National Tire & Battery Reviews

I called first and everything was explained correctly from that point. They was fair fast and acted like they wanted my business. That’s why I have used them for years now. Very good staff and would highly recommend them.

We have attempted to contact NTB corporate office regarding services provided in Austin, TX on Sunday, July 13, 2025 at your location, 13609 N Interstate 35, Building 7, Austin, TX 78753. A Radiator replacement quote of $1859.35 was reviewed and reduced to $1127.48. This service was to include after the radiator is replaced and the system is reassembled, it needed to be recharged with the correct amount of refrigerant to ensure proper cooling and function. The customer was advised during the service that the store did not have the "equipment" to do the recharge, and would perform a "work-around". This resulted in the vehicle over-heating the next day, and the manager, "**" then advised a radiator fan costing $707.31 would be needed.

The location at 5727 Reisterstown rd is perfect location for me. The manager ** and his crew is very good. They always there to help and take care of my car. I trust them so that's why I returned there whenever I need something for my car. Not only that they inform me when I need something that I'm not aware of. Good looking out. Thank you for very good service and customer service.

Ron at NTB in Owings Mills was amazing! Honest, quick and thorough. Tended to my problem with care and explanations. A pleasure! Kudos! When I 1st got into my car this morning and turned it on, I noticed my tire light was on. Immediately went to NSB and learned I had 25psi in left rear tire and 35 in the others due to a nail in my tire. Ron stated it could be patched and he did just that! He reassured me as to my safety and driving long distances. Very grateful for the service I received! Thank you, Ron!🙂

Great visit today. Would recommend to anyone. All the guys were helpful and kind. I would keep coming here for service to my vehicle. I would also recommend to family and friends. Thank you again for everything.

Called the Burleson store on the morning of July 7th to have a set of rv tires installed. Was told to bring it by after lunch. Ask if I needed an appointment and was told no. I showed up at 2:15 to have them installed. 2 hrs later, they came to my truck and told me they couldn't get it done before closing. Didn't have enough people or time. They could have told me that when I showed up, instead of waiting 2 hrs. This was not the first time with this store. Thought it had improved with new owners. Guess not. They will never get mine or my family's business again.

I went to NTB on Indian River Road in Virginia Beach, Virginia for a tire repair. So I walked in and asked the representative if they do tire repairs. His answer was I’ll get to it when I get to it, I got thousand dollar job. Regardless I felt his should have been sorry we’re back it will take a while. His attitude was also unprofessional. 😡

The guys here at NTB in The Colony, TX were awesome. They were helpful on every aspect. And their customer service was excellent. I’ve come here for tires, oil change and will be back for a tuneup. Prices are good too. Thanks guys! Go YANKEES!

Extremely Disappointed – Unprofessional Conduct and Poor Customer Service

Had an emergency a day before I planned on leaving for a vacation and they were able to squeeze me in right before closing time. Customer service was excellent, I had a nail go through my tire. I was going to replace my tires soon anyways, but they were very helpful in picking a good quality tire, and getting a good price on 4 tires and an alignment. I was very grateful they were able to help out in a pinch, great service was provided all around. This was my first experience with NTB and I would definitely recommend them and come back again if I ever needed to! Thank you!

I cannot overstate how happy I was with the service I received at NTB Tire and Service Center in Boardman, Ohio on Sunday, June 15th! I was driving from Massachusetts to a family gathering in Port Clinton. At noon, just before the PA/OH line on Route 80, my battery light came on. I was able to get off the highway at exit 234 in OH when my car died.

NTB use to be my favorite place to buy tires because you could get tires balanced rotated and oil change (one stop shop) but now they are owned by a new company and they lied to me twice about work that needed to be done because now the employee gets a commission if they can get you to buy their recommend repairs so don't use them. They are a ripoff.

Been using NTB for all 3 trucks in my business. The store in Wylie manager needs to work on customer service. Bought my nitro tires at 540 each. Had problem with one going bad. They refuse to give me prorated price on other 3. I've spent around 50000 on my trucks here. Got over 70 percent tread on tires. Man very adamant about no warranty cause I'm over time by 2 months. Told me to buy at full price. That's 2000 for tires. Don't go to ntb anymore. Found honesty place.

