Omega Auto Care Reviews

I paid for 4 yrs on our vehicle in 2 yrs. Decide to trade 2017 for 2024. Didn't need warranty anymore so we canceled it with 2 yrs left. We contacted. Got the runaround about refund. Won't use them again. We probably won't get a refund on the 2 years we didn't use.

Spoke with a representative in the claims department. My vehicle has been at the shop. Today it will make a week. My claim is on hold because because they can't find an adjustor. To go to the repair shop. I'm thinking about canceling my service. 🤔 😡

I had to file a claim with Omega Auto Care due to a leaking CV boot in my vehicle. Overall, the claims process was quite satisfactory, although there was some back-and-forth between Omega and the mechanic regarding the parts needed for the repair. It seemed like there might have been a concern about the cost of certain parts, but, as far I'm concerned the parts are essential.

My car had a persistent issue: the headlights, set to auto, were always on - day or night. This led me to take my vehicle to a Chrysler service center where they diagnosed the problem as a faulty body control module. The technicians at Chrysler had to investigate a couple of times, and eventually, they figured out it was indeed the module causing the issue. Omega Auto Care facilitated the payment for this repair, which was a stress reliever as I didn't have to interact directly with them. Everything related to the claim was handled seamlessly through the service department receptionist, and I was only responsible for the $100 deductible.

I’ve been an Omega customer for about a year and overall, my experience has been satisfying, particularly with their customer service. I’ve needed to take advantage of their services twice. Each time, I could select from a range of certified mechanics on their website, which was great because it allowed me to choose based on my specific preferences.

During my three years with Omega Auto Care, my experiences with their customer service have been somewhat mixed. On a couple of occasions, when I had issues with my vehicle and took it to the dealership, there were notable delays. Specifically, the wait time to speak with someone for authorization was quite lengthy, which happened at least once. I waited about 45 minutes for a representative to address the problem, which was quite inconvenient as I don't always have the time to be on hold.

I had high expectations with Omega Auto Care, but my experience turned out to be quite frustrating. I've been with Omega for about four years, and while they did cover my repair costs as promised, the process of getting approval was quite a hassle. The first issue arose when my dealership contacted them. There was a mix-up, and Omega mistakenly told the dealership I had no account. It took several calls and providing evidence of my payments to get that sorted out.

I opted for Omega Auto Care following a less favorable experience with another company, Car Shield. I had reached out to them to clarify coverage details and was dissatisfied with what I found, prompting me to cancel. Around that time, my brother-in-law recommended Omega Auto Care, sharing positive experiences he'd had. This made me shift my coverage to them.

I made a claim regarding some work necessary on my vehicle's suspension and control arm. The claims process at Omega was smooth.

Worse car warranty. Save your money. Get CarShield. We had them for 10 months. Had to put my truck in the shop. They wouldn't cover nothing because it had a rebuilt title but it was alright for them to take my money even though they new it had a rebuilt title. Never again. They wanted me to keep paying even though they won't cover nothing.

Omega Auto Care wasn’t a good experience. I wouldn't refer them. I’ve heard about a lot better companies that I’m going to switch to.

I filed a claim with Omega Auto Care because I had the front window regulator fixed. It’s working, but on my dash it's got the same thing it was saying before. I have not taken my vehicle back to the shop. The claim process was okay, but they don’t cover much.

I had bought a used 2016 Cadillac from CarMax and it still had 40,000 miles left on it as far as warranty. And so, when the warranty expired, I got a lot of letters, and I went with what I thought was the best price. I got down to Omega and another one. I went to Omega’s website, checked to see what the plan was offering, and then went on the other to compare. I decided to go with Omega because it had an unlimited warranty. The car has over 3,000 computer parts, so I wanted to be able to take care of this car long after, and I wanted to give it to my son when he gets old enough to drive.

My recent repair service went pretty good because the part was covered. When we finally got to talk to somebody, and they approved some things, they went on and told the mechanic to go ahead and they covered it. I'm glad that they fixed what they fixed. And so far, it’s good. This was just something small. It's not a transmission or a motor or something that was gonna cost more money than what little big money that you all did put out. It wasn't a drop in the bucket. Omega covered some things and there are some things that they didn't. I'm glad they handled it the best that they could.

A friend recommended Omega Auto Care, and it just makes sense with any new vehicle nowadays. I've been with them for a year and a half. And I submitted a claim because the truck stopped jerking or shuddering. So, I brought it to the dealer. And it is actually still for the second time. They’re still trying to fix the issue. They did it the first time four months ago. And then I picked it up and took it right back to them a month later for the same issue. The dealer was supposed to do the transmission exchange with a rebuilt one or a remade one.

My 2015 Chevrolet Malibu is covered under Omega Auto Care. I made a claim one time. They didn’t pay for the whole thing, so I had to pay a part of it. Their customer service is horrible. I called a couple times myself to ask some questions. The shop called them, too, but it takes forever to get somebody on the phone. If I ever need another warranty, I would not choose them just for that reason. The shop almost gave up on them and said that they can't deal with them. I got things to do besides sit there, and so does that shop. Other than that, I'm satisfied. Once you got them on the phone, they were fine. I gotta figure, they're way understaffed, or they're hoping that people will hang up, won't file a claim, and just pay out of pocket.

My fixed income can't keep up with your rates. And the first time I filed a claim my car was not covered. My gas tank had to be replaced. After paying $2200 for repairs, I think I'll have to drop you.

I've been servicing my car there in Infiniti, Coconut Creek. The contractor tried to charge me $1,000 and said that Omega covers only a certain amount per hour. Theirs was $350 an hour to replace a sensor. So, I told them to put the thing back together again and go take a hike. It was disgusting. They called me back, and said that they would do the work for $200 and would honor the policy. At the end of the day, they just did it. I am wondering if Infiniti is a bad boy trying to make money. Omega Auto Care ended up covering everything.

I had a claim for my timing belt and the garage I went to did a great job. Omega’s customer service was good. Things are fine now, but they had a very sneaky salesmanship. I got bamboozled by them. They snuck me into it and told me I had a plan with them. They asked if I would like to renew it. When I tried to cancel it, I couldn't.

I had a compressor repaired under my Omega Auto Care plan. The repair company handled the entire claims process for me, and the only person I dealt with was the company that fixed it. They took care of everything. The compressor for my air conditioner was repaired in about a day, and I’m satisfied with it.

We got a car 3 months ago and after a couple of weeks one door wouldn’t open manually (it would open with the key button though). We brought it to the repair shop to fix this issue. The diagnostic took one day. Super quick. However, Omega took more than 3 weeks to analyze our claim. They said after the first week they would need to send an expert which they did only after two more weeks. After the final report they told us they wouldn’t cover the repairs nor the diagnostic because they believe the problem existed prior to the existence of the warranty contract. This is not true but still even though the repair shop, our car dealer and I tried to call and explain the situation, they would not budge. Why pay so much money for a warranty that does not take care of their clients and leaves them without a car for 3 weeks. That’s absurd. We are canceling the contract and will never deal with them again. I don’t recommend.

It was a hassle with Omega. They told me I had to go to this preferred place. I went there then had to get a rental car but they only reimbursed $30 a day. You can't even rent a car for $30 a day anymore. A guy from Omega told me they would take care of the rental car altogether but I ended up having to put it out of my pocket.

My 2017 Dodge Journey is covered by Omega Auto Care. I filed a claim once, and the claim process was easy. The dealership took care of it. However, Omega only paid partially for the repairs that were done. We paid part of it more than our deductible, and I’m not sure why Omega wouldn't pay the rest.

I recently had Omega work on my thermostat of my car. I just took it to my shop and they did the work. Everything ran smoothly. Omega took care of it and I didn't have to deal with it at all. I would recommend anyone to get a warranty from them.

