National Tire & Battery Reviews

I took my car to NTB for struts. Turned out not to be the problem. They said it was a controller arms, to replace those. They said they align the car. It wasn't aligned. The control arms kept making sounds. Took it two more times. They replaced their struts two more times and after it was still making noise I took it to a professional dealership and they said the control arms had not been secured. The bolts were extremely loose. If I drove the car much longer the wheel would have fallen off. I went back to NTB, told him the situation and asked him to align it properly and they again after the third alignment did not align properly. It still pulls to the right they. Might be good at tires but not good at other things.

My family and I use the NTB in Northfield often, for oil changes, batteries, tires, etc. It is very easy to set up an appointment online, and I love that they are open on Sundays. Coupons are available for services as well. The staff is helpful and friendly, and they do good work in a reasonable amount of time. The prices are reasonable as well, much less expensive than a dealership. I definitely recommend the NTB in Northfield.

Horrible customer service. 3 weeks of having my car Regis, the manager called and said, "We can’t fix it, come get it." SMH, Bob, the owner, had told me a few days ago he ordered a sensor. WTH. Avoid this place at all costs.

My experience is great. The employee was kind and well educated in his job. The staff at NTB are hard workers. They are outside in the heat working with their hands to fix cars to the their best ability. I have had a couple car problems like a busted tire and torn rotors. They have done a fabulous job providing me with great feedback helping to find the problem that was with my car. They were honest and work extremely hard to fix my car. I would highly recommend NTB for future car repairs because they are highly well educated professionals.

I have been taking my vehicles to Dillon in Ballwin, MO for almost 15 years now. He has always been honest and forthcoming about any repairs that are needed as well as ones that aren't. I love the fact that he never tries to sell me services that aren't needed as you don't just find that anywhere any more these days it seems. Dillon is very personable and a pleasure to deal with! I highly recommend NTB in Ballwin, MO! Dillon and his staff are top notch!

I went in on Tuesday to get a wheel alignment and was in and out in no time. They checked my fluid for me and let me know what work I will need done soon. Went back in on Saturday for a tire rotation and again was in out in no time. They will be seeing me again. Claridy and Sam are so nice and professional. They treat you like you are family. NTB for the win for me.

I went in to get tires. I was told it would take bout 2 hours or 3 to get it done. I left the car. He said he will call when they're done. He called to see about more work. He was told no. That was 3:30. They never called when there was finished. I went to get my car and they was close. Now I left with no car and no job. 🤦🏽‍♀️ The lack of communication.

A tire on my car was losing air every few days, but I could not see anything wrong with it. I brought it in to NTB in Beachwood, Ohio last evening at 5PM. Kenny looked to see what the problem was and discovered a tiny screw imbedded in the center of the tread. He informed me that the tire could be repaired, so I wouldn't need a new one. I was in and out, in under 30 minutes after he did a great job for me as a drop-in, near the end of the day, which I really appreciate. Any future tire concerns, this is where I'll go.

Great service.... Went well beyond to accommodate all needs and issues. Verified stop and gave me options and the services I needed.... Worked with a third party vendor to ensure and avenues were covered.

Good service, Good price, nice and easy to find location and prices are reasonable for any person and it's good service on the shop, counter. It's nice service. They work on the cars. It's clean and safe air do all the time my oil change here.

I dropped by in person very early on the last day of March for an inspection and was told that there were 3 cars ahead of me (dropped off overnight) and the wait would be up to 3 hours. With no option to leave car and return later I told “George” I would wait (brought a book). Within minutes I noticed that the inspecting mechanic had my car in the garage and about 45 mins later he was done with a thorough inspection (was able to view through window in waiting room). Great customer service! Friendly folks - each of the employees who arrived to work greeted us customers as they went into the garage. This is NTB on Hull Street in Midlothian.

Great service! They were fast, answered all my questions and made sure I understood what I needed and what I was getting done. I’ve never done warranty swap and it was easy. I would totally recommend NTB for your needs.

Hi, I wanted to share my recent experience at NTB in Columbia, Maryland, where I had the pleasure of speaking with Joival, the service manager. I went in with a flat tire and realized I also needed a new set of tires, which can be quite overwhelming. From the moment I arrived, Joival was attentive and took the time to understand my situation. He assessed my flat tire and discussed the various options available for replacing all four tires, considering my driving habits, vehicle type, and budget. His professionalism and in-depth knowledge made the entire process much smoother.

I took my Cadillac XT5 in to have a screw removed from the front tire and I always purchase my tires from NTB. Jewls was very professional and it didn’t take long for the repair. As always, I was very pleased with my service.

I recently purchased a set of tires, and I had the pleasure of working with Richard ** at the East Freeway location. He is an excellent tire salesperson—friendly, knowledgeable, and incredibly patient. He took the time to explain the different tire options available and helped me find the best fit for my needs and budget. I never felt rushed or pressured, and his focus on customer satisfaction was clear from start to finish. Thanks to Mr. R. **, I left feeling confident in my purchase. I highly recommend him to anyone in need of new tires!

Great service, Friendly service. Great prices. I was in and out in a timely manner. Will recommend to family and friends. Thank you for the courtesy call when my vehicle was ready. Will be back for future needs.

Brought my car to check a tire that keeps deflating, they recommended to change at least 2. They said they have an offer, buy 3 get 1 free. So why not, I got that offer. They installed 4 tires, then comes alignment, the buy 3 get 1 free will apply only if I get the alignment, I know new set of tires needs alignment, so I said go ahead with it. Then, they said, they can't do alignment unless new tie rods are installed, and estimated 300$ for the tie rod. So, I told them to go ahead with it. Then they called me, telling me that the tie rod is 600$, not 300 as estimated and showing in my receipt. One mechanic even told me to Google it to find out. Again I said go ahead with it.

I was very impressed with the National Tire & Battery staff at the Beachwood, OH. They solved the balancing issue we were having. The car rides much better now. The work was completed very fast and Kenny was awesome.

I had a flat tire issue. I decided to go to NTB. The staff was pleasant and well informed about what tire I need. Even though there was a small wait time (I didn’t have an appointment) I was able to get out in timely manner.

Nydia, Jennifer, and Xavier helped me with exuberant customer service today! They made sure I was taken care of and my vehicle was the safest it could be when I left their shop. Not to mention, the service was fairly quick. Thank you NTB!

On March 3, 2025 I had 4 tires replaced and an oil change on my 1997 Ford f350. I explained to the gentleman that I was low on funds and couldn't pay for it until I receive my first check from my new job I had just started. The store manager explained to me that I could get a loan through flex shopper. I explained to him that I am computer illiterate and asked for help applying for the loan and he helped somewhat. After the service was done I was still waiting for flex tire to approve me. I was told to resubmit the bill to flex tire by taking another picture of the bill. I was trying to do what I was told but when I tried to talk to the manager he seemed to be to busy to help me on a personal level. He said do this then do that... I just wanted to get this taking care of so I could go home. So I just sat back down and waited to be helped. Long story short story everything worked out and I left.

A pothole caused me to blow a tire and I had my car towed to NTB in Mentor, Ohio for service. The entire staff was extraordinary. It was a difficult size and not in stock. I was desperate to get on my way and couldn't come back. A nearby store had the tire. That's when they called Johnny. Johnny agreed to come in early, pick up the tire on his way in and then he immediately installed the new tire when he arrived! I was in the store a little over two hours and I couldn't have been happier.

Tim and his team of professional mechanics take pride on what they do, they are polite, courteous and take the time to guide through with understanding in what you need for your vehicle. We appreciate them. Just me IG.

Logan provided excellent tire repair. NTB offers expedient and kind service. They resolved my issue this morning. Very good experience. I will continue doing business with them and recommend NTB to others.

I got my brakes changed yesterday and they did a great job like always. I only bring my car to them. No one else. Customer service is always great. I never have to worry about the work they do because I know it was done correctly. I definitely recommend the Covington location.

NTB 2385 Silver Dr Columbus, Oh 43211. I had an excellent experience at National Tire and Battery. The customer service was outstanding, and the staff went above and beyond to assist me. Steven was incredibly helpful, taking the time to fill my tires with air, which I truly appreciated. Rob stood out by offering exceptional service and going the extra mile to ensure everything was taken care of. James was not only professional but also very friendly, making the whole experience more enjoyable. Jay was also very nice and contributed to the overall positive atmosphere. I highly recommend this location based on their fantastic service and friendly team.

I had previously been a customer & spent over $280 when I had a tire blowout. Once I got there the manager Chris was super nice & helpful & found me the only tire in the shop to fit my car. He told me that air can be put in your tires if ever necessary. I’ve went 3 times since to get air in the winter months. I went back 2 days ago & the man was standing outside smoking & looked me in my face & turned his back. I sat there for 7 minutes & he looked at me 2 more times & never came to help me. I won’t ever return again. This was at the Heckle Blvd. location in Rock Hill, SC.

