Honda

I refused and filed with the state for an arbitration hearing. At the hearing, they tried to say EVERYTHING I did could have caused my problems- had to replace my window from a rock and that new window might be causing an interference, using a Bluetooth headpiece separate from the car might cause an interference, having my phone in the car might be causing an interference, using music on a usb drive could have corrupted files and cause an issue. It was horrible. The arbitrator sided on my side and they were told how much they had to pay me back. They sent me a letter stating in order to repurchase it back, they needed several items of information. I faxed all the information requested over the same day. A week later, I get another letter requesting one piece of the information to be sent again like I hadn't already sent it. I overnighted the entire packet to them again.

Then, I get a letter saying they are happy to comply and someone would be in touch, but when I dropped off the car, I owed THEM more than $6000 from prior debt I had. I refused and a gentleman called me to "explain" why, which made no sense. Then the very next day, I get another letter stating that was in fact exactly how much I owed them and I needed to contact the state if I had any further questions concerning it. The state rep said she even chuckled at that one because there was no way they were going to tell me that was correct since it wasn't what the arbitrator decided. During this time, I left a total of 4 voicemails for the Honda representative, and two emails. None of these messages were ever returned. Last week, I FINALLY received a letter stating they were going to comply with the request at the stated amount and someone would be in touch.

The very next day on Friday, I was in meetings for a total of 4 hours. During that time, I missed 1 call from Honda's repurchasing vendor about scheduling a time on Monday to return the car. I called her back when I got home, and we scheduled for Monday. She verified everything I would need to bring and I asked if I would be receiving my check at this time. She stated there was no check included in my packet. I told her I did not trust honda enough to give back the car without them complying with ALL the decision. The next morning, I get a call from the same rep saying she has the check as it was overnighted to her for me. The same day, I get a nastygram in the mail from Honda stating they had tried to call me, and sent a letter and had proof that I had received it (the same letter I received that stated someone would be in touch regarding scheduling).

The letter continued to state that honda had performed its due diligence in meeting the terms of compliance, but my participation was critical and they were requesting me to extend my full participation in this matter in order to complete the process. (All this because I didn't respond to 1 phone call until 4 hours later, when they have never responded to any of my contact attempts.) The car is scheduled to be picked up tomorrow and I can't get rid of it fast enough.

The local dealership has been wonderful (surprisingly for a dealership) and I originally thought about getting another honda because of this reason, but my experience with the actual company has made me swear off Honda for the rest of my life. This was my first and last one and I will take EVERY opportunity to post copies of these stupid letters for others to be aware what this company is really like. I will be posting reviews anywhere possible to warn people NOT to buy a Honda for any reason! Any company that treats its customers with such disrespect is worthless.

Every time I go to this service center and they are only the people changing oil in my car when this time I went there that customer service representative asked me that, "Why are you just coming here for oil change and and why tire rotation and other services you are not giving us to do it here." I told them because they are charging too much money and not doing proper services so then customer service representative told me that, "then why do you came here for oil change, go to the another service center who ever is giving you cheaper service," and that time I didn't give him any answer but I feel that this is not the right way to talk with the Honda customer.

I am using Honda car because I have trust on the company. I strongly feels they did something wrong with my car's oil that why 40% of oil life finished too much early and previously I never seen that my oil life reduce this much faster. I am using my car daily. I have another same model car that is also 2016 Honda civic Ex turbo model and same silver color but that car I bought from another dealer and in that car also I drive same mileage and still in that car I change my car's oil around at 6000+ miles every time. I have trust on Honda that why I am using two same model of cars because I am driving it everyday. So I want refund for this oil change and also I want proper service for my car.

I clearly feels that Metro Honda from where I bought my car and there I am going every time for oil change they did something wrong. Also, one more thing I would like to describe here that is before around 10 months ago at this service center they found that in one of my car's back side tire due to manufacturing fault there was something wrong with the brake and that they found after 2 years and 3 months after I drive my car for 24000 miles around. This is the thing which is risky for someone's life. So you can imagine how much great services they are providing to the Honda customers.

