Montway Auto Transport Reviews
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About Montway Auto Transport
Montway Auto Transport is a nationwide company offering vehicle and motorcycle moving services for individuals and businesses across the U.S., including Alaska and Hawaii. Backed by years of experience, the company ships more than 250,000 vehicles annually. Insurance coverage is included in the price of shipping, and no upfront payment is required.
Visit www.montway.com- No upfront payments
- 24/7 sales and support
- Insurance coverage included
- Services all 50 states
- 30-day locked-in price with TruePrice Guarantee
- Terminal-to-terminal transport not offered
- Some customers dissatisfied with claims process and refund handling
- Limited access to real-time tracking
Montway Auto Transport Reviews
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Reviewed Dec. 31, 2020
My experience with Montway was good. They were great and efficient.
Thanks for choosing Montway! We wish you the best in the new year.
Reviewed Dec. 30, 2020
It was overall a positive customer experience with Montway. They were very professional, very courteous and very attentive to what I wanted. They worked with me every step of the way. They called me. They gave me an ETA of when somebody would be there to pick up my car and when my car was on its way and how long it would take for it to be delivered. They provided me with the assurance I needed to know that my car was safe and it was gonna be delivered without any issues. They did a fantastic job in delivering my car. With the distance from where the car was picked up to where it was delivered, the quote was reasonable. I'm satisfied. I would definitely utilize their services again without a second thought. I would refer them as well, which I have.
Thank you for the comments, Meena. We do our best to provide the best service possible. And part of that is our communication and our multi-step verification for all motor carriers that we work with. We wish you the best in the new year!
Reviewed Dec. 30, 2020
I had a vehicle that had a blown engine in the Austin area and I had to get it to Greenville, Texas. I called up Montway and told them what I needed and where I was going. I gave them the model number and they came back with a quote. It was cheaper than me flying down there and towing the vehicle myself so I went with that. The driver showed up where the vehicle was and the people that had it said he was very professional and polite and he knew exactly what he was doing. The vehicle was the same when they delivered it to my family in Greenville. It's all very easy and quick.
We appreciate the comments, Robert. Inoperable vehicles can have some pretty complex requirements to move, but as long as we have all the details we can get it done. Thanks for choosing Montway to make it easy. Have a good one!
Reviewed Dec. 30, 2020
I bought a 15-year old BMW and I didn't want it on an open carrier so I paid extra for a closed one. It turned out, coming down, a guy with a pick-up truck hauled it in a carrier that was big enough for two cars. I felt comfortable with that but the way they got me in the door was their quoted price was cheaper than anybody else for a closed carrier then it turned out being more. There wasn't a single driver available for the price they quoted me. They called me up a couple of days later, very last minute, saying, "Hey, we got somebody, but his trailer's premium." It was gonna be 100 bucks more.
The driver was good and the good thing too was Montway had real people answering the phone and you weren't on hold for a long time. They were able to pull up my information on the computer quickly. However, it probably wouldn't be bad if they had an email system because between the day I put my deposit down and the day that they had a driver, it was a little bit of a delay. It would have been nice if they could keep you informed as to where the status is as far as them finding a driver. I was left hanging and I ended up calling back myself to see how things were going.
Thank you for the comments, Thomas. We do our best to provide the best service and your feedback makes that possible. As part of our notification system, customers are supposed to receive multiple emails that detail our processes and also update on shipment statuses. We will be sure to audit the order accordingly. We'd love to discuss this further and see if there is any other way we can help. Please send us an email to feedback@montwya.com when you get a chance.
Reviewed Dec. 30, 2020
Using Montway Auto Transport was a very professional experience. They kept me informed and they were timely. The driver was impressive with my father in law and I liked him. Montway's price is right too. All-in-all, I was pretty pleased with the whole experience. This is the way I'd go if I had to do this again.
Thanks for choosing Montway for professional car shipping services. We appreciate the review and we look forward to servicing you again in the future.
Reviewed Dec. 29, 2020
I needed a car transported from Louisiana to my house. I looked at Montway and five other companies and some of the other companies didn't ship to my region. It was outside of their path and to put you in their path, they made you pay for it. So, the price was astronomically higher. I also had a couple that declined. I decided to go with Montway and everything was great with them. The timeliness was fantastic, too. I've shipped through other companies in the past and I've had friendship in other companies. They would say that my car was in their transporter and it got picked up. Then I wouldn't get to see it for a week and a half. So to see the car the very next day, within 24 hours of when MOntway picked it up, was phenomenal.
The quote they gave me was great as well and everything on that part of our deal met all my expectations. But there was a situation at delivery that wasn't the driver's fault. When the car got to me, there was curb rash on both driver side wheels. I understand that things happen and we needed to find out if it was caused by the transport company or if it was picked up that way. The gentleman that delivered it was Russian and I felt uncomfortable when he said that it’d be taken care of and I should just sign. But I didn't want to sign anything until I knew who was going to be responsible for that. It was 20 minutes going back and forth and I felt like I was going to end up with the money out of pocket on my end if nobody wanted to take responsibility.
So, he called his manager and they were both speaking Russian back and forth. That was uncomfortable because I didn't know what they were saying. I also didn't know what to do at that point in time. So, I contacted the dealership and told them that there was damage to the wheels. They said that the car was 100% when it was going to be delivered to me. Then thankfully, the transport driver had good enough pictures of the car before they loaded it to where they notated that there were some scratches on there prior to loading it.
The dealership said that if they supplied pictures and if I felt that the damage was done at the dealership when they picked it up, they would take care of it. So I felt fine with that part of it. I also knew the driver was under a short timeframe, so I didn't want to keep him any longer than needed. But I felt that that damage needed to be taken care of. And it came out to be almost $600 worth of damage to the car by the time they got repaired. Other than that, the driver was fantastic and very respectful. He made sure I had 100% involvement when he took it off the trailer and they didn't do anything to the car. All in all, my experience with Montway was extraordinary.
Thank you for the detailed review, Tim. As a leader in the auto transport space, we have the largest network of drivers in the country. Allowing us to service routes very few others could.
We're happy to hear that everything was resolved in a timely fashion. This shows the importance of the Bill of Lading and why it's so important for drivers to do a thorough vehicle inspection. If there is anything we can assist with, don't hesitate to contact us. Have a great new year!
Reviewed Dec. 29, 2020
I dealt with Montway a few years ago. The service was good and the price was reasonable so I went with them again. The transport took three days which is reasonable for 1,700 miles. What they quoted me is what I paid and I'm pleased with it. It was a good value for the price.
Thanks for coming back! We strive to provide the best service we can. We also use the latest technology and data to provide pricing that is fair and accurate. We look forward to the next transport, have a good one.
Reviewed Dec. 29, 2020
I had a good experience with Montway. Their pricing was better than other companies. The guy that I spoke with was very helpful, patient and professional. The driver also communicated with me throughout the whole process.
Thanks for choosing Montway for professional car shipping services. We use the latest technology and data to provide the most accurate pricing to ship your car. We wish you the best in the new year!
Reviewed Dec. 29, 2020
I would recommend Montway very highly. I happened to see them on the internet then I took a shot and went with them. It was a fair quote and it was no more, no less. They sounded good too. Everybody was very professional. They notified me when they were coming to pick the bike up, the time, where it was in transport, and when it was getting to me. Everything worked out. The bike I put on the truck was in the exact same condition when I received it. They were excellent. I would definitely use them again.
Thanks for the comments, Carmine! Motorcycle transport is a delicate process and it's important that the proper equipment is used in transporting them. We're happy we could help and look forward to the next shipment.
Reviewed Dec. 28, 2020
Montway was recommended by my sister-in-law and I needed them so I could move from Minnesota to California. When I called, they picked up and it was good connection. It's all really good experience of knowing where my car was and making secure that everything was good. The transport took a good three, four days. The driver came to the residence and dropped them off and I was satisfied that the cars were still good. They were going from state to state and it was probably weather because of the snow but no matter what, the cars were still the same. Montway has great services and they always do a lot of good connection. They are highly recommended.
Thank you for the recommendation, Nancy. We take many additional steps to ensure we're working with the most professional motor carriers in the country. So know when you choose Montway, it's important to us that we deliver great service every time. Have a good one!
Reviewed Dec. 28, 2020
I give Montway 10 thumbs up. I’ve used them two times and I'm very happy with them. They were extremely professional and my vehicle was perfect upon arrival.
10 thumbs up for your as well, Gaman! Thank you for being a great customer. Happy to deliver great service at any time.
Reviewed Dec. 28, 2020
Everything was excellent. A husband and wife team picked the vehicle up Tuesday night and delivered it to me Friday afternoon. It was 2,500 miles and they did an awesome job. My car was in perfect condition.
Thanks for the review, Mike. We work with a wide range of professional motor carriers and it's always great to hear when they do an excellent job. If we can help with anything else please let us know.
Reviewed Dec. 27, 2020
I was moving to a new location, about 1,000 miles from Kansas City, Missouri to Churchville, New York. I did some research, came across Montway and thought I would try them. The customer service was excellent and my vehicle arrived in perfect condition. I highly recommend Montway to anyone. They did a great job and my car arrived before I thought I would even think about getting it back. It was smooth sailing all the way.
Thanks for giving us a try! We pride ourselves on delivering excellent service. We wish you the best in the new year and if we can help with anything else, just let us know.
Reviewed Dec. 27, 2020
I got a reference from one of my friends who had used Montway way back. I called them and the rep was really nice. Everything was very smooth during the pick-up and delivery. It was as promised. The driver called me 30 minutes in advance before picking up the car and he showed up at the right time. I didn't have to wait. I just went and handed over my car to him. During the pick-up, it was very seamless. He gave me a two-hour window in advance, he arrived on time and I picked up my car. I was very satisfied with Montway Auto Transport. The cost was around 100 bucks more than the other transporters but that was fine for me considering the quality of service they provided.
Thank you for the comments, Aarush. We do our best to provide the most professional car shipping experience we can. We hope you consider us for future shipping needs.
Reviewed Dec. 27, 2020
I got the price on Montway and I called to verify that was the correct price. It was. It was a good pricing compared to the other six I was looking at. I scheduled a drop-off date and that was pretty quick and easy. When I went to drop off my vehicle, that was also pretty fast. It was a quick inspection and they took it from there. It got to the destination pretty quick too. I dropped it off in Long Beach, California and I had it shipped to Hawaii on Oahu. I thought that was going to take a while but that took maybe a week or two so that was pretty nice. When I finally got to the island, I picked it up. That was also another quick transaction. They gave me a quick walkthrough in the vehicle. There was no damage. They gave me a coupon for a free carwash so that was nice too. For the price that I got from Montway and everything that went down, it was pretty impressive. Everyone was very helpful.
Thank you for the review, Jonathan. Hawaii shipments are quite complicated, but with our logistical partners, we're able to make it as easy as possible. In general, you can expect 1 to 3 weeks to ship a car to Hawaii on average.
If we can help with anything else, just let us know. We wish you the best in the new year.
Reviewed Dec. 26, 2020
Montway seemed like they had some pretty good experience moving cars from Florida to Massachusetts and that was what I was looking for. The people across the board have been fantastic to deal with. They were probably one of the most communicative companies for the price I've ever worked with. The trucker who did it was incredibly communicative. He even called to say, "Hey, I can be there earlier." Initially, they were going to do it, but then said, "No." They wanted to do some extra work on the car. So he said, "Okay, I'll be there when I said I was going to be."
Thanks for the review, Dan. Communication is essential to our business. We're happy to hear the driver did an excellent job. We wish you the best in the new year!
Reviewed Dec. 26, 2020
Montway had a reasonable rate. The driver was also professional and very efficient. The condition of the vehicle when it arrived was fine. There was no damage.
Great customer! Thanks for choosing Montway for your car shipping needs. Have a wonderful new year.
Reviewed Dec. 26, 2020
I called Montway and a couple of other companies. Montway came in with the best bid. The customer service they provided was really good, especially from the pick-up standpoint. They picked up my vehicle faster than I thought they were going to. The driver told us where he was along his route and worked out a spot to drop off the vehicle because the transport truck was too big to pull into our neighborhood. Everything about the process was really smooth and I never felt like I didn't know what was going on.
Fantastic! Thank you for the review, Gary. Happy to deliver a smooth experience for your car shipping needs.
Reviewed Dec. 26, 2020
The delivery was good and the pick-up was good too. The transport was from Connecticut to Arizona and it took them around 5 days. We were surprised that there were no problems. I would use them again.
Glad we could exceed expectations. Thanks for choosing Montway for your car shipping needs!
Reviewed Dec. 25, 2020
I sent an inquiry to get a quote and I got it instantly. The driver's contact information was sent to me. He would text me or I would text him. He kind of let me know an ETA or if he was running late. I got the vehicle within 48 hours so I couldn't have asked for anything more than that. I've never had to transport a vehicle, but it was seamless.
Fantastic! Our goal is to deliver a seamless experience for our customers every time. Thanks for choosing Montway for your car shipping needs.
Reviewed Dec. 25, 2020
I was very satisfied with Montway. My experience with them went very well. I like their pricing. The coordinator was great too. He gave me what I needed, paperwork and the steps to take in order to have the transportation done. He said that they do reservations and then the actual company would call us back. That was what happened. It was awesome. The transporter, the actual guy who drove the truck, was really nice too. He kept me up to date every couple of hours to let me know his status. It was a very great company. Highly recommended.
