Kia Reviews

I have to pay for everything out of pocket. I broke down with a 6-week-old grandson in the truck. I have been crying for days trying to come up with the money to pay with no help from Kia.

Mark states that there was an error and that a new window sticker should have been put on the vehicle. This problem is the dealer’s problem. When I contacted the dealer, they knew nothing about a "new" window sticker. Needless to say, this started in early August and I still do not have a resolution. Mark had offered to refund the amount of the audio package. The problem I have is that I purchased a vehicle with all the items on the window sticker and that is not what I received. I have questioned Kia customer care several times, read articles from Kia and car sites, and called other dealers. Everything I have read and have been told states that the Special Edition Soul is to have the lighted speakers. That is one of the gimmicks of the Special Edition. The dealer has been very co-operative.

I have had to take the vehicle to the dealer several times for pictures. I had a rental for almost a week. The rental had manual doors and windows, which would not have been a problem had I not been recovering from a shoulder surgery (left shoulder). I feel I paid for a vehicle and did not receive the vehicle I paid for.

The oil change had been done, the replacement arm rest was in order, and we were told that the air conditioning was fixed by replacing the cabin air filter. May 18 and most of May 10 were too cool to use the air conditioning, but on the afternoon of May 19 it warmed up. I turned on the air conditioner and again it started blowing hot air after a few minutes of use. I called Covina Valley Kia on Thursday, May 20. I spoke with Jon ** and arranged to bring the car in to be repaired that evening. They had the car until the evening of Wednesday, May 26. When I picked it up, Jon ** told me that they had replaced the compressor assembly and an expansion valve. He stated the problem is fixed.

Over the Memorial Day weekend, I drove the car to Palm Springs. The air conditioning alternated between blowing cold air and extremely hot air. On Monday, June 1, I called and spoke with Jon ** again. I let him know the problem was not resolved and arranged to bring the car back for the third time on June 2. I received the car back on the evening of June 4 after Jon and his service technician informed me that it is normal behavior for the air conditioning to stop working when it is hot. I argued that this has not been the normal behavior for this vehicle in the 35 months I have owned it.

They refused to fix the problem. Immediately upon picking up the car on June 4, I called Kia Customer Care and spoke with Karen ** who opened case #**to address the issue. Since it was shortly after 5pm Pacific time, we agreed that a reasonable time for her to investigate the issue and provide a solution would be the following Tuesday, June 8. On Tuesday, June 8 at approximately 1:25pm I received a phone call from Karen. She informed me the dealership has not responded to her and that she would get an answer for me within another day. She did not call back.

Over the weekend of June 12-13, the air conditioning continued to blow hot air for several minutes at random intervals both Saturday and Sunday. I noted the engine temperature gauge was registering below the half way point each time the hot air would start to blow. I called Karen at approximately 6:15am Pacific time on Monday morning June 14 to find out the progress and to let her know I am very angry and want a resolution. She did not answer and I left a voice mail. Three hours later I have not received a return call and tried to call her again. The phone rang multiple times and then went to her voice mail. Rather than leave another voice mail, I pressed 0 and was connected to Robin.

I explained the situation and my frustration. She said she would try to reach Karen and put me on hold for several minutes. When she came back, she said Karen had been in for a couple of hours, but that she wasn't answering. I asked to have the call escalated. Robin told me that a manager would respond within 48-72 business hours. I replied that I was unwilling to wait another 48-72 business hours and demanded she connect me to her supervisor.

She connected me to Tom **, who was uncooperative and downright rude. He told me to call another dealer, take the car in and let them fix it. I asked about a loaner car since I have been without my car for over 9 days out of the past month. He said they don't do loaner cars unless the district manager, Joe **, approves it. I asked him to call Joe ** and get approval, but he refused. He told me that once I have dropped off the car to a dealership, they can call Mr. ** and he can decide then. I asked him if I understood correctly that I was to take my car to another dealership with no alternate means of transportation, leave it there and wait for hours while they try to determine whether they will provide a loaner car or not, whether they can fix the defect or not, and how long it will take them.

He said I understood correctly. I then called and spoke with the service manager at El Monte Kia to arrange to bring my car in. I said I wanted to drop it off and get a loaner or rental. He said they don't do that. I asked him to contact Joe ** and he said he would and that he would call me back. He called back at approximately 11:00AM. I was on another call so it went to voice mail. In the voice mail, he asked me to call back because he didn't want to leave the information in a voice mail.

I returned his call within 10 minutes. He stated that Joe ** wanted to know who gave him my name, that they don't give loaner cars or rental cars as a customer accommodation until they can diagnose the problem, and that I should take the car back to Covina Valley Kia and let them figure out what's wrong. I replied that since Covina Valley Kia has had my car for 9 of the past 28 days and they say we won't do anything else to it because that's the way it's supposed to behave, returning it to them is not an option. Troy at El Monte Kia agreed to make an appointment for Saturday morning of June 19 at 10:30AM. He said I will have to take him on a test drive until the behavior replicates.

I then called Kia Customer Care for the 4th time today. I spoke with Albert who refused to provide me the name of the next person above Tom ** and connected me to Tom again. I relayed to Tom what Troy at El Monte Kia had said. He finally showed some concern about the poor customer service and agreed to escalate this ticket to the district management office. He set an expectation that I should allow two business days for them to research the issue and get back to me. Kia refused to honor the warranty and check any further into the cause of the failing air conditioning.

Throughout the summer it has continued to fail 2-10 times each week for intervals ranging from 2 to 47 minutes. I took the car into Kia El Monte again on Saturday, September 25 because the car was having trouble starting in the morning. I again asked them to check on the air conditioning as well. Two hours later, they called and told me the problem with the car starting is because of the throttle body, but that it is not covered by the 5 year 60,000 bumper to bumper warranty. They also stated that they can find nothing wrong with the air conditioning.

The frustration of Kia failing to honor the warranty on this vehicle has increased my stress level and my doctor has started me on high blood pressure medication. I still have a car I cannot trust to drive for more than a local trip during warm weather because I never know when the A/C will fail and for how long. I have had to waste many hours of time taking this car back and forth to the dealerships for an issue which they should have fixed the first time.

I proceeded to tell Nicole about this and she said she had no idea would get her Uncle. After the 4 time I went over to pick up my brother's car because again they wanted to charge for the problem form the first week owned. I went to talk to Gm upset, asking how could it be possible that this car has been here 4 times for the same thing. Brakes and Rotors. Explaining to him this can't be and something needs to be resolved with this problem.

The SM looked at me not a hi or let's see what we can do, but instead proceeds to threaten me not to yell at his niece ever again. I said, "Excuse me?" He thae proceeded to yell at me and telling me to get out of his showroom and don't ever come back. That is no way to talk to a customer, right or wrong. I have been in retail all my life and I would have been shot by my DM. No matter what his family relationship is at work give him and the other GM to talk to me like that or threaten to tell me what to do. He was not present when this happened and did not even ask me what happened or the problem.

Accuses me of something I did not do and told me to get out and take my car with me! I have never been so appalled. Than when I came back to pick up the car, I went into service where he was laughing and talking about me to his employees. And then said, "Don't ever bring this car back here, we won't fix it or do business with you?

I am not sure what kinds of family business that is? That was no way to treat a customer no matter what! I believe that some sort of action should be taken as how to treat a customer and a discussion on family working together. How upset would you be as a customer? Needless to say, I filed a report with BBB, channel 3 news, consumer affairs and will be contacting my lawyer.

I spoke with over 15 people so far, and for over 300 years of driving total, there has only been one occurrence of another 200 amp main fuse being blown. A friend who does auto work states that the car is ** and KIA needs to address the serious problem of wiring/electronic problems causing the main fuse to blow every couple of months. The car is unreliable, impossible to have passed the so-called 127 point inspection, and I am tired of getting the run-around from KIA and dealers involved. I am currently seeking others with ongoing electrical problems for a class action suit against KIA.

So then I go to get it and they tell me that I owe a bill for the tear down and it is 400 so that is when Mike and my step dad have words because their have been several lies told around this car. So then that is why they show my step father up under the hood and there is some water damage. Now after 2 weeks, I have no car and no job. I lost my job and couldn't get to my doctor's appointments. I am on 10 meds and I had to change appointments around and was under a great deal of stress from this issue. I got a phone call today and they are saying I still owe 1900 to fix the car with 10 percent off of the parts. Don't know what to do.

He suggested that the only way they could start the process was to have some papers with signatures and money down. My father was driving me that day and lives 25 miles away and could only make one more trip. I told Ross *** I would go over the papers later and let him do an electronic withdrawal of $500. After work I came back to KIA and they said the keys were locked up for the day and they gave me a loaner to drive.

I called before returning and the car was ready. I was handed the keys and paperwork, later if I was asked by my father for a contract, and could not have one. On 08/26/2010, Scott *** called and wanted to get me to sign some reduced adjusted interest rate papers. He said he would not deposit the $500 check I sent until I came in to sign the papers. I could not leave work and he gave me Ian **** number. I asked my father to call Mr. **** to see what this was about. He told me Ian ** informed him that I needed a co-signer or bring the car back or they would send a truck to pick it up. Mr.*** also informed him I needed $4300 to keep the deal the way it is. I asked my father to talk to my mom and this is what happened.

Over the weekend, my ex-wife said she would co-sign for my son. She has excellent credit. Scott **** told me the rates and the car payment would go down. My ex-wife called from the dealership and was told me they said the payments would remain the same and they were trying to sell here add on insurance. The interest rate would be over 14%; they claim it was the same bank that financed her house. What a bunch of clowns was she dealing with? She got very upset and told them she would get her own financing. She asked for a copy of the contract and the loan amount. They told her there was never a contract. We came to a mutual conclusion. These guys are crooks and cannot be trusted.

