engine feels like it's running on 2 cylinders. So I turn around because I only got 50 feet from the shop and talk to the manager explaining the problem. He agreed that it was not running like this when I brought it in and they were going to have their top Tech work on it for me.

Had warranty work done, motor replacement. Got a remand motor put in, had truck back. A 2 wks check engine light came back on, blowing blue smoke out tail pipe and gas fumes & carbon monoxide is so bad have to ride with window down. Taken it back 3 times to be told nothing is wrong and unless we want to pay for the repairs. The motor came with a 1 yr parts and labor warranty. They will not do anything unless it's a catastrophic breakdown. WILL NEVER go to a Pep Boys.

Pep Boys did an alignment on a vehicle. The technician never screwed the back bar tight. The bar stripped and snapped. The car was zig zag all over the road. The repair was made but all kinds of further issues cropped up (tie rods. Wheel bearings. etc. etc.) as a result of the back bar not being screwed tight and then snapping altogether. An independent mechanic stated the car is unsafe to drive after this type of incident causing car to swerve left & right while driving instead of straight. Pep Boys refused to remedy the situation by paying for further repairs and/or paying for value of vehicle and subsequent damages. The driver or any other car on the road could have been killed as this was a serious negligence and safety issue. The car has been undrivable & parked for 2 + years awaiting Pep Boys to pay for all negligence and damages to date. Pep Boys was called for results and they didn't care even after calling CEO office.

I recently had to take my truck in for a wheel alignment. I actually worked with the service manager, Jermaine **. He treated me with respect and was very knowledgeable about the services that I needed. They were thorough in their explanation, and very helpful and helping me resolve my brake issues. Even when I thought something was wrong, they reassured me that everything was great with my vehicle. I would highly recommend this service department to anyone and will continue to bring my vehicle for all my automotive needs.

Well I was told I could pick the product up the next day after 12 and it never showed so now someone won't be getting a Christmas present till after Christmas because of them. They should have never said it was going to arrive at the store.

I would like the public to know that Pep Boys is no longer a trustworthy company. My experience with Pep Boys has been wrong diagnosis, cheap parts and high labor costs. Pep Boys employees do not communicate with its customers. Pep Boys has replaced several items on my car including front and back brakes that included new rear wheel cylinders... only six months ago. One of the rear cylinders locked up just two days ago and Pep Boys did not want to take responsibility. I was told they needed you reevaluate the work Pep Boys performed on my rear brakes. IF they were responsible I had to pay for the part as well as the re-evaluation. And pay for towing.

I went to Pep Boys on Tremont Ave in the Bronx close by Westchester Ave for a simple wheel alignment for my Ford e150. The mechanic then told me I needed work on my front end to the amount of 3k. I then took van for a second opinion and come to find out I did not need anything but new front rotors. I will never trust Pep Boys again.

I broke down in a parking lot. My temperature gauge was halfway but my car started smoking. I turned it off, looked under hood and found coolant everywhere but there was still coolant in my tank. Went to get my phone from car. When I returned coolant tank was empty and coolant was on the ground. I contacted Pep Boys in Waterbury to get towed there. Waited an hour and a half to be told that I needed a thermostat & coolant fan, plus a coolant flush. Left car Friday picked up Sunday.

Currently sitting on my hands because service lost my keys. Called corporate and they would get back to me in 48 hours. 48 HOURS. Currently they are looking at the security tape. These people are in no hurry to resolve this problem. In the meantime I'm stuck here with a 4yr old child because I don't have my keys.

I purchased a part online for store delivery to the Broad Channel store in Miami. Originally it was to be delivered the next day but I had not received a confirmation for pick up two days later. When I called the store they stated that the part was not available where it was inventoried so it had to come from a different store which would incur an additional two days of delivery time. I was never advised of the inventory discrepancy and the order was not re-routed until I called and inquired about it. Time wasted.

