Honda

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About Honda

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Honda is a Japanese auto maker that makes cars, SUVs, crossovers, minivans and trucks. Read reviews for their models:

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Honda Reviews

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    Page 3 Reviews 40 - 240
    Customer ServiceStaff

    Reviewed June 2, 2023

    Good morning, My name is Lisandra **, I have a part that was order on April 24, 2023. I open the case with Honda, they put my case in critical back order, and now I received a call from the case manager that have my case and he told me now the date change for June 15, 2023. I been waiting for a left mirror for almost two months, I buy my car April 1, 2023, from South Motor Honda, my first payment started on May 16, 2023, now I am paying monthly every 16 of each month $765, and I can’t even use the car, This is a manufacturer problem, is not the dealer and is not me, the point is I been almost two months with no car, because you guy sends to the market new cars and doesn’t have parts to fix it? I only received apologies, but no one resolve my problem, no the dealer, no the case manager, no Honda and no the manufacturer.

    The problem is not the accident that I had, (only was paint and the left mirror), the problem is there are no part to fix the car. I need to resolve this, if there are no parts, you will need to find another way, I am so disappointment now, I feel discriminated, and feel that you guys are leaving me alone with this problem, instead of resolved it you are giving me a hard time. Do you guy care about your customers? I had a Honda for years, I buy another brand and now I went back to Honda, for this?, To feel that you guy doesn’t care about your customers, That doesn’t matter if you are loyal to the brand, you are on you own when you have a problem, I been looking for answer, and all I received are apologies, that’s all. And I really need a call for a person that have the solution on hands, no more apologies with no sense and no more excuses. I will really appreciate that someone can take my case seriously for once,

    Regards,

    Lisandra

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    Customer ServiceStaff

    Reviewed June 2, 2023

    I have filed this in various reporting agencies. I am writing this complaint since Honda has so many issues with their vehicles and it has boiled down to my 2013 Honda Pilot which has an engine check light issue related to P0301 – Bank 1 Piston Ring Issue. There was a class action suit on the same and noted in their Service Bulletin 13-082. However, the attorneys of both parties Honda and the plaintiffs reached some kind of deal even with the National highway safety board (Federal Agency) and many vehicles of 2013 were left out of the extension of warranty or repair of this issue, even though a Certified Dealer of Honda checked my 2013 Honda and confirmed it was the same issue. The deal done by these parties have not reached many owners of Honda Pilots for this issue.

    This is a disgrace to Honda and would encourage all car owner’s past, present and future to buy other cars other than those made by Honda. They have not yet resolved my issue even after all these months of trying. Even lawyers involved these in past cases have refused to help or talk on the matter. What are they hiding or what deals made w/ Honda, plaintiff, and the Highway Safety Board?

    I am an original believer of buying Toyotas, however I got a recommendation from family members and friends to get the Honda pilot who have similar vehicles of both Hondas and Toyotas, even though I was very reluctant to buy a Honda due to the horrific stories I have heard about Honda vehicles and experience w/ Honda personnel. So, I got a Honda Pilot 2013 and my terrible recent experience w/ the car issues and the customer service a Honda corporate proved the terrible stories I had heard to come true.

    I had contacted Honda to resolve my issue on case which was due to a Honda know issue on the Piston ring issue also confirmed by the Honda Mall of GA Dealership on 11/2/22. The behavior of the case manager, Mr. Kantar ** was atrocious and disgusting. A person like Mr. Kantar ** should be fired from his job for his choice of words and not doing his job and resolving the issue. This will also be sent to BBB and listed on the consumer reporting websites. He has closed my case twice without resolving the issues or doing anything about it. He is a rude person and people like him should not be allowed to work at Honda or any company.

    I have never had any major issues with any of my several Toyotas or even one Nissan that have owned in my life. However, buying this Honda Pilot 2013 was a disaster. Bought this car brand new and recently had this engine light issue that the dealership told me was a known issue to Honda and should be resolved by them. This car has a low mileage of 135k and should not have this issue. Mr. Kantar ** told me over the phone very rudely that "I am not going to resolve your issue, what are you going to do". This person is a disgrace to Honda and should be removed right away. He closed the case without trying to resolve it.

    I had also called Honda an second time and had the case reopened. I have requested the case to be sent to someone else but was connected to him again. I told Mr. Kantar that I did not want to Talk to him and did not want to discuss w/ him due to his behavior. There was another Mrs. ** who called me extension and I had left several messages for her, but she never returned my call. Is this how Honda employees work and get paid for not Calling and resolving issues. This behavior by Mr. Kantar constitutes harassment of the highest order and a disgrace to Mrs ** not rectifying the issue.

    Furthermore, this case was closed again on their own when I called to find out status. Upon calling Honda the customer service lady who picked up the phone was rude also saying she would not assign this case to some one and only Mr. Kantar. This is wrong and needs to go to a superior person at Honda. I have not heard back from any supervisor or superior person but got an email saying, "If you don't respond within 5 days the case will be closed again."

    I contacted Honda a third time again and a Lady spoke w/ me for 5 mins and assigned a case to other gentlemen who was also rude, did not resolve the issue and re-closed the case again. Honda should fix my Honda Pilot along with other owners having the same issue. The cost given by dealership is approx. $5300.00 and should provide the extension warranty for the same. I encourage all car buyers and users not to buy Honda in view of the issues we have seen in the world.

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    Customer ServiceCoverageStaff

    Reviewed June 1, 2023

    I want to start off by saying that I've been a loyal Honda customer for 20+ years and have always had at least one Honda in my household, from cars, to motorcycles, ATV's, etc. So when it came time to buy a minivan we didn't even shop around. We just bought an Odyssey (2018). I bought the "Honda Care" extended warranty from the dealer because I was concerned about the potential cost of diagnosing/repairing any electronics out of warranty. I've heard horror stories about 3rd party warranties so I made sure to purchase from Honda- who I thought was a reputable company.

    Over the winter we had an issue with the car where just about all of the electronics on the van failed. I took it into the dealer and was told that water somehow got into the vehicle and under the dashboard to damage the body control module. There was no evidence of water, the mats weren't wet, nothing. I called Honda Care to file a warranty claim and spoke to an incredibly rude guy that told me that "water intrusion" was excluded and there was no way they would cover it. First of all, how is it that a warranty designed to cover manufacturing defects, would not cover water somehow permeating the frame of the vehicle and damaging electronics? Secondly, I had asked for some sort of proof that there was water intrusion and was told they couldn't do that.

    I did not accept his answer and called Honda corporate to escalate the issue. I was assigned a case manager who was incredibly friendly, but just talked in circles. I spent MONTHS corresponding with her and sending her a bunch of documentation that she had requested along with photos, etc. Then she called one day and said they were closing my case and would not be helping me.

    The dealer was also no help. For those of you that aren't aware, the dealer is paid much less for warranty work than what they're paid for regular customer repairs. So its advantageous for them to say its not covered, because they want to get paid more. I complained to both parties but both just pointed the finger at each other and no one would accept any accountability or provide any sort of proof of "water intrusion".

    I'm so annoyed and disappointed by this treatment. Now my family is out thousands of dollars for something that absolutely should have been covered by the extended warranty. Just a warning to those out there that are thinking of buying a Honda, and their extended warranty. This most recent issue was the last straw for us. We have been repeatedly screwed over by Honda and their dealer network over the past 20 years but like a abusive spouse, I kept coming back.

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    Price

    Reviewed May 31, 2023

    Purchased a 2022 Honda Civic. Last month we had our first flat tire and used the manufactured jack that came with the car. The jack was positioned and used properly. While removing the front left tire, the jack unexpectedly lowered and almost crushed our friend's leg under the car. The car was stopped just shy of completely hitting the ground. The tire just happened to still be positioned under the wheel well so it caught on the fender and held the car off the ground. However, this caused additional damage to the fender and will need to be replaced. The cost will be over $1700 which doesn’t include the required scans.

    I reached out to American Honda for assistance in paying for the damage caused to the car due to their faulty manufactured jack and they stated they would not be assisting in the repairs as they could not confirm if the jack was used properly. This is their way of not backing this product. I have used many jacks over the years and am 100% certain that our car would not be damaged if their equipment would have worked properly. Very dissatisfied with American Honda. Very sad that we now are out of pocket due to their product negligence.

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    Staff

    Reviewed May 15, 2023

    My 2008 Honda CRV heater stopped working, so I drove half mile to mechanic shop to inspect. It turned out to be a rusted through metal hose and has been in shop to get replaced, however, mechanic leary to replace because of strong possibility of other rusted parts breaking, while trying to get to the hose. My Honda CRV is from upstate NY. After hearing about the rust recall for Honda CRV 2007-2011, I called Honda. They said to take to Dealership to inspect rust damage. Because I can't drive there, agent sent management team a request for towing assistance. The Management Team "Brianna" called a few days later. Her outcome was refusal to assist because I drove car to shop. I explained I was in town when heater quit and drove 1/2 mile to mechanic to find out why. He saw fluid draining out. He looked under hood and found rusted tear/hole in hose. I couldn't drive it since then. Brianna insisted it was not their responsibility.

    I have had a Honda CRV since 1999. I now own 2008 and inherited a 2019 Honda CRV when my Mom passed. She and I have stayed with Honda because of dependability and good reputation. I am very disappointed with Honda at this point, because, ultimately, this IS Honda's responsibility. They acknowledged the rust issue, yet won't take responsibility. I will get the car towed to dealership. Most likely they will refuse to repair because of the intensity of the rust underneath and throughout engine parts. Hopefully they will make this right in the end. If not, I will have to reconsider Honda going forward.

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    Customer ServiceCoverage

    Reviewed May 11, 2023

    DO NOT purchase this Civic. I will also NEVER buy another Honda again. I can't wait to buy a Toyota again and get out of this garbage Honda. Honda USA KNOWS they put a bad AC system in these cars but is only choosing to cover the compressor. Problem is, when you put a bad part in the system you ruin the ENTIRE system. I had my compressor replaced last year (2022) and now my evaporator is bad according to the dealership. Honda USA will not even acknowledge this is the fault of the compressor. Evaporators are supposed to last 10-15 years or the LIFE of the the system. My car is less than 5 years old and has 65,000 miles. There is NO WAY this problem was not caused by garbage parts from Honda and they know it.

