National Tire & Battery Reviews

Has a slow leak in a tire and so used fix-a-flat to repair it. Went to NTB to have it repaired properly and they told me that they would not repair a tire that has had fix-a-flat liquid in it because the tire is "compromised". Got the manager to confirm, this is really the policy of NTB! NTB justification for this is that fix-a-flat liquid "damages" the rubber inside the tire. This is absolutely false and just about any other tire repair place will tell you it's false. NTB is trying to force people to replace perfectly good tires that happened to get a leak in them. Absolutely a RIPOFF. Be careful, because NTB won't tell you that they refuse to repair the tire, until you get to the store and they have your car up on the rack already! DO NOT GIVE NTB ANY BUSINESS AT ALL.

NTB in Manassas on Sudley Road messed up my 2012 Pathfinder rear lower control arm, they broke a bolt doing the front end alignment, then messed up the lower control arm trying to get the bolt out. I have missed two days work. NTB wants me to pay for parts they Screwed up. I called their corporate headquarters and filed a complaint about this service, the worst I can imagine.

I purchased four tires less than two months ago. I purchased the road hazard warranty and for the second time I was told that I didn't have the warranty. I will never purchase anything from them again.

Worst experience I have ever spent in one place. Spent 6 hours to get 4 tires changed and one battery change. They will not meet price. They will not do as they say they will do. I will not recommend NTB. They will put on tires that you don't even ask for and when you ask to have them change they want extra money. I will not recommend this place for anybody because you'll get ripped off.

I took my car on 12/31/2017 to the Springfield OH location for a no heat issue at idle. The diagnostic was a clogged radiator and a Thermostat. I was told I needed to replace both of them at a $600+ cost... I refused the service and took the car back. The car needed simply a heater core backflush.

In taking my car to NTB in Matthews, NC I already completed my research on the cost of an oil change. My car take 6 Quarts of oil so knowing it would be an extra $4 I asked the uneducated service guy if it was only $4 more per quarter. His answer was, "Something like that". LOL, the idiot doesn't even know his own prices. Anyways, as they pull my car into the service garage I start to read online reviews about NTB and to my surprise (at that moment) they have terrible reviews.

Went there to buy 4 tires, was never asked about additional services. I told them I wanted my old tires back, the assumption on my part was a balance, they sold me road hazard and an alignment without asking. The service manager Eion tried to tell me that the front camber in my car is out of spec and not adjustable. I told him it was and how to do it, (I looked it up and I'm a FORMER A.S.E. certified Mechanic with 25 years exp) it didn't get done although I paid full price. When I got home with my old tires I noticed I was charged $12.00 disposal fee, for what? When I removed the 2 tires from my trunk I noticed that I NOW have a $250.00 BENT amateur Radio Antenna. I'm NOT the poster boy for happy at all, AND this pleasure only cost me $600.12.

I have been to NTB originally to have my brakes, rotors and new tires. Within one year they told me I need brake pads and new rotors. They told me it was because a brake caliper was stuck on and I was using my brakes all the time while driving. So I had both replaced again. First time I had them done cost me over 900$ dollars. The second time I supposedly got free brake pads and they had my car for two hours. I was also charged 110$ per hour labor and I was charged two hundred and 220! for one job and there was a second person that worked on the calipers so I was charged labor for him so this job also cost me over 900$ despite free brake pads.

Had lug nuts that were locked. He stripped the lug tool. Had to go buy lug nuts and now have no lug nuts that are locked, which that cost me $35.00 to replace. Even where I bought them said he did not have it placed right or he would not have stripped the lock.

Back in May 2017 I had 2 new tires installed on the rear of my 2005 Chevrolet Cavalier at the location in Porter, TX. I did not notice what they had done till that night when I looked at passenger side of my car and saw that my plastic wheel cover was cracked & broken. I know what they did was use the air wrench on those plastic lug nuts that hold it on. Then in August I stopped at location in North Houston at FM1960 and asked for an oil change. The manager actually refused to change my oil. His excuse was there was a small amount of oil stain on the oil pan. After these 2 incidents, I will not use NTB for anything in the future.

Had a bad tire and tried to buy 4 new (Cooper Tires) but they did not have them in stock so I got 1. A few months later I got 2 more and front end alignment. Then a brake job a couple of months later. I still only had 50,000 on my car when the tread on all 3 tires I got from NTB separated. Awkward. Screaming mfg defect and very dangerous. The 3 tires were less than a yr and still in warranty. I was told I needed struts on rear where one original tire and one NTB tire were. I had to buy 4 new tires plus more warranty thing. They only gave 1/2 credit on the 3 tires then the audacity to charge fees for balancing and mounting plus lifetime mounting in the replacement tires. Over $1200 to get my car back!

I purchased a set of tires from NTB two years ago and bought the warranty on the tire. The tires were two years old and had 15 thousand miles on them. The warranty was still good as it was for the life of the tire. When I called about getting the tire replaced with the warranty I was told the price was $207.00 for a tire that only cost $66 a piece when I bought them. The only thing I added to this was a tire pressure monitoring system for $65.00. They told me that this price was before deductions but couldn't or wouldn't tell me how much was being deducted. I am not the smartest person around but even I know that $207.00 for a tire that cost $66.00 was ridiculous. I went to Wal-Mart and bought a tire for about 110.00 with a new tire pressure monitoring system stem and I got all the same warranty on the tires. I will never shop at NTB again.

In September, 2017 I took my car to NTB in Decatur, GA for my maintenance tire rotation for tires purchased through this company. I was assured by the store clerk they had “the best man” at this location for the service (although this statement was not prompted by me). On October 16, 2017 I took my car to my private mechanic for a metal scraping sound I had heard for two days. My mechanic took off the tires and called me immediately to the service area as the mechanics looked on to show me that my TIRES HAD BEEN ROTATED INCORRECTLY!!! The mechanic at the NTB Decatur location placed the tires side to side instead of front to back. My mechanic educated me on which way the wheels’ arrows should point on the tires when rotated CORRECTLY!!!

Came by the new NTB shop at the Cockrell Hill location, because I could smell antifreeze coming from my truck. Mr. ** was very courteous and assisted me with professionalism, he was very straightforward and informative about my vehicle issue. Parts had be ordered from the dealership, and Mr. **, the Manager, personally went to pick up the parts. Although I had to pay more than I expected, I was given a great deal. It would have even been a greater deal if the company participated with Triple AAA. Thank you all for assisting me! Awesome service!

I'm not one to complain, normally. But I just can't let this go... I don't believe NTB trains their technicians properly. In my past three experiences: First, I was polite, calm, and professional up until my most recent communication with them. Honestly, I was pretty hot at this point. 1. Bought four tires at a Plano, TX location. Left my truck there for 6 hours. Picked it up, jumped on the highway and not one single wheel had been balanced. Had to go back in the following day. When I went in the service guy was rude and acted like I was crazy. He later admitted he did not know what happened with my truck and that every wheel was in fact, out of balance. 2. OK- my thought, all are entitled to an off day now and then. Needed tires and went back to a different NTB in Lewisville, TX because I really like this particular set of Cooper tires that they carry exclusively. Bought 2 back tires.

Went to NTB for an alignment. Waited 2 1/2 hrs for it and when I finally left. The alignment was not right. Went back because they have a 6 month warranty. They said that they were too busy to help me that I will have to make an appointment. Finally made an appointment but they made me wait 3hrs and they still didn't get it right. The car was better aligned before I took it there. My, seems to me that the mechanics that they have don't know what they are doing and they don't have enough experience. I quit going there. I started buying my own tires online. You get the same or better deal and there is no added fee and hidden charges and I take it to a regular mechanic that does a better job and gives me 6 months warranty too.

I don't think these people at NTB near the Mall in Orland Park, Illinois know about how to disclose all the information that customers asks. They are very sneaky and will cost you a lot if you don't do your research when you go there. If you ask for a tire change around 100 bucks a tire, they will sneak in every possible thing that you can imagine in your bill plus their shop fee. WHAT THE HELL IS SHOP FEE? Why are we paying for their shop utility. I thought I did a good research and know what tires I was gonna buy. It was Cooper GLS touring for 106 bucks a tire with 50 dollar mail in rebate. I was like "Wow ok. It has 50 bucks mail in rebate which will lower my tire price to 95 bucks."

Tire tread peeled off on a Friday evening. Pulled into NTB in NW Austin at 8:15. Closing time was 8. But garage door was open. Went in and spoke to service manager - Johnny. He and another choose to stay late on a Friday to help me. They put on a new set of tires. This meant a lot to me as I make my living as an Uber driver. Without their help I would have been stuck and out of business for the night. I'm 63 and know from experience service like this is rare and exceptional.

