Kia Reviews

After five days only from the maintenance, the sound comes back again. As of now, I went six times to Kias agents and every time sound disappears and comes back after 4-5 days from maintenance. I have sent more than one complaint to the Egyptian International Trading & Agencies Co. and until now the problem is not yet solved. Upon this, I have advised all of my friends and relatives not to buy any Kia cars as bad after sales services increase customer dissatisfaction and negatively affect Kia's sales and reputation. Finally, I need my problem to be solved; otherwise my car needs to be replaced. Thanks and kind regards.

I had a trip across Canada planned for Christmas that fell through and it looks like I will miss my parents 50th wedding anniversary. I am at the point where I will take it to a trannie shop then paint my car with a "Kia Sucks" motif for my very delayed trip.

I said I can come in right now to take care of my end of paperwork since you just opened. He said later about 3 or 4 would work better, “Don’t worry I have your car being prepped for you and it will be definitely be ready for you and you can take it home right away.” I called a few times while he was taking care of his business and left messages at shop throughout the day. Then I get a phone call at 8:30 pm after I did all my end of paperwork and loan papers and get the loan for this same day purchase that says another salesman sold the car from under him while he was out doing business for the shop.

Now the car isn’t there and I was never notified till 8:30 in the evening hours later from the morning I was supposed to get the car. Now the car is not there and I have my loan done—no car and no remorse, or compensation for their wrongdoings. My time and money I put into this by driving back and forth, doing the loans and insurance, research, credit checks and so much more to list right now. They should make good on another car in a big way and fast since I took off of work and holiday to make this transaction.

That is not at all good customer satisfaction at all! What will they do to compensate me? And get me in the car, I want today! I have no car as of tomorrow and I am very unhappy with the Kia service and customer satisfaction attempt at this point. Who knows, maybe they will change their ways and surprise me with a make good offer.

The next day, I was very angry and took the car to a dealer, and finally, they replaced the hearing coil. In the next few months, my Speedo meter was starting to jam and becoming normal again. And due to that, I got one speeding ticket and took the car to dealership but they could not find anything, since my warranty was done. My stereo got problems, and my passenger side door glass had issue (It is not working to bring it up or down). Since I got this car, it has the worst electronic problems. I will never advise to buy KIA and will never go back to KIA, and I'm hoping that company will check the record for my car and offer to fix it.

The tickets were not there so I called back as instructed and was told by the receptionist the salesman was not there and had left for the day, and there was no manager to speak to. However, the tickets would take about 30 to 45 days to arrive from the sale date. None of this was mentioned at the time of the sale. I emailed the Kia customer service and was contacted by them with absolutely no help and was told the promotion actually ended on the 28th, not the 31st, and to go back to the dealer and see if they would step up to what they promised as they are independently owned. I called the dealership and again received no return calls so I went to the dealership and talked to a manager on duty. He took my information and told me he was going to find out what was going on and call me back that evening. I again received no call.

The next day, I went into the dealership and was routed to their business manager Kennon **. He told me that I was right, the promotion ended on the 31st and that it was a corporate promotion which they did not purchase enough tickets so he was going to find out what he needed to do to get more. He stated I was not the only person that was complaining about this. Kennon told me he would get me some information by the end of the day. He did call me that night and left me a voice message telling me he was playing phone tag with the guy and he would be in the next day to follow up and get back with me. That was on a Wednesday. I did not get a call back on Thursday, Friday, Saturday or Monday so I called the dealership again and was informed he was on vacation for the week and he was the only person that could help me. I emailed him and Kia customer service again with no reply from Kennon which was expected, but I did receive a response from Kia Southern Region office, and once again, they just said go back to the dealer since they are the ones that made the deal. This time she said besides it was on a “while supply lasts promotion” which of course no one ever mentioned that while signing for the car just that we would be getting the tickets. So I again stopped into the dealership on Monday, 10/24/11, and personally talked to Kennon. He now changed his story and said the promotion actually ended on the 28th, but he was going to check in with another manager and ensured me he would call me that evening.

I also informed him it was him that confirmed to me in person that the 31st was in fact the cut-off date and all I wanted was what was promised to us. Well, once again, I was lied to. No call on Monday, Tuesday or Wednesday. I would think if the promotion ended on the 28th, the salesperson, rest of the staff and management would have known that by the 31st, and the promotional car would have had the decals removed. The fact is they were so desperate to sell the car they intentionally lied to get the sale done. This is immoral and bordering illegal. A contract whether verbal or written is binding.

Well, it is now 10/25/11 and we have missed 3 home games and still no tickets. I have gone above and beyond to clear this up, but have had no luck even getting the dealership to answer my many calls and lie to my face every time I speak to them in person. It is evident this dealership has a problem standing behind promises made while getting you to purchase a vehicle. As a consumer, there should be some protection against companies that rip them off and knowing the whole time they are doing it just for a dollar. I just want to work something out and get this cleared up. This dealership is a direct reflection on the Kia automobile, regardless if it is privately owned.

I filed a complaint with the Atlanta BBB on 10/28/11. It is now 11/30/11 and the Better Business Bureau just informed me they have tried several times to contact the dealership, but the dealership has not responded to any of their attempts. No surprise there. That is their trademark. Well, as the end of the football season nears and still no word from the Kia dealership to no surprise. This may be an independent dealership. However, they represent Kia when they sell their vehicles. I’m not finished pursuing avenues to get this resolved. All is good and they will make any promise to get the deal closed, and once they have you, they forget all about you and the promises they have made.

At the end of the conversation, I was promised that following Monday that Mr. Rifai would personally investigate the delay with my tag and get back to me. To date, I have yet to receive my tag or a follow-up call from Mr. Rifai and I am now on my second temporary tag. For obvious reasons, I will never recommend this dealership to anyone after my experience with the owner. He should not be in the business of customer service and, in my personal opinion, a hospitality class would do him wonders.

My 2007 KIA Sportage that I got brand new had around 46000 miles when I started to notice it using oil. It's using half a quart every 3000 miles under normal driving conditions. I shouldn't have to change it until 7000 miles. So if it using half a quart every 3000 miles, one could say it will use 1 quart every 7000 miles. Pete's and/or Kia did an oil test to see if it uses oil, but they will or have not want to do it at 7000 miles. Last time I went in there to get it checked at the 3000, they topped it off and said they would call me.

But I have not gotten a call from them. I told them I wish they had not top it off because I wanted to bring it back at 7000 miles and see how much oil it had use. HQ is a joke also, I have played phone tag with a lady in Atlanta and her reason for not calling me is because of my cell number (which is a KY number) and they thought I was in her time zone. I left message for her to call me at 8, her time, which would be 7AM my time so I could talk with her.

For weeks, no reply. They would call during my work day. After weeks of leaving messages and trying to get that same person, I got a direct number for her. But after talking to her, she too is telling me there's nothing wrong with my SUV. It's normal for a car to use oil (yes, if it had lots of miles and never got regular oil changes). She did tell me that KIA would be more than happy to service my SUV, but I would have to pay for it. If they did find something, they would be more than happy to cover it under the warranty.

Like they are going to tell me the truth. I have told my boss and all my friends not to buy any KIA vehicles at all. I have told all my friends not to purchase any KIA or cars from Pete's Car Smart in Amarillo, TX and now I wish someone had done the same for me. If anyone has had the same problems with their KIA, I would like to know about and what you have done. I don't care what car you had as long as it is a KIA.

We now have a lawyer. I'm saddened by the fact that there is no honor or loyalty anymore when you purchase something today. I am also offended that they have the nerve to actually accuse a customer of something so ridiculous just to get out of fixing something that is clearly a defect. Anyway, just in case someone else is having the same problem, no, you are not going crazy and should complain about as well because I believe in the power of the pen and the power of all people united. If enough people come forward with these problems, the companies will have no choice but to start taking responsibilities for their merchandise.

I will never buy a Kia ever again. They are liars and every time I try to call their service department, they transfer me repeatedly and hang up. Never again. Haddad Kia Bakersfield, CA sucks and I recommend to never buy a car from this dealership ever!!The warranty is a joke. I refused to pay the $220 dollars and had to pay $120 just to get my car back from them. This is ridiculous! I'm out over a thousand dollars already on what I've paid on the car and when I get my tax return this year, I will be trading this stupid piece of junk in for a Honda.

Right after signing, the sales person came in and folded all the papers so I could not even look them over.

By 4:30, there was no truck. The response I got from the local company, Mike Carr's Towing, was that there had been an accident call and the driver was stuck in traffic. We agreed that I would leave the keys under the driver's side floor mat. I had to leave as my ride was also having car trouble. At 5:10, I called the local company again. The receptionist gave me the same answer she had the first time. The car was picked up finally at about 5:50PM. The dealership checked my car and found that the battery was dead. I have owned the car for a year and a half and I am stuck for the entire amount. $185 + tax, $40 for checking the old battery and $40 for putting in the new one. How long does it take to put in a battery? Surely not a half hour.