What a great experience I had this morning! From the courteous, outgoing customer service gentleman, to the quick service and price, I am totally satisfied with my experience with NTB in Springfield today! Thank you so much 😊

Staff is wonderful here. They are the best, great service, friendly staffing and fast service. This is the only one I come to, because of its fast friendly service. They pay attention to every detail and make sure you're running safe.

Just wanted to hop on here and leave a review on my recent experience with NTB in Mentor Ohio. First off Thanks to Mgr Steve ** for being so helpful, and completely professional. I will only remain a longtime customer because of the integrity he showed. Short of the long.. I had four new tires put on a few months back and after a very short time they were unbelievably bald. I won’t get into the negative of the situation at first, only that the district mgr is aware and will hopefully address these issues with the front desk guys. They both need to take a couple pages out of his book! Customer service 101 & how to display common courtesy and professionalism while on the clock!

Today I took my car for an oil change and some inspection items! I couldn’t have been more pleased! The staff was absolutely wonderful! This business is NTB on Joppa Rd. In Parkville! Special thanks to Terry and Mohammad!!!! I would definitely recommend!!!

Great customer service, great work on the rims, and all in a fashionable time. Couldn’t have asked for a better experience overall. Easy to work with and easier to talk to. I always go here for work on my wheels and recommend it

Very quick great customer service. As a diesel technician I would take my car back. They didn’t try to sell me anything I didn’t need. I change my rack and pinion. Went to NTB for the alignment and they got it done in under 45 minutes.

I went into the NTB at 13937 Hull Street Road for what I thought was just a simple balance issue for my front tires. They worked me in and I found out that it was much more serious than just needing balance. They took care of me quickly, and in a very professional way. This shop was truly amazing! From the moment I walked in and was greeted by the Manager, to Jimmy and Mike aka “Magic Mike“! Thank you for taking care of my vehicle!

George and his crew provided quick, friendly, and professional service removing a nail from a tire and patching the puncture. It's been awhile since anyone in a service industry took the time to ensure I was satisfied. 5 stars. Will go there again and highly recommend. Cat B.

I always take my vehicles to National Tire & Battery on White Horse Rd. Got a tire rotation today and Alex found a construction screw in one of my tires. I always use the protection plans they offer. NTB always does a fine job and I really like Alex and Andrew, they are so friendly. Can't go wrong going here.

Came in because my blower motor was not working. They diagnosed the problem and was able to replace the blower motor in a timely manner. I always bring my car to NTB for tires and all of my engine repairs. They treat all of their customers with respect. And their prices are fairly reasonable.

Socrates and Yasser did an amazing service at this location, friendly people, and knowledgeable, I bought my tires from the same branch and been servicing my cars Mercedes E350 tires at same location.

I don’t know where to even begin. The moment I stepped foot into the facility, I was greeted by a young gentleman by the name of Kevin. Kevin really went above & beyond when I arrived. He was very helpful and super attentive. I couldn’t have asked for a better experience coming in and having done the brake service I needed before the snow storm arrived! I would highly recommend the Lake ridge NTB location if you want your vehicle serviced done efficiently. I can’t thank Kevin enough!!

Made a quick phone call into the shop and was told we could come on down. Walked in with a slow leak and turned out to be the valve stem on the tire. Service and staff was great and quick, seeing as it was not a scheduled appointment.

My engine light came on so I stopped by and they immediately came out to my car with the unit that plugs into my car and reads what the problem is. They found the car needed coils and they recommended new spark plugs while they were in that area. They could do the work right away and they did so. When my tire light comes on I also stop by and they check the tires and air them for no charge. The friendly service is much appreciated! They always either take care of me right away or let me know when they can help me. I really cannot say enough how kind and helpful they are!

We travelled from Florida back to Canada! We got a nail in our tire and stopped here desperate to get back on the road for our final 14 hour drive! They got us in immediately and the service and friendliness was incredible! I highly recommend!

The NTB at The Pointe in Robinson Township, Pa did a great job servicing my flat tire. Trent and his staff was very kind and helpful in taking care of the flat tire issue. Perfect service and above and beyond to get me back on the road. This is what service is all about! Thank you Trent and staff!

I had a disappointing experience at this location. The coordination was poor, and the customer service left much to be desired. I visited for a suspected flat tire and was initially told that the service would take about 45 minutes. However, after two hours of waiting, I still had not received any updates. Due to a prior appointment, I had to leave without my vehicle being serviced. Despite the significant delay, there was no offer to prioritize my service, and the service representative seemed indifferent to my situation. Overall, I was quite frustrated with the lack of communication and support.

They absolutely saved me, had issues with another shop refusing to change my tire unless I got all 4 even though my other three tires were brand new and had just gotten bad luck with a nail. NTB took a look and was able to get my new tire on in less than an hour. Love these guys. Will be doing all my car maintenance here from now on.

I made an appointment the night before and they had a very quick turnaround time the following morning. Very professional and helpful! The cost was affordable from what I had looked up online the night before as well.

Christine walked me through the options and came to a great solution for my tire needs. The crew had me back on the road again within the hour! I’ll be back to see these folks the next time I need tires…You can count on that.

One of the better tire places I’ve been to and the manager Reggie is a very good and knowledgeable guy. One of the better managers I’ve met and the service is super fast and there always willing to help you save money. - RJ

Walking in I was greeted with a smile and good customer service. My tire was flat and I had to get it replaced before work. Bad situation but the personality of all the workers made it light hearted and left me smiling.

Service was professional and timely. Got 4 tires changed and an oil change within the time expected. Saeed was able to help with further discounts I was not aware of. Many thanks! The location in Chantilly is ideal and speed of service is great.

#** $179.99

I purchased tires for my GMC Sierra truck sometime in the last 12 months. I came in for a tire rotation and they never put a locking lug nut on my right rear tire. I noticed this about a month later and brought it back. Replaced all four locking lug nuts because having a key for one tire makes no sense. When I originally purchased the tires for nearly $2000 they never placed the account on all four tires. I explained my dissatisfaction to the manager at the time. He said to come back and ask for him and he was going to give me a free oil change. I called today and spoke to Ken. Told him that what the manager said and Ken denied the free oil change. I further asked him to pull up my account and he sees that they forgot the lug nut on one of my tires with no mention about the missing caps the previous time. He further explained with nothing in writing he’s not doing anything.

They took us in quick! Great service and a really nice waiting room! I always go here for my car services. I’ve had two alignments and general service. The environment is very clean and staff are very friendly

Great communication, always good work. Thanks. Really appreciate the honesty on my statement inspection. They let me know I passed but recommended I replace my rear brakes and brake fluid. I always appreciate an honest evaluation of my vehicle.

I am very dissatisfied with my service on 10/30/24 at 1909 E Joppa Rd, Parkville Maryland when I purchased 4 new tires and an alignment for my Tesla. I was quoted 45 minutes and left 3 hours later. When I left the store I thought it was strange that I did not receive a copy of the alignment sheet but thought maybe it would be emailed as it’s been a bit since I had service there. When I left, my vehicle was pulling to the right. I went home and upon starting my car again I had a significant amount of safety alerts, not allowing me to safely drive. I also had multiple alerts where the tech was using the emergency door handle which could break my window. Upon speaking to Tesla, I was advised to drive directly there. They determined that the alignment was so far out of specs that it caused the safety functions to kick in. Tesla had to do a diagnostic on the system to determine cause and re-align the vehicle at an additional cost of $470.

I had to get new tires for my 2020 Ford Edge. I thought I would give NTB in Monroeville, PA a try. Peter was extremely thorough in his explanation of the service warranty for my tires, which I did purchase. Oftentimes companies try to take advantage of women when it comes to car repairs and/or purchase as it relates to a vehicle. However, that was not the case and I am was very please with service I received.

Kayla was my support staff at the market st location. I was greeted with a smile and questions were answered promptly and thorough. The desk person before her dropped the ball on my four tire time frame. She quickly assigned techs to expedite my service along with a strong apology. What was most noted was she never pointed fingers or laid blame on the other person. This demonstrates a strong commitment to team work. I exited the building with a better expectation for my next service. As the owner of a large construction company her versatility handling my concerns and the mass amount of other task simultaneously is a sought after employee.

This shop is always busy. They have seasoned team with a manager who has been there for years now. The team Always keeps me up to date on the manufacturer suggestions for my Car because I never know what’s due and I want to maintain my car. They perform alignments, stare inspections, oil changes, maintenance, tuneups, all Fluid exchanges, suspension work and even headlight restoration!

I am writing a review for the Fort Worth location off of North Tarrant. I wish I could remember specific names, but the gentlemen there were wonderful to me. They answered my questions and got my battery replaced quickly. Thank you for your professionalism and care when it came to my needs.

They were friendly fast easy to work with and great salesman. Would definitely use them again. We needed our tire repaired they did it in about 20 min. I would recommend to family and friends. Prices were reasonable.

Had a tire that was losing air overnight. Stopped at NTB 4563 Newport News to have it looked at. Marion and Walter took care of me right away, fixed my tire, and got me to work on time. Appreciate them both and the new guy.

