National Tire & Battery Reviews

This NTB was in sc. Where there is no longer inspections on cars. I was told from ntb that state law will not allow a plug on a tire that has so much percentage wear. Such a lie just to make a sale. Avoid ntb. They are dishonest. And people should not bring their business to dishonest businesses.

** and ** along with the group of gentleman who work at 9255 Berger Rd of Columbia MD, I say Kudos and thank you for your honesty, professionalism and for being concerned about my safety. I bought a 2006 Chevy Colorado, with 53,000 miles, while the body and inside of my truck is in superb condition, however under my truck, my brakes were in shambles, along with other things. The gentleman told me, he could fix the brakes and rotors, but he would feel bad just bandage the problem, which was my bolts, shields, etc. My car was there 4 days, which was worth it, because I feel safe driving my vehicle, and I added value. Thank you for taking care of my first fabulous truck! Look them up in Columbia MD on Berger road.

1) I just received a CARFAX survey. The survey lists the work I had done on my vehicle. I purchased rear brakes and 2 new rotors. However, the invoice indicated they had the rotors turned. I asked about this when I paid the invoice. I was told, "That is how we write up 2 new rotors. It's done so the tech can get paid." I plan to sell my car in the next year. CARFAX has inaccurate information due to your store policy.

I went to NTB on 11/9 because my tire sensor was on. They told me I needed tires so I bought 4 new tires. When I got ready to leave the sensor light was still on. I got out and asked the guy why the light was still on. He said it would go off on its own. Week later light still on so I took it back. The guy said whoever told me that was incorrect so he told me to take it around to the garage and the guy will set it.

Made appointment for oil change 24 hours in advance. Still waiting after 2 hours and twenty mins. Will never be back. Rated a 1 because zero wasn’t an option. Watching technician work, I don’t believe he was qualified to do this service.

I would like to thank Smitty and Bryan at the SAVANNAH HWY location. These 2 guys are "Johnny on the spot" literally for our business and customers. I have NEVER been dissatisfied with any service "Smitty" and his team of service technicians have performed on any of our vehicles. Doesn't matter the make or model.... They get the job done professionally and in superb timing fashion. They will always be our go to for all services needed. Thanks again guys.

While waiting outside the NTB before opening I met a very personable service technician named James B. After the doors opened, I waited 10-15 minutes at the service desk while the manager set up the office and got dressed. At 8:10AM James B came back into the shop. Seeing me still waiting at the desk, he politely asked what service I needed. Front end alignment. He took my keys and took care of me right away. I want to express to James B my appreciation for his wonderful friendly customer service. Five stars!!! Thank you.

Went to NTB for repairs because my normal mechanic was out sick. The repair is around $500 in this area. The 1st NTB estimate was for $ 487. They called me at home and said oops it's really $ 1,087. I balked, they said OK & backed down to $ 557. They called back again and said oops, it's $750. I balked again, they asked "What would I (the customer), pay?" They finalized at $520 and I agreed. All figures are approx. NTB tried to trick me into paying more than 2x the original cost. If I wasn't street savvy I would have fallen for the con. NTB staff were very rude to me when I showed up. Not all people are rubes. Go to a dealer, or local shop but not NTB. The former have to be honest, the latter want to do a good honest job for repeat business. I tried to cancel and go to the dealer but it was too late - the car was on the rack.

NTB tire claims they offer a military discount. That's not true. You cant use a military discount if there any other discounts even though they may be a manufacturer discount. Sounds like they should say offer a military discount sometimes.

I recently had car trouble and in fact my truck broke down in the parking lot of my local NTB. After checking my vehicle the mechanic determined the cause of the breakdown and said they could fix the issue. The problem was they couldn't get the part for a few days. Normally that wouldn't have been a problem, but on this occasion I had my family including my two large dogs with me and no way to get them home. When I explained my predicament to the stores Manager, Richard, I was amazed at his response. Without hesitation he offered his personal vehicle for me to take my family home. To me he went far beyond the expected service and in fact saved the day! Thank you, Richard I will be a lifelong NTB customer. Highly recommend NTB Chesterfield Meadows, Chesterfield VA.

In June 8, 2020 my tire was slashed and someone strategically placed sharp tools by the rim of my tire where I parked. I was at Sam's Club in Montgomery when I discovered it. It was 6:05 pm and NTB was closed (but the entrance was still open). Their assistant manager, Corrine, came out and replaced the tire with my spare tire. (He put in air at first but the tire got flat in a few minutes - large hole.) Thank you Corrine!

Had tires rotated and tech left EIGHT lug nuts loose. Thankful to have made it home alive. Car wasn't driving/riding smoothly so went back to get it rechecked. Bad tire, so bought four new ones. The original guy, Dan, who we dealt with, was pleasant to work with and got us fixed up. Then a guy name Buddy overcharged me. I had to go back up and get it fixed and was treated quite differently by him while getting a credit for the overcharge. No apology for HIS mistake, and a surly attitude. We will not return to NTB because of this.

NTB, deceiving tire company, their policy is to take as much money they can, I purchased 4 tires with road hazard, 2 years later I had a road hazard on one tire. They want $112 to replace it FOR A TIRE WORTH $150, also they prorate after 12 months, Discount Tire charges ONLY THE ROAD HAZARD POLICY ($30) for the same situation and POLICY is good for 3 years. NO PRORATION. I will never do any business with NTB again, BE AWARE. READ THE POLICY.

Where do I start? I went to National Tire and Battery on South Kingshighway for simple oil change at my appointment time at 12 p.m. on Sunday August 9th 2020. Never completed. After 4 hours tires were not rotated as offered. I would not even have gave this place a star but it was required. Absolutely pathetic. Will never do business at this location again.

I went in with a rough running engine and it was diagnosed as needing a coil. They also said I needed front brake pads which I knew was coming soon. The quote was $1400 I asked what made it so high, they added on a full tune up and "engine clean defense kit" whatever that is. I dropped the add ons and got it down to $900. I don't appreciate the attempt to upsell me. If I didn't ask questions they would have gotten away with an extra $500 in charges.

I took off work to get some work done on my car. NTB called and canceled my appointment 45 minutes before I was supposed to drop my car off. Called up customer service and she hangs up on me. DO NOT WORK WITH NTB, unprofessional is an understatement.

Sycamore Rd, Petersburg VA location is filthy. Garbage laying about. Took 3 hours to get tires installed with appointment. One manager and one person working on 8 cars. Manager didn't give updates...nothing. Every customer ignored. Never go back to this dump.

Worst place to go, will follow up online in other places! I was told I needed a tire arm.. Made an appointment. After 2 hours they tell me not what I needed. It was struts! I could come back later. I said no. I called another local shop (dealer), got my struts AND BRAKE PADS for less than half of what the NTB were going to charge me! For struts they wanted $1192.67. I paid $563.00 for struts & front brake pads.. NTB never mentioned brake pads!! Female mechanic was gross. She stuck her hand down back of pants. I guess to pull out underwear or something.. Tackiness. Must be common practice as she was standing in front of 3 others.. When they had to me go to my truck to find papers of what they said was the original issues, male mechanic was using nothing but ** this and that. Do not waste time or money going here! And NO manager owner. NO one has responded!

I have had some terrible circumstances with NTB. Things like telling me a problem with my vehicles, me paying for the service and then finding out it is totally a different fix. I have thrown hundreds of dollars away due to misdiagnosing my vehicles (all four). I have also been a customer for 12-15 years back when it was Tire Kingdom.

Great customer service experience. Went in to change my brakes and rotors and repair time was ok. Would have given a 5 star but I called for a quote and never got a call back from the manager. Facilities are nice. Waiting room is small though. Overall nice people and good service!

I took my car to NTB in Greensboro N.C. to get tires and they recommended a fuel system tune-up for better gas mileage. When finished, my car was jumping and misfiring. They said the computer showed it was a human error and they would fix it the next day. My car would not drive more than 30 mph on the way home. The next day after having it all day, They changed the spark plugs for free (which they were fine when I bought it in) and within 3 minutes of starting the car (after they were suppose to have fixed it) it started smoking and burned the wires and the PCM (computer) went out. They were not at fault and the PCM would have went out eventually.

The purpose of my visit was for an oil change. I would not make it to my dealer, so I use this nearest repair shop. The establishment was nearly empty for a Saturday morning due to the shop mostly servicing fleet vehicles for companies. There little, but friendly pleasantries. The service was long, but quick (if you can understand that). Mostly male environment, so TV featured race car competitions and political news. I changed the channel to Hallmark!!

