Omega Auto Care Reviews

The signup was easy and I had a year to pay it off. But no company wanted to work with Omega. The service was terrible. It took three months to get $100 back for a tire. The company said, “Look. We can't get you out of here because they’re not going to pay us. And it’ll take three weeks. So we'll give you the tire.” It was a tire and there was a nail in the sidewall. I needed a new tire. I was heading back to Florida from South Carolina, and they wouldn't do that. They said, “You can just submit a claim afterwards.” Omega wouldn't take it.

Omega's reps were informative. They helped me to make the decision. I felt comfortable after speaking with them as far as explaining to me how it worked. So, I was able to make the decision to move forward with it. I had a pretty good experience.

I put in a claim about three months ago to get an oil change as well as brakes change and I'm waiting for reimbursement but I haven't seen it. Every time I've called Omega, it's a different story. It's on my mind to cancel the service because if I've been treated this way just for oil and brakes change, heaven forbid anything happen to my car. I might as well save $100 and put the money on account and save for when I do have the major breakdown because it's very poor service. I spoke to a customer service rep about two weeks ago who said it was misfiled and I should receive the reimbursement in a couple of weeks. I need to cancel because it's taking my money off my account every month and I'm not getting the service. It doesn't make sense that happens. I'm being ripped off and it's a shame. At my age and physical condition, I don't need this type of headache. It's putting extra pressure on me. I’m very dissatisfied.

I've only had one thing done with Omega and I misunderstood the paperwork but they explained it to me, so I'm good. The claims process went very quickly though I paid more out of pocket than I had for the actual policy. So right now, I didn't feel any benefit. But if I had a major repair in the future, I'm hoping that it will be more beneficial.

Our AC stopped working and the claims process was easy. But of all the companies I've dealt with, Omega is the hardest to deal with. The dealership confirmed that with me too. A lot of the dealerships would rather not work with Omega. They feel it’s more work on their end and I get it. But at the same time, I paid for a policy and Omega has come through.

The claims process with Omega was easy. The dealership just called them and then, they got it going. It seemed to be good because the dealership did it all. If I had any questions, Omega has been good as well about answering them. I just signed up with a second vehicle.

The repair shop made the contact with Omega and they said the claim was very smooth and there were no issues whatsoever as far as what was being covered. In today's costs of repairs, Omega is a good value.

We had a couple of claims and we bought some windshield wipers. I turned it all in at once to Omega. The rep at the number that I called originally told me to fax instead to a certain number but that number would not go through and would revert you to another number. Then, I called and she said it hadn't shown up. She gave me an email address to send it to but I got the refund check so it did go through. I would recommend Omega though I understood at the time that refunds and oil changes were for the time you had it, and it was not. It was for a limited time so Omega called and offered me to pay X amount of dollars per month to have that extended. But the price was quite high that I could take the money I was paying for that and just save it and pay for the oil change.

My experience with Omega was very good. I had a battery issue and all I did was give the number to the technician and he called them. They worked out what the deal was and how much I got covered for. When my overall bill came out, I was satisfied with that. I was pleased. Aside from that, it was very easy for me to do it. I was out of the conversation.

I took my car in for an oil change and paid for it. Then I submitted my receipt and they reimbursed me.

I've been taking advantage of the free oil changes and so far, I love Omega. The customer service was great. The representative that I spoke to was very nice, kind and said what I would be getting.

I had an issue a couple of months ago with my vehicle and it was taken care of. I went to Firestone at first and they told me what was wrong with it. I called Omega and they told me what they could cover because Firestone was charging way over MSRP. I asked what I should do and they sent me to Precision Auto Tune. I couldn't leave my vehicle so I bought a new battery out of pocket and hoped that that would fix it. But the next day, the issue was still there and it turned out to be my starter. Precision fixed it and Omega paid for it. Unfortunately, they didn’t reimburse me for the battery. But they reimbursed me a portion of what I paid for the repair and the diagnostic and they waived my deductible as a military discount. They treated me right.

I thought there were more things that would be covered under the policy. There could be a little further detailed description of what would be covered totally in the plan and what’s totally not covered. That should be a highlight.

My experience with Omega Auto Care has been good. I've had two oil changes, and they've both been very easy.

Everything went great with Omega. Their claims process was very easy. The service manager was able to get all the information and took care of me. I know some of the products are not covered 100%. They did cover as much as possible, and we were done quickly.

I got the wipers, my oil changed, and my fluid tank thru Omega. Their process is great. I just call and they tell me to send the pictures in of the bills. I send it in and I get my money. I like the way they handled the whole situation. A lot of places, you have a hard time. They question you. Omega is easier to me.

Something was wrong with the front end of my car and I wasn’t sure what the noise was. But the dealership was able to fix it and I only paid my $100. It was great. But there’s a big disconnect between the dealership and Omega. I constantly have to remind my dealership that I have Omega. Even though I bought the warranty from the dealership, they don't seem to have my Omega information linked to my account. So when I call and tell them, “Hey, this is what's going wrong. This is gonna be my claim kind of thing, I want to use it as my claim,” they would say, “What kind of claim? What are you talking about?” I would tell them that I have Omega. Then they would say, “Oh, okay. We’ll have to check it. We’ll let you know if we can do that.”

I'm grateful that I have Omega. I had to put this truck in the shop one time right after the factory mileage was up, and it worked out perfect. So I’m very blessed to have this extended warranty. Living in North Dakota gets super cold so there was moisture in my crankcase filter and it froze, which in turn made the dipstick pop out from its housing, and oil was everywhere. I was fueling up and all I see was oil dripping out of my truck. Luckily it was a small issue. It wasn't any engine block so that was awesome.

I bought a new battery and Omega paid $100 on it. The claims process went very well. When the Cadillac place told me how much the battery was, I let the salesperson call Omega and they were right on it.

It is good the way that Omega has been able to do what they gotta do whenever I call them. I appreciate it a lot. They take so long to answer the call though. You can’t predict the time that they are gonna answer it. Whenever I took my vehicle in, I would tell the company to try to get in contact with Omega but mostly, they have been able to pay some amount to the company and I pay the rest, which is good. But Omega is expensive. So, I now have to start figuring out how I'm gonna be making those monthly payments.

I had to put my truck in the shop for a switch that controls my back window defroster. I wasn't happy with Omega, then. They were supposed to do my first three oil changes. I had to call them and they reimbursed me because they didn't want to pay the place I took my truck to. That's where I take it all the time. Omega didn't pay me my full benefit for my switch because I didn't have time to wait on the switch to be shipped to them. If I had a choice, I would have done it with someone else. I have found a lot of places that are better and who guarantee that if I would put my truck in the shop, they would pay for it no matter what. I am thinking about switching.

I got the omega extended warranty in March 2020. I was told that "everything is covered including maintenance (wasn't told it is covered for only 1 year)" and the $100 deductible. When I filed for schedule maintenance claim I got to know that only 1 year it is covered. The person selling the policy told everything is covered (brakes, engine, transmission, etc.) Now when I needed brake pads replacement it is not covered as they come under the maintenance package. The customer service guy I spoke with said, "You never read what is covered in the booklet that we have sent you once in 2 year." (Talking way too rude, anything I said he said. "English is not your primary language" so he can't understand that I was trying to say.)

