Omega Auto Care Reviews

I recently had my 2021 Silverado serviced by Omega Auto Care for a transmission issue. The local repair shop handled the entire claim process, which went smoothly. All coverage issues were managed well by Omega, and my vehicle was ready by the end of the same day, even though bad weather delayed my pick-up.

I recently needed to file a claim with Omega Auto Care due to a noise coming from the right front side of my car. Despite having the policy booklet, I hadn't been able to review it because I had just broken my shoulder. However, when I contacted Omega, they confirmed that my coverage included this issue. They explained their service process, provided a list of authorized mechanics, and suggested using their recommended service providers to avoid high costs.

I learned about Omega AutoCare through a letter in the mail. They offered the cheapest extended policy for my car, a Mercedes GLE Coupe, with better coverage and longer years than any other policy I looked into. I initially had a repair issue with the passenger rearview. The warranty company sent a replacement, but it didn't work. However, they shipped a new one, and the entire claim process took about two weeks. Despite this hiccup, I'm very satisfied with Omega's claims process, especially for the price. They even gave me $50 or $100 off my first maintenance. I've recommended Omega AutoCare to my coworker and even got a policy for my husband's car. Overall, the service I've received has been excellent, and I have not received any incentives for giving a positive review.

I recently had a repair issue with my vehicle where the electrical window motor failed, preventing the window from going down. Luckily, I had coverage with Omega Auto Care, which I had previously used. The entire repair and claim process went smoothly, without any issues, and everything was resolved in about two days. My experience with Omega Auto Care has been great, and I would give them a 5-star rating based on my satisfaction.

Last year, I took my car to a dealership for a routine cleaning, which was covered under the warranty I had purchased. Unfortunately, after the service, my car wouldn't start and exhibited strange electrical issues. The dealership kept it for about 10 days, and while they initially speculated it might’ve been a battery issue, they also suspected water had seeped into the electrical components. Eventually, they replaced the battery, and the car was in working condition again.

I had an experience with Omega Auto Care regarding my auto warranty and a claim for my car's compressor. While the initial repair was completed, I've been facing ongoing issues with my air conditioning and heater. Sometimes they work, sometimes they don't, which has been quite inconvenient. As a caregiver, I heavily rely on my car and can't afford the extra costs of a rental vehicle while sorting out these issues.

Got a midday cold call from an anonymous fast talking agent who would not initially share who they were, what they were phoning about, why they had my information, or how they represented my initial brand (Honda). I was then transferred to an even faster talking 'specialist' who quoted me $179 for a total of 5 years extended auto warranty. When I pressed, they finally admitted it was $179 per month which equals to $4296 which is approximately 1/3 the cost of my whole car.

They take forever to get in contact with and they don’t cover the full price of parts and labor. I would not recommend this service provider. I've had my car in the shop twice now and both times the car has been in the shop for a whole week for something I could've fixed myself in a more timely manner.

I used Omega in October for a front passenger strut. The claims process was straightforward and hassle-free; the dealer managed everything, contacting Omega directly. All I needed to do was sign, which made the process very convenient. The repair has held up well so far, and I haven't encountered any further issues.

I recently had an experience with Omega Auto Care involving my Dodge Caravan, which had an oil leak. The leak was significant, as it was draining down into the engine. My experience with the repair and claims process was good. We had to wait about four days for the parts to arrive to fix the issue. Omega mentioned that we could drive the vehicle during this time, but we didn't feel it was smart to do so given the circumstances.

I recently purchased a 2019 Encore and decided to go with Omega Auto Care for warranty services. My experience with them has been wonderful. I had to take my car to a mechanic and was pleased to hear that they had no issues dealing with Omega Auto Care. They assured me that I had made a good choice and even recommended I keep the warranty.

Had major engine repair needed with collapsed lifters on GMC truck. Only one side needed replacing but adjuster told dealer to replace both sides so they wouldn't have to go back in later and do other side. This way way beyond my expectations and a smart move by the adjuster. They paid over $5000 for repairs. I paid my $100 deductible and had to cover some extras dealer thought needed to be done but very satisfied. Took longer than expected but because dealer was slow in diagnosis and calling omega. Omega offered me rental car for week but because I was gone on vacation in another vehicle chose not to us. Personally talked to two employees Shawn and Ted who helped expedite communication between adjuster and dealer. Very happy with my experience and feel good about moving forward with Omega.

I don't recommend it, it's not good at all, I bought the most expensive coverage and I paid for a year and when I went to the workshop they didn't want to cover my repairs and a very bad service, I don't recommend it, they promise you, they promise you.

I called Omega and let them know that there was a problem with my air compressor and I was taking the vehicle to the dealership. And whenever I took it to the dealership, I let them know that I had Omega. They contacted them and they let them know what the cost was, and they got back to me. I ended up having to pay money for it also. I had to spend 200 something dollars. They did it in two days. But I told them, I didn't have transportation to pick it up that particular day. So they said, "You can pick it up the next day." I was very satisfied with Omega until it came up where I had to pay some money. But I said, "I'd rather pay some than have to pay the whole bill."

I received a phone call from Omega offering me a plan. I liked the offer and took it. It keeps me from having unexpected bills for repairs if something was to arise. It's a nice security blanket. When I had an issue with the window regulator on my 2019 GMC Denali, I turned the vehicle in to the dealer and requested them to contact Omega. I have the number in the book and gave that to them. They diagnosed what the problem was and found that it was, in fact, the window regulator that was bad. They called Omega and got the claim approved then called me and told me what the approval was. However, I didn't realize Omega was only gonna cover 50% of my claim. I was confused on that and went back to my booklet. I didn't see where it showed that that was only gonna be covered 50%, but it is what it is.

We had a claim that we had to file, and we had taken the car to the Volvo dealership. Omega wanted me to pay a portion of the repair over what my deductible was, and they said that the Volvo dealership's hourly rate was out of line in terms of what their hourly repair costs are. They were saying it's $220 and Volvo never submitted the change of what their hourly rate is and that based on the repair facilities in that area, they're overcharging for the cost of the hourly repair rate. But they're talking about another off-the-side repair facility which might charge $160 an hour instead of $220 an hour. Car dealerships charge top dollar because you're bringing your product that's their product into the shop.

Omega should make the claims a little easier. If you take your car to get serviced, Omega should have the dealership call them or later on charge them for the oil change because it was a little hard submitting a claim for an oil change on my end. Other than that, I'm satisfied.

I was totally pleased with Omega. They came through and took care of what needed to be taken care of. The evaporator went out on the air conditioning system of my Ford F-150. To replace that, they had to take out the entire dash. I'm happy and completely satisfied with the Omega claim process. I'd recommend them.

My '14 Kia Soul is covered by Omega. As far as claims, I had a blower motor put in. I had a few things, and they have covered everything so far.

The AC of my vehicle stopped working. I took it to a Subaru dealership. They looked at it and they diagnosed it for what the problem is. I showed them the insurance card, they gave Omega a call, and then it went smoothly after that. The claim process was very nice. I would recommend Omega to others, especially if they're military. It's very handy to have and very affordable, too.

The motor went on my window, and I took the car to a shop to get it fixed. Where I took it to, the tech did the work before he did the claim. It said I had a $100 deductible, so I assumed the only thing I would have to pay was the $100, but I ended up paying almost $300. He said Omega Auto Care only paid some of the labor. Omega should let people know if they would not pay for the whole thing.

To no avail will these people pay off on claims. Takes over 2 weeks just for denial of claim. Had warranty with roadside assistance and was told it would cost me $27.00 for tow. Don't have water in my oil, I had oil in my water, turbo engine. Blown engine. Denial on claim..?? Why did I even purchase an extended warranty.. This service comes @ a price of over $200 per month... Phone # on contract card not even right.. What a scam... Better luck with any of the other auto warranty companies in my opinion.. (who does that..??) Could give longer review but they will just edit it out.. Be very leery on your purchased car warranty.

Highly recommend them. It is a great experience. This company is trustworthy in my personal experience because they are professional with great work ethic, and good services. Also, they deliver the results that they promise you right from the beginning. Working with Them And He was a pleasure, he is prompt and very professional.

I have Omega for my van, and I'm okay with them. I took my van to the shop I used to work at and my claim was completed in a week because Omega had to ship in the part. They replaced my AC pump, but they used another brand. When the adviser told me that they ordered their part for the van and they used their part, they didn't use a Nissan AC compressor. The AC is working fine though. It's giving cold air like it's supposed to.

Omega is a good and reputable company. They didn’t try to question me about anything. They have been great. Omega told me that the repair shop didn't update something. The place that repaired it's statement wasn't up to date. But it took two days. It was easy. However, I didn't know that Omega would provide the parts so that threw through a loop, and I had to pay $100 out-of-pocket. Other than that, I'm satisfied because I have been through another extended warranty company and they screwed me over. I was upset. They tried to say that I didn't give them the correct mileage. I said, “No. I know what I gave you.” I even screenshot it and sent it to them. I dropped them, and that was when I went to Omega Auto Care.

