Honda Reviews

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About Honda

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Honda is a Japanese auto maker that makes cars, SUVs, crossovers, minivans and trucks. Read reviews for their models:

Honda Reviews

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    Page 3 Reviews 35 - 235
    Refunds & PayoutsStaff

    Reviewed March 5, 2025

    Honda is not the same - they are no longer the same long-running cars. My meticulously maintained 2020 Honda Touring CRV Hybrid needs a new engine and no answers. No help. And I get to keep paying for it to sit.

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    Reviewed Feb. 27, 2025

    Shame on Honda for not including Homelink buttons to open the garage door on a new 2025 Honda CR-V EX-L. That is expected on a new vehicle in 2025. Things like this give a consumer a bitter taste for Honda

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    CoveragePunctuality & SpeedStaff

    Reviewed Jan. 23, 2025

    My 2015 Honda Civic CVT failed, while driving I noticed a noise and the car started to slow down, pulled into a parking noticed the smell of transmission fluid looked underneath the car and saw transmission fluid on the plastic covers. Towed car to local honda dealership, they inspected and discovered the problem. Problem was that the transmission oil pressure sensor switch loosened.

    I have an extended warranty with Fidelity Warranty Services, their inspector filed a claim, Fidelity denied the claim stating this is not a mechanical failure because the pressure sensor switch came loose and if the switch was installed/torqued properly the switch should not have loosened. I then contacted AMERICAN HONDA for help, only have 68,000 mi. agent said that I have a good case because of the low mileage and my honda loyalty. Waited 4 days, honda contacted me stating, "Even with a company review we are declining your claim." So much for my honda loyalty, they failed me so I am done with Honda, will never purchase another honda. Hopefully others will read my review and also stay far away from honda.

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    MaintenanceStaff

    Reviewed Jan. 22, 2025

    I am giving American Honda corporation the lowest possible review based on my direct experience. The tires on my relatively new Honda developed cupping after about 11,000 in less than two years. (The tires are warrantied for 70,000, but cupping is not warrantied.) I sought relief from both the local dealership and American Honda corporation. No help from either.

    They play this game of back and forth, "passing the buck" between the dealership and American Honda corporation, with neither taking responsibility. This was despite a recall on a steering defect that most likely was the cause of the uneven tire wear. I was told that it was totally safe to continue to drive on cupped tires. (This is contrary to what the major tire brands and the NHTSA recommends.) I ended having to replace all four tires at an expense of around $1000. Based on my experience, I can't recommend this car company and dealership to anyone. They do not stand by their product.

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    Sales & MarketingPriceStaff

    Reviewed Jan. 22, 2025

    I always been a fan of Honda. I literally had over 10 Hondas since 2009, I am 34 years old. I had 1998 Accord v6 2010, Accord EXL 2017, Civic Ex 2019, CRV EXL 2020, Passport ExL 2007, Accord SE 2008, Pilot Exl 2004, CRV Ex 2011, Odyssey touring 2022 MDX, Aspec 2008, Civic Ex and I loved each and every one of those cars like I have had other brands and no other brands come close to the reliability of Honda vehicles. But now I have a 2024 Prologue Elite and BOOM!!! By far the worst car I have ever owned. I am going through the worst problem with the Mileage Range on the car. I have been through sales service, Corporate and Finance and not one person is looking to Help.

    I have spent over a month trying to get a solution to my complaint and all I’m getting are run around. Beware of even thinking of a Prologue. But now my COMPLAINT is more towards Honda Corporate because they are just giving me a straight RUN around while Ian paying 718.50 a month for a car I have to literally charge Every day. I have sev1.7 mile drives and the car is draining 32 miles of battery. That’s a 7 min drive, it’s horrible. But Honda has yet to do anything for me. Please I’m promising you all out there Prologue equals Problem. Contact me **.

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    Customer ServicePunctuality & SpeedMaintenance

    Reviewed Jan. 10, 2025

    I leased a new 2024 Honda Prologue from Howdy Honda in Austin Texas on Sept 26, 2024 trusting in Honda's reputation for reliability and customer satisfaction. However, my experience has been far from satisfactory. Within few weeks after I drove my new vehicle, I encountered issue with the air condition. I reported this problem to the dealership and was advised to bring the vehicle back to the dealership for a diagnostic. Unfortunately, the service process has been frustratingly slow and poorly managed.

    Despite multiple follow-ups, the repair appointments were delayed, the loaner vehicle were switched three times, no proper timeliness for resolution, and I am driving a loaner vehicle that is not comparable. This has caused significant inconvenience, especially since I rely on the vehicle daily. As someone who trusted Honda for its quality and service, this experience has been deeply disappointing. I hope Honda takes these concerns seriously and improve its service process to ensure other customer don't face similar issues.

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    Customer ServiceStaff

    Reviewed Jan. 8, 2025

    I am writing to express my deep disappointment and frustration with my recent purchase of a 2024 Honda HRV EXL, which I bought in December 2023 from Wilde Honda in Wisconsin. This was my very first vehicle purchase after graduation, and I trusted the Honda brand. However, this decision has proven to be one of my worst, and I want to make sure no one ever makes the same mistake. When the mileage hit 567 on February 28, 2024, the vehicle began displaying multiple alerts and warnings, which I have clearly documented in a video that I can share if needed. I reached out to the dealership, but they were completely unhelpful, dismissing the issue by attributing it to weather conditions. This happened several times and even in summer which cannot be attributed to weather.

    Now, after moving to a new state, I am facing an even more concerning problem. As of January 7, 2024, with the mileage at just 2,831 miles, the vehicle failed to start and displayed a "brake system issue" message. To make matters worse, when the roadside assistance arrived, they immediately diagnosed the issue as a battery problem—again, with fewer than 3,000 miles on the vehicle, and after a recent service at a Honda dealership. The roadside technician jump-started the vehicle and assured me it was safe to drive, despite the brake issue warning. I no longer feel safe driving this vehicle. The repeated failures before even reaching 3,000 miles are completely unacceptable. I am frustrated by the lack of accountability and the poor customer service I've received. My trust in Honda has been severely damaged, and I hope this issue is handled with the seriousness it deserves.

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    PriceStaff

    Reviewed Jan. 4, 2025

    I tell you now never buy Honda Prologue. Don't make that mistake, better off with a hybrid. They tell you you get 99MPGe city, 84 MPGe highway and 92 combined on paper. The car never gives you this, I travel less 60 miles to work but I have to charge the car every other day. The HondaLink app doesn't connect, the car makes noise when you put in park, the gear lever sometimes Don't engage in drive or reverse. The car is not worthy it. They will trick you into a lease and then when you come back telling them the car is not reaching the expectation. They will tell you. "We not taking that back. You have to buy it out." But the lease they had you sign was based on the wrong info they gave you.

    Took the car for service less than 10 days of having it and they said we could not look at the car because we Don't have system to see what's wrong with the prologues. Now you have people moving on the road with these cars and you can't diagnose what's wrong with the car? You putting everybody at risk, this is a safety issue. Now you wanna bribe me with a charger to silence me.... I'm not going to stop telling people not to get this car, I'm not recommending anyone to Honda at this point because this is unprofessionalism at its best, the manager takes everything personal and don't take time to listen. He'll just be stuck on, "We are not taking the car back..." For the record I didn't want to put a star at all, but my review wasn't going to post without a star. Planet Honda, Union NJ is the worst!!!!

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    Reviewed Jan. 2, 2025

    I am extremely disappointed with Honda Corporate’s lack of support regarding a serious issue I experienced with Indy Honda, an independent dealership in your network. In December 2023, I had my oil changed at Indy Honda, and by July 2024, my engine failed due to a loose drain plug and washer, causing oil to leak and resulting in catastrophic engine damage. Despite having clear evidence from a Fidelity Warranty inspection that the drain plug was not tightened to specification, Indy Honda has refused to acknowledge their fault. I’ve reached out multiple times to Indy Honda, filed complaints with both the BBB and the Attorney General’s office, and attempted mediation, all of which have been unsuccessful.

    I am deeply frustrated by Honda Corporate’s refusal to get involved in this matter simply because Indy Honda is an independent dealership. As a loyal Honda customer, I expected better support, especially given the significant financial burden this has placed on me. I am asking Honda Corporate to take accountability and ensure that their dealerships uphold the standards that Honda promises. This situation reflects poorly not only on Indy Honda but also on Honda as a brand.

    Danielle

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    Customer ServiceCoveragePriceMaintenanceStaffResolutionHonesty & Transparency

    Reviewed Dec. 29, 2024

    I purchased my Honda Pilot in 2021 in Marion Illinois at Ike Honda. Since the purchase the issues that I have had with my vehicle when taking her into their dealership to be repaired they have lied and said they have fixed the issues only for me to have to bring my vehicle back with the issues still occurring or with the issue worse than what it was prior to them looking at it. I have now been back and forth on the phone with Honda corporate and this dealership. I do not feel the dealership cares about its customers.

    I feel they look for ways to bring the vehicle in any way they can to keep you coming back to keep charging customers. And at this point I am feeling that Honda corporate is not wanting to take accountability or responsibility for the way this dealership is behaving and treating their customers or honoring the warranties. And what I fear is that they will take their sweet time to try to help me and then my extended warranty will expire and I will have to find a personal Certified mechanic to try to fix this issue because Honda corporate and Honda dealership are not insuring that my vehicle is getting fixed. I have enough mind to take this to the local news channel and write reviews across the board until somebody higher up at Honda corporate sees it hears it and handles it.

    This experience has led me to never want to purchase another vehicle from Ike Honda in Marion again and quite possibly ever deal with Honda again. I reached out to a mechanic that used to work at the dealership and he informed me that he would be happy to write a statement if I needed to take this to the courts because he said one of the reasons he left that dealership was because they were having their mechanics do things to customers vehicles that would force customers to have to bring their vehicles back for either the same issue or other issues somebody really needs to do an audit and an investigation with this dealership.

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    Customer ServicePunctuality & Speed

    Reviewed Nov. 25, 2024

    My daughter made a appointment for today at the Williamsburg VA Honda and made a profile with a very rude person a week ago. They got all of her personal information and all the information on the vehicle and gave her a appointment for 10:45 the next Monday, we arrived at 10:40 and drove two vehicles to drop it off just to find out there is no appointment but we could leave it there and they might have time to get to it in the next couple of days. This is unacceptable. How can they screw up so bad and all you get from them is "Oh well we might be able to get it in the next few days". Absolutely terrible, incompetent and rude!

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    Price

    Reviewed Nov. 22, 2024

    My 2020 Honda Passports plastic melted on the rear and front passenger side doors. Honda dealer told me that will happen from reflecting sun and it’s not Honda's responsibility. I live in NH and it’s not very warm here so I don’t believe the sun is the issue. I believe the plastic parts is cheap material. I have also researched this and it has happened to CRV’s, Pilots and other models. I feel that Honda should be responsible for fixing this issue at their cost. I have owned numerous cars over the last 40 years and this has NEVER happened! If Honda does not take responsibility for their cheap product, I will never buy another Honda and I will also tell everyone I know not to buy from Honda. This is so very frustrating and I shouldn’t have to pay to make my Honda vehicle look nice again!

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    CoverageRefunds & PayoutsStaff

    Reviewed Nov. 18, 2024

    I have had 2 Hondas. No problems with my 2011 CRV. Problems and recalls with my 2016 Pilot. The start/stop button is the new one. They made the mistake with building the vehicle and extended the warranty to 9 years/125,000 miles. I drive more than the typical 15,000 miles a year. Guess what I am out of the mileage and had to pay out of pocket for a problem that has nothing to do with the mileage on the car. The electrical portion of the button can be degraded by the silicone used in the vehicle. I had to pay out of pocket because of the over mileage. It isn’t fair to people that drive more than the average. It should be based on year for something like that. They only care about money and if they did something wrong they won’t fix it and hide under the warranty. They have also become less reliable. Don’t bother buying a Honda.

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    PricePunctuality & SpeedStaff

    Reviewed Nov. 11, 2024

    I am actually disappointed with I assume Honda. Our family purchased 3 Prologues and from day one all the paperwork was wrong. 2- How can one vehicle charge up to 389, while the other two only charge up to 286. This is a large amount. Number three we were all promised a EVgo Card and still waiting for Honda to do their work. I am surprised at the service. Also think very diligent about getting an EV charging is brutal. I had to install a charger in my homes.

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    Customer ServiceCoveragePunctuality & SpeedRefunds & PayoutsMaintenance

    Reviewed Oct. 31, 2024

    I am the owner of a 2019 Honda CRV. Until recently, I have been pleased with the car. I hit a deer 5 months ago and my car has been sitting at the collision center since then waiting on a seatbelt. Insurance requires new original seatbelt. Apparently seatbelts are one of the parts that are back ordered from Honda. I have reached out to the Honda Corporation and it accomplished nothing except for weekly emails with a possible ETA that has come and gone without a seatbelt. Honda continues to sell cars to unsuspecting customers while existing customers are left hanging in the wind without transportation. They are not disclosing to their new customers that they may end up paying for a car they can’t drive due to Honda’s incompetence.

    Apparently their parts problem has been going on for sometime but I was unaware. Their customer service is terrible. Just a “sorry for the inconvenience” but no plan to fix things. I bought my Honda based on their reputation and before my collision, I was considering getting another Honda. I would never buy a Honda again and would not recommend getting one. It doesn’t matter how nice or reliable a car is if it’s going to sit in the shop indefinitely when something does go wrong.

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    Customer ServiceTechPunctuality & Speed

    Reviewed Oct. 28, 2024

    Honda used to be a reliable vehicle provider. With 5 new vehicles in 37 years, the most recent experience of poor provision of recall parts in a timely manner is unacceptable. With 10 months of waiting on an impeller, one past vehicle with catastrophic engine failure on a highway and one potential impending catastrophic failure, this is unacceptable. I am aware of prior recalls which have also been neglected, and new arising ones which will back up Service Centers for quite a long time. I have lost all confidence in Honda.

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    Punctuality & Speed

    Reviewed Oct. 8, 2024

    In a nutshell it has a problem with the TPMS (tire pressure monitoring system). Apparently, it has a weak battery of the tire pressure monitor installed in the rear tire, so in the summer of 2023 took to a dealership for repair. They ordered the part, it never came in. Later we found the tire pressure monitor part had been superseded but there was no part to obtain as it was superseded with nothing. Took Honda Canada 1 yr 6 months to deal with it. Hardest part was actually getting to talk to a person.

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    Customer ServiceCoverageMaintenance

    Reviewed Oct. 1, 2024

    I own a 2020 Honda Ridgeline, bought used. 36900 miles. Many recalls and parts not available. It recently developed a transmission leak, I finally had to take it to the dealer. They told me the repair was not covered under warranty. The warranty document clearly says: "Case and all internal parts, torque converter, transfer case, all internal part, transmission/powertrain control module, seals and gaskets". There was a pinched o-ring on an fluid feed pipe. Clearly a factory defect. I worked in the aerospace industry for many years and have never spent a nickel at any dealer in all my years. $700+ to repair and American Honda customer service is simply atrocious.

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    Customer ServiceCoveragePunctuality & SpeedMaintenanceStaff

    Reviewed Sept. 27, 2024

    I bought a brand new Honda CRV Sport Hybrid in April 2023. Immediately noticed the wireless phone charger didn’t work. I called the dealership and they said Honda is aware of the issue and they will replace it when the new chargers are available. 1 1/2 years later the issue is still in pending, ridiculous. To buy a new vehicle and have an extra accessory not work is unacceptable. Don’t go to Gary Yeomans Honda!! The service advisor doesn’t care about warranties and or customer service. FYI I don’t normally waste my time with writing reviews but Honda needs to fix the small things before building new models!

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    Maintenance

    Reviewed Sept. 27, 2024

    We have a Honda Fit 2015 with a Pearl white paint finish. The paint is faulty, and has started to peal off in chucks. Even painter's tape pulls the paint off. Honda refused to fix the problem. Very disappointed since I have loved Honda until this point.

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    Tech

    Reviewed Sept. 24, 2024

    We have an HRV that had a recall on it and never received the notice about it and now the issue that the recall was sent out to avoid has happened. We have been in touch with HONDA Canada for over 4 weeks about this and keep getting the run around about getting the issue fixed. The car is currently undrivable. I'd give it zero stars if that was an option.

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    Customer ServiceCoveragePriceMaintenanceStaffTransparency

    Reviewed Aug. 27, 2024

    I will never purchase a Honda product again. Honda has issued many transmission recalls over the years for faulty systems, software updates, and CVT issues. I purchased my 2016 Honda new and I have been the sole user of the vehicle. The transmission broke out of nowhere in 2024 with 79,000 highway miles on it (I don't commute for work or tow anything). Over the years I performed every required maintenance service on-time with a dealer service center. Honda North America refused to honor the extended transmission warranty I purchased and only offered to cover 40% of the cost to replace the transmission. If Honda was an honorable brand, they would pay more than that or even the entire amount as good faith for installing a faulty transmission in my vehicle to begin with. There was no reason for it to fail at such low mileage but Honda North America doesn't care about the quality of their products.

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    Customer Service

    Reviewed Aug. 12, 2024

    Poor customer service. Informed at purchase of 2 year or 24 month service. After vehicle was 11 months old, we were denied service due to mileage minder not being low enough. Oil deteriorates with age as well as miles. No more Honda!

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    Price

    Reviewed July 18, 2024

    The extended warranty for failed AC on Honda civic and other models was determined in a class action lawsuit - for vehicles 2016-2019 extended to 10 years. Replacement of condenser - BUT when the dealer service does diagnostic the evaporator has a "possible small or pin hole leak" and will have to be replaced them will do condenser at the same time....evaporator is cost $1800 or more but condenser is free!!

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    Refunds & Payouts

    Reviewed July 11, 2024

    The truck I recently purchased came with accessories that were not installed and I didn’t know. I asked them to install the equipment since I don’t know how to do it and they told me to go somewhere else and hire someone to do it because they won’t service it in here. I just couldn’t believe they would give me a car without its accessories installed and make me go somewhere else for me to pay for installation because they wouldn’t do it in here!!! They also told me I could bring the truck for car wash and today I asked them to do it and they said it’s been 4 years they don’t wash cars for anyone.

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    CoverageMaintenance

    Reviewed June 20, 2024

    I have a 2008 Ridgeline that has lost the piece on the cab for the 3rd brake light. I replaced the piece already & it’s coming off again. Honda will do absolutely nothing to rectify this known problem.

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    Customer ServicePrice

    Reviewed June 10, 2024

    Honda issued a recall bulletin for their 2016 HRV transmission in 2021, 2 years after I purchased a rebuilt car. The transmission failed in 2023 and they refused to honor their extended warranty, in fact they would never return any calls to discuss this matter. I took them to small claims court and they lost based on information they provided (the warranty information in owner's manual excludes warranty being voided for salvage vehicles for bulletins and campaigns). Unfortunately I received $2,500 of the cost of $7,700 new transmission (court limit for small claims). If Honda had a heart or souls they would bay the entire amount. I’m very disappointed.

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    Sales & MarketingPriceStaff

    Reviewed May 15, 2024

    I was looking to purchase 2 vehicles at this location 1 year ago, after 3 times trying to get assistance, I went somewhere else and purchased 2 vehicles, at $120,000 dollars, in total. I recently had some work completed on a used Honda that I purchased somewhere else, even after being told they did not do service work, laughable, Kerry ** the service manager was outstanding, great person to deal with. I spoke with Sean ** in sales about a trade in, as I wanted to purchase a new Honda. He asked me if I had been to this location before, so I told him my horror story, THE FIRST COMMENT FROM HIS MOUTH WAS, AND I QUOTE, "WHY DID YOU COME BACK, WHAT AN IDIOT!!!!" Other than Kerry, this place hasn't changed a bit, complete idiots, other than Kerry **.

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    Customer ServiceTechPriceRefunds & PayoutsMaintenanceStaffRates

    Reviewed April 14, 2024

    Repeated problems with windows and multiple repair attempts- over 24 hours of driving back and forth with no resolution- lemon vehicle- please call Hilary ** at Middlekauff Honda in Twin falls -208-737-0185. This vehicle has been nothing but headaches and broken items from DAY ONE. I’ve had two Hondas before this and both were excellent vehicles. This one, with various broken items, cheap front glass and seemingly non-existent quality or customer service is likely the last one I will ever own as you are apparently looking only for short-term profit and not maintaining customers given the quality of your product. If I could go back I wouldn’t have bought it.

    Each time I bring it up a new attempt to find a way to dance around the bush of truth/gymnastically explain how something that clearly didn’t work properly from the factory is related to a license plate holder/window tint or which side of the bed I got up on as the culprit. It truly amazes me how once a contract is signed/money changed hands the customer (the basis of your continued business) is put through the motions of how to get screwed/lied to and milked for just a little bit more. The service manager at Middlekauff attempted this- thankfully he isn’t the only employee there.

    Honda used to stand for quality…I’ve had two that made it cumulatively over 800k miles and had fewer problems combined that this BRAND NEW vehicle has incurred in 3 months. The problem that currently exists has been duplicated numerous times, is on video and was duplicated by the mechanic today yet still was not fixed- I was told that I had to go this route as they can’t pinpoint what the problem is but that indeed a problem does exist… the dealer is worried that they won’t be reimbursed so meanwhile I, the customer, still continue to get screwed because of corporate policy, profits and shareholder value at the next quarterly meeting. A new car, a Honda that is well below my expectations at this price point or any other. I was supposed to get a printout of the mechanic's notes but they were not sent today despite being promised.

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    Customer ServiceContract & TermsPunctuality & SpeedRefunds & PayoutsMaintenanceStaff

    Reviewed Feb. 6, 2024

    On December 18th, 2023 I received a notification via HondaLink that my vehicle was a part of RECALL – 2017-20 Pilot Fuel Pump Mtr Saf Recall Exp2, NHTSA Recall number 23V-858. Per Honda, I contacted my local Honda Dealership, to schedule service. Schomp Honda was not able to complete the repair at that time due to parts availability. I contacted Schomp Honda, again, on 2/6/2024 to schedule the repair and was told that they “had parts” but they no longer had them on hand. I was told by the Schomp service representative to contact Honda Recall to determine parts availability. Once I contacted Honda Recall on 2/6/2024, I spoke with Jessica where I was informed that I needed to pay the diagnostic fee to the dealership to determine if the Fuel Pump was exhibiting issues warranting, a critical back-order request.

