Omega Auto Care

My power window on the passenger side and a running board on the driver side would not go up and down and a rear parking sensor and a heated seat were not working correctly. They got most of it done but there's some controversy about the running board. The Smart Auto people are saying that they don't know if that's gonna be covered or not. My complaint about that is the policy is bumper to bumper. I have another complaint because Omega called for an adjuster, which is fine, except for the fact that they tell the shop, “We're putting in the claim for an adjuster.” Then the shop needs to have my car on hand for 24 to 48 hours. They could close that window a little bit more. Also, if you go online, they list the auto body shops that accept the coverage. In my area, that list is pointless. You have to go to a dealership. None of these outside shops wanna deal with extended warranties. Nonetheless, we just signed up my husband's truck with Omega.

I haven't had a very good experience with Omega. It came with three free oil changes for the first year. For the first oil change, I took it down to the biggest Chevy dealership in our city. The guy that I took it to, I've known for 40 years, and he's worked there all the time. He called and called to get the oil change taken care of. I picked the truck up and Omega didn't pay him for another week and a half. So, the next time I took the truck down to get the oil changed again, he refused to deal with Omega.

The payments take long. I was with them for a year and seven months later, after I've been doing my oil changes all by myself, I found out there's a maintenance for a year. So I didn’t get any of that money that paid for my truck as far as the oil changes. I told them I've done all this and they said, "No you gotta do it within a certain time limit." I said, “Nobody told me that when I got service. Y’all just took my money out of my account right away, 300 bucks. If I only knew that was there, I would’ve gotten more money."

I pay 95.99 a month and I never use my warranty. I've had it like a lifetime thing. When I had an issue, it wasn't covered under the warranty. They just put $20 towards it. I was like, “Okay. What's the point of having this?” And then I thought, “My car's a little older. What if something major happens?” This has been a pretty poor experience.

So far my experience with them has been good. But it's a lot of money that I'm paying out.

My first claim was nearly fully covered. I've had a couple of other things that had to be done that wasn't covered but it weren't so bad. There were a bunch of snags because the dealership wanted to do a full motor replacement. Omega said that might not be necessary and they had a third-party inspector come. My vehicle didn't need a full motor but it needed other parts so it was like a teardown rebuild. Some parts weren't covered like the exhaust part. So, I had to pay a little bit more. Other than that, the claims process is fairly simple and they communicate well. I also had a claim for the water pump of my wife's car that had gone out and they covered almost all of it.

I just utilized the warranty for a brake change, stop brakes and rotors. The shop called the company and they handled it between themselves. Omega Auto Care covered the rotors. The process was pretty seamless and I didn't have any problems with it. I didn't like the fact that they had services that expired over time and have since expired, yet, I pay the same amount. That seemed a little shady, but apparently, they were giving those services free for a period of time on top of the warranty. They're much needed routine maintenance things though.

The Omega rep explained that the mileage for the plan was better than what I was getting through the dealership. It would have longer-term coverage, too. Instead of six years, it's seven. One time, I was driving to work and the check engine light came on. It said, “Stop as soon as possible.” That was a mile from work so I went ahead and went to work, got my phone out and called Omega.

When I called the second time for them to pay the company where I went to do the oil change, it took a while before they could pick up my call. Apart from that, the process was okay.

Signing up for Omega was pretty simple. I spoke to several different representatives at the time because I wasn't sure upon talking to them how soon I wanted to move forward. They were very courteous. I felt like they understood what I needed to move forward on my policy. Omega was pretty affordable at the time when I bought it and I received a promotion to get oil changes and all sorts of things that I felt were viable for my vehicle. If you want to get an extended coverage or warranty for your vehicle, Omega is the way to go.

The rep answered any questions that I had and explained what things would be covered under the warranty. If I broke down on the side of the road, I could have a new car until my car was fixed and the hotel payment for the night if I was stuck somewhere out of town. She helped me enroll in the automatic payment. I use it for my latest oil change and at first, the lady at the dealership said she had not seen it before but it went through.

The gentleman that I dealt with was very informative. He told me what I could do and not do, and he also told me how I could file a claim. He said that he would send me a brochure and literature concerning the company and what it would cost me per month. I went to my dealer when the left side indicator of my car would not work. They looked it over and identified that I needed some parts to make that left side work. I told him to do it and then he got the parts. When I brought the car in to get work done, I also gave the dealer the number of Omega who was supposed to cover my expense. The dealer called Omega and told them to go ahead and make the repairs. The repairs were made and Omega paid for the job.

Omega covered major issues like your transmission and motor. The lady was nice and informative when I talked to her.

Omega Auto Care had the most coverage for the least amount of money. The rep was very polite. Also, he explained it very thoroughly to where I didn't need to ask any questions. He was good with the job. I'm paying 150 a month, and I was told that the 150 for the bumper-to-bumper, and after six months, it becomes 65, which I've never heard before. I've never owned a newer vehicle. So, I've never had bumper-to-bumper coverage. That was a big selling point for me and I hardly noticed it coming out of my account.

I had to have my car serviced but got the runaround. My car was kept for a month. At every angle, when it got to the extended warranty part for Omega, they found every reason not to pay for it. The only person that’s stopping them from not paying for my car is me. They didn't know research. They said they couldn't pay for it and it was under warranty. After I researched it for them and gave them the information, they looked it up and said, "You're right. It's not under warranty. We'll pay it.” Then the next day, they come with something else. Four times. It took me days and days to figure it out and give them the information. It was almost about 4,800 and in the end, they paid it.