    When I tried to open a case with Honda USA, I could never get a hold of the person assigned to my case and when I finally did, they had already made the decision not to cover the evaporator BEFORE even talking to me. I thought Honda was a step up from Toyota but it clearly is not. I have been mistreated by both dealerships I have dealt with and now gotten terrible customer service from Honda USA. I will NEVER buy a Honda again. I don't think they could give me a car at this point. There are countless articles about the AC systems in these cars being bad and Honda has chosen to ignore their customers to try to save money. Honda USA is a TERRIBLE company and their Customer Service is the worst in the industry. Buyer BEWARE!! **

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    Customer ServiceCoverage

    Reviewed March 8, 2023

    My car has been in a Honda since the beginning of October 2022. It is now March 2023. I have called every possible department and all I keep getting is different dates for my car to be ready. I have 6 months paying insurance and unable to use my car. Honda has told me lie after lie. I have been waiting on a SRS system that has been on back order. Beware of Honda at all costs.

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    Reviewed Feb. 6, 2023

    I bought a 2022 Honda Ridgeline (new). One morning I woke up to see a puddle of water on the front passenger mat, luckily the mats were Weather Tech. Traced the water and it was coming from underneath the storage compartment. Took it to the dealer and they found the leak. Reported to Honda Corporate and they basically said, there is nothing we can do for you compensatory. Basically I bought a $45,000 vehicle and because of their lack of quality assurance they don't see it as a good gesture to even give as little as a gift card. Luckily the dealership fixed the issue, but the entire experience left a bad taste. Now this morning I saw some minor water drippage in my 2019 Honda Pilot Touring. Here we go again. What's up with Honda's Quality Assurance.

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    Customer ServiceSales & Marketing

    Reviewed Jan. 31, 2023

    Beware of purchasing a 2021 Honda Passport. When using my phone for any audio it randomly disconnects whether it’s connected via Bluetooth or USB. Seems like false advertisement to me! I went to the service dealer and contacted their main customer service department from the website and neither had an immediate solution. They both stated that they were aware that their cars were experiencing this issue and we had to wait for Honda to come out with an update. If only this could result in a discount on my car payments as one of my key criteria was function Bluetooth audio.

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    Customer Service

    Reviewed Nov. 14, 2022

    I purchases a 2021 Honda CR-V in October of 2021 in CA for my daughter to use while she is at school in Texas. Shortly after purchasing the car she and I drove the car back to TX. The registration came due this year and required an emissions recall to be completed with proof mailed back to the CA DMV in order for the tags to be renewed. My daughter took the car to a Honda dealer in Texas and had an emissions recall completed. I mailed a copy of the work order stating an emissions recall had been performed to the CA DMV along with the registration renewal fees in late August. I was informed in mid October by the CA DMV that I had not met the recall requirements to receive the renewal.

    On the CA DMV notification stating that the recall requirements were not met were instructions to call the CA ARB with questions. I called CA ARB and got a message that they don’t take calls and instructed to send an e-mail which I promptly did. I received a notice back from CA ARB that a “pink form” was required from Honda in order to complete the recall verification process and that the dealership would be able to assist. I called the Honda dealer I purchased the car from and spoke to a person in their service department who instructed me to contact American Honda about getting the verification notice.

    I then called American Honda and opened up a case, thoroughly explaining the situation and have gotten absolutely nowhere. I have literally spent 2-3 hours on the phone with American Honda with one of their case workers telling me that the system shows the recall completed but they don’t have a form to supply to verify and use to mail to the CA DMV even though the fees have been paid to the DMV and American Honda says they show the recall being completed. Honda kept telling me this is a DMV issue... Well, it’s a recall issue that Honda is required to do and the DMV requires Honda to supply verification that it has been completed so that makes this a Honda issue with supplying the paperwork that they agreed to supply the customer to forward to the DMV.

    The last call I received back from a different case worker at American Honda (it was escalated to a manager) was Friday afternoon and their position is that the car is in Texas and they have different smog requirements than CA and that the dealership in TX may not be certified to complete or properly perform the recall for CA (?) – I was told by the previous case worker that the recall had been completed according to their system. Their (Honda America) case worker manager’s suggested solution is that I go to Texas to register the car there and then bring it back to CA and re-register it in CA when my daughter finishes school. I guess that may sound reasonable to someone somewhere (?). CA ARB says that there is a pink form required from Honda to send to the CA DMV to handle this. Why can’t American Honda figure this out? Someone somewhere within Honda would have set up the recall program and have some knowledge on how to resolve the matter without having to change the state of registration.

    In the meantime, the tags are now expired and the issue remains that I have purchased a $40,000 car from Honda that has an emissions recall and due to their inability to supply me with proof of completion or instruct the Honda dealer in Texas the necessary steps in completing the recall and it’s requirements to allow it to be registered. I am stuck with a vehicle I can’t register short of driving it 4,000 miles round trip to bring it to CA for a recall procedure or traveling to Texas myself so I can register it there.

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    Customer ServiceCoveragePricePunctuality & SpeedStaff

    Reviewed Nov. 14, 2022

    We are Robertino ** and Cristina **, and we bought through financing a Honda H-RV Model Year 2022, VIN: ** with few km less than 16,700 km on the odometer and maintained in excellent condition.

    Short story facts: On Aug 5th, 2022, our vehicle had a catastrophic transmission failure on a flat road in Longo’s parking lot, which defeats the purpose buying a new car to avoid these kinds of situations. Our transmission is covered by warranty. Road-Sport Honda, Scarborough, did not provide a replacement vehicle. Moreover, they didn’t take responsibility for the failure; the representative of the dealership kept saying that they can do nothing, and everything is depending on Honda Canada, and kept repeating “It is a global shortage, and we can’t provide a loaner/rental car”. We were able to move the car to another dealership, Queensway, from which we promptly got a rental on September 8, 2022.

    Three full months and a week passed and still we do not have a date when a transmission will be delivered to the dealership. The Dealership doesn’t know when the parts are coming, since Honda Canada is providing them, and they are under TBA status. We called 7 times Honda Canada Customer Relations and we got nowhere only variations on the following theme: “it is a global shortage of parts, and we can do nothing for you”, even two times I spoke with case manager Loren (case # **). When we asked for updates, we were told that there are not enough employees to provide this service and that the Dealership is first to be informed when the transmission will have a delivery date.

    Our car it is in the same spot parked at the dealership for 14 weeks, would you think that the tires or the breaks are not affected? We got the rental car after 5 weeks, because we moved the car to a different dealership (Honda Queensway, thank you). We do not have the winter tires on the rental, we cannot go out of Ontario due to rental insurance policy, so we can’t honor the vacation we planned and paid. We can’t go over the border in US for Christmas shopping. We are diligent in to pay all our commitments such as car loan or insurance, but still, we do not have the car we are paying for.

    We drive as rental a different SUV a Hyundai Tucson, which is expensive on gas, not quite an equivalent car. When we call Honda and ask when we will have the part, we are told you do not have a timeframe and you can do nothing for us, even when we proposed alternative solutions like gives us the money back or gives us a new car minus the tear and wear for this existent car or fix right away in the past 14 weeks.

    We wrote three emails on Sept 19, 2022, and we were replied and told on the Sept 20, 2022, that is nothing to do when we asked for a date for delivery for the transmission or to be reimbursed since we feel like we got a lemon or to have a new car minus the wear and tear. When we wrote a reply to the Sept 20 Honda’s answer on Sept 26, 2022, we didn’t get any response. When we asked by phone why Alex on Sept 30, we were told that already we got a reply on our concerns on Sept 20 so no other follow up from Honda is needed.

    "We can do nothing for you" is all we got from our efforts when we contacted Honda Canada. This is how you treat your customers? When you got a report saying we have a failure of a transmission after reaching over 16,600 km on a new Honda 2022, no bells are ringing? Why don’t you think of, "How can we get the trust of our customer by taking a transmission from the new cars line and quickly fix this and satisfy this existing customer, and potentially letting a future customer to wait a little bit"?

    Details for this story: Current vehicle Location: Queensway Honda, Service Dept. History: On Aug 1st, 2022, while driving, we heard a metallic noise when I accelerated. On Tuesday August 2nd, 2022, I went to the dealership Road-Sport Honda, in Toronto-Scarborough from where I bought the car, to report the noise. I had expected them to check the vehicle, but instead I was scheduled an appointment for the 8th of August at 9:15am. (I have the email sent on Aug 2nd to prove it.) On Wednesday August 3rd, I went again since the noise was continuing. I thought if I went again and told them that I was in the VIP program and had the extended warranty, we would be successful in either having the appointment moved earlier or in checking the noise on the spot, however, nothing changed.

    We did not use the car again until Friday August 5th when we went to do shopping at Longo’s on Laird, at which point the car broke down. Road-Sport Honda did not provide a replacement vehicle. Moreover, they didn’t take responsibility for the failure; the representative of the dealership kept saying that they can do nothing, and everything is depending on Honda Canada. It was extremely hard for them to believe that the car had a broken transmission, so they did not want to provide a loaner/rental car and we quote, they said: “It is a global shortage situation, and they cannot provide it”. We were able to move the car to another dealership, Queensway, from which we promptly got a rental on September 8, 2022.

    We have been continuing to pay the biweekly payments and insurance for more than 6 weeks now and we still do not have a date for repair since the transmission has a status of TBA as the estimated delivery time. I called Honda Canada on Sep 09, 2022, and expressed my concern and a “case” was created, and I was told a case manager would call me back. I called back on the 12th of September, spoke with Angela, and at this time I was told that the case manager will call in 3-5 business days from my first call, and she has no news regarding the TBA status of the transmission. The case manager called on the 15th of Sep. 2022, Mr. Loren, and told me that my case is #**, and he has no updates regarding the date when the transmission will be sent to the dealership.

    We didn’t feel was helped in any way with this call, with the creation of the case. On September 30, I spoke with Alex, and he told me that, "We can do nothing for you." On October 6, 2022, we spoke with Marge, and she told us that only the Dealer can tell us when, she doesn’t have any updates, same when we spoke with Maria on October 14,2022. On October 24 we spoke with Angela, she had no updates for us, we expressed our concerns and asked for Loren the case manager. We spoke then with Loren other than no news, nothing can be done, we got the advice to call every time when we got concerns and ask for him and that lately we less calls received probably because the parts are started to be received, but no promise for us.