Been using NTB (Shrewsbury location) for many years. It's extremely disappointing how much their service and caring has declined. Went to them at least three times to address brake issues (after I had them completely replace it) and they were unable to do so. On top of that, the last time I waited there for three hours only to find out they forgot to take my car into their bays. Talked to their manager, said to bring it one more time - assured me it would be fixed AND I'd be reimbursed for the Uber ride. That was in Sep 2019. To date, they didn't fix it (I fixed it elsewhere) and no reimbursement of UBER ride, or the maintenance plans I have with them...as I will NOT be going to them anywhere. I understand sometimes things take a while to fix...but to forget to take my car in while I'm waiting there and then not to reimburse me is disappointing. I've told everyone I've referred to them to discontinue.

I have been going to NTB for my regular oil changes. Last time they upsold me on the synthetic because they were out of conventional oil, but failed to fill wiper fluid and rotated my tires without asking - I didn't want them rotated because I have new tires upfront, it's a front wheel drive and it's rainy season. I didn't make them un-rotate them and waited until 3,000 passed.

I went into NTB to purchase tires back in October 2019. They upsold me on tires and telling me they are offering a 70.00 rebate on the tires. It is now the end of January, 2020 and I still haven’t received my rebate. I purchased my tires on a Sunday in mid October and submitted my rebate online that Monday. The rebate company TBC has told me they have sent my rebate 4 times and they have verified my address. So they are now submitting the 4th card to me and I seriously doubt I will ever receive it. Biggest scam ever. I would never purchase anything from them again.

10 am, appointment for an oil change and repair of one tire. Didn't leave the facility until 12 pm, not acceptable. Have used NTB in the past, always average or a little above. Tire was unrepairable and I purchased a new one. Manager indicated car needed a front end alignment. It did not. I'm beginning to think NTB inflates, and tries to charge for additional services that are not needed. For example, two years ago, tried to sell me four new tires on a six month old, NEW car. I guess, shame on me for coming back. I will unlikely use NTB again.

We called the store at 7p to see if they could squeeze us in to get a headlight replaced. (My wife works in downtown Cleveland and it is dark both when she departs and when she gets back home). They were able to although they didn't really have any open appointments left. We really appreciated that! Joseph ** was very courteous and helpful and in fact had the repair completed earlier then he had thought. Thank you NTB! We appreciate it. : )

Friday, January 3 2020 I purchased a battery from NTB In Nashua. I told them I wanted the one they advertised, I didn’t get it cause they don’t stock it, I got one I didn’t want. The work sheet they gave me says they charge 61.00 for labor an hour, it quote on the work sheet they only took 30 minutes. They charged me $130.99 for the battery and charged me $150.99 for parts which was the battery and other parts they couldn’t what they were! They also charged me $6.10 for the use of their lift?? I watched as they installed the battery and NO lift was used!! I write this review after I went there today to question their charges to me, their answer was they told me before, but he wasn’t clear about the charges.

Do not take your vehicle to this place!!! I took my car there for a oil change, got 2 miles down the road and it died. Would not start up. The people working there forgot to put oil in it!! Locking up the motor. They will not take responsibility for it. Worst business ever!!

Be warned, idiots work here… I made a reservation for Dec 30, 2019 at 3pm to have an oil change performed. I showed up at 2:10pm, early for my appt, to find a pretty busy waiting room. On the wall, there was a screen that indicated that I was the next appt coming in. After Steve ** attended to two people in front of me, now about 2:30pm, I indicated that I was his next appt for 3pm. He wrote me up, I gave him my keys, and I told him not to do the tire rotation. So the only item I was there for was a simple oil change. I went back to the waiting room where I proceeded to do some work on my laptop. As I am sitting in front of the bay window working on my laptop, my vehicle pulls into the center bay. It’s now 3:34pm according to my in-car dash cam. Time passes by… it’s now 4:15.

I brought my 2015 BMW 650i Convertible I just bought the day before. I brought it in for a 4 wheel alignment and 2 tires put on and rear tires balanced. The steering wheel was and is a little the right off center is the reason I brought it in. It turned out when buying it, the lock was not inside the car so I couldn't get the wheels done or balanced. I ended up paying over 190 dollars and the receipt only showed a 130. I left not realizing and the steering wheel was still in the same spot as I brought it in, so I paid 56 dollars over the invoice and the alignment is the same way as I brought in. I called about the money several days later because they told me they would just put in back on my credit card. I called back and they said they didn't know what to do, corporate was trying to figure it out. What the hell kind of company is this place. It is quite simple just credit my card back the difference. Never again.

Made appt for tire repair of recent purchased tires from NTB McIntyre Square PGH PA. (Tire losing air, valve leaking). Even with appt minimum wait 1 1/2 hours. I brought a new bulb with me for burned out brake light and offered to pay if they could put it in. They said no, I would have to buy their bulb for $5 and $25 labor. I normally don't write reviews, but each time I've used NTB, I leave feeling I've been overcharged and wait is super long even with appt. When I questioned wait time, he said "if you schedule online, it seems wait is longer." I said, "I didn't schedule online, I phoned in."

I called the Westminster MD store yesterday to make an appointment for today. The person on the phone took my info and said, "See you tomorrow after 1pm." I arrived early to drop the vehicle off and the manager said they probably would not finish the car today because they were so busy. I said it is a 30 minute job. He became nasty, started entering my info into the computer and a price came up 3 times what was on their website. I questioned it and was told that prices had gone up. I said 300%, he said that NTB was raising prices. I said that the store, Merchant tire that NTB had just taken over was a good store but that I would never return to NTB. Typical Bait and Switch.

Keep up the great work. Btw... tire took 3 hours to patch and 1 hour to be put back on the car. Sometimes it's probably better to handle things yourself rather than shed money on an supposed professional service.

Went to NTB last year for 2 new tires. That part was easy. After the girl charged me for the tires, she also charged me for lifetime rotation and balancing which I didn't need because front and rear tires are different sizes. After the "technician" couldn't get one of the lug nuts off, I had to go show him how to do it. He said if he used an extractor he wouldn't be able to get the nut out of it. Again, I had to show him how to do it. Needless to say I didn't notice the extra charges until the next day when I looked at the readout of charges. I'll never, ever go back to any NTB for anything.

Camfield Corners, Charlotte, NC location. Two occasions. First, a simple routine inspection. Did not pass due to NTB (very strongly) recommending immediate service (by them) for something they aren't supposed to inspect. Yet they collected their inspection fee. The car is fine. Passed inspection elsewhere without a problem. Second, a simple oil change and tire rotation (different car). !!! They say tie rods are bad and the car isn't safe/undrivable. But they will be glad to fix it for $1,000. Had someone else look at it. No problems found. Bad business/manager going on at that location.

I bring my car in to have 4 tires mounted and balanced... I was told that the mechanic recommended that i replace the windshield wipers because there is some streaking and change the cabin air filter because it's dirty... Im thinking hmmm????... I just replaced the cabin air filter and wipers a couple days ago...then they tell me that there’s too much oil and i need an oil change... Hmmm???? I just got an oil change at the dealership a couple days ago... I dont believe that there’s too much oil there...

I had a 5:00pm appointment just to have my vehicle tires balanced and rotated. I did not leave until 7:10 pm. The workers did their fair share of talking to each other while my vehicle sat in the bay. I do not recommend the 1110 East West Highway (Silver Spring, Maryland), unless you have nothing better to do. I should have known better when the other customer in the waiting area told me she had an appointment but had been waiting for over 2 hours just to get an oil change!

I have been taking my Lexus to NTB for the past 4 years now. I absolutely love the NTB family. They have great customer service and they also get the job done in a timely manner. I love my NTB family.

I had four new tires installed on my Audi A4 and have had nothing but trouble ever since. First it was the TPMS (tire pressure monitoring system). I paid for all new sensors but got a warning light 2 miles down the road. I've had it back THREE times and today they swore they fixed it but just a few miles away the light came back on. Then I had the slow air leak in one of the brand new tires and they haven't been able to fix that either. If the sheer incompetence wasn't bad enough, you have to wait well beyond the estimated time for this terrible service. In repair attempt #2 I had a 10am appointment but at 10:45 my car was still not in the garage so I took an Uber home. So $600 later I do have new tires but one has an air leak and another reports a TPMS error. Going back a fourth time is out of the question so I just feel frustrated and ripped off.

Went to NTB on Clearview in Metairie, La. because one of my rear windows would not work. I was told that I needed a power window motor and regulator assembly which cost $419.79 plus labor of $104.39 plus other fees and taxes which totaled $597.80. I thought this sounded outrageous and after coming home and researching by phone and computer I ended up paying $401.94 at Pep Boys, saving $195.86. The part directly from the Dealership was $221.21 plus tax not $419.79 plus tax. I was being overcharged by NTB $198.25 just for the part. Having done business with this company for several years I feel that I have been duped and paid lots more for my purchases and services than necessary. I will not be returning and giving away my hard earned money.

