Omega Auto Care Reviews

I wanted to make sure that my vehicle was good. Somebody from Omega called me and I signed up with them because of the stuff they told me. They said they were a huge company, and they made me think they were better than the rest. When I had a claim recently, they took care of it and there wasn't any issue. But the first one I had for the fuel pump was a headache. I had to go through a whole lot of loopholes to get it done. They wanted pictures, and they had to send the inspector. Then they had to send a second inspector out there.

Omega Auto Care took care of me when I had a claim for the alternator of my 2012 Honda Odyssey and I have no complaints. The process went smoothly and they did what they were supposed to do. And I appreciate that, though I wish I had to pay less.

Getting my car fixed is easier, quicker, and smoother than I thought it would be. Omega Auto Care’s claim process is fairly easy and the repair shop is always open when I go there. The driver’s side window would start rolling up and down by itself and they fixed it. It’s been wonderful.

It took about two weeks for everything to finalize and go through for my claim on the air compressor of my 2020 Chevy Silverado. But after that it was pretty easy. Right when it happened, I had to get it immediately repaired. And there were pretty much no rebuttals or denying me the help for the cost. The mechanic spoke with Omega. It's beneficial to have auto care coverage. Overall, it was a good experience. Pricing could be slightly better, but it's fair. It’s not breaking my pockets. I would recommend it.

We haven't had any problems with Omega every time we've had a problem with the truck. The claims process is easy. The dealership calls Omega, does all the back and forth, and we just pick up the truck. So everything Omega said they were gonna do, they do. The transmission went out and that was handled well. The axle was messed up, and the issue hasn’t been addressed, and we have to take the truck back. But that doesn't fall on Omega, that's on the dealership.

They kept denying my claim for a 2018 Chevrolet Trax. My mechanic kept calling them and it took him a whole day, back and forth, sitting on the phone for hours. As far as calling the claims department, there was no way to get through to anybody. You're waiting on the line for like two hours, and then it hangs up. I thought it was a scam at first. I wanted my money back and I was about to dispute every one of the charges on my bank account. They were taking money out of my account every month and when I finally did a claim, I couldn't get it serviced. I was looking in the booklet and it was supposed to be totally covered so it shouldn't have been an issue.

We got a bumper-to-bumper warranty from Omega for my wife’s car. The claim went fine but the dealership messed up and ordered the wrong transmission to start with. It took a long time to get it repaired–about four weeks. Now there's a new transmission on her car. Everything has been really easy to do and I highly recommend Omega.

My transmission had metal shavings in it, so it was just time for a new one. I have full coverage with Omega Auto Care and the repair didn't take too long. When you have a warranty, you have to be patient, but as far as I'm concerned, everything was handled great. I don't have any complaints.

Omega is a good extended warranty company to work with. I have no complaints. My car wouldn’t start so I had it towed to the dealership. I was told the starter had gone out, so I contacted Omega and they approved the work to be done. When I went to pick up my car, it still wouldn't start. They told me the battery needed to be replaced, but I opted that the car be jumpstarted.

The claim process at Omega is easy. However, it needs to have a shorter wait time for the dealer. But my experience with Omega has been nice and very satisfying.

I get so many spam calls but I answered Omega, and they were convincing. It started at $140 and then kept coming down. I paid for it for close to two years and I had good results with it when the transmission started acting up. Mathews Nissan in Paris wanted to use used parts but Omega stood their ground and the new parts my transmission needed were put in. The dealership also gave me a brand-new Nissan Rogue to drive while my car was in the shop for close to three weeks.

Omega doesn't give you any headache when you have to get something done. They did fine on our most recent claim. They got the part. They called me one day, and they told me it would be ready the next day. I waited a little while and it was ready. I had to take the car in for them to do the repair. It took no more than a couple of hours.

Omega Auto Care helped me with a windshield wiper pump claim on my Cadillac Escalade ESV. The process was seamless and I'm pretty satisfied.

