Omega Auto Care Reviews

Signing up with Omega was alright. They called me and I got the extended warranty for my 2015 Titan Nissan.

I'm not so happy with Omega right now. The first claim I had was on my Mercury. I called claims and the first words that came out of the mouth of the girl who answered were, “Oh, we don't pay that.". I finally got somebody else on the phone who said “Yeah, it's a claim,” and then they paid it. The second time, I included my Suburban truck on my warranty and I got stranded with a dead battery. I got it started and brought it home and AAA installed a new battery. I submitted my claim on August 15th and have yet to receive any money. They told me they would cut a check in September. I called in last week and said I still haven't received any money. They said they mailed it 22nd of September. To this day, I still don't have any money. They said they were going to cut another check, but this was just last week.

The next time Omega offers something, they should explain clearer and exactly what the benefits are because while I had to use it, I had to go through a lot. When they offered me the insurance, they told me that they were gonna cover everything in the car, even the light. And if the car's gonna be on the mechanic for more than three days, Omega would give me a rental car and would do anything to help me. Once my car needed to go to the shop, they didn't wanna rent the car. Also, I had to pay part of the prices plus the deductible. But even though we had that issue, Omega responds.

I liked Omega so far, everything else that comes along with it. I have used it and I have been waiting for a check. I went in to get a service done on the car and the service guy spoke with the lady at the place and she told him that she would give him a credit card number. By the time he got the paperwork written up and called back in to get the card number, he couldn't get anybody on the phone. So he sent an email. Instead of her just going ahead and giving him the information so he will have it, he had to call back. If you knew you were about to close, then why would you tell him to call back? I was very dissatisfied. I also called in about my check and I waited. I had to call back again because I still hadn't received a check. The man told me, "We're gonna send it out to you." But I still haven't received a check. That was since May and I followed up twice about it.

One day, we got the groceries out of the car and my husband tried to close it but it wouldn't close. When I took the car to the shop, the guy looked at it and he said it was a bad jack. They had the piece there, and they fixed it. I'm glad I had Omega because it would have cost me more.

When I had an oil change, I had to send them a fax or an email with everything on it. But, it went through easily. I haven't had a problem with Omega at all since I've used them.

Omega Auto Care is a good company. I would tell people if they want to sign up, they should. It's important because if something happens to their car and it's really expensive, Omega can pay for 90% of what's going to happen to it. Omega could use more customer service on a weekend and faster service to get people on the phone though. It's hard to get them on the phone at times 'cause you gotta be on hold for at least 20 minutes.

I haven't had anything serious with my vehicle, but I know that it's expensive to maintain a vehicle and having these services are good. The cost is worth the price because it eliminates a lot of hassles. All I do is take my book and let the people at the dealer know that I have this plan, then they take care of the rest. I have recommended Omega to other people.

I'm happy with the process of Omega. It was easy submitting a claim. The company normally has to call and do it over the phone. Whatever company I go with, they were good. They were also covered by a lot of the places that were around me.

I’m well-satisfied with Omega. When I submitted a claim, it was easy and fast. It was paid for before I picked my car up. I just had to pay my $100 deductible.

Every time I've used Omega, I would have to go ahead and pay for it and then they would reimburse me and that's not good. Something happened to my engine and it was 160-something dollars and then they reimbursed me $142 back. Right now, I took out the elite insurance and they're supposed to pay for my oil change. I had the oil change two weeks ago. But they haven't reimbursed me yet. I took the car to the shop at 2 o'clock and they close at 5:00. The mechanic stayed on the phone for two hours. So I just went ahead and paid for it. I had no trouble getting reimbursed. But they're still taking the time.

My experience with Omega has always been good. I've never had any negative thing where I had to go back and forth where they didn't wanna fix something. When my battery went dead, they paid the money for the battery.

An alternator went bad on me and I had to have it repaired. I had a good experience out of it. There were a few questions that I had that Omega answered very quickly. They give you a good coverage. I haven't been displeased with them but there are always those things that come up that you either didn't understand exactly what it was supposed to be or because of where you went, it wasn’t covered completely where you thought it should be. At the end, everything was taken care of.

When I submitted a claim with Omega for my AC condenser issue, the fix-it person called them. They paid for a portion of it and it's working fine now.

I had an oil change and they paid for it. The claims process was good.

I found out that dealerships do not like to deal with aftermarket warranty companies like Omega. It will be helpful information to know that in making a decision. Omega should provide the companies that you might want to target to try to get service done when you need it. It would be nice to know what companies are ideal to work with that's close to where I live. I did an oil change claim and I got refunded for that. But if you have an emergency and you take your vehicle to a dealership because that’s the logical thing you would do, you would get a rude awakening. You're gonna get charged and they're not going to want to work with such companies such as Omega. So that could be a very big negative.

They took care of everything. I was pretty pleased with the transaction. But it was a little rough for the dealership to get everything approved in a timely manner. They told us to call before 6:00 Central Time, and the mechanic did so, but he had to wait on the phone in order to do this for about 30 minutes. Then called back because he didn't get the approval for it. So, they had to hold my truck for a whole other day. The mechanic was the underwriter, but he was kind enough to go ahead and call them again the next morning to get everything verified. He spent over five hours to get my thing approved and they would not let me take my truck. I thanked him a hundred times for his due diligence to take care of me.

The enrollment process was simple. It was well-explained. Every time I've called, if I had any questions, all of the representatives were very helpful. They explained it to me in a term that I can understand it. They're always willing to lend a hand and say, “Well, hey, if you have any other questions, you still don’t understand, call back.” So I've had nothing but good experiences from them. I had an oil change done. I had to send a copy of the receipt, and then they sent me a check.

Omega contacted me and explained every detail even when I wasn't sure to get the policy. They told me, "You could try it. If anything, you get your money back and you could always cancel.” So that kind of gave me a little bit of security to go with them. Everybody was good. The agent that was assigned to the claim communicated with me and kept me up to date. Even though other things were out of his hands, he kept trying to get everything done as quickly as possible. Omega helped me with replacing the transmission on my truck. It took a little bit longer, but at least it got done. Omega is a great company. You can rely on them if anything comes up with your cars. It’s a company that you could trust and that will help you and cover what they said they are going to be covering.