I chose NTB for a routine maintenance (oil change, tire rotation, etc). SIMPLE THINGS... And every time I have gone there I have had problems with my car afterward having them work on it. Today, I took my car for the usual routine maintenance and not to mention the wait was almost 2 hours and my check engine was on. The lady even seen my check engine light on before I got into my car and she didn't say a word about it. I seen it when I got into my car So I went back inside to have them run a diagnostic test on it. The code was found, so they reset it so the check engine light went off and I was on my way. I thought..

I have purchased 3 sets of tires and have had NTB regularly maintain my 2 vehicles for several years. On 10/16/19, I had a scheduled service for a tire rotation and oil change for one of my vehicles. My son brought the vehicle in with a post card for a $19.99 Oil change, tire rotation, etc. After the technician tried to up sell him on a more expensive maintenance service and waiting an hour and a half, the vehicle was returned. In reviewing the invoice, I noticed that I was charged more than $19.99 and that the tires were not rotated. (These are tires I bought from NTB in January 2019, so rotation is always free.) I also noticed about a cup of oil on my garage floor.

Went to NTB on September 25 2019 with my 2015 Audi a7 with 55000 for a Appointment to have a oil change at 3pm. At 6pm I was told that I can not drive my car out of the shop. After the tech did the oil change it was making noise like something was rattling inside the motor. Had car towed to Audi the next day and found out something was dropped in the motor when oil change was done. Manager of that store was races. He refuse to have the car fixed the right way. Only thing they authorize was a or change then they had a assurance company come look at the car and to this day we're still without a core. They refuse to take the responsibility and pay for our core so now we have to get a lawyer involved at the Tech drop something down in the motor from a simple oil change.

Unprofessional and disrespectful to customers. ** store manager (5580 Highway 6 North, Houston, Tx 77084) hates veterans and what they stand for. Bans from his shop. Because he is the manager and he can do what he wants. Very disrespectful to his elders. Ups the price on material need for the job. Does unnecessary work on your vehicle.

I am surprised at 3.5 stars...should be 1 or 0. Here’s why. I tried two nearby stores Waltham, MA and Cambridge MA.

Took my car into National Tire and Battery for four new tires. I parked around back in a parking space. I observed a tech with a box in his hand approach my vehicle, lift the hood place this box under my hood, reach into my vehicle and then return to under the hood. He then reached into my vehicle again from the driver door and back to my engine under the hood. The tech then return to my vehicle for the third time but this time he sat inside my vehicle. The tech then exited my vehicle, retrieve the box from under the hood and shut the hood. Quite some time later my vehicle was then brought into the shop, put on the left and the new tires were eventually put on my vehicle. I was later told that my vehicle may need to be jumpstarted in order to exit the shop and was shown a readout for poor battery voltage.

Went in for an oil change and inspection at the Lewisville Texas location. The check engine light was on due to the truck needing an oil change. We told the associate twice to make sure the oil change was performed first as we knew it would not pass inspection with the light on. They said it would take about 4 hours for an oil change. We came back about 3-4 hours later and oil change had not been done but the inspection was and of course it failed.

One of my employees from Ohio had a coolant leak in Tennessee. He ended up at a NTB store where they told him it was hoses. $524 for2 hoses that cost $60. They did the work but didn't run it and inspect it after. 15 miles away the van started to overheat. He added water and went back. Where they charged another $600+ for a $140 water pump. The employee didn't have a choice but to pay it to get home. I am going to dispute the charges with the credit card company until NTB decides to get real on their price.

I was 2 hours away from home at my granddaughter's softball tournament when my brake pedal went to the floor. I took my Tahoe to the NTB in Shelby NC because it was less than 3 miles away, along with being open on Saturday. After a quick inspection, I told the folks at NTB that I believe I need my caliper replaced. (This was after an extensive wait at the counter, because the gentleman working was either very inexperienced or very incompetent.)

I brought a Ford Edge 2011 to NTB for tires, and brakes. I paid the sum of $2222.44. My vehicle was not making noise. However, after nearly 4 hours, my vehicle was handed back to me. Few months later I start to hear a high pitch sound and took the vehicle into two Ford dealerships, they indicated the brakes were on right but looked like an inferior product. NTB claimed they placed the best disc brakes and rotors on the market. Then tried to sell me Springs. The noise is still there and I'm waiting over 3 hours for 4 tires to be rotated and balanced. NTB in Oak Lawn Illinois.

I had a nail in my tire when I was out of town. I called the Metairie LA store on Veterans Hwy and Clearview Pky. The manager, Mr. Rosario ** was very helpful. He located a N.T.B. store close to where I was and told them I was on my way. My tire was repaired in no time. Thanks for the great service!

I recently went to the NTB store located at 6405 Baltimore National Pike, Catonsville, MD, to get a wheel alignment. I have a five year alignment plan. I really went in to make an appointment, but the service person said that he would take it right away. I had been waiting about 45 minutes when the service person came into the waiting room to tell me that I needed 4 new tires and a front shock and strut assembly for a price of just over $1,000. I declined the service. He said that he would have my car completed and I could go. I waited another 45 minutes before I went to see what the hold-up was. I saw that my car was out of the shop and parked in front of the store. The service person was working with another customer. I waited approximately 30 minutes until he finished with that customer.

The shop manager was very disrespectful to me on the basis that I "don't understand anything." I wasn't even talking about anything mechanical, just stating that I heard a new noise. On speaker phone with my SO, the manager was disputing a factual event that had occurred - a bad sound that started the previous day right after NTB worked on the car. I witnessed this very clearly, and the manager or a mechanic could've witnessed it if he were willing to go on the test drive. We would have *insisted* that they witness it if they had disputed it when we first told them (right after our solo test drive the day before). But instead, they only disputed it the next day on the phone when my SO was asking what they had relayed to the district manager so far.

I drive a lot of miles monthly and get my oil changed once a month. I've tried all the places, Tread Quarters, Walmart, etc and decided to try NTB. I went to the store located on Military Highway in Norfolk VA and upon entering I could feel in my gut it was going to be lackluster. One gentleman working the counter, trying to take phone calls and wait on the folks in line ahead of me, a manager finally popped up and was a bit brash to the woman in front of me, etc. I waited about an hour or so, and I can tell you that in the shop area there was a whole lot of lollygagging and slack jawing going on, a whole lot of walking around in circles, etc. It seems like a very disorganized place and needless to say I will be headed back to Firestone where I have found I get the best service and treatment. Very dissapoiñting experience.

I went in for four new tires and an alignment. Was quoted almost $800. I was told an hour for tires and an hour for alignment. Go back after an hour because they wanted to show me the ball joints and c arm needed replacing. Quoted almost 2,000 total. Car was finished two hours after this. I saw the ball joints and believe they did need to be replaced and was only disappointed after seeing the bill. They were charging almost $1,000 for labor. My car was there for a total of 3 hours!! I wish I got paid that hourly rate.

I went to this establishment to have a slow leak fixed before driving out of town. The manager of the store told me that I needed 4 tires and that one of the rims was bent and could not be fixed. He suggested that I replace it. I thought about it and purchased the 4 new tires and a brand new rim (total: $1,446). This was against my own gut feeling because I did the exact same thing less than two years ago. I was told at that time that the tires were all worn in the exact same places.

Went to get an oil change. Waited approx. 1hr and half on 05 merc.sable. I was refused device. NTB claimed I had oil leaks. I have no oil leaks. I just wanted an oil change. I check my oil regularly. No leaks. I will never go back.

So I accompanied a friend of mine who went in for the $20 oil change. He doesn’t know much, and I’m a DIYer so I didn’t want him to get taken advantage of. Scheduled an appointment for 5:30, they said they were running behind and it would be another 20 minutes. Not a big deal, while I was outside they asked if he needed anything else. He said just the tire rotation and top of the washer fluid, which is included free. The man at the service desk came out and told us that my friend needed tires. I said “I know they will eventually but they have 6/32nds”. I know cas. I just put them on a month ago. He got some used tires to save some money. And it just passed inspection, garage had the tread depths on the invoice. He said okay, and left it at that. They got the oil change done pretty quick. He paid and we left.

I had a 9am appointment on Sunday for an oil change. I came in at 9:05am. The manager was on the phone with a customer and there was one customer, who had a 9am appt., in front of me. At 9:20 I spoke with the manager. Told him my appt. was for oil change only and would like to have car back by lunch as I work across the road at Home Depot. He said verbatim "If you had been here at 9am I would have started but now you have backed me up the whole day". I did not tell him that he did not speak with the guy in front of me that way. He then went to my car and when he came back I asked him that I would like to get an accurate read on how much brake I have left (bear in mind their oil change special include brake inspection). He said he could not give me any estimate as brake pads wear differently. Then he said I "will not put conventional oil in you car". I asked why as it now has it. He was then emphatic "I'm not going to do it".