Chank and his crew have done it again! They provided me with the most professional and quick service I've experienced in a long time. I was thrilled to see Chank back at the shop! Just before Thanksgiving, my daughter-in-law and I were out shopping when I realized my rear tire was flat. After adding some air, I managed to get to NTB. Nya, the assistant manager, quickly assessed my tire and informed me that I had not one, but TWO nails in it, making it unrepairable. Chank and his team went above and beyond by ordering a new tire, changing my oil, and inspecting my car—all before we left for the Thanksgiving holiday. I would 1000% recommend the crew at NTB on 5890 Brook Road for their exceptional service and commitment to their customers. Thank you, Chank and team!

Nov 30, 2024 - 5809 Nolensville Pike, Nashville, TN. Went in to see if leaking tire could be repaired - took me in right away, found the problem (roofing nail) - repaired the tire and sent me on my way - all in 30mins. Great experience.

I have brought my cars to the NTB Mt. Juliet location multiple times this week for various services such as Tires, Oil Change, Alignment, Brakes! Dylan, Caleb and staff are always top notch and professional and treat us with respect every time we come in! They do a great job and are very knowledgeable and professional!! I will continue to bring my business to them! Please check them out!

I declined their services because I felt they were taking advantage of me (overcharging and adding issues). They took forever to give back my vehicle after declining, changed setting on my vehicle, and received stating I missed my appointment and need to reschedule.

Wow!!! That about sums it up when dealing with this company. Purchased tires in November of 2023. Starting having major vibration in both the front and the back so I scheduled to have the tires balanced in August 2024. After waiting an hour and a half, I was informed by the technician that my tires were defective and that I needed to contact the manufacturer to file a warranty claim.

I can only speak for the NTB on Military Highway and my personal experience. I had to drop my car off, then I had to call them about my car around 12. They stated, "Oh its still in the parking lot, from yesterday." They open at 8am. Okay they call back with a price. I said, "No thank you." I had to call back myself the next day and ask was my car done. The supervisor stated, "Oh I forgot about you and Dave should have called you." Get there and "DAVE" was rude. I mean hand in my face, arguing in front of customer rude. He was rude cause he really didn't know what he was doing.

Today I realized I had a nail in my passenger side tire, I came to NTB as soon as it was recognized and immediately I was greeted with smiles from Kenneth and William. These gentlemen are extremely professional and helped me right away. I was in and out within 5 mins of arriving. Thanks to the speedy work of Sharif!

This tire shop was so welcoming, also very quick and at a good price range. The customer service was one of the best to keep me informed on my car status and were always just a phone call away for all my needs.

Just an unfortunate honest review. I trusted NTB to replace my struts on my Jeep. Immediately after the job, the Jeep braked awful and made a scratching noise. NTB didn't hear or see anything wrong. I brought the jeep to Mavis. The dust shields and the tie rod locks were loose. Mavis tightened them. As I left, the jeep still doesn't drive right. Still knocks bad when I turn and brakes loosely. I brought it back to Mavis. After a test drive, now they say my CV axle is bad. I brought it to another mechanic and found out the CV axle is good. The struts were installed wrong and the wrong part.

Scheduled an appointment for tire rotation, oil change and fluid check. Too busy at my appointment time. Was told to come back at 1. Went back still too busy. Back again at 3. The job was done but not completely. I was told by both the mechanic and the manager that I was "good to go." Got home and discovered that my tires were not rotated. Was told I needed brakes and that wasn't true either. When confronting the mechanic and manager was informed that they never suggested the brake repair, they simply responded to my wife's inquiry when NO inquiry was made. Addressed the issue of the tire rotation and they suggested we bring it back to them so that they could do that for us and offered to refund our money for the oil change. So very disappointed with the entire experience. Not being able to trust this company, is a disappointment and we won't be using them moving forward.

Manager was very helpful. Very quick and worked with my job schedule in replacing two front tires. Went the extra mile when they discovered disintegrated boots, tire rods going bad and causing bolts to loosen and knock alignment off, as well as axle age. Actually took me in the shop and showed me all of the parts needing replaced as well as explained why. Definitely go to NTB on Quioccasin if you want great customer service as well as honest work done on your vehicle!!!

My Truck, a 2011 Dodge RAM, displayed a "SERV4WD" light for several weeks. It has been doing this off and on for several months. So I took it to NTB and Chino the manager hooked up his Analyzer. After reading its results and doing some searches, he had me pull the truck into the garage and they inflated the tires to 36 lbs. The light cleared. So after taking 30+ minutes of his and a mechanics time, there was "no charge". There was no recommendation to change the transmission fluid or replace a filter or $$$ charge. It was a free courteous service! This is the 2nd Great Experience I've had with this business and this person. I believe you can trust this business and NOT get ripped off.

Staff was very professional, prices were competitive, and service was timely. Technicians found an issue that I forgot to mention, informed me, and fixed it. Pretty much a perfect transaction = highly recommend.

Just had the best experience at NTB in Bethel Park. The professionalism from J. ** was outstanding and was taken care of immediately. Having Interactions like this makes me want to continue using the services of NTB! Much appreciated good sir.

I called to get quotes for 4 new tires for my Camry. I had the exact tires I wanted based upon Consumer report ratings. They gave me a quote via phone for the tires, wheel balancing and all other fees and taxes. I then paid $25 for the tires since they had to order them and made an appointment. They told me online the price was around $800 including everything and it would take about 1-1 1/2 hours to install.

NTB used to be great until Mavis took over. I have always been a regular at the Hagerstown location, but management has changed completely, and things aren’t the same. Recently, I had an incident where I found a screw in my tire, so I called to ask if they had time to repair it. The gentleman on the phone said, “Yeah, of course, come on in.” When I arrived, I was told I would have to leave my vehicle overnight.

ALWAYS get top tier service here. Bob, Rich and Adam are the best!! I can always depend on them and their team for great maintenance and service for my car. Always experience good customer service and my car is serviced as requested promptly. I’ve referred friends and family that bring their vehicles here also.

Unfortunately, today I have to give this company a unsatisfactory review. They refused to service my car because a previous default at their 100% fault. NTB TIRE off Warrick Blvd in Newport News, VA refused to service my car because I had "previously cost the company money". Story: I had 4 new tire placed on my car, and during the process 2 of my rims were damaged by their employee . The damage was noted, repaired, and paid in full by the tire company. At the time I was happy, and willing to return as a customer because they "righted their wrong". A few months later I go back to purchase another new tire, and was told that they would not service my car because I had previously cost them money.

I am very happy and impressed with the customer service and work done on my Nissan Frontier. The associate at the desk (Johnny at GP, TX) was attentive, explained the work and how long it would take. Great Job NTB. Definitely going back and referring friends and family.

Kudos to my good Samaritans, Jay and Marco! I am very grateful for your kindness in the afternoon of September 26,2024. You are both exceptional and deserve an accolade for the amazing things you've done. NTB is blessed to have you!

Service was awful at the Short Pump location in Glen Allen, VA. Went in for an oil change and tire rotation. I went to check on how much longer it would be and my car had already been pulled around and had not been informed it was ready. I went out to my car and my tires had not been rotated. Went back in and told them and the guy's response was to ask if they were supposed to be rotated and looked at my invoice.

"I had the best customer service experience ever at National Tire Battery Center, thanks to a courteous and patient young man ( Christopher **) who serviced my car in Beltsville, MD. He was not only very polite but also incredibly informative, answering all my questions and explaining everything thoroughly. He even offered me water while I waited, which was such a thoughtful gesture. His attention to detail and commitment to making sure I had a great experience really stood out. I highly recommend this location and appreciate the excellent service provided!"

NTB, aka Mavis, as of Apr. '24, has continued to give quality service that is above and beyond the standard for the industry. I buy the tires, rotation and balance plan and the max. Allowable Alignment package for the family Van (Honda Odyssey). I have dealt with Marion at TCB Store 7385 from AUG '22, And most recently at Mavis Store 4563 SEP '24. TECHS come and go but two that come to my attention are "Lurch" who addressed tire pressure AND found a nail without being told to do so, during routine tire rotation. And Malachi who discovered loose wheel bearing noise...and a stripped stud and lug...during routine wheel alignment. All three are to be commended for their attention to detail, to their concern for my family's safety and for just plain good old fashion fair business practices.

I had an emergency while on the road with my RV. I went to the store in Baton Rouge, Louisiana and they had my size tire for my RV. The guys there were super friendly, and they agreed they could work on my RV. They did it super fast, and did a great job, and I was on my way!

They treated me like a daughter and not a single woman they could take advantage of! They worked with my budget and made sure everything was taken care of! They were knowledgeable, kind, and extremely efficient! I highly recommend NTB on Brainerd Rd! 10 out of 10 rating!! Wonderful people and I will go back for all my car needs!

Upon discovering the NTB St Andrew's location was no longer open for service, I went to Harbison Blvd not far from me. Nosay impressed me with his kindness and thoughtfulness. I was there for an oil change. He was able to get me in and out in record time! I understand why this location has 5 stars! Also a shout out to Juan that provided the oil change, very polite and courteous.

