Good Sam Roadside Assistance Reviews

Had a blowout on my 5th wheel on 8/25/2019, northbound on Florida's Turnpike at exit 278 (Minneola). The Good Sam app told me it couldn't determine my eligibility, and gave me an 800 number to call. The 800 number turned out to be Allstate Motor club, which is stupid. They wanted to charge me for the service since I'm not a member of theirs. I called the Good Sam 800 number and they informed my that they don't provide service on toll roads, and I would have to call the 'turnpike provider'. Well, there is no 'turnpike provider' for the Florida's turnpike, any service company can provide service for vehicles on Florida's Turnpike. Good Sam would not assist me in any way. Finally found someone to change the tire (I had a spare) 4.5 hours later. This service is absolutely worthless, I will not be renewing and will let everyone I can know it is nothing but a ripoff.

We had a blow out on our 5th wheel. When we called them, we was on hold for 16 min. before getting a representative. She could not find anyone at that time to help us. After 2 hrs a tire service called to find our location. Good Sam did not communicate with us. Luckily we had a good samaritan help us and we paid him. Don't waste your $$$$!!

We have just become members of Good Sam Roadside Assistance. While traveling, we had a blow out on our RV. We we were within 9 miles of 2 fairly large cities. We called for assistance and were told they would call us back. 20 minutes or so they did return our call and we were told someone could assist us in THREE HOURS!!! We were asked if we would like for them to find someone else that could get to us sooner and of course we said yes. THE END!!! No return call. NOTHING!!! When we tried to call again, we got nothing but recordings. This is the worst experience we have ever encountered. Supposedly, someone was to contact us regarding this matter and again, NOTHING!!!

My father had to use my debit card to issue a request for a jump. The car ended up starting without a jump, so he canceled the request, and they still charged me. I have been waiting over a month for a refund to be issued to my account. Everytime I call in, they give us the run around and say, "Yeah it will be in your account in 2-3 days" - yet it never happens. My dad has called several times, and each time they lie to us saying they have processed my refund. These people are thieves, I now have to go to my bank and file a claim on you. Terrible customer service, I'm a young college student who needs every penny. Yet you steal from me? For a service I never even received? If that isnt shady business, I dont know what is. And I'm going to make sure everybody knows about it.

I called to update my credit card date. Gave them everything they wanted except my card number which they have. She said they need the number from me and could not update the date without the number and said bye.

Updated on 10/15/2019: This is the second review that I have given. Good Sam always responds with a nice comeback, but nothing was done about our experience that I recently left here. While traveling home from a TN vacation, our tire blew out back in August of 2019. GS could not find us after giving them our exact location. We ended up changing the tire yourself after tiring of trying to get them to locate us and we weren't in the middle of nowhere. I have reported this to them and they have given us no answer for this. I have since cancelled my membership as they need to be reported to the Better Business Bureau.

On Sept 5 2019 was traveling thru North Carolina at 1 in the morning with my 36 ft RV and trailer hauling a motorcycle and Golf cart. The wheel Bearing on the trailer blew apart sending the tire and wheel over 3 cars thru a parking lot then thru a fence. The trailer hit the ground in a shower of sparks. Well here I am stuck in a intersection with the police, call GOOD SAM only to have them ask some of the stupids questions. Mind you I got traffic blocked! They want to know who built the trailer! So 2 hrs go by they still haven't looked for a wrecker yet because she can`t find the manufacturer So the police says we have to do something.

Sept 9th 12 noon my wife and I broke down on I10 at mile marker 51, not in the Desert not in Nebraska but in Northwest Fl. At first we had a arrival time for assistance of 210 minutes which was changed 1 and 1/2 hours later to another tow company. The ETA on the new tow company was 1.5 additional hours. Which they did not meet. 2.5 hours later the driver assigned the call contacted me about our situation. I informed him our truck had failure with a rear axle seal. He informed me he couldn't handle our call and would have to get his company to send another driver with a roll back truck. He had planned on towing my automatic transmission truck from the front with the trailer attached. I made numerous calls to Good Sam and numerous calls to the towing company to no avail. My wife, our Dog and I set on the Interstate till 9 pm that night when another vendor showed up to assist us, I can only assume they were subcontracted to assist us.

On July 5, 2019 we were traveling northbound in Oregon at the beginning of a long trip to Alaska. My husband noticed what looked like oil in the wheel well of the rear tire. We texted the picture to our mechanic back in California and they said it looked like a rear axle leak which is very serious and needs to be fixed immediately. I called Good Sam Roadside Assistance and finally reached a live voice although this person called Charley sounded very slow.

I was horrified to discover after switching from Geico that Good Sam Roadside Assistance has a 1.4 Star average rating from 255 reviews. Most of the complaints were similar....Had to wait 6 hours for a tow truck. Tow truck did not show up. No service in that area, etc. When I reinstated my Geico policy and added another RV for full coverage I discovered I would be paying the same monthly payment as I am now with Good Sam without the additional vehicle on the policy which means I am saving $360 A YEAR. When I called Good Sam to cancel I was told that there would be a $50 cancellation fee. From my point of view, this is a ripoff from a company that provides an unacceptable level of service in relation to the customer reviews. From their side they have the processing of the application.

I had a blown right front tire last Saturday on I-10. A MH owner's worst nightmare. I have the Good Sam Roadside Assistance for those type emergencies. The three hour ordeal of trying to get help was exhausting. First 30 minute call let me know that help was on the way. Would receive a text from the vendor. I eventually did. Called him back and he said that he was not equipped to assist me on the interstate. That resulted in me having to call the 800 number back and of course go through the interrogation all over again. No record of the previous call. Started over and given an extension if I needed to call back. Again no results. Called back and no one at that extension. Found my own Tire company and $750 and 3 hours later I was on my way. Good Sam's Roadside Assistance is a total waste of money. Poor value and poor customer service. Very disappointed.

We were headed back home with our 35 ft. travel trailer in tow when one of the passenger side wheels flew off the trailer breaking all the lugnuts. The other tire lost 3 lugnuts because of the stress. We were able to pull over right away but in an awkward place which blocked some sight distance at an intersection. Called Good Sam and went through the phone tree. Once I actually got to talk to a real person and was put on hold for some time the call was dropped even though we were just barely outside City limits. Have Verizon cell service so I don't believe it was on our end. The representative I spoke to had my phone number but didn't bother to call back. So, I called back again and went through the same lengthy process to finally speak to someone.

I called Good Sam roadside assistance yesterday which was very difficult as cell service was just about nonexistent. I asked for a winch out as we were stuck. They never called back nor did any tow truck arrive. After two hours I managed to call AAA whom I also subscribe to. They arrive within 1 hour and got up out in 15 minutes. I called Good Sam today to complain, had to wait on hold for 45 minutes to talk to someone. They said they would transfer me to customer service to cancel my membership. After being on hold for 45 minutes I hung up in disgust. Though they had my number, in case we were disconnected, they never called me back. These guys are incompetent to say the least. I am thinking of putting a banner on my rv telling the world not to use them. I will do my best to let everyone at every RV park know this. They are a rip off.

We needed to remove our RV from Florida due to hurricane Dorian but the jacks were not working. We called several times roadside assistance and the extended warranty department to find someone to come and help us. No one could assist. They could not find anyone on their network. What a scam! Can't wait to cancel my subscription.

I needed my motorcycle towed which is covered under the Platinum Plan I purchased from Good Sam Roadside Assistance. I contacted Good Sam Roadside Assistance for what was needed. Received a call back saying they have someone on the way and will arrive in approx. 45 to 50 mins. I told the person that called I would meet the driver at pickup site. Upon arrival, tow truck driver was in process of leaving saying his dispatch had contacted him and he needed to respond to a wreck and him telling me he couldn't do the tow, sorry. I contacted Good Sam Roadside Assistance back stating what took place and was told by Good Sam Roadside Assistance rep the towing service accepted the call to perform the job. I was put on hold while rep assisting me called the towing company to see what was going on.

Broke down on a Sunday with our diesel 40 ft motorhome and they refused to tow us on Sunday. So here it is Monday the next day at 430 pm and still no tow. Don't waste your money on Good Sam. They lie and don't give you the service you pay for. Never again after waiting 2 days for service.

My motorcycle stop running at a gas station. Called At 6:30 to have a tow truck to take my motorcycle home, I was only 3 miles from home. Called back at 8:15 to find out why they haven't come, stayed half an hour on hold. They told me they had canceled the order. Said they couldn't find anybody to tow a motorcycle. Sal the new operator said he would find a tow company to tow my bike. I was on hold, he came back at 8:45 and said he found one but I had to pay $257.00 to tow my bike. I said I'm not going pay because that's why I have Good Sam. He Said he would talk the tow company again. He put me on hold again. Called back at 10:00. Said they couldn't find anybody. I was left stranded. Called my friend who had a trailer and we towed it back to my house.

Called for the first time tonight to obtain a tow truck because vehicle was disabled about an hour away from home. Called at 5:30PM and got a text stating would be there at 8PM, which is too long. Then did not arrive so called back and stated it would be 10-10:30 before they got there! This program is worthless, don't waste your money, go elsewhere!!!

