Good Sam Roadside Assistance Reviews

Update on 12/15/2018: I appreciate Ella from Good Sam wanting me to contact her. I have responded as she requested. It remains to be seen if she is genuinely engaging to help, or doing a PR response. I'm hopeful that she will give meaningful assistance!!

A couple years ago, I had a blow out on our right front tire. I was at milepost 39 on I-80 in Nebraska, besides having a hard time even communicating with them, they left us sitting alongside the freeway all night (14 Hours). I finally was able to find help myself. I subsequently cancelled my plan. Well after two years I decided to try them again. I have tire minders on my motorhome which as I arrived at my RV park, Thousand Trails in Palm Desert, CA my tire minder said I had a flat, it wasn't all the way flat but like 1/2 down.

I received a letter and offer to join a Good Sam program called Tire and Wheel Road Hazard Program for Motorhomes and Trailers which was to be if you have a tire and or a wheel damaged to where it can't be used that I would pay for it to be replaced while traveling and Good Sam Tire and Wheel Protection would reimburse me for the costs for the damaged tire or wheel. On Oct 2, 2018 I had a tire to blow on I-75 in North Georgia. I called Good Sam Roadside Assistance. I paid them $390.00 which included the technician service call, new tire, new valve stem, and old tire disposal fee.

I bought a new RV Road Warrior 420 by Heartland in 2016. My wife and I thought it would be a good idea to carry the extra coverage after our warranty ran out. We took it to Camping World to have repairs done. The automatic leveling system wasn’t working correctly. It would go into to error code and would not level up the RV. We had a condensation drip in the back a/c unit. The converter stopped working, and there was a plumbing leak in the storage area, there was a short in the 220 volt plug on the side of the RV for the power cord. Total repair cost was $750.

We have been trying to cancel our Good Sam Roadside Assistance and our tire and wheel assistance since 8/12/18. Good Sam won't cancel it. They say go back to dealership. Dealership said go to Good Sam. The person I spoke to at Good Sam said you are just stuck with it. Not their problem. Don’t deal with them. You will waste your money.

I called for a 19 mile tow to my mechanic and was told it would be an extra $79.00. When I got this it clearly stated up to 100 miles. The agent told me they only tow to the nearest repair shop. So take my vehicle to a repair shop I know nothing about instead of my mechanic shop that I know do good work. I can pay for my own tow if I have to pay an additional $79.00 for 19 miles. Had this for 2 years first time trying to use it and will not use it again or renew. I have had other roadside assistant companies that honor their 100 miles and never had a problem. Don't go for cheaper, it's not better.

Updated on 12/27/2018: It's December 26, 2018. After several months and pleasant phone calls and written apologies I received a check for what I paid for the people I got to help with my battery. If I'd been waiting alongside the road, for them it would have most unpleasant. They repeatedly told me (without saying that they were doing anything about it) that their service is better in some areas than in others! Wow! Just what I need, a roadmap that tells me where I can have a breakdown and where I can't. At any rate, it's all settled now. Let's hope it doesn't happen again.

I was in northern Georgia when I notice a broke spring hanger. I called Good Sam for assistants and they were quick to send out some to repair my trailer. That's where it ends with them happy with the service. Then when the so called repair person came out it was the worst experience of my life. 7 hrs and $ 1,300.00 to repair that broke after 100 miles. After a number of calls to Good Sam regarding this all I am being told there is nothing they can do. They could at least call the repair company and help me out getting a refund. Once my membership expires that the end of me and Good Sam. Not a happy camper.

My son locked his keys in the car and needed assistance to get it open. We had GS Platinum service and all driving family members included. He called GS for assistance and they said they would dispatch someone right away. He was in Ventura at school in a densely populated area so you figure help us close by. Two hours later, his phone is dying because his charger is locked in the car too, and nobody has shown up to help. I started calling GS to get a status and was disconnected 2 times. The third time I was on hold for 25 minutes before hanging up because nobody answered. He was just about to call AAA using a friend’s card when help rolled up. No apology, nothing. They open the car and drive away. I called the next day and canceled. Never going back. Never recommending. A one-star review does not do them justice.

I read all of these reports and see the “I’m Sorry” replies which are basically meaningless because nothing changes. I won’t elaborate on our issue because they want us to sign a confidentiality agreement that states that we can’t talk about it nor disclose the amount of money we were reimbursed. Haven’t signed it yet. Is anyone on here a lawyer and knows if we have any legal rights? Would love to see a class action lawsuit for fraud or something? Consumers are traveling down the road thinking that they have great coverage until they need it and then find out they are stranded.

Had towing service for 100 miles, I called looking for better price they changed to nearest shop (5 mile towing only!). I called customer service no help so I cancelled! I told them I want same service at a better price, I got it elsewhere.

We had a pleasant conversation and he said the calls were recorded and that it was a teachable moment and they were going to follow up on the tow operator who hung up on me twice, but as well, the time and effort it took to understand the problems that I experienced. I get it and am appreciative of the follow up phone call. In addition he offered to refund my platinum service and offered to give my family a free GSRA year subscription. I accepted. Not because they rewarded my terrible experience, but because the associate was kind and responsive to my experience was the deciding factor. I consider this matter "resolved" and hope that the future will be brighter for anyone else who happens to use GSRA and I will be willing to give them the benefit of the doubt and contact them if and when necessary. THANK YOU! consumer Affairs for making my voice heard and helping with this entire experience. It it with great gratitude, that you are here and available to help people in their daily lives.

