Omega Auto Care Reviews

When I had a problem with the air conditioner compressor, Omega fixed it without any questions. I'm very satisfied thus far. Omega is a good company.

We had a claim recently and the dealership had to send in a video. And from the video, Omega had to send a claim representative on site before they approve it. But the dealership said they've never had to send a video. But the benefit is, I haven’t had to deal with Omega directly. One time, I had to dispute. They say a lot of things are not included and I have to get my book out. It’s not 100% positive.

Omega's claim process was good. I submitted a claim for my 2015 GMC Sierra. It took the dealership a couple of days to fix it. But I had a rental.

My car has issues, and Omega has been a good company to work with. They took care of my needs when I needed a cooling water pump fixed. Technically, it was $1,200 or more, and I didn't have to come out of my pocket with all that money. They took care of everything from the beginning to the end. The claim process was easy, and their $100 copayment is good. It’s just the dealership that I was dealing with was expensive. Omega covered a certain percentage of the labor, and I had to pay for the rest of the service that we got.

Omega took care of everything, and it went wonderfully. For my warranty, it was nice, and I would tell people that's who they need to go with.

Somebody kept calling, telling me that my Omega policy had been canceled but I paid it in full. The people who do the automatic bank draft were supposed to call me to tell me something had happened and I had to mail in my payment but they didn't do that. I didn't make my last two payments. I was in the process of getting some work done on my vehicle and that was when I found out the policy was canceled. They finally agreed that it wasn't canceled but I didn't like the fact that they don't know who's canceled and who's not. It was too expensive too. But I still have them and recommend them. They acted quickly and got things straight for me. I had already paid upfront and they sent back what they would have paid. It came up to $1,018 for the alternator and the bearing assembly. The coverage could be better though. They don't pay anything with labor. They'll pay for some parts, but not all. On my new vehicle, I'm gonna look for something that's gonna be a little better than what Omega can offer.

The shop replaced some parts, but there's still a squeak in certain circumstances when the car hits bumps. I'm gonna have to take it back in to them again. They were wanting to use some refurbished part and they said that in the contract, they could use that. I had to ask them to use factory parts. The problem is it takes a long time to get the parts. They have to come from Germany. Also, Omega doesn't have lot of room for a rent car. They could improve on their speed as well. One time, the inspector took six days to get out there, but they're supposed to get there in 24 to 48 hours. It wasted a bunch of my time on the phone with them, trying to get them to do the things they were supposed to do. At one point, whoever was managing the claims had said it was not covered. When we got looking into it further, it was covered. Omega is expensive but so far they’ve stepped up when they should have most of the time.

So far, my experience with Omega has been really good. My issue originally was that when we first started trying to get the claim, there was a really long wait time until I got to the right person. But once I got to the right people, they were very helpful and I was able to get my claims processed. I've had a couple of claims. I used the RepairPal. They had suggested if I went through RepairPal, that I would not have to pay a deductible. I found a RepairPal facility nearby and I took the car there. They assessed the situation and contacted Omega to get authorization to have the repair paid for. In both cases, they paid the full amount and I didn't have to even pay the deductible. I am 100% satisfied with Omega. I would definitely recommend them because they were able to take care of my situation completely and timely.

Crooks, to the core. I put nearly $2000 into a warranty for my Truck. They never covered ANYTHING, I even recall talking to a Meagan, who said. "I think I need to re-explain what this covers," I was attempting to get help when the wheel fell off of my truck. 1900 out of my own pocket, when I tried to cancel, they made it as hard as they could. Claiming it was my fault, they cover everything I'd sought help for in the past. They refused service then, then claimed help was available from the get go. The same Meagan who refused service made the claim it was available, I called the wrong person. I called her every time and SHE made no note. When I finally canceled service. THE ENTIRE 2000 GONE, THEY GAVE ME NO HELP, KEPT EVERY DIME I PUT IN. These people are absolute crooks.

I had taken my vehicle into the shop to get an oil change and they discovered my power steering pump went out. The dealership had issues trying to get a new power steering pump. They had to do it two or three times because the power steering pumps they kept getting just wouldn't work. Either they were defective or they weren't the right part. But Omega paid the claim right away and all I had to pay was my $100 deductible.

Omega approves things right away. They replaced the turbo injector for us. The problems we've had was not usually Omega's fault. It was the mechanic’s and the shop’s. Unfortunately, with every claim, I have to get a broker involved. Once I do, things happen quickly. But each repair tends to take up to a couple of months for me to get my cars back. They have a towing option and other bonus options that I never even got to capitalize on because they're only within certain time frames and certain parameters. You can only get a rental car while your car is being worked on. But until they're working on it, you can't get the rental car.

I'm happy with Omega. They took care of the claim quicker than I expected.

It was the best price for me at the time and knowing that my car eventually will start breaking down. Coverage-wise, I wanted to make sure that my car was covered bumper-to-bumper. Their rep was very informative. The service would be in effect a month later. This is my second contract with Omega. I recommend Omega because they have been known to do what needs to be done. I had a good experience when I used it and things were done quickly.

Being protected with Omega Auto Care has not been the most pleasant experience. They're just the better of the evils out there. I was with them for a full term four years, and that plan expired, and I renewed just recently with them. I renewed with them specifically because they had a very large claim that they had to pay on the first policy. That experience wasn't the best, though it ended up very good. I got reimbursed on the rental car. Surprisingly, when I sent in the receipt, it was paid quickly.

As soon as I got my vehicle, Omega called me asking me if I got insurance from the vehicle. They offered me a insurance for my vehicle, including electrical and maintenance and any broken part. The customer service was great. They explained to me a lot of things. They also sent me a booklet of all the details, and then they sent me the card of the expiration date. I was happy. They helped me out. It's a great policy and a great company.

I worked with Omega on a claim and it was a nightmare. I had to take my car to three different shops to get the coverage that they would accept. I called before I even went to the place that I was taking it to, which was the closest to my house, and and asked with that place would take their insurance. They said all they needed to know was if they could pay over the phone. So I called the place and asked. They said yes. I took my car in, then Omega didn't cover half of the stuff. So I ended up in a war between the auto care service dealer that did a diagnostic because they wanted a $400 diagnostic charge and Omega was only willing to cover $100 of it.

Omega worked in the beginning and they did what they offer. I took the car in for oil leak and they fixed the problem. I only paid $100 because that's what the deductible is. But when I used it the next time, they said I had reached my limit and they could not cover for the rest of the repair for my car. I just recently took my car because I have an issue about the door handle but they were not able to cover because it has already reached the coverage for my car. They need to explain all these details when they offer this extended warranty so the customer knows what to expect for what they buy. Also, there was something about the transmission and it took close to a month for them to answer. In the end, they said they would pay half of what they were supposed to charge. For the repairs, the repair was close to $8,000 and they would pay half of that amount. I have to pay the difference out of pocket, from my pocket.

I took my vehicle to the dealership and they ended up calling Omega. The problem is when I looked into this, I didn't pay attention as to how much they were gonna pay. I took it for granted and I figured they were gonna cover everything. But they didn't. Here in Arizona, their prices don't match the prices that are here in Arizona. When I called, Omega helped me out. So, that was good. But they didn't help me out with the pricing. They were stuck on it. But did well with answering their phone and my questions. I didn't know that Omega would rather that you go over and take your vehicle to them. So, I just took mine to a dealership and that was a bad move. I tried to get another claim in and it was the same issue.

The seat heater wasn’t cooling and the place where I purchased the Nissan Armada called Omega. They were going back and forth and what Omega said they would cover wasn't accurately covered. It was a fight and a hassle. Omega has a good product and it worked out in the end, but the experience wasn't easy. It should have been much better.