Had a car inspected with a 5,000 mile tire rotation done, drove it home and the tire indicator light came on. The tire pressure was good. Took the vehicle back to NTB and they called when the car was cleared for us to pick it up. Drove to pick it up and it was still on (in their parking lot). Left the car there, was called again for us to pick it up. Took it home, drove the car over the next two days and the light came on again. Returned the car again, and that same day they called later in the day so we said we would pick it up the following day. Traveled to pick up the car late morning and they could not find the key!!! Left without the car. Drove over again with a spare key. Arrived home with the car and had a message they found our key! (2-3 hours later) So… drove over again to fetch the key. In total, we lost count, how many trips to NTB (over 6).

Friday night I was packing my Chevrolet Colorado with my Grandson’s belonging to take him from Ocean Springs, MS, to New Orleans the next day for start of sophomore year of college, about 200 miles round trip. Checking tires and air pressures I found a metal screw in one. I put soapy water on it, and sure enough it was leaking. I didn’t want the safety risk of driving to New Orleans and back with a punctured tire. Now, try to find a tire service open on Saturday morning! NTB on Bienville Blvd was my second stop. They were very busy, but a gentleman named Frank listened to my dilemma and worked me in. They repaired the tire and checked the others for damage and pressures in timely fashion for me to safely make the travel commitment on time and without worry. I found them helpful, polite, professional, and efficient. Thank you, Mr. Frank. I’ll be back.

I had my brakes replaced at the Cockeysville location. They didn’t add brake fluid when the invoice said that it was added. And a few other things that wasn’t honest about their service. I will not be going back there for any service ever (Cockeysville resident).

Back on June 1,2024, I had taken my 2014 Kia Sorento up to the NTB here on Joppa road in Parkville, MD., to have a nail pulled out and get patched, I had two tires with nail problems, so I had them both checked out. They came back and told me that the tires can't be fixed due to the tires having to many holes in the same areas, they said that I would have to buy another two tires to replace them, and they knew that I have Road Hazard insurance and they said that I would only have to pay about a 1/3 of the new tires, because my old tires had so much tread still on them, so I said great! So I had them put up front and they did say that my front brakes needed to be replaced and I told them that I will put them on later at home. So they put all four wheels back on my SUV and down the road I went!!

John from the Lake Ridge, VA store gave excellent customer service. Order a tire and I had same day delivery. Where I original purchase the tire for my Audi they told me it would take up to two days. I can't Thank him enough!

The manager/supervisor for the Battleground store in Greensboro, NC, provided excellent customer service. He greeted me outside, asking what he could do to help. When I explained that I was early for my appointment, he invited me inside and immediately took my information for a tire pressure check. At check-out, I mentioned that I had bought a warranty for the tires at the time I purchased them from an NTB in Concord, NC, in case the tire repair just completed was covered.

Good service and kindness in Ntb East Market street York PA. Ryan and Sharline they helped me with everything. I recommend them and the prices very low. The place clean and very fast in the service change oil.

Great experience! There was a lot of people to come help me get my quad tires and rims changed out. It took them no time at all and they were more than happy to change them for me and it was even a really good price!

I took my vehicle in to the NTB on Western Blvd in Jacksonville, NC for a FREE air conditioning check based on what was on the website. Appointment was at 11am, they didn't pull it into the bay until 1135. Were done at 1145, I'm watching through the window from the customer waiting area and NO ONE touched my vehicle the entire time it was in the bay. The Tech that pulled it in opened the hood and went and grabbed some wiper blades for another vehicle then proceeded to enjoy a cup of noodles. Desk attendant to me it was my AC Condenser and it would be around $700 to repair (but no one checked anything). Told him I'd think on it and may reschedule to get it done.

STAY AWAY from NTB! We have spent over $4K in the past two months for tires and brakes in two different vehicles. Everything they did has had to be replaced. They gave us cheap tires that didn't last from April to July. They broke the calipers so the brakes were grinding within 60 days. Both sets of rear brakes and rotors in both vehicles have had to be replaced within 60 days. This includes damage to the calipers that occurred while they were fixing the brakes. They put damaged calipers back on the vehicle. In both vehicles the brake pads wore out within 60 days.

The car service was wonderful and very helpful and friendly. They look out for me and felt taken care of. I will continue to come here at NTB of Waldorf in the future years. I've been coming here for a few years now. Thanks again.

I visited the NTB 290 and Spring Cypress…have never been more impressed with the service. The service is like it use to be. They were actually interested in my problem and assured me they would take care of it, and they did. I will let the community know. Thank you to you Chris.

I called the store and asked for tires. By the time I got to the store, Shane had them pulled down and was ready to go. His customer service is impeccable, service was quick and easy. I recommend this location.

I called about a tire and marlon was very helpful. He even helped me get the right tire for my car. I couldn't have had a better salesman and they were very pleasant and nice people. The store was busy when I got there but marlon got me out in a fast time.

Ordered set of tires and technicians could not remove wheel locks. Sent to two stores in which I received the same excuses. What kind of tire shop NTB has become with incompetent people with excuses. The stores need training or replace technicans.

Went in to have a tire plug put in for a nail in my tire. I waited several hours so I didn't get charged but when I got home I clearly see that my new rim was damaged. The lady I worked with was very nice but the trainee obviously left tool marks on my rim. I drive a Challenger in mint shape so this is very upsetting. I can't say that I will go back there again.

I am very pleased with this place, Red got me in and out with just a little wait! Very professional and a great attitude. I also had a question about something else on my vehicle and in 2.5 seconds he had an answer for me insuring me that it could be fixed with no problem. I wouldn’t go any place else. I highly recommend NTB for your oil change, the in and out doesn’t get any better and if you are looking for professional employees with a great attitude and on the job ASAP. Don’t walk, RUN, they got you.

I recently purchased 4 tires. They called me and told me I needed rear brake job, pad down to 2 mm and won’t pass inspection next month. I declined since I can do it myself. I purchased new brake pads and rotors. When I took them apart they were maybe 30% worn. Easily good for another 20 miles. Nothing was needed. I went back. The manager denied ever telling me I needed brake job. He called me a liar. I have his voicemail. They are scam artists. Wanted to change brake fluid to and charge me $800. They give all tire dealers a bad name. This was the NTB in Burke VA. They are crooks.

The service was courteous and honest. We had an issue with all of the console lights coming on and not clearing. The NTB techs were able to diagnose the issue even though the machine didn't give a direct error code. The techs did not try to upsell unnecessary procedures or offer services that they were unable to provide. They explained what we needed to do and how to go about doing it. Great service!

I’ve been coming here for years, they are the Best!! Redd is amazing, he will definitely do his best to assist you. I LOVE IT HERE!! I only choose these guys to work on both my vehicles.. They are very very good at what they do❤️.

They have consistently provided reliable and efficient service. The team is knowledgeable, friendly, polite behavior and always goes the extra mile to ensure customer satisfaction. I trust National Tire & Battery...

I was extremely satisfied with the professional service of the agent. I’ve been here before and love the service. My tire was readily available. The wait time was remarkable. I was in and out within an hour. They put my spare in the car and discarded the damaged tire. I highly recommend them.

I feel like I got ripped off by NTB. I went in for an alignment, oil change and inspection. The technician informed me that the right front strut needed repair and I chose to do that at a later time. I have a friend who's a mechanic and I knew he could do that. When I talked to my friend, he informed me that I'd have to redo the alignment after having the front struts repaired. So why did the technician do the alignment anyway as he knew I would have to do it again when I got the repair?! Also, he failed the inspection because of the strut. Why do the inspection? Why not inform me to have the work done to have the strut repaired and then we can proceed with the alignment and inspection?! That's good customer service. Now, I'll never use NTB again and in conversation, I have nothing good to say about them!

Prior to being acquired by Mavis I would have rated this location 5/5 stars. I took my Jeep in this week and told the employees I needed to have the thermostat replaced, which I stated repeatedly, as this has been a reoccurring issue over the past several years. I later received a call and the employee assured me it was not the thermostats, but just a bad hose. Okay cool, run it… for $387.

NTB service and integrity has declined since being taken over by Mavis.com. Went in for Oil Change & tire rotation - noticed the priced went up - understood as supplies and economy are impacting. However my concern is that NTB is giving their customers a $20 Rebate for Valvoline Perks. When you go online to submit it - NTB is not listed. I called the Valvoline Perks rebate service center directly - NTB McKinney TX is NOT listed on rebate perks. The rebate is worthless. I went back to store. Spoke to the manager directly. Rebate is not honored. Service and Integrity has degraded and they will also lose customers.

I came there because my tire was going flat. Come to find out, had a nail in it and they fixed it quickly and was very nice and pleasant. Thank Goodness the shop was close by so I could get my car there quickly for them to fix it.

I have had some work done on 2 different cars, and I would recommend them to anyone. No waiting, fast service, and overall good work. I will keep taking my vehicles here! I also know some other guys that have had the same great service as I did.