I've had Omega Auto Care for about three years and they're good. At first, I was fighting with them. I was having a problem because they didn't wanna cover the repair. I thought they would cover it. Something went out and I didn't take my car back to the dealership because it would seem like every time the dealership fixed it, I had to get a new motor or transmission. I had to tell Omega that either they cover it or give me my money back. Everything else went good. Our car is doing good now, but Omega said that I can't get any more insurance. I've had no problem with Omega taking the money out, but the rep thought I was committing fraud. That got me mad. I'm over 65 and I don't need to commit fraud. I don't do no one wrong because it comes back sooner or later. If I paid my money, I want my machine fixed.

I signed up for Omega Auto Care for my Tahoe and when we had to have it serviced, they took care of everything. My husband ended up picking up the car and he's very critical, but he didn't say anything, so that's a good thing.

A couple of months after we purchased the car, it suddenly started making a loud noise and we couldn’t even hear ourselves talk in the vehicle. I made a claim and it turned out to be the wheel bearing. Omega takes care of their claims as soon as you put them in. The customer service is wonderful. I have always been a customer of Omega even when I had my first vehicle. So, I'm a five-year customer and I love everything about them.

My car had a transmission issue and the dealership took care of everything. They had my car picked up and since the repair, it’s been good. It took about a month for them to get it going but everything went smoothly. I just paid the deductible. The premium that I pay every month is high, considering other premiums I looked at. But Omega did a good job. They dealt with it.

A transmission valve body replacement had to be done on my vehicle and the claim was handled by my mechanic. I only had to pay the deductible and Omega took care of the rest.

My 2017 Cadillac XT5’s engine light was on. This is the second vehicle that I've had covered through Omega. I filed the claim and everything went really well. They came, towed it and took it to the shop. They kept me aware of what was going on, and the process and how long it would take. Their reps were very courteous, informative, patient and understanding. I’m very satisfied with Omega. I like the way they take care of business. I hope they keep doing what they're doing. I've been referring people.

Omega Auto Care took care of my transmission and paid for my oil changes, just like they said. The GMC certified dealer wanted to do it. Weeks went by, and I didn’t hear anything, so I called Omega. They said they haven't even sent an inspector yet and the guy was already demanding payment. I went to him and asked him, since that meant he was done with my truck, and he denied it. It took me over a month and a half to get my truck. That first week that I was without a vehicle, I got a rental. It was just for a week, but it cost me a lot of money. I only got what Omega allowed, not the full reimbursement. That’s the problem I have with them. Otherwise, the payment’s not been bad, and I like Omega.

I like knowing that I’m covered. I had a recent claim with the transmission for an issue I’ve been having for quite some time already. The process took a little bit of time but overall, it was good.

I filed a claim with Omega Auto Care for my HVAC compressor, and it's been working well now. The mechanic, he did all the talking to the guy, but they didn’t give me any problem. It was kind of hard to get to them at first, but once the mechanic got to talk to the right guy, he got everything sorted out. I think Omega's price for their warranty might be the best around right now. I hope they stay in business.

I was pleased with Omega Auto Care. I had a transmission done, and they covered it. The shop reached out to them. My car was in the shop for two or three weeks, and now it’s done. I haven’t had to go back.

I had a fuel pump repaired back in July through Omega. The actual service itself was fine, but the approval process took the longest. My car ended up being down for almost a week and a half. I had to file the claim myself, which was a hassle. When I did call in to handle the claim, the customer service was fine.

I signed up for service on 14 July 2025 and did not receive a policy until 7 Oct 2025. In between time I called them on the 7th of Aug after they had charged my credit card. I told them when I signed up that I needed a policy # and billing address so I could set up autopay through my account and not to charge my card any more. I still did not receive a policy so I called to cancel my policy on the 7th of Aug because it has not been a month and was due a full refund. Of my 2 payments.

