Kia Sportage Reviews

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About Kia Sportage

The Kia Sportage is a compact SUV that's available in three different trim levels. Read more Kia reviews to learn about other models.


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Kia Sportage Reviews

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    Reviewed June 18, 2026

    Recently bought Sportage hybrid X-Line for nearly $40,000, to find out no way to connect garage opener to my vehicle. This is standard in other manufacturers on higher-end models. Ridiculous! I compared X-Line with top model SX Prestige, Homelink was not mentioned in either trim and no package offered to add it. Feel like I wasted my money.

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    Staff

    Reviewed June 5, 2026

    DO NOT BUY A KIA!!!! I bought a used 2022 Kia Sportage and the engine needs to be replaced. I’ve only had the car for 18 months. It was burning a lot of oil, this is a known problem with Kia. They denied my claim and I will never ever look at a Kia again. Once again STAY AWAY FROM KIA. THEY DO NOT CARE.

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      CoverageMaintenance

      Reviewed May 14, 2026

      Our new 2025 Kia Sportage was sold to us with a defective master cylinder. Lucky my husband knew what to do or we would have had no brakes. Kia did replace the master cylinder but we had no car for a week. This week we had a tire blow out the side wall while traveling. The car now has 10,000 miles on it. Kia would do nothing to replace the tire. I am uncomfortable with a new car having such dangerous problems! Never again would I buy a Kia. The dealership and Kia would not leave these problems up to the new owners. I would give it back if I could.

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      Reviewed April 23, 2026

      Put $20,000 cash on a Sportage and has constant snapping sound near A pillar. Had it in 3 times, once for 16 days, and they can hear it but can't find/diagnose so stuck with it as is. Bought with 7 miles on it. If you see this and still buy it's on you. If you don't see this and buy I am sooooo sorry I didn't reach you first.

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      Customer ServiceCoveragePricePunctuality & SpeedStaff

      Reviewed March 9, 2026

      I bought a 2025 KIA Sportage plug-in hybrid in February of 2025, and when it had only 3,973 miles on it, I discovered that coolant had leaked into my oil. I found this out when I took it in to have the oil changed. (I was unable to get an appointment at my local KIA dealer - they never called me back after I left two messages with them.) The knowledgeable people where I took my car to get an oil change drew up a sample of the "oil" that they found in the pan and placed it in a plastic bottle for me to show KIA, telling me that I should not even drive the car to the KIA dealer service. Thus, the car was towed to my local KIA dealer in Concord, CA.

      The people at my local KIA dealership were totally unprofessional in the way they dealt with such a serious problem. They changed the oil and supposedly did some "testing" of the car, then insisted I pick the car up or they would start charging me storage fees. (I had insisted that they figure out what the problem was before I would drive it again.) When I picked it, up at their insistence, they told me they had found no problems, but that I should return for a check after driving it for another 500 miles, while keeping an "eye" on the oil and coolant levels. Yes, I was supposed to drive this car that already had evidence of coolant leakage into the oil and then bring it back for a check! BUT, and here is the kicker, they informed me that if there was a further problem with the car, they would not fix it. No, I would have to take it back to the dealer where I bought the car.

      Never mind that I had tried to purchase a KIA from their dealership initially, but at the time they had no cars to offer me. That is the reason I had to go further from my home to another dealership to buy my new car. In the meantime, I've done some research and have found that this problem, at least with the Sportage plug-in, is not an unusual problem, as other people have experienced the exact same phenomenon with their new, low-mileage cars. My advice to anyone is to avoid buying a KIA Sportage plug-in hybrid. And, perhaps further, maybe avoid buying a KIA of any kind, as the KIA company in general does not seem to take problems with its cars seriously.

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      CoverageBillingCommunication

      Reviewed Feb. 23, 2026

      My Kia Sportage was part of a class action lawsuit that caused the engine to fail at 140,000. I was never notified and when the engine failed I was told I could not get it covered because I didn't do some upgrade.... that I was never notified of. Mind you, I financed this car through Kia and they sure would have gotten ahold of me if I missed a payment but couldn't seem to send me the recall notice. Never buying a Kia again.