I had my oil changed and tires rotated and other fluids topped off. The staff was very friendly and very helpful and the prices reasonable. I have bought tires from NTB and used NTB for service before and will do so again in the future. Good experience. Would recommend to a friend.

In the first 90,000 miles I never needed brakes or rotor replacements with the stock parts from BMW. I spent over $800 for replacement of front and rear brake pads and rotors. Within one year and 35,000 miles my rotors now have "hot spots" that cause a high pitched squeak that is extremely loud. The high mileage is due to my work being 60 miles one way freeway. My brake pads have little use which indicates a low level of brake use. Even though it has been on year I am out of warranty due to mileage and would need to pay for rotor replacement. I tried to have the technician understand that his parts were of poor quality since my original parts did not have this issue at all.

Got me right in, and were very professional. Helped me to get what I need, and even the stuff I didn’t even know needed to be replaced. They are fast, and have comparable prices. I would definitely come back, and recommend.

Realized my tire was low and it wouldn’t take air. I was certainly going to be late for my nephew's wedding. I went to Walmart, they said 3 hour wait…. Drove to NTB and they got me in right away AND didn’t even charge me to fix the tire. I made it to the wedding in time!!

On December 15, 2023 an employee at the Aiken, South Carolina NTB Service center wrecked my car and backed into another vehicle. Since that date they have been avoiding phone calls and messages both at their local office and at their corporate office. I have a police report that clearly states their employee was driving my car when the accident occurred. If NTB doesn't have enough integrity to do the right thing when you have a police report, imagine what goes on behind the doors of the service center. We just want our car fixed! No, this isn't going away peacefully. The only question is, how hard does NTB want to make this?

I collected a screw in my tire over the weekend and NTB was able to fit my car in the same day. They have great customer service and were polite on the phone. NTB is also located close by which made it even more convenient.

I took it in for 4 tires I was half and early. They took it in right away and told me a hour and a half. There was 1 other car here besides me. They had 5 guys working. Too much time talking and screwing around.

Jonathan, provided exceptional service and excellent advice. He guided me through the process of selecting the tires I needed for my vehicle. He was an amazing young man with a great personality and friendly smile.

Went into the store after visiting a few different auto places to have brake inspections. After telling them I need a brake inspection, (I wanted to see which was the best price and which I could possibly afford) they tell me I need a control arm and brakes on the front of my vehicle without removing tires or really even inspecting the vehicle. The vehicle was maybe on the rack for maybe ten - fifteen minutes. The rest of the time was spent “discussing” how full of crap they were. They have lost all of my business as I have used them previously for a few different thing on a couple different vehicles.

I come to NTB for all my tire issues and alignments. They take good care of everything in the car and treat my car with care. They are fantastic at their job and very friendly. I typically go to them after I get a quote from my dealership and of course, they are wanting a lot for two tires so after I get a quote from them, I call and see what NTB and see what their quote is and it always surprises me of how their prices are reasonable.

I brought my car NTB in Mandeville to get an oil change and tire rotation. When I called to make my appointment, the lady over the phone asked me if my information in the computer was still correct. I explained I no longer had that vehicle, gave her the correct vehicle, I also explained that I had a coupon on my phone, asked her if I needed to print it out or just show it to her. She said I could show it. When I got to NTB and Mandeville Matthew, the store manager checks me in, Ask me if I still have my Solara (which was two cars before this one). I proceeded to explain that I have a different vehicle, I also show him my coupon. He proceeds to tell me that I need to use the coupon online. I then explain to him that I had just spoke to the lady on the phone and she said it was fine Matthew, the store manager has the nerve to tell me that I’m lying, but he’s going to do it this one time. The time is 2:03 PM.

Absolutely trash service, visited Reston, VA. Had an appointment for purchasing tires, there was no one at office, couple of customers already were waiting, they wanted to leave without finishing their service because waiting too long, after 10 mins one guy came. His name is Sam? He started yelling to customers without reason. He was being extremely rude I was shocked. Before visiting I already set product service through online & confirmation but they didn’t have it. I tried to wait but I couldn’t stay with his rudeness, it was worst experience with retail businesses in my life.

The guy who sold me tires for my 2002 Sonoma. No traction and funny, finally looked at tire and reads for trailers only. Are they trying to hurt us?!! This is egregious. Look it up trailer tires don’t work on a car.

Obtained an inspection of my AC for my truck. Was provided input on the repair and costs. I agreed to the repair and took the vehicle home. Noticed the next day that the AC was not working and that the outside breeze was cooler than my AC. Brought the vehicle back only to be told that they basically missed $600 in cost and they wouldn't charge me for the recharge of the coolant.

NTB store location on 22180 Farris Green Rd in Porter, TX 77365. Run from NTB and their leadership. District Manager ** would not return my call after 3 requests on 4-13, 4-17, and 4-19. I spoke with Manager ** on two of the occasions. My wife experienced a flat tire on 4-11 and drove to NTB. Associate ** told her the tire was ruined and could not be fixed because the object was on the sidewall. ** tried to sell her a new tire. When rejected, ** put the spare on.

I submitted to Corporate & received this response back: They received the email and they opted to take internal actions. Rebeca ** Customer Service Specialist. – - Not even sure what “Corporate opted to take internal actions” means?? • I have been a customer of NTB for 25+ years. We went to PW Co location for 15+ years. We received excellent service for all of our family vehicle needs. We moved & have gone to another wonderful NTB location for the past 10 years. Always receiving very personable caring customer service.

Customer Service SUCKS!! JUST HORRIBLE!!! On Tuesday, Feb 7, 2023 I walked into NTB on 45N & 1960 Road in Houston, TX around 5:00pm. Two ladies were sitting at computers when I walked in and neither one of them ever looked up nor did they acknowledge me. I mean they NEVER EVEN LOOKED AT ME!! One of them even picked up her cell phone and read a text. I stood in line for a few seconds realizing no one was going to acknowledge me NOR help me. I turned right around and walked out the door!!! HORRIBLE!! I WILL NEVER GO IN ANOTHER NTB again. I have told at least 10 people about that experience and will continue to tell others NOT TO EVER GO THERE!!! Think they did that because I am a ** woman! That is why I believe they refused to help me!!

NTB must thinks its customers are stupid. First they tell me that my tire can’t be repaired because of dry rot. Then they process to say all four tires have dry rot. The tires only have 20,000 miles in them and they aren’t that old. Anyway, they give me a quote to replace all four for over $1,000… seriously! After I tell them that I’m only replacing the one, magically the only tire they have in stock is the most expensive one for $141. But nooo, that’s not the real cost. There’s another $45 for what I think is a bunch of **. They didn’t try and offer any explanation, when I asked questions they could hardly explain anything, and to top it off they just weren’t that friendly. NEVER EVER COMING BACK!

I brought my car in 1/14 for a routine oil change at 9:30AM. 5 hours later I am still here because ** “accidentally” drained my transmission fluid in my Hyundai instead of the oil. Apparently not only did they mess my car up, they don’t have the proper machines to fix it. They went next door to another shop to ask them if they could help put the transmission fluid back in the car. The other shop told them I would have to wait until 5PM until they are able to help me. I will be pursuing legal action especially since my transmission was drained without my permission as well as the fact NTB is no longer able to service the vehicle. This is at 14814 Baltimore Avenue Laurel Maryland 20707.

I reserved time and dropped my car at 9:00 AM. I got my car at 7:30 PM. For scheduled maintenance. No explanation no follow-up calls why it takes that long. When I called in myself- only answer, "We will have your car ready end of the day by 6 PM." At 6:00 PM, I went to pick up my car - it was not ready. They gave me keys at 7 PM. I asked if they change the Oil, front desk person said no. To my question, "Didn't you check your computer records what my car is due for." He said, "It does not work that way." I demanded to change oil- they rush changed oil in record 20 minutes? It takes longer than that just completely flush old one. Thus I suspect, they did poor job. To my concern that it took too short and I am not sure if they did good job, this person told me "next time you come, I'll decline you". I said, "You won't have to - you just lost a customer." I had high opinion about NTB, but one person ruined it.

I recently used this company's website to locate and schedule the installation of two tires. There were 2 options for continuing to schedule service - one was pay in store, and the other one was contactless payment, which is the option I chose, since I wasn't going to be with my husband when he went for installation. I had to input my credit card information, though the website does state that the card won't be charged until service is complete.

I went to the Nolensville Rd NTB and was in and out in no time, the staff was professional and friendly.. I'd recommend them to all my family and friends.. You won't be disappointed with the prices...

I took my vehicle to the National Tire and Battery shop located in Houston, Texas for a simple oil change. A couple of days later all the oil in my vehicle leaked out resulting a total destruction of my engine. I spoke with the NTB manager and she contacted a claims adjuster with a insurance company named Sedgwick. Since then I have heard very little from NTB or Sedgwick, and when I finally heard anything from them it was via an email in which Sedgwick's claims department stated that they do not share inspection reports with anyone (including the actual customer) and as a result I am left without transportation through no fault of my own. I warn anyone if they are thinking about bringing their vehicle to NTB for a simple oil change.

