Kia Soul Reviews

I bought a 2016 Kia soul with 60k miles on it for my granddaughter from a private individual. Being a certified mechanic I looked it over. Ran great, saw no red flags. Had new tires, alignment and oil changes. She drove it approx 10k miles when the engine developed a knock. Needs an engine. Kia said the was a previous recall for ecu flash. Previous owner didn't have it done. We had no idea there was a recall. The recall was only to extend the warranty coverage for engine failure. Not a fix. I tried to explain to them had we known we would have had it done. They refused to help us out in any way. Now we're stuck with a useless car and don't have the money for a long block. I've heard similar stories from other Kia owners. Learn from my mistake. Do not buy a Kia!!!!

Dealing with Kia Soul after trying to get our lease buyout has been a ridiculous experience. Took two months to get a lease buyout letter after spending hours on the phone. By the time we got the letter our buyout loan was expired. Finally on month two we get the proper letter. We give the payment to Kia. Guess what we still don’t have the title because NO one will get back to us. I finally asked for a manager's email, in which I got a terrible attitude upon asking. We’ve been emailing for two weeks now with zero response. Vm is totally full. So they took our money and now we have a car we technically can’t drive with no title. Do not buy from them. Hey Kia, a response back would be amazing,

I am writing this review to express my frustration and disappointment with my 2015 Kia Soul!. Despite regular maintenance and proper care, my vehicle has been consuming excessive amounts of oil, which has resulted in frequent top-offs and unnecessary expenses. I have tried to address this issue with Kia Motors Customer Service, but their response has been unsatisfactory. They have failed to provide a solution or take responsibility for the problem, leaving me feeling ignored and disrespected as a customer.

My 2017 Kia Soul Plus is past the engine warranty in mileage. The lifetime warranty should transfer to second owner because they are the one that will experience engine failure!! Kia is very aware of their faulty engines and are leaving owners stranded! I am a 61 yr old woman that is all alone! I recently lost my job and with the loss of usage of my Kia Soul, I couldn't get to work or anywhere!! Kia should build the Kia body and put another reliable engine in their vehicles!! Fix my car as a good will gesture or a tax write off!! I have called customer service and a supervisor! Mostly said "too bad so sad". Kia should be held accountable for ALL one time engine replacement!!

Updated on 03/15/2024: This is a follow-up to October 13, 2023 review of my 2016 Kia Soul and the lack of Kia consumer response and easy out Cass Action Settlements. I've done what any customer would do, and that is reach out a company in earnest. Class Action Settlement for Corporations, like Kia allow them to pay off lawyers and courts and very little to the consumers. Iam going American or European vehicles where you don't have willfully negative guidance not to support your clients. Yes, client!

I bought my 2019 Soul new. When it had 46,000 miles on it the fuel pump quit working. I called the dealer so I could bring it in to be fixed. They said it would be a month before they could look at it. The other 2 Kia dealers in my area said the same thing. I could not go without a car for a month and could not afford to rent one for a month. I bought a new fuel pump from the dealer for $997 and paid a local garage $600 to install it. I submitted my claim for reimbursement with photos of the bills and mileage. They refuse to reimburse me because I didn't have it repaired by a Kia dealer. On top of that they voided my warranty for letting someone else fix it when they wouldn't. I will never buy a Kia again. Their warranty is worthless because they won't honor it.

Very poor consumer customer service on all levels, corporate offices and dealerships. Kia America and Kia dealerships are money making entities with no regard for its customers or consumers. The 2016 Kia Soul was manufactured poorly, with defects and several recalls. But, Kia America or Kia Corporation won't acknowledge that.

I had an oil change in May 2022, by August 2022 had an issue with car not moving with gas pedal to the floor. I had burned thru almost every ounce of oil and I had no idea of the problem until I had my garage check it. I was very lucky to not have the engine seize. It only had 70, 500 miles on it. Had to monitor the mileage and determined a quart was needed every 1000 miles. The Pre-owned Certified 10 year /100,000 mile warranty that my salesman said was great only covered engine problems if you are the original owner (of course that's not mentioned in the warranty). It's my understanding that this is a problem on most Kia cars/SUVs and some Hyundai's as well. I received no help from Kia at all and the dealership wanted to do their own oil change for the consumption test ($85.00). If burning oil was verified, the next test would be cleaning the upper half of the engine and again monitor oil consumption.

6 months after payoff of loan I still have not received the title & the representatives are rude. Seriously incompetent & I will never deal with KIA again. Now having to apply for a replacement title at my expense, buyer beware.

KIA is not trustful. And the battery capacity drop down to 40%. Since it was under a warranty, we contacted and did a test for that. Victoria dealership said we are qualified and then they applied for the new battery which was last AUGUST. We have been waiting for 6 months and dealership saying they don't know how long it will take and there's nothing they can do. Now I can't use my car to commute to work 'cause of the poor battery condition. I'm very disappointed with the service you provide. We want to know how the process goes and how long it will take! This is ridiculous!