My AC compressor went out. My air quit working, so I went to the shop where I bought the car from and had them fix it for me. Omega was giving them a hard time with the pricing and they wanted the mechanic to wait for them to ship the part. They get it at cheaper price. But I bought the car from this shop and I bring everything to them. The mechanic went ahead and repaired it for me but he said he doesn't wanna do any more work for Omega because of this. I'm not happy that I can't bring my car back to the shop where I bought it from to get work done.

I have Omega for my 2019 Kia Niro, and they do right. They had my axle CV joint replaced, but they took a little time to do it. They try to get my payment in earlier as well.

My AC went out and I needed a crossbar and a strut, but Omega didn't cover that. They didn't cover all Ford parts. They just covered the air conditioning. So, I felt like I got bamboozled on that. Filing the claim was kind of difficult because they didn't even have the right VIN Number, and they had some random VIN Number on my account. So it didn't go as smoothly as I thought it would. But Omega paid for the part and the labor. I'm grateful they were able to fix my AC because it's hot in Houston.

My Kia Sportage 2015 is covered by Omega. I had to file a claim for my AC, and their claim process was not that smooth. I sent my car to the garage, and then the garage contacted them. They said they wanted to come and inspect the car before they started fixing it. I hired a car to use that time. So, my car was in the garage the whole time. They sent someone to inspect the car, and they gave them a go-ahead to fix it. They approved 1,500 to fix my AC. And later on, the garage contacted me and said I have to pay $400 on top because the money that was approved was not enough to cover the cost. So, I ended up paying an extra $400 from my pocket, of which I was only supposed to pay $100. So, in total, I ended up paying $500.

I had my car in the shop and I needed a regular battery, auxiliary battery, and the alternator. Omega assured me that they were gonna cover it but when the time came, they only covered half of the alternator. I was supposed to pay for the auxiliary battery and the regular battery, which wasn't covered, but everything else should have been covered. Because of that, I'm not with Omega as of now.

I took my vehicle in for a service and to get the AC fixed. Omega said that they would be able to replace it and the process was good. I'm not with them anymore though. It was too much money and I never ever used it. The one thing that's really annoying is I have to cancel my contract via sending in the booklet that they originally sent me, which is really stupid. I don't see why someone wouldn't be able to cancel that policy through the phone or over the internet. I sent the booklet back, and they said that they never received it, then they tried to take money off my account again. I went to my bank and told them to stop those transactions, so they're no longer allowed to take money off my account.

I have a 2019 Chevrolet Silverado covered with Omega and I filed a claim for the transmission. The repair took a little bit longer than expected and I was expecting it to be more quickly. but everything was good. I’m 98% satisfied. I recommend Omega because they did what I expected from them, so I'm happy with them.

I talked to the person from Omega and I was told everything that was covered. I needed it and signed up for it. They didn't hesitate to pay for everything they were supposed to when it needed to be fixed, unlike most places do. I’ve been with Omega for three months but my finances changed this last month and I just moved. So, I have to renew my warranty. I talked to the guy and he said to call in when I had the money. Omega is true to their word. I've already got two other people to sign up that I know.

I used it twice in the last year. The last one was for a sensor. All of a sudden, my car wouldn't shift out of second gear. The speedometer just stopped working so I took it to the mechanic and they said it was the sensor. They replaced it and everything seemed to be okay. It happened once other time, but when I took it to them, it was fine. There was also another claim that ended up costing me $800 instead of just the copay. There was only a certain amount Omega covered. I'm thinking of canceling the policy, though, because the car is almost 20 years old. I've come to the point where if it's time to let it go, it's time to let it go.

Submitting a claim was easy and everything was fixed in a timely manner. I’m not very mechanical but I'm driving the vehicle and it's running well. I love my policy. For my lifestyle, it's great. My friend had a truck also and her policy was expiring. I told her about my experience and she now Omega. She loves it as well.

I had one claim and it went fine. I would like to have a copy of all that Omega covers though.

I have coverage on my 2021 Volkswagen Tiguan and I’m satisfied with the claims process with Omega. The experience has been good. I only used it a few times and they're reliable. But I don't like that the girls keep calling about the payments. She called me like she a bill collector.

My warranty was about to expire and I heard about Omega through someone over the phone. I researched and called back and decided to move forward that way. I needed to get something replaced and I saved some money by using them. So, that was nice. The repair was super quick. I went into the dealership and told them my car was doing this funny thing. They looked at it and said they could buy the product for me. By the time I came back, they had the product and had the car fixed, and had already gotten what they needed from Omega.

I got a good deal on my extended warranty, and the coverage is good. When a part broke in the emergency breaking system of my 2019 Nissan Q, it was easy for my repair person to call in and get the claim approved. It all went great. I've already said to my friends, “You need to get an extended warranty, and you need to pick Omega.”

I had a regulator fixed in the window. Everything was very good.

Omega covers my 2014 Jeep Cherokee Summit. I like having the policy because it gives me peace of mind. Sometimes, it takes them a while for them to get back to the dealership or somebody when they're fixing the car, but other than that, everything's good. I also had it on my other Jeep, and the claim process was good. They got it repaired. It took a little bit, but I was satisfied with it.

The water pump went out on my Toyota Camry and I didn’t have any problems with the claim. The dealership did it for me. Everything is going good and I like Omega.

I have a 2019 Hyundai Tucson covered with Omega. I filed a claim when a rocket hit my windshield and it wasn't very good. I had to pay a $500 deductible because they said they don't pay for windshields. Also, I couldn't even get the customer service. I had a hard time trying to get them, and I had to wait on the phone for them for a good while. About half an hour waiting on the phone to get some service and somebody to help me.

I have paid for a car warranty on 2 of my vehicles for close to a year. $86.00 for Hyandai, and $82/mo for my GMC 2017 Truck. The truck was having some issues with the seat AC element and the radio skipping stations. I called them first before bringing in the GMC truck. I was told at first it was not covered and then when I went to cancel the policy, they called back and said it was "covered". What I found at the end: was a total coverage of $300 for the radio that needed a Front control assembly costing $768 plus the labor which is $210 per hour when Omega reimburses at $140 per hour.

I did not like Omega. They had to send the part to my mechanic and they held my truck for a little bit of extra time. It was a routine repair and yet they had to ship the part in. I was very unimpressed. I was without a vehicle for three days maybe. In my last auto repair, a big concern to me was whether my mechanic had to get parts from Omega or could he just get his own parts and put them in the vehicle.

The repair process was a lot of hassle. It was something that I did not know at the very beginning, but Omega would not cover the repair. It didn't go so great. They could have told me all of the do's and don'ts besides reading the book too. I won't go with them next time.

Omega charges too much and their customer service is very bad. I brought my car in for a rear wheel bearing. The rear wheel pin was leaking and they wouldn't fix it. I had never been late for a payment, but when Omega denied me my service, I didn't feel like the purpose of having it was validated. I have canceled with them since the second of last month. I started not to get them because they were very abrasive. The people skills weren't there at all. I also got an email from some people called PayLink and they were still trying to get money from me even though the policy was canceled way before the payment date.

I did a claim for my 2014 Jeep Grand Cherokee, and I'm 100% satisfied. I haven't had a problem yet. However, I need to know if I can add another vehicle to that auto care plan.

Omega has been great. When I first spoke to them, they were wonderful. Their price has been fair as well.

It took the repair shop four days just for them to get through to Omega Auto Care to get the approval, which left me without a vehicle. It was very long and tedious. But everything else was great.

I had an oil change and the claim process was pretty simple. I didn't have to do anything. I just gave my information to the Ford dealership and they took care of it all. Omega worked well for me.

Omega Auto Care's price is a little high compared to the rest of them. But I'm very satisfied.

My wife had trouble with the radio for the Terrain. It quit working. It wouldn't get channels, so the antenna was bad. I had to take it in and get it replaced. It would cost me $350 to get an antenna fixed, so I'm kind of glad I had the insurance with Omega to help me pay for the rest. I filed a claim with Omega on that and I've got $100 deductible and then they paid the rest. I had a good experience when I put in the claim. It got all done fine, and then everything worked out great. It was easy. I just made a phone call. I'm satisfied with Omega so far. They worked with me when I had to get my vehicle fixed. They took care of the problem.

I needed to use Omega on my 2017 Dodge Charger and they came through for me. I did the radiator on one claim and the control arms on another. I also did a claim on the lower control arms on the side, then another for the radiator. I had a motor mount done, too. In the beginning of the claims process, it took time getting a hold of them. But once I got through and they got the ball rolling, everything went well.

Do not use Omega Auto Care for nothing, because depending on the type of car you have, they will not pay for anything. Before I agreed to the terms, they said they would cover electrical, mechanical, motor, and transmission. I started having complications with that. Mine is a $80,000 car. I let them know that before we accepted terms. I also let them know that the parts were not cheap, but they still agreed to fix my car. I ended up having to fix my own oil cooler. I had to supply and pay for the labor for my suspension. And they didn't wanna pay for my motor nor transmission that the policy covered. I had to pay for my own. My mechanic called them many times and they put us on hold for hours. I would call them and make me hold. I would leave the number to return the call back, but I never got one. I felt like I was avoided.