Booked a 1:00pm appointment to have 4 tires put on vehicle. 2:30 and vehicle hasn’t even been touched and there is no one else waiting for service. Don’t waste your time at this location, they are obviously in no hurry to do any work but willing to overcharge you.

If I could give this store in Marion Ohio a -5 I would. As someone who works in the people field I would recommend highly HIGHLY staying away from this store. I ordered from Tire Rack and had 4 brand new EXPENSIVE tires sent to this store as I am from out of town and didn’t know which “service provider” in Marion from another. I NOW know Katz Tires is the place to go!!

#NTBsucks. 9:30 appointment for brakes and oil change. Car didn’t even get looked at till almost 1:00. 4:00 and car is still not done yet because they overbooked appointments. Even the person working the front of the store admitted their online system caused them to overbook. And all corporate 800# would do it offer me $150 coupon, and tell me, “I’ve had to wait for my barber appointment because he gets backed up, it happens.” Except your barber doesn’t have your transportation, you can leave.

I tried to do my homework before getting new tires installed on my truck.. Per the NTB website they had tires that were $200.00 per tire.. This was an acceptable amount so I requested two be ordered and set an appointment for a week later. The Thursday before my appointment I was called and advised that they didn't have the tires in and none were available in my area.. I asked what was available? After some research an off website brand was offered.. I thought at the same price.. The only tires that could be found now were $375.00 each.. This was a serious gouge to my wallet. They offer "price matching" but that was no where near the same amount as the increase in tire cost.. Then there was the tire pressure sensors that were installed but not set?? Low Tire Pressure warning is still going off.

I would give them 0 stars if I could. Took car in for safety inspection and they told us we needed new tires, brakes, and rotors all around. They were not expecting my husband (who is an engineer) to do it himself because the brakes and rotors were well within acceptable limits (published by PA DOT). We told the technician and showed them the old brake pads. No plausible explanation for the inspection failure was provided. They agreed they were within limits but came up with excuses like "they are allowed significant discretion in failing the brakes" (they can fail good brakes). They also claimed they removed all the pads for inspection which is very suspect for a $40 inspection. These inspections are being falsely rejected due to incompetence or to drum up business. It cost us money and time to put on new brakes that did NOT need to be done. We gave them a chance to rectify the situation but they failed to do so.

Bought new tires for motorhome. At install there was poor work done and had to go back. One tire went flat with only 6000 miles. Took back to original store with appointment. Over 2 hours later rude employee stated tire was road hazard. I drove the vehicle and did not hit anything. When challenged the "Service Writer" just walked off. Never spoke with a manager but they had me. I had to buy a new tire. Alton, IL store is bad! I will never buy another tire from NTB or have any service!!!

We have been going to the local NTB in East Brainerd, Chattanooga, TN for years. These guys are not only reliable but honest and have never tried to screw us over. The place is always clean and tidy and they take respect in what they do.

Not honest. They refused to do oil change because they are super busy and since I had an appointment they wanted me to do a check engine light first. I had many oil change at this store with engine light on my 2 odyssey’s and one accord. Not trustworthy store especially the manager. Will never come back again or recommend people to use their service.

The overall service regardless of the location is not what it once was. No professionalism or company customer service training is apparent. There is no consistency in how the service advisors communicate and you never know who is in charge or who the store manager on duty is. I recently purchased a new set of tires and the next day found a missing lug nut and 2 other lug nuts that needed to be torqued. I called and they ask me to bring it in to check the torque for safety but denied the loose lug nuts and did not own up to the missing lug nut. They also don't have adequate records on file for your registered vehicles. I'm a long time customer and spend thousands with NTB yearly. I'm looking for a new service provider.

I felt compelled to leave this review because of the horrible customer service I received from the manager name ** from the 5890 Brook Rd. 23227 location today. I ordered 4 tires from a merchant on Ebay and purchased the installation service from Ebay as well via NTB. The wrong tire size was ordered incorrectly by me. The manager acted like he wanted to assist me with returning the tires via FedEx so he took pictures of the tires, email them to me and printed out the return shipping label. I noticed a few weeks had gone past but the tires hadn't reach the original merchant so I called the manager again. He says the tires have been sitting at his store for 2 weeks and he didn't know what to do with them.

Caylin one of the staff/managers was helping us with the diagnosis. While explaining things to me we touched on a warranty issues and he suggested, to check out my warranty and find if the engine problems might be covered. I checked and found out that the intake and exhaust solenoids were covered by my warranty and the Chevy dealer also found that the timing and balancing chain were also bad and needed to be replaced also covered by warranty. I can't thank Caylin enough for suggesting that I check on the warranty. Also Amanda working the front desk, was so busy and working basically alone but she did it with grace, professionalism, finesse.

So, I had a tire emergency in Anderson, SC. I took my vehicle in for a new tire installation. I dropped the vehicle off for the service. Shortly after, I received a call from the store. My wheels have security lugs on the rims and they needed the special socket to loosen the lug nuts. I told them it was either in the glove box or in the rear storage compartment. The store closes at 6 pm and I received a call that it was ready around 5:45. I went to pick the vehicle up, was rushed out because it was bordering on 6 pm. I paid for the service and proceeding to leave. I stopped for shopping and as I was closing my vehicle up, I noticed something. What I noticed was black grease all over the inside of my beige leather interior... driver's seat, passenger seat, glove box front, armrests, carpet and door handles...

This shop knows nothing about car mechanics. Moreover, after they messed up my car, I escalated to corporate expecting to deal with civil people. Corporate said: okay we messed up your car but we will not refund you. Do not expect to be dealing with a corporation when you're dealing with NTB, it's only a cover they use to convince customers that this is a corporation that is concerned about customer satisfaction. They have actually told me: okay we did this wrong to your car and we will not compensate. Another person in corporate told me: it is your mistake that you chose a shop like NTB. I will sue them soon. Read about how many people have sued them before you deal with them, cause they have zero sense of accountability if they do something wrong with your car.

NTB in Port Royal is experiencing a workforce shortage, I was not going to sit for hours and wait, and was going elsewhere; It is only thanks to Tin **’s professionalism and management that work was done in a reasonable time frame. He did a great job balancing the shortage and adapting to customer’s needs. It takes brains and a lot of work ethic to succeed. I hope management appreciates him, I can't say that in 20 years of coming over to NTB I have had such professional treatment.

It was my first time there to get a oil change. I had a great experience. The store was clean, great customer service, professional, very detailed and they take pride in their work. The staff is friendly as well.

This is what I just put on Facebook about our work truck ok. Had NTB change 4 tires aligner the work van on Thursday. Shook real bad. They rec'd it at 11 this morning. I called at 3:40. They close at 4. They were just taking it back in the shop. Not a sound. Bad review to say the least! They are a real bad store. Will update after I get the truck back! Bet is is not today. I do need it tomorrow.

Howard and his coworkers were fast and very professional, great customer service, this was the Pflugerville one, will be going back for sure, very satisfied!??. I will recommend this location to my friends, very clean too! Love everything overall!

Took my car in for a simple flat tire. Taken into Harbison site in Irmo South Carolina. Quoted tire price of $65. When went to pay, the price was around 140. They called me from the shop to tell me that I needed a full set of tires, as the current ones were dry rotted and down to metal thread showing. I knew this was not true, as I had had the car inspected about 1000 miles ago, and tires passed inspection, and I had check them before I took them in. Move-in try to upsell me on On numerous services costing an additional thousand dollars. Beware!

My son took my car there on 2/2/21. Got service. One of the workers dropped my vehicle down and caused damage. I am very upset. It is now 3/2/21 a month later and they still have not paid for the damages on my car. An adjuster contacted me on 2/11/21 to come to my home to look at my vehicle. Kevin ** came out on 2/12/21 and inspected my vehicle. I received a call last week from the claims stating they will send someone out to inspection my vehicle. I advised this man it has been done already and it’s poor communication.

This NTB was in sc. Where there is no longer inspections on cars. I was told from ntb that state law will not allow a plug on a tire that has so much percentage wear. Such a lie just to make a sale. Avoid ntb. They are dishonest. And people should not bring their business to dishonest businesses.

** and ** along with the group of gentleman who work at 9255 Berger Rd of Columbia MD, I say Kudos and thank you for your honesty, professionalism and for being concerned about my safety. I bought a 2006 Chevy Colorado, with 53,000 miles, while the body and inside of my truck is in superb condition, however under my truck, my brakes were in shambles, along with other things. The gentleman told me, he could fix the brakes and rotors, but he would feel bad just bandage the problem, which was my bolts, shields, etc. My car was there 4 days, which was worth it, because I feel safe driving my vehicle, and I added value. Thank you for taking care of my first fabulous truck! Look them up in Columbia MD on Berger road.

1) I just received a CARFAX survey. The survey lists the work I had done on my vehicle. I purchased rear brakes and 2 new rotors. However, the invoice indicated they had the rotors turned. I asked about this when I paid the invoice. I was told, "That is how we write up 2 new rotors. It's done so the tech can get paid." I plan to sell my car in the next year. CARFAX has inaccurate information due to your store policy.

