
Jeep Reviews
- We require contact information to ensure our reviewers are real.
- Our moderators read all reviews to verify quality and helpfulness.
- We use intelligent software that helps us maintain the integrity of reviews.
About Jeep
Jeeps is an American car manufacterer that is best known for their sport utility and off-road vehicles. Read reviews for their models:
Visit www.jeep.comJeep Reviews
Filter by Rating
- (38)
- (24)
- (19)
- (79)
- (421)
Popular Mentions
- 4,976,238 reviews on ConsumerAffairs are verified.
- We require contact information to ensure our reviewers are real.
- We use intelligent software that helps us maintain the integrity of reviews.
- Our moderators read all reviews to verify quality and helpfulness.
Recent
- Recent
- Oldest
- Most helpful
A link has directed you to this review. Its location on this page may change next time you visit.
- 4,976,238 reviews on ConsumerAffairs are verified.
- We require contact information to ensure our reviewers are real.
- We use intelligent software that helps us maintain the integrity of reviews.
- Our moderators read all reviews to verify quality and helpfulness.
Reviewed Nov. 23, 2011
The Jeep Liberty 2.8L CRD has a flaw in its design. The EGR valve is a high failure item in the 2.8 CRD. One of the modes is set to "fail ope", with no accompanying "Check Eng" light. When the EGR fails open, unregulated air flows into the intercooler, causing complete failure, and then allowing the turbo to receive unregulated air, leading to its failure. This all happened in less then 3 miles last week, on my 2006 Jeep Liberty 2.8 CRD with 87,000 miles on it. $5,200 later the car is running, but what a bill for a poor design, with no bypass line. For wanting a $150 EGR valve, the motor was lost.
Reviewed Nov. 23, 2011
I bought my 2007 Jeep Patriot brand new. About a year later, my jeep stalled at a light. It was raining and started right away so I figured maybe some water had gotten into a hose or the engine. It didn't stall after that for another year. Since then, it stalls every time it rains! I am so fed up with Jeep not recalling their vehicles for known issues. It seems like someone has to die and a lawsuit has to be filed before they do anything to fix their problems. I am so tired of having to invest money in this car.
At around 60, 000 miles, I had to replace both ball joints. Even with an alignment my car still vibrates at high speeds. The transmission struggles when accelerating. I've had to replace all my rotors! My driver side window squeals as it is rolled up. There was a mysterious leak thru my trunk that resulted in water being accumulated where the spare tire is. Took it the dealership and they replaced the rubber gasket but the damage was already done. I service my SUV regularly so I wouldn't expect so many problems. I use fuel injection additives to make sure the fuel system is clean. I change my spark plugs on time. I never had this much problems with my 2000 Galant.
Reviewed Nov. 22, 2011
My wife went to an automated car wash. When the wash was done, she put the Jeep in drive and the vehicle took off on its own. She could not get the Jeep to slow down at all. Using all her force on the brake, she could not slow the vehicle down. She ended up flipping the Jeep several times, totaling the vehicle. Thank God there were no pedestrians or other vehicles involved. She was lucky that she was not killed. She has several broken ribs and lacerations and was badly bruised. She’s never been in such pain. I think that Chrysler needs to look at this situation very closely. It also seems that the government should be stepping in also seeing how many of these incidents have now happened. Could someone please help us with this on whom to contact about this?
Reviewed Nov. 21, 2011
The wiring that goes to all the lights are up under the dash near the brake pedal. After driving the jeep for some time, all of a sudden the lights quit working. After having it checked, the brake pedal had rubbed against the wiring and rubbed them until they completely came apart losing all connection. Therefore, the lights, signals and everything quit working. I had it repaired, but still the lights only work part of the time. The mechanic at the Dodge place told us it was a wonder it had not caught on fire.
Reviewed Nov. 21, 2011
I have a 2007 Jeep Liberty with a 3.7 engine. Last month, I had to put in over 1800.00 in engine repair because of carbon build up on the cylinders and valves. Since the time of this repair, I have been digging into this issue and have found out that Jeep is aware of this problem but has chosen not to address it. Searching the internet has produced numerous instances of the same issue I am having. I have also talked with the people at the local Jeep dealership. They also admit (unofficially) that there is a problem and my Jeep is one of many that this issue has and is happening. If you are having or have had this issue also please send me an e-mail
Reviewed Nov. 18, 2011
I purchased a 2002 Jeep Liberty in April, and I have really enjoyed it until recently. It only has 73,000 miles on it. And one day I was leaving work and heard a clunk sound. When I got home, I opened the hood and checked the oil. It was completely gone, and it was less than 3000 miles since it's last change. It started to make a rattle sound, and so I took it to two different mechanics, one Chrysler and was told the entire engine needs to be replaced. I had refilled the oil and haven't lost any since, and now I find out that this has happened to many people and Chrysler replaced the engine and model and is not helping those that need the repair done.
Reviewed Nov. 15, 2011
Ok, I have a few gripes and one really weird scenario for ya. I too have replaced the window motors on each door several times and have the problem code referring to the emission leak that cannot be found on a 2003 JGC. But the weird thing that happened was that my wife walked up to what she thought was her car and unlocked it with the key fob, and when she got it open, she realized that this was someone else’s car.
The alarm went off when she opened the door and she could not turn it off using her key fob. Now her remote will not open her car either. Funny, huh? So for the guy near Charlotte, NC with SC tags, that's why your remote doesn't work now! The car still works fine and I think I can reprogram the alarm system even if I have to take it to the dealer. Strange that we could unlock that guy's car though. I know there are a finite amount of codes to go around, but what are the odds? I'm lucky that mine works still.
Reviewed Nov. 10, 2011
This is about the 2006 Jeep Liberty recall of heater/AC blower motor. The recall was performed and the motor was replaced. After replacement, the # 1 and # 2 speed fans/blowers were no longer operable. I contacted the dealer who replaced blower motor. I was told this often happens after blower motor is replaced as resistor blows. It is not covered under warranty or recall, even though the direct cause was due to recall replacement of blower motor. The estimated cost will be $150-$200 to repair.
Reviewed Nov. 7, 2011
2005 Jeep Liberty Diesel I need a water pump, water pump gasket and a timing belt. Three weeks and still waiting. IIwas told the parts would be in December 17, 2011! Unacceptable! If I were on a business trip, I would have to leave the vehicle for 2 to 3 months? It isn't 10 years old!
Reviewed Nov. 7, 2011
I bought a 2008 Jeep Liberty. I purchased it off of the used car lot, however, it only had approximately 3,000 miles on it and had never been previously owned. I have been having problems with my driver's side window not being able to go down most of the time. Although when I did get it down, it would always go up. Finally, it stopped altogether and the switch actually broke off completely. I spoke with a person at a Jeep dealership about this. He quoted me a price for the part then let me speak with the labor department. When I spoke with them regarding the labor, the man did not have to look up the price. He knew right away down to dollars and cents. After reading about the same problem over and over, it seems like this is obviously a defect on Chrysler's part and this needs to be recalled.
Reviewed Nov. 1, 2011
I bought a 2008 Jeep Liberty and took it home for one day--it had multiple issues. The stability control was messed up and so was the brake assist. I couldn't even drive it. It was uncomfortable, to say the least. I took it back before the financing even went through. For vehicles priced this high, there shouldn't be issues. My credit took a hit because they sent it through so many companies all at once for a vehicle. I will never buy a jeep!
Reviewed Oct. 28, 2011
The steering wheel of our new Jeep Liberty is too thick to get my very small hands around. It is also made of a smooth material. This is a bad design. When making turns, I have lost my grip on the wheel on many occasions. On one such occasion, I plowed into a post. Thank goodness it wasn't a child.
Reviewed Oct. 27, 2011
While driving down the freeway in the left lane, about to pass a tractor/trailer and another vehicle plus a tractor/trailer directly behind me, my '05 Jeep Liberty suddenly fully accelerated. As soon as I passed the T/T, I cut to the right and on to the shoulder of the road while breaking and turned off the key. Once my heart stopped racing, I turned the key to the on position and noticed a new warning light. The "Electronic Throttle Control" according to my owner's manual. After about 5-10 minutes, I tried starting it again but it immediately started revving into the stratosphere, so I shut it off and called a tow truck. The next day, my husband went out and it started up fine but he isn't going to run it until it's fixed.
Reviewed Oct. 23, 2011
I bought a 2007 Jeep Liberty in 2010. The first problem was with the windows. They keep coming off-track. After months of dealing with Orr Honda in Texarkana, AR, they said they were finally fixed by replacing the regulators or something like that in each of them. Less than 6 months later, the rear driver side went out. They said that I had just ran out of warranty and it would be $330.00. Then, the driver side window went out and today, the passenger window went out. I cannot afford all of these window problem. I have had people come up to me and say, "have your windows gone out yet?" Or say, "I see your windows are wedged, I had to keep mine that way until I got rid of it". Is there somewhere I can turn to with the company?
Reviewed Oct. 22, 2011
I bought a brand new 2011 Patriot with only 5 miles on it in Feb. 2011. Before my first oil change, I had started having problems. On two separate occasions, I heard an unexplained noise almost as if my ball joint had broken and my wheel was about to fall off. The first time, it only happened for a few seconds, the second time I pulled over, nothing seemed wrong. When I got back in it, it drove fine. Of course the dealer couldn't do anything because there was not a malfunction light on.
Since then, the problems keep coming. There is a dead spot when accelerating around 50mph, I then have to mash the gas to get it past it. The transmission feels weak; the dealer won't do anything until it breaks. Then I just noticed the other day my door hinge has begun rusting already. I would expect it after about two years but not 8 months. Jeep has gone to hell since Chrysler bought them in the late 80's. I knew I should have bought a GM.
Reviewed Oct. 15, 2011
My 2009 Jeep Patriot stalls out in traffic. Sometimes at a stop, sometimes on the freeway at 60mph. In July 2011, I drove this Patriot, which I have had complete confidence in since my purchase two years previous, to Los Angeles. While there, the Jeep stalled out and I was unable to start it again. I had it towed to the Chrysler dealership in Glendale. The gentleman who helped me in the service department got my Jeep in and repaired in mere hours. Originally they charged me $100 deductible against the warranty I purchased when I got the car. That same afternoon, the dealer called and said that charge had been a mistake and that they would be sending me a check, which they did.
Less than two weeks later, however, I was in San Diego and the Patriot started stalling on me again. Rather than have it towed I was able to drive it into the dealer, though it stalled multiple times on the way. They had the car for three days and in the end, replaced the computer. They charged me the $100 deductible again, which I was fine with since the last dealer was reimbursing me. The Patriot drove fine for a few more weeks, all the way back to my home in Texas where it ended up parked for about two weeks without being driven. Then, when I was going to drive it, it wouldn't start. It seemed to be the exact same issue.
In Texas I had it towed to the original dealer I'd purchased it from - Lone Star Chrysler in Cleburne. Their service department, knowing that I was soon to depart for California again for school, was attentive and though they admitted that they couldn't get the Patriot to do the same thing, they said they'd narrowed it down to two things - one being the ignition (I remember this because I had to bring my second key to them for programming). They also charged me the $100 deductible against my warranty.
Two weeks later I'm back in San Diego where I am attending ministry school. The Patriot stalled out on me one evening on the way back to neighboring El Cajon, where I am living. The next day I was able to drive it into San Diego proper and to class. That afternoon I dropped it back to Midway Chrysler - the dealership that had worked on the Patriot previously. Midway Chrysler had the Patriot for two weeks, leaving me without a vehicle. They have repaired the Patriot but have wanted me to pay the $100 deductible before picking it up, which I am both economically unable to do and ethically just not comfortable doing.
How long will Chrysler steal the warranty deductible from me for a problem on their car that they made? This car is an accident waiting to happen - a deathtrap. Stalling in the road can and will eventually lead to an accident that will not only inconvenience people but could possibly take someone's life. I've called the Chrysler warranty number. They have told me to continue working with the dealer. I called the dealer in Texas and they originally said that if I could get the car back to Texas that they would buy the Patriot back. I'd be willing to do that at the risk of having to drive the car another 1,500 miles, but after a weekend they changed their mind. Lone Star Chrysler in Cleburne, Texas did not want to buy back the Patriot, nor have they had any interest in helping me.
