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Jeeps is an American car manufacterer that is best known for their sport utility and off-road vehicles. Read reviews for their models:
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Reviewed Sept. 1, 2009
I purchased a 2007 Jeep Liberty on 7/22/07. Since that time, I have had to have the power window regulator replaced on 3 of 4 windows, one window needing to be replaced twice. Fortunately for me, the vehicle is still under warranty. I have reviewed the complaints on consumeraffairs.com and see that this is a very common problem. The service adviser at my local Jeep dealership, Moore Chrysler/Jeep in Peoria, Arizona shrugged it off, telling me "Oh, yeah, that's a real common problem". I am concerned that when my warranty runs out, this will be a continuing problem. I had intended to keep this vehicle for the long term and am disappointed that Jeep does not seem to be concerned about this. This is potentially very costly. Is there any recourse for Liberty owners? I can see that this could potentially be a safety issue. One would think that Jeep would not treat this as lightly as they obviously are.
Reviewed Sept. 1, 2009
While stopped at a red light, the engine revved up and the car jumped forward, hitting the car in front even though I applied the brake. My Jeep Grand Cherokee suffered heavy front damage and the other car was badly damaged in the rear. Our insurance covered most of the cost.
Reviewed Aug. 17, 2009
I bought a new Jeep Liberty Sport 2002 in January 2002. Ever since I got this vehicle, until now, it's been one problem after the other resulting in my complete dissatisfaction. I thought I had purchased a new car, but I think I would have been better off buying a used car. I'm sure it wouldn't had been as much of a hassle as this new car has been. The biggest problem this car had (among many others) was right when I bought it. In California, the beginning of the year, it's rainy season. Well it turns out my car wouldn't stop completely on wet ground/pavement. It will slide forward and not only that, but it will fishtail meaning when breaking, it will go left and right. You can imagine how scary that is.
I've been almost involved in 2 accidents because of this defect - one driving on the street and one on the freeway. I went back to the dealer twice. I explained what had happened and on both occasions. I was told to come back when it was raining so they could see what I was talking about! Can you believe that? With all the frustration, I went back when it was raining and until then they agreed to fix it. I can't tell you enough how much of a nightmare my experience has been with this vehicle.
Reviewed Aug. 11, 2009
I bought a 2007 Jeep Liberty and have owned it one year. The window regulator went out, and now, they want to replace it at my cost. And the window too went out ($450). If this was faulty regulator (There are many postings.), why is this not a recall? I am 83 years old and felt this was a safe vehicle. The warranty wasn't good, up to 36000 miles; and now, I have 43,000. Is this a money-maker?
Reviewed Aug. 11, 2009
The other day, I was pulling out of the Neptune Post office parking lot. I had put my car in reverse to back out. When I put the car in drive, the engine revved up and it shot forward like a torpedo, broadsiding a parked car and starting to climb an embankment. The police officer accused me of lying, and issued me a careless driving summons. My airbags never opened. I had scheduled an appointment to have my Jeep's electronic system checked because my power windows and locks were working off and on, and the interior lights would not go off automatically. After looking at all the postings on this sudden acceleration, I am sure that my Jeep had malfunctioned. How can I prove it though?
Reviewed Aug. 6, 2009
Well, I have a 2008 Jeep Liberty and it came to my surprise of only having it 18 months, the driver's side window wouldn't go up. I couldn't believe it. I took it to the dealership who said it will cost $270 to fix. I said, "Oh my gosh, I can't believe it. It's just a 2008 model. I expect it to last longer than this." Anyway, I'm still going around with the regulator not fixed. Could I sue the company if something awful happens? If Chrysler knew about this, why don't they fix it or recall them especially when someone gets a new one? This is ridiculous.
Reviewed Aug. 5, 2009
I own a 2002 Jeep Liberty. The window regulators have to be replaced almost every year. I took the vehicle in to two different dealerships when it was under warranty and they said no problem found. Since the warranty has been out, I have replaced four or five times now. This is a very dangerous situation because the window just falls - if you're going down the road, it is startling and the thump thump of the rear tires can really hurt your ears. When this happens, the car is not secure and you must have it fixed immediately.
Reviewed Aug. 4, 2009
This problem is all over the internet. The 2004 Jeep Liberty started having problems with windows falling down within one year of purchase. It has been "fixed" at least once a year or more since then. Last time, it was only six months. This is unacceptable to me as I purchased a new vehicle to minimize the occurrence of vehicle failure and unforeseen interruptions of use. When this occurs, vacations (road trips) are ruined. Rain and other weather enters the vehicle. It cannot be secured and you have to drive around, unable to secure your vehicle. It is difficult even to drive home on the freeway but also unsafe to take side streets, etc. during evening hours. It is basically just a pain and I do not understand how, in five years, Jeep has not been able to figure out how to solve this problem. It is like an additional source of income to them, so I guess they have no reason to.
Reviewed Aug. 3, 2009
The window regulators keep breaking and needing to be replaced; I have replaced 5 regulators (all rear window) between April 2007 and Aug 2009.
Reviewed Aug. 3, 2009
Two weeks ago, body control module and two window modules went out at once, $1,800 to fix all three. Had no warranty, and insurance won't cover. We will never buy a Dodge/Jeep again.
Reviewed Aug. 3, 2009
I have a 2003 Jeep Liberty. I am about to replace the window regulator for the 4th time on the rear back window. I have also replaced the right rear back window twice. The Chrysler dealer has admitted this is a defect in the car. What recourse is there? Each replacement is about $350.00.
Reviewed July 29, 2009
I purchased my 2007 Jeep Liberty on June 8, 2009. I have had it for 7 weeks and I just had to replace the driver side window regulator at a cost of $340.00. You not only have to replace the regulator, but also the window. If I would have known about this problem beforehand, I would not have purchased a Jeep. I thought I did all my homework before buying it. I guess I didn't. To some this might not seem like a lot of money, but it put a big dent in my budget. I am now afraid if and when the others go, I will not be able to afford to have it fixed. Why has this not been recalled?
Reviewed July 28, 2009
I have a Jeep Liberty 2005, and it only has 71,000 miles. And now, I need a new transmission.
Reviewed July 27, 2009
We have had a lot of problems with this Jeep. You can stop for a red light and when you try to go, it will start to cough and sputter. If you turn it off and restart, it will be okay. It has done this since about 19,000 miles. It is a standard 6-speed transmission. I have 41,000 miles and it is starting to act like it doesn't want to go in gear. My son bought the same model 2 weeks after me and he had the same problem until it wouldn't go into 4th gear. Just had to have the transmission rebuilt.
Reviewed July 21, 2009
I am currently in the process of replacing my second window regulator within one month. The driver side window regulator was replaced first, and now, I need to replace the front passenger window regulator. The cost for each of these repairs is around $300 each. I am wondering why no recall has been issued by Daimler Chrysler because, as I have found out, this is a very common problem. This is an extreme cost that should be fixed for free by Daimler Chrysler and not the automobile owner. I would greatly appreciate any information and updates relating to the window regulator issue that you can provide me with.
To date, I will have incurred approximately $600 in costs, not to mention the shock/surprise when my windows just "fell down" when the regulators went bad. This is especially inconvenient during summer time when the outside temperature is very high and the air conditioner is cooling the outside and not the inside of the car because of the open window.
Reviewed July 20, 2009
All four regulators have went bad on my jeep, along with two electric fan relays. How many more complaints are needed to get a recall on this matter? I have always been a Jeep lover, but is it really worth it? $350.00 per each window is **!
Reviewed July 19, 2009
My 2006 Jeep Liberty window regulator broke again. I have had all the windows fail and some have been repaired two times. Now, I have to pay $100 deductible per window. They will not waive the fee. They said it is written in my extended warranty contract. However, I already had it repaired and the repair failed. I have been trying to get this fixed for over two weeks. Now, I have been told they are fixing it a new way, so that tells me the original part failed. The first replacement failed and now they are replacing the glass. Can you say defect? My dealer closed and the place I was sent to for service dose not do anything for me. You can tell they do not want me there because I did not buy my car there. I called Chrysler everyday on my way to work. My open case is now about 14 pages long. Chrysler told me that they do not have any parts contracts at this time and do not know when they will have it. Therefore, I am paying $400 a month to drive a car with a taped window. I cannot lock the car because you can slide the window down. I do not feel safe in the car at night in parking lots or stopping at red lights. Chrysler said my safety is not a recall reason or a concern for them. See if I make my payment this month.
Reviewed July 16, 2009
On February 2, 2009 while traveling out of town, my 2007 Jeep quit shifting. It would not shift out of first gear. The problem is the front module had to be reprogrammed. A computer chip lost communication with the electric gear shift module according to the dealer. I found out from the repair dealer that the reprogramming could have been done prior to the car break down and that the manufacturer was aware of the problem on Jeeps. I questioned why this was not a factory recall issue. The dealer stated since it was not considered a safety issue, it was not a recall. Not a safety issue? What is safe about one's car suddenly not shifting from first gear? This could result in a collision.
I had to pay for towing to a repair dealership, a hotel, and a rental car to use while it was fixed. I feel the manufacturer should notify consumers about a problem like this so it can be addressed prior to drivers being stranded on the side of the road. The total cost of towing and car rental came to $154.22. It would be good customer service if Jeep would reimburse me. The situation was preventable with a simple notice in the mail that the module needed reprogramming. I would appreciate hearing from Jeep on this issue. Thanks.
Reviewed July 12, 2009
I have had my Jeep 2004 Liberty's window regulator replaced now for the 5th time. This time when it broke, it even took out the lock mechanism. The car is out of warranty, but for the past 3 years every summer, I have had to replace at least 1 regulator. Last year, it was 3 of them that went bad. I have called Chrysler/Jeep multiple times and they always tell me that they are not aware of any problems. They are able to lie through their teeth every time about it. If there are no problems, then why is there a freaking backlog on inventory for this part for the whole nation? According to the dealer, it is going to take them a while to even get the part. Currently, they had to manually lift the window up and duct tape the entire window so that it will not go down. The downside to that, beyond how cheap of a temporary fix it is, is that the door will no longer open either now. So I have now a door that will not open and ugly looking duct tape all around it.
On top of all of this, they are forcing me to pay for the repair that they know is going to break again. How is that even fair? I own 2 vehicles from Chrysler currently. My PT Cruiser from 2001 still has had no problems. Why can't they just use the same regulator used in those vehicles on the jeep or at least something made the same way. I can guarantee that I will never by any vehicle made by them again. My Chrysler was made in Mexico, while my Jeep was made in Detroit. No wonder they went bankrupt when they can't even fix a single item that so many people are having issues with.
Reviewed July 10, 2009
I had to replace driver's window regulator for about $500. Yesterday, while driving, I heard a thump and the passenger window slipped down into the window well.
Reviewed July 9, 2009
I purchased a 2003 Jeep Liberty with 4000 miles on it in 2004 from a Jeep dealership, Global Auto Mall. All the problems started at around 60,000 miles. First, the exhaust manifold cracked; then at 80,000 miles, the whole top end of the engine needed to be rebuilt. Now, the passenger side ball joint failed (mind you, after a recall they had a while ago), which I had replaced at the dealer. I am very lucky that I was not going that fast when it happened. I could have been in a serious accident.
Reviewed July 7, 2009
My clutch pedal stopped working on my 2007 Jeep Compass while I was driving on Friday, June 26, and I had it towed to the nearby Central Avenue Chrysler Jeep Dodge (It is manual transmission and cannot be operated without a clutch). They found a cylinder to be defective, empty of fluid, and ordered replacement parts. As of July 6, I am still without my car -10 days - and they refuse to provide me with substitute transportation, saying that Chrysler requires the additional extended warranty to be purchased for such coverage (My car is under 30,000 miles and still under the original warranty). This has cost me hundreds of dollars in transportation costs and lost work hours!
