Omega Auto Care Reviews

I filed a claim for the thermostat and everything was perfect. I went to the service center then they called it in. They were professional. I'm very satisfied with Omega. They're excellent.

I thought Omega was gonna cover all this electronic stuff on my car. I had an issue prior to that that cost me almost $2,000. I thought it was gonna be covered too but nothing got covered. Most of the time when I show up, they don't cover it. Your bill is $1,575 minus the $325 that they’re covering. It does not exactly sound anything like the advertisement 'cause I still ended up paying a big automotive bill. I wasn't very impressed. But it is what it is. The contracts are laid out. When I do go down and read all the small fine print, it's right there. They’ll tell you that on the phone which they should do right upfront. Everybody's been wonderful and they sound like they care about their job and don't wanna lose it but I probably won't do another extended warranty care from any of them. I've had a couple of them and I've had really no great experiences.

I went with Omega because it was cheap and everything they were saying sounded good to me. But it's not. I’ve had them for a while but they're not doing a good job for me because I don't understand how they do it. They explain that you take your car into the shop and they’re supposed to reimburse you your money. I got an oil change and they charged me $63 and some cents. I went to Staples and faxed the paperwork to them but I haven’t got anything back. They said they have so many paperwork and that it would take some time. I understand the covid-19 situation but it’s been more than three months.

Everything went okay. I told them that they have to call for authorization before they do anything. Once that happens, they’re gonna say if they're going to cover it or not. They're holding up their end of the deal and I'm making sure they get their money every month. If anyone is looking for something then I would recommend that they call Omega.

I had the oil change and we couldn't get through to Omega to do the invoice. Someone said that they were going to put the money back in. I paid for it. But they still didn’t put that back in my account. But I love the claim process at Omega.

I checked some things out, and Omega seemed pretty good. I liked the guarantees in what they gave me. Their customer service answered everything well and they answered all the question the way they were supposed to.

I had my oil change and my brake pads checked. I had contacted them and then they told me on my insurance part, I could send it in by fax or email. The claims process was fairly easy. I'm pretty satisfied. Overall, the experience is pretty great. They’re really good in reminding me if I forget my payment date, which I typically do. They are very helpful. When I call with questions, they make sure they answer everything. I will definitely recommend them as far as that. They're real good and I've recommended them to my sister.

I cancelled my contract back in April, 2020, now I noticed on my bank statements that you all never stopped drafting the funds out of my account! When I spoke to the representative in April, 2020, I told her to cancel my service: I want to know if you all are going to reimburse me for those payments that I didn't authorize. If I don't hear from you soon, I'll let my attorney handle this.

I have a Boss 302 Mustang with a Coyote engine covered with Omega Auto Care. It’s a high performance. It’s the most beautiful car. She gets the best care. I just got back from Louisiana. I was out visiting friends. I drove out there, and I took it into Ford there to have them check it out. I put 3,000 miles on the car in two weeks. Still, it has 35,000 miles on it.

A young man called and told me all about Omega Auto Care. He was very nice. I had told him I had someone else, and he said that I could probably get money back, which I did, most of it. So, I signed up with Omega. I had a claim for my battery. Everybody says you can go wherever you want to go and get these things done, and you can't. I went to AutoZone where I got my battery and whoever I was speaking to the company said that all I had to do was go in and tell them. They would get in touch with you. All they had to do was call and say that I got the battery and they would reimburse it. None of that happened. I had to pay for it. When I called, I gave all the information. I assumed that they were going to send my $100. They never did.

They helped me with a battery. It was fairly easy to submit the claim. But overall, I spent a lot of money and ain't using the policy.

They gave me a better price. The rep the I talked to was good. Every time I told him that I probably couldn't get it or do it, he would tell me that they could help me out to do stuff. He was very persistent. So far, so good.

It's very important to have an extended warranty. When I was looking for one, I was in a phone call with a rep from Omega and I started going over the terms and conditions. I ended up signing up with them and so far, everything is fine. When I have a claim, I go to the dealership and give them the phone number as well as my claim number, then they handle everything. The process is easy and for the last claim I had, everything went smoothly. Aside from that, anytime I call Omega, the customer service is always good and I feel like I always speak to somebody knowledgeable.

The lady I spoke to was very interesting. She worked with me and explained everything detail for detail. I was pretty satisfied with it and I still am. They are awesome on their claims process. I like the questions they ask. I like the fact that they get in touch with us first before they do anything. If they say exactly what they say they're going to do, I will be completely satisfied. I wish they are open on the weekends but it's been an awesome experience with Omega. My employees are interested in seeing what this is all about so I might be passing it on to them.

My 2017 Ford Edge is covered under Omega Auto Care. When I took out the policy, they didn't tell me that they would pay for oil changes so I've been paying for oil changes on my own. They just told me I had to have my oil change on time at the dealership. I found out recently that they covered that so I filed a claim. They sent me the papers, I filled them out and sent them in. But then they said I couldn't file any more claims after November. I haven't had a very good experience and much satisfaction from Omega so far. They should let their clients know exactly what they pay for and what they do not.

I had to do a repair on my car and to do that, the shop had to send some pictures with the damaged thing before Omega could approve if they were gonna pay for the claim or not. In the end, I had to authorize the shop to open the engine to verify what was going on and to see what really happened. That was a risk that I had to take before to know if Omega was gonna take care of the car or not after. They don't cover screws, gaskets, or washers. I had to pay an extra thing that was more than the deductible. It was not too much. But it was kind of ridiculous. If you're going to change a piece in the car and they have washers and screws, and they probably would get damaged at the moment that you’re taking out, that should be covered by the policy because it's part of the repair.

I had an AC evaporator that went out and I was hoping to do my maintenance stuff on Saturday since I work full-time. I was disappointed that my contract only includes a Monday through Friday type of thing. It could have been communicated to me on the forefront. It was inconvenient to have to take time off from work to get the AC fixed. I went on a Saturday and they couldn’t give me service until Monday. So, I gave them my paperwork and they said that they would call and get the claim started and then, bring the car back in. The ball got dropped on Monday. I called around lunchtime and asked how the work was coming along. They said that they didn’t have the authorization yet. They should be able to pick up a phone and get a pre authorization. By half the day on Monday, my car was still not fixed. I didn’t like that.

The warranty is good to have. Omega had my alternator covered and it was a good experience. It was slow at first when he had to make sure that it was covered. At the end, it was all right.

Something broke on the car and the claim process with Omega was very easy. It was a good experience.

I filed a claim for a control arm of my 2016 Dodge Charger with Omega Auto Care. The process was fairly easy. I just gave my information to the people who fixed my vehicle and they got it handled. I was very satisfied with Omega. They are good to deal with and they do everything in a timely manner.

A lot of times if I don't understand some things, I'll give Omega a call to see if something is covered. Last week, I asked if the windows are under my coverage since the driver's side window is down and I have already fixed it twice. I took the car in and they said that they had to get it approved. I'm satisfied with Omega. The only problem is that I can't get through sometimes when I call in. I've waited for like 45 minutes to an hour the first time I called, and I never got through to anybody. The only way I get through to anybody is when I call the claims department.

I had brakes put on in my vehicle at the Ford place. At the time, they said it didn’t need the rotors replaced, but it's needed now. When Ford called back, Omega said they will not pay for it. It was not my fault. Omega should pay for my rotors. I’m thinking about going with somebody else.

I went to my dealership and they submitted the claim to Omega for the brakes and other stuff. It was a good experience. Everything's all good.

There was a repair to the fuel pump and the sensor on my Dodge pickup. The gentleman that I first dealt with in Texas was a little bit difficult to work with. He got it done but it took a lot longer than it should’ve. It took a full day to figure out did Omega really want to take care of it which they did.