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      MaintenanceStaff

      Reviewed Feb. 9, 2026

      I purchased a 2021 Kia Sportage that began experiencing electrical issues in its second year. The vehicle has been in service at least 10 times for the same unresolved problem. Each visit resulted in temporary fixes, and the cases were repeatedly closed without identifying or correcting the root cause. The vehicle was placed under Lemon Law consideration, yet Kia and its service departments continued closing cases without a permanent resolution. Customer Care was unresponsive and ultimately refused further responsibility, citing mileage despite the long-standing defect. This experience shows a lack of accountability and serious concern for consumer protection. Very disappointing.

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      Customer ServicePunctuality & SpeedStaff

      Reviewed Jan. 24, 2026

      We bought a new Kia Sportage GT line in July 2025. Today (24 Jan 2026) we are unable to open the driver side door from inside. When we called Shelly Motors (dealer from whom we purchased the car) we were given appointment on a Feb 26 with no other recourse. This is the customer service. Please beware.

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      Customer ServiceCoverageSales & MarketingMaintenanceStaffResolution

      Reviewed Jan. 10, 2026

      Over the past 15 years, we have generally had positive experiences with Montrose Kia. But things have changed. Our most recent visit on Wednesday, December 17th, was for a routine oil change that typically requires approximately one hour. Instead, the visit extended to nearly three hours due to delays and lack of clear communication. During this visit, we spoke with service dept. regarding initiating an oil consumption test. Our vehicle is currently consuming approximately one quart of oil every 500 miles, which we understand is a known issue associated with these engines.

      We were informed that this level of oil consumption alone was not sufficient to warrant an oil consumption test. This response is deeply concerning. In addition to the oil consumption, the engine knocks and pings, and this past summer the vehicle experienced a serious drivability issue. Although the check engine light did not illuminate, the engine was misfiring and repeatedly attempting to stall. We were forced to slowly nurse the vehicle to the dealership to avoid becoming stranded. Upon inspection, we were told the spark plugs were heavily fouled due to engine-related issues and required replacement at our expense, totaling approximately $400. This repair was clearly a symptom of a larger underlying engine defect rather than routine maintenance.

      Further compounding our frustration, we were told by the service department that even if an oil consumption test confirmed a defective engine, our Certified Pre-Owned warranty would not cover engine replacement. This directly contradicts the information provided to us at the time of purchase. Only after escalating the issue to both a manager and a salesperson was our warranty reviewed and confirmed to include engine coverage. The lack of alignment between the service and sales departments is unacceptable and places an undue burden on the customer.

      We were additionally told that Kia would “cover it if the engine blows up,” suggesting that we should continue operating the vehicle until a catastrophic failure occurs. This is not a reasonable, safe, or customer-focused approach, particularly when known engine defects are already present. We are seeking a proactive resolution—not a situation where we are left stranded due to an avoidable failure.

      We have also been informed that if an oil consumption test indicates a problem, we may still be required to pay approximately $800 for an engine “cleaning,” followed by a second consumption test, with no guarantee of resolution or engine replacement. This process feels unnecessarily burdensome and appears designed to delay or discourage legitimate warranty claims rather than resolve them. We will never buy a Kia again.

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      Punctuality & SpeedTransparency

      Reviewed Dec. 20, 2025

      I bought the 2024 Sportage, I commute a lot for work. This is the worst riding vehicle I have ever owned. Every bump crack or crevice in the road you feel. Passengers in the back feel like they get whipped around. It feels like there’s no suspension. I have taken it in twice to the dealership and both times they tell me it drives fine. Now my car shakes hard when stopping. I have an appt to take it in. I will update my issues then.

      It is not a quiet car, I have had issues with the navigator taking me off the grid so to speak, we had a thunderstorm. I was driving home from a trip and went to turn off car, it would not turn off. Drove to dealership. They couldn’t shut it off, they wanted me to leave it with them for 3 days, I’m out of town. They had no loaner for me. No other options. Once I finally got home I had to remove the cables on my battery to shut down the car. I take it in next morning and they can’t find any issues with it. It’s now shutting off like normal but obviously the rain shorted it out somewhere! Kia does not stand by their cars. I would not recommend buying a Kia ever! I can’t wait to get rid of this junk!

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      Customer ServiceContract & TermsMaintenanceTimeliness

      Reviewed Nov. 13, 2025

      I got my Kia Sportage brand new it is a 2023. I have had to get it towed 3 time. The most recent one was because the gas stopped working when I was on a main road. I was stuck on a main road unable to move, mind you my car is still under warranty. So it got towed to the dealership. The first day they said it was a fuel line blockage the next day they called me and told me it was a transmission issue that they needed to contact Kia to get permission to get it fixed. The day after that they called me telling me they were told to reset something and I could come pick it up. I asked them how is resetting something gonna stop it from happening again. They could not answer me.