    If Honda has admitted the fuel pump for recall, why would I need to pay a diagnostic fee for the dealership to validate, to get me on a list? So as a consumer I must pay the diagnostic fee out of pocket, for the dealership to validate that nothing else is wrong with the vehicle? We all know how trustworthy dealerships are! Knowing that when the vehicle when idling, sometime fluctuates RPM’s and when the accelerator is engaged the feeling of rocking in the vehicle is evident, yet the MPH stays consistent.

    What parameters are used by the dealership to determine whether one recall customer gets their vehicle on the critical back-order list or not? Is it due to their relationship with the customer or is this a way to grease the service teams in dealerships to find other issues, which I’m not currently experiencing, with the vehicle to rule it out for the critical back-order request, and to generate other revenue service opportunities? With parts not being available until “early spring” per Honda Recall Supervisor, Christina how does Honda guarantee the safety of my family while in the vehicle and it won’t just stall out in the Colorado mountains?

    As mentioned above, I was told by Honda Recall Supervisor, Christina that Honda would not guarantee a reimbursement of the diagnostic fee if not related to the Fuel Pump recall. If the Original Equipment Manufacturer (OEM) openly states that there is a recall for my vehicle and is not prepared to back their customer for the diagnostic fee reimbursement, what guarantees do I have for Honda to provide me with a reliable and safe vehicle to operate until “early spring”?

    This is a ridiculous charade of corporate thought! The customer pays a dealership to get on a list to get a part that is on recall? This unacceptable and Honda should be held accountable for this severe oversight in parts availability for a critical function of the vehicle, therefore putting thousands of drivers and passengers at risk.

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    Customer ServiceCoveragePricePunctuality & SpeedMaintenanceBillingRatesTransparency

    Reviewed Feb. 2, 2024

    I purchased a retitled Honda HRV in 2018 that was retitled solely for bumper and radiator damage after a collision with a deer. I believed in the brand's reputation for reliability and quality back then, but little did I know that behind the sleek facade lay a nightmare of corporate irresponsibility and negligence. Shortly after acquiring the vehicle, I received a notice from Honda corporate regarding a necessary software update for the CVT transmission. I followed their instructions, assuming that they had my best interests in mind. After all, my VIN was specifically listed on the notice, leaving me no reason to doubt its relevance. I went to my local dealer at the time, and they performed the update for free. I also received a letter from Honda stating that if the transmission needed replacement, it would be fully covered by Honda as the CVT transmission is a known issue and a faulty part in these cars.

    Fast forward to just last month, and the dreaded moment arrived. The transmission failed, leaving me stranded at the Denver Airport cell phone lot and facing a hefty towing bill 85 miles back home. Remembering Honda's previous letter promising a full reimbursement for faulty transmissions in my model year, I had the car towed to a dealership, only to be met with a cold shoulder of corporate apathy.

    Despite clear documentation linking my VIN to the transmission issue, Honda conveniently backtracked, citing the retitling of my vehicle as grounds for denying coverage, even though there is no mention anywhere in the letter of the retiling disqualifying me from services. If the car was deemed worthy of receiving recall notices and updates, why suddenly disown it when the inevitable breakdown occurs? Honda stated they have no responsibility in the matter despite the fact that they placed faulty transmission in many cars between 2016 and 2020, including my car.

    My attempts to reason with Honda corporate fell on deaf ears, their customer service providing little more than scripted apologies. The dealerships, too, washed their hands of any responsibility, leaving me to bear the burden of their shoddy craftsmanship alone. So my car is just sitting at a dealership until I can figure out the best way forward.

    This ordeal has shattered my faith in Honda and its purported commitment to customer satisfaction. What use are recalls, inspections and quality assurance when the company refuses to honor it when it matters most? I find it unconscionable that I, a loyal customer, am now left to foot the bill for Honda's blatant disregard for quality control.

    To anyone considering purchasing a Honda vehicle, heed my warning: you're not just buying a car but gambling with your hard-earned money and sanity. Honda's cavalier attitude towards product defects and customer grievances is a betrayal of trust that I will not soon forget. Save yourself the heartache and look elsewhere for a reliable automotive partner. Honda, you've lost a customer for life.

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    Customer ServicePunctuality & SpeedTransparency

    Reviewed Jan. 31, 2024

    Honda HRV 2023 back windshield glass exploded after defroster was used. Dealer convinced Honda to replace under "Good Will" and ordered aftermarket windshield. Then before dealer could install Honda stopped dealer from installation saying there will be recall and to order OEM from Honda. We've been waiting a month and still no glass. Constant updates of back order from dealer. Honda customer service is useless and can only offer apologies. Case# **.

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    Customer ServicePunctuality & SpeedMaintenanceStaffTimeliness

    Reviewed Dec. 14, 2023

    Notified American Honda customer service rep about ongoing investigation into rear window exploding and class action lawsuit. I am owner of an HRV but was inquiring about help with mine before this was to happen. Rep seemed to show no concern and basically told me to wait until it happened. Many reported happenings reported but no response from Honda. Someone could get injured from the breaking glass. Very poor customer service and did not even act as to see if he would even look into the matter.

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    Thomas increased rating by 4 stars.
    CoveragePunctuality & Speed
    After a positive interaction with Honda, Thomas increased their star rating on Jan. 23, 2024.

    Updated review: Jan. 23, 2024

    They took care of my concerns.

    Original Review: Dec. 3, 2023

    I bought the car brand new back in 2022. I had to wait 2 weeks before it was even delivered. The dealerships refuse to try to get repairs covered under warranty because they know corporate won’t adequately cover them. On top of it, corporate plays oblivious because they’d rather not pay anything for repairs. I just finished my arbitration hearing through NCDS and not even 7 HOURS after the hearing, my request was denied. What they don’t tell anyone is that Honda funds NCDS, so of course they’re going to side with the manufacturer. NCDS’ google reviews will tell you that. One day, customers are going to get tired of the disrespect and just move on to different brands. Then, Honda will end up being the next Suzuki.

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    CoverageRefunds & PayoutsMaintenance

    Reviewed Nov. 20, 2023

    I bought a pre-owned SUV. After not even two months, there was an issue with the front passenger tire went back to a dealership and they say that I had to pay out of my pocket and didn’t know how long it was gonna take to fix it, and didn’t have a loaner, and I had to pay out of my pocket for a rental car. Worst experience ever. I will never buy another Honda car ever.

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    CoverageTechPunctuality & Speed

    Reviewed Nov. 8, 2023

    We own a Honda Pilot 2016 painted NH-603P White Diamond Pearl. A while ago we noticed that a paint is pealing off on our roof between the windshield and sunroof. I stopped by a Honda dealership to have that checked out and a paperwork was submitted to the warranty. At the time there was a warranty extension for NH-603P White Diamond Pearl paint in effect for Honda Pilot 2013-16. Few months later a decision came back from the warranty saying that our Honda's VIN doesn't qualified for the paint repair.

    I strongly disagree with the decision. Since our Honda's vin doesn't qualify for the warranty repair, we should never experience the paint problem with our car. I believe that where there is such a problem, its comes directly from the factory where the car wasn't painted the right way. With a problem like that all of the cars within the time frame and painted with NH-603P White Diamond Pearl should be covered under the warranty. Within the time frame all of the cars were painted the same way and all of the cars should be treated the same way.

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    Customer ServiceCoverageTechStaff

    Reviewed Oct. 6, 2023

    My transmission went into neutral in the middle of the highway. The car still runs, but it needs a whole new transmission. And now they're even saying brakes and they know I have no money they're saying the recall is for the electronic system of the transmission. But yet they didn't fix it for free. They want me to buy a whole new transmission. When I called Honda, they didn't want to help whatsoever. I love how you care about my safety And me providing for my family as now I'm out of a job and Almost died on the highway. Never again

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    TechSales & MarketingPricePunctuality & SpeedMaintenanceStaffRatesTransparency

    Reviewed Oct. 4, 2023

    Purchased a used car from this dealership at the end of September this year. We've driven it a total of 3 times in the eleven days we have owned it. They assured us it was an excellent car. We found work they stated was done prior to putting it up for sale (they even had service paperwork for it) that was not done. For example alignment, clips for a fuse box, replacement of a windshield (per the salesperson), car detail (the car was filthy), battery corrosion cleaning, and belt squealing. They had no explanation as to why the service paperwork said it was done and it was clearly not. After agreeing to a price and purchasing the car with Scotty ** Floor Sales Manager, all of this work that was supposed to have already been completed (minus the windshield) became part of the We Owe.

    (Side note: Our original salesman was horrible. We saw him firsthand treating another purchaser of an expensive vehicle just as badly as he treated us. He disappeared for long periods of time, saying he was doing negotiations with the Used Car Manager and you'd see him eating food and doing nothing, hanging out and laughing with the staff when he's supposed to be "working". That man was also getting irritated with the original salesman's ridiculous behavior and told him so. If it was not for Mr. ** professional behavior we never would have come back to purchase the car.)

    While their service department was completing the We Owe work they found more issues - which to Paul's credit in the service department they fixed at no additional cost to us. The car has yet to be detailed - because you have to make an appointment 30 days out. Drove it home and while driving it home - the entire dashboard lit up. Took it to a local Subaru dealer to find out it needs a brand new transmission at a cost of $13,000+/-. In addition to that monster issues, when West Hills Honda's Service Department rotated the front two tires to fix the alignment they set off the TPS System and we still are unsure what the cost will be to fix that because we will need to pay another $175 +/- to have it diagnosed. Don't purchase a used car from West Hills Honda. It's not worth the headache.

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    Punctuality & Speed

    Reviewed Oct. 3, 2023

    Rear axle separated from frame before car could be taken in for recall. Been waiting 4 months with no satisfactory conclusion. Would never recommend Honda to any one. Have talked to numerous people at Honda International and always get the same runaround answer. We are still working on the claim.

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    Sales & MarketingPriceRefunds & Payouts

    Reviewed Sept. 13, 2023

    I would like to warn anyone who wants to purchase a Honda that they will scam you when your car is finish paid off. Honda has a recall for the AC condenser for the 2016-2018 civics and due to that they are under warranty. When I went in to get my car checked and for the 2nd time when my AC condenser was faulty, they claim that it was under warranty but they also found that the high-pressure hose was also leaking. Let's be clear, there is nothing wrong with the hose, it's their way of making the customer come out of pocket for anything they can get.

    They told me the total cost for the labor and repair of a hose that was only $60 was $770. The reason why I ended up paying for the service was due to the fact that Honda has a charge of $499 just to check for any problems with the car and if you don't get the problem fixed by them that what they will charge you, so you're pretty much forced to pay whatever they charge you than just giving them a free $499. DO NOT BUY HONDA cars, they are more of a scam than anything. Some people are going to ask why did I go to Honda in the first place because I should of known better, well the answer is because I knew what the problem was and I knew that it was under warranty, I just didn't know that I was going to get scammed as well, but now I know.

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    Customer ServicePunctuality & SpeedStaffTransparencyTimeliness

    Reviewed July 4, 2023

    In 2022, I ordered and prepaid for a driver seatbelt replacement from Heritage Honda in Calgary. Six and a half months later Honda Canada located the seatbelt outside of Canada and then delivered it to BC. Joel from Honda Canada called me to inform me that the seatbelt is being shipped to Calgary and will arrive in about a week. I then scheduled an appointment with Heritage Honda for installation. The day before the appointment Heritage Honda called to inform me that they do not have the seatbelt and will not be receiving it. I then followed up with Honda Canada to find out what happened. Joel said that he never told me the part was in Canada. I mentioned that all our conversations are recorded and I asked him to review them. He did and called back the next day and said he reviewed the conversations. I asked him to confirm he said the part was in Canada and on its way to Calgary. He stayed silent and would not confirm or deny this.

    Joel said the part delivery is now TBA, which means in transit. I asked where in transit. Joel could not tell me where the part currently was in transit or where it came from. I continued to ask and Joel finally said that the part is not in transit and Honda Canada has no idea even if the part exists. Joel's manager would not permit him to provide clear explanations of the responses I received. His manager also refused to talk to me. I contacted another customer service agent the next day and shared my experience. He said he would escalate my concern given what has happened. Nothing came from this. I then followed up with Honda Canada’s Ethics and Compliance group. Nothing came from this. The only conclusion that I can come up with is that the part that arrived in Canada for me and then it was decided by management in Honda Canada to give way to someone else. Truly bizarre behaviour from a company such as this.

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    Customer ServiceCoveragePunctuality & SpeedMaintenanceStaffBillingResolution

    Reviewed June 2, 2023

    Good morning, My name is Lisandra **, I have a part that was order on April 24, 2023. I open the case with Honda, they put my case in critical back order, and now I received a call from the case manager that have my case and he told me now the date change for June 15, 2023. I been waiting for a left mirror for almost two months, I buy my car April 1, 2023, from South Motor Honda, my first payment started on May 16, 2023, now I am paying monthly every 16 of each month $765, and I can’t even use the car, This is a manufacturer problem, is not the dealer and is not me, the point is I been almost two months with no car, because you guy sends to the market new cars and doesn’t have parts to fix it? I only received apologies, but no one resolve my problem, no the dealer, no the case manager, no Honda and no the manufacturer.

    The problem is not the accident that I had, (only was paint and the left mirror), the problem is there are no part to fix the car. I need to resolve this, if there are no parts, you will need to find another way, I am so disappointment now, I feel discriminated, and feel that you guys are leaving me alone with this problem, instead of resolved it you are giving me a hard time. Do you guy care about your customers? I had a Honda for years, I buy another brand and now I went back to Honda, for this?, To feel that you guy doesn’t care about your customers, That doesn’t matter if you are loyal to the brand, you are on you own when you have a problem, I been looking for answer, and all I received are apologies, that’s all. And I really need a call for a person that have the solution on hands, no more apologies with no sense and no more excuses. I will really appreciate that someone can take my case seriously for once,

    Regards,

    Lisandra

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    Customer ServiceCoveragePriceRefunds & PayoutsStaffResolution

    Reviewed June 2, 2023

    I have filed this in various reporting agencies. I am writing this complaint since Honda has so many issues with their vehicles and it has boiled down to my 2013 Honda Pilot which has an engine check light issue related to P0301 – Bank 1 Piston Ring Issue. There was a class action suit on the same and noted in their Service Bulletin 13-082. However, the attorneys of both parties Honda and the plaintiffs reached some kind of deal even with the National highway safety board (Federal Agency) and many vehicles of 2013 were left out of the extension of warranty or repair of this issue, even though a Certified Dealer of Honda checked my 2013 Honda and confirmed it was the same issue. The deal done by these parties have not reached many owners of Honda Pilots for this issue.

    This is a disgrace to Honda and would encourage all car owner’s past, present and future to buy other cars other than those made by Honda. They have not yet resolved my issue even after all these months of trying. Even lawyers involved these in past cases have refused to help or talk on the matter. What are they hiding or what deals made w/ Honda, plaintiff, and the Highway Safety Board?

    I am an original believer of buying Toyotas, however I got a recommendation from family members and friends to get the Honda pilot who have similar vehicles of both Hondas and Toyotas, even though I was very reluctant to buy a Honda due to the horrific stories I have heard about Honda vehicles and experience w/ Honda personnel. So, I got a Honda Pilot 2013 and my terrible recent experience w/ the car issues and the customer service a Honda corporate proved the terrible stories I had heard to come true.

    I had contacted Honda to resolve my issue on case which was due to a Honda know issue on the Piston ring issue also confirmed by the Honda Mall of GA Dealership on 11/2/22. The behavior of the case manager, Mr. Kantar ** was atrocious and disgusting. A person like Mr. Kantar ** should be fired from his job for his choice of words and not doing his job and resolving the issue. This will also be sent to BBB and listed on the consumer reporting websites. He has closed my case twice without resolving the issues or doing anything about it. He is a rude person and people like him should not be allowed to work at Honda or any company.

    I have never had any major issues with any of my several Toyotas or even one Nissan that have owned in my life. However, buying this Honda Pilot 2013 was a disaster. Bought this car brand new and recently had this engine light issue that the dealership told me was a known issue to Honda and should be resolved by them. This car has a low mileage of 135k and should not have this issue. Mr. Kantar ** told me over the phone very rudely that "I am not going to resolve your issue, what are you going to do". This person is a disgrace to Honda and should be removed right away. He closed the case without trying to resolve it.

    I had also called Honda an second time and had the case reopened. I have requested the case to be sent to someone else but was connected to him again. I told Mr. Kantar that I did not want to Talk to him and did not want to discuss w/ him due to his behavior. There was another Mrs. ** who called me extension and I had left several messages for her, but she never returned my call. Is this how Honda employees work and get paid for not Calling and resolving issues. This behavior by Mr. Kantar constitutes harassment of the highest order and a disgrace to Mrs ** not rectifying the issue.

    Furthermore, this case was closed again on their own when I called to find out status. Upon calling Honda the customer service lady who picked up the phone was rude also saying she would not assign this case to some one and only Mr. Kantar. This is wrong and needs to go to a superior person at Honda. I have not heard back from any supervisor or superior person but got an email saying, "If you don't respond within 5 days the case will be closed again."

    I contacted Honda a third time again and a Lady spoke w/ me for 5 mins and assigned a case to other gentlemen who was also rude, did not resolve the issue and re-closed the case again. Honda should fix my Honda Pilot along with other owners having the same issue. The cost given by dealership is approx. $5300.00 and should provide the extension warranty for the same. I encourage all car buyers and users not to buy Honda in view of the issues we have seen in the world.

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    Customer ServiceCoveragePriceRefunds & PayoutsMaintenanceStaffResolution

    Reviewed June 1, 2023

    I want to start off by saying that I've been a loyal Honda customer for 20+ years and have always had at least one Honda in my household, from cars, to motorcycles, ATV's, etc. So when it came time to buy a minivan we didn't even shop around. We just bought an Odyssey (2018). I bought the "Honda Care" extended warranty from the dealer because I was concerned about the potential cost of diagnosing/repairing any electronics out of warranty. I've heard horror stories about 3rd party warranties so I made sure to purchase from Honda- who I thought was a reputable company.

    Over the winter we had an issue with the car where just about all of the electronics on the van failed. I took it into the dealer and was told that water somehow got into the vehicle and under the dashboard to damage the body control module. There was no evidence of water, the mats weren't wet, nothing. I called Honda Care to file a warranty claim and spoke to an incredibly rude guy that told me that "water intrusion" was excluded and there was no way they would cover it. First of all, how is it that a warranty designed to cover manufacturing defects, would not cover water somehow permeating the frame of the vehicle and damaging electronics? Secondly, I had asked for some sort of proof that there was water intrusion and was told they couldn't do that.

    I did not accept his answer and called Honda corporate to escalate the issue. I was assigned a case manager who was incredibly friendly, but just talked in circles. I spent MONTHS corresponding with her and sending her a bunch of documentation that she had requested along with photos, etc. Then she called one day and said they were closing my case and would not be helping me.

    The dealer was also no help. For those of you that aren't aware, the dealer is paid much less for warranty work than what they're paid for regular customer repairs. So its advantageous for them to say its not covered, because they want to get paid more. I complained to both parties but both just pointed the finger at each other and no one would accept any accountability or provide any sort of proof of "water intrusion".

    I'm so annoyed and disappointed by this treatment. Now my family is out thousands of dollars for something that absolutely should have been covered by the extended warranty. Just a warning to those out there that are thinking of buying a Honda, and their extended warranty. This most recent issue was the last straw for us. We have been repeatedly screwed over by Honda and their dealer network over the past 20 years but like a abusive spouse, I kept coming back.

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    PriceRefunds & PayoutsMaintenance

    Reviewed May 31, 2023

    Purchased a 2022 Honda Civic. Last month we had our first flat tire and used the manufactured jack that came with the car. The jack was positioned and used properly. While removing the front left tire, the jack unexpectedly lowered and almost crushed our friend's leg under the car. The car was stopped just shy of completely hitting the ground. The tire just happened to still be positioned under the wheel well so it caught on the fender and held the car off the ground. However, this caused additional damage to the fender and will need to be replaced. The cost will be over $1700 which doesn’t include the required scans.

    I reached out to American Honda for assistance in paying for the damage caused to the car due to their faulty manufactured jack and they stated they would not be assisting in the repairs as they could not confirm if the jack was used properly. This is their way of not backing this product. I have used many jacks over the years and am 100% certain that our car would not be damaged if their equipment would have worked properly. Very dissatisfied with American Honda. Very sad that we now are out of pocket due to their product negligence.

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    Customer ServicePunctuality & SpeedMaintenanceStaff

    Reviewed May 15, 2023

    My 2008 Honda CRV heater stopped working, so I drove half mile to mechanic shop to inspect. It turned out to be a rusted through metal hose and has been in shop to get replaced, however, mechanic leary to replace because of strong possibility of other rusted parts breaking, while trying to get to the hose. My Honda CRV is from upstate NY. After hearing about the rust recall for Honda CRV 2007-2011, I called Honda. They said to take to Dealership to inspect rust damage. Because I can't drive there, agent sent management team a request for towing assistance. The Management Team "Brianna" called a few days later. Her outcome was refusal to assist because I drove car to shop. I explained I was in town when heater quit and drove 1/2 mile to mechanic to find out why. He saw fluid draining out. He looked under hood and found rusted tear/hole in hose. I couldn't drive it since then. Brianna insisted it was not their responsibility.

    I have had a Honda CRV since 1999. I now own 2008 and inherited a 2019 Honda CRV when my Mom passed. She and I have stayed with Honda because of dependability and good reputation. I am very disappointed with Honda at this point, because, ultimately, this IS Honda's responsibility. They acknowledged the rust issue, yet won't take responsibility. I will get the car towed to dealership. Most likely they will refuse to repair because of the intensity of the rust underneath and throughout engine parts. Hopefully they will make this right in the end. If not, I will have to reconsider Honda going forward.

