Consumer Complaints and Reviews
I purchased my Kia Sportage in April 2015 brand new. A few months ago I started to have problems with the engine turning over and starting. I have gone to the Kia dealer twice and they cannot duplicate the problem and so they can't fix it... no error codes either. I have videoed myself starting my car and when I emailed it to the dealer's service manager, he said that is normal. How is a car that has less than 9,000 miles, with one user and on-time maintenance having a problem starting and you tell me it's normal? I've owned many different vehicles in my lifetime and this by far has been my worse experience in purchase and use of a vehicle. I cannot wrap my head around it. I am a freelancer and my work is contracted by time. I need a reliable method of transportation and right now, my new car is not reliable. What will it take to get this cleared up?
This started a few months ago and it is getting progressively worse. I got ripped off on the price so I'm making payments on a new vehicle that is less reliable than my old Nissan that had 175,000 miles on it. This is not acceptable by any means. My business is on the line here. No one can figure this out as to the issue. If you can't figure it out, then give me a new car or transfer my lease to Hyundai and I'll get one of their which I had no problems with. Kia should take responsibility for this vehicle's problems but I find that no one cares and I'm stuck here with a new car with low mileage and problems starting the car.
My husband and I purchased a 2012 Kia Optima Turbo new in 2013. It had 14 miles on it. $30k. Since purchasing we've had issue after issue with it. Steering column clicking. (No recall. Several complaints.) Turbo wastegate issues several times (kept bogging down, likely only running on 2 cylinders and requires a restart to activate properly). No recall. Several complaints. Turbo oil line with hairline crack (out of warranty). Fuel gauge sending unit left on side of road twice because it had 2 bars to empty only to find it's also broken.
Rotors brake pads has to be changed at 25k and again at 50k and needs it again. Mind you I don't drive it hard at all. I was told the rotors and brake pads on a new Kia are among the cheapest, & I would have to replace both the rotors and brakes all around to elevate the continuing issue. (I had a 2007 Nissan and at 75k never had to replace the brakes or anything for that matter.) Clear coat on front bumper cracked and pealing completely off. Kia refused to look into the issue blaming it on me for rocks and debris causing damage. Warranty not transferable (no need to say anything on this).
I was happy with this polished turd only until about 25k miles when the first issue happened with the steering column rubbing together. Then it was the turbo. Several times I took it to the dealership for the repair. They said it was too much oil. Drained some oil, it kept doing it. I took it back in all 4 to 5 times before they found out it was the wastegate. Then it's the turbo oil line and even though I've had several issues with the turbo, it's out of warranty now and they refuse the fix. Currently it's the fuel gauge sending unit. While this could happen on any car I feel very strongly Kia uses the cheapest parts available essentially selling lemons and even though there has been several complaints refuses recalls. Several times I was left on a tollway where the speed limit is 80 because car refused to accelerate.
All around bad for business, and I will continue to fight for justice & deny recommendations to everyone wanting to purchase any type of Kia. Kia needs to recognize that the vehicles they continue to put on the road are unsafe, and unreliable and they need to own up to it, & set responsible recalls. All around cheaply made, but look great. Seems they have it backwards. I do not recommend to anyone, and I will not buy another.
It went from some noise to the rod going through the motor block in a matter of a minute. 2012 Kia Sorento. I put easy miles on my cars. Never have I had this problem on other makes and I usually keep the cars much longer. Now the Dealer is offering me $500 for the car. I just put more than that into brakes. This kind of built-in obsolescence will not keep me coming back.
My 2012 Optima engine stopped on the highway out of state, on 9/23/16. It wouldn't restart so I had to tow it to the nearest dealership. It took Kia a week to approve engine replacement after requesting maintenance records, which I provided. (All my maintenance is done by Kia on time.) I only have 60k miles. I didn't get my car back until today, 10/13 /16. I am still waiting for Kia to reimburse me the cost for the rental I was in. And guess what?? My engine cut off on me AGAIN. Today, 10/13/16 the SAME day I picked it up on a Saturday night. I was able to make it home. Luckily the car shut off one around the corner. I'm beyond frustrated.
Me and my partner purchased a 2012 Kia Optima about a year ago and it was the worst mistake ever. Since having the car we have had to replace several components including but not limited to: a door lock actuator, a steering coupling, as well as the motor. As if things were not bad enough now my steering wheel is making a clicking sound and whenever I hit a bump or get to 60 mph it makes an awful noise like the bolts have come out of the steering column. This by far is the worst car I've ever owned. Not only will I never purchase another one I will continue to discredit you all to social media and all outlets possible because you ARE NOT PROVIDING A SAFE NOR DEPENDABLE VEHICLE.
