Kia Reviews

Zero stars!! Have a 2015 with 47000 miles on it. Engine imploded and threw a p1326 code which is a well known issue. 8 cars were at the dealership waiting for engine replacement. Kia has an extended warranty on this issue but because my low mileage vehicle was more than 10 years old I was out of luck. It would be nice if Kia would own up to their design issues and back their product but somehow there is an arbitrary limit to it.

Although we have owned either a Hyundia or a Kia for the last two decades. We are very disappointed with the customer care we received on our 2018 and 2022 Sportages we purchased new. The 2018 Sportage, which we gave to our daughter to purchase the 2022, began consuming oil at about 80,000. At about 95,000. We went through all of the steps and Kia refused to honor their warranty because the consumption was a few ounces below their standard. Of course now it has gotten much worse.

Extremely Disappointed - Beware of Kia's Warranty Promises. This has been, by far, the worst experience I've ever had with a vehicle manufacturer and dealership. While my service advisor at Trust Kia of Palmdale was polite and professional, they were ultimately unable to help me, through no fault of their own, because of how Kia handles its warranty claims. Let me be clear, Kia's warranties are essentially worthless. Whether you have a basic warranty, a 100,000-mile warranty, or even the so-called "lifetime" warranty, Kia will find a way to deny coverage. As many people are aware, Kia lost a class-action lawsuit due to their engines being prone to failure, including blowing, seizing, or even catching fire. As part of that settlement, they extended engine warranties on many affected vehicles up to 999,999 miles, effectively a lifetime warranty.

I was very excited to buy a brand new Kia Carnival. After about an year the battery just dropped dead. I checked the warranty and it was still covered. I had the worst time with the dealer: Jim **of Kennesaw (DO NOT BUY from this horrible dealer!!!). I contacted Kia directly several times when the dealer kept my car for almost a week, for a battery under warranty!!! Kia did NOTHING, NOTHING TO HELP. Only refusals to give me a loaner, or to help with the dealer. Refusals and lies that will follow back with me and never do! The car is ok.. I can see some glitches in the system but I would never buy Kia again. You are on your own. Zero customer service on a 50k new car!!!!

Purchased a brand new 2019 Kia Sorento from the Kia dealership in Memphis TN and the engine went out early in the year 2025 and they refuse to cover it under they’re 10/100000 mile warranty even though the vehicle is only at 92000 miles. And the paint started fading and coming off the vehicle at on year 4. We maintained oiled changes and everything by the way. And we paid the vehicle off early just for the engine to go out. I will never ever buy a Kia or even rent a Kia as long as I live. It’s their engine and they should cover their warranty but of course they don’t.

We purchased a used Kia Telluride in excellent condition. It had no issues at the time and was well-maintained. However, our ownership experience has been extremely disappointing and costly. 1. Paint Peeling Off the Hood and Roof. After just one year of ownership, we began noticing the paint peeling off the hood and roof, especially after driving in rain on the interstate. The paint literally stripped off in sheets, and we’ve done nothing to cause this. This is not an isolated incident—multiple other Telluride owners have reported the same issue, particularly with Snow White Pearl paint. While Kia has helped some of those owners with repairs or goodwill coverage, we were told we are on our own. Online forums and consumer complaint sites are full of similar stories. For a vehicle in this price range, this is unacceptable.

Brand new in 2023 Niro with about 55k miles when AC started wonky. Dealer has now had the car for over 8 weeks with still no solution in sight. Dealer has reached out to Kia Tech Help and they have not been helpful nor have figured out what is making it not work. Issue is that when AC is turned on at 70 degrees F it cycles between hot and cold. They finally found 2 leaky lines after 6 weeks in the shop. Replaced. Purged and refilled. Same issue persists. No solution still. I have been a Honda guy for ages. Lesson Learned but at what expense? Up to this issue the car offered great mpg and all was well.

We spent 30+ grand on a 2020 Telluride and not long after, about 60 square inches or more of paint went missing across the front. Kia says they can’t help us, so we are driving this eye sore. People stop us all the time and ask us about our paint- and Kia in general- we have not been thrilled. On top of the fact that our oil consumption is very very high, we are always having to check our oil. We spent 1500 dollars getting a new oil housing unit only to have the oil still burn right through.

My 2020 Kia Sedona LX heater control switch shorted out and melted almost too and they're not fixing it. Called kia Canada head office. Asked for a email to send pictures of the damage. 5 times I asked for a email and wouldn't give me one to send them. Van has a definitive parts and wiring shorting out.

I have owned my car since 2019. I will even tell you my name. My name is Amber. The one thing that I do like about this car. It has a wonderful five star safety feature on it. The frame is made of metal that is a great feature to it. Here is the downfall to Kia. They do not honor their warranties. When my car hit 60,000 miles it all of a sudden started consuming more oil than gas. Yes you read that right. No my car is not leaking oil. My car is burning oil. I have my oil changed every 5000 miles by a mechanic When I could just as easily change it myself because I was told how to do that but I do go to a mechanic to have it done. But two days later I end up putting two more quarts of oil in my car. But here’s the kicker. My check or light never comes on because there is a faulty.

Do not buy Kia, motor blew up in my wife’s Sorento. Dealership and Kia told me I was on my own. First and last Kia of my lifetime. Started using oil 23 ounces in 850 miles and dealership said that was normal, told my wife do not put oil in it and it will blow up and they would put new motor in it, she wouldn’t do that. Kept putting oil in every 4 to 4 days, it blew up being full of oil so no way I would ever recommend Kia to anyone.

I purchased a brand new 2025 Kia K4 on June 7. Just eight days later, it broke down on the side of the road with a “Transmission Control System Error” and wouldn’t accelerate. I had it towed to Kia of Chattanooga, where they replaced a sensor—a repair that took seven days. I received the car back on June 23 and it broke down again just 11 minutes later with the same error. It was towed again, and on June 27, I was told the entire transmission and axle now needed to be replaced. That’s two major repairs on a car I’ve barely driven.

Found out everyone fired. Get oil change raised prices didn't tell you before service, didn't check filters or top off fluids. Pulled out check myself on lot. Back to service. Service told me bring my own fluids they'd do it. Other than that they use water. Cheap, unprofessional and lost all customer ethics. Last time. Never buy one again. Knowing how expensive oil change is now and how lacking they are working on your vehicle. Pathetic.

Never buy a KIA. Worst experience. Not enough I have to lock the steering wheel every time I leave the car so the car is not stolen, all the Optima 2013 and other models are burning oil and the engine can seize or start on fire. I took my car to KIA Service Milwaukee complaining that is burning 1 quart of oil every 500 miles and if I don't add oil, my engine will seize or something will happen and they did not wanted to look into the issue, they told me oil level is full. Drove the car for another week and the car is burning twice as much oil was burning before. I totally feel that was some dirty work done to my car. KIA is dirty, will never buy a KIA again.

We bought our Kia telluride brand new and had horrible experience with the motor. We have. A warranty and Kia keeps denying our issues and not fixing it. The place we bought it from keeps sending in claims and Kia denies them. My car is burning oil and even after getting oil changed it keeps running out of oil.

I bought a gently used Kia Seltos 2024 last October and have a huge issue, I had an appointment to get looked at yesterday. Took it to Kitchener Kia as I had the appt booked for a month, said it was a sensor. Had nothing sooner they said. Well, they called me said it was an ECU and harness problem, something was spilled on it, all corroded and sticky and needs replaced. Quoted me $5300 plus tax! Warranty won’t cover because it’s a spill . Insurance won’t cover because it wasn’t an accident. First off, there was nothing spilled in that car since we have had it, so could be prior owner who worked at the Kia dealer that drove it before me. We can’t afford to fix it at all. What is the point in a warranty if they cover nothing. I am getting a second opinion tomorrow at a private garage that said this sounds not right..

2020 Kia Telluride SX AWD – Stunning Vehicle, But Paint & Engine Failures with No Accountability. We bought a 2020 Kia Telluride SX AWD in White Pearl with black wheels and the beautiful brown leather interior. We fell in love with this vehicle—from the premium features like the holographic MPH display to the spacious, upscale cabin, advanced safety tech, and all-wheel drive performance. Kia made something special here, and we were proud to drive it. But within just 3–4 years, we ran into two major failures—both widely known issues—and Kia refused to take full responsibility.

I've purchased many vehicles in my life. The 2025 Kia Sorrento is my only regret!!! 12 Volt Battery capacitor under the passenger seat. I definitely don't feel safe with an Auxiliary Battery inside the Cab! With 110 degrees days in Arizona the temperature inside the cab is substantially greater. I can't even stress how much of a big deal this is to me... The engine has substandard performance and acceleration. Passing power is definitely not there. Engine produces irregular idle. There is noticeable accelerator pedal feedback and vibration. Overall comfort is marginal. The 3rd Row Seat is very small. Definitely regret this purchased.

My 2020 Kia Sorento has been burning oil since it was at 85,000 miles. According to KIA, it is "normal" to burn 1 quart every 1000 miles! So basically, it's normal to have to add 7.5 quarts in between every oil change?? Common sense says NO! It now has 119,000 miles and is under the "extended" warranty so it's not covered now, even though I have been going in regularly for almost 2 years! The people at Kia of Puyallup have been great... it's just out of their hands and Kia consumer affairs is horrible! A guy named Michael was the worst customer support person I have ever had to deal with. I will NEVER purchase or recommend a KIA again. This is my second KIA and my last! Beware if you plan on getting a KIA. Google it....It's very common for Kias to have oil consumption problems but they won't fix it. They KNOW there are issues but dont care.

I bought my wife a Kia in 2021. It had been an okay car but the shocks failed at 55k. I took it in for warranty repairs. It came back after being serviced with a “failed engine”. Just a coincidence it happened immediately after being serviced. Kia is not honoring the warranty. I have a top of the line Telluride that is four years old and ready for the junk yard. What a joke. Don’t buy a Kia. Ever. Buying one was the biggest mistake I have made. $15k mistake.

I've been hung up on more times than ten times or put on hold waiting hours in a day. If I did my job as bad as this I'd been let go. This was to link my bank account to them... Was harder as the website locked me out.. I just wanted to know why it was messing up. As for the dealership Supreme service.. As for customer on the phone.... Not a happy customer.

Kia America... I'm waiting for one of your representatives to follow up a request that I have had since March of 2025. I have already sent this email numerous times and no response. The person of contact will not return my call and the dealership that has my vehicle also has my personal belongings. Kia is a business and I am also a business owner. My business items are in that vehicle so not only are my personal items in the vehicle, my business items, logo and merchandise is in that vehicle. So now I'm holding Kia liable for my business.

I had an extremely disappointing experience with Kia Dublin due to unethical practices and poor communication. I traded in my old car as part of a deal to purchase a new Kia. However, the dealership sold my trade-in vehicle without obtaining the pink slip from me, which is legally required to transfer ownership properly.

2021 Telluride with 21780 miles. Dealership verified rear main seal is leaking.. They state that Kia won't cover repairs unless the seal is dripping steadily. Guess they'd rather pay for a new engine than replace the seal. I wish I'd never purchased this vehicle. It's been a good ride but every single interaction with a dealership or Kia has been a struggle. Should have gotten a Toyota. That's what I wanted but the wife objected.

My Telluride is great until the software went out. I have had no audio for three weeks. Kia Connect says to download the latest software. I bought a 64GB hard drive to do that but the software update on Kia Update App has been down for a month. I can use hands free or listen to anything in my Telluride. They do not know when they will be able to fix it. This is ridiculous…. I pay an insane amount for my truck.

