Omega Auto Care Reviews

The claim for the electric power steering pump on my 2017 Ram pickup was long, and the process was dragged out. After I took my vehicle to the shop and they verified what it was, we had to wait for an adjuster to come and verify it again. Then Omega wouldn’t pay for the part. They sent their own part because they didn’t want to pay the price. It was probably an aftermarket part, which isn’t what they said they were going to do when I got the service. Then I had to wait for that part to come in and for the shop to put it on before I could even get my vehicle back. The process took over a week and I wasn’t happy with the way it went. The rep got the job done, but it should have been a lot faster.

I talked to one of the representatives and he sold me a good deal. I sent in claims for the head gasket, a cylinder head, a left front strut, and driver's seat. Omega is good. They do pay the claims. It just took forever to get to somebody to get the payment and approve the claim.

I have a 2020 Nissan Altima, which is covered by Omega. When I submitted a claim, I had to take the car back about three times. On the third try, they finally figured out what was wrong with. The motor went out. But after they got it all fixed, I was happy. I love Omega. I will refer them to everyone.

I submitted a couple of different claims but Omega only approved one of them. It's a wearable item but for what what I was replacing it for wasn't for wear and tear. The struts were faulty. They were making noise. I had to do half of the work because they don't wanna pay for the other half. Others could save money and not get Omega. I'm spending almost $130 a month but they declined one of the only two claims that I put in.

Omega Auto Care has been protecting me for five months. They called me. My car is older, and I thought it would be a good idea to have a warranty. The shop fixed my broken air conditioner. Omega took care of it smoothly.

Worst experience ever, wouldn’t recommend. Only 3 service sites identified, of the 3, one appeared to be extremely unsafe. Needless to say my vehicle was never fixed!! Wouldn’t recommend!!!

It's good to have a warranty when things happen and it's very expensive. When I got on Omega, it was a very good deal. I've been on it for about two years, and my experience so far has been wonderful. I had to get a transmission for my car. They did it over the phone, and everything went right through. The total process took a day, and they gave me no issue.

Working with Omega Auto Care was a big pain in the hiney because it took us days and days to get the service for our engine assembly approved. But now that the repair is done, I'm pretty satisfied with them. I also have the policy on my other car and getting the warranty is something that I've always done.

Something happened with the washer fluid pump for the windshield of my 2016 Chevy Silverado 2500 LTZ at the end of November. I had it repaired and my mechanic that I take it to was the one who submitted the claim with Omega Auto Care. The experience seemed pretty smooth and everything was handled well. They were cooperative and I hope all my other claims would be handled the way this one got handled. I'd recommend Omega.

We had a heater core repaired on our 2018 Buick Regal back in September through Omega. They were great. The people that fixed our car were great as well. It took a while though because they didn't have parts in stock, and they had to get the okay from the insurance. Other than that, Omega did a really good job and I've already told people how good they were. We're satisfied with Omega.

Omega has given me good service. Their reps have been very friendly, informative, and patient. Being an old man, I have a lot of questions but they are very patient with me. I've been using Omega for eight years as I've had extended warranty on all of my cars through them. This is my second set of cars with them. However, trying to get in touch with them sometimes could be improved. They are so busy sometimes because they are helping other customers, and it requires a little patience. Other than that, it's been a great experience so far with them. I haven't had any trouble with filing my claims or claims being paid. Everything has been pretty on the up and up, and I have recommended them to friends.

I wanted to make sure that my vehicle was good. Somebody from Omega called me and I signed up with them because of the stuff they told me. They said they were a huge company, and they made me think they were better than the rest. When I had a claim recently, they took care of it and there wasn't any issue. But the first one I had for the fuel pump was a headache. I had to go through a whole lot of loopholes to get it done. They wanted pictures, and they had to send the inspector. Then they had to send a second inspector out there.

Omega Auto Care took care of me when I had a claim for the alternator of my 2012 Honda Odyssey and I have no complaints. The process went smoothly and they did what they were supposed to do. And I appreciate that, though I wish I had to pay less.

Getting my car fixed is easier, quicker, and smoother than I thought it would be. Omega Auto Care’s claim process is fairly easy and the repair shop is always open when I go there. The driver’s side window would start rolling up and down by itself and they fixed it. It’s been wonderful.

It took about two weeks for everything to finalize and go through for my claim on the air compressor of my 2020 Chevy Silverado. But after that it was pretty easy. Right when it happened, I had to get it immediately repaired. And there were pretty much no rebuttals or denying me the help for the cost. The mechanic spoke with Omega. It's beneficial to have auto care coverage. Overall, it was a good experience. Pricing could be slightly better, but it's fair. It’s not breaking my pockets. I would recommend it.