I thought I was going to a neighborhood auto service place. These friendly thugs stuck me up upon each visit. I started getting oil changes at this countryside location. I guess I wasn't spending enough money because after the first few times of my visit, my car that ran smoothly started to break down upon their voluntary estimates. They would charge $600 labor on a $100 part. I believe they damaged my car on purpose in order to keep me returning. As a woman uneducated about car repairs, they stuck me up $5000 over a two month period before I realized what was happening.

National Tire and Battery, 640 St Andrews Rd. Columbia, SC. I purchased 4 tires some time ago and with that purchase includes free tire rotation for the life of the tire. On multiple times I have tried to get an appointment, I am either told to come back or schedule online. When I schedule online, the first appointment the mechanics are late. I’m told to come back in two hours. The wait time is always an hour or more for any service. If you are posting hours of time that are available when someone books online, you need to make sure your mechanics are on time. The late mechanic excuse has been given to me on multiple occasions. I have prepaid for a service through the price of my tires, and I expect that service to be completed and timely. Poor customer service. Poor management. I have been a loyal customer for 20 years at this establishment but management you need to step up and provide better service to your patrons.

I set an appointment about a week before and was going to buy online and they told me a better sell was starting the next week if I could wait. I went ahead and booked appointment and got email on sale of tires. I called the day before to make sure the tires on sale was there, and they didn't have any. The gentleman apologize and said, “Let me see.” Tires were not in Warehouse but said, “I do have this tire but it's better and not on sale.” He only had one tire so he found three other tires on other stores and had Carrier bring them overnight and apologize again and then said, “You can get them on the sale price because we didn't have the other that was on sale.” I've been buying tires from this location for about 15 years and a customer for life.

Chuck and the team at Penn Ave NTB have been taking care of my Hyundai Sonata for a couple years since they opened. He has always been timely and professional with service, and answers my questions with what he would do with his own vehicle. I have never felt ripped off for any service provided because he lays out exactly what is being charged and why, as well as letting me know about seasonal deals. Due to a scheduling error, MY appointment was not registered in the store's calendar, but Chuck quickly remedied this and took me in that same day, as well as heavily discounting the service. Truly the best mechanics and business you can find.

Installation of 4 new tires took 4 hrs because of the inexperience and unprofessional behavior of associates. Mind you I was the only customer in the place... Not only unprofessional, but also damaging my rims with gouges and scrapes down to the metal from removing the weights!! Keeping a customer waiting for a job that should have taken no longer than 1.5 to 2 hrs is beyond unprofessional. It is downright disrespectful! I will never go to another NTB.

NTB-Duraleigh Road, Raleigh, NC. On May 24th my husband took his car to get brakes at NTB. He was told that he needed a new caliper. The total cost was close to $1k so my husband asked how long would he have before he needed to replace the caliper. He was told he could drive on it for about 3 weeks. My husband paid for the brakes but decided to shop around for another mechanic. On June 5th my husband put his car in the shop to get the caliper done. While his car was in the shop, I went to the same NTB to get an oil change. I was told that my oil change would be $60, however, I came there 3K miles prior and got an oil change for $25.

We needed two new tires, so we bought them at NTB and had the store change them. Due to sheer negligence, none of the lug bolts were tightened after the tires were changed. This is such a basic part of changing tires, and such a basic thing to check for quality assurance. There is no excuse for not tightening bolts after a tire change. My husband was going 70 mph on the highway when he got into trouble. All of the lug bolts either went missing, were warped, or sheared off. The tires rattled. He could have gotten into a very serious car wreck. He was stranded for twelve hours. A tow truck had to come retrieve him and the car. When the Interstate Emergency Services took over and looked at the car, there was extensive damage done to the rims, all of the bolts, and they disassembled the brakes/brake pads because there was damage back there too. All in all, we got stuck with a bill for around $1000 for repairs, parts, and the cost of towing.

Service date = 06-03-19 Order # ** - Location - 986 E. US 80, Forney Texas, 75126-8613 I tried to submit a complaint on their web site, but failed to submit, tried calling corporate # 800-741-7261, but when entering #4 for complaints no response. I had made an appointment for 11:30 am for my truck to replace 2 tires, when I arrived, he gave me an estimate of 1.5 hours, so I waited in the waiting room. Approximately 30 minutes later David the manager asked me to look at my truck, and pointed out that one of the two front tires that was going to replace the back tires had small cracks on the side wall, so he gave me a price to replace all four tires, I said ok. My total wait time ended up being 2 hours and 45 minutes.

I don't normally give reviews for companies but the NTB located on Watson Way in Fredericksburg VA left me with absolutely no faith in anyone in that store. One rep actually told me something was wrong with my car but that nothing needed to be done about it at this time. The problem would not hurt my car in any way. I got a second opinion from a loyal friend and realized not only was the rep untruthful in what was wrong but it ended up costing me more because the problem ended up causing more problems. On another matter, even though I have the tire service plan, they've only balance 1 tire at each rotation - not all four. Was told by another NTB that this was plain laziness on their part. I guess the best thing to do is stay away from this store. Second best, get everything said and done in writing and by all means BUYER BEWARE.

I have to say I hate to give a negative review because the staff at the location I have used in Addison, TX are so incredibly polite and friendly. However, I have been there three separate times and have had issues every single time. First off, they NEVER give a correct estimate on how long the job will take. They told me an inspection would take about 45 minutes. It took 90 minutes (and no, it's not because they found anything wrong with the car). An oil change was supposed to take less than an hour and I was there another 90 minutes. Made an appointment to have four new tires put on and they told me 60 - 90 minutes. It took 2 1/2 hours!

NTB Cedar Road Chesapeake VA did an oil and filter change this morning. I pulled the dipstick after the service and the oil was black as tar. I have had this work done here in past and the dipstick was always much cleaner. I showed this to the manager and he laughed and dismissed me. I was cheated and will not be back.

DO NOT TAKE YOUR CAR HERE!!! Before I begin, I would like to say that I have brought at least 4 cars to this location. So I take my 1999 Jeep Cherokee in and ask them to check the crankshaft position sensor, a diagnostic charge of about $130 to be added in to any authorized repair. I get a phone call about 3 hours later telling me that I need to replace my alternator and the belt...to the tune of $660.00 plus tax & shop's fees etc. A new alternator costs about $150-$175 for a good one. Jerry tells me that the reason it's so expensive is because of the warranty upcharge...but could not tell me how much the upcharge actually is, and that the warranty cannot be removed???

On Sunday, April 28th we stopped at NTB in Monroeville because my tire was losing air. I was told the tire had a nail in it. They patched the tire and replace the TPMS sensor. When I go to leave work yesterday my tire has 15 pounds of air in it. I have to go back to NTB and I was told that they could not find the leak at first. He said they found a small pin hole in the tread of the tire. Seriously, if it's a pinhole I don't think the tire could lose 23 pounds of air in a 24 hour period. I will never go back to NTB again. Very unsatisfied & disgusted customer.

We were driving from Florida to Delaware and on 495 the driver tire starting shaking and pulling. It was around 6:10 pm so we knew that we only had up to 7:00 to make it to a NBT. So we got off the nearest exit knowing that we would have to backtrack to get to the nearest NBT. We got to the NBT on Parris Island GTWY in South Carolina with 9 mins to spare but the manager would not take our business and did not care that we still had 10 more hours of driving with a van of 5 people including children. WORST customer care EVER. Thankfully right around the bend was Safehands Discount Tires who was so awesome to stay and change our tire which took 14 mins to do. Please do not go to NBT on Parris Island and instead go to Safehands Discount Tires also on Parris Island.

Buyer beware and stay away. This is one toilet of a company. They will never take any responsibility for their actions. I've had trouble with them for two years now and they just keep blowing smoke up my **! Now my daughter, we got her 4 tires for her Mazda and wouldn't you know she has steel belts showing through them. Oh yeah, they have 37k miles on them and what does the clown named Brad say?? "Those are 50k mile tires and they weren't rotated so we'll give you 10% off the next set." Excuse me, maybe my math sucks but 37k miles is lower than 50k and rotating them is not gonna keep them from all going bald. This morning she got a blowout on the freeway. Now when you put my family in harm's way, you will get the scumbag treatment because that's all you are, a SCUMBAG!!