I want you to know that this is not a good business practice where they didn't behave good with the Honda customer and not giving them proper service. Please take some strict action on this and I want a clear justice for my car. Please fix my car's oil life problem. I hope I will get back very soon from the Honda Company and please solve the issue in my car with the oil life. -Harsh

Next day my wife went to dealer and tell them everything. They said, "We will check and most probably your vehicle is covered under warranty." On next day they told me that car engine piston is broken that's why all this things happen. Today June 6 service guy from Family Honda told me that Honda denied to cover my vehicle under warranty. They told him that my vehicle is undergone any flooding condition that's why water entered into engine and vehicles engine stopped working. They also blamed me that I never did my last service from Honda authorized dealership. I tried to book service appointment with Honda dealer but I couldn't find any date within 3 weeks. My car's engine oil life was zero so I changed my car's engine oil and filter from outside. I used synthetic oil and best quality filter for service.

After talking to service guy I talk to direct Honda service agent. I gave her my car detail and dealer's service guy number. She put me on hold and talk to service guy. After hold she totally denied that my vehicle is not under warranty and I never did properly car service (I have audio recording). This is the worst experience that. I'm using Honda because of its brand name and service quality but reality is that it's all totally fake. They want me claim insurance as my vehicle's engine is still under warranty. My email is **. Please help me so that I can I can fight and get justice.

Anyway, here I am sitting at Honda, Concord, CA, 1.38 p.m., the service person came over approx. 1 hour ago, saying the car had GONE to the window place, and it will take almost all day. Okay, what happened to the window people coming here?!? Also, I have sat here for over 4 hours, unable to go to the bathroom, in case they happened to say it was ready.

Also, we paid a large amount of money for a warranty, every time we come in, they can't find it on the computer, and they charge us!! Why don't they ask the financial department, as they have got it from there once before after a fuss from my husband. Now, my husband called, asking to speak to the General Manager of Honda Concord, and was told he wasn't allowed to speak to him. Was he asked to leave a message for the General Manager? No!!! He was told to leave a message for the Service Manager, who is apparently in a meeting and will call my husband back. Let's see how long that takes....

Took car home and was dead again. I went out and bought a battery so the wife could use the car. Whole day lost, 165$ gone and was advise they could not do anything for me. Called Honda customer care, same garbage. One excuse after the other not to cover the issue. I advised the Dealer that if the mechanic did not have a hydrometer and only uses the gadget to check batteries then they need a mechanic that will invest in a hydrometer. Honda will no longer have our yearly purchase to look forward to as my money is good other places. Honda is now a forbidden word in our home.

Of course Honda could fathom I went somewhere else and charged me a nice 375 which was explained to me, "Oh that’s because you didn’t get another car with Honda..." like what? I returned your car mint condition under miles and EARLY. You charge me a fee for not staying with you when you didn’t want to work anything out with me when I tried? A joke! Can’t stand this company and I tell all my family and friend to stay clear of Honda.

Anyway, nobody could figure it out but eventually they came to the conclusion that the alarm system just "glitched" and that I can come in and have the guy turn the alarm off. WTF so I can't use the car with a panic alarm or else I risk the car having me locked out until someone comes to fix it? What is this a stolen iphone. I mean come on! Being unable to get into my car was very scary considering the fact that if I had left my phone inside the car by mistake and needed to unlock the car there would be no way of doing so! Everything works fine again for now but I'm still feel uneasy about driving the car now. Again great customer service, nice car, and good driving vision from all views but one very unsafe experience. This car was purchased in Los Angeles, CA.

This is our only family vehicle, and to put icing on the cake, the sole provider for the family is off work for a back injury! Honda refuses to pony up and assist with issues despite calls asking why our 4 year old car is falling apart, their answers, normal wear and tear is not covered and we will have to foot the bill entirely on our own! Honda quality is nothing what it used to be and their customer service and support is laughable. Before these issues we were ecstatic to share our new car and tell everybody how great it was, now I would not recommend this car to my worst enemy!

The OEM tires on the vehicle are constantly either blowing out or running low on air, why they put such a cheap standard load tire on this hatchback vehicle should be considered criminal. I have now had to replace 2 blowouts and I'm re-filling a different tire's air at least once a week, I had to purchase a tire infiltrator so that I don't have to constantly visit and pay the gas station for air.