The process with Omega was very difficult. It took too long. I had my vehicle in the shop already for almost a month. You keep calling but are not getting calls returned. I took the most expensive package but it still was not covering what it said it was supposed to. I didn't like the service at all. In fact, I have it no longer.

I had an oil change and it went fine. The gentleman that was taking care of us got through to Omega. He did his job.

Signing up with Omega was effortless. I did the oil change to make sure everything was what they wanted so that everything would be covered. But I had issues with the company that I used to do my oil change. They didn't want to deal with Omega. When I called Omega, they said, “It’s not an issue, just fax us a copy of the receipt.” So that worked out great. I've been happy with them.

I had an oil change and it went fine, except for the fact that they didn't pay enough for the oil change when I took it to the dealership. I had to pay out of pocket.

Signing up with them was easy. I just called them and signed up. It was painless. I had a flat tire recently and they were great. I didn't have to do a single thing. Subaru called and did everything through them.

I had a claim with Omega where I had to pay out for an alternator. It wasn't impressed upon me if there was any option for a rental and I found that a little disconcerting but for what service Omega offers, it’s okay.

My policy has a maintenance program that includes three oil changes and wiper blades. I got a fully synthetic oil change and a $40 set of wiper blades. Omega paid me $55 for the oil change and $30 for the wiper blades. But they sent my check to my neighbor and he saw it in his mailbox and happened to know me and brought it to me. Otherwise, I probably wouldn't have got it. So I called in and complained about that. But other than that, I like the program.

Omega contacted me, and their warranty was a lot better. It was for five years for exactly the same coverage. I talked to the ladies from their customer service part. They are very nice people. However, the sales reps are not as descriptive as they should be. What I was told versus what it actually is are two different things. Being transparent is the most they can do with a customer.

I submitted an oil change from Centerton, the GM dealer. The guy said he'd bill it out and he was sure Omega would pay it. They called me on the phone and took care of it. But Omega was kind of snippy with the GM dealer in Gainesville, Georgia. The dealer said they were unprofessional and they didn't like what they told them.

I have Omega on my 2015 Chevy Colorado. My car started wanting to overheat and the thermostat was clicking. I took it to Sandy & Bubba Chevrolet dealership in Milton. So, they had to change out the thermostat. I've had one other repair that had to do with my thermostat and something else that was not right on the vehicle. Then apparently, when they did the thermostat, that was why I had to go back the second time because they didn't fix something they were supposed to fix and caused a leak, which meant I had to pay another out of pocket fee and I'm probably gonna have to take it back for the same identical thing because it's still losing antifreeze.

I like Omega Auto Care. I called them and the guy I talked to had a very pleasant voice. He went over the plan with me. He was very polite and honest. So, I decided to go with it. I went for my first oil change and it went right straight through. They didn't pay for rotation of the tires which was okay.

Omega told me I qualified for something special. And I feel like what I got caught up in was a scam. I fell behind two payments and I agreed to make the payment. And instead of taking one payment out of my account, they got three. So I'm not happy with them right at the moment. They have caused me a lot of adversity. I took my car in because my air conditioning had quit working and my cooling fan wasn't coming on. And I don't know what the end result of it was. I ended up paying 200 and something dollars on what they wouldn't cover and my air conditioning never got fixed.

I was misled as to what the coverage was so I'm pretty upset. I was led to believe that all my oil changes were going to be 100% covered and that would cover the cost of the policy. That is not the case. Instead, I only get three oil changes throughout the life of the policy. I've done one and that took off, 50 bucks. The fact that I pay $3,000 through the policy and I only get three oil changes is not really worth it. That has been frustrating to realize.

At first, I was a little confused about their maintenance thing, but one of the dudes cleared it up. But I wish Omega would explain the maintenance thing a little better because I still don't know what all I can do with it. All I know is I get three oil changes out of it. But it seemed pretty easy when I got the oil change. They changed it and I didn't have to do anything because I gave them the number on the card. Everything was covered for the oil change. Nobody's reached out to me to charge me, so I assumed it was all good.

The rate was high but as I told them that I'm a senior citizen, they gave me a discount. They stand behind on what they say they were gonna do. When I had to have ABS auto seal, they gave a little bit of fuss at first, but the technician said, "I already checked around and there's no used parts so it has to be brand new." So they gave up a little stink for about a day and a half, and they finally agreed to do it.

I’ve had to file two claims, one was for a transmission that quit working completely and the other was for the engine misfiring. But it took what seemed like forever to work back and forth between the auto shop and getting approval. I spoke with the adjuster several times to try and expedite stuff. I used to be a mechanic and I know what the processes are since I've handled warranty claims. Omega seemed like they were over ensuring that I had a problem. They wanted to make sure that there was actually something wrong with the vehicle, and I wasn't trying to scam them.

I had to get my car battery replaced. I went to the dealership and they contacted Omega. They got a handle on their end, and I just had to pay $100. It went fine. Omega was very useful.

When I had a problem with the car, I turned it in and got it okayed. They fixed the car and then they sent me a check. Everything was great.

Omega Auto Care was friendly over the phone. I had a bunch of questions to make sure it was not fraudulent because I always got that kind of stuff in the mail. They answered the questions I had. It was quick and just did paperwork, and we were able to handle the rest. I forgot that I got extended warranty services and the dealership told me that this one part would cost $1,800. I said, "Oh, my goodness." It was just our hazard lights were stuck on. Once I remembered I had it, I called Omega to see, "Hey, is this something that it would be covered?" And they said, "Yup, as long as it wasn't your fault, as long as it's just a mechanical break, then we can cover it." All I had to do was give my service manager at the dealership the phone and they coordinated the rest with Omega.

I was contacted by Omega for extended warranty after purchasing my first new car. I was spam called by them for weeks and ended up buying the coverage deal. It has been a nightmare since 2017. EVERY SINGLE REQUEST has been denied by omega. Every single one. I’ve paid over $3,000 and They don’t cover anything! The worst part: Now I need a timing belt and the dealership called Omega yesterday for coverage and Omega had canceled my policy!! They NEVER called me and when I called this morning they told me “We are not responsible for calling you. We don’t have to call.” Omega is saying I didn’t make the “last payment.” I said “well how many payments did I have and how many did I make?” Omega said I made 23 payments of $150 and missed the last 24th payment.

I was having a problem with my vehicle cranking up and when the dealership ran a test on it, they found the distribution box had a short in it. When they called Omega and everything was approved, they replaced it for me and I haven't had trouble since. Every time I had to use Omega, everything worked out for me. They are great and I would recommend them, too.

Omega Auto Care got everything repaired and everything seems to be good. They did everything they said they would do. The only thing was I did not know that I could get my oil change covered. It would be good if they would let people know that at the beginning.

