Honda

The problem is not the accident that I had, (only was paint and the left mirror), the problem is there are no part to fix the car. I need to resolve this, if there are no parts, you will need to find another way, I am so disappointment now, I feel discriminated, and feel that you guys are leaving me alone with this problem, instead of resolved it you are giving me a hard time. Do you guy care about your customers? I had a Honda for years, I buy another brand and now I went back to Honda, for this?, To feel that you guy doesn’t care about your customers, That doesn’t matter if you are loyal to the brand, you are on you own when you have a problem, I been looking for answer, and all I received are apologies, that’s all. And I really need a call for a person that have the solution on hands, no more apologies with no sense and no more excuses. I will really appreciate that someone can take my case seriously for once,

Regards,

Lisandra

This is a disgrace to Honda and would encourage all car owner’s past, present and future to buy other cars other than those made by Honda. They have not yet resolved my issue even after all these months of trying. Even lawyers involved these in past cases have refused to help or talk on the matter. What are they hiding or what deals made w/ Honda, plaintiff, and the Highway Safety Board?

I am an original believer of buying Toyotas, however I got a recommendation from family members and friends to get the Honda pilot who have similar vehicles of both Hondas and Toyotas, even though I was very reluctant to buy a Honda due to the horrific stories I have heard about Honda vehicles and experience w/ Honda personnel. So, I got a Honda Pilot 2013 and my terrible recent experience w/ the car issues and the customer service a Honda corporate proved the terrible stories I had heard to come true.

I had contacted Honda to resolve my issue on case which was due to a Honda know issue on the Piston ring issue also confirmed by the Honda Mall of GA Dealership on 11/2/22. The behavior of the case manager, Mr. Kantar ** was atrocious and disgusting. A person like Mr. Kantar ** should be fired from his job for his choice of words and not doing his job and resolving the issue. This will also be sent to BBB and listed on the consumer reporting websites. He has closed my case twice without resolving the issues or doing anything about it. He is a rude person and people like him should not be allowed to work at Honda or any company.

I have never had any major issues with any of my several Toyotas or even one Nissan that have owned in my life. However, buying this Honda Pilot 2013 was a disaster. Bought this car brand new and recently had this engine light issue that the dealership told me was a known issue to Honda and should be resolved by them. This car has a low mileage of 135k and should not have this issue. Mr. Kantar ** told me over the phone very rudely that "I am not going to resolve your issue, what are you going to do". This person is a disgrace to Honda and should be removed right away. He closed the case without trying to resolve it.

I had also called Honda an second time and had the case reopened. I have requested the case to be sent to someone else but was connected to him again. I told Mr. Kantar that I did not want to Talk to him and did not want to discuss w/ him due to his behavior. There was another Mrs. ** who called me extension and I had left several messages for her, but she never returned my call. Is this how Honda employees work and get paid for not Calling and resolving issues. This behavior by Mr. Kantar constitutes harassment of the highest order and a disgrace to Mrs ** not rectifying the issue.

Furthermore, this case was closed again on their own when I called to find out status. Upon calling Honda the customer service lady who picked up the phone was rude also saying she would not assign this case to some one and only Mr. Kantar. This is wrong and needs to go to a superior person at Honda. I have not heard back from any supervisor or superior person but got an email saying, "If you don't respond within 5 days the case will be closed again."

I contacted Honda a third time again and a Lady spoke w/ me for 5 mins and assigned a case to other gentlemen who was also rude, did not resolve the issue and re-closed the case again. Honda should fix my Honda Pilot along with other owners having the same issue. The cost given by dealership is approx. $5300.00 and should provide the extension warranty for the same. I encourage all car buyers and users not to buy Honda in view of the issues we have seen in the world.

Over the winter we had an issue with the car where just about all of the electronics on the van failed. I took it into the dealer and was told that water somehow got into the vehicle and under the dashboard to damage the body control module. There was no evidence of water, the mats weren't wet, nothing. I called Honda Care to file a warranty claim and spoke to an incredibly rude guy that told me that "water intrusion" was excluded and there was no way they would cover it. First of all, how is it that a warranty designed to cover manufacturing defects, would not cover water somehow permeating the frame of the vehicle and damaging electronics? Secondly, I had asked for some sort of proof that there was water intrusion and was told they couldn't do that.

I did not accept his answer and called Honda corporate to escalate the issue. I was assigned a case manager who was incredibly friendly, but just talked in circles. I spent MONTHS corresponding with her and sending her a bunch of documentation that she had requested along with photos, etc. Then she called one day and said they were closing my case and would not be helping me.

The dealer was also no help. For those of you that aren't aware, the dealer is paid much less for warranty work than what they're paid for regular customer repairs. So its advantageous for them to say its not covered, because they want to get paid more. I complained to both parties but both just pointed the finger at each other and no one would accept any accountability or provide any sort of proof of "water intrusion".