I had something else that needed to be done to the car. It said my airbag needed servicing. The people from the Chevrolet place called but they were saying that Omega didn't cover that. The wire was cut. But it’s definitely better for me that I don’t have to call. They covered the oil change and I’m satisfied so far.

I just bought a car and they talked me into getting an extended warranty. Omega called me and they beat everyone. We're paying for it now so it's okay.

It was getting close to the time when things start to go wrong and it was better to be safe than sorry. When I was doing some research, it seemed like what Omega Auto Care was offering was pretty reasonable for the price. I also liked the rep that I talked to because a lot of questions were answered before I even knew what to ask. Sometimes you just don't know what questions to ask, so when things are laid out in that way, it's really helpful. All in all, I have a 2016 Kia Forte and so far, things seem fine with Omega and I haven't had any problems at this point.

I like Omega. I got them when I first got my Jeep. And I paid it off, so they gave me 125,000 miles. I still got a little more to go, but whenever I called them or I had a problem, they took care of it, so I have to give them credit. Anytime I needed something, I called and their service was good. Two months ago, I had something on my Jeep and their claims process wasn't hard. It wasn’t easy either, but it was fair. I'm satisfied very much with it.

We had an issue with the brakes so we took the vehicle to the dealership. They made the repair and then they submitted the claim. The things were covered and Omega responded quickly so we didn't have to wait that long for it. They had good communication with the dealership.

My 2008 Toyota Highlander is covered under Omega and I used the warranty for my oil change. I took my car to the auto place that I've been going to and got their tech to do the oil change. Omega gives me more or less three free oil changes up to $40 within a year.

The transmission on my 1500 Chevrolet four-wheel drive was shifting funny. My backup camera went out because I found out that squirrels got under it and they chewed some wires out of the wiring harness. It caused the computer to go a little funny. I filed a claim with Omega and process was pretty simple. They took care of everything except for the deductible. As far as being taken care of, I was fine. It was no sweat off my back.

I took my Denali to a dealership and they sent a claim to Omega for me. Omega is okay and their claim process was easy. It was great and I'm satisfied. It was a good experience.

I had got a couple of calls from Omega and they told me what was included with their program. Their claim process is easy. Before I knew about the warranty thing, I would still get my oil changes myself. But a man with Omega told me that when I get oil changes, they could reimburse me. It would be a couple of dollars difference though. He was like, “When you go to whatever company place, you can just get the invoice and take a picture, and just email it to our claims department.” It was a very fast process. It probably took a minimum of 7 to 14 days.

I had an engine issue and the process was horrible. I had to keep calling, then the dealership had to keep calling and keep waiting for a callback. It was very hard for me to get through. Maybe there was something with the phones or maybe because of the COVID that it took so long. The dealership had my car for about a month. In the end, Omega sent out their own people to inspect the car. If that was always the end result, I felt like they should have done that from the beginning instead of making me wait a whole month 'cause I had to be without a car. But they fixed it and I didn't have to come out or anything but the deductible so that was a good thing. I just wish Omega could make the process a little bit smoother.

Something was knocking on my air conditioner and all I did was tell Kia that I had the extra warranty. They called and submitted a claim and it was really easy. Omega Auto Care helped me get that taken care of and I appreciate it. I'd have to pay the whole thing if I didn't have anything like Omega. It's a good thing for people to have when their warranty runs out.

Omega Auto Care needs to start honoring what the people on the phone are selling and what they promised rather than what they want to. I gave the information to Denny Menholt GMC and they did all of the talking, but apparently, I don't have a bumper-to-bumper, all electrical, all mechanical warranty like the lady on the phone told me. The claim was for the upper and lower ball joints, air conditioner, compressor, and struts of my 2016 Yukon Denali XL. The policy covered part of what the original paperwork said, but they didn't cover the expensive stuff that needed to be fixed like they originally said they were going to. My original warranty was bumper-to-bumper, three years, no questions asked and then, the first time that I go to use it, the only thing that they covered was the upper ball joints. I'd like to see that they honor the policy that's being sold.

Omega Auto Care had a better warranty than anybody else, and I'd rather that all the computer systems on my Denali truck be covered than not covered. Everything went great with the person I spoke with over the phone. However, more clarity with the dealership and Omega Auto could be improved. When I took my truck in, it took them four hours to pay for the procedure that I had done. It was a lot of Omega Auto Care not getting the emails that they needed to pay the people. It was down to a wire, and we had five minutes left to get it done or I had to leave my truck at the dealership. I had to get my air conditioner fixed, and I had to sit there an extra four hours. Stuff happens though. I have a business, so I know how it goes.

I had an issue with the starter of my 2016 Kia Sorento and submitted a claim to Omega Auto Care. If I have any problems, I call and pay them my $100 deductible. This company is awesome. Their people did a good job for me. I would tell my friends about Omega.

When something went out in my car, I called Omega Auto Care and asked them about what's covered and what isn't. They told me I had free towing. I love this company. I went with Omega as they were a lot cheaper than other providers. The rep whom I worked with back then was nice.

I got a phone call from Omega and when I signed up with them, the process was good. But I had a hard time dealing with them when I filed a claim. We couldn't come to an agreement on the price and it took about a week, but we finally got it done. Other than that, I have a 2013 Equinox and when I did an oil change and some wiper blades, I told the mechanic I had Omega and they pretty much did the rest. But Omega wanted to do stuff like fax and it takes forever doing that.

I have a Volkswagen and a Cadillac. Recently, I took my Volkswagen to the shop because one of the air vents was not working. They checked and found out what it was. Then, they gave me a price and they called Omega Auto Care. They paid for it and I had the $100 deductible.

I've got two automobiles. My 2014 Dodge RAM is covered until 2022 or when I get to 156,000. It's not bumper to bumper coverage, but there's quite a bit still covered. It’s got my tranny, my motor and all the electrical compliance if that goes wrong. Thank God, the only thing I've ever had to do with my Dodge was the recall. My other warranty is for a GMC Sierra 1500 and I upgraded it to bumper to bumper because I've only had it since past December. This December will be one year on that one.

I traded the car in and got a new vehicle after that, and I canceled my policy with Omega. But I haven't heard back from anybody yet if I'm receiving a check or if it's getting transferred. But the claim went through fine. The Chevy dealership went ahead and did the work, filed the claim. I paid the deductible and everything went smoothly.

I have a Chevy LT Silverado covered with Omega. When submitting a claim, I just give the car to the mechanic and he does everything himself. He calls Omega and they give him a credit card number, and he takes the payment. I've had my oil changed three times. I drove to Chicago, came back and changed my oil again. Omega pays up to $55 and I had to pay an extra $5, which is fine.

I highly recommend Omega to everybody I know. I went in for a condenser radiator fan and the process was very easy. I'm very satisfied and I couldn't have asked for a better policy.

I've got an oil change and I put the claim in with Omega. I never did get my money. I let them know that I have not received my money. The girl said I must have thrown it in the garbage. I always check my mail. Then she said that they sent it out on the 10th of the August. I told her I have not received it. So they told me that I have to wait until the 10th of this month, and then they will reissue me a check.

I have a Honda 2015 covered with Omega. So far, so good. I had two issues that I filed a claim for. I had a motor in my door handle and an injector. The claim process was hell. I took my car to Honda and they fixed it. They did everything. Once we got everything situated and approved, it was a pretty fast process. Honda did a great job.

I have a 2017 Dodge Journey covered with Omega and I just got an oil change. I gave the dealership the number and they called and did it. It was an excellent experience with Omega.

Once we have a vehicle for a certain amount of time, things start to happen so I want to have extra coverage on it to make sure that it covers whatever I need when that time happens. I spoke to someone from Omega on the phone. They had great customer service. That really helped me understand and I was happy with it.

