Montway Auto Transport Reviews
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About Montway Auto Transport
Montway Auto Transport is a nationwide company offering vehicle and motorcycle moving services for individuals and businesses across the U.S., including Alaska and Hawaii. Backed by years of experience, the company ships more than 250,000 vehicles annually. Insurance coverage is included in the price of shipping, and no upfront payment is required.
Visit www.montway.com- No upfront payments
- 24/7 sales and support
- Insurance coverage included
- Services all 50 states
- 30-day locked-in price with TruePrice Guarantee
- Terminal-to-terminal transport not offered
- Some customers dissatisfied with claims process and refund handling
- Limited access to real-time tracking
Montway Auto Transport Reviews
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- 4,949,385 reviews on ConsumerAffairs are verified.
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Reviewed Feb. 28, 2021
My with experience Montway was very good. As soon as I made the initial payment, they called and they told me that they would schedule one driver for the next five days. That was true. On the fifth day, they called me back and said that the driver was on his way to take the vehicle and he was gonna be down there tomorrow. The transport was for 600 miles. The driver picked the vehicle up in the morning and the vehicle arrived at night that same day. So, it was a very short time. They told me one price and then they charged that price. So, there were no hidden fees. I'd tell anyone considering Montway to go and pay for that one. Montway Auto Transport is better than having another service with lag and hidden fees.
Thanks for sharing your experience, Juan. We work hard to deliver a professional car shipping service for all of our customers.
Reviewed Feb. 28, 2021
I moved from San Francisco to Atlanta and when I went back out to San Francisco to get my stuff, my car needed to be repaired so I had it dropped off at the dealership. I put up a request to have my car shipped. I went through a third party option system and I gave all the details to them. Montway reached out to me and they already knew everything they needed to know. Everything was done through websites and email. We didn't really have to talk to each other until they were picking up the car. They called me for that. Montway quoted me a window and they got the car to me within that window.
Thanks for the awesome review, Greg. Our goal is always to provide a seamless experience for your shipment. Glad we could make it easy.
Reviewed Feb. 28, 2021
The customer service and the actual movers from Montway were great. Everything was good. I had to cancel one time because the car wasn't ready. As soon as I was ready, I called them. And in a couple of days, they had me another ride down here. So, it worked out good.
Happy we could help. Thanks for choosing Montway Auto Transport!
Reviewed Feb. 27, 2021
Montway did a good job and I was happy with them. They were competitive price-wise. I wasn't sure when the vehicle would be ready to be transported and they stayed in touch. They did things appropriately and made it easy. The driver that brought me the vehicle was a pleasant fellow and the car arrived in good shape.
Thanks for being a great customer! We appreciate the comments and look forward to future shipping needs.
Reviewed Feb. 27, 2021
Setting up the transport with Montway was great. They knew everything they should have. The quote they gave me was very fair and comparable and the final price was extremely accurate. The transport was pretty quick and they over delivered on the quality.
Thank you for the comments, Eric. We work hard to provide the most professional auto shipping experience possible. Happy we could help and look forward to future shipping needs.
Reviewed Feb. 27, 2021
I used Montway before. I used them again when I needed to transport a car I bought to where I live. Customer service was great and the quote I got was very fair. The car was picked up very quickly and was delivered ahead of schedule. It was fantastic.
Happy to help again. Thanks for being a wonderful customer. We look forward to the next shipment.
Reviewed Feb. 27, 2021
The rep that I dealt with was good and thorough. He communicated. The quote that they gave me was only off by $100. They arrived way earlier than they said they would, which was good. They were very polite. They texted me a day before and told me they were gonna be arriving that day and then texted me throughout the day that they were arriving. During the drop off, they weren't able to get on to the base, so I had to drive to Walmart. But that was understandable. I was late to pick up the car. But they were patient. Overall, they had the best price and they were fast.
We appreciate the comments, Cassidy. It's important to us to deliver a safe and professional experience. Glad we could help.
Reviewed Feb. 27, 2021
I would highly recommend Montway. They gave me a quote based on what I wanted and it seemed reasonable. They hooked me up with a firm in Sacramento that did the transport. The driver gave me his number and we texted throughout the trip. Because we weren't here, I arranged for someone to pick the car up and that worked out fine. They told us exactly where they were going to be. They did exactly what they said they were going to do, showed up when they said and dropped it off when they said. We also had hired movers to move all of my daughter's furniture from Los Angeles out here and it wasn't quite as seamless.
Thanks for the great review, Richard. Communication is essential to our business. Glad to hear the driver did a good job.
Reviewed Feb. 26, 2021
They were very responsive to my email inquiries. The customer service and the driver were very responsive. There was no hidden charges. They were on time and very efficient. It's been an excellent experience. I'm going to use them again when I go back home.
Thanks for the great review, William. We look forward to the return trip!
Reviewed Feb. 26, 2021
Montway was great. I had them transport my vehicle 2,200 miles from California to Virginia and it took seven days. The movers were very responsive. Anytime I had any questions, they hit me back almost immediately. This will be the next company I contact when I transport my car again.
Thank you for the review, Sherard. Happy we could provide excellent communication and service. Looking forward to the next transport!
Reviewed Feb. 26, 2021
We originally scheduled with a different company but a week later, they still hadn't picked the car up. So I was pretty mad. Then I called Montway, and they said they have a guaranteed three-day pick-up window. I said I would go with them because of their three-day pick-up window and they picked it up in 24 hours. The quote was reasonable. It was better than the other one. So we were happy with them. The gal that I talked to on the phone could not have possibly been nicer. She was awesome. Montway did a terrific job from tip to toe. We could not possibly have been more pleased. If I was gonna do anything in the future, I would do it with them.
Thank you for the recommendation, Katherine. We work hard to provide realistic timelines and prices for our customers to get their vehicles moved. Glad we could help and look forward to the next one.
Reviewed Feb. 26, 2021
We went looking to find somebody after the first mover fell through. Montway stepped up and it took a day or two to find the truck. I was particularly pleased that they were able to make the arrangements at the last minute. The transport was 2,520 miles from Berkeley, California to Orient, Ohio. It was slightly complicated because the vehicle wasn't running. But Vlad who was the driver got it on the truck at the beginning and got it off the truck at the end, and it was great. The vehicle was pretty much the same as it left. There was no visible damage of any kind.
Thank you for the review, Bob. With the largest network of truck drivers in the country, we can deliver where we need to be. We hope you consider us for future transport needs.
Reviewed Feb. 26, 2021
I paid for an enclosed transport, which I thought was 100% enclosed, whereas this was drapes on the side of the truck, so it wasn't a totally enclosed vehicle, which meant the reason I paid for the enclosed was the car wasn't going to get soil and debris on the transport. Unfortunately, it did get soil and debris. There was also a price change. There were two different things. One was I requested a transport, I got the number, then right before I shipped, there was a different number and they had to do a correction. The second price was higher than the first price. I looked at the email and there were a couple of hundred dollars of difference in it. But the transport, in general, was perfect.
Hello James, thank you for providing your feedback. There are two primary types of enclosed trailers; soft-sided and hard-sided. The vehicle is protected from outside elements with both enclosed transport types. But, is still susceptible to small amounts of debris and weather. I checked our quote information and I don't see that there was an increase in the quote provided. If you could send us an email to feedback@montway.com with the quote info, I'll take a look.
Sincerely,
Richard KMontway Auto Transport
Reviewed Feb. 25, 2021
It was a simple, straightforward, and honest process. I’ll use them again if I have to move a car or vehicle.
Happy to deliver stress-free services. Thanks for choosing Montway!
Reviewed Feb. 25, 2021
At first, dealing with the rep was a little rough because I didn't have an exact date. But once we got everything affirmed up, Montway was very attentive and followed up. They said they were still looking for a driver because it was holiday time for a lot of drivers. They checked everything. The driver was great and updated me along the way. The service was excellent.
Thank you for the review, Leslie. We strive to deliver professional shipping services at all times.
Reviewed Feb. 25, 2021
The experience went great. We booked it, they picked it up on time and delivered on time. There was good communication and it was a very easy process. The quote was a little bit more than the other ones but their reviews were above warranted and it was worth a couple extra bucks.
Thank you for taking the time to share your experience, Frank. Glad we could provide a professional auto shipping service for your needs.
Reviewed Feb. 24, 2021
The car that I needed to have transported at the time was not running. They have a different price for vehicles that run from the ones that don’t and the original quote was for a running car. When I found out the car was not running, they had to bump the quote up. But I got somebody to go over to the house and get it to run so it worked out in the end. I got the original quote price that I wanted and they were very good about changing it back. Also, I was surprised how quick the car came. The delivery was from California to Virginia and they were early.
Hey John, thank you for the review. Inoperable vehicle transport does have a lot higher requirements than running so that typically does impose a higher cost. We're happy to hear you were able to get things running as that does make it easier for all ends of the shipment. If we can help with anything else don't hesitate to let us know.
Reviewed Feb. 24, 2021
Montway did a good job. The pickup and delivery were smooth. I used them three times in a short period of time. The first time that I used them, their quote was better than those of the other companies that I looked at. I was happy with it. With the first move, they had some truck issues. But, the other two were really good. The cars came clean like the way they left.
Happy we could help with your moves, Michael. It's important to us that we provide the best experience possible. If we can assist in any way, just let us know.
Reviewed Feb. 24, 2021
I wanted somebody to take the vehicle to my son. He was down in West Palm Beach and I was in another part of the state of Florida. I set up the transport with Montway. I did most of it online and then I got a follow-up call that said that they wanted to do it a little bit earlier. But I couldn't do that so we just had to reschedule another time. But it was within a couple of days when the driver would get here. They picked it up late in the afternoon and it was in West Palm at 8:30 the next morning. My communication with the driver was very nice. He even sent me a picture of my son sitting in his car. The whole transaction was great and they gave me a fair price for taking the car down there. So I was pretty happy with everything.
Happy we could help with your shipment, Dan. Thanks for choosing Montway Auto Transport!
Reviewed Feb. 23, 2021
The quote was lower than a lot of others for the covered transportation we were looking for. We had emails back and forth with the rep and that was good. The delivery was very quick and efficient. They parked the car and cleared the space for them to move it up. It was coordinated. It was called up before so I had a bit of heads up. Montway did a great job. We used them before too.
Thank you for the review, Jeff. We use the latest technology and data to provide competitive and fair pricing for our customers. Happy we could help with your car shipping needs.
Reviewed Feb. 23, 2021
Montway was the cheapest transport when I was looking. The representative was really helpful and nice. They subcontracted the driver, called me, and set up the move. The driver really communicated the whole time. He was an awesome guy who was wonderful to work with. Everything went smoothly. I would refer anybody to use Montway in the future. I recommend that if their move was local or around the same area, they should have Montway contact the same driver.
Thank you for the review, David. We use the latest technology and data to provide fair and accurate pricing for our customers. Happy to hear that the driver did an excellent job. We look forward to future shipping needs.