I am less than a happy customer. The amount of action I had to take and the sheer inconvenience are outrageous. I'd hate to imagine getting stranded in my Rio and having to depend on the roadside assistance. I wonder if my warranty is worth the paper it is printed on. I had to leave 3 classes during work to deal with all of this nonsense.

I have been call-transferred here and there, I feel like I traveled the world. I was told to call and talk to the sales persons manager to see about getting me a loaner car until mine can be fixed. He told me he had to talk to the service manager and see what he says. He told me to call back in 15 minutes so he could go and talk to the service manager. I did call back and they want to tell me he is in a meeting. No, I think your avoiding my call. I have called 3 more times and could never get him on the phone. Well, the last option is for me to go and explain everything in person since I can't get anything done over the phone. I live an hour and 15 minutes away . I am a divorced 28-year-old parent of one. I need a car, I work 50 hours a week and go to school 3 times out of a week. If nothing is done soon, I am going up over everyone's head. This is truly **. I regret getting a KIA

His name was Collin ** at Legend Kia in San Antonio (IH 35 N, San Antonio, TX, 210-650-9969). I obtained financing from my bank, which exceeded the cost of the vehicle I initially chose. I wanted to upgrade to another vehicle and he told me I had to pay the difference out of my pocket (which was not true). I feel discriminated against because I am a black female that went into the dealership "alone" to purchase a vehicle. I don't feel a man would have been treated the same.

The financing guy said you should have told me .I informed him I did more than once he kept telling me that wasn't going to happen. So yesterday, he goes the paper work has been file so what do you want me to do. I informed him I wasn't happy the manager and sales person gives you a price and when you get back to his office whatever the manager say doesn't mean anything I don't feel that is right .This isn't the first vehicle we have gotten. He was wrong charging us one more yr I know we could have said no to the car but my husband said go ahead but if he has done it once how many other times has he done it to other customer. He had no excuse but it can't be done yet the manager gave us a discount because it was a 2011 and the finance guy didn't and wouldn't sale it to us at what the manager and sales person quoted us.

I asked the service advisor if this was what the quality the consumer should expect--only three years use of a Kia before having to trade it in? I asked him how a car so young would already need a new air conditioning compressor. What made matters worst was I was approached by two very pushy sales people, one of which, I told that if I had to buy another car, it certainly would not be a Kia. I've had cars that have had over 150,000 miles on it with air conditioners that still worked like they did when the car was brand new. I was also informed that a Kia cannot use anything but Kia parts and because of this, the cost of a new compressor was triple what a regular one would cost me. It seems to me that there is something very wrong about this. I feel as if I've been ripped off and I cannot afford to buy another car right now.

Later, he came back and we've tried to tell him that we didn't appreciate his demeanor. However, he totally ignored us and walked away again for the second time without any apologies. It seems like his main focus was on something else, not selling a car. We've requested his business card, but he refused to give it out and told us that he doesn't have it. Therefore, we are doubting his qualification as a sales manager. Absolutely, we found zero customer skills and business ethic from this person. We weren't expecting a top service, but at least he didn't need to be rude. Based on today's bad experience, we believed that we are not the first and only customer who have received this type of treatment. We've lost our time and effort.

Unfortunately, we could not purchase the vehicle because of the above incident with Raldo **. We are very disappointed and will not recommend to any friends and/or family members about this Kia dealership and his service. Finally, we strongly not recommend this person to any future Kia customers.

This time, they got a brand new AC compressor. It worked for a year. The dealer told me the new compressor had its own guarantee. I told them I wanted to exchange it for different car. He said if it didn’t work, they will do it. They were very nice, so I trusted them. Less than a year later, the AC and car locked again. I took it back. I had enough. This time, they said: "We're sorry to inform you. But if you would had come before last week, we could it replace it. But your guarantee on your A/C just expired." Now I'm stuck with this piece of **! I keep advising my friends never to buy a Kia ever.

The next morning I called and they told me that the engine was shot. They said cylinder no. 6 was dead. I had it towed to AAA, a shop that we trust. They just did a compression test and analyses. They said it was cylinder no. 4. I talked to another Kia dealership and had it towed there. I gave them permission to check further. They pulled the head, used a scope and checked. I was told that a valve was bent on cylinder no. 4. I researched this and found at that bent valves are caused usually by a jumped timing belt. It was replaced at 54,000. Later, this service manager called the other dealership's service department and said that it was cylinder no. 4, not 6 and that the rocker arm was broken and laying in the cylinder. That is not what I was told.

Because of this, I don't have a car to use since the incident and this has caused me real stress. My car is under warranty so I need someone to help me out.

After getting the car back, about 2 weeks later, it started again so I took it in again to them. They changed the oil in the front and told me to drive some more. Then 30 days before my warranty was up, it acted up again, and I took it in and they did nothing but check the oil again. So, almost 2 months later (30 days give or take after the warranty was up), my transfer case went out. I blew a seal and almost totally destroyed it.

I took it back to Kia in Liberty Lake, WA and they told me that they would not cover it because it was not the main reason I kept bringing it in for. After researching, I found that this seemed to be a known issue with them and if their shop would have taken the time to check everything, they could have saved all those visits and unnecessary repairs.

So, they wanted just under $5,000 to replace the transfer case. Well, I owed only $8,000, so to me, this was not right. I had to search around for a used transfer case because I had Torque on Demand version which was very hard to locate. I found a used one and had it replaced and only after 1 year later, the same exact thing occurred.

Now that I've had this car for a while and it is older, I have found so many people with the same issue but Kia refuses to do anything. You cannot tell me they do not know that this is a major issue. When the first time the wheel locked up, I was in major traffic and on the 2nd time, I was still in traffic but was lucky no one was behind me. I do not understand why/how KIA is not being made to replace these. Oh, and the manager at the service center put in his system that I refused service so that kept me from getting help from the dealer or corporation. Wow! Yes, I refused service on a lemon car.

Today, on my way home, I was almost on E and of course, my gas door would not open. It is very frustrating to have a car that you are not able to put gas in. I am requesting the Kia dealer to purchase a new gas door for my car, but this time, to give me a door that also has a key entry so I do not get stranded.

The interiors are crunching, especially the front glass. Is it normal? Take note that Lebanon does not have high temperature, we are not Sahara that the car should melt.

The wheel stands are easily damaged and I repair them by kicking them, are they plastic?

I complained of the paint peeling. They told me that there was nothing that they could do, so I let it go because it wasn't very noticeable, but that was my mistake. After that, more and more problems began to occur like the blinker lights blow out every couple of months. Twice, they blow out at the end of the drive way. I brought my car right back to them and all they did was replace it, but the very last time, I refused to take my car back until they did some further investigation. They did, and the results were that they had a short, so I went.

After another couple of months, they blew out again. The air bag light comes on and goes off. They were supposed to fix it again, but like everything Kia supposedly fixed, doesn't last very long but only a few months. My chamber and chassis cannot be aligned per tires, plus I brought the 3 year alignment when I purchased new tires from them last year, but have never had a proper alignment. They suggested that I take it to the dealer. I took it to the dealer in 2007, 2008, 2009, 2010, and 2011. All of these existing problems, the dealer did not fix or don't want to produce paper for.

Now that the warranty is no longer effective, they want me to pay for all of the problems that were never addressed by corporate or the dealer Stokes Hodges Kia of Augusta, GA customer service. They have had about 4 or 5 managers since the purchase of my car. I was considering buying another Kia some time ago, but with the many ongoing problems I had with my Kia, I would never buy another Kia ever in life. You have poor customer service. You guys have left a bad taste in my mouth. I want rest until justice is serviced.

KIA is a rip off. They are crooks and are not trustworthy! My lawyer will be handling the matter from today; however, this still leaves me without transportation! Today, I will drop one of my classes that require me to travel to a distant campus for lack of transportation. I will most likely lose my job. And in the meantime, my car will sit at the KIA dealership because KIA will not honor the agreement they had with me! Shame, shame, I know your name!

The magnet I just ordered to place on my car is in the shape of a lemon and it reads: "Ask Me About My Lemon." It's a KIA, dude!" Although it will be a while before I am able to drive my 2006 KIA Rio again, I will proudly sport it around town with my new bright yellow accessory added to its both sides. Never would I ever recommend a KIA to anyone I meet! I will tell everyone I know to never ever consider owning a KIA! Let's boycott KIA! I will post on my Facebook account and in other sites, put signs in my yard and give bumper stickers to all of my friends--whatever it takes to make people aware!

Nine months later, the alternator went again and I took the car to a mechanic on Merrick Blvd. on 109 St. Jamaica, NY because it was out of the warranty and AGAIN the alternator was replaced. Today 8/23/11, the alternator went again. I felt that the car that was sold to me from the start was a lemon and I was looking to pay this car off BUT now i feel that I have been taken advantaged of as a consumer and I am looking for assistance as a consumer from your agency.

On July 13, I brought my car in to City World Kia in the Bronx, which, in and of itself, was a nightmare. You see, the greater New York Metro area has very few dealers to choose from and those that are members of your network are very suspect at best and downright dishonest and awful in reality.