Due to poor night vision my wife needed assistance inflating a tire with low pressure. I contacted Good Sam and after an arduous process of requesting dispatch (The dispatcher asked if HHR was an acronym and asked me to wait while he over-road the computer because it did not recognize Chevy). Good Sam contacted my wife and told her that they would only tow the car to the location of their choice. When I called the customer service department to explain that my wife only need assistance inflating a tire I was told that Good Sam did not provide this service.

Our Heartland RV frame started falling apart going down a state highway in Maine. We pulled into a rest area and realized this unit is no longer safe to tow. I called Good Sam Roadside Assistance to have someone come and tow this safely to a repair center. The lady on the phone said, "if you can't tow it, neither can we." Really? Then what good is roadside assistance and why are we paying for it? She said she would get in touch with an RV mechanic that would contact me for pictures to see if he could help.

My wife and I are getting ready to take a trip in our fifth wheel trailer, I looked online for roadside coverage and decided on Good Sam. I signed up and they charged my card and said I would get a temp GS card in my email, when I did not get it I called and the lady I talked to about it was very curt with me and then asked what exactly do I want, I said the temp card, she asked my email then just said nothing more and hung up on me.

While traveling to PA, my husband and I broke down near Roanoke, VA. We were told a tow truck would be here within 90 min to take our truck to a dealership and our RV to a campground. After we waited, we got a call saying they couldn’t find anyone to tow our 5th wheel so we’d have to be responsible for the $125/hr mechanic roadside service call and it would be another 90 minute wait. Very disappointing. This is the first time we ever made a call and this is what a platinum membership is all about?

Updated on 05/16/2019: Called Roadside Assistance for engine battery jump start or battery replacement for my motor home. They sent a guy from a company called Jump Start in Tampa. I was in Bradenton, FL, about 45 miles away. They couldn’t get some one closer? The guy determined that the battery was dead. He replaced it with a battery that had no labels on it. That was a little suspicious. I later found out that he damaged one of the terminals. Here is a breakdown of what this guy charged me: Service Call- $172 Mileage- $112 Battery - $219. Subtotal - $503 Total with tax - $548.60 Unbelievable! I was speechless! And the guy was so nonchalant about it!

I called since I was having issues with my batteries. Spent over an hour on the phone as they discussed the difference in sending a jumper versus mechanic. When asking about the cost of mechanics and who pays for what, their CS person suggested I talk to membership since I am an ELITE member and sometimes they can change things (her suggestion not mine). In all I was transferred to 6 different people and most seemed confused until I talked to a manager. He said -- "Look I will give you an ultimatum" (his word not mine). It was no different than what I had been told earlier -- they wasted my time and money. As soon as my service ends at the end of the year I will NOT be renewing -- that's my ULTIMATUM! There are more customer oriented services out there -- this happened to be free with my purchase -- but it did end up costing me!

My wife and daughter were stranded at night in a disabled vehicle. She called Good Sam Roadside Assistance. They were told the policy was canceled due to using it. We never received notification - only that we were upgraded to platinum. My wife was hung up on. After being hung up on several times, I talked to a supervisor. There was nothing they could do. No compassion even when I said I'd pay for it. They said to call 911 and get a tow. Really?!? Thanks a lot Good Sam... Good riddance.

Much like other reviews we were told multiple times that someone was on the way, then to be told they canceled. After calling around on our own for someone to tow our 42’ diesel pusher after an accident we were told that Good Sam had contacted them, but refused to pay the towing company’s rates. No one had ever been “on the way”. After 8 hours of being lied to, we started trying to contract someone on our own. We finally found someone and called Good Sam to let them know that we found someone. However, they didn’t realize it was a 42 footer and couldn’t do it, so we called Good Sam and let them know we would still need help. They called back and said they had found someone.

After camping for a week we were packed and ready to go. At 9 am my camper would crank but the engine would not start, after checking the emergency fuel cutoff to ensure it was not activated I tried once again to start the camper. It was at this point the first call was made to Good Sam, I was given instructions to try to start which of course did not work, then I was instructed to try to start from auxiliary battery which did not work either but the person on the phone would not accept my word that the batteries were fine, instead she said they would send out someone to give USA double battery jump. An hour later a guy showed up, examined the vehicle, tried a few tricks and determined the fuel pump was probably bad.

Not impressed at all with our first experience. Waited 3 1/2 hours without shade in 97 degrees on the interstate. The person on the phone was not helpful at all and they did not return calls like they said they would. The fuel injection pump went out on our tow rig (F650 flat bed that had a Polaris Ranger and a Ford Ranger on it pulling a 27 1/2 ft travel trailer). We called immediately and told them we were on the busy interstate with no shade and it was very hot out. I was made to take pictures of both sides of our vehicle (which meant standing out on the interstate to get the one) and the license plate. Mind you, we tried to explain that we could see the next exit and you COULD NOT miss our rig. Well, no callback as promised.

I recently had to call Good Sam for a tire blowout. After getting a return call from their contractor they wanted $345.00 to come out to replace tire. I have tire coverage and roadside assistance insurance through Good Sam. I ended up changing tire myself on the side of the interstate. Went to get tire replaced with insurance and could not find anyone to take it. I had to buy tires out of pocket, now that we are home tried to get reimbursed. They said since I did not get prior approval no refund.