Reviewed Feb. 23, 2021
We had a good experience with them. Everything was very professional. The delivery went fine. The car was dirty, but that's to be expected with transport. I'm very happy with them and I've already referred them out.
Thanks for the recommendation, Lynne. We're happy to deliver expert car shipping services at any time!
Reviewed Feb. 22, 2021
The coordinator did a great job, and was super quick and easy to work with. The driver was very helpful too. He told me when he was within a day. It was awesome. It was super easy and cost-effective.
Thanks for the review, Marty. Communication is essential to our business. Glad to hear the driver did great.
Reviewed Feb. 22, 2021
I registered my move with another company and they gave me a quote that was significantly lower than what Montway had quoted me. I called them and talked to one of the representatives and he said, “You're not gonna get a look at it because of the fact that the price is so low that no driver is gonna pick it up.” So, I canceled the booking with the cheap company and put it on Montway. I was on a pretty tight timeframe getting my vehicle out to Eugene, Oregon and so I called Montway and told them I needed to know if they had anybody who would take my move.
The rep told me to give them 'til noon. They called me back at noon and they had somebody. They quoted me what the price was and the final cost was the same as what they quoted me. The driver that they had was phenomenal. He was very courteous, accommodating, and communicative. He took care of everything. He made it easy. It was just a really upbeat, positive experience with him. We just talked and I told him “This is when I need to be there. This is kind of what I like to see,” and he was very accommodating with that. I would use Montway again in a heartbeat.
Thanks for sharing your experience, Bernie. And for allowing us the opportunity to find an option that suits your needs. With the largest network of truck drivers in the country, if anyone can make it happen, it's us. We hope you consider us for future shipping needs.
Reviewed Feb. 22, 2021
A coworker who had used Montway for a cross-country move recommended them. They were all great. They were responsive, attentive and took good care of the vehicle. The initial person was lovely, gave me tons of information and super flexible. Someone went to pick the vehicle up from the place we were purchasing it from and unfortunately, it wasn’t ready. But they were flexible. They said, “No problem. We’ll send someone back when it’s ready, just give us 24 hours notice.” It all went well.
Hey Alyse, thank you for taking the time to leave a review. We love hearing how our motor carriers fulfill customer needs. Happy Montway as able to deliver great service.
Reviewed Feb. 21, 2021
The move was from New York to Texas which took four days. Everything was explained. Both the delivery and pickup went smoothly. Everything was very thorough and Montway took care of the part. The car arrived safely, so I was very pleased.
Happy to deliver safe and professional service. Thanks for choosing Montway Auto Transport!
Reviewed Feb. 21, 2021
Montway got back with me and their rep was there. All through the process, they were making me aware of everything that was taking place. I was so pleased with the whole experience with the driver they selected. The driver called and made sure that before they got there, they gave us the ETA when they would pick my car up. And then when they were getting close to the drop off, they were alerting me when they would come. My daughter is about to have her car shipped also, and I've told her she must use Montway.
Thank you for the great review, Alice. We're happy to hear the driver did a fantastic job. We hope we can help with your daughter's shipment as well. If we can help with anything, just let us know.
Reviewed Feb. 21, 2021
I looked at three companies and went with Montway because of the availability of when the vehicle was gonna be shipped. It's a bit much to spend $500 to ship a car but in relation to the other companies we got, it was about $200 or $300 cheaper. The vehicle was sitting at my cousin's house and the driver called her in plenty enough time for her to get to her house to give him the keys. He said, “I'll be here at this time,” and he was there. From the time the driver picked it up until he dropped it off at my house, it was less than 24 hours. It was only a seven-hour drive and the only reason he had to stop is because of DOT regulations about not driving more than 10 hours.
Thank you for the review, Rebecca! Truck drivers have pretty tight restrictions when it comes to their work time and we thank you for your understanding. We hope you consider us for future shipping needs.
Reviewed Feb. 20, 2021
Montway's reps were very personable. They did a good follow-up and held to their commitments. They also gave a good price and the quality of their service was excellent. My vehicle came just like it left in less than two days.
Thanks for choosing Montway to assist with the transport of your car. We're happy to help at any time. Have a great day!
Reviewed Feb. 20, 2021
I met with the driver when he showed up. He was very good and highly professional. How the car left was how it arrived.
Thanks for the review! Glad to hear the driver did a great job!
Reviewed Feb. 20, 2021
When you try to get a car transported, you start reaching out and you find out that half the guys are just brokers. Montway is a broker too, but they seemed to be one of the best. They get back to you and they do what they say. The truckers they use are very good. Their prices are very good. The quote they gave me was very accurate and that's a big deal. It's a very professional deal. In two of the cases, they provided me with much higher-end transports than I expected and the shipments came faster than I expected. They're good.
Thanks for the great review, Jim. Brokers in our industry tend to generate a bad reputation. We work hard to break that view and show how a real broker should provide service. We look forward to the next shipment.
Reviewed Feb. 19, 2021
My dad has been using Montway for years and I asked him what's a good company and he recommended them. I used them twice and the customer service was incredible and so helpful in every way. I had a bad experience with one of the people that took the project to pick up one of my cars. Unfortunately, they were not ready for my car so it delayed me a day or so. But Montway got right back on it and found me somebody incredibly fast. That really showed me that they really cared for my business. I spread the word to my buddies who look for transport companies. I tell them Montway is the only way I go.
We appreciate you giving us a try, Steve. We do our best to provide the best experience possible. And if there are any issues, our professional team is here to help in any way possible. We look forward to the next transport.
Reviewed Feb. 19, 2021
I had to transport my vehicle from Jacksonville to Sarasota. I got the shipping company quotes going and most of the quotes were about the same price as they were to ship from Maryland to Sarasota. I read good reviews about Montway and they gave me a quote that was fair and it was exactly the price in the end. There was no bump price. The vehicle came in perfectly. There wasn't a speck or scratch on it. It was exactly what they advertised. The vehicle came exactly how a brand-new vehicle would come off the showroom floor.
There were two drivers and they were really nice guys and very thorough. They asked me if I wanted to drive it off the back of the truck and so I did. I don't know if it was under coverage or if I was allowed. But it was an opportunity to finally drive it. So I was thrilled. They took pictures. They did everything. We chatted for a little bit and then they were on their way. It was a piece of cake. Montway was great for me. I couldn't ask for anything easier or better.
Thanks for the review, Chris. We work hard to provide the best shipping experience out there. If we can help again in the future just let us know.
Reviewed Feb. 19, 2021
They weren't the cheapest, but it turned out that I was very pleased with them. Everything was spot on, and the service rep was the guy who drove the car down. He made it down there ahead of time. The car was transported in perfect condition.
Thanks for choosing Montway. We use the latest data and technology to provide an accurate and competitive price to get your car shipped! Happy to provide professional service any time.
Reviewed Feb. 18, 2021
Montway was recommended by the dealership and the quote was very reasonable. The guy who delivered the vehicle was cool. He told me the time, I showed up 30 minutes early and he was starting to unload the vehicle. He was very friendly, professional and quick.
Thank you for taking the time to leave us a review, Andrew. We appreciate the feedback and will be sure to let the driver know they did a great job. If we can help with anything else please let us know.
Reviewed Feb. 18, 2021
Montway was a recommendation from a friend who had a good experience with them. They were not the cheapest but there's a lot of horror stories when you read online about what happens if you go with the cheapest. Their quote was pretty good. They were in the middle. It was competitive, at least. It was also pretty accurate. The reps were very nice and knowledgeable. It was a good experience. They got the vehicle to my daughter right outside the base early. On the other hand, I used my credit card upfront, and then there was nothing else. So the whole thing went smoothly. It was enjoyable and pretty easy. Montway was easy to work with and the driver was a good driver, too.
Glad we could make it easy. Thanks for relying on us to deliver professional car shipping services.
Reviewed Feb. 18, 2021
I had a fantastic experience with the customer service. They went above and beyond. When the driver picked my car up, he was the nuts and where I'm from, “the nuts” is a big-time compliment. He was great. It was an exceptional service. They were professional. I would recommend them to anybody.
Thanks for the recommendation, Richard. Happy to deliver professional service at any time!
Reviewed Feb. 17, 2021
The guy that Montway contracted to do the delivery was excellent. We've transported cars before and this guy was really good.
Thank you for the review, Susan. It's important that we work with professional motor carriers. Your feedback makes that possible. Have a great day!
Reviewed Feb. 17, 2021
I put up a listing on a website called uShip and then I’ve had three different companies that were bidding on the transport. Montway was the one that kept on coming back with slightly lower and they also responded quickly when I wrote to them. They also seemed to have the most reviews and the best English. We had a few little exchanges, like phone calls here and there about how to deliver the car. They were really responsive. They gave me a good idea of when it would be arriving as it came in. The car arrived fine on the other end. It went really well.
Thank you for sharing your experience, Eric. We strive to provide the most professional car shipping services possible.
Reviewed Feb. 17, 2021
I searched through online and Montway came up several times. I looked at reviews that people posted and did one of the online inquiries. They got back to me quick and I felt the price was good for what I needed. There was a snag during pick up and delivery and I got to meet the driver. It was a third party. They called him at the last minute because the original driver couldn't make it. But there was a guy at the dispatch center who kept checking in with me for the pick up. They were like, "Let me get back to you. The guy's running late." They took care of the whole problem, so I really didn't have an issue with it. They figured out a remedy and got it fixed. So, my transport stayed on time. My wife got the car off the trailer from the driver and that was very smooth.
Hey Giacomo, thanks for using our guaranteed pick-up service for your shipping needs. Glad to hear our professional staff do what they do best. If we can help with anything else please let us know!
Reviewed Feb. 17, 2021
I transported two cars. One was back in October and I had good service. Then, I did my next one around the holidays. Montway did well and we were happy with the service.
Happy we could help with your shipments. We work hard to provide the best service possible and we look forward to the next one, Judy.
Reviewed Feb. 16, 2021
Montway made the transport very easy. I had never done it before, so I called them quite a few times with questions, and they were always great with that. They also came in quite a bit cheaper than some of the other companies, so I was very impressed with the pricing. When the driver stopped, I gave him cash, and he took pictures of everything and had me look over everything. He was very polite. He was great. The car arrived dirty but he had to drive through snow. So we washed it quickly, and there wasn’t any scratches on it. So it was in amazing condition when it got here. I was very pleased and everything was very smooth.
Thanks for the great review, Mallory. Not everyone ships a car every day so our goal is to make it as easy as possible. Glad to hear we could deliver and that the driver did a fantastic job!
Reviewed Feb. 16, 2021
They did a great job. I got my bike and it was beautiful. They gave me updates as the bike was coming across. It was very well orchestrated.
Thanks for the review, Angus! Happy to hear we could provide professional service for your bike move. Have a great day!