Every experience with Omega has been good up until this last time. They were trying to be careful about the part, but it cost me $500 in rental cars. So, that was the only downside about it. They could be a little quicker on sending their reimbursement checks. Also, the struts had to be done but they didn't cover struts. So I ended up paying for it. But they’ve done a lot of work on my car and they paid for the repairs. They've covered just about everything I’ve taken it in for. There have been a couple of things they haven't. But compared to what they have fixed, I'm very thankful. I would recommend them. I’m on my second warranty through them.

The application process with Olive went well. I’ve used them once and they took care of the claim. They reimbursed me for the battery. They responded with the first claim. So, I hope they would respond back in that same manner to any future claims.

When my car went into a shop, I needed a rental car and the car dealership didn't have any rental cars to rent me. I had to pay out of pocket to a car rental place and I had the car for at least five days. I sent Omega Auto Care a faxed statement from the car rental place and I haven't heard anything back. I also called but they put their screened line where I couldn't get through. But other than that, they took care of the issue I had with the car and it was no problem. They put new parts in. I would recommend my friends to Omega.

Getting set up was straightforward and easy. I did an oil change and they gave me a $55 discount. But for them to credit me the money back for the oil change, it took them a while.

They told me the warranty would cover three oil changes. They didn't tell me that I had to do anything early with them in order for the oil change to get taken care of. I had to pay and then they would reimburse me and the reimbursement wasn't the whole price of the oil change. But I've had two oil changes now and everything is good.

I had an oil change in June and they were supposed to reimburse me. 30 days after I applied, they still haven't reimbursed me the $55. I put my car in the shop twice and they fixed nothing. If something goes wrong, they say, “Oh, we don't fix it.” What the hell am I paying for then? My wheel was shaking and I took it to Subaru, and Subaru called in the claim. Omega said that they don't fix it. They paid $168 on a $900 bill. But I still had to pay a $100 deductible. So technically, they only paid $67.

I needed to get my car repaired and my mechanic and I called. Omega said some things were approved and then, at the last minute, it wasn’t approved. It took almost two months for them to approve everything. So, I was without a car for a while.

I’ve had an assortment of brake-related or suspension-related repairs and I'm satisfied with Omega’s service. The process is streamlined and the coverage is good.

The person who called me took his time to explain the warranty to me and all the benefits. And it sounded like a great deal. I had to have my brakes redone which is part of the maintenance plan, and my oil changes. I also had to have some major work done. Omega Auto Care covered it and I just had to pay my deductible. There were a couple of times when I went and got my oil changed over the weekend, and I had to submit to get my money back. Those also went well. I love the service. I like the comfort of knowing that I won't come out of pocket a big chunk of change if I have something major happen. And I have the roadside assistance. When I need a vehicle inspection, my maintenance plan covers that. There's a lot of benefits to it that I’ve really liked.

The truck died on me so I had to go to the shop and got a battery replacement and an oil change. I had to pay out of pocket, which was the problem. I got it reimbursed for the maintenance program but it took a little bit to receive the claim. I just got it last week, so it took over a month. I talked to somebody the very next day, and they switched something with their policy to where you get any work done. You just call the company and they'll pay for the services instead of reimbursing you. I was a day late on it.

I'm disappointed with Omega. When I did a contract with them, they told me that I will pay only $100 anytime that I have an issue with my truck. But I have an issue with the mirror in the driver's door, and I have to pay $200. I'm not supposed to pay that amount of money. I'm already paying them every month the amount of money that they ask me to pay.

I was at the dealer and they took care of the claim. I gave them a copy of my contract. However, the dealer couldn’t get someone to cover me. I spent an hour at least on the phone, calling different people who had no idea who I was. Hopefully, it'll go smoother next time.

We made one claim and the experience was good. Omega got everything paid for. There were some issues there though. The repair shop had spent a lot of time on the phone and they weren't happy about that. It took about two days to get the authorization. There was also an issue with the parts, whether they were authentic or used. The axle into the control rod had a bust in it. It was clearly something that was a warranty issue. Omega paid for the labor, but not the parts. The repair shop wouldn't do the repair with the parts Omega had offered to pay for. We ended up having to pay for that out of pocket for $1,000, which I don't think was fair. The car was taken apart at the shop, so couldn't go somewhere else. We felt held up about that. Other than that, everything else has been positive. I saw the price to be very competitive, having shopped around to other companies.

Omega seems to be good so far. The shop that I took my car to didn’t want to charge Omega. I paid for it out of my pocket and Omega reimbursed me some of my money back. They also paid for my oil change. They were very nice about it. It was a guy I talked with. He gave me the fax number and the phone number that they’re supposed to call if my car goes in the shop.

I go to the dealership, and they service my car. While they are doing the service, if there’s something that needs to be done that’s under warranty, then I just call Omega and let them know. We get so much back on the oil change. But the thing with Omega is they don’t answer the phone.

I have used Omega for getting reimbursed for parts that break. I thought they would do the whole thing instead of a portion amount of it. But they’ll only cover $150 of it. They covered so much for the brake pads but that’s it. I wanted to have my rotors replaced, but they didn't cover that. I was a little disappointed when they told me that. Also, the rep told me that if my rims got damaged, they were supposed to fix them. But I checked with the dealership, and they didn’t know. I’m not sure if that portion of it is covered or not.

I had a bit of a trouble with Omega Auto Care when I had a brake job done. You're supposed to contact them at the time the repairs are being made, and the car repair shop had trouble getting ahold of them. I called Omega later and they paid me what they would have paid the repair shop. It was good to have them even though I had to pay part of the cost.

I love Omega Auto. I had left and then I had a problem with a different warranty company, and I came back to them. Usually, any time I have a problem with my car, I just call in to put in the claim and they take care of it. Sometimes, I have to go back and forth with the adjuster and the dealership because pretty much the dealer will be overcharging. Other than that, I just make my payment and they pay the rest after I put the claim in.