Labor Day morning 2018 in Sparks, Nevada I called Roadside Assistance for the first time since enrolling. I reported a dead engine battery and requested a jump start, whereupon, I was informed they would have somebody call me back shortly for my location details. Two hours later, a family friend came to our assistance and after about an hour we got the battery charged enough to start our diesel rig. Ten days later, after our trip, I contacted Good Sam Roadside Assistance and was asked when I finally heard from the people they sent out and I informed them I was STILL WAITING! I NEVER received contact from anybody. At that point, I was told an investigation was to be opened and I would hear from someone in 3-5 days... again no communication and it has been since Sept 11, 2018 (8 days). At this point I have no faith in the company's services and am looking elsewhere for coverage. "Good Sam" turned out to be "Bad Sam".

I get a cancellation letter in August when my membership was good until December of 2018. When I called regarding the cancellation I ended up asking to talk to a supervisor because the person on the phone said that he COULD NOT TELL ME why I was cancelled, it was above his paygrade. The supervisor told me that I had used them 4 times in a year and they did not want me to be able to use them ANYMORE. They said they had the right to cancel someone at anytime for no reason at all and that there was nothing I could do and it is what it is... ** SO FRUSTRATING. YOU PAY FOR A SERVICE AND ACTUALLY USE THE SERVICE YOU PAY FOR AND THEY SAY NOOO. Basically, pay for a service and don't use it will make them happy. I will NEVER recommend Good Sam Roadside Assistance to my worst enemy.

We will never recommend Good Sam Roadside to anyone ever again! In fact we will go out of our way to encourage anyone we talk to that they should look elsewhere for roadside assistance! We will tell them that Good Sam is more than happy to take your money, but when it comes to living up to the terms of the agreement and taking care of you in your time of need, they are a complete and utter failure. Here’s why we feel this way:

Updated on 12/03/2018: I have been attempting to settle this matter with Good Sam Roadside Assistance for 5 months. Good Sam contacted a company by the name of Certified Towing in Live Oak Fl. to tow the motorhome to the repair shop. My motorhome was damaged when they got the wrecker boom stuck under the motorhome and used the leveling jacks to try to get the boom out from under the motorhome. Good Sam turned the complaint over Allstate roadside assistance. Peter ** of Allstate called me a number of times and decided that the damage was not caused by the tow company, without even having coming out to look at the damage. Also a very rude person and hung up on me twice when I disagreed with him.

On 9-10-18 we blew a bearing on our 22ft travel trailer while traveling the Western Kentucky Parkway. Myself and my partner have been Good Sam Roadside members since 1995. Called them for a tow of my trailer since I was 15 miles from next exit knowing if I tried to limp there I could do extensive damage. 1st call just got my name, member # and phone # and said dispatcher would call back. Called them back 45 min. later and got a dispatcher. Explained my situation and all seemed to be going well until the following question. "Is your vehicle more than 5 feet from the white line on the side of the road?" I told him we were about 2-3 feet and couldn't go further because of a ditch.

Vehicle needed a jump. Called Good Sam's Roadside Assistance. They sent out a tow company, driver reversed polarity from his jump box to my battery - BLOWING OUT TWO COMPUTERS. Cost me over $2000. Good Sam's is taking NO responsibility to resolve this issue, stating that the damage could not have been caused by the two truck company THEY SENT OUT!!! Those I spoke with at the "claims resolution" department were extremely rude - not willing to help - the last one refused to give me a name and number to his supervisor. Have reached out to the Corporate Office to see if they can assist.

In the last 4 years, my rv had 2 flat tires & one dead battery. My husband's car left him sit once. That's 4 usages in 4 years. Today I found out they dropped us. Typical insurance...great until you actually use it.

On September 1st my 30' Class C had a blow out on the rear driver side tire while en route to the Pocono Mountains in PA. The tire came apart and damaged the wheel well along with one of the storage compartments. I was able to pull on to shoulder of the busy highway, but didn't have any room to spare. There was very little space separating us from the high-speed traffic flow. I called Good Sam Roadside Assistance and explained the situation. The Customer Service Representative (CSR) asked if we were in a safe location (I said no), told me she would get someone onsite and text me the specifics. I immediately received a text, but it just stated that a GS CSR was working on my issue.

For some unknown reason that nobody could tell me my membership was cancelled. I talked to 3 people there including a supervisor so far and it is still a mystery. They keep telling me to call back and speak with some other department to find out why. At this point I don't care why anymore, I've already gone back to AAA where I know my limits of 5 uses per year. At the most we have used the service for 2 tows and I think 1 locksmith in the past year. They also claim to have sent a letter explaining why it was cancelled but I never received that letter, big surprise.

We broke down just before 10 am. The brakes failed in our class C motorhome. We were able to pull into a gas station. I called Good Sam for a tow truck to be towed. There was no garages open due to it being Labor Day Monday. So they wanted to tow us to a campground. Now that is not helpful. The motorhome is at a campground and we would still be stuck. We were 80 miles from home in the same state and Good Sam would not cover any part of the tow. It was very difficult to find someone to tow on a holiday. I had asked to speak with a manager and never got a call back till 4:50 pm. So they left us with no help for 7 hours on 95 degree day with my elderly mother, my 8 year old daughter and two cats. The tow cost 802 dollars and they will not reimburse us any of it. Will not renew membership. Terrible customer service.