I had my 2013 Ford F-150 serviced and I called Omega and told them about it. I got my check. I got my refund back last week. Everything’s taken care of pretty good. Keep up the good work Omega.

I had to leave my car overnight at the dealership because the warranty company was closed. They called the warranty company then the next day the warranty company said they were gonna cover it. They were telling to go to some other place to get my car fixed, but I didn’t wanna go. If I wanted my car fixed, I wanna take it to the dealership because it's them who work on the car. I don't wanna take it to a second hand or offhand place to get it fixed. Omega did good on the claim part but I had to pay out of pocket. They didn't cover the whole thing. My deductible is $100 and altogether I had to pay $130 something.

I couldn't afford to pay things that are not right with the vehicle. I wanna be kinda protected where I can just pay the $100 and move on. I went with Omega and everything was good. When I filed a claim for an oil change, I just had to go to Gateway. I made an appointment then I went in there and they did my oil change for me. They were nice. Omega Auto Care is a good deal.

There are a lot of things that Omega Auto Care has done for me. They've done the tires for the rotary and the oil change. I really do like the company. They are really up on their game as far as getting things done that need to be done.

I have a 2007 Nissan Titan truck and I had an oil change on it. I called the agent to tell them that I needed one. They were closed but they had already told me to get it done because there are three oil changes out of the lifetime of my warranty. I went to the dealer and got it. When I called them on Monday, they told me to fax the receipt, which I did and then, they sent me a check. I was satisfied with that. The only thing is that it seemed like it took forever to get my money back. When I called, it took almost another month for me to get it back. Also, I had to renew the 2015 Ford Escape because I had to stop payment on it because I was in a little bad and financial stress. But I'm trying to talk to them now to put it back in warranty. My experience with Omega has been great so far and I’ve got two people who got coverage with Omega already.

I have a Nissan Rogue covered with Omega and I’ve been satisfied with them.

I didn’t think I was gonna really need my coverage, but so far, it's been good. I had parts of the car that was making a little noise. At first, I had an issue because I sent the car to have it serviced and the person said, “Oh, you don't have any coverage.” I was like, “What do you mean I don't have coverage?” That was a little sad, but then I called Omega Auto Care and I spoke to someone by the name of Jamie. She said I had coverage and gave me information where I could take the car, so I took the car somewhere else. I then had no problem getting it done. Everything was very fast.

Omega Auto Care offered everything that another warranty offered at a better price. I got my powertrain and my electrical covered for the same price as I do for my powertrain for this other warranty company. Also, the first few batteries, my first set of breaks and a couple of other things were free. Those were things that I would eventually need to change. I was coming into a used vehicle and I didn't really know anything about it. The first three oil changes were free as well. So that helped out a lot.

I've always had a warranty on my vehicle. Since I've gotten the first car with Omega Auto Care, I've never gone without a warranty. My first experience with my Jeep was really good. Now, with the Nissan, it took a long time for them to get ahold of Omega to get everything that they needed. My car was in the shop for almost a month. That was a little frustrating. But overall, Omega usually takes care of everything. One my claims went through super-fast and then the other one, not so fast. I ran into a couple of issues that were something that I thought was gonna be covered but it wasn't. But for major systems, it has been great to have.

I figured I needed some coverage to hold my car together, so I went ahead and signed for Omega Auto Care's coverage. It covers all the major parts, but I don't know when the major parts are gonna go. I also don't know if I really needed coverage for those or not. An explanation at the beginning on what the policy covers and how to keep things running would be helpful. Still, it’s a good product to keep the car in condition.

Omega Auto Care works for me. They normally pay for my oil change. I had one done and I just gave them a call. The process was really easy. However, I got my whole front end up under the bottom and I don't know if Omega covers it or not. I wanna know what's covered, but they're so hard to reach at this particular time. Every time I need something done, I try to call them to find out, but nobody answers. They keep you on the phone, and then sometimes they hang up. I know they cover the motor and transmission as well as the radio and air condition, but I ain't had no problem, so I'm happy. I recommended somebody to Omega Auto Care as well. I told her what I knew they covered and I don't know about the rest, but I also told her, "Try them out because they gave me a good deal when you try them out." So that's what she did.

I've had you Omega for a couple of years now. I've had a few cars and I like the service that I've gotten with them. They do what they are supposed to do. But the Chevrolet dealership sold me a truck that hadn't been serviced or pre-inspected. So, when I went in, I told them what I had going on and that I had a warranty. They wrote a really big bill of seven grand and they said that my truck needed all of these. My car was at the dealership for two weeks. Then after Omega paid the service and the bill changed. They had brakes, the fuel system, and lifters but everything that they had listed on the service wasn't even there no more. So that $7,000 went down to 3,000. I paid the deductible and then they billed me a receipt for something that the insurance didn't cover. The truck is running perfectly now and Omega Auto Care is awesome. I’m extremely happy. But I would definitely watch the dealership. It wass like a scam.

I have a 2019 Nissan Versa Note and it had a problem that had something to do with my air. I took the car to the Nissan dealership, gave them my name, my card and everything else. They took it in there and filed the claim. They then worked on my Nissan, sent it back out, and then I was gone. I wish that I didn't have to pay the copay but I did, $100. Still, my car insurance with Omega Auto Care is worth it. Wherever you take your car, the insurance will pay them and there's less hassle of anything as well. You don't have to worry about calling here and there or talking to an automated machine. They make it easy for the customer.

I have everything on the truck that I possibly could get in terms of coverage for how many miles is on it. It's the next step down from the bumper-to-bumper one because of the mileage on my truck. Omega said they couldn’t give me the very top class one because of that. I am making payments of 130 something dollars a month on it. It actually covers the vehicle up to 200,000 miles for four years, I think. But my payment plan is supposed to be paid off within two years.

Omega Auto Care was absolutely one of the best policies you could get. I had one of the factory cars on warranty. I went to where I purchased the car from and had an air compressor service in it. It was easy to submit the claim and Omega approved of the job. They got the job done and I was very satisfied.

The engine on my 2016 GMC Terrain would stop running. I was told that I was dealing with a timing belt, the time chain, and everything in there was all messed up. Omega Auto Care had done really good and I was satisfied with them until that happened. It took them several days to settle the GM dealership to fix it. That was aggravating ‘cause I was out for over a week. But I’ll still continue with them.

I initially brought the truck in for service that needed to be done. In the end, I had to have the vehicle checked to figure out what was going on ‘cause I noticed that it didn't work. I thought it was just a blown fuse. But it was determined that the motor was bad. It was easy to submit the claim with Omega. I had called in and I was very satisfied with the process. It was a great experience.

I have a 2017 Cadillac and I also have a 2019 Nissan Rogue covered with Omega. The Cadillac had an oil change and when I processed the claim, all I had to do was get the receipt. I used the numbers from the book and then, I had it faxed to Omega. In about four weeks, they sent me a check. I’m very satisfied and I’m very happy with them.

After signing for Vehicle Protection Center autocare and paying to Secure Corp Inc. I decided to cancel this "autocare" and received cancelation policy from Omega Autocare. Their policy is a send your cancelation letter via snail mail and wait forever for refund. Even I called and canceled next day I never got my money back. Those people have too many company names I mentioned above, phone numbers 888-889-8559, 800-290-8553 and imaginary business locations 5865 Suemardy Dr St Peters, MO. , 223 Salt Lick rd St Peter Mo., 10151 Deerwood Park Blvd., Building 100, Suite 500, Jacksonville, FL 32256, P.O. Box 660460, Dallas, TX 75266-0460. Dear vehicle owners don't waste your time with them.