There were many customers just like me at the dealership dealing with the same problem, that says to me you there is a problem and rather than issue a recall and get them off the road you would RATHER JEOPARDIZE OUR LIVES AND PACIFY THE SITUATION BY ISSUING SERVICE BULLETIN. The fact is you all are responsible and should be held liable for all the inconvenience and dangers we consumers face everyday in this dangerous unsafe hazardous cars you call Kia's.
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My wife and I bought a used 2012 Kia Sorento in Sept. 2015 with a 2.4 liter and a GDI engine. Well this past sunday Oct. 2nd 2016 the Sorento was making loud metal noises in the engine and while driving it stalled. I pulled over and sat for a little while and started it up again and drove it to my inlaws. The next day oct. 3rd I drove it to Kia Horne here in Gilbert AZ. They looked at it and told me that there is a LOT of slug it the engine and metal noise in the lower part of the engine. They told me that it was able to be fixed and I would have to spend 6900 for a new used engine.
The next day I told Kia Horne that I would produce the oil change documents for the past year. I was able to get 4 receipts but not the 5th one even though I knew I had received 5 oil changes within the past year. Well it's been a week and my extended 100,000 mile warranty will not cover the repairs also because of the slug. The Sorento is at 85,000 mile at this moment.
I found that there is a lawsuit against Kia for producing engine that were manufactured wrong and still sold knowing this. The Claim states that the Theta 2 liter and the 2.4 liter GDI engines contains defects that cause a restriction of oil flow through the connecting rod bearings and other parts of the engine. The claim also states that the defect causes stalling and complete engine failure at any time, including while driving, making the problem a serious safety hazard. The lawsuit claims not only did Kia conceal that the engines are prone to failure, but the automaker concealed the defect from consumers to keep selling the vehicles. The reason why I am leaving this information/review is to see what more can I do to get my car fixed by Kia and or join the lawsuit or start my own in Gilbert AZ.
I was one of the misfortunate people to purchase a used Kia. There was 70,000 miles left on the warranty but I did not know that this did not transfer to the second owner. Kia is one of two companies that do not allow for transfer of warranty. I had the ball joints replaced at my Kia dealer and within a short time the engine overheated and required over $1000 of repair. I question what was done to the vehicle while being serviced. Overall the service at Kia has been poor and when I complain I am treated as if it is my fault. I will never own another Kia vehicle.
This vehicle is probably the worst vehicle I have owned or leased new, with 38 miles on it - April 2016, smelly sea, no new car smell, needs cabin air filter, need kia roaming customer manager to drive this,
Bought the Kia Sedona new in 2010. Really we had no issues with it until turned 103,000. Check engine light came on AND van would just die (aka go into "limp" mode) where it'd only go 10-15 mph. This could get someone killed one day. Local shop said it was giving codes they couldn't find. Took to dealership, had throttle sensor replaced. "That fixed it"... no it didn't. Two days after picking up, light back on. Took it back. Other issues; needs new fuel canister, carbon filter (overrun gas tank basically). "That fixed it"... no, it didn't. Same day returned. Needed new fuel regulator, then some O2 sensors, then entire fuel system cleaned. "That fixed it"... no, it didn't. Returned it within a couple of days. The entire repair process has lasted over 4 months, in and out of shop w/ dealer putting 1,500 miles on van test driving.
Was in shop a few weeks ago, needed new throttle body ($500). "That fixed it", NO IT DIDN'T. Did not even make it home, light came on, van went into "limp" mode. Now, we're at $2,500 total repair bill and still have a defective van. Called Kia, but like everyone else, that did not do any good. Don't plan on buying another Kia. I did get a loaner for a couple of months, the Kia Optima. Wasn't real impressed with it either. Van is too old for Lemon Law so exploring options of contacting local news outlet for a story and looking at small claims court. Looking at replacing, but reading other reviews I'm wondering, "Where can you get an affordable vehicle that someone will stand behind when it's bad?"
Received Kia Motor Finance Lease Agreement, dated 09/19/2013 with noted Maturity Date of 09/19/2016. The disposition fee will be waived if you purchased or leased a new Kia Motors Finance within 60 days after the return of the leased vehicle. I had decided not to purchase and to return the car. I returned the car prior to 09/19/2016. When I leased the car on 09/13/2016, I had the alarm activated, 3m edge protectors door guides and handle cap, windows tinted 2-4 for a total amount of $1451. I had new brakes serviced on 06/06/2016 and completed set of new premium 19" tires installed just before the brakes this year.