I went to NTB on 11/9 because my tire sensor was on. They told me I needed tires so I bought 4 new tires. When I got ready to leave the sensor light was still on. I got out and asked the guy why the light was still on. He said it would go off on its own. Week later light still on so I took it back. The guy said whoever told me that was incorrect so he told me to take it around to the garage and the guy will set it.

Made appointment for oil change 24 hours in advance. Still waiting after 2 hours and twenty mins. Will never be back. Rated a 1 because zero wasn’t an option. Watching technician work, I don’t believe he was qualified to do this service.

I would like to thank Smitty and Bryan at the SAVANNAH HWY location. These 2 guys are "Johnny on the spot" literally for our business and customers. I have NEVER been dissatisfied with any service "Smitty" and his team of service technicians have performed on any of our vehicles. Doesn't matter the make or model.... They get the job done professionally and in superb timing fashion. They will always be our go to for all services needed. Thanks again guys.

While waiting outside the NTB before opening I met a very personable service technician named James B. After the doors opened, I waited 10-15 minutes at the service desk while the manager set up the office and got dressed. At 8:10AM James B came back into the shop. Seeing me still waiting at the desk, he politely asked what service I needed. Front end alignment. He took my keys and took care of me right away. I want to express to James B my appreciation for his wonderful friendly customer service. Five stars!!! Thank you.

Went to NTB for repairs because my normal mechanic was out sick. The repair is around $500 in this area. The 1st NTB estimate was for $ 487. They called me at home and said oops it's really $ 1,087. I balked, they said OK & backed down to $ 557. They called back again and said oops, it's $750. I balked again, they asked "What would I (the customer), pay?" They finalized at $520 and I agreed. All figures are approx. NTB tried to trick me into paying more than 2x the original cost. If I wasn't street savvy I would have fallen for the con. NTB staff were very rude to me when I showed up. Not all people are rubes. Go to a dealer, or local shop but not NTB. The former have to be honest, the latter want to do a good honest job for repeat business. I tried to cancel and go to the dealer but it was too late - the car was on the rack.

NTB tire claims they offer a military discount. That's not true. You cant use a military discount if there any other discounts even though they may be a manufacturer discount. Sounds like they should say offer a military discount sometimes.

I recently had car trouble and in fact my truck broke down in the parking lot of my local NTB. After checking my vehicle the mechanic determined the cause of the breakdown and said they could fix the issue. The problem was they couldn't get the part for a few days. Normally that wouldn't have been a problem, but on this occasion I had my family including my two large dogs with me and no way to get them home. When I explained my predicament to the stores Manager, Richard, I was amazed at his response. Without hesitation he offered his personal vehicle for me to take my family home. To me he went far beyond the expected service and in fact saved the day! Thank you, Richard I will be a lifelong NTB customer. Highly recommend NTB Chesterfield Meadows, Chesterfield VA.

In June 8, 2020 my tire was slashed and someone strategically placed sharp tools by the rim of my tire where I parked. I was at Sam's Club in Montgomery when I discovered it. It was 6:05 pm and NTB was closed (but the entrance was still open). Their assistant manager, Corrine, came out and replaced the tire with my spare tire. (He put in air at first but the tire got flat in a few minutes - large hole.) Thank you Corrine!

Had tires rotated and tech left EIGHT lug nuts loose. Thankful to have made it home alive. Car wasn't driving/riding smoothly so went back to get it rechecked. Bad tire, so bought four new ones. The original guy, Dan, who we dealt with, was pleasant to work with and got us fixed up. Then a guy name Buddy overcharged me. I had to go back up and get it fixed and was treated quite differently by him while getting a credit for the overcharge. No apology for HIS mistake, and a surly attitude. We will not return to NTB because of this.

NTB, deceiving tire company, their policy is to take as much money they can, I purchased 4 tires with road hazard, 2 years later I had a road hazard on one tire. They want $112 to replace it FOR A TIRE WORTH $150, also they prorate after 12 months, Discount Tire charges ONLY THE ROAD HAZARD POLICY ($30) for the same situation and POLICY is good for 3 years. NO PRORATION. I will never do any business with NTB again, BE AWARE. READ THE POLICY.

Where do I start? I went to National Tire and Battery on South Kingshighway for simple oil change at my appointment time at 12 p.m. on Sunday August 9th 2020. Never completed. After 4 hours tires were not rotated as offered. I would not even have gave this place a star but it was required. Absolutely pathetic. Will never do business at this location again.

I went in with a rough running engine and it was diagnosed as needing a coil. They also said I needed front brake pads which I knew was coming soon. The quote was $1400 I asked what made it so high, they added on a full tune up and "engine clean defense kit" whatever that is. I dropped the add ons and got it down to $900. I don't appreciate the attempt to upsell me. If I didn't ask questions they would have gotten away with an extra $500 in charges.

I took off work to get some work done on my car. NTB called and canceled my appointment 45 minutes before I was supposed to drop my car off. Called up customer service and she hangs up on me. DO NOT WORK WITH NTB, unprofessional is an understatement.

Sycamore Rd, Petersburg VA location is filthy. Garbage laying about. Took 3 hours to get tires installed with appointment. One manager and one person working on 8 cars. Manager didn't give updates...nothing. Every customer ignored. Never go back to this dump.

Worst place to go, will follow up online in other places! I was told I needed a tire arm.. Made an appointment. After 2 hours they tell me not what I needed. It was struts! I could come back later. I said no. I called another local shop (dealer), got my struts AND BRAKE PADS for less than half of what the NTB were going to charge me! For struts they wanted $1192.67. I paid $563.00 for struts & front brake pads.. NTB never mentioned brake pads!! Female mechanic was gross. She stuck her hand down back of pants. I guess to pull out underwear or something.. Tackiness. Must be common practice as she was standing in front of 3 others.. When they had to me go to my truck to find papers of what they said was the original issues, male mechanic was using nothing but ** this and that. Do not waste time or money going here! And NO manager owner. NO one has responded!

I have had some terrible circumstances with NTB. Things like telling me a problem with my vehicles, me paying for the service and then finding out it is totally a different fix. I have thrown hundreds of dollars away due to misdiagnosing my vehicles (all four). I have also been a customer for 12-15 years back when it was Tire Kingdom.

Great customer service experience. Went in to change my brakes and rotors and repair time was ok. Would have given a 5 star but I called for a quote and never got a call back from the manager. Facilities are nice. Waiting room is small though. Overall nice people and good service!

I took my car to NTB in Greensboro N.C. to get tires and they recommended a fuel system tune-up for better gas mileage. When finished, my car was jumping and misfiring. They said the computer showed it was a human error and they would fix it the next day. My car would not drive more than 30 mph on the way home. The next day after having it all day, They changed the spark plugs for free (which they were fine when I bought it in) and within 3 minutes of starting the car (after they were suppose to have fixed it) it started smoking and burned the wires and the PCM (computer) went out. They were not at fault and the PCM would have went out eventually.

The purpose of my visit was for an oil change. I would not make it to my dealer, so I use this nearest repair shop. The establishment was nearly empty for a Saturday morning due to the shop mostly servicing fleet vehicles for companies. There little, but friendly pleasantries. The service was long, but quick (if you can understand that). Mostly male environment, so TV featured race car competitions and political news. I changed the channel to Hallmark!!

Been using NTB (Shrewsbury location) for many years. It's extremely disappointing how much their service and caring has declined. Went to them at least three times to address brake issues (after I had them completely replace it) and they were unable to do so. On top of that, the last time I waited there for three hours only to find out they forgot to take my car into their bays. Talked to their manager, said to bring it one more time - assured me it would be fixed AND I'd be reimbursed for the Uber ride. That was in Sep 2019. To date, they didn't fix it (I fixed it elsewhere) and no reimbursement of UBER ride, or the maintenance plans I have with them...as I will NOT be going to them anywhere. I understand sometimes things take a while to fix...but to forget to take my car in while I'm waiting there and then not to reimburse me is disappointing. I've told everyone I've referred to them to discontinue.

I have been going to NTB for my regular oil changes. Last time they upsold me on the synthetic because they were out of conventional oil, but failed to fill wiper fluid and rotated my tires without asking - I didn't want them rotated because I have new tires upfront, it's a front wheel drive and it's rainy season. I didn't make them un-rotate them and waited until 3,000 passed.

I went into NTB to purchase tires back in October 2019. They upsold me on tires and telling me they are offering a 70.00 rebate on the tires. It is now the end of January, 2020 and I still haven’t received my rebate. I purchased my tires on a Sunday in mid October and submitted my rebate online that Monday. The rebate company TBC has told me they have sent my rebate 4 times and they have verified my address. So they are now submitting the 4th card to me and I seriously doubt I will ever receive it. Biggest scam ever. I would never purchase anything from them again.