They take care of me very, very well. Sometimes I have a hard time getting in contact with them when I'm getting something repaired. But then I just fax them my receipt, and then they send me a check afterwards. Omega told me as long as it's a licensed mechanic that I can take my car to be fixed there. But when my shifter gave out, I took it to a licensed mechanic and they already started working on it. But then Omega told me that they were not gonna pay for it because it was a recall. But I ended up paying all that money out of my pocket. I was pretty pissed off. That really set me back big time. I was very, very, very disappointed.

I used Omega for reimbursement for a couple of oil changes and for the replacement on a battery. I called in and they told me how to submit it to them. They gave me their email address. I took a picture of my receipts and sent it to them. Within 30 days, I had a check in the mail. I hope that if I have to file a claim, it would be a positive experience.

People told me that Omega's package was the best one, and that’s what I’m paying for. I received the packages of the read-out that Omega sends after I bought the package too. When my car has a problem, I take it to the shop. I do all my service outside of Orlando, and I explained that to the person who sold the policy to me. The person told me that they’ll take care of everything, including wear and tear, like tires, and oil changes. However, when I had to do my brakes and took the car to the shop, I showed the guy the card. He called Omega, and he said, “Yo, Navin, they don’t want to do this. They don’t want to do that.” Omega helped with a bit of it, but I didn’t get what was promised.

The rep at the signup made me feel confident that I was gonna get help take care of my issues. He very well-represented what services were offered. But the first thing that I had a problem with was something that wasn't covered. Right now, I'm waiting on a third claim. So far, I haven't had one that they covered.

Customer service was very good. Sometimes, I got to a dealership and tell them I have a warranty and they say I don't have it. I call Omega and they talk to the people at the same time while I'm at the dealership. They let me know that it's covered. But it would be nice to have the parts that they don't cover in the manual.

There's a lot of stuff that they don't cover. But they covered the main stuff like the motor and the transmission. The only problem you're gonna have with Omega is that when you send them the information, you're gonna go through a lot of challenges. It’s good that they can get their money each month. But it's not good when you can't communicate with them. When I call there and need information, it takes me a minute to get to them.

When I signed up with them, it was fine. The service has been great. I’ve used them once. We had a mix-up, but we got it all squared away. I like Omega. It works.

I have been very satisfied with the service. I used it not long ago when my air conditioning went out. I called, took the car to a new place, and Omega took care of it for me. On a different note, I was going to get my paperwork out and call to make sure that I still had coverage because I've been getting a lot of calls from other companies saying that my coverage had been canceled. I certainly hope not because I've paid on the coverage for a long time and I used it, but that shouldn't be a reason for me to be canceled. I was going to call, but then we've had a death in the family. I'm not at home, so I can't look stuff up.

The signup and application was pretty easy. It was on the phone and the rep was good. Submitting a claim is easy too. All I do is send a picture of my receipt.

When I signed up with them, it was good. I spoke to a representative. I've had it for a couple of years now. They could keep a better communication, though.

Their service has been excellent so far. Every time the dealership contacts them, they take care of whatever issue that I'm having with my vehicle.

My power window on the passenger side and a running board on the driver side would not go up and down and a rear parking sensor and a heated seat were not working correctly. They got most of it done but there's some controversy about the running board. The Smart Auto people are saying that they don't know if that's gonna be covered or not. My complaint about that is the policy is bumper to bumper. I have another complaint because Omega called for an adjuster, which is fine, except for the fact that they tell the shop, “We're putting in the claim for an adjuster.” Then the shop needs to have my car on hand for 24 to 48 hours. They could close that window a little bit more. Also, if you go online, they list the auto body shops that accept the coverage. In my area, that list is pointless. You have to go to a dealership. None of these outside shops wanna deal with extended warranties. Nonetheless, we just signed up my husband's truck with Omega.

I haven't had a very good experience with Omega. It came with three free oil changes for the first year. For the first oil change, I took it down to the biggest Chevy dealership in our city. The guy that I took it to, I've known for 40 years, and he's worked there all the time. He called and called to get the oil change taken care of. I picked the truck up and Omega didn't pay him for another week and a half. So, the next time I took the truck down to get the oil changed again, he refused to deal with Omega.

The payments take long. I was with them for a year and seven months later, after I've been doing my oil changes all by myself, I found out there's a maintenance for a year. So I didn’t get any of that money that paid for my truck as far as the oil changes. I told them I've done all this and they said, "No you gotta do it within a certain time limit." I said, “Nobody told me that when I got service. Y’all just took my money out of my account right away, 300 bucks. If I only knew that was there, I would’ve gotten more money."

I pay 95.99 a month and I never use my warranty. I've had it like a lifetime thing. When I had an issue, it wasn't covered under the warranty. They just put $20 towards it. I was like, “Okay. What's the point of having this?” And then I thought, “My car's a little older. What if something major happens?” This has been a pretty poor experience.

So far my experience with them has been good. But it's a lot of money that I'm paying out.

My first claim was nearly fully covered. I've had a couple of other things that had to be done that wasn't covered but it weren't so bad. There were a bunch of snags because the dealership wanted to do a full motor replacement. Omega said that might not be necessary and they had a third-party inspector come. My vehicle didn't need a full motor but it needed other parts so it was like a teardown rebuild. Some parts weren't covered like the exhaust part. So, I had to pay a little bit more. Other than that, the claims process is fairly simple and they communicate well. I also had a claim for the water pump of my wife's car that had gone out and they covered almost all of it.

I grilled the reps really well and they seemed to answer all my questions. I used to work for an extended warranty company 20 years ago and they told me a lot of things have changed. The laws have changed so it's different now. I used to feel bad that people got duped into this because they had these extended warranties but everything they were calling for weren't covered. I liked Omega's bumper-to-bumper coverage. Everything that I was looking for was in there, and they covered it. It was straightforward. My last claim went pretty well too. If I had the money, I would get it again. On top of that, my car's mileage is almost to the end.