Been going to NTB for oil changes. Upon changing my oil employee informed me of bad brakes in rear. He said both need new Rotors shoes. Because the rotors had big scratches. From no pads left on brakes. He quoted me $487 dollars for rear brakes. I am on a fixed income and it really upset me. My brakes had NOT been making any noises or causing problems. I got my oil change and left very upset... I took my car to a local mechanic and said NOTHING... he inspected my brakes and guess what? Rotors are fine. Pads were fine. Although he said don't wait too long because the pads are getting skinny... So I told him to put new pads on since I was there already. And his cost was $90? If I had needed all that NTB said I did. His price was $190... RIPOFF!!! I have both receipts.

My tire was flat which is not uncommon. I don't drive the car much and it has been very hot. The low pressure came on yesterday after sitting for a few days. I thought I had enough time to wait until Saturday. When I went to get in the car, the rear right was flat. I call my roadside assistance company. Once the guy took the tire off. We both inspected the tire for possible nails or other debris. We painstakingly went over each side of the tire. We both ran I hands across each portion, inside and out. There was nothing sticking out of the tire on either side. This occurred on Saturday, July 22nd at approximately 3:00 pm at Store address 8435 Davis Lake Parkway, Charlotte, NC 28269 Ph 704.509.9107. The service tech said he could not find anything and suggested that I have it inspected as there was no foreseeable reason that the tire was flat. I explained to him that I don't drive it much. He indicated that it may be because of the heat.

7 months ago I purchased tires from someone other than NTB, but they didn't have alignment equipment so I ended up at Ntb. They were so nice and friendly and said there was a problem with the rear tires and they couldn't be aligned because of a missing part. Didn't try to push a sale so I figured it could be possible. 7 months later I had some tread issues and needed 2 tires and went to a closer Ntb. They said same issue with the rear alignment, but for $600 they could put the part on. I passed and they seemed very shocked and tried to pressure me, but I stood firm. They ended up doing the front alignment and I left. 2 days later I went to my regular mechanic and he said everything looked good for rear alignment, but didn't have the equipment either so he sent me to an alignment shop close by. They lined up the car both front and back without any issues. Not only that, but the front alignment that was done 2 days earlier was off terribly. Buyer Beware.

This is my second visit to the Jonestown Rd location in Harrisburg, PA. The service is poor, and the employees are shady. It seems like every car that comes in for inspection needs shocks or struts. The mechanic that worked on my vehicle this last time left grease and dirt on the door panel and steering wheel, and he attempted to steal money from a money clip that he thought had $100 bills and cards in it. I planted it on the passenger side, partially visible, under the floor mat. There was no reason on earth for him to be on that side of the vehicle, under the mat. To his surprise, the money was fake and the gift cards were expired. He even forgot exactly where he took it from and placed it somewhere else. Stay away from this place. They are not honest people.

I went to NTB to get my car inspected, and they informed me that I needed brakes and routers on all 4 wheels, which was true. They gave me a quote of $1095, but the manager said, "I gave you over $80.00 in discounts." Needless to say they say a girl and thought "oh she won't questions." I ended up not getting my car inspected, the manager said this really needs done and I told him that "I found 4 ceramic brakes and 4 routers on eBay for $200.00 so how are you charging me $1095." He said "$75.00 was for bleeding the brake line, $289.00 for the brakes, $396 for the routers, $60 for the emission and inspection (which is high), $275 for labor." That is a ripoff. $275 for about an hour's worth of work, meanwhile it shows on their board $106 an hour for labor. DON"T GO TO NTB.

Apologies accepted! I am willing to give them another chance, just not at the Palatine, IL location.

NTB Tire and Service Centers, 8601 N. MoPac, Austin, Texas - Made an appointment, when I arrived, there was no record of the appointment or the tires that I ordered. The sales person wasn't at work. I left. The salesman called later and said that the tires were delayed, no apology for coming in for no reason. I made an appointment for the next day. I arrived at my scheduled time. I was not on their appointment list. The salesman was not there. He arrived a few minutes later. Finally, got my truck in for the installation. It took over 2 and half hours for them to finish. I believe they screwed up and tried to work me in with everyone else since most of that time it just sat in the bay. They need to improve their customer service. As far as I know the work was OK - time will tell.

I picked up a nail just inside the inner tread and took it to NTB to get it fixed since I bought the tire there and a road hazard warranty. The manager of the place looks at it and says it can't be fixed because it's too close to the sidewall. But, under the road hazard warranty, he can sell me a tire and give me a credit for my tire. He inspects the tread and says it has very little tread left (uh - the tire has less than 15,000 miles on it). So he can "honor" their warranty for a net cost of about $60. Nice try CROOK - I took it to a competitor who patched it up in less than 10 minutes. Guess who will be getting my business now?

I got in 6:54 am, I left at 11:48 am. I was going to the 1st day of my new job. Had to stop there because my brake were gone! I couldn't get anywhere else. I know they have a bad rep and they don't care. But this was the nearest place. They had to order the part. The mechanic was nice. But it's like the managers or guys upfront didn't acknowledge the issues. They did not say they were sorry, or offer a discount. Like they offer to 4 other people that come in AFTER me. They charge me for brake fluid. It was full. I checked it last night. All I need needed was the Pads and Disc.

NTB on Reisterstown Road of Owings Mills MD took advantage of my sister who is emotionally challenged and a senior citizen. Bottom line a $480.00 bill became $1,925 one. She needed new tires and because I live in another state, I selected the precise tires made arranged and appointment with this NTB. They told me the bill would be $480.00. I asked the sales person to be kind to Eve and that she lacked ego strength and would need guidance. They guided her right into a 1,925.00 bill! They went over her vehicle with a fine tooth comb and suggested work above and beyond new tires. I could have lived with an alignment and ball joints but they went beyond... tune up, power steering flush, fuel system flush.

At 9 am I came in to get tires rotated, asked to check bearings. At 10 finally came in. Said they needed to be replaced. At 12 I asked where they were with my vehicle. Said they were working on it. I can see clearly through the window they are not. I know that they order the wrong parts. One side has abs. This NTB service has gone down the drain. Still waiting 1:20.

I drop off my car for an alignment at 8:30am. I was told it will take Two hours. I came back at 5:00pm. And it was not ready yet. I asked the guy at the front counter and he said they were working on it. I don't think an alignment will take 9 hours to do. I will never came back or recommend this place to anybody.

I will never go here again. I went there to get a tire replaced, tires rotated and a new battery. Worst mistake of my life! I left and when I got down the road I noticed my car was shaking when I drive so I called and told them. I was told that it had to "settle" and to give it a while. Weeks later on a Friday it was still doing the same thing so I called and told them and I was told to bring it back. They looked it over after hours and I was told it needed a wheel hub assembly. So I went and bought the part because they told me to and they put it on. When I got down the road, not only was it still shaking, but while braking it made a grinding noise and the brake was clicking as I pressed it. I immediately took it back. They looked over it again and told me once again that it had to "settle" and that if it hadn't stopped by Monday to bring it back.

I went to NTB to get 4 new tires on my truck. They told me that I needed almost $4,000 worth of additional work and that the vehicle was dangerous to drive. I was told that the brakes were dangerous, the shocks were bad and I don't remember what else. I told them to put the tires on, give me a list of repairs and I would take it to my personal mechanic. They also failed my inspection. My mechanic told me that the only thing that he could find wrong is that the brakes were borderline bad, which I had him replace, but were not bad enough to even fail it on the inspection which he completed. Everything else was fine. My bill was MUCH less than the $4,000 that the NTB mechanic wanted to charge me for fictitious problems! They performed an alignment on my son's car and he had to have it realigned elsewhere a few months later because it didn't drive straight. I will not return here and would not recommend it.

I stopped at the NTB in Crystal MN on 4/8/2017 and got a price on tires and set a appointment up for 4/9/2017 for tires and a alignment. They said they had to get the tires from another store and they would have them later that day. On 4/9/2017 my appointment was an 12:00 PM and I'd be out the door by 1:30 PM because I had things I needed to get done. So I told them I was going to be early. I showed up to the store at 11:35 AM and the tires were not there so someone had to go get them and they had no one there to do alignments. They started to take the rims and tires off the vehicle but the tools they were using were garbage. Meanwhile the tires finally showed up to the store.

I called ahead and they said that they would gladly use my oil instead of theirs. I expected no discount or up-charge. I arrive at the appt. and they are firm that they would NOT use my oil. The service people were rude and unhelpful. I will never use NTB and I will pass the experience on to everyone I know and all social media also. I should have looked at their low ratings.

I took my 2008 Equinox to National Battery and Tire - Concord Pike Wilmington DE on 4/1 for a simple oil change. I was told they could NOT do the oil change because supposed my car was leaking gasoline "all over their shop floor." I was told NOT only could they NOT do the oil change (which leaking gas had nothing to do with) but that it would cost me over 1000.00 to have fixed and the car was unsafe to drive. I was in a panic. Finally I called a CHEVY Dealership. I was told it sounded like the Fuel Pump Modulator which is under recall on the 2008 Equinox and being fixed for FREE by GM. I was also told that this had been know to ALL mechanics worth their salt for 2 years now and wondered why the people at NTB had not told me this, but instead tried to scare a woman in her 60's into spending a 1000.00 or more on an issue that they knew FULL well would be fixed for free by the dealership.