I have an RV policy with a company called Viking Warranties who also does automotive. Omega Auto Car is who they broker for. I’ve had my first claim with my F-150 this other month, coming out of winter. The track for the moon roof crenated itself. That claim took a fair while, but that was more on the dealer than them. One of the rules is that you can't use the vehicle for business. They were supposed to come on the weekend, but they weren't open. But they came and approved the claim. The claims process was relatively easy for that part. I had to give my little booklet with the plan number, then the dealer called, then it went from there. It's really the hold up. The vehicle was at the shop for almost three weeks.

My sway bar went out. I took my car to a new place because the old place closed. The guy there was very kind and he was surprised that Omega covered as much as they did. While there, it was found that the car had a tire problem too and needed a bearing. Omega’s service was good.

Stay away from. Difficult for them to resolved issues, long period of waiting. And then to cancel the membership Is a hazard. I wrote the letter of cancellation to the P.O. Box provided by the protection policy given to me when I opened the membership. 30 days later charged again. When I call first they told me plain and simple, "You are going to have to wait," then they told me that they have a new P.O. Box. Never informed that they changed their address. When you asked them about the charges made in the cc they could not provided me with an answer and told me to call another number. When I called the other number provided; they were off. No one was working Wednesday May 21. Super shady. Now I sent the letter to this new P.O. Box hopefully they will cancelled the membership.

DO NOT TRUST THEM!!! I was with them since 2023 with two (2) other parts fixed with no problem and now in 2025 they messed up my vin number so the right transmission part wasn't order. They (Omega) order the wrong part by the person they sent out to see my car, and didn't trust the shop I had my car to with the right vin number for the part. Had to rent a vehicle over the contract time because of their mess up. Now they don't want to pay the full days for the other days of the rental because of their mess. Had to get a rental vehicle twice so I could go to work on the job that I have been to since 1988. If they had not messed up my vin number and the delay/wrong part on my car it would have been fixed within the contract rental of 11 days. SHAME, SHAME, SHAME ON THEM!!!!

I submitted a claim through the garage with Mercedes and Omega handled it. They repaired the oil pump container valve.

It was easy reaching out to Omega. At first, I had the wrong number for them. I had to go through their email and find their number there, and then I called that. When I filed for a claim on my Challenger’s motor fan, I just paid the deductible. They did what they said and covered it. Everything went good.

Very customer friendly. Couldn’t have asked for a better job. To match this the prices were very reasonable. I would recommend this place to my friends and family. Overall satisfied with the work done.

As a repair facility we give Omega our lowest possible review. Being in the repair industry for 45+ years I think I have the experience to give a true review on this company's attitude towards the auto repair business. In my opinion the warranty you pay sometimes for over $3500 usually added to your car loan should be there to help you when your car or truck needs repair. Instead they through the fine print on your contract due not cover the repair or if the repair it’s covered by contract they want to source inferior parts and control labor costs to the point the repair facility does not meet their profit margins that are required to meet their overhead costs and make a fair profit.

Been trying to get a new engine with my warranty because I was sold a newer lemon and my calls been straight getting ignored, something shady is going on. I have been out of work also and they don't care. Worst customer service ever and you will be hearing from my lawyer for breach of contract.

I would give this company 0 stars if I could! I received a call on my cell phone 3/25 @ 9:37 am to sell me a warranty for my 2013 vehicle that has less than 100k miles. When I tried to told the representative that I was not interested he continued to talk about the warranty coverage. I tried to tell him I was at work and to add me to the no call list, he still proceeded to speak about the warranty. I requested his name, he refused. I then asked to speak to his supervisor, he still refused. The representative was rude, condescending, and distasteful when he began to make smart remarks. Prior to him hanging up on me, he stated for me to "continue to drive my 2013 vehicle" and to "get out of here". I would NEVER do business with a company that employs representatives like this, if this is how they speak to potential customers.

I have a 2018 Honda Accord and have had Omega for about five months. I had a claim recently, and it was terrible. The worst experience ever. My car was shutting off randomly. I'd be driving on the highway, and it would shut off. I'd pull over, turn it back on, and it would drive. There were a couple of things we thought were wrong with it, like the fuel or the head gasket. When we took it in, we told them I needed it fixed because I couldn’t have it shutting off on the highway with younger children in the car.

My credit union, Randolph-Brooks Federal Credit Union in San Antonio, Texas referred me to Omega. The signup process was easy. I had no real trouble doing so. And the representatives were very kind. They asked a lot of questions pertaining to my vehicle. At that time, I no longer own it, but they still asked a lot of questions just to make sure they had everything correct. They were very precise about that.

I had another warranty company before, and it never worked out well. They never wanted to cover anything, and it was just a pain. I got extended coverage with Omega because you never know what happens to cars or trucks.

Back in December, I had a claim with Omega Auto Care for my air conditioner. It took 10 days to get it fixed. It took a while to first diagnose and then go through the process of getting parts and getting approval from your inspection before they would go ahead with this stuff. Thank God the dealership provided a loaner car during that time, because I only have one car and couldn’t be without transportation. If I hadn't had that rental car, I don't know what I would have done since that was in the Christmas season, when you're even busier than normal.

Omega Auto Care called me. It was a sales tactic because I was driving at the time, and when they quoted things to me, I asked if they could send it to me in writing. They said I would have to pay for it first and then have 30 days to dispute it when it came. I told her I’d like to call back after I finished driving, but she said I couldn’t call them back and had to get it then, so I wound up paying for it while I was driving. The booklet didn’t come for almost two to three weeks, and when I finally dug into it, it was not what they promised me.

I had a lovely experience with the repair and claim process at Omega Auto Care. They worked with me to figure out what I was doing with my vehicle and all the expenses caught up. When I first got the car, it broke down on me, so it was a little bit tricky at first.

I have a 2014 Crosstrek Subaru. I made a claim for my bearings. It was fabulous. I didn't even deal with it. The mechanic dealt with it. I went online, I scheduled the appointment, and I took my car in. It took three days because they had to order the piece from the manufacturer and ship it to him. They did that fairly quickly. When they went to pay the claim, there was an issue with the deductible, but it was cleared up as well, and I have had no issues at all. I'm not changing my warranty. They have done great by me. I had no problem. They told me what they were gonna pay, what my portion of the bill was, and it was reasonable. So I have no complaints with my Omega.

I recently dealt with Omega Auto Care regarding my 2015 Impala LTZ, particularly for its HVAC system and compressor. Overall, the experience was decent, though there were a couple of surprises. I initially thought my deductible was $100, but I ended up paying more because Omega didn’t cover seals. Additionally, I had to wait a few days since they preferred using their parts, which had to be shipped.

I recently got my first vehicle with full coverage, which made me consider getting an extended auto warranty. I looked around and decided to go with Omega Auto Care because it sounded best for me. My experience when signing up was generally okay, but I did encounter an issue. When I took my car for service at a Honda dealership because of a check engine light, they told me a nail was in the tire. Omega paid for some alignment issues, but I wasn't informed initially that I needed to call them before service to get reimbursed for the tire fix. It was a learning moment for me, as I missed getting a refund. Despite this, Omega did help with the car repair, and I appreciate that. I'd give them a 3 out of 5 stars based on my experience. If needed, I might recommend them to friends.

I've been with Omega Auto Care for 5 years now, covering my 2015 Chevrolet Silverado. Recently, I had an issue with the transmission or torque converter, and Omega handled everything smoothly. They managed the repair claim process efficiently, and the payment was completed by the time I needed to pick it up. I'm very satisfied with Omega's claim process and have used them a few times, always with great results. I've been totally satisfied with them.

My car had an issue where it would intermittently start and then stop, and I initially thought it was a battery problem. I even bought a new battery, but eventually discovered it was the starter causing the trouble. After getting the issue checked and confirmed, I turned to Omega Auto Care for assistance.

I recently had the transmission and engine of my Nissan repaired, which is covered by Omega Auto Care. They did a great job, and my Nissan is running smoothly now. Fortunately, I didn't have to deal with filing the claim as the person working on my vehicle handled it with Omega Auto Care directly.