Thanks for taking the time to share your experience, Christina. We do our best to work with the most professional motor carriers in the industry. If we can help with anything else, please let us know.
Reviewed Dec. 25, 2020
We did stuff through the email when we set up with Montway and the reps were very responsive and helpful. I wasn't there when the driver picked up the truck and I was already moving but they were still able to do it. Everything went better than I thought. They said it would take seven to nine days and it ended up taking four. So, they were a lot faster, which worked out well. I'd be happy to recommend Montway again.
Thanks for the review! We're able to coordinate auto transport over multiple channels and even help customers in making arrangements when they are not available. If any customer has questions, we're always here to help.
We wish you the best in the new year, Lauryn.
Reviewed Dec. 25, 2020
Montway did two transports for me - a truck and then a car. Both occasions were very good. Good communication. They texted me when they were 30 minutes out like they said they would. The first transport was over 1,000 miles, and the second one was 1,500. Montway was quick to get back to me. They were always available. And their apps and website were straightforward. The first one took was really quick, like five days. But that was from the time that they had to find a driver and then get it here. I was very pleased with how quick it was.
The driver scared me a bit because he started telling me about the truck and was given his personal opinion on the truck, which was fine. It was all in good intention. But it was his opinion and his viewpoint differs from mine and the dealers. He was trying to protect himself, too, because he didn't wanna be blamed for scratches on the truck when he delivered it. But overall, I was pleased with him. He was very good. The second delivery, he had to change his location because there was some construction going on. So, he called and told me, “Hey, do you need the address?”
We appreciate the feedback, Eric. We always strive to provide the best experience possible. If we can help with anything else please let us know.
Reviewed Dec. 24, 2020
I went with Montway because of the price and the courteous service I had on the phone. I had a Mercedes delivered to us from Colorado and it got to our house sooner than I was expecting. There was no problem with it when it arrived. We're very satisfied.
Fantastic customer! We appreciate you giving us the opportunity to deliver a seamless experience. We wish you the best in the new year.
Reviewed Dec. 24, 2020
I needed to get my car from Nevada to South Carolina. We've got two cars and I can only drive one at a time. I'd done a deal with another company but what they did was kind of a bait and switch. When I came down to finally submit, the cost had suddenly gone up $600. I then did better research and came up with Montway. They seemed to come second overall. I also looked at some of the reviews and they looked good. I got about three quotes and most of the quotes were about the same figure in the sort of $1,200. I'd spoken with my local servicing agent for the cars and they seemed to think that would be about the cost. Time was a factor too. From thinking everything was nice and straight and we were all organized, suddenly, we were not. Nobody was moving my car. But Montway didn't seem to have a particular problem. They took it on board and did it very efficiently.
At short notice, they had to find somebody that would go down the route at a particular time. They found someone but they had a little bit of problem with the lighting. They had to get that fixed. They were on a tight schedule. They could go if I could meet the driver and that wasn't a big problem. The vehicle was coming from Los Angeles and the driver was going right across the country so he's going to be on the interstate. He said he would come off the interstate and pick up the car and get back on again on his way. But he got delayed. He contacted me irregularly as he was progressing. But he was there when I arrived by a few minutes. He was absolutely presentable and the truck was absolutely in superb condition. He loaded the car and he was very efficient. He took photos before he went.
It took me five days to get across the country, taking about reasonable time. He went across in three days. According to the Ford dealer, he also took photos when he dropped the car off to make sure that everything was right. It was a fair quote and perfect delivery. Montway knows what they're doing. Given that this was one guy with one truck that was hired by them as brokers, they've done their homework very well. They're using extremely good companies.
Thank you for the wonderful praise, Joseph. We work with larger 100+ truck companies all the way down to the small 1 person owner-operators. Regardless of size, we do our best to only work with the most professional companies out there. We're so happy to hear that the driver did a great job. We'll be sure to share your feedback. If we can help with anything else, please let us know. Have a great new year!
Reviewed Dec. 24, 2020
Montway seemed to work best with the schedule to get the vehicle prepared for shipment. I emailed and did a chat online with the Montway employee and gave him the information about the pickup place and the drop-off. Then I was provided a quote and the quote was reasonable. I had some questions about the payment and the questions were answered. I then proceeded to inform the car dealership of the company that was gonna transport the vehicle and the day that the truck was expected to be at the dealership. Then I was contacted by the dealership that the truck was there. The dealership provided me photographs of the vehicle being loaded on the truck.
About a day before I expected delivery, the truck driver contacted me by telephone to tell me that he would be arriving at my residence the next day, first thing in the morning, which was not a problem. The vehicle showed up on time. The driver unloaded it about two blocks away from my house in front of a high school because he said that the truck would not be able to go down into my street. When I got there, the vehicle was just getting off the truck. It was on the upper deck of the transporter truck and it was the vehicle on the furthest rear of the truck carrier. Other than it being a little bit dirty, everything else was fine. I’m very satisfied with the experience. I had told a couple of friends who were looking at vehicles to not just look locally because I had a good experience in getting my Fiat 500 shipped to me. So, it opened them up to start looking for a vehicle that they really want elsewhere.
Thanks for the great review, Francisco. it's a big world out there and there are many vehicles across the country! So it's become quite common to find the perfect car for your needs and have it shipped to you from the dealer. We're happy to be able to help with that any time. We appreciate you giving us a try and allowing us to deliver a seamless experience. Looking forward to the next transport.
Reviewed Dec. 24, 2020
I filled out the form online, where it was to be picked up, what it was, the destination and how I wanted to transport it whether enclosed or open. Montway responded with a quote that was realistic so, I consigned them. It was all done via the internet. I knew what I wanted and I gave them the necessary information. They gave me the quote and it was perfect.
The rep notified me when they were going to be there and they were there at the time that they said they were going to be. I was outside when they unloaded the vehicle. They had taken a number of photographs so that there was no discrepancy about what the vehicle was and any possible flaw. They were personable. They unloaded the vehicle, I gave them the balance of the funds that were due and they were on their way. It probably took three days overall. The driver was a nice guy. I was pleased with the way he handled himself, the way he took care of the vehicle and the way it was loaded. I would recommend Montway again.
Fantastic! Sounds like a seamless experience. Glad to hear that the driver did an excellent job.
We wish you the best in the new year.
Reviewed Dec. 23, 2020
My experience using Montway was great. They're safe and reliable.
We're proud to deliver a great experience. Thanks for choosing Montway for your auto shipping needs!
Reviewed Dec. 23, 2020
Montway is a good company. This is the third car that they delivered for us and it was an excellent service. The way that they deliver and the faster service are what we are looking for when we need the service. The lady that delivered the car took care of everything. She was so nice and looked so professional. The way that she pulled the car out of the trailer was very delicate. She knew what she was doing. Everything was perfect.
Thanks for the praise, Jaime! We strive to work with the best truck drivers in the industry to offer superior service. Looking forward to the next transport.
Reviewed Dec. 23, 2020
At first, everything was really good with Montway. The only improvement that I could suggest was a little bit more clarification on how fast the vehicle was gonna get picked up, from the point of ordering a truck to pick it up, to that 24 to 48-hour window. What I expected to do was order it and then have the truck come and pick it up the same day. But I just didn't order that portion. Probably a misunderstanding on my part, 'cause it would've been easier for me to be there. But the guy came and picked it up within 36 hours. I was already home, but it went fairly easy. The vehicle also was in good condition upon arrival.
Thank you for the feedback, Gabriel. We apologize for any confusion in the service timelines. We'll be sure to audit as we're always striving to provide the best service possible. Happy to hear it still went fairly easy though. If you have any questions, please email us at feedback@montway.com. We wish you the best in the new year.
Reviewed Dec. 23, 2020
The Montway reps took care of everything. The transport was for 1,500 miles. The subcontractor that they used was very good and the communication was great. The quote they gave me was fair. The delivery of the vehicle was prompt and efficient. They left California and got to Texas when they said they would be here. My nephew used Montway's services and was pleased, and everything he said was true. I am also very pleased. Everything turned out exactly the way I expected it to and they kept all their promises. I would recommend them to someone if they needed to do the same thing in the future.
Thank you for the comments! We work hard to deliver professional services for all of our customers. If we can help with anything else please let us know.
Reviewed Dec. 22, 2020
I was shipping a Tesla from California to Texas and Montway was recommended by someone who had used them before. I set up the transport through the internet and contacted customer service through text message. The driver called me when he was within 30 minutes, which they told me would happen. He asked me exactly where my location was and he allowed me to look at the car to make sure there was no damage or anything. The vehicle is just like I left it. Then, he had me sign a release and that was it. My experience with Montway was exactly how it was described on the internet. The price was right and the arrival date was within range of when I needed the car. I recommend them.
Thanks for the comments, Tara. We're happy to provide a seamless car shipping experience for your vehicle. We move quite a lot of Telsa's, so we've got the logistics down pat. If we can help with anything else just let us know. Have a wonderful new year!
Reviewed Dec. 22, 2020
Montway was awesome. Their rep coordinated very well. We shipped the vehicle from California to my daughter in New Jersey. They gave us a time frame and it came a day earlier than we expected. They did an excellent job. I would use them again and I would highly recommend them.
Thanks for choosing Montway for professional car shipping services! We wish you the best in the new year.
Reviewed Dec. 22, 2020
Montway was really easy to deal with. They were very straightforward and very easy to communicate with. Everything went very smoothly. Things fell together perfectly in place. As I was making the transaction for the car, we had to go to the bank and sign over titles and by the time we got back, the truck was pulling up and ready to go. Overall, a very pleasant experience.
Glad we could make it easy! Thanks for choosing Montway for your car shipping needs. We wish you the best in the new year, Jon.
Reviewed Dec. 22, 2020
Montway was awesome. There were two different shipments and everything got there safe and sound and on time. The people were great to work with. I would recommend them to everybody because of the professionalism.
Thanks for the review, James! It looks like we shipped a motorcycle for you via our new specialty motorcycle department. Happy to hear that everything was great and professional. If we can help with anything else, just let us know. Have a good one!
Reviewed Dec. 21, 2020
I had already used Montway a couple years ago to transport my truck and my car to Oregon. So, I was already familiar with them. But during that time, I looked at four companies before I decided on them. The reps who set up the transport were very professional and helped me out. They knew what they were talking about and everything went very smoothly. The quote was very fair because they went from Oregon to Texas, which is a long way. It was a huge truck so the gas was expensive but the cost was cheaper than I thought it was going to be. The battery on the vehicle was dead so the driver helped me jump it and he also helped me get it in my driveway. It went very well. The transport was a couple of days early, which was very nice, and the vehicle was in perfect condition when it arrived.
Thanks for the review, Tracy! We strive to work with the best drivers out there to provide superior service. Glad to hear the driver was able to do a great job. We wish you the best in the new year.
Reviewed Dec. 21, 2020
I was pleasantly surprised. They picked the cars up sooner than what I kind of thought that might happen and they got here to our new house a lot quicker. It was awesome. However, what I was exactly getting was a little bit unclear as far as the way it was written up. I didn't see any names and the price even was kind of weird. It just said 15. It didn't look like it could have even been American dollars. I was a little bit nervous about it 'cause I had never transported vehicles before. Other than that, I was pretty happy with it. They were very friendly and polite people that I dealt with. They answered questions very clearly.
Hi Dan, thank you for the feedback. We've optimized our emails to display perfectly on a wide range of browsers and email clients. Our team has reached out for additional information as it's important customers are able clearly read any email we send them. Please reply to our email and we'll do our best to address the situation.
Reviewed Dec. 21, 2020
I specifically researched Montway directly and Prestige Allied, the moving company that moved us, referred us to another auto transport company. It was one that they had had experience with. They gave me their contact information and I contacted them. They were about $1,200 more than the quote I got from Montway and when I let them know that, they said that it was a little surprising that it was that much difference. So, I said thank you for the referral but I was going to go with Montway.
When I initiated an online chat session with Montway, a representative there took down my information. Initially, it was going to be for one vehicle then it blossomed to four vehicles. So, we had another chat session a short time after the first one. It was at that time that I got a final quote. They had to do a little bit of research, but they sent me some confirming emails which were consistent with how the transaction went. Then, they contacted me about a week before the actual move was made to confirm a window for the driver and finalize the 25% down payment as well as the requirements for payment at time of delivery. After that, the driver showed up within the prescribed window and it was great. He loaded everything up and delivered them on time. Things all worked according to the outline that they had given us and the vehicles arrived in the same condition as they left. I couldn't have been happier with my experience and I’d tell others that if they have some vehicles to move, Montway is a trusted shipper. I would recommend them highly.
Thanks for the comments, Jim! Multi-vehicle shipments are definitely more complicated. But with our network, we're able to arrange them more easily and even offer a discount in comparison to some other services. We look forward to assisting you again in the future. Have a great new year!
Reviewed Dec. 21, 2020
Montway was excellent. They gave me a price right off the top and they were quick and efficient.
Thanks for the review, Carlos. We're here to provide quick and efficient service at any time. Have a great new year!