Total trap, do not trust them. When I opened my policy I was assured I could cancel at any time for any reason. I've been trying to cancel for the past month because I SOLD THE VEHICLE, they won't let me cancel my policy and they are trying to add my new car that I bought in its place. I am definitely not paying to insure two cars when I only have one. I'm trying to handle this on my own but I'm on the verge of having my attorney get involved, I'm paying for a car I don't own. Save yourself.

I did a couple of things with Omega including the thermostat and oil changes. I tried to do another one but the shop said that Omega wasn't answering. I was trying to call them myself and we couldn't do it. Omega said as far as the oil change, they're not gonna reimburse me. I just got two more oil changes this year. I thought I did have everything covered, but I didn't. I also thought I had brakes covered, but I didn't. They need to be a little more clear of what the coverage is.

I was looking for the best deals out there and Omega Auto Care was the best one. So far, everything is working well with them. The quality compared to the cost is very good. Recently, we took our Chevy to the dealership and they found out there were some problems with it. So, I put in the claim and they called Omega. The process was very easy and the coverage I received was perfect.

Omega called me right after I bought the vehicle. I didn't get the extended warranty from the factory and I talked to Omega's rep and it sounded interesting. Also, the price wasn't that bad and pretty much most everything is covered. I went ahead and went with them. I feel pretty good about the coverage. They've done me right. There was one towing from my house to the dealership and it was fairly quick and easy to get all that arranged and set up. The issue was a bad fuel injector and they had no problems fixing that. There's a $100 deductible and I wish it was a little lower but compared to what I would put out if I had to pay for the fix myself, the deductible is sweet. When it gets close to the year or mileage, I hope that they would send me out something to be able to renew it because I’ll definitely renew it.

So far, everything is working out okay with Omega. The coverage is about 80%. They don’t cover everything. I pay for some repairs. For claims, I had to go out to the place to see the car for the price. After that, the guys will call Omega on the price. Then, they tell the mechanic what’s the maximum amount they'll pay, and I'll pay the rest. The last time, I got to pay the $100 deduction and I had to pay even more money.

My claim with Omega went through but I wasn't really happy that they didn’t cover everything. I thought they would cover the thermostat, but they didn't. I was kinda misled by that. The claim was for the rotors and something. But it didn’t cover the whole percentage of it and I had to come out-of-pocket. I thought that's what I paid for the insurance to cover everything. They made it sound like they would cover everything. I’m still paying for it because I need protection. I was disappointed that when I signed up for it, they made it seem like the protection will cover everything within the vehicle.

I liked that Omega explained what they give and their pricing was reasonable. I really didn't wanna go back to Chrysler's extended warranty because the pricing was high and everything had a price to it. So I hope and pray that Omega is really a good company. From what I have seen so far, I like it and they do as they say, and that's what I really look for.

I was browsing the internet and I saw Omega Auto Care. I had a car and the warranty was gonna run out, so I decided to get it. Submitting a claim has been easy. I just go and tell them and they end up with a place for me. They did a good job explaining. However, I had to pay a deductible last time when I didn't know you didn't have to, that you use one of the Omega shops. When I first got the welcome package, nobody ever told me about that. But I've been satisfied with their process.

Signing up with Omega was really easy. I talked to their rep. She gave me options, ‘cause I wanted to pay it in full instead of payments and then I talked with my husband. I called her back and I signed up. I had a couple of things where I tried to call. However, the number that they put on the card, it was really hard to get a hold of somebody in that department. But they covered everything that I needed. I filed a claim when something that was making my tire or some gauge go off, like a check engine light, but it was just a sensor and they covered that.

I had a wheel bearing claim with Omega. Submitting the claim was slow and doing the checkout could be a little quicker but they fixed it. Also, they have problems when they go and pay the claim out. Other than that, I like their service and I’ve been trying to recruit people to it. I tell them it's transferable.

I went with Omega for the price and my experience submitting a claim was nice. I liked it. It takes forever to get in touch with somebody and the long wait is kinda hectic, but they come through. They’re not bad. The repair process didn't take long. It was done in 2 hours.

Omega Auto Care called me one day. The enrollment was easy. They told me about the coverage and about how to extend the warranty that first year and then you get the other four years covered. My first claim with them was for the trunk door that wouldn't open, so it's some kinda electronics. Originally, they said to go ahead and pay it and then they would reimburse me. Then, a couple weeks went by, there was no check or anything. I called back, and then they said the VIN number is wrong. So, they had to correct the VIN and then they redid the claim. They said they will send a check, and then still, there was nothing. About a month after, I called back to get my check. They said it was sent to the wrong address and that they would update it and send it back. A month or two went by. Again, I called back, and they said, “Well, see, your claim wasn't covered."

I got a phone call a long time ago about getting a car warranty. We just set it up to have one in case something happened with the car. We've had Omega Auto Care for a long time. I had a claim for a cooling condenser issue with the radiator fan. They worked on it and got it fixed. We were satisfied with what they’ve done. Omega has been really good to us. If I ever had a problem, I tell them about it and they've been really good about following up with my dealership about whatever needs to be fixed on my my car. They're right there for us and they fix whatever the problem is. We’re well pleased with the company and with the business that they’ve been giving and we’ve been getting from them. We give them thumbs up on everything

Omega called me up and I liked the price that's why I bought it. I pay like $648 a year for three years. For the first year, you automatically get some kind of maintenance contract that goes with it. I had a lady call me in June and informed me that I have the coverage, and it would cover $30 to the wiper or so much for batteries and brake pads. I told her I just had all that done and asked if I could turn it in. She said yes and to email or fax a receipt. I sent all my stuff that I have from Ford and they sent me a check for 180 bucks. I just got it last week so I was kinda happy with some free money. I hope the warranty works as good as that did ‘cause I didn’t even know I had it till she told me. It was gonna expire by June 26th, and I didn't wanna renew the service contract. But I wanted it and I’m happy.

Getting Omega was easy, but actually getting them to follow through with it is definitely difficult. I made several phone calls, and I couldn't get a hold of anyone. I finally did get a hold of someone. They don't return a call, and they don't wanna cover everything that's supposed to be covered. I had that happen three times now. I should've just gone through the dealership. That would’ve saved me a lot of time and headaches.

Omega explained the coverage to me and gave me a nice deal on the coverage so I went with them. The only thing was I felt they were representing Nissan, which they weren't but they apologized for it. They made it right for me. As far as the claims and them fixing my car, the experience was amazing. When the fan on my Nissan Rogue broke and I could hear this clanging noise, I took it into the dealer. They were the ones that called Omega and took care of it. The coverage was good. The other little part of it is trying to get reimbursed for my rental. I had to get a rental ‘cause I had to come to work. They didn't like the way the bill was printed so I'm trying to get another bill from the rental company to send to them so they can reimburse me for the car.

Omega is a little more expensive than I thought it should be, but I'm satisfied with them.

I have a 2015 Chevy Traverse covered with Omega. I ended up getting them because they called me and offered some extended warranty. Their customer service was pretty good. The claim process was difficult though. When I went to the other dealership, it was fine. But I already had paid for the first dealership for them to look at my car and it was $100 something. Omega did not reimburse everything. I was going with the dealership where I get my car fixed. Omega won't pay them. The price was too high with them, and Omega told me to go to another dealership and they ended up fixing it, but it’s still making noise. So, after this is over with, I'm not dealing with Omega anymore.

Omega Auto Care gave me a phone call about getting an extended warranty and I felt pretty good with their representative. He even told me a few times about the price if I had to pay for it out of pocket and everything. I had used them once and they came through for me. My vehicle had a transmission problem and the claims process was easy. I just showed them the card and they said that everything was okay. So having the extended warranty was important ‘cause at the time I would’ve had to come out of pocket. It felt good not having to take the money out of the bank for the service.