    We are wondering why this wasn’t already reported to you, Honda Canada, and a case made after 6 weeks with no solution for the critical failure occurred on a brand new car; so I had to call to have a case open; why I still having to wait another 5 business days to be called by Honda Canada case manager; why am I having these calls trying to solve this situation; why haven’t you contacted, concerned for me the customer, with a car under warranty with transmission broken?

    We suggest that Honda Canada would improve the process by giving the Customers updates on status in cases such as mine when it is not a minor defect. All my friends are surprised too! We are extremely frustrated since we have only one car for the family. This is now the 3rd vehicle we have purchased from Honda and have been loyal customers. My 1st car I purchased from you was a Civic, then an H-RV M.Y. 2016 in perfect condition which was traded in for the H-RV 2022 for about $20,000; due to this development we have started to regret that we traded in. Friday morning, we were called by Honda Canada after 14 weeks. I will keep you posted with the results….

    Kind Regards,

    Robertino and Cristina **

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    Customer ServiceCoveragePrice

    Reviewed Sept. 22, 2022

    BUYER BEWARE. Worst Customer service ever and the quality has obviously gone down hill. Bought a certified pre owned Honda Odyssey 2 years ago. Took it in for schedule maintenance (to the tune of $1300), and to have the power steering fluid checked because of a whirring sound. Was told the rack and pinion went bad. Total Anomaly. The mechanics had never seen a vehicle this young, with this few of miles have a rack go bad like this. The bumper to bumper warranty expired after 12 months, and it did not fall under the power train warranty. I submitted a claim to have it covered anyway and my case worker flat out told me that since I have "Only" had two Hondas, my claim was denied.

    Not worth the price tag if parts will fail like this. ESPECIALLY considering we were in the middle of a pandemic and it was hardly used at all over that time. Now? I am taking what had been my dream car for the last 15 years to literally ANY OTHER car manufacturer and trading it in instead of paying ANOTHER $3,000 out of pocket to replace their faulty part. ANYONE else can fix it and get the money for it. I will never buy another Honda again, and I will warn everyone I come in contact with to totally avoid giving them their business. They do NOT stand behind their products and do NOT have decent customer service.

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    Customer Service

    Reviewed Aug. 4, 2022

    My vehicle has been in the shop since March 2022 because Honda is in able of sending the required part.. In March they gave me a an April date of completion and every month is the same issue.. I have no vehicle to drive, I continue to make payments, continue to provide insurance and pay it for my vehicle to be sitting in a parking lot.. All I’m asking is to give me a loaner for me to use.. Honda should not be giving a date of completion if they are not going to keep their word.. I will not be dealing with Honda ever.. My vehicle to be in the shop going into a year this is unacceptable.. What happen to take care of our customer..

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    Staff

    Reviewed July 27, 2022

    Ac completely stopped working at 34k miles, I purchased it brand new, 1 driver, and always garaged. Honda replaced the AC and covered it, but the quote to repair was $3700.00! Outrageous for a repair bill like that on a very low mileage car! The warranty on the new part is only 1 year, not good odds it will last.

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    Customer ServiceCoverage

    Reviewed July 21, 2022

    Car hard idled and stuttered within 6 months of driving it new off the lot. Had it seen by 3 dealerships, they were unable to feel what I felt and did not fix the issue. Spoke to Honda directly and they also didn’t help. 4 years later, technician finally able to feel the issue but the vehicle is now conveniently outside of the warranty. Call Honda and they even more conveniently have no record of me contacting them years earlier. They can see the numerous times I’ve been to the dealerships for this same issue but claim it’s a different issue even though it’s the exact same symptom. They are unwilling to cover anything. They sold me a lemon. Do not buy Honda.

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    Customer Service

    Reviewed July 4, 2022

    Purchased 2 Vehicles from Honda, their Vehicles are Not Compatible with the I Phone 12 and 13, Yet they continue to sell these vehicles without telling the consumers prior to purchasing. I have been back and forth and still haven’t resolved this issue to No Avail.

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    Reviewed May 24, 2022

    Every Honda car I've had/driven takes 40 years and a massive migraine just to hook up a functional Bluetooth (if that). You'd think with technology growing they could get with the times but no. They think since the car runs that's all they need. Then they think they're smart with stupid safety features like not being able to link up while driving. I have a passenger trying to connect and I can't even do that?! It's none of your business to tell, me what I can and can't do driving, especially when you can't even figure out a decent operating system. Would not recommend. Find yourself a Toyota or something.

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    Reviewed April 17, 2022

    My 2021 6,400 miles, good warranty has computer shutting down & transmission leak. Dangerous, will not fix. Only willing to offer trade. Nat. & local dealership. Scam. They need to be stopped before someone dies.

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    Customer Service

    Reviewed April 1, 2022

    I purchased a used Honda vehicle, 2014 model, in great condition. After paying 19K for this vehicle, after the first month of owning this vehicle the paint start peeling off the trunk door (Honda Odyssey), and around the door frames. After doing some research I found out that there was a defect with the paint used on Honda Odysseys for the year of my vehicle. Honda knew about this defect and so extended their warranty for 7 years, great. However, for those of us purchasing a vehicle used because we can't afford to purchase new, we don't find out about FACTORY DEFECTS until after the crap hits the fan.

    I called Honda's customer service line and was rejected, I asked to be sent to mediation. They told me I would hear back in 3-5 days but after a month I heard nothing. I called back, they told me I would hear back by the end of the day, nothing again. I called the following day and was told I'd hear back, nothing AGAIN. Another week goes by and I call AGAIN, and finally reach somebody who tells me that I made the choice to buy used and out of warranty so I'm out of luck, despite the now compromised frame and body of my vehicle, and the structural damage that will occur (hello safety concern when the frame of my vehicle rusts to ** because of a defect Honda knows about but doesn't care to handle).

    This customer service experience has been HORRIBLE, and what makes it worse is the Honda KNOWS they produced and mass sold a vehicle with faulty paint, and its those of us who have to purchased used, not able to afford new, who have to incur the further financial hit to try to fix this issue. Just over one month I had this car, meticulously taken care of, mint condition, not owner neglect, but rather Honda neglect, and this multimillion-dollar company refuses to fix the problem they created. Good one.

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    Staff

    Reviewed March 31, 2022

    1. The dealer is charging the credit/debit card fee from the customer due to which I personally had to compromise on my home loan emi and the credit score and the query resolution dept says that it can't do anything about this. 2. The dealer isn't providing the temp reg. no. and once again the query resolution team says that it's ok.

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    Customer ServiceStaff

    Reviewed March 9, 2022

    I went into Honda of Burlington here in Washington and was coming in to pay off my 2021 Honda Accord and was persuaded to purchase another vehicle of lesser quality. Within 24 hours of the purchase I regretted this decision because the car was not of equal quality to the car I had drove in there. The general manager called me to tell me she would not give me my original car back.

    Again it had not even been 24 hours and I had been calling all morning trying to reach someone in management but they were all in meetings. I just wanted my car back and they refused! Not only was this emotionally damaging but the general manager said she could tell I was upset because I was crying and she said "I can tell you're upset so I will let you go" after telling me I couldn't have my car back and me begging to get it back. She was absolutely horrible! She did not need to be rude as I never once raised my voice or anything. I simply begged to have my car back. She said no! Have a good day and hung up.

    I have always supported Honda and am very devastated that this is how they do business! I would not recommended them to anyone! How could you do that to someone? They simply got the better end of the deal and would not give me my car back and also told me to just take and trade the car of lesser quality if I didn't like it. I'm done with Honda!!!

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    Reliability

    Reviewed Feb. 2, 2022

    I recently had the misfortune of purchasing a car (2018 Honda Fit) with Honda Sensing enabled. Within a week, I discovered that the sensors are so flaky as to render the car unsafe to drive - while I was unable to trigger them at all during the test drive (as they sometimes fail to detect anything), the opposite problem (seeing something that isn't there) is where the car becomes unsafe. 3 times in 60 miles of highway driving, the car applied maximum brakes without warning. The road in front of me was clear for several miles (and thankfully also clear behind me), but it always triggered as I was just about to finish passing another car. This compounded the risk of brake checking - had someone been behind me, they absolutely would have rear-ended me, as they would have had no place to go to dodge my vehicle, and absolutely no way to anticipate my car applying the brakes at maximum for several seconds.

    The dealership inspected the sensors and assured me they were performing "to spec" - this was not an issue with a faulty or malfunctioning sensor, *this is the way Honda Sensing is designed to work*. Further searching has turned up 3 class action lawsuits and hundreds of similar stories, with Honda dismissing all of them with the hilarious "it's a complicated system, you can't expect it to be perfect". I'm sure Ford would have loved to have that slogan when they were dealing with the Pinto. Honda, when it comes to the *brakes on a car*, yes, you do need to be perfect, or you need to leave them alone. It's worth noting that Consumer Reports ranks Honda dead last in its evaluation of these emergency braking systems.

    Further compounding the situation, there is no way to permanently disable this system. I would strongly recommend that no one buy a car with this "feature", think twice before riding in a newer Honda, and be aware of their potentially erratic performance if you see one on the road - frankly these cars are a danger to others as much as to themselves.

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    Customer Service

    Reviewed Jan. 24, 2022

    My parts are on critical back order for repairs for my brand new 2021 CRV. My car has been in the shop since October and Honda has yet to reimburse my car payment or call me back regarding a loaner!!!

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    Customer ServicePrice

    Reviewed Jan. 4, 2022

    I purchased a new, 2022 Honda Ridgeline Black Edition just a little over two weeks ago. When my vehicle was less than two weeks old, with under 500kms it began throwing warning lights. The awd stopped working and my heater shut down entirely (in minus 30 weather). I was getting a total of eight different warning lights and I couldn't move my electric seats to be able to drive safely. Once I got my vehicle home it would no longer start. I figured no big deal, my vehicle hasn't even gone through its first tank of gas, Honda has a great reputation and will take care of me.

    I have never been so wrong about a manufacturer and have never felt so unappreciated as a customer. It took days to even get my vehicle towed. I've now spent the past five days on the phone talking with over a dozen different people. Every person I spoke with said it was a different department or person's responsibility. Literally just passing the buck back and forth between Honda Customer Relations, Honda Roadside Assistance and the dealership. I even had my call "dropped" at one point.

