National Tire & Battery Reviews

I visited the NTB located on Kirkwood in Houston, Tx. I needed to get my rear wiper replaced. I had previously been to three other places with no luck. Shad provided excellent customer service. IT took him a little bit but after making a call or two, he was able to locate the correct size and placed an order. He kept me informed of what was going on and within 20 minutes of the order being placed, I was out the door.

Location: NTB at Spring Hill Road, McLean VA on 05/10/2025 Saturday. Service: Driver's side rear tire (flat) on my Ford Ranger. Management and team are knowledgeable, communicative, hard-working, and honest.

I was in here about a month ago and purchased a new tire. Today, I happened to have my wheel turn to where you can see the whole tire and I realized that they did not give me a new tire. Only repaired the old one. The man I spoke with told me that he had seen that kind of wear and tear before in less than a month. I told him I changed a lot of tires and that does not happen in less than a month. Besides, this tire have the same damage as the old tire. After he refused to help me he told me. I told him that I was going to get my tire fixed and sue him and he said that was a problem for corporate. I have a recording of the conversation for anyone who would like to hear it. Here are some pictures of the tires he said wore down within 3 weeks. Those location is in Norfolk Va on the corner of Military Highway and Johnson Rd.

Eric and staff treated us EXCELLENT! Thanks Men! Service was on point! Very knowledgeable! Quick too! Price was very fair too! Stay safe staff and keep up the great work! Have a great summer y'all & enjoy!

I had tires replace and some other work at NTB. The tech that did my work (Josh) he did a great job. Was very respectful, very knowledgeable and most MOST of all very very honest. Josh was more honest with me than any other person at this company and I APPRECIATE THAT. Continue to make a difference and as always THANK YOU JOSH FOR ALWAYS KEEPING YOUR CUSTOMERS SAFE ALONG WITH THEIR FAMILY MEMBERS.

During a routine visit, my wheel was damaged to the point it was undriveable. NTB acknowledged they couldn't fix the damage and offered to tow my car to another facility. They initially promised to cover the $4,800 repair cost at the second shop (which had previously worked on my suspension 4 months earlier). After 3 months of back-and-forth communication, they've now denied responsibility, claiming the damage was pre-existing from the previous suspension work. They suggested I have been driving with stripped lug nuts for 4 months, including a cross-country trip, which is not only mechanically implausible, it is, in fact, impossible. Despite clear documentation of the timeline and condition of my vehicle, they've refused to honor their original commitment to cover the repair. Their lack of accountability and poor communication throughout this process has been frustrating and costly.

The regional manager, Chris ** is a racist sexist and a homophobe. If he has an employee which is the same ethnicity as him verbally or physically assault you or have their friends do so. He will yell at you and write you up for it and then rehire. Sad employee.

Today I visited the store in Marrero, Bryan ** greeted me immediately as I entered the shop. I went in for a piece hanging under my car, once he checked out my car and he gave me a very detailed report of what needed to be repaired on my vehicle. He was able to get the parts right away and my car was ready within hours. Bryan is very knowledgeable and I always refer my family and friends to bring their cars to Bryan at NBT.

They assisted me very quick and the price is much cheaper than any other place, Before I could even leave my car an employee identified my car and assisted me. While waiting the store feels good and cold and smells great on top.

Great job by Montrell at NTB on Richmond Ave. He had me in and out with two new tires. I was impressed with his overall knowledge and his customer service skills. It was an overall good experience, and I would recommend this location to others.

We drop our car for inspection in this location: 7400 Military Highway, Norfolk VA 23518 today 04/30/2025 early in the morning at 7:55am before they opened. We are second in line, and it took us over 8 hours just for them to call and tell us that our inspection would be done the next day.

I took my car to NTB for struts. Turned out not to be the problem. They said it was a controller arms, to replace those. They said they align the car. It wasn't aligned. The control arms kept making sounds. Took it two more times. They replaced their struts two more times and after it was still making noise I took it to a professional dealership and they said the control arms had not been secured. The bolts were extremely loose. If I drove the car much longer the wheel would have fallen off. I went back to NTB, told him the situation and asked him to align it properly and they again after the third alignment did not align properly. It still pulls to the right they. Might be good at tires but not good at other things.

My family and I use the NTB in Northfield often, for oil changes, batteries, tires, etc. It is very easy to set up an appointment online, and I love that they are open on Sundays. Coupons are available for services as well. The staff is helpful and friendly, and they do good work in a reasonable amount of time. The prices are reasonable as well, much less expensive than a dealership. I definitely recommend the NTB in Northfield.

Horrible customer service. 3 weeks of having my car Regis, the manager called and said, "We can’t fix it, come get it." SMH, Bob, the owner, had told me a few days ago he ordered a sensor. WTH. Avoid this place at all costs.