I have a Kia Sedona and a Chevy Equinox covered by Omega. I filed claims for both cars for a couple of injectors. The mechanic put in the request for the one that services it. They called autopom! and they got permission to have it repaired. Then we just paid the minimum that we needed to pay to get the car back. We're both very, very satisfied with it. Omega was there when we needed them. They did what we had signed up for.

The repair was done, but I came out of pocket a lot of money that I thought I was gonna have help from Omega. I didn't get the help that I was told. I didn’t like it. But I had no other choice if I wanted it to be fixed. The guy that I talked to at first when I got signed up with Omega wasn't working there anymore. He was the one that told me that with what I was signing up for, I would be covered in that area. But when I needed the assistance, I wasn't covered.

The only complaint we have with Omega was that it took a long waiting time during that call before they picked up. But other than that, the service was okay. I will recommend them.

It was a good experience. I didn't have any problems when I had my Toyota RAV4. I bought a new vehicle so I'm not covered anymore.

They deal with the mechanic shop and my mechanic is telling me that sometimes it takes forever to get ahold of them. It takes a couple of hours before they can respond but other than that, it's pretty decent. The main one I had was for the 2007 Toyota Tundra and they tried to do something with the transmission and that one took a little longer to approve. It took us almost three or four months before I got my truck back. But other than that, they've been taking care of me when I need it.

I had work done on my transmission and the claims process was expedient and everything was clear. I was without a vehicle for at least three weeks and a rental was offered but I didn't use it because I have a second vehicle. Omega has been the best I've had yet as far as being expedient, getting back to me, and answering all my questions.

They did a door lock actuator for me and the experience was good. The people at the dealership contacted Omega and so we really didn't have to do anything. They completed the work in one day. Everybody did good.

I've been with Omega for the last five years. I renewed again this year. I didn't make a claim for last year. But one time I made a claim for my tire, and it was not approved. The dealer sent the bill for four tires and he said they would approve two tires, but that one was not approved. I'm disappointed.

Reading the reviews, you would think this was an excellent auto warranty company, but my experience has been the worst and very stressful. About two weeks ago, I submitted a claim because my malfunctioning light came on. I was able to drive it to the nearest dealership. When the adjuster finally contacted me almost a week later. He informed me that he needed a copy of my auto service invoices, but if I didn't have one, it would not be a problem.

I did not have a very good experience with Omega Protection Plan. They signed me into a contract full knowing that my vehicle was imported from Canada. They took my money for 6 months. Now they cancelled.

The tranny went out and Omega Auto Care put a junkyard transmission in it, which will not last. They wanna replace them with junkyard parts. That's what they do instead of putting new parts in. It doesn't make sense because they know they would pay for that transmission again within a few thousand miles if they pull them out of a junkyard, 9 times out of 10. And this thing, I just got it, and I'm gonna take it in, find out why, but it wants to take a while to shift into fourth to fifth gear and I have 4,000 miles on that tranny that they wanted a junkyard put in.

Omega covered a fuel injector that had to be replaced. I also had suspension issues that they had to take care of. They covered all the repairs in terms of the coverage, but when it went to getting work done, they wouldn't cover the whole labor rate, which was advertised that they would. The dealer's rate is higher than they would allow so I ended up paying. I was a little disappointed in that. I had to pay a lot of money to get my car out. It was about $300 more than I should've.

Omega covers my Durango and when I made a claim for the transmission, it took two months to finish the repair. The claims process was easy and everything went great.

Omega Auto Care is the worse experience. A total scam. I think they treat enough people right to get a few good reviews. They wouldn’t even take care of a $53 oil change. So many excuses. It’s ridiculous if anyone is interested in a class action lawsuit call me **.

I had gone out to the cemetery one day and all of a sudden, I got this message that my 2014 Ford Explorer was overheated so, I shut the vehicle off immediately and called the mechanic. He told me not to do anything and he would be there shortly. He came and put some water in it for me to be able to come home. It was a holiday weekend and I took it to the shop on Monday. I don't understand why Omega didn't pay any more than what they did on the vehicle. And it was hard to communicate with them. The owner of the mechanic shop had a hard time getting his money. He seemed to have quite a bit of trouble getting Omega to approve what needed to be done on the vehicle and when he was finished, they didn't want me to have the vehicle. He got his money but he had a hard time doing that. That's just the way Omega works.

I needed to repair one of the sensors of my Nissan Altima. It was difficult getting in touch with the Omega representative to help take the claim. But we managed to find someone. I was told that I had to call earlier in the morning to get somebody on the phone right away. I'm satisfied with the claim process. The repair shop that I went to tried to charge me. But I said, "No, I think I can get it waived." They weren't aware of that. So I had to call back Omega and someone kindly sent over the invoice, letting them know that it's waived and I didn't come out of pocket. I had a good experience and I would recommend them.

With my first experience with Omega, I had to pay out of my pocket $600. Now, I had to go back to that same place twice and this is my third time that I have to go because what they put broke down twice already. They made me feel like Omega wasn't working right. They didn't wanna pay for these parts. But the guy said, "I wanna put my parts because I don't want you to come back." But I ended up going back twice. Now, it's gonna be the third time even though he said he didn't wanna put the parts that Omega was putting. That's why I had to pay $600 over the deductible. But Omega did really well and I've had a good experience with them.

Omega is a good thing to have and it helps with the cost but it's very difficult to get ahold of them when I need service. They don't pick up right then. I had developed a problem with my windows. I went to my dealership and they wanted to see the policy. I gave them the card and they called the number. Two hours later, they finally got ahold of somebody. That was a big inconvenience. When you finally get ahold of Omega, there's not too much to complain about but the process of getting ahold of them is not good at all. I had to go home and they had to give me a loaner car. It is very disheartening and scary that you're dealing with a company that's not responding.

I had a major situation with my car and I contacted Omega. They came in professionally and met with the AutoNation Hyundai dealership in Tempe. They sent a representative out to see what the problem was and I don't know what they did, but the representative gave the permission to fix the problem. I was forever grateful two times. The first time was the front of the air bags and shocks. They said that usually, when the front one goes out, the back one goes out and a month later, the back went out. The representative came again, assessed it, and made a judgment call. It was repaired and I really wanna thank Omega. I'm thinking about putting another vehicle up under them as well and I've been referring people to them.

The customer service is good. I understood everything they explained to me. Also, whenever it's time for me to pay them, I had no problem with getting through and paying them. But I had a claim and I didn't like the hours on the rental car because I don't think it was enough time. However long the job is on the car, that's the only amount that they'll pay for you to have the rental car. Other than that, I was very satisfied with Omega.

Omega Auto Care did a very good job. Only when I called them is when they were not good with behavior. But it was a very good experience with them. I would recommend them.

Omega Auto Care was the best option for me. My policy has cancelled out four times. That's because they pull the payment out. But somehow, my bank reversed the payment. But when I called the bank, they said there was no problem. I called Omega back, and they had to reprocess it three times before they got it. Besides the payment issue, everything else gets handled quickly with no problem. That's what I like Omega the most. The wait times are not that bad depending on what time of day I call. Every time I called, they answered all my questions. They go above and beyond. Omega is a good company.

I've had a couple of claims that went through. This is my second time doing an extended warranty. I had my last premium for that plan. Overall, it has been good. There are some things like extra benefits, batteries, windshield wipers and other smaller things, it's only in the first year that I can replace them on the plan. Omega Auto Care should make the consumer more aware of that stuff.

Right now, I'm not too happy with Omega. I put my 2020 Nissan Pathfinder in the shop and was trying to get all three things done at the same time, and they wouldn't cover two of the things that I needed fixed. They said it wasn't part of my package. One of the things is $1,700 and the other one is $1,200, and I don't have that kind of money right now. I thought that I had bumper-to-bumper coverage, including anything that had to do with the motor, the transmission, and the powertrain but apparently, everything that's included with the motor is not covered. Omega did cover one thing. The claim process is fine. It's just getting the work done that needs to be done that I was not satisfied with.

Omega Auto Care jerked me off on my Buick for months. Also, they still owe me $500 for my rental car that I haven't got for over a year and a half. I've had them on my Dodge since 2010. I sent all the bills and receipts to everybody to get my money back. It was over $500. I never saw a nickel. I called and they told me that they were looking into it and they would get back with me. That was months ago. That means I'm never gonna get it. After this policy is over with, I will not renew with them. But a bunch of people got policies over there that I recommended it to. I recommended them to my friend and his wife's new car. And one of my kids got a policy there.

I had my brakes done. That was difficult because I went to the dealership and Omega Auto Care didn't put the time in on time because it skipped my mind that they only cover so much. And as I looked at the warranty, they said they cover brakes and calipers under the agreement. But when I took it to the dealership, they waited to hear information back from Omega. I wasn't happy with the way that process went. That's why I prefer not to go to a dealership because they seem, "Hey, you lost your warranty. You got extended warranty somewhere else. It's no longer our problem." Other than that, I'm going on my three years having Omega and based on the vehicle, it's still holding up. I'm still paying that warranty every month. I would recommend them. They're good people.

