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Kia Soul
Overall Satisfaction Rating
3.34/5
  • 5 stars
    12
  • 4 stars
    7
  • 3 stars
    2
  • 2 stars
    2
  • 1 stars
    9
Based on 32 ratings
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Kia Soul

ConsumerAffairs Unaccredited Brand

The Kia Soul is a five-door subcompact crossover that is manufactured by the South Korean car company Kia. Read more Kia reviews to learn about other models.


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32 Kia Soul Consumer Reviews

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Page 1 Reviews 1 - 30
Rated with 5 stars
Verified Reviewer
Original review: May 9, 2019

My daughter rolled her Kia Soul on a highway. The top of the vehicle did not collapse. We own 3 Kia Souls. We will be purchasing another. It’s unbelievable that she walked away from the accident. We are thankful that the car was well made.

2 people found this review helpful
Rated with 5 stars
Verified Reviewer
Original review: Jan. 29, 2019

I own a Kia Soul 2015 and l got over 300000 miles. I'm amazed with the car. I have only done tires and brakes in the time l have had it and I would tell anyone it's the best car l have ever had. I have had a lot of makes but this is the best.

14 people found this review helpful
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Rated with 5 stars
Original review: Aug. 20, 2018

We bought a 2013 Kia Soul 4U brand new. 160,000 km later it’s still running like a top. We have had no major repairs or breakdowns other than brakes and pads. The only thing to fail is the backup camera which happened at about 120,000 km. All in all, I would 100% buy a Kia again.

21 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: June 14, 2019

Have had nothing but trouble since I bought it new. First year, car stalled on Kingston Rhinecliff Bridge. Had it towed to Romeo Kia Kingston NY. ENGINE WAS REPLACED. 8/18 Heating and Air conditioner went. Not covered. Filed with Consumer Affairs. 4/19 Car died. Towed to Hudson NY because roadside assist ran out. Catalytic Converter replaced - $1,276. 1 week later another recall for Catalytic Converter. Still have 2 yrs. payments. Last time towed, my 6 mos. baby was in the car. Today I read of the fires in the engine. Waiting for another recall!! This is a life-threatening episode. TAKE THE CAR BACK!!!!

Be the first one to find this review helpful
Rated with 2 stars
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Verified Reviewer
Original review: May 21, 2019

When I bought this car, I traded in a high mileage Dodge Caliber that still ran nearly perfect. I own a 2012 model that I bought about 3 years ago. First, paint started peeling by the tail lights. I was told the warranty was over because it had just passed the mileage threshold. I've never heard of that for a paint warranty. Last year the a/c died just as the summer heat was setting in. I haven't had that fixed yet. Recently a recall was issued to have the catalytic converter checked. Now there is an extended warranty to cover potential problems with the steering. I hate that I bought this car. I hate that I gave up my Dodge. 2 years to go and I'll be lucky if it's still running. Oh. The kicker? Not even 90k miles. Nice.

2 people found this review helpful
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Rated with 1 star
Verified Reviewer
Original review: May 8, 2019

My Kia Soul engine seized three months ago. After towing it Kia motors the warranty I still had on my vehicle replaced the engine because there were metal shards in the engine. Three days later there was a loud popping noise and smoke. Three seconds after I got out of the vehicle it exploded into flames. Kia is stating they will not inspect the vehicle or provide a new vehicle. Please Stay away from Kia to avoid this nightmare.

8 people found this review helpful
Rated with 1 star
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Verified Reviewer
Original review: May 6, 2019

If I could put zero stars I would, I purchased a 2015 Kia Soul in 2017 with a little under 50,000 miles. At 80,000 miles the engine goes out and I'm told it’s because I used generic oil filters so I purchased a used engine. I’m now at 86,500 and this engine is out as well right outside of its warranty. Since the first engine went out I have only been getting my oil changed at the Kia dealership, and the engine went out as well for an oil issue. I am so disgusted and outraged and all the folks at the “lovely” Kia dealership can do is apologize for the inconvenience. I WILL NEVER PURCHASE ANOTHER KIA and I will make sure everyone I know won’t either.

13 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: May 6, 2019

I have a 2014 Kia Soul that has only 18000 miles on it, it is still covered under the factory warranty. It idles fine in gear until you depress the brake pedal and then the engine slows down to the point that it shakes, I have taken this car to Stevens Creek Kia service center around 5 or 6 times and each time I was told that they changed this or that and they tell me that the car is fine now which is NOT true. The car still shakes. When I asked questions about the way that this car shakes they answer back in gibberish and lies and send me on my way. I will never buy another Kia again and if you own a Kia do not take it to Stevens Creek Kia for service, they are just like Kia the company they tell you what they want you to believe truth or not and will abandon you! Kia's customer service center abandoned me too!