Took my car to National Tire and Battery on South Kings highway in St. Louis Missouri. Paid over $1,600 to get repairs done on my car and some of the same issues are still occurring. Today is April the 2nd 2017 and manager refuses to fix the situation.

My parents took their Lincoln to NTB in Humble, TX. They charged them $861 for an oil change, 2 tires, serpentine belt, A/C compressor belt, and belt tensioner assembly. When my parents went to pick up their car it was making a horrid loud roaring noise. NTB tried to blame it on the Air Bag Compressor Suspension to avoid assuming responsibility for the problem. They NEVER drove the car to even acknowledge the issue. So my parents took it to the Ford Dealer who found the problem, NTB had damaged the exhaust damper which was twisted and grounding out on the floor board.

I was pricing timing belt replacement as recommended, routine maintenance for my 2005 Honda Civic. They said they could do the job for the best price I had found $600. The mechanic did it wrong, bent all the valves. I was in a rental (they did provide the rental) for nearly a week. When I got the car back it overheated 3 days later. They towed the car in, stated it was the EGR valve. A week later it overheated again due to them using the wrong intake gasket. I vowed at this point to never use them again, even to repair their mistakes.

I replaced my brakes at NTB Oct 10th. Here it is Mar 22 and after having another mechanic check them he stated that whoever replaced them put them on without using any lubrication causing them to wear out faster than they should have costing me an additional $250.00.

On 3/16/2017 I took my 2004 Buick Rainier in for a scheduled oil change and tire rotation. After my car was on the lift the manager took me back to see that the oil pan had moisture on it, and he could not do the oil change by company rules. He could check for the leak but I would be charged for the inspection. Nowhere in their advertisement is this stated that if they perceive an oil leak no oil change would be performed. If this is true it should be known upfront before customers waste their time going thru the effort to schedule and show up for work that won't be done. Their advertisement appears to be a come on to add additional work to the bill.

Took my 2005 Mercury Mountaineer in for scheduled oil change at 10:00, was there until 11:48. Got into my truck, check engine light was on, battery had been discontinued, had to reset my clocks. Did not leave the parking lot, went back in and they pull it round back and turn it off. Left there and went to the mall off the Parkway. When leaving, the mall later that evening, just got off at my exit madison Blvd, truck started ticking, and smoking. Check oil gauge, warning comes on, and looked at oil gauge, nothing. Did a system check, 6% oil life. Had to wait until Sun morning to call, NTB, had to have truck towed. There cost $15.00 out of pocket tow, truck completely covered under the bottom from oil. I was told, the person worked on my truck, forgot to put one of my pulls to my oil pan back in, I have two. My advice is do not go to this one. I will not go back here again.

My SO went to get an oil change at the Essen Lane NTB on Saturday March 4, 2017. Needless to say they charged him 220.32. WOW.... Yes they charged his debit card 9 times and the district manager as well as the manager just kind of blew it off. We are in the process of dealing with our bank now. Also they were very unprofessional and lied about what needed to be done on his car. We also got 4 new tires and they told him he would have to come back for an alignment, because the machine was broken. And did not replace the caps on his valve steam. It was absolutely the worst experience ever. We will not be going back to that location EVER...

Came at 5pm to get 4 new tires that had them in stock. There were 2 cars ahead and one was almost finished. Walked outside to see what was what and my car had been sitting inside 30 minutes before being touched. Now it's 7:01pm with 2 tires on and 2 to go with 2 employees back there looking like they are wore the ** out. Ridiculous wait time and didn't even offer anything to drink. Oh soda machine was not in view, it was in the back when you get so tired of sitting and start walking and find things that should have been offered or told were it was located. Unless you have eaten and done all your important errands first, do not make this your first stop.

They stole my tires and replaced one of the tires with broken crumbled glass and gel beads so I would have to come back only was in for oil change. l just brought the car off the lot and everything underneath was new and the tires were fairly new. Mr. Tire company found the glass and beads on my care tire. I will never go back there again ever. That was on my new car. They switched tires on my geo prizm as well tried to give them benefit of doubt. Do not trust them. And I will warn anyone I know about them.

I had gone to the NTB in College Station, Texas today, (2-27-2017). I had arrived around 9:30 am to get 2 new tires for my car. Ordered my tires and a wheel alignment. They had finished putting my tires on my car at 11:07 am, which was not too bad only having to wait 30 minutes. Then this is where I got frustrated. They move my car to the last bay in the shop to start the wheel alignment. They raise my car up to start the alignment. Right after that a Dodge Ram truck with a lift pulled into the next bay, right beside my car, that was getting a wheel alignment as well. The next thing I know my car is lowered back to the floor and they are working on the Dodge truck that came in after me.

BAIT AND SWITCH. The worst company I have ever dealt with. I have dealt with NTB at 7 different locations. I own a fleet of 18 vehicles. Each location is practices scare tactics and bait and switch. Examples: Houston TX Store 1: "The front end of your vehicle is so bad, you may get into a serious car accident." Beaumont TX: "We won't warranty your alternator work until you spend another 550.00 installing valve cover gaskets." Houston TX Store 2: "Your engine needs rebuilt by our affiliate because there is oil gunk in the engine." Atlanta GA: "You need new tires because the front end is out of line." Each case was compared with the opinion of dealership ASC Certified Dealership Mechanics. Without exception NTB was making false statements. We will never go to this company again. Thieving bunch of crooks.

I have been a customer of NTB Jacksonville NC for awhile and I went to them for several oil changes and recently an alignment and a state inspection. I had an appointment and when I walked in no one was around to help, but then after about 10 mins I finally got my appointment looked at and the guy there looked at the screen where it clearly showed what my appointment was for and he asked what I needed done as if he couldn't tell, then kept asking what else I needed done as if I had to add additional services to my appointment before he would complete the inspection.

I took my truck in for the 4wd not working correctly. They said they fixed it. Less than 2 days later it was broken doing the same thing it did when I took it in. Not only did they charge me 2000 dollars they didnt fix the problem. I took it back and they wanted to charge me another 2000 dollars to fix something else that they shouldve just fixed the first time. So I paid all that money for nothing and then told to go screw myself. I consider this theft and it should be illegal.

I went to the National Tire and Battery location in Saint Charles Illinois off of Main Street. This is the second time I've been to this location and been very disappointed. The first time I went to this particular location was for a set of tires, which ended up working out fine but customer service was horrible. The second time I made an appointment and walked in and the person working the front proceeded to ask me what model of car I had, which he would not let me answer. He just started naming off different models of cars. I then told him "why don't you ask me my name and what time at my appointment is since I gave you all this info at the time of me calling to book my appointment."

Was told I needed rear shocks. Rear axle seals replaced. I went to a reputable automotive repair business. They told me nothing was wrong with them: beware scam city DO NOT Use them.

If I could give these ** 0 stars I would. I recently bought 4 brand new COOPER DISCOVERER tires less than a month ago costing me around 700. Last night I had a blowout with my kids in the car for no apparent reason. No nail cut etc. Thinking that it's only been 26 days with these new tires and my warranty that they would replace it. I WAS WRONG!!!! They wanted to charge me 50 more dollars for installing on something that I had no fault in and 30 more dollars on a tire that already has a warranty!!! ABSOLUTELY RIDICULOUS. I WILL NEVER GO HERE AGAIN OR RECOMMEND ANYONE I KNOW TO GO HERE! I didn't even get a dollar a day use of that tire.

I regret myself for not checking the review for this company before getting screwed up. I got my SUV tires replaced last month at one of NTB location and I was told they will match price available at their website. I send them all proofs and they agreed to give me balance in check but what I receive was in some type of loyalty discounts which I'm going to mail them to keep themselves. The customer relation team is worse ever I had worked with. I must have called over 15 times to speak to the agent I was talking. Most of the time he is not available and other agents do not have access to the discussion we had. At the end they are telling me lie to save just $80 bucks. I don't think they are really looking for business. For sure I'm not going to see this company again in future. I'd happily go to any other place but NTB.

I ran over a nail and went to NTB for a quick tire patch. I booked an early morning appointment and I was out within an hour so I was satisfied with the timing. However, just a couple weeks later my tire light went on again and discovered that the same tire is leaking again. I went back to NTB to take a look and they said there was another nail. In the same tire. So I had to pay for the same service twice now within a month.

It started off at Merchant tires for a rear brake job on my 1996 Ford F-350 Diesel truck. Merchant screwed up so bad, the HQ for all these companies has already given me a return of 1/2 my money & up till today brakes worked fine. Now get this unloaded brakes work great. I loaded 1,000 lbs of salt in bed for traction, now rear brakes are rubbing & when I go to stop, brakes lock up or "left rear brakes lock up". Funny thing is my rear brakes are ABS, the exact problem I took it to Merchant's, then per HQ they set me up with NTB, warranty work to fix the problem. Well now the very problem I took it in for is now happening again, opposite wheel. This company is ** as hell.