Reviewed July 5, 2009
My husband is a mechanic. He and his employer, Alan **, were trying to maneuver a Jeep Liberty into the work stall from the parking lot. The Jeep had a broken ball joint and would not steer, so my husband was guiding it with a floor jack while Alan was gently giving the vehicle gas to slowly move it forward and into place, so it could be worked on. The Jeep suddenly shot forward under full acceleration on its own, while Alan literally stood as hard as he could on the brake. The vehicle left a long black skid line behind it where the back tires were trying to brake, but the front tires were continuing to accelerate. My husband was hit and dragged fifteen feet then crushed against an upright support.
My husband is currently hospitalized. He has a broken nose, broken collarbone, four broken ribs and a broken ankle. We don't know how long he will be hospitalized, and we're looking at a long recovery time during which he will be unable to work. It is a workman's compensation claim, which will cost his employer and which will cost us time and effort to pursue. Meanwhile, I don't know how we will meet our financial obligations and Alan **, who was behind the wheel, is under examination regarding the incident.
Reviewed July 1, 2009
From 5/20/08 until 12/04/08, I have seen them four times involving my driver's side door. They replaced the door latch two times and charged me overall close to $400. I have had a compression fracture in my back and Willie Racine's is over two hours away for me to get to. Having to climb over the passenger seat every time I get in and out of my jeep has been a real problem. Recently, in February, I had my spine fused. Approximately three weeks ago (June 16), my door started to seize up again. I cannot drive to Burlington at this time, let alone, very much and having to now climb over the passenger seat once again has become ridiculous.
I called Jeep and they said "I just don't know what is going on with that door", "bring it in and we will take another look at it" to which I replied, "I can't, I am too far away!" I was charged $30 by McNeil's Auto Center to get the door to open, $65.00 for the part that we need for the door and that isn't including labor! I have spent over $400.00 on my door at the Jeep dealership where I purchased my jeep and I am about to spend another $150.00 for someone else to put the new part in and the cost of the part. This is totally ludicrous!
Reviewed June 23, 2009
I have had two automatic windows go out at an expense of $300 each so I called Jeep! Their service dept simply stated that I did not have an insurance. Now, a third window is out. Why have they not sent a recall for the constant problem? It costs $300 to replace a piece of plastic inside the door that should never have failed in the place!
Reviewed June 22, 2009
I have a grey Chrysler 300 basic model 2.7liter v6 engine. All my lights on the dash board came on. I took it to the dealer. They said they did not see anything. Okay, I took the car back home next day. For the second time, the car shut off in the middle of the street with my kids in the car. I was very afraid. I had to call my husband. He came half an hour later. The car started back up but all the lights was still on. I called the dealer and they told me to bring it the next day. The lady at the dealer that put the number tags in the car got in the car with me and saw the dash light up. So they kept the car again. They called me back again and told me to come get the car. Again, they still don't see anything. They drove the car for 8 miles, nothing.
I picked the car up that afternoon, drove of the lot lights and the RPM went crazy. Now I'm turning right back around. They told me again to come back in the morning to go out in the field with the technician. Now, the tech has the machine on the car driving around did not go not even two blocks, the lights and RPM went crazy but it's not showing up on the computer. They kept it again. Two days later, they called me back and said it was my aftermarket alarm that was the problem. I drove home no problem. Second day, Monday morning, lights and RPM, also the engine don't sound right and now the engine light is on.
On Monday morning, 6/22/09, I took the car right back to the dealer. The technician said he do not know what's wrong and he did everything to the car. Now I don't know when I'm going to get my car back. I have kids to take care of and have no transportation. I'm financially very low to keep maintaining rentals. They had my car about five times. They blame my aftermarket alarm. Now, the car has no alarm park in the streets. The seller is not happy. They're trying to get me in another car and to get me to put more money down on a new car. That's not right. They have no answer on my car and I need help.
Reviewed June 20, 2009
I bought and serviced my Jeep religiously at the dealership. I was having drivability issues and brake problems. It was supposedly serviced and the problems returned. My last visit, I was furious. My Jeep was blowing through stop signs, the brakes weren't reliable. I received a quote for rotors after leaving the vehicle for 24 hours for diagnosis. It had 18000km. I felt something wasn't right and seek service elsewhere. The two inside brake pads were incorrectly installed, right side on left wheel, left side on right wheel. The rotors were replaced at my cost. The front wheel bearing hubs, front axle seals and rear pinion seal failed shortly after, they were replaced under warranty. That was at 20,000km.
Now, the sway bar connects have been replaced. The clutch, pressure plate, release bearing, pilot bearing have been replaced at my cost. The transmission is not functioning well and the rear axle seals show signs of leaking (I had the seals inspected twice, they were never replaced). I guess 20,000km of intermittently pushing the inside brake pads have diminished all the other drive line components, some to the point of failure. The customer support individual I contacted stated there was no power train issues. As a result, I asked for an email, document reflecting that none could be provided. No money in good work.
Reviewed June 18, 2009
Every single one of my windows has needed new regulators. I have searched Online and it seems to be a common problem with Jeeps. Each time I take it to the dealership to be replaced, it ends up costing me close to $500.00!
Reviewed June 12, 2009
Like many other complaints, I am reading and my windows are giving out. I replaced my front driver's side window in August 2008 ($393 bill) and just today, I took in my Jeep again. This time, it's my passenger's side window. The bill this time is $526. There needs to be a recall! Financially, it is crippling me to keep getting my windows repaired.
Reviewed June 10, 2009
I own a Jeep Liberty 2007. I have started to have issues with this car's windows since a year after I owned it. I took it to the dealership once and was fixed after 2 days although I let them know this was my only vehicle and that I needed it ASAP. Customer service was poor, I have been having issues with my brakes as well. It seems like it takes a while to respond. I took it to have an oil change and had them check my brakes and they stated they were okay. My driver's window fell off and when I called to see if they would repair it, they told me my warranty had expired at 36K miles, it's 38K. I was furious. The thing is if they know that this particular cars are having issues with the windows, the least that they can do is extend this warranty and do some checkups every so often. I'm so unsatisfied. As soon as I can, I'm getting rid of this car.
Reviewed June 10, 2009
Maybe I should be writing what hasn't gone wrong with my jeep. The passenger side window switch will roll the window down but not up, the transmission has locked up at 50K miles, the wheel bearings went out at 38k miles and now, it sometimes stalls when sitting in traffic. I really feel like letting Jeep have it back. If Chrysler made better quality cars then maybe they wouldn't be bankrupt!
Reviewed May 19, 2009
Reviewed May 17, 2009
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Reviewed April 22, 2009
The 3.7L engines in the Jeep Liberty are failing at or around 75K miles. To replace this engine, new is approximately $3-4K. Why? Jeep no longer makes this engine due to the problems with the engines seizing. Just looking on the internet shows thousands of people with the same problem.
Reviewed April 3, 2009
It happened shortly after purchasing my new 2007 Jeep Commander. It would give a hesitation while sitting at a stop light or while in park like it was about to die. It would also rev up the engine like it was accelerating. We took it in a few months after we bought it. They said they found nothing wrong and did nothing at that time. It continued to do it, but we just put up with it because we figured we'd hear the same thing (it doesn't happen every time we drive it, just periodically). So now, it's doing it more intensely. It's as if someone is mashing on the gas pedal while in park and also at stop lights while I have my foot on brakes. Once, it has jumped forward and I thought I would hit the car ahead of me.
I took it in again. They reset the computer and, since, it has done it again a couple days after getting it out. I will call them back, but looking at the complaints online shows me something is terribly wrong with Jeeps unintentionally accelerating. Please help. I don't want to cause an accident or hurt myself or anyone else. I saved receipts from the dealership over this problem. Please examine all our complaints. Not everyone knows how to submit complaints to this agency. Just look online or perhaps check every single dealership.
Reviewed April 2, 2009
While driving on the road, the car just pops out of gear like it is in neutral. I have to pull over and put it in park, then I can drive again but it has done it several times. This is very dangerous as it could cause an accident.
Reviewed March 29, 2009
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Reviewed Jan. 4, 2009
I purchased a 2002 jeep liberty (used) in early spring 2004. It ran well until the end of November. Then whenever I drove it until the engine reached temperature it would die at an idle state. It would restart but it would die again if I was not able to give it gas. I have had it at several mechanics. They have no idea why it does this. They have tried everything. Chrysler dealership had it for almost 2 weeks and said they could not find anything wrong. Driving it home from there it died. I do not think quality motors is to blame but I think they knew they had a lemon vehicle.
I have called Chrysler corp. and they said to take it to another dealership and call them from there. In order to do this I must have it towed about 30 miles and pay for it. This has cost me a lot of money by not being able to go anywhere I want and to go, where and when I need. I am always afraid it will die and not start again. What I do not understand is that no one seems to know what to do. This vehicle could cause an accident very easily by stalling. That is why I do not push the idea of traveling very far.
Reviewed Jan. 2, 2009
We purchased a used vehicle (2005 Jeep) for my daughter. I have experienced the sudden acceleration that launches the vehicle forward when your foot is on the brake. The only way to stop it is to turn the car off. Today I almost ran into a medical center. I have had it in once and CarMax said they could not find a problem. Today I had it towed and they can keep it!!!!! That car is going to kill someone!!!!!
Reviewed Jan. 2, 2009
My mother owns a 2004 Jeep Liberty Sport 4x4 which I drive daily. We purchased it used at 38,000 in excellent condition from a local dealer. We had purchased an extended warranty from her credit union. At 67,000 miles approx. without warning, meaning no lights came on to indicate any problems, the Jeep began sounding like the engine was knocking, like a 1970's hotrod missing most of its oil. I immediately pulled over, called my garage and had the Jeep towed. Long story short. Jeep would not cover the problem.
The problem, ALL THE LIFTERS WERE BAD!! I had every record of service on this Jeep. I changed the oil every 3,000. I did everything they required per their recommendations. This should have still been under the 70,000 mile drive train warranty. They of course said it was not, refusing to pay or speak to me any further. Thank God I had talked my mom into getting extended warranty. We had to fight them, but I had proof that I had taken excellent care of the Jeep and maintained excellent service on the Jeep and it was of no fault of ours, but a defect with the vehicle. The cost was in excess of $2300.00.
Now I am having issues with the heating system!!! The Jeep is sucking down coolant almost daily; it does not leak, just drinks it! Again, not over heat light, the temp. gauge reads normal, all of the hoses are in good condition, and the thermostat does not need replaced. I am out of ideas. If my mom was not in debt for this piece of ** I would have her trade. I would hate for someone else to get our problems. We still have problems with the front suspension even after they did the recall, when it is cold the front end squeaks, moans, and groans every time you go over a parking bump, you think it was a 100 yrs old. This started right after they did the recall replacement. Thank you for allowing me to vent. I realize in no way this helps my situation, but sometimes, it is nice just to speak your mind.
Reviewed Dec. 28, 2008
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Reviewed Oct. 22, 2008
I bought a new 2006 Jeep Liberty on November 28, 2006. Since then the window regulators have broken SEVEN times. Each of the four windows have been affected, replaced, and are breaking again with the replacement parts. This is an extremely common problem with Jeeps and it is absolutely inexcusable that the company has not issued a recall. I will get rid of the car before the warranty period is up because I refuse to pay $350 every time a $20 part breaks - and then I will buy a Toyota.
Reviewed Oct. 15, 2008
I have taken my 2007 Jeep Commander 3 times to a 5 star Daimler Chrysler dealer for engine repairs. My jeep is also turning off while I am driving. The response I received from the service manager (Dave **) was that there are no reported incidents like this on this vehicle. I was never told that they are aware of the problem and there is a dedicated team working on it. I also reported to him that I was nearly in a car accident due to this. I was driving on the parkway @ 65 mph when my engine completely stopped. All he did was shake his head and state that hopefully they could fix the problem. Well the problem is not fixed and I nearly was in another accident. Do you have any updates on the investigation? Can this car be considered a lemon by law? Please contact me @ above #.
