Kia Soul

Kia Soul

 3.8/5 (304 ratings)
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About Kia Soul

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The Kia Soul is a five-door subcompact crossover that is manufactured by the South Korean car company Kia. Read more Kia reviews to learn about other models.


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Kia Soul Reviews

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Page 1 Reviews 0 - 10
Rated with 1 star
Verified Reviewer
Original review: Nov. 29, 2022

Man, I would HATE to be a Kia employee right now just because they're having to deal with my fire and fury. My 2022 Kia Soul was stolen this past weekend. Windows busted. Ignition plate ripped off. I located it and took it to get repaired at the dealership. The employee showed me just how easy it was for them to steal it. All you have to do is rip off the ignition plate. The internet is saying all you need is a screwdriver and a USB. But you don't even need that. The employee showed me how it was cranked, and he did it with his FINGERNAILS. You can crank a Kia.... with your fingernails.

I also asked why the alarm didn't go off whenever they smashed my windows? Well that's because the windows are not hooked up to any sort of security system with an alarm. WHAT IS THE POINT OF HAVING YOUR WINDOWS CLOSED AND YOUR DOORS LOCKED AT ALL THEN? Where is the Kia's engine immobilizer? It is 2022, and Kia is actively producing and selling cars without theft prevention in place. What is a Kia worth to me that gets stolen? I'll go ahead and value it at $0. I spent thousands of dollars on this damn car just for it to get stolen. A car that is so easily stolen is a WORTHLESS car.

Be the first one to find this review helpful
Rated with 1 star
Verified Reviewer
Original review: Nov. 3, 2022

2020 Kia Soul purchased brand new has had nothing but problem after problem, engine failure (stall) saw life flash before my eyes. Kia promptly says they need me to go back in unreliable death trap and do 1,500 KM oil test. I was mortified, I just 20 mins before avoided potentially horrible crash, do oil test send me on my way, engine replaced, only small block, TPS? sensor was first, oil in catalytic converter, changed, now again engine trouble, no one in household wants to drive it, I value my and my family members lives.

It's been going on for the last year and a half. They are now wanting to put a flight tracker to see how fast and how slow the car is driven and that it will capture whatever happened. I told Kia Canada nobody will be driving this car. We will no longer be there. Guinea pig we will not put our lives at risk to test their product that if they would like that done they can have their texts or service or sales or whatever people drive my vehicle as we will not be. I have asked for my money back for this car since approximately 6 months after purchase at which point I was laughed at and told to trade it in for something else on the Kia lot. I can't even drive onto the Kia lot. The trauma is so unbelievable that I end up having the worst anxiety and crying with it. I cannot drive the car. I will not drive the car. I want my money back and nobody will do anything. They really do not care, if you are planning on buying a Kia run. Run as fast as you can!!

2 people found this review helpful

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    Rated with 1 star
    Verified Reviewer Verified Buyer
    Original review: Sept. 29, 2022

    I own a 2015 and 2020 Kia Soul. The 2015 was recalled and the engine blew 11/24/2021 stranded my son in the middle of nowhere. $100 Tow to Carriage Kia. Spoke with Kia, told me they would reimburse me what I spend in Uber/Lyft/Rental Fees. The car was there for months and the amount to make it to work etc. was $3100+. They sent me a reimbursement letter on 6/30/22 which was immediately signed and sent back within minutes for $2800+. To this day I get the repeated story of it is still being processed. I have been promised by 3 different people that it is being ESCALATED. Nothing but lies from this company.

    I have almost been evicted from my home of almost 12 years and I have no money to pay the car notes on the 2 vehicles because of KIA. If there was a 0 that is what they would have gotten rather than the 1 star. This is causing me mental anguish and I am at the point of contacting an attorney and this will cost them much more than $2800. Beware. So unhappy with this company I trusted enough to buy 2 vehicles from. I could have gone somewhere else. I wish I had. They simply do not care about their customers, even the ones who bought more than 1 vehicle.