I just utilized the warranty for a brake change, stop brakes and rotors. The shop called the company and they handled it between themselves. Omega Auto Care covered the rotors. The process was pretty seamless and I didn't have any problems with it. I didn't like the fact that they had services that expired over time and have since expired, yet, I pay the same amount. That seemed a little shady, but apparently, they were giving those services free for a period of time on top of the warranty. They're much needed routine maintenance things though.

I had a turbo replacement done and it was great. I just dropped the car off. I wanna keep the warranty, and I will recommend it.

The Omega rep explained that the mileage for the plan was better than what I was getting through the dealership. It would have longer-term coverage, too. Instead of six years, it's seven. One time, I was driving to work and the check engine light came on. It said, “Stop as soon as possible.” That was a mile from work so I went ahead and went to work, got my phone out and called Omega.

When I called the second time for them to pay the company where I went to do the oil change, it took a while before they could pick up my call. Apart from that, the process was okay.

Signing up for Omega was pretty simple. I spoke to several different representatives at the time because I wasn't sure upon talking to them how soon I wanted to move forward. They were very courteous. I felt like they understood what I needed to move forward on my policy. Omega was pretty affordable at the time when I bought it and I received a promotion to get oil changes and all sorts of things that I felt were viable for my vehicle. If you want to get an extended coverage or warranty for your vehicle, Omega is the way to go.

The rep answered any questions that I had and explained what things would be covered under the warranty. If I broke down on the side of the road, I could have a new car until my car was fixed and the hotel payment for the night if I was stuck somewhere out of town. She helped me enroll in the automatic payment. I use it for my latest oil change and at first, the lady at the dealership said she had not seen it before but it went through.

The gentleman that I dealt with was very informative. He told me what I could do and not do, and he also told me how I could file a claim. He said that he would send me a brochure and literature concerning the company and what it would cost me per month. I went to my dealer when the left side indicator of my car would not work. They looked it over and identified that I needed some parts to make that left side work. I told him to do it and then he got the parts. When I brought the car in to get work done, I also gave the dealer the number of Omega who was supposed to cover my expense. The dealer called Omega and told them to go ahead and make the repairs. The repairs were made and Omega paid for the job.

Omega covered major issues like your transmission and motor. The lady was nice and informative when I talked to her.

Omega Auto Care had the most coverage for the least amount of money. The rep was very polite. Also, he explained it very thoroughly to where I didn't need to ask any questions. He was good with the job. I'm paying 150 a month, and I was told that the 150 for the bumper-to-bumper, and after six months, it becomes 65, which I've never heard before. I've never owned a newer vehicle. So, I've never had bumper-to-bumper coverage. That was a big selling point for me and I hardly noticed it coming out of my account.

I had to have my car serviced but got the runaround. My car was kept for a month. At every angle, when it got to the extended warranty part for Omega, they found every reason not to pay for it. The only person that’s stopping them from not paying for my car is me. They didn't know research. They said they couldn't pay for it and it was under warranty. After I researched it for them and gave them the information, they looked it up and said, "You're right. It's not under warranty. We'll pay it.” Then the next day, they come with something else. Four times. It took me days and days to figure it out and give them the information. It was almost about 4,800 and in the end, they paid it.

When I did my oil change, I was supposed to get a reimbursement, but I never did. I sent them the invoice that same day and spoke with somebody at customer service, but nothing was done. Omega was trying to get in contact with the people that did the oil change, but the people didn't want to get in contact back because it was over the phone. I just chose not to do any oil changes in that facility anymore after that day. Before the oil change, I had some work done in the car at Empire Hyundai at Fall River, and everything was copacetic. Other than that oil change, Omega has good service.

Every time I go to the dealership, Omega doesn’t cover. But I don’t pay much as I used to pay out of my pocket so that's better than paying out of my pocket. Also, their customer service does everything perfectly. They waste no time. I'd tell others to try Omega.

I thought that it would be a good idea to go with Omega. My light came on on my car saying the oil change has to be done. My guy said he doesn’t do that with the insurance and I paid $54. I did a battery check-up too and everything was fine. I called back to see if Omega paid the tech for the battery check and they took care of him right away.

Everything's been okay. But I had problems with reimbursement of things that I paid for or I used my own AAA. I sent in the form and never got any reimbursement. I complained but nothing happened. I let that go but that irritated me. But Omega taking care of the actual car was good. They handled it quite well. I had Omega for four years from April 8, 2018 to April 2022. Then in January, I signed back up with them because they gave me the one year of the maintenance, which satisfied me. So I'm very happy with my Omega. I'm satisfied with it. I'm satisfied with the representative that called me and we got it going again. So I'm paying that 129.46 and that's perfect.

I had just paid my first month's bill, then my car happened to go down three days later. It wouldn’t start and I was also hearing a noise. I called Omega, let them know, and they were on it. They told me since I’ve been paying my coverage and the deposit kicked in, I could go ahead and start using it. The lady told me, “Don’t drive it. Try to get a ride to work." She also asked me to call a towing company to get it towed to a car place of my choice. They have a couple of places with zero deductible. Everything was pretty smooth on Omega’s behalf. They sent a new starter to the car place I went to, and the mechanic put in.

Signing up with Omega was positive and all my questions were answered to my satisfaction. But I was a little disappointed that I ended up paying $2,100 out of pocket for repairs to my car. I took it in for service to check everything over. The front wheel was bad and tie rod ends. It wasn't covered under the warranty.

I got an oil change a couple of months ago at a dealership. I didn’t have any problems. Omega processed that right away. My concern is I’m paying too much for something I’m not sure that I’m gonna be able to use it. Sometimes, I regret it because my car is fairly new and I don’t need really to have any coverage.

My experience with Omega is 50-50. The person who I originally took my water pump to did not do the work. Omega paid him and I informed them that the work was not done, and they told me to keep reaching out to the person. I finally reached out to the person and he got in contact with me. But my car has been at the shop waiting for them to look at it for about three weeks now.

I received a book at the very beginning and I misplaced it. I called Omega and asked for another book and I never received it. I'm not really happy with them. I did an oil change for my 2015 Chevy Silverado and that had to be reimbursed. I had to call Omega and I was asking them when I would receive the money because it had been four weeks that passed at that point. One rep hung up on me and the other was extremely rude like I was bothering them. They told me that if I had looked in my book and had gone to a certain page, I would have been able to see how long it usually takes. We got the reimbursement seven weeks later. I wouldn't recommend Omega Auto Care to anybody.

