Pep Boys Reviews

Before this though, Ricardo claimed to have told me about a leak. That was my 4th conversation with the shop, after the oil change. That was ABSOLUTELY untrue. What is true, according to a mechanic I trust, is that the leak my guy found today in the slave cylinder was probably not caused by PB. My guy (Harris at Lilvurn Chevron) can't see a connection and HIM, I believe. So, since PB gave permission and paid to tow me to a transmission specialist (I chose a set of mechanics I have known forever vs. AAMCO). The fix is a $300 fix, and while I can't help wondering about such a coincidence and I will not return to PB, I believe that their mechanic, Alex, did not create the leak, especially since PB had nothing to gain as they do not do transmission repairs. I will apologize.

When I left the store I noticed the check engine light was still on. I had to go back for them to reset it. They said it was the fuel cap. I went to Brakes Plus, they said my brakes pads had 80% remaining yet. Unbelievable Pep Boys was trying to get my money. I re-changed the fuel cap to the old one, and it worked fine. Possibly it was loose after putting gas and the light went on. On Pep Boys they didn't check but recommended me to buy their fuel cap to solve the problem. Why would you lie so much to get some money? I was making all my services on Pep Boys, they were my place to go. Now I cannot trust them anymore.

But this last round of replacement a new manager Dave tried to make me pay for the rear ones that needed to be replaced. He stated that these ones have "hot spots" and it was how I drive. I only put 302 miles since the last annoying 3rd no charge replacement in March. They finally agreed to cover them - however my battery dies a week later. I knew I had a warranty and since (thank GOD) Triple A did a scan that DAY, I knew it was a battery issue. Dave tells me it was my alternator and would cost over $350.00 - Apparently trying to make up the loss for Pep Boys after market crap rotors and brake pads that had top be replaced 3 times at their cost! Dave had a print out of their "scan" for my electrical system, the graphs show that my charging system (Alternator) is fine - battery weak - but they had typed in at that bottom the opposite.

I found what the graphs meant when I took it to my dealer and he explained what they meant and showed. My battery was the issue. Terminal connectors has corrosion on them as well as the battery tested as weak. I can not use my warranty on my existing battery as I can't trust Pep Boys, I even told Dave when I went in that I did not want to pay for a scan - which I did not pay for - yet he did it only to try and screw me out of $400.00. I also am having to have the dealer check my rotors and breaks. I have also called a lawyer friend and will be filing a small claims suit. NEVER EVER go to this location. I wonder now if all Pep Boys are cheats now.

I question the manager further about this and he admits that it’s not part of the labor. He tells me that he can’t take that warranty off the ticket because the ticket has already been closed… proceeds to offer me two crappy oil change vouchers. And here’s the worst part: The part number is listed on the bill so I went to pepboys.com and looked up that part. On their very own website, the EXACT same alternator is listed as $202.99 with the Lifetime Limited Warranty INCLUDED. I was quoted and charged $314.63 for the alternator plus $40 for the warranty. I question the outrageous discrepancy about the price of the alternator. I was told that he could do nothing about this and that the price on pepboys.com is the “DIY” price; apparently having the service center provide it (FROM THEIR OWN STORE) costs an upcharge of what appears to be $150.

After about an hour and a half this guy whom I spoke to when I first came in, which was about 10:10 am had this long list of what the truck needed. I said to him, "Sir, as I said before I'm not here to do any work of such now, just let me know about the ABS light". He said he thinks a bulb was blown and he replaced it for 135.00 along with the diagnostic which I paid. He then told me the truck was ready. This is where the nightmare started.

I took the keys, went in the truck to drive it and instead of the 1 ABS light I now see 3 lights, service engine soon and low power engine. The truck had no power to drive! I went back inside to ask if when he brought out the truck he didn't see that the truck could not drive. Those workers broke my truck, the computer and anything else that could go wrong, and had the audacity to tell me they did not do anything to the truck. I stayed home for a whole week, could not go to work as I was literally trapped at home. I stayed all day until 8:30 pm and had to beg a ride to go home as they had my truck for a whole week with every day promises.

I ended up paying almost 800.00 for a damage I did not cause and the ABS light is still on, never got fixed. As a consumer how do you as a company see the injustice that was done by people who you employ that has no clue how to diagnose a simple light! I would like to be fully compensated for every penny I spent in your business! There is something really wrong going on here, so many people with similar complaints, no good at all! That is the worst experience I've ever had in my 62 years of life! "Your mission statement is People taking care of people and their cars".

I just purchased new wheel covers at a large cost to me. There was black smudges everywhere with no consideration to trying to customers clean up afterwards. My car didn't feel like it was aligned correctly. I am going to have to bring it to a new mechanic to correct the mess and buy new wheel covers. All the patrons were left with one employee who acted as if he didn't know what happened as he only said "I didn't write up the receipt". It was a total scam job. The Pep Boys located in N. Miami Beach, FL.

Well, I don't believe I needed a thermostat in the first place. I do not appreciate the mechanics ignoring my first visit, clearly they did since they did not replace the hose when I asked them to. I feel being a woman, they are taking advantage of and ignoring me. I truly believe I did not need a thermostat and if they had replaced the hose like I asked, I would not have had to return. Now, I can't get through to corporate to have them waive the cost of the thermostat, that I clearly DID NOT NEED. I am disappointed with the Pep Boys Organization. My original receipt with the order number is in the truck but I was at 7525 SW Fwy, Hou., TX 77074 in April 11, 2017. 2011 Tahoe.

Unfortunately, none of the above was done: the tray and terminals are still dirty, the head unit lost all memories and no any kind of evaluation of starting/charging of the systems was done. The only thing the technician did was removed the old battery and installed the new one. The entire process literally took a couple of minutes only, while I was standing a few feet away and watching. Again, I'm very dissatisfied. I have experienced very similar situation a few years ago at different Pep Boys location. The only reason came back to Pep Boys, because the battery was still under warranty for full replacement.

We let it go and then called in Friday. The supervisor said it was still not done because he was out sick and the mechanic wasn't working on the car, he then promised it would be done Monday and would have all the guys work on the car to make sure it would be ready. So now it is Monday night and we called and they said it was not ready to call back in 3 days. I have never experienced anything like this. Every time we call the mechanic or the supervisor isn't there, and they can't explain to us why it is taking so long. It's like a game. And they don't care about customer service at all. I will never bring a car back there. It is horrible. You get nowhere and no one will talk to you, I have no idea when I will be getting my car.

Then they proceeded to call several other Houston area stores (some would have been over an hours drive for me) and he got answers that ranged between, "Can't get to him today," "We don't have the fittings either," "Our machine is broke," "We don't do transmission service," and other excuses that made it impossible to get my car serviced today. So as it is, I'm out 2 hours time, $15 in gasoline, extremely frustrated, and my car still needs servicing. What are you going to do to make this experience right for me, because anything short of getting the fittings to the Pasadena store (in a timely manner) and probably servicing my transmission now for free, is going to earn you a scathing online review. I expect a prompt response. Thank you.

When we arrived we was informed that they was installing the last set of the tires on a truck at that moment. At the same time they was trying to explain the confusion with my order. They was also explaining to the lady next to me that her car needed new brakes. She explained that she had just put new brakes on her car (at this location). They was having trouble finding her information in the computer on her brakes, and after further discussion found out it wasn't even her car. I demanded a refund (not sure that is been completed until I can verify my CC) and then went to Discount Tire where I received excellent service and pricing. I will never go back to Pep Boys for anything again.

I took my car to a real mechanic who knew what he was talking about. He was able to see that when they changed the filter they left all the crap from the old filter fall and that clogged my vents. All they did was clean it out, they did a half-** job and I will never go there again. I called customer relations to complain. They took my information told me I would hear something from a manager within 48 hours. Guess what? It's been a week and a half. I have yet to hear anything. The worst customer service available.

I asked if she would honor the original confirmed quote, since it was obviously their fault, she said no and that I should take it up with corporate. She was not even remotely willing to help in any way. Don't ever use this location to have work done on your car. I took my daughter’s car a half a block down the street and got exceptional service at Just Tires at a more reasonable price.

Only when my brother who is in the business pushed on them did they discount the labor for a discount. So another $275 out for me. Now I find a bottle of antifreeze dumped in the second seat, when I finally get my car back, that bottle was standing up when I gave them a car. Very little boys work in this place, grow up and join the adult world kids! Terrible Service, incompetent mechanics and vindictive people. NEVER go to a PEP BOYS for anything.

All in all, my truck was being worked on for 6 days. Wed-Fri 1st time, Sat-Mon 2nd time, Mon-Tues 3rd time. Now I know my vehicle is old and diagnosing problems can be difficult. I am not upset that I paid over $1000 for the work they did. What I am upset about is that they did not make sure my truck was working properly both times. You figure black smoke and a loud noise from the engine would indicate that everything is not okay. You would also think not to leave your tools inside a person's vehicle. You might assume that a person would see the check engine light on and think to further investigate the problem.

I guess this is how they do business because they honestly did not see any of the issues I brought up as being anything to apologize for. There's a difference between doing Good work and doing fast work. They apparently choose the latter. I would rather have my vehicle be somewhere longer as opposed to have to dick around with going back and forth over a week time.

7 days passed and they call me to come get it. Needless to say it was doing the same issue. So I left it with them again. 6 days later they say it's ready. So I have the manager get in my car and started and take a test drive with me. Didn't even get the seat belt on and it felt like it was still running on 2 cylinders. After several hours of debating they refunded my entire amount that I paid. I asked "who's going to fix my car now? It was not like this before they performed the repair!" I said. They proceeded to tell me "sorry we can't help you. Just be happy we gave your money back".

So I found a guy that specializes in these vehicles and had it towed to his shop. Upon inspection he called me and told me that there were four snapped bolts in the valve cover and missing about 8 bolts that hold all the vacuum lines and accessories and wire routing. He then discovered that Pep Boys missed plugged two of the coils in the wrong place! And the valve covers are leaking worse than before!

So long story short I end up paying $500 to fix Pep Boys mistakes! I will never set foot in another Pep Boys and I will never recommend to anybody to go there not even my worst enemy because he doesn't deserve it either! I was just beside myself on how the manager handled it and it became my problem because of their poor work quality and lack of knowledge and experience! Don't even let them put air in your tires! They will mess that up too! I believe their policy is to hire as many Down syndrome mechanics they can find. I apologize to the people with Down Syndrome. I don't want them getting mistaken for a Pep Boys employee.

My latest experience was losing antifreeze. I was told by their "mechanic" I needed a new fan relay switch, a new thermostat, radiator flush and hoses... $500 My radiator is 6 months old and the radiator fan is still working. I refused the fan relay switch, radiator flush, and hoses. I allowed the new thermostat and of course the fresh antifreeze. They performed the radiator flush anyway and charged me. I did get a refund. So, for the thermostat, antifreeze, wrong "evaluation", and labor they charged me $198. PLUS, THEY LEFT A RADIATOR HOSE LOOSE. I personally will NOT use Pep Boys again... Not even for an oil change. Customers BEWARE of Pep Boys.

Monday morning when I started my car it shook like an earthquake. I went to check my oil and noticed there was no coolant in my tank. I filled the tank with coolant. I then noticed a keychain that held sentimental value to me was missing off my keys. While driving my car my thermostat would go halfway and once on highway or when heat was on it would stay in the cold position. No notification that my car was overheating. If I was in a standstill position the temp. gauge would go halfway. Temp. gauge never went to hot. I contacted the headquarters and made a complaint about the service I received, not being offered a rewards card with the amount of times I made purchases there and had a battery replaced and about my keychain being taken. While waiting for a callback about my complaint I kept an eye on my temp. gauge not indication that my car was overheating. The farthest the gauge went was halfway.