I took extra care of car which had no dents. I called Kia to go over added charge of $290 fee and was told the front bumper had a scratch which I was never aware of nor have I ever notice when the car was wax or washed. The car was waxed and spotless when returned. I took pride in keeping the car in top shape including using synthetic oil and filters. I received notice for request of $690 to be paid within 15 days from date of notice dated 09/29/2016. The total consisted of disposition fee of $400 and excessive wear and use of $290. My wife and I prefer not to be charged unnecessarily and as a result of this I will be frank with anyone that might be interested in leasing a Kia to watch out for these unnecessary added fees if one elects not to purchase the car. I sent check for above amount of $690. I did not take photos when I returned car since it was immaculate and did not foresee any problems.
My Kia has gave me a Kia migraine headache once again. They refuses to fix the engine because it's out of warranty by 10,000 miles. Even though it is the same problem that they extended the warranty for Kia should to do a recall for the engines for the 2012 Sorrento's instead of an extended warranty because it not fair to all of the owners.
Just received first bill will three days' notice to pay. I have been on phone over 2 hours and can't get an account set up. Their reply, "You have to get another computer (had tried on a computer and my phone) and just keep trying". I then asked for a manager and was begrudgingly forwarded to a manager who kept trying to help and now 2 hours 20 minutes later, still do not have an account and they can't set one up for me (even though they have all my info on their computer system).
I bought a new 2013 Kia Forte which is 3 years old. I have kept vigilant oil changes and checks with mostly other companies because Kia keeps me there for 4-5 hours just for an oil change which I have to do on my only day off work. Therefore I chose to go across the street from my house for oil changes etc. completed in 30 minutes max. Well I brought my car into Kia three times before it hit the 60,000 mile warranty expiration to be sure everything was good with the car. I hadn't had ANY issues. Each time I was told the car is perfect. No problems. I decided at 62,000 miles to take it in (against my better judgement) for an oil change since they were giving me a discounted oil change and a free car wash/vacuum.
"Coincidentally" and yes I'm being sarcastic since now I'm 2000 miles out of warranty, they NOW tell me a list of things that need to be fixed including by the way my wipers that proves they are deceptive since I had them changed a month previous. Anyway I fix what they tell me which was expensive and after a 5 hour wait I'm handed back my car with no vacuum. They would NOT give me a loaner. They also did not apologize. So fast forward 2 days and I'm ready to go to work and my battery dies plus the EPS light is now on and they tell me it's going to cost a few thousand dollars most likely. The car doesn't even have 70,000 miles on it yet. What I don't understand is how an entire steering box or whatever it's called has to be replaced after 3 years and nothing is under warranty even the drive belt that I had to get fixed when a couple of months before it was not even flagged as a problem.
The steering issue was also not flagged as a problem until conveniently for them I take it in for an oil change and now there are multiple issues. I feel as though they messed with my car on purpose. I know it sounds paranoid but it was perfect until it went there for an oil change. I only bought that horrific car because of their so-called amazing warranty. DECEPTIVE!!! I am already talking to a lawyer as of yesterday and he's waiting to see what happens at my next appointment. They are also very very rude and when I tell them I need a car to drive to work, the man Xavier says "don't you have another one"? NO XAVIER I DO NOT HAVE ANOTHER ONE. I am a single mother with one car. I used to drive an Infiniti and I thought I would go a more sensible route with a great warranty with Kia. What a joke!!! I wish I'd stayed with Infiniti. Their customer service was amazing and flawless. I feel very unsafe with this car and my lawyer knows this too.
After reading all of these reviews I feel even worse and it seems like they are not being held responsible. These are my first issues with this car and I even paid extra for a better warranty and the warranty has covered NOTHING AT ALL. How dare they get away with this and their engines failing and putting people's lives at risk??? This is disgusting! I was going to give this car to my daughter for college. That will NEVER happen now. I urge all of you to sue them as I am about to. That at least gives me some hope. Never again Kia.
Kia lost a payoff and now wants more money. Kia provided a payoff good through 7-11-16 in the amount of $30,314.32 for Francia **, which was sent and we have a signed receipt for the FedEx package #** on 7-11-16 by someone at KIA. The package was delivered to Payoff Department Kia Motors Finance box 650805 1501 N. Plano R. ste 100 Richardson TX 75081. They have not processed the payoff, and now they are requesting a payoff for $30,625.73 good through 10-8-16. We are asking that they honor the payoff that was quoted on July good through 7-11-16 for $30,314.32.
I went to Bald Hill Kia in Warwick, RI with my CPO Sorento. Somehow and for reasons I can't understand they couldn't find that my vehicle was certified. After several call I spoke with someone name it Kevin (Kia customer service representative). He couldn't help me and blame me and the dealership that I should know better if my vehicle was cover or not instead help to solve the issue. Finally he told me the CPO warranty was under JM&A and he couldn't even give me their number so I google it and find it, and talk to them. They told me to have the dealership to call them and yes, I was cover!!! This all process was too painful and I will not consider to buy another Kia because the experience was horrible, from the dealership to Kia Motors Customer Service!!! I have some more issues but I will take the vehicle to my personal mechanic and pay out of my own pocket, and avoid the hassle of Kia service.
