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Honda
Overall Satisfaction Rating
3.21/5
  • 5 stars
    21
  • 4 stars
    9
  • 3 stars
    4
  • 2 stars
    3
  • 1 stars
    28
Based on 65 ratings submitted in the last yearSHOW RATING DISTRIBUTION
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    Honda

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    861 Honda Consumer Reviews and Complaints

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    Verified Reviewer
    Original review: July 3, 2018

    I have had two Accords, love them. No problem with them. Also, owned an Altima, has problem with the front strut. I am getting a new car and I would LOVE to get a new Accord; however, I am waiting for the 201 Nissan Altima because I live in a state that snows and the Altima will be offered with AWD. Honda quit keeping the AWD for Acuras, put them in the Accord and I bet you increase your sales. And yes, AWD is superior to FWD in the snow and ice.

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    Verified Reviewer
    Original review: June 28, 2018

    Great car! I have had it for 4 years now and I don't regret the purchase. Beautiful car! Comfortable! Roomy! Great family car! Perfect for vacations or just a ride around town. Love all of the extra features! It's the nicest vehicle I've ever owned. I would buy another one in a heartbeat if I could afford it. Please give me money so I can purchase a new one. I like the CD player, sunglasses holder, storage options, interior color, exterior color, adjustable side mirrors, adjustable rear view mirror, fold down back seats, Leather interior, heated seats, sunroof, navigation, backup cameras, Bluetooth stereo, and alloy wheels.

    However, I don't like the fact that there is no DVD player option. I wish it was easier to sync phones through the Bluetooth technology and that there was climate control in the back seat. I also wish the car washed itself. It is 2018 and I can't believe that type of technology doesn't exist. I don't like having to pay to update the maps on the navigation system.

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    Honda • 861 Customer Reviews and Complaints • ConsumerAffairs

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    Verified Reviewer
    Original review: June 27, 2018

    I purchased my Honda because I needed an SUV that would accommodate my four children. I needed three rows of seats which this vehicle does have. It's pretty good on gas. It's all wheel drive and it just drives really smooth. I love it. My SUV have leather seats and since I bought this vehicle used and it was not taken care of good enough so there are cracking in spots in the leather seats.

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    Verified Reviewer
    Original review: June 26, 2018

    I replaced a Lincoln that I was constantly having to fix and it was very expensive do so. I tried out several different models of cars and chose the Honda Accord. I've had it for a year and I'm very pleased with everything about it. It drives and handles well. It provides me with a reliable ride. The ride is smooth and it's comfortable for both the driver and passengers during trip. I decided on the color black. I like the sport option, I like the look of the dual exhaust and the spoiler on the trunk. It also has great mileage, the trunk is very roomy, and has power that I was accustomed to. On the other hand, the leather seats would be nice and I miss having heated seats, rain guards on the windows too. I plan on purchasing them. A 6 disc changer is something I miss about my other car as well.

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    Verified Reviewer
    Original review: June 23, 2018

    I really like Honda. I am very happy with the purchase. I had other cars but I feel this one is less expensive in maintaining. I like the comfort and easy maintenance. Also has some automatic feature which are great. The chairs are nice and enough space for legs. However, there can be some improvements by adding more power to the car. For the price the car is good but still I will like the speed to be able to increase faster when I press the pedal. Other than that, I like everything about it and I want to buy another one.

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    Verified Reviewer
    Original review: June 22, 2018

    The car is fantastic, but has a lot of nickel and dime expenses. It gets incredibly costly, but is a good family vehicle overall. It does what we need it to do. I like that it has a lot of room and three row seating. When you have a lot of kids that have a lot of stuff, you need a lot of room for car seats and leg room. But I dislike that it gets so expensive to keep it maintained. A low maintenance car would be much easier on our growing family. We could spend more on family activities if we were spending less on the car.