I called before arriving and was told to come right in because they weren't busy. Checked in at 12:30 pm... around 2:30 I asked how much longer when I saw my car was still in the parking lot. I was told a few minutes. Then about 3:45 pm, I asked again about my vehicle, then the auto repairman pulls my car in the shop and comes to me about 4 pm saying they can't fix the problem (Almost 4 hours later) so then the cashier gives me a $13 discount for the delay only because I told him that the wait time was too long. Finally I leave at 4:30. I will never go here again, 4 hours later... just leaving the shop for a tire plug. Very bad service with little regard.

I went to get an oil change and wheel alignment done and by the time I left I was given an estimate of$1250.00 I came home and called the dealership and took my car there. I never needed struts. Like they said I did. The dealership did the wheel alignment and put a battery in for $294.16. I would not recommend this place to anyone, they try to get you for everything you have. If anything, NTB should pay for what the dealership did. I am a customer who is totally disgusted by what happened to me.

We had service on a 2008 Jeep Liberty which cost us over $700. The rotors and brake pads were to be replaced and some other things on the car were also done. We agreed to service and had all the work done that they said was necessary (as it was our daughter's car and she was taking it to school which was 3 hours from Pittsburgh). We took it today to Mr. Tire to have oil changed and checked over only to have them tell us that the brake pads were cracked and that they were not ceramic (which on the receipt from June said they were ceramic) but some cheaper version was place and had several cracks in them due to the poor work! They ripped another customer off!!! We expect whatever is listed on receipt is what is put in car and that was not the case!

I got 4 tires mounted here on 12/23. The same day/night I started my car and the TPMS light was on and one tire was failing to read. I took it in today 12/26 and Adam proceeds to tell me the battery must of died and they did nothing wrong. What a coincidence. Bottom line, look at all the horrible reviews and spend your money somewhere else. I will never make this mistake again. Neither should you.

I made an appointment to get tires swapped on my 2003 Yukon today. The tires had only been used 1 year by my sister on her Dodge Ram - less than 20,000 miles - more than 1/2 the tread life left. My 18 year old son took the vehicle in for the tire swap - they told him they couldn't put tires on. Said they would call me. Since they had not, I called them. They proceeded to tell me the tires were "bald" in the center from over inflation and he needed a new set of tires. Quite ironic as the tires have over 1/2 the tread life remaining. Oh & by the way - they let him leave with the nearly bald 4 tires currently on the vehicle. Great service huh?

Lady in front doesn't care about anyone, rude, yelled at customers, didn't answer phone, acted like she owned the business and told customers to turn around and walk out 'cause she didn't have time for their crap.

The worst experience ever. Went in on a flat (on rim) with the tires only being 1 1/2 years old. The assistant manager said it might be because my sensor (uhhh??? dumb**). Anyway...I told him I had replaced my sensor in January 2016, and asked for my print out. He refused to provided, and said "I CAN ONLY HELP YOU REGARDING THIS FLAT TIRE". I replied with..."well don't you think my year and half old tires have warranty, and not even a year old sensor?" He refused to provide that documentation as well...as we both got heated (BOTH PARTIES NEVER CURSED). He told me that he wouldn't service my car, keep in mind I was on the rim, then I told him his operation is a scam, and requested his superior info, he declined. I took my car to Discount Tire in Orland Park, IL ON RIM. They use your warranties but always charge you like it's a first time transaction. Be careful people. God bless.

Today I booked an appointment online at NTB in Palantine, Illinois on E Dundee Rd. for 12'o clock. I arrived at about 11:55 am. The customer service right away was horrible! The guy I spoke with (Bob) said my car should be ready at 2:30 - 3:00. I was only getting new tires put on and an oil change. It shouldn't take no longer than an hour if that. I knew the time line he provided was pretty strange, so I sat in the front to see when they took my car in. They did not take my car in until 2:00, and that's only after I confronted the store manager (Carlos) about how long I had been waiting, and why my car was still parked out front in the parking lot. Carlos was very rude, he showed no empathy for how long I had been waiting, but yet blamed it on the fact that I placed my order online.

I called their customer service line, to inquire about their buy 2, get 2 tire deal. Every tire I asked about was a joke in their deals. Sumitomo tires, which are originally $470 for 4, became $650 on the buy two get two deal. They say it is because of road hazard and 1 year alignment, but you can find the same deal with no discount from Sears, Walmart, and Firestone, and sometimes even less. They are not taking any money off the tires. They are just ripping you off for fun. Don't fall for it. Stay away from NTB and do your research before you buy!

I went to NTB, in Canal Winchester, Ohio. off of Gender Rd. after it was recommended by a place I had just got my oil change done. I knew I needed to have 2 tires checked for a slow leak (I was tired of paying to put air in every 2 weeks). I went in and talked to Nick who told me what it would possibly cost to do it, so I knew it needed done so I agreed. I went and ate while I waited and got a call from Nick telling me that upon inspection that my front brake calipers were sticking and needed to be replaced. I did know this ahead of time and had been putting it off... I knew at that time I did Not have the Money to do this and Nick suggested the NTB Card which I applied for and was Approved for a $500 dollar credit, which I was happy for. I asked how much the repair would be and the reply was "well it would be under the limit." Of course I said well o.k. and had it done.

I have gone to NTB tire on Kingshighway in St. Louis twice now. Both times your crew checked the wrong things. Both times to check a tire that had a nail in it and checked the wrong tire twice and then told me nothing was wrong with it. But yet tried to sell me something else. They did not check my tire. They brought it in, aired it up and said it was fixed and called me at 5 minutes to 8pm and said it was finished. This place is a joke and full of inept mechanics and sales people just looking for a sale. I do not recommend anyone go to this NTB tire. The manager yells to the salesman "don't tell the customer we can get to him. We have 10 cars now and 20 cars coming," yet he says "we can get you in and done today." WHAT A JOKE. THIS PLACE IS TERRIBLE.

I went to NTB for a wheel alignment on 11/18/2016. I've been there before (6 mo). Awhile later (20 min) the tech hands me my keys... At this time I'm showing the manager my previous print out from before and I tell the tech "well let's have the print out". He sees the old print out and groans. They "TRY" to get the printout to the printer (as said-3 times). When they cannot produce said print out, the tech shows me on HIS cell the results... (can send to cell but not the printer tells me something is wrong here.)

I am a frequent customer at this location 4700 Alliance Blvd. last summer. I spent a lot of money at this NTB revamping under the hood of my car and other stuff I needed to get done. Unfortunately, On November 15th, after waiting for 2 hours I was told by the sale attendant that they don't have a key to my tires. This is not my first time buying tires from NTB, every time I have ever purchased tires they always found keys to remove my tires. I found this to be very strange that this particular day they couldn't. As a matter of fact I was just there 2 weeks ago when I got a flat tire and they had no problem removing my tires then. So I'm inclined to believe perhaps the color of my skin had something to do with my experience, moving forward I don't plan on patronizing anymore NTB stores. This is downright wrong and unacceptable.

Simple oil change, nothing simple about it. First said the bolt was rounded off and about two hours later they said they couldn't get the bolt out or tightened back down and then said he needed new oil pan which cost $787. I think that is a ridiculous price.

I visited the Joliet Rd, Countryside IL to change oil and rotation. The manager said will not do because the tires are worn out. I went to a tire manufacturer. He check tires and write a letter the tires are good and safe. This the way NTB cheat you to sell new tires.

Went in today to get new tires for my son's car and get it inspected. They couldn't get the hub cap back on one of the tires. So they decided to try the spare in the trunk. One of the guys that was working on the car tossed the keys in the trunk and the other guy not knowing he did that shut the trunk locking the keys in the car. We waited for over 4 hours and couldn't get an answer on what they were going to do. They called a locksmith and he couldn't get it open. Everybody went into the office and shut the door. Didn't tell us what was going and the locksmith had to go into the office to get paid. Their credit card was declined and they had to pay him cash out of the register. Car is still in the building with the keys locked in the trunk. Suppose to have an automobile locksmith come in the morning. Called their corporate office and said someone would be call me in the next 72 hours.

Brb on hold road have me an estimate for brake pads, rotors and a serpentine belt... $856. Upon further reviewing a serpentine belt costs 20 bucks and takes less than 5 minutes to put on. They were charging me $100. A second estimate revealed all I needed was brake pads... $60 at advanced auto zone. So I bought the belt and the shoes for $80 and had a mechanic friend install them saving myself around $770. Buyer beware! Oh... I'm an elderly woman. Could this have been part of it?

The 1st visit to the Reynolda Rd store in Winston-Salem NC I arrived 30 minutes before closing and I was denied service. I then went to the Hanes Mall Blvd location and they took care of me. This visit today was only possible because Jiffy Lube could not get the oil plug off that was place by NTB. Now I had to revisit the North Point Blvd store to just get them to loosen the plug so I can return to Jiffy Lube for an oil change. I originally was just gonna have NTB take care of my oil change but once I walked in I was informed that they have no more openings for today for an oil change. He told me that I would need patience because I have to wait for them to loosen the plug. I'm very upset and will never come back to this location. The Hanes Mall Blvd location was very nice and the staff were friendly.