Having called Jason at customer service (Kia USA), it was clear he could only be limited in his effectiveness as he constantly and repeatedly told me that the dealers were independent and that Kia USA could not directly get involved to help the service process along. This was seven days into leaving my car there without even a call or return about my inquiries. That was very frustrating since it is in Kia's best interest to make sure that their dealer and service network are not only trained well, but also provide the best service that they can as competition, as you know, is fierce.

Unfortunately, Jason (of Kia USA Customer Service) didn't follow-up after I asked him if I could pass along my frustrations to the district manager (who he said was not available to the public) and we ended the call with him giving me an ID # 28-2003701. No call or any updates as he was ignored by City World KIA as well. All he could say was, "sorry Mr. **" and "I'll do what I can," which is nothing. I also talked to Kathryn ** at the corporate office and Crystal **, who closed my case after she did nothing to get my car fixed. This, in and of itself, was the most insulting since she ignored four phone calls that I made. When I called Justina, another service representative, just to speak to someone on August 17, she, at least, called me back twice to tell me she had to send the case to the executive level because it was closed by Crystal (after Jason gave it to executive, he didn't and couldn't do anything). Amazed, shocked and insulted -- my car still wasn't fixed.

So why should I get frustrated if my Borrego was lost at City World for a week? Why should I be upset that Kia USA did absolutely nothing to move my car along after I took it out of City World Kia and after they finally found it (yes, they lost it)? Why then should I be insulted and feel demeaned after Lash Kia couldn't provide a loaner car because I waited a month to have them get some parts in to do the work?

It has been three days and I am still waiting for Lash Kia to finish their work on the Borrego. And when I talked to David, the service associate who I originally spoke with about my horrifying experience with City World KIA, he was upset and was correcting me that I have to wait to get the additional parts in. Do they think at Kia that their customers don't need their cars? Do they treat all of their customers like this? So, I found myself waiting with no car despite giving Lash Kia a month to get the recall parts and do the work they needed to do. Afterwards, they told me that the car and the issues I've raised (and you'll love this) "are operating within manufacturer's parameters". I was told that the 4WD "hang up sometimes" when it is engaged and does the same thing when you want to disengage it. What? Are they kidding? So, after over a month of waiting and fixing the delaminated rotors myself for safety reasons, I am treated like an imbecile. Kia USA ignored me despite my sending emails to six of their executives and being promised a promotion for my troubles. Wow! I wonder if the head office in South Korea is aware of the poor level of service and treatment of their customers in North America.

Each time, I had to call the service department and they were upset with me whenever I inquired as to the status of the car. With City World, I called after four days and I was not able to speak with Nick, a service technician who was supposedly fired, until the end of that first week. Moreover, the claim by Carlos, the service manager, was that they were busy and I had nine items to check. But then again, I found out that the special technician was out of town until the end of the week. The same thing happened at Lash when a seemingly competent Tania ** went on vacation while my car was with them. Only after I called three times did I get David to call me back to tell me they were waiting for another part despite me trying to avoid leaving my car at another dealership for three more days without any notice or update.

On the basis that the service options for Kia automobiles are so restricted in this area to ramshackle chop shops, their on-line service appointment system was a complete waste as the request and ensuing specifics about why I was bringing the car in was not even received by City World. It's something of a phishing feature and, yes, this is something that Kia should be concerned about. How can Kia USA ignore an area with 16 million people? Had I been working for Kia, I would make every effort to get new licensees with state-of-the-art service centers, show rooms, and sales and service people that can, at least, spell! I've owned Hondas, Acuras, Mercedes-Benz, Mazdas and BMWs over the years and not once have I been so blown away by the complete incompetence, indifference, filth, poor service, etc. by the Kia brand.

My bottom line is that Kia needs desperately to upgrade all of the areas I mentioned and I'd be happy to stay with them because I am thrilled by the renaissance over the years from the disastrous Hyundai Pony of the 80's to the thrilling designs and engineering of the line-up today. Unfortunately, the dealer and service network is so wanting and deficient that Kia will lose sales on that basis alone which is truly a shame!

As for my poor car, I brought it in for the following reasons: Service Campaign CS005 (rear seat carpet replacements), defective windshield washer motor, defective hatch-rear light, wheezing and clunky CD player, popping and knocking sound under the passenger seat, slow-shifting transmission, 4WD that gets stuck in low (requiring a reboot by shutting off the car and rolling it), front brakes that have either got warped or delaminating rotors causing serious vibration, a possible leak in the fluid, and poor suspension which causes the vehicle to hop and jump over road seems and bumps. I understand that it is a truck-tuned suspension, but it is unsafe to corner with the Borrego because of the serious steering issues when hitting any bumps at all. I neglected to tell them about the inside weather seals that are dropping off and that need to be reset on all four doors, but hey, I just wanted them to deal with the safety issues. Oh, and I asked about how to clean the cloth seats and all I got was a comment to use regular upholstery cleaner. Gee, thanks, considering that they are staining so easily, that my daughters damp swimsuits left water stains on all of the seats in the back. Great quality!

Considering the service so far (or total lack thereof), I don't expect anything and absolutely will never buy a Kia or recommend one again. In fact, what Kia has done (especially Kia USA's total lack of interest in assisting me with their "independent dealer network" and their promises that were left unfilled) is that instead of bringing a customer back in the fold, they have created an absolutely incensed customer who will use every opportunity to enlighten anyone about the dealer network and the corporate reality of Kia USA as a paper kitten when dealing with their dealers and their customers.

As it is, I had to drive some 12 miles from my home to get bounced from the dealership to the service area because I couldn't bring myself to go to the Yonkers location. No communication from Jason or anyone as they close the files regardless if the case was resolved or not. The reason that major corporations run into significant problems is that their field experts do not have the ability to end licensee's relationships, or just decide not to, simply because they are selling cars. Imagine how many more they would sell if they did not have dealerships like City World Auto, Yonkers Kia, the fraudsters at Major World and Nemet (who tried to bait and switch me, posting cars they didn't have on-line), and Smithtown Kia.

Right now, I am sitting, waiting and expecting for a call. I would likely get some huge bill with nothing covered under the warranty despite the car having only 32,000 miles on it. I shudder to think how much more effort I'll have to make to get my car back without any damage being done to it. Can Kia USA help? No. Hopefully, this letter will shake up the district managers and their managers. Kia might sell even more cars and create happy, grateful repeat customers! I, unfortunately, will never be one of them.

Since they wanted more than $600 for the switch, I fixed it myself. The motor switch has burned up three times. This last time, the harness melted at the switch. It should have a motor resistor but this model does not have one or offer one according to the dealer.

Many other Kia owners claim they have had the same problem. Many, fearing for their lives (the car catching on fire) and getting the runaround from Kia, have gotten rid of the car and have sworn never to buy another KIA. I firmly believe a recall on this model is in order, it could save lives. A class action law suit is way overdue.

We bought a brand new 2011 Kia Sorento from Lee Kia in Fort Walton Beach, Florida for under $26,000 financed through our credit union. The car performed well until 2 months ago, when we took it to the same dealer for a service recall we had gotten in the mail. When the car came back from the dealer, my wife said it was slow starting when she depressed the brake and pressed the push button ignition. On Monday, 7/18/11, the car would not start at all. It was completely dead. It then had 25,000 miles on it. I called Kia Roadside Assistance and they came and towed it to the same dealership that had done the recall work.

It has been in the shop ever since then (18 days). I would repeatedly call the Service Department and speak with their manager "Joe", who acted like he was annoyed at having to tell us anything! We were given a rental in the meantime at Kia's expense, but this week they said they need a part that they cannot get and they have no idea when we will get the part back! I called the local General Manager at the beginning of this week. He was asked to call me back during the noon hour on my cell, but instead called me at 9:10 AM when I was in court and unavailable.

I called and left messages for him the same day, but he did not return my call for 2 days. He then said that even though the car is built in Georgia – 6 hours from where we live here in Florida – his parts receiving facility in Atlanta was where he got his parts from and they did not have the part, a "brake light component". In the meantime someone at the dealership told my wife that the problem with the push button ignition is endemic to Kia Sorentos, and they are trying to fix the Sorentos rolling off the line in Georgia with this problem now before they hit the public!

So much for the security of buying a Korean car "made in the USA". I told this to the local General Manager and his comment was "that sounds like a story from the trenches, I'll check into it"(!). The rental car we were given was a Ford fusion, low to the ground, which my wife cannot drive because she has a hip replacement. I told the General Manager this and he said he would have someone call the rental car agency to switch us out to something that rode higher. This was 2 days ago. That afternoon, the Service Manager "Joe" called and said he was "trying to get us into another rental".