Reviewed Dec. 20, 2020
I went online and I checked a couple of different ones, but there were some good reviews for Montway. They were known to give you one price, and that was a good, reasonable one. Making the reservation was very easy and professional on the other end. I felt comfortable. Everything was explained to me. Also, they gave me a range of when it might happen. And then, and that was exactly what happened. And then I got a call. They kept me in the loop because there were a couple of issues. That’s why they would be slightly delayed from the original date. But they called me and told me why. And then, on the delivery, the same thing. They thought they would be there a bit earlier than they were. But they let me know that it would be a little bit later so I could let my brother know. So, we did not wait unnecessarily. Everything worked as I was explained it would. I was very happy with that. What I was quoted is the exact charge, and there were no add-ons.
Thanks for choosing Montway, Ed! We're happy to deliver outstanding communication as it's essential to our business. We wish you the very best in the new year.
Reviewed Dec. 19, 2020
I was transporting a BMW X1. It was my moving company that recommended Montway. At one point, I was keeping a full sheet of everybody, and it was just ridiculous. Montway came in under everybody else by $150. The car was picked up right on time, and delivered about five days later. I understand that the fellow ran into some weather issues in the Midwest. My dad used to do long haul so I know that you run into all sorts of things that are unexpected. It might get under the skin of some people, but I was okay with it. Had I been on a very strict schedule, this time of year would not have been the best time to have transported. My car arrived in good condition. The guys who picked up and delivered were very courteous and efficient. If I have to move long distance and ship a car again, I would certainly call Montway. My brother buys and sells cars through eBay. He asked me about my experience, so I told him about them.
Thanks for the comments, Laurie. This is definitely true, truck drivers are subject to many restrictions and regulations when transporting goods. And this doesn't even factor in issues due to weather, traffic, and more. So they definitely appreciate customer patience. While every truck driver wants to deliver fast, safety is even more important. We wish you the very best in the new year and if we can help with anything else just let us know.
Reviewed Dec. 18, 2020
Montway's reps were very professional and they handled the cross country transport of my vehicle very well. But I didn't need much interaction and my experience with them was limited. Plus, I've done it many times, so I knew what to expect. I’ve also used Montway before and they are more expensive than other carriers. But it's a premium-level service and they do a better job than most people. In the end, my recent experience with them went perfectly. They were earlier than expected and the car was in perfect shape as it was picked up.
Thank you for the comments, Thaddeus. It means a lot to receive great praise from a customer who has experience in the industry. We do our best to provide a seamless experience. We're here to help at any time.
Have a great new year!
Reviewed Dec. 17, 2020
I needed to get a vehicle from Arkansas to San Diego at a somewhat reasonable price. I've never had a vehicle transported before, so I went online and googled top transport companies, and Montway came up as one of the top five. So I reached out them and not only did they give me a reasonable price, but their customer service was over the top exceptional. They under-promised and over-delivered. They said we would get the vehicle at a certain time, and we received it three days early. The vehicle was in great condition. There was no damage from the transport. I was so overwhelmed with how many of these transport companies were trying to contact me, and the quotes ranged from one extreme to the other. Montway was what I had in my mind that I was willing to pay. But for the customer service that I received from them, you would expect them to be charging a lot more.
One of the things that I really liked about Montway was they answered the phone right away. They gave me a quote and it never veered from that quote. They were very friendly and professional on the phone, but they anticipated my questions. I never had to wonder or worry how the experience was going to go. They called me back when they had questions or wanted to confirm the pickup of the vehicle. So the communication process was exceptional. They notified me the entire time where in transport the vehicle was, so I never had to guess or wonder what was going on.
It was so fantastic that they got the vehicle here sooner but we were a little surprised. One thing that they could improve on would be having a tracking system that would give you a little more advanced notice when they're doing the delivery. We had to give them quite a bit of cash, so I found myself kind of scrambling at the last minute to try to make all that happen. But if there was some notification via email or text message that our vehicle was going to be here much sooner, it could have given me a little more time to plan. But it ended up all working out.
Thank you for the review and feedback, Jennifer. We strive to provide outstanding communication as we know not everyone ships a car every day. So we're happy to hear we were able to deliver.
At this time, we're not able to make any commitments when it comes to tracking systems but do know we hear your request and it's a discussion we have every day. In the meantime, we would encourage customers to reach out directly to our team for any tracking update requests.
If you have any additional feedback, please feel free to email us at feedback@montway.com. Have a great new year!
Reviewed Dec. 16, 2020
I purchased a car out of state and needed to transport it from Southern California to Reno, Nevada. Montway Auto Transport's reviews looked pretty good and they responded quickly so we went with them. Dealing with their reps was good and I had minimal interaction with the driver. Shipping stuff is always tricky. But Montway did really well. The price was what they told me and the shipping time was within what they said. In fact, it was delivered earlier.
Thanks for the review, Mark. Communication is essential so we make it a point to be available at extended hours and on multiple platforms. We hope you have a great new year!
Reviewed Dec. 15, 2020
There was a delay of a number of days and I didn’t really hear much. Then, Montway found somebody and said I had 30 minutes to make a decision. The price is gonna be higher but the guy would pick it up right away. I paid the extra money and the guy showed up the next day. It was a flatbed and my car was the only car on it. He handled it very well. The delivery was about a week, which was a decent timeframe for the move of a car. I just didn't care for the pressure for the end that they were gonna raise the price and they did it right then. It felt like a pressure tactic. Other than that, the vehicle showed up in the condition that they picked up in. They did a good job.
Thank you for the feedback, Shane. We try to give as much notice as possible prior to truck arrival. But as schedules can change, we may come across options that are available sooner. Our goal is never for customers to feel as if they are pressured into an option and we'll be sure to audit your order to improve our communication when it comes to alternative shipment options. We'd be happy to try and address this further and ask that you send us an email to feedback@montway.com with your order information.
Sincerely,Montway Auto Transport
Reviewed Dec. 14, 2020
Everything was very good. They explained the fees, how I would pay the difference upon delivery of the vehicle, and what the individuals were doing. They talked about the alternatives of having it in an enclosed shipping container versus an open one. Things were very smooth.
Thanks for the comments, Lynold. We know not everyone ships a car every day, so we try and provide as much necessary info as possible to make it a seamless experience. We hope you have a great new year!
Reviewed Dec. 13, 2020
We bought a car for our daughter who's in Arizona and we transported it out to her. They delivered the car in a parking lot near my daughter's house and it got there exactly when they said it would. Their quote was higher than most places but we were very pleased with the experience.
Thank you for the comments, John. Montway uses the latest data and research to provide the most accurate price to ship your car. Happy we could deliver a great experience and we hope you consider us for future shipment needs.
Reviewed Dec. 12, 2020
We were making a move out of state and rather than to have my wife follow me with her vehicle, we decided to transport her car. Montway Auto Transport had a more professional approach and a more detailed website. It was very professional when dealing with them. They were excellent. They had a kind voice and they answered any questions I had immediately. Montway wasn’t the least expensive company. I could have probably gone with another company and saved the least $100. But it was worth having the confidence level in getting the vehicle transported. Their drivers were very good and professional. We met them several miles from the house 'cause we lived in an area that the driver might have a tough time driving in, and even more so driving out of it. The driver picked the vehicle up on a Thursday and we got the vehicle that Saturday. So, the transport took less than three days. Montway communicated extremely well during this.
Thanks for the comments, Patrick. Montway uses the latest technology and data to provide the most competitive and accurate price on the market. We're happy to hear that the service was great and we hope you consider us for future transport needs.
Reviewed Dec. 11, 2020
Using Montway has been my biggest regret of buying a car. I booked through Montway on the recommendation of the dealership I bought my car through. My car was picked up by T&T Walker Trucking,LLC to be transported from California to Texas. My car was supposed to be delivered on a Monday and did not arrive until the following Saturday (at 9:30pm). At multiple points during the transport, Montway could not tell me where the driver was, where my car was, or when I could expect delivery. I had to cancel numerous client meetings and a trip that had been planned so I could wait for my car to be delivered. Every day I would wonder if my car was going to be delivered and had to cancel my plans for that day. When my car finally arrived, it had sustained a great deal of damage. The driver tried to hide the damage from me and submitted photos omitting the damage.
I now have to work with filing an insurance claim and getting my car repaired. At no point during this process did Montway offer me an apology/ any compensation for my inconvenience. I have been very disappointed with Montway and would not recommend them. The dealership I purchased my car from (Audi of Palo Alto) stated they will never recommend Montway to another customer based on my experience.
Hello Brody, thank you for taking the time to share your experience. We're sorry to hear that there was an issue with transport. As a broker, it is our responsibility to assign the customer's shipment to a qualified carrier. All carriers we work with go through a multi-point inspection to ensure that they have the certifications and equipment to properly service vehicle transportation.
When a vehicle is dispatched, estimated dates are provided and delays can occur for any number of reasons. As the vehicle is in possession of the motor carrier, it is their responsibility to make sure they are properly providing status updates to customers. Montway is here to provide assistance if need be. The issues have been escalated to our compliance department for review.
Montway has reached out to the customer to provide assistance with the claim. The customer has respectfully declined our assistance. We ask that if the customer has any questions or would like additional assistance to please contact us at claims@montway.com. Again, our apologies for the inconvenience.
Reviewed Dec. 11, 2020
We were moving from California to Florida. We had used Montway Auto Transport previously, so we went with them again. It was good dealing with their reps and the quote was fine. The driver was exceptional and the delivery went well.
Glad we could help. Thanks for choosing Montway for professional auto shipping services. Have a great new year!
Reviewed Dec. 10, 2020
Montway Auto Transport was the fastest to reply. Their reps were really friendly. They gave me a very accurate quote. It was a move all the way across the country from San Diego to Miami. The drivers were really professional and friendly. The car was in perfect condition when it arrived.
Thanks for choosing Montway for your auto shipment, Michael! Our professional staff is here 365 days a year to deliver professional service. Have a great one1
Reviewed Dec. 9, 2020
Montway is awesome. I love it and I recommend to my family and my friends. The driver was so nice and the transport was so good. The driver was better than on time and he carried my car very gently. The agent was so good, too.
Wonderful! Thanks for choosing Montway to take care of your car, Faranak. We strive to provide the best experience possible. We hope you consider us for future car shipping needs.
Reviewed Dec. 8, 2020
Montway is the best. I deal with one person and he’s always spot on. Also, the drivers that they hire seem to be very reliable.
Thanks for being a wonderful customer, Michael. We're happy to continue providing excellent service for your needs and we look forward to the new year! Have a good one!
Reviewed Dec. 7, 2020
We had three cars to be transported - an SUV, a sedan, and a pickup truck. I looked at quite a few moving companies and I ended up getting Montway through a friend who had used them to move from Seattle to Texas. It went pretty well with their rep and they worked with a friend of ours to do the delivery. The experience was pretty good and the quote provided was right on.
Thanks for giving us the opportunity to help ship your cars. We strive to provide the best experience possible and we hope you consider us for future needs.
Reviewed Dec. 6, 2020
Montway's price was reasonable for me compared to other people and they have an excellent review so I went with them. The pickup was smooth and straightforward. They called me earlier. It was 100% professional. Also, the delivery was fantastic. They told me ahead of time. I called and I got my car. There were no hiccups and issues. I will tell people to patronize them anytime any day.
Thanks for the review, Opeyemi. We strive to provide a seamless auto transport experience every time. Looking forward to future transports.
Reviewed Dec. 5, 2020
Montway offered a good price. Then, their guy came out and he was very knowledgeable. Somebody had broken into my daughter's car the night before and he helped us wrap up the window. He did it in a way that was kinda ingenious. Also, I had another car in the garage where the air was leaking out of the tire and we changed it. I called AAA to bring some air and their guy put air in it but it was a Mercedes so he couldn't get the tire off. The guy from Montway went in his trunk, got some stuff, and then showed the AAA guy how to do it. He was awesome. Then, he took the car and about five days later, I got a phone call at night and the guy said to meet him somewhere and pick up the vehicle the next day at 9 o'clock. It was a great experience.
Amazing! We appreciate the comments, Kenneth. We provide ourselves on working with the best motor carriers in the industry. We'll be sure to let them know they did an excellent job. Thanks for choosing Montway!
Reviewed Dec. 4, 2020
There was one company that I was looking at and a friend of mine told me not to use it as they had a really bad experience with it. I didn't know who to call because it was the first time that I've moved out of New Jersey. I went online and saw that Montway had a lot of good reviews. When I got the pricing, they were very competitive and better than the other company. I put some stuff in the pickup so I had to pay extra, which was fine because the woman that gave me the quote told me that I could be charged up to $250 with that. I didn't want that delicate stuff to go in a moving truck. So, it was accurate. They gave me the quote and then I quickly secured the date and everything with them. It was spot-on.
The driver kept in contact with me if he was running late or if he had hit traffic and so it was perfect. He even called my family. I gave him one of their numbers. He kept us up-to-date. There was a lot of communication which was very important. He really took care of my vehicle, like he went over them with the fine-tooth comb before he even loaded them. Everything was great when they got down here.
The only issue I had was that the driver did not know that my Tacoma had a cap on the back and then it had bars going across. Thank goodness I was able to take the bars off so that the truck could fit because it was in a closed trailer. I told the person that took the reservation three times that it had a cap on it. Then their software didn't allow for multiple vehicles. I was shipping two cars, I had to go online, and I ended up booking two different things, one for the truck, and one for the car. If only it was set up to where I could put two vehicles there. Overall, it was a very good experience. I was pleased.
Thank you for taking the time to share your experience, Rose. We appreciate the feedback as we're always striving to improve our services.
