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Omega Auto Care Reviews

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About Omega Auto Care

Omega Auto Care offers extended auto warranties that continue coverage after factory warranties expire. The company has several coverage options that all include additional benefits like roadside assistance, rental car reimbursement, road hazard coverage and trip interruption insurance. Omega Auto Care covers cars up to 15 years old with less than 250,000 miles.

Pros
  • Wide-ranging plan options
  • Covers older cars
  • Small down payments
  • Maintenance plan for life of policy
Cons
  • No online quote process
  • Not available in every state

Omega Auto Care Reviews

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    2 featured reviews
    How do I know I can trust these reviews about Omega Home & Auto Care?
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    Page 8 Reviews 1035 - 1235
    Verified purchase

    Reviewed Nov. 25, 2018

    I have an H3 Hummer that is covered by Omega and I used the warranty one time when I had a claim for an AC condenser. The auto place filed the claim in and Omega covered it all. Everything about my experience went fine and Omega is a good place to trade with.

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    Omega Auto Care
    Response from Omega Auto Care

    Thank you for choosing Omega Auto Care Ms. Taylor!

    Verified purchase
    Customer ServiceCoverageRefunds & Payouts

    Reviewed Nov. 24, 2018

    I had purchased an extended warranty directly through Honda and I thought I was going ahead and signing up for further extension of the extended warranty that I already had on my Honda CR-V 2006. So when Omega called, I was confused. In fact, I probably would not have signed up for their warranty. I would have continued with my Honda extended warranties. However, when I was required to use the Omega warranty, it did come in handy. It significantly reduced the repairs to my car so I was very happy that I, at least, had something.

    The issue was something that I thought was very routine but then all of a sudden, it was a major issue. I also had had some repairs done prior to that but I forgot all about that coverage and I ended up paying them out of pocket. This time, I asked S&S Tires if the warranty would cover the repair and the man said he wished I would have carried that thing in my glove compartment. And it’s always worth checking, even for any kind of request, to see if anything that would be covered was claimed. I handed my policy to the general manager of S&S Tires and he said he would contact Omega. I left the onus to him and he knew exactly what to do.

    When S&S called to say my repairs were done, I asked if they had any luck and I was told that, yes, a certain amount was covered. The general manager also didn’t indicate any issue with determining what would be covered and what wasn’t. Overall, I had been pleased. I now carry the policy in my glove compartment and I plan on using it instead of forgetting about it.

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    Omega Auto Care
    Response from Omega Auto Care

    Jody,

    I am sorry to hear that there was some confusion, but at the same time I am happy to hear that it was all for the best. Although no one wants to deal with car repairs, it's nice to know someone is there to give you peace of mind. We are really thankful that you chose us to be that "someone".

    Safe travels for the road ahead!

    -Omega Auto Care

    Verified purchase
    Claims HandlingTechRefunds & Payouts

    Reviewed Nov. 21, 2018

    The claims process with Omega was good and real easy, and I would recommend the warranty. When the actuators on the doors of my Toyota Tundra went out, I went to the dealership. They diagnosed the problem then I turned in my claims. The dealership did that on my behalf. I had to pay the deductible and pay for the part, which was $100 out of pocket. Then the dealership put the actuators in and that was it.

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    Verified purchase
    Coverage

    Reviewed Nov. 20, 2018

    I just got around to reading my booklet from Omega Auto Care and I can't see how I could fix anything on my car. The booklet goes on and on about hundreds of stuff they don't do. I haven't been able to figure out where they cover anything.

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    Verified purchase
    Claims HandlingCoverage

    Reviewed Nov. 15, 2018

    Omega Auto Care covers my Chevy Impala and Nissan Titan and filing claims with this company is very easy. A while back, there was an issue at the wheel of one of my vehicles and I called the dealership. I brought the car in and paid the $100 deductible. They gave us a rental car, fixed my vehicle, gave me a callback and I got my vehicle back. I’m very satisfied with Omega. In fact, I've already referred a friend who went with the company a couple of weeks ago.

    Thanks for your vote!
    Verified purchase
    Customer ServiceTech

    Reviewed Nov. 14, 2018

    Omega Auto Care has responded back and taken care of things that they said they would do and that was important to me. I have my 2013 Kia Optima covered and I had one claim where I took my vehicle to Kia and told them what was going on. Then, the dealership called Omega and dealt with it. They were given the permission to get the repair done and I was told to wait for them to fix it. So, I sat and waited and they fixed my car. It took an hour and a half and I got the paperwork in my car. Omega took care of it and I greatly appreciated it. So far, my experience with them has been wonderful. They gave me a list of things that they would take care of, and when things will happen and they will take care of it, I would recommend them to anybody.

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    Omega Auto Care
    Response from Omega Auto Care

    Ms. Harris,

    Thank you for choosing Omega Auto Care! We are happy to hear that they could get you approved and out of there so fast. We look forward to continuing to provide you with peace of mind for the road ahead.

    Sincerely,

    Omega Auto Care

    Verified purchase
    Claims HandlingCoverage

    Reviewed Nov. 12, 2018

    I have a 2014 Honda CR-V covered by Omega Auto Care. The claim and repair process went well. I took the vehicle to the auto shop and they called Omega. I’m satisfied. If I do a maintenance or a service, they cover a part of it, but, next time, if I wanna use them, I would like to have a specific package that they offer maintenance. When I was taking it, it was my first time, so I didn’t ask if they had one that covered maintenance. I will recommend Omega. It is good and it is really helpful. For example, depending on the package that you have, it really helps with the bills because instead of paying about $1,000, you only pay a few hundred dollars because they cover -- it is based on what you have on your package.

    Thanks for your vote!
    Omega Auto Care
    Response from Omega Auto Care

    Ms. Jean,

    We love to hear from our happy customers, so thank you for sharing. You do have a maintenance benefits package with your policy, which is how we were able to pay towards your oil change and brakes. There is a copy of the maintenance benefits in your contract, but if you need more clarification, feel free to reach out to our office.

    We appreciate your business. Safe Travels!

    Sincerely,

    Omega Auto Care

    Verified purchase
    Customer ServiceCoverage

    Reviewed Nov. 7, 2018

    When I filed a claim with Omega, they sent out a card and I used it. I took my car to the shop and I showed them the card. Then they took down information and ran it. It was simple and I like the card. In the past, people had to call in. This time, I just showed the card and the shop handled my car. I’m satisfied with the coverage. Omega has good service and I will recommend it.

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    Verified purchase
    CoveragePrice

    Reviewed Nov. 6, 2018

    My 2006 Ford Explorer is covered by Omega but I feel like the $3,039.95 was virtually for nothing. There is some stuff that Omega doesn't cover. So you gotta read your thing. I got a screwing one time because they said they don't cover valve gasket. I thought the representative was full of crap. They had to take the transmission out and put a front and a rear seal in it, and I don't see why they wouldn't cover it. I didn't appreciate that. They said they only cover that if something is wrong with the transmission. But all the fluid had leaked out and it wouldn't go. That was what they discovered when it was towed. I paid $4,000 for the warranty and ended up with nothing. Then they charged me $850 so I got screwed on that there. Now, I'm broke as a joke.

    On the second time I used the warranty though, they actually covered everything. The belt on the air conditioner broke. It wrapped around and broke off the climate control sensor. Well, they didn't cover that and I had to pay for that. But they did cover the air conditioner, the labor, the belt and putting the gas back in it. So I didn't get screwed too bad there. But now, the vehicle has wiring harness issues and Omega is saying that they don't cover wiring. The mechanic said all the insulation is cracked around the wiring harness and it causes the vehicle to jump going on the road sometimes. It's like it's shutting off. Basically, it's a piece of junk.

    On the other hand, as long as you give Omega the contract number, they know everything and they take care of it right away. I noticed that in some places you go to, they don't wanna touch that because they're afraid they're not gonna get paid. But that's just so they don't have to be an ASE shop. When I had the air conditioner and the climate control sensor fixed, the mechanic had dealt with those companies before and he said that was not a problem.

    Thanks for your vote!
    Verified purchase
    Claims Handling

    Reviewed Nov. 4, 2018

    I took my car to the dealer and had a dipstick switched out with Omega. Although Omega couldn’t find me in their system at first, the claims process was clean and then everything was fine after I gave them the order number. The people that I speak with at Omega are nice overall and they handle everything for me.

    Thanks for your vote!
    Verified purchase
    Coverage

    Reviewed Nov. 2, 2018

    I have a 2014 Dodge Dart covered through Omega and one time, I had to submit a claim through my dealership for the LED screen at the back. At this point, I haven't had issues so I'd recommend this company.

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    Verified purchase
    Claims HandlingTechPunctuality & Speed

    Reviewed Nov. 1, 2018

    Omega Auto Care covers our Tahoe. When I had a claim, I just went to my Chevrolet dealer and they took care of it from there. It went quickly and the issue was fixed that day. Omega's claim process has been phenomenal. It was in a matter of an hour, and everything was taken care of.

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    Verified purchase
    CoverageTech

    Reviewed Oct. 31, 2018

    I got my GMC Acadia 2012 from Brandon Honda and they got a lifetime power train warranty. I took it in there to see if there was anything they could do for me. I had a leak in the hose and the thing was making the noise. It was clicking. But they told me the powertrain is everything they covered. Then I handed them the Omega card and told them I had protection. Then the dealership handled it all from there. I was working with the agent there at Brandon Honda. He made contact with Omega and I didn't really have to do anything. The repair was all done in less than 24 hours too. I was given a rental car and that was covered as well. Omega paid for everything. All I had to do was pay the $100 deductible for a $1,300 repair. Omega saved me. You definitely have to get it. It's a lifesaver.

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    Omega Auto Care
    Response from Omega Auto Care

    Jonathan,

    Thank you for sharing the details of your experience. We often hear people finding comfort in the manufacturer's powertrain warranty, not realizing all the things it doesn't cover, especially electrical components.

    We are happy to hear that we were able to be there for you when you needed it, and that we live\d up to your expectations.

    Thank you for choosing Omega Auto Care!

    Sincerely,

    Omega Auto Care

    Verified purchase
    Coverage

    Reviewed Oct. 29, 2018

    I have a Ford Explorer covered with Omega Auto Care and I filed a claim for the front struts at the dealership. The auto place did most of the claim process. For a while, we didn’t know if Omega was gonna cover it or not because they don’t cover shocks. But the strut is a shock and it holds the front tires on. They said it was under coverage, so that was a good thing. Once they got the parts, it took about a day or so to get everything fixed. My experience with Omega has been good and I haven’t had any troubles with them so far.

    Thanks for your vote!
    Omega Auto Care
    Response from Omega Auto Care

    Stan,

    It is quite common to confuse the two, or to use the terms interchangeably, so I can understand how there would be questions. I am glad to hear we were able to get those taken care of for you. Safe Travels!

    Sincerely,

    Omega Auto Care

    Verified purchase
    TechPrice

    Reviewed Oct. 28, 2018

    I have my 2014 Chevy pickup covered with an Omega warranty. When I had an electrical issue with the master switch on the door, I went to the dealership and they took care of the repair. The cost is always high but the service is good, so it's worth it. Omega is a good company and they take care of what I need.

    Thanks for your vote!
    Claims HandlingCoverage

    Reviewed Oct. 24, 2018

    After carefully analyzing components stated to be covered I chose this policy. Big mistake... First time going to use it fuel gauge not covered, despite clearly being listed in the contract. Second time they denied coverage on a listed hybrid component. Upon inquiring of canceling policy, policy was canceled and not allowed to reinstate despite being told specifically I could with no charge. Had warranty for just over a yr, no claims ever processed and they still took $1500 from me. Do not do business with them!

    Thanks for your vote!
    Factual basis uncertain
    Verified purchase
    Customer ServiceClaims Handling

    Reviewed Oct. 21, 2018

    Omega's claims process was simple. I had an issue with the motor of my vehicle's window and I took it to the shop. They figured out what was wrong and called Omega Auto Care, and then they took care of it. So far, I'm very satisfied with Omega. It is needed since my vehicle is 10 years old and the price of the mechanics today is off the wall. I have already boarded a couple of people on with them.

    Thanks for your vote!
    Omega Auto Care
    Response from Omega Auto Care

    Michael,

    We are always working to streamline our process in order to make sure that we offer you the most efficient experience as possible. We are happy to hear that we were able to give you that, and that your claim went smoothly.

    Thank you fro choosing Omega Auto Care! Safe Travels!

    Sincerely,

    Omega Auto Care

    Verified purchase
    Claims HandlingCoverageTech

    Reviewed Oct. 20, 2018

    I had Omega for my truck and they did a great job on my claim when the condenser unit went off on it. I just called them up and told them what my issue was. In less than five minutes, I knew that it was gonna be covered, so then I took it to the dealer. It was a simple process once I gave them the number. The dealer called Omega and they took care of everything. It was a very enjoyable experience and the service was great. Also, every time Omega's reps would talk to people, they were caring and took care of our issues. I have since sold my truck but if I ever get another one and I need an extended warranty, Omega would definitely be the one I call. I would also recommend them to people. They were perfect and easy to work with.

    Thanks for your vote!
    Verified purchase
    Claims Handling

    Reviewed Oct. 19, 2018

    My 2015 Ram is covered with Omega Auto Care. They did an alignment and they also did work on my brakes on the rear. Submitting the claim was easy. They had to keep my car a certain amount of time, but they got me a rental car and I didn't have to pay anything for it. I will recommend Omega. Everything has been good.

    Thanks for your vote!
    Omega Auto Care
    Response from Omega Auto Care

    Thank you for choosing Omega Auto Care!!

    Verified purchase
    Claims Handling

    Reviewed Oct. 18, 2018

    I looked Omega Auto Care up and read about them. I also talked to their rep and I got sold on the warranty and their price. I have my Ford Explorer covered and I've been with them for a few years now. They handled everything pretty well and have taken care of the claims I've had done. When I had an issue with my car, I took it to the shop and the shop called Omega, then they took care of everything. The repair was through the whole day and I didn’t get it back until the next day. I am very satisfied with their process. I will recommend Omega Auto Care.

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    Verified purchase
    Claims HandlingTech

    Reviewed Oct. 17, 2018

    I have an old 2000 Genesis and it's a good feeling knowing that I have Omega Auto Care on it. If there's anything that needs to be done and I intend to do it, they would take the payments instead of me having to pay for it. Once, I had a claim and the submission process was satisfactory. Everything was handled through the dealership where I was having the repairs done and Omega paid for everything, which surprised me. Omega did very well and I'm very satisfied with my experience with them. Buy their warranty!

    Thanks for your vote!
    Verified purchase
    Claims HandlingTech

    Reviewed Oct. 16, 2018

    I have a Hyundai Elantra Touring covered by Omega Auto Care. I had two pieces of pipe that were leaking and breaking down. The tube pipes were replaced and I got the car running again. The claims process with Omega went fairly smooth and they took care of it at the dealership. However, I haven't gotten the little plastic card that I can show at the automotive place so they can take care of a claim without having to do a whole lot of talking about it. Other than that, Omega did a good job. I'm very satisfied with their claims process, too.

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    Verified purchase
    Punctuality & Speed

    Reviewed Oct. 13, 2018

    I took out an extended warranty from Omega Auto Care for my son's car and everything was good as far as the experience. Omega has pulled through so far. We had already filed a claim for a sensor. When we got the notice for a factory recall we took it in and they took care of everything.That went well so my son was pleased. He dropped the car off early in the morning, and then by the end of the day he was able to come back and pick it up. Everything's been good. I had to update my payment method and they were also good about taking care of that. Omega is well worth looking into. Don't hesitate to get an extended warranty with them.

    Thanks for your vote!
    Customer ServiceCoverageTechSales & Marketing

    Reviewed Oct. 12, 2018

    I received a call about extended warranty and since mine is about to expire I was interested. The lady on the line, with very broken English, transferred me to a policy specialist. I was told that by the end of the call I would have to either accept or decline and cannot call back to activate a policy. Well that didn't sit well, so I asked, "Why can't I get the information from you and shop around?"

    Rich told me I would have 30 days to look over and decide, maybe take it to (and he named a specific dealership - not the one I bought my vehicle from) the dealership and have them look it over and if I wasn't happy I could cancel and get my down payment back. He told me that everything would be covered except belts, hoses, tires, batteries, wiper blades and brake pads. He told me what won't covered because it is a shorter list. So he crunched a few numbers and gave me a price that would cover my car for the next 4 years but I had 2 options 12/mo or 15/mo payments.

    Well I am still making car note payments and don't have money laying around to make another car note payment per month. So he gave me another option that was lower down payment and 18/mo payments. Okay so we're getting warmer so I ask the name of the company, because it wasn't stated at the beginning of our conversation. At this point, since I happened to be off from work today, I put the name of the company into my trusty google and the first thing I see is 3 topics about Omega being a scam, even though they have a high BBB rating. So I asked if he could lower the payments any more by stretching them out longer.

    He wasn't able to but he could get a finance manager and see what she could do. Ms. ** came on the phone and said, "Okay so you need lower payments. Is that it?" I said, "Yeah I also would like to compare companies and do research." She said since my warranty has expired, no it hasn't, that no company will give me a quote and send me paperwork. I said, "I wasn't needing paperwork just the ability to do my research because when I pull your company up online the first thing I see is you're a scam." She then proceeds to say, and I quote "Well what are you still doing on the phone then" and hangs up on me. I was wanting to give her a chance to defend her company but SHE hung up on ME...usually the other way around!