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    Customer ServiceCoveragePunctuality & Speed

    Reviewed May 11, 2023

    DO NOT purchase this Civic. I will also NEVER buy another Honda again. I can't wait to buy a Toyota again and get out of this garbage Honda. Honda USA KNOWS they put a bad AC system in these cars but is only choosing to cover the compressor. Problem is, when you put a bad part in the system you ruin the ENTIRE system. I had my compressor replaced last year (2022) and now my evaporator is bad according to the dealership. Honda USA will not even acknowledge this is the fault of the compressor. Evaporators are supposed to last 10-15 years or the LIFE of the the system. My car is less than 5 years old and has 65,000 miles. There is NO WAY this problem was not caused by garbage parts from Honda and they know it.

    When I tried to open a case with Honda USA, I could never get a hold of the person assigned to my case and when I finally did, they had already made the decision not to cover the evaporator BEFORE even talking to me. I thought Honda was a step up from Toyota but it clearly is not. I have been mistreated by both dealerships I have dealt with and now gotten terrible customer service from Honda USA. I will NEVER buy a Honda again. I don't think they could give me a car at this point. There are countless articles about the AC systems in these cars being bad and Honda has chosen to ignore their customers to try to save money. Honda USA is a TERRIBLE company and their Customer Service is the worst in the industry. Buyer BEWARE!! **

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    Customer ServiceCoveragePricePunctuality & SpeedHonesty & Transparency

    Reviewed March 8, 2023

    My car has been in a Honda since the beginning of October 2022. It is now March 2023. I have called every possible department and all I keep getting is different dates for my car to be ready. I have 6 months paying insurance and unable to use my car. Honda has told me lie after lie. I have been waiting on a SRS system that has been on back order. Beware of Honda at all costs.

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    Refunds & PayoutsMaintenanceResolution

    Reviewed Feb. 6, 2023

    I bought a 2022 Honda Ridgeline (new). One morning I woke up to see a puddle of water on the front passenger mat, luckily the mats were Weather Tech. Traced the water and it was coming from underneath the storage compartment. Took it to the dealer and they found the leak. Reported to Honda Corporate and they basically said, there is nothing we can do for you compensatory. Basically I bought a $45,000 vehicle and because of their lack of quality assurance they don't see it as a good gesture to even give as little as a gift card. Luckily the dealership fixed the issue, but the entire experience left a bad taste. Now this morning I saw some minor water drippage in my 2019 Honda Pilot Touring. Here we go again. What's up with Honda's Quality Assurance.

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    Customer ServiceSales & MarketingPunctuality & SpeedBillingTransparency

    Reviewed Jan. 31, 2023

    Beware of purchasing a 2021 Honda Passport. When using my phone for any audio it randomly disconnects whether it’s connected via Bluetooth or USB. Seems like false advertisement to me! I went to the service dealer and contacted their main customer service department from the website and neither had an immediate solution. They both stated that they were aware that their cars were experiencing this issue and we had to wait for Honda to come out with an update. If only this could result in a discount on my car payments as one of my key criteria was function Bluetooth audio.

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    Customer ServicePunctuality & SpeedResolution

    Reviewed Nov. 14, 2022

    I purchases a 2021 Honda CR-V in October of 2021 in CA for my daughter to use while she is at school in Texas. Shortly after purchasing the car she and I drove the car back to TX. The registration came due this year and required an emissions recall to be completed with proof mailed back to the CA DMV in order for the tags to be renewed. My daughter took the car to a Honda dealer in Texas and had an emissions recall completed. I mailed a copy of the work order stating an emissions recall had been performed to the CA DMV along with the registration renewal fees in late August. I was informed in mid October by the CA DMV that I had not met the recall requirements to receive the renewal.

    On the CA DMV notification stating that the recall requirements were not met were instructions to call the CA ARB with questions. I called CA ARB and got a message that they don’t take calls and instructed to send an e-mail which I promptly did. I received a notice back from CA ARB that a “pink form” was required from Honda in order to complete the recall verification process and that the dealership would be able to assist. I called the Honda dealer I purchased the car from and spoke to a person in their service department who instructed me to contact American Honda about getting the verification notice.

    I then called American Honda and opened up a case, thoroughly explaining the situation and have gotten absolutely nowhere. I have literally spent 2-3 hours on the phone with American Honda with one of their case workers telling me that the system shows the recall completed but they don’t have a form to supply to verify and use to mail to the CA DMV even though the fees have been paid to the DMV and American Honda says they show the recall being completed. Honda kept telling me this is a DMV issue... Well, it’s a recall issue that Honda is required to do and the DMV requires Honda to supply verification that it has been completed so that makes this a Honda issue with supplying the paperwork that they agreed to supply the customer to forward to the DMV.

    The last call I received back from a different case worker at American Honda (it was escalated to a manager) was Friday afternoon and their position is that the car is in Texas and they have different smog requirements than CA and that the dealership in TX may not be certified to complete or properly perform the recall for CA (?) – I was told by the previous case worker that the recall had been completed according to their system. Their (Honda America) case worker manager’s suggested solution is that I go to Texas to register the car there and then bring it back to CA and re-register it in CA when my daughter finishes school. I guess that may sound reasonable to someone somewhere (?). CA ARB says that there is a pink form required from Honda to send to the CA DMV to handle this. Why can’t American Honda figure this out? Someone somewhere within Honda would have set up the recall program and have some knowledge on how to resolve the matter without having to change the state of registration.

    In the meantime, the tags are now expired and the issue remains that I have purchased a $40,000 car from Honda that has an emissions recall and due to their inability to supply me with proof of completion or instruct the Honda dealer in Texas the necessary steps in completing the recall and it’s requirements to allow it to be registered. I am stuck with a vehicle I can’t register short of driving it 4,000 miles round trip to bring it to CA for a recall procedure or traveling to Texas myself so I can register it there.

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    Customer ServiceCoveragePricePunctuality & SpeedRefunds & PayoutsMaintenanceStaffBillingLoan ProcessTransparency

    Reviewed Nov. 14, 2022

    We are Robertino ** and Cristina **, and we bought through financing a Honda H-RV Model Year 2022, VIN: ** with few km less than 16,700 km on the odometer and maintained in excellent condition.

    Short story facts: On Aug 5th, 2022, our vehicle had a catastrophic transmission failure on a flat road in Longo’s parking lot, which defeats the purpose buying a new car to avoid these kinds of situations. Our transmission is covered by warranty. Road-Sport Honda, Scarborough, did not provide a replacement vehicle. Moreover, they didn’t take responsibility for the failure; the representative of the dealership kept saying that they can do nothing, and everything is depending on Honda Canada, and kept repeating “It is a global shortage, and we can’t provide a loaner/rental car”. We were able to move the car to another dealership, Queensway, from which we promptly got a rental on September 8, 2022.

    Three full months and a week passed and still we do not have a date when a transmission will be delivered to the dealership. The Dealership doesn’t know when the parts are coming, since Honda Canada is providing them, and they are under TBA status. We called 7 times Honda Canada Customer Relations and we got nowhere only variations on the following theme: “it is a global shortage of parts, and we can do nothing for you”, even two times I spoke with case manager Loren (case # **). When we asked for updates, we were told that there are not enough employees to provide this service and that the Dealership is first to be informed when the transmission will have a delivery date.

    Our car it is in the same spot parked at the dealership for 14 weeks, would you think that the tires or the breaks are not affected? We got the rental car after 5 weeks, because we moved the car to a different dealership (Honda Queensway, thank you). We do not have the winter tires on the rental, we cannot go out of Ontario due to rental insurance policy, so we can’t honor the vacation we planned and paid. We can’t go over the border in US for Christmas shopping. We are diligent in to pay all our commitments such as car loan or insurance, but still, we do not have the car we are paying for.

    We drive as rental a different SUV a Hyundai Tucson, which is expensive on gas, not quite an equivalent car. When we call Honda and ask when we will have the part, we are told you do not have a timeframe and you can do nothing for us, even when we proposed alternative solutions like gives us the money back or gives us a new car minus the tear and wear for this existent car or fix right away in the past 14 weeks.

    We wrote three emails on Sept 19, 2022, and we were replied and told on the Sept 20, 2022, that is nothing to do when we asked for a date for delivery for the transmission or to be reimbursed since we feel like we got a lemon or to have a new car minus the wear and tear. When we wrote a reply to the Sept 20 Honda’s answer on Sept 26, 2022, we didn’t get any response. When we asked by phone why Alex on Sept 30, we were told that already we got a reply on our concerns on Sept 20 so no other follow up from Honda is needed.

    "We can do nothing for you" is all we got from our efforts when we contacted Honda Canada. This is how you treat your customers? When you got a report saying we have a failure of a transmission after reaching over 16,600 km on a new Honda 2022, no bells are ringing? Why don’t you think of, "How can we get the trust of our customer by taking a transmission from the new cars line and quickly fix this and satisfy this existing customer, and potentially letting a future customer to wait a little bit"?

    Details for this story: Current vehicle Location: Queensway Honda, Service Dept. History: On Aug 1st, 2022, while driving, we heard a metallic noise when I accelerated. On Tuesday August 2nd, 2022, I went to the dealership Road-Sport Honda, in Toronto-Scarborough from where I bought the car, to report the noise. I had expected them to check the vehicle, but instead I was scheduled an appointment for the 8th of August at 9:15am. (I have the email sent on Aug 2nd to prove it.) On Wednesday August 3rd, I went again since the noise was continuing. I thought if I went again and told them that I was in the VIP program and had the extended warranty, we would be successful in either having the appointment moved earlier or in checking the noise on the spot, however, nothing changed.

    We did not use the car again until Friday August 5th when we went to do shopping at Longo’s on Laird, at which point the car broke down. Road-Sport Honda did not provide a replacement vehicle. Moreover, they didn’t take responsibility for the failure; the representative of the dealership kept saying that they can do nothing, and everything is depending on Honda Canada. It was extremely hard for them to believe that the car had a broken transmission, so they did not want to provide a loaner/rental car and we quote, they said: “It is a global shortage situation, and they cannot provide it”. We were able to move the car to another dealership, Queensway, from which we promptly got a rental on September 8, 2022.

    We have been continuing to pay the biweekly payments and insurance for more than 6 weeks now and we still do not have a date for repair since the transmission has a status of TBA as the estimated delivery time. I called Honda Canada on Sep 09, 2022, and expressed my concern and a “case” was created, and I was told a case manager would call me back. I called back on the 12th of September, spoke with Angela, and at this time I was told that the case manager will call in 3-5 business days from my first call, and she has no news regarding the TBA status of the transmission. The case manager called on the 15th of Sep. 2022, Mr. Loren, and told me that my case is #**, and he has no updates regarding the date when the transmission will be sent to the dealership.

    We didn’t feel was helped in any way with this call, with the creation of the case. On September 30, I spoke with Alex, and he told me that, "We can do nothing for you." On October 6, 2022, we spoke with Marge, and she told us that only the Dealer can tell us when, she doesn’t have any updates, same when we spoke with Maria on October 14,2022. On October 24 we spoke with Angela, she had no updates for us, we expressed our concerns and asked for Loren the case manager. We spoke then with Loren other than no news, nothing can be done, we got the advice to call every time when we got concerns and ask for him and that lately we less calls received probably because the parts are started to be received, but no promise for us.

    We are wondering why this wasn’t already reported to you, Honda Canada, and a case made after 6 weeks with no solution for the critical failure occurred on a brand new car; so I had to call to have a case open; why I still having to wait another 5 business days to be called by Honda Canada case manager; why am I having these calls trying to solve this situation; why haven’t you contacted, concerned for me the customer, with a car under warranty with transmission broken?

    We suggest that Honda Canada would improve the process by giving the Customers updates on status in cases such as mine when it is not a minor defect. All my friends are surprised too! We are extremely frustrated since we have only one car for the family. This is now the 3rd vehicle we have purchased from Honda and have been loyal customers. My 1st car I purchased from you was a Civic, then an H-RV M.Y. 2016 in perfect condition which was traded in for the H-RV 2022 for about $20,000; due to this development we have started to regret that we traded in. Friday morning, we were called by Honda Canada after 14 weeks. I will keep you posted with the results….

    Kind Regards,

    Robertino and Cristina **

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    Customer ServiceCoveragePricePunctuality & SpeedRefunds & PayoutsMaintenanceRates

    Reviewed Sept. 22, 2022

    BUYER BEWARE. Worst Customer service ever and the quality has obviously gone down hill. Bought a certified pre owned Honda Odyssey 2 years ago. Took it in for schedule maintenance (to the tune of $1300), and to have the power steering fluid checked because of a whirring sound. Was told the rack and pinion went bad. Total Anomaly. The mechanics had never seen a vehicle this young, with this few of miles have a rack go bad like this. The bumper to bumper warranty expired after 12 months, and it did not fall under the power train warranty. I submitted a claim to have it covered anyway and my case worker flat out told me that since I have "Only" had two Hondas, my claim was denied.

    Not worth the price tag if parts will fail like this. ESPECIALLY considering we were in the middle of a pandemic and it was hardly used at all over that time. Now? I am taking what had been my dream car for the last 15 years to literally ANY OTHER car manufacturer and trading it in instead of paying ANOTHER $3,000 out of pocket to replace their faulty part. ANYONE else can fix it and get the money for it. I will never buy another Honda again, and I will warn everyone I come in contact with to totally avoid giving them their business. They do NOT stand behind their products and do NOT have decent customer service.

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    CoverageStaffBilling

    Reviewed Aug. 4, 2022

    My vehicle has been in the shop since March 2022 because Honda is in able of sending the required part.. In March they gave me a an April date of completion and every month is the same issue.. I have no vehicle to drive, I continue to make payments, continue to provide insurance and pay it for my vehicle to be sitting in a parking lot.. All I’m asking is to give me a loaner for me to use.. Honda should not be giving a date of completion if they are not going to keep their word.. I will not be dealing with Honda ever.. My vehicle to be in the shop going into a year this is unacceptable.. What happen to take care of our customer..

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    CoveragePriceMaintenanceStaffBilling

    Reviewed July 27, 2022

    Ac completely stopped working at 34k miles, I purchased it brand new, 1 driver, and always garaged. Honda replaced the AC and covered it, but the quote to repair was $3700.00! Outrageous for a repair bill like that on a very low mileage car! The warranty on the new part is only 1 year, not good odds it will last.

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    Customer ServiceCoveragePunctuality & SpeedMaintenanceStaffResolution

    Reviewed July 21, 2022

    Car hard idled and stuttered within 6 months of driving it new off the lot. Had it seen by 3 dealerships, they were unable to feel what I felt and did not fix the issue. Spoke to Honda directly and they also didn’t help. 4 years later, technician finally able to feel the issue but the vehicle is now conveniently outside of the warranty. Call Honda and they even more conveniently have no record of me contacting them years earlier. They can see the numerous times I’ve been to the dealerships for this same issue but claim it’s a different issue even though it’s the exact same symptom. They are unwilling to cover anything. They sold me a lemon. Do not buy Honda.

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    Customer Service

    Reviewed July 4, 2022

    Purchased 2 Vehicles from Honda, their Vehicles are Not Compatible with the I Phone 12 and 13, Yet they continue to sell these vehicles without telling the consumers prior to purchasing. I have been back and forth and still haven’t resolved this issue to No Avail.

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    Reviewed May 24, 2022

    Every Honda car I've had/driven takes 40 years and a massive migraine just to hook up a functional Bluetooth (if that). You'd think with technology growing they could get with the times but no. They think since the car runs that's all they need. Then they think they're smart with stupid safety features like not being able to link up while driving. I have a passenger trying to connect and I can't even do that?! It's none of your business to tell, me what I can and can't do driving, especially when you can't even figure out a decent operating system. Would not recommend. Find yourself a Toyota or something.

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    Sales & Marketing

    Reviewed April 17, 2022

    My 2021 6,400 miles, good warranty has computer shutting down & transmission leak. Dangerous, will not fix. Only willing to offer trade. Nat. & local dealership. Scam. They need to be stopped before someone dies.

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    Customer ServiceMaintenanceStaff

    Reviewed April 1, 2022

    I purchased a used Honda vehicle, 2014 model, in great condition. After paying 19K for this vehicle, after the first month of owning this vehicle the paint start peeling off the trunk door (Honda Odyssey), and around the door frames. After doing some research I found out that there was a defect with the paint used on Honda Odysseys for the year of my vehicle. Honda knew about this defect and so extended their warranty for 7 years, great. However, for those of us purchasing a vehicle used because we can't afford to purchase new, we don't find out about FACTORY DEFECTS until after the crap hits the fan.

    I called Honda's customer service line and was rejected, I asked to be sent to mediation. They told me I would hear back in 3-5 days but after a month I heard nothing. I called back, they told me I would hear back by the end of the day, nothing again. I called the following day and was told I'd hear back, nothing AGAIN. Another week goes by and I call AGAIN, and finally reach somebody who tells me that I made the choice to buy used and out of warranty so I'm out of luck, despite the now compromised frame and body of my vehicle, and the structural damage that will occur (hello safety concern when the frame of my vehicle rusts to ** because of a defect Honda knows about but doesn't care to handle).

    This customer service experience has been HORRIBLE, and what makes it worse is the Honda KNOWS they produced and mass sold a vehicle with faulty paint, and its those of us who have to purchased used, not able to afford new, who have to incur the further financial hit to try to fix this issue. Just over one month I had this car, meticulously taken care of, mint condition, not owner neglect, but rather Honda neglect, and this multimillion-dollar company refuses to fix the problem they created. Good one.

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    PriceLoan Process

    Reviewed March 31, 2022

    1. The dealer is charging the credit/debit card fee from the customer due to which I personally had to compromise on my home loan emi and the credit score and the query resolution dept says that it can't do anything about this. 2. The dealer isn't providing the temp reg. no. and once again the query resolution team says that it's ok.

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    Customer Service

    Reviewed March 9, 2022

    I went into Honda of Burlington here in Washington and was coming in to pay off my 2021 Honda Accord and was persuaded to purchase another vehicle of lesser quality. Within 24 hours of the purchase I regretted this decision because the car was not of equal quality to the car I had drove in there. The general manager called me to tell me she would not give me my original car back.

    Again it had not even been 24 hours and I had been calling all morning trying to reach someone in management but they were all in meetings. I just wanted my car back and they refused! Not only was this emotionally damaging but the general manager said she could tell I was upset because I was crying and she said "I can tell you're upset so I will let you go" after telling me I couldn't have my car back and me begging to get it back. She was absolutely horrible! She did not need to be rude as I never once raised my voice or anything. I simply begged to have my car back. She said no! Have a good day and hung up.

    I have always supported Honda and am very devastated that this is how they do business! I would not recommended them to anyone! How could you do that to someone? They simply got the better end of the deal and would not give me my car back and also told me to just take and trade the car of lesser quality if I didn't like it. I'm done with Honda!!!

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    Price

    Reviewed Feb. 2, 2022

    I recently had the misfortune of purchasing a car (2018 Honda Fit) with Honda Sensing enabled. Within a week, I discovered that the sensors are so flaky as to render the car unsafe to drive - while I was unable to trigger them at all during the test drive (as they sometimes fail to detect anything), the opposite problem (seeing something that isn't there) is where the car becomes unsafe. 3 times in 60 miles of highway driving, the car applied maximum brakes without warning. The road in front of me was clear for several miles (and thankfully also clear behind me), but it always triggered as I was just about to finish passing another car. This compounded the risk of brake checking - had someone been behind me, they absolutely would have rear-ended me, as they would have had no place to go to dodge my vehicle, and absolutely no way to anticipate my car applying the brakes at maximum for several seconds.

    The dealership inspected the sensors and assured me they were performing "to spec" - this was not an issue with a faulty or malfunctioning sensor, *this is the way Honda Sensing is designed to work*. Further searching has turned up 3 class action lawsuits and hundreds of similar stories, with Honda dismissing all of them with the hilarious "it's a complicated system, you can't expect it to be perfect". I'm sure Ford would have loved to have that slogan when they were dealing with the Pinto. Honda, when it comes to the *brakes on a car*, yes, you do need to be perfect, or you need to leave them alone. It's worth noting that Consumer Reports ranks Honda dead last in its evaluation of these emergency braking systems.

    Further compounding the situation, there is no way to permanently disable this system. I would strongly recommend that no one buy a car with this "feature", think twice before riding in a newer Honda, and be aware of their potentially erratic performance if you see one on the road - frankly these cars are a danger to others as much as to themselves.

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    Customer ServiceRefunds & PayoutsBilling

    Reviewed Jan. 24, 2022

    My parts are on critical back order for repairs for my brand new 2021 CRV. My car has been in the shop since October and Honda has yet to reimburse my car payment or call me back regarding a loaner!!!

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    Customer ServiceCoveragePriceMaintenanceStaffRatesTimeliness

    Reviewed Jan. 4, 2022

    I purchased a new, 2022 Honda Ridgeline Black Edition just a little over two weeks ago. When my vehicle was less than two weeks old, with under 500kms it began throwing warning lights. The awd stopped working and my heater shut down entirely (in minus 30 weather). I was getting a total of eight different warning lights and I couldn't move my electric seats to be able to drive safely. Once I got my vehicle home it would no longer start. I figured no big deal, my vehicle hasn't even gone through its first tank of gas, Honda has a great reputation and will take care of me.

    I have never been so wrong about a manufacturer and have never felt so unappreciated as a customer. It took days to even get my vehicle towed. I've now spent the past five days on the phone talking with over a dozen different people. Every person I spoke with said it was a different department or person's responsibility. Literally just passing the buck back and forth between Honda Customer Relations, Honda Roadside Assistance and the dealership. I even had my call "dropped" at one point.

    After being juggled around for days I finally demanded to speak to a supervisor at Honda Customer Relations. Customer relations told me that supervisors don't speak on the phone with customers. I thought I must have misheard what I was being told. I can buy a forty dollar watch from China and get a supervisor on the phone but not for a new vehicle? I spent 60k on a vehicle two weeks ago (though I haven't actually been able to drive it for nearly half the duration of ownership) and Honda Canada doesn't even value me enough as a customer to allow me to speak to someone above the person answering the phone. I was told the only way I would be able to speak to a supervisor is if I was injured or if my vehicle injured someone else. They're lucky that I was able to pilot my heater less vehicle from a near laying position back to my house without injuring someone.