When I did my oil change, I was supposed to get a reimbursement, but I never did. I sent them the invoice that same day and spoke with somebody at customer service, but nothing was done. Omega was trying to get in contact with the people that did the oil change, but the people didn't want to get in contact back because it was over the phone. I just chose not to do any oil changes in that facility anymore after that day. Before the oil change, I had some work done in the car at Empire Hyundai at Fall River, and everything was copacetic. Other than that oil change, Omega has good service.

Every time I go to the dealership, Omega doesn’t cover. But I don’t pay much as I used to pay out of my pocket so that's better than paying out of my pocket. Also, their customer service does everything perfectly. They waste no time. I'd tell others to try Omega.

I thought that it would be a good idea to go with Omega. My light came on on my car saying the oil change has to be done. My guy said he doesn’t do that with the insurance and I paid $54. I did a battery check-up too and everything was fine. I called back to see if Omega paid the tech for the battery check and they took care of him right away.

Everything's been okay. But I had problems with reimbursement of things that I paid for or I used my own AAA. I sent in the form and never got any reimbursement. I complained but nothing happened. I let that go but that irritated me. But Omega taking care of the actual car was good. They handled it quite well. I had Omega for four years from April 8, 2018 to April 2022. Then in January, I signed back up with them because they gave me the one year of the maintenance, which satisfied me. So I'm very happy with my Omega. I'm satisfied with it. I'm satisfied with the representative that called me and we got it going again. So I'm paying that 129.46 and that's perfect.

I had just paid my first month's bill, then my car happened to go down three days later. It wouldn’t start and I was also hearing a noise. I called Omega, let them know, and they were on it. They told me since I’ve been paying my coverage and the deposit kicked in, I could go ahead and start using it. The lady told me, “Don’t drive it. Try to get a ride to work." She also asked me to call a towing company to get it towed to a car place of my choice. They have a couple of places with zero deductible. Everything was pretty smooth on Omega’s behalf. They sent a new starter to the car place I went to, and the mechanic put in.

Signing up with Omega was positive and all my questions were answered to my satisfaction. But I was a little disappointed that I ended up paying $2,100 out of pocket for repairs to my car. I took it in for service to check everything over. The front wheel was bad and tie rod ends. It wasn't covered under the warranty.

I got an oil change a couple of months ago at a dealership. I didn’t have any problems. Omega processed that right away. My concern is I’m paying too much for something I’m not sure that I’m gonna be able to use it. Sometimes, I regret it because my car is fairly new and I don’t need really to have any coverage.

My experience with Omega is 50-50. The person who I originally took my water pump to did not do the work. Omega paid him and I informed them that the work was not done, and they told me to keep reaching out to the person. I finally reached out to the person and he got in contact with me. But my car has been at the shop waiting for them to look at it for about three weeks now.

I received a book at the very beginning and I misplaced it. I called Omega and asked for another book and I never received it. I'm not really happy with them. I did an oil change for my 2015 Chevy Silverado and that had to be reimbursed. I had to call Omega and I was asking them when I would receive the money because it had been four weeks that passed at that point. One rep hung up on me and the other was extremely rude like I was bothering them. They told me that if I had looked in my book and had gone to a certain page, I would have been able to see how long it usually takes. We got the reimbursement seven weeks later. I wouldn't recommend Omega Auto Care to anybody.

**SCAM** I was promised by Shawn ** that the Powertrain Enhanced would cover “EVERYTHING”. Well my car has been in the shop for more than 7 days now. And guess what. They do not cover my repairs. They say because it is not listed on my policy. Convenient loophole this company has designed so they can deny warranty repair claims. $1100 worth of repairs including Valve Cover with Gasket And Coolant housing with Hose. These are standard engine components on every vehicle made. If anyone calls you from Exclusive Auto Club or Omega Auto Warranty. Hang up and hit the BLOCK button

The signup was easy and I had a year to pay it off. But no company wanted to work with Omega. The service was terrible. It took three months to get $100 back for a tire. The company said, “Look. We can't get you out of here because they’re not going to pay us. And it’ll take three weeks. So we'll give you the tire.” It was a tire and there was a nail in the sidewall. I needed a new tire. I was heading back to Florida from South Carolina, and they wouldn't do that. They said, “You can just submit a claim afterwards.” Omega wouldn't take it.

Omega's reps were informative. They helped me to make the decision. I felt comfortable after speaking with them as far as explaining to me how it worked. So, I was able to make the decision to move forward with it. I had a pretty good experience.

I put in a claim about three months ago to get an oil change as well as brakes change and I'm waiting for reimbursement but I haven't seen it. Every time I've called Omega, it's a different story. It's on my mind to cancel the service because if I've been treated this way just for oil and brakes change, heaven forbid anything happen to my car. I might as well save $100 and put the money on account and save for when I do have the major breakdown because it's very poor service. I spoke to a customer service rep about two weeks ago who said it was misfiled and I should receive the reimbursement in a couple of weeks. I need to cancel because it's taking my money off my account every month and I'm not getting the service. It doesn't make sense that happens. I'm being ripped off and it's a shame. At my age and physical condition, I don't need this type of headache. It's putting extra pressure on me. I’m very dissatisfied.

I've only had one thing done with Omega and I misunderstood the paperwork but they explained it to me, so I'm good. The claims process went very quickly though I paid more out of pocket than I had for the actual policy. So right now, I didn't feel any benefit. But if I had a major repair in the future, I'm hoping that it will be more beneficial.

Our AC stopped working and the claims process was easy. But of all the companies I've dealt with, Omega is the hardest to deal with. The dealership confirmed that with me too. A lot of the dealerships would rather not work with Omega. They feel it’s more work on their end and I get it. But at the same time, I paid for a policy and Omega has come through.