Honda Reviews

I am giving American Honda corporation the lowest possible review based on my direct experience. The tires on my relatively new Honda developed cupping after about 11,000 in less than two years. (The tires are warrantied for 70,000, but cupping is not warrantied.) I sought relief from both the local dealership and American Honda corporation. No help from either.

I always been a fan of Honda. I literally had over 10 Hondas since 2009, I am 34 years old. I had 1998 Accord v6 2010, Accord EXL 2017, Civic Ex 2019, CRV EXL 2020, Passport ExL 2007, Accord SE 2008, Pilot Exl 2004, CRV Ex 2011, Odyssey touring 2022 MDX, Aspec 2008, Civic Ex and I loved each and every one of those cars like I have had other brands and no other brands come close to the reliability of Honda vehicles. But now I have a 2024 Prologue Elite and BOOM!!! By far the worst car I have ever owned. I am going through the worst problem with the Mileage Range on the car. I have been through sales service, Corporate and Finance and not one person is looking to Help.

I leased a new 2024 Honda Prologue from Howdy Honda in Austin Texas on Sept 26, 2024 trusting in Honda's reputation for reliability and customer satisfaction. However, my experience has been far from satisfactory. Within few weeks after I drove my new vehicle, I encountered issue with the air condition. I reported this problem to the dealership and was advised to bring the vehicle back to the dealership for a diagnostic. Unfortunately, the service process has been frustratingly slow and poorly managed.

I am writing to express my deep disappointment and frustration with my recent purchase of a 2024 Honda HRV EXL, which I bought in December 2023 from Wilde Honda in Wisconsin. This was my very first vehicle purchase after graduation, and I trusted the Honda brand. However, this decision has proven to be one of my worst, and I want to make sure no one ever makes the same mistake. When the mileage hit 567 on February 28, 2024, the vehicle began displaying multiple alerts and warnings, which I have clearly documented in a video that I can share if needed. I reached out to the dealership, but they were completely unhelpful, dismissing the issue by attributing it to weather conditions. This happened several times and even in summer which cannot be attributed to weather.

I tell you now never buy Honda Prologue. Don't make that mistake, better off with a hybrid. They tell you you get 99MPGe city, 84 MPGe highway and 92 combined on paper. The car never gives you this, I travel less 60 miles to work but I have to charge the car every other day. The HondaLink app doesn't connect, the car makes noise when you put in park, the gear lever sometimes Don't engage in drive or reverse. The car is not worthy it. They will trick you into a lease and then when you come back telling them the car is not reaching the expectation. They will tell you. "We not taking that back. You have to buy it out." But the lease they had you sign was based on the wrong info they gave you.

I am extremely disappointed with Honda Corporate’s lack of support regarding a serious issue I experienced with Indy Honda, an independent dealership in your network. In December 2023, I had my oil changed at Indy Honda, and by July 2024, my engine failed due to a loose drain plug and washer, causing oil to leak and resulting in catastrophic engine damage. Despite having clear evidence from a Fidelity Warranty inspection that the drain plug was not tightened to specification, Indy Honda has refused to acknowledge their fault. I’ve reached out multiple times to Indy Honda, filed complaints with both the BBB and the Attorney General’s office, and attempted mediation, all of which have been unsuccessful.

I purchased my Honda Pilot in 2021 in Marion Illinois at Ike Honda. Since the purchase the issues that I have had with my vehicle when taking her into their dealership to be repaired they have lied and said they have fixed the issues only for me to have to bring my vehicle back with the issues still occurring or with the issue worse than what it was prior to them looking at it. I have now been back and forth on the phone with Honda corporate and this dealership. I do not feel the dealership cares about its customers.

My daughter made a appointment for today at the Williamsburg VA Honda and made a profile with a very rude person a week ago. They got all of her personal information and all the information on the vehicle and gave her a appointment for 10:45 the next Monday, we arrived at 10:40 and drove two vehicles to drop it off just to find out there is no appointment but we could leave it there and they might have time to get to it in the next couple of days. This is unacceptable. How can they screw up so bad and all you get from them is "Oh well we might be able to get it in the next few days". Absolutely terrible, incompetent and rude!

My 2020 Honda Passports plastic melted on the rear and front passenger side doors. Honda dealer told me that will happen from reflecting sun and it’s not Honda's responsibility. I live in NH and it’s not very warm here so I don’t believe the sun is the issue. I believe the plastic parts is cheap material. I have also researched this and it has happened to CRV’s, Pilots and other models. I feel that Honda should be responsible for fixing this issue at their cost. I have owned numerous cars over the last 40 years and this has NEVER happened! If Honda does not take responsibility for their cheap product, I will never buy another Honda and I will also tell everyone I know not to buy from Honda. This is so very frustrating and I shouldn’t have to pay to make my Honda vehicle look nice again!