Having Omega is very convenient. It's affordable, too. Their website isn't very intuitive, but it isn't hard to navigate it. They replaced my front bearings for me just from natural wear and tear. The claims process was super easy. The shop I went to did it. They just made a quick phone call.

I had a pulley and a belt issue with my car, and Omega's claim process was really good. It was very easy. I worked with Chevy Mills, and the only thing I did was tell them, "This is who I got." They said okay, then they called up and the Chevy Mills mechanic handled everything else from there. The mechanic told me personally that he had no problem and that the company paid and there wasn't an argument about anything. Omega stepped up to the plate and helped me out.

Omega fights for the customer to get what's broken fixed. They told me to go any place of my choice, and I ended up having to pay $300 at the dealership because they wouldn't take whatever Omega was paying hourly. Then next time, I had to pay $150 instead of $100. It's always been more. Omega said that whatever they pay, that's what they have to accept. But Omega has been good when I've needed them. I've had roadside assistance and key lockout service instantly. I had the air conditioning worked on twice. During the first year, they give you a little bit of extra stuff, like three oil changes. They will cover $40. They pay 100 on brake pads or rotors or any service that needs done on brakes. They cover one wiper blade. But I didn't know to use all that within a year, and I didn't, so I lost some of it.

I had an issue with the AC compressor on one of my vehicles last April, so I dropped it off at the shop and they handled all the paperwork. I have had the warranty for two years, and there were some other repairs that were performed before that. The shop was already familiar working with Omega, and they are also knowledgeable on the paperwork. However, the timeframe was a little long this time. When you bring your car in for an AC issue, you expect it to be done in a timely manner, maybe one or two days. The claim took over a week, and I had to borrow my daughter's car.

Everything they promised for a warranty on the truck has been great. They put a starter on my truck, and then my AC unit went out. I took my truck to the dealership and they called Endurance and they took it from there. All I had to do was pay a $100 deductible.

We had an issue with the starter. The claim process took a little longer than usual. There was a lot of back and forth. Then come to find out, they didn't even cover the entire thing. They just wanted to pay a certain amount. But they covered most of it. Other than that, customer service is good. Also, I like the $100 deductible.

I took the car to Midas and I gave them my information for them to contact Omega Auto Care, and they went. This time for my window, it was smooth. I was able to have them call and talk to them to be able to get the information. Now, I have had a bad experience with them when I had an almost $800 job done. It was my air conditioning and I had it done at the dealership. It was a fiasco. I ended up paying for it out of my pocket. After I told them about it, the rep told me it was too late for me to be able to get my money back. I was pissed. From now on, if I have something, I would take it there to the place first and let them contact Omega for them to be able to get a quote. Also, they're hard to get in touch with. They bounced me back and forth. Omega needs to step that game up because many people don't know about them.

Omega Auto Care fixed some of the stuff for me. A lot of stuff with the engine happened. The air conditioner broke one time. Omega gave me a list of people I could go to. I took the car there, and they kept it for a week. Somebody argue with Omega about what was going on, whether it can be fixed or not. They got back to me a week later and let me know what was going on with the car. It was a two-week ordeal. I wish it would go a little faster. It takes forever for everything.

I just renewed my policy back in March of this year. I took it in to have the power steering looked at. Omega is saying they don't cover that. Also, the trunk is not opening. They don't cover that as well. So I'm wondering, what am I paying for? I need to talk to somebody who wrote my new policy up. I tried to get the issues fixed on the old policy I had with them but they said there wasn't enough money on it.

The pricing was great for me. When the fuel pump was an issue, it was replaced. I got the car back two weeks later, and then I was driving it and it just stopped. I had it towed back to my service tech, and I said, "I have gas, so it's not the gas. I didn't run out of gas, so I don't know what the problem is." It was what was approved on my contract. It took about a week. It's forever difficult to contact Omega. It's long lines, long waits and holding the phone. They let the people call the dealership and the technician, but that is a lie. It took a while for my mechanic to get the information.

My 2013 Impala just started shuddering and Omega replaced the transmission for me. It took about two weeks, which is the only part I didn’t like, but they got it in for me. They covered everything except the transmission fluid. Omega is good people to deal with. They do what they say they're gonna do.

My recent experience with Omega Auto Care was not that great because I ended up spending all this money on a rental and all they gave me was $210. My car stayed in the shop most of the time. There was one thing done the first time, and then it needed a transmission and I couldn't drive the car because it needed a transmission. So, when I spoke to someone from Omega, they said, "Well, we took care of that. And the fact that it was in the shop, it had nothing to do with us." So, at one point, I could rent, but then after a point, it got too expensive because I spent over $2,000. The car went in at the end of January and it didn't come out until late March. So, I had to figure out how I was going to get around.

When my car's AC stopped getting cool, I went to have some Freon put in it and it was leaking out. Something had busted on it, and it took a while for the shop to get on the line with Omega. We had to hold the phone for an hour or longer or whatever, but other than that, the rep was nice. However, I had to pay extra for something, and I felt that I shouldn't have had to pay anything besides my co-pay.

When I was driving, something on my car broke and I couldn't steer. I took it to the store, then I called Omega, and they took care of the rest. I didn't do too much. The shop found out what the issue was, got the part in fast and fixed it, and then I got the car back quickly. I would definitely tell people to switch. In fact, my wife has a 2018 Lexus. It's up in three months and I'm going to bring her over to Omega.

I had the starter repaired on my FJ Cruiser and the dealership filed the claim for me. The only concern that I have is that there's a specific amount that the warranty will pay for a part when the work is submitted. So, I always have to try to make sure that the dealership can provide a part within that cost amount. If not, then I have to pay the difference. Omega could look at what they are providing as the cost limit amount for the part and increase that a little bit more for the customers. Other than that, I've been very pleased.

I filed a claim for my engine and everything went fine. The shop told me that there was an incident with the oil pan and there was stuff getting stuck choking all the oil from the engine to get oil. The claim process didn't take that long. I didn't have my car for less than two weeks. Also, Omega's customer service was great. There was good communication with the shop and myself and they gave me all the information I needed -- what was going on, the pricing of everything, and the coverage. I got what I've been paying for, for the most part.

I signed up online with Omega and then, someone called. I was given three options and I took the premium one. None of them were that good. If one part fails, that might be covered. If it's related to another part that's not covered, they don't cover the failure. So, I wouldn't recommend those coverages to anybody. I had Omega and I had another one because I didn't realize I was paying for two of them. I had the mechanic call both of them to see which one was gonna cover the breakage. Omega covered more than the other company did, which was the only reason why I'm sticking with Omega for now. Plus, I paid that $1,000 upfront to get it started.

I was always taught it's decent to have a warranty. They pick it up where it needs to be and it helps a lot. When my car wasn't running correctly, I put it in the shop and the claims process went great. Omega took care of everything for me.

Omega was supposed to call me back about this claim that I had. That was two days ago. Nobody called me back. They mentioned that it was approved. Then when the shop called and was waiting for the part, they called them back and mentioned that it was not approved, and they're not sending the part. The customer service is not so great because they always have issues helping me. In fact, with the first claim that I had, they told me that they can't approve it. Then when I took the car to a different shop, they approved it. So I was like, "Okay, what's really going on?"

Omega's sales department explained the proceedings of how the process will go on. The price was right and I liked the benefits. So, I chose them. The payment plan was really reasonable. The representative was very thorough with explaining the details of the package I was getting. I got a 2016 Chrysler 300 covered. It was taken in recently. I just went to the shop, presented my card, and told them to call before they started any work. I also put a claim in before. I had to get some control bars. Everything went smoothly.