Reviewed Feb. 16, 2021
The timeframe could have been a little bit better. I felt in the beginning that Montway was constantly pushing me to do an open carrier versus an enclosed carrier, which is what I originally asked for. But once they were able to find the closed carrier, everything was fairly smooth. The guy was on time and I was quite happy with the delivery, although the communication with him could have been better. I hope he called me when the vehicle was picked up and then when it was en route. I know sometimes they don't want to spam a person, but especially when they're delivering a quite expensive automobile, it's good to be in constant communication. But he called me 30 minutes before he arrived, which was good.
Hey Davis,
Thank you for sharing your experience. Enclosed transport only accounts for around 5% of the auto transport industry. Due to this, it's not something we would typically recommend if time is an issue. Due to the limited availability, we try and keep options open as well and will bring up open transport options if our experts feel they are feasible for the route. We appreciate your feedback as this is what helps us improve our services and we'll be sure to evaluate how and where we can improve.
If we can help with anything else please let us know.
Reviewed Feb. 16, 2021
The driver kept in touch great and the vehicle was perfect when it arrived. Montway went above and beyond.
Happy to go above and beyond! Thanks for choosing Montway for professional auto transport, Kim.
Reviewed Feb. 15, 2021
I set up the transport online and it was quick and easy. Also, their price was much lower than anybody else's. They delivered the car right on time and the one who delivered it was pretty helpful and knowledgeable. The driver called days ahead of time, then called that afternoon, and then called when he was about five minutes away. He rolled the car out of the trailer and drove it right into the garage. It couldn’t have been better.
Thanks for choosing Montway for a seamless and professional car shipping experience. We're happy to help at any time. Have a great day, Jeffrey.
Reviewed Feb. 15, 2021
Everything went great. The delivery driver was really polite and real careful with the car. I didn't notice any damage to it at all that I could see. I was happy with it.
Happy to hear the driver did a great job. Thanks for choosing Montway!
Reviewed Feb. 15, 2021
I was happy with my interactions with the sales agents from Montway and the quote seemed reasonable. It may not be the lowest quote I got but it seemed reasonable and it was accurate to the final pricing. The delivery was on time and the car was in good condition. I'm happy with Montway completely. I thought that there were some underhanded people that did these services and they exceeded my expectations. I was pleasantly surprised.
Hey Mark, thanks for the review. Thanks for trusting in us to provide professional service. We work hard to provide a competitive and realistic quote to get cars shipped. We hope you consider us for future shipping needs.
Reviewed Feb. 14, 2021
We had a great experience working with Montway. Customer service leading up to the car shipment was fast and responsive. The shipping itself was painless and arrived cross country way faster than we anticipated - under a week. I definitely recommend using Montway to ship your car.
Thank you for the recommendation, Abby. We're happy we could help provide a professional car shipping experience. Have a wonderful day!
Reviewed Feb. 14, 2021
The first time I used Montway, it was good. I've done many transports with them since and it's continued to be good, efficient, and reasonable. Also, whoever I get when I dial all seem to be able to pick up the other person's work and the quote is always accurate and competitive.
Thank you for the review, Dana. We're happy to hear you keep coming back! Auto transport is pretty complicated so note-taking is a big thing for us. We want to make sure that anyone who looks at the shipments knows what's going on at a glance. Looking forward to the next shipment.
Reviewed Feb. 14, 2021
I started booking my auto transport and the experience was very smooth. It was very quick and the timing was great. I was able to get it in within a short time and I was able to complete my transport within the required time frame. It was so helpful. Also, the communication was great. It was seamless and every step of the transportation was communicated very well.
Thanks for choosing Montway! Happy we could deliver a seamless experience for your needs. Our staff is always available when you need it.
Have a great day.
Reviewed Feb. 13, 2021
There was good communication with Montway's reps and I could get ahold of people when needed. Also, the vehicle came in where it needed to be. The experience was excellent.
Thank you for the review, Robert. Communication is essential to our business so happy to hear we did great. If we can help again just let us know!
Reviewed Feb. 13, 2021
I was referred by a family member that used Montway before and it was fast and easy with their rep. It was non-stressful for me. It was awesome with the driver too. He took pictures of the car to make sure everything was okay. He told me when my car should be expected and it came the same time that he said it would so it was perfect. There were no dents or scratches. Montway did an excellent job.
Thank you for the awesome review, Cortney! Happy to hear we could deliver a great experience. Have a good one.
Original Review: Feb. 12, 2021
When I called Montway's customer service, I had a good rapport with them and I felt good about that. They were thorough in the information that they gave me. They quoted me a price and it was fine. They stood by that price. But they said Montway would not take anything out until they load and drop my vehicle and that didn't take place. When the driver dispatched it off, they took the money out of my account before they even picked up my car.
Also, I had a whole bag of change that I kept in here in my car all the time. It was close to $200 and they took that whole bag out of my car. They claimed they didn't take it and the guy said that somebody came around in their lot or wherever they have my vehicle at. It's in their possession. They were responsible if anybody comes around my car. It should have been locked and they should have been checking that. I was not pleased with the company Montway used. If Montway is using that company, I won't use them anymore. Other than that, everything else was cool. They picked up the car and dropped it off on time.
Hello Denise, thank you for taking the time to share your experience. We're happy we could reach out and clarify the service agreement and expectations of auto transport. We confirm when the order is booked that the charge will be processed when a carrier is dispatched for the order. This information can be reviewed in the order confirmation as well as on our website.
I do apologize for the inconvenience of the missing items. As we're an auto logistics company, personal items inside the vehicle are not accounted for during inspections and are not inventoried in any way. We do not recommend that customers leave personal items inside the vehicle during transport. As the trucks do make frequent stops and are frequently inspected by officials while on the road. Due to this, there is no way of knowing who or what the responsible party would be if any.
If a customer is going to leave items inside the vehicle, we recommend they inventory and take pictures of the inside of the vehicle right before and right after vehicle transport.
Reviewed Feb. 12, 2021
Montway was very helpful. They let me know exactly what the costs were going to be. They also let me know what to expect during the whole process. The driver was very nice and professional. I had a friend meet him when he picked up the car. They spent about an hour with the car, taking pictures and unloading it. When he dropped off the car, he introduced himself to me. They took the car off the truck and took pictures too. It would have been nice if they could have cleaned the exterior and the interior. It had a little salt and all that stuff on it but that was how I left it. Montway was perfect.
Thank you for the feedback, Lara. We strive to provide the best experience possible. I can say that due to the tight time restrictions that truck drivers have, having them do a cleaning would be very difficult. But... there may be other options that we are looking at. If we can help with anything else let us know! Have a great day.
Reviewed Feb. 11, 2021
Montway seemed like they were easy to deal with. I went with them and it was easy and smooth with the rep. They were very professional and knowledgeable. The driver left the vehicle at our condo in Florida. We picked up the vehicle about eight hours after it was left there and it was safe. They left the key in a safe spot. It worked out well. The price was reasonable and they stuck to it so it was good. I would recommend Montway and I would definitely use them again.
Thank you for choosing Montway. We're happy to help with your car shipping needs at any time!
Reviewed Feb. 11, 2021
Montway's customer service was very clear when we were getting our quote. The quote they gave was accurate. Everything was perfect.
Thank you for the feedback. We strive to be as transparent as possible when it comes to auto logistics. We hope you consider us for future shipping needs.
Reviewed Feb. 10, 2021
I was ready to move when Montway's reps called and said they couldn't pick my cars up for another week. I said I was gonna have to get somebody else and in about two hours, they called and had a guy show up in another hour. The driver did a nice job. He came up to my neighborhood and picked the cars up. I appreciated that he told me what was going on and then called to tell me where he would be. I've moved a number of times and I've used other car haulers. These guys are by far the best.
Thank you for the review, Matthew. While we may not always be able to, depending on the logistics involved, we can definitely make arrangements for our customer's needs. Glad to hear the driver did a nice job. If we can help with anything else please let us know.
Reviewed Feb. 10, 2021
Working with Montway's reps was a good experience. I got the things that I wanted. The driver was on time. He was cooperative and he answered my questions.
Happy we could help! Thank you for choosing Montway for professional auto shipping services.
Reviewed Feb. 9, 2021
I spoke to the customer service rep and she was very friendly and very knowledgeable. I had won a car at a car auction and I needed somebody to pick up the car immediately and Montway dispatched the truck within 72 hours. Then, the car was in my house within four days. Also, what I was quoted in getting was what I paid. Montway is a good quality, reliable, on time, and safe transporter.
Thank you for the praise, Mike. We help move hundreds of cars from auctions every day. Happy to deliver great service at any time. Looking forward to the next transport!
Reviewed Feb. 9, 2021
I liked Montway's response time and their reps were very good. Though things were a bit last-minute, they were rushing to get us in. The vehicle was delivered very fast. It was very dirty and I was kind of surprised by the condition of it but that's probably typical. I would use this company again.
Thank you for taking the time to leave your feedback, Carroll. We're always working to provide the best experience possible.
Reviewed Feb. 8, 2021
It’s super scary when you're moving and a lot of companies are super sketchy but Montway was super organized. My car was here in three days and the operators and my driver were awesome. There was a delay but it was Thanksgiving and it was totally understandable. Also, everyone was in good communication with me. They answered and text messaged right away. I’d recommend them to everybody. I wish they moved things.
Thanks for the review, Mahj. The holidays can present some tricky situations so we appreciate your patience. Maybe someday we'll expand beyond vehicles. In the meantime, we're here to help with any auto transport need.
Reviewed Feb. 8, 2021
I moved from Texas to California and we used another company but the prices were too expensive. With Montway, the reviews were good and the price was affordable. I moved from California to Ohio and they transported my Chevy. Everything was perfect. The day I made the phone call, they told me when they were going to come to pick up the car and when I was going to receive it. There was no delay in anything. They delivered my car one day before. The day they delivered my car, I couldn't pick up the phone right away because it was on mute. The driver had to wait for me almost one hour. When I saw the phone call, I called back and he was extremely friendly and very professional. It was amazing.
Thanks for giving us a try, Eliandra. We use the latest technology and data to provide the most competitive pricing on the market. We hope you consider us for future shipping needs.
Reviewed Feb. 7, 2021
My son goes to college out in California and we wanted to have his vehicle shipped out to him. We live in Wisconsin and I told Montway I'd rather bring the vehicle down to the Chicago area. I know they're going across country and they need to get on 80 West. It would be quicker if I can bring it down there and I'd probably find some driver easier that's already en route across country. They were willing to work with me and it worked out pretty well.
The reps at Montway were really efficient. When I first placed the order, they told me to give them five days. It was over Thanksgiving and we ended up taking it down the Friday after Thanksgiving. They found a driver much sooner and I brought the car down to Joliet. Working with them was really good. They kept me in the loop and sent me follow-up emails.
Also, the driver exceeded our expectations, which I knew he would. They said the delivery can take up to seven days but the car got there in two days. The driver said he could give the car to our son on Sunday and he got there Sunday night. I would want to use them again to bring the car back if my son is coming back for the summer a little bit. I like their service and I like the driver that we had. He was on point - the whole thing of taking a picture of the car and making sure everything was in tip-top condition. It was a real efficient process and the quote was pretty accurate.
