Honda Reviews

Each time I bring it up a new attempt to find a way to dance around the bush of truth/gymnastically explain how something that clearly didn’t work properly from the factory is related to a license plate holder/window tint or which side of the bed I got up on as the culprit. It truly amazes me how once a contract is signed/money changed hands the customer (the basis of your continued business) is put through the motions of how to get screwed/lied to and milked for just a little bit more. The service manager at Middlekauff attempted this- thankfully he isn’t the only employee there.

Honda used to stand for quality…I’ve had two that made it cumulatively over 800k miles and had fewer problems combined that this BRAND NEW vehicle has incurred in 3 months. The problem that currently exists has been duplicated numerous times, is on video and was duplicated by the mechanic today yet still was not fixed- I was told that I had to go this route as they can’t pinpoint what the problem is but that indeed a problem does exist… the dealer is worried that they won’t be reimbursed so meanwhile I, the customer, still continue to get screwed because of corporate policy, profits and shareholder value at the next quarterly meeting. A new car, a Honda that is well below my expectations at this price point or any other. I was supposed to get a printout of the mechanic's notes but they were not sent today despite being promised.

If Honda has admitted the fuel pump for recall, why would I need to pay a diagnostic fee for the dealership to validate, to get me on a list? So as a consumer I must pay the diagnostic fee out of pocket, for the dealership to validate that nothing else is wrong with the vehicle? We all know how trustworthy dealerships are! Knowing that when the vehicle when idling, sometime fluctuates RPM’s and when the accelerator is engaged the feeling of rocking in the vehicle is evident, yet the MPH stays consistent.

What parameters are used by the dealership to determine whether one recall customer gets their vehicle on the critical back-order list or not? Is it due to their relationship with the customer or is this a way to grease the service teams in dealerships to find other issues, which I’m not currently experiencing, with the vehicle to rule it out for the critical back-order request, and to generate other revenue service opportunities? With parts not being available until “early spring” per Honda Recall Supervisor, Christina how does Honda guarantee the safety of my family while in the vehicle and it won’t just stall out in the Colorado mountains?

As mentioned above, I was told by Honda Recall Supervisor, Christina that Honda would not guarantee a reimbursement of the diagnostic fee if not related to the Fuel Pump recall. If the Original Equipment Manufacturer (OEM) openly states that there is a recall for my vehicle and is not prepared to back their customer for the diagnostic fee reimbursement, what guarantees do I have for Honda to provide me with a reliable and safe vehicle to operate until “early spring”?

This is a ridiculous charade of corporate thought! The customer pays a dealership to get on a list to get a part that is on recall? This unacceptable and Honda should be held accountable for this severe oversight in parts availability for a critical function of the vehicle, therefore putting thousands of drivers and passengers at risk.

Fast forward to just last month, and the dreaded moment arrived. The transmission failed, leaving me stranded at the Denver Airport cell phone lot and facing a hefty towing bill 85 miles back home. Remembering Honda's previous letter promising a full reimbursement for faulty transmissions in my model year, I had the car towed to a dealership, only to be met with a cold shoulder of corporate apathy.

Despite clear documentation linking my VIN to the transmission issue, Honda conveniently backtracked, citing the retitling of my vehicle as grounds for denying coverage, even though there is no mention anywhere in the letter of the retiling disqualifying me from services. If the car was deemed worthy of receiving recall notices and updates, why suddenly disown it when the inevitable breakdown occurs? Honda stated they have no responsibility in the matter despite the fact that they placed faulty transmission in many cars between 2016 and 2020, including my car.

My attempts to reason with Honda corporate fell on deaf ears, their customer service providing little more than scripted apologies. The dealerships, too, washed their hands of any responsibility, leaving me to bear the burden of their shoddy craftsmanship alone. So my car is just sitting at a dealership until I can figure out the best way forward.

This ordeal has shattered my faith in Honda and its purported commitment to customer satisfaction. What use are recalls, inspections and quality assurance when the company refuses to honor it when it matters most? I find it unconscionable that I, a loyal customer, am now left to foot the bill for Honda's blatant disregard for quality control.

To anyone considering purchasing a Honda vehicle, heed my warning: you're not just buying a car but gambling with your hard-earned money and sanity. Honda's cavalier attitude towards product defects and customer grievances is a betrayal of trust that I will not soon forget. Save yourself the heartache and look elsewhere for a reliable automotive partner. Honda, you've lost a customer for life.

Original Review: Dec. 3, 2023

I bought the car brand new back in 2022. I had to wait 2 weeks before it was even delivered. The dealerships refuse to try to get repairs covered under warranty because they know corporate won’t adequately cover them. On top of it, corporate plays oblivious because they’d rather not pay anything for repairs. I just finished my arbitration hearing through NCDS and not even 7 HOURS after the hearing, my request was denied. What they don’t tell anyone is that Honda funds NCDS, so of course they’re going to side with the manufacturer. NCDS’ google reviews will tell you that. One day, customers are going to get tired of the disrespect and just move on to different brands. Then, Honda will end up being the next Suzuki.

