National Tire & Battery Reviews

I recently visited the NTB in Mesquite Tx to have a tire replaced that was under warranty. They called to let me know the the tire was in, because it was initially wasn’t in stock, and had to be ordered. I got there, and they took the keys, and quickly took my truck to the bay, to have it replaced. I was in and out within twenty minutes, and they took the service was great.

I came into NTB today at 4:15 on a Sunday with a nail in my right front tire. Matthew and Kat provided me with excellent service and got me in and out in 15 mins. I already came here primarily for my tires. After today’s service and generosity at closing. They will remain at the top of my list for any issues with tires for my car. I highly recommend this location.

Great experience with new team at 14107 Inwood Road in Dallas Texas. Service was friendly and prompt. Manager (Jake) and technician Nat ** (Natalie) were great. Have been customer of NTB at this location for over 15 years and this was best service during that time.

I had 2 services done on my aunt’s vehicle as well as my own within the same week at the Reisterstown Rd location. I’ve been coming here for years and as always, Jason is the best as well as the other workers. They are very friendly, understanding and honest with their customers, that comes through. That’s why I’ll keep coming back.

I called National Tire and Brake in Gloucester, Virginia, asked about tires for a 92 Jeep Wrangler, said that he would have them on Saturday. I just needed to leave a deposit over the phone with a credit card which I did. The next morning, about 830, my phone went off and it was a young lady that worked for the Gloucester national tire and brake office who said that their employee forgot to order my tires and it would be Tuesday. Now the problem is is the only vehicle I have and I had two bad tires on the back, cause I had just bought the Jeep and the tires were coming apart. She didn’t seem that overall concerned about my situation or the fact that I had already gave a deposit.

Ridiculous! I would give ZERO STARS if it would let me; but had to give one. I had an online appointment at 8:00 am; no on in line, no work being done on any car. I come in to the store, no one comes in to check me in; I wait about 10 minutes, still no one comes out. I finally open the door to the garage the first time, and a guy tell me the manager is in the bathroom and he will be out in a few. So I wait another 10 minutes, I call on the phone and no one answers.

Wonderful, professional, and caring. Even though the customer service line gave me price the service people at this facility were very understanding and explains to me that they were not talking to me. But they honored what the corporate office said.

GOD BLESS NTB!!!!! The one at 202 E Hwy 114 has the most incredible people that I ever had to deal with. I highly recommend them. They are so helpful and honest. Nowadays it is very hard to find. They communicate with you.

Thank you guys so much for today’s service, I really appreciated. I had a weird noise coming out of my car today. I went to NTB Katy Freeway in Houston, Texas. It’s hard to get a shop that is open on Sundays. Those guys have a very good customer service that I have never seen anywhere else. You guys are so helpful.

I want to give a big shoutout to Greyson at NTB in Cary! While I was in the lobby waiting on my oil change, I overheard him assisting an older gentleman. The way he handled the situation was outstanding—he was honest, patient, and professional, showing great poise and management skills. It was clear he truly cares about the customer experience. I was very impressed and left feeling even more confident in bringing my vehicle here. I highly recommend this location and especially working with Greyson!

I have been Coming to NTB to get my oil Change for at least about year and a half now, their shop is located in Parksville shopping Center Baltimore, MD, After getting an oil Change, Battery, and Brake Flush, I started on my way home, when I got home and opened my hood to Check it, I noticed Oil was spelled on my Valve Cover, I called NTB to let them know about the issue, and the Tech was really Rude, and angry that I Called to Let him know how I was not Satisfied with his Carelessness with the Oil Change, and he slammed the phone down, I won't be taking my car there anymore, I cleaned the oil off myself.

This morning I went to my garage to drive my car to an appointment and the left front tire was completely flat. I called AAA to replace it with my spare so that I could drive to the League City NTB for evaluation and replacement. I’ve been using them for at least 10 years and I have nothing but praise for the staff in the company. They also checked all of my tires and I came away very, very satisfied with not only the service, but the efficiency and the reasonable price for all that they did to get me back on the road. I won’t go anywhere else!

My girlfriend went in for new tires. In the process, one of the technicians damaged her car. The managers have been EXTREMELY difficult to deal with! Victim blaming mentality and attitude from **, the Store Manager to **, the Regional Manager and all the way to Corporate. Every conversation I overheard with **, he was very rude and short with her. ** cut her rental as soon as the vehicle was repaired from the body shop but we can't pick up the vehicle as they did not do their part and pay for the damages.

Chelsea at the Clemson Rd. Columbia location was very helpful knowledgeable and friendly. I highly recommend this location. She gave me faith that some tire places are respectable. Thank you. I appreciate hiring qualified people to run you business.

