National Tire & Battery Reviews

Unprofessional and disrespectful to customers. ** store manager (5580 Highway 6 North, Houston, Tx 77084) hates veterans and what they stand for. Bans from his shop. Because he is the manager and he can do what he wants. Very disrespectful to his elders. Ups the price on material need for the job. Does unnecessary work on your vehicle.

I am surprised at 3.5 stars...should be 1 or 0. Here’s why. I tried two nearby stores Waltham, MA and Cambridge MA.

Took my car into National Tire and Battery for four new tires. I parked around back in a parking space. I observed a tech with a box in his hand approach my vehicle, lift the hood place this box under my hood, reach into my vehicle and then return to under the hood. He then reached into my vehicle again from the driver door and back to my engine under the hood. The tech then return to my vehicle for the third time but this time he sat inside my vehicle. The tech then exited my vehicle, retrieve the box from under the hood and shut the hood. Quite some time later my vehicle was then brought into the shop, put on the left and the new tires were eventually put on my vehicle. I was later told that my vehicle may need to be jumpstarted in order to exit the shop and was shown a readout for poor battery voltage.

Went in for an oil change and inspection at the Lewisville Texas location. The check engine light was on due to the truck needing an oil change. We told the associate twice to make sure the oil change was performed first as we knew it would not pass inspection with the light on. They said it would take about 4 hours for an oil change. We came back about 3-4 hours later and oil change had not been done but the inspection was and of course it failed.

One of my employees from Ohio had a coolant leak in Tennessee. He ended up at a NTB store where they told him it was hoses. $524 for2 hoses that cost $60. They did the work but didn't run it and inspect it after. 15 miles away the van started to overheat. He added water and went back. Where they charged another $600+ for a $140 water pump. The employee didn't have a choice but to pay it to get home. I am going to dispute the charges with the credit card company until NTB decides to get real on their price.

I was 2 hours away from home at my granddaughter's softball tournament when my brake pedal went to the floor. I took my Tahoe to the NTB in Shelby NC because it was less than 3 miles away, along with being open on Saturday. After a quick inspection, I told the folks at NTB that I believe I need my caliper replaced. (This was after an extensive wait at the counter, because the gentleman working was either very inexperienced or very incompetent.)

I brought a Ford Edge 2011 to NTB for tires, and brakes. I paid the sum of $2222.44. My vehicle was not making noise. However, after nearly 4 hours, my vehicle was handed back to me. Few months later I start to hear a high pitch sound and took the vehicle into two Ford dealerships, they indicated the brakes were on right but looked like an inferior product. NTB claimed they placed the best disc brakes and rotors on the market. Then tried to sell me Springs. The noise is still there and I'm waiting over 3 hours for 4 tires to be rotated and balanced. NTB in Oak Lawn Illinois.

I had a nail in my tire when I was out of town. I called the Metairie LA store on Veterans Hwy and Clearview Pky. The manager, Mr. Rosario ** was very helpful. He located a N.T.B. store close to where I was and told them I was on my way. My tire was repaired in no time. Thanks for the great service!

I recently went to the NTB store located at 6405 Baltimore National Pike, Catonsville, MD, to get a wheel alignment. I have a five year alignment plan. I really went in to make an appointment, but the service person said that he would take it right away. I had been waiting about 45 minutes when the service person came into the waiting room to tell me that I needed 4 new tires and a front shock and strut assembly for a price of just over $1,000. I declined the service. He said that he would have my car completed and I could go. I waited another 45 minutes before I went to see what the hold-up was. I saw that my car was out of the shop and parked in front of the store. The service person was working with another customer. I waited approximately 30 minutes until he finished with that customer.

The shop manager was very disrespectful to me on the basis that I "don't understand anything." I wasn't even talking about anything mechanical, just stating that I heard a new noise. On speaker phone with my SO, the manager was disputing a factual event that had occurred - a bad sound that started the previous day right after NTB worked on the car. I witnessed this very clearly, and the manager or a mechanic could've witnessed it if he were willing to go on the test drive. We would have *insisted* that they witness it if they had disputed it when we first told them (right after our solo test drive the day before). But instead, they only disputed it the next day on the phone when my SO was asking what they had relayed to the district manager so far.

I drive a lot of miles monthly and get my oil changed once a month. I've tried all the places, Tread Quarters, Walmart, etc and decided to try NTB. I went to the store located on Military Highway in Norfolk VA and upon entering I could feel in my gut it was going to be lackluster. One gentleman working the counter, trying to take phone calls and wait on the folks in line ahead of me, a manager finally popped up and was a bit brash to the woman in front of me, etc. I waited about an hour or so, and I can tell you that in the shop area there was a whole lot of lollygagging and slack jawing going on, a whole lot of walking around in circles, etc. It seems like a very disorganized place and needless to say I will be headed back to Firestone where I have found I get the best service and treatment. Very dissapoiñting experience.

I went in for four new tires and an alignment. Was quoted almost $800. I was told an hour for tires and an hour for alignment. Go back after an hour because they wanted to show me the ball joints and c arm needed replacing. Quoted almost 2,000 total. Car was finished two hours after this. I saw the ball joints and believe they did need to be replaced and was only disappointed after seeing the bill. They were charging almost $1,000 for labor. My car was there for a total of 3 hours!! I wish I got paid that hourly rate.

I went to this establishment to have a slow leak fixed before driving out of town. The manager of the store told me that I needed 4 tires and that one of the rims was bent and could not be fixed. He suggested that I replace it. I thought about it and purchased the 4 new tires and a brand new rim (total: $1,446). This was against my own gut feeling because I did the exact same thing less than two years ago. I was told at that time that the tires were all worn in the exact same places.

Went to get an oil change. Waited approx. 1hr and half on 05 merc.sable. I was refused device. NTB claimed I had oil leaks. I have no oil leaks. I just wanted an oil change. I check my oil regularly. No leaks. I will never go back.

So I accompanied a friend of mine who went in for the $20 oil change. He doesn’t know much, and I’m a DIYer so I didn’t want him to get taken advantage of. Scheduled an appointment for 5:30, they said they were running behind and it would be another 20 minutes. Not a big deal, while I was outside they asked if he needed anything else. He said just the tire rotation and top of the washer fluid, which is included free. The man at the service desk came out and told us that my friend needed tires. I said “I know they will eventually but they have 6/32nds”. I know cas. I just put them on a month ago. He got some used tires to save some money. And it just passed inspection, garage had the tread depths on the invoice. He said okay, and left it at that. They got the oil change done pretty quick. He paid and we left.

I had a 9am appointment on Sunday for an oil change. I came in at 9:05am. The manager was on the phone with a customer and there was one customer, who had a 9am appt., in front of me. At 9:20 I spoke with the manager. Told him my appt. was for oil change only and would like to have car back by lunch as I work across the road at Home Depot. He said verbatim "If you had been here at 9am I would have started but now you have backed me up the whole day". I did not tell him that he did not speak with the guy in front of me that way. He then went to my car and when he came back I asked him that I would like to get an accurate read on how much brake I have left (bear in mind their oil change special include brake inspection). He said he could not give me any estimate as brake pads wear differently. Then he said I "will not put conventional oil in you car". I asked why as it now has it. He was then emphatic "I'm not going to do it".

I thought I was going to a neighborhood auto service place. These friendly thugs stuck me up upon each visit. I started getting oil changes at this countryside location. I guess I wasn't spending enough money because after the first few times of my visit, my car that ran smoothly started to break down upon their voluntary estimates. They would charge $600 labor on a $100 part. I believe they damaged my car on purpose in order to keep me returning. As a woman uneducated about car repairs, they stuck me up $5000 over a two month period before I realized what was happening.

National Tire and Battery, 640 St Andrews Rd. Columbia, SC. I purchased 4 tires some time ago and with that purchase includes free tire rotation for the life of the tire. On multiple times I have tried to get an appointment, I am either told to come back or schedule online. When I schedule online, the first appointment the mechanics are late. I’m told to come back in two hours. The wait time is always an hour or more for any service. If you are posting hours of time that are available when someone books online, you need to make sure your mechanics are on time. The late mechanic excuse has been given to me on multiple occasions. I have prepaid for a service through the price of my tires, and I expect that service to be completed and timely. Poor customer service. Poor management. I have been a loyal customer for 20 years at this establishment but management you need to step up and provide better service to your patrons.

I set an appointment about a week before and was going to buy online and they told me a better sell was starting the next week if I could wait. I went ahead and booked appointment and got email on sale of tires. I called the day before to make sure the tires on sale was there, and they didn't have any. The gentleman apologize and said, “Let me see.” Tires were not in Warehouse but said, “I do have this tire but it's better and not on sale.” He only had one tire so he found three other tires on other stores and had Carrier bring them overnight and apologize again and then said, “You can get them on the sale price because we didn't have the other that was on sale.” I've been buying tires from this location for about 15 years and a customer for life.

Chuck and the team at Penn Ave NTB have been taking care of my Hyundai Sonata for a couple years since they opened. He has always been timely and professional with service, and answers my questions with what he would do with his own vehicle. I have never felt ripped off for any service provided because he lays out exactly what is being charged and why, as well as letting me know about seasonal deals. Due to a scheduling error, MY appointment was not registered in the store's calendar, but Chuck quickly remedied this and took me in that same day, as well as heavily discounting the service. Truly the best mechanics and business you can find.

Installation of 4 new tires took 4 hrs because of the inexperience and unprofessional behavior of associates. Mind you I was the only customer in the place... Not only unprofessional, but also damaging my rims with gouges and scrapes down to the metal from removing the weights!! Keeping a customer waiting for a job that should have taken no longer than 1.5 to 2 hrs is beyond unprofessional. It is downright disrespectful! I will never go to another NTB.

NTB-Duraleigh Road, Raleigh, NC. On May 24th my husband took his car to get brakes at NTB. He was told that he needed a new caliper. The total cost was close to $1k so my husband asked how long would he have before he needed to replace the caliper. He was told he could drive on it for about 3 weeks. My husband paid for the brakes but decided to shop around for another mechanic. On June 5th my husband put his car in the shop to get the caliper done. While his car was in the shop, I went to the same NTB to get an oil change. I was told that my oil change would be $60, however, I came there 3K miles prior and got an oil change for $25.

We needed two new tires, so we bought them at NTB and had the store change them. Due to sheer negligence, none of the lug bolts were tightened after the tires were changed. This is such a basic part of changing tires, and such a basic thing to check for quality assurance. There is no excuse for not tightening bolts after a tire change. My husband was going 70 mph on the highway when he got into trouble. All of the lug bolts either went missing, were warped, or sheared off. The tires rattled. He could have gotten into a very serious car wreck. He was stranded for twelve hours. A tow truck had to come retrieve him and the car. When the Interstate Emergency Services took over and looked at the car, there was extensive damage done to the rims, all of the bolts, and they disassembled the brakes/brake pads because there was damage back there too. All in all, we got stuck with a bill for around $1000 for repairs, parts, and the cost of towing.

Service date = 06-03-19 Order # ** - Location - 986 E. US 80, Forney Texas, 75126-8613 I tried to submit a complaint on their web site, but failed to submit, tried calling corporate # 800-741-7261, but when entering #4 for complaints no response. I had made an appointment for 11:30 am for my truck to replace 2 tires, when I arrived, he gave me an estimate of 1.5 hours, so I waited in the waiting room. Approximately 30 minutes later David the manager asked me to look at my truck, and pointed out that one of the two front tires that was going to replace the back tires had small cracks on the side wall, so he gave me a price to replace all four tires, I said ok. My total wait time ended up being 2 hours and 45 minutes.

I don't normally give reviews for companies but the NTB located on Watson Way in Fredericksburg VA left me with absolutely no faith in anyone in that store. One rep actually told me something was wrong with my car but that nothing needed to be done about it at this time. The problem would not hurt my car in any way. I got a second opinion from a loyal friend and realized not only was the rep untruthful in what was wrong but it ended up costing me more because the problem ended up causing more problems. On another matter, even though I have the tire service plan, they've only balance 1 tire at each rotation - not all four. Was told by another NTB that this was plain laziness on their part. I guess the best thing to do is stay away from this store. Second best, get everything said and done in writing and by all means BUYER BEWARE.