The wooden board that covers the spare tire in the trunk has curved and no longer sits flat, WT???? The molding/black rubber seals around the doors and jamb already coming loose. From what I have noticed on the driver's side door the interior section if you rest your arm on the panel itself it rattles, I'm assuming this is caused due to the flimsy nature of the panel itself. The driver's side visor rattles?

13, 000 miles in and I'm counting down the months over the next year to trade this junk in, I will never ever buy a new Honda vehicle going forward. I would without any doubt recommend Hondas from 2010 and back because I have had great experience with the year models. I'm sure I'm missing something here as there is just too many thing to remember. I get in the car daily thinking what's next with this thing. Living off the build and name of years in the past. Just HORRIBLE.

Three different men drove the car three different times on the main road including the technician and claimed nothing is wrong with the car. They refused to service it or even take a look at it. I told them not to drive out my gas and my mileage. They still took the car anyways and drove it around. The manager asked at first I said no then yes. He also did everything to try and keep the car on the road but still refused to service it or replace the gas in my car. As he was testing the car he was raising his voice at me saying "it's the road the car is pulling because of the road". I will never ever return to any Honda dealer to service or purchase a car. They are a bunch of criminals running a business.

On this particular model, Honda KNEW that oil consumption was a problem. Our car ran out of oil and did some damage to the engine. This happened 1,000 miles past the warranty date. Honda would NOT make good on this problem and wanted us to pay another $3,000.00 to fix this engine. We filed a claim with American Honda, and they said they would not pay AND that this car had a "fix" put on it because it had a recall for the oil consumption problem. We are now TOYOTA buyers.

The first thing was the screen repeatedly freezing, then the insulation in the drivers side door repeatedly coming undone leading to rain water getting into the car. Then an annoying clicking noise that ended up being a noise coming from what turned out to be a faulty airbag. Most recently the driver's side seat creaking loudly all the time which they now need to replace. In addition to this a bubbling noise coming from the radiator which I am told may be a head gasket (although they still do not know).

Finally the biggest one is recently the car started to sound literally like a lear jet making a loud high pitched winding noise coming from the engine. I was told today that this is coming from the transmission and that they will need to replace the transmission but they cannot replace it until Honda corporate gives them approval. Now mind you, I dropped this car off 1.5 weeks ago and it took them until today to actually determine what the issue is and these are the same people that are going to install a new transmission on my car? I just don't have much confidence in this group of Honda mechanics given it took them 1.5 weeks to determine the problem in the first place.

To me, that seems like a really long time but that is a whole other story. I have had repeated problems with this dealership that orders on complete and utter incompetence. Plus they are now telling me that they have no flexibility in providing me a deal on a new car despite all of these issues on a 6-month-old brand new car. This is despite the fact that all of my family members will never buy another Honda or Acura again given the way Honda has treated me here in addition to all of the problems I have experienced with this 2018 Accord and I might add also the problems I experienced with my prior 2014 V6 Accord Touring (which for the purposes of time I won't get into now but that car was a lemon as well).

My point being consumers should be aware that Honda is marketing a faulty product here and not doing anything to try and rectify a long standing relationship that includes more than just me. It is very disheartening and if I were not tied to an 84-month financing agreement I would drop this car like a hot potato and get another brand car faster than you can say Mississippi. Going into the winter months I have zero confidence that this car won't stand me on a frigid day.

This went on for months back and forth with a new person saying they were sending the title and going through the whole cycle again! Omgosh, so frustrating! I had to track the original owners down to help us, who had since MOVED OUT OF THE COUNTRY, and guess what? They (Honda) said that they had to be in a US OFFICE to sign some paper! We waited for them to come back for a visit to the U.S. and then thought everything was squared away, guess what? STILL DIDN'T SEND THE TITLE. We ended up having to get an attorney and we used to be HUGE Honda fans.

Never again will we buy a Honda. The customer service reps were always incredibly rude and disrespectful even hanging up on the original owner. Very, very, very disappointed in Honda to say the least. Customer service is a reflection of the company, I feel very strongly about that. I don't want to support a company that doesn't honor and serve their customers.

