National Tire & Battery Reviews

First they said it was probably corrosion, Then they said it was the bearings. I told them what the mechanic said, and then they said that it was because they were new rims and that they needed tightening because they were just fitted--and it happens on all new rims. It took them another 2 hours to tighten the rims. My mechanic looked at my car and said the master cylinder was fine. NTB wanted $500 for new cylinder, brakes and calipers. I will never got to another NTB as long asI live. The customer service is terrible.

I could not travel back to PA from VA to see my daughter because of what NTB did to my car. I was going to see my daughter as I had not seen her over Christmas, and this was going to be our Christmas.

Two weeks later I was back at NTB telling them that even though they rotated the tires I knew which position it had been rotated to because it was still giving me problems of losing 22 pounds of pressure per week and that they needed to fix it FOR FREE this time. Before they could get me in for the work, they put air in the tire and I had to tell the serviceman to give me the valve stem cap since he was going to forget to put it back on before sending me on my way. I returned later that afternoon for the repair and it was done for free and I was told it was guaranteed, but wouldn't you know it -- he forgot to put the valve stem cap back on the tire (didn't know this until a week later when I again had to add 22 pounds of air to the tire).

I have not gone back. I am disgusted. I would like to have this straightened out, but if they are actually damaging wheels/rims, perhaps they damaged mine. I have not run into anything that could have bent my rim.

They knew they did it and due to have a young kid who obviously didn't know what he was doing. He used the air wrench and made it so tight they just stripped out immediately. They stripped my studs and I had to pay to replace all of them.

Sears said the repair would take a few hours. NTB did not charge my son anything to look at his car, however when my son went to get his iPod from the center console in his car it was gone along with the charger that went with it.

I am not saying someone stole the iPod from NTB, but it was rather odd that the charger was missing along with his iPod after it was looked at from a mechanic from NTB. I don't know if someone would take advantage of him because he was young (18) and from another state (PA), or if his iPod simply turned up missing for no reason. I called the store on Tuesday morning, the 23rd, and spoke to Brad and asked if my son left his iPod AND charger in the store by mistake. He replied no. I left my name and phone number with him in case it turned up. It just seems coincidental that my son listened to his iPod on the way to Ohio and put it away in the center console when he broke down and when he went to get it again it was gone.

My daughter tried to explain to the rep that they were just wanting to get home and just wanted to get the tire replaced. So, not knowing any different they purchased two tires. Your sales rep also told them they needed to also purchase the warranty. When picking out a tire your sales rep did not inform my daughter that the tires she was purchasing is sold exclusively to NTB stores. I took my vehicle to my local service station where I have my vehicle serviced to see what kind of tire was purchased and they could not even find they type of tire is was on the tire. I decided to replace all 4 tires and since I could NOT get that tire locally I called your store. I spoke with your store manager there and explained to him that I could not get that tire locally and lived 2 hours away and did NOT want to have tires on my vehicle with the place of warranty being 2 hours away.

I also feel they deceived my daughter into making her purchase 2 tires and the warranty. Why would I replace my tires with a company that is 2 hours away. The manager of store # 682 told me there was nothing he could do for me and directed me to Brian ****. When I tried to explain the situation to Mr. **** and told him that I did not want these tires he told me I had a 30 day money back guarantee. So I told Mr. **** that I felt like my daughter was deceived into purchasing 2 tires when 1 would have gotten them home and that I did not want to have warranty on tires 2 hours away and tires that I could not get locally. I also told Mr. **** that I would be bringing the tires back to his store as soon as I got replacement tires locally.

On Friday, Nov. 10th my daughter and I drove the tires back to the St. Peters store. When we got there the manager told us there was nothing he could do. So I once again spoke with Mr. ****. I feel Mr. **** was rude and condescending. He tried to make me make a purchase that I did not want to make. After speaking with Mr. **** for several minutes and getting no where I finally became too frustrated to deal with him and told him to tell his store manager what he was going to do to resolve this matter. The store manager then proceeded to refund my daughter the purchase price of one tire and half of the warranty and labor costs. I just want to let you know that I think your sales representative that sold my daughter the tires mislead her. She did not have to purchase two tires and he should have told her they were tires that are sold exclusively at NTB stores.

Sincerely, Cynthia ****

Failure of the battery left me stranded with my niece and great niece in my car in 102 degree weather, 80 miles from home on July 15, 2006. I was able to get the car started by jumper cables. I was forced to purchase a battery at Sears in Lufkin, Texas (my hometown) because this happened on a Saturday and that's all that was available to me. I paid $89.99 for the battery, $12.99 for service and a $3.00 disposal fee, for a grand total of $113.40. Please contact me about sending me a full refund of $80.95 for the battery I purchased at NTB in Round Rock, Texas, plus compensation for the difference I had to pay in purchasing the new battery at Sears.

Anyway, I picked the car up and drove it back to work. The car started smoking, running hot, and leaking antifreeze. My husband calls the store back and tell them whats happening to the car and they say well we topped the antifreeze fluid off... WITHOUT OUR AUTHORIZATION. I took the car back the same day so that they could check it out and to speak with someone about what had happened. The service and store managers argue with me about it being a courtesy check and that I should be thankful.

