
Honda Reviews
- We require contact information to ensure our reviewers are real.
- Our moderators read all reviews to verify quality and helpfulness.
- We use intelligent software that helps us maintain the integrity of reviews.
About Honda
This profile has not been claimed by the company. See reviews below to learn more or submit your own review.
Honda is a Japanese auto maker that makes cars, SUVs, crossovers, minivans and trucks. Read reviews for their models:
Honda Reviews
Filter by Rating
- (68)
- (19)
- (22)
- (78)
- (458)
Popular Mentions
- 4,875,589 reviews on ConsumerAffairs are verified.
- We require contact information to ensure our reviewers are real.
- We use intelligent software that helps us maintain the integrity of reviews.
- Our moderators read all reviews to verify quality and helpfulness.
Recent
- Recent
- Oldest
- Most helpful
A link has directed you to this review. Its location on this page may change next time you visit.
- 4,875,589 reviews on ConsumerAffairs are verified.
- We require contact information to ensure our reviewers are real.
- We use intelligent software that helps us maintain the integrity of reviews.
- Our moderators read all reviews to verify quality and helpfulness.
Reviewed Oct. 12, 2018
I purchased a 2017 Honda Ridgeline truck. I live on a small ranch located 3 miles off the paved road. At 23,000 miles, my check engine light came on indicating a problem with my emissions system. I was told that the emissions canister under the truck was filled with dust and dirt (from my road) and that it would cost me $700 to repair this problem. I was told that this same problem would come back every 15K to 20K miles. The service manager told me that the truck was never designed for dirt road, but rather it was a city truck. I immediately drove to the Toyota dealer and traded in the truck for something more reliable. Buyer Beware, this little detail does not appear in the Honda literature.
Reviewed Oct. 9, 2018
I can’t believe I wasted my time and money on them. I was safe but they kept me waiting for over 24 hrs for a tow. Had to call back three times. Then to boot the driver told me I could have gotten the same service faster and cheaper (if not free from AAA). You can’t rely on them and save your money for someone who cares about you and will get you towed quickly. Even sadder follow up call was automated. Don’t spend your money on them!
Reviewed Oct. 4, 2018
I have owned 4 Honda/Acura vehicles in the past. I currently own a 2017 Civic hatchback and a 2017 Ridgeline. The Civic's TPMS sensor went off after a day or two of owning it. It took 3 visits to the dealer for them to figure out that there was a nail in the tire. It didn't seem to faze them that they missed this twice before. This was at Sunset Honda in San. The Civic has a dash rattle that they cannot diagnose or fix after several visits. This is at Santa Maria Honda, CA.
The Ridgeline's parking sensor warning chime comes on every time it rains. When I dropped off the car it was raining and the sensors was chiming incessantly. In spite of this fact after waiting the whole afternoon I was told the "technician" cannot reproduce the problem and it cannot be fixed. This was at Santa Maria Honda, CA. What is happening to Honda and their dealers? I don't think I will buy another Honda.
Reviewed Oct. 2, 2018
Honda's PHEV Clarity cannot properly charge at public charging stations, specifically ChargePoint with dual ports. It handles fine at home with a dedicated 30A charger. We bought the car to take advantage of an employee benefit of free charging (up to 3 hours), but the vehicle cannot sustain uninterrupted charging. Numerous attempts to restart charging will cause the vehicle to malfunction including inability to start the car. This will result in waiting for at least 3 hours to allow the system to auto-recover from the multiple plug-in/plug-out attempts. Issue has been diagnosed by a local dealer, but Honda is too slow to address the problem.
Reviewed Oct. 2, 2018
This is my 3rd Honda minivan and will be my last, since Honda doesn't want to stand behind their paint job on my van that is peeling in multiple areas. I was told by general manager at a Honda dealership to file a claim on it. I called, filed a claim. They gave me a case number. Had me take it to local Honda dealer to have it inspected. The case manager from Honda called me after about 2 weeks and told me the cost to repaint my whole van is $2,319.42 and I would have to pay $1700 of it since I'm out of warranty he said. I told him I wasn't out of warranty. When I called the man told me I was still under warranty. This case manager wanted to argue with me saying what I was told was wrong.
I just read an article on Consumer Reports that Honda extended their paint warranty to 7 years and unlimited mileage. My van was bought new 2014 and it's only 4 years old with 95k miles. I even have a body shop who fixed my tailgate under the care plan I bought additionally but they said when they went to fix the tailgate from the peeling paint it was so bad the paint came off in strips and that paint didn't adhere to the primer if any primer was even put on it. But the van is also peeling now in additional areas and Honda thinks I should have to pay $1700.
I told the caseworker if Honda had did the paint job the right way the first time I wouldn't be having this problem, I said I would be willing to split the cost to paint the whole van but will not pay most of it. This was last week. The case manager said he would relay my response and I haven't heard back from them. I have had a total of 5 minivans: 3 Hondas, 1 Nissan Quest and 1 Chrysler Town and Country and this 2014 Honda van is the only one I have ever had paint peeling off of it.
Reviewed Sept. 27, 2018
DO NOT BUY A 2018 HONDA ACCORD - DEFECT ON BLACK PAINT ON HOOD & ROOF. I went to a Honda dealership in Nashville to buy a new 2018 black Accord on September 23, 2018. The paint was ruined on both the cars they tried to sell. They offered to fix it by wet sanding it. Who wants to buy a new car that has been wet sanded? I called 2 other dealerships, and the paint was the same way. One of the dealerships transferred me in another car, and the paint is also ruined on it. The auto detailer at the dealership said all the black Accords he has seen look that way. Stain in the clear coat due to tree sap, or bugs. It looks like acid rain spots. The clear coat must be incredibly weak. If the paint already looks like this, imagine 2 years from today. Honda this is fraud to sell a brand new car that paint is destroyed. A new car should not be a damaged car.
Reviewed Sept. 25, 2018
I've owned Honda cars my whole life, and have had a 1994, 1999, 2001, 2004, 2013. Now I have a two 2018 Accord, they will be my last Hondas EVER!! Here's a list of my issues so far in my first 6 weeks/2226 miles on the car: 1. Paint defect on hood. 2. Paint defect on roof of car. 3. Paint defect on trunk of car. 4. Failed backup camera/console unit. Issues so far in my daughter’s Honda Accord first 8 months/12000 miles on the car: 1. Failed backup camera/console unit. 2. Weather stripping literally falling off driver’s front door. 3. Rattling noise that the dealership can’t hear when I take it in.
The district manager is saying it's the environment. Not true! I have not one but two 2018 Honda Accord's and it's only happening one. If it was the environment both of the vehicles would be messed up. My daughter’s Accord paint isn’t messed up and she has had it longer than I have had mine. I have another vehicle that I drive. I drive the SAME route everyday for the last year and I had the other car since 2017, it doesn’t have paint damage either. Something is wrong with the paint on the Honda Accord and I am very disappointed that Honda isn't owning up to it and fixing my vehicle. I have been driving Hondas since 1994. Besides the paint I am very pleased but unless Honda fixes my vehicle I will NEVER buy another Honda in my LIFETIME.
Reviewed Sept. 12, 2018
Don’t even waste your breath with this. I got a flat tire on the highway and all they could do for me was tow my car to the nearest dealership. Couldn’t change the flat with my own spare either- just a tow. The lady helping me said I needed to give her an exact address- well I was traveling and I had no idea where I was. Also, after 30 minutes I called the towing company they dispatched and no one was even on their way yet... ended up calling non-emergency police and they came out in 10 minutes and changed my flat to my spare. HORRIBLE EXPERIENCE WITH HONDA.
Reviewed Sept. 10, 2018
Having owned 5 Hondas over the last 15 years, I can tell you this is NOT the same company it once was! Customer Service, WAS their strong point, and was upheld to a standard that surpassed the industry. NOW it is just MAINSTREAM... MAYBE EVEN WORSE! We are getting ready to purchase our new vehicle and it will NOT be a HONDA. Not because the vehicles are faulty... but because the service standards have fallen to a level of disgust and unethical practices. I hope this review gets seen by anyone that might be considering a HONDA for their next purchase. BUYER BEWARE!
Reviewed Sept. 7, 2018
Windows fogging up really bad. Takes forever to defrost just the front. The rest of the windows don’t really clear up. If more than one person in the car talking can’t see anything. Have to stop the car and wait till front window clears. I called Honda and they said no one has called in on this problem. If you are having this issue please call them. This is a very dangerous situation. Can’t see out to rearview mirrors or back. I am fighting with them to give me another car. I have read people having problems and being told poor heating system in this model. They must make this right with their customers. Please Please call and complain.
Reviewed Aug. 29, 2018
My metallic gray 2009 Honda Civic has peeling and discolored paint on the hood and front fenders. I googled my issue and saw it was a common problem and covered under warranty. I took the car into my dealer and was told that the 7 year paint warranty had expired. I explained that I had never received a warranty notification and requested a warranty extension. My request was denied by the dealer and the Honda Regional Manager. I appealed to Honda American; my appeal was denied. I have been a loyal Honda customer for 23 years and am extremely disappointed with Honda for failing to stand by their product.
Reviewed Aug. 26, 2018
Early last year (2017) the paint on the roof started to peel and chip and is growing at an alarming rate. The cost to repair this runs about $5,000 in upstate NY, an extended paint warranty was given that expired in 2016 (VERY sneaky Honda). Also the starter motors are garbage, expect to replace once every 2 years or so (another $800 after labor and parts every time). Very surprised Honda has stooped this low on quality but I guess we get what we pay for. That being said no complaints about engine life, which seems to be its only strong point.
Reviewed Aug. 21, 2018
My situation: I bought a 2013 Civic SI four door in black. I was super happy until I noticed a year ago the paint started getting cloudy and white. Today it looks a lot worse and after undergoing what they call an "inspection" which was just pictures on one of the employee's phone. The case manager had the audacity to inform me that they can't help me because it looks like rock chipping. Should I laugh or just be completely upset? I can say I will no longer depend on this company when it comes to buying a reliable car. I am so disappointed!
The car's paint is suppose to have extended warranty of 7 years because of the poor quality of paint or coating they decided to use to save a few dollars. Yet they call me to ask if I would like to trade in my car right after I drive off the Aventura Dealer in Florida. For sales they are quick but the customer service is just disgusting. I will have to get a lawyer involved because this is just unacceptable. It's sad to say I am not the only one with this issue. I wouldn't wish this upon anyone and would never recommend Honda to friends and family again. Getting the car painted out of my pocket is $1000+ and It's just not going to happen. I am still paying this car off as we speak.
Reviewed Aug. 16, 2018
I purchased Honda Activa 125 cc... All over experience is good but when we drive in night, accident is for sure. Headlight is very worst. Manufacturing people is not concerned about customer safety. I'm very disappointed with this purchase.
Reviewed Aug. 2, 2018
Bunch of liars and misrepresentation. They try to switch representatives and their stories to drag on the situation. I have been a loyal Honda owner for many years. This will be my last Honda. We bought a brand new 2018 Honda Odyssey Elite. It has many many problems.
Reviewed July 31, 2018
On October 10, 2017 I had my vehicle in for service with what seemed to be a miss-firing engine. My Service Advisor was Eric **. Mr. ** told me that sediment had accumulated in the bottom of the fuel tank and that they had cleaned it out. After this I began having trouble filling the tank with gas because the pump handle kept disengaging. The car was also running poorly and finally about two weeks later I could not accelerate above 25 miles per hour. At this point I took the car to another car repair shop close to my place of employment (A & M Auto Shop in Jersey City). The owner called and asked me to come down to the shop to see what he had discovered. He had begun to flush out the fuel line and found part of a rag lodged in the pipe. He dropped the fuel tank in order to remove the rest of the fabric and then also found the fingers of a plastic glove sitting inside the small enclosure to the fuel pump.
Inside of the gas tank was a wipe rag which had shed particles throughout the inside of the tank. After A & M removed the rag and glove, the car ran well for a while but the mechanic told me that he couldn't tell how much damage had been done to the fuel pump as a result of all the particles (from the rag) that had been sucked into the pump. We do not use this car extensively but planned to take it on a trip to Williamsburg, Virginia in April, 2018. While driving through Washington DC, we noticed a burning smell and the car would not accelerate above 20 miles per hour. We pulled into a Firestone Auto Care Center in Springfield, VA on Saturday afternoon around 4:40 pm. Since the store was closed on Sunday, they could not service the car until Monday morning and we had to pay for two nights in a hotel.
On Monday, the Firestone mechanic suggested replacing the catalytic converter. He did so but the problem remained the same. Firestone did not charge for the service since the problem was not fixed. They suggested that we take the car to a nearby Honda dealer. We had the car towed to the Honda dealer who could not service the car until the next day. At this point we had to pay for another night's stay in a hotel. The next day, the dealer informed us that the fuel pump had failed and must be replaced. On our way home from Virginia, the car again began running rough. I have not driven the car since then. I believe that these problems can all be traced to the particles from the rag which corrupted the fuel system.
At this point, the car still does not run properly. Since the rag and glove originated in your shop, I am asking that you restore my car to good working order at no additional charge and reimburse me for my expenses thus far -- $2158 (A&M - $475, three nights in the Wingate Hotel - $719, and Virginia Honda - $964). I have the rag and glove that was found in the fuel pump tank as well as video of these items being removed by the A & M mechanic who is willing to attest to what he found. Please contact me on ** so we can resolve this matter. I look forward to hearing from you.
Reviewed July 3, 2018
I have had two Accords, love them. No problem with them. Also, owned an Altima, has problem with the front strut. I am getting a new car and I would LOVE to get a new Accord; however, I am waiting for the 201 Nissan Altima because I live in a state that snows and the Altima will be offered with AWD. Honda quit keeping the AWD for Acuras, put them in the Accord and I bet you increase your sales. And yes, AWD is superior to FWD in the snow and ice.
Reviewed June 28, 2018
Great car! I have had it for 4 years now and I don't regret the purchase. Beautiful car! Comfortable! Roomy! Great family car! Perfect for vacations or just a ride around town. Love all of the extra features! It's the nicest vehicle I've ever owned. I would buy another one in a heartbeat if I could afford it. Please give me money so I can purchase a new one. I like the CD player, sunglasses holder, storage options, interior color, exterior color, adjustable side mirrors, adjustable rear view mirror, fold down back seats, Leather interior, heated seats, sunroof, navigation, backup cameras, Bluetooth stereo, and alloy wheels.
However, I don't like the fact that there is no DVD player option. I wish it was easier to sync phones through the Bluetooth technology and that there was climate control in the back seat. I also wish the car washed itself. It is 2018 and I can't believe that type of technology doesn't exist. I don't like having to pay to update the maps on the navigation system.
Reviewed June 27, 2018
I purchased my Honda because I needed an SUV that would accommodate my four children. I needed three rows of seats which this vehicle does have. It's pretty good on gas. It's all wheel drive and it just drives really smooth. I love it. My SUV have leather seats and since I bought this vehicle used and it was not taken care of good enough so there are cracking in spots in the leather seats.
Reviewed June 26, 2018
I replaced a Lincoln that I was constantly having to fix and it was very expensive do so. I tried out several different models of cars and chose the Honda Accord. I've had it for a year and I'm very pleased with everything about it. It drives and handles well. It provides me with a reliable ride. The ride is smooth and it's comfortable for both the driver and passengers during trip. I decided on the color black. I like the sport option, I like the look of the dual exhaust and the spoiler on the trunk. It also has great mileage, the trunk is very roomy, and has power that I was accustomed to. On the other hand, the leather seats would be nice and I miss having heated seats, rain guards on the windows too. I plan on purchasing them. A 6 disc changer is something I miss about my other car as well.
Reviewed June 23, 2018
I really like Honda. I am very happy with the purchase. I had other cars but I feel this one is less expensive in maintaining. I like the comfort and easy maintenance. Also has some automatic feature which are great. The chairs are nice and enough space for legs. However, there can be some improvements by adding more power to the car. For the price the car is good but still I will like the speed to be able to increase faster when I press the pedal. Other than that, I like everything about it and I want to buy another one.
Reviewed June 22, 2018
The car is fantastic, but has a lot of nickel and dime expenses. It gets incredibly costly, but is a good family vehicle overall. It does what we need it to do. I like that it has a lot of room and three row seating. When you have a lot of kids that have a lot of stuff, you need a lot of room for car seats and leg room. But I dislike that it gets so expensive to keep it maintained. A low maintenance car would be much easier on our growing family. We could spend more on family activities if we were spending less on the car.
Reviewed June 21, 2018
I love my Honda Del Sol Si because of the style and it is good on gas, easy to drive, looks very unique from other cars on the road and I wouldn't trade it for any other car. I feel lucky to own one. It is a rare car and a classic car from 1994 and just a very cool looking car in general. I like that it's a sports car and it is fast and small and good first car for me to learn how to drive a manual. But I don't like that it has manual locks. I wish it was an automatic button and I wish I could have the seat higher up because this car sits very low to the floor.
Reviewed June 20, 2018
Hondas are well made and great cars to own and I am very pleased with my Honda. It runs and looks great, and gets amazing gas mileage. It's dependable and it just gets up and goes. I am a mother of 3 and I can always count on my Honda to get me where I need to go. I love it. I like the sporty look and the trunk space in my Honda. I like that it rides smooth and sails down the road. But I would prefer a four door instead of a two door, it would be a lot easier to get my baby in and out of her car seat with four doors. I would also like more back seat space and a little more space between the front and the back seats.
Reviewed June 19, 2018
Extremely reliable. The car has had no breakdowns near home or while traveling cross country. It is fun to drive and has plenty of acceleration. There is also plenty of passenger room, the suspension seems durable and visually the car looks aerodynamic and cuts through the wind with little resistance and air turbulence.
Reviewed June 18, 2018
It's a good car. It's simple without a lot of bells and whistles, but it does the job and gets me around to where I need to be. Also, I liked how compact it was and that it had a sunroof. However, I wish it has a better engine.
Reviewed June 16, 2018
It's awesome. Good on gas, right size for driving back and forth to work or anywhere else you want to go, the price was good and I don't have to make payments on the vehicle. I like the color and my family liked the vehicle.
Reviewed June 15, 2018
The car is great. Gets good gas, had nice interior performance, and the price was great for it being new. The inside is very comfortable and everything is in good reach of the driver by in the steering wheel. The car had a great safety rating, it has great resell values and the car is safe for my family as well. Have purchased Hondas before and they are very dependable cars with a good reputation. This is a car I've been waiting to get it.
This car holds its value. It also has airbags for both driver and passenger. The design is fresh and it has a awesome paint. Had Sirius radio and I can integrate my cell to connect with my sound system. The sound systems is Bose, has sunroof that I can open without having the sun directly on my head, the dimension of the size tires make for superior control in bad weather, comes with factory tinted windows, has high seats that are very comfortable and the car is able to seat 5 grown-ups. Love the car. The style is what I like in a mid-size vehicle. However, I have to take it to the dealer for certain tools to work on it.
Reviewed June 14, 2018
I love Honda. Both of our cars are made by Honda (a CR-V and a Civic). They're reliable, comfortable, convenient, and enjoyable to drive. We usually drive the CR-V when we go on long trips and it's nice to be able to fit my wife and I, two dogs and all the luggage plus my acoustic guitar on most trips. My favorites are the Bluetooth connectivity for my music, the seat warmers and the back up camera.
The Bluetooth connection is great for just hopping in the car and having the music pick up from where I was listening to it last (which I'm doing constantly) and it sounds pretty great! The seat warmers are wonderful because I'm always cold, especially when my wife is driving as she likes to turn the car into an icicle on wheels. And I'm short so the backup cam can see areas I can't on my own or with the mirrors. I personally wouldn't enjoy driving something much bigger but as we travel a lot with two dogs and a bunch of stuff, a little bit more cargo space would be really helpful. We don't stack things in the back to the point where they are piling over the seats or we are unable to see out of the rear view window.
Reviewed June 1, 2018
I had an engine seal leak, broken shock, replaced rotors and brakes at 23,000. Now I have another horrible noise that will need fixed. Honda service and Honda Corp can’t hear the noise yet outside reputable mechanics can. Honda knows I am 3,000 miles until my 36,000 warranty is up so they don’t, "hear anything" and so will not investigate the problem. I believe I have a lemon. Honda Corp doesn’t participate in the California Lemon Law. They are ignoring my complaints.]
Reviewed May 31, 2018
2012 Honda CRV makes loud grinding noise upon start. Informed dealer about the situation several times since the noise started years ago. After a year of purchasing the vehicle brand new off the lot the noise started. I complain about the noise numerous of times during oil changes. They never knew what the problem was nor did they hear a noise (lies). But now since I’m almost done (1 payment left) with paying off my car, and my warranty is over (bingo) we know what the problem is and it’s gonna cost ya! American Honda is garbage. They don’t wanna acknowledge the problem, and they’ve been knowing for years well before I purchase mines in 2012.