I got tired of waiting for anyone to help us and 24 hours ago went to the rental car place and got put into another rental within 15 minutes of stopping by their office. I called the Service Manager after I left in the new rental and his sad story was he was "still working on trying to find me another rental". I told him it would be nice if he would just call me daily with an update on the repair and the needed part. He said he would (this was at 3:30 PM yesterday). As of today at 1:30PM he has not called or left a message. Oh yeah, and when I called him earlier over 2 weeks ago, I was told "I just got in. I have no idea what the status of your car is!" This was at 7:35 AM (they open at 7:30AM) after no calls had been made to us the entire preceding day. Gee, sorry to distract you from chomping into that creme-filled doughnut buddy! As soon as we get this car back, if we ever do, I am running to replace it with a reliable Honda.

If not repairable after 30 days I will be seeking an attorney to sue the company and the dealership for breach of warranties and fraud, under the Florida Lemon Law Act and any other cause of action that fits. Stay tuned.

Any ideas on how I can complete the survey online will be most welcome. Thanks.

The 1st issue: the bolt holding my front passenger side strut came loose at only 10K miles. I brought the car to the dealer thinking the problem might be alignment, only to be told nothing was wrong. I brought the car to our local garage & they found the problem immediately. In fact, they were shocked that Kia failed to see it. They told us to call the dealer, who blamed it on "bad roads. " At 10K miles? This was a severe safety issue that could have caused an accident. The fix was about $40 but that's not really the point. The point is lousy quality.

The 2nd issue: vibration when braking at only 28K miles. I didn't bother with Kia dealer; this time I brought the car to our local garage. The mechanic says the alignment is fine & the brake pads have 6 months life left but the rotors are warped. Again, they said to call Kia. Again, Kia blames this on us. They claim it could happen by "hitting a puddle of cold water".

Sounds like ** to me! The rotors shouldn't need to be replaced at less than 30K miles while the brake pads are still good. Kia America tells us we have to take the car to the dealer, have them confirm what our mechanic says, then call them back from the dealership. Our next step if we don't get satisfaction is filing a complaint with our State Attorney General. Don't sell people on your warranty, then refuse to stand behind it. I've never paid so much for such a poor quality vehicle. I'm disgusted.

The loose strut bolt could have caused a serious accident per our mechanic, but we averted disaster by being persistent and not listening to the dealer. The rotors are an ongoing unresolved issue. I'm told GM had a recall for a similar problem on their vehicles and it was due to defective rotors, not the owners' driving habits. Rotors would cost me $500 to replace at the dealer, around $300 to replace at my local garage. That's still not the point. Lousy quality and refusal to honor the warranty are the issues. Kia should cover this repair. I plan to let everyone know about my experience with Kia.

I have learned all the back road in town to avoid traffic, as not to get hit or hit anyone. My blood pressure stays high because I'm tensed while driving. I truly fear for my life and my family's life as I drive this vehicle. I can't afford another vehicle at this point. So please, make note that if anything should happen to me or my family, I have plenty of documentation for the lawyer to sue Kia.

The Fire Department and the Police was also very concerned. This 2010 Kia Rio had 3,000 miles only. Their number is 310.816.9369 (direct number). I called my insurance company right away to get them to tow the vehicle (smoke started, I was concerned about the fire). As of now, the Fire Department states that the car is at a total loss. My mother almost had heart attack. My family had bruises, sore, chronic pain, and sore cavity chest!

If the tank isn't fixed, we have no car. I am disabled and it's hard to get around. Thank you for your time.

It has suffered from the same problem since December 1, 2010 and re-entered repeatedly into the Service Center for the PMS of 80000 km for two weeks. Currently the car is still with them until this moment Dec. 18, 2010.Undoubtedly the above repeated problem shows significant defect in the Gearbox, which requires replacement of the defected parts if not the whole gearbox.

I said how is it possible because I've been monitoring it since it reached to 3,000 miles. I came right away. The lady at the service department at Car Pros (Yuri ***) said, "If you're done doing a major tune up to 30,000 miles, you will be back on warranty." I had to pay $ 800 for that. She said, "I'm okay you back on warranty." Every time the engine light on, I took my car to the dealer. It covered with no problem. Then this time, they declined me because I don't have a 3,000 miles oil change record. Can you tell me the warranty was working every time and then this time it's not covered because I have to change a new engine? Is that fair for me? I believed in that woman who said I'm back to warranty. I don't do anything wrong. I abide by the rule. This is what I get.

We then had an arbitration meeting in which the decision was made that they would have 30 days to fix the issues with our car. They did not contact us except once in which they left a message with our daughter and I returned the call and left a message, and they did not call back. They then said they had scheduled an appointment with us the day after the 30 days were up and that we agreed to it even though we never actually spoke to anyone.

I took the car to Family Kia in Dickinson, Texas, for repairs. The car has been in the shop for a week and the car is still not fixed. Kia tech support has been involved and keep giving me and them the runaround. They want email letters, want to try all these things to fix it including a new computer system and still not fixed. I asked for a car to use from the dealership I took it to and to get from Kia and I have been told it covers a rental car under extended warranty but not the regular warranty. I am fed up with all this bull crap and the run around about the car. Now the Kia tech support wants them to try the wiring and see if that is it.

So the car is tied up some more. Somebody between Kia tech support and the mechanic ought to be able to solve the problem and I should be able to use a loaner car until it is taken care of especially since they don't want the answer is. The dealership who went out of business said they didn't sell me a junk car and there is nothing they could do about it. The never told me the Kia did not cover a rental car under the warranty from the factory nor did they explain an extended warranty. Between the dealer I took it to, the dealership that sold it to me, and the main one Kia, I am getting a total run around and excuses about why from all sides.

I asked for the owner of Family Kia to call me and I was told he didn't make phone calls to customers and that he was tied up with other things. Someone has to assist me with this. I have to have my car as I do market research that requires transportation and I am losing money by not having a car. Also, the car was purchased with a down payment I gave as well as Texas Air Check. If it can't be fixed give, me a new Kia in its place or a car of equal value in another make.

The Kia "contact" that I have does not keep me informed of anything that is going on; the dealership that is trying to fix the vehicle is more informative than Kia themselves. I was told that when the steering wheel airbag went off, the knee airbag was supposed to go off at the same time and that never happened. I am very apprehensive about taking this vehicle back, what if it happens again? Kia will not give any type of guarantee with the fix they are planning to do. I already asked, and I also told them that I was nervous about driving the vehicle. They are going to change the airbag, wiring and the computer module. I am still concerned about this, what if it happens again while driving?

KIA never told me I would be sending my payments to anyone but them. I am being charged anywhere from $47-$50.00 per month for late charges that I should not owe. Also, when my husband and I went to purchase the car, the dealer ran our credit and decided to put the loan in my name, because he could get a higher interest rate on my name. KIA told me that I would pay the car off in 5 years. The price of the car was around $25,000. I've paid $497.00 a month for 4.4 years ($26,242) and I still owe $10,000. Please help me! They've called my job after I begged them not to do so. They call my house any time of the day or night so many times that I can't keep up with the times. I've had to go on nerve pills for anxiety attacks. I'm nervous all the time.

I have to pay for everything out of pocket. I broke down with a 6-week-old grandson in the truck. I have been crying for days trying to come up with the money to pay with no help from Kia.

Mark states that there was an error and that a new window sticker should have been put on the vehicle. This problem is the dealer’s problem. When I contacted the dealer, they knew nothing about a "new" window sticker. Needless to say, this started in early August and I still do not have a resolution. Mark had offered to refund the amount of the audio package. The problem I have is that I purchased a vehicle with all the items on the window sticker and that is not what I received. I have questioned Kia customer care several times, read articles from Kia and car sites, and called other dealers. Everything I have read and have been told states that the Special Edition Soul is to have the lighted speakers. That is one of the gimmicks of the Special Edition. The dealer has been very co-operative.

I have had to take the vehicle to the dealer several times for pictures. I had a rental for almost a week. The rental had manual doors and windows, which would not have been a problem had I not been recovering from a shoulder surgery (left shoulder). I feel I paid for a vehicle and did not receive the vehicle I paid for.

The oil change had been done, the replacement arm rest was in order, and we were told that the air conditioning was fixed by replacing the cabin air filter. May 18 and most of May 10 were too cool to use the air conditioning, but on the afternoon of May 19 it warmed up. I turned on the air conditioner and again it started blowing hot air after a few minutes of use. I called Covina Valley Kia on Thursday, May 20. I spoke with Jon ** and arranged to bring the car in to be repaired that evening. They had the car until the evening of Wednesday, May 26. When I picked it up, Jon ** told me that they had replaced the compressor assembly and an expansion valve. He stated the problem is fixed.

Over the Memorial Day weekend, I drove the car to Palm Springs. The air conditioning alternated between blowing cold air and extremely hot air. On Monday, June 1, I called and spoke with Jon ** again. I let him know the problem was not resolved and arranged to bring the car back for the third time on June 2. I received the car back on the evening of June 4 after Jon and his service technician informed me that it is normal behavior for the air conditioning to stop working when it is hot. I argued that this has not been the normal behavior for this vehicle in the 35 months I have owned it.