I left the car at that store because it was running hot. The store manager tells me that the problem was that the thermostat housing went out. I went and purchased that part...that wasn't the right part. Then the service manager tells me that its another part. That part, which is called a flange, fixed the leaking problem but it didn't stop the car from running hot. I had to eventually drive the car to volkswagen while it was still running hot and the problem was that they put the wrong antifreeze in the car and that made the water pump go out. The antifreeze they put in the car was too thick for that type of car...The issue is still not resolved.

The counter man then told me the amount I owed without showing me the invoice. It seemed high and I asked why. He began to recite costs for tires, balancing, warranty, road hazard, etc. I informed him that I would not pay for anything I had not ordered (eg. road hazard) and he took $26 off the bill. Then another employee explained that my car was out of alignment and could not be aligned without replacing both tie bar assemblies because they were frozen.

They wanted to order the parts and do the work the following day. Instead I took the car to my trusted local garage mechanic to have the assemblies replaced and he informed me that the alignment was completely within spec and I needed nothing done to the car.

Once I arrived it took 20 minutes for the sales person to get to me. Once he did he said they would get to me in a few minutes and it should not take long. Well it took just under 2 hours for them to fix a problem they created. That was longer than it took me to have 2 tires and an alignment done the 1st time. All Keith could do was apologize and offer up excuses of only having 2 mechanics on hand.

I then asked to speak to the store manager, and as told he was not presently available. Since the entire car was still under Chryslers 36 month/36000 mile bumper to bumper warranty, I told the tech I would authorize no work, and they were to put the brakes back exactly as they found them and I would pick up the car and take it to my Chrysler dealer to have the rotors replaced under my manufacturers warranty.

At this point I was outraged, as I had never heard of such a thing as ceramic rotors, and I was 99% sure I had no such thing on my car, and planned to call my dealership to verify this. Amazingly, within less than a minute of my hanging the phone up, the Store manager I had requested to speak to but who was previously unavailable was calling me on the phone apologizing for his technician's "mistake" and explaining that my car did indeed have machinable rotors and that both were within tolerance to be resurfaced and that the price estimate I had originally been given for a basic front brake job - replace bads, service calipers and machine rotors - $129.95, was accurate, and given that his tech had been in error, did I want the brake job performed. At this point I told them to do the brake job as originally ordered.

the fact that they would concoct such a fabrication as they did about my rotors, then do an about face when I called their bluff is indicative of the type of treatment you can expect at any NTB location nation wide. Since my office was transferred to Chantilly, VA, I have used the NTB on Walney road in Chantilly, and I am sad to report that that establishment has been run into the ground. The parking lot is littered with trash and the carcasses of old dead batteries strewn about in the landscaping. The customer showroom is filthy as is the customer waiting area, and oh yes, they try to sell you all sorts of things you don't need. I will no longer use NTB any time anyplace. I do all my own brake work now. I know it gets done right, and it cheaper too.

I have been calling NTB since September regarding the damage and finally yesterday (1/6/06) I spoke with the manager regarding the issue. He tried to get me to order the parts with my credit card that he would later reimburse (yeah right!). I told the manager to order them and call me once the order was made. Today (1/7/06) I called him back asking if he ordered the parts which he replied, "yes, they said they would be in in 3-4 days." What I would like to know is why wasn't this done in September?

I came back at 4:30 and my car was still sitting in the parking lot. I then told them to call my cell phone when my car was finished. I then got a call around 7:30 and I was told that I needed both a front and back end alignment. I was then given a call at 8:30 PM and was asked if I was going to pick up my car because the shop closes at 8. You can tell I was all smiles after this phone call. I then went to pick up my car.

I was charged a tire disposal fee on my bill but yet they left me a present in my trunk. Yep you guessed it. The blown tire that was supposed to be disposed of was left in my trunk. I don't know what they wanted me to do with this, maybe mount it above my fireplace? Who knows? I have never in my entire life dealt with such poor service.

I have to investigate further for this---my main beef is that this could have caused a serious or fatal accident if wheel came off. I had a first cousin whose wheel came off after NTW service about 10 years ago who broke his neck in the ensuing crash.

He also said "How am I suppose to know how much air you put in your tires". They have the responsibility to check the air in all four tires and make sure they're safe. Theres a sticker inside the door that tells anybody what the recommended pressure is for you tires.It also says on the tire itself. How much trouble or time does it take to put air in four tires?

I barely made it safely off the highway. The next day the car was towed to a mechanic who informed me that my oil drain plug from underneath the car was missing and there was oil spread all over the undercarriage of my car. My engine in my car is completely damaged and needs to be replaced. The mechanic also informed me that typically when and engine is replaced on a manual car, the clutch also needs to be replaced.

After waiting about three hours Jose came out and told me that I needed a new oil plug. Someone had put a universal plug in and it needed to be replaced. I told them that there was nothing wrong with the plug when I came in so it should not need to be replaced. He took me out into the shop where the mechanic said the part would not fit back in. Jose left and I talked with the mechanic. The mechanic told me that he had never seen anything like the plug that he removed and another mechanic had assisted him. He said that as he tried to unscrew it, it wouldn't come out so he pried it out with plyers. I went back in and told Jose what the mechanic said and told him there had to be a piece missing which was why it wouldn't fit. Jose went out into the shop. He came back about 15 minutes later and said "I got the piece out." After examining the part I told him there was still a piece missing that held the cross-anchor to the pin. Jose said, "There's a magnet in the bottom of the oil pan so it's not going to float around."