    I however, was not so lucky, as apparently an accident is the only way that you rate high enough to speak to someone with an answer other than we don't take care of that or it's someone else's responsibility. That's what it ultimately comes down to...caring. Honda obviously no longer cares if its customers are safe or remotely satisfied. My vehicle is sitting at the dealership 170kms away from my home, after it broke down due to no fault of my own. Not my fault but my problem. Honda's suggestion was either rent a vehicle on my dollar or talk to my insurance company about getting a rental.

    Honda Canada, as you have made blatantly clear at this point, your (technically my, though I don't actually have possession) malfunctioning, unsafe vehicle has become solely my problem after I signed on the dotted line. I however, will never buy another Honda and I will let everyone who will hear it know that Honda no longer stands behind their product and definitely not their customer. This has been unequivocally the worst buying experience I've had to date. I'm sitting here in utter disbelief, sick to my stomach trying to figure out how to get my new vehicle back home.

    I recommend that if you're shopping for a new vehicle that you don't just assume that Honda still stands for reliability and customer service as I had. Look into the customer complaints, class action lawsuits and you'll likely figure out that Honda has adopted the money first, customer last stance that so many manufacturers are moving towards.

    Let my expensive mistake guide you away from a company that no longer embodies what used to be synonymous with Honda...Trust. You'll pay the Honda premium, they'll pocket your dollars, take your trust, crumple it up and toss it along side you into the trash. I may not speak for all your customers but I think all those you've tossed aside would agree...We aren't asking for better.. we're demanding it!

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    Customer ServiceCoverageSales & MarketingPriceRefunds & PayoutsStaff

    Reviewed Dec. 18, 2021

    I purchased a 2022 Honda HRV from Honda dealership, Carbone Honda, who sold to LED. My car stalled a couple times and salesperson said it was the energy saving feature, not really stalling. I had aftermarket car starter installed. Then car became difficult to start and stopped while driving on highway. They blamed the car starter and charged me to remove it and restore to factory. On my way home it shut off again. They then determined the washer holding the main ground wire was not staying locked and replaced it. Told me it wasn’t the car starter. I’m out $550 for car starter and removal of it. I’m afraid to put it back in because any issue will be blamed on it.

    I’m being bullied into buying their product. They refuse to return my money and I drove the car unsafely for a couple of months. I was basically called a liar by the Service Manager 12/17/21. Offered to discount factory car starter to $650 + tax and $100 loyalty card if I met the Honda Rep and signed a release. Honda Corp has an open case but always tell me that all they can do is talk to dealership. Whenever you call dealership no one answers, was told they had no receptionist in Service so they answer when they are not busy. I will never buy from Honda again!!

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    Maintenance

    Reviewed Nov. 19, 2021

    The Honda brand is been a long time reliable ride for my family. I have 4 Honda Civic, Honda Accord, Honda Odyssey, Honda CR-V. Most reliable ride over all handling Power Ride and Maintenance Safety Features Radial Tires Engine Design for power to haul 8 people for family members with kids for school rides soccers playground and other Various track and field’s events as well for Going to the Beach and Family Vacations to Florida Disney Land etc.

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    Customer ServicePunctuality & SpeedMaintenanceStaff

    Reviewed Nov. 19, 2021

    I purchased a Honda Insight 2020 on the last day of 2020 and got a pretty good deal. I got a flat tire and called Honda Roadside assistance-- the car does not come with a spare. Only a box to blow the tire back up and I guess plug the hole with some time of goop. The instructions seemed daunting so I asked if the roadside assistance could help me with this and was told NO-- all they could do was tow the car. The first person I spoke with from Honda said they could transfer me to Honda care to help me walk through the steps but instead got another roadside assist person (I think his name was Aid, pronounced Ed)l. He could not understand me and kept asking the same questions when I explained it to him. It then turned out that the puncture was on the sidewall and the machine will not work when there is damage to the sidewall. Additionally, Honda would not let me ride in the tow truck.

    Normally a flat tire is not a big deal; if I had got help changing the tire I could have been on my way. Instead, the car needed to be towed and I needed to find another way home and had to wait a day for the tire to be changed. What if I had been far from home with no one to pick me up? I would have been stranded. It is absolutely irresponsible for Honda to put people in this situation. Honda should provide a free spare tire and kit. Mary Jo **.

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    Customer ServiceSales & MarketingStaffRatesHonesty & Transparency

    Reviewed Nov. 6, 2021

    I have been looking all over for a red 2022 ridge liner rtl-e truck. So I contacted several local dealers and put it on the web too. Last night got a call from a sales man Mark from Venice honda and told me that he just got in a red ridge line and if I was still interested, I jumped at the chance. We agreed I would come in at 1030 the next morning and that no one had an appt that was interested in this truck. He even told me he would grab the keys to this vehicle so no one would grab it before me, on the way down there (90 min drive) in a torrential rainstorm got a text from him if that I was still coming. I replied right away that I was going to be there on time, I also got two phone calls. One from Kyle the manager to see if I was coming and replied yes, I was very excited only to get there for my appt. Saw the truck in the lot and a couple were looking at it, I asked mark if that was the truck, he replied yes but that the couple I saw put a deposit on it.

    So all this trouble and he was lying to me, then he proceeds to try and sell me a pacific pewter ridgeline, I told him if I wanted that I wouldn’t be looking all over for this particular truck, I was so angry at this point. When I checked their reviews I read that this practice was quite common with this dealership. So I drove 3 hrs in a terrible storm to be lied to. I think people deserve better than this. I understand car dealerships don't have a stellar reputation but to get someone to drive 3 hrs for nothing but try to drum up a sale, I will never buy a honda again, I have owned 4 different Honda’s.

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    Reviewed Nov. 5, 2021

    Honda is a reliable car. I have owned other brands as well. I get a smooth driving experience along with the safety features which comes with it. The safety features and side lane changing alerts are very useful while driving.

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    Customer ServicePrice

    Reviewed Nov. 4, 2021

    Honda brand Cars stand the test of time. The affordability when repairs are needed are one of the major reasons I would purchase another Honda. The only issues I came across were with the AC and some minor electrical issues. The AC apparently had some issues that were addressed company wide and when I went to a Honda Service Center, The problem was fixed free of charge. As for the electrical issues, I have not had any clear reason told to me of why they occur but have heard from other Honda Owners that they have also experienced small electrical errors. Those issues include the radio/gps monitor and connection.

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    Staff

    Reviewed Sept. 2, 2021

    This is my second Honda and I WILL NEVER purchase a Honda again. I was in an accident that was not my fault May 1st. They have been pushing my one part on backorder a month each time. First they said June. Then July. Then August. Then September. And now October. They will not assist with a rental. They won't help whatsoever! I will tell anyone that asks to never purchase from Honda!!!

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    Customer ServiceCoveragePriceRefunds & PayoutsMaintenanceValue

    Reviewed Aug. 23, 2021

    2019 HRV Have been happy with it. Infotainment center has always given me a problem. When turning on right blinker Apple car play turns off. Using steering wheel to change display doesn’t work. Constantly lost signal in middle of driving for no reason. Brought in more than once to fix it and all they did was reset it which only made me have to reset stations. Now nothing works on the system. They have no idea how long it will take to get entire audio system back in stock. So now The car I bought to have Apple Car play and maps does nothing. Can’t use phone charger. Can’t use Bluetooth. Nothing but a blinking H for who knows how long.

    I feel like I have not a full car. Finally ready to go on road trip and the things I bought for safer trips and doesn’t work. Bought the touring for all the infotainment and now have nothing. Paid for infotainment and now have nothing with no end in sight. Would not buy again because of this. Would sell now but wouldn’t get moneys worth because of it. 2019 HRV not worth it if you want a working radio or car charger or map.

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    Customer ServiceCoverageMaintenanceCommunication

    Reviewed Aug. 5, 2021

    I purchased my 2021 Honda Accord on June 19, 2021 and on June 21, 2021 my transmission went out after 200 miles! I took it into a Honda dealership and was told they would need to replace the transmission, which I was not happy about having a service record on my brand new Honda! I called Honda's customer service on June 22 and let them know the situation and they created a case. I have yet to receive a call back after countless follow ups and voicemails to my case worker! I created a new case on July 14 due to the lack of response and I just received a follow up today 8/5. I have always enjoyed my Honda's but this poor experience has me looking at Toyota going forward. One thing I will not stand for is poor communication and customer service. My case workers voicemail says it may take up to 14 days to respond and that was 45 days ago. Ridiculous!

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    Staff

    Reviewed Aug. 4, 2021

    Dealer says not willing to help due to miles and age?? Since when are Honda’s good for 138,000 miles? That not what I bought it for. I expected at least 200K. I thought they stood for reliability, durability, longevity. Clearly they don’t believe in their own product. We’re Done never another one. Nor can I in good conscience recommend them or their vehicle!!!

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    Punctuality & Speed

    Reviewed July 18, 2021

    I requested for product issue with my Honda Odyssey 2008. I was declined just because the product issue later to service 13-081 bulletin period. This is unfair and no goodwill view to address customer concerns who went thru pain.

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    Reviewed June 28, 2021

    The Honda Service crew on 5244 Dixie Hwy, Louisville KY, 40216, has decided that they don't want to serve my car because I am unattractive in their eyes. They take out their hatred for me out on my car.

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    Customer ServiceCoveragePricePunctuality & SpeedRefunds & PayoutsMaintenanceStaffLoan ProcessRates

    Reviewed June 22, 2021

    3 years ago I bought a used Honda Civic from Honda of Seattle. I am the 2nd owner of the car, it had a clean Carfax, and low miles, 36100 when I bought it. So, for a car like this, I paid a high price, about $12000 after finishing paying my car loan. I recently noticed a coolant leak under my car and a couple of days later I brought it in to Honda of Bellevue for an inspection. A day later they told me that my engine block is cracked and forgot to mention that this is in fact a manufacturer defect, that HONDA admitted and for several times increased the warranty up to 10 years. They insulted me, offering me a $300 cash for the car, or to repair it for about $10000 just for labor - engine not included!

    I contacted Honda corporation and both dealerships here in Seattle area, they are all trying to wash their hands and not admitting to the fact that this is a MANUFACTURING DEFECT! They said, that they don't have maintenance history since I bought it. I bought this car in good faith, from a reputable dealership, thinking that it will serve me for many years if I treat it well, change oil and filters in time, which I DID! But I don't think it's my fault they tried to cut corners to make the car cheaper and then realized that they messed up.

    All 2006 to 2009 Civics are in the position to have this issues at one point. For me it happened at 65k miles for others at 19k. Whatever the mileage, it will ALWAYS BE a MANUFACTURER DEFECT and HONDA should have the decency to warranty every person that bought this car, regardless of mileage and not just for 10 years. So, next time you're thinking to go to a Honda Dealership, to buy a car, thinking they are there for their clients...think twice. They are there to sell you a car, not to support you when you have a problem with it. I'm very disappointed in HONDA's dealership dismissing attitude and lack of care in giving their clients the support they need when needed!

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    Coverage

    Reviewed April 18, 2021

    Honda are terrible at repairing their vehicles for used cars “beware they can replace a secret computer on their cars and changed their information between yours and the used products. So they would need to use a new computer for 2019 and older SUV.

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    Customer ServiceRefunds & PayoutsStaff

    Reviewed April 13, 2021

    I called Honda Care from sticker in window. Roadside service. They got my money, never dispatched anyone to unlock my car. No callback. No confirmation. I was able to find a local officer in Florida to contact local locksmith. Within 5 min my car was unlocked. I was in route with a 7 year old, phone locked in car. Absolutely do not depend on Honda Roadside.

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    Customer Service

    Reviewed April 12, 2021

    Well let me start by saying Honda has been my go-to for many years, 14 Honda automobiles, 10 Honda motorcycles, 6 pieces of Honda outdoor power equipment. I must say though the last 2006 Honda Civic that I purchased with 64K miles has bittered me after having to put a motor in this car for a problem that Honda knew they had but refused to stand behind it. After some minor research I have discovered Honda had a major engine block casting problem between 2006-2009 in the civics. I think a recall would have been a better choice for Honda owners rather than a lousy extended warranty period.

    Honda informed me that I was just out of luck, after all the car does have 64K miles. How much more were you expecting? It was very misfortunate for me as I bought the car privately. What was even sadder is that I am really convinced that the people who sold me this car knew there was a problem, they possibly received the same great customer service from Honda that I did. VERY POOR HONDA MOTOR COMPANY. THE SAYING GOES ONE UPSET CUSTOMER GOES FURTHER THAN ONE HAPPY CUSTOMER!

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    Reviewed April 12, 2021

    Honda have good reputation for their vehicles and they last a long time if you keep them in good condition and make sure that you treat your vehicle well and maintain it. They do run well for the Honda vehicles and the company has been around a long time for the vehicles.

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    Customer ServiceStaff

    Reviewed April 2, 2021

    Now I'm officially freaked out. I bought a 2021 new HR-V from Huntington Honda (NY) and I’m discovering this new car with all this rust. I showed it to two local mechanics who are shocked and confused as to why there is rust underneath the steering column. I also noted the rust underneath my 31-day old 2021 Honda HR-V. Is this normal? And is there missing insulation in the photo next to the steering column? Is that maybe why these models make a horrible annoying noise when driving 35 plus miles an hour? I’m talking about a piercing whistling noise whenever I crack open a window or moon roof, which according to Huntington Honda, the noise appeared in 2 other 2021 HR-Vs they test drove, and I’m supposed to live with this as if it’s normal.

    There’s video of this whistling issue in YouTube regarding a 2018 HR-V. In the comments for that video, you’ll see many other Honda HR-V owners complain about the same issue. Did I buy a lemon? Does Honda make bad cars or does Huntington just sell a batch of badly built Hondas. I'm wondering if the 0% APR was just a ploy so they could get rid of defectively built cars. I bought this new HRV because I wanted a safe vehicle for my family. The purchase was supposed to be such a joyous thing. What a mistake! My entire family is flipping out! What the hell else is wrong w this car?

    Anyone experiencing this with the new Hondas or cars from Huntington Honda? Would I have had a better luck at a different Honda dealer? Should I have bought a Toyota, Nissan, or Hyundai? I'm super stressed about how much I spent on this car, and no one from the dealer is calling me back, responding timely or willing to help me resolve this. BTW, here's the YouTube video of the horrible noise that these Hondas are making. **

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    PriceRates

    Reviewed April 1, 2021

    Do you think you’re getting a good deal when you buy a Honda. It turns out that the way they make their money off he was by nickel and dime and you throughout the ownership experience. The dealers will make money off you with the ridiculous service intervals from the car. The financial services part of Honda will make money off of you from hitting you with all sorts of fees. The cost of ownership of a Honda is much higher than people realize, because the company‘s business model is to sell good cars are reasonable prices, and then screw you for the remainder of your ownership experience. This was my first Honda, and it will be my last. I have since moved on and bought an Audi, and while the upfront cost is higher, the ownership experience is night and day different. I don’t feel like I’m getting screwed over every single interaction I have with the dealer or the company.

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    Verified purchase
    PricePunctuality & SpeedRefunds & Payouts

    Reviewed March 26, 2021

    Bought brand new 2020 Honda goldwing and it stalled slowing down multiple times. Was charged fee to not find a problem that they said to make a case w Honda directly. It stalled again and corporate told me to screw and pay for the diagnostic again. Paid 28000$ for bike and they nickel and dime you over not backing their product.

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    Customer ServiceTechResolutionHonesty & Transparency

    Reviewed Feb. 4, 2021

    I purchased a new 2020 Honda Talon from Nash Motorsport, Mesa, AZ. I purchased the pre-paid service contract and extended warranty. I live in Mesa, Arizona and the vehicle has been ridden in AZ and once in Southern CA. The vehicle has never been in snow, sand dunes or extensive mud. Most of the driving is typical to the Box Canyon area in AZ or Queen Valley; sand roads and routes. Very rarely has LOW gear ever been used except for a few steep hills.

    The transmission would not stay in gear during a hill climb and I turned it into Dealer for service immediately not to cause more damage in November. The vehicle is still there. The warranty customer support is horrible to deal with and no escalation process except open claim. They call you back with same answer. NO escalation process. Honda has out right lied and said the vehicle was driven in a way it was not and the damage was caused by switching back and forth between low and high. This is an out right lie.

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    Sales & MarketingPricePunctuality & SpeedRefunds & PayoutsStaffRates

    Reviewed Jan. 30, 2021

    I leased a 21 passport with my husband last month from Honda. The sales team was great, price was good and team was friendly -unfortunately this car has some issues! I don’t blame the dealer. I blame the maker (Honda). Since we bought the car I have been driving it back and forth to work and with my son. After a car wash one day I had noticed rust behind the wheels. I told my husband about it he said it wasn’t like this when we bought it.

    About week later I started to notice a weird feeling when driving so I gave my husband the car to drive. After him driving it he feels it has some transmission issues. Between that and the rust he was super pissed. He contacted Honda hq and brought it for service. The manager was super helpful and nice my husband said but unfortunately after the visit the rep that came from hq told us the car is normal! I’m sorry rusty/not proper functioning transmission is not normal. I am very unhappy that I do not feel safe to drive this car and now every month I have to pay for something I can’t even get behind the wheel. My husband's friend has the 20 passport. No issues. No rust. No transmission problems. Why is this the issue with the 2021? Issues after a little over a month of ownership not a good look. Awful job Honda!!

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    CoveragePriceRefunds & Payouts

    Reviewed Jan. 22, 2021

    I recently received a recall notice for a new Honda SXS we purchased. The recall was for a safety issue related to the steering joint assembly. They say they will repair it "free of charge". Keep in mind, upon receipt of this notice it is no longer safe to operate the vehicle until an inspection/repair is performed. Thus, rendering the vehicle unusable. The local dealer wants to charge to come pickup the unit or the owner must bring the unit to the dealer for the inspection/repair.

    Due to COVID-19 we decided to go with the first option. However, that's an additional $100-$150 charge from the dealer for a problem that Honda created! Asked American Honda is they would reimburse and they decided to recite the warranty which exempts them from paying for the transportation. Under normal circumstances this would be acceptable, however, due to COVID one would think they would make an exception and do the right thing for a lifelong customer. NOPE! There are simply too many choices out there when it comes to vehicles and too many other companies willing to do the right thing. Honda will never see my business again and I would recommend anyone looking for a Honda to reconsider and go with a more customer oriented organization that would be more deserving of your business.

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    CoverageMaintenanceBilling

    Reviewed Jan. 6, 2021

    My 2019 Honda is at the dealership for a covered warranty repair and my parts to fix it are on back order so I should get a loaner car or rental in the meantime... Wrong! Honda’s policy no rental or loaner car even if the car is under warranty. So don’t buy from Honda! You will be screwed if your car has to stay for an extended period of time for a repair. Mine has been there for more than 30 days and I’m left with a rental car bill.

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    CoverageTechPriceMaintenance

    Reviewed Jan. 1, 2021

    I bought 2018 Honda Accord about a month ago and it already had fuel injector problem! After I took it to a Honda dealership in Burnsville to fit it it stated to smell like gas in my vehicle after they fixed it. I took it back to them and they said, "Keep driving it because we don’t see any leaks." That’s where I went to back to the Brookdale Luther dealership to try and change the car out but they said it past the 5 day grace period. So they connected me with the service people to try and fix the problem but they told me to go back to Burnsville dealership because they're the ones who started the job and they have to finish it otherwise we going to have to charge just to look at it. I also got a extended warranty with Honda.

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    Customer ServicePricePunctuality & SpeedRatesTransparency

    Reviewed Dec. 28, 2020

    This is about Shellharbour City Motors Honda Dealership. ---They even don't know how to do a business--- Okay, on the phone they say car (Honda Civic) is only driven 500 kilometres and comes at $24000 with $500 accessories. They say they can consider bringing it down a bit if meet in person. They say the offer expires on 31st December.

    When you go meet them, they said the car is 1500 kilometres instead of 500 kilometres. They say they cannot bring the price down (firm at $24000, which I think would be okay). But terrible manager says accessories will not be included. (even if the offer is valid until 31st December). If you go few days later, and ask for $24000, they said they cannot sell it at that price. They said they updated the price which is $24990. (wait...didn't you say that offer is valid until 31st December? and I'm making offer on 28th December.) Why wasting time of busy people if you cannot stick to your words and promises? This is enough, I am getting a good offer from Volkswagen and Kia who at least keep their promises.

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    Verified purchase
    Maintenance

    Reviewed Dec. 23, 2020

    I have owned the 2020 Honda Passport for 4 months. It has been in the shop more than I’ve had it, trouble with clunking in drivetrain when backing (not constantly). Previous pulling to the right issues, Break safety light issues, rattle in steering wheel, now stereo speakers on one side going out. Honda won’t back their product, won’t allow dealer to replace parts to try to get it resolved. I don’t trust this vehicle. So disappointed in Honda. Our last pilot lasted 193,000 miles and 13 years I loved it. I should’ve just kept it!

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    Customer ServicePunctuality & SpeedMaintenanceTransparency

    Reviewed Nov. 17, 2020

    Updated on 11/17/2020: I'm not happy with Honda and customer service. They keep brushing me off and just saying, "Oh he has a case number." They don't do anything to fix the problem. I will never buy a car again from Honda. I'm not happy with Honda.

    Original Review: I was shocked when my tire blew out on the road and I had no spare. I have to spend my time and lose of a day of work to wait for the tow truck to come to pick up the car and take to the tire place. And I have to spend money for a tow truck. That in itself is a rip-off. I will be filing a class-action lawsuit against Honda for the inconvenience and safety. Whoever had the same situation please contact me so you can be part of the lawsuit. **

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    Reviewed Sept. 14, 2020

    I have owned many motorcycles since my first in college but I keep going back to Honda. My most recent is the Shadow Sabre and I am very pleased with it. While there are a great deal of motorcycles out there with as good looks and features as my Honda not many that are as reliable. I have been problem-free with all of my Honda bikes over the last 25 years and will stick with them.

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    MaintenanceStaff

    Reviewed Sept. 12, 2020

    I purchased my 2020 Honda CRV and immediately noticed a very loud static buzzing sound coming from my radio every time I drove by a radio or cell antenna tower. It is so loud that I can’t hear what is being said on the talk show. I took my 2020 Honda CRV into the Gunn Honda Service department and they tested the radio along with another new 2020 Honda CRV. Their conclusion was that the radio in all 2020 Honda CRVs makes a loud buzzing static sound when driving by a radio or cell tower. So they said they could not fix the radio and justified their decision by using the disclaimer that says that the radio may experience static noise. Even Honda Corporate refused to help. I have only bought Honda’s and none of the others ever had this problem. I would never have bought this car if they had told me about the radio problem upfront.