10 am, appointment for an oil change and repair of one tire. Didn't leave the facility until 12 pm, not acceptable. Have used NTB in the past, always average or a little above. Tire was unrepairable and I purchased a new one. Manager indicated car needed a front end alignment. It did not. I'm beginning to think NTB inflates, and tries to charge for additional services that are not needed. For example, two years ago, tried to sell me four new tires on a six month old, NEW car. I guess, shame on me for coming back. I will unlikely use NTB again.

We called the store at 7p to see if they could squeeze us in to get a headlight replaced. (My wife works in downtown Cleveland and it is dark both when she departs and when she gets back home). They were able to although they didn't really have any open appointments left. We really appreciated that! Joseph ** was very courteous and helpful and in fact had the repair completed earlier then he had thought. Thank you NTB! We appreciate it. : )

Friday, January 3 2020 I purchased a battery from NTB In Nashua. I told them I wanted the one they advertised, I didn’t get it cause they don’t stock it, I got one I didn’t want. The work sheet they gave me says they charge 61.00 for labor an hour, it quote on the work sheet they only took 30 minutes. They charged me $130.99 for the battery and charged me $150.99 for parts which was the battery and other parts they couldn’t what they were! They also charged me $6.10 for the use of their lift?? I watched as they installed the battery and NO lift was used!! I write this review after I went there today to question their charges to me, their answer was they told me before, but he wasn’t clear about the charges.

Do not take your vehicle to this place!!! I took my car there for a oil change, got 2 miles down the road and it died. Would not start up. The people working there forgot to put oil in it!! Locking up the motor. They will not take responsibility for it. Worst business ever!!

Be warned, idiots work here… I made a reservation for Dec 30, 2019 at 3pm to have an oil change performed. I showed up at 2:10pm, early for my appt, to find a pretty busy waiting room. On the wall, there was a screen that indicated that I was the next appt coming in. After Steve ** attended to two people in front of me, now about 2:30pm, I indicated that I was his next appt for 3pm. He wrote me up, I gave him my keys, and I told him not to do the tire rotation. So the only item I was there for was a simple oil change. I went back to the waiting room where I proceeded to do some work on my laptop. As I am sitting in front of the bay window working on my laptop, my vehicle pulls into the center bay. It’s now 3:34pm according to my in-car dash cam. Time passes by… it’s now 4:15.

I brought my 2015 BMW 650i Convertible I just bought the day before. I brought it in for a 4 wheel alignment and 2 tires put on and rear tires balanced. The steering wheel was and is a little the right off center is the reason I brought it in. It turned out when buying it, the lock was not inside the car so I couldn't get the wheels done or balanced. I ended up paying over 190 dollars and the receipt only showed a 130. I left not realizing and the steering wheel was still in the same spot as I brought it in, so I paid 56 dollars over the invoice and the alignment is the same way as I brought in. I called about the money several days later because they told me they would just put in back on my credit card. I called back and they said they didn't know what to do, corporate was trying to figure it out. What the hell kind of company is this place. It is quite simple just credit my card back the difference. Never again.

Made appt for tire repair of recent purchased tires from NTB McIntyre Square PGH PA. (Tire losing air, valve leaking). Even with appt minimum wait 1 1/2 hours. I brought a new bulb with me for burned out brake light and offered to pay if they could put it in. They said no, I would have to buy their bulb for $5 and $25 labor. I normally don't write reviews, but each time I've used NTB, I leave feeling I've been overcharged and wait is super long even with appt. When I questioned wait time, he said "if you schedule online, it seems wait is longer." I said, "I didn't schedule online, I phoned in."

I called the Westminster MD store yesterday to make an appointment for today. The person on the phone took my info and said, "See you tomorrow after 1pm." I arrived early to drop the vehicle off and the manager said they probably would not finish the car today because they were so busy. I said it is a 30 minute job. He became nasty, started entering my info into the computer and a price came up 3 times what was on their website. I questioned it and was told that prices had gone up. I said 300%, he said that NTB was raising prices. I said that the store, Merchant tire that NTB had just taken over was a good store but that I would never return to NTB. Typical Bait and Switch.

Keep up the great work. Btw... tire took 3 hours to patch and 1 hour to be put back on the car. Sometimes it's probably better to handle things yourself rather than shed money on an supposed professional service.

Went to NTB last year for 2 new tires. That part was easy. After the girl charged me for the tires, she also charged me for lifetime rotation and balancing which I didn't need because front and rear tires are different sizes. After the "technician" couldn't get one of the lug nuts off, I had to go show him how to do it. He said if he used an extractor he wouldn't be able to get the nut out of it. Again, I had to show him how to do it. Needless to say I didn't notice the extra charges until the next day when I looked at the readout of charges. I'll never, ever go back to any NTB for anything.

Camfield Corners, Charlotte, NC location. Two occasions. First, a simple routine inspection. Did not pass due to NTB (very strongly) recommending immediate service (by them) for something they aren't supposed to inspect. Yet they collected their inspection fee. The car is fine. Passed inspection elsewhere without a problem. Second, a simple oil change and tire rotation (different car). !!! They say tie rods are bad and the car isn't safe/undrivable. But they will be glad to fix it for $1,000. Had someone else look at it. No problems found. Bad business/manager going on at that location.

I bring my car in to have 4 tires mounted and balanced... I was told that the mechanic recommended that i replace the windshield wipers because there is some streaking and change the cabin air filter because it's dirty... Im thinking hmmm????... I just replaced the cabin air filter and wipers a couple days ago...then they tell me that there’s too much oil and i need an oil change... Hmmm???? I just got an oil change at the dealership a couple days ago... I dont believe that there’s too much oil there...

I had a 5:00pm appointment just to have my vehicle tires balanced and rotated. I did not leave until 7:10 pm. The workers did their fair share of talking to each other while my vehicle sat in the bay. I do not recommend the 1110 East West Highway (Silver Spring, Maryland), unless you have nothing better to do. I should have known better when the other customer in the waiting area told me she had an appointment but had been waiting for over 2 hours just to get an oil change!

I have been taking my Lexus to NTB for the past 4 years now. I absolutely love the NTB family. They have great customer service and they also get the job done in a timely manner. I love my NTB family.

I had four new tires installed on my Audi A4 and have had nothing but trouble ever since. First it was the TPMS (tire pressure monitoring system). I paid for all new sensors but got a warning light 2 miles down the road. I've had it back THREE times and today they swore they fixed it but just a few miles away the light came back on. Then I had the slow air leak in one of the brand new tires and they haven't been able to fix that either. If the sheer incompetence wasn't bad enough, you have to wait well beyond the estimated time for this terrible service. In repair attempt #2 I had a 10am appointment but at 10:45 my car was still not in the garage so I took an Uber home. So $600 later I do have new tires but one has an air leak and another reports a TPMS error. Going back a fourth time is out of the question so I just feel frustrated and ripped off.

Went to NTB on Clearview in Metairie, La. because one of my rear windows would not work. I was told that I needed a power window motor and regulator assembly which cost $419.79 plus labor of $104.39 plus other fees and taxes which totaled $597.80. I thought this sounded outrageous and after coming home and researching by phone and computer I ended up paying $401.94 at Pep Boys, saving $195.86. The part directly from the Dealership was $221.21 plus tax not $419.79 plus tax. I was being overcharged by NTB $198.25 just for the part. Having done business with this company for several years I feel that I have been duped and paid lots more for my purchases and services than necessary. I will not be returning and giving away my hard earned money.

I chose NTB for a routine maintenance (oil change, tire rotation, etc). SIMPLE THINGS... And every time I have gone there I have had problems with my car afterward having them work on it. Today, I took my car for the usual routine maintenance and not to mention the wait was almost 2 hours and my check engine was on. The lady even seen my check engine light on before I got into my car and she didn't say a word about it. I seen it when I got into my car So I went back inside to have them run a diagnostic test on it. The code was found, so they reset it so the check engine light went off and I was on my way. I thought..

I have purchased 3 sets of tires and have had NTB regularly maintain my 2 vehicles for several years. On 10/16/19, I had a scheduled service for a tire rotation and oil change for one of my vehicles. My son brought the vehicle in with a post card for a $19.99 Oil change, tire rotation, etc. After the technician tried to up sell him on a more expensive maintenance service and waiting an hour and a half, the vehicle was returned. In reviewing the invoice, I noticed that I was charged more than $19.99 and that the tires were not rotated. (These are tires I bought from NTB in January 2019, so rotation is always free.) I also noticed about a cup of oil on my garage floor.

Went to NTB on September 25 2019 with my 2015 Audi a7 with 55000 for a Appointment to have a oil change at 3pm. At 6pm I was told that I can not drive my car out of the shop. After the tech did the oil change it was making noise like something was rattling inside the motor. Had car towed to Audi the next day and found out something was dropped in the motor when oil change was done. Manager of that store was races. He refuse to have the car fixed the right way. Only thing they authorize was a or change then they had a assurance company come look at the car and to this day we're still without a core. They refuse to take the responsibility and pay for our core so now we have to get a lawyer involved at the Tech drop something down in the motor from a simple oil change.