August 2018 started out on a camping trip towing are 34-foot fifth wheel to Truckee California. We arrived at the campground and set everything up. The next day we Decided to take a ride to town of Truckee California. Husband realize transmission was stuck in fourth gear and would not shift out of fourth. Called Good Sam Roadside Assistance asked them if they could tow the truck home and the fifth wheel. Was told they would tow truck 38 miles to Reno Nevada. They could also tow the fifth wheel to Reno Nevada. Asked why they could not tow the truck and trailer home. Was told they only tow to the nearest dealer. Would be our responsibility to find a place to stay or to park the fifth wheel to live in. How the truck is being repaired. If the truck could not be repaired it was our responsibility to find a way to get the fifth wheel home and for us to get home.

I called roadside assistance to request a lockout service. I started calling at 9 p.m. I finally got someone to respond at 10 a.m. Then I scheduled the service tech to meet me out there at 3:30. Then the roadside assistant dispatch sent me a message saying they would be there between 1:30 and 2:08. I called them back and said I had agreed at 3:30 so please change it, they informed me that they had to cancel the service and I had to start over. I am going to cancel Good Sam insurance and go back to my old insurance. The last person I talk to you was fantastic. He knew what he was doing and took care of the situation. The only thing good about it was he was nice and took care of me after 16 hours.

After being a member of this service for a few years Good Sam decided to end my membership. Why you may ask? Go figure! They cancel my membership because I used it a few time for the reasons they are a service "ROADSIDE ASSISTANCE". Why pay for a service you are not allowed to use? Go to a restaurant, look through the menu, order a burger, pay the waiter, go home. What is missing? You never got your burger. That is what Good Sam wants you to do; go home without the burger. Stay away if you plan to use the service when you need it.

I nearly never write a review but this one is necessary for others to make a informed decision whether or not to go with this company. I have chosen to go with good Sam because they offered a better price than Triple A nevertheless because of some unfortunate events I have had to use the roadside service. Obviously I do not sit around looking for reasons to call the roadside assistance program however, apparently I should not decide to call my roadside assistance when an emergency arises. I will say that they have no problem having anyone as a customer, nevertheless, do not bother to call them In an emergency, because they will cancel you at their discretion. I'm sure they love those people who continue to pay them the monthly fee and never called them however I am not the one and I'm sure there are other people who have been dropped by this Company.

Complete breach of contract same as other reviewers on this page. I purchased Platinum Plus Tire protection and was left on the side of the road in South Carolina 4 hours with nothing but excuses despite the fact my contract says my vehicle would be towed. All the run-around I got from Good Sam was that they couldn't tow my class A RV and could not help me. I told them multiple times we are unsafe. They didn't care. This business is such a racket. Stay away.

Blowout rear tire, piece of angle iron jammed between duals. Called Good Sam, was told they would send out mobile mechanic, to wrap up shredded wiring! and a change tire. Would cost us for the labour and the return trip to his location. No one showed. After 1 hr. called again, still looking for mechanic, after 2 hrs. told that computer was down and could not do anything! This Company has only one computer?? Was told to try and get angle iron out and drive to nearest town for assistance. Refused to send a tow truck. What kind of service is this? They just left us sitting there and told us to call back and let them know how we made out. So I pay for a membership and all they do is make a telephone call. I can do that myself. TOTAL LACK OF SERVICE - DEPLORABLE.

We were travelling in a 33 foot Beaver Patriot Motor Home when one of the radius rods that hold the back axle straight failed when the mount at the chassis failed. Fortunately we were only going about 20 MPH when it happened and we were able to drift off to the side of the road. The coach could not be moved as the back wheels were out of alignment and pressed against the wheel wells.

I was 960 miles from home I called GS for help. I had a engine problem. They said they would call me back ASAP with an hourly rate from a mobile mechanic... I did not get a call back at all. I will be canceling my membership. I am very disappointed in Good Sam.

I recently had a breakdown with my 2016 Thor class a motorhome. Using my Good Sam's Club Roadside assistance, I end up going to Camping World of Minnesota for repairs. Camping World of Madison Wisconsin is where I bought my motorhome and the Good Sam's Club Warranty. The Minnesota branch fixed my motorhome the next day. Camping World told me I had to pay them my bill of $1000.00 and send in the paperwork and receipt to Good Sam's Club for reimbursement. After calling Good Sam's to find out where I had to send the paperwork. I was told I did not get pre-approved for repairs and would not get reimbursed.

An error on my part caused my travel trailer to become lodged at an angle under the corner eave of my home. I could not move forward or backwards without causing further damage. I called Good Sam towing assistance and explained the situation. I was placed on hold while the call center operator checked with her supervisor. When she returned, she told me they could not help. Since my RV was in my driveway, it was considered a "convenience", not a disablement. I called later to cancel my membership.

While traveling home in our RV, had a flat tire in San Dimas, Calif. Called Good Sam and gave them all the information. Was put on hold for excessive amount of time, then told they couldn’t find my location. Repeated info and put on hold for another long period, they finally told me they found someone, but it would be about 1 1/2 hours and I’d have to pay $220 since they only would pay $100 and something. Told the person that was crazy and I’d do it myself. A friend was with me and called AAA and they were there in 30 minutes!!! And no extra charge, so I’ll be switching to them after 7 years as a member of Good Sam Roadside Assistance!!!

We have been contacted, and GSs response has been extremely good. It's hard to get, train and keep good employees and sometimes bad things happen. All of our complaints have been addressed to our satisfaction and more. Also, GS seems to be highly interested in not letting our experience happen to anyone else.

