Lexus Reviews

Lexus of Kendall has the worst service department. I took my 2024 NX for its first service maintenance and it took them 5 hours to do so. I had to personally go in two days later to get a copy of what they did because I left several messages for my service advisor and Service manager to get my copy which was promised to email me. Neither of them were available when I got there. After looking at the service copy it stated they did a multi point inspection of which nothing was noted on what they actually did. Even my tire pressure is showing low 32. I have no idea on what they inspected.

I always have a nice experience with Angela ** at Lexus of Route 10. Just be able to see all options and compare the prices- from leasing a car or buying used or new- and making a decision without a pressure. Everyone is very professional and nice. That why I come every time I need a car. Thank you.

I purchase a "21 NX300". The windshield is defective, almost can't see through it. Lexus determined it was caused by mist on the window. The most ridiculous thing I have ever hear. They won't even discuss it once they make their decision. There is NO talking to them.

Never, Never buy Lexus!!!! Lexus quality is horrible and service is horrible also. I rent brand new Lexus NX300 black line special edition on 2020. I love it and take care so good (I am a lady driver). I rent Lexus because I saw some magazines list that Lexus has the best quality and least defect rate. I do the maintenance every year (changed engine oil twice a year). Now I drove only 4 years 2 months with very, very low mileages: 35000 km. The engine shut down on the local ways and highway! (I am lucky this engine's sudden shut down did not cause accident due to my ultra careful drive). I was told one of the fuel injectors was completely down. This is the major engine parts failure!!!! I was told I need pay this major engine parts failure by myself to fix it because Lexus basic insurance coverage only cover 48 months and I am in 50 months.

I have read about some really bad experiences with Lexus cars here. I thought I would add a good one. I bought my 2008 RX400h in 2012 with 90,000 miles on it. Now in 2024 it has 174,000 miles on it. It still runs like the day I bought it. The hybrid batteries are still 100 percent. I have never had a a repair and only maintenance. The hybrid system works really well and switches between gas and electric seamlessly. The electric assist makes the car pretty quick from a a dead stop. The engine shuts down at stops and coasting. The car will only run on full electric at very low speeds but still the hybrid is well worth it. Very comfortable car. The 2008 model is missing lots of new features but not a big deal. One nice thing, Lexus had a touch screen back then. I use my iPhone for Navigation. I hate Lexus styling after 2015, the new models are butt ugly. I hope most people have better experiences than many of the reviews reflect. I nave have used Lexus customer service.

I bought the NX 350h at the end of February 2023. Last month I was not able to start the car, "Battery Dead Message". The 12 volt battery was replaced. The original battery was defective. Now if the temperature goes below freezing (0 Celsius - 32 Fahrenheit) I cannot open the driver's door from the outside using the conventional method. It opens from the inside. Talked to the dealer and they said that it is a common problem with the NX from 2022 on. Surprising that they did not fix that yet. Sent an email to Lexus over a week ago, have yet to get a response.

So, Lexus sold me to buy a hybrid car and said that hybrid batteries lasts for 20 years or 200K miles etc. Unfortunately, my battery died as soon as warranty ended i.e. right after 8 years, Lexus Of Course won't help in any case. They did diagnostic on car for $250 which AutoZone did for free and mentioned that I need replacement and cost is $5350.00 for hybrid battery with 1 year warranty ONLY. Phew. Felt like this is rip OFF. So you end up buying hybrid and everything you saved on Gas spent on hybrid battery.

Purchased at CPO 2015 Lexus RX 350 for dealership with approximately 32K miles from a dealership in Richmond, VA. The maintenance of the vehicle has been followed as determined by the Lexus manual. Maintenance was performed by the Lexus dealership or Toyota dealer. The head gasket blew with 88K miles on the vehicle. The motor is no longer being made so a motor from a wrecked vehicle is the only option unless, like the dealership wants, purchase a new Lexus. Motor and install is approximately $9.5K. Corporate and dealership are unwilling to provide assistance.

Bought a Lexus SUV over 7 months ago. The dealership only gave me 1 key. They failed to tell me this when I bought the SUV. Recently, Lexus called and told me I should tell them a dealership and they would send them the key. A month later I called Lexus and they told me I am in phase 3 of the program and I will be getting a letter in Nov. or Dec. telling me what to do. I informed 3 different representatives that I wanted to receive the letter at a different address. They informed me that they could not. Spoke to Lexus Supervisor Gus and he said there was nothing he could do.

If there were negative symbols to include, I would give it -4!!! We were misled by floor sales representative and we were promised to have an LX600 within 4 to 6 weeks!!! We were asked for a $500 to hold the vehicle!!! It has been about 5 months and now we are told it may be 6-12 months?!! Really?!! Liars!!! Lexus has taken a nose dive when it comes to customer service!!! We have been their customer for almost 30 years. This is disappointing.