Reviewed Oct. 10, 2008
This is the third or fourth time my vehicle has been brought in for the same problem. Each time it's for the ABS/BAS and ESP lamp coming on. The dealer said the codes are stored, but must be Active to locate the problem. My concern is the lamps come on while driving on the highway at 50-60 mph. I've written to Department of Highway Safety twice and filed a complaint. Tonight, I wrote to Chrysler and Car Survey.
Reviewed Oct. 4, 2008
I have a 2005 Jeep Liberty. I was driving with the windows up and heard a pop sound and the left rear window was down and the regulator is broken. I really can't afford to spend hundreds of dollars to fix this problem, so I have my windows help up with cardboard. I am afraid to park anywhere because the window is not secure. I've seen that many people have had this problem and I think Jeep should be responsible for paying for the repairs. My warranty was just up in May of this year and since then, I also had the A/C break and now I need a new transmission cooler which the dealer said is not covered under the powertrain warranty. I purchased this car because of its reputation as being dependable and sturdy, and it is falling apart after 3 years.
Reviewed Oct. 3, 2008
I have a 2004 Jeep Liberty that I have had for only a year and a half. I am on top of this car with everything that sounds fun or even looks funny. One day leaving the gas station I go to lower my driver side window when suddenly I hear a big pop and my window isn't moving at all. I took it to the Jeep dealer and they told me it was a window regulator.
OK no problem. I figure I'll pay about 200 bucks and have it fixed. Well I was in for a big surprise. The part itself cost $329 bucks, $48.15 just to look at it, and another $175 bucks for labor. $552.00 to fix the window are you kidding me??? Why hasn't there been a recall on this. I have seen many complaints ONLINE and a couple of people that I know have all had the same problem around the same time I have. RECALL PLEASE!!!!!!!!!
Reviewed Oct. 2, 2008
I bought my 2006 Jeep Liberty used in January. While at the dealership my son and I were told that the Jeep had a warranty and to call Jeep and have it transferred. We were told that by the salesman and the guy who did the loan papers. I called Jeep and was told the only warranty that the Jeep had was a body warranty for the paint and what not. So, of course, I did not get that transferred. The low-lifes at the dealership lied to me. Well, as time went on the instrument panel lights, one at a time, flash on and off. My rear passenger window will no longer function and I shoved door stops in it to hold it up. And last but not least, so far, sometimes she will not start. I feel like I was lied to and taken advantage of.
I feel like this is fraud. I purchased a vehicle under false pretenses. Anyway, as you all know - Jeep and the dealership don't care. So now, I have 5 years to pay on a piece of crap while trying to work full time, part time, go back to school and raise a teenager on my own. I hate Jeep and they should pay for their deception and lack of care. All I pray for now is to get out of this payment and away from this vehicle. Heck, I can get a loan for 3 grand and buy a clunker down the road and have less drama. Oh, and the ding I hear constantly going off while driving is going to make me snap (forgot to mention that earlier). Thank you for listening or should I say reading. I feel a bit better. Good luck to you all.
Reviewed Oct. 1, 2008
I bought the Commander as a demo as told to us by the salesperson, but it actually turned out to be a rental that was turned in that I found out later on Carfax. Since day one, the car has been a nightmare--warped rotors, does not start every 2000-5000 miles, electrical just stops working, including radio, interior and exterior lights, battery, and it occasionally stalls. The car has been in the shop at least ten times but the problem keeps returning. I went on the NHTSA web site and saw that this car has over 300 complaints, including many where the car stalls at high rates of speed. I am terrified to drive it.
The dealer will only give me 13500 on my trade, but I owe 18,835. I saved to buy this car and there is no way I can take a hit this size. So I have a $456/mo payment, plus $110 for insurance, and I wont drive the car because it is not safe. Also, I am told that because there is a recall on the car, I just have to keep bringing it back to get fixed--I don't have a lemon law claim because Jeep acknowledged the problem.
Reviewed Sept. 30, 2008
Sentry Key Immobolizing System. The idea what to prevent theft. My truck thought that I was trying to steal my own truck. I have all of the original keys, and apparently sometimes those original chip keys go out. Therefore my Jeep could no longer read the original key and it has locked itself using the S.K.I.S. I have to pay $100 for a tow company, then fork over $90 to the dealership to have it analyzed.
Then they have to re-set the truck, $125-$325. After that it is going to cost me $50 to have new keys made. And I thought that only people with lost keys have new keys made. I was told by Jeep that sometimes these things happen, and if I wanted my truck to start again then I had to take it to the dealership, and have it reset by them. what a rip off!
I am a poor college student who cannot afford to pay all of these extra non-mechanical mishaps. I am a girl, who found out how to fix my Jeeps alternator by buying a book and fixing it myself. I saw that there was some kind of lawsuit going on about this because studies have shown that this S.K.I.S does nothing to prevent theft! I have no money and have to walk to the bus stop to get to work and school. I still owe money on my jeep and my warranty which does not cover this item is out. Please help me!
Reviewed Sept. 28, 2008
Have a 2006 Jeep Liberty CRD, and at 36160.0 miles the left rear window just fell down. The window regulator had broken. I have never used the rear windows, as I only use A/C due to the hot humid weather here. This really concerns me, as I see hundreds of threads about the same thing with other jeep owners.
I am a photographer that carries cameras in the vehicle and now I am afraid to use the jeep because a window may just fall open when I am in a store exposine the camera gear. This is exactly what happened, but thank God no one stole the cameras... this time!
Scared to use the vehicle for photo shoots which is why I bought the vehicle! Scared the other windows will just fall open!
Reviewed Sept. 26, 2008
We bought a 2006 Jepp liberty because we were able to greenslip it. It has been the worse purchase that we have ever investied in. There was a problem with the interior seats staining from rain water. We tried and tried to get this fixed. They only response was we know there is a problem with stainig but there is nothing we can do. This was from the dealer and Jeep itself.
Then about 6 months ago the motor(regulator) in the window broke. It was $350 to fix. Now the other rear window has the same problem. We were told that they know that there is problem with the window tracts thta causes extra pressure on the window and the motor and its parts. It was in a bullentin but no recall. This is beyond frustrsating!
Do we even dare put the windows down? How soon before we replace another window? We only have 46,000 miles. The Jeep is supposed ot be for my wife but with all the problems I am scared to keep it as her primary vehichle.
We have had 2 window motors/regulators replaced at $350 a piece $200 a year to have the interior Zi-barted(they get the stains out as often as needed which is once a month) Plus money for vehichles while ours was in the shop.
Reviewed Sept. 24, 2008
My boyfriend and I purchased the 2002 Jeep Liberty Limited and Sport, respectively. This spring he had the engine replaced at less than 120k miles. Since my purchase I have had the air conditioner, catalytic converter and ball joints (recall) replaced. In the last 1 3/4 years I have had the transmission replaced and my recently the cylinder valve springs on one cylinder. I believe our problems are from the fact we bought the Libertys the first year they were out and Jeep did not work all the kinks out of it so we are paying dearly.
I am waiting to see if Chrysler reburses for the cost of the springs and I have yet to file a claim for the transmission and my boyfriend my submit one for the engine as well. In the meantime we have received no information from Chrysler about the possible problems. I doubt that out of thousands of models produced for 2002, that he and I have the only 2 lemons.
Transmission over $2000 Engine $4000 Springs over $450
Reviewed Sept. 22, 2008
I have a 2006 Jeep Liberty Limited Edition. I purchased it used in February 08 and within 2 weeks, the rear window regulator went out. fortunately, the dealer where I purchased from fixed it. Now, 6 months later, another rear window fell down and I had the service station look at it and was told it was the regulator in the window.
Since there are 61000 miles on it, this is not covered costing me $350 to get it fixed. the other windows sound like something is going to happen to them also. I do not have $ to keep fixing windows. Why hasn't something been done to fix this problem?
Reviewed Sept. 19, 2008
First of all, I love my Jeep Liberty (2002)! It goes downhill from here - What is with these window regulators? I just had the rear passenger replaced on 5-30-08. One replaced on the left rear on 6-27-06 and another one on the right rear on 2-28-06. I had to go to the grocery store this morning and when I put my daughter in the back seat something sounded like it fell. Guess what it was? MY LEFT REAR WINDOW! I am a stay at home mother with another one on the way, do I sound like I can just go out and get two windows fixed every 2 years? I am getting very frustrated with this issue. My mother-in-law has had to replace two of these in her front passenger window too. Thanks.
Here is [Chrysler's] response: ...We have reviewed your email regarding the problem you are experiencing due to the window regulator of your Jeep Liberty and the persistent problem despite repeated repairs. It is always a concern when our customers are disappointed with our products. We regret the inconvenience caused to you and apologize for the same. We welcome comments and feedback from our valued customers, as they are a way of learning of the problems and the improvements that are desired by our customers. The feedback received also helps us to evaluate our products and bring about the needed modification and changes. Although a more favorable response could not be provided, sharing your concern with us is appreciated. If we can be of any assistance to you in the future for some other concern, please let us know....
Reviewed Sept. 17, 2008
i have a question regarding the complaint from -----Mart of Oakdale PA (05/09/07) Jeep Commander: Stalling - The only reason my engine stalled on a few occasion was because my knee hit the key and turned off the engine.-----can you actually turn these vehicles off while they are still in gear????? my understanding is (and i think i've had this happen to me) - if you attempt to turn the key off without putting the vehicle in park - it won't turn off. am i incorrect?????
just a question.....
Reviewed Sept. 16, 2008
I purchased my 2002 Jeep Liberty brand new in late 2001. I've had nothing but problems and excuses from Chrysler. In 2007 I parked at work (I'm in law enforcement), and much to my dismay, the window was all the way down. The rear window regulator had gone out. Gone was my laptop, portfolio, and backpack. It was raining, so the seats and paperwork were drenched. The local Jeep dealer made the repairs for upward of $250.00. Three months later, the other rear window went out in much the same way. I paid to have it repaired, as Chrysler explained it wasn't covered under warranty and wasn't a recall matter. Now in 2008, on September 12, 2008, I'm driving when I notice both rear windows are down, apparently due to the same problem. I took the vehicle to the local Jeep dealer who once again said it was the window regulator. Since it had been more than a year since they replaced the regulators with genuine Mopar parts it was no longer under warranty. What's more, they price of the regulators had gone up. I would have to pay almost $800.00 to have both window regulators replaced. Chrysler declined my request for an amicable remedy. While the first customer service rep. said she was certain Chrysler would reimburse me for the repairs last year, and pay to have the window regulators installed now, her Senior Rep. declined to assist with any of the charges. According to the Senior Rep., it's not covered under warranty....not their problem. To paraphrase, I should have gotten the extended warranty. Now the Jeep has too many miles since last repairs were done on windows. I also have a problem with the airbag light coming on intermittently. It stays on for a few minutes each time. I refused to pay the local Jeep dealer to repair it because it seemed to be a recall issue. They explained there was a recall on 2002 Jeep Liberty regarding the air bag light, but my problem was different. When I refused to pay to have it fixed, they gave me a copy of the invoice with their disclaimer stating, Customer was made aware of the serious safety risks if air bag warning light is not repaired, but refused service. When asked if Chrysler felt this air bag problem represented a significant safety hazard and concern, Chrysler's Senior Customer Service Rep. said Chrysler needed to determine what the diagnostic results found by the Jeep dealer were first. She declined to assist with this issue until they had an opportunity to do so. When I informed the Senior Rep that I was recording the conversation for my personal use, she abruptly terminated the call and stated she had not consented to having the conversation recorded. Surprise. I want a class action lawsuit filed against Chrysler. Safety is certainly not a priority or concern. The concept of customer satisfaction appears to elude them.
