Lexus Reviews
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About Lexus
Lexus Financial Services offers vehicle financing and leasing options for Lexus customers. It provides customized loan and lease programs, digital account management tools and insurance services. Established in 1989, the company focuses on delivering flexible financial solutions.
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Lexus Reviews
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Reviewed April 27, 2018
The Lexus 350 is beautiful, dependable, comfortable and classy. Although, it may be a little more pricey than many competitors, it is well worth it. I will choose another Lexus when I decide to trade.
Reviewed April 26, 2018
Lexus GX460 is a great vehicle, a true SUV. The only negative is poor gas mileage coupled with a small gas tank; so many gas stops on long trips. Nevertheless, perfect size for four adults. Billed as a 7 passenger, not even close unless 3 of those are small children and you don’t have any luggage or bags of any size. With 4 adults you do have enough cargo room for 2 adults and 2-3 children.
Reviewed April 25, 2018
It is comfortable, nice handling, easy to park and a good looking SUV. We looked at all of the luxury 5 passenger SUVs and the RX-350 stood out above all the rest. Good performer and satisfactory fuel mileage for an AWD.
Reviewed April 24, 2018
My Lexus RX 450h is a 2010 model and now has over 263000 miles and is still going strong. I live in the Midwest and do have the opportunity to keep the car in a garage but it still looks great. Mileage has run 24 to 30 mpg depending on the season and my lead foot. I often refer to it as the most comfortable room in my house.
Reviewed March 14, 2018
2007 Lexus RX 400h - So there is something wrong with the brake actuator in these models which will DEACTIVATE YOUR BRAKES AT ANYTIME SO BEWARE!!! I called Lexus in July 2016 to tell them that while driving on the freeway, my ABS VSC light went on, I heard a high pitched sound that went on continuously and I lost my brakes. I was with my 8 year old daughter. She was very frightened and thought we were gonna die. I called Lexus Jim Falk Beverly Hills service department and they said this was normal. They said to just turn off the engine and wait a few minutes because the ABS needs to reset. So after this incident, it happened to me 3 more times and I just did the "normal" procedure of turning the engine off and waiting 5 minutes. But just last week, I was driving my pregnant wife to the doctor and this thing happened again and we almost hit the car in front of us.
So I brought it to Longo Lexus service department immediately and they told me that my brake actuator needed to be replaced and that would cost me $4,000 to fix!!! They also told me that this is a known issue with the Lexus RX 400h and that they had a campaign that replaced these for free in 2016 and this campaign had expired December 31, 2017. It is March 2018 already so obviously I can't avail of that free replacement. So I called Lexus corporate office and told them my story about losing my brakes, not knowing about the campaign, and Lexus telling me this was normal (They actually verified that phone call in their records). They said they would escalate this to the national manager which is the highest in Lexus. So now, they just got back to me saying that even with the record of that phone call to Lexus, there is NO PROOF that the car did lose its brakes because no one inspected it at that time it happened.
Let me get this straight LEXUS, YOU WANT ME TO DRIVE A CAR WITH NO BRAKES TO A LEXUS DEALER WHICH IS 10 MILES AWAY??? All I could do at that time was call. And to tell me that this is a normal thing, I believed you, because YOU ARE LEXUS! So now you want me to spend $4,000 for your own mistake?? Gosh, I would never recommend a LEXUS because THEY DON'T SEEM TO CARE ABOUT SAFETY AT ALL!
Reviewed Feb. 3, 2018
Why Scout GPS Link is only available on select 2018 model year (NX, RX...) with the Lexus Display Audio multimedia head unit? The reason why I ask this question is that the existing GPS is cumbersome to use comparing with Scout GPS Link. It should be very simple and easy to implement it with the existing system of Lexus as I am a software engineer with more than 30 years of experience. Please let me know if you need my help. This add-in will definitely benefit all of Lexus car users. Thank you.
Reviewed Feb. 2, 2018
Bought a 2008 Sewell RX350 in 2010; thought I was buying a luxury SUV, not so. First problem: Melted rubber handle on back door. Went to a Houston Lexus dealership and was told $500 to fix, couldn't just replace rubber cover, had to replace whole unit. Second problem: Chrome finish on both rear wheels is peeling - another defect. Third problem: Had to replace water pump +$1000 bill. All this on a garaged 2008 RX 350 with less than 80k miles! I'm a previous owner of a 2000 Ford Explorer and 2004 Nissan Pathfinder (both kept for 10 yrs 100k miles) - no problems with either one. Last Lexus for me! Now (7/2017) an oil leak. Now (1/2018) the dashboard is starting to crack. Called Lexus to get repaired under enhanced warranty program, I was told since the SUV was bought in 2007 that the 10 warranty does not apply. NEVER RECEIVED LETTER ABOUT THIS PROBLEM. I WILL NEVER BUY ANOTHER LEXUS OR TOYOTA!!
Reviewed Jan. 19, 2018
I’m pretty bummed my Lexus RX 350. I bought it at Lexus of Naperville in 2013. It has 54,000 miles now and needs a new engine. It blew a head gasket with no warning, It’s out of warranty and Lexus corporate office denied any assistance. $10,000 worth of work??? I’ve keep up with the maintenance. Had 1 oil change outside of Lexus because their mechanics were on strike. Sorry for the long text. Needed to vent to someone. I’ll have to get it fixed but I’m no longer a Lexus fan. The only good thing is the service Manager Mike really did his best to help???
Reviewed Jan. 6, 2018
I purchased my first Lexus in the Spring of 2017. Everything was fine until the temperature started to drop & I would hear a loud screeching sound when coming to any stop sign. At first I thought that the brakes were bad... But after getting several opinions from the Lexus Dealership and a few others. I was told that this is a common issue and there's nothing that can be done until Lexus upgrades their brake pads/brakes & that I will be put on the "list". Not only is this disappointing because I thought highly of Lexus before but this is extremely EMBARRASSING. I feel as if I'm driving a 89 Pinto. Whenever I make a stop you can hear the loud screeching. Never will I buy a Lexus again!!! Also the Lexus Enform Remote start never works. I like in the Midwest with extreme temperatures below 0. Disappointed that I had to pay extra for something that never works!
Reviewed Dec. 31, 2017
I bought a 2015 Lexus and found out afterwards that I had to pay extra each and every year for this feature. As if that wasn't bad enough it has only worked about 3 times in 2 years. This year is no different. I have called customer service and been to the dealership and still isn't working. I have spent literally hours trying to get this resolved and was just told again that I would have to call again on Tuesday. I am so fed up. I wish I could give back my car and start over. Never again will I buy a Lexus!
Reviewed Dec. 27, 2017
It's funny how Lexus is marketing this brand as a luxury car but forgets to stand behind the cheap quality product when a problem arises. At 10,000 miles I've ended up paying for an alignment as the car was pulling badly to the side. Bear in mind the car was never involved in any collision. The alignment didn't solve the problem and the car is still pulling. At 20,000 miles I'm ending up with the breaks at 0!!! How is that even possible for a "quality" car? No consideration for customers concerns or complaint. Now I know why Lexus is not willing to cover anything under their warranty which proves that Lexus is fully aware of the poor quality, cheap parts used for their cars! SHAME ON YOU LEXUS! YOU ARE DEFINITELY NOT A LUXURY BRAND!
Reviewed Dec. 7, 2017
VIOLENT SHUDDER/SHAKING OF THE ENGINE. When the CT200H is stationary or in motion the engine periodically shakes violently sometimes up to 30 seconds then it goes away. It happened on cold or hot starts. The EGR has been cleaned from carbon build up, has new spark plugs and coils are good. I have lately been noticing coolant loss. NUMEROUS PRIUS AND LEXUS OWNERS HAVING THIS SAME ISSUE. Check engine light. Finally came on with code P0301 "cylinder 1 misfire."
Called corporate and I was assigned a case manager. Well they were no help. They basically said "you don't have warranty on the vehicle so we can't help!" Dealer quoted approximately 4500.00 for a blown head gasket (not sure how that happened), a bad intake manifold, and ECU needs to be reflashed. Take into consideration that this vehicle has never been abused, I use it as my commuter vehicle. Also there are many people that have had the same issue with the CT200H and the Prius (both basically have the same engine/components). Anyway I'm on the same boat with others on here, I will never buy another Toyota/Lexus. Will move into better vehicles. I highly suggest doing research before investing in a glorified shiny **. Happy holidays. ;)
Reviewed Nov. 18, 2017
My wife’s 2016 Lexus ES350 was brought in for an oil change. They told her the car needed new tires. It only has 17k miles on it, while the tires are rated for 50k. Lexus will not cover it under warranty. I’ve owned Mercedes, Cadillac, Infinity, BMW and Porsche and have never had this experience ever. This will be the last Lexus I ever purchase/lease!
Reviewed Nov. 9, 2017
I will never buy another Lexus or Toyota and I recommend anybody thinking about buying a Lexus to buy something else. Lexus does not stand behind their product or their "relentless pursuit of perfection." Be aware, I was told by Lexus that once the warranty is up they will not cover a manufacturer's defect. No matter how bad the defect as long as it not a safety issue, no matter how many hundreds of thousand of their cars have the exact same defect, no matter how well you have maintained your car.
During a recent oil change at the Lexus dealership I was told my 2006 Lexus IS 350 is leaking oil from the front engine cover and Lexus will charge $3,000 to repair the leak. My car only has 80,000 miles and have only had the oil changed by the dealer every 5000 miles. If you Google "Lexus leaks oil from front engine cover" you will see this is a widespread problem with various Lexus models. I contacted Lexus USA to request they cover the cost of the repair and was told today by their representative Eric that Lexus would only cover $1,000 of the $3,000 repair. This is after Lexus has had about 10 recalls for safety related issues, so my car has practically lived at the dealership.
In addition like many other people in the warm sunny states, the dashboard and door sills became sticky and began deteriorating when the car was only a few years old, and it took Lexus about 7 years to finally replace the dashboard and door sills after they had a class action lawsuit brought against them, and you had to ask Lexus about to get them replaced since it was not technically a recall.
Reviewed Nov. 6, 2017
Great car. Drives well, handles great, decent gas mileage, durability, great storage capacity. Love the leather interior that lasts. Mine is over 8 years old and has never had any mechanical issues. When I do decide to get a newer vehicle, it will definitely be another RX!
Reviewed Nov. 6, 2017
I bought a new RX on Saturday and it was probably the easiest and fastest experience I have ever had buying a new car. I waited about 5 minutes for the receptionist to get me a salesman (Josias) who was really nice and helped me out with everything. I give him lots of props because I am such a hard person to deal with. Anyway I am so happy to for my new RX. Can't wait for family trips on this baby.
Reviewed Oct. 28, 2017
I used to work on Lexus Rx, found to be very serviceable, dependable, and great value for the money. A little expensive upfront but makes up for it down the road, I am driving mine 18 years now 15 years no car payment, it still runs and drives well. I have no reason to change cars in the near future.
Reviewed Oct. 27, 2017
I will never buy another Lexus or Toyota product again. The last Lexus ES350 I owned, is the last. I do not know how in the world Lexus could call a Lexus ES 350 “Bulletproof” when the heads blew on the one I had at 145,000 miles, not mention the failing computer, the alternator, the Vehicle Stability Control, and let’s not forget their melting dash, the allegedly lethal Takata airbag system, and years earlier that accelerator problem. I do not understand how anyone who had problems I had could possibly call it reliable. The whole experience was shameful.
Given my experience with a Lexus, I now question Consumer Reports rating system for rating that company number one in reliability. I had American cars I got three to four times the life out of than this supposed “Bulletproof” reliable car. I am sticking Mercedes, Genesis, Honda, Mazda, Kia, or Hyundai. In my opinion there are better cars for the same or less money than the Lexus ES350 I owned.
Reviewed Oct. 26, 2017
UPDATE ON 11/17/2018: I wrote about our dashboard last year, and just wanted to provide a follow-up. Lexus still has not contacted us to replace our dashboard. That substance, which looks like an excessive amount of Armorall has worsened, and now gives off a hazardous reflection. Also, it now has an unpleasant smell. I was reading the reviews on Consumer Affairs today, and one of the complainants stated, they had the same issue and had their dashboard replaced this year. I called Lexus in Plano, TX, and was told the program to replace the dashboards is over, and it would cost us over $1300 to replace.