We can say that all information regarding the shipment was provided to the motor carrier at the time of dispatch. But. it's always possible that there may have been some confusion in the communication regarding the cap. This is something we'll continue to discuss with the carrier.
While Montway does offer multi-vehicle shipment options, we do not offer this option with our instant quote calculator at this time. We ask that all customers interested in this contact us directly via phone, email, or LiveChat to book a multi-vehicle shipment. This is a feature request you may see updated on our site in the future. :)
Thank you again for being a great customer. We hope you consider us for future shipping needs. Have a great new year!
Reviewed Dec. 4, 2020
The guy who helped was very friendly and very responsive. The driver was very friendly too.
Thanks for choosing Montway! We pride ourselves on fantastic customer service. Have a great new year.
Reviewed Dec. 3, 2020
We moved from Wenatchee, Washington to Tucson, Arizona. Montway Auto Transport was the first one that replied and they seemed to have the price that was going to work for me and the time that was going to work for me. So I didn't look any further and booked the transport with them. Their customer service was excellent. The car was delivered here before I expected it. It was an enclosed transport. So it was just as clean as when it left Washington state. The trucking outfit that delivered it did an excellent job. The fellow got it right off and everything was perfect. I was very satisfied.
We're happy that you gave us a chance, Lawrence. Timely and professional service is a priority for us. And we're happy to hear we could deliver that for your needs. Have a great new year!
Reviewed Dec. 3, 2020
My son moved to California and he flew out there. He has a company car and we shipped his car out. Montway was a little bit less expensive to do a cash deal with and they had decent reviews so I picked up the phone and hooked up with them. They had the pick-up date. We talked to a couple of different guys and a couple of them were of different nationalities so it was a little hard to understand but it went very smooth. The transport was ahead of expectations. We were given 10 days and it was done in seven. I had taken phone pictures of the car all the way around before it left and it got to California in the same way it left. I would highly recommend Montway.
Thank you for the review, Daryl. Happy to hear that our team could help with your car transport needs.
Reviewed Dec. 2, 2020
Doing business with Montway was fun. Their guy did a good job and my car was delivered on time. I also want to compliment them on their communication because I was kept informed as to the car and when it would be here and so forth. I have shipped cars before and did not have that good of an experience, so I was very pleased with the experience I had with Montway.
Awesome! Communication is one of our prime values so we're so happy to hear we could deliver. Thanks for choosing Montway, Kay!
Reviewed Dec. 2, 2020
Th guy who picked up my truck was really a professional. He was gonna be able to drop it off two to three days earlier but we hadn't moved yet. But as soon as I got to New Mexico from California, he was there. My furniture was shipped a week and a half late but Montway's guy was on time. My move was perfect.
Happy to hear we could deliver professional service. Thanks for choosing Montway!
Reviewed Dec. 1, 2020
I like that Montway has a local company in Illinois. They are headquartered in Des Plaines, Illinois, which is very close to me. Once I found them, I gave them a shot, and I've used them ever since. This is the only transport company I use or recommend. I like their website. The follow-up is exceptional. Their drivers are always on time. The quote has always been the price. It never changed the price. The price is fair for 2,000 miles. It is always nice doing business with Montway.
At first, I was calling more often than not because I didn't know how the process worked. Then I realized how they worked it out with the drivers. I put some personal items in the car and I had a little anxiety about making sure they were gonna pick up my car. The customer service was great. They explained it all. It's a great service. They're the best. I've recommended them to numerous people. I've referred them to my friend who's going to be using them as well because he's renting out here for the season.
Fantastic! Thank you for the review, Mitchell. We're happy we can provide professional car shipping services for your needs. We're also always happy to answer any questions you may have. Not everyone ships a car every day so we know it can be overwhelming. If we can help with anything just let us know.
Reviewed Dec. 1, 2020
Aside from Montway, I checked with two other transportation companies. Montway's price was the best and they had some good reviews. I felt comfortable with them as well. I was working within a timeframe and the job was about a 900-mile transport. The setup process was easy and smooth. I put a downpayment and paid the rest when the car arrived. Montway stayed in touch with me and let me know what was going on like when they picked the car up and gave me a heads up when the car was ready. It went fine.
Thanks for choosing Montway! We're happy to provide a professional experience at any time. We hope you consider us for future needs.
Reviewed Nov. 30, 2020
My ex-husband bought my daughter a vehicle that needed to be shipped over from Missouri. But I had to put on hold the arrangements that I made with Montway and the customer service person worked with me on that one. They did tell me a good chunk of it was going to be nonrefundable, which of course caused me a little bit of panic and a nice discussion with my ex-husband. Then I called again the next day because the seller of the vehicle told me that I could go ahead and take the car. It was about 12 hours of the time span between, “I'm gonna hang on to the car for a little bit longer,” to “Oh, yeah, go ahead and take it.” They actually got the car on a truck that afternoon. They told me that a different contractor was going to be picking up the vehicle and I was cool with that.
The guy that came was really super cool. So I would definitely use the subcontractor again. He delivered that car in the rain and the nasty, but he texted me the night before and told me there was a problem because he couldn't find my address. I live out in the sticks, so I had to pin drop and Google map it to him. But he totally worked with me on it. So it was great because he texted at an appropriate hour the night before. He admitted there was a problem instead of trying to be Mr. Macho and figure it out. I work from home at this point and he dropped the car off at 7:00 in the morning, so it didn't mess with my work stuff. I would use Montway again without a problem if I ever needed to ship a vehicle.
We appreciate the review, Ryann. We're sorry to hear of some of the difficulties but we're happy we could get the vehicle delivered for you safe and sound. We're also happy to hear the driver did an excellent job. We'll be sure to let them know!
Reviewed Nov. 30, 2020
I was looking to ship my car from California to Alabama for school. I found Montway online and they were the cheapest. They also had a fairly high rating. Customer service was very nice and helpful. They were friendly too. The quote they gave me was 100% spot on and the timeframe exceeded my expectations. I was given a seven-day timeframe and my car came in three days. And the condition of my car was perfectly fine. The delivery people were quick and to the point. They didn't waste any time. They made sure I signed everything I needed to and kept my forms then I was on my way. I would tell friends and family to go to Montway first.
Happy we could help with your shipment for school. We strive to provide the best experience possible so we're happy to see that reflected here. If we can help with anything else, don't hesitate to let us know!
Reviewed Nov. 29, 2020
We needed to transport my 2006 Honda Civic from Chicago, Illinois to Syracuse, Utah. We were giving it to my 17-year-old granddaughter as a gift. We looked at several transport companies. There were two quotes that were really low but I didn't go with them because I didn't like their reviews. My son, who is an account manager and sets up trucking lines for different things at England Logistics, said he didn't know those transport companies too. There was also a higher quote from a very well-known company. We decided to go with Montway instead because they had better reviews and my son said that they were very good.
Customer service was very pleasant, helpful, and nice. We are really happy with the company all the way around. The delivery guy kept in touch with us all the way and he delivered the car right on time, if not a little bit early. The car was perfect. We were all very happy with the driver and how everything worked out. The driver was amazing and very professional. The timeframe was met and exceeded. The quote was fair and in the end, we paid 100% exactly. It was an excellent deal price-wise and all the way around. Couldn't ask for anything to work out better than it did. Montway was wonderful and they treated us with great care.
Happy we could help deliver the Civic to your granddaughter. We do our best to provide the best experience possible so we're always happy to hear when we do a great job. If we can help with anything else please let us know.
Reviewed Nov. 29, 2020
I'm in the military, and I was transferring from Jacksonville, Florida, to San Diego, California. The whole process went really, really smooth. I love my drivers. Patricia and her husband were both really nice and good people.
Happy we could help with your military move, Kameran. We'll be sure to let the drivers know they did great! If we can help with anything else just let us know.
Reviewed Nov. 28, 2020
I'm really big on is communication and the guy that I dealt with had very good communication. He called me to let me know when he was gonna arrive and what the process was. I wasn't there physically. So I left someone there. He kind of helped walk me through that process of having someone and telling me what they needed to do to prepare them. After he got the car, he did the same thing. He communicated very well to me what the arrival was and dealt with everything. It was a really, really great experience. It was very professional. The person who received the vehicle said that everything was perfect. The guy parked it in the driveway and got it to where it needed to be. She said she was very pleased with the entire delivery process.
I got a fair quote. At the time, I was kind of getting an idea but I didn't book at the moment. Then I had to go back when I got my date and it hadn't gone up that much from the original quote. So I was happy with that. It was pretty fair compared to a lot of other places that I checked out. Plus, the customer service was really good. I’d spoken to a few other places and I didn't like the interaction. I wasn't comfortable with their customer service in a lot of questions I was asking. So Montway kind of answered my questions and made me feel like it was gonna be a reliable choice. It was a big move so I wanted to make sure that everything they had was going to arrive there safely. Montway did a phenomenal job. So I really appreciated that. If anyone needed the service, I would definitely refer Montway because of my great experience with them.
Thank you for choosing Montway, Charnette. We definitely understand your concerns and addressing those is our goal. Auto transport is a complicated process and you're moving a large and expensive item. So it only makes sense that the company you choose provides that expertise and assurance that they can do the job professionally and safely. If we can help with anything else just let us know!
Reviewed Nov. 28, 2020
The communication of Montway's reps was good. Working with them was a great experience that I will do again. My rep made sure everything was right. I got an accurate quote. The driver called 30 minutes before he picked up the vehicle. He told me he had it and kept in communication the whole way to my house.
Thanks for the excellent review, Miguel. Happy we could deliver a professional auto transport experience.
Reviewed Nov. 27, 2020
I was impressed by Montway and they gave me a great quote. I also liked that I could pay the cost of the move upfront and that would be the end of it. I wouldn't have to worry about anybody billing me in the end. I also liked the amount it would take for my vehicle to get to my sister's house. I was very confident when they picked it up and I knew it would be safe.
The driver called her and told her that he would be delivering it at a certain time. He called her back afterward to tell her that he's three hours behind and asked if he could deliver it at 9:30 at night. Her house is on a long, narrow, and winding road and when he got there, he called my sister and asked if he could drive my vehicle in. He was very polite. The move took less than a day and a half and that timeframe was better than my expectations. I'm happy with Montway and the quality of their service was worth every penny.
Thanks for the excellent review, Diana! Happy we could deliver confidence in our service. It's important to us that we provide the best experience every time. We'll be sure to let the driver know they did an excellent job.
Reviewed Nov. 27, 2020
The guy on the phone was real good. Then the guy he set us up with to pick the car up and take it where it needed to go was good too. Everything worked out fine. The car went all the way across the country. It got there pretty quick, considering it had to go 3000 miles.
Thanks for choosing Montway for your car shipping needs. Have a wonderful day!
Reviewed Nov. 26, 2020
We live with the keys for my truck even though we left it at a Ford dealership in a different state. The dealership gave him two weeks to get the truck out without charging him. Within that two week period, we came across Montway. Their reps were really good at explaining detail for detail. After comparing them to how quickly other places were telling me that they were going to be able to get my vehicle to me, they were the quickest. They were able to get it on the last day we had to get it out. I had to FedEx the keys but Montway made sure that they let me know what was needed for no extra charges were put on top. Nothing was going to get added on last minute without me understanding or knowing. Their guy told me to play it safe in case they weren't able to pick my vehicle up the day they did because they depended on how fast I was able to FedEx the keys.
The gentleman who brought the car was really good at touching base with me and my husband. He picked the car up on a Monday morning and he let us know where he was at through his route or however he did his stops. My husband desperately wanted his truck back and said we didn't mind him showing up at 9 o'clock at night to deliver it. We got the truck the same day he picked it up. We're satisfied with Montway all across the board.
Thank you for the review, Samantha. Glad we could help with your needs. We'll be sure to let the driver know they did an excellent job!
Reviewed Nov. 26, 2020
I did a search on the internet and I went with Montway because of their price. My vehicle was transported a little over 1,200 miles and they did a good job. The driver delivered my vehicle right on the money, to the minute when he said he'd be here. That was the first time I've ever used something like that and it was easy to do.
Glad we could provide a great first-time auto shipping experience. Thanks for the review, Edmon and we hope you consider us for future needs.
Reviewed Nov. 25, 2020
I was transporting a car to Florida and a friend told me about Montway. Their rep did a very good job explaining the transport and it was fine with the courier driver. Montway is the company to go with.
Happy we could deliver great service. Thanks for choosing Montway!
Reviewed Nov. 25, 2020
Everything worked out perfectly when I went with Montway Auto Transport. The price I paid was identical to the quote I received. The driver was highly professional and he had a new, clean and organized truck. If you're going to transport a vehicle, Montway is the company to use.
Perfect! Thanks for choosing Montway. We look forward to future shipment needs.
Reviewed Nov. 24, 2020
I purchased a vehicle that was out of state and I needed to get it transported to me 1,800 miles from Houston, Texas to Massachusetts. The dealership got me a quote from another company and they were more expensive than Montway, so I didn't use them. Compared to that, the price I paid Montway ended up being less than the quote they gave me. Their customer service reps were also very good and the driver was great. When the vehicle arrived, it was dirty, but it was expected. I could have chosen an enclosed trailer, but I didn't. Other than that, it was fine and it was a great experience. They were on time and it was a very easy process. They lived up to what they promised, too.
Glad we could make it easy! Thanks for choosing Montway for your auto transport needs.