I had a flat tire and it had been fixed, but dashboard light kept coming on. Combs Collision suggested NTB. I came in and was approached by Alex. This is the Billingsley Rd, Columbus, OH location. He told me that the setting just needed to be reset. It took less than 1min. and he found a cap for my tire. He was so kind and professional. You would have thought I was buying 4 tires. I was so stressed and he relieved my anxiety. I’m so grateful. If I need any new tires, I will go immediately to NTB. I work at a library and have told 2 people this is where they should go also. Thank you for having such a considerate employee…

I scheduled an appointment and when I arrived, I was told that there was another appointment at the same time as mine. Despite that, my car was finished in a timely manner. I would also suggest using a black marker instead of a yellow one.

Had a problem with my controller arm and needed an oil change, windshield wiper blades. All put on in a hour and half. I come back for all of my repairs, tires and brakes. The store is open seven days a week.

Was great experience. Banji was great. Overall was smooth and easy process, he made everything clear and direct. Would recommend this place with family or friends. They are friendly and would take their time.

The NTB located in Carrollton TX located at 1025 E Trinity Mills Rd has incompetent technicians, and management that supports these techs. I brought my 2018 Sierra in for an alignment after an upper control arm was replaced. They performed the alignment on Saturday, I brought it back the following Monday for a realignment due to it pulling to the right. They proceeded to tell me my tires were bad causing the truck to pull. The tires are only a few months old, not even 10k miles on them, which i explained to them.

Excellent customer service!! My tire's valve stem failed and they got me back on the road in no time. The manager (Paige) fit me in, quickly, to the locations busy schedule w/out issue. The technician that corrected my broken valve stem provide notes on the inflation pressure to which the tire was inflated. If in a pickle and need support, the NTB at 725 Rio Road in Charlottesville, VA is the place I'd recommend.

I had the pleasure of working with JD during my recent visit to NTB, and I can confidently say he is one of the most impressive young managers I’ve encountered. From the moment I walked in, JD greeted me with professionalism, enthusiasm, and a genuine willingness to help. JD demonstrated exceptional leadership and communication skills, ensuring that every customer in the shop felt heard and valued. He explained the services clearly, offered honest recommendations without pressure, and kept me updated throughout the process. His team respects him, and it shows in how smoothly the shop runs.

I wanted to share my recent experience at NTB tire service of marrero, La. From the start Brian the assured me that I was in good hands, she took care to understand my concerns for my flat tire and got me taken care of right away. I'll recommend this shop to everyone for tires.

Took my SUV to NTB on El Dorado Pkwy in Mckinney to have the left rear tyre checked as it was losing 5lbs.of air every week. From entry to exit the experience was seamlesss and highly professional. Yasser, the man behind the counter at NTB deserves a kudos for his professionalism and result orientation. Good job NTB!

Good customer service. Very helpful. I popped a tire and they helped with that and made sure my alignment was not messed up. Also helped with the rim of the tire. Tried to fix it first then let me know I needed another one. Very fast, easy. Process

I visited the NTB located on Kirkwood in Houston, Tx. I needed to get my rear wiper replaced. I had previously been to three other places with no luck. Shad provided excellent customer service. IT took him a little bit but after making a call or two, he was able to locate the correct size and placed an order. He kept me informed of what was going on and within 20 minutes of the order being placed, I was out the door.

Location: NTB at Spring Hill Road, McLean VA on 05/10/2025 Saturday. Service: Driver's side rear tire (flat) on my Ford Ranger. Management and team are knowledgeable, communicative, hard-working, and honest.

I was in here about a month ago and purchased a new tire. Today, I happened to have my wheel turn to where you can see the whole tire and I realized that they did not give me a new tire. Only repaired the old one. The man I spoke with told me that he had seen that kind of wear and tear before in less than a month. I told him I changed a lot of tires and that does not happen in less than a month. Besides, this tire have the same damage as the old tire. After he refused to help me he told me. I told him that I was going to get my tire fixed and sue him and he said that was a problem for corporate. I have a recording of the conversation for anyone who would like to hear it. Here are some pictures of the tires he said wore down within 3 weeks. Those location is in Norfolk Va on the corner of Military Highway and Johnson Rd.

Eric and staff treated us EXCELLENT! Thanks Men! Service was on point! Very knowledgeable! Quick too! Price was very fair too! Stay safe staff and keep up the great work! Have a great summer y'all & enjoy!