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    Punctuality & Speed

    Reviewed Sept. 12, 2020

    I was raised in a Ford family and we rode Honda bikes and three-wheelers because my dad, who was a mechanic until he became a fireman, drove Fords and rode Honda motorcycles. It's all I knew as a kid and years later, after I got married my husband - who raced motocross on a Mako - bought me a Honda ATC. I loved that ride and was completely confident in its safety. So confident that I had no qualms about riding with my toddler son seated in front of me.

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    Punctuality & SpeedMaintenanceStaff

    Reviewed Sept. 11, 2020

    Goes fast, handles well, great torque and breaking. Excellent handling. Did I mention it's fast? Doesn't like to go slow, at low speeds gets kinda jerky. Tons of parts available to dress them up. I highly recommend this brand.

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    MaintenanceTransparency

    Reviewed Sept. 10, 2020

    I have a stock Honda Ruckus. It is a 49cc work horse. From ripping down to the store for beer to loading up the deck with firewood, and driving it into my backyard. I don't think it can be beat! I weigh 175lb and can hit 40mph. It may not be the fastest on the road but it does get the respect of the road. I run premium gas and keep the oil change and any other maintenance up to date. The only con, it does not like to start in the colder months. I was offer a trade for a 125 Kawasaki, NOT A CHANCE!

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    Punctuality & SpeedMaintenance

    Reviewed Sept. 9, 2020

    I've been on Hondas since the late 60's, dirt, trail & blacktop versions. I've had other brands (primarily cruisers), but have been disappointed and have returned home to Honda. After playing in the dirt during my youth I graduated finally to the Wings. Got my first Wing in 1984 right out of the crate. Put over 250K on her and traded her in on a shiny new SEI in 1986. Kept the SEI in pristine condition until a moving company broke her during a military move & purchased a '95 anniversary edition, which I still have today. I've had hog riders tell me she isn't a "real" bike and I've told them that they are correct - she's a Cadillac convertible on 2 wheels.

    Unlike an ultra glide I can be on her with my wife, all day long and at the end of a long day of 400+ miles I can still walk. Three cruisers, all with over 200K miles doing nothing more than typical scheduled maintenance or replacing small parts e.g., tires, brake pads etc. I've known several people that have well over a half-million miles on Wings and are still going strong - figure out how many V-twins you'd go through in that many miles. I've been thinking of trading in the '95 for another new bike, but really do Not like the most recent version of the Wing. I've been on the BMW cruiser and I've got to admit, it really has me thinking of changing. Thirty-five years of loyalty with Wings is hard to shake, but they (Honda) seem intent on taking one of their best lines (Goldwing) and making it into another sports bike. Buy a good used one if you can find one, you'll be very happy you did.

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    Reviewed Sept. 8, 2020

    I also like Suzuki motor cycles for durability but Honda has the comfort hands down. I have Honda cycles since I was a kid and always had great luck with them. I just sold my last one because of health issues that prevent me from riding anymore. If I could have just one it would be a Honda.

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    Customer Service

    Reviewed Sept. 7, 2020

    I ride a Honda 1982 cb900f super sport and I love it. If I was going to purchase a new bike, it will be a Honda because they have the top of everything. Thanks Honda. It’s not hard to get a bike. Just hard to find a good bike. With Honda the door is open and all you have to do is give them a call. No worries????

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    Maintenance

    Reviewed Sept. 6, 2020

    I would recommend Honda for its reliability, durability, minimal repair if regular maintenance is followed. The ride is comfortable, not overly tiring during long trips, have ridden from Chicago to Orlando and returned, I even followed Route 66.

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    PriceRefunds & PayoutsMaintenance

    Reviewed Sept. 5, 2020

    Owned a Harley full dresser for many years. It was fun to ride but maintenance was a bear, constantly repairing, tightening bolts, hard starting so finally parked it and bought a Honda. Rode the Honda for several years then parked it for lengthy time. Eventually pulled it out of the corner, charged the battery, put fuel in it and it took off on the second try. Very little maintenance needed and more than got my money's worth out of it. Eventually sold it moved to the mountains and took up riding horses.

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    PriceStaffRates

    Reviewed Sept. 4, 2020

    Very dependable. Easy to work on. Prices reasonable! Good designed bikes!! Easy to ride with great suspensions! The company is always focused on new innovation! Staying ahead of the competition!! Lots of dealerships throughout the United States so you're never left without a parts outlet while traveling! Great people to work with! The dealerships are always training their employees!

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    PriceRates

    Reviewed Sept. 3, 2020

    Honda is very well made and pricing makes sense. It’s so many times you look at a motorcycle and you wonder how can it costs that much. American made motorcycle is so expensive and it’s offensive to your brain. One could figure the hours it takes the material and still find yourself feeling like this company wants a year's salary or to make a killing off one bike, instead of being fair and selling more.

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    PricePunctuality & SpeedStaff

    Reviewed Sept. 2, 2020

    Engineering top notch, quality control excellent, super reliable, easy to ride. Great gas mileage stability at high speed, easy service, easy starting low cost operation. Available parts world wide. Many available aftermarket accessories.

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    PriceMaintenanceStaff

    Reviewed Sept. 1, 2020

    Love the Honda engine and ergonomics of the rider position. Replacement parts are very costly, but the quality of the build is outstanding. Overall a very reliable bike. Honda offers many models, but they will only sell them if the volume is sufficient. For example, the Honda ST 1300 is no longer sold in the United States but it is in Europe.

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    Reviewed Aug. 31, 2020

    I love Honda. I been riding on them since I was a teenager. I'm a lot older now and have rode different models. All are great. I have a lot of friends that ride Harleys and I love them too but My hondas are reliable. I ride mine alongside my Harley riders and go on toy runs, poker runs etc and Yes I'm cruising along on my golden wing. Love it. Comfort and never ever has it left me on the side of the road or never broke down. My harley rider buddies can't steal that? Lol. Just Saying!

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    Customer ServiceMaintenance

    Reviewed Aug. 30, 2020

    This is on a Gold Wing. It is very reliable and most economical in maintenance. It is also the most comfortable bike on the market. It has more conveniences than any other bike on the market at this time.

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    Customer ServiceCoverageTechSales & MarketingPunctuality & SpeedStaff

    Reviewed Aug. 3, 2020

    Actually, this is the worst ever place to purchase your car, I would like to share my experience about old bridge Honda Rt 9 NJ, I purchased my Pilot 2020 EXL with a problem in the windshield and when I realized, that issue within 48 hours I called the Honda dealer, and they asked me to go back for check, when I went back for checking with the Sales manager Jason **, he wasn’t professional at all and he asked me to wait, then another person came out which is Peter ** and he came to us while eating an ice cream, which is unrespectful way to treated your customers. Me and my wife was surprised from that attitude of Honda Old Bridge.

    I left the dealer with 2 recall on my new 48 hours Pilot 2020 and no one even care, at the end Peter he still eating his ice cream and told me, "Just leave your address and we will get someone to you tomorrow," for fixing my windshield, however on my way back to home, Jason ** called me and said, "Forget about it<<<< Nobody will come to you tomorrow for fixing your car"!!!! So I called the corporate office to get a solution, but I think that I did purchase my car from unprofessional company, I really feel bad, as Toyota is more care about the customers, and I really blaming myself.

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    Customer ServiceContract & TermsCoveragePriceMaintenanceTimeliness

    Reviewed July 11, 2020

    My name is Jose **. 2 weeks ago I took my Honda Civic to the Honda dealership to fix my 2 recalls On my airbags. Also had my AC fixed because it was not turning on, they told me it was gonna cost me a little over $500 To get it fixed. I said go ahead fix it, same day I called the dealership that car was overheating and shutting off after they did work on it, they completely denied it that they only touched the AC but I have proof from other repair shops there was nothing wrong with my car, I took my car for one thing, I don’t know what they did, it damaged another thing, now they say is a bad battery, a bad alternator and a bad AC compressor, but that’s not what they told me at first when I took my car to have my AC fixed, what can I do?

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    Sales & MarketingPrice

    Reviewed July 7, 2020

    They started using a new AC system that is faulty and costs $500 just for a recharge and of course no one on the planet has the machine to work on it but the dealership. The car is great otherwise. Honda really let me down by simply creating a problem to make more money for service after the sale.

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    Reviewed June 29, 2020

    I bought a outboard motor from the Honda official website. When I queried my order the receptionist said that I was the 20th person today and basically it’s been hacked numerous times over 2 yrs so I must take it up with the bank yet the bank can’t do anything so now I have no boat motor and no money to get one. Absolutely disgusted by Honda!!!!

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    Contract & TermsPriceRefunds & Payouts

    Reviewed June 25, 2020

    Replaced battery 3 times in 2 years due to, in their words, "not driving it enough"! What a load of garbage. Then charged me for the battery and a "diagnostic" fee. I have E mailed numerous Honda officials to no avail. Offered a Honda gift card which is worthless as I am trading the car in for an American car due to all these problems. You have been warned!

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    Customer Service

    Reviewed May 31, 2020

    I was a Honda owner for over 20 years and always liked Honda. Generally they are good cars, but if you do have an issue, the customer service is the absolute worst. I have proof of trying to call customer service many times with no return call. It’s impossible to get a number for someone “higher up”. So I tried emailing and again can prove that not one person would respond to my emails. My email got the automatic response that someone would be in touch within 48 business hours, but I never heard back from anyone from Honda, despite trying to call and email every 2 months. I finally gave up, bought a Mazda, and never looked back.

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    Customer ServiceCoverage

    Reviewed April 14, 2020

    I bought a 2011 Pilot Brand new and right now it has only 44,000 miles. I keep having problems with engine light blinking plus VSA on at the same time. I called Honda and they will not fix it because it is no longer under warranty.

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    Verified purchase
    Maintenance

    Reviewed March 10, 2020

    Just bought a 2020 Honda Rtl Rideline. Love everything about it except there is a whistling wind noise coming in from the front windshield and door almost like your window is not closed all the way. Honda kept the vehicle for 3 days and could not find the problem. Contacted the area case manager and his answer was that there is nothing they could do because that is how the vehicle is made. Just because that is how the vehicle is made doesn't make it right. There is definitely a defect that is causing the noise to come into the vehicle while driving on the highway.

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    Price

    Reviewed March 5, 2020

    I bought a brand new 2013 Honda CRV in Feb. 2013. I have spent a total of $11943.74 to date on my vehicle in just 7 years. That’s an average of $1706.25 annually. That’s got to be wayyyy above average. There are 255,000kms on the vehicle, mostly all highway. This doesn’t include cost for tires over that 7 years. Most of this has also been at the dealership; most people tend to agree that that’s my problem; stay away from the dealers, they say. I highly doubt I’ll buy another Honda.

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    Reviewed Feb. 28, 2020

    1. Only had car 3 months
    2. Warning sensors in complete failure intermittently. Dealership cannot find problem.

    3. Complete AC system ($3,000 job) had to be replaced after 4k miles.

    Cannot imagine what this car will be like after 3 years/36k miles...

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    Customer ServicePriceMaintenanceStaffTimeliness

    Reviewed Feb. 6, 2020

    My issue is my 2013 Honda CRV I financed 3years ago. Vehicle has been stalling and throwing all kinds of codes out there. Almost put 2000 into it just getting it towed. Car stalled in middle of busy street, I almost got hit. I took it to my local PEP Boys and they did 500 worth of work to it, stopped the next day. I took it back to pep boys and they kept it for 3days. And said they didn't have technology to fix what was wrong with it. I got it towed to my dealership where I financed and the symptoms got worse. More codes, misfires, spluttering, stalling, shaking. Hill-Kelly Dodge my dealer said to have it towed to my manufacturer which is Honda. My vehicle has been there for days, the advisor called day2 and said all it needed was gas. I said, "Really I keep gas in my car." She also said it was driving good. I refused to pick up. I told her this has been going on for years. She kept it and said they would just run it and see if anything happens.

    Eventually it did. It started throwing codes again and misfiring. So she said they would work on it and hopefully see what they could find. I called honda corporation and email twice. Representatives were horrible. Its was, "What do you want us to do about this problem." I said, "Your company made the car. This is a big safety issue." The representative just started talking about random stuff. I was very dissatisfied with the customer service there. I really wanna get a case started against this company. I will never buy another honda vehicle about this.

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    PriceMaintenance

    Reviewed Jan. 21, 2020

    I traded in my Dodge Challenger for a brave new 2019 Honda Civic sport due to commuting. Don’t waste your money, the car is made of plastic, you lean on it or even knock something lightly against it you will have a dent. For a $26,000 car. The sensor system is piece of **! Lights come on for no reason, I take it to Honda and they want to charge hundreds of dollars to fix problems that I did not cause as I keep the maintenance and upkeep on the car up. The tires are **! I’ve had my car for 3 months and have had 3 issues with my tires. I’ve never had issues with cars until this nightmare. Don’t purchase a 2019 Honda!

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    CoverageStaff

    Reviewed Jan. 14, 2020

    I bought a new car Honda HR-V 2018 at Honda auto plaza mall (Nostrand avenue in Brooklyn). I don't know that is going on but this car has been giving me so much problem. This car stopped with me in the middle of road. Sometime the steering wheel just locked when I am driving and the dash just went black. I brought it to Honda but nothing got done cause it is still giving me the same problem. They want me to keep driving it like that cause they cannot figure out the issue. I left the car with them until they can fix it. If you love yourself and your family do not buy this car. I cannot keep risking my life and the life of my family driving that car. I could understand if I bought a used car but I bought a new car. Hope this review will help you in your decision. Please see video.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed Jan. 6, 2020

    Went local and after 3 mo. they could not relate issue to area rep. Call for roadside assistance after car died. Seven thousand miles on odometer. Waited 4 min. For assistance then needed ID #. Find that in the dark. Called back. Waited 5 min. Got someone I couldn’t understand. Ask her to repeat and she hung up. She did not call back. This was your -Roadside Assistance??? I’d

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    Customer ServiceMaintenance

    Reviewed Jan. 4, 2020

    I bought a 2020 Honda Pilot Black Edition. The electrical is crackling. The entertainment system (phone Bluetooth and radio) don’t work properly. Loud crackling in the windshield when driving. Honda does not know how to fix the problem. Also seen in new Passports. The dealership is trouble shooting on my car and had the vehicle 3 weeks. Buyer beware!

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    Punctuality & Speed

    Reviewed Dec. 15, 2019

    The car is under powered, electrically and gas horse power. They could and should have done better, that's why the car is not selling. Additionally, if it is raining and you get caught in it the car does weird unpredictable things, clunking along and lose power. Couple days later it was fine again. Now Chevrolet came out with a Corvette C8, looks like what an NSX should have been, even has a Targa top. I should have waited.

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    PriceReliability

    Reviewed Dec. 13, 2019

    Always had Hondas. We love their reliability. Wish the Pilot was less expensive, that's a favorite. Had a Pilot for years but I had to retire it. We now have a Civic and an Accord. Only problem with the 2016 Civic was the air conditioning but Honda is reimbursing customers for this.

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    Reviewed Dec. 11, 2019

    We have 2013 Honda EL. Nice vehicle but noisy on the road from wind noise and lack of insulation in cargo area. Good fuel economy but short on power going up hills and mountains. Seats are leather and good passenger leg room in front and rear seating.

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    ReliabilityEase of Use

    Reviewed Dec. 8, 2019

    The Honda Acura is ergonomically superior to other vehicles I have owned. It is very user friendly in its location of buttons for cruise control, lights, and dashboard. Comfy and roomy seats. Gas consumption is very satisfactory. Great pick up and braking. It is a very reliable vehicle and have had no major repairs needed.

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    Reviewed Dec. 7, 2019

    My family and I have owned several Hondas. I have only had minor issues with my Honda. I have never had to put a lot of money in it to fix it. These cars just seem to last a lot of years and miles. I've had other vehicles that didn't last as long as my Hondas. In all they are very good vehicles.

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    Reviewed Dec. 6, 2019

    After many years of not owning or riding a motorcycle I recently purchased the Honda Rebel 500. I am more than pleased with the quality, innovation and affordability. Thanks Honda for your fantastic bike.

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    Coverage

    Reviewed Dec. 6, 2019

    I brought my leased HRV -- 21,000 miles and under warranty—into Ocean Honda, Ventura, CA. The airbag light had come on. I was told it was rodent damage. The repair is not covered under warranty and the charge is $2,200! This is exploitation! A simple google search shows that since Honda and Toyota changed to soy-based materials, rodent damage has increased exponentially. Honda is not standing by their manufacturing decisions. I did not make the choice of materials to protect the very critical electrical system, Honda did. I feel so taken advantage of; I don't feel as if I can trust Honda ever again. Honda put out a statement that their solution is the rodent tape - ha!

    I called to see about buying a roll and the charge from Honda is $79! And how am I, an elderly person, going to wrap the car’s electrical wiring myself! That is outrageous. Not only is Honda not fixing the problem under warranty but is charging me outrageous prices to repair and prevent further problems. This is simply not acceptable when consumers have other choices in the market. I will not be silent about this issue and I hope others who find themselves in this position also voice their experiences and frustration. Honda was once considered a prestigious car maker. This is oh so disappointing and frustrating. If I could afford this expense, I would have a larger car and purchased, not leased. This is something like 10 lease payment for me to repair, no fault of my own. I live in a suburb, not out in the rural countryside. This is exploitative to say the least. Honda needs to step up and stand behind their product.

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    Reviewed Dec. 6, 2019

    Car is perfect for people who cannot afford large car repair bills. Even after 11 years of owning this car it still looks good! It was purchased in May 2010 and although I am ready for a new car, it is because I want change nothing else.

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    Reviewed Dec. 5, 2019

    Excellent vehicle, great value, great resale, longevity. Features like folding back seats, secure trunk in the bed, performance, safety features, wide body, comfy front seats. Drives like a large sedan.

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    PriceStaffReliability

    Reviewed Dec. 1, 2019

    I was not a Honda person until I started researching them and found that everyone who had one had none to rarely any problems with them. In addition to their reliability, their fuel economy is very good and they hold their value if maintained and taken care of. There are vehicles that are more comfortable but if they are sitting in a repair shop draining your bank account and are unreliable as transportation offsets the difference in comfort. I have owned many new vehicles and the most expensive one (a Cadillac STS) is the worst ever for reliability and our Honda CRV has been the best with ZERO problems ever.

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    Punctuality & Speed

    Reviewed Nov. 30, 2019

    Honda is a great car, but it lags behind many other SUVs in the area of safety. My 2019 has some safety features but they are unpredictable and touchy. I am reluctant to use them, for example, the speed control does not pickup the car in front of you until very late, scary! It also does not have pedestrians detection in front.

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    Customer ServiceStaff

    Reviewed Nov. 15, 2019

    I purchased a 2019 NEW Honda HRV Touring in January 2019. I returned it the same day because the backup camera screen and voice commands were not working properly. The main touchscreen unit was replaced. Since January, the screen has been replaced again (total of 3 units), the microphone, and the Hands Free Link module have all been replaced within 10 months. After 30 days total at the dealership for repairs and four attempts I opened a claim with Honda for the Buy Back Program. Now after an additional two trips to the dealership to diagnose my vehicle's problem including a diagnosis by the Field Service engineer, my claim has been denied. My vehicle still has the exact same problems that it had on the day I bought it.

    I was told by Honda that there was a well known software problem with my car. Honda was aware and working on a fix. My claim rep could not give me a estimated date for the fix (told me to check every month at the dealership to see if the "fix" was available) and she could not guarantee the "fix" would fix my car. She could not give me a reason why the dealership didn't know about the "known problem" and her answer for why parts were being replaced was that it was simply done as a courtesy to me. Yet, as a courtesy Honda would not buy back my car. The claim rep would not give me a written denial. She stated, "It is Honda's policy to not provide any information in writing about your claim, only to give you the claim number."

    On the SAME day I was being told all of the information from the Honda claim rep the FSE told the dealership that the problem was a frayed USB cord he saw laying in my car. Not plugged in, not in use, just laying in the car. His suggestion was to not use the cord and see how things go. I have never had an issue with Apple Carplay not working. What I have repeated had problems with is not even an option when the cord is in use. The dealership duplicated the problem without any cords being plugged in. Now I have a 10 month old car that has options I am paying for, but do not work. The options may never work. I guarantee this. I will NEVER buy another Honda vehicle. I will never recommend Honda vehicles. I hope this review helps someone decide NOT to purchase a Honda.

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    Reviewed Nov. 3, 2019

    If Honda has Hancock tires on it don’t buy it unless they put a better tire on it! I’ll never have a set of Hancock tires, Honda nor Hancock tires will honor the warranty! I’ve have interior noise since I purchased the car, finally Brannon Honda told me it was cheap tires and wanted to sell me a $1100 set of tires. My tires have what you call CUPS and caused by not rotating usually. Not in my case because Brannon Honda was supposed to rotate the tires.

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    Customer ServiceInstallation & Setup

    Reviewed Oct. 29, 2019

    I have purchased several Honda cars over the years only to find, in 2019, how far Honda has fallen from its benchmark. I will never buy another Honda automobile. I had the great misfortune of choosing a dealership in Racine, Wisconsin (Racine Honda) to buy a 2019 Honda CRV. When I arrived to take delivery, I noticed that several of the options I had ordered were either not installed or not installed properly. When I pointed this out to the salesman and expressed my displeasure (sincerely but in a business-like manner), the salesman simply walked away from me and did not return. Neither did anyone else and, after ten minutes, I left the dealership.

    On my way home from this unbelievable experience, I called the dealership manager and expressed my displeasure with the salesman. Incredibly, the manager hung the phone up on me. The message was obvious: Mr. Customer, we got your money, now get out of here. With the dealership showing no regard for my problem, I called Honda corporate. Amazingly, Honda corporate would take no action to address my concerns. In short, Honda corporate told me that they created a file in regard to my problem, but that no action would be taken to resolve my concerns.

    When you make your important decision on how to spend your hard-earned money, I suggest you remember this experience. Honda will be only too happy to take your money, but as my experience relates, do not expect this company to come to your aid should you have an experience of the kind described here. Absolutely shameful!