If there is any attorney out there my last post is big. There was a Engine recall due to the engine creating oil sludge. Hundreds of people out of a car and accidents due to the car locking up and shutting down. Consumers are being told it's due to lack of changing oil.
My son purchased his first car, a pre-owned 2012 Kia Optima and less than a month later the engine seized. The engine needs to be replaced and Kia Motors of America refuse to because he is not the original owner. They say that the 100,000 power train warranty is void. However, I found out that this has occurred with their new vehicles also. I have gone to social media for justice. Voice your complaints on Kia's FB, Twitter, etc. posts #boycottKiaMotors. We will get justice one way or another. 3000 complaints will keep someone else from making the same mistake.
After 2 yrs of purchasing my cute 2014 Kia Sportage the A/C compress blew out that I'm not understanding why. After taken in for A/C check up that cost $89.00 I asked what cause the problem services rep stated, "I DON'T KNOW". Like this ** is customer fault WTF. Calling Kia corporate offices is fill with hell. I truly believe after getting oil changes from Ft. Bend Kia for a year & a half services tech have necklace my SUV. Kia corporate offices says to me, "if you feels that way you need to take to Ft. Kia to fix the problem." I stated to the Kia corporate offices rep: I'm afraid of Ft. Kia services department and afraid of Kia products. I'M SCARED.
I just purchased a 2015 Optima. Does anyone have a problem when backing up? The back end is high and I can only see the brake light from the inside.
I have already written a complaint about my 2015 Kia Optima. My question is "WHY HASN'T THE BBB OR CLASS ACTION suit been alerted?" Over 3000 complaints against this company. Has anyone gotten satisfaction? Are we just going to keep complaining and letting KIA go without standing up to their responsibility? They blame the customer for not reading the manual or not keeping up with oil change receipts knowing all along that these cars are defective. They are cheating us and we will still have to pay 20,000 or more on a car and put a new engine in ranging from 6000 to 10000 dollars. Their cars are new!!! Mine didn't even show a check engine light before the motor seized. I bought my car brand new. One and a half year later we are stuck with a car that need a new engine. Something has to be done!
My Kia has just over 7,000 miles and the last 4 months I have been plagued by the car not starting. Dealer diagnosis is always good. Finally they thought it was a battery cable. Car ran fine for 2 months, now back to same problem. If I just the dead car, it will run fine for about 2 weeks, then it dies again. No one can figure this out. Kia should take responsibility for this vehicle's problems but I find no one cares and I'm stuck with a relatively new car, low miles and chronic starting problems. Is there anything Consumer Affairs can do to help?
After reading all of the bad reviews on here regarding the Kia's engine problems, I am appalled and shocked to see I have been having all of the same problems, with only 47,000 miles!! I put $6,000 down on a brand new 2015 Kia Optima, and have been paying into it every month. I too started noticing a loud rattling noise when I would accelerate and it seemed like my car wouldn't go. I also started getting white smoke coming out of the tailpipe when I started my car. Well two days ago, the check engine light came on and the whole car started shaking violently. Thank goodness we weren't too far from home and made it there. I had the car towed today to the dealership. They called me back and said it was SLUDGE.
They wanted all of my maintenance receipts. We don't have ALL of them. And when I called another dealership to get a copy of the maintenance they did on my car, they said I must show ID and have to drive all the way down there in person to get it, because they won't fax it. Are you kidding me??? How am I supposed to get there with NO CAR!!! I'm so upset!!! I have owned a Toyota Camry, Honda Civic, Accord, Lexus and have NEVER EVER had any problems like this!!! And a couple of those cars I bought used and they went over the 100,000 mile mark with NO issues. This is a KIA engine issue, NOT a car owner issue. Why are they putting the blame on us.
If they are going to give me the runaround like everyone else, I am going to get a lawyer, contact the media and go out of my way to make this public. Even if I have to go into the dealership and warn everyone not buy a car from them. We are getting treated like ** as if this is our fault!!! I currently have NO transportation to work and am going to be forced to rent a car...at my own expense, for a problem in their manufacturing!!! I don't have the $$ to do this. FYI it looks like there is a class action lawsuit going out of Redlands, CA with an attorney McCune **. I will be joining that. When will they stop being shady and admit they have a problem with their engines???
