Kia Soul

Kia Soul Reviews

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About Kia Soul

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The Kia Soul is a five-door subcompact crossover that is manufactured by the South Korean car company Kia. Read more Kia reviews to learn about other models.


Kia Soul Reviews

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    How do I know I can trust these reviews about Kia Soul?
    • 4,480,424 reviews on ConsumerAffairs are verified.
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    • We use intelligent software that helps us maintain the integrity of reviews.
    • Our moderators read all reviews to verify quality and helpfulness.
    Page 1 Reviews 0 - 10
    Customer Service

    Reviewed July 10, 2024

    Dealing with Kia Soul after trying to get our lease buyout has been a ridiculous experience. Took two months to get a lease buyout letter after spending hours on the phone. By the time we got the letter our buyout loan was expired. Finally on month two we get the proper letter. We give the payment to Kia. Guess what we still don’t have the title because NO one will get back to us. I finally asked for a manager's email, in which I got a terrible attitude upon asking. We’ve been emailing for two weeks now with zero response. Vm is totally full. So they took our money and now we have a car we technically can’t drive with no title. Do not buy from them. Hey Kia, a response back would be amazing,

    Customer ServiceStaffReliability

    Reviewed March 30, 2024

    I am writing this review to express my frustration and disappointment with my 2015 Kia Soul!. Despite regular maintenance and proper care, my vehicle has been consuming excessive amounts of oil, which has resulted in frequent top-offs and unnecessary expenses. I have tried to address this issue with Kia Motors Customer Service, but their response has been unsatisfactory. They have failed to provide a solution or take responsibility for the problem, leaving me feeling ignored and disrespected as a customer.

    I urge potential buyers to consider this issue before purchasing a Kia Soul. It's important to prioritize reliability and durability in a vehicle, and my experience has shown that this model falls short. Kia Motors Customer Service, I hope you take note of this review and take steps to address the excessive oil consumption issue in your vehicles. Your customers deserve better. #KiaSoul #ExcessiveOilConsumption #PoorCustomerService #DisappointedCustomer

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      Reliability

      Reviewed Dec. 2, 2023

      My 2017 Kia Soul Plus is past the engine warranty in mileage. The lifetime warranty should transfer to second owner because they are the one that will experience engine failure!! Kia is very aware of their faulty engines and are leaving owners stranded! I am a 61 yr old woman that is all alone! I recently lost my job and with the loss of usage of my Kia Soul, I couldn't get to work or anywhere!! Kia should build the Kia body and put another reliable engine in their vehicles!! Fix my car as a good will gesture or a tax write off!! I have called customer service and a supervisor! Mostly said "too bad so sad". Kia should be held accountable for ALL one time engine replacement!!

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      Customer ServiceInstallation & Setup

      Reviewed Oct. 13, 2023

      Updated on 03/15/2024: This is a follow-up to October 13, 2023 review of my 2016 Kia Soul and the lack of Kia consumer response and easy out Cass Action Settlements. I've done what any customer would do, and that is reach out a company in earnest. Class Action Settlement for Corporations, like Kia allow them to pay off lawyers and courts and very little to the consumers. Iam going American or European vehicles where you don't have willfully negative guidance not to support your clients. Yes, client!

      I've been told to pay for a diagnostic to determine if the Controlling Rod Bearing is defective. Putting 2 quarts of oil in the motor every week is my new normal until I purchase a new vehicle. Kia. America helped with your deceit, and negative practices with your consumers. I would hope the National Transportation Bureau would step in and ground the dysfunctional vehicles that could possibly burn on impact and lead to death. Getting around greed! Kia, shame on you. I will continue to advise consumers I come in contact with is a bad investment. Tuna can with wheels

      Original Review: As an automobile consumer, I expected some level of protection from automobile companies that sell vehicles that contained design and/or manufacturing flaws. I have purchased (3) KIA Motor Corporation vehicles, the first 2-cars were Kia's Serento and Optima. Both were excellent vehicles but the 3rd and probably my last purchase from Kia was a 2016 Kia Soul. The Kia Soul has been very much a disappointment on multiple levels. The auto was purchased in 2015, before the covid crisis. I understand that this period was a challenging period for all businesses but we have since recovered and have moved past it to a certain extent. It is my belief that Kia after identifying that specific autos in their product lineup contain design and/or manufacturing flaws they need to rectify the reported issues to keep their clients happy.