Omega Auto Care ain’t worth it. They called me and asked me if I needed extended coverage. I started paying them and then my car broke down once and they fixed the air condition on it. But they were denying it. They took a long time. They wanted all kinds of proof and then they finally got it. Right now, my truck needs that anti-brake system. So I took it and they denied it. I still owe them about 1,000. That’s what it costs to fix my truck, so I'm going to fix my truck and I ain’t paying them anything.

I signed up with Omega Auto Care two years ago for my 2013 Toyota Camry. The process was very easy and their rep was extremely helpful. The claims process was very simple when I was having issues with the security system and the battery draining. The shop called and worked everything out with Omega. The only issue I had was that the shop could not figure out what the problem was and they were spending a longer time than what Omega allowed them to do. They even took off some of the hours and I still ended up paying $500 out of pocket for hours they didn't cover.

Omega called me after I bought my Camaro, which is very technical and I wanted to be sure that I was safe and not have a big bill. The rep was in Louisiana, we had a nice little conversation and I signed up. I've had two claims and in the most recent one, my man over the Chevrolet place handled it for me. I’ve had five batteries in 15 months on my car and I finally took it back to Chevrolet. I told them to find out what's wrong with it. So, they checked it out and the computer was bad. They replaced it and I wasn't charged that much for it. I'm glad that I have Omega.

I filed two claims with Omega. One was in regard to my driveshaft and that one kinda didn't go too well as I expected. Nonetheless, my truck did get fixed. It's just the situation on how it went down. My driveshaft came out on me on a Sunday evening. It left me stranded in the middle of the freeway. The next place I could probably take my truck to or get it towed to was the Chevy house there. By the time the tow truck got to me and we delivered the truck, it was already almost 9 o'clock. The dealership was already closed already. They dropped me off at the airport 'cause that was where I was gonna be able to get mobile as far as getting a rental 'cause everything else was closed. It didn't work so I had to pay for the hotel that night which was about $115.

A friend of mine had Omega. He was telling me about it and how good it was, so that’s why I chose them. However, I’ve been having this problem with my truck since March. There's a part that one side of the air conditioning is getting hot, then one side of it is getting cold. They need to replace a part in there and they're not doing it. They wanna get a part from somewhere else to put in there, and I’m not down with that. It’s a Dodge and the dealer sells the parts for their automobile. It might be more expensive than somewhere else, but I don’t believe in getting across the counter parts. They’ve had the truck for a little over a week now and that’s been a problem. Everything else is fixed and ready to go. It’s just the air conditioner shuts off because this part is getting hot and the compressor shuts down to protect the other parts. I’m very displeased because I thought once I got this insurance, I was covered. I’m paying over $3,000 for this insurance, and they're trying to go against the dealer.

I got Omega on my Chevy and I filed a claim for a couple of things. One was for my steering hose and it was a lot. The claim process is fast. The dealer will contact me and then they'll contact Omega. Omega then pays for everything 'cause they said they will pay for emission. Also, when I got the warranty, I also paid for other things like wheel changes and brakes and it expires every year. There should be a call when it's about to expire to let me know 'cause I didn't get a chance to use mine. Other than that, the claims process has been great.

I took my 2016 Tacoma to a dealership and the guy there contacted Omega. That was a while ago. It was pretty easy and good. A seal in the power steering pump was broken but Omega wouldn’t cover a new pump. They will just cover the fix, like the patch job to seal it up. The dealership just ended up fixing the leak. But in due time, the patch kit will eventually fail and a new pump will be needed. I’ll see them again in three or four years. But I’m all right with the way Omega went about it because they covered the repair kit and it got fixed, only in a different way. I would’ve preferred if it was a new pump altogether though. It would’ve been cool. I also only paid a little bit.

I have my 16 Chevy Impala covered with Omega. An issue came up on my wheel bearings. I took my car to the shop and the guy called Omega's number. Everything was smooth. They guy told me to leave the car and I left. I just had to pay $100 deductible on the taxes. I am very satisfied overall.

I was really impressed with Omega Auto Care and I'm happy to have their type of protection plan. I've owned cars many times before and when the manufacturer's warranty expires, I've always ended up paying out of pocket astronomically for repairs. Also, monthly payments to Omega have been very reasonable. They fit perfectly into my budget. Every time I spoke with someone from there, customer service was amazing, even for simple questions. The reps were very professional and all of my concerns and needs were answered. When I drive my car, I have so much confidence because I have protection in case something breaks down I can take my vehicle to the dealership and get it repaired.

I filed a claim with Omega for my truck's window switch and the process was really slow. It took me about two hours to get through to somebody. I also did that to the dealership and gave them my information. The next day I dropped off my truck. They got it done and the claim ended up costing me a 100-buck deductible. I thought it would be 100% covered. Omega's price is over there with every other company. I'm satisfied but I'd tell people to shop around.

I'm satisfied with Omega. But I was a college student and at the time, the contract was expensive. They take care of their end of the bargain though. Whenever issues come up, they take care of my vehicle pretty decently. It would be better to have a factory warranty on your vehicle than just getting an extended warranty. However, I would recommend keeping the extended warranty and updating it, so you can work directly with your dealership. For Omega's claims process, the service guy at the Mercedes Benz car dealership talks directly to them.

BMW submitted the claim and Omega paid for everything I needed -- the warranty company covered the whole thing. It was pretty seamless, and I did not even have to talk to them. It took about five days or so for them to approve it and for BMW to fix it. Overall, this company is solid.

When my wheel sensor went out and needed to be replaced, I took my vehicle to Chrysler. Omega gave me a book for Chrysler to look at when I took the vehicle out there. Chrysler called Omega to deal with the process. Then they fixed the vehicle quickly and about five hours later it was done.

I was at a doctor’s office and when I came out, the car was dead. At the time, I forgot to take my cellphone with me, so I went back into the office and called AAA. I told them the situation that I had no phone for them to call me back when they were about to come and that I needed service sooner than later. They said that they would transfer the message and they did. Then the man came within a half-hour, which was good because the office was closing. I also called another service as I had to make sure that I was covered. All in all, I was very satisfied because help came right away and the battery was repaired.

I had a pulley issue and Omega denied the claim. I called somebody and nobody called me back when they're supposed to call me back. It is a mess. I have to file the claim again to see if they could fix it. This insurance is costing me a lot of money. I took the premium, the most expensive one and it's supposed to cover the car from this and that. If there’s a belt that is shredded they're supposed to fix that. But the claims I had before went well. I’m satisfied with Omega.

The process in getting a warranty from Omega was an easy one but I didn’t understand at first that you had to put on 1,000 miles before it takes into effect. They didn’t do my first claim because of that. All I do is drive the vehicle from the house to the senior center every day. When you’re a senior citizen, you don’t drive the average mileage that a person does every day. So, I had to do some out of pocket repairs. But on the next problem that came up, I was able to get it finally taken care of after hitting the 1,000 miles. We had to wait a couple of weeks for parts to come in but it was just normal wait time and this is one of the things that we didn’t have any control over.

I had an oil change through Omega Auto Care back in January. The guys in the service department don't really like the claims process. They say it's too cumbersome and takes too long for them to get paid from Omega. Other than that, I got two oil changes through Omega. I'm supposed to get three, but I don't drive my car enough to have needed three within that year.

I had a problem and it had to do with my car heater. When you get in the car, the heater was making a knocking noise. I made a phone call to Omega. And they told me, "Take it to the dealer and let them look at it and determine what's wrong with it. They'll get back with us and see if there'll be coverage on it." I took it to the dealer and they looked at it. They said it was a door bracket that broke off and they replaced it, and Omega covered it. The experience was great. I had no problem. The bill was $197, but I had to pay $100 deductible. So, I saved $97. I would definitely recommend it to somebody else if they ask me, for sure.