    After being juggled around for days I finally demanded to speak to a supervisor at Honda Customer Relations. Customer relations told me that supervisors don't speak on the phone with customers. I thought I must have misheard what I was being told. I can buy a forty dollar watch from China and get a supervisor on the phone but not for a new vehicle? I spent 60k on a vehicle two weeks ago (though I haven't actually been able to drive it for nearly half the duration of ownership) and Honda Canada doesn't even value me enough as a customer to allow me to speak to someone above the person answering the phone. I was told the only way I would be able to speak to a supervisor is if I was injured or if my vehicle injured someone else. They're lucky that I was able to pilot my heater less vehicle from a near laying position back to my house without injuring someone.

    I however, was not so lucky, as apparently an accident is the only way that you rate high enough to speak to someone with an answer other than we don't take care of that or it's someone else's responsibility. That's what it ultimately comes down to...caring. Honda obviously no longer cares if its customers are safe or remotely satisfied. My vehicle is sitting at the dealership 170kms away from my home, after it broke down due to no fault of my own. Not my fault but my problem. Honda's suggestion was either rent a vehicle on my dollar or talk to my insurance company about getting a rental.

    Honda Canada, as you have made blatantly clear at this point, your (technically my, though I don't actually have possession) malfunctioning, unsafe vehicle has become solely my problem after I signed on the dotted line. I however, will never buy another Honda and I will let everyone who will hear it know that Honda no longer stands behind their product and definitely not their customer. This has been unequivocally the worst buying experience I've had to date. I'm sitting here in utter disbelief, sick to my stomach trying to figure out how to get my new vehicle back home.

    I recommend that if you're shopping for a new vehicle that you don't just assume that Honda still stands for reliability and customer service as I had. Look into the customer complaints, class action lawsuits and you'll likely figure out that Honda has adopted the money first, customer last stance that so many manufacturers are moving towards.

    Let my expensive mistake guide you away from a company that no longer embodies what used to be synonymous with Honda...Trust. You'll pay the Honda premium, they'll pocket your dollars, take your trust, crumple it up and toss it along side you into the trash. I may not speak for all your customers but I think all those you've tossed aside would agree...We aren't asking for better.. we're demanding it!

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    Customer ServiceStaff

    Reviewed Dec. 18, 2021

    I purchased a 2022 Honda HRV from Honda dealership, Carbone Honda, who sold to LED. My car stalled a couple times and salesperson said it was the energy saving feature, not really stalling. I had aftermarket car starter installed. Then car became difficult to start and stopped while driving on highway. They blamed the car starter and charged me to remove it and restore to factory. On my way home it shut off again. They then determined the washer holding the main ground wire was not staying locked and replaced it. Told me it wasn’t the car starter. I’m out $550 for car starter and removal of it. I’m afraid to put it back in because any issue will be blamed on it.

    I’m being bullied into buying their product. They refuse to return my money and I drove the car unsafely for a couple of months. I was basically called a liar by the Service Manager 12/17/21. Offered to discount factory car starter to $650 + tax and $100 loyalty card if I met the Honda Rep and signed a release. Honda Corp has an open case but always tell me that all they can do is talk to dealership. Whenever you call dealership no one answers, was told they had no receptionist in Service so they answer when they are not busy. I will never buy from Honda again!!

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    Reliability

    Reviewed Nov. 19, 2021

    The Honda brand is been a long time reliable ride for my family. I have 4 Honda Civic, Honda Accord, Honda Odyssey, Honda CR-V. Most reliable ride over all handling Power Ride and Maintenance Safety Features Radial Tires Engine Design for power to haul 8 people for family members with kids for school rides soccers playground and other Various track and field’s events as well for Going to the Beach and Family Vacations to Florida Disney Land etc.

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    Installation & SetupStaff

    Reviewed Nov. 19, 2021

    I purchased a Honda Insight 2020 on the last day of 2020 and got a pretty good deal. I got a flat tire and called Honda Roadside assistance-- the car does not come with a spare. Only a box to blow the tire back up and I guess plug the hole with some time of goop. The instructions seemed daunting so I asked if the roadside assistance could help me with this and was told NO-- all they could do was tow the car. The first person I spoke with from Honda said they could transfer me to Honda care to help me walk through the steps but instead got another roadside assist person (I think his name was Aid, pronounced Ed)l. He could not understand me and kept asking the same questions when I explained it to him. It then turned out that the puncture was on the sidewall and the machine will not work when there is damage to the sidewall. Additionally, Honda would not let me ride in the tow truck.

    Normally a flat tire is not a big deal; if I had got help changing the tire I could have been on my way. Instead, the car needed to be towed and I needed to find another way home and had to wait a day for the tire to be changed. What if I had been far from home with no one to pick me up? I would have been stranded. It is absolutely irresponsible for Honda to put people in this situation. Honda should provide a free spare tire and kit. Mary Jo **.

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    Customer ServicePunctuality & Speed

    Reviewed Nov. 6, 2021

    I have been looking all over for a red 2022 ridge liner rtl-e truck. So I contacted several local dealers and put it on the web too. Last night got a call from a sales man Mark from Venice honda and told me that he just got in a red ridge line and if I was still interested, I jumped at the chance. We agreed I would come in at 1030 the next morning and that no one had an appt that was interested in this truck. He even told me he would grab the keys to this vehicle so no one would grab it before me, on the way down there (90 min drive) in a torrential rainstorm got a text from him if that I was still coming. I replied right away that I was going to be there on time, I also got two phone calls. One from Kyle the manager to see if I was coming and replied yes, I was very excited only to get there for my appt. Saw the truck in the lot and a couple were looking at it, I asked mark if that was the truck, he replied yes but that the couple I saw put a deposit on it.

    So all this trouble and he was lying to me, then he proceeds to try and sell me a pacific pewter ridgeline, I told him if I wanted that I wouldn’t be looking all over for this particular truck, I was so angry at this point. When I checked their reviews I read that this practice was quite common with this dealership. So I drove 3 hrs in a terrible storm to be lied to. I think people deserve better than this. I understand car dealerships don't have a stellar reputation but to get someone to drive 3 hrs for nothing but try to drum up a sale, I will never buy a honda again, I have owned 4 different Honda’s.

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    Reliability

    Reviewed Nov. 5, 2021

    Honda is a reliable car. I have owned other brands as well. I get a smooth driving experience along with the safety features which comes with it. The safety features and side lane changing alerts are very useful while driving.

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    Reviewed Nov. 4, 2021

    Honda brand Cars stand the test of time. The affordability when repairs are needed are one of the major reasons I would purchase another Honda. The only issues I came across were with the AC and some minor electrical issues. The AC apparently had some issues that were addressed company wide and when I went to a Honda Service Center, The problem was fixed free of charge. As for the electrical issues, I have not had any clear reason told to me of why they occur but have heard from other Honda Owners that they have also experienced small electrical errors. Those issues include the radio/gps monitor and connection.

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    Staff

    Reviewed Sept. 2, 2021

    This is my second Honda and I WILL NEVER purchase a Honda again. I was in an accident that was not my fault May 1st. They have been pushing my one part on backorder a month each time. First they said June. Then July. Then August. Then September. And now October. They will not assist with a rental. They won't help whatsoever! I will tell anyone that asks to never purchase from Honda!!!

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    Reviewed Aug. 23, 2021

    2019 HRV Have been happy with it. Infotainment center has always given me a problem. When turning on right blinker Apple car play turns off. Using steering wheel to change display doesn’t work. Constantly lost signal in middle of driving for no reason. Brought in more than once to fix it and all they did was reset it which only made me have to reset stations. Now nothing works on the system. They have no idea how long it will take to get entire audio system back in stock. So now The car I bought to have Apple Car play and maps does nothing. Can’t use phone charger. Can’t use Bluetooth. Nothing but a blinking H for who knows how long.

    I feel like I have not a full car. Finally ready to go on road trip and the things I bought for safer trips and doesn’t work. Bought the touring for all the infotainment and now have nothing. Paid for infotainment and now have nothing with no end in sight. Would not buy again because of this. Would sell now but wouldn’t get moneys worth because of it. 2019 HRV not worth it if you want a working radio or car charger or map.

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    Customer Service

    Reviewed Aug. 5, 2021

    I purchased my 2021 Honda Accord on June 19, 2021 and on June 21, 2021 my transmission went out after 200 miles! I took it into a Honda dealership and was told they would need to replace the transmission, which I was not happy about having a service record on my brand new Honda! I called Honda's customer service on June 22 and let them know the situation and they created a case. I have yet to receive a call back after countless follow ups and voicemails to my case worker! I created a new case on July 14 due to the lack of response and I just received a follow up today 8/5. I have always enjoyed my Honda's but this poor experience has me looking at Toyota going forward. One thing I will not stand for is poor communication and customer service. My case workers voicemail says it may take up to 14 days to respond and that was 45 days ago. Ridiculous!

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    Reviewed Aug. 4, 2021

    Dealer says not willing to help due to miles and age?? Since when are Honda’s good for 138,000 miles? That not what I bought it for. I expected at least 200K. I thought they stood for reliability, durability, longevity. Clearly they don’t believe in their own product. We’re Done never another one. Nor can I in good conscience recommend them or their vehicle!!!

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    Reviewed July 18, 2021

    I requested for product issue with my Honda Odyssey 2008. I was declined just because the product issue later to service 13-081 bulletin period. This is unfair and no goodwill view to address customer concerns who went thru pain.

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    Reviewed June 28, 2021

    The Honda Service crew on 5244 Dixie Hwy, Louisville KY, 40216, has decided that they don't want to serve my car because I am unattractive in their eyes. They take out their hatred for me out on my car.

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    PriceStaff

    Reviewed June 22, 2021

    3 years ago I bought a used Honda Civic from Honda of Seattle. I am the 2nd owner of the car, it had a clean Carfax, and low miles, 36100 when I bought it. So, for a car like this, I paid a high price, about $12000 after finishing paying my car loan. I recently noticed a coolant leak under my car and a couple of days later I brought it in to Honda of Bellevue for an inspection. A day later they told me that my engine block is cracked and forgot to mention that this is in fact a manufacturer defect, that HONDA admitted and for several times increased the warranty up to 10 years. They insulted me, offering me a $300 cash for the car, or to repair it for about $10000 just for labor - engine not included!