Reviewed May 27, 2018
We called for roadside assistance due to a flat tire. We called at 7:00 pm. We were told 40 minutes. After 40 minutes we were told 15 minutes more. After 15 minutes we were told 25 more minutes. We complained to the call center after each delay. Finally they told us a new service would come in an hour!!! We were very upset. After another half hour both services showed up. It was an awful experience!
Reviewed May 16, 2018
Contacting CS and speaking with incompetent individuals is apparently the norm for this company. I have been waiting at least 7 days to receive a call back from a Supervisor. This is unacceptable. This is my 3rd Honda Accord and the rate they're going I doubt if there will be a 4th!
Reviewed May 9, 2018
Aside from the styling which makes the 2007 Honda Ridgeline not look like a pickup truck, it has been trouble free and reliable. The two way tailgate is very handy. Cannot get any better!
Reviewed May 9, 2018
I bought a 2018 Honda Accord Touring trim (nearly $40K car). Have had 7 different failures so far (defective paint, electronics failures, parts falling off car door seals, wheel well lining, etc). Honda's answer is to keep taking the vehicle in for service. It's only 3 months old with 6500 miles, and it's constantly breaking. In spite of the obvious fact that I have a lemon/dud, Honda will NOT replace the vehicle. My dealer's answer outside of keep bringing it in for service was for me to sell my car back to them at a loss, and they'd work me a deal on a new car.
GARBAGE quality from Honda. Even worse they don't want to stand behind their product. I've been working with Leo at Honda's customer care, and he said there's nobody I can escalate to, but he'd discuss this internally with the distributor (?) who "generally does not talk to the customer". At this point I am in the process of yet more repairs, but a new car experience should NEVER be like this.
I've owned Honda cars my whole life, and have had an 83, 87, 2000, 2005 Accord, as well as a 2005 and a 2006 Odyssey. My 2005 Accord was a nightmare, but that was due to a 3rd party, aftermarket hack job from the dealer, so I cannot state that was a Honda issue. Now I have a 2018 Accord, and outside of some miracle response from Honda to make this right, it will be my last Honda EVER!!
To be specific, here's a list of my issues so far in my first 3 months/6500 miles on the car:1. Paint defect on side of car in front of passenger door
2. Paint defect on roof of car
3. Failed backup camera/console unit
4. Weather stripping literally falling off passenger's back door5. Wheel well came loose and is resting on the tire while driving (part is in back order)
6. Bottom weather stripping loose, and sticking outside of rear passengers door
7. Intermittent charging working/not working on wireless cell phone charging pad (iPhone X)
NOTE: When the dealer looked into the paint on the roof, they first wanted me to file a claim with Cameron (additional paint protection/warranty product I bought), and there was a small elbow sized dent in the corner of the roof after they looked at it which I had to speak with the service manager about to get fixed. They did fix it, but didn't initially want to take ownership of it. Seriously, Honda? I've Never spent so much money to only live to regret the purchase and get such a careless response from the manufacture of such a clear quality issue with YOUR product. If you are thinking of buying a Honda, buyer beware, and know that Honda will do nothing more than keep sending you in for repairs time and time again. I fear I'm reaching the point that the lawyers will have to battle this one out.
Reviewed May 9, 2018
Loved my 17 Ridgeline until I used it to tow a camper within Honda’s guidelines. Had transmission failure at 17k repaired under warranty. Same problem 35 mi later. Got rid of it.
Reviewed May 7, 2018
We love this car (Honda HRV 2016) but this is the first model of the HRV and it rattles considerably on the doors as well as the driver odometer panel. We have taken it in to be serviced twice but no one can seem to fix it. I also think it’s a little noisy and the windows seem loose when they are lower than a quarter of an inch down. But we are planning to lease a new one which we have test driven. I think those bugs have been worked out. It’s a perfect car for a small family like ours!
Reviewed May 4, 2018
I am very pleased with my new Honda Clarity. I am still learning its features and sometimes feel stymied. The range is terrific, it charges in 2.5 hours and it handles very well.
Reviewed May 3, 2018
The Honda Ridgeline is a perfect midsize vehicle if you want the convenience of 4 doors and the ability to haul stuff without needing a big work truck. Has a wonderful ride. Front seats are very comfortable and fit and finish are great.
Reviewed April 30, 2018
Honda Ridgeline - it is easy to get into. It works wonderfully as a car or truck, the back seat raises to allow access to a level floor, which is great for packages. This is the best vehicle that we could own as retirees.
Reviewed April 29, 2018
Honda S2000 - It’s a great little convertible that is not high maintenance, but Honda stopped making it. It hugs the road very well and maneuvers great on the road. Honda should definitely bring it back.
Reviewed April 29, 2018
My 2018 Honda HR-V does what it's designed to do: an economical, thrifty automobile. I've had no problems after 4 months, although I do miss my previous 2007 Accord's styling and performance.
Reviewed April 26, 2018
We were looking at vehicles to replace 2 we had. We have both retired and really don't need 2 cars. I had purchased a Spyder Eclipse 4 yrs ago which I had hated 1 hr past taking it home and a Nissan. The Honda dealership we were familiar with I had test drove cars there before. We went there after we got a online sale price. They were wonderful to deal with. Answered all our questions. Took both cars as trade-ins. Explained all the bells and whistles of the car to us. I love that it is 4 wheel drive-a crossover from a SUV. The back seats fold down completely. The back doors blend in giving the car an awesome look plus it has the wiper in the back window, cameras in the back and on the right to turn.
Reviewed April 25, 2018
The Honda Jazz is extremely comfortable and easy to drive. Some of its features are very good for example the warning if you cross the lane marking. It is very useful that the forward facing camera picks up the speed limit signs and shows them for you. I also like the reversing camera which together with the wing mirrors makes backing up a pleasure.
Reviewed April 20, 2018
I have a new 2017 Honda Civic. I bought it in Oct. 2017. I have to jump start it every time I drive it, this is the worst Honda I have ever had. I have a 2006 Honda Civic. I bought it new. It's a better car than my new one. I take it to Honda. This just keep telling me its needs a new battery every time. Totally disappointed in Honda. About to park the car outside the dealership with a sign on it in protest. This has gone too far. I shouldn't be required to jump my car every time I want to drive it. Yesterday I woke up. Started it at 12 noon. I started it and then at 1 pm I need to go to the airport and damn car won't start at all. Something's draining the power and Honda does nothing. Sure there's a lemon law in California. Already in contact with a attorney today. Will be the last time I visit this dealership. I've bought 6 new Hondas. This will be the last. I will never give Honda a second thought.
Reviewed April 16, 2018
I bought brand new Honda Accord EX-L in 2014 March. It suddenly wouldn't start. Battery was brand new. Had it towed to Honda dealer and they said starter is gone - brushes inside are corroded, which is a component failure, they charged me a lofty $ 750 for this repair. I called Honda and they said they couldn't do anything since this was out of warranty. Don't ever buy a Honda.
Reviewed April 13, 2018
Hackers are able to turn on/off audio and change music on my Honda CR-V car. They exploited the built-in GPS navigation system that comes with the car. There is no privacy or safety with your car.
Reviewed April 10, 2018
I am the original owner of a 2013 Honda Accord EX-L. This car has never had service anywhere other than Honda dealership. Even oil changes. A few weeks ago I took it to have oil change and the recall on the battery sensor. When I got into car prior to service it would not start. The dealership told me that because the battery was involved it would do that. The problem progressively got worse until actually would not start. I took back to dealership and they told me it would cost $700.00 to replace the starter. The car has around 50 K miles on it. After I googled the issue with the recall and bad starter it seems that many other Honda owners are having this problem. I called Honda and the rep said that she has heard of this happening and was surprised but her supervisor stated that it was unrelated to the recall and will do nothing about it. I will never buy another Honda again!!! Very disappointed.
Reviewed April 3, 2018
Having owned seven Camry's, I chose the HR-V for its size and parking ability. With one glaring exception, the HR-V is everything and more than I expected. It rides well, is comfortable (I added good sheep-skin seat covers) and gets good mileage. Everything is accessible and well thought-out EXCEPT the horns. The horns are weak and sound like a child's toy with its tinny "Beep, Beep". To replace them you must remove the front bumper/grill and bolt on new ones. Not cheap.
Reviewed March 31, 2018
I bought a second hand car from Honda in May last year (2017). This would be my first ever time buying a car. Everything went fine within the sales and I loved this car, which was a Holden Cruze 2014. I didn't have enough money saved and I did not have my apprenticeship long to afford it so I opted for the finance and was told everything about finance through my sales rep. The finance seemed good my circumstance and I went through with it. The finance women I spoke to was Ellie **. I stated my terms to her about the whole thing. She told me it would be a 5 year contract with 1 year fixed. After the 1 year fixed was up I could pay it all out with no interest or added fees. It seemed perfect for me and she went through it a couple of times to me. I felt it was perfect and she was in my corner for the finance.
Something seemed fishy after I noticed I had no car user manual in the car. I called them up a lot and even visited. I never got any word back on the whereabouts of my car manual. Not until Monday (25th March, 2018). I called up again and spoke to a Michael. He followed everything up and ended up ordering me a new book. I then called up my finance, Skyline Car Finance about how much was owing and when my 1 year fixed would end. That's where it went bad because they told me it was a 5 year fixed contract and that I would need to follow up with my dealership. I contacted Ellie who told me there was no such thing as a 1 year and that I would save on interest and there's an early exit fee.
I went in today on a Saturday (31st March, 2018). I collected my book and talked to Ellie. She told me that it was a 5 year fixed from the start and that I misinterpreted it and that I should read my contract. I feel as if I have been sucked into a contract I would never have signed if I knew this. She also told me that heaps of people come in with the same reason I have. So the real question is, how many people is ripping off?
Reviewed March 25, 2018
Honda is always famous for their pathetic services. Here first time I contacted them in three years for road assistance that to at Jayanagar, Bangalore which is heart of the city but after two hrs also nobody has turned up yet. They are not ready to share technician’s no. also. They shared the complain no. after one hr from the time of registering the complain. They don’t mind keeping on hold for 20 minutes or more than that. When I asked them to connect with their seniors after keeping me on hold for four minutes executive said they are busy and can’t talk now. Is it really worth to pay them hefty amount and suffer like this for the service where other private players provided it at very low cost and with 30 minutes commitment. Honda’s Services sucks in India.
Reviewed March 8, 2018
We bought our van in Oct 2015, it only had 30 some thousand miles on it. Nov 2016 the engine light came on. Long story short we had to replace all 6 spark plugs. It came up misfire codes. The plugs were black and 1 was actually melted. Our mechanic thought that was strange, but replaced them, 500 bucks later. 8 months later, check engine light again... misfire code for cylinder 1 again, spark plugs were just changed not long ago, so we changed out coil packs. 1 month later again with the engine light... but now its misfire and catalyst codes. Ok, maybe coil packs were defective... there should be no problem with the plugs, they are less than a year old. Change out coil packs, reset codes. 3months later engine light again, wth! Ok, so maybe it's just a computer glitch or something, were replaced stuff already. Same codes, reset them and went along with life.
Dec 2017, engine light again, then ABS light and another light, I forget which one, but the 2 are lights that have nothing to do with the engine. Still same codes, misfire and catalyst. Within 2 days the lights all went out. Whatever, just don't have time for crap, and van seemed ok I guess. Then last week, engine light came on, van broke down. Got it to mechanic. Same codes, misfire and catalyst. Plugs are black again. Van has 112k miles on it now. Now my mechanic does some research, because this should not be happening, plus we were low on oil and not due for an oil change yet which we faithfully do. So he finds there was a lawsuit against Honda for the same exact issue going on with my van. For Odyssey up to 2013, well mine's a 2013. So they send it to a Honda dealer.
Dealer puts in vin, no problem just have to make sure the codes stay, take pictures and submit everything to Honda. Done. Get a call today. "Technically" my van is not covered under the extended warranty from the lawsuit. So they offer me a courtesy offer, I pay 60% and they pay 40%. I don't think so! Not only is this the 2nd time my van is going in for this repair, but my catalytic converter is now affected because of it, and they want me to pay 900 bucks! My vin is 1 number off from the lawsuits, but I have the same exact engine as those in the lawsuit and the same problem and Honda thinks they are gonna make me pay for repairs for something that is a known problem.
They tell me they have nothing else to offer me. Prove to me my engine was affected at the time just because my vin is 1 number off, but yet it's the same exact problem that Honda tried to hide before and want me to pay for, well 60% and they pay 40%. Hmmmm???? I made a claim with American Honda, they didn't do crap, and I'm still waiting to hear from the District Manager that told the service guy to offer me the deal. Yeah, I'm not stupid! And I'm at 3 hours later and still haven't heard back from anyone.
Honda already had 1 lawsuit against them for this problem, and they I'm well aware of it but still want to do nothing about it except make me pay over 900 bucks to fix a problem that is apparently a problem Honda has had with many of these engines. Unfortunately we travel a lot, but keep up with the maintenance on our van. Yes it has 112k, but Honda engines are supposed to be really good. They had a problem with this particular engine and now don't want to fix mine on their end.
Reviewed Feb. 19, 2018
My husband and I both leased a 2017 CR-V. We were talked into getting the 2017 because of all the bells and whistles. The phone, trunk, door locks and auto start do not work. We brought it in multiple times but still don’t have a resolution. My car has been vandalized several times because even though I lock the door the keys lock/unlock themselves. The Autostart won’t work if it’s too cold or snowing. The phones are always disconnecting or saying no device connected. The trunk does not always work from the key fob and doesn’t always open completely and most times needs to be manually closed which is difficult with the hydraulics.
I would not recommend Honda and would not recommend Fletcher Jones. The customer service has been a part-time job that no one wants to help me with. I am disappointed that I was talked into spending more money for a car with more gadgets and benefits that just don’t work the way they are supposed to. I am also highly disappointed in the lack of customer service or resolutions for our investments.
Reviewed Feb. 10, 2018
I just received my 2018 Honda Accord a week ago, drove the car 300 miles and transmission needs to be replaced. Honda corporate wont give me a new car and gave me a bunch of lame excuses. I paid $35000 for a brand new car and don't want a car that is already messed up! Local dealership agrees with me but they are not the decision makers but I have been told by others that the dealership could make this decision and do the right thing for the customer. This is my second Honda car but will certainly be the last one! I will take to every social media site possible to express my extreme displeasure as well as the local TV stations.
Reviewed Jan. 9, 2018
I have a 2014 CRV. Side panels on both driver and passenger side have faded quite a bit, 2 buttons on radio do not work. (We hardly use radio). Back seat does not go down all the way. I have only had seat opened up twice to vacuum and now it does not go back down all the way unless you are sitting on it. Lastly the trunk does not open. It works on and off once every 2 weeks I can unlock and open, every other time I have to throw things in trunk through back seat. These things are definitely not from wear and tear, have never had issues like this in any other car I have owned. Of course I was told through dealership that all of the above is only covered in first 3 years.
Reviewed Dec. 5, 2017
I am highly disappointed in the service I’ve received from Honda Customer Service. I leased a 2017 Honda Accord Sport and have had nothing but issues from day 1. The dealership has done an exceptional job trying to resolve the issues, where Honda Customer Service lacks the ability to serve their customers and document cases open accurately. I’ve had issues from the gas tank release being broken in the first week to a constant wind noise coming from the driver side window or door seal. In addition, I had to take my car in once again for a heavy vibration when breaking. I’ve made several trips to get these things resolved and Honda Customer Service has a very unsatisfied customer on their hands. I will definitely reconsider going with Honda in the future and I have two of them. Hopefully Honda executives realize the lack of quality support with their Customer service group.
Reviewed Nov. 18, 2017
All the trunks leak. All the cup holders break or stay stuck open. Constant replacing spark plugs and wires. You have to rev them like mad (but the most of you know the VTEC deal). The worst is the radiator issue. Also, expensive brake jobs. Around 80K miles they have to be replaced. The cat heat shields on all. Yes, there are worse cars out there. But, Honda is way overrated.
My first Honda, 89si, they told me the payments would be 254 a month. Being gifted mathematically, I told him he was off 25 bucks. "Show me your work." He wouldn't. I then ran the numbers by him and lo and behold, he never counted in my down payment. Then the clutch went bad at 800 miles and they said it was a moving part. I told them I would burn the car in front of their place. My brother, an attorney, fixed the problem. He also found out the finance guy and a girl got arrested. This was Martins Honda in Manhattan. But I never had another issue with that car, outside of the spark plug, radiator, cat shield and cup thing. Wrecked it and bought a 95ex. Cat shield, leaky trunk, same issues as above but the clutch was fine. Replaced the radiator. Bought a 2002 ex, Same issues as above minus the clutch. I guess I'd rather know the enemy than roll the dice. Still have the car but it's parked in the garage for posterity.
Best Honda we ever had was the 98 Odyssey. What a car. Best ratings in Minivan history. My oldest just sold it with a zillion miles on it. We brought into Brewster Honda for a brake job and I had put brand new windshield wipers on it the day before. Went to pick it up and the wipers were swapped out with worn out mismatched metal on glass wipers. I was livid. They told me it wasn't their responsibility if the car was parked outside and someone stole or damaged it. I said, if someone stole them, under the bright all night light, who on earth would take the time to replace them? Common sense. I told them I have another set of keys and I'm driving off. See you in court and you know I'll win. They gave me new wipers.
My other two Honda I inherited. One blew up after the dealer 'allegedly' put in a new timing belt, the other is an Accord that is old but has the best AC I've ever been around. Odd as the AC in my Civics were awful. It won't show me as a verified owner but it's kind of obvious I am. PS: Go in with your own financing because Honda is the worst at "You can get 3% interest if you do this undercoating or whatever and blah blah." Said no the first time and now my answer is, "I want out of this room. Where do I sign." It seems like a prevailing theme with auto dealers.
Haven't bought a Honda since the '02. Someday, if I move south, I'd consider an Accord. Seems like so much technology now, that the length of warranty of whatever brand is a starting point. All these techno cars and going to be crazy money to fix. I give the cars 4 stars and the dealers 0 stars. Considering how many truly lousy cars are on the road and that almost all dealers are lame. That should come out to 2 but you don't deal with them much. So I'll say 3 stars. Of course, everyone reads 1 star and 5 star reviews (looking for consistency in the good and or the bad), so this won't be read by too many.
Reviewed Nov. 12, 2017
I'm angry about the clear coat peeling off my car. This is not "Normal" wear and tear or all cars would have this problem! I park my car in the garage but the clear coat was still damaged. I believe that Honda should cover this defect!!!
Reviewed Nov. 9, 2017
I have 2009 Honda with only 60K miles on it, suddenly loud rattle started on a cold start. After reviewing online I found the issue to be a Faulty VTC Actuator WHICH IS A KNOWN PROBLEM WITH HONDA. I am just a few months outside of my extended warranty (of course) and the repair cost me $650.00 for again a known problem with Honda cars. (This was confirmed by the Honda service manager). I have submitted a dispute to Honda two weeks ago, I did receive a return call this past Monday to call back service rep. named Jennifer, I have called & left her 3 messages to return my call and still have not heard back. One time I called someone else answered & said "oh she is ready to go unavailable, I'll put you in her voice mail." Terrible customer service & their Faulty VTC Actuators should be on a recall.
Updated on 11/15/2017: Finally heard back from American Honda, they naturally won't reimburse me for replacing the VTC actuator & was basically told it was a consumer concern not a Honda issue. What??? I was told I had no loyalty to Honda & since my car is 2009 I should accept the fact I was responsible for the repairs. When I kept repeating myself about the faulty VTC actuator which was a known issue, the rep just kept saying it was a consumer concern not a Honda issue. He also stated that the "engineers" claim the VTC actuator would not do any harm to the car if I chose not to replace it, it was just the noise that was bothering me. I thought my head was going to explode... sorry Honda, that was just sad customer service.
Reviewed Nov. 8, 2017
I regret leasing the Honda Clarity Fuel Cell car. Honda promoted the car highly. In reality, once you sign the papers to lease the car. The dealership refers you to call Honda and deal with Honda directly. It's a nightmare dealing with Honda because it's a highly bureaucratic and low level company which makes you run around circles to get answers if you even get your answers. Each time you have to wait a couple of days for them to return your calls. The worst case is that the Honda employees/people are so low level that you don't even want to deal with. They are insensitive and make you feel like they had you by the balls because you have signed the lease. They are rude and they don't know how to solve your problems.