While on vacation at dolly wood in Tenn. my 2018 Nissan Titan pickup had a problem starting. It was the starter. I called Omega repair pal who in turn gave me a local mechanic. Long story short the truck was repaired and paid for by Omega. I'm very pleased with Omega warranty auto care.

I had an amazing experience with Robin. She was very helpful & knowledgeable. I would definitely recommend family & friends. Overall very pleased with the service that I received. Keep up the great work.

I signed up with Omega when my factory warranty expired. I made my payments, and nothing is ever a problem until there is a problem. When the transmission went out on my car, the process to get it repaired was inconvenient. The dealership I went to had to contact Omega with the estimate for the repair and parts. My repair person later told me that Omega does not use factory parts, which is usually why dealerships do not take these warranty jobs. I had to wait for the parts to come from Omega, and I was not told where they came from or whether they were new or used, which I did not like.

Omega was really slow getting back to the dealership. The mechanic spent seven hours on the phone just to get the approval. The repair itself only took about an hour, but waiting for the part and getting approval from Omega took two weeks. They really need to be faster with giving the dealership the okay, instead of making them wait on the phone for hours.

The auto person selected Omega Auto Care, and we just decided to pay for it monthly because we wanted to have full coverage on the car. We’ve already used them once, and the service we got from them has been great. There’s no problem communicating with them.

My car was making weird noises as if it wasn’t shutting off, but it was. It sounded like it was still running. I called Omega, and it was pretty easy for the most part after that.

Before I went with Omega, I was with another company. I paid for it, and I kept waiting for the paperwork, but they never sent me anything. So, I thought it was a scam. So, I canceled it and went to Omega, and I opened it with them.

I did the oil change at the dealer. Omega was supposed to mail me a check for the reimbursement, but they sent me a debit card instead. Other than that, everything is good.

I had Omega Auto Care previously, and I went with them again this time. I had a repair done on my transmission, and my experience with them has been great. I like the ease of everything and how they took care of it. And it was repaired in a timely manner.

I was looking for an auto care for my Honda, and Omega Care was recommended to me. I have been with them for two years now, and I had a good experience with them. My starter went out and they took care of it quickly. The repair process didn’t take that long. I am very satisfied with them. I recommend Omega.

I had a good experience filing a claim with Omega Auto. It went smoothly and I don’t have any negative or bad feelings at all. The auto repair shop does everything, so I don’t really need to do anything. I just paid the $100 deductible.

Horrendous, almost non existing customer service and when I finally got to speak to a person the rep was extremely rude. Got this coverage for my mother’s car. Had 2 issues come up with the car that made me realize that the coverage was crap and basically didn’t help our situation. Emailed and called to cancel the coverage and they kept charging her for 3 more months. Tried calling all of their numbers and emailing them to no avail. Finally forced a claims rep to connect me to “Repair Bank” (their sales wing) and got accosted by the woman on the phone who finally said that the coverage was cancelled and that a refund was issued. Yet to see if the refund will be for all 3 months. Buyer beware!

I had my car serviced, and I had to reach out to Omega because the place that had my car told me that Omega did not call them back when they reached out to them. The process was the place submits the claim, and then they send out an adjuster. But when they called one day, they said, “Yeah. It was sent to an adjuster on Tuesday.” He should be there in 24 hours from when he receives it. But they had to call him. He didn't come till the following week, which was longer than 24 hours. So the contract and talking to people were confusing. The contract says one thing and then you talk to a person online who says something different. But overall, I would still recommend Omega. Everybody I spoke to was really nice. So that's when the service was good.

I paid for 4 yrs on our vehicle in 2 yrs. Decide to trade 2017 for 2024. Didn't need warranty anymore so we canceled it with 2 yrs left. We contacted. Got the runaround about refund. Won't use them again. We probably won't get a refund on the 2 years we didn't use.

Spoke with a representative in the claims department. My vehicle has been at the shop. Today it will make a week. My claim is on hold because because they can't find an adjustor. To go to the repair shop. I'm thinking about canceling my service. 🤔 😡