Lexus Reviews

My 2024 Lexus RX500h is the worst car I’ve ever owned. It’s a constant pain to drive — always dinging and flashing alerts you cannot turn off. Passengers even struggle to get out of the vehicle because of how awkward the doors are designed. On my current road trip, one of the dealer-supplied tires developed a bubble in the sidewall. I’ve now spent 200 miles and three days just trying to get it replaced. Lexus chose an absurdly obscure tire size: 235/50R21. I’ve called over 50 tire shops between here and Boise — and when I tell them the size, most literally laugh. None carry it, and every shop says it has to be special ordered with at least a two-day wait. To make matters worse, I can’t even find aftermarket rims that fit this car so I could switch to a more common tire size.

I recently purchased a brand new Lexus GX550, expecting the premium quality and customer service that the Lexus brand is supposed to represent. Unfortunately, my experience has been nothing but disappointing. Right after purchase, I noticed an issue with the rear seat. For a luxury vehicle in this price range, this is completely unacceptable. What’s even worse is the response from Lexus customer service — they refused to replace or properly address the defective seat. Their lack of accountability and unwillingness to stand by their product is shocking.

We purchased a 2024 RX350h in June of 2024. We loved this car! It was in April of 2025 things changed. We were approaching a stop sign foot on the brake and the engine started revving very loudly, it finally stopped. A short time later we made a right turn onto a rural highway and the car shut off, luckily we were able to coast to the side of the road before we were destroyed by a semi! The car turned back on and we completed our trip. I had the car picked up by the dealer, they had it for two weeks and found nothing wrong, it didn't set off any lights or warnings. After the first time of revving it has continued. After the initial time it has became a lot more frequent, now all the time! Lexus claims this is normal operating procedure! If so, why didn't it do this initially, this problem didn't start until 10,000 miles I believe.

Bought 2023 NX Hybrid, within six months multimedia connection to iPhone started having problems, connection, response, drops off and on, this is a commuter vehicle and used to travel to aging father, this vehicle has become a safety hazard. Disconnects periodically during driving, distraction trying to figure out what just happened then it reconnects with a different problem. we have had all services done by dealer and never had a resolution to this issue, dealership is not interested in resolution placates customers until warranty is expired, bought a premium vehicle received a Yugo serviced by children....

2025 GX550 not living up to a luxury brand or price. Transmission clunkiness, roof/cabin buffeting/drone noise, engine hood “flutter” to name a few. Lexus acknowledges the transmission quality issue and promises a software update to solve it but there is no timing when that will come on, nor having owners to drive an $85,000 luxury car with brand-admitted defects. Lexus should offer buy-backs at full price+interest. Not sure why they would allow customers to use a product, put mileage on it, pay for it and not have it deliver the promise of a car of its price.

I have filed a complaint with Lexus. They are not willing to repaint my car. The paint started chipping away 3 years ago and now falling off in large chunks. Toyota has recalled many white painted cars as there was a defect in the primer application. I would like my car repainted at Lexus’s expense.

I recently went in for regular maintenance. My RCD light was blinking. I was informed I needed a new battery, I purchased the car new in Nov 2020 - it’s a ES 350 Luxury- I purchased expended warranty bumper to bumper. When they called to inform of the that I would need a new battery and it was not covered under warranty despite the car not being 5 years old yet; I was fine with that. I inquired about the RCD light, I was informed it required recalibrating using a computer but no new part was needed, there would be a charge of 220 for that. I inquired if this would be covered under warranty and was told no immediately. I asked the service rep to check it out as I have extended warranty; he said he would consult his supervisor this was at about 12:30PM.

I had a 2018 Lexus IS300 AWD. I had to replace 3 wheel bearings in 6 months. Very expensive to change due to the labor cost. Stereo was good and comfortable. The tires go quick since you can not adjust the settings on the angle.

Kudos to Kath in customer service Winter Park and Brandy from finance dept. I had a question regarding a warranty and this was my 5th call to Lexus (Orlando). I had left messages and was advised that Orlando was too busy. I should come in to ask my question. I live 40+ min. Away. Winter Park took my call and within an hr I had my question answered quickly and professionally. No stars for Orlando Lexus due to no responses.