Purchased service when purchased an RV. Policy lapsed with no renewal notification, discovered while going thru the cards in my wallet. Called and renewed cost of $374.75. After having policy sold RV but did not cancel policy. On 8/14 had to use it for the first time. Called to have truck taken back to the Chrysler dealer who had service it for the same problem 1 week earlier. It had to go there for any previous work to be covered. I was told by customer rep they would only cover 8 miles to a small town mechanic and we would have to pay the other 24 miles costing us $92. Then a week later I called to cancel the policy because we sold the camper and the new vehicle had roadside assistance. I was told by Good Sam they would refund the unused coverage but was deducting the claims fee for service provided on 8/14 in the amount of $78.75. So can someone explain what coverage did we get?

I purchased the Good Sam Platinum Roadside Assistance plan while in Camping World buying some RV related items. I was going to purchase this online and was told by the store in Kissimmee, FL I could buy it in the store at a discounted rate. I confirmed with two other store employees and they confirmed. My cards arrived in the mail, I called in and was told I only have the basic plan. I informed the CS agent that my cards and documentation all say Platinum. She tells me I'm wrong and the system is right. I asked how she knew that? I asked to speak with a manager to correct this and she came back on the phone to tell me her manager was busy but she could upgrade me.

We have been members for 10 years never called for help until now. We went to Sekiu Washington a very tiny fishing town 146 miles from home. Just as we pulled into the RV Park we noticed transmission fluid running out of the truck. We could go no further. We talked to a local Mechanic. They told us they do not normally work on transmissions but could order us a new one for $3000.00. He also told us he is too busy to even take a look at the truck for at least 3 weeks so it would be at about 5 weeks by the time they get parts. The closest town we would be able to get our truck fixed was Port Angeles 40 miles away. We are 146 miles from home and stuck for at least 5 weeks. We called Good Sam. After a 3.5 hours on the phone with them they told us they would find a tow truck to take our truck to P.A. They would not do anything about the trailer because it was in a safe spot. They would send a text telling us when to expect the truck.

2 months ago I had a blowout on my front RV tire. Having a good Sam Membership for many years it was time to give them our first call. Although friendly enough, it took them over an hour to call me back and let me know they still had not found any technician able to get to us with a new tire but would call again as soon as they found one. Minutes later a tire truck pulls up behind me, he happened to see us stranded and offered assistance. As this franchise tire place was 10 minutes away he said he was able to provide a new tire for $465 USD all-in. I gave him the go-ahead and as he went to get the new tire, Good Sam called back - they found a technician who could be there in 1.5hrs and including all kinds of up-charges the total came to $750USD. ???? For the exact same tire! Needless to say I cancelled them.

We are fed up, disgusted, and disappointed in Good Sam. Having been customers since 1996, we've noticed changes over the years that have been confusing and most recently misleading. I used to get notices in the mail about our Roadside Assistance coverage, which I appreciated, as it gave me time to get the check in the mail in due time. I often paid for 2 years. Then the notices alerting me to expiration started arriving MANY MANY months before the coverage expired, as in 5 to 8 months prior, NOW no notices are received, not by mail or email. All I've received recently, during the extremely busy gardening and festival prep time, was one notice implying renewal for $69.95. I totally misunderstood that as we aren't interested in a membership, but EMERGENCY ROADSIDE ASSISTANCE, coverage we've had since 1996 and have NO MORE, much to our chagrin.

I purchased a Travel Camper 1 month ago and was given FREE Good Sam Roadside Assistance with my membership; so I was worry-free beginning my fun travels after being injured twice last year and not having fun. While 850 miles from home in Colorado I was forced to park in a city parking lot after midnight 28 July when my electric jack got damaged until I could call for help the next morning. I found a mobile repairman with the part who could repair the camper the same day so I called Good Sam Roadside Assistance with the good news so they could assist me and I could be on the road again that day. They told me they had to go through their own preferred providers to assist me so I waited 5 hours in a HOT CAMPER IN A CITY PARKING LOT WITHOUT ELECTRICITY/WATER and no-one arrived.

We had two flats in one day on our travel trailer. We changed the first with our spare tire. Then, traveling from Indiana to Ohio we had another one. We called Roadside Assistance. Dispatch was wonderful, and would even call just to let us know their status. Our issue is with Transit Pro and what they're allowed to charge. My end of the bill was...$406.48. When I called Good Sam to question the charges I was being passed off to Dispatch who passed me off to Transit Pro. When I question who I was talking to I did not get a straight answer at first. When I asked what Good Sam paid for if my bill was $400.00 I was told he didn't have that in front of him. But, was told an average service call was 500 to 600 dollars with a two hour minimum on what they pay out.

We have had Good Sam Roadside assistance because of our RV. Let me tell you, don't waste your time with them. They are so incompetent and it is absolutely UNACCEPTABLE. The two times we needed them in the last 6 months they left us HIGH and DRY! Our motor home blew a hose and we limped to a truck stop. After calling and waiting 1.25 hrs they called back and said it was too late in the evening to get a tow truck or repair man out to us and "since we were safe" there was nothing they could do until the next day. We had to find our own guy (only 5 miles down the road and came to fix it). Then last night our truck died on the highway and we coasted down the off ramp. Called them, they said they would have someone out to get us (it was 6:00 PM) and we were in a town so not in the boondocks by any means. Waited 1.5 hours.

We (Deaf couple) have bad experienced with Good Sam in Honolulu last July 15th. After we enjoyed our dinner at Cheeseburger restaurant in Waikiki then we were dumbfound that we forget to leave keys in my friend's Chevy truck (Loaned) then we asked restaurant hostess to call Good Sam for send us a locksmith guy but he never showed up after we waited for more than 2 hours and half included made 3 calls to Good Sam and asked where is our locksmith guy? They admitted to us that they can't find available locksmith guy at late Sunday night hours then our waiter helped us to unlock our loan truck and drove away. What ashamed Good Sam! I called new name for Good Sam like Rotten Sam. I told my friends and family members to avoid Rotten Sam! Go to join AAA club!

We received a year free with our RV purchase and purchased the extended coverage. We were told by the finance person at Camping World that it was the best roadside assistance money can buy and we trusted them. Big mistake. The first call we make, we are told that 1) we didn't meet the definition of "disabled" and 2) we aren't roadside so it isn't covered.

Good Sam is terrible. We had a blow out on our fifth wheel camper, on busy I-95 in Maine. We contacted Good Sam and after 1.5 hours of waiting for someone to change our tire, in 98 degree temperatures, and texts stating no one was available, we took it upon ourselves to contact a tow company. Funny the tow company said they received no call from Good Sam and they are affiliated with Good Sam. This company was a half hour from where we were located.

I had a flat, I called Good Sam since I had Platinum Complete Roadside Assistance. They said I had to pay for the tire and Good Sam would reimburse me. I have the person's name who told me this. That was on May 18. Today I called to find out about my claim and was told A) they have no record of the claim and B) they do not even pay for tires. So their rep, a Mr. Rudolph ** II totally lied to me to get me to buy their overpriced tire through Transit Pros. So not only does Good Sam NOT pay their claims, they force you to pay for overpriced items to get back on the road as well. They prey on RV owners and are NOT to be trusted.

I am not member of Sam's and I was stressed out because my car had broken down and I needed a tow to a mechanic. I called and placed my order, they charged me right away then took 3 hours to contact me. Then finally when they called me they told me they ordered for the wrong equipment and needed to charge me again. I was upset and told them I wanted to cancel the service. They then proceeded to charge me again. This is one of the worst services I’ve ever had!!!! Their customer service is absolutely terrible and they just don’t care about helping people in need.

As Motorhome owners for many years, we always have had Good Sam Roadside Assistance policies and never had to use it until our last trip. Broke down on I-95 (fuel filter came apart) and needed help. Not only did GS not help, the person actually told us to call 911 and get the RV off the side of the road before she would send anyone or anything. We spent hours try to get help and finally I crawled under the MH and temporized the situation and got it to a truck shop. Once again, Good Sam Roadside Service is worthless, don’t waste your time and money.

Please listen to the reviews, I didn't! And oh my gosh! Don't do it! I got their best "Platinum Complete" because I am handicapped and can't do it myself. Hit road debris and my inside rear tire passenger side went flat. Call roadside assistance at 11:50 AM on Saturday, 3:30 PM no one had come," called back "oops sorry will get some out their in 1/2 hour" they said. Small tow truck showed up in 30 minutes, with only a 2 ton jack, could not lift my 30' C Class. Called back, 2 hours later they said "oops we had it setup for a medium weight vehicle." Really! They have all the information on my RV. They should know it weighs over 20 tons! They redid the order for a heavyweight tow truck, called back, "Sorry we cannot negotiate a price with any tow company, you will have to wait till Monday." Really!

Long story short ... we had a nail in a tire which they would reimburse us for later with several pictures. The best part was in order for them to come out to help us was over 2 hours labor estimated so more than $200 out of pocket to actually take the tire off our travel trailer. In other words it's a scam. I should have listened to all the reviews. At least I could get my money back for the "tire and wheel protection." Please avoid these guys!

Told my daughter to limp along a major highway in the middle of nowhere to a “certified tech” and a “campground”. They did so, tech was high or drunk, RV park was completely unacceptable and scary. Tech changed a filter. Said they’d be fine, they died one mile later and Good Sam said they would tow them back to the SAME tech. You mean the one that took their $100 and did nothing? When she demanded to be towed to a reputable place, Good Sam refused and said “That’s all we’ll do, Ma’am”. Hundreds of dollars a year for 6 years and this is what we get? She’s still waiting for a tow for which we’ll pay over $700.