I have had 2 Hondas. No problems with my 2011 CRV. Problems and recalls with my 2016 Pilot. The start/stop button is the new one. They made the mistake with building the vehicle and extended the warranty to 9 years/125,000 miles. I drive more than the typical 15,000 miles a year. Guess what I am out of the mileage and had to pay out of pocket for a problem that has nothing to do with the mileage on the car. The electrical portion of the button can be degraded by the silicone used in the vehicle. I had to pay out of pocket because of the over mileage. It isn’t fair to people that drive more than the average. It should be based on year for something like that. They only care about money and if they did something wrong they won’t fix it and hide under the warranty. They have also become less reliable. Don’t bother buying a Honda.

I am actually disappointed with I assume Honda. Our family purchased 3 Prologues and from day one all the paperwork was wrong. 2- How can one vehicle charge up to 389, while the other two only charge up to 286. This is a large amount. Number three we were all promised a EVgo Card and still waiting for Honda to do their work. I am surprised at the service. Also think very diligent about getting an EV charging is brutal. I had to install a charger in my homes.

I am the owner of a 2019 Honda CRV. Until recently, I have been pleased with the car. I hit a deer 5 months ago and my car has been sitting at the collision center since then waiting on a seatbelt. Insurance requires new original seatbelt. Apparently seatbelts are one of the parts that are back ordered from Honda. I have reached out to the Honda Corporation and it accomplished nothing except for weekly emails with a possible ETA that has come and gone without a seatbelt. Honda continues to sell cars to unsuspecting customers while existing customers are left hanging in the wind without transportation. They are not disclosing to their new customers that they may end up paying for a car they can’t drive due to Honda’s incompetence.

Honda used to be a reliable vehicle provider. With 5 new vehicles in 37 years, the most recent experience of poor provision of recall parts in a timely manner is unacceptable. With 10 months of waiting on an impeller, one past vehicle with catastrophic engine failure on a highway and one potential impending catastrophic failure, this is unacceptable. I am aware of prior recalls which have also been neglected, and new arising ones which will back up Service Centers for quite a long time. I have lost all confidence in Honda.

In a nutshell it has a problem with the TPMS (tire pressure monitoring system). Apparently, it has a weak battery of the tire pressure monitor installed in the rear tire, so in the summer of 2023 took to a dealership for repair. They ordered the part, it never came in. Later we found the tire pressure monitor part had been superseded but there was no part to obtain as it was superseded with nothing. Took Honda Canada 1 yr 6 months to deal with it. Hardest part was actually getting to talk to a person.

Honda dealers, Garcia Honda and Perfection Honda, had the compressor for weeks and did not contact me for the warranty repair. It took me 4 months of summer time to have the compressor replaced on September 19. Do NOT buy Honda vehicles!

I own a 2020 Honda Ridgeline, bought used. 36900 miles. Many recalls and parts not available. It recently developed a transmission leak, I finally had to take it to the dealer. They told me the repair was not covered under warranty. The warranty document clearly says: "Case and all internal parts, torque converter, transfer case, all internal part, transmission/powertrain control module, seals and gaskets". There was a pinched o-ring on an fluid feed pipe. Clearly a factory defect. I worked in the aerospace industry for many years and have never spent a nickel at any dealer in all my years. $700+ to repair and American Honda customer service is simply atrocious.

I bought a brand new Honda CRV Sport Hybrid in April 2023. Immediately noticed the wireless phone charger didn’t work. I called the dealership and they said Honda is aware of the issue and they will replace it when the new chargers are available. 1 1/2 years later the issue is still in pending, ridiculous. To buy a new vehicle and have an extra accessory not work is unacceptable. Don’t go to Gary Yeomans Honda!! The service advisor doesn’t care about warranties and or customer service. FYI I don’t normally waste my time with writing reviews but Honda needs to fix the small things before building new models!

We have a Honda Fit 2015 with a Pearl white paint finish. The paint is faulty, and has started to peal off in chucks. Even painter's tape pulls the paint off. Honda refused to fix the problem. Very disappointed since I have loved Honda until this point.

We have an HRV that had a recall on it and never received the notice about it and now the issue that the recall was sent out to avoid has happened. We have been in touch with HONDA Canada for over 4 weeks about this and keep getting the run around about getting the issue fixed. The car is currently undrivable. I'd give it zero stars if that was an option.

I will never purchase a Honda product again. Honda has issued many transmission recalls over the years for faulty systems, software updates, and CVT issues. I purchased my 2016 Honda new and I have been the sole user of the vehicle. The transmission broke out of nowhere in 2024 with 79,000 highway miles on it (I don't commute for work or tow anything). Over the years I performed every required maintenance service on-time with a dealer service center. Honda North America refused to honor the extended transmission warranty I purchased and only offered to cover 40% of the cost to replace the transmission. If Honda was an honorable brand, they would pay more than that or even the entire amount as good faith for installing a faulty transmission in my vehicle to begin with. There was no reason for it to fail at such low mileage but Honda North America doesn't care about the quality of their products.