So, is the program still going on in some areas, but not in others? When I told Lexus how the situation has gotten worse, I was told they understood, but there was nothing they could do. Their vehicle, they made a bad decision on the material used for the dashboards, and still, nothing they can do! I guess we will have to come out of pocket if we want to keep the vehicle. You just have certain expectations from a particular "brand". Lexus has really let us down in this matter.
ORIGINAL REVIEW: We purchased a used ES350 series in August 2017. In September, we noticed a sticky substance forming on the driver's side of the dashboard and then it spread to the passenger's side. I later read that it's being called "melting dashboard", due to heat, and this is an issue with the ES350. I called Lexus Park Place and was told to bring the vehicle in. The service guy told me, Lexus had a program that was correcting this problem, but for my vehicle, based on VIN #, it was no longer available; for my vehicle, the program expired January 2017. The manager there, advised me to call Lexus Customer Service, which I did. I gave the first person, Andre', all the information, and was told a case manager would call me in 2 business days. When I didn't hear from them by the 4th day, I called and was told none of the information given to Andre' was in the system and I had to provide the information again.
The case manager, Joy, did call me and I was told there was no recourse. She asked me why did I buy it with the stickiness there? I told her, per the notes given, the damage occurred about a month after purchase. Why would I buy a vehicle with obvious damage!!! She said the previous owner was contacted, but since he didn't bring it in, there was nothing they could do. I asked to speak to her manager and was given the name Jennifer. I called Jennifer on 3 separate days, and each time was told she was not available and I was on her schedule to call that day. I have yet to speak to Jennifer.
I phoned today and was told the same thing. I told the rep, no reflection on him, but I know she is not going to call because I had been given that line for the last couple of days. Total avoidance. I am very surprised of the way that Lexus is handling this issue. They called the previous owner because there was this melting dashboard issue and they wanted to correct it. Again, this is a used vehicle, I don't know initial location that it came from, but damage didn't appear with the original owner. I'm in Texas and the damage has definitely appeared. It was in the plan to replace with original owner and we feel they should still do so. We are very disappointed with Lexus!
Reviewed Oct. 23, 2017
Dashboard recalls - Horrible customer service. Unorganized. Facts not lining up. Whatever you do, do NOT BUY LEXUS OR TOYOTA. Japanese automotive industry is going downhill and service is horrendous. Car no functioning properly.
Reviewed Oct. 17, 2017
I had a call from a Lexus case manager name Eric at extension ** about an issue not covered by Lexus, this guy brushed me in two minutes, and lied about a return call he never made to me on a Friday. Today is Tuesday Oct 17, 2017, if I did not answer his call, why did he waited till now tuesday to tell me my car is not covered, not to mention my car has been in the dealer for two weeks waiting on this case manager guy to make a decision. Very poor and professional performance for a luxury car company. Will keep posting reviews on other sites. Dealer service was 5 ⭐️ from my service advisor Jose to the service manager, will recommend.
Reviewed Oct. 8, 2017
Earlier this year I noticed that my dashboard was sticky to the touch (melting) and the control buttons on my steering wheel were peeling off. After a quick Google search I found a recall on the 2007-2008 Lexus 350 dash and thousands experiencing the issue with peeling controls. When I brought my car in, the dealer said the dashboard recall had just expired and I'd need to get approval to fix it along with the peeling controls. Lexus corporate REFUSED to fix their known manufacture errors. Funny, I was planning on buying another Lexus, but I'll spend my hard earned $ with a brand who truly values customers and fixes issues when they are at fault. Lexus' claim to quality is bogus!
Reviewed Oct. 5, 2017
My bad experience of purchasing Lexus ES350 and RX 350 2017 at the Keys Lexus dealership, first car ES350 given trouble after two days not picking up speed, car was shaking, engine light on, then following return to dealership switch to RX 350 2017. After over a month it has same problem. Car not picking up speed, engine light on.
Reviewed Oct. 1, 2017
I bought a brand new 2017 LS 460 an $80,000+ car. I purchased it because I've had multiple German cars Mercedes and BMW and felt they spend too much time in the repair shop. Well it didn't get much better with my new Lexus. Keep in mind Lexus doesn't have the extra bells and whistles of the German cars so I hoped by buying a Lexus the German car money would go for absolute best build quality and reliability. Right? Keep it simple, make everything out of the best. I should only have to see my dealer for regular scheduled service. I was definitely wrong about that. I've been in 7 times in 3 months. I've owned it and they've fixed nothing. They've identified issues but fixed nothing and scratched my rear leather and scratched my dash during a detail. Oh and forgot to clip my rear all-weather floor mat down after a detail so it got caught in my seat rails and ruined my floor mat. It was clipped when I dropped it off.
Anyways on top of the dealer not caring for your car if you contact Lexus directly, they don't call you back or they tell you they can't do anything for you. You ask the rep to speak with their supervisor, they say they are as high up in Lexus as you can go and there is nobody else you can speak with. I just don't know what to do. I regret buying a Lexus and I've only had it a few months. I feel I've put a good amount of miles on loaner cars. Honestly whenever my German cars broke for example I had a 2016 BMW Z4, whenever I brought it in for service they took care of the problems the first time and always cared about my car. I never got my car back in unsatisfactory condition and they put out the extra effort to diagnose it to fix it correctly. I have yet to receive that kind of service from Lexus.
When I brought it in for the scraping noise the dealer said we hear it but we can't find it so you'll just have to keep driving it until whatever it is fails. Wait what? I have to drive my brand new $80,000 car until it fails? What kind of work is that. So I called Lexus directly and they told me they side with their franchise dealers diagnosis of the problem. I'll just have to wait, or I can go to another dealer. I'm hesitant to go in about the oil burning smell because I want it fixed. I don't want to have a car that I have to wait till it runs out of oil before they'll fix it.
Things wrong with the car to date: Rear interior trim/headline piece broke and fell off at 600 miles (although nobody has been in the back seat), plastic trim on dash under stereo warping at 1300 Miles, headliner around sunroof cover coming unglued and snagging on cover at 1400 miles, rough idle at 2300 miles, scraping sound when ambient temperature is below 70 degrees when engine running and driving at 4500 miles still undiagnosed, confirmed but undiagnosed by the dealer, oil burning smell and engine cutting out and surging at 6400 miles need to make a service appointment for this latest disappointment.
Reviewed Sept. 28, 2017
LX 570 windshield stress fracture - Had numerous witnesses in vehicle when I drove over a speed bump. It was then that the windshield cracked. No rock chip evidence. No impact evidence. Lexus is trying to tell me that it was a rock. Of course they will not admit to having any problems with these large windshields but any search will get you a lot of relevant hits. Surface of glass is smooth and there is no indentation.
Reviewed Sept. 26, 2017
Purchased RX 350 used. I was headed to a local eatery when my oil light started flashing. Stopped car and checked oil dipstick which showed dry. I blamed oil change store and added oil and drove the short distance to get there. They went out of their way to show me it was not their fault and show me the problem. Towed vehicle to my mechanic and he changed out broken oil line. Told me that I was lucky that my engine was not destroyed and that the oil line was a defective part waiting to fail.
Confirmed by checking complaints on internet. Called Lexus Customer Satisfaction Department and jumped through hoops to send them information to recoup money for my repair. Was sent a reply today saying my "vehicle did not meet the criteria for reimbursement under the warranty enhancement". Called Lexus and asked what was the criteria needed for my reimbursement, and was told I was not a "loyal Lexus Owner". Was also told I did not take my RX to a "Lexus Dealer" for the repair, and I was past the 10 year limit for the repair.
I purchased the vehicle 2 1/2 years ago with 67,000 miles on it, so it was low mileage and the problem had not shown up yet. I have my own personal mechanic that I have used for the last 10 years, so I did not take my RX to Lexus. How many Lexus vehicles do I have to own to be a "loyal Lexus owner," and what does that have to do with a defective part anyway? I will never own a Toyota product again. I bought this Lexus reading the high satisfaction report from Consumer Reports. Please be careful if you buy a Lexus, They may represent themselves as a high-end car company, but a design such as the oil line doesnt represent a luxury car line or the customer support you should expect.
Reviewed Sept. 23, 2017
I bought a 2014 Lexus 350. About a year after I had the car I noticed the leather on the driver seat was getting creases in it. I very seldom have passengers in my car so I only noticed it on my seat. Each time I took it in to be serviced, I pointed it out to the service tech and asked what could be causing it. This is my first luxury car and the first experience with leather upholstery. No one could give me an answer. At any rate it has gotten worse over the past year. I have written 2 letters to Lexus with no response. Finally, the last time I took the car in the service tech said the dealer could not do anything and gave me phone # of Lexus. I have called 3 times to explain the issue, was given a case number and was told a case manager would call me in 1-2 days to discuss. No call.
After I called the 3rd time to say I still hadn't received a call from the CM the person I spoke with suggested I send the photos I took of the seats to Lexus along with my case number. Still no response except to say they received it. I spoke with a friend last night who has a 2016 Lexus with the same problem and he has had no luck at the dealer either. Has anyone else had this issue with the leather seats?? I keep a towel on my seat now because it looks so bad. I told Lexus I am very disappointed in their lack of response to this issue as I was always told what a GREAT car the LEXUS and that TOYOTA stands behind their product. Well as far as I am concerned they are way behind in their customer service. Shame on you! I have contacted my attorney to see what he suggests I do. All I WANT IS FOR THEM TO REPLACE THE SEAT.
Reviewed Sept. 20, 2017
2010 GX460 - This vehicle is 7 years old cost over $65,000. Lexus refuses to warrant the paint, they say the warranty is 4 years or 50,000 miles. This car has 39,000 miles on it hand washed since new. I had a paint company examine the paint and they determined that the factory E-coat failed causing the paint to split and peel, any stone chips and the peeling starts sooner. I contacted Lexus several times and now have been told they will NOT do anything, even after I informed them that I have another Lexus & Toyota in my garage, along with a list of previous Toyota vehicles I had owned previously. THEY JUST DON'T CARE.
Reviewed Sept. 14, 2017
LEXUS Enform - Sadly just noticed that I have been getting charged $299.90 for automatic renewal every year on a car I have not owned since 2013. Even though the car was traded in they don't automatically cancel or contact you in any way to keep renewing. Out $1500. Ouch!
Reviewed Sept. 7, 2017
The 2016 350 was sitting in our shaded driveway for two hours. We came out to drive and noticed the smell of something burning and saw the plastic faceplate had some melting streaks running diagonally across the GPS screen, etc. We took it to our local dealer who immediately began accusing us of 1. leaving it in the sun; 2. using finger nail polish remover to clean the screen and finally, 3. burning a candle in the cup holder. All three are not only false, but condescending in tone. They said it is impossible to melt the screen with the low voltage components inside the dash. They took a picture of the screen sent to Lexus, who denied the claim.
They never even checked behind the panel to see if there was electrical damage. So I sent my insurance adjuster to inspect the car at the dealer. He found that catastrophic failure of the in-dash electronics had occurred. I again contacted Sewell Lexus in Dallas, and they told me there was no evidence of any electronic damage. I asked them to check the GPS, switches, etc. as the service manager had not. They didn't call me, but then sent me an estimate for repair exceeding $12,000. I sent my adjuster over a second time and again Sewell claimed it had to be external damage.
Funny, there are no tool marks, scratched, or anything that would suggest anything external had caused the problem. Once more Sewell made the assumption that their former customer was at fault doing ridiculous things to our automobile. How can anyone assert a claim when the car that was at the dealership for over two months hadn't even been checked to see if the circuits worked! I haven't a clue if this is a one and only situation with Lexus, as this is our third or simply a dealer that's lost sight of his customers. My insurance adjuster insists that the failure caused the melting of the screen and fried all the circuits.
Reviewed Aug. 24, 2017
I bought my Lexus at Butler South Atlanta. On the very first day, July 3rd 2017, that I received my new Lexus, there a major problem by the time it was driven 152 miles (very first day of having my car). The car went into limp mode, not being able to exceed 25MPH. This was alarming to me since this was suppose to be a new car. I was shocked to know a check engine light came on and the car would not go past 25 MPH. When it was taken into the dealership, the mechanic cleared the codes and said it was suppose to be fine. A few days later, I noticed a very loud knocking sound (Clack, Clack, Clack) coming from the engine. It sounded terrible, much like an old truck that has several hundred thousand miles on it. The sound even began growing in intensity. When I took it to the dealership (2nd visit in less than 15 days), I was told by the service advisor that this was normal. I was shocked to hear this diagnostic.