I went to get food with my son and while in a standstill I started to notice smoke coming out from under my hood by where the coolant tank was. I could not drive off the line so I threw the heat on when I was finally able to pull into a spot. I checked under the hood and noticed nothing wrong. The smoking had stopped once the heat went on. I finally got in touch with the district manager and explained about the service, stolen keychain and told him about the issues I was still having with my car. He told me he was going to have the service manager call me to set up a day to bring my car back in to re-diagnose it because it seems my car was misdiagnosed. That was on a Wednesday. Thursday I did not hear from anyone.

I called early Friday morning and was told the manager was suppose to be in an hour earlier, so I left a message and waited for a call. I called the next day at 10 am and was told that the manager took an early lunch and would be back in an hour. I called back an hour and 15 minutes later and was told that he tried calling me and left me a message. I had no missed call or any message. I brought my car in today and 2 1/2 hours later I had to be the one to call to find out what was going on with my car. I was told that I had a blown head gasket. I went in to talk to them and was told "yes you have a blown head gasket. Would you like to know how much it would cost to repair it." I immediately told them no because it was not going to cost me a damn thing because they misdiagnosed my car didn't fix the problem which lead to my head gasket blowing. I was told that they will talk to the manager tomorrow and get back to me.

I called the district manager and told him what was going on and was told that he will call the manager tomorrow to see if they were at fault. They are the ones at fault. They replaced a fan and thermostat, flushed the coolant and never filled up the tank. My car never shook like an earthquake before I took it in to get repaired. I am disgusted with Pep Boys and will never bring my cars or business there ever again. They need to fix the problem they caused.

Fast forward two days later and I receive a call from the store letting me know my order is ready. When I arrive at the store the following day, no one can find my order. It seems my part was sold to someone else requiring the same item and the store is offering no solution to my predicament. No apology, no resolution, no satisfaction. The Pep Boys employee I dealt with even went so far as to say to me "what do you want me to do about it". Case in point for additional training needed.

Pep Boys does not seem to hold their employees accountable for their representation of the company and it is apparent in their satisfaction ratings. All this has added up to much consternation and much wasted time which the Pep Boys employees could not care about in the least. My next course of action is to mail a certified letter of complaint as far up the corporate chain as possible after I present a copy to the store manager in person. If everyone did this, this corporation would be much more inclined to handle mishandlings at their individual stores.

I felt that Pep Boys was trying to push me to buy its products and that the inspector was looking for perfection. My eight-month, like-new windshield wipers and the brand new windshield wipers didn't pass. If you want to pass the state inspection, I suggest you take it elsewhere besides Pep Boys. I had a feeling about its mechanics trying to push their products before I entered the store. That gut feeling turned out to be right. So do what you must with your car but beware that Pep Boys isn't your ideal auto shop.

A phone number was posted at the counter for the service manager. I called it and could hear the store phone ringing for two minutes, but no answer. Both the man and woman were there because there were problems with their previous service. The man said he had a 1 PM appointment the day before and his service was not completed until 5 PM. Obviously this store was not interested in keeping appointments or even staffing the service desk, so I left. I had already wasted more time than it takes to change the oil. I will never do business with his store.

Well 9 months later the tire goes flat. I have the road Hazard warranty so I call Pep Boys... Informed I have to wait for them to order that the replacement is prorated... based on tread wear? That I have to pay them to mount and balance them and the tire that cost me 200 9 months ago is to cost me another 100 to replace... I bring the old tire in, leave them that and the rim and go home... I was told 9:30 am. It's 12:30 and I have to call the manager. Paul says "it just came in. Give me 30 mins and I'll have them put it on the rim for and have it ready."

I drive back to the Pep Boys and here I sit again waiting for them to charge me for something that should be warrantied... that should have already been done... and that I am still waiting on going on 59 mins now... Incompetent, unapologetic bad service and hope never to have to have to deal with them again. Word to the wise - steer clear of any service from Pep Boys. Steal your money, steal your time and perform the worse service and could care less about customer complaints. Bad service... time consuming and expensive. Never again.

Thank god my husband was with me because as soon as I started driving, my car pulled to the left and when I kept driving, it kept pulling and swerving. Pep Boys has just lost a loyal customer!!!!! My family has been going to Pep Boys for over 14 years and to have experienced such poor service, I beg to differ. To top it all off, when we went back to finally get the alignment we paid for in the beginning, I was given a spec sheet with the time of 3:17pm, but we got there at 3:25pm sharp and no one attended to us until 3:40pm!!! The sheet also did not have the make and model of my car nor any of my vehicle's information therefore, the guy could have given us someone else's spec sheet!!! I was robbed of an entire day, my husband is LIVID, and I am so disgusted with the uneducated and inexperienced people who work there!!!

On the drive home the vehicle ran hot, check engine light came on, multiple indicators popped up on the dashboard. I had to return back to work as MOST of us do, so I had my father call to get the vehicle looked at (a senior citizen and a war veteran). My father immediately called me back and told me the individual named Tyler with no last name began to tell him "bring it back. We won't drop you off. We will get it looked at. We don't have any techs available for at least an hour and a half and we don't know the price." in what my father felt was an absurdly disrespectful manner.

So when he arrived I asked to speak to Tyler. Which I then was reluctant to tell me more or less the same. "We can't get to it now. I already told you that and if you have a problem with that you're more than welcome to come see me etc." Whoa wait! Tyler just disrespected my father over the phone and in person and I feel as though he just threatened me over the phone. Over a car? Not to mention Tyler hung up with no resolve. My father never asked for a ride home (my father and I both live within 3 miles of this location. Not to mention have an additional 5 OTHER vehicles to drive.

I'm writing this because at this moment my vehicle that only needed a serpentine has caused me to miss 3 days of work, multiple headaches and now put my elderly father in a very uncomfortable situation. I regret to inform you that after this whole debacle I've yet to been able to reach a supervisor or any form of management. So to my last attempt I will write this to the corporate office, fix the vehicle at another service location and write as many letters it takes to tell everyone I know my experience.

She then called her manager (Mario who was at home) and Mario said that I could go into the Pep Boys store and buy all of my own oil and filters and bring it to them and they would change the oil for another $25.00. What, you advertise oil changes don't you and I had an appointment and I had a coupon? So I said "you won't change my oil" and she said "I am sorry but the computer won't let me put in that type of oil for your make of car"!!! So they wouldn't change my oil unless I bought the $69.00 oil change. Seems like a scam to me!!

They now are telling me that it was the alternator and it's covered under warranty and will be ready by six. Okay, frustrating, again. So, I sit at Pep Boys until 8:30 AT NIGHT, when they tell me that Victor doesn't know how to change my alternator. They tell me that it will be the first car that Victor sees the next day when he arrives at noon! WHAT? Victor does not know how to do it, let alone my car should be the FIRST car seen the next day, no? Yes, you read that right. Victor the "Mechanic" was not able to figure out how to change my alternator in the 8 hours it was in his bay. So here I am, in the middle of a dark Florida city, and I have to walk home. On the walk I call my boss and tell him that, yet again, I cannot come into work. Did my boss believe me when I said a mechanic could not figure out a way to fix an alternator? Probably not.

So I make my way to Pep Boys at 8 am the next day and the morning manager Juan ** was not aware of the situation at all even though my car was left suspended in the first bay overnight. Juan tells me it will be ready by 10 am. I arrive at 10 am and finally! A “mechanic” knew how to change the alternator! But, there was another part which I needed. Or did I? As a young girl, I am not always aware of the severity of auto problems. Juan probably screwed me over in that sense as well. I could be understanding if one of these bumps in the road occurred during a visit. But all of this? I missed two whole days of work for a job that should have taken less than half of what it did. Because of the Pep Boys incompetent managers, unskilled mechanics, and under-stocked store, I had to drop a class this semester. Thank you, Pep Boys, for altering my academic career.

Maybe I should become a manager at Pep Boys because obviously that doesn't require an education. (P.S. Pay people like Benjamin more. Seriously. He deals with the ** that the “Mechanics” cause. I WISH I remembered the name of the night manager, it was something like Asif, or Atif, or Afis. Not the most helpful man, but he had a slightly better personality than Juan).

My husband told him there was no way, the truck rides rough like you are riding horse down the road. They insisted the tires were good and sent us on our way. They never checked the tie rod ends. He went back home, pulled the tires, checked the wheel bearings and the tie rod ends. The tie rod ends had very little play but he replaced them anyway. Then we went and had an alignment at Firestone and asked them to check the one tire we knew was problematic. The guy said he thought a separation issue was occurring (which is what we thought).

So we went back to Pep Boys and were told the exact same thing. That is where the tire is put together. "I've been doing this for 37 years and I know that is where they were put together." I told him that I've driven the truck for 16 years and it's always been a smooth ride until the last 2 weeks and it just keeps getting rougher and rougher. I told the guy I have the kids in the car all the time and it's important to me to have good tires on the car. Unsatisfied the way this was handled, we took the car to the next closest Pep Boys and we were told we have 3 tires separating. I've always rotated my tires and keep proper air in them. I think the tires had a manufacture defect. I've never had 1 tire separate much less 3 of 4 brand new tire with less than 30K miles on them. Pep Boys only solution was to buy a new set of tires.

We called corporate - that was a joke. My husband asked the guy at corporate if everything was documented just in case he had to call back. The guy on the phone at corporate said yes. However, he never asked my husbands name, phone number, which Pep Boys location, etc. The guy referred us back to the manager at the store. Anyway, there was no way around it and ended up spending $500 on another set of tires which was the best price we could work the numbers down at the store.

If you see the customer review then you can see how they mislead to customer and charged extra money. Total they charge from me $877. If Pep Boys representative rude with the customer and charged more money and refused to listen to customer. That is very very bad. Please look into the facts and refund $461 to me. If you need information you can reach my cell or email.

They are dishonest with the consumer and their mechanics are careless. I had them replace the sway bar and bushing and bearings; the next day I heard some knocking noise when I went over bumps. Took the car back to them and of course they found the source, apparently the bushing that is around the differential is loose; now I never had this issue before they replaced the sway bar, bushings and bearings and all they could say is "we don't have a mechanic with transmission experience" and we can refer you to AAMCO Transmission and offer me a free oil change after I spent $759.19 for them to fix the sway bar; bushing and bearings.

I am a very dissatisfied consumer and will do everything I can do so the next person is not robbed hundreds of dollars for repair work that will not last one (1) year. I'm going to their corporate office; they should refund me at least 1/2 of the money I spent because the car did not have a knocking noise when I brought it to them. I used them because I could not get my car to the dealer and it needed repair work immediately. Signed, A Very Dissatisfied Consumer.

So here is another thing, I order item online last Aug. 5, 2016 but I never received it. They help me put a claim to get my refund but until now I still didn't get my refund because they still have to wait FEDEX to response. They hold my money for long without getting my order and still didn't get refund. Now still making me wait until they response. What kind of service is this?

On Sunday I lose my facing behind right wheel in driveway that wasn't attached by Pep Boys tech. If I have lost it chewed up I am back to Pepboys. Same week starter dies 4 blocks from them so I am towed by 11am. At 130pm when I arrive nothing done. My phone calls I was told they were getting to it by 1230. $326 later at 345pm I am done. Was told come Friday same week to get cover on. Show up at 730am and no part. No communication of this. Could have been updated on Tuesday. Friday (Sept 2) afternoon manager calls me to make sure correct part was ordered (was told on Monday am he had it ordered). Not so. Now I am out of 7 days of my time extra money that if correctly done would correctly wouldn't have happen. I called to report this and got claim number.