Reviewed Sept. 16, 2008
window regulator!!!!! i purchased my 2006 jeep liberty one year ago. about 2 weeks ago, my passsenger side rear window went down - yes, on it's own - and would not go up. i paid $250. to have it repaired. last week the driver side rear window went down - yep, on it's own - and will not go up. in a fit i contacted my warranty company who advised me that i have no coverage and would need to contact jeep directly. i did so and was told by jeep to get an estimate from an authorized dealer and call them back with my reference number. thinking (hoping and praying) that i was going to get some assistance with my expenses, i called back with my estimate amount and reference number and lo and behold i'm told that jeep won't do anything about it. one of the MANY excuses they used is that there are too many miles on the vehicle. EXCUUUUUSE ME?!?! what does the mileage have to do with the window regulator?!?! last time i checked, i drive my vehicle on the tires - not the windows! this is an outrage!! i work in a customer service business - if i provide substandard products or services, i make right on it. jeep needs to step up - they, along with massive numbers of other companies, have the American public by the purse strings! i agree with many of these other complaints - something drastic - a woman getting raped or a child being killed by falling out of one of these windows - is going to have to happen and jeep will have to get sued before they do anything about it.
Reviewed Sept. 16, 2008
I was driving back from church 9/14/08 when the next thing I know is that I have landed in a ditch, my Jeep kept going through the ditch, cross a road and finally coming to a stop in another ditch. I had a very hard time controlling the vehicle, it seemed that the further I went the faster the vehicle went. I was only driving about 30-35, so after hitting the first ditch (2-3 ft) the jeep should have stopped. I honestly do not know what happened. The road is a two way street, kind of narrow. Once all was said and done, I have a busted right front tire, radiator is busted and who knows what else. It is at the shop now. When my husband showed up to look at the damage he was amazed. I showed him where the ditches were that I went through, and he said that it looked liked I was going about 80 mph!! I know I was not going that fast, the road is a narrow back road that I have travelled many times, PLUS, right before the 1st ditch that I landed in, is a one way small bridge. You have to be crazy to be going that fast.
Reviewed Sept. 12, 2008
My 2001 Jeep excellerates when stopping and has a slow take off when excerlating. I stopped at a traffic light when applying the brakes the Jeep excerlated. I had to again apply the brakes. I never know when it is going to stop. The transmission light has come on and a gas cap was relaplaced when this first happened but now the excellerations have started again. I am afraid to drive the car close to any other car because I don't know if the Jeep will just take off. Also, the Jeep stalls when taking off or excellarating.
Reviewed Sept. 7, 2008
The front passenger window made a popping sound and now the window no longer moves. Upon doing research, I found out that this happens to alot of Jeep owners. And I believe that this could be a potential safety issue and that there should be a recall or that that Chrysler should compensate those that this problem happnens to.
Reviewed Sept. 4, 2008
I have had my JEEP Commander brand new since 2006-there have been no other drivers beside me. I've had no previous accidents or problems for almost two years with this JEEP. This summer my husband was filing the JEEP with gas and a woman came flying across the parking lot into the back of the JEEP. The JEEP was obviously in park and turned off but the crash sent the car flying 50 feet forward and it was still rolling as my husband jumped in to stop it. My 4 year old daughter and dog were luckily okay and belted in still. The car was repaired and the woman who caused the accident cited. Since I had no other problems to this point I am not sure if what happened next was a result of the recent accident or an original mechanical malfunction of the JEEP. The one thing that is certain is that no one wants to write anything thing down about the JEEP lurching forward without warning. So, the story... Just a few days ago while I was in the bank parking lot I had a crazy accident. My JEEP, after backing up, suddenly surged forward right toward the curb and slammed the curb. It hit so hard and went so fast I thought I was going to crash right into the bank. A bank teller ran out horrified and my daughter was screaming. No one was hurt. Luckily no one was in front of the car or it would have killed them. The teller saw the car excellerate unbelievably fast and couldn't believe we were okay. I have never had anything happen like this and have been driving for 22 years. I am really afraid of the car.
Reviewed Sept. 2, 2008
Picked up my Jeep Liberty-everything was fixed under warranty correctly. However, a week later the left rear window regulator went up. I know it's covered under warranty, but I keep reading in Car Survey and Consumer Affairs, so many people are having the same problem time after time.
There should be national recall to find out why this is happening. Chrysler must be aware of so many complaints. I can't blame the dealers, after all they are using the parts sent to them by Chrysler.
Window fell-worried about rain getting into my vehicle. Without a vehicle to use. So many problems with such a new vehicle.
Reviewed Aug. 29, 2008
2006 Jeep Liberty - have had 2 window rgulators replaced under warranty - Jeep is now out of warranty and 2 more window regulators broke - when fixed originally under warranty they admitted problems with windows.... Now Chrysler customer service is claiming they have no complaints.
They now want me to pay for the dealership to have problem diagnosed then call them back with ref # and they'll help with problem -
Reviewed Aug. 29, 2008
I bought a 2006 Jeep Liberty Limited Edition in August of 2007. It had 25,000 miles on it. So far, I have had to have three window regulators replaced, and the air conditioning fixed. I did not know the window regulator was a problem until I took my jeep to be fixed for the third time. I am so disgusted with Chrysler/Jeep. They definitely do not stand by their product. It is only a matter of time before someone is injured because of these regulators.
The least of my worries is that my jeep will be stolen! I see a lot of women who drive Libertys, or just Jeeps in general, and I am sure like me they are afraid that one day after running errands they are going to find a stranger in their vehicle. I work in a jail, and my Jeep is parked in the employee parking lot, however the inmates are released close by. In daytime hours maybe the danger is not so high, but at night time, this could definitely be an issue if the regulator fails while I'm at work, which it has the last two times, both rear windows within two weeks of each other. I'm afraid to really go anywhere and park it, I can't keep anything in it that I value or that would identify me or where I live.
I think it's sad that as much as people are encouraged to buy American, when we do, we get such a shoddy product and even shoddier treatment from the manufacturer. Does someone have to lose their life, a woman get raped, or a child fall out of the window, before Chrysler will act! I will NEVER buy another vehicle from Chrysler. I think that the least they could do, since they know the regulators are bad is have a disclaimer for people so that they can make an informed choice as to whether they want to buy a Jeep. The consumer is totally being taken advantage of.
Reviewed Aug. 28, 2008
My Jeep Liberty's driver seat heated to the point where it melted a line in my wifes polar fleece vest & left a line on the seat where the color transfered from the vest to the seat.
You cannot use the seat heater in it's present condition as it gets so hot you can burn yourself.
Reviewed Aug. 27, 2008
I have just had the window regulator of the third window go bad in less than a year. Fist two cost me over $300 each to have repaired and when I called the dealer to get a price to fix this one because I was in another state and felt desparate to get it repaired, they told me between $400-$500 to fix it. I feel screwed by Jeep/Chysler and the repair shops. I settled for good old duck tape for the time being. It is the rear/driver side window which I am finding it hard to even find the part online. What does this tell me???? That there are an awful lot of people having the same problem if you can't get the part. Dealers and other repair shops are charging well over $200 just for the part. Save your self some money and don't put it there pokets, keep it in yours. Online parts companies are selling these parts for $60-$120 depending on which window needs repair. Ironically, the one that is in most demand is the highest priced. So in the long run, the internet companies are jumping on the money train as well, but it is still cheaper. I hear it is easy to repair, so gentlemen, do it yourself ,and for us women, if we don't want to try and tackle the job, I am sure there is a friend or family member who will step up to the plate and get the job done. Shame on Jeep/Crysler and all the rip off repair shops taking advantage of this situation!!!!
Reviewed Aug. 22, 2008
I too have a defective window regulator. I have an extended warranty, but I paid $1500 for that with a $100 deductable. Why should I even have to pay the $100 if this is a known problem. Shame on you Jeep or Daimler Chrylser or whoever makes these things. I would like to be involved with a class action lawsuit if one is filed.
Reviewed Aug. 21, 2008
I was driving home from work and tried to roll up the front driver side window when I heard a loud pop. I thought the glass had actually broken. When I tried to roll the window up again it would not move. I had to replace the regulator in the window because the cable had broken. That was about 2 weeks ago.
Yesterday, 8/21/08 the front driver side window did the same thing. This will be the second regulator that I will have to have put in. The cost for repair is a over $300. This is the second expense for the same thing in less than 30 days. I am not happy about this. If the manufacturer is getting all of these complaints they should really do something.
I am having to pay out approximately $600 in repairs for a the same issue.
Reviewed Aug. 20, 2008
I bought my 2007 Jeep Liberty Sport in May 2007 because I thought it would be a dependable car that would last. I sister had a 1989 with over 200,000 miles when she traded it in. That was a different company making them I failed to remember. I also have the window problem. I live in the desert, I don't open my windows often. The was a year old and had 6100 miles when they broke. The dealer told me it always happens. How can you keep building a problem into the car unless you know it will be a source of income for you dealerships?? If they break again and Jeep won't pay for it when it's out of warranty, I will be finding someplac other then Jeep dealership to have them repaired. Next time I get the Toyota.
Reviewed Aug. 17, 2008
I bought a Jeep Liberty in 2004 and during the last 2 years 3 out of 4 windows have quit working , Today I went out to my Liberty and the passenger rear window was part way down. I turned on the ignition and the window motor made a grinding sound like the other 2 that are not working . I have looked at the recall information,there is nothing listed. I frrl that there should be a class action law suit against Chrysler over these windows problems , I have researched and found that they are aware of this problem and will not do anything to remedy the problem.
I have used tie wraps to hold the windows up. I will not pay for motors or part replacement untill I plan to sell this Jeep Liberty.
Reviewed Aug. 17, 2008
This is my second time replacing my window regulator in the last 5 months on my 2004 Jeep Liberty. Not to bad based off of some of the complaints I've read on this forum. So are we ever going to see a recall/class action lawsuit on these defective window regulators?
Reviewed Aug. 16, 2008
In May 2008 the steering column bracket on my 2001 Jeep Cheroke broke off resulting in my not being able to steer the car. Fortunately I was in a parking lot and not on the highway. The car had to be towed to a garage. As of today, August 15, 2008 the car is still waiting for the bracket from Chrysler. After placing MANY, MANY calls to Chrysler I've been told the part has to be made by their supplier and they have no idea when that will be.
I've been waiting 3 months now, paying for a rental car on my own with no idea how long I will have to wait. It is very frustrating not to get any kind of answers the only thing they can tell me is to just wait for the part to come in. Any help to resolve this issue would be appreciated.
Fortunately the car did not crash which it would have done had I been on the street when it happened. So far I've had to rent a car for 3 months not to mention the aggravation of having to call Chysler every couple of days for a status update which is always the same. Not available.
Reviewed Aug. 13, 2008
The news in past few months about Jeep Commander SUVs stalling out is nothing new. I have 2003 Jeep Liberty - same exact problem. Dealers don't fix it - they just replace sensors which appears to be the middle of the problem. Somethign is causing either wrong fuel/air mix or short circuits and sensors are failing (in my case - 3 seqentially in past 3 months - can't be right for car with 60K.) The computer module is thought to have thermal damage and needs replacement - big ticket for Chrysler for all those Jeep customers. As problem worsens, stalling occurs at higher speeds with same loss sterring, brakes as Commander. Some cases where all 6 ignition coils burned out as result of prolonged failure to fix problem.
Reviewed Aug. 9, 2008
own a 2004 jeep liberty the window regulators have been replaced 15 times since it was new.they have no reason for me justbring it back each time happens all the time i have the jeep part warranty for one year on each part so it covers the windows but now my front window broke again its been a year and one monthg and they want me to pay for it.
isnt there a lemon law or recall? once or twice i can understand but 15 times i have been there three times already this year.what do i do? i bought the car with 12 miles on it and i shouldnt have to deal with this .am i being taken advantage of because i am a woman? the service advisor blows me off and saysit happens
i have missed alot of work for this because they dont even offer to come get it from my work. its the least they could do.
Reviewed Aug. 7, 2008
Purchased vehicle in 2004 in Dec 2007 passenger side window dropped and stopped working. Not 6m later while driving I went to let up drivers side and heard a loud pop or exploding noise. The window slid down into door.
Will have to pay to get both sides repaired now. Had to drive on 99 degree day with window down with my kids in back seat. Why is there no recall on this? I just read about same thing happening to someone else- both doors-- on the main page of this website.