I went in for front end alignment. Picked up the car about an hour later. Paid $99.73 for an alignment the will need to be redone again. The man told me I need new tires and control arm so they did the best they could. I questioned why didn't he check it first for 20$ as stated on the board? Man replied he didn't know that the control arm was bad and tires are weathered. Sounds like I am paying for his incompetency. Now he proceeded to tell me I have bad struts. That's baloney because I requested an alignment because I have new struts and tie rod ends. As far as weathered tires, alignment are taken from the wheels, not the tires. To top it off, I had to approach the counter and ask if my car is ready because I noticed it was sitting in the parking lot for 20 minutes after it got of the lift. Poor, incompetent, dishonest business.

Talked to the store on Monday, April 16th to have 4 new tires put on my truck. Scheduled the appointment for Wednesday, April 17th at 9 a.m. This store is a 1 hour drive from my home. I arrived at the store at approximately 8:50 a.m. and walked in. Not a person in the customer service area so I waited. The one employee was outside with a customer and when they came in he never acknowledged me or had the courtesy to say, "I'll be with you shortly." He gets a phone call and now the customer he's with has to wait.

Let's recap the broken hubcap on Yahoo. A couple goes into NTB SW Highway Oaklawn Il location for a complete set of new tires. It includes a surprise a busted hubcap! No one mentions it when we pick up the car. The damage occurred Feb. 27th 2019 and getting NTB to replace it was "UNREAL" as they put it. Don't bother calling NTB's/TBC customer relations or support. They weren't any better in helping resolve the issue. We endured six weeks of countless phone calls and apologies. The cat and mouse game. But wait! What's that? Mention the magic words, "THE BETTER BUSINESS BUREAU" and SUDDENLY a brand new hubcap replacement the very next day! For SHAME NTB was pulling our leg all along! Never doing business with NTB again. Now do we hear laughter in the background?

Went in for an oil change at the Matteson IL location and was told my struts and shocks were leaking. They tried to convince me to get a store credit card or in store credit. They attempted to use scare tactics saying my car was dangerous and I could have an accident. Idiots didn't know I had my struts and shocks replaced December 2017. The salesperson initially said the job would be between $1,100 & $1,300.

Went in for a diagnostic test. I was charged $238.04 and still don’t have a clue to what is the problem. The manager at 7507 W Broad St. in Richmond Virginia was very unprofessional and angry towards me. They charged me for a service that I didn’t receive. Avoid this shop!

I paid for an oil change on my 2016 town and country on 3/16/2019. Seven days later, there is no oil in my van, and my engine is making weird noises and my dashboard is lit up like a Christmas Tree. I had my car towed to the dealership where they confirmed the oil filter wasn't installed right and it allowed all of the oil to leak out of my car. My 2016 van, with 50K miles now needs a new engine. Mistakes happen - people have insurance for this kind of stuff. But, the final nail in the coffin is the lack of empathy or customer service. Jim, the manager of the store treated me like a child. At one point, he abruptly stopped our conversation and said he was going to call my husband for permission on what to do, and walked away from me. I don't have any resolution yet, several calls to Doug the regional manager, with no return call yet. The claim they made with their "third party insurance" I don't have any details on yet either.

I bought 2 brand new tires for my Mercedes. 2 weeks later the ** tire has a 3 inch slit. Of course they ** blame driver's impact. What kind of ** is that. I had to buy because of the a wheel drive on my car. So I had to purchase 2 tires instead of the 1. Now they won’t repair or reimburse me or give me another tire. This was my first time bring my car to NTB. From now on I’ll stick to town fair tires. NTB go ** yourselves. I will tell everyone I know that you suck ** big time. ** you. And that’s not the bad part. They want me to fork over another $200 for another tire that’s probably already damaged like the ones they sold me. ** outta here with that **.

If I could leave a -5 star review I would. LADIES BEWARE. They think they can get over on women who take their cars here. I got a set of tires and two weeks later I needed new rotors. I just got my brakes inspected by my dealership last month and I have in writing that my brakes are like new. I called NTB-East-West Connector and told them how strange this is (or was at this point). As I sat there waiting for my work to be complete, I heard the guy on the phone tell several people the same thing- "It's your rotors". They will scam the elderly as well. I will be filing a complaint. After I left, you would think that I should have been told that I needed new rotors (if this is really the case). I mean, what in the world does NTB stand for? To the guys at the shop remember, some people won't bring their cars back to your store. So you lost money - very smart of you! :)

While the employees were nice, they were not very knowledgeable or professional. At my expense, they were guessing at which parts COULD be replaced to fix my daughters car. After getting it towed to someplace else, we were good they were way off about the parts needed and had the car fixed for a fraction of the price. They even called us to tell us it was ready to be picked up, but once we got there, they said it needed ANOTHER part, so it was not fixed. Then they told my daughter she could drive it through the weekend. I wish I could post a picture of what her steering wheel looked like and a video of the noise it made when she tried to drive it. Seemed pretty dangerous to me!! They’re clueless and we will not be returning.

Took in for oil change. I have tires under a year old with under 5,000 miles. Tried to say I needed tires. Gave a long list of suppose issues with my car. They would not give me the list. I informed tires were new... They said the tires were rotated. This was in December 2018. I’m at Discount Tire where I purchased the tires. NTB did not rotate the tires. What else did they lie about... I’m wondering if they changed my oil and filter... Going to have that check.

In short not very impressed, and took a long time. The official response from NTB, "Let me clarify that the lug nuts/studs are not stripped or cross-threaded, they are swollen due to moisture. This is a known issue with Ford vehicles." Goodyear Service confirmed that the lug nuts/studs are in fact stripped due to the service center negligence. I did have to pay for the replacement lugs, as well as the cost to remove stripped lugs. Will start with the positive, the alignment seems fine and the tire was pulled off and installed (minus lug damage) fine.

Telegraph Rd. Woodbridge, VA, United States 22192 - Made appointment several times for a car inspection at the Glen Allen, VA NTB for my 2015 Chrysler 200C. Manager lies about guy not being available because they don't want to do it. Don't make money off inspections, just $7. Rather put tech/mechanic to work on other things that's generating money. If you don't want to be bothered with inspection, then stop advertising that you do them.

Wheaton IL NTB. During the recent winter snowstorm in our area I needed 2 new front tires, as I am not planning to keep the vehicle much past the spring I didn't want to put 4 new tires on. Made the online appointment for 4pm, gentleman at front counter had difficult time figuring out my order. This is the big issue. They didn’t get my car in until 5 pm, asked what tires I wanted replace, told them fronts and they proceeded to tell me they would then rotate them to the rear. I asked to keep them on the front and they said store policy was to put them on the rear for better traction. I have a FWD vehicle I need traction in the front. Needless to say we went back and forth and I finally told them to not touch the vehicle and get it off the lift as I was leaving. If it was a recommendation the tires be installed on the rear that’s one thing, but they would not put the tires in the front as I requested.

Location: East west connector in Austell, Ga. I also told them to rotate the tires and they neglected to do it. The bathrooms were filthy No toilet paper. I made an appointment and they put other people ahead of me. It took 2 hours. You have to watch them like a hawk to do the job. Slow and poor customer service.

Took my car for a vehicle inspection at the NTB in Jamestown, NC which took two hours (for a 2017 Lexus with 10000 miles). That is bad enough, but they lost my car key and were lackadaisical about it and refused to even search. Pathetic. I contacted the home office in Florida. At first they promised to help me if I would search again for the key. I called the Jamestown NTB twice and made two repeat trips there to search. After all this, NTB stated they could not help because I “could not prove they lost my key”. When I inquired what proof would be necessary, the reply was “find your key in our store”. Lol. Bizarre and incompetent. Stay away.

I have tires replaced by NTB and got protection insurance. I got front driver side tire flat. Set appointment to get flat tire fix. Took them 2:00 hours and told me all tires need to be replaced with new TPMS kit. Will cost $98.00 but they will do it for $38.99. I told them I do not have problem with other tires but I agree for them to change. After they change they come back and told me one of TPMS sensor is bad. Will cost $120.00 but they will change for $65.00. I agree. Total it took them more than 4:00 hours. I paid nearly $112.98 to get me out.

NTB quoted us a price of $1055.00 to replace trailing arm bushings on the right rear of our vehicle. Then they said the left front inner tie rod was bad. We took it somewhere else and they charged us $500 less to replace the trailing arm bushings and there was NOTHING wrong with the left front inner tie rod. we will NEVER go back to NTB because of their price gouging and they always tell you there are more things wrong with the vehicle than there is. Also, the wait is ridiculous. When we were there, they said there was a 2 1/2 hour wait to put 2 new front tires on. We were confused, because they were not busy and all of the bays were empty.