I left but each day the sound kept growing louder. Eventually, I took it back. 2 weeks later (3rd visit in about 30 days), this time I requested that someone else looked at the car so a supervisor came out. He immediately said that the car needed to be taken in. I was very frustrated since I had not been able to enjoy my 'new' car which is suppose to be a reliable brand. At the dealership, the engine of the car was stripped to get to the problem. After 9 days of having my car at Lexus, I was told that the work was completed. I was informed that there was damage to the cylinders and a block assembly was replaced. The cost of this repair was more than $10,000. Here was a 'new' car with less than 700 miles with damage to it costing more than $10,000. This repair, however, was covered under the existing warranty.
When I contacted Lexus customer satisfaction about the issue, I was told that there was nothing they could do since they already honored the warranty by repairing the car. The case manager, Amie, was hostile to me, and further offered no solution or attempt to please a dissatisfied customer. I requested to speak to her supervisor who called me two days later and demonstrated a poor ability to listen, always demanding that he be listened to. I am shocked that Lexus employs people for customer satisfaction who treat customers in such a pejorative manner. These people are giving Lexus and Peggy Turner a poor brand image. The supervisor, Mike, told me all they could do is offer me a two-time credit for services. Really? A new car with problems from the very first day of ownership and which has caused me much distress and frustration.
From the moment I saw the $10,000 cost of repair for this new car, I was immediately troubled and wanted a mutually agreeable solution. To date, Lexus has refused to offer me a reasonable solution for a Lemon car that I bought. On July 3 when I got my car, I was planning an out of town trip with my family for July 4th but the trip was cancelled because of problem with the lemon RX350. This experience especially having to deal with a non-customer satisfaction office, has left me with nothing but a nightmare and a car that I don't know what is the next problem that will occur.
I'll post pics of the car and the $10,000 plus bill to social media to sensitize people so they can make a determination whether they really want to purchase a car from a brand that is insensitive to customer needs. PS. Two weeks ago I sent an email to the GM at the dealership from where I bought the Lexus and he refused to display the common courtesy of giving me a response.
Reviewed Aug. 15, 2017
2017 Lexus GPS - Queuing up the GPS the radio volume works properly and quiets down so you are able to hear the request. However when giving you instructions the radio remains playing and doesn't quiet down. As such you cannot hear the instructions because the radio continues playing. This causes mass confusion & almost caused an accident several times. Piece of junk. Contacted Lexus. They offered to buy me a Garmin!! They know about the problem however they haven't fixed it. Bottom line this is the last Lexus I will ever buy. Beautiful automobile but terrible company to deal with. Product is defective and extremely dangerous!
Reviewed Aug. 4, 2017
We have owned about 9 Lexus over the past 20 years. All great vehicles. In March 2016 we purchased a new Rx 350. At about 6000 miles it started surging and hesitating. Cruise control is almost usable. Our horror started in February 2017 when we complained about issue. Lexus acknowledged there was a issue and fix was on the way. About 3 weeks later Lexus called and said fix was in, we carried vehicle to Lexus for a 15 minute fix. There was no improvement. When I complained, Lexus said I needed to talk to Lexus customer care. After 4 months and carrying complaint to arbitration, big joke, Lexus said vehicle was satisfactory. I am stuck with a lemon.
Reviewed July 30, 2017
I own a 2002 Lexus RX300 - and in 2012 - qt 10 years I had to buy a new transmission - Lexus new of the issue and would not do anything for its purchasers - Will never buy another Lexus and will tell anyone that will listen - Have neighbors that bought same car and experienced same thing - If you know there is an issue - LEXUS - Step up to the plate.
Reviewed July 29, 2017
I am the not so proud owner of a 2009 Lexus IS250. My question is why can NO ONE work on this Navigation System but Lexus? Monopoly much? My dash board and all of the material on the doors and everywhere isn't cracking, I can rub it off with one finger. It's melting. You can't clean it because anything you use just sticks to it and it looks horrible. To go along with this my water pump cracked overheated my car and destroyed my electrical system to include the alternator, battery, navigation system, and all of this has been replaced but my navigation system because I'm now flat broke and no one seems to be able to figure out how to fix it other than with another $1500 Computer from Lexus because that is the only place you can buy them. And if you do find one aftermarket, no one will touch it. My heat is stuck on and has been since winter. It's so stupid I'm ready to drive this car off a cliff! Recall the water heater!
Reviewed July 25, 2017
A little over a year ago we purchased a 1995 Lexus RX330. We purchased the vehicle as our first luxury vehicle with the hopes that the money would be well spent on luxury and quality of the vehicle. But after having the vehicle for almost 1 year we noticed that the dash started cracking along the front edge and then after picking my wife up from work one day a large chunk of the dash right above the radio broke off and fell to the floor. We immediately called Lexus and asked about having the dash repaired they informed us that there was a recall on the dash and to call Lexus about having the dash repaired. We called Lexus and notified them of the cracked Dash and they informed us that there is indeed a recall for the cracked Dash but they told us the date for the recall expired the day before we called. But that they would look into it and see if there was something they could do.
We took the time to take the vehicle to the local Lexus dealer to have pictures taken. Have it inspected and sent to Lexus so that they can review it only for them to call us and tell us they were denying the repairs on the vehicle. So now we are stuck with a vehicle in which the resale value has plummeted due to the crack Dash. I'm very disappointed with Lexus that they do not stand behind their vehicle or even offered to pay a portion of the dash to be repaired. If this is how Lexus treats their customers I no longer want this vehicle and will be trading it in as soon as possible. My wife and I were also considering buying another new Lexus because we did like the vehicle until we see that Lexus does not stand behind their vehicle quality at all!!!
Reviewed July 18, 2017
Purchased new 2017 Lexus (our 3rd) and canceled the balance of our Enform for our old Lexus. However, after multiple calls, emails and over 10 weeks, still no refund. Lexus customer service failed to provide satisfaction, just stating they are behind in payments. Furthermore, when I purchased the 2017 Lexus I had asked twice for a customer survey (for dealership/sales), still, no survey and I bought the car in early May 2017.
Reviewed July 15, 2017
I have owned two LEXUS ES since 2001 and have had excellent experience with each. My first was a 1998 and was finally totaled by a hit and run driver in 2016 but had 275000 miles on it without a single repair to the engine or transmission. I serviced as recommended but nothing broke on that car. We have a 2007 now with all options and love this car too. So far at just over 100k miles, we have had mice eat some wires under the hood and the VSC, traction and check engine lights have remained on since repaired and we are not sure why. Also the new car has been hacked and can't figure out how to solve.
To those who complain about paying annual to use features, I say don't buy luxury if you cannot afford it and every car has additional features to pay for! OnStar Satellite radio, etc. Overall Lexus is an affordable car at new, used prices so no complaints here! Also one thing about Lexus of the so many things I love is that there is NO road noise!
Reviewed June 28, 2017
Had to replace my windshield for the 2017 RX350. It has been two weeks today. Giving various reasons for the delay and informed that it will be another 6 days, since the windshield is on back order. Shocked to find out that a Company like Lexus manufactures cars with various computerized options that are in the windshield and not produce extra windshield. Building about 1000 cars a day, can we not produce a few extra windshields. After all windshields crack often. Feeling frustrated. Looked at a Caddy. Maybe American made is better. But that is hindsight.
Reviewed June 21, 2017
After buying a car with 76k$, I still need to pay 250$ annually to get the remote starter feature working!!! That's ridiculous!!! It comes with one year free subscription and then payment start 170-450$/yr!!!å
Reviewed June 12, 2017
Looks like this services is completely broken. Sadly enough this feature was one of major reasons why I decide to buy this specific car (as opposed to 3 other choices). I leased NX 200t 2 weeks ago. Since then I must have spent 3-4 hours on the phone with Lexus support. Still no resolution. I received no call backs nor a response of any kind. While on call I felt I was simply being placated by Lexus reps. Apparently I am not the only one who experience this issue. This is a systematic problem which impacts many new owners of Lexus who are trying to use their Enform services. I don't know about others but Lexus is going have to work very hard to convince to buy another car from them.
Reviewed June 9, 2017
We have owned three Lexus products over the years they have been in the US. The cars are great but the corporate culture has deteriorated greatly. The present CEO and the person in charge of Customer service are not at all qualified for their jobs and they have given Lexus a bad name for customer service. The corporate offices have literally no control over the dealers if there are issues, selling cars is all that matters, not customer service. If you have an issue that the dealer refuses to take care of, the infrastructure Lexus created at corporate is so pathetic you will only be frustrated trying to get any closure.
Reviewed June 6, 2017
I own a Lexus IS-F with a problem that Lexus themselves knows about but they don't want to do anything about it. Lexus makes 3 different versions of the Is and every model has a warranty enhancement for this issue except their most expensive model the Isf. The problem is the dashboard and door panels are sticky especially when hot out. What a poor product they have made. I only drive Lexus or Toyota, but I might consider another brand being the junk they are producing.
Reviewed May 30, 2017
Disappointed! My 2010 Lexus RX350 died in CDA Idaho. No warning... Oil everywhere, not drivable. Had it towed to Toyota dealership in CDA. Diagnosed as blown oil hose (manufacturer defect). Would be covered if we paid to have it towed to Spokane Lexus, but not covered for the work to be done where it is. It is approx. $200 fix... No recall or letter sent regarding the defect! It would cost more to have it towed! If this is a known manufacturer defect how are we suppose to know?
Reviewed May 30, 2017
I purchased a used RX 350 at Tri-County Lexus. I was hoping to get a new Vehicle in the next few month, but after seeing the RX 350, I was very impressed (Though used, looked like new), and salesman Louis ** was very helpful in answering all my questions and making the purchase very enjoyable. And once I drove the vehicle, with the price we negotiated, I knew I needed I got a great vehicle. The whole staff was great, and very helpful.
Reviewed May 22, 2017
I leased ES 300 from Pohanka Lexus. After 28000 miles the Bridgestone tires are bald. I reached out to Bridgestone, they told me that the ES300 is a high performance tire and go bald in 30000 miles. I told them that I drive Hybrid for more mileage and I don't race. The service department told me that the Bridgestone tires are bad tires and I need to replace it with Michelin tires as they will last for 60000 miles. When I approached Lexus Warranty, they took over a week and got back to me. The Warranty department told me that the ES 300 Bridgestone tires are bad and I need to buy new set of tire as it is not covered in the Warranty. When I checked with them about bumper to bumper warranty, they told me that tire is not covered. I told him that I have a Ford Fusion hybrid and I changed the tire after 75000 miles. Lexus ES 300 uses bad and cheap quality Bridgestone tire.
Reviewed April 25, 2017
I have been going back and forth with Crown Lexus, Lexus corporate, and Lexus executive office for months now. Seems like all they were doing was handing me off wasting my time. My issue is my transmission in my 2007 IS 250 that started while under warranty and I took it to Crown Lexus multiple times. Each time I was either told it was an issue already identified and they would fix under a recall or they could not duplicate the problem and refused to fix it. Every attempt they made with a recall was not the issue. It was and has always been a faulty transmission and I have been saying. The recalls were only a cover up to buy time until the vehicle was out of warranty to avoid a costly repair under warranty. As soon as my vehicle fell out of warranty now they identify and admit that transmission is going out.
My vehicle only has 125,000 miles. A Lexus has a reputation and is expected to last well over 200,000 miles. I have researched and found multiple IS 200 owners with the exact same problem. A Lexus tech himself said the transmission will fail early. LEXUS needs to do the right thing and fix these faulty transmissions. I am considering legal action if Lexus continues to ignore this issue. My main reason feeling something should be done is because I brought it to their attention while under warranty and it was never fixed.