Thank you for the review, Darryl. We help move many vehicles for school relocation all the time. We're always happy to help! Glad to hear the driver exceeded expectations. We'll be sure to let them know they did great.
Reviewed Feb. 7, 2021
I heard that Montway is one of the best in Illinois. The quote was a little on the higher side but as it was Montway, I didn’t look further and I went ahead with it. The person who helped me with getting a quote was very good. The service was polite, to the point and very prompt. The delivery was as promised. I hardly had to walk a few yards and it was delivered close to my home. But Montway should have given me an option of covering my car with a car protector or car cover, with additional cost. It could have protected my car from dust and scratches. I would have gone with that.
Hi Rahul, thank you for taking the time to share your experience. We are always working to provide the best auto transport experience we can. Car covers are not something we promote unless the car is wrapped by the OEM. Covers that are not properly secure can pose a hazard for the vehicle they are attached to, other vehicles on the trailer or road. If a customer would like to use a car cover, we recommend consulting with our shipping experts for more details.
Reviewed Feb. 6, 2021
I was looking at three transport companies but Montway was able to do it in the timeframe I wanted. Also, they were the best price. The person that delivered the minivan was excellent. They did a nice job.
Thank you for taking the time to leave a review, Kevin. We appreciate the feedback and if we can help with anything else let us know!
Reviewed Feb. 6, 2021
Montway is excellent and it was great dealing with the rep. Everything got answered when I had concerns. When the vehicle arrived, it was in good condition.
Thank you for the great review, Curtis. We're here to deliver professional auto shipping services at any time. Have a good one!
Reviewed Feb. 5, 2021
We set up a date and they here on that date. They picked up the car and delivered it to Kansas in a couple of days. They used a real nice equipment and a nice enclosed trailer. It worked out just fine.
Thanks for the review, Jerry. Happy to hear our team could deliver great service. We hope you consider us for future shipping needs.
Reviewed Feb. 5, 2021
On both ends, the driver was very prompt and had good communication. He was the intermediary that Montway called. He and his company were wonderful. We had some traffic problems for transport. They let me know when they were gonna be late and they let my son know on the other end. They asked my son if it was okay if he drove the car over if they find a Target or some big place where they could pick it up. It would be too hard for them to go onto his residential street. So, it was very nice.
Thank you for the comments, Danna. Communication is essential to our services so we're happy to hear that the carrier did great. We look forward to future shipments!
Reviewed Feb. 4, 2021
My son had an old truck that he'd had since Junior High. It was given to him by his dad who's no longer around and he parked it at his uncle's place in East Texas when he left with the military. He spent a tour overseas then he came back home. His contract's finally ended and he chose not to re-enlist. He moved to Colorado where he met a young lady and the truck was miles from where he was. We had no way to get it because the truck could not be started, and he had no way to go get it as well.
I contacted Jay, a friend of mine who owns a record company in Houston, Texas, and said, "Hey, look, I need to get this vehicle to Colorado from East Texas. How do I do this?" He said, "You're gonna have to have it transported." I said, "How do I even do that?" He said, "Call this company. They're the best there is. They have a great reputation. They're dependable, bonded, licensed and insured." The day I called to set up the transport, Montway called me a few hours later ready to move it. I said, "Whoa, wait. This is fast." We had to coordinate with my son's schedule because he had to be at home in order to get it where he wanted it off the truck since it couldn't be started. My son's birthday was December 20th and they delivered at Christmas Eve, which was great. It was a happy birthday and Merry Christmas present for my son because I paid for it. He was very excited.
Montway called me the day before Christmas Eve and said they were there to pick it up, and they got there the very next morning. Less than 24 hours after picking it up, they delivered it. It was perfect timing. I was absolutely thrilled. Also, my son said the driver was amazing. They live on a crazy road and the driver helped him get it unloaded and get it in the yard where my son wanted it. Not being able to start it, it was going to be difficult. The communication was great too. The driver messaged me all along the way to tell me where he was at and an approximate arrival time. I can't say enough good. I may be calling Montway again in the very near future because I have a cargo trailer I need to get to Colorado to my son from Florida.
Thank you for taking the time to share your experience, Megan. It means a lot to us to be able to deliver on delicate customer needs. Happy we could help with your son's truck. We look forward to being able to serve you again in the future. We wish you the best in the new year.
Reviewed Feb. 4, 2021
I bought a new Corvette and Montway came highly recommended by the dealership. I got three quotes from them. The two quotes for the enclosed were right in line, and the third one was not enclosed and I didn't want to do an unenclosed with the new car. They kept in contact all the time and told me what was going on. They gave me the driver's number and we chatted via text a few times while he was on the five-day journey across with the car, and he kept me updated. Everything was perfect. The car was delivered looking like the day they took it out of the showroom floor in Ashland, Ohio.
Thank you for the comments, Jack. Enclosed transport is a fantastic way to add an additional level of protection for your vehicle. If we can help with anything else let us know!
Reviewed Feb. 3, 2021
I moved out of California and relocated in Arizona, and I used Montway. I did speak to somebody and I felt the price was right. I didn't feel the need to shop. I had two interactions with the Montway representatives. First, before signing up for them. I just had some questions. Second was directly with the driver. He was picking up my car. He called me a couple of times and he was great. Everything was perfect.
Thanks for choosing Montway for professional car shipping services, Yael. We're happy to hear we could help and we hope you consider us for future needs.
Best regards,
Richard KMontway Auto Transport
Reviewed Feb. 3, 2021
I needed to get my car shipped. I looked online, and Montway had good ratings and offered price quotes that were not too low and not too high. I chose them. The customer service reps were always very patient and understanding, and they answered all of my questions. I had to call a few times to repeat the quote or have them review it with me and go over details, and they always did. It was never an issue. I would recommend Montway. They did a good job.
Thank you for the recommendation, Monica. We work hard to provide the best service we can do. We know not everyone ships a car every day, so our team is always here to answer any questions. We hope you consider us for future shipping needs.
Best regards,
Richard KMontway Auto Transport
Reviewed Feb. 2, 2021
A friend of mine from Connecticut had moved to Florida. He was impressed with Montway and he referred me to them. They were good. I had to switch my dates a few times and they were accommodating. The gentleman that transported my vehicle was excellent. I had two cars transported. One was working and I needed a jump on the other one 'cause it had been sitting in my garage for a while. He had his auto battery with him and he jumped up my car, let it warm up and drove it right up on his vehicle to transport it. He kept calling me and contacted me to let me know when he would be here and what time. Montway has outstanding customer service and attentive in meeting your timelines of when you want your car to be there. They communicate very well and they keep you abreast of what's going on. I was very impressed with them.
Thanks for giving us a try, Yvette. I'm happy to hear our team was able to deliver professional service. We strive to work with the best drivers in the industry. We'll be sure to let them know they did a great. Have a wonderful day!
Best regards,
Richard KMontway Auto Transport
Reviewed Feb. 2, 2021
When I called Montway, I liked the ease of talking to people that could give me answers. The driver kept in contact before they came to pick up the car, and it worked out very well. They did keep in contact with the person they were delivering to. We were very satisfied. We've used this kind of services before and this is by far the best one that we've dealt with.
Thanks for the comments, Manny. Communication is essential to our business. We'll be sure to provide your feedback to the driver. We hope you consider us for future shipping needs.
Best regards,
Richard KMontway Auto Transport
Reviewed Feb. 1, 2021
My experience with the customer service of Montway was very good. My interaction with the driver was excellent as well. It couldn't have gone better.
Thanks for the comments, Bryan. We'll be sure to let the driver know they did an excellent job. We hope you consider us for future transport needs.
Reviewed Feb. 1, 2021
I looked online at several companies and Montway had some really good reviews. It was costly to move the car, but Montway came in a little lower than some of the other ones that quoted even higher, so I went with them. The quote went up a little though because I got it early on. Other than that, everybody was nice. They kept me informed. The driver, Danny, was amazing too. He called and when I called him, he picked up the phone. He came right on time, close to my house because he has the longest truck I've ever seen. He put my car in the front, drove directly to Florida, and then delivered it to my daughter. He took care of the car. It was perfect. I should have just sat in the car there and had him transport me too because that would have been fine.
Thank you for the comments, Diane. I'm happy to hear that the driver did an excellent job. If we can help with anything else please let us know.
Best regards,
Richard KMontway Auto Transport
Reviewed Jan. 31, 2021
I went with Montway because the car was going to be picked up within two days. This was very last minute. I did call other places too and it was right before Christmas. With the holidays, people were like, “Oh, our guys won't be back until January 4th,” but we needed it at that point. I did an instant quote and Montway told me it was about two to three days which was doable. All of a sudden, I got a change. Instead, it was going to be picked up until January 4th. Immediately, I freaked out and called. They said that was a mistake and they were going to take care of it right then. Within an hour, they already had a driver willing to pick it up the next day. That was awesome.
We got the car two days after Christmas and I wasn't expecting how quick it was. The driver was a sweetheart. He was trying to figure out the most convenient place for us to pick it up. The car was perfect. There were no dents or anything like that. The quote was less than I expected it to be. Other places gave me quotes of like two grand or $2,500. With Montway, it ended up being a little over a thousand. Back in July, I paid about $1,500 to get the car sent there. I'm completely satisfied and I would definitely use Montway again.
Thanks for relying upon us, Ashley. We work hard to deliver the best experience that we can. With the largest network of motor carriers in the country, it allows us a lot of flexibility and options to get the job done timely and for a reasonable price. We look forward to servicing you again in the future.
Reviewed Jan. 31, 2021
I feel really good doing business with them. I told them, since I’d be out of my house by that day, they helped me out and they delivered.
Thanks for choosing Montway for professional auto shipping services. Have a wonderful day!
Reviewed Jan. 30, 2021
The quote was reasonable and the final price was exact. Everything was as it was described. I would recommend them.
Hey Robert,
Thanks for the comments. Happy to deliver a professional car shipping experience for your needs.
Best regards,
Richard KMontway Auto Transport
Reviewed Jan. 30, 2021
Things went perfect with Montway. The rep I dealt with was very knowledgeable. The quote was right, but then they found out the truck was a little longer, so the price went up a little. Still, I was happy. They picked the truck up and they delivered it on time.
Thank you for sharing your experience, Ed. We strive to provide a professional experience every time. We'll make sure to audit your order to avoid any issues in the future. We're happy the experience was good overall and if we can help with anything else just let us know.