Branden ** and Thomas teamed up to help us purchase a beautiful Lexus! They were professional, knowledgeable, and fun, and they were not pushy, which I really appreciated! The Lexus sells itself. We decided on the RX350 Hybrid and are really enjoying the ride! Thank you so much, Branden and Thomas! It was great to see your team approach put the customer first!

I’m extremely disappointed in Lexus USA for failing to hold their dealerships accountable for unethical business practices. I had a terrible experience with Lexus of Tacoma at Fife, where they took my $1,000 deposit, failed to deliver the car they promised, lost track of my order entirely, and then refused to refund my money unless I physically went to the dealership—even though I was out of the country.

It seems like Lexus best years are behind them. The level of service that they used to be known for, unfortunately is no longer there, and it is very reflective on most of their dealerships and their service areas. They were known for great customer service now they have the worst customer service. They were known to be friendly to guests now they are, untrained and rude and most cases based on my experience and a lot of my friends that have also dealt with the Lexus brand they have a lot of work ahead of them to try to get back what they used to have in the 90s and even in the early 2000s. It’s a shame a brand that was famous for guest experiences has become the worst and guest experiences and they do not want to do anything to improve or get back what they used to have. I do not recommend to anyone based on my experience and friends and family members experience.

Very disappointed with Lexus Canada. My 2018 Lexus IS 300 F Sport had a navigation and radio failure, and despite having an extended warranty, they refuse to cover the repair. Poor customer service and lack of accountability—expected better from a luxury brand.

My dashboard is melting! When materials used in the dashboard are prone to melting or degrading in extreme heat, potentially obstructing the driver's view and impacting visibility. At times I couldn't see, and the reflection of the sun on the melting dashboard almost caused an accident! It’s a defect that Lexus is aware of because they offered to fix it under the Customer Support Program (Takata Economic Loss Class Action Settlement). Furthermore, by way of legal agreement, the ZLZ warranty enhancement coverage extends to my vehicle until January 8, 2026. However, I should not have to rely on this legal agreement to get Lexus to take care of this repair which has been determined as a defective product/material.

This car died at 3,000 miles. Called Lexus roadside assistance. Waited 30 minutes to speak with an associate. Associate hung up on us. We were able to finally start the car and drive it into the dealership. The electronics also died. Our initial recommendation is STAY AWAY FROM THIS CAR AND COMPANY.

I purchased and paid in full my Lexus RX350h AWD on 30 April 2024 and only received one (1) smart key only. I was told the second smart key will be available shortly. Today is 29 November 2024, almost seven (7) months later and I still haven't received the second smart key. Recently, we almost lost the first smart key and would have resulted in a very costly, time consuming, and major inconvenience and disruption at work. Lexus has been very quiet about the status of the second smart key, and that's saying it nice. I'm losing my patience and where is the second smart key? Lexus hasn't done a good job communicating the status of the second key.

The car drives great. The electronics are absolutely the worst we’ve ever experienced. We’ve taken it to the dealer three times and they either can’t fix it or their IT Guy is unavailable. The car has less 8000 miles on it. I’m ready to dump it.

We bought a 2024 Lexus NX350 in July and realized Apple Car Play, specifically the message app does not work. The dealership assured us that it would be fixed shortly. We recently installed iOS 18 and still does not work. I think Lexus should warn customers about the problem with Carplay, we would not have bought this car had we known.

I just want to let everybody know to stay far away from Lexus. Do not buy Lexus car do not deal with Lexus. Let me explain and tell you what happened we purchased a 2022 Lexus ES 300 hybrid certified car with 1000 miles on it now an unlimited miles warranty means you can drive as much as you want well here we are now the car is in the shop. The car has been in and out of the shop for nine months. The check engine light keeps coming on and they don’t know what’s wrong with it Contacted Lexus corporation they have sent people down including an engineer who did nothing to check the car. It has been in the dealership for more than three weeks and now the warranty department is saying they don’t wanna fix it for no reason of course this is absolutely ridiculous. The car broke down on us in a very bad area, if I was by myself, I could’ve gotten mugged raped or killed the car had to be towed back to the dealer. This was three weeks ago and still nothing prior to that.