      So I contacted Kia headquarters and their response was if it happens a few more times they can do something about it. So if it happens again and I’m driving on a highway or the beltway or my daughter is driving the car and it happens and someone hits us then what, what if someone losses their life because the gas just randomly stops working? They responded with, "Then we will escalate the matter but it needs to happen again first." So it takes someone lose their life for Kia to hold their end of the agreement by providing a safe car. The check engine light comes on once every few months and they can never figure out why. I will never buy another Kia again in my life. I would recommend getting something else. Do not get a KIA.

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      Price

      Reviewed Oct. 11, 2025

      We bought a 2024 KIA Sportage PHEV. My wife drives it approximately 18-20 miles each way to work every day. We charge it every evening and seldom use the gasoline engine. This is the perfect vehicle for someone that works within 20-30 miles from home and it still gets over 30 mph on road trips. Right now, it shows that it gets 320 mph because she seldom uses the gasoline engine. I highly recommend.

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      Customer ServiceCoverageTech

      Reviewed Sept. 26, 2025

      I’m sharing my experience with a 2023 Kia Sportage Hybrid that showed a P0420 code (Catalyst System Efficiency Below Threshold) at just 78,000 miles. I immediately visited the dealership, but the check engine light had turned off during inspection. I was told to return when it came back. By the time it did, the mileage had reached 89,000—and Kia refused to cover the $6,235.12 repair, citing the 80,000-mile warranty limit.

      The vehicle is registered under my wife’s name, but I’m the one who drives it daily, handles all service visits, and submitted the complaint myself. Kia’s response was simply that the warranty had expired, with no goodwill adjustment or technical review—even though the issue was first reported before the warranty limit. This is extremely disappointing. Catalytic converters in Toyota and Hyundai hybrids typically last well beyond 150,000 miles. Kia’s refusal to acknowledge this premature failure feels unfair and dismissive. If anyone else has faced similar issues, please share your experience. I’m currently escalating the matter to the Better Business Bureau and the Texas Attorney General.

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      Staff

      Reviewed Sept. 16, 2025

      I've been driving Kia since 2012, different models but it is going in manufacturing it my Sportage 2023 suddenly I've noticed that there a 2 cut in driver side cushion and door seal which is in picture which is attached to the review. I've collected the dealer and the manufacturer told me we can't do nothing about.

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      Contract & TermsPriceMaintenance

      Reviewed Sept. 5, 2025

      Don't make a bad decision and even think about purchasing a Kia. I have 2 of them. One is a 2014 Cadenza, which, knock on wood has been awesome for me to own and drive. No issues. The second one is a 2014 Sportage SX. Problems all of the time. In 2019 we were without the car for 4 months. Engine issue that was never recalled, but after during this time we were told that a new engine was coming, and then not. Installed a fix and gave us a complete warranty that encompassed full maintenance on the vehicle and fixes for all engine and drivetrain issues for the life of the vehicle that would extend to us and any new owners. Simple and easy. Since then the engine needed to be replaced in 2024 and differential in 2025 at no cost to us. Had many sensors that needed to be replaced over this period of time, which I have forgotten about, but numerous. No charge.

      Yesterday, we learned that a PCM, A power-train control module, abbreviated PCM, is an automotive component, a control unit, used on motor vehicles. It is generally a combined controller consisting of the engine control unit (ECU) and the transmission control unit (TCU). The PCM is one of potentially several on-board computers, or essentially the "brain" of the engine control system, has gone bad, which results in no power from the turbo charger for the engine. It is intermittent but happens often. Cost $1500 plus tax. Kia will not honor their written agreement with us and I am in the process of starting another time consuming fight with corporate Kia to honor their commitment.

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      Maintenance

      Reviewed Aug. 21, 2025

      I have a 2023 Kia Sportage. The Apple CarPlay intermittently stops working. This has been happening for almost a year. I've take the car to two different Kia dealerships and they both say it can't be fixed. This is unbelievable.