**SCAM** I was promised by Shawn ** that the Powertrain Enhanced would cover “EVERYTHING”. Well my car has been in the shop for more than 7 days now. And guess what. They do not cover my repairs. They say because it is not listed on my policy. Convenient loophole this company has designed so they can deny warranty repair claims. $1100 worth of repairs including Valve Cover with Gasket And Coolant housing with Hose. These are standard engine components on every vehicle made. If anyone calls you from Exclusive Auto Club or Omega Auto Warranty. Hang up and hit the BLOCK button

The signup was easy and I had a year to pay it off. But no company wanted to work with Omega. The service was terrible. It took three months to get $100 back for a tire. The company said, “Look. We can't get you out of here because they’re not going to pay us. And it’ll take three weeks. So we'll give you the tire.” It was a tire and there was a nail in the sidewall. I needed a new tire. I was heading back to Florida from South Carolina, and they wouldn't do that. They said, “You can just submit a claim afterwards.” Omega wouldn't take it.

Omega's reps were informative. They helped me to make the decision. I felt comfortable after speaking with them as far as explaining to me how it worked. So, I was able to make the decision to move forward with it. I had a pretty good experience.

I put in a claim about three months ago to get an oil change as well as brakes change and I'm waiting for reimbursement but I haven't seen it. Every time I've called Omega, it's a different story. It's on my mind to cancel the service because if I've been treated this way just for oil and brakes change, heaven forbid anything happen to my car. I might as well save $100 and put the money on account and save for when I do have the major breakdown because it's very poor service. I spoke to a customer service rep about two weeks ago who said it was misfiled and I should receive the reimbursement in a couple of weeks. I need to cancel because it's taking my money off my account every month and I'm not getting the service. It doesn't make sense that happens. I'm being ripped off and it's a shame. At my age and physical condition, I don't need this type of headache. It's putting extra pressure on me. I’m very dissatisfied.

I've only had one thing done with Omega and I misunderstood the paperwork but they explained it to me, so I'm good. The claims process went very quickly though I paid more out of pocket than I had for the actual policy. So right now, I didn't feel any benefit. But if I had a major repair in the future, I'm hoping that it will be more beneficial.

Our AC stopped working and the claims process was easy. But of all the companies I've dealt with, Omega is the hardest to deal with. The dealership confirmed that with me too. A lot of the dealerships would rather not work with Omega. They feel it’s more work on their end and I get it. But at the same time, I paid for a policy and Omega has come through.

The claims process with Omega was easy. The dealership just called them and then, they got it going. It seemed to be good because the dealership did it all. If I had any questions, Omega has been good as well about answering them. I just signed up with a second vehicle.

The repair shop made the contact with Omega and they said the claim was very smooth and there were no issues whatsoever as far as what was being covered. In today's costs of repairs, Omega is a good value.

We had a couple of claims and we bought some windshield wipers. I turned it all in at once to Omega. The rep at the number that I called originally told me to fax instead to a certain number but that number would not go through and would revert you to another number. Then, I called and she said it hadn't shown up. She gave me an email address to send it to but I got the refund check so it did go through. I would recommend Omega though I understood at the time that refunds and oil changes were for the time you had it, and it was not. It was for a limited time so Omega called and offered me to pay X amount of dollars per month to have that extended. But the price was quite high that I could take the money I was paying for that and just save it and pay for the oil change.

My experience with Omega was very good. I had a battery issue and all I did was give the number to the technician and he called them. They worked out what the deal was and how much I got covered for. When my overall bill came out, I was satisfied with that. I was pleased. Aside from that, it was very easy for me to do it. I was out of the conversation.

I took my car in for an oil change and paid for it. Then I submitted my receipt and they reimbursed me.

I've been taking advantage of the free oil changes and so far, I love Omega. The customer service was great. The representative that I spoke to was very nice, kind and said what I would be getting.

I had an issue a couple of months ago with my vehicle and it was taken care of. I went to Firestone at first and they told me what was wrong with it. I called Omega and they told me what they could cover because Firestone was charging way over MSRP. I asked what I should do and they sent me to Precision Auto Tune. I couldn't leave my vehicle so I bought a new battery out of pocket and hoped that that would fix it. But the next day, the issue was still there and it turned out to be my starter. Precision fixed it and Omega paid for it. Unfortunately, they didn’t reimburse me for the battery. But they reimbursed me a portion of what I paid for the repair and the diagnostic and they waived my deductible as a military discount. They treated me right.

I thought there were more things that would be covered under the policy. There could be a little further detailed description of what would be covered totally in the plan and what’s totally not covered. That should be a highlight.

My experience with Omega Auto Care has been good. I've had two oil changes, and they've both been very easy.

Everything went great with Omega. Their claims process was very easy. The service manager was able to get all the information and took care of me. I know some of the products are not covered 100%. They did cover as much as possible, and we were done quickly.

I got the wipers, my oil changed, and my fluid tank thru Omega. Their process is great. I just call and they tell me to send the pictures in of the bills. I send it in and I get my money. I like the way they handled the whole situation. A lot of places, you have a hard time. They question you. Omega is easier to me.

Something was wrong with the front end of my car and I wasn’t sure what the noise was. But the dealership was able to fix it and I only paid my $100. It was great. But there’s a big disconnect between the dealership and Omega. I constantly have to remind my dealership that I have Omega. Even though I bought the warranty from the dealership, they don't seem to have my Omega information linked to my account. So when I call and tell them, “Hey, this is what's going wrong. This is gonna be my claim kind of thing, I want to use it as my claim,” they would say, “What kind of claim? What are you talking about?” I would tell them that I have Omega. Then they would say, “Oh, okay. We’ll have to check it. We’ll let you know if we can do that.”