Evidently Pep Boys in El Paso, TX on Dyer St. requires that you have perfect and expensive windshield wiper blades in order to pass the inspection. I brought my vehicle into the shop today (2 Dec 16) for state inspection. Everything passed excepted the windshield wiper blades since the driver side blade left a "streak" on the windshield on the first wipe. I asked the manager to check the blades and he couldn't find a thing wrong with it but he stuck by his co-worker said. I then went to the AutoZone to purchase a new pair of blades. I returned to Pep Boys and the inspector failed me again even with the new set of blades due to the wipers leaving a "streak". Again I left for AutoZone to get a more expensive blades and the inspection passed the inspection on the third try.

I made an appointment online at Pep Boys Lonetree, CO this Thursday to have an oil change Friday morning. I received a call from the store stating 4 people requested the same time so I rescheduled for a later time. When I arrived at the service counter there was no one there to check me in and a woman was also waiting for help. She had been there 10 minutes. After another 10 minutes a man came in and said he had tried to call the store and the phone rang for 31 minutes. We waited another 10 minutes and still no one at the counter.

In February of 2015 I found myself being towed to a Pep Boys service center through my roadside assistance since there were no other tire centers open on Sunday. Once there I was told that they would have to order my two tires and they would not be in for 3 days. They came in. I was working so my mom who is 70 went to have the tires mounted on the car with an appoint mentioned mind you... 4 hours later she finally came to pick me up at work. By this time it's dark. Next day I wake and I see the blue and white letters are still on the tires, the rim was filthy, and the mechanic's dirty fingerprints are all over my clean car, and my stem covers gone. Call the manager... "oh bring it in so we can look at it..." No apology for crappy work for two tires that put me out 400+ dollars... like I have more time to give you. No thanks.

My first experience at Pep Boys was to fix a tire leak. They supposedly fixed it but it was leaking again the next night. When I brought it back, they "found" a new leak and said that I needed a new tire. I decided to give them a second chance and got an oil change. I had a coupon that said the cost was $19.99. Even though it was supposed to take 30 minutes it took an hour. Then when I went to pay, they said it cost $22.49. I reminded them about what it said on the coupon and they said there was an added fee of $2.50 for a "shop fee". No one said anything about that beforehand. It did not say anything about this fee on the coupon. Isn't this false advertising? If the coupon had given the accurate price, I wouldn't have minded but I don't understand how they can add extra fees after they completed the work and never said anything about it before. I will never go there again and I will tell everyone I know not to go there.

I purchased a set of 4 tires for my Kia and they were sold to me as new tires. The first tire failed within the first year and was replaced by another totally different brand so it did not match the other tires. The second one totally came apart after about 3 years and less than 6,000 miles, the tread completely separated from the tire and if I had been on the freeway I would not be here telling this story. I spent almost Eight Hundred dollars "now really for recaps". This place will rip you off and make all kinds of excuses that somehow it's not the product. New tires and recaps are not the same and I would never spend almost 800.00 for recaps. You'd have to be a complete idiot.

Do no use Pep Boys in Wake Forest unless you have money to spend on unnecessary repairs AND don't care about the quality of repairs done to your car. Employees at this shop don't communicate with you. They don't even communicate with each other and joke when you return the car for something that was not done right in the first place. Service is unprofessional and unreliable. Spent $1200 for new alternator - which did not fix problem (battery needed replacement). Spent $350 for heater hose - car lost all coolant, broke down 200 miles from home, stranding my daughter on the side of the freeway.

My husband and I were planning on going away for the weekend, but wanted to make sure we had our new tires mounted, tpms reset, and a proper alignment before our travels commenced. However, to our despair, our plans were canceled because we spent 5 hours waiting for our car (dropped it off at 9am came back at 2:05pm) to be serviced. When we came back, we were already weary, but we decided to take it for a test drive before starting our trip. We were given no spec sheet but charged for an alignment that was never done because our car was written down as a coupe and we had to waste gas to go back all the way to the terrible shop that ruined our day and our plans!!!! How do you charge someone for a service that is supposed to be done, and not have the integrity to do it??? Our anniversary is now ruined because it is now 4:45pm and we can't even go nowhere!!!