Kia Soul Reviews

I had gone to 427 Queensway KIA for service on my 2012 model, never intending to upgrade that day but the excitement, the pride, and the trust I felt made the decision easy. That dealership became more than a service center; it became the place where I believed I was safe. Safe with my vehicle, safe with my investment, and safe with the people who cared for it. And for years, I lived in that confidence.

As a single ** woman, trust, especially in spaces where you must rely on strangers, can be difficult. But I trusted KIA. I trusted the service technicians. I trusted the expertise and the integrity. And I especially trusted Joshua at 427 KIA, who cared for my Soul for many years until his tragic passing earlier this year. He listened. He reassured me. He knew the struggles I was facing with my engine concerns, concerns that began around 2022. Every conversation ended with the same comforting message: If anything happened, KIA would take care of me.

I held onto that promise. But what has unfolded over the past year has been devastating. My engine has now completely failed. My car sits immobilized at the dealership, and I have received no answers, no clarity, and no support. Each day that passes leaves me paying for a rental car I cannot afford while the vehicle I trusted betrays me in the most stressful season of my life. I feel ignored, invisible, and deeply discouraged.

I purchased an extended warranty when I first bought my Soul because I believed in doing everything right. At my last service—still before 200,000 km—I reported the worsening engine trouble again. I begged for answers. I was told it was “just the battery,” despite having replaced that battery recently. I trusted their diagnosis, even though my spirit questioned it. Two weeks later, the engine light came on and the breakdown happened—the very thing I had been worried about, the thing I asked repeatedly to be checked.

Now the engine is gone. And I am alone with an enormous burden. I know that KIA is aware of the issues surrounding engines from this period. I know that customers across North America have struggled. I know that there have been investigations, litigations, and discussions acknowledging these problems. I know this is not an isolated situation. But knowing all this makes it even harder to understand why I am standing here with no support. I have attached my full service record to show, without question, that I have never strayed from KIA service. Not once. I have been loyal, faithful, committed, and trusting. So I am writing today with my last ounce of hope.

KIA Canada, I am asking-begging-for your help. What will you do for a woman who has stood by this brand for so many years? For someone who believed your promises? For someone who did everything right and still ended up abandoned in her time of need? I loved this car. I was proud of this car. But the heartbreak I feel now is overwhelming. Please look into my case with urgency and compassion. Please help me find a path forward. Please show me that my loyalty, my trust, my dedication meant something.

I am praying that someone at KIA will see my humanity and respond with the same commitment I have shown for over a decade. I am not asking for anything unreasonable only for fairness, clarity, and the support I was promised. Thank you for taking the time to read my story. I hope to hear from you soon. Sincerely, Colleen **.

This vehicle has a defective engine, which has been proven in court. Instead of weaseling out repairing a defective engine on a small technicality; KIA do the right thing and repair or replace this defective engine. All KIA advertising promotes their 100,000 mi 10 year warranty that implies they build a quality vehicle. Obviously they have engine design problems and need to fix this issue. My next step is to file in small claims court if this is not resolved. I will also publicize this on social media and the consumer segment on my local TV station. Obviously buying a used KIA is a very bad idea.

#1 Compared to Nissan, the Kia warranty is nearly double: NISSAN WARRANTY says 36,000 miles 36 months...bumper to bumper. After that...60,000 power train. I did not see a reference to towing etc.

#2 The certified 25 year mechanic veteran: "Run as fast as you can away from ANY Nissan! When I worked there, we had great engines and trannies...now they are junk. Got a transmission problem after the warranty? Good luck getting one... You can't fix them.... You send your old tyranny back to them and at some point you may get a rebuilt one back: cost to buy a refurbished one...$5000...plus installation. The engines are nightmares...same problems (getting parts, parts quality...etc). Yes...they are cheap to buy...but they are totally cheap junk."

Wow. When I look at my two Kia Souls...2020 S and a 2016 Base 6 speed...I just laugh at the guys who just bought a Nissan. Wait and see who has the last laugh. There has been lots of talk about recalls on Kia. Just like any manufacturer...they goof. But look how many Kia Souls are on the road. Yes...you may get a "bad day" Kia...but if you BUY FROM THE RIGHT DEALER...you will never feel the pain. The dealer can make you or break you. Research him like you are buying a mail order bride.

I urge potential buyers to consider this issue before purchasing a Kia Soul. It's important to prioritize reliability and durability in a vehicle, and my experience has shown that this model falls short. Kia Motors Customer Service, I hope you take note of this review and take steps to address the excessive oil consumption issue in your vehicles. Your customers deserve better. #KiaSoul #ExcessiveOilConsumption #PoorCustomerService #DisappointedCustomer

I've been told to pay for a diagnostic to determine if the Controlling Rod Bearing is defective. Putting 2 quarts of oil in the motor every week is my new normal until I purchase a new vehicle. Kia. America helped with your deceit, and negative practices with your consumers. I would hope the National Transportation Bureau would step in and ground the dysfunctional vehicles that could possibly burn on impact and lead to death. Getting around greed! Kia, shame on you. I will continue to advise consumers I come in contact with is a bad investment. Tuna can with wheels

Original Review: As an automobile consumer, I expected some level of protection from automobile companies that sell vehicles that contained design and/or manufacturing flaws. I have purchased (3) KIA Motor Corporation vehicles, the first 2-cars were Kia's Serento and Optima. Both were excellent vehicles but the 3rd and probably my last purchase from Kia was a 2016 Kia Soul. The Kia Soul has been very much a disappointment on multiple levels. The auto was purchased in 2015, before the covid crisis. I understand that this period was a challenging period for all businesses but we have since recovered and have moved past it to a certain extent. It is my belief that Kia after identifying that specific autos in their product lineup contain design and/or manufacturing flaws they need to rectify the reported issues to keep their clients happy.

I’ve encountered several issues with the Kia Soul where the service engine light comes on there is engine vibration. So as a responsible automobile owner, I scheduled service with my local Kia dealer for the problem to be diagnosed. Upon waiting for the date of my service appointment the engine light goes out prior to the scheduled appointment and am told that they cannot diagnose the problem because the service engine light is no longer lit. Even though they tell me that my engine contains a very low level of engine oil which translates that my engine is burning oil, they do not look into why my car is now burning oil. How could they expect that a Kia auto owner would accept the answer if we cannot diagnose your auto because the service engine lit is no longer lit but we know your engine is burning oil but we’re not going to look any further into why it's burning oil.

These are the facts… My automobile has had multiple recalls that make my auto unsafe to drive and none of the KIA dealerships are willing to make the required repairs due to the lack of service resources at their locations. (Post COVID) I have made 6+ service appointments in a 2-3 months period waiting patiently towards getting my auto serviced but I keep getting told that they don’t have the resources to service my auto. It has been reported that one of the recalls on my auto could lead to my engine blowing up while driving the vehicle.

My Oil light continuously comes on and goes out and my engine is still burning oil leaving me in a position where I have to put oil into my auto every other week. Kia Service also told me that my problem could stemmed from my catalytic converter but they cannot verify anything until I can bring my auto in with a lit service engine light. I’m not a automotive repair expert nor machinic but I find this hard to believe. This will be my last purchase of a Kia if they do not resolve my auto issues.