Let me first start with that I wish there was less than 1 star rating that I could give them. The problems with the store: 1. They don't honor appointments made online. Thrice I made appointment online, only to get call from the store just couple hours before the time asking to cancel it. The store suggestion, call on phone or visit in person to make an appointment. 2. Store visit for simple oil change and tire rotation takes 2+ hours. This after setting up appointment with them on the phone.

Horrible experience at this location. Made an appointment this morning with Marlon, he had a very uncaring and unwelcoming phone attitude but against my better judgment. I spent my lunch hour going there to have my tire looked at and what a mistake that was. From the moment I walked in the building I was greeted with a negative attitude. The man behind the counter greeted me with a "Yep." I said to whom, "Excuse me," and then and only then did he say, "What can I do for you."

I purchased Michelin tires from NTB (partially owned by Michelin) and paid for premium mounting, protection, etc. My tires failed due to premature dry rot. I had to call Michelin to get an adjustment because NTB didn't retain the purchase/service ticket in their system (it's been updated and they lost it, so they say). Michelin adjusted the tires, but NTB wants over $100 in addition to the cost of the adjustment to install them again. Why but the first warranty if it doesn't apply to defective tires? Next time it's Costco or a reputable dealer. Local staff is great, NTB Corporate office is worthless.

This place is the worst excuse for a business. Do not go to this business. They overcharged me $200 compared to other tire shops, plus tried to add on more services. They did not honor their advertised specials of buy 3, get 1 free. They said the tire was not in stock for the special and NTB Corporate backed them. It was their fault the tires were not in stock, not my fault. The special could have been honored with the tires in stock. Go to Discount Tires or Brothers Tires in Kannapolis. I wish I had went to another shop. They charged me fees of 161.51 that they did not tell me about. All other tire shops give you a quote that is all inclusive. I was stupid for not looking but needed tires and had to leave to go to work. I am asking for a refund of 161.51, but corporate said I could not get it. Does not honor low price guarantee at store or corporate.

I wanted to share my feedback from my appointment in the Saugus location this morning. I was returning to purchase a second set of tires from NTB. I chose the Saugus location this time because the tires that I wanted to purchase were not available in Danvers. I live in Ipswich (16 miles from Saugus) and this was not a more convenient scenario by any means but I was happy to compromise due to the outstanding service I received in the past.

Had great experiences, sure long wait time. I’ve had it like the rest but you’ll have that. Lots of walk in customers they serve so wait times can vary. My issue and will be my last issue with them is simple. They allowed someone without proper qualifications to do my oil change. It’s a oil change - how qualified do you have to be? Not much. Sunday I get the oil changed. Monday I went to get an air filter myself to change. Usually I don’t do these jobs but I figured I can do It. Open the hood and OMG half the stuff is real shiny. Why is it real shiny? Because some noob decided to pour oil all over my engine and transmission. I know this only because they didn’t even try to clean it up.

I made an appointment three days in advance to have my tires rotated and balanced. The appointment was for 10am. I came in 15 minutes early to make sure my Truck gets in on time. Now this is suppose to be about a 10-minute job. And an hour and half later I am still sitting in the waiting room. I get up to ask the service desk how much longer and he tells me about another 20 to 30 minutes. This is poor service. Why make an appointment if you have to wait nearly 2 hours to have a 10-minute job done. Why make an appointment if this how a customer gets treated.

I had a flat tire on a tire that was under their warranty. They took it in and put it up on a lift and left it there for 4 hours without touching it. That was 2 weeks ago. Today I had another flat tire. They are open till 7pm, I went to one store and called 2 others. They were open but they were not working on cars. They said they did not have any employees to work. I said, "Why? You are open for 3 more hours." They said people have families, they have lives, they take off from work. Well I have a family too, I am an old woman with a tire with a nail in it. So I guess the road hazard warranty is like this "we will fix it if and when we want." I would rather have anyone work on my car than these people. I hope they go out of business very soon.

I made an appointment on Saturday to have four tires put on my car on Monday. My appointment was at 9:00 A.M. I dropped my car off at 8:30 and told the repair would be done. I called at 11:00 and was told they STILL have not looked at the repair. I called back at 3:00 and was told they STILL have not worked on it, I told them I am coming to get the car because I needed it for work. When I got there I was told they only have two people working. STAY AWAY. This place is a JOKE.

Decided to replace run-flat tires with an all season tire, for a smoother ride. Upon leaving my BMW Z4, NTB called me to inform me that the car needed brake replacement and that the battery was low on the meter. When the job was done, I went to pick the car up and started it up, only to find that the work done had caused multiple warning lights to appear lit on the dashboard (tire, ABS, brakes, etc), all that were related to the work that was just done by NTB, CAMFIELD St Charlotte NC.

Spent $280.27 on two new tires for my 1926 Nash. I took the tires and wheels to the location since I do not trust many places with my one-off hot rod. Got them and mounted on my car when I noticed one of my chrome valve caps missing. I called and told them that one cap was missing and they to come back and pick one up. I went to my garage the next day to take the car out and found both new tires flat. Appears, according to the manager that the valve stems were not changed. I was told to bring the tires back, another hour of my time wasted because someone could not do their job properly.

I needed winter tires and I decided to go with NTB. I gave them a call and was told I could come on Saturday morning, I would not need appointment. I just would leave my car with them. They told me that they had Michelin tires. I came at 9 am to NTB in Monroeville PA. I left my car there, I was told everything was OK, they had tires and they would call me when done. All work was supposed to be finished around 6 pm. I called NTB at 5 pm to see how it was going. They did not have car even inside but they told me that they were taking the car in.

2013 F250 front wheel bearing assembly needed to be changed. NTB quoted 1600. Note, I saw the computer and the cost they were paying for the part (426.00) and then they were charging me 950.00 for it. 100% mark-up. I took my vehicle to the Ford dealership who is replacing with OEM for a total out the door price of 760.00. Who says the dealerships are the ripoffs?

I took my car for an oil change/tire rotation as a result of a coupon given at the grocery store. Showed up for my 2 o’clock appt and 2 hours later - still not finished. Thinking that maybe it was a busier than usual day I decided to give them another chance this past week at a different location for the same services. Again scheduled an appt- again 2 hours waiting. Only this time when I arrived to pick up the vehicle I overheard a conversation between the mechanic and the desk clerk that he didn’t know he was supposed to do a rotation on my vehicle and he really didn’t have time.

I’ve been taken my cars to the NTB in Scott Township, PA for a long time. I took my husband's car Thursday and when I got it back I noticed that evening my husband's stuff was stolen from his glove box. I called and spoke with the manager and he said he would get in touch with the employee who worked on our car and call us back. When he called back he said he got our stuff and the man was fired. When we got our stuff back from NTB it wasn’t given back the way it was taken. Our things were damaged. I WILL NEVER GO BACK. I will make sure everyone I know doesn’t go there either.

My 89 year old mother who suffers from macular degeneration and has a difficult time reading, brought her car to an NTB to have a flat tire replaced. The car only had 20,000 miles on it and had been driven very carefully with minimal tire wear. Even though she was purchasing the exact same tire that was already on the vehicle, she was convinced to buy two tires rather than one, then in addition to the normal mounting and balancing charges, she was up charged for lifetime balance and rotation, and flat repairs and road hazard warranty for the life of the tire none of which she requested or authorized.

I changed my old battery in December 2016. The car started to give trouble while starting, so took it to NTB shop who installed the battery two years back. They replaced faulty battery with a new one because it was under warranty and it was less than 24 months. Fine with that. Next, they billed me for installation charges to replace battery under warranty. Next, the new battery does not come with a warranty of its own, although it is a new battery. They told me the warranty of old battery will remain valid, which means although they fitted a new battery yesterday, the warranty will be only till beginning of December 2018, which is just one more month! Weird way, but may be I am new to this type of coverage and the installation fees. I will next time go to a shop who will have better warranty terms.

How I go and paid almost 500 to fix my tire only to have it come off while driving. Smh. I could've died. Now it's being held at Seiberts and will cost 700+ to get out. I'm definitely suing them because they should've owned up to the bad labor work and paid 150 to get it out when I called. Now I have to wait till payday to do it and it's been almost 2 weeks. This company literally ruined my life. I have rent coming and I haven't been able to get to work since. I will see them in court if they don't fix what they've destroyed. I never had a tire come off before. Then I take it to the so-called pros and they didn't put it back together properly. When I called the guy he had an attitude and said he's not paying anything. All of this is their fault and had I not gone there, I would still be driving and enjoying my life. Instead my life has been hell since. Smh. Worst place ever.