So I bought a car back in 2014. I was happy, after years of looking for wheels, I got some! It was a 2012 Kia Rio for 12000. I didn't want a car but the salesmen said that I could get a car and in 6 months come back and get a truck I wanted at a lower payment. So in 6 months I came to find out it doesn't work like that. So I'm stuck paying 371 for a car I didn't want. Well 2 years down the road, I hit hard times. I lost my house and it was just mayhem. I tried talking to them and they said they would give me an extension after paying 2 months for a 2 month extension. So I borrowed the money and called back when they told me to. All I got was a robot who would hang up if I ever asked for a person. This would go on for a couple of months of doing the same thing. Then they gave me a consultant who wanted to help. Here's another two months I again borrowed for the last time I could. He said call back in a week. Call him he said.
I did with the number he gave me when he told me to call. When I talked to him he acted like he didn't know me and directed me to someone else. There was nothing to do. 5 months in and they told me that I either needed to give them 2 months for an extension or they will take it. I said I can't pay. They said it's registered as a stolen vehicle. I told them where to get it they said my address doesn't exist. I told them I brought it to my job. They said they were going to get it with the police. Still sitting there for 2 weeks now. Do not trust Kia. They will take your money and never help you. Be very warned.
I have a 2014 KIA Sorento. I purchased this vehicle with the 100,000 mile/10-year warranty extension. My Sorento started having SiriusXM Radio reception problems around July/August of 2015. It would sporadically lose the signal and a NO SIGNAL indication would appear on the radio display. These signal losses occur no matter where I drive my car. I showed King KIA of Gaithersburg some of the many pictures I took of the radio front panel when the failures occurred. King KIA tried to fix the problem several times between December of 2015 and June of 2016 without success. King KIA then requested assistance from regional technical assistance. KIA Motors sent Field Technical Service (FTS) representatives to King KIA to check out my vehicle and the SiriusXM radio issue. The FTS technicians test drove the vehicle for 15 minutes, reproduced the problem, and then stated that this is normal operation from signal being blocked.
When I realized King KIA might not have the expertise to fix the problem, I called SiriusXM Customer Service for help and forwarded more radio-failure pictures to them. Sirius Customer Service stated that the problem was probably the antenna or the Sirius Radio itself. After several calls and emails with Sirius Customer Service, they elevated the issue to their Technical Department. The SiriusXM Senior Director of Repeater Operations, Mr. Russell **, called me to discuss the problems that I was having with my SiriusXM radio and to offer his assistance. He said his office is located in DC and is near the route I travel to work at the Washington Navy Yard, in D.C. He stated that none of his employees, most of whom have SiriusXM radios, have experienced this problem, and some of them drive a similar route that I drive from Germantown.
The director also sent me an email stating that the SiriusXM technical team had tested the route that I drive from Germantown, Maryland to the Washington Navy Yard and found no reception problems, signal outages or interferences. I contacted KIA Consumer Affairs and forwarded more pictures and asked for the KIA final report. Ms. Britney ** of this office stated that KIA would not send the final report without a request from a Lawyer. At this point I decided that I would obtain legal help, so I retained the Law Offices of Karpel, Link & Caporaletti, of Rockville, Maryland through my legal assistance plan offered by my employer, BAE Systems. With legal help it appeared that KIA Motors was willing to consider the Lemon Law and asked "What is your client's demand?" My lawyer replied that I wanted them to fix the radio issue or replace the vehicle with one with a working SiriusXM radio.
My lawyer asked that KIA Motors provide the KIA final report that they would not provide directly to me. Not long after that KIA Motors stated that the issue was elevated to upper management, who determined that compensation would being denied at this time. They still did not forward the KIA final report. KIA Motors' last email to my lawyer stated that they feel this is normal operating based on the area that I live. This email also referenced the very first invoice from King KIA of Gaithersburg (Ro# **) of 12 December 2015. This was the first time the mechanics had looked at my vehicle concerning the SiriusXM radio issue, where they found (incorrectly) that the signal fades only on 2 stations. The final email from KIA Motors also stated my radio performance is normal based on reception from the different radio stations. KIA motors forwarded pages from an Owner's Manual that explains the process of AM & FM (not satellite) radio reception.
Note that my vehicle does not experience any problems with the AM & FM station, only the satellite stations. It appears that KIA Motors has ignored all of the evidence that my lawyer and I have provided. I feel that KIA Motors has not read the emails or examined the photos I had provided, or they believe the little guy will eventually go away.
The following is some of the evidence that we have provided to KIA Motors. 1) The signal does not fade, it is completely lost with a NO SIGNAL or WEAK indication on the radio front panel as we have proven with the many photos. Note that I have over 200 similar pictures saved on my iPhone if needed for proof of times and locations of the signal loses. 2) The signal is not lost on only 2 stations. It is lost on every satellite station I listen to and everywhere I drive as shown in the photos. 3) SiriusXM radio is not operating normally in my vehicle since it does not happen in other vehicles. For example, it doesn't happen in my car pool member's two cars, who has provided a written statement. It didn't happen in the 3 or 4 different KIA loaner vehicles I used when my vehicle was in the shop at King KIA. And, it has not been reported as an issue by any of the many employees at the SiriusXM offices in DC with SiriusXM radios in their cars.
