Honda

I called Honda's customer service line and was rejected, I asked to be sent to mediation. They told me I would hear back in 3-5 days but after a month I heard nothing. I called back, they told me I would hear back by the end of the day, nothing again. I called the following day and was told I'd hear back, nothing AGAIN. Another week goes by and I call AGAIN, and finally reach somebody who tells me that I made the choice to buy used and out of warranty so I'm out of luck, despite the now compromised frame and body of my vehicle, and the structural damage that will occur (hello safety concern when the frame of my vehicle rusts to ** because of a defect Honda knows about but doesn't care to handle).

This customer service experience has been HORRIBLE, and what makes it worse is the Honda KNOWS they produced and mass sold a vehicle with faulty paint, and its those of us who have to purchased used, not able to afford new, who have to incur the further financial hit to try to fix this issue. Just over one month I had this car, meticulously taken care of, mint condition, not owner neglect, but rather Honda neglect, and this multimillion-dollar company refuses to fix the problem they created. Good one.

Again it had not even been 24 hours and I had been calling all morning trying to reach someone in management but they were all in meetings. I just wanted my car back and they refused! Not only was this emotionally damaging but the general manager said she could tell I was upset because I was crying and she said "I can tell you're upset so I will let you go" after telling me I couldn't have my car back and me begging to get it back. She was absolutely horrible! She did not need to be rude as I never once raised my voice or anything. I simply begged to have my car back. She said no! Have a good day and hung up.

I have always supported Honda and am very devastated that this is how they do business! I would not recommended them to anyone! How could you do that to someone? They simply got the better end of the deal and would not give me my car back and also told me to just take and trade the car of lesser quality if I didn't like it. I'm done with Honda!!!

The dealership inspected the sensors and assured me they were performing "to spec" - this was not an issue with a faulty or malfunctioning sensor, *this is the way Honda Sensing is designed to work*. Further searching has turned up 3 class action lawsuits and hundreds of similar stories, with Honda dismissing all of them with the hilarious "it's a complicated system, you can't expect it to be perfect". I'm sure Ford would have loved to have that slogan when they were dealing with the Pinto. Honda, when it comes to the *brakes on a car*, yes, you do need to be perfect, or you need to leave them alone. It's worth noting that Consumer Reports ranks Honda dead last in its evaluation of these emergency braking systems.

Further compounding the situation, there is no way to permanently disable this system. I would strongly recommend that no one buy a car with this "feature", think twice before riding in a newer Honda, and be aware of their potentially erratic performance if you see one on the road - frankly these cars are a danger to others as much as to themselves.

I have never been so wrong about a manufacturer and have never felt so unappreciated as a customer. It took days to even get my vehicle towed. I've now spent the past five days on the phone talking with over a dozen different people. Every person I spoke with said it was a different department or person's responsibility. Literally just passing the buck back and forth between Honda Customer Relations, Honda Roadside Assistance and the dealership. I even had my call "dropped" at one point.

After being juggled around for days I finally demanded to speak to a supervisor at Honda Customer Relations. Customer relations told me that supervisors don't speak on the phone with customers. I thought I must have misheard what I was being told. I can buy a forty dollar watch from China and get a supervisor on the phone but not for a new vehicle? I spent 60k on a vehicle two weeks ago (though I haven't actually been able to drive it for nearly half the duration of ownership) and Honda Canada doesn't even value me enough as a customer to allow me to speak to someone above the person answering the phone. I was told the only way I would be able to speak to a supervisor is if I was injured or if my vehicle injured someone else. They're lucky that I was able to pilot my heater less vehicle from a near laying position back to my house without injuring someone.

I however, was not so lucky, as apparently an accident is the only way that you rate high enough to speak to someone with an answer other than we don't take care of that or it's someone else's responsibility. That's what it ultimately comes down to...caring. Honda obviously no longer cares if its customers are safe or remotely satisfied. My vehicle is sitting at the dealership 170kms away from my home, after it broke down due to no fault of my own. Not my fault but my problem. Honda's suggestion was either rent a vehicle on my dollar or talk to my insurance company about getting a rental.

Honda Canada, as you have made blatantly clear at this point, your (technically my, though I don't actually have possession) malfunctioning, unsafe vehicle has become solely my problem after I signed on the dotted line. I however, will never buy another Honda and I will let everyone who will hear it know that Honda no longer stands behind their product and definitely not their customer. This has been unequivocally the worst buying experience I've had to date. I'm sitting here in utter disbelief, sick to my stomach trying to figure out how to get my new vehicle back home.

I recommend that if you're shopping for a new vehicle that you don't just assume that Honda still stands for reliability and customer service as I had. Look into the customer complaints, class action lawsuits and you'll likely figure out that Honda has adopted the money first, customer last stance that so many manufacturers are moving towards.

Let my expensive mistake guide you away from a company that no longer embodies what used to be synonymous with Honda...Trust. You'll pay the Honda premium, they'll pocket your dollars, take your trust, crumple it up and toss it along side you into the trash. I may not speak for all your customers but I think all those you've tossed aside would agree...We aren't asking for better.. we're demanding it!

I’m being bullied into buying their product. They refuse to return my money and I drove the car unsafely for a couple of months. I was basically called a liar by the Service Manager 12/17/21. Offered to discount factory car starter to $650 + tax and $100 loyalty card if I met the Honda Rep and signed a release. Honda Corp has an open case but always tell me that all they can do is talk to dealership. Whenever you call dealership no one answers, was told they had no receptionist in Service so they answer when they are not busy. I will never buy from Honda again!!