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      Customer ServicePricePunctuality & SpeedRefunds & PayoutsStaffRates

      Reviewed Aug. 5, 2025

      New 2024 Sportage now has 8k miles. Dealership: Pricing was shady, tried to overcharge for numerous things. Added on these "packages" that give you nothing but cost $5000. Typical slimy used car salesman type stuff. Stick to your guns, don't pay for what you don't want. Walk out if they don't respond like a normal human being. Car itself, tons of issues but all "minor" and they can't replicate them so according to them "that's just how Kias work". Ok, if that's the case then never buying one again and I wouldn't recommend anyone else buy one either

      - Between 30-40 MPH the car acts like a horse and buggy. Shifting is crap, revs high, stutters, etc.
      - Car will seem to cut out power randomly when turning and takes seconds to kick in. And when I say seconds, I mean it. In a car taking a turn that's a LONG TIME waiting for it to go.
      - Car will randomly try and pull me off the side of the road if I use the driving assist.
      - Trunk will randomly close on your head after you open it and then go into get something.
      - Wireless charger doesn't work 75% of the time.
      - Paint job didn't even last a year, even with regular (every 2-3 weeks) car washes, numerous marks like the paint itself is wearing off. Scratches super easy.

      - Rattling already coming from numerous places in the car.

      Simply put. Don't buy a Kia.

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      Coverage

      Reviewed June 5, 2025

      Bought brand new Kia Sportage 2021. Last year paint started peeling all over the car. Looks horrible. Kia will not fix it..... The car only has 17,000 miles on it now.

      It is an embarrassment..... Why won't Kia stand behind their cars and make this right? Guess if your car is over 3 years old, Kia is done with you!!!

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      Price

      Reviewed March 15, 2025

      Kia does not stand behind their cars or their warranty. Purchased 2019 Sportage new. Engine failed while still under warranty. Car well maintained. Charging me $6800 to replace engine or $3000 to buy the car.

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      Coverage

      Reviewed Nov. 14, 2024

      I'm so sad. I love my 2014 Kia Sportage but there is a class action lawsuit out. My car still doesn't have the theft software that's supposed to be in it. I've had so many problems out of it. Progressive insurance dropped me because they said it was a high risk car with theft. What to do? I don't know what to do.

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      Customer ServiceCoveragePriceRefunds & Payouts

      Reviewed Oct. 15, 2024

      Kia doesn't reimburse for car rentals when repairing issues covered by warranty. They say they might reimburse, but it has been over 75 days since I submitted my invoices for over $500 in car rental expenses. I had to take the car in due to an engine malfunction. The Sportage had less than 8,000 miles on it and I'm leasing it. The dealer charged me $375 to do the diagnosis, then reversed that charge after they realized it's an engine failure. Also the window on the passenger side wouldn't roll down. I called today, Oct 15, and was told it will likely be another 60 days before they reimburse my rental expense.

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      Customer ServiceSales & MarketingPricePunctuality & SpeedStaff

      Reviewed Aug. 5, 2024

      We needed urgent repairs on our 2013 Kia Sportage and were towed into the Bannister Kia dealership in Chilliwack, BC on July 9, 2024. Though the staff were quite helpful there, Kia Canada could not supply the needed part, a flywheel, AT ALL. Fortunately, Kia's mechanic creatively found the part on a U.S. site called rockauto.com and over a week later, it arrived.

      Over those many days that Kia scrambled trying to find and then have delivered our needed part, we incurred significant undue costs on hotel, rental car (they did not provide a courtesy) and the drive home to the coast and back to pick up our Sportage on July 19 (no one had called us to say the parts had apparently arrived on the 16th) after calling yet again to inquire about its status. Our car was on the hoist over a week while repair was in limbo. To summarize, Kia Canada advertises the longevity and quality of its vehicles yet cannot support its own product with a reliable and timely supply chain. Stay clear of this unsupported vehicle manufacturer.

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      Reviewed Feb. 10, 2024

      I bought a 2023 Kia Sportage and my transmission was done in 2 years, I take it back and the brain was me in selling me a car and did not take the one I have. So now I'm in death, don't know what to do, Daytona Beach it was.

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      Reviewed Jan. 22, 2024

      Do not buy a Kia Sportage!!!! Oil consumption issue. I have a 2018 kia sportage- only 117 000 kms. Kia is horrible to deal with and blamed the oil consumption on me because I changed my oil every 5000-7000km. They said it had to be very 5k km.... I haven't never heard of there to be an exact number for oil changes. I still went more than 4 times a year. Another issue! Is a misfire. Just spent $3700 in repairs for a brand new valve!! Just please don't ever buy a kia. Or deal with kia sherwood park alberta. Robbery!!!