I’ve had the worst experience with Kia, from the dealership all the way to corporate and Consumer Affairs. The level of customer service is appalling, and the lack of respect shown to their clients is truly unbelievable. My Kia Sorento was at the dealership from January to April. I had to go through mediation with Kia via the BBB Auto Line just to get repairs done that were supposed to be covered under warranty. Over two months later, I’m still waiting for a reimbursement agreed upon during the mediation. From the dealership to corporate, this company has been a complete disappointment. If you value your time, money, and peace of mind, I strongly urge you: never buy a Kia.

Purchased a 2023 Sorento in Nov of 23. I’ve had NOTHING but issues and Kia America couldn’t care less! My car literally shuts off inappropriately and Kia states there is no problem with my car. Even though I have supposed multiple videos for proof. My car has been in the shop for 96 days today date. Save yourself the heartache and purchase a different brand!

Last week purchased a top of the line Telluride SX-PRESTIGE-X-PRO V6 AWD. A major disappointment. Trying to set up a digital key was a nightmare, you have to call KIA Connect several times to get the right person to help. Funny thing, digital key is designed to open the car, but not lock it. Also, no tire pressure reading on app. No favorite phone numbers unless you connect (with cable) to CarPlay. I potentially have a defective charging pad, yet to be determined. The car has less than 150 miles on it and I am looking for a buyer!

Never again... worst experience ever. Engine died and they totally blew me off. Be prepared to get ripped off with any repairs not covered! Just got a complete run around about my engine that had a class action lawsuit from engines dying or catching fire! Now I gotta hire an attorney & try to save my credit. Instead of taking responsibility & fixing it, they want me to fix it for $10 grand? Car is not even worth that much, then ask me if I’m going to abandon the car on their lot. 😳 Here’s an idea … do the right thing and FIX IT OR PUT ME IN ANOTHER CAR! Rip off.

While I love my Telluride, their service is horrible. My BRAND NEW car is 1.5 yrs old and is paid off.

My Forte lease is ending. Now I learn that Kia' policy is that only myself or KIA can purchase the lease. Kia should not have allowed me to put thousands more down at signing if this were the case. This is just bad business all the way around for the customer and I would STRONGLY suggest that nobody EVER lease a vehicle from Kia. If they were customer forward, this policy would have never been enacted, but at a minimum, everything should have been fully explained vs. Just trying to get a sale.

I purchased a 2021 Kia Seltos in May of last year. The engine has already seized. The dealership service manager was insanely rude. Corporate is just as bad. There are so many recalls on these cars it’s very concerning. If you like being lied to and given the runaround Kia is your dealership. I advise anyone having issues to keep figuring and contact your state attorney office.

Writing this review for anyone thinking about buying a Kia for the first time. I just had to pay over $5000 in repairs to Kia Car Pros in Glendale, CA to replace a damaged catalytic converter on my properly-maintained 2017 Kia Niro that was damaged as the result of a defective ERG cooler that malfunctioned. The car had 68, 000 miles on it and I’m the second owner. I got different stories on why the cat converter wasn’t covered- dealership said that because I was the 2nd owner and that cut the powertrain warranty down from 100k miles to 60k. They also told me that Kia Corporate denied a goodwill repair because I’d had some oil changes performed at Valvoline instead of the dealership.

I bought a new Niro EV EX in May 2021 from Kia Laurier Station in Quebec. My sales contract said 10 km on odometer. I moved to Ontario September 2021 and now use the dealer Lally in Chatham. I had a recall and went to that dealer. I was informed that my warranty was up in October 2025. That is not my five years as I have only 43000 km on the vehicle. I contacted the Quebec dealer who says my vehicle was registered as new in May 2021. Kia Canada will not accept my new purchase date and will not allow my 5 years from that date. They just give me a verbal reason and will not investigate with the selling dealer. PLEASE VERIFY EVERYTHING WITH KIA.

I own a 2014 Kia Sorento I bought used in 2017 while I was active duty in the Air Force. I am now separated from the Air Force and paid off my Kia. My Sorento began having engine knocking issues so I took it to a dealership. Kia manufactured terrible engines for my 2014 Sorento and settled a class action lawsuit. I was never mailed any recall notices or any notices regarding the class action lawsuit, and Kia customer care did not even have me registered as the owner of the vehicle until I called to inquire about the engine issue and getting my engine replaced. They denied replacing my engine because I didn’t get the KSDS update prior to my engine knocking even though my vehicle has been diagnosed to have issues caused during manufacturing.

I will never buy a Kia again. My car (2021 Kia k5) was bought back due to recall (fuel pump) and they were awful the whole 5 months. First of all, 5 months is too long of a time to keep people waiting. The people are rude and all they do is LIE. They even sent one of my checks to someone else. When I reached out about this I was given the runaround and was told nothing can be done. If you want to deal with terrible customer service, late responses, small offers, etc. Kia is the way to go. They will even try to blame you for a RECALL ISSUE. They are truly terrible people and hide behind third-party companies. They even got mad when I was contacting them every day. I updated the information on my account and they still sent my refunded car notes back to another address and the person cashed it!!! They are ridiculous.

The Kia automobile is an ok vehicle. The problem I with their staff from A to Z. And I'm finding out it at all the locations. Attitude people to start with and the work they do is horrible. Their workmanship is just horrible which makes it an ordeal. Yes you may get a lower price on the vehicle but in the end it's not worth it. The hassle with the customer service is terrible. It's a real hassle. I do not recommend buying from any location.

Do not buy a Kia. First they can't keep in contact with you when you leave your car. They don't have warranty information but they push to sell you a warranty. They are not customer friendly. Service tech will never call you either.

It’s a shame that I’ve become another statistic on poor Kia Telluride reviews. I bought a BRAND NEW Kia Telluride in 2024 and have endured nothing but ISSUES. Recalls on trim parts that literally fall off the vehicle while moving, seats- you name it. It stopped looking like a brand new car shortly after it rolled out of the dealership. To spend over $50k for ‘back orders,’ to be told it might take months (and it’s now 6-months later), and nothing but issues. I only wish I could get a full refund and a different vehicle. Disappointing and would never recommend.

We took our brand new Kia EV9 in for warranty repairs 2 months ago, and we were just informed today that it would be at least another month before they can get to it! They gave us a loaner that is much smaller, much lower end and not EV so we have to buy gas. 3 months and all they say is they have to continue to wait before they can get to it. Will we ever get it back? Who knows, but 3 months is not acceptable. And they aren't waiting for parts and they aren't working on it. They say they just have to wait for Korea to get back to them. Never buy a Kia!!

I bought a 2014 Kia Sorrento 3.3. In 2016. Kia was all too aware of the manufacturing defects in these engines but I wasn't informed by the dealership upon purchase. My Kia sorrento suffered catastrophic engine failure, with the exact symptoms that occur with the manufacturing defects. Kia refuses to cover the engine replacement because the knock sensor recall service was not performed. I was completely unaware of this recall because the sorrento 2nd owner. That's Kia's loophole to not honoring their 15 year or 150,000 miles extended warranties for these engines.

Buyers beware, KIA is still making the same JUNK automobiles that they’ve always made. I bought this 2024 Telluride X-line for over $50k in February 2024. By April 2024 the passenger side door trim had fallen off. I took my car to the Kia service center and was told that all of the 2024 models had been recalled for this issue but the replacement parts were on back order and they advised me “just don’t take your car to the car wash”.

I have a Kia Sedona and it's been nothing more than a money pit. In the short time that I've owned it I had to replace front and rear suspension. The side doors don't close properly or tend to open on their own as well as the rear hatch door. Despite the many recalls Kia Corporation will not stand by the unsafe vehicles that are being sold. I've had to pay out of pocket for a recall part that Kia refuses to fix. Kia vehicles are the worst on the market. Stay away unless you like throwing away money.

My Kia Connect has not worked properly or consistently since Oct 2024, I have called in and they tried to reset it, which didn't work because of a modem problem. I unplugged the battery several times, it would work for a day or two and then not work again. The dealership has taken forever to even look at the issue, which is the modem doesn't work. The dealership is just now on Tuesday 2/18/2025 going to bring it in and see what they can do after waiting for several weeks for them to even try and fix it. They will be putting me into a loaner and they have no ETA on how long it will take them to repair. The dealership told me to call Kia Connect and ask a reimbursement and to pause.

Slow service. If you have problem about your Kia need to take 2 day for find out what wrong not include time to repair your car. I bought the car. Just about one month in engine light come up and after today fix engine light about one week heat not working very well. I need to go back to the service. It take about two days again for recheck what happened. I never see so with like this before. Tony you didn’t.

So I was a Kia buyer, over the years I have purchased several cars from the same location. There is a known issue with their kia k5 line headlight assembly. The little things they don't tell you about. It cost over 1500 dollars to replace led turn signal, lights that are in headlights. I have two kia k5 2022, both headlights had to be replaced, and now the same issue with the other car, they will not cover these issues. MAKE SURE YOU GET EXTRA INSURANCE on any kia that has led light in the headlight assembly or you will be buying your own at 1500 dollars a piece out of pocket. I would also look up all the recalls that kia has had over the past few years with their cars.

We purchased an EV9 after trading in our Mercedes GLB. The experience at Kia is vastly different than at Mercedes, despite the EV9 having a $70,000+ price tag, Kia still treats their luxury customers like we are buying one of their cheap cars, dirty waiting areas, poorly maintained dealers, poorly trained customer service. Mechanics know nothing about EV cars, lying all the time. Kia likes to point out their “warranty” as a big reason to trust their brand but our experience is a giant runaround to get even the most basic items covered, like a 12-volt battery, a rubber gasket or even for them to tighten squeaky seats. Kia dealers provide no loaners for extended repairs and Kia says if you rent a car, they will reimburse….but their process is so cumbersome that most will just give up (which is what they want).

I was a complete loyal Kia customers. I have bought 4 brand new Kias. A Spectra, Sportage, Niro plug in hybrid and my current Soul. All until a little over a year ago. My mistake I never even thought about the CVT when I bought it. I live in and work in the mountains. Try on multiple occasions to get it serviced. Assistant service manager told me I was crazy didn't have enough km on it. So now my soul has been parked in my driveway for over a year. They do this to lots of people. Stay away. Really stay away from shady Kelowna Kia. That's who bent me over and nothing but lies after.

In 2017, I bought my Kia Brand new. Little did I know 7 years later, I'd have the problems I'm having now. I've talked to Kia directly. They won't do anything to help customers like me. They would rather lose customers than keep them. The Kia lawsuit is a nightmare, and it hasn't helped me at all. My engine has been burning oil for months now. Kia won't fix it, and it's a problem they caused. I turned my vehicle in for the recalls so I get could cheaper insurance. Since then, my engine burns oil. I'm burning so much oil in the engine that I have to put oil in it every week or every other week.

I would never buy a Kia. I recently bought a Kia K4 2025. There is a noise early in the morning and also when I start driving after my work in evening. It is a noise like rubbing of two solid surfaces. I took it to the dealer, and they plainly denied about the noise. One time the Service Team denied it. I involved the General Manager, and she also denied that. She said I asked the Master Tech to find visually if there is the brake pads issue or anything else. Besides, the customer service of the service department is at the top of worst services. Also, I bought the car and later found that is manufactured in Mexico, I thought it is from North America. The trim on the driving side fender was also broken, later they changed it after I showed that. That is the matter showing their quality control. Top of all the noise is so scary for me with a brand-new car.

I have my car in dealer for oil change and recall since September 6/2024, Kia dealer told me to call Consumer affairs and get rental, but I have to pay for rental not Kia, they told me they will reimburse but no way they can. When I ask dealer they said call Kia consumer, whenever I call Kia they said it’s dealer responsibility, I never thought that big of company would deny a customer to pay $1000.00 or less in a month just to covered rentals and I don’t know how long I have to wait for my car to get it fixed. If anyone trying to get Kia never trust. Junk service.