I recently had my 2021 Silverado serviced by Omega Auto Care for a transmission issue. The local repair shop handled the entire claim process, which went smoothly. All coverage issues were managed well by Omega, and my vehicle was ready by the end of the same day, even though bad weather delayed my pick-up.

I recently needed to file a claim with Omega Auto Care due to a noise coming from the right front side of my car. Despite having the policy booklet, I hadn't been able to review it because I had just broken my shoulder. However, when I contacted Omega, they confirmed that my coverage included this issue. They explained their service process, provided a list of authorized mechanics, and suggested using their recommended service providers to avoid high costs.

I learned about Omega AutoCare through a letter in the mail. They offered the cheapest extended policy for my car, a Mercedes GLE Coupe, with better coverage and longer years than any other policy I looked into. I initially had a repair issue with the passenger rearview. The warranty company sent a replacement, but it didn't work. However, they shipped a new one, and the entire claim process took about two weeks. Despite this hiccup, I'm very satisfied with Omega's claims process, especially for the price. They even gave me $50 or $100 off my first maintenance. I've recommended Omega AutoCare to my coworker and even got a policy for my husband's car. Overall, the service I've received has been excellent, and I have not received any incentives for giving a positive review.

I recently had a repair issue with my vehicle where the electrical window motor failed, preventing the window from going down. Luckily, I had coverage with Omega Auto Care, which I had previously used. The entire repair and claim process went smoothly, without any issues, and everything was resolved in about two days. My experience with Omega Auto Care has been great, and I would give them a 5-star rating based on my satisfaction.

Last year, I took my car to a dealership for a routine cleaning, which was covered under the warranty I had purchased. Unfortunately, after the service, my car wouldn't start and exhibited strange electrical issues. The dealership kept it for about 10 days, and while they initially speculated it might’ve been a battery issue, they also suspected water had seeped into the electrical components. Eventually, they replaced the battery, and the car was in working condition again.

I had an experience with Omega Auto Care regarding my auto warranty and a claim for my car's compressor. While the initial repair was completed, I've been facing ongoing issues with my air conditioning and heater. Sometimes they work, sometimes they don't, which has been quite inconvenient. As a caregiver, I heavily rely on my car and can't afford the extra costs of a rental vehicle while sorting out these issues.

Got a midday cold call from an anonymous fast talking agent who would not initially share who they were, what they were phoning about, why they had my information, or how they represented my initial brand (Honda). I was then transferred to an even faster talking 'specialist' who quoted me $179 for a total of 5 years extended auto warranty. When I pressed, they finally admitted it was $179 per month which equals to $4296 which is approximately 1/3 the cost of my whole car.

They take forever to get in contact with and they don’t cover the full price of parts and labor. I would not recommend this service provider. I've had my car in the shop twice now and both times the car has been in the shop for a whole week for something I could've fixed myself in a more timely manner.

I used Omega in October for a front passenger strut. The claims process was straightforward and hassle-free; the dealer managed everything, contacting Omega directly. All I needed to do was sign, which made the process very convenient. The repair has held up well so far, and I haven't encountered any further issues.

I recently had an experience with Omega Auto Care involving my Dodge Caravan, which had an oil leak. The leak was significant, as it was draining down into the engine. My experience with the repair and claims process was good. We had to wait about four days for the parts to arrive to fix the issue. Omega mentioned that we could drive the vehicle during this time, but we didn't feel it was smart to do so given the circumstances.

I recently purchased a 2019 Encore and decided to go with Omega Auto Care for warranty services. My experience with them has been wonderful. I had to take my car to a mechanic and was pleased to hear that they had no issues dealing with Omega Auto Care. They assured me that I had made a good choice and even recommended I keep the warranty.

Had major engine repair needed with collapsed lifters on GMC truck. Only one side needed replacing but adjuster told dealer to replace both sides so they wouldn't have to go back in later and do other side. This way way beyond my expectations and a smart move by the adjuster. They paid over $5000 for repairs. I paid my $100 deductible and had to cover some extras dealer thought needed to be done but very satisfied. Took longer than expected but because dealer was slow in diagnosis and calling omega. Omega offered me rental car for week but because I was gone on vacation in another vehicle chose not to us. Personally talked to two employees Shawn and Ted who helped expedite communication between adjuster and dealer. Very happy with my experience and feel good about moving forward with Omega.

I don't recommend it, it's not good at all, I bought the most expensive coverage and I paid for a year and when I went to the workshop they didn't want to cover my repairs and a very bad service, I don't recommend it, they promise you, they promise you.

I called Omega and let them know that there was a problem with my air compressor and I was taking the vehicle to the dealership. And whenever I took it to the dealership, I let them know that I had Omega. They contacted them and they let them know what the cost was, and they got back to me. I ended up having to pay money for it also. I had to spend 200 something dollars. They did it in two days. But I told them, I didn't have transportation to pick it up that particular day. So they said, "You can pick it up the next day." I was very satisfied with Omega until it came up where I had to pay some money. But I said, "I'd rather pay some than have to pay the whole bill."

I received a phone call from Omega offering me a plan. I liked the offer and took it. It keeps me from having unexpected bills for repairs if something was to arise. It's a nice security blanket. When I had an issue with the window regulator on my 2019 GMC Denali, I turned the vehicle in to the dealer and requested them to contact Omega. I have the number in the book and gave that to them. They diagnosed what the problem was and found that it was, in fact, the window regulator that was bad. They called Omega and got the claim approved then called me and told me what the approval was. However, I didn't realize Omega was only gonna cover 50% of my claim. I was confused on that and went back to my booklet. I didn't see where it showed that that was only gonna be covered 50%, but it is what it is.

We had a claim that we had to file, and we had taken the car to the Volvo dealership. Omega wanted me to pay a portion of the repair over what my deductible was, and they said that the Volvo dealership's hourly rate was out of line in terms of what their hourly repair costs are. They were saying it's $220 and Volvo never submitted the change of what their hourly rate is and that based on the repair facilities in that area, they're overcharging for the cost of the hourly repair rate. But they're talking about another off-the-side repair facility which might charge $160 an hour instead of $220 an hour. Car dealerships charge top dollar because you're bringing your product that's their product into the shop.

Omega should make the claims a little easier. If you take your car to get serviced, Omega should have the dealership call them or later on charge them for the oil change because it was a little hard submitting a claim for an oil change on my end. Other than that, I'm satisfied.

I was totally pleased with Omega. They came through and took care of what needed to be taken care of. The evaporator went out on the air conditioning system of my Ford F-150. To replace that, they had to take out the entire dash. I'm happy and completely satisfied with the Omega claim process. I'd recommend them.

My '14 Kia Soul is covered by Omega. As far as claims, I had a blower motor put in. I had a few things, and they have covered everything so far.

The AC of my vehicle stopped working. I took it to a Subaru dealership. They looked at it and they diagnosed it for what the problem is. I showed them the insurance card, they gave Omega a call, and then it went smoothly after that. The claim process was very nice. I would recommend Omega to others, especially if they're military. It's very handy to have and very affordable, too.

The motor went on my window, and I took the car to a shop to get it fixed. Where I took it to, the tech did the work before he did the claim. It said I had a $100 deductible, so I assumed the only thing I would have to pay was the $100, but I ended up paying almost $300. He said Omega Auto Care only paid some of the labor. Omega should let people know if they would not pay for the whole thing.

To no avail will these people pay off on claims. Takes over 2 weeks just for denial of claim. Had warranty with roadside assistance and was told it would cost me $27.00 for tow. Don't have water in my oil, I had oil in my water, turbo engine. Blown engine. Denial on claim..?? Why did I even purchase an extended warranty.. This service comes @ a price of over $200 per month... Phone # on contract card not even right.. What a scam... Better luck with any of the other auto warranty companies in my opinion.. (who does that..??) Could give longer review but they will just edit it out.. Be very leery on your purchased car warranty.

Highly recommend them. It is a great experience. This company is trustworthy in my personal experience because they are professional with great work ethic, and good services. Also, they deliver the results that they promise you right from the beginning. Working with Them And He was a pleasure, he is prompt and very professional.