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      Customer Service

      Reviewed Aug. 1, 2023

      The new car registration department first let me leave with a new tag and everything then I was called because they gave me a wrong plate number???? So, I went in and now it's been months and I haven't received the registration. Calling Kia customer service is horrible also. Stay away from Kia.

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      Customer ServiceCoveragePricePunctuality & SpeedRefunds & PayoutsBilling

      Reviewed Feb. 20, 2023

      Bought a brand-new 2023 Kia SPORTAGE. My Sportage broke after 7 months. The car is covered under warranty, but my car has been at the dealer for over 16 days and the parts have not even been ordered yet. They gave me a tiny car that my mother and brother can not even fit into. I asked to have my payment waived until the Sportage was fixed, but they told me they could not do anything.

      After explaining that they did not give me a comparable rental car they sent me to another member of customer service who told me they could not do anything. I spent two hours on the phone today and nothing was resolved. They keep telling me they don't know how long it will be until my Sportage is fixed. In the meantime, I am trying to move four hours away and am waiting on my Sportage to move my last items. I’m hopping that the Sportage will be ready before my lease ends, or I will need to spend more money out of pocket to rent a moving van. They keep blowing me off when I ask to be reimbursed for the tow truck. Be careful before considering a Kia. Their cars don’t seem to be built to last.

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      Billing

      Reviewed Jan. 31, 2023

      I purchased 2 identical 2023 Kia Sportage. Contacted KIA consumer affairs for 2 warranty claims. You are treated like a piece of nothing and it takes them 6 weeks to get back to you. In the meantime, you are without a car. It is disgusting that they can get away with it. So after 3 weeks they finally fixed claim one and installed the parts incorrectly causing another $6000.00 in damages of which they will not pay. Sticking me with the bill. STAY as far away from this company as you can.

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      CoveragePunctuality & Speed

      Reviewed Jan. 31, 2023

      Don't purchase a KIA. 2017 Sx Sportage with 70k miles and the engine just went on it. Kia did approve the warranty because I had all paperwork and recalls but 6 month wait. No loaner and they don't fully cover the rental. They are horrible! Thousands waiting for new engines and thousands not getting approved. This is not normal! Insurances denying KIAs and some parking lots won't let you park there. Don't buy a KIA. Heed my warning.

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      TechPunctuality & Speed

      Reviewed Jan. 13, 2023

      My 2015 Kia Sportage ex only had 46000 miles on it when the engine catastrophically failed. The service techs at Campbel Kia in Missoula Montana decided it would be fun to have the service manager stand In front of my car and rev the flooded engine and get oil and radiator fluid all over him while" diagnosing my car". And Kia corporate wouldn't honor the powertrain 100,000 warranty. I am waiting for Kia to have another recall and or join a joint lawsuit as I see the trouble EVERYONE is having with Kia. I will never buy another Kia ever and if I can save anyone from this total failure. Heed my words. DO NOT BUY KIA.

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      Refunds & PayoutsStaff

      Reviewed Oct. 19, 2022

      I spoke with the dealership about the paint peeling off my car and also googled Kia paint issues and found several complaints have been made regarding the Pearl White Paint. The dealership suggested I voice my opinion here. I've owned 2 Kia Sorentos and have loved them. They are very nice-looking cars until the paint starts coming off. I was told at the dealership it's not just Kia's. The problem is with the Pearl White Paint. I understand it's not a safety issue but it's an eye sore to pay for the top-of-the-line limited edition which I constantly get asked about and now people just point at the peeling paint. I'm afraid to wash it!!! I love my car I just wish I could love how it looks!!!

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      Verified purchase
      Customer ServiceCoverageRefunds & PayoutsStaffBillingTransparencyTimeliness

      Reviewed Oct. 6, 2022

      I purchased a 2017 Kia Sportage which began to give me engine issues 2 years ago. I am out tons of money in repair bills, tons of time in phone calls, missed work and a lot of stress. This vehicle qualifies for engine replacement under a class action lawsuit but no one will help you. Everyone from the dealership to Kia Consumer Affairs gives you the same speech. My SUV’s oil consumption is ridiculous and has led to multiple engine issues but until your rod bearings don’t pass their test they will do nothing. Even though my rod bearings are clearly failing and causing issue after issue it somehow is my obligation to cover the expense of these repairs. It’s absolutely absurd!