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    Customer ServicePricePunctuality & SpeedStaffReliability

    Reviewed Oct. 25, 2019

    I would give ZERO stars but the system wouldn't let me!!!! We WERE a loyal Honda customer until recently. We have had 5 Honda vehicles over the last 20+years and now will no longer buy them again because of a customer service rep. We were having issues with our Minivan (died on the side of the road) and brought it in for a $900 repair. Two weeks later, the same issue happened again. At that time we were told there was a recall issued for Piston rings on cylinders 1-4, which we were unaware of, so we brought it to the dealer. The dealer told us the recall expired 13mths ago so they can't do the work. The svc mgr told us to contact Honda and they may be able to work with us.

    My husband called and spoke to a rep there who was the worst customer service person we have ever dealt with. She basically told us that Honda sent out 1 warranty letter and because it expired won't do anything for us. My husband explained we never received this letter but she didn't care. He explained we were told Honda would work with us and she said Honda won't work with us, it's not their problem anymore. She would not listen to what we had to say, what happened to us due to a defective product in their vehicle or at least try to work with us in any way. She just stated the recall expired.

    My husband told her that our experience in dealing with her in "Customer Service" was the worst experience and he would NEVER buy a Honda again. She didn't care and just got off the phone. My husband called back later that afternoon and spoke with a dif rep to complain about our horrible interaction with the previous rep and she apologized and stated she will have the case looked over again for a second review.

    The next day my husband was called by the very person he complained about and interrogated about the previous makes and models of Hondas we have had in the past. He said he was told he wouldn't have to talk to her again and there was another case manager handling our case and she said "no, this is my territory and I'm the rep". He then asked for her supervisor 5 times and was told "NO, you can't speak to them." He told her we spoke to a dif rep and she said someone will review our case with a different set of eyes and she said we shouldn't have been told that because Honda doesn't do that. She gathered the rest of the info that she needed and left it at that. She said we MAY hear from someone up to 48hrs but she doubts it.

    Once again, we were not looking to get anything for free. Honda put a defective product out there and we drove it around without knowing of the lingering hazard. They washed their hands of the problem because they did their due diligence and sent out 1 letter. We never saw it and I know that's not their problem, it is ours. We did get stranded because of that issue, we spent $900 because of their issue. We have to spend $3500 because of their issue. The car is not even worth that. So we are out a vehicle. My husband is a retired Police Officer who was injured on the job which ultimately ended his career-he was hit by a drunk driver going 91 miles per hour. We have a limited income and now are out a vehicle because we didn't see a letter.

    When we told the original rep all this information, she could care less and all she stated was that the recall expired. We told her we would never buy Honda again-she couldn't have cared less. So...sorry Honda. You are losing a loyal customer because of your customer svc rep and their lack of compassion and understanding. You are losing a loyal customer because of your lack of standing by your product and having a family drive around in a defective vehicle that put us at harms way.

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    Sales & MarketingPriceStaff

    Reviewed Oct. 22, 2019

    Sales department uses delay tactics to go through the process of purchasing a vehicle. Finance department tries to fiddle with numbers and charge for items that are optional...which they don't tell you until the very end, (e.g. 300 insurance fee, which is really an optional documentation fee). Service department confirms issues but does nothing about them. They lie about what was done or not done and use subjective tests to say that nothing is wrong even though a documented 3rd party assessment indicates otherwise. Do not recommend purchasing or servicing a vehicle from Richmond Honda in BC.

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    Customer ServicePriceStaff

    Reviewed Oct. 9, 2019

    I purchased this 2016 Honda pilot certified has powertrain warranty till 2021or 100k. My wife and 3 kids broke down in Canada Sudbury Ontario. I am from Michigan, the vehicle was broken in the middle of nowhere with no phone signal. Thanks god the kids and wife were safe after all, but the very bad experience starts. Towed it to Palladino Honda dealer in Sudbury. Took them 1 week to say that we need a new engine but I can not repair it because it is an American vehicle.

    I called honda, honda care, my honda dealer. They did not help with anything. After 4 weeks I had to tow my car from them to Southfield Tamaroff honda to get the car repair. Eventually they repaired the car with replicating just the short block of the engine even the rod bearing was broken and metal shaving was all over the engine (car was not washed, no loaner offered, no alignment, bottom screws and push pins missing). Not understanding why they did not change complete engine.

    It cost me over $2200 to tow it back here and rent the car for my wife, not mentioned all the headache calling every day the honda dealer in Canada and honda customer service where nobody helped even the car was certified and had an extended warranty through honda care. All I wanted is to get refund for the expenses, but no one want to step out and do it (sorry and sorry we understand all these ** answers). Very bad experience, I will never buy a honda again even though I trusted the engineering before no anymore, stay away from honda….

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    Contract & TermsStaff

    Reviewed Sept. 30, 2019

    I plan to buy out a lease and was informed by the dealer that Honda Canada requires a safety inspection and I have to pay for the inspection. My question is why the customer is responsible to pay. I think Honda Canada is the party who are suppose to make sure the vehicle is safe when selling to people. I called Honda Canada. The representative did not have a good reason except saying repeated that the dealer has advised me correctly and it is in the contract. I describe the representative acted somewhat professional, but definitely not friendly.

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    Customer ServiceOnline & AppStaff

    Reviewed Sept. 27, 2019

    This email regards a horrible customer service experience I have had with Honda. I have had a problem with my 2017 Hatch - the center console randomly begins a series of beeps (beep-beep-beep) and throws my iPhone, especially the navigation system, off of the system. I have video recorded the problem happening and taken it to my dealer and another dealer on 4 occasions. They cannot replicate the problem.

    I called Honda USA to seek additional help. My case was given to a case manager - LUIS - who argued with me, made me cry on every phone conversation, even angered my even-tempered husband. I am seeking help with this problem and all I got was verbal abuse. When I asked to speak to a manager or another agent, I was told by LUIS that I could only speak with him. This one experience - this one experience alone - has decided me that Honda is not the company for me. You seem not to care about a problem that I am sure with time will end up in some sort of recall situation - I simply can't imagine that my car is the only one having this problem. If your customer service is so uncaring and apathetic, then I simply can't be a part of this company.

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    Installation & Setup

    Reviewed Sept. 19, 2019

    My Honda car had a problem with Motor Assembly. I checked the company website, and placed an order underlying the company's suggestion. After more than one-month waiting, I received the product, but found it was not the right part and could not be used. I immediately asked to return and the product was not trying to install and in the same shipping box. But the company replied me "Nothing's wrong with our company; Honda has the right to say what they will and will not accept as a return. And motors and electrical items cannot be returned, whether or not they're opened. We do make this clear on our Return Policies". I strongly recommend avoiding this type of company when you place an order online!

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    Customer Service

    Reviewed Sept. 11, 2019

    From the beginning of my lease of the Honda Clarity fuel cell car, I had problem with the car controller board. Then, the fuel tank problem had my car towed to their Torrance, CA. location for replacement due to unavailability of the service and hydrogen fuel. Then, the water pump corrosion recall to replace the water pump. Then, the True Zero hydrogen fuel cell producer depot caught on fire and their trucks were caught on fire. There's no hydrogen fuel and the long delay in getting the inspections and permit to re-open the True Zero hydrogen plant.

    Meanwhile, the consumers face horrendous problems getting through to Honda Customer service to respond to deal with the rental car situation. A lot of time burden spent by consumers like myself to get Honda to help by providing temporary rental car. Honda customer service keep telling customers to wait for their case managers to call back if you can even get through to them. Honda Clarity fuel cell lessees are paying a high monthly leasing fees to Honda and not being able to drive the car and compounded by their horrible customer service and red-tape to make consumers bear the burden of time and costs. This doesn't happen with Toyota and Hyundai fuel cell vehicles when I talked to their customers. If there's a zero rating, I would rate it zero.

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    Customer ServiceSales & MarketingPriceStaff

    Reviewed Aug. 29, 2019

    I have a 2014 Honda Accord EX - current MILEAGE 38,000 miles. First let me review the product. My first experience has been with the XM radio antenna. The radio antenna is no longer working. The antenna went bad at 25,000 miles and after a Honda diagnostic, it is close to $350 repair. Ridiculous!!! Second, my display screen for my radio as well as special features and safety precautions randomly does not display when started. That has been an intermediate problem so I have not been able to diagnose. Finally and the last straw, my starter needs to be replaced in my car with only 38,000 miles. What??? I thought Honda are suppose to be reliable. It is going to cost me nearly $700 to replace the starter. This is ridiculous and the quality of my Honda product has not meet my minimal expectations.

    Now let me tell you about the horrid customer service I received at three different levels of this problem. First I contacted my local dealer, Heather Cannon Honda in Ponca City OK, for a diagnosis of the starting problem. After waiting for my car, that has been diagnosed for six hours now, there was absolutely no paperwork ready or prepared for me when I got there. After watching the guy circle around three times, I was again irritated with Honda. Long story short, the owner called me a left a hateful and extremely rude message in my phone. I will no longer step foot in that dealership, so now I have to travel a total of four hours to the dealership where I purchased the new Honda. So I called Battison Honda in Oklahoma City. After explaining my situation with a service assistant, he told me it was above his pay grade and couldn’t help me.

    Just to let you know, I told him that at the beginning of the conversation I wanted to speak to the service manager, he refused. What I was asking for was an acknowledgment that they would replace my starter at the same quote price as the Ponca location. I also asked for some considerations on the repair costs because I feel that a new starter, antenna and display at 38,000 is excessive and a company who believed in their products would support their loyal customers. The is not my first Honda but it will be my last. Now the service assistant told he that he would return my call or the service manager would return my call. That was over 48 hours ago and I have heard nothing from Battison Honda in OKC. Now it is the Thursday before a holiday weekend and I have no car. I sure all these people at Honda a car that works, so they don’t care.

    During this time, I had sent a customer concern to Honda Motor Company. They said it was out of warranty and too bad, basically. I resent a response and someone from American Honda Motor Company was suppose to get back to me. Someone actually called and ironically enough, I was outside receiving my car from the tow truck it was attached to to get it home because it wouldn’t start. I returned her call immediately and have not received a call back. That was over 24 hours ago. The Honda tech's name was Belinda and her ext is **. That is just for the Honda people’s info to follow up this string of horrid customer service practices. I am on a limited income and some consideration for the poor quality product I purchased would be very helpful. However, I can’t get anyone to even contact me back. All I can do is refuse to buy another Honda and tell others of my experience and hope they can make a more informed consumer choice.

    I do know the ugly manner in which Heather Cannon Honda of Ponca City OK has handled a customer has lost at least one Honda sale for her. (Not mine, another who I allowed to hear her message.) I am so unhappy with this Honda and Honda customer service that I hope this costs them a few more sales. Maybe then, they will make customer service a priority.

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    Customer ServicePunctuality & Speed

    Reviewed Aug. 29, 2019

    I am very disappointed with roadside assistance. We waited over two hours and they never showed up. My husband and I were stranded and we called roadside assistance. After waiting for an hour we called again and they said they would be with us shortly. 40 minutes later we called again and they said 12 minutes away. 30 minutes later we tried calling again and they were rude and put us on hold. Thank God a nice couple driving by helped us out and then we were finally on our way home.

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    Customer ServiceStaff

    Reviewed Aug. 27, 2019

    I dropped my Honda off for warranty repair work on August 22, 2019. The warranty company approved the work to be done on the same day. I called the service advisor Georgiann. She did not answer. I called to speak to a supervisor to see when will my car be ready. No answer. No callback. I called today, August 26, 2019 and Georgiann advised me that my car would be ready for pick up August 27, 2019. I did not receive a call. I called and was on hold with Melissa for 30 minutes. I drove up to the dealer and asked, "Where is my car?" and nobody knew where it was. It took 20 minutes for them to find it. Deante ** was very rude and uncaring, Scott ** the Manager did not move out of his seat to help. They both were uncaring and did not try to rectify the problem.

    My car was there for 5 days, they never ordered the parts and the manager, supervisor or advisor did not contact me to tell me what the status was. I have been buying cars from Motor Cars Honda for over 16 years and we have been getting our car service there for over 20 years and never have we received such poor service, uncaring and could care less about customer loyalty. Sincerely, A unhappy customer.

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    Customer ServiceCoverageStaff

    Reviewed Aug. 23, 2019

    Beyond dissatisfied with horrible paint quality and worse customer service from Honda USA. I am awaiting a reply from consumer affairs with regards to my wife's 2014 Honda Accord, purchased new from Jim Coleman Honda in Clarksville, Maryland. My wife purchased the vehicle, along with an extended paint protection warranty (to protect the paint finish against premature wear, rust, staining, etc.), which covers the vehicle for 7 years from the date of purchase.

    In the past 6 months, we have taken note that the factory paint finish has begun to shrink and peel back from the rear window glass along the surrounding body panels. We notified the dealership, and they advised that there is a known factory defect with vehicles finished in Pearl White (my wife's paint color) and dark metallic blue, where this pattern has been observed. There are countless accounts of this paint defect online. Some representative web posts are linked below; There are many more...

    https://www.carcomplaints.com/Honda/Accord/2014/body_paint/inferior_paint_and_clear_coat.shtml
    https://www.carcomplaints.com/Honda/Accord/2014/body_paint/paint_peeling.shtml
    https://www.autobody-review.com/blog/what-is-happening-to-my-honda-paint-problems
    https://www.driveaccord.net/threads/paint-peeling-away-pics-included.544831/?fbclid=IwAR0rabgCs3mFj6yijicnLY4m2v_v00HGgNbyD2Fu898TA-kGuy_QDaT3qo0

    https://www.youtube.com/watch?v=SE3HLhHYh0w

    There is even an entire Facebook group dedicated to raising awareness and seeking remediation to this obvious manufacturer's defect: https://www.facebook.com/groups/389497225179056/. The dealer advised that they believed this to be a factory defect, and not a warranty issue and reached out to Honda, USA on our behalf. We were advised that resolution was reached with Honda, USA and they agreed to pay on a 90/10 basis (90% of the repair costs would be paid by Honda; we would be responsible for 10%) and we were asked to bring the vehicle in to a Honda Certified Repair Facility (Chandler's Collision Center in Columbia, MD).

    We brought the vehicle in to the recommended shop, and while we were able to obtain a repair estimate, the shop adjuster began scraping at the paint (causing further damage) which left an extremely unpleasant feeling about the shop. When we asked to see samples of paint work they had completed, the adjuster showed me 2 vehicles on the lot -- each one worse than the previous in terms of color match, paint texture and body work quality. Further, we were advised that Honda would not stand behind this shop's work, despite telling us that this was their shop of preference, deferring any quality issues with the repair to the repair facility policies.

    We advised Jim Coleman Honda of our desire to have the repair performed at another facility that we had located (also Honda Certified): Subway Auto Body in Gambrills, MD. We had the opportunity to meet with this shop manager/owner who was very understanding of the nature of the repairs needed, the process needed to repair correctly and warrantied workmanship integrity. We asked about having the repair performed at this facility instead, and were advised that Jim Coleman would look into this with Honda and get back to us.

    Weeks went by without any feedback despite numerous calls to both Honda and Jim Coleman, and finally I escalated the issue with Honda, USA. I received a call-back from Honda advising that we took too long to schedule the repair, and therefore they were no longer accepting responsibility. The Honda representative would not allow me to get a word in edgewise, despite pleading with them that the reason the repair was not scheduled was due to a lack of response in how to proceed on their end. They refused to listen, vulgarities were exchanged, and they refuse to address this matter. Subsequent calls into Honda, and we are seemingly black-listed from speaking with a representative.

    Bottom line, we have email traffic assuring us that the repair would be covered at a 90/10 split, numerous inquiries on how to proceed that went unanswered, and now we are left with a nearly $2,500 repair bill for a factory defect. The shop owner at Subway has also attempted to reach out to Honda on our behalf and they won't even return a phone call -- mind you this shop pays annual fees to remain an accredited Honda Repair facility, so this says a great deal for Honda, USA in general. Since the time when we first notified Honda of the issue, the damage has spread to the full surround of the rear glass and is continually growing larger. It is despicable that Honda refuses to accept responsibility and worse that their lack of customer service follow through has only delayed remediation.

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    Verified purchase
    Customer ServiceCoverageStaff

    Reviewed Aug. 13, 2019

    Honda fuel door: 2017 Honda Ridgeline. There is an outside door with weatherstripping, however, dust can get between the door and the capless filler opening and then on into the hose leading to the cannister. There is a flap at the end of the hose going to the tank, and there is another flap inside at the top of the hose. Between the two flaps, there is a small hole at the bottom of the filler neck, approximately 1/4" by 3/8". Dust can get between these two flaps and be sucked into the hose leading to the canister, eventually plugging it and setting the error code. This is a design error for a pickup which is advertised for use on dirt, mud, and snow. Though there is weatherstripping on the outside door, there are two small drainage holes inside the door. These two holes empty just ahead of the rear wheel. Dust can enter either through the outside door seal or through the drainage holes.

    At the least, there should not have been a hole between the two flaps without some type of filter, allowing dust to collect just in front of the second flap and be sucked into the cannister. Though one could clean the outside flap before filling the tank, that is not possible between the two flaps, and while driving dust can be sucked into the line going to the canister. I think Honda should pay to have the line cleaned and the canister changed if necessary.

    History: At about 18,000 miles the check engine light came on, emissions problem. I took the pickup to Mistlin Honda in Modesto, CA, on November 13, 2018. Their report was that the car was dirty underneath, reset the computer and told me it would not happen again. The check engine light came on again at about 23,000 miles. I took the pickup in again on May 28, 2019. That time I was told there was dust in the system and it was not covered under warranty.

    I called Honda at 1-800-999-1009 and spoke with a rep who assigned the call to case #** and was referred to Lovette, same number, Ext **. She called me back on August 1st and after I explained the issue to her, told me to call Dennis **, Service Manager at Mistlin Honda, 549-5000, Ext **. She said he would be able to agree that the problem should be covered under warranty. Dennis told me he was not authorized to do such a thing and I would have to talk to someone at Honda to authorize such a repair.

    I called her back to tell her that Dennis told me he can’t do that. I left a message; since then I have called three times but she never returned my calls. Called Aug. 9 and got another rep who was of no help. Said a case manager will call me within three working days. Old case manager, Lovette finally called back and told me, essentially, tough. Last Honda I’ll ever buy. Have a Subaru with over 200,000 miles, same environment and no problems. Ready to replace it – will be with another Subaru.

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    Online & AppStaff

    Reviewed Aug. 12, 2019

    I would highly advise against ever purchasing a Honda vehicle as they have very sketchy lease turn in practices. My husband (a former Honda technician) and I turned in our 2 vehicles with the intent of purchasing 2 new Honda's, however they did not have any good deals going on so we chose to go with another brand. A month after turning our vehicles in we received a letter stating we owe close to 400 dollars for what I would consider to be normal wear and tear on my husband's vehicle (one small dent on one of the doors, a small tear in the floor under the accelerator and a small crack in the windshield which had just been replaced a few month prior, and had they told us this we could have gotten it fixed free through our insurance.) Our person who sold us our new vehicles told us they are pissed because we didn't purchase Hondas again, oh well we would have if they were more willing to make a deal!

    Apparently on their website somewhere it says in fine print that before turning your vehicle in you can have your own inspection done. Who in their right mind would think to go looking for something like this, or even think that they would need to do this. Our vehicles sat on the lot where they were turned in for 11 days before they were inspected by someone from Honda, we did not turn them in with a crack in the windshield and dent in the door so this obviously happened while in their possession.

    Following a few letters from an attorney on our behalf acknowledging that we are willing to pay to replace the carpet (even though I feel it is normal wear and tear) but we feel the other things are not our responsibility, Honda sent the matter to a collection agency without even trying to remedy the situation. Honda did not even reach out to discuss this matter with us, they just dismissed it completely showing they don't really care about their customers being happy. Had this have been resolved in a better manner, in 3 years when our leases are up if they had good deals going on we would have gone back to Honda, however now we will NEVER purchase a Honda vehicle again. I will also advise anyone we know who is thinking about purchasing a Honda vehicle not to for the rest of my life!

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    CoverageReliability

    Reviewed Aug. 6, 2019

    We have a 2013 Honda Odyssey in white. On June 1st 2019 Honda issued a service bulletin saying they would fix the defective pealing paint on “certain” VIN numbers. Luckily our car was one of those approved VIN numbers, HOWEVER.... they claim that they will ONLY repaint 2 areas on our car, the roof and the tailgate. We have other visible areas starting to flake off and peel away, especially around our windows and it’s only a matter of time before the rest of this faulty paint falls off. It’s the ENTIRE CAR that’s covered in this defective paint, repainting only a couple areas is NOT OKAY! We are extremely furious and want our car completely painted in order to fully fix our cars paint!

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    Customer Service

    Reviewed Aug. 1, 2019

    This will be my 4th lease will Honda and I’ve never once had an issue until now. My air conditioning stopped working. I called Honda only to be told they can’t fix it because I am over the miles allowed (36000). After doing my research I have read there are thousands of complaints about this specific model having a faulty AC. Why hasn’t this been recalled yet? Clearly money hungry! They will lose a customer now!

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    Reviewed July 21, 2019

    I have a 2017 Honda CRV Touring. Bought in Nov. of 2017. Has 11, 500 miles on it. Counting the original battery it is now on its 3rd one. As of July 5, 2019 I have had the 6th dead battery. I've had every excuse under the sun for these. First one was that we had to keep the key fobs for electronic start more than 20 feet from the vehicle when not in use. Electrical components in them will drain the battery. Most recent excuse was we don't drive vehicle enough. Was told to take car out on the highway at least once a week, drive 10 miles at 50 MPH and then return 10 miles. This is necessary to keep the battery charged. Rarely does vehicle ever sit 1 day without being driven and driven every week multiple times over 20 miles at 50 MPH. Other people have had same complaints with identical vehicle. I am in process of filing claim under Pa. Lemon Law. My 2nd and last Honda.

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    Reviewed July 8, 2019

    Probably the worst I will ever own. It was a 2019 EX-L. Infotainment issues were horrible, very buggy system. Dealership (Brandon Honda) told me it was a known issue and they couldn't fix it. One of the managers told me it was a Honda problem and not theirs. Awesome. Doors never worked right, trapping people inside. Transmission hesitated and jerked like crazy. A very poorly engineered vehicle. I traded it in and got an Accord Sport 2.0T...Can't believe that the same company could do things so differently with their products.