I have Omega for my van, and I'm okay with them. I took my van to the shop I used to work at and my claim was completed in a week because Omega had to ship in the part. They replaced my AC pump, but they used another brand. When the adviser told me that they ordered their part for the van and they used their part, they didn't use a Nissan AC compressor. The AC is working fine though. It's giving cold air like it's supposed to.

Omega is a good and reputable company. They didn’t try to question me about anything. They have been great. Omega told me that the repair shop didn't update something. The place that repaired it's statement wasn't up to date. But it took two days. It was easy. However, I didn't know that Omega would provide the parts so that threw through a loop, and I had to pay $100 out-of-pocket. Other than that, I'm satisfied because I have been through another extended warranty company and they screwed me over. I was upset. They tried to say that I didn't give them the correct mileage. I said, “No. I know what I gave you.” I even screenshot it and sent it to them. I dropped them, and that was when I went to Omega Auto Care.

My AC compressor went out. My air quit working, so I went to the shop where I bought the car from and had them fix it for me. Omega was giving them a hard time with the pricing and they wanted the mechanic to wait for them to ship the part. They get it at cheaper price. But I bought the car from this shop and I bring everything to them. The mechanic went ahead and repaired it for me but he said he doesn't wanna do any more work for Omega because of this. I'm not happy that I can't bring my car back to the shop where I bought it from to get work done.

I have Omega for my 2019 Kia Niro, and they do right. They had my axle CV joint replaced, but they took a little time to do it. They try to get my payment in earlier as well.

My AC went out and I needed a crossbar and a strut, but Omega didn't cover that. They didn't cover all Ford parts. They just covered the air conditioning. So, I felt like I got bamboozled on that. Filing the claim was kind of difficult because they didn't even have the right VIN Number, and they had some random VIN Number on my account. So it didn't go as smoothly as I thought it would. But Omega paid for the part and the labor. I'm grateful they were able to fix my AC because it's hot in Houston.

My Kia Sportage 2015 is covered by Omega. I had to file a claim for my AC, and their claim process was not that smooth. I sent my car to the garage, and then the garage contacted them. They said they wanted to come and inspect the car before they started fixing it. I hired a car to use that time. So, my car was in the garage the whole time. They sent someone to inspect the car, and they gave them a go-ahead to fix it. They approved 1,500 to fix my AC. And later on, the garage contacted me and said I have to pay $400 on top because the money that was approved was not enough to cover the cost. So, I ended up paying an extra $400 from my pocket, of which I was only supposed to pay $100. So, in total, I ended up paying $500.

I had my car in the shop and I needed a regular battery, auxiliary battery, and the alternator. Omega assured me that they were gonna cover it but when the time came, they only covered half of the alternator. I was supposed to pay for the auxiliary battery and the regular battery, which wasn't covered, but everything else should have been covered. Because of that, I'm not with Omega as of now.

I took my vehicle in for a service and to get the AC fixed. Omega said that they would be able to replace it and the process was good. I'm not with them anymore though. It was too much money and I never ever used it. The one thing that's really annoying is I have to cancel my contract via sending in the booklet that they originally sent me, which is really stupid. I don't see why someone wouldn't be able to cancel that policy through the phone or over the internet. I sent the booklet back, and they said that they never received it, then they tried to take money off my account again. I went to my bank and told them to stop those transactions, so they're no longer allowed to take money off my account.

I have a 2019 Chevrolet Silverado covered with Omega and I filed a claim for the transmission. The repair took a little bit longer than expected and I was expecting it to be more quickly. but everything was good. I’m 98% satisfied. I recommend Omega because they did what I expected from them, so I'm happy with them.

I talked to the person from Omega and I was told everything that was covered. I needed it and signed up for it. They didn't hesitate to pay for everything they were supposed to when it needed to be fixed, unlike most places do. I’ve been with Omega for three months but my finances changed this last month and I just moved. So, I have to renew my warranty. I talked to the guy and he said to call in when I had the money. Omega is true to their word. I've already got two other people to sign up that I know.

I used it twice in the last year. The last one was for a sensor. All of a sudden, my car wouldn't shift out of second gear. The speedometer just stopped working so I took it to the mechanic and they said it was the sensor. They replaced it and everything seemed to be okay. It happened once other time, but when I took it to them, it was fine. There was also another claim that ended up costing me $800 instead of just the copay. There was only a certain amount Omega covered. I'm thinking of canceling the policy, though, because the car is almost 20 years old. I've come to the point where if it's time to let it go, it's time to let it go.

Submitting a claim was easy and everything was fixed in a timely manner. I’m not very mechanical but I'm driving the vehicle and it's running well. I love my policy. For my lifestyle, it's great. My friend had a truck also and her policy was expiring. I told her about my experience and she now Omega. She loves it as well.

I had one claim and it went fine. I would like to have a copy of all that Omega covers though.

I have coverage on my 2021 Volkswagen Tiguan and I’m satisfied with the claims process with Omega. The experience has been good. I only used it a few times and they're reliable. But I don't like that the girls keep calling about the payments. She called me like she a bill collector.

My warranty was about to expire and I heard about Omega through someone over the phone. I researched and called back and decided to move forward that way. I needed to get something replaced and I saved some money by using them. So, that was nice. The repair was super quick. I went into the dealership and told them my car was doing this funny thing. They looked at it and said they could buy the product for me. By the time I came back, they had the product and had the car fixed, and had already gotten what they needed from Omega.

I got a good deal on my extended warranty, and the coverage is good. When a part broke in the emergency breaking system of my 2019 Nissan Q, it was easy for my repair person to call in and get the claim approved. It all went great. I've already said to my friends, “You need to get an extended warranty, and you need to pick Omega.”

I had a regulator fixed in the window. Everything was very good.

Omega covers my 2014 Jeep Cherokee Summit. I like having the policy because it gives me peace of mind. Sometimes, it takes them a while for them to get back to the dealership or somebody when they're fixing the car, but other than that, everything's good. I also had it on my other Jeep, and the claim process was good. They got it repaired. It took a little bit, but I was satisfied with it.

The water pump went out on my Toyota Camry and I didn’t have any problems with the claim. The dealership did it for me. Everything is going good and I like Omega.

I have a 2019 Hyundai Tucson covered with Omega. I filed a claim when a rocket hit my windshield and it wasn't very good. I had to pay a $500 deductible because they said they don't pay for windshields. Also, I couldn't even get the customer service. I had a hard time trying to get them, and I had to wait on the phone for them for a good while. About half an hour waiting on the phone to get some service and somebody to help me.

I have paid for a car warranty on 2 of my vehicles for close to a year. $86.00 for Hyandai, and $82/mo for my GMC 2017 Truck. The truck was having some issues with the seat AC element and the radio skipping stations. I called them first before bringing in the GMC truck. I was told at first it was not covered and then when I went to cancel the policy, they called back and said it was "covered". What I found at the end: was a total coverage of $300 for the radio that needed a Front control assembly costing $768 plus the labor which is $210 per hour when Omega reimburses at $140 per hour.

I had a very frustrating time with the broker who sold the policy. When I called, I told them that I would like to get a comparative bumper-to-bumper policy and they threw me with a stated coverage. The entire time I thought I was getting a bumper-to-bumper coverage and when there were issues that happened with the car, they didn't cover one thing. I went back and forth with the broker. Then, there was an issue with a payment. The payment was submitted and there was an issue with reinstating. Omega was telling me I need to wait another waiting period. I spoke to their compliance officer, because the broker told me there would be no lapse of coverage and the compliance officer at Omega confirmed that. From there, there hasn't been any issues.

I did not like Omega. They had to send the part to my mechanic and they held my truck for a little bit of extra time. It was a routine repair and yet they had to ship the part in. I was very unimpressed. I was without a vehicle for three days maybe. In my last auto repair, a big concern to me was whether my mechanic had to get parts from Omega or could he just get his own parts and put them in the vehicle.