Updated on 07/03/2019: So to follow up on my previous review, we finally got a call and were told we would need to wait at least 6 hours for a service person. Not acceptable, then were told to go to an rv repair place and we would need to pay the bill. Again, NOT acceptable. How is Good Sam going to make this right?

Updated on 07/04/2019: This is a follow up to a post I made on July 1, which detailed the failure of GOOD SAM ROADSIDE ASSISTANCE to provide a jump start to my family and I, within three hours of calling them on a Saturday afternoon. I missed a call from their "investigator" Ella calling from ** yesterday after 4 PM EST. I made several return calls and was disconnected once, then another call I was told I could cancel my membership but there was no way I was getting a refund then hung up on. I then finally spoke to someone named "David" after being on hold for fifteen minutes, who assured me a partial refund of my membership dues would be refunded. This was after far too many phone calls and being put on hold for far to long. They did their best to try and make me feel like I was making this up.

The car started after a while and I figured out that it would run a while and then quit. I managed to make it the 60 miles home after many episodes of stopping and starting on my own. I cancelled the Good Sam "help". Stay away from this company. They are no good and you will be on your own. The money you pay is for nothing.

Twice now over two years I have had tire issues with a small, one axle travel trailer. Could not be towed because the tire was blown out and they didn't have that size tires to replace. Once in Delaware and now in New York. Couldn't find tow truck or tires, told us to disconnect camper from tow vehicle. Leave on side of highway and go to Walmart. Really. I pay for this service. You should get a tire and bring it or not accept my membership fee when I told you what type of camper I had. All tow trucks for what we needed in NY were put off their network. I'm guessing their network is only 50 miles from their headquarters. Don't waste your time or money with them. They lead you on thinking they can help then hours later call and say that you have to search for a provider. Helpful when broken down on the side of the highway with 2 small kids. Never again. Canceling membership tomorrow.

Our (almost new) RV got hit by lightning damaging numerous sensors, computer modules, etc. Delicate, sophisticated electronic stuff. They would only cover a 20 mile tow to Premier Boat and RV, a boat dealer that peddles some used RVs. I had extremely qualified mobile techs decline the work because it needed a top level shop. Pathetic. The supervisor I elevated it to was argumentative and knew less about the subject than the kid who took the call initially. DON’T waste your money, absolutely worthless! PS: 1st claim ever.

I am deeply upset as we've had membership for 3 years with 2 automobiles and an RV covered, not using it but once in the first 2 years and since the last 6 months have had to call 3 times (last time because of transmission problems). Now Good Sam is not so good, as they have cancelled our membership....because they say that our usage falls outside of their normal guidelines (averages)?? Well nobody knows when they will breakdown. I just want people to be aware what can happen!

We were towing our fifth wheel RV and had a spring hanger break on one of the axles. After 20 minutes of trying to educate the young woman on our issue, she still could not relay the information to the technical support person. She could not understand that a tow truck was not what I needed. After wasting 2 hours of our time, on a Saturday afternoon, she called a tow truck. I called the tow truck gentlemen and explained that I needed a mobile welder and he said he could not help me.

Because my membership will soon relapse I called to renew. I was told it would take up to a month to send me a new card. I am leaving in three weeks. I was told a membership number could be given me, I could print a paper card and that it would be recognized by campgrounds, Camping World Stores and certain gas stations offering a discount. Having been told that two years ago, I knew from experience that the paper card and membership number would not be accepted at gas stations and most campgrounds. Pat, the Sam's Club representative I talked with, said that expedited card delivery could not be arranged.

Seems that all the company own by Marcus Lemonis has the worst customer service. Roadside assistance has a computer system that look for a towing company one at a time. They commit to the first company that accept. Last night I spend 4 hours waiting. First company cancel after a three hour wait. Second company I cancel because I got tire of waiting. Good Sam says unlimited towing but is not unlimited. If you tow a car to a place and you need to tow it to another place you have to pay for the second towing.

We left the lot with our brand new trailer, it was installed incorrectly on the wrong size ball hitch by an associate, 10 miles down the road, the trailer bounced off the hitch. The piece that raises and lowers the hitch was damaged and thrust up through the electrical system of the hitch. We called for assistance to raise the trailer so we could put in a new hitch with the right size ball and take it back to camping world for repair. TWO HOUR PHONE CALL and we were told there was no one in our area available or even had the right equipment to help us. We were in the middle of OKLAHOMA CITY.... ridiculous!!!!

After 13 years of service on 5-31, I was notified of a tremendous price hike. In addition, the service plan was to be cut. My experiences were very similar to F of Livingston, La. on the same date. At the same time of the price hike I called Good Sam about their new introductory offer for new members which was much cheaper than my exorbitant renewal cost. They reward new members with an excellent price and charge long term members a ridiculous increase. Sam, you have forced me to drop you and look elsewhere where I have found an excellent rate for my coverage.

Our membership is up for renewal this month (May 2019). I phoned in April and requested a discount to renew; no go. The company is apparently interested only in acquiring new members, not rewarding and retaining its current members. Secondly, after reading the reviews, it appears that GS Roadside Assistance has gone down the toilet, in terms of customer service. If we need assistance, I expect a prompt, courteous response, and it doesn't look as though that's what we would get. Bye-bye, Good Sam; we will find another company who values its customers.

We've had Good Sam for 2 years, finally needed to use it yesterday for a blow out tire on our RV. All we needed was someone to come change it to our spare tire or replace the tire (we were flexible). We waited 5 hour in 100 degree heat (with 2 small children) to get the run around from everyone from Good Sam. It was Memorial Day, so I understand it being difficult to find a technician, but no one ever called us back, we had to continue calling for them to tell us various excuses for why no one was coming, or why no one called us back. Finally had to get a hotel room, but would have been nice to do that earlier in the day instead of waiting 6 hours. This morning we called Progressive and they got someone out in 20 minutes, and we're kicking ourselves in the butt for not calling them yesterday, and having paid for Good Sam for 2 years. Very displeased with their lack of organization and communication in a situation where it counts.

My elderly parents purchased the roadside assistance thinking the coverage would apply in any collision. There is a technicality stated in the fine print that you must be in a collision with another vehicle for assistance to apply... Single vehicle accidents are not covered. They hit a guard rail in bad weather and were stranded. Good Sam Customer Service was 0% help and rather rude. UGH. I am happy my parents were not injured but sad that they wasted their money on this insurance. Read the fine print before you purchase and understand exactly what you are getting... Most likely you won't want this product. I would never recommend it.

The steps on our motorhome would not come in so we thought it unsafe to drive like that. We called Good Sam at 11:30 am. We were not given an arrival time. After an hour we called back and were told it would be another 2 hours. Finally 2 1/2 hours later he came. No problem. We knew we would pay labor and parts. There were no parts as all he did was disassemble the step. Again no problem. He was there about 1/2 hour. At some point he told us he has a minimum 2 hours labor charge of 100.00 per hour. We were stuck in this situation. So all in all for 1/2 hours work it cost us 207.26. 7.26 for using a credit card. Plus according to the invoice Good Sam's paid 150.00. So if you use this service be sure to get costs up front. We have used this service in the past with no problem but we will not be renewing after this.

Called for service at 1045. Service provided at 1030 at night after multiple phone call to call centers. Requests to talk to supervisors never happened. Kept on hold for 45 minutes while agent working on case then call dropped. Called back and told no one working on issue. Been member for over 3 years and this is first time I used Roadside assist and probably will be last.

I have had a Good Sam Platinum membership for five years and as I recall, I have used the roadside assistance program four times. Today I unexpectedly received a Notice of Cancellation. The notice is dated six days ago, and my membership is to be cancelled ten days from the date of the notice, which means four days from now. Good Sam is cancelling my Platinum membership because they say my membership costs have significantly exceeded their average.

Updated on 04/28/2019: I wrote a review of Good Sam Club. I stated I signed up for three years of membership with Good Sam Club (not road service) at Gander Outdoors. They replied that they were sorry I had a bad experience with Good Sam Road Service (true) and Gander Outdoors (False). Gander Outdoors were the people who offered the Good Sam Club membership - They did n o t h i n g wrong - so for Good Sam to say I had a bad experience with them is total wrong.

Called Good Sam when I was stranded. The tow truck came and told me the dispatcher sent the wrong truck. He said I would need "Dollys". I waited, no truck came. I called back Good Sam, they stated I would have to pay for another truck to show up because I sent the first one away. They believed towing company!!! You get what you pay for. Good Sam: Please don't ask me for a phone number and contact info to make yourself look good in front of people that dont know you! Y'all need to stop all the flim flaming!

Dear Sir/Madam, I am writing today to complain of the poor service and rude service. On April 11th - we had a blowout on our camper - called for service, waited, waited, and waited - called them back still working on dispatching someone to assist us. Meanwhile after waiting a few hours, around 8:30 an TDOT assisted my husband on changing the tire. Then I called back and CANCELLED service for that evening.

Acutal # of stars would be ZERO but it forces you to select something!! The GoodSam Roadside Assistance dispatch is awful. First problem- We were towed to a facility to only find out when the RV was placed in the wrong location and needed to be moved that it was initially taken to the incorrect facility. The GoodSam agent on the phone accused US (the consumer) of telling the tow driver the wrong location?? How ignorant does that sound and how would that be feasibly possible when we were stranded and didn't have any knowledge of anything in a city foreign to us.