A few minutes later Jose presented me with a bill for over $200 in work necessary to perform the front end alignment. This work included replacement of the power steering gear box, the plastic cover which was now broken, replacement of gaskets, replacement of the oil pan, replacement of bushings front and back, replacement of wheel bearings. Jose said without the replacement of all these items the front end alignment could not be done. I told Jose I would pay for the bushings to be replaced because it was winter and I didn't feel like crawling around under the car in the cold. He then told me I would have to pay to replace the oil pan plug, only $5.00. I told Jose I had no choice but to replace the plug but it was not damaged when I came into the shop. I went back into the waiting room.

Two hours later Jose presented me with a bill for $384.75 in parts and labor. That $5.00 oil plug somehow became a $14.99 oil plug. He also showed me the read out from the alignment machine. It show my car to be in the red zone in three locations. When I asked the mechanic why it was not in spec the mechanic stated he did not have the tools to do that adjustment. When I left the shop my car had a horrible dragging, scraping noise as though the left caliper was frozen. Three days later, November 26th, I left my house at 10:00 a.m. to attend a funeral. I made it two blocks from my house when the scraping noise became a very loud grinding of metal on metal and then a big crash, grind and scrape on the left side.

I looked out my side view mirror just in time to see my rear driver's side tire fly about 15 feet into the air and sail over the top of a car and land in someone's yard just missing their basement window. The grinding scrape I heard was my car traveling the half block to the corner on the rear brake drum, which promptly fell off. I appears that NTB forgot to put all the wheel nuts on and forgot to tighten the ones they did put on. Fortunately for me I had not driven the car on the expressway more than once since leaving their shop. It cost me $25.00 and the help of a few nice guys in the neighborhood who saw it happen.

NTB has been the place for me to get my car aligned since 1992. This shop was originally an excellent place to have work done with expert mechanics on duty. My last two visits have shown me that the Southwest Highway shop has no experience in doing the job nor do the clerks comprehend English. I will give NTB one more try at the River Oaks shop but if it fails......it's over for NTB. In the meantime I will need to take my car to a mechanic to try and have the piece of metal left in the oil pan removed and check to see what other things they forgot to put back or broke off.

He said the brake pads were pretty much mandatory because the pads were almost completely gone and it was getting to be a safety issue. I said that $400 was too much to spend all at once but the brake pads are obviously important so I would like to get that done but not the flushing of the lines. He said he could have the parts in about an hour and wouldn’t take too long after that to change the pads. The price he had quoted was 69.99 for the pads and 70.00 for the labor. He said he would cut those prices down to 50.00 each to lessen the expense. I said that would be fine. My car is done. I’m at the counter and he tells me the cost is $366.71. I say I’m paying by check but I would like to see the invoice.

He starts answering the ringing telephone even though there are other employees available there to answer it. I keep asking to see the invoice of the work performed and in between speaking on the phone, he says, “It’ll print out once it’s done.” So he runs my check through and I finally get an invoice. Suddenly, it’s now $49.00 for the oil change and filter, the brake pads and labor were not reduced, and flushing of the systems were done at 50.99 a piece and my check has already been processed.

I questioned the sudden jump in the oil change and he starts talking about how the original invoice was a mistake because I had called to make an appointment the night before and it wasn’t just dropped off this morning. This makes absolutely no sense! He then said, “Well, is this going to be a problem?” At that point, I just wanted my car and to get out of this scam so I said, “Just forget it and give me my car.” I will never go to NTB and I warn against anyone else doing so.

Something didn't sound right. If the battery is dead, and the alternator is dead, the car won't run. The car had been having problems starting, but once running, had no problems at all. I told him 'no thanks' and took the car to my usual mechanic, whom I trust, and he checked out the alternator. It was working perfectly. An honest mechanic is a valuable friend. Mine just saved me $250.

I will never go back to NTB.

It wouldn't have been that hard for him to just apologize and take 15 minutes out of his schedule and rotate the tires, after all they were apparently still open until 7 pm??? Needless to say, with the poor customer service we received we will not be going back to NTB, there are plenty of other stores that sell tires. This is not the first time I've heard complaints about this particular store.

I then took my truck to a NTB in Cary, NC to have them rotate and balance my tires. It was reported to me that one of my tires was extremely out of balance which is attributed to the other store actions. The truck seem to drive a little better but still not the way it should with four new tires. I took the truck back to them later on to have them balance and rotate my tires. When I left I noticed my truck drove terrible. My front end shimmied really bad at 60-65mph. I then decided to take it to another tire place for a second opinion. The balanced the tires and happened to charge me for it. The good news is they seem to know how to balance tires.

My concern is I spent over $700.00 on the new tires which are now unevenly worn due to NTB incompetence at tire installation, balancing and rotating.