Reviewed Oct. 13, 2011
There are no lights on the dash for the heating/cooling system. Now the transmission is acting up. The tack will go very high as it gets stuck in low gear. When I stop the car, turn it off and back on, it somehow must reset itself. My window controls on the driver side door no longer work in the front of the car. The seats are all badly stained. I have had this to a dealer in Warren, PA for repairs, but they have been unable to find the problems. Now, of course, my extended warranty is up and I do not have the funds to purchase another one. This car is a money pit. I love how it drives, but now I'm stuck with an unreliable vehicle that I still owe $14,000 on.
Reviewed Oct. 10, 2011
I purchased a 2005 Jeep Liberty new from a local dealer in Mesa, AZ. The day we picked it up, the water pump was found leaking and was replaced. Now in October 2011, we have replaced the water pump seven times. And as I write this, it is back in the shop for a leaking water pump. The last one lasted three months. We have had the rear differential replaced three times and it is howling again. All the window regulators have been replaced at least three times each. We are so afraid to drive this vehicle out of town. We rent one instead to go to the mountains or to travel to San Diego. Our government wants us to buy American. Why should we? The USA cannot build an auto like 30 years ago. I'm very frustrated and will never buy a Chrysler product again nor will anyone in our family do so.
Reviewed Oct. 10, 2011
The vehicle overheats and accelerates or over revs. This occurs even with the vehicle idling in park.
Reviewed Oct. 6, 2011
This is our third time with the windows failing to open/close - regulators broken, plates, etc. Last time, they fixed the driver's rear window and passenger window. I picked it up from the dealer last night, and now the check engine light is on. It wasn't there when we dropped it off. We'll have to drop it off again tonight for them to fix it. So again, I'm without a car to get around and this is such an inconvenience.
Reviewed Oct. 5, 2011
My rear passenger window has broken for the 4th time. This time, I had had enough so I contacted Chrysler to request payment for the repair. Two weeks later, and after the most frustrating customer service (or complete lack thereof) experience I have ever had, the window is still broken. I am so fed up with Chrysler. Clearly, they have a defective product on the market. They simply don't care and refuse to issue a recall. It is deplorable. I have also had to replace the transmission. And every time my battery dies, I have to get the car towed, because even after letting it charge for 30-60 minutes, the car dies the minute I put it in gear. I am making sure everyone I know understands how incredibly horrible this company is and never buys a Chrysler product. I'm sure glad my tax dollars helped bail Chrysler out. Well, I am not.
Reviewed Oct. 4, 2011
The back driver side window fell down and wouldn't roll back up. Dealership charged $240 for labor and repairs. Yesterday, the same thing happened to the back passenger window which cost another $240. When will they issue a recall on 2006 Liberty's?
Reviewed Oct. 3, 2011
DaimlerChrysler does not stand behind their lump of **. The 2002 Jeep Liberty a.k.a. lemony is a rolling piece of gutless **. Everything that can go wrong will or already did. Here is how ** up mine is. I knew how to hold back on the mileage and not drive too often. I have 101K miles now and I am the original owner. I picked up this ** in October 2002, nine years ago.
The driver's side seat belt locking mechanism (orange button) malfunctioned. The cost to repair at the dealer was $200 and it was not covered by the warranty. ** you, Jeep! The small hydraulic jack used too often to fix many flats since Jeep put ** soft Badyear tires on it. The jack is stuck in up position. The small hydraulic devices that hold the hood in open position got worn so it can no longer hold the hood open. I had to open the hood a lot.
Now, I use an approximately 2 ft. section of PVC pipe as a hood holder, which bounces around under the tiny back seat. ** you, Jeep! The breaks squeaked and wore out twice in nine years. What the **? They still squeak and it now vibrates when engaged and while stopping the **. ** you, Jeep! The radiator is made of plastic. I tried to repair it with an Epoxy but let's face it, that is risky. I had to replace it for about $400 including labor. Plastic radiator? ** you, Jeep!
The engine leaks oil now and the ** at the dealership says that the main seal ($500 repair) needs replacing. Yep, another Jeep trick underway. ** you, Jeep! I let it leak all the time and carry around an extra quarts of oil to replenish it as necessary. ** you, Jeep! The windshield blew out three times and the repairs were costly. The idiots who changed it put the rubber device in wrong so the rain leaked in and rust spots grew on the outside roof. Lets face it, one idiot can be as dumb as the engineer who designed the ** thing. ** you, Jeep!
The battery cables went loose and the battery died in 2007. ** you, Jeep! Back then, I only had about 50K miles on it. I had to replace them all at once. What a nightmare. ** you, Jeep! The stalling game started in 2008 in regards to a messed up fuel injector--cleaning, repairing, wondering? More ** from a ** team of professional idiots. ** you, Jeep!
My fantasy is as follows: I want to fill this vehicle with flaming pig ** and deliver it to the ** engineer who designed it. Then, strap his dopey ** to the bumper and slam it into the CEO of DaimlerChrysler. Back and forth, a few dozen times, should finish up what is left of the rolling skuzz bucket of bolts. By the way, I still have it, baby it, and drive it like it is "Christine" knowing at any second that it will ** me over somehow, some way and somewhere unknown, with a lengthy bill waiting to kill me again.
Not only is DC the ** company who does not care about its products or customers, but this makes me never want to get behind the wheel of any American "assembled" car, ever again. My next car will be a late '80s or early '90s VW Scirocco, or something like a semi-old Honda Accord, with under 100K miles. Used Japanese or German cars will get me around for my driving needs, when I am not on a bicycle or out walking. Jeep rewrote the book on scamming and laughing in our faces. Everything about this company is evil and pathetic to me now. ** you, Jeep and die!
Reviewed Sept. 29, 2011
To start, my father retired from Chrysler and we have always had Chrysler products. We have owned four or five jeeps, plus other Chrysler cars. My son and son-in-law both have Dodge Ram pickup trucks, so Chrysler is in our blood. Until now! I will never buy Chrysler. Years ago, like 45 years, Chrysler was known for not starting in rainy weather. Is this what you are going back to?
We bought a new 2009 Jeep Liberty and not too long after we bought it, they had to replace the whole transmission. We have experienced terrible gas mileage of no more than 14 mpg, city or highway. That is awful. We would have gotten rid of it except we four down tow it and have the tow bar installed on it. We also have a brake buddy for it.
Lately the key lock has not been working right, slow, and we thought it was needing a new battery. Then one morning, we went to leave in the car and all the dash lights came on and wipers wouldn't turn off. Then the car locked in park. We tried to figure it out for days and the dash finally said "no bus". You can't find out what that means anywhere. We finally got it out of park and drove it to the dealership. Guess what, dash board cluster was bad and to the tune of $608.00. This Jeep is only 1700 miles over warranty. We also have a 15-year-old Chev truck with 150,000 miles and never had the problems this Jeep has had, plus it gets way better gas mileage. The dealership Cueter Chrysler is the best I have ever worked with and their service is second to none. Too bad they don't have good vehicles to work on.
I think Chrysler should at least pay the bill on this because it should have never gone bad in the first place. I feel I have a lemon, and being disabled and retired, I should not have to worry about this happening on a pretty new vehicle. Please let me know if you are willing to do anything for us, or whether or not I should carry on with this complaint.
Reviewed Sept. 27, 2011
My Limited Jeep Liberty 2004 revs up when at a stop, particularly at stop signs and stop lights. This seems to be a problem with many jeeps after doing some search on the internet. The revving up has been getting worse.
In addition, I just realized that I paid for the replacement of bad ball joints on my car soon after I purchased it from Diamond Dodge Jeep Chrysler in Flagstaff, AZ. Unfortunately, I have no clue about cars and I was told that I needed a replacement which cost close to $1,000 and only later, much later to find out that I had replaced and paid for something that there was a recall for. I took it back to the same dealership for the recall and they never once told me that they were going to refund me for the $1.000.
I know I sound very dumb that I went along with the mechanic when they told me that my car needed two new ball joints and then later took it back in for a recall and only now finding out that they were the same issue. The terrible part is that I got it both done at the same dealership that I bought my car from and they did not tell me that they had the ball joints fixed already and that they would refund me my $1,000, instead, they told me they replaced the ball joints after they already had fixed it. Unfortunately, I can't do anything about it now as I've noticed that that dealership no longer exists, probably because they were up to no good.
Is there anything I can do or anything you would recommend to me to do for both of my issues above?
Reviewed Sept. 25, 2011
My 2006 Jeep Liberty rear window regulators have been replaced four times. We do not even use the rear windows so there is no reason for them to just drop while driving. Jeep will not do anything about this, and as I am seeing, this is a common problem.
Reviewed Sept. 24, 2011
My 2006 Jeep Liberty (standard) has had all four windows changed. It needed a new steering column because of a part built into the column to recognize the key (wouldn't start). Also, it needed a new transfer case, and the back window leaks into the vehicle. The shifting lever kept coming out when operating the vehicle. The jack for changing tires doesn't lift the car up high enough to change the tire.
Jeep dealer said that there was nothing wrong with the windows until they finally recalled them. I had to duct tape them up so they wouldn't fall into the frame. There was no point in locking the vehicle when all we had to do was push the window down! My windows are beginning to sound just like they did when I had to have them all replaced the last time because the glass would fall into the door frame.
I had to get a steering column from eBay because we were told by the dealer that they were on triple back order throughout the whole United States! I also had to replace the transfer case when it blew apart in my driveway trying to move it after a heavy snow to get the driveway plowed. I haven't even tried to fix the leak in the back window yet. I had to get stack wood under the jack until it could lift the car up enough to change the tire. What's next? A five years old without off road driving and it is falling apart. Not cool.
Reviewed Sept. 20, 2011
8/18/2011. I woke up to 2 inches of water on the passenger side. I thought it was the windshield. I had it replaced 3 times and still getting water inside on the passenger side.
Reviewed Sept. 19, 2011
The window regulators keep breaking in my 2006 Jeep Liberty. I am now out $450.00 and I am being inconvenienced everytime they break.
Reviewed Sept. 19, 2011
This is my second Jeep. My 2001 Laredo experienced locking or freezing of the SUV. Very scary, driving down the interstate when your SUV freezes and you have no power or control, no power steering and you have to pray and glide to the side of the inner side of the highway.
This happened to me 3 times.
I traded it, and bought a 2006 Laredo and thought my problems would be gone. Just the start! With 60,000 miles on it, I have the transmission light going off and the system goes into a slipping out of gear or a revving. I have to shake the gear knob to get it "out" of the malfunctioning mode!
I have read a lot of similar problems. Besides these not-so-scary problems are the following: the seat belt light is on with the ** chime on, the air bag light is on, the check gas cap is on, and my low tire light is on. Believe me, my husband has checked all four tires with the gauge, filled them properly and there is nothing wrong with the tires! I will never ever buy or suggest a jeep to anyone! I hate Chrysler and believe me they are aware of these problems.
Today, I am on my way to shop to see what they can or can't do to the jeep. Last time, when I had the tranny light problem, the shop said, "Well, it isn't on now!" Well, that is Murphy's law! It was on all the way down 44 miles to the service shop, but then when the ** jeep is being looked at, the light isn't on. This is a nightmare!
Reviewed Sept. 15, 2011
In 2008, I purchased a New Jeep Patriot. In 2011 with only 28,915 miles on the vehicle, I had to replace both ball joints, and since the ball joint on this vehicle can only be replaced with the attached control arm, they also had to be replaced. I also had to replace two front tires because from rubbing on the defective parts, the tires were worn down to the steel belts. There is no way that this should have occurred with the low mileage on the vehicle. Jeep tells me that they have no recall on this model.
Reviewed Sept. 14, 2011
My Jeep's window regulators keep breaking. I have installed four now and another just broke. I have replaced each window now at least once. The plastic nylon clips break and the cable winds inside the housing. Chrysler has not recalled the regulators. There is no recourse except to pay another $90 off the Internet and buy another one. I don't know how they can get by with this. There is enough complaints filed. What is your organization doing to help?