We were looking for an extended warranty and we liked the the easy access to Omega. One time, we had a claim for the air condenser and it was easy going in. The dealer dealt filed the claim and the process was okay. I have no complaints.

Omega took a long time. I never seen a place take that long to qualify somebody to fix something. I started in February trying to get the car fixed. I was told my power steering rack and pinion was fixed, but it is still doing the same. So basically the mechanic just took the money. Right now we got a flat tire because the tie rod keeps robbing against our tire.

Enrolling with Omega was simple. After going over all the details and what the policy covered, it was seamless. They offered payment plans too. The other day, I took the car to the shop. I gave them my policy card and they reached out to Omega. I had a motor mount that was damaged and Omega covered it so I was happy about that. I just had to pay the deductible. The shop thought it was gonna be an extended day but the repair ended up being a lot quicker than I expected. They finished before I even got the rental. Omega saved me a whole lot of money. I am grateful to them for the help and for following through for the service that I'm paying them for. It was not like I'm paying for something and then when I need their help, they back their hands up and say, "Well, you're on your own with that.” Some companies do that.

I have a 2012 Buick LaCrosse. It only had 30,000 miles when I bought it. It was pretty brand new. It’s been running good and I take good care of it. I take it in to get it serviced all the time. I need to have a warranty on it because it’s an expensive car. I love Omega. There’s this guy named John there and he is just super. He’s a pretty good guy and he’s like my friend after all this time. He recognizes my voice and he knows me and he takes care of my bill right away. He gets the job done.

A few years ago, my 2014 Cadillac had a gearshift between the front seats. It got to where when you put it in park, it would come up on the information dash, "Put it in park." You could do that again and still it came up the same thing. I finally took it to the garage in Longview and they replaced it. One day I was backing the car out of the garage and the back up camera screen worked fine. I went over to Longview and when I put the car in reverse, the camera didn't come up. I also had a claim with the radio screen and it took a couple of days. It didn't take long.

I was looking to keep my car - a Galant 2017. I had to get my oil changed, but then I got my car hit by another vehicle. Omega told me that they had to wash it and clean it up, so it took an hour. Because what they do is they change your oil at Napleton, and then when they change the oil, they clean the car. It was lesser than 30 bucks. I like Omega. Take it because they help you when later on there's anything wrong with your car.

I was losing the current warranty that I had on my car, and I’d done some research online and saw that the Omega one was good. I’ve submitted one claim and I got pretty lucky. There were two things wrong with the car, one was the fuel sensor and the other was the transmission. The transmission, luckily, was still covered on the original warranty ‘cause I didn’t have as many miles on the car.

Somebody bumped into my 2015 Mercedes and the fender was messed up. I filed a claim and Omega did a good job. I took it in on Monday and I got it back home Friday. My nephew recommended me to them and I would recommend them to others too.

Omega's claims process was easy. The motor locked up on the seats. The dealer called Omega and less than 15 minutes after, the customer service approved the repair. So the dealer went on and took care of it. The contractor handled the claim well, but I had to have the car towed in, which I had to for. But although I had to pay for one day of car rental, Omega took care of it for about 10.

The four-wheel drive would not engage and we had snow and I got stuck in my driveway, which is flat. After I got it in the garage, they found that there was another problem with the water pump, which was leaking. I took the card in to the garage I took the car to and told them I have Omega's coverage. They looked at it and said they would check it out. And they took care of everything including the rental car, the whole ball of wax. I had to do absolutely nothing and it came through. It wasn’t but just a very short period of time and they said it was approved and they were set to fix it. They did everything. It was very good. I was very surprised and delighted that it was taken care of so easy and so quick.

The process with Omega has been really good so far. I just take my car into my dealership and it takes probably a week to get everything worked out. The two major ones that I’ve had were air conditioning and my trunk motor. I’ve also had a screen repair in my car. My dealership has said that they’re really surprised by how many items Omega covers for a warranty, but that the only frustration has been getting approval on using the parts that the Cadillac dealership wants to utilize. I don’t like that Omega makes you use nonmanufacturer parts. They’ll only cover secondhand parts. In spite of few frustrations, I'm satisfied overall.

I bought the BMW used and I had to have some guarantee so I got the warranty from Omega. I had a claim for some oil leaks. There are a lot of other people that are nicer than my adviser, but that’s the only thing. Besides that, they did whatever they had to do. The first time I went and they have problems, they fixed it. Then it started leaking again, so they have to go back and they fixed different problems. It was because of the temperature, some of the gaskets worn out and they had to fix that.

The Omega sales rep called me and I was in the right mood to talk. I figured it would be nice to have coverage for my car. I had to get a new transmission and I had to pay $100 for a deductible. Today, I took my car up to get a new wheel bearing, it cost me $267. That’s $250 plus tax. It was out of pocket. Omega came in good 'cause of my transmission. I lucked out on that one but I'm thinking I might have to switch to something else that's gonna be more affordable for me. I really don't have that kind of money to just keep putting out $100 a month. I scrape. I barely get by.

Omega was better than some of the others that I had talked with. A fellow called and he made the warranty sound real good. It was advertising. But so far, it has been pretty good. The dealership told me that this was a pretty good warranty because most warranties don’t pay for a lot of stuff on the vehicles. In fact, I had one claim and it was great. I was having some problems with my car. It was showing that it was running hot and then I had this gas smell that had started. So I took it to the dealership and they told me it was the radiator.

Omega has been taking 114 out of my husband's bank account, but they stopped and we're trying to find out why. Other than that, their claims process was very easy. When we took the car to the mechanic's shop and they said they put a pump kit and two sealers. The car was in there for two days and we only had to pay the $100 deductible.

Aside from the deductible, Omega Auto Care covered all of the costs for my timing chain claim, but it took them a long time to pay it. My car was in the shop for about four weeks because it was waiting to be paid. I was told that the engine had to be broken down and after that Omega okayed it.

Omega has been okay. I got them through a broker. The warranty didn’t cover electronics though which is disappointing. But it’s not much different than most other people’s that I know of. The dealership only extends it to the 100,000 miles, which is I spent maybe $400 extra on. I've tried to read the fine details about what’s covered and what’s not covered. I brought my car in for a few things one day, and they came back and they said one wasn’t covered. I’m praying that I don’t have to use this warranty. I wanted to go with Omega Care again but they just blew me out of the water. For my second car, they said that the car was a highly risky car. That’s why I wouldn’t recommend them 100% because they pick and choose cars they wanna insure. Obviously, that’s not a bad business practice, but they can’t just pick.

I have a Mazda 6 covered with Omega. So far, they have covered what they said they will cover. My axle and housing were damaged one time and I took my vehicle into a Mazda dealership. They worked on it and sent Omega what they needed to send them. The car was in the dealership for a week and they fixed it.

I have a newer model vehicle that is hard to get repaired. I got a warranty from Omega and found that they understand people's situations. Their reps followed through with what they say and are very patient. They listen to what I have to say too and don't rush me off the phone. They repaired my water pump and radiator. I can definitely recommend people to come to Omega.

My 2017 Optima is covered by Omega and everything has been excellent. I got the coverage at a time it was more convenient for me and I pay a monthly amount. I like the security and I’m pleased with them ‘cause one would never know what’s gonna happen. I had an oil claim and the process went fine.

Omega is a good company. When I had the steering rack and pinion done under them, everything went well with the claim.

Omega got things done like they said they would do. We had a recent claim where my daughter had to get an oil change and the experience was really good. She called the place to see about changing her oil and asked if they take the coverage of what she was under, and they told her to come in and bring the name of her coverage, and they would call them and talk to them. I’m satisfied with the overall claim process.