The repair process was a lot of hassle. It was something that I did not know at the very beginning, but Omega would not cover the repair. It didn't go so great. They could have told me all of the do's and don'ts besides reading the book too. I won't go with them next time.

Omega charges too much and their customer service is very bad. I brought my car in for a rear wheel bearing. The rear wheel pin was leaking and they wouldn't fix it. I had never been late for a payment, but when Omega denied me my service, I didn't feel like the purpose of having it was validated. I have canceled with them since the second of last month. I started not to get them because they were very abrasive. The people skills weren't there at all. I also got an email from some people called PayLink and they were still trying to get money from me even though the policy was canceled way before the payment date.

I did a claim for my 2014 Jeep Grand Cherokee, and I'm 100% satisfied. I haven't had a problem yet. However, I need to know if I can add another vehicle to that auto care plan.

Omega has been great. When I first spoke to them, they were wonderful. Their price has been fair as well.

It took the repair shop four days just for them to get through to Omega Auto Care to get the approval, which left me without a vehicle. It was very long and tedious. But everything else was great.

I had an oil change and the claim process was pretty simple. I didn't have to do anything. I just gave my information to the Ford dealership and they took care of it all. Omega worked well for me.

Omega Auto Care's price is a little high compared to the rest of them. But I'm very satisfied.

My wife had trouble with the radio for the Terrain. It quit working. It wouldn't get channels, so the antenna was bad. I had to take it in and get it replaced. It would cost me $350 to get an antenna fixed, so I'm kind of glad I had the insurance with Omega to help me pay for the rest. I filed a claim with Omega on that and I've got $100 deductible and then they paid the rest. I had a good experience when I put in the claim. It got all done fine, and then everything worked out great. It was easy. I just made a phone call. I'm satisfied with Omega so far. They worked with me when I had to get my vehicle fixed. They took care of the problem.

I needed to use Omega on my 2017 Dodge Charger and they came through for me. I did the radiator on one claim and the control arms on another. I also did a claim on the lower control arms on the side, then another for the radiator. I had a motor mount done, too. In the beginning of the claims process, it took time getting a hold of them. But once I got through and they got the ball rolling, everything went well.

Do not use Omega Auto Care for nothing, because depending on the type of car you have, they will not pay for anything. Before I agreed to the terms, they said they would cover electrical, mechanical, motor, and transmission. I started having complications with that. Mine is a $80,000 car. I let them know that before we accepted terms. I also let them know that the parts were not cheap, but they still agreed to fix my car. I ended up having to fix my own oil cooler. I had to supply and pay for the labor for my suspension. And they didn't wanna pay for my motor nor transmission that the policy covered. I had to pay for my own. My mechanic called them many times and they put us on hold for hours. I would call them and make me hold. I would leave the number to return the call back, but I never got one. I felt like I was avoided.

I have a Kia Sedona and a Chevy Equinox covered by Omega. I filed claims for both cars for a couple of injectors. The mechanic put in the request for the one that services it. They called autopom! and they got permission to have it repaired. Then we just paid the minimum that we needed to pay to get the car back. We're both very, very satisfied with it. Omega was there when we needed them. They did what we had signed up for.

The repair was done, but I came out of pocket a lot of money that I thought I was gonna have help from Omega. I didn't get the help that I was told. I didn’t like it. But I had no other choice if I wanted it to be fixed. The guy that I talked to at first when I got signed up with Omega wasn't working there anymore. He was the one that told me that with what I was signing up for, I would be covered in that area. But when I needed the assistance, I wasn't covered.

The only complaint we have with Omega was that it took a long waiting time during that call before they picked up. But other than that, the service was okay. I will recommend them.

It was a good experience. I didn't have any problems when I had my Toyota RAV4. I bought a new vehicle so I'm not covered anymore.

They deal with the mechanic shop and my mechanic is telling me that sometimes it takes forever to get ahold of them. It takes a couple of hours before they can respond but other than that, it's pretty decent. The main one I had was for the 2007 Toyota Tundra and they tried to do something with the transmission and that one took a little longer to approve. It took us almost three or four months before I got my truck back. But other than that, they've been taking care of me when I need it.

I had work done on my transmission and the claims process was expedient and everything was clear. I was without a vehicle for at least three weeks and a rental was offered but I didn't use it because I have a second vehicle. Omega has been the best I've had yet as far as being expedient, getting back to me, and answering all my questions.

They did a door lock actuator for me and the experience was good. The people at the dealership contacted Omega and so we really didn't have to do anything. They completed the work in one day. Everybody did good.

I've been with Omega for the last five years. I renewed again this year. I didn't make a claim for last year. But one time I made a claim for my tire, and it was not approved. The dealer sent the bill for four tires and he said they would approve two tires, but that one was not approved. I'm disappointed.

Reading the reviews, you would think this was an excellent auto warranty company, but my experience has been the worst and very stressful. About two weeks ago, I submitted a claim because my malfunctioning light came on. I was able to drive it to the nearest dealership. When the adjuster finally contacted me almost a week later. He informed me that he needed a copy of my auto service invoices, but if I didn't have one, it would not be a problem.

I did not have a very good experience with Omega Protection Plan. They signed me into a contract full knowing that my vehicle was imported from Canada. They took my money for 6 months. Now they cancelled.

The tranny went out and Omega Auto Care put a junkyard transmission in it, which will not last. They wanna replace them with junkyard parts. That's what they do instead of putting new parts in. It doesn't make sense because they know they would pay for that transmission again within a few thousand miles if they pull them out of a junkyard, 9 times out of 10. And this thing, I just got it, and I'm gonna take it in, find out why, but it wants to take a while to shift into fourth to fifth gear and I have 4,000 miles on that tranny that they wanted a junkyard put in.

Omega covered a fuel injector that had to be replaced. I also had suspension issues that they had to take care of. They covered all the repairs in terms of the coverage, but when it went to getting work done, they wouldn't cover the whole labor rate, which was advertised that they would. The dealer's rate is higher than they would allow so I ended up paying. I was a little disappointed in that. I had to pay a lot of money to get my car out. It was about $300 more than I should've.

Omega covers my Durango and when I made a claim for the transmission, it took two months to finish the repair. The claims process was easy and everything went great.

Omega Auto Care is the worse experience. A total scam. I think they treat enough people right to get a few good reviews. They wouldn’t even take care of a $53 oil change. So many excuses. It’s ridiculous if anyone is interested in a class action lawsuit call me **.

I had gone out to the cemetery one day and all of a sudden, I got this message that my 2014 Ford Explorer was overheated so, I shut the vehicle off immediately and called the mechanic. He told me not to do anything and he would be there shortly. He came and put some water in it for me to be able to come home. It was a holiday weekend and I took it to the shop on Monday. I don't understand why Omega didn't pay any more than what they did on the vehicle. And it was hard to communicate with them. The owner of the mechanic shop had a hard time getting his money. He seemed to have quite a bit of trouble getting Omega to approve what needed to be done on the vehicle and when he was finished, they didn't want me to have the vehicle. He got his money but he had a hard time doing that. That's just the way Omega works.

I needed to repair one of the sensors of my Nissan Altima. It was difficult getting in touch with the Omega representative to help take the claim. But we managed to find someone. I was told that I had to call earlier in the morning to get somebody on the phone right away. I'm satisfied with the claim process. The repair shop that I went to tried to charge me. But I said, "No, I think I can get it waived." They weren't aware of that. So I had to call back Omega and someone kindly sent over the invoice, letting them know that it's waived and I didn't come out of pocket. I had a good experience and I would recommend them.

With my first experience with Omega, I had to pay out of my pocket $600. Now, I had to go back to that same place twice and this is my third time that I have to go because what they put broke down twice already. They made me feel like Omega wasn't working right. They didn't wanna pay for these parts. But the guy said, "I wanna put my parts because I don't want you to come back." But I ended up going back twice. Now, it's gonna be the third time even though he said he didn't wanna put the parts that Omega was putting. That's why I had to pay $600 over the deductible. But Omega did really well and I've had a good experience with them.