I have to say I hate to give a negative review because the staff at the location I have used in Addison, TX are so incredibly polite and friendly. However, I have been there three separate times and have had issues every single time. First off, they NEVER give a correct estimate on how long the job will take. They told me an inspection would take about 45 minutes. It took 90 minutes (and no, it's not because they found anything wrong with the car). An oil change was supposed to take less than an hour and I was there another 90 minutes. Made an appointment to have four new tires put on and they told me 60 - 90 minutes. It took 2 1/2 hours!

NTB Cedar Road Chesapeake VA did an oil and filter change this morning. I pulled the dipstick after the service and the oil was black as tar. I have had this work done here in past and the dipstick was always much cleaner. I showed this to the manager and he laughed and dismissed me. I was cheated and will not be back.

DO NOT TAKE YOUR CAR HERE!!! Before I begin, I would like to say that I have brought at least 4 cars to this location. So I take my 1999 Jeep Cherokee in and ask them to check the crankshaft position sensor, a diagnostic charge of about $130 to be added in to any authorized repair. I get a phone call about 3 hours later telling me that I need to replace my alternator and the belt...to the tune of $660.00 plus tax & shop's fees etc. A new alternator costs about $150-$175 for a good one. Jerry tells me that the reason it's so expensive is because of the warranty upcharge...but could not tell me how much the upcharge actually is, and that the warranty cannot be removed???

On Sunday, April 28th we stopped at NTB in Monroeville because my tire was losing air. I was told the tire had a nail in it. They patched the tire and replace the TPMS sensor. When I go to leave work yesterday my tire has 15 pounds of air in it. I have to go back to NTB and I was told that they could not find the leak at first. He said they found a small pin hole in the tread of the tire. Seriously, if it's a pinhole I don't think the tire could lose 23 pounds of air in a 24 hour period. I will never go back to NTB again. Very unsatisfied & disgusted customer.

We were driving from Florida to Delaware and on 495 the driver tire starting shaking and pulling. It was around 6:10 pm so we knew that we only had up to 7:00 to make it to a NBT. So we got off the nearest exit knowing that we would have to backtrack to get to the nearest NBT. We got to the NBT on Parris Island GTWY in South Carolina with 9 mins to spare but the manager would not take our business and did not care that we still had 10 more hours of driving with a van of 5 people including children. WORST customer care EVER. Thankfully right around the bend was Safehands Discount Tires who was so awesome to stay and change our tire which took 14 mins to do. Please do not go to NBT on Parris Island and instead go to Safehands Discount Tires also on Parris Island.

Buyer beware and stay away. This is one toilet of a company. They will never take any responsibility for their actions. I've had trouble with them for two years now and they just keep blowing smoke up my **! Now my daughter, we got her 4 tires for her Mazda and wouldn't you know she has steel belts showing through them. Oh yeah, they have 37k miles on them and what does the clown named Brad say?? "Those are 50k mile tires and they weren't rotated so we'll give you 10% off the next set." Excuse me, maybe my math sucks but 37k miles is lower than 50k and rotating them is not gonna keep them from all going bald. This morning she got a blowout on the freeway. Now when you put my family in harm's way, you will get the scumbag treatment because that's all you are, a SCUMBAG!!

I went in for front end alignment. Picked up the car about an hour later. Paid $99.73 for an alignment the will need to be redone again. The man told me I need new tires and control arm so they did the best they could. I questioned why didn't he check it first for 20$ as stated on the board? Man replied he didn't know that the control arm was bad and tires are weathered. Sounds like I am paying for his incompetency. Now he proceeded to tell me I have bad struts. That's baloney because I requested an alignment because I have new struts and tie rod ends. As far as weathered tires, alignment are taken from the wheels, not the tires. To top it off, I had to approach the counter and ask if my car is ready because I noticed it was sitting in the parking lot for 20 minutes after it got of the lift. Poor, incompetent, dishonest business.

Talked to the store on Monday, April 16th to have 4 new tires put on my truck. Scheduled the appointment for Wednesday, April 17th at 9 a.m. This store is a 1 hour drive from my home. I arrived at the store at approximately 8:50 a.m. and walked in. Not a person in the customer service area so I waited. The one employee was outside with a customer and when they came in he never acknowledged me or had the courtesy to say, "I'll be with you shortly." He gets a phone call and now the customer he's with has to wait.

Let's recap the broken hubcap on Yahoo. A couple goes into NTB SW Highway Oaklawn Il location for a complete set of new tires. It includes a surprise a busted hubcap! No one mentions it when we pick up the car. The damage occurred Feb. 27th 2019 and getting NTB to replace it was "UNREAL" as they put it. Don't bother calling NTB's/TBC customer relations or support. They weren't any better in helping resolve the issue. We endured six weeks of countless phone calls and apologies. The cat and mouse game. But wait! What's that? Mention the magic words, "THE BETTER BUSINESS BUREAU" and SUDDENLY a brand new hubcap replacement the very next day! For SHAME NTB was pulling our leg all along! Never doing business with NTB again. Now do we hear laughter in the background?

Went in for an oil change at the Matteson IL location and was told my struts and shocks were leaking. They tried to convince me to get a store credit card or in store credit. They attempted to use scare tactics saying my car was dangerous and I could have an accident. Idiots didn't know I had my struts and shocks replaced December 2017. The salesperson initially said the job would be between $1,100 & $1,300.

Went in for a diagnostic test. I was charged $238.04 and still don’t have a clue to what is the problem. The manager at 7507 W Broad St. in Richmond Virginia was very unprofessional and angry towards me. They charged me for a service that I didn’t receive. Avoid this shop!

I paid for an oil change on my 2016 town and country on 3/16/2019. Seven days later, there is no oil in my van, and my engine is making weird noises and my dashboard is lit up like a Christmas Tree. I had my car towed to the dealership where they confirmed the oil filter wasn't installed right and it allowed all of the oil to leak out of my car. My 2016 van, with 50K miles now needs a new engine. Mistakes happen - people have insurance for this kind of stuff. But, the final nail in the coffin is the lack of empathy or customer service. Jim, the manager of the store treated me like a child. At one point, he abruptly stopped our conversation and said he was going to call my husband for permission on what to do, and walked away from me. I don't have any resolution yet, several calls to Doug the regional manager, with no return call yet. The claim they made with their "third party insurance" I don't have any details on yet either.

I bought 2 brand new tires for my Mercedes. 2 weeks later the ** tire has a 3 inch slit. Of course they ** blame driver's impact. What kind of ** is that. I had to buy because of the a wheel drive on my car. So I had to purchase 2 tires instead of the 1. Now they won’t repair or reimburse me or give me another tire. This was my first time bring my car to NTB. From now on I’ll stick to town fair tires. NTB go ** yourselves. I will tell everyone I know that you suck ** big time. ** you. And that’s not the bad part. They want me to fork over another $200 for another tire that’s probably already damaged like the ones they sold me. ** outta here with that **.

If I could leave a -5 star review I would. LADIES BEWARE. They think they can get over on women who take their cars here. I got a set of tires and two weeks later I needed new rotors. I just got my brakes inspected by my dealership last month and I have in writing that my brakes are like new. I called NTB-East-West Connector and told them how strange this is (or was at this point). As I sat there waiting for my work to be complete, I heard the guy on the phone tell several people the same thing- "It's your rotors". They will scam the elderly as well. I will be filing a complaint. After I left, you would think that I should have been told that I needed new rotors (if this is really the case). I mean, what in the world does NTB stand for? To the guys at the shop remember, some people won't bring their cars back to your store. So you lost money - very smart of you! :)

While the employees were nice, they were not very knowledgeable or professional. At my expense, they were guessing at which parts COULD be replaced to fix my daughters car. After getting it towed to someplace else, we were good they were way off about the parts needed and had the car fixed for a fraction of the price. They even called us to tell us it was ready to be picked up, but once we got there, they said it needed ANOTHER part, so it was not fixed. Then they told my daughter she could drive it through the weekend. I wish I could post a picture of what her steering wheel looked like and a video of the noise it made when she tried to drive it. Seemed pretty dangerous to me!! They’re clueless and we will not be returning.

Took in for oil change. I have tires under a year old with under 5,000 miles. Tried to say I needed tires. Gave a long list of suppose issues with my car. They would not give me the list. I informed tires were new... They said the tires were rotated. This was in December 2018. I’m at Discount Tire where I purchased the tires. NTB did not rotate the tires. What else did they lie about... I’m wondering if they changed my oil and filter... Going to have that check.

In short not very impressed, and took a long time. The official response from NTB, "Let me clarify that the lug nuts/studs are not stripped or cross-threaded, they are swollen due to moisture. This is a known issue with Ford vehicles." Goodyear Service confirmed that the lug nuts/studs are in fact stripped due to the service center negligence. I did have to pay for the replacement lugs, as well as the cost to remove stripped lugs. Will start with the positive, the alignment seems fine and the tire was pulled off and installed (minus lug damage) fine.

Telegraph Rd. Woodbridge, VA, United States 22192 - Made appointment several times for a car inspection at the Glen Allen, VA NTB for my 2015 Chrysler 200C. Manager lies about guy not being available because they don't want to do it. Don't make money off inspections, just $7. Rather put tech/mechanic to work on other things that's generating money. If you don't want to be bothered with inspection, then stop advertising that you do them.

Wheaton IL NTB. During the recent winter snowstorm in our area I needed 2 new front tires, as I am not planning to keep the vehicle much past the spring I didn't want to put 4 new tires on. Made the online appointment for 4pm, gentleman at front counter had difficult time figuring out my order. This is the big issue. They didn’t get my car in until 5 pm, asked what tires I wanted replace, told them fronts and they proceeded to tell me they would then rotate them to the rear. I asked to keep them on the front and they said store policy was to put them on the rear for better traction. I have a FWD vehicle I need traction in the front. Needless to say we went back and forth and I finally told them to not touch the vehicle and get it off the lift as I was leaving. If it was a recommendation the tires be installed on the rear that’s one thing, but they would not put the tires in the front as I requested.

Location: East west connector in Austell, Ga. I also told them to rotate the tires and they neglected to do it. The bathrooms were filthy No toilet paper. I made an appointment and they put other people ahead of me. It took 2 hours. You have to watch them like a hawk to do the job. Slow and poor customer service.

Took my car for a vehicle inspection at the NTB in Jamestown, NC which took two hours (for a 2017 Lexus with 10000 miles). That is bad enough, but they lost my car key and were lackadaisical about it and refused to even search. Pathetic. I contacted the home office in Florida. At first they promised to help me if I would search again for the key. I called the Jamestown NTB twice and made two repeat trips there to search. After all this, NTB stated they could not help because I “could not prove they lost my key”. When I inquired what proof would be necessary, the reply was “find your key in our store”. Lol. Bizarre and incompetent. Stay away.

I have tires replaced by NTB and got protection insurance. I got front driver side tire flat. Set appointment to get flat tire fix. Took them 2:00 hours and told me all tires need to be replaced with new TPMS kit. Will cost $98.00 but they will do it for $38.99. I told them I do not have problem with other tires but I agree for them to change. After they change they come back and told me one of TPMS sensor is bad. Will cost $120.00 but they will change for $65.00. I agree. Total it took them more than 4:00 hours. I paid nearly $112.98 to get me out.

NTB quoted us a price of $1055.00 to replace trailing arm bushings on the right rear of our vehicle. Then they said the left front inner tie rod was bad. We took it somewhere else and they charged us $500 less to replace the trailing arm bushings and there was NOTHING wrong with the left front inner tie rod. we will NEVER go back to NTB because of their price gouging and they always tell you there are more things wrong with the vehicle than there is. Also, the wait is ridiculous. When we were there, they said there was a 2 1/2 hour wait to put 2 new front tires on. We were confused, because they were not busy and all of the bays were empty.