By far the worst experience I’ve had. This was my first time purchasing a brand new car and will be my last time with this brand. I had previously had my sonata stolen so I decided to stick with Kia because my sonata was a good car. I’ve had the car a year. It has shut off on me while driving, engine has been stalling since hitting 20k miles. Kia has had my car for a week and counting and the staff does not respond to your texts or phone calls. I contact customer care. They can’t seem to escalate the issue.

I am beyond furious with the abysmal customer service experience I've had with KIA. I had a warranty issue with the AC in my car, which required the vehicle to be out of service for several days. During this time, I was left without a car, causing inconvenience and disruption to my daily routine. After the car was finally fixed, I submitted a request for reimbursement in May 2024. Despite patiently waiting for months and being passed from one Department to another, I called again this morning, December 13, 2024, to follow up on the status. I was shocked and outraged to be informed that my reimbursement request had been submitted to the wrong department and that I now have to wait an additional 60-90 days for resolution!

My 2014 Kia Sportage was awesome until I hit 100,000 miles. The Kia dealership now says it needs a new engine for $9,108 and won’t cover a single penny. I religiously changed my oil, have taken great care of the vehicle…. How TRAGIC!! So, Kia appears to present great value, but you better include $10,000 extra dollars in your “new vehicle budget” if you want to drive over 100,000 miles. Don’t make my mistake!!!

I’ve purchased 4 Kia Tellurides but as time goes the quality gets worse. My third Telluride was sold to me and the door was misaligned and needed to be replaced. Also the power in the seat didn’t work. I was able to exchange it for a 2024 EX-XLine. Well, all was good at first but 4,000 miles in the Dash screen went black while on a trip. I had to drive all the way home blind. They agreed to fix it 3 weeks out . REALLY?? Well after complaining to sales manager they got me in and fixed it. 2 months later and the screen is black again and the driver seat plastic is loose after a recall fix. I’ve purchased 7 KIA’s in my life and 4 Tellurides. This will be my last KIA. Trading it in asap for better quality.

My experience with Kia of New Braunfels has been an absolute nightmare, and I genuinely feel trapped in this situation. I own a Kia Telluride that has spent more time in their shop than in my driveway. Each visit has been a maddening cycle of poor communication and exorbitant costs, with no real solutions in sight. It’s infuriating to spend so much money while my car remains unfixed, and I receive no clear explanations for the ongoing issues.

I purchased a 2016 Kia Sorento with 58000 miles and the motor is no good. I was driving and it lost power. I almost got stuck in the middle of the highway. I was able to get to the side of the road. Had to call tow truck took it to a Kia dealership. Kia sorento from 2012-2016 there is a lawsuit, the motors are no good. I called Kia and was told they would fix my car. I had to pay to put a new motor in because I still owe money on it. These car should not be sold. Kia should recall all of them. There is a lot of people out there with the same problem. It's sad that the company will not fix it. I will never buy a Kia again. Do your research. I wish I had look up Kia lawsuit on cars 2012-2016.

Extremely disappointed! I financed my car through Kia, had all maintenance done by a Kia dealer and -1000 miles ago my car started shuttering upon acceleration. At the same time there was a recall so I called to have it looked at. I was told my car had no oil in it. There was no leak, no oil light or engine light came on and I am at 72k miles. They topped off my oil and told me to come back in 1000 miles. I did and I learned my car is consuming more than normal 1 quarter per 1000 miles - it is consuming 2.5 quarts but they won’t replace the engine because I over over the 7500 mileage maintenance limit 3 times of the 10 changes. But this is a known issue with Kia’s engines and the issue had nothing to do with the oil changes being over. This is just Kia not doing the right thing! It is a safety issue! I have a case opened and I hope Kia does the right thing and replaces the engine.

Our Kia Sportage has had 5 plus recalls and counting! In 2022 there were 3 electrical and 1 motor recall. The car was taken to Zeigler Kia in Holland where it was purchased so it could be fixed. The electrical were supposedly fixed first, but the windows still didn't roll down on one side after a day or so. In 2022 the motor was replaced by Kia due to a recall. The new motor lasted 12 months!!! Then the dealership said we were past the 12month warranty and 22 miles over mileage and therefore the supposedly new motor that blew a head gasket we were now on the hook for over $5,000! It didn't matter the car has had recall after recall or that the family has purchased from the same dealership 5+ cars, or that the motor lasted only 12 months! They passed the buck and claimed the head gasket blew due to something we did and not that it was a bad motor they put in or that an installation error occurred on their part.

My Kia Canada Experience was a Nightmare. It started when our 2916 KIA Soul's engine seized on the Highway just outside of Helena MT. Now the vehicle was regularly maintained and only had 133 000 kms on it. We were told by KIA Canada that we needed to Tow the vehicle back to Canada where the Closest Kia Dealership was 6 hours away in Lethbridge. This was going to cost me $2800 so we decided to rent a tow dolly and bring it back to Calgary where we actually live. Only cost $500 and the vehicle was in Calgary rather then 2 hours away in Lethbridge. So we do some investigating and find out that there is a safety recall or as KIA calls it a Safety Campaign on the engine. To which we never received a notification letter. Now this letter went out during the Co-vid 19 era so I will cut KIA some slack. KIA Canada the customer experience call center is tiered so each time you call you have to go through each level. Very Frustrating.

I purchased an EV9 in March 2024. I have 6100 miles on the vehicle. Two weeks ago the driver dash went completely black so I had no driver information, no speed, no turn signals, no charge info, nothing. I took it to the dealer for repair and they could not replicate the problem after the vehicle sat for a couple of hours. In my research, it seems this is a known issue to KIA and they have not fixed this problem. Since the dash went black, I am now getting alarm warnings that the driver assistance is not working. And, now I get the alarm that I have not met cruise criteria to set my cruise control.

First year with our Turbo Seltos was great, it has been a nightmare since the second year of ownership. While driving the car all the warning lights and messages start going off on the dashboard. Then the speedometer stops working as well as the tachometer. Sometimes the car stalls or hesitates while driving. Overall a dangerous situation. Had the car back to the dealer multiple times. All they do is replace parts and release the car. Then after a couple days, same problem. They don’t know and can’t figure out what’s wrong with the car. They do not offer loaners so we’re on our own for transportation. They do not care that they’ve had our car for a total of 6 weeks at this point. No offer for any sort of compensation for this horrendous experience. STAY AWAY FROM KIA AT ALL COSTS. It’s not just that their cars are crap, their customer service is the worst I’ve ever experienced.

I ordered a 2022 Kia Telluride sx prestige in the fall of 2021. I received it August of 2022. Shortly after it had a recall for a 4 pin trailer wiring. I had to bring it to the dealer 2 times for that. Then a few months went by and another recall for front drive axel not being assembled properly, the axels were not installed all the way to where they were supposed to be. The fix was to program your parking brake to auto engage when you turn the vehicle off. I told my dealer hopefully this will be the last. He told me good luck cause Kias constantly have issues. So now it's the spring of 2024 another recall for drivers seat switch getting stuck in position and vehicle could start on fire.

Purchased a brand new 2021 when they came out. Now my driver seat is splitting at the seams. Kia will not fix it, claim it’s wear and tear. I say shame on Kia. Will never purchase another one again if this does not get resolved.

Kia is now finagling out of paying me properly for my mpg. They cancelled a claim because it supposedly got stuck in their system and remade a new claim. When the dealer read the mileage they did not pick up the amount on the canceled claim and underpaid by $135 and are refusing to correct this giving me all kinds of crazy reasons. I had asked the dealer to read the mileage in June and they did not turn it in until July 31. I had 3 recalls and made appointments, but when I would get there after driving 30 miles to another city, they claims they were overbooked with only 1 mechanic. This happened a couple of times.

Absolutely awful. Huntington Beach Kia was "great." Until I bought the car. Long story short, when it comes to cars--WORST decision I've ever made. Had the car one month and it has been in the shop 3 times--with the exact same problems and has not been fixed. The whole thing has been an expensive and extensive nightmare. Please note: Until KIA, I have never written a bad review in my life.

Kia build a brand, love the car, but wait!!! Service department and warranty, they will make you crippled and helpless, they will find ways to make you responsible and pay out of pocket, don’t let warranty fool you, it’s a catch, even if you call warranty department, Kia manufacturer, They will tell you someone will call you back, They will give you a ticket number and that’s it, No return call, I only bought brand new vehicle from them, now I’m getting rid of it and going back to Toyota, despite of taking a loss and paying a high price.

2024 Telluride, 8 months since purchased, $50k, 3 recalls, + 2 parts malfunctions. A lot of time and fuel to get it into maintenance shop. When I discussed the issues with both the dealer and corporate all they could offer was apologies, nothing else! Not even a free oil change, to make me feel better or somewhat compensated. Don't buy a Kia or from Kia is my advice. I'm leaving reviews anywhere I can, to let people know, don't buy a Kia!

Stay away from Kia vehicles. They are known for oil issues and engine. My car had no warning until it left me stranded on the side of the road. The engine had seized. When I reached out to Kia, cause my vehicle was a 2016 I was basically told it’s not their problem to fix. Even though they are aware of engine being replaced up to 2015. Never buy a Kia again.

There are a couple of things on my EV6 I would change. The heated/Cooled seat switches come on too easily if I get my hand too close to them, very poor position if you are driving. I realize I can use the voice command, but it still should be placed in a better location, and the indicators are too hard to see in the day time. I think they should be visible on the monitor screen. The design of the car is nice, but when the hatch is open, the taillights are to pointy and I often hit them. A small child could hit their head on this pointy end. I know it hurts me when I hit them, imagine what it would be like for a child.

It’s been 154 days or 22 weeks since I’ve seen my new car, that I only had for a couple of months. I was rear ended in March and because of a parts delay that Kia America has had for years now with no end in sight we have no idea when we will get it fixed. It’s been in the shop since March 12th. GEICO won’t do a constructive total which can be done in this unprecedented parts issue but they refuse. Beware consumers. DO NOT BUY A KIA or Hyundai and beware of Geico and their unfair insurance practices. Their client rear ended me and I don’t think it’s too much to ask to be made whole in a reasonable amount of time. #DonotbuyKia #geicosucks

Recently bought an EV9. My only complaints right now is that Kia needs to fix the Kia app. It always says doors is unlocked when it's locked & they need to send an OTA so that i-Pedal Max stays on as default.

Kia corp owned up by contacting us for a resolution. Thank you.

Why is KIA permitted to continue building vehicles with faulty cabin air systems that are making people sick? AND then charge you (to diagnose the problem they already knew about) over $200.00 dollars and then tell you it's a maintenance issue item!!! What kind of #2 is that?!

KIA K5 ISSUES!!! I bought a certified pre owned 2021 K5 a year ago and the A/C has gone out twice already. I took it into Kia and of course the gold extended warranty doesn’t cover the melting in the fuse box. They quoted me $5,000 to fix it for something that I did not do! Kia actually knows about this issue in the K5s, but has not issued a recall. Mind you it could potentially catch fire, which sounds like a possible lawsuit coming. I am in the military, currently serving our country and have been going back and forth with @southwestkiamesquite FOR A WEEK AND A HALF because their manager told me I could upgrade the warranty to platinum and even quoted me prices to do so. It’s also the SUMMER TIME and hot.

Stay out from this brand, major Engine issues, in most of their cars, recently I had an engine seized at 105,000KM, they have refused to change the engine. Service is very bad and after service is even worth, senior management are incompetent and above all Kia car is a liability and definitely not a reliable car, explore other options if you care saving money and headache.