      I’ve had multiple software updates, denied oil consumption tests unless I want to pay $600 out of pocket, absolutely no resolution is offered because my rod bearings have not failed. Check engine light came on 10/5/22 for the 4th time in 2 years, went straight to the dealership and was told I needed an engine soak and spark plugs due to oil combustion. A repair bill of close to $1,000. The very next day I get a call and I am told I need an engine due to cylinder 3 misfiring and that’s not covered under the lawsuit! Excuse me?!? I am at the end of my rope with Kia and their terrible customer service.

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      Price

      Reviewed Sept. 20, 2022

      Projector headlights have only a 5ft distance. No reflective surface in housing, very dangerous. Replacements are very expensive with no assurance that they're any better. Need to issue a recall and replace at little or no cost for new and used vehicles.

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      Customer Service

      Reviewed May 21, 2022

      I purchased a 2923 Kia Sportage Hybrid. There was something off in the way it rides. I checked my tires and there is a HUGE 9” weight on my front right tire. I called Good Year who told me a tire requiring that much weight should not be used. He also told me the tires on my SUV are basic passenger vehicle tires and not designed for the additional load of a top heavy vehicle (SUV). Kia refuses to address either issue and so does the dealer. So if you are buying a Kia, keep in mind that once you leave the dealer no one gives a ** and you are just considered an annoyance. My first and last Kia! Don’t make the same mistake.

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      Customer ServiceCoveragePricePunctuality & SpeedMaintenanceStaffTransparency

      Reviewed May 13, 2022

      If you own, lease, plan on buying, or know someone with a KIA vehicle, you're going to want to read our story. It's a cautionary tale that will make you re-evaluate your current opinions about KIA and what type of business they provide: So a few weeks ago, my husband, Hunter, was on his way to work. He was driving my 2013 KIA Sportage, in an effort for us to save some gas money with all the miles he drives for work.

      As he was driving down I-85 South, the KIA stopped working as he was in the middle of the interstate...he had to navigate the vehicle across three lanes of traffic before being able to reach the shoulder....and I'm sure everyone knows what traffic gets like closer to Atlanta (fast, crazy, unpredictable). I cannot even imagine if it had been me and the kids, or even just me! I would have been terrified, as I'm sure Hunter was as well. He is safe though, that's not what this story is about.

      So, Hunter calls me, I arrange a tow truck, he finds a ride to work, and the car is towed to a mechanic. I first tried to call KIA to see if I could have the vehicle towed to the dealership close to our house. I was informed that I had to have an appointment, and that their earliest appointment was in June! So, I called all the dealerships around us, there were like 4 or 5, and they all pretty much said the same thing, with the time frames varying slightly. So, I gave up on that avenue and just had the vehicle towed to the company our roadside assistance recommended. Couple days later, I get a call from the mechanic and they inform me that my engine has seized up, and I have to replace the ENTIRE MOTOR!! I was legit in shock!

      How could a vehicle we've had for almost 10 years, that's never had ANY issues whatsoever, that's regularly serviced, that's given NO indication of there being an issue that should have been addressed, just have the engine seize up all of a sudden?! While my husband is driving down the interstate?! Again, I was in SHOCK! The quote I received from this mechanic was almost $8K for parts and labor.

      So naturally, I'm not wanting to believe this information because it just seems so far-fetched! I then thanked the mechanic, paid their fee, and had it towed to another mechanic for a second opinion. They took a couple days to diagnose the vehicle and called and told me the same thing the first mechanic told me, that I needed to replace my entire engine. Their quote was like $7500ish. So better, but still, WHAT?! We in no way had that kind of money to just throw into a new engine on an almost 10 year old car, that's literally ALMOST PAID OFF? We couldn't, so we didn't.

      We then paid a towing company to tow it back to our house, which cost almost $500. The first mechanic to diagnose my vehicle, was also kind enough to let me know that he thought there was a recall issued for my car's engine. So I looked into it, came across the recall that was issued, and it was for the EXACT issue we were having, the engine seizing up. The information also stated that it included my EXACT year, make, and model. What?! I was ecstatic! It seemed like there was light at the end of the tunnel! Nope!