I'm thinking about canceling Omega. When I was gonna cancel last year, they talked me out of it and told me that I qualified for a better premium. Since I've been with the company for the amount of time I have been with them, they told me I could get this new policy where if I get a newer vehicle, everything will transfer over to that vehicle. I ended up paying a little bit more for that but the only thing that they were able to cover me most recently was my transmission and that was used. I didn't know that the transmission was used until the mechanic told me that it was. I've been with Omega for years and don't know how I'm getting a used part, being that I've been paying my monthly fees on time every month. Prior to that, I had to get a suspension and come out of pocket on my own for that. That was 1,300. When it was a major claim, I was never covered.

It's been a pleasant experience with Omega. It was a little long on the wait time for claims but other than that, I'm satisfied.

Omega sent me a fan for my car because the dealership would've charged me $500. Then I paid the deductible and it was done. It went pretty good. But I'm no longer with Omega. I'm with American CarShield now.

Omega covers my Jeep Grand Cherokee. I filed a claim for a water pump. It was aggravating. Someone was saying I didn't have a warranty with them anymore and I was like, "Look, I've been with you guys since we had a truck, a Chrysler, and now a Jeep." I've called numerous people and I was really aggravated. Finally, someone figured it out. It was a hassle, but we got it figured out.

I was with another company, and Omega called me one morning and said that company was taking my money and they were out of business. I signed up with Omega, and when I put my car in the shop to be serviced, I kept trying to get in contact with them to see what they were going to do. My alternator went out, so I had to have my car towed. I gave the mechanic permission to fix my car, but Omega refused to pay for it at that time. First, they said I didn't have a contract with them, then they called me back. I kept on talking with them. I had my car towed in on a Wednesday, and it was the next Wednesday before I went and got it. I paid for it ‘cause I needed my car, then they said, “Okay.” I was told that it's $421 for my car to be fixed, and all I received from Omega was a check for $129. They said because the cost of the parts was too high.

I'm giving Omega my money every month but every time I need an oil change, nobody answers the phone so I wind up having to pay out of my pocket. When the radio in my car stopped working, they told me to take it to the shop. They were supposed to pay for the diagnostic. But I wound up having to pay out my pocket for that because nobody ever answered the phone. When they finally answered, they paid for the radio, but I didn't get my diagnostic money back, which was $195. They are playing a lot of games. They changed the name, but they're not taking new clients. I'm paying $159 for one of my cars and 100 and some dollars for the other car. But they're not answering the phone when people need stuff done. They need to get better with their service.

The company's commitment to customer satisfaction, transparency, and quality of work makes it a trusted choice for vehicle owners. While wait times may occasionally be longer, the exceptional service and peace of mind provided by Omega Auto Care are well worth it.

The coverage itself has been a lifesaver. I have had to use it twice already and both times, the claims process was smooth and hassle-free. The repairs were also completed in a timely manner and I did not have to pay anything out of pocket.

Horrible company, spend nearly an hour on hold to get ahold of someone. Then when you finally get a hold of someone they talk you in circles. My car has been sitting at the garage since Jan with the engine ripped out. They keep giving me and my mechanic the run around.

Don’t waste your money! My truck has been in the shop for 2wks. The repair shop had to tear down the motor, on the advice of Omega. The dealership, since tearing down the motor, can not get through to the company to go further. No one will answer their phone or return their calls. The dealership reached out to me to help them get through to Omega. I get the same runaround. I have asked to speak to supervisors. They tell me they don’t have that information. I stay on the phone for over an hour trying to help. No one will help. My truck has been torn apart for 2 wks taking up the shops bay. I’m at wits' end trying to get this resolved. A terrible company!

I'm very satisfied with Omega Auto Care. The price is reasonable for the month. Once the workers know what the problem is, Omega does a quick turnaround. The professionalism is amazing. The people are very nice when you call.

The repair was taken care off rapidly after Omega Auto Care viewed it. It was professional. Omega protects my car. They're better than Protect My Car.

When I got my truck back from the shop, they tried to tell me that I had to pay for something that was already covered on my warranty. After they put the transmission in it, they told me I owe them 3,200 for the deductible. I had to keep calling my adjuster back and forth, trying to get him on the phone on a three-way. Once I finally got him on the phone on the three-way, he started telling them everything that was paid for and what I didn't need for my truck. The guy told me, “Don't worry about it. Come get your truck and bring us $430." Two days later, there was a little snow out, so I had put it in the snow mode. After using that snow mode, it’s doing the same thing that it was doing when I took it to the shop. My brakes were sticking. Omega didn’t help and my transmission’s still messed up. They give you used parts.

One of the wheel bearings in the rear went out on my 2017 Nissan Rogue SV. I took it to Nissan up in Wytheville, Blue Ridge Nissan and they took care of everything. They called the warranty personnel, talked to them and got everything situated. I'm very satisfied. When I went to Nissan and showed them the warranty, they said they never dealt with Omega. They never turned a claim in or talked to anybody about that. They never heard of that warranty before. But they were pleased with the way Omega handled everything.

They were great. I filed claims for several things for my 2014 Ford Explorer - the starter and one time, the trans. I had no problems at all. They were there when I needed them.

I've had this warranty since 2014. I renewed it three times. Their customer service has been up and down. But for the most part, it's been okay. Sometimes they wanna use new parts. Sometimes they wanna use used parts. Recently, they had replaced the drive shaft.

The dealer took care of the claim. Their rep contacted Omega Auto Care. I had to wait a long time to get the fuel pump because they didn't want to use a brand name, original equipment. They wanted to use something else. The dealer wanted to put original equipment, but Omega Auto Care had a different brand so I had to wait until they got the part in. But it went smoothly. And if I made a call and spoke with them, everything was good.

I had a claim to Omega Auto Care. The other company where I brought my vehicle in had to file the claim, and it seemed to be fine, except the last time it did take them a while to get to where my vehicle was to check it out. Aside from that, the first time when they did the transmission went well. Then the reimbursement on the rental cars was good as well as the oil changes.

The transmission of my Yukon XL went out. I went to put it in reverse and it wouldn't move. I called. They had taken it to Precision. They said something about the inside of it. When they heated up, with transmission, it cut off. It wouldn't go. It was a long process to file the claim with Omega. We had a hard time getting in touch with Omega. We kept reaching out to them. It took me a month before I even got it done. When I went to pick the truck up, they said it was another part, something that they said they weren't paying for. It was $200 to reset it or whatever they were supposed to do. But I didn't pay $200. I said, "Y'all need to reach out to them because they're supposed to be responsible for it." They let me take the car.

I love Omega Auto Care. The service is great. As matter of fact, customer service is very good because I can get in touch with them quicker than I could with Protect My Car. Initially, I went with Protect My Car and had an issue with their service and the customer service. The rep said, "We are merging with this company called Omega and you might like them better. Plus, they have a maintenance plan." She told me how much that would be, and I said, "Okay, that's fine." So I went with Omega. I didn't pick them at first because I've never heard of them before but I'm telling people about Omega because it is a good company.

The starter quit working on my 2016 Kia Sedona and Omega kept sending the wrong part to Kia and wanting them to put in a part that was too big. Omega wanted to buy the part because they thought they could get cheaper. It was taken care of but it took longer. Still, the claims process with Omega was good. People should try it. I'm wondering though when my warranty is going to expire. They said four times that they sent a book but I never got it.

We have four different vehicles under Omega and the service is good. I just wish that they could figure out a way how the claims process can get done as quickly as possible when a claim is being done and if the service department is calling to get approval. Once they figure out everything, make a call, press a prompt and then speak with someone, that’s next to impossible. I don’t care for Omega’s claims processing because dealing with the service gentlemen, they don't have time to wait on long holds when they're trying to see or get approval for the claims. I had to take time out of my day to go. There were times I went to the service department and sat and waited on hold until I got a representative so they could speak with them. It could be 30 minutes or longer before you can get through to anyone so I don't like that.

My car wasn't holding power. I took the car to Midas to get an alternator. I needed another alternator. The mechanics claimed they got the alternator from Omega Auto Care. They purchased it. They said I needed a transmission. They put a transmission in. They put another alternator on. I went out and bought a new battery. Wasn't even my battery. So, I've been wasting money and time. My car is still having the same problems. I missed work. When the young lady, called me, I said, "You want your money, right? I need to go to work. I can't go to work if my car is not running right." So, I called Midas and they had an attitude because I kept bringing my car there. If they found out what was going on, I wouldn't have to keep bringing my car.

So far, Omega has been great. We had to get a starter and the process went real good. The guy called them and told them what the deal was. I went to a GMC dealership and told them what the deal was. They okayed it and they fixed it for us. We got the car out on the same day.

When my truck quit on me, I looked on the back of the card and called roadside assistance. They sent out a tow truck and they towed me to Graham Chevrolet. Graham looked over the truck and they found out that the timing chain in it broke. I'm very satisfied with Omega so far and I'd tell others to get it.