4) This SiriusXM radio signal loss is not due to the area I live or drive, and is not being blocked or interfered with. This is based on emails I have received from SiriusXM Customer Service, and from the SiriusXM Senior Director of Repeater Operations and was forwarded to KIA Motors via my lawyer. 5) The King KIA service manager, Mr. Bill **, believes there is an issue with my SiriusXM radio reception, but is unwilling to say it is due to either the equipment or the installation in my vehicle, since his service department has tried everything they know of to fix the problem.
After the last KIA Motors communication with my lawyer, my lawyer has declined to support my case any longer, and suggested that I file my complaint with the Better Business Bureau and/or Montgomery County Consumer Affairs. My suspicion of this terminated legal service is that the legal service offered through my company doesn't pay the lawyers their normal fees, and they consider my case not worthy of their efforts.
I just want to start by saying that I am a very friendly person and I always have a smile on my face, but I am not happy with Kia right now. I own a 2012 Kia Sorento. It is my family's only vehicle. We are a family of four. On Friday, August 5th, my family was driving from our home in California to visit my mother in law for her bday at her home in Nevada. Two miles from the Nevada state line our Kia just stopped in the middle of the 15 Freeway and luckily my husband was able to swerve it on the shoulder of the freeway.
We waited for nearly 2 hours for a tow to Henderson Kia (in Nevada). It was over 100 degrees that day. The tow was taking longer than expected so we were forced to leave the keys to the Kia on the floor mat and leave the vehicle for the tow company and find a way to get to my mother in laws home. Once the Kia finally arrived at Kia Henderson we were told that the service department could not even look at it until Monday morning, August 8th. I had requested a rental and was declined. This was a necessity as we had no transportation while in Nevada and no way to drive the 300+ miles back to CA so that we could work on Tuesday, Aug. 10th and get our daughter's to their first day of school.
We paid over $400 in car rental costs for 4 days use of a vehicle. Henderson Kia notified us on Monday, Aug, 9th that our engine needed to be replaced. We were shocked. 72,000 and a perfect maint. records. All of which we supplied to Henderson Kia. Due to this we were approved for a new engine. On Wednesday, Aug. 11th, I again requested Kia provide a rental vehicle. Henderson Kia told me to call Kia Consumer Affairs and Kia Consumer Affairs told me to take it up with Kia Henderson. Finally, a rental was approved and I triple verified that I would have the rental during the duration of the repairs and could use it to drive the 300+ miles back to Nevada when my vehicle was ready.
Fast forward to today. My vehicle is ready and Henderson Kia is stating that my rental vehicle is only valid until today, September 1st. I am beyond livid. Especially since the contract between Henderson Kia and Enterprise Rental Cars states that my rental is valid until Septemeber 30th. Does Kia really think my family can just leave work and school and drive back to Nevada from California - on Labor Day weekend no less? I have already given Henderson Kia my arrival date in Nevada of Friday, September 9th. My engine is under warranty. This is a Kia flaw not any damage my family has inflicted on the engine.
Henderson Kia is expecting me to return my rental vehicle to my local Enterprise today. If I do that, how will I get home? How will my children get home from school? How will I pick my husband up from work? and most importantly, how will we be able to drive back to Nevada to pick up our Sorento? It floors me all of this back and forth with Henderson Kia and Kia Consumer Affairs. I have saved all of my 20 plus emails with Henderson Kia. As of this moment, my family is still in limbo and Henderson Kia is saying that it is only Kia Consumer Affairs that can extend a rental car and Kia Consumer saying it is only the individual dealership. Please help. Thank you for listening.
BOUGHT THIS VEHICLE ONLY TWO YEARS AGO. IT HAS ONLY 69,000 KM. ON IT. On the way home from Saint John, it suddenly starts making a lot of racket under the hood. In pulling over to the shoulder of the road, the car stalls, will not even turn over! Just had the oil and filter changed the day before, so the first thing I do is check to make sure the oil level is O.K. The oil is fine. My wife and I had to walk back almost a mile to use a phone to call for a tow and a ride home.
Long story short, THE ENGINE IS TOAST and because we were short two oil change receipts, they refused the warranty request! DEALER says a new motor will cost $15,000, so that's not happening! We have had the vehicle at the dealer for a month! In that time, they have ordered two used motors for us. The first never showed up, the second one, out of Quebec, wasn't fit to use. So now they have another motor ordered! How long do we have to put up with this crap? Is there nothing a consumer can do other than spend a fortune on lawyer fees?