Omega is a good thing to have and it helps with the cost but it's very difficult to get ahold of them when I need service. They don't pick up right then. I had developed a problem with my windows. I went to my dealership and they wanted to see the policy. I gave them the card and they called the number. Two hours later, they finally got ahold of somebody. That was a big inconvenience. When you finally get ahold of Omega, there's not too much to complain about but the process of getting ahold of them is not good at all. I had to go home and they had to give me a loaner car. It is very disheartening and scary that you're dealing with a company that's not responding.

I had a major situation with my car and I contacted Omega. They came in professionally and met with the AutoNation Hyundai dealership in Tempe. They sent a representative out to see what the problem was and I don't know what they did, but the representative gave the permission to fix the problem. I was forever grateful two times. The first time was the front of the air bags and shocks. They said that usually, when the front one goes out, the back one goes out and a month later, the back went out. The representative came again, assessed it, and made a judgment call. It was repaired and I really wanna thank Omega. I'm thinking about putting another vehicle up under them as well and I've been referring people to them.

The customer service is good. I understood everything they explained to me. Also, whenever it's time for me to pay them, I had no problem with getting through and paying them. But I had a claim and I didn't like the hours on the rental car because I don't think it was enough time. However long the job is on the car, that's the only amount that they'll pay for you to have the rental car. Other than that, I was very satisfied with Omega.

Omega Auto Care did a very good job. Only when I called them is when they were not good with behavior. But it was a very good experience with them. I would recommend them.

Omega Auto Care was the best option for me. My policy has cancelled out four times. That's because they pull the payment out. But somehow, my bank reversed the payment. But when I called the bank, they said there was no problem. I called Omega back, and they had to reprocess it three times before they got it. Besides the payment issue, everything else gets handled quickly with no problem. That's what I like Omega the most. The wait times are not that bad depending on what time of day I call. Every time I called, they answered all my questions. They go above and beyond. Omega is a good company.

I've had a couple of claims that went through. This is my second time doing an extended warranty. I had my last premium for that plan. Overall, it has been good. There are some things like extra benefits, batteries, windshield wipers and other smaller things, it's only in the first year that I can replace them on the plan. Omega Auto Care should make the consumer more aware of that stuff.

I was very pleased with Omega. I called them up on the phone to file a claim and they sent somebody to the dealership, and they talked about it at the dealership, and I wasn’t any part of it. They just called me and told me when to pick up my car. They handled it all. I didn't even do any paperwork. It’s great. I just came up with the $100 deductible and they took care of everything. That was a good deal. It was a very good experience with Omega. I'll continue to use it.

Right now, I'm not too happy with Omega. I put my 2020 Nissan Pathfinder in the shop and was trying to get all three things done at the same time, and they wouldn't cover two of the things that I needed fixed. They said it wasn't part of my package. One of the things is $1,700 and the other one is $1,200, and I don't have that kind of money right now. I thought that I had bumper-to-bumper coverage, including anything that had to do with the motor, the transmission, and the powertrain but apparently, everything that's included with the motor is not covered. Omega did cover one thing. The claim process is fine. It's just getting the work done that needs to be done that I was not satisfied with.

Omega Auto Care jerked me off on my Buick for months. Also, they still owe me $500 for my rental car that I haven't got for over a year and a half. I've had them on my Dodge since 2010. I sent all the bills and receipts to everybody to get my money back. It was over $500. I never saw a nickel. I called and they told me that they were looking into it and they would get back with me. That was months ago. That means I'm never gonna get it. After this policy is over with, I will not renew with them. But a bunch of people got policies over there that I recommended it to. I recommended them to my friend and his wife's new car. And one of my kids got a policy there.

I had my brakes done. That was difficult because I went to the dealership and Omega Auto Care didn't put the time in on time because it skipped my mind that they only cover so much. And as I looked at the warranty, they said they cover brakes and calipers under the agreement. But when I took it to the dealership, they waited to hear information back from Omega. I wasn't happy with the way that process went. That's why I prefer not to go to a dealership because they seem, "Hey, you lost your warranty. You got extended warranty somewhere else. It's no longer our problem." Other than that, I'm going on my three years having Omega and based on the vehicle, it's still holding up. I'm still paying that warranty every month. I would recommend them. They're good people.

I'm thinking about canceling Omega. When I was gonna cancel last year, they talked me out of it and told me that I qualified for a better premium. Since I've been with the company for the amount of time I have been with them, they told me I could get this new policy where if I get a newer vehicle, everything will transfer over to that vehicle. I ended up paying a little bit more for that but the only thing that they were able to cover me most recently was my transmission and that was used. I didn't know that the transmission was used until the mechanic told me that it was. I've been with Omega for years and don't know how I'm getting a used part, being that I've been paying my monthly fees on time every month. Prior to that, I had to get a suspension and come out of pocket on my own for that. That was 1,300. When it was a major claim, I was never covered.

It's been a pleasant experience with Omega. It was a little long on the wait time for claims but other than that, I'm satisfied.

Omega sent me a fan for my car because the dealership would've charged me $500. Then I paid the deductible and it was done. It went pretty good. But I'm no longer with Omega. I'm with American CarShield now.

Omega covers my Jeep Grand Cherokee. I filed a claim for a water pump. It was aggravating. Someone was saying I didn't have a warranty with them anymore and I was like, "Look, I've been with you guys since we had a truck, a Chrysler, and now a Jeep." I've called numerous people and I was really aggravated. Finally, someone figured it out. It was a hassle, but we got it figured out.

I was with another company, and Omega called me one morning and said that company was taking my money and they were out of business. I signed up with Omega, and when I put my car in the shop to be serviced, I kept trying to get in contact with them to see what they were going to do. My alternator went out, so I had to have my car towed. I gave the mechanic permission to fix my car, but Omega refused to pay for it at that time. First, they said I didn't have a contract with them, then they called me back. I kept on talking with them. I had my car towed in on a Wednesday, and it was the next Wednesday before I went and got it. I paid for it ‘cause I needed my car, then they said, “Okay.” I was told that it's $421 for my car to be fixed, and all I received from Omega was a check for $129. They said because the cost of the parts was too high.

I'm giving Omega my money every month but every time I need an oil change, nobody answers the phone so I wind up having to pay out of my pocket. When the radio in my car stopped working, they told me to take it to the shop. They were supposed to pay for the diagnostic. But I wound up having to pay out my pocket for that because nobody ever answered the phone. When they finally answered, they paid for the radio, but I didn't get my diagnostic money back, which was $195. They are playing a lot of games. They changed the name, but they're not taking new clients. I'm paying $159 for one of my cars and 100 and some dollars for the other car. But they're not answering the phone when people need stuff done. They need to get better with their service.

The company's commitment to customer satisfaction, transparency, and quality of work makes it a trusted choice for vehicle owners. While wait times may occasionally be longer, the exceptional service and peace of mind provided by Omega Auto Care are well worth it.

The coverage itself has been a lifesaver. I have had to use it twice already and both times, the claims process was smooth and hassle-free. The repairs were also completed in a timely manner and I did not have to pay anything out of pocket.

Horrible company, spend nearly an hour on hold to get ahold of someone. Then when you finally get a hold of someone they talk you in circles. My car has been sitting at the garage since Jan with the engine ripped out. They keep giving me and my mechanic the run around.

Don’t waste your money! My truck has been in the shop for 2wks. The repair shop had to tear down the motor, on the advice of Omega. The dealership, since tearing down the motor, can not get through to the company to go further. No one will answer their phone or return their calls. The dealership reached out to me to help them get through to Omega. I get the same runaround. I have asked to speak to supervisors. They tell me they don’t have that information. I stay on the phone for over an hour trying to help. No one will help. My truck has been torn apart for 2 wks taking up the shops bay. I’m at wits' end trying to get this resolved. A terrible company!