I bought a 2024 Kia Forte a few weeks ago and I love the car, but I can’t get anyone to answer a simple question. My salesperson said he was looking into it. Never got back to me. I emailed corporate 3 weeks ago. Still haven’t heard anything. I guess once you make the purchase they no longer care about helping you.

July 7/2024. Union City Georgia KIA. Hello, I am a New 2024 Kia owner. I took my NEW kia in for a problem I was not having when I purchased the Kia. (Heating) I was told it would take 72 hours for a diagnostic test to be performed. Ok so I used another family car to get around. July 10/2024. I tried calling for an update. Calling and getting them to answer the phone is another separate review (terrible). The employee stated the car was not looked at all. I asked if they could provide a loner car. She replied, due to Covid (please stop hiding behind Covid) none of your staff have on a mask. We do not have any loaner cars. But I can go get a rental car for $45 dollars a day and they will reimburse me REALLY!!! So this huge dealership Company wants me to run around and find a loaner car for a problem that they created. Here we go.

I am an extremely disappointed Kia customer and will not buy another Kia ever again. Our 2020 Kia Soul was part of a recall. We went for ECM Logic Improvement for Piston Ring Noise Sensing System (TSB SC209A) in January 2022. In July 2024 (this month), we got the error code DTC P1327 which is present after the ECM is performed per TSB SC209A. All of the Kia dealerships near us are packed and couldn't even see the car until August at the earliest. We were able to find one that can see our car in Lawrence on July 23rd. But, there are no loaner cars for us to use in the meantime, as our car is now not useable. We are a one car household, and this issue is part of a recall -- a fault at Kia's end.

My 2020 Kia Sorento’s engine died at only 37k miles. It’s been at the dealership (Jim Ellis Kia of Kennesaw) since February (it’s now July) as we wait for a new engine. We have not been provided a loaner car or reimbursed for our rental car fees. We were forced to lease a new car for our family while still paying payments on this Sorento. We pay insurance and payments on a car we haven’t seen in 5 months. DO NOT BUY A KIA.

My wife 2021 KIA Telluride AC stopped cooling, took it to the dealership since was still under warranty. Wife gets a call from the dealership saying the AC was not going to be cover because it had impact damage. I headed to the dealership, talked to the service manager. He explained that some small stuck the condenser, I was confused since the condenser is usually protected by the radiator/fan or other component inside the engine compartment... WRONG!!!

Our experience when we bought our K5 was a good one, and subsequent service visits have been fine. But we are on our 4th windshield. Considering that each replacement is over a grand with recalibration of the systems, I am really glad we have windshield insurance. I have been driving for 54 years, and a lot of miles and have only had 2 windshield dings. I have driven the same stretch of highway for 18 years in other vehicles with no problems. I do not tailgate. Here's the thing...each of the cracks has come in from an outside edge, with no visible point of origin. Of course they say it is rocks hitting the windshield- and honestly that's what you think- until you are on your 4th windshield.

If I could give zero stars, I would. The worst company I have ever dealt with. Save yourself a huge headache and don't ever buy a Kia. The 10 year warranty sucks. They will fight you on fixing everything. My Kia Sorento engine seized on the highway with no warning lights while the car was running smoothly. My children were in the back seat. We were all terrified. The customer service is terrible. They leave you on hold and nobody ever calls back. Buyer Beware!!! Don't risk your life!

I have a KIA EV6. I love the car as the design and features seem to be well thought out. The inside is very nice and much better than other EV's I have looked out. I really have no complaints except for the idiotic idea of not having a spare tire. You would think that if there is no spare tire there would at least be drive while flat tires. I received a can of fix-a-flat when I purchased the car. Unbelievable. This stupid omission really deserves a one star rating. I'm hoping that KIA corporate reads this and upgrades my tires to drive while flat. Then maybe I will give them a better rating. All the nice features that are provided get canceled out by the terrible idea concerning the tires. If KIA wants to make this right, I can be contacted at **

Took my 2021 Telluride to local dealer due to apparent problem with transmission. Mechanics didn't know how to diagnose and had to keep sending data to technicians on the west coast. Took 2 weeks to figure out we need a new transmission, a week to get approval to replace it under warranty, and now we're being told it's scheduled for repairs more than 4 weeks after that. In total, it's looking like a 7-week process.

**Rating: 0 out of 5 stars** I purchased my 2018 Kia Sportage EX from South Lake Kia Merrillville on November 19, 2018, and unfortunately, my experience has been deeply unsatisfactory. From the beginning, I encountered numerous challenges that have yet to be adequately addressed. Upon purchasing my vehicle, I faced significant hurdles with the ownership documentation, including errors in my name on the title. Despite providing the correct documentation, rectifying these errors has been a frustrating and time-consuming process, leading to delays and further complications. Moreover, the mechanical issues with my vehicle have been persistent and concerning. Despite multiple attempts to resolve them through dealership servicing, the problems persist, and the dealership has failed to honor their warranty commitments.

I purchased a 2024 Kia Carnival 05/07/2024, and it broke down 05/20/24. It needs a new EGR valve and it will take 2 weeks for them to get the part and replace it. No offered rental car or loaner, nothing in the way of compensation or help provided. Totally ridiculous situation that makes me regret my purchase.

Staff is straight rude... I've been there twice thinking maybe another try would be different years later.. Nope.. But that's OK. I went and bought Cadillac CTS, Ford Explorer and Subaru Outback from another place and Kia could of had those sales. But their bad attitudes ruined that

I called many times and they ignore me, they didn't let me explain the problem, my car had the recall with the catalyst converter replacement. The dealer wanted to charge me for the service, I called the Kia customer service more than 4 times to fix the problem and they didn't care..

We leased a 2021 Kia Sorento, at 8,000 miles. The vehicle told me to pull over to safety and shut off on the highway. Thank God I was able to coast out of danger. The car would not restart. After a while on the side of the highway it started, and I drove home. Call Global Auto Mall in Springfield NJ where we leased it from for them to tell me no service appointments for a month. Made an appointment but the truck broke down again. Called the dealership and they had the vehicle towed. One repair tech said it needed a transmission while the service manager said it didn't. They had no loaner cars either. They couldn't find anything wrong, gave the truck back for it to happen AGAIN. I wrote to KIA certified letter and called the managers at the dealership, and NO ONE has responded to us yet! They finally fixed the truck after waiting hours for a tow but it still hesitates sometimes. At 23,000 miles it's time to hand in my lease, wanted to downgrade to a smaller SUV and they want to charge me more than a bigger SUV. TIME TO DIVORCE KIA AND GLOBAL AUTO MALL - Back to GMC where I received superior service.

Very disappointed in Kia as a company. I have a 2016 Kia Sorento with 88,000 miles on it. Last December (5 months ago now) while driving down the road the engine blew up. This car was seen by mechanics at FOUR different auto shops, including two Kia dealerships. Our end result after 5 months of getting the run around from Kia and hundreds of dollars later was to either pay $6,000 for a temporary fix or $9,000 for a whole new engine. Both of these would cost more than the car is worth. So now, this Kia Sorento with 88,000 miles on it will go to die in our driveway while we spend the next 10 months finishing paying it off. Kia took zero responsibility for their engine issues and I will certainly never buy anything from them again. Zero stars.

I’ve learned now to never buy a Kia or Hyundai vehicle again. They were blatant in knowing their cars are easy to steal even with their so called fix. My daughter not only got her Tucson stolen once but we couldn’t get rid of it fast enough and it was stolen again. Bad on company for knowing they are easy to steal and not fixing it. Don’t buy this brand.

If there was something lower than one star, I would pick it. Everything about it is horrible. Tons of recalls, terrible alarm system, lying on mileage....and on and on. The latest thing is that they sent me yet another recall notice and make a big deal of how fixing their own mistake is free to me to get fixed. Nothing about this is free... I have to take a half day off of my work...unpaid...and use $10 of gas, as well as sitting in their stupid waiting room for two hours, to get it fixed.... How is that free?? If they even try to sell me something else while there, I'm gonna burn the place down. All car dealers are scammers, but when you combine that with a terrible brand, it's the worst.

I wish I could put 0 stars, but it won't allow me. This is the absolute worst customer service I have ever received in history. KIA sold me a lemon, I bought the vehicle brand new and then 3 months later I get a call that the whole engine needs to be replaced due to a recall. This is unacceptable. When you pay $58k for a car and you have under ~2k miles and learn that your vehicle's engine is recalled and I still don't have the car back this is totally ridiculous. I was told to contact KIA corporate to do a "buyback". I contacted them on March 28th.

Recently had an extremely disappointing experience with Kia of Canton and Kia corporate regarding an overheating issue with my Kia Sportage. Despite multiple visits and significant expenses, the dealership failed to resolve the problem, leaving me without a reliable vehicle for over a month. From the outset, the customer service at Kia of Canton was subpar. Despite clearly communicating the issue during my first visit, they repeatedly failed to diagnose and fix the problem. Each visit only resulted in additional expenses and frustration, with no resolution in sight.

Terrible customer service. Bought a Telluride with included tow packaging but for my surprise there was not tow harness and hitch in the car and customer service at Kia America just ignored me completely. Definitely they don't know how to take care of their customers.

I have had my vehicle sitting at Kia since the mid of January with a warranty issue. It took over 4 weeks for any claim to be made and any movement on the status of the warranty/recall claim to be made. I called numerous times getting voicemail. I called day after day, then finally got in touch with the manager. He stated that the part that is required to fix the recall/warranty issue (the motor) is on backorder. In the meantime, due to no fault of ours, we are to rent a vehicle out of pocket, while paying our car payment.

Never finance and lease car from Kia. Kia finance department will suck the money out of you, once the vehicle is returned. They have no customer service and no management people to review your issue. All they want is money. I was charged for next billing month regardless of returning vehicle on time and before the due date. The money that Kia Finance has charged is fraudulent in nature by giving wrong information to customer.

If I could rate a zero, I would. The worst finance company I have ever used. Just read all the reviews on here and other ports. Too much to say. You can’t even insure a Kia anymore unless it’s like $300 a month.

Disappointing. Purchased a 2017 Kia Sedona SX in 2017. In January 2024, at 150k kms, the transmission started making a whirring noise and needed to be replaced. To add insult to injury, it is April 2, 2024 and the transmission has still not arrived at the dealership. The ETA is April 22, which may be pushed back. No replacement vehicle has been provided, so my family has been without transportation for nearly 3 months!

I love the vehicles. I've bought and/or leased 6 of them. However, Kia Finance while was once great, I don't know what happened over the past couple of years, but they suck at customer service and maintenance of accounts. The new website is always incorrect. They sent me a collection letter that wasn't my vehicle and then wanted to argue on the phone about it. They reported to the credit bureau that I basically stole a lease and it was in collections for $25k. The lease was paid and ended exactly when it was supposed to be at maturity.

Kia has been nothing short of terrible when dealing with a total loss. The people out at Kia in Rapid City were wonderful. Kia finance is absolutely terrible and is driving me away from ever getting a Kia again. My car was a total loss and I was guaranteed to get the extra money that they were given from insurance. They only gave me not even half of what I was supposed to get and continued to tell me they base it off cash value of other Kias, not of the payoff value of my own Kia. After I was told differently. I will never be using Kia again after I get out of this lease, they are terrible to work with and keep money for themselves after telling you that you'd receive it. Not only that, they make you wait an exponential amount of time to even receive the money and everyone you talk to has a different answer.