When I got out of my car I immediately noticed a dime size chip in my paint, on the hood directly above the battery. My car is in immaculate condition and I had just washed it 48 hours earlier so I know the chip was not there before. It was after store hours so I called the Manager, Mike Williams, the next morning. He went to my work to look at the chip. He kept insisting that they could not have possibly have caused the damage he kept trying to trip me up into saying the damage was already on my car or I couldn't prove it wasn't. He also said that he thought it was a bad place in my paint.

After threatening him with small claims court he told me to get an estimate. I got 2, $367 and $364. I ask one of the body shops if it was a bad place in the paint. They said no and wrote that on his estimate. Mike called me and said that he would only pay half of the damage. I said that was unacceptable. They didn't just halfway damage my car. I then called the NTB district Manager, Todd Williams. He kept asking me why I didn't tell someone about the cables hitting my car, implying it didn't happen. I told him that's not when the damage occured and that I thought what happened was the Technician closed my hood with a wrench in his hand. He said he'd have to back his managers decision.

I told him I'd go higher up in his company and if that didn't help I'd have to take them to small claims court. He said then he'd have to get his corporate lawyers involved. I then spent the next 5 or 6 hours contacting numerous Sears "customer no service" reps. Each person played the same broken record. "We can not overrule a district manager". I began pleasant but after hearing that for the 5 or 6th time I did get irate, this was so frustrating. I tried repeatedly to reach someone higher in the company but I was not able to get any farther.

I finally gave up. I called Todd Williams and left a message on his answering machine. I said that he already knew during our previous conversation the Sears company policy is not to overrule a district manager and that my heart said to file a small claims action against them. My brain said however that I'd never beat a corporate lawyer and that I'd miss a day's work, I lose and get nothing plus I'd have to pay a $50 filing fee. I told him I was forced to take half. He sent me a check for $184.

I feel like NTB stole $183 from me. I never imagined that a company with the reputation of Sears would treat someone like that.

Lawyers are not allowed in Small Claims Court in most states. We think Greg should have gone for it, since he feels strongly about it.

During replacement of the failed tire I asked to have the remaining three tires broken down and inspected both inside and out. The tires were reinstalled and the manager stated that the inspected tires were O.K. My receipt shows tread depth at 10/32 when new. After 9000 miles the tread separated on another tire while traveling on the interstate. This time my truck was damaged from the separation. Before returning home, another tire started to separate. Tread wear is now 6/32. The pro-rated price of the new replacement tire will be $54.32 for a tire that list price for $44 plus tax and balancing.

Because the tires were suspected since the first tread separation I offered to pay the same price as I did for the replacement tire, $30.41 each. These tires are defective from the manufacturer. I have had 3 out of 4 tires fail with the same type of failure within 9000 miles. These tires are DANGEROUS! And I want them off of my truck.

My loses are minimal since these are "economy" tires. The damage to the truck is to the lower part of the fender and bumper. But it is an old truck used mainly to shuttle me to the airport and back. Less than 10,000 miles per year. Is there any other alternative venue for me to follow? All that I am searching for is a REASONABLE solution. Mr. Hooks has rejected my offer and will not stand behind the products he sells.

Tim should file suit in Small Claims Court seeking the full replacement price of all four tires plus damages to his truck and any other expenses he incurred.

This past week, I have once again felt vibrations in the front brakes, so I took the car back to NTB, this time I had 57,000 miles on the car. After waiting 2 hours for just an inspection, they told me that I had runout and I needed to have my rotors resurfaced. But when I looked at their spec sheet, it appeared that If I did that my rotors would be at the min. mfg spec. I said that when I purchased the brakes they came with a 12000 mile warranty. He said that is only good against defects.

I said wouldn't you say that only putting 10k miles on a NEW rotor be a defect. His reply, oh no that happens a lot that we've found. Since the store has now been closed by 30 minutes, I asked the manager if I could come back tomorrow at 5pm and have the rotors done, he said that he would let the staff know, and that it won't be a problem. Well I come back the next day right at 5pm, only to get this answer -- well we can't do it right now, but if you come back in about 2 hours we should have time then, because right now there are 2 jobs ahead of you.

I said, well you close in 2 hours, and I talked to the manager yesterday, he said that when I come back it will be done immediately. He says, I'm sorry there is nothing I could do. Today, I was looking over their brake inspection sheet and I noticed that somehow my rear brakes have gained thickness over since the last inspection of 9/22/2002. How odd. Hmm, did they even bother to replace my front rotors at all? I will never know. This really makes me wonder if they know what they are doing over there.

The man at NTB called Yokahoma and was told that all people who could make that decision were in a seminar. I waited for over an hour for the fellow at NTB to call Yokohoma back which he did and got the same story. I was offered me a set of Douglas tires with virtually no warranty as replacement for my Yokahoma, which was totally unacceptable. Because NTB could not and obviously would not honor our tire warranty, we went elsewhere to get tires.

We paid $305.22 for these bad Yokahoma tires that wore out at less than half the warranty guarantee, we expect NTB to reimburse us for half the price we paid for the tires as we have only gotten half the life of what we paid for. We have been trading with NTW/NTB for over 25 years and are very disappointed.

We wrote NTB and got absolutely no response, then wrote Yokohama who responded promptly that they would, indeed honor the warranty. Needless to say, we will not return to NTB for any reason.