We haven't had any problems with Omega every time we've had a problem with the truck. The claims process is easy. The dealership calls Omega, does all the back and forth, and we just pick up the truck. So everything Omega said they were gonna do, they do. The transmission went out and that was handled well. The axle was messed up, and the issue hasn’t been addressed, and we have to take the truck back. But that doesn't fall on Omega, that's on the dealership.

They kept denying my claim for a 2018 Chevrolet Trax. My mechanic kept calling them and it took him a whole day, back and forth, sitting on the phone for hours. As far as calling the claims department, there was no way to get through to anybody. You're waiting on the line for like two hours, and then it hangs up. I thought it was a scam at first. I wanted my money back and I was about to dispute every one of the charges on my bank account. They were taking money out of my account every month and when I finally did a claim, I couldn't get it serviced. I was looking in the booklet and it was supposed to be totally covered so it shouldn't have been an issue.

We got a bumper-to-bumper warranty from Omega for my wife’s car. The claim went fine but the dealership messed up and ordered the wrong transmission to start with. It took a long time to get it repaired–about four weeks. Now there's a new transmission on her car. Everything has been really easy to do and I highly recommend Omega.

My transmission had metal shavings in it, so it was just time for a new one. I have full coverage with Omega Auto Care and the repair didn't take too long. When you have a warranty, you have to be patient, but as far as I'm concerned, everything was handled great. I don't have any complaints.

Omega is a good extended warranty company to work with. I have no complaints. My car wouldn’t start so I had it towed to the dealership. I was told the starter had gone out, so I contacted Omega and they approved the work to be done. When I went to pick up my car, it still wouldn't start. They told me the battery needed to be replaced, but I opted that the car be jumpstarted.

The claim process at Omega is easy. However, it needs to have a shorter wait time for the dealer. But my experience with Omega has been nice and very satisfying.

I get so many spam calls but I answered Omega, and they were convincing. It started at $140 and then kept coming down. I paid for it for close to two years and I had good results with it when the transmission started acting up. Mathews Nissan in Paris wanted to use used parts but Omega stood their ground and the new parts my transmission needed were put in. The dealership also gave me a brand-new Nissan Rogue to drive while my car was in the shop for close to three weeks.

Omega doesn't give you any headache when you have to get something done. They did fine on our most recent claim. They got the part. They called me one day, and they told me it would be ready the next day. I waited a little while and it was ready. I had to take the car in for them to do the repair. It took no more than a couple of hours.

Omega Auto Care helped me with a windshield wiper pump claim on my Cadillac Escalade ESV. The process was seamless and I'm pretty satisfied.

I've had Omega Auto Care for about three years and they're good. At first, I was fighting with them. I was having a problem because they didn't wanna cover the repair. I thought they would cover it. Something went out and I didn't take my car back to the dealership because it would seem like every time the dealership fixed it, I had to get a new motor or transmission. I had to tell Omega that either they cover it or give me my money back. Everything else went good. Our car is doing good now, but Omega said that I can't get any more insurance. I've had no problem with Omega taking the money out, but the rep thought I was committing fraud. That got me mad. I'm over 65 and I don't need to commit fraud. I don't do no one wrong because it comes back sooner or later. If I paid my money, I want my machine fixed.

I signed up for Omega Auto Care for my Tahoe and when we had to have it serviced, they took care of everything. My husband ended up picking up the car and he's very critical, but he didn't say anything, so that's a good thing.

A couple of months after we purchased the car, it suddenly started making a loud noise and we couldn’t even hear ourselves talk in the vehicle. I made a claim and it turned out to be the wheel bearing. Omega takes care of their claims as soon as you put them in. The customer service is wonderful. I have always been a customer of Omega even when I had my first vehicle. So, I'm a five-year customer and I love everything about them.

My car had a transmission issue and the dealership took care of everything. They had my car picked up and since the repair, it’s been good. It took about a month for them to get it going but everything went smoothly. I just paid the deductible. The premium that I pay every month is high, considering other premiums I looked at. But Omega did a good job. They dealt with it.

A transmission valve body replacement had to be done on my vehicle and the claim was handled by my mechanic. I only had to pay the deductible and Omega took care of the rest.

My 2017 Cadillac XT5’s engine light was on. This is the second vehicle that I've had covered through Omega. I filed the claim and everything went really well. They came, towed it and took it to the shop. They kept me aware of what was going on, and the process and how long it would take. Their reps were very courteous, informative, patient and understanding. I’m very satisfied with Omega. I like the way they take care of business. I hope they keep doing what they're doing. I've been referring people.