I'm so annoyed and disappointed by this treatment. Now my family is out thousands of dollars for something that absolutely should have been covered by the extended warranty. Just a warning to those out there that are thinking of buying a Honda, and their extended warranty. This most recent issue was the last straw for us. We have been repeatedly screwed over by Honda and their dealer network over the past 20 years but like a abusive spouse, I kept coming back.

I reached out to American Honda for assistance in paying for the damage caused to the car due to their faulty manufactured jack and they stated they would not be assisting in the repairs as they could not confirm if the jack was used properly. This is their way of not backing this product. I have used many jacks over the years and am 100% certain that our car would not be damaged if their equipment would have worked properly. Very dissatisfied with American Honda. Very sad that we now are out of pocket due to their product negligence.

When I tried to open a case with Honda USA, I could never get a hold of the person assigned to my case and when I finally did, they had already made the decision not to cover the evaporator BEFORE even talking to me. I thought Honda was a step up from Toyota but it clearly is not. I have been mistreated by both dealerships I have dealt with and now gotten terrible customer service from Honda USA. I will NEVER buy a Honda again. I don't think they could give me a car at this point. There are countless articles about the AC systems in these cars being bad and Honda has chosen to ignore their customers to try to save money. Honda USA is a TERRIBLE company and their Customer Service is the worst in the industry. Buyer BEWARE!! **

On the CA DMV notification stating that the recall requirements were not met were instructions to call the CA ARB with questions. I called CA ARB and got a message that they don’t take calls and instructed to send an e-mail which I promptly did. I received a notice back from CA ARB that a “pink form” was required from Honda in order to complete the recall verification process and that the dealership would be able to assist. I called the Honda dealer I purchased the car from and spoke to a person in their service department who instructed me to contact American Honda about getting the verification notice.

I then called American Honda and opened up a case, thoroughly explaining the situation and have gotten absolutely nowhere. I have literally spent 2-3 hours on the phone with American Honda with one of their case workers telling me that the system shows the recall completed but they don’t have a form to supply to verify and use to mail to the CA DMV even though the fees have been paid to the DMV and American Honda says they show the recall being completed. Honda kept telling me this is a DMV issue... Well, it’s a recall issue that Honda is required to do and the DMV requires Honda to supply verification that it has been completed so that makes this a Honda issue with supplying the paperwork that they agreed to supply the customer to forward to the DMV.

The last call I received back from a different case worker at American Honda (it was escalated to a manager) was Friday afternoon and their position is that the car is in Texas and they have different smog requirements than CA and that the dealership in TX may not be certified to complete or properly perform the recall for CA (?) – I was told by the previous case worker that the recall had been completed according to their system. Their (Honda America) case worker manager’s suggested solution is that I go to Texas to register the car there and then bring it back to CA and re-register it in CA when my daughter finishes school. I guess that may sound reasonable to someone somewhere (?). CA ARB says that there is a pink form required from Honda to send to the CA DMV to handle this. Why can’t American Honda figure this out? Someone somewhere within Honda would have set up the recall program and have some knowledge on how to resolve the matter without having to change the state of registration.

In the meantime, the tags are now expired and the issue remains that I have purchased a $40,000 car from Honda that has an emissions recall and due to their inability to supply me with proof of completion or instruct the Honda dealer in Texas the necessary steps in completing the recall and it’s requirements to allow it to be registered. I am stuck with a vehicle I can’t register short of driving it 4,000 miles round trip to bring it to CA for a recall procedure or traveling to Texas myself so I can register it there.

Short story facts: On Aug 5th, 2022, our vehicle had a catastrophic transmission failure on a flat road in Longo’s parking lot, which defeats the purpose buying a new car to avoid these kinds of situations. Our transmission is covered by warranty. Road-Sport Honda, Scarborough, did not provide a replacement vehicle. Moreover, they didn’t take responsibility for the failure; the representative of the dealership kept saying that they can do nothing, and everything is depending on Honda Canada, and kept repeating “It is a global shortage, and we can’t provide a loaner/rental car”. We were able to move the car to another dealership, Queensway, from which we promptly got a rental on September 8, 2022.

Three full months and a week passed and still we do not have a date when a transmission will be delivered to the dealership. The Dealership doesn’t know when the parts are coming, since Honda Canada is providing them, and they are under TBA status. We called 7 times Honda Canada Customer Relations and we got nowhere only variations on the following theme: “it is a global shortage of parts, and we can do nothing for you”, even two times I spoke with case manager Loren (case # **). When we asked for updates, we were told that there are not enough employees to provide this service and that the Dealership is first to be informed when the transmission will have a delivery date.