      I then called KIA to discuss how to go about getting your engine replaced under this recall, as this is something I've never had to do before. KIA informs me that I will not be getting my engine replaced under this recall as my VIN # wasn't tagged in the recall. I quite literally, still can't comprehend how that even matters when the recall was issued for my EXACT issue! So then, I asked about having the engine replaced through one of their good will claims (some info Hunter found out about). The woman then informs me that I'd have to have it towed to a local KIA dealership, in which my response to them was informing them the local dealership doesn't have an appointment until June. She informs me to call again and to tell them that I'm looking to start the process for a good will claim.

      So I called the dealership again, told them about the good will claim, and was instructed that since my engine is inoperable, I could have had it towed straight there, appointment or not, and they would fit in the diagnostic between appointments. Seriously?! When I initially called about having it towed to your dealership, even after informing them of the inoperable engine, I was told I had to have an appointment. I mean why? So, we then had to pay yet ANOTHER tow company to have the vehicle towed from our house to the dealership.

      About a week goes by, and I get a call from the dealership. I was informed diagnostics were done, the engine does need to be replaced, but that KIA is denying my good will claim. He was told it was denied because there were two other recalls listed for my vehicle and I didn't have them repaired prior to engine failure, so they can't approve my claim.

      So I called KIA again. I explained that I was unaware of the other recalls until all this happened with the engine. KIA tells me they mailed us notices about the recalls, which is news to me...I have never even seen a recall notice in my mail. Ever. So, I verified the address they were sending them to, and was told our previous address, where we haven't lived in like 5 years. So I ask how could I be expected to have repairs done for recall notices I've never seen? I was told that I should have updated our address with them. I was unaware this was a thing to do...I've never updated the manufacturer of our address for any vehicle. Seems like a ridiculous requirement. So again I asked, how can I be required or expected to do something that I was completely unaware of?

      This person couldn't matter of factly answer my questions, so I asked to be transferred to a superior, someone who could make this good will claim happen... because at this point, I feel like after all the misinformation, KIA should do it as a gesture of good faith and in an effort to keep a loyal customer. In talking with a superior, they informed me that they still couldn't approve the recall replacement, even with not knowing that repairs needed to be made. And that they still were denying my good will claim, even though I had no idea repairs needed to be made and with not receiving their recall notices. I then explained to this individual that KIA was mailing them to our previous address, to which she verifies the address and says that they mailed them to our current address (of which they were unaware of until I updated it in the previous conversation with them). I told her that information directly conflicted with what the previous person had told me.

      She apologized and then re-verified all the information. At this point, I'm so incredibly frustrated. My car has been MIA for about two weeks during this point in time.....anyone with a family knows the stress in this kind of a situation. In any case, I asked to be transferred to a superior again, so I could figure out how and why I'm continually being told conflicting information. This person informs me that the previous person was correct, and that the recall notices were in fact being sent to our current address. I then asked how the first person I spoke with gave me our previous address when verifying where they were being mailed? He said he can view a different screen that the first person did not have access to. I asked why that is....I mean I was just verifying our address...I don't understand why I would HAVE to talk to multiple people before being able to verify my address? How would that make sense? That would be RIDICULOUS!!

      I asked him to please go back and listen to the recorded conversations, to which he basically said something along the lines of: that wouldn't matter. I mean seriously, this is not a good look for KIA. I have been a loyal KIA consumer for almost 10 years. I preach to everyone about how amazing their warranty is and how much we loved the vehicle and how dependable ours was... I am still in disbelief over the entire situation... My car is still at the dealership as of today. I'm still not sure what we're going to do... Please share this story to warn your friends and family of the level of service they can expect from KIA. Kia #kiasucks #kiaengine #kiarecall #2013kiasportage #neveragain #TerribleBusiness #gettingafordnexttime #Fordisbetter

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      CoverageSales & MarketingTransparency

      Reviewed Feb. 28, 2022

      Engine on Kia Sportage seized. I did not get an update done in 2018 (I probably did get a notice in 2018, but do not recall - I get so much junk mail from Kia....likely ignored). So, Kia will not cover the seized engine even though the updated would not have prevented the engine issue. Time to go shop for another vehicle - NOT a Kia or company associated with Kia.