    I contacted Honda corporation and both dealerships here in Seattle area, they are all trying to wash their hands and not admitting to the fact that this is a MANUFACTURING DEFECT! They said, that they don't have maintenance history since I bought it. I bought this car in good faith, from a reputable dealership, thinking that it will serve me for many years if I treat it well, change oil and filters in time, which I DID! But I don't think it's my fault they tried to cut corners to make the car cheaper and then realized that they messed up.

    All 2006 to 2009 Civics are in the position to have this issues at one point. For me it happened at 65k miles for others at 19k. Whatever the mileage, it will ALWAYS BE a MANUFACTURER DEFECT and HONDA should have the decency to warranty every person that bought this car, regardless of mileage and not just for 10 years. So, next time you're thinking to go to a Honda Dealership, to buy a car, thinking they are there for their clients...think twice. They are there to sell you a car, not to support you when you have a problem with it. I'm very disappointed in HONDA's dealership dismissing attitude and lack of care in giving their clients the support they need when needed!

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    Reviewed April 18, 2021

    Honda are terrible at repairing their vehicles for used cars “beware they can replace a secret computer on their cars and changed their information between yours and the used products. So they would need to use a new computer for 2019 and older SUV.

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    Customer Service

    Reviewed April 13, 2021

    I called Honda Care from sticker in window. Roadside service. They got my money, never dispatched anyone to unlock my car. No callback. No confirmation. I was able to find a local officer in Florida to contact local locksmith. Within 5 min my car was unlocked. I was in route with a 7 year old, phone locked in car. Absolutely do not depend on Honda Roadside.

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    Customer Service

    Reviewed April 12, 2021

    Well let me start by saying Honda has been my go-to for many years, 14 Honda automobiles, 10 Honda motorcycles, 6 pieces of Honda outdoor power equipment. I must say though the last 2006 Honda Civic that I purchased with 64K miles has bittered me after having to put a motor in this car for a problem that Honda knew they had but refused to stand behind it. After some minor research I have discovered Honda had a major engine block casting problem between 2006-2009 in the civics. I think a recall would have been a better choice for Honda owners rather than a lousy extended warranty period.

    Honda informed me that I was just out of luck, after all the car does have 64K miles. How much more were you expecting? It was very misfortunate for me as I bought the car privately. What was even sadder is that I am really convinced that the people who sold me this car knew there was a problem, they possibly received the same great customer service from Honda that I did. VERY POOR HONDA MOTOR COMPANY. THE SAYING GOES ONE UPSET CUSTOMER GOES FURTHER THAN ONE HAPPY CUSTOMER!

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    Reviewed April 12, 2021

    Honda have good reputation for their vehicles and they last a long time if you keep them in good condition and make sure that you treat your vehicle well and maintain it. They do run well for the Honda vehicles and the company has been around a long time for the vehicles.

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    Customer Service

    Reviewed April 2, 2021

    Now I'm officially freaked out. I bought a 2021 new HR-V from Huntington Honda (NY) and I’m discovering this new car with all this rust. I showed it to two local mechanics who are shocked and confused as to why there is rust underneath the steering column. I also noted the rust underneath my 31-day old 2021 Honda HR-V. Is this normal? And is there missing insulation in the photo next to the steering column? Is that maybe why these models make a horrible annoying noise when driving 35 plus miles an hour? I’m talking about a piercing whistling noise whenever I crack open a window or moon roof, which according to Huntington Honda, the noise appeared in 2 other 2021 HR-Vs they test drove, and I’m supposed to live with this as if it’s normal.

    There’s video of this whistling issue in YouTube regarding a 2018 HR-V. In the comments for that video, you’ll see many other Honda HR-V owners complain about the same issue. Did I buy a lemon? Does Honda make bad cars or does Huntington just sell a batch of badly built Hondas. I'm wondering if the 0% APR was just a ploy so they could get rid of defectively built cars. I bought this new HRV because I wanted a safe vehicle for my family. The purchase was supposed to be such a joyous thing. What a mistake! My entire family is flipping out! What the hell else is wrong w this car?

    Anyone experiencing this with the new Hondas or cars from Huntington Honda? Would I have had a better luck at a different Honda dealer? Should I have bought a Toyota, Nissan, or Hyundai? I'm super stressed about how much I spent on this car, and no one from the dealer is calling me back, responding timely or willing to help me resolve this. BTW, here's the YouTube video of the horrible noise that these Hondas are making. **

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    Price

    Reviewed April 1, 2021

    Do you think you’re getting a good deal when you buy a Honda. It turns out that the way they make their money off he was by nickel and dime and you throughout the ownership experience. The dealers will make money off you with the ridiculous service intervals from the car. The financial services part of Honda will make money off of you from hitting you with all sorts of fees. The cost of ownership of a Honda is much higher than people realize, because the company‘s business model is to sell good cars are reasonable prices, and then screw you for the remainder of your ownership experience. This was my first Honda, and it will be my last. I have since moved on and bought an Audi, and while the upfront cost is higher, the ownership experience is night and day different. I don’t feel like I’m getting screwed over every single interaction I have with the dealer or the company.

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    Verified purchase

    Reviewed March 26, 2021

    Bought brand new 2020 Honda goldwing and it stalled slowing down multiple times. Was charged fee to not find a problem that they said to make a case w Honda directly. It stalled again and corporate told me to screw and pay for the diagnostic again. Paid 28000$ for bike and they nickel and dime you over not backing their product.

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    Customer ServiceContract & Terms

    Reviewed Feb. 4, 2021

    I purchased a new 2020 Honda Talon from Nash Motorsport, Mesa, AZ. I purchased the pre-paid service contract and extended warranty. I live in Mesa, Arizona and the vehicle has been ridden in AZ and once in Southern CA. The vehicle has never been in snow, sand dunes or extensive mud. Most of the driving is typical to the Box Canyon area in AZ or Queen Valley; sand roads and routes. Very rarely has LOW gear ever been used except for a few steep hills.

    The transmission would not stay in gear during a hill climb and I turned it into Dealer for service immediately not to cause more damage in November. The vehicle is still there. The warranty customer support is horrible to deal with and no escalation process except open claim. They call you back with same answer. NO escalation process. Honda has out right lied and said the vehicle was driven in a way it was not and the damage was caused by switching back and forth between low and high. This is an out right lie.

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    PriceStaff

    Reviewed Jan. 30, 2021

    I leased a 21 passport with my husband last month from Honda. The sales team was great, price was good and team was friendly -unfortunately this car has some issues! I don’t blame the dealer. I blame the maker (Honda). Since we bought the car I have been driving it back and forth to work and with my son. After a car wash one day I had noticed rust behind the wheels. I told my husband about it he said it wasn’t like this when we bought it.

    About week later I started to notice a weird feeling when driving so I gave my husband the car to drive. After him driving it he feels it has some transmission issues. Between that and the rust he was super pissed. He contacted Honda hq and brought it for service. The manager was super helpful and nice my husband said but unfortunately after the visit the rep that came from hq told us the car is normal! I’m sorry rusty/not proper functioning transmission is not normal. I am very unhappy that I do not feel safe to drive this car and now every month I have to pay for something I can’t even get behind the wheel. My husband's friend has the 20 passport. No issues. No rust. No transmission problems. Why is this the issue with the 2021? Issues after a little over a month of ownership not a good look. Awful job Honda!!

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    Reviewed Jan. 22, 2021

    I recently received a recall notice for a new Honda SXS we purchased. The recall was for a safety issue related to the steering joint assembly. They say they will repair it "free of charge". Keep in mind, upon receipt of this notice it is no longer safe to operate the vehicle until an inspection/repair is performed. Thus, rendering the vehicle unusable. The local dealer wants to charge to come pickup the unit or the owner must bring the unit to the dealer for the inspection/repair.

    Due to COVID-19 we decided to go with the first option. However, that's an additional $100-$150 charge from the dealer for a problem that Honda created! Asked American Honda is they would reimburse and they decided to recite the warranty which exempts them from paying for the transportation. Under normal circumstances this would be acceptable, however, due to COVID one would think they would make an exception and do the right thing for a lifelong customer. NOPE! There are simply too many choices out there when it comes to vehicles and too many other companies willing to do the right thing. Honda will never see my business again and I would recommend anyone looking for a Honda to reconsider and go with a more customer oriented organization that would be more deserving of your business.

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    Reviewed Jan. 6, 2021

    My 2019 Honda is at the dealership for a covered warranty repair and my parts to fix it are on back order so I should get a loaner car or rental in the meantime... Wrong! Honda’s policy no rental or loaner car even if the car is under warranty. So don’t buy from Honda! You will be screwed if your car has to stay for an extended period of time for a repair. Mine has been there for more than 30 days and I’m left with a rental car bill.

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    Reviewed Jan. 1, 2021

    I bought 2018 Honda Accord about a month ago and it already had fuel injector problem! After I took it to a Honda dealership in Burnsville to fit it it stated to smell like gas in my vehicle after they fixed it. I took it back to them and they said, "Keep driving it because we don’t see any leaks." That’s where I went to back to the Brookdale Luther dealership to try and change the car out but they said it past the 5 day grace period. So they connected me with the service people to try and fix the problem but they told me to go back to Burnsville dealership because they're the ones who started the job and they have to finish it otherwise we going to have to charge just to look at it. I also got a extended warranty with Honda.

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    Customer ServicePriceStaff

    Reviewed Dec. 28, 2020

    This is about Shellharbour City Motors Honda Dealership. ---They even don't know how to do a business--- Okay, on the phone they say car (Honda Civic) is only driven 500 kilometres and comes at $24000 with $500 accessories. They say they can consider bringing it down a bit if meet in person. They say the offer expires on 31st December.

    When you go meet them, they said the car is 1500 kilometres instead of 500 kilometres. They say they cannot bring the price down (firm at $24000, which I think would be okay). But terrible manager says accessories will not be included. (even if the offer is valid until 31st December). If you go few days later, and ask for $24000, they said they cannot sell it at that price. They said they updated the price which is $24990. (wait...didn't you say that offer is valid until 31st December? and I'm making offer on 28th December.) Why wasting time of busy people if you cannot stick to your words and promises? This is enough, I am getting a good offer from Volkswagen and Kia who at least keep their promises.