Let me first start with that I wish there was less than 1 star rating that I could give them. The problems with the store: 1. They don't honor appointments made online. Thrice I made appointment online, only to get call from the store just couple hours before the time asking to cancel it. The store suggestion, call on phone or visit in person to make an appointment. 2. Store visit for simple oil change and tire rotation takes 2+ hours. This after setting up appointment with them on the phone.

Horrible experience at this location. Made an appointment this morning with Marlon, he had a very uncaring and unwelcoming phone attitude but against my better judgment. I spent my lunch hour going there to have my tire looked at and what a mistake that was. From the moment I walked in the building I was greeted with a negative attitude. The man behind the counter greeted me with a "Yep." I said to whom, "Excuse me," and then and only then did he say, "What can I do for you."

I purchased Michelin tires from NTB (partially owned by Michelin) and paid for premium mounting, protection, etc. My tires failed due to premature dry rot. I had to call Michelin to get an adjustment because NTB didn't retain the purchase/service ticket in their system (it's been updated and they lost it, so they say). Michelin adjusted the tires, but NTB wants over $100 in addition to the cost of the adjustment to install them again. Why but the first warranty if it doesn't apply to defective tires? Next time it's Costco or a reputable dealer. Local staff is great, NTB Corporate office is worthless.

This place is the worst excuse for a business. Do not go to this business. They overcharged me $200 compared to other tire shops, plus tried to add on more services. They did not honor their advertised specials of buy 3, get 1 free. They said the tire was not in stock for the special and NTB Corporate backed them. It was their fault the tires were not in stock, not my fault. The special could have been honored with the tires in stock. Go to Discount Tires or Brothers Tires in Kannapolis. I wish I had went to another shop. They charged me fees of 161.51 that they did not tell me about. All other tire shops give you a quote that is all inclusive. I was stupid for not looking but needed tires and had to leave to go to work. I am asking for a refund of 161.51, but corporate said I could not get it. Does not honor low price guarantee at store or corporate.

I wanted to share my feedback from my appointment in the Saugus location this morning. I was returning to purchase a second set of tires from NTB. I chose the Saugus location this time because the tires that I wanted to purchase were not available in Danvers. I live in Ipswich (16 miles from Saugus) and this was not a more convenient scenario by any means but I was happy to compromise due to the outstanding service I received in the past.

Had great experiences, sure long wait time. I’ve had it like the rest but you’ll have that. Lots of walk in customers they serve so wait times can vary. My issue and will be my last issue with them is simple. They allowed someone without proper qualifications to do my oil change. It’s a oil change - how qualified do you have to be? Not much. Sunday I get the oil changed. Monday I went to get an air filter myself to change. Usually I don’t do these jobs but I figured I can do It. Open the hood and OMG half the stuff is real shiny. Why is it real shiny? Because some noob decided to pour oil all over my engine and transmission. I know this only because they didn’t even try to clean it up.

I made an appointment three days in advance to have my tires rotated and balanced. The appointment was for 10am. I came in 15 minutes early to make sure my Truck gets in on time. Now this is suppose to be about a 10-minute job. And an hour and half later I am still sitting in the waiting room. I get up to ask the service desk how much longer and he tells me about another 20 to 30 minutes. This is poor service. Why make an appointment if you have to wait nearly 2 hours to have a 10-minute job done. Why make an appointment if this how a customer gets treated.

I had a flat tire on a tire that was under their warranty. They took it in and put it up on a lift and left it there for 4 hours without touching it. That was 2 weeks ago. Today I had another flat tire. They are open till 7pm, I went to one store and called 2 others. They were open but they were not working on cars. They said they did not have any employees to work. I said, "Why? You are open for 3 more hours." They said people have families, they have lives, they take off from work. Well I have a family too, I am an old woman with a tire with a nail in it. So I guess the road hazard warranty is like this "we will fix it if and when we want." I would rather have anyone work on my car than these people. I hope they go out of business very soon.

I made an appointment on Saturday to have four tires put on my car on Monday. My appointment was at 9:00 A.M. I dropped my car off at 8:30 and told the repair would be done. I called at 11:00 and was told they STILL have not looked at the repair. I called back at 3:00 and was told they STILL have not worked on it, I told them I am coming to get the car because I needed it for work. When I got there I was told they only have two people working. STAY AWAY. This place is a JOKE.

Decided to replace run-flat tires with an all season tire, for a smoother ride. Upon leaving my BMW Z4, NTB called me to inform me that the car needed brake replacement and that the battery was low on the meter. When the job was done, I went to pick the car up and started it up, only to find that the work done had caused multiple warning lights to appear lit on the dashboard (tire, ABS, brakes, etc), all that were related to the work that was just done by NTB, CAMFIELD St Charlotte NC.

Spent $280.27 on two new tires for my 1926 Nash. I took the tires and wheels to the location since I do not trust many places with my one-off hot rod. Got them and mounted on my car when I noticed one of my chrome valve caps missing. I called and told them that one cap was missing and they to come back and pick one up. I went to my garage the next day to take the car out and found both new tires flat. Appears, according to the manager that the valve stems were not changed. I was told to bring the tires back, another hour of my time wasted because someone could not do their job properly.

I needed winter tires and I decided to go with NTB. I gave them a call and was told I could come on Saturday morning, I would not need appointment. I just would leave my car with them. They told me that they had Michelin tires. I came at 9 am to NTB in Monroeville PA. I left my car there, I was told everything was OK, they had tires and they would call me when done. All work was supposed to be finished around 6 pm. I called NTB at 5 pm to see how it was going. They did not have car even inside but they told me that they were taking the car in.

2013 F250 front wheel bearing assembly needed to be changed. NTB quoted 1600. Note, I saw the computer and the cost they were paying for the part (426.00) and then they were charging me 950.00 for it. 100% mark-up. I took my vehicle to the Ford dealership who is replacing with OEM for a total out the door price of 760.00. Who says the dealerships are the ripoffs?

I took my car for an oil change/tire rotation as a result of a coupon given at the grocery store. Showed up for my 2 o’clock appt and 2 hours later - still not finished. Thinking that maybe it was a busier than usual day I decided to give them another chance this past week at a different location for the same services. Again scheduled an appt- again 2 hours waiting. Only this time when I arrived to pick up the vehicle I overheard a conversation between the mechanic and the desk clerk that he didn’t know he was supposed to do a rotation on my vehicle and he really didn’t have time.

I’ve been taken my cars to the NTB in Scott Township, PA for a long time. I took my husband's car Thursday and when I got it back I noticed that evening my husband's stuff was stolen from his glove box. I called and spoke with the manager and he said he would get in touch with the employee who worked on our car and call us back. When he called back he said he got our stuff and the man was fired. When we got our stuff back from NTB it wasn’t given back the way it was taken. Our things were damaged. I WILL NEVER GO BACK. I will make sure everyone I know doesn’t go there either.

My 89 year old mother who suffers from macular degeneration and has a difficult time reading, brought her car to an NTB to have a flat tire replaced. The car only had 20,000 miles on it and had been driven very carefully with minimal tire wear. Even though she was purchasing the exact same tire that was already on the vehicle, she was convinced to buy two tires rather than one, then in addition to the normal mounting and balancing charges, she was up charged for lifetime balance and rotation, and flat repairs and road hazard warranty for the life of the tire none of which she requested or authorized.

I changed my old battery in December 2016. The car started to give trouble while starting, so took it to NTB shop who installed the battery two years back. They replaced faulty battery with a new one because it was under warranty and it was less than 24 months. Fine with that. Next, they billed me for installation charges to replace battery under warranty. Next, the new battery does not come with a warranty of its own, although it is a new battery. They told me the warranty of old battery will remain valid, which means although they fitted a new battery yesterday, the warranty will be only till beginning of December 2018, which is just one more month! Weird way, but may be I am new to this type of coverage and the installation fees. I will next time go to a shop who will have better warranty terms.

How I go and paid almost 500 to fix my tire only to have it come off while driving. Smh. I could've died. Now it's being held at Seiberts and will cost 700+ to get out. I'm definitely suing them because they should've owned up to the bad labor work and paid 150 to get it out when I called. Now I have to wait till payday to do it and it's been almost 2 weeks. This company literally ruined my life. I have rent coming and I haven't been able to get to work since. I will see them in court if they don't fix what they've destroyed. I never had a tire come off before. Then I take it to the so-called pros and they didn't put it back together properly. When I called the guy he had an attitude and said he's not paying anything. All of this is their fault and had I not gone there, I would still be driving and enjoying my life. Instead my life has been hell since. Smh. Worst place ever.

Made an appointment to take my car for an oil change. I got there 5 minutes early. Handed my car key and was told it will take 1.5 hours for the oils change. I told them that I will wait. Appointment was make for a conventional oil change. 40 minutes after waiting, I was approached and told that they have to use synthetic oil. Change will cost me $40 more than what I made the appointment for. I asked them for conventional oil change as per my appointment but they refused. I took my Keys and left.

Today I took my car in at 2:30pm for a 3pm appt. It needed its 56k service, along with the washer fluid pump not working. When I brought it in, I told the person working at the counter that it was a fleet vehicle and he was visibly upset and said, “Well, this is going to take me an hour to write up!” Wow sorry to give you my business! I called the shop at 6:45pm as I had not heard anything yet and asked if my truck was ready. He put me on hold then stated it was.

$2,200.00 spent, vehicle was not repaired. - Because we had an NTB credit card, we went to the Plano, Texas branch to get our non-working A/C diagnosed. We were told it was (and I quote) "Worst case scenario." But were told it could be fixed. After excusing ourselves for a private discussion on whether the fix or trade-in, we decided to fix. Words can't begin to describe the frustration that followed.

This letter is to complain about service I recently received from a National Tire & Battery (Merchants) customer service representative named Ari who is an entry level technician who’s been there less than a month. I received a call from National Tire & Battery on 10/20/18 in the afternoon to find out my wheel lock key was missing. I was blamed for not providing the key at the time of warranty service being done on the vehicle. The warranty service that was being done on my vehicle only included a patchwork for a nail, and a rotation/wheel balance.

I purchased tires for my Mercedes R350 from NTB in Feb 2018. Took the vehicle TO NTB located at 5890 Brook Rd. Richmond, VA 23227 on 9/14/18 for a tire rotation. Upon leaving the shop, my ABS indicator came on. I had ABSOLUTELY NO ISSUES with ABS prior. NTB staff did not inform me of my ABS indicator nor did they document in paperwork of ABS indicator. NTB failed to take responsibility for the incident that occurred. Diagnostic was performed by Mercedes Dealership and confirmed my "RR speed sensor" was damaged and needed to be replaced.

Went in for an 11 am appointment for 4 new tires and told that I needed front brakes. I had to wait. Just the front brakes ending up costing over $500.00. Nothing done on the rear brakes. I was told 2-3 hours. I waited 7 hours until it was done at 6 PM. Should never take that long. When I asked why, I was told that the mechanic was going between two cars. Mine and someone else's. Shouldn't they do one car at a time? Then when I went and paid, I was so tired of waiting that I forgot to ask about the rebate. Do you think that the representative mentioned it? Nope, I realized the next day. Long wait, overpriced, and very deceptive on what needed to be done. I was having no issues on the brakes before this. I took their word for it. Never again.

Inexperience employees. Very lazy, not looking to take that extra step to help customers. Went for a wheel alignment, was told it would cost extra because a certain tool was need. When asked what tool was needed it seemed he made it up. I then left, went to Sears and was very satisfied with the service, and was told there was NO tool that cost extra to use for the job being done.

I purchased 4 new tires from NTB and was told use a NTB card and get 50 Visa card if over 500. My total came to 503 with taxes so I completed the rebate form at the store personnel request. When I checked the status it states denied. I was wondering why. The response was it have to be over 500 before taxes. Really. What a ripoff.

Went in to get an oil change and tire rotation. Had gotten a state inspection the previous day - at the time, the battery tested fine; they didn’t need to but they did. After the oil change I was told my battery was low and could be replaced right away if I wanted to fork over about $220. I said no, came home and the next day the car wouldn’t start. Battery is barely 1.5 years old and had never given me problems before. I guess the MO is to drain someone battery and then get them to replace it for a hefty fee. Crooks.