Reviewed April 20, 2017
I bought a brand new Lexus rx350. As soon as I took it home I noticed several things wrong with the car. I complained dozens of times on 1 same issue, and several times on other issues. They kept telling me to bring in the car. I live 2 hrs away from dealer I bought from. However each time I brought in car something else always goes wrong after they tell me everything is ok. I have been dealing with this lemon for a yr and several months now and still help in getting my entire money back that I paid for. I also got a list of all the repairs that was done prior to buying. They should not have sold this vehicle or put it on sale. They were taking parts from other cars and putting it on mine to check what was wrong. I also paid almost $2200 on warranties and other things which they claimed I will not get back. All I wanted was a car without any problems and did not mind paying for the extra warranties.
If the car was sold as a lemon and they knew there were problems with the car, then you should refund everything including the warranties bought. I am going through Kealanda customer care who agreed to refund the purchase price but refused to refund the $2200 in extra things I bought. Trip charges I understand also, but all the trips were made to the dealership, over and over again. I was given the runaround since day one and lied to. This was my first luxury car and we did not feel safe in this car. It has stayed in 1 spot for the entire time since we noticed all these serious issues. We went on 1 small trip which we had problems with the head lights not working so we came back. Windshield wipers not coming on automatically when raining, Lexus Enform, etc... I could go on and on.
I want the owners and Lexus to take care of this. I should not have had to go through so much trouble especially on a high end car. Dealerships and Lexus should be accountable for misleading and selling us a car they knew was defective. I want justice and a full refund including all the extras I bought with the financing department.
Reviewed April 7, 2017
I just purchased a 2017 Lexus RX-350. When driving it home, I felt an extensive vibration ("exhaust drone noise vibration issue") and a "transmission lag problem". Initially, I thought it might be the highway. Ultimately, I felt it on all roads. I brought the car back to Lexus service and they told me that these are known Lexus problems with no solution. Upon further research, I discovered that these problems also existed in the 2016 model.
Lexus sales management explained to me that this problem was due to Lexus extending the length of the vehicle coupled with a higher horsepower engine, HUH??? I am in the process of speaking with Lexus customer satisfaction regarding this issue. I would not recommend buying this vehicle unless you are sure that your car does not have this problem.
Reviewed March 31, 2017
My wife and I just bought a new Lexus GX460 at your dealership. We requested to have a remote starter installed prior we picked up our car. Bob who is the financial manager was kind to help us out. We've asked Bob about the specific brand of the remote starter and when he tried to contact the 3rd party he didn't get a response. He reassured me that Lexus only use the best and we trusted him. When we got the remote starter installed. We were told that the car is too new and the software might not be available, so we waited a week for answers.
As a customer, I called my shop that install remote starter for my old car and asked them about the availability for a new GX460 and they said there's not available yet. One week later I got a call from Tony telling me that the software is available and therefore I trusted him. The tech came to my house and install the software and he said that there are few glitches to it because the car is so new. He told me before he came to my house and install the software that he had installed a VIPER brand remote starter and on that day when I received my remote starter, it wasn't Viper and it was Avital. Avital is a cheap brand remote starter and I do not expect Lexus to install it into our new car and to make it worse, there are glitches to the software.
Reviewed March 28, 2017
I just leased a 2017 Lexus NX 200T and have been driving it for about 4 months. I am very unhappy with the Bluetooth system. Previously, I had a Ford Edge and the Bluetooth was far better than the Lexus. I never had any issues with it. When I place a call in the Lexus, I will say "Please call John Smith." It then pulls up John Smith as well as several other people and asks me to select who I am trying to call from the list. If it doesn't do this, then the other thing it does is when I say "Please call John Smith," it says "are you sure you want to call the contact?" It absolutely NEVER just allows me to call someone without taking me through these steps.
I have been to two different Lexus dealers about this. One told me it would take my new car a while to recognize my voice... OK, it has been 4 months and I went through the voice recognition set up a while ago. The other dealer could not explain it. Had I known this is what it is going to be like just to place a call, I never would have leased this vehicle as I am stuck with it for the next several years.
Reviewed March 23, 2017
You can get the Lexus SUV with or with out a sunroof, leather seats, heated seats as well as a heated steering wheel. There are various other changeable features to choose from. My Lexus SUV had four doors and sun roof. The interior is leather at a great price! I love the sleek design that it has. It also offers a variety of colors. The passenger seating in the Lexus SUV can hold up to 7 people. The SUV is very roomy so all the passengers can sit comfortably and that is very important to my family. The appearance is beautiful and sleek. They have rear camera feature to make backing up easy as it would beep if you came too close to an object.
Reviewed March 23, 2017
My car has replaced fuel pump last summer. And its factory warranty ended on 12/16/2016. However, my car still had problems from engine since last summer. So I dropped my car at the dealership and got loaner car about 5 times between last summer and this January. They had never found what the problem is. Finally, my car stopped on 3/4/2017. My car is towed to the dealership. And I heard that my car's engine is broken and it needs to replace to the new engine. It is totally unfair to pay for replace the new engine. My previous car was Acura. The reason why I switched to Lexus is the Lexus engine is very strong and they always goes to million mileage. Now, I totally regret to switch to the Lexus.
I heard that something was exploded inside of the engine. And something broke the engine and it popped out from the engine. The engine is half broken (on 62000 miles, but out of warranty). Do you believe this? NOT CRACKED. Dealership pushed me to pay $8000 to replace my engine. How many people can pay $8000 right away? DO YOU UNDERSTAND WHAT I AM SAYING?
Reviewed March 23, 2017
I have never used the upgrade or personalization options because I have purchased an older used car of that brand and that wasn't an option. But the features and appearance of the car is excellent and I like the way it looks and drives. It's one of the best looking cars I've owned. It's still a luxury car that I feel comfortable and cool driving. Also, it's a very spacious car that fits many and and still have lots of room for everyone to enjoy the ride. I would choose the same car over again.
Reviewed March 22, 2017
There are a wide number of cars that you can purchase. Whether it's a luxury sedan or a rugged SUV... Lexus has any number of cars for you and at a widespread range of pricing as well for whatever you want to spend. I purchased my car basically stock from the dealership. Love the look of my Lexus. Very sleek and modern looking. It definitely gets noticed by other drivers on the road. Its distinctive appearance makes for a nice overall look. It has very much leg room even in my smaller sedan. A lot of legroom for those in the backseats as well makes for a nice ride. Have plenty of room in the ES to sit 5 without much problem. I'm sure a car of this quality can be personalized almost any way that you would want.
Reviewed March 22, 2017
Lexus RX which is the most successful cars of the Japanese luxury brand with global sales of up to 2.1 million units - an impressive figure for a luxury car. Lexus RX 350 2016 officially "out" in Vietnam in the Vietnam Exhibition VMS 2015 also come with "brother" LX 570 2016. About Vietnam facelift, new generation Lexus RX 350 strong price increases. The old version had 2.835 billion, the price is now 3.337 billion, up more than 500 million.
Standard features on the 2016 Lexus RX 350 includes 18-inch wheels, automatic LED headlights, fog lights and LED daytime running lights, rear black glass, power trunk lid, smart key, with the regime different drive, 2 zone air conditioning system, power front seats according to 8 directions, leather-wrapped steering wheel luxury nodded, 40:20:40 split rear seats comfortable and luxury vinyl NuLuxe. Then, the standard safety features on the Lexus RX 350 2016 includes anti-lock braking system, traction control and vehicle stability, the air bags front, back, curtain airbags, knee airbags, rearview camera Lexus Enform and Safety Connect system includes automatic node collision warning, locate your car (especially useful when your car is stolen) and emergency assistance.
Reviewed March 20, 2017
Lexus is sporty, luxury and is also stylish. It's got it all. My car is the car that people I work with say "OH hell yeah" when I pull into work. The Lexus is the most sexy beast of car on the road. It's like mature looking yet it's sporty so it's young looking. Honestly, I could care less about all the gizmos on the dash and all. It's just a waste of time and money. A car is for driving and music on the radio. Overall, it's awesome. It's sturdy and it holds up well.
Reviewed March 20, 2017
I was looking for a nice sedan, and all the options available really blew me away. Very glad that I had decided to go with Acura over other options that were out there. A major selling point for me was the quality and sturdiness of the power windows. I was looking for something that will last me and not cost an arm and a leg when they break down so frequently. I've had motors for windows go bad in several of my previous cars, so it was a must to find a brand with quality power windows. The windows work really well. The car is mainly for myself so I could really care less about the space, but if I do ever have passengers, I'm pretty certain they will be very comfortable and that is awesome. I believe I will be staying with Acura the next time I am shopping for a vehicle.
Reviewed March 19, 2017
Lexus has small, midsize, and large vehicles. It has hybrid options too. They are very high safety and overall appearance. They also have great customer service. The details on this vehicle are classic so if you purchase a used or new car, you will be satisfied. This company takes great pride in producing luxury vehicles. The buyer can upgrade to meet a variety of personalization such as rack or foot board on an SUV, a sunroof, tinted windows, seat warmers, and wheels. The RX 350 sits 5 people comfortably even if one person is tall. The back seats recline a little to add extra comfort on long trips. The driver has the ability to boost their seat for better visibility.
Reviewed March 19, 2017
My Lexus car is small black and gray and red from the inside which I think is amazing because of the colors because I don't see a lot of people with the same colors. I feel like it is one of the most beautiful cars in the world just from its appearance. I would not buy any other car that looked different. I think I am the richest person on earth just looking at my car. It works amazing and I think that it is the best car ever and that everyone should buy one someday or you might not be lucky because of its upgrades and personalization options. However, I don't like how there is only 2 seats but I wish there were 4 to 5 to make more people sit in the car of amazingness. I also like how there is two seats because it drives faster and it is more customized.
Reviewed March 18, 2017
It's good, can last long for gas. Don't need to repair car for a while, it's sturdy and nice. Had to change 2 wheels though. After that I did had to fix anything up like oil change. But car can go 100000 miles before it needs repair. It's really good car to go on a road trip. I would definitely recommend my company. But, the car needs more work on the seats, it has been a difficult time trying to drive with sitting on this seat. I would also fix the door because it is a bit weak and it broke once.
Reviewed March 18, 2017
Lexus handles great on the road with a very smooth ride, comfortable seats and sound system. It also has great gas mileage and the tires has a very nice grip to them. It has satellite radio built inside and has the best leather seats in its class. It's a must have to me to have leather seats. You can make it fit your personality and customize it yourself. It has great engine, great sunroof and nice steering. If you like the best then you're going to love this car I promise. I am satisfied but it could be better. All the people who rides with me are very, very, very happy, love this car and love its nice design.
Reviewed March 17, 2017
Lexus has sedans to SUVs. It looks expensive but you can definitely feel the quality and difference when compared to the less expensive brands. It has customizable comfort and top safety. My suv is my mom car but I feel nice in it. I need the space and amenities of an suv because of my children but I am just as happy taking this car out solo. Lots of quality comes standard but additions are easily added at the dealership. My suv fits 7 very comfortably. I have 3 car seats in the back and space to move around and maneuver as needed. I can also easily load groceries and whatever else I need. I am very happy with my purchase and will buy a Lexus again.
Reviewed March 17, 2017
This brand of car has been one of the most reliable vehicles I've ever purchased. The car has all the Bells and whistles. Fully loaded and electronic features way ahead of time. This car has been the most reliable car in the maintenance has been the most. Also, this car can cover receivers with all the ladies. Passenger airbag, heated seats, black luxury reclining chairs and DVD players in the back for the comfort of the kids as well as adults. I would highly recommend this car (Lexus ls400) to anyone and I would purchased this car again.
Reviewed March 16, 2017
Lexus has a smaller selection of models than many other luxury brands, but what they do have, how can you go wrong. I would recommend this brand over others, I find it safer, easier to drive, and worth every penny. Depending on the size you buy will determine the amount of people you can comfortably sit within the vehicle. Most models are at least four adults comfortably. I love the heated leather seats, makes winters much more bearable. And the sleek lines of the car make it look good and help with gas mileage, which is great by the way. State of art sound system and navigational system. I want an alarm and a LoJack, no problem, the dealer added it on. I wanted certain floor mats, back seat heaters, tinted windows on the sides along with window visors, I got everything I wanted.
Reviewed March 16, 2017
The Lexus brand offers small, medium, and large size vehicles for drivers who prefer the best quality vehicles. They have sport utility vehicles with various features to choose from. It has a very classy and elegant look, and it stands out as it is very unique. It is very roomy for times when you are not driving alone but have another passenger with you. The Lexus cars come with space for family and whoever you are riding with. When you are ready to upgrade with Lexus, you are able to choose the way the car looks. You can choose the options and colors you want in the car.