She got the financing at around 7% in less than half an hour with my son as the primary with payments less than $300 with no money down. The only reason to buy this Jeep was too much time wasted by these crooks to start over again.

On 09/18/2010, my ex-wife and son returned to Cobb County Kia with the payoff check. Ross *** informed her that they would not sell her the car unless she would rescind her complaint to the Better Business Bureau in a letter. She formulated a generic letter because she felt threatened and my son needed the Jeep to get to work. She had the car in her possession and a signed sales agreement. She just wanted to leave. I also have a complaint against Cobb County Kia and they never called me or wrote me a letter.

I bought 2395.00 dollars worth of useless warranties and never knew it untill I went over the papers when we got home. It is a shame that a person that works for the dealer can ruin the happy moment of getting a new car.

They then told me that because the "computer" said no, it was too late to get a reversal on the decision. I do not understand this. I have been a very good customer. I love your product and wanted to upgrade my vehicle but nobody seemed interested in helping me! So, I will wait for a few months and go to another dealership for another car. Maybe Hyundai! Thank you for your time! I was not able to upgrade my vehicle and I am very confused as to why this has happened!

I was told that I was only going to be paying on my car for 48 months. Wrong, I wasn't aware till I looked my credit up and had seen that it was a 60-month lease. I was told my contract would be mailed to me after my co-signer signed everything. Wrong, I never got my contract. I dealt with all of that; I had no choice and I learned to love my car even though I am paying twice the sticker price. It wasn't until last week when I had just pulled into my driveway when under my hood, it suddenly caught on fire.

I made a report with Kia headquarters right away and towed my car to Kia of Lewisville. I was told they would investigate it and if it turned out to be a manufacturer's defect they would fix it. My car doesn't even have 50,000 miles on it yet. I was told they would find something out and notify me within 24 to 48 hours. It has been a week and I have heard nothing. When I called, the only thing I have gotten back is a message stating that no one has even looked at my car. I am missing work, school, kids football practice, and doctors appointments because of this.

I wanted to get my son back on the road so he could return for work. I was also told that the part in question (a wheel stud $3 to $5) was not in stock and it would take a week to get it. This was towards the end of the day so I called local auto parts stores and located wheel studs from two different stores. I purchased one from Car-Quest. I made an appointment for the following day. When I arrived at Kia for the service with my part, I again pursued a warranty claim. Now I am told that they could not honor the warranty because I did not buy the part from Kia (they couldn't even get the part). My interest was to get my son home safely so I agreed to pay. After speaking with Kocourek and Kia after the service was performed each credited the other for responsibility. Kocourek doesn't represent Kia and vice versa. We left the car there and went out for lunch.

We returned in less than an hour and the car was out of the shop waiting. It was completed. The job performed was able to be done by a two week Tech student (I've done it myself in the past. ) Kocourek charged me $180.00 for one hour of work for service that is covered by a bogus warranty with Kia Motors. My son did not buy this vehicle from Kocourek but a dealership in Rockport, SC. They do represent Kia Motors, however. This is evident due to the sign at their business which indicates Kia Motors. They have price gouged me. Any other make of vehicle could be serviced at any reputable Wausau auto service provider but the Kia requires special tools.

So we were forced to do business with a crooked dealer representing a crooked auto manufacturer. I don't know of another auto service provider that takes advantage of customers as they do. The warranty states that the drive train is covered for 100,000 miles, it clearly does not. Kia Motors and Kocourek Kia are cheating their customers. The car was repaired for an unreasonable price. Kia Motors and Kocourek Kia Motors did not honor the warranty agreed upon with purchase of vehicle.

My 2009 Kia Spectra with 18300 km was a total write off. My neck & back are injured and I received medical care for a preexisting heart valve problem. I was unable to breathe properly and was kept in emergency care at the hospital all day on oxygen to get it under control. My complaint is that the air bags did not deploy. The vehicle was damaged beyond repair and the front bumper was torn off completely and the air bags should have been triggered to deploy. The air bags could have prevented or reduced the injuries I received. I felt safe because the vehicle had air bags. How wrong I was. I want to let all KIA owners know that in a front collision the airbag may not be there for you. I had a perfect driving record until now.

We have filed complaints with KIA and NHTSA. The crash was investigated by the South Carolina Highway Patrol with the fleeing vehicles operator and owner apprehended due to the diligence by witnesses who pursued the vehicle resulting in apprehension and charges placed against him. This was a new vehicle and the resulting economic as well as the physical injury costs are unbelievable. Of particular note, the operator of the fleeing vehicle did not have a driver's license, was uninsured and illegal.

Anyway, turns out that I'm the one at fault according to Kia customer care and service managers at the Kia Depot in Santa Ana, CA. Since the Kia cooling system failed and Kia water reservoir caused the problem, Kia should cover the cost of engine replacement or at least consider an extreme discount. Unfortunately, they ruled that I'm completely at fault and refuse to assist in any way. With that kind of attitude and lack of compassion for their customers, why in my right mind would a spend I dime let alone $5000 to replace the engine and catalytic converters? Never buy from Kia or Hyundai! They don't stand by their product and will worm their way out of any and all warranty issues!

This car only has 600 miles on it and they are completely disassembling the engine. I expressed my anger over this and told them I did not want the car even after the repair, they told me to contact KIA and let them know my concerns. I did call KIAs customer service and told them the following, I do not want a brand new car that just has been ripped apart and reassembled. With so few miles on the car this is clearly an assembly line issue and why should I pay $20000 for a car with this type of defect. As a result of this repair I anticipate additional problems due to the fact that so many pieces of the engine have been removed and there is no guaranty that this will be reassembled without something going wrong down the road. I also anticipate many more visits to KIA for follow-up repairs; this is not why I purchased a new car.

They assured me that they will stand behind the repair but would not address the idea of replacing it. My contact at KIA is Steve, I am angered over this because I purchased a new car to avoid the constant repairs I have experienced with my previous car and now I have a new car that is in far worse shape than my old car.

It is my opinion that the simple thing to do is replacing the car and uses this defect as a means to correct this problem either at the plant or with the vendor that may have supplied them with the defective part. I am at the beginning stages of this and I am not sure if this is the time to contact you but I would appreciate some advice on handling this and what path I should take to get this resolved.

My grandpa who is my co-signer who also owns a Kia and loves it took my vehicle in again to discuss the matter. They gave him the number for the head people and talked with them and they said they would call him back. He has been waiting for three weeks now! They are trying to blame me saying it's my fault and I must be driving on gravel roads a lot. I do not drive on gravel! I was also at the mall one day and seen a red Kia soul in the parking lot. I went up to it and lo and behold the vehicle had paint chips in it! If Kia doesn't fix this problem my two family members that own Kia vehicles will no longer be taking business to them

I called Riverside Kia, now they want to charge me $99 just to look at it, and can not do it this Saturday. Just a terrible company with no service of any kind. I call Kia depot in Santa Ana, they will not look at diagnostic for a/c unit on weekends, only Monday to Friday with appointments.

People, lets face the fact, people who worked Monday through Friday to pay for a piece of junk car like a Rio doesn't have many options when they can take time off work. I now know what a mistake I make purchasing a Kia. I am sucker,and I am stuck with it. So here is warning to everyone else, do not buy Kia. It will break down on you within months. Warranty will not cover the time you lost trying to fix their junk, or the frustrations, or the knowledge of what a mistake you make with your hard yearn money. Kia Motors America in Irvine does not have weekend hours, where most good, hard working people like me would normally have time to seek help with their car issues. No answer. No service. Maybe that should be Kia's new company logo.

I contacted Kia as they "boast" about their so called 10yr 100,000 mile warranty on every vehicle. They say they stand behind their product. Ha! It doesn't follow the vehicle if it is sold. Well duh, people will generally sell or try to rid themselves of a bad car after 1 or 2 major repairs. Warranty void. So I asked the guy at Kia what's the difference whether the vehicle has a new owner or not. It's still well under 10 years, as well as under 100,000 miles. The product is still the same. Of course no answer. Just a "I'm sorry sir." Don't ever buy a kia.

The service manager spoke with the district manager. Oh, and a side note, they did not call me back like they said, either time. I finally called them after 4 days of not hearing from them, and the second time, when he didn't call back, I called him back the next day. That's when he informed me that he had spoken to the district manager, and that they were not gonna cover any of the cost, as it was no longer under warranty. I again explained that it was under warranty the first time I took it in for the same sounding problem, and it is obvious the true problem was not resolved.

They replied that they were sorry, but could do nothing about it. I then called the customer service 800 number, where I was informed that the district manager has the last word, and if he said there was nothing Kia could do, then that's that. So I am attempting to find someone higher up to speak to, but have not, as of yet, but will keep trying. Thank you for your time, and for providing this service.

However, there was no way to correct the problem and that I should contact Kia service. The following morning I called Kia of Mentor, OH and was told that they don't do alignments there but they send all their cars to Bob's Towing and Garage in Painesville. I made an appointment with Bob's Garage and found out the Sears manager was correct, there was no fix to correct the back end.

I then proceeded to write a letter to Kia's president and was referred to the Kia Regional office. After a few weeks, I was told the engineers are looking into the problem and they have found a way to correct the problem and the alignment would be free as soon as the parts come in. That was over a month ago and I am still waiting. In the meantime, I have another set of tires that are destroyed so I also requested a new set of tires. The car is out of alignment that it shakes when it goes down the street and the noise is so loud that I can't even hear the radio.

The car is not safe to drive but I can not afford to rent a car. I recently had neck surgery and fear for my life every time I am in this car. I have asked for a replacement car and would be satisfied with having the problem being resolved but Kia has done nothing. Please help. I have Matt's number at home and will furnish it to anyone who can help. This car should be recalled.