Reviewed Sept. 7, 2011
The rear power window regulator for my 2005 Jeep Liberty has broken three times. It broke in May on the first year, broke again in July of next year, and broke again in August of the following year. The window regulator replacement part seems to last only 14 months. This is disgusting and costly. It costs me hundreds of dollars. Jeep needs to compensate those of us who keep having to pay for these repairs, fix the windows or switch to crank windows in the back. Do we really need power windows in the back of a Jeep?
Reviewed Sept. 6, 2011
I purchased a 2007 Jeep Liberty and I found I had bought a window monster. Not only did the regulator break, but you had to put a new window to go with it. I had six windows replaced, and two of them were the new model.
I had 3 weeks left on my warranties when the last one happened. I argued with the service writer and he gave me a number to call. I called and argued with them and then I went to the website and sent in multiple complaints.
Well, Jeep responded and sent me an extension, for the windows and regulators only, for ten years and it will go with the vehicle. So, go get them. They will work with you if you yell loud enough. I hope this helps the rest of the window droppers.
Reviewed Sept. 4, 2011
The 2010 Jeep Commander had a problem with the transmission and was told it was the torque converter and was in the shop for approximately a week. It is in for a second time for the transmission and was told that it has to be rebuilt, not replaced. It has been almost 2 weeks and still no vehicle. This is our fourth vehicle from this dealer and we also have problems with our 2008 Dodge 2500 Big Horn Diesel which has been in twice for a turbo problem and still having problems. We are very unhappy and would like some sort of satisfaction. Thank you for your time.
Reviewed Aug. 30, 2011
Repair Issues - An improper or inferior repair
Problem: On the 24 Nov 2010, I came into the Springfield Jeep and Chrysler dealership because my car had ran hot the day before. They said the problem was the therostate, but they could not tell which one was not opening so they said both had to be replaced. So I left my car and they replaced the first one and they had to order the second one. I returned on 2 Dec 2010 to have the second one replaced. Then two months later, my car ran hot again. So I was told to bring the car back, but the car did not run hot for them so they said they could not find out what the problem was so I left with my car and was told if it runs hot again bring it back.
In two more months it ran hot again, again nothing happened in which they could not tell me what was going on. This continued until a week ago, when my car ran hot and would not cool down and I could not make it out to the dealership who had serviced it. I was told to take it to Liberty jeep and Chrysler in Hinesville, GA, where it is today. They told me something foreign was placed in the radiator and that I need a new radiator, new engine and air conditioner unit because the problem with my car was not fixed. It had gotten so bad everything was going wrong. Prior to this, my car was serviced in Maryland where I lived --at Fred's Jeep ad Chrysler in Laurel, MD. I have a Jeep Patriot 2007, Silver which I purchased in 2008. So basically, I only had this car for two years. I am very dissatisfied with this service and unhappy about my car because now I do not have a car.
Reviewed Aug. 28, 2011
The window regulators on my Jeep Liberty broke for a total of 5 times now, multiple times on the same windows. Jeep is aware of the problem and refuses to do anything about the problem. However, they just love to charge up to $500 to fix the problem for us. Just look at how many consumers have been burnt by this same problem.
Reviewed Aug. 25, 2011
I have a 2007 Jeep Commander. I have been having issues with not starting/stalling. I can be driving and when I shut it off and then go to turn it back on, it will not start. All I hear is a clicking noise under the hood by the long black fuse box.
The lights, radio, etc. all works--it just wont start. This only happens every so often. I have not been able to narrow it down. No one seems to be able to pinpoint what the problem is. I have had so much money wrapped into figuring this out.
I went online to try to see if anyone else has these issues. I was amazed at how many complaints of my kind there are. Wow. Jeep is getting away with this. I have been stranded so many times and unable to drive my Jeep Commander.
Reviewed Aug. 24, 2011
I was auto wreck on August 13, 2011 and my 2002 Jeep Liberty air bags didn't work. My jeep was totaled and I got pretty banged up. By the grace of our Lord, I'm still here, steering. I just purchased the Jeep on August 1, 2011 and when the rear tire blew, I had to go into semi-truck.
Reviewed Aug. 18, 2011
On the first day that I bought the 2006 Jeep Commander, I noticed that when it rains, it leaks through the front passenger grab handles. Also, the door handles gone busted and broken. The engine died quickly, in which I had to pay $100 to fix it. ESP/BAS light, traction light, check engine light and tire pressure light turned on after a loud sound. The air-condition was making a grinding noise while on “low” and “medium” but works out fine on “high.”
Because the windows were cracked, you can feel the heat pouring through the vents. The radio volume will go up without you touching it and the cruise control will not work now that the dash lights are on.I went to take it back to the dealer and they couldn’t help me because the lights were not on all the time. So I took the jeep to another Dodge dealer to see if we can get somewhere with them.I have purchased the extended warranty and it currently has 65K miles. I just want the dealer to fix the jeep because I am not paying for something that I’m scared to put my kids in.
Reviewed Aug. 16, 2011
I am a corporate manager for a global company in Austin, Texas and am embarrassed in front of my colleagues to have purchased a Jeep. I am extremely disappointed in my much anticipated custom ordered 2011 Jeep Sahara 4D 4x4, VIN: BL611285, purchased/picked up on May 13, 2011.
I have purchased a Lemon and am extremely disappointed and embarrassed with all the issues I am experiencing with this Jeep. It has left me stranded multiple times, where I've had to pull over and wait on the side of the road. Twice it had to be towed, the farthest has been 150 miles away from my residency. This has affected my life and interrupted my work schedule several times.
On August 15, on multiple times, Jeep had to be towed to dealership due to loss of communication with computer. Repaired on August 10. On August 2, the second time the Jeep went to dealership due to loss of communication with computer. Hot oil and warning lights caused me to pull over, then Jeep would not start. Work was performed on Aug. 10, re-flash computer.
On July 14, 62 days from purchase date, I brought the Jeep to shop for miscellaneous issues and concern on rough engine start. On June 23, 41 days from purchase date, warning lights flashed on. During this time, I saw hot oil flashing pulled over and called towing. Work was performed (replaced wind module sensor--this seemed to address warning light issues).
I am frustrated beyond belief that I am now considering following the recommendation of my Lemon Law lawyer, in addition to reporting my experiences with the BBB, plus publicize to numerous colleagues, family and friends on why they should not purchase a Jeep from Chrysler.
I purchased the Jeep upon recommendation from family members who also recommended Jeeps to several friends, some actually purchasing from Chrysler. I'm done and no longer have patience to waste valuable time on a vehicle that I'm literally afraid it will leave me stranded.
Reviewed Aug. 15, 2011
Two 2007 Jeep Liberty Limited had trouble with windows malfunctioning, and is still ongoing.
I replaced the AC compressor a year ago. The Jeep does not cool effectively after less than a year. The dealership stated it will not cover AC compressor because it was under warranty.
I’m not sure if they put a rebuilt compressor or a new one or if it is another problem. The dealership rode with me and stated the system is working but maybe it is an electrical problem that warrants investigation. I have 50,000 miles on it.
Reviewed Aug. 14, 2011
The brakes on our 2009 Jeep Commander have been squeaking very loud since we bought it. I have taken it in a few times. And the dealer said it's just how they are. I paid for brake inspection to have them tell me that every time. This is our third Chrysler. If this is not taken care of, I will no longer be a customer of yours. I will let my friends and family know. I will try very hard to push a Ford or GM product on them! Thanks. Vince :)
Reviewed Aug. 14, 2011
Jane **
Reviewed Aug. 14, 2011
My 98 Jeep is an amazing car. It has saved my life a few times. The major issue I've had with it is that a few years ago, I had to have the transmission replaced and fixed. Almost immediately, I blamed the shop. Thank God for warranties. I've had it for 5 years. And it still runs great. But the issue now is that the gas mileage is slowly getting worse. I don't know if it's just crappy gas companies putting something in the gas or what. But I live about an hour out of Austin. And it used to use less than a quarter of a tank to get there and back. Now, even if I don't run the AC, it uses more than a quarter. Let me just say it's Texas summer in a black jeep with no AC, and gas prices are going up everyday.
Reviewed Aug. 5, 2011
My 2005 Jeep Liberty has faulty window regulators (these are used to operate the electric windows). This is a problem with all Jeep Liberty’s – there are thousands of complaints.
It costs 400 to 500 dollars to fix it and the part continues to break over and over. Jeep refuses to issue a recall. I just had one replaced 21 months ago and it has broken again. The window just falls into the door without warning. It is very dangerous.
Reviewed Aug. 3, 2011
I was heading home from a weekend away in my 2007 Jeep Commander with 62,000km on it and I heard a weird noise coming from the engine compartment. Then I smelled antifreeze and I start losing power. So I pulled off the highway and find a safe place to park, opened the hood and noticed that the fan blades that were attached to the water pump were hitting the alternator and I also noticed the antifreeze pouring out everywhere.
I called road side and they told me that a tow truck was on its way, but I had nowhere to stay as I was several hours away from home and no rental car company was open to rent me a car as it was late at night. So I spoke with roadside assistance and they assured me that a rental car would be covered while my car was getting fixed. So I found a place to spend the night and rented a car the next day to drive home. When I got home the next day, I called customer service and they informed me that the rental car was not covered and that I was out of luck.
Reviewed July 29, 2011
In October of 2009, I purchased a 2009 Jeep Compass as a trade in from a Chrysler 300 that was too hard on gas. Now July 2011, less than 3 years later, I have just paid $4200+ to replace a transmission that was blown. I also had to rent a vehicle to the tune of $300.00+ to accommodate by business travel as I am the owner of 2 businesses that require extensive travel. I have written 3 letters in total to the Windsor Office of Chrysler sent it both by mail & fax and have had not even so much as a courtesy phone call or reply from them regarding my very urgent situation with one of their vehicle. The mere fact that none has taken the time to even seem as if they are addressing my concerns extremely agitates me. I Interact daily with rental car companies who also purchase vehicles from Chrysler and I am extremely saddened by their lack of customer service. I am a paying customer to the vehicle manufacturer and deserve to be treated much better than I have thus far.
Reviewed July 29, 2011
Jeep should be absolutely shamed of themselves. I too am having problems with the window regulators on my 2007 jeep liberty. Now, the drivers window has to be helped to rise out of the door as you push on the button. How can they continue to have a deaf ear. I'm telling everyone that is thinking of buying one about my experiences.
Reviewed July 27, 2011
I took my 2006 Jeep Commander to Odessa,Texas repair shop on June 27 to have the AC fixed. That went out 60 miles from home on Sunday, June 26. It was in the shop for 15 days. Got it out July 11.
I was told two-three days and it would be ready. Fifteen days later, it was ready. No parts had to be ordered for the AC. One part was ordered for the temp ready inside of jeep on Thursday and received on Monday morning and then it was ready that afternoon.
This will be the last time we will buy any brand that you sell. I had doctor appointments and a lot of errands to do. It was very hard for family and friends to stop and take time to help me out. I am very unhappy about this problem and something needs to be done about it.
Reviewed July 23, 2011
I bought a brand new 2008 Jeep Liberty in February 2009; after a year and a half of purchase, my rear brakes went out. I called the service department and was told the brakes were not under warranty. I proceeded to taking it to another repair shop. I was informed that it is very uncommon for rear brakes to go out so soon. I had no other choice, but to replace the brakes without any further question.
Now after just three-four months later, I began having more issues with the vehicle; smoking in the rear end, oil leaking and the smell of something burning and then the rattling in the rear, which ended with the rear brakes completely locking up on me--leaving me stranded at night, with my six year old son and my 18 month old daughter. I had to have the car towed to the dealership the following day. They had the vehicle for two days, stating it was the rear-end differential that went out. I was at that time asking for a rental car, which the dealership said they did not do. So, I was at that point without a vehicle, and I had to miss work for three days while it was being repaired. I got the vehicle back by the third day. The next day, while driving the vehicle to work, I started to notice a humming sound when I would accelerate. I also still noticed the burning odor in the rear end. The humming sound was to the point that even my six year old asked me why the car was making a sound.