My Buick Regal is covered by Omega and I did a maintenance involving an oil change and the wipers. Apparently, I did the process wrong as I went and got it done, I paid for it, and then I emailed a copy of the receipt to the reimbursement department. It then took a little bit and then I got a check back in the mail. But there's a different way to go about it, which I didn’t know about until later.

The warranty that I had was expiring and I needed another warranty to cover my parts. I was also with another company and I kept getting kickbacks every time I was having issues with my car. It took so much problems to try to get in touch with them and get their procedures done. I got tired of going through that every time I needed some help from them. So I decided to change that and try to get somebody that’s more reliable.

Omega is really good. I heard about it on the TV and the way that they were advertising. I also needed a warranty so I decided to call them. Now, I got it and have it. When we had a claim, it was good although my daughter had to call back. The vehicle was still making some noise but they told me that everything turned out fine. They fixed everything. In fact, my husband was thinking about going through Omega too.

I had thought about purchasing coverage when I was at that the dealership and I actually went through another one but the person through Omega convinced me that the company charged me so little that it wasn't a real company. First of all, they said that my claims will never go through and secondly, that it was probably a scam. You buy an insurance policy then two years later you're gonna use it and realize you got scammed because it's not a real policy. You'll only know it's a real policy when you go to the dealership and get work done and they pay.

Omega did handle the only claim that I had with them and I was happy for it. It was a radiator and a steering stabilizer at the same time. I took it to the dealership. I called Omega and they got right ahold of the dealership. They worked everything out. The lady at the dealership came back out 10 minutes later and told me that they had to process the payment for the repair. They got the parts in on a Tuesday, I dropped my vehicle off on a Wednesday, and I picked it back up Thursday. When I tried to cancel though, that was a totally different story. I traded my vehicle in on a new Jeep Gladiator, and they worked out a really good deal with an extended warranty so I didn’t need the Omega warranty. But I was very satisfied with Omega. Knowing that my vehicle would be fixed in the event of a breakdown gave me peace of mind.

The first time I got my brakes done, I didn't know the claim process. I went and paid all the money, but the car people ended up contacting Omega and they paid them right away. Then, I had my second claim in December which was for an oil change. I didn't notice that I didn't have to pay for the oil change. There was no deductible for the 3 free oil change that I got. I paid and I ended up having to wait on the money when I wasn't supposed to pay out. But they had the people that was doing it call and get paid. However, I still haven't gotten paid for this second claim. The guy in disbursement told me that it had got tied up, and they sent them out on Friday. Other than that, the claims process first went fast and they did good. Their people are good communication-wise. I also give all my friends their information so they go through to them.

I had a heating core done. They came out, did an inspection and then approved the repair. I was okay with the process and they answered my question. Everybody who has gotten an older car with mileage, get Omega.

Having Omega has been good so far. It takes a little bit long to get a check in, but it’s fine. When I mail in or email the receipt in, it takes at least 3 weeks, sometimes 6 weeks to get a check. Still, they’ve always sent it that I don’t have to keep track of it. I’m also aware of what they cover, but I haven't had any breakdowns or anything go wrong with the truck. I’m gonna take the truck in for some more maintenance at 50,000 miles, and then see what they cover. Fortunately, I haven't had any other claims besides oil changes so far. I’m grateful that they reimburse things like oil changes, which is really nice.

My claim went smoothly and got done on the same day. It was for an alternator. I needed a new battery too, but Omega did not cover it. For the alternator repair, the alternator belt had to be replaced. I paid 100 bucks on a $700 or $800 bill. The battery, which was 200, was mine. I paid 100 and they picked up about 400, which was good. It took a little longer because the auto repair place would not release anything until they received the payment and the payment was done electronically. I was there for quite a while, waiting. Other than that, Omega saved me some money. And I’ve told friends about my experience.

I filed a claim to Omega Auto Care for my power steering rack and pinion, and my insurance took care of it. The process took three or four days and the coverage they provided was okay. I had to have it done, so I had it done.

I have had them change the tires, as well as put new brakes on the front, brake pads, and rotors. I was happy with those two, but I'm not happy now with the oil change. I got a Ford Edge and it is an all-wheel drive. I would consider that the rack and pinion steering thing of the all-wheel drive part had to be replaced, but they said that they were not going to cover that. I said that it is part of the drive shaft and without it, I can't turn the wheels. But, they said that they refuse to pay for it. I even said, "I'll buy the part and have them put it in." They said, "We're not even gonna do that either." I was happy up until that point. The mechanic had no problem with Omega with the first couple of times, and Omega paid them right off the bat. I used to go to Muffler Man but they had so many problems with so many other insurance from Omega that they don't do them anymore. So, it took the mechanic two weeks for them to get paid.

I've been with Omega Auto Care for about two years now and recently, I submitted a claim to them for my heater control valve that had to be replaced. It was great speaking to their customer service and I had no issues getting my claim taken care of.

I had a couple of warranties that weren't so efficient and I went through a lot of changes trying to get in touch with them to get my auto care taken care of. So, I looked for another warranty company and chose Omega. During the times when things like oil changes were supposed to happen, just the initial time was a little lengthy trying to get hooked up. After that, I have had no problems. The repair people do their part that's required by Omega and everything is expedient, usually within the same hour.

For a year or two now I've been with Omega. Recently I took my car to my dealer for an alternator issue. They did everything. However, the only thing I was not aware of was the aftermarket part. Still, the dealer said that they got a decent one. It wasn't a lower grade so it was fine. I'm happy with Omega's process.

I had a warranty program on a car that I had and when I tried to make a claim, virtually nothing was covered. I felt like I was taken so I was really skeptical about Omega Auto Care. I called the mechanic that I used for a BMW that I owned. When I mentioned the name of Omega, he said that he works with them. I could trust them, which was why I went with them.

When I took the policy, the experience was pretty smooth and Omega told me that everything is covered. I just need to pay some copay, which is about $100. But when I used it for my trunk that got stuck and there were some parts that needed to be replaced, I heard from AAA that when they contacted Omega, they told them that only part of the transactions would be covered. I needed to take care of the rest, which was more than what I was expecting.

The thermostat has been taken care of. I took the vehicle in and it was checked out. I was told it was the thermostat. I gave the warranty number and the vehicle, which I needed done quickly, was taken care of quickly. The car’s doing great now. Omega works well and it's valuable because you never know what’ll go wrong with the cars.

Omega cold-called me when my warranty was running out and they said that they worked with Volkswagen. They also said that I have full coverage so I went with them and I didn't shop around. I had a claim for the water pump and the process was easy. I just called them up and sent them the paperwork. There was only one thing that I was a little disappointed in which is when I got the full warranty, I wasn't told that it included a year of free maintenance. And then they said that I need to start paying for the maintenance which was an extra 25 bucks a month. But then, I was told that if I don't have that maintenance plan, then the car is not under warranty. It's confusing the way the rep was saying it. Still, they have a 50% off every oil change and that's cool.

Talked to some lady wanting to know about my truck. I told her it was running great. She asked a bunch of personal questions and then about the truck. She then asked if I might do any modifications to the truck, to which I replied, "Yes," and proceeded to explain the upgrades I wanted to do to the truck. She just said, "No," and then hung up on me!!! Super rude!

I'm satisfied with Omega but they need improvement in answering their phones and getting through to the claim faster and not cutting corners. I had an issue where it would seem my bearings on my left tire are not completely destroyed yet, but they make the noise. The mechanics tell you one thing and the inspectors tell you something else. Now, I have to wait 'til the bearings are completely dead. And does that happen while I'm driving? I don't like that. You don't have to have something destroyed for you to change it.