I have purchase an RX 350 F Sports 2023 model with panoramic view roof (it's divided in to two parts one front side sunroof and rear side a separate glass top. On July 18 2023 I was sitting in my SUV waiting to pick some in a parking lot in Arizona around 11.30 am. Outside temperature was 115. Suddenly heard a big scary noise, I went out and checked. Nothing noticed. After sometime I was driving home some abnormal sound noticed suddenly. I pull over to side and thoroughly checked. Find out that my rear seat top sunroof completely shattered and my grand child was inside the miraculously escape wounds.

I purchased a brand new 2023 Lexus RX500h in late February for just under $70K. It is a beautiful hybrid SUV that has comfort and performance. After 2200 miles, my air conditioner stopped working. I took it to the dealer and they said that a rock must have come through the front grill and into the compressor, which would need to be replaced. This was not warranty work and the bill would be $4000.

I had a huge issue with a used Lexus I had purchased 5 months earlier. Major repair I had to pay out of pocket. I was extremely unhappy. Lexus is the reliable brand. “The pursuit of Perfection.” My confidence in Lexus was shattered. I wasn’t shy about reviewing them as such. I received a phone call from Lexus of Omaha today and was told that they were not happy that I was unhappy and reached out to Lexus Corporate and they were able to reach an agreement where I was given a service credit. This is service, this is how you keep customers coming back. Confidence restored. Lexus of Omaha absolutely earned my business and I can go back to loving my Lexus. Thank you!

I purchased a 2023 Lexus ES and only ONE day later I leased a Lexus NX, both from the same dealership. The first car was driven home and was 17lb overweight on tire and needed an alignment. The 2nd car had the wrong VIN number and the contract, tag and all information had to be re-done. There is ZERO quality control. I called Consumer Affairs and spoke to a very nice, empathetic lady named Elle who said I could contact her again if I needed to. She sent the case over to a 'manager' named Israel, who called and said they 'don't handle anything like this - only cars that have warranty issues'. So I spent $125,000 and Lexus does not stand behind its brand, reputation, care about its customers and you actually cannot call back your original person. STAY AWAY.

I purchased an RX last week and had some issues with the infotainment system that it came with. It would not load my wife's profile, who's the primary driver. I contacted customer service yesterday, and the Case Manager that I contacted was very nice and helpful. Found out the issue is that the vehicle could not create a user profile because I had opted out of a trial internet connection for the vehicle. They fixed that my agreeing for a trial. Today, I tried to set up the profile again, and this time, the vehicle can see the profile, but cannot change to it. So I contacted Lexus again. I asked whether it's possible to speak to the lady I spoke with before - she knows the background. They said I would have to call tomorrow because they have decided to transfer my call to someone else, who is only available tomorrow! When I asked a few times whether someone can help me now, the lady grudgingly said she can help.

Worst SUV I have ever owned. So many problems it`s insane. Lexus is over rated. All my other trucks and cars put together didn`t have these problems. 6 months old. 6500 km on the SUV. Crazy. Been to dealer 6 times so far and called roadside assistance 1 time.

I have a 2019 Lexus NX300 with 35K miles. On December 26th 2022 the car stalled without warning on the interstate almost killing me and endangering those around me. I took the car to the dealership on the 27th who after a 3 hour wait said they didn’t know what’s wrong with it. They later called me and asked me if I can take the car and test drive it, which I was not comfortable with since they didn’t actually identify the cause of the problem and it would put me and others in harm's way. After 11 days, this is the sign-out I received:

I have had Lexus for over 20 years. I have leased. I bought my current Lexus which is 4 years old. I also purchased extended warranty. Well this rx450h has plastic window covers on several places. All of which have melted. The car is kept in a garage and at 40k miles. They started melting at 20k. I asked service department about them and to replace is 2k. For melting parts... Of all my past Lexus none had this. So I decided I am no longer going to buy cars from Lexus if they are going to sell cars that melt. Beware they don't cover melting parts...

Lane Keep Assist should be banned. As it can cause your car to go out of control due to over correction. I was braking and my car continued to correct itself in the middle of traffic and it never stopped. I ended up hitting two cars before I could stop. I or someone else could have died. This was an absolutely horrible experience.

Was told the excessive wind noice is normal, twice. It’s not normal or acceptable. Was told several water drops when going through car wash is normal. I’ve owned and leased many, many cars-no raining in car!