After they checked the car (in front 2 tyre burst and found the car cannot start) they say will send the car to the nearer HONDA which at Semenyih. They ask whether can they send to SAG ULTIMATE centre which my nephew do not know actually. The place is only for (Body and Paint centre) after accident. Here what I want to question how come Honda towing track staff do not know where to send the car base on the car situation and case. My nephew is not accident which I think they should straight send the car to the nearer HONDA service centre. How come they send the car to the body & paint centre???

14th November 2018. I went to the SAG ultimate and they mention they did not provide checking or repair for engine issue. Then I call back your customer service line and talk to Ms. ** to collect back the car and send to the HONDA service centre but she mention I need to pay for it which is the procedure is like that. I'm like… "What? I have to pay for your mistake?" And further I'm not asking to bring to other workshop. I'm asking to collect and send to HONDA service centre. I really hope the management of HONDA look into this issue. This will make your customer feel upset and HONDA reputation will affected. Your customer service never act professional in this difficult situation. It's not about the money that we need to pay extra for the towing issue but just the matter of professionalism and customer happiness

Lastly I would like to give compliment and professional sales services to SAG ultimate branch at Semenyih to the Manager (Steve **) which provide me efficient and fast respond on settling this issue. He take the responsibility to send my nephew car to the Semenyih HONDA service centre without any charges. Thank you for his staff at the SAG centre, Mr. Chin ** and En ** for the good customer care and professional attitude. Thanks.

After requesting the key several times, finally Jose sent me a key in the mail, and when I tried it, it didn't work. I called Jose and mentioned what happened, and he promised to help me solve the problem. After several calls and texts, I have copies, that never happened. By the end of October, the car run out of battery and I needed a jump start, so I tried to open my SUV with the key with the physical key on the fob, and to my surprise, it didn't work. So the fob did work, but the physical key didn't. Of course, the second key sent by email neither. I called the dealership for some help, knowing that Jose will not help me since he never did. I was "helped" by Dmitry (Dmitry **), after recommending to change the batteries on the fob which I did, but didn't work, I explained that I didn't have access to my car, to open the hood for the jump start.

Finally, he stated that I had to bring the car to the dealership to make the keys, and I reply to, "HOW? If I can't access the inside of the car how can I take the car to the dealership?" His answer: "TOW IT!" After a long conversation he hung up on me, and when I called him back he didn't answer my calls anymore, that's what I call customer service!!! Needing to work and desperate, I tried to call the General Manager or CEO of the company and left several messages, and he never answered back. I also called several times Jose my salesperson with the same luck.

This happened on Friday, by Monday, and losing all those days of work, I called everybody again, and they transferred me to Manny (Emanuel **). Ohhh Myyyy, what an ignorant individual, impersonating a manager. After talking for more than 30 minutes, he never understood what the situation was, so I asked him for another manager, not knowing he was not, since he presented himself as a manager and not a sales associate. The phone call went to another voice message.

Desperate at this point not knowing what to do, I talked again to the receptionist, Ariana and I beg her to transfer me with someone that would care. She was extremely professional and helpful, honestly trying to help me and she did since she transferred me to Richard (Richard **). This guy in less than 30 seconds understood and asked me to wait for a locksmith at my location. I wonder why Dmitry didn't offer this four days ago, but I was glad that someone at least was trying to help me.

To make it short the locksmith came to my place, to make the physical key, I had no idea that with no original they can do that, he opened the car, then the hood and he jumpstarted the car, everything in less than 15 minutes. I was ecstatic, I was going to be able to work again, and I began to wonder why Dmitry asked me to tow the car to the dealership to make the keys when that was NOT necessary AT ALL! I showed the second key to the Locksmith that Jose sent by mail, and the stated that that key was never for my car, once paired it can not be changed, not the fob or the physical key and if I wanted another one I had to order one from scratch.

To summarize I'm not surprised Dmitry, Jose and Manny, still work in that company if we have in mind they have as General Manager, Mark **, who is a stranger to the concept of customer service. I still have to make the extra key that was promised at the purchase of the car more than four months ago. But at least I'm happy I can use my car. Hope someone in Honda will address this issues since this is NOT the way to handle any situation or customer.