Omega Auto Care Reviews

When an issue arose with the thermostat, I was required to visit a preferred repair shop, which began the complications. I was informed that Omega would cover my rental car expenses, but ended up paying out of pocket since they only offered a reimbursement of $30 per day, which is far from covering rental costs nowadays. The hassle didn't stop there. Omega also delayed shipping the required parts to the service provider; they promised expedited overnight delivery, but I received them six days later. Managing different companies made the entire process even more complicated—one for part supply, another for approving the repairs, and the selling agent. This was not the service I signed up for and definitely not what I was led to believe from the start. There was also no direct communication from Omega regarding any attempts to rectify the situation with extras or discounts. Overall, if I had to rate my experience, I’d give it around two out of five stars. If improvement is to be made, it's essential that transparency prevails in customer communication and that services sold are the ones delivered.

My experience with Omega so far has been mixed. I had to file a claim once for a vehicle repair, and thankfully, the dealership handled the process, making it quite easy to manage. Omega Auto Care covered part of the costs, though not entirely—more than the deductible was left for us to pay. I wasn't informed why the entire amount wasn't covered, which was a bit disappointing.

I had my car's thermostat repaired under my warranty with Omega Auto Care and the process was incredibly smooth. I own a Cadillac XT5, and I simply brought it to my shop, without needing to contact Omega Auto Care directly at all. This was my first experience filing a claim with them, and I was extremely satisfied that they handled everything without any hassle on my part.

I have an RV policy with Viking Warranties, and they also broker for automotive coverage with Omega. My F-150 is covered under this policy.

Omega Auto Care's service is good. Recently, I submitted a claim because my sway bar went out. I took my vehicle to a new place because the old place closed, and the rep was very kind and said he was surprised that Omega covered as much as they did. Alongside the sway bar issue, I also had a tire problem and needed a new bearing.

Stay away from. Difficult for them to resolved issues, long period of waiting. And then to cancel the membership Is a hazard. I wrote the letter of cancellation to the P.O. Box provided by the protection policy given to me when I opened the membership. 30 days later charged again. When I call first they told me plain and simple, "You are going to have to wait," then they told me that they have a new P.O. Box. Never informed that they changed their address. When you asked them about the charges made in the cc they could not provided me with an answer and told me to call another number. When I called the other number provided; they were off. No one was working Wednesday May 21. Super shady. Now I sent the letter to this new P.O. Box hopefully they will cancelled the membership.

DO NOT TRUST THEM!!! I was with them since 2023 with two (2) other parts fixed with no problem and now in 2025 they messed up my vin number so the right transmission part wasn't order. They (Omega) order the wrong part by the person they sent out to see my car, and didn't trust the shop I had my car to with the right vin number for the part. Had to rent a vehicle over the contract time because of their mess up. Now they don't want to pay the full days for the other days of the rental because of their mess. Had to get a rental vehicle twice so I could go to work on the job that I have been to since 1988. If they had not messed up my vin number and the delay/wrong part on my car it would have been fixed within the contract rental of 11 days. SHAME, SHAME, SHAME ON THEM!!!!

I had my oil pump valve repaired. My claim was managed by the garage where my Mercedes was serviced and my experience was straightforward.

Omega Auto Care sent me something in the mail and I decided to use them on my Challenger. They made the process quite straightforward. I opted for full coverage and even though I’ve only filed one claim for a motor fan issue, this experience was positive. Omega took care of everything after a small mix-up with the contact numbers. I paid my deductible and they handled the rest efficiently. They're dependable and they still lived up to their promise.

Very customer friendly. Couldn’t have asked for a better job. To match this the prices were very reasonable. I would recommend this place to my friends and family. Overall satisfied with the work done.

As a repair facility we give Omega our lowest possible review. Being in the repair industry for 45+ years I think I have the experience to give a true review on this company's attitude towards the auto repair business. In my opinion the warranty you pay sometimes for over $3500 usually added to your car loan should be there to help you when your car or truck needs repair. Instead they through the fine print on your contract due not cover the repair or if the repair it’s covered by contract they want to source inferior parts and control labor costs to the point the repair facility does not meet their profit margins that are required to meet their overhead costs and make a fair profit.

Been trying to get a new engine with my warranty because I was sold a newer lemon and my calls been straight getting ignored, something shady is going on. I have been out of work also and they don't care. Worst customer service ever and you will be hearing from my lawyer for breach of contract.

I would give this company 0 stars if I could! I received a call on my cell phone 3/25 @ 9:37 am to sell me a warranty for my 2013 vehicle that has less than 100k miles. When I tried to told the representative that I was not interested he continued to talk about the warranty coverage. I tried to tell him I was at work and to add me to the no call list, he still proceeded to speak about the warranty. I requested his name, he refused. I then asked to speak to his supervisor, he still refused. The representative was rude, condescending, and distasteful when he began to make smart remarks. Prior to him hanging up on me, he stated for me to "continue to drive my 2013 vehicle" and to "get out of here". I would NEVER do business with a company that employs representatives like this, if this is how they speak to potential customers.

My claim with Omega for my 2018 Honda Accord was challenging. I had the worst experience ever. My car was shutting off randomly while driving, which was a major safety concern, especially with children on board. I took it to the dealer in December and the diagnosis process was incredibly frustrating.