Omega is a good company. When I had a problem, they fixed it, but it was the service repair people that got in touch with them. I just paid for my plan and I didn't deal with someone one-on-one. Also, for an extended warranty, I don't think they covered everything. I paid out of pocket a few times for a few things.

Omega does a wonderful job and I would recommend them to anyone. They had to do a transmission and a rear end. I called them and told them my issue. They Omega to get confirmation for myself to know what was going on besides what the shop was telling me. They told me what was going on and what the process was. There were a few problems but it was on the shop's part where my car was. Omega is a good company. As long as you take care of what you need to, they are gonna take care of you.

My 2014 GMC Sierra is covered with Omega. There have been problems. They thought I was making payments, but I paid upfront. So, they didn't have me down. So then, when I had a problem, there was a lot of runaround. They had it straightened out, and then they messed it up again. So, it did take some time. They did finally cover the claim, but because I had paid my total two-year premium upfront and they put me down as payments, they canceled my service saying I didn't make payments. I wasn't supposed to make payments. So, there was a little misunderstanding for a little bit there. It did take a couple of months for that to get all straightened out.

When I called Omega, the reps were very professional. They told me what the fee was, and I paid it in installments. They were very nice every time I called them. They have a very easy process. When I took the car to the dealership, they gave me the diagnosis on the water pump. I gave them my Omega card and they called them. I had to pay the $100 deductible and Omega paid the rest. I had some problems with brakes and the policy didn't cover that but I realized that every auto extended warranty only pays for certain things. I would recommend Omega, and I have recommended them to three of my family members. I had no problems with getting results from them. It was no arguing back and forth about anything. They were very informative. I'm thinking of getting it for this other car that I have.

My experience with Omega Auto Care was trash. They didn't cover my covered repairs to the full amount. They didn't cover my repair bills. It was two out of two. I heard from the dealership that it was some cheap plan that they said. It was a plan that only allows the company to pay for the bare minimum of what they could possibly pay for, and they didn't tell me that. So, I got scammed. I'd tell a friend to never use Omega.

Omega's rep said some leaves got clogged on my car and we had no sound coming through. They said the repair was not covered because the problem was caused by leaves. Now, we have a decorative piece that fell off the top and they're also saying it's not covered, which seems weird to me. We tried to find a warranty that was bumper-to-bumper when we signed up with them but what we got so far hasn't been ideal. I understand that the tires and brake pads are not covered. Or when radio breaks a second time within a year, it's still not covered. But we have this piece of the convertible going up and down where some of the springs got ripped off. They do not cover that as well even if the repair is not just for making the car cuter. So now we have to replace the whole track.

The experience with Omega has been great. I made one claim and everything went fine. The claim was to replace my air compressor on my vehicle. I chose one of the service providers that they had, and they did an excellent job. The whole process took about two days. With using one of their providers, they waived the deductible. I just had to pay for the disposal fees. Overall, I love the service and I wanna continue using them.

The sensor went bad in the transmission and I didn't have enough miles on the car to make a claim on it. So, I had to wait and drive around where it wouldn't go in high gear. Finally, I got enough miles on the vehicle and everything was cool. The dealership let me have a rental. The adjuster had to inspect the car and approved the work. They fixed the transmission and everything went smoothly.

Signing on was easy. Making the claim, however, Omega Auto Care would deny you the first time every time. So, you have to make an appeal and it's not an honest system. It was for a timing belt, which seemed to be specifically listed as covered, but they told me that it's specifically listed as not covered. But they would refund me the money that I had to pay out of pocket anyway because they denied the claim, and they refunded me even though they claimed that it wasn't covered. But I don't understand why they would have paid me.

The front end of the car started making a noise and I sat right there at the shop and the mechanic fixed it. It’s good so far. I'm satisfied with Omega and I feel secure in having the protection plan. If something happens, I don't have to fork the whole thing out.

I liked that the information provided by Omega was clear. Their reps were very informative. They've been very helpful with the dealers, and mechanic shops have been able to work directly with them without me in the middle. I had claims for the transmission and wheel bearings. I did have to pay some out of pocket because the dealer that I went to only used OEM, and Omega didn't cover full OEM prices. They only cover aftermarket. So, I paid the difference. Overall, having Omega is worth it.

I had to get my car fixed and Omega helped me out. The fuel pump was bad in the motor and the air conditioner wasn't working and something else was going on. They took care of all that at the Chevrolet place for me, and I just had to pay a $100 deductible. I had to pay for oil change though. Also, they told me they didn't want to go to the Chevrolet place, but I told them I wanted to and they said that's fine. They've been good. I like everything about Omega so far.

I have a Toyota Sienna, a Nissan Sentra, and a Hyundai Sonata. They're all covered by Omega. So far, it’s been good. When I filed claims, all went well except for the rental car. But that was fine. One claim I had was for the Hyundai Sonata. It just cut off. I wasn't quite sure so I called Omega and they instructed me to send it to any shop that I wanted to send it to and give them my card number. The shop called Omega and within two to three days, they got back with them and instructed them that they will pay for everything. They let them know if something was up under the warranty and it was. They then had their pieces sent over to the shop. I got the car back within a couple of days. I was out of the car for about a month. They were short of pieces and the shop had a lot of people come in. The car was sitting there for probably about 16 days. I was just glad I got my car back. I have referred a lot of people to Omega and they seem to like it as well.

I first got the Omega when I had my truck and it's been five years now that I've had the warranty.

The warranty paid off. The dealer said it worked great. They handled all of it at the dealership. Omega covered everything but the $100 deductible. The warranty gives me peace of mind. Get Omega. They didn't lie to me and I had a pleasant experience with them.

The mechanic was on the phone for two hours trying to get the claim with Omega okayed. It was for replacing a window regulator on the driver door. I paid $100 down and the repair only took him a couple of hours. Omega saved me some money there. I’ve told a few people about my experience.

We like the coverage but it was very confusing when we needed to use Omega. They told us to find a garage that would fix what was wrong. They did not tell us that we had to go in and prepay our portion before any of the paperwork was sent to the garage. Being that was our only vehicle, it took a lot of figuring out to get a ride out there. The garage also had trouble getting their payment. The garage had the car fixed the next day but they wouldn't release it without hearing from Omega. There was a miscommunication as to what paperwork was needed. My husband had to call Omega and ask what was going on. One guy said, “Since we didn't explain it to you, we waived the whole thing that you had to go in and prepay,” but didn't tell the next person either when he left for the day. It wasn't smooth going. Eventually, it all worked out but it was a pain.

I kept having trouble with my car starting, and when I took it to the shop, they determined that one of the issues with the vehicle was the alternator. The car was in there for about two weeks. There were lots of things wrong with the vehicle, so the shop fixed what the warranty covered. That process was quick, but there were other things wrong with my vehicle that the shop had to fix that weren't under the warranty. Omega only covered the alternator for the vehicle, and for what I'm paying, I thought more would be covered, but I haven't had time to really look into it. The additional work that needed to be done, I had to cover, so I gave the shop permission to go ahead and fix the car.

I've had Omega for years. I finally used it the other day for a radiator and a heater core. They were good about settling my claim. I had to pay out-of-pocket for 200 and some bucks for the deductible.

Omega has helped me pay for quite a few things with the car, but it's not all easy. The car kept stopping. It's an INFINITI, so it's a smart car. I was driving down the road, and then the car just said, "Car malfunction." Then I just lost complete power in the middle of the road. I took it to get fixed, and they fixed the alternator but they did it three more times to where I had to take it to the dealership and get all of this stuff done. Initially, Omega covered the alternator, which was cool. I had to pay the deductible. Then, once they messed up again, I took it back to the place, and they just replaced the alternator on some type of warranty because I had maxed out. Then the third time, once they did it, they said that I needed a new computer for the car, and Omega didn't cover that, which was like $3,500. Then, we needed a new transmission and I had to get another alternator after that.