When I spoke to the assistant manager, Michael Brobston, he could not explain what happened, however, tried to say that it "rusted off". A gentleman named Steve stated that the door was fine when it was brought in to be serviced. The assistant manager then spent about 30 minutes consulting with his workers in the employee office. During that time a gentleman named George stated that "we made a mistake - mistakes happen, human error can happen." Which I realize. But I am reiterating the point made above that this "mistake" was not brought to my attention when I walked in to pick up my vehicle.

When the assistant manager finally did come out to speak to me, he gave me the name of an auto body shop (Grand Prix) to take my vehicle to, and that they would weld the door back on and NTB would cover the expenses. I did receive excellent service from a woman named Kim Taylor. She assessed the vehicle and stated that it is a fresh break and because the damage to the door was so great, she would not just weld it back into place. She stated that the door as well as the front panel needed to be removed and evaluated for other damages that were not visible. In addition, she deemed the vehicle unsafe to drive.

She explained that because of the damages that were obviously done at NTB, if I were to get into an accident in this vehicle I would not be able to get out of the driver's side safely. This was a Thursday evening and I would need a vehicle the next day.

Attached to Grand Prix is a Thrifty rental, therefore, I, at her recommendation, rented another SUV, since I am entitled to drive the same type of vehicle I am accustomed to driving. She then called Mr. Brobston, the assistant manager at NTB, to give him the estimate. He refused to authorize the payment. I then called and spoke to him myself. He stated that he did not know that the damages were going to run up to $600.00, and did not know that I would need a rental vehicle, and he could not authorize it. I explained to him that the vehicle is unsafe to drive. He stated once again that he could not authorize payment and that I would have to speak to Pete, the store manager the next day.

I told him that I wanted my vehicle in the same condition it was in when I left it with him at 9:00 that morning, and that he is obligated to return it to me in that condition, and reiterated the fact that the vehicle is a safety hazard at this point. It was then that he said, "I guess I'll have to authorize it, then." The next day I stopped in NTB once again to speak with the store manager. He stated that he could not believe that the damages happened there, (even though they had my vehicle for a total of 9 hours that day and it was fine when I dropped it off with them), and that if he would have been there when I picked it up, he would have referred me to someone to get it fixed and sent me on my way.

He stated that people bring junk there all the time, and try to blame them for what he called over-use of a vehicle. And stated the fact that it is an older vehicle since it's a '96 Jeep. He said that he has seen doors fall off all the time from being opened and closed too many times - which I really find hard to believe since that is what a door is supposed to do. In addition, he asked why I rented a vehicle from Thrifty since the company has a contract with Enterprise and that I am now costing him another $65 a day to rent an SUV. We then discussed payment for all of this, and wanted me to sign a release form once everything was taken care of.

What I am most frustrated and angry about is the negligent manner in which I and my personal property were treated. I was treated as if I had purposefully victimized their business and cost them $600.00. At this point the cost of the repair to the door has not been paid for, nor has the cost of the vehicle rental. Although the manager said that he would cover the expenses, I am very skeptical that he is going to keep his word. In addition, I do not feel that I should sign a release form.

If the repairs are not made, Tricia should sue the store in Small Claims Court. If the repairs are made and she is reimbursed for the rental vehicle, it is only fair and reasonable thta she sign a release form.

I picked my car up and it had a horrible squeal. I couldn't get it back to NTB (I have a busy life and I thought I was taking my car somewhere that was reliable that I wouldn't have to spend a bunch of time fixing their mistakes). The other day the car began to drift to the right and I had my daughter in the car. My friend was following me and told me that it pointed to the right while I was driving and it swerved when I turned.

I took it to Bay Area Automotive and told them this history and asked them to look at it. They called me and said that they don't like to say negative things about other repair shops but this was especially disturbing because my car was way out of alignment. He said that it would need to be aligned and realigned and that should cure the problem. He said that stuts shouldn't take that much to put in and it looks like they turned the bolts a more than necessary.

Anyway, I really trusted NTB and I think I was taken advantage of. I would like to get my money back on the alignment. I really want to get my money back on everything because I told them I didn't want to put four new tires on if they couldn't align my car. But, they said that they could so I bought new tires. The problem is that I went to NTB because I thought I could go there every 4 months to get the tire rotated and balanced. But, now I don't trust NTB so I don't want to go there.

Diane should sue the company in Small Claims Court.

NTB does all of my tire work; therefor if I'm missing something (especially lug nuts) it's because they neglected to put them back on after they removed them. Of course the manager "Bill" says that he'll order me new lug nuts and he'll call me when they're in (although he tried to pin the blame on me first - I guess it's my responsibility ot to put the lug nuts on after they changed the tire). So far its been 4 days and I've not received a call.

These tires are falling apart and causing a lot of extremely loud vibration during the ride. I don't feel safe with these tires. Since NTB is doing NOTHING to help me I'm going to get a second opinion about my tires. If it does turn out that these tires are defective or they are damaged due to NTB's negligence, I will take them to court.

The idea that someone tried to steal my stereo is very damaging to my trust factor.

I will go in to have someone balance a tire, they put new people on the machines and I finally have to go find someone to help that person balance my tires properly, as they don't know how or what they are doing. I have taken our van in, they lost the keys, took them 1 l/2 hours to find them!