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    Verified Reviewer
    Original review: June 21, 2018

    I love my Honda Del Sol Si because of the style and it is good on gas, easy to drive, looks very unique from other cars on the road and I wouldn't trade it for any other car. I feel lucky to own one. It is a rare car and a classic car from 1994 and just a very cool looking car in general. I like that it's a sports car and it is fast and small and good first car for me to learn how to drive a manual. But I don't like that it has manual locks. I wish it was an automatic button and I wish I could have the seat higher up because this car sits very low to the floor.

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    Verified Reviewer
    Original review: June 20, 2018

    Hondas are well made and great cars to own and I am very pleased with my Honda. It runs and looks great, and gets amazing gas mileage. It's dependable and it just gets up and goes. I am a mother of 3 and I can always count on my Honda to get me where I need to go. I love it. I like the sporty look and the trunk space in my Honda. I like that it rides smooth and sails down the road. But I would prefer a four door instead of a two door, it would be a lot easier to get my baby in and out of her car seat with four doors. I would also like more back seat space and a little more space between the front and the back seats.

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    Verified Reviewer
    Original review: June 19, 2018

    Extremely reliable. The car has had no breakdowns near home or while traveling cross country. It is fun to drive and has plenty of acceleration. There is also plenty of passenger room, the suspension seems durable and visually the car looks aerodynamic and cuts through the wind with little resistance and air turbulence.

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    Verified Reviewer
    Original review: June 18, 2018

    It's a good car. It's simple without a lot of bells and whistles, but it does the job and gets me around to where I need to be. Also, I liked how compact it was and that it had a sunroof. However, I wish it has a better engine.

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    Verified Reviewer
    Original review: June 16, 2018

    It's awesome. Good on gas, right size for driving back and forth to work or anywhere else you want to go, the price was good and I don't have to make payments on the vehicle. I like the color and my family liked the vehicle.

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    Verified Reviewer
    Original review: June 15, 2018

    The car is great. Gets good gas, had nice interior performance, and the price was great for it being new. The inside is very comfortable and everything is in good reach of the driver by in the steering wheel. The car had a great safety rating, it has great resell values and the car is safe for my family as well. Have purchased Hondas before and they are very dependable cars with a good reputation. This is a car I've been waiting to get it.

    This car holds its value. It also has airbags for both driver and passenger. The design is fresh and it has a awesome paint. Had Sirius radio and I can integrate my cell to connect with my sound system. The sound systems is Bose, has sunroof that I can open without having the sun directly on my head, the dimension of the size tires make for superior control in bad weather, comes with factory tinted windows, has high seats that are very comfortable and the car is able to seat 5 grown-ups. Love the car. The style is what I like in a mid-size vehicle. However, I have to take it to the dealer for certain tools to work on it.

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    Verified Reviewer
    Original review: June 14, 2018

    I love Honda. Both of our cars are made by Honda (a CR-V and a Civic). They're reliable, comfortable, convenient, and enjoyable to drive. We usually drive the CR-V when we go on long trips and it's nice to be able to fit my wife and I, two dogs and all the luggage plus my acoustic guitar on most trips. My favorites are the Bluetooth connectivity for my music, the seat warmers and the back up camera.

    The Bluetooth connection is great for just hopping in the car and having the music pick up from where I was listening to it last (which I'm doing constantly) and it sounds pretty great! The seat warmers are wonderful because I'm always cold, especially when my wife is driving as she likes to turn the car into an icicle on wheels. And I'm short so the backup cam can see areas I can't on my own or with the mirrors. I personally wouldn't enjoy driving something much bigger but as we travel a lot with two dogs and a bunch of stuff, a little bit more cargo space would be really helpful. We don't stack things in the back to the point where they are piling over the seats or we are unable to see out of the rear view window.

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    Verified Reviewer Verified Buyer
    Original review: June 1, 2018

    I had an engine seal leak, broken shock, replaced rotors and brakes at 23,000. Now I have another horrible noise that will need fixed. Honda service and Honda Corp can’t hear the noise yet outside reputable mechanics can. Honda knows I am 3,000 miles until my 36,000 warranty is up so they don’t, "hear anything" and so will not investigate the problem. I believe I have a lemon. Honda Corp doesn’t participate in the California Lemon Law. They are ignoring my complaints.]