      I’ve encountered several issues with the Kia Soul where the service engine light comes on there is engine vibration. So as a responsible automobile owner, I scheduled service with my local Kia dealer for the problem to be diagnosed. Upon waiting for the date of my service appointment the engine light goes out prior to the scheduled appointment and am told that they cannot diagnose the problem because the service engine light is no longer lit. Even though they tell me that my engine contains a very low level of engine oil which translates that my engine is burning oil, they do not look into why my car is now burning oil. How could they expect that a Kia auto owner would accept the answer if we cannot diagnose your auto because the service engine lit is no longer lit but we know your engine is burning oil but we’re not going to look any further into why it's burning oil.

      These are the facts… My automobile has had multiple recalls that make my auto unsafe to drive and none of the KIA dealerships are willing to make the required repairs due to the lack of service resources at their locations. (Post COVID) I have made 6+ service appointments in a 2-3 months period waiting patiently towards getting my auto serviced but I keep getting told that they don’t have the resources to service my auto. It has been reported that one of the recalls on my auto could lead to my engine blowing up while driving the vehicle.

      My Oil light continuously comes on and goes out and my engine is still burning oil leaving me in a position where I have to put oil into my auto every other week. Kia Service also told me that my problem could stemmed from my catalytic converter but they cannot verify anything until I can bring my auto in with a lit service engine light. I’m not a automotive repair expert nor machinic but I find this hard to believe. This will be my last purchase of a Kia if they do not resolve my auto issues.

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      Reviewed July 29, 2023

      I bought my 2019 Soul new. When it had 46,000 miles on it the fuel pump quit working. I called the dealer so I could bring it in to be fixed. They said it would be a month before they could look at it. The other 2 Kia dealers in my area said the same thing. I could not go without a car for a month and could not afford to rent one for a month. I bought a new fuel pump from the dealer for $997 and paid a local garage $600 to install it. I submitted my claim for reimbursement with photos of the bills and mileage. They refuse to reimburse me because I didn't have it repaired by a Kia dealer. On top of that they voided my warranty for letting someone else fix it when they wouldn't. I will never buy a Kia again. Their warranty is worthless because they won't honor it.

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      Customer Service

      Reviewed July 20, 2023

      Very poor consumer customer service on all levels, corporate offices and dealerships. Kia America and Kia dealerships are money making entities with no regard for its customers or consumers. The 2016 Kia Soul was manufactured poorly, with defects and several recalls. But, Kia America or Kia Corporation won't acknowledge that.

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      Coverage

      Reviewed April 12, 2023

      I had an oil change in May 2022, by August 2022 had an issue with car not moving with gas pedal to the floor. I had burned thru almost every ounce of oil and I had no idea of the problem until I had my garage check it. I was very lucky to not have the engine seize. It only had 70, 500 miles on it. Had to monitor the mileage and determined a quart was needed every 1000 miles. The Pre-owned Certified 10 year /100,000 mile warranty that my salesman said was great only covered engine problems if you are the original owner (of course that's not mentioned in the warranty). It's my understanding that this is a problem on most Kia cars/SUVs and some Hyundai's as well. I received no help from Kia at all and the dealership wanted to do their own oil change for the consumption test ($85.00). If burning oil was verified, the next test would be cleaning the upper half of the engine and again monitor oil consumption.

      My garage said they had never heard of this test ($500) advised me to get rid of it. Bottom line, a $7.00 part was supposed to fix the problem, according to other Kia owners in a forum, this fix didn't resolve the issue. I only had $6100 left on my loan and took excellent care of it, thinking that it would last at least to 125,000 miles before a serious problem would happen. I got tired of monitoring and adding oil, so I traded it in. I hope it sits in the dealership inventory for a long time as they are asking for $14,000 for it.

      Customer ServiceStaff

      Reviewed March 14, 2023

      6 months after payoff of loan I still have not received the title & the representatives are rude. Seriously incompetent & I will never deal with KIA again. Now having to apply for a replacement title at my expense, buyer beware.

      Reviewed Jan. 14, 2023

      KIA is not trustful. And the battery capacity drop down to 40%. Since it was under a warranty, we contacted and did a test for that. Victoria dealership said we are qualified and then they applied for the new battery which was last AUGUST. We have been waiting for 6 months and dealership saying they don't know how long it will take and there's nothing they can do. Now I can't use my car to commute to work 'cause of the poor battery condition. I'm very disappointed with the service you provide. We want to know how the process goes and how long it will take! This is ridiculous!

      Reviewed Jan. 14, 2023

      I love my Kia Soul. I bought it used with just a little over 20k on it. I use it for a delivery vehicle, delivering packages for Amazon. Has a great amount of room for a subcompact vehicle. My husband who is 6'4". Has plenty of leg room. A great little vehicle and gets great gas mileage.

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      Kia Soul Company Information

      Company Name:
      Kia Soul
      Website:
      www.kia.com