I own a 2009 Lexus ES 350, bought a certified pre-owned from a Lexus dealer. Love the car except for one thing. Have had 11 door lock actuators replaced due to part failure. From searching online I learned these parts fail on multiple Lexus and Toyota models and on much newer cars than I have. It is a continuing problem they can not seem to solve or care to solve. Each door has failed multiple times with the driver's side front door failing 6 times. Lexus had been very good and agreed to replace the parts even after the expiration of the warranty. I had to deal with Lexus customer service directly as the dealer did not want to deal it after the 6th or 7th failure.

This is my 3rd Lexus, 2nd with Scanlon. I doubt I will stay faithful to Lexus. The quality of the vehicles have decreased. GPS is extremely annoying and doesn't work well. The hands free option never works, no matter what we I say it rarely understands us. Seems to be more of a hazard than a safety feature. The engine is so loud and vibrates and the parking cameras seem off with my 2021. My 2021 and my 2018 both started to get an odd smell from the AC after the 2nd year. My 2015 Lexus was so smooth I could not even tell it was on. But my 2018 and 2021 are just not as smooth.

I changed from BMW to Lexus due to reliability issues but this turned out to be worse. Purchased a 2022 NX350 model but the dealer delivered a 2021 built car! The quality of the wheel is not up to Sydney city roads, we had two damages on the same wheel on the same side in 8 months even though the car is AWD. The tensile strength is nowhere near it! No spare parts, the car was un-drivable for 3 months to get a replacement wheel from Japan. The car has no spare tyre and not practical for AWD long trips. 5 recalls in the last 8 months with a number of other software bugs that we pointed out to the dealer but they haven't fixed yet. Stay Away. The staff are nice but the car is not quality made. Very disappointing.

2016 Lexus RX350F Sport. I find it hard to believe that this so called luxury brand didn't know that a 3G network was going to be shut down in 2022 and they did not plan to put a fix in place, the rest of the auto industry knew this was happening since 2010, so now I have lost my safety features that I paid extra for when I purchased this so called luxury brand, I have now lost my Emergency Assistance, Crash Notification, Stolen Vehicle Locator and my Remote Start, this was my 5th Lexus and my last, it seems that Lexus doesn't care about its customers after the sale. I will be selling this vehicle and moving to a true luxury brand before it gets stolen and not be able to be located.

Today I finally traded in my 2003 Lexus ES. It was 20 years old and pushing 400,000 miles! I drove it 2.5 hours to trade it on another vehicle. I was sad to let it go but WOW! Thank you, Toyota for building such an amazingly reliable car!❤️

I just saw my yearly subscription charge for my 2017 Lexus rx 350 went into a monthly charge. When I called Lexus I was told 2015 -2018 Lexus run on 3g and in October Lexus will be shutting down all its 3g service leaving all its customers without the services we have grown accustomed to using. There will be no upgrades or any fixes. It just tough luck on all of us! So now you can only have monthly charges till it shuts down.

In the past five years, I only drove my 2016 Lexus RX350 for 21000 miles, and even barely drove it during the pandemic years. But suddenly, its air conditioning system did not work well in the beginning of this summer. The local Lexus dealership diagnosed my car and concluded that one of the AC Actuator Motors failed that caused the AC problem. However, I only drove this car for less than five years with only 20K around miles, still like a brand new car! My old Toyota and Honda vehicles have never had such AC problem during their 14-year drive history! I feel very disappointed in Lexus! And, the Lexus dealership even gave me a sky high repairment/replacement fee: $21000 labor fee plus $400 part (the AC actuator motor), which made me even more unhappy!

My 2016 Lexus with 62k miles on it is experiencing an oil leak due to the main rear seal (according to the Lexus technician who diagnosed my car for $99.00). It is out of warranty by 3 months. The repair cost is estimated at $3200. Since it is out of warranty Lexus does not want to cover the cost. I am frustrated as I have never experienced an oil leak for a car with so low mileage before. After some research I found out this is a common problem with the 350 models. Lexus has even upgraded the seal to a better one, however they would not take responsibility for the repair. This was my first Lexus; likely it's going to be my last one if I have to pay out of pocket for the repair.

I leased my 2019 ES350 Lexus for 3 years and 12,000 miles a year. I took my car in for service December 1, 2021 at 20,422 miles. They advised me I needed new tires. I did not believe them so I did not purchase tires. March 29, 2022 at 22,334 miles I took the car in for checkup because I was going on a trip and did not want any problems. Again they said I needed tires and proceeded to give me a quote. I told them I would not be purchasing tires from them. I went to a tire shop to see what they say. I did need tires. I questioned the mileage and needing tires. They advised me the Firestone Turanzo supplied with the car are tires that are not given a warranty because they are special that are softer rubber for a smoother ride when you test drive it. They don't last longer than 25,000 miles. Checking with Lexus service dept. why they did not advise why the tires were wore out at such low mileage, response, because they see it quite often!