I booked my oil change for 4:30 at NTB and arrived about 10 mins beforehand. When the rep tried to pull up my appointment, it was nowhere to be found even though I had a confirmation email. Since there weren’t many customers there, I decided to wait for 45 mins anyway. During my oil change, the rep came back and strongly suggested that I get all brand new tires, a new CX Axle, and pay upwards of $1000+. I checked my tires and axle afterwards and found NO issues. Yes, a tire was mildly worn but the other three were in great condition still.

I recently made an appointment to have four new tires installed on my vehicle. At the time I made the appointment I was informed that the installation would take approximately 1.5 hours. When I arrived at my appointed time I was informed that the installation would take 3 hours. I decided to leave the facility and come back 3 hours later. When I arrived, the vehicle was on a lift with all fours tires removed and no signs of activity around the vehicle. When I inquired as to the delay, I was informed that since I decided to leave and come back later, they had interpreted that they had more time for the install.

I had towed my blown tire truck down to the NTB in Baytown. The manager Jeremy ** was a complete racist arrogant jerk. When I asked him if he can please replace the tire, very negative almost like he didnt want to service my truck, then I told him That I didnt bring the lugnuts lock obviously I couldn't go all the way home, and he start laughing and said he couldnt do it without the key (we all know shops got their way to a key rim to get the lugnuts out when they want it).

Took my truck in for a simple coolant leak. They charged me 250$ to replace the upper hose which takes 5 minutes. I didn’t mind paying to make sure it was done right... Huge mistake because 2 days later my truck was making a knocking noise, stalled out. So immediately I popped the hood, checked my radiator fluid level which was completely empty!!! NTB paid for tow to their shop to tell me I blew the head gasket!!!

Went to buy 4 tires they advertised. NO they said. Have to buy installation package at a ridiculous price. This company is not customer oriented. They are money money money oriented. Don't go there. No no.

Took my vehicle in this past weekend for oil change and tire rotation. Had to drop it off with them. They said they would call when done. Never heard anything the rest of the day. Decided to call the next morning and they said it was ready. Picked it up the next day. Was looking out the window of the house and noticed something hanging down under the front of the car. Went out to take a look. This vehicle has a cover that lays under the engine up front. It was not fastened to the chassis on the passenger side. Two bolts should be holding this up. I assume they had to remove this for the oil change? Get up the next morning to take it back to them and it won't start. Have lights but engine won't crank. Called them and basically there's nothing they can do. I have to drive it to them or pay for a tow to get it to them. This is unacceptable to me. I will never do business with NTB again!

I went to NTB in Raleigh to get quotes for changing my tires. I was surprised to see the extra fees appended to the quote which were outrageous. In Costco or Discount Tires, there is a single installation charge per tire and government taxes & fees which includes lifetime balance and rotations. For NTB, there are mount & install charge, one time balance fee, lifetime rotations of tires fee, TPMS repair fee (which is weird as you don't see it in others), tire disposal charge, etc. They sum up to be almost twice more expensive than others for basic installation that does not include the lifetime balance and rotation. The installation that includes lifetime balance & rotation (they call it Value Installation Package) ends up to 4 or 5 times more expensive than the competitors. I don't understand how they are still in business unless customers are ignoring to look at the details of their bills.

First of all, they refuse to install tires that are not bought from them. Then, they charge minimum $25 installation PER TIRE if you do buy from them. Worst of all, they will send you a "deal" to lure you in but then when you look at the price of all the worthless but mandatory extras to qualify for the deal you will see it actually costs more!!! Horrible business.

Had appt. scheduled for a 2005 Crossfire for spark plugs and brought a new rim to be installed on driver's side front tire. Brought car in at 9:00 am, came back at 3 and the mechanics were unaware the Crossfire has 12 spark plugs not 6. Aren't car mechanics supposed to know these things?? At 6:00 pm drove home to find out these same genius mechanics put the new rim on the wrong tire. Went back this morning before they could throw good rim away and was met with a HOSTILE manager. Raleigh, NC. STAY CLEAR of this facility.

I was traveling and had to have a tow to the nearest facility. I told them exactly what the problem was... Starter had failed. The starter was replaced for $505 dollars. I was charged $303 for a starter I could get for $125. I was charged $109 for a 30 minute job. Plus shop fees whatever that means of $35. I will not recommend them if there's another choice.

I'm from out of state and had a nail in my tire. They said they'd patch it but I had to leave it. I came back seven hours later and not only had they not patched it, they didn't even fill out a work order for it. I took my tire and left.

Omg. I drove 5 miles only because I have coupon 19.88 oil change. Today is 8/1/18 hour 11:35 2819 N Central ave. Chicago. and the supervisor told me, "Sorry but I can accept your coupon today." If I want to come back Saturday it is ok. But no today. Omg. Mexican supervisor.

I went back to NTB because my less than 3 year old battery I purchased there died. They replaced my alternator for nearly $1000. Two days later, had to replace the battery. Next day, check engine light was on. Went to my trusted mechanic. A sensor near the alternator was unplugged. My mechanic would have charged half that amount, assuming the alternator in a 5 year old Toyota with 84,000 miles was bad to start with. I’ll always wonder if the sensor was left unplugged intentionally. Staff was very friendly, but they apparently saw a single female coming and took advantage. I’ll never go back and will warn everyone.

So my mom and I went to NTB to get my tires replaced with new ones and my dad set an appointment online and asked if they had a lifetime warranty for the tires and they said it would be given with the tires installation for no charge so my mom signed the paper thinking it would be given to us with the tire installation. So after we waited two hours (including another 45 extra minutes just waiting for our name to be called to pay) we asked to make sure that the lifetime warranty came with the tires and they said "no you didn't put that in your online reservation saying you wanted a lifetime warranty and each tire would cost another $14 for lifetime warranty" and so my mom called my dad asking to speak with the person we were talking to now and immediately he called out his rude manager to talk to my dad.

Just a heads up if you ever need service from NTB on Oxmoor Road in Homewood Al. Don't use them. I left King of Prussia Pennsylvania at 4 AM this morning. Driving home, I dropped 2 associates off at our office in Birmingham and as I was driving home I had a flat off Oxmoor. I drove to NTB and arrived at 7:48 PM, they close at 8PM. There was 2 people on duty and the manager or lead person on duty refused to give me service, he said he had no one to replace the tire.

I feel like NTB took advantage of me. I went to get new tires, they were having a sale at buy 3 get 1 free, which cost me about $800. After driving it for a while, a friend got in my car and told me that my tires were loud. I took it to the dealership to have the oil changed and at first they said that my tires were okay. When I went back a couple of months later and inquired about the tires again they told me that I needed new tires. I went back to NTB and they told me that I needed 4 new struts that would cost me between $1,100 and $1,600. I had 3 other mechanics look at my car and they all said the same thing, that there was nothing wrong with my struts. One mechanic told me that the tires that were sold to me were snow tires. I ended up having to buy 4 new tires from a mechanic that I trust. I would never recommend NTB to anyone!!

On 5/25/18 I took my Ford F-150 to get the oil changed and tires rotated. I had a vibration when I would stop every now and then not always. NTB in Cedar Hill told me I needed new Struts. Mine were bad and leaking. To replace them it would be roughly $900. Needless to say I couldn't afford it at that time. My AC went out in my truck. It was still in warranty. I took it to the dealership and had them check the vibration. They told me I needed new brake pads and possibly turn my rotors. This would be less than $200, NTB made it sound like my truck was not road worthy because of the "Broken" strut. The dealership shook their heads and laughed. I will never take my truck even for an oil change to NTB again especially after reading the reviews.

I took my Ford Mustang to get all new brakes in February 2018 to the NTB in Hutto Tx, I will never ever go there again!! They told me I neeed to change my rotors so I got all new rotors also. It is now June and just two Sundays ago my front tire came off while I was driving my car. Thank God I was not going fast, and I was two miles from home. When we went to see what happened we found out the nut to my ball joint was never put back on. The joint was just bouncing up and down, barely hanging on. This caused major damage to the inside of my rim. Also we found out that they only changed the front brakes, when they were paid to change all four of them. So NTB Hutto took money for a job they did not complete.

Scheduled a rear tire replacement on my wife’s Mercedes Benz for 8:00 AM on 6/07/2018. Arrived at 0745 hrs and advised that work would take three hours. Went to breakfast while car was to be in the shop. Arrived back at 10:00 am to find car still in the lot. Technician advised that rear wheel hubs needed to be replaced. Told tech to replace them. Advised by service desk person that they would be ordered and installed along with new tires and alignment. Later told me that the new hubs were delivered.

I've used NTB for years because the prices and services seemed reasonable. My latest trip to replace a car battery changed that. My car is one of those that inexplicably have the battery under the front wheel. Battery replacement requires a car lift, wheel and fender-well cover removal, yada yada. I got charged the fee for the new battery, and the fee for old removal/new installation --- all well. Then, there was a sneak charge of $100.00 to test the charging system.

Well today was my 3rd appointment and I have my 4th appointment in 1 week scheduled for tomorrow. They rotated my tires 1 week ago and now my car shakes and makes a horrible noise. I have been told by another company that they were rotated incorrectly!?! I tried calling the manager Drew but he refused to call me back and had Henry, his employee, call me back. They have agreed to put my tires back the way they were before they rotated but they wanted to charge me over 300.00 for replacement tires! I can’t believe this scam they are running. I really wish I would have read these reviews before going there. Please go elsewhere and don’t waste your money!!

I went to NTB for cylinder misfires and me having faith in them to get the job done right they let me down because after taking my car there twice here it is again that I’m still having a misfire. The misfires now are 1&3 before it was 5&7. This will be the third time for the same issues. You tell me if this is good business or not?

I took my van to NTB in Union City GA. to see what was causing the brake light to come on. I specifically told them my concern was the brake light. They told me they would inspect the brake system and tell me what it was. Later in the morning they came back and said I needed over $1500.00 of work done on the front brake system to fix the brake light issue. They said I needed new brake drums, calibers, brake pads, system flush... Because the brake light was coming on before I went to them, I had replaced my front pads myself a few months before and didn't see any problems with the brake assemblies when I checked them myself. I reluctantly agreed to NTB agreement and signed to begin work.

I decided to take my truck in to get two new tires, also my air conditioner was not working. So I asked them to take a look at it. I had parts in hand. They charged me for putting on the parts no problem with that. But then your manager Cliff came back to me and said it would cost $1200 dollars to get the unit working. Well, guess what? I took it somewhere else and paid 300.00 and it's working. This is why ladies don't feel safe or want to bring their vehicle to shops because it's like some shops say "It's a women. Let's rake her over the coals". I WILL NEVER DO BUSINESS WITH YOU AGAIN. Oh and I'm telling 5 of my friends. Thank you.

If I could give this a negative rating, I would. I took my car to NTB on Chalmers Rd in Greenville in May, 2017. I was buying 4 new tires. When they were done, I checked, and my custom wheels were badly scratched. All 4 of them. Frank, the manager tried to dismiss it as "not too bad". We finally agreed he would pay to have the wheels repaired, and for a rental car for me while the repairs were done. Actually, he agreed to that after I got my husband involved. When it was just me, Frank figured he could bully me into backing down.

NTB are liars and thieves - I bought a new set of tires at NTB in Kemah, TX April 8. They told me my brake pads were about worn out. I didn't look at them, just told them I would fix it myself. This morning I got new pads and proceeded to install them myself. The old pads had probably 10% wear on them. Scam artists probably wouldn't have done anything, even if they had, it would have been unnecessary work. I will never do business with them again.

We went to NTB to investigate a sound coming from our wheels, after paying a substantial amount to have the pads and the disk replaced we noticed none of the electrical components in the car was working anymore. They pleaded ignorance when we brought this to their attention so we took the car to the VW dealership to have it repaired. The service manager immediately told out that the car has been given an improper jump. When we closely examined the NTB receipt we noticed there was a charge for an alternator fuse.