They refused to fix the problem. Immediately upon picking up the car on June 4, I called Kia Customer Care and spoke with Karen ** who opened case #**to address the issue. Since it was shortly after 5pm Pacific time, we agreed that a reasonable time for her to investigate the issue and provide a solution would be the following Tuesday, June 8. On Tuesday, June 8 at approximately 1:25pm I received a phone call from Karen. She informed me the dealership has not responded to her and that she would get an answer for me within another day. She did not call back.

Over the weekend of June 12-13, the air conditioning continued to blow hot air for several minutes at random intervals both Saturday and Sunday. I noted the engine temperature gauge was registering below the half way point each time the hot air would start to blow. I called Karen at approximately 6:15am Pacific time on Monday morning June 14 to find out the progress and to let her know I am very angry and want a resolution. She did not answer and I left a voice mail. Three hours later I have not received a return call and tried to call her again. The phone rang multiple times and then went to her voice mail. Rather than leave another voice mail, I pressed 0 and was connected to Robin.

I explained the situation and my frustration. She said she would try to reach Karen and put me on hold for several minutes. When she came back, she said Karen had been in for a couple of hours, but that she wasn't answering. I asked to have the call escalated. Robin told me that a manager would respond within 48-72 business hours. I replied that I was unwilling to wait another 48-72 business hours and demanded she connect me to her supervisor.

She connected me to Tom **, who was uncooperative and downright rude. He told me to call another dealer, take the car in and let them fix it. I asked about a loaner car since I have been without my car for over 9 days out of the past month. He said they don't do loaner cars unless the district manager, Joe **, approves it. I asked him to call Joe ** and get approval, but he refused. He told me that once I have dropped off the car to a dealership, they can call Mr. ** and he can decide then. I asked him if I understood correctly that I was to take my car to another dealership with no alternate means of transportation, leave it there and wait for hours while they try to determine whether they will provide a loaner car or not, whether they can fix the defect or not, and how long it will take them.

He said I understood correctly. I then called and spoke with the service manager at El Monte Kia to arrange to bring my car in. I said I wanted to drop it off and get a loaner or rental. He said they don't do that. I asked him to contact Joe ** and he said he would and that he would call me back. He called back at approximately 11:00AM. I was on another call so it went to voice mail. In the voice mail, he asked me to call back because he didn't want to leave the information in a voice mail.

I returned his call within 10 minutes. He stated that Joe ** wanted to know who gave him my name, that they don't give loaner cars or rental cars as a customer accommodation until they can diagnose the problem, and that I should take the car back to Covina Valley Kia and let them figure out what's wrong. I replied that since Covina Valley Kia has had my car for 9 of the past 28 days and they say we won't do anything else to it because that's the way it's supposed to behave, returning it to them is not an option. Troy at El Monte Kia agreed to make an appointment for Saturday morning of June 19 at 10:30AM. He said I will have to take him on a test drive until the behavior replicates.

I then called Kia Customer Care for the 4th time today. I spoke with Albert who refused to provide me the name of the next person above Tom ** and connected me to Tom again. I relayed to Tom what Troy at El Monte Kia had said. He finally showed some concern about the poor customer service and agreed to escalate this ticket to the district management office. He set an expectation that I should allow two business days for them to research the issue and get back to me. Kia refused to honor the warranty and check any further into the cause of the failing air conditioning.

Throughout the summer it has continued to fail 2-10 times each week for intervals ranging from 2 to 47 minutes. I took the car into Kia El Monte again on Saturday, September 25 because the car was having trouble starting in the morning. I again asked them to check on the air conditioning as well. Two hours later, they called and told me the problem with the car starting is because of the throttle body, but that it is not covered by the 5 year 60,000 bumper to bumper warranty. They also stated that they can find nothing wrong with the air conditioning.

The frustration of Kia failing to honor the warranty on this vehicle has increased my stress level and my doctor has started me on high blood pressure medication. I still have a car I cannot trust to drive for more than a local trip during warm weather because I never know when the A/C will fail and for how long. I have had to waste many hours of time taking this car back and forth to the dealerships for an issue which they should have fixed the first time.

I proceeded to tell Nicole about this and she said she had no idea would get her Uncle. After the 4 time I went over to pick up my brother's car because again they wanted to charge for the problem form the first week owned. I went to talk to Gm upset, asking how could it be possible that this car has been here 4 times for the same thing. Brakes and Rotors. Explaining to him this can't be and something needs to be resolved with this problem.

The SM looked at me not a hi or let's see what we can do, but instead proceeds to threaten me not to yell at his niece ever again. I said, "Excuse me?" He thae proceeded to yell at me and telling me to get out of his showroom and don't ever come back. That is no way to talk to a customer, right or wrong. I have been in retail all my life and I would have been shot by my DM. No matter what his family relationship is at work give him and the other GM to talk to me like that or threaten to tell me what to do. He was not present when this happened and did not even ask me what happened or the problem.

Accuses me of something I did not do and told me to get out and take my car with me! I have never been so appalled. Than when I came back to pick up the car, I went into service where he was laughing and talking about me to his employees. And then said, "Don't ever bring this car back here, we won't fix it or do business with you?

I am not sure what kinds of family business that is? That was no way to treat a customer no matter what! I believe that some sort of action should be taken as how to treat a customer and a discussion on family working together. How upset would you be as a customer? Needless to say, I filed a report with BBB, channel 3 news, consumer affairs and will be contacting my lawyer.

I spoke with over 15 people so far, and for over 300 years of driving total, there has only been one occurrence of another 200 amp main fuse being blown. A friend who does auto work states that the car is ** and KIA needs to address the serious problem of wiring/electronic problems causing the main fuse to blow every couple of months. The car is unreliable, impossible to have passed the so-called 127 point inspection, and I am tired of getting the run-around from KIA and dealers involved. I am currently seeking others with ongoing electrical problems for a class action suit against KIA.

So then I go to get it and they tell me that I owe a bill for the tear down and it is 400 so that is when Mike and my step dad have words because their have been several lies told around this car. So then that is why they show my step father up under the hood and there is some water damage. Now after 2 weeks, I have no car and no job. I lost my job and couldn't get to my doctor's appointments. I am on 10 meds and I had to change appointments around and was under a great deal of stress from this issue. I got a phone call today and they are saying I still owe 1900 to fix the car with 10 percent off of the parts. Don't know what to do.

He suggested that the only way they could start the process was to have some papers with signatures and money down. My father was driving me that day and lives 25 miles away and could only make one more trip. I told Ross *** I would go over the papers later and let him do an electronic withdrawal of $500. After work I came back to KIA and they said the keys were locked up for the day and they gave me a loaner to drive.

I called before returning and the car was ready. I was handed the keys and paperwork, later if I was asked by my father for a contract, and could not have one. On 08/26/2010, Scott *** called and wanted to get me to sign some reduced adjusted interest rate papers. He said he would not deposit the $500 check I sent until I came in to sign the papers. I could not leave work and he gave me Ian **** number. I asked my father to call Mr. **** to see what this was about. He told me Ian ** informed him that I needed a co-signer or bring the car back or they would send a truck to pick it up. Mr.*** also informed him I needed $4300 to keep the deal the way it is. I asked my father to talk to my mom and this is what happened.

Over the weekend, my ex-wife said she would co-sign for my son. She has excellent credit. Scott **** told me the rates and the car payment would go down. My ex-wife called from the dealership and was told me they said the payments would remain the same and they were trying to sell here add on insurance. The interest rate would be over 14%; they claim it was the same bank that financed her house. What a bunch of clowns was she dealing with? She got very upset and told them she would get her own financing. She asked for a copy of the contract and the loan amount. They told her there was never a contract. We came to a mutual conclusion. These guys are crooks and cannot be trusted.

She got the financing at around 7% in less than half an hour with my son as the primary with payments less than $300 with no money down. The only reason to buy this Jeep was too much time wasted by these crooks to start over again.

On 09/18/2010, my ex-wife and son returned to Cobb County Kia with the payoff check. Ross *** informed her that they would not sell her the car unless she would rescind her complaint to the Better Business Bureau in a letter. She formulated a generic letter because she felt threatened and my son needed the Jeep to get to work. She had the car in her possession and a signed sales agreement. She just wanted to leave. I also have a complaint against Cobb County Kia and they never called me or wrote me a letter.

I bought 2395.00 dollars worth of useless warranties and never knew it untill I went over the papers when we got home. It is a shame that a person that works for the dealer can ruin the happy moment of getting a new car.

They then told me that because the "computer" said no, it was too late to get a reversal on the decision. I do not understand this. I have been a very good customer. I love your product and wanted to upgrade my vehicle but nobody seemed interested in helping me! So, I will wait for a few months and go to another dealership for another car. Maybe Hyundai! Thank you for your time! I was not able to upgrade my vehicle and I am very confused as to why this has happened!

I was told that I was only going to be paying on my car for 48 months. Wrong, I wasn't aware till I looked my credit up and had seen that it was a 60-month lease. I was told my contract would be mailed to me after my co-signer signed everything. Wrong, I never got my contract. I dealt with all of that; I had no choice and I learned to love my car even though I am paying twice the sticker price. It wasn't until last week when I had just pulled into my driveway when under my hood, it suddenly caught on fire.