5 people found this review helpful
Rated with 1 star
Verified Reviewer Verified Buyer
Original review: April 23, 2019

I bought a 2016 Kia Soul! (Exclaim) in March of 2017. I’ve never had any mechanical issues in any way until this year. On 4/4/19 I was driving on a highway when a freak accident happened and my oil cap popped off, I pulled over right away after I heard the noise and called for a tow truck. There was still oil in my car when I called for a tow truck and when it was being lifted on the bed oil was still leaking out. It was taken to the closest Kia dealership which blamed me for running with my oil light on so it wasn’t covered under warranty.

They also said nothing else was wrong with my car, just the missing cap and lack of oil (due to missing cap). I drove 20 miles and before I could make it home my oil light started flickering like crazy. I pulled over and was advised to call yet ANOTHER tow truck. I did and it got towed to a different dealership. That dealership did an extensive investigation into my car and had a district manager involved who said I would need a new engine but it wasn’t going to be covered under warranty due to no oil in my engine “maintenance neglect”!

The only time I didn’t have oil was when it drained out on the side of the road. I never drove with my oil light on and did everything I was advised to. My car was 2 years old had 33,000 miles on it and they don’t want to cover a new engine like they should! I was told to contact customer affairs and got screamed at by not one but TWO managers when I plead my case. We finally got ahold of corporate who was also very nasty. They agreed to reopen my case once we mentioned a lawyer and BBB. I will NEVER buy another Kia again because of this entire mess with customer service. Awful company.

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10 people found this review helpful
Rated with 1 star
profile pic of the author
Verified Reviewer
Original review: March 21, 2019

I bought a 2017 Kia Soul in March of 2017. As of today I will have had 5 new tires, 4 of which I paid for and only 1 which was covered under the warranty. I live in Phoenix, Arizona, not the mountains of Peru! I drive on modern highways. I have driven for 50 years and never had so many tire problems on cars that I owned before. What is wrong with these tires? Every time one goes flat, the dealer asks me "did you bump a curb?" Well, maybe, but when did tires become so fragile that they cannot be bumped without splitting the tread? I otherwise would love the Soul, but I cannot recommend it to anyone because of the continuing flat, irreperable tires.

16 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: Feb. 21, 2019

The hood of my mother's Kia Soul disengaged on the highway and smashed against her windshield. Kia has ignored EVERY email and voicemail I've left them over the past 5 months. They clearly don't even want to discuss the issue much less resolve it. This is by far the worst customer service I've ever experienced. Don't take the same mistake we did. Don't buy a Kia.

19 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: Feb. 5, 2019

I chose to buy the Kia Soul in 2014 because of the gas mileage, affordability, the size, and the warranty. I wish to God I never bought this car! Problems started at 10000 miles with no pick- up. Then the car started hesitating badly and lurching on its own while driving. Then followed the engine noises, the shaking, weird burning smells, electrical problems, bubbles in the tire walls, faulty brakes, etc. The list goes on. I have not driven my Soul on the freeway in over two years due to the way it performs. Just recently, the heat blower failed and have even louder engine noises are under the hood. Company does nothing. My issues "cannot be reproduced?" I have less than 60000mi, bought this new in 2014, and it is a piece of junk. I caution anyone contemplating the purchase of any Kia vehicle to run away fast!

17 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: Oct. 31, 2018

Milton ON- dealing with Leggat Kia Burlington for My leased Kia Soul SX 2015 (It’s a 4-year lease car due back in 9 months) which has just been towed to KIA after it stalled and would not restart. I am being told it is engine failure? The service rep said, "Well you have 125,000 km on it in three years" and I said, "What does that matter? I’ve had many vehicles in my life with way more mileage than that and no engine failure," service rep says, "Well there are large gaps between your servicing for oil changes," I said, "Really? So you have somehow seen all my records from Mr Lube where regular maintenance took place?" Service rep says, "Well that’s a problem right there. They probably used the wrong filters," so I say, "Are you ** kidding me? Estimate for repair I was told not under warranty, will be approx $5700 for new engine!!!"