I'm very proud of Omega and I have not had a problem with them. You could take your car anywhere as long as they're licensed. Also, everything that I've had to make a claim on was a success and I thank God for it. When I had to have a transmission and heater core replaced on my Nissan Sentra, all I had to do was present my card to the service department and they did all the calling to Omega. They let them know what was going on, then Omega sent an adjuster of their own down to check out to make sure everything that service department claimed was wrong was really wrong. After that, they gave them consent to go ahead and fix it. Getting the transmission replaced cost $4,000 but I only paid the deductible. If others qualify to get Omega, I would tell them to go for it. They are a very good company and they're reputable.

Having Omega takes some stress away. I had a starter replacement and it took a while but they did it. My mechanic said something about instead of him picking up the part, Omega did it and sent it to him.

I filed a claim and for whatever reason, it wasn't covered. Omega said that I have the best policy for my car and it's saying the part is covered in the policy, but once it came down to it, they were saying it was not. The customer service is okay but I wouldn’t tell anybody about Omega. I was misled.

Marked resolved. A refund was received this morning. I appreciate everyone's assistance in this matter. Blessings.

Filing a claim with Omega Auto Care was amazingly easy. I came in and paid 200 bucks, and it was done. It was a well-done, quick job, and a good price. I hope they have a good facility. I'm getting ready to move to up around Lawton, Oklahoma in a month and a half and I hope they have somebody that covers that service up there as well. Go for it.

Once people signed up with Omega Auto Care, they would have a certain number of oil changes. I have not tried to have the shop put into those because that's something new where the shop could call. So, I have submitted an email to their fax number. I don't know about how successful it would be to have the shop paid directly. That would be better. But the old system was you put in, and get a check. The literature that came with my welcome package says I would get it in two to three weeks, but the actual is four to six. That's very slow. I was with Omega and I canceled my policy because I was annoyed with that process. I signed up again and said, "Let's see if this works any better." They kept promising. Their sales department does a wonderful job in convincing me that I would have a better experience, but they wouldn't follow through with it.

My experience with Omega was horrible. After paying 3,000 for that extended warranty, the time we ever tried to use it, they came up with some kind of Technical Service Bulletin type thing, saying that it was not their place to pay for the repair. The repair was 2,000 something dollars. So, I had General Motors on the line as well with the lady that I talked with. I was out of town when my husband first took the truck to the car shop. When he called me, he said they called Omega to get whatever the number they needed to say that they were going to pay for it once they came up with what the cost was gonna be, and they refused it.

My truck was in the shop for about four days, but once the mechanic diagnosed the problem and let Omega know, they okayed everything right then. Omega did what they were supposed to do, and everything was fine. It only took the mechanic about another half a day to fix it.

Omega was the least expensive and they lasted the longest time. I would like them to cover more. But they're as good as anyone. I had my vehicle in the shop. I had a motor mount where I had to replace a bottle and a hose. And there was something to do with the ignition. They did fine and I'm satisfied.

I had a good experience with Omega. But when I took my car to get it fixed, it took a long time to fix it. I had to get a transmission put in my car. I was told that they were waiting on inspections. After they inspected it, they started fixing it a week and a half later. That was kinda odd there. Omega covered it. But they need to improve the speed of the process. It should not take so long for them to respond to the people that are fixing the cars.

My experience with Omega wasn't quite good at first because it took me a long time for them to let me know what's going on to see what parts was being okay. The claims process took almost three weeks because I had to keep calling. I even spoke to one of the managers, the train power supervisor, and the person that was supposed to say what was what. The delay was with the parts they were negotiating with the mechanic. It had to do with what was my policy covering and money-wise, what was covered. Everything wasn't covered on some things. The experience was a little crazy for me but the job was done after going through so many changes. I paid my money.

I filed a claim for the air conditioner. The claim process was great. It was very easy. I’d recommend Omega. However, their cost needs to be lower.

The ignition coils were bad. So I got it changed. Everything was good.

Omega is good on the whole. My wife drove up on one of the concrete pillars and she went to back it up. It pulled the undercarriage from under. After it did that, I went to Nissan to get it fixed. One of the bolts fell out and they didn't secure it tight enough. The molding and everything that was going there up under the carriage were all hanging out. I waited another day or two before they got to it to fix it because it was all backed up.

If the fuel pump didn't get fixed, then my car would shut off. The hole in the fuel pump would eventually stop the vehicle from driving because the fuel pump can't pump the fuel through the vehicle. The process was a struggle for a little minute. Omega was being difficult with trying to get it fixed. And it took me having to have a conversation with the rep from the Christian Brothers who fixed the fuel pump and the consultant on the Omega end. At first, they couldn't get to a common ground and I had to intervene to explain what was going on. It finally happened but it took a while.

My contract states it covers power training, but it's been run around for 2-3 months of them trying to get out of paying for repairs. They are fraudulent and liars. Will not recommend to anyone and currently retaining an attorney.

I had to get some service done with my car, and how they priced it, they didn't really try to cover too much, so I ended up having to take my car to one shop. Now I'm in the process of trying to look for another shop because of the cost. Because they use used parts. I had to pay out-of-pocket more than what they cover. I asked them if they could send me to a company that they work with where I don't have to come out of my pocket as much. I drive a foreign car so I caught myself trying to get a good warranty, but it's like it's not an asset to me. Even with my rental, they only covered up to three days, which if the part was back ordered, I still gotta pay more out of my pocket because they have a set amount of time of what they think the time frame of what it was supposed to take to fix. At this point, I'm not a satisfied customer of Omega.

I had the insurance for almost two years. When my air conditioner went out on my car, I called Omega to see if I still have insurance through them so I could see how much they were gonna pay for the repairs. They told me to show them the tag and credit card, and they would do the rest. They said, “Take it to your Ford dealers.” I called the Ford dealers in Streator and then I had to take my car up there to have them check it out. They said the part they had to have was the air conditioner compressor. They put it in about a week later. I called up there to see if I could come up and they said yes. I sat in the waiting room for about five hours. When I went to pay for it, they said Omega was gonna be paying for all of it except for $100. I wrote a check out to the Ford dealers and they did a good job. Omega saved me a lot of money on the air conditioner.

I had a wheel bearing, a cross bar, an oil change and a flat tire. Omega Auto Care was on time. I paid $100 deductible. I had to pay for a wheel alignment but Omega would not cover it. But I'm very satisfied because they answer. They do all they can to help me. I forgot about the plan one time and I had four representatives calling me and told me the same thing. I forgot to pay the bill. I couldn't find the stuff. And I kept telling them to send it to me in the mail. They said they would. But if they would send it, why all the people kept calling me? But I paid it. I'm an on time payer. I just forgot that time.

The only thing is Omega only provides the stuff that they wanna provide. I have a certain stat sheet that says, “We cover the powertrain. We cover the motor, transmission," and stuff like that but when you deal with them, it's a lot of things that they don't cover. I just got the water pump done on my truck and the water pump's already going out. It's been three months. The car lot tried to let them know that that wasn't the best water pump because it wasn't the OEM one that came with the truck. Here we are three months later and it's going out again. It's not all the way out, but it's gonna be out no later than February. The car shop knows a lot more than what they know and when they recommend certain parts, they should consider those parts. And a rental vehicle is in my policy but they didn't offer that. I had to do most of the stuff by myself.

My Mercedes is covered with Omega. My first claim was a few months after I bought the car. The sunroof was stuck and then I had to get the motor replaced. That was my most expensive repair. I had to pay out of pocket. I did get a fuel tank replaced in my car and that was four grand. I only had to pay 400 out of pocket. So, that was really good. I got my car diagnosed, and then the Mercedes dealership worked out everything with Omega. Then I got my numbers and I paid after. The only thing was, the first time, getting through to Omega was a little difficult. I have no clue why. They had to keep on calling for about 40 minutes to an hour. But then after that, it was smooth sailing. Every time I call Omega, they are very nice.

I had a Chevy 2017 Silverado 2500HD Diesel covered with Omega. I wish that I had more protection based on what I got out of it as far as the EGR system, but that was just a higher package and I think I was just being cheap. So ultimately, that kind of rolled back on me but I didn't have any problems with them personally. I filed claims a few times. There was one claim that dragged on but I completely get why. What had happened was the fuel rail sensor went bad. I took the car to the dealer to get it looked at, verified, and repaired. I made a claim with Omega and they did take quite a while to do it but it was mostly because they had to fly someone out there to inspect the truck firsthand which is completely understandable because that was an expensive repair. It was like $8,000.

Omega covers my 2009 Chevy Silverado. I did a couple of things and besides the fact that it takes forever to get ahold of them, their claim process was simple. Overall, I'm satisfied. They do what they say they're gonna do.

I've done oil changes and I had an airbag issue on my GMC Sierra. When I submitted a claim, it wasn't difficult. It just took a little time, because they were short-staffed like everybody else. So I gotta hold for a while. Other than that, they do what the contract says they'll do. I'm satisfied. The price is good too. I would recommend them.