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    Customer ServiceContract & TermsPunctuality & SpeedStaff

    Reviewed June 24, 2019

    I purchased a 2018 Honda Civic Hatchback in November of 2017. Navigation system has not worked correctly from the beginning and other electronic problems have arisen since. I gave them 8 attempts to fix it, with my car being in the shop a total of 67 days. I started the lemon law process and after the final attempt didn't work, I requested them to buy it back. They sent me a letter declining to do so because they tried to fix it in good faith. They offered me a one time $1500 cash settlement for my time and to keep me a "happy customer."

    I refused and filed with the state for an arbitration hearing. At the hearing, they tried to say EVERYTHING I did could have caused my problems- had to replace my window from a rock and that new window might be causing an interference, using a Bluetooth headpiece separate from the car might cause an interference, having my phone in the car might be causing an interference, using music on a usb drive could have corrupted files and cause an issue. It was horrible. The arbitrator sided on my side and they were told how much they had to pay me back. They sent me a letter stating in order to repurchase it back, they needed several items of information. I faxed all the information requested over the same day. A week later, I get another letter requesting one piece of the information to be sent again like I hadn't already sent it. I overnighted the entire packet to them again.

    Then, I get a letter saying they are happy to comply and someone would be in touch, but when I dropped off the car, I owed THEM more than $6000 from prior debt I had. I refused and a gentleman called me to "explain" why, which made no sense. Then the very next day, I get another letter stating that was in fact exactly how much I owed them and I needed to contact the state if I had any further questions concerning it. The state rep said she even chuckled at that one because there was no way they were going to tell me that was correct since it wasn't what the arbitrator decided. During this time, I left a total of 4 voicemails for the Honda representative, and two emails. None of these messages were ever returned. Last week, I FINALLY received a letter stating they were going to comply with the request at the stated amount and someone would be in touch.

    The very next day on Friday, I was in meetings for a total of 4 hours. During that time, I missed 1 call from Honda's repurchasing vendor about scheduling a time on Monday to return the car. I called her back when I got home, and we scheduled for Monday. She verified everything I would need to bring and I asked if I would be receiving my check at this time. She stated there was no check included in my packet. I told her I did not trust honda enough to give back the car without them complying with ALL the decision. The next morning, I get a call from the same rep saying she has the check as it was overnighted to her for me. The same day, I get a nastygram in the mail from Honda stating they had tried to call me, and sent a letter and had proof that I had received it (the same letter I received that stated someone would be in touch regarding scheduling).

    The letter continued to state that honda had performed its due diligence in meeting the terms of compliance, but my participation was critical and they were requesting me to extend my full participation in this matter in order to complete the process. (All this because I didn't respond to 1 phone call until 4 hours later, when they have never responded to any of my contact attempts.) The car is scheduled to be picked up tomorrow and I can't get rid of it fast enough.

    The local dealership has been wonderful (surprisingly for a dealership) and I originally thought about getting another honda because of this reason, but my experience with the actual company has made me swear off Honda for the rest of my life. This was my first and last one and I will take EVERY opportunity to post copies of these stupid letters for others to be aware what this company is really like. I will be posting reviews anywhere possible to warn people NOT to buy a Honda for any reason! Any company that treats its customers with such disrespect is worthless.

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    Reliability

    Reviewed June 18, 2019

    My 2019 Honda Civic, brand new 3 weeks ago, has been in the Honda service department 7 times for the same problem. The low tire pressure's warning light goes on after 2 days driving out of the service department. I have been given 7 different explanations & as many attempted repairs... Down to new tires. The problem is still NOT resolved. I bought this car for my teenage daughter because of its purported reliability & safety. The last time it arrived to the shop with a flat tire due to “manufacturing defect”! 1 of the 4 tires was replaced. Today they are saying a 2nd tire needs replacing. Would you allow your teenage daughter to drive this car? I am extremely distressed and she has spent more of her college summer break waiting at the dealer! This situation meets the trifecta of the LEMON LAW criteria. This vehicle is unreliable & downright dangerous.

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    Customer ServicePricePunctuality & SpeedStaff

    Reviewed June 8, 2019

    Hello, I visited Metro Honda service center on 4/8/2019 for regular services. They change oil in my car on 28,503 miles and my current miles is 30,245 so just after I drive 1742 miles my car's oil life is 60% left. Actually when my car was on 30,000 miles that time I found that my car's oil life is now just 60% left. I clearly feels that this service center done something wrong with my car because as per my research I know that Honda Civic 2016 Ex-T model have synthetic oil and that have normally life of 7500 miles. In my car already 40% oil life is finished so I will get oil change soon around at 31,500-32,000 miles (from now after 1500 to 2000 miles).

    Every time I go to this service center and they are only the people changing oil in my car when this time I went there that customer service representative asked me that, "Why are you just coming here for oil change and and why tire rotation and other services you are not giving us to do it here." I told them because they are charging too much money and not doing proper services so then customer service representative told me that, "then why do you came here for oil change, go to the another service center who ever is giving you cheaper service," and that time I didn't give him any answer but I feel that this is not the right way to talk with the Honda customer.

    I am using Honda car because I have trust on the company. I strongly feels they did something wrong with my car's oil that why 40% of oil life finished too much early and previously I never seen that my oil life reduce this much faster. I am using my car daily. I have another same model car that is also 2016 Honda civic Ex turbo model and same silver color but that car I bought from another dealer and in that car also I drive same mileage and still in that car I change my car's oil around at 6000+ miles every time. I have trust on Honda that why I am using two same model of cars because I am driving it everyday. So I want refund for this oil change and also I want proper service for my car.

    I clearly feels that Metro Honda from where I bought my car and there I am going every time for oil change they did something wrong. Also, one more thing I would like to describe here that is before around 10 months ago at this service center they found that in one of my car's back side tire due to manufacturing fault there was something wrong with the brake and that they found after 2 years and 3 months after I drive my car for 24000 miles around. This is the thing which is risky for someone's life. So you can imagine how much great services they are providing to the Honda customers.

    I want you to know that this is not a good business practice where they didn't behave good with the Honda customer and not giving them proper service. Please take some strict action on this and I want a clear justice for my car. Please fix my car's oil life problem. I hope I will get back very soon from the Honda Company and please solve the issue in my car with the oil life. -Harsh

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    Customer ServiceCoverageStaff

    Reviewed June 6, 2019

    I have Honda Civic 2016 model. When I bought vehicle dealer told me that it has 3 year bumper to bumper and 5 year main part (engine warranty). On 31st Friday I was going with my wife on Steels Ave. Suddenly I heard a big sound in in my vehicle's front side. After that vehicle speeds start reducing then I pulled my car to the side. And entered into one plaza parking. Then my car's all engine oil got leaked. I talk to my dealer and they told me that my car is under warranty because Honda covers 5 years engine warranty. Then I called roadside assistance then dropped my vehicle at Family Honda, Brampton at around 7:30 but dealer was closed that time.

    Next day my wife went to dealer and tell them everything. They said, "We will check and most probably your vehicle is covered under warranty." On next day they told me that car engine piston is broken that's why all this things happen. Today June 6 service guy from Family Honda told me that Honda denied to cover my vehicle under warranty. They told him that my vehicle is undergone any flooding condition that's why water entered into engine and vehicles engine stopped working. They also blamed me that I never did my last service from Honda authorized dealership. I tried to book service appointment with Honda dealer but I couldn't find any date within 3 weeks. My car's engine oil life was zero so I changed my car's engine oil and filter from outside. I used synthetic oil and best quality filter for service.

    After talking to service guy I talk to direct Honda service agent. I gave her my car detail and dealer's service guy number. She put me on hold and talk to service guy. After hold she totally denied that my vehicle is not under warranty and I never did properly car service (I have audio recording). This is the worst experience that. I'm using Honda because of its brand name and service quality but reality is that it's all totally fake. They want me claim insurance as my vehicle's engine is still under warranty. My email is **. Please help me so that I can I can fight and get justice.

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    Price

    Reviewed June 3, 2019

    I have read reviews regarding the roof peeling. Exact same thing happened to me. After getting off the freeway one day and parking my car, the paint was just GONE! A rather large section. Cost me $1500 to fix. I can't believe this is a known issue that many people have had issues with and Honda doesn't want to address it and help us out.

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    Customer ServicePriceStaff

    Reviewed May 28, 2019

    I booked and prepaid to have my windshield replaced by Honda in Concord. I paid on May 15th, prior to going to SFO to catch a flight. I was informed by the representative at Honda, that the glass people would need payment up front, and then book a date and time and the glass people will come to Honda and install. Well, here I am, Tuesday, May 28th, been here since prior to 8.30 a.m. My appointment was at nine. First of all, I was told they had no record of our payment for the windshield, which was paid on the 15th. I told them I have the record on my credit card. They said they still don't have record, they then located it after taking my car and finding the receipt in the center console.

    Anyway, here I am sitting at Honda, Concord, CA, 1.38 p.m., the service person came over approx. 1 hour ago, saying the car had GONE to the window place, and it will take almost all day. Okay, what happened to the window people coming here?!? Also, I have sat here for over 4 hours, unable to go to the bathroom, in case they happened to say it was ready.

    Also, we paid a large amount of money for a warranty, every time we come in, they can't find it on the computer, and they charge us!! Why don't they ask the financial department, as they have got it from there once before after a fuss from my husband. Now, my husband called, asking to speak to the General Manager of Honda Concord, and was told he wasn't allowed to speak to him. Was he asked to leave a message for the General Manager? No!!! He was told to leave a message for the Service Manager, who is apparently in a meeting and will call my husband back. Let's see how long that takes....

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    Customer ServiceCoverage

    Reviewed May 18, 2019

    I HAVE BOUGHT 5 HONDAS IN 6 YEARS. All were no trouble until this 2017 CRV would not start on May 16, 2019 in my garage. Battery dead. I was given two options, have it towed or jump it & bring it in. I charged it up a bit and drove it in to the dealer. They checked battery on a gizmo and said it was OK. I advised them I had checked the battery also and found one dry cell that was burned looking and three cells that were milky. My 40 years experience as a certified Auto mechanic meant nothing to these zomby robots.

    Took car home and was dead again. I went out and bought a battery so the wife could use the car. Whole day lost, 165$ gone and was advise they could not do anything for me. Called Honda customer care, same garbage. One excuse after the other not to cover the issue. I advised the Dealer that if the mechanic did not have a hydrometer and only uses the gadget to check batteries then they need a mechanic that will invest in a hydrometer. Honda will no longer have our yearly purchase to look forward to as my money is good other places. Honda is now a forbidden word in our home.

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    Reviewed May 5, 2019

    I've enjoyed my 2003 Honda Odyssey as a family car and also to haul garden materials. The seats are comfy and the overall driving experience is good. My main complaint is twofold. First, it gets only about 16 miles to the gallon around town/18 on the freeway. This is pretty poor by any standards. And second, the clear coat on the dark green paint job has failed; this began within 8 years of purchase. Large portions of the horizontal surfaces have peeled off, leaving a white residue, while the vertical surfaces still look very nice. I see other Odyssey's around town of the same vintage and they all have the same problem. And a quick look on the web shows that this is a massive problem. I am looking forward to buying a new car soon but will not be buying a Honda due to the paint problem. It's a shame really as the car has performed well.

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    Customer Service

    Reviewed April 29, 2019

    I have the remote app and it was working fine until February 2019. I thought it must be just my phone then noticed it is the actual app itself. So, I’ve purchased the remote app for 1 Year. The remote starter has disappeared and it was showing that my subscription has expired even though I’ve purchased it. So, I’ve called multiple times Honda Customer service and was told each time it will be solved. Then, a manager would get back to me and solve the issue. Nothing was done, after numeral calls made, I’ve realized this is the worst customer service experience I’ve ever had. I cancelled the subscription. Unfortunately, this is not something I’m used to as I’ve always had great customer service from other car companies.

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    Customer Service

    Reviewed April 19, 2019

    I tried to ask for a roadside assistance for my 4 month old Honda Odyssey due to flat tire, they told me exactly it's gonna be 60 mins or less because it requires to be towed, 60 mins gone by but no roadside assistance. No call to tell me that it got delayed, waited. I tried to call them and follow up but they told me it's gonna be 28 more mins, this is really bad customer service, good thing it's not winter or snowing or I would've been froze to death.

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    CoverageStaff

    Reviewed April 4, 2019

    I have the 2 year Honda factory with an extended warranty on my 2016 Honda HRV. After 18 months I am having it serviced here in Naples and asked what coverage is offered to correct hazing headlight lenses to make this right. They told me because it was caused by the elements Honda does not cover this. I would classify this as poor quality and workmanship. Extremely disappointed lifelong Honda driver! Oh well.

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    Coverage

    Reviewed March 25, 2019

    We have a 2013 White Honda Pilot. It has been a peeling mess. I see many others on the road with the same issue. We went to Honda and they will not cover it. It is obviously a bad batch of paint, I am not sure why they are putting it on us the consumer. We have had many Hondas in our family, this is very frustrating.

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    PricePunctuality & SpeedStaff

    Reviewed March 23, 2019

    What a joke. I leased a car from here for 3 years. 6 months before my lease was up I tried going to Honda because I needed a bigger car. They wanted to work no type of deal with me. Said wait out lease blah blah then told me my Honda loyalty could get me far? But clearly did not. I ended up going to Chevy. Worked out an amazing deal for me and I returned my Honda early and under the miles I was suppose to return it with.

    Of course Honda could fathom I went somewhere else and charged me a nice 375 which was explained to me, "Oh that’s because you didn’t get another car with Honda..." like what? I returned your car mint condition under miles and EARLY. You charge me a fee for not staying with you when you didn’t want to work anything out with me when I tried? A joke! Can’t stand this company and I tell all my family and friend to stay clear of Honda.

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    Staff

    Reviewed Feb. 18, 2019

    All I was doing was trying to get a brochure of the 2019 Pilot mailed to me. Juan the Brand Ambassador couldn't help me, as he didn't see it on the website. Since it is a large company, someone there has it. They send them to the dealers don't they? I asked to speak to a supervisor. He politely told me no. So if Juan doesn't know how to solve a problem, NO ONE DOES!!! If this company is so hard to work with BEFORE there is a real problem, how will they be when there is one? TOYOTA here I come!

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    Customer ServiceStaffReliability

    Reviewed Feb. 12, 2019

    BEWARE. I love the car (2019 Honda Fit LX) and it's almost perfect, with a few flaws that I had to get used to. One being the headlights don't turn off, the audio screen is always on, going from reverse to drive sometimes has me ending up in neutral, and the rear view camera is always getting dirty. Other than that I love the car and feel safe in it. Until today, after a month buying and driving this car NEW. I went to unlock the car and nothing worked. I went to try to unlock it manually with my key. The whole thing was dead. Had to call roadside assistants and they brought out AAA, who kept saying someone either was trying to break into my car or I pushed the panic button by mistake. No sir, all wrong. I'm in a personal gated garage.

    Anyway, nobody could figure it out but eventually they came to the conclusion that the alarm system just "glitched" and that I can come in and have the guy turn the alarm off. WTF so I can't use the car with a panic alarm or else I risk the car having me locked out until someone comes to fix it? What is this a stolen iphone. I mean come on! Being unable to get into my car was very scary considering the fact that if I had left my phone inside the car by mistake and needed to unlock the car there would be no way of doing so! Everything works fine again for now but I'm still feel uneasy about driving the car now. Again great customer service, nice car, and good driving vision from all views but one very unsafe experience. This car was purchased in Los Angeles, CA.

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    Reviewed Feb. 11, 2019

    Worst brand new car I have ever owned. One year ago, I Purchased a brand new Honda HRV from a new car Honda dealer in Puerto Vallarta. To begin with the car which is supposed to be very easy on gas never gets more than 15 miles on a gallon no matter how I drive. Unless you drive on the most unblemished smooth as roads in the world this is suspension is terrible and incredibly bumpy. In less than one year the dashboard rattles like it’s a 15-year-old jalopy. The air conditioning does not blow strongly enough to even moderately cool down the car in warm weather. So far the dealership is offered to do nothing about the terrible gas mileage saying they’ve checked the car and it’s fine. I will be bringing in the car to correct the other problems but I have no confidence they will be fixed either. Honda should be embarrassed to have put out a model that is this terrible.

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    Reviewed Jan. 29, 2019

    I am having intermittent electrical and electronic issues with both of my 2017 Hondas. I use to think Honda was a smart purchase but at this point I would never buy another Honda and I will also include Acura as the electronics are likely similar. Really disappointed with these two cars, thank god I leased them. Can’t wait to send them back. The dealers seem like they are so overwhelmed with complaints they will say anything to make you go away. Well guess what? After the lease I have.

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    Customer ServiceCoverage

    Reviewed Dec. 29, 2018

    Upon leaving the house a couple months ago, loading the kids in the car then, bam, the back passenger door falls, breaking the cable and damaging the fender in the process. Calls to Honda make it apparent they do not plan to do anything for a design flaw causing a safety concern for my kids who ride right next to this door. The repair from them is in excess of $1500! Then we are loading up today and bam, second back slider cable breaks! Now this door has our 6 month old baby right next to it!

    This is our only family vehicle, and to put icing on the cake, the sole provider for the family is off work for a back injury! Honda refuses to pony up and assist with issues despite calls asking why our 4 year old car is falling apart, their answers, normal wear and tear is not covered and we will have to foot the bill entirely on our own! Honda quality is nothing what it used to be and their customer service and support is laughable. Before these issues we were ecstatic to share our new car and tell everybody how great it was, now I would not recommend this car to my worst enemy!

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    Profile pic of the author.
    Customer ServiceSales & Marketing

    Reviewed Dec. 25, 2018

    After returning from a 3 week trip in November the battery on my new Honda CRV was dead. It took me 3 days to finally have someone pickup my call. Each call I waited 45 min to an hour before hanging up. A USELESS SERVICE. This is what Honda calls "Roadside Service! When my call was finally picked up I asked why it took 3 days of calls to finally get an answer. I was told the call center is located in Canada and they are understaffed.

    I am in California, Why would Honda not have a call center in the USA? Theoretically, someone could get killed waiting for Honda Service on a roadside. So much for the Honda Sales pitch. About as truthful as their advertising of the "Honda Certified" cars that HONDA DOES NOT guarantee. They claim it is the responsibility of the franchised dealer to stand behind the car. BUYER BEWARE! So, if I were you, do not give up your Auto Club Roadside Service card, you could be on the roadside for a VERY long time. Honda Roadside Service is a dangerous joke.

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    Customer Service

    Reviewed Dec. 19, 2018

    I took my Honda to a dealership to show them the paint coming off my car. They referred me to Honda C/S. I filed a claim and they told me someone would respond in two days. That was over a week ago. I talked to Mgr. Paul ** in Gainesville, FL and I'm still waiting for an answer. The paint is stripping off the hood, roof & fenders. They are calling it Clearcoat. It is only 8 yrs old not 20 yrs old. This is unacceptable.

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    Staff

    Reviewed Dec. 12, 2018

    The 2018 Honda Civic Sport Touring that I purchased is the single worst auto purchase I have ever made, and I have owned more than several Honda automobiles and motorcycles. The build quality is horrendous on this new model, it feels as if you are driving around with the windows and or doors open at all times, the interior constantly fogs. The interior is extremely cold in winter and extremely hot in the summer, the climate is at 90% fan level at all times, of which the fan makes a subtle whirling noise. The collision mitigation system will brake randomly for you with no obstacles in sight, insanely dangerous. That same system if you attempt to disable you can but you only get like 10 disables before you can no longer disable for the following 2 weeks, really? A limit on how many times I can turn off this horrible dangerous feature????

    The OEM tires on the vehicle are constantly either blowing out or running low on air, why they put such a cheap standard load tire on this hatchback vehicle should be considered criminal. I have now had to replace 2 blowouts and I'm re-filling a different tire's air at least once a week, I had to purchase a tire infiltrator so that I don't have to constantly visit and pay the gas station for air.

    The wooden board that covers the spare tire in the trunk has curved and no longer sits flat, WT???? The molding/black rubber seals around the doors and jamb already coming loose. From what I have noticed on the driver's side door the interior section if you rest your arm on the panel itself it rattles, I'm assuming this is caused due to the flimsy nature of the panel itself. The driver's side visor rattles?

    13, 000 miles in and I'm counting down the months over the next year to trade this junk in, I will never ever buy a new Honda vehicle going forward. I would without any doubt recommend Hondas from 2010 and back because I have had great experience with the year models. I'm sure I'm missing something here as there is just too many thing to remember. I get in the car daily thinking what's next with this thing. Living off the build and name of years in the past. Just HORRIBLE.

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    Verified purchase
    Customer ServiceContract & TermsPriceStaff

    Reviewed Dec. 1, 2018

    Paid over $800 for tires and alignment and after I drove off I realized I had to force the wheel to the right for it to stay on the road. Then to test it I let go of the steering wheel multiple times and it immediately pulled to the left. I called the service department three times to speak with the man who oversaw my service, he didn't answer. So I made a u-turn and returned the vehicle. He did a test drive and came up with new terms to explain why it's pulling and blamed it on the road.

    Three different men drove the car three different times on the main road including the technician and claimed nothing is wrong with the car. They refused to service it or even take a look at it. I told them not to drive out my gas and my mileage. They still took the car anyways and drove it around. The manager asked at first I said no then yes. He also did everything to try and keep the car on the road but still refused to service it or replace the gas in my car. As he was testing the car he was raising his voice at me saying "it's the road the car is pulling because of the road". I will never ever return to any Honda dealer to service or purchase a car. They are a bunch of criminals running a business.

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    Reviewed Nov. 30, 2018

    We have been a Honda family for many years. However, we have purchased our last Honda. In the last 5 years, we have purchased two Honda Accords. BOTH cars ran out of oil and damaged the engines. Honda tells us that the oil light only comes on when you are completely out of oil??? Well, by then, it's too late. The first Accord, they put in a new engine for $3,000.00. Right before the warranty expired... it ran out of oil again. They fixed the engine, we sold the car and bought another Accord.