The car was promoted to come with a $15000 fuel card. I have received the fuel card which only has $3000. I called Honda to inquire about it. Honda referred me to the card company which I was told that Honda only loaded $3000 and they have nothing to do with it. They referred me back to Honda. I called Honda and I was frustrated that they had me run around circles again. They refused to answer my question and talked down at me. I told the low level customer service employee to listen to me and she kept talking and had no answer for me. I will never have anything to do with Honda again!!! I had 3 Ford Explorer cars before I decided on a Honda. Ford treated me courteously and solved any of my problem related to my explorer. Buyer beware when you buy a car. They don't deliver what they market and sell you. Buyer beware!!!
Updated on 12/04/2017: This is a second review with my leased Honda Clarity Fuel Cell car. This time the hydrogen fuel tank does not register the hydrogen fuel level right after I have filled up at the fueling station. When I drove off from the fueling station after filling it full with 3.525 kilograms, it remained the same low level as before I filled up. The warning message also came on "Power System Problem". I drove it for short distance about 15 miles. At one point, it reduced my speed to below 50 miles per hour on highway 280. I stopped at the fueling station again on the way back. I filled up again with .309 kilogram of hydrogen fuel. The fuel gauge level didn't change. I stopped at Stevens Creek Honda service dept. to have it checked. After about 4 hours, the technician informed me that the hydrogen fuel tank is faulty and malfunctioned. My car had to be trucked to Honda factory in Torrance, CA to replace the hydrogen fuel tank.
The Stevens Creek Honda service dept. told me to bring the car in the shop the next day as Honda had scheduled a truck to pick it up along with other cars on 11/29/2017 to be trucked to Honda factory in Torrance, CA where they have the equipment to drain the hydrogen fuel and replace the tank. I called Honda in Torrance, CA. and was assigned a case number with the case mgr., Larry. He left me a message on Wed., 11/29/2017 to call him with my case number. I returned his call and he never returned my call while my car is still sitting at Stevens Creek Honda service dept. parking lot as of today, 12/04/2017. I called Honda case mgr., Larry this morning. He is oblivious to my problem and told me that I have to wait till Thursday to get an answer from him.
Previously, I was complaining about the bad service and treatment by Honda's customer service rep. The customer care dept. supervisor/mgr., Latisha ** called me back and apologized for the bad service. Honda customer service hang up on me without hearing my car's problem. Latisha ** assured me that she would notify the customer service dept. mgr. to have better training of their personnel. She further assured me that my record has been marked to have my future calls to be transferred directly to her when I have problem with my car. I called in 11/28/2017 and was told that my car is still assigned to case mgr., Larry who doesn't know how to resolve the issue promptly. He just pass my issue down and not responsive.
There are 3 other Honda Clarity fuel cell cars sitting at Stevens Creek Honda service dept. Parking lot waiting to be trucked to Honda at Torrance, CA. For the same problem needing replacement of the hydrogen tank!!! Horrible experience with Honda on this car. Absolutely not what I had experienced with my previous Honda gasoline engine cars. Buyer beware of the poor customer service and customer care when you have any problem with Honda cars. I can only give 1 star for my Honda experience. I would even give zero star if there's one.
Reviewed Oct. 24, 2017
The purpose to express how disappointed I am with the manner in which a recent concern was handled by Honda Customer Service. To give some background, I purchased a 2014 Honda Accord Coupe in June of 2017. Roughly two months after, the car began to have problems where to vehicle would not start the first time I pushed the start button. Over the next few day, the problem became progressively worse. I took to vehicle into the Heritage Honda in Towson, Maryland and reported the matter to the service manager, John ** who informed me that there was nothing he could do until the problem could be recreated. Please keep in mind that the vehicle had not reached 36K miles when I brought in for it to be checked.
Fast forward to October 7, 2017 when I took the vehicle in for a recall repair and explained to the technician the same problems I shared with John. Again, I was told there was nothing they could do. I left the vehicle to have the recall repair completed and received a call from the service advisor who notified me that I needed to replace the starter. I was very shocked to hear this, as I stated before the car had JUST hit 36K miles before I brought it in for repair. She gave the cost of the repair, and I approved it.
After doing some research when these symptoms with the intermittent starting began, I see that this has been an ongoing problem with Hondas since. There was even a service bulletin for this very issue for 2014 Honda Accord (V6). So my question is, if there was a problem with the starter for the same year and model of my car (minus the V6 engine) why wouldn’t your company recall vehicles that were not V6? That seems like the fair thing to do.
Needless to say that I am not a very happy Honda owner at this time. I have been a very loyal Honda supporter, and would like to continue to do so. I feel Honda should do was is morally right and reimburse me for the monies I paid to replace the starter. I have been working with Allen in customer service with the hopes of amicably resolving this matter, but unfortunately he was only able to offer me a $500 Honda gift card to be used for future purchases/services at any Honda Services. This does not seem like a customer oriented resolution. This makes it a win-win for Honda. I’m still out of my $800 that I paid to replace the starter, and you get the $500 back into Honda for any services that I may need in the future. Just doesn’t seem fair.
Reviewed Oct. 17, 2017
I am so disgusted with Honda. I filed a complaint with Cal OSHA and the Better Business Bureau. 2008 CRV Locks are messed up. They recalled just the drivers side door lock (only 1 that worked). 1 stays unlocked 27/7 and 1 stays locked passenger side. They refuse to help me in any way shape or form. I am disabled, live off 900 a month and was quoted 450.00 per door for a 50.00 part. I am raising an 8 year old and have a special needs granddaughter THESE FLIPPIN DOORS ARE UNSAFE. I called an attorney friend and is going to send them a letter seeking legal action. NOT HELPFUL. I WILL NOT OWN ANOTHER HONDA. Which I have owned since I was 16. NO MORE SCAMMERS.
Reviewed Sept. 26, 2017
I have 2009 Honda CRV, over the internet lot of customers like me complained about their A/C stops working when it reaches close to 100K miles. It's because of their faulty Air Compressor system. When they assembled the car, why didn't they test this system. And when they know it's a problem that almost all customers are facing, why are they extending warranty to just 6 or 7 years, what about people who don't put much of mileage on their car every day and who use it as secondary vehicle. And their car takes one or two years more to reach their faulty systems to stop working.
And moreover someone who lives in North Central United States who see cold weather almost throughout the year, and just few days of Sunny days in a year how do we determine A/C is working. Before assembling the car first thing they need to ensure they have all right quality parts without which assembling the car and selling it to customers is like deceiving customers and making false business to make money. Now, when I look at my car VIN number it says there is a recall on Driver/Passenger airbags. Not sure how they manufactured such parts and how they tested them and why were they in such a hurry to assemble such faulty products and sell it as a SUV to customers.
Reviewed Sept. 14, 2017
I purchased a 2013 Honda Accord and my back glass shattered last week. Although Honda said it was factory defect, they would only cover 60% and I had to cover 40% because the car was out of warranty. REALLY if is a factory defect how can I be held responsible for 40%. I had to pay out of pocket $458. Furthermore, I just got a quote from Safelite auto glass for $319.00. How can it be possible that I paid more than what the glass is worth. On top of this my car has 2 recall, charging system problem and battery sensor. I always thought highly of Honda however with this experience I am very dissatisfied.
Reviewed Sept. 9, 2017
I have a Honda Accord year 2014 version. I bought it during December 2014. All this while I trust Honda quality. I am its fan. However after 1 year of using the Honda Accord, an abnormal irritating noise coming out from the back, around the door, speaker and car boot area. I had send the car to authorize service center for 3 times, however still not able to solve. The irritating noise is getting louder... Everyday early morning while driving the car, the noise spoil my mood. It is testing my patience. With this issue, I am not happy and disappointed with Honda quality. It is in fact worst than a cheap car for the fitness (noise) condition.
I am still looking forward for Honda to solve the irritating noise soonest possible. Besides the irritating noise, recently I encounter the wind screen having a few "crack" mark at the edge. Input from the tinting service provider it is due to the paint peel off. Really unbelievable that Honda can produce this type of quality level. The price of the car paid is really not meeting my expectation on its quality. Just wonder if Honda looks into the user experience and expectation when developing its products.
Reviewed Aug. 31, 2017
My daughter has a 2009 Honda Accord with 85k miles on it. It goes through 3 quarts of oil between oil changes. We submitted a claim even tho the warranty was out by one week but not out on mileage. They told me to take it to a Honda dealer (Ray Price) to do an oil consumption test. Which consist of a oil change (I pay for) then bring it back in around 1000 miles, they check level then report to Honda USA. Here's the problem, I took it back. It lost 3/4 qt by the calibrated eye of the mechanic looking at the dip stick, he didn't drain and measure. Also they didn't use the same weight oil as in the owners manual. The real misconception here is it loses at the same rate. It doesn't between the first 1000 miles and the 2nd 1000 miles it loses faster!!! Sometime between oil changes I'll put in 4 quarts!! My rating reflexes my appearance so far, it may change when it's all said and done. Banging my head in Bangor.
Reviewed Aug. 30, 2017
Honda Fit - Mileage not near what is advertised, controls not easy to use and front seat not comfortable. When push unlock on remote only driver's door opens, have to press again to open other doors and hatch, gas pedal in awkward position and ride not very comfortable.
Reviewed Aug. 25, 2017
I bought a Galaxy Gray Honda Civic LX Sedan new on Memorial Day weekend in 2008. In 2014, I noticed that the paint on the roof was fading (it looked like it had been rubbed really hard in some areas and just came off). A 6-year old car with fading paint? That made no sense, so I checked and found there was a Honda bulletin issued addressing the paint issues and that they would repaint the affected areas.
I took it to the dealer where I bought it, they kept it for two weeks and didn't offer me a loaner. They acted like they were doing me this huge favor by repainting it for free. They had a body shop repaint the roof, hood, and front fenders. I thought that was the end of it. Well, at about 7.5 years of age, the paint started coming off the trunk. I went back to the dealer and was told "sorry, it's out of warranty. We can't do anything for you."
Now the car is 9 years old and the paint is coming off two of the doors as well as the trunk. Also, the rubber stripping along both sides of the windshield cracked and broke off, and the rubber trim along two of the windows has done the same. I'm very disappointed. This is my third Honda Civic; I previously had an '89 and a '98 and had no problems like this.
My car only has 87,000 miles on it, so it should last me at least another 9 years; it's just going to look like crap unless I spend $$$ to repaint it. Why didn't Honda just repaint the entire car when they had it? The quotes I'm getting to repaint the affected areas range from $1500 to $2100. I trusted Honda due to my previous experiences, but this will be my last Honda.
When Consumer Reports asked me if I would buy this car again, I had to answer "No." When I hear or see those "Helpful SoCal Honda Dealer" commercials, I turn the channel. They'll help complete strangers with things, but they won't help their own customers! Their quality has really gone downhill and they just don't seem to care.
Reviewed July 28, 2017
I have been a loyal repeat customer of Honda for 26 years and have purchased three new Honda Accords in that time. My first purchase was a 1991 Honda Accord in which I put over 100,000 miles on it before gifting it to my sister who put an additional 100,000 miles on it. I was so pleased with my Honda, that I purchased a new 2005 Honda Accord which I gave to my son for his graduation. I purchased the third Honda Accord in 2008 which I gave to my daughter in 2013. All services for all vehicles were performed through Conicelli Honda, previously known as Sport Honda. I never had an issue with them or Honda until this week. I reside in Pennsylvania and my daughter moved to Chicago after graduating from college at Northwestern University. She continued maintenance services with Castle Honda and Grossinger Honda while living in Chicago per my recommendation to always have it serviced through Honda.
My daughter was leaving work and the car made a rattle noise and then stalled and locked up when she approached a stop sign. She called me in a panic and after explaining to me what happened I advised her not to drive it and recommended that she have it towed to the dealership. She said that there was no engine indicator light on and neither was the oil lamp so she had no warning that there was an issue other than the car stalling on her and locking up. I advised her to get a hotel room since it was already midnight by the time the tow truck driver arrived. The next day the technician at Grossing Honda advised that the engine needed to be overhauled for approximately $3,700.00 or replace the engine for $13,000.00. I thought the technician was highly mistaken since there was only approximately 50,000 miles currently on the car.
I asked what caused the problem and he said there was nothing that my daughter did to cause it but just something that happens when the pistons shift. This explanation did not appear to be normal to me since I have never had any issues such as this before with my other Honda vehicles. Therefore, I decided to do some research and found that American Honda had prior knowledge of a defect and related conditions regarding the engine on the 2008 to 2011 Honda Accord Coupes and Sedans in addition to the 2010 to 2011 CRV SUV's using an excess of oil consumption that lead to carbon deposits on the piston rings, which eventually reduced the ring's effectiveness allowing the oil to seep past. This explained why the technician said there was nothing that my daughter did to cause it nor would she had any indication that there was an issue since she always took it to have the oil changed every 3,000 miles.
Unfortunately, being a loyal customer of Honda for 26 years didn't seem to matter because the dealership nor Honda advised that an extended warranty was issued on these engines to 8 years or 125,000 miles from the original purchase date whichever came first. I purchased this vehicle on June 18, 2008 so the warranty expired a year ago on June 18, 2016. I telephoned American Honda (800) 999-1009 ext. 7 and was assigned a Case No. ** due to my dissatisfaction concerning these repairs and explained that the engine overhaul could have been prevented had Honda conducted an oil consumption test when the vehicle was in for service previously due to the engine light coming on/off. The technician provided me with the diagnostic trouble codes: P0300 and P0339 and informed me that the history on the vehicle did show that it had a history of oil consumption which was never conveyed to my daughter.
Unfortunately, in conveying this to the case manager at American Honda; he was not only reluctant but refused to be understanding or sympathetic and stated that nothing could be done since the warranty expired and that he couldn't offer any resolution to remedy the problem, even knowing that I have been a loyal customer for years. He only asked what I expected him to do about it and ultimately, I was fully taken aback and expected any type of acknowledgement that Honda is at fault for allowing this to happen when they knew of the defect and could have prevented the problem sooner and should have at least offered to lower the labor rate of $148 or offered to reduce the bill since I was being penalized for the low mileage on the vehicle over the years. If there had been more miles on the vehicle sooner, the extended warranty would have covered the cost of the repairs and prevented this from happening.
Now, I do not feel that I can trust the dealerships or Honda and plan to get rid of the vehicle and will never buy another Honda. As a business owner who recognizes the fundamental importance and value of great customer service was surprised that Honda does not share the same values or philosophy. So in the future, I will refrain from recommending anyone to buy a Honda as I have done so frequently over the years and will pursue being an advocate for consumer protection and awareness by educating everyone on this experience and suggest the importance of them conducting their own research on consumer reports to assure they are diligent in finding any potential issues.
The cost of the repairs is not as shocking as the disregard for customer service and customer loyalty. Hopefully, Honda will recognize that each customer and experience is an important one whether good or bad. Being a business owner has allowed me to realize that all experiences may not be perfect but the best way to handle a situation when something goes wrong is to make it right because the rewards of doing so exceeds the negative impact when choose to do nothing.
Reviewed July 21, 2017
We bought an HRV 22 months ago. While driving cross country to my daughter's college graduation we stopped in Las Vegas to get something to drink. As we were about to get on the freeway all the lights on the dashboard lit up. Flashing were the words "Check Charging System." We took it to Honda West dealership and they told us to come back tomorrow morning and they would look at the vehicle. The next day they had the vehicle for four hours and still did not know what wrong. We left the vehicle with them and rented a car and drove back home. A month later they said they had everything fixed. They found that rodents had eaten through the cabin air filter and damaged the wiring inside the vehicle.
After getting home with the vehicle I took the cabin air filter out to see how I could keep the rodents out of my vehicle. The dealership put the old filter back into the vehicle. It had two holes in it that were 2-3 inches wide, full of rodent excrement and smelled like urine. I removed the plastic cover between the front hood and the front windshield. About 3 inches below the windshield on the passenger side was a 4 inch by 12 opening going through the firewall into the Ac unit. Below the opening was a 3 1/2 inch wide shelf for the rodents to sit on. I got a piece of hardware cloth with 1/4 openings and four self-tapping sheet metal screws and covered the hole to keep the rodents out.
The cost of repair was about $1.50, the cost from Honda West Dealership for the rodent damage was $ 9,720.10. This is a bad design by Honda, to allow this kind of access for rodents into their vehicle. I understand this is the same design on all of their crossover vehicles. How much money has Honda Corporation made off of this design because of rodent damage?
Reviewed July 14, 2017
I bought a 2017 CRV EX. We installed our car seat in the middle back row of the car. The car seat belt buckle and passenger belt buckle were switched, making it unsafe and difficult for the passenger to put on their seat belt. This is surprising to me because I don't think this is a small mistake. It's a safety issue. I called the dealer, Ralph Schomp Honda in Highlands Ranch, where we bought the car, and I was advised to bring it in for a half day inspection. This is already a hassle, to add to that, the dealer also charges $22/day for a loaner car. I feel like I am being hassled for a big mistake that Honda has made. This just doesn't feel right. This is a brand new 2017 car.
I called America Honda and I was told that no one has complained about this. I Googled it and there are others that have complained about this situation. America Honda advised me to bring it into the dealership. Overall, I love the car but I am very disappointed about this big safety mistake from Honda and they are not being proactive to fix the issue. I called American Honda several times and they told me that they can't fix the issue at this time and have done everything according to federal safety regulations. I am very disappointed with American Honda.
Reviewed July 13, 2017
I bought my Honda CRV in August 2015. For health reasons, the vehicle was not driven a lot for about a year. Now it has 21,000 miles on it and needs to have the brakes and rotors replaced. I have always owned a Honda and NEVER had to replace brakes, even after four years. This is ridiculous. I am told this is what happens with Honda CRVs (like that makes it ok). I will not buy another CRV when it is a known issue that brake pads wear out so quickly. I heard I will have to replace rear brake pads three times before I ever have to do the front. PISSED.
Reviewed June 30, 2017
I recently used the Honda roadside service and wanted to file a complaint. The driver was extremely unprofessional and gives Honda a negative reputation. The driver picked up my vehicle and me. He then proceeds to carry out personal errands while a customer is in the vehicle with him. This included picking up his two kids from summer school and having them sit in the front seat with me and himself and then waiting at his home for his wife to show up and look after them while I am in the tow truck. We finally left for the destination one hour and a half later. I am absolutely appalled by the lack of professionalism from the autoshop and especially from Honda for working with this shop and will be following up on this. Disgusting service from this company.
Reviewed June 27, 2017
There has been a recall on the Honda Insight. I had my car repaired before the recall happened. They have offered to reimburse after the recall happened. I sent in all the forms needed to make this happen. I have spoken to Luis at customer service many times. They are now asking for the receipts of the actual parts bought by the garage that fixed my car. That garage is asking for a $75 fee to do this. Honda does not want to pay it. I do not want to spend any more money on this. The repairs are a good $500 less than what Honda quoted to fix it. I feel they are doing this to drag it out. In hopes that I will not pursue the refund. I am disappointed that I have been given the runaround. This is a defect on the car which I had fixed for less than what they would have paid. They should pay the $75 fee to get receipts.
Reviewed June 27, 2017
Leasing 2014 Honda Accord Sport. Less than 36 mos, under 17K miles and the paint is peeling around the rear window. Honda says that is NOT covered under their warranty. Honda has a long history of paint peeling all over their cars and, actually, had a class action suit against them for earlier cars (up to 2013, figures). Paint should not be peeling like this.
Reviewed June 26, 2017
I have put new rotors, brakes, and calipers two years in a row. Ridiculous!!! When I call they just say "We will fix and a huge charge." There is a defect in this car. I'm not the only one who has complained.
Reviewed June 22, 2017
I have purchased about 10 Honda vehicles in the past 15 years, 4 of which have been Honda Ridgelines. I haven't had any issues with any of them, until now. My current 2017 Ridgeline came with a toxic odor in the in-bed trunk. Every time you open the trunk, the smell comes pouring out. Anything you put in the trunk comes out smelling of the chemical. I have tried cleaning it out numerous times and even brought it to the dealership, where they tried to get rid of the smell three times. Nothing works. When I called American Honda, they stated that all of the 2017 Honda Ridgelines have the smell - the smell is from an epoxy they use to seal the trunk and there is nothing you can do to get rid of it, other than waiting for it to fade away. I have been waiting for seven months, and the smell is as strong as ever. American Honda refuses to do anything about it. Seems like they did not learn anything from the Takata airbag disaster.