Poor customer service. Informed at purchase of 2 year or 24 month service. After vehicle was 11 months old, we were denied service due to mileage minder not being low enough. Oil deteriorates with age as well as miles. No more Honda!

The extended warranty for failed AC on Honda civic and other models was determined in a class action lawsuit - for vehicles 2016-2019 extended to 10 years. Replacement of condenser - BUT when the dealer service does diagnostic the evaporator has a "possible small or pin hole leak" and will have to be replaced them will do condenser at the same time....evaporator is cost $1800 or more but condenser is free!!

The truck I recently purchased came with accessories that were not installed and I didn’t know. I asked them to install the equipment since I don’t know how to do it and they told me to go somewhere else and hire someone to do it because they won’t service it in here. I just couldn’t believe they would give me a car without its accessories installed and make me go somewhere else for me to pay for installation because they wouldn’t do it in here!!! They also told me I could bring the truck for car wash and today I asked them to do it and they said it’s been 4 years they don’t wash cars for anyone.

I have a 2008 Ridgeline that has lost the piece on the cab for the 3rd brake light. I replaced the piece already & it’s coming off again. Honda will do absolutely nothing to rectify this known problem.

Honda issued a recall bulletin for their 2016 HRV transmission in 2021, 2 years after I purchased a rebuilt car. The transmission failed in 2023 and they refused to honor their extended warranty, in fact they would never return any calls to discuss this matter. I took them to small claims court and they lost based on information they provided (the warranty information in owner's manual excludes warranty being voided for salvage vehicles for bulletins and campaigns). Unfortunately I received $2,500 of the cost of $7,700 new transmission (court limit for small claims). If Honda had a heart or souls they would bay the entire amount. I’m very disappointed.

I was looking to purchase 2 vehicles at this location 1 year ago, after 3 times trying to get assistance, I went somewhere else and purchased 2 vehicles, at $120,000 dollars, in total. I recently had some work completed on a used Honda that I purchased somewhere else, even after being told they did not do service work, laughable, Kerry ** the service manager was outstanding, great person to deal with. I spoke with Sean ** in sales about a trade in, as I wanted to purchase a new Honda. He asked me if I had been to this location before, so I told him my horror story, THE FIRST COMMENT FROM HIS MOUTH WAS, AND I QUOTE, "WHY DID YOU COME BACK, WHAT AN IDIOT!!!!" Other than Kerry, this place hasn't changed a bit, complete idiots, other than Kerry **.

Repeated problems with windows and multiple repair attempts- over 24 hours of driving back and forth with no resolution- lemon vehicle- please call Hilary ** at Middlekauff Honda in Twin falls -208-737-0185. This vehicle has been nothing but headaches and broken items from DAY ONE. I’ve had two Hondas before this and both were excellent vehicles. This one, with various broken items, cheap front glass and seemingly non-existent quality or customer service is likely the last one I will ever own as you are apparently looking only for short-term profit and not maintaining customers given the quality of your product. If I could go back I wouldn’t have bought it.

On December 18th, 2023 I received a notification via HondaLink that my vehicle was a part of RECALL – 2017-20 Pilot Fuel Pump Mtr Saf Recall Exp2, NHTSA Recall number 23V-858. Per Honda, I contacted my local Honda Dealership, to schedule service. Schomp Honda was not able to complete the repair at that time due to parts availability. I contacted Schomp Honda, again, on 2/6/2024 to schedule the repair and was told that they “had parts” but they no longer had them on hand. I was told by the Schomp service representative to contact Honda Recall to determine parts availability. Once I contacted Honda Recall on 2/6/2024, I spoke with Jessica where I was informed that I needed to pay the diagnostic fee to the dealership to determine if the Fuel Pump was exhibiting issues warranting, a critical back-order request.

I purchased a retitled Honda HRV in 2018 that was retitled solely for bumper and radiator damage after a collision with a deer. I believed in the brand's reputation for reliability and quality back then, but little did I know that behind the sleek facade lay a nightmare of corporate irresponsibility and negligence. Shortly after acquiring the vehicle, I received a notice from Honda corporate regarding a necessary software update for the CVT transmission. I followed their instructions, assuming that they had my best interests in mind. After all, my VIN was specifically listed on the notice, leaving me no reason to doubt its relevance. I went to my local dealer at the time, and they performed the update for free. I also received a letter from Honda stating that if the transmission needed replacement, it would be fully covered by Honda as the CVT transmission is a known issue and a faulty part in these cars.

Honda HRV 2023 back windshield glass exploded after defroster was used. Dealer convinced Honda to replace under "Good Will" and ordered aftermarket windshield. Then before dealer could install Honda stopped dealer from installation saying there will be recall and to order OEM from Honda. We've been waiting a month and still no glass. Constant updates of back order from dealer. Honda customer service is useless and can only offer apologies. Case# **.