So I have been having suspension problems for about 3 months. My car wobbles back and forth when reaching a certain speed. The people there said it was a stabilizer bar and that the tires needed to be aligned. Turns out that wasn't even the issue. They ended up charging me 213 for everything. So once they were done, I drove it but my car drove the exact same way. So I brought it right back. Once they test drove it again they said it was a transmission issue which doesn't even sound right to me. What made things worst is that my stabilizer bar wasn't even bad.

I visited the 2720 S Kirkwood Rd, Houston, TX 77077 location Saturday evening for a oil change. When I got home I saw oil in my driveway and called NTB to be assured they plugged it back. When I got up the next morning it was a heavy amount which prompted me to look below the car, and I saw it dripping. I called the same location and informed them that there was a issue, as now I can smell and see the oil so I did not want to drive it and risk damaging my motor. So they informed me I could visit the location nearest to me 12610 Southwest Fwy, Stafford, TX 77477.

I had a very unpleasant experience with NTB. The customer service is horrible. I bought tires there years ago when it was still Merchants and had a bad experience with them. They lost my wheel lock key and they were very rude to me. Never went back there again. I was hoping when they changed to NTB they got better but unfortunately the service was just as bad. I bought new tires there at the beginning of the year and recently went back there for a tire rotation when they told me they couldn't find the wheel lock key. I told them that it must have happened there since they were the ones that put new tires on my car. They were rude about it and I had to get angry with them before they would agree to pay for a new wheel lock key. Their service is horrible and they're not taking good care of things over there. Will never go back there again.

I called and spoke to Chase because it was after 6 pm. I asked him, "Are you open?" He responded, "You would think," then he went on to say "If you're coming to get an oil change it's too late." I almost changed my mind of going there but because it was on my way I stopped by. To my surprise Chase was the manager and he was more rude in person. I got my quote and dashed out of there. They were very expensive so not only bad customer service but rude as well. I would never go back. It was a waste of my time. The order # don't look correct but I took a pic of it and it has the manager's name.

Well I drove like about 60 miles in company van to have oil changed that's who my company uses. I arrived there were only two people there myself and another lady. This was at 930 am. Didn't want to be too late, I looked over at the slots for work to be done. No one in the spot for oil change. Told guy what I wanted. He told mechanic. He comes out, ask what I want. I told him oil change for company van. I have company shirt on with the logo, also van has logo on both doors. I am professional. He says they only take oil changes by appointment only. I told him I wasn't aware of this. He ask do I want to schedule one. I says no.

Took place in Atlanta, Ga, NTB ATL (John). He told my daughter to bring BMW X-5 2008, to replace tires 2 ea to another store so they can replace these 2 tires that were under warranty because they couldn't do the work. John said everything is still warranted, so I paid $583.00 for 2 tires. This took place in July 2016. Sept 2016, I got 1 check for $162.15 and No Other checks will be Issued. Total BS. 1-770-442-1127, district Mgr was gonna expedite it a lot sooner... Still no word on the rest of the money.

NTB installed Michelin Defender GRNX tires, warranty 80K miles. Toyota dealer and Sears inspected tread depth -- 4/32 for 4 tires after 38K miles driving. When I came to NTB to re-inspect my tires, because all tires I bought from them, they asked me a lot of question of rotating, balance, and alignment check, and I was told they have to do balance check and alignment check on my car before tire inspection. Even I showed them all my records from Toyota dealer has done for me every 5000 miles maintenance. But they don't accept them. Finally, I have been told my tires installed 3 years ago... I don't understand what they mean. Today, I read all reviews online and I understand how NTB do their service.

Called myrtle beach sc store about brake service on my lexus rx300, was quoted price of 134.96, when I arrived I presented a coupon for 25.00, was told they could not honor my coupon, because of price they had quoted, I feel this is a dishonest practice to get you in. Needless to say I did not have the service done. I'd rather pay a few dollars more and not play the bait and switch game. Won't go back and can't suggest anyone else to use this store, just glad I didn't give them coupon after receiving service.

Three hours after my 8:30 appointment I was told my truck was ready. I asked for print out on what was done, was told "forgot to do print out, have to put back on lift to do print out." I look they were working on it again I asked manager about print out, he said they were adjusting on my truck. I said "you told me it was ready, you just needed to do print out." They not only lied about it being ready they don't even know how to do wheel alignment. Will never do business with NTB again. One sorry outfit.

NTB pushes their one year wheel alignment on customers. If for any reason you need another alignment, say for front end work, the burden of proof is placed on the customer whether or not the one year alignment exists. NTB doesn't want to remind a customer of time remaining on the one year alignment. I was billed for yet another one year alignment even though I had over two months remaining on the first. The service manager sold a serpentine belt plus labor at an inflated rate. $78 for the belt, 0.8 hours labor. Perhaps $50 for a belt, 0.5 hours to install is more that reasonable. This was the cost at a local Nissan dealer. In the end, a week after the service, I noticed the old belt was still installed. The shop never did the work but billed me for it.

My battery went dead. It has a 36 month free replacement warranty. The battery is 35 months old. They would NOT fully replace the battery. Offered me $19 credit. After a long argument they agreed to only charge me 1/2 price for the new battery. I have been a customer of NTB for over 25 years, buying countless tires and batteries, and having to replace some during a warranty period and never with a problem. This company are crooks.

NTB Wisteria Dr, Germantown - (301) 515-1734 - Open today 7:30 AM 8:00 PM. NTB held my car for a week and did not repair the problem until I got rude and aggressive. After, the conversation with manager about taking a long time to fix the car. I paid for man labor only. Well, I am trying to replace my brakes and I have a lock nut on each tire. My car did not have lock nuts before I want to NTB. I feel NTB employees put the lock nuts as a practical joke because I refused to pay for full services. I hope this note will help someone who believe in great service.

The employees lie about trying to sell their products and services, but they never done properly, rip-off/overcharge that you do not even expect the price. Employees are very rude, lack of education and lack of mechanic knowledge/experience. Lower self-esteem. Unprofessional. Dishonest. They are sadist and psychopath! The worst attitude and worst manner. Wasting time. Just told them I wouldn't never come back. My friend also had a similar problem with an NTB just down the road in which her dead battery wasn't even replaced! We are NOT recommended our friends and family to go to NTB!

I bought my tires here a couple of weeks ago at the Conyers-Iris Drive location. I was impressed with their kindness and acting like they REALLY cared about your car. The overall maintenance, tips on preventive maintenance were extremely helpful and the recommendations that needed to be eventually fixed or fixed right away... really help me keep tabs on the condition of my car and they were very very concerned about making sure that I didn't do any damage to my car. They were really concerned about my safety on the road. The manager at this store exceeded my expectations in my overall experience and to top it off he made ya feel at home for the time it took to fix my car. Great Job!!!

Do NOT take your car for repair to NTB Johns Creek! Ruined my car with damage over $2000.00 due to trying to remove my fan clutch without proper equipment. Currently filing court papers. Manager is dishonest, with no ethics.

I went to NTB located in 301 Bay Area Blvd, Webster, TX 77598 in 07/11/2016 because my tire pressure light is on. After checking the car, the manager told me that they can patch the tire. In addition, the valve cover gasket of my car should be replaced. I do not have time that day so I just let them to fix the tire's problem and also do the standard oil change. One hour later, I paid the tire patch and oil change then went home. However, the light lit up again the next day. I thought maybe the pressure is too high or the pressures are unbalanced for the four tires after the technician's inflation, so I tried to measure and inflate the tire myself. All my efforts did not work indeed, so I had to go to the NTB store again in 07/14. I am available that day so I also let them to replace the valve cover gasket.

NTB Buford Hwy 20 Buford GA, When I had my tires replaced at this location somehow they installed my new tires on a set of totally trashed set of rims. I know that these aren't the rims that I brought them originally because one of mine had bad damage to the outside edge where I drove 1 mile back home with a blown out tire and that damage is no longer exist, plus I lost 2 of my center caps years ago and now I have all 4 again. Also three of the rims are completely destroyed. The only good one is on the left front where I look when exiting my truck.

Tires purchased. 4 tires. I had been going there few years. Spent at least $5,000.00 a year with my vehicles friends truck Christmas winter tires 4 vehicles work on trailblazer even purchased huge train track gift with all extra referrals. I had a tire go flat 5 days later. I called - told "bring it there." I'm single and disabled. Spent $2,000.00 the week before for tires on two cars. I was told "too busy - winter snowing. Don't have time to come to you." Well after speaking with manager I was told "not sure even if we carry another tire same size." I told them after what I spent I will expect them to come due to I called at 8.00 am. It was done before day over tire changed. I get a call - I owe a bill for them coming to change tire. Came here, aired tire, took to shop.