    Be the first one to find this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: July 27, 2022

    My 2016 Kia Soul with 62,000 miles engine stalled. Been 1 week since I took it to kia dealership. Still waiting for consumer affairs to approve it. Called them today I waited for 40 min on hold. Is this how they treat customers. Very disappointed.

    2 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: May 20, 2022

    My parents paid cash for top of the line Kia Soul the engine blew up & they accused my parents of not taking care of it & they are 75 & 80 years old. Told them they can cover the cost of the motor! They also top of the line warranty & paid cash for the car! If this is how they treat people but elderly people on top of it! Is disgusting & I would never deal with them ever for any Kia! This was in Orillia Ontario Kia dealership & head office absolute garbage vehicles.

    4 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: June 8, 2021

    I bought a Kia Soul 2017 brand new and since then I have had nothing but issues.. In two months my starter went bad..In four months my transmission went bad...In a little over a year my engine went bad..My converter went bad..The electrical system is bad etc..When I contacted customer service not only did they refuse to call back most times but their attitude was shameful and they hid behind the fact that Illinois state law protects them and they can’t do anything for me..Well yes They can. As a company they could’ve helped me out... They could’ve extended my warranty.. They could’ve done something and all they did was shame me...They are the worst company and I am writing a review everywhere I can find to warn people about Kia motor America.

    16 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: March 4, 2021

    Purchased a 2020 Kia Soul Jan 2020. 2/15/21 I came to a stoplight hit the gas and realize there's no power. Had to put the car in park and restart the engine. Check engine light is on. Go to dealership the check engine light is on the whole time. They tell me the whole of Kia's computers are down and don't know when they can look at my car. They didn't have a loaner and I had to rent a car.

    Two days later they tell me the mechanic scanned the car and they couldn't find anything wrong. The check engine light is no longer on. I'm out $125 for the rental car. Pick up the car no problem. 3/3/21 I'm about to drive onto the freeway. I come to a stop before entering the slip road and the engine turns off. I put the car in park and restart the vehicle and again the check engine light is on. I drive it to the dealership and the guy tells me he can't look at it till tomorrow. I said I'm not getting another rental and then have you tell me that there's nothing wrong with it tomorrow, so he went to see what was going on and came back and said it had shown that it needs a new PCM.

    I asked what that was and he said it's basically the brain of the computer. I've never had any issues with Kia customer service until now. The guy I spoke to today was very short with me when I asked him for some help getting information to them. I traded in an older Honda Civic for this car. Never had any issues. I should have kept it.

    12 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: Feb. 24, 2021

    66 with MS. Bought 2020 Soul to Avoid breakdowns-reliable car. 2/20/21 car engine light stays on, dies. Kia says have no loaners, May take weeks to fix, I do Grubhub, Lose job? Cant pay car? Kia doesn’t Help!

    9 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: Dec. 17, 2020

    Bought a 2020 Soul LX with the cvt in June of 2020. The engine started knocking at 6-7k miles. Kia says it's normal. The engine also burns 2.5 quarts of oil every 5k miles. It holds 4.25. Kia says that's normal. It can burn up to 3qts per oil change. DO NOT BUY A KIA!!! The warranty means nothing! The bottom end of a motor should not knock! I will never purchase another Kia! I hope this saves other people time and money. Buy anything else but kia!

    24 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: Dec. 16, 2020

    I own a 2013 KIA SOUL which I love but I need some work on it which requires to remove my lug nuts off my rim. My key broke and I cannot find it to be replace because is discontinued. So I am asking how do you expect me to remove my lug nuts off my car? I did go to the Kia store where I bought my car and have bought 2 other cars and they said tried to reach out to their tire person who they could not reach. So the person working there send me a link to buy the key on Walmart site which I did order it myself. The problem I have is why do I have to order some thing that is a KIA product that broke and you could not replace or at least order it for me to be replaced? The lug nut key is a 6 point spline turner lug nut key.

    8 people found this review helpful
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    Kia Soul Company Information

    Company Name:
    Kia Soul
    Website:
    www.kia.com