New Deal Auto Group Reviews
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About New Deal Auto Group
New Deal Auto Group sells used imported and domestic vehicles from brands like Mitsubishi, Land Rover, Hyundai, Chevrolet, Jaguar and Kia. Its special pricing includes loan approval for all credit types. New Deal Auto Group was founded in 2003.
Visit www.phoenixusedauto.com
New Deal Auto Group Reviews
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Our review standards
- Our moderation team evaluates reviews to make sure they meet our guidelines.
- We require contact information to verify reviews come from real customers.
- Financial relationships do not influence whether we publish a consumer review.
Reviewed Sept. 14, 2026
PLEASE DO NOT BUY FROM THIS DEALERSHIP. They 100% bribe people for good reviews with a $20 QT gift card. There's not enough room for me to write everything these people have done & caused me. I'll do my best to summarize: In June I financed a 2015 Volvo XC60 T5 that I have since legally & formally revoked acceptance after I was subjected to 7 (failed) repair attempts across 3 different shops totaling 36 of 68 days of ownership that I was without my car. They did provide an unsafe loaner vehicle that I was pulled over for 1 headlight and 1 tail light not working. Not to mention that the car kept overheating. During the 32 days of actual possession I had to add 6 quarts oil to the 2.0L 4-cyl engine. Meaning it burned through it's entire capacity 5.7 quarts plus some.
Come to find out, this is a known, documented piston ring failure that Volvo offered extended warranties for. (Mine was just passed the extended warranty period.) On top of that the car would start to feel like it was going to stall like it was out of gas when at a complete stop. Eventually it did stall out (yes there was plenty of gas). I was in the middle of an intersection waiting to turn left. The car died & lost all power so I couldn't even turn on hazard lights. It took a full light cycle to regain power and start again. They claim this is the auto start/stop feature despite the fact that the feature is disabled when temp is over 86F. They don't use ASE certified shops unless you have a purchased warranty that's covering the repair.
The implied warranty is what applies here but they tried to push it on to my purchased warranty telling me that the implied warranty is expired. (Not true.) Eventually they offered to refund or replace the car. I found a suitable replacement, they told me they were "working on it" (reworking the loan) while I sat >n the lobby for over 5 hours before they told me they need another 4k & my payments would increase 37% ($489) & double the term length w/o extended warranty. Not falling for their bait & switch scheme (8/5/26), I asked for refund of my $2,500 cash down & 1st payment.
Mind you, they had already offered to refund this. I was told I had to go through arbitration for the refund they already offered. Westlake Financial has now wrongfully & illegally repo'd the car from their lot. Despite being properly & legally notified of the situation & status; which requires everything to pause pending resolution. I have contacted AG Office, CFPB & others to help resolve. This is still ongoing.
Inventory
New Deal Auto Group is a used dealership. The company sells a range of used vehicles, but availability may vary depending on which models have been traded in recently. However, its inventory includes some of the following makes as of publishing:
- Chevrolet
- Hyundai
- Jaguar
- Kia
- Land Rover
- Mitsubishi
New Deal Auto Group services
As of publishing, New Deal Auto Group operates solely as a dealership and offers no additional services.
New Deal Auto Group return policy and guarantees
While New Deal Auto Group doesn’t specify a return policy, many used car dealerships offer a limited return policy on used vehicles, also known as a "cooling-off period." This lets you return the car within a short period. Not all dealerships offer this kind of return policy, though, and those that do may have conditions.
Make sure to find out if your state has lemon laws, which provide certain protections for buyers of used vehicles. These laws vary by state and typically outline criteria for any remedies available to the buyer.
New Deal Auto Group warranty options and providers
New Deal Auto Group offers an optional three-month or 3,000-mile service contract and warranties lasting up to four years. As a general rule, most certified pre-owned cars come with roughly one year or 12,000 miles of additional bumper-to-bumper coverage from the manufacturer.
You can also work with an extended warranty company for additional coverage on a used car.
New Deal Auto Group financing options
New Deal Auto Group offers dealer financing in the form of a loan. The company has an online application, which you can fill out before you visit the dealership.
You also have the option of working directly with a lender to secure a personal loan to finance your car purchase.
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