Reviewed June 18, 2017
I purchased my 2007 Fit in March of 2007 and have loved every drive in it. Since purchasing my car, I've had 2 kids and we have taken this on every family trip and survived. After a while it has started to feel cramped, but we manage. I've decided to upgrade to a better car, but I could drive this thousands more miles and not have an issue... It is a sound vehicle. Perfect for a young driver. That being said, a word of caution: this is a small car. If in a high volume trucking area or high traffic area, you need to be aware of cars around you, as they may not see you. I've had 2 accidents where people ran into me bc they didn't see my parked car. So, if looking at cars for an inexperienced driver, you may want to look at something higher and/or longer.
Reviewed June 13, 2017
Here Maps provide updates to Honda & Acura Navigation system. They knowingly sell DVD map updates that may cause permanent damage the Honda and Acura navigation systems without offering a disclaimer. On June 7, 2017 I purchased the 2017 Honda White DVD to update the navigation system in my 2007 Honda Accord. I followed all instructions listed inside the case. At first the system appeared to be updating. A few minutes later, I received a read disc error on my navigation screen. I contacted customer service and was advised to removed the disk. I attempted to remove the disk but it would not eject. I took the car to the Honda dealership and they were also unable to get it to eject.
The next day after the letting the car sit, I was able to eject the 2017 DVD. So I put the old one back in, press eject and it ejected fine. I put it back in so I can just leave the NAVI system the way it was. At first there was a message on the screen that read "System now downloading". After a few minutes it went back to read disk error. So now the original disc can no longer be read. Although Here agree to refund me the $100 I paid for the DVD. Now Honda want to charge me $110 to do diagnostics to my system.
I researched online and see where many other customers have the same issue and some have spent as much as $4000 resolving this issue. Here refers me to Honda and vice versa. I advised the last rep I spoke with at HERE that they should at least offer a disclaimer that states "Beware this update may destroy your system". She agreed and said she will make that suggestion so future customers won't continue to experience this issue. Honda and Here are aware of the problem yet they continue to sell these DVD updates and customer is responsible for the damages associated with the update. This isn't fair and they should be held responsible for the money people spend to pay for the updates and the damages associated with the update. Can you please assist me this?
Reviewed June 3, 2017
I have a 2010 Honda Accord 4cl and have over 99,000 miles on it. I have brought my car in and also called the Dover, NH location. My car is using more than the 5qt. oil amount when I get my oil changed. Your employee's response, I could pay for an oil change and maybe be reimbursed; However, if it is more than a quart over a 1,000 miles they won't pay for it. So, basically Honda is aware of the problem and is bullying customers! There is a recall and an extended warranty. I showed them the paper I received from Honda about the piston's sticking etc. My car is starting to make a noise also when it starts as well. I need it fixed. No one should have to go back several times to have an issue fixed. Just like the airbags! People are dying and your company should be fixing these issues. I have been very nice and patient. Your employees, NOT!!!
Reviewed May 24, 2017
My 2008 Honda Civic LX have a 10 years Rust Proof warranty. I brought it back every year for rust inspection and touch up, now I found out they never did a single thing to touch up. As when I took my car to Canadian Tire to change 4 new tires, when they finished, they said I should take some pictures and show it to Honda. The underside of the car is all rust, he said when you touch it, it is bone dry, they never put anything or do any touch up. I called the manager of Honda, he said unless there is a hole, they do not do anything, so I said, it said touch up as necessary, so what the heck? Then he said when I bring in the car for transmission fluid change next week, he will look at it with me together. I took 6 pictures of all the rust underside. So disappointed with them, if they are not doing any touch up, what do they mean by 10 years rust proof warranty. It is just a complete ripoff.
Reviewed May 24, 2017
Potentially Dangerous Issue with Radio - May sound like an exaggeration, but I assure you, it is not. Let me explain. Imagine how startling it would be to be driving in heavy traffic and then reach for the volume knob of the radio to turn it down, but instantly it goes to full volume. Each time you try to turn it counter-clockwise to decrease the volume, it only gets louder. This has happened many times. It is not consistent, but will happen several times during each week. I have reported this to the Honda Dealer, they did nothing. This is startling and dangerous since it shocks the driver and creates a big distraction, possibly panic within the car.
Reviewed April 29, 2017
I am filing a complaint and will continue to until my voice is heard. I bought a 2014 Honda Accord - left over in 2015, brand new 12 miles on the car. It is now 04/2017 and the clear coat is pitting ALL OVER THE CAR. There are 7 cars behind our home. I am the only one with a Honda and the only one with this problem. The Moon Honda dealership said it was due to the environment... Two Chevys (1 white, 1 black), Chrysler 200, Lincoln, Mazda and a Nissan are also parked behind our home and none of these brands have a problem with their clear coat. This is not right and Honda has lost a customer... All that needed to be done was realize the clear coat is bad and offer to treat me as a valued customer by fixing this and re-painting.
Reporting this so others with this problem will realize it is not bird poop, other environmental situations or something else the dealership states is why they will not offer up a correction and re-paint their vehicle so it does not shred and look like a car that was in a fire or washed with vinegar... Look around and guarantee you will see a peeled up Honda. Shameful.
Reviewed April 28, 2017
I am writing this to express my disappointment in a recent encounter with Honda Canada. My family has been dedicated to the Honda brand for over 30 years. My grandparents have purchased Honda their entire lives and their love for the brand was passed on to my parents, and now, my sister and me. When I was 23 years old, my father gifted me his 2001 Honda Accord, which has almost 400,000 km on it and is still going strong. Unfortunately, I was forced to sell my beloved accord when I moved across the country (with 400,000 km on it, I felt uneasy about driving the vehicle cross-country). When I returned to Nova Scotia, I once again demonstrated my loyalty to Honda and purchased a 2006 Civic. In late 2016, I received a recall notice for the passenger side airbag. I was familiar with this recall because I had received the same notice for my accord, which I immediately had fixed at a Honda dealership in Alberta.
About two weeks ago, I was driving to work at 5:00am when my car overheated and began smoking. I was forced to pull over on the side of the highway and wait for CAA. That is not the issue, as I understand that it is normal for older vehicles to run into problems. I had the vehicle towed to a local repair shop, where they confirmed that there was a crack in my engine block. Unbeknownst to me, the issue was a nationwide recall. Although I had received the recall notice for the airbag, I was never made aware of the engine block recall. I found out about the recall at 5:30am, on the side of the highway, from my tow truck driver. Due to the recall ending on December 31, 2016, Honda was not willing to replace the engine block free of charge. My family and I reached out to Honda Canada to express the fact that we were never made aware of the recall. Had I known there was a recall, I would have gotten my vehicle fixed immediately.
As a now 26-year-old woman, I work very hard to pay for school, insurance, rent and much more. The fact that my car is no longer functioning is truly devastating. After expressing our concerns to Honda, we were told that a representative would get back to us within a week and let us know if there was anything Honda would do for us since we had not been made aware of the recall. Almost two weeks later, Honda Canada got back to us stating that they would pay for the engine block, however I would need to pay $1,500 for labour. Not only is this unaffordable for a full-time student, but it is disappointing that an error made on Honda's behalf would cause me to pay $1,500.
I am now without a car and refuse to pay $1,500 in labour to a company that does not stand behind their product. It is truly sad that Honda is losing a family of committed buyers (for over 30 years), due to this incident. I am now looking for a new vehicle, but want to make it very clear that my family and I will not be purchasing another Honda in the future. I hope that $1,500 is worth the loss of a truly committed family of (former) Honda lovers.
Reviewed April 17, 2017
Please make sure you like the customers service from the Corporate Office. Let me give you the real tea on Honda Corporate. This place don't give a hoot nanny about customer service nor your car. I want everyone know that I've had some great cars and however when I purchased my Acura 2014 RLX used still under Honda warranty at 47,000 and 27,000 miles. Nothing but trouble, and bigger trouble. I've been working with the NCDS after I called the Honda Corp 3 times and couldn't get anywhere. I mean I was told I was assign a case manager by the name of Bryan and this guy call me 1 time when I called him 10 times. I also ask to speak with a manager and never got a call from, so I ask who was the district manager and I was told that was Michael and he would call me on a Monday from my call to them on Thursday and I never received his call.
What a joke and at this point I give Honda customers service a Big F and the rating of the car a D-... I think they just show up to get a check and not to help people. So NCDS is helping me thank GOD only to now get a letter from Honda Corp stating that the noise is a normal sound from the car and after a Massive email went out that states they are aware that the RLX has a compressor issue that brings loud noises and it's not normal. And today I received a letter from Leticia saying that's it's a normal sound. What a great lie. And put the blame on Automax of ATLANTA where I purchased the car. Whatever it's still under warranty.
Please do your research and leave Honda alone. Some of the Honda cars may look great and some may get you to point A to point B however it a poor choice of a car... Real talk... When I purchase my car I had to go out of NC to find the RLX with the Advance package and the Kell Sound system and the nearest one what I was looking for was in Georgia outside of Atlanta. And it was called Automax of Atlanta...
I purchased the car and had it delivered to my home in Charlotte and was so happy. That's until 1 week after having the car it wouldn't start for several days. I TOOK IT TO THE ONLY ACURA DEALERSHIP WE HAVE AND THAT'S HENDRICK ACURA. They replace the battery under warranty and got it back and had it for 3 days and still wouldn't start some days. Took it back, they put a new starter in it under warranty and explained to them I still had some concerns and it was My AC AND HEAT noise along with loud noises from the rear end of the car. I took my car into service at least 6 times in 2 months. And the 1st time they didn't hear anything and the 3rd time they heard the noise in the ac compressor and replace the ac coolant line and told me that coolant was leaking and flowing out... Still don't hear the rear end car noise though.
Got the car back and the noise was still there but not as loud. Took the car back and finally was told they can not fix it and Honda is working on it. I even have it on paper saying there's no fix and I received this letter. I hope that NCDS makes them repurchase all RLX and all Honda with compressor issue or whoever can authorize it. This just shows you aren't nothing to these Honda makers.
Reviewed April 6, 2017
I brought my car to do a oil change and they did not do well because they turned the screw and it got too tight so it got a leak. I have to fix it myself and it could of cost me about $700.00 because they don't want to be responsible. This is the worst experience of my life.
Reviewed March 30, 2017
I just leased a 2016 Honda Civic LX (Cosmic Metallic Blue) in November of 2016. I did not realize what a bad paint job this car had until the first snowfall. Fast forward to around January when the first snow fell in NYC, I drove to the nearest Walgreens to purchase a couple of things and the bright lights of the parking lot exposed at least 20-30 scratches ALL over the hood. Then with the next snowfall, more scratches on the roof of the car, the trunk and the side doors! This has NEVER happened to any of the cars I'd previously owned, both new and pre-owned. Before this Civic, I had a 2013 Honda Accord that did not have this problem AT ALL throughout the duration of my lease.
I REALLY wanted to like this Civic because of its new look but now with the amount of scratches on the car, it doesn't even look like I bought it 0 miles off the lot. I went back to the dealership (Millennium Honda in Hempstead, NY) to see if they could do anything for me, but of course, they refused any service, not taking blame for this botched paint job. All they offered was something to benefit them which is to trade in this 2016 Civic for another 2017 Civic with $4,000 up front. WHY would I do that when the paint job is just bad and NOT my fault at all.
I really don't know what else to do with this car and would appreciate if Honda took responsibility for this failed paint job. I took it to a shop and the guy said that the paint on my car was SUPER THIN and that's why it came off so easily. I'm pretty sure I got a car with a defective paint job. All I'm asking is for Honda to step up and take responsibility for it, and they'll have a life-long customer; if not, the next car I finance or lease will NOT be with Honda.
Reviewed March 29, 2017
In the past month my 2015 has had battery issues. Had to get car jumped a total of six/seven times in one month. Took car to Honda service department to have diagnostic. Per customer service battery is good and can't get proper reading if car is jumped. Advised to have car towed in if this problem occurs again. Little upset because I have little children and would never want to be stranded with my children do to their safety. Called corporate office, told them what happened. Made them aware that this is a safety issue. Referred me to case manager who told me that I would have to follow Honda service department suggestion and have car towed in.
Next week car wouldn't start. Had car towed in to Honda who then did diagnostics and found battery was defective. Put new battery in car. Two days later (today), same thing car wouldn't start, Car towed back to dealership. Very Frustrating. Tried to get loaner and told all out and there was nothing they can do. Meantime losing money because hanging in Honda most of the day. Called corporate office and told them my dilemma and not being satisfied with service. Brushed me off and said that a case manager will return my call in 1 business day. Still no transportation to work. Not even reimbursement for rental. Not happy. Terrible customer support.
Reviewed March 28, 2017
2016 Pilot radio - The sound is not clear, I have 2,000 miles on it. Dealer says it's fine, now drive around in a white car with black letters on the back saying new car radio is crap & dealer says it's fine.
Reviewed March 20, 2017
I left Detroit Metro Airport at 6:30 p.m. after a flight from Mexico with my kids. My Honda Odyssey had 1,500 on it - less than 1 month old. I got a flat tire at Ford Road and 269. I had paid for tire and wheel protection (as well as roadside assistance) so I thought, no big deal. I pulled into a sketchy gas station and called Honda Roadside Assistance (RSA) at just before 7 p.m. The guy on the other end asked for my make and model number (and VIN) and asked if he could use my phone to geolocate me. I said fine. I still had to read him the address of the gas station THREE times and he sent a tow truck from 40 minutes away. This is Detroit, mind you. There are tow trucks on every corner. I called the tow company and they said they could be there at 8:45... I had two children with me.
I asked the Honda RSA guy where the spare tire was located so I could change it myself. He said, "Do you have a spare?" I said, "I have had this vehicle for 3 weeks. I don't know. I was hoping you would." He said he would, "Pray for me." I don't think prayer is a course of action. He also told me to check the "trunk of the car" for the spare. I had to tell him that minivans don't have trunks. He asked if the spare might be "under the car." Again, I said ... it's a minivan, not a car. I asked it he had access to the owner's materials online. He said, "I don't think so." Before the tow truck could arrive, I had: Foraged behind a dumpster for stones to brace my van; Consulted the owner's manual for instructions; Found the spare and jack; Changed the tire.
This was awesome considering the RSA guy told me they would only tow me to the closest dealership (60 miles away from my house) and leave me there if I couldn't change the tire myself or find an Uber/Family to take me home. The only other option was to pay $5/mile for a tow back to Lansing. Wait... Whaaaat? I thought that was why I had RSA??? I changed the tire myself. They called me three times on the way home to tell me the tow had been delayed. I took the wheel/tire to Honda today to get it replaced. They will, indeed, replace the tire... But not the spare. The spare specifically says "for limited use only" and says "no more than 70 miles." At this point I have 100+ miles on it. I want a new spare, too. They said they would replace it if it was punctured. So now I have to wait until I'm double stranded to get that stuff replaced. STUPID, just stupid.
Reviewed March 20, 2017
I had visited Boch Honda West for sales inquiry. We felt really bad after listening to the way the sales Manager Mr. Eric treated us, he was so rude and this attitude of your sales team head has made my brother to decide on another brand, you have lost a loyal customer who has been using honda all this days (I know this sales people don't care about this). This is a bad example that a salesman can set, I am a customer you need not treat me like one, can you people treat as humans and talk decently. Arrogant attitude from their sales staff is something that was so shocking.
Reviewed Feb. 28, 2017
Purchased a new Honda HRV. Vehicle continuously would not start for no reason leading me stranded. Vehicle had to be towed to the dealership multiple times and all they could tell me "was it had to happen with them". Battery was never the issue. Honda replaced the battery and still same issue over and over again. Had to trade the car with less than 32,000 miles on it as I could not get the issue resolved and car was nothing but a nightmare with this issue.

Reviewed Feb. 27, 2017
I purchase this vehicle in the Spring of 2007 at Honda of Midlands in Columbia SC with 56,000 miles... this was a certified used vehicle with 7 years or 120,000 miles warranty, I purchase the service warranty and religiously took it to the sister dealer in my city. About Mid Feb 2017 I took it for service and they need it to check my engine light as it was on. The tech check the pressure of my cylinders and found #2 to have coolant coming from the wall of the engine. Also, need to repair my seals and other miscellaneous items. Little that I know that the tech found a crack between the wall of the coolant and the engine block thus needing a new engine. Granted I have 158,000 miles on it and no longer has a warranty. Honda told me NO canNOT help me and the dealer ask me for $5,000 for a used re manufactured engine.
This is not my first honda as I own also a Honda Civic EX with over 200,000 miles own it. The Service Manager told them that this was a rare occurrence maybe 1 in 10,000 which doesn't help me. I opted for them NOT to repair it and I picked up in pieces sitting in my garage waiting for a new engine. I'm not happy nor I want to buy a new one anymore.
Reviewed Feb. 25, 2017
My mom drives a 2007 Honda CR-V. Honda issued a recall for the driver's side airbag in early 2016 and, unable to replace the airbag, parked the car behind the dealer and issued her a loaner in February and March of 2016. After 2 months sitting at Honda, they brought her car home so it would be inside a garage while waiting for the airbag replacement. During this time, she had the house on the market so she could move closer to my sister and I as my father passed away. We were concerned that the car would not be available for the 700 mile move all along and expressed this to the dealer who told her she could drive the car all over the country, contrary to what we were hearing in the media and from the Honda itself about the Takata airbag dangers.
The house sold and we immediately informed Honda (the dealer and customer support) that we would need a car to move to Illinois. I told Tanya at Honda Customer Support we would have to rent a similar vehicle to pack and make the move if Honda could not replace the airbag in the CR-V. After speaking with Tanya many times, I was told that that we would be fully reimbursed by Honda for the expenses related to the airbag replacement and that there was no daily reimbursement limit. We rented the closest size SUV available (Pathfinder) and packed it for the move. Three days before the move Honda called and said they would be able to replace the airbag a day before the move.
I had to unpack the rental car, drive an hour to return it and take a cab back to Honda to pick up the car. We submitted the expense report for $1,292.54 for the rental, gas and cab to Honda. After multiple calls, a reimbursement check for $162.11 arrived, wrong address and wrong payee. It has not been cashed. Honda will not put Tanya on the phone and says now the limit is $32.00 a day. I have made it clear to them that I had asked her multiple times about a reimbursement limit before renting the replacement vehicle and that Tanya said no limit. Honda has blatantly lied and my 79 year old mom is out $1,292.54. I have spent months dealing with this issue. Since I asked Honda more than once about reimbursement rates before renting a replacement vehicle, my mom deserves every penny she spent on this debacle and an apology from American Honda.
Reviewed Feb. 20, 2017
Honda dealership is great. But when it comes to the actual corporation they have no value for the customer. I got a 2016 Honda Civic fully equipped and I took my brother as well and got the same car as me, so technically we bought two at the same time and within the 3rd month my car started to get system errors, brake system problem, abs system problem, anti-lock braking system problem, tire pressure monitor system problem and much more.
I took in the shop I would say 7 - 8 times and was at the shop of total of 35 days at the shop and the problem was still there. So I called Honda corporation and made a claim. The gentlemen that took my case did not call me back or anything. So I got an Attorney because I didn't know what else to do. I was missing work, couldn't take my son to school. It's been almost 7 months and Honda still giving a hard time.
I trade in my previous car. I was down $4,000 and I was fine with it because I thought I was getting a better car. Till today with downpayment and car payments I've put close to $10,000 and Honda is just trying to give me $4,000 back. This was my first new car and gave me the worse first car experience. So if you get a car from Honda just make sure it's not a lemon because I assure you they won't treat you the same way as if you where a new customer. I would never get a Honda car ever again.
Reviewed Feb. 16, 2017
I have had over a dozen issues (with most still outstanding) with my 2016 Honda Civic and Honda Canada has been using gibberish excuses to stop repairing my vehicle under my valid warranty. Be careful of excuses like "Cannot Replicate" as this is their first attempt to avoid the costly repairs associated with your vehicle. Honda Canada representatives have assured me that no photos, videos or witnesses means nothing to them, thus ignoring your concerns and complaints going forward. There is nothing you can do because they have already taken your money. Even if they lose you as a future customer, they know it is still cheaper for them than to have fixed your car under your valid warranty.
If you do duplicate the issue to only a Honda Service Manager, then they will use another corrupted tactic and deem the issue as "It's just the normal characteristics of the vehicle" and now your vehicle is fixed and they will no longer deal with that issue, even if you threaten to take legal action. They just don't care. Their tactic includes losing customers as long as they DON'T pay for your repairs. They are convinced that they can bite the hands that feeds them and still get fat. If that isn't arrogance then I don't know what is.