Roadside assistance and a one-time battery replacement came with my Omega warranty. There's also a one-time brake service and brake pads coverage. It has a one-time windshield wiper replacement, too. I was satisfied with the signing-up experience and when I called to talk to somebody about repairs, they were very helpful. They were understanding and they worked with me. I'd tell my friends to save some money and go sign up with Omega as well.

Omega Auto Care covers my 2012 Equinox LS. I filed a claim and I just got my vehicle back about a month ago. They said that they had to rebuild the engine in it, but then I talked to the person with Omega and they said I had to come out of my pocket and pay $500 to get my car back. The Hampton Chevrolet said that Omega paid about $3,000 for the engine. But when I spoke to a representative from Omega, they said it was like $9,000 for work that they've done. I was like, "Well, how is that possible?" Then I tried to get back in contact with the person that I was speaking to and I could no longer get back in contact with them.

We've had good luck with Omega. If I have a large claim, I'm covered. I don't have to, all of a sudden, come up with a few thousand dollars. We did claims for the air conditioning, alternator and different things, and they were taken care of easily.

When I had a problem with the air conditioner compressor, Omega fixed it without any questions. I'm very satisfied thus far. Omega is a good company.

We had a claim recently and the dealership had to send in a video. And from the video, Omega had to send a claim representative on site before they approve it. But the dealership said they've never had to send a video. But the benefit is, I haven’t had to deal with Omega directly. One time, I had to dispute. They say a lot of things are not included and I have to get my book out. It’s not 100% positive.

Omega's claim process was good. I submitted a claim for my 2015 GMC Sierra. It took the dealership a couple of days to fix it. But I had a rental.

My car has issues, and Omega has been a good company to work with. They took care of my needs when I needed a cooling water pump fixed. Technically, it was $1,200 or more, and I didn't have to come out of my pocket with all that money. They took care of everything from the beginning to the end. The claim process was easy, and their $100 copayment is good. It’s just the dealership that I was dealing with was expensive. Omega covered a certain percentage of the labor, and I had to pay for the rest of the service that we got.

Omega took care of everything, and it went wonderfully. For my warranty, it was nice, and I would tell people that's who they need to go with.

Somebody kept calling, telling me that my Omega policy had been canceled but I paid it in full. The people who do the automatic bank draft were supposed to call me to tell me something had happened and I had to mail in my payment but they didn't do that. I didn't make my last two payments. I was in the process of getting some work done on my vehicle and that was when I found out the policy was canceled. They finally agreed that it wasn't canceled but I didn't like the fact that they don't know who's canceled and who's not. It was too expensive too. But I still have them and recommend them. They acted quickly and got things straight for me. I had already paid upfront and they sent back what they would have paid. It came up to $1,018 for the alternator and the bearing assembly. The coverage could be better though. They don't pay anything with labor. They'll pay for some parts, but not all. On my new vehicle, I'm gonna look for something that's gonna be a little better than what Omega can offer.

The shop replaced some parts, but there's still a squeak in certain circumstances when the car hits bumps. I'm gonna have to take it back in to them again. They were wanting to use some refurbished part and they said that in the contract, they could use that. I had to ask them to use factory parts. The problem is it takes a long time to get the parts. They have to come from Germany. Also, Omega doesn't have lot of room for a rent car. They could improve on their speed as well. One time, the inspector took six days to get out there, but they're supposed to get there in 24 to 48 hours. It wasted a bunch of my time on the phone with them, trying to get them to do the things they were supposed to do. At one point, whoever was managing the claims had said it was not covered. When we got looking into it further, it was covered. Omega is expensive but so far they’ve stepped up when they should have most of the time.

So far, my experience with Omega has been really good. My issue originally was that when we first started trying to get the claim, there was a really long wait time until I got to the right person. But once I got to the right people, they were very helpful and I was able to get my claims processed. I've had a couple of claims. I used the RepairPal. They had suggested if I went through RepairPal, that I would not have to pay a deductible. I found a RepairPal facility nearby and I took the car there. They assessed the situation and contacted Omega to get authorization to have the repair paid for. In both cases, they paid the full amount and I didn't have to even pay the deductible. I am 100% satisfied with Omega. I would definitely recommend them because they were able to take care of my situation completely and timely.

Crooks, to the core. I put nearly $2000 into a warranty for my Truck. They never covered ANYTHING, I even recall talking to a Meagan, who said. "I think I need to re-explain what this covers," I was attempting to get help when the wheel fell off of my truck. 1900 out of my own pocket, when I tried to cancel, they made it as hard as they could. Claiming it was my fault, they cover everything I'd sought help for in the past. They refused service then, then claimed help was available from the get go. The same Meagan who refused service made the claim it was available, I called the wrong person. I called her every time and SHE made no note. When I finally canceled service. THE ENTIRE 2000 GONE, THEY GAVE ME NO HELP, KEPT EVERY DIME I PUT IN. These people are absolute crooks.

I had taken my vehicle into the shop to get an oil change and they discovered my power steering pump went out. The dealership had issues trying to get a new power steering pump. They had to do it two or three times because the power steering pumps they kept getting just wouldn't work. Either they were defective or they weren't the right part. But Omega paid the claim right away and all I had to pay was my $100 deductible.

Omega approves things right away. They replaced the turbo injector for us. The problems we've had was not usually Omega's fault. It was the mechanic’s and the shop’s. Unfortunately, with every claim, I have to get a broker involved. Once I do, things happen quickly. But each repair tends to take up to a couple of months for me to get my cars back. They have a towing option and other bonus options that I never even got to capitalize on because they're only within certain time frames and certain parameters. You can only get a rental car while your car is being worked on. But until they're working on it, you can't get the rental car.

I'm happy with Omega. They took care of the claim quicker than I expected.

It was the best price for me at the time and knowing that my car eventually will start breaking down. Coverage-wise, I wanted to make sure that my car was covered bumper-to-bumper. Their rep was very informative. The service would be in effect a month later. This is my second contract with Omega. I recommend Omega because they have been known to do what needs to be done. I had a good experience when I used it and things were done quickly.

Being protected with Omega Auto Care has not been the most pleasant experience. They're just the better of the evils out there. I was with them for a full term four years, and that plan expired, and I renewed just recently with them. I renewed with them specifically because they had a very large claim that they had to pay on the first policy. That experience wasn't the best, though it ended up very good. I got reimbursed on the rental car. Surprisingly, when I sent in the receipt, it was paid quickly.

As soon as I got my vehicle, Omega called me asking me if I got insurance from the vehicle. They offered me a insurance for my vehicle, including electrical and maintenance and any broken part. The customer service was great. They explained to me a lot of things. They also sent me a booklet of all the details, and then they sent me the card of the expiration date. I was happy. They helped me out. It's a great policy and a great company.

I worked with Omega on a claim and it was a nightmare. I had to take my car to three different shops to get the coverage that they would accept. I called before I even went to the place that I was taking it to, which was the closest to my house, and and asked with that place would take their insurance. They said all they needed to know was if they could pay over the phone. So I called the place and asked. They said yes. I took my car in, then Omega didn't cover half of the stuff. So I ended up in a war between the auto care service dealer that did a diagnostic because they wanted a $400 diagnostic charge and Omega was only willing to cover $100 of it.

Omega worked in the beginning and they did what they offer. I took the car in for oil leak and they fixed the problem. I only paid $100 because that's what the deductible is. But when I used it the next time, they said I had reached my limit and they could not cover for the rest of the repair for my car. I just recently took my car because I have an issue about the door handle but they were not able to cover because it has already reached the coverage for my car. They need to explain all these details when they offer this extended warranty so the customer knows what to expect for what they buy. Also, there was something about the transmission and it took close to a month for them to answer. In the end, they said they would pay half of what they were supposed to charge. For the repairs, the repair was close to $8,000 and they would pay half of that amount. I have to pay the difference out of pocket, from my pocket.

I took my vehicle to the dealership and they ended up calling Omega. The problem is when I looked into this, I didn't pay attention as to how much they were gonna pay. I took it for granted and I figured they were gonna cover everything. But they didn't. Here in Arizona, their prices don't match the prices that are here in Arizona. When I called, Omega helped me out. So, that was good. But they didn't help me out with the pricing. They were stuck on it. But did well with answering their phone and my questions. I didn't know that Omega would rather that you go over and take your vehicle to them. So, I just took mine to a dealership and that was a bad move. I tried to get another claim in and it was the same issue.

The seat heater wasn’t cooling and the place where I purchased the Nissan Armada called Omega. They were going back and forth and what Omega said they would cover wasn't accurately covered. It was a fight and a hassle. Omega has a good product and it worked out in the end, but the experience wasn't easy. It should have been much better.

Having Omega is very convenient. It's affordable, too. Their website isn't very intuitive, but it isn't hard to navigate it. They replaced my front bearings for me just from natural wear and tear. The claims process was super easy. The shop I went to did it. They just made a quick phone call.