We bought new tires from NTB in Crestwood, IL on 2-19-18. The car was driving really good until I got on the expressway and hit 55 MPH. That's when the car started shaking in the front. I called NTB on West Joliet Road and explained that we had just purchased tires from the store in Crestwood, IL and that the front end was shaking. They told me I could bring the car in the next day and they would check it out for me. I brought the car in and I explained to the service guy what was going on and he told me that while they could look at it for me, if anything was wrong with the installation I would have to take it back to where the tires were purchased. I asked him why and they said each store is run independently. I decided not to have them look at it and called the Crestwood, IL store the following day to make an appointment. They did tell me that the one tire was not balanced and had corrected the problem.

I had schedule to have tire put on the rims and Balance are four tires. The appointment was for 11:30am on March 26, 2018. I already had the tires. I arrived at 11:20 am and checked in. I was met with a friendly hello and smile. I was given a quote for the work and stated I would pay after the work was completed. Aaron stated that he would get right on it. The truck was placed in a bay. I decided to go next door to get a bite to eat at 11:50 am. I returned to the waiting room at 12:25 pm. My truck was had yet to be touched by any of the service techs.

Alternator went out when I was out of town, NTB was the closest place to tow that was open on the weekend. Less than a year and two batteries later (their workmanship shorted out the battery connections), the alternator is out again. We had to pay someone to put in new battery connections due to their workmanship. The mechanic (from a reputable company) said the rebuilt alternator that NTB installed in the car was junk and looked like rust had been painted over on the alternator. When we contacted them they stated they would replace the alternator since it was still under the one year warranty but would charge labor. Previously my daughter had NTB (another location) install an alternator in another vehicle and it ended up costing her in repairs after the install and also had to have the alternator replaced before the year was out.

on the tire repair.

Has a slow leak in a tire and so used fix-a-flat to repair it. Went to NTB to have it repaired properly and they told me that they would not repair a tire that has had fix-a-flat liquid in it because the tire is "compromised". Got the manager to confirm, this is really the policy of NTB! NTB justification for this is that fix-a-flat liquid "damages" the rubber inside the tire. This is absolutely false and just about any other tire repair place will tell you it's false. NTB is trying to force people to replace perfectly good tires that happened to get a leak in them. Absolutely a RIPOFF. Be careful, because NTB won't tell you that they refuse to repair the tire, until you get to the store and they have your car up on the rack already! DO NOT GIVE NTB ANY BUSINESS AT ALL.

NTB in Manassas on Sudley Road messed up my 2012 Pathfinder rear lower control arm, they broke a bolt doing the front end alignment, then messed up the lower control arm trying to get the bolt out. I have missed two days work. NTB wants me to pay for parts they Screwed up. I called their corporate headquarters and filed a complaint about this service, the worst I can imagine.

I purchased four tires less than two months ago. I purchased the road hazard warranty and for the second time I was told that I didn't have the warranty. I will never purchase anything from them again.

Worst experience I have ever spent in one place. Spent 6 hours to get 4 tires changed and one battery change. They will not meet price. They will not do as they say they will do. I will not recommend NTB. They will put on tires that you don't even ask for and when you ask to have them change they want extra money. I will not recommend this place for anybody because you'll get ripped off.

I took my car on 12/31/2017 to the Springfield OH location for a no heat issue at idle. The diagnostic was a clogged radiator and a Thermostat. I was told I needed to replace both of them at a $600+ cost... I refused the service and took the car back. The car needed simply a heater core backflush.

In taking my car to NTB in Matthews, NC I already completed my research on the cost of an oil change. My car take 6 Quarts of oil so knowing it would be an extra $4 I asked the uneducated service guy if it was only $4 more per quarter. His answer was, "Something like that". LOL, the idiot doesn't even know his own prices. Anyways, as they pull my car into the service garage I start to read online reviews about NTB and to my surprise (at that moment) they have terrible reviews.

Went there to buy 4 tires, was never asked about additional services. I told them I wanted my old tires back, the assumption on my part was a balance, they sold me road hazard and an alignment without asking. The service manager Eion tried to tell me that the front camber in my car is out of spec and not adjustable. I told him it was and how to do it, (I looked it up and I'm a FORMER A.S.E. certified Mechanic with 25 years exp) it didn't get done although I paid full price. When I got home with my old tires I noticed I was charged $12.00 disposal fee, for what? When I removed the 2 tires from my trunk I noticed that I NOW have a $250.00 BENT amateur Radio Antenna. I'm NOT the poster boy for happy at all, AND this pleasure only cost me $600.12.

I have been to NTB originally to have my brakes, rotors and new tires. Within one year they told me I need brake pads and new rotors. They told me it was because a brake caliper was stuck on and I was using my brakes all the time while driving. So I had both replaced again. First time I had them done cost me over 900$ dollars. The second time I supposedly got free brake pads and they had my car for two hours. I was also charged 110$ per hour labor and I was charged two hundred and 220! for one job and there was a second person that worked on the calipers so I was charged labor for him so this job also cost me over 900$ despite free brake pads.

Had lug nuts that were locked. He stripped the lug tool. Had to go buy lug nuts and now have no lug nuts that are locked, which that cost me $35.00 to replace. Even where I bought them said he did not have it placed right or he would not have stripped the lock.

Back in May 2017 I had 2 new tires installed on the rear of my 2005 Chevrolet Cavalier at the location in Porter, TX. I did not notice what they had done till that night when I looked at passenger side of my car and saw that my plastic wheel cover was cracked & broken. I know what they did was use the air wrench on those plastic lug nuts that hold it on. Then in August I stopped at location in North Houston at FM1960 and asked for an oil change. The manager actually refused to change my oil. His excuse was there was a small amount of oil stain on the oil pan. After these 2 incidents, I will not use NTB for anything in the future.

Had a bad tire and tried to buy 4 new (Cooper Tires) but they did not have them in stock so I got 1. A few months later I got 2 more and front end alignment. Then a brake job a couple of months later. I still only had 50,000 on my car when the tread on all 3 tires I got from NTB separated. Awkward. Screaming mfg defect and very dangerous. The 3 tires were less than a yr and still in warranty. I was told I needed struts on rear where one original tire and one NTB tire were. I had to buy 4 new tires plus more warranty thing. They only gave 1/2 credit on the 3 tires then the audacity to charge fees for balancing and mounting plus lifetime mounting in the replacement tires. Over $1200 to get my car back!

I purchased a set of tires from NTB two years ago and bought the warranty on the tire. The tires were two years old and had 15 thousand miles on them. The warranty was still good as it was for the life of the tire. When I called about getting the tire replaced with the warranty I was told the price was $207.00 for a tire that only cost $66 a piece when I bought them. The only thing I added to this was a tire pressure monitoring system for $65.00. They told me that this price was before deductions but couldn't or wouldn't tell me how much was being deducted. I am not the smartest person around but even I know that $207.00 for a tire that cost $66.00 was ridiculous. I went to Wal-Mart and bought a tire for about 110.00 with a new tire pressure monitoring system stem and I got all the same warranty on the tires. I will never shop at NTB again.

In September, 2017 I took my car to NTB in Decatur, GA for my maintenance tire rotation for tires purchased through this company. I was assured by the store clerk they had “the best man” at this location for the service (although this statement was not prompted by me). On October 16, 2017 I took my car to my private mechanic for a metal scraping sound I had heard for two days. My mechanic took off the tires and called me immediately to the service area as the mechanics looked on to show me that my TIRES HAD BEEN ROTATED INCORRECTLY!!! The mechanic at the NTB Decatur location placed the tires side to side instead of front to back. My mechanic educated me on which way the wheels’ arrows should point on the tires when rotated CORRECTLY!!!

Came by the new NTB shop at the Cockrell Hill location, because I could smell antifreeze coming from my truck. Mr. ** was very courteous and assisted me with professionalism, he was very straightforward and informative about my vehicle issue. Parts had be ordered from the dealership, and Mr. **, the Manager, personally went to pick up the parts. Although I had to pay more than I expected, I was given a great deal. It would have even been a greater deal if the company participated with Triple AAA. Thank you all for assisting me! Awesome service!

I'm not one to complain, normally. But I just can't let this go... I don't believe NTB trains their technicians properly. In my past three experiences: First, I was polite, calm, and professional up until my most recent communication with them. Honestly, I was pretty hot at this point. 1. Bought four tires at a Plano, TX location. Left my truck there for 6 hours. Picked it up, jumped on the highway and not one single wheel had been balanced. Had to go back in the following day. When I went in the service guy was rude and acted like I was crazy. He later admitted he did not know what happened with my truck and that every wheel was in fact, out of balance. 2. OK- my thought, all are entitled to an off day now and then. Needed tires and went back to a different NTB in Lewisville, TX because I really like this particular set of Cooper tires that they carry exclusively. Bought 2 back tires.

Went to NTB for an alignment. Waited 2 1/2 hrs for it and when I finally left. The alignment was not right. Went back because they have a 6 month warranty. They said that they were too busy to help me that I will have to make an appointment. Finally made an appointment but they made me wait 3hrs and they still didn't get it right. The car was better aligned before I took it there. My, seems to me that the mechanics that they have don't know what they are doing and they don't have enough experience. I quit going there. I started buying my own tires online. You get the same or better deal and there is no added fee and hidden charges and I take it to a regular mechanic that does a better job and gives me 6 months warranty too.

I don't think these people at NTB near the Mall in Orland Park, Illinois know about how to disclose all the information that customers asks. They are very sneaky and will cost you a lot if you don't do your research when you go there. If you ask for a tire change around 100 bucks a tire, they will sneak in every possible thing that you can imagine in your bill plus their shop fee. WHAT THE HELL IS SHOP FEE? Why are we paying for their shop utility. I thought I did a good research and know what tires I was gonna buy. It was Cooper GLS touring for 106 bucks a tire with 50 dollar mail in rebate. I was like "Wow ok. It has 50 bucks mail in rebate which will lower my tire price to 95 bucks."

Tire tread peeled off on a Friday evening. Pulled into NTB in NW Austin at 8:15. Closing time was 8. But garage door was open. Went in and spoke to service manager - Johnny. He and another choose to stay late on a Friday to help me. They put on a new set of tires. This meant a lot to me as I make my living as an Uber driver. Without their help I would have been stuck and out of business for the night. I'm 63 and know from experience service like this is rare and exceptional.

Been going to NTB for oil changes. Upon changing my oil employee informed me of bad brakes in rear. He said both need new Rotors shoes. Because the rotors had big scratches. From no pads left on brakes. He quoted me $487 dollars for rear brakes. I am on a fixed income and it really upset me. My brakes had NOT been making any noises or causing problems. I got my oil change and left very upset... I took my car to a local mechanic and said NOTHING... he inspected my brakes and guess what? Rotors are fine. Pads were fine. Although he said don't wait too long because the pads are getting skinny... So I told him to put new pads on since I was there already. And his cost was $90? If I had needed all that NTB said I did. His price was $190... RIPOFF!!! I have both receipts.

My tire was flat which is not uncommon. I don't drive the car much and it has been very hot. The low pressure came on yesterday after sitting for a few days. I thought I had enough time to wait until Saturday. When I went to get in the car, the rear right was flat. I call my roadside assistance company. Once the guy took the tire off. We both inspected the tire for possible nails or other debris. We painstakingly went over each side of the tire. We both ran I hands across each portion, inside and out. There was nothing sticking out of the tire on either side. This occurred on Saturday, July 22nd at approximately 3:00 pm at Store address 8435 Davis Lake Parkway, Charlotte, NC 28269 Ph 704.509.9107. The service tech said he could not find anything and suggested that I have it inspected as there was no foreseeable reason that the tire was flat. I explained to him that I don't drive it much. He indicated that it may be because of the heat.