First of all my address is wrong in the system. They gave me some address and I told them to fix it and never did. I took my BMW for oil change and tire rotation 6/20 and picked up on 21st. On my way back within 1 mile, all the lights lit up (brake, transmission, air pressure, check engine etc.) Tire pressure was not matching, there was a big difference in the gauge pressures. I left my Mercedez for oil change and tire rotation when I picked up this one. When I went back to pick up my Mercedez, I told the manager about the problem in BMW. He was very rude and refused to check it out and stated that he will check when he has time. I left the car there and went with my Benz.

I'm writing this complaint because of horrible service at this location 10801 W Florissant Ave, Saint Louis, MO 63136. Purchased 4 tires with wheel alignment. At time of purchase was told I needed part and that I could purchase the tires but they could not do the alignment unless I paid them to repair the part. I said "oh no I'll get the part replace". They said "ok, but you still need to pay for alignment or you can't get the special we're offering". I was told just bring car back within a year after part replaced and the alignment would be covered. This was cool. Until the appointment.

I purchased 4 new Cooper tires 5 days ago with a tire road hazard warranty, balance for the life of the tire, flat repairs for the life of the tire, tire rotations for the life of the tire and a one year front end alignment. I purchased the complete tire package. I had a slow tire registering on my dash on the fifth day. The TPMS said my left front tire had 16 lbs of air in it. I headed back to NTB and watched while they checked my tire pressure in the front left tire. It had 38 lbs of air in it and my right rear had the 16 lbs in it. This told me the NTB tech did not reprogram my TPMS on my vehicle. It made me wonder how many times the techs don't reprogram the TPMS when you purchase a new set of tires.

I brought my Hyundai in today with a coupon for a 19.99 oil change and tire rotation and I needed high mileage oil so instead of charging a difference they charged me 35.00 more for the high mileage oil. That is pretty sorry. I will be sure to share this on every site that I can find. I could have went to Jiffy Lube and got better service at half the price without a coupon.

I took my car to the NTB located on the East-West Connector in Austell Georgia to have my battery replaced. I spoke with the manager and informed him that I had been told by Walmart that my battery replacement would require the replacement of a clamp on one of my battery cables. The manager at NTB informed me that his mechanics did not see a problem with the clamp and proceeded to tell me the price of the battery replacement. However, when he quoted the cost, he did not explain the warranty of the battery, replacement, or pro-rating agreement. I had to ask. Once he explained the very limited warranty and replacement policy, I mentioned that his work quote greatly exceeded the previous place I'd gone to and the warranty was more limited.

When communicating with management to set up appointment, parts and information from other technicians, I am highly dissatisfied. The communication between one Manager to the other was not conveyed when it was time to get my vehicle services. I had to explain everything that was supposed to be conveyed to another Manager verbally. When I asked the one manager why wasn't this communicated, the manager's response about the other manager was, "he forgets to write things down and communicate important information to others". This is highly unacceptable when dealing with customer service.

The power steering on my 2003 Honda Civic went out a few months ago. I always get repairs at the dealer, but I was too scared to drive it there with the steering out. I went to NTB in downtown Houston since it was closest to my work. They told me my rack and pinion was leaking and needed to be replaced to the tune of $1,500. I was hesitant about doing actual car repair with a tire and battery shop, but decided to go ahead. What a mistake.

I had my oil changed, tires rotated. I got a call from them I was 5 min away. They said my alignment was real bad. I got there and said "how long will it take". He said "it's done." In 5 minutes? It was already on the rack? What? No way. SO I guess I got ripped off on that? No way to tell except common sense says you can't adjust 4 wheels in five minutes especially if they were real bad. SO I got home and the car is dripping oil. Never before. I called and he said maybe something is broken under there. What? Anyway I changed the oil and rotated tires this time. The lug nuts were loose on front wheels. There was no freaking washer on the oil plug. The manager Frank was covering all this up the whole time. This is a ** location!!! They have offered me no answer and I have been real nice to them. Beware of Frank and Canton GA NTB...

During buying process of 4 new tires, was hit with additional mounting fees after given total price. Was only customer in store during the 2 hours taken to complete job. Before tire work started, after 1 hour 15 minutes was notified my trans fluid, brake fluid, engine oil and filter, coolant, power steering fluid, transfer case fluid, differential fluids (front and rear), front and rear brakes all needed changing. Completely false information. Not what I was there for and NOT notified these tests would be performed until completed.

NTB - National Tire & Battery, 460 US-79, Hutto, TX 78634. I truly wish that I could let everyone know about our experience without giving them any stars. The only thing worse than the service they performed on our car was the customer service they provided afterwards. The nightmare that I am still living today after they performed careless work a month ago. At the end of April 2016 we got the back driver's side tire patched. One week later the front drivers wheel CAME OFF while we were driving! The tires have locking lug nuts that only we and the mechanics have access to. Luckily no one got hurt or this would be a completely different story. This experience would have manifested into a news article about a woman euthanizing these negligent poor excuses for human beings nonetheless mechanics.

I have been in there with 2 different cars months apart just for an oil change and both times they wrote up these ridiculous estimates for leaking parts. The cars were under warranty, I got 3 more mechanics at 3 different shops to look the car over, didn't mention it was under warranty. None were the dealer because I know they would not want to fix a warranty issue, so I went elsewhere just to see. The other shops showed me no leaks. NTB didn't even offer and each time nothing was leaking. Their estimates were 2000 and 1300.

I took my car in for new rear tires. Before I took it in my car was driving great and had absolutely no issues besides the balding rear tires. All they were supposed to do is put on rear tires, balance, and do alignment. Immediately afterwards I notice an odd sound coming from the rear. Sounds like a tires is low pressure, not on all the way, something off. Plus when I take curves such as exit/on ramps to the highway, the traction control comes on and the car is very unstable despite low speed.

This place is HORRIBLE!! I have given it multiple tries hoping that the bad service was just a fluke (I try to be as understanding as possible). The first time, I had a coupon for an oil change and stopped by for a change before work. Since I had three hours before I had to leave for work, I really figured I would be in the clear. When I first got there, I was told that there was one person in front of me, and then it would be my turn. I said that was fine...and an hour later I went up and checked on my car, they said they were about to pull my car in for service. 2 hours later they said they were pulling in my car. 3 hours later they said they were still working on my car! I didn't get my car until 3 hours and 45 minutes later! I felt like my car was kidnapped and there was nothing I could do to get it back! I was never told to expect to wait that long, and was late to work.

My 82 year old mother went in for a simple oil change with no symptoms that anything was wrong with her 3 year old Lexus. She walked out after paying these THIEVES $452 dollars. She was having no trouble with her battery, but these THIEVES told her she needed a new one so she got one. Then these THIEVES suckered her into a Power Steering Fluid Exchange - $89.99 for the exchange, $39.99 for some sort of "Power Steering Kit", and $50 for the labor.

I went to NTB with a coupon for an oil change & tire rotation at a reasonable fee of $19.99. While they were servicing my vehicle the employee at the front desk informed me they couldn't rotate my tires because they were manufactured in 2010. Which exceeds their 5 year old limit policy. My Honda is a 2011 with barely over 24,000 miles with the original tires. Therefore, it defies sound reason and common logic the tires are too old to rotate. Obviously, just a transparent ploy to lure people in... then short change them with disreputable business ethics.

One of my rear tires developed a bump on the sidewall. Tires have less than 18,000 miles of a 50K warranty. They refused warranty because they said that the tire was bumped even as it has no marks or signs of it. They refused to even prorate the difference on the mileage. NTB lost my business and family business forever.

Had damage to my van there and they told me there's nothing they can do. Only way they will do anything is if I can prove they did.

I used their $20 coupon for an oil change and tire rotation. I waited two hours and seen them ratcheting one of the wheels lug nuts and assumed they rotated the tires. When I got home, I noticed that the tires were all in the same positions! THEY JUST LOOSENED AND TIGHTENED ALL OF THE LUG NUTS!!! On a hunch, I then checked the oil filter and sure enough, it was the same one I installed that was marked by me during the last oil change. The oil looked dirty too. The Oak Lawn, Illinois location has many negative reviews on Yelp and other sites. Steer clear of these con-men!

I needed brakes and possibly rotors for my vehicle. I was given a quote of ~$1,000.00 at NTB! I politely told the guy I couldn't pay that and to put my brakes and wheels back on my car. He then tried to get me to open a charge account in order to get the work done. I told him absolutely not! I left and took my vehicle to a small private garage owned by a master mechanic with very good recommendations. I was told that everything I needed would only run me $340 out the door! I was thoroughly disgusted with the NTB quote. I felt like they tried to take advantage of me and if I was naive, they would have succeeded. DON'T go to NTB, they will rip you off!

I recently purchased a tire from NTB in Bloomingdale, IL. Two weeks after, I had to go back because my brand new tire is losing air. First, when I went in the store to talk to the man at the desk, he was typing on the computer and told me and this other woman that he'd be with us in a few minutes. In the meantime, another man came out and I talked to him while the other was still on the computer. I told him the problem and he said I'd have to make an appointment, so I made one for 5:00. I came back at that time and another said they were running behind and they probably wouldn't get to my car for 2 hours.