    3 people found this review helpful
    Verified Reviewer
    Original review: May 31, 2018

    2012 Honda CRV makes loud grinding noise upon start. Informed dealer about the situation several times since the noise started years ago. After a year of purchasing the vehicle brand new off the lot the noise started. I complain about the noise numerous of times during oil changes. They never knew what the problem was nor did they hear a noise (lies). But now since I’m almost done (1 payment left) with paying off my car, and my warranty is over (bingo) we know what the problem is and it’s gonna cost ya! American Honda is garbage. They don’t wanna acknowledge the problem, and they’ve been knowing for years well before I purchase mines in 2012.

    2 people found this review helpful
    Verified Reviewer
    Original review: May 27, 2018

    We called for roadside assistance due to a flat tire. We called at 7:00 pm. We were told 40 minutes. After 40 minutes we were told 15 minutes more. After 15 minutes we were told 25 more minutes. We complained to the call center after each delay. Finally they told us a new service would come in an hour!!! We were very upset. After another half hour both services showed up. It was an awful experience!

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    Verified Reviewer
    Original review: May 16, 2018

    Owner of Honda Pilot 2012. Performed all required service maintenance outside Honda service (used Valvoline). I have all the service records. At 99,000 miles service engine light came up. Looked at the code of multiple cylinder misfire and it matched Technical Bulletin Service A13-082. Called Honda customer service and they recommended to bring in the truck for service. I brought the truck to Honda of Hackettstown NJ and they were very helpful and suggested to perform a preventive timing belt replacement of which I agreed and paid $950.

    After about four months my engine ceased. (A cylinder connecting rod went thru the block). Brought back the truck to Honda of Hackettstown, NJ and they have no explanation. They contacted Valvoline who performed the last oil change and Valvoline came on site to inspect with the Honda serviceman. Both groups agreed that the service was properly done. This bring me back to the technical bulletin service performed 4 month ago. The dealership and Honda customer service are saying that they cannot help me since the damage was not caused by the work done. I beg to disagree since connecting rods were listed as parts replaced on the invoice.

    I asked Honda customer service to investigate further and I was denied. This is a vehicle that I leased and then financed because of its reliability. My confidence in Honda has been seriously shaken. I was considering purchasing two new Honda vehicles and trade my Pilot. Now Its looks like Honda does not care about its vehicle reliability issues. This is something I never expected from Honda.

    Updated on 05/17/2018: Pilot 2012 engine dead after preventive maintenance - This is a follow up to the previous case listed on May 16 2018. Received a voicemail from American Honda Motors at 11:02AM May 16 from 888 234-2138. They said that my case was now assigned to a new case manager and that someone will be calling. No one called. It's now May 17th at 1:30pm. I called Honda customer service and they told me that my case was closed and that no one called me from their department. So I played back the voicemail message left on my cell. The customer service rep insisted it was not them and that my case was closed. However they documented what happened. Honda customer support! I'm very disappointed!

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    2 people found this review helpful
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    Verified Reviewer
    Original review: May 16, 2018

    Contacting CS and speaking with incompetent individuals is apparently the norm for this company. I have been waiting at least 7 days to receive a call back from a Supervisor. This is unacceptable. This is my 3rd Honda Accord and the rate they're going I doubt if there will be a 4th!

    7 people found this review helpful
    Verified Reviewer
    Original review: May 9, 2018

    Aside from the styling which makes the 2007 Honda Ridgeline not look like a pickup truck, it has been trouble free and reliable. The two way tailgate is very handy. Cannot get any better!