Reviewed Nov. 24, 2020
I have a second home in Florida and I was trying to move a Ferrari down. I got a couple of quotes and Montway was the most competitive of the two quotes I got. The driver was excellent.
Thanks for choosing Montway for your car shipping needs, Michael!
Reviewed Nov. 23, 2020
Everything about the driver and customer service was good. From point A to point B, he gave me the instructions where to meet him. And then when it got to Arizona, he dropped it right off at the house. He was good. I was satisfied. I went from New York to Phoenix, Arizona. I was satisfied with the time limit, because it just took four days to get there. And my car arrived with no damages. If anyone asked me about transport, I would recommend Montway.
Thanks for the great review, Daniel. Happy we could help with your transport needs.
Reviewed Nov. 23, 2020
We transfer back and forth between Florida and New York and I recently used Montway when we came down for the winter. Everything went very smoothly and I never had a problem with them. I've used them twice and the reason I went back was because the first time was fairly easy. They were on time and I was very satisfied with them. I went through uShip originally and the quotes I got from Montway were all pretty standard, so I was happy with that. I had two vehicles shipped down here and I live in a condo, so the maintenance guy met them without incident.
Thanks for the review, Rich. Happy to deliver smooth service. We look forward to the next shipment!
Reviewed Nov. 22, 2020
I used the live chat thing when I contacted Montway Auto Transport for a military move. It was nice and easy to use. The quote they gave me was exactly the same as what I paid and the driver was awesome. He was really communicative and a very professional employee. I was really happy with him.
Thanks for the review, Madonna! Happy to hear you had a great experience. Hope you consider us for future moves.
Reviewed Nov. 22, 2020
We shipped our cars from Colorado to Florida through Montway. My wife took care of all that and they stayed in contact with her. Everything was perfect.
Happy to deliver excellent service. Thanks for choosing Montway!
Reviewed Nov. 21, 2020
I went with Montway for the pricing and efficiency, and they were excellent. I was very pleased with the quote which was the same as the price that I paid. It was extremely reasonable considering the distance and the way they were able to pick it up that afternoon at 5pm and it was here the next day at 3pm. They drove straight through from Illinois and met me down the street from where I live in Florida and unloaded it off the transport. They were very nice and the car was in excellent condition. Over the years, I’ve dealt with antique cars and I’ve had a few disasters happen and disappointments. But Montway went above and beyond and I highly recommend them.
Happy to hear we could go above and beyond! We strive to work with the most professional carriers out there. We look forward to the next antique, Robert.
Reviewed Nov. 21, 2020
I talked with a couple of agents at Montway and they didn't try to sell me on anything. They told me what they do and how they do it. They were very matter-of-fact on everything. They were upfront on when they would actually pick up the car and drop it off and the pricing. Previously, I heard that I was going to get 20 phone calls and emails. Montway checked back with me once.
Montway's guy was supposed to bring my car all the way but the reps told me upfront that he probably won't be able to do that but I could negotiate because I'm way out rural. When the guy dropped off the truck, I told him I still had to get it. He offered to drive the car the rest of the way to my house and then I drove him back to his truck. The quote Montway gave me was for the car to get all the way to my location. I was going to call back Montway but I noticed that they had already reduced it when I saw the quote in the email. It was set for less because they went a lesser distance. I was impressed that I didn't have to ask.
For the move, I got a 12-hour notice but in my situation, 24 would have been better. The driver got here a little early. The car I got came right off the dealership lot and it only had 23 miles on it. There wasn't any damage and the driver went over it thoroughly with me. He found a tiny scratch but I couldn't even see what he found. The whole move was flawless.
Thank you for the review, Kevin. Communication and transparency are important to us. Car shipping is a complicated process so it's important that we're upfront with the realities and expectations. If we can help with anything else please let us know.
Reviewed Nov. 20, 2020
I had Montway ship my small car. It was all great with their customer service reps and pickup and delivery was super easy. The quote they gave was the same as the final price. I would use Montway again.
Thanks for choosing Montway! We look forward to servicing you again in the future.
Reviewed Nov. 20, 2020
The time of the delivery was different than what I had initially booked it as. But once they gave me the more updated schedule, it was right on schedule. The vehicle came in five days which was much faster than the movers I used for my other stuff. The driver was great.
Thank you for the review, Rob. Awesome that we could deliver faster than your other movers. If we can help with anything else please let us know.
Reviewed Nov. 19, 2020
I was relocating from California to Maryland and I was looking for a transportation service. I had a friend of mine that used Montway and referred me to them. Their offer was competitive so I took them. It was interesting that the person that I dealt with was direct to point. The interaction wasn't flowery. The quote was the actual end up price. It was straightforward. They were all pretty professional and thorough people to get things done and get the car on the truck and go.
We talked about seven days to get the car delivered and it ended up being seven days. The thing that was somewhat frustrating and annoying was the business of getting a car from somebody. The original goal was they were supposed to give me a 24-hour notice before the guy was coming, but I didn't get that. I got the notice that day that he was coming. I was trying to coordinate a time based on his workload. We could have flipped it by a day in order to betterment of the schedule. We spoke at about 2:00 PM and I was expecting to meet him in about a three-hour window. But I ended up meeting him around 9:30 at night. The condition of the car was fine when it was delivered. It was what I expected.
Thank you for the feedback and review, Chris. Auto transport is a complicated service and we try and be as direct and informative as possible. We'll be sure to pass your feedback along to the driver as well. If we can assist with anything else please let us know.
Reviewed Nov. 19, 2020
We moved to Texas from Alabama. I looked at Montway and saw the reviews on it, and they were good ones so I went with it. Everything was great. They came on time. The driver was personable. The quote was exactly that. There were no hidden fees.
Thanks for choosing Montway for your car shipping needs, Geraldine. If we can help with anything else just let us know!
Reviewed Nov. 19, 2020
I looked at two other companies but Montway has the best pricing and they are great. I used them before. They shipped out one of my cars to North Carolina from Miami. The most recent one was from Miami to Tucson, Arizona. The driver was great too. He let me know when he was 15 minutes away. He also let me know when he was halfway and around the time that he was going to get there. He brought the car to Tucson, unloaded it, and there was not a scratch. He dropped off the car in the morning and that's great too. The timeframe was good. Any person wants their car the next day but that's impossible. But they got there as soon as they could and that was on a Friday. They picked up the car on a Tuesday. The price I paid was dead-on what they quoted me. The services were exceptional and I was very pleased with it. I recommended Montway to a couple of friends of mine.
Thanks for the great review, Jack! Happy we could deliver excellent service for your needs!
Reviewed Nov. 18, 2020
We were moving from Arizona to Florida. Montway had more competitive quotes than anybody else, plus the quote stayed valid for a long time. So, I didn't have to go back in and redo it all the time. The reviews appeared to be very positive. That pushed me towards Montway, and things worked out well. I worked with multiple reps, both on chat and on the phone, and everybody was willing to share information to make me feel comfortable because our situation was fluid. And we had to drive cross country, so we didn't want the car arriving before we got here. They stored the car for us for over a week with no charge. They were outstanding.
Both on the pickup and delivery, the drivers called ahead, coordinated a pickup and a drop point and were very flexible with location because there wasn't any way for them to come into our house on either side to both pickup or delivery. They were thorough about checking the car out, and I watched them load and unload it. This was an enclosed carrier so it was a higher end, but super new equipment which was nice. I hope they continue to be able to work with Montway for other services because they are by far, the first class, high-end outfit.
What I paid was exactly what was quoted in the beginning. It changed because I had the zip code wrong when I put it in. So, it's $40 difference but that was just my issue there. It was exactly the same. There were no extra charges. Normally, the carriers that Montway use would deliver when it arrives at the destination. But these guys said, “No. We know you're not going to be there, so we can hold the car for as long as you want in the warehouse.” I had a transport seven years ago, with an open carrier. And it was not that much less seven years ago. So, very good price.
Thank you for the fantastic review, Roger! We strive to work with the best carriers in the industry and it always makes us happy to hear when they do an excellent job. We'll make sure to let them know. If we can help with anything else please let us know!
Reviewed Nov. 18, 2020
I met Montway from one of the conferences and I knew about them a lot. I do refer them a lot of business. I own a moving company and I did send some referrals in a way. Once it was time for me to move, I decided to use them too. It was easy to get a quote. They were not too annoying with follow ups and it was easy to get the service I wanted. I found someone who could do it faster and they did take all the effort they could to expedite the pickup. They delivered as promised so everything was good.
Thank you for allowing us the opportunity to help ship your car, Lyuda. We appreciate the review and look forward to future moves.
Reviewed Nov. 18, 2020
The final price was the exact same quote that they priced me. The car was delivered in perfect shape. It was a little dirty. But he went through snowstorms and windstorms. It was nothing a car wash didn’t help. Sonny was the driver and he kept in close contact with me. He let me know everything that was going on. He contacted me and said there was a storm somewhere. The communication that he had with me, letting me know exactly what was going on day by day, was huge and stellar. He was a very nice person. I was so satisfied with him. I was very happy with my experience, and I would use Montway again.
Thank you for the review, Rebecca. We're always happy to hear when the drivers do an excellent job. We'll be sure to let Sonny know! Have a good one.
Reviewed Nov. 17, 2020
Montway is a really good company and I had a great experience with them. Everything was fast. I told a few of my friends to use this service and I gave them Montway's number. I’m gonna use them pretty soon again. So far, so good and I’m so happy with them.
Thanks so much for the recommendations, Luis! We strive to provide the best service possible. Looking forward to the next shipment.
Reviewed Nov. 17, 2020
When I relocated from the St. Louis area back to California, I used Montway for my vehicle relocation needs and it was really easy. Their price was the most competitive. I used them again when I had the car shipped from Phoenix to California. Everything was good. They couldn't show up on the original scheduled date, but they called me and let me know, so I was able to let the people that were shipping the car out to me know that they weren't going to be there on time. The next day, they came in on the promised window. On delivery day, they came in on the promised window and were able to do everything pretty quickly. They got the car to me when they said they would.
Thank you for the review, Jesus. The motor carriers we work with always do their best to arrive within estimates but there is always a chance for delays in auto transport. Motor carriers are subject to more stringent restrictions and regulations. This makes communication even more vital so we're happy to hear that they were able to provide the professional service we work with them for. If we can help with anything else please let us know.
Reviewed Nov. 17, 2020
I needed someone to bring the vehicle from Florida to California. I contacted another company that never got back to me. With Montway, the reps were great. The service was good from start to finish. The guy that brought the car was really great too. The vehicle was a little dirty but it was a long journey. I would use Montway again if I needed to.
Thank you for the review, Tara. Glad we could deliver a 5-star service for your needs. Have a good one!
Reviewed Nov. 16, 2020
I checked online because I had to transport my SUV from Maryland to California. I found Montway and checked the website, the reviews, the Consumer Reports and the Better Business Reports and found that they are pretty reliable and have good ratings. The transport took about five days and everything went very smoothly. The driver kept in touch with us when he was here to pick up the vehicle and when he was there to deliver it. I'm very well satisfied with the services.
Happy you found us! Thanks for choosing Montway for your car shipping needs. We're here to deliver professional service at any time.
Reviewed Nov. 15, 2020
We were moving from Illinois to Tennessee. I don't do highways and I'm not driving eight hours by myself. I looked at Montway first then PODS recommended Mr. Car Shipper. I called them but I did not like how cocky they were. I called Montway back 'cause I liked them and I went with them 'cause I felt comfortable. The rep was very thorough. He told me every step that was gonna happen through the process. They were also almost $300 cheaper. They were super nice and did exactly what they said they were gonna do when they did it. They picked the car up and brought it out here in the day. The driver was in contact with us all the way also. We met him at the road 'cause the vehicle was too big to come in here. It was exactly the way it was when we picked it up and the quote did not change. Montway was awesome. I would recommend them to anybody.
Thanks for the review, Mary! Not everyone ships a car every day so we pride ourselves on being thorough and providing our customers the information they need to have safe and secure transport. If we can help with anything else please let us know.
Reviewed Nov. 14, 2020
I relocated from Virginia to Texas and shipped the vehicle thru Montway based on the reviews that I saw online. The rep was very good and very knowledgeable. We dropped the vehicle off in Virginia then the young lady brought it over. She was very professional as well. The transport took seven days and the price I paid was right on the money. It was a good experience and I'd definitely use Montway again if I have to.
Thanks for the great review, Arnold. We work hard to have the most knowledgeable staff in the industry. So we're happy we could help and we'll be here for any future transport needs!
Reviewed Nov. 13, 2020
I gave Montway a down payment and they told me what type of cash I had to have when I showed up. That was exactly what I paid. It was an enclosed transport and the guy was really good. It was a 1,500-mile trip and I got my vehicle within two weeks which is quick for an auto transport company. I used Reliable before and they were the best I've had. Montway was a little bit better as far as keeping me informed about what was going on. The ease of service and great customer care were the biggest plusses for me. This was the best experience I've had dealing with an auto transport company.
Thank you for the wonderful review, Kenneth! We're happy to hear we were the best experience yet. Looking forward to the next shipment.
Reviewed Nov. 12, 2020
I shipped a truck for a cross country move. The rep was great and the customer service was excellent. The driver did a really good job and the quote was good too.
Great to hear! Thanks for choosing Montway for your transport needs. We're happy to help at any time!
