Consumer Complaints and Reviews
I'm writing a bit out of frustration. My husband and I recently purchased a used 2015 Honda pilot from Infiniti of Columbus in Columbus Ohio. While we were highly satisfied with their customer service during the purchase we are a bit disappointed with a small issue we incurred after the purchase. During our test drive with the salesman we noticed a tire light was on. We were told the tire likely just needed air. After being at the facility 4+ hours for sales/negotiations etc. we left without addressing the tire light again.
Over the next three weeks we had to add air to the tire weekly. Finally realizing we needed to get the car in for an evaluation we were told there was a screw in the tire and the tire needed replace for approximately $200. Now we only had this car 3 to 4 weeks and when calling the dealer to get compensated for this faulty tire we were told "Sorry we cannot do anything about it." $30,000 for a new/used car purchase is a lot for our family and I truly feel for a company of this size they should have paid for the purchase of a new tire.
I have the touring model of the 2016 Honda Pilot. I have had multiple problems with the Bluetooth and Honda will do nothing to fix it. The Bluetooth only works about 50% of the time. Apparently it is an issue that Honda has with Apple iPhones that they can't keep up with the system updates. They will not publicly address this issue and the public has the right to know. It has taken countless hours at the service department and it's frustrating that they refuse to admit there is a problem nor willing to do anything about it. They have suggested that I try to use a different phone.
So my car note had been behind for month due to the fact that my husband had lost his job, and I have been the bread winner. My carnote of my 2011 Fit had fallen behind, but I always sent them SOMETHING. Fast forward I come off my day shift at work and notice that my car was gone:(. I frantically called Honda like "hey did you guys repo the car?" And the Rep. said, "Well the car is in repo status, but it does not show in our system as being picked up or not." She made a few phone calls and said that she would not know until one of the many companies they work with send in the proper documents stating that the car was picked up. Long story short Honda required me to pay a repo fee to the city (Torrance, Ca which was 12$ to the city Court House) pay the repo fee', and bring my past due balance current.
The only thing that sucks is the process of running out of time during the day and having to wait a whole 'nother day which equals another day of storage fees. My car was picked up on a Thursday. My fees were paid that Friday afternoon, but because I paid a little after 4 pm the lot was closed :( and I had to wait until Monday to get my car. I must say my situation was HORRIBLE, but it wasn't because of Honda. And Out of all the reps I spoke to they were not all that rude to me (They were kinda like demanding and one person told me more information than they were suppose to but hey he was being nice).
So all and all once my account was brought up to date Honda faxed over the release paper. I was able to go to the lot and get my car. (I did have to pay a storage fee of 362.50 CASH???) But I can't just say Honda made the process harder than what it was. If I have anything to complain about its the fact that these lots close SO EARLY and are not open on weekends and cont. to charge you :(. But I just got my car released to me today. After being gone from Thursday December 15 till Monday December 19...
These people would change agreed upon terms at every opportunity to switch things around to squeeze more money out of the customer (me). I have never ever dealt with anyone as desperate as this group of people. I can only guess that it's because they are not being paid a decent wage.
The Honda is very dependable with good gas mileage. Solid construction. I did a great deal of research before buying a Honda and thanks to Consumer Affairs narrowed it down to Nissan, Toyota and Honda. The design of the Honda was superior as was the handling and performance. I knew it was the right car for me at this point in time.
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It has done a great job holding up to our large family over the last 8 years. It has never needed any work, outside of the normal scheduled oil changes and maintenance, to keep it going strong. The leather interior held up to a family of 7, plus our 2 grandsons over the last 4 years. Not a single tear in the interior. Handles like a dream and drives like a car around corners. Stops wonderfully quick. At 240,000 miles, the notoriously bad transmissions for this year in Honda, finally gave out on me, with little warning. That is my first and only complaint.
I own 2007 Civic, Honda issued a warranty on engine block, overheat cause a crack in the engine to which they are covering only the engine block and the warranty doesn't apply towards other part of the engine which will surely damage because of the original issue. In my case, service rep found that cylinder head is damaged and after keeping me on phone for several hours and keep me waiting for 2 days they replied they won't cover. This costed me $2500 which is same if I take it to other mechanic (quoted $2900 to rebuild whole engine).
I have a 2005 Honda Pilot. It has had a few repairs and still runs like a dream. It can get through some of the worst weather conditions as well. The engine runs very quiet and I have over 105,000 miles on the car. I know I'll be driving this car for another 10 years. My family and I feel very safe in this vehicle. The Honda dealer where I maintain maintenance tells me my vehicle and year are still in demand if I want to trade it in. Needless to say, I do not intend to trade the Pilot in. The body and interior are in good shape. The engine purrs like a kitten. I love it! It was worth every penny paid!
I have nearly 200,000 miles on this car and have had only one major repair. Love it. Leather seats, heated, great space for hauling whatever, smooth ride, good gas mileage. The transmission did fail at around 175,000 miles but got a rebuilt one that works great (also we have a great mechanic). Recalls have been taken care of quickly. This car is a tank!