In March 2010, my engine had failed with approx 46,666 miles. I took it to Ricart Ford and was told the engine need to be replaced with a quote of $5,000 to $6,000 to fix it with a used engine. A Kia Representative came out and looked at the engine and rejected the claim while the vehicle warranty was still in effect, knowing the Kia new car warranty covers were crucial to me and I thought it would help me to save money. The basic warranty covers everything except items that are subject to wear and tear or replacement in the ordinary course of vehicle ownership, such as oil and air filters, wiper blades and brake pads. Tires and batteries are often excluded, but usually have their own warranty provided by the manufacturers of those items. Emissions equipment is required by Federal law to be covered for five years or 50,000 miles. I also have roadside assistance. Many manufacturers provide a service that will rescue you if your car leaves you stranded, even if it's your fault. Lock yourself out of your car? Run out of gas? Got a flat tire? A call to the manufacturer's toll-free number will result in somebody showing up who can help you out.

I have been keeping up with the oil changes every 3,000 miles, head and tail lights every two month. The air conditioner stopped working, windshield motor stopped working and the timing belt broke and the engine failed. I've shown proof of the oil changes receipts from Jiffy lube and others receipts from my brother who had also changed my oils and filters. I was told by the Kia representative that the engine would not be covered because of the oil changes that was not properly done. He also said go back to Jiffy Lube and your brother to ask them to pay for your engine. What was happening to my warranty with Kia? This is a joke.

The air conditioner, and windshield motor are covered but I need to pay for the engine before KIA can replace my air conditioner, windshield motor and other misc on my car.

My car is under warranty and I don't think Kia is playing fair game by sticking me with a bill of $5,000 to replace with a used engine. I paid car notes and cannot afford to replace my engine. I need help to fight Kia to replace my engine, air conditioner, windshield motor and head and tail lights that are covered under my warranty.

About four months later, it left me stranded at my daughter's school when picking her up. I had to have the alternator replaced. That was due to wrong size installed to begin with. Not long after that I would notice the weird jerking when it shifted so I took it in. Of course they said that that was normal. So I ignored it after complaining several times. Not much later, I also started noticing the brakes weren't working right. It was like it didn't want to stop. I almost ran some stop signs at low speeds. Scary! Of course they are fine nothing wrong with it. So I ignored it and I am scared to death that one of these days, it will kill us or others.

I don't know what year I am at but it is now stalling on me or not wanting to start still under warranty, they can't find anything wrong with it and the engine light didn't even come on. Now it's worse that they even looked at it. I almost crash into my neighbor's yard, the engine just died in the middle of a sharp curve. I called my husband then I called the dealership. I am hot! I took it in, they can't find anything wrong again. It's running erratically, now RPMs are up and down all over the place. Finally it won't start in my driveway. My husband is now mad as ever. We called them up and they told us to bring it in. Thank god we got it to start. The coils were rusted out and so were the spark plugs.

I want to get rid of this vehicle but we were still paying on it. Another year went buy with more of the same, it likes to stall out still, but they won't even look at it until we pay for the $30,000 maintenance that needs to be done. A thousand dollars later and they don't know what's wrong with it. Okay! It's running fine, not a problem. Thank goodness. Uh-oh! Year 2009, now that the warranty doesn't cover crap. I hate this van. In the past year we have had to totally replace the windshield wiper system, fix the transmission, replace the brakes even though they looked fine, front end alignment, replace struts. Now at about 90,000 miles, the engine sounds like it is going to blow. Oh yes, my air bag light is now on. I haven't taken it in yet.

I don't know if I have forgotten anything but I am sure that I have. LOL! We found a flashlight in the engine, and bolts missing. The firewall, I think that is what it is called, is falling down. Such good service. Every time they touch, it something else breaks. Don't take it to the dealers. Go to somebody else. It doesn't brake (as) fast. And it won't cost as much. If we go a long distance, we take our old truck, I believe it is an 1988- much more dependable.

The most recent issue (of which I'm afraid to go to the service center for) is the broken driver's door which means either someone must open the door for me or I must open the window to let myself out. My issues with the Kia Service center date back to the problem with the wheel bearing, a tire rotation that I paid for and my husband could tell did not take place, but we could not prove, and the most recent issue with the weather stripping in the door. I went to the service center to find out about getting my stripping repaired and the rep told me that I could have it repaired at no cost as long as my car had less than 60,000 miles on it. So I made an appointment to come back. When I came back, I was told that I had to order a new strip which would cost me $60 plus installation and the rep claimed my car looked like someone tried to break in through the passenger door, but the dents were from having to slam the door because of the issue with the stripping not in place. Additionally, when I went for an oil change after receiving my new plates, I asked if they could install them for me, but I was told that because I had not purchased my car through Evergreen Kia, they could not do that service for me. I'm highly frustrated with everything Kia and cannot wait until I can afford a different car.

Let's reiterate. This payoff paperwork, payoff check, small check to cover any interest accrued for a week same envelope, followed instructions as payoff paperwork required, money clears both banks as of 4/19/2010. Yet, they don't know what to do with the funds, same envelope with paperwork and I was never notified there was a problem. Now, it's 5/11/2010. They are going to apply the funds so I am told and it will take another 15 days to get my title for the car.

This is bad business and a poor way to run a company that represents a major auto manufacturing. I bet they don't know what's going on in their name. Thank you very much. PS, I have had three Hyundai's and this is my second Kia. Know this, if anything goes wrong with Kia finance and my title, I will have to go to the news. Nothing to do with you. Thanks again

This is a very dangerous problem. Had the driver of the vehicle been a smoker and opened the trunk or had the windows closed without ventilation, the mechanic said the car could have been involved in an explosive situation. But since December 2006, KIA has not corrected this or made an attempt to repair this problem correctly. Be careful in your choice of vehicles. I have never had a problem with an auto/truck like this nor have I ever experienced a lack of assistance by a manufacturer as I have with KIA. I guess KIA stands for "Kick in **" if you have a problem.

Finally, he took it on a two-minute test drive, came back and said he didn't find anything wrong with it and since the engine light wasn't on, there was nothing they could do about it. I politely took my keys saying to myself I will never buy a Kia again. If this vehicle continues to trouble me, I'm going to the builders and tell them how I feel since the manager here really doesn't care what happens to me or my son. If he did, they would have provided me with a diagnostic test to check the vehicle. It was after six when I got there and the service department was about to close so that's probably why they rushed the whole "checking of my car". It makes you think.

I discussed this with the service person last week and he informed me this is how the new cars are. I know different. Also the paint is peeling off the car front bumper. There are many scratches on the hood of the car which they told me I could buff out so the weather got better and my nephew told me he would not try to buff the car because the scratches look to deep.

Also the battery had to be changed at 21,500 miles, so I drove it for approximately 1,000 miles before I needed a new battery. Also when I purchased the car, they informed me all four tires where new. When they gave me the detail report only 3 tires where new. When I questioned the manager he stated the salesman made a mistake.

Also the seat belt needed a piece, they did order that. I have been driving for 44 years and never had a car where the paint peels off or the brakes do not feel okay or the car accelerates so fast. My niece has a new car and it dose not accelerate like this car and I just turned in a Saturn leased car 2006, no problems. They are telling me I may need to pay for the painting of the car. I will write a new complaint after Saturday if they think I am going to pay.

I tried to get in touch with Kia but got nothing until someone suggested that I write to the corporate office. We have purchased 3 Kias and are driving 3 right now. My husband's Kia Rio which is older than my vehicle and the body is fine. When go to trade this car, I will get much less now. I am very upset with my car dealer as the Kia is just a toy for them as they spent a ton of money to build a dealership for high end cars--it looks like a castle. I will take this as far as I can to get results. If one spend that kind on money on a vehicle, they should get fair treatment whether it is a Kia or a BMW.

and it would cost $30. I told my daughter that is was not due for this service and considering what was just discovered, an oil change at no cost made sense to me. Well, they refused--they said that they were not in the business to give free oil changes (yes, they really did say this).

I called their headquarters and the "service rep" told me this was a maintenance issue and was not covered. Even though KIA did not put oil in the car and added windshield wiper fluid for good measure. He repeated that they were not responsible for maintenance issues, only warranty issues and he could not tell the dealer to do otherwise. So I am the owner of a brand new car that I am scared will fall apart before the year is out.

Now, it's almost four months and I do not know if when I'll receive this car. I'm wondering if this is a normal process for all Kia's around the world or this is something only in Egypt. And why they told me that it will takes from 2-3 months to receive the car and it's four months and no one gives me a fixed date to receive the car in spite of the car is available in many showrooms? I can feel that Kia name is committed to its word but this is not the case in Egypt. Kindly I need to know if there is a fixed date for delivery or it's a normal process that no date can be fixed for such request. Waiting for your reply.

It now has 100,040 miles (out of warranty). I don't know how they can sell the Kia autos and steal you blind at the service department. Nothing is ever under warranty (nothing is considered the drive train). Even though it is bumper to bumper warranty, they find a way around it. The list goes on and on. Radiator overflow tank replaced. Drive shaft replaced. Water Pump replaced. You get it out of shop for one thing and then it leads to another problem that they say is not related. Although they had to take that part off to replace the bad part. They damage more than they repair. Unhappy Foreign auto customer going back to the Good Old American auto. One time foreign auto buyer.

Now I pay to swap out my own head-lights. I also asked a dealer (non-Kia dealer) to look at a few issues I had with it, and they couldn't because, his words, it took special parts he didn't' have. I had to take it to a Kia dealer. So I did. That dealer never did fix my dome light. They got it to turn on again, with the advice of..."Don't touch it or it will shut off again." Needless to say, with a 5-year-old, it was touched and shut off and when I went back, it was out of warranty.