Omega Auto Care was more willing to work with me as far as the downpayment and the monthly payment. Also, I like the stuff that I understand that they cover. The overview that I read seemed they covered different components of the vehicle. My oil change went through pretty good. The actual place I went to was a little uneducated as to what I was doing because it was more of a local shop instead of a big corporate shop. So, they were a little unexperienced with what the protection was. But once the rep got on the phone with Omega's rep, they got it squared away. He was on the phone for not even 10 minutes. It went quickly.

I had a transmission issue and everything went well. Omega Auto Care went out there and looked at it when they said they would, and they made their assessment. The assessment was fair. That was it and everything was fixed. It was easy-peasy.

Omega Auto Care told me that they covered certain things which I was good for, which was my engine and electrical problems. So, I felt good with going with them. Purchasing was easy. And the reps were good. When they handled the claim, they handled well. They gave me a rent-a-car. The shop put a used part in my car. It malfunctioned and the car had to go back in the shop. So, I'm waiting for the adjuster to get to the shop. The only thing is I had the car for a week, drove it once, and now it's back in the shop. It has been there for three weeks. So, I'm a little frustrated, but I'm trying to figure out on whose end is supposed to do what because my car is still just sitting there. Whoever Omega had handling my case ended up going on leave. So, that put it in for the next person to take control of it so I could get somebody to start dealing with and handling my situation instead of me calling all over the place, getting frustrated.

I was about to hang up on the rep because it was an auto warranty thing. He started talking to me about everything. He had a good personality on him and I said, "That sounds pretty good." So, I went ahead and took a leap of faith. Try to work and give them as much information as you can about your vehicle, and they seem to work with you and do everything they can. You would want to see what service providers are in your area for whatever your vehicle is. That way, you would know you don't have to take the car three hours down the road to get it worked on.

I talked to a salesman at Omega Auto Care and he thought that was the best company and he had been there with them for 12 years. All I had so far was my oil change. Omega didn't get the check engine light fixed like I wanted them to. Also, I didn't realize there was $55 deductible to start with. But everything worked out all right. It got taken care of pretty good.

I took my vehicle to the shop and they said it was a fuel injection issue. They said they were having little problems contacting somebody at Omega to get the ball rolling. I also called Omega and talked to some lady a few times and she was so sweet. She explained a lot of stuff to me that I didn't know. I was having problems with my mechanic people calling and waiting on Omega to call back. She gave me a claim number for them to contact to get the ball rolling faster. I like Omega.

At first, I was kind of skeptical of Omega because the dealer said they had never heard of it. But Omega did a great job this time. They did me justice and I’m very satisfied. I had to pay for some parts because they wanted to mail it in but didn't want to hold the truck in there for them to mail the parts in.

Omega is great. I had a pretty big repair the last time that I used it. It took a very long time, but they took care of it and I was glad about that. My car had broken down one day. It was making a lot of noise, so I had pulled over to the side of the road. I had called the roadside assistance and they had picked up my car. I took it to the dealership. Then from there on, they started the process. It took about a month and a half. At first, they were trying to deny the claim because of the mileage. So, they had me do a lot of things to try and get them to believe that that mileage was correct at the time. My CARFAX on that vehicle was pretty extensive on there. I felt like they had me do a little extra work that I didn't need to do because everything was on the CARFAX. But other than that, everything was okay.

It’s perfect to have extra coverage on your car. You never know when something might happen. So to have that extra warranty really eases and makes things better for you, versus you're not having it. Because had I not had it, I would have to come out of my pocket with that amount of money that Omega pays for my car to be fixed. Everything was perfect when I had an issue with the throttle body.

I'm disappointed that Omega doesn't cover much. I had an oil change through them. The oil change before was only $47. Now, it was 80 something, and that's including Omega, so I'm back to still paying $47.

I kind of regret going with Omega. They cold called me and said, “Oh, look. If you just do this warranty with us, you’ll only have to pay this much, but then you’ll be paying less in your monthly payment with Toyota, and you’ll have a longer warranty.” They weren’t incorrect, but the problem is they’re a pain to deal with. I should have just stayed with Toyota because I could just be like, “Fix this. I have a warranty,” and they would have handled it rather than all these back and forth and all these conditions. These third party things suck. Other than that, Omega covered everything that I’ve asked. They just need to be better with streamlining the claims.

The customer service with Omega is a lot better than the normal customer service that I've dealt with lately. The pricing is competitive. The only thing is if I do get rid of the truck, I have to provide a whole bunch of information stating why I’m getting rid of it and then they want documentation of me getting rid of it. As a consumer, I'm paying them for X amount of things and if I want to cancel business with them, I shouldn't have to provide anything. They should just respect that I want to cancel it. I don't really feel like it's valid.

My experience with Omega was terrible. Their customer service sucks. When you have something you're trying to take care of, you'd be on hold for quite some time. I did put on some claims with them on the right strut and a thing with the tire. On the strut, they gave me a lot of runaround. They weren't trying to take care of it, but it was covered by the warranty. So, they ended up finally taking care of it after some back and forth with the dealership.

I have used Omega once for my car, and it's been pretty good. I called them and they told me to take my car to a place where they accepted Omega. The auto place did everything.

I was pretty impressed when Omega had called about what they were offering. Their reps were very professional and explained everything. We had an oil change and we had brakes done. The claims process was very easy, and I was very satisfied with it. I'd recommend Omega to anybody.

I had a bad starter and I had to have my vehicle towed. Customer service was good. I had a good response. I talked to a person and they took care of everything. I would refer friends to Omega.

Something went wrong with the transmission of my vehicle. They covered the transmission and I just had to pay the rate. I'm pretty satisfied. They helped me out a lot.

Omega Auto Care did everything they were supposed to do for me. They were very professional, and I got everything handled in a minimal amount of time. I have it on my 2017 Hyundai Sonata. My air conditioner went out and it was covered under my warranty. They gave me very good service. When I sent the claim in, the dealer was gonna charge me a good amount of money. What Omega did was they reduced the amount of the air conditioning. The air conditioner in their warehouse was a lot less than what the air conditioner was in the dealership. So, that saved me a little bit of money. When that went down, they had it here within two days and the dealership fixed it the next day. I had my car within three days.

Their service has been very helpful. They fixed my car. Their customer service has been fine, too.

I really liked Omega Auto Care. The service was good. I have not had a bit of problem. I would like to keep it, but I don't have any money right now. When I start working again, I will call them. I would also tell anybody to go to them.

There were three oil changes where they would give me back $50 on the oil change but I didn't know. I thought it'd last as long as I had the policy but I only had a year and three months to use it. It's been over a year and three months. So, I didn't get reimbursed for my oil change. Other than that, I haven't had a problem with them. My radio messed up and I called them myself. They went on right ahead and did what they were supposed to do.

Omega sent me a check without me submitting a claim.

I sold the car and the people didn’t want Omega. They kept saying they wanted this and that, and I didn’t get that. I don’t know what the mileage was and it cost me 70 some dollars for the oil change, and Omega only allowed 50 something. Omega is canceling now but they're showing it’s nonpayment, which could hurt my credit and I don't like that.

Omega was supposed to send me out a card and paperwork that said what all they covered but they never sent it. I went to Walmart and I did an oil change and got the wipers. Walmart doesn't use the phone but if I would have had a card, they would have used it. I ended up paying cash for it. But when I had Omega last year, they helped me.