I said, "I am not paying $5700 + labour to put a new engine in a car that’s going back." KIA WTF!!! Escalating complaint now to KIA. Oh yeah last year there was a loud rattling under hood and I took it to Leggat to diagnose. Was told later that it was just some rust on brake pad. They cleaned it off? Didn’t sound like it was coming from wheel and now I wonder if this is related to engine? Good thing I still have the recording of the sound to use in court because I’m sure that’s where I will be taking this matter.

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29 people found this review helpful
Rated with 2 stars
Verified Reviewer
Original review: June 21, 2018

At first I loved the 2013 Kia Soul. It was not my first choice because I am not a huge fan of Kia, but it was comfortable and affordable. I love the looks of it and find it very comfortable. It's cute and I love having the hatchback door. Had great gas mileage and rode quiet and nice. But now there is something going on causing issues and it only has 58, 000 miles on it so I am discouraged. I dislike too that there seems to be a lack of pick me up. It could be better.

16 people found this review helpful
Rated with 4 stars
Verified Reviewer
Original review: June 17, 2018

We were won over by the advertising that Kia chose to use, since we think Hamsters are cute animals. The Kia Soul is fuel efficient and spacious while not being too big. We haven't had any issues related to the car model itself, but we have had issues with the electrical components acting up and giving false idiot light indicators. Also, the only change I would make to the Kia Soul would be to raise the car a few more inches. Being as tall as I am, I would enjoy the car more if I didn't have to lower myself so much to get into it. Also, if the Kia were a bit taller, it'd be more reliable during flooding.

9 people found this review helpful
Rated with 4 stars
Verified Reviewer
Original review: June 16, 2018

I love my Kia Soul and it is durable and likable! I really love the shape and the color ranges available for the car. The trunk space is fairly nice. The seats are comfortable and the seating space is roomy! The brakes are fine and the driving experience is relatively smooth. The engine is relatively problem free. It does not need a ton of maintenance! But the seat belts can be a bit more sturdy and easy to use. The mileage is fair but can be better. The seats can stain easily. Furthermore, the car has to be driven carefully when negotiating narrow sudden turns especially in winter driving conditions as it can topple over easily.

17 people found this review helpful
Rated with 4 stars
Verified Reviewer
Original review: June 15, 2018

I love how functional this car is. It looks small but actually had a lot for room on the inside. It drives nicely and is able to fit into many size spaces when parking. I liked steering and how it was a four door vehicle. However, I don't like that my car does not have a back up camera or any sensors to sense when another car is in the blind spot. I would improve the sound system as well. Overall, I didn't want an expensive car or SUV but I also didn't want a regular car. I felt that this fit me the best. It has everything I have wanted.

10 people found this review helpful
Rated with 4 stars
Verified Reviewer
Original review: June 14, 2018

I have driven the car now for almost four years. I drive it back and forth every day. It's a good eco rider. It runs on gas and gets started with a key as you push down the clutch. I like that it is a manual shift so it get very good gas mileage. On the other hand, I wish it had more get up and go but it's only four-cylinder. It's a Kia so I'm not surprised about that fact but I just go on day by day doing my best and trying to keep my chin up.

12 people found this review helpful
Rated with 3 stars
Verified Reviewer
Original review: June 13, 2018

We chose Kia in general because we'd heard very good things and read good reviews on consumer reports and elsewhere. The 2013 Kia Soul itself we got because it was more affordable than other models and it got good gas mileage. We actually bought two of them at the same time or close together at least. A red one for me and then alien green one for my husband. We bought the ones that were available on the lot at the time. Although if we had our choice we would have preferred white. But there weren't any on the lot at the time.

It's had some issues with service. There was a problem with faulty gas mileage and there was a lawsuit. We are beneficiaries of the Judgment against the company for that. We've also had issues with things not being put together well and having to be put back. And we had a problem with the check engine light that would come off and on, off and on all the time. And although we've taken the car in several times for different reasons they never would address the check engine light. They kept saying that it was needing this service or that service but in the end we found out that it was an update that was needed for the computer. By the time we finally learned the truth it was out of warranty. When we called about having the update run on the computer they told us that since it was out of warranty that would now be $65. I'm very unhappy with the fact.

My biggest complaint is with customer service. Or more so the service center. I'm sure they're very good at selling the cars. It's just taking care of them after the fact that isn't so great. Each time I brought the car in for something they would pressure me to buy a new car instead. We also had a lot of problems with the lighter slash charger in the front. It kept tripping Brakers. And we would go in, they change the breaker and then on the way home it would trip the braker again and blow it. I don't know why. That probably needs to be upgraded or looked at.