I'm very satisfied with Omega Auto Care. The price is reasonable for the month. Once the workers know what the problem is, Omega does a quick turnaround. The professionalism is amazing. The people are very nice when you call.

The repair was taken care off rapidly after Omega Auto Care viewed it. It was professional. Omega protects my car. They're better than Protect My Car.

When I got my truck back from the shop, they tried to tell me that I had to pay for something that was already covered on my warranty. After they put the transmission in it, they told me I owe them 3,200 for the deductible. I had to keep calling my adjuster back and forth, trying to get him on the phone on a three-way. Once I finally got him on the phone on the three-way, he started telling them everything that was paid for and what I didn't need for my truck. The guy told me, “Don't worry about it. Come get your truck and bring us $430." Two days later, there was a little snow out, so I had put it in the snow mode. After using that snow mode, it’s doing the same thing that it was doing when I took it to the shop. My brakes were sticking. Omega didn’t help and my transmission’s still messed up. They give you used parts.

One of the wheel bearings in the rear went out on my 2017 Nissan Rogue SV. I took it to Nissan up in Wytheville, Blue Ridge Nissan and they took care of everything. They called the warranty personnel, talked to them and got everything situated. I'm very satisfied. When I went to Nissan and showed them the warranty, they said they never dealt with Omega. They never turned a claim in or talked to anybody about that. They never heard of that warranty before. But they were pleased with the way Omega handled everything.

They were great. I filed claims for several things for my 2014 Ford Explorer - the starter and one time, the trans. I had no problems at all. They were there when I needed them.

I've had this warranty since 2014. I renewed it three times. Their customer service has been up and down. But for the most part, it's been okay. Sometimes they wanna use new parts. Sometimes they wanna use used parts. Recently, they had replaced the drive shaft.

The dealer took care of the claim. Their rep contacted Omega Auto Care. I had to wait a long time to get the fuel pump because they didn't want to use a brand name, original equipment. They wanted to use something else. The dealer wanted to put original equipment, but Omega Auto Care had a different brand so I had to wait until they got the part in. But it went smoothly. And if I made a call and spoke with them, everything was good.

I had a claim to Omega Auto Care. The other company where I brought my vehicle in had to file the claim, and it seemed to be fine, except the last time it did take them a while to get to where my vehicle was to check it out. Aside from that, the first time when they did the transmission went well. Then the reimbursement on the rental cars was good as well as the oil changes.

The transmission of my Yukon XL went out. I went to put it in reverse and it wouldn't move. I called. They had taken it to Precision. They said something about the inside of it. When they heated up, with transmission, it cut off. It wouldn't go. It was a long process to file the claim with Omega. We had a hard time getting in touch with Omega. We kept reaching out to them. It took me a month before I even got it done. When I went to pick the truck up, they said it was another part, something that they said they weren't paying for. It was $200 to reset it or whatever they were supposed to do. But I didn't pay $200. I said, "Y'all need to reach out to them because they're supposed to be responsible for it." They let me take the car.

I love Omega Auto Care. The service is great. As matter of fact, customer service is very good because I can get in touch with them quicker than I could with Protect My Car. Initially, I went with Protect My Car and had an issue with their service and the customer service. The rep said, "We are merging with this company called Omega and you might like them better. Plus, they have a maintenance plan." She told me how much that would be, and I said, "Okay, that's fine." So I went with Omega. I didn't pick them at first because I've never heard of them before but I'm telling people about Omega because it is a good company.

The starter quit working on my 2016 Kia Sedona and Omega kept sending the wrong part to Kia and wanting them to put in a part that was too big. Omega wanted to buy the part because they thought they could get cheaper. It was taken care of but it took longer. Still, the claims process with Omega was good. People should try it. I'm wondering though when my warranty is going to expire. They said four times that they sent a book but I never got it.

We have four different vehicles under Omega and the service is good. I just wish that they could figure out a way how the claims process can get done as quickly as possible when a claim is being done and if the service department is calling to get approval. Once they figure out everything, make a call, press a prompt and then speak with someone, that’s next to impossible. I don’t care for Omega’s claims processing because dealing with the service gentlemen, they don't have time to wait on long holds when they're trying to see or get approval for the claims. I had to take time out of my day to go. There were times I went to the service department and sat and waited on hold until I got a representative so they could speak with them. It could be 30 minutes or longer before you can get through to anyone so I don't like that.

My car wasn't holding power. I took the car to Midas to get an alternator. I needed another alternator. The mechanics claimed they got the alternator from Omega Auto Care. They purchased it. They said I needed a transmission. They put a transmission in. They put another alternator on. I went out and bought a new battery. Wasn't even my battery. So, I've been wasting money and time. My car is still having the same problems. I missed work. When the young lady, called me, I said, "You want your money, right? I need to go to work. I can't go to work if my car is not running right." So, I called Midas and they had an attitude because I kept bringing my car there. If they found out what was going on, I wouldn't have to keep bringing my car.

So far, Omega has been great. We had to get a starter and the process went real good. The guy called them and told them what the deal was. I went to a GMC dealership and told them what the deal was. They okayed it and they fixed it for us. We got the car out on the same day.

When my truck quit on me, I looked on the back of the card and called roadside assistance. They sent out a tow truck and they towed me to Graham Chevrolet. Graham looked over the truck and they found out that the timing chain in it broke. I'm very satisfied with Omega so far and I'd tell others to get it.

I'm very proud of Omega and I have not had a problem with them. You could take your car anywhere as long as they're licensed. Also, everything that I've had to make a claim on was a success and I thank God for it. When I had to have a transmission and heater core replaced on my Nissan Sentra, all I had to do was present my card to the service department and they did all the calling to Omega. They let them know what was going on, then Omega sent an adjuster of their own down to check out to make sure everything that service department claimed was wrong was really wrong. After that, they gave them consent to go ahead and fix it. Getting the transmission replaced cost $4,000 but I only paid the deductible. If others qualify to get Omega, I would tell them to go for it. They are a very good company and they're reputable.

Having Omega takes some stress away. I had a starter replacement and it took a while but they did it. My mechanic said something about instead of him picking up the part, Omega did it and sent it to him.

I filed a claim and for whatever reason, it wasn't covered. Omega said that I have the best policy for my car and it's saying the part is covered in the policy, but once it came down to it, they were saying it was not. The customer service is okay but I wouldn’t tell anybody about Omega. I was misled.

Marked resolved. A refund was received this morning. I appreciate everyone's assistance in this matter. Blessings.

Filing a claim with Omega Auto Care was amazingly easy. I came in and paid 200 bucks, and it was done. It was a well-done, quick job, and a good price. I hope they have a good facility. I'm getting ready to move to up around Lawton, Oklahoma in a month and a half and I hope they have somebody that covers that service up there as well. Go for it.

Once people signed up with Omega Auto Care, they would have a certain number of oil changes. I have not tried to have the shop put into those because that's something new where the shop could call. So, I have submitted an email to their fax number. I don't know about how successful it would be to have the shop paid directly. That would be better. But the old system was you put in, and get a check. The literature that came with my welcome package says I would get it in two to three weeks, but the actual is four to six. That's very slow. I was with Omega and I canceled my policy because I was annoyed with that process. I signed up again and said, "Let's see if this works any better." They kept promising. Their sales department does a wonderful job in convincing me that I would have a better experience, but they wouldn't follow through with it.

My experience with Omega was horrible. After paying 3,000 for that extended warranty, the time we ever tried to use it, they came up with some kind of Technical Service Bulletin type thing, saying that it was not their place to pay for the repair. The repair was 2,000 something dollars. So, I had General Motors on the line as well with the lady that I talked with. I was out of town when my husband first took the truck to the car shop. When he called me, he said they called Omega to get whatever the number they needed to say that they were going to pay for it once they came up with what the cost was gonna be, and they refused it.

My truck was in the shop for about four days, but once the mechanic diagnosed the problem and let Omega know, they okayed everything right then. Omega did what they were supposed to do, and everything was fine. It only took the mechanic about another half a day to fix it.