I had a pulley and a belt issue with my car, and Omega's claim process was really good. It was very easy. I worked with Chevy Mills, and the only thing I did was tell them, "This is who I got." They said okay, then they called up and the Chevy Mills mechanic handled everything else from there. The mechanic told me personally that he had no problem and that the company paid and there wasn't an argument about anything. Omega stepped up to the plate and helped me out.

Omega fights for the customer to get what's broken fixed. They told me to go any place of my choice, and I ended up having to pay $300 at the dealership because they wouldn't take whatever Omega was paying hourly. Then next time, I had to pay $150 instead of $100. It's always been more. Omega said that whatever they pay, that's what they have to accept. But Omega has been good when I've needed them. I've had roadside assistance and key lockout service instantly. I had the air conditioning worked on twice. During the first year, they give you a little bit of extra stuff, like three oil changes. They will cover $40. They pay 100 on brake pads or rotors or any service that needs done on brakes. They cover one wiper blade. But I didn't know to use all that within a year, and I didn't, so I lost some of it.

I had an issue with the AC compressor on one of my vehicles last April, so I dropped it off at the shop and they handled all the paperwork. I have had the warranty for two years, and there were some other repairs that were performed before that. The shop was already familiar working with Omega, and they are also knowledgeable on the paperwork. However, the timeframe was a little long this time. When you bring your car in for an AC issue, you expect it to be done in a timely manner, maybe one or two days. The claim took over a week, and I had to borrow my daughter's car.

Everything they promised for a warranty on the truck has been great. They put a starter on my truck, and then my AC unit went out. I took my truck to the dealership and they called Endurance and they took it from there. All I had to do was pay a $100 deductible.

We had an issue with the starter. The claim process took a little longer than usual. There was a lot of back and forth. Then come to find out, they didn't even cover the entire thing. They just wanted to pay a certain amount. But they covered most of it. Other than that, customer service is good. Also, I like the $100 deductible.

I took the car to Midas and I gave them my information for them to contact Omega Auto Care, and they went. This time for my window, it was smooth. I was able to have them call and talk to them to be able to get the information. Now, I have had a bad experience with them when I had an almost $800 job done. It was my air conditioning and I had it done at the dealership. It was a fiasco. I ended up paying for it out of my pocket. After I told them about it, the rep told me it was too late for me to be able to get my money back. I was pissed. From now on, if I have something, I would take it there to the place first and let them contact Omega for them to be able to get a quote. Also, they're hard to get in touch with. They bounced me back and forth. Omega needs to step that game up because many people don't know about them.

Omega Auto Care fixed some of the stuff for me. A lot of stuff with the engine happened. The air conditioner broke one time. Omega gave me a list of people I could go to. I took the car there, and they kept it for a week. Somebody argue with Omega about what was going on, whether it can be fixed or not. They got back to me a week later and let me know what was going on with the car. It was a two-week ordeal. I wish it would go a little faster. It takes forever for everything.

I just renewed my policy back in March of this year. I took it in to have the power steering looked at. Omega is saying they don't cover that. Also, the trunk is not opening. They don't cover that as well. So I'm wondering, what am I paying for? I need to talk to somebody who wrote my new policy up. I tried to get the issues fixed on the old policy I had with them but they said there wasn't enough money on it.

The pricing was great for me. When the fuel pump was an issue, it was replaced. I got the car back two weeks later, and then I was driving it and it just stopped. I had it towed back to my service tech, and I said, "I have gas, so it's not the gas. I didn't run out of gas, so I don't know what the problem is." It was what was approved on my contract. It took about a week. It's forever difficult to contact Omega. It's long lines, long waits and holding the phone. They let the people call the dealership and the technician, but that is a lie. It took a while for my mechanic to get the information.

My 2013 Impala just started shuddering and Omega replaced the transmission for me. It took about two weeks, which is the only part I didn’t like, but they got it in for me. They covered everything except the transmission fluid. Omega is good people to deal with. They do what they say they're gonna do.

My recent experience with Omega Auto Care was not that great because I ended up spending all this money on a rental and all they gave me was $210. My car stayed in the shop most of the time. There was one thing done the first time, and then it needed a transmission and I couldn't drive the car because it needed a transmission. So, when I spoke to someone from Omega, they said, "Well, we took care of that. And the fact that it was in the shop, it had nothing to do with us." So, at one point, I could rent, but then after a point, it got too expensive because I spent over $2,000. The car went in at the end of January and it didn't come out until late March. So, I had to figure out how I was going to get around.

When my car's AC stopped getting cool, I went to have some Freon put in it and it was leaking out. Something had busted on it, and it took a while for the shop to get on the line with Omega. We had to hold the phone for an hour or longer or whatever, but other than that, the rep was nice. However, I had to pay extra for something, and I felt that I shouldn't have had to pay anything besides my co-pay.

When I was driving, something on my car broke and I couldn't steer. I took it to the store, then I called Omega, and they took care of the rest. I didn't do too much. The shop found out what the issue was, got the part in fast and fixed it, and then I got the car back quickly. I would definitely tell people to switch. In fact, my wife has a 2018 Lexus. It's up in three months and I'm going to bring her over to Omega.

I had the starter repaired on my FJ Cruiser and the dealership filed the claim for me. The only concern that I have is that there's a specific amount that the warranty will pay for a part when the work is submitted. So, I always have to try to make sure that the dealership can provide a part within that cost amount. If not, then I have to pay the difference. Omega could look at what they are providing as the cost limit amount for the part and increase that a little bit more for the customers. Other than that, I've been very pleased.

I filed a claim for my engine and everything went fine. The shop told me that there was an incident with the oil pan and there was stuff getting stuck choking all the oil from the engine to get oil. The claim process didn't take that long. I didn't have my car for less than two weeks. Also, Omega's customer service was great. There was good communication with the shop and myself and they gave me all the information I needed -- what was going on, the pricing of everything, and the coverage. I got what I've been paying for, for the most part.

I signed up online with Omega and then, someone called. I was given three options and I took the premium one. None of them were that good. If one part fails, that might be covered. If it's related to another part that's not covered, they don't cover the failure. So, I wouldn't recommend those coverages to anybody. I had Omega and I had another one because I didn't realize I was paying for two of them. I had the mechanic call both of them to see which one was gonna cover the breakage. Omega covered more than the other company did, which was the only reason why I'm sticking with Omega for now. Plus, I paid that $1,000 upfront to get it started.

I was always taught it's decent to have a warranty. They pick it up where it needs to be and it helps a lot. When my car wasn't running correctly, I put it in the shop and the claims process went great. Omega took care of everything for me.

Omega was supposed to call me back about this claim that I had. That was two days ago. Nobody called me back. They mentioned that it was approved. Then when the shop called and was waiting for the part, they called them back and mentioned that it was not approved, and they're not sending the part. The customer service is not so great because they always have issues helping me. In fact, with the first claim that I had, they told me that they can't approve it. Then when I took the car to a different shop, they approved it. So I was like, "Okay, what's really going on?"

Omega's sales department explained the proceedings of how the process will go on. The price was right and I liked the benefits. So, I chose them. The payment plan was really reasonable. The representative was very thorough with explaining the details of the package I was getting. I got a 2016 Chrysler 300 covered. It was taken in recently. I just went to the shop, presented my card, and told them to call before they started any work. I also put a claim in before. I had to get some control bars. Everything went smoothly.

Omega is a good company. When I had a problem, they fixed it, but it was the service repair people that got in touch with them. I just paid for my plan and I didn't deal with someone one-on-one. Also, for an extended warranty, I don't think they covered everything. I paid out of pocket a few times for a few things.

Omega does a wonderful job and I would recommend them to anyone. They had to do a transmission and a rear end. I called them and told them my issue. They Omega to get confirmation for myself to know what was going on besides what the shop was telling me. They told me what was going on and what the process was. There were a few problems but it was on the shop's part where my car was. Omega is a good company. As long as you take care of what you need to, they are gonna take care of you.

My 2014 GMC Sierra is covered with Omega. There have been problems. They thought I was making payments, but I paid upfront. So, they didn't have me down. So then, when I had a problem, there was a lot of runaround. They had it straightened out, and then they messed it up again. So, it did take some time. They did finally cover the claim, but because I had paid my total two-year premium upfront and they put me down as payments, they canceled my service saying I didn't make payments. I wasn't supposed to make payments. So, there was a little misunderstanding for a little bit there. It did take a couple of months for that to get all straightened out.

When I called Omega, the reps were very professional. They told me what the fee was, and I paid it in installments. They were very nice every time I called them. They have a very easy process. When I took the car to the dealership, they gave me the diagnosis on the water pump. I gave them my Omega card and they called them. I had to pay the $100 deductible and Omega paid the rest. I had some problems with brakes and the policy didn't cover that but I realized that every auto extended warranty only pays for certain things. I would recommend Omega, and I have recommended them to three of my family members. I had no problems with getting results from them. It was no arguing back and forth about anything. They were very informative. I'm thinking of getting it for this other car that I have.