I was referred to Omega Auto Care by my credit union, Randolph Brooks Federal Credit Union in San Antonio, Texas. Signing up with Omega was straightforward, with friendly representatives who asked detailed questions to ensure accuracy.

I had a previous warranty company that was a disappointment, so I decided to try Omega Auto Care for extended coverage. My experience with their claim process was alright. I had a cooling water pump issue because my vehicle was overheating and leaking. Omega did cover some of the costs for this issue, but not the whole thing. They said it was due to not having enough miles.

Omega AutoCare contacted me while I was driving, pressing for immediate payment without providing written documentation upfront. I was informed that their system required them to call me, and I couldn't call them back, which added pressure to purchase on the spot. After two to three weeks, I received the booklet, which was not as promised. They assured me I could take my vehicle to certain dealerships, but when I did, the dealership didn't recognize Omega AutoCare's coverage.

My claims experience with Omega Auto Care was wonderful. Initially, there was a bit of panic when I was in Monticello and my car broke down shortly after purchasing it. However, their team worked effectively with me to sort out the repair and claim process, ensuring that all expenses were handled. Though the process took some time due to their busy schedule, they communicated well and assured me that my claim was being processed.

I recently dealt with Omega Auto Care regarding my 2015 Impala LTZ, particularly for its HVAC system and compressor. Overall, the experience was decent, though there were a couple of surprises. I initially thought my deductible was $100, but I ended up paying more because Omega didn’t cover seals. Additionally, I had to wait a few days since they preferred using their parts, which had to be shipped.

I recently got my first vehicle with full coverage, which made me consider getting an extended auto warranty. I looked around and decided to go with Omega Auto Care because it sounded best for me. My experience when signing up was generally okay, but I did encounter an issue. When I took my car for service at a Honda dealership because of a check engine light, they told me a nail was in the tire. Omega paid for some alignment issues, but I wasn't informed initially that I needed to call them before service to get reimbursed for the tire fix. It was a learning moment for me, as I missed getting a refund. Despite this, Omega did help with the car repair, and I appreciate that. I'd give them a 3 out of 5 stars based on my experience. If needed, I might recommend them to friends.

I've been with Omega Auto Care for 5 years now, covering my 2015 Chevrolet Silverado. Recently, I had an issue with the transmission or torque converter, and Omega handled everything smoothly. They managed the repair claim process efficiently, and the payment was completed by the time I needed to pick it up. I'm very satisfied with Omega's claim process and have used them a few times, always with great results. I've been totally satisfied with them.

My car had an issue where it would intermittently start and then stop, and I initially thought it was a battery problem. I even bought a new battery, but eventually discovered it was the starter causing the trouble. After getting the issue checked and confirmed, I turned to Omega Auto Care for assistance.

I recently had the transmission and engine of my Nissan repaired, which is covered by Omega Auto Care. They did a great job, and my Nissan is running smoothly now. Fortunately, I didn't have to deal with filing the claim as the person working on my vehicle handled it with Omega Auto Care directly.

I recently had my 2021 Silverado serviced by Omega Auto Care for a transmission issue. The local repair shop handled the entire claim process, which went smoothly. All coverage issues were managed well by Omega, and my vehicle was ready by the end of the same day, even though bad weather delayed my pick-up.

I learned about Omega AutoCare through a letter in the mail. They offered the cheapest extended policy for my car, a Mercedes GLE Coupe, with better coverage and longer years than any other policy I looked into. I initially had a repair issue with the passenger rearview. The warranty company sent a replacement, but it didn't work. However, they shipped a new one, and the entire claim process took about two weeks. Despite this hiccup, I'm very satisfied with Omega's claims process, especially for the price. They even gave me $50 or $100 off my first maintenance. I've recommended Omega AutoCare to my coworker and even got a policy for my husband's car. Overall, the service I've received has been excellent, and I have not received any incentives for giving a positive review.

I recently had a repair issue with my vehicle where the electrical window motor failed, preventing the window from going down. Luckily, I had coverage with Omega Auto Care, which I had previously used. The entire repair and claim process went smoothly, without any issues, and everything was resolved in about two days. My experience with Omega Auto Care has been great, and I would give them a 5-star rating based on my satisfaction.

Last year, I took my car to a dealership for a routine cleaning, which was covered under the warranty I had purchased. Unfortunately, after the service, my car wouldn't start and exhibited strange electrical issues. The dealership kept it for about 10 days, and while they initially speculated it might’ve been a battery issue, they also suspected water had seeped into the electrical components. Eventually, they replaced the battery, and the car was in working condition again.

I had an experience with Omega Auto Care regarding my auto warranty and a claim for my car's compressor. While the initial repair was completed, I've been facing ongoing issues with my air conditioning and heater. Sometimes they work, sometimes they don't, which has been quite inconvenient. As a caregiver, I heavily rely on my car and can't afford the extra costs of a rental vehicle while sorting out these issues.

Got a midday cold call from an anonymous fast talking agent who would not initially share who they were, what they were phoning about, why they had my information, or how they represented my initial brand (Honda). I was then transferred to an even faster talking 'specialist' who quoted me $179 for a total of 5 years extended auto warranty. When I pressed, they finally admitted it was $179 per month which equals to $4296 which is approximately 1/3 the cost of my whole car.

They take forever to get in contact with and they don’t cover the full price of parts and labor. I would not recommend this service provider. I've had my car in the shop twice now and both times the car has been in the shop for a whole week for something I could've fixed myself in a more timely manner.