Founded in 1944, Kia Motors is South Korea's oldest car manufacturer. Read reviews for their models:
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Because there were so many mechanics giving me different diagnoses of the problem, I decided to go to "the Pro's" for repairing a slight vibration in the steering at highway speeds. This dealer charged $200 to tell me the whole Rack & Pinion needed replacing and cost about $1700, Google disagreed, and the SUV had none of those symptoms or issues listed. I went ahead and did the new rack because KIA should know right? Anyway, The vibrations are still there and now an additional one started, and I'm out $1800. From the looks of the old rack, I think they took a wild guess about what was causing the vibration, and from the condition of the old rack "pics" it looks like I'm not the first one to swap it out for the issue.
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I bought a brand new 2016 Kia Sorento. Nothing but problems. Had a recall on my Engine, they said just wait till it goes completely out. And it did, in the middle of Pennsylvania far away from HOME, Had it Towed to Virginia (Where I purchased). They had my vehicle for about a month, had to rent a Vehicle. They paid some of it, but I was left with almost $700 of the rental. Got my Vehicle back, while driving back to Georgia the Bottom Panel came loose and was dragging. Put in several complaints...NOTHING! Took to a dealer here in Georgia, what they do... Just ripped it off instead of replacing it. Now recently Engine light came back on, doing exactly what it done before, took it back to the dealer (rent a car again) Went to pick up my vehicle, nobody knows who is paying for the rental... Wish me luck on getting refunded. Never will I buy again.....:(
DO NOT FINANCE WITH KIA OR BUY A CAR FROM THEM. I was an excellent customer and paid on time every month. I even turned in an immaculate car with way under the allotted miles. My car was turned back in years ago in 2020. I have 2 finance reps names that unfortunately could not find me another Kia Optima or new car with hybrid or electric like my car. I turned in my excellent car and received a $0 turn in sheet that shows everything was cleared and paid off. They called finance and I documented names when I was there and everything was confirmed my account was PAID IN FULL.
2-1/2-3 years later they put $400 unpaid balance negative on my credit report. They said I have to pay this fee even though we had already cleared every detail including all finance balances at the time I was ending everything (in-person) at Kia. They sent this charge to collections? and it says Unpaid? I have tried and tried to clear this up but no one wants to help. I was a Kia supporter but no longer. This is a serious misuse of power and negligence. I can't even get a manager to speak to me and I have only received rude people telling me to call the collection agency? Makes no sense. They want their fees and want nothing to do with me disputing their $400 mistake. Called again and they keep forwarding me to the collection agency that doesn't answer. hmmm. Seems suspicious. GREAT CUSTOMERS TREATED BADLY AND THEY RUIN YOUR CREDIT IN ERROR SO BEWARE.
I purchased a 2014 Sorento back in April 2016 and later received notification that it had a recall. I took it in to have it checked and twice it passed the recall test, only to later have the car die out on the highway in 90-degree weather with my toddler riding along headed to my uncle's funeral. Unfortunately, I missed my important family engagement waiting for a tow, only to find out that it was the recall that caused the inconvenience and needed to be done.
Afterwards, I took it into Kia of Mentor to make sure the recall was done correctly and that I shouldn't have any further issues. Fast-forward to present day... On Jan 3rd as I was leaving the store my car wouldn't start. No lights /codes, it comes on, but engine won't turn over. Had everything checked but still nothing. Sent it to Kia of Mentor and they stated they couldn't figure out what the problem, had it escalated and yet still nothing. Finally recieved a call last week from a service manager who stated someone wasn't doing their job and he has it now.
This past Monday I was told supposedly the engine was shot and I had to pay $5000.00 to repair. This is absolutely unacceptable, I have only had my vehicle for a little over 6yr. The vehicle isn't even 10 yrs old... and you're telling me THAT THE 30K I JUST FINISH PAYING WAS PISSED DOWN THE DRAIN!!! Through this whole process, it's been nothing but a headache from beginning to end, on top of the cars being willing fully stolen because of Kia's neglect to equip and provide a safety feature so cars aren't stolen!! This is costing a lot of time and money to my self, my child and others. I won't EVER put my money back into KIA if they don't make good on their end, this is ridiculous.