Omega's customer service was very nice in discussing the warranty and what it was about and how it could assist me. As far as claims, I'm thankful that I don't submit the claim. Where I go, they submit the claim and verify the information, and I'm finding out if I'm approved or not. I've never had any problems. I call, and I've been successful in talking to someone to ask me if I am okay. I like Omega. The only difference is the part sometimes are not manufacturing parts. So depending on what type of car you have, if you want the manufacturing parts, you gotta pay the difference. That was what I had to do. I had to get a starter for my car, and the starter that they wanted to give me was not a factory starter.

The couple of times that I had to use Omega, it was pretty seamless, so it was good. There was a time when my car kept showing passenger steering system warning, so they had to change a lot of things in the seat. Then one time, the rear brake light apparently was malfunctioning, so that was changed too. There are a couple of things that were not covered by the warranty. The last time that I used them, I had to pay about $1,000. But overall, I'm happy with the service.

I had a side mirror repaired and I had to pay a $100 deductible. It wasn't that expensive. But Omega just rejected me for a claim and I'm not feeling too good about it. I had to have the whole back piece of the halo lamp for an inspection. The rep from the dealership said something about a signal light but this isn’t a signal light situation. A halo lamp is totally different from the signal light and she described that to Omega but they still rejected the claim. Omega can improve on their customer service as far as their description of things. I'm driving around with an expired inspection sticker because of a halo light and I don't have $600.

I like Omega although some things are not covered like regular maintenance. So far, I had some brakes and rotors done on my 2018 Toyota Sienna. And I'm going be taking it in the shop soon because the blower motor is starting to go out. Sometimes it screams at me when I turn it on. Whenever I have a claim, sometimes Omega doesn't pay for everything but they will cut the bill in half. My service people would tell Omega about the problem and they'd tell them which part they'd be paying for. Then, my mechanic would tell me what Omega said and tell me which part I would have to owe. So overall, the warranty has been very helpful and I would recommend it for all car owners. Omega has been really good and I haven't had any problems in communicating with them. They really try to honor their thing.

I'm pretty satisfied with Omega. The transmission was shot, so I took it to a transmission place. They were very good. I had to leave it there a while. It took a little while for someone to come down and look at it, but everything worked out. I'm very happy with it.

Omega has been terrific. I had to have a new front axle and they took care of my repair. The dealer said Omega has got a good plan. That was very important for me to hear from my agent.

I talked with their representative and he was extremely helpful and knowledgeable. There was no pressure and the prices were fair. I took time to make my decision and then I called him back. Signing up was pretty easy and straightforward. I was looking for a full bumper-to-bumper coverage and I got everything that I wanted, plus a maintenance care. We just put brakes on my wife’s vehicle and they covered up to a couple of hundred dollars on the brake replacement.

I needed a new transmission for my car. I took it to the dealership and they handled the rest of the claims process with Omega. It took three weeks, and it only cost me $100. They gave me a used transmission though.

Omega Auto Care has been great. It's a good deal and I've had no problems. The last claim I did was for an engine rebuild. The mechanic and I called them, and the claim process took a little while, but once they got everything approved, it went good.

I had a claim for my vehicle and the shop took five days because Omega took a while to bring the parts in. But it was normal. Other than that, everything was good. The communication with Omega was very good. Also, the cost and quality of their service is perfect. I always send them a lot of customers.

Communication was great. I knew I needed the coverage, and the person I dealt with was a good salesperson. Everything was good, and I got the coverage immediately. The service has been good. When I needed service for my transmission, I just brought my car into the dealership and let them know what extended warranty I had. They dealt with the people and got everything going. Now, my car is running great. All in all, I recommend Omega Auto Care. I thought they were gonna give me a hard time. It was a little staticky at first, but then everything turned out fine. It's very important to have coverage. That saved me $6,000.

I wish Omega was cheaper but they have been very helpful the times I had to use them. I had taken my car to Friendly Ford but they weren't very reasonable. Omega found a place for me to get a new transmission. They didn't pay for a new transmission though. I had to get a refurbished transmission, a rebuilt one. I had to pay some out of pocket, but not much.

I called them to see what they offered and I like the fact that I can get a mechanical coverage. If I had a brake job done, they'd pay a certain amount of that. There are certain things they cover and I get a portion back on my oil changes even. It's a good warranty. The only thing I could say that they could improve would be the time that it takes them to get your check to you after you send in your invoice. But other than that, they're great. The people that I normally get on the main line are great people to work with. They're friendly and they do everything they can to try to help you.

Signing up was wonderful because the rep told me things that I didn't know anything about. Also, they were able to get my extended warranty back for me from my old one. I didn't even know I would be able to do that.

There was a leakage with the transmission seal. The most stressing thing with Omega is waiting so long getting through the automated phone calls. But once the call got through, they did what they had to do in a timely fashion and I appreciate that. I appreciate the coverage they've supplied so far.

Omega Auto Care didn't cover my claims. So, I still got my check engine light on. I thought the whole car was covered other than the bodywork. But I had to come out of pocket with the fuel situation. They didn't send me a paper saying what was covered and what wasn't. There were a lot of things they didn't explain to me that I had to find out along as I continued with the coverage. Like for reimbursements, I thought they automatically take it out, but I have to pay out of my pocket and get a receipt from that and send the receipt through email.

My air conditioner quit working and I took it to the dealer that morning and I got it back that evening. They took care of everything. It was a simple job. They said one of the wells on the condenser had broken, so I ended up having to put a new condenser in it. Having the coverage is very valuable because if something breaks, I don't wanna work on it. I wanna send it back to the dealer and let them fix it so I can have my warranty, and everything will be good. Because I'm gonna keep the warranty as long as I got the truck. I’ve had a good experience with Omega.

I just got a new car and it's also covered with Omega. It's very nice and very good. My car's check engine light was on so I took it to my regular Poughkeepsie Nissan. Poughkeepsie Nissan did everything and they fix the car. Whenever something's wrong with the car, they tell me what's wrong. I told them what I have and they would call and see if it's covered.

We have a 2014 Lincoln MKT covered by Omega. Our most recent claim for a water pump was easy. I just took the car into the dealership and they handled it. I would recommend them. The only thing is it ended up costing the consumer the difference and the $124 an hour that the dealership mechanic is running.

Submitting the claim and getting them replaced was very quick and easy. I've been very happy with Omega. Working with them was very easy and efficient. I got the bumper-to-bumper coverage and it's been great. I've gotten the value back of everything that I invested in, so it’s paid for itself.

I have a van covered by Omega. The coverage has been a godsend and a very frustrating experience together. It was a terrible experience for myself and the garage doing the repair. The garage was like, "Do not come back here if you are going to bring that insurance back here. We will not do this any longer." They call Omega and they have to sit on the phone for 30 minutes waiting for someone to pick up. At one point, they took 35 minutes to get ahold of someone.

I had an oil change done and at the time, I was at my job and Omega set up everything. They had Uber pick me up, whatever the arrangement was, and everything was good and in a timely manner. This time, I’m trying to figure out about how I’ll get the windshield fixed. Apparently, I didn’t get any windshield coverage, which I'm very confused about. I didn't know that that was even a thing which I was supposed to ask for and now, Omega is not even willing to cover my windshield being fixed through the freeze. It's my first time with a brand-new car, so having a warranty is a little expensive. It was beneficial to have it so things could get fixed, which is why I'm concerned about the windshield. The warranty is good but not if there are gonna be things missing out of it. That was the whole purpose of me getting a new car.

They don't pay the original. Instead they pay the minimum and the cheapest aftermarket. Then you have to pay the difference. They should just put back the same part that they take out and not put an aftermarket part.