Local shop is fine. I didn't have the correct lug nuts to install new wheels/snow tires in November 2015, but they happened to have a box of the correct lug nuts left to perform installation (the lug nuts set, aka "wheel installation kit" was an NTB "exclusive" brand. I was also told at that time that those items are being discontinued - lug nuts came with a spline key to install/remove). I cracked the spline key recently while removing the snow tires/wheels, and needed a replacement to swap the rest of the wheels/tires. Being a discontinued item, local shops did not have it, and suggested checking the website. I tried Advance Auto, but their key didn't match. I contacted NTB/TBC, requesting either instructions on how I can order the spline key, or suggestions on a compatible 3rd party key.

I bought 2 batteries on 6 month interest. They made the ticket as two separate purchases only one battery as 6 months no interest - had to wait over 30 minutes to talk to service mgt. Never again.

My son purchased 4 new Cooper tires for his car two months ago. When he purchased them he was told he needed new brakes and given a quote. He had new brakes put on the year before. The car also passed state inspection with his brakes. They try to rip off the customers. Additionally, one of the four tires "grew" a bulge and he had to take back. They told him he would have to pay 68 dollars for a new tire that wasn't even two months old (because of mileage). He drives less than 500 miles a month! Really?! They should not be in business and allowed to rip customers off. One star rating is too high but there was no other option.

This is the 3rd time I've come to this Asheboro location and have made an online appointment just to get here and they say I'm not in the system. I had to pull up my email to show them! Also I'm supposed to get fluid stopped which they never do and tire rotation only for them to tell me they don't have the socket to fit my vehicle... I'm sorry but if I'm in there every 3 months. You should invest... I will not come back here again.

My husband called yesterday to make an appointment to have my tire looked at. He was told he would not need an appointment for something that small. That this is a slow time. My husband said we would come between 10:30-11:00 am. Nice. We arrived shortly after 10:30 to be told it would be 4:00 pm. I said "What?" That's not what we were told yesterday. I am a loud talker and even louder when I am annoyed and get excited.

Less than two years ago, I took my car in because the brakes were squeaking even when not engaged. I had the calipers, brake pads and rotors replaced on both rear tires. They replaced the brake pads and rotors. When I picked my car back up it still was making the same sound. They reinspected it and found the rear caliper had seized up. They wanted to charge me the full labor amount to replace it even though they claimed to have inspected it when the tire was off. I argued them down on the cost of labor, because they should have found it when the tire was already off. 11 months later, my brakes began squeaking again. When I took my car back in, they told me the rotor was warped and would need to be replaced. They told me that the rotors were not warrantied anymore and I would have to pay for a new one. I asked if it was normal that a rotor would last less than 12 months.

DO NOT PURCHASE THIS. IT IS A COMPLETE RIPOFF!!! Sold as a great program was told, "Come on in anytime and get your tires rotated. Use it as often as you like." Never told you have to get an appointment or wait hours upon hours to get your prepaid service!!! Most RUDE PEOPLE!!! If I was told an appointment would be required a lot of time and effort on my part would of been saved!!! Dying of cancer and don't have time to waste!!!

This place put brakes on my truck. Within 100 miles the front wheel fell off. They claimed other things went wrong not what they did. Really, poor work quality. Total rip off. Stay away from this place.

While shopping for tires online I came across NTB's current tire promotion, buy 2 tires and get the other 2 for free, with the purchase of the Value Installation Package! Talk about a serious scam and waste of time of consumers! The tires I was interested in were the Cooper RTX, a cost of $237 per tire. The total would have been $474+tax, which would have been approximately just over $500. However, when they told me it would cost just over $939 they totally lost my interest!

Run Forest Run... On 18 February 2016, my mom’s Toyota 4Runner started running roughly and the check engine light was on and occasionally flashing. I took it to NTB at 5400 Capital Boulevard in Raleigh, NC. I have frequently used this facility because they have serviced my work vehicles in the past without any issues. The technician ran a diagnosis and concluded that it required a tune-up. I said no problem because I was pretty sure that was the problem and told them to proceed.

DON'T TRUST THE MECHANICS!! I had previously gone to NTB for tire plugs & had a good experience. However, I went to them this last time to do an alignment check to see if it was needed before purchasing new tires. Instead of doing that, they took my car apart & tried to sell me other services saying it would probably cost me around $2500 - $2700 for a new water pump & belt, and tires. After 2 hours, they never did the alignment check & just said, "yeah, probably that too."

NTB a real SCAM ARTIST and RIPOFF PLACE. They never did an alignment. I bought 4 Sumitomo tires with lifetime tire rotation and 1 year wheel alignment programme for $857.66 with a 90,000 warranty in September 9th 2013 at NTB Niles, IL, and did follow up alignment within 1 year. I hardly drove my car for near 20,000 miles and used to have the tire rotated every 6 months from NTB itself. Then I noticed the tires wearing out erratically and approached a reputed alignment place who inspected the alignment and gave a report that the toe settings are dangerously aligned.

I learned of this business through the National Tire and Battery website and through a Google search. I have taken my vehicle to the Gum Branch, Jacksonville, NC one on a few occasions for an oil change without issue. I also bought the tires for my car here. I was having issues with my manual vehicle and I thought it might be the transmission fluid. When I called the receptionist asked me if my check engine light is on and I said yes. She said if they ran a diagnostic they would tell me what was wrong with my car. I asked if the diagnostic would also tell me if my transmission fluid was low. She said it would. The diagnostic would cost $99.

Alternator 298, Same alternator at NAPA (213 9443) was 184. Employee lied to me saying NAPA would charge me 298. Very poor customer service and a rip off artists. STAY AWAY FROM NTB Savage MN UNLESS YOU WANT TO BE LIED TO AND PAY 50% MORE FOR PARTS.

NTB in Matthews, NC is soooo full of it. Sheesh. Came the other day Thurs (1/28/16) and they tried to be cheap and patched my tire instead of putting a new one for free that my warranty covers. I called from the time I left my house to make sure they had one in stock and didn't realize that I was still on hold while driving there for 17 mins. When I walked in I told the guy name Roy someone left me on hold for 17 mins and he looked and said "Oh, how can I help?" No "Sorry for inconvenience" or anything. SMH. So now my time is being wasted sitting here waiting for them to put on a new tire going on 1hr. My next set of tires will not come from this place.

I took my son's beat-up 2002 Mustang in for 2 tires, a free alignment check, and a free brake inspection. After the inspections I authorized a $90 alignment and a $149 basic rear brake job. I stated multiple times that they needed to call me about anything else they found because I was not going to put more than $500 into a car that was only worth about $1200. Got a call saying the calipers needed to be replaced so I asked "How much?" I was told that the calipers were being delivered from NAPA and they couldn't give me a price until the parts arrived. I said OK and to call me once they knew the price.

Came in to get an oil change, my car drove in just fine. The guys that work here were the last person to drive it and to work on it. Went to pull my car and it wouldn't move. They broke my axle had nothing to do with my oil change and they won't take fault even though they were the last one to look and drive it. Talked to several people and every single one of them were **. But yet they won't pay for it.

Here is why I'm giving 3 stars at this time. Let's start with 5 stars as being completely satisfied. I came to have my car aligned and get a tire rotation. The 5 yr. alignment package includes Free tire rotation per the contract. This is the second time they want to charge me for the tire rotation. I have to show my contract to show them that tire rotation is included. I think this has to do with them not being honest and wanting to steal money from consumers -1 star. Even though I have an appointment it takes over two hrs. to have a wheel alignment and tire rotation -1 star. Conclusion = 3 stars. The only service I get done here are oil changes, wheel alignments, tire rotation and tires when need new ones. That is it. Too many bad reviews to trust with anything else!

Every time is a nightmare!! Store is right by my house but is a last resort place to go. Car was loud at 13:00. Stopped at store and left car to inspect. The manager Kurt said "we'll let ya know by 2:00." At 2:45 I called. "Next one up for the lift. Let me know." 3:45 I Called. "We don't have the parts". No Calls from NTB. Pick up the car and bring back tomorrow. I told them I would be back at 2:30 tomorrow pick up by 5:00. Got there at 2:15. Service person said "what time will you pick it up?" Per yesterday's conversation, at 5:00. I said "if earlier or later call me." Showed up shortly after 5:00. Of course there were no calls and was told it would be another half hour or so.

On 31 Dec 2015, our Toyota 4Runner started running roughly and the check engine light came on. My husband took it to NTB in Mt. Juliet, TN. He had had his brakes replaced there a few months ago AND we bought tires there for our Prius. My husband was impressed with one of its former employees (Will). Although Will was no longer there, we had no reason to believe that quality service would not be delivered. The Mt. Juliet team ran a diagnosis and concluded that it required a rather extensive tune-up. Although the diagnosis fee they charged was quite a bit more than what we had been quoted a few months earlier from Will, in good faith, we asked them to proceed. Their cost for the tune-up was $878.11.