I strongly disagree with the decision. Since our Honda's vin doesn't qualify for the warranty repair, we should never experience the paint problem with our car. I believe that where there is such a problem, its comes directly from the factory where the car wasn't painted the right way. With a problem like that all of the cars within the time frame and painted with NH-603P White Diamond Pearl should be covered under the warranty. Within the time frame all of the cars were painted the same way and all of the cars should be treated the same way.

(Side note: Our original salesman was horrible. We saw him firsthand treating another purchaser of an expensive vehicle just as badly as he treated us. He disappeared for long periods of time, saying he was doing negotiations with the Used Car Manager and you'd see him eating food and doing nothing, hanging out and laughing with the staff when he's supposed to be "working". That man was also getting irritated with the original salesman's ridiculous behavior and told him so. If it was not for Mr. ** professional behavior we never would have come back to purchase the car.)

While their service department was completing the We Owe work they found more issues - which to Paul's credit in the service department they fixed at no additional cost to us. The car has yet to be detailed - because you have to make an appointment 30 days out. Drove it home and while driving it home - the entire dashboard lit up. Took it to a local Subaru dealer to find out it needs a brand new transmission at a cost of $13,000+/-. In addition to that monster issues, when West Hills Honda's Service Department rotated the front two tires to fix the alignment they set off the TPS System and we still are unsure what the cost will be to fix that because we will need to pay another $175 +/- to have it diagnosed. Don't purchase a used car from West Hills Honda. It's not worth the headache.

They told me the total cost for the labor and repair of a hose that was only $60 was $770. The reason why I ended up paying for the service was due to the fact that Honda has a charge of $499 just to check for any problems with the car and if you don't get the problem fixed by them that what they will charge you, so you're pretty much forced to pay whatever they charge you than just giving them a free $499. DO NOT BUY HONDA cars, they are more of a scam than anything. Some people are going to ask why did I go to Honda in the first place because I should of known better, well the answer is because I knew what the problem was and I knew that it was under warranty, I just didn't know that I was going to get scammed as well, but now I know.

Joel said the part delivery is now TBA, which means in transit. I asked where in transit. Joel could not tell me where the part currently was in transit or where it came from. I continued to ask and Joel finally said that the part is not in transit and Honda Canada has no idea even if the part exists. Joel's manager would not permit him to provide clear explanations of the responses I received. His manager also refused to talk to me. I contacted another customer service agent the next day and shared my experience. He said he would escalate my concern given what has happened. Nothing came from this. I then followed up with Honda Canada’s Ethics and Compliance group. Nothing came from this. The only conclusion that I can come up with is that the part that arrived in Canada for me and then it was decided by management in Honda Canada to give way to someone else. Truly bizarre behaviour from a company such as this.

The problem is not the accident that I had, (only was paint and the left mirror), the problem is there are no part to fix the car. I need to resolve this, if there are no parts, you will need to find another way, I am so disappointment now, I feel discriminated, and feel that you guys are leaving me alone with this problem, instead of resolved it you are giving me a hard time. Do you guy care about your customers? I had a Honda for years, I buy another brand and now I went back to Honda, for this?, To feel that you guy doesn’t care about your customers, That doesn’t matter if you are loyal to the brand, you are on you own when you have a problem, I been looking for answer, and all I received are apologies, that’s all. And I really need a call for a person that have the solution on hands, no more apologies with no sense and no more excuses. I will really appreciate that someone can take my case seriously for once,

Regards,

Lisandra

This is a disgrace to Honda and would encourage all car owner’s past, present and future to buy other cars other than those made by Honda. They have not yet resolved my issue even after all these months of trying. Even lawyers involved these in past cases have refused to help or talk on the matter. What are they hiding or what deals made w/ Honda, plaintiff, and the Highway Safety Board?

I am an original believer of buying Toyotas, however I got a recommendation from family members and friends to get the Honda pilot who have similar vehicles of both Hondas and Toyotas, even though I was very reluctant to buy a Honda due to the horrific stories I have heard about Honda vehicles and experience w/ Honda personnel. So, I got a Honda Pilot 2013 and my terrible recent experience w/ the car issues and the customer service a Honda corporate proved the terrible stories I had heard to come true.

I had contacted Honda to resolve my issue on case which was due to a Honda know issue on the Piston ring issue also confirmed by the Honda Mall of GA Dealership on 11/2/22. The behavior of the case manager, Mr. Kantar ** was atrocious and disgusting. A person like Mr. Kantar ** should be fired from his job for his choice of words and not doing his job and resolving the issue. This will also be sent to BBB and listed on the consumer reporting websites. He has closed my case twice without resolving the issues or doing anything about it. He is a rude person and people like him should not be allowed to work at Honda or any company.