What Omega Auto Care said when I called sounded reasonable at the time. I gave them a brief catch-up on what had happened prior and told them the kind of guy I was, "I make a deal with you, as long as the deal is good, we're good. When we have an unresolvable problem, okay." I let Omega know that I was taking the car in for this maintenance and the shop called them and told them what all needed to be accomplished. Omega told the shop what was covered, what wasn't, and what they would pay. I paid my deductible and drove out.

I cried when I found out my transmission was bad but the claim process with Omega went very smoothly. It didn't take too long. They got the parts and did the job. I’m happy. The 24-hour tow and any assistance financially towards a tire or a maintenance problem helps me.

Omega Auto Care was less expensive and they offered more. They were polite and helpful. And when I needed them, they took care of me very well. My battery died. And there was something else that my collision shop fixed. Omega set things up and asked me where I wanted to go. I told them I wanted to stay local because I don't drive a whole distance or into a city. And they told me, if I had a place, that I could go there, and they helped me along with it. I've had a good experience with them.

I brought my car to the dealership and everything went great. All I did was show the dealership my policy number and stuff. They pretty much did everything on their own with Omega and Omega took care of their portion. But it's a little bit tedious to get somebody on the phone. When I do, I have a great experience, though. I had to make a couple phone calls to renew my policy because they got it confused. It took a phone call or two but they got it straight. The only thing is, I wish I wouldn't have got such an expensive policy at this time. I'm spending $200 a month. Whereas the first time, I only spent 100 and something. But it's a lot longer. It's five years and I can't really complain about that.

I have a Honda HR-V and I had to have a transmission replaced on it. There was a lot of back and forth to see who was going to pay and it took me over a month to really get my car somewhere where I could begin to get it fixed. When I brought my car to Honda Hills and they called Omega up, they said that my warranty expired. I got really pissed off with that and I had to get in touch with them to ask what was going on. I had to go through all the channels to find somebody to say the correct status. They said they didn't know who said that and why it was said because I pay every month on time.

When we called up Omega for an oil change, we had to wait a half an hour to get a reply, which I wasn't too happy about. But it was all right once they got on the phone. They didn't allow me that much money, so I had to pay out of pocket.

I've used Omega Auto Care one time for my oil change. You get three of them a year. Also, I have a grace period of five days from my due date to have it paid. Everything else is good.

I'm satisfied with Omega's claim process. We had a claim and they took care of it. Everything was relatively smooth, although we wish they paid more.

I had a couple of oil changes and the claim process is a pain in the butt. I can't ever get ahold of them. We tried for two days when I was in Florida and I had to pay for the oil change myself. After I got home, I had to pay for another one. I wasn't too happy about it. I tried to get a reimbursement but they didn't do anything.

I wanted extended coverage because I had a couple of cars before that didn't have extended coverage and I was paying a lot of money when it came time for maintenance. I looked at two companies and ended up with Omega. Everything went cool. The rep said he was gonna send me a booklet in the mail and I got it. I had to wait a month to use it. I used it for an oil change and when I went to the dealership, all I did was give them the book and they called Omega. I had a problem with getting in contact with somebody at first because no one was picking up. But the dealership was able to easily get in contact with them.

I saw that it was almost the last day factory warranty and I called them. I was supposed to do it because I had a new vehicle. I didn't know I have to pay for all that stuff. I called and then explained the warranty and they said I have to pay 399. I said, "I can't do that. That's too much." They said, "We can lower it down." I said, "Can I call you back and talk to my husband about this?" She said, "Oh, no, you can't. This is a one-time thing. Once you hang, the offer is over." So I took the deal.

Omega had the best price and the best offer. The rep was fine. He answered all my questions directly and to the point and explained everything. He wasn't pushy like a lot of the other ones were. I have a little booklet. In the booklet, there's a card. It explained that they'll pay a certain amount towards an oil change and a certain amount towards a tire blowout. There's another stipulation. I didn't go to the dealer, which I usually would have. But people from church opened up their garage close to where I live. I went to them and said, “Do you guys do warranty work?” They said, “Yeah." They called it in for the oil change and it worked out really nicely.

I put a claim in with Omega and I got reimbursed on my rental car. I also sent out paperwork to them and hopefully, they'll accommodate me as far as any possible payments that I might be entitled to. As far as the follow up, I can't fault the company for its not reimbursing me for some of the repairs since it's possible they didn't get the paperwork. I was going through it and there was a lot of it that, for some reason, isn't showing up in the email. Other than that, I'm promoting the whole service and I use my experience as an example.

The reps were very polite and let me know everything. They answered anything I had to ask and sent me the information on email. They also offered me free three oil changes. When I had my oil changed, I called Omega and let them know that I was doing the oil change. They told me to give the card that I have to my dealer and the dealer would call them and had them to pay for it. When they first told me about the oil change, they didn't tell me how much my limit was. When I went in the second time and did my oil change, they said there was a limit of $55 and my oil change was $77. But they went on and paid it.

The service has been okay and I haven't had a problem with it. They came on through with the payment.

I've used Omega one time and so far, Omega has done what it's supposed to do.

I’ve used Omega for oil changes. I asked if they could go down on the price ‘cause I checked other places and Omega is a little more expensive than other companies. The rep told me to call back and request a deduction.

My window wasn't working. The dealer did the claim and then they repaired it. But when I had something to do with the brakes, Omega said it was not a covered item. But they said everything was covered. Other than that, I've been pretty satisfied with Omega.

I took the car to the shop and I left the information. The mechanic did the claim with Omega and I was left out of the loop. I was very satisfied with the process.

Throughout the whole program when I had Omega, in the beginning, I had no issues. When I purchased my vehicle, I used to take the car to a dealership and that was only the dealership that works on the car. I took the car four times to the dealer. But the last experience, in the end, I wasn't too happy about it. I had a gentleman that called me back and he was very rude. He went ahead and told me that they no longer do it like that. Now, they have somebody that's overseeing the repair. They only send the car to the repair center that they would suggest to us. We can choose another one, but the hourly rate that the dealership was charging, they were not going to cover that. They could only cover what was average in the area.

I'm not 100% satisfied with what I got. Since I was with Omega, they should have covered everything that was originally covered and not cut some of the key factors out. When I renewed it, they should have let me renew the radio and the GPS system. Everything in here works. So why can't they guarantee it? Last time, when I had some work done, I was told that I could take it anywhere I wanted to, and I did. I always take my vehicles to the dealer. I don't use aftermarket parts or shops. Everything goes straight to the dealer because I want dealer parts that I know are good quality. But I ended up having to pay about $1,200 for a transmission 'cause Omega wouldn't cover it.

Everything was on the up and up and able business-wise when I signed up with Omega.

I have never been so upset in my entire life. I called Omega Auto Care because I knew I had towing, but whoever answered the phone told me I did not exist in the system. I was stuck. I was 60 miles from home, in the cold, and in the rain, and I'm 70 years old. I had to pay $414 to get a tow truck to come from Houma to New Orleans to tow my car back. When I tried to get my reimbursement of a measly $100, I got the runaround from them. It took me four days to finally speak to someone in person that had any idea what I was talking about.

When the original warranty from Chrysler and Dodge and Jeep went out on my vehicle, Omega contacted me and I talked with them. They told me what they covered and I liked the deal. They told me the price, what my payments would be, and what my down payments would be. Everything was manageable for me so I signed up. So far, I've renewed twice. I have the same protection but it's on a different policy because my old one expired at 101,000. Omega said I had 30 days and that I had to drive so many miles before I was covered as far as what they will pay.

When I submitted a claim, it was a pretty smooth process from start to finish. They did the job in one day. I didn't have to rent a car. So far, they covered everything.