I purchased the Kia about 1 1/2 years ago. I have 48000 miles on it. Last week it started blowing white smoke out of the tailpipe. I checked the oil, which was fine, and then called and made an appointment at the dealership since it is under warranty. I took it in yesterday only to be told that the engine was ready to blow. I thought my day couldn't get any worse until the Kia rep told me that I needed to gather up all of my receipts and that of all maintenance reports on my vehicle. It would then be submitted to Kia to see if it met their approval for their warranty. This would have been fine except for the fact that the service person told me that if I ever went over 3500 miles in between changes they would decline the warranty. I have completed oil changes at home and the service person said that would be fine except that I have to prove that it was for the Kia.
Now, there was no indicator light that ever came on in this vehicle. I have faithfully changed or had changed my oil and again NO INDICATOR light came on that anything was wrong. Basically I was told good luck in getting it fixed. I have read the other complaints and it seems like I am not the only one. I owe 26000.00 on this vehicle and they said that if (when) Kia declines the work then they will be happy to replace my engine for the price of $5000.00-$6000.00. Even if I didn't complete the oil changes that I did a BRAND NEW car should not have a blown engine in 48000 miles.
After speaking with their rep it was made very clear to me that they are going to decline anything that I give them. When I asked about it being a Kia issue that the indicator lights weren't on I was told "Well I don't know why they didn't come on" and "Slug in the tank means oil leak" I stated to the rep that if the seals leaked because of a problem with their motor that would also cause slug in tank too right? The guy told me "You would have to prove that". I will never buy another Kia. Their warranty sounds good but is full of loopholes to make a customer believe that they are getting amazing coverage when what it really is is a way to screw people out their money, their car, and their wellbeing.
On July 17, 2016 while my husband was driving my 2013 KIA optima with 97000 miles on it and with no warning Arno warning lights coming on the car just shut off. Earlier that day we had heard that the motor sounded louder and a clunk noise. We were going to call and schedule service on Monday then that happened. Thank God the car was just around the corner and he had not made it to the 4 lane highway to cross yet. We towed it home with our Chevy truck. He thought it was the battery. Replaced the battery and still would not start initially, but it did start. My husband works on vehicles and builds race motors and heard the motor and knew it was blown. Had the car towed to KIA mall of Georgia where I had purchased the car brand new on July 20th because of the extended warranty and notice we had received.
The service tech called my husband and said that the motor was blown and when he explained the warranty paperwork my husband was told that due to poor maintenance records we voided the warranty. All oil changes except 3 have been done at KIA dealerships and they stated we needed to get them those records before they would do anything. My husband told them that even if we missed the oil changes (which we did not) with the use of only synthetic oil that the oil does not break down like that to cause a motor to blow and there is oil in the motor. Greg the tech told my husband he understands what he is saying, but that is what Kia requires. My husband also told Greg that you cannot determine the reason for a blown motor until the motor is taken apart. They still required the proof of oil changes and that they would have to get with KIA corporate.
A week goes by and we hear nothing. My husband calls and Greg stated they were waiting on corporate and asked for the proof again. Another week goes by and Greg calls stating they have not heard from corporate and wants to know if we have. 2 weeks goes by and we hear nothing! I call Kia corporate, consumer affairs on 8/1216 and I am told they have nothing. I talk with Monica, explain everything and she states she will call the dealership and call me back within 3 business days. 8/13/16 I get a voicemail from Greg at the dealership wanting to know if we heard anything because they have not. How amazing is that!
8/18/16 I call Monica back because I have heard nothing and Ali answers and says that my claim has been escalated to him and he sees that they still have not heard back from KIA dealership. Amazing considering I received a voicemail from Greg Saturday and the reason I called was because my husband just received a voicemail from Greg.
Poor Ali had to deal with me, I was not as nice as I usually am because it is obvious that communication is a big problem here. During our conversation I did tell Ali that I had already consulted with an attorney and if I had to go that route I would. I also explained that I had talked to a local news channel, which I had and they were waiting to hear back from me. I also told ALI that he can google KIA engine failure and see all the other people with the same issue.
This has nothing to do with poor maintenance, but with an engine defect that KIA needs to take care of and stop treating the people who spend their money on a purchase and expect common courtesy instead of feeling like they have done something wrong when they have not and have maintained the vehicle per the owners manual that states oil changes every 7500 miles not 5000 like the service techs say. It is synthetic oil which is supposed to give longer oil life and less oil changes! Toyota only requires oil changes every 10,000 miles.
Ali went through the whole voiding of warranty etc. I let him have it because no one has even verified if it was a bad rod in the motor which was the reason Kia sent the letters to all the owners of the vehicles from 2013-2015. (I know 3 other owners that received the same letter with an extension to 120,000 miles.) How do they know without looking? Why has no one contacted me and why is Greg calling saying they have not heard from corporate?