I was getting ready to leave on our trip, everything loaded and the RV was running. I shut and locked the rv while getting ready to leave, went back to the rv and the lock would not open top nor bottom. My husband called for assistance at 7:00 pm on a Saturday, Sunday came around and still no callback. So I went out to see if it would unlock would not, so I kept working with the lock and finally got it open. I locked it back again still did not open, waited a while went back and I finally opened it back up. I decided I would leave for my trip and lock the deadbolt and bungee cord the door till we got to our destination in Georgia.

April 2nd 2019 I had a tire that blew out on my 5th wheel. Called the 800 number and told the lady that I'm handicapped and needed someone to remove the blown tire and place the spare on it. She told me that she would text me with the provider and eta. After 1 1/2 hours had passed, she called me from this number (817-355-3405) and asked me what size tire. Never received a text from her. After another 2 1/2 hours had passed, I called the 800 number again and he placed the order again. It took four hours to get help. I am very agitated about this event. Then when I returned home in Indianapolis I was mailed an invoice for the annual dues. I think I'll put this on hold until someone gets back to me. If you need additional information from me please make contact. Respectfully, Lloyd **.

I have had Good SAM for a couple years. I never do automatic pay with anything. Good Sam decided to charge my credit card without my consent. I called to get money credited back to my credit card. Was told it will take 10 days. 10 days have passed NOTHING. In the processes of doing so. I was told my account was canceled. I never canceled my account. I give my account # to person on phone. They say Mr. **. I'm not Mr. **. What's going on here???

This coverage is fantastic!... if you don't need it! They are very good at charging your credit card, not so good at covering you! While on vacation, my credit card was charged for renewal, when I contacted them by phone to ask a question, I was informed that my coverage had been cancelled! It's a good thing I didn't need roadside assistance as they mail the notification (which I still have not received, today is April 2nd, 2019, they say they mailed it February, 2nd, 2019) instead of notifying by telephone or e-mail, so I never would have known had I not called for an unrelated query.

They promise unlimited number of service calls and unlimited towing distance. However, after using the service only three times in a year, they cancelled my service because it was not cost effective for them. Also, the towing companies they use are awful. Every time I needed a tow, I had to wait more than two hours, even though there were many towing companies within 5 miles.

We had our shade awning out while camping and a gust of wind tore it from the top of the RV. I called Good Sam and they told me my account had expired but if I paid the fee to renew it would renew automatically. I paid the fee and then called for assistance just to be rudely told that it takes 48 hours for the account to renew but I could pay $190.00 for them to come out and fix it, but that fee could go up depending on parts. We asked to talk to someone in extended warranty because we knew we had bought an extended warranty when purchasing the RV at Camping World. The guy told us that he was the only one working that day, which was a lie because earlier we had spoken to yet another rude customer service rep. He then transferred us to just get disconnected. We will be cancelling this horrible joke of a service.

I bought an RV last fall and sold it in January of this year. I bought the Good Sam extended warranty and their whole bill of goods. We had to sell the RV because of health reasons, and now they are saying this is not a prorated refundable policy like they had told us. Stay away from this. Patti **

I made a Good Sam Roadside Assistance purchase due to a popular camping store recommending them, however I have found that after just 1 try their service is well below par in contrast to AAA or insurance roadside assistance programs that I've used before. I called the 1-800 number provided by them to report my vehicle had broken down at a convenience store, and it took 3 tries just to get properly connected to them. After connection, I had to repeat everything I said 3-4 times. I requested the vehicle be towed to the company that did all my repairs which was 8.5 miles away, and the person said it would be a $30 service charge because there was another repair service just 1 mile away.

We received Good Sam with the purchase of our RV. The one and only time we called was because our car became stuck in the mud at a home. I sat home all day because my husband had to work. No one came and I saw no tow truck drive down the road. My husband called them back and they said they could not get ahold of him so they left. They would check if they could send someone else. They called me and said they could not get approval to send another person. I informed the lady that no one came. No tow truck drove by and that this is all nuts. But she said Good Sam would not approve sending someone else. I would never recommend this company and I am going back to AAA.

We’ve had a Good Sam Roadside Membership for several years. I think we’ve used the roadside assistance two or three times...flat tire once or twice and another time for a tow...and each time we had a good experience. Surprisingly, we received a letter in the mail today saying it is costing Good Sam too much to provide roadside assistance to us and they are canceling our membership. The letter was dated for THE DAY AFTER we renewed our platinum membership. It says the expiration of our membership is ten days after the date of the letter, which is today.

My wife and I have been members with Good Sam Platinum Roadside Assistance for nearly eight years. Our current membership was due to expire in May 2019. Unfortunately for us, we had to use their service four times in the last one and a half years. This included flat tire change on our 5th wheel, motorcycle breakdown, fuel delivery and pick up truck towing. Currently spending a few months in Arizona we were informed by our son at home that our program had been canceled. After contact with agents we were informed that because we had used their service above the national average they were cancelling our plan as it was costing them money to keep us on board. I escalated my displeasure to a regional manager and was informed that it was their pleasure to serve us but it is their discretion to cancel our policy due to what they felt was overuse.

They Cancelled me after 1.5 Months!!! I was a Good Sam Member for 1 year and then we decided to pay the $180.00 or so for their Good Sam Platinum Complete Roadside Assistance. And as luck or actually Lack of luck would have it we had a car issue on or vehicle and it had to be towed 3 times in 4 weeks to the dealer. We had to pay the $55.00 for the first tow because it was 2 miles past the 10 mile limit. I thought it was unlimited mileage but I guess not. And now we just received a cancellation letter because we used it too much. We are so sorry we had trouble with three different problems with our car. we had to wait a minimum of 3.5 hours for the truck to get to us, that is the longest I have ever had to wait for a car to be picked up. We will be receiving a pro-rated refund but that's not enough for me to continue any affiliation with this company. Please be aware they are not there to help. Only to collect your money. Good Luck.

I’ll first start by saying I have had Good Sam for a very long time. I was traveling from Michigan to Boca Raton Florida 10/2018. My rig is 51 feet longer, which includes a Ford E3 50 super duty and a 26 foot toy hauler/camper. I was in Southern Ohio and had the driver side inter-Dooley tire blowout. The service provider driver that came to help from roadside assistance did not put my rear tires back on tight enough. Coming down a mountain my tires came off of my vehicle on a 6% incline around the corner. Sheared off studs and lug nuts, only being held on by hub assembly. Had I not handled this properly and downshifted until I was able to get off the side of the shoulder-this would have been a catastrophic event making national news.

Let me start by saying that we have been Good Sam Members for over 22 years and barely use their service. Less than two weeks ago, we had a blow out in our motorhome on I5. We were on major highway intersections, Hwy 41 and I5 and were told (by customer service from Texas) that we were mistaken, we couldn't be there because there was no such intersection. Then when he finally figured out that we were correct in our directions, told us that it would be at least 2 hours or longer before they could get someone to call us back. We could see across the highway several gas stations and tire repair shops.

I too, a "Platinum Auto Member" had a similar experience with receiving a cancellation notice, just weeks before my renewal date for "Using their service more than average." To the best of my recollection, I called within the 5 allowed service calls for the service that I signed up and paid for. To make matter worse, the notice was date-stamped almost 20 days before it arrived in my mailbox, leaving me with less than 6 days to find new service. When I called Good Sam's customer service regarding the notice, each rep stated that they didn't have access to the details and there was nothing they could do, maybe try writing a letter...Not cool.

The very first time I needed to use this roadside assistance they made it my problem and said we were too far off the main highway. We were 1/4 of a mile off of Main Road. They promised to moon and delivered nothing! Stick with AAA!!!

Today was last straw, I could not get my remote entry to work on my tow vehicle and keys were inside. I called for lock out service. I was told assistance was 40 minutes away which was reasonable. An hour and 10 minutes later and no assistance. Called road side service again and was told the driver couldn't be contacted by the dispatcher and Good Sam had had problems with the provider in the past. Shame on Good Sam. If you representative know that they are unreliable why do you keep using them. You are responsible for the companies you contract with. I went with Good Sam thinking that the would be the best for my RV. I have already cancelled my service with them and went back to AAA. AAA has always provided my wife excellent service.

Broke down, at 11 pm, barely off the side of the road, pouring rain, cold temps and the Good Sam rep was already informed our vehicle was not safe and we needed it towed. She said it would be 90 minutes to 4 hours. An hour later, we called to give our landline phone # in case we wouldn't get a text back at our house. She asked if it could sit there until tomorrow, because she was having trouble finding someone to come out??? So much for 24 hour emergency roadside assistance.

I did not have a good spare, just the rim as tire was lost on the highway. They tried selling me 2 tires & I said no, just the one. Called me back with a complete sales pitch... Where they don't let you get a word in, how excited he was to find me 2 tires for $550. I said, "No, that isn't what I asked for." Then tried sneaking on additional charges... Still ended up paying $273 for a $40 tire. Thanks a lot. I trusted these guys not to be scam artists. Still charged me to dispose of my old tire, even though I told him there was no old tire.