I called first and everything was explained correctly from that point. They was fair fast and acted like they wanted my business. That’s why I have used them for years now. Very good staff and would highly recommend them.

We have attempted to contact NTB corporate office regarding services provided in Austin, TX on Sunday, July 13, 2025 at your location, 13609 N Interstate 35, Building 7, Austin, TX 78753. A Radiator replacement quote of $1859.35 was reviewed and reduced to $1127.48. This service was to include after the radiator is replaced and the system is reassembled, it needed to be recharged with the correct amount of refrigerant to ensure proper cooling and function. The customer was advised during the service that the store did not have the "equipment" to do the recharge, and would perform a "work-around". This resulted in the vehicle over-heating the next day, and the manager, "**" then advised a radiator fan costing $707.31 would be needed.

The location at 5727 Reisterstown rd is perfect location for me. The manager ** and his crew is very good. They always there to help and take care of my car. I trust them so that's why I returned there whenever I need something for my car. Not only that they inform me when I need something that I'm not aware of. Good looking out. Thank you for very good service and customer service.

Ron at NTB in Owings Mills was amazing! Honest, quick and thorough. Tended to my problem with care and explanations. A pleasure! Kudos! When I 1st got into my car this morning and turned it on, I noticed my tire light was on. Immediately went to NSB and learned I had 25psi in left rear tire and 35 in the others due to a nail in my tire. Ron stated it could be patched and he did just that! He reassured me as to my safety and driving long distances. Very grateful for the service I received! Thank you, Ron!🙂

Great visit today. Would recommend to anyone. All the guys were helpful and kind. I would keep coming here for service to my vehicle. I would also recommend to family and friends. Thank you again for everything.

Called the Burleson store on the morning of July 7th to have a set of rv tires installed. Was told to bring it by after lunch. Ask if I needed an appointment and was told no. I showed up at 2:15 to have them installed. 2 hrs later, they came to my truck and told me they couldn't get it done before closing. Didn't have enough people or time. They could have told me that when I showed up, instead of waiting 2 hrs. This was not the first time with this store. Thought it had improved with new owners. Guess not. They will never get mine or my family's business again.

I went to NTB on Indian River Road in Virginia Beach, Virginia for a tire repair. So I walked in and asked the representative if they do tire repairs. His answer was I’ll get to it when I get to it, I got thousand dollar job. Regardless I felt his should have been sorry we’re back it will take a while. His attitude was also unprofessional. 😡

The guys here at NTB in The Colony, TX were awesome. They were helpful on every aspect. And their customer service was excellent. I’ve come here for tires, oil change and will be back for a tuneup. Prices are good too. Thanks guys! Go YANKEES!

Extremely Disappointed – Unprofessional Conduct and Poor Customer Service

Had an emergency a day before I planned on leaving for a vacation and they were able to squeeze me in right before closing time. Customer service was excellent, I had a nail go through my tire. I was going to replace my tires soon anyways, but they were very helpful in picking a good quality tire, and getting a good price on 4 tires and an alignment. I was very grateful they were able to help out in a pinch, great service was provided all around. This was my first experience with NTB and I would definitely recommend them and come back again if I ever needed to! Thank you!

NTB use to be my favorite place to buy tires because you could get tires balanced rotated and oil change (one stop shop) but now they are owned by a new company and they lied to me twice about work that needed to be done because now the employee gets a commission if they can get you to buy their recommend repairs so don't use them. They are a ripoff.

Been using NTB for all 3 trucks in my business. The store in Wylie manager needs to work on customer service. Bought my nitro tires at 540 each. Had problem with one going bad. They refuse to give me prorated price on other 3. I've spent around 50000 on my trucks here. Got over 70 percent tread on tires. Man very adamant about no warranty cause I'm over time by 2 months. Told me to buy at full price. That's 2000 for tires. Don't go to ntb anymore. Found honesty place.

I scheduled an appointment and when I arrived, I was told that there was another appointment at the same time as mine. Despite that, my car was finished in a timely manner. I would also suggest using a black marker instead of a yellow one.

Had a problem with my controller arm and needed an oil change, windshield wiper blades. All put on in a hour and half. I come back for all of my repairs, tires and brakes. The store is open seven days a week.

Was great experience. Banji was great. Overall was smooth and easy process, he made everything clear and direct. Would recommend this place with family or friends. They are friendly and would take their time.

The NTB located in Carrollton TX located at 1025 E Trinity Mills Rd has incompetent technicians, and management that supports these techs. I brought my 2018 Sierra in for an alignment after an upper control arm was replaced. They performed the alignment on Saturday, I brought it back the following Monday for a realignment due to it pulling to the right. They proceeded to tell me my tires were bad causing the truck to pull. The tires are only a few months old, not even 10k miles on them, which i explained to them.