Our car it is in the same spot parked at the dealership for 14 weeks, would you think that the tires or the breaks are not affected? We got the rental car after 5 weeks, because we moved the car to a different dealership (Honda Queensway, thank you). We do not have the winter tires on the rental, we cannot go out of Ontario due to rental insurance policy, so we can’t honor the vacation we planned and paid. We can’t go over the border in US for Christmas shopping. We are diligent in to pay all our commitments such as car loan or insurance, but still, we do not have the car we are paying for.

We drive as rental a different SUV a Hyundai Tucson, which is expensive on gas, not quite an equivalent car. When we call Honda and ask when we will have the part, we are told you do not have a timeframe and you can do nothing for us, even when we proposed alternative solutions like gives us the money back or gives us a new car minus the tear and wear for this existent car or fix right away in the past 14 weeks.

We wrote three emails on Sept 19, 2022, and we were replied and told on the Sept 20, 2022, that is nothing to do when we asked for a date for delivery for the transmission or to be reimbursed since we feel like we got a lemon or to have a new car minus the wear and tear. When we wrote a reply to the Sept 20 Honda’s answer on Sept 26, 2022, we didn’t get any response. When we asked by phone why Alex on Sept 30, we were told that already we got a reply on our concerns on Sept 20 so no other follow up from Honda is needed.

"We can do nothing for you" is all we got from our efforts when we contacted Honda Canada. This is how you treat your customers? When you got a report saying we have a failure of a transmission after reaching over 16,600 km on a new Honda 2022, no bells are ringing? Why don’t you think of, "How can we get the trust of our customer by taking a transmission from the new cars line and quickly fix this and satisfy this existing customer, and potentially letting a future customer to wait a little bit"?

Details for this story: Current vehicle Location: Queensway Honda, Service Dept. History: On Aug 1st, 2022, while driving, we heard a metallic noise when I accelerated. On Tuesday August 2nd, 2022, I went to the dealership Road-Sport Honda, in Toronto-Scarborough from where I bought the car, to report the noise. I had expected them to check the vehicle, but instead I was scheduled an appointment for the 8th of August at 9:15am. (I have the email sent on Aug 2nd to prove it.) On Wednesday August 3rd, I went again since the noise was continuing. I thought if I went again and told them that I was in the VIP program and had the extended warranty, we would be successful in either having the appointment moved earlier or in checking the noise on the spot, however, nothing changed.

We did not use the car again until Friday August 5th when we went to do shopping at Longo’s on Laird, at which point the car broke down. Road-Sport Honda did not provide a replacement vehicle. Moreover, they didn’t take responsibility for the failure; the representative of the dealership kept saying that they can do nothing, and everything is depending on Honda Canada. It was extremely hard for them to believe that the car had a broken transmission, so they did not want to provide a loaner/rental car and we quote, they said: “It is a global shortage situation, and they cannot provide it”. We were able to move the car to another dealership, Queensway, from which we promptly got a rental on September 8, 2022.

We have been continuing to pay the biweekly payments and insurance for more than 6 weeks now and we still do not have a date for repair since the transmission has a status of TBA as the estimated delivery time. I called Honda Canada on Sep 09, 2022, and expressed my concern and a “case” was created, and I was told a case manager would call me back. I called back on the 12th of September, spoke with Angela, and at this time I was told that the case manager will call in 3-5 business days from my first call, and she has no news regarding the TBA status of the transmission. The case manager called on the 15th of Sep. 2022, Mr. Loren, and told me that my case is #**, and he has no updates regarding the date when the transmission will be sent to the dealership.

We didn’t feel was helped in any way with this call, with the creation of the case. On September 30, I spoke with Alex, and he told me that, "We can do nothing for you." On October 6, 2022, we spoke with Marge, and she told us that only the Dealer can tell us when, she doesn’t have any updates, same when we spoke with Maria on October 14,2022. On October 24 we spoke with Angela, she had no updates for us, we expressed our concerns and asked for Loren the case manager. We spoke then with Loren other than no news, nothing can be done, we got the advice to call every time when we got concerns and ask for him and that lately we less calls received probably because the parts are started to be received, but no promise for us.

We are wondering why this wasn’t already reported to you, Honda Canada, and a case made after 6 weeks with no solution for the critical failure occurred on a brand new car; so I had to call to have a case open; why I still having to wait another 5 business days to be called by Honda Canada case manager; why am I having these calls trying to solve this situation; why haven’t you contacted, concerned for me the customer, with a car under warranty with transmission broken?

We suggest that Honda Canada would improve the process by giving the Customers updates on status in cases such as mine when it is not a minor defect. All my friends are surprised too! We are extremely frustrated since we have only one car for the family. This is now the 3rd vehicle we have purchased from Honda and have been loyal customers. My 1st car I purchased from you was a Civic, then an H-RV M.Y. 2016 in perfect condition which was traded in for the H-RV 2022 for about $20,000; due to this development we have started to regret that we traded in. Friday morning, we were called by Honda Canada after 14 weeks. I will keep you posted with the results….

Robertino and Cristina **