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    Factual basis uncertain
    Verified purchase
    Customer ServiceTech

    Reviewed Oct. 12, 2018

    I have my Chevy Cruze covered by Omega Auto Care. I wanted to get my brakes checked out, and I wanted to see if I needed to put any cooling fluid in it because I’ve had the car for about a year and a half, and I hadn’t got the brakes checked. The car had 69,000 miles on it now, and when I got the car, it had 44,000 miles on it. That’s a big difference so I thought it would be about time to go get it checked out. Also, my check engine light was on. I called Omega asking what was I supposed to do with my check engine light and they told me to take it to a dealership, so I did.

    The dealership told me that it was the purge valve. When I got the car back, the radio wasn’t working. I asked Omega if the dealership would be able to fix the radio and they said yes. My radio is a huge part of my car. It controls my music. It also tells me everything. So if I don’t have that, I’m not even able to tell what temperature my car is on. It’s connected to my back camera as well. Omega decided to help me pay for the repair. I love Omega. They’re always helpful and nice when I call. They don’t mind waiting if they need to get some information. I’ve only gotten good customer service from Omega. I would recommend them.

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    Omega Auto Care
    Response from Omega Auto Care

    Ms. griffin,

    We know all too well how important the control center is in these new vehicles. It doesn't just control your music, but as you stated, much more important things. It always makes us happy to have yet another happy customer that loves our company. Thank you for sharing your great review, and thank you for choosing Omega Auto Care to protect your vehicle.

    Sincerely,

    Omega Auto Care

    Verified purchase
    Customer ServiceClaims HandlingCoverageRefunds & Payouts

    Reviewed Oct. 11, 2018

    The Omega rep who called me to set up the warranty was very nice and he explained everything to me. He took his time with me and made sure I understood everything before I committed. I have had my 2013 Chevy Equinox covered with them. Whenever I file a claim, I go to the dealership and say something is wrong with my vehicle, and they call Omega to see what I'm covered under. Then the dealership submits my claim to Omega. Recently, I filed a claim because my car's joint was making a clicking noise, and Omega had it fixed. Everything I've needed has been taken care of and has been done. The most I paid out of my pocket for a claim was $100 and I've had no complaint. The Omega reps have good customer service skills and they make sure that the customer understands exactly what they're getting for their money. I would tell my friends to sign up for their warranty.

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    Verified purchase

    Reviewed Oct. 10, 2018

    I had a 2014 Hyundai Tucson covered through Omega. When I bought the car, the dealer sold me the extended warranty on the car. The only time I've made a claim with the extended warranty was for the gap insurance. The car was totaled and I gave all the information to my insurance company. They got all the records and they dealt with Omega.

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    Verified purchase

    Reviewed Oct. 9, 2018

    My Chrysler Town & Country has a cracked housing for the oil filter. We took the car in Amico, which is my regular service point and the service center called Omega and Omega responded. The repair happened, and we were happy. It was a beautiful thing and the plan worked quite well.

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    Omega Auto Care
    Response from Omega Auto Care

    Tim,

    Thank you for choosing Omega Auto Care! We will continue to be there and help you through the hard times.

    Sincerely,

    Omega Auto Care

    Verified purchase
    Customer Service

    Reviewed Oct. 8, 2018

    Omega is doing great. My 2014 Ford Focus is covered by Omega and I've submitted a claim for the radiator modules. The customer service reps at Omega were good. I called them and they told me to take the car to Ford and I did. When I called Ford to make the appointment, they told me to bring my warranty with me. I brought my warranty and the people at Ford looked at it and wrote everything down. Then they had done everything from there on.

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    Omega Auto Care
    Response from Omega Auto Care

    Katrina,

    We are happy to hear you were able to keep your vehicle cool without having to pay $900, but instead just paying your $100 deductible. We work feverishly to streamline our process, and to always provide great customer service, and it looks like we were able to do both. Thank you for sharing your experience.

    Sincerely,

    Omega Auto Care

    Customer ServiceClaims HandlingCoverageSales & MarketingPricePunctuality & SpeedRefunds & Payouts

    Reviewed Oct. 7, 2018

    Updated on 12/28/2018: Dominique, I respect that you have full love towards the company you work for but you need to respect that customers have their rights to share their unpleasant opinions towards the product you sold. If it is a good warranty and cover what customers were told by salesperson and have no expectation difference, no one will complain. The fact that your salesperson is deceptive and your argument the 30 days refund policy is enough to wipe out the deceptive sales behavior is amusing. You can continue to claim the company is great, but for those who had been in the trap, they will continue to share the traps.

    I have purchased this plan in 2016 Oct and requested a cancellation sometime in July - Aug 2018. The reason why I had to cancel is because the car engine had an issue and they said that they will not cover it until I paid for the mechanics to open it up for them to inspect. I will be responsible for the cost to open up the engine for them to inspect and to put that back together. And it is not guaranteed that they will cover the cost of repair depending on what originally fails in the engine even though it was a so called Enhanced Powertrain Coverage. They said that if the original cause was something that they do not cover and caused parts that they covered to fail, they will not cover it. I decided it was too much trouble to deal with it and decided to cancel the plan.

    In the period of being "insured", I have only used 4000 miles out of the 100,000 miles of coverages and 1 year and 9 months out of the 5 year coverage. Totally I submitted claims for about 1200 dollars and paid the insurance in full. This is their exact wording of the refund policy. "The refund will be equal to the lesser amount produced using either the number of days the AGREEMENT was in force or the number of miles the VEHICLE was driven prior to cancellation, less a cancellation fee of seventy-five dollars ($75) and deducting all incurred Claims".

    Here is my complaint. 1. At the point of purchase, when we ask the plan seller if there will be any fees to cancellation, the seller said that it will only charge you for the administrative fee (75 dollars) and the period or mileage you have used the plan for. However what he hid to explain is that in the contract, there is also a sentence that total cost of the all the claims you have filed will be subtracted from your refund as well. That is a misleading advertisement at the time of purchase. 2. When I got the policy booklet, the first thing I looked at is the cancellation policy. The wording of the policy misdirected me into believing that they will use the less amount of day or miles to calculate my refund total.

    As I know that I don't use the car much so I was expecting a high refund, therefore I kept the plan when I looked at the contract. But it turned out opposite due to the word "produced" (yes if you have read it wrong like I did, go back and read the sentence again). 3. The insurance said they cover all those parts, but they don't. When it comes to repair, like alternators, engines, they will only cover some but not all parts. You will end up paying for the parts they do not cover. Unless you are a car expert and know exactly what you need to repair, there is no way for non-mechanics like us to see the trap in the contract.

    3. The fact that I have purchased an INSURANCE and I have to PAY you for the PERIOD I am insured AND the CLAIMS that the company should be responsible for at the time of insured is outrageously unethical and puts it into a scam categories at least for me. If you are willing to pay the price of an insurance and at the same time of the claims, feel free to purchase this plan!

    4. The lady for Omega BBB has argued vigorously with me that Omega Auto Care had done nothing wrong. She said it is the customer's responsibility to read the contract and she kept trying to confirm if I said "I read the contract wrong" (maybe there is recording I don't know). I said, "Yes I do understand what you mean in the contract but I did initially misunderstand the vague wording you put. But you have a salesperson that did not explain the cancellation policy in full term and you are selling an "insurance policy" that is not covering the claims during the insured period." She then said "this is not an insurance policy" and it is common in the industries. What she couldn't understand is that I do not expect the refund to go through because obviously the salesperson's conversation was not recorded back then and I have no proof for false advertisement.

    And they didn't even categorize themselves as an insurance plan seller which invalidates my second complaint about insurance policy that is not covering the claims during the insured period. And lastly the wording was vague but they can justify what they doing with the vague meaning of the word produce (which the lady insist it was by definition not vague). The lady seems to be very angry as she sees nothing was wrong with Omega Auto Care. I had to agree the word "produce" bought them that privilege. But I am not writing to expect a refund. Even though I did select a refund as a resolution, we all know that this is not going to happen. I am writing to let other people know about this trap in the policy so that no other people will stumble onto this once they read my review and will try my best to keep this issue as unresolved so people can read it. This is what I hope my thousand dollars paid to them would do for the society. :)

    Original Review: When I first received my card, it had the wrong VIN, wrong name of insurer, wrong information all over. But at least I got the first package. Then I tried to update the information, and they said they were going to send me a new one, so I tossed the old book and only kept the card in case I need it. Two years later, I still didn't get my book, but that was fine as I am still able to use the card, until when I tried to cancel my plan a while back. I was told that I have to submit the form for the unused refund. I informed them that I don't have the book they sent me anymore because it was never sent to me. They said they were going to send me a new copy, never arrived. Now the 30 days limit has reached. IS THAT HOW YOU AVOID PAYING BACK THE REFUND OMEGA CARE? My contract number is **, feel free to check.

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    Factual basis uncertain
    Verified purchase
    Claims Handling

    Reviewed Oct. 7, 2018

    I had a claim with Omega for my 2008 Tundra's starter. I went into Toyota, dropped the car off, and Omega took it from there. They made the claims process very easy and it was a very good experience. Having the warranty is very valuable ‘cause it saves me money. I’m very satisfied with Omega.

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    Claims HandlingTech

    Reviewed Oct. 6, 2018

    My C300 Mercedes is covered with Omega Auto Care. I left my car with the dealer for a week and I was okay with the claims process but I was just not okay with how the vehicle was repaired. I’m still having the same issue. But Omega Auto works for me and I'm satisfied with my experience with them.

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    Omega Auto Care
    Response from Omega Auto Care

    Hortell,

    We are happy to hear you had a great experience with us, and I see we got the authorization form sent off to your shop within 15 minutes. We try to work as fast as we can at all times, and I would say that we succeeded on that in your case.

    It's unfortunate to hear that you are having issues with your repair, and hop that you can get that taken care of. If it turns out that it's an additional issue, please do not hesitate to reach out to us to have the claim filed

    Thank you for choosing Omega Auto Care!

    Sincerely,

    Omega Auto Care

    Verified purchase
    Claims HandlingCoverage

    Reviewed Oct. 5, 2018

    In today’s day and age, having a warranty is helpful. My Chevy Silverado is covered by Omega and I have a good experience with them. I had a claim for an AC that stopped working. I reached out to an individual at the company and they mentioned that I take my car to a certified shop then the shop will contact them. Once the claim is approved, the shop can work on it and it goes from there.

    The claims process is great and relatively convenient because I don’t have to get involved in the back and forth and it’s between the shop and the insurance company. When the car went in to the shop, the individual also mentioned there was an issue with the battery. So maybe there’s potential to explore what's covered under policy and what’s not. That requires a lot of due diligence but maybe that’s something to consider in terms of how to improve. Omega's warranty is a good way to be covered once the factory warranty has expired. Also, they’ll cover a good hefty portion of the expenses if something goes wrong with the vehicle assuming that it’s covered within the policy.

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    Omega Auto Care
    Response from Omega Auto Care

    Brian,

    Thank you for sharing such a great review. We have actually made changes in regards to the maintenance claims so that they are all in one place, and will require less due diligence. We are constantly looking for ways to improve, and appreciate all feedback.

    Thank you for your understanding of our process, and for choosing Omega Auto Care.

    Sincerely,

    Omega Auto Care

    Verified purchase
    Claims HandlingPrice

    Reviewed Oct. 4, 2018

    My extended warranty for my 2014 Ford van is with Omega and I've had claims for a couple of issues. One was for a vacuum canister leak and the other was with the steering box. The repair issues were filed through the local Ford dealer and all I had to do was drop the car off there. I was satisfied with the whole claims process other than the fact that they would not honor. They wouldn’t pay the full amount on one of the repairs and said that I had to pay two deductibles. I would’ve liked to see them charge less money. But so far, I’ve had a very good and positive experience.

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    Reviewed Oct. 3, 2018

    My 2013 Ford F350 is covered with Omega Auto Care. I started having problems with the alternator and the lights on my dash. I took it to a Ford dealer and they filed the claim for me. They diagnosed the problem and they replaced the alternator. I’m very satisfied with Omega Auto Care. I would recommend them.

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    Claims Handling

    Reviewed Oct. 2, 2018

    Months ago, I made a claim with Omega for the alternator of my Murano. My wife and I went to the beach and when we started to come back, we went around the back road to come out to the main road. We started getting out the main road when the car just started to stop. I started the car up again and then run it. I got to a stop sign and my wife said that we gotta pull over. But I said, “No. I think maybe it’ll run now.” So I turned the car out into the lane and there was some traffic. I then pulled out and went 10 yards and the car just stops again. So I pulled over to the far right and I was in good shape but it was dumb for me to do that. I called and a woman came by and she said, “I’m going over here to the police.” Then, the cops came over. I had the car towed into a shop ‘cause I had no idea what was wrong. The Omega claims process was great. I was surprised that everybody was working to help us, even the cops and that’s what I like.

    When it all happened I told my wife that I thought we were just gonna be ripped off somehow and somebody wasn’t gonna do something, but I was 100% wrong. And that’s why when I decided to do the other car with Omega, it was easy to do. Other people were calling me about the other car and I kept telling them not yet. The other car didn’t have the mileage yet and the full handed warranty was still in it. But it seems that the warranty went out. I called Omega and told them that I have a warranty with them in one car and my other car’s out of that warranty period. I asked them if they would take the other car in, and then they told me to give them the information. I gave the information to the guy I talked with and the mileage on that car is only 20,000 miles. Then they said, “Okay, fine. We got it.” And so, we sent them a check and everything’s fine.

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    CoverageTech

    Reviewed Oct. 1, 2018

    My Mazda 3 2016 wouldn’t start up so I took it in a repair shop to have the ignition coil fixed. I’m satisfied with that part but there is still a problem with the engine. I was trying to tell the repair people that when I turn it on, it rattles and then it stops. However, when I take it in and the Mazda dealer tells Omega Auto Care one thing and then nothing gets fixed, I get stuck with the bill. Today, I told them that the engine light just came on so I’m going to take it in. They already told me that I don't have to pay a dollar because I told them about this problem before.

    I also had issues with the oil tank and the caliper where the brake is at, but Omega Auto Care wouldn't cover that and left me in a blind. They say the brake pads were on wrong so I got stuck with that deal. I was really dissatisfied with that. I pay them to help me out and they let me down. I couldn’t go anywhere but I had to pay so I could get the car going again. I imagine down the line, I’ll be running into a big problem because I don’t know if this is gonna happen to me again. Other than that, the remote control for the windows also went out. Omega Auto Care covered that and paid $100.

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    Claims HandlingTechPrice

    Reviewed Sept. 30, 2018

    I’m not happy enough with the Ford dealerships here for the extended warranty on my truck. I’m not happy with the service guys here so I went with somebody outside of Ford, with Omega Auto Care. I thought the cost was a little bit high at first for the plan but when I checked around, it was in the ballpark with everybody else.

    When I went to the first Ford dealership, they couldn’t find anything wrong with my 2014 Ford F350. By the time I got it home, I had a problem where I couldn’t put it in gear again. After cooling down for a little while, I was able to get it in gear and get it through Kendall Ford in Wasilla, Alaska, and they had it for almost a week. They finally found out the problem which was my transmission, and as soon as they got all the paperwork together for Omega, it went without a hitch. They got the parts ordered and got the car fixed.

    I’m satisfied with the claim process. Omega rented a vehicle for me because at first, it was only gonna be a couple of days so I didn’t even get a vehicle but I needed to get back for work so they found a pickup for me at one of the rental places in Wasilla. They rented the pickup for me for a few a days so that helped. They never charged me for it so I’m happy with that. I recommended Omega to my brother for his car. I told him that everything went good for me with it.

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    Omega Auto Care
    Response from Omega Auto Care

    Mr. Williams,

    I have personally been through a similar situation with a vehicle. I ended up having to go back to the dealership several times while I was told nothing was wrong with my vehicle, so I definitely understand how frustrating that can be. In the end I am happy to hear that you were able to get your vehicle repaired, and that Omega Auto Care was able to be there to help you.

    Safe Travels, and thank you for choosing Omega Auto Care!

    Sincerely,

    Omega Auto Care

    Verified purchase
    Claims HandlingCoverageTech

    Reviewed Sept. 29, 2018

    The dealer took care of the repair and claim process for my BMW X5 water pump, so I don't have any issues. It took 30 days to do the repair. Omega's coverage is also good. However, they covered 70% and I had to pay from my pocket the 30%. I don’t think they forwarded the full details of the coverage.

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    Omega Auto Care
    Response from Omega Auto Care

    Narsa,

    It seems to have been quite the misunderstanding as we sent out the authorization 45 minutes after your claim was started, and the claim was completed and paid for within 7 days.

    I am sorry to hear that you had a bad experience somewhere, but it wasn't with us. If you have any questions, please feel free to give us a call.

    Sincerely,

    Omega Auto Care

    877-850-0443

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    CoverageTech

    Reviewed Sept. 28, 2018

    Everybody needs some insurance to take care of their car. I have Omega Auto Care cover my Chevrolet Sonic LTZ. When I had an issue with my air conditioner, I went to a Chevrolet dealership to get it fixed. The dealership took me and sat me in there for three hours until the car cooled down a little bit. They didn't do anything with the air conditioner, but that was $161 for three hours of labor. So, I took it to another dealership and they fixed it. I have recommended Omega Auto Care to a friend.

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    Claims HandlingTech

    Reviewed Sept. 27, 2018

    I had a transmission cooler line issue on my 2014 Silverado. I gave the information to the dealership and they worked with Omega Care. The approval of my claim was fast. They did it the same day and didn't take long. I'm satisfied and would tell others to get Omega.

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    Claims HandlingCoverage

    Reviewed Sept. 26, 2018

    The Nissan that I have covered with Omega was leaking. I had some work done on it and Goodyear handled the claims process with Omega. I was satisfied with that claims process. My experience with Omega was good and I'd tell others to go with them.