I recently did a car fax for the first time on my 2005 Kia Sorento, and learned that the SUV didn't even have 2,000 miles on it before it was taken in for electrical problems. It was taken in 4 or 5 times before the first owner sold it. I was the second owner. I bought the car from the same dealer that got the car brand new. They checked the electrical wiring every time the fist owner brought it in. I was shocked to see how many times my car was looked at, by two different dealers and the problem still exist.

It's now obvious that this car was made with this electrical problem, if it was first checked out after only 2,000 miles. I get the preventative maintenance on the car. It has its normal wear and tear, however this ongoing issue of no dome light, flickering clock and replacing head-light is getting old. Can I do anything to get these things fixed without taking it out of my pocket? It was a problem, before it was my problem. SUV currently has 130,000 miles on it.

They called back the 6th and said they would get back to me on the 8th. Today is March 17 and no one has returned my calls or answered any of my questions about my car. I would like my car equipped as I purchased it. I have the next 5 years to pay for upgrades that were never built in at the factory, yet myself and the other 1500 limited edition purchasers have assumed the car is equipped as listed. I have a limited edition car, that is missing some of its limited edition factory installed equipment. Resale will be lower if not fixed, plus I already paid for the package when I bought the car.

By the time I figured out the problem, I was out of the bumper to bumper warranty. Water was leaking into the door panels and caused the wires to short. At this time, the speakers crackle horribly all the time. So listening to the radio or CD's is impossible. I had regular oil changes done, but I didn't take it to the dealership for that. I never received any information from Kia or the dealership in regards to scheduled maintenance. I commute for work so in October of 2009, I had 83,000 miles on my car. Now when I took it in for oil changes, the mechanics checked my belts and they never saw any problems. I was driving home on Halloween night when I heard a clunk and all the warning lights on the dash came on. The car died right there on the side of the road.

After it was towed to the dealership, I was told that the timing belt had broken and now the whole engine needed to be replaced. Even though I was still under the power train warranty, I was informed that the timing belt is not covered under the warranty since it's a maintenance item and therefore replacing the engine would not be covered. I towed it home and had a friend look at it. When he opened the hood, he noticed that the engine cover hadn't even been removed and the timing belt was still in place. When I called the dealership back, they said it had stripped.

Looking online I found out that it was a known issue with Kia vehicles. That a lot of Kia and Hyundai models were having the same problem with the timing belt stripping out at 65,000 to 80,000 miles. However, at no time did Kia call or write to let its customers know that if they didn't replace the timing belt right on time that when it went, it would cause so much damage to the pistons and head that the whole engine would have to be replaced.

I called Kia customer service and was told in no uncertain terms that they would not help at all with the repairs or in any way help with what was still owed on the vehicle. I was quoted $4500 to $4800 to replace the engine. I found out that the book value for my vehicle is only $4500 in good running condition. I still owe $7400 on it. I am not able to afford the repairs so at this time I have a vehicle that is completely undrivable and no way to buy another car because I still owe too much on the Kia. So now I'm having to beg and borrow rides to get back and forth to work just so I can pay my other bills.

It is a continuous problem, and as soon as I have enough money, I am going to replace the car. It is very disappointing, because the car does not have a lot of mileage, and the brakes should not have failed so soon! I hit the front right of a column when parking, because the car wouldn't stop. I was crawling (maybe 1-2 mph). The damage is slight, but it should not have happened. There have been a couple of other near misses, because the car wouldn't stop. Fortunately, I am a very careful driver.

So for the past year, the car has been parked at the Kia dealer at Global Auto Mall. They refuse to fix it even though the car only has less than 60,000 miles. Their warranty says 100,000 miles. My car doesn't even come close to it.

I have been without my car since 2008. The car is paid for. I have been out of work for a year and half and I'm just collecting unemployment. I didn't have the money to repair it.

100,000 mile warranty my **. Everything is going at 60,000 miles. Now, the car has 63,000 and now they say would have been covered at 60,000. I took it for an oil change and one of the dealerships stated that I needed maintenance around a $1,000 at 45,000 miles. They were annoyed when I did not schedule an appointment to have fixed. They actually called me up, complaining that I missed a scheduled appointment when I never had one.

I traded in a car and I'm taking the loss. The car is a tin can. Do not buy this. The 100,000 mile warranty is if you service your car through the dealership all the time. They could have brought a Lexus if I did that! Do not purchase from them.

The owner's hand book said to have the timing belt inspected at 60k/90k miles and replaced at 110k miles. So now, I am making payments on a car that blew itself up by design. If the owner's hand book said that the motor was not a tolerance motor, or could be damaged by a failed timing belt, I would have changed the belt out every 25k miles. Knowing what a non-tolerance motor does to itself.

On Dec 19th 2009, on my way to work, my KIA Rondo, on a 2-lane country road, wet pavement, light sprinkles and cold, quickly lost control when I swayed a little too far on the right side shoulder. The vehicle swerved a little before going into the next lane heading straight to the steep cliff. I jerked the wheel to the right and that's when the rollover started. I rolled over twice and not one air-bag deployed. If it wasn't for my seat-belt, I wouldn't be here. My car is a total loss and looked as if it had been smashed in every direction. The front was smashed as if I had a head on collision and the left side of the car was crinkled like aluminum foil. No side curtains, no front, no side doors and rear passenger airbags deployed. I'm grateful my two children and my husband weren't in the car because they probably wouldn't had made it. Just about all windows were broken and shattered and everything was flung out of the car.

I suffered a severe head injury, 6" laceration with skull exposed on left side of head, horrible whiplash and concussion. I haven't been able to go back to work yet and it's been 6 weeks. I am a nurse and unfortunately, no disability insurance. I believe this "false sense of security" sold to me by the KIA Store has damaged me for life.

I bought my 2004 Kia Rio and now, January 29th 2010, it have only 53,000 miles on it. I have had to have the engine replaced, the sun visor driver's side twice, and the engine mount bolt came almost all the way out. I heard this terrible noise for a week and thought that it was my muffler, etc. Stay away from Kia's!

However, less than 6 months later, the wheel bearings were totally shot and the tires were ruined. We have been told it will cost us about $3500 to get everything fixed by Kia and nothing is, of course, under warranty although outside vendors have told us they see these two issues constantly from the Kia Sedonna 2002 line.

I now have a 1998 Oldsmobile that I bought used and only attempt to use the Kia if the Oldsmobile is in the shop, which almost never happens. I'd sell the Kia but I don't want to stick someone else with this piece of junk! I can't tell you the repairs I've incurred because I get so upset that I can't think clearly anymore or think of the names of the parts that have had to be replaced. Okay, sorry, I'm upset and rambling again. The only thing Kia has done is pay 3 of the car payments, then told me that the last transmission would have a 100,000 mile warranty on it and then backed out when it looked like I might need a new one last year.

This guy and Kia Motors Egypt now has a bad reputation and I began to convince my friends to buy other models from respectable companies like Toyota or Nissan as this never happens with their customers. They advise me to contact the main company as a last solution and see what is their response and if they respect their customers or not.

I have been left without a vehicle, stranded in the middle of nowhere with no one to call. I have been left to fend for myself for a ride back to my home every time it has stalled on me and not started. I was injured so badly from the accident that I now have herniated disc damage in my lower back neck and torn ligaments in my left shoulder and neck. Not to mention the pain of knowing I am stuck till I owe less than the car is worth, which will not happen considering it lost its value every time I took it to the dealership to get repaired.

I took the car in for a 60K mile warranty work (not cheap by the way). I again complained to Parsons Kia that the transmission did not seem right, and told them it would clunk - again, they said there was nothing wrong. About a week or two after I had my car in for the warranty work, that I paid for, the car would not start. I took the car back to Kia and again told them that there was something wrong with the transmission. I had a friend drive it and he noticed it too. So, it went back to Kia for 1) not starting, and 2) the transmission or something as I said was most wrong!

Well, after 3 plus weeks, Kia put on and off my front axle, replaced my transfer case. I got the car back. Within a day, I called back Parsons Kia. I told them the car shimmied and did not shift right. I took back the car. I was told again that there was nothing wrong. It was my tires. I had my tires balanced and rotated at Costco. I had purchased very good tires and my tires are good and have several miles on them, 30K at least according to Costco.

Well, here we are ... My car went to Kia again. My latest trip was on August 7, 2009. Still, they could not find anything wrong with my transmission. I told them the clutch was tight, it still shimmied, and I could not shift into third and the car clunked at low speeds. Kia said there was nothing they could find. If they drove it, like I suggested, they would have noticed it, it's very noticeable!

I took my car to Hyundai , a related company to Kia. Guess what? My transmission is shot, third gear is nearly gone! The gears were replaced with a new transfer case. According to Hyundai, my estimate to get it fixed is $4,700. This car is still under warranty. I have 74K miles. My feeling is Kia wants me to go over the 100K so they won't have to pay for the transmission.

Now we have had the Kia in the shop 3 times in the last month and half for the clutch. The first time they told us it was the cable out on it and we replaced it for $250. Two weeks later, it was acting up again. They replaced the shift mount and luckily didn't charge us as they said it was covered under the original work order. 10 days after that, the car can't be shifted at all and we had it towed back to Kia. Now they are saying it must be our problem because they "fixed" it the first two times. They said that they have to take the entire engine apart and the transmission out to determine the real problem causing this. They wanted us to authorize them to do this at $85/hour in labor, not knowing how long it was going to take.

I told them that this was a warranty issue and they said that they can't determine that until the car is taken apart and they determined the problem. So I am supposed to just authorize them to take it apart, pay the labor and just hope they cover it? Yeah right! Played this game before with them! So now they are going to take it apart, with us telling them we are not paying for any of it. They are not providing a car. They are trying to explain that the transmission and the engine (which was replaced at 38,000) shouldn't be covered because of high mileage. It is at 60,000, which still falls within their 10 year/100,000 miles, so what is the problem? We are gearing up for another full throttle fight to get them to pay for it. After all, it is the third time in 7 weeks it has been in the shop for the same problem.