I made a report with Kia headquarters right away and towed my car to Kia of Lewisville. I was told they would investigate it and if it turned out to be a manufacturer's defect they would fix it. My car doesn't even have 50,000 miles on it yet. I was told they would find something out and notify me within 24 to 48 hours. It has been a week and I have heard nothing. When I called, the only thing I have gotten back is a message stating that no one has even looked at my car. I am missing work, school, kids football practice, and doctors appointments because of this.

I wanted to get my son back on the road so he could return for work. I was also told that the part in question (a wheel stud $3 to $5) was not in stock and it would take a week to get it. This was towards the end of the day so I called local auto parts stores and located wheel studs from two different stores. I purchased one from Car-Quest. I made an appointment for the following day. When I arrived at Kia for the service with my part, I again pursued a warranty claim. Now I am told that they could not honor the warranty because I did not buy the part from Kia (they couldn't even get the part). My interest was to get my son home safely so I agreed to pay. After speaking with Kocourek and Kia after the service was performed each credited the other for responsibility. Kocourek doesn't represent Kia and vice versa. We left the car there and went out for lunch.

We returned in less than an hour and the car was out of the shop waiting. It was completed. The job performed was able to be done by a two week Tech student (I've done it myself in the past. ) Kocourek charged me $180.00 for one hour of work for service that is covered by a bogus warranty with Kia Motors. My son did not buy this vehicle from Kocourek but a dealership in Rockport, SC. They do represent Kia Motors, however. This is evident due to the sign at their business which indicates Kia Motors. They have price gouged me. Any other make of vehicle could be serviced at any reputable Wausau auto service provider but the Kia requires special tools.

So we were forced to do business with a crooked dealer representing a crooked auto manufacturer. I don't know of another auto service provider that takes advantage of customers as they do. The warranty states that the drive train is covered for 100,000 miles, it clearly does not. Kia Motors and Kocourek Kia are cheating their customers. The car was repaired for an unreasonable price. Kia Motors and Kocourek Kia Motors did not honor the warranty agreed upon with purchase of vehicle.

My 2009 Kia Spectra with 18300 km was a total write off. My neck & back are injured and I received medical care for a preexisting heart valve problem. I was unable to breathe properly and was kept in emergency care at the hospital all day on oxygen to get it under control. My complaint is that the air bags did not deploy. The vehicle was damaged beyond repair and the front bumper was torn off completely and the air bags should have been triggered to deploy. The air bags could have prevented or reduced the injuries I received. I felt safe because the vehicle had air bags. How wrong I was. I want to let all KIA owners know that in a front collision the airbag may not be there for you. I had a perfect driving record until now.

We have filed complaints with KIA and NHTSA. The crash was investigated by the South Carolina Highway Patrol with the fleeing vehicles operator and owner apprehended due to the diligence by witnesses who pursued the vehicle resulting in apprehension and charges placed against him. This was a new vehicle and the resulting economic as well as the physical injury costs are unbelievable. Of particular note, the operator of the fleeing vehicle did not have a driver's license, was uninsured and illegal.

Anyway, turns out that I'm the one at fault according to Kia customer care and service managers at the Kia Depot in Santa Ana, CA. Since the Kia cooling system failed and Kia water reservoir caused the problem, Kia should cover the cost of engine replacement or at least consider an extreme discount. Unfortunately, they ruled that I'm completely at fault and refuse to assist in any way. With that kind of attitude and lack of compassion for their customers, why in my right mind would a spend I dime let alone $5000 to replace the engine and catalytic converters? Never buy from Kia or Hyundai! They don't stand by their product and will worm their way out of any and all warranty issues!

This car only has 600 miles on it and they are completely disassembling the engine. I expressed my anger over this and told them I did not want the car even after the repair, they told me to contact KIA and let them know my concerns. I did call KIAs customer service and told them the following, I do not want a brand new car that just has been ripped apart and reassembled. With so few miles on the car this is clearly an assembly line issue and why should I pay $20000 for a car with this type of defect. As a result of this repair I anticipate additional problems due to the fact that so many pieces of the engine have been removed and there is no guaranty that this will be reassembled without something going wrong down the road. I also anticipate many more visits to KIA for follow-up repairs; this is not why I purchased a new car.

They assured me that they will stand behind the repair but would not address the idea of replacing it. My contact at KIA is Steve, I am angered over this because I purchased a new car to avoid the constant repairs I have experienced with my previous car and now I have a new car that is in far worse shape than my old car.

It is my opinion that the simple thing to do is replacing the car and uses this defect as a means to correct this problem either at the plant or with the vendor that may have supplied them with the defective part. I am at the beginning stages of this and I am not sure if this is the time to contact you but I would appreciate some advice on handling this and what path I should take to get this resolved.

My grandpa who is my co-signer who also owns a Kia and loves it took my vehicle in again to discuss the matter. They gave him the number for the head people and talked with them and they said they would call him back. He has been waiting for three weeks now! They are trying to blame me saying it's my fault and I must be driving on gravel roads a lot. I do not drive on gravel! I was also at the mall one day and seen a red Kia soul in the parking lot. I went up to it and lo and behold the vehicle had paint chips in it! If Kia doesn't fix this problem my two family members that own Kia vehicles will no longer be taking business to them

I called Riverside Kia, now they want to charge me $99 just to look at it, and can not do it this Saturday. Just a terrible company with no service of any kind. I call Kia depot in Santa Ana, they will not look at diagnostic for a/c unit on weekends, only Monday to Friday with appointments.

People, lets face the fact, people who worked Monday through Friday to pay for a piece of junk car like a Rio doesn't have many options when they can take time off work. I now know what a mistake I make purchasing a Kia. I am sucker,and I am stuck with it. So here is warning to everyone else, do not buy Kia. It will break down on you within months. Warranty will not cover the time you lost trying to fix their junk, or the frustrations, or the knowledge of what a mistake you make with your hard yearn money. Kia Motors America in Irvine does not have weekend hours, where most good, hard working people like me would normally have time to seek help with their car issues. No answer. No service. Maybe that should be Kia's new company logo.

I contacted Kia as they "boast" about their so called 10yr 100,000 mile warranty on every vehicle. They say they stand behind their product. Ha! It doesn't follow the vehicle if it is sold. Well duh, people will generally sell or try to rid themselves of a bad car after 1 or 2 major repairs. Warranty void. So I asked the guy at Kia what's the difference whether the vehicle has a new owner or not. It's still well under 10 years, as well as under 100,000 miles. The product is still the same. Of course no answer. Just a "I'm sorry sir." Don't ever buy a kia.

The service manager spoke with the district manager. Oh, and a side note, they did not call me back like they said, either time. I finally called them after 4 days of not hearing from them, and the second time, when he didn't call back, I called him back the next day. That's when he informed me that he had spoken to the district manager, and that they were not gonna cover any of the cost, as it was no longer under warranty. I again explained that it was under warranty the first time I took it in for the same sounding problem, and it is obvious the true problem was not resolved.

They replied that they were sorry, but could do nothing about it. I then called the customer service 800 number, where I was informed that the district manager has the last word, and if he said there was nothing Kia could do, then that's that. So I am attempting to find someone higher up to speak to, but have not, as of yet, but will keep trying. Thank you for your time, and for providing this service.

However, there was no way to correct the problem and that I should contact Kia service. The following morning I called Kia of Mentor, OH and was told that they don't do alignments there but they send all their cars to Bob's Towing and Garage in Painesville. I made an appointment with Bob's Garage and found out the Sears manager was correct, there was no fix to correct the back end.

I then proceeded to write a letter to Kia's president and was referred to the Kia Regional office. After a few weeks, I was told the engineers are looking into the problem and they have found a way to correct the problem and the alignment would be free as soon as the parts come in. That was over a month ago and I am still waiting. In the meantime, I have another set of tires that are destroyed so I also requested a new set of tires. The car is out of alignment that it shakes when it goes down the street and the noise is so loud that I can't even hear the radio.

The car is not safe to drive but I can not afford to rent a car. I recently had neck surgery and fear for my life every time I am in this car. I have asked for a replacement car and would be satisfied with having the problem being resolved but Kia has done nothing. Please help. I have Matt's number at home and will furnish it to anyone who can help. This car should be recalled.

In March 2010, my engine had failed with approx 46,666 miles. I took it to Ricart Ford and was told the engine need to be replaced with a quote of $5,000 to $6,000 to fix it with a used engine. A Kia Representative came out and looked at the engine and rejected the claim while the vehicle warranty was still in effect, knowing the Kia new car warranty covers were crucial to me and I thought it would help me to save money. The basic warranty covers everything except items that are subject to wear and tear or replacement in the ordinary course of vehicle ownership, such as oil and air filters, wiper blades and brake pads. Tires and batteries are often excluded, but usually have their own warranty provided by the manufacturers of those items. Emissions equipment is required by Federal law to be covered for five years or 50,000 miles. I also have roadside assistance. Many manufacturers provide a service that will rescue you if your car leaves you stranded, even if it's your fault. Lock yourself out of your car? Run out of gas? Got a flat tire? A call to the manufacturer's toll-free number will result in somebody showing up who can help you out.