Reviewed Nov. 11, 2020
When I was moving from Ohio to California, I called a few places. I read all the reviews online as well, and I opted for Montway. I felt that they were the most reliable and they were at a cheaper rate. The quote was very reasonable and it was very accurate. The driver was also quick to give responses and I felt good. I received my car within five to six days and it was absolutely perfect. Overall, the service was good. I had a very good experience working with them.
Glad to hear you had a good experience. Thanks for the review, Sneha! We try to provide the best service we can and are always here to help. If we can help with anything else, just let us know.
Reviewed Nov. 11, 2020
I needed to ship a car to my kid in college from Florida to Pennsylvania and I was looking for a company. Montway came up and I did some research online. I also asked a few friends but none of them had used them before. I got the name of another company that I called originally but that didn’t work out timing-wise so I called Montway. They were right on top of it. I liked their accessibility and timeframe. They were all roughly the same price but some were gonna take 10 days or a week. Montway took three days. The reps were all fabulous and I love the office. They were very nice, professional and their level of knowledge was very high. They knew that they weren't going to be able to do it themselves. They were gonna have to outsource it and they were very upfront that it might cost me a little bit more, which did. It ended up costing me another $80 and I was willing to accept that.
The guy who came to pick up the car wasn't very talkative but he was very professional and nice. I liked that my car wasn't the last car that was hanging off the back. When I called, the guy was delivering a car in Jersey and he said that he was not gonna be able to get it to my daughter that day but he could get it to her the next morning, and he did. She wasn't even home. Someone else took possession of the car, which was a little sketchy. I was a little nervous about it but it worked out fine. The car was a little dirty but it was fine. The quote that was given to me was almost 100% accurate. They were the same quotes that I was getting from everybody.
Thank you for the excellent review, Jill. We strive to provide the best service we can and provide full transparency in our operations. Glad you gave us a chance and if we can help with anything else please let us know.
Reviewed Nov. 10, 2020
There were several companies that I had the opportunity to choose from, and I decided to go with Montway because one company never responded back to me and the other did, but never got back with a follow up. Since I went with Montway, I didn't have any issues at all. As a matter of fact, they delivered my vehicle a day and a half earlier than the scheduled time. I arrived on the 13th of October and they were supposed to deliver my vehicle not until the 16th. But they called me up on the 14th and said, “Hey, we'll be heading to Albuquerque. We have your vehicle. Are you available to take it?” But the driver had some problems with traffic and they showed up at my residence around 10 at night. But I was good with that. The experience from when they first picked it up was outstanding. Then even when I got my vehicle, I checked my odometer and it didn't even move. It still had the same mileage on it when it was dropped off. So no one drove the vehicle.
I had a problem when I first scheduled with Montway. They told me that it would be guaranteed that the vehicle would be picked up by a certain amount of days. I projected a certain date but they weren't able to accommodate it and it ended up getting pushed back to almost the last possible moment that I can have it picked up while I was still in the location before. But they were able to meet the date. If I didn't get it shipped that day, I would have had to go to alternative measures because I wouldn't have been available. But it managed to work out. The overall service and the drivers were very customer service oriented. The drivers were very courteous and straight to the point. I would recommend them. If I had to move a vehicle again, I would go with Montway based on that experience.
Thank you for the fantastic review, Antonio. It's important for us to provide the best service possible and we are always striving to improve our services. Glad to hear everything went well. If we can help with anything else please let us know.
Reviewed Nov. 9, 2020
I looked at the various recommendations on a site and the ratings that people had made. Montway had one of the highest ratings and they seemed to be reasonable in price. I had a wonderful experience with them. They were there when they said they were there. They were efficient and professional. They were punctual and they called right back. I didn't have to wait 24 hours to know that I was accepted. I got a call right away. Everything that they said would happen, happened. The driver was excellent. He was prompt and punctual. He did a good job. He was a pleasure to deal with. I was very, very pleased. I would use them again.
Thank you for the review, Robert. We're happy to provide a fantastic service for your needs at any time. Looking forward to the next shipment.
Reviewed Nov. 8, 2020
Montway was fantastic from start to finish. They were on time. The delivery was earlier. There was constant communication through text. The auto transportation portion was the least of my worries through the whole move because they were so on top of it. We moved from California to Connecticut and we did the transport of my car and my husband's motorcycle. For the motorcycle, it took 15 days to arrive because it was enclosed. But for the car, it was quick. It was around seven days. They did great. I would definitely use them again if we have to do a long haul.
Fantastic! Thanks for choosing Montway for your vehicle shipping. Motorcycles can take longer on average to transport due to the more complex shipping requirements to move them. If we can help with any future shipment needs, just let us know, Lorraine.
Reviewed Nov. 7, 2020
They were very efficient. The rep that set up the transport was very kind and checked in, calling me back to finish the transaction out, which I appreciated. The quote was very accurate and the delivery was great. It took only a week, which was really fast. When the driver picked up the car, we knew he was on his way. Another operator contacted and told me that the driver was nearby. He gave me his number. So the communication was great.
Thank you for the review, Khylani. Communication is a core value for us and we're happy to hear the team did a greatjob. If we can help with anything else please let us know.
Reviewed Nov. 6, 2020
I’m in the military, so I had to ship my car from California to Maryland. I looked at five companies. When I called Montway, a human answered and I was able to talk to somebody easily. The customer service rep was helpful and I liked the price I got. That was one of the reasons I went with them as well. I had another price from another company that was similar, but they didn't have anybody available to talk to when I called back. When my car was delivered, it was in the same condition as it was when I shipped it. Also, my brother was late to pick up the car, and the driver was understanding and nice about it, so that was good.
Thanks for the great review, Audrey. We appreciate you giving us the opportunity to help ship your car. Customer service is one of our core values as auto transport can be quite complicated. So we want to make sure we're here to answer any questions and provide any help we can. If we can help with anything else, please let us know.
Reviewed Nov. 5, 2020
My dad passed away and I needed to transport his 2019 GMC Sierra from Louisiana to Michigan. At first, I researched to see how Montway handled theirs. Their representative was nice and the quote I got was reasonable. The delivery went good as well. Everything was in good shape when the truck arrived.
Thank you for taking the time to share your experience, Ryan. We're happy we could help with your needs. If we can help with anything else, please let us know.
Reviewed Nov. 5, 2020
I needed to get a car from one state to the next state. When the representative from Montway came, he spoke very politely. He asked me if I had any questions and was pretty much professional. The people said once they got in contact with the person who was the owner of the car first, they made sure he was there, got his information, and talked to him. Then they said they were gonna call me when they were on the way, picking the car up and on the road. They called every couple of hours and let me know where they were and then once they got in my state. They called me once they got to my city and then when they were pulling up, they also called. So I knew at all times everything. It was awesome dealing with them. The transport took about four days. Montway provided the cheapest quote and the final cost was still on point. The vehicle was perfect when it arrived. Montway is the best one and that's the one I wanna use from now on.
We appreciate the review, Jakell! We're so happy to hear that the truck driver did a great job. We strive to work with the most professional drivers out there. We look forward to shipping your next car!
Reviewed Nov. 4, 2020
I relocated from California to New Hampshire. I checked Montway's reviews and the price was good. Some of the other companies were okay giving a discount to a senior but I had initially started with Montway so I went back to Montway. I also felt confident after talking to the salesperson that I spoke to. I shipped my sister's Hyundai and my Subaru. The driver was professional and on time. Everything was good.
The vehicles arrived in six days instead of seven, so I was very impressed. When my car was picked up, the driver met me on the street instead of coming into a mobile home park, which is a two-minute walk for me to walk outside my driveway. Then when he dropped it off, I did let him know that I have a shopping center in the vicinity that I can walk to. Because it's hard to get these type of big vehicles in to where I live. Everything was perfect, though. He found the place. He called me and said that he was there. He was great. He was unloading it while I was walking right over.
Thank you for the excellent review, Theresa. We're happy to hear our team could provide professional and speedy service for your auto shipment. If there is anything else we can help with please let us know. Have a great day!
Reviewed Nov. 4, 2020
We called Montway and they took care of everything for us. They picked up the car on time and delivered it on time too. We had the car from Michigan to Florida and we had it hauled down a transporter. The rep called us and said that he would be at that location in half an hour. He inspected it before he unloaded it and took some pictures, and there was no damage that we saw. Everything looked good. He drove it off and then we took off. It was right by our house in Fort Myers. The quote that Montway gave us was $50 more than what we should have paid but they are a very good company. I’d recommend them and we'll use them again. They did a great job.
Thanks for choosing Montway for your car shipping needs. Happy to hear the truck driver did a great job. If we can help with anything else please let us know.
Reviewed Nov. 3, 2020
I bought a '98 Cobra Mustang out of state and I needed it transported. I had used transporters in the past and wasn't satisfied with them but I saw good reviews for Montway, so I went with them. Their customer service was excellent. As soon as I started the online process, someone from Montway texted, called and emailed me. They wanted to make sure that we got everything right. The cost was very reasonable and acceptable.
The transport was about 700 miles and it went smoothly. The transporter had a slight bobble picking the car up. He was running just a little bit late and got to the pick-up point where the man was ready to close his car lot. But the man was understanding at the car lot and stayed another 15 minutes so he could load the car and come on with it. On my end, it was great. The driver was a day earlier than I expected and he said he would be delivering the car within the hour. He was a super nice guy. The guy who delivered them is a car guy and he made sure that the car was unharmed and well protected. He brought the car right here to my garage. Montway was well worth the money I spent. I got a big car hauler trailer but If I hooked it up and drove that far and picked up the car overnight and drove back, it would take two and a half days and it would’ve been an even sum in my cost of fuel and my time. Montway is a company that you can trust and afford.
Thank you for the review, James! Not everyone ships a car every day, so we go the extra mile to ensure all information is correct so that there are no issues during transport. We'll be sure to let the driver know about your feedback as well. It's important to us that we work with professionals who care about what they do. Have a great day, we look forward to the next shipment.
Reviewed Nov. 3, 2020
Montway Auto was excellent. I needed to get my car from Minnesota to Arizona and from pickup to drop off, it took four days. When the car arrived, it was good.
Thanks for the review, Karen! Glad we could get help get your car to AZ safe and sound. Hope you consider us for future car shipments.
Reviewed Nov. 3, 2020
I used Montway last year, and I used them again this year. I was very pleased both times. I was moving one of my personal vehicles 1,900 miles back to my home state and I ended up going with back with them. They were nice and they gave me a discount. They came back with a price that beat everybody else. One company initially started really low and that was crazy. I was on a broker board and all the drivers were coming back with $1,600 to $1,800 quotes. Montway was on the money. I work in one state and I live in another. If I have to transport another vehicle again, I'm not even gonna put myself through that process of getting a quote. I'll just call Montway back.
When the driver called me initially, we discussed the time frame, and then he called me back a second time to narrow it down. When he was on the way, he let me know that he was within 15 minutes of my location. Everything was perfect. He was also professional when he picked up the car. On the delivery part, he was running behind, so I reached out and got some feedback. Everything was on time, though, so that was good. The vehicle itself was not in any kind of damage as well.
Thank you for the review, Sharon. We use the latest technology and data to provide the most competitive and accurate quote on the market. We're happy we could help and we look forward to the next shipment!
Reviewed Nov. 2, 2020
I live in Raleigh, North Carolina and my dad gifted me a Ram truck from Alabama. I searched for quotes, and then I got all these high prices, but there was one website where I could just put the job and let some companies bid on it. Montway Auto gave me the lowest price and then they gave me a cash discount. It was a good deal. I went with them and they beat expectations with the time frame. I called them a couple of times and did the chat function as well. They're responsive. I would recommend them. I would rent them again.
Thanks for the review, Carey. We use the latest technology and data to determine the most competitive prices in the market. Glad we could exceed expectations and we look forward to servicing you again in the future.
Reviewed Nov. 2, 2020
I was already living in Alabama for a month and I finally decided to live here. I went to Seattle, grabbed everything, and moved them. I looked at Montway and three other transport companies. In the end, I chose Montway to move my car to Alabama because I preferred the enclosed capture. I went on to their website and filled in what I needed to fill in. I didn't have to worry about anything. Their customer service was even better than I anticipated.
I was told that the delivery was going to be a day later. But they delivered my car a day earlier than I anticipated so that was pretty sweet and was even better. I could not have been any happier with how they delivered my car. The price I got was very accurate and right on point. The driver was great. When I was waiting for my car, there was a mother and son situation and they were really sweet about everything. I was very pleased with the whole situation.
Compared to the cost of moving from Seattle to Alabama, the cost with Montway was reasonable. I was not too taken aback by that because I had to upfront pay everything then my company would pay me back. That was quite easy. I had already moved from California to Seattle and I understood the basis of things. I had a really good experience. It was seamless. It seems as though Montway was a family company and I really like them very much. They were very honest and they took pictures. That was very respectful and I felt very safe about that. They made sure everything was fine. We move all the time for work. I would be more than happy to tell others about Montway. I travel often. The one thing I don't want is to have issues. When you have something that seamless, that is amazing.
Thank you for the excellent review, Hela. It's important to us that we provide the best service possible, so we're happy to hear things went well. We're here for you if you need to move again in the future!
Reviewed Nov. 2, 2020
I had to have a car I bought transported at least 1,200 miles to my house. I looked at a few companies and Montway had good ratings. Everything they said, they delivered on. The driver was fine as well. I've transported a lot of cars and these guys were as good as any I’ve used. They did everything really well. I'd recommend them.