Reviewed March 15, 2017
Lexus offers cars that are very fast and comfortable to drive. I am a fast driver so I would recommend a car from this brand. The appearance of the cars would be defined as beautiful and makes you fall in love. They all have their own unique look. The car is very nice, they have a wonderful shade of color. Because of this they look more beautiful than they really are. It has love and adventure written all over it. If I had a family we would go everywhere in that car.Thanks for the car. The girls go crazy for these cars.
Reviewed March 14, 2017
Lexus has a wide variety of vehicles across the size ranges, from small and sporty to sport utility vehicles. Everyone knows how nice Lexus look. It's a beautiful vehicle that I am proud to drive. It's shiny, sleek, sexy... sporty and fun and it looks fast. You could upgrade any number of options, drive packages, fuel, sound, wheels, drivetrain, payment, interior and color options... The model I chose has limited passenger room by design, I only need or want room for very few passengers, no desire to be the driver of the bus sized vehicles you can have now.
Reviewed March 14, 2017
I am quite satisfied with the variety of models as well as the choice of colors offered. The features offered were top of the line. There were tech advanced and we were happy with what was offered. Given the need and or opportunity we would return to the same place in the future and see about buying an auto from the same place once again. We were also quite happy with the upgrade and personalized options that were offered. We like to get the maximum upgrades that are available because we like our car to reflect our personality and shed a light on our unique and affluent lifestyle. Also, we are happy with the passenger capacity. We are a family of four and it accommodates us very nicely. There is also adequate room to accommodate two other passengers, although, we rarely need the additional space.
Reviewed March 13, 2017
This car brand is very sure to leave you pleased. From the amazing air condition to the heated seats, making it perfect for any kind of weather condition. It travels well and is very available in price range. However, only the most special people deserve this car. So go out and get it now! Also, the appearance is impeccable, seriously a real stunner and ranking number one on looks. Lexus should be known for just the fact that the car itself is one of the best. Some may not like the design. But it is actually the classiest and sexiest car there is.
Although you will need a contract, Lexus is very open to upgrades and letting you the buyer choose the looks and features they want what they travel in to be. I love driving a Lexus, but being in passenger seat? Also a great choice. With all the cool features the driver get, passenger can sit back and relax, preferably with a heated bosom.
Reviewed March 12, 2017
My car buying experience of Lexus is awesome. Lexus has a lot of cars to choose from in its lineup. They can be on the lower range price or higher depending on what you're looking for. They are all very good vehicles with little maintenance required. The features of Lexus cars are the best out there! They have the most technologically advanced cars with dozens of features not found with other vehicles. You can upgrade a Lexus to your liking and preference. They have the most unique offerings out of any other car I have seen. You can get something less or more advanced. You can choose many different options they have available. You can get a two seater or get enough room for up to eight people. I like that they allow you to customize a car to your liking. So whether you're a family person or single you're guaranteed to find something to make you happy with Lexus!
Reviewed March 12, 2017
Lexus has a very good variety and I like the vehicles a lot. They are really cool and good looking. They have a lot of upgrades available and I buy them all usually. Also, the passenger room is good. It is very roomy and I will always like it. I am very happy with it and all of my passengers are too. I would love to own a Lexus for the rest of my life.
Reviewed March 11, 2017
Lexus has a range of vehicle models to choose from like the Lexus RX 2017, Lexus LS 2017, Lexus ES including SUV models as well. The Lexus interior fitments are well populated with rich wood and soft leather. The glossy shine of a brand new car rather new or used I have noticed that Lexus brand always are up to date. You can upgrade tires at any time if you ever run into weather events that may need changing of tires quickly. You can rely on the customer service if you ever need help with any model upgrades. When my friends tag along they always complement how spacious it is. It's almost like sitting inside a bus how much space you have to relax and do other things as a passenger.
Reviewed March 10, 2017
The car I bought is very up to date with technology. It's a very good running car. Best decision I have ever made. Has satellite radio, GPS, charger outlets, lots of space and comfy seats, TV hookups, lots of lights inside, plenty of trunk space, good interior, all electric. They give you the option to personalize the car how ever you want in whatever way you choose. We didn't personalize though and just got it the way it came. The passenger capacity is really good for smaller families with only a couple of kids. I wouldn't recommend this car for big families, everybody needs to be comfortable.
Reviewed March 9, 2017
RX and LX new for 2017 have plenty of innovative extras for driving safety, luxurious interior and shine, electronic power steering, spoke alloy wheels, and customized temp controls. They have ambient lighting and handcrafted trim, eight speed automatic transmission, 5 passenger capacity that have plenty of added head and legroom, entertainment center for a more enjoyable trip and all the loaded extras for comfort and safety. They also have low emissions rating for a greener environment, race inspired detail and all weather drive.
Reviewed March 9, 2017
The brand of vehicle that I acquired is very comfortable, very pleasant to use for anyone who needs a safe transportation method and has great capacity. It has all the appropriate accessories and location systems. It also contains many improvements for a safe transfer.
Reviewed March 8, 2017
Lexus has very wide range of multi purpose vehicles, there is a lot of different everyday car models as well. They also have several supercar models. They are very sleek and stylish, very high quality looks and designs. You definitely can tell what the quality is like by looking at it. I just have the base model and it's very well equipped with CD, air conditioning and great sound quality from the speakers. You can also very easily fit 4 passengers in it, one in the front and three in the back, it's surprisingly roomy in the back. The passengers can be seated comfortably.
Reviewed March 7, 2017
I bought my brand new 2012 Lexus RX 350 in 2011 and luckily I bought platinum service with it. In 2016, when I feel the pulsation in my ride, I brought my car in for a checkup. The salesperson Mitchell ** told me a bunch of issues with my car and told me that I need to pay for the extra services with came up to be roughly $1,500. That's ridiculous when I have the platinum warranty. I told him to look at my coverage and only do the work that are covered. He then told me that I need to pay the $148.71 fee since they had the technician "assessed" my car. That was absurd since I already told them the issue and the technician jumped into the car and took a ride and agreed with that but I have to pay for his fee?
I was like whatever, if I pay that fee then they will fix my issues. After I paid the fee, Mitchell then told me that he had to call Lexus warranty service to check on the coverage and it will take a couple of days. He says those parts will be cover but he still needs to get a confirmation with Lexus warranty. So I unhappily left the service center and totally forgot about it. When I remember about the issue after I got the oil change, I went home and pulled out the contract that I first bought the warranty and surprisingly. It's listed in black and white that the rear shocks and ball joints are covered.
So I showed it to the new salesperson and he's happily helping me with that. Only to replace the leaking rear shock. But not the ball joints since they are now in perfect condition because I got new tires. How is it that when I first brought in my car, those were the issues that you made me pay and now since it's covered under the warranty, they are fine now? It's the same old ball joints. Time does not fix mechanism issues on automobiles without replacement.
Reviewed Feb. 23, 2017
There is a wide variety available from Lexus, with each vehicle maintaining its dependable characteristics. There are sedan, SUV, mid-size, compact, and other models, so there is a wide selection with almost a guarantee to have at least a couple options that fit an individual's needs and wants in purchasing a car. The Lexus aesthetic features are that of a sleek body and exterior and distinct interior features like leather stitching. The vehicles have a smart key entry system, and many models have touchscreen controls and a navigation screen interface.
There are tons of options available for upgrades and personalizations with Lexus. Upgrade options include performance-related ones like engine components and fuel systems, as well as aesthetic/personal interests like suspension systems and racing equipment. Passenger capacity for larger size sedans and SUV models are great. All models are comfortable for their individual capacities, and Lexus has a lot of models that can accommodate larger numbers of passengers while still allowing for cargo and extra things to haul in the vehicles.
Reviewed Feb. 23, 2017
Lexus was a recommendation from someone I know and from third-party reviews (e.g., Consumer Reports, Edmunds). My experience/relationship with salesperson and customer service was good. I prefer this brand/model for connectivity technology (e.g., smartphone, tablet, media), good acceleration/engine performance, seating capacity, residual/resale value, hybrid, diesel-fueled and electric powertrain options, interior roominess and minivan options. Also, quality / workmanship / AWD (All Wheel Drive) / off road capability / handling / warranty options / value for the money / price / maintenance / operating expenses / SUV / crossover options / durability / reputation of the brand / model.
Reviewed Feb. 23, 2017
My model is a 6 passenger compact SUV. It has great storage or back seat for groceries and I can fit 5 very comfortably and 6 if need be. There were a couple of models in this style with many different colors and amenities you can choose from or upgrade to. Also they have options for wonderful upgrades and even options if you just want certain things added. Some they had to order but it only takes a couple of days for delivery of the items or car that's chosen. I was able to choose what was available or tell them what I liked and they would find the one with the features I wanted. I love my vehicle because it's not huge but can fit things like it is.
Reviewed Feb. 23, 2017
A multitude of vehicles ranging from small to large and includes sports models. They are high quality and a must have. Many features which include navigational systems, satellite radio, high definition radio, USB and SD card ports. There is Bluetooth connectivity, easy steering, emergency braking assist and more. Upgradeable tire and rim package and specialized paint job and custom colors. Can also upgrade to moon and sun roof. Also, there is enough head and leg room to comfortably fit 5 large adults and plenty of trunk space to store items and groceries.
Reviewed Feb. 22, 2017
Lexus offer sedans for families, sports sedans for the young at heart and SUVs for families and or winter driving. You can choose the model that best suits your needs. These cars are total luxury. Everything from how it drives to its attention to detail. The numerous upgrades make the Lexus the only choice for someone who wants luxury paired with driving excellence. Even if choosing the base model, you will be surrounded in excellent craftsmanship. The interiors are beautiful, that paired with how they drive make it the perfect vehicle. Love it. Wouldn't own anything else.
Reviewed Feb. 22, 2017
Lexus has different types of cars and models. They each have certain aspects that make them differ from other models. The range of prices between models is reasonable. My car is a fresh new model and it does not look like older models. It's spacious inside the car and everything is easily accessible. Their buttons are not too complex. There's not much upgrade car room but buttons are easy. It has camera bluetooth and wifi calling phone setting but nothing much more. The space is big but the seats are not comfortable. It's hard leather and it is not cushioned much.
Reviewed Feb. 22, 2017
Lexus is a great brand. The vehicles that the Lexus brand offers has a look of luxury. It offers many different styles and sizes in cars and SUVs. I love the add on options. Lexus brand offers many upgrades and personalized options for you to add on for an additional cost. You definitely get what you pay for with the Lexus brand. My Lexus LX SUV is pearl white and despite it being over ten years old I get compliments on a regular basis. It still drives wonderfully and I haven't had any issues with it either. The leather interior, heated seats, and built in GPS makes ride very comfortable. It also offers plenty of space for passengers to enjoy their ride. There is enough space for 5 to have plenty of room, including plenty of leg space for backseat passengers as well, which makes the LX perfect for long distance trips.
Reviewed Feb. 21, 2017
Lexus offers luxury, stability and performance. They have over 3 different versions of each model to choose from and they're all quality. The distinct appearance and standard features of this car brand include its body shape, how it handles on the road, and the amazing quality of the interior let you know you bought a luxury vehicle. The various upgrade and personalization options include very, very expensive parts. Buying upgrades for these brands put you out of pocket quite a bit of money so it's best to just buy the one you're comfortable with and not upgrade parts. This brand's passenger capacity is that it's the same as every other car brand. If it's a four seater, it's a four seater. Maybe you can fit one more uncomfortably. But it's the same. No special space for more.
Reviewed Feb. 21, 2017
Nice, dependable, smooth. Most of the cars are somewhat large 4 door cars which is good for families especially if you have car seats to deal with. Wasn't bad for a 1st car and if you like full sized Sedan body cars Lexus is a good brand to go with. Lexus cars tend to be large kind of luxury looking cars even if you get one of the cheaper costing ones. They can feel like you're driving a tank that has electric windows you can roll down. The Sedan body Lexus cars can legally fit 5 people usually, but it is possible to squeeze more people in.