Friends we were staying with, allowed me to use their vehicle, since mine was covered in snow. Headed down the driveway, got too close to edge, snow bank from the plow sucked the vehicle in. Called GS. Was told that since this was not a paved road they could not help me, since tow truck might get stuck. Explained that it was a wide, plowed road, frozen solid gravel, -20 degrees in MN, that no tow truck would be in danger or get stuck. Still refused me service. Asked for his supervisor, refused. Called GS today, and was met with disbelief that I wasn't helped!!! Should have talked to a supervisor. He apologized, over and over, but that doesn't go very far with me.

We have been members of Good Sam for 17 years, on January 28 2019 our pickup truck had a driveline issue and we called for a tow. Good Sam set it up and gave us the time estimate when the tow truck would be there, after that time passed I called the provider who informed me they were min of 8 hours out. I told them what Good Sam quoted me and they said there was no way they agreed to that. I called Good Sam back and after getting many excuses, they said they could not find anyone to tow my truck and I should find my own tow and they would reimburse me.

I recently had a blowout on my RV. The experience of getting help was good and the only reason for the 1 Star. Problem came when I returned home and applied for my refund of expenses under the road hazard program. I found the response from some people rude, dismissive, and lied to. They kept ignoring my request to speak to a Manager and told me several times they weren’t there. I followed the instructions given at the time of the blowout and then told I did it wrong and since I did not save the tire for inspection the claim was denied. I did get $900 of the $1261 refunded but only after many phone calls and hours of being handed off and lied to. They have more than one program and with the names being close I was sold something that was close but not what I thought I bought. Result was $300 loss and way too much grief. 90% of the people I dealt with are not interested in customer service.

Motor home broke down at campground, called Good Sam, they sent out mechanic in about 2 hrs. He determined it was my fuel pump, called them back the next day and they sent out tow truck (who had to come from 2 1/2 hrs away and towed us to mechanic. They did an excellent job at getting us out of a big bind, they did all the footwork getting someone out in a timely manner. Thank you Good Sam.

Last night we experienced every RVer's worst nightmare. A front tire blowout in the dark, pouring down rain on a busy CA freeway. Our call to Good Sam can only be described as a total joke! We clearly needed a tow, but no. The only recourse they would offer was to transfer us to their tire department whose plan was to send out a service person with a tire (after they could track one down) and change it. We were incredulous. This was at 8:00 pm. Who knows how long it would have taken for them to locate the right tire, a service person and have them dispatched? Not to mention the fact that we had serious concerns about our rim since the tire had been shredded. The representative said the extent of damage would be assessed when service person arrived. And if there was damage to the rim, THEN a determination would be made. Pretty sure we would have been on the side of that freeway until the wee hours of the morning.

I was a member with AAA for nearly 25 years. Gold Member status. Good Sam bombard me with advertisement about having so many advantages over AAA. Well, I soon learned that was not the case. There were multiple request for us to upgrade to the Platinum Membership. Simply, we made the leap for the service. After a few untimely calls, a total of 4 we were canceled. Refund given back on a 3 year membership. Valid thru 8/16/2019. After several calls on requesting why we were canceled finally a customer service agent told me the truth. We made a call over the allotment and it was determine my account was not profitable. Shame on Good Sam Road Assistance on false advertisement. Telling customers there are no limit on the calls you can make for assistance. Well back to being a loyal member to AAA. Worthy of my business that I should have never left.

Although this company is known primarily for RV roadside service & we don't have an RV, we switched from AAA several years ago after reading online reviews and appreciating the fact that all my household members, such as adult children, while still living at home/under 25 years of age, could be members. This is perfect for a family with multiple college students. From the first phone call to any renewal calls or questions, I had never spoken to a single customer service rep that I could say was friendly. Still though, the perks of having my entire family safeguarded kept me with them. We also have always toyed with getting an RV, so it made sense.

I was in my second year of the roadside assistance plan which advertises that it covers all family vehicles. My wife and daughter had a string of bad luck and we had four service calls in a couple months - 1 accident towing, two stuck in the mud pullouts and one flat tire. We asked the associate if there was a limit to the number of calls we can make. She said no it was unlimited but shortly after the last call I received a cancellation letter on my policy saying I had made too many calls. I understand that companies have to make a profit but they should either State the maximum number of calls you could make or not cancel your policy for making too many calls. This is just a bad business. I would not recommend this roadside assistance plan to anyone and I am also canceling my Good Sam's membership and not doing business with any Good Sam associated companies.

Members renewing get charged more: One year Good Sam Roadside Assistance $129.95 basic/standard. Platinum $149.95. Good Sam Roadside Assistance has limits - cancelled my family! Club Claims Department stated the following: 1. Average call is 1 call every 2-3 years. We made 7 phone calls of which 3 were handled and 4 were not. They paid last claim and provider didn't tow. 2. Each call cost them $350. We made 7 phone calls. 7 calls into call center per year is too many should be 1 every 2-3 years. We live in where roads have potholes and others do too! They paid for a tow that never happened. Usual wait time was 2 hours. Service person said provider will call when they are near and most often there was no call from provider.

We live in Texas. Traveled to Tennessee for vacation on Thanksgiving. Came out of the Christmas Store in Piegon Forge and had a flat tire. Called Good Sam Roadside Assistance. Was on hold before could talk to agent. Once I talked to agent was told help was on its way. Help never showed, as promised. Called back and was told help would call me to make arrangements for towing to closest service station but tire could not be fixed until next morning. WHAT??? Miles away from home, cabin 2 hours away, pets at cabin and no vehicle??? AGAIN, WHAT??? Sleep in the car overnight with 6 month old baby, daughter and both of us???

Early February had flat on tow nobody showed to change after 4 hours I changed, I was told be there in 30 minutes, the same went on for 4 hours, oh I told them I just had rotator cuff surgery 4 weeks before, I changed tire with one hand. Late August had cars wrecking in front of me I made it thru with a flat on motorhome wanted to sale me wrong size tire for double price no help to me. Was good company when I started with them in 2010 but I don’t think I will renew. Just Google someone come fix that’s what I had to do.

Have had Good Sam Roadside for several years, we have several cars, paid for top service so all would be included. Called for help with a flat tire the middle of the city at 7:00 am. At 9:30 called a friend to help. Was on the road by 9:50. The Good Sam's help never showed... Used it a couple of times {very slow service} then got a letter they were canceling me for overuse. Worst roadside service co. I have ever had!!!

My car experienced mechanical failure and we called to have a tow after it would not start at a gas station. We were informed that it would take 2 hours before a tow truck could come to our location. After waiting two hours and the tow truck not arriving, I called Good Sam to inquire as to the whereabouts of the tow truck and was greeted by the rudest customer service agent one could ever ask for during a car crisis. After asking to speak with a supervisor, I was told that none was available and that they could request a new tow service; however, not guarantee the time being less than the original two hours that has already expired.

Recently, we had an issue with our slides not operating in our 7 month old RV. We called Good Sam for assistance, and They sent someone from Culpeper to address the problem. Unfortunately, this individual had no clue of what he was doing, my husband and father in law had to assist him in diagnosing the issue. They discovered that one of the wires was defected. He removed the wire, and ordered new parts for the next day. However, after he installed the new parts issue was not resolved. He continued to troubleshoot with no resolution. Eventually, my husband had him stop due to the hourly charge. Good Sam you are sending out incompetent servicemen costing consumers additional money. Our total bill totaled $895 and our issue is still an issue. Also, we had a flat tire in September, customer service gave my husband a piss poor excuse on limited services and he ended up changing the tire solo. Thank goodness for options.

Update on 12/15/2018: I appreciate Ella from Good Sam wanting me to contact her. I have responded as she requested. It remains to be seen if she is genuinely engaging to help, or doing a PR response. I'm hopeful that she will give meaningful assistance!!

A couple years ago, I had a blow out on our right front tire. I was at milepost 39 on I-80 in Nebraska, besides having a hard time even communicating with them, they left us sitting alongside the freeway all night (14 Hours). I finally was able to find help myself. I subsequently cancelled my plan. Well after two years I decided to try them again. I have tire minders on my motorhome which as I arrived at my RV park, Thousand Trails in Palm Desert, CA my tire minder said I had a flat, it wasn't all the way flat but like 1/2 down.

I received a letter and offer to join a Good Sam program called Tire and Wheel Road Hazard Program for Motorhomes and Trailers which was to be if you have a tire and or a wheel damaged to where it can't be used that I would pay for it to be replaced while traveling and Good Sam Tire and Wheel Protection would reimburse me for the costs for the damaged tire or wheel. On Oct 2, 2018 I had a tire to blow on I-75 in North Georgia. I called Good Sam Roadside Assistance. I paid them $390.00 which included the technician service call, new tire, new valve stem, and old tire disposal fee.

I bought a new RV Road Warrior 420 by Heartland in 2016. My wife and I thought it would be a good idea to carry the extra coverage after our warranty ran out. We took it to Camping World to have repairs done. The automatic leveling system wasn’t working correctly. It would go into to error code and would not level up the RV. We had a condensation drip in the back a/c unit. The converter stopped working, and there was a plumbing leak in the storage area, there was a short in the 220 volt plug on the side of the RV for the power cord. Total repair cost was $750.

We have been trying to cancel our Good Sam Roadside Assistance and our tire and wheel assistance since 8/12/18. Good Sam won't cancel it. They say go back to dealership. Dealership said go to Good Sam. The person I spoke to at Good Sam said you are just stuck with it. Not their problem. Don’t deal with them. You will waste your money.