I'm grateful that I have Omega. I had to put this truck in the shop one time right after the factory mileage was up, and it worked out perfect. So I’m very blessed to have this extended warranty. Living in North Dakota gets super cold so there was moisture in my crankcase filter and it froze, which in turn made the dipstick pop out from its housing, and oil was everywhere. I was fueling up and all I see was oil dripping out of my truck. Luckily it was a small issue. It wasn't any engine block so that was awesome.

I bought a new battery and Omega paid $100 on it. The claims process went very well. When the Cadillac place told me how much the battery was, I let the salesperson call Omega and they were right on it.

It is good the way that Omega has been able to do what they gotta do whenever I call them. I appreciate it a lot. They take so long to answer the call though. You can’t predict the time that they are gonna answer it. Whenever I took my vehicle in, I would tell the company to try to get in contact with Omega but mostly, they have been able to pay some amount to the company and I pay the rest, which is good. But Omega is expensive. So, I now have to start figuring out how I'm gonna be making those monthly payments.

I had to put my truck in the shop for a switch that controls my back window defroster. I wasn't happy with Omega, then. They were supposed to do my first three oil changes. I had to call them and they reimbursed me because they didn't want to pay the place I took my truck to. That's where I take it all the time. Omega didn't pay me my full benefit for my switch because I didn't have time to wait on the switch to be shipped to them. If I had a choice, I would have done it with someone else. I have found a lot of places that are better and who guarantee that if I would put my truck in the shop, they would pay for it no matter what. I am thinking about switching.

I got the omega extended warranty in March 2020. I was told that "everything is covered including maintenance (wasn't told it is covered for only 1 year)" and the $100 deductible. When I filed for schedule maintenance claim I got to know that only 1 year it is covered. The person selling the policy told everything is covered (brakes, engine, transmission, etc.) Now when I needed brake pads replacement it is not covered as they come under the maintenance package. The customer service guy I spoke with said, "You never read what is covered in the booklet that we have sent you once in 2 year." (Talking way too rude, anything I said he said. "English is not your primary language" so he can't understand that I was trying to say.)

The process with Omega was very difficult. It took too long. I had my vehicle in the shop already for almost a month. You keep calling but are not getting calls returned. I took the most expensive package but it still was not covering what it said it was supposed to. I didn't like the service at all. In fact, I have it no longer.

I had an oil change and it went fine. The gentleman that was taking care of us got through to Omega. He did his job.

Signing up with Omega was effortless. I did the oil change to make sure everything was what they wanted so that everything would be covered. But I had issues with the company that I used to do my oil change. They didn't want to deal with Omega. When I called Omega, they said, “It’s not an issue, just fax us a copy of the receipt.” So that worked out great. I've been happy with them.

I had an oil change and it went fine, except for the fact that they didn't pay enough for the oil change when I took it to the dealership. I had to pay out of pocket.

Signing up with them was easy. I just called them and signed up. It was painless. I had a flat tire recently and they were great. I didn't have to do a single thing. Subaru called and did everything through them.

I had a claim with Omega where I had to pay out for an alternator. It wasn't impressed upon me if there was any option for a rental and I found that a little disconcerting but for what service Omega offers, it’s okay.

My policy has a maintenance program that includes three oil changes and wiper blades. I got a fully synthetic oil change and a $40 set of wiper blades. Omega paid me $55 for the oil change and $30 for the wiper blades. But they sent my check to my neighbor and he saw it in his mailbox and happened to know me and brought it to me. Otherwise, I probably wouldn't have got it. So I called in and complained about that. But other than that, I like the program.

Omega contacted me, and their warranty was a lot better. It was for five years for exactly the same coverage. I talked to the ladies from their customer service part. They are very nice people. However, the sales reps are not as descriptive as they should be. What I was told versus what it actually is are two different things. Being transparent is the most they can do with a customer.

I submitted an oil change from Centerton, the GM dealer. The guy said he'd bill it out and he was sure Omega would pay it. They called me on the phone and took care of it. But Omega was kind of snippy with the GM dealer in Gainesville, Georgia. The dealer said they were unprofessional and they didn't like what they told them.

I have Omega on my 2015 Chevy Colorado. My car started wanting to overheat and the thermostat was clicking. I took it to Sandy & Bubba Chevrolet dealership in Milton. So, they had to change out the thermostat. I've had one other repair that had to do with my thermostat and something else that was not right on the vehicle. Then apparently, when they did the thermostat, that was why I had to go back the second time because they didn't fix something they were supposed to fix and caused a leak, which meant I had to pay another out of pocket fee and I'm probably gonna have to take it back for the same identical thing because it's still losing antifreeze.

I like Omega Auto Care. I called them and the guy I talked to had a very pleasant voice. He went over the plan with me. He was very polite and honest. So, I decided to go with it. I went for my first oil change and it went right straight through. They didn't pay for rotation of the tires which was okay.

Omega told me I qualified for something special. And I feel like what I got caught up in was a scam. I fell behind two payments and I agreed to make the payment. And instead of taking one payment out of my account, they got three. So I'm not happy with them right at the moment. They have caused me a lot of adversity. I took my car in because my air conditioning had quit working and my cooling fan wasn't coming on. And I don't know what the end result of it was. I ended up paying 200 and something dollars on what they wouldn't cover and my air conditioning never got fixed.

I was misled as to what the coverage was so I'm pretty upset. I was led to believe that all my oil changes were going to be 100% covered and that would cover the cost of the policy. That is not the case. Instead, I only get three oil changes throughout the life of the policy. I've done one and that took off, 50 bucks. The fact that I pay $3,000 through the policy and I only get three oil changes is not really worth it. That has been frustrating to realize.

At first, I was a little confused about their maintenance thing, but one of the dudes cleared it up. But I wish Omega would explain the maintenance thing a little better because I still don't know what all I can do with it. All I know is I get three oil changes out of it. But it seemed pretty easy when I got the oil change. They changed it and I didn't have to do anything because I gave them the number on the card. Everything was covered for the oil change. Nobody's reached out to me to charge me, so I assumed it was all good.