Ali was professional and understanding. Ali stated that he was escalating this to the manager at my dealership and he would call the service manager and call me back. I asked him to place me on hold and call then do a conference call. 10 minutes on hold and Ali came back stating that Don the service manager would be calling me within 2 hours to discuss. I told Ali I would be calling him the next day to let him know that I did not hear from Don because I knew he would not call. I apologized to Ali because it is not his fault he had to hear me when it is the dealership's fault and should have been in touch. Ali stated that he has it noted and this should not have taken a month.
I NEVER received a call from Don the service manager!!! 8/19/16 I receive a call from someone else at KIA corporate stating she was calling with an update. I asked why Ali was not calling and she stated she did not know that she was just calling to let me know that the dealership had ordered my engine to replace. I asked if this meant that this was covered by the warranty and she stated yes. I thanked her and asked her to note that once I get my car from KIA MALL of GEORGIA that it will never go back there and I will never step foot back in there because of all of this. She stated she was just the messenger and I told her I understood and I was very Thankful for her call.
8/24/16 I call and leave a message for Greg in service to find out the status and when to expect my car to be ready, no return call. 8/25/16, today I get a call from Rick with the service department that my car is ready for pick up. I have my car with a new motor in it. The paperwork states the following "verified concern, removed valve cover to inspect, no sludge. Removed oil pan and found rod bearing material from #2 rod bearing failure" "removed and replaced long block assembly per tech line" remain sub engine.
Needless to say, it was one of my worst life experiences in my 45 years and why do you have to threaten legal action to get something done? I made 2 car payments without a car, no offer to give me a loaner car and no offer to reimburse me for being put out without my car for almost 6 weeks, but I have my car back now and I am happy about that. Our plan is to keep the car for maybe 6 months and trade it. I work from home now so the mileage will barely reach 1000,000 by then and I will go back to Chevy! I had one previous KIA optima 2001, and had no problems with it until my son totaled it, so that is why I went with KIA again but brand new this time and look at this. I am happy now and wanted to share my story so others with the same problem can give my example and get things taken care of. Thank you.
I've been buying a Kia since I was younger. And now I have had problems. First I had my back tire lock on me. Went to Kia and they told me that my car warrant was not in effect. Then my air conditioner went out and same no warrant, They said that 2 yrs ago. And now my clutch. My car is only 5 yrs old. And at this time I'm at 10005 miles so again they say I'm over just 5. I believe you owe me. Damn it. Wow I never had problems with a Kia. So how can I not have warrant back then when I was under 1000. You people are all lies... I will never buy another Kia again. I have not miss one payment or never been late. I can't wait to pay this car off and sell it.
2012 KIA Optima SX - Catastrophic Engine Failure 84k miles. 8.21.16 - 65 mph on highway, power loss, pull over, won't start. Just prior at a stop, I heard a thump-thump-thump and thought it was grooves/bumps in road. Turns out it was a connecting rod (Warranty extension received). Vehicle currently at dealership with a locked up engine. Will update when I hear from the service department.
ConsumerAffairs Research Team
The ConsumerAffairs Research Team believes everyone deserves to make smart decisions. We aim to provide readers with the most up-to-date information available about today's consumer products and services.
Kia was founded in Seoul in 1944 as a manufacturer of bicycle parts. From there, they began manufacturing entire bicycles and then motorcycles, trucks and cars. The brand is now a global car manufacturer and had record-breaking sales of over 625,000 vehicles in the United States in 2015 alone.
- American manufacturing: In 2009, Kia opened a manufacturing plant in West Point, Ga., which created approximately 15,000 jobs in the manufacturing and supply chain sectors. In early 2016, the factory produced its two-millionth vehicle.
- Shopping tools: On the Kia website interested customers can customize and price different models, compare vehicles, request a quote from a local dealer and even live chat with an expert. They can also apply for financing from Kia, estimate monthly payments and determine the trade-in value of their current car.
- Online owner support: The owners’ section of the Kia website provides a wide variety of information to Kia owners. They can find warrant information and instructional videos as well as the contact information for customer service, location information for Kia maintenance and service centers and any recall details.
- Warranties: New Kias come with several warranties, including a 10-year/100,000-mile limited powertrain warranty, a 5-year/60,000-mile limited basic warranty and a 5-year/100,000-mile limited anti-perforation warranty. New automobiles also come with free roadside assistance for the first five years or 60,000 miles.
- Teen driving school: Kia has partnered with B.R.A.K.E.S. (Be Responsible And Keep Everyone Safe), a non-profit organization dedicated to training and educating young drivers, to offer the Teen Pro-Active Driving School. Kids and their parents can attend a hands-on training course for free at locations throughout the United States.
- Best for Kia’s affordable fleet of cars includes models that will suit every lifestyle.
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