I like Omega’s services and they cover a whole lot. We just did an oil change and it went okay although it took a while for us to get our reimbursement. Sometimes, we don't have the money to do the oil change and I figured that we could do it with their card, but I could not. We had to pay for the oil change, which was $55, and then, they reimbursed us about a month later. But other than that, I've had a good experience. They answer all my questions whenever I call them.

I loved the car but Omega didn’t know how to fix the problem. So, I traded it for another car. It was a terrible experience. According to the dealer that did the claim, it was very difficult and it took a long time to talk to Omega. But they finally did it. Even though Omega covered the fixing, the car was never fixed because the dealer didn’t know how to fix it. The dealer claimed it can be repaired but in the meantime, I was without a car for three weeks. They gave it back to me as fixed and when I took it out, it had the same problem. So, I had to bring it back. I'm very happy with Omega. Omega didn't do anything wrong. They took care of it and paid for it as well.

I got an oil change from Honda and Omega paid for it. The process was a little difficult because Honda was trying to get in touch with them via a third party. This third party let me go with the oil change. Omega's process could be a little easier so it can go ahead and there would be no misunderstanding on both parts.

Omega Auto Care was the most affordable warranty that anyone offered me. The warranty that I was originally going to go with was about triple the price of what I'm paying now. The person that I spoke to at Omega was extremely informative. She was very quick and helpful when it came to me not knowing a lot of stuff. I didn't have to ask a lot of questions. She knew exactly what to say and how to sell the warranty. She knows about cars herself. She was telling me that not only is this specific warranty in my budget, but it also is paired through a lot of local auto shops that are nearby. A lot of other warranties that I did look at, they are pretty far out. Some places charge for towing and it's not included with the warranty, but Omega includes that. Also, I didn't have to pay a big deposit or have to do anything crazy with fees.

I needed some new windshield wiper blades for my 2018 Toyota Camry. I used Omega for that and I got an oil change too. Everything has been excellent. They should cover more services.

It didn’t take very long for them to clear the claim. It was an amazing experience.

I've used Omega Auto Care several times. Recently, I took my BMW to Auto Barn and they took care of the claim for me.

I took the best plan from Omega Auto Care. So far, I've had no experience with them but as far as the sign-up procedure, I had no problem.

I used Omega to get a rebate on windshield wipers and oil changes. I did everything online and I talked to a guy on the phone. He was fine.

I used Omega for an AC compressor. I gave the information to the dealer and they phoned the warranty company. Everything went off smoothly. I had to pay out of pocket but it was fractionally less than I would have paid. I was very satisfied.

The first time I used Omega, they covered part of some of the work done but they said they wouldn't cover the exhaust cooler for the diesel engine. That wound up costing me about $3,500 out of my pocket. Why should I even have Omega if they are not going to cover anything? The last time I used them, I had a wheel hub on the front four-wheel-drive and they covered that. They wouldn't let the dealer use their wheel hub because they said the dealer was about twice as high as they should be. I was in a bind so they told me that afternoon that they were already processing shipping the wheel hub that night and it would be there the next morning. But it took two days for them to get the wheel hub at the dealer.

I only had one thing to do and it was fair. I put in a claim for the brakes and the process was great. I paid out of pocket because it was brakes but Omega was great. It's doing its job.

I took the truck to my mechanic and he said the suspension was worn out earlier than it normally would be. So, I gave him Omega to contact and they said they would replace the parts at wholesale, and then pay for his labor. I still had to pay the difference in the wholesale cost of the parts and what the total cost was. But still, it was good. I had another deal a month later that had to do with the engine and they covered all the cost, except the deductible. So, I was kind of surprised. There was some inconsistencies in the way the coverage seemed to work. But I'm glad I had the extended warranty.

The claims process was difficult. They kept sending out faulty parts. They didn't want to cover the brand new part that the car company gave me. My car was in the shop for about four weeks and it was absolutely ridiculous. They could have just covered the brand new part that the certified car company had. It was not like it was a rinky-dink car shop. It was the actual dealership.

Omega stuck out to me out of all the other extended auto warranties. It's a pretty relaxed warranty. When I bought my car off of the previous owner, I had to ensure that it was in good condition for when I was going to be driving it. I took it into Goodyear in order to get some work done on it. I used my warranty for my brake pads. I’m very glad about the work that they put into the car. Now, it drives a lot better than before I got the work done on it.

I've had Omega for at least over three years now and it’s pretty good when I submit a claim. I used them for my starter and when they started on the process, that took a day. The only part I don't like about Omega is when I go get my oil change, I have to pay for it or the people at the oil change place can call it in then Omega gives them a number that they pay for over the phone.

I only go to Jim Burke Nissan to have my car serviced and to have my oil changed. Last year, my car started hesitating and it didn’t want to pull. It was my transmission. Every time I went over to the shop, the transmission person wasn't there. When I finally took the car in, they said I had to leave it because they had to do a diagnostic test. I told them that I had an extended warranty on my car and it should cover all of the stuff.

I did an oil change for my Nissan Altima. The claim process with Omega was fine until I had to prove to them that it worked. They didn't realize that my oil change was free under my claim. It’s was so hard for them to understand that it was the warranty company other than themselves that had service like that. Omega had to call and get everything verified. That took about 25 minutes then everything went well after that. I like Omega and I’ll recommend it to somebody else.

I called Omega Auto Care and they explained me everything, so I got them. When we bought a battery, I had to send them a receipt then within a week, they sent me my money. They have been good to me in this little time that I've used them.

Omega Auto Care offered us bumper-to-bumper warranty. They said just like new. But I don't know if I'm as happy with them as I thought I would because I was under the impression that I didn't have to pay anything. And when I went and took my car in, I had to pay a percentage. The other thing was I didn't know that I was supposed to call back in. When I got my package in the mail, I just put it in the file cabinet. I didn't take it out and read it. “Well, you were supposed to call in, and you were supposed to give us the right PIN number. And you're supposed to do this. You're supposed to do that.” I finally got it all straightened out. So, I'm hoping if I have to do it again, I don't have to go through that again.

Omega has done a couple of little things with no arguments. They've towed my car a couple of times and jumped it. The only problem I'm having is I tried to send in some rental reimbursements but the email won't go through and it keeps getting returned undeliverable. Other than that, overall, they're pleasant and responsive.

I've had to use the warranty one time and overall, I'm satisfied. I just hate the part where I had to pay more than my deductible. I was told that Omega only covered a certain amount and I was responsible for the rest. It was only $24, so I didn't complain too much. But I shouldn't have had to come out of my pocket other than the deductible. Not a whole lot of people in my area know about Omega. I got a Dodge, but I had to take it to a Toyota dealer because they were familiar with Omega as insurance. But other than that, the claims process was great. So far, Omega rocks.