Reviewed Aug. 4, 2008
My 2006 Jeep Commander was involved in an on accident on I-40 near Statesville on 3/29/07 with an intoxicated driver parked in the center of the highway after having beed tangled in the cable barrier. The other driver was charged with DWI and lane violation. State Farm recommended Bell and Howard as their preferred provider for that area. There was $14,884.37 damage done to my vehicle. Bell and Howard preformed the repairs. Before accepting my vehicle I had State Farm send an appraiser to verify all repairs had been preformed in an acceptible manner. I was told everything looked good.
I drove the vehicle for 16 months with wind noises from the previously damaged passenger side front and rear doors and wind noise from the winshield. During that time I returned it once to the body shop to only have it come back with worst noise.
On July 1,2008 I had a third party investigate where the problems were. It was discovered that the doors could not fit properly due to bowing of the front and rear pillars.
Upon further investigation it was found that many structural welds had been done and not primed and painted as required by the maufaturer but most shocking and dangerous was that the passenger side front frame rail had been sectioned and steel welding into the area where the frame rail had been damaged. This is not allowed by the manufacurer. Their only acceptible method to retain their designed crumple zone was repacing the frame rail.
On July 3,2008 a State Farm adjuster inspected the vehicle and would not allow it to be driven, deemed it unsafe to operate and wrote it up as a total loss. Basically I operated an unsafe vehicle for 16 months because of unethical and dangerous hidden repairs that compromised the crumple zone/ safety restaint system of the vehicle. The dealership/body shop seem to feel that wasn't a problem and basically thumbed their nose that I was owed anthing by their incompitence.
The amount that State Farm paid was less than the payoff, I incurred rental car fees, drove to and from the third party inspector's shop numerous times and had other out of pocket expeses that the dealer/body shop refused to pay. My biggest concern is how many other vehicles and families has this shop sent out the door with unsafe hidden repairs
Reviewed July 29, 2008
I bought a 2006 jeep commander and have had many problems with the control panel and computer system., Last time-still in shop day 5 car stalled completely while traveling 55 no lights no nothing. Dangerous. The Jeep dealer in Maine where it was towed while I was on vacation said he wouldn't even drive it not knowing if it will do it again. Chrysler needs to own up to its [poor] work and take the vehicle off the road.
I have had to borrow and rent cars every time the car goes into the shop. I am paying 50 bucks a day while Jeep still tries to figure out what to do. I am still paying my whopping car payment without driving it. Thank God on this stalling event no one was hurt.
Reviewed July 29, 2008
I purchased a preowned certified 2006 Jeep Commander in June 2008. A few weeks later while on vacation in Baja California, Mexico my brakes failed while exiting a main highway and the vehicle skidded into a ditch. While researching Commanders online, I found that in 2007 a recall was issued for the break system.
I contacted the delearship to ask why this recall had not been performed prior to selling this certified vehicle. I was given a verbal apology, told to take the vehicle to any Jeep delearship to perform the recall fix and call Chrysler's 800 for any further system. I called to file my complaint and was told by an outsourced rep located somewhere in Asia that Chrysler could only be responsible for the recall fix and no other damages.
I had to to repair approximately $950 in damages and nearly $800 in towing. I can provide a receipts upon request.
Reviewed July 28, 2008
Jeep Liberty Window Regulator 2006 ALL 4 windows have had to be replaced $100 deductable total of $300 ( 2 done one time) is there a class action lawsuit for this?
Reviewed July 24, 2008
Have to take my 2007 Jeep Cherokee in five times for service. Went without a car, had to take time off work, inconvenience others for transportation.
Reviewed July 22, 2008
I Love my jeep and I can't afford to replace the engine $4500.00 is what it will cost. And to top that off its hard to find an engine due to the fact they are bad. I have had a lot of vehicles and I never had to replace the engine. This is ridiculous! Im up against loosing my job! Because my job depends on a vehicle, Has anybody else had a similar experiance
Reviewed July 21, 2008
I bought a 2007 Jeep Liberty and within two months, my driver side window broke, the cable broke. Went in and got it fixed, again with the passanger front side window and again a few months later with the driver side passanger window. Now at 36,480 the driver side broke again. No one wants to fix it at the dealer (I didnt buy the X warreny) and now I have to pay for it. I'm just upset that this is a know problem and nothing is being done about it.
Reviewed July 20, 2008
I bought my Jeep Liberty brand new in 2005. My first big life purchase. I have had it for 3 years and have put 71,000 miles on it. A few weeks ago, the engine light went on. Took it in for service and they say that 3 coils on the left side of the engine broke. Cost to repair $2000. They repair it, only to find that the noise did not stop. They must now go back in to determine what the noise is. Now, they determine that some other engine part has broken and the cost to repair that is $5800. Total $7,800. For a car that is only 3 years old, it should not be having these problems. I called the 1-800 number for help and was pretty much told that I was on my own. I find this to be very poor service and a very poor quality car. When I bought the Jeep I expected to have it for a long time. Now, I am stuck with a $7,800 repair bill and still owe $10,000. I will never again buy a Jeep. I am paying on a car that is not driveable and has been in the repair shop for 26 days. Other dealerships stand by their cars, why doesn't Chrysler Jeep???
Reviewed July 19, 2008
My Jeep 2003 has had numerous issues with it, including the transmission failing & 8 recalls the dealer NEVER notified me of. I found out about them when the transmission went out - it stalled on the freeway. In may the power steering fluid pump & a hose broke and it cost me over 1K to get it fixed. I'd only had the car back for a couple of weeks & only driven it 3 times when it died on me again. This time it was on the freeway during the morning rush hour. There was a clunk, a grinding noise & then all of my lights came on & the vehicle lost all power. When it was towed back into the service department at Hayward Chysler Jeep , they told me there was a sensor in the transaxle that needed to be replaced. About an hour later they called me again & tried to tell me I also needed to have all of my spark plugs & points replaced at an additional cost of $800.00. I told them no, a sensor going out should have nothing to do with my spark plugs. We went to pick up the Jeep & it barely made it home. It shakes & dies & is now un-driveable. I still have 2 yeras of payments left on this lemon & I will never buy a jeep again.
Reviewed July 18, 2008
Chrystler/Jeep needs to take some accountability for this! I have now had to take my car in to the shop twice to be left there all day for these repairs. Once the window breaks, while I am waiting for a service appointment, I have had to leave my car unsecured with a window down, parked on a public street, when I go to work, putting me at risk for theft or damage.
Reviewed July 15, 2008
About 40-50 times my jeep has lost power and made grinding noises and I have had to pull off the road or Freeway. Once I stop I am able to start up agian with no issues for awhile and then after bfrom several miles to many maile it will happen again. I took my jeep to the dealer (Don A VEE) in October 2007 and they say they replaced some faulty comuper parts. but some after that it started again.. after several month the power loss is / has gotten worse . I took the jeeb in today on 7/14/08 and the dealer replaced some parts call computer flasher new 2007 parts. I am very concern that this issue could cause some danger while driving soon
Reviewed July 10, 2008
I own a 2007 Jeep Liberty. On July 8, 2008 I was stopped at a stop light, when all of a sudden my car accelerated, crashing into the car in front of me, pushing her around the corner. I had both feet planted on the breaks and the car would not stop for about a half a block. I had the vehicle towed into Baxter, because I wa afraid to drive it. They told me that they had to reprogram the electronic throttle control. I have pulled articles off of the internet, where there are numerous stories about this happening. The lst article was December 2007, that states the NHTSA identified no indication of a safety defect trend that could cause unintended acceleration in these vehicles. I have not gone back to pick the car up yet, but I would like to know if if anything at all is being done against Jeep, and if they are looking into the problem. Can they guarantee me that this will not happen again, and maybe kill me or someone else. If someone could just let me know if the NHTSA is going to look into this again or is currently looking into it I would appreciate it.
Reviewed July 9, 2008
I am filing a complaint over my 2006 Jeep Commander Limited, 4.7L. The stalling issue discussed on this website is affecting my car as well. The dealer has looked at it and has found no solution. All they tell us is it is a result of poor design. That is unacceptbale, my wife drives this car and her safety is at risk. Even one of the repair employees laughed it off and said, oh it happens to me all the time, it is kind of fun. Fun for who? I am so angry and working to pursue a lemon law case.
Reviewed July 4, 2008
My Jeep will not start. The key sets off the anti-theft device, even when unlocking with the key instead of clicking. I took the car to Walden Motors, they kept it for three days, and could not find anything wrong with it. I drove it home and the next day drove to work. That afternoon, the anti-theft device again kicked in. Prior taking it to Walden's, I took it to my local mechanic who hooked it to a computer and diagnosed the problem as being with the anti-theft device. Why can't Walden Motor's do this? What do they have to replace to fix my problem.
Reviewed July 2, 2008
My husband bought our jeep liberty 08 in march and a few days ago it went crazy when I went to start it. The engine started but the windshield wipers would not shut off, the lights wouldnot turn off the car would not shift at all. I called jeep and had it towed. It's been 3 days and they don't know what's wrong yet. They won't give me my rental car I need till they diagnose the problem. They also have 30 cars to fix and one tech. My husband and I and our 4 year old all share 1 car, now what do I do?I don't have extra money to pay for a rental. I purchased extra insurence for a rental in this type of situation. Also as soon aswe left the lot wth the jeep we found out there were problems. The rear windshield wipers did not work, There is a leak in the rear trunk area inside,a leak in the windshield that lets air and noise in, and the transmission jerks sometimes. It is made like junk.
Reviewed July 1, 2008
My 2006 Jeep Commander stalls all the time. It started when I would make a turn and progressed to also when i am stopped at a light and sometime I am just unable to turn it on. I also have all the lights on my control panel turning on all the time.
Reviewed July 1, 2008
I have a 2002 Jeep Liberty. I bought it new. The first thing to go down was the windows control panel, that was replaced before the warrenty expired. The second to go was the arms that lift the drivers side window.This cost me 400 dollars to repair. Now it's been 2 months and the passager side window broke. I take very good care of my Jeep. I only have 42,000 thousand miles on it. I'm the only one to drive it and there are no kids to cause the damage as kids will do. The CD player went down at about 30,000 miles. I love driving my Jeep but I have never had these problems in any other car at this early stage. As of today I would NOT recommend that anyone buy this product.You should tell your workers , if they want job security, how about making a product that will last , at least, 50,000 miles. For the price I paid, I should get a much better product !!! I don't think I will ever buy another american made car !!As far as your extended warrenty, the price I paid for it ,your regular warrenty should cover this. I know to you I'm just another whinner!! A very disatisfied customer !
Reviewed July 1, 2008
Purchased a new 2006 Jeep Laredo in 2006 and have a problem with the airconditioner that has been repaired several times but still does not work properly also problems with the transmission and premature wear on tires.
Reviewed June 26, 2008
My 2004 Jeep Liberty won't start. It is on totally random occasions and seems to have something to do with the security system. We purchased the Jeep in March 2008 and this problem started 2 days after we drove it off the lot. We purchased it from a Hyundai dealership and they thought the problem was the starter so it was in the shop for 4 days to get that fixed. The next day I drove around to do some errands and at one of my stops it wouldn't start again. You turn the key and the starter clicks and that's it the screen below my speedometer then says done. Everything else in the car works (radio, windows etc)so I called the dealership again and they arranged to have a tow truck come get me. While i was waiting for 20 min. I tried again to start it and it worked, so I drove strait to the dealership and wanted to show them the problem but of coursr it started fine. i insisted they keep it till it was fixed so they sent it over to one of the local chrysler dealerships. They had it for 2 weeks and would try to start it and everything was fine, I told them some of the things that seemed to trigger the problem bt none of that seemed to work either. Eventually the mechanic asked if he could take it home over night to see if it would do it, sure enogh he was late for work the next morning because of the issue. They figred it was the computer module and a week later i got it back and it seemed fine. until about 2 weeks ago it started again and it is getting more and more frequent now too. Another odd thing that is happening this time is when the key is not in the ignition you can still open and close the power windows, but only when the car won't start. Anyone else having this kind of issue??