My experience with Omega Auto Care was trash. They didn't cover my covered repairs to the full amount. They didn't cover my repair bills. It was two out of two. I heard from the dealership that it was some cheap plan that they said. It was a plan that only allows the company to pay for the bare minimum of what they could possibly pay for, and they didn't tell me that. So, I got scammed. I'd tell a friend to never use Omega.

Omega's rep said some leaves got clogged on my car and we had no sound coming through. They said the repair was not covered because the problem was caused by leaves. Now, we have a decorative piece that fell off the top and they're also saying it's not covered, which seems weird to me. We tried to find a warranty that was bumper-to-bumper when we signed up with them but what we got so far hasn't been ideal. I understand that the tires and brake pads are not covered. Or when radio breaks a second time within a year, it's still not covered. But we have this piece of the convertible going up and down where some of the springs got ripped off. They do not cover that as well even if the repair is not just for making the car cuter. So now we have to replace the whole track.

The experience with Omega has been great. I made one claim and everything went fine. The claim was to replace my air compressor on my vehicle. I chose one of the service providers that they had, and they did an excellent job. The whole process took about two days. With using one of their providers, they waived the deductible. I just had to pay for the disposal fees. Overall, I love the service and I wanna continue using them.

The sensor went bad in the transmission and I didn't have enough miles on the car to make a claim on it. So, I had to wait and drive around where it wouldn't go in high gear. Finally, I got enough miles on the vehicle and everything was cool. The dealership let me have a rental. The adjuster had to inspect the car and approved the work. They fixed the transmission and everything went smoothly.

Signing on was easy. Making the claim, however, Omega Auto Care would deny you the first time every time. So, you have to make an appeal and it's not an honest system. It was for a timing belt, which seemed to be specifically listed as covered, but they told me that it's specifically listed as not covered. But they would refund me the money that I had to pay out of pocket anyway because they denied the claim, and they refunded me even though they claimed that it wasn't covered. But I don't understand why they would have paid me.

The front end of the car started making a noise and I sat right there at the shop and the mechanic fixed it. It’s good so far. I'm satisfied with Omega and I feel secure in having the protection plan. If something happens, I don't have to fork the whole thing out.

I liked that the information provided by Omega was clear. Their reps were very informative. They've been very helpful with the dealers, and mechanic shops have been able to work directly with them without me in the middle. I had claims for the transmission and wheel bearings. I did have to pay some out of pocket because the dealer that I went to only used OEM, and Omega didn't cover full OEM prices. They only cover aftermarket. So, I paid the difference. Overall, having Omega is worth it.

I had to get my car fixed and Omega helped me out. The fuel pump was bad in the motor and the air conditioner wasn't working and something else was going on. They took care of all that at the Chevrolet place for me, and I just had to pay a $100 deductible. I had to pay for oil change though. Also, they told me they didn't want to go to the Chevrolet place, but I told them I wanted to and they said that's fine. They've been good. I like everything about Omega so far.

I have a Toyota Sienna, a Nissan Sentra, and a Hyundai Sonata. They're all covered by Omega. So far, it’s been good. When I filed claims, all went well except for the rental car. But that was fine. One claim I had was for the Hyundai Sonata. It just cut off. I wasn't quite sure so I called Omega and they instructed me to send it to any shop that I wanted to send it to and give them my card number. The shop called Omega and within two to three days, they got back with them and instructed them that they will pay for everything. They let them know if something was up under the warranty and it was. They then had their pieces sent over to the shop. I got the car back within a couple of days. I was out of the car for about a month. They were short of pieces and the shop had a lot of people come in. The car was sitting there for probably about 16 days. I was just glad I got my car back. I have referred a lot of people to Omega and they seem to like it as well.

I first got the Omega when I had my truck and it's been five years now that I've had the warranty.

The warranty paid off. The dealer said it worked great. They handled all of it at the dealership. Omega covered everything but the $100 deductible. The warranty gives me peace of mind. Get Omega. They didn't lie to me and I had a pleasant experience with them.

The mechanic was on the phone for two hours trying to get the claim with Omega okayed. It was for replacing a window regulator on the driver door. I paid $100 down and the repair only took him a couple of hours. Omega saved me some money there. I’ve told a few people about my experience.

We like the coverage but it was very confusing when we needed to use Omega. They told us to find a garage that would fix what was wrong. They did not tell us that we had to go in and prepay our portion before any of the paperwork was sent to the garage. Being that was our only vehicle, it took a lot of figuring out to get a ride out there. The garage also had trouble getting their payment. The garage had the car fixed the next day but they wouldn't release it without hearing from Omega. There was a miscommunication as to what paperwork was needed. My husband had to call Omega and ask what was going on. One guy said, “Since we didn't explain it to you, we waived the whole thing that you had to go in and prepay,” but didn't tell the next person either when he left for the day. It wasn't smooth going. Eventually, it all worked out but it was a pain.

I kept having trouble with my car starting, and when I took it to the shop, they determined that one of the issues with the vehicle was the alternator. The car was in there for about two weeks. There were lots of things wrong with the vehicle, so the shop fixed what the warranty covered. That process was quick, but there were other things wrong with my vehicle that the shop had to fix that weren't under the warranty. Omega only covered the alternator for the vehicle, and for what I'm paying, I thought more would be covered, but I haven't had time to really look into it. The additional work that needed to be done, I had to cover, so I gave the shop permission to go ahead and fix the car.

I've had Omega for years. I finally used it the other day for a radiator and a heater core. They were good about settling my claim. I had to pay out-of-pocket for 200 and some bucks for the deductible.

Omega has helped me pay for quite a few things with the car, but it's not all easy. The car kept stopping. It's an INFINITI, so it's a smart car. I was driving down the road, and then the car just said, "Car malfunction." Then I just lost complete power in the middle of the road. I took it to get fixed, and they fixed the alternator but they did it three more times to where I had to take it to the dealership and get all of this stuff done. Initially, Omega covered the alternator, which was cool. I had to pay the deductible. Then, once they messed up again, I took it back to the place, and they just replaced the alternator on some type of warranty because I had maxed out. Then the third time, once they did it, they said that I needed a new computer for the car, and Omega didn't cover that, which was like $3,500. Then, we needed a new transmission and I had to get another alternator after that.

Omega's customer service was very nice in discussing the warranty and what it was about and how it could assist me. As far as claims, I'm thankful that I don't submit the claim. Where I go, they submit the claim and verify the information, and I'm finding out if I'm approved or not. I've never had any problems. I call, and I've been successful in talking to someone to ask me if I am okay. I like Omega. The only difference is the part sometimes are not manufacturing parts. So depending on what type of car you have, if you want the manufacturing parts, you gotta pay the difference. That was what I had to do. I had to get a starter for my car, and the starter that they wanted to give me was not a factory starter.

The couple of times that I had to use Omega, it was pretty seamless, so it was good. There was a time when my car kept showing passenger steering system warning, so they had to change a lot of things in the seat. Then one time, the rear brake light apparently was malfunctioning, so that was changed too. There are a couple of things that were not covered by the warranty. The last time that I used them, I had to pay about $1,000. But overall, I'm happy with the service.

I had a side mirror repaired and I had to pay a $100 deductible. It wasn't that expensive. But Omega just rejected me for a claim and I'm not feeling too good about it. I had to have the whole back piece of the halo lamp for an inspection. The rep from the dealership said something about a signal light but this isn’t a signal light situation. A halo lamp is totally different from the signal light and she described that to Omega but they still rejected the claim. Omega can improve on their customer service as far as their description of things. I'm driving around with an expired inspection sticker because of a halo light and I don't have $600.

I like Omega although some things are not covered like regular maintenance. So far, I had some brakes and rotors done on my 2018 Toyota Sienna. And I'm going be taking it in the shop soon because the blower motor is starting to go out. Sometimes it screams at me when I turn it on. Whenever I have a claim, sometimes Omega doesn't pay for everything but they will cut the bill in half. My service people would tell Omega about the problem and they'd tell them which part they'd be paying for. Then, my mechanic would tell me what Omega said and tell me which part I would have to owe. So overall, the warranty has been very helpful and I would recommend it for all car owners. Omega has been really good and I haven't had any problems in communicating with them. They really try to honor their thing.

I'm pretty satisfied with Omega. The transmission was shot, so I took it to a transmission place. They were very good. I had to leave it there a while. It took a little while for someone to come down and look at it, but everything worked out. I'm very happy with it.

Omega has been terrific. I had to have a new front axle and they took care of my repair. The dealer said Omega has got a good plan. That was very important for me to hear from my agent.

I talked with their representative and he was extremely helpful and knowledgeable. There was no pressure and the prices were fair. I took time to make my decision and then I called him back. Signing up was pretty easy and straightforward. I was looking for a full bumper-to-bumper coverage and I got everything that I wanted, plus a maintenance care. We just put brakes on my wife’s vehicle and they covered up to a couple of hundred dollars on the brake replacement.

I needed a new transmission for my car. I took it to the dealership and they handled the rest of the claims process with Omega. It took three weeks, and it only cost me $100. They gave me a used transmission though.