We appreciate the recommendation, Steve. We strive to provide the best service possible. We hope you consider us for future car shipping!
Reviewed Nov. 1, 2020
I found Montway by googling transporters. I chose them because I looked at the reviews and they were very positive. It was the cheapest that I found as well. I was coming from New York to Texas and when they came to get my car, it came quicker than I expected it to. The driver was very friendly throughout the whole process and he communicated with me. Whenever I texted or called, he called back. The last time we spoke before he arrived, he said, “I'll be there in four to five hours.” He was there and he unloaded the car. My whole family was surprised. I would definitely recommend them again.
Thank you for the review, Lorena. We strive to provide the best service possible! We'll be sure to let the driver know they did an excellent job. Looking forward to assisting you again in the future.
Reviewed Nov. 1, 2020
I bought a Smart Fortwo in Downers Grove, Illinois and I had it transported to Daytona Beach, Florida. I looked at many companies and I could tell that Montway Auto was a large company. They had good reviews. I had good customer service as well. My questions got answered. The quote was good and then the delivery went like clockwork. Not only did Manny tell me the exact day, but he was also very precise on the time that he would be meeting me. He was exactly on time and he was waiting for me when I pulled in.
Thanks for choosing Montway! We're happy to help with your car shipping needs at any time.
Reviewed Nov. 1, 2020
I bought a car in Texas. I needed it transported from Houston to Macon. I have a friend who has a trucking business and he referred Montway. I called first and somebody explained the whole process to me, and then there was an email confirmation. My only thing is that it took a while to be clear about when they were gonna pick up. Because I couldn't get an answer on that, I almost canceled it. Then, the driver caught my eye, to say that he was gonna be there that day and so that turned out well.
The time in communicating when it will be picked up could have been better. But they picked it up really quickly. I've made the reservation one day, I called them one day and they picked it up the next day. In terms of the time frame, it was better. Then from that point, it got picked up, it took two days to get here. The driver communicated along the way. The driver didn't speak a lot of English, but it didn't matter. He got here, it was unharmed. I paid him his cash. He was friendly and he got it off. Ultimately, I was very pleased.
They were also the lowest vendor. It was $650. Somebody else had quoted me 500. But given the timeliness, how quickly I got the vehicle, I didn't mind that they weren't the cheapest and the fact that it got here and I didn't have any damage problems. Clearly, the driver made a very good time, through a hurricane at that, cause I was really worried that it was gonna end up damaged because it was an open carry, and then the weather got bad. I would definitely use Montway again. They were professional.
Happy we could help with your shipment, Stephanie. Thank you for the review and feedback. We'll make sure to audit the communication regarding load dates. It's important to us that we provide clear and concise communication at all times. If there is anything else we can assist with please let us know.
Reviewed Oct. 31, 2020
Montway Auto Transport was not the cheapest. They originally told me that they could pick the car up but it was not gonna happen till the weekend. I then fussed a little ‘cause they already told me that they were gonna do it. If not, I wouldn't have paid up for the service. Then I was getting ready to cancel them and all of a sudden they ended up finding someone who would take the pickup and deliver it up to my home up in New York State. The driver that they contracted was excellent. He was the better part of the experience. They delivered the car on when they said.
Thank you for your feedback, Patricia. When booking an order with Montway, we advise all customers that we estimate one to several business days from their first available pickup date to load the vehicle. This is due to the inconsistencies of our niche industry. The same truck may not always go the same route every week, and route availability can change dramatically due to weather, seasonal demands, industry events, and more. Because of this, we may not be able to complete dispatch until much closer to the pickup date, sometimes even the day of. We're happy to see that our team was able to meet your requested timelines. We'll make sure to audit your order to improve our services. We hope you consider us for future car shipment needs.
Reviewed Oct. 31, 2020
Everything went well and I was very happy with the service from Montway Auto Transport. The pickup and the delivery went flawlessly. I had done the shipping of cars in the past with other companies and there were glitches here and there. But with Montway, the guy that picked up my car was very friendly and very professional. I told him to take care of my car and he was really nice about it. He made me feel comfortable about picking up my car. My car was delivered to the destination a day or two earlier than I expected. It went smoothly. There was no damage to my car. At the delivery, my daughter and my ex-husband said that the guy was really nice.
Thanks for taking the time to leave a review, Victoria. Happy to deliver flawless service! We strive to work with the most professional truck drivers out there. So we'll be sure to let them know they did great. Have a good one!
Reviewed Oct. 31, 2020
Montway Auto transported my car from Texas to Oregon, which took five days. The driver called me when he arrived, and I picked it up.
Thanks for choosing Montway, Jacquelyn. Hope you consider us for your next car shipment!
Reviewed Oct. 31, 2020
I used Montway to have my wife’s car shipped out. Their price quote was spot on. The driver was friendly. I talked to him. We put the car in and he left. Everything with Montway was smooth and efficient. The car was delivered sooner than expected and so that concerned me a little bit because once the car is delivered, there's a countdown of how many days you have where the car will be stored for free. If it's stored longer than 20 days, then the consumer has to pay. When I landed in Hawaii, I was told I couldn't leave my hotel room for two weeks because of the quarantine. I thought that I was going to incur an additional expense. I did the math on it, and based on the number of days, there was definitely gonna be a charge. That initially made me pretty unhappy because things were out of my control. But when I went to pick up the vehicle, there was no charge. Overall, Montway was fast, efficient, kept to their word, and the price was reasonable.
Thanks for the review, William. Glad we could help with your Hawaii shipment. We do our best to provide the most professional service we can. We hope you consider us for future shipping needs!
Reviewed Oct. 30, 2020
Everything was okay with Montway Auto Transport. It's just that I had a picture of the motorcycle before it went on to the thing, and when it got delivered, the mirror was completely disassembled. Even the person who gave it to me said, "We don't know. We just received it like this." The people were nice. It's just that they didn't know what happened to the mirror. There was nothing I could do, but the side mirror was all scratched up. Other than that, it was a great experience. The motorcycle was intact. There was no scratch on the bike.
There were two people that dropped the motorcycle off. They came all the way to my house. They kind of fit under the apartment garage. I told them, "Hey, if you park on the side, you could walk it right out." I was there when they're walking it off the ramp. They did a great job bringing it off. They used the up and down, and they brought it down nicely.
Thank you for the review, David. Our team has reached out for more information regarding the mirror. Please watch your emails and if you have any additional questions or feedback, please email us at feedback@montway.com.
Reviewed Oct. 30, 2020
Montway Auto Transport was cheaper and more reliable. I was moving from California to Florida and the service was really good. It took three days and it was super fast. The quote was the actual amount that I paid. Their reps were really on top of it. I had a lot of questions and they assured me. The driver was super responsible and would message me frequently. He wasn't able to make it 100% of the way, but he made it 99 of the way. But It was fine. It was only like a few steps away. The vehicle was just like I had left it. I would tell my friends and family that the next time they needed to ship, they should do it with Montway.
Thank you for the review, Rony. Not everyone ships every day, so we're happy to answer any questions our customers may have to ensure professional service. We look forward to future car shipments!
Reviewed Oct. 30, 2020
I already noticed Montway had a whole lot of reviews, so I checked them out and they were, overall, super good. The representative during the set up was really good and then I had to make a change, and they did that. The car left here the 4th of October, and it got down there on the 13th of October. That was because of the weekend. I did not have an issue on the time and the car got there without any damages at all, so that was excellent.
Fantastic! Thank you for the review, Mike. Happy we could provide great service for your needs. We hope you consider us for your future car shipments.
Reviewed Oct. 30, 2020
Montway offered a good price for a good service that was reasonable. The quotes were very comparable. They weren't the highest and they weren't the lowest, but the interaction I had with the staff that I spoke with is what sealed the deal. They were respectful in their communications with me and timely. I spoke with a couple of gentlemen and they were very polite and helpful with what they could offer, any extra benefits they had available. As in, we wanted to know if we could put in more than 100 pounds in the trunk and if that was an additional cost, and that was explained very nicely about what we could also ship with the vehicle in the trunk.
When I spoke to the person that gave me the lowest quote, they bumped up their next quote to me to a different price, and then when I called them back the next day about it, they had a completely different price. But Montway's quote never swayed. It was, “This is our quote to you to go from x to y. This is what we'll provide.” They were very good about it.
We were expecting it to be two and a half days of driving. The driver contacted me each night. It was before he logged off for the day, where he just contacted whoever the owners of those vehicles he was driving for. He let me know where he was at, and then he contacted me again when he was about an hour away, just because I was a little nervous about if I needed to leave work to come to meet him. Then, he let me know when he arrived. So, I got three different notifications. Then, he was appropriately using all of his PPE for COVID, so that was excellent. There wasn't any unexpected damage to the car upon arrival. Montway has done a very good job for me. It was an excellent cost for the quality and I would use them again.
Thank you for the review, Janelle. Clear communication is very important to us. So we're happy to hear that our team was able to provide this in a professional manner. We're also super happy to hear that the driver did a great job in their communication and service as well. We'll be sure to let them know about your feedback. We look forward to the next shipment!
Reviewed Oct. 29, 2020
I was dealing with this other company for the transport of my personal vehicle from California to Georgia. But I fired them after 10 days of waiting for them to pick my truck up. Then I called Montway on a Wednesday, paid money and it was done. They pickled my truck up on Friday and they had it here quickly. The people did an outstanding job. Every time I called and asked a question, they had an answer. I paid an extra 200 bucks to their original quote, so the final cost was close. It was a little steep. But you gotta pay if you wanna play. The delivery driver was pleasant and on the truck, there was no dents, no dings, no scratches, other than the ones that I put in it. So I was happy. We picked a spot to meet and it was pretty close to the house. Montway does good work. I would recommend them to anybody for car transportation.
Thank you for the review, Michael. We're happy to hear that our team was able to provide professional service for your needs. If we can help with anything else just let us know!
Reviewed Oct. 29, 2020
We moved to California, temporarily, from Michigan so we needed our car. We used Montway Auto Transport and everything went fine. The driver was great. He told us that he was gonna be here on a Friday instead of Saturday. The car was in great condition when it came. Also, the final cost was exactly what the quote was.
Thanks for choosing Montway! Happy we could help with your car shipping and hope you consider us for your future needs.
Reviewed Oct. 29, 2020
Montway has very professional customer service. It's amazing. My mom's English wasn't very good, but the representative was willing to work with her and meet her halfway, so she didn’t have to do too much driving. They’re professional. Delivery was very great as well. The vehicle was a day late, but the driver still made it here on time the next day. The vehicle was parked right outside my apartment, so I just had to go there, sign the paperwork, and the vehicle was in my possession within 5 to 10 minutes. It was perfect. I'll definitely use their service again when I need it.
Happy we could help with your shipment, Gibson. It's important to us that we provide the best service we can. Thank you for the review and we look forward to assisting again in the future.
Reviewed Oct. 29, 2020
I shipped a Cadillac XLR and a Tesla Roadster with Montway and both of them went well. Their prices were not the lowest but they were reasonable. Also, they were on time and responsive. We had kind of a deadline on one of the shipments. I called them on a Wednesday and I told them we need to get a car to Texas by Tuesday. The rep said they were booked but he called me back in 24 hours and said they could pick the car up on Saturday and they would get to Texas by Tuesday. I thought that was pretty good. It was a good service from the beginning and they have an excellent follow-up.
Thank you for choosing Montway! We're happy we could help with your logistical needs for the Cadillac and Tesla, Richard. We hope you consider us for your future car shipments.
Reviewed Oct. 28, 2020
I had found a good deal on a car out in California that it was worth factoring in the transportation fee. The transport was to be from West to East. I looked at three companies. I had a friend who had already used Montway so I looked at the other two more for sanity's sake. Their prices were all higher. Montway's customer service was excellent and I got perfect communication. If there was any type of update, delay, or a process change, the communication was right on point. In anything that you do, communication is key. Even if you have a delay and you're told about that, at least you're told and you don't find out later. In my case though I was told the opposite. The car was gonna be there earlier and I was told two days in advance.
The car arrived perfectly and everything was marked per the pickup. But I had a couple of weeks of delay before I could actually do the payment. There was a $300 increase due to seasonal temperature changes. But there was no difference from the final quote I did when I was able to get the car picked up to that of the delivery. Also, the driver was extremely friendly and very good at communicating. I'm not a person that likes doing small talk especially when it's a business type transaction. He probably understood that I'm working as well so it was really simple. It was, “Yup, you're gonna be there?” “Yes.” “Okay, cool. Bye.” And that was the end of the conversation, which I appreciated.
Thank you for taking the time to leave us a review, Victor. You're absolutely correct, communication is key! Especially in a niche industry such as ours. We strive to provide the best communication we can so we're excited to hear we're doing great. Happy we could provide professional service and we hope you consider us for future car shipments!
Reviewed Oct. 28, 2020
We reserved a day and time with Montway online and got confirmation but we were never informed that there's a gap when our car could possibly be picked up. It was not picked up when it was supposed to and we had to leave the state. Our car was still back at the house we sold so we had it at our neighbor's house and it kinda inconvenienced him. My husband wasn't very happy with that process. The car was picked up three days later and everything was fine then. It arrived as scheduled and the driver who drove our car was always in contact and communicated with us, which was really nice. Also, the quote was very reasonable and we didn't get any unexpected charges. We would still recommend the company even with that little glitch.