    On this particular model, Honda KNEW that oil consumption was a problem. Our car ran out of oil and did some damage to the engine. This happened 1,000 miles past the warranty date. Honda would NOT make good on this problem and wanted us to pay another $3,000.00 to fix this engine. We filed a claim with American Honda, and they said they would not pay AND that this car had a "fix" put on it because it had a recall for the oil consumption problem. We are now TOYOTA buyers.

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    Customer ServiceCoverage

    Reviewed Nov. 28, 2018

    I realized during a recent snowstorm that the rear defogger on my 2016 Honda Accord was inoperative. I took the car into the White Plains service station on Friday. After waiting more than four hours for an oil change and the repair of the defogger I was informed that the work was not covered although I still have bumper-to-bumper coverage. I called Honda Care; they told me that the work should be covered. I called both Jose and Maribel on separate days and was assured that they would contact Honda Care and would get back to me. They have not. Buyer beware at White Plains Honda.

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    Michael increased rating by 3 stars.
    Installation & SetupContract & TermsPunctuality & SpeedStaffReliability
    After a positive interaction with Honda, Michael increased their star rating on Dec. 30, 2018.

    Updated review: Dec. 30, 2018

    Finally was able to get this horrendous situation rectified but I had to take the car to another Honda dealer to do so. Scott Honda, in West Chester PA, was able to quickly diagnose that there was a faulty bearing in the transmission and as such ended up replacing the transmission. ROBERTS HONDA had thr car for 3 weeks and did not diagnose the problem and they gave it back to me with it still making the noise loud and clear. Very good experience with Scott Honds though. They're team is very knowledgable, organized and customer service oriented. Only time will tell how well this car holds up but either way Scott Honda definitely has a fan in me!

    Original Review: Nov. 24, 2018

    First off the reason I bought a Honda in the first place is because my entire immediate family and some of my extended family members own either Hondas or Acuras and all have been very reliable cars for them (albeit all of them are older versions not the 2018's). Prior to owning Hondas I owned other makes and the reason I bought a Honda was because I got tired of spending all of my time and money visiting the dealer getting the cars repaired. I bought a 2018 back in April 2018 and initially was thrilled with it and so excited every time I got the opportunity to drive it. That excitement however was short lived as multiple things started to go wrong with this vehicle and I might add much, much sooner than my other cars which have included Chevys, Buicks and Nissans.

    The first thing was the screen repeatedly freezing, then the insulation in the drivers side door repeatedly coming undone leading to rain water getting into the car. Then an annoying clicking noise that ended up being a noise coming from what turned out to be a faulty airbag. Most recently the driver's side seat creaking loudly all the time which they now need to replace. In addition to this a bubbling noise coming from the radiator which I am told may be a head gasket (although they still do not know).

    Finally the biggest one is recently the car started to sound literally like a lear jet making a loud high pitched winding noise coming from the engine. I was told today that this is coming from the transmission and that they will need to replace the transmission but they cannot replace it until Honda corporate gives them approval. Now mind you, I dropped this car off 1.5 weeks ago and it took them until today to actually determine what the issue is and these are the same people that are going to install a new transmission on my car? I just don't have much confidence in this group of Honda mechanics given it took them 1.5 weeks to determine the problem in the first place.

    To me, that seems like a really long time but that is a whole other story. I have had repeated problems with this dealership that orders on complete and utter incompetence. Plus they are now telling me that they have no flexibility in providing me a deal on a new car despite all of these issues on a 6-month-old brand new car. This is despite the fact that all of my family members will never buy another Honda or Acura again given the way Honda has treated me here in addition to all of the problems I have experienced with this 2018 Accord and I might add also the problems I experienced with my prior 2014 V6 Accord Touring (which for the purposes of time I won't get into now but that car was a lemon as well).

    My point being consumers should be aware that Honda is marketing a faulty product here and not doing anything to try and rectify a long standing relationship that includes more than just me. It is very disheartening and if I were not tied to an 84-month financing agreement I would drop this car like a hot potato and get another brand car faster than you can say Mississippi. Going into the winter months I have zero confidence that this car won't stand me on a frigid day.

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    Price

    Reviewed Nov. 21, 2018

    I really love Honda but from now on I will not buy this brand anymore after they denied my complaint about the rusted I have on my two years old car with only 20000 miles in it. I have to fix it at the body shop with my own cost. The Honda technician blame on the accident reported that may cause the paint scraped off. But accident report did not really tell what kind of accident. So I took the car to body shop and they told me the problem start at the door seal have a hole right at the rust is. It cost me only $150 to fix the problems. Honda technician smart enough get my tiny problem fix instead denied it. You guys losing one customer and this message will passing on to other.

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    Customer ServiceStaffProcess

    Reviewed Nov. 14, 2018

    We purchased a 2011 Honda Civic from a private owner over 4 years ago (2014). Would you believe WE JUST got the title clear and in our name??? (2018) Granted we started the process a year an a half ago when we tried to register it in a different state only to learn that Honda had some kind of hold on it. We kept getting someone from their customer service telling us they had fixed everything and would send out the title. Only to wait for weeks and never receive it. We couldn't register it until we held a title. They kept telling us they couldn't talk to us about why they couldn't release it??? WHAT? WE WERE THE OWNERS!

    This went on for months back and forth with a new person saying they were sending the title and going through the whole cycle again! Omgosh, so frustrating! I had to track the original owners down to help us, who had since MOVED OUT OF THE COUNTRY, and guess what? They (Honda) said that they had to be in a US OFFICE to sign some paper! We waited for them to come back for a visit to the U.S. and then thought everything was squared away, guess what? STILL DIDN'T SEND THE TITLE. We ended up having to get an attorney and we used to be HUGE Honda fans.

    Never again will we buy a Honda. The customer service reps were always incredibly rude and disrespectful even hanging up on the original owner. Very, very, very disappointed in Honda to say the least. Customer service is a reflection of the company, I feel very strongly about that. I don't want to support a company that doesn't honor and serve their customers.

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    Customer ServiceSales & MarketingStaff

    Reviewed Nov. 14, 2018

    I am writing to you to inform that I am very disappointed with customer service care line from HONDA from the way they handle case. The story is like this: My nephew call customer service line at 1800-18-1177 on 13th November 2018 after his car ** accidentally hit broken hole at Bangi while heavy raining. He call at 3.00pm plus and towing truck only arrived at 7pm plus.

    After they checked the car (in front 2 tyre burst and found the car cannot start) they say will send the car to the nearer HONDA which at Semenyih. They ask whether can they send to SAG ULTIMATE centre which my nephew do not know actually. The place is only for (Body and Paint centre) after accident. Here what I want to question how come Honda towing track staff do not know where to send the car base on the car situation and case. My nephew is not accident which I think they should straight send the car to the nearer HONDA service centre. How come they send the car to the body & paint centre???

    14th November 2018. I went to the SAG ultimate and they mention they did not provide checking or repair for engine issue. Then I call back your customer service line and talk to Ms. ** to collect back the car and send to the HONDA service centre but she mention I need to pay for it which is the procedure is like that. I'm like… "What? I have to pay for your mistake?" And further I'm not asking to bring to other workshop. I'm asking to collect and send to HONDA service centre. I really hope the management of HONDA look into this issue. This will make your customer feel upset and HONDA reputation will affected. Your customer service never act professional in this difficult situation. It's not about the money that we need to pay extra for the towing issue but just the matter of professionalism and customer happiness

    Lastly I would like to give compliment and professional sales services to SAG ultimate branch at Semenyih to the Manager (Steve **) which provide me efficient and fast respond on settling this issue. He take the responsibility to send my nephew car to the Semenyih HONDA service centre without any charges. Thank you for his staff at the SAG centre, Mr. Chin ** and En ** for the good customer care and professional attitude. Thanks.

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    Customer Service

    Reviewed Nov. 13, 2018

    My tire was flat. I called Honda Roadside Assistance at 8:44 pm. They said they text me when arrived in one hour and half. Then I received a text at 9:06 that service come at 10:02. I was waiting in a restaurant on front and they never text me. I called again at 10:30 and never sent assistance. Called again at 11 and they sent assistance to be here at 12:52 am... and I'm still waiting... Worse experience and they provide the service through AAA.

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    Customer ServiceSales & MarketingStaff

    Reviewed Nov. 6, 2018

    I purchased a used car from Hendricks Honda Pompano beginning August 2018. I was looking for a used car, and I found a 2017 Infiniti QX60 that I liked. Jose (Jose **) in sales helped me, I went, I tried the car, and after some negotiation, we agree on the purchase. When in the negotiation process, I asked Jose several times if the car came with 2 set of keys for it and he said that yes the vehicle had two keys. The day I went to pick up the car, after asking for the keys Jose mentioned that the second key was in a locked place and he didn't have the key for that "place" so we will send me the second key on the mail.

    After requesting the key several times, finally Jose sent me a key in the mail, and when I tried it, it didn't work. I called Jose and mentioned what happened, and he promised to help me solve the problem. After several calls and texts, I have copies, that never happened. By the end of October, the car run out of battery and I needed a jump start, so I tried to open my SUV with the key with the physical key on the fob, and to my surprise, it didn't work. So the fob did work, but the physical key didn't. Of course, the second key sent by email neither. I called the dealership for some help, knowing that Jose will not help me since he never did. I was "helped" by Dmitry (Dmitry **), after recommending to change the batteries on the fob which I did, but didn't work, I explained that I didn't have access to my car, to open the hood for the jump start.

    Finally, he stated that I had to bring the car to the dealership to make the keys, and I reply to, "HOW? If I can't access the inside of the car how can I take the car to the dealership?" His answer: "TOW IT!" After a long conversation he hung up on me, and when I called him back he didn't answer my calls anymore, that's what I call customer service!!! Needing to work and desperate, I tried to call the General Manager or CEO of the company and left several messages, and he never answered back. I also called several times Jose my salesperson with the same luck.

    This happened on Friday, by Monday, and losing all those days of work, I called everybody again, and they transferred me to Manny (Emanuel **). Ohhh Myyyy, what an ignorant individual, impersonating a manager. After talking for more than 30 minutes, he never understood what the situation was, so I asked him for another manager, not knowing he was not, since he presented himself as a manager and not a sales associate. The phone call went to another voice message.

    Desperate at this point not knowing what to do, I talked again to the receptionist, Ariana and I beg her to transfer me with someone that would care. She was extremely professional and helpful, honestly trying to help me and she did since she transferred me to Richard (Richard **). This guy in less than 30 seconds understood and asked me to wait for a locksmith at my location. I wonder why Dmitry didn't offer this four days ago, but I was glad that someone at least was trying to help me.

    To make it short the locksmith came to my place, to make the physical key, I had no idea that with no original they can do that, he opened the car, then the hood and he jumpstarted the car, everything in less than 15 minutes. I was ecstatic, I was going to be able to work again, and I began to wonder why Dmitry asked me to tow the car to the dealership to make the keys when that was NOT necessary AT ALL! I showed the second key to the Locksmith that Jose sent by mail, and the stated that that key was never for my car, once paired it can not be changed, not the fob or the physical key and if I wanted another one I had to order one from scratch.

    To summarize I'm not surprised Dmitry, Jose and Manny, still work in that company if we have in mind they have as General Manager, Mark **, who is a stranger to the concept of customer service. I still have to make the extra key that was promised at the purchase of the car more than four months ago. But at least I'm happy I can use my car. Hope someone in Honda will address this issues since this is NOT the way to handle any situation or customer.

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    Reviewed Nov. 2, 2018

    Purchased a 2018 MDX Acura from Radley Motors, Bailey's Crossroads, VA. Water leaked into the new vehicle for an unspecified time from the passenger seat window when it rained. Misaligned door from manufacturer. Honda & dealer being sued. You cannot repair water that has been entering a vehicle for an unspecified amount of time. Will impact the electrical system. Honda & the dealer are fighting this claim and has not been responsive. The vehicle is at the dealership & car payments are being made. Honda admitted the misaligned door. Dealer delivered a new car to purchasers that leaked.

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    Customer Service

    Reviewed Oct. 25, 2018

    Wife purchased a 2019 Ridgeline. At 89 miles vehicle would not start and was towed to Honda. Since then the vehicle has 1200 miles and has broken down 4 times. 3 times it was towed for not starting and the only reason it wasn't towed a fourth time was that it literally broke down at the dealership after they had it for two days diagnosing why it would not start. Literally did not drive 100 feet and the transmission stopped working. Talked with customer service a few times so far. INFURIATING!!

    On my first call I was informed rather quickly I would NOT be getting my money back or a new truck. When asked what they were going to do for me... wait for it... they said "They would call them and tell them to fix it right!!!" AWESOME!!! In subsequent conversations all customer service regurgitates is "warranty and repair" talking points. At NO time will they discuss the consistent breakdowns as a problem nor will they let me speak to anyone above them. They disconnected me yesterday as I refuse to sit and listen to someone rattle off the business talking points. I would think any reasonable person would expect their new vehicle to not break down 4 times in the first 1200 miles. Seems Honda doesn't mind how many times it happens. Because remember... they will call and have them fix it right. NEVER AGAIN!!

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    Customer ServicePunctuality & SpeedStaff

    Reviewed Oct. 13, 2018

    I'm your customer from Malaysia Kuala Lumpur. I buy Honda City car dated 08/08/2017. I need to make complaint because my car Honda City driver seat chair is problem, when I asking for check about 3 month, then the services company change new for me. But until now the problem still have, why the services company can't solve my proplem, when Honda staff recommend me to go another one car services center, when I call the services center, the Malay girl told me, because I am not a regular customer so I can't get appointment from their company, and I need to wait after DECEMBER '18 just can make appointment for checking my car. Can I ask you, if in few month accidentally I can appeal to court. I hope you can helping me solve the problem. Thanks & Regards.

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    Price

    Reviewed Oct. 12, 2018

    I purchased a 2017 Honda Ridgeline truck. I live on a small ranch located 3 miles off the paved road. At 23,000 miles, my check engine light came on indicating a problem with my emissions system. I was told that the emissions canister under the truck was filled with dust and dirt (from my road) and that it would cost me $700 to repair this problem. I was told that this same problem would come back every 15K to 20K miles. The service manager told me that the truck was never designed for dirt road, but rather it was a city truck. I immediately drove to the Toyota dealer and traded in the truck for something more reliable. Buyer Beware, this little detail does not appear in the Honda literature.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed Oct. 9, 2018

    I can’t believe I wasted my time and money on them. I was safe but they kept me waiting for over 24 hrs for a tow. Had to call back three times. Then to boot the driver told me I could have gotten the same service faster and cheaper (if not free from AAA). You can’t rely on them and save your money for someone who cares about you and will get you towed quickly. Even sadder follow up call was automated. Don’t spend your money on them!

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    Reliability

    Reviewed Oct. 4, 2018

    I have owned 4 Honda/Acura vehicles in the past. I currently own a 2017 Civic hatchback and a 2017 Ridgeline. The Civic's TPMS sensor went off after a day or two of owning it. It took 3 visits to the dealer for them to figure out that there was a nail in the tire. It didn't seem to faze them that they missed this twice before. This was at Sunset Honda in San. The Civic has a dash rattle that they cannot diagnose or fix after several visits. This is at Santa Maria Honda, CA.

    The Ridgeline's parking sensor warning chime comes on every time it rains. When I dropped off the car it was raining and the sensors was chiming incessantly. In spite of this fact after waiting the whole afternoon I was told the "technician" cannot reproduce the problem and it cannot be fixed. This was at Santa Maria Honda, CA. What is happening to Honda and their dealers? I don't think I will buy another Honda.

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    Reviewed Oct. 2, 2018

    Honda's PHEV Clarity cannot properly charge at public charging stations, specifically ChargePoint with dual ports. It handles fine at home with a dedicated 30A charger. We bought the car to take advantage of an employee benefit of free charging (up to 3 hours), but the vehicle cannot sustain uninterrupted charging. Numerous attempts to restart charging will cause the vehicle to malfunction including inability to start the car. This will result in waiting for at least 3 hours to allow the system to auto-recover from the multiple plug-in/plug-out attempts. Issue has been diagnosed by a local dealer, but Honda is too slow to address the problem.

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    Customer ServiceStaff

    Reviewed Oct. 2, 2018

    This is my 3rd Honda minivan and will be my last, since Honda doesn't want to stand behind their paint job on my van that is peeling in multiple areas. I was told by general manager at a Honda dealership to file a claim on it. I called, filed a claim. They gave me a case number. Had me take it to local Honda dealer to have it inspected. The case manager from Honda called me after about 2 weeks and told me the cost to repaint my whole van is $2,319.42 and I would have to pay $1700 of it since I'm out of warranty he said. I told him I wasn't out of warranty. When I called the man told me I was still under warranty. This case manager wanted to argue with me saying what I was told was wrong.

    I just read an article on Consumer Reports that Honda extended their paint warranty to 7 years and unlimited mileage. My van was bought new 2014 and it's only 4 years old with 95k miles. I even have a body shop who fixed my tailgate under the care plan I bought additionally but they said when they went to fix the tailgate from the peeling paint it was so bad the paint came off in strips and that paint didn't adhere to the primer if any primer was even put on it. But the van is also peeling now in additional areas and Honda thinks I should have to pay $1700.

    I told the caseworker if Honda had did the paint job the right way the first time I wouldn't be having this problem, I said I would be willing to split the cost to paint the whole van but will not pay most of it. This was last week. The case manager said he would relay my response and I haven't heard back from them. I have had a total of 5 minivans: 3 Hondas, 1 Nissan Quest and 1 Chrysler Town and Country and this 2014 Honda van is the only one I have ever had paint peeling off of it.

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    Reviewed Sept. 27, 2018

    DO NOT BUY A 2018 HONDA ACCORD - DEFECT ON BLACK PAINT ON HOOD & ROOF. I went to a Honda dealership in Nashville to buy a new 2018 black Accord on September 23, 2018. The paint was ruined on both the cars they tried to sell. They offered to fix it by wet sanding it. Who wants to buy a new car that has been wet sanded? I called 2 other dealerships, and the paint was the same way. One of the dealerships transferred me in another car, and the paint is also ruined on it. The auto detailer at the dealership said all the black Accords he has seen look that way. Stain in the clear coat due to tree sap, or bugs. It looks like acid rain spots. The clear coat must be incredibly weak. If the paint already looks like this, imagine 2 years from today. Honda this is fraud to sell a brand new car that paint is destroyed. A new car should not be a damaged car.

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    Reviewed Sept. 25, 2018

    I've owned Honda cars my whole life, and have had a 1994, 1999, 2001, 2004, 2013. Now I have a two 2018 Accord, they will be my last Hondas EVER!! Here's a list of my issues so far in my first 6 weeks/2226 miles on the car: 1. Paint defect on hood. 2. Paint defect on roof of car. 3. Paint defect on trunk of car. 4. Failed backup camera/console unit. Issues so far in my daughter’s Honda Accord first 8 months/12000 miles on the car: 1. Failed backup camera/console unit. 2. Weather stripping literally falling off driver’s front door. 3. Rattling noise that the dealership can’t hear when I take it in.

    The district manager is saying it's the environment. Not true! I have not one but two 2018 Honda Accord's and it's only happening one. If it was the environment both of the vehicles would be messed up. My daughter’s Accord paint isn’t messed up and she has had it longer than I have had mine. I have another vehicle that I drive. I drive the SAME route everyday for the last year and I had the other car since 2017, it doesn’t have paint damage either. Something is wrong with the paint on the Honda Accord and I am very disappointed that Honda isn't owning up to it and fixing my vehicle. I have been driving Hondas since 1994. Besides the paint I am very pleased but unless Honda fixes my vehicle I will NEVER buy another Honda in my LIFETIME.

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    Customer ServiceStaff

    Reviewed Sept. 12, 2018

    Don’t even waste your breath with this. I got a flat tire on the highway and all they could do for me was tow my car to the nearest dealership. Couldn’t change the flat with my own spare either- just a tow. The lady helping me said I needed to give her an exact address- well I was traveling and I had no idea where I was. Also, after 30 minutes I called the towing company they dispatched and no one was even on their way yet... ended up calling non-emergency police and they came out in 10 minutes and changed my flat to my spare. HORRIBLE EXPERIENCE WITH HONDA.

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    Customer Service

    Reviewed Sept. 10, 2018

    Having owned 5 Hondas over the last 15 years, I can tell you this is NOT the same company it once was! Customer Service, WAS their strong point, and was upheld to a standard that surpassed the industry. NOW it is just MAINSTREAM... MAYBE EVEN WORSE! We are getting ready to purchase our new vehicle and it will NOT be a HONDA. Not because the vehicles are faulty... but because the service standards have fallen to a level of disgust and unethical practices. I hope this review gets seen by anyone that might be considering a HONDA for their next purchase. BUYER BEWARE!

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    Customer Service

    Reviewed Sept. 7, 2018

    Windows fogging up really bad. Takes forever to defrost just the front. The rest of the windows don’t really clear up. If more than one person in the car talking can’t see anything. Have to stop the car and wait till front window clears. I called Honda and they said no one has called in on this problem. If you are having this issue please call them. This is a very dangerous situation. Can’t see out to rearview mirrors or back. I am fighting with them to give me another car. I have read people having problems and being told poor heating system in this model. They must make this right with their customers. Please Please call and complain.

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    Reviewed Aug. 29, 2018

    My metallic gray 2009 Honda Civic has peeling and discolored paint on the hood and front fenders. I googled my issue and saw it was a common problem and covered under warranty. I took the car into my dealer and was told that the 7 year paint warranty had expired. I explained that I had never received a warranty notification and requested a warranty extension. My request was denied by the dealer and the Honda Regional Manager. I appealed to Honda American; my appeal was denied. I have been a loyal Honda customer for 23 years and am extremely disappointed with Honda for failing to stand by their product.

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    Price

    Reviewed Aug. 26, 2018

    Early last year (2017) the paint on the roof started to peel and chip and is growing at an alarming rate. The cost to repair this runs about $5,000 in upstate NY, an extended paint warranty was given that expired in 2016 (VERY sneaky Honda). Also the starter motors are garbage, expect to replace once every 2 years or so (another $800 after labor and parts every time). Very surprised Honda has stooped this low on quality but I guess we get what we pay for. That being said no complaints about engine life, which seems to be its only strong point.

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