My experience is great. The employee was kind and well educated in his job. The staff at NTB are hard workers. They are outside in the heat working with their hands to fix cars to the their best ability. I have had a couple car problems like a busted tire and torn rotors. They have done a fabulous job providing me with great feedback helping to find the problem that was with my car. They were honest and work extremely hard to fix my car. I would highly recommend NTB for future car repairs because they are highly well educated professionals.

I have been taking my vehicles to Dillon in Ballwin, MO for almost 15 years now. He has always been honest and forthcoming about any repairs that are needed as well as ones that aren't. I love the fact that he never tries to sell me services that aren't needed as you don't just find that anywhere any more these days it seems. Dillon is very personable and a pleasure to deal with! I highly recommend NTB in Ballwin, MO! Dillon and his staff are top notch!

I went in on Tuesday to get a wheel alignment and was in and out in no time. They checked my fluid for me and let me know what work I will need done soon. Went back in on Saturday for a tire rotation and again was in out in no time. They will be seeing me again. Claridy and Sam are so nice and professional. They treat you like you are family. NTB for the win for me.

I went in to get tires. I was told it would take bout 2 hours or 3 to get it done. I left the car. He said he will call when they're done. He called to see about more work. He was told no. That was 3:30. They never called when there was finished. I went to get my car and they was close. Now I left with no car and no job. 🤦🏽‍♀️ The lack of communication.

A tire on my car was losing air every few days, but I could not see anything wrong with it. I brought it in to NTB in Beachwood, Ohio last evening at 5PM. Kenny looked to see what the problem was and discovered a tiny screw imbedded in the center of the tread. He informed me that the tire could be repaired, so I wouldn't need a new one. I was in and out, in under 30 minutes after he did a great job for me as a drop-in, near the end of the day, which I really appreciate. Any future tire concerns, this is where I'll go.

Great service.... Went well beyond to accommodate all needs and issues. Verified stop and gave me options and the services I needed.... Worked with a third party vendor to ensure and avenues were covered.

Good service, Good price, nice and easy to find location and prices are reasonable for any person and it's good service on the shop, counter. It's nice service. They work on the cars. It's clean and safe air do all the time my oil change here.

I dropped by in person very early on the last day of March for an inspection and was told that there were 3 cars ahead of me (dropped off overnight) and the wait would be up to 3 hours. With no option to leave car and return later I told “George” I would wait (brought a book). Within minutes I noticed that the inspecting mechanic had my car in the garage and about 45 mins later he was done with a thorough inspection (was able to view through window in waiting room). Great customer service! Friendly folks - each of the employees who arrived to work greeted us customers as they went into the garage. This is NTB on Hull Street in Midlothian.

Great service! They were fast, answered all my questions and made sure I understood what I needed and what I was getting done. I’ve never done warranty swap and it was easy. I would totally recommend NTB for your needs.

I took my Cadillac XT5 in to have a screw removed from the front tire and I always purchase my tires from NTB. Jewls was very professional and it didn’t take long for the repair. As always, I was very pleased with my service.

I recently purchased a set of tires, and I had the pleasure of working with Richard ** at the East Freeway location. He is an excellent tire salesperson—friendly, knowledgeable, and incredibly patient. He took the time to explain the different tire options available and helped me find the best fit for my needs and budget. I never felt rushed or pressured, and his focus on customer satisfaction was clear from start to finish. Thanks to Mr. R. **, I left feeling confident in my purchase. I highly recommend him to anyone in need of new tires!

Great service, Friendly service. Great prices. I was in and out in a timely manner. Will recommend to family and friends. Thank you for the courtesy call when my vehicle was ready. Will be back for future needs.

Brought my car to check a tire that keeps deflating, they recommended to change at least 2. They said they have an offer, buy 3 get 1 free. So why not, I got that offer. They installed 4 tires, then comes alignment, the buy 3 get 1 free will apply only if I get the alignment, I know new set of tires needs alignment, so I said go ahead with it. Then, they said, they can't do alignment unless new tie rods are installed, and estimated 300$ for the tie rod. So, I told them to go ahead with it. Then they called me, telling me that the tie rod is 600$, not 300 as estimated and showing in my receipt. One mechanic even told me to Google it to find out. Again I said go ahead with it.

I was very impressed with the National Tire & Battery staff at the Beachwood, OH. They solved the balancing issue we were having. The car rides much better now. The work was completed very fast and Kenny was awesome.

I had a flat tire issue. I decided to go to NTB. The staff was pleasant and well informed about what tire I need. Even though there was a small wait time (I didn’t have an appointment) I was able to get out in timely manner.

Nydia, Jennifer, and Xavier helped me with exuberant customer service today! They made sure I was taken care of and my vehicle was the safest it could be when I left their shop. Not to mention, the service was fairly quick. Thank you NTB!