Thank you for the review and feedback, Miranda. We do apologize for the inconvenience. When booking an order with Montway, the customer selects their first available shipping date. This is the first day that their vehicle will be available for pickup. We estimate one to several business days for pickup starting from this date as informed in our confirmations. We are always striving to improve our services and will make sure to audit this to improve customer experience. We're happy that despite this you had a great experience and we hope you consider us for your next car shipment. If you would like to submit additional feedback or questions, please email us at feedback@montway.com.
Reviewed Oct. 28, 2020
I got my son's vehicle up here from Florida to New Jersey. I'm not going to Florida with all the COVID with my daughter. So, rather than drive down and get it and fly down and drive it back, we decided to use a transport service. We didn't want to take a chance. Montway was the first one that came up when I Googled auto transporters, and it was 5 stars so I took it. They found a broker and then the broker canceled because the driver had a stroke. They got another company who was gonna drive it. They wasted no time and really was right there for me.
The quote that they gave me was reasonable. My daughter and I split it and it was fine. The delivery was fabulous. The vehicle was picked up by the father and son team who had picked it up to deliver it with a couple other vehicles they had to deliver to the east coast. The party that’s staying in my son's house in Pensacola said to me, “I've never seen such a perfect job.” He said one time he had a nice Jaguar cross country and it was an absolute horror story. Then he saw this team and he said that they were absolutely wonderful. When the car was delivered to my daughter's house, she said the same thing. I’m absolutely satisfied. Montway is a wonderful broker and they find great providers to get the vehicle where you have to have it delivered.
Thank you for the review, Sally. We definitely understand the concerns and we're just happy we could help. We hope you consider us for future car shipping. Have a wonderful day!
Reviewed Oct. 28, 2020
Montway’s quote was a bit on the higher end compared to other providers, but the service was good. So, no complaints about that. If the quote had been a little bit lesser, I would take it instead anytime. They gave a delivery timeframe of within a week and they were able to do that. The guy called when he reached the destination and I just had to pick up in 200 feet. I was satisfied with the service.
Thanks for the review, Harhsa! Montway uses the latest technology and data to provide the most accurate quotes on the market to ship your car. We're happy to hear we could deliver within predictions. We hope you consider us for future auto shipping needs.
Reviewed Oct. 27, 2020
Montway did a transport from Florida to California, and the customer service, communication and delivery were great.
Thanks for choosing Montway, Chris! Happy to deliver excellent service at any time. We hope you consider us for future car shipments.
Reviewed Oct. 27, 2020
Montway's quote was much more reasonable than most. For an open carrier, I had quotes as high 1,650, but theirs was around 1,150. They transferred my car from New Hampshire to Florida and the fellow who did it was great. While he didn't keep in contact during transport, he let me know when he was coming and then he contacted me. Somebody was gonna meet him down here in Florida, so he contacted that person with no problem. My friend was very pleased with him and the car came in good shape.
Fantastic! Thanks for the review, Bruce. We use the latest technology and data to provide fair and accurate market quotes. Glad to hear everything went well. We hope you consider us for future car shipping.
Reviewed Oct. 27, 2020
I bought a 1990 Mustang from an auction and needed it shipped from Indiana to Illinois. I had an agent check out 10 companies and Montway's was the price that I liked. I filled out the application over the internet then they called me and emailed too. I could understand what the people on the phone were saying and everything worked out. The whole process was quick. I just had to schedule the day to get the Mustang picked up and it was picked up the same day. I have photos of the car and when it was dropped it off, there was nothing different about it. The quote I was given was accurate and I paid them with one of my cards. It was an awesome experience.
Awesome! Thank you for the review, Rafik. Glad we could provide professional service for your Mustang. If there is anything else we can assist with, just let us know.
Reviewed Oct. 27, 2020
I moved from Illinois to Colorado and I needed to ship my Ford Fusion. Montway responded back quickly and their price was fair. I had a very nice and responsive rep who answered all of my questions. I wasn't sure about a couple of things and he was patient. I was also given a fair quote. My brother received the vehicle because I hadn't moved here yet. It all went very smoothly. The transport truck couldn't fit down on the street he lived on. The driver called and my brother met him and got the vehicle. It was very smooth. Montway was great and it was a good experience overall. If I ever had to do this again, I would absolutely use them.
Thank you for the review, Cheryl. We know not everyone ships a car every day. So our team is here to answer any and all questions. If we can help with anything else don't hesitate to let us know.
Reviewed Oct. 26, 2020
Montway had some good reports online. I called them up and they were pleasant. I spoke with a man and he told me what would happen and when I would be contacted, and it all went according to plan. I got a message in the timeframe that he said. The only thing that I was not happy about was, I went online and got a quote. And then I called the next day or the day after to set it up, and the quote was not the same. We were shipping the car from Vegas to Kinston, North Carolina, which is 2,400 miles. The first quote was 1,100 something, but then when I got back to it, it was 1,300 something. I would be happy if it were less. The rep said, “Well, they're only good for 24 hours.” I'm sure that might have been someplace in the small print, but it would’ve been very small I didn't like that, but it didn’t make me say, “Well, I'm gonna be with somebody else.”
If the quote is for such a short time as 24 hours, it should’ve been more obvious that that was the case, because I could have moved quicker. My husband had a rental already for the month so it was not a big rush, but that was a bit aggravating. Other than that, they told me the car would be here on Tuesday, and it was. It was seven days. It would have taken me five days to drive it. So, seven days was fine to me. I have never shipped a car before, so I didn’t know what to expect. But I was not disappointed, particularly with the driver of the truck. My car was in an RV park and his truck was too big to get in. So, I had to go a mile or so down the road where he could park with that big old truck. I drove down and he did the paperwork. And then I was gonna have to walk home because I didn't have anybody to pick me up, and he offered to drive me. He said he was going back that way. He was a very nice, young man.
I did my math on how much it would cost me to drive the car and pay for gas, hotels and food, and I could not have done it myself for much less. Maybe a couple hundred or so, but I didn’t have to do that. I just had to get on the plane, so I was pleased. I would do it again if an opportunity comes up where we need a car on the other side of the country. My husband's company is moving out here and there will be numbers of people coming. We would be happy to tell them to give Montway a call if they need to. Many of them have a few cars to bring.
Thank you for the great review, Vicki. We appreciate the feedback regarding the quote. This is definitely something we'll evaluate as it's important that this is clear. The car shipping industry can see sporadic changes in market and truck availability. Things can easily change within a day or two. Outside of this, we're happy to hear that everything else went well. If we can assist with anything else please do not hesitate to let us know.
Reviewed Oct. 26, 2020
We sell classic cars. We needed help delivering a car from Michigan to Sacramento and Montway's quote was right and close. I had to pay 50 bucks more to get a truck earlier and I didn't argue with that. I've had guys try to bump me 300 for it. The delivery driver from Montway was very pleasant. He had a nice, new truck, and he did a good job. He got it there a day before anticipated too. Everything was done well.
Thanks for the review, Doug. Glad we could help with your classic car move. We do our best to provide the most accurate quotes possible based on current market trends and the latest technology. We hope you consider us for future shipments.
Reviewed Oct. 26, 2020
I'm in the medical field and I travel. Since my contract was in California and I was currently in Connecticut, I needed to have my car shipped. After a few simple Google searches, I found that Montway had good reviews. They had a good process. I just wish they could have given more phone call updates. They sent emails regarding updates of the process, but I would have been a little more comfortable with everything if I could have gotten a phone call while waiting for a company to agree to pick up my car. They could have said, “We're still looking and waiting for somebody to be assigned to pick up your vehicle. But as of right now, we're still on schedule.” Most people don't ship cars so it's not like people are used to this.
Also, the quote I got was accurate although I did have to pay an extra fee of $200 at the end to the driver because he said that I had too much stuff in the car. Somebody asked me what was gonna be in the car and I told them clothes and little personal products. But I was not told that I couldn't have anything in the car. Otherwise, everything was fine. Montway is reliable and reasonably priced.
Thank you for the review and feedback, Renata. Communication is really important to us. So we'll evaluate our protocols when it comes to how and what channels we communicate on. If there is anything else we can assist with, please email us at feedback@montway.com.
Reviewed Oct. 25, 2020
Montway got back to me more among the other companies that I considered to transport a vehicle across the country from Sacramento to North Carolina. I asked for a number and their rep gave it to me. Their quote was about $150 cheaper than what I was receiving and it was accurate. The transport took about five days. I had a fairly large window of time so it was fine. The divers were very professional. They came out when they were supposed to and they communicated to let me know where they were and what time they would be here. The vehicle was just as I left it when I gave it to the driver. So they did a good job.
Thank you for the great review, Eugene. We strive to provide the best communication possible and use the latest technology and data to provide the most accurate quote that we can. If there is anything else we can help with, don't hesitate to let us know. Have a great one!
Reviewed Oct. 25, 2020
Montway was referred by a family friend. I was moving from Boston to Texas. The rep was nice and helpful. Montway was transparent with the costs and everything else. I was trying to factor in how much it would cost had I driven down and stayed at hotels, gas money and everything else. It would have been cheaper, but then it would have put almost 2,000 miles worth of driving on my car. The cost was reasonable. My Toyota Camry got picked up on Wednesday and the shipment took five days. Montway said it could take anywhere from five to seven, so they were accurate with that. The carrier driver told me to take pictures just to have a record.
I live on a very busy road and my driveway is very difficult to navigate, so we picked a central meeting spot that was about two miles away. It worked out perfectly. It was drop the car off in a huge parking lot. And when the driver met me down in Texas, I had a cell phone number, and we picked an area right down the street from the Walmart parking lot. It was at the dead-end street near like a storage unit. So you don't have any logistical nightmares, coordinate a good pick-up and drop-off spot so that the driver can navigate through. A friend's sister is moving from Tennessee to New Jersey, going in the opposite direction of me. I said, "Basically, how it works is Montway contracts out to different drivers. So, just make sure you pick a good location to pick up the vehicle. If you have like a tight street or it's very hard to get down, make sure you communicate that with the dispatch and then same thing with the drop-off location as well."
Thanks for the awesome review, Pat! We definitely appreciate the tips on meeting locations. Transport trucks are typically enormous and are subject to many restrictions and regulations. So planning ahead on a safe place to meet is advised. If there is anything else we can assist with don't hesitate to let us know!
Reviewed Oct. 25, 2020
I talked to so many different people and I got four quotes. I went with Montway for two reasons: the price and the rating online. I initially asked for a quote online, and they emailed me with it, and then they followed up with a phone call. I wondered how long it would take and we discussed. We had to give them a 5-day window for pickup and then I decided to go with them. They stuck with the quote they initially gave me. I had to give them a deposit when the car was picked up and then I paid the balance when the car arrived and I picked it up. I really liked the driver. He was very nice, courteous, and went out of his way to deliver the car later in the evening just so I could have it that day. It was all good. I wish my moving company that brought all my stuff here was as good as Montway, because it wasn't.
Happy we could provide friendly and professional services for your needs, Diana. Not everyone ships every day, so our team is here to answer any and all questions our customers have. We appreciate the review and if there is anything else we can assist with just let us know.
Reviewed Oct. 24, 2020
I had a Corvette that had to be moved from one place to another and Montway came up quick on the internet so I picked them for the transport. Their rep was very helpful and very nice. Also, the driver was very friendly and has a good sense of humor. That's very important to me.
Thank you for the review, Lonny. Glad we could provide great service! We make it a goal to work with professional and friendly drivers so we'll be sure to provide them your feedback.
Reviewed Oct. 24, 2020
We had Montway transport our vehicle about 3,000 miles from San Diego to Jupiter Florida. I dealt with the gentleman who drove my car to my home and he was brilliant. He came and picked up the car at my job and dealt with my employees. On delivery day, he couldn't directly to my home because we live in a country road and he had a big truck. I told him that I would come out and meet him. But he then told me that he would come get me, drive me back to his truck and then I could drive home from there. He was tired but still, he was courteous and kind. If I needed to have auto service, I would totally use Montway and recommend it to anybody who asks which company I use.
Thank you for the amazing review, Johnny! We strive to work with the best drivers out there and your feedback helps make that possible. We'll definitely let them know they did a fantastic job!
Reviewed Oct. 24, 2020
Montway's service was awesome. I bought a new vehicle and I needed it transported 2,000 miles. Everything was fantastic. Montway had a good driver and a good representative. They had a fair price and the delivery was faster than I thought as well. It was one day earlier. I'm happy with it.
Happy to provide fast and professional service. Thank you for the great review, Jinyuan!
Reviewed Oct. 23, 2020
Before I went with Montway Auto Transporters, I was working with a competitor and the price that was quoted on their website went up by $100 when they contacted me. There was a little bait and switch so I told them "No thank you" and contacted Montway. They gave me a window when they would pick my vehicle up and they missed that date by a day. If I needed them to pick up the vehicle then because I was moving, that would have been a problem for me. Still, they made up lost time on the road and delivered my vehicle on the day they said they were gonna deliver it. The car was not scratched and there were no issues with the transport itself. It was as expected and they did all they could do.
We appreciate the feedback! We're happy to hear that our team could provide exceptional service. We'll be sure to audit the pickup window as we're always looking to improve our services. Let us know if we can help with anything else. Have a good one, Paul!
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