My recent claim experience with Omega was very good. It was for my 2011 Jeep Grand Cherokee that was having air conditioning problems. On my contract, I have a $100 deductible and that was all I had to pay. I would definitely recommend them to anybody.

I had two claims with Omega Auto Care. One for my air conditioner and one for my driver's seat. The dealership called Omega for me, and they spoke about it, and both repairs were approved. I would definitely recommend Omega just because based on the value I paid for the policy and what they cover in repairs has been worth it, in my experience.

The air conditioner broke. Within a week and a half, they got my car repaired.

I got a 2016 Transit van. I called Omega and they verified twice that they had already approved the coverage. It took the service department a little while to get to it. But after they confirmed everything, they went on and fixed it. Everything worked out really well because Omega stood behind what they were saying.

I thought Omega had taken a payment, but they didn't take a payment. So my policy expired. When I called back to find out why our payment wasn't taken, they were very nice. Then when I called one time, I didn't have the payment. They gave me a lower rate to make payments. I had my car towed to one shop because it cut off on me. They contacted Omega, and Omega paid their part. Then I paid my part. Once they called me and said, "Your vehicle is ready," and then they told me what my part was, I was able to go pick it up right then and there. They also answered all my calls and all the questions that I needed. Even with the towing service, I didn't have a problem.

I took the car to the preferred mechanic that Omega has. The claims process was easy but it took a little more time than I thought it would. But it went through and everything got fixed. So, in the end, that was fine.

The reps were very helpful when I was signing up with Omega. But when I made a claim, the place told me I had to pay the money and it took forever for Omega to return the money to the place that I had the oil change. So, they are not even going to get accept the plan anymore because it took too long for them to reimburse the $20.

The last time I filed a claim, the timing chain had come loose. The techs said a bolt caused the engine to fail and they had to replace it. Omega said they wouldn't cover that. So,I had to fork out money for a different used engine. It cost me a lot of money to get the engine replaced. I was unsatisfied with the way Omega treated me with that.

I got an oil change and when the shop called Omega, they couldn't get in touch with anybody so I just paid for it. They told me to forward the information to Omega but I hadn't heard anything back. And that was months ago. I paid $203 every month and I had paid the $40, and was thinking they would reimburse me. I did what I was supposed to do on my end, but I never heard anything back. Last month, I called Omega because I felt they didn't take my money and I was trying to see what was going on. But it seemed like I was up and I didn't have to pay. I paid it early so I didn't have to pay until the end of October.

Omega sucks. We had it for three months but we no longer have them. My wife got it and two weeks later, her transmission went out on her Nissan Rogue. Omega would not cover it because they said that the policy will be in effect for 45 days before they could even start covering stuff. They did not tell us that. But the rep was wonderful.

Omega covers everything and I love that. I had a transmission issue and they changed the transfer case. I just took it to the shop and they took care of everything for me. But I'm thinking about taking it back to the shop to have them check the vehicle because sometimes it changes gears okay and sometimes it doesn’t.

I got an oil change but somebody from the place where I went to was giving me excuses, so I just paid for it. I sent in the receipt to Omega and I was told back in September that it would take four to six weeks. We're already going into the middle of November and I haven’t got anything. I've been waiting for over two months to be reimbursed back $55. They keep telling me the same thing, but I haven't had a time or date it was mailed out. So, it was ridiculous. That's the first time I've used Omega and they are doing horrible. I'm gonna go through another service probably this weekend and I'm hoping I'm not gonna have issues again.

My experience with Omega hasn't been very well. I took the vehicle to a Dodge dealership and they did the oil change. They had to change the lug nuts also, but that was because of a recall. The only thing we got done was just the oil and when I turned in the bill, Omega said I got to wait to get reimbursed until I send it over. So I faxed it to them and they said they received it. They said that once they review it, six weeks later, that's when I'll get the reimbursement. But I got $50 back instead of the $600. So, it’s a big discrepancy.

I had a good experience with Omega. Back in December of last year, I thought about selling the car. I went to the dealership and they told me they needed to do some things to the car. And when they said the word transmission, it hit me. I have a warranty that I bought when I bought the car. Over this past year, I've had about $6,000 worth of work done on the car and I paid maybe a tenth of that because of the warranty. I was very happy. Omega worked for me and they're good.

Signing up with Omega was alright. They called me and I got the extended warranty for my 2015 Titan Nissan.

I'm not so happy with Omega right now. The first claim I had was on my Mercury. I called claims and the first words that came out of the mouth of the girl who answered were, “Oh, we don't pay that.". I finally got somebody else on the phone who said “Yeah, it's a claim,” and then they paid it. The second time, I included my Suburban truck on my warranty and I got stranded with a dead battery. I got it started and brought it home and AAA installed a new battery. I submitted my claim on August 15th and have yet to receive any money. They told me they would cut a check in September. I called in last week and said I still haven't received any money. They said they mailed it 22nd of September. To this day, I still don't have any money. They said they were going to cut another check, but this was just last week.

The next time Omega offers something, they should explain clearer and exactly what the benefits are because while I had to use it, I had to go through a lot. When they offered me the insurance, they told me that they were gonna cover everything in the car, even the light. And if the car's gonna be on the mechanic for more than three days, Omega would give me a rental car and would do anything to help me. Once my car needed to go to the shop, they didn't wanna rent the car. Also, I had to pay part of the prices plus the deductible. But even though we had that issue, Omega responds.

I liked Omega so far, everything else that comes along with it. I have used it and I have been waiting for a check. I went in to get a service done on the car and the service guy spoke with the lady at the place and she told him that she would give him a credit card number. By the time he got the paperwork written up and called back in to get the card number, he couldn't get anybody on the phone. So he sent an email. Instead of her just going ahead and giving him the information so he will have it, he had to call back. If you knew you were about to close, then why would you tell him to call back? I was very dissatisfied. I also called in about my check and I waited. I had to call back again because I still hadn't received a check. The man told me, "We're gonna send it out to you." But I still haven't received a check. That was since May and I followed up twice about it.

One day, we got the groceries out of the car and my husband tried to close it but it wouldn't close. When I took the car to the shop, the guy looked at it and he said it was a bad jack. They had the piece there, and they fixed it. I'm glad I had Omega because it would have cost me more.

When I had an oil change, I had to send them a fax or an email with everything on it. But, it went through easily. I haven't had a problem with Omega at all since I've used them.

Omega Auto Care is a good company. I would tell people if they want to sign up, they should. It's important because if something happens to their car and it's really expensive, Omega can pay for 90% of what's going to happen to it. Omega could use more customer service on a weekend and faster service to get people on the phone though. It's hard to get them on the phone at times 'cause you gotta be on hold for at least 20 minutes.

I haven't had anything serious with my vehicle, but I know that it's expensive to maintain a vehicle and having these services are good. The cost is worth the price because it eliminates a lot of hassles. All I do is take my book and let the people at the dealer know that I have this plan, then they take care of the rest. I have recommended Omega to other people.

I'm happy with the process of Omega. It was easy submitting a claim. The company normally has to call and do it over the phone. Whatever company I go with, they were good. They were also covered by a lot of the places that were around me.

I’m well-satisfied with Omega. When I submitted a claim, it was easy and fast. It was paid for before I picked my car up. I just had to pay my $100 deductible.

Every time I've used Omega, I would have to go ahead and pay for it and then they would reimburse me and that's not good. Something happened to my engine and it was 160-something dollars and then they reimbursed me $142 back. Right now, I took out the elite insurance and they're supposed to pay for my oil change. I had the oil change two weeks ago. But they haven't reimbursed me yet. I took the car to the shop at 2 o'clock and they close at 5:00. The mechanic stayed on the phone for two hours. So I just went ahead and paid for it. I had no trouble getting reimbursed. But they're still taking the time.