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    Verified Reviewer
    Original review: May 9, 2018

    I bought a 2018 Honda Accord Touring trim (nearly $40K car). Have had 7 different failures so far (defective paint, electronics failures, parts falling off car door seals, wheel well lining, etc). Honda's answer is to keep taking the vehicle in for service. It's only 3 months old with 6500 miles, and it's constantly breaking. In spite of the obvious fact that I have a lemon/dud, Honda will NOT replace the vehicle. My dealer's answer outside of keep bringing it in for service was for me to sell my car back to them at a loss, and they'd work me a deal on a new car.

    GARBAGE quality from Honda. Even worse they don't want to stand behind their product. I've been working with Leo at Honda's customer care, and he said there's nobody I can escalate to, but he'd discuss this internally with the distributor (?) who "generally does not talk to the customer". At this point I am in the process of yet more repairs, but a new car experience should NEVER be like this.

    I've owned Honda cars my whole life, and have had an 83, 87, 2000, 2005 Accord, as well as a 2005 and a 2006 Odyssey. My 2005 Accord was a nightmare, but that was due to a 3rd party, aftermarket hack job from the dealer, so I cannot state that was a Honda issue. Now I have a 2018 Accord, and outside of some miracle response from Honda to make this right, it will be my last Honda EVER!!

    To be specific, here's a list of my issues so far in my first 3 months/6500 miles on the car:
    1. Paint defect on side of car in front of passenger door
    2. Paint defect on roof of car

    3. Failed backup camera/console unit

    4. Weather stripping literally falling off passenger's back door
    5. Wheel well came loose and is resting on the tire while driving (part is in back order)
    6. Bottom weather stripping loose, and sticking outside of rear passengers door

    7. Intermittent charging working/not working on wireless cell phone charging pad (iPhone X)

    NOTE: When the dealer looked into the paint on the roof, they first wanted me to file a claim with Cameron (additional paint protection/warranty product I bought), and there was a small elbow sized dent in the corner of the roof after they looked at it which I had to speak with the service manager about to get fixed. They did fix it, but didn't initially want to take ownership of it. Seriously, Honda? I've Never spent so much money to only live to regret the purchase and get such a careless response from the manufacture of such a clear quality issue with YOUR product. If you are thinking of buying a Honda, buyer beware, and know that Honda will do nothing more than keep sending you in for repairs time and time again. I fear I'm reaching the point that the lawyers will have to battle this one out.

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    10 people found this review helpful
    Verified Reviewer
    Original review: May 9, 2018

    Loved my 17 Ridgeline until I used it to tow a camper within Honda’s guidelines. Had transmission failure at 17k repaired under warranty. Same problem 35 mi later. Got rid of it.

    2 people found this review helpful
    Verified Reviewer
    Original review: May 8, 2018

    I love the performance of the Honda Pilot. But the paint rear bumper is wearing off after only 1.5 years. Also, there's some electronic problem as one of the rear windows does not lock correctly with the key.

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    Verified Reviewer
    Original review: May 7, 2018

    We love this car (Honda HRV 2016) but this is the first model of the HRV and it rattles considerably on the doors as well as the driver odometer panel. We have taken it in to be serviced twice but no one can seem to fix it. I also think it’s a little noisy and the windows seem loose when they are lower than a quarter of an inch down. But we are planning to lease a new one which we have test driven. I think those bugs have been worked out. It’s a perfect car for a small family like ours!

    2 people found this review helpful
    Verified Reviewer
    Original review: May 5, 2018

    I own a 2010 Honda Fit. I love this car. It still gets great gas mileage. The 2 main reasons I bought it 8 years ago were the gas mileage & the extra room in the back when you put the back seats down. Can haul a lot of stuff. It handles well and I'm hoping I can get a lot more years on it.

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    Verified Reviewer
    Original review: May 4, 2018

    I am very pleased with my new Honda Clarity. I am still learning its features and sometimes feel stymied. The range is terrific, it charges in 2.5 hours and it handles very well.

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    Verified Reviewer
    Original review: May 3, 2018

    The Honda Ridgeline is a perfect midsize vehicle if you want the convenience of 4 doors and the ability to haul stuff without needing a big work truck. Has a wonderful ride. Front seats are very comfortable and fit and finish are great.