The stereo for my Cadillac controls so much stuff in this vehicle, and it doesn't work right. The navigation says I'm in Rhode Island, and I live in Ohio. I tried to call Omega Auto Care yesterday and I was told to have the dealer that was working on the Cadillac call the adjuster. That way, the adjuster told them that it's not covered. It's a $1,200 radio that runs the car, and it's not covered. I got the gold package and when everything was explained to me, I was under the assumption that all electronics were covered in this warranty. Evidently, it's not. It also took a month and a half to get the car back from having a transmission done. The dealer only had the one transmission guy, and he was backed up.

I wish I could leave a zero star, this place refuse to pay my diagnostics and the repair. Their excuse was if they can't see then there is nothing wrong with the vehicle. I took my vehicle because my ac was not working. Drove it around for almost a week without ac. it didn't blow out any air and it would make a noise when I tried to turn it on. The mechanic came to conclusion and submit the report.

I’m not enjoying Omega Auto Care. I have a warranty with my car, mechanical and service. I have two accounts with them and they changed my oil one time. I also fixed something on my car and the brakes and they only paid $300. I had to pay $507 out of my pocket and I've called them on several occasions and asked them to stop taking money out of my account. They put me through a person, then another person, and the other person, but they wouldn't stop it. I asked my bank to change my debit card, but on the 10th of this month, they got back in my account and took the money out. That is not right and I don't know how they did it. My bank is investigating them.

My monthly payments are reasonable and Omega Auto Care did a coverage for two years, but I was only paying for it for 12 months. It afforded me the ability to also have maintenance coverage and coverage on the internals of the vehicle. That's why I decided to go with them. It wasn't something I was actively looking into, but at the time they reached out to me, I just bought a new car that had some more technical features with the radio that I didn't have in my previous car. I did a claim and making the call and walking through the steps of the process, getting the claims rep to communicate with the technician went smoothly. The only difficulty I had was in acquiring the condenser, but that wasn't on the part of Omega. That was more the logistics process of acquiring a piece of equipment.

There was a tube that was supposed to be connected, and it became disconnected and the car didn't have any pickup. My brother said it was the turbo charger and the repair shop did the claim. I had to pay for parts, but I don't remember hearing that at all when I set things up with Omega. All I remember was the $100 deductible and that's what I was prepared for. I ended up having to borrow money. I'm on a fixed income and that's why I got the insurance, 'cause I said, “It’s $100, I can handle it. Anything more than that, I wasn't sure of.” I was disappointed because of that couple $100 glitch.

I had questions about how the warranty worked and the reps gave me good advice. It was something I wanted to hear about the deductible and they also have roadside assistance if I’m out of town. I had three oil changes. After I went in, had my oil changed, and sent the receipt in, they sent me a check paying for it. Everything went well. I told friends I have Omega and that they are good. They said it sounded good, and if they get one, they’re who they would get.

I got Omega Care because I wanted regular oil change for my car and generally, if I needed parts fixed that I really can’t pay out of pocket, I just pay monthly for it and it could help me out. Signing up was great, quick and easy. They presented the products in a well-mannered and professional way. Everything I asked for, they explained in deeper detail. There were some things I didn’t really ask for, but it was more knowledgeable on my part and it helped out. Doing a claim for an oil change was easy, but I didn’t know I had to go through steps on my first time getting an oil change through them. They could be more upfront about it, instead of you calling them and asking more information about it. Omega is a good place to go.

Omega Auto Care is a good service. The coverage I read in the contract was good. The only thing is when I call them, I'm put on hold for more than 10 to 15 minutes. Yesterday, I called them and left a number and they said they'll call back and there was no call. Also, when the place I go to to have oil change calls to verify my contract, they have a hard time to get approval from the agent at Omega. It takes so long for them to get them approved. I just go ahead and pay out of pocket. This was on the last two oil changes I got. I have my oil change receipt with me. I just haven't had time to call them. Other than that, Omega is a good company. I would recommend others to sign up for the contract.

The experience with Omega was great. It was hassle-free. Everything is good. I'm satisfied. The claim submission process was super easy. I just called in, gave them the number and gave it back to the guy that was doing the work.

Omega is the best fit for me. Everything is going pretty smooth.

I was going on what everybody was telling me. I ended up with CarShield and Omega, and that Omega covered more. So, I went with them and because I've had so much trouble with this particular vehicle and I foresee more, I'm glad I got it. Right now, my truck's in the shop and I'm hoping they called Omega. All in all, I wouldn't have a car without the extended warranty.

I have a 2020 Nissan Altima that I got covered under Omega Auto Care. When I had to send in a claim, I took care of it, but part of the deal with Omega is if you send in the receipt through fax or email, they give you up to three reimbursements on oil changes. I did that a little over a month and a half ago and I never got the check for the first reimbursement on the oil change. I also moved at the same time and I told them my new address but I still never got it. Other than that, I got the bumper-to-bumper coverage and signing u with them was very easy.

Omega Auto Care was awesome. The only thing is, I didn't like that they took forever to approve the warranty. The process was not smooth and not as streamlined as I thought. This is my only car to get back and forth to work so it was a huge inconvenience. In the beginning, when my car broke down, I had to call the next day for a roadside service because they said that was the process.

Everything went smoothly when I did a claim with Omega. The process took about a day and a half.

If I was going to take the warranties offered by the other companies, they wanted me to pay the full thing upfront. But Omega Auto Care was going to take it out of my checking account every month for 18 months. So, I signed up with them. When I used the warranty, I was getting upset with their reps at first. But after a few different conversations with the claims department, it got worked out and so far I've been happy with the warranty.

Omega has a simple and easy claim process. I call a phone number, they tell me whether what I need is covered or not, and I go from there. I used the service for the AC condenser of my 2016 GMC Sierra. Everything's great and the cost was paid in full straightaway. Omega is worth it.

I had an AC compressor claim with Omega Auto Care. I had to bring my car to Nissan. The car was there for a couple of days. They have a loaner vehicle for me, and that was cool. Everything was nice and my car got fixed.

My claim with Omega on my starters went good. The dealership I brought my car to said they had to call to make sure it was being covered. Then they said that Omega sent a starter and then after that, they repaired it. Everything was good. Go with Omega Auto Care. It was very well worth it. I was very pleased with them.

Omega did a great job in handling everything with my car. My car was just stuck at the mechanic, but it wasn't anything that Omega did wrong. It was the mechanic that was on the process of getting the car fix. Omega has great price, especially with the whole pandemic that's going on right now. There was a couple of times where I was gonna be a week or so late, and they gave me time to make that payment.

The place where I took the car took care of the service request. They did an oil change and they did some maintenance on my brake. They flushed the brakes and the coolant system out. Omega has been great so far.

The throttle body on my 2016 Ford Fusion kept getting stuck. It would open all the way and when it wouldn’t open, it wouldn’t send enough power for the car to move. I went to Ford to fix it and they called Omega. The claims process was good and everything was handled perfectly. I would highly recommend Omega.

I had a claim for the air conditioner that wasn't putting out cool air. I took the car in to be checked and found out I had to have something put on it. The claim went well and I just paid $100. Omega covered the rest of the cost. So far, I have been well pleased with Omega.