On Saturday (Sept 3) was told by customer care it was closed from manager. Problem resolved. I told them NO ONE TOLD OR CALLED ME REGARDING THIS and I have not agreed to resolution. I now want his manager and not to close this without talking to me. I now will take my care back to Norfolk and get it fixed there for major work. After 16 years I have NO FAITH IN PEP BOYS. I ask manager could they clean up some. Every time I am there as the store is dirty, hot, and bathrooms are nasty, trash is always running barrels outside, most employees stay on cell phones facebooking, customers wait for cashier to get to front to check them out. So do they really care for you as a customer and take pride in service.

We contacted Pep Boys throughout the day on Tuesday, 8/30 and we were told the car was still be “worked on”. The Dacula Pep Boys location closes around 7:00pm, so we called around 6:00 pm on 8/30 to see if the car was ready, but we were told the car would have to be test-driven to make sure the suspension work was fixed and working properly. At 6:45pm, we contacted them again only to find out that the mechanic at your location took the car out for a test drive, but the car “died” on the middle of a busy road. We have never had any issues with our Jeep “dying” and especially while in drive. Jim told me they would have to keep the car overnight once again to determine why the Jeep died. Of course, my wife and I were starting to get nervous being that it was day #2 and something was wrong with our vehicle.

Yesterday, 8/31, Jim contacted me around 9:00 am letting me know that he had bad news. When the mechanic took our Jeep out for the test drive the night before, they did something wrong that caused all of the oil to fall out of the engine while the car was in drive. Because of this, the engine was destroyed! He told me that he would have to replace the engine and he authorized me to pick up a rental car from Enterprise Rental in Lawrenceville, GA. Before I picked up the rental car around 5:00 pm yesterday, I called Jim from my cell phone to get a status on my Jeep. He told me that the old motor was almost out of the Jeep and a new motor was coming from your plant in Indianapolis and would be delivered today.

I return a hour and a half they were still working on my car. There was only one mechanic on hand. I don't understand when I made an appointment for 5 p.m. and I was there at 4:45 p.m. I should have been taken right away. At the time I arrived there were several mechanics on hand and they were in parking lot just talking not doing a thing. I have to say I feel they took advantage of me. The person at the register said because the Saturn Vue made by GM was a specialty car that they had to charge that much. It's American made car. I am just appalled, upset. Just advising other people.

Another ten minutes went by before, finally, someone spoke to me. I asked the very simple question I had now waiting 15 minutes to ask, "who do I speak to about finding a car part?" I was told to go straight back to 'Parts.' It felt great knowing I had been ignored for so long, in the wrong place. Brushing this off, I walked to the back of the store where the parts section was. Three computers, zero clerks. Perhaps they were all busy ignoring others in the Service section, who am I to say. So, again, I stood and waited.

After yet another ten minutes, I began to pace back and forth like a caged tiger, looking down the long rows of high shelved parts I might never get the chance to inquire about; waiting, waiting for anyone to come help me. I began to reminisce about all the other car part stores I had passed on my way to the renowned Pep Boys. After another ten minutes of the staff's complete absence, I gave up. After waiting in various places for twenty-five minutes, for the help that was never to come, I walked out of the store.

While this email is obviously filled with light hearted ribbing, I am actually quite displeased with my experience in this store. I've worked in customer service for years and it's really sad to go to a store and receive no service at all. And honestly, I'll probably never go back to this store. I don't do a ton of car work, but when I do, I'll be taking my service elsewhere.

Finally, the workers tried to jumpstart my car in order to get a good enough boost to get a new battery from the initial shop that I received it from, Goodyear. The charge would not stay, so I payed for a battery from Pep Boy's shop, as well as the installation charges. When that was done, one of the workers noticed that my driver's side tires were low. He asked did I want to change them out. I asked how bad were they, and he claimed that they were fine for now, but recommended to change them in a few months at the latest. I complied and said that air was fine for now because I had already spent a lot for brake pad installation a few weeks back as well at the same location. The air for the tires was free of charge. After the air was input into the tires, I headed home to visit my kids before taking off to a get together at a coworker's house. I stayed until about a little past midnight and decided to head back to my house.

While on the road, I felt a strange pull on my side of the car. Shortly afterwards, my back tire exploded and popped off. After that my front tire exploded as well which turned my car around 360 degrees in three spins. I pulled over to the side afterwards. I highly recommend that no one considers Pep Boy's for any service issues pertaining to their vehicles. My life was in danger, and anyone else's could have been as well. I'm traumatized by this whole experience and I hope no one will have to go through the same thing that I have. Please heed my warning. This is not a good business. They do not care about anything but profit. Lives are not of the highest priority at all.

After two days, the compressor was installed and we left Nashville. (It took two days to resolve to issue and $1100!) After 30 minutes of driving leaving from Nashville the AC stopped working. We called up Pep Boys in Nashville and we were told to go to Little Rock AR to fix issue free of charge. We got to Little Rock late at night because the fix in Nashville took forever and we were forced to stay in a motel and wait for Pep Boys in Little Rock to open. Went to Pep Boys in the morning. We were told that they do not have anyone available to fix the car and that we should drive to Oklahoma City (5 hr drive with no AC) and that they are going to fix the issue once we arrive. We arrived in Pep Boys in OK city and were told we are not scheduled and that their mechanic is gone until Tuesday.

After explaining our situation, they attempted to fix the issue on the spot. The issue was due to the compressor PSI being too high causing a valve to be closed. They set the correct PSI and the AC in the car worked... for 12 hours. The next day the AC stopped working. We drove through 3 states in the month of August with no AC. We still have to drive through NM, Arizona, and Nevada. Driving in the heat with no AC with a dog is unacceptable. I would advise anyone to avoid getting your car fixed at any of the locations at all cost. Their mechanics do not seem capable or knowledgeable. If parts are needed they are incredibly slow to get and the labor hours are incredibly expensive. There is obviously no communications between stores.

I attempted to call customer relation at their 1800 number. No one picked up, even during business hours. When I attempted to leave a message, the mailbox was full (Shows you how many people called to complain). I will be going to the Pep Boys in Albuquerque to demand a refund or for them to pay for an outside mechanic to fix my AC. I will update this soon.

I then was appalled when I looked up the street a semi-solid line of oil going all the way up the street. I followed it to my corner. My house is approx. 800' from the corner the trail of oil then turned my corner and continued all the way from the direction I came from Pep Boys. I went home and got in my car. I backtracked it about a mile. Before I got so disgusted I went back home. Checked the oil on the dipstick - none to be found and bad burnt smell. I got back into my car... went back to Pep Boys. I went first to where my car was parked 30 minutes prior. Lo and behold there was a pool of oil there too - about 1/4 quart or more and there was this oil trail starting at this pool of oil leading out of the parking lot going the way I just went home.

I was fuming. I went inside, told the manager what his stupid mechanics had done and to go outside and look. I then showed him photos I took at home of all the oil on the ground at my house. He told me I should just bring the car back. I demanded it be flat bedded at their expense. I'm not driving it. There is no oil left in the motor. I will call Pep Boys corporate come Monday morning. I've tried to give them a couple of chances with past screw ups by their mechanics but this is the last straw. I'm done with their kiddie mechanics who don't give a ** about my car or anyone else's. I am also going to call Dept of Consumer Affairs. I have many photos now... pictures don't lie.

I requested them to call the store and after minutes of hesitation they finally called and got my receipt information. The manager then continued to ask me who installed the battery in the first place and I responded by saying Pep Boys installed it cause I don't know how to. So he responded by saying, "Oh well I install my own batteries." I have never felt so belittled in my life. Being at this location made me feel extremely comfortable and I would never go back here again. I finally received my battery at 8:01 pm after all the drama. While the manager continued to give me attitude up until the point of me exiting the building.

What is worse, is that he made us wait for 1.5 hours for the vehicle, and he kept the engine on the whole time deliberately wasting my gas. I had a full tank when I took it in, and only 3/4 tank when I picked it up. This guy is a psycho, and I will never go back to this place. I also lodged a complaint with Pep Boys customer service, but they are also refusing to do anything for me as they are only listening to whatever the store manager says. I will never go back to Pep Boys, and nobody else should either. If they are smart, they will fire this animal as soon as possible because he will make them lose business over the long run. If they don't, I hope their service shop goes out of business as they don't have anything but a bunch of amateurs and wise guys running their business and working in their shop.

Anyway, a different mechanic moved the stickers to the appropriate place, and now I can see while I drive now. It took the new mechanic 10 minutes to give me new stickers and went over the placement of stickers with me very carefully using good customer service skills. I will go back to that mechanic. Customer service seems like such an easy thing, except for Pep Boys.

Upon arrival at home I viewed my receipt. I was charged for a bulb they did not put in and waited another hour today. Dear Robert did come out and told me they had broken the handle on the driver's side door. They would order it and replace it free of charge tomorrow. Great. Another day wasted at Pep Boys. I was refunded my money for the bulb $34.99 bringing the bill down but was told it was the bulb costing $180.00. Told him no and I was displeased with Pep Boys. He told me Pep Boys did not need my business. Suppose what the one Robert **'s paycheck would look like where he's to tell all his customers that. I would not recommend Pep Boys unless you have plenty of money and are prepared to wait and have rude service.

Fortunately, I declined the services except for the sensor because my tire could only hold air for about a day, and I needed it. I scheduled my appt with Nissan to get the recall fixed. But what do you think happened when I went out to my car the next day? My tire was flat. After calling multiple Pep Boys and being hung up on by the first I found out that the person working on my car put the sensor in the wrong tire and replaced a full functioning one. So now with me being late to my appt with the dealership because I now have to put air in my tire, I'm livid. When I get to the dealership they saw that I had a receipt from Pep Boys with the reasons for my failed inspection. So they called and asked if I wanted them to double check because there didn't appear to be a problem with my brakes.

The result of this was that I was told, and I quote, "There is no way you should have failed an inspection for your brakes, they are fully functioning." So not only did Pep Boys try to screw me out of a recall repair, they claimed there was a major problem that actually didn't exist, and they messed up the one task I asked of them. So now instead of one day of dealing with car stuff I'm on 3, and Pep Boys is refusing to refund me for putting the sensor in the wrong tire. Basically this one location is awful. I have never received such horrid customer service in my life. But I do want to acknowledge the other Pep Boys near me. I called them and they were nothing but helpful with the whole situation. They called the manager on his cell phone for me when the other location just hung up on me.

Truck stalled two weeks later. Had it towed to PB location. BAD NEWS. Engine blown... "No oil in engine," they said... They would put another engine in for $3500. Towed back home and parked to determine next step. Had to move vehicle and when I entered key I tried to start. I was curious. WOW it started up. Been driving now for two weeks with no problem. Really disappointed with mindset/professionalism at that store!!! Never to visit PB again in this lifetime.

After installing everything the jeep started but with the same symptoms. A friend of mine told that he has a spare CPS, an original one. I installed it and all the symptoms were eliminated, jeep running better than ever. All this was 3.5 weeks after installing the Pep Boys sensor. I went back to Pep Boys with the faulty sensor and they started with, "We dont refund electronic components... Wait! This purchase was one month ago... Absolutely no money back". I asked, "Even the ones that are faulty?" They replied, "We dont have a way to test them, but we can exchange the part with a new one".