I called for a 19 mile tow to my mechanic and was told it would be an extra $79.00. When I got this it clearly stated up to 100 miles. The agent told me they only tow to the nearest repair shop. So take my vehicle to a repair shop I know nothing about instead of my mechanic shop that I know do good work. I can pay for my own tow if I have to pay an additional $79.00 for 19 miles. Had this for 2 years first time trying to use it and will not use it again or renew. I have had other roadside assistant companies that honor their 100 miles and never had a problem. Don't go for cheaper, it's not better.

Updated on 12/27/2018: It's December 26, 2018. After several months and pleasant phone calls and written apologies I received a check for what I paid for the people I got to help with my battery. If I'd been waiting alongside the road, for them it would have most unpleasant. They repeatedly told me (without saying that they were doing anything about it) that their service is better in some areas than in others! Wow! Just what I need, a roadmap that tells me where I can have a breakdown and where I can't. At any rate, it's all settled now. Let's hope it doesn't happen again.

I was in northern Georgia when I notice a broke spring hanger. I called Good Sam for assistants and they were quick to send out some to repair my trailer. That's where it ends with them happy with the service. Then when the so called repair person came out it was the worst experience of my life. 7 hrs and $ 1,300.00 to repair that broke after 100 miles. After a number of calls to Good Sam regarding this all I am being told there is nothing they can do. They could at least call the repair company and help me out getting a refund. Once my membership expires that the end of me and Good Sam. Not a happy camper.

My son locked his keys in the car and needed assistance to get it open. We had GS Platinum service and all driving family members included. He called GS for assistance and they said they would dispatch someone right away. He was in Ventura at school in a densely populated area so you figure help us close by. Two hours later, his phone is dying because his charger is locked in the car too, and nobody has shown up to help. I started calling GS to get a status and was disconnected 2 times. The third time I was on hold for 25 minutes before hanging up because nobody answered. He was just about to call AAA using a friend’s card when help rolled up. No apology, nothing. They open the car and drive away. I called the next day and canceled. Never going back. Never recommending. A one-star review does not do them justice.

I read all of these reports and see the “I’m Sorry” replies which are basically meaningless because nothing changes. I won’t elaborate on our issue because they want us to sign a confidentiality agreement that states that we can’t talk about it nor disclose the amount of money we were reimbursed. Haven’t signed it yet. Is anyone on here a lawyer and knows if we have any legal rights? Would love to see a class action lawsuit for fraud or something? Consumers are traveling down the road thinking that they have great coverage until they need it and then find out they are stranded.

Had towing service for 100 miles, I called looking for better price they changed to nearest shop (5 mile towing only!). I called customer service no help so I cancelled! I told them I want same service at a better price, I got it elsewhere.

We had a pleasant conversation and he said the calls were recorded and that it was a teachable moment and they were going to follow up on the tow operator who hung up on me twice, but as well, the time and effort it took to understand the problems that I experienced. I get it and am appreciative of the follow up phone call. In addition he offered to refund my platinum service and offered to give my family a free GSRA year subscription. I accepted. Not because they rewarded my terrible experience, but because the associate was kind and responsive to my experience was the deciding factor. I consider this matter "resolved" and hope that the future will be brighter for anyone else who happens to use GSRA and I will be willing to give them the benefit of the doubt and contact them if and when necessary. THANK YOU! consumer Affairs for making my voice heard and helping with this entire experience. It it with great gratitude, that you are here and available to help people in their daily lives.

Due to poor night vision my wife needed assistance inflating a tire with low pressure. I contacted Good Sam and after an arduous process of requesting dispatch (The dispatcher asked if HHR was an acronym and asked me to wait while he over-road the computer because it did not recognize Chevy). Good Sam contacted my wife and told her that they would only tow the car to the location of their choice. When I called the customer service department to explain that my wife only need assistance inflating a tire I was told that Good Sam did not provide this service.

Our Heartland RV frame started falling apart going down a state highway in Maine. We pulled into a rest area and realized this unit is no longer safe to tow. I called Good Sam Roadside Assistance to have someone come and tow this safely to a repair center. The lady on the phone said, "if you can't tow it, neither can we." Really? Then what good is roadside assistance and why are we paying for it? She said she would get in touch with an RV mechanic that would contact me for pictures to see if he could help.

My wife and I are getting ready to take a trip in our fifth wheel trailer, I looked online for roadside coverage and decided on Good Sam. I signed up and they charged my card and said I would get a temp GS card in my email, when I did not get it I called and the lady I talked to about it was very curt with me and then asked what exactly do I want, I said the temp card, she asked my email then just said nothing more and hung up on me.

While traveling to PA, my husband and I broke down near Roanoke, VA. We were told a tow truck would be here within 90 min to take our truck to a dealership and our RV to a campground. After we waited, we got a call saying they couldn’t find anyone to tow our 5th wheel so we’d have to be responsible for the $125/hr mechanic roadside service call and it would be another 90 minute wait. Very disappointing. This is the first time we ever made a call and this is what a platinum membership is all about?

Updated on 05/16/2019: Called Roadside Assistance for engine battery jump start or battery replacement for my motor home. They sent a guy from a company called Jump Start in Tampa. I was in Bradenton, FL, about 45 miles away. They couldn’t get some one closer? The guy determined that the battery was dead. He replaced it with a battery that had no labels on it. That was a little suspicious. I later found out that he damaged one of the terminals. Here is a breakdown of what this guy charged me: Service Call- $172 Mileage- $112 Battery - $219. Subtotal - $503 Total with tax - $548.60 Unbelievable! I was speechless! And the guy was so nonchalant about it!

I called since I was having issues with my batteries. Spent over an hour on the phone as they discussed the difference in sending a jumper versus mechanic. When asking about the cost of mechanics and who pays for what, their CS person suggested I talk to membership since I am an ELITE member and sometimes they can change things (her suggestion not mine). In all I was transferred to 6 different people and most seemed confused until I talked to a manager. He said -- "Look I will give you an ultimatum" (his word not mine). It was no different than what I had been told earlier -- they wasted my time and money. As soon as my service ends at the end of the year I will NOT be renewing -- that's my ULTIMATUM! There are more customer oriented services out there -- this happened to be free with my purchase -- but it did end up costing me!

My wife and daughter were stranded at night in a disabled vehicle. She called Good Sam Roadside Assistance. They were told the policy was canceled due to using it. We never received notification - only that we were upgraded to platinum. My wife was hung up on. After being hung up on several times, I talked to a supervisor. There was nothing they could do. No compassion even when I said I'd pay for it. They said to call 911 and get a tow. Really?!? Thanks a lot Good Sam... Good riddance.

Much like other reviews we were told multiple times that someone was on the way, then to be told they canceled. After calling around on our own for someone to tow our 42’ diesel pusher after an accident we were told that Good Sam had contacted them, but refused to pay the towing company’s rates. No one had ever been “on the way”. After 8 hours of being lied to, we started trying to contract someone on our own. We finally found someone and called Good Sam to let them know that we found someone. However, they didn’t realize it was a 42 footer and couldn’t do it, so we called Good Sam and let them know we would still need help. They called back and said they had found someone.

After camping for a week we were packed and ready to go. At 9 am my camper would crank but the engine would not start, after checking the emergency fuel cutoff to ensure it was not activated I tried once again to start the camper. It was at this point the first call was made to Good Sam, I was given instructions to try to start which of course did not work, then I was instructed to try to start from auxiliary battery which did not work either but the person on the phone would not accept my word that the batteries were fine, instead she said they would send out someone to give USA double battery jump. An hour later a guy showed up, examined the vehicle, tried a few tricks and determined the fuel pump was probably bad.

Not impressed at all with our first experience. Waited 3 1/2 hours without shade in 97 degrees on the interstate. The person on the phone was not helpful at all and they did not return calls like they said they would. The fuel injection pump went out on our tow rig (F650 flat bed that had a Polaris Ranger and a Ford Ranger on it pulling a 27 1/2 ft travel trailer). We called immediately and told them we were on the busy interstate with no shade and it was very hot out. I was made to take pictures of both sides of our vehicle (which meant standing out on the interstate to get the one) and the license plate. Mind you, we tried to explain that we could see the next exit and you COULD NOT miss our rig. Well, no callback as promised.

I recently had to call Good Sam for a tire blowout. After getting a return call from their contractor they wanted $345.00 to come out to replace tire. I have tire coverage and roadside assistance insurance through Good Sam. I ended up changing tire myself on the side of the interstate. Went to get tire replaced with insurance and could not find anyone to take it. I had to buy tires out of pocket, now that we are home tried to get reimbursed. They said since I did not get prior approval no refund.

Labor Day morning 2018 in Sparks, Nevada I called Roadside Assistance for the first time since enrolling. I reported a dead engine battery and requested a jump start, whereupon, I was informed they would have somebody call me back shortly for my location details. Two hours later, a family friend came to our assistance and after about an hour we got the battery charged enough to start our diesel rig. Ten days later, after our trip, I contacted Good Sam Roadside Assistance and was asked when I finally heard from the people they sent out and I informed them I was STILL WAITING! I NEVER received contact from anybody. At that point, I was told an investigation was to be opened and I would hear from someone in 3-5 days... again no communication and it has been since Sept 11, 2018 (8 days). At this point I have no faith in the company's services and am looking elsewhere for coverage. "Good Sam" turned out to be "Bad Sam".