Unfortunately there's nothing you can do but spend thousands of dollars for a lawyer to take them court, and knowing that the customer cannot usually afford it and just gives up, they're content to have saved the shareholders the costs of your repair. But you can do something about it. Share this warning with family and friends and tell them to do due diligence before buying a Honda product. ***BUYER BEWARE; YOU HAVE BEEN WARNED***
Reviewed Feb. 11, 2017
My 2004 Honda Civic EX Sedan was a great car all in all until just a few days ago when I was sitting at a stop light at almost rush hour in a busy metro area with my foot on the break. Suddenly the car went into an uncontrolled, unintended acceleration. I could hear the engine rev and I just froze with horror. A few seconds later it crashed into the car in front of me and stopped and turned off. I was extremely lucky that 1) that car was there or I would have gone into a busy intersection and 2) my daughter was not in the car. The driver I crashed into and the valet guys from the hotel across the street saw I was extremely shaken up but alert and in my right mind.
The mechanics can fix the damage caused by the impact but since this is such a rare problem, they probably won't be able to identify what went wrong or prevent it from happening again so I'll have to trash the car. Given that several people had to die for Toyota to take any responsibility for their problems with unintended acceleration and that there have been several complaints to Honda of cars with this problem with no recompense, I am extremely unhappy to hear the existing complaints have not led to a recall or that almost certainly my complaint will be completely ignored.
Reviewed Feb. 3, 2017
2015 Honda Accord - Corporate office does a terrible job responding. They sent me a survey regarding my experience with local dealership (which was very good). Unfortunately it took so long to finish the survey I abandoned it. I called regarding a question as to how to pair my iPhone, I got a recorded message that said press 1 if I want to leave a message. I pressed it five times and wasn't able to leave a message. Finally, like the experience mentioned in the above paragraph, I gave up. My question never answered.
Reviewed Feb. 1, 2017
When dealing with a first rated class car, one would expect first class service from start to finish. Unfortunately with Honda, the first class service stops with the purchase of the car. Unfortunately my 2016 Honda LX would not start at an unfortunate place. Called Honda's Towing Service. Towing company showed up more than half an hour later than what Honda stated. Even got a call from them stating when tow truck should be there. Unfortunately tow truck got called much later than Honda Tow Truck Service said they called. Worst part was that tow truck driver had no idea how to tow a brand new car which should not have happened with 2016 Car of the Year. Spent over 2 hours with two truck driver trying to help him tow my own car. One would think Honda would school their subcontracted tow truck drivers how to tow. Worst part was when got to Honda dealer, they didn't know how to get car off tow driver truck. Ugh worst experience ever.
Reviewed Jan. 25, 2017
March 2016, I received a safety recall notice from Honda advising me that the airbags in my 2008 Honda CR-V were defective and if deployed, could cause injury or death. The notice went on to say that the replacements parts to make the necessary repairs were not available and may not be available for months, but offered to provide a replacement vehicle if desired, at no cost to me.
Now, since they had advised me that driving my car could result in my death, and offered free alternate transportation, I thought it would be foolish to continue to drive the car. So, I took my car to the dealer where I purchased the car from, Gillman Honda, in Schertz Texas. They had no cars available to loan, but offered to provide me with an Enterprise Rental. As there had been a major hailstorm in the Greater San Antonio area a couple of days before, Enterprise had no suitable vehicles. I was therefore advised to attempt to rent a vehicle on my own and I would be reimbursed up to $35 per day.
I placed several calls and found a suitable vehicle at an Avis franchise operation. After a month, the car had to be returned in accordance with Avis policy, at which time, we rented another similar vehicle. About half a month into the second rental, I received a call from Gillman Honda telling me that they had made an agreement with Hertz to rent cars to Honda owners affected by the recall and needed alternate transportation. So, I turned in the rental car, and rented a vehicle from Hertz with Gillman Honda's approval for the remainder of the time Gillman was waiting on the necessary parts, which turned out to be in August. In all, I had 2 Hertz vehicles for about 2 months. (It is also necessary to return Hertz vehicles after a month for safety reasons.) After I received my repaired vehicle in August, I sent evidence of my out of pocket expenses (rental agreements) along with the Gillman invoice describing the repair.
In September, I contacted Honda to make sure that they had received the documentation, to be told that my claim for reimbursement was denied because it couldn't be verified that I had actually paid the charges to Avis. I then sent copies of my American Express statements showing the charges and subsequent payments. I was told at that time by the case worker at Honda, that I would be reimbursed in 6 to 8 weeks. That was September 2016. After November, repeated calls have resulted in the same answer, "It's under review." In December of 2016, I received a bill from Hertz saying that because Honda had not paid for the vehicle they had provided me, I was legally responsible all charges incurred. A phone call to Hertz revealed that Honda owed them MILLIONS of dollars and had not responded to repeated phone calls.
It appears Honda does not intend to, or has been advised not to pay for charges incurred as a result of the Takata airbag recall. It is impossible to reach anyone other than the "It's under review" people who clearly cannot help. The parts are evidently available now, so you may not have to have alternate transportation for any length of time, but if you do, be careful of any financial exposure.
Reviewed Dec. 19, 2016
So my car note had been behind for month due to the fact that my husband had lost his job, and I have been the bread winner. My carnote of my 2011 Fit had fallen behind, but I always sent them SOMETHING. Fast forward I come off my day shift at work and notice that my car was gone:(. I frantically called Honda like "hey did you guys repo the car?" And the Rep. said, "Well the car is in repo status, but it does not show in our system as being picked up or not." She made a few phone calls and said that she would not know until one of the many companies they work with send in the proper documents stating that the car was picked up. Long story short Honda required me to pay a repo fee to the city (Torrance, Ca which was 12$ to the city Court House) pay the repo fee', and bring my past due balance current.
The only thing that sucks is the process of running out of time during the day and having to wait a whole 'nother day which equals another day of storage fees. My car was picked up on a Thursday. My fees were paid that Friday afternoon, but because I paid a little after 4 pm the lot was closed :( and I had to wait until Monday to get my car. I must say my situation was HORRIBLE, but it wasn't because of Honda. And Out of all the reps I spoke to they were not all that rude to me (They were kinda like demanding and one person told me more information than they were suppose to but hey he was being nice).
So all and all once my account was brought up to date Honda faxed over the release paper. I was able to go to the lot and get my car. (I did have to pay a storage fee of 362.50 CASH???) But I can't just say Honda made the process harder than what it was. If I have anything to complain about its the fact that these lots close SO EARLY and are not open on weekends and cont. to charge you :(. But I just got my car released to me today. After being gone from Thursday December 15 till Monday December 19...
Reviewed Dec. 14, 2016
These people would change agreed upon terms at every opportunity to switch things around to squeeze more money out of the customer (me). I have never ever dealt with anyone as desperate as this group of people. I can only guess that it's because they are not being paid a decent wage.
Reviewed Dec. 9, 2016
The Honda is very dependable with good gas mileage. Solid construction. I did a great deal of research before buying a Honda and thanks to Consumer Affairs narrowed it down to Nissan, Toyota and Honda. The design of the Honda was superior as was the handling and performance. I knew it was the right car for me at this point in time.
Reviewed Dec. 8, 2016
It has done a great job holding up to our large family over the last 8 years. It has never needed any work, outside of the normal scheduled oil changes and maintenance, to keep it going strong. The leather interior held up to a family of 7, plus our 2 grandsons over the last 4 years. Not a single tear in the interior. Handles like a dream and drives like a car around corners. Stops wonderfully quick. At 240,000 miles, the notoriously bad transmissions for this year in Honda, finally gave out on me, with little warning. That is my first and only complaint.
Reviewed Dec. 7, 2016
I own 2007 Civic, Honda issued a warranty on engine block, overheat cause a crack in the engine to which they are covering only the engine block and the warranty doesn't apply towards other part of the engine which will surely damage because of the original issue. In my case, service rep found that cylinder head is damaged and after keeping me on phone for several hours and keep me waiting for 2 days they replied they won't cover. This costed me $2500 which is same if I take it to other mechanic (quoted $2900 to rebuild whole engine).
Reviewed Dec. 6, 2016
I have nearly 200,000 miles on this car and have had only one major repair. Love it. Leather seats, heated, great space for hauling whatever, smooth ride, good gas mileage. The transmission did fail at around 175,000 miles but got a rebuilt one that works great (also we have a great mechanic). Recalls have been taken care of quickly. This car is a tank!
Reviewed Dec. 3, 2016
It has large front doors making it very easy for older or people with disabilities to enter easily. Very comfortable seats. Comfortable driving positions. Mirrors give good vision of vehicles on either side. Reversing camera is a god send. This car has 6 airbags for security. Great disc brakes. It feels a very safe car to drive. We had great service from Honda staff.
Reviewed Dec. 2, 2016
Durability would have been a 5 except for plastic side mirror which has been a problem. Performance has been great. Gas mileage excellent. Repairs few. Performance and comfort excellent. Have performed regular maintenance only. Buying and servicing car has been a pleasure. As an older female, have experienced unpleasant disrespectful interactions when purchasing and maintaining other car brands. Overall performance, comfort, durability, and holding value would motivate me to buy another Honda and recommend to friends and family.
Reviewed Dec. 1, 2016
I've never had to take it in for more than an oil or filter change. It's ten years old and not a single problem has come up. I'm not a big car person. As long as my car works like it's supposed to and I don't have to worry about it breaking down or costing me money, I'm happy. My Honda was inexpensive to buy and, like I mentioned before, incredibly inexpensive to keep up.
Reviewed Nov. 30, 2016
Model Accord - System/Structure/Body/Trunk Lid. We have had our 2014 Honda Accord for just over one year. All of our family members have been hit in the head or back by the trunk. The trunk does not stay open on even a modest grade but does not fall down for several seconds, allowing people to lean into the trunk before it hits them. Injury to death more likely from the trunk lid. I have owned 10 cars and have never had one where the trunk lid will not remain up. 2014 Honda Accord problems and complaints, up-to-date recall information and reviews. If you are researching a used Honda Accord, driving a 2014 Honda Accord, or if you are planning to purchase one, review owner-reported Honda Structure, Body, Trunk Lid problems and defects.
Reviewed Nov. 30, 2016
Have had this car four years, no problem at all. Service as required and it should be good for many more years. Great gas mileage about 29 per gal. more on long trips. Rides good, handles well. We will have belts checked soon and winter checkup done.
Reviewed Nov. 29, 2016
Easy handling drives and good on fuel and brakes very well. I like the car very much. It suits my needs and my driving style. I would purchase another if I were in the market for a new car. I am quite pleased with it.
Reviewed Nov. 28, 2016
I have the car for a year and I have not had one problem with it. I figured I would have a small problem living in a city with potholes. The undercarriage usually gets noisy. This is not the case with my car. I love it... I might name it "BRAD".
Reviewed Nov. 27, 2016
I purchased it 10 years ago and have been very happy w/ it except when I had to replace the transmission with mileage below 80,000. Honda didn't cover it. The car is good on gas and is a comfortable ride even though it's 10yrs. old and total mileage of over 100,000.
Reviewed Nov. 26, 2016
My car is 8 years old and has no cosmetic or engine issues. It gets good gas mileage and is dependable. I enjoy driving my car. I like that it gets good mileage. I love that it is dependable.
Reviewed Nov. 25, 2016
No problems with this vehicle so far. The most important consideration in buying a new car is what dealership you buy it from. Many dealerships are pawns of the manufacturer, meaning they protect the manufacturer's interest above their customer's interest. They don't tell the customer the real truth when the customer's car has a defect that the dealership was aware of before the car was sold to the customer. I personally was a victim of a dealership who exactly did what I described above. So, research the dealer more than you research the car you want to buy.
Reviewed Nov. 24, 2016
2004 honda element, over 12 years old, minor problems, but love it for hauling. The pets love it, and wish they were still in production. It has never left me down! Bought it new, 12 years old, can't.
Reviewed Nov. 22, 2016
I bought a 2016 Honda Civic for its reliability, that didn't happen as planned. Within 4 months I had the factory radio swapped out and the problem returned. It will randomly beep and the dash would go blank. Now today I picked up the car after the service rep told me they have updated the car software and the radio unit as well. I asked them if they had tested it because usually problems occur after driving the car he stated they tested it for 2 hrs which turned out to be a lie. When I got the car today I was nearly killed because as soon as I drove off the lot the Vehicle Stability System light came on and the car started to decelerate as it thought it was losing traction. Then within seconds the brake system failure light came on, immediately the brakes began vibrating and I was unable to operate them while approaching a red light, ran the red light with no choice and then power steering system problem light came on. Then the steering wheel locked up.
So basically within 5 min off the lot my car was in motion and inoperable and not responding. Eventually the brakes came back after constantly hitting them but almost hit another vehicle in lot due to this issue. Biggest part of this complaint is that when I went back in the no one at the dealership took ownership of the problem and insisted they have done nothing wrong. Well obviously something has happened. They took the vehicle in and within 2 hrs called me back saying they fixed the issue, so I asked what the problem was and they stated that they do not know what the issue was but it is fixed. I am like how do you fix a problem that you do not even know. I asked service manager, who would be responsible if something happened to me or the car, he said he was not in a position to say anything or take financial responsibility. If they can't even trust their money on this car then how can I put my life in danger in this car.
Reviewed Nov. 2, 2016
If there's a prize for worst customer service it would be exclusively reserved to Honda Canada, they won't even bother investigating your complaint, never give a feedback, never care for a frustrated customer.
Reviewed Nov. 2, 2016
When I initially took my 2004 Honda in for the airbag recall, I was told that my airbag was fine. 6 months later I was hit at an intersection where the driver was going in excess of 45 MPH. My airbag did not deploy. Have you heard other similar concerns?
Reviewed Oct. 6, 2016
I have a 2009 Honda Civic Coupe which lost a chunk of color from roof, hood and rear within 6 years. When I call Honda to fix this they say that my car does not have any recall or is not stated in the color campaign. Here's the link for the campaign notice information - **. Such a disgusting service from Honda. Will never ever suggest people and friends to buy car from Honda again. I will be suing Honda as they did not send me any recall or campaign information regarding this paint issue.
Reviewed Sept. 22, 2016
I'm going to sum this up as quick as possible. We bought a car in January of 2016 and it started to smell in March. Well me and my girls got sick and this smell wouldn't go away. It was in everything and we had to get rid of a few things. So I took it into the dealership on 4/20 and they said they'd get it cleaned up and back to me... Well it's now 6/23... which is 6 months later and I still don't have my car! Yes there was a leak in the back that they couldn't find so they sealed up the whole back end. Then they found mold in multiple places, but I've had to fit the whole way. Customer service is horrible at the dealership and at Corporate.
We bought a 75,000 car! Brand new and we got sick! Mold can kill you. No one seemed to care, and all they do is pass the blame. No one ever returns calls or admits anything. They just blame someone else. And now they're not wanting to give us the full amount of our loan back?! I'm not losing any money from this! We did nothing wrong! We were sold a bad product that couldn't be fixed! And now Honda and the dealership are trying to jip us out of money?! We've been making payments even when we don't have the car?!!
Reviewed Sept. 10, 2016
I recently drove down to Florida to visit my sister in my 6 month old 2016 Honda Civic. Once I reached Orlando, all of my warning lights turned on and my car stalled. I had it towed to Holler Honda on Semoran Boulevard Thursday night. It is now Saturday MORNING and I have not heard anything regarding my car or even getting a loaner. I have called Holler Honda TEN TIMES within these two days and each time I've been placed on hold and transferred to a line where they are insistent on taking down my name and number to give me a callback. Unfortunately they never do call back. At this point I would love to leave that car that costs me $500 at the dealership since it's such a freaking headache!!
Reviewed Aug. 30, 2016
I have received 3 recall notices from Honda. The first one came in December 2015. The second came in March 2016. The third came in July 2016. I have called each time. I have not had nothing repaired. I have called and called since receiving the notice in July. I was promised someone would call me back. This was a empty promise. I have one vehicle. Yet I am told, let no one ride in the front passenger seat. Just think how many times someone has already rode in this seat. They told me that they would not be responsible, if someone got hurt. Since they suggest that you avoid having a passenger sit in the front passenger's seat until the recall repair has been performed, I have asked for another vehicle to drive until they get my car repaired. There has been nothing done about this either. I feel that I deserve an answer from someone.
Reviewed Aug. 27, 2016
I recently took my 2012 Fit into the Honda dealership as the air conditioning wasn't working and it was making a hissing noise. It turns out that there is corrosion between the compressor and the hose that connects to it. It will cost me over $1,000 to repair. How does a 4 year old car that is kept in a garage at home and in covered parking in the day get corrosion under the hood? One of the reasons I bought a new car at the time of purchase was so I would not have costly repairs anytime soon. Now I am looking at a $1,000 repair for something that in my opinion shouldn't happen in a car of this age.
Reviewed Aug. 17, 2016
Okay, I was a very, very firm believer in owning a Honda. My entire family literally is driving one or has owned one. Even a lot of my extended family and I always vouched for them when people asked about my car. After I found out about the recall in June of 2016, through my sister mind you, I immediately wondered why I was barely finding out about my airbag recall now when someone people had known months before. Later that day I went onto the website to punch in my VIN number and check to see if my vehicle was a part of the unlucky bunch. Unfortunately, it was and my passenger bag was the airbag up for recall. And it just so happens that my boyfriend's Honda, which is the same make and model as mine but a year newer, had the same passenger airbag recall as mine.
So I called to speak with someone. They gave me the same bit as everyone. "You can still drive it. Just don't have a passenger." But I did try to explain my boyfriend had the same problem and if we could just get one alternate transportation vehicle because we are not about to take two separate cars to the grocery store, out of town, or anywhere else that requires us to carpool. They just gave me some ** excuse that there was nothing they could do. For now I should avoid having anyone sit in the passenger side. They suggested I would be fine because my airbag shuts off when no one is in the passenger side and I tried to explain to them MANY, MANY times that my light doesn't turn on to indicate that my airbag is off and of course, same thing goes for my boyfriend's car. Of course, that made their ears perk up and I finally got their attention. Or so I thought.
Long story short, I called another 15 times, give or take. Every time I got the runaround and no one could help me. It's now the middle of August and someone has FINALLY returned my call regarding this and wouldn't you know it, I've been denied alternate transportation and they will just order me the part to have my car repaired. Who knows when that will even be. Of course, I may have to pay out of pocket for the defective off switch on the airbag so that was some GREAT news to hear.
Regardless, fixing my passenger airbag off switch doesn't fix my problem at all. Both me and my boyfriend have the same car with the same problem. We live together and have NO other means of transportation when we run errands or go out of town. The fact that Honda is just going to take a chance with mine or my boyfriend's life is just remarkable. Thank you Honda for showing me your true colors. I will NEVER, EVER purchase another Honda again and I don't plan to refer people to your business. I do plan to tell people of my experience with your company and how you've handled this recall. My recommendation, don't buy a Honda. Avoid, at all costs, purchasing a Honda. Worst customer service of the year. Honda, you are all cowards and I hope you get what's coming to you.
Reviewed Aug. 12, 2016
Something needs to be done about Honda's defective STARTERS, Like a recall. I purchased my 2014 "Certified" Honda EX from you guys last year. The car was very new. Only 18,000 miles on it. I just had to have my car which has 50,000 miles on it towed! I had to rent a car till this is fixed. This is inexcusable. I bought a HONDA for their known reliability and 0 mechanical issues. This is my 5th and most expensive Honda and I barely got 1 year out of the car for a VERY expensive fix. I did not take it to a dealer because I knew they would rake me over the coals on expense. I did request my mechanic buy a HONDA starter, not some knock off brand. We shall see if this starter works.
I spoke to customer service at Honda USA in Calif. and they told me they were unaware of this issue. Go online. You will see HUNDREDS of complaints regarding bad starters! I am requesting compensation on this cost either from Wild Honda or from Honda USA. You guys are selling new cars with DEFECTIVE STARTERS in them. This must stop or you will have a class action lawsuit on your hands. I am requesting a call back from Honda USA on this issue.
Reviewed Aug. 1, 2016
I received this notice from Honda with this warning on my 2009 Accord V6. They said the parts "will be available in late Summer/Fall 2016". They have an advisory to "avoid having a passenger sit in the front passenger's seat until the recall repair has been performed". However, they make no mention of the driver's side airbag. I am sure the warning applies to both but they don't mention that. One, they should be honest about driving the car until it is repaired and two, they should also do it as soon as possible, and three, make arrangements for the owners to have a safe car to drive until it can be repaired.
Reviewed Aug. 1, 2016
Honda allowed car rentals for the driver side airbag recall due to exploding metal fragments injuring and killing individuals. It states in the recall that it can do that to the driver and others in the cab. Honda will not allow car rentals for the passenger side airbags and tell you just to not seat in the passenger seat. It has been asked of Honda if there was a chance that it might deploy if hit in front of car. No answer. I then ask American Honda Customer Service to send me something in writing that it will not deploy and I am not gambling with hurting myself or others in the back seat. They will not.