Omega has been satisfactory for me. I had tires put on my car and had an oil change done to it. All I had to do was email the receipt to Omega and I got a check in the mail. It was close to a month after before I emailed them that the work had been done. Once I got their email and an answer from them, their process was pretty quick.

Omega's rep, Jason, educated me a little bit on what they do cover and what they don’t as far as factory warranty. He talked me into it, and I’m glad he did because I can’t afford $1,400 for an alternator replacement. The bumper-to-bumper warranty for my 2017 Camaro SS expired in August and it is a good thing to have an extra policy.

I got the sensor fixed on my 300 through Omega. The transition was smooth and I didn't have problems. I only had to make two phone calls to you Omega, to the policy holder and to the dealership to get my car serviced. This was a wonderful experience and I was totally pleased all around. I like their availability and the overall cost of this warranty.

I gave the car place where we did an oil change back in November the letter I got from Omega Auto Care and they submitted a claim for us to Omega. Since we've had this warranty, we've been satisfied with it.

Omega replaced the tensioner on my Honda. They also had fixed a switch in the front that you push to start the car. I had to pay $100 each time, and then they covered the rest of it. I'd tell my friends to get Omega. If something major goes wrong with your car, it’s a lot of money. I paid $2,000 for the coverage, but it’s worth it in the long run.

My wife was the one who found out about Omega Auto Care and then the enrollment with them was easy. I recently had an oil change on my 2016 Chevy Malibu. The process took a little bit of time, but it was not too bad.

I filed a claim for the speedometer that malfunctioned. The guy that I got to repair it called Omega Auto Care and he said that the warranty company told him that they didn’t cover it -- it was like $270 something to fix it. I was a little upset about that. They have, however, helped me out on some things. In my maintenance program, they covered the oil change. Overall, they are still good, and I have reinstated them.

Omega Auto Care called me and the timing was right because I needed to get a warranty, so I took the opportunity. I had a claim on a differential assembly and everything went fine. The process went good. I, however, know that they use aftermarket parts while my stuff is original Mercedes parts. Still, overall, it was a happy ending.

I was in an accident and after that, my truck was swinging like crap. It was sent to the dealership. Then after that, my computer was messing up and they ended up replacing the coils through Omega. The auto shop called it in to them because they were the ones that had to let them know what the diagnostic was and then see if it was a covered part, which it was. I paid just the $100 deductible. Everything was great with Omega.

The battery on my Dodge Charger kept dying. It did that sporadically. I'd wake up in the morning and the battery would be dead. I didn't know what was going on. I took it to the shop to have it looked at and they said that they couldn't find anything wrong with it. They said they could keep it overnight and see if it does it and if there's anything draining the battery. They called me in the morning and they said nothing seemed wrong and I could pick my car up. I went up to the shop and the car wouldn't start. It was the starter and they fixed it. It hasn't been a problem since.

I heard from a few different people that there was one company that a lot of shops didn’t use or accept. However, Omega was at the top of the list of companies that shops accept, so it made sense to go with them. Their claims process was very easy. I gave the number, a mechanic called and got what he needed. I’m very satisfied with the experience.

My Camry is covered under Omega. When the coolant wasn't flushed, the garage I brought my car to did the claim process. I faxed the claim to the warranty people. I had the repair done and because it was expiring, I had it done early in December. And I sent in a refund request. I faxed it, and I never got a response. So then, last week, I called them back, and they said finally that they would send something out the next day, but I still haven't received it yet. So, I'm still waiting. Overall, Omega's claim process seems to be all right. Sometimes, the claim seem to get lost in the translation. I've had to call a couple times to make sure I got reimbursed.

Omega covers my driving school car. I had a claim for the axle assembly front. My dealership contacted Omega, and the dealership filed a claim. The total process took a couple of days. Everything was fine.

I had an oil change and the claims process with Omega was simple. I took the vehicle to an AAA dealer in Columbia, Tennessee and told them I had an insurance with Omega, and they took care of it.

The mechanic filed a claim to Omega for the battery of my GMC and I got a new one. The process was good.

I took my 2017 Jeep Cherokee to my dealership. Omega called and they called back and they paid for their part. Then I had to pay for the balance. It was very smooth. The process was excellent and it was a great experience. Now I have to get my brake fluid changed. It's gonna be like $300 and I don't know if that's covered. I may have to call and ask Omega that they pay any part of that.

I got an ’02 and a ’97 vehicle covered with Omega. My experience has been excellent. I have no problem with the truck, but I had service for oil change. I usually don’t change the oil every 5,000 miles, but their brochure says I need to change it every 3,000, so that’s what I've been doing. I’m tickled to death with Omega's claims process. And I’ve received one $55 check. I'm supposed to receive two of them, and so far, I've just gotten one. I’d recommend Omega.

Setting up to have a 2016 Honda Accord covered with Omega Auto Care was very easy. When I spoke to their reps, they made me an offer I couldn’t refuse and the coverage was outstanding. Everything went great. They took care of everything.

Omega Auto Care came with the plan I had. When my original plan on my vehicle was expiring and I had to get one, I was getting all these different calls. Omega was working with one that I was paying through a Sears card. Then, Omega called to tell me that my coverage was only lasting a year. I didn’t even know I had free coverage with the first year of the program that took over the previous program that wasn’t dealing with some work that I needed. When I finally dropped the other program, Omega paid for an oil change and they were very clear on what they were doing. They also put on super-fantastic wiper blades, and the people replied immediately. It was an easy thing, and Omega paid them right away.

When I started my truck, it didn’t start. I thought it was a dead battery, but a couple of vehicles tried to jump me. When it won't start, I contacted my friend who knows more about the vehicle and said it was the fuel pump. When I dropped it at the shop, they were determined that it was the fuel pump too. So, they changed it. The shop had a direct interaction with Omega and from what I heard, it was a smooth transaction. Everything went fine.

My 2013 F-150 pickup truck is covered under Omega, and it was easy to submit the claim regarding my oil change. I faxed the paperwork in and they sent me a rebate check. Interacting with Omega directly was fine. I'm satisfied with them.

Omega Auto Care doesn't cover anything that I thought it would cover. When I bought it, I was told it was gonna be a complete replacement for what I had, but that was a big old tale. I don’t think it's a good policy and I don’t like it. When I told them my issue, I didn’t get any satisfaction. I’m just stuck with what I got. They replaced the battery and the wipers though. They reimburse me for those and I was satisfied with that.

When I took my car in to get the oil change done, it was there for maybe three hours. The tech said that everything was done, but they were waiting for Omega Auto Care to call back and say that they've approved the claim. I needed to go back to work and needed to pick up my car so I wasn't very happy about that.

I had an oil change on my vehicle. I called the dealership and gave them everything that they asked me for. I went over there, waited, and found that they wouldn’t come wait on me, so I left. Then I came and I called them all again. They told me that I could take a picture of it and send it to them. I then took a picture and sent it, and that was how I ended up getting my money from Benton Chevrolet. I didn’t feel too good about process because I was looking to get my money, and then the guy told me it wouldn’t be no problem. Beside my experience with the dealership, I like Omega Auto Care and I'm satisfied with them overall.

I had my 2011 Nissan Sentra covered with Omega, and everything went well. When I was going to Enterprise High School to pick up my nephew Joshua, I accidentally clipped the mirror off another car and it clipped mine off too. So, when it removed our mirrors, I then called the police and filed the claim. During that process, I also decided to get an oil change. The process was easy. Omega is wonderful and I'm extremely satisfied.

When I first got the car, I wanted some extra insurance and protection. Before I searched for somebody else, Omega Auto Care called me. I was in a hurry to get some insurance on it, so I went with them. But now that time has gone by, I could see a couple of better places. However, I'm tied to a contract with them for 150,000 miles and all the way up to 2022.