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    Claims HandlingPrice

    Reviewed Sept. 25, 2018

    I took my Dodge Journey to the dealer and made the claim for the backup camera, and Omega paid it. The claims process was fine and very easy, and it surprised me a little bit. Omega is a little bit expensive but other than that, it's working for me. I had one good experience.

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    Omega Auto Care
    Response from Omega Auto Care

    Dan,

    We are happy to hear everything went smoothly with your backup camera and transmission leak claim. We look forward to working with you in future as well.

    Thank you for choosing Omega Auto Care!

    Verified purchase
    Customer ServiceClaims HandlingCoverage

    Reviewed Sept. 24, 2018

    I have a 2012 Ford Explorer and I had to have my air conditioner repaired. I arrived at the Ford Motor place where I purchased the vehicle, and that’s where I usually have my work done. I told them that I had an Omega insurance, and I presented them my insurance card. They copied everything down and made the phone call to make sure it was covered. When they found out it was covered, the air conditioner was repaired. I was satisfied with the whole claim process from Omega. It was perfect and simple. Omega is a good insurance and that it was worth paying for.

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    Claims Handling

    Reviewed Sept. 23, 2018

    I have had my Vios car for a year now and I haven’t had the insurance or the warranty on it quite that long ‘cause I couldn’t understand why everybody was calling me about a warranty, but I accepted Omega. I keep track of all my payments. I haven’t owned one credit card so I can know exactly what I’m paying into it every month and I have to pay it for two years. For the claims process, I took the car to the garage and give the people who were there my insurance warranty card. They called Omega and the company took care of the claim. I am very happy and satisfied with Omega. They told me if I wasn’t happy with them, I could always call and cancel the warranty and I would get some money back. So far, they have paid for two oil changes and the repair with the steering power tie rod.

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    Claims HandlingTech

    Reviewed Sept. 22, 2018

    I have an Explorer covered by Omega Auto Care. I called to file a claim with them for a windshield wiper motor and I scheduled an appointment. Then I took my vehicle to the dealership and gave them my warranty number with Omega, and they took care of the claim for me. The claims process with Omega was fine.

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    Customer ServiceCoverageTechPricePunctuality & Speed

    Reviewed Sept. 22, 2018

    I have a Dodge Dart covered by Omega and I have had two claims with them. The first problem was where they told the dealership something was not covered on my contract. When I went to the contract, I found out that it was covered but I had to be the one to do it. I had to go through my contract and I had to wait on hold and speak with someone instead of them working properly and politely with the dealership to get it done. Once I did that though, it was an amazing service I could pay for, but it was a lot of headache up front. Now, I filed a claim for a repair of the fuel system. There was something going on between either the gas cap or the emission sensor.

    I brought the car into the dealership first to have them take a look at it because I wanted to discount that it was not the gas cap and then review what was covered. It seemed like it would be as long as it wasn’t either the gas cap or something with simple maintenance and if it was the actual controller, it should have been covered by my understanding of the contract. When the dealership called, they were told that it was not. I was also told it was not when I called as well. And based on the price for repair and what my deductible would be, I did not put up a stink. The price difference wasn’t worth the headache and my time.

    It was a little frustrating also because it took over a day for them to get back to the dealership to say it was not covered. I would have had my vehicle a day sooner if they had simply responded to the dealership. I was out of my vehicle from Monday morning until Friday afternoon and they did not provide me any loaner vehicle. If someone is willing to argue their contract every time, Omega is worth the rate and service once they go through with it. And once they agreed to something, they are prompt with the payment and paperwork. It is getting up to the approval that is a nightmare.

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    Factual basis uncertain
    Verified purchase
    Customer ServiceClaims HandlingCoverageRefunds & Payouts

    Reviewed Sept. 21, 2018

    I had a 2013 Toyota Tundra for which I had a claim with Omega Auto Care due to its fuel pump going out. I filed my claim over the phone and the claims process was easy. However, when the fuel pump went out, it caused two other things to go out. They go hand-in-hand with the fuel pump and Omega didn't wanna cover that. I don't know why. So, I ended up having to come out of pocket for about 800 bucks. Still, it was better than the two grand. I just wish that they would have understood what happened. I wasn't happy about going out of pocket, but overall I'm satisfied with the process.

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    Customer ServicePunctuality & Speed

    Reviewed Sept. 20, 2018

    I filed a claim for the cruise control switch of my 2011 Hyundai Sonata Hybrid. I went to the repair shop and I told them what my problem was. Then I had to leave it there but they didn’t have a rental, so I had to find one on my own. Then they had to call me back and let me know why my cruise control wouldn't work. They did that and then I had to wait for the parts to arrive. They had to get approval from Omega and it was a long waiting game. It was inconvenient that I had to wait to make sure that it's something that will be in there a couple of days before they go forward with everything.

    It takes three days for me to get an answer back as to how long I'm gonna be without a car or when I'm gonna get my car back. And then after all of that, I pick it up and pay my deductible. Other than that, everything went well. Omega answers the phone right away and I talked to somebody, not a machine. My experience was very good and I would recommend them.

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    Omega Auto Care
    Response from Omega Auto Care

    Maricela,

    I am sorry to hear that you had such trouble, but after looking into your claim, I don't know what the hold up was. We approved your claim and sent the authorization form to your repair facility within 9 minutes of receiving the call. Unfortunately we do not have any control of the repair facility's level of proficiency, which sound like was the issue in your case.

    In the future, you can always reach out to us to get a status update on your claim to make sure that we do everything we can for you. Thank you for choosing Omega Auto Care!

    Sincerely,

    Omega Auto Care

    Customer ServiceRefunds & Payouts

    Reviewed Sept. 19, 2018

    This company hired Auto Repair Protection to call people on the national do not call list. I received a robo call, and this company represented themselves as part of Lexus. They then sold a policy to me that wasn't Lexus. When I discovered that, they refused to cancel the policy or issue a refund.

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    Factual basis uncertain
    Verified purchase

    Reviewed Sept. 19, 2018

    I have a 2016 Chevy Malibu. There was a problem with the drive belt so I took it to the dealership. They asked me if I have the extended warranty and I showed them my proof. They checked the car to see what was wrong with it. Omega had a rental vehicle available for me because I’ve had so many different issues with the vehicle. I paid the deductible when I picked the car up. I’m satisfied with their process, but if I had an issue with a recall, then that’s their issue. I shouldn't have to pay a deductible for something like that. But I like working with Omega. I’d tell others that I like the services that have been offered. I also like the deal that I’ve had initially that was worked out with me with getting a payment together. I’d also tell others that they can get some free oil changes, which is something they need to have if they don’t have that much warranty on their car. An extended warranty is definitely something that they need to have.

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    Omega Auto Care
    Response from Omega Auto Care

    Latonjanette,

    I am sorry to hear that you have so many issues with such a new vehicle, but this also makes you a great example of why everyone needs this type of coverage regardless of the age of the vehicle. Even a well maintained vehicle will break. We appreciate your confidence in us and your recommendation to others.

    Rest assured that with Omega Auto Care on your side the hassle of car repairs will at least be much easier and much less expensive!

    Sincerely,

    Omega Auto Care

    Verified purchase
    PriceRefunds & Payouts

    Reviewed Sept. 18, 2018

    I got a repair a month ago on my 2012 Cadillac. It started running hot and we took it to the Cadillac Place who let Omega know what needed to be done. I was supposed to only pay the $100 deductible but Omega wanted to put old parts on it that they got from Craigslist, not the Cadillac Place because the Cadillac Place only uses new parts. And Omega didn't wanna put new parts unless I pay for them, so I ended up having to pay $700, half the price of that repair.

    They wrote down everything they had said about what it was gonna charge me and my only part was supposed to be $100. They didn’t say at the time I made the contract that I was gonna have to use old parts. It would have been better that I would have got them to pay the $100 and get my new parts without having to come out of pocket. Also, I wrote down everything and I couldn’t even get an oil change because they said I had to pay for an oil change. But when I wrote it down, they told me that they would pay for the oil change, at least one oil change. If anyone asks about Omega, I would say to try another one first. It wasn't a very good experience.

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    Factual basis uncertain
    Verified purchase
    Claims Handling

    Reviewed Sept. 17, 2018

    I have a Nissan and having a warranty on it is very valuable. I have been with Omega Auto Care for five years. The claims process is easy, I take it in to the automobile place they would do it for me. I would recommend them.

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    Claims HandlingTechPunctuality & Speed

    Reviewed Sept. 16, 2018

    My Nissan Altima 2014 did not start and I took it to the dealership three times. They said it was the battery so we changed the battery. Then on the next one, they said it was something related to the starter. Omega covers the car and their customer service team talked to Nissan. I’m more than satisfied the whole claim process and I really appreciate and admire them for responding so quick. I wasn’t even expecting because initially, I said that I wasn't gonna get it when somebody offered the extended warranty to me. So, if I can share that to my friends, I'd recommend Omega.

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    Claims HandlingCoverage

    Reviewed Sept. 15, 2018

    I didn't know what was wrong with my car's CD player, so I carried it to Big Bend in Chiefland, Florida, the place where I bought it from. I shared with them the insurance that I have and they took care of it for me. I was very satisfied with the claims process, Omega ended up covering the CD player.

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    Omega Auto Care
    Response from Omega Auto Care

    Imogene,

    We are glad to hear you are happy with your Omega Auto Care policy so far. We hope to continue to meet your expectations in the future as well. As always, thank you for choosing Omega Auto Care!

    Sincerely,

    Omega Auto Care

    Verified purchase
    Customer ServiceClaims Handling

    Reviewed Sept. 14, 2018

    I have my Armada covered by Omega Auto Care and I filed a claim for the starter. The lady at Nissan talked to the insurance company who confirmed I was covered. They responded right away and the Omega rep was a nice lady. It's good to know that there are good workers in their company. Omega did well during the claim process. Windshield wipers were put on the car and the oil was changed. My car is running well. I always tell my friends that it’s good to have an extended warranty. My friend had a problem with an axle at the bottom and she was asked a lot of money. I told her if she had insurance like me, she would be more comfortable because I didn’t have to pay a lot. I only paid the $100 deductible. Also, if anything happens to your car, you’re covered with that. You’re paying a little bit more on your car insurance but it’s gonna be helping you for the motor and the transmission, too, because an extended warranty is good.

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    Customer ServiceCoverage

    Reviewed Sept. 14, 2018

    My Kia Optima 2011 is covered by Omega and I had a claim for its air conditioning. I went to Christian Brothers Automotive, gave them my contract number and Omega's phone number, and they took care of every single thing. Christian Brothers took photos of the car and turned something else in, which Omega also covered. That wasn’t even on my list of things to get done. I wasn’t even really involved and they said that Omega was great to work with. It was all handled there on their end. However, my AC wasn’t fully fixed so I took it back to Christian and they said that they didn’t have the diagnosing that would make the warranty people actually pay for it. I’d have to go to a KIA place. Still, Omega helped with something else and it was an overall good experience.

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    Claims Handling

    Reviewed Sept. 13, 2018

    I have a 2011 MKS Lincoln and it has a rear curtain in the back. I press the button, the curtain goes up. I press the button again, curtain goes down. But it stopped working so I put the vehicle in the shop and I spoke to both Star Lincoln and Omega. Star Lincoln was all ready to fix but Omega said that they'll have the switch repaired but not the curtain. They said that it's cosmetic. They have been taking my premiums off my account every month for over a year and I've had no claims filed. Yet as soon as I filed a claim, I got a problem. It was horrible all the way around the table.

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    Claims HandlingCoverageTech

    Reviewed Sept. 12, 2018

    I have coverage with Omega Auto Care for my 2011 Cadillac CTS. I filed a claim with them for the parking brake and the electronic parking brake module. I brought a copy of my warranty card to the Cadillac dealership and they took care of everything for me. The guy at the dealership was very surprised that Omega covered the electrical issue and the harness as well because usually warranty companies don’t cover electrical issues. The whole bill would have been $1,200 and that saved me a lot of money.

    The process with Omega was excellent from the claims perspective. But from the service perspective with the dealership, they didn’t realize that because they were replacing the module, they had to get another programming module as well, and that took another couple of days. But once they ordered the other part, Omega again covered it without any hesitation or question. I have already told my friends about Omega and they were also surprised that my warranty covered everything.

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    Omega Auto Care
    Response from Omega Auto Care

    Dennis,

    We strive to be the best in our industry, and through the years have made changes in order to be able to achieve that title. We are constantly growing and adding benefits for our customers, because without you there wouldn't be an Omega Auto Care. We appreciate your feedback, and more than anything we appreciate that we have received your stamp of approval.

    Sincerely,

    Omega Auto Care

    Verified purchase
    Claims Handling

    Reviewed Sept. 11, 2018

    I have a 2013 Chevy Captiva covered by Omega Auto Care. I've had at least two claims with them and one was for the repair of the water pump. The first claim I filed was a little difficult because the numbers were different from those on my car, but Omega got that together and everything is fine now. I only had a minor issue, but other than that Omega came through for me without a doubt. When I take my vehicle to the dealership, I let the dealership file the claim with Omega for me and I don't have to do anything. I'm very satisfied with the claims process with Omega. For the remainder of the time that I have the warranty on the car, I will keep them. If I would ever redo my policy, I would be more than happy to redo it with them when the time comes.

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    Claims HandlingCoverageTech

    Reviewed Sept. 10, 2018

    We got our Kia covered with Omega Auto Care. When we had an issue with the alternator, I took it in to the dealer, they reached out to Omega, and Omega covered what they said they would. I was completely satisfied with their claims process.

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    CoverageTech

    Reviewed Sept. 9, 2018

    I took my car to the dealership because of my trunk actuator and they were the ones who reached out to Omega Auto Care. They covered everything they said they were gonna cover. I would recommend them to a friend.

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    Omega Auto Care
    Response from Omega Auto Care

    Thank you for choosing Omega Auto Care!!

    Verified purchase
    CoverageTechPrice

    Reviewed Sept. 8, 2018

    Omega Auto Care covers what they say they're gonna cover and that's why I've stayed with them. When I have a claim, I go to a dealership and they fax them an invoice. The dealership helps me a lot there. Omega has already helped me twice. I have a Honda CRV and I've gotten discounts on brakes and they had a price for an oil change. Then, there was the crankshaft sealant gasket. My catalytic converter bolts were rusty and they had all that fixed for me. I'm kind of double insured and I'm gonna drop AAA. Omega claims that their roadside service is second to none.

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    Verified purchase

    Reviewed Sept. 2, 2018

    Caitlyn ** was extremely helpful in handling my account. She went above and beyond to help rectify my situation. Above it all, she was very pleasant and resourceful on getting things moving in the right direction. Thank you Caitlyn for making experience more pleasurable than what it has been. More companies should have employees like you.

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    Claims HandlingTechPricePunctuality & Speed

    Reviewed Sept. 1, 2018

    I have two cars covered by Omega Auto Care. Once, one of them, a Chevy Tahoe, was at a paint and body shop when its steering column switch crashed. The people at the shop took it over to the dealer to have it fixed. It got repaired quickly and it didn’t cost me anything. The claim was handled completely to my satisfaction.

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    Omega Auto Care
    Response from Omega Auto Care

    Jon,

    It looks like we owe you a double dose of appreciation for choosing Omega Auto Care. We are happy to know we were able to live up to your expectation and took good care of your vehicle when you needed it.

    We wish you safe travels for the road ahead!

    Sincerely,

    Omega Auto Care

    Verified purchase
    Claims HandlingCoverage

    Reviewed Aug. 29, 2018

    I have a 2013 Ford Edge covered with Omega Auto Care. They had longer coverage and their options were better than before. The filing of the claim was done by the dealer and the process was fine. They called Omega and it took Omega around 3 hours to get the car ready and the claim satisfied. I would recommend my friends to get Omega Auto Care.

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    Claims HandlingPrice

    Reviewed Aug. 28, 2018

    I'm satisfied with Omega. My 2006 Envoy Denali had issues with the suspension ball joint with the steering tire rod and the wheel bearing. I filed the claim over the phone with the mechanic who talked to Omega and the amount quoted was $724.04. They also asked a whole lot of questions and finally, it benefitted me. I have been fooled so many times into believing what someone said even though I find a contract. Even though I paid monthly, some people are so dirty and dishonest that you simply never expect to get what you're gonna get. With Omega, they did what they promised in our contract and I appreciated that. What I pay once a month was worth it. Go for Omega Auto Care.

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    Claims HandlingCoverageTechPunctuality & Speed

    Reviewed Aug. 27, 2018

    I brought my car to the dealership and had the alternator replaced. The dealership contacted Omega who then told them what the warranty would and wouldn’t cover as well as what I'd have to pay. The claim was taken care of and I was very satisfied with the process. It was perfect and quick. The Omega people do what they say they do. Having the warranty is definitely worth it.

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    CoverageTech

    Reviewed Aug. 26, 2018

    The blower motor of my AC on my 2015 Dodge Dart stopped working. The car is covered by Omega Auto Care but I ended up having to pay more than I thought I was going to. They said it was because the dealership I went to did some unnecessary procedures, so I had to pay extra for the diagnostic they did. When I signed up for everything, I thought I would just pay a $100 deductible and all that other stuff would be taken care of.

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    Omega Auto Care
    Response from Omega Auto Care

    Hello Robert,

    First I would like to thank you for choosing Omega Auto Care. I am sorry to hear that there were some confusion in regards to the total of your repair bill. I took a look at it and found that you were charged 29% over MSRP for your part, along with shop fees and taxes. Unfortunately we are not legally allowed to pay taxes in the state of Kansas, which is why that cost was passed on to you. This should have been explained to you at the time, and I apologize that it wasn't. We appreciate all feedback, and we will use this information to help future with training.