I called Russell Honda in North Little Rock, AR and I am told that they could not sign anything either because he was not sure or that it could be possible that the sensor could be signaled. Then you start the customer service case manager and they put you to the fast track and never hear from them again and no answers. So I am to gamble and drive my vehicle until that part comes in and cross my fingers. I am not a good gambler. So Honda I believe needs to stand up and be responsible and allow for loaner cars until they fix this problem.
Reviewed July 24, 2016
When I bought my Honda CRV I leased for the first time and after 3 months I paid the car off early. I sent in what I needed for the title and I have called 5 times regarding where it is. I was told it was mailed out a few weeks ago and if I don't receive it I will have to pay $60.00 to get another shipped out. First of all I didn't know about all the sale tax I had to pay, plus I just paid my car off after three months! I think I had 12 Hondas since 1999. I feel I shouldn't have to deal with all the stress to get a title plus I am a good customer. I am so upset and I don't have the time to deal with all this. Once again I do what I'm suppose to do and now I'm stuck!
Reviewed July 21, 2016
Honda SCAM. I received authorization (case # **) to rent a vehicle due to driver side airbag recall on my 2007 Honda Ridgeline. Honda would pay up to $35 per day for the rental. I was told by Honda that all I needed to receive reimbursement was a copy of the contract and a paid receipt. I furnished the necessary paperwork but Honda refused to pay.
The Honda handler “Gary” stated the receipt was might have been for some item other than for the vehicle rental. I asked to speak with his manager and he said that ain’t going to happen!! I had the manager of the company that rented the vehicle, NeSmith Chevy Buick & GMS in Jesup, GA fax more proof of the rental contract and receipt but Honda still refuses to pay. It appears to me that after multiple attempts to get reimbursement that Honda is indeed not going to reimburse me for the vehicle rental for a total of $378.00 including tax. I assume that it is Honda policy to scam as many people as it can to help with the airbag expense.
Reviewed July 21, 2016
For the last two days I have been on the phone with Honda Customer Service trying to get a loaner vehicle until the replacement airbags involved with the recall come in. I was just told it could be a week or more before "Honda" made a decision to approve a loaner vehicle for my wife and I. Their advice was to have my wife ride in the back seat for a couple of months till the new airbags were available (unbelievable)!!! This is a very serious issue as the airbag could explode, even without any vehicle impact, and send metal fragments flying into the passenger compartment. Very disappointed with the lack of concern expressed by Honda and their disregard for the safety of their customers.
Reviewed July 14, 2016
Almost killed a driver getting off the freeway as the master cylinder on my Honda failed: the brake pedal went right smack to the floor. Tried to pump the pedal to no avail and then tried the emergency brake but shockingly nothing worked. Rammed right into the Prius in front of me. My last Honda the master cylinder also failed but I lucked out in that pumping of the pedal worked and I was able to get it home for the mechanic to take care. Heard Honda doesn't care that you could lose several lives because the master cylinder died on you.
Reviewed July 6, 2016
The steering on my Honda hybrid failed while driving 55mph. When the car was taken to dealer in Eugene, we were told Honda was aware of this problem but had not notified anyone. They refused to pay for repair because they said mileage over warranty - a warranty they never informed us about. Their explanation is that if you bring auto in with steering issue, then they would inform you of the issue. So in other words - your steering has to fail and perhaps almost get you killed, which is what happened here - before they let you know it's a known issue. NEVER BUY HONDA AGAIN.
Reviewed May 25, 2016
Today I called and talked to American Honda. I'll start off with saying the worst customer service ever. They don't even offer to help you. They just apologize 10,000 times and then want to go about their way. My car isn't covered under the warranty for paint. For reasons I don't even understand. I have an '09 Civic. The paint is starting to deteriorate. It looks like someone literally took a scrub brush to my car and is in the beginning stages of my paint chalking. This is a 7-year-old car. I've seen cars that are 15 years old that have better paint jobs than mine and they have been untouched.
The only okay thing about my Honda is that it hasn't broken down on the side of the road yet. American Honda is the biggest joke of a company and so unwilling to help people. The issue needs to be pushed. My car is Crystal Black Pearl. I know it's one of the color codes accepted for the repaint but my VIN isn't under the warranty nor did I get a letter. (I am not the original owner of this car.) I'm more than displeased. They look cheaper and cheaper every year.
Reviewed May 25, 2016
I leased a brand new 2016 Honda Odyssey in Oct 2015. Since then I have returned for service numerous times to 1) replace an ignition coil; 2) replace the battery two (2) times (4 additional times it needed to be jumped); and 3) repair of seat warmers. These have represented more than mere inconvenience. Most rational people would say this car is a "lemon". Aside from one month lease payment, Honda America dismisses these problems as simply the result of mass production. My representative repeats the same scripted response each and every time I call them.
To add insult to injury, I used Honda Roadside assistance, asking them to send a tow truck. What arrived was an old Neon with its side view mirror dangling off and obvious accident damage to the vehicle, with cables that could not reach from his vehicle to mine. Totally ludicrous!! They do not stand behind their products; they lie; provide shoddy products and services; and most alarmingly, dismissed me and my concerns as a consumer. Beware of their tactics and think twice about investing in a Honda. The Honda brand is not what it once was.
Reviewed May 21, 2016
I have a Honda Civic 2009. The paint started to crack and peel from two years ago. The peeling and cracking is now everywhere on the car. It was a shame everywhere I went in these two years. Since I bought the car used, I thought the car was repainted because of an accident. However, I recently searched online and found out that this is a widespread problem for various Honda models!!! I called Honda customer service and was told that because my car is just out of warranty (for twenty days) the repaint job should be done on my own expense, no matter the problem was persistent for last two years. Putting aside how much shame and discomfort this car has brought for me in these years, I was shocked how rude and irresponsible they are in dealing with their loyal customers.
My suggestion to you all my friends is: NEVER go for Honda for your new car! Compared to the value and respect other automotive manufacturers like Toyota, etc would provide, it is crazy to invest your money on a car that brings discomfort for you when the company also refuses to take responsibility for their defective products.
Reviewed May 11, 2016
I bought this car because I wanted Quality, reliability and pride of ownership. Honda has lost the word Quality, Reliability and pride of ownership. They are living in the past! Cheap Brake pads (rotors being turned at 18,000 miles, 4 brake jobs before 60,000 miles). Excess consumption of oil in engine. Spark plugs needed to be replaced every 5,000 miles. Short Block was replaced, Then the Heads were replaced, then all the parts in the short block were replaced. Comes to find out I had a cracked head seal. When they removed the heads they dented the fender walls on the two front fenders which had to be repaired. One morning I went to work and the transmission would not get out of second and then it would not get out of park in the middle of an intersection.
I loved this car and took a long time and money to make sure I got what I want. I finally got rid of the car because no one in my family trusted it and did not want to drive it. The GM of the dealership called me one day and said that they had over $12,500 worth of repairs in the car. He asked me if I wanted to trade it in. I was at that dealership twice a week getting rentals so they could try and get this fixed. HONDA stood silent.
Really- would you buy another Honda, I did trade it in and bought a Camry. I drive 75 miles a day to work on the Highway and Honda could not handle that. Do not always believe what you read. MY son owns a 1997 Camry with 230,000 and runs better than the 2008 Honda Accord. Go to ** and you will see what I'm talking about. It has been 6 month since I owned the Honda and I'm still very agree, Because Honda did nothing. They do not care. They are living in the past and people are paying a higher price for a car that has issues. This is just one story and I have learned my lesson. Happy Travels.
Reviewed April 18, 2016
I have a new 2016 Civic and it is a great car. It is my fourth Civic, but there are a couple of things that I do not like about it. It does not have a CD player in it. I do not like any of the stations on the radio and I do not like the music of today. I loved listening to my music from the 50's, 60's and some of the 70's, but now I cannot do that because you opted not to put CD players in your new cars. I am not a person that has a Ipod, so that is not an option to listen to. I was very disappointed when I found out about this feature.
The trunk door lock on the driver's door is an annoyance. I cannot reach the door handle to close the door when I get in so I have to grab on to the pocket where the button for the trunk button is and 9 out of 10 times I hit it and have to get out of the car to close the trunk. Why didn't you leave it where it was on the 2013 Civic's??? Whoever makes these changes should think of the Senior's that purchase these vehicles and leave some things alone. Other than those two features that I just explained, the car is great and I do love it. Thank you for listening.
Reviewed April 13, 2016
I booked an appointment with Honda for April 12th, 2016 at 10 am in order to take off four winter tires, replace them with all season tires and replace the air filter. This is a very routine service and one that can be done in less than 45 minutes. This was performed in Thunder Bay, Ontario at the Gore Motors service center. After dropping off the vehicle there was no communication between them and myself and at 6 pm I decided to call. I called 15 times between 6 pm and 8 pm (close) with no answer and absolutely no update on my vehicle. I had to work a night shift as a health care professional at the local hospital and as a result, had to take a taxi to work. This is absolutely unacceptable and frankly, embarrassing. This service was not provided because I am a woman. If this was an adult male the service would have been completed in an hour with no issue.
This is horrible for our society, especially for a multinational corporation prominent in the Thunder Bay community. There was no apology provided when I reached the service center at 8:30 am and I was still required to pay the service fee. Such an ordeal was completely unnecessary and it does not take 10 hours to perform an extremely basic service, so either the employees were incompetent or did not provide the sufficient services because I am a young woman. I hope the Customer Service Department sees this complaint and takes action because there is no place for this in our society and I was stranded without a vehicle, which is unjust and unethical. I hope this never happens again and right now have absolutely no desire to ever enter another Honda Service Center with such poor customer service professionals.
Reviewed April 9, 2016
We purchased a "certified used" 2012 Honda Accord Sedan in March 2014. We are now attempting to private sell, trade in the vehicle that we purchased and can't give it away. We are being offered no more than $7k for a car worth 13-14k. Come to find out we were only given half the story. The car was not involved in a minor crash prior to our purchase, it was involved in a total of 2 collisions with moderate damage and air bag deployment. Further research and appraisal recently reveals frame/structural damage throughout and nobody wants it. The deceptive business practices used by Honda of Burleson Texas are repulsive. The car is great, runs good, has no mechanical flaws etc. but we will never be able to part ways with it.
Reviewed March 21, 2016
I purchased a Certified Pre-owned 2013 CRV. When I was setting up the electronics, my battery died, after about 15 minutes of not running. Honda told me it was natural because there are so many electronic devices it can't keep a charge. So I took it in, they tested the battery, and it read good. I took the car to a battery shop, they tested it and it showed it had 6% of its life left. The tech said "Honda service is supposed to try and not replace anything at Honda's expense, so they tweak their testing machines". I don't know if that is true or not, but Honda's tester said my battery was good, and this tech said it had 6% life remaining. The testing machines were the same brand.
So I took my Honda to be outfitted for towing behind my RV. I followed the book directions, which says if you are towing more than 8 hours, pull fuse 17. I was towing 20 minutes, just to get home, so I didn't pull fuse 17. Lo and behold, my battery was dead when I got home. I thought "Certified Pre-Owned" meant that all parts of the car would last per their warranty, not a battery that would die the same day you drive it off the lot. So I am headed back to Honda. If they replace my battery, I'll write a nice report. If they don't and I have to go to an aftermarket battery, at my own expense, I'll get my money's worth writing bad things about Honda.
Reviewed March 13, 2016
My son purchased a new 2013 Honda CRX from Colby Honda, Northridge, CA. When he took his car in for the last service they impounded his car for what they said, a period of about two months. Further, they told him he would not receive his car back until the airbag is replaced or he signed a waiver releasing Honda from any liability for damage or injury caused by the faulty airbag. The dealership did provide my son with a poor quality 2002 loaner car that had 100,040 miles on the odometer. Last week he took a trip and the car's engine warning light came on.
In the meantime my son is making the monthly payments for his impounded Honda CRX. He tried to contact Honda Corporation and was referred back to the dealership. The customer service person at the dealership was rude and not helpful. I believe Honda should provide its customer with a loan car that is at least equal to the car he is making payments on or waive his scheduled payments until they return his car. The airbag problem is the responsibility of Honda, not the customer. I would assume numerous other customers are dealing with this same issue. In the meantime, Honda continues to sell and deliver new cars that must have compliant airbags. What can be done to correct the problem?
Reviewed March 9, 2016
I have had my 2009 Fit since 2010 now with 67K miles. Put snow tires on and handles much better. Every few months, winter and summer, the climate control all setting has mold - can tell because of the horrible smell. I have gotten very sick, now I open the windows (not what I want to do!) and shoot bleach into the vents. I have changed the air filter multiple times, it is not the air filter. This is a poor design on Honda's part - there is a complaint on the FitFreak board. This is a health and safety major flaw and I am frustrated and disgusted. I have owned multiple cars and used them the same way. This is the first car I have ever had with this severe problem. I'd love it if honda made things right but I know they don't give a crap.
Reviewed Feb. 28, 2016
Jason of Brooklyn, NY your Crosstour is not the only one with water leaking under the trunk flooding out the NAV control unit. The first time my 2012 flooded the car was at the dealer for a month. Honda also has a policy to rent you a loaner after so many hours it is in the shop. My NAV unit was emitting fumes inside the car with a horrible odour like the perfume used in portable outhouses. The 3rd time it happened I ended up spending the night in ER because my oxygen level was depleted.
An owner from Massachusetts drove his 2012 to New Brunswick, a 9-hour drive. When he went out the next day the NAV Unit was melted, glove box and passenger floor carpeting were burnt. Honda refused to remedy the situation for him. Sudden Deceleration is also another serious issue with the V-6. TSB 13-031 is to fix it reactively. Problem is you could be a piece of charcoal from a rear-end collision because your brake lights do not come on to warn traffic behind you when your car slows down to 15 km per hour.
My shop manager blamed us that we were misapplying the brake pedal. This is outright negligence and should be a recall issue. Then we have the VCM, Valve Cylinder Management system fouling the spark plugs when it goes from 6 - 4 - 3 cylinders to save fuel. It must also carbon the piston rings because the motors start burning oil. Mine had motor oil leaking unto the front bank exhaust manifold and my favoured Honda Shop Manager denied it was leaking. The Acura Dealer confirmed it was. At 17 thousand km there was a puddle of oil on the driveway when the Bailiff took the car. Honda refused to remedy the situation after 5 letters so I stopped payments. I asked for a low mileage Ridgeline truck because they do not have VCM on the V-6 and a lesser model without the NAV unit. In Ontario we have OMVIC whom I will file a complaint with.
Reviewed Feb. 27, 2016
Honda is a joke. Bought Honda because of name. However got a lemon and they are refusing to address issue. Car RPMs surge rapidly while driving a constant speed and car's gas mileage is a complete scam and a lie. These companies rip people off and smile doing it. It's disgusting. I'm going to picket outside the dealership and put a sign on my car that states they are unwilling to resolve issues. My car has 300 miles on it.
Reviewed Feb. 17, 2016
I have taken my car back to service at Honda since day one for a rocky and shifting ride. I have been told over 20 times that there is nothing wrong with my car that it drives as designed. I have also taken my car to outside mechanics that have told me exactly what I felt when I drive my car. The other mechanics (not Honda) state that my car drifts left and pulls right. Each time after I take my car to an outside mechanic I then take it back to Honda service and they say the same thing, car drives as designed and that they can not find anything wrong with my car.
What I found out between the 14th and 15th time of taking my car to Honda that every time that I have brought the car back that my rotors and brakes we always inspected as part of Honda's service plan. So my thing is that if it had be inspected and the outside mechanics noticed it immediately how come Honda never diagnosed the problem (Oh my bad. There's no problem).
I have gone to the attorney general and without an inspection of my car or anything they sided with Honda. I tried the Better Business Bureau but they do not deal with brand new model vehicles. They referred me to NCDS National center for dispute settlement, a carbon copy of the attorney general's office. So no matter the documents you have or proof it's basically your word against the word of the big corporation. I'm in a losing battle while still having to pay for and drive a vehicle that probably will be the cause of my life and my families' life as well as others. Been thinking of a voluntary repo but that will kill my credit. Better my score than so many lives.
Reviewed Feb. 16, 2016
I purchased a 2015 Honda Crosstour and I'm so pleased. It's a great car, economical and roomy. The gas mileage is great and spacious enough for all of us to travel. The sales staff were great to work with and gave us a great price. The service center there is always courteous. My only complaint is that sometimes the wait time is too long for a basic oil change. Overall - great car and great dealership.
Reviewed Feb. 11, 2016
I called Honda because I bought a new 2016 HR-V EX AWD which has the keyless system. The owner's guide states I can unlock all doors with the trunk release. It does not and I learned that the owner's manual states something different. I also complained to the phone contact because the only door that opens all doors is the passenger door, unlike past vehicles I have had where pushing the button twice opens all doors. I was told this was a security feature of the vehicle. However, it would be just as secure if it required two pushes for all doors and only the current handle grab for the driver's door. When I asked how to get both issues repaired I was told the driver's door was engineered that way and could not be "fixed" because it was not broken. They will be calling back about the trunk to clarify which is correct, the owner's guide or owner's manual.
I was pleased the company is willing to respond quickly but am entirely dissatisfied with their denial that the doors could be altered given that this version of the car is quite a bit more money than the version with remote entry instead of keyless entry. As the driver, I either have to fish the key fob out of my purse or make my kids wait until I am inside the car to let them in. I'm having to train them to stop yanking on the door handles until I am inside. Worse is that I cannot open the back doors myself without the same maneuvering, difficult if I am hauling items I have stored in the back seat.
Reviewed Jan. 28, 2016
I received a letter recently advising me of yet another recall for my Honda Jazz. I do not work and to have to pay out for petrol to get there and back to my local dealership and for a courtesy car is not possible. I called the local dealership to book an appointment for my car and was told I would either have to sit in their building whilst the work was done, pay out for a courtesy car or be dropped off and picked up from the local retail park.
I am thoroughly ** Off with Honda and your customer service team. On the 25/01/16 I was told that you do not offer any sort of compensation or help to be able to leave my car with one of your dealerships for 2 and a half hours due to a recall. This is the third recall and you want me to pay out for your errors. My local dealership is out in the middle of nowhere and 5 miles plus from my home. The retail park is a small one and would not be enough to keep me occupied for two and a half hours, so that option is out. I cannot pay out for a courtesy car as I have advised. My only option now is to waste two and a half hours sat in the local dealership when I have other things to do.
This is not good customer service or practice. You ought to have a facility to deal with the situations as they occur, not to have staff read out your policies and scripted replies. I also think that nobody should buy Honda as you obviously don't know how to make good cars as you would not need all of these recalls if you did. As you can see I am not happy with Honda and as things stand will be looking to never use Honda again. If this had been a one off it would be different but with so many recalls I feel you are now taking the 'michael' as it were. I await your response.
Reviewed Jan. 16, 2016
I received a recall notice for my 2015, which I leased at Millennium Honda in Hempstead NY. I scheduled my appointment to have to recall service done, 2 weeks in advance. On the day of my appointment (12/31/15) I took the day off from work a drove to the dealership. The service agent wrote up my job, took my car and asked me to wait in the waiting room as this service can take up to 90 minutes. After 100 minutes of waiting, I was summoned by my service agent who informed me that no work had been done on my car, as they did not have the parts to do the job.
It's been 2 weeks since that first failed attempt at Millennium Honda, so I decided to schedule with another dealership. This time it was Advantage Honda in Manhasset NY. I was reassured by Stephanie who made my appointment for 1/16/16, that parts were available and that I would be afforded a free rental car due to the length of time this job would take. The day before the scheduled appointment, I double checked with Stephanie, that parts were available as well as the rental car, as I was driving a longer distance from my home. I was reassured by Stephanie that all was in place for my job today.
When I arrived at Advantage Honda today, not only was I informed that they did not have the parts to do the recall service, but I was also not entitled to the free rental car. This is now 2 different dealerships with the same outcome. I've got a brand new leased car in need of a potentially dangerous airbag related recall repair needed, and cannot find a Honda dealership that can perform the service. Shame on Honda!!
Reviewed Jan. 14, 2016
I have owned Hondas for about 20 years. Their build quality is not the quality of the 1980s/early 1990s. In the mid '90s, Honda went to OEM suppliers. That was the end of the high quality Hondas. If you are having issues or making a decision on buying, here are the problems that you will fix over and over: Starting issues. This is the biggest problem. These cars have a cold start issue. There is a temp sensor and main relay that just break over and over. No lights will go on the dash and no codes will come up to warn you they are bad. You have to have the spark plugs pulled to see if they are getting black residue on them.