Been a member for 8 years. First use was in 2015. Car broke down and took 3 hours (this was in a city with lots of tow companies) because the one guy they were contracted with was in another town. Then, I was told they could tow my brand new VW Diesel to a small, unqualified service shop 2 miles away. My VW dealer was 6 miles away. They charged me for the two extra miles. Since then we haven't used it until this year and we had an extraordinary summer. A flat, then a dead battery on one car, then two separate tow jobs on another car for a ECU problem. Now, their service was very good on all four these occasions. But, three weeks later I get a letter stating they are canceling my policy because we used it too much. We've used it 5 or 6 times in 8 years. That is unbelievable. I will never do business with this company again.

I’ve been a platinum member for 9 years and today I got a flat tire. When I called them, they dispatched me a tow truck, 45 mins go by, no one comes. I call them and they tell me the tow truck cancelled on them and will have to find another tow truck company. Then I wait for another 45 mins now in this crazy heat and can’t rely on Good Sam to get me off the road. They can’t be trusted. Then they tell me it’s going to cost $22.90 to take my car 4 miles to an America’s Tire center. I guess my tire company is not an approved vendor for them because they want me to use Firestone because they get a kickback or commission to go there. This is ridiculous. Don’t use this company. Go with Triple AAA. I used to be with them and never had these issues.

Was stranded with a flat tire for 23 hrs, and received every lie you have heard. Stranded with a blow out on a 2 lane narrow road for. Had to call my back RV towing service to be towed 40 ft. RV on a 2 lane narrow road isn't any fun. Had to pay $200 bucks extra to get towed, Good Sam claims in their policy to send a tire or tow to nearest service. Big lie. You can reference this by Steve ** #**... at Good Sam, not enough room to tell all the excuses and what went on.

We are a family of three drivers and bought a 3 yr Platinum roadside assistance membership. We just had our membership cancelled due to what they consider overuse. We had an unusual year with our cars. Each needing to use the service twice (flats, dead batteries, etc), all typical roadside assistance issues. In 40 yrs of driving we have rarely used roadside assistance. When I called to inquire about the cancellation I was told we are costing them too much - no discussion just tough luck. They gave us 10 days to get new coverage from the time the cancellation letter was dated, we were already past the date by the time the letter arrived. The last time we used the service we called at 7:30 am, they arrive at 10:43.

I am a disable veteran on a very limited budget, I bought the Platinum RV service to assist when things go wrong with our RV because it seems to cover a lot and seems worth it on paper. That is until you need to use it. So I had my rv parked in front of my home when it wouldn't start. I called Good Sam and asked for a tow to a garage. They said they can only send a mechanic first. So I agreed. He showed up. Tried to jump start it which it wouldn't do. The only thing it did was smoke from the battery and he proceeds to tell me both of my batteries where dead anyway and I need two new ones to start my rv. So I bought two new batteries. As I put them in the wrench hit the pos and negative and shorted out the computer and possibly more. I call again and explain what is happening and request a tow and they again said the same thing that they would have send out a mechanic.

We ran out of fuel in the town of Lucerne Ca. The town had lost power. All the fuel stations were shut down. Called to get enough fuel to get 2o miles to no avail of the people that were on the phone from the roadside assistance of Good Sam. Have been a member for 20+ yrs. Will look for new provider for the coming year. Just when we needed help all they said was no provider in area and we were on our own. Good luck Good Sam. Truman very burnt and bummed **.

This is in addition to the review I left last night. After many phone calls to Good Sam to rectify the bad situation we were in, I escalated it by sending an email to management. This was the best thing to do. Within an hour we had received a message back followed by phone calls. It seems a few employees did not have full understanding of their policies and instead of asking for clarification, they were adamant. The manager just called me again today to check on our progress and was apologetic. I fully believe this will be a learning experience for all and training will be given to make the process smoother. It has been a difficult 24 hours but Mary was absolutely wonderful and I do have faith that this will make them all better. I won't give five stars as I am rating last night's chaos and today's resolution together. Let's hope this makes a change.

Not as advertised, BEWARE of the Towing policy. Their system said they could only tow my Prius on a Saturday for free to was a RV and body shop. If I wanted it to go to my Toyota Dealer it was going to cost me $4 a mile (over $150). I asked if they were to pull it to their approved garage and he does not work on Hybrids if I could then get it towed again and was told no. I have been a customer for 13 years and have only used them for jumps, flats and lockouts that I could count on one hand. What good does the service do me for Towing it to a glorified body shop.

Called Good Sam at 7:03 pm to be held on phone forever listening to music. Finally ordered a lockout fix with them. They kept texting that service people would be out by 9:08. At 9:42 I called the number that was left by a text to find out their truck was broke at their shop and that they cancelled 2 hours prior. Somebody is lying! Called back to Good Sam to reschedule for in the morning. They were not accommodating at first and I continued to rant about their timeline tonight. 8:00 am was scheduled. It is now 9:27 am. Guess what—nobody yet. I will not use this company again. Poor service follow through. Glad my animals were not in vehicle or grandchild!!!

Pulled off freeway with flat tire on 5th wheel trailer at a truck stop. Called Good Sam Roadside Assistance, had to leave name and phone number for a call to be relayed to someone in our area. After 20 minutes no call, it took 40 min. for a return call, was told it would be 45 minutes for person to arrive to change tire. This wasn't acceptable so went into restaurant to use phone book to call Les Schwab tire store. They had a truck completing a job in the area, would be there in less than 10 min. changed the tire in less than 5 min and we were back on the road, no charge. Save your money, Good Sam Roadside Assistance is useless!