Made an appointment to take my car for an oil change. I got there 5 minutes early. Handed my car key and was told it will take 1.5 hours for the oils change. I told them that I will wait. Appointment was make for a conventional oil change. 40 minutes after waiting, I was approached and told that they have to use synthetic oil. Change will cost me $40 more than what I made the appointment for. I asked them for conventional oil change as per my appointment but they refused. I took my Keys and left.

Today I took my car in at 2:30pm for a 3pm appt. It needed its 56k service, along with the washer fluid pump not working. When I brought it in, I told the person working at the counter that it was a fleet vehicle and he was visibly upset and said, “Well, this is going to take me an hour to write up!” Wow sorry to give you my business! I called the shop at 6:45pm as I had not heard anything yet and asked if my truck was ready. He put me on hold then stated it was.

$2,200.00 spent, vehicle was not repaired. - Because we had an NTB credit card, we went to the Plano, Texas branch to get our non-working A/C diagnosed. We were told it was (and I quote) "Worst case scenario." But were told it could be fixed. After excusing ourselves for a private discussion on whether the fix or trade-in, we decided to fix. Words can't begin to describe the frustration that followed.

This letter is to complain about service I recently received from a National Tire & Battery (Merchants) customer service representative named Ari who is an entry level technician who’s been there less than a month. I received a call from National Tire & Battery on 10/20/18 in the afternoon to find out my wheel lock key was missing. I was blamed for not providing the key at the time of warranty service being done on the vehicle. The warranty service that was being done on my vehicle only included a patchwork for a nail, and a rotation/wheel balance.

I purchased tires for my Mercedes R350 from NTB in Feb 2018. Took the vehicle TO NTB located at 5890 Brook Rd. Richmond, VA 23227 on 9/14/18 for a tire rotation. Upon leaving the shop, my ABS indicator came on. I had ABSOLUTELY NO ISSUES with ABS prior. NTB staff did not inform me of my ABS indicator nor did they document in paperwork of ABS indicator. NTB failed to take responsibility for the incident that occurred. Diagnostic was performed by Mercedes Dealership and confirmed my "RR speed sensor" was damaged and needed to be replaced.

Went in for an 11 am appointment for 4 new tires and told that I needed front brakes. I had to wait. Just the front brakes ending up costing over $500.00. Nothing done on the rear brakes. I was told 2-3 hours. I waited 7 hours until it was done at 6 PM. Should never take that long. When I asked why, I was told that the mechanic was going between two cars. Mine and someone else's. Shouldn't they do one car at a time? Then when I went and paid, I was so tired of waiting that I forgot to ask about the rebate. Do you think that the representative mentioned it? Nope, I realized the next day. Long wait, overpriced, and very deceptive on what needed to be done. I was having no issues on the brakes before this. I took their word for it. Never again.

Inexperience employees. Very lazy, not looking to take that extra step to help customers. Went for a wheel alignment, was told it would cost extra because a certain tool was need. When asked what tool was needed it seemed he made it up. I then left, went to Sears and was very satisfied with the service, and was told there was NO tool that cost extra to use for the job being done.

I purchased 4 new tires from NTB and was told use a NTB card and get 50 Visa card if over 500. My total came to 503 with taxes so I completed the rebate form at the store personnel request. When I checked the status it states denied. I was wondering why. The response was it have to be over 500 before taxes. Really. What a ripoff.

Went in to get an oil change and tire rotation. Had gotten a state inspection the previous day - at the time, the battery tested fine; they didn’t need to but they did. After the oil change I was told my battery was low and could be replaced right away if I wanted to fork over about $220. I said no, came home and the next day the car wouldn’t start. Battery is barely 1.5 years old and had never given me problems before. I guess the MO is to drain someone battery and then get them to replace it for a hefty fee. Crooks.

I booked my oil change for 4:30 at NTB and arrived about 10 mins beforehand. When the rep tried to pull up my appointment, it was nowhere to be found even though I had a confirmation email. Since there weren’t many customers there, I decided to wait for 45 mins anyway. During my oil change, the rep came back and strongly suggested that I get all brand new tires, a new CX Axle, and pay upwards of $1000+. I checked my tires and axle afterwards and found NO issues. Yes, a tire was mildly worn but the other three were in great condition still.

I recently made an appointment to have four new tires installed on my vehicle. At the time I made the appointment I was informed that the installation would take approximately 1.5 hours. When I arrived at my appointed time I was informed that the installation would take 3 hours. I decided to leave the facility and come back 3 hours later. When I arrived, the vehicle was on a lift with all fours tires removed and no signs of activity around the vehicle. When I inquired as to the delay, I was informed that since I decided to leave and come back later, they had interpreted that they had more time for the install.

I had towed my blown tire truck down to the NTB in Baytown. The manager Jeremy ** was a complete racist arrogant jerk. When I asked him if he can please replace the tire, very negative almost like he didnt want to service my truck, then I told him That I didnt bring the lugnuts lock obviously I couldn't go all the way home, and he start laughing and said he couldnt do it without the key (we all know shops got their way to a key rim to get the lugnuts out when they want it).

Took my truck in for a simple coolant leak. They charged me 250$ to replace the upper hose which takes 5 minutes. I didn’t mind paying to make sure it was done right... Huge mistake because 2 days later my truck was making a knocking noise, stalled out. So immediately I popped the hood, checked my radiator fluid level which was completely empty!!! NTB paid for tow to their shop to tell me I blew the head gasket!!!

Went to buy 4 tires they advertised. NO they said. Have to buy installation package at a ridiculous price. This company is not customer oriented. They are money money money oriented. Don't go there. No no.

Took my vehicle in this past weekend for oil change and tire rotation. Had to drop it off with them. They said they would call when done. Never heard anything the rest of the day. Decided to call the next morning and they said it was ready. Picked it up the next day. Was looking out the window of the house and noticed something hanging down under the front of the car. Went out to take a look. This vehicle has a cover that lays under the engine up front. It was not fastened to the chassis on the passenger side. Two bolts should be holding this up. I assume they had to remove this for the oil change? Get up the next morning to take it back to them and it won't start. Have lights but engine won't crank. Called them and basically there's nothing they can do. I have to drive it to them or pay for a tow to get it to them. This is unacceptable to me. I will never do business with NTB again!

I went to NTB in Raleigh to get quotes for changing my tires. I was surprised to see the extra fees appended to the quote which were outrageous. In Costco or Discount Tires, there is a single installation charge per tire and government taxes & fees which includes lifetime balance and rotations. For NTB, there are mount & install charge, one time balance fee, lifetime rotations of tires fee, TPMS repair fee (which is weird as you don't see it in others), tire disposal charge, etc. They sum up to be almost twice more expensive than others for basic installation that does not include the lifetime balance and rotation. The installation that includes lifetime balance & rotation (they call it Value Installation Package) ends up to 4 or 5 times more expensive than the competitors. I don't understand how they are still in business unless customers are ignoring to look at the details of their bills.

First of all, they refuse to install tires that are not bought from them. Then, they charge minimum $25 installation PER TIRE if you do buy from them. Worst of all, they will send you a "deal" to lure you in but then when you look at the price of all the worthless but mandatory extras to qualify for the deal you will see it actually costs more!!! Horrible business.

Had appt. scheduled for a 2005 Crossfire for spark plugs and brought a new rim to be installed on driver's side front tire. Brought car in at 9:00 am, came back at 3 and the mechanics were unaware the Crossfire has 12 spark plugs not 6. Aren't car mechanics supposed to know these things?? At 6:00 pm drove home to find out these same genius mechanics put the new rim on the wrong tire. Went back this morning before they could throw good rim away and was met with a HOSTILE manager. Raleigh, NC. STAY CLEAR of this facility.

I was traveling and had to have a tow to the nearest facility. I told them exactly what the problem was... Starter had failed. The starter was replaced for $505 dollars. I was charged $303 for a starter I could get for $125. I was charged $109 for a 30 minute job. Plus shop fees whatever that means of $35. I will not recommend them if there's another choice.

I'm from out of state and had a nail in my tire. They said they'd patch it but I had to leave it. I came back seven hours later and not only had they not patched it, they didn't even fill out a work order for it. I took my tire and left.

Omg. I drove 5 miles only because I have coupon 19.88 oil change. Today is 8/1/18 hour 11:35 2819 N Central ave. Chicago. and the supervisor told me, "Sorry but I can accept your coupon today." If I want to come back Saturday it is ok. But no today. Omg. Mexican supervisor.

I went back to NTB because my less than 3 year old battery I purchased there died. They replaced my alternator for nearly $1000. Two days later, had to replace the battery. Next day, check engine light was on. Went to my trusted mechanic. A sensor near the alternator was unplugged. My mechanic would have charged half that amount, assuming the alternator in a 5 year old Toyota with 84,000 miles was bad to start with. I’ll always wonder if the sensor was left unplugged intentionally. Staff was very friendly, but they apparently saw a single female coming and took advantage. I’ll never go back and will warn everyone.