It took me a week to call the dealership again regarding these issues due to the fact that I simply needed my vehicle. I did not want to miss any more days of work. During this week’s time, the car battery went dead while I was trying to make it to my children’s babysitter and to my place of employment. This of course caused me to be late to my job once again. I contacted the dealership and brought the vehicle back in. It is now three days, and they still have my car.
I received a call from Sam ** on Friday afternoon. She stated they needed to wait for a spare part for the repair, and they could not tell me when they would be able to have the vehicle finished. She also implied that the vehicle was inspected, and was perfectly fine when it left the dealership. I asked at this time to speak to a manager, as my frustration was reaching its limit. I spoke to three different people who stated the managers were all in a meeting; so, I left two different messages for a manager to return my call, which they never did. I am now again stuck at home with my two young children without a way to get around.
The idea that this is a new vehicle and is already having so many problems is very disturbing to me. My sole purpose of having a new vehicle with monthly car payments is so that I do not break down like this. I feel that, at the very least, this dealership should supply me with a loaner vehicle, and have the common courtesy to at least return my call as any business should do to satisfy their customers.
Reviewed July 23, 2011
We have a 2006 Jeep Commander. It was built after January of 2006; so, it does not fall under the recall. All of the lights on the dashboard of the vehicle would light up and then it would immediately shut off. The same with the gas gauge, RPM, and climate controls. The vehicle will still drive. When we have taken it to several Jeep dealers and other mechanics, no one was able to tell us what is wrong with the vehicle. We had nothing but only problems with this vehicle, including installing a new starter which seems to be a known problem, as well as the leaking through the hand grips for driver and passenger.
It is frightful and dangerous to be in a vehicle going 60mph, plus just to have all the lights on then everything will shut off except the engine. We even had a diagnostic at home, and it does not indicate what the problem is. After the problem happens, the check engine light does not stay on. So, it is difficult to get a reading. Is there a recall to get this electrical problem fixed? What should we do since we are scared to drive the vehicle due to this problem? Please, let me know.
Thank you,
Kristin **
Reviewed July 1, 2011
2006 Jeep Commander with consistent problems for the duration of ownership. Now 15 seal points in the front of the vehicle have come apart and water leaks into the car from every angle when it rains having ruined the electrical, carpets, not to mention developing mold and mildew - even after we've had the carpets cleaned numerous times - we can't keep up with the rate at which it rains and floods. Gallons of water stand in the floorboard and it drips near the brake and accelerator, on many occasions my foot has slipped.
It is a complete health and safety hazard. They kept saying it was the sunroof drains and to have them blown out so I was going in once per month but now the dealership has revealed the problem and that it's not the first case, but neither they or Jeep will come forward with a solution and it's a continuous run around, going on 6 months. We've had 3 case managers from Jeep already and they keep passing us off and we just want it fixed or out of this Jeep! No one (other dealerships) will take the Commander for what we owe because of its damage and their notorious problems.
Reviewed July 1, 2011
2009 Dodge Journey had to replace both front & back brakes & pads & rotors when vehicle had just over 31,000 miles
Reviewed June 26, 2011
We have a 2007 Jeep Commander and have had problems with the car accelerating and the check engine light coming on. We took it to the Jeep dealer and they have determined that we need to replace the electronic shift module. I have seen multiple complaints or people with the same issue. This part needs to be recalled and fixed. Any other consumers with this problem should file a complaint with Jeep Chrysler to hopefully initiate a recall notice!
Reviewed June 19, 2011
My husband and I purchased a 2006 Jeep Commander in October 2005. I didn’t have very many problems with the Jeep until September 2009. While driving on the freeway at 70 mph, the jeep stalled on me and the check engine light came on. I was able to get off the freeway and have it towed to a dealership. I was told that I needed to have my throttle body cleaned. $200.00 later, I was on the freeway. In October 2010, my Jeep started stalling on me again. I was told that my throttle body needed cleaning again.
The Jeep ran fine for a month or so. In April 2011, I took the Jeep in for servicing. Of course, throttle body cleaning again. Since then, I have taken my Jeep back to the dealership at least every two weeks for stalling. I was driving on the freeway and it stalled on me. I was told a piece of cloth somehow got caught near the throttle body. It worked for two weeks, and then it stalled on me again. I was told that I needed to change my mapping sensor and IACV valve. I changed those and a week later, it was back again. A week after that it was back again, all for stalling and idling RPM, I was driving home on June 15, 2011 and the Jeep stalled on me while in the middle of traffic and I was almost rear-ended by a truck.
Needless to say, I have filed complaints with Chrysler and Jeep. They refuse to help me with a rental car since I am out of warranty. They haven't offered to help with repair costs. I asked them to help me get into another vehicle and that was refused. Even the service advisor at Dodge told me he didn’t think I would ever put my kids in that Jeep again. I am frustrated and need help.
Reviewed June 5, 2011
I had my motor stalling in 2010 Jeep Commander. It stalled in an intersection, almost causing an accident with other vehicles.
Reviewed June 5, 2011
Hi. My car has stalled on several occasions, either while waiting at the traffic light or in the middle of an intersection. I called my Jeep Dealer's Service (Farrish, Fairfax, VA) and they told me that I must have bought "bad gas." I also have had my 2006 Commander not start several times and I have replaced two batteries at their recommendation. It is now at the service center because for the last week it would not start until I jammed the key in the ignition and prayed. I have told them many times that I think there is an electrical short/misfire (as the dash lights blink spontaneously even when the radio is off) and they do not believe that my car will not start. They have repeatedly told me "we cannot reproduce your concern." I am now scared as I have four children and I am a single parent. Please help.
Reviewed June 3, 2011
I want to know why it is that Jeep Liberty rear passenger automatic window motors are always breaking. We replaced or repaired the left side twice. Now the right side is doing the same thing. Both windows are now taped into place. Why can't Jeep make a manual window crank? The Jeep liberty is a 2007 model year. This is so far the only problem, but I have been told by other owners that this is a constant problem. My warranty is out now. What is my remedy?
Reviewed May 27, 2011
Back in 2007, we purchased a brand new 2007 Silver Jeep Liberty off the lot. During that time, my wife was active duty army (and still is). In the state of Colorado when you are active duty, you do not need your title to register the car. They only need a copy of your orders and an affidavit of non-residence. So for the first 2 years, we had no problem registering our car. However, in 2009, we relocated to Florida on a new assignment. We had then made the decision to register our car down here and that is where the fun began. We went to the DMV and they requested the title and gave us temporary tags. When those expired a month later, we went back to register the car but they didn't get the title. At that time, we weren't worried.
The DMV requested it again and gave us a new set of temporary tags. Again, we got no call that our title was in so when those expired, the DMV still hadn't received our title. Now it was worry time as the DMV said 2 temporary tags were the max. We started frantically calling to see what the deal with our title was. We found out that this car had never been titled. At this point, we were confused (around late 2009 early 2010) after numerous phone calls and even more assurances that it was being handled. It is now 5/27/2011. After getting off the phone, they still have no clue to the title on this vehicle. Even to exacerbate the problem further, we got rid of our second vehicle (another Jeep, which I will never make that mistake again), as we were moving to a 2-mile by 4-mile island. So, this is our only car with 2 young children. And it is illegal to drive and we can't get base tags either. So, we can't leave our house in the car!
In this case, you may think they would offer a loaner or a rental to get us by while they figure out our title. But there my friends you would be wrong, as even when asked, they denied us a viable alternative. So here I am typing this in awe and bewilderment to the treatment I have received from Chrysler and Lithia dealership on not only their ineptitude, but on their unwillingness to offer a short term solution to a problem that has lasted for almost 2 years now, and that we have no control over. Oh, but don't let us be late on a payment or then we would be toast.
But no, we have never been late on a payment and we still carry insurance on this illegal car. And here’s one extra tidbit. 3 of the 4 windows have malfunctioned (which they have recalled but we can't resolve in an illegal car). And the A/C quit working a year ago (which needs a $500 plus compressor and labor cost). Thank you Jeep/Chrysler for finally convincing me to buy only foreign made cars, as this is my last straw with your cheaply made junk!
Reviewed May 19, 2011
The window regulators break four times on my 2005 Jeep Liberty--twice on driver's rear, one time on passenger's rear, and one time on passenger's front. My window fell down in the middle of a parking lot--I came out to the car and found it that way twice. Other two times, it just fell when I tried to use it. My car could have been vandalized, stuff stolen from it, or if it had been raining, been ruined inside. I'm tired of dealing with this problem. I am afraid every time I drive it that the windows will fail.
Reviewed May 12, 2011
The faulty window regulator switch was replaced 11 times. It is now currently broken. The 13 total parts broken over its life from 2002 Jeep Liberty Sport.
The corporation will not assist in the cost of this part even if it has been replaced 11 times on the same issue. Apparently, there is a new improved part that they are offering and they think that they are successful with it. This is $280 to be fixed versus the $350 it used to be. I know that the other window will break again which will be another $280 for the same part being the 13th time I have to replace the part. I would like a discounted rate for replacing these parts or even for free since an estimate cost over the years to replace it has been $3,850.
Reviewed May 5, 2011
We are US citizens living in Belgium and driving a European 2007 Jeep Compass. We have had multiple problems with it. Most of them have been fixed at an auto shop close to where we live. In the event of a larger problem with the gear box in the transmission, we had no other choice but to take it to a Jeep garage to be fixed. This was the closest one to our house in Belgium. When we returned to pick the Jeep up 2 days later, we were given a bill for 100 euro and we're told they were not be able to fix the problem. But they did find it was the gear box which needed work. So upon speaking with the service manager and coming to the agreement, no work was done and nothing new discovered. We were still left to pay the bill (or they would not give us the keys).
Reviewed May 4, 2011
I purchased a brand new 2006 Jeep Commander, Hemi, 4x4, fully loaded. It was the first brand new car purchase for me and the worst experience. What a disappointment! It's a beautiful car on the outside but beware. It’s a mechanic’s dream and owner's nightmare! Thank goodness I purchased an extended warranty on the ** thing as it has helped with some of the expenses. Two weeks after owning the car, there was a bad knocking noise in the engine. I had it taken to the dealership twice. Of course, they couldn't duplicate the issue. 2 mechanics who heard it all told me it was the lifters. Nothing ever got done. To this day, it still makes a knocking noise without any warning. Like the others, this car has left me stranded a total of 5 times. It has had 3 batteries put in.
The last battery change seemed to help. But I pray every time I start my car that it doesn't happen again. I had to replace both front and back brakes at 12,000 miles. And I had to do another back rotor and back break change at 30,000 miles. At 40,000, the front left wheel bearings went out. Then at 77,000 miles, the radiator leaked and had to be replaced. Also, the windshield wiper pump went out and had to be replaced. But that's not it. I can't get but 15,000 miles out of the tires I put on regardless of the brand. I have had to put new tires on my Jeep each year I have owned it. They are rotated on a regular basis so I don't know what the heck is going on. The tires wear terribly on the outside and inside with plenty of tread still left in the middle. I have had to do so much maintenance to this car for it being brand new and well taken care of. I couldn't give this vehicle away at this point, nor would I want to burden anyone down with the expense!
Reviewed May 2, 2011
I have had the window regulator replaced three times on the passenger rear window and twice on the driver rear window. Driving with little ones in the back seat is a problem with the window down. Duck tape does work but it takes off the window film I had placed on due to the Texas sun.
Reviewed March 24, 2011
Chrysler is refusing any type of financial assistance to my Jeep Liberty with 56,000 miles that is yet to be paid off. Even though the warranty has expired, I think it's a shame that a corporation refuses to stand by their products, at least until it's paid for. Repair cost $1,582.
Reviewed March 10, 2011
Over the past couple of months, my vehicle has gotten progressively worse with intermittent engine stalls. After Googling this problem and seeing that this is an inherent problem with Jeep, I felt that it needed to be documented.