Reviewed June 25, 2008
My 2005 Jeep Liberty has had TWO new water pumps, a new speedometer, a new radiator, new radiator reservior, and isnow in the shop for a new differential, new air conditioner pump and e brake. All this before 50,000 miles. It is an absoultue piece of junk. This is supposedto be ourreliable vehicle. I would recommend never buying a Jeep! OUr local mechanic (who I cannotbring yth car in for warrenty work) also said Jeep vehicles are unreliable.
Reviewed June 17, 2008
Driving my 2002 Jeep Liberty to the Atlanta airport. The oil light came on while I was on the surface roads of the airport. Within 3 minutes of the light coming on I lost all steering and the car died. Called the police, had the car towed to my service station. The station owner said that he believed that the oil pump broke and that is what caused the engine to die. I called Chrysler and was told to have it towed to a dealership which I did. After having my car for 4 days got a call from the dealer saying that the chrysler adjustor had denied my warranty claim due to sludge in the engine. My claim was denied despite the fact that i had a 7 year 70,000 mile powertrain warranty and the car was 6 years old with approx. 57,000 miles. Chrysler than tells me it will be around $8700 to have a new engine installed.
Reviewed June 15, 2008
Today was the last straw. My manager was almost killed by a jeep surge as we call them at the car wash i work at called PDQ. I am 18 years old and almost witnessed the death of a manager. She was pulling a jeep off of our track and because we keep the cars in neutral as they are washed, put it into drive as usual and was suprised by a sudden surge. She avoided cars in our 2nd lane of cars (we have three) and pulled to the 3rd lane surging out of control out the garage door, over a large curb with grass, into a busy road, across the curb across the street ending up in the parking lot (about 150 yards for the building) before getting it to stop. At PDQ we take strong action to make sure we are safe when it comes to jeeps. We must call over the intercom when one is in the building and turn on the hazard lights before driving. Only managers are allowed to drive. This was not the only PDQ incident. In another WI store earlier this winter, a girl pulled the jeep off of the track and quickly shot over to the intended 3rd lane smashing into the car in front of her, totalling it, pushing it through the glass door out to the parking lot totally both cars and nearly NEARLY killing a young woman by a hair. Imagine the number of young teens that must witness near DEATH and INJURY experiances. Horrible. Today was the day i decide i need to do something about this. Jeep and Highway control say nothing is wrong and that is COMPLETELY WRONG. If other models were crashing into walls at local car washes (even though some accidents/driver related do happen) were other than jeeps? i may not question it so heavily. this needs to stop. if anyone can help, please contact me.
Reviewed June 15, 2008
I have owned my 2007 Jeep Commander for about ten months now. The problem I have is when my knee bumps the bottom of the ignition key (turning it to the left, & shutting the vehicle off) which is unusually located at the bottom portion of the console (I guess this vehicle wasn't meant for tall people). When this happens the vehicle immediately shuts off, causing the power steering to shut off as well. This has happened four times now. The last time it happened was Thursday, June 12, 2008 around 11:15 am. I was driving my 1 year old son to the babysitter's house. My knee bumped the key as I was approaching a turn, shutting off the vehicle/power steering, so I kept going straight, and nearly crashed. Luckily, I slammed the brakes and stopped just in time. After this incident I realized how serious the problem really is. Although I have to drive it at the moment (backwards, so I can't afford to trade it in), I have become leery and uncomfortable with my Commander because of what could happen to my child, me, or someone else if (or rather when) this happens again. I am now constantly trying to stay aware of where my right knee is at all times. Instead of reporting this to my dealership (I know they can't do anything about design flaws). I have decided to go straight to the NHTSA and consumer affairs. I just found out that tons of people are reporting that their Jeep Commanders stall without warning. I wonder if they will realize that it is their knee bumping the ignition key that is the problem. I really need to find an attourney who can help me asap, please!
Reviewed June 14, 2008
I live in the Bahamas and I have been having a serious problem with my water pump. I have had to change it 3 time since last year to present. I am aware that they now sell refurbished parts, so the last time I bought a brand new water pump from Bahamas Bus and Truck in Nassau, Bahamas and it has to be changed again. What is going on. Why does it keep failing.
Reviewed June 14, 2008
I was driving down the road and I was unable to accelerate my 2007 Jeep Commander. I looked at the gas gage to find out that it said it was on E. I thought that was odd because I had just put 30.00 into the gas tank. I was passing by a gas station and turned in real quick. I then noticed my gages that told me the outside temp was black and all other electronical things were off. Then as I was turning into the gas station the power steering locked up on me and I almost ran directly into the gas pumps. I slammed on my breaks and was able to stop in time. When the power steering locked up thats when I realized the car had just turned off pervious and it wasnt the gas. I put the car in park, turned the key all the way off and restarted the car. The car started right back up again. This is only one of a few problems Im having in regards to the car going out of control.
Reviewed June 7, 2008
at about 37000 miles i was hereing a noise when i would brake, i took it to the dealer under waranty they had to replace the whole front end, this 2005 grand cherekee had never even been near the woods or any rough terrain. at about 52000 miles the front rotars warped and had to have them replaced at my cost of 400 dollars. also at about 44000 miles the starter went on it, had to have it replaced. and at about 56000 miles one of the transmission cooler lines began to leek and had to have it replaced. so far if its any consolation it only stauled out one time. oh and one other thing at about 48000 miles i had new tires put two days later all four tires kept loosing air i had to stop and put air in every two days. I took it back to where i bought the tires and after taking the tires off the aluminum aloy rims I was told that a bumpy rust had built up inside the rims where the tires get there bead to seal off the air. they had to wire brush these rust bumps down the best they could and apply a rubber adheisive around the inside of the rim to make the tires seal properly. And there was also a high speed balancing problem because off these terible factory jeep rims. Its ashame that crysler gets away with making a piece of junk and pawning it off on consumers and nothing is done about it. I work hard for what i have, but i cant afford to get rid of this jeep and buy another dependeble vihicle, so i suppose im stuck with this garbage grand cherekee until i can afford to sell it off and buy a dependable vehicle. I will never buy another crysler product again the rest of my life after i get rid of this junk Im stuck with for now.
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Reviewed June 3, 2008
Junk. That is what Jeep produces...Junk. I have an 03 Liberty. The O2 sensors have already gone bad...that's a big chunk of change and an engine light that won't extinguish. Also, my left rear door window just decided yesterday to FALL OFF THE RAIL. Have you ever heard of a Toyota doing this ? NO YOU HAVEN'T. I pray for the day that Jeep goes out of business. The free market will correct things and those criminals will be out on the street. DO NOT BUY JEEP PRODUCTS !!!!
Reviewed June 3, 2008
2nd time in 10 months that the drivers side window regulator malfunctioned. The window just drops without warning. The first repair was covered under warranty. The second repair is not. They "reduced the cost" from $450.00 to $152.00 after acknowledging that the part is defective.
Reviewed May 30, 2008
Since purchasing my 2006 Jeep Commander from this dealership NEW two years ago, I have had countless issues with random stalling while the vehicle is in operation. I have had the vehicle into the service department for days on end, many times only to be told there is nothing wrong. I was nearly killed when the vehicle stalled while travelling out of state with my children on a highway in central Oklahoma,during a rainstorm and going about 70+ mph. I was stranded out of town. When I finally made it home days later. The dealership laughed it off and said I must be hitting the ignition with my knee.Most recently, they made me feel like I was just being a hysterical female when I said I did not feel safe in the vehicle and would not drive the car on the highway to bring it in during the last reported incident. I then tried to contact Chrysler about the Lemon Law and they only responded with a form letter- saying they were sorry to hear of my inconvenience,blah, blah.....! Today,a friend sent a link to your story about this safety recall by Chrysler. I have been ignored for 2 years and have never been notified of this....Considering, I refuse to drive on a highway with my children in the vehicle- and have had to live this way AND until some day when I am not upside down in my loan to trade it in (if that is even possible with its issues)I am incredibly unhappy that they have now taken a select few vehicles and issued a recall. What about the rest of us 2006 Commander owners who have been fighting this losing battle - and risking our safety for over 2 years now!Any help or advice will be greatly appreciated.
Reviewed May 29, 2008
I purchased a 2004 Jeep Liberty Limited. I drove the car for three weeks with no problems. One day as I pulled into the driveway of my aunt's home the jeep suddenly accelerated and ran into her vehicle. Her vehicle then ran into one the bedrooms of the home knocking a sleeping family member out of the bed. I sent it to be inspected at a local Jeep dealership/body shop and they say that "there is nothing wrong with the Liberty." I find that hard to believe after reading complaint after complaint regarding Jeeps and sudden acceleration. My aunt's car was totaled and she has major damage to her home. I and my family member were injured in the accident
Reviewed May 21, 2008
I purchased a 2008 Jeep Patriot (brand new). I've only had the vehicle three weeks. The head liner in the vehicle is loose and slaps/vibrates violently against the roof of the car when a window is down. It first started with all the windows up except one rear window. It sounds like a helicopter is flying inside the vehicle. After a week of driving since I first encountered the problem, it has gotten worse. It now does it with any window down to varying degrees, depending on the window and how far down it is placed.
The noise and vibration can be stopped by holding upward pressure on the head liner. I have gone back and forth between the dealer and Chrysler's customer service for over a week now. I was told that they all do it and that it is a design feature, it's normal. I have been back to the dealer three times and spent countless hours on the phone trying to resolve this. I have been told that Chrysler will not fix it and that I can pay to have it fixed if I want to (brand new car, lifetime warranty).
Reviewed May 14, 2008
i purchased a certified pre owned vehicle on 4/7/08 when i got in the car the check engine light was on as well as the fuel light....yes, they gave me the truck with no gas. they took me to their mechanic right away and he put the light out and said it was probably because it was sitting fo a while. on 4/10/08 the service engine light came on again and i brought the truck in for service on 4/11/08 i was given a loaner car and was stuck with out my new truck until the night of 4/15/08 they also lied about the tires that were on the truck when i bought it......they said the rear tires were o.k, but when i went to a local service station they said there was no way it should have passed a new york state inspection and the dealer should not have sold the car with those tires. when i picked up the car the service engine light was out but they didi not change the tires. i had to come back after work on 4/17/08 to get the tires replaced. all was good until 5/2/08 when the drivers side speaker started cutting out and coming back on when i made a turn......then i noticed after it rained that there was a puddle of water under my rear seat and the carpet was soaked...i made an appt for service and was told that they have a leak specialist there every thursday to fix the leaking cars. i brought my truck in for service on 5/8/08 to fix the water leak and also replace the third brake light housing that had a slight crack in it.....very hard to see. i was told i would get the car back the same day and then they called me later and said their leak guy could not fix it and they had to send it out and i should be able to get it the next day (friday) friday they called in the late afternoon and said i would get it back saturday. saturday i called and was told that my truck was in the spray booth because the roofline had to be tweeked and the roof had to be painted. monday came and nobody called me so i called again on tuesday and was told it was ready and i could pick up any time. i went there after work and the job they did was unacceptible.....the truck had 2 new scratches on it...my brand new bedliner that cost me $675.00 was covered in some kind of dust from the body shop as well as my carpet along with footprints, a lucky five dollar bill that i had in a storage compartment was gone, and the third brake light lens that was replaced was sitting flush in one side and sticking out 1/4 inch on the other. i went back inside and got jake and he got the autobody guy. the autobody body guy said it must be from damage done prior to me buying the truck.......but the original light was completely flush. he said the only way to properly fix it was to cut out that section of the roof and replace it. i said that the work was not acceptable and refused to take the truck. i was put in anothe loaner that is covered in dog hair and was on my way. this all took place on 5/13/08 while all of this was going on i had tried to get in touch with chris the sales manager and he has not returned my call. i called him on 5/10/08 and he was not in....i spoke to robert figat the finance maqnager and he said he would give the message.it is now 5/13/08 and still have not been contacted by chris. please help me!