I get a cancellation letter in August when my membership was good until December of 2018. When I called regarding the cancellation I ended up asking to talk to a supervisor because the person on the phone said that he COULD NOT TELL ME why I was cancelled, it was above his paygrade. The supervisor told me that I had used them 4 times in a year and they did not want me to be able to use them ANYMORE. They said they had the right to cancel someone at anytime for no reason at all and that there was nothing I could do and it is what it is... ** SO FRUSTRATING. YOU PAY FOR A SERVICE AND ACTUALLY USE THE SERVICE YOU PAY FOR AND THEY SAY NOOO. Basically, pay for a service and don't use it will make them happy. I will NEVER recommend Good Sam Roadside Assistance to my worst enemy.

We will never recommend Good Sam Roadside to anyone ever again! In fact we will go out of our way to encourage anyone we talk to that they should look elsewhere for roadside assistance! We will tell them that Good Sam is more than happy to take your money, but when it comes to living up to the terms of the agreement and taking care of you in your time of need, they are a complete and utter failure. Here’s why we feel this way:

Updated on 12/03/2018: I have been attempting to settle this matter with Good Sam Roadside Assistance for 5 months. Good Sam contacted a company by the name of Certified Towing in Live Oak Fl. to tow the motorhome to the repair shop. My motorhome was damaged when they got the wrecker boom stuck under the motorhome and used the leveling jacks to try to get the boom out from under the motorhome. Good Sam turned the complaint over Allstate roadside assistance. Peter ** of Allstate called me a number of times and decided that the damage was not caused by the tow company, without even having coming out to look at the damage. Also a very rude person and hung up on me twice when I disagreed with him.

On 9-10-18 we blew a bearing on our 22ft travel trailer while traveling the Western Kentucky Parkway. Myself and my partner have been Good Sam Roadside members since 1995. Called them for a tow of my trailer since I was 15 miles from next exit knowing if I tried to limp there I could do extensive damage. 1st call just got my name, member # and phone # and said dispatcher would call back. Called them back 45 min. later and got a dispatcher. Explained my situation and all seemed to be going well until the following question. "Is your vehicle more than 5 feet from the white line on the side of the road?" I told him we were about 2-3 feet and couldn't go further because of a ditch.

Vehicle needed a jump. Called Good Sam's Roadside Assistance. They sent out a tow company, driver reversed polarity from his jump box to my battery - BLOWING OUT TWO COMPUTERS. Cost me over $2000. Good Sam's is taking NO responsibility to resolve this issue, stating that the damage could not have been caused by the two truck company THEY SENT OUT!!! Those I spoke with at the "claims resolution" department were extremely rude - not willing to help - the last one refused to give me a name and number to his supervisor. Have reached out to the Corporate Office to see if they can assist.

In the last 4 years, my rv had 2 flat tires & one dead battery. My husband's car left him sit once. That's 4 usages in 4 years. Today I found out they dropped us. Typical insurance...great until you actually use it.

On September 1st my 30' Class C had a blow out on the rear driver side tire while en route to the Pocono Mountains in PA. The tire came apart and damaged the wheel well along with one of the storage compartments. I was able to pull on to shoulder of the busy highway, but didn't have any room to spare. There was very little space separating us from the high-speed traffic flow. I called Good Sam Roadside Assistance and explained the situation. The Customer Service Representative (CSR) asked if we were in a safe location (I said no), told me she would get someone onsite and text me the specifics. I immediately received a text, but it just stated that a GS CSR was working on my issue.

For some unknown reason that nobody could tell me my membership was cancelled. I talked to 3 people there including a supervisor so far and it is still a mystery. They keep telling me to call back and speak with some other department to find out why. At this point I don't care why anymore, I've already gone back to AAA where I know my limits of 5 uses per year. At the most we have used the service for 2 tows and I think 1 locksmith in the past year. They also claim to have sent a letter explaining why it was cancelled but I never received that letter, big surprise.

We broke down just before 10 am. The brakes failed in our class C motorhome. We were able to pull into a gas station. I called Good Sam for a tow truck to be towed. There was no garages open due to it being Labor Day Monday. So they wanted to tow us to a campground. Now that is not helpful. The motorhome is at a campground and we would still be stuck. We were 80 miles from home in the same state and Good Sam would not cover any part of the tow. It was very difficult to find someone to tow on a holiday. I had asked to speak with a manager and never got a call back till 4:50 pm. So they left us with no help for 7 hours on 95 degree day with my elderly mother, my 8 year old daughter and two cats. The tow cost 802 dollars and they will not reimburse us any of it. Will not renew membership. Terrible customer service.

August 2018 started out on a camping trip towing are 34-foot fifth wheel to Truckee California. We arrived at the campground and set everything up. The next day we Decided to take a ride to town of Truckee California. Husband realize transmission was stuck in fourth gear and would not shift out of fourth. Called Good Sam Roadside Assistance asked them if they could tow the truck home and the fifth wheel. Was told they would tow truck 38 miles to Reno Nevada. They could also tow the fifth wheel to Reno Nevada. Asked why they could not tow the truck and trailer home. Was told they only tow to the nearest dealer. Would be our responsibility to find a place to stay or to park the fifth wheel to live in. How the truck is being repaired. If the truck could not be repaired it was our responsibility to find a way to get the fifth wheel home and for us to get home.

I called roadside assistance to request a lockout service. I started calling at 9 p.m. I finally got someone to respond at 10 a.m. Then I scheduled the service tech to meet me out there at 3:30. Then the roadside assistant dispatch sent me a message saying they would be there between 1:30 and 2:08. I called them back and said I had agreed at 3:30 so please change it, they informed me that they had to cancel the service and I had to start over. I am going to cancel Good Sam insurance and go back to my old insurance. The last person I talk to you was fantastic. He knew what he was doing and took care of the situation. The only thing good about it was he was nice and took care of me after 16 hours.

After being a member of this service for a few years Good Sam decided to end my membership. Why you may ask? Go figure! They cancel my membership because I used it a few time for the reasons they are a service "ROADSIDE ASSISTANCE". Why pay for a service you are not allowed to use? Go to a restaurant, look through the menu, order a burger, pay the waiter, go home. What is missing? You never got your burger. That is what Good Sam wants you to do; go home without the burger. Stay away if you plan to use the service when you need it.

I nearly never write a review but this one is necessary for others to make a informed decision whether or not to go with this company. I have chosen to go with good Sam because they offered a better price than Triple A nevertheless because of some unfortunate events I have had to use the roadside service. Obviously I do not sit around looking for reasons to call the roadside assistance program however, apparently I should not decide to call my roadside assistance when an emergency arises. I will say that they have no problem having anyone as a customer, nevertheless, do not bother to call them In an emergency, because they will cancel you at their discretion. I'm sure they love those people who continue to pay them the monthly fee and never called them however I am not the one and I'm sure there are other people who have been dropped by this Company.

Complete breach of contract same as other reviewers on this page. I purchased Platinum Plus Tire protection and was left on the side of the road in South Carolina 4 hours with nothing but excuses despite the fact my contract says my vehicle would be towed. All the run-around I got from Good Sam was that they couldn't tow my class A RV and could not help me. I told them multiple times we are unsafe. They didn't care. This business is such a racket. Stay away.

Blowout rear tire, piece of angle iron jammed between duals. Called Good Sam, was told they would send out mobile mechanic, to wrap up shredded wiring! and a change tire. Would cost us for the labour and the return trip to his location. No one showed. After 1 hr. called again, still looking for mechanic, after 2 hrs. told that computer was down and could not do anything! This Company has only one computer?? Was told to try and get angle iron out and drive to nearest town for assistance. Refused to send a tow truck. What kind of service is this? They just left us sitting there and told us to call back and let them know how we made out. So I pay for a membership and all they do is make a telephone call. I can do that myself. TOTAL LACK OF SERVICE - DEPLORABLE.

We were travelling in a 33 foot Beaver Patriot Motor Home when one of the radius rods that hold the back axle straight failed when the mount at the chassis failed. Fortunately we were only going about 20 MPH when it happened and we were able to drift off to the side of the road. The coach could not be moved as the back wheels were out of alignment and pressed against the wheel wells.

I was 960 miles from home I called GS for help. I had a engine problem. They said they would call me back ASAP with an hourly rate from a mobile mechanic... I did not get a call back at all. I will be canceling my membership. I am very disappointed in Good Sam.

I recently had a breakdown with my 2016 Thor class a motorhome. Using my Good Sam's Club Roadside assistance, I end up going to Camping World of Minnesota for repairs. Camping World of Madison Wisconsin is where I bought my motorhome and the Good Sam's Club Warranty. The Minnesota branch fixed my motorhome the next day. Camping World told me I had to pay them my bill of $1000.00 and send in the paperwork and receipt to Good Sam's Club for reimbursement. After calling Good Sam's to find out where I had to send the paperwork. I was told I did not get pre-approved for repairs and would not get reimbursed.

An error on my part caused my travel trailer to become lodged at an angle under the corner eave of my home. I could not move forward or backwards without causing further damage. I called Good Sam towing assistance and explained the situation. I was placed on hold while the call center operator checked with her supervisor. When she returned, she told me they could not help. Since my RV was in my driveway, it was considered a "convenience", not a disablement. I called later to cancel my membership.