So far I've been lucky that it hasn't stalled in the middle of an intersection. Hopefully, Chrysler Jeep will do something to remedy this problem before someone gets seriously hurt.
Reviewed March 2, 2011
This is a complaint about the design of the SUV. Last year, I bought a 2010 Jeep Commander and I am very surprised about how inefficient things were designed. They didn't put any thought into things. My very old Mitsubishi Endeavor is far superior. At least they took the time to make the SUV with a good interior and efficient design. I am not buying another American SUV ever again.
Reviewed Feb. 17, 2011
The problem with window regulator and transmission is going into limp mode and stuttering. I need to replace the software in TCM or new transmission all together, power windows are horrible also, need to recall transmission problem and window problem as soon as possible. This will be the last jeep product of my life!
Reviewed Feb. 1, 2011
My 2007 Jeep Commander stalled while driving on the highway above 50 mph. Sometimes, it would not shift or would delay in shifting from low gear. Sometimes, the panel display would show all gears light up when problems occurred. Now, the vehicle will not start without changing gears several times--if it starts at all. We had the Jeep towed into the dealer and the dealer wants to replace the Transmission Control Module (TCM) for $1,000.00 (part only) cost.
Reviewed Dec. 23, 2010
Random acceleration and /or inability to accelerate when pushing the gas pedal as well as the windshield design is such that it doesn't deflect stones, even with a guard. I have been driving my 2007 Jeep Commander for 3 months and have 4 cracks in my windshield from stones hitting it while driving, not off road either. These problems are expensive to fix and are dangerous not to fix. Very disappointed in what I thought was a reliable vehicle.
Reviewed Dec. 4, 2010
I was driving at the speed of 35 mph, lost control of steering for no reason, hit a cement pole and the medium have went through the passenger side window, head first breaking the cement pole across oncoming traffic. I have neck pain, a concussion, and 25 stitches in my face disfiguring my face. I have had short term memory loss and will have scars all on my right side of my face.
Reviewed Oct. 22, 2010
My complaint concerns one that has been voiced by many and that is the defective product Jeep used for electric windows. Both my rear windows don't work and one keeps inching down, so I have been taping it to keep it rolled up. I had a shop look at it and they told me that it is so common, the part to correct it is back ordered for 2 weeks. Jeep should have recalled their vehicles for this! It will cost me almost $400 to repair this.
Reviewed Oct. 4, 2010
In my 2006 Jeep Commander the door latches break. Now I’m stuck in the car in fear that if I’m in a car accident, I can’t get out. I talked to the car dealer and they say that it’s because of wear and tear. Back doors are also broken and they are barely used.
Reviewed Sept. 11, 2010
I replaced 4 windows regulators in last 15 months. Replaced total of 5 window regulators since the purchase of the vehicle.
Reviewed Sept. 10, 2010
I am writing about my 2005 Jeep Liberty. At around 40,000 miles I needed a new engine on one side and the other side a few months later. My window regulators continue to break in the back while my car is just sitting. I never roll the back windows down and they are seldom used. I have been charged up to $387.00 for this item and they have been repaired five times now. This should be a recall item I have never had a vehicle do these things before. I have spoken to other jeep liberty customers with the same problems. (Engine and windows)The problem with the window part is the plastic that just snaps in the cold or hot weather. $300.00 and some odd dollars is a lot to keep paying for this over and over again.
Reviewed Sept. 10, 2010
I purchased a 2007 Jeep Liberty in April 2008. The car had 14000+ miles. I brought the car back short time after purchasing because of a window problem. I was told it was dirty down inside. It happened again and I said I can not come every time. I found out the window regulator to be no good. The front driver side, then a while later, the back driver's side. They said they did a courtesy fix. But I purchased an extended warranty that the salesperson told me was bumper to bumper up to 60,000 miles.
I also knew at this time that the window regulators were defective, and that they made a whole new window placement. I paid 100.00 ded for my insurance for a defective product. Well, now my 3rd window passenger back side ops 8th or 9th time down. It broke while I have 40,000+. I was still assuming it was under warranty as I have a great warranty, as I was told when being pushed into purchasing at the beginning and told never have to worry. Well, that was bull**.
Now I was told it would cost 600.00 plus to fix. That it was not covered under warranty. I went postal. I am going to report this to BBB. also to Chrysler. The service person called me and said the manager would give me a courtesy and this would be the last one. Are they for real? This is a defect in their product and they think they're doing me a favor. I paid for a warranty. and they took my 100.00 ded last time. Do not buy jeep.
Reviewed Sept. 9, 2010
A 1996 Jeep Grand Cherokee Laredo keeps stalling out while driving. I have replaced a lot of parts yet the problem still exists. I have checked the internet and found a lot of jeep owners who have the same problem. I think this jeep should be recalled and all jeeps with this problem and fix them. It is dangerous. It just stalls out anywhere with no warning.
Reviewed Sept. 8, 2010
In 2006 I bought a brand new Jeep Compass. I drove it off the light, not knowing a light was an engine light problem, it took the dealership 7 months to figure out how to turn the engine light off. Then approximately one year after I bought it, the right ball joint went out. I took it back in and they fixed it. It was under warranty. Then 43000 miles and 3 years later, the left ball joint went out, but it is no longer under warranty. Because it was unsafe and not under warranty, I took it to a frame and axle place by my house. I then called Jeep corporate to ask if they would reimburse me and stand behind their product because a ball joint should not be going out in a pretty new vehicle. they refused to reimburse me. I am out $469.61 for a defective part that Jeep will not reimburse me for.
Reviewed Sept. 3, 2010
On April 3, 2009, I was told that I needed a regulator for my 2006 Jeep Liberty left rear window. Parts, labor and tax equaling $277.29. Again on August 30, 2010, I was told I needed another regulator and glass for the same window at a total cost of $357.60. This is obviously a defective, faulty part being manufactured out of Chrysler, especially since I am single and that window is rarely ever used. I would like to be at least partly reimbursed for this issue. $357.60 spent on second regulator in the only window in less than 17 months.
Reviewed Sept. 3, 2010
I bought a Jeep Commander in 2007. The dash lights keep going off and then they would all come on. The air conditioning will go off while driving down the road. It does this for about 1 minute and then everything goes back to normal. I have taken it to the shop twice and they cannot find anything wrong. I have read many complaints about this similar problem and people are saying that their jeep just dies while driving causing a very dangerous situation which could lead to a very severe if not fatal accident.
Reviewed Aug. 31, 2010
I dropped off my Jeep to get fix the roof because it got stuck in one corner and they said that okay, they were going to fix it. Still after so many lies and no phone calls. Twelve days later and counting and no one is willing to help. I have no car stuck in my house, didn't give me a rental a car or at least willing to help me. It's stressful being home stuck at home.
Reviewed Aug. 31, 2010
We purchased a 2006 Jeep Commander in 2008. My complaint is headlights flickers on and off along with the dash lights. We have a basic model. Our headlights have to be turned on. Our vehicle does not have running headlights. There's no warning when the headlights will flicker on and off. This all happens while I'm driving at night. You can be driving and or the car is sitting still. I've taken our vehicle to be serviced at Jeep several times. Each time Jeep is unable to find anything wrong with the vehicle.
They stated, "it's running fine and we cannot find any problems". I contacted Jeep Chrysler Group on many occasions at 1-800-. We have asked if we could get a Replacement vehicle. We do not want to trade this vehicle and make this someone else problem. It's not safe to drive. We keep getting the run around. They said we should speak with Nahum, and then he forwarded it to another department. Then they said, Bonnie is our Case Manager. Then they said, Bonnie is not our Case Manager and we were giving the wrong information.
Each time we call every week and sometimes twice a week, they tell me someone will contact you. So far, no returned calls. This is really bad customer service. This vehicle is unsafe to drive. I do not drive at night because the headlights flicker on and off and sometimes do not come back on. I'm afraid to drive this vehicle. We have children in the car when this happens. People curse me out, blow their horns and just say some really bad things to me. All because they think I'm turning my headlights on and off at them while driving. I do not want me or my family to get hurt because of this. We need help and there may be someone else in this world that may be going through the same thing. Take this vehicle off the street.
Reviewed Aug. 17, 2010
The third power window regulator failed on my 2004 Jeep Liberty. I just had the driver's side replaced 4 weeks ago at a cost of $150 with the assistance of Chrysler. Both of my rear windows are inoperable at this time because I have been waiting on an after market repair from a third party. Chrysler replaces like for like using the same nylon gear, ergo, it shall fail again. One can say normal wear and tear but I am a single fellow that does not even use the back windows and they are the ones I have blocked up! It would appear, reading all the forums and complaints about the problem, that it is and has been a known design problem for years. It is very sad to know that a company can be "bailed out" by taxpayer dollars and continue to not correct the design nor recall the defective vehicles.
Reviewed Aug. 9, 2010
I bought a 2009 Jeep Patriot in July 2009. A month after having it, I started to notice the gas gauge was not reading accurate. I took the vehicle to the dealer. They told me it was a problem that Chrysler was aware of but did not know yet how to fix, and that I should continue checking with them for any updates. In Jan. or Feb. 2010, the dealer said they were told that a fix would be available in Apr. 2010. That didn't happen. In May 2010, the dealer said they were told that parts were being manufactured and fix would be released in June or July 2010. It didn't happen again.
This time I contacted Chrysler customer complaint phone number and told them I wanted to know when they planned on fixing my vehicle, because I have had it for a year and it had a defect all this time. They kept referring me to a case manager that they had assigned to me. But he would never return my calls to tell me when the fix would be released to the dealers. I called customer service numerous times and complained about the vehicle not being fixed and about the case manager not returning phone calls. I was told that Chrysler had no more info on the problem and it was in the hands of the business office and the district manager over the dealerships. I told them I wanted to speak to someone who was in charge of the case managers. But they pretty much refused to that and told me it was not customer service’s problem anymore, and would not let me voice my complaint to anyone higher up in the company.
I contacted the dealer again. They said that the district manager told them that the fix would be released in the first week of August 2010, but it appears that will not happen again. I hate to think this is what we got when we bailed Chrysler out. They have never even offered me anything for the year. I have sat back and waited on them to solve the problem. But they told me lie after lie and that I must continue waiting and paying for a vehicle that I never have a clue how much gas it really has in it.
Reviewed Aug. 9, 2010
I have a 2005 Jeep Liberty that had the motor replaced in February of 2009. The motor only had about 64000 miles on it. The motor messed up again in May 2010. This time, the motor had around 42000 miles on it. The old motor was replaced with a Chrystler motor. The dealership told me the warranty was only good for 12 months or 12000 miles which ever came first.
I will never get a Chrystler product again because of the service I have received! My Jeep has been nothing but a big headache from the time I got it. I had the front drive shaft replaced last year. The brakes and rotors have been replaced four times in two years. The water pump was replaced last year and the timing belt was also replaced. I am very dissatisfied with my Jeep Liberty and I would not recommend one to anyone else!
Reviewed Aug. 8, 2010
Since I purchased my 2004 Jeep, 3 of the 4 window regulators have failed. Recall anyone? The window just drops unexpectedly. Luckily, my car hasn't been burglarized after the window dropped overnight. I'm a 3rd year law student and my school isn't exactly in the nicest neighborhood. I would really hate to have any of my casebooks stolen. The Jeep dealer wants $500 to fix it since my car is no longer covered under warranty. Private auto mechanics charge $200 for the part and average $90 for the labor. So there's that, plus a few bucks for the duct tape that now holds my window in place. Classy.
Reviewed Aug. 6, 2010
I have a 2005 Jeep liberty and my ABS, ESP BAS, and Traction Control lights have all come on. I have done a lot of research on the internet about this and found that it is a very common occurrence. I see that the 2007 Jeep Liberty has been recalled for this problem, and I'm wondering why the 2005-2006 ones haven't been?
I live in a place where it snows 6 months out of the year, and I have no traction control or automatic breaks, I cannot even drive my vehicle in the winter time!
Reviewed Aug. 4, 2010
Our 2005 Jeep, without any lift kit or modifications done to it, has the 'death wobble.' The first time it happened it was under warranty and we were told it needed to have the rotors turned. We did that. Now it is out of warranty and they want $1000 to fix it. We only have 25,000 miles on it.