Reviewed May 8, 2008
I have a 2006 jeep liberty, this vehicle is nothing but junk! Looks wise it is great! Love the jeep, been a faithful customer, but bought this one new, expecting no problems and that is all i have had! The vehicle DIES at various speeds, doesn't seem to be triggered by any one thing, dealer has had in it several times, tells me nothing is wrong, have small children, this vehicle is not safe. Dies at all speeds, times and road conditions. I have called Chrysler Customer Service and they tell me to call the attorney generals office, who tells me to file a lemon law claim, which Chrysler won't recognize! They won't talk to you on the phone to resolve the claim, they simply hang up filed a claim with national transportation safety board the claim # is 10226959. WE need to get the word out so jeep will solve this problem before some is seriously injured or killed!
Reviewed May 6, 2008
Problems with stalling when driving.Everything just completely shuts down and I am unable to steer and have to re-start the engine.This has happened 3-4 times now and the dealer says there is nothing they can find wrong with my vehicle.It happened again today while in a parking lot.
Reviewed April 30, 2008
I have a 1997 Jeep Laredo that I purchased over 2 years ago from a used car dealer. The stalling problem started around January 2008. At first it just stalls when on idle or when turning. Now it is stalling while driving on the freeway/highway. I was going 60mph on the highway and it just died. We have changed the crack sensor, the oil, coil, cap and rotor, transmission fuild. Oxygen sensor was changed a little over a year ago. I don't know what else to do. I have brought it to the mechanic 2x and he can't find the problem. No warning code shows on the dash. I searched the web and discovered I'm not alone. It is now April 2008 and I'm scared to drive my car. What can we Jeep owners with the same problem do? There must be something we can do to get Chrysler to fix this problem. There is a recall but it doesn't cover the year of my car.
Reviewed April 28, 2008
I have had my jeep in and out of the shop in regards to it stalling all of a sudden.Each possibility proposed to me is not a sure fix and very expensive.Also the lights in my jeep like to dim out some times when I am driving.My anti loc brakes are down also now and I can only use them as reg. breaks. All of these things are very dangerous to me.It is my only vehicle to drive so I use it. I have read about other jeeps stalling. This needs to be addressed.
Reviewed April 26, 2008
I purchased my 03' Jeep from a dealer in 06'. I bought it at what i thought was a very fair price(now i know why). Almost immediately, i had problems with the fan relay switch.Which by the way is under the passenger side headlamp, which is about 2 inches from the fender side of the of the headlamp cavity in the middle. This is important information because the part itself costs about $35.00 and the dealer will tell you they need to take the whole front end of the car apart.They do not need to rip the car apart.They fix the problem in 10 to 15 minutes by drilling into the headlamp assembly like I had already mentioned before. Then they charge you BIG money in labor to have your Jeep sit in the back of the lot all day.DO NOT FALL PREY TO THAT SCAM. My buddy who is a mechanic told me that scam when I had him change my relay. The alternator stopped working and my battery died about two weeks later and that was even more money about $300.00 down the drain.The tires need to be filled back up every 2 to 3 days because the cheap aluminum oxidizes and creates a hole between the tire bead and the rim for all the air to escape(that is annoying) about 4 months later the entire cooling system failed and litteraly exploded in my car.I ended up replacing the radiator,the dumb fan relay AGAIN,heater core,and the thermostat to the tune of $2000.00.I replaced the radiator on warranty from the initial explosion twice and to this day,a solid year later the thing still leaks.the mechanic will warranty the radiator but wants to charge me for the labor. I believe they get paid by the company to do warranty work so i wont let them touch it again for that reason(I think the mechanic is lying to me about the supposed charge) and because he has done the radiator and all its components atleast 2 times already with NO positive results. They also put in 2 thermostats and I can still hear fluids running through the heater core and that can't be good. To this very day the trucks heater blows cold air to luke warm air in the winter rendering the heater utterly useless.In the past couple months it has developed a problem with the steering(as if there is anything else that could go wrong). The vehicle no longer turns left easily. My friend the mechanic told me it's the steering shaft.We changed it and the problem was still there. That was $250.00 down the drain. Then a jeep mechanic told MY mechanic, it is the ball joints. We changed them and the problem is still better than ever.It was a good thing i changed them because They were falling apart in the sockets.Nevertheless, that was another $185.00 down the drain. Now we think we have found the real culprate. We believe it is the steering gear box.The gear box is expensive about 350.00 plus labor to install.I have also replaced a front left and rear left brake calipers because the had seazed at different times but whats another 350.00 dollars right!!!! I have huge cracks down to the foam in my leather seats,adding insult to injury I want the folks and workers at Chrysler/Jeep to know that I owned a full size Mitsubishi Montero sport for YEARS and almost 300,000 miles and I replaced the brakes,tires and oil as i should and replaced the alternator at about 250,000 miles. I will NEVER purchase another cheap jeep EVER again or an American car in general.I will be going back to foreighn cars. What a collosal disappointment this has been oh by the way MUCHO expensive
Reviewed April 26, 2008
I bought a jeep liberty in full by cheque and the same day I began to have problems with the car there was smoke coming out of the back wheel,oil was leaking from underneath the car,the c.d. player was making a weird noise.so I called the dealer and told him I want to bring the car back and that I want my cash back and he won't do it unless I leave him with $4,200 and I paid $11,5000 for the car.
Reviewed April 24, 2008
I bought a 2003 Jeep Liberty in March of 2003. Since that time, I have had it in to the local dealership to have the back window regulators replaced six times. The last two times have been after the warranty expired and the dealership has given me a hard time about replacing them for free. There is an obvious problem with them as my back windows are never rolled down, but the window just falls into the door. I have looked on the internet and discovered that other Jeep owners have the same problem. I have called Chrysler and they say there is nothing they can do for me until it happens again and then they might recommend a partial adjustment to help me pay for the repairs. I requested something in writing stating that Chrysler would pay to have the window regulators replaced for the life of the vehicle and they said they would never do that. Chrysler should have to fix the defective part and have a recall on all models affected or a class action lawsuit should be filed on behalf of all vehicle owners with the defective window regulators.
Reviewed April 15, 2008
I bought a 2002 Jeep from this dealership on April 9,2008 after examining the vehicle and being given the oral assurance that the car had been thoroughly checked out by their mechanics and there were absolutely no problems with it. The car looked very clean and drove well. I noticed a sound in the engine which I asked to have them re-examine. The GM agreed to keep the car overnight and have repaired any problem they found. Bob reported that the problem had been something to do with an oil sleeve and that they had replaced it. We picked the car up the next day (the 10th) and drove it home. Later that day I noticed a HUGE oil spot on my driveway. I reported this immediately to the dealer and was told to bring the car in on Tuesday (the 15th). Upon doing so we were told they could do NOTHING to remedy the problem. They refuse to do ANYTHING to make the vehicle driveable. In short, I am now stuck with a repair bill for $1100 for a new radiator( which had not been disclosed as being cracked) and a rear oil seal replacement.
Reviewed April 7, 2008
My husband bought his 2004 Jeep Liberty brand new. He bought it for the durability of the Jeeps. We just had it in for inspection and they now tell us that the underside of the Jeep is rusted through. The mechanic asked my husband if in has been sitting in flood for over a year. The Jeep has never been in a flood nor have we been off road with the Jeep. We called the dealership where he bought the car and they are telling us there is nothing they can do.
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Reviewed March 25, 2008
After having this vehicle for less than a month the check engine light comes on. I took it to Autozone for a diagnosis. They told me it was a computer memory checksum error and had little info on the particulars. I then took the vehicle to the dealer. He looks at it and then says he is going to have to keep it until the next day. I call the next day and am told that it needed a new ECM, they were on National Backorder and it would be at least a month before they would have one and then there were no guarantees on that. Amazingly enough I could find them on the internet for 115 bucks used and 320 new. I told him to put it back in and call me when he got the part (the vehicle still drove fine). I was told he could not allow the vehicle to be driven as it might be polluting!! Obviously this guy just did not want me getting service elsewhere. So it indeed took a month to get the ECM. Why are companies allowed to sell vehicles that they cannot stock parts for?? I thought there were consumer laws about this. The next issue arose when we left a restaurant before going to a wake. Had the whole family with, got in and the key would not turn. The dealer is closed (I bought the worthless service contract) so I call a locksmith. He tells me that the lock cylinders are junk, have been since 1996? or so and he services 2 - 3 per week in the Fort Wayne area. He replaced mine with an improved after-market version but he says Jeep still used the defective ones to this day. To make matters worse the service contract people refused to pay the 160 bucks because they said I should have called them and they would have sent a tow truck to take it to the dealer for repair in the morning. I told them that we would have been stranded 50 miles from home. He implied that was not their problem. I guess the biggest beef I have is the fact that they MUST know there are both design and material planning deficits and they refuse to do anything about it. As a matter of fact, they just keep right on using the junk parts.
Reviewed Feb. 13, 2008
06 Jeep Commander in for same problem 6 times at San Juan Capistrano Dodge/Jeep/Chrysler for getting stuck in 3rd gear, surging, stalling and a variety of other issues. The last time they tried to fix it, it is working better, but I still have the stalling and surging issues.
Reviewed Feb. 13, 2008
'06 jeep commander - (1) stalls intermittingly during turns which are both from moving and stopped positions. many have occured during a u-turn from a stopped position. (2) has a rough idle, which at times is more severe than others, but has never died - just shook severely a few times. it intermittingly acts as if if is going to loose all power. this can occur several times in one day, 1 time during the day or not at all for 1 or several days in a row. there is no set pattern. it occurs during cold and hot weather, with electrical devices on or off, in park/neutral/drive, if the engine has warmed up or is still cold. (3) the original stock windshield - continuous rock chips, cracks, bullseyes, etc - replaced w/ 11,000 miles with a non-jeep brand glass and to date, the new one has only 1 star chip. i believe that jeep is not using sufficient/durable glass for its windshields (4) transmission fluid leaking from adaptor O-rings - replaced (5) rear spring seats squeaking - insulators replaced (6) excessive wind noise from front passenger side - at 22,500 miles the dealership said only normal wind buff, at 24,000 miles the dealership said it's unure where it's coming from but will start repair by resealing the front windshield and then seal it again if that doesn't work and go from there, that sometimes they need to be sealed more than once (7) front driver window inoperable - motor replaced (8) short in audio/speaker syster - radio assembly replaced (9) front driver power lock motor making noise/whining during autolock in cold weather (10) back up sensor not sounding in a timely mannor (11) alert to check/repair reverse sensor appeared during the time that i found out the vehicle wouldn't start and it had to be towed ****the vehicle is in the shop again - there for 3 days so far...not advertising a hyundai, but glad i have it as a second car, especially since i bought a jeep****
Reviewed Feb. 6, 2008
Purchased an 2003 Jeep Liberty, from above company with an to fix list, of the front end shakes, with a gradual drifting to the right, while at low speed or at cruising speed,the named company stated that they did a front end alignment which is false for which I paid out pocket to have done at a good-year garage, also a service which also was to have been down by the above, also stated I thought the brakes are in needing changing, the right rear caliper was and still in sticking with a severe heat feeling coming from the brakes,I am very disappointed even though they are not a jeep dealer they sold a jeep product. I also purchased four new tires that was quoted to as the problem of my shaking in the front end, well the shaking is still very much the issue along with the brakes, I have not owned this vehicle for six months!!!!!
Reviewed Feb. 1, 2008
My 2005 Jeep Liberty Limited has been in the body shop for 3 and a half months. It went in the shop mid Oct. They're waiting on a part from Chrysler. It's the quarter panel assembly. Driver's side. Chrysler said the part is on back order from the manufacturer. They're giving me the run around, and saying they don't know when it will be in. They won't even give me a loaner car to drive. They won't do anything for me. I'm paying for a car that I don't have. I thought they were the manufacturer. It's not an old car, and I need it back. I'm driving an old car that's about to break down. If that happens, I won't have any money to get it fixed. I already payed to have it fixed once already. Please help me get my car fixed and back.