Reviewed Feb. 21, 2017
Lexus is not a very popular car brand because it is expensive and very innovative, but this is why this type of car will last a long time. Since it is a luxurious car, it looks very nice outside and inside. It has leather seats inside and the outside is painted black, making it seem more powerful and beautiful. Upgrading this type of car can usually be expensive, as the car itself is expensive. However, if you have the money to buy the car in the first place, then you should not have any problems upgrading it if needed. Since my car is not large, the passenger capacity is limited. However, all of the passengers that have ridden in my car were quite satisfied, so I would recommend the car when it comes to passenger capacity.
Reviewed Feb. 20, 2017
Lexus cars are comfortable. I like the features and the easy accessibility of the car. The leather seats are easy to clean which makes my job a lot easier. The butt warmers are nice and help to keep us all warm during the winter months of the years. Our model specifically can only hold up to five people. However I believe that Lexus makes other models that can hold more people than that. This car suits my family well as there are five of us and we are all able to fit comfortably in the car. The car has a small built and our model is black and sleek. The paint has stayed nice and sharp throughout the course of many years and I believe that it will continue to do so over the next couple until we decide to go to either donate the car or purchase a new one. We are interested in a car with seats that are not leather as the smell bothers my family and the seats always seem to be super hot or cold.
Reviewed Feb. 20, 2017
Lexus has many models. Mid-size to luxury to SUV. They also have fuel-efficient & eco-friendly cars. I have a ES 250 2009. I use it for work and travel daily. Standard features - a/c, electronic windows and seat warmers. I have a mid-size that is very room and fits 5 adults. You can get a full size SUV for more room. There are also many options to upgrade. For example: satellite, eco-friendly, customized leather seats.
Reviewed Feb. 20, 2017
No problems. Feel best choice made. They had awesome above standard reviews. Comfortable seats and lots of features. Smooth ride. It stands out way better than other brands, nice color choices and body style. I think I would choice this brand over any other regardless of price etc. I am very happy. I don't think I would really change anything because it seems like they thought of everything when making these cars. But if I did I would just make more custom options available. I would make the passenger side have just as good features as what the drivers side has, if not better because a lot of times the passengers are tired from hard day work when husband decides to drive.
Reviewed Feb. 19, 2017
I had a Lexus ES300, drives awesome, good on gas. Handles with extreme precision on freeways at high speeds and gas is reasonable. Looks beautiful and classy. Unfortunately had an auto accident. Hit by a truck. Would you believe after that the truck needed roadside assistance flatbed to tow the truck. My Lexus started right up and drove away with minor dents. The car was built durable and reliable. I highly recommend Lexus to any who want excellence as also quality. Loved owning this vehicle.
Wood grain is an option as well as extra modified stereo system high end quality, leather heated seats, extended warranties depends on how much you're willing to spend. Has a big part to do with all you want in a fancy luxury automobile. Also, I have had up to seven passengers at one time. I also had a speaker system in the trunk and back seat. So room is of no concern when speaking about the LEXUS ES300. Again a vehicle that is suitable for all dynamics of all types of encounters it may come across. Simply amazing and classy. Find yourself driving away in your new Lexus to understand how one's perspective will have you convinced as I have been. I see it as you only live once so what I can tell you if you're a hard worker and help other people then you most certainly deserve it. Put it like this, "treat yourself don't cheat yourself".
Reviewed Feb. 18, 2017
The brand offers from small hybrid to larger, mid-size SUV. I have found that I like a variety of cars from this brand, including the hybrid SUV. I like that it has a sleek, rounded appearance. I do not care for boxy style hybrids. The interior is sleek and there is ample room to seat five. There is also a generous truck with plenty of cargo space. People are normally surprised that it offers as much room as it does in the inside. It is an efficient car. The controls and navigation device is good. Television options are there, however I am happy with my initial purchase and do not need anything additional to the model of my car.
Reviewed Feb. 18, 2017
Very easy and enjoyable experience. Lexus is a brand name that you can trust. They always have the newest safety features and all models that you've seen on TV or while driving your previous vehicle. And the cars are durable! These cars are beautiful. The bodies are sleek, yet built to stand any kind of unexpected damage. These vehicles always seat as comfortably as you would assume. If you have children, rest assured they will be safe and have enough room to stretch out in the back seat area. You can also count on this company to offer as many upgrades as they have readily available. If not, they'll add them to the model of your choice. They're the newest and most needed upgrades.
Reviewed Feb. 18, 2017
Lexus cars are very nice and useful vehicles that everyone should own. And very low maintenance and I think everyone would love to have such a nice brand. It's very competitive. I can't get over how nice my vehicle looks. I think anyone would say the same thing if they were to see it is a nice ride. My upgrades includes new speakers and infotainment system including new touch screens and I have new rims, new seat covers and even a new headline. Plus my vehicle can carry your whole family and plenty of luggage. Anyone will be surprised at its amazing ability to carry tons of stuff including the whole family on long trips.
Reviewed Feb. 17, 2017
Lexus has several models, but I chose their RX 400h Hybrid. It's a great automobile. I got great gas mileage, and really felt like I was helping the environment. Previously I had a 4 door sedan, I owned that car for 12 years before selling it and getting the SUV. There are 2 bucket seats in front and a back bench seat. The vehicle seated 4 adults comfortably, and I was always able to get 3 grandchildren in booster seats in back. The cargo space was roomy as well.
The vehicle I purchased was fully loaded, there was nothing more to upgrade. The leather interior was easy to keep clean. Heated seats to keep you warm, sunroof, 4 wheel drive. I know there were other upgrades included, such as the automatic headlights and windshield wipers. I loved the way the windshield wipers could sense when there was rain! Moreover, the vehicle had an entertainment package, built-in CD players installed in the back of the front seats. My grandchildren adored watching CDs and it certainly made traveling with the 3 of them a pleasant experience.
Reviewed Feb. 17, 2017
Lexus offers several hybrids and sedans and many other models for every taste. There are family and sport models as well. The cars have a very attractive look. Not too flashy but sleek. Sound system was excellent, comfort level was excellent, included GPS and other electronic assist features. Some upgrade options existed but I found the models that were available to me to be fine. There was a sound system upgrade that I considered but I was happy with the sound system that was standard. Plus there's plenty of room for four people. I've never sat in the back of my vehicle but I have ridden with my wife in the back of a friends similar model and found no issues. Overall, a fine purchase.
Reviewed Feb. 17, 2017
Many different models to pick from and they had all the styles I was interested in and test drove all of them till I picked the one I wanted to buy. It had all the features I was looking for in the car. They told me if they did not have the car on hand that I wanted they could find it for me in a matter of days. I went over all the options that were available to me and after listing them all out we had to find the right car in the right color. There was not too much time to pick out the right car and I was very lucky that the dealership had the car in stock that I wanted to buy from them at that time. Then we discussed the pricing.
Reviewed Feb. 16, 2017
There are many Lexus fun luxury models. I looked at Extreme Luxury XJ3, XJ1 -- all good models for me, priced different. Very hard to choose the one I wanted and took three months to pick. Waited to test drive till I was sure. Went online to check different models' colors, prices to be sure. Had many things I wanted -- leather seats, CD player, GPS tracking, GPS navigation, and any add-on I could think of for me, heated seats, etc. Love two colors, white and black, and went with black. Overall love the two-door model. Just wanted four people capacity. That's all I would need being childless. Four doors and more room wasn't needed for me. Like the more compact cars anyway. Easier to drive and love it better. Great color and model, and it's the best for me.
Reviewed Feb. 16, 2017
Dash pad, door panel and (air bag front passenger) must be replace. Since I bought my 2008 IS 250 I notice that the black door panel pad turning soft and sticky issue. The black part of the inner door panels acts like it is sweating something and gets hazy and wet looking. When my nail hits it, it leaves a deep mark. Unbelievably bad issue with an otherwise good car. I would appreciate any help or constructive comments how this can be replace. Lexus have a long waiting list. Last year around April I was #696 and a month ago I was #466. What I see is going to be a few years for this parts be replace it. Which made me think about not to buy another Lexus. Feel disappointed.
Reviewed Feb. 16, 2017
Lexus has a LX, a LS, RX, GS, NX, RC, ES, GX and CT. There are many more but these are the main ones that offer the most value and luxury than most others seem to do. The car has many things like a great trunk, engine and seats. It has great lights and it had wifi and it is really fast to drive all the time. There are many upgrades like the seats and then there's the tire rims. They have custom stereos too and have custom features inside like a touchscreen. Also, the passenger capacity has a lot of room to fit a good amount of people in it so that they all can be comfortable and that they can have lots of room to do lots of things without feeling crowded.
Reviewed Feb. 16, 2017
Lexus come in various styles; Hybrids, sports, and sedan, and SUV models. The best thing is that it has safety issues, which is the state of the arts. Moreover, it's reliable with lots of comfort and at affordable prices. I really like this brand. The comfort features are really nice and makes you truly enjoy all the comforts of sitting in your favorite chair in your home, which also comes in any of your favorite colors to fit even the most variety imaginable.
The upgrade from the previous models are truly noteworthy. The GPS, along with rearview cameras and signaling when there's on coming traffic on either of your blind spots. The warning features are really good news. There's also a lot of room available in both the front and back sits. You can comfortably fit five people in the sedan, and 11 individual the SUV model vehicle. The sports car however can only fit two passengers in that model.
Reviewed Feb. 16, 2017
I had a GS 400 and loved it. Best car ever. Even beat my Jetta. It's about the suspension when it comes to a Lexus. I love 4 door Lexus ES. Luxury and sweetest cars ever. You can tell what year each one is from the back lights. Same style made for so many years. It sold cause it is very nice. It has different sensors and buttons for your passenger. You can have the AC while they have theirs on whatever they want. Amazing cars. All around.
Reviewed Feb. 16, 2017
Some of their cars are sporty looking, some are fully loaded and some are not. I like the newer models and the black on black with the GPS in it. Their standard features are automatic windows and a lot of loaded options to choose from no matter what you like. I like the GPS in the dash and the electric seat buttons and many other things that can come with this type of vehicle. You can do a lot of upgrades, too. In addition, there's a lot of room. Very, very cozy, enough space no matter how big or small you are. It's a perfect fit for anyone even if you're tall. It's a great roomy vehicle.
Reviewed Feb. 16, 2017
Needed a car that could fit myself and a family, as well as that family's belongings. Lexus was good enough for that. We can go on road trips no problem. The car was good for my usage since I drive kids around and needed a roomier car for store trips and baby seats. The car itself drives with decent mileage too. It isn't the best looker on the market but it's decent enough that it won't get you strange looks or people calling you names at least. There were a few customization options when I bought it, such as extra cup holders and auto locking. It was before you could install built in GPSes or other fancy things.
Reviewed Feb. 15, 2017
I love this car and brand. Air conditioning all around, antilock brakes, power windows, Sirius radio, back up camera, ashtrays behind each seat, up front black leather seats and a very good warranty with OnStar Wi-Fi connection. Also, it holds 6 people with plenty of leg room and comfortable seats and seat belts. Upgrade and personalizations include tinted windows, Onstar, back seat DVD, child seats, seat belts, CD player, mp3 player and compatible new tires.
Reviewed Feb. 15, 2017
This vehicle is so beautiful. There are so many options and features on it. I love all the new technology to make it so convenient for me in my daily life. There are also so many choices and which one I am so grateful for the opportunity to take care of my needs and get the right one and be able to make choices for my needs. Compared to older versions I can get so many people in my new vehicle and still hold a lot of cargo. I don't have to worry about it and it makes life so much more easier.
Reviewed Feb. 15, 2017
Lexus offers sedans and sport utility vehicles. They are reliable performance vehicles. They have good service and sales, plus fairly honest technical support. Car has modern amenities, and variety of colors options. Lexus offers gasoline, hybrid and electric and fuel cell engine options. The cars are roomy, with safety features standard, and interior fabric choices. There are several options and modifying factors allow customization like power steering, seatings, mirrors. Programmable features voice recognition. Map and entertainment system good. Plus there is a large passenger capacity. Passengers are as comfortable in seating as driver. Temp control regional, there is a wide access to entertainment features, and there are power seats and windows.