    Thank you again for choosing Omega Auto Care, and safe travels!

    Sincerely,

    Omega Auto Care

    Verified purchase
    Customer ServiceCoveragePunctuality & Speed

    Reviewed Aug. 25, 2018

    My Cruze is covered by Omega and they had us get the water pump repaired. I called them and got a hold of the right people. They got the information to the car services that did the work. The process was easy and everything was put through smoothly and with no trouble at all. They just did it right away and I was surprised that it went so quickly being that they're not somebody local. I was very satisfied.

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    Verified purchase
    Claims Handling

    Reviewed Aug. 24, 2018

    I got a 2015 Chrysler 200 covered by Omega. I filed a claim for my thermostat and the dealership did everything for me. The process was easy and I was very satisfied. Everything’s been fine ever since. Having Omega is very convenient overall.

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    Verified purchase

    Reviewed Aug. 22, 2018

    My Chevy Traverse is covered with Omega Auto Care and when I had a claim, I took it to the dealer and he did it. Everything was okay and it didn’t take long to fix the problem. Omega is good and I’m satisfied.

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    Omega Auto Care
    Response from Omega Auto Care

    Thank you for choosing Omega Auto Care!

    Verified purchase

    Reviewed Aug. 21, 2018

    I'd definitely recommend Omega. I've had a couple of claims with them, the last one being the front axle of my 2009 Honda Pilot. I gave the repair shop my insurance information and they did the claim. So far, Omega has been highly responsible.

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    Verified purchase
    Coverage

    Reviewed Aug. 20, 2018

    Omega Auto Care covers my 2007 Dodge Caliber, and the last time they didn’t cover it was when my clutch went out and I could not move the car. I thought that they would cover it because it’s costing me $800 and I’ve been without a car for over a week. I wish that they’d take the transmissions/clutch into consideration because it is a part of the car that you need for it to go.

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    Omega Auto Care
    Response from Omega Auto Care

    Denise,

    It was a pleasure speaking with you today, and I am happy I was able to go over the coverage with you. I am sorry you had to pay out of pocket for the clutch, but as we discussed, it's a wear and tear item. Thank you for choosing Omega Auto Care, and safe travels.

    Sincerely,

    Omega Auto Care

    Verified purchase
    Claims HandlingCoveragePrice

    Reviewed Aug. 19, 2018

    I have a Volkswagen under Omega Auto Care. Their claim process was good because the guy from the mechanic place called them, submitted all the agreements and he found out that the part was covered. The price was approximately $200 but they received the part. At this point, although the price is a little more expensive, I'm very satisfied with Omega. I would tell others that Omega is gonna be my first three companies on my list.

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    Omega Auto Care
    Response from Omega Auto Care

    Alexander,

    Thanks for sharing your experience. Top 3 is is a place any company would like to be! We appreciate your trust in us, and your continued loyalty.

    Sincerely,

    Omega Auto Care

    Verified purchase
    Coverage

    Reviewed Aug. 18, 2018

    The start engine motor of my Honda Accord was not working so I took it to the dealer and the mechanic checked it. Since it's covered with Omega Auto care, I handed him over my card and they took care of the rest. I only needed to pay the deductible and the rest all was settled with Omega. I was very satisfied with my experience. Omega is very nice and others should go for it too.

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    Verified purchase
    Customer ServiceClaims HandlingCoverage

    Reviewed Aug. 17, 2018

    I use Omega Auto Care for my cars and my truck. I have very little time to spare so when I have an issue, I'd like to have something that would really cover for me and do the service that I do. I take care of my truck as it is very rare. I take the cars I use in Mobile One every time I service my cars and make sure that I follow up with all the required oil change. I check almost every three days to make sure everything functions.

    For some reason, the car was not flowing out any cold air. When the technician went to check it, they saw that the air condition line was leaking. I submitted to the repair shop the Omega information. When I went there to do the service, they told me that my insurance was recognized, that my part will be covered and they'll be able to take care of the issue for me. They went through the repair without issues at all. I was very satisfied with their claim process which went very smoothly. Also, I didn't have any trouble getting through their customer service and I was satisfied with the way their reps respond to me. When I took my car, I can't feel anything. I like the feel of the car running in perfect condition. I would recommend Omega as the expectation extended up to customer care which means a lot.

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    Omega Auto Care
    Response from Omega Auto Care

    Joe,

    Thank you for trusting us with something you care about so much. I can appreciate your love for your truck, as I feel the same way about my car. My car is my baby, and I wouldn't trust it to just anyone. We appreciate that you chose Omega Auto Care to help you pay the bill when you need it.

    Sincerely,

    Omega Auto Care

    Verified purchase

    Reviewed Aug. 16, 2018

    Omega Auto Care is a good company to go with. My 2013 Ford Edge was covered by them and I had a claim for a front strut bearing. I took my vehicle to a Ford garage and they filed the claim for me. I just signed the papers. The timeliness and the way everything was handled by Omega was very good.

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    Omega Auto Care
    Response from Omega Auto Care

    Gary,

    I like a review that it straight to the point. Thanks for sharing and thanks for choosing Omega Auto Care!

    Verified purchase
    Claims HandlingCoverage

    Reviewed Aug. 15, 2018

    I have my 2015 Ford F150 Crew Cab 4-wheel drive covered by Omega and they repaired my water pump on my truck right after I got it. Last week, I did an oil change and used my warranty for that as well. The claim process was simple and all I had to do was show the paper with Ford with my card and they took care of it. I knew Omega covered my first oil change, but I didn't know how many they covered, so I called Omega just before I had my last oil change. The lady I talked to said that they covered three oil changes a year. Omega was a good company to use and I had a friendly experience with them.

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    Verified purchase
    Customer ServiceCoverageRefunds & Payouts

    Reviewed Aug. 14, 2018

    I got my 2014 Chrysler 200 covered by Omega and they're a great company. When I call, somebody’s prompt to take care of my issue. I filed a claim for the master switch for my windows, and I called to see if my part was covered under the warranty. They said yes, so I took it to Chrysler and then Chrysler confirmed it and fixed it. I was very satisfied. I also lost my keys to my car one time and I had to get it towed and opened, and the people who helped me were great. I was in a panic and they calmed me down and told me everything was gonna be fine. I didn’t have to come out of pocket with a whole lot of extra fees with towing and opening up my car. I love Omega and I wanna get another car put on my policy.

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    Verified purchase
    Claims HandlingPrice

    Reviewed Aug. 13, 2018

    I have a Ford Escape covered with Omega Auto Care. One time, the front end in the wheel was wobbling when I was going down the highway. Omega's claim process went really good. The repair service guy took care of filing the claim and everything got taken care of by Omega. So far, I've only had the one claim and I've only put over 3,000 miles on it since I bought it. I'd still believe I have close to three years on it so I'm hoping that I don’t have any problems in those three years with claims if I have any. Omega is a bit costly because I do have to pay $100 for every repair and looking from my side, I hope I get to take advantage of it. Miles go quick on a car so I hope my miles don’t run out before my car problems begin.

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    Verified purchase
    Claims Handling

    Reviewed Aug. 12, 2018

    I had an issue with the wheel bearing of my 2014 Ford Explorer. I called Omega Auto Care to file a claim and they sent it to the repair shop. The claim process was smooth, but after I went to pick up the vehicle, my deductible is $100, but they charged me $156, so I asked and they said that was what the provider said. Other than that, everybody was really nice and very helpful, too.

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    Verified purchase
    Customer ServiceClaims HandlingCoverageTechPrice

    Reviewed Aug. 11, 2018

    I’ve only had my 2014 Kia Optima for two years and I purchased it used. I bought the warranty from Omega three months after I purchased the car. They were the first ones that reached and contacted me about an extended warranty and they offered me a good deal on everything. Their price was feasible and I could afford it. I had some issues going on with my steering wheel where something on it was loose and there was a rattling around. I also had some issues with my buttons that were on my steering wheel, and then I had some recalls that were issued in my car.

    I took the car into the Kia dealership to see what they could do for me and to get a quote on everything. They wanted my warranty information but I didn’t have that on hand. The warranty company gave me a card at the very beginning but I didn’t have it. Since I'm always making the payments, I went to the bank statement. On the bank statement, it gave me a number to call. I called that number and they were able to give me my confirmation number and a couple of other things. I sent that over to the dealership and they were able to take care of everything. It was my first time owning a car in my name and it was the first time that I actually bought a warranty. I’m very new to the claims process and when I did everything, it was very easy, effortless and I didn’t have to get my hands too dirty. The dealership corresponded with Omega going back and forth. So, the process was very painless for me.

    Omega was able to cover all the recalls and my steering wheel issue. They didn’t cover the buttons but that was an easy fix and it wasn’t very expensive. Omega already covered a lot and that was easy. The warranty helped me out financially because a couple of issues on my car were expensive to fix. Omega dropped my price down tremendously on the cost of fixing the car and all the recalls, so it was very good and I liked it. I would recommend Omega to others. They could make other people's lives a lot easier just like they did with mine.

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    Verified purchase
    Claims HandlingCoveragePrice

    Reviewed Aug. 10, 2018

    I have a Jeep Compass that was previously covered by Omega and the mechanic submitted the claim. I called the people who insured my car and they said that the people who was gonna fix had to be the ones to call them to place the claim. I went through the proper procedures but I still had to pay a deductible and the cost was cheaper for them than it was for me. I was paying $300 a month for the coverage and my deductible was $300 that I might as well pay for the whole thing. Also, they deduct automatically then they stopped deducting which was fine with me so I moved on to Shield.

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    Factual basis uncertain
    Verified purchase
    TechPrice

    Reviewed Aug. 9, 2018

    I have a 2015 Chevy Trax covered with Omega Auto Care. We had a claim for the radiator. It had some sort of very slow, hard-to-detect leak. I took it to the dealership and they filed the claim while I was there. Omega did a good job with it. My deductible was $100 and I paid $135 total for a $1100 job. Whatever that extra 35 bucks was for was something that they didn't feel was necessary, but the dealership did. But it wasn’t an issue and they took care of all of it. I’m very satisfied with the whole process. The first year with the plan that I have, they had three free oil changes and money towards battery. There was a lot of great things in that. I wish it was just a little cheaper because mine’s 138 bucks a month. But you get what you pay for. So, I would recommend it highly to a friend. It’s costly, but it’s worth it.

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    Verified purchase
    Customer Service

    Reviewed Aug. 3, 2018

    Omega was great! I have an Acura MDX that had an issue on the front axle on the driver's side. I called Acura initially to be covered under their warranty. I brought the car in and they handled the whole thing. They said, "All right. We'll have to call them up." They called Omega Auto Care, who said they were gonna cover it. They also said, "Why don't you fix the other side too?" So, I got both fixed. The repair only took two hours and I just paid 100 bucks. I was very satisfied. If someone asks me about Omega I would tell them to go for it.

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    Verified purchase
    Customer ServicePrice

    Reviewed Aug. 2, 2018

    My 2015 F-250 is covered by Omega and I recently filed a claim with them when a water pump went out on it. I took the vehicle to the Ford place, told them that I had bought an extended warranty and all of my information was in the glovebox, and then they made a call to the warranty people. I went and picked up my vehicle after it was ready and it cost me $100. I was thankful that I bought the extended warranty.

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    Verified purchase
    Customer ServiceClaims HandlingCoverageTechPunctuality & Speed

    Reviewed Aug. 1, 2018

    I have a 2014 Honda Accord covered with Omega Auto Care and when the tensioner rod seized and the timing belt snapped, I called them. I spoke with a representative and they got all the information. I gave them a description of what happened, they verified that I had the coverage and they sent a tow truck. My car cannot be driven and the representative handled everything between the tow truck and the repair shop. I picked a company in my area versus one that they suggested because of the distance and got the quotes. Omega sent the quote and they said they would cover it, although I had to pay a bit out of pocket. It wasn’t too bad and the process was speedy. They fixed it right away and it only took two days at most. The customer service reps were very polite and it was a great experience dealing with them.

    The claims process with the insurance was a racket. You pay way more into it than what you get and they never pay it all the way. That’s just something that's not gonna change, but it’s definitely worth it. I have a relatively newer car with a higher mileage and I need a warranty, so for the amount per month, it’s comparable if they’re gonna cover things that are major issues such as what I had. In the end, it's paying for what hurts. It’s $100 a month and I may have something or I may not, but if my transmission goes up, then I’ll be paying a lot more. It’s worth it if you have the situation that you need extended coverage on a car and it’s worth the extra per month to get the coverage. I’ll tell my friends to look into Omega. Some people may wanna take their chances but if they wanted a third party outside of the dealer and regular insurance they have, Omega is a nice option.

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    Omega Auto Care
    Response from Omega Auto Care

    Craig,

    I'm glad to hear that you are happy with your policy, and that your claim went well. As with any insurance, this is "In case". You want to get your monies worth, but at the same time you don't. I'm sure that the people who have $10,000 claims that we pay for, wish they didn't. But on the other hand, people who don't use their policy somewhat wish they would have. It's a catch 22.

    Either way, we are here to help whenever you need us. Thank you for choosing Omega Auto Care & Safe Travels!

    Verified purchase
    Claims Handling

    Reviewed July 26, 2018

    I filed a claim for my Audi at the dealership. I dropped the car off and they did all the calling. They took care of everything and I’m satisfied with Omega's claims process. It was a good experience.

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    Verified purchase
    Claims Handling

    Reviewed July 25, 2018

    Omega Auto Care has been pretty good. I had one claim for my Buick and they paid it with no problems. It was a very nice thing. I don’t know anything about cars but I took mine to the neighborhood mechanic and he told me what was wrong with it. He was on Omega's list and he filed the claim with them. He took care of everything. The claims process was perfect and not difficult at all. All in all, having an extended insurance on an old car is a good deal and I'd tell my friends to try Omega Auto Care.

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    Verified purchase
    Claims HandlingTechPunctuality & Speed

    Reviewed July 24, 2018

    I had the F-250 pick up repaired through Omega Auto Care. The water pump in it had an issue so I took it to the dealership and they dealt with the insurance claim. It worked out good and they repaired it very quickly.

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    Verified purchase
    Customer ServiceClaims HandlingCoverage

    Reviewed July 23, 2018

    When my manufacturer warranty went out, I got calls and letters in the mail from various extended warranty companies. I signed up for Omega Auto Care and I have used it once so far. I provided my card to the Chevy dealership where I took my car and they filed the claim on my behalf. The issue was covered and the overall claims process was good.

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    Verified purchase
    Claims HandlingPrice

    Reviewed July 22, 2018

    The AC Air Door Actuator in my wife's Jeep Grand Cherokee went bad and for the price of me putting it in versus the price of Omega doing it, it was easier and almost cheaper for them to do it than me. The claims process was easy for us. I called the dealer and told them what the problem was. I knew what the problem was and they said that it's a common problem. I gave them my information on Integrity. After that, I dropped the car off then picked it up when it was done. I really didn’t have anything else to do other than sign the paper when I picked it up. Omega was great and I had no problems when I needed it.

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    Reviewed July 22, 2018

    I am a customer of Omega, and I contacted them for my air conditioning not working in my suv. I was took to take it in for repair and have them to contact Omega and I asked about rental car and was told that I would be covered for $40.00 dollars a day as long as the repair shop has my truck. When my service person contacted them they also told them that I would be covered $40.00 a day. The service person and I contacted Omega several times and days before they ok-ed the work, with stipulations. First came the rental car, (they later said that they will not pay for the rental car) then I had to wait an additional 4 days because they had to send them their parts because their's was cheaper and last but not least not only my deductible I had to come up with money for a flushing that is required to get my air conditioning fixed right. I will be contacting legal counsel.

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    Factual basis uncertain
    Verified purchase
    Customer ServiceCoverageTechPrice

    Reviewed July 21, 2018

    We have a Chevy Impala covered with a warranty that my husband purchased from Omega Auto Care. We had to have an auto warranty because of the cost of car repairs. It’s a lot of money but one repair can cost us $1,000, so it's better to be safe than sorry. I’m a nutrition site manager for the Meals on Wheels program in the county, so I have to run routes if we don’t have enough volunteers. But my car is fairly well-maintained. It is also lightly used as I don’t drive it far and I can be at work in 12 minutes. But once in a while, we take a trip and another reason we have the warranty for the car is in case something happens on the road.

    Our experience with Omega has been good so far. We’ve been pretty pleased with the warranty, although we might not get to use it that much. But it was fairly easy to use and I didn’t have any problems at all at the dealership. We’ve only had the car in the shop once when we filed a claim with Omega for the hybrid fan that cools the battery. We were glad that we had the warranty then because that's an expensive part. They called me the next day and the process was okay and quick. We took the car to the dealership, Lyons, and they dealt with Omega. They also charged me $50 to change my oil, but that was covered by the warranty, so Omega reimbursed the cost and I liked that.

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    Omega Auto Care
    Response from Omega Auto Care

    Mrs. Blank,

    You definitely have the right idea! It's definitely better to be safe than sorry, but unfortunately most people won't realize that until it's too late. Thanks to your husband you are both in good hands for the next 3+ years. Thank you for sharing your great experience, and we hope to provide you more excellent experiences in the future.