Reviewed Jan. 31, 2008
My wife bought a 2003 Jeep Liberty Sport in 2002 from the dealer, had routine maintenance and even had the recall (see below) performed. Even though I believe it has to be performed again, the passenger front wheel sounds HORRIBLE, constantly vibrating, seems like the wheel will just fall off.. I dont think the ball joint issue is resolved efficiently. Once she reached 75,000+ miles the real problems began. The vehicle light has come on consistently for the past several months. Brought it to a mechanic, said it was misfiring and 'fixed it, - however light came on again, so brought it to the dealer. They claimed he used the wrong plugs and charged her $300+ for the same thing he did and said there was a 'carbon build-up' on the valves and would be an additional $1000 approx (didnt bother with that). Left with the light off, a week later it came on again. A separate mechanic looked at it and fixed the light said it was misfiring and was then running fine. UNTIL a few weeks ago, it started a light tapping near the valves/intake and we havent driven it for fear it was going to stall (book says the trans light was flashing which means it will lose power). Yesterday it wouldnt start AT ALL; it took several tries and eventually started slooowly. I ran it for a few minutes and performed an oil change, tried 5w-30 the preferred winter weight and didnt change, still tapping. This vehicle should be recalled. WILL NEVER BUY A JEEP AGAIN. I am going to try some additives and simple valve fixers, hoping to get it up to par to sell privately or trade for a new car. This is a similar complaint I came across on a jeep forum: The first trip showed a misfire on Cylinder 3, all the plugs were replaced. The second trip was Oxygen sensor, it was replaced. Third trip, they claimed carbon build up, fourth trip was another misfire, 5th was Air Box. We have reset it twice this weekend, going back on Monday. **Recall ID# 06V288000 - SUSPENSION, FRONT : CONTROL ARM : LOWER BALL JOINT
Reviewed Jan. 30, 2008
Went out one morning to take my kids to school in my 2006 Jeep liberty, started the jeep & clunk a loud noise occured & did not sound quite right. Had it towed to Adams Jeep for service,which is where it was purchased,was called by service dept. to let me know it was a definite engine problem & I would have to pay 4 hours of labor for them to look more in depth to what the exact engine problem was. said o.k.,at this point I could not drive it,it was dead!Service called next day & said a new engine was needed,I was given a quote of 4,900.00,I asked the mechanic if that included everything tax,labor,all parts-he said that would be the final amount.
Okayed repair & engine was ordered.Asked if it was common for engines to be replaced in a vehicle with under 100,000 miles on it-Mechanic told me no, more like a vehicle with 250,000 or more miles.Mech. called to say engine was going to take a little extra time getting it in,& was offered a loaner car at there expense(which we found out later,is just a car they keep sitting around for this kind of use.) called week later and was told jeep was ready,when I re-verified the total I was told 6,100.00. Service manager said that the mechanic that was working on the car wrote on the ticket that he had called us to let us know the engine would cost a little more.I NEVER recieved a call. When I asked to speak to the mech.,I was told he was off. After argueing back in forth for quite awhile,we agreed to 4,900.00 and tax.After hearing a sob story from the service manager about the loss he was taking by settling on the price,I believe its me who suffered the bigger loss(5,100.00)I called again to speak to the mech. the next day and was told he was still off. It was not until I picked up the car,that I had found out (by the cashier lady) that the mechanic was no longer with them.
Chrysler would not help in any way,because I did not buy the extened warranty.I explained I would have if I was told that their vehicles do not go over 100,000 miles without needing an engine.they said we were way out of the 36,000 mile warranty,and they could do nothing.(vehicle is maintained and has 88,000 miles on it,mainly highway-due to my job-bought a jeep because they run forever! YEAH RIGHT!)Have owned nothing but daimler/chrysler vehichles-but through this experiene,all the lying and feeling of being taken advantage of,I am done with, them if they go out of business from too many lawsuits they deserve it with the way they treat their customers!I would have loved to pursue this legally-but was already at a $5,100.00 loss!
Reviewed Jan. 26, 2008
JEEP COMMANDER ENGINE STALL PROBLEM. 3rd time in the past 5 months or so. Have already reported this but cannot find original paperwork. Wanted your file to be updated.
Reviewed Jan. 24, 2008
After having the heated seat element replaced due to Jeep recall, I now have a hot seat!!! Way too hot to sit on even in the low position and even after turning it off. I have asked to have it tested three different times: Told to: Sit differently on the seat, turn it off or don't use it, put a blanket on the seat. None of these solutions solve the problem that it is just too hot in one location on the right side of the seat and slightly warm on the left side of the seat. Service manager does not return my phone calls.
Reviewed Jan. 23, 2008
I purchased my 2006 Jeep Liberty, May 2006, it has approximately 21,000 miles and is still under the original manufacturers warranty. My Jeep Liberty broke down, 1/6/08, it has been in the shop since 1/9/08. The dealership has been working to try to find the problem; at first they thought it was the harness belt, however,that did not resolve the issue. I received a call today, 1/23/08, there are severe technical issues with my vehicle. The dealership has the Chrysler Engineering Department involved. I had to rent a vehicle and pay for those expenses out of pocket. I had contacted Chrysler via email; reference number 17137777 EMAIL CASE NUMBER: 1926156 I received a response back from Karrie, Customer Service Representative Chrysler Customer Assistance Center, the following was her response: Thank you for contacting the Chrysler Customer Assistance Center regarding the current issue with your 2006 Jeep Liberty. I have called Swope Dodge, Chrysler, Jeep and spoke with Phil the service manager. I was advised that they have found a failure code and are currently trying to work with their technical team to resolve the issue. We suggest you continue to work with the dealership in regards to this issue. Thanks again for your email. Sincerely. I am disappointed as well as frustrated at the lack of concern and unwillingness to accept any responsibility in reference to the defect of manufacturing by Chrysler Corporation.
I am still without a car, two weeks later and the dealership is unsure if they will be able to resolve this technical issue with Chrysler. The dealership is losing money, they have 2 mechanics assigned to this job, which would usually require one. At this point, I would like to receive the amount my vehicle is worth according to the blue book and look at purchasing another vehicle, which would not be a Chrysler product. I have the extended warranty on this vehicle as well, however, that does me no good if the vehicle is inoperable.
Reviewed Jan. 21, 2008
In March of 2006 I took ownership of a 2006 Jeep Liberty in which I paid almost sticker price for. Since the purchase of this vehicle I have had a continuing leak that has not only cause interior damage it is now cause electrical issues. The dealership keeps telling me that they will not consider this vehicle a lemon as they have not been able to find the source or opening of this leak. I followed the lemon law to a T and spoke with many mechanics. The dealership has my car for about a week every third month and keeps telling me that they can not duplicate the leak therefore do not believe it is a lemon. I over the last year and a half have had the vehicle repaired over 7 times and that is not including 2 FINAL REPAIR attempts by the dealer. I am in no financial position to hire a lawyer and feel as if the dealer should own up to this car as it's their product and do something to assist me as I have been nothing but patient with them and have followed all of their instructions.
Reviewed Jan. 15, 2008
Purchased a new 06 jeep liberty, thinking this would be a reliable vehicle. What a joke!!! In the shop 7-8 times already. 2x for engine light on,had to tear the engine down both times, supposedly same thing each time only on different side each time. Ball joints replaced 1x, heater malfunction 3x, rotor malfunction 1x, cv boot replaced ( so far 1x ). Then just yesterday I had a front end collision with another vehicle. This one a chevy blazer, with damage to the doors.My Whole front end destroyed, only front view was radiator, 2 headlights,and a severely damaged hood. Bumper was completely destroyed and still no air bag deployment. I can't wait to get rid of this disaster on wheels. I tell everyone I meet about this vehicle and warn them about my experiences. They should never be allowed to make another jeep or chrysler. My sister had similar experience with a sebring, What a piece of junk that thing was.
Reviewed Jan. 9, 2008
I purchased 2007 jeep commander 1 month ago and this vehicle has been in the shop more than I have been able to drive it. While driving the vehicle will start to jerk as though it had a bad miss. It has been to the dealership several times and once when the area service rep.was there and they tell me that the vehicle is suppose to drive this way.I had no problems with vehicle the first week driving it but since then while driving it is always in a jerking mode whether I am driving on a flat surface or on an incline. Why would anyone purchase a vehicle that drove this way is beyond me..I purchased a jeep vehicle thinking I could enjoy the ride. What a waste of $50,000.Does anyone have any idea what we all could do with this lousy chrysler product..Chrysler doesn't seem to want to help anyone..It's hard to imagine that this many people would have to keep vehicles that do not deliver what you purchase and get nothing resolved. My service dept. told us that this is how it will have to be..(not for long).we are getting advice from our attorneys and see how the LEMON LAW really works. Is it for the consumer or is it just more paperwork to be filled out with nothing done.
Reviewed Jan. 2, 2008
My 2005 Jeep Liberty Limited has been in the body shop for 2 and a half months. It went in the shop mid Oct. They're waiting on a part from Chrysler. It's the quarter panel assembly. Driver's side. Chrysler said the part is on back order from the manufacturer. They're giving me the run around, and saying they don't know when it will be in. They won't even give me a loaner car to drive. They won't do anything for me. I'm paying for a car that I don't have. I thought they were the manufacturer. It's not an old car, and I need it back. I'm driving an old car that's about to break down. If that happens, I won't have any money to get it fixed. I already payed to have it fixed once already. Please help me get my car fixed and back.
Reviewed Jan. 2, 2008
Comments: I am frustrated and disappointed about my 2004 Jeep Liberty and the Maintenance Services (and recall repairs) performed/not performed on that Jeep. I bought the Jeep Liberty when it was brand new on my 48th birthday because I heard they (Jeeps) were dependable, durable, and fun to drive--I am disappointed because my jeep has not performed as promised. I am frustrated because there are more than eight recalls on Jeep Liberties including ball joint, exterior lights, power steering, door latch, etc.--I have experienced all those problems with my Jeep plus others. I purchased my Jeep from John Elway Dodge/Chrysler/Jeep in Englewood, Colorado--now known as GO Chrysler, Jeep, Dodge. I have taken my Jeep to the same dealership where I purchased it because they offered deals on service work. However, there is a pattern at the dealership of not having the parts to make the recall repairs most of the time when I take my Jeep in for oil changes, lube, filter replacement, etc. On three or more occasions, the dealership service department insisted that it did not have the parts to make repairs (while my car was under warranty). However, when the service department finally received the parts needed to make the repairs, I was told that I would have to pay for those parts and their installation because my car warranty had expired (my car warranty probably expired in September or October, 2007). Not only did the dealership charge/attempt to charge me for some of the warranty/recall repairs, it failed to perform the maintenance work on my last scheduled visit for the oil change, etc.. that I paid for. When I took my Jeep Liberty back to the dealership service department to get the work completed that I paid for, I also noticed that an exterior light was not functioning--a recall item. The service department pretended to be remorseful about not doing the automotive work that I had previously paid for, and promised to complete it and replace the exterior light for free--I had to pay for the bulb. However, when I picked up my Jeep, I was told by the service department that it could not repair the light because the housing that held the bulb in place had become so hot that it melted the bracket that held it in place. To me, the bracket looked as though it had been chipped on the inside. The service department told me that it would cost me about $300.00 to replace and install a new exterior lens/light. The outside of the lens/exterior light/housing is not cracked but looks new. While discussing the recall on the exterior light with the service department, I was told once again, that my Jeep was out of warranty to do the work. It is bad enought that the blue book value suggests that my 2004 Jeep liberty is worth under $7,000 (It was listed at $18,000.00+ when I purchased it in 2004), now it has electrical problems, exterior light problems, power steering problems, and my clutch seems to be malfunctioning.
Jeep Company Information
- Company Name:
- Jeep
- Website:
- www.jeep.com