I went to the NTB location in Natick, MA for 2 new front tires required to pass my state inspection. I was told I needed new brake pads and rotors and that there was a rebate on the pads. I authorized the work which was close to $1000 dollars for 4 pads, 2 rotors, and 2 tires (plus cabin air filter). I took the rebate form home, filled it out and sent it in with a copy of the receipt and invoice. About 6 weeks later I received an email saying my rebate request was rejected because I didn't provide a valid invoice with the store information on it.

I had & and am having right now a very disappointing experience with NTB Tire in Mentor, OH (7361 Mentor Ave.). First I called to order the tires I found online for this store. I was told they had to be ordered and shipped, and that I would have to pay a shipping fee AND would not get the price posted on the website. We agreed on a slightly reduced price (not the lower website price) and made an appointment.

I purchased 2 new tires from the NTB store in Wheaton IL a few months ago when the weather was good. Basically no precipitation. The few times that we had rain, I noticed that the car would slip a bit on the painted lines on the street. I thought that this was odd, since this was something that I have never experienced in over 50 years of driving. I did not give it much credence at the time, though it did seem odd.

On Tuesday, 12/15, my husband brought my truck to NTB (store #637 - 3550 Peachtree Industrial Blvd, Duluth, GA 30096) because my 'Service Engine Soon' light was on and I had failed my emissions inspection. They replaced the evap solenoid and the light was off. Thursday, 12/17 - The 'Service Engine Soon' light came back on while I was driving to work (before 7:30 am). Friday, 12/18 - I took my truck back to NTB around 5:45 pm. I told the mechanic they had just fixed this, but the light was on again. He grabbed a diagnostic tool, went out to my truck and came back in a few minutes later to tell me there was no light on. (I was not aware at this time, but all the mechanic did was reset my system.)

I have 3 cars that I take and get oil changes. I have completely satisfied in the past and I recently took one of the cars on Saturday for an oil change. Well, I took my BMW in (as I have many times) and was told that they no longer can do my oil changes on this car. This was AFTER the gentleman took all my information for the car and I gave him my keys, and 10 mins later another gentleman came and said that his manager stated they no longer perform oil changes on BMWs. Really??? Did the gentleman at the desk not know this? It was late in the evening and I really needed to have this done. Needless to say, I will not be taking any of my cars here any longer, and I will notify all my family members since they use this same facility.

I took my car in for an oil change. The guy behind the counter was all stressed out because the computer wasn't working. He said he couldn't print a receipt. I asked if that meant they couldn't do the oil change and I needed to go elsewhere. He said no, he could do it just not print an invoice. Ok, then chill, guy.

On November 30, 2015 I took my car in for a oil change and tire rotation. Everything was working fine. Talk to Ms ** who handled my invoice. She then gave keys to a technician named ** who got in my car and rolled windows down using my power control, pull car In Bay, rolled windows. Back up to put on rack for oil change, then lower car to ground for tire rotation. At which point I seen him lower all my windows down again. He finished rotation, rolled windows up, brought to front end alignment rack where he lowered windows again.

I scheduled a time to change my all tires with a 2 buy, 2 free discount. When I arrived there, they started to change the tire and tell me that front struts need to be changed. They showed me a sheet by pointing only the price about 250$ as the price of front struts. I said "It is OK, please change it." I never saw and nobody told me that the total price will be $631 for just struts. I was shocked while I attempted to pay the total. I thought it was wrong. The guys at NTB are just playing with the words or they just directing you to look whatever they want you to look. They hide some information. I don't understand the car parts but I deserve to see the total price for each work what they do. They never show me the total price.

I went to NTB and now it's almost been a year although I've called when this first happened and of course they didn't care! I got new tires, brakes, brake pads, alignment, you name it I got it! $2500 later. My tire blew when I left the store and I called and nothing. $300 for a new tire is all they could do. Came back, took old one off and put spare on. They still have my rim/tire because I decided I would never go back! Sure enough the next couple days I got another flat tire! Called insurance and they wrote a report and towed it to my house. By this point it sat for 3 months unused because I already had my spare on and just spent $2500!

Vehicle: 2012 Honda Fit Sport. Service Requested: 4 New Tires. At the time of service, an OEM TPM sensor was broken by the technician and replaced with "an OEM Equivalent" at no charge. When I left NTB the TPM light was not on. Within 24 hours the a light saying TPMS came on indicating TPM System failure, I came in on the following Wednesday and spent several hours in the shop while a technician replaced that sensor and attempted to reprogram the system.

On Nov 15, 2015 I went NTB to get a front end Alignment. I thought that they had a fair price so I said "go ahead" for the 64.00 dollars that had told me. When I got the bill it was $79.50. I question the difference in price. There was a $9.00 shop fee for odds and ends. That's over 10% of the bill. I have been in the car business since 1966 and I have never seen more than a 1 or 2 % shop fee anywhere. This was just a RIPOFF and I'll never do business with NTB and neither will any of my family or friends with them ever again. This happen in Columbus, Ohio.

I purchased tires for both my vehicles here and most recently I went in and requested an oil change and tire rotation (which is supposed to be free for the life of the tires). They refused to do tire rotation unless I purchased new tires.

Brought my vehicle to NTB for tires. Got talked into the most expensive tires and new brakes and rotors. Here it is not even two years later, not even 19,000 miles driven and all four Cooper tires are worn and just had to replace brakes. Called NTB about the tires and of course the wear was blamed on something must be wrong with the struts or haven't been rotated enough! I expected after spending $1700 for new tires and brakes they would of lasted longer than they did. Not worth spending thousands on expensive tires! I might as well went to Wal-Mart service center and got tires for 1/3 of the price!!

The Germantown MD NTB store can not get their story together. Took my car back with a flat on a two month old new tire. They returned it without finding anything wrong. I asked what do I do when it goes flat again and they said just bring it back, GREAT!! Sixteen days later the same tire is flat, said they 'fixed' the flat and said the prior patch was put on wrong. I informed them there was no prior patch. The service guy walked out to check and returned after 30 seconds stating there was a 'rock' in the tire. I think they have very poor management and the company policies are to get as much money for as little service as possible. Will not return!

Went to get tires to the tech. Did not balance as I was driving my car, shaking a lot. This happen because the techs at this shop play around and work on cars while talking to people on cell phone. I have them on video doing this. Ask for all my money back, haven't heard anything yet. Attorney called me on 10/19/15 asking me for video.

I took my car in for a simple oil change and tire rotation. I was told it would be 1:45 I could pick up. We sat there and at 2:45 my husband finally asked what was going on. They then told him they snapped the stud on the tire and were waiting for a part. Now I understand things happen but first of all this is a new car with only 13,000 miles on it. Secondly they could have told us when it happened instead of letting us just sit there. By that time it was too late to call my son for a ride home to get our other car and my husband needed to get to work. They were not offering to give us a ride or cab fare or anything. I had to call a cab myself and pay for it because my husband had to go to work. It took until 6 pm to get the part and finish the job. I then had to pay a cab to get back there to get the car when it was done. Then they even charged us for the oil change.

We used the NTB website to schedule 4 tires to be purchased and installed. When we arrived we were told the tires that showed to be in stock were not available but more expensive tires were. The guy blamed the website for the mistake and made no attempt to honor the online agreement. We had to get the more expensive tires that day and could not find another place close by. We will not go back to NTB.

I went to get my battery replaced and dropped the car in NTB, Manassas. After it was fixed, it was already dark so I couldn't inspect any other issue with my car but I was able to drive it home. The next morning, I saw a flat tire. I know all my tires were recently purchased and are all less than 6 months. But apparently, this folks at NTB are hoping that the tire gets bad as fast as possible so I can get replacement. Date: 10/4/2015. Car: Acura MDX.

Purchased 4 tires (well I ordered 4 tires on a Sunday) for a Tuesday install, my 2 pm appt. time rolls around and I get the "We're sorry, your tires are in our warehouse 2 counties away, during rush hour we'll have to send someone to get them". Now it's 5:30 the job is getting towards the end, they have me pay as they will be closing soon, they give me the invoice, it's correct... They give me a coupon for $100.00 off the tire brand I purchased, I send it in and get an email that says I purchased tires that the NTB store had to go get so they don't consider them to be in stock tires. What a bunch of lying bastards. Never again will I take any vehicle to NTB and I will ask my friends to pass the word of this experience. We all work in the automotive business and have many nicer more honest places to take our business.

I bought 4 brand new tires for my car with NTB and 3 months after purchase I had a flat. Then took the tire there, they said it was my fault I hit a curb... If I'd of hit a curb I would remember... ok no problem, I'll go with it instead of arguing. Next I brought my son's car to buy 2 brand new tires on the back at NTB 3 months later (09/29/2015). Yesterday he gets to work - same exact thing and they told him exact same thing not knowing I put it under my number/account when I drove there to have them put on so they didn't know we knew each other.