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    Verified Reviewer
    Original review: May 2, 2018 For an SUV Honda Pilot is a decent vehicle. Handles nearly as well as the Accord my husband took over. I like the backup camera and the sound system is nice.

    The GPS however seems like a scam considering the cost of an updated DVD and some controls are counterintuitive. Also, wish the driver's seat would adjust back further.

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    Verified Reviewer
    Original review: May 1, 2018

    I service my Honda Pilot regularly, and it never fails. It is sturdy, does not show much age, and drives like a dream. When it gets older and is no longer feasible to repair, I will buy another Honda. But I do not like the design of the new Pilots. They look too much like a van so I probably will not buy another Pilot.

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    Verified Reviewer
    Original review: April 30, 2018

    We were just returning home when the side curtain airbags on our 2015 Honda Fit deployed without reason or warning. Our car was totaled. Honda has done nothing about it all. They did offer to inspect car and run diagnostics on it but said we would have to pay for it until after the insurance already had the car. We have a police report that says the loss of the car was due to airbag malfunction. Honda says it's not proof. We also have pictures. They saw them too. I paid for an extra warranty on the car but Honda says it's no good because it's only a service warranty. Honda claims I refused their services but at first they were not free. I did refuse to pay for them.

    7 people found this review helpful
    Verified Reviewer
    Original review: April 30, 2018

    Honda Ridgeline - it is easy to get into. It works wonderfully as a car or truck, the back seat raises to allow access to a level floor, which is great for packages. This is the best vehicle that we could own as retirees.

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    Honda expert review by Jonathan Trout

    Honda has been around since 1946 and is known for making cars, aircraft, power equipment and motorcycles. It offers six kinds of motorcycles, including touring, sport, adventure, cruiser, dual sport and supersport models. Prices vary by motorcycle type and model but range from about $5,000 for a dual sport motorcycle to more than $150,000 for the top supersport model.

    • Touring: Ready to hit the open road in comfort? Honda offers six models of touring motorcycles made for highway riding. Touring models come with 670 to 1832 cc liquid-cooled engines and a variety of features for the road. Plan your trip with a built-in Garmin navigation system, listen to some tunes with Sirius XM radio on a surround-sound system and enjoy heated seats. Prices range from $11,000 to $24,700.

    • Adventure: Honda makes seven models of adventure motorcycles made for on- and off-road riding. You can start with a base model of adventure bike and build it however you’d like. Available accessories include a 12-volt electrical socket, a center stand, a motorcycle cover, heated grips and more. Prices range from about $5,000 to $16,000 for base models.

    • Cruiser: Honda cruiser motorcycles are focused on style. Choose from one of 11 base models and build your perfect cruiser with accessories, colors and engine innovations. These bikes have a low seat-height and extra-wide rear tires. View a full list of customizable options on the Honda website. Cruiser motorcycles start at $4,400 and as much as t $25,000 for base models.

    • Sport: If you’re into racing, Honda has more than 10 models of motorcycles designed for speed. Like other Honda bikes, you can choose a base model and build your own. Find a full list of accessories and performance features online. Choose from things like liquid-cooled V4 engines, adjustable rear suspension and traction control. Prices start at about $3,300 and top out at about $12,200 for the higher-end sport model.

    • Shopping tools: Honda includes shopping tools on their website to make purchasing a motorcycle a little bit easier. There, you can browse current deals and apply for financing and credit preapproval.

    • Best for: every type of motorcycle rider who wants to build and customize their own bike.

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    Jonathan Trout

    ConsumerAffairs Research Team

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    As a member of the ConsumerAffairs Research Team, Jonathan Trout believes having access to free, comprehensive information on products and businesses is vital to making smart purchasing decisions. He focuses his efforts on researching and reviewing multiple brands across a variety of industries, with the goal of writing unbiased buyers guides to help inform consumers on impending purchases.

    Honda Company Information

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    Honda
    Website:
    www.honda.com

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