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Kia Optima

Kia Optima

 4.0/5 (530 ratings)
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About Kia Optima

The Kia Optima is a mid-size sedan with hybrid options. Read more Kia reviews to learn about other models.


Overall Satisfaction Rating

  • 5 stars
  • 4 stars
  • 3 stars
  • 2 stars
  • 1 stars
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Kia Optima Reviews

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Page 1 Reviews 0 - 10
Rated with 1 star
Verified Reviewer
Original review: Jan. 18, 2022

Criminals! Whoever passed the engineering for the engines should be sued, fired and/or facing jail time for neglect and knowingly selling these vehicles to families putting us at risk daily . My engine died on highway. I am lucky to have survived and no help with towing exspense, 44 day car rental, nothing! And they have never called me back ever from 3 months ago. They give everyone the runaround. Buyer BewAre!!!!

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Rated with 1 star
Verified Reviewer
Original review: Nov. 30, 2021

Kia does not stand behind the product if you do your own Is preventative maintenance. At approximately 99000 miles we noticed spot knocking so we took it into the dealership. We were told that there is a software update for the Knox sensor. Which was performed and ever since it's been consuming oil. A lot of oil. 1-2 quarts within about 500 miles. Now 10000 miles after software update vehicle has vehicle has a hole burnt and valve was not offered any goodwill even though the vehicle only has 110000 miles on it and we've bought 3 Kias. We basically was told being that we do our own maintenance and provided documents showing that we did good PM maintenance that Since we don't do it with the dealership no assistance would be provided. Never again. I will never buy a Kia or product again. Don't waste your time. $3000 for the repair.

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    Rated with 1 star
    Verified Reviewer
    Original review: March 16, 2021

    Don’t buy a KIA ever!!!! I lease a 2019 KIA OPTIMA and was recently in an accident. The car has been sitting in a body shop waiting for a front headlight assembly for 6 weeks now. KIA does not have the part or do they know when the part will become available. This has not stopped KIA from collecting their monthly payment nor taking responsibility for their mistake. Every week they keep moving the estimated delivery date of the part, but when I ask for a tracking number one cannot be provided. How is it possible for a car manufacture not to have parts for a 2 year old car anywhere in the US? How is it possible that KIA won’t give me a loaner since it’s their fault I don’t have my car? I have endure weeks of frustration, and against with no clear answer on when I will have my car back. I don’t know what are my legal options if any at this moment. All I can do at this moment is voice my anger and hopefully help someone avoid the situation I find myself in.

    2 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: Sept. 29, 2020

    My boyfriend has a recall on his car and it is a fire hazard so we had to arrange for the car to be towed to the nearest KIA dealership. When I called on a Friday to set all of it up they refused to give him a rental car for more than 3 days without him paying the rest out of pocket for something that is a recall on their cars when they could not even get the vehicle in to be located at for at least 2 weeks. Then I arranged the tow for the following Monday and they stated I would have free tow. Just have them call the customer service number and they would be here between 12-12:30.

    They never showed up that day so around 1pm I called and the lady I spoke with told me there was no records showing a tow scheduled for that vehicle that day but she would be happy to help me get something set up, while we were setting up a new tow she tried to tell me it was $94, I told her that I was told to have them call the customer service number and the documented that the fee would be waived, after 10 minutes of being on hold I was told that there was no documentation of that so it would be $94 which I told her I was not paying that when the recall is a mistake on their behalf. She put me on hold for like 20 minutes trying to get that fee waived. When she came back she had no answers for me but she would call me back. I never received a call back so I called again.

    The first time I spoke with the Manager named Bonnie and another associate which was supposed to arrange the new tow and she hung up on me, then I called back to see what was going on and she then scheduled it without telling me when. So I asked to speak with that associate and the manager again and I was transferred to roadside assistance even after I stated that I did not want to speak with them. I hung up. Called back a 3rd time and that lady was very rude trying to tell me that they couldn't do anything. I had to talk with roadside assistance, I then told her that I would like to speak with the manager again, she said she was busy and would call me back.

    When she called back I explained the whole situation to her and I just feel as if my whole struggle trying to resolve the issue they caused was dismissed, but she offered to reset up the tow for a time that worked out with my scheduled, so we did but couldn't not give me any confirmation that she set it up. Now we will wait and see if they actually show up to tow the vehicle today. All in all I had a very bad experience with this company and nothing but problems with this vehicle so we will be getting rid of it as soon as we get the chance!!

    8 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: April 9, 2020

    Engine Failure - Knocking Noise. Bought a used 2015 Optima hybrid Ex, from Honda Dealer in Riverside CA., my 16 year old son really wanted this car and had saved since he was 13yrs old. My husband and I match what he saved to help him buy the car of his dreams. Wish I would have done my due diligence with my research to know that Kia has known about this engine issue and continues to not stand behind their 10yr/100,000 mile powertrain warranty.

    After 4 short months and 82,000 miles the engine started making a loud knocking noise while my son was driving home from school (with no warning). Towed the vehicle to our local mechanic who diagnosed complete engine failure, no oil in the car. No check engine light, No oil pressure light, nothing. We have maintenance record from dealer showing full inspection plus oil change had been completed on the car when we bought it at 79, 781 miles. How does the engine suck up that much synthetic oil in 4 month and 2k miles. Now we have a car just sitting at the shop, my poor son doesn't have 6k to replace the engine. Kia needs to take ownership and recall all the models due to their faulty engines! Buyer beware - DON'T BUY A KIA!

    10 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: Feb. 7, 2020

    Bought a new Optima hybrid, from Kia in Burlington Ma., one of the reasons was a 10yr 100,000 mile warranty. After 7 yrs. and 75,000 miles the engine seized up (with no warning). No check engine light, No oil pressure light, nothing. Then they spent three weeks determining the problem that it needs a new engine and won't be covered under warranty.

    13 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: Jan. 8, 2020

    My Kia Optima has been in the shop for over 5 months now for warranty repairs. Kia has pushed back the arrival of the necessary part 7 times now, and I have to continue hounding them to get a simple update. My patience has run out with them, which is why I'm posting here. I have zero confidence in the company and dealerships (Berwyn Kia-outside Chicago). Neither corporate or the dealership are capable of providing accurate information, and they blame each other for the delays. 100% BS operation. DO NOT BUY A KIA.

    20 people found this review helpful
    Rated with 5 stars
    Verified Reviewer
    Original review: Dec. 15, 2019

    My Kia is a sharp looking vehicle and has some exceptional features which include automatic folding side mirrors, full sunroof, heated seats and steering wheel and a glove box that keeps water cool. It rides and handles very smoothly, has power to accelerate when needed and seats 5 comfortably along with charging plugs in the back seats. Trunk is quite roomy as well. I love it!

    7 people found this review helpful
    Rated with 5 stars
    Verified Reviewer
    Original review: Dec. 14, 2019

    I bought my Kia as a second car. I love it! It handles amazing and the power of the 4-cylinder motor surprises me everyday. It's comfortable though not tricked out in full luxury. I can get 500 miles per tank of gas. It's roomy enough without feeling overly large. I can't say enough about this car!

    4 people found this review helpful
    Rated with 5 stars
    Verified Reviewer
    Original review: Nov. 30, 2019

    This has been the best car company to deal with. They truly go the extra mile when it comes to customer satisfaction. When I was informed of a recall for a possible problem with the engine, they did everything to thoroughly check my car and extended the warranty on the engine to "Lifetime"! I've never had issue one with the car and I will be going to Kia for any future purchases.

    5 people found this review helpful
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    Kia Optima Company Information

    Company Name:
    Kia Optima
    Website:
    www.kia.com