Omega was the least expensive and they lasted the longest time. I would like them to cover more. But they're as good as anyone. I had my vehicle in the shop. I had a motor mount where I had to replace a bottle and a hose. And there was something to do with the ignition. They did fine and I'm satisfied.

I had a good experience with Omega. But when I took my car to get it fixed, it took a long time to fix it. I had to get a transmission put in my car. I was told that they were waiting on inspections. After they inspected it, they started fixing it a week and a half later. That was kinda odd there. Omega covered it. But they need to improve the speed of the process. It should not take so long for them to respond to the people that are fixing the cars.

My experience with Omega wasn't quite good at first because it took me a long time for them to let me know what's going on to see what parts was being okay. The claims process took almost three weeks because I had to keep calling. I even spoke to one of the managers, the train power supervisor, and the person that was supposed to say what was what. The delay was with the parts they were negotiating with the mechanic. It had to do with what was my policy covering and money-wise, what was covered. Everything wasn't covered on some things. The experience was a little crazy for me but the job was done after going through so many changes. I paid my money.

I filed a claim for the air conditioner. The claim process was great. It was very easy. I’d recommend Omega. However, their cost needs to be lower.

The ignition coils were bad. So I got it changed. Everything was good.

Omega is good on the whole. My wife drove up on one of the concrete pillars and she went to back it up. It pulled the undercarriage from under. After it did that, I went to Nissan to get it fixed. One of the bolts fell out and they didn't secure it tight enough. The molding and everything that was going there up under the carriage were all hanging out. I waited another day or two before they got to it to fix it because it was all backed up.

If the fuel pump didn't get fixed, then my car would shut off. The hole in the fuel pump would eventually stop the vehicle from driving because the fuel pump can't pump the fuel through the vehicle. The process was a struggle for a little minute. Omega was being difficult with trying to get it fixed. And it took me having to have a conversation with the rep from the Christian Brothers who fixed the fuel pump and the consultant on the Omega end. At first, they couldn't get to a common ground and I had to intervene to explain what was going on. It finally happened but it took a while.

My contract states it covers power training, but it's been run around for 2-3 months of them trying to get out of paying for repairs. They are fraudulent and liars. Will not recommend to anyone and currently retaining an attorney.

I had to get some service done with my car, and how they priced it, they didn't really try to cover too much, so I ended up having to take my car to one shop. Now I'm in the process of trying to look for another shop because of the cost. Because they use used parts. I had to pay out-of-pocket more than what they cover. I asked them if they could send me to a company that they work with where I don't have to come out of my pocket as much. I drive a foreign car so I caught myself trying to get a good warranty, but it's like it's not an asset to me. Even with my rental, they only covered up to three days, which if the part was back ordered, I still gotta pay more out of my pocket because they have a set amount of time of what they think the time frame of what it was supposed to take to fix. At this point, I'm not a satisfied customer of Omega.

I had the insurance for almost two years. When my air conditioner went out on my car, I called Omega to see if I still have insurance through them so I could see how much they were gonna pay for the repairs. They told me to show them the tag and credit card, and they would do the rest. They said, “Take it to your Ford dealers.” I called the Ford dealers in Streator and then I had to take my car up there to have them check it out. They said the part they had to have was the air conditioner compressor. They put it in about a week later. I called up there to see if I could come up and they said yes. I sat in the waiting room for about five hours. When I went to pay for it, they said Omega was gonna be paying for all of it except for $100. I wrote a check out to the Ford dealers and they did a good job. Omega saved me a lot of money on the air conditioner.

I had a wheel bearing, a cross bar, an oil change and a flat tire. Omega Auto Care was on time. I paid $100 deductible. I had to pay for a wheel alignment but Omega would not cover it. But I'm very satisfied because they answer. They do all they can to help me. I forgot about the plan one time and I had four representatives calling me and told me the same thing. I forgot to pay the bill. I couldn't find the stuff. And I kept telling them to send it to me in the mail. They said they would. But if they would send it, why all the people kept calling me? But I paid it. I'm an on time payer. I just forgot that time.

The only thing is Omega only provides the stuff that they wanna provide. I have a certain stat sheet that says, “We cover the powertrain. We cover the motor, transmission," and stuff like that but when you deal with them, it's a lot of things that they don't cover. I just got the water pump done on my truck and the water pump's already going out. It's been three months. The car lot tried to let them know that that wasn't the best water pump because it wasn't the OEM one that came with the truck. Here we are three months later and it's going out again. It's not all the way out, but it's gonna be out no later than February. The car shop knows a lot more than what they know and when they recommend certain parts, they should consider those parts. And a rental vehicle is in my policy but they didn't offer that. I had to do most of the stuff by myself.

My Mercedes is covered with Omega. My first claim was a few months after I bought the car. The sunroof was stuck and then I had to get the motor replaced. That was my most expensive repair. I had to pay out of pocket. I did get a fuel tank replaced in my car and that was four grand. I only had to pay 400 out of pocket. So, that was really good. I got my car diagnosed, and then the Mercedes dealership worked out everything with Omega. Then I got my numbers and I paid after. The only thing was, the first time, getting through to Omega was a little difficult. I have no clue why. They had to keep on calling for about 40 minutes to an hour. But then after that, it was smooth sailing. Every time I call Omega, they are very nice.

I had a Chevy 2017 Silverado 2500HD Diesel covered with Omega. I wish that I had more protection based on what I got out of it as far as the EGR system, but that was just a higher package and I think I was just being cheap. So ultimately, that kind of rolled back on me but I didn't have any problems with them personally. I filed claims a few times. There was one claim that dragged on but I completely get why. What had happened was the fuel rail sensor went bad. I took the car to the dealer to get it looked at, verified, and repaired. I made a claim with Omega and they did take quite a while to do it but it was mostly because they had to fly someone out there to inspect the truck firsthand which is completely understandable because that was an expensive repair. It was like $8,000.

Omega covers my 2009 Chevy Silverado. I did a couple of things and besides the fact that it takes forever to get ahold of them, their claim process was simple. Overall, I'm satisfied. They do what they say they're gonna do.

I've done oil changes and I had an airbag issue on my GMC Sierra. When I submitted a claim, it wasn't difficult. It just took a little time, because they were short-staffed like everybody else. So I gotta hold for a while. Other than that, they do what the contract says they'll do. I'm satisfied. The price is good too. I would recommend them.

Roadside assistance and a one-time battery replacement came with my Omega warranty. There's also a one-time brake service and brake pads coverage. It has a one-time windshield wiper replacement, too. I was satisfied with the signing-up experience and when I called to talk to somebody about repairs, they were very helpful. They were understanding and they worked with me. I'd tell my friends to save some money and go sign up with Omega as well.

Omega Auto Care covers my 2012 Equinox LS. I filed a claim and I just got my vehicle back about a month ago. They said that they had to rebuild the engine in it, but then I talked to the person with Omega and they said I had to come out of my pocket and pay $500 to get my car back. The Hampton Chevrolet said that Omega paid about $3,000 for the engine. But when I spoke to a representative from Omega, they said it was like $9,000 for work that they've done. I was like, "Well, how is that possible?" Then I tried to get back in contact with the person that I was speaking to and I could no longer get back in contact with them.

We've had good luck with Omega. If I have a large claim, I'm covered. I don't have to, all of a sudden, come up with a few thousand dollars. We did claims for the air conditioning, alternator and different things, and they were taken care of easily.

When I had a problem with the air conditioner compressor, Omega fixed it without any questions. I'm very satisfied thus far. Omega is a good company.

We had a claim recently and the dealership had to send in a video. And from the video, Omega had to send a claim representative on site before they approve it. But the dealership said they've never had to send a video. But the benefit is, I haven’t had to deal with Omega directly. One time, I had to dispute. They say a lot of things are not included and I have to get my book out. It’s not 100% positive.

Omega's claim process was good. I submitted a claim for my 2015 GMC Sierra. It took the dealership a couple of days to fix it. But I had a rental.