I purchased a new 2023 Kia Seltos from Kia Donnely in March, but within less than a year, I encountered a factory defect. Despite six months of communication with them to resolve the issue, they deemed the car irreparable, leaving me no choice but to abide by their guidelines and live with the faulty vehicle, despite being promised a five-year warranty for any issues that may arise.

We Recently purchased our first Kia car - a Kia Soul. I presented my Defense Department - DD - 214 military Honorable Discharge form to prove I am a military veteran - plus my Driver’s License also indicates that I am veteran. Kia advertised a $500 veteran’s discount - but the sales person said the discount would only be $300. When we went back to finalize the sale with the account manager - he did not want to honor the veteran’s discount. We paid cash for the car. I believe auto dealers prefer to finance the sale to make more money over 5 years, etc. A cash sale might not be as profitable - possibly a lower profit margin. But I also believe there is a dealer holdback on every car - the faster the sale - the more the dealer makes with the holdback.

Kia produced a 1.6 liter motor that has a lubrication issue which forced them to extend their warranty. This motor is in a 2016 Kia Soul in my case. In addition to the lubrication issue, kia also had a programming issue that allowed the catalytic converter to run too hot which would damage the converter and engine. Kia issued a programming change to remedy the issue and would replace the converter and engine if they were damaged. My catalytic converter was not replaced and has now failed in an identical manner identified in the recall. Kia will not own up and replace the converter that was damaged during the initial use before the programming change. I purchased this car from Folsom Lake Kia and it will be the last one. While a Kia may seem like a value, you will be paying for repairs after the warranty period expires. I called Kia consumer affairs and they were not looking to assist as well.

I love my 2018 Kia Niro. This week it would not shift gears correctly. The dealer says it is the gear shift actuator assembly that failed and this part is not covered under the 10-year/100,000-mile warranty because it is located on the outside of the transmission case and is not involved in lubricating any parts.??? This part has a piece that is inserted into the transmission through the case wall and is responsible for telling the transmission when to shift gears - how is this not part of the transmission?!? Everyone I have spoken to at the dealership, customer care regional center, and customer service at corporate all say the same thing - when the part number is looked up, the database says it's not part of the long warranty. No one will reveal who is responsible for deciding what is covered.

My second purchase from Kia leasing a vehicle, will be my last. I got rushed to the ER last week and have to have surgery, which puts me on short term disability, receiving a fraction of my paycheck. I called to ask for some or any reduction of payment or maybe a short term deferral. The "account specialist" told me that my only option was to utilize the 10 day grace period and let the account go to collections, and he informed me that they would probably call me everyday at that point. I have well over an 800 credit score and will not let anything ruin that, including a company that values that holy payment over life happening. Trading it as soon as I am well enough to car shop. An "account specialist" advising that I let it default?! Just boggles my mind!

Extremely unprofessional and inefficient service. Make you hold for 40 minutes and then after 1 minute of conversation connection is lost. No one calls you back. You need to call again and wait another hour to restart everything. Even if you try to explain your request they won't help. I have been trying to change the title for my car as I changed the state, and it has been a total mess. KIA services are down because I receive different email from what system shows me and customer service is on completely different page. 3 different requests from the company for the same issue. What a shame! I definitely would not recommend KIA to anyone only for this POOREST customer service among the car companies.

Me and my wife bought a certified used PEARL WHITE 2014 KIA Optima back in 2016 with 28k miles. Electronic steering went out around 48k right after 1 year warranty ran up, had to spend $1400.00 on new part. Around 52k a year later paint started chipping in big sections all over the car. We found out there was a "DEFECT or BAD CHEMICAL MIX" in the paint for Kia years 2014-2017 especially with pearl white paint.

I’ve spent many hours on hold. And I’ve spent many more hours getting lip service from Kia Connect for over a month solid. They can’t make things work. One time I open up my phone to check how far I can go and I go 576 miles on electric and on gas 576 miles.. Right now I looked at my phone. Refresh the screen now I can go 0 miles and 0 miles on electric and gas. I can’t wait to buy a different brand of car. After Friday I’ll give an update on the other problem on that car. But I won’t be buying a Kia.

Don ** is an outstanding representative of KIA of Orange Park, Jacksonville FL. We have purchased 6 vehicles from Don. We are a family of Kia owners: 2 Souls, 1 Forte, 1 Sorrento and 2 Tellurides. Don is personable, honest, respectable and never pressures during the car buying experience. He is extremely helpful and always provided detailed instructions on the amenities of the vehicles before we leave the dealership with the vehicle. It is so refreshing, as years go by, to go to KIA of Orange Park and see Don, which gives us the confidence that we will have a great experience, a fair price and leave with a great vehicle. Our most current purchase was the 2023 Sorrento.

I called to speak about a issue with my Kia Optima consuming oil. I had one motor replaced less than 50,000 miles ago. My new motor is doing the same thing. The woman kept speaking over me. She said there is nothing they can do. I ask to speak to someone else, in which she told me everyone there was going to tell me the same thing. I bought my car a 2016 Kia Optima in 2017 with 36,000 miles on it. Bought from a certified dealer and paid for extended warranty. In 2020 at 76,000 miles my car was consuming oil. I did consumption test and they ended up replacing the motor. Fast forward to October of this year. My car has 126,000 miles on it. I'm vigilant on keeping oil changes up to date.

I bought my KIA Sportage Hybrid at “Jersey City Kia” dealership located in Jersey City, NJ. The problem started right after I signed the contract. Firstly, I was appalled to discover that the dealership attempted to sneak in additional fees, totaling $1400, into the contract without my knowledge or consent. It was only after I carefully reviewed the contract at home that I noticed these unauthorized charges. They also underpaid for my trade-in car by a $1000 of a price that was agreed upon. This discrepancy only came to light after I carefully examined the contract at home. This deceptive practice was an attempt to scam me out of my hard-earned money. Upon returning to the dealership and demanding a resolution, the staff only agreed to redo the contract after I threatened LEGAL ACTION.

I purchased a Telluride January 2022. In August of 2022 I started having electrical issues where my trunk would lift and then the car wouldn't start. The dealer figured that it had to be a wiring issue where something was draining the battery. Well I have gone through 3 batteries since then with no resolution and I'm still stuck with the vehicle because Kia will not take care of me or the car. I went to trade my vehicle in and now they're saying I have too much negative equity for me to trade it in without a large lumpsum down. This

I purchased a Kia and it got stolen due to Kia’s negligence of having an anti-theft device in it. I tried reaching out through the BBB and they promised to contact me to resolve it via BBB. That was back in June/July and they have NOT reached out to me at all. I have not had a car since March due to the theft and my car was tore up! This has caused a huge inconvenience and I lost income due to this. It is unfair that a customer who purchased a car has to deal with this and be car-less due to the company failing them. I tried to go to a Kia dealership and still did not get any help. They were very rude! I am upset that I have to experience this and now I am without a car because of Kia!

We have a 2015 Kia Soul and my insurance policy is coming to an end, I started calling others and I was declined insurance because I own a Kia. We have 5 vehicles and 5 companies told me they would "not even quote" the insurance because of all the theft with Kias. I called the dealership and they explained that Kia is updating these cars, they gave me Consumer Affairs for Kia number. Consumer Affairs told me that the cost is mine to pay for and I could join the Class Action Lawsuit later to get my money back I would have to spend to get my Kia insurance with the Anti theft. Pretty POOR customer service from Consumer Affairs Kia! They could care less, when she apologized I said, 'Well that really doesn't help me," and she hung up on me! I guess selling our Kia is the answer to not being able to get insurance on it! Think before you buy a Kia.

Unfortunately I lease a 2023 Kia Telluride. This is our third Kia in a row and our second Telluride. In March of this year, our 2023 Kia Telluride, that we lease through Kia, was involved in an accident. Since March, our Kia has been sitting at the repair shop awaiting parts that Kia cannot provide. This is unacceptable. We are leasing a Kia, through Kia, paying Kia, and Kia refuses to provide the parts to fix it.

My car is a 2021 Sportage, and my AC has randomly stopped working (no cooling whatsoever). Every dealership in my county has zero diagnostics appointments available and the one I found told me I need to leave my car there for 3-5 days with zero loaner cars and if my car isn’t covered under warranty there’s a $400.00 diagnostics fee. Then the fee to fix it (I don’t know why it wouldn’t be under the warranty but it looks like I’m living without AC forever because this is BULL). I’ve always been an advocate for Kia but this experience is making me want to trade my car in as if it has any issues even under warranty, it’s a nightmare to get fixed.

I have a Kia Telluride. Getting service is a 30 day wait at multiple dealerships. Rick Case Kia in Duluth GA tells me they will need to keep my car for 15 days or more just to diagnose a simple parking sensor error. That’s apparently what you can expect if you buy a new Kia. Be warned.

I’ve bought Kia Niro Plug-in Hybrid 2023 last month's. My windshield glass was cracked within 40 days. I called Kia support for help. They said no warranty. Also called to many Kia dealers but I never got help from them to figure out to problem. Result I spent almost $1400 to fix it. Still I am not getting any answer. Not a good experience w Kia so far.

I have a Kia k5 2022 and had a collision issue on right front side. They ordered the parts but one part is been like a ghost hunt since 4 weeks now. Initial repair time was estimated 10 days. Now they stretched it to 27 days. Calling customer care says they don't know anything about that part number. Getting a hold of a manager impossible as customer service associates keeps hanging up my calls saying that, "I can't create the part." So now I am paying for a rental car and figuring a way to get my vehicle fixed. I will never buy another Kia again or recommend them to anyone.

After a year of back and forth from Kia corporate to the local dealership, Kia concluded that my faded trim on my 2021 Telluride Nightfall wouldn’t be covered since it’s outside there 12 month warranty coverage (which most people don’t know even exists and it isn’t on their website). So let me get this straight. Kia only covers a known and clear defect of their own fault probably due to their own QC error during a Covid manufacturing squeeze? I’ll never buy a Kia ever again. There are tons of threads on this issue and some are covered and others are not. There’s no consistency in their judgement. Very disappointed in this company and will continue to complain everywhere I can. I paid over $50K for a vehicle that has worse looking trim than the biggest hunk of junk in the lot.

I recently sold my car to Carvana and had an outstanding experience. From the moment I received my quote online, their team was professional, responsive, and knowledgeable. They assessed my vehicle thoroughly, offering a competitive price. The entire transaction was seamless and efficient. The company's attention to detail and commitment to customer satisfaction were commendable. They handled all the paperwork and made the process hassle-free. I highly recommend this Carvana to anyone looking to sell their car. Their expertise, integrity, and excellent customer service make them a top choice in the industry.

We had a drive train issue on our Kia Telluride that is a year and a half old. The Kia warranty is 10 year 10 thousand miles supposedly. We were out of town when this happened and were told it would take 2-3 weeks to fix with no rental or car replacement. The dealership doesn’t get reimbursed by Kia and so they wouldn’t cover it. That is standing by your warranty. It’s honestly been a nightmare and such a hassle to deal with while we were on vacation. Getting a hold of someone took a whole day and then we were hung up on with no resolution. Getting a hold of a manager is next to impossible. So now we are stuck paying for a rental car and figuring a way to get our vehicle back. I will never buy another Kia again or recommend them to anyone.

I had over 3 recalls on my Kia Sorento. Kia never made good on their class action lawsuit. I had to have my car sit for over 6 months and still never was able to have it fixed by a Kia dealer. I was told that I would have to pay for it regardless and that they were scheduled a year and a half out on this repair. Now mind you, one of the recalls was that the vehicle would just burst into flames even if it were not running! Their advice is to park it away from your home and other buildings while you wait for repairs. Then I did have two of the repairs made at my local nondealer mechanic and Kia claims denied my claim.