There was some leakage on my car's drive and there were other issues as well. Omega handled my claim nicely. Once we got through the process, it was good. But it took a little while to figure out what was going on because it was the first time I used the service. When I first went in, I wasn't sure how well the warranty was going to perform and I heard some bad stories. But things were explained to me and I understood what was going on, so it was fine. In the end, Omega didn't pay for everything but it dropped my bill way down.

Omega's coverage was great. I just went over to where I bought my truck and they took care of it. They got the appointment set up and called the claim department. They had to wait for parts but they did the job well and I've had no problem since. I'm glad I have an extended warranty for my vehicle. I’d have to pay out of my pocket if I didn't have it.

Omega offered me to cover for a little more time than the other companies, and also for maintenance, which is hard to get. So I thought it was a good deal. Their claim process was easy. The only bad thing was that when one time, I had to fix the car and it didn't cover the whole thing. It just covered part of it. It would have been nice for the whole package to be covered. But other than that, the paperwork went smoothly after.

Every time I called Omega Auto Care, it was hard to get through (that line and that music goes for 30 minutes), so today, I just emailed them then somebody called me back within an hour. With the claims process, I ended up going to the dealership last time, and the dealership didn't feel like going through whatever it was, so I found another certified mechanic. The first time I had to pay out of pocket ‘cause they didn't have a fax machine to fax Omega, but the second time, it was easy. Overall, when everything is clear, I recommend Omega.

The Omega rep answered all my questions and he explained everything to me. They've only covered a few oil changes on my truck and I haven't had a hard time at all. So far, my experience has been good.

Having Omega has been pretty hard 'cause nobody recognizes this warranty. They have to investigate and really look at it. When I had an oil change, the mechanic said he couldn't get a hold of Omega so he wouldn't go warranty. The oil change would cost me whatever amount it was. I told him that's not right because I got my oil changed before from Honda. He goes, “Which Honda did you get it changed from?” I said, “Burleson.” And he goes, “Well, maybe you need to go back to Burleson.” I said, “Well, I’m not heading that way.” I was coming through town and passing through Duncanville, so I thought why not. And he said, “Well, okay. We don't warranty it.” So I pulled out.

Somebody called me from Omega and I'm glad I took the call. That rep told me about the extended warranty and it sounded good. I needed to have it because you never know what is going to your car. Customer service was good and everybody was always nice. I've only had to do the maintenance part and they decided on the oil changes. The warranty thing covers everything. My only concern is I'm from a small town and some of the certified mechanics don't do warranties. The customer would have to fax off the invoice then expect to get paid. If I live in the city, it may be much easier. That's the only thing that I would change. Other than that, everything's great.

Having Omega really helped me out of a bind. If my car breaks down, it would help me pay for my bills like they did the last time for my radiator. Initially, there was a problem but after a few calls, it worked out. Omega was trying to find out if the radiator was covered or not. It took about four days before they finally okayed it to be fixed through the car company. They promised I would get my car back in two days but it was a week. I just wish the car company could get the okay from Omega faster.

The rep during signup was good.

Omega Auto Care denied me on a road hazard claim. I went down on the road that was a not-very-good road. I noticed that two of my tires were cut on the side. I took the car in, sent them pictures, Omega denied me and said it was because of dry-rotted tires. So, I went and spent $1200 on tires. I was pissed. I was gonna get rid of them. I was gonna go with another carrier. The rep was very rude, unprofessional, and not willing to listen. They think they know more. They're sitting down a desk. And I sold tires for over 10 years.

When I got some oil changes, I went to Toyota and told Omega that I had the service with them. Omega got in contact with the people, and they took care of it. I didn't have to get involved much, just gave them the number to call and they signed me up quick. It was a smooth transition and it was paid for. However, it would be helpful if I can get my check engine and tire pressure lights covered, or have some service that will tell me, at least, what's wrong with my car. I have those two issues right now, and they don’t cover the services. That's the only issue that I have. Other than that, I recommend Omega. They’re good.

When my car needed an oil change, I called up Omega, and they paid for the oil change but not for the tire rotation, which I found strange. I was gonna go with another plan, but being that I had so much time invested in them, they said, “Stick with us until you pay off.”

When we had the coverage with Omega, it was good. We only used it about one time, and we paid our deductible. Everything went smoothly.

My car's light stayed on all the time, so I went in and had it checked. After I said, “Well, what’s going to happen?” The dealership said, “It’ll get where it’ll really lose power, you won’t be able to hardly go. It’ll barely go. We’re not gonna let you drive it out here.” They loaned me a good vehicle to drive while they were getting my car repaired in the shop. The only thing I don't like is having to get pre-authorization before doing something. Luckily, one boy at the dealership read the books and said something about having to call Omega Auto Care first. Also, the parts have to come from Omega, too. They can’t use regular Ford parts or dealer parts. Other than those, everything's fine.

I signed up with Omega Auto Care for my wife's car and mine. We got a GMC Acadia and a Ford pickup. I had an AC evaporator repair done. GMC handled it. I gave them a copy of my extended warranty and they took it from there.

We were having radio issues on our Jeep Cherokee. When I first filed the claim to Omega, they told me it wasn't covered. But after dealing with them for a couple interactions, I ended up sending them a picture of my agreement. I had to jump through quite a few hurdles to get it covered, but then, they figured out that it was covered. I would recommend I had to jump through quite a few hurdles to get it covered because they did help, and the claim did go through fairly quickly.

We have a 2019 Nissan and a 2016 covered by Omega Auto Care. I was a little bit shocked because when we set this up initially, it was on the Texas Nissan INFINITI. Then they sold the papers to Omega car care center. They sent us a text saying that they were glad that we are a part of them now, and everything is still the same. Everything is going fine with us. We’re paid up to date. I like the payment schedule that they have. And after three years, I'm in the 5-star program. So after three years, I don't have to pay anything, but it's still in force. I like what we’re doing. It's pretty good. Omega takes care of a lot of stuff.

While I was driving, my car had a little shake to it whenever I would go over 30 miles per hour. I needed some type of repair for the car and it got fixed. Omega went through a lot with the dealership and there was a lot of back and forth as far as getting it done. But all was covered other than a tire I had to buy and I was satisfied with my experience. The process was also fairly easy, not too hard at all. If anyone would be dealing with Omega, they should just be on time and make sure they have constant information.

Omega's rep told me what we had to pay a month and he said that if something goes bad on the car, I wouldn't have to pay for it. It would come out of my extended warranty. I put him on speaker so my husband could hear and he explained everything for us to understand what we would have and how long it would take to pay for it. They said that every time I would go to the repair shop, I should show my card that they sent me and it would take care of that through there. But when we got it, I was going the next day to get my oil changed. So, they sent me the letter and told me to send the bill in, and they would reimburse me what I paid out-of-pocket, and they did.

I have a 2017 Jeep Compass and I had a problem with it not starting at times. Previous to that, I had the battery checked and there was nothing wrong with that. So I took my vehicle in to the Prestige Dodge Chrysler shop and they checked it out. The problem was the starter and they fixed it. The repair shop submitted the claim to Omega Auto Care and I was very satisfied with the process. I've used the same mechanic where they took my card, got the numbers off of that card, and went from there. Then they called me back as to what Omega said that they would cover and the repairs were made.