7 months ago I purchased tires from someone other than NTB, but they didn't have alignment equipment so I ended up at Ntb. They were so nice and friendly and said there was a problem with the rear tires and they couldn't be aligned because of a missing part. Didn't try to push a sale so I figured it could be possible. 7 months later I had some tread issues and needed 2 tires and went to a closer Ntb. They said same issue with the rear alignment, but for $600 they could put the part on. I passed and they seemed very shocked and tried to pressure me, but I stood firm. They ended up doing the front alignment and I left. 2 days later I went to my regular mechanic and he said everything looked good for rear alignment, but didn't have the equipment either so he sent me to an alignment shop close by. They lined up the car both front and back without any issues. Not only that, but the front alignment that was done 2 days earlier was off terribly. Buyer Beware.

This is my second visit to the Jonestown Rd location in Harrisburg, PA. The service is poor, and the employees are shady. It seems like every car that comes in for inspection needs shocks or struts. The mechanic that worked on my vehicle this last time left grease and dirt on the door panel and steering wheel, and he attempted to steal money from a money clip that he thought had $100 bills and cards in it. I planted it on the passenger side, partially visible, under the floor mat. There was no reason on earth for him to be on that side of the vehicle, under the mat. To his surprise, the money was fake and the gift cards were expired. He even forgot exactly where he took it from and placed it somewhere else. Stay away from this place. They are not honest people.

I went to NTB to get my car inspected, and they informed me that I needed brakes and routers on all 4 wheels, which was true. They gave me a quote of $1095, but the manager said, "I gave you over $80.00 in discounts." Needless to say they say a girl and thought "oh she won't questions." I ended up not getting my car inspected, the manager said this really needs done and I told him that "I found 4 ceramic brakes and 4 routers on eBay for $200.00 so how are you charging me $1095." He said "$75.00 was for bleeding the brake line, $289.00 for the brakes, $396 for the routers, $60 for the emission and inspection (which is high), $275 for labor." That is a ripoff. $275 for about an hour's worth of work, meanwhile it shows on their board $106 an hour for labor. DON"T GO TO NTB.

Apologies accepted! I am willing to give them another chance, just not at the Palatine, IL location.

NTB Tire and Service Centers, 8601 N. MoPac, Austin, Texas - Made an appointment, when I arrived, there was no record of the appointment or the tires that I ordered. The sales person wasn't at work. I left. The salesman called later and said that the tires were delayed, no apology for coming in for no reason. I made an appointment for the next day. I arrived at my scheduled time. I was not on their appointment list. The salesman was not there. He arrived a few minutes later. Finally, got my truck in for the installation. It took over 2 and half hours for them to finish. I believe they screwed up and tried to work me in with everyone else since most of that time it just sat in the bay. They need to improve their customer service. As far as I know the work was OK - time will tell.

I picked up a nail just inside the inner tread and took it to NTB to get it fixed since I bought the tire there and a road hazard warranty. The manager of the place looks at it and says it can't be fixed because it's too close to the sidewall. But, under the road hazard warranty, he can sell me a tire and give me a credit for my tire. He inspects the tread and says it has very little tread left (uh - the tire has less than 15,000 miles on it). So he can "honor" their warranty for a net cost of about $60. Nice try CROOK - I took it to a competitor who patched it up in less than 10 minutes. Guess who will be getting my business now?

I got in 6:54 am, I left at 11:48 am. I was going to the 1st day of my new job. Had to stop there because my brake were gone! I couldn't get anywhere else. I know they have a bad rep and they don't care. But this was the nearest place. They had to order the part. The mechanic was nice. But it's like the managers or guys upfront didn't acknowledge the issues. They did not say they were sorry, or offer a discount. Like they offer to 4 other people that come in AFTER me. They charge me for brake fluid. It was full. I checked it last night. All I need needed was the Pads and Disc.

NTB on Reisterstown Road of Owings Mills MD took advantage of my sister who is emotionally challenged and a senior citizen. Bottom line a $480.00 bill became $1,925 one. She needed new tires and because I live in another state, I selected the precise tires made arranged and appointment with this NTB. They told me the bill would be $480.00. I asked the sales person to be kind to Eve and that she lacked ego strength and would need guidance. They guided her right into a 1,925.00 bill! They went over her vehicle with a fine tooth comb and suggested work above and beyond new tires. I could have lived with an alignment and ball joints but they went beyond... tune up, power steering flush, fuel system flush.

At 9 am I came in to get tires rotated, asked to check bearings. At 10 finally came in. Said they needed to be replaced. At 12 I asked where they were with my vehicle. Said they were working on it. I can see clearly through the window they are not. I know that they order the wrong parts. One side has abs. This NTB service has gone down the drain. Still waiting 1:20.

I drop off my car for an alignment at 8:30am. I was told it will take Two hours. I came back at 5:00pm. And it was not ready yet. I asked the guy at the front counter and he said they were working on it. I don't think an alignment will take 9 hours to do. I will never came back or recommend this place to anybody.

I will never go here again. I went there to get a tire replaced, tires rotated and a new battery. Worst mistake of my life! I left and when I got down the road I noticed my car was shaking when I drive so I called and told them. I was told that it had to "settle" and to give it a while. Weeks later on a Friday it was still doing the same thing so I called and told them and I was told to bring it back. They looked it over after hours and I was told it needed a wheel hub assembly. So I went and bought the part because they told me to and they put it on. When I got down the road, not only was it still shaking, but while braking it made a grinding noise and the brake was clicking as I pressed it. I immediately took it back. They looked over it again and told me once again that it had to "settle" and that if it hadn't stopped by Monday to bring it back.

I went to NTB to get 4 new tires on my truck. They told me that I needed almost $4,000 worth of additional work and that the vehicle was dangerous to drive. I was told that the brakes were dangerous, the shocks were bad and I don't remember what else. I told them to put the tires on, give me a list of repairs and I would take it to my personal mechanic. They also failed my inspection. My mechanic told me that the only thing that he could find wrong is that the brakes were borderline bad, which I had him replace, but were not bad enough to even fail it on the inspection which he completed. Everything else was fine. My bill was MUCH less than the $4,000 that the NTB mechanic wanted to charge me for fictitious problems! They performed an alignment on my son's car and he had to have it realigned elsewhere a few months later because it didn't drive straight. I will not return here and would not recommend it.

I stopped at the NTB in Crystal MN on 4/8/2017 and got a price on tires and set a appointment up for 4/9/2017 for tires and a alignment. They said they had to get the tires from another store and they would have them later that day. On 4/9/2017 my appointment was an 12:00 PM and I'd be out the door by 1:30 PM because I had things I needed to get done. So I told them I was going to be early. I showed up to the store at 11:35 AM and the tires were not there so someone had to go get them and they had no one there to do alignments. They started to take the rims and tires off the vehicle but the tools they were using were garbage. Meanwhile the tires finally showed up to the store.

I called ahead and they said that they would gladly use my oil instead of theirs. I expected no discount or up-charge. I arrive at the appt. and they are firm that they would NOT use my oil. The service people were rude and unhelpful. I will never use NTB and I will pass the experience on to everyone I know and all social media also. I should have looked at their low ratings.

I took my 2008 Equinox to National Battery and Tire - Concord Pike Wilmington DE on 4/1 for a simple oil change. I was told they could NOT do the oil change because supposed my car was leaking gasoline "all over their shop floor." I was told NOT only could they NOT do the oil change (which leaking gas had nothing to do with) but that it would cost me over 1000.00 to have fixed and the car was unsafe to drive. I was in a panic. Finally I called a CHEVY Dealership. I was told it sounded like the Fuel Pump Modulator which is under recall on the 2008 Equinox and being fixed for FREE by GM. I was also told that this had been know to ALL mechanics worth their salt for 2 years now and wondered why the people at NTB had not told me this, but instead tried to scare a woman in her 60's into spending a 1000.00 or more on an issue that they knew FULL well would be fixed for free by the dealership.

Took my car to National Tire and Battery on South Kings highway in St. Louis Missouri. Paid over $1,600 to get repairs done on my car and some of the same issues are still occurring. Today is April the 2nd 2017 and manager refuses to fix the situation.

My parents took their Lincoln to NTB in Humble, TX. They charged them $861 for an oil change, 2 tires, serpentine belt, A/C compressor belt, and belt tensioner assembly. When my parents went to pick up their car it was making a horrid loud roaring noise. NTB tried to blame it on the Air Bag Compressor Suspension to avoid assuming responsibility for the problem. They NEVER drove the car to even acknowledge the issue. So my parents took it to the Ford Dealer who found the problem, NTB had damaged the exhaust damper which was twisted and grounding out on the floor board.

I was pricing timing belt replacement as recommended, routine maintenance for my 2005 Honda Civic. They said they could do the job for the best price I had found $600. The mechanic did it wrong, bent all the valves. I was in a rental (they did provide the rental) for nearly a week. When I got the car back it overheated 3 days later. They towed the car in, stated it was the EGR valve. A week later it overheated again due to them using the wrong intake gasket. I vowed at this point to never use them again, even to repair their mistakes.

I replaced my brakes at NTB Oct 10th. Here it is Mar 22 and after having another mechanic check them he stated that whoever replaced them put them on without using any lubrication causing them to wear out faster than they should have costing me an additional $250.00.

On 3/16/2017 I took my 2004 Buick Rainier in for a scheduled oil change and tire rotation. After my car was on the lift the manager took me back to see that the oil pan had moisture on it, and he could not do the oil change by company rules. He could check for the leak but I would be charged for the inspection. Nowhere in their advertisement is this stated that if they perceive an oil leak no oil change would be performed. If this is true it should be known upfront before customers waste their time going thru the effort to schedule and show up for work that won't be done. Their advertisement appears to be a come on to add additional work to the bill.

Took my 2005 Mercury Mountaineer in for scheduled oil change at 10:00, was there until 11:48. Got into my truck, check engine light was on, battery had been discontinued, had to reset my clocks. Did not leave the parking lot, went back in and they pull it round back and turn it off. Left there and went to the mall off the Parkway. When leaving, the mall later that evening, just got off at my exit madison Blvd, truck started ticking, and smoking. Check oil gauge, warning comes on, and looked at oil gauge, nothing. Did a system check, 6% oil life. Had to wait until Sun morning to call, NTB, had to have truck towed. There cost $15.00 out of pocket tow, truck completely covered under the bottom from oil. I was told, the person worked on my truck, forgot to put one of my pulls to my oil pan back in, I have two. My advice is do not go to this one. I will not go back here again.

My SO went to get an oil change at the Essen Lane NTB on Saturday March 4, 2017. Needless to say they charged him 220.32. WOW.... Yes they charged his debit card 9 times and the district manager as well as the manager just kind of blew it off. We are in the process of dealing with our bank now. Also they were very unprofessional and lied about what needed to be done on his car. We also got 4 new tires and they told him he would have to come back for an alignment, because the machine was broken. And did not replace the caps on his valve steam. It was absolutely the worst experience ever. We will not be going back to that location EVER...

Came at 5pm to get 4 new tires that had them in stock. There were 2 cars ahead and one was almost finished. Walked outside to see what was what and my car had been sitting inside 30 minutes before being touched. Now it's 7:01pm with 2 tires on and 2 to go with 2 employees back there looking like they are wore the ** out. Ridiculous wait time and didn't even offer anything to drink. Oh soda machine was not in view, it was in the back when you get so tired of sitting and start walking and find things that should have been offered or told were it was located. Unless you have eaten and done all your important errands first, do not make this your first stop.

They stole my tires and replaced one of the tires with broken crumbled glass and gel beads so I would have to come back only was in for oil change. l just brought the car off the lot and everything underneath was new and the tires were fairly new. Mr. Tire company found the glass and beads on my care tire. I will never go back there again ever. That was on my new car. They switched tires on my geo prizm as well tried to give them benefit of doubt. Do not trust them. And I will warn anyone I know about them.

I had gone to the NTB in College Station, Texas today, (2-27-2017). I had arrived around 9:30 am to get 2 new tires for my car. Ordered my tires and a wheel alignment. They had finished putting my tires on my car at 11:07 am, which was not too bad only having to wait 30 minutes. Then this is where I got frustrated. They move my car to the last bay in the shop to start the wheel alignment. They raise my car up to start the alignment. Right after that a Dodge Ram truck with a lift pulled into the next bay, right beside my car, that was getting a wheel alignment as well. The next thing I know my car is lowered back to the floor and they are working on the Dodge truck that came in after me.