    Sincerely,

    Omega Auto Care

    Verified purchase
    Claims HandlingCoverageTechPrice

    Reviewed July 20, 2018

    I used Omega Auto Care for my car's AC compressor and the claim process was simple enough. The car was taken to a local shop and they were too much money, so Omega wouldn’t let the mechanic fix it. I had to go pick it up and take it to the Nissan dealership. Omega said I could take the car anywhere I want to but they have to approve the price evidently. And they don’t advertise that. So, it took me a week to get my car fixed. Omega can improve on their timeline and pay the price in a timely manner. I've had their coverage less than a year now and the representatives are polite.

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    Omega Auto Care
    Response from Omega Auto Care

    Hello William,

    We appreciate all feedback, and always use it as an opportunity grow. I took a look into what happened with your claim because the events you describe seemed unusual. It seems there must have been a misunderstanding between your repair facility and our claims department, because we only found out your vehicle had been moved when we called to continue the claim. Either way, I would like to apologize for us not communicating with you better. I have forwarded this information to our Claims Advocate department, in order to make sure this doesn't happen to anyone else. We appreciate your patience, and your continued loyalty.

    Thank you for choosing Omega auto Care!!

    Verified purchase
    Customer ServiceClaims HandlingPunctuality & Speed

    Reviewed July 19, 2018

    Omega's claims process went well. It was fast and easy. I called and had the car repaired and it was all handled by the dealership. I'd tell friends to go for Omega Auto Care.

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    Verified purchase
    Customer ServiceClaims Handling

    Reviewed July 18, 2018

    I called Omega to file a claim for the suspension control arm and they provided me with a ticket. I went to Power Swing and they had the car and got a certification. Omega gave my certification number and authorized them to work on the car. But when they were finished, I had to wait to get my car. They had to call Omega a couple of times and then I had to call to release the payment to them. Omega should be more prompt in paying the claims on the handlers. Overall, I'm pleased with them and I’m not gonna change companies just because of that.

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    Omega Auto Care
    Response from Omega Auto Care

    Felicia,

    Thank you for sharing this review with us. I apologize for the delay in your vehicle being released, and it should definitely have been explained to you that your signature was needed on the final invoice. This is to ensure that your vehicle has in fact been completed to your satisfaction, and that we do not pay for an incomplete claim. This is part of our procedure for your protection as well. We appreciate your understanding, and we appreciate your continued loyalty to our company.

    Sincerely,

    Omega Auto Care Client Relations

    Verified purchase
    Claims Handling

    Reviewed July 17, 2018

    Omega Auto Care’s representatives were fine and helpful when I called for a repair claims process. It was very easy to get through and I gave the rep the item number. Everything went fine and I was very satisfied with the results of the claim.

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    Verified purchase

    Reviewed July 16, 2018

    The repair shop submitted the claim for me to Omega Auto. They did it while I was there and I had to wait a little while before they got through. But everything went well. The only thing I did was wait for them to fix it and I just had to pay half of the bill.

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    Omega Auto Care
    Response from Omega Auto Care

    Ms. Marshall,

    I'm glad to hear you were able to get your claim done so quickly. Based on our records it looks like we got your approved in a little under 30 minutes, so I would say that was a pretty fast. We hope to continue to meet your expectations, and appreciate your business.

    Sincerely,

    Omega Auto Care Client Relations

    Verified purchase
    Customer ServiceClaims HandlingTech

    Reviewed July 14, 2018

    The dealership filed my claim for my 2013 Dodge's oxygen sensor and it was very easy as I didn't have to do anything. They called, did everything for me, and it worked out well.

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    Verified purchase

    Reviewed July 13, 2018

    I took my Volkswagen Jetta 2011 in and the whole process took long, but they had to order something special, which was some kind of starting cable. It was hard for them to find out what was really wrong with the car. They had tried to duplicate what was happening and they did fine for what they had to do.

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    Verified purchase
    Customer ServicePrice

    Reviewed July 11, 2018

    I took my Lexus to the repair shop and I gave them the card with the number. They called and Omega wanted copies of the towing and how much it would cost. I had to pay the $250 deductible first and then I ended up paying much more because Omega did not pay the balance for the replacement for a new alternator. I had to pay the $250 plus three hundred and some dollars plus a hundred and some dollars. All they paid was $188. I am not happy at all. I'd tell others not to go with Omega.

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    Factual basis uncertain
    Verified purchase
    Claims Handling

    Reviewed July 10, 2018

    I used to have Omega Auto Care on my 2014 Cruze. I switched vehicles and so I now have a two-year warranty on my vehicle so I don’t need the extended warranty anymore. But when I had Omega, I was satisfied with my claims experience. It was good and things went through fine.

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    Omega Auto Care
    Response from Omega Auto Care

    Corey,

    We are happy to hear that you liked your coverage, and we hope to hear back from you when you are closer to the end of your current warranty. Don't forget to make sure you set up coverage while you still have a few months or a few thousand miles left of your current policy. Please do not hesitate to give us a call if you have any questions.

    Sincerely,

    Omega Auto Care Client Relations

    Verified purchase
    Claims Handling

    Reviewed July 7, 2018

    I have a 2011 Cadillac CTS that is covered by Omega. When I had an issue with the water pump, I went to the GM dealership and presented them with the warranty card. The work they did was good, but it took three tries when trying to put the claim through to get an approval. While I was satisfied with the claim process, they should change the process of when they go to charge the card. I was in the dealership for at least another 40 minutes, getting an approval for the claim. But so far, so good. They answered a couple of questions that I had about the warranty. It's a good warranty overall.

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    Omega Auto Care
    Response from Omega Auto Care

    James,

    Thank you for sharing your experience and giving us a great review even though it sounds like you had some trouble. I would be interested in hearing some more details from you in regard to what took time. Do you mean that the payment at the end took time? Were they unable to get through on the phone in order to start the claim? I show that the claim was approved within 15 minutes of being submitted to us.

    Feel free to reach out to our office if you have a moment to do so.

    Sincerely,

    Omega Auto Care Client Relations

    877-850-0443 ext 224

    Verified purchase
    Claims Handling

    Reviewed July 6, 2018

    I have a Cadillac covered with Omega Auto Care. I filed a claim for a strut mount and the service department handled everything with Omega. It was very easy and I was very satisfied. It was a good experience.

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    Verified purchase
    Customer ServiceCoverage

    Reviewed July 6, 2018

    I called Omega about my fan clutch issue and they said, "Just take the vehicle in and have them call with the diagnosis.” Then they let them know what was covered and what was not, and then they subtracted it from what I owed. Their reps, as well as the process, were good.

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    Verified purchase
    Claims Handling

    Reviewed July 5, 2018

    I had a claim for Omega Auto Care and the service guy called it in and did everything for me. It was over the weekend and Omega is closed on Saturday so he got me a loaner car and then he got it taken care of really good on Monday. I work in the industry so I know how everything went, which was good. I’ll definitely give other people Omega's number.

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    Omega Auto Care
    Response from Omega Auto Care

    Oscar,

    Although we love and appreciate positive reviews from everyone, we especially appreciate it from people in the automotive industry. You have probably interacted with at least a few companies like ours, so having you choose us means a lot.

    Thank you for choosing Omega Auto Care!!

    Verified purchase
    Customer ServiceClaims HandlingCoverage

    Reviewed July 4, 2018

    My 2015 Camaro is covered by Omega Auto Care and it was difficult to file a claim for it when I contacted them over the phone. If a person is trying to do a claim and he has been paying every month, it should never be hard and there should be no issue. They have been taking money from me in about a year and they couldn't find me in the system, so that was a headache. I got the runaround a little bit and the ball kept getting passed but it finally got taken care of.

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    Omega Auto Care
    Response from Omega Auto Care

    Hi Nicole,

    I apologize that you had a rough time getting through. I don't see anything in the notes to indicate that you weren't in our system, but I'm glad you were able to get your claim going and paid for. If you have any issues again, please reach out to our customer service at 877-850-0443 and we will make sure that you are taken care of. Thank you for your patience, and for choosing Omega Auto Care.

    Sincerely,

    Omega Auto Care Client Relations

    Verified purchase
    Claims HandlingCoverage

    Reviewed July 3, 2018

    My sedan car is covered by Omega and their repair and claims process is good. I go to the dealer, give them the policy ID number and then everything goes through and it is fine.

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    Verified purchase
    Customer ServiceClaims HandlingCoverageTech

    Reviewed July 2, 2018

    My daughter had a repair done for the Jeep Liberty, but Omega denied the claim. The $800 worth of damage would have been covered, but my daughter got very upset--a lot of things went wrong with the car and she was stuck on the side of a freeway--and she went ahead and told the dealership to do the work without realizing that we had to contact Omega first. So Omega decided not to do the work because they weren't notified first. But then I called them up and said I wanted to see if I could get reimbursed. They told me to send all the stuff. I sent them all the stuff and they denied it. I paid $2,400 to have a warranty that should cover anything and they said the claim would have been covered. They have guidelines and I understand that, but I don't know why they didn't cover us. I'm not happy with that.

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    Omega Auto Care
    Response from Omega Auto Care

    Marc,

    I am glad we were able to resolve this situation, as it should have been handled differently to begin with. It's unfortunate that it took a review for it to be brought to the attention of the right person, but in this case it was necessary. Although our claims department was technically following the contract when they made their decision to deny the reimbursement, they should have taken into account that you have been with our company for 4 years.

    Thank you for your understanding and your gracious demeanor. It was a pleasure speaking with you earlier, and I hope that you will continue to choose Omega Auto Care for future vehicles.

    Sincerely,

    Omega Auto Care Client Relations

    Resolved outside ConsumerAffairs
    Verified purchase
    Claims Handling

    Reviewed July 2, 2018

    Omega works very well and we have no problems with the repair and claim process. We took the car to the shop and the repair people did everything for us. I'm glad I have Omega and I recommend them.

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    Verified purchase

    Reviewed July 1, 2018

    I have my '09 Passat covered with a warranty from Omega Auto Care. Some time back, the dealership filed a claim for me for my alternator and the claims process was fine. It took a couple of days for the process to be completed and for the alternator to be fixed. I've always had good service with Omega and I'd recommend them.

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    Verified purchase
    Coverage

    Reviewed June 30, 2018

    Omega Auto Care has my 2008 Pontiac E3 covered but they didn’t pay that much on the car's repairs. They told me they were gonna pay for breaks and when I had to have the breaks fixed, they didn’t pay for any of them. They didn’t cover some of the things they said they would and I’m dissatisfied.

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    Factual basis uncertain
    Verified purchase
    Coverage

    Reviewed June 29, 2018

    My Ford Taurus 2013 is covered by Omega, and I filed a claim for the repair of a fuel pump. I needed that change and they changed it, so I'm very happy. I let my granddaughter borrow the car. She went to San Antonio and she broke down over there. She had the insurance, so they towed the car to her house and they covered for that. The next day, they had to tow it again to the Ford house over there in San Antonio, but the service people there gave her the runaround and mostly, we thought because she was a young girl, they wanted to sell her a car. She took it Sunday night. Monday, she didn't know what was wrong with it. She missed work for three days until Wednesday since she had no transportation. The insurance was okay, but the service with the people where the car was taken wasn't satisfactory.

    Then, Omega was not going to cover the insurance for towing it the second time within three days apart, so I had to go up there myself. Once I did, they lent her a car and then took care of everything. They towed the car and we were happy that they did. I bought insurance for the car in case it breaks down. I am satisfied, and I would recommend it.

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    Verified purchase
    Customer ServiceClaims Handling

    Reviewed June 29, 2018

    The claims process was very easy when I submitted a claim with Omega Auto Care for the wheel bearing on my 2010 Nissan Altima that they cover. I filed the claim over the phone and the customer service that I received was great. I was happy with how my claim went.

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    Omega Auto Care
    Response from Omega Auto Care

    Arnel,

    Thanks for letting us know that our hard work is paying off. We work faithfully to make sure that our claims process remains as smooth as possible at all times.

    Sincerely,

    Omega Auto Care Client Relations

    Verified purchase
    Customer Service

    Reviewed June 28, 2018

    My Audi A4 2012 is covered with Omega Auto Care. I recently filed a claim for the water pump of the vehicle. So I went to the repair shop and I had the repair shop call them. They gave Omega a call and provided them all the information. The only issue is that they have to do it when it’s business hours. So, you have to make sure it’s the standard 9:00 to 5:00 because if the repair shop may want to have your car over the weekend, Omega won’t be available. Also, I’m looking at trading my vehicle. We called Omega and no one knows the cancellation process or what happens if you decide to trade in your vehicle. They sent me a number. I left a couple of voicemails. And I still haven't heard back from anyone. So, it was a little hard to get in touch with them in that regard. But for the actual service, they were pretty good.

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    Verified purchase
    Claims HandlingCoveragePunctuality & Speed

    Reviewed June 27, 2018

    I have a 2009 Cadillac CTS covered with Omega Auto Care. I'm covered until 2020 in my ride, so that's a plus. I filed a claim for a carburetor problem and I was pleased with the experience. I only had to pay a $100 deductible and they were very prompt in paying back and paying the rest to the mechanics. I'm 100 percent satisfied with the overall claims process with Omega. I'm well-satisfied with my warranty and their honesty and promptness.

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    Verified purchase
    Customer ServiceClaims Handling

    Reviewed June 26, 2018

    I have my 2013 Honda Civic covered with Omega warranty. I filed a claim for my wheel bearing over the phone and the process was very easy. The customer service I received from the rep was perfect.

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    Verified purchase
    Customer ServicePrice

    Reviewed June 25, 2018

    My vehicle is a 2003 Chevy Silverado 2500 HD and it's a diesel so if anything goes wrong with that, it's not cheap. And Omega has always lived up to what they say and my warranty has paid for itself multiple times. In fact, this is my second go-around with them. When my extended warranty expired, I renewed. It just had to go down one level. I've always had nothing but great experience with them. They’ve repaired multiple things on my vehicle and yet, I've not had to talk to them in five years. So they gotta be doing something right. The process has always been real smooth and easy. I take my car to the shop and tell them what my warranty company is. I ask them to see if the work's covered on my warranty and if it's not, to let me know how much it would cost. Then the shop deals with everything. Omega approves it and the job’s done on the day.

    Every vehicle would always be warrantied through them instead of these other 300 people trying to call me. People have nightmares about a lot of these other companies. My brother has a Ford with a 6.0 diesel, which is one of the worst motors in the world, and Omega took really good care of him too. And that was enough for me. So I refer them all the time. Omega does a great job. They take care of me and I'll continue to take care of them.

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    Verified purchase
    Customer ServiceClaims HandlingPunctuality & Speed

    Reviewed June 24, 2018

    Omega Auto Care covers my 2013 Ford Fiesta. When I filed a claim with them over the phone for my air door actuator, they responded right away. I got very good service from the reps that I spoke with. They were very prompt and courteous, and they handled my claim very well.

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    Verified purchase
    Claims Handling

    Reviewed June 23, 2018

    My wife was going to work and when she rolled down the window of the Chevrolet Cruze, it wouldn't come back up. We notified Omega Auto Care and we took it to Chevrolet who submitted the claim for us. They took care of all that. In addition, the little lights inside the headlights of our car were out and on the way to be replaced. I’m satisfied with the claims process and we had no problems. It is best to get Omega.

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    Omega Auto Care
    Response from Omega Auto Care

    Hello Carl,

    I'm glad we were able to get your window fixed for you so expeditiously. Although it's was a small repair, it could be quite annoying. Thank you for choosing Omega Auto Care!

    Sincerely,

    Omega Auto Care Client Relations

    Verified purchase
    Claims HandlingCoveragePricePunctuality & Speed

    Reviewed June 23, 2018

    Everyone should have coverage on their cars that are older than five years old because no one saves for car issues but when you have problems, it's always due today. It's always something major too and it's always gonna be expensive. So even though you have a good auto mechanic, they need to be paid when services are rendered. We have peace of mind knowing we have the coverage and we don't even notice the $30 that goes every month.

    We didn't use the coverage for the first year that we had it but when we needed it, it was there and it was a wonderful product. I'm glad that we decided to do it. The electronic windows stopped working and Omega Auto Care did a wonderful job. First, I called to make sure that the claim would be covered and I was ensured by the representative that the electronics in the car are covered then I called AVEC, our auto mechanic. I had no problems with the claim and as a matter of fact, my mechanic was familiar with Omega. They even got good comments from my auto mechanic guy. He said that they're great to work with so Omega must have paid them fast without question.

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    Omega Auto Care
    Response from Omega Auto Care

    Zelinda,

    Thank you for sharing such a detailed review. I feel like you touched on some very realistic points that some people tend to ignore. You don't save for car repairs, and even if you do, the'll always happen when you won't have enough. Repair facilities do not allow payment plans, and you will be put on the spot to make a payment.

    I am happy to hear that you have had a great experience, and we hope to continue to meet your expectations.

    Safe travels!!

    Sincerely,

    Omega Auto Care Client Relations

    Verified purchase

    Reviewed June 22, 2018

    I have a 2000 Dodge Charger covered with Omega Auto Care. I've had a brake sensor repaired, and I just paid the deductible and the mechanic did everything. I'd recommend Omega.

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    Omega Auto Care
    Response from Omega Auto Care

    Terrie,

    Thank you for the recommendation. It always means a lot when we get a positive response from one of our loyal customer. Thank you for choosing Omega Auto Care!

    Sincerely,

    Omega Auto Care Client Relations

    Verified purchase
    Claims Handling

    Reviewed June 21, 2018

    My mechanic filed a claim online with Omega Auto Care for my Chevy 3500 and it took no time at all to complete the claim process.

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    Omega Auto Care
    Response from Omega Auto Care

    Harold,

    We are glad to hear you had an easy claims process. Thanks for sharing!