Best regards,
Richard KMontway Auto Transport
Reviewed Jan. 29, 2021
My grandson is in the military. He was in Biloxi, Mississippi, and he was transferred to Japan. He wanted to bring his vehicle home to Las Vegas, where he lives. That's a long way to drive. I went to check out the ratings, checked Montway Auto and they're well-presented. We got ahold of them and they transported the vehicle for us. They did a good job. They were on time, and they did everything right by the book, so there was no problem at all. I talked to the reps over the phone and they were helpful. They were quite efficient and they always kept in communication with me on timelines and everything else. That's what made it really nice 'cause I didn't have to worry, "Are they on time?" "Where is it at?" this or that.
The quote was good too, but then because of the time frame, it cost a little more money. My grandson still had stuff to do on base and I wanted a tighter time frame. It was specialized service, like one day they could get the car there and the guy picked it up and took it right away. The time frame was perfect because when they picked up his car, he caught the plane that afternoon. The driver was excellent too. He called my grandson when he got there. They pulled the car over and he checked it out, took pictures of it, loaded it up and then drove it out. From there, it took the transport four days to get here because of that pickup.
Thank you for sharing your experience, David. I'm happy to hear the feedback on our specialized move services. It's important to us that when our customers have strict requirements, we're able to deliver. I'll be sure to let the team know they did an excellent job. If we can help with anything else just let us know!
Best regards,
Richard KMontway Auto Transport
Reviewed Jan. 29, 2021
Montway had a good price and they were one of the first ones to reply back with a quote. My experience with their reps was very good. The driver communicated really well. He gave us a cellphone number when he left California. We knew we wouldn't be in the town until a few days after he was. When we got into town, there was a huge snowstorm so we couldn't get the car up to our hill to our house. So we just had him hold on to it for a few days. Then we coordinated to meet him in a public area where we could get the car down. He did a really good job. He took photos beforehand, so we were confident that he was taking care of the car. They're really trustworthy and they made sure there was no damage.
Thank you for sharing your experience, Dave. We're happy to hear the driver went above and beyond to deliver professional service. We'll be sure to let them know. If we can help with anything else please let us know.
Best regards,
Richard KMontway Auto Transport
Reviewed Jan. 28, 2021
The rep was great and I definitely found the quote reasonable. The driver was great too. He communicated well and he’s friendly to us.
Glad to help with your auto transport needs, Andre. If we can assist again in the future just let us know.
Best regards,
Richard KMontway Auto Transport
Reviewed Jan. 28, 2021
I was very happy with Montway. Their price is reasonable. Another company was giving me a $1,000 deal. I had a little bit more luggage in the car because I have some family emergency situation. So, I have to move my car back and forth and they also picked up without any hesitation. The driver was okay too. I had a great experience with Montway.
Thank you for sharing your experience, Kamal. It's our goal to deliver a seamless transport experience every time. We look forward to the next move.
Best regards,
Richard KMontway Auto Transport
Reviewed Jan. 27, 2021
The rep I talked to on the phone was a great helper and the timeframe of the transport was perfect. Everything was here on time.
Thanks for being a great customer, Alexander. We're happy to help at any time!
Best regards,
Richard KMontway Auto Transport
Reviewed Jan. 27, 2021
Most of the cars we ship are in excess of $100,000. When you're moving cars like that, you can't just give them to anybody. When we use somebody, I usually get Montway. I've used them in the past, and they've always done well. The quote has been accurate. It's always been exactly what they said it would be. They've got a very good system too. They email, call and text you and give you the driver's info. They use different subcontractors (it's always a different truck), but all the drivers have been great. The drivers call you and tell you when they're coming. They do a good job, so I said, "I don't have to switch now. I’ll use them when I ship a car.” One of the guys they sent was awesome. He has one of the nicest trucks I've ever seen.
Thanks for the praise, John! We're happy to help provide professional service at any time. We look forward to the next shipment.
Best regards,
Richard KMontway Auto Transport
Reviewed Jan. 26, 2021
Everything was done perfectly with the transport with Montway. The coordinator was very good. The pickup from New York was very good too. My son took care of that part and delivery was right on time as well.
Happy to deliver great service. Thank you for sharing your experience, Joyce.
We hope you consider us for future transport needs.
Best regards,
Richard KMontway Auto Transport
Reviewed Jan. 26, 2021
I bought a car for my mom and was trying to get it shipped to her. Montway was recommended to me by the dealership that I bought the car from. The original quote was for an open carrier and it was $550. Then, I got two calls that offered an enclosed carrier. The first one was like $250 more and my thing was if they were going to offer something else, make it appealing. But the second was $650, which was 100 bucks more, and I opted for that. I know enclosed trailers are a little bit more expensive.
Once we had a person to pick the car up, everybody was pretty good about calling and coordinating everything. I was communicating directly with the guy hauling the car and he kept in contact with me. It was my recommendation that he drop the car off about half-a-mile from my mom's house where there was a parking lot. It worked out fine and everything went according to plan. Montway provided what they said they would and got me what I needed when I needed it and when they said they would.
Hey Timothy,
Thank you for the comments. We work with many carriers across the country and try and keep options open. This helps optimize routes and provides quicker transport. We strive to work with the most professional carriers out there and we consider communication an essential requirement. So we're happy to hear everything went well. If we can help with anything else just let us know.
Have a great day!
Richard KMontway Auto Transport
Reviewed Jan. 25, 2021
I was very pleased with my experience using Montway Auto Transport. The car was picked up at Coconut Creek. When the driver delivered the car to Massachusetts, he pulled over on the side of the road and unloaded the car. We were there if he needed any help. The car wouldn’t start, so he had to jump the car. He was a very nice and pleasant man. I told a friend of mine that the price that the transport cost me was reasonable. Their circumstance is not the best, so I wanna provide her with the information from Montway's service.
Hey Pauline,
Thank you for the comments. It's important to us that we work with the most professional motor carriers out there. So we're always happy to hear how they are doing. We'd be happy to help your friend, as long as we know the details, we can see what we can do. Send us an email to feedback@montway.com with the details.
Best,
Richard KMontway Auto Transport
Reviewed Jan. 25, 2021
I needed to transport my vehicle for the engine to be repaired. One of the guys who towed it up there recommended Montway. I will definitely use Montway again. I like it. Everything was good with the driver.
Thanks for the review, Derrick. We're happy to help with your car shipping needs at any time.
Best regards,
Richard KMontway Auto Transport
Reviewed Jan. 24, 2021
Montway's rep had top-notch professionalism and knowledge. The quote they provided was fine and the final pricing was very accurate. Fantastic delivery.
Hi Jerry, happy to deliver professional car shipping services for your needs. Thanks for choosing Montway.
Best regards,
Richard KMontway Auto Transport
Reviewed Jan. 24, 2021
I had a pleasant experience overall with the team of Montway. They kept me up-to-date and up to speed on everything. Everything was good.
Thank you for sharing your experience, Michael! Happy to hear our team could deliver professional service.
Have a great day!
Richard KMontway Auto Transport
Reviewed Jan. 23, 2021
Everything was excellent during the transport with Montway. The driver was outstanding. He stayed in contact with us continually throughout the pickup and then the delivery. He was very efficient, effective and courteous. It was an outstanding experience. I would highly recommend Montway to anybody.
Hey Carol, thank you for the review. We're glad to hear the driver did an excellent job. We'll be sure to let them know.
Have a great day!
Richard KMontway Auto Transport
Reviewed Jan. 23, 2021
I previously used them in my move from Georgia to Texas. I preferred to go back and use them since I had already been familiar with their services. I had a thorough and brief interaction with the customer service team. I was very understanding of the process so it was kind of clear to me as far as how the process worked. The quote was good. They adjusted it because I came back a second time. They gave me a discount for using the services again. My car was delivered ahead of time. I liked the company that they used. They were very professional and on time. I would definitely refer Montway to other people as well if they're in need.
Hey Roslind,
Thank you for taking the time to share your experience. We always try and offer a discount for returning customers when we can. As always, we strive to work with the best motor carriers out there, so we're always happy to hear when they do great. Looking forward to the next shipment!
Best regards,
Richard KMontway Auto Transport
Reviewed Jan. 22, 2021
Montway's customer service was good. For not knowing them and not ever having dealt with them before, I was happy with what they did. They got me set up and it even was cheaper than I thought it was going to be. There was good communication. The car was in Arizona and I was in Wisconsin so I had to connect with a person out there to be ready to load the car. They kept me informed and let me know when the trucker was coming. They told me about when it would be dropped off and it was pretty much right on. The trucker was there when he said he would be there.
Thanks for giving us a try, Pauline. Not everyone ships a car every day so we try and be as informative and professional as possible. If we can help with anything else, just let us know.
Have a great day!
Richard KMontway Auto Transport
Reviewed Jan. 22, 2021
Montway was recommended by a family member and their quote was fair. The driver called when he was about an hour away. He arrived and unloaded the vehicle then I paid him and he left. It was good and the vehicle was perfect.
Happy to deliver a seamless experience, Anika. Thanks for choosing Montway for your car shipping needs.
Best regards,
Richard KMontway Auto Transport
Reviewed Jan. 21, 2021
The first time I used Montway was coming from Lubbock, Texas going to Los Angeles. It was good. The communication was through the website and I find it very safe. I compared to other companies and they just do phone call and you do not know what’s happening. With Montway, everything is well documented. After a month or two, I needed another transaction from Los Angeles, California going back to Texas. I went with Montway again and everything was good too. It was a very smooth transaction. I'm a very satisfied customer.
Thanks for the great review, Francis. Communication is essential to our business and it's important that it's documented. This allows us to provide professional service tailored to the customer's needs. We look forward to the next shipment.
Have a wonderful day!
Richard KMontway Auto Transport
Reviewed Jan. 21, 2021
I was relocating from Hawaii to Georgia and Montway handled transporting my vehicle. Every time I called, they were right there with the answer and sometimes, they would transfer me to someone who was more knowledgeable about my account or my trip. They kept me informed via email, too. There was a delay in LA because of so many people moving out of California but the vehicle was delivered on time. I was very happy with the way they delivered it and turned it over to my wife on the other side. The delivery driver contacted us towards the end. They said where they would be delivering it that day and where to meet. The transfer was great. Montway delivers on their promise and they were very helpful.
Thanks for the review, Byron! Happy we could help with your relocation. Proper communication helps ensure safe and professional transport.
If we can help again in the future, just let us know.
Best regards,
Richard KMontway Auto Transport
Reviewed Jan. 20, 2021
My experience with the service rep of Montway was very good. The driver was very good too. I was very pleased with him. They picked the vehicle up on the day they said they were gonna pick it up. They also delivered it on the day and time they said they were gonna deliver it. I couldn’t be happier. I would highly recommend Montway.
Thank you for the recommendation. Glad we could help with your vehicle move, Michael.
Looking forward to the next one!
Richard KMontway Auto Transport
Reviewed Jan. 20, 2021
Montway did a good job. They're professional and they were there when they said they'd be there. There was also enough communication. They provided me with contact numbers and if I ever had any questions. The thing that made me think that Montway is the organization to work with was it said that they are the largest movers of things, and they exceeded our expectations.
Thank you for the review, Trent. Communication is essential to our business and I'm happy to hear our team was able to deliver. Have a great day!