Upon cashing out, I noticed signs on the counter and the computer terminal stating that if NTB failed to install my tires in less than one hour, that I would receive $20 off my purchase. I reviewed the conditions of the offer, and based on the times printed on the invoice, as well as the fact that it had been 1 hour 12 minutes since the first time printed, that I was owed the $20 discount. The counterperson said that this offer was only good for purchases of four tires, not less, and that as a result, I was not eligible.

He then took a phone call. During that time, I looked closely at all the wording of the workorder and the placards, and the surrounding retail area, and the waiting room. I could not find any modifiers of any sort regarding the offer. I told the counterperson as much, and indicated that it appeared that NTB owed me a $20 discount. He said he would check with his manager, Roger.

He came back after a bit and indicated that the tires had been indeed installed by 1:43PM today, within the one hour time limit, and that it was a matter of being busy that the workorder had been left unattended, and myself unnotified until I came to the retail area to inquire about the job, which was about 71 minutes after the start time on the workorder. A note on the workorder; the workorder has printed on it the "Start Time", and the "Promised Time", not the apparent actual end time. The end time cannot be surmised or disputed by the customer unless same stands at the shop door and times the event, which is an unreasonable and possibly ill advised. Additionally, noone identified either the offer, or the times when I was authorizing the workorder. This seems like a case of fraudulent advertising, and default of financial commitment in the form of refusal to pay the $20 discount.

Next day, not wanting to drive back over there, I took my car to a local garage. I told them I needed new rotors and brake pads on the front. When I went to pick up my car I was told I did not in fact need new rotors, that the ones on the car had never even been turned, and had no grooves worn in them. They said "I don't know who told you that the rotors were bad, but they were going to get to you." (This is on a 2000 Buick La Sabre)

I guess that had I had the time, and had NTB done the job, they would still be laughing at putting one over on me. It really upsets me that there are companies that will do this to unsuspecting consumers. I for one have lost trust in NTB. I will be telling everyone I encounter, that is contemplating using NTB, about my experience.

He "dumped" the clutch twice inside the garage, spinning tires both times, once in reverse and then again in 1st. got out of the garage, turned the corner of the building, revved the engine and dumped the clutch again out on the pavement in 2nd gear, spinning the rear wheels again, drove excessively fast to the front of the building, slid to a stop, then jumped out of the truck pumping his fist like he was climbing out of a race car in victory lane. He saw me at that time a told me what an "awesome truck" I had.

At that point I asked him if he drove everyone's vehicle like that and all the suddenly his attitude changed, he started apologizing, saying how he just got carried away, etc. I talked to his manager about how the guy was driving my truck explaining to him that you don't dump the clutch on a diesel with duel rear wheels and a limited slip rear end, the motor has more than enough torque to tear the drive train right out of the truck. Anyway, he seemed uninterested, so I left.

They reported that the job cost them $700. However, on their way back driving our Taurus, the car supposedly had a transmission breakdown. Now, the car was immobile at their parking lot. They refused to address the situation. They blamed the towing company saying that one mechanic saw the towing company drop the car on its way out. However, did not redress the situation with the towing company. The car's fair market value is $500-$1000. The cost to replace the transmission is $1100. The car's transmission was replaced 3 years ago.

NTB basically took our car, broke the suspension, and then broke the transmission and now refuses to pay up or do anything to redress the situation, blaming the car itself was old anyhow and was gonna break down anyhow. We were having no problem with the transmission or the engine.

Around 11:00 am I began to wonder why customers who came in after me were leaving before I was. At 11:20 I went to the door and looked out to see my car was in a different parking slot, I asked the guy at the counter if my car was ready, he asked my name and checked then said yes you've been ready. I take out my wallet to pay, he says there is no charge. I'm confused at this point, I asked since when are brakes free. He's confused now.

Make a long story short they only did the tire rotation they did not do the brakes. I asked why then some smart guy is going to tell me it's my fault because they don't do brakes until the customer ok's it. I told him that I had been sitting in that waiting area since 9:15 and no one had come in to tell me anything. I asked for John and was told they didn't know where he was. I demanded to see John then they took me back to his office.

John's excuse was that he had to unload a truck and he told someone else who most have forgot I was waiting. I was told that it would be aroung 2:00pm before they could get to my brakes. I did not accept those terms and demanded that my car be the next one they do. They took my car back in the work area but it just sat there up in the air with the hood up. After about an hour one of the guys from the desk came and got me, he told me he was going to ring me up because my car was about ready. I paid the lady at the counter and was told they would bring my car around out front.

I went out front to wait for my car. Well I waited for 30 min. I went back to the counter and asked about my car and was told I must have misunderstood they were just getting me ready to leave when my car was finished. I just could not tolerate these people any longer I told them how deceiving they were and what bad service I had gotten.

I returned to my car, finding it in the same place as I originally left it and started to inspect the tires, figuring they hadn't touched it. Sure enough nothing had been done. Upon confronting them, they claimed that they had worked on it and that it was finished, which is a blatant lie considering my tires are marked in such a way that I know what their original configuration is. Not wanting to waste the rest of my afternoon I just told them I wouldn't ever come back and I left. My friend also had a similar problem with an NTB just down the road in which her dead battery wasn't replaced, just recharged but she was still charged a full new battery price.

