Kia Soul Reviews

To make matters worse, my vehicle was damaged while in the dealership’s care, and they denied responsibility despite immediate reporting and evidence. Instead of properly addressing the situation, I was offered a cash settlement that is completely inadequate given the severity of the safety concerns. The offer requires me to keep the vehicle and continue making payments on a car that I do not feel safe driving.

This is unacceptable. I have lost all confidence in both the dealership and the vehicle. I am requesting a full buyback or complete release from financial obligation, as this vehicle is unsafe and unreliable. This experience has been extremely stressful and financially damaging. The lack of accountability and disregard for safety is alarming. I would strongly caution others before doing business with this dealership.

As the settlement requires so then I took it there. They said the warranty doesn't cover the oil consumption. Inly a rod issue that makes your engine seize or catch fire. I had paperwork with me from another mechanic that didn't matter. Had codes they could use. Nope. Then if I had them do all the test they do to avoid coverage you pay for those out of pocket!! I have spent a lot of money fixing their faulty car. The settlement is to help these customers with these engines that are on the list by make, model & VIN# which I have well denied so unless you fight them in court. It's tile for a new car but I don't ever want another Kia for sure!!

I was told I had to drive the car 1,000 miles, put no additional oil in the car and bring it back! If the car was still running, they would do some additional work and then I had to drive it another 1,000 miles still not putting in oil. Of course by then my paid warranty would be up and I would be stuck with a car that I knew would fail and that I in good conscience could not sell to another person. I feel that driving this car could be dangerous especially if it broke down on the freeway or in heavy traffic. It is also my only transportation. Do not deal with either the deal or Kia itself. They care nothing about their customers.

I had gone to 427 Queensway KIA for service on my 2012 model, never intending to upgrade that day but the excitement, the pride, and the trust I felt made the decision easy. That dealership became more than a service center; it became the place where I believed I was safe. Safe with my vehicle, safe with my investment, and safe with the people who cared for it. And for years, I lived in that confidence.

As a single ** woman, trust, especially in spaces where you must rely on strangers, can be difficult. But I trusted KIA. I trusted the service technicians. I trusted the expertise and the integrity. And I especially trusted Joshua at 427 KIA, who cared for my Soul for many years until his tragic passing earlier this year. He listened. He reassured me. He knew the struggles I was facing with my engine concerns, concerns that began around 2022. Every conversation ended with the same comforting message: If anything happened, KIA would take care of me.

I held onto that promise. But what has unfolded over the past year has been devastating. My engine has now completely failed. My car sits immobilized at the dealership, and I have received no answers, no clarity, and no support. Each day that passes leaves me paying for a rental car I cannot afford while the vehicle I trusted betrays me in the most stressful season of my life. I feel ignored, invisible, and deeply discouraged.

I purchased an extended warranty when I first bought my Soul because I believed in doing everything right. At my last service—still before 200,000 km—I reported the worsening engine trouble again. I begged for answers. I was told it was “just the battery,” despite having replaced that battery recently. I trusted their diagnosis, even though my spirit questioned it. Two weeks later, the engine light came on and the breakdown happened—the very thing I had been worried about, the thing I asked repeatedly to be checked.

Now the engine is gone. And I am alone with an enormous burden. I know that KIA is aware of the issues surrounding engines from this period. I know that customers across North America have struggled. I know that there have been investigations, litigations, and discussions acknowledging these problems. I know this is not an isolated situation. But knowing all this makes it even harder to understand why I am standing here with no support. I have attached my full service record to show, without question, that I have never strayed from KIA service. Not once. I have been loyal, faithful, committed, and trusting. So I am writing today with my last ounce of hope.

KIA Canada, I am asking-begging-for your help. What will you do for a woman who has stood by this brand for so many years? For someone who believed your promises? For someone who did everything right and still ended up abandoned in her time of need? I loved this car. I was proud of this car. But the heartbreak I feel now is overwhelming. Please look into my case with urgency and compassion. Please help me find a path forward. Please show me that my loyalty, my trust, my dedication meant something.

I am praying that someone at KIA will see my humanity and respond with the same commitment I have shown for over a decade. I am not asking for anything unreasonable only for fairness, clarity, and the support I was promised. Thank you for taking the time to read my story. I hope to hear from you soon. Sincerely, Colleen **.

This vehicle has a defective engine, which has been proven in court. Instead of weaseling out repairing a defective engine on a small technicality; KIA do the right thing and repair or replace this defective engine. All KIA advertising promotes their 100,000 mi 10 year warranty that implies they build a quality vehicle. Obviously they have engine design problems and need to fix this issue. My next step is to file in small claims court if this is not resolved. I will also publicize this on social media and the consumer segment on my local TV station. Obviously buying a used KIA is a very bad idea.

#1 Compared to Nissan, the Kia warranty is nearly double: NISSAN WARRANTY says 36,000 miles 36 months...bumper to bumper. After that...60,000 power train. I did not see a reference to towing etc.

#2 The certified 25 year mechanic veteran: "Run as fast as you can away from ANY Nissan! When I worked there, we had great engines and trannies...now they are junk. Got a transmission problem after the warranty? Good luck getting one... You can't fix them.... You send your old tyranny back to them and at some point you may get a rebuilt one back: cost to buy a refurbished one...$5000...plus installation. The engines are nightmares...same problems (getting parts, parts quality...etc). Yes...they are cheap to buy...but they are totally cheap junk."

Wow. When I look at my two Kia Souls...2020 S and a 2016 Base 6 speed...I just laugh at the guys who just bought a Nissan. Wait and see who has the last laugh. There has been lots of talk about recalls on Kia. Just like any manufacturer...they goof. But look how many Kia Souls are on the road. Yes...you may get a "bad day" Kia...but if you BUY FROM THE RIGHT DEALER...you will never feel the pain. The dealer can make you or break you. Research him like you are buying a mail order bride.