So my mom and I went to NTB to get my tires replaced with new ones and my dad set an appointment online and asked if they had a lifetime warranty for the tires and they said it would be given with the tires installation for no charge so my mom signed the paper thinking it would be given to us with the tire installation. So after we waited two hours (including another 45 extra minutes just waiting for our name to be called to pay) we asked to make sure that the lifetime warranty came with the tires and they said "no you didn't put that in your online reservation saying you wanted a lifetime warranty and each tire would cost another $14 for lifetime warranty" and so my mom called my dad asking to speak with the person we were talking to now and immediately he called out his rude manager to talk to my dad.

Just a heads up if you ever need service from NTB on Oxmoor Road in Homewood Al. Don't use them. I left King of Prussia Pennsylvania at 4 AM this morning. Driving home, I dropped 2 associates off at our office in Birmingham and as I was driving home I had a flat off Oxmoor. I drove to NTB and arrived at 7:48 PM, they close at 8PM. There was 2 people on duty and the manager or lead person on duty refused to give me service, he said he had no one to replace the tire.

I feel like NTB took advantage of me. I went to get new tires, they were having a sale at buy 3 get 1 free, which cost me about $800. After driving it for a while, a friend got in my car and told me that my tires were loud. I took it to the dealership to have the oil changed and at first they said that my tires were okay. When I went back a couple of months later and inquired about the tires again they told me that I needed new tires. I went back to NTB and they told me that I needed 4 new struts that would cost me between $1,100 and $1,600. I had 3 other mechanics look at my car and they all said the same thing, that there was nothing wrong with my struts. One mechanic told me that the tires that were sold to me were snow tires. I ended up having to buy 4 new tires from a mechanic that I trust. I would never recommend NTB to anyone!!

On 5/25/18 I took my Ford F-150 to get the oil changed and tires rotated. I had a vibration when I would stop every now and then not always. NTB in Cedar Hill told me I needed new Struts. Mine were bad and leaking. To replace them it would be roughly $900. Needless to say I couldn't afford it at that time. My AC went out in my truck. It was still in warranty. I took it to the dealership and had them check the vibration. They told me I needed new brake pads and possibly turn my rotors. This would be less than $200, NTB made it sound like my truck was not road worthy because of the "Broken" strut. The dealership shook their heads and laughed. I will never take my truck even for an oil change to NTB again especially after reading the reviews.

I took my Ford Mustang to get all new brakes in February 2018 to the NTB in Hutto Tx, I will never ever go there again!! They told me I neeed to change my rotors so I got all new rotors also. It is now June and just two Sundays ago my front tire came off while I was driving my car. Thank God I was not going fast, and I was two miles from home. When we went to see what happened we found out the nut to my ball joint was never put back on. The joint was just bouncing up and down, barely hanging on. This caused major damage to the inside of my rim. Also we found out that they only changed the front brakes, when they were paid to change all four of them. So NTB Hutto took money for a job they did not complete.

Scheduled a rear tire replacement on my wife’s Mercedes Benz for 8:00 AM on 6/07/2018. Arrived at 0745 hrs and advised that work would take three hours. Went to breakfast while car was to be in the shop. Arrived back at 10:00 am to find car still in the lot. Technician advised that rear wheel hubs needed to be replaced. Told tech to replace them. Advised by service desk person that they would be ordered and installed along with new tires and alignment. Later told me that the new hubs were delivered.

I've used NTB for years because the prices and services seemed reasonable. My latest trip to replace a car battery changed that. My car is one of those that inexplicably have the battery under the front wheel. Battery replacement requires a car lift, wheel and fender-well cover removal, yada yada. I got charged the fee for the new battery, and the fee for old removal/new installation --- all well. Then, there was a sneak charge of $100.00 to test the charging system.

Well today was my 3rd appointment and I have my 4th appointment in 1 week scheduled for tomorrow. They rotated my tires 1 week ago and now my car shakes and makes a horrible noise. I have been told by another company that they were rotated incorrectly!?! I tried calling the manager Drew but he refused to call me back and had Henry, his employee, call me back. They have agreed to put my tires back the way they were before they rotated but they wanted to charge me over 300.00 for replacement tires! I can’t believe this scam they are running. I really wish I would have read these reviews before going there. Please go elsewhere and don’t waste your money!!

I went to NTB for cylinder misfires and me having faith in them to get the job done right they let me down because after taking my car there twice here it is again that I’m still having a misfire. The misfires now are 1&3 before it was 5&7. This will be the third time for the same issues. You tell me if this is good business or not?

I took my van to NTB in Union City GA. to see what was causing the brake light to come on. I specifically told them my concern was the brake light. They told me they would inspect the brake system and tell me what it was. Later in the morning they came back and said I needed over $1500.00 of work done on the front brake system to fix the brake light issue. They said I needed new brake drums, calibers, brake pads, system flush... Because the brake light was coming on before I went to them, I had replaced my front pads myself a few months before and didn't see any problems with the brake assemblies when I checked them myself. I reluctantly agreed to NTB agreement and signed to begin work.

I decided to take my truck in to get two new tires, also my air conditioner was not working. So I asked them to take a look at it. I had parts in hand. They charged me for putting on the parts no problem with that. But then your manager Cliff came back to me and said it would cost $1200 dollars to get the unit working. Well, guess what? I took it somewhere else and paid 300.00 and it's working. This is why ladies don't feel safe or want to bring their vehicle to shops because it's like some shops say "It's a women. Let's rake her over the coals". I WILL NEVER DO BUSINESS WITH YOU AGAIN. Oh and I'm telling 5 of my friends. Thank you.

If I could give this a negative rating, I would. I took my car to NTB on Chalmers Rd in Greenville in May, 2017. I was buying 4 new tires. When they were done, I checked, and my custom wheels were badly scratched. All 4 of them. Frank, the manager tried to dismiss it as "not too bad". We finally agreed he would pay to have the wheels repaired, and for a rental car for me while the repairs were done. Actually, he agreed to that after I got my husband involved. When it was just me, Frank figured he could bully me into backing down.

NTB are liars and thieves - I bought a new set of tires at NTB in Kemah, TX April 8. They told me my brake pads were about worn out. I didn't look at them, just told them I would fix it myself. This morning I got new pads and proceeded to install them myself. The old pads had probably 10% wear on them. Scam artists probably wouldn't have done anything, even if they had, it would have been unnecessary work. I will never do business with them again.

We went to NTB to investigate a sound coming from our wheels, after paying a substantial amount to have the pads and the disk replaced we noticed none of the electrical components in the car was working anymore. They pleaded ignorance when we brought this to their attention so we took the car to the VW dealership to have it repaired. The service manager immediately told out that the car has been given an improper jump. When we closely examined the NTB receipt we noticed there was a charge for an alternator fuse.

We bought new tires from NTB in Crestwood, IL on 2-19-18. The car was driving really good until I got on the expressway and hit 55 MPH. That's when the car started shaking in the front. I called NTB on West Joliet Road and explained that we had just purchased tires from the store in Crestwood, IL and that the front end was shaking. They told me I could bring the car in the next day and they would check it out for me. I brought the car in and I explained to the service guy what was going on and he told me that while they could look at it for me, if anything was wrong with the installation I would have to take it back to where the tires were purchased. I asked him why and they said each store is run independently. I decided not to have them look at it and called the Crestwood, IL store the following day to make an appointment. They did tell me that the one tire was not balanced and had corrected the problem.

I had schedule to have tire put on the rims and Balance are four tires. The appointment was for 11:30am on March 26, 2018. I already had the tires. I arrived at 11:20 am and checked in. I was met with a friendly hello and smile. I was given a quote for the work and stated I would pay after the work was completed. Aaron stated that he would get right on it. The truck was placed in a bay. I decided to go next door to get a bite to eat at 11:50 am. I returned to the waiting room at 12:25 pm. My truck was had yet to be touched by any of the service techs.

Alternator went out when I was out of town, NTB was the closest place to tow that was open on the weekend. Less than a year and two batteries later (their workmanship shorted out the battery connections), the alternator is out again. We had to pay someone to put in new battery connections due to their workmanship. The mechanic (from a reputable company) said the rebuilt alternator that NTB installed in the car was junk and looked like rust had been painted over on the alternator. When we contacted them they stated they would replace the alternator since it was still under the one year warranty but would charge labor. Previously my daughter had NTB (another location) install an alternator in another vehicle and it ended up costing her in repairs after the install and also had to have the alternator replaced before the year was out.

on the tire repair.