Two hours later, from when I had arrived, they advised me that my car was ready and I went to check out. That is when I realized the bill was over $700.00. The check out attendant and I had a discussion about what I had been quoted and Casey soon showed in the lobby. I asked Casey, again the Asst. Manager of the store, about what had happened and he told me that he gave me the wrong quote for the tires. He told me that he gave me a quote for tires on the car that had been serviced just before my car. He told me that he could take up more of my time and put the Yokohama tires that he quoted me on my car. I had already been there over two hours for a leaking tire and now, due to his mistake he wanted me to wait again so they could pull the Michelin tires that I wanted off my car and put more tires on.

I did not have time for all this and I did not want Yokohama tires on my car. I wanted Michelin tires and that is what I was quoted. I ended up paying over $700.00 due to Casey taking advantage of a female who just wanted to get home. I am a full time student at Baylor University and work part time and on top of that my time is very precious to me. I feel that I was quoted a price for a product and that is what I should receive. Not once did anyone or Casey tell me that he had mis-quoted me even after Casey new he gave me the wrong price.

The consequences are that I lost over two and a half hours of my time and the difference in the quote, which was nearly $300.00. Don't you think that if you are quoted one price and something other than what was quoted was done or added to that quote, that they should tell you. I was just waiting in the lobby of NTB for over 2 hours. It would not of been hard to tell me about the mistake when it was found out instead of trying to get me to just pay for it and leave thinking I would not notice. This of course made me very emotional. I began shaking and crying. The person who checked me out, Andrew, even asked me if I would be ok to drive home.

I waited until 5:30, when they finally told me it was completed. I paid the bill in full and went to my truck to find the spare tire in the bed of the truck, not under the bed in the carriage. I asked the man I was dealing with if he or someone would please put the spare tire back under the bed in the appropriate place. He said he would, but he came to me and asked what tool was needed to get the carriage down. I told him that he needed to use a tire iron. He told me that he did not know what that was and that his shop there did not have one. Frustrated, I told him to just leave the tire in the bed and I would take care of it when I got home.

I left NTB and traveled home (which only took 5 minutes). When I parked my truck in my garage, I smelled engine oil burning. I opened the hood and looked to see oil pouring out of the oil pressure switch, which is located right next to the oil filter, which is in close proximity to the alignment shims that were installed by NTB. I noticed that the oil pressure switch had been broken off, and this is where the oil was coming out from. I checked my oil to see how much had drained out, and fortunately I had enough to turn around and go directly back to NTB.

I confronted the man whom I had been dealing with and showed him exactly what had happened. The technician even confessed and said that he had broken it while changing the alignment shims. They agreed to replace the switch/sensor and to replace the oil that was lost. I was able to retrieve my truck on Saturday morning, June 2, around 9:00 a.m.

I was on a trip to Michigan and stopped at a Subaru dealership outside Pittsburg and explained the problem. The service technician took a look at the tires and pointed out to me that NTB had installed TWO different size tires on my Subaru (P195 60's on the front and P195 65's on the back) and that my all-wheel drive clutch assembly was damaged. This was a direct result of the wrong size tires causing the all-wheel drive mechanism to wear down and eventually fail.

The color of the car is pearl, and needless to say it's extremely difficult to match. However, I took it to a reputable shop for repairs and they said they could do the work without any problem. Mr. Blum who assured me this wouldn't be a problem, now refuses to pay for the damages, and claims the estimate is too much.

The clerk told me that 2 wheel studs had been broken off the passenger side front wheel because whoever put the tire on last cross-threaded the nut. I said I was last person to put the wheel on and that being a 50-year-old man with a double hernia, that there was no way I could have cross-threaded the nuts and then tightened them all the way down. He wouldn't budge from his story. He said they could replace them for $50 labor and cost of studs and nuts. I told him to go ahead and change them even though I felt I was being ripped off. They didn't have the studs but said they would order them. By then I had had it and said I'd get the parts myself.

Well the following week I decided to price check and ended up purchasing tires at wal-mart who gave the same warranty for less. when i got into my car after having new tires placed on the rear as the tech said, the vibration was still there and to my surprise as well when I made a stop at the grocery store and went in my trunk, my two supposedly bad tires were in my trunk. The tech from wal-mart after I called back there told me he could see nothing wrong with my tires and so he put them in my trunk. In order to endure that it wasn't my tires I went back to walmart the next day and had them to rotate the tires from my trunk to the rear and the new tires to the front (process of elimination) which they charged me for and I still feel the vibration.

Although there may be something else wrong with my car, I feel that the tech was very dis-honest because after looking at the tires there is nothing wrong with them. Needless to say, I will no longer purchase anything from this company and I will be sure to tell all of my friends about this incident.

She said "since there was no way of getting in touch with you, we had to wait." I hadn't left the place! I had been sitting in the waiting room this entire time! I was not pleased and raised enough Hell so that they said they would only charge me $25.00 and I would have it back in "just a little while".

