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Reviewed Sept. 5, 2023
We have a 2015 Kia Soul and my insurance policy is coming to an end, I started calling others and I was declined insurance because I own a Kia. We have 5 vehicles and 5 companies told me they would "not even quote" the insurance because of all the theft with Kias. I called the dealership and they explained that Kia is updating these cars, they gave me Consumer Affairs for Kia number. Consumer Affairs told me that the cost is mine to pay for and I could join the Class Action Lawsuit later to get my money back I would have to spend to get my Kia insurance with the Anti theft. Pretty POOR customer service from Consumer Affairs Kia! They could care less, when she apologized I said, 'Well that really doesn't help me," and she hung up on me! I guess selling our Kia is the answer to not being able to get insurance on it! Think before you buy a Kia.
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Reviewed Aug. 24, 2023
Unfortunately I lease a 2023 Kia Telluride. This is our third Kia in a row and our second Telluride. In March of this year, our 2023 Kia Telluride, that we lease through Kia, was involved in an accident. Since March, our Kia has been sitting at the repair shop awaiting parts that Kia cannot provide. This is unacceptable. We are leasing a Kia, through Kia, paying Kia, and Kia refuses to provide the parts to fix it.
I have been in contact with Kia Customer care and been lied to multiple times and my wife has been hung up on once she mentions the case #. Kia has told me the supply issue is between my dealer and myself, that they have nothing to do with it. As of now, 6 months later, Kia still has no eta on the parts needed and they don't care. They fully expect me to keep paying to lease a vehicle that they can't provide parts for. They have told me there is no one at Kia that can help us. They've now blocked me on all social media, refuse to take my calls, and won't return my messages. What a terrible company with zero ethics.
Reviewed Aug. 15, 2023
My car is a 2021 Sportage, and my AC has randomly stopped working (no cooling whatsoever). Every dealership in my county has zero diagnostics appointments available and the one I found told me I need to leave my car there for 3-5 days with zero loaner cars and if my car isn’t covered under warranty there’s a $400.00 diagnostics fee. Then the fee to fix it (I don’t know why it wouldn’t be under the warranty but it looks like I’m living without AC forever because this is BULL). I’ve always been an advocate for Kia but this experience is making me want to trade my car in as if it has any issues even under warranty, it’s a nightmare to get fixed.
Reviewed Aug. 10, 2023
I have a Kia Telluride. Getting service is a 30 day wait at multiple dealerships. Rick Case Kia in Duluth GA tells me they will need to keep my car for 15 days or more just to diagnose a simple parking sensor error. That’s apparently what you can expect if you buy a new Kia. Be warned.
Reviewed July 21, 2023
I’ve bought Kia Niro Plug-in Hybrid 2023 last month's. My windshield glass was cracked within 40 days. I called Kia support for help. They said no warranty. Also called to many Kia dealers but I never got help from them to figure out to problem. Result I spent almost $1400 to fix it. Still I am not getting any answer. Not a good experience w Kia so far.
Reviewed July 18, 2023
I have a Kia k5 2022 and had a collision issue on right front side. They ordered the parts but one part is been like a ghost hunt since 4 weeks now. Initial repair time was estimated 10 days. Now they stretched it to 27 days. Calling customer care says they don't know anything about that part number. Getting a hold of a manager impossible as customer service associates keeps hanging up my calls saying that, "I can't create the part." So now I am paying for a rental car and figuring a way to get my vehicle fixed. I will never buy another Kia again or recommend them to anyone.
Reviewed July 17, 2023
After a year of back and forth from Kia corporate to the local dealership, Kia concluded that my faded trim on my 2021 Telluride Nightfall wouldn’t be covered since it’s outside there 12 month warranty coverage (which most people don’t know even exists and it isn’t on their website). So let me get this straight. Kia only covers a known and clear defect of their own fault probably due to their own QC error during a Covid manufacturing squeeze? I’ll never buy a Kia ever again. There are tons of threads on this issue and some are covered and others are not. There’s no consistency in their judgement. Very disappointed in this company and will continue to complain everywhere I can. I paid over $50K for a vehicle that has worse looking trim than the biggest hunk of junk in the lot.
Reviewed July 13, 2023
I recently sold my car to Carvana and had an outstanding experience. From the moment I received my quote online, their team was professional, responsive, and knowledgeable. They assessed my vehicle thoroughly, offering a competitive price. The entire transaction was seamless and efficient. The company's attention to detail and commitment to customer satisfaction were commendable. They handled all the paperwork and made the process hassle-free. I highly recommend this Carvana to anyone looking to sell their car. Their expertise, integrity, and excellent customer service make them a top choice in the industry.
Reviewed July 6, 2023
We had a drive train issue on our Kia Telluride that is a year and a half old. The Kia warranty is 10 year 10 thousand miles supposedly. We were out of town when this happened and were told it would take 2-3 weeks to fix with no rental or car replacement. The dealership doesn’t get reimbursed by Kia and so they wouldn’t cover it. That is standing by your warranty. It’s honestly been a nightmare and such a hassle to deal with while we were on vacation. Getting a hold of someone took a whole day and then we were hung up on with no resolution. Getting a hold of a manager is next to impossible. So now we are stuck paying for a rental car and figuring a way to get our vehicle back. I will never buy another Kia again or recommend them to anyone.
Reviewed June 29, 2023
I had over 3 recalls on my Kia Sorento. Kia never made good on their class action lawsuit. I had to have my car sit for over 6 months and still never was able to have it fixed by a Kia dealer. I was told that I would have to pay for it regardless and that they were scheduled a year and a half out on this repair. Now mind you, one of the recalls was that the vehicle would just burst into flames even if it were not running! Their advice is to park it away from your home and other buildings while you wait for repairs. Then I did have two of the repairs made at my local nondealer mechanic and Kia claims denied my claim.
Gave no reason and when I called to speak to someone the lady was so rude and told me, "That is it that is all we can do your claim was denied." I finally had to sell the car to a dealer at a loss. A BIG LOSS! NEVER BUY A KIA. THEY DO NOT CARE ABOUT THEIR CONSUMER EVEN IF IT MEANS BURSTING INTO FLAMES WHILE DRIVING! THEY JUST DON'T CARE! It has been some time now and I still have not had a courtesy call about my complaints.
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