Good Sam is beyond horrible. I have wasted several hours today trying to set up a very simple flat tire repair at my home. I got disconnected three times before reaching any live people, have sat on hold cumulatively over an hour. The last rep promised everything was in the computer with Company X which I've already coordinated with redirections to my hard-to-find location. Now Heather says they have to use a different company and I'm on another hold 10 minutes and counting. This is NOT rocket science! Anyone by the side of a highway in an accident or breakdown would be livid at such inexcusable non-service. Shame on you, Good Sam!

If you use their trip planning software, you'd better print out a copy of your trip before you exit, because it probably won't be there the next time you log on. I've repeatedly lose past and current trips and when I call Good Sam to see what is going on, the operator simply puts me on hold and I'm back in the call waiting line. After a couple of those round trips, when I get to speak with an operator, I'm told "we're having trouble with the website." This response is the same one I've gotten multiple times over the past two years.

We have been a member of Good Sams since 2002, and we also have RV roadside assistance, I called at 11:54 for roadside assistance and spoke with Caitlyn **. She submitted the call at 12:21, she stated she would sent me a text of the company and time they would be here. I never received the text. I attempted to contact roadside assistance the call would drop off. I was able to talk with KJ emp# **. She put me on hold for 17 minutes no one came back on the line. Then I called the number from the internet and spoke with Antawanett. She was the person who was able to tell my what time the call went to Allstate and the company who was called to change my tire.

For many years I paid high price for Platinum towing service for my Truck and RV. Each year they assured me it would cover full towing regardless of miles to a repair facility. I broke down today in the middle of nowhere in AZ towing my RV from Florida. They told me they will tow 10 miles of 150 miles to Flagstaff where nearest transmission ship is. And I was on the phone a long time with constant hold. I am Extremely upset and will file many complaint on this company. I will go back to AAA. I Never had this much problem with AAA.

My complaint has nothing on some of The other poor folks' bad experiences, but had RV insurance from / thru Good Sam at purchase of RV in 2014. Received letter from Nationwide the company Good Sam uses that policy being cancelled not renewed as of 8/9/2018. Called and spoke to Ian ** at Good Sam on 7/2. He told me he would scout out a policy for me and get right back and or email it to me. Nothing. On 7/5, I left him a message asking if he found anything cause not heard back from him, pls call, left my number again. No response.

Our RV needed towing on 4/2/18. The fan clutch went out we have the Good Sam Roadside Service & Warranty. Good Sam would only tow our $100,000 RV to their nearest mechanic which our RV is sitting on the side of the road in a field with absolutely no fence, No shop, No mechanic nowhere in sight. We complain to Good Sam on where they had our RV towed. We were told they would only tow it to the nearest mechanic and if we didn't like it where it was at it would be up to us to pay for the tow. Today is now 7/3/18 and our RV is still in the same spot. The mechanic who is working on the RV is DW Trucking Service in Victoria TX. DW has came up with every excuse he could about not finding a fan clutch.

Basically, just as others have said, the service is a scam. When you sign up you’re led to believe Service anytime day or night. After my first breakdown when the only option offered was towing, I began to realize this is not roadside assistance, rather this is roadside towing. We were never offered any real assistance only that they could tell us to the nearest O’Reilly or Firestone or some other fly by night repair Center. My most recent experience was with an agent when my truck broke down and I escalated to a “supervisor” named Rodney. This person was absolutely unprofessional in a very assuming way and extremely cocky knowing that when people are in trouble and desperate they most likely take Whatever they are given.

We had a breakdown on I5 south with a travel trailer here in Oregon. Breakdowns happen and we hope that when we have a service by Good Sam Roadside Assistance we would be taking care of. After talking to the initial dispatcher they determine that we need to be towed, no kidding. But they want to do tourist to some fly by night repair shop, I said no. I would call him back with a better selection. Once I called back it took the dispatcher over 30 minutes to find our location. We finally settled on one location, get the repairs done and back on the road. Guess what broken down again. This time we set up a time to be picked up in the morning as we need to find a place to stay for the night in the morn, get the repairs done and back on the road.

About a year ago, we had a breakdown at the GA/SC border on I-95. The closest tow truck was approx 80 miles away so we had to pay 1 way of that. Our truck was never towed (they went to get coolant for the radiator) and it still cost us over $400.00. TODAY, I am waiting for a two truck for my 4-Runner and ask to be taken to my mechanic approx 5 miles away. Their answer is they take to closest place (1 mile) so again I am paying $60 for a simple tow. Called over an hour ago - no one could tell me how long it would take and only that she was, "Sorry I was having a bad day." Will never renew this membership; it's worthless.

After reading the other reviews I consider myself lucky because I was placing my service call from home not the side of the highway! Their agents are disagreeable and seem to be working from their trailers by the noise in the background. Very unprofessional demeanors. I called for a jumpstart on my conversion schoolie and was immediately questioned about bathroom and kitchen. They said they would decide what service was appropriate and if it was unsuccessful then too bad, the incident only got one response even if it doesn’t work. When they could not get out of service that way they said it had been sitting too long (parked over the winter like many motorhomes).

Had a tire blowout on i44 (turnpike) in Oklahoma. After a long conversation providing my information I was told Good Sam could not assist me to get help changing a tire. The person on the phone gave me phone number for help on the turnpike. Number ended up be a useless unattended number with no voicemail. I was told to call 911 if I was in a dangerous situation for help. The money I spent was a waste. Left to fend for myself. Cancelled my AAA account when I got Good Sam. Big mistake, don't waste your money dealing with uninformed people.