Around 4:30 pm (already late for work) I enquired again and then was informed that they couldn't do an alignment because I needed parts in excess of $408.00. I went through the ceiling. I told them to forget it and let me have my car so I could go to work. Then they informed me that they still haven't gotten the parts (studs) needed to finish the job. They were supposed to have left and gotten them shortly after 3:00pm. I waited and finally after spending a good part of my day, and missing already 2/12 hours work I got my car back spending $208.33 cash. I ended up only getting two tires because the price quoted wasn't the cost of the tires they put on.

So a man who was also working the counter asked me if my car had been done, I told him "no." He checked on it and said it would be ready soon. 20 minutes later, the car was still in the same spot. So he had to leave his station and go and assist the personnel who were just looking at the car.

It took 4 HOURS for me to get a simple tire rotation and balance. As I was driving off, I noticed grease on my dash board and on the door. I was too tired to go back and fight with those people.

He quoted me a price of $325.71. He said he had them in stock. And asked if I would like for him to hold them for me for 24 hours. I said no, instead I would like to have them put on my car if possible. He said to drop my car off first thing Friday morning. When I got back to my office I called my fiance and he said go ahead and put new tires on it.

Later that day my friend and I went in to pick up her car and I again asked Chris if that price was correct. He said then "that is what it is out the door, taxes and everything."

On Friday morning I went and dropped my car off at 7:30 am. At noon when no one had called to tell me that my car was finished I got I got a little concerned. I called where I was put on hold for 45 minutes and told that I had been quoted the wrong amount and the new amount with a 10% customer discount was going to $496.00. At which point I asked to speak with the manager. I was put on hold again for 20 minutes and then someone came on the phone and said that the manager (Hershel) was on a conference call, could he call me back. I said yes and left my number.

An hour later Hershel called me back and said the price difference was because Chris had quoted me on 14" tires and I needed 15" tires. When I was in the previous day I had asked twice if the price was correct. After 3 hours of back and forth with Hershel the total came to $432.00.

I drove the car home that night and there was a severe shake in the car. I called on Monday and they said to bring the car back down and they would fix the problem. I dropped the car off at 8:30 am. No one even touched the car until 1:00 pm. At 4:30 I went to pick the car up.

When I arrived at NTB, Chris was behind the counter where he said to me "You got me in trouble -- What year is your car? Your car is a 1995 not a 1996" and then flipped his computer around and said "Read this, what does this say?" followed by bunch of mumbling and then stormed away. He still had not given my keys. A few minutes later another gentleman came and gave me my keys.

I moved to the Atlanta are shortly after the first incident. Two years later, I had a girlfriend who lived near and NTB in Roswell. My battery gave out one day at her apartment and I took my car there to get a new one. I wasn't to realize this until much later, but when my battery was replaced, the mechanics neglected to put back in the restraining bracket for the battery and now it slid around loose in my car, causing the cables to get disconnected.

I had several problems getting the car started afterwards, thinking it was a maintenance problem. I didn't discover what had happened until later, when I was getting the car looked at for other reasons, which I shall explain below.

Incident 3: I moved from the Atlanta area, I returned to Texas, this time to the Dallas/Ft. Worth area. I decided to visit my parents back in Houston at one point late last summer. While I was there, I again took my car for routine rotation at the original NTB near my parents' house. They rotated and balanced my tires, but this time, they neglected to tell me that my tires were severely worn and in danger of giving out (which, by the way, was only two years and maybe 50,000 miles after I purchased them).

I fully realize that it is ultimately my responsibility to see to the care and maintenance of my car, but one would still think that at a place that specializes in tire care, one of the mechanics would have noticed this and at least pointed it out to me. This is to say nothing of the fact that the employees at that store chose to pass up an opportunity to make $400 for NTB. One week later, my girlfriend was visiting me and using my car. She was on a desolate stretch of interstate between Dallas and Ft. Worth and one of the worn tires gave out.

When I went to pick up my vehicle, I saw the front end was smashed into the curb. The front end ended up having about $600 worth of damage to it, not to mention they didn't tell me about it. When I brought it to their attention, they said they would fix it, and they then told me that one of my tires had to be replaced because they poked a hole in it. So NTB paid to have the car fixed, and also gave me a new tire.

Taking all my vacation cash they told me I needed an alignment. I just gave them my last $300; they would not do the alignment. My sister who has Sears credit card called and offered to buy it on her card, but they would not take it. So I left for my parents in need of an alignment.

On the way down to Florida the car was handling funny. It got bad so I stopped and had it checked. The car dealer said the new tires were never balanced, although I had paid NTB for balancing. I contacted Sears on email; they called me and set up a three-way conversation with Chris, the store manager. He gave me a lame apology and a promise to send me what I paid for the balancing.

It has been a month since the phone call with the promise of sending me $19.95 I paid for the balance I never got. and I have heard noting since. I feel they owe me more then the $19.95. Sears should have followed up to see if they did anything.

My sister who had a Sears card for 20 years cut it up and thew it away. I am the chief engineer for a Buffalo real estate company and I buy all the tools. I had been buying buying Craftsman. I will now buy Huskey Toos at Home Depot, They have a better standing with me after this.

We contacted the NTB. They were not too concerned and told us, "These things happen."

We were told to bring the vehicle in, which we did. The repairs were made in a timely fashion, yet the attitude of the customer service manager was curt and dismissive about what could have been a disastrous situation.