And I asked, "What if that part is not really faulty but is not working under the specs of my car? All the sensors will fail. I have to remind you that your system says that this sensor is compatible with my car but it is really not. It is sending a bad/weak signal. But if you want put your best mechanic to test all the sensors on my car, if one of the sensors works I will go happy to home. If none works I want my money back..." They shrugged their shoulders and offered the refund in a gift card. I took it and got back to home... Thanks to my insistence I got a gift card... YAY!!! NOT! I wanted my money back. It is not my fault that Pep Boys sells out of specs/faulty items. After using the gift card I will plan to not get back there ever.

There is no way that I will not be here at least two hours when they took an hour and a half to get car into garage. When I went to counter at 11:00 she said they were getting it in then. At 11:25 I decided I would go elsewhere and get my stuff and key back and leave. Then the mechanic came to get the car. I have been here many times over the years. Not sure why just I use my car care plan I bought when I'd rather pay large sums to anyone else to treat us like valued customers. People. They are always filthy to the point I fear using the restroom. Terrible when the wait is three hours. They have horrible service, unknowledgeable staff and terrible management. They lack any standards or professionalism. I called other places and they said their wait is 45 minutes with an appointment. That's Brakes Plus. I will go there and throw my prepaid service plan away. That's how strongly I feel about being treated this badly and being in such a nasty place.

I told him to go ahead with the repair and he told me I could expect the car around the beginning of the following week. He told me that the heater repair was also difficult, but assured me that they would be able to do the job. I let him know at the time that my car sometimes unlocks itself and asked that he keep it close to the garage and in the lot at night. On Monday I had to go and get some materials for my classroom out of the car. I went up to Pep Boys, and a young man came out with the key and went with me to get the stuff from my car. I found the car parked across the street in a different parking lot, unlocked and obviously away from anyone at Pep Boys supervision. I got my materials, locked the car and told the young man that my car needed to be moved closer to the shop.

I went home and received a call from Chris about 45 minutes after I had been home. He said to me, "My guys don't want to fix your car. They are afraid that they might break something when they go into the dash to fix the heater." I was shocked and asked him why someone didn't tell me that when I was there less than an hour ago, and why had they kept my car for five days when they had no intention of working on it. He muttered some other lame reason which I didn't understand and hung up. I went to pick my car up. It took 20 minutes to find the key, and Chris never even came out to talk to me himself. Another person came out, and when I told him what had happened he expressed shock and agreed that Pep Boys actions with regard to my vehicle were very unprofessional and was by no means a way of doing business. I will never go there again, and I suggest that anyone looking for car repair also go somewhere else.

I never get the answer!!!! He said he will check for me... So, Pep Boys called back in 10 minutes and said that the ITEM K6229 was out of stock!!! How you can sell something which you don't have??? The other explanation was that the website is not updated!!! Please update your website and after you do business!!! Nobody call us to refund the money during that period... So what will happened with our money if I didn't call today??? WE ARE VERY DISAPPOINTED!!! For sure I will never buy again something from Pep Boys!!!

The worst thing is not to losing the money. The way they treated me especially the store manager, who said "You knew the remote was broken, that's why you brought it over here". I told them they locked the car with the remote and I couldn't open it. They lied into my face: "We never locked the car." Then how come I couldn't get into the car? Also they don't know, I have a very expensive alarm system and I getting messages onto my phone every time when the alarms goes off, and the Pep Boys workers tried to open the car with me at 9:25 AM and 9:30 AM and finally the workers across the street from the car electrical shop came over to the Pep Boys parking lot and stopped the alarm at 10:05AM. So I lost $80, and I was called a liar and a scam to try to rip them off.

After calling at least 5 times the next week, I spoke with Chris and he told me to bring my car back up there the following week and he would see that it gets fixed right because their alignment machine was repaired now. I did as he instructed and took it in on a day he said he would be there and not only was he not there, when they called him to confirm what I was saying, he claimed he didn't know anything about my situation. I grabbed the phone and after about 30 seconds of reminders, he suddenly recalled who I was. They took my car in and then called me to tell me they couldn't do an alignment now because I needed new tie rod ends. I took it to another Pep Boys location and they did my alignment, no problem.

My second experience with the Austell Pep Boys happened yesterday. I took my car in for another oil change and told them I wanted the high mileage oil change and had a coupon for $15 off. The manager was once again Joe. I dropped the car off and went back 4 hours later to pick it up and they couldn't find my paperwork or my service ticket in their system.

After looking through every ticket in their service department, they found my service ticket stapled to a receipt with someone else's name, address and phone number on it. Then, when I gave them my coupon they said the system wouldn't take it because I had gotten the manager special oil change and it was already discounted. Then he told me the price was $69! I about died. After looking at my receipt, I saw that I was charged $20 for wiper blades that I didn't request and there was no discount taken at all and they left all of the other customer's info on the receipt! Talk about not giving a what! I will never use the Austell Pep Boys again!

After exhausting all diplomacy, we are now hiring attorneys to force them to respond for their negligence. We are opening a case with FHP for possible culpable negligence and sending formal complaint with FTC for criminal and dishonest practices. Pep Boys are total criminals and they will get you killed with their careless services. Service manager William, area manager Frank ** total scumbag rude and disrespectful, claims manager Steve ** does not even responds calls. Avoid doing business with Pep Boys. They are so bad that their store manager name is hidden from customers. They refuse to say the name. No one is accountable for anything there...

All was going well until it came time for them to ask me about an alignment. I didn't think the car needed one cause it was done by Dodge not too long ago but with the new tires I figured it's always better to at least check. So they persuaded me with a 30.00 discount if I needed it so I said "Go ahead and check after installing tires." Few hours go by, Mike comes to me and say "Let's go into shop to see align check results..." Lo and behold the alignment is off, just slightly, more so in rear, nevertheless seeing the red values on the screen and spending 900.00 on tires I said go ahead with the alignment. I asked to print the alignment screen for me so I have the before and then after values for comparison and I was told the printer is broken (how convenient, after reading other reviews about Pep Boys) no foul I said, I have my trusted phone, I'll just take a picture or two and confirmed it was OK and I also wanted after alignment pics too. Mike said no problem, took my before pic and was told they would set alignment right now. Time for me to go back in waiting area, no prob.

I went right outside from shop, lit a cigarette, had two puffs and Mike was behind me already saying "OK, all done." I was like WOW, really, that fast. I know bit about cars, no way it was done that quick. His response to me was, "Well, I have my best guy on it." Back to shop we went, all values on screen were in green (mostly) close enough, I guess but values kept moving as I was standing there. No tech in sight, of course no printer but I was allowed to take the after picture with my phone and told Mike this car is hard to get steering wheel straight. Dodge had prob and if it wasn't I'd turn right around and be back, he said OK. Was also told "You can't align rear of a rear wheel car" which I know isn't exactly true, also noticed a little grease on my new tires and wheels (20" custom wheels). Said nothing, figured any good shop is going to clean that up. Off to register to pay my 884.33 and off I went.

Now, on highway drive home I immediately noticed wheel wasn't straight (was when I took it in) and car drifted to right if I held wheel straight. It was so slight the average person probably wouldn't have noticed it, but as I said, I know my cars. Called Mike right away and made appointment to bring back first thing in morning next day, to correct... No big deal. On to next morning 9 am... car got in shop right away. I expressly asked 4 times that when car got on alignment MACHINE I WANTED PIC OF VALUES AGAIN TO COMPARE TO LAST NIGHT'S PIC WHEN I LEFT. Once again Mike said "No problem." I said once more... "I know printer doesn't work and I want to see those numbers before the alignment is 'fixed.'" No problem he said.

Some time passes by and I look in shop and car is up on lift way longer than the 5 min yesterday on alignment so I found Mike and said "What happened, I want pic of those before values" and I told him I was upset that they would do alignments and offer printouts with a broken printer, he says oops, the tech (his best guy) forgot to save the before values, (how convenient) and the view I was seeing was totally different than yesterday. I pushed the issue, wanted to talk to tech for myself but of course he was nowhere to be found. Mike just told me he already asked him and he didn't save the before values. I did get Mike to get back to screen I saw yesterday and compared to pic I had from so called alignment day before. Numbers were totally different, in middle of this Mike also said, "Oh no printer's not broken" (cause I mentioned how he could charge people on a broken machine, he said printer is out of ink).

"REALLY" I said. "There is a Staples literately next door, do you want me to go for you," of course it was laughed off. I also showed him the white grease that was spewed all over my new 800 tires and custom 20 inch rims. It was everywhere, a total mess. Couldn't believe after paying that amount they gave me the car like that, so I was told they would clean it up. So after another 25 min on alignment machine, once again way longer then the 5 min day before I was told tech would take for a test drive and let me know how steering was. I said "Hell no, I'll take the car for a test drive and I'll let YOU know and if it's not fixed I want my money back," was told no problem. I said "If it's fixed, no harm no foul about the 'printer problem'." Went out on drive and steering wheel seemed straight and tight, way better than they let me leave with yesterday so I went back and figured all well.

Not so fast, 6 days later, today... I noticed the white grease got embedded into the rubber and now there is a weird yellow partial ring around my custom black wheels, didn't wash off, looks like crap and I found damage to one of my wheels (will do better inspection in daylight tomorrow). I honestly believe tech left grease on wheel hoping I wouldn't see damage. It's small gouge and yes I do have some curb rash but this gouge wasn't there before I brought car here, so now my 800 new black tires have white grease stain and new gouge. I believe the grease is used to stretch the tire on to 20 inch rim and think there is a special machine for the larger tires/custom wheels which they don't have so grease the ** outta them and STRETCH I guess.

How can you advertise having the larger tires in stock for install but not have the proper equipment to install them. Total BS. The kid GOUGED my custom wheel trying to stretch tire on, no doubt. My dumbass fault for going to a Pep Boys. I am going back tomorrow to complain about the permanent white grease stain and if allowed on this site, I'll update.

Moral of story so far... DON'T SPEND 884.33 ON TIRES AT PEP BOYS AND EXPECT A PROFESSIONAL CUSTOM JOB. Find a custom speed shop. One more thing, they didn't want to give me any paperwork showing the car was brought back next day to realign from previous day or clean grease off wheels. I got a copy of a receipt just saying computerizes alignment, no mention of it had to be done again. Steering wheel is straight again but tires look like crap with white grease stains, so do my wheels.

Now 2 months have past and my brakes are still leaking, so I take it back up to Pep Boys to see why my brakes are still leaking. Well it turns out that Pep Boys put a faulty part on my car without even thinking about the consequences, and if it had me get into an accident. So I let them replace the faulty part they put on because the part was still under warranty. So I drop my car off for a full day and a half to finally receive a call to say it was ready and good to go at around 2pm. I am able to go into Pep Boys around 4:20pm thinking that it will be quick. I stand in line for 5 mins and then I hear "I'll take the next person in line" only to wait another 5 minutes while the woman finishes cashing out the customer in front of me. (Now it's 4:30 I have to be at work at 5.)

The woman starts to look up my information then ask for me to pay my 6 dollars that I owe for the repair. The part is under warranty so I decline and ask them why am I paying that. She had no idea nor the man standing next to her. Another 10 minutes goes by and they finally get my bill settled. So they hand me my service packet, and just before I walk out the door I didn't see my key. I asked them to please give me my key. (It's now 4:45 and I'm running late for work.) Now during this whole time not a single person actually seemed to care that I was in a rush, and also the fact that they were doing their jobs to the least of their abilities.