Moral of the story: If you are reading this and considering a Kia, run, run, run. They are crap cars made by a crap company that knows nothing of backing up their cars or customer service.

This month, the harmonic balancer bolt broke off, causing the car to stall, loss of power steering and very difficult to get off the road. After all the above problems and then this happening, we decided to call Kia to see if there was a recall on this particular problem. I come to find out there was. So great, we had the car towed to a Kia dealership to be repaired. Within the next 2 days, they called us back and told us that they will not pay to fix this problem because the recall is several years old and we did not get it in to them in a timely matter, and that it is our responsibility to call Kia anytime you buy a used car to see if there are any recalls.

The recall was before we bought the car and we were not told about it during purchase. We had no idea about it and never received any type of notice after the fact, letting us know that there was a recall. Not only that, they are telling us it will cost $2,900 to fix something that is Kia's problem. It's a recall that we knew nothing about so we should not have to pay for it. They assigned us a case worker named Michael, who was supposed to do what he could to get Kia to pay for this and came back and said there was nothing else he could do, we would just have to pay for it.

I have 2 children that I need this vehicle for daily transportation. This is a very big safety issue. What if I have been going down the interstate at 65 when this bolt decided to brake, for a problem that I should have known about in the beginning? I'm not asking for a new Kia or monetary offset, all I want is for Kia to pay to fix a Kia recall.

This scam company now has my name, address, and telephone number since I had to provide my driver's license to the automobile Kia. I am disabled with fibromyalgia and any stress causes my disease to flare up and makes me extremely ill. I also feel violated and embarrassed to be scammed. My faith in legitimate business dealings is destroyed. Kia and Ramada are supposedly very reputable companies. I will never do business with Kia. I am absolutely devastated mentally and physically. I am terrified my personal information has been compromised. I do not feel safe. I am a single woman who lives by myself. This type of fraud must be stopped.

Kia agreed to repair the engine which included removing the heads and sending out to be machined. After the engine was rebuilt and started up, it still made a noise similar to the noise when taken to the dealer. After removing the heads again, it was discovered that the pistons were flaking apart. In order for Kia to perform any further repairs, they asked that I provide service and maintenance records for the past 5-1/2 years, so they could decide whether to rebuild the engine again or just replace it with a new short block. I provided very detailed records, and then was informed that Kia will not replace the engine and wants me to pay for further repairs (24 hours labor). So now we're at day 16 since the vehicle was towed to the dealer, and we're at an impasse.

I'm perplexed in that Kia was willing to repair the vehicle in the first place at no cost, but since it was discovered that the repair was not successful or was not performed correctly, or possible engine damage was missed during the initial diagnosis, they are now insisting that I pick up the tab. This seems wrong in so many ways that I can't even think about it without getting frustrated.

Well, when I found out that Audry denied it, I called Bonnie (my 800 333 4 KIA rep who opened my case) to complain and investigate why they wouldn't accept my proof of inspection. A week passed by, and I called Bonnie again. The second time I spoke with her, she said that she couldn't reach them. That's why it was taking so long. So the next day, I called the dealership (Karl KIA). They said that they were on the phone with her coincidentally while I'm calling. 10 minutes later, Bonnie called me back and said two things: She said that my paperwork has nothing to do with the timing belt and that my timing belt was only covered for the 5-year warranty and that since it was an expired part that broke, it voided the powertrain warranty. I just bought this car in December 2004 brand-new and had followed the maintenance table as I was supposed to. For this vehicle's motor to break down at 80,000 miles is ridiculous.

So I called today to pay for the $130 diagnostic fee, since repairing the engine is not an option. But out of curiosity, I asked the service person on the phone (from the Karl Chevrolet dealership) if they had knowledge about KIA warranties since I had also checked the warranty info on the KIA Motors of America website. As it turned out, my representative from KIA had lied to me and the timing belt is included under the powertrain warranty according to the person.

Now that my car is at the dealership, they have denied the claim stating that the belt was never changed, when indeed the belt was changed in '08 with receipts to prove. This all started on Sunday and now it's Friday. It's really upsetting that when my husband went to the Kia dealership, they were willing to let us test drive a mini van for a couple of days to see if we wanted to buy? I cannot believe that it has taken this long for an answer not to mention that they are passing blame to our mechanic.

Another month goes by and one morning, the check engine light comes up. I bring it in to the dealership and they tell me it requires a reprogramming update. All right, so that's all done & I leave. To make the story a bit shorter, it basically happens 3 more times after that. They keep blaming it on the reprogramming but advise me that my fault codes are for misfire. At this point, 7.5 months have gone by so we have a total of 4 incidents of the light coming on & reprogramming. The 5th time, this light came on flashing, derating the engine & I couldn't drive faster than 40 km. I shut the car off & restarted it.The light didn't flash and operated normally so I dropped it off at the dealership.

Flash forward almost 2 months, I finally got my car back from the dealership. During this time, I was given a courtesy car (I do have to give them that at least) and they resealed the cylinder head & block. I have my car back for not even 12 hours and the check engine light comes on again & derates. They take my car for almost another 2 weeks again (visit # 6), this time replacing the ECM. I was at the point where I was discussing a replacement vehicle with them, but the only solution they were giving me was owing them an additional $10,000 to get a new car.

Since they finally did do an actual replacement of a main component (the ECM) of the vehicle, I decided to give the vehicle one more chance. Two days later, I started my car & I'm guessing you know the outcome. I will be contacting Kia Canada today to place my complaint & depending on the outcome when I visit the dealership today (visit #7), I will be taking appropriate measures to get this dealt with, not only for myself but also for the satisfaction of other Kia consumers. I hope the management at Kia had a wonderful long weekend. It looks like they are going to have a terrible start to their week.

Kia Corporate offices tell us the information about this timing belt requiring a change is in the owner's manual and (this is the kicker), the dealerships are not required to mention this to the owner. Awesome. Interestingly enough, two tow truck drivers stated that the car is not old enough or has enough mileage to warrant the timing belt to break. Even more awesome.

This car has been costing me so much that I know it is a lemon. It still doesn't have 100,000 km on it and it is the worst car I have ever had in my life and I owned a vehicle at the age of 17 and purchased a few in my time. I am so upset with Kia products and the service from them. P.S. Never lease a vehicle. I bought the car for $5900 and by the time it is paid for, it will cost me $20,000. It seems every time I walk in there, I am paying longer. What is that?

No damage has resulted yet. But it will cause damage to the transmission due to early shifts and increase in the mileage of the car prematurely, as we also run the risk of getting speeding tickets. And if we sell the car, we have to disclose the discrepancy with the speedometer and the odometer, and this information was not disclosed to us when we purchased the car.

My wife fractured all her ribs and her sternum and broke her left arm. She was removed from the car with the aid of the jaws of life and flown to shock trauma in Baltimore where she stayed for 10 days. She is now in a rehab hospital. Needless to say, the car was totaled. This has been a traumatic experience for her and my self, as well. This air bag non-deployment issue and the air bag sensor placement issue need to be addressed. Kia Motors and the like should be held accountable for lying to the public about the safety of their product and be forced to pay restitution to the injured parties.

I turned in the direction of the skid and the steering locked again! I ended up kissing the half block face foundation on the corner of someone's doublewide and cracking it. Damage to car was on right front passenger side. Air bags did not deploy. Right front fender is beyond repair. Bug deflector is broken. Bumper is damaged and light is pushed in but still working. There are further damage to property, lawn and foundation facing, landscaping in yard. Now, I have to take the car into the new dealer, Rusty Wallace Ford (and much more) and if they tell me I am imagining it, I will scream!

I am 59 years old and this lemon with the door that I cannot open is my first new car. The insurance company is now fighting with Kia. I am wondering what happened to the human factor and why they have to try and safely recreate the event when I was in the accident because I was trying to stay alive! How could it even safely show that nor would I want anyone's son or daughter to try to recreate that? Should Kia not be accountable for something that has happened many times? There are others? Is it the steering locked or the wheels? How can I tell the difference?

At the time, I said I would bring the car back for service. While driving home, I noticed that my glasses was in the car and I started reading that I was told about my front tires and 30,000 miles service that was offered. I quickly called them and she said she offered the service to me, which never took place. My family member was outside the car and witnessed it. All she did was look at the mileage. I would have made an appointment for that if she would have told me of the situation. The two young ladies have a very nasty attitude and are very loud about it. There were two gentlemen before me that were there at the same time. This day was June 16, approximately 8-8:30AM. I heard them saying how nasty they are. I didn't witness their unprofessionalism until the time of picking up my car. I am still under warranty and would like to continue even after that. I will continue to take good care of my car. I am not neglecting services just to have record that this happened. I did see to it that I got the situation fixed. Very disrespectful to customers. Also, I have a voicemail focusing only on the battery.

Now at 84655 km, the same crank bolt fails again, causing a dangerous situation on the highway at night with no power steering, etc., as the belts all fall off when this happens. I again eat the tow to a dealer, as I am 6 hours away from home. I spring $168.45 for a rental car for 4 days, plus I lose 2 days at work, which is $290.65.

12 days later, at 85750 km, the same damn thing happens. Luckily, I am a few blocks from home. Now I am contacting KIA Canada again as I right this. The dealer in Peterborough, who did the second repair, had a machine shop put in a Heli Coil to accept that bolt and stated that failing that, the entire crankshaft will have to be replaced! This job will have me without a vehicle for over a week guaranteed.