I have been keeping up with the oil changes every 3,000 miles, head and tail lights every two month. The air conditioner stopped working, windshield motor stopped working and the timing belt broke and the engine failed. I've shown proof of the oil changes receipts from Jiffy lube and others receipts from my brother who had also changed my oils and filters. I was told by the Kia representative that the engine would not be covered because of the oil changes that was not properly done. He also said go back to Jiffy Lube and your brother to ask them to pay for your engine. What was happening to my warranty with Kia? This is a joke.

The air conditioner, and windshield motor are covered but I need to pay for the engine before KIA can replace my air conditioner, windshield motor and other misc on my car.

My car is under warranty and I don't think Kia is playing fair game by sticking me with a bill of $5,000 to replace with a used engine. I paid car notes and cannot afford to replace my engine. I need help to fight Kia to replace my engine, air conditioner, windshield motor and head and tail lights that are covered under my warranty.

About four months later, it left me stranded at my daughter's school when picking her up. I had to have the alternator replaced. That was due to wrong size installed to begin with. Not long after that I would notice the weird jerking when it shifted so I took it in. Of course they said that that was normal. So I ignored it after complaining several times. Not much later, I also started noticing the brakes weren't working right. It was like it didn't want to stop. I almost ran some stop signs at low speeds. Scary! Of course they are fine nothing wrong with it. So I ignored it and I am scared to death that one of these days, it will kill us or others.

I don't know what year I am at but it is now stalling on me or not wanting to start still under warranty, they can't find anything wrong with it and the engine light didn't even come on. Now it's worse that they even looked at it. I almost crash into my neighbor's yard, the engine just died in the middle of a sharp curve. I called my husband then I called the dealership. I am hot! I took it in, they can't find anything wrong again. It's running erratically, now RPMs are up and down all over the place. Finally it won't start in my driveway. My husband is now mad as ever. We called them up and they told us to bring it in. Thank god we got it to start. The coils were rusted out and so were the spark plugs.

I want to get rid of this vehicle but we were still paying on it. Another year went buy with more of the same, it likes to stall out still, but they won't even look at it until we pay for the $30,000 maintenance that needs to be done. A thousand dollars later and they don't know what's wrong with it. Okay! It's running fine, not a problem. Thank goodness. Uh-oh! Year 2009, now that the warranty doesn't cover crap. I hate this van. In the past year we have had to totally replace the windshield wiper system, fix the transmission, replace the brakes even though they looked fine, front end alignment, replace struts. Now at about 90,000 miles, the engine sounds like it is going to blow. Oh yes, my air bag light is now on. I haven't taken it in yet.

I don't know if I have forgotten anything but I am sure that I have. LOL! We found a flashlight in the engine, and bolts missing. The firewall, I think that is what it is called, is falling down. Such good service. Every time they touch, it something else breaks. Don't take it to the dealers. Go to somebody else. It doesn't brake (as) fast. And it won't cost as much. If we go a long distance, we take our old truck, I believe it is an 1988- much more dependable.

The most recent issue (of which I'm afraid to go to the service center for) is the broken driver's door which means either someone must open the door for me or I must open the window to let myself out. My issues with the Kia Service center date back to the problem with the wheel bearing, a tire rotation that I paid for and my husband could tell did not take place, but we could not prove, and the most recent issue with the weather stripping in the door. I went to the service center to find out about getting my stripping repaired and the rep told me that I could have it repaired at no cost as long as my car had less than 60,000 miles on it. So I made an appointment to come back. When I came back, I was told that I had to order a new strip which would cost me $60 plus installation and the rep claimed my car looked like someone tried to break in through the passenger door, but the dents were from having to slam the door because of the issue with the stripping not in place. Additionally, when I went for an oil change after receiving my new plates, I asked if they could install them for me, but I was told that because I had not purchased my car through Evergreen Kia, they could not do that service for me. I'm highly frustrated with everything Kia and cannot wait until I can afford a different car.

Let's reiterate. This payoff paperwork, payoff check, small check to cover any interest accrued for a week same envelope, followed instructions as payoff paperwork required, money clears both banks as of 4/19/2010. Yet, they don't know what to do with the funds, same envelope with paperwork and I was never notified there was a problem. Now, it's 5/11/2010. They are going to apply the funds so I am told and it will take another 15 days to get my title for the car.

This is bad business and a poor way to run a company that represents a major auto manufacturing. I bet they don't know what's going on in their name. Thank you very much. PS, I have had three Hyundai's and this is my second Kia. Know this, if anything goes wrong with Kia finance and my title, I will have to go to the news. Nothing to do with you. Thanks again

This is a very dangerous problem. Had the driver of the vehicle been a smoker and opened the trunk or had the windows closed without ventilation, the mechanic said the car could have been involved in an explosive situation. But since December 2006, KIA has not corrected this or made an attempt to repair this problem correctly. Be careful in your choice of vehicles. I have never had a problem with an auto/truck like this nor have I ever experienced a lack of assistance by a manufacturer as I have with KIA. I guess KIA stands for "Kick in **" if you have a problem.

Finally, he took it on a two-minute test drive, came back and said he didn't find anything wrong with it and since the engine light wasn't on, there was nothing they could do about it. I politely took my keys saying to myself I will never buy a Kia again. If this vehicle continues to trouble me, I'm going to the builders and tell them how I feel since the manager here really doesn't care what happens to me or my son. If he did, they would have provided me with a diagnostic test to check the vehicle. It was after six when I got there and the service department was about to close so that's probably why they rushed the whole "checking of my car". It makes you think.

I discussed this with the service person last week and he informed me this is how the new cars are. I know different. Also the paint is peeling off the car front bumper. There are many scratches on the hood of the car which they told me I could buff out so the weather got better and my nephew told me he would not try to buff the car because the scratches look to deep.

Also the battery had to be changed at 21,500 miles, so I drove it for approximately 1,000 miles before I needed a new battery. Also when I purchased the car, they informed me all four tires where new. When they gave me the detail report only 3 tires where new. When I questioned the manager he stated the salesman made a mistake.

Also the seat belt needed a piece, they did order that. I have been driving for 44 years and never had a car where the paint peels off or the brakes do not feel okay or the car accelerates so fast. My niece has a new car and it dose not accelerate like this car and I just turned in a Saturn leased car 2006, no problems. They are telling me I may need to pay for the painting of the car. I will write a new complaint after Saturday if they think I am going to pay.

I tried to get in touch with Kia but got nothing until someone suggested that I write to the corporate office. We have purchased 3 Kias and are driving 3 right now. My husband's Kia Rio which is older than my vehicle and the body is fine. When go to trade this car, I will get much less now. I am very upset with my car dealer as the Kia is just a toy for them as they spent a ton of money to build a dealership for high end cars--it looks like a castle. I will take this as far as I can to get results. If one spend that kind on money on a vehicle, they should get fair treatment whether it is a Kia or a BMW.

and it would cost $30. I told my daughter that is was not due for this service and considering what was just discovered, an oil change at no cost made sense to me. Well, they refused--they said that they were not in the business to give free oil changes (yes, they really did say this).

I called their headquarters and the "service rep" told me this was a maintenance issue and was not covered. Even though KIA did not put oil in the car and added windshield wiper fluid for good measure. He repeated that they were not responsible for maintenance issues, only warranty issues and he could not tell the dealer to do otherwise. So I am the owner of a brand new car that I am scared will fall apart before the year is out.

Now, it's almost four months and I do not know if when I'll receive this car. I'm wondering if this is a normal process for all Kia's around the world or this is something only in Egypt. And why they told me that it will takes from 2-3 months to receive the car and it's four months and no one gives me a fixed date to receive the car in spite of the car is available in many showrooms? I can feel that Kia name is committed to its word but this is not the case in Egypt. Kindly I need to know if there is a fixed date for delivery or it's a normal process that no date can be fixed for such request. Waiting for your reply.

It now has 100,040 miles (out of warranty). I don't know how they can sell the Kia autos and steal you blind at the service department. Nothing is ever under warranty (nothing is considered the drive train). Even though it is bumper to bumper warranty, they find a way around it. The list goes on and on. Radiator overflow tank replaced. Drive shaft replaced. Water Pump replaced. You get it out of shop for one thing and then it leads to another problem that they say is not related. Although they had to take that part off to replace the bad part. They damage more than they repair. Unhappy Foreign auto customer going back to the Good Old American auto. One time foreign auto buyer.

Now I pay to swap out my own head-lights. I also asked a dealer (non-Kia dealer) to look at a few issues I had with it, and they couldn't because, his words, it took special parts he didn't' have. I had to take it to a Kia dealer. So I did. That dealer never did fix my dome light. They got it to turn on again, with the advice of..."Don't touch it or it will shut off again." Needless to say, with a 5-year-old, it was touched and shut off and when I went back, it was out of warranty.