Reviewed Feb. 15, 2017
They had various models that I was interested in with various trim level for each model. They could have more models, but what they had was adequate, even if it wasn't huge. Their cars are high quality and the prices are reasonable. They use high quality parts in their car, and their cars are very reliable, i.e. good value for the price paid. There aren't many upgrade options and personalization available. They only have a few trim level that you can choose from which bundles in the various options. I would prefer more ala carte selection so that I can choose only the options that I want and not have to pay for some options that I don't really want. The model I was interested in all seats 5 passengers comfortable. There was plenty of interior room as well as cargo space to carry both people and stuff. It could be tight if all passengers are large.
Reviewed Feb. 15, 2017
The IS 250 is a great ride that drives well making even those who don't love driving enjoy it. I love the way this car corners. We test drove the gs and es models as well, but they really felt too "sedan" for me. The SUV model rs was a disappointment altogether. The SUV has a nice passenger capacity. We however were looking for a sportier vehicle that still had room for a family of four. The IS model has just that. However, our two teens don't feel there is enough legroom in the back for them. But I'm in love with my car. The smallest interior details really set this luxury line apart from others. The wood used is gorgeous and held up well. These details really add to the cars comfort. I also like the upgrade rims. They are stunning and add just the right amount of bling and luxe to the car. Other upgrades include navigation which we passed on.
Reviewed Feb. 15, 2017
There was a large selection, many colors and varieties and it was easy to find the one I wanted. The car looked new and was a sleek model. It really reflected the modern vision of what the model should have been and it made me feel elated. Also, the passenger capacity of this car was extremely large. I can fit at least four people in the vehicle and it is great for taking people places. There was a wide variety of upgrade and personalize options that made me proud of my purchase and I was extremely happy with them.
Reviewed Feb. 14, 2017
There was an awesome variety of cars to choose from and it made my decision that much harder because they were all so nice. All equipped car with a nice look. Make you feel like a brand new person. The interior was just as amazing. Much nicer than most cars in today's market. The roomy interior and design allows for you to add your own little touch and personalization. When you can fit more than 4 people on a car, that's what you call awesome. Good enough for larger car pools, if you have several children, or just to take a large family on vacation. My needs were fully met.
Reviewed Feb. 14, 2017
Full line of sedans, sporty coupes, hybrids and performance vehicles including the IS, GS, LS which are reliable. They look great whether you're going out of the town or to a business meeting and want to make a positive impression. For instance, the IS Turbo has a very aggressive engine that is responsive and sounds great. The seats hug you through the curves. Also, the vehicle comes with the basic amenities that you want in a sports car. You do not buy this vehicle for passenger occupancy but for its high performance and overall driving ability. With that said, I am a good sized man and I fit in the driver's seat comfortably. Overall, I do not have any issues with the vehicle and it's been an awesome experience.
Reviewed Feb. 14, 2017
Lexus offers a range of options from family cars to sports cars, fuel efficiency and power. Some models offer space and comfortability while others offer a sporty look and speed. The sleek model of the exterior provides a stylish look. The leather seats and interior accents provide a luxurious look and feel. The outside lights have a futuristic appeal. The navigation upgrades come with the latest software and maps. The bluetooth technology makes it easy to use my cell phone hands free. The option for Onstar gives me a sense of dependability. The car is large enough to transport my family when my step kids and nephew visit. I can seat my kids including a car seat comfortably. This is the car we use for family trips.
Reviewed Feb. 14, 2017
The dealership I went to had many choice and I was very pleased. I would tell all my friends to go. If I wanted a new car I would go back! The man who sold me my car was very nice and knowledgeable! The car is absolutely flawless and I feel so hot when I drive my car. I loved the look, all the features and all the room my passenger has as well as how roomy the back seat it! I'm always getting compliments how big my car is and I love that! It's important to me to know they are comfortable. Everyone who gets in my car is blown away!! I couldn't be happier! My upgrade package is amazing too! After two years I can upgrade my car and that is important if that's what I feel I need to do!! I just love having the option of being able to upgrade!
Reviewed Feb. 14, 2017
2016 Lexus CT 200h - has easy handling, fuel efficiency and hybrid drivetrain. 2016 Lexus ES 300h - a luxury sedan that's safe and stylish. 2016 Lexus GS 200t - nice smooth ride and easy handling, comfortable seating, V-6 powered with all wheel drive. 2016 Lexus GS F - luxury mid-sized sedan and, the car that I purchased, Lexus NX 200t - has a roomy backseat, fuel efficiency and incredible interior. I chose the silver color. I love this crossover SUV because it's roomy and can seat up to five people. The Lexus Enform Remote allows me use my smartphone to unlock doors and start the engine. It has heated side mirrors and a backup camera.
The Lexus 2016 NX 200t also offers additional significant available features. Some features are the upgrade to all-wheel drive, 18 inch wheels, navigation system, power moonroof, leather upholstery, and heated front seats. It offers impeccable cabin construction. It has split-folding rear seating, power front seats and generous backseat room. I truly love my car.
Reviewed Feb. 13, 2017
The Lexus vehicles look very professional and you can tell they were made the highest quality materials in the market. The advanced technology features are a big plus that this brand comes with. There's the ones made for families and ones made per individual use of a specific person to use. Depending on your lifestyle, the brand offers what consumers would need the most. It does not provide a lot of passenger capacity but it makes up that with other features that the brand offers in its vehicles overall. I would not advise big families to choose this brand but it is still good. I'm also basically satisfied with the amount of personalization allowed for this brand of vehicle. Just about anything you can imagine changing, this brand allows it to happen easily.
Reviewed Feb. 13, 2017
I was only there for the sports coupe but there were plenty of other models available - sedans, SUVs in several price ranges as well as a full range of colors. I bought the SC430 which, among other things, is a hardtop convertible. It was loaded accessory-wise. The saddle leather seats quite plush and the dash appointments extremely handsome. All in all very sporty, yet very rich!
However, this was not a vehicle for accommodating a lot of passengers being a sports coupe. And a convertible as well. Bucket front seats did allow easy access to the back seats but the back seat itself was not a deep seat and not really comfortable for a person of any size. Also, upgrading and personalization options were not really a consideration as the car came standard with virtually every option you could think of. Even the alloy wheels came with 2 different options easily changed by the owner, you could have a certain look one day and a different one the next.
Reviewed Feb. 13, 2017
Hybrid or gasoline, the Lexus dealer has from small cars to large cars, small SUVs to large SUVs. There is a huge selection of colors and options. There is a price point for almost everyone. Plus all vehicles fit at least 4. It just depends on your needs. They have an SUV for 8 passengers. You decide if you need to transport that amount of people and want to drive a really big SUV. Lexus has very advanced technology standard in every vehicle. Upgrades are very personal. Full leather wood steering wheel colored rims. Overall pure luxury- easy driving and handling. Incredible safety record great standard technological options. You will be safe and feel safe.
Reviewed Feb. 13, 2017
They have various sized sedans, SUVs that come in both all-wheel and front wheel drive. They are built well and last for a long time. They are fun to drive and come with many option packages. Features can include but are not limited to air-conditioned/heated seats, heated steering wheel, multi-disc CD player, radar controlled cruise control, heads up display, different sound systems, etc. Numerous options to choose from. Different dealerships offer different options, so you will have to check with your local dealership to see what they offer. Some options include gold plated badging, pin stripes, rubber floor mats, hood/front end stone chip protectant, etc. Their SUV's offer plenty of room for passengers with ample leg and head space. Their larger sedans also offer plenty of room for passengers. Their smaller sedans and sport cars don't have as much room but are still comfortable.
Reviewed Feb. 13, 2017
The Lexus brand appearance is sharp and sporty and very well defined. The car is very simple, easy to customize, and there is a wide range of quality options. It has awesome high technology features too. The passenger capacity is highly acceptable and the room and comfort is amazing. Very quiet smooth ride that easily seats my family. They are suitable for all household size. I would definitely want to recommend the variety that is currently offered in the new Lexus vehicles.
Reviewed Feb. 13, 2017
I loved my Lexus. They have many different models for many types of people. I needed one to fit my family, and it works well for us. The Lexus was easy to clean. It was very sleek and even though it was older, it still managed to always have a new appearance. The passenger capacity fit all five of my family members. My children were not squished and sat very comfortably even with their car seats and booster seats. Very luxurious car. I have had many people compliment my car. I have not upgraded yet, but I am now looking to buy a new Lexus with new features. I will find out more features from the dealership. I can't wait for the new technologies they have put into such a great car. We are now selling this model, but we will be looking for another Lexus.
Reviewed Feb. 12, 2017
Lovely company. They really did help me out with all the bills and paper work. I bought all in cash so that I won't have to pay more in the future. The sales man were pretty cool. I thought they'd be a lil too much or too forceful. Also, interior was clean, looked brand new, no miles in the car. Oh man the outside was clean, no scratches nor dents. Badass car. This time they really did over the limit. I'm one happy customer with my Lexus. Couldn't ask for more. I love the car. Best choose I've ever done.
Reviewed Feb. 12, 2017
We bought a RX 330 that is fast and reliable. The technology package is state of the art with everything you can dream of. The car is very luxurious and comfortable too. The appearance is sports utility vehicle savvy and sleek with and a little style, bit of sexy in it. It fits my needs with style and is one of a kind. The inside is spacious and fits the whole family including a dog or two. It is very roomy and comfortable. Their technology package is out of this world. It is suited for every age, and is a perfect family car for all ages. I would definitely recommend this car for anybody looking for beyond luxury at an affordable price.
Reviewed Feb. 12, 2017
We have used Lexus cars and RX crossover and prefer the cars as there is a blind spot in the crossover and not a good ride as the cars are easier to handle and park. I like the look of cars better but bought the crossover as thought we would have more storage room but not much difference so a bit disappointed in that. We didn't realize that we didn't have the built in navigation system when we bought the vehicle but we do like the backup notification that you can see behind you until it bings. The RX holds five quite comfortably and a little more roomy than a car and like the bucket seats so convenient when we have other to drive somewhere.
Reviewed Feb. 12, 2017
I loved my Lex. It never let me down. There are lots of options with this brand of car from family cars to SUV's. It's very reliable and trustworthy. I know when I put my grandkids in my car, they are safe. Lexus offers sleek aerodynamic designs. A spacious comfortable interior is important to me, and I've always had the passenger and trunk space I need when traveling. I bought my car used, so I'm not sure about the upgrade and personalization options available through Lexus. I do have friends who've purchased new however, and they never had any complaints. My Lexus has a very spacious interior. I never have any problem taking my grandkids and all of their necessities in my car. Everything fits perfectly with room to spare.
Reviewed Feb. 12, 2017
I really like the Lexus GS. It's a looker and has a sporting style, security and a cool 12.3 inch multimedia display. Also, full screen navigation. Love the surround sound. Sport look for anyone that like race car. Very stylish and enough room to enjoy. You can fit 4 comfortable. Your passengers will ride In luxury and in style. Trim in leather. Car has anything. Not much more you can upgrade, but I would like a sunroof.
Reviewed Feb. 12, 2017
You can always spot a Lexus. They're sleek, stylish, fully luxurious and they're desired. It has modern features, has a streamlined body and it's very beautiful. There are so many options, too. Sedans, SUVs, convertibles, they literally have everything you could want. You can get leather seats, custom colors and custom paint jobs if you desire. You can also get fuel economy features, and some awesome entertainment options if you're into that. Bluetooth equipped so you can connect your mobile device for hands-free operation. In addition, you can have as many as five or six passengers depending on the model. If you need more capacity, there are SUV options to suit your needs. A full sized sedan also has ample seating and you're never going to feel claustrophobic. If you're looking for affordable luxury, Lexus is the right choice.
Reviewed Feb. 11, 2017
Lexus has a wide variety of models. I picked the IS 250 mainly because it is one of the more affordable models. However the es350 is super crazy ridiculous nice. I do recommend this vehicle because the features are very nice and very high-quality. The passenger seats five, the backseat is extremely small in the 250 and that sucks because that's what I got. But they are very credible and customizable depending on your budget. Naturally it does cost but it's worth every penny because you get what you want. It is the best riding car around.
Reviewed Feb. 11, 2017
Lexus ES is a luxury car that offers leather seating, heated seats and a variety of custom trim and interior options. It is a high-class style. It has a very shiny, distinct appearance that lets you know it is of high quality and it has features that sets it apart from the rest. Tinted windows, stereo sound system and special interior coverings are available. Leather, cloth and wood trim are just some of the available options. It has a space big enough for enough people if you are trying to travel in a group to carpool or to just take family on a trip with you. There is a good amount of storage also.