This can happen on new plugs. Why? The temp sensor adds fuel when it is cold and cuts back on fuel when hot. It works in reverse when it starts to fail (no way to detect). This will coat your engine and emission system with fuel crud that hasn't burnt. There is no way Honda doesn't know about the problem. You can search models from the 1990s to present day that have this issue. You can keep on top of it but the problem keeps returning.
Paint. It will fail. It kills resale value. This has been going on since the 1990s. Detail shops will not wax the cars because the paint is so thin that a buffer will take it right off. Even hand waxing marks the paint. Headlights will cloud over. Over and over again. Door handles break. That is an expensive repair. Headliner will fall down. There is no way to re-attach it. They develop a leak in the cowl. This will rot out your floors. Oxygen sensor fails over and over. Radiator is plastic and glued together. It will fail in the 50 thousand range after the warranty is over. Then about every 50 thousand miles after that. There are several Honda Civics in the town I live in with the same make and paint color. All have the same problems with paint, headlights and door handles. The paint fails in the same spots. No recall from Honda.
If you thinking of buying a used Honda for your child's first car, avoid them. These are not the cars for beginners. They will end up being towed. Contact Honda America? They do not respond. They do not care. They will care the next time I purchase a new car as it will not be a Honda. I was loyal, they think nothing of loyalty. I have people that own Hondas coming up to me to tell the problems they have had with their cars. Most of the people have pretty new Hondas. This makes me think that the build quality has gotten even worse in the last couple of years. Honda is no longer worth the extra money they charge.
Reviewed Dec. 31, 2015
I leased a Honda in 2013. In March 2015 I traded the Honda in on another car. The dealership obtained a payoff from Honda Leasing. The payoff check was sent to Honda. They cashed the check and sent a free and clear title to the dealership. 6 months later I get a bill for $280 property taxes. They got their payoff. Dealership got a free and clear title. I don't owe them anything, hence free and clear title. They are now turning me into collection agency because I won't pay them. Looking through my papers, they sent me a refund check 2 months after they released the title. Anyone else have this problem? What did you do?
Reviewed Dec. 29, 2015
Have been a Honda owner all of my life. The last two Hondas, a 2010 Hybrid Insight and a 2013 Civic, had batteries die at two years old with mileage under 20,000. I am very concerned. I feel their quality has gone down. Do not get me wrong, their service is outstanding. The batteries were replaced in both instances with no hassle and no cost because they were under warranty. However I am deeply concerned. Another month and I would've been stranded in ice and snow with no heater. Thank God it was caught when it was. Looking online I see I am not the only person with this complaint. I also feel the interiors are more plastic and not as lux as they used to be. After five Hondas, I think I am going to make a switch the next time I am ready to buy a car. Again service outstanding, quality of car has gone downhill.
Reviewed Dec. 4, 2015
I am driving a HONDA MOBILIO Car in INDIA which was bought by me in April 2015. On 03/12/2015 while travelling from Ernakulam to Kollam on official trip along with 3 other colleagues, halfway thru the right side quarter panel glass (glass pcs between back door and the dicky door) automatically shattered. When we checked with the service centres they said they have never come across such instance before and this can be claimed only under insurance. We are not ready to accept this. This should be a product defect since there was no other reason we could see. Has anybody else faced such a issue?
Reviewed Nov. 19, 2015
I brought my car (Honda Crosstour) into service in which I have an extended warranty and purchased a service plan. One month later I experienced a short in which all the electronics of the car went dead. I took the car into the same service center and I was told water is in the navigation unit. This is located at the back area on the right side. The first problem was the service team was not able to find out the cause of the problem. They did not provide me with options or update me that the warranty does not cover water damage. The service area open up the car and discovered water flowed into the navigation electrical unit area at the back of the car. The first words that came out of the service manager was "oh well maybe someone played a prank on you and threw water in there, I don't know how water got in there."
It's been a week. I have no car and they will not give me a loaner. They want my insurance to cover the cost which is about 3900 for the navigation unit and about another 1000 approx in labor costs. The insurance adjuster stated that this leak was not due to a minor bumper accident that I had 6 months prior. The service manager indicated that water may be leaking through there. The insurance will therefore not cover this item. So I am left without car, and attempts at escalation is arduous and stressful. This is the first time I am a Honda owner and if this situation is not resolved by Honda I will never be one again!
Reviewed Nov. 18, 2015
I am driving a HONDA MOBILIO Car in INDIA which was bought by me on 2015. On 16/11/2015 in Chennai we had heavy rain and we drove this car to court as an emergency case. But all of a sudden the car engine has stopped by itself without any reasons. Then we towed our car to the dealer in Chennai for an inspection. The service engineer told us that the rain water has entered in Engine. We all surprised to hear that. Is it possible? And we had a doubt that these HONDA cars are not suitable for rainy seasons. IF the water gets into an engine it is purely manufacturing defect. But the dealers is looking for an insurance person to change some spares. No one has intended to file a complaint in HONDA. We are not ready to accept this car by changing some spares. It will affect the home setting of the car.
My question is this. Will HONDA replace our entire car if it a manufacturing defect? We have noticed that about ten cars are in dealer's garage. We have discussed with HONDA dealer for the replacement. But no response from them. We wish HONDA manufacturer should intervene with dealer to replace the entire car. In other words HONDA should declare our cars are not suitable for rainy conditions. Such a surprise from the dealers. They are not ready to escalate this issue to manufacturer. They are looking for an insurance people to cover the cost. We need response from HONDA manufacturer to solve this issue.
Reviewed Nov. 16, 2015
I am the original owner of a 2001 Honda Accord with 75000 miles. Yes, it is out of warranty, but the transmission is slipping, it should not go at this point. Also, I brought in my car for a recall on the airbags now (never a problem), now the airbag light is on was told nothing comes up on the computer and don't put my purse on the front seat. Really? Is that the best they have? I'm disgusted, never another Honda.
Reviewed Nov. 2, 2015
I went into Honda on Rt. 22 in Hillside, NJ for a diagnosis test & oil change. The service advisor tells me it's just my battery. Ok so I wait for them to change the battery. Then he comes out 20 min later and says "Can you come with me? I have to show you something." The mechanic shows my cables are ate up from the battery. He cannot change battery without changing cables which was approximately 600 and some change which I didn't have. My mechanic states my barrings are also leaking which was approximately 700 and some change.
Now I had my car serviced back in April, they didn't see all the acid and corrosion on my battery. YES THEY DID, it was too much not to and to eat my cables from April to Oct the way it did, it was a lot of acid. Ok so I tell them "look, fix it where I can drive it and I'll pay for the oil change and diagnosis test which was $85." While I'm waiting they come tell me they don't have the parts. "Ok give me a loaner." They don't have loaners, they have a shuttle - but fine, I'm going to East Orange, OH. "We don't go to East Orange, we go to Newark, Irvington, Union, Hillside and Elizabeth." Ok East Orange is a hop, skip, and jump away from all of them - WTF.
Now I'm mad, frustrated, hungry. I get a call with bad news of a relative passing - the day is just going downhill. Then a man approaches me about a car. I go in his office, we talk. He tells me I can take a new car & bring it back Saturday. Well that sounded great at the time so I sign temporary insurance papers to cover the new car, a privacy paper in which they said it was mandatory, and left with the car. I leave out the state on an emergency, my brother brings the car back to Rt. 22 Honda in Hillside and guess what? They SOLD MY CAR, told me I would have to give the $150 to get it back. Sorry Rt. 22 Honda - you better be very very careful of them.
Reviewed Oct. 19, 2015
0-10 miles = key fob not working. 10-70,000 = one key fob fell apart the other one put together by tape. 15,000 miles = console and arm rest replaced. 35000 miles = console and arm rest tearing. Not covered. 25,000 miles = loud clicking noise turning left. Honda did not cover this. Still an issue. 100,000 miles = recall on rubber bushings, confirmed damaged but they will not replace due to the fact that there is no leakage yet. Asked me to bring it in when leaking. 100,000 miles = paint chipping on roof. $30,000 = lemon.
Reviewed Oct. 7, 2015
Honda customer service and Jazz/Fit the worst. Parts fall apart like no other car I have ever owned, and dealers acknowledge the faults but Honda turns a blind eye. ("Wear and tear" - a year after the purchase in the first case of the same issue!) Being reviewed by Consumer Affairs, would've hoped for better. Toyota or Subaru for me.
Reviewed Sept. 4, 2015
Couple years after purchase, paint peeling and discoloring. Dealer swore up and down no damage he was aware of. Turned out... damaged at manufacturer and covered up. Honda wouldn't repair due to high cost of pearl paint ruined. We ended up losing 12,000 on the deal! The other car went in for trans service, came out with Honda adding something, due to recall that affects the drivability of the car. I owned the car, my girlfriend took it in and never notified me. I hate the car now. I will never buy another one, due to poor customer service and support. I just purchased a FORD F-150 and plan on selling every Honda in our family (asians). LMAO. So far treated excellent!
Reviewed Sept. 1, 2015
I phoned Honda America at 800/999-1009 to complain about poor treatment at a Honda dealership. A representative returned my call on 9/1/15, and basically said that I was not a Honda customer, that I was a customer of the dealership and not Honda. I guess that's true! Honda sells vehicles to its CUSTOMER, the dealerships, and thus cares only about its relationship with those entities, not the dealership's customers. Specifically, the sales manager played a shell game and jacked up the sales price to the same amount of the trade in value, which brought the sale price to the MSRP. This higher price vehicle was sold to an elderly disabled person. Shame on Honda!
I compared Honda America to a national fast food chain, that if tainted food is purchased at an independently owned franchise then the national company has no liability with the poisoned food that left a bad taste in the customer's mouth, so to speak. The Honda America said that was not a good comparison. I disagree. A national company makes money from the end user but accepts no liability? I made the recommendation that Honda America offer me a model year end sales incentive, since the 2016 CRV models have been delayed until the spring of 2016, presumably because of a well-documented issues with excessive engine vibration when the CRV models are idling at traffic lights. (Said one person, "I didn't buy a CRV, I purchased a massage chair.")
The Honda America rep repeated that I was not a Honda customer but one of the dealership. I strongly recommend that those seeking to purchase a vehicle not consider any Honda model, since Honda does not care about Hondas sold by dealerships. Thing is, Honda makes a profit whether individuals buy Hondas or not. Honda's customers (and thus its loyalty) are the dealerships. So why buy a Honda if no one cares about you?
Reviewed Aug. 29, 2015
The car suddenly started using 1 quart of oil every 750 miles. Then it just died in the middle of nowhere. After an expensive towing bill, the dealer replaced the spark plugs. But the car still consumes too much oil and will die out in the middle of nowhere again, so I don't drive the lemon.
Reviewed Aug. 21, 2015
Honda Amaze - The fault is in design of car. Air filter is located very close to bottom due to which water can easily enter in engine. HONDA HAS DESIGN FLAW. Honda blocks people who post on their Facebook with complaint. Honda has design flaw.
Reviewed Aug. 17, 2015
Needless to say it is just sitting out our way so when it blows hopefully no one will get hurt. If they do, I told Dewalt they will be responsible as they have been told and chose to do nothing about it.
Reviewed Aug. 16, 2015
I bought a 2011 Ridgeline the first of May. I was having a sound from its front tires. Asked them to check it, they told me it was the brakes and caliper and that it wasn't covered under warranty. My complaint is shouldn't it have been all checked before they sold it.
Reviewed Aug. 16, 2015
I received Honda Vezel yesterday from Japan. Model is 2015 and June manufactured. Chassis number ** can identify manufacturing date online. Everything was intact and in working condition. But as soon I start driving the car, the hybrid car switches on the engine but the engine sound is too high. I thought Vezels normally have the same engine noise like an aeroplane jet but when I happened to compare with other Honda Vezels, I found there is some fault due to which the engine noise is so loud and clicks - heard "Trr Trr".
In no way, I could accept this problem in the brand new car I purchased from Japan - just 4 km driven. I want my car tested and rectified. In no way I had spent this much money to get frustration and so much tension, my head aches since last night. Please spread this complaint as much as possible. Hopefully, Honda will react to solve my problem locally through their local Honda company assembling vehicles in Pakistan.
Reviewed Aug. 13, 2015
I purchased my Care May 2015. June 2015 my left tail light was out, I replaced it. July 2015 my oil life was on 10%. I got my oil changed on July 31, 2015. Today August 12, 2015 my oil life is down already 10%. I had someone take a look at the car and it seems like I have water damage under the driver seat. When I was on the highway driving home I was doing about 45, the wheel was trembling. :(
Reviewed Aug. 12, 2015
I have complained for over a year to our local Honda Dealer concerning the dust that clings to the inside of the vehicle. The district manager was asked to look at it, and he could not see how the dust/dirt was entering the interior except around the door seals. The best they could do locally was to give me the customer service # for Honda Corporation. They gave me a case # and said they would call. 3 weeks later they called and said SORRY but there was nothing they would be willing to do. My husband and I have allergies that have escalated immensely. We have pictures and they also took pictures here in Helena at the dealership.
Reviewed July 23, 2015
June 2015 the paint on my 2007 Honda Civic started corroding. The extended warranty due to problems was 7 1/2 years. I missed it by 6 months. They would only split 50/50 for the sections showing corrosion. Their price for 4 sections was the same as Maaco for whole car, new bumper and dents fixed. Costing me $1575 to paint a car with 80,000 miles.
Reviewed July 23, 2015
You say that... we are dedicated to supplying products of the highest quality, yet at a reasonable price for worldwide customer satisfaction. Sometimes you are not, definitely not in this instance. Your goal, so you say is to provide joy through your Business: The Joy of Buying: For those who buy your Products. Sorry, you have provided only sadness, mental harassment, agony and created bad environment and, possibly, of serious accident.
You say that, to meet the particular needs of customers in different regions around the world, you base your sales networks, research and development centers and manufacturing facilities in each region. Furthermore, as a socially responsible corporate citizen, you strive to address important environmental and safety issues. This claim is highly doubtful as you have supplied a vehicle without bearing in mind the environmental conditions (at least in this instance) with improper finish and paint job, a manufacturing defect, leading to extreme corrosion which in turn endangers human safety.
Such behavior, lack of quality consciousness, disregard for environment and safety, is helping Honda India to destroy the unparalleled legacy of greatness created by your Respected Founder Mr Soichiro Honda. Remember he also said real happiness lies in completion of work using your own brains and skills. Does the shoddy job provided by you make you happy? We refer you to our previous correspondence and would notify you that if you do not arrange to carry out complete corrosion repairs to the a/m Honda motor car free of cost within 21 days hereof, we shall institute legal proceedings in appropriate form against all of you without any further reference to you.
The facts are as follows: Purchase of one Honda City was made on 13-14/02/2011 upon payment of full value to you. Owing to inherent manufacturing defects, leading to uncontrolled rusting, corrosion of body, even the front portion of the vehicle has caved in as shown in photos. This particular car, if not the batch, has rusted since last more than 2 to 3 years owing to a serious and severe deficiency somewhere along the factory line. The damage and responsibility thereof can be established by various tests available incl. salt spray tests. You may also wish to carry out tests at any world-renowned lab supervised by a leading expert of forensics in motor cars, specializing in rust/corrosion matters.
Your statement formation of rust in car happens due to external natural factors. If that were the case then all cars Honda or otherwise - on Kolkata, if not Indian roads, would start rusting within 1 or 2 years of purchase as it has happened in your case. We own more than 4 cars even more than 20 years old - none is affected by rust as the Honda is, although used equally and parked in the very same covered garage. No stringent quality tests esp. of the paint job at various corners and undulations were carried out by you.
The rusting started after 2, and further deteriorated within 3 years of purchase. Despite the vehicle visiting your workshop numerous times, you did not take any notice of the spreading and dangerous rust. Shockingly, only in 2015 after we sent our Honda to your workshop at your request (and after we were forced to complain to your Japan HO about the corrosion), you stated that some parts incl. underbody was rusted, totally ignoring the dangerous and unseemly rusting of the main body of the Honda! In the 4th year, the damage owing obviously to some sort of manufacturing defect by Honda India is even more dangerous than before. We have found innumerable complaints of rusting and corrosion against Honda City cars sold in India. You are surely aware of this fact.
Damage is not caused by external factors directly but by manufacturing defect or owing to Honda not taking sufficient care during manufacturing process. Similar damage is seen in other Honda cars probably of same batch. Your excuse of warranty period having expired does not hold any water. You do not desire an amicable resolution of our concern and wish us to proceed legally in the interest of justice and fair play. The vehicle is parked in a covered garage in Alipore where not only 4 more cars of mine but numerous other cars of other owners are parked all of whom would gladly confirm that their cars have not corroded coz their cars are not manufactured by Honda.
As a fond lover of my Honda, I ensure personally ensure every morning, that my car is dried thoroughly after being washed and, any extraneous matter, if any, is cleaned. We purchased your product in good faith. We may add that since our complaint, the corrosion has led to the front end of the vehicle under the bonnet to be severely damaged as well, leading to the frontal parts almost falling off the car as you would observe from the spilt slippery material in the photos.
You can easily verify all the similar complaints made against Honda about rust/corrosion and find a pattern of an inherent manufacturing defect and the minutest detail of the corrosion by having the vehicle undergo various investigative tests incl. salt test all of which would establish that Honda is guilty. Kindly note that upon expiry of the response period after August 29, 2015 - we would be free to take all possible action against Honda in India and Japan for being duped to buy a vehicle which has corroded owing to obvious manufacturing defect and we would assume that Honda is not interested to rectify the damage.
Reviewed July 21, 2015
Honda Accord 2003 purchased brand new and serviced by Honda until approximately 2 1/2 years ago. Many years ago, while the car was being serviced by Honda, I noticed a "small spot" on the front of the roof, which then got progressively larger and larger; it was eventually extremely noticeable when even glancing at the car. As this was happening, I began noticing the same type of spots around the edge of the car's hood and door edges. I really don't know anything about cars so didn't know what to do. At the same time, I wondered why the Honda service techs/mgrs never said anything to me about it, especially, since it got so bad.
One day, I was searching online and found pictures of other people's Hondas that looked the same as mine - some with big spots on the cars where the paint had apparently peeled as well as others with peeling around the edges of hoods, roofs, doors, trunks... This is when I found out that Honda refuses to acknowledge and fix the fact that they manufactured cars with clear coat that was incompatible with the paint that was used on those same cars, which has resulted in the damage to these cars, which were sold to unsuspecting consumers. Until I found these pictures and articles, I had no idea what was and is still happening to my car, which I have taken very good care of.
Today, I have no mechanical problems but my car's exterior looks terrible due to Honda's manufacturing error. Just because this is not a "safety" issue does not mean that Honda should not be held accountable to fix - at no charge to the consumer - their error in using clear coat and paint that is incompatible. 2 1/2 years ago when I found out what this problem was, I asked the Honda service mgr why he never mentioned the peeling spots on my car. He got very angry and defensive; in fact, he yelled at me. I told him that I was not blaming him for the problem but considering the extent of the problem, he and all Honda service techs/mgrs must know about it, yet, he and the techs chose to remain silent.
The least they could have done was, if they could not admit to this being a Honda defect, they should have, at least, explained to me what was happening to the car and advised how to get it fixed. I've spent $1600 repainting the roof and hood; now I have to have the rest of the car repainted for $2000. Honda should be repainting my car at no charge to me and reimbursing me for the money that I spent fixing their known error/defect. Essentially, this should be a recall. Perhaps, it's not a safety recall but it is still significantly detrimental to Honda consumers. Unfortunately, we are only consumers and Honda, as a large multinational with high powered attorneys behind them, has the advantage. That said, I will never purchase another Honda again.
Reviewed July 20, 2015
I have a Honda CRV 2012, since July 2012. Currently 66,000 miles. Since last summer I'm complaining about a vibration. After I pay the evaluation fee, the diagnostic was I have to replace brakes. I did, and the problem persisted even worst right now. I took the car to an independent mechanic and the diagnostic was the transmission is broken. To add insult to injury I had Honda put a remote start on my car and I can't even use it because it kills my battery.
Reviewed July 15, 2015
In December 2014 I purchased a new 2015 Honda Accord. On July 9, 2015 my AIR CONDITIONER stopped working. I live in Florida where the summer is extremely hot making even the shortest of trips very uncomfortable. I took my car to the dealership the next morning for service, knowing that I have a 3 year/36,000 mile warranty in addition to an extended warranty. I was sure that the repair would be covered under warranty. I was informed that a rock/pebble had pierced my condenser which put a pinhole in it, and it is NOT covered under warranty. Honda indicated that the cost to fix the condenser is $716.85. I went to the dealership twice to speak with the General Manager to see if this can be resolved given that my car is only 8 months old with only 9000 miles and I was told to go through my insurance company.