PEP BOYS LOST MY KEY, and after 45 minutes of checking to see if they locked it in my car, looking in the trash, under the stapler, and even the general manager came to look for my key never saying a single word to me about the inconvenience that they are causing me. (It's now 5:30 I am late for work.) I will never go to Pep Boys ever again to have my time wasted and my patience tested. It is truly a dysfunctional corporation with terrible customer service. I ADVISE EVERYONE TO STEER CLEAR OF PEP BOYS.

I would say the bad experience I had with this one store is not a representation of the entire chain. I'd like to remember Pep Boys as still that familiar 3 men with a bubble head icon I came to know associated with good service. Like all companies, there are good employees and a few bad ones. Pep Boys has stepped up to the occasion and heard my concerns. Most importantly, they made it right! That is a hallmark of any good company.

As Pep Boys made a great service recovery from a service issue, my trust in them is re-enforced.

Original Review: Jan. 28, 2016

STAY AWAY!!! Unless if you enjoyed being lied to, taken for a fool and ripped off up front. On Jan 26, 2016 around 10am, I brought in my Infiniti FX35 for brake pad change and a suspected seized rear driver's side caliper to Pep Boys in S. Fry Road, Katy, TX (store# 1484). I've used Pep Boys in the past dating back to my NY days and they always did a great job on brakes for me, even better than the brake job done by some dealership in my experience. This shop also did the rear brake pads change on my Nissan Pathfinder Platinum a few months ago without any hitch.

I was told by the manager that besides my pads my rear driver's side caliper needs replaced due to a seized upper caliper bolt. No surprise there as I already suspected it due to presence of excessive brake dust and gradual pull to the left when driving in a straight line. I was also told my driver's side CV joint boot is torn and needs replaced soon. I told them not to change it (CV joint) yet as I want to canvass for best prices.

After picking up my vehicle in the afternoon, on the drive home I noticed my brake pedal travel was longer than normal and I had to floor the pedal for the brake to completely bite. This is common indication of presence of air pockets in brake lines that can happen if the brake lines are not bled after a brake job. This is dangerous and not conducive to stop and go street traffic driving. On arriving home, I checked my brake reservoir and was livid to see blue color brake fluid. They charged me for brake fluid change yet my ATE super blue fluid is still in the reservoir. I called the manager and ask what type of brake fluid was used on my vehicle and was told it was DOT3. He told me it is clear color when I further asked. I confronted him that my brake fluid was not changed and my system not bled or bled properly at the very least. He told me to come back the following day and he will be waiting around 7am.

Not wanting to miss work, I came around 7:30am. Manager Jose was not around and I was told by the counter person Jose usually arrives around past 9am. The counter person suggested for me to have breakfast and come back at 9am. I insisted to wait and asked him to call his manager from home and get the mechanic to work on the car ASAP. He then told me the mechanic said he just top off my brake fluid. I said but I was charged for a brake flush and asked him if it was normal for them to mix fluids of different grades or at least of different colors? There's a reason why fluids are color coded. ATE Super blue though does not conform with standard color code. More so, ATE Super Blue full synthetic is DOT4 and the brake fluid they allegedly used on my vehicle was DOT3. He replied "no". Thank you very much! And why my pedals feels spongy? Shoulder shrug.

After they bled my brake lines (supposedly the second time), a mechanic came out and asked me to see the freshly dripped blue fluid on the floor. I pointed dark circle dirt on the spilled fluid on the floor. An indication my brake lines were never bled as claimed. Bleeding the brake fluid properly should have removed those dirt. I left my business card to the counter person and asked him to have the manager call me once he gets in.

So the manager called after I've left and offered for me to provide to purchase for me the performance ATE super blue brake fluid and suggested they do a complete flush using my preferred brake fluid. I said you are not touching any of my cars again. You only got one shot at integrity and you flunked miserably. And about that torn CV joint boot, I pointed out that I just had my ball joint on the driver's side replaced at the dealership and had the car thoroughly inspected for suspension noise very recently. There's no way the dealership could missed that. Coincidentally while waiting this morning I overheard the counter guy on the phone with 2 customers talking about replacing their CV joints. Some bad roads in Katy area to have such a big issue of busted CV joints in just one local shop - a nice coincidence, bad luck for the owners, good business for the shop.

The manager apologized profusely, said he addressed the mechanic wanted to have another shot of making it right and offered for me to purchase the CV axle joint and he would install it free of charge while I watch. I told him I was still so mad and not wanting them to touch my car. I told him I was in no capacity to make the decision being very upset at the moment. This was theft of service. I paid for a service that was never performed and had I not been handy with cars, I would have been duped. I can't speak for others who had their service in this place but God knows what sort of stuff they did for others. I reminded him that he did not deliver his commitment to meet me at 7am as he promised, so how would he expect his team to do the same? Do yourself a favor and take your business elsewhere.

Upon leaving, I noticed that they had charged the fleet for an oil change, tire rotation, oil filter, 6 qts. of oil, etc., although they clearly said no work had been done on my car. I immediately called the fleet and told them not to pay the bill. I called Pep Boys "customer care" to complain, and was told I would be contacted within 48 hours. To date, no one has called, although the person I just spoke with said they should have said 2 business days, not 48 hours... Either way, I took myself off their mailing list, cancelled my Pep Boys rewards card, and will never set foot in any of their establishments again.

I couldn't help but notice the earlier reviews in which people observed the mechanics sitting around, playing on their phones, and basically avoiding anything that looked like work. That pretty much sums up the atmosphere in store 0453. Another guy said he had been there since 8:30 in the morning. The clincher? Fleet management said they didn't even require authorization for an oil change. Rebecca straight-up lied about the reason I was kept waiting. Bad service is one thing... insulting customers and lying is another. Charging for work that was never done is theft, pure and simple. Never again, Pep Boys! You lost a great customer.

I take the car in yesterday after I blow a tire, the appointment being only for replacing 4 tires with new ones. About a half hour in one of the guys comes out and tells me both my front axles are bad. I have noticed the creaking he claims his mechanic heard 'loud and clear' pulling it into the shop, but only extremely rarely. Knowing nothing about cars, I ask him if this is something that could be dangerous. He says it should be fixed soon if not immediately, but he's not sure of the severity and he'll be back to tell me in better detail.

At the end of the appointment they ended up recommending over $1,200 in repairs for things I have never experienced problems with (the axles, brake rotors, brake pads, headlights) or even mentioned wanting looked at. Yet, when I took my car in last month to an independent shop for an oil change, the mechanics there didn't mention anything despite getting as good a view of the underside of the car as Pep Boys did. All I got out of that was new oil and a replaced radiator cap for around $50. And at the end of ALL THAT Pep Boys put the wrong sized tires on my car only to call and tell me 2 full days later. Be VERY cautious if you go into a Pep Boys with no knowledge of cars, especially if you're a woman and go in alone! All they see is the chance to try and convince you to buy things you probably don't need.

On 1/6/16 I received a call from Sal, the Service Manager, telling me "I gave you $100 back plus free rotors, how come you are not happy?" Where did I get the rotors for free when I still have a bill for $116.04? I gave Mr. ** until 1/7/16 but still no phone call so I called the customer service # again, between 5:40-5:50, this time spoke to Angel. He was sending an e-mail to Mr. ** and the management team, escalating the case. On 1/11/16, I still haven't received a phone call so I made a 3rd phone call and spoke to Angel. He told me on 1/8/16, an e-mail was sent to both Joseph ** and the Division VP and was surprised I did not receive a phone call. Angel transferred me to his supervisor James.

I explained I want the additional $116.04 plus some money from the August bill returned to me and a phone call back by 5:30 on 1/12/16 or I was contacting Better Business Bureau. James sent another e-mail to Mr. **. Today, 1/12/16 , I did not receive a phone call again. I called, at 5:45, once more spoke to Anthony and told him not only was I contacting Better Business Bureau but also Consumer Affairs, since Pep Boys doesn't seem to care about their customer service or their customers. I would appreciate some assistance with this matter.

I arrive at the Portsmouth location and they tell me it will not be done until closer to 8 pm. He tells me he didn't understand why they told me it would be done by 6 when the work order called for a 5 hour job. Now I am stuck and needed my wife to leave her work to pick me up and take me back the next day. I think they lied to me the minute I walked in the door and misled me all day to get my business. Like I said if they simply were honest and told me they couldn't get the work done by 6 pm I would have no issue. To top it off they charged me $600 in labor. I think these guys are lying thieves willing to do and say anything to get your business. Don't waste your time!

I was in a hurry, so I didn't really notice the prices on these items until they rang up to 22.00!!! I am a mechanic and I know what these should cost. The small pliers should cost 5.99 for the generic ones I purchased, but at Pep Boys they were 11.99! (I get the real Vise Grip brand for less than that.) The fix-a-flat should cost around 4.99, but they were at 6.99 and the bolts I bought are 1.95 at Advance Auto, but theirs was 2.95. I can't say I was a regular Pep Boys customer, but when I found out what they had done to the prices and the condition of their store, I realized they will be closing soon (why else would they let the store go like that??)

Original Review: Dec. 6, 2015

I drove down Thursday night and checked into Quality Suites, Deerfield Beach, FL early than normal but room was not ready. It was about 1 PM. I visit dead relative 20 miles away and then on way back after 3 PM, my Honda CRV 2002 just stopped. I was able to get into Shell gas station in Deerfield Beach, FL about 6 miles from Quality Suites thinking I just need maybe fuel pump, alter or something quick. This CRV is in excellent shape and now they say I need new engine after charging me now under $1000.00 so not sure what to do. I am scared and just wanted what was making car not starting. It just won't start but it's not battery. You can start the car but it just does not stay start and it is just the fact that everything else is fine in the CRV.

I had to take a taxi home Thursday night, cost $20.00, and been stuck at this Quality Suites since Thursday. And had planned to do some other things but now I am not able to do anything and I am just hoping they would understand I have no money and I am on a tight budget. I am so upset and afraid and just want to say my father-in-law loves Pep Boys. He may be the only person on this planet that actually goes there thinking he is getting best deal. And he does not understand I used them before and the only reason why this time was they offer free tow truck and it came before the other companies did. I rather have got a new car for this time and money now but I am most upset.

Finally, they charged me $30 to rotate two tires, and when I was able to check my tires in the daylight, no tire rotation was done. When I called their consumer line to make a complaint, I was given a case number and told Scott ** had to call me within 24 hours. He never called. Four days later I called again, and was told ** or the President, a Mr. Davis, would call me. Still waiting on that phone call as well. Pep Boys has ZERO INTEGRITY.

After I paid them to do the work over $250 for a sway bar that could've been replaced later but they told me that was the problem. Needing new tires was obvious but didn't tell me that the tires was the main problem for the noise; otherwise I would have got tires in the first place. They changed the words around and paperwork after I called corporate then expected me to turn around and pay for tires. Oh and all of a sudden I need shocks, struts put on too and not to mention wheel alignment totaling almost $2,000. Pep Boys love getting over on women.

How many more times did they lie to me before I caught this lie. I felt cheated in the past and caught them in this lies to make money at my expense. I have another issue with my other car after they replaced the shocks to pass inspection. The rear now make a squeaking noise which Pep boys tells me will cost 1,400 to fix. I will have Sears verify the shock work as well. P.S. because I didn't have Pep boys do the fake repairs I had to pay them to reinspect the car for $38.00. Pep boys should have a class action suit against this practice of cheating.