When we got the call the following morning from Gurpep, the sales manager, he said they found a vehicle for us but it had gray leather interior and that it would cost us an additional $1200. We refused to pay for the upgrade and Gurpep said he'd call us back if he was able to work it out. A short while later he did in fact call us back and said he was able to get on shipped to us and it would be at the port on Monday and we would have it Monday afternoon. Then on Sunday afternoon, Eli called to tell us that the vehicle was being shipped to the port and that it would be 2 weeks before we'd get the vehicle.

I explained to Eli that they have already delayed in getting us a vehicle and that I would not wait for another 2 weeks. Not when I know for a fact the vehicle we want is sitting on another Kia dealership lot a few hours away. I know this because I called around myself to locate the vehicle. Which is what Gurpep said was one of my options. Eli then told me that "it is what it is".

So basically I was being told that what I wanted as a paying customer isn't important. I felt the promises made to me about being able to deliver my vehicle were all lies just to get me to buy the vehicle. Because as soon as I gave them a check for the $31,000, the excuses started. This isn't the first time I've bought from Kia, but it will be the last. The way this dealer represents the company is totally unprofessional.

After making the deal and while waiting on the contracts to be prepared, our salesman Eli started talking about car audio with me. After learning that I was once an installer, he began to ask questions about the problem he was having with his car and wanted my advice on how to fix it, he even went as far as to pull up the schematic for his vehicle (a 1998 Honda Civic I believe) and asked me to explain it to him. I offered him my advice, but when he called later that night to inform us that it would be the next morning before the car would be ready for delivery he once again asked about his car.

Eli even went as far as to ask if I would look at it for him the next morning when we came to get the new car. That, as a professional, should not have happened. It is unethical to ask clients for favors during the process of making a deal on a new car, which leads me to question the reasoning behind the dealership not being able to deliver the vehicle I paid for as promised.

So after a week of having my car, they replaced the transmission (under warranty), replaced rear breaks & shoes, wheel cylinders and machined rear drums (not under warranty); replaced both inner and outer wheel bearings, clips and seals (under warranty), and machined front brake rotors (not under warranty); replaced all spark plugs, spark plug wires, air filter, and fuel filter; cleaned throttle body, oil change and filter; performed a complete fuel injection system cleanup; rotated and balanced tires; and changed all belts as the timing belt, ac belt, alternator belt (not under warranty) with a bill of $1500.00.

After all that, I picked up the car and my radio and AC still didn't work. I questioned them about that, and they said they could take it back in and rehook it up to diagnostic (for a fee) and see what the problem is. Yeah, I don't think so. A week later, I took my car to Best Buy to have them look at the radio (which they did fix). But they advised me that my 80amp fuse was blown. I then called KIA to let them know that they did not replace it as I asked them to with all the work they did. They then had to order the part, which they don't even know what that does.

in the mean time of waiting for the part to come in, my car started to make a clunking noise from the right front tire. I took it in to them, and they drove it and took it apart and said they couldn't come up with anything wrong. Everything was tight and there. But, the 80amp fuse had come in, so they did put that in for me.

On 4/20/09, the noise was still going strong, so I took it back to KIA, demanding they go with me for a test drive to hear the noise I keep hearing. After that, they determined it was the wheel bearing, so they replaced it. They had replaced it just on 3/27/09. I drove away, and all was fine until 4 days later when the noise started back. I then took it back to KIA, and then, they determined it was a warped front rotor, so they re-machined it again. They also did that back on 3/27/09.

I drove away again, and all was fine until 5/3/09 when the noise started back. At that point, I was fed up with KIA, so I took my car to another local mechanic. He took a look at it, not knowing any previous problems and determined it was the front rotor. He machined it, and I have not had a problem with it since. I just recently took my car back to my local mechanic to have the AC checked out, since after KIA, it didn't work; and he said it's electrical.

I also thought I was a having a muffler problem, and it turned out the humming was actually a wheel bearing. I called KIA this morning, 6/11/09, so that I could talk with someone about this issue because they said they don't have a corporate number. And after being disconnected and calling back, i was informed the general manager was in a meeting and he would call me back about this issue. It is not 5 1/2 hours later, and I still haven't heard a word. I want my car fixed and fixed right. I do not want to go back to the dealership that can't seem to fix my car.

Another problem with this vehicle occurred almost from the beginning. For no apparent reason the battery will be completely dead after setting overnight. Our first thought was that we had left the lights on but that was not the problem. We even remove the keys from the ignition when parked. It will only do this a couple of time a year and has caused me to carry a spare battery in the rear to cover an emergency. The dealer could find nothing wrong. We love our KIA and we were ready to purchase another, but now I have my concerns. Does my 10year/100,000 miles warranty cover these costs?

The car has a little over 44,000 miles (half in freeway miles) in 4 years of ownership and I do the maintenance – checking all fluids and doing oil change every 3,000 miles (Mobil 1 - fully synthetic oil). The car has never been in an accident and is very well maintained. I admitted that I wasn't aware of the 36,000 miles service because I assumed it would be around 60,000 miles, as with American cars.

I don't believe the flushing would have prevented this malfunction. Otherwise, it would have given some skipping or other less abrupt signals, but not trying to lock itself. After 35 mph, the transmission does not give you any indication of malfunction. This condition is a defect and not improper maintenance. They are supposedly replacing the transmission and I will be charge for $1,900.

It takes forever to get anything done as they are all gathered around American cars instead on working on the products that they've sold. Another thing for the past 2 years, I have went through 4 crankshaft pulley bolts (thank God, they had a recall on it a while back) and the car has been at the dealer for three days now and they will not give you a loner or rent a car. The 10-year warranty on KIA is false advertisement as it ends after 5 years when it becomes powertrain only. The weekend is here and that leaves me stranded for 6 days, or let's hope that they have the problem fixed on Monday.

I have been very frustrated with my car and the lights on it. I bought the car less than three years ago and did not expect to have such problems with the car. I want the money refunded to me for any bulbs that I have paid for or I will be taking this to the next step. Please make note that I have filed this complaint about the car and not the new car sales manager at Bob Sight Kia. I just wanted to be treated fair and receive the services that I paid for when purchasing the car. I paid for an extended warranty and it doesn't seem to cover the little items that I was told it would cover. These light bulbs have not been normal wear and tear on my car. Five times in the shop for the same thing is unacceptable.

The other sad thing is there are four other people in my family that have purchased Kias and we are very disappointed in the quality that I have had with my car. I do not want an attorney to contact me about my complaint. I have my own. I just want this on my record of my car that Kia is aware of what is gong on. I have not had any work done on my car at any other shop since I bought it. I had the Kia dealership do all of the work on my car just for this reason. Thank you!

I hit him and I could not believe it did not slow down. Never has that ever happened to me. On top of that, the air bags did not deploy; not one of my six air bags deployed. As well as my seat belt, it did not lock up. I was tossed into the wheel as well as my wipers do not work right. They will stop in the middle of the window. It is not safe to have to worry about being able to see the road. This and everything else I am going to list has happened after I bought the car.

My AC stopped working in April of 09. This black mat that was to be on the upper inside of the hood was laying on my eng. My tranny shifts very rough but the dealer just was like whatever. My brakes don't always work right; sometimes they are firm and other times, more often than not, I might as well not even have brakes. My car has stalled on me from the second week. I had it till just last week.The check engine light comes on often and, when it does, the car is very rough and does not want to run smooth at all. But then, it goes off just like it came on without a warning. And then the other day, my car stalled in traffic and I almost had another crash from this car going south on me. It is only 12 months old. And I had to replace a bolt in my seat; it came out of the floor.

I never bought it here in Newfoundland. They put me on the back burner. Well, it picked a bad time to breakdown. They even told me to bring it back to where I bought it in Halifax. I asked them if they were going to pay for my way up there. So now with all this trouble, I have 100,000 now and they are saying that it was sunk in the water. Come off it, I still have extended warranty on it but they won't look at it. They told me to bring it home, park it in the yard and let it rot. And if I got a backyard mechanic to look at the warranty is void. Well, somebody has to fix it for me. I have nothing else to drive, nowhere to turn.

We have 1 dealer and have to rely on them for service. I have purchased over $100,000 in Kia vehicles over the past 8 years and none of this was taken into consideration. There was just the answer, "We're sorry, it's past warranty; too bad." We took the car in like we were supposed to do for all warranty work, for all problems encountered, no matter how small, and always paid the bill, never collecting on warranty. Now, to be told too bad, leaves a very bad taste in my mouth. They are not servicing properly, allowing warranty to expire and then forcing people to deal with the consequences themselves.

I would love to hear from others who have had similar timing belt experiences or other similar experiences, period, and get an open forum discussion going concerning a class action suit.

Kia said that the car's front end was hit too low for the airbags to go off. There isn't a front end on the car anymore. Why are there all these complaints about this car and KIA and nothing is being done? I personally think that someone needs to arrange a class action lawsuit before someone gets killed. Why does Kia even put the airbags in their cars? Just to say that they have them? They don't work!

On the 25th of April, the check engine began blinking. As a technician advised, I did not drive the car after this problem. They will not do anything for me, as the car is not able to be used, and I am still making payments on this vehicle which will be 2 years old on April 30. They said the parts are ordered in, but refuse to discuss a rental vehicle while the car is being fixed.

Now at 68k, I have a head gasket out, straight exhaust gas coming in, cooling system, etc. and still the 4-wheel-drive engaging problem and they won't adjust the warranty or do anything. They are horrible; they don't care about people. Now, I have a car I owe $10K on and can't afford the $3k to fix it. What to do now? Someone would have warned me about Kia. The auto service center said the warranty should be adjusted because it is not supposed to happen on a car with that low of miles and, of course, Kia once again won't honor anything nor do they care; they don't have to right it.

I also told them that on Saturday I had to go to work, so I need a car. I could take a rental, they say they were going to call Kia to find out if that was possible but they left me waiting all day and there was no news from the dealer. Mind you, we have bought 4 cars from that dealer, and I think this is no way to treat customers. We're starting to think we got a lemon. so please give me some help.