Reviewed July 30, 2010
I have a 2006 Jeep Commander which I purchased a short time ago. On a recent trip, my son went to open the passenger door and the interior door latch would not open the door. The part of the door panel which holds the latch had completely broken away from the panel. I also see that this is happening to the driver's door as well. It is a safety issue as one could become trapped in the vehicle. I understand that this is an ongoing problem with this vehicle. I also understand that it may be an expensive repair.
Reviewed July 27, 2010
This will be the 4th window that I have had to replace/repair in my Jeep Liberty. There is a known defect in the design of the original window regulator. Jeep has since redesigned the part but it requires a new glass window as well. Each time the window is repaired it costs $600. Jeep won't recall the parts. Why? Because it is not a high risk safety issue.
I would beg to differ when I have my child sitting in the back seat and the regulator decides to go out and the window slides into the door jam giving my toddler access to outside while I'm on the highway. Jeep is making a nice profit for it's dealerships service departments who are getting the big bucks from fixing this issue. At $600 a pop you are looking at $2400 for the 4 windows and I can guarantee you that if you don't have the new design you'll have to replace it.
Reviewed July 19, 2010
My Jeep constantly stalls. I first started looking online into forums about this issue and found hundreds of the same issue. Most said that the computer module was the cause. The times I have had the Jeep checked out, the computer was to blame as well. So, I had the computer replaced and still have the issue. I have spent $100 replacing parts and trying to fix the issue but the problem persists.
At this point, I don't believe that there is a fix for it, but just a lesson learned not to ever again purchase a Jeep!
Reviewed July 17, 2010
2006 Jeep Liberty window regulator went bad in the passenger rear window. It cost over $400 to replace. Apparently, this is a common defect and Jeep has not issued a recall.
Reviewed July 15, 2010
I have a 2007 Jeep Compass. The first time I started experiencing problems, the engine was stalling and/or wouldn't accelerate. I talked to my brother, who is a mechanic, and he recommended to take it to the dealer, since the vehicle was still under warranty. I gave the car a tune-up. After $300 (apparently regular maintenance is not covered by the warranty), all they did was change some plugs, and check the different oils in the car.
Not even two months later, January 2010, my car was towed to the dealer because it completely died. The engine stalled, lights on the dashboard went crazy, and I just couldn't accelerate, and then it simply died in the middle of the road. It wasn't a major road, and it was very early in the morning. I was taking my kids to "before care" at their school. Thanks to these conditions, there was no accident involved. The guy who towed my car explained to the dealer that he thought it was the engine, however the dealer, after checking up on my car, decided it was only a bad coil that was causing that on the engine.
The guy at the dealer asked me if I had washed my engine, I told him no. Instead of looking what had caused the coil to go bad, they simply replaced it and sent me on my way. At first the car was running fine, but soon after, I started noticing the same heaviness when accelerating. Five months later, 7/11/2010 to be exact, I was driving down I-16 (GA), and the car started stalling. I couldn't accelerate, even though the gas pedal was down to the car floor. Then my emergency signals on the dashboard started blinking. Apparently, I had a tire with only 10 air pressure.
I really was concerned but being about 2 miles away from the exit to my house, I decided to continue. When I pulled over at the gas station on the corner, the tire was fine, we checked the pressure and it was 35. I was very concerned. So, someone drove the car for me, and noticed the inability of the car to accelerate. It was almost like the engine couldn't switch or engage, and therefore it was impossible to accelerate.
On 7/14/2010, I called the dealership and stated my problem. I also called Chrysler Corporate, and explained my situation, they assigned me a case number. In the afternoon when I took the car to the dealer they said that to be able to look at my car, I will have to pay $75 for the diagnostics. I was furious, since I had taken the car twice to the dealer and they have failed to repair the problem. The issue is that now my warranty is expired, and so I am responsible for the charges.
I refused to pay any money, since I believed it was their responsibility to correct whatever it is wrong with my car from the very beginning, and they have not. The dealer agreed to run diagnostics to my car free of charge. However, the dealer and Chrysler states there is no assurance they will cover for repairs, since the car is out of warranty. I feel they failed to repair my car properly, knowing I would be back, and by then the money will have to come out of my pocket.
I have read that the stalling problems, the crazy dashboard, and the sudden death of the car, are problems common not only to 2007 Jeep Compass, but also to several other models, and manufactured years. This issue needs to be addressed. I am literally scared to use the car. I keep thinking it can die on a highway with my kids inside!
I have filed a complaint with the NHTSA, and other consumer advocate sites, but I believe someone will have to go through a very serious accident for Chrysler to do something real about this issue, that affects so many of its cars. While writing this, the dealer called and said they weren't able to recreate the problem, but there was a couple of software updates. They performed the updates, and told me to pick up my car. They, however, offered to let me drive the car and see how it performs.
If I have any other problems to take it back to the dealer. But during this time, I have to drive the vehicle with whatever problem it still has. The car is unsafe to drive. I have already spent $300 or more on the car. I have only one car, therefore, the time that it spends at the dealer, I have to make different arrangements, which includes borrowing a car from people, who end up without a car during that time. It is also very emotional to have to drive a car that can make you have an accident, that could cost my family, or myself our lives.
Reviewed July 15, 2010
This is not a complaint about service. This is a complaint about the new auto styling concerning the narrowing of the height of car windows. What on earth is going on? I'm buying a new car, and having a hard time choosing one, for one reason. I like to rest my elbow on the window ledge, and now it's too high. I really don't like this at all narrower window. Where is the joy of driving going?
Reviewed July 7, 2010
I purchased a 2007 Jeep Liberty that has 3 broken windows. When I finally ordered the regulators, I received a message from the auto parts store. I was told that the order had been canceled because Jeep had just issued an order that said the regulators could no longer be sold due to a new and improved regulator that was now available. Only thing is, with the new part you have to replace the window as well. I asked the guy if he was seriously saying I needed to replace the perfectly good glass in 3 windows because JEEP came up with a new regulator that could only be used with a new window.
He seemed embarrassed, but said there was nothing he could do. Of course the regulator and window were a total of $300 or more. I guess too many people had started changing their own parts so they had to figure out a way to get a piece of the consumer. My windows are not operable. Please include me on any class action suit.
Reviewed July 7, 2010
Rear drivers side window just fell down 2nd time. Dealer replaced the window and regulator on same window under warranty. Now they want to charge a diagnostic fee for something that is obvious. Had I known this, I would have never purchased the vehicle. I only hope I get better luck than some of the other people with this problem. My vehicle is at the dealer right now and I am going to show them all of these complaints. Why doesn't Jeep do a recall and fix this defect? This already has cost me a $60.00 diagnostic fee. Possibly, a couple hundred for a new regulator and window.
Reviewed July 6, 2010
I have only owned my Jeep Liberty not even a month and while I was driving on the highway my window fell down. I am taking it in to be fixed tonight, but I almost was in a car accident due to the load noise it made when it fell. I was in rush hour traffic when this happened.
Reviewed July 6, 2010
I have a 2006 Jeep Commander that is having a problem with stalling. I was riding down the road at 55 mph and the vehicle just quits on me. I have no power, vehicle is hard to steer. The vehicles behind me have to slam on brakes and run off the road to keep from hitting me. This is the second time this has happen in two months. I have taken my Commander to 2 different Chrysler dealership and they both say nothing is wrong with the vehicle. I have called Chrysler 10 times and no one has gotten back with me. I am afraid to drive this vehicle for fear that I may cause a major accident. Chrysler does not seem to care.
Reviewed June 29, 2010
I am submitting this because I do not know in what direction to turn. I purchased a 2008 Jeep Commander on October 3, 2008. I average approximately 100 miles a day due to the requirements of my employment. Currently, there is 46,000 miles on my Commander. I first began to encounter problems with the vehicle around 42,000 miles. Engaging the key, there was a slight hesitation of 1-3 seconds prior to the engine turning over. This gradually began to progress to 5-10 seconds. It got to a point in which if I drove it, it would not start until it sat idle for at least 8-10 hours. Eventually, it would not start at all.
I contacted Chrysler Jeep and was told that towing would be offered at cost to the consumer since it was past the 36,000 mile limit. My insurance company, Safeco, indicated that I had towing on my policy but it could only tow to a certified Chrysler Jeep dealership within a 15 mile towing radius. It was subsequently towed to the Thompson dealership since it met the criteria. The problem was diagnosed as being the wireless ignition module. I was charged $487.33, invoice #**. The vehicle ran good for two and a half weeks then began to exhibit the same problems. It eventually gave out. I started the vehicle and drove it to the Thompson dealership. It broke down there.
After "jiggling" the key, it started and the service advisor, Richard, drove me home. This occurred on June 9. On June 14, I was informed that they could not find the cause of the problem. It should be pointed out here that my initial request was that if I was going to have a high end repair to notify me prior. I began to go online and found out the commonality of problems encountered by 2008 Jeep owners and was shocked. A recall of front control modules was often cited including the tendency for the vehicle to stall while driving. I contacted the lemon law attorneys but they would not accept because it was over the 36,000 mile limit. I contacted the Maryland State Attorney General's office and was transferred to the Consumer Protection Division.
I submitted a formal complaint but was notified it would take 4-6 weeks in order for the division to respond. At this point, I was informed that they could only act as a inter-mediator. I next contacted the National Highway Transportation and Safety Administration. The procedure was duplicated. I submitted a complaint with a lag time of 4-6 weeks. I was assigned a Chrysler case manager, Andrew **. His solution was to get a second opinion. I asked, "From who?" If a certified dealership did not know the answers, who would? What were the logistics involved? Was I to tow the car from dealership to dealership at my expense? He said a member of their response team was to get back with me by June 16. It never happened. I called back the subsequent week and he was totally oblivious to the specifics of my case. He repeated that I needed to get a second opinion. It was at that time I requested another case manager. I was given an equally inept case worker, Kristy, **. She prompted the same response as the previous case worker but with a twist. The area district manager was to get in touch with me not later than June 29.
To Chrysler's defense, they did offer to reimburse me for the front control module repairs. I have to submit my original repair documents and a determination then has to be made. I have a potential death trap. As with Toyota, I need to know how many people will needlessly have to be injured or killed before a class action suit will be initiated. The problems of the 2008 Jeep Commander are extensive and these have been documented. They are taking a lackadaisical approach when it comes to addressing the concerns of the consumer. I would imagine after they defaulted in the repayment of the $7 billion bailout, Chrysler would be more proactive in addressing the concerns of the consumer. I have a vehicle sitting in front of my place of residence. No one knows what's wrong with the thing.
I spoke with the actual mechanic doing the repairs. He is really cordial and knowledgeable. He said that he has worked on the vehicle on his own time without pay. He said that he can run more extensive tests which would be costly and may not still yield favorable results. At best, he will trouble shoot or trial and error. I believe the problems are the result of faulty manufacturing. In some Jeeps, it was found that Chrysler installed faulty Mitsubishi starters. I need to emphasize, Thompson Chrysler Jeep and the service advisor, Richard **, as well as the mechanical have been superb. They are the only bright spots out of the whole ordeal. They couldn't have a more professional group of people representing the Chrysler logo; and Bruce **, who should be elevated to case manager. Much more personable than Kristy or Andrew will list my current case worker as the perpetrator, Kristy ** and Andrew **. I have no confidence in my Commander or Chrysler and will not ever buy a US vehicle again. Chrysler complaint no. **.
Reviewed June 28, 2010
I just lost my third window. It fell into the door within 200 feet! This time I didn't even get a chance to tape it up! I will need to get "the little piece in the door" replaced again. They promised me that they have changed the part, but would not give me information on it when I replaced the second one. I will need to pay for another window repair with no guarantee it will not happen again. It’s like feeding popcorn to someone in a theater!