Best regards,Richard K
Montway Auto Transport
Reviewed Jan. 20, 2021
I called them and then they called me back and we talked about my order. Once I got a confirmation of order, I got a call from the third-party who was taking my order and picking up my vehicle. They picked the vehicle as per the timeline and they have delivered that vehicle. It was very simple. Whatever the quote they provided, it was the same thing they charged me. It was a wonderful experience. If you want to transport your car, Montway is a wonderful option.
Thanks for being a great customer, Viondkumar. I'm happy to hear our team was able to deliver a great experience for your needs. If we can help again just let us know.
Best regards,
Richard KMontway Auto Transport
Reviewed Jan. 19, 2021
I've used Montway before through uShip. The first couple of times I shipped cars, I didn't know I could go direct with the providers. I went direct last time and Montway always has the best prices. They've always been great and communicative. They're always available when you call if you have questions. I've moved a lot and used movers and those can be a real nightmare. The car movers are super fast. Sometimes, they're even faster than you could ever expect them to be so it's always nice to have somebody pick up the phone when you call.
Thank you for the review, Sandra. Communication is essential to our business, so I'm happy to hear our team does a great job. We also use the latest technology and data to provide fair and accurate prices. We look forward to the next transport.
Have a great day!
Richard KMontway Auto Transport
Reviewed Jan. 19, 2021
I went with Montway because of two things. One, they had a good reputation and two, they were willing to send someone to a very remote location in Wisconsin for an ‘87 Plymouth station wagon then come to a relatively remote location in Alabama. They offered a service that hardly anyone else did. The experience was everything I would expect it to be. They got the data I had and very quickly got back with an offer. I accepted it equally quickly and after that, everything was exactly as scheduled. What's impressive is that the driver showed up at both ends exactly on time and the timeframe was faster than I thought it would be. I've shipped cars three times and this has been by far the best experience. There are so many not-very-good people out there shipping or carrying cars and if I have an occasion to ship a car, I will go to Montway first.
Hi Pete,
Thank you for sharing your experience. Happy to hear we could help deliver your 87 Plymouth safe and sound. Location is a large inhibitor when it comes to auto logistics. With our connections and large network of certified carriers it definitely makes it a lot easier. We'll be sure to let the driver know they did an excellent job.
Have a great day!
Richard KMontway Auto Transport
Reviewed Jan. 18, 2021
Montway had a good price so I picked them. There were a couple of problems because the pick up of the car was at the Port of New Jersey. It was a real hassle getting a car out of there. They've got lines of trucks and car carriers waiting to get in. But the guy showed up. He was a day late getting it to me because there was a terrible snowstorm down in New Jersey. It was totally understandable and he communicated with me and texted me back and forth. I had sent them the documentation he needed to pick the car up and the next thing I knew, he was at the end of my driveway. I was really happy.
It was a quick and easy process. A lot of what I did was on the website. I was chatting back and forth with someone. I had had it shipped from England so I got pictures of it at the dealer, leaving the dealer, at the port, leaving the port. Then he sent me pictures when he got to the port and there were no issues. The car was perfect. It was the same as when it left England, just a little dirtier ‘cause it had been a couple of weeks. The people at the port had left the window open like a quarter it was kind of wet inside. But the guy that picked it up wiped it up and he took care of it. The vehicle was like what I expected. If I were ever to import another car, I would call Montway directly instead of looking for bids.
I got an email from them that asked me to give them a review. The only thing is a lot of companies send you those emails and to do it, you have to log on to Google and I don't have a Google account. Whenever there's a Google review thing, it's more hassle than it's worth for me to figure out how to get on Google so I can write a review so I don't bother doing that.
Hey Mike!
Thank you for the comments. We work with port shipments daily so we understand the complications. A lot of logistics from many different companies all at once can make it pretty confusing. I'm happy to hear that our team, both in the office and on the road communicated effectively. As this is key providing fantastic service and safe delivery.
We work forward to the next import. Have a wonderful day.
Richard KMontway Auto Transport
Reviewed Jan. 18, 2021
It was great with Montway. They were very professional. The reps are nice but they're difficult to understand. I was trying to get ahold of the driver and the driver's telephone number on the sheet that they originally gave me was disconnected. It was kind of difficult to get a handle on it. But they picked the car up one day and it was here the next which is awesome. The delivery was right on time and the car was in good shape.
Thank you for the feedback, Mark. We'll be sure to address this with the motor carrier, as communication is essential to our business. Glad we could deliver a professional experience overall. If we can help with anything else, just let us know.
Best regards,Richard K
Montway Auto Transport
Reviewed Jan. 17, 2021
I have a friend who recommended Montway and I love them. They're easy to use, efficient and convenient. The first time I put the quote in the websites of other companies, I received tons of calls and it was overwhelming. They want to rip you off. With Montway, it was professional and transparent. Everything was great. The drivers were amazing. They picked up and delivered the cars on time. They adjusted to my time. I didn't have adjust to theirs. Montway treated me well. They need more advertising though.
Thank you for the great feedback, Javier! Glad to hear we could deliver professional service. We work hard to provide realistic quotes and information on our industry type. So we appreciate hearing it from our customers as well. If we can help with anything else, just let us know!
Reviewed Jan. 16, 2021
Everything was excellent with Montway. I could not have found a better company. They gave me a very good quote as well as a discount. When the car arrived, it was as it left the dealer. It was perfect. Use Montway. They’re the best.
Hey Kevin!
Thanks for choosing Montway. Happy to hear we could deliver excellent service for your needs. If we can help with anything else, please let us know.
Best regards,Richard K
Montway Auto Transport
Reviewed Jan. 15, 2021
Montway had the most reasonable rates. The first time when I called, I spoke with a young lady and I was really happy with the reception that I got. It was a week or two later when I had planned to get a car and the office kept in touch with me. I spoke with Mo on the second time and by the time I got him on the phone and we talked, everything was great. Everything he said that would happen happened and I got the current time. Everything went fabulous. The driver was great. I was informed. I got the car when they said I would have gotten it and it was a smooth travel for the car. I was a little apprehensive because I’ve heard a lot of horror stories about people's car coming in damaged but the service was exceptional. I was very satisfied and I would definitely recommend them again. My daughter is gonna get a car from Texas so I would definitely call on them again when I'm ready.
Hey Paulette,
Thank you for taking the time to provide your feedback. Auto transport is not something people do every day. So we strive to provide a friendly and informative atmosphere.
Damage is definitely an understandable worry. There is no denying that it occurs in every logistics field, including our own. As a shipper, there are good practices you can take to protect your shipment. We advise to document and take pictures and/or videos of your shipment right before it is picked up, and right after. The driver will do an inspection with you as well and have you sign a document. But it's always good to have additional supporting documents. In the event that damage does occur, our team is here to help and walk you through the process.
Glad we could help with your move and looking forward to the next one.
Best regards,Richard K
Montway Auto Transport
Reviewed Jan. 14, 2021
The guy from Montway's customer service was able to convince me and made me feel a little bit comfortable. He made me have some confidence to send my cars from Atlanta to Illinois. He had the patience to tell clearly me what I needed, which helped me decide to go with Montway. I had a good experience with them. I got a quote for $600 something and it was exactly what I paid.
The person who drove the car did a very good job because he made a clear commitment. By 8:40, he told me he would be here. I was outside at 8:30 and he was there exactly. Geographically, that person knows the complete location of Illinois. Montway worked out properly for me and I was very satisfied. I started recommending to more than 30 friends to do their transport with them. Many of my friends are traveling from Atlanta to Illinois because we got a project change there. I told them that Montway is pretty promising.
Thank you for the comments, Rajasekar. Communication is essential to our business as we strive to provide the most professional experience possible. We appreciate the recommendations and wish you the best in the new year.
Reviewed Jan. 14, 2021
I got Montway's name from a friend who used it and their rep was good. The quote was good too. It was exactly the final pricing.
Thanks for choosing Montway for professional car shipping needs. Glad we could deliver and look forward to the next transport.
Reviewed Jan. 13, 2021
I had gone with another company and got burned by them. They never picked up the vehicle and they called for more money. It was just a long, drawn-out process. I learned by having bad dealing, so I knew what questions to ask Montway, and they answered everything correctly. The customer service representative was fantastic and the quote I got was excellent. The driver called ahead of time and he didn't live far from me. When he called, I told him to take his time because of the holidays. He thanked me and said that he would come the following morning at 9 o'clock. Then at ten to 9:00, he was here and unloaded the vehicle. It was a very simple and good experience. I've recommended them to my daughter-in-law who has a vehicle in Colorado that probably needs to be shipped.
We appreciate the comments, Jim. We're sorry to hear about your experience with the other company. We strive to provide a professional and safe experience for all of our customers. So we're happy we could provide that for your needs. We wish you the best in the new year.
Reviewed Jan. 13, 2021
I was referred to Montway through the company that moved my furniture and the quote was affordable. The price was a lot cheaper than what I thought it was gonna be and the rep was great. He kept me posted on everything that was going on with delivery and pick-up times. From Ohio to Nevada, the transport took three days and my Ford Fusion was same as when it was picked up. I had a nice conversation with the drive as well.
Thanks for the review, Jason. We work with many moving companies across the country to facilitate professional car shipping experiences. Glad to hear we could deliver. We wish you the best in the new year.
Reviewed Jan. 12, 2021
I went with Montway for their price and flexibility. They were very polite and met my needs. I let them know I needed an enclosed hard sided transport for my vehicle with a very flat ramp because my vehicle is low. When they put me in touch with DC auto to transport, the service was real good. It was what I expected and what I paid for. However, if they're going to quote me a time and arrange, it's kind of nice to stick to that. They got there a little earlier and wanted to pick my car up early which rushed my mechanic a little bit more than I would have liked in order for him to get it on their truck. He ended up having to have it ready the night before when I had told him it was gonna be ready for pick up the next day.
I was flying back into town to be there to pick it up. They called me and said, "We're ahead of schedule. We passed through your town yesterday. We just took it up to our storage facility and we'll load it on another truck and bring it back down to you tomorrow.” If I had known about it in advance, then that's no issue. I wouldn't have rushed my flight to get back in time for a pickup date that ended up getting changed anyway. Plus, I don't like the vehicle being unloaded and loaded again at a storage facility where there's no security measures in place. When they picked it up the first time, they picked it up from my mechanic. It was observed being put on the truck with mileage. But when you unload it and load it again onto another truck with another driver and storage facility, it causes some stress on the owner’s part. Luckily, there was no damage or extra mileage but it's one of those things that probably should have been disclosed upfront.
Hello Brent,
Thank you for the feedback. I apologize for the inconvenience with the motor carrier. We work hard to work with the most professional motor carriers in the industry. Communication is essential to providing a smooth service. We'll be sure to communicate these inconveniences with DC Auto to help improve services.