In August of 2022 I purchased a 2016 Kia Sorento. With the seasons changing to Winter my car does not start if the weather is below 10°. It's been very frustrating. I can't even get a jump. I have to wait for the temperature to rise. With work and kids this has been very very stressful.
I'm the (third and current) owner of 2017 Kia Sorento LX which was working absolutely fine, with no issues or any warning lights on. On 1/14/23 (Saturday) while travelling with family on highway I-95 (in Florida), the engine suddenly failed with smoke and oil spurting out from underneath. The engine service lights and audio warning kicked in. Despite the confusion and nervousness, I was able to safely maneuver the vehicle to the shoulder within seconds and escaped crash or fire.
Immediately called my insurance and got the vehicle towed to the nearest Kia dealership. I had to drop the vehicle at the dealership and drove home 700 miles to Virginia using one way rental. Few days later the dealership confirmed that the engine is not good anymore and it needs a replacement. They told me that since the recall (PI1802 ECU UPGRADE (KSDS)) was not performed on the vehicle, Kia will NOT pay for any expenses and I have to pay out of pocket more than $8500.00 for the replacement. It came as a big surprise and shock to me as I never heard or got any communication from either the dealer (3rd party) from whom I bought the vehicle or KIA regarding such recall or the fix needed, to prevent such a failure.
I would appreciate it if your legal team can help me to have Kia replace the engine at no cost to me. As I'm searching, I'm hearing a lot of news about KIa's and Hyundai's having the same engine issue and many have resulted in fires and even death. YouTube and other online forums, have many of these horror stories, also few highlighted by the media. Looking back, I feel lucky that we narrowly escaped! **
I purchased my 2022 Kia Sorrento in the beginning of 2022 after approximately 16,000 miles I started having transmission problems with the vehicle. I bought the vehicle in and Kia replace the transmission on the car. Within a month of the transmission being replaced. The problems with the lack of acceleration started all over again and I bought the car back in multiple times from this point, but Kia keeps on telling me they cannot find the problem the level of customer service that you receive a Kia is poor and I believe that they don’t want to find the problem even though there is a massive recall out on my car right now. They will not do anything to help me and I am stuck with a car that does not operate properly when I drive it, I fear that I will crash because of the lack of power. Everything that I have stated I have documentation and proof of.
Rear tvs won’t stay connected to Bluetooth/hotspot. Takes forever to connect and then will disconnect within minutes. Streaming is nearly impossible. Have spent hours and $$ and have found no solution.
I bought a 2023 Kia seltos from Georgetown Kia December 2021. I received a phone call November 2022, 11 months after I purchased it that it was ready. I picked up my vehicle Nov 9/22 and I confirmed with Georgetown Kia that the rust protector and the paint protection that I added on was already done and installed. So I just received a phone call from Georgetown Kia asking when I want to bring in my vehicle to get my rust proof module put in and my paint protection done.
Dave told me when I picked up the vehicle a month and a half ago that it was all done and the winter tires were going on the day I picked up the vehicle (which they did) I specifically asked him that this was complete and he told me yes. This is complete ** with this dealership. It’s wintertime. The salt is all over the roads and I have a vehicle that is not protected now.
What a joke! First I have dirt all over my backseat from my tires that they put in the back and now I find out I don’t even have rust protection or paint protection that I paid for and was told it was installed in my vehicle. I would not of taken this vehicle off the lot if I knew that what I paid for was not complete! This is so unacceptable.
Hello Kia, my husband and I bought a used 2013 Kia Sorento and it was nothing but a nightmare for us. We have replaced the engine, the water pump, the radiator and now, it has been down for about 8 months because we went through severe financial crisis and are still paying monthly fees. All efforts have proven abortive and I contacted the Consumer Affairs but since there is no recall on it, I couldn't get help. Your vehicles have several recalls because they are poorly manufactured and are a walking deathtrap on wheels. It almost caught on fire. What if my child was in there with me? If nothing is done, I have planned to make a social media account and expose you further.
Your defective vehicle almost killed my family and now I have severe emotional distress from the stupid car draining my finances. I will make an Instagram, Facebook and TikTok business account, pay for advertisements and expose all your unscrupulous tactics. I paid $300 to have it towed but they returned the piece of crap vehicle because it didn't have a recall on it.
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