The rate was high but as I told them that I'm a senior citizen, they gave me a discount. They stand behind on what they say they were gonna do. When I had to have ABS auto seal, they gave a little bit of fuss at first, but the technician said, "I already checked around and there's no used parts so it has to be brand new." So they gave up a little stink for about a day and a half, and they finally agreed to do it.

I’ve had to file two claims, one was for a transmission that quit working completely and the other was for the engine misfiring. But it took what seemed like forever to work back and forth between the auto shop and getting approval. I spoke with the adjuster several times to try and expedite stuff. I used to be a mechanic and I know what the processes are since I've handled warranty claims. Omega seemed like they were over ensuring that I had a problem. They wanted to make sure that there was actually something wrong with the vehicle, and I wasn't trying to scam them.

I had to get my car battery replaced. I went to the dealership and they contacted Omega. They got a handle on their end, and I just had to pay $100. It went fine. Omega was very useful.

When I had a problem with the car, I turned it in and got it okayed. They fixed the car and then they sent me a check. Everything was great.

Omega Auto Care was friendly over the phone. I had a bunch of questions to make sure it was not fraudulent because I always got that kind of stuff in the mail. They answered the questions I had. It was quick and just did paperwork, and we were able to handle the rest. I forgot that I got extended warranty services and the dealership told me that this one part would cost $1,800. I said, "Oh, my goodness." It was just our hazard lights were stuck on. Once I remembered I had it, I called Omega to see, "Hey, is this something that it would be covered?" And they said, "Yup, as long as it wasn't your fault, as long as it's just a mechanical break, then we can cover it." All I had to do was give my service manager at the dealership the phone and they coordinated the rest with Omega.

I was contacted by Omega for extended warranty after purchasing my first new car. I was spam called by them for weeks and ended up buying the coverage deal. It has been a nightmare since 2017. EVERY SINGLE REQUEST has been denied by omega. Every single one. I’ve paid over $3,000 and They don’t cover anything! The worst part: Now I need a timing belt and the dealership called Omega yesterday for coverage and Omega had canceled my policy!! They NEVER called me and when I called this morning they told me “We are not responsible for calling you. We don’t have to call.” Omega is saying I didn’t make the “last payment.” I said “well how many payments did I have and how many did I make?” Omega said I made 23 payments of $150 and missed the last 24th payment.

I was having a problem with my vehicle cranking up and when the dealership ran a test on it, they found the distribution box had a short in it. When they called Omega and everything was approved, they replaced it for me and I haven't had trouble since. Every time I had to use Omega, everything worked out for me. They are great and I would recommend them, too.

Omega Auto Care got everything repaired and everything seems to be good. They did everything they said they would do. The only thing was I did not know that I could get my oil change covered. It would be good if they would let people know that at the beginning.

Omega Auto Care was more willing to work with me as far as the downpayment and the monthly payment. Also, I like the stuff that I understand that they cover. The overview that I read seemed they covered different components of the vehicle. My oil change went through pretty good. The actual place I went to was a little uneducated as to what I was doing because it was more of a local shop instead of a big corporate shop. So, they were a little unexperienced with what the protection was. But once the rep got on the phone with Omega's rep, they got it squared away. He was on the phone for not even 10 minutes. It went quickly.

I had a transmission issue and everything went well. Omega Auto Care went out there and looked at it when they said they would, and they made their assessment. The assessment was fair. That was it and everything was fixed. It was easy-peasy.

Omega Auto Care told me that they covered certain things which I was good for, which was my engine and electrical problems. So, I felt good with going with them. Purchasing was easy. And the reps were good. When they handled the claim, they handled well. They gave me a rent-a-car. The shop put a used part in my car. It malfunctioned and the car had to go back in the shop. So, I'm waiting for the adjuster to get to the shop. The only thing is I had the car for a week, drove it once, and now it's back in the shop. It has been there for three weeks. So, I'm a little frustrated, but I'm trying to figure out on whose end is supposed to do what because my car is still just sitting there. Whoever Omega had handling my case ended up going on leave. So, that put it in for the next person to take control of it so I could get somebody to start dealing with and handling my situation instead of me calling all over the place, getting frustrated.

I was about to hang up on the rep because it was an auto warranty thing. He started talking to me about everything. He had a good personality on him and I said, "That sounds pretty good." So, I went ahead and took a leap of faith. Try to work and give them as much information as you can about your vehicle, and they seem to work with you and do everything they can. You would want to see what service providers are in your area for whatever your vehicle is. That way, you would know you don't have to take the car three hours down the road to get it worked on.

I talked to a salesman at Omega Auto Care and he thought that was the best company and he had been there with them for 12 years. All I had so far was my oil change. Omega didn't get the check engine light fixed like I wanted them to. Also, I didn't realize there was $55 deductible to start with. But everything worked out all right. It got taken care of pretty good.

I took my vehicle to the shop and they said it was a fuel injection issue. They said they were having little problems contacting somebody at Omega to get the ball rolling. I also called Omega and talked to some lady a few times and she was so sweet. She explained a lot of stuff to me that I didn't know. I was having problems with my mechanic people calling and waiting on Omega to call back. She gave me a claim number for them to contact to get the ball rolling faster. I like Omega.

At first, I was kind of skeptical of Omega because the dealer said they had never heard of it. But Omega did a great job this time. They did me justice and I’m very satisfied. I had to pay for some parts because they wanted to mail it in but didn't want to hold the truck in there for them to mail the parts in.

Omega is great. I had a pretty big repair the last time that I used it. It took a very long time, but they took care of it and I was glad about that. My car had broken down one day. It was making a lot of noise, so I had pulled over to the side of the road. I had called the roadside assistance and they had picked up my car. I took it to the dealership. Then from there on, they started the process. It took about a month and a half. At first, they were trying to deny the claim because of the mileage. So, they had me do a lot of things to try and get them to believe that that mileage was correct at the time. My CARFAX on that vehicle was pretty extensive on there. I felt like they had me do a little extra work that I didn't need to do because everything was on the CARFAX. But other than that, everything was okay.

It’s perfect to have extra coverage on your car. You never know when something might happen. So to have that extra warranty really eases and makes things better for you, versus you're not having it. Because had I not had it, I would have to come out of my pocket with that amount of money that Omega pays for my car to be fixed. Everything was perfect when I had an issue with the throttle body.