Upon my arrival, the Service Tech “Rich” was polite and courteous, but he entered my brake job as $214 with OEM pads. I explained that this wasn’t what I expected, and that nothing was discussed when I made the appointment. The Service Manager waded in loudly, and with cuss words, that the “cheapo” pads would cause squeaking and throw off residue into the brake cavity… In other words, don’t accept the “standard” pads, but use the OEM or ceramic versions. He mentioned the upgrade in service warranty of 6 months, although that wasn’t a big deal in my eyes to justify a $70 increase. Somewhat reluctantly, I authorized the $214 and left for breakfast and some errands with my wife expecting to pick up the car around noon.

At around 10:30 am, Rich called to say that new rotors were needed (apparently they couldn’t even be turned) with additional charges of $125 or more. I instructed Rich to have the car re-assembled, and I just drove the vehicle home. We have relied on Pep Boys (and this store, in particular) for many years and purchased plenty of automotive after-market items. Perhaps this was an isolated incident, but service personnel should realize how long-time customers dislike the feeling of “up-selling” in a rude manner.

Realistically, I doubt if Pep Boys would knowingly put “crappy pads” (per the Service Manager) or other inferior products on my car. I expect common courtesy in the automotive servicing business, and I have cherished the expertise of many service techs in explaining options in the past. I recognize the highly competitive automotive repair market driving aggressive pricing strategies, but in this case, Pep Boys was out of line. This is not classic bait-and-switch advertising, but it comes close.

They claimed to had fixed the problem and here I am less than 48 hours now, and the vehicle is now loud. Then engine, no longer quiet. I feel the "mistake" they made caused catastrophic damage to my engine and I am now looking into the law to see where I stand as a consumer. I am afraid to go back there. I am afraid to drive my car and lose my job if my car breaks down. I paid $1,338.87 for the repairs and tires I needed. Someone, please help if you know where I can go from here. I thought all repair shops were supposed to hire licensed mechanics but I was wrong.

Not too long after that, my mom had to take her car up there, she thought it might be a problem with her alternator. And since she'd bought it from there, she had a warranty. So we went up there and Craig, the manager, tells her that yes, there's a problem with her alternator and he'll order her one for replacement and it should take 2 days. Now, before this, he's telling her how much it's going to cost her to get the alternator replaced, that her warranty doesn't cover labor. My mom is not happy and tells him that she feels like she's getting railroaded. He just walks away from her while she's talking. WHILE SHE'S TALKING. We go over to the counter and she hadn't raised her voice. She just feels like since she hasn't even had the part a year, she shouldn't have to be out of pocket.

So I ask him to show me the warranty since he's just ignoring her. He hands it me and doesn't even look up while she's still trying to talk to him. I'm looking over the warranty and I'm like, "wait a minute, this warranty says this part PLUS labor is covered for a a year OR a certain amount of miles." He looks at her mileage and says that yes, since she's under the number of miles that parts AND labor are free. I'm like, "Really? So if I hadn't said anything you were prepared to charge her $250 for labor on a part that's under warranty? Right." 2 days comes and goes, he never calls. I'm calling up there on the regular trying to find out where the regulator is, I get no response.

I finally get told the part is there, so I take the car up there. The guys up there know me by now, and want to know why I think the car needs the alternator replaced. I said, "Craig tested it and said it needed to be replaced." Dubious looks at this, they take the car back and test it and it turns out NOTHING IS WRONG WITH HER CAR. How do you have a manager running a mechanics shop that appears to not know anything about cars?! Never again will I or anybody else I know go to this Pep Boys. My entire experience had turned me off the franchise. Pep Boys did get in contact with me via email to copy them on my complaint on yelp, and I haven't heard from them since.

When I got there I went straight to my car (no was around it and it was parked outside their bay with the hook). I notice and took pictures that my throttle body was never removed yet Cesar told me several times that I needed this service due to what they discovered. How can you diagnosis something when you never looked at it? I did confront him on this and I told him that I felt he lied to me. He called them tech that inform him he was only suggesting this based on mileage. I ask to see what my bill for their repairs would be. Before taxes it was $368.43 but $33.46 of that were SHOP FEES! If you remove the shop fees my bill would have been $334.97 before taxes. How can any repair facility charge 10% in SHOP FEES? They need to be upfront about their shop fees. I worked in this industry 20 years and this is the type of service that gives the automotive industry a bad rap! This store # was 0741.

We came back the next day, mind you he didn't call us like he told us he would and when we arrive, he has a friends car behind ours, outside of the shop working on it and the brand new parts from our car engine are scattered across a counter and mixed in with some old parts belonging to the car he was working on behind us, mind you this is against the law. Following that, we felt an instant bad feeling and he told us that he hadn't done any work and wouldn't unless we gave him the approval even though he had just told us the day prior to that day that he would be working on it and then he said if we approved it, he would open the "head" and see if valves are bent but that would cost us 2080 bucks.

My heart dropped because we were from out of town and that was the only transportation we had. And on top of that we knew the jig was up. So he basically ripped our car apart and used our parts on his friend's car, leaving us without a car and then thought we were really gonna pay 2080 for a diagnostics.. Well I'll tell you I'm writing this as I am on the Grey Hound back to Michigan. You thought **, you thought. That place is beyond shady and I would attempt to fix my own car before I bring it there because they will steal your parts and they will issue you the worst of worst problems with your car and then make you pay top dollar just so it can break down again and you can go back because the first time we went to the pep boys in Ohio, the car broke down a week later in augusta.

They tore my engine up and I was so mad that I told them to put my car back together again and they were not getting ** from me. Now I am without a car and now I have to buy another car. Pep Boys charged me 310.00 for the crank sensor that I'm not sure they even replaced. I think they broke my belt because I am a black woman and because I was from Michigan. I am going to file legal action asap!!!

Pep Boys are racist and crooks scam artists and they need to reimburse everyone including myself for destroying and tampering with vehicles. This will not be the last of me they hear from. I swear to God on this! They need to be shut down immediately! The manager acted like he was deaf and is racist as all hell! I'm sick of this **! My car was fine until they got a hold of it. They couldn't tear the body up because it was good and new parts so they went for the engine. Dirty scam racist **!

All the car needed was the front right wheel bearing replaced, which the bearing itself cost 50 and another 50 for the job. They wanted to do both sides of the wheel bearing, the calipers, the brake pads, the rotors, and all the hoses and a power steering flush which I did a week before; and which all in all was 700 in parts and 600 in labor. So I ended up buying the front wheel bearing online for 50 and had someone else do the job for another 50 and it fixed the noise the car made while turning. These guys are out to scam you. Good to have some common knowledge of your car and the internet to see what's really going on. Don't let these people fool you.

Updated on 10/14/15: So they finally put my timing belt on and to my surprise, they didn't charge me. I don't know if it had to do with me calling the District Manager on Sat. Anyhow, this experience was a bummer & I cannot recommend these guys. I am a Santa Monica native and I worked automotive jobs for over 8 yrs. If you take your car here, you will be taken advantage of unless you know exactly what you need & you should do price check in advance from Auto Zone & a dealer of your car & compare. Service Manager Adrian was trying his best but Aaron was very rude & left me waiting on hold numerous times until I hung up & called again...

When I met manager at store on Monday he said the new battery they put in was drained down to 4% and could not do diagnostic but a mobile unit he could call had the equipment needed to do it at a cost of 135.00 per hour. I told I would think about it and call back maybe better to just take to the dealership for service after making arrangements. Of course the battery thing was a lie to just make a sale i have been told by every service shop i spoke to. I later called and said I would come tomorrow to settle my bill so car could be moved to dealer. When I came in manager was not there and nothing was in the computer but a charge for tolling 49.99, which I stated was not the rate we were given over the phone by pep boy, and a charge for 89.50 for diagnostic that was never done. But they could do nothing until manager came in after 12 noon, and the mechanic was off.

So I had to come back later to see manager. The manager insist nothing here can do about toll charge already on his computer and that they did some work but cannot tell me what it was or their finding except he thinks I need a new computer. I told him to write down what they did and their finding on computer receipt to show what I was paying for. He refused and said the dealer will then take his finding as true and do that work instead of diagnostic. I have high blood pressure and did not want to get upset so I paid and left never to return again. Ever one i spoke to has had a negative experience with pep boy service. I think they need new management as their days are numbered.

My husband went ahead and purchased a battery from your store and installed in your parking lot before leaving. Thankfully there were no issues with our alternator. Bottom line is you should have better customer service and understanding of individual customer needs. I wasn't asking much, just a little reassurance would have been nice. If we had gone to an AutoZone they would have checked it and if bad would have installed on the spot for us. No questions asked. I will not be using Pep Boys for any other auto needs at this point and will be telling others of how helpful your service department was.

Now, I'm not a professional mechanic but it only takes me an hour to replace all four sets of pads on my truck. Why did I get charged $304.50 for something that takes an hour to do? Other charges that I thought were fair, $110.00 labor to install all four rotors, $134.99 for new rim, $74.47 for extended warranty, $35 for shop fee and a few other misc. fees. Is this right? Please Respond.

Original Review: Oct. 6, 2015

I went to the Pep Boys, 2399 Piedmont Road, Atlanta, GA on June 2, 2015. They said I needed an ignition control module for $156.96, ignition coil: 138.00, remove and repair spark plug wire, diagnostic: 89.99, wire set: 59.99... The total was $755.71. I had spark plugs installed by ** on 3/13/2013. The car ran OK until 9/20/15... Had to have it towed, and the closest place was AAA. They had to install a starter assembly $17621, core charge: 35.00, starter assembly: $105.30, ignition control module: $199.95, ignition coil: $88.75, ignition coil r & r: $105.30, total: $780.43.

As you see, I had to have the same work done that was done at Pep Boys on June 2, 2015. This is totally unacceptable. To make things worse, I had a new starter installed at the Pep Boys, 4105 Buford Hwy, Chamblee, GA. On May 11, 2011, and now 3 years later, another starter had to be installed. I have used Pep Boys for years, but somewhere it's broken down big time. I won't ever, ever use Pep Boys again. I even wrote the CEO, and apparently, he wasn't interested either since I've hear nothing from him either. I would suggest if you have further work done at Pep Boys, be sure it's installed correctly so it doesn't have be done over again, and charged again for the same service.

So I came back yet again another time and he was finally there. ** installs the electronic ignition after screaming and yelling at ** (Service Manager), with profanity laced with insults at each other, but more importantly the car would not run properly. Now I was told to buy a new carburetor for $400 and was to pay an additional $275 for the labor, which now I have paid at total of over $1,200. After installing the new carburetor the car still wouldn't run properly so ** and ** were fed up trying to fix my car and just told me to leave, with a car that is more broken. I called the corporate office and talked to Gayle **, which she did not want to help me. Then I called the Pep Boys Supervisor of Nevada, Shan, in which he directed me to the 4155 S Jones Blvd, Las Vegas, NV 89103 location. They tried to fix the car, but couldn't, without realizing that the carburetor was defective.

Now I have a blown engine with two bad cylinders and they had the car for 30 days trying to fix it. My car hasn't run for two months, I have lost time from work and I am currently suing them to rebuild the engine and damages up to $7,500 at the small claims court in Las Vegas. My first experience with Pep Boys on 637 E Sahara Ave, Las Vegas, NV 89104 with manager ** was another disaster, affecting the steering wheel due to shotty mechanical work, which I was able to resolve the issue out of court. I advise anyone who wants reliable car mechanical work to never trust Pep Boys as my experience with them proves it.

Well now Pep Boys has the car once again. It was towed over last night for 24.99 and they ran a test that tells them the part is "FAULTY." They will honor the limited lifetime warranty but it will cost another 315.00 for the labor to put it in. I feel if they would have sold me a good part and not a faulty part I would not have to spend more money I don't have on this car. Plus 20.00 for power steering fluid so I have paid over 360.00 so far. I just don't have another 315.00 to do this again and I never have received a call regarding this from the store. I did call the corporate office at 1-800-PEP-BOYS about this. They said someone should call me within 48 hours.