Reviewed Feb. 11, 2017
Highly appreciate the best car on the market. Very classic car. Great for a passenger. Nice color. Mine was a white touch. Features are top: steering wheel, nice stereo with Bluetooth. Enabled tires are good for any type of weather. Plus nice seat covers. Love the decor. They are the warmest seats ever. The car only has one flaw: needed my blue color in stock. But still, I highly recommend them.
Reviewed Feb. 11, 2017
I got the basic model that cost me 35 grand which was under my budget so I was happy about it. And it runs very well with minimal repairs. Color is gray so it does not get dirty easily. It looks very cool and all my friends wish they had the same one and they all love to take a ride with me. Capacity is great since it meets my needs. I usually travel with 3 other people but sometimes 4 so it fits 5 and enough room for luggage and food. No need to upgrade or personalization. I am perfectly happy.
Reviewed Feb. 11, 2017
Lexus has a broad range of varieties to choose from. Personally I like the 430. It's very roomy, gets around to notice and stop it and it's a beautiful vehicle. The interior is leather, has Bluetooth that Parks itself and the maintenance minimum XM Satellite Radio, heated seats, adjustable steering column and also GPS. And it also has a wonderful moon roof.
The upgrades has hands-free parking, heated seats which are very important in the wintertime and cooled seats are very important in the summertime. Remote mirrors which are heated is very important in the winter time to keep the snow off. Passenger capacity is very good. It seats 5 comfortably, two in the front and 3 in the back with another leg room in the front to compensate. A 6-foot person can probably sit back there pretty much constantly in the back of the car.
Reviewed Feb. 11, 2017
I love Lexus' line of models, mainly the cars but would really like to see a sportier van or SUV option for us moms on the go, maybe have some options for electronic device storage for all the passengers. I would love to see a wine bottle storage compartment added in as an option when us adults want to go on a night camping trip too. Keep the luxury, keep the excellent quality but amp up the capacity and horsepower.
The sleek lines on the exterior set it apart, but what I love most is how the inside fits so well. The features are very high end and the designers and developers obviously put a lot of work into how convenient everything would be to reach. The auto locking of the doors that can be customized by the driver is an amazing feature too, it keeps my children from trying to unlock or open the doors. I can set how long the interior lights stay on, change my exterior signal flash, the brightness of my dash lights, among many other amazing features. The passenger capacity is huge, luxurious and keeps the kids from annoying each other.
Reviewed Feb. 10, 2017
The Lexus has some very good features that many people will enjoy. The appearance looks super good and neat. Plenty of family and friends love the appearance of the car. There's not much else that needs to be done with this brand because it's good just how it is. This car is perfect the way that it already is and the upgrades of this car compared to others are amazing. It has many different thing that other cars do not have and it's really wonderful how nice this car actually is. Also, the amount of people you can fit in this car is normally like any other car. Overall it was a win and I love this car! I would suggest this to anyone who likes luxury cars because this is how this car is. :)
Reviewed Feb. 10, 2017
Lexus RS and Gs models have the most smooth on road experience, up to 31 MPG in city and very efficient in fuel economy. It has more safety features and a GPS app that integrates a smartphone's navigation system into the RX and has a turbo 2 liter engine that can get you fast in no time. It also has a new Powertrain function for better use of car's new features, and much improved hardware upgrades from previous models. Plus, it has 3 row passenger capacity and much more leg room, comfortable seats and temp controls, music and TV experience all like being at home and in a comfortable environment.
Reviewed Feb. 10, 2017
Lexus offers a wide range of cars. These include sedans, SUVs, and sports cars. There are sub categories within each type of vehicle that generally relate to the size of the car - for example in the SUV category the smallest is the NX, the middle is RX and the largest is GX. Each of these categories also may have sub categories that usually relate to trim level. The Lexus car brand has always stood for a high quality luxury vehicle. Typically each model will include almost all of the features that one would think are associated with a luxury car within the standard price. There are additional packages of specialized features that are grouped logically at more cost - for example a cold weather package would include heated seats, 4 wheel drive, etc.
The Lexus RX is a 5 passenger vehicle - two bucket seats in the front and a bench seat with seating for three in the back. There is no third row in this car. Each model has upgrade options that are presented as packages so that you can personalize the options to your needs to a degree. You are forced to go with a package even if you do not want or need everything in that package. That is a drawback to me.
Reviewed Feb. 10, 2017
There are lots of different models that included 450h 2015-2018/GS and GX. Also there is the RC F and there are many more. The Lexus brand has a sleek design with a sporty type feel. It comes in a variety of colors. Its features include fast engine fuel efficiency and comfy. Upgrades include F sport package: tuned adaptive suspension sport interior styling including exterior badging, mesh, grille, front spoiler, and rear valance. Also leather interior trim.
Reviewed Feb. 10, 2017
Lexus NX/Lexus LS/Lexus GS. These vehicles are among the most luxury driven off the brand and has all innovative features you would come to expect in premium quality and value for the most discriminating of automobile tastes. Has performance driving modes for a choice in speeds, all weather drive to run in all kinds of adverse conditions and all exclusive class seating. You can as many options that you would like such as rear view cameras, lane assist, blind spot detect, climate control and adjustable seating. Has executive class seating for the driver and passenger and backseat comfort with plenty of adjustable leg room, has temp control for passenger comfort. Very quiet and smooth riding with all the features you'd expect.
Reviewed Feb. 10, 2017
There were three different models to choose from for this particular make. We decided to go with the second best model because it included the options that we wanted. The exterior is sleek with sharp lines and soft contours. The interior is also sleek. I like the sound system and the navigation system. With our particular model, we decided that we wanted to upgrade a couple of options, particularly the sound and navigation systems. We also decided on the premier leather seats. In addition, we are able to comfortably seat five adults. The capacity was one of our major concerns when purchasing a new car. This model definitely fits our needs.
Reviewed Feb. 9, 2017
This car (Lexus ES 330) is very good now and has served me well. I have had it new since 2004 and still running like a champ. I have liked this car from the beginning and still do. Its design is not too over the top and there's not a lot of extra bells and whistles. Just enough of a design to keep it simple yet it works. I don't need all the extras, I just need basic transportation and most of all safety is the biggest plus in any car. I believe in safety first and foremost. This car being 12 years old still has some of the goodies. It has the sun/moonroof, lots of airbags and antenna in the window vs. actual antenna that you see on cars. It's a 5 passenger car and has great sound from the stereo and many speakers too. It also has leather seats heated for your comfort, dual thermostat for the heater or air conditioner and lots of trunk space you can open from the inside of the car.
Reviewed Feb. 9, 2017
The Lexus RX is the most luxurious car I've ever driven. I'm always complimented about it and the interior is just stunning. And for 40,000 dollars it was definitely a steal and completely worth it. Driving it is smooth and the ride is quiet. The acceleration in 5 seconds took me by surprise. The Lexus RX's can typically hold 6 people. It would be suitable for a small family. If you have a bigger family, Lexus can still hook you up with the GS and the LX etc. I got it in a nice silver color and I always get the urge to wash it (to preserve its beauty). The seats are in great shape, and I find it so amazing that minimal additions and changes could transform it that great. You can customize the interior, exterior and wheels. It's like picking the toppings to add on your perfectly nice fro-yo - it's not necessary, but it's better - and then you eat it (drive it) and feel content afterwards.
Reviewed Feb. 9, 2017
Excellent appearance with a sport car performance. Unique appearances with sleek interior and exterior designs with comfort. Quality materials and the designs are totally different from most vehicles. Features everything you want and more in a vehicle such as navigation systems, park assist, blind spot feature, leather seats etc... Comes with all the latest features and the value of all these features is a good vehicle for the money and outperforms most others in its category. It gets better and better. Great car with good gas mileage and built to last.
The performance on road is awesome and delivers in all areas you would like and love. Totally happy and recommend highly. Once you try a Lexus you will understand the feeling. Offers other variety of cars such as the e and g series that perform just as well. Always a very smooth and gratifying ride. It has the most comfortable capacity whether it is a two seat vehicle or a full SUV. It is roomy enough to suit most passengers but if you choose the IS or a smaller vehicle which is normally for two passengers you will be fine and comfortable.
Reviewed Feb. 9, 2017
Lexus has plenty of varieties. You can choose a wide variety for whatever kind of car you like the most. There are options for just about any kind of person and whatever type of car anyone could want. There are many options as far as sizing. Any size of family can have options as far as capacity of passengers, from a very small number to one much larger. These cars come in any kind of color or design or feature you could want. There are many possible combination and customizable options that anyone can look at. This makes it easier to design a car to specifically fit what you are looking for.
Reviewed Feb. 9, 2017
Toyota makes models of cars range at different prices. You have Corolla, Avalon, land cruisers, Tacoma, 4Runners, Tercels, Camry, Prius, and Lexus. Features include power steering wheel, nice upholstery, air-condition, windshield wipers, gas saving, spacious, economical car, and smooth driving, sensory or computerized features that the newer model of cars come with.
Always keeping up with the oil changes, if I need to take the car to get maintenance. I will take it to the dealership and have the mechanics looked at it. It's spacious and relaxing experience if I'm going grocery shopping, picking up the kids at school, going to and from work; or going to doctors appointments. It's the luxury car I liked.
Reviewed Feb. 9, 2017
I trust Lexus brand in safety above anyone else. Their car designs are beautiful, classy and also comfortable. They have SUVs that offer 3 rows, midsize SUV for smaller families, and cars, all filled with luxury and greatness. I love my backup camera and my warning sensor in case I'm close to hitting something. As far as I know they offer any upgrade you would want. You can literally customize anything. You can pick the color of seating, flooring. You can even customize driver preference for the driver's side car which has 2 buttons that you can program for 2 drivers. So, it's extra convenient.
Also, they have sunroof option and they have a ton of beautiful colors to choose from. Carpets can be customized like in SUVs where you can customize between bench or captain seats. DVD installation available as well. We bought the es350 and have since had 2 kids. For five years, it has fit us well and accommodated my family comfortably, until the 2nd child. Since we grew, we are now looking for a bigger Lexus.
Reviewed Feb. 8, 2017
Lexus offers a lot of advanced technology and great interior as well as safety for the whole family. The appearance is very up to date and very flashy. It would fit anyone's style and it can also be customized to fit the driver's style. There are also many options available to pick from. More great affordable options than other vehicles would have or offer. Plus passenger capacity is great and outstanding. Also very trustworthy and stands behind their words and promises to their customers and company. I would highly recommend this vehicle to anyone looking for a great car.
Reviewed Feb. 8, 2017
Lexus offers something such as a map and it also offers a useful something that makes sure you don't bump into anything. It's also helpful when you're lost and has many stuff. I'm satisfied because it looks great to me with painted red and with the map and controls, with a safety system for getting in and out of a parking spot. There is enough capacity to seat 5 people so I'm happy with that and also has an opening in the middle back seat to store something.
Reviewed Feb. 8, 2017
I looked through all the models Lexus offered and they have a model for everyone. Soccer mom, cowboy, surfer, or banker. That tells you that Lexus pays attention. I get enjoyment out of my driving experience. The Lexus brand allows you to personalize your car to a great degree. I was able to get all of the features I desired and it was still reasonably priced. People ask me constantly about the features and I tell them "you can get it how you like it." When you see my Lexus you know that it's a Lexus. From its beautiful exterior lines to its supple leather interior it's just a beautiful machine. It has a powerful reliable engine, and wonderful safety features. My Lexus IS very roomy as I'm six foot one inches tall and I sit comfortably with three other passengers with plenty of room for more people. I also have plenty of trunk space.
Reviewed Feb. 8, 2017
Lexus has very premium and great interior with modern technology embedded with it. It has good engine system and reliable system with cut edge technology which is good for everyone. It also has nice sleek model with iron mesh and grand beautiful color with hand crafted Italian leather finish with good interior as well as exterior. It's easy to upgrade to any other premium line and it's not much of the expensive or add upon any other features inside or out. It's big enough for as much as 6 people with huge capacity for people as well as the cargo and it's useful for all the passengers in future also. So far, I've never encountered any problems.
Lexus Company Information
- Company Name:
- Lexus
- Website:
- www.lexus.com