Reviewed June 23, 2010
In 2006, I purchased a new Jeep Commander. Before the incident, which I will mention here, I often told people this was the best car I'd ever owned. I really enjoyed the 5.7L Hemi engine and 4-wheel drive with Quadra-Drive II transmission. I experienced one major problem though. In March 2009, when the Jeep was exiting the drive chute of the local car wash, one of the attendants jumped in and started the engine. Immediately, the vehicle surged forward. The attendant bailed out the open door, leaving the Jeep to fly forward. I literally mean "fly forward" since it hit a curb, jumped a foot or two high and flew over an adjacent depressed roadway. It was "flying" about eight feet vertically in the air and 39-feet horizontally before it landed on its rear wheels.
The car then continued unpiloted between two rows of parked cars in the parking lot of a restaurant at about 25-30mph for another 150-200 yards before knocking over a light standard and becoming stuck by straddling a raised earthen berm with all four wheels suspended. If the vehicle had not been stopped by the light standard and berm, it would have entered onto a busy 4-lane highway. The car wash attendant received minor injuries in the bailout. Fortunately, no one got in the way of the runaway Jeep or serious injury/death would have occurred. The Jeep was seriously damaged, including a bent frame, but ultimately repaired and I've been using it without incident since. I continue to enjoy driving my Jeep, but I am now leery of a repeat incident. I still love her, but I know that since she strayed once, she might do so again.
Reviewed June 23, 2010
I took my '03 Jeep Liberty for a bad window regulator on 06/03/09. They failed to tell me about your complaint department and charged me $367.70 because the car had 56,411 miles then. On 02/10/10, the car went to Moore Jeep for same problem and was fixed under warranty with 57,456 miles then. (No charge to me). On 05/19/10, the car went to Moore Jeep for the same problem and was fixed under warranty with 57,923 miles now. (No charge to me). You can see the pattern here. I am wondering why this was corrected with 57,923 with no charge; 57,456 with no charge. And at 56,411 miles, Moore charged me $367.70. I don't know if Moore Jeep or Chrysler owes me. Someone owes me $367.70. Please contact me on how to expect payment. I have all this documented with my bills. If I can look this up online, I am sure you can too. Thanks again.
Reviewed June 22, 2010
Windows on the 2007 Jeep Liberty are not working. The windows have to be replaced and cost a lot of money. That new vehicle shouldn’t have to have windows fixed this soon because of something the factory did. I’ve owned a Jeep for the last 6 years. I’ve bragged about mine to everybody. I have even encouraged a few people to buy a Jeep, but this is a rip-off. Everyday factory workers can’t afford over a thousand dollars to replace these windows.
Reviewed June 13, 2010
I bought my 2006 Jeep Liberty used at 43,000. After driving it off the lot 5 days, a window regulator broke on it. Cost me over $300.00, which they told me I had to buy the window also. That was March 2009. So December 2009 a second regulator goes bad. The dealer tells me that they have had some problems with them and Chrysler will pay half. I was happy about that, but now 4 months later the window regulator breaks again. This time the dealer knows nothing and can't help me.
He doesn't believe that it has happened again but when I get there they bring a bulletin in that says it may be a recall soon, look at my car and then they send me home telling me I have to wait for a part. This is so wrong. They know it is faulty and should be paid by them, not me. They keep breaking every few months and it costs a bundle. I don't have $300.00 plus bucks to fork out every few months. Chrysler needs to step up and fix this problem! The consequence is a lot of money shelled out to Chrysler and I am sure they hike the repair costs up too.
Reviewed June 9, 2010
A few months ago, my 2009 Jeep Liberty's tachometer surged to 2,000 RPM while stopped and foot on brake. This has happened four different times now while stopped and foot on the brake. I took it into my Jeep dealer and they could not figure out the problem and told me to come back in if it happens again.
Reviewed June 8, 2010
On May 3, 2010, I was on my way home from work when my accelerator pedal stuck. I tapped it to get it unstuck which threw the car in super fast acceleration which careened my car over an embankment which only stopped when I hit a tree. I suffered a severe hematoma of the skull, concussion, severe bruising, which to this day I still have a black eye and suffer severe headaches.
The car’s air bags never deployed. The jeep overturned when hitting the tree. If these air bags had deployed, I believe I would not have sustained the trauma to my body, especially my head, as I did. Upon investigation, I see that the jeeps have had acceleration problems for years. I paid the consequences when my car’s accelerator stuck and on release threw me into an embankment. My head injuries were the worse. I still suffer from severe headaches. I lost a car, my air bags did not deploy, I lost 2 weeks of work of which I should have listened to my body and stayed off more, but economically I could not, especially having to purchase a car. I feel Chrysler/Jeep Corp. should be held responsible for this accident! Mentally, I have a fear of getting behind the wheel again even though this was not of my doing. I am extremely stressed over this situation and would like answers!
Reviewed June 6, 2010
I have owned my 2003 Jeep Liberty Sport for almost 4 years. I have had to replace the motor on the rear windows 4 times. The rear driver side window 3 times and passenger side once. Although Jeep has picked up the cost one time, I have been responsible for the other times. I am currently in debate over this fourth window. I refuse to pay for it! My window is down and my car is not secure. It is over 100 degrees on a daily basis. My AC goes right out the window.
Reviewed May 21, 2010
I have a 2006 Jeep Liberty (Limited) and a 2007 Jeep Liberty. Three windows have dropped in the 2007 Liberty, with less than 10,000 miles on it. The two back windows on the 2006 Jeep just dropped within days of each other (and these windows were rarely used!) last week. I have read of many who have experienced this same problem. Jeep should be held accountable for this obvious defect. My window dropped while parked at a mall and I was lucky no one stole some items of value inside.
Reviewed May 16, 2010
Om 5/13/2010, we were driving our 2006 Jeep Liberty. As we slowed for a red light (foot off the accelerator and applying the brakes), the engine suddenly revved and the car lunged forward. It only lasted a few seconds and traffic was light so there was no damage and nobody got hurt. We had been using cruise control earlier. It felt like a glitch with that system.
Reviewed April 19, 2010
My 2007 Jeep Commander engine stalls out in the middle of driving and the service technicians claim to have no idea what is wrong with it or how to resolve. However, in doing my own research, there appears to be multiple issues with Jeep engines stalling and in some cases has resulted in recalls for reprogramming of the software. This has not trickled down to my 2007 Commander yet.
Reviewed April 16, 2010
My window regulator broke on my 2004 Jeep Liberty. Apparently this is a common problem. I was unable to buy the broken part anywhere, believe me I scoured. Why? This is because Jeep has redesigned the broken part, forcing me to buy new window glass. If their new design didn't go with the existing window, they should replace the window at their own cost.
They admitted their design was defective by virtue of replacing the whole system, that's their problem and shouldn't be mine. The dealer is charging me over $500, the broken part used to cost $80. I have no choice. The window broke and fell down into the door.
I think we're ready for a class-action suit against Jeep. First, for making a defective part knowingly and then charging me for additional parts because they couldn't design it right the second time.
Reviewed April 15, 2010
The side windows, driver’s side front and rear windows and the front passenger window have failed. The driver’s window has failed for the third time and I rarely use the windows. The front passenger window is now taped up. I do not have the free time it takes to keep taking the Liberty into the shop to have the windows repaired especially when they will break again in a short period of time. I am thinking of permanently siliconing them shut.
Reviewed April 15, 2010
I purchased a 2009 Jeep Patriot on 1/30/09. It has been in repair 5 times for stalling issues. It continues to stall, corporate customer assistance refused to discuss lemon law or arbitration or advise me on any other way to pursue the problem. I am paying $370.17 per month for a vehicle I am afraid to drive and be rear ended after several close calls. This has caused emotional stress, time to take car to dealer and financial obligation for vehicle with great potential for doing me bodily harm.
Reviewed April 12, 2010
My 2005 Jeep Liberty was not starting. I turn the key and the dash lights would come on but no ignition. I thought perhaps it was the ignition switch. When my mechanic was disassembling my ignition, two metal pieces fell out of the switch. These pieces were the tip of the ignition rod the that fits into the ignition switch to turn the vehicle on. With this broken, the ignition switch can not be turned. The rod is approximately 3 inches long, very easy to access and easy to replace.
The only problem is that this part is not available. I have to buy the whole steering column for $374. This part is poorly made and appears to be a weak design. After investigating via internet, it appears to be a very common failure. I just wish that this part would be available or a new design made. As of now, I have to start my Jeep with a screw driver. I know it's not a safety issue but how does one go about getting a recall? Everything works on my steering column so I just think it is unnecessary to replace the whole thing. The part should be available!
Reviewed April 5, 2010
I own a 2002 Jeep Liberty and have had to replace my window regulator switches about 8 times now and currently, I have two broken windows but was quoted $350, plus tax for each window to be replaced from Chrysler dealership located at Superstation Springs in Mesa AZ. As you can imagine, I don't want to pay $700 for something I know is just going to break again. I have asked them to ask the manufacturer for a discount. Basically, I don't feel that this part should continuously break and consumers should have to keep paying for something over and over and over again. I have owned my Jeep for almost 6 years now. Thank you.
Reviewed April 5, 2010
I have been a loyal Jeep owner for ten years. This is my third jeep, and I love them, even though I could have bought another vehicle that had better gas mileage. In three years, I have had to take my 2006 Liberty into the shop 4 times for a bad window regulator on three different windows. Each time, I was covered under warranty. (I think Jeep knew this was a problem for many owners.) But now, I was told that it would cost me "at least $470," and the guy never even looked at my car.
I told them that this particular window was already repaired, but he said I would still be responsible for the repair fee. I've been looking online, and there a hundreds of complaints about faulty window regulators. Chrysler is in the toilet right now, and they really can't afford to lose people like me. If there is a class action suit against Jeep, count me in. This should definitely be a recall. Shame on you, Chrysler. I will never buy another Jeep again.
Reviewed March 23, 2010
Two years ago this march, I purchased a used 2007 Jeep Liberty. The jeep has a little over 46,000 miles and the engine is shot. It was nothing I did. I kept my maintenance up to date. My three year warranty has expired and the five year power train warranty did not transfer since I'm second owner. I wasn't made aware of this detail. I still owe about $14,000 on vehicle. I purchased it from Preston Hyundai 260 Boardman, Ohio. They were no help at all when I gave Jeep my VIN number. I need advice. The repair cost is $3500 and I am a divorced mother of four. Is there anything that I can do about thi?
Reviewed March 19, 2010
I bought a Jeep Liberty in April of 2007, and every year, one of my window regulators goes out. Now, I am sitting with 3 broken windows. It is going to cost me about $800.00 to fix them. I looked in your website, and saw that there are many individuals with the same problem. Why can't Jeep just recall the part? We pay good money for these cars.
Reviewed March 18, 2010
We bought our 2006 Jeep Liberty Renegade under a year ago with 32,000 miles on it. Two days after driving off the lot, the rear driver side window went out. The dealership replaced this free of charge, which we are very grateful for. Now almost six months later, the passenger rear window has gone out. Right now, it is duct taped up to prevent rain and debris from coming into the jeep. However, we are not able to drive it anywhere because every tiny bump will knock it back down. I contacted Jeep and they seem willing to reimburse us, however, it's going to cost us anywhere from $350 on up to fix and this is out of our pocket. We are a military family and do not make that much to begin with. My question is why can't the Jeep dealer just fix it and discuss financial options within their own company?
I've read quite a bit on this issue on various consumer websites. Everyone is having this problem. It is a defect in the windows and Jeep should be made accountable for it! Instead, we are all paying out of pocket expenses, with a verbal agreement for reimbursement which who knows if we will actually get this. I really like my Jeep, however, with these little problems, I seriously doubt I will ever own one again.
Reviewed March 16, 2010
I was driving my 2008 Jeep Rubicon on highway I96 about 25 miles south of Grand Rapids, MI. All of a sudden, I heard a "whoosh!" I stopped my Jeep. The driver-side, rear side window, which is part of the roof, popped off and shattered on the highway. A lost window is to be replaced. I lost faith in my vehicle. We bought an extended warranty. At first, the dealership wasn't going to replace the window because glass isn't covered under warranty. We argued and won. We now pay the $100 deductible. But I want to document this with someone. The window just popping off is a concern. What if someone had been beside my Jeep? It could have been fatal.