    Sincerely,

    Omega Auto Care Client Relations

    Verified purchase
    Customer ServiceClaims HandlingCoverage

    Reviewed June 20, 2018

    I have a Subaru Forrester covered by Omega and their claims process was simple. I gave the service advisor the name of the company. Then, he called them up and he was okay to repair the car. The claim was handled very efficiently and audaciously. I appreciated that everything went smooth.

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    Verified purchase
    Price

    Reviewed June 19, 2018

    I’ve had a great experience with Omega. The AC went out on my 2009 Lincoln MKS and I took it to the people that normally does repairs on my car which is Goodyear Auto Repair. The guy there said, “We are familiar with the insurance, but we have to call them to make sure this is covered. So we’ll let you know.” So I went on about my business and the next day, they called and said it was covered. When my car was ready, I paid an amount that was no way near what the AC would have cost. I don’t like paying monthly notes since I pay $129, but it’s way more if something happens to my vehicle. I’ve already called both of my children and they have policies with Omega as well.

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    Verified purchase
    CoverageTech

    Reviewed June 18, 2018

    What Omega covers on my 2006 Cadillac DTS is exactly what I need and I'm extremely happy with it. They seem to work well with the mechanics whom I take the car to, and it’s been a great service for me to have them. They paid every part that I needed fixed and they’re doing exactly what I need them to do. I take the car to the dealer and I let them know what the problem is, they call Omega and it seems to work perfectly. I would definitely suggest that whoever has an older car, a used car or a car that comes out from the warranty to get the extended warranty that Omega offers because Omega is excellent.

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    Omega Auto Care
    Response from Omega Auto Care

    Ian,

    This is a great review since you are sharing the age of your vehicle. A lot of people think that you can't get coverage once your vehicle reaches a certain age, and not only can you get coverage, but you can even get an "enhanced" coverage.

    I am thankful that you shared this review with the world, so that they can know that getting coverage on an older vehicle is possible.

    Thank you for choosing Omega Auto Care!

    Sincerely,

    Omega Auto Care Client Relations

    Verified purchase
    Customer ServiceClaims HandlingTech

    Reviewed June 17, 2018

    A water pump went out in my Buick LaCrosse so I took it to the dealership to get fixed. They called Omega and verified that I had warranty then they fixed it. In about 24 hours, it was finished. The claims process with Omega is very good and I've had an excellent experience with them.

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    Omega Auto Care
    Response from Omega Auto Care

    Terrill,

    I am happy to hear that you were able to get your claim handled so quickly. Water pumps are a common issue, but also a pretty expensive one, so I am sure it was nice to not have to foot the bill. Although we do not hope that anything else happens to your vehicle, just know that Omega Auto Care will be here for you if it does.

    Sincerely,

    Omega Auto Care Client Relations

    Verified purchase
    Customer ServiceClaims HandlingTech

    Reviewed June 16, 2018

    I have a Chevy Cruze '13 covered by Omega Auto Care. I had three repair issues. One for the battery change, one for oil change and one for suspension problem. The process of submitting a claim went smooth. I took my car to the Chevy dealer and they called Omega Auto Care. The dealer talked to Omega and they explained them my car's issues and it was approved. I just paid the $100 deductible and the dealer took care of the rest of that. However, in the last issue, I did the oil change and I paid the amount with my credit card. Then, I sent the receipt and method of payment.

    Unfortunately, I relocated so the check was sent to my old address. I had to call Omega and I told them that I moved from my old place and asked them if they could cancel the check and send me another one. They did that but I haven't received the check yet. Even so, I would recommend Omega Auto Care and tell others that Omega is doing their job well.

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    Verified purchase
    Claims HandlingCoverage

    Reviewed June 15, 2018

    I have a 2013 vehicle covered with Omega Auto Care and so far, I haven't had any bad experience with them. Most recently, I filed a claim for my windshield wipers. I called Omega Auto Care and I took my car to my car lot people with the damage and Omega Auto Care contacted them. I'm very satisfied with the claim process. I will refer other people to Omega Auto Care.

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    Verified purchase
    Customer ServiceClaims HandlingCoverageTech

    Reviewed June 14, 2018

    My GM pickup truck is 100% covered by Omega and I'm feeling great about the claim process. I had to call in and tell them that I was having a few things done. The repair shop filed the claim with Omega for me and they replaced the ball joint, did the front wheel alignment, and fixed the window motor. I’m very satisfied. It was an awesome experience and others should go get an Omega policy.

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    Verified purchase
    Customer ServiceClaims HandlingCoverageTech

    Reviewed June 13, 2018

    My wife’s 2014 Ram 1500 was out of the factory warranty and I kept getting calls for an aftermarket warranty so I pulled the trigger with Omega. They’re really nice to talk to and great to deal with. Theirs is great just because it's like the factory warranty. They sent me a card that she has that has the customer number on it. And then when she went to the dealer, we dropped her truck off there and left the card with them. So the dealer filed through Omega’s claim service and my wife didn’t get a phone call saying there was any issue or she had to verify anything. Everything went really smooth.

    I bought a ‘16 Ram and I have the expensive warranty they have that covers everything for 7 years and 120,000 miles. And they said that that is the warranty that is also on my wife’s truck. It's the same equivalent. All of our stuff was covered other than our deductible. When I bought a bypass valve, I thought I had to do it myself then I remembered the warranty so I called Omega and it was covered. They took care of everything so it was a great deal and it was painless. I'm very happy with the claim process and didn’t seem like there was any hassle. I would definitely recommend Omega if others are out of their factory warranty and want something that's just as good.

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    Verified purchase
    Claims HandlingCoverageRefunds & Payouts

    Reviewed June 13, 2018

    My 2012 Hyundai Genesis had a repair issue with the alternator. My battery light was jumping on and off and then the police thing opened up. So I took it straight down to the dealership and they called the claim in with Omega. I just bought a brand-new alternator and a brand-new battery. But Omega would not cover the alternator and I didn’t understand why I had to pay the $374. They said they put another alternator there and they were charging me for two and a half hours of labor. I also had to pay for the battery and they charged me one hour labor. Other than that, I’m happy with the whole claims process. They paid for everything the first time and I’d tell my friends to go to Omega.

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    Verified purchase
    Customer ServiceTechPrice

    Reviewed June 12, 2018

    Our 2012 Nissan Altima is covered by Omega Auto Care. I've had to get a new tire and I needed to replace outer tie rods and windshield wipers replaced. The mechanic also checked my battery and four-wheel alignment. When I handed my card to them, they contacted Omega to see what they would cover. However, the only thing that annoyed me was that, when it was time for the guy to finalize my bill, he couldn't get anybody at Omega to help him and they were holding me up. He was trying to get Omega to make their payment. He eventually had to let me go because I had to go pick my niece up from school. So, I paid what I owed and he had to wait 'til Omega finally got back to him and paid their part.

    Also, it doesn't seem that I'm in an extended warranty with Omega. Neither does it seem that they really paid what they should have. When the mechanic went to take my payment, the lady there told me that I had leaking shocks and they replaced that. She also said that my oil cooler seals were leaking. Those were the other two items that they had to take care of on the car. So, the bill came to a $1,032 and I ended up paying $771.53. I'd like to know how much Omega would pay if they're providing an extended warranty. As it is, they only paid $260 and I paid over $700.

    I am dissatisfied with the fact that I thought they were gonna pay more money for the work that I had done. $260 compared to what I paid is not a lot of money. I think the pricing is not where it should be for an extended warranty, not for the amount of work I had done 'cause it was over $1,000. My shocks were $200 and my oil cooler was $139. My battery was $40 and then, it was $140 for part of the tie rod. The wheel alignment was $119. What annoyed me was that they didn't ask to give me like a price breakdown as to what they pay for a certain work. Omega is supposed to have extended warranty personnel. When I was talking to the girl when she called that my credit had been changed, she was telling me, that I was entitled to a couple of oil changes. Well, Omega never told me that. So, they're not giving me the information they should be giving me.

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    Omega Auto Care
    Response from Omega Auto Care

    Gladys,

    It was a pleasure speaking with you, and I am glad that we were able to get things all figured out. I apologize for the confusion with the different departments, but we will get you reimbursed for the maintenance items that were missed.

    We appreciate your continued loyalty to Omega Auto Care. Safe travels!

    Sincerely,

    Omega Auto Care Client Relations

    Verified purchase
    Claims HandlingCoverageTech

    Reviewed June 11, 2018

    We had the engine oil light come on in our Audi when we were in Phoenix. We took it to the Audi dealer and they were able to verify our insurance coverage within minutes, which to me was good. The dealer took care of everything for us. They filed the claim and they provided us with an automobile. Omega Auto Care obviously paid the bill because we haven’t received a bill from the dealer. We paid our $100 deductible and everything worked as it should. The car is working fine now. Overall, I had a good experience with Omega Auto Care.

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    Verified purchase
    Claims HandlingCoverage

    Reviewed June 10, 2018

    A claim was filed for the wheel bearings of my 2010 Honda Civic but Omega Auto Care didn't cover the whole repair. They only gave me $125 and I had to cover the rest. I was a little disappointed. I hope they were more upfront about what they cover when I signed up. When you pay $3,000 for a service, it’s nice to know that you're not gonna have to pay a whole lot more out of service later on when you're getting a repair.

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    Verified purchase
    Claims HandlingCoverage

    Reviewed June 10, 2018

    I had used Omega before, and it was a good experience. I had my 2015 Chevrolet Silverado covered with Omega and I had to get service for the oil. I gave the Chevrolet house my card, they called Omega, and they handled it from there. I thought the overall claim process was good and Chevrolet thought the same. They did it all in the same day. I was very satisfied.

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    Verified purchase
    Customer ServiceClaims HandlingTech

    Reviewed June 9, 2018

    I have my 2015 Chevy Silverado covered by Omega Auto Care. I filed a claim with them for my seat adjuster motor. I went to the dealer and I called Omega and handed the phone to the dealer guy, and he talked with them and took care of the repair. The seat adjuster motor has been functioning well since the repair was made. The claims process was easy and I was satisfied with it. I'd tell friends that the experience with Omega was good and they would love it.

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    Verified purchase
    Claims HandlingCoverageTech

    Reviewed June 8, 2018

    My Cadillac Escalade is covered by Omega Auto Care and I would recommend them. I had a claim for the braking system that had to do with the StabiliTrak and some sensors of the traction. The claims process was easy and the service agent at the dealership handled it. The car seems fine now and I had a good experience with Omega.

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    Verified purchase
    Customer ServiceTech

    Reviewed June 8, 2018

    When I had a problem with my Mazda CX-5 whose shifter would not register going into park, I went to the local Mazda dealership and told them I had the warranty. I called Omega Auto Care and they said they needed the place that was gonna do the repair to call them directly. The dealership was on hold for a long time but eventually, it worked out fine. I also didn’t realize that there was a $100 extended warranty deductible. It seemed to be a surprise for me.

    And when I first got Omega, they made some kind of half payment of oil change like little promises and other things I could utilize. My wife tried to call a couple of times to use some of those things and it did not work out. Overall still, I didn’t have any problems with Omega taking care of my stuff. There was a deductible but it was a small one compared to insurance companies. If someone would ask me about them, my advice is that if they get any side promises, get it right away in written or if given to them somehow by mail, make sure they get it.

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    Omega Auto Care
    Response from Omega Auto Care

    Hi Richard,

    Thank you for taking the time to share about your experience. I apologize for the long hold times, and although that sometimes happens, this isn't the norm. We appreciate that you trust us with your vehicle, and we look forward to continue to be there for you.

    If you have any questions, please do not hesitate to reach out to us.

    Sincerely,

    Omega Auto Care Client Relations

    877-850-0443

    Verified purchase
    Claims Handling

    Reviewed June 7, 2018

    I had the starter on my F150 replaced recently and my claim with Omega Auto Care went smooth. I had the truck towed in to the garage and they called it in. They stayed on top of it and fixed it. I've had warranties in the past and they wanna use parts in the aftermarket junk and stuff, but Omega used factory parts. The experience was pain-free and everything went well. I've already given a couple of people Omega's number to call.

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    Verified purchase
    Claims HandlingCoverage

    Reviewed June 6, 2018

    I got nothing bad to say to Omega Auto Care. I had one occasion that I needed them and I was satisfied with my experience. I had to file a claim because the air condition on my 2012 Lincoln MKZ wasn't cooling. I gave the warranty thing to the repair people who filed the claim. They said there was a hole in the pan that holds the Freon and they had to change the pan. Omega covered all but the $100 deductible.

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    Omega Auto Care
    Response from Omega Auto Care

    Frances,

    We most certainly don't want you to ride around in the hot Florida sun without air conditioning, and we are glad we were able to get it repaired for you so quickly. Enjoy your cool rides and safe travels!

    Sincerely,

    Omega Auto Care Client Relations

    Verified purchase
    Tech

    Reviewed June 5, 2018

    I have a Dodge Journey and a Honda Pilot covered with Omega. Recently, my Journey had a cooling system problem. I then took it to the Dodge dealer and I gave them the card and they made the contact. I paid 300 some dollars and they paid the difference of 400 or 500. I thought, however, that it was a deductible of $100. Also, the alternator went on my Honda and I had that replaced before. They took care of that and I paid a $100 deductible. Nevertheless, I’m very satisfied with Omega. It was handled okay. I have also made a recommendation to a person who was inquiring about the extended coverage already.

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    Omega Auto Care
    Response from Omega Auto Care

    Good Morning,

    I can see how this situation would be confusing, so I had a look at your invoice to see what happened. I sent you an email with the details, for your review. Thank you for the 5-star review and your confidence in us. We appreciate your business.

    Sincerely,

    Omega Auto Care Client Relations

    Verified purchase
    Claims HandlingTechPricePunctuality & Speed

    Reviewed June 5, 2018

    I was having trouble with my 2011 Buick and I took it in. The dealer and Omega had a difference on what it was gonna cost and they were gonna leave me with a chunk to pay. My service guy at the dealership got back with Omega and they worked it out where I just had to pay my deductible. So everything was good. I was greatly satisfied with the claims process where I simply presented my card with the information on it to the dealer and the dealer contacted Omega to file the claim. Aside from working out an agreeable price, we were also able to use the dealer’s original parts which they had in stock and expedited the service. Everything was fast, very fair and everybody came out on a win, win, win. Omega is the one to go to and to have. They’re doing fantastic and I’m very satisfied with them.

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    Verified purchase
    Customer ServiceCoverageTechPrice

    Reviewed June 4, 2018

    The motors on my door were not working so I took my Lexus for repair, gave the dealership Omega’s number and then they called Omega. Omega picked up most of the repair with the exception on the deductible. However, although the process was easy when it was time to cover the windows, I don’t think they were true to what they sold me. My biggest issue is understanding what they will cover. When they were selling me the package, I understood that they would cover my next scheduled maintenance for the car. I initially called and said, “You know, this ain’t worth really the money. If by the time I’m paying $1000 in three months, I could’ve gone and paid for whatever repair that may happen.” And they said, “We got free maintenance, the next scheduled free maintenance,” which is around $1000 or $900. And then when I went in to talk about that, they only covered repair. They didn’t cover the preventative maintenance fees.

    And then they had a person call me after I tried to cancel within a certain time period. They said, “It is worth it because this is covered, that is covered, this is covered.” And I asked specifically, “Is this covered?” “Yeah, yeah. That is covered.” But then the reality is, they don’t cover it. So they were a little false in selling the whole thing and I’m not real happy about that. Be careful about what Omega is selling you. Make sure you record or ask everything.

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    Factual basis uncertain
    Verified purchase
    Customer ServiceCoveragePunctuality & Speed

    Reviewed June 3, 2018

    I have my 2010 Santa Fe Limited covered by Omega Auto Care. And I was going to have some work done because the light came on and there were also issues about the brakes and the steering thing. Originally, they said they were gonna fix it but Omega said they didn’t cover it. That was maybe a year ago. Then my navigation system went out and they also didn’t cover it. I didn’t understand that part of it. I thought it covered all the electronic stuff but they said, “No, not that.”

    Also I was stranded in Houston when the car got hot so I took it to a Goodyear there because Hyundai was closed and didn’t do repairs on a Saturday. By the time the car got diagnosed and got through, it was about 1:05. Needless to say, Omega closed at 1:00 and I couldn’t get any kind of approval so I ended up having to rent a car for the weekend and stay over till late Sunday when the mechanics finished it.

    The mechanics were able to fix it but it was the situation that Omega was not open on a Saturday. They should have some kind of an emergency line or somebody that would be able to help. The mechanic was the one who called and got the approval. Other than that, I was okay. Overall, I’m satisfied with Omega Auto Care. When their rep originally called me, he made it sound like all the electronics were covered. So, I was pretty surprised when that came back that it wasn’t. The same thing happened with the powertrain that has to do with steering. It turned out it was a sensor on the wheels or something to do with the rotor. I had it fixed but it wasn’t covered through them. But if it was an engine problem or air conditioning problem, more than likely it got repaired.

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    Coverage

    Reviewed June 2, 2018

    I have an Omega Auto Care coverage on my 2016 Jeep Compass. I'm hoping to make it last as long as I could possibly get it because I only had 50,000 miles on the vehicle and the warranty was coming after 60. I've already gotten a few things done and I just take the vehicle to the dealership. The dealership gives Omega a call and I pay my deductible if it’s covered then I’m on my way. While I wish the coverage is free, I'm 100% satisfied with what Omega provides.

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    Omega Auto Care
    Response from Omega Auto Care

    Hello Lytron,

    You are a great example of how well these policies work for you. In the short 7 months that you have had this policy, you have had 3 claims that we have been able to take care of for you. We are happy to see that your policy is showing it's true value. Thank you for choosing Omega Auto Care!