Upon my visit to the California location, they informed me that they found various parts of the brakes were never hooked up properly and those loose parts got lodged between the breaks themselves, locking them up. I was also told, that there were parts, that I had previously paid for, that were never even installed. The California location allegedly "fixed" the problem only for the brakes to go out AGAIN as I drove through the Cascade Mountains, coming into Washington State.

In Washington, I took it to the Everett location, where they allegedly "fixed" the problem, telling me that a couple springs came loose, so they "replaced" the entire hardware kit, which ended up going out a month later. AGAIN. Now, having been at the stores over a half dozen times, I went to the Pep Boys location in Marysville, WA, hoping to start fresh and rid myself of any future terrible experiences, and to save you (as the reader) time, let me just say that this issue has reoccurred 6 plus additional times, making my visits to Pep Boys add up to something in the mid-teens.

I have spoken with the general and regional managers. I have also called the corporate office several times, being promised a call from the Vice President of the company, who has yet to speak with me about resolving the issue. Everything to do with my experience at Pep Boys has been a sickening expense to me and I'm writing this now after waiting more than a week for someone to resolve this problem, which only reflects the poor quality of their customer service and their lack of empathy, urgency or even practical sense of resolution at my request for a refund at this point is disgusting.

So, according to the customer relations line, I must wait ANOTHER 24-48 hours, at which point, they may or may not contact me, because it's been 5 days since I was promised a call the first time. I would highly recommend that no one comes here, regardless of age or experience. Nor would I consider this company anything more than another cold-natured franchise that just wants your money and doesn't care about the customer. Considering my experiences throughout the country, at each location, I would think this is enough validation for you to consider never coming or sending anyone here.

I went back to the service area to see what they were talking about and they showed me that the pads were worn thin and claimed that the rotors were burned and cracked. One rotor had a dark mark on it like someone had splashed oil on it and they said it was scorched. I asked about the possibility of turning the rotors and they said that never works and that there are problems with balancing and alignment and warping of the rotors so they said it was not safe and everything needed to be new.

Upon my own inspection the rotors were worn but nothing out of the ordinary. Some light wear bands which would be expected with 60000 miles. I needed pads in front, that was true but the rest was exaggeration. I took my vehicle from them and headed to another local shop that changed my pads all around and inspected the rotors to make sure they were OK. They charged me less than 200.00 where Pep Boys wanted six or seven hundred dollars.

Fast forward. Seven months and 8000 miles later with no brake issues I return for an inspection at Pep Boys. They are busy because it is the end of the month. I am told that it would be two hours. I come back in two hours and the vehicle had not been looked at. A mechanic starts to come back and forth from the back and he covers his mouth with the work order so I cannot see what he is saying to the service manager. The manager then tells me that the vehicle fails safety inspection. They had obviously checked the computer and saw where my brakes and a windshield wiper blade was bad from months before and tell me that I failed inspection because of that and now want eight hundred dollars to replace the brake rotors all around and pads and wiper blade to pass the inspection. Meanwhile I had changed both the pads and wiper blade a few months before and neither one was worn to the point of failing the inspection.

I take the vehicle to another inspection station and it passes with no issues. Of course I had to pay the inspection fee twice but I will not go back to those people ever. I have been going to Pep Boys for fifteen years. I had tires, brakes, rotations, tune ups, alignments and batteries done over the years with two different cars. The cheap tires were terrible, never getting more than 25000 on them and the tire protection plan is overpriced in my opinion but they have to make money somehow. That is fine, I was happy with them for a long time.

What they are doing here is immoral and probably illegal. Goodyear tire and rubber was fined for this and I think Firestone was also. They use a "free" inspection or state inspection to try to find things that can be blown out of proportion to scare people into paying more and doing work that may not be needed right away. People are struggling out there. They are trying to keep old cars on the road. To be overcharged and scared into paying money they do not have can be devastating to a family. They should be ashamed of themselves. Manny and Moe would not be happy.

Returned on 9/30/2015 at 6:10 PM and they said I would have to wait until another car was inspected. I remained calm. I did not leave the facility until 9:20 PM and the store is only open til 9:00 PM. I don't understand the point of having an appointment. The person here said it was like a doctor's office and sometimes you would have to wait. Well if the doctor made me wait over 3 hours too then I would be pissed. If I would have known this was the type of appointment scheduling that I would have to work with then I would have scheduled elsewhere. This is the Pep Boys in Robinson Township PA.

It arrived on Tuesday morning. I called at 12:30 to check on the status and was told that the car was completed except the brake light was still on. I asked what he meant the brake light was still on. I was told that was one of the complaints that we had when we brought the car in. I told him that is not true. The brake light was never on before but it did come on the day before we brought the car in to let us know we needed to get the brakes done. Other than that the brake light was never on.

The technician told us that there would be a charge of $44 to do a diagnostic to find out the issue why the light was still on. I told him in no way are we going to pay $44 for a problem that they caused. He told me I would have to take it up with Salvatore ** the Service Manager who was out at meetings and would return in an hour.

At 1:10 I received a call from Sal and he said he would run the diagnostic to find out why the light was on and get back to me. At 3:14 I called to check on the status and was told they have not gotten to the car yet. Remember this is a car that had been there since Friday and because of a comedy of errors it was still there on Tuesday. At 4:24 I called again - they still had not gotten to the car. I told them I want the car back today with the brake light off. I don't care if they had to stay till midnight - I just want it fixed. It was almost 4 hours and nothing had been done.

At 4:50 I was told the car was being looked at that very moment. At 5:21 I received a call and was told the car was done and the problem was they did not hit the reset. ARE YOU KIDDING ME? - That is 101 in the mechanics handbook. I have to say I am very very disappointed with the level follow thru at this shop. I don't know what the quality of the work is since at the time of writing this letter we have not picked up the car, but the customer treatment leaves a lot to be desired. This car should have been put at the top of the list not sit around while other customers cars were taken care of. The car was there for 5 days. I think the priorities of this service department leaves a lot to be desired.

Original Review: Sept. 28, 2015

We had our front brakes replaced on 9/12/2015 at Pep Boys in Lawrenceville Georgia. Everything was fine before except our front brakes after they fixed our front brakes we started to hear a knocking noise. We thought it was the brakes breaking in. The sound got worse, we took it back on 9/26/2015. Finally after sitting there for almost 2 hours they said they didn't hear the noise. My husband took the employee out in the car and it started making the knocking noise. He tells us it's our front wheel tire bearings and it will cost 350.00 plus tax. I wrote a email to Pep Boys saying this noise didn't start until after they put the brakes on. They called and talk to my husband and the manager Bill who was rude from the beginning of everything tells my husband unfortunately stuff like this happens.

Our car is 3 yrs old. I find it hard to believe it just happens in a 2012 car. My husband asked if he could knock anything off the price and was told no, nothing was wrong with our car except the front brakes and after they touched our car we're having more problems because of them. I find their answer and response unacceptable. It's a shame. We thought they were stand up people who would of done the right thing and take responsibility. We have only the one car and we're a one income family and I use the car a lot and have my 3 yr old son in the car with me but they don't care about that!! Very rude and terrible service!!

I immediately told my daughter to have them jump her and to go to Advanced Auto Parts! My daughter was now obviously upset but made her way to the nearest Advanced Auto Parts. I called ahead and spoke with Bruce who assured me they would check it out and change the battery for free. My daughter called me 20 minutes later with a new battery at a total cost of $160.00 and said they gave her a soda and a free bag of chips. A father's biggest concern is taking care of their children and making sure they are not being taken advantage of. For all those parents with students at FSU or FAMU, advise your student to steer clear of Pep Boys in Tallahassee unless they don't mind being taken advantage of.

To make things right, she offered me the 3 new tires I needed, plus she included a tire that had just been replaced in a separate incident, at a total cost of $161. The price of each tire would have cost me $123. She told me to only ask for her the next time I needed any service. I cannot say enough good things about the way the general manager handled this situation. The only thing that would have made it better would have been to hear that the guy who caused me so much grief had been fired. I would also like to thank Joe at Big O Tires in Petaluma. He is the person who suggested that I contact Consumer Affairs to state my feelings about the way I had been treated. Someone from Pep Boys got the message and cared enough to do something about my dissatisfaction.

I have taken my car back to Pep Boys a couple of times for service, but I not sure that I will go back again. The time I was there I specifically asked that my car not to be parked over a bumper stop, because I had just had the bumper fixed and my front end gets caught on the bumper stops and will pull my bumper off. When I went to pick up my car, it was parked over the bumper stop, even though I had watched the manager write in bold letters and circle the notation as I made my request. When I saw my car was parked in the wrong way, I didn't think to get down and look underneath the car to see if any damage had been done. I just wanted to go home, so I got in my car and went home.

It wasn't until a few days later, that I noticed my bumper was pulled away from its place a little bit like it had been before I got it fixed. "I said, oh no not again!" I realized that I remember the car being parked the wrong way over a bumper stop, but it was too late. There was no way I could prove they had done the damage. I looked on the right side and some rubber underneath had been torn also. I had paid over $1500 to get that bumper fixed. I am so disappointed that they cannot follow directions and disappointed in myself with my memory problems that I did not look underneath the car right away that day before pulling away from the curb.

One more thing about Pep Boys' new policies. They used to check out a problem for a certain amount of money. If they found something wrong with your car, they took that amount off the fees for fixing the car. Now they charge you $90 to look at your car no matter what. If they do find something wrong you have to pay for the fix, plus the $90. They used to get a lot of customers, because of their previous policy, but now they tell you it came from corporate offices that they had to make a change. I think they need to talk to corporate offices and let them know they're losing customers because of their new greed.

I was thinking that yeah maybe they did but I decided to keep it to myself. They charged me $107 dollars to tell me that my brake switch went out. Something that could have been found out by a simple Google search. After paying the $107 I asked how much for the part and how much for installing it. (Thank God they didn't have the part because I know they would have charged me a fortune. I went to go leave to AutoZone and they unplugged my damn brake switch so I couldn't leave. They tried to keep me there and order the part and have my truck sit there. I complained right then and there. They hooked it back up and I drove to the nearest part store, bought the piece and installed it in 10 mins.

Now I took my truck in for an oil change yesterday (9/22/15) I set up an appointment and told them I may be a little late due to me coming from college class. They said no problem. I walked in around 2:05 (class got out early) and I filled out my paperwork. And I knew the service will cost around $40 bucks. They said it should be 30-45 mins. Nope. Once again they get done around closer to an hour. Once they were done I drove it home (right around the corner) then got ready for work. No problems. I get down at work and I go to start my truck. Nothing. It doesn't even wanna make noise. I automatically assume that Pep Boys has once again screwed up my truck to get more money out of me. I try to turn it again. Nothing. Still no sound. They remember being told that my truck can start from neutral or park. I go from park to neutral and try to start my car and boom it starts - no prob. I gotta figure out what they did to my truck.

I going to be leaving for class soon. If it doesn't start under park I'm def calling Pep Boys and telling them that this is an issue after you guys get got done with an oil change. And the second time. I have never had an issue with my truck starting until last minute right after Pep Boys did a "simple oil change". I wonder if they even did do an oil change on my truck.