My experience with Omega has always been good. I've never had any negative thing where I had to go back and forth where they didn't wanna fix something. When my battery went dead, they paid the money for the battery.

An alternator went bad on me and I had to have it repaired. I had a good experience out of it. There were a few questions that I had that Omega answered very quickly. They give you a good coverage. I haven't been displeased with them but there are always those things that come up that you either didn't understand exactly what it was supposed to be or because of where you went, it wasn’t covered completely where you thought it should be. At the end, everything was taken care of.

When I submitted a claim with Omega for my AC condenser issue, the fix-it person called them. They paid for a portion of it and it's working fine now.

I had an oil change and they paid for it. The claims process was good.

I found out that dealerships do not like to deal with aftermarket warranty companies like Omega. It will be helpful information to know that in making a decision. Omega should provide the companies that you might want to target to try to get service done when you need it. It would be nice to know what companies are ideal to work with that's close to where I live. I did an oil change claim and I got refunded for that. But if you have an emergency and you take your vehicle to a dealership because that’s the logical thing you would do, you would get a rude awakening. You're gonna get charged and they're not going to want to work with such companies such as Omega. So that could be a very big negative.

They took care of everything. I was pretty pleased with the transaction. But it was a little rough for the dealership to get everything approved in a timely manner. They told us to call before 6:00 Central Time, and the mechanic did so, but he had to wait on the phone in order to do this for about 30 minutes. Then called back because he didn't get the approval for it. So, they had to hold my truck for a whole other day. The mechanic was the underwriter, but he was kind enough to go ahead and call them again the next morning to get everything verified. He spent over five hours to get my thing approved and they would not let me take my truck. I thanked him a hundred times for his due diligence to take care of me.

The enrollment process was simple. It was well-explained. Every time I've called, if I had any questions, all of the representatives were very helpful. They explained it to me in a term that I can understand it. They're always willing to lend a hand and say, “Well, hey, if you have any other questions, you still don’t understand, call back.” So I've had nothing but good experiences from them. I had an oil change done. I had to send a copy of the receipt, and then they sent me a check.

Omega contacted me and explained every detail even when I wasn't sure to get the policy. They told me, "You could try it. If anything, you get your money back and you could always cancel.” So that kind of gave me a little bit of security to go with them. Everybody was good. The agent that was assigned to the claim communicated with me and kept me up to date. Even though other things were out of his hands, he kept trying to get everything done as quickly as possible. Omega helped me with replacing the transmission on my truck. It took a little bit longer, but at least it got done. Omega is a great company. You can rely on them if anything comes up with your cars. It’s a company that you could trust and that will help you and cover what they said they are going to be covering.

Every experience with Omega has been good up until this last time. They were trying to be careful about the part, but it cost me $500 in rental cars. So, that was the only downside about it. They could be a little quicker on sending their reimbursement checks. Also, the struts had to be done but they didn't cover struts. So I ended up paying for it. But they’ve done a lot of work on my car and they paid for the repairs. They've covered just about everything I’ve taken it in for. There have been a couple of things they haven't. But compared to what they have fixed, I'm very thankful. I would recommend them. I’m on my second warranty through them.

The application process with Olive went well. I’ve used them once and they took care of the claim. They reimbursed me for the battery. They responded with the first claim. So, I hope they would respond back in that same manner to any future claims.

When my car went into a shop, I needed a rental car and the car dealership didn't have any rental cars to rent me. I had to pay out of pocket to a car rental place and I had the car for at least five days. I sent Omega Auto Care a faxed statement from the car rental place and I haven't heard anything back. I also called but they put their screened line where I couldn't get through. But other than that, they took care of the issue I had with the car and it was no problem. They put new parts in. I would recommend my friends to Omega.

Getting set up was straightforward and easy. I did an oil change and they gave me a $55 discount. But for them to credit me the money back for the oil change, it took them a while.

They told me the warranty would cover three oil changes. They didn't tell me that I had to do anything early with them in order for the oil change to get taken care of. I had to pay and then they would reimburse me and the reimbursement wasn't the whole price of the oil change. But I've had two oil changes now and everything is good.

I had an oil change in June and they were supposed to reimburse me. 30 days after I applied, they still haven't reimbursed me the $55. I put my car in the shop twice and they fixed nothing. If something goes wrong, they say, “Oh, we don't fix it.” What the hell am I paying for then? My wheel was shaking and I took it to Subaru, and Subaru called in the claim. Omega said that they don't fix it. They paid $168 on a $900 bill. But I still had to pay a $100 deductible. So technically, they only paid $67.

I needed to get my car repaired and my mechanic and I called. Omega said some things were approved and then, at the last minute, it wasn’t approved. It took almost two months for them to approve everything. So, I was without a car for a while.

I’ve had an assortment of brake-related or suspension-related repairs and I'm satisfied with Omega’s service. The process is streamlined and the coverage is good.

The person who called me took his time to explain the warranty to me and all the benefits. And it sounded like a great deal. I had to have my brakes redone which is part of the maintenance plan, and my oil changes. I also had to have some major work done. Omega Auto Care covered it and I just had to pay my deductible. There were a couple of times when I went and got my oil changed over the weekend, and I had to submit to get my money back. Those also went well. I love the service. I like the comfort of knowing that I won't come out of pocket a big chunk of change if I have something major happen. And I have the roadside assistance. When I need a vehicle inspection, my maintenance plan covers that. There's a lot of benefits to it that I’ve really liked.

The truck died on me so I had to go to the shop and got a battery replacement and an oil change. I had to pay out of pocket, which was the problem. I got it reimbursed for the maintenance program but it took a little bit to receive the claim. I just got it last week, so it took over a month. I talked to somebody the very next day, and they switched something with their policy to where you get any work done. You just call the company and they'll pay for the services instead of reimbursing you. I was a day late on it.

I'm disappointed with Omega. When I did a contract with them, they told me that I will pay only $100 anytime that I have an issue with my truck. But I have an issue with the mirror in the driver's door, and I have to pay $200. I'm not supposed to pay that amount of money. I'm already paying them every month the amount of money that they ask me to pay.

I was at the dealer and they took care of the claim. I gave them a copy of my contract. However, the dealer couldn’t get someone to cover me. I spent an hour at least on the phone, calling different people who had no idea who I was. Hopefully, it'll go smoother next time.

We made one claim and the experience was good. Omega got everything paid for. There were some issues there though. The repair shop had spent a lot of time on the phone and they weren't happy about that. It took about two days to get the authorization. There was also an issue with the parts, whether they were authentic or used. The axle into the control rod had a bust in it. It was clearly something that was a warranty issue. Omega paid for the labor, but not the parts. The repair shop wouldn't do the repair with the parts Omega had offered to pay for. We ended up having to pay for that out of pocket for $1,000, which I don't think was fair. The car was taken apart at the shop, so couldn't go somewhere else. We felt held up about that. Other than that, everything else has been positive. I saw the price to be very competitive, having shopped around to other companies.

Omega seems to be good so far. The shop that I took my car to didn’t want to charge Omega. I paid for it out of my pocket and Omega reimbursed me some of my money back. They also paid for my oil change. They were very nice about it. It was a guy I talked with. He gave me the fax number and the phone number that they’re supposed to call if my car goes in the shop.

I go to the dealership, and they service my car. While they are doing the service, if there’s something that needs to be done that’s under warranty, then I just call Omega and let them know. We get so much back on the oil change. But the thing with Omega is they don’t answer the phone.