    Sincerely,

    Omega Auto Care Client Relations

    Verified purchase
    Claims HandlingCoverage

    Reviewed June 2, 2018

    Submitting a claim with Omega Auto Care was easy-peasy. My Chrysler 300's radiator was torn up and I took it to my mechanic. He filed the claim and although Omega Auto Care didn’t pay for the whole repair, they paid for what they covered. I wish they’d cover everything but I knew what they covered when I signed up. It was almost a thousand dollar repair and I only had to pay $500 of it, which is better than coming up with $900. I had a great experience with Omega Auto Care and I still have almost 50,000 miles left on my policy.

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    Verified purchase

    Reviewed June 1, 2018

    I have had two claim with Omega in the year I have had them. Both were easy and hassle free. I work out of town a lot. Omega gives me and my wife peace of mind. She won't be stranded if problems arise. Thank you Omega for being there.

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    Verified purchase
    Claims HandlingTech

    Reviewed June 1, 2018

    My Nissan Sentra 2013 has Omega's extended auto warranty coverage on it and I only used the warranty one time. We went to Nissan and they found out it was wheel bearing, and so they fixed it. They filed the claim with Omega and I was expecting to pay $100 for any repair, but my daughter ended up paying $200 or $300. So, I’m not really satisfied with what they told me, and for what I ended up paying.

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    Omega Auto Care
    Response from Omega Auto Care

    Eveline,

    I am sorry to hear that you had to pay more than your $100 deductible. However, the invoice that was submitted to us by your repair facility doesn't reflect that. If you have an additional invoice, please reach out to our office at your earliest convenience so that we can have a look at it.

    Thank you for choosing Omega Auto Care, and we look forward to speaking with you.

    Sincerely,

    Omega Auto Care Client Relations

    Verified purchase
    Claims Handling

    Reviewed May 31, 2018

    A/C compressor went out in our vehicle and we took it to an independent repair shop specializing in A/C repairs. The shop dealt with Omega before and it was our first claim since being covered. Process went smoothly and the shop said they were pleased with the claims process.

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    Verified purchase
    Claims Handling

    Reviewed May 31, 2018

    I signed a contract a year ago with Omega Auto Care and I have a Buick covered by them. I only had two interactions with Omega. One was for the water pump that went wrong and needed to be repaired. I called the number on my member card to file the claim and the reps explained how the process works. The repair and claims process was easy and convenient on my side. Then I heard back from the auto store and they told me it usually takes very long for them to deal with a certain party who will pay for the fees. Still, it was pretty simple with Omega Auto Care.

    Then last year I tried to submit a reimbursement with Omega Auto Care because I scheduled a towing service with them, but I didn’t have my member card that morning. A week later when I was calling back trying to submit the towing fees for reimbursement, the rep took forever and it still was not resolved. I just let it be. The rep sent me to a different department which was a separate agent that provides the service and not the same as Omega Auto Care. It was complex. That aside, it has been worthwhile to have a contract with Omega Auto Care and their service has been convenient and friendly. If I need to renew Omega, I would.

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    Verified purchase
    Customer ServiceClaims HandlingTech

    Reviewed May 31, 2018

    I've had a good experience with Omega. They’ve been prompt to take calls and the staff has always been really pleasant when I call or when they call to remind me about a payment. And whenever I had called with a question, they've been good about getting the answer to me. And then when the starter went in my Hyundai Santa Fe, filing a claim was straightforward. I called and asked them to search whether or not it was covered under the warranty and it was. So, I took it to the dealership and it was fixed.

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    Verified purchase

    Reviewed May 30, 2018

    I have a 2005 4Runner covered with Omega Auto Care. They were great. I called them and they told me to take it down here. I was very satisfied when my motor went out on my latch and they took care of it. There was no static and I was pleased with all of them. I’d recommend Omega Auto Care and I’d tell my friends to get it.

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    Omega Auto Care
    Response from Omega Auto Care

    Alfred,

    There is no greater compliment than the recommendation of our product to a friend of family member. We appreciate your trust in us, and we look forward to continuing to serve you in the future.

    Thanks again for choosing Omega Auto Care!

    Sincerely,

    Omega Auto Care client Relations

    Verified purchase

    Reviewed May 29, 2018

    Omega Auto Care is a good insurance. The mechanic recently filed a claim for my Honda 2006 Ridgeline and the claims process didn't take long. It has something to do with the wheels when it turns, and overall, everything was perfect. I like the plan I have with Omega and I would recommend them.

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    Verified purchase
    Customer Service

    Reviewed May 28, 2018

    I’d recommend Omega Auto Care. I filed a claim for the thermostat/water pump of my car and they gave me a rental for one day. Hill-Kelly Dodge transacted with Omega and they spoke very highly of the transaction. There was no bickering back and forth. The plan was paid as they said it would be and the warranty call fee was exactly what they said it would be.

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    Verified purchase
    Customer ServiceClaims Handling

    Reviewed May 27, 2018

    Omega provides the extended warranty policy on my 2013 Nissan Sentra SV and I'm extremely satisfied with it so far. One wheel was out of camber a little bit, so I had to replace the tie rod to straighten out the wheel. I filed that claim over the phone at the repair shop and the process was very easy especially because the guy at the repair shop helped me since I had never done it before. The person on the other line worked with us very well and was also extremely helpful particularly in figuring out what information we needed to provide. It seemed like I didn’t have to file a bunch of paperwork or do anything crazy. The customer service was great and the timely manner that I was able to file the claim and get the repair done was fantastic. It was the same day.

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    Verified purchase
    Customer ServiceClaims HandlingCoverage

    Reviewed May 27, 2018

    My 2006 Mercury Mountaineer is covered with Omega Auto Care. When its water pump went out and I filed a claim, things went very well. I took my car to the mechanic and showed him my coverage. Then he called them and the next day, my car was fixed. I was very satisfied with their process. I'd also tell my friends that it’s good to have a coverage on your car if anything happened and Omega is very good. They came and gave me a jump for my battery, and the guy who started it up was very nice. So, I would recommend Omega.

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    Verified purchase
    Customer ServiceClaims Handling

    Reviewed May 26, 2018

    I have a 2013 Cadillac CTS covered by Omega Auto Care. Recently, I had an ignition coil claim and it went well. They made sure they had the number of any extended issues and problems, and they made the phone calls and got all that approved before the work was done. So far, I’m pleased and very satisfied. It was the first time that I had an issue and it was taken care of and everything went according to plan.

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    Omega Auto Care
    Response from Omega Auto Care

    Hi Gertrudis,

    We are happy to hear everything went off without a hitch. That is how we like things done. We look forward to our continued good relationship, and will be there when you need us. Safe travels!!

    Sincerely,

    Omega Auto Care Client Relations

    Verified purchase
    Customer ServiceClaims Handling

    Reviewed May 25, 2018

    The repair and the claims process with Omega Auto Care went well. I filed the claim over the phone and it was good.

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    Verified purchase
    Customer ServiceClaims HandlingCoverage

    Reviewed May 25, 2018

    I have my 2011 Silverado covered with Omega Auto Care. They do a lot of jobs and they cover electrical parts so I really wanted to have them. I didn’t know exactly what they’ll cover, so I took it to the Chevrolet place initially. They also didn’t know exactly what it was at first, so they checked everything. I gave them my card and my information, and they took it from there. Then I got a call saying that Omega was gonna cover. The claims process was really good. The Chevrolet place did everything and then they told me I needed to pay a little over $100. Omega answered fast and I didn’t hear anything from the Chevrolet place that they didn't get their money over there. Considering a lot of companies and a lot of sham, Omega is a really good company to work with. The insurance covered what I needed it to do. Omega Auto Care is very dependable and I’ll recommend them.

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    Verified purchase
    Claims HandlingTech

    Reviewed May 25, 2018

    I have my 2011 Ford F250 King Ranch covered by Omega Auto Care. When its tank filter had to be fixed, the dealer took care of the claim. It works well now and everything with Omega worked great so far.

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    Omega Auto Care
    Response from Omega Auto Care

    Larry,

    Thank you for sharing. With such a large truck, having a long term mechanical breakdown protection plan is almost a necessity. Thank you for choosing Omega Auto Care for that protection. Safe Travels!

    Sincerely,

    Omega Auto Care Client Relations

    Verified purchase
    Customer Service

    Reviewed May 24, 2018

    I have a 2007 Dodge Caliber. I had a problem with the alternator and Omega Auto Care fixed it, and then I paid the balance. I pay a monthly premium. I called them for the claim, and they told me the person that was going to fix the car gave them the telephone number and the information about the car, the VIN number and that was that. I'm satisfied 100%.

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    Verified purchase
    CoverageRefunds & Payouts

    Reviewed May 23, 2018

    I have a 2014 Hyundai Sonata which I have covered with Omega and they help me out anytime. But recently, I had a problem with them. For some reason, they were taking money out of my account twice and I didn’t notice it until about two or three months. I had surgery and I wasn’t doing really well, so, I wasn’t following through on everything that I needed to follow through on. When I finally got a grasp back on everything that I was supposed to do, I noticed it. So, I called Omega and spoke to a few people. It ended up getting straightened out and they put money back in my account. They also apologized for the mistake that they made and after that, everything has been fine.

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    Verified purchase

    Reviewed May 22, 2018

    I had a 2010 Lexus and when I had an issue with its alternator, the place that fixed the car filed a claim to Omega. They were very cooperative and they did what they said that they would do. And when I spoke to their rep, he was very friendly. Omega was excellent and I was really glad that I went with them. They did a great job and they took care of the problem.

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    Omega Auto Care
    Response from Omega Auto Care

    Hello Frieda,

    We truly do work very hard to always provide not just a great product, but also great customer service. It sounds like we succeeded at both in your case, so thank you for sharing this experience with the public. Thank you so much for choosing Omega Auto Care!

    Sincerely,

    Omega Auto Care Client Relations

    Verified purchase
    Claims HandlingCoverageTech

    Reviewed May 21, 2018

    I got my 2015 Chrysler 300 covered through Omega Auto Care so if something breaks down, I won’t have to worry about it. Something wasn’t working right with my car so I took it to the local Chrysler dealership and told them that it should be covered, and it was. The dealership filed the claim and I was completely hands-off. My car was in the shop for a day and I paid a $100 deductible. And they fixed my car. Thank you, Omega.

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    Omega Auto Care
    Response from Omega Auto Care

    Hi Yvonne,

    It looks like you had several small, unrelated, things go wrong all at once, and that the whole claim was completed in less than 24 hours. We always work to get claims completed as fast as possible, so it's great to hear we were able to get you your vehicle back so soon.

    Thank you for choosing Omega Auto Care!!

    Sincerely,

    Omega Auto Care Client Relations

    Verified purchase
    Coverage

    Reviewed May 20, 2018

    I took my 2012 Equinox covered with Omega Auto Care in because one of the lights was turning on. It turned out to be the sensor module and they replaced it. All I had to pay was my deductible. They took care of the car and we were very satisfied. Omega is a good coverage.

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    Verified purchase
    CoverageTech

    Reviewed May 19, 2018

    I was happy and surprised that claiming with Omega Auto Care was very easy. I literally didn’t have to do anything. I have a Chevy Malibu that I got an extended warranty insurance for with Omega. I was reluctant to even sign up for it at first and I was fully expecting them to be like, “No. We can’t cover anything.” But they did cover stuff when I had to take my car to a Chevy dealership. It had an engine light and the guys at the dealership told me what was wrong with it - some sensor. I gave them the card that Omega sent me and then they did the claim for me. And I ended up only paying the $100 deductible and Omega covered the rest; parts and labor.

    For my recent headlight failure, however, I did the same thing but Omega did not cover that. There’s a lot of different stuff on a car that could go wrong. But I don’t know how they categorize what they will cover and what they won’t cover. They gave me a pamphlet but they can’t list every item on the car and every car is different, so I understand why it’s vague and hard to really grasp what its coverage is. But if there was a way to make it accurate and clear that would be great. Customers would know what to expect.

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    Omega Auto Care
    Response from Omega Auto Care

    Hello Micah,

    I am sorry to hear that you found the contract confusing, and I can understand from a consumer's stand point how that may be with a contract like yours. You have an "Exclusionary" new car coverage. What that means is that your contract is written backwards, and lists what is not covered instead of what is. It is written this way because it covers so much on your vehicle that if we listed the covered components, we would have to send you something as thick as a phone book.

    I will have one of our representatives reach out to you to go over the coverage. Thank you for choosing Omega Auto Care!

    Sincerely,

    Omega Auto Care Client Relations

    Verified purchase
    Claims HandlingPunctuality & Speed

    Reviewed May 18, 2018

    I have a BMW 335xi covered by Omega Auto Care. I took it to the shop and then the mechanic does everything and it's quick. But the process takes a long time. Omega told me to send videos. I sent videos already and it's been a week. I don't have a car to go to work and you don't get a rental, so it's a problem because you gotta pay for Uber. They only pay for rental when they work on the car. But they haven't worked on the car because they haven't approved the claim.

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    Verified purchase
    Customer ServiceTechPrice

    Reviewed May 17, 2018

    I just had to bring this to anybody’s attention. I purchased this insurance since 12/15. They convinced us that my truck was on good hands. I told them, "I own a shop. Can I do my repairs as well." They said yes. But one day back on 2017 I had an issue with my bearing so my husband had too much work at our shop so he told me just take it to the dealership so I did. Prestige Ford called me and told me they had an issue with them. They did not want to pay for the repair for me to call so I did. They said the reason was because they were overcharging. I said, "Of course. It’s not just the wheel bearing. It’s the CV Axle." So it took two weeks for them to give me my truck back. When I went to pick it up the manager told me, "Sorry but if you ever have to fix your car again you're not welcome with that insurance. They're a pain in the ** and so unprofessional."

    So I called them to canceled. They convinced me again. Not just that I was almost have done paying for it. Now my water pump went out. They don’t want to pay for it why because I drove it like that with a busted water pump. My truck was not running on hot. It just made a noise. I stopped and my husband just went to pick it up and we own our shop. We have been in business for 23 years. They said because I did my own oil changes and did not have a VIN number on the receipts handwritten they're not going to pay for it. I said I’m not a big company. I’m a small business. I don’t put it in computer. I have my business receipts. But I hope this gets everyone’s attention.

    Don’t buy Omega Auto Care vehicle services. They're full of it. Just extend your warranty with the dealership. It's not worth it. I’m trying to get the Fox News to look up on them. My truck has 74000 miles on it. I take good care of. Do the oil change every three months and just because I did my oil changes at my shop did not put the VIN number and they say I abuse of it which it was not true. They denied my repairs. I’m not done. I’m going to contact a lawyer.

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    Factual basis uncertain
    Customer Service

    Reviewed May 17, 2018

    I JUST had this experience. They called me just now to talk about the extended warranty on my Mazda CX-5. I have to say I was very interested so I’m almost ready to purchase but I ask this gentleman from the financing department (Richard **) to give me either 24 hours or at least not push me too hard towards having to make a decision right away. His reply was “then all right. Have a good day - click!” And he hung up on me!!! I don’t understand how rude you have to be to behave this way. There’s only one explanation about this behavior: they knew I was smelling something fishy and once I figured it out they wouldn’t have had the deal anymore, so better off going after someone a little less rational than me to take their money and run!!! Bad bad company. I would never allow my employees to run my business this way if it was a legit service, therefore... BE AWARE!!!

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    Factual basis uncertain
    Verified purchase
    Customer Service

    Reviewed May 17, 2018

    I brought my BMW to the mechanic and didn’t call anybody. It was a super pleasant experience because I was expecting to go through the hassle of calling somebody and making all the arrangements, but my mechanic took care of it and he also said that Omega was professional and easy. It was satisfactory and very good the way it was handled. It's totally worth it and I’m very happy.

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    Verified purchase

    Reviewed May 16, 2018

    When it's raining, the brake light on my Equinox was coming on and so I took it to the shop. It's the first time I ever had Omega Auto Care and they paid for my car to be fixed. However, I'm dissatisfied that they don’t have a special place that I can take the car to and I have to find the company myself that would take it. Also, the light still comes on and the shop rechecked it but they said that they didn’t know why it comes on and that there's nothing wrong with it.

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    Omega Auto Care
    Response from Omega Auto Care

    Julia,

    I am sorry that you are unhappy with our procedures, and I can understand that it would feel more convenient if we had a list. The reason we do not have a list is because we don't want our customers to feel restricted when it comes to where they can take their vehicle for repairs. We want you to choose whoever you are most comfortable with, so it's actually done that way for your benefit. Also, we do not want there to be a conflict of interest in the event of a denied claim. If we had list of approved repair facilities, it may seem like the repair facility has an obligation to us. We want them to be the unbiased professional to diagnose your cause of failure, while not on our payroll in any way.

    I hope this explains things a little better. Have a great rest of your day!

    Sincerely,

    Omega Auto Care Client Relations

    Verified purchase
    Customer ServiceClaims HandlingTechPrice

    Reviewed May 14, 2018

    My 2013 Chrysler 300 was smelling radiator fluid and I saw steam coming up. I called the dealership first then told them that I had Omega Auto Care warranty and they took care of filing a claim for it. But this dealership was horrible. They charged me $100 deductible every single time and they told me that it was a $100 deductible on every item that they check and that they cannot say that there was gonna be something wrong. The check engine light was not on, but I told the guy that there was something wrong as I smelled something. So, I told them to keep the $100 and that I'll wait until the car breaks down and call them from the roadside.