I purchased a Good Sam Membership in 5-17 paid through 5-19. I received a letter in the mail on 5-8-18 stating that my membership has been canceled. The letter stated "We make assumptions pertaining to the average costs associated with individual memberships and from time to time memberships are canceled where individual membership costs significantly exceed those averages. Unfortunately, your membership utilization falls outside our normal guidelines and as such we have reluctantly canceled your membership." I would not recommend getting Good Sam if there is a chance you might use them. It is fine for them to take your money but not fine for you to use their services. Pay a little more and get AAA. They are much more reliable.

I purchased my plan 3 months ago. This week my campervan broke down 1200 miles from home, in Marion Illinois. I called for assistance and my call was answered promptly by a delightful lady named Tracy. She was friendly, sympathetic and professional. Since it was late Friday afternoon, I asked if I could just be towed to a nearby campground. She called and made a reservation for me at Marion RV Park. She called a mechanic and got me an appointment there for Monday morning. As it turned out, I needed a new engine on my 1984 van. The campground manager, Julie, was wonderful, and the local mechanic shop that she recommended was the same one that Tracy had already gotten me an appointment with. My first experience with Good Sam Roadside Assistance was 100% positive!

Purchased a brand new Outdoors RV 20RD with 1 year Good Sam Roadside Assistance. One week old, first trip out and the wheel bearing disintegrated and destroyed the axle. Good SAM could not find anyone within 150 miles of us that could tow a travel trailer because it was "too long" (24 feet). We were 80 miles from the Denver metro area. Spent two days stranded and finally had to start calling tow companies on our own. Had the trailer towed home to Denver. Spend the next three days trying to get Good Sam to tow it from our house to the dealer (5 miles). Now they refused to tow it as it was new and should be "covered under warranty". Had to again get our own towing company. Good Sam is worthless.

We have been Good Sam members for six years. Roadside assistance, regular membership, even extended warranty coverage on our RV. Recently had a dead battery and called them for a jump start. They sent a kid out with one of those pre-charged battery jump devices. It would not turn the motor over, I am assuming due to being undercharged. I asked him more than once if he was sure it had been charged up before coming out to which he said it had been. Called up the lady in dispatch, explained situation to her, she said, "Sorry you have used your one occurrence call for the day," and hung up.

This company has you sign up for their service and pay for it, however according to them. If you use service too much and they don't get their money enough you get dropped and bad name. I think this company should be shut down and have action taken against them for treating consumers so poorly. They want their money but they don't want to serve you. Any amount is too much for them. I will not accept them doing this. Other's should file to have them shut down. They are very disreputable company and have very poor business tactics. I'm not the only who had complained.

Have been a member in good standing for 10 years. Had a flat yesterday on our RV. Pulled out my Good Sam card and called. They said my membership had expired but my card show valid thru 12/13/2018. I got bounced around between dispatchers/membership/membership supervisor. Supervisor says they send out the cards at renewal time with the bill. Apparently my wife saw the cards but didn’t read the bill and we thought we were covered. It was obvious that I was not the first to do this. So I said, "No problem, I’ll pay my premium." She told me it would take 48 hours to make me active and I would have to pay for the service call.

They left me sitting on the side of the highway for hours. I called to check on my status and they never made arragements with tow company. I was upset. I was left outside in freezing temperatures and went off on employee they canceled their services. They don't give a ** about the safety of their customers.

We had a flat tire on our camper, they ordered a service truck from Kentucky (at least 2 hours away). After not hearing anything for about 4 hours, we called, they said the service truck couldn't find the location so went back home. They ordered service again, this time from Columbus OH, same thing. So the next day, they tried a third time, 23 hours later, our tire was finally changed. No excuse for not showing up and not calling. I canceled them. I added camper to my AAA for $16!

So been a member for 14 years and I had 2 of my kids at college request a lockout assistance and then they cancelled my membership! Said our membership costs exceed the average membership costs!! What a bunch of morons... 14 years of paying dues and they have the nerve to cancel me for 2 service calls? STAY AWAY from this company.

My assessment of GSRA. Incompetent, but 1 star for honesty. On call for information, they couldn't point me to brochures, but I did find after 7 more clicks. Honesty star earned because they told me they continually review members and cancel them based on their own evaluation. With GSRA there is no set # of service calls. With AAA you get a specified number of service calls (depends on your membership level), and they may not renew you, but they don't cancel at any time based on criteria that isn't published and totally at their discretion. I can understand how expensive their reimbursement costs are, and when you weigh against the low fee, you are money ahead if you get one useful tow from them on a motorhome or RV. So, not bad, if they could only be relied on to provide even one tow.

I have a membership from Good Sam Roadside Assistance and called for a help today to boost my car battery as it drained off. They told me that they will take 45 to 50 minutes to reach my location. I waited in the cold weather thinking that they will come at the time confirmed by them. They did not reach my location even after 2 hours waiting outside in cold shivering weather. After repeated attempts with customer service, finally!!! They reached my place. Very poor service and long wait time to reach the customer care. I never recommend anyone for this worst service.