I have used Omega for getting reimbursed for parts that break. I thought they would do the whole thing instead of a portion amount of it. But they’ll only cover $150 of it. They covered so much for the brake pads but that’s it. I wanted to have my rotors replaced, but they didn't cover that. I was a little disappointed when they told me that. Also, the rep told me that if my rims got damaged, they were supposed to fix them. But I checked with the dealership, and they didn’t know. I’m not sure if that portion of it is covered or not.

I had a bit of a trouble with Omega Auto Care when I had a brake job done. You're supposed to contact them at the time the repairs are being made, and the car repair shop had trouble getting ahold of them. I called Omega later and they paid me what they would have paid the repair shop. It was good to have them even though I had to pay part of the cost.

I love Omega Auto. I had left and then I had a problem with a different warranty company, and I came back to them. Usually, any time I have a problem with my car, I just call in to put in the claim and they take care of it. Sometimes, I have to go back and forth with the adjuster and the dealership because pretty much the dealer will be overcharging. Other than that, I just make my payment and they pay the rest after I put the claim in.

They take care of me very, very well. Sometimes I have a hard time getting in contact with them when I'm getting something repaired. But then I just fax them my receipt, and then they send me a check afterwards. Omega told me as long as it's a licensed mechanic that I can take my car to be fixed there. But when my shifter gave out, I took it to a licensed mechanic and they already started working on it. But then Omega told me that they were not gonna pay for it because it was a recall. But I ended up paying all that money out of my pocket. I was pretty pissed off. That really set me back big time. I was very, very, very disappointed.

I used Omega for reimbursement for a couple of oil changes and for the replacement on a battery. I called in and they told me how to submit it to them. They gave me their email address. I took a picture of my receipts and sent it to them. Within 30 days, I had a check in the mail. I hope that if I have to file a claim, it would be a positive experience.

People told me that Omega's package was the best one, and that’s what I’m paying for. I received the packages of the read-out that Omega sends after I bought the package too. When my car has a problem, I take it to the shop. I do all my service outside of Orlando, and I explained that to the person who sold the policy to me. The person told me that they’ll take care of everything, including wear and tear, like tires, and oil changes. However, when I had to do my brakes and took the car to the shop, I showed the guy the card. He called Omega, and he said, “Yo, Navin, they don’t want to do this. They don’t want to do that.” Omega helped with a bit of it, but I didn’t get what was promised.

The rep at the signup made me feel confident that I was gonna get help take care of my issues. He very well-represented what services were offered. But the first thing that I had a problem with was something that wasn't covered. Right now, I'm waiting on a third claim. So far, I haven't had one that they covered.

Customer service was very good. Sometimes, I got to a dealership and tell them I have a warranty and they say I don't have it. I call Omega and they talk to the people at the same time while I'm at the dealership. They let me know that it's covered. But it would be nice to have the parts that they don't cover in the manual.

There's a lot of stuff that they don't cover. But they covered the main stuff like the motor and the transmission. The only problem you're gonna have with Omega is that when you send them the information, you're gonna go through a lot of challenges. It’s good that they can get their money each month. But it's not good when you can't communicate with them. When I call there and need information, it takes me a minute to get to them.

When I signed up with them, it was fine. The service has been great. I’ve used them once. We had a mix-up, but we got it all squared away. I like Omega. It works.

I have been very satisfied with the service. I used it not long ago when my air conditioning went out. I called, took the car to a new place, and Omega took care of it for me. On a different note, I was going to get my paperwork out and call to make sure that I still had coverage because I've been getting a lot of calls from other companies saying that my coverage had been canceled. I certainly hope not because I've paid on the coverage for a long time and I used it, but that shouldn't be a reason for me to be canceled. I was going to call, but then we've had a death in the family. I'm not at home, so I can't look stuff up.

The signup and application was pretty easy. It was on the phone and the rep was good. Submitting a claim is easy too. All I do is send a picture of my receipt.

When I signed up with them, it was good. I spoke to a representative. I've had it for a couple of years now. They could keep a better communication, though.

Their service has been excellent so far. Every time the dealership contacts them, they take care of whatever issue that I'm having with my vehicle.

My power window on the passenger side and a running board on the driver side would not go up and down and a rear parking sensor and a heated seat were not working correctly. They got most of it done but there's some controversy about the running board. The Smart Auto people are saying that they don't know if that's gonna be covered or not. My complaint about that is the policy is bumper to bumper. I have another complaint because Omega called for an adjuster, which is fine, except for the fact that they tell the shop, “We're putting in the claim for an adjuster.” Then the shop needs to have my car on hand for 24 to 48 hours. They could close that window a little bit more. Also, if you go online, they list the auto body shops that accept the coverage. In my area, that list is pointless. You have to go to a dealership. None of these outside shops wanna deal with extended warranties. Nonetheless, we just signed up my husband's truck with Omega.

I haven't had a very good experience with Omega. It came with three free oil changes for the first year. For the first oil change, I took it down to the biggest Chevy dealership in our city. The guy that I took it to, I've known for 40 years, and he's worked there all the time. He called and called to get the oil change taken care of. I picked the truck up and Omega didn't pay him for another week and a half. So, the next time I took the truck down to get the oil changed again, he refused to deal with Omega.

The payments take long. I was with them for a year and seven months later, after I've been doing my oil changes all by myself, I found out there's a maintenance for a year. So I didn’t get any of that money that paid for my truck as far as the oil changes. I told them I've done all this and they said, "No you gotta do it within a certain time limit." I said, “Nobody told me that when I got service. Y’all just took my money out of my account right away, 300 bucks. If I only knew that was there, I would’ve gotten more money."

I pay 95.99 a month and I never use my warranty. I've had it like a lifetime thing. When I had an issue, it wasn't covered under the warranty. They just put $20 towards it. I was like, “Okay. What's the point of having this?” And then I thought, “My car's a little older. What if something major happens?” This has been a pretty poor experience.

So far my experience with them has been good. But it's a lot of money that I'm paying out.

My first claim was nearly fully covered. I've had a couple of other things that had to be done that wasn't covered but it weren't so bad. There were a bunch of snags because the dealership wanted to do a full motor replacement. Omega said that might not be necessary and they had a third-party inspector come. My vehicle didn't need a full motor but it needed other parts so it was like a teardown rebuild. Some parts weren't covered like the exhaust part. So, I had to pay a little bit more. Other than that, the claims process is fairly simple and they communicate well. I also had a claim for the water pump of my wife's car that had gone out and they covered almost all of it.

I grilled the reps really well and they seemed to answer all my questions. I used to work for an extended warranty company 20 years ago and they told me a lot of things have changed. The laws have changed so it's different now. I used to feel bad that people got duped into this because they had these extended warranties but everything they were calling for weren't covered. I liked Omega's bumper-to-bumper coverage. Everything that I was looking for was in there, and they covered it. It was straightforward. My last claim went pretty well too. If I had the money, I would get it again. On top of that, my car's mileage is almost to the end.

I just utilized the warranty for a brake change, stop brakes and rotors. The shop called the company and they handled it between themselves. Omega Auto Care covered the rotors. The process was pretty seamless and I didn't have any problems with it. I didn't like the fact that they had services that expired over time and have since expired, yet, I pay the same amount. That seemed a little shady, but apparently, they were giving those services free for a period of time on top of the warranty. They're much needed routine maintenance things though.

I had a turbo replacement done and it was great. I just dropped the car off. I wanna keep the warranty, and I will recommend it.

The Omega rep explained that the mileage for the plan was better than what I was getting through the dealership. It would have longer-term coverage, too. Instead of six years, it's seven. One time, I was driving to work and the check engine light came on. It said, “Stop as soon as possible.” That was a mile from work so I went ahead and went to work, got my phone out and called Omega.

When I called the second time for them to pay the company where I went to do the oil change, it took a while before they could pick up my call. Apart from that, the process was okay.