Kia Optima

On November 3rd I was driving down the highway with my 5-year-old and the while car lost power and shut down on me. As if that's not scary enough I pull over and under the hood is on fire!! I get it towed to the Kia dealership because I'm still paying on this car and they call that day, ask what happened and told me they'd get back to me by the next day. 2 days go by and I hear nothing so I call back and they read over the notes in the case and said it was sent to the consumer national affairs because of the fire had to be further investigated.

Also tells me my motor is seized and it's a known issue with the manufacturer they go thru for the motors so there's some extended lifetime warranty on some motor parts so they were trying to get that covered. Ok cool. In the meantime, I find out there is a recall on the car for fire-related problems with brake fluid leaking or something. I ask for a rental and he said he has to speak to a service manager and will call me back. I wait a week and call again at this point I'm calling a couple times a week because I'm getting nowhere. They can tell me absolutely nothing and they finally get sick of me and give me the number to the cna people.

I've since been calling them for almost 3 weeks now and same story. They can tell me anything, can't give me a phone number, nothing, said that my case was assigned to a case manager and she'll have to reach out. After calling multiple times they claim that she did try to reach out and had the wrong phone number for me so she called the dealership twice to get the right number and couldn't get thru to them. So I give these people my correct number (which they've called me back on multiple times prior) and they supposedly send an email to the case manager supervisor. I was promised a call back the weds before Thanksgiving and nothing.

Call back that following Monday and they now say there's a note in there she's to call me Dec 8th. This is now A MONTH they've had my car with no clue what's going on and no rental. I wait all day by the phone the 8th and nothing. Call twice and get hung up on both times. Call back ok the 9th and rep I spoke to is now saying my case manager is saying she called and left me a voice mail on the 5th. I went back thru my call logs and voice-mail and she did not! So now it's Dec 13th and I'm still waiting on a call with no clue what they're going to tell me.

I've lost my job over this and I have to walk my 5-year-old 3 blocks up the road in the middle of winter to stand and wait on the bus in the freezing cold because they won't even give me a rental car on a KIA DEFECT. I will never ever do business with Kia again or EVER recommend them to anybody. They claim their customer service is top tier and I have yet to see it.

I replaced two O2 sensors. Two coils and spark plugs. Due to the misfires. I have to be inconvenienced for two weeks because it can't be looked at until then. The service department representative feels I'm not allowed to be upset. Despite the run-around I have experienced regarding these issues. This is my only transportation to work. Never missed a car payment and get my regular scheduled maintenance. I feel betrayed and disrespected by customer service when trying to get these matters resolved. Work hard every day as a single mom. I wonder would they treat a man like this? Strongly discouraged a purchase of a used vehicle from this organization.

After locating all paperwork, mileage records, I emailed them to the address provided to me. Waited several weeks to get an email saying I sent it to the wrong place. Round and round we go. We are now on the 7th month messing with Kia and asking them to stand by their warranty. We are UNDER the mileage and UNDER the year. Powertrain warranty is still in effect. We sent paperwork to the dealership we had the car towed to, the ones that said we need the engine and the ones that denied us due to incomplete maintenance records... Waited several weeks only to be told I need TWENTY FOUR oil change records. My owner's book says oil change every 5,000- 7,500, online says every 7,500 and that's how we did it and with our mileage... every 7,500 miles calculates out to what I was originally told which was ELEVEN oil change receipts.

I was also told there was a recall on the car. A KSDS sensor which is a direct issue with the problem we had with the car. It's a "knocking sensor," mind you, Kia performed the recall on my car that was TOWED to their lot with a no good engine???? The dealership collects money by performing the recall so they got their money for sure. When I asked them about it they told me the recall has to be fixed in order for Kia to honor the warranty which is obviously just a comment to pacify me because they have made NO attempt to honor even a phone call back or respond to an email much less the warranty on my car.

We have NEVER missed a payment. The payment has always been directed withdrawn, even under the lease and Kia did the oil change.. They NEVER did it at 3,750 which is what they are telling me is the required mileage! A simple google search for a 2015 Kia Optima says different. We are done forever with Kia. We have been 7 months with out her car, making the payment, paying the insurance, renting another car so she can get to school and work... WE ARE DONE!!!!

They have no advice other than we have to have 24 receipts. If not, call consumer affairs! To be clear... crystal clear, KIA CONSUMER AFFAIRS IS THE MOST RUDE, HATEFUL, UNCARING, UNHAPPY PEOPLE I'VE EVERRR DEALT WITH. To the point I told the dealership If my only option is to deal with consumer affairs, I will hire an attorney. I WILL NOT deal with someone that is disrespectful to a customer that spent thousands of dollars with them. DO. NOT. TRUST. KIA - They are "known" for their warranties and standing by them, that's why we went with them... My oh my have things apparently changed.

If you want a reliable vehicle with longevity, DO NOT PURCHASE A KIA product. Look to Hyundai, Toyota, Chevy etc. and do business with a company that builds a quality vehicle and stands by the quality of their product. My claim number was ** with the Kia Consumer Affairs Dept. and they refused to do anything but claim they're sorry and understand my frustration, but refuse to cover any of the cost of their poorly built product they sold me.