Omega Auto Care is a good company to work with for getting vehicle coverage and it helps. We did the oil change on it and the claims process was really simple. We called them and asked to see where we needed to go to do it and they told us that once we got to the mechanic, we should let them call Omega. They called to see if it was covered and it was. Then Omega sent the money and they paid for it.

I was very satisfied with the process of Omega. They’re a really good extended warranty.

My Chevy Malibu had an issue with the brake booster. The dealership filed a claim with Omega and that went fine. The dealership said the issue was resolved but I still hear the same noise.

I had a claim for a little transmission coolant line leak on my 2017 Duramax and Omega took care of it. Everything is good.

My experience with Omega has been good. I’ve appreciated it. I had a claim one time and they covered it.

My air compressor quit blowing air and when I made a claim with Omega, I got the runaround on it the whole time. My car was down for two weeks. I had to wait and if I got a rental car, they had to approve it. I would have been out of my pocket for a rental car and I didn’t like that part about it. When we went to the Chevrolet place on that Thursday, we talked to everybody on the phone and I thought everything was good to go. I was there when the service supervisor at the Chevrolet place was talking with Omega's rep on the phone and he told him what the car needed. And from the way the guy talked, I thought everything was go-ahead to get the car fixed. The Chevrolet manager thought the same thing because when I asked him when I would have my car back, he said that they got all the parts and he could order them up, have them at about 10:00 in the morning, and I should have my car back the next evening, which was a Friday.

When I've spoken to Omega representatives, they've been nice and fair, and they helped me. I called into the mechanic that I work with all the time, told him I had the warranty, and he told me to give him the number. He called the number and got it approved. I scheduled the appointment, came in, dropped the car off, and they did the change. It was simple. Everything that I needed done was under the warranty, so I didn't have any problems getting the work that I needed done. Everything is going well.

We took the car to the dealership. They took a couple of hours to inspect the car. They told us what the problem was then they contacted Omega and ttold them what the problem was. They waited for the approval. As soon as they got it, they started working on the car. It took a little longer because there were some changes going on in the company or something with the extended warranty. It took a week. But I was able to get the car fixed. We're satisfied. Omega is reliable and good at what they do.

Omega thought that the light was on when I bought the extended claim, but it wasn't. I told them everything was good on the vehicle. Why are they making a suggestion that they knew that I was lying? But I wasn't. That is what pisses me off. At the end of the day, they ordered the part. They decided to go ahead and pay for the claim the following day.

The time sitting on hold before Omega Auto Care ever answers the phone, listening to music, is 30 to 45 minutes. Also, the claim process took a while. Be careful when you take your vehicle to the manufacturer that Omega said to take it to, because the manufacturer in this town wants more money per hour than what Omega is willing to pay. And I had to pick up a bit of it because the dealership wouldn’t come down as low as Omega was, while Omega would not go up as high as the dealer was. It was a lot of telephone calls back and forth. But once we got that settled, it went fast. Everything was good.

I wanted an oil change done. I didn't know what places to take the car, so I had to call Omega and ask. They never called me back, so then I called another day early in the morning, and then they took my call. They told me Firestone does. I had to go to a couple of different Firestone just because they were busy. But it was an easy process for me.

Recently, my AC unit wasn’t working. I talked to someone today and it probably needed Freon. But other than that, everything is pretty much going good, knock on wood. I got my free oil change so everything's wonderful. I never had complaints with Omega. They’re a great company and they're very lenient when it comes down to payment, especially Taylor. I called her and asked to extend my payment because I got such and such come up. She did so with no problem, not asking a lot of questions, and she took care of it. If you want extended warranty, they’ll work it out with you.

I took my car to my dealer for an oil change. They called Omega and Omega paid for it. It was very good.

Omega was the only one that contacted me at the time so I went with them. After that, I got in the office later, and I was like, "I'm good." The representative was really quick. Everything was taken care of naturally.

It's super easy to submit the claim. The car maintenance guy called my warranty, and everything got all taken care of. I only had to pay $100. For a while my engine kept dying every time I put my car in reverse. They just had to change a little part in the engine, and it works perfect again. Having Omega helped out a lot, because I wasn't expecting to have that issue with my car.

I'm very happy with them so far. They were able to accommodate me because I do not drive my vehicles that much. I have three vehicles and only one person is really driving the vehicles. The process of making a claim was a little difficult though, but it wasn't too hard. What made it difficult is I got a waiver on both vehicles. I have three vehicles and there's no way that I put 1,000 miles on them in a year. But they have been true and I've been trying to make sure the claims are legitimate. If there's something that is small, I usually take care of it myself. But when the air conditioning unit needed replacing, they took care of it. It was really great.

I used Omega for an oil change of my Cadillac Escalade. I gave the servicer the number and then they called Omega. It was easy. I always tell friends that I have the extended warranty with Omega and that they're okay so far.

The most recent claim I had was for an electrical issue with my car. The issue was with my USB plug and Omega handled it really well. I was able to walk in there. I was able to let them know what was up, told them that this is the number, and this is the car thing. They walked me through the steps like how I needed to tell them to make sure they didn’t do anything beforehand. Everything worked out really well and smoothly. I got it replaced and Omega paid and they didn't have a hard time. The only issue that I had with them was that I had a hard time trying to get them through their number. But eventually, I was able to get through.

Omega does what it says it’s gonna do. I took my vehicle in for a repair and I called them to see what I needed to do. The rep told me all I had to do was give the service manager the number. The service manager called the number, and Omega took care of the policy. It was very easy. I had another warranty before and that one is advertised on TV all the time. The first time I tried to use it, the service manager said he called three hours and nobody answered the phone, so I dropped them. I also had something on my window in the back, and it costs $900. I only had to pay $100, and Omega took care of the rest. I couldn't have got it fixed otherwise. All in all, the coverage is invaluable to me because my vehicle is 2010, and except Omega, I don't have any coverage on it anymore.

Omega is a great company to work with. I just call them and ask the details on my end then when I go to my dealership, they handle everything.

I recently filed a claim for the gas pump and it was a little bit difficult because they were affected by the hurricane. It was hard to get in touch with them. But other than that, everything went well.

Customer service was very helpful if I had questions. Their service has been good. The only thing is I paid for something that Omega covers. I requested a refund and did what they told me to do. They said to give them three weeks and I should have a check in the mail. But it's already been three months and I still haven't gotten refunded.

I put my truck into the dealership service center. I filed a claim with Omega and I was not getting any answers back. The service center tried to contact the Omega and the warranty didn't cover the fuel injector. I ended up having to pay out of pocket. I also had an oil change. I went on a Saturday and Omega was closed so they couldn't validate my extended warranty. The shop was not able to get ahold of Omega. I sat there all day so they ended up giving the oil change to me free. I'm not going to pursue Omega anymore and I'm gonna cancel it tomorrow.

I had an oil change on my 2018 GMC Sierra and with the claims process, it's kind of like I got to go out of my way. I got to make an appointment if I try to go through Omega with that. They could have something like a sticker at the carwash place and the customer could just go in and do quick diagnostics or get an oil change. Other than that, I would recommend Omega. They’re real good as far as customer service.