    Then, as the mechanic was lifting up the hood, he walked over to the car and told me that he did smell something. It would have cost Omega more money if I waited and my car engine completely blew. Also, the dealership kept trying to tell me that I can still buy their warranty and that it will void the warranty with Omega. The dealership was trying to get Omega’s business and they were being pushy. This dealership gave me grief but it didn’t pertain to Omega. I would still definitely recommend Omega Auto Care.

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    Omega Auto Care
    Response from Omega Auto Care

    Hello Bridget,

    Thank you for sharing this story with not just us, but with the public. Stories like this one is something we have heard from customers in the past, so we appreciate that you shared it in this review for the public to see. We are happy to hear that you listened to your gut, and stuck to your guns.Thank you for sticking with Omega Auto Care, and safe travels for the road ahead!

    Sincerely,

    Omega Auto Care Client Relations

    Verified purchase
    Claims Handling

    Reviewed May 12, 2018

    Omega Auto Care did one coverage for me. I did the claim through my mechanic and everything seemed to be good. I have no complaints and have recommended Omega to a couple of people.

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    Verified purchase
    Claims HandlingCoverageTechPrice

    Reviewed May 11, 2018

    I filed a claim with Omega for the air conditioner condenser of my 2014 Chevy Silverado and they covered it. I took the car to the dealership, they fixed it and I paid $100. Omega's reps were good. Also, they have good prices. Overall, I am satisfied. I would tell others that Omega is a good company.

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    Omega Auto Care
    Response from Omega Auto Care

    Paul,

    We are always happy to hear when someone has had a great experience with our company, so thank you for sharing. Thank you for choosing Omega Auto Care and safe travels!

    Sincerely,

    Omega Auto Care

    Verified purchase
    Claims Handling

    Reviewed May 5, 2018

    I took my Infiniti M45 to the mechanic at Omega Auto Care and they looked at it. They found out that my front wheel bearing was bad and they replaced it. The shop did the claim for me and I’m satisfied with it. I was okay with everything, it’s a pretty good warranty company to deal with and I had no problem with them.

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    Verified purchase
    Claims Handling

    Reviewed May 4, 2018

    I got two weeks of the warranty with Omega Auto Care and I had a claim for my Honda CRV. I was having trouble with the steering and I took it into EMV. The guys that repaired it said that I needed two new parts and a bushing. They said it was bad and had to be replaced. I had no trouble and I didn’t even really analyze it. I gave them my extended warranty, told them to see what they’ll pay and they took care of it. The guys at the shop did the claim and everything went smoothly. There was no problem and I would tell friends that they did a great job.

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    Omega Auto Care
    Response from Omega Auto Care

    Alan,

    Suspension claims are very common is on SUVs, and can definitely be costly. In your case we saved you from paying an unexpected $802. Thank you for being a loyal Omega Auto Care customer! We wish you safe travels, and we hope we will continue to provide you with peace of mind for the road ahead.

    Sincerely,

    Omega Auto Care Client Relations

    Verified purchase
    Price

    Reviewed May 2, 2018

    When my car's motor stopped working, Omega sent an inspector and he said that I ran it a lot. When the lights blinked, the motor was not working and I overdrove it. Omega replaced the radiator, thermostat and other little details but they didn't take care of the main issue. Omega is not worth it and I didn't like my experience

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    Factual basis uncertain
    Verified purchase
    Coverage

    Reviewed April 29, 2018

    I have a 2003 Chevy Silverado that is covered with Omega. I brought it to the repair shop to have my electronics checked as my heater core was burned out, and they had me covered the same day I took it in, so I'm pretty satisfied with it. However, I talked to the rep from Omega the other day as I can't quite afford the coverage right now because I'm unemployed, and the rep said he could put it on hold for maybe a month. I hate to drop it but right now I'm limited on my funds. Other than that, Omega Auto is a well worth plan.

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    Omega Auto Care
    Response from Omega Auto Care

    Keith,

    We are sorry to hear about your current predicament, but I am glad to hear the rep was able to help you. We try to work with everyone's budget whenever possible, because a breakdown is the last thing you need when you're tight on money. Please let us know if there is anything else we can do to help you.

    Have a great weekend!

    Verified purchase
    Customer ServiceClaims Handling

    Reviewed April 27, 2018

    When my Toyota Camry's turn signals and headlights wouldn't stay on, I filed a claim to Omega Auto Care over the phone. The claims process was cool. I'm satisfied with it.

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    Customer ServiceClaims HandlingCoverage

    Reviewed April 25, 2018

    I purchased a service contract on 3/16/18. On 4/23/18 I filed a claim for a coolant leak. The claim was denied because the repair shop was told that it needed to be 31 days after the purchase of the contract and that it was only 30... in actuality it was 39 days after purchase. I contacted the customer service dept and was told that the repair shop said that my wife had been adding coolant for 2 weeks but the shop said that my wife added coolant 2 times... in actuality my wife added coolant for back to back days on the 21st and 22nd and brought the car in on the 23rd. It should have been well under coverage but was denied coverage because it was only 30 days not 31. It sounds like a company trying to do whatever and make excuses for not paying the $658.00. Very unhappy and wondering about the validity of this company considering cancellation of my policy!!!

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    Omega Auto Care
    Response from Omega Auto Care

    Hello Bobby,

    I am sorry to hear that you feel this way because it seemed that you understood the situation after we spoke. We take our reputation very seriously, and we don't want anyone to be unhappy, but we do have to listen to what is told to us by the service professionals. Your service adviser is an unbiased third party, that we rely on to get claim information. We can assure you that we will always follow our contract, and all parts listed in your contract are eligible for coverage outside of validation.

    We hope that you continue to stay with us, and that you will see for yourself that your contract really is everything we promise it is. If you have any more questions please do not hesitate to reach out to me again.

    Sincerely,

    Omega Auto Care Client Relations

    877-850-0443 ext 224

    Verified purchase
    Coverage

    Reviewed April 24, 2018

    In December 3rd, I called Omega Auto Care and got the camera on my car repaired. It lasted about a week and it doesn’t work again. Omega's been great but I couldn’t get back in there to get the camera taken care of. I cancelled my coverage because I lost my job in the process and I couldn't make the payments.

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    Verified purchase
    CoverageTech

    Reviewed April 21, 2018

    I had our Dodge Challenger covered by Omega Auto Care and I filed a claim for an alternator that had an issue. I went to my dealership and I gave them the information of the coverage and then they took care of it from there. They just told us to pay the deductible. So far, everything was fine and I’m very satisfied with them. They took care of what needed to be taken care of.

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    Omega Auto Care
    Response from Omega Auto Care

    Daniel,

    Thank you so much for sharing your great experience. We appreciate your business, and are always pleased when we receive a review from a satisfied customer. We look forward to continuing to serve you in the future.

    Thank you for choosing Omega Auto Care!!

    Verified purchase
    Customer ServiceTechPricePunctuality & Speed

    Reviewed April 20, 2018

    I have a Mazda 6 covered with Omega Auto Care and I recently filed a claim for the shifter. I took the car to my dealership and they contacted Omega. Then they approved the work based on the order from the insurance. My dealership said that Omega was really good as far as their response time and getting everything done, and I am very satisfied. The process was smooth and it was a fast turnaround getting everything approved and fixed, so I was impressed. I would tell my friends that Omega’s pricing was good and they lived up to the standards that they provided hassle-free.

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    Verified purchase
    Customer ServiceClaims Handling

    Reviewed April 19, 2018

    My Dodge Ram wouldn't start and it had to have the fuse box replaced. I filed a claim for it with Omega Auto Care over the phone and it was easy. I was satisfied with the process. I have carried Omega for about a year and a half now and they have been helpful whenever I need it.

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    Verified purchase
    Customer ServiceClaims Handling

    Reviewed April 18, 2018

    I had a 2010 4Runner being covered by Omega Auto Care. I had my vehicle at the dealership getting some other work done when they found a problem with the wheel bearing. It was going out on the front, left side. They called me and let me know and we had to reschedule. They then called Omega and had it all situated. The claims process took 24 hours and it went smoothly. I've already told several people to get Omega. I'm very pleased with them. They are one of the best warranty companies that I've ever dealt with.

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    Omega Auto Care
    Response from Omega Auto Care

    Hi Shane,

    Not only are we happy that you had a great experience, but even more so that you were happy enough to recommend us to other people. That truly means a lot and shows that we are doing as great as we try to. Thank you for choosing Omega Auto care!!

    Sincerely,

    Omega Auto Care Client Relations

    Claims Handling

    Reviewed April 9, 2018

    I had a terrible time filing our first claim with the company. We didn't have the correct contact numbers and were given the runaround. Thanks Eric, from the California location, our claim went thru with flying colors. Thank You Eric, for your help, you're what good customers is all about.

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    Verified purchase
    Customer ServiceClaims HandlingRefunds & Payouts

    Reviewed April 8, 2018

    My 2011 Silverado is covered by Omega Auto Care. I filed a claim over the phone for an oil leak and the claims process was great. They discovered that it had something to do with the manifold so they replaced it. Omega was good and they paid for everything.

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    Omega Auto Care
    Response from Omega Auto Care

    Richard,

    It's great to hear that you are happy with your experience with our company. We hope to continue to meet your expectations in the future as well.

    Safe Travels!

    Sincerely,

    Omega Auto Care Client Relations

    Verified purchase
    Punctuality & Speed

    Reviewed April 7, 2018

    We have our Ford F250 covered with Omega and a while back, we had a claim for a repair. I took the car in and Town East Ford, who did the repair, diagnosed it and told me that it was a pulley. They said that they were gonna file the claim and I got a text from Omega saying that they approved it. The process went great and I like it. It was fast and they approved everything quickly. Omega takes care of people. I will totally recommend them.

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    Verified purchase
    Customer ServiceClaims HandlingCoverageTech

    Reviewed April 6, 2018

    I have a 2014 Ford Fusion that is being covered by Omega Auto Care. I had an issue with my evac coil. It was leaking and causing the car to run hot. I took it to the Ford dealership. The process to file the claim was supposed to be easy. I should have had an identification card with a phone number on it and when I had the car evaluated I was supposed to give the repair shop that card but that was not the case. I've told Omega a couple of times that I never received the packet. Every time I speak to someone, they keep saying that they sent it out and that they'll have someone send out another one.

    I could have just given the dealership the card with the information, but I had to call their claims department on the phone. I had to make the introductory call and the warranty company got the right people on the phone. I called the number that was provided to me and then they walked me through it. Then I got the dealer on the phone who said it will do. I gave them the information and then the dealership handled it from there. It came up to nine something and I thought they would cover all of it, but they only covered three something. I'm not really satisfied because I'm not completely sure what's covered. They didn’t handle me right with the information. You have to know what you're paying for. I heard it all over the phone but I've yet to see anything in writing.

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    Omega Auto Care
    Response from Omega Auto Care

    Good Afternoon Brian,

    I am sorry to hear you have had such trouble getting your paperwork. Unfortunately I don't see any record of our company speaking with you, but I requested new paperwork to be sent out to the address on file. I have also requested that an emailed copy be sent to you as well.

    If you have any future questions or concerns, please do not hesitate to reach out to our office.

    Sincerely,

    Omega Auto Care Client Relations

    877-850-0443

    Verified purchase
    Customer ServiceSales & Marketing

    Reviewed April 5, 2018

    I had a Kia Optima covered by Omega Auto Care. The whole oil drain line was something that I didn’t have any knowledge when I took it in for a service. The dealership said that I have a line that was leaking. That particular service, repair and parts would’ve been $700. I told them I had an extended warranty and gave them the certificate number. They came back and told me that there was just a $100 deductible. It worked out okay. But since I’ve purchased this warranty from Omega, I get two to three phone calls a week from people trying to sell me an extended warranty. It's been going on for a couple of years. I hate to be rude and I just say that I’ve already purchased an extended warranty and to take me off their mailing list.

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    Omega Auto Care
    Response from Omega Auto Care

    Mark,

    We are happy to hear that you had an easy claims experience. That's just the way we aim for it to be.
    Unfortunately there isn't a central database where other companies can go to find out that you have already purchased coverage, so our competitors will continue to call. I am sorry to have to tell you that there isn't a way for us to make them stop, since they aren't affiliated with us.

    Thank you for choosing Omega Auto Care!

    Sincerely,

    Omega Auto Care Client Relations

    Verified purchase
    CoverageRefunds & Payouts

    Reviewed April 4, 2018

    Hi. I'm not happy for your service. l went to dealership. They charge for check engine light. l wasn't too happy. l decide to cancel my policy. If I have to pay my pocket why I have to pay for coverage. I like the full refund back to me please. Thank you.

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    Factual basis uncertain
    Verified purchase
    Claims HandlingTech

    Reviewed April 4, 2018

    We had a bunch of sensor problems with my vehicle. It had gone completely crazy. I plugged in a phone charger and my dash lights would go out or my air conditioner would go off. And one side of the air conditioner would blow cold air, the other side would blow hot. The auto dealer took care of it and contacted Omega Auto Care. I paid my $200 deductible, and Omega paid the rest of it. There was one sensor that was added, which was $200. But it was only a $535 chump bill.

    One thing that concerns me is that I thought that I was getting an additional 100,000 miles to the mileage that was on my vehicle when I signed up with Omega. But it turned out that they just paid for up to 100,000 miles. They just added about 50,000, instead of the 100,000. I overlooked that part and I was disappointed. The vehicle is in the shop right now with some things that we don’t know for sure yet. They have to run some test on it, and there might be another claim right now. But I only have about 5,000 miles left on the warranty.

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    Verified purchase
    Tech

    Reviewed April 3, 2018

    I took my 2011 Chrysler 200 to a repair shop for the right, front window motor. The repair shop people filed the claim to Omega Auto Care for me, and all I had to do was pay the $100 deductible. And it worked good. They fixed it and I’m satisfied.

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    Omega Auto Care
    Response from Omega Auto Care

    James,

    We are glad to hear you had a great experience. Thanks for sharing it with the public.

    Safe Travels!

    Sincerely,

    Omega Autocare Client Relations

    Verified purchase
    Customer ServiceClaims HandlingCoverage

    Reviewed April 2, 2018

    I had a claim once and the guy was new to the payment so he submitted it and he never called Omega to tell them how my payment was going to come. There was a lot of confusion. Then, when I went to pick up my car he said, “Well, you can’t take it because you haven’t paid us.” I said, “Well, I called earlier and you said that it was all approved and you knew how to get the payment. I need my car tonight. I have to go to work tomorrow.” I offered to leave my credit card there, the one I’m gonna pay the deductible with, and I’d take my car and come back tomorrow and once they get their payment they'd give my card back and then I'd pay them $100. He finally got it and agreed to my offer. The second time that happened, he learned and the process went very smoothly.

    I would recommend Omega. My car is getting older and it's nice to pay $100 instead of $800 for a car payment. Omega never refuse nor question anything. I have other extended warranties which don't cover things. My husband was asking about an extended warranty for his truck because his truck has very low mileage and is in good shape and I told him to give Omega a call.

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    Omega Auto Care
    Response from Omega Auto Care

    Hello Maria,

    I am very sorry to hear that you had such trouble getting the payment for your claim taken care of. We work hard to make the process as easy as possible for both our customers and their repair facilities, so it is unfortunate to hear that there was some confusion. If you ever run into any issues in the future, please do not hesitate to call our customer service department so that we can help you through it.

    Thank you for choosing Omega Autocare, and safe travels for the road ahead.

    Sincerely,

    Omega AUtocare Client Relations

    Verified purchase
    Claims HandlingCoveragePunctuality & Speed

    Reviewed April 1, 2018

    I have a full coverage for my Chrysler 200 and I used Omega Auto Care one time already. The repair for my thermostat was pretty quick and everything is fine. My mechanic talked with them and I didn’t have to fill anything or talk to anybody. However, they don’t cover everything I needed. Other than that, I’m satisfied with the claims process and they’re very good.

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    Omega Auto Care
    Response from Omega Auto Care

    Hector,

    Thank you for taking the time to share this review. I am sorry to hear that you had to pay more than you expected. I did have a look at your claim, and it looks like the only thing that wasn't covered was maintenance. If you have any questions or you need some clarification, please do not hesitate to give us a call.

    Sincerely,

    Omega Autocare Client Relations

    877-850-0443

    Verified purchase
    Claims Handling

    Reviewed March 31, 2018

    I had my 2010 Jeep Liberty covered with Omega Auto Care and I filed a claim for the oil pan gasket. I took the vehicle to the repair shop and gave them the paperwork that I got from Omega. Then the repair shop called Omega and got the repair done. The overall claims process was great and it was the first thing I've ever had done with Omega, so it was good.

    Thanks for your vote!
    Verified purchase
    Claims Handling

    Reviewed March 30, 2018

    When I had to submit a claim for my 2014 GMC Acadia, I called and spoke with someone from Omega Auto Care. I had a good interaction and everything went smoothly. I took the vehicle up to the Chevy and gave my card. I didn't have any problems. Overall, I'm satisfied with the Omega claim process and I had a good experience.

    Thanks for your vote!
    Omega Auto Care
    Response from Omega Auto Care

    Dion,

    Thank you for choosing Omega Autocare. We are happy to hear that you had a great experience with your claim. We hope to continue to give you peace of mind for the road ahead!

    Safe Travels!

    Sincerely,

    Omega Autocare Client Relations

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    Omega Auto Care Company Information

    Social media:
    Company Name:
    Omega Home & Auto Care
    Company Type:
    Private
    Address:
    50 N Laura St
    City:
    Jacksonville
    State/Province:
    FL
    Postal Code:
    32202
    Website:
    omegaautocare.com