It has large front doors making it very easy for older or people with disabilities to enter easily. Very comfortable seats. Comfortable driving positions. Mirrors give good vision of vehicles on either side. Reversing camera is a god send. This car has 6 airbags for security. Great disc brakes. It feels a very safe car to drive. We had great service from Honda staff.
Durability would have been a 5 except for plastic side mirror which has been a problem. Performance has been great. Gas mileage excellent. Repairs few. Performance and comfort excellent. Have performed regular maintenance only. Buying and servicing car has been a pleasure. As an older female, have experienced unpleasant disrespectful interactions when purchasing and maintaining other car brands. Overall performance, comfort, durability, and holding value would motivate me to buy another Honda and recommend to friends and family.
I've never had to take it in for more than an oil or filter change. It's ten years old and not a single problem has come up. I'm not a big car person. As long as my car works like it's supposed to and I don't have to worry about it breaking down or costing me money, I'm happy. My Honda was inexpensive to buy and, like I mentioned before, incredibly inexpensive to keep up.
Model Accord - System/Structure/Body/Trunk Lid. We have had our 2014 Honda Accord for just over one year. All of our family members have been hit in the head or back by the trunk. The trunk does not stay open on even a modest grade but does not fall down for several seconds, allowing people to lean into the trunk before it hits them. Injury to death more likely from the trunk lid. I have owned 10 cars and have never had one where the trunk lid will not remain up. 2014 Honda Accord problems and complaints, up-to-date recall information and reviews. If you are researching a used Honda Accord, driving a 2014 Honda Accord, or if you are planning to purchase one, review owner-reported Honda Structure, Body, Trunk Lid problems and defects.
Have had this car four years, no problem at all. Service as required and it should be good for many more years. Great gas mileage about 29 per gal. more on long trips. Rides good, handles well. We will have belts checked soon and winter checkup done.
Easy handling drives and good on fuel and brakes very well. I like the car very much. It suits my needs and my driving style. I would purchase another if I were in the market for a new car. I am quite pleased with it.
I have the car for a year and I have not had one problem with it. I figured I would have a small problem living in a city with potholes. The undercarriage usually gets noisy. This is not the case with my car. I love it... I might name it "BRAD".
I purchased it 10 years ago and have been very happy w/ it except when I had to replace the transmission with mileage below 80,000. Honda didn't cover it. The car is good on gas and is a comfortable ride even though it's 10yrs. old and total mileage of over 100,000.
No problems with this vehicle so far. The most important consideration in buying a new car is what dealership you buy it from. Many dealerships are pawns of the manufacturer, meaning they protect the manufacturer's interest above their customer's interest. They don't tell the customer the real truth when the customer's car has a defect that the dealership was aware of before the car was sold to the customer. I personally was a victim of a dealership who exactly did what I described above. So, research the dealer more than you research the car you want to buy.
I bought a 2016 Honda Civic for its reliability, that didn't happen as planned. Within 4 months I had the factory radio swapped out and the problem returned. It will randomly beep and the dash would go blank. Now today I picked up the car after the service rep told me they have updated the car software and the radio unit as well. I asked them if they had tested it because usually problems occur after driving the car he stated they tested it for 2 hrs which turned out to be a lie. When I got the car today I was nearly killed because as soon as I drove off the lot the Vehicle Stability System light came on and the car started to decelerate as it thought it was losing traction. Then within seconds the brake system failure light came on, immediately the brakes began vibrating and I was unable to operate them while approaching a red light, ran the red light with no choice and then power steering system problem light came on. Then the steering wheel locked up.
So basically within 5 min off the lot my car was in motion and inoperable and not responding. Eventually the brakes came back after constantly hitting them but almost hit another vehicle in lot due to this issue. Biggest part of this complaint is that when I went back in the no one at the dealership took ownership of the problem and insisted they have done nothing wrong. Well obviously something has happened. They took the vehicle in and within 2 hrs called me back saying they fixed the issue, so I asked what the problem was and they stated that they do not know what the issue was but it is fixed. I am like how do you fix a problem that you do not even know. I asked service manager, who would be responsible if something happened to me or the car, he said he was not in a position to say anything or take financial responsibility. If they can't even trust their money on this car then how can I put my life in danger in this car.
I have always bought a Honda because of their resale value. This time I bought a used 2011 Honda Pilot - already had to replace the air condition, now the rotors had to be sanded down. Steering wheel begin to thump and had a lot of play took it in that said the steering column - Grease had dried up so they had to replace the grease $192.00. Now it needs shocks because they said they were leaking. I'm am driving a damn clunker. What's next? The Pilot is only 5 - years old. Honda want give you a discount. I wish I could get rid of it but still owe a lot of money on my clunker. That's what I call it when I go to the dealership. I don't think they like it but that's her name. CLUNKER.
If there's a prize for worst customer service it would be exclusively reserved to Honda Canada, they won't even bother investigating your complaint, never give a feedback, never care for a frustrated customer.
When I initially took my 2004 Honda in for the airbag recall, I was told that my airbag was fine. 6 months later I was hit at an intersection where the driver was going in excess of 45 MPH. My airbag did not deploy. Have you heard other similar concerns?