I had tires replace and some other work at NTB. The tech that did my work (Josh) he did a great job. Was very respectful, very knowledgeable and most MOST of all very very honest. Josh was more honest with me than any other person at this company and I APPRECIATE THAT. Continue to make a difference and as always THANK YOU JOSH FOR ALWAYS KEEPING YOUR CUSTOMERS SAFE ALONG WITH THEIR FAMILY MEMBERS.

During a routine visit, my wheel was damaged to the point it was undriveable. NTB acknowledged they couldn't fix the damage and offered to tow my car to another facility. They initially promised to cover the $4,800 repair cost at the second shop (which had previously worked on my suspension 4 months earlier). After 3 months of back-and-forth communication, they've now denied responsibility, claiming the damage was pre-existing from the previous suspension work. They suggested I have been driving with stripped lug nuts for 4 months, including a cross-country trip, which is not only mechanically implausible, it is, in fact, impossible. Despite clear documentation of the timeline and condition of my vehicle, they've refused to honor their original commitment to cover the repair. Their lack of accountability and poor communication throughout this process has been frustrating and costly.

The regional manager, Chris ** is a racist sexist and a homophobe. If he has an employee which is the same ethnicity as him verbally or physically assault you or have their friends do so. He will yell at you and write you up for it and then rehire. Sad employee.

Today I visited the store in Marrero, Bryan ** greeted me immediately as I entered the shop. I went in for a piece hanging under my car, once he checked out my car and he gave me a very detailed report of what needed to be repaired on my vehicle. He was able to get the parts right away and my car was ready within hours. Bryan is very knowledgeable and I always refer my family and friends to bring their cars to Bryan at NBT.

They assisted me very quick and the price is much cheaper than any other place, Before I could even leave my car an employee identified my car and assisted me. While waiting the store feels good and cold and smells great on top.

Great job by Montrell at NTB on Richmond Ave. He had me in and out with two new tires. I was impressed with his overall knowledge and his customer service skills. It was an overall good experience, and I would recommend this location to others.

We drop our car for inspection in this location: 7400 Military Highway, Norfolk VA 23518 today 04/30/2025 early in the morning at 7:55am before they opened. We are second in line, and it took us over 8 hours just for them to call and tell us that our inspection would be done the next day.

I took my car to NTB for struts. Turned out not to be the problem. They said it was a controller arms, to replace those. They said they align the car. It wasn't aligned. The control arms kept making sounds. Took it two more times. They replaced their struts two more times and after it was still making noise I took it to a professional dealership and they said the control arms had not been secured. The bolts were extremely loose. If I drove the car much longer the wheel would have fallen off. I went back to NTB, told him the situation and asked him to align it properly and they again after the third alignment did not align properly. It still pulls to the right they. Might be good at tires but not good at other things.

My family and I use the NTB in Northfield often, for oil changes, batteries, tires, etc. It is very easy to set up an appointment online, and I love that they are open on Sundays. Coupons are available for services as well. The staff is helpful and friendly, and they do good work in a reasonable amount of time. The prices are reasonable as well, much less expensive than a dealership. I definitely recommend the NTB in Northfield.

Horrible customer service. 3 weeks of having my car Regis, the manager called and said, "We can’t fix it, come get it." SMH, Bob, the owner, had told me a few days ago he ordered a sensor. WTH. Avoid this place at all costs.

My experience is great. The employee was kind and well educated in his job. The staff at NTB are hard workers. They are outside in the heat working with their hands to fix cars to the their best ability. I have had a couple car problems like a busted tire and torn rotors. They have done a fabulous job providing me with great feedback helping to find the problem that was with my car. They were honest and work extremely hard to fix my car. I would highly recommend NTB for future car repairs because they are highly well educated professionals.

I have been taking my vehicles to Dillon in Ballwin, MO for almost 15 years now. He has always been honest and forthcoming about any repairs that are needed as well as ones that aren't. I love the fact that he never tries to sell me services that aren't needed as you don't just find that anywhere any more these days it seems. Dillon is very personable and a pleasure to deal with! I highly recommend NTB in Ballwin, MO! Dillon and his staff are top notch!

I went in on Tuesday to get a wheel alignment and was in and out in no time. They checked my fluid for me and let me know what work I will need done soon. Went back in on Saturday for a tire rotation and again was in out in no time. They will be seeing me again. Claridy and Sam are so nice and professional. They treat you like you are family. NTB for the win for me.