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    Verified purchase

    Reviewed Dec. 23, 2020

    I have owned the 2020 Honda Passport for 4 months. It has been in the shop more than I’ve had it, trouble with clunking in drivetrain when backing (not constantly). Previous pulling to the right issues, Break safety light issues, rattle in steering wheel, now stereo speakers on one side going out. Honda won’t back their product, won’t allow dealer to replace parts to try to get it resolved. I don’t trust this vehicle. So disappointed in Honda. Our last pilot lasted 193,000 miles and 13 years I loved it. I should’ve just kept it!

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    Customer ServiceStaff

    Reviewed Nov. 17, 2020

    Updated on 11/17/2020: I'm not happy with Honda and customer service. They keep brushing me off and just saying, "Oh he has a case number." They don't do anything to fix the problem. I will never buy a car again from Honda. I'm not happy with Honda.

    Original Review: I was shocked when my tire blew out on the road and I had no spare. I have to spend my time and lose of a day of work to wait for the tow truck to come to pick up the car and take to the tire place. And I have to spend money for a tow truck. That in itself is a rip-off. I will be filing a class-action lawsuit against Honda for the inconvenience and safety. Whoever had the same situation please contact me so you can be part of the lawsuit. **

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    Reliability

    Reviewed Sept. 14, 2020

    I have owned many motorcycles since my first in college but I keep going back to Honda. My most recent is the Shadow Sabre and I am very pleased with it. While there are a great deal of motorcycles out there with as good looks and features as my Honda not many that are as reliable. I have been problem-free with all of my Honda bikes over the last 25 years and will stick with them.

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    Reviewed Sept. 12, 2020

    I purchased my 2020 Honda CRV and immediately noticed a very loud static buzzing sound coming from my radio every time I drove by a radio or cell antenna tower. It is so loud that I can’t hear what is being said on the talk show. I took my 2020 Honda CRV into the Gunn Honda Service department and they tested the radio along with another new 2020 Honda CRV. Their conclusion was that the radio in all 2020 Honda CRVs makes a loud buzzing static sound when driving by a radio or cell tower. So they said they could not fix the radio and justified their decision by using the disclaimer that says that the radio may experience static noise. Even Honda Corporate refused to help. I have only bought Honda’s and none of the others ever had this problem. I would never have bought this car if they had told me about the radio problem upfront.

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    Reviewed Sept. 12, 2020

    I was raised in a Ford family and we rode Honda bikes and three-wheelers because my dad, who was a mechanic until he became a fireman, drove Fords and rode Honda motorcycles. It's all I knew as a kid and years later, after I got married my husband - who raced motocross on a Mako - bought me a Honda ATC. I loved that ride and was completely confident in its safety. So confident that I had no qualms about riding with my toddler son seated in front of me.

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    Punctuality & Speed

    Reviewed Sept. 11, 2020

    Goes fast, handles well, great torque and breaking. Excellent handling. Did I mention it's fast? Doesn't like to go slow, at low speeds gets kinda jerky. Tons of parts available to dress them up. I highly recommend this brand.

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    Reviewed Sept. 10, 2020

    I have a stock Honda Ruckus. It is a 49cc work horse. From ripping down to the store for beer to loading up the deck with firewood, and driving it into my backyard. I don't think it can be beat! I weigh 175lb and can hit 40mph. It may not be the fastest on the road but it does get the respect of the road. I run premium gas and keep the oil change and any other maintenance up to date. The only con, it does not like to start in the colder months. I was offer a trade for a 125 Kawasaki, NOT A CHANCE!

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    Reviewed Sept. 9, 2020

    I've been on Hondas since the late 60's, dirt, trail & blacktop versions. I've had other brands (primarily cruisers), but have been disappointed and have returned home to Honda. After playing in the dirt during my youth I graduated finally to the Wings. Got my first Wing in 1984 right out of the crate. Put over 250K on her and traded her in on a shiny new SEI in 1986. Kept the SEI in pristine condition until a moving company broke her during a military move & purchased a '95 anniversary edition, which I still have today. I've had hog riders tell me she isn't a "real" bike and I've told them that they are correct - she's a Cadillac convertible on 2 wheels.

    Unlike an ultra glide I can be on her with my wife, all day long and at the end of a long day of 400+ miles I can still walk. Three cruisers, all with over 200K miles doing nothing more than typical scheduled maintenance or replacing small parts e.g., tires, brake pads etc. I've known several people that have well over a half-million miles on Wings and are still going strong - figure out how many V-twins you'd go through in that many miles. I've been thinking of trading in the '95 for another new bike, but really do Not like the most recent version of the Wing. I've been on the BMW cruiser and I've got to admit, it really has me thinking of changing. Thirty-five years of loyalty with Wings is hard to shake, but they (Honda) seem intent on taking one of their best lines (Goldwing) and making it into another sports bike. Buy a good used one if you can find one, you'll be very happy you did.

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    Reviewed Sept. 8, 2020

    I also like Suzuki motor cycles for durability but Honda has the comfort hands down. I have Honda cycles since I was a kid and always had great luck with them. I just sold my last one because of health issues that prevent me from riding anymore. If I could have just one it would be a Honda.

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    Customer Service

    Reviewed Sept. 7, 2020

    I ride a Honda 1982 cb900f super sport and I love it. If I was going to purchase a new bike, it will be a Honda because they have the top of everything. Thanks Honda. It’s not hard to get a bike. Just hard to find a good bike. With Honda the door is open and all you have to do is give them a call. No worries????

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    Reliability

    Reviewed Sept. 6, 2020

    I would recommend Honda for its reliability, durability, minimal repair if regular maintenance is followed. The ride is comfortable, not overly tiring during long trips, have ridden from Chicago to Orlando and returned, I even followed Route 66.

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    Reviewed Sept. 5, 2020

    Owned a Harley full dresser for many years. It was fun to ride but maintenance was a bear, constantly repairing, tightening bolts, hard starting so finally parked it and bought a Honda. Rode the Honda for several years then parked it for lengthy time. Eventually pulled it out of the corner, charged the battery, put fuel in it and it took off on the second try. Very little maintenance needed and more than got my money's worth out of it. Eventually sold it moved to the mountains and took up riding horses.

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    PriceStaff

    Reviewed Sept. 4, 2020

    Very dependable. Easy to work on. Prices reasonable! Good designed bikes!! Easy to ride with great suspensions! The company is always focused on new innovation! Staying ahead of the competition!! Lots of dealerships throughout the United States so you're never left without a parts outlet while traveling! Great people to work with! The dealerships are always training their employees!

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    Price

    Reviewed Sept. 3, 2020

    Honda is very well made and pricing makes sense. It’s so many times you look at a motorcycle and you wonder how can it costs that much. American made motorcycle is so expensive and it’s offensive to your brain. One could figure the hours it takes the material and still find yourself feeling like this company wants a year's salary or to make a killing off one bike, instead of being fair and selling more.

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    Price

    Reviewed Sept. 2, 2020

    Engineering top notch, quality control excellent, super reliable, easy to ride. Great gas mileage stability at high speed, easy service, easy starting low cost operation. Available parts world wide. Many available aftermarket accessories.

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    Reviewed Sept. 1, 2020

    Love the Honda engine and ergonomics of the rider position. Replacement parts are very costly, but the quality of the build is outstanding. Overall a very reliable bike. Honda offers many models, but they will only sell them if the volume is sufficient. For example, the Honda ST 1300 is no longer sold in the United States but it is in Europe.

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    Reviewed Aug. 31, 2020

    I love Honda. I been riding on them since I was a teenager. I'm a lot older now and have rode different models. All are great. I have a lot of friends that ride Harleys and I love them too but My hondas are reliable. I ride mine alongside my Harley riders and go on toy runs, poker runs etc and Yes I'm cruising along on my golden wing. Love it. Comfort and never ever has it left me on the side of the road or never broke down. My harley rider buddies can't steal that? Lol. Just Saying!

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    Reviewed Aug. 30, 2020

    This is on a Gold Wing. It is very reliable and most economical in maintenance. It is also the most comfortable bike on the market. It has more conveniences than any other bike on the market at this time.

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    Customer ServiceStaff

    Reviewed Aug. 3, 2020

    Actually, this is the worst ever place to purchase your car, I would like to share my experience about old bridge Honda Rt 9 NJ, I purchased my Pilot 2020 EXL with a problem in the windshield and when I realized, that issue within 48 hours I called the Honda dealer, and they asked me to go back for check, when I went back for checking with the Sales manager Jason **, he wasn’t professional at all and he asked me to wait, then another person came out which is Peter ** and he came to us while eating an ice cream, which is unrespectful way to treated your customers. Me and my wife was surprised from that attitude of Honda Old Bridge.

    I left the dealer with 2 recall on my new 48 hours Pilot 2020 and no one even care, at the end Peter he still eating his ice cream and told me, "Just leave your address and we will get someone to you tomorrow," for fixing my windshield, however on my way back to home, Jason ** called me and said, "Forget about it<<<< Nobody will come to you tomorrow for fixing your car"!!!! So I called the corporate office to get a solution, but I think that I did purchase my car from unprofessional company, I really feel bad, as Toyota is more care about the customers, and I really blaming myself.

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    Customer ServicePrice

    Reviewed July 11, 2020

    My name is Jose **. 2 weeks ago I took my Honda Civic to the Honda dealership to fix my 2 recalls On my airbags. Also had my AC fixed because it was not turning on, they told me it was gonna cost me a little over $500 To get it fixed. I said go ahead fix it, same day I called the dealership that car was overheating and shutting off after they did work on it, they completely denied it that they only touched the AC but I have proof from other repair shops there was nothing wrong with my car, I took my car for one thing, I don’t know what they did, it damaged another thing, now they say is a bad battery, a bad alternator and a bad AC compressor, but that’s not what they told me at first when I took my car to have my AC fixed, what can I do?

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    Reviewed July 7, 2020

    They started using a new AC system that is faulty and costs $500 just for a recharge and of course no one on the planet has the machine to work on it but the dealership. The car is great otherwise. Honda really let me down by simply creating a problem to make more money for service after the sale.