As part of the logistics process, it is normal for a shipment to be moved between multiple terminals/trucks on its way from the origin to its destination. I do understand the worry that the vehicle may occur damage or similar. The key document in the shipment is the Bill of Lading. It's important this is reviewed and signed at the time of pickup and delivery. As it acts as a receipt and definitive proof of the shipment status. If there are any issues then, our team is here to provide assistance and this document would be essential to that process.
If you have any questions or there is anything else I can assist with, don't hesitate to contact us at feedback@montway.com.
Best regards,Richard K
Montway Auto Transport
Reviewed Jan. 12, 2021
I went online and searched for transport companies as I had to get my sister's car from Portland, Oregon to Portland, Maine. I called the first one that came up and the Montway representative had all the answers. It was just that the quote I received was far too high. But then the vehicle arrived fine. People should use them.
Thank you for the comments, Wayne. Montway uses the latest technology and data to provide quotes that will ship vehicles in a timely and safe manner. We're happy to hear that we could provide a professional experience. We hope you consider us for future shipping needs!
Reviewed Jan. 11, 2021
Montway's price was pretty good. I just didn't know that I was supposed to pay the driver when he came. He dropped the car off and then Montway called me back in two or three days saying I gotta pay him. I asked if they could take the money out of my credit card like they took their money out and they said no. That could have been a very bad thing. They should make some type of more arrangements on giving that man his money ‘cause anybody ain’t like me. That driver probably wouldn’t have got paid. The driver wouldn’t have left without his money if he knew too. I had to draw money out and give him that Walmart to Walmart. It was inconvenient.
But everything was perfect with the delivery. The driver went right in front of the house. I got doorbell cameras and cameras on my house and he waved at me. He did everything he was supposed to do and left. My cousin's car is in New Jersey and he wanted to bring it up to New Carolina but Montway gave him an outrageous price so he might not go with that. Otherwise, I will keep using them.
Hi Windred, thank you for the comments. We appreciate any feedback that helps us improve the quality of our services. If there is anything we can help with or you have additional feedback, please email us at feedback@montway.com.
Reviewed Jan. 11, 2021
I was moving from California to Dallas, Texas and I was looking up car transporter places when I found Montway. The car was picked up on the 23rd and it got here on the 29th or the 30th. The final cost was the exact quote I was given. Everything was pretty nice with the exception of the driver. There were times when I would text the driver and he would give me really half-** answers or wouldn't text me back at all. He was also very rude. He was cussing at my wife in his own language. My wife would tell him something and he would ignore it. I had to get out of work early to deal with him because he was getting aggressive with my wife.
The driver also took a picture of the car then he deleted that picture after he broke something off of our car. He then took another picture. Our car is an old rotary car and you can't find parts for those anymore. The driver was pretty much like, “That didn't happen.” He walked off and he tried to ignore me. I tried to tell him, “Hey, what the hell?” He continued to ignore me.
Hello Daniel, feedback is essential to our business and we appreciate you letting us know of the situation. We're sorry to hear of the inconvenience. We've reached out for additional information but haven't heard back. Please contact our team at feedback@montway.com at your earliest convenience.
Reviewed Jan. 10, 2021
My friend recommended Montway. The representative was pretty good and the quote that I got was fair. I had to change location and the guy was able to accommodate it for me. He delivered my three cars to three destinations that were along the way. I will use it again and I will recommend it to my friends.
Thanks for the review, Xiao. Happy we could coordinate your shipment needs. If we can help with anything else just let us know!
Reviewed Jan. 10, 2021
I set up the transport from Michigan to Hawaii with Vance and I'm very impressed with him. He's very thorough and responsible and he took things seriously. I never had a sense that he blew me off. When he said he'd get back with me, he got back with me. I felt well taken care of by him. Also, the transport person that Montway provided for mainland travel was very knowledgeable about cars. He knew all about how to start my Lexus and everything else. I was very happy with them. The only thing that I would have preferred was if they kept me more apprised of where the car was on route. But I have GPS on the car so I just went on the Lexus app and I knew where my car is.
We appreciate the feedback, Greg. When it comes to shipping, especially for Hawaii. It's important we are as thorough as possible to ensure smooth service. We can say that GPS is a great idea and it is something we are always considering. Due to the nature of auto logistics, it is much more complicated than it seems. Hopefully, we'll be able to provide a strong solution in the future. If we can help with anything else, please let us know.
Reviewed Jan. 9, 2021
I looked at five companies and I chose Montway because of the price and quality of service (timing and responsiveness). The quote was competitive and it was almost spot-on. The vehicle was in an enclosed trailer and the communication of when they were gonna be there was met. I was satisfied. The driver did exactly what I would have expected out of him and the condition of the vehicle when it arrived was satisfactory as well.
We appreciate you giving us the opportunity to ship your vehicle, Tyson. Montway uses the latest technology and data to provide a fair and accurate quote for shipping. Communication is essential to our service type, so we're very happy to hear our team did a great job. We hope you consider us for future shipping needs.
Reviewed Jan. 9, 2021
We looked at three companies and Montway made it easy to do online. My grandmother moved from Seattle to Iowa, and they picked up the car on a Saturday and dropped it off on Monday. Everything was smooth and on time and the communication was good. The driver called numerous times and provided text message updates on timing and arrival. The quote was also accurate. It was a little higher, but only because we changed locations. All in all, Montway was a fair, honest company that delivered as expected. The car's condition was the same as when it was picked up too.
We appreciate the review, Andrew. Communication is essential to our business. We're happy to hear that the driver was able to demonstrate this. If we can help with anything else, please let us know.
Reviewed Jan. 8, 2021
I chose to go with Montway for the price and the way they got back to me. Dealing with their rep was excellent. I was told that the car would get here on Saturday morning. But the car ended up coming Friday night. So they delivered the car a whole 12 or so hours earlier than scheduled. The driver was good. He called me before he got to my neighborhood. He was concerned ‘cause he was in a very long truck and these trucks couldn't really fit in these small neighborhood streets. But I drove out to the highway and I looked at his truck. I was familiar with all the big trucks that were in the neighborhood, so I told him that it'd be okay. He followed me in and I went to a special route for him so that his truck would fit. He got as close as he could to my house. It wasn't on the driveway, but it was as close as he could get with such a huge truck.
The driver unloaded the car on the street. Then we started it up and everything was cool. This is not an easy car to start. It’s a classic race car and he’s well-knowledgeable. He was able to not only ferry it, but he removed it down in San Antonio, then put it back on the truck, and then brought it to me. He was a nice guy and very helpful. The condition of the car was how it left the restoration shop where it came from. I was pleasantly surprised at how reliable and professional Montway was. I was worried but these guys really came through for me. I highly recommend them and support them all the way. I would use them again and again.
Thank you for the review, Matt. It's important to us that deliver a professional and safe experience every time. We are happy to hear the driver could demonstrate this for your race car. We wish you the best in the new year!
Reviewed Jan. 8, 2021
I looked at a few companies, but I went with Montway because of the price and the fact that somebody called me back. The guy who picked up the car was new at the company. I wasn't there when he picked it up, but my son said he didn't know what he was doing. On the other hand, I talked to the guy that delivered my car and he was very knowledgeable. I'd probably use Montway again 'cause I got a move coming up.
Thank you for the feedback, Mark. We'll be sure to discuss with the carrier as we are always striving to improve our services. Communication is essential for us so don't hesitate to let us know if we can help again. Have a good one!
Reviewed Jan. 8, 2021
Every car I bought which has been at least 5, I've used Montway. The things that make them better than others are A) the price, and B) they seemed to get to it quicker. I tried uShip on the last one but it was way too confusing and the prices were crazy. I did Montway and they had the best price. They picked the car up quickly too. It's usually good with them because they'll tell you when it's gonna get picked up. The driver always communicates and tells you when he's gonna be there. I've heard so many horror stories with shippers but I've never had a problem with Montway. Everybody I've ever talked, the drivers and the people on the phone, has been nice. I've recommended them to everybody.
Hey Nicholas!
Thanks for the feedback and for being a great customer. We use the latest technology and data to price shipments at competitive and real-market pricing that will get vehicles moved quickly. We definitely see the stories as well, and we work really hard to work with qualified and professional trucking companies to get the job done safely. And if problems do arise, our teams are here to help.
We look forward to the next shipment.
Best regards,Richard K
Montway Auto Transport
Reviewed Jan. 7, 2021
I was trying to get another company that totally left me stranded out there. They didn't call me and never picked up the car. I called Montway and they guaranteed they could pick it up when I asked them, and they did. They got the car back sooner than I thought. The experience was great. I had the truck driver’s number. When I called, he answered. If I texted him, he texted me back as soon as he could. He kept me updated where he was at consistently. He got in to town and was two hours away from where I lived. There's a law for drivers not to drive so long and he said he wouldn't be able to make it until Monday to pick me up. I asked him if I could pick it up and he gave me the address to meet him. I met him and picked the car up early. I was quite satisfied.
Hey James,
Thank you for the feedback. I'm sorry to hear of the issues with the other company but happy we could meet your needs. In Logistics, there are many regulations and requirements that truck drivers have to follow. One of those is hours of service. Which dictates how long drivers can be on the road per day, per week, break requirements, and more. You can learn more about it here... https://www.fmcsa.dot.gov/regulations/hours-service/summary-hours-service-regulations.
Delivering professional and safe service is always our goal. If we can assist again in the future, just let us know.
Best regards,Richard K
Montway Auto Transport
Reviewed Jan. 7, 2021
The Montway reviews were a little better than the competitors. I ended up getting a very reasonable price to ship it. The customer service representative had good communication. I wanted it to be an enclosed trailer and they called me and had an option for that so I jumped on it. They picked it up when they said they would. Then the delivery was flawless. They weren't even here like 20 minutes. They got the car out, put it on my driveway, and I paid them. I've never shipped a car before and I was a little apprehensive about the whole thing, but it was perfect.
Happy to deliver a professional car shipping experience! We know not everyone ships a car every day, so it's important for us to make it as easy as possible. Have a wonderful day, Robert.
Reviewed Jan. 7, 2021
The reps were great. They were very friendly and knowledgeable. I liked how well they looked over the car and took pictures before it left. They took both my cars, not just one car, and transported them 3,000 miles. They told me it was gonna take five days, but it got there a day early. The driver was very nice, polite, asked me if I had any questions. I'd use Montway again in a heartbeat.
Thanks for being a great customer, Thomas. We strive to provide a professional and seamless transport experience. Have a good one!
Reviewed Jan. 6, 2021
Using Montway was simple. And from start to finish, it was easy. We called. We got the quote. They told us when to drop off the car. And we paid the amount. The only thing that we did not expect was a storage fee, so we had to pay out of pocket on the delivery of the car. And there was a storage fee for three days that we paid out of pocket when we got it delivered. But other than that, everything was great. Montway is very good and dependable.