I purchased a used 2008 Honda Fit Sport in early 2014. Two years later, I began noticing that the red paint was fading, and has since faded quite a bit. I contacted American Honda Customer Service as there was actually a recall and extended warranty through 2014 on these vehicles since they skipped out entirely on the protective coat on the paint job. No one was ever notified of this recall or extended warranty. The people I spoke with at Customer Service completely shut me down saying that the warranty is no longer in effect and that my VIN number was not under those marked for recall, completely avoiding the actual issue. I called multiple times in attempt to reach a supervisor and was essentially denied that, and told that Honda would not admit fault nor do anything to resolve their own failure.
It was by far the worst Customer Service experience in my life. If they continue to wave away customer concerns and ignore customers in this way, then Honda will eventually not have any customers at all. I DO NOT recommend purchasing a Honda vehicle to anyone. DO NOT waste your money, because they do not care about you as a customer AT ALL.
I have a 2007 Honda Pilot. In March, 2011 I had to replace two window since the window regulator broke. 3 months later, one of them broke again. Luckily, it was still under warranty from the first fix. But then another one broke, and I had to replace it also. Now fast forward to 2016. I have been thinking about replacing my 9 year old car, and of course, another window regulator now breaks. Talked to Honda, and they said it is not a known issue. Well, from looking online, it definitely is. There was a class action suit in California about this issue. Anyway, no help from Honda, and not much from the dealership. After complaining enough, I got the repair bill down from $394 to $295. I just want it fixed so I can get rid of it, and never, ever buy a Honda again!
I have a 2009 Honda Civic Coupe which lost a chunk of color from roof, hood and rear within 6 years. When I call Honda to fix this they say that my car does not have any recall or is not stated in the color campaign. Here's the link for the campaign notice information - **. Such a disgusting service from Honda. Will never ever suggest people and friends to buy car from Honda again. I will be suing Honda as they did not send me any recall or campaign information regarding this paint issue.
We have a 2013 Honda Pilot EX-L that leaks water inside the passenger compartment every time it rains. It leaks to the point where there has been standing water on the floor in the car. Spoke to American Honda and they basically told me "too bad so sad" that they had no responsibility to the problem. This is after the rep admitted that it is a design flaw with the car. How can it be our problem if they admit it is a design flaw in the car? They also told me the solution was we could not park it outside ever and that would solve the problem. Guess that means that we can't go anywhere ever again since most places have covered parking. He also said that if the paint goes bad it was our problem too for parking it outside.
I'm going to sum this up as quick as possible. We bought a car in January of 2016 and it started to smell in March. Well me and my girls got sick and this smell wouldn't go away. It was in everything and we had to get rid of a few things. So I took it into the dealership on 4/20 and they said they'd get it cleaned up and back to me... Well it's now 6/23... which is 6 months later and I still don't have my car! Yes there was a leak in the back that they couldn't find so they sealed up the whole back end. Then they found mold in multiple places, but I've had to fit the whole way. Customer service is horrible at the dealership and at Corporate.
We bought a 75,000 car! Brand new and we got sick! Mold can kill you. No one seemed to care, and all they do is pass the blame. No one ever returns calls or admits anything. They just blame someone else. And now they're not wanting to give us the full amount of our loan back?! I'm not losing any money from this! We did nothing wrong! We were sold a bad product that couldn't be fixed! And now Honda and the dealership are trying to jip us out of money?! We've been making payments even when we don't have the car?!!
I recently drove down to Florida to visit my sister in my 6 month old 2016 Honda Civic. Once I reached Orlando, all of my warning lights turned on and my car stalled. I had it towed to Holler Honda on Semoran Boulevard Thursday night. It is now Saturday MORNING and I have not heard anything regarding my car or even getting a loaner. I have called Holler Honda TEN TIMES within these two days and each time I've been placed on hold and transferred to a line where they are insistent on taking down my name and number to give me a callback. Unfortunately they never do call back. At this point I would love to leave that car that costs me $500 at the dealership since it's such a freaking headache!!
I have received 3 recall notices from Honda. The first one came in December 2015. The second came in March 2016. The third came in July 2016. I have called each time. I have not had nothing repaired. I have called and called since receiving the notice in July. I was promised someone would call me back. This was a empty promise. I have one vehicle. Yet I am told, let no one ride in the front passenger seat. Just think how many times someone has already rode in this seat. They told me that they would not be responsible, if someone got hurt. Since they suggest that you avoid having a passenger sit in the front passenger's seat until the recall repair has been performed, I have asked for another vehicle to drive until they get my car repaired. There has been nothing done about this either. I feel that I deserve an answer from someone.
I recently took my 2012 Fit into the Honda dealership as the air conditioning wasn't working and it was making a hissing noise. It turns out that there is corrosion between the compressor and the hose that connects to it. It will cost me over $1,000 to repair. How does a 4 year old car that is kept in a garage at home and in covered parking in the day get corrosion under the hood? One of the reasons I bought a new car at the time of purchase was so I would not have costly repairs anytime soon. Now I am looking at a $1,000 repair for something that in my opinion shouldn't happen in a car of this age.
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