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    Staff

    Reviewed June 29, 2020

    I bought a outboard motor from the Honda official website. When I queried my order the receptionist said that I was the 20th person today and basically it’s been hacked numerous times over 2 yrs so I must take it up with the bank yet the bank can’t do anything so now I have no boat motor and no money to get one. Absolutely disgusted by Honda!!!!

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    Reviewed June 25, 2020

    Replaced battery 3 times in 2 years due to, in their words, "not driving it enough"! What a load of garbage. Then charged me for the battery and a "diagnostic" fee. I have E mailed numerous Honda officials to no avail. Offered a Honda gift card which is worthless as I am trading the car in for an American car due to all these problems. You have been warned!

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    Customer Service

    Reviewed May 31, 2020

    I was a Honda owner for over 20 years and always liked Honda. Generally they are good cars, but if you do have an issue, the customer service is the absolute worst. I have proof of trying to call customer service many times with no return call. It’s impossible to get a number for someone “higher up”. So I tried emailing and again can prove that not one person would respond to my emails. My email got the automatic response that someone would be in touch within 48 business hours, but I never heard back from anyone from Honda, despite trying to call and email every 2 months. I finally gave up, bought a Mazda, and never looked back.

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    Customer Service

    Reviewed April 14, 2020

    I bought a 2011 Pilot Brand new and right now it has only 44,000 miles. I keep having problems with engine light blinking plus VSA on at the same time. I called Honda and they will not fix it because it is no longer under warranty.

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    Verified purchase
    Customer ServiceStaff

    Reviewed March 10, 2020

    Just bought a 2020 Honda Rtl Rideline. Love everything about it except there is a whistling wind noise coming in from the front windshield and door almost like your window is not closed all the way. Honda kept the vehicle for 3 days and could not find the problem. Contacted the area case manager and his answer was that there is nothing they could do because that is how the vehicle is made. Just because that is how the vehicle is made doesn't make it right. There is definitely a defect that is causing the noise to come into the vehicle while driving on the highway.

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    Reviewed March 5, 2020

    I bought a brand new 2013 Honda CRV in Feb. 2013. I have spent a total of $11943.74 to date on my vehicle in just 7 years. That’s an average of $1706.25 annually. That’s got to be wayyyy above average. There are 255,000kms on the vehicle, mostly all highway. This doesn’t include cost for tires over that 7 years. Most of this has also been at the dealership; most people tend to agree that that’s my problem; stay away from the dealers, they say. I highly doubt I’ll buy another Honda.

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    Reviewed Feb. 28, 2020

    1. Only had car 3 months
    2. Warning sensors in complete failure intermittently. Dealership cannot find problem.

    3. Complete AC system ($3,000 job) had to be replaced after 4k miles.

    Cannot imagine what this car will be like after 3 years/36k miles...

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    Customer ServiceStaff

    Reviewed Feb. 6, 2020

    My issue is my 2013 Honda CRV I financed 3years ago. Vehicle has been stalling and throwing all kinds of codes out there. Almost put 2000 into it just getting it towed. Car stalled in middle of busy street, I almost got hit. I took it to my local PEP Boys and they did 500 worth of work to it, stopped the next day. I took it back to pep boys and they kept it for 3days. And said they didn't have technology to fix what was wrong with it. I got it towed to my dealership where I financed and the symptoms got worse. More codes, misfires, spluttering, stalling, shaking. Hill-Kelly Dodge my dealer said to have it towed to my manufacturer which is Honda. My vehicle has been there for days, the advisor called day2 and said all it needed was gas. I said, "Really I keep gas in my car." She also said it was driving good. I refused to pick up. I told her this has been going on for years. She kept it and said they would just run it and see if anything happens.

    Eventually it did. It started throwing codes again and misfiring. So she said they would work on it and hopefully see what they could find. I called honda corporation and email twice. Representatives were horrible. Its was, "What do you want us to do about this problem." I said, "Your company made the car. This is a big safety issue." The representative just started talking about random stuff. I was very dissatisfied with the customer service there. I really wanna get a case started against this company. I will never buy another honda vehicle about this.

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    Price

    Reviewed Jan. 21, 2020

    I traded in my Dodge Challenger for a brave new 2019 Honda Civic sport due to commuting. Don’t waste your money, the car is made of plastic, you lean on it or even knock something lightly against it you will have a dent. For a $26,000 car. The sensor system is piece of **! Lights come on for no reason, I take it to Honda and they want to charge hundreds of dollars to fix problems that I did not cause as I keep the maintenance and upkeep on the car up. The tires are **! I’ve had my car for 3 months and have had 3 issues with my tires. I’ve never had issues with cars until this nightmare. Don’t purchase a 2019 Honda!

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    Reviewed Jan. 14, 2020

    I bought a new car Honda HR-V 2018 at Honda auto plaza mall (Nostrand avenue in Brooklyn). I don't know that is going on but this car has been giving me so much problem. This car stopped with me in the middle of road. Sometime the steering wheel just locked when I am driving and the dash just went black. I brought it to Honda but nothing got done cause it is still giving me the same problem. They want me to keep driving it like that cause they cannot figure out the issue. I left the car with them until they can fix it. If you love yourself and your family do not buy this car. I cannot keep risking my life and the life of my family driving that car. I could understand if I bought a used car but I bought a new car. Hope this review will help you in your decision. Please see video.

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    Customer ServiceStaff

    Reviewed Jan. 6, 2020

    Went local and after 3 mo. they could not relate issue to area rep. Call for roadside assistance after car died. Seven thousand miles on odometer. Waited 4 min. For assistance then needed ID #. Find that in the dark. Called back. Waited 5 min. Got someone I couldn’t understand. Ask her to repeat and she hung up. She did not call back. This was your -Roadside Assistance??? I’d

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    Reviewed Jan. 4, 2020

    I bought a 2020 Honda Pilot Black Edition. The electrical is crackling. The entertainment system (phone Bluetooth and radio) don’t work properly. Loud crackling in the windshield when driving. Honda does not know how to fix the problem. Also seen in new Passports. The dealership is trouble shooting on my car and had the vehicle 3 weeks. Buyer beware!

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    Punctuality & Speed

    Reviewed Dec. 15, 2019

    The car is under powered, electrically and gas horse power. They could and should have done better, that's why the car is not selling. Additionally, if it is raining and you get caught in it the car does weird unpredictable things, clunking along and lose power. Couple days later it was fine again. Now Chevrolet came out with a Corvette C8, looks like what an NSX should have been, even has a Targa top. I should have waited.

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    PriceReliability

    Reviewed Dec. 13, 2019

    Always had Hondas. We love their reliability. Wish the Pilot was less expensive, that's a favorite. Had a Pilot for years but I had to retire it. We now have a Civic and an Accord. Only problem with the 2016 Civic was the air conditioning but Honda is reimbursing customers for this.

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    Reviewed Dec. 11, 2019

    We have 2013 Honda EL. Nice vehicle but noisy on the road from wind noise and lack of insulation in cargo area. Good fuel economy but short on power going up hills and mountains. Seats are leather and good passenger leg room in front and rear seating.

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    ReliabilityEase of Use

    Reviewed Dec. 8, 2019

    The Honda Acura is ergonomically superior to other vehicles I have owned. It is very user friendly in its location of buttons for cruise control, lights, and dashboard. Comfy and roomy seats. Gas consumption is very satisfactory. Great pick up and braking. It is a very reliable vehicle and have had no major repairs needed.

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    Reviewed Dec. 7, 2019

    My family and I have owned several Hondas. I have only had minor issues with my Honda. I have never had to put a lot of money in it to fix it. These cars just seem to last a lot of years and miles. I've had other vehicles that didn't last as long as my Hondas. In all they are very good vehicles.

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    Reviewed Dec. 6, 2019

    After many years of not owning or riding a motorcycle I recently purchased the Honda Rebel 500. I am more than pleased with the quality, innovation and affordability. Thanks Honda for your fantastic bike.

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    Coverage

    Reviewed Dec. 6, 2019

    I brought my leased HRV -- 21,000 miles and under warranty—into Ocean Honda, Ventura, CA. The airbag light had come on. I was told it was rodent damage. The repair is not covered under warranty and the charge is $2,200! This is exploitation! A simple google search shows that since Honda and Toyota changed to soy-based materials, rodent damage has increased exponentially. Honda is not standing by their manufacturing decisions. I did not make the choice of materials to protect the very critical electrical system, Honda did. I feel so taken advantage of; I don't feel as if I can trust Honda ever again. Honda put out a statement that their solution is the rodent tape - ha!

    I called to see about buying a roll and the charge from Honda is $79! And how am I, an elderly person, going to wrap the car’s electrical wiring myself! That is outrageous. Not only is Honda not fixing the problem under warranty but is charging me outrageous prices to repair and prevent further problems. This is simply not acceptable when consumers have other choices in the market. I will not be silent about this issue and I hope others who find themselves in this position also voice their experiences and frustration. Honda was once considered a prestigious car maker. This is oh so disappointing and frustrating. If I could afford this expense, I would have a larger car and purchased, not leased. This is something like 10 lease payment for me to repair, no fault of my own. I live in a suburb, not out in the rural countryside. This is exploitative to say the least. Honda needs to step up and stand behind their product.

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    Reviewed Dec. 6, 2019

    Car is perfect for people who cannot afford large car repair bills. Even after 11 years of owning this car it still looks good! It was purchased in May 2010 and although I am ready for a new car, it is because I want change nothing else.

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    Reviewed Dec. 5, 2019

    Excellent vehicle, great value, great resale, longevity. Features like folding back seats, secure trunk in the bed, performance, safety features, wide body, comfy front seats. Drives like a large sedan.

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    PriceStaffReliability

    Reviewed Dec. 1, 2019

    I was not a Honda person until I started researching them and found that everyone who had one had none to rarely any problems with them. In addition to their reliability, their fuel economy is very good and they hold their value if maintained and taken care of. There are vehicles that are more comfortable but if they are sitting in a repair shop draining your bank account and are unreliable as transportation offsets the difference in comfort. I have owned many new vehicles and the most expensive one (a Cadillac STS) is the worst ever for reliability and our Honda CRV has been the best with ZERO problems ever.

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    Punctuality & Speed

    Reviewed Nov. 30, 2019

    Honda is a great car, but it lags behind many other SUVs in the area of safety. My 2019 has some safety features but they are unpredictable and touchy. I am reluctant to use them, for example, the speed control does not pickup the car in front of you until very late, scary! It also does not have pedestrians detection in front.