While traveling home in our RV, had a flat tire in San Dimas, Calif. Called Good Sam and gave them all the information. Was put on hold for excessive amount of time, then told they couldn’t find my location. Repeated info and put on hold for another long period, they finally told me they found someone, but it would be about 1 1/2 hours and I’d have to pay $220 since they only would pay $100 and something. Told the person that was crazy and I’d do it myself. A friend was with me and called AAA and they were there in 30 minutes!!! And no extra charge, so I’ll be switching to them after 7 years as a member of Good Sam Roadside Assistance!!!

We have been contacted, and GSs response has been extremely good. It's hard to get, train and keep good employees and sometimes bad things happen. All of our complaints have been addressed to our satisfaction and more. Also, GS seems to be highly interested in not letting our experience happen to anyone else.

Been a member for 8 years. First use was in 2015. Car broke down and took 3 hours (this was in a city with lots of tow companies) because the one guy they were contracted with was in another town. Then, I was told they could tow my brand new VW Diesel to a small, unqualified service shop 2 miles away. My VW dealer was 6 miles away. They charged me for the two extra miles. Since then we haven't used it until this year and we had an extraordinary summer. A flat, then a dead battery on one car, then two separate tow jobs on another car for a ECU problem. Now, their service was very good on all four these occasions. But, three weeks later I get a letter stating they are canceling my policy because we used it too much. We've used it 5 or 6 times in 8 years. That is unbelievable. I will never do business with this company again.

I’ve been a platinum member for 9 years and today I got a flat tire. When I called them, they dispatched me a tow truck, 45 mins go by, no one comes. I call them and they tell me the tow truck cancelled on them and will have to find another tow truck company. Then I wait for another 45 mins now in this crazy heat and can’t rely on Good Sam to get me off the road. They can’t be trusted. Then they tell me it’s going to cost $22.90 to take my car 4 miles to an America’s Tire center. I guess my tire company is not an approved vendor for them because they want me to use Firestone because they get a kickback or commission to go there. This is ridiculous. Don’t use this company. Go with Triple AAA. I used to be with them and never had these issues.

Was stranded with a flat tire for 23 hrs, and received every lie you have heard. Stranded with a blow out on a 2 lane narrow road for. Had to call my back RV towing service to be towed 40 ft. RV on a 2 lane narrow road isn't any fun. Had to pay $200 bucks extra to get towed, Good Sam claims in their policy to send a tire or tow to nearest service. Big lie. You can reference this by Steve ** #**... at Good Sam, not enough room to tell all the excuses and what went on.

We are a family of three drivers and bought a 3 yr Platinum roadside assistance membership. We just had our membership cancelled due to what they consider overuse. We had an unusual year with our cars. Each needing to use the service twice (flats, dead batteries, etc), all typical roadside assistance issues. In 40 yrs of driving we have rarely used roadside assistance. When I called to inquire about the cancellation I was told we are costing them too much - no discussion just tough luck. They gave us 10 days to get new coverage from the time the cancellation letter was dated, we were already past the date by the time the letter arrived. The last time we used the service we called at 7:30 am, they arrive at 10:43.

I am a disable veteran on a very limited budget, I bought the Platinum RV service to assist when things go wrong with our RV because it seems to cover a lot and seems worth it on paper. That is until you need to use it. So I had my rv parked in front of my home when it wouldn't start. I called Good Sam and asked for a tow to a garage. They said they can only send a mechanic first. So I agreed. He showed up. Tried to jump start it which it wouldn't do. The only thing it did was smoke from the battery and he proceeds to tell me both of my batteries where dead anyway and I need two new ones to start my rv. So I bought two new batteries. As I put them in the wrench hit the pos and negative and shorted out the computer and possibly more. I call again and explain what is happening and request a tow and they again said the same thing that they would have send out a mechanic.

We ran out of fuel in the town of Lucerne Ca. The town had lost power. All the fuel stations were shut down. Called to get enough fuel to get 2o miles to no avail of the people that were on the phone from the roadside assistance of Good Sam. Have been a member for 20+ yrs. Will look for new provider for the coming year. Just when we needed help all they said was no provider in area and we were on our own. Good luck Good Sam. Truman very burnt and bummed **.

This is in addition to the review I left last night. After many phone calls to Good Sam to rectify the bad situation we were in, I escalated it by sending an email to management. This was the best thing to do. Within an hour we had received a message back followed by phone calls. It seems a few employees did not have full understanding of their policies and instead of asking for clarification, they were adamant. The manager just called me again today to check on our progress and was apologetic. I fully believe this will be a learning experience for all and training will be given to make the process smoother. It has been a difficult 24 hours but Mary was absolutely wonderful and I do have faith that this will make them all better. I won't give five stars as I am rating last night's chaos and today's resolution together. Let's hope this makes a change.

Not as advertised, BEWARE of the Towing policy. Their system said they could only tow my Prius on a Saturday for free to was a RV and body shop. If I wanted it to go to my Toyota Dealer it was going to cost me $4 a mile (over $150). I asked if they were to pull it to their approved garage and he does not work on Hybrids if I could then get it towed again and was told no. I have been a customer for 13 years and have only used them for jumps, flats and lockouts that I could count on one hand. What good does the service do me for Towing it to a glorified body shop.

Called Good Sam at 7:03 pm to be held on phone forever listening to music. Finally ordered a lockout fix with them. They kept texting that service people would be out by 9:08. At 9:42 I called the number that was left by a text to find out their truck was broke at their shop and that they cancelled 2 hours prior. Somebody is lying! Called back to Good Sam to reschedule for in the morning. They were not accommodating at first and I continued to rant about their timeline tonight. 8:00 am was scheduled. It is now 9:27 am. Guess what—nobody yet. I will not use this company again. Poor service follow through. Glad my animals were not in vehicle or grandchild!!!

Pulled off freeway with flat tire on 5th wheel trailer at a truck stop. Called Good Sam Roadside Assistance, had to leave name and phone number for a call to be relayed to someone in our area. After 20 minutes no call, it took 40 min. for a return call, was told it would be 45 minutes for person to arrive to change tire. This wasn't acceptable so went into restaurant to use phone book to call Les Schwab tire store. They had a truck completing a job in the area, would be there in less than 10 min. changed the tire in less than 5 min and we were back on the road, no charge. Save your money, Good Sam Roadside Assistance is useless!

Good Sam is beyond horrible. I have wasted several hours today trying to set up a very simple flat tire repair at my home. I got disconnected three times before reaching any live people, have sat on hold cumulatively over an hour. The last rep promised everything was in the computer with Company X which I've already coordinated with redirections to my hard-to-find location. Now Heather says they have to use a different company and I'm on another hold 10 minutes and counting. This is NOT rocket science! Anyone by the side of a highway in an accident or breakdown would be livid at such inexcusable non-service. Shame on you, Good Sam!

If you use their trip planning software, you'd better print out a copy of your trip before you exit, because it probably won't be there the next time you log on. I've repeatedly lose past and current trips and when I call Good Sam to see what is going on, the operator simply puts me on hold and I'm back in the call waiting line. After a couple of those round trips, when I get to speak with an operator, I'm told "we're having trouble with the website." This response is the same one I've gotten multiple times over the past two years.

We have been a member of Good Sams since 2002, and we also have RV roadside assistance, I called at 11:54 for roadside assistance and spoke with Caitlyn **. She submitted the call at 12:21, she stated she would sent me a text of the company and time they would be here. I never received the text. I attempted to contact roadside assistance the call would drop off. I was able to talk with KJ emp# **. She put me on hold for 17 minutes no one came back on the line. Then I called the number from the internet and spoke with Antawanett. She was the person who was able to tell my what time the call went to Allstate and the company who was called to change my tire.

For many years I paid high price for Platinum towing service for my Truck and RV. Each year they assured me it would cover full towing regardless of miles to a repair facility. I broke down today in the middle of nowhere in AZ towing my RV from Florida. They told me they will tow 10 miles of 150 miles to Flagstaff where nearest transmission ship is. And I was on the phone a long time with constant hold. I am Extremely upset and will file many complaint on this company. I will go back to AAA. I Never had this much problem with AAA.

My complaint has nothing on some of The other poor folks' bad experiences, but had RV insurance from / thru Good Sam at purchase of RV in 2014. Received letter from Nationwide the company Good Sam uses that policy being cancelled not renewed as of 8/9/2018. Called and spoke to Ian ** at Good Sam on 7/2. He told me he would scout out a policy for me and get right back and or email it to me. Nothing. On 7/5, I left him a message asking if he found anything cause not heard back from him, pls call, left my number again. No response.

Our RV needed towing on 4/2/18. The fan clutch went out we have the Good Sam Roadside Service & Warranty. Good Sam would only tow our $100,000 RV to their nearest mechanic which our RV is sitting on the side of the road in a field with absolutely no fence, No shop, No mechanic nowhere in sight. We complain to Good Sam on where they had our RV towed. We were told they would only tow it to the nearest mechanic and if we didn't like it where it was at it would be up to us to pay for the tow. Today is now 7/3/18 and our RV is still in the same spot. The mechanic who is working on the RV is DW Trucking Service in Victoria TX. DW has came up with every excuse he could about not finding a fan clutch.