I have filed a formal complaint but have and likely will not receive any restitution for this. In addition, my tires 3 of 4 wore past the wear line in less than 10,000 miles and the little wind guard accessories along the doors blew off. They proclaim this awesome 100,000-mile warranty, but the darn car falls apart around the engine. On a scale of 1-10, they get 1.

The car is now being repaired, but how much damage has been done to other areas of the car since the tank had holes in it? I am sure debris and other things like water have gotten into the lines of the car and affected it in a bad way. So it is a matter of time before something else goes bad. The car that I am paying $400 a month for is now worth nothing and will cost me a lot more in the long run for subsequent repairs due to this manufacturer's defect.

Now my car has a very loud noise when i turn left. I took it to get checked at the service center in san leandro, ca and was told the bracket had a crack and the part is out of warranty so they will not replace it . I am not sure why they won't replace, if it was replaced once shouldn't the warranty extend from the last repair?

My car now has 69,000 miles. I was driving it to the local supermarket when it stops in the middle of a busy intersection. It would not turn on at all. I was almost hit by several cars, after pushing the car an agonizing 1/4 of a mile to the nearest parking lot. I called the roadside assistance to get my car towed to the dealership. As soon as I got there I told them what had happened and one of the mechanics of the service dept. told me that it sounded like it was the engine had stalled. I said good - it is covered by the 100,000 miles/10yrs warranty. He said yes and no. Yes the engine is covered under that warranty, but if the timing belt caused the engine to stall then it is not, because the timing belt is not considered powertrain; it is considered regular wear and tear. You can imagine how I must have felt.

I kept arguing with the man for about an hour, and I said “Well how do you know it was the timing belt? Do you have x-ray vision or something?” He said that he could check the car for me but it was going to cost me $95, but he was more than sure that it was the timing belt that had slipped causing the engine to stall. I was very mad at this point and I towed my car back home, because he said it would cost me about $2000 to fix a car for which I still owe money, and it’s not even worth the metal they used to build it. So now I have a 2003 Kia Rio with 69,000 miles on it under a tree rotting away and still paying for it. GOOD LUCK if you plan on buying one. 100,000 miles/10 yrs warranty my **. I looked into what Kia considers powertrain and this is what I found in their website under warranties. This is straight from the website.

The items covered by the Power Train Limited Warranty include: In the Engine: Cylinder block, cylinder head and all internal parts, timing gear, seals and gaskets, valve cover, flywheel, oil pump, water pump. In the Transaxle: Transmission case and all internal parts, torque converter, drive shafts, universal joints, front hubs, bearings, seals and gaskets. In the Axles: Axle shafts and C-V joints (couplings), seals, hub and wheel bearings. In the Transmission: Transmission case, transfer case, torque converter and all internal parts, seals, and gaskets. In the Differentials: Front and rear differential assemblies, cases, all internal parts, seals and gaskets. In the Propeller Shafts: Drive shafts, universal joints... So then I ask, why wasn't my car fixed if it fell under the specifications of their stupid warranty? The answer is THEY'RE CHEAP! CHEATING, LYING, DECEIVING, MISLEADING, CONNIVING PEOPLE. I'll say this one last time. DO NOT BUY ANY KIA PRODUCTS!!!!

The car drives okay for approx 40 days then again dies while sitting idol. The Kia dealership checks everything. States not much they can do since the check engine light does not come on and everything checks out. They do state the fuel pump relay is not sealing properly and reseal and return as repaired. On the way home from picking up the vehicle it dies while driving 3 times (approx 15 mile drive). As of today the 16th the unit is back at the Kia dealership and we are again waiting for the call that it has been repaired. I purchased used but what are my rights?

The only good thing I can say is that the road side assistance got a tow truck to me in about 20 min. But guess what, I have 4 kids, 1 mini van and the dealer does not pay for a rental. So now I have to figure out how to get my kids to school again because my fully loaded hunk of junk can't do what it was bought for: carry my children safely where they need to go. So much for trying to the best for your family because Kia doesn't care that I carry 4 kids around in that vehicle and I can't afford to keep paying for a rental and we did all we could to pay off our van in a year. If I knew it was going to keep breaking down, we should have let them repo it. We would have been better off.

Don't count on the Lemon Law because it is not set up for the consumer at all, it is just a false sense of security that until you try to use it, we think is there to protect us. Huh, what a joke. And the people they call master techs, what a joke. I wouldn't want some of those guys cleaning my yard, let alone fixing a car that I put my children in. I have been lied to, deceived, told things were fixed when they were not and let's not forget my time and frustration from having to deal with people who don't care about the safety and well being of me and my children. The only funny thing about my Kia is the joke that my tow truck driver told me that Kia stood for killed in action. These issues has caused me stress, rental vehicles inconvenience.

The person at the dealership had said that whoever changed the oil last did not tighten the oil plug on the bottom of the car. My husband changed the oil last and as I had said there was no oil on the drive way. We were told it would be about $6200 for an engine and $2000 for labor. We bought the Rondo because we have children and needed an ECONOMICAL car. Needless to say that amount of money is absurd! The problem should be fixed under warranty.

After towing the car back to our home at our expense and paying for the diagnostic fee at the dealer ship, we now have a car that we cannot drive and surprisingly the day after we brought the car home there is an oil spot in our driveway. Someone had loosened the oil screw. Kia does not seem to be customer friendly to me. Good Luck if you buy a Kia I have reports of others that have had similar problems.

We are a family of 5 that has a brand new Kia Rondo sitting in our drive way that we are making car payments and insurance payments on that we cannot drive because we cannot afford to get it fixed. Kia customer service (Richard) told us that they have to take the word of the dealership. We bought the new Rondo because we needed reliable transportation. HA. I Will NEVER buy another Kia and nor will anyone in our families. You can decide for yourself.

I paid cash for this 2007 (NEW) vehicle that obviously has an engineering defect. My daughter bought the same exact vehicle one month after I did and hers does the same thing.

After 3 months of going back and forth with the dealership and Kia they told us that the noise wasn't a defect but part a characteristic of the model and that it is not a substantial impairment to the value, safety, or use. The brochure on the Rondo claims that the Rondo is equipped with a range of structural and technological refinements that reduce cabin noise and road vibration to deliver a quiet ride. I can hear the wind noise over the radio.

Needless to say my wife and I are very upset. My wife hates the car that we bought for her to drive. We are concerned because they can't determine what is causing the noise. We also have two children under two and the recent link between Autism and white noise makes us fearful of placing them in the car.

I feel that this seriously effects the resale value of the car. It also could have long lasting effects on our childerens development and hearing due to the high pitch and decible level.

this car is a piece of junk iam so sorry i bought i have had nothing but problems with it so where do i go to get results please help me i went to the kia dealer in coastville when it was there they told me to come back and then they just moved without any notice to me i left my number and all and no one every got back to me and then as i said they just moved never to contact me at all

I asked if they had switched on the head lights they said no what for and I said how are you going to be able to see the dash and interior lights go off if you dont have them on? Then they turned them on and saw what I was talking about. They would have to order a relay switch then after they had not called 2 weeks later I called them and they said they had the part set up a time bring it in and I brought it in and then they had the wrong part ( I had been sitting in a waiting room for around 3 hours with 3 kids). They would call me when the new part came in. After another 2 weeks I called them they had ordered the wrong part again.

I decided they were very incompent so I took it to another kia dealer. They told me that did not think kia would cover it since I was now past my bumper to bumper warranty but kia did and they said they fixed it at this same time I had informed them that it was hard to shift so they checked that said my clutch cable was bad and when test driving the vehicle they noticed a roar in the rear end. They contacted my extended warranty and approved the repairs it was there in the shop for a month. Then when I finally got it back. We decided to stop to eat and noticed that steam was pouring out from under the hood. They had left something off and we had to go right back.

Then my check engine light came on they reset it and before I got next door the light had came back on. I did not have time to take it back right then but called the next week and took it back in I also told them the shifting was even worse than before and they checked that and said now my clutch plate was worn out. I got it back this time and got home noticed the check engine light was back on then a piece broke off the radiator and now we had to have a new radiator and resivor, not to mention the windshild washer fluid would not come out.In all it spent around two and a half months and check engine light never was fixed they said nothing was wrong with it lol, and close to 6 thousand dollars in repairs.

On top of that the vehicle was wrecked (hydro planed and fliped several times) the air bags never off the kia ended up upside down and hit a very big tree and the side air bags never opened and the passanger door came open the occupants were very lucky they had deep cuts on arms and head hit the windows breaking both of them out. Physical damages were head injuries, cuts, and bruises. Economic was insurance deductables,out of pocket cost,along with time lost.

Other problems I have experienced with this vehicle consist of rust on the tailgate and rear doors just a few months after purchasing, all kinds of electrical problems from headlights and tail lights burning out numerous times, the digital dash for radio and heater going black, the heater not work, a relay swith for fan failed, foam between windshield and frame coming out tapping on the window, a problem with the coolant reservoir, the rear driveshaft failed, the transmission had to be replaced and most recently the transfer case. Safety issues and concerns would be with tail lights and headlights burning out prematurely and frequently and the crankshaft bolt broke causing to loose all ability to steer the vehicle.

I have dealt with the dealership, with Kia Motors, Inc., the Attorney General's Office, taken them to Concilliation Court, written to senators and representatives, etc. All has failed for me. Today I made complaints on the websites I listed above. Hopefully, SOMEONE will help all the Kia owners that are stressed, frustrated, endured financial losses, lost work time, and possibly had safety concerns/issues due to Kia selling defective vehicles. Any suggestions?