BAIT AND SWITCH. The worst company I have ever dealt with. I have dealt with NTB at 7 different locations. I own a fleet of 18 vehicles. Each location is practices scare tactics and bait and switch. Examples: Houston TX Store 1: "The front end of your vehicle is so bad, you may get into a serious car accident." Beaumont TX: "We won't warranty your alternator work until you spend another 550.00 installing valve cover gaskets." Houston TX Store 2: "Your engine needs rebuilt by our affiliate because there is oil gunk in the engine." Atlanta GA: "You need new tires because the front end is out of line." Each case was compared with the opinion of dealership ASC Certified Dealership Mechanics. Without exception NTB was making false statements. We will never go to this company again. Thieving bunch of crooks.

I have been a customer of NTB Jacksonville NC for awhile and I went to them for several oil changes and recently an alignment and a state inspection. I had an appointment and when I walked in no one was around to help, but then after about 10 mins I finally got my appointment looked at and the guy there looked at the screen where it clearly showed what my appointment was for and he asked what I needed done as if he couldn't tell, then kept asking what else I needed done as if I had to add additional services to my appointment before he would complete the inspection.

I took my truck in for the 4wd not working correctly. They said they fixed it. Less than 2 days later it was broken doing the same thing it did when I took it in. Not only did they charge me 2000 dollars they didnt fix the problem. I took it back and they wanted to charge me another 2000 dollars to fix something else that they shouldve just fixed the first time. So I paid all that money for nothing and then told to go screw myself. I consider this theft and it should be illegal.

I went to the National Tire and Battery location in Saint Charles Illinois off of Main Street. This is the second time I've been to this location and been very disappointed. The first time I went to this particular location was for a set of tires, which ended up working out fine but customer service was horrible. The second time I made an appointment and walked in and the person working the front proceeded to ask me what model of car I had, which he would not let me answer. He just started naming off different models of cars. I then told him "why don't you ask me my name and what time at my appointment is since I gave you all this info at the time of me calling to book my appointment."

Was told I needed rear shocks. Rear axle seals replaced. I went to a reputable automotive repair business. They told me nothing was wrong with them: beware scam city DO NOT Use them.

If I could give these ** 0 stars I would. I recently bought 4 brand new COOPER DISCOVERER tires less than a month ago costing me around 700. Last night I had a blowout with my kids in the car for no apparent reason. No nail cut etc. Thinking that it's only been 26 days with these new tires and my warranty that they would replace it. I WAS WRONG!!!! They wanted to charge me 50 more dollars for installing on something that I had no fault in and 30 more dollars on a tire that already has a warranty!!! ABSOLUTELY RIDICULOUS. I WILL NEVER GO HERE AGAIN OR RECOMMEND ANYONE I KNOW TO GO HERE! I didn't even get a dollar a day use of that tire.

I regret myself for not checking the review for this company before getting screwed up. I got my SUV tires replaced last month at one of NTB location and I was told they will match price available at their website. I send them all proofs and they agreed to give me balance in check but what I receive was in some type of loyalty discounts which I'm going to mail them to keep themselves. The customer relation team is worse ever I had worked with. I must have called over 15 times to speak to the agent I was talking. Most of the time he is not available and other agents do not have access to the discussion we had. At the end they are telling me lie to save just $80 bucks. I don't think they are really looking for business. For sure I'm not going to see this company again in future. I'd happily go to any other place but NTB.

I ran over a nail and went to NTB for a quick tire patch. I booked an early morning appointment and I was out within an hour so I was satisfied with the timing. However, just a couple weeks later my tire light went on again and discovered that the same tire is leaking again. I went back to NTB to take a look and they said there was another nail. In the same tire. So I had to pay for the same service twice now within a month.

It started off at Merchant tires for a rear brake job on my 1996 Ford F-350 Diesel truck. Merchant screwed up so bad, the HQ for all these companies has already given me a return of 1/2 my money & up till today brakes worked fine. Now get this unloaded brakes work great. I loaded 1,000 lbs of salt in bed for traction, now rear brakes are rubbing & when I go to stop, brakes lock up or "left rear brakes lock up". Funny thing is my rear brakes are ABS, the exact problem I took it to Merchant's, then per HQ they set me up with NTB, warranty work to fix the problem. Well now the very problem I took it in for is now happening again, opposite wheel. This company is ** as hell.

I called before arriving and was told to come right in because they weren't busy. Checked in at 12:30 pm... around 2:30 I asked how much longer when I saw my car was still in the parking lot. I was told a few minutes. Then about 3:45 pm, I asked again about my vehicle, then the auto repairman pulls my car in the shop and comes to me about 4 pm saying they can't fix the problem (Almost 4 hours later) so then the cashier gives me a $13 discount for the delay only because I told him that the wait time was too long. Finally I leave at 4:30. I will never go here again, 4 hours later... just leaving the shop for a tire plug. Very bad service with little regard.

I went to get an oil change and wheel alignment done and by the time I left I was given an estimate of$1250.00 I came home and called the dealership and took my car there. I never needed struts. Like they said I did. The dealership did the wheel alignment and put a battery in for $294.16. I would not recommend this place to anyone, they try to get you for everything you have. If anything, NTB should pay for what the dealership did. I am a customer who is totally disgusted by what happened to me.

We had service on a 2008 Jeep Liberty which cost us over $700. The rotors and brake pads were to be replaced and some other things on the car were also done. We agreed to service and had all the work done that they said was necessary (as it was our daughter's car and she was taking it to school which was 3 hours from Pittsburgh). We took it today to Mr. Tire to have oil changed and checked over only to have them tell us that the brake pads were cracked and that they were not ceramic (which on the receipt from June said they were ceramic) but some cheaper version was place and had several cracks in them due to the poor work! They ripped another customer off!!! We expect whatever is listed on receipt is what is put in car and that was not the case!

I got 4 tires mounted here on 12/23. The same day/night I started my car and the TPMS light was on and one tire was failing to read. I took it in today 12/26 and Adam proceeds to tell me the battery must of died and they did nothing wrong. What a coincidence. Bottom line, look at all the horrible reviews and spend your money somewhere else. I will never make this mistake again. Neither should you.

I made an appointment to get tires swapped on my 2003 Yukon today. The tires had only been used 1 year by my sister on her Dodge Ram - less than 20,000 miles - more than 1/2 the tread life left. My 18 year old son took the vehicle in for the tire swap - they told him they couldn't put tires on. Said they would call me. Since they had not, I called them. They proceeded to tell me the tires were "bald" in the center from over inflation and he needed a new set of tires. Quite ironic as the tires have over 1/2 the tread life remaining. Oh & by the way - they let him leave with the nearly bald 4 tires currently on the vehicle. Great service huh?

Lady in front doesn't care about anyone, rude, yelled at customers, didn't answer phone, acted like she owned the business and told customers to turn around and walk out 'cause she didn't have time for their crap.

The worst experience ever. Went in on a flat (on rim) with the tires only being 1 1/2 years old. The assistant manager said it might be because my sensor (uhhh??? dumb**). Anyway...I told him I had replaced my sensor in January 2016, and asked for my print out. He refused to provided, and said "I CAN ONLY HELP YOU REGARDING THIS FLAT TIRE". I replied with..."well don't you think my year and half old tires have warranty, and not even a year old sensor?" He refused to provide that documentation as well...as we both got heated (BOTH PARTIES NEVER CURSED). He told me that he wouldn't service my car, keep in mind I was on the rim, then I told him his operation is a scam, and requested his superior info, he declined. I took my car to Discount Tire in Orland Park, IL ON RIM. They use your warranties but always charge you like it's a first time transaction. Be careful people. God bless.

Today I booked an appointment online at NTB in Palantine, Illinois on E Dundee Rd. for 12'o clock. I arrived at about 11:55 am. The customer service right away was horrible! The guy I spoke with (Bob) said my car should be ready at 2:30 - 3:00. I was only getting new tires put on and an oil change. It shouldn't take no longer than an hour if that. I knew the time line he provided was pretty strange, so I sat in the front to see when they took my car in. They did not take my car in until 2:00, and that's only after I confronted the store manager (Carlos) about how long I had been waiting, and why my car was still parked out front in the parking lot. Carlos was very rude, he showed no empathy for how long I had been waiting, but yet blamed it on the fact that I placed my order online.

I called their customer service line, to inquire about their buy 2, get 2 tire deal. Every tire I asked about was a joke in their deals. Sumitomo tires, which are originally $470 for 4, became $650 on the buy two get two deal. They say it is because of road hazard and 1 year alignment, but you can find the same deal with no discount from Sears, Walmart, and Firestone, and sometimes even less. They are not taking any money off the tires. They are just ripping you off for fun. Don't fall for it. Stay away from NTB and do your research before you buy!

I went to NTB, in Canal Winchester, Ohio. off of Gender Rd. after it was recommended by a place I had just got my oil change done. I knew I needed to have 2 tires checked for a slow leak (I was tired of paying to put air in every 2 weeks). I went in and talked to Nick who told me what it would possibly cost to do it, so I knew it needed done so I agreed. I went and ate while I waited and got a call from Nick telling me that upon inspection that my front brake calipers were sticking and needed to be replaced. I did know this ahead of time and had been putting it off... I knew at that time I did Not have the Money to do this and Nick suggested the NTB Card which I applied for and was Approved for a $500 dollar credit, which I was happy for. I asked how much the repair would be and the reply was "well it would be under the limit." Of course I said well o.k. and had it done.

I have gone to NTB tire on Kingshighway in St. Louis twice now. Both times your crew checked the wrong things. Both times to check a tire that had a nail in it and checked the wrong tire twice and then told me nothing was wrong with it. But yet tried to sell me something else. They did not check my tire. They brought it in, aired it up and said it was fixed and called me at 5 minutes to 8pm and said it was finished. This place is a joke and full of inept mechanics and sales people just looking for a sale. I do not recommend anyone go to this NTB tire. The manager yells to the salesman "don't tell the customer we can get to him. We have 10 cars now and 20 cars coming," yet he says "we can get you in and done today." WHAT A JOKE. THIS PLACE IS TERRIBLE.

I went to NTB for a wheel alignment on 11/18/2016. I've been there before (6 mo). Awhile later (20 min) the tech hands me my keys... At this time I'm showing the manager my previous print out from before and I tell the tech "well let's have the print out". He sees the old print out and groans. They "TRY" to get the printout to the printer (as said-3 times). When they cannot produce said print out, the tech shows me on HIS cell the results... (can send to cell but not the printer tells me something is wrong here.)

I am a frequent customer at this location 4700 Alliance Blvd. last summer. I spent a lot of money at this NTB revamping under the hood of my car and other stuff I needed to get done. Unfortunately, On November 15th, after waiting for 2 hours I was told by the sale attendant that they don't have a key to my tires. This is not my first time buying tires from NTB, every time I have ever purchased tires they always found keys to remove my tires. I found this to be very strange that this particular day they couldn't. As a matter of fact I was just there 2 weeks ago when I got a flat tire and they had no problem removing my tires then. So I'm inclined to believe perhaps the color of my skin had something to do with my experience, moving forward I don't plan on patronizing anymore NTB stores. This is downright wrong and unacceptable.

Simple oil change, nothing simple about it. First said the bolt was rounded off and about two hours later they said they couldn't get the bolt out or tightened back down and then said he needed new oil pan which cost $787. I think that is a ridiculous price.

I visited the Joliet Rd, Countryside IL to change oil and rotation. The manager said will not do because the tires are worn out. I went to a tire manufacturer. He check tires and write a letter the tires are good and safe. This the way NTB cheat you to sell new tires.