Family has 2019 Kia Sorento which has an engine recall. Kia claims to have notified consumers by sending one post card. I never received it because NOT have the correct contact information nor was any other notification regarding this important and potentially dangerous recall sent to me. Needless to say, the Sorento broke down. There are major problems with the engine but they refuse to address per their RECALL NOTICE. Kia claims they are not responsible to honor recall or warrantee because I did not get an "upgrade" performed at maintenance. This is obviously a stall tactic.

I have a 2017 Kia Sorento and at 74,000 miles on it I broke down with my family on Mt. Hood OR on our way to a wedding. I had to get my car towed back to WA and Kia said I needed a new motor; I paid over $6,000 out of pocket for a long block replacement. I have been fighting with Kia consumer affairs since 9/2022 and they won't reimburse me for the motor. I have had the KSDS done, my car lost power, started shaking and the engine light came on leaving us stranded on the mountain at night in another state.

Horne Kia / Kia Corporation has been selling faulty vehicles, specifically engines, for years; even though they knew full well of the problem. They refuse to do the right thing and replace my engine. Shameful and unethical business practices.

My 2013 Kia Sorento (68,000 miles) has an engine recall. Kia claims to have notified consumers by sending one post card in 2018. I never received it or any other notification regarding this important and potentially dangerous recall. In this electronic day in age, a text message, email, or certified message was not sent out by Kia.

I bought a brand new 2022 Kia Sorento and drive home the end of November. In February, with only 2600 miles, my car became inoperable. Between February and now, my car has been in for repairs FOR THE SAME CODE for over 70 days. 1. It is a life threatening malfunction that impedes my ability to operate my car 2. It has been out of service in for repair for over 30 days without a comparable loaner provided. Both make me eligible for a replacement or full refund. Kia Customer Care (corporate office) are NOT providing either and I am forced into litigation. They are unethical, void of integrity.

I wouldn't even give them 1 star. They deserve ZERO, that's how awful my experience with them has been! I regret taking my car to them. Do not buy a car from Kia!!! Do not go to Kia of Carson!!!! They scam you, they don't tell you the truth about what services are actually needed & the warranty company Jm&a will back out even if your car is under 100k miles like mine is. I never had an issue with my car. I only took it in because the oil light wouldn't turn off. The car drove fine. After I spent over $1700,the oil light is off, BUT NOW MY CAR RANDOMLY SHUTS OFF WHILE AT A STOP LIGHT. I NEVER HAD THIS ISSUE WITH MY CAR & KIA NOR THE WARRANTY COMPANY JM&A WANT TO FIX IT!

Unhappy owner of a defective 2013 Kia Sportage that was bought outright from dealership not even 7 months before the engine seized while I was driving. Was never told about there being open recalls on the vehicle before purchase. When it was towed to service center it took them 6 days to finally show some type of communication to tell me that it would take about 10 days to be done. After 7 and a half very long and stressful and aggravating weeks, I got the car back. Finding out that not only was it two different open recalls that needed to be fixed, but a previously repaired recall issue failed as well, so that also needed to be fixed again. And they did the anti theft system as well, which I don’t know why anyone would want to steal such a worthless excuse for being a middle class car/suv. During those very long 7+ weeks I had to come out of my own pocket for a rental car for all 7 weeks to be able to keep my job.

DO NOT BUY A KIA! DO NOT BUY FROM KIA CARSON! I bought a brand new Kia Sorrento Hybrid in May 2022. My car was 6 months old and I was hit in the rear axle. I was sent to a collision center and they are still waiting on a part they need to fix the car. Kia is not manufacturing the part for fixes. Only for new cars. THEY WILL NOT EVEN GIVE A DATE OF WHEN THEY MIGHT BE MAKING THE PART. So in other words they don't care about their customers at all. When you call you are on hold for 2-3 hours and then they do nothing. When I called Kia Carson (about 10 times in the last 2 weeks) they tell me "the general manager does not take calls". What the actual heck??? So in other words, "You already bought from us so we don't need to call you back." It's a circus and I have no idea if and when I will ever get my car back. Don't buy this brand... Trust me.

Because there were so many mechanics giving me different diagnoses of the problem, I decided to go to "the Pro's" for repairing a slight vibration in the steering at highway speeds. This dealer charged $200 to tell me the whole Rack & Pinion needed replacing and cost about $1700, Google disagreed, and the SUV had none of those symptoms or issues listed. I went ahead and did the new rack because KIA should know right? Anyway, The vibrations are still there and now an additional one started, and I'm out $1800. From the looks of the old rack, I think they took a wild guess about what was causing the vibration, and from the condition of the old rack "pics" it looks like I'm not the first one to swap it out for the issue.

I bought a brand new 2016 Kia Sorento. Nothing but problems. Had a recall on my Engine, they said just wait till it goes completely out. And it did, in the middle of Pennsylvania far away from HOME, Had it Towed to Virginia (Where I purchased). They had my vehicle for about a month, had to rent a Vehicle. They paid some of it, but I was left with almost $700 of the rental. Got my Vehicle back, while driving back to Georgia the Bottom Panel came loose and was dragging. Put in several complaints...NOTHING! Took to a dealer here in Georgia, what they do... Just ripped it off instead of replacing it. Now recently Engine light came back on, doing exactly what it done before, took it back to the dealer (rent a car again) Went to pick up my vehicle, nobody knows who is paying for the rental... Wish me luck on getting refunded. Never will I buy again.....:(

DO NOT FINANCE WITH KIA OR BUY A CAR FROM THEM. I was an excellent customer and paid on time every month. I even turned in an immaculate car with way under the allotted miles. My car was turned back in years ago in 2020. I have 2 finance reps names that unfortunately could not find me another Kia Optima or new car with hybrid or electric like my car. I turned in my excellent car and received a $0 turn in sheet that shows everything was cleared and paid off. They called finance and I documented names when I was there and everything was confirmed my account was PAID IN FULL.

I purchased a 2014 Sorento back in April 2016 and later received notification that it had a recall. I took it in to have it checked and twice it passed the recall test, only to later have the car die out on the highway in 90-degree weather with my toddler riding along headed to my uncle's funeral. Unfortunately, I missed my important family engagement waiting for a tow, only to find out that it was the recall that caused the inconvenience and needed to be done.

In August of 2022 I purchased a 2016 Kia Sorento. With the seasons changing to Winter my car does not start if the weather is below 10°. It's been very frustrating. I can't even get a jump. I have to wait for the temperature to rise. With work and kids this has been very very stressful.

I'm the (third and current) owner of 2017 Kia Sorento LX which was working absolutely fine, with no issues or any warning lights on. On 1/14/23 (Saturday) while travelling with family on highway I-95 (in Florida), the engine suddenly failed with smoke and oil spurting out from underneath. The engine service lights and audio warning kicked in. Despite the confusion and nervousness, I was able to safely maneuver the vehicle to the shoulder within seconds and escaped crash or fire.

I purchased my 2022 Kia Sorrento in the beginning of 2022 after approximately 16,000 miles I started having transmission problems with the vehicle. I bought the vehicle in and Kia replace the transmission on the car. Within a month of the transmission being replaced. The problems with the lack of acceleration started all over again and I bought the car back in multiple times from this point, but Kia keeps on telling me they cannot find the problem the level of customer service that you receive a Kia is poor and I believe that they don’t want to find the problem even though there is a massive recall out on my car right now. They will not do anything to help me and I am stuck with a car that does not operate properly when I drive it, I fear that I will crash because of the lack of power. Everything that I have stated I have documentation and proof of.

Rear tvs won’t stay connected to Bluetooth/hotspot. Takes forever to connect and then will disconnect within minutes. Streaming is nearly impossible. Have spent hours and $$ and have found no solution.

I bought a 2023 Kia seltos from Georgetown Kia December 2021. I received a phone call November 2022, 11 months after I purchased it that it was ready. I picked up my vehicle Nov 9/22 and I confirmed with Georgetown Kia that the rust protector and the paint protection that I added on was already done and installed. So I just received a phone call from Georgetown Kia asking when I want to bring in my vehicle to get my rust proof module put in and my paint protection done.

Hello Kia, my husband and I bought a used 2013 Kia Sorento and it was nothing but a nightmare for us. We have replaced the engine, the water pump, the radiator and now, it has been down for about 8 months because we went through severe financial crisis and are still paying monthly fees. All efforts have proven abortive and I contacted the Consumer Affairs but since there is no recall on it, I couldn't get help. Your vehicles have several recalls because they are poorly manufactured and are a walking deathtrap on wheels. It almost caught on fire. What if my child was in there with me? If nothing is done, I have planned to make a social media account and expose you further.

I bought my sister's 2015 Kia Rio in 2018 when it had only 34k miles. It now has 90k on it and the last 30k have been nothing but money blown to keep it running. This is the worst car I've ever owned.

I leased a 2022 Kia Niro EV at the end of last year. I lease new cars because I want to know that there will not be any issues with them. I have had the car for less than a year. The battery always seemed to have a problem from the beginning (the "low power turtle" would regularly come on) and then more recently the car stopped working altogether while I was driving it and the warning light for the electrical system came on. Since I realized I could no longer safely drive the car, I took it in to the Kia dealership. They told me that the wire harness needs to be replaced.

I bought my baby straight off the truck the end of June 2022. I have a 2022 Kia k5 gt. It only had 10 miles on it. My transmission is slipping after 3 months!!!! I was doing 35mph down a main street and my rpms were at 3 and you can hear it kick into gear but still holding 35mph. They want to keep my car and if they can't find the problem I'd have to pay for the rental they will give me. I told them I need a car because my son is special needs and I need a reliable car in case something happens to my son!!! There's a recall on my car but because it's not finalized till Dec I have to wait!!! This is such **!!! I bought a NEW car for a reason!!!

We bought a brand new Kia Sportage in November 2020. The car has never been quite right - I.e electrics didn’t work that great (the windows would not go up properly, the sat nab never worked, apple play froze and went on and off). We got a recall letter in the post roughly 10 months later… we called up Kia to book in a service and the recall - they said, Call back at a later date as we don’t have the parts right now and can’t fix your car!" A few weeks ago the engine light randomly came on. We took it straight to Kia to get serviced. When dropping off the mechanic noted the fire smell!

I have owned numerous Kia. This last one is 2021 Sorento and I have had numerous issues. When I contacted Kia about fading of the trim when I still have a bumper to bumper warranty on the car. They tell me it is not their problem for fading. I also contacted them about a dealership who did some work on my car and damaged the vehicle. They told me it was not their problem either. If this is how they treat repeat customers I will never buy another Kia again. There are other cars out there for the price. I paid for this vehicle over 50,000 and for the trim to be fading after a year and half and I am told I have to replace it my problem. Don't think so. I can take my business somewhere else.

ABSOLUTE NIGHTMARE! Car didn’t even last 100,000 miles and service has been horrendous. I have never left a bad review for anyone, but I feel a sense of responsibility to tell you about Westhills Autoplex and Haselwood car dealers. After being a great customer and buying three new Kias from them over the past decade, I will never purchase from Kia, Westhills or any Haselwood auto dealership, ever again. I have never been treated like this by any other customer service industry in my six decades of living. The WORST EXPERIENCE EVER!

We have a 2018 Kia Niro. Ran great up until it hit about 95,000 miles. Started having issues with the check engine light. Our dealership in Winchester, VA told us it needed an oil change. We changed oil and the light came on about a month later, again they said an oil change. Once again the light came back on about month later and they said it was another oil change. We have now hit 104,000 miles and the light came on so we changed the oil. That did not work so we had it assessed and now it is an issue with the Intake CVVT and Oil Control Valve and will cost $2500. Kia will not cover this but should as it started before the warranty ran out. Kia DOES NOT stand by their work, they are lazy and do not care how much business you bring them. We had a Sorento Hybrid on order as well and cancelled that. I will NEVER own another Kia ever again. Worst service I have ever dealt with.