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14 people found this review helpful
Rated with 4 stars
Verified Reviewer
Original review: June 12, 2018

I love it. The model I chose was the best car for the price. It is very eye catching and fun looking. It has plenty of room for both people and storage. It has a large enough back seat from my teenage boys. It's gets great gas mileage and is very easy to drive. The vehicle is low maintenance with an excellent warranty. This car also came Bluetooth ready. While the one I have is fine it could use a little more zip. I would have chosen the model with the bigger engine. In addition, I wish they make the tire pressure sensor a little less sensitive for it seems like the light on the dash is always lit.

17 people found this review helpful
Rated with 5 stars
Verified Reviewer
Original review: June 9, 2018

The Kia Soul is a very good car. No mechanical issues. Good warranty. Excellent safety features. Easy to drive. Comes with tire pump and repair for tire. Electric seats lumbar support. Heated leather steering wheel. Heated and cooled leather seats. Fold down rear seats and plenty of leg and headroom in the front and back seats. Can change transmission to standard.

We had Kia Soul previous to this one and were very happy with it. It is a very reliable car. Very fun to drive. Economical. Can change the performance of the steering wheel. Large sunroof. Side curtain airbags. Back up camera. Cool sound system with lighted speakers. Cooler in the rear of the car. Rear power outlets. Usb plugins charging station for phones. Load music on to the sound system. Child door locks anti-skid, roadside assistance. Spacious glove box and center console. Indicts low air in tires.

Like the look of the car. We have luxury car features in a modest car. Love everything about it. Upgrades are amazing. All hands free phone and voice activated onboard computer. Diagnostic system. Navigation system is awesome. Car handles well at high speed and does well on long trips. Indoor bottle holders front and back. Amazing car for the price.

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15 people found this review helpful
Rated with 5 stars
Verified Reviewer
Original review: May 30, 2018

I have had 2016 Kia Soul + for about eighteen months and have had no problems at all. Handles well, seats are comfortable with excellent seating position and nice outside view of traffic from all windows. Plenty of room for groceries and other items. Very easy to get in and out. Very happy with purchase.

9 people found this review helpful
Rated with 5 stars
Verified Reviewer
Original review: May 27, 2018

The KIA Soul is such an amazing car! Very versatile, economical, and the rear legroom and headroom is great!! It rides great on long road trips and the safety and technology, not to mention the fantastic warranty really sets it apart!! This is my 3rd KIA Soul since 2012!! They keep getting even more amazing!

11 people found this review helpful
Rated with 3 stars
Verified Reviewer
Original review: May 26, 2018

2010 Kia Soul is a small reliable car with a huge amount of space inside and due to higher seating has good visibility. However, rear suspension is rough on bad roads.

11 people found this review helpful
Rated with 5 stars
Verified Reviewer
Original review: May 25, 2018

I was looking for a reasonably priced car that could hold two 50-plus pound dogs and that they could climb into on their own. Those were my primary criteria. The Soul fit the bill, but when I drove it, that sealed the deal. It handles very well and has a tight turning radius. It's very comfortable, but drives kind of like a sports car.

9 people found this review helpful
Rated with 5 stars
Verified Reviewer
Original review: May 24, 2018

I really enjoy my 2017 Kia Soul. It has turbo boost and that car can move. The gas mileage is so much better than my last vehicle. I am a satisfied customer.

7 people found this review helpful
Rated with 4 stars
Verified Reviewer
Original review: May 21, 2018

Kia Soul Plus is dependable, smooth, and lots space for hauling almost anything. I liked my 2013 but the car now is a Soul Plus 2015. I haven't had to do any repairs on either.

9 people found this review helpful
Rated with 4 stars
Verified Reviewer
Original review: May 19, 2018

The Kia Soul is a nice car and gets great gas mileage. It's not too big to maneuver around and holds car seats very well. It has been dependable so far. I see a lot of them on the roadway so I must have picked a good one.

6 people found this review helpful
Rated with 5 stars
Verified Reviewer
Original review: May 18, 2018

Kia Soul has great mileage. Not too big or small. Fun and cute. Super affordable. I leased mine then bought it. Got a fantastic deal and never had an issue. Will drive until it falls apart.

5 people found this review helpful
Rated with 5 stars
Verified Reviewer
Original review: May 18, 2018

Kia Soul is fun to drive and can really hug a curve. Great on fuel and great on performance. Highly recommend this car. The positive traction comes in good when it’s raining and has a great Bluetooth systems. Love the car.

5 people found this review helpful
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Kia Soul Company Information

Company Name:
Kia Soul
Website:
www.kia.com
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