Went in today to get new tires for my son's car and get it inspected. They couldn't get the hub cap back on one of the tires. So they decided to try the spare in the trunk. One of the guys that was working on the car tossed the keys in the trunk and the other guy not knowing he did that shut the trunk locking the keys in the car. We waited for over 4 hours and couldn't get an answer on what they were going to do. They called a locksmith and he couldn't get it open. Everybody went into the office and shut the door. Didn't tell us what was going and the locksmith had to go into the office to get paid. Their credit card was declined and they had to pay him cash out of the register. Car is still in the building with the keys locked in the trunk. Suppose to have an automobile locksmith come in the morning. Called their corporate office and said someone would be call me in the next 72 hours.

Brb on hold road have me an estimate for brake pads, rotors and a serpentine belt... $856. Upon further reviewing a serpentine belt costs 20 bucks and takes less than 5 minutes to put on. They were charging me $100. A second estimate revealed all I needed was brake pads... $60 at advanced auto zone. So I bought the belt and the shoes for $80 and had a mechanic friend install them saving myself around $770. Buyer beware! Oh... I'm an elderly woman. Could this have been part of it?

The 1st visit to the Reynolda Rd store in Winston-Salem NC I arrived 30 minutes before closing and I was denied service. I then went to the Hanes Mall Blvd location and they took care of me. This visit today was only possible because Jiffy Lube could not get the oil plug off that was place by NTB. Now I had to revisit the North Point Blvd store to just get them to loosen the plug so I can return to Jiffy Lube for an oil change. I originally was just gonna have NTB take care of my oil change but once I walked in I was informed that they have no more openings for today for an oil change. He told me that I would need patience because I have to wait for them to loosen the plug. I'm very upset and will never come back to this location. The Hanes Mall Blvd location was very nice and the staff were friendly.

So I have been having suspension problems for about 3 months. My car wobbles back and forth when reaching a certain speed. The people there said it was a stabilizer bar and that the tires needed to be aligned. Turns out that wasn't even the issue. They ended up charging me 213 for everything. So once they were done, I drove it but my car drove the exact same way. So I brought it right back. Once they test drove it again they said it was a transmission issue which doesn't even sound right to me. What made things worst is that my stabilizer bar wasn't even bad.

I visited the 2720 S Kirkwood Rd, Houston, TX 77077 location Saturday evening for a oil change. When I got home I saw oil in my driveway and called NTB to be assured they plugged it back. When I got up the next morning it was a heavy amount which prompted me to look below the car, and I saw it dripping. I called the same location and informed them that there was a issue, as now I can smell and see the oil so I did not want to drive it and risk damaging my motor. So they informed me I could visit the location nearest to me 12610 Southwest Fwy, Stafford, TX 77477.

I had a very unpleasant experience with NTB. The customer service is horrible. I bought tires there years ago when it was still Merchants and had a bad experience with them. They lost my wheel lock key and they were very rude to me. Never went back there again. I was hoping when they changed to NTB they got better but unfortunately the service was just as bad. I bought new tires there at the beginning of the year and recently went back there for a tire rotation when they told me they couldn't find the wheel lock key. I told them that it must have happened there since they were the ones that put new tires on my car. They were rude about it and I had to get angry with them before they would agree to pay for a new wheel lock key. Their service is horrible and they're not taking good care of things over there. Will never go back there again.

I called and spoke to Chase because it was after 6 pm. I asked him, "Are you open?" He responded, "You would think," then he went on to say "If you're coming to get an oil change it's too late." I almost changed my mind of going there but because it was on my way I stopped by. To my surprise Chase was the manager and he was more rude in person. I got my quote and dashed out of there. They were very expensive so not only bad customer service but rude as well. I would never go back. It was a waste of my time. The order # don't look correct but I took a pic of it and it has the manager's name.

Well I drove like about 60 miles in company van to have oil changed that's who my company uses. I arrived there were only two people there myself and another lady. This was at 930 am. Didn't want to be too late, I looked over at the slots for work to be done. No one in the spot for oil change. Told guy what I wanted. He told mechanic. He comes out, ask what I want. I told him oil change for company van. I have company shirt on with the logo, also van has logo on both doors. I am professional. He says they only take oil changes by appointment only. I told him I wasn't aware of this. He ask do I want to schedule one. I says no.

Took place in Atlanta, Ga, NTB ATL (John). He told my daughter to bring BMW X-5 2008, to replace tires 2 ea to another store so they can replace these 2 tires that were under warranty because they couldn't do the work. John said everything is still warranted, so I paid $583.00 for 2 tires. This took place in July 2016. Sept 2016, I got 1 check for $162.15 and No Other checks will be Issued. Total BS. 1-770-442-1127, district Mgr was gonna expedite it a lot sooner... Still no word on the rest of the money.

NTB installed Michelin Defender GRNX tires, warranty 80K miles. Toyota dealer and Sears inspected tread depth -- 4/32 for 4 tires after 38K miles driving. When I came to NTB to re-inspect my tires, because all tires I bought from them, they asked me a lot of question of rotating, balance, and alignment check, and I was told they have to do balance check and alignment check on my car before tire inspection. Even I showed them all my records from Toyota dealer has done for me every 5000 miles maintenance. But they don't accept them. Finally, I have been told my tires installed 3 years ago... I don't understand what they mean. Today, I read all reviews online and I understand how NTB do their service.

Called myrtle beach sc store about brake service on my lexus rx300, was quoted price of 134.96, when I arrived I presented a coupon for 25.00, was told they could not honor my coupon, because of price they had quoted, I feel this is a dishonest practice to get you in. Needless to say I did not have the service done. I'd rather pay a few dollars more and not play the bait and switch game. Won't go back and can't suggest anyone else to use this store, just glad I didn't give them coupon after receiving service.

Three hours after my 8:30 appointment I was told my truck was ready. I asked for print out on what was done, was told "forgot to do print out, have to put back on lift to do print out." I look they were working on it again I asked manager about print out, he said they were adjusting on my truck. I said "you told me it was ready, you just needed to do print out." They not only lied about it being ready they don't even know how to do wheel alignment. Will never do business with NTB again. One sorry outfit.

NTB pushes their one year wheel alignment on customers. If for any reason you need another alignment, say for front end work, the burden of proof is placed on the customer whether or not the one year alignment exists. NTB doesn't want to remind a customer of time remaining on the one year alignment. I was billed for yet another one year alignment even though I had over two months remaining on the first. The service manager sold a serpentine belt plus labor at an inflated rate. $78 for the belt, 0.8 hours labor. Perhaps $50 for a belt, 0.5 hours to install is more that reasonable. This was the cost at a local Nissan dealer. In the end, a week after the service, I noticed the old belt was still installed. The shop never did the work but billed me for it.

My battery went dead. It has a 36 month free replacement warranty. The battery is 35 months old. They would NOT fully replace the battery. Offered me $19 credit. After a long argument they agreed to only charge me 1/2 price for the new battery. I have been a customer of NTB for over 25 years, buying countless tires and batteries, and having to replace some during a warranty period and never with a problem. This company are crooks.

NTB Wisteria Dr, Germantown - (301) 515-1734 - Open today 7:30 AM 8:00 PM. NTB held my car for a week and did not repair the problem until I got rude and aggressive. After, the conversation with manager about taking a long time to fix the car. I paid for man labor only. Well, I am trying to replace my brakes and I have a lock nut on each tire. My car did not have lock nuts before I want to NTB. I feel NTB employees put the lock nuts as a practical joke because I refused to pay for full services. I hope this note will help someone who believe in great service.

The employees lie about trying to sell their products and services, but they never done properly, rip-off/overcharge that you do not even expect the price. Employees are very rude, lack of education and lack of mechanic knowledge/experience. Lower self-esteem. Unprofessional. Dishonest. They are sadist and psychopath! The worst attitude and worst manner. Wasting time. Just told them I wouldn't never come back. My friend also had a similar problem with an NTB just down the road in which her dead battery wasn't even replaced! We are NOT recommended our friends and family to go to NTB!

I bought my tires here a couple of weeks ago at the Conyers-Iris Drive location. I was impressed with their kindness and acting like they REALLY cared about your car. The overall maintenance, tips on preventive maintenance were extremely helpful and the recommendations that needed to be eventually fixed or fixed right away... really help me keep tabs on the condition of my car and they were very very concerned about making sure that I didn't do any damage to my car. They were really concerned about my safety on the road. The manager at this store exceeded my expectations in my overall experience and to top it off he made ya feel at home for the time it took to fix my car. Great Job!!!

Do NOT take your car for repair to NTB Johns Creek! Ruined my car with damage over $2000.00 due to trying to remove my fan clutch without proper equipment. Currently filing court papers. Manager is dishonest, with no ethics.

I went to NTB located in 301 Bay Area Blvd, Webster, TX 77598 in 07/11/2016 because my tire pressure light is on. After checking the car, the manager told me that they can patch the tire. In addition, the valve cover gasket of my car should be replaced. I do not have time that day so I just let them to fix the tire's problem and also do the standard oil change. One hour later, I paid the tire patch and oil change then went home. However, the light lit up again the next day. I thought maybe the pressure is too high or the pressures are unbalanced for the four tires after the technician's inflation, so I tried to measure and inflate the tire myself. All my efforts did not work indeed, so I had to go to the NTB store again in 07/14. I am available that day so I also let them to replace the valve cover gasket.

NTB Buford Hwy 20 Buford GA, When I had my tires replaced at this location somehow they installed my new tires on a set of totally trashed set of rims. I know that these aren't the rims that I brought them originally because one of mine had bad damage to the outside edge where I drove 1 mile back home with a blown out tire and that damage is no longer exist, plus I lost 2 of my center caps years ago and now I have all 4 again. Also three of the rims are completely destroyed. The only good one is on the left front where I look when exiting my truck.

Tires purchased. 4 tires. I had been going there few years. Spent at least $5,000.00 a year with my vehicles friends truck Christmas winter tires 4 vehicles work on trailblazer even purchased huge train track gift with all extra referrals. I had a tire go flat 5 days later. I called - told "bring it there." I'm single and disabled. Spent $2,000.00 the week before for tires on two cars. I was told "too busy - winter snowing. Don't have time to come to you." Well after speaking with manager I was told "not sure even if we carry another tire same size." I told them after what I spent I will expect them to come due to I called at 8.00 am. It was done before day over tire changed. I get a call - I owe a bill for them coming to change tire. Came here, aired tire, took to shop.

First of all my address is wrong in the system. They gave me some address and I told them to fix it and never did. I took my BMW for oil change and tire rotation 6/20 and picked up on 21st. On my way back within 1 mile, all the lights lit up (brake, transmission, air pressure, check engine etc.) Tire pressure was not matching, there was a big difference in the gauge pressures. I left my Mercedez for oil change and tire rotation when I picked up this one. When I went back to pick up my Mercedez, I told the manager about the problem in BMW. He was very rude and refused to check it out and stated that he will check when he has time. I left the car there and went with my Benz.

I'm writing this complaint because of horrible service at this location 10801 W Florissant Ave, Saint Louis, MO 63136. Purchased 4 tires with wheel alignment. At time of purchase was told I needed part and that I could purchase the tires but they could not do the alignment unless I paid them to repair the part. I said "oh no I'll get the part replace". They said "ok, but you still need to pay for alignment or you can't get the special we're offering". I was told just bring car back within a year after part replaced and the alignment would be covered. This was cool. Until the appointment.

I purchased 4 new Cooper tires 5 days ago with a tire road hazard warranty, balance for the life of the tire, flat repairs for the life of the tire, tire rotations for the life of the tire and a one year front end alignment. I purchased the complete tire package. I had a slow tire registering on my dash on the fifth day. The TPMS said my left front tire had 16 lbs of air in it. I headed back to NTB and watched while they checked my tire pressure in the front left tire. It had 38 lbs of air in it and my right rear had the 16 lbs in it. This told me the NTB tech did not reprogram my TPMS on my vehicle. It made me wonder how many times the techs don't reprogram the TPMS when you purchase a new set of tires.

I brought my Hyundai in today with a coupon for a 19.99 oil change and tire rotation and I needed high mileage oil so instead of charging a difference they charged me 35.00 more for the high mileage oil. That is pretty sorry. I will be sure to share this on every site that I can find. I could have went to Jiffy Lube and got better service at half the price without a coupon.