Omega reached out to me and they were willing to work with the budget that I had. When my starter was going out, I brought the vehicle in to the dealership and I just had to pay the $100 deductible. It took the dealership three more times to finally say that it was the starter, even though I kept telling him it was the starter. But Omega took care of me like they took care of everything. I was very, very pleased.

I did a claim and they fixed it. Everything was handled pretty well. Omega is pretty good and I recommend them.

Back when I purchased the warranty, I felt really good about it. The rep explained everything really good. They broke everything down for me and told me what all will be included with my warranty. The only problem that I've had thus far is that there was a part that I needed which they didn't cover and they wanted to find a cheaper part. Other than that, the claims process is usually pretty easy and the warranty has helped me with the cost of my repairs.

The guy that I dealt with on the phone was decent and the pricing seemed fair. They had a reasonable enough payment program that made sense. In our case, it worked out. The repairs that were just done to the vehicle would have been somewhere in the range of $3,000 to $4,000 and I spent less than that with the extended warranty. Also, their follow-up was good. When I called to make the claim, I got a real person who was able to quickly and effectively pull up the policy and address needed. They got that processing and approval done quickly with the dealership. They've been responsive.

When I looked at the original extended warranty that I bought with my car, it’s like Omega went far and above for about the same price. Also, it seemed to make much more sense to have a more comprehensive package. So far, it has paid off. If it were something with the tires or covering a basic oil change, they have some of those things included in the package that I bought. Some representatives at the dealership said they had never heard of that before and now they have.

Omega sent me some information through the mail and then they followed up with a phone call. Their warranty seemed to be as good as any that we've had in the past and the price was reasonable. Also, one of the guys that they deal directly with is the one that we go to.

Omega called me and gave me information about everything and what they cover. They covered the transmission a while ago and the claims process was easy. They seem like a good company to be covered by.

I used Omega Auto Care once and the claim went straight in. I had no problem. I took my car to them and they told me what I needed to pay, and they paid the rest of them. They took care of everything. Omega is something good to have.

I took the car to the dealership and they diagnosed it. There was something electric with regards to the power steering and it took only a couple of days. They had to send someone out to look at what was going on and then ship out the part but I didn't have too much trouble. Besides making a claim to Omega, I talked to customer service to delay my payment. It was the time of Covid and work was slow. I wanted to see if I would be able to cancel the policy since I was thinking of not holding on to the car.

My light was on and I had to take the car to the dealership. They found out that it was the 02 sensor but it wasn’t covered under the warranty with Omega.

The Omega rep did pretty good. And then when I had a new radio put in my car because my radio died, everything went through nice and smooth. I heard different people say about extended warranties that they would always have a hard time about getting it done. But so far, my first experience was with my radio, which only cost me 100 to put in. I showed them the card. And they said, "Yeah. Okay." And they took care of everything else.

We had an oil change and Omega Auto Care paid for it. I gave them the paperwork for the extended warranty and they fixed it. They did the calling. We haven’t had a lot of opportunity to use Omega but they gave us certain things for free for the first 12 months.

I accidentally signed up for two warranty agencies. Then as I was going to see which one I should choose, Omega gave me better deals and offer. Everything was pretty spot on and understandable. Their reps were very patient and understanding. I was able to work with them.

The shifter was acting up. It would shift real hard. I took it into the shop and they ran a diagnostic on it. They said that it needed to be replaced. I just gave the girl my card and she did it right with Omega. They paid for the diagnostic check which I already paid for so the company I went to turned around and credited my account which was really nice. Omega did a wonderful job. I would refer them again to anybody that needs that extra insurance.

The Omega rep was very kind and informative. He explained the coverage pretty good. That’s the reason I got it. I filed a claim to change the oil and it went a little slow. They got to call whoever they call. They gotta have their money wired back to them. Other than being a little slow, it went fine. I used to pull these cars under a shade tree and work on them. I can't do anything with the new ones. So, if anything happens, the warranty is gonna be very valuable.

It was easy to get my claim going. But, it was difficult to get the field adjuster to come out to the mechanic to take a look at my vehicle. But, that could have been miscommunication between the mechanic and Omega. Other than that, Omega was responsive and they approved my claim. My mechanic received payment.

It took a while to get through to Omega Auto Care to get somebody to speak to the mechanic doing the work. Also, I thought it was only a $100 deductible but I paid a bit more than that. Other than that, Omega is a good thing to have. I would definitely recommend it.

My car was repaired one time and I don't have any complaints but the shop that repaired my car was complaining that they didn't get the money. The claims process was great but there were certain things that I learned and I was a little disappointed.

I used them for the second time in the seven months that I've been with them, and it went pretty well. They handled it pretty quickly. When I did not get paid one time, it was a minor discrepancy. They paid the vendor instead of cutting the check to me. They quickly got it resolved by calling the vendor and my other half. The vendor sequentially cut me a check for the amount that they owed to me. It was a valid mistake and it happens all the time in business. They fixed it, and that's all that matters.

My water pump was about to go out and Omega had it fixed. Submitting the claim was simple and getting it taken care of didn't cost me any money but $100. I also talked to one rep and he told me, “Don’t worry about anything.” He took care of my claim for me good. I feel good about the coverage. I had to come back and talk to somebody, but overall, it was a good experience for me.

Omega is a great warranty. When my transmission went out, they helped me replace it. It was easy and smooth. They're very professional and nice people. They're very prompt too. I’m very satisfied and I would recommend them over and over.

One time, my car had been sitting in my driveway. I had called Omega all morning to pick it up. They wanted me to have cash to get my car. They said that it didn't cover. Then that month, my car was in the shop three times. The first time, it was for the key ignition. I had to pay for that. The second was for some brake pads or something with my cables, and I had to pay for that. This third time, it's with the radiator fan, which surprised me that they paid that, but I had to pay the deductible, which was more than what the shop took.

I went to the repair shop and gave them my card, my card number, my information on the account, and told them I needed some transmission repair, but it was going to be taken care of by my coverage. The manager called the company. They fixed everything for me. Everything went smoothly. I'm very satisfied right now.

The engine oil cooler was always was smelling hot and so my husband took it in. The claim went well. So far, I like Omega's business.

The people at the place where I had control arm brushing recently done may have waited until a certain part of my previous warranty had expired then told me about a problem. That problem must have been there as well during the previous oil change which was only three months before. I used Omega to offset the cost of replacing the problem part. I had to pay the first $100 and though that's nothing I can't live with, I have a feeling that I was already covered for that problem without Omega. When I talked to two of their officers, one who was supposed to help me get an annulment of my policy with them started putting all these hoops in front of me and made it a little more complicated for me to do the annulment.

When I had a claim for my AC blower, I had to pay the deductible and they made the repair. I just had another recent repair done with the oil cooler on the oil filter housing. Omega wanted to order a cheaper part instead of a Mopar part where I could get the service done the same day. So I couldn't go to work that night because I had to leave my car there on the wait for the part to come. Everything else has been okay.