I have had my new Kia for exactly 7 months now and have spent essentially all of those 7 months trying to get a defect fixed or the vehicle replaced. Kia Canada has continuously tried every possible option they can think of to try and fix it but it never gets fixed. Their lack of communication is downright evil; they literally could not care less about their customers. I have been paying good money for my lease and have yet to actually have what I am paying for due to this defect. Yes, some might have pleasant experiences with driving a Kia and if that is you, consider yourself lucky. But if you ever need Kia to step up and actually back up their commitment to their cars and customers, you will see for yourself why I can not overemphasize that people should stay away from this brand.

I own a 2019 KIA Sorento, still under factory warranty. On the way to my dentist appointment my battery charging warning light started flashing. An O'Reilly Auto Parts store found my voltage regulator was bad. I called KIA Road assistance at 10:07 am. I was asking where I needed to take the car in Sedalia, MO for KIA warranty work. The answer. It had to be towed to a KIA dealership. At 12 pm I requested a tow from KIA assistance. I called again at 12:41 pm to find when to expect the tow. I again called KIA at 3:38 pm, and was told they were still trying to find a tow for my car. They still couldn't find me a tow. Being a AAA member I called them at 4:38. It took less than an hour for my AAA to arrive. I called KIA roadside, and told them I no longer needed them. I received a call at 5:05 am the next day to tell me they found a tow for me. If I ever buy a KIA again I will decline the FREE roadside assistance. It is worth less than free.

I don't normally post about bad experiences..but I have had a few Kias. They have been the best cars and the warranty has been phenomenal. I just bought my car a few months ago (2021 K5) and my condenser went out. There is no damage done to my car and they will not fix it because it was an "environmental problem". This is not environmental it is a design flaw and frankly cheap parts. I'm currently going back and forth with corporate so they can make this right and stand by their products and not operate in bad faith. I was also told that it was Kia's design of the grill that they don't protect the condenser. This was from the manager at Greenway Kia in west palm beach.

Take the 1 stars seriously and NEVER finance with Kia Motors. Or buy their cars. They know of several engine problems yet they keep selling the cars. My daughter's fiancé died and we were returning the car the day of the funeral that he had bought her for her and their baby to drive. Kia sent a repo company out the day before and snatched the car. I've been trying to explain to them the situation and ask if she can have the baby's belongings from inside. We don't want the car, we need the baby's belongings. They are heartless and cold, and dare I say a little evil in the way they have treated our family in these horrible times. I worked for a couple years at a Kia dealership and left once I realized they are knowingly selling faulty products and Kia Motor Finance is about as predatory as they could be.

I brought my 2022 Kia Telluride with only 12 miles on it in February. Less than 4 months old and only 4177 miles and my transmission has gone out. The dealership I bought has had it for 20 days now. I am told my vehicle is not safe to drive so it has to at the dealership. I have contacted Kia Customer Service which is a joke. They are advising me that the transmission is on back order and not ETA for it. Dealership told me that they do not have loaners because of Covid, and the Kia Customer Service told me I would have to pay out of pocket for a rental and would get reimbursed. Now I am being told by one rep that they only cover $45 dollars a day, another rep told me it was a courtesy and not a requirement.

I brought my 2022 K5 with only 25 miles on it in November and had to take it back to the dealership in December where they had my car for over 30 days. For an airbag light issue. Took it back in March to have the window lock replaced. Now 3 weeks ago I had to take it back for the same airbag light issue. Now they are telling me after having it for 3 weeks a mouse chewed the wiring and I have to pay for this. I do not have a mouse issue at my mouse and why did it take this long to find this issue how do I know this didn’t happen at the dealership. This is a mess. This is my 2nd Kia. My optimum was a nightmare as well. I am going to get rid of this car as soon as I can and I don’t ever want to deal with Kia and their service center ever again! And I will make sure I write this review every chance I get on every social media platform!

My husband and I purchased a Kia Soul a couple of years ago. The catalytic converter went and it wasn’t covered under warranty. Paid over 2000 to get it fixed at Kia. Less than a year later, it went again. We didn’t want to bring it back to the dealer because this shouldn’t have happened again…Because we bought it somewhere else, they wouldn’t pay for it…. 2,000 again. Now my husband has problems with it again. One of the cylinders is bad. Contacted Kia and they will not do anything about it. We are still trying to see if they will “good Samaritan“ it, but, it’s terrible that they will not stand by their product. Definitely not buying a Kia again.

Letter from Kia Corporate Headquarters dated April 13th 2022: re: my 2017 Kia Sedona. "...Kia is extending the New Vehicle Limited Warranty coverage for repairs that may be necessary to address an Oil Pressure Switch leak in 2015-2018...This warranty extension is to address the Oil Pressure Switch leaking condition at no cost to you during this extended warranty period."

This is a good car until you have problems. If you are within Warranty all is good. Kia is replacing my transmission at 99,600 miles (no charge). Kia is also replacing my Steering Column; this will be my 3rd steering column, first one was replaced at 7,500 miles (under warranty), next one being the 3rd steering column is being replaced at 99,600 miles at the same time my transmission is being replaced. Long story being short is, why should any car require 3 steering columns in its lifetime. I've never replaced a steering column in a car my entire life. This is obviously a DEFECTIVE part and Kia will not stand behind it. Kia Consumer Affairs promised to have this latest steering Column evaluated for 'Goodwill Warranty Assistance'. That is a big joke. It will cost me $1,700 for the Steering Column since they denied the 'Goodwill Warranty Assistance' based on the 60k warranty. WHAT, 3 STEERING COLUMNS?

I have owned my Kia Telluride for about 7 months and in those months I have had to bring the car to the dealer 3 separate times for a vibration problem. For each time car was in service for a few weeks. First was told I needed tires balanced and they balanced. 2nd time was told I needed a new driveshaft and they replaced. 3rd time wad told I needed a new awd coupler and it was replaced. I am a disabled father of 3 kids and cannot go back and forth to the dealer all the time when they tell me I can't have a rental car or loaner and then strand me at the dealer 14 miles away from my house. There has to be a better way to help people cause it seems that kia consumer affairs is not even helping.

Went to Kia help. They would call me to help with my car, so they charged me $26 dollars for a phone call I never got. They said they were unavailable for call but took the money anyway. KIA MAJOR TIME SCAM ARTIST, THAT ALL THEY ARE

I’ve bought three Kia cars. I love the design and price but I’m done with Kia. Two of the cars have had engine problems. One the rod went through the engine (Kia Soul). They replaced it with no problem, gave me a rental car and everything went smoothly. This second one has been painful (Kia Sorento). After months and multiple trips to the dealer because a light was on but they couldn’t find any issue, the car finally stopped working in the middle of rural GA. Because of the pandemic, while they fixed the engine, I had to rent a rental car. Of course it took months, I understand parts etc are issues at this point.

I purchased new First Edition Kia EV6. The first editions came with a free home charger. Unfortunately, it was not with car when I drove it off the lot and the dealership had no clue on how to get it or even what the process was. I have contacted Kia corporate twice with no help and even contacted the company that is supposed to ship it with no help. No one at the dealership or at Kia has any definitive info on this program. Buyers of the EV 6 are left with being able to charge their cars at home. It’s an egregious process and someone at Kia needs to step up and give customers valid information.

We bought a Kia Sorento and financed through Kia.... HUGE MISTAKE! This company is absolutely horrible to work with... We traded our Kia for a different vehicle in February. The Kia was paid off via the new dealership... BUT Kia has called us 3 and 4 times a day trying to collect on a vehicle that we no longer own. We have spoke to several people at Kia giving them the payoff information and at the end of each call they still ask for payment.... YES... They ask for payment for a vehicle that we no longer own. There is a time lapse on Kia from payoff to their collection department. These people are awful to work with. For a month they call us numerous times a day....even after giving them proof of payoff! Our Kia was a good vehicle.... Just do not finance through Kia financial. I won't ever buy another Kia just for that reason! Horrible, Horrible Customer Service!!!!

I bought a 2019 Kia Sorento with only 35,000 miles on it. The car broke down after less than 2 months of use. It has been towed to the dealer and been sitting in their lot for over two months now. The week my car died, I also lost a family member and was unable to get to the hospital before he passed. The mechanic said they don't know what the problem is with it and they won't approve a rental until he can find the exact problem and they also will not approve a reimbursement for the rental. I have called them several times about the fact that I am making a car payment for a new car and additional fees for rental with no end in sight. I bought a new car specifically so I would not have these types of problems. This situation is completely unacceptable and I will never ever buy another Kia as long as I live. I honestly don't think the company even cares which is all the more frustrating.

KIA makes a good car, but your experience with them as a company will be TERRIBLE. KIA delayed (by several months) applying the payoff amount to my old Sorento I sold to them, after I purchased a new one. This ruined my credit because KIA falsely claimed I did not turn in the car and never paid the last payment. This was all lies that they sent to the credit reporting agency. Customer service only transferred me to collections -on a car KIA purchased from me months ago. No one cared to listen or help. I resorted to a consumer lawyer and will hopefully get this resolved. After I involved a lawyer, I started getting letters from KIA in the mail stating I owed money from leased KIAs I had years and years ago. I will never buy from KIA ever again. They will take your money and keep taking, and when they do not apply it to your account, they turn you in to collections.

I have owned 3 Kias in the last 10 years (2 Optimas and a Forte) and I will never purchase again. Each one is worst than the last. Very cheaply made, and the "warranty" is a joke. Roadside assistance use to be better, but in the last 3 years has rapidly declined (again, if these cars were better made you wouldn't really need roadside assistance on a new vehicle.) The last time I called, I needed a battery jump (this car is only 2 years old by the way) and they told me they were unable to find anyone to come out. But I could pay $245 and possibly be reimbursed. What?! I live in a major city in Florida and they couldn't find one person to jump my battery??? Thank God I was at home, otherwise I could have been stranded on a highway somewhere. Believe me they couldn't care less. Save yourself the frustration, buy another brand -ANY other brand, and if you are stuck with a Kia, get AAA. For $106/year it's worth not dealing with these people.

This review is specific to Kia's roadside service. I've been very happy with my Kia vehicle. When I found myself needing a tow on a weekend night, Triple A phone wait times were 30+ minutes, but Kia's roadside service responded right away. Apparently my policy had expired, but I said that I was willing to pay so that we could expedite this process and get me to a shop before it closed. At this time it was a bit before 7pm and the service center closed at 9pm, so I figured this wouldn't be a problem. Oh, how young and naive I was.

I purchased my 3rd Kia in Sept 2021. A 2022 Stinger GT. I found out on Friday, 12/31/21 that the transmission needs to be replaced. (Less than 8k miles). My appt was at 11am and they were closing at 4pm that day. By 3pm, when I had still not heard anything from my Service Advisor, I went back up to the dealership. The car wasn't currently being looked at or worked on, and yet no one had bothered to call and deliver the awful news. Nor did they even attempt to call the Tech Line and get authorization for a rental car. This was on a Friday, so I was without my car over the weekend. I called my Service Advisor back on Monday morning at 9:30 am (knowing he wouldn't be reaching out to me first). I was then told that the "tech line" doesn't open until 11am our time and they will have to authorize a rental car. But Hertz may not have anything available. I will NEVER purchase another Kia, that is for sure.