I'm disappointed that Omega doesn't cover much. I had an oil change through them. The oil change before was only $47. Now, it was 80 something, and that's including Omega, so I'm back to still paying $47.

I kind of regret going with Omega. They cold called me and said, “Oh, look. If you just do this warranty with us, you’ll only have to pay this much, but then you’ll be paying less in your monthly payment with Toyota, and you’ll have a longer warranty.” They weren’t incorrect, but the problem is they’re a pain to deal with. I should have just stayed with Toyota because I could just be like, “Fix this. I have a warranty,” and they would have handled it rather than all these back and forth and all these conditions. These third party things suck. Other than that, Omega covered everything that I’ve asked. They just need to be better with streamlining the claims.

The customer service with Omega is a lot better than the normal customer service that I've dealt with lately. The pricing is competitive. The only thing is if I do get rid of the truck, I have to provide a whole bunch of information stating why I’m getting rid of it and then they want documentation of me getting rid of it. As a consumer, I'm paying them for X amount of things and if I want to cancel business with them, I shouldn't have to provide anything. They should just respect that I want to cancel it. I don't really feel like it's valid.

My experience with Omega was terrible. Their customer service sucks. When you have something you're trying to take care of, you'd be on hold for quite some time. I did put on some claims with them on the right strut and a thing with the tire. On the strut, they gave me a lot of runaround. They weren't trying to take care of it, but it was covered by the warranty. So, they ended up finally taking care of it after some back and forth with the dealership.

I have used Omega once for my car, and it's been pretty good. I called them and they told me to take my car to a place where they accepted Omega. The auto place did everything.

I was pretty impressed when Omega had called about what they were offering. Their reps were very professional and explained everything. We had an oil change and we had brakes done. The claims process was very easy, and I was very satisfied with it. I'd recommend Omega to anybody.

I had a bad starter and I had to have my vehicle towed. Customer service was good. I had a good response. I talked to a person and they took care of everything. I would refer friends to Omega.

Something went wrong with the transmission of my vehicle. They covered the transmission and I just had to pay the rate. I'm pretty satisfied. They helped me out a lot.

Omega Auto Care did everything they were supposed to do for me. They were very professional, and I got everything handled in a minimal amount of time. I have it on my 2017 Hyundai Sonata. My air conditioner went out and it was covered under my warranty. They gave me very good service. When I sent the claim in, the dealer was gonna charge me a good amount of money. What Omega did was they reduced the amount of the air conditioning. The air conditioner in their warehouse was a lot less than what the air conditioner was in the dealership. So, that saved me a little bit of money. When that went down, they had it here within two days and the dealership fixed it the next day. I had my car within three days.

Their service has been very helpful. They fixed my car. Their customer service has been fine, too.

I really liked Omega Auto Care. The service was good. I have not had a bit of problem. I would like to keep it, but I don't have any money right now. When I start working again, I will call them. I would also tell anybody to go to them.

There were three oil changes where they would give me back $50 on the oil change but I didn't know. I thought it'd last as long as I had the policy but I only had a year and three months to use it. It's been over a year and three months. So, I didn't get reimbursed for my oil change. Other than that, I haven't had a problem with them. My radio messed up and I called them myself. They went on right ahead and did what they were supposed to do.

Omega sent me a check without me submitting a claim.

I sold the car and the people didn’t want Omega. They kept saying they wanted this and that, and I didn’t get that. I don’t know what the mileage was and it cost me 70 some dollars for the oil change, and Omega only allowed 50 something. Omega is canceling now but they're showing it’s nonpayment, which could hurt my credit and I don't like that.

Omega was supposed to send me out a card and paperwork that said what all they covered but they never sent it. I went to Walmart and I did an oil change and got the wipers. Walmart doesn't use the phone but if I would have had a card, they would have used it. I ended up paying cash for it. But when I had Omega last year, they helped me.

I like Omega’s services and they cover a whole lot. We just did an oil change and it went okay although it took a while for us to get our reimbursement. Sometimes, we don't have the money to do the oil change and I figured that we could do it with their card, but I could not. We had to pay for the oil change, which was $55, and then, they reimbursed us about a month later. But other than that, I've had a good experience. They answer all my questions whenever I call them.

I loved the car but Omega didn’t know how to fix the problem. So, I traded it for another car. It was a terrible experience. According to the dealer that did the claim, it was very difficult and it took a long time to talk to Omega. But they finally did it. Even though Omega covered the fixing, the car was never fixed because the dealer didn’t know how to fix it. The dealer claimed it can be repaired but in the meantime, I was without a car for three weeks. They gave it back to me as fixed and when I took it out, it had the same problem. So, I had to bring it back. I'm very happy with Omega. Omega didn't do anything wrong. They took care of it and paid for it as well.

I got an oil change from Honda and Omega paid for it. The process was a little difficult because Honda was trying to get in touch with them via a third party. This third party let me go with the oil change. Omega's process could be a little easier so it can go ahead and there would be no misunderstanding on both parts.

Omega Auto Care was the most affordable warranty that anyone offered me. The warranty that I was originally going to go with was about triple the price of what I'm paying now. The person that I spoke to at Omega was extremely informative. She was very quick and helpful when it came to me not knowing a lot of stuff. I didn't have to ask a lot of questions. She knew exactly what to say and how to sell the warranty. She knows about cars herself. She was telling me that not only is this specific warranty in my budget, but it also is paired through a lot of local auto shops that are nearby. A lot of other warranties that I did look at, they are pretty far out. Some places charge for towing and it's not included with the warranty, but Omega includes that. Also, I didn't have to pay a big deposit or have to do anything crazy with fees.

I needed some new windshield wiper blades for my 2018 Toyota Camry. I used Omega for that and I got an oil change too. Everything has been excellent. They should cover more services.

It didn’t take very long for them to clear the claim. It was an amazing experience.

I've used Omega Auto Care several times. Recently, I took my BMW to Auto Barn and they took care of the claim for me.