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      Reviewed July 7, 2021

      Shop anywhere else but KIA. Got my car at KIA Wagner, MA less than 3 months ago and it is been on the shop for 5 days now, between there and Kia in Lancaster, MA for different issues. The car shutting off while driving twice, the car now doesn't lock or unlock, and they can't figure it out. Piece of junk!

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      Customer ServiceCoverageRefunds & Payouts

      Reviewed Jan. 19, 2021

      The engine on my 2013 Kia Sportage suddenly went out in the same exact way outlined in a recent recall on the 2013 Kia Sportage but Kia refuses to repair the engine. I tried contacted the corporation directly with no resolve. They basically said by phone that my car is out of warranty so I’d have to pay for the engine myself at $10,000 to replace! I researched this vehicle for months before I purchased it, now I am regretful in my purchase from Kia!

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      Customer ServiceCoverageMaintenance

      Reviewed May 22, 2020

      My 2013 Kia Sportage started having issues in the winter of 2018. It was lagging and making grinding sounds. Finally after many contacts Kia replaced the Engine with a brand new one in February of 2019 advising me that there were metal shavings in the engine that were basically their fault. The engine was fully replaced. Then a check engine light came on 5/2020 and the code was mechanical failure. Full failure of the engine they supplied me with. And as it was 15 months it was beyond the one year of the warranty. And customer service said they could do nothing for us. So Kia makes the manufacturing error, replaces the engine with one that fails and doesn’t stand up to their product. I have a car that is worthless and none of it is our fault. I would never buy another Kia again. This is not how a company should stand behind their product.

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      CoverageBilling

      Reviewed Jan. 27, 2020

      I purchased my 2020 Kia Sportage the end of October 2019. Obviously that is winter and I haven't had to use my AC. At Christmas I went to South GA and it was hot, I turned on the AC it was blowing hot air. I didn't feel I need to run down to the dealer (Atlanta West Kia) to it repaired since it should be covered by the warranty and its winter, I thought I would have them look at it when I took it in for an oil change. I took my car on Friday (01/24/2020) and dropped off at the dealer to have the oil changed and my AC checked. At 1 pm and hours of trying to see what was going on, I find out my compressor is out (they say it has a pinhole leak) I need a new one. But then I was informed it was not covered by the warranty and I will have to pay $1500 to repair it on a car I haven't even made the 4th payment on yet. I am livid. I have filed a complaint with consumer affairs.

      On Saturday I got in my car it told me I need to change my oil. I reached out the dealer and come to find out, they had my car for 7.5 hours and did not change my oil which was the initial reason for me bringing my car in. I will never take my car to that service department (Atlanta West Kia) again unless I absolutely have to! I have never seen such poor service and this experience really has me rethinking ever buying another Kia. This is my 4th Kia. I can't imagine how my AC is not covered by the warranty on a brand new car that just now hit 10,000 miles! I am completely disgusted!!!!

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      PricePunctuality & Speed

      Reviewed Jan. 21, 2020

      I felt I needed to warn people about this dealer and this company. Back in July of 2019 my husband and I purchased 2 brand new Kia Sportage’s from this dealer. We were sick of leasing and wanted a affordable and reliable car, where we didn’t have to worry about repairs. A month later I receive a recall notice from Kia about the faulty engines and that I could have engine failure. They offered us a sensor that will warn us that the engine is about to blow. It stated that the car goes into this like airplane mode and that we had only so many miles to get it to a Kia dealers from them to honor any repairs to the engine. They stated that they would know how long you drove on it in that condition but there is no way for us to know. Furthermore they don’t tell you how long or how many miles you have before it blows. They just state to bring it in as soon as the sensor goes off.

      I was so upset because I was not informed of this problem in which they were fully aware of when selling both cars. I did my research and there has been two class act lawsuits against them. One man even died. I certainly would have purchased them. First I went to the dealers to see if they would buy them be there was only like 1200 miles on each car, and we owed about $21 on each one. They offered us $16 for each. Now I have put up a lawyer in hopes that they do the right thing and take these cars back. I cannot and will not sell these death traps to anyone. I feel like we are hostage in our own cars because we cannot travel anywhere due to the unknown of what might happen. The worst part is that I have a escape plan set with me 6 & 7 year old in case of a blast or fire. ☹ So please you don’t have to believe me. Just do your research and you will see.

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      Kia Sportage Company Information

      Company Name:
      Kia Sportage
      Website:
      www.kia.com