The trust in the brand relies on consistent quality and customer care, My once-pristine SC430 now bears the scars of unprofessional service. Seeking resolution, I turned to the “Lexus Brand Experience” website, hoping for direct communication with Lexus Corp. USA. While a courteous lady did reach out, her response left me disheartened. She explained that dealerships operate independently and absolved Lexus corp. of any responsibility. When I pressed for more information, she deftly discouraged further pursuit.

I purchased a vehicle from Jim Falk Lexus of Beverly Hills last month, and I deeply regret my decision. Despite completing the purchase and promptly making payment, I am now unable to drive the car because the dealership has failed to send the necessary paperwork to the DMV. This has left me with a car I can't legally use, and to make matters worse, I am stuck in an endless loop of frustration. This was an out-of-state purchase, which means I can't simply walk into the dealership to resolve the issue. I've tried calling multiple times, but no one at Jim Falk Lexus of Beverly Hills is taking my calls or returning my voicemails. The lack of communication and disregard for their customers' time and money is unacceptable.

They deceive us when we buy designs that give you maintenance up to 25 thousand miles, it is false since they only include tire rotation in a review period as if it were the full maintenance of your vehicle. The maintenance must be changing the oil, filters, inspection brake system, condition of the tires, being disappointed in maintenance at the Lexus dealer.

I’ve never personally been a fan of Lexus until today, have someone I don’t like much that was working on an IS300 and the access panel in the back you out the nuts under the car instead of on top of the panel. So the fact you made my day a little better and his a little worse makes it that much better.

I purchased my vehicle at the end of a lease. I paid the car off, in May. When I called for payoff, they did not send the paperwork I needed to complete for purchase. Once this paperwork was sent 3 times, they finally applied the payment. They mailed my title, which was completed incorrectly, but failed to send a bill of sale. Finally, 2 months later I received the bill of sale, but I need a title affidavit, because the title is wrong. This has been a nightmare! I would never purchase another Lexus due to the incompetence of their employees.

I have had my Lexus LC500 for 3 months now and I wish I could rethink my purchase. I should preface my comments with the fact that I am very short - 5'3" - and some of these comments are impacted by that "shortcoming". First, the things I like about the car. I have never had a heads up display before and like the feature once I was able to figure out how to get it in the right spot. I definitely like the exterior styling. I bought a red coupe (not convertible) and the red color is amazing with the sharp angles changing the hue. I test drove both the coupe and the convertible and the coupe had much better viewing out the rear window. The convertible rear window was too small for the majority of days I would drive with the top up. The acceleration is decent and it's fun to drive.

My current issue is beyond frustrating! New Country Lexus of Latham has determined that a front sensor failure is “likely” due to a stone or other road debris damage that makes the replacement my responsibility on a car I bought from them brand new one year ago (2023) and has 20k mi. on it, The replacement and recalibration of this sensor is over $2000 and as a “courtesy” they are offering to contribute $1000. What??? How is this at all my fault? See below picture of the tiny, smaller than the point of a pen, spot on the sensor. If the sensor can be damaged by such a small impact, would we not consider that maybe they should install better sensors on the front fender of a car? Poor customer service Lexus! Stand behind your vehicles and components!

The recall for dashboards that were cracking ended in 2017. My 2008 RX350 dashboard started cracking about 2 years ago, after the recall expired, and therefore Lexus will not honor their recall. My car has never missed a maintenance and it's always been garaged. I've taken extremely good care of it and now the dashboard is very bad. So beware, if there's a recall, request it to be fixed, even if it doesn't show symptoms. I am extremely disappointed in Lexus.

Lexus of Kendall has the worst service department. I took my 2024 NX for its first service maintenance and it took them 5 hours to do so. I had to personally go in two days later to get a copy of what they did because I left several messages for my service advisor and Service manager to get my copy which was promised to email me. Neither of them were available when I got there. After looking at the service copy it stated they did a multi point inspection of which nothing was noted on what they actually did. Even my tire pressure is showing low 32. I have no idea on what they inspected.

I always have a nice experience with Angela ** at Lexus of Route 10. Just be able to see all options and compare the prices- from leasing a car or buying used or new- and making a decision without a pressure. Everyone is very professional and nice. That why I come every time I need a car. Thank you.

I purchase a "21 NX300". The windshield is defective, almost can't see through it. Lexus determined it was caused by mist on the window. The most ridiculous thing I have ever hear. They won't even discuss it once they make their decision. There is NO talking to them.