I was introduced to the Kia brand from a friend of mine. She had owned several Kia’s and absolutely loved them. I was very pleased with my Kia Sedona and used it to haul my children around for quite some time. In 2019 my husband wanted to get me something a little smaller because the kids were getting older and we didn’t necessarily need all the room the Sedona offered all the time. He found a 2017 Kia Sorento at Kia Southside. It was in great shape, had slightly less than 30K miles on it, and it had a third-row seat. It was a beautiful car, but I didn’t really “need” it.

I purchased a 2014 Kia Sorrento brand new. After the warranty expired around 130,000 miles, my engine blew a rod and destroyed my engine to a point where it needed a new engine. I just had $8,000 in repairs on the engine done 4 months prior to this happening. The dealership (Cronin Kia, Harrison, Ohio) said it wasn't related to the work that was done 4 months prior. HIGHLY suspect of that. I called Kia Consumer Affairs and put in my complaint and made a claim. They said it would take 24-48 hours to get an answer to see if Kia will put in a "Good Will" towards replacing my engine. After calling them every other day to get an answer, THREE weeks later they said there is nothing that they will do for. WORST car ever! Worst experience EVER! I will never buy a Kia EVER AGAIN! And I'll be sure to let the thousands of people I personally know that to never but a Kia ever again!

I’m a second time ‘Kia lemon vehicle’ purchaser and I have filed a case with the Better Business Bureau. Both vehicles I purchased classify as lemon vehicles because they both came with manufacturing defects that affected my safety. I currently own a 2018 Kia Stinger that has a malfunctioning audio system and is now automatically shutting off while in drive mode. This is the 2nd Kia vehicle that has shut off on me in the middle of traffic, causing a terribly dangerous situation. I have been to the Kia Cumming, GA dealership on 3 separate occasions to address my audio system issue. To be driving a $36,000 vehicle with less than 50k miles and be frightened that my car will shut off in the middle of the highway, AND have to listen to audio system static for every 10-15 seconds FOR 8-MONTHS, is unacceptable.

Would never purchase another KIA. Customer service is horrible!! I was in a car accident in July. It’s current Nov and I still have no parts available for my Kia Sorento. Finally reached out to KIA customer service. Not sensitive to “valued customers". Spoke with a representative who could care less about how long I have been waiting for parts. She did the very least to so called solve my issue, then went as far as to say, "What did I want KIA to do?". Ummm yes I know it’s a pandemic but seriously 5 months for parts. Terrible.

I bought a Kia Sorento 2021 in March. In June we had to take because of a manufacture error code, they kept for a few days and now again I had to take it back another manufacture error code with the engine. They have it since Thursday November 18, 2021. No car replacement and when I call Kia consumer they give an attitude when you are expressing my frustration.

I have never experienced customer service this terrible in my entire life. I have been given a defective vehicle, the dealerships won't help me, Kia Corporate won't help me, and I have been try to get someone to look at my car FOR OVER A YEAR!!! This is by far the worst experience when purchasing a car and I was given a lemon. I have kept track of my 2021 Seltos mileage and I get no more than 18 mpg IN A SELTOS!!!! I have made countless attempts to contact KIA for help and they have not once given me any option or even offered to check my car. I have letter and emails and even tried going to the BBB and no one NO ONE has ever bothered to help me.

Since I have been able to drive I have always gotten a Kia. They are the most reliable cars on the market and they are the most flyers as well. They have all of the latest features and the miles per gallon is amazing. If you get you a Kia you will definitely have it for the long-haul.

My Kia Sedona has a lot of road noise. We have changed the tires and it hasn’t helped at all. I don’t know if it come from the doors and windows leaking or from the tires or maybe something else. The Kia service center is not open to helping with problems or getting things fixed.

My wife and I currently have a Kia Sedona ex and we have had more problems with this van than I have ever had in my 38 years. The parts to be replaced are average price but to get them put on cost so much because of the placement. In order to get to just about any part you have to take something else off or apart or have small hands in order to get around something else. It's ridiculous.

130,000 runs like a charm. Nothing other than regular maintenance. Gas mileage hovers around 25mpg. Love the heated seats and 11 seat adjustments on both driver and passenger sides. Quiet with a feel of luxury.

Safety features with driver assistance are better than Ford in my opinion. Maintenance guides are better without seeking more profit than necessary that Ford seems to push in my opinion. Customer service personnel were more genuine & helpful than previous experience with Arrow Ford in Abilene.

Where to begin. I scheduled an appointment at my local Kia dealership to have a recall fixed that I had received a letter about. The night I went to drop my car off it started making a knocking sound in the front end. I spoke with the mechanic who told me they would not be performing the recall because they believe it was part of an engine recall. Fast forward 9 WEEKS, yes I said 9. They tell me Kia denied the recall due to previous recalls not being performed. I call customer affairs and they state that I never had a recall done in 2018 that should of been done before the engine failing...

On 10/12/2021, I brought my 08 Kia Sedona EX with 181k miles in for a Oil Change at Plaza KIA, Brooklyn NY. And was returned to me with the Oil Pressure light on dashboard followed by the Check Engine light. The mechanic saw the dashboard's lights on while backing out the garage and tried to reset them, but to no avail. The Service Manager ran over claiming the mechanic done nothing wrong. Although, my vehicle didn't go in with these lights on. Kia claims no fault and blames the age of the vehicle. The Service Manager went on to state that they gave me a free diagnostic worth $129 and concluded that the Oil Sensor is the problem. And, that this repair and labor is a consumer purchase.

KIA step up and honored the engine replacement. They stated they were going to do this as a good will gesture. I thank them for their reconsideration and glad to see they recognize loyalty.

I purchased a KIA Seltos from Orange Park, Florida. Persons listed below were OUTSTANDING and PROFESSIONAL!!! Kelton ** - General Manager, Chris "Tim" ** - sales, Jim ** - finance. Thank you ALL for your Great Service and Help.

I bought a 2012 Hyundai Sonota from them. They told me they just got the car in and went through it thoroughly. Two weeks later the motor seized up! Come to find out the motor was a junkyard motor!! Of course they claim to not know this but if they went through it then how did they not know? Lies!! So I went back and they said all they could do is charge me $3000 for a new motor (which they said was a deal but Hyundai only wanted $2500). Lies!! Or give the car back and they keep my down payment and first payment!! WHAT!! Sales manager was a complete jerk!! Told me they keep the down payment to cover their costs because I blew up the motor in his car!! You sell me a junk car for $8000 and I should cover what they lost! Wow!! If I could give less than 1 star I would.

I purchased a Kia Optima in 2016. It constantly had issues. The main one being that the air conditioner did not work although I took it to the dealer four times! I purchased the car on a cool October day. Unfortunately, I did not realize that the air was not cooling. It would only blow the temperature outside. Late March rolls around and I discover the issue. The first time I took it to the dealer, they added freon and sent it right back out. Thirty minutes later, the A/C was not working again. I called and was told that it must have been the transmission temperature sensor. I took it to another dealer and they said there's no way it would be that. The second dealer got it to work for maybe two days and then it was out again. Took it back to them, then it worked for like a week. When I took it back the third time they said "It must be the whole AC control on the dashboard."

DO NOT BUY KIA!!! IT'S NOT WORTH IT!! 3 months ago on 4/1/2021, Folsom Lake Kia received my new 2020 Kia Sorento for repairs from the result of a collision (WHICH I HAD JUST BROUGHT SIX MONTHS AGO). They sent my vehicle to Toyota Collision center (right next door) which according to Toyota Collision center would take 1 month to be completed/repaired. However, they notified me that they weren't responsible for ordering/shipping of the necessary parts needed to repair my vehicle, that Kia Roseville was responsible. Toyota Collision was ONLY responsible for receiving the parts to repair the damaged car.

My 2014 Kia Sportage has had the same engine issue 4 times, forcing it to go into limp mode and has requiring a tow. Kia has assured us that it was fixed each time. This last time it happened 200 miles away, forcing me to drive out to pick up my wife. After the issue was fixed, we attempted to drive it back home only to have the same issue happen a mile down the road. Now Kia is refusing to provide us with a rental car during the time that the vehicle is being transported back to us, which could take up to 10 days. Being a family of four with two working parents, this situation is less than ideal. Kia has not proven to be reliable or trusted to make it right. They have owned the issue, but in the end they will leave you out to dry.

Kia Stingers have faulty brake rotors, this is a known issue and a quick Google search for stinger rotor problems will confirm this statement. My rotors have been pulsating since about week one of ownership. Kia will not resurface or replace the rotors that I have have been fighting to have fixed for about 9 months now because I have since installed aftermarket wheels and tires. What a joke, any excuse they can use to get out of covering their faulty products. Will not be buying another Kia, ever.

In the last 10 months I have had more than a dozen service visits. Starting in August 2020 my engine was losing oil. After first visit, my SA Edwin agreed this is a problem, do the oil consumption test and we’ll be on our way for a repair. Test Done, with a "Sorry. We have to do the test again but we replaced the ignition coil." (2nd Coil since I’ve owned car) And again we test. With more "Sorry. It didn't burn enough oil," or "You have to come in EXACTLY at 1,000 miles." (This is NOT true; math can be converted at any mileage over the 1,000.) Even when I told them it starts burning at the 2,000 mark after oil change.

Never buy a Kia!! And if you do expect no help from them on recall parts, I've spoken to at least 10 people!! Half say one thing. Half say another!! Especially their specialist Jamie, he was horrible, mean in Jan almost!!! I've been walking for three weeks and can't reach anyone at the dealer. That's three hours away from me!!!! He acted as if he is the one who's been.

They are the best car warranty. Where else could you get a warranty like they give. When I first bought my car, they explained everything about my car and what I had to do to keep my warranty in force.

I should have waited a few more weeks for sale... The car has a dangerous recall about car fire. It's in all the news and yet no answer from Kia except don't park your car indoors. It might catch fire.

BUYER BEWARE!! This is intended to strongly express a ZERO rating of Corporate Kia, as they refuse to stand by their products and are hurting their dealerships in the process. We have recently become part of a VERY large group of Kia vehicle owners with known defective engines and Corporate Kia refuses to rectify the issue of their poor quality!! We own a Forte with ~79K miles on it that is well kept. When the engine just recently began a loud "knocking" sound and a timely engine recall notification came to us, we brought it to Kia.

My Name is Freddy. My first time purchasing a car, they act like they doing you a favor and they are your best friend, once they feed you all these lies and you shake the hand and pay you are no longer a priority to KIA. Whoever is not busy will help and they dont know anything because they send a person in training or doesnt know much of the job, I must say but KIA sucks. I will never ever buy a car at KIA. I dont care what lies they sell.

Got this car in a lease in 2017 from a very bad Kia dealership in Fort Walton Beach Florida. Continuously kept up with oil changes. The rear tail light on the driver side malfunctioned or I had to replace it twice because the seal was not staying sealed. Then I’d PCS to Hawaii 105 thousand miles. And with no notification the car stops running. Take it to the dealership and they said, "Oh well I’m sorry. You’re 5000 miles over the warranty." So there’s nothing that I can do. It’s $15,000 for a new motor. Very discouraging From dealership and Kia consumer affairs. Do not buy any Kia vehicles.

I bought a 2021 KIA Stinger and they have an Important Safety Recall. I have been on the phone with the Service Manager at KIA in Frederick, Maryland a few times today and I have been on the phone with the KIA business office most of the day, trying to get a loaner car till they can fix my car which is not till Monday. They are REFUSING to give me loaner car. I have a fulltime job and a 3 year old and they are just flat out saying we will not get or give you a loaner car. I am so upset that they are holding me to get a rent a car for a RECALL they have. The service manager at the KIA in Frederick, MD is so rude and nasty she has no right being in the customer service field. I have never been spoken to as I have been spoken to today by both the service manager and the recall department at the business office.