I have never had any major issues with any of my several Toyotas or even one Nissan that have owned in my life. However, buying this Honda Pilot 2013 was a disaster. Bought this car brand new and recently had this engine light issue that the dealership told me was a known issue to Honda and should be resolved by them. This car has a low mileage of 135k and should not have this issue. Mr. Kantar ** told me over the phone very rudely that "I am not going to resolve your issue, what are you going to do". This person is a disgrace to Honda and should be removed right away. He closed the case without trying to resolve it.

I had also called Honda an second time and had the case reopened. I have requested the case to be sent to someone else but was connected to him again. I told Mr. Kantar that I did not want to Talk to him and did not want to discuss w/ him due to his behavior. There was another Mrs. ** who called me extension and I had left several messages for her, but she never returned my call. Is this how Honda employees work and get paid for not Calling and resolving issues. This behavior by Mr. Kantar constitutes harassment of the highest order and a disgrace to Mrs ** not rectifying the issue.

Furthermore, this case was closed again on their own when I called to find out status. Upon calling Honda the customer service lady who picked up the phone was rude also saying she would not assign this case to some one and only Mr. Kantar. This is wrong and needs to go to a superior person at Honda. I have not heard back from any supervisor or superior person but got an email saying, "If you don't respond within 5 days the case will be closed again."

I contacted Honda a third time again and a Lady spoke w/ me for 5 mins and assigned a case to other gentlemen who was also rude, did not resolve the issue and re-closed the case again. Honda should fix my Honda Pilot along with other owners having the same issue. The cost given by dealership is approx. $5300.00 and should provide the extension warranty for the same. I encourage all car buyers and users not to buy Honda in view of the issues we have seen in the world.

Over the winter we had an issue with the car where just about all of the electronics on the van failed. I took it into the dealer and was told that water somehow got into the vehicle and under the dashboard to damage the body control module. There was no evidence of water, the mats weren't wet, nothing. I called Honda Care to file a warranty claim and spoke to an incredibly rude guy that told me that "water intrusion" was excluded and there was no way they would cover it. First of all, how is it that a warranty designed to cover manufacturing defects, would not cover water somehow permeating the frame of the vehicle and damaging electronics? Secondly, I had asked for some sort of proof that there was water intrusion and was told they couldn't do that.

I did not accept his answer and called Honda corporate to escalate the issue. I was assigned a case manager who was incredibly friendly, but just talked in circles. I spent MONTHS corresponding with her and sending her a bunch of documentation that she had requested along with photos, etc. Then she called one day and said they were closing my case and would not be helping me.

The dealer was also no help. For those of you that aren't aware, the dealer is paid much less for warranty work than what they're paid for regular customer repairs. So its advantageous for them to say its not covered, because they want to get paid more. I complained to both parties but both just pointed the finger at each other and no one would accept any accountability or provide any sort of proof of "water intrusion".

I'm so annoyed and disappointed by this treatment. Now my family is out thousands of dollars for something that absolutely should have been covered by the extended warranty. Just a warning to those out there that are thinking of buying a Honda, and their extended warranty. This most recent issue was the last straw for us. We have been repeatedly screwed over by Honda and their dealer network over the past 20 years but like a abusive spouse, I kept coming back.

I reached out to American Honda for assistance in paying for the damage caused to the car due to their faulty manufactured jack and they stated they would not be assisting in the repairs as they could not confirm if the jack was used properly. This is their way of not backing this product. I have used many jacks over the years and am 100% certain that our car would not be damaged if their equipment would have worked properly. Very dissatisfied with American Honda. Very sad that we now are out of pocket due to their product negligence.

I have had a Honda CRV since 1999. I now own 2008 and inherited a 2019 Honda CRV when my Mom passed. She and I have stayed with Honda because of dependability and good reputation. I am very disappointed with Honda at this point, because, ultimately, this IS Honda's responsibility. They acknowledged the rust issue, yet won't take responsibility. I will get the car towed to dealership. Most likely they will refuse to repair because of the intensity of the rust underneath and throughout engine parts. Hopefully they will make this right in the end. If not, I will have to reconsider Honda going forward.

When I tried to open a case with Honda USA, I could never get a hold of the person assigned to my case and when I finally did, they had already made the decision not to cover the evaporator BEFORE even talking to me. I thought Honda was a step up from Toyota but it clearly is not. I have been mistreated by both dealerships I have dealt with and now gotten terrible customer service from Honda USA. I will NEVER buy a Honda again. I don't think they could give me a car at this point. There are countless articles about the AC systems in these cars being bad and Honda has chosen to ignore their customers to try to save money. Honda USA is a TERRIBLE company and their Customer Service is the worst in the industry. Buyer BEWARE!! **