The next morning I drove to the gas station, filled the tire with air and took it back to Pep Boys. I stepped up to the counter and explained my situation to the service writer. He indicated it would be some time before they were able to pull my car in. I stated "give me an idea of how long because I shouldn't have had to bring the car back for such a basic repair." He then became argumentative and stated he wasn't giving me a time because I would hold him to that. He then stated I'm holding him up from writing the ticket and it's wasting time. I said I'm asking because I could walk home if it takes some time. After he disputed again, he finally said two hours. At this point it was clear he had no desire to either be at work or care about my issue.

I asked if there was a manager. To my surprise, he was the manager. I asked if he was the highest manager and he stated yes. Again he said "we are wasting time because you keep arguing with me." I told him his service was just terrible. I indicated I wasn't yelling or attacking him, I didn't understand why he was antagonizing the situation. I finally said "I'm not holding you up from anything, you're choosing to arguing with me as we stand in front of your computer. There's nothing preventing you from processing the repair ticket."

Finally I asked for his business card. Then I asked if there was a store manager. He replied yes but stated he doesn't report to him so there's nothing he can do. At which point he added, "would you like my cell phone number too?" It was very clear this individual had no desire for me or service. I finally stated "I'm not sure why you continue to reply with nasty comments when I'm asking for simple things." He stopped what he was doing and said he would not work on my car. I repeatedly asked if he was refusing to fix the repair they didn't compete properly and he just ignored me and continued saying I need to be quiet. At which point I left the store where I sat for an hour with a flat tire before finding someone to put air in it. I've since contacted Pep Boys Customer Service but they said someone may not respond for 48 hours. At this point I still have a tire that hasn't been repaired and I'm left to figure out what to do from here.

When I came back to them about a week later because my car was wobbling out of control they told I would have to pay $80 for a wheel alignment; that's something they should have done in the first place. No reason why I should have to pay for a service that comes after every tire change. Honestly I just needed them to patch up my tire, I don't understand how my car started wobbling like that in the first place but it's whatever. I WILL NEVER GO BACK TO THIS PLACE. I ended up paying for two new tires after my front tire popped. After that I haven't had any issues with my tires.

When we got the car back & travelled to VA I noticed the Jeep took $75 to fill and did not shut off or come out of the tank. It was pouring rain. We filled it again when it was sunny and as soon as it went over $20 of gas it started POURING out of the undercarriage of the vehicle. If someone had thrown a cigarette butt near the Jeep it would have blown up and killed me and my whole family. We could only put in $15 of gas at a time. When we got back I took it back to Pep Boys and told them about all the gas I had lost. They supposedly fixed it but I had to have my sons car towed (it had a full tank of gas) and the towing co told me that when they put it on the tow bed the entire tank of gas leaked out from under the car. My son had been complaining of poor gas mileage.

I took the car to Pep Boys in FL while visiting my mother and they said in writing that the fuel pump was not sealed properly after install and was causing the fuel to POUR out of the opening. Went to Pep Boys and complained. The manager was extremely rude to me. Shortly thereafter the car failed to turn over the first time. Took 2 cranks. Took the car somewhere else and they charged me $40 to diagnose it as a bad fuel pump. Took it back to Pep Boys and they supposedly installed a new fuel pump (said the one they installed was leaking).

Got the vehicle back in worse shape than ever, took four times to start. I called them immediately and they said "bring it in Sat." The man who was rude to me before told me he didn't want to deal with me etc. I told him to deal with my son. They never called him (threatened that if I called him he wouldn't fix it). We went to get it back the next day b/c my son had to go to work the next day & needed his vehicle. They had it on the lift with hood open and told my son that they were "working on it". They had the Jeep for four days (my son missed work b/c his ride bailed and we didn't have an extra vehicle and we all had to be at the same place at the same time). They gave us the Jeep back and said it was fixed. It was worse than ever! It took 4 to 5 times to turn over.

The next weekend we took it somewhere else to be fixed and it was a bad fuel pump. I paid almost $600 to have a fuel pump installed. They also told me they had to change the oil b/c there was no sticker in the window and the oil was dirty. My son paid $36 to have the oil changed 2 weeks before and barely had the car since that time b/c it was in the shop. They never changed. The same thing happened to my daughter's vehicle twice. They claimed to have changed the oil and never did (almost lost the vehicle due to lack of oil short after having it changed at Pep Boys). Took her car to Walmart to have the oil change a couple of months after Pep Boys supposedly changed the oil. They told me that no one could have possibly changed the oil b/c a bolt had been put on the oil pan that could only be removed by a mechanic.

I went to Pep Boys and confronted the same rude man. He claimed that the Pep Boys guy who changed the oil put the bolt on. I told him that was a lie. The bolt was put on in Naples FL (in front of 5 witnesses) b/c the time before they changed the oil they over tightened the bolt & stripped it. He put the bolt on. When I confronted them again the guy bawled me out. Said he would not charge me. He told me my car was leaking oil all over. I told him I had it at Walmart 4 days before and there was no oil leak. (Walmart is honest & tells you everything). No oil spots in my driveway or on the streets. That was a lie.

I tried contacting the corporate office many times and was always told they would call me back in 2 days and never have. My son ended up losing a lot of time from work and is about to be let go b/c they said he doesn't have reliable transportation. I have all kinds of bills and statements to back up my claim. I am now suing Pep Boys. I called to ask for the manager's name at the Pep Boys in Pelham AL and he told me ** and hung up on me. Please whatever you do if you want to save yourselves tons of money and grief DO NOT patronize Pep Boys. Go anywhere else!!!

When we go to our van we notice it is the same tire. I asked, "Why is that not a new tire?" The mechanic states the supervisor told him to plug my tire. I asked him, "Why would I want you to plug my tire when I'm supposed to get a replaced tire?" Then he tells me my tire is dry rotted when I purchased it 9 months ago. So now we had enough. Why would you plug a dry rotted tire when it's not even safe to drive on so they are saying. And when I got there I had a functioning tire. So we said "just give me a new tire I will pay for it."

Here is the best part, they don't have the tire. So the whole time I was waiting for a new tire they never had it to begin with. So she don't look like she is at fault for me waiting there for 4 hours for no reason, tells me I don't qualify for a replaced tire because it is rotted and plugs a as they say rotted tire. The man who put on the tire looked scared. When I asked him why is that tire on there he automatically blame her, "She told me to plug it." Why she said it's dry rotted? I asked him "does it look dry rotted to you?" He says, "Yes." But I can tell he was told to say this. I'm so mad right now. We are on our way to another pep boys who has the tire keys, see if they say it is dry rotted.

I called them back and of course THEY DENIED EVERYTHING. Prior to this, I had another issue with them with a car battery. Same thing. They said battery was working and they would not warranty the life on it. I went and bought a battery at O'Reilly's and they confirmed that the PEP BOYS' battery was no good. Of course. My car started up right away when I installed the new battery. I have been a customer at that store for the past 15 years. I will NEVER use them again.

He refused to do it, even though I have been able to use my father-in-law's discount at several other locations in the past. I even called my father-in-law to double check Pep Boys' policy on his discount and he stated that his discount could be used by close family members. Jon was being a sorry jerk. I was ticked off, I have never had a problem with any Pep Boys until now. I will never go back to this location again and I will be telling my friends and coworkers so they can steer clear of this location to avoid their sorry customer service and their rude attitudes.

After dealing with FIVE (5) guys, including the 1st rude, lazy guy, they weren't sure which was the oil or transmission "stick" yet alone if the car should be on or off when checking. They did state that they do not work on transmissions but for them not to know basic car "rules" was frustrating. I sat in the parking lot checking it myself and then driving off crying. I will NEVER, EVER go back to them again.

This is unbelievable that I have not been contacted or that my situation had not been resolved. My next phase is to call the news and put Pep Boys on Shame on You. Their customer service is not doing what they should and it's to the point where I know I'm getting screwed over and getting the runaround. There is absolutely no corporate numbers online to call to get someone who can do something.

On August 13, 2015 I used Pep tow again, my car would not start. Louis in the light blue shirt said he is going to talk to the person who wrote up the ticket (Richard **). Louis walked up to Richard ** and began to speak in Spanish while at times looking at me. At this time the store picked up a lil. I felt really embarrassed. Another gentleman was looking at Richard and Louis talk and then he started looking at me as well. I do not what was said about me are towards me but I think it rude and not fair. If I am talking in English I expect the same thing (it's respectful and common courtesy). Minutes later Richard ask was the check engine light on. We said no, he also replied by saying "the last time you was here if the light was not on they should have not did the diagnostic check." I don't think he realize he was the one that helped me out. So I left my car with Richard, the closing person was Louis **.

Since I had to leave my car overnight I asked would they put my car in the garage. They said yes. I had my son go by the shop after he got off work and my car was still outside - park in the dark away from the main building, driver door unlocked. They assured me that it will be in the garage, it was not. I went to Pep Boys the next morning (8-14-2015 at 7:30pm). I waited until the store opened and walked in. I talk to a manager (Edwin **), he informed me that it's no policy to leave cars outside. Edwin also mention to me the person who would be responsible is Louis **.

He maintained that these repairs were needed for the car to pass the inspection. I paid the $37 and took my car home. I found upon inspection that the rear brakes were low and I changed both of them including the rotors and calipers, took the car to another mechanic, and passed the inspection. In the process I saved a bundle off of the repairs that were suggested by PEP Boys. I will never set foot in their store again. Either they are deliberately lying to the public to make more money for the company or are totally incompetent mechanics.

Original Review: Aug. 13, 2015

On June 24, 2015 my battery light came on. I have a 2008 Honda Pilot. It was a Wednesday afternoon and they told me it was the alternator and they could get it replaced before closing. I took it to the 2114 Gunbarrel Rd, Chattanooga, TN 37421. They said it would take a little while to get the alternator replaced and I could go have dinner and come back, they would have it ready. I did just that. I sat around until just a few minutes before closing. Finally, the desk person came over to let me know it was hard to get to and could have it for me the following day. The next day, I was informed that they had broken a piece and had to get the part from the Hixson store and it would be the morning before they could get it. I got a ride and was at the store at 9 am the following morning and they did get it put together and I was on my way.

However, On Friday afternoon the 7th of August the little battery light came on again. I had purchased the battery in February 2015 and felt sure that was not the problem. However, I went back to Pep Boys and they checked the alternator and said it was fine, that it was the battery. I took it back to where I had purchased the battery in February. They check the battery and said it was fine. However they replaced it. The light was still on. I decided that I would make an appointment with the dealer to learn for sure what was going on.

I was on my way to drop off a lady here at the office that was also having car trouble. She had taken her car to the dealer. On the way my car was jerking, like it was the transmission. I was a block from the Honda dealer and pulled in. I was afraid to drive my car. I then rented a car and went back to Pep Boys. I spoke with the manager and explained what was going on, he said no problem. I understood they were going to give me a refund when I brought back the failed alternator. However, when I took the alternator back to Pep Boys they said they could only give me another alternator. That was stupid as the dealer had put in the new alternator. So what, now I have one to carry around with me. I sure don't need another one.

I then asked him how he had arrived at the $53.65 figure. He replied that my Jeep takes 6 quarts of oil and a special oil filter; facts that I already knew. He then said that the coupon would give me about a $7.00 discount. Either an attempt was being made by the Service Representative to bamboozle me, or I was being price-gouged; or perhaps both. I told the Service Representative to keep the coupon and I left the store. Furthermore, on a prior oil change at that same Pep Boys facility, the mechanics failed to do a tire rotation that was part of the work order, and that was part of the advertised coupon service. I discovered that failure because I had marked one of the wheels. There are probably a dozen or more facilities within a few miles of my home that offer oil changes for far less than $53.65. My recommendation is to avoid using Pep Boys.