Reviewed March 5, 2010
We purchased a new 2002 Jeep Grand Cherokee and after we had about 35000 miles on it, we were driving down the expressway at 70 mph and the engine started to race to 7000 rpm, wna continued when the brakes were pressed. I had to turn the key off and try to pull over with no power steering.
The dealers have never been able to find a problem and it has happened 10 to 15 times in many different cases. Sometimes even when at a stoplight with foot on the break, it happens. It sounds like the same problem that others have had. There is no damage yet and I have been able to turn the engine off when it happens so far, but we will not sell this jeep to anyone because of this problem.
Reviewed Feb. 25, 2010
I had an unexplained acceleration on my 2007 Jeep Commander, with 6000 miles on it. The car was totaled. I'm alive, but terrified of driving. Multiple calls to Chrysler, denied me release of inspection reports. I was told that I would be provided same only by engaging an attorney or by virtue of my hiring an attorney. Everything I have read for the past number of days about Toyota, makes me convinced that I have been badly misled and hurt by Chrysler. Brand new car totaled. Damage to property. Extreme mental anguish.
Reviewed Feb. 24, 2010
This is to let you that my 1994 grand Jeep limited is the best jeep in the world! It has 335569 miles on it and is still running the best ever, sure it has some issues, but they are only minor. I hate that Chrysler is having a hard time right now but you have a great product and I just wanted you to hear it from a person who would loves her Jeep and as long as I can drive a Jeep, I will.
If I keep it serviced, it should last me until I can afford to buy another one. I am a small business owner and my Jeep is my life saver. It gets me to work in the snow and all kinds of weather and I love it. So keep your head up and the good Lord willing it will be okay. Thanks for having a great Jeep! Keep up the good work!
Reviewed Feb. 24, 2010
My problem is with the manufacturer. I have had all four windows fixed under warranty. When the 5th window broke again, it was past the warranty. By the way, the 3rd and 4th window being fixed, the manufacturer sent an alert to dealers about how to fix the windows properly. This mean my first 3 windows were not fixed properly.
Anyway, I went around and around with the manufacturer rep (because he is only the speaker and can't negotiate) we got no where. To me, it's the principle of the matter to be fair. I have been a loyal customer of two jeeps. I guess my customer satisfaction is not worth paying to fix my window properly. I will never purchase another Jeep because of this experience.
Reviewed Feb. 22, 2010
Jeeps obviously have a window regulator problem. I have had two breaks on my Jeep already and there are many forums out there speaking about this as well as petition sites. I spoke to Jeep the first time and they paid half for a problem they caused. That is so unfair and now they want me to get the second window inspected at my expense for them to even talk to me. We all know warranty runs out and what it covers, but when a product is manufactured defective like this why can they not take ownership and fix it? The dealers will tell you there is a problem. I’m a frustrated Jeep owner.
Reviewed Feb. 18, 2010
When our vehicle was barely 3 years old and just past the warranty cut, the mechanism for our driver's rear window went out. It would no longer function or even hold in an upright position. The price to replace the mechanism was beyond our means, so we tied the window up. Then within a year, the rear passenger window also went out. Now a third window in our vehicle has given out. These are all clearly made with faulty materials but the company refuses to recall the part or repair it because it is out of the 3-year warranty zone.
Reviewed Feb. 3, 2010
The regulators in my 2006 Jeep Renegade are broke. I had two replaced regulators at a Chrysler Dealership and they are now broke again. I only have 1 window that operates now. When the regulators are broke, all a thief has to do is press down on the broken window and break into my vehicle. When is there going to be a recall on this matter.
Reviewed Jan. 29, 2010
Call dodge about the rear axle seal that leaks after it has been fix. They told me that it's not their problem. I told them this is my second time fixing the same problem. I need them to recall my 2004 jeep so that they fix it.
Reviewed Jan. 29, 2010
A few months ago I began noticing that about once a week while driving the tachometer would suddenly begin revving while driving. Finally the check engine light came on. We had autozone reset it and when we unplugged and replugged the sensor it seemed to work fine. In the past two weeks, while stopped at a red light or stop sign, with my foot securely on the break, the jeep has suddenly accelerated and lurched forward. Each time has been a little worse. I am wondering at what point I should take it into a dealership. If they are going to charge me a fortune and there appears to be no fix, what is the point? I am terrified to drive my jeep.
Reviewed Jan. 14, 2010
I own a 2006 Jeep Commander. I have experienced stalling two times while driving down the highway. While driving along, the car turned off leaving me with no steering control. I had to put the car in park, turn it off and re-start the car. This weekend, I was involved in a four car accident because the Jeep failed to slow down with me pressing on the brakes as hard as I could. I had not experienced any previous problems with the brakes and had just slowed down a minute or two earlier. Traffic slowed down and the car in front of me braked. I attempted to brake, pushing as hard as I could but my car did not slow down. The result was a four car chain reaction collision. I was charged with failure to slow down.
Reviewed Jan. 9, 2010
My parents bought me a demo 2006 Jeep Liberty in 2006 when I was 16. It had just under 500 miles on it. Within the first 6 months, the window made a grinding sound and then fell down. The dealership replaced it. Just shy of my warranty expiring, I had two more windows break in the same way. My father forced the dealership to change all of the regulators to ensure this problem wouldn't happen again. Just a few months ago, I had another window break. I was just out of the time warranty but under the mile warranty but that didn't help me. The dealership told me they couldn't fix it without ordering a new window, that cost me $400. They also charged me $182 for their service.
It was just under $600 for a problem that is widespread in all 2006 Jeep Liberties. The man working at the dealership told me this is a huge problem that Chrysler is ignoring. I am a college student, I can not afford to dish out $600 every few months to fix a poor-quality manufacturing part. Replacing the regulators is not working. I am living proof to that. Chrysler needs to recall this model and make.
Reviewed Jan. 6, 2010
Specifically, this is the worst Jeep I have ever owned and I have owned 4 other Jeeps. The light on the dash board that indicates problems with the tires stays on constantly. In fact, this past August I went for my yearly sticker and the intake worker, Courtney, at Grava Chrysler/Jeep said they could not give me a sticker unless I got two brand new tires for the rear.
Because the tire light was constantly on, I thought the new tires would correct the constant light. The car had about 21K miles on it. I don't drive all that much. I purchased the Commander for peace of mind in the winter months. The replaced tires were the original tires. So I paid $300.00 for two new tires to get a sticker and to hopefully make the dashboard light go out. I haven't gotten a mile with the new tires when the dashboard tire light turned back on.
There is also a problem with the air conditioning motor according to Courtney at Grava Chrysler/Jeep. I have tried to have this problem rectified, but both times, Courtney told me the part was on order and she would call me when the part came in. When I checked back with her, the part hadn't come in and she stated that she would re-order it. I never got her call so my air conditioning/heating unit in the Commander still sounds like it has gravel in it.
My most pressing problem right now is the on and off stalling of the engine. I can get in the car and start her up and drive to the store. I'll come out of the store and the car won't start. When this stalling occurs, it seems as though whatever was wrong corrects itself because the car will start after sitting for a couple of hours. Meanwhile, depending on where I am, I have to either walk home, have someone pick me up or take a taxi home leaving the car where it is. This has happened on numerous occasions and is still happening.
In fact, when I go to the store, the doctor, etc. I either leave the car running with the doors locked so that I won't get stranded or I leave it home and take a taxi. The last car stalling event took place yesterday, 1/5/10. I took my grandson to school in Revere, MA., the next town over. The car started fine. But when I tried to start the car after dropping my grandson off, it wouldn't start. There I sat in 20 degree weather in a stalled car. I finally walked to my daughters house about a 1/4 mile away.
I have called AAA on a couple of occasions when the car stalled. The tow truck driver said it's probably my starter. I recently read about the problems other folks are having with this stalling issue. Believe it or not, I thought I was the only one experiencing this problem. My Jeep has not stalled on me while I was driving. When I first got the car there was a seat belt recall, but that was completed.
Reviewed Jan. 4, 2010
The jeep windows drop and shatter; the cheap plastic parts they used will not hold up. I googled the problem, it is widespread. There should be a recall.
Reviewed Dec. 24, 2009
My 2006 Jeep Liberty had windows that fail to stay up and the regulator is bad. We had the rear windows (both) repaired sometime in middle of the year. Now, front driver window fell while I was driving down on the freeway to Sacto. Talk about a cold surprise! I stopped at my mom's house to try and fix with pliers and duct tape. I got the window up, but it was not fixed. I see forums about regulators failing at a regular rate. It seems to be a major flaw with the design and there should be a recall to fix massive problems with the windows. Where is product/manufacture value if it does not last?
Reviewed Dec. 18, 2009
This year alone I've had four window regulator replacements, on top of the long list of replacements I've already had. Both of my rear window regulators went out in February and were replaced. The rear driver one was replaced again around August. At this time, I was assured that the part problem had been fixed and there would be no further problems. Needless to say, I just had the forth replacement this December. Guess the problem isn't any closer to be fixed. I park on the street and the window regulators just break. My car is sitting out there with an open window, that I know nothing about until the next time that I go somewhere.
During the last repair, my service adviser asked how I liked my Liberty. My answer was I own a Jeep 4x4 that can't go off road because a window regulator will fall and I'll get another repair bill. What is the point of having a 4x4 that can only be on the pavement and even at that, the windows still give out? I believe that this last regulator replacement made number 12. When is someone going to hold Jeep accountable for this?
Reviewed Dec. 18, 2009
Today (Dec. 17, 2009) the passenger rear window on my 2007 Jeep Liberty fell. I am unsure if the regulator is broken. Tomorrow I will open the door and see the damage and try and replace it myself. After reading these posts, I am sure the regulator is broken, but I do not know if I will have to purchase the new style regulator. Is the old style still available to purchase? I'll find out. Well obviously, paying $400+ per window every time they fail (and they will fail) is unacceptable. Why can't we all just write one letter - everyone sign it who is having issues and send the letter to Chrysler/Jeep for resolution? If they do not, we all take them to court and force them to fix the issue. We can't simply allow them to continue to ignore this issue.
Reviewed Dec. 14, 2009
Two passenger regulators have broken on my 2006 Jeep Liberty. I am required to replace not only the regulators but the perfectly fine glass. Clearly Jeep has a design flaw with the glass/regulator system. Customers should not be forced to pick up the tab. The repairs are costing me over $400 per window! The regulators themselves are only about $150, but why I need to spend over $200 per window when my windows are intact is beyond me. I am paying over $800 to fix two window regulators and replacement glass as Jeep has changed the glass and regulator system of my 2006 Jeep Liberty.
Reviewed Dec. 9, 2009
Electric window regulator is defective and has been a constant problem for thousands of Jeep owners. I just replaced mine for $357.08 at dealership.
Reviewed Dec. 9, 2009
Back in 2007, when my Jeep Liberty CRD diesel (a 2006 model) was under warranty, the check engine light came off and some code was pulled from the computer about a problem with Turbo charger inlet pressure sensor. I was not told to replace anything and they blamed the computer for the problem. Now it's 2009 and I have my Jeep taken care of at the Bellevue, WA dealer and I have spent about $2000 already, replacing parts to fix the same issue that was coming up back in 2007. The problem is that, of course, my warranty has ended so I have to pay this all out of my pocket. I have receipts that state the computer in the car was coming up with the issue back in 2007. I think it's totally unfair. It was obviously something that came out wrong from the factory or that I could have fixed while under warranty.
Reviewed Dec. 8, 2009
I just talked to a friend of ours who said her Jeep window will not go up or down. We have a Jeep Grand Cherokee that has 3 windows that will not go up or down.
Reviewed Dec. 8, 2009
Reviewed Dec. 7, 2009
Reviewed Dec. 5, 2009
Reviewed Dec. 4, 2009
Reviewed Dec. 3, 2009
Reviewed Nov. 30, 2009
Reviewed Nov. 24, 2009
Reviewed Nov. 19, 2009
Reviewed Nov. 18, 2009
Jeep Company Information
- Company Name:
- Jeep
- Website:
- www.jeep.com