I recently did a car fax for the first time on my 2005 Kia Sorento, and learned that the SUV didn't even have 2,000 miles on it before it was taken in for electrical problems. It was taken in 4 or 5 times before the first owner sold it. I was the second owner. I bought the car from the same dealer that got the car brand new. They checked the electrical wiring every time the fist owner brought it in. I was shocked to see how many times my car was looked at, by two different dealers and the problem still exist.

It's now obvious that this car was made with this electrical problem, if it was first checked out after only 2,000 miles. I get the preventative maintenance on the car. It has its normal wear and tear, however this ongoing issue of no dome light, flickering clock and replacing head-light is getting old. Can I do anything to get these things fixed without taking it out of my pocket? It was a problem, before it was my problem. SUV currently has 130,000 miles on it.

They called back the 6th and said they would get back to me on the 8th. Today is March 17 and no one has returned my calls or answered any of my questions about my car. I would like my car equipped as I purchased it. I have the next 5 years to pay for upgrades that were never built in at the factory, yet myself and the other 1500 limited edition purchasers have assumed the car is equipped as listed. I have a limited edition car, that is missing some of its limited edition factory installed equipment. Resale will be lower if not fixed, plus I already paid for the package when I bought the car.

By the time I figured out the problem, I was out of the bumper to bumper warranty. Water was leaking into the door panels and caused the wires to short. At this time, the speakers crackle horribly all the time. So listening to the radio or CD's is impossible. I had regular oil changes done, but I didn't take it to the dealership for that. I never received any information from Kia or the dealership in regards to scheduled maintenance. I commute for work so in October of 2009, I had 83,000 miles on my car. Now when I took it in for oil changes, the mechanics checked my belts and they never saw any problems. I was driving home on Halloween night when I heard a clunk and all the warning lights on the dash came on. The car died right there on the side of the road.

After it was towed to the dealership, I was told that the timing belt had broken and now the whole engine needed to be replaced. Even though I was still under the power train warranty, I was informed that the timing belt is not covered under the warranty since it's a maintenance item and therefore replacing the engine would not be covered. I towed it home and had a friend look at it. When he opened the hood, he noticed that the engine cover hadn't even been removed and the timing belt was still in place. When I called the dealership back, they said it had stripped.

Looking online I found out that it was a known issue with Kia vehicles. That a lot of Kia and Hyundai models were having the same problem with the timing belt stripping out at 65,000 to 80,000 miles. However, at no time did Kia call or write to let its customers know that if they didn't replace the timing belt right on time that when it went, it would cause so much damage to the pistons and head that the whole engine would have to be replaced.

I called Kia customer service and was told in no uncertain terms that they would not help at all with the repairs or in any way help with what was still owed on the vehicle. I was quoted $4500 to $4800 to replace the engine. I found out that the book value for my vehicle is only $4500 in good running condition. I still owe $7400 on it. I am not able to afford the repairs so at this time I have a vehicle that is completely undrivable and no way to buy another car because I still owe too much on the Kia. So now I'm having to beg and borrow rides to get back and forth to work just so I can pay my other bills.

It is a continuous problem, and as soon as I have enough money, I am going to replace the car. It is very disappointing, because the car does not have a lot of mileage, and the brakes should not have failed so soon! I hit the front right of a column when parking, because the car wouldn't stop. I was crawling (maybe 1-2 mph). The damage is slight, but it should not have happened. There have been a couple of other near misses, because the car wouldn't stop. Fortunately, I am a very careful driver.

So for the past year, the car has been parked at the Kia dealer at Global Auto Mall. They refuse to fix it even though the car only has less than 60,000 miles. Their warranty says 100,000 miles. My car doesn't even come close to it.

I have been without my car since 2008. The car is paid for. I have been out of work for a year and half and I'm just collecting unemployment. I didn't have the money to repair it.

100,000 mile warranty my **. Everything is going at 60,000 miles. Now, the car has 63,000 and now they say would have been covered at 60,000. I took it for an oil change and one of the dealerships stated that I needed maintenance around a $1,000 at 45,000 miles. They were annoyed when I did not schedule an appointment to have fixed. They actually called me up, complaining that I missed a scheduled appointment when I never had one.

I traded in a car and I'm taking the loss. The car is a tin can. Do not buy this. The 100,000 mile warranty is if you service your car through the dealership all the time. They could have brought a Lexus if I did that! Do not purchase from them.

The owner's hand book said to have the timing belt inspected at 60k/90k miles and replaced at 110k miles. So now, I am making payments on a car that blew itself up by design. If the owner's hand book said that the motor was not a tolerance motor, or could be damaged by a failed timing belt, I would have changed the belt out every 25k miles. Knowing what a non-tolerance motor does to itself.

On Dec 19th 2009, on my way to work, my KIA Rondo, on a 2-lane country road, wet pavement, light sprinkles and cold, quickly lost control when I swayed a little too far on the right side shoulder. The vehicle swerved a little before going into the next lane heading straight to the steep cliff. I jerked the wheel to the right and that's when the rollover started. I rolled over twice and not one air-bag deployed. If it wasn't for my seat-belt, I wouldn't be here. My car is a total loss and looked as if it had been smashed in every direction. The front was smashed as if I had a head on collision and the left side of the car was crinkled like aluminum foil. No side curtains, no front, no side doors and rear passenger airbags deployed. I'm grateful my two children and my husband weren't in the car because they probably wouldn't had made it. Just about all windows were broken and shattered and everything was flung out of the car.

I suffered a severe head injury, 6" laceration with skull exposed on left side of head, horrible whiplash and concussion. I haven't been able to go back to work yet and it's been 6 weeks. I am a nurse and unfortunately, no disability insurance. I believe this "false sense of security" sold to me by the KIA Store has damaged me for life.

I bought my 2004 Kia Rio and now, January 29th 2010, it have only 53,000 miles on it. I have had to have the engine replaced, the sun visor driver's side twice, and the engine mount bolt came almost all the way out. I heard this terrible noise for a week and thought that it was my muffler, etc. Stay away from Kia's!

However, less than 6 months later, the wheel bearings were totally shot and the tires were ruined. We have been told it will cost us about $3500 to get everything fixed by Kia and nothing is, of course, under warranty although outside vendors have told us they see these two issues constantly from the Kia Sedonna 2002 line.

I now have a 1998 Oldsmobile that I bought used and only attempt to use the Kia if the Oldsmobile is in the shop, which almost never happens. I'd sell the Kia but I don't want to stick someone else with this piece of junk! I can't tell you the repairs I've incurred because I get so upset that I can't think clearly anymore or think of the names of the parts that have had to be replaced. Okay, sorry, I'm upset and rambling again. The only thing Kia has done is pay 3 of the car payments, then told me that the last transmission would have a 100,000 mile warranty on it and then backed out when it looked like I might need a new one last year.

This guy and Kia Motors Egypt now has a bad reputation and I began to convince my friends to buy other models from respectable companies like Toyota or Nissan as this never happens with their customers. They advise me to contact the main company as a last solution and see what is their response and if they respect their customers or not.

I have been left without a vehicle, stranded in the middle of nowhere with no one to call. I have been left to fend for myself for a ride back to my home every time it has stalled on me and not started. I was injured so badly from the accident that I now have herniated disc damage in my lower back neck and torn ligaments in my left shoulder and neck. Not to mention the pain of knowing I am stuck till I owe less than the car is worth, which will not happen considering it lost its value every time I took it to the dealership to get repaired.

I took the car in for a 60K mile warranty work (not cheap by the way). I again complained to Parsons Kia that the transmission did not seem right, and told them it would clunk - again, they said there was nothing wrong. About a week or two after I had my car in for the warranty work, that I paid for, the car would not start. I took the car back to Kia and again told them that there was something wrong with the transmission. I had a friend drive it and he noticed it too. So, it went back to Kia for 1) not starting, and 2) the transmission or something as I said was most wrong!

Well, after 3 plus weeks, Kia put on and off my front axle, replaced my transfer case. I got the car back. Within a day, I called back Parsons Kia. I told them the car shimmied and did not shift right. I took back the car. I was told again that there was nothing wrong. It was my tires. I had my tires balanced and rotated at Costco. I had purchased very good tires and my tires are good and have several miles on them, 30K at least according to Costco.

Well, here we are ... My car went to Kia again. My latest trip was on August 7, 2009. Still, they could not find anything wrong with my transmission. I told them the clutch was tight, it still shimmied, and I could not shift into third and the car clunked at low speeds. Kia said there was nothing they could find. If they drove it, like I suggested, they would have noticed it, it's very noticeable!

I took my car to Hyundai , a related company to Kia. Guess what? My transmission is shot, third gear is nearly gone! The gears were replaced with a new transfer case. According to Hyundai, my estimate to get it fixed is $4,700. This car is still under warranty. I have 74K miles. My feeling is Kia wants me to go over the 100K so they won't have to pay for the transmission.