The dealer does not give you a loaner. Time lossed from work, gas used from two vehicles (one from taking care to dealer,other from getting a ride back home and then back to dealer to pick up car) resulting in more time lossed.

They don't offer a loaner vehicle program at all, nor do they compensate expenses used on my part for further transportation. My intention of buying this car was the patented warranty, that has been disclosed to me the first time my engine failed that you have to be the orignal owner. I bought a vehicle so i can independently transport myself for personal reasons, work,and just maintenance services. Now i live in Cave Creek, and they know that. There is no city transit in my area. The closest one to me is on Tatum & Deer Valley, right next to the DESERT RIDGE MALL. SO that means, i need a cab to get down there to just take a bus. Well my job is around the valley, i don't take the bus, thus far me buying this vehicle because of the circumstances. No i have to shell out more money for transportation, meanwhile still making payments on the car that they don't want to waste their time.

Unfortunately, if you would to contact them, its like putting a fire under their butts. I want more than just the satisfaction of my warranty. They are putting a damper, real stress on me. Not only its affecting me, but family and friends to rely on rides, putting a damper on the relationshi because i have to rely on them. My work, because my boss lives down in Queen Creek and once and awhile we get jobs up here in my area, but most of them are down by Gilbert. He is worried to make appointments and not follow through with because i don't know i can get a ride or borrow someones car to get down there.

How can i take care of my life when i have something i took for granted because i was covered under a 'WARRANTY' and in the mist of an actual problem that they try to pin it on the consumer. So if i was a female in this position with knowledge, they would of taken advatage of that. You see where i am getting at? Is there consumer laws against this, especially a dealership that doesn't back up their own warranty from defect, like internal damge to an engine to actually give me a loaner car? The first time they did the rebuild of the small block, i still didn't get a car and to rely on people then, just like i am presently. Please contact me, because i might have to make decisions, that might not be best judgement on my behalf.

My car has about $8K on the lien with my bank, and its just sitting at the dealership as a paper wieght still under amnufacturers warranty. Its a 2004 and it has about 53K on the odemeter, but 13K on the rebuit small block. Im in a position that KIA put me in and how can i get out of that and still make affordable payments to survivie in this crap economy? Its shows its getting better, but both you and i know that looks are deceiving and never know what the honest truth. I don't know if it is a reflective of our economy, but i would have known to have repeat business and a reputation that they would be taking care of me. Its like they sold me the car well knowing it was a rental at first, but still gave the warranty, well knowingly it was rental and now a problem is persistent because the engine failed a second time and they don't want to claim responsibility for there negligance. If they would of told me it was rental, or because of it being a rental there is no warranty and i would of continue walking on. Im stressing out about this and if you really say what you guys really are, then what can you truly help me out with?

Yeah i need a new car, but i just got screwed even trying to get rid of the one i have now. Anyway, my point of that is the position to actually move on from this crap. Its a bad emotional damage in my head, because of the circumstances and how nothing is being done to actually resolve the situation. For example, wouldn't you think i would be getting phone calls from the KIA delaership my car is at because the engine is failed and they would try to be selling me into another car?? Not even a single phone call, but rest assured, i will get a marekting phone call, e-mails, mailers from my original purchase. Its about a good 40-45 minute drive down by you.

By all means i want to get out of this ASAP, but its kind of hard when i have someone pulling on a rope that is tied around my waste. Now they tied a huge rock at the end of the rope and threw it into the deep blue sea, so now i am surviving for air. In other words im getting really tired. I have a lot more information, facts, evidence, etc. they are allowed to get away practicing selling fraud vehicles.

The car ran weel up until a week ago when while waiting to make a left hand turn, the car sudenly stalled out. I attempted to restart the car, which failed and siezed the motor completely! I have checked the starter, alternator, battery; all tested fine. On the advice of my mechanic, I also check to see if the timing belt had broke ( a common thing in Kias as I have learned), it also was fine. I attempted to roll the timing belt by placing a wrench on one of the cam gears and to my surprise, it would not budge!

After doing some reserch, I leared that many of the 04 models had issues including recalls for crankshft bolt sheering causing engine seisure. This was a know issue, yet no recall was issued for the Rio line, no service bullitens issued, nada! So we are currently driving a loaner form the local Kia dealership (2008 Spectra, 200 actual miles) and it appears to have issues as well as the check engine light has come on for no reason! This does not boade well in my confidence in Kia. We currently owe aprox. $3500 on our current note for the 04 Rio, and facing a repair bill of $2500 for the repairs.

So I took it to the Kia Dealership and they would keep the car for a few days and tell me nothing was wrong with it. Then it would do it again the next day and I would take it back and I took it to them numerous times and I would just get the run around either nothing was wrong or they changed a fuel pump or they had to re-wire something. Every time I took it back it was a different story. Finally the check engine light came on and I took it to them right away and they said it had something to do with the fuel injection. So they replaced it. Then it happened again a few days later and I took it back so at this point I have been car less for so long depending on someone else to drive me to work. Finally I got mad and had my dad go with me and we talked to the manager and told him that we were going to TOM MARTINO if my car didn't get fixed. Right away he was quick to help get this car fixed.

They put me in a rental car for about 10 days (they even paid for it). They said they did everything possible to figure it out and they said it was the transmission and they replaced it. (not to mention every time I took my car to them they said they had the #1 & 3rd best Kia mechanic in the world working on my car...liars) So about 2 or 3 months (July 08') later it starts up again. I'm in the middle of an intersection trying to cross through it and my car stalls I almost get rear ended (again) and then I almost get side swiped (again) because my car took off and stalled in the middle of the intersection. I'm 8 1/2 months pregnant and I don't need this. This car is paid off my first car that I have ever bought. I have taken it to all its maintenance things and it still don't run correctly. My car has a little over 50,000. miles. It is in the shop as we speak and has been there since Wednesday. Bryan the service guy I deal with barely called me 7/16 to tell me they haven't figured out anything and that the Kia Manufacturer from where ever is consulting with them.

Then I called him back today 7/16 and asked him if I could get a rental car and he said I can get you one for a day or two. I said so because you guys can't find out what's wrong with my car I have to suffer. He then said oh I'm sorry your warranty doesn't cover that. I'm like you know what you guys are jerking me around I want my car fixed or you need to get me a replacement vehicle. He said he's waiting for an e-mail from the Manufacturer to e-mail him about something and he would get back with me. Well he got back with me and told me all the sudden my car was ready. I pick it up and notice it still didn't feel right but wanted to see if it was going to be ok. The next morning I was driving it and I slowed down to read a sign and it died out on me, I put it in park and re-started it and it died again. It took me four tries for the car to start back up.

When I got home I called the dealership again and talked to the lead Service guy because I'm sick of dealing woth Bryan who gets nothing done. This guy Steve basically just listened to me complain about my car not working yet again and told me I could bring it in AGAIN on Monday (7/21/08). I don't know if it's because I'm a female they think they can treat me this way, but I'm not going to stand for it. With as much time their mechanics waist, cost for parts and labor all these things they are doing they could have just given me another car. I cannot believe I have went through so much crap to get a car fixed and it never gets fixed. My warranties were all still active through out all of this except now I have finally hit 5 years or 60K miles. I really need your help on what to do? I cannot afford to be with out a vehicle.

What am I going to do when I go into labor at work and need to go to the hospital, I don't have money to pay for an ambulance ride, my employees are not considerate enough to drive me to the hospital. I need my car. I love this car but I rather get rid of this car already because I have had so many problems with it, but I cannot afford another car payment. PLEASE HELP ME! I don't know where else to turn. I will never willingly do business with a Kia Dealership again!

I have almost been side swiped and rear ended numerous times. I'm going to die in this car because Kia cannot fix it.

they said i had to pay $140some dollars for the heat shield. i feel the heat shield should be covered by the recall since the heat shields are defective enough to allow the salt to form between the shield and tank. especiall since all the danger and aggravation me and my family were put through, and what it cost me for a ruined vacation and gas to move the car. i was getting about 15 miles for $17 dollars worth of gas.

that took a lot of money to return back from jersey and to drive the car to sunbury, let alone the tension i endured from the gas leaking. extreme cash payout for gas. not because of price per gallon, but because of loss. also, i am 56 years old and it has my nerves a wreck. i had a expensive ruined vacation. and had to suffer nervousness because of the danger of leaking gas. thank you.

The next problem was that the car would get stuck and not shift into the next gear intermittenly. They reset the computer and I have not had that problem again. Then I noticed a noise coming from the engine that sounded like a loose belt. They said they heard no such noise. I also had them look at the gas door as it would not unlatch sometimes. They said nothing was wrong and it opened every time for them. The heater then started to turn cold while driving then back to warm. It was especially bad on a hill. They said that there was a bubble in the antifreeze. I also had then again look at the gas door because it was getting harder to get it to unlatch. The manager told me he still did not see a problem but would replace it for me.

Then in December the trunk started to leak. It smelled like mildew and was rusting inside the trunk. I took it in and they said they could not find a leak but they deodorized the car. I got a call that the gas door did not need replaces it just needed adjusted. When I picked the car up I could not get the door to unlatch and showed it to the sales manager. He replied that I needed to make another appointment with the service department which was closed at this point. It rained a few days later and again the trunk was soaked. They did nothing about the rust the 1st time. This time they said that the light needed resealed and they scrubbed off the surface rust. The trunk started leaking again.

When I took it in this time the manager came out to the vehicle and popped the gas door and it opened the 1st try. He said that it was not an issue until he could see it happen. I left the car there for him to deal with the leak. After I left he called me and was very irate that I did not inform him the car was in an accident. I explained that it was december and the accident happened in May. He said come get your car and don't be surprised if you get a bill for the repairs that we have done. If anything else goes wrong you need to go through the body shop that fixed your car. I then filed a lemon law case. They will not give me anything because they are blaming everything on the accident.