We appreciate the comments, Kimberly. We strive to make the shipping experience as easy as possible. When shipping to a port, there may be storage fees associated depending on the duration that the vehicle remains. You can review this information in your shipment confirmation email. We may be able to help and encourage you to send us an email to feedback@montway.com with your order information. Have a great day!
Reviewed Jan. 6, 2021
The quote was a little bit higher. However, the coordinator was excellent during the setup. The pickup and delivery were timely and very smooth. The first part was actually impressive and very quick. The second took a little longer, but we didn’t mind that. Overall, both our cars were delivered successfully. I'm satisfied and I recommend Montway.
We appreciate the comments, John. Our goal is always to provide safe and professional service. We wish you the best in the new year!
Reviewed Jan. 5, 2021
The team at Montway was wonderful. They did perfect. The price was good, the time frame was accurate in terms of what they told us, and the guy who delivered it was a lovely man. The experience was terrific. It was an effective and well-done process the whole way through.
Fantastic customer! We're happy we could deliver excellent service for your needs. We wish you the best.
Reviewed Jan. 5, 2021
Montway's business office was located in Schaumburg and I'm in Illinois so if I were to have any issues, I could go up there. It was local to me so I selected them to transport a 1970 Cutlass I bought from a guy in California. I got good service setting up the transport and the quote I was given was dead on.
Thank you for the review, Jose. We strive to provide excellent service at all times so no need to worry. We wise you the best in the new year and hope you consider us for future transport needs!
Reviewed Jan. 5, 2021
My experience with Montway was awesome. I would use them again in a heartbeat and I have passed their name already. They were polite and professional. The price was reasonable and right on the money. The driver was awesome too. I made the reservation one day and he was here the next. On the other end, my nephew who I gave the Bronco to said it'd be more convenient if we met at this location instead of my home address, closer to where the driver was going. He switched it with no difficulty and no questions.
Happy to make it easy! Thanks for choosing Montway for your car shipping needs. Have a wonderful new year.
Reviewed Jan. 4, 2021
I looked at a dozen companies for my move. Since my move involved a vehicle and a set of jet skis being put on a trailer, it was a little more difficult to find a company that was willing to handle that. Montway offered a quote at market price and they showed up on the go. They used brand new equipment for my transport. Their truck had new brakes, tires, straps and tie-downs. The transport took just a couple of days. I was pretty surprised because Seattle to Texas is a pretty long haul. Everything was great when they arrived and they were transported the way they should have been. Montway let me know afterwards that taking on a vehicle with a double jetski trailer is not normally the type of thing that they do, but they wanted to help me out. When a company is willing to go the extra mile, it really makes a difference. I recommend Montway.
We appreciate the review, Mark. We strive to provide an excellent experience every time and will always go the extra mile when we can. We look forward to transporting for you again soon.
Reviewed Jan. 4, 2021
My daughter was moving to California and I needed to get her car there quickly. Montway was able to deliver on the date that I needed and the price was nice and lower. The quote I was given was fair and whatever they quoted me was what we paid. Also, I really liked the fact that we were able to talk with the dispatcher personally and get updates. I didn't have that luxury with my last shipment with another company.
Glad we could help deliver your daughter's car safe and sound. We appreciate the feedback and look forward to assisting in the future. We wish you the best in the new year.
Reviewed Jan. 4, 2021
My parents no longer can go to Florida because of the pandemic so we needed to have their car brought back. I got Montway's name from a dealer next to where they lived and their customer service couldn't have been better. It was a good price that they gave and the delivery went very well. I would use them again if I do ever need transportation in the future.
We appreciate the comments, Anne. We're happy to help in any way we can. If there is anything else we can assist with, don't hesitate to let us know. We wish you the best in the new year.
Reviewed Jan. 3, 2021
They did a great job. The guy that delivered the vehicle was absolutely spectacular. The courtesy and everything he did keeping me aware just made the experience perfect. The guy was a day early. He called me and said, “Is it okay if I deliver it late afternoon, early evening?” I just can't say enough nice things about them. They also have a veteran's discount, which is just a few bucks. But it's a little extra that you can tip the driver.
Thank you for the comments, James. We'll be sure to let the driver know they did a fantastic job. Have a good one!
Reviewed Jan. 3, 2021
We were moving across the United States due to military PCS. Montway had pretty solid reviews so I gave them a call and it was pretty painless. The reps were pretty good. They were able to give me updates on what was going on. We were stressing that they weren't gonna be able to make it in time and they got it done. It only took the driver about eight days to get the car across, which worked out pretty well for us. Also, he was readily available and super helpful. He called us multiple times and he let us know when he was gonna be there and everything. Montway was easy to work with and they're well worth the money.
Thanks for choosing Montway, Benjamin. Happy to deliver a professional experience for your needs.
Reviewed Jan. 3, 2021
Everything went perfectly when I moved my vehicle through Montway. The driver let me know when it got here and he was very helpful and courteous. He was also very efficient. I couldn't have asked for a better experience. It was very smooth.
Happy to deliver an excellent experience for your needs. Thanks for choosing Montway!
Reviewed Jan. 3, 2021
I found Montway online and they had good comments. I also liked their cost. Their customer service was great. They said it was gonna take a longer time for them to come. But the driver came out right away. He was so friendly and he put my mind at ease. He said that it was gonna take three days to a week but he got the vehicle there before that and he took it to my dad's house. My dad's almost 90. He showed him how to start and my dad was all happy about it. I'm definitely gonna use them if I have to ship another automobile.
Thank you for the comments, Paula. It's important to us that we work with the most professional truck drivers in the industry. Your feedback helps us accomplish this. We'll be sure to let the driver know they did a great job. Looking forward to the next transport.
Reviewed Jan. 2, 2021
The quote I got from Montway is a bit higher than other companies but not that much higher. I'm fine with it because the service I received was good. I've seen a couple of other transportation services, where the price is lower, that would mention that they would come in-between 10:00am to 3:00pm but then they come outside the hours they mentioned. Montway picked up my car on time and delivered it at exactly the hour that they mentioned.
One thing that I had to call out though was the shortage of transporters on that particular day. I was told that I would be informed 24 hours before my car will be picked up, whatever the day. But I got a call like an hour or two hours before saying that they would like to pick up if I'm fine. I couldn't send my car that day because I had some other appointment. If I had been notified a day before, that would be helpful for me because it would be for a lesser amount. I paid $100 extra because I got a transporter for the next day. Other than that, my car was delivered safely and at the destination. I didn't have to drive and pick it up from a different location which is what I have heard from my friends who used other transport services. Those companies deliver the car in some other location and my friends would have to go there and pick it up.
Thank you for the feedback, Nithin. We are always striving to provide the best service. Your feedback makes that possible. Please contact us at feedback@montway.com with any additional questions or comments you may have. Have a great new year.
Reviewed Jan. 2, 2021
The delivery was on time and the driver was really good. He kept us updated on everything. It went really smooth. My wife and I are planning on using Montway again when I depart from military.
Thanks for choosing Montway! Happy to hear the driver did an excellent job. Looking forward to the next move.
Reviewed Jan. 2, 2021
The quote of Montway was the best I got. The rep was also great. He made me much more comfortable. The delivery was great too and the driver was very professional. One of the drivers that took the car inspected everything correctly, marked everything with me, went through the vehicle, did all the stuff then I signed it. They told me it was gonna be there in eight to nine days and was there in eight days. My wife picked the vehicle up there and she said the condition of the vehicle was great. I thought this was gonna be so stressful but it turned out to be a really good experience. They did a great job.
Thanks for the comments, Guri. We work hard to make the transport experience as easy as possible. So we're happy to hear that we exceeded expectations. If we can help with anything else just let us know!
Reviewed Jan. 2, 2021
The coordinator of Montway was good. The pickup and delivery of the vehicle went fine too.
Thanks for choosing Montway for your car shipping needs. Have a wonderful new year!
Reviewed Jan. 1, 2021
Montway had so many reviews and it was almost a 5-star territory. I also compared with other transport companies, and Montway had the lowest rate, so I went with it. When I talked to the rep, it was quick, simple, and right to the point. When you make it hassle-free and you have the lowest rates, it was pretty much a done deal. The delivery was on time and it was quick. So I can see why those high reviews were there.
Thank you for the feedback, Alex. Happy to deliver 5-star service for your needs.
Best regards,
Richard KMontway Auto Transport
Reviewed Jan. 1, 2021
Everything went fine with my experience with the customer service of Montway. It ended up being a little bit more than what it was supposed to be. But, I got the vehicle three days after I called. The driver was from Arkansas. He drove down to Florida to get the car and brought it up to me. I would use him again in a heartbeat if I purchased another car. He was great. Montway is the best. I got more than what I paid for with them. I would recommend them to anybody.
Thank you for the comments, Steve. We're happy to hear that the driver did an excellent job. If we can help with anything else please let us know.
Reviewed Jan. 1, 2021
I looked at two auto transport companies and went with Montway because of the price. The rep I worked with knew what he was doing and the final pricing was exactly what they told me.
Thanks for choosing Montway for professional car shipping services. We wish you the best in the new year.
Reviewed Jan. 1, 2021
Friends of ours who've had shipped their cars with Montway told us about them and we chose them when we transported a car from New York to Colorado. The driver was terrific and very professional when he came. He took my car, put it in the trailer, and was very careful with it. When they said they were gonna drop the car off, it got dropped off. He was very good about the time. That was the one thing about our move that was perfect. I wouldn't hesitate to use Montway again and I would recommend it to my friends.
Thank you for the amazing recommendation, Jeanne. We pride ourselves on providing professional transport services. We're very happy to hear that the driver did an excellent job. We wish you the best in the new year.
Reviewed Dec. 31, 2020
I had been calling around and Montway Auto Transport was the most helpful. Plus, they had a better price than a lot of the other people and they were pretty flexible about when to pick up and when dropping off my car. I moved from California to Texas and my experience with them was great. I got quite a few updates along the way of picking up and I had to change the pickup address at the last minute. But the driver was really good about it. He just asked me for the new address and came right over. I was really happy with everything.
Thanks for the review, Victoria. We use the latest data and technology to provide the most accurate quote to ship cars. This also allows us to provide some flexibility in our service. We'll be sure to let the driver know they did an excellent job.
We wish you the best in 2021.
Reviewed Dec. 31, 2020
I transported a car with Montway 1,365 miles and it took five days. Everything was on time, the driver was great, and the car was perfect. I'm very happy with them.
Glad to deliver great service! Thanks for choosing Montway for your car transport needs.
Reviewed Dec. 31, 2020
I was transporting a car from Northern California to Southern California. I submitted a quote and Montway got back to me really fast. They addressed my concerns right away and they got me the best deal that I could get. I needed them to ship something ASAP and they did, but it took an additional 24 hours because it was on a weekend. They said they would pick the car up on Sunday and then they postponed until Monday. But it worked out in the end. They’re professional and reliable and they took care of the car.
Thank you for the review, Nadia. Happy we could help with your move. If we can help with anything else, don't hesitate to let us know!
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