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    Customer ServiceStaff

    Reviewed Nov. 15, 2019

    I purchased a 2019 NEW Honda HRV Touring in January 2019. I returned it the same day because the backup camera screen and voice commands were not working properly. The main touchscreen unit was replaced. Since January, the screen has been replaced again (total of 3 units), the microphone, and the Hands Free Link module have all been replaced within 10 months. After 30 days total at the dealership for repairs and four attempts I opened a claim with Honda for the Buy Back Program. Now after an additional two trips to the dealership to diagnose my vehicle's problem including a diagnosis by the Field Service engineer, my claim has been denied. My vehicle still has the exact same problems that it had on the day I bought it.

    I was told by Honda that there was a well known software problem with my car. Honda was aware and working on a fix. My claim rep could not give me a estimated date for the fix (told me to check every month at the dealership to see if the "fix" was available) and she could not guarantee the "fix" would fix my car. She could not give me a reason why the dealership didn't know about the "known problem" and her answer for why parts were being replaced was that it was simply done as a courtesy to me. Yet, as a courtesy Honda would not buy back my car. The claim rep would not give me a written denial. She stated, "It is Honda's policy to not provide any information in writing about your claim, only to give you the claim number."

    On the SAME day I was being told all of the information from the Honda claim rep the FSE told the dealership that the problem was a frayed USB cord he saw laying in my car. Not plugged in, not in use, just laying in the car. His suggestion was to not use the cord and see how things go. I have never had an issue with Apple Carplay not working. What I have repeated had problems with is not even an option when the cord is in use. The dealership duplicated the problem without any cords being plugged in. Now I have a 10 month old car that has options I am paying for, but do not work. The options may never work. I guarantee this. I will NEVER buy another Honda vehicle. I will never recommend Honda vehicles. I hope this review helps someone decide NOT to purchase a Honda.

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    Reviewed Nov. 3, 2019

    If Honda has Hancock tires on it don’t buy it unless they put a better tire on it! I’ll never have a set of Hancock tires, Honda nor Hancock tires will honor the warranty! I’ve have interior noise since I purchased the car, finally Brannon Honda told me it was cheap tires and wanted to sell me a $1100 set of tires. My tires have what you call CUPS and caused by not rotating usually. Not in my case because Brannon Honda was supposed to rotate the tires.

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    Customer ServiceInstallation & Setup

    Reviewed Oct. 29, 2019

    I have purchased several Honda cars over the years only to find, in 2019, how far Honda has fallen from its benchmark. I will never buy another Honda automobile. I had the great misfortune of choosing a dealership in Racine, Wisconsin (Racine Honda) to buy a 2019 Honda CRV. When I arrived to take delivery, I noticed that several of the options I had ordered were either not installed or not installed properly. When I pointed this out to the salesman and expressed my displeasure (sincerely but in a business-like manner), the salesman simply walked away from me and did not return. Neither did anyone else and, after ten minutes, I left the dealership.

    On my way home from this unbelievable experience, I called the dealership manager and expressed my displeasure with the salesman. Incredibly, the manager hung the phone up on me. The message was obvious: Mr. Customer, we got your money, now get out of here. With the dealership showing no regard for my problem, I called Honda corporate. Amazingly, Honda corporate would take no action to address my concerns. In short, Honda corporate told me that they created a file in regard to my problem, but that no action would be taken to resolve my concerns.

    When you make your important decision on how to spend your hard-earned money, I suggest you remember this experience. Honda will be only too happy to take your money, but as my experience relates, do not expect this company to come to your aid should you have an experience of the kind described here. Absolutely shameful!

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    Customer ServicePricePunctuality & SpeedStaffReliability

    Reviewed Oct. 25, 2019

    I would give ZERO stars but the system wouldn't let me!!!! We WERE a loyal Honda customer until recently. We have had 5 Honda vehicles over the last 20+years and now will no longer buy them again because of a customer service rep. We were having issues with our Minivan (died on the side of the road) and brought it in for a $900 repair. Two weeks later, the same issue happened again. At that time we were told there was a recall issued for Piston rings on cylinders 1-4, which we were unaware of, so we brought it to the dealer. The dealer told us the recall expired 13mths ago so they can't do the work. The svc mgr told us to contact Honda and they may be able to work with us.

    My husband called and spoke to a rep there who was the worst customer service person we have ever dealt with. She basically told us that Honda sent out 1 warranty letter and because it expired won't do anything for us. My husband explained we never received this letter but she didn't care. He explained we were told Honda would work with us and she said Honda won't work with us, it's not their problem anymore. She would not listen to what we had to say, what happened to us due to a defective product in their vehicle or at least try to work with us in any way. She just stated the recall expired.

    My husband told her that our experience in dealing with her in "Customer Service" was the worst experience and he would NEVER buy a Honda again. She didn't care and just got off the phone. My husband called back later that afternoon and spoke with a dif rep to complain about our horrible interaction with the previous rep and she apologized and stated she will have the case looked over again for a second review.

    The next day my husband was called by the very person he complained about and interrogated about the previous makes and models of Hondas we have had in the past. He said he was told he wouldn't have to talk to her again and there was another case manager handling our case and she said "no, this is my territory and I'm the rep". He then asked for her supervisor 5 times and was told "NO, you can't speak to them." He told her we spoke to a dif rep and she said someone will review our case with a different set of eyes and she said we shouldn't have been told that because Honda doesn't do that. She gathered the rest of the info that she needed and left it at that. She said we MAY hear from someone up to 48hrs but she doubts it.

    Once again, we were not looking to get anything for free. Honda put a defective product out there and we drove it around without knowing of the lingering hazard. They washed their hands of the problem because they did their due diligence and sent out 1 letter. We never saw it and I know that's not their problem, it is ours. We did get stranded because of that issue, we spent $900 because of their issue. We have to spend $3500 because of their issue. The car is not even worth that. So we are out a vehicle. My husband is a retired Police Officer who was injured on the job which ultimately ended his career-he was hit by a drunk driver going 91 miles per hour. We have a limited income and now are out a vehicle because we didn't see a letter.

    When we told the original rep all this information, she could care less and all she stated was that the recall expired. We told her we would never buy Honda again-she couldn't have cared less. So...sorry Honda. You are losing a loyal customer because of your customer svc rep and their lack of compassion and understanding. You are losing a loyal customer because of your lack of standing by your product and having a family drive around in a defective vehicle that put us at harms way.

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    Sales & MarketingPriceStaff

    Reviewed Oct. 22, 2019

    Sales department uses delay tactics to go through the process of purchasing a vehicle. Finance department tries to fiddle with numbers and charge for items that are optional...which they don't tell you until the very end, (e.g. 300 insurance fee, which is really an optional documentation fee). Service department confirms issues but does nothing about them. They lie about what was done or not done and use subjective tests to say that nothing is wrong even though a documented 3rd party assessment indicates otherwise. Do not recommend purchasing or servicing a vehicle from Richmond Honda in BC.

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    Customer ServicePriceStaff

    Reviewed Oct. 9, 2019

    I purchased this 2016 Honda pilot certified has powertrain warranty till 2021or 100k. My wife and 3 kids broke down in Canada Sudbury Ontario. I am from Michigan, the vehicle was broken in the middle of nowhere with no phone signal. Thanks god the kids and wife were safe after all, but the very bad experience starts. Towed it to Palladino Honda dealer in Sudbury. Took them 1 week to say that we need a new engine but I can not repair it because it is an American vehicle.

    I called honda, honda care, my honda dealer. They did not help with anything. After 4 weeks I had to tow my car from them to Southfield Tamaroff honda to get the car repair. Eventually they repaired the car with replicating just the short block of the engine even the rod bearing was broken and metal shaving was all over the engine (car was not washed, no loaner offered, no alignment, bottom screws and push pins missing). Not understanding why they did not change complete engine.

    It cost me over $2200 to tow it back here and rent the car for my wife, not mentioned all the headache calling every day the honda dealer in Canada and honda customer service where nobody helped even the car was certified and had an extended warranty through honda care. All I wanted is to get refund for the expenses, but no one want to step out and do it (sorry and sorry we understand all these ** answers). Very bad experience, I will never buy a honda again even though I trusted the engineering before no anymore, stay away from honda….

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    Contract & TermsStaff

    Reviewed Sept. 30, 2019

    I plan to buy out a lease and was informed by the dealer that Honda Canada requires a safety inspection and I have to pay for the inspection. My question is why the customer is responsible to pay. I think Honda Canada is the party who are suppose to make sure the vehicle is safe when selling to people. I called Honda Canada. The representative did not have a good reason except saying repeated that the dealer has advised me correctly and it is in the contract. I describe the representative acted somewhat professional, but definitely not friendly.

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    Customer ServiceOnline & AppStaff

    Reviewed Sept. 27, 2019

    This email regards a horrible customer service experience I have had with Honda. I have had a problem with my 2017 Hatch - the center console randomly begins a series of beeps (beep-beep-beep) and throws my iPhone, especially the navigation system, off of the system. I have video recorded the problem happening and taken it to my dealer and another dealer on 4 occasions. They cannot replicate the problem.

    I called Honda USA to seek additional help. My case was given to a case manager - LUIS - who argued with me, made me cry on every phone conversation, even angered my even-tempered husband. I am seeking help with this problem and all I got was verbal abuse. When I asked to speak to a manager or another agent, I was told by LUIS that I could only speak with him. This one experience - this one experience alone - has decided me that Honda is not the company for me. You seem not to care about a problem that I am sure with time will end up in some sort of recall situation - I simply can't imagine that my car is the only one having this problem. If your customer service is so uncaring and apathetic, then I simply can't be a part of this company.

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    Installation & Setup

    Reviewed Sept. 19, 2019

    My Honda car had a problem with Motor Assembly. I checked the company website, and placed an order underlying the company's suggestion. After more than one-month waiting, I received the product, but found it was not the right part and could not be used. I immediately asked to return and the product was not trying to install and in the same shipping box. But the company replied me "Nothing's wrong with our company; Honda has the right to say what they will and will not accept as a return. And motors and electrical items cannot be returned, whether or not they're opened. We do make this clear on our Return Policies". I strongly recommend avoiding this type of company when you place an order online!