I also reached out to Honda of America and was told that the damage was caused by road debris and is not covered under warranty. This is an obvious design flaw. The Honda air-conditioning condenser is unduly prone to damage caused by "normal" road debris that does not affect other auto manufacturer's condenser design. As with other auto makers, the front bumper clip is wide open to any kind of road debris and the condenser sits right behind the front air intake with NO protection at all. However, this typical design poses a problem for the Honda condensers and will happen over & over again, and Honda refuses to do anything about it calling it normal and working as designed! This should be a recall.
Reviewed July 13, 2015
I purchased two cars over the last 6 months, and 5 in the last few years. Not to mention all the people I have sent to Dublin Honda over the last 10 years. I have never been so resentful and betrayed after my last purchase at Dublin Honda, Dublin CA. I trusted them, which of course was my first mistake and my second was not taking care of this immediately. But over the last few months I've lost my dad. My dog who is only 2 was diagnosed with congenital kidney failure. She is an English Bulldog and the breeder is facing 10 yrs in prison. I've had to be out of town often lately and in fact the night I purchased this Acura I was leaving town for 3 wks so I purchased at night, then very early the next morning I simply parked it at the airport and didn't have a chance to really view all the things wrong until later.
I contacted Steve ** whom is the GM and in charge of the dealership. He gave me the impression that he was going to work with me, and help me to resolve the issues I have with the car I was sold. But upon meeting with him (He told his employees he had to leave for an ER) however when I saw him he indicated he was just about to leave. I told him everything I was concerned about and he said there was nothing he could do. He asked me why I traded in the brand new 2015 Honda Civic I purchased a month before!!! Why is this relevant??? I had the car inspected and it has been found to have so many issues. I couldn't get 14k for the car two months after I purchased it. I spent 20k in CASH. I was told the car had one owner, was in mint condition and so on.
The tires are the cheapest worst rated tires on the market, definitely not made for an Acura. The floor has large holes where something has rusted/eaten away at the carpet and left holes. The windshield has a crack. I was given only one broken key, no floor-mats. There are scratches all over that have been painted with a paint pen, dents on quarter panel, front under license plate, frayed leather seats, scratched rims. (ONLY A 4 CYLINDER) I was told it was a V6. I will forward pictures of all the damage and also know I contacted the salesperson a few days after I purchased and told him about the scratches and dents. I think the worst part of this entire situation is how badly Steve ** has treated me. This is after 10 yrs of loyal dedication to the dealership. He didn't even try to work on fixing any of these issues. In very good condition this car isn't worth 14k!!!
Reviewed July 12, 2015
We bought a 2013 Honda Accord EX in Sept. 2013. We have been driving Honda vehicles since the early 1990s, and are fierce defenders of Honda quality. At least we had been. Our 4 cylinder Accord gets very good gas mileage: 39 mpg. average. It is extremely quiet, and the heavy doors remind me of the mercedes vehicles we used to own prior to the hondas. However, at 17,000 mi. we took the car to our local tire store to put on snow tires for the winter, and the guy noticed an oil leak. He didn't diagnose it correctly, but that didn't matter as it was under warranty, which led us to have it checked at the dealership in Albuquerque.
They diagnosed a bad seal btw, the engine and transmission. They had to pull the engine to get to it and repair it. It was fixed, under warranty and at no expense, but I worry now about other weaknesses that may show their ugly head as the car gets older and goes off warranty. This one seal would have cost a thousand dollars to replace had we had to pay for it since the engine had to be pulled to access it. I have an 04 Element that now has 97,000 mi., and have not had a single problem or complaint with it. Maybe the older ones were better made, as I hear Honda is having numerous quality issues with newer cars. I think we'll try a different manufacturer next time, as no new car should need engine / transmission seals replaced so soon.
Reviewed July 7, 2015
2014 Honda CRV grinding noise - VTC Actuator issue - I bought my Honda CRV in mid-2013. By the time the car was 1 year old, with 10,000 miles, there was a grinding noise when I would start the car. The grinding noise lasts about 2 seconds. It has been into a Honda dealership several times. I was told Honda is working on a "fix" and that the problem would be addressed when the engineering department had the issue figured out. One year later (but still under warranty), the grinding noise is louder and longer than before, and happens almost every time I start the car. Upon doing some research, I learned that Honda has been installing the defective VTC actuator since 2008, in Accords. The defective actuator was also installed in 2012-2014 CRV's.
It appears that Honda continued to use the defective actuator since 2008, yet customers are being told that a "fix" is in the works, 7 years later. American Honda has advised Honda service departments to not replace the actuator as it is likely that the replacement actuator will present the same grinding noise. A regional case manager also assured me that a "fix" was in the works but did not comment when I pointed out that Honda continued to use a defective part from 2008-2014. Honda repeatedly emphasizes that this is not a safety or performance issue, to which I have replied that is likely the reason it has been 7 years with no fix -- it is a low priority and Honda chooses to direct its engineering resources elsewhere.
I am not sure why there has been no class action law suit to address this multi-year problem. Dealerships will not do anything as American Honda will not allow replacements to be made. This is my last Honda. Their way of doing business is horrendous. What I have now is a vehicle that definitely attracts attention (but not in a good way) when it is started as everyone in the vicinity gets to enjoy the grinding sound of metal-on-metal.
Reviewed July 2, 2015
Went in just for a recall on airbag and when I went to pick it up, the car was on so not until I arrived at a store and stopped, then car would not turn on. I waited a bit, turned on. Went back to dealer and they said it was the battery which it wasn't. Now it's the starter. The dealer say they didn't do anything but what a coincidence. They asked if I wanted to have car diagnosed.
Reviewed June 28, 2015
Been to work shop not less than 6 times! Explain noises and verified with Honda Tech team, recorded with Honda best technical teams! Slow speed evidently hearing noises under engine compartment! Surely not the honda cars that I know for more than 25 years! Getting louder and louder, mileage now only 9000KM! Honda Service department called and saying final conclusion: Noise is normal in all HRV. Promised to write but did not on what was the findings! Are they afraid that that will affect their impressive sales? Did they tell all potential customers that Honda no more producing the Honda cars That I used to drive without these annoying and characteristics noise or knocking sound when in slow speed that is very obvious in traffic jam?
Well maybe you make sure you drive faster to avoid that, but faster speed also has air rushing in. Well pump up the volume of your music then you can enjoy. (Overcoming the issues YOURSELF LAH!) But make sure the surrounding doesn't have foul smells otherwise you will only enjoy **! Not only the above issues not able to solve simple issues like doors become very hard to close or open also not capable to solve permanently and professionally! Feels like Honda today is no more Honda 20 years ago! What had happened?
Reviewed June 26, 2015
Honda refuses to admit the Civics are flawed. The 08 Civic I own has so many they had 2 recalls. The tire constantly wears out unevenly. The condenser is letting rocks hit it making holes so it needs to be replaced. The A/C only works when it wants to! But it only quits on the hottest days! When I take it to the mechanic it works fine! It needs to be not working when I take it in, but, who knows where I'll be when that happens. I'm usually in another city. Honda needs to do right and admit it made a bad car!
Reviewed June 23, 2015
I have a Honda Accord that my husband bought for me. The car is 2 years old now and I just had taken it in for service on my brakes. I mentioned that I hate this car because of the road noise. They said "it's probably your tires" and $1200.00 later I have new tires and new brakes but my car is quiet now. They said I should have brought it back after I first got my car. Well, in my opinion it should have been right to begin with. I had NEVER owned a Honda before! I ran into 2 other people that had the same problem with their Honda's. I have no idea what type of tires the factory puts on their cars - but Honda should start with the best - if they want repeat customers.
Reviewed June 23, 2015
Door locked jam on driver side of door (only lock channel) on car has been replaced by Union Park Honda service department in the years of 2013 and 2014. I called to have lock replaced and was not informed that there will be charges for replacement of lock and repairs. Service representative by the of ** said that the warranty only covers 12,000 miles. Unfortunately they will have to charge me. He then stated that he had done some research and found that he was told that the lock/locks are FAULTY in certain model Honda's!!! If so why wouldn't Honda replace the door channel/channels with a more sufficient part for their vehicles. I AM A VERY VERY DISSATISFIED CUSTOMER.
Reviewed June 17, 2015
2008 Honda Civic EX - Sept. 2013 with 105,000 miles, the AC intermittently would not work. Refrigerant was good. Eventually by early 2015 would hardly work at all. Taken to Honda dealer where I purchased the car new. There were metal shavings that looked like sand in the system. $3,800 to repair. Wife drove the car exclusively so here's what most likely happened. Compressor went bad in 2013 but still worked and probably made some noise at some point and should have been replaced then. Our fault to some degree, but the point is these compressors only have a shelf life. I've had numerous Honda's and never had compressor problems. Wish I had known, would have never bought the car. Also, I talked to the service rep and he advised me that HR-V have the same problem. Will do everything possible to have Honda reimburse all who had/will AC compressors going bad.
Reviewed June 1, 2015
We have a 2010 Honda Odyssey with less than 60,000 miles on it. For the first few years, we had our servicing on the vehicle done at the local Honda dealer. After a few years spending several hours at each visit, we were told by multiple people in our small town about a local mechanic in town who is honest and fair. We switched to this mechanic to support local businesses and it is much more convenient and way less expensive. At our last check up for the car, the mechanic found a leak in the steering rack. It is quite a pricey item to fix and the mechanic stated that a car with our age/mileage should not be experiencing this issue and suggested we call Honda to see if they would do right by us. We promptly called Honda and were instructed to contact our local Honda dealer, have the car inspected and call them back. Apparently, there is a warranty extension on the steering pump (not the steering rack).
When we called the dealer, we were informed that they would charge $134 to inspect the vehicle and if it was the steering pump, we would get our money back. Otherwise, it is $134 out of our pocket. As we attempted to make an appointment, the gentleman we spoke with took no information, didn't give us a time and actually laughed (this was from Joyce Honda in Denville, NJ). We called Honda customer service back and asked to have the $134 waived as we were certain that the problem was with the rack, not the pump, and since we are looking at a costly repair, we aren't willing to waste an additional $134. We were told that all dealers are independently owned and the fee can't be waived. We were also told that they can't help us without having one of their "independently owned" dealers see the car.
They also instructed us that after paying the $134, our case would go to a group who would look at our "loyalty" to Honda; how often we used their dealers to service our cars and how often we have bought a Honda. Our issue is this; clearly there is a faulty part here and yet Honda is not willing to fix the issue easily. We aren't willing to front any cost here especially since we aren't confident we are "loyal" customers since we have our servicing done elsewhere. This is our second and we have to say LAST Honda that we will ever own. Our local mechanic will get our business and we are confident he will fix the problem and all will be well, however, we should not have to cover the cost of a faulty part. Very wrong.
Reviewed May 11, 2015
I am not very happy with Honda as of today. A part of the front suspension fell out onto the highway apparently today. This vehicle was Honda "certified" but now I am finding out vehicle was apparently wrecked with is big no no. Just buyers beware that "bullet proof" Honda is no better than our old suppliers at Chevy and Ford. P.S. I am also being hung with $800 repair bill for something that is no fault of my operation of vehicle.
Reviewed April 24, 2015
Accord EX V6 2006. Service Bulletin #08-045: Idler pulley mounting surface is tilted, causing timing belt to rub against pulser flange on drive pulley. Repair includes installation of taper shim kit and a water pump, and grinding a relief on engine mount bracket, if needed. Cost to Repair Defect: > $1,000 Stance of AHM: AHM acknowledges defect, but will not accept financial responsibility for repair of defect. AHM claims that vehicle is 14,500 miles and 4 years outside of normal warranty. Therefore, owner of vehicle is financially responsibility for repair of defect.
Complaint: AHM released a defective product into market. Consequently, AHM should be held financially responsible for repairing that defective product. A warranty written by AHM should not exempt AHM from rightful financial responsibility.
Reviewed April 23, 2015
I purchased a 2011 Ridgeline and within the 5 years it has 30k miles and has been in the shop 20 times and still has to go in again. Problems from oil leaks to windows not working in the cold. Honda and the dealer won't step up and take responsibility for this lemon. The lemon law board in Vermont was the biggest waste of time ever. They won't let me show my evidence that this was a lemon. Makes me wonder who is paying them off. My first Ridgeline that was made in Canada was an unbelievable vehicle. This Ridgeline was made in Alabama. Typical USA quality. I'll never deal with Honda USA or auto master ever again.
Reviewed April 16, 2015
We were denied warranty coverage by Honda America since they claim we did not follow the correct procedures for towing as outlined in the manual. I followed the procedures each day we traveled but they still denied coverage. Has anyone else suffered this injustice? Consequences - we are out of pocket $ 6,400. The dealer in New Orleans that did the work is Premier Honda.
Reviewed March 23, 2015
I have been back and forth to the Honda dealership and have explained to the salesman, auto mechanic multiple times that since the purchase of my Honda which was new at the time the air meter icon kept appearing. The representative kept saying well bring it back we'll put air in it. Not until after a nail got in that same tire was it discovered the rim had a crack. People who'd been in the car kept asking why does this new car wheels make that sound. Well now I know and the Dealership does not stand by anything except selling a vehicle. Help!
Reviewed March 2, 2015
At 500 miles the vehicle shook violently at a stop sign. Since there is a vibration of the entire vehicle when idling in Drive gear...at stop lights. Everything shakes. American Honda and the dealer said there is a fix in the works. Honda case managers are evasive and say it's not a defect. Many are online complaining. I've reported to the CA state attorney general, written a certified letter, opened 2 cases with Honda. No fix.
Reviewed Feb. 27, 2015
I own a 2009 Honda Civic. I have had multiple issues with the drivers side lock and the trunk lock. I have had it replaced once under warranty. But the drivers side lock broke again after the warranty was expired. I have had to replace my brake pads before even reaching 30,000 miles. And recently received a letter in the mail saying I can make a claim for a class action suit due faulty brake pads that were applied on the Honda Civics from 2006 to 2009. The local Honda dealership, Spreen Honda, was offering free oil changes to people for a good review on Yelp, desperate times for Honda. Such cheap accessories and parts applied by such a major corporation, thanks for exploiting the middle class.
Reviewed Feb. 26, 2015
My 2013 Honda CRV has only 19000 km on it. It rolls backwards a few feet whenever it is in park.
Reviewed Jan. 13, 2015
Honda Civic 2007 LX - 7 years later, replacing corroded right front engine mount ($675 approx.) - forums say this is common. Previously, airbag system shuts down one month after paying off car (5 yrs.) due to failed passenger-side airbag sensor in seat ($1000+ to fix - didn't bother). Based on experience with Honda "quality", it's over for me and Honda. This will be the last ever Honda for us. Buying the second Honda was a mistake.
Reviewed Jan. 7, 2015
The Honda 2013 CRV Nav system is totally unsafe and dangerous. I have contacted Honda many times and always receive a "Who Cares" attitude. The system was sold by Honda but they could care less. Never buy a Honda and expect any quality or concerns for keeping a brand new system operable. Honda has absolutely no sense of responsibility for the product as soon as it is sold even during the first part of warranty. THINK BETTER AND NEVER BUY A HONDA!
Reviewed Jan. 4, 2015
I have been driving Accords since 1989, I learned a very valuable lesson. Once you have purchased your vehicle (this is my third Accord), per Honda of America any dealership has the option not to service your car. I was told to find a dealer that would work on my car. In my opinion this is not the way to treat a LOYAL customer. I have sent many individuals to purchase this brand---No more. Customer loyalty is not of high value to HONDA.
Reviewed Dec. 27, 2014
After around 10,000 miles I noticed the chrome peeling on my 2013 Accord EXL. These were special ordered at a cost of $1600! The dealer replaced them, and now at 26,000 they are peeling again! Very cheap chrome plating job. Now the only alternative without any out of pocket expense is to downgrade to a standard stock wheel, if I want to steer away from the the obviously defective chrome like wheels I paid an exuberant price for. What a rip off!
Reviewed Dec. 20, 2014
When I bought my '05 Honda Accord Hybrid, I was told the hybrid battery would last to 150,000 to 200,000 miles. At 81,000, just after the warranty expired, the check engine & IMA (hybrid battery) light came on. I paid $300 for a 'software upgrade' at the time & was assured by Honda Customer Service that they would stand by their product. Over the next couple of years, the lights came on periodically and I've had to pay for additional 'software upgrades.' The last time it happened, the lights came on again less than 30 days later.
Now Honda is saying the battery is bad and needs to be replaced, at my expense. I have called several dealers and gotten estimates ranging from $2,700 to $5,700 (for parts only). When I purchased this car, I was told the battery would cost $2,000 or less. Now I'm stuck with a car that will not pass a state safety inspection without paying several thousand dollars for a replacement battery. On top of it, the car has NEVER gotten the mileage Honda claimed it would get. In fact, it gets WORSE mileage than my last Honda Accord.
Reviewed Dec. 11, 2014
Purchased new June 2013 in Canada, the Dealer did not disclose there was a Class Action Lawsuit over Oil burning with VCM technology on V-6's in the US. They knowingly sold me a defective vehicle. Brought in 4 Deceleration issues the Service Manager blamed us for Misapplication of the Brake Pedal when TSB #13-031 in the US was to correct the problem. Another Automaker used this story line to deflect the blame. In August 013 the NAV Unit was affected by water leaking by the out of place washer hose grommet on the hatch flooding a module in the trunk. A under dash HVAC unit was also replaced. The odor was similar to perfumes used in Portable Outhouses. This took 1 month to fix. It was in the shop an average of 5.71 days per month the first 7 months.
Customer Relations stated Honda does not rent vehicles and wanted to know who told me they do. Policy is after 5 hours in the Shop they're to provide a loaner or rental. I also purchased 8 year Extended Warranty for 200,000 Kl. July 2/14 the NAV Unit was melting down again with the same horrible perfume odor. I spent the night in ER. Fed up with the car, I left it at the Dealer for 2 months. I tried in good faith to have Honda remedy the issue. In 17 months I never heard the cooling fans until November 13/2014 Technicians said there's no PCM Codes. I think Honda better audit the capability of their computers to detect issues like Coolant fans not running. They denied any oil leak on July 2nd; but when I learned of the Class Action 1 month ago opening the hood oil is leaking on the exhaust manifold. 2 weeks later in a rainstorm the NAV unit Od'd again.
The Service Department was not printing Work Orders that I would sign off on until I demanded they do after the 3rd visit. No Paper Trail makes for good PR & auto ratings. The Crosstour handles solidly, but their cursed with the VCM. I had the Accura Dealer verify the Head Gasket leaking oil yesterday. The Honda Dealer owner & Service Manager must hire smell & sight impaired mechanics. He has abused our trust. The California Class Action settlement is an Environmental Disgrace allowing new Honda V-6's burning 1 quart of oil every 750 miles to operate in a State where even lawnmowers had to meet Emissions Standards. This Settlement should be appealed. In Ontario Canada 10 year old vehicles have to meet the Province's Drive Clean Emissions testing to remain in use. These Honda's would not even pass after 10,000 Kl. never mind 10 years. So basically the investment is lost, and the owner is only covered by the Extended Warranty for 8 years. Honda gladly sold me a 8 year warranty. Who compensates us for inhaling burning motor oil affecting our health and the Environment, our poor gas mileage, oil usage and lost time taking these engineering fiascoes to the Shop.
If Honda is still producing engines with VCM the Environmental Protection Agency should sue them for Billions, plus the DOJ for willful blindness and criminal negligence, especially over the Deceleration issue where Rear End Collision's can occur endangering human life. How would the vehicle rear ending a Decelerated Honda know what happened when the brake lights did not come on. Even though TSB # 13-031 is published they only fix the failing Oil switches Reactively after there are problems, which could mean after loss of human life.
I purchased a Honda because of the excellent ratings www.HealthyStuff.org had about interior panels in Honda's having the lowest rating of all Automakers for Chemical Off-gassing which can impair the occupants health in vehicles. Honda has a little homework to do about engines spewing burning motor oil into the AC system and atmosphere & Electronic components melting down inside the cabin.
Reviewed Dec. 5, 2014
I purchased a brand new 2014 Honda Civic Ex this year. It now has 20,000 km on it and let's just say don't believe what you read when Honda tells you you'll get exceptional fuel mileage. I don't even get good mileage. On average my fuel light comes on before it even hits 350 km. Right now my tank is sitting at 1/8 and there's 286 km on it. I'll be lucky if I hit 350 km. I've contacted honda multiple times and no help whatsoever. I purchased this vehicle for fuel mileage as I had a Chevy Tahoe prior to. I got better mileage on my truck than I do this car. I will never purchase another honda ever again. I am trying to get rid of this one now and very displeased with how Honda has treated the whole situation.
Honda Company Information
- Company Name:
- Honda
- Website:
- www.honda.com