Starting in 2008 when I received a notification from Lexus stating that my dash had issues that they knew about (Hazing, dull, tacky and cracking) and maybe recalled in the future. They would notify me of such. My dash was dull, hazy and tacky at the time. I waited and got no such notification. 2012- I called McGrath with was one of the dealerships (they have 3 locations) I purchased it from, and asked if they had a recall on my 2004 GX470 for dash issues that were mentioned to me before. They said no and nothing more, even though at the time there was a customer support for it that I had no knowledge of. So I figured I was on my own, not knowing if I knew about the customer support and brought it in they would have replaced my dash.

Tried to get remote starting hooked up to car. Worst service possible. Remote starting won't work. Money won't be refunded and getting run around and disconnected for two days. Really. This is a Lexus.

I am currently leasing a car from Lexus, and I am moving from one state to another. I tried to contact Lexus customer service for the instructions I should follow to complete the registration. Based on their misleading instructions, I have been to the DMV 3 times, wasted three days, and so far, I got nothing done. The customer service gave me different instructions every time and was always 100% sure about the incorrect instructions they gave me. They also insisted that the DMV told me the wrong instructions, but it is the DMV that will get the title registered. I called them the 4th time today, and they finally got some instructions kind of consistent with the DMV. But they kept telling me to provide them some documents via Fax and no emails... I have to say, this car will be my last Lexus.

Lexus is a luxury car for middle class income earners and it is affordable.. It is environmentally friendly and of quality standard. The spare parts are easily assessible. The model gives the drivers optimum handling on the roads and one feels very comfortable using. It is a car after driving, one still dreams of it whilst sleeping due to it smooth sailing.. I recommend it to every one to purchase it. Life is good when driving Lexus.

The Lexus hybrid is really no-brid. It rarely uses electric power but is constantly charging. The first 100 feet under 10 mph will be EV power. That’s all folks! It saves NO gas, and the engine is extremely underpowered.

When buying a Lexus, you may have a larger initial investment but you will have a high quality car that needs little maintenance. Personally, our Lexus purchase was the best we have ever made in our last 40 years of buying experiences. The comfort is excellent. The low maintenance saves you money. And a Lexus will give you many more miles of driving than the average vehicle.

After nearly 20 years of Brand Loyalty for family of 3 Adult Drivers, my current 2019 RX 350 was in the shop for 6 unrelated repairs beginning at 9 months (9000 miles) of ownership in a nine month period and dealership refused to make any kind of fair buyback/trade-in offer for a non-problematic 2020 Rx350. At 1 year old with 9000 miles in Showroom condition their best offer was for me to pay $13,000 to replace my problematic vehicle with exact same model 1 year newer. Never again.

Exploding glass moonroofs. If you are investigating the purchase of a Lexus with a glass moonroof...beware. They have a tendency to explode for no reason. I was on a desert highway with no vehicles in front of me and all of a sudden my sunroof/moonroof exploded. It sounded like a gun going off over my head and it nearly caused me to wreck it had shocked me so much. I did a little research and apparently this issue is an ongoing one with many other drivers reporting the exact circumstance. The Lexus corporate folks are very, very rude about this and will not help you or offer to pay for what is obviously a manufacturer defect.

This is my 2nd Lexus: my first one, ES 330 was a great car from mechanical to cosmetics! This 2nd, ES 350 is the poorest quality you can get! I was told by a service manager in N Miami, that the reason the interior materials (dash board, seats cover, cosmetically wood design, that all are falling apart), are made to disintegrate after a while! No kidding!!!? They actually do, I cannot even clean the interior because the board is jelly like, the seats covers are all broken after 2-3 years and the color will come off when you clean them, the wood design is flying up peeling as well everywhere, at 72 000 miles I had to replace the front direction and before, the steering wheel fell! And you would believe that for over $42000, you will buy a nice quality car! No, not anymore!

Lexus had huge issues with their dashboard, glove boxes and side arms in some models. My model was a LS460. The material used would literally melt, turn sticky and rub off in the sun or heat. They developed a program to fix their short-comings and I was told it would be fixed a couple yrs ago. I dropped off car, they said they would fix issue and did nothing. After several calls, with zero returns I went to dealer. Was told we will get you in and take care of it, nothing again. Went back and was told the offer had ended and I need to call corporate. Corporate said they would not fix and I could pay for it myself.

Rx350 Years behind in electronics and user interface. Inconsistent at best. From maps, to rear hatch to phone interface, to trip data it all is terrible. I turned in a Ram 1500 that was two years older but years advanced on all those features. The ride of the Ram was also much better. My previous four Genesis were also much more friendly.