The advertising would have you believe that they will eliminate the risk of a big repair bill ruining your trip. Two experiences showed me otherwise. Two years ago my 2008 Ford F350 diesel developed an ominous knock in Austin, TX. Ford diagnosed it as piston slap and said I needed a new engine. The risk of driving was a catastrophic failure like a broken piston rod. Good Sam balked at the $20,000 estimated cost, delayed the work for weeks requiring an oil analysis, my service records, and an inspection by an independent adjuster.

I was with AAA for 6-7 years. Went to camping world, they talked me into Good Sam membership and now I am paying for that big mistake. I needed roadside assistance today, tried calling several times because the line kept dropping, automated service hanging up on me. I finally got through to customer service, told them I've been trying to get through, they put me on hold and by this time I was tired of waiting. So I decided to call AAA and renew my membership with them. They're on their way now to tow my car. Lesson learned, Good Sam is inept, incompetent, and unreliable... thank goodness AAA is there for me.

Left lights on, battery died. It was 6 pm in a small city. Waited 2 hrs for help, finally called Good Sam back for an update and they said they tried to call me to say they COULD NOT help me. To find my own provider and 'get reimbursed later?

I was on an early morning drive to an airport 85 miles away for a business trip. I had non-refundable round trip tickets. My left front wheel broke off. I only had time to call the towing company and a cab. As it was I only made the flight with 12 minutes to spare. I also had to rent a car to get back that evening. Good Sam only paid the towing and refused to pay the taxi and rental. They said it had to be a two vehicle accident to be qualified for trip interruption. Be aware that this is also the case with AAA.

Ok… I want to be clear… At first glance this sounds like a great deal for the traveler... And until you use it… All is great right? Wrong. A few months back I had a claim request for road side service. Nothing but double talk and transfer and transfer and lies. Told them I wanted my monies back. Said they would look into it... A few days I get this message on my email… Saying, “Ugh... Ugh... Sir... I listened to the recording and our people did a fine job.”

On Oct. 7, 2017. As a female, I was traveling with my daughter in my motorhome from Wisconsin to Texas. I had a blowout. Pulled over to a safe area in the small town near Brinkley, Ar. Called GS Roadside Assistance. They were courteous. Stated it would be 1-2 hours. Ok. Told me I had to have both tires replaced since it was on the passenger side (a doubly). Didn’t have a spare. Cost me $933 for 2 Tire replacements. They put on 2 Goodyear (I didn’t specify but gave them my RV tire #s) and they put 3 year warranties, that I didn’t ask for. I asked what was GS paying for? = The trip there. It took the guy 1 hour to get there and 30 minutes to put it on. - for $933! I feel this is taking advantage of & I can do much better on my own. (Recently got a tire from Amazon, sent to me, guy put it on for $40. = total $140 at a park site.)

My wife and I were on a journey and our Motorhome a 1991 Georgie boy 34' broke down. Go figure right but we had never made a long trip in her so we did not know about roadside assist but for Christmas my mother got us this Good Sam thing. Threw it in the glove box and on our way. Two days into the trip we are now stuck 70 miles away from where we were going. Got the paper out. As it was so new we did not have a card called GS and they were all over this. They called us 6-7 times got us a tow 7 miles from where we broke down and they were going to tow it there for repair.

I was in Florida. The camper door locked as my wife walked with both sets of keys in the camper. We were locked out!! Called Good Sam, they got me a locksmith and we got charged 85 dollars for about 2 minutes of work. Good Sam paid nothing!! I got Good Sam when I got the camper. They said how good it was and we would be covered for 5 years. Camping World made money off of us so buyer be aware. Both rip-off.

While I had good service with being towed and tire fixed. I had very bad luck on my truck, had mechanical problems 2 times and towed to local repair shops, and 3 flat tires on a trip across the country. Good Sam just informed me that they are cancelling my contract with them for roadside assistance, I purchased the service for this for peace of mind while traveling the country. I purchased a 3 year contract and now they are going to prorate the refund. I need the service as I will be traveling for the next several years. Good Sam is only interested in making money not servicing the traveling community. Nowhere on the application that I saw they can cancel the contract for any reason. Only after they have your money do they send a for program guide that mentions this.

I am currently sitting on the side of the road with a flat tire. I called Good Sam 3 and half hours ago. I'm here alone on a busy highway. I waited so long for help that I decided to pay for a tow. First, Good Sam dispatched me to a company in Iowa. I'm in Pennsylvania. Then, when they changed my location, I was told it would be at least another 2 hours and 45 minutes before I got help. I decided to call Goodyear instead. I was crying so hard that the poor woman at Goodyear offered to call 911. This is the service I pay a premium for? When the tow driver from Good Sam finally called me, he told me that they had called him 45 minutes prior. They waited 2 hours to call for help. We will not renew. In fact, I'm reaching out to anyone I can in regards to getting the remaining 2 years we paid for refunded.

Good Sam Roadside Assistance states in their member benefit brochure that it "pays 100% of the towing fees for the delivery of the vehicle to the nearest professional service center capable and willing to repair the vehicle". I filed a claim for $1,250.00 on 7/28/17 for towing my 40' motorhome from Kerens, TX to Tyler, TX. - a distance of approximately 50 miles.

We were on our way to Jacksonville NC from our home in MD. About 110 miles from our destination, a tire blew on our utility trailer, at about 9:00 PM. Like many others, it took talking to at least 5 different people at Good Sam, and having to repeat the same information each time. Was finally told by a call back from them at 1:00 AM that no one could be located to send a tow truck for our utility trailer till about 10:00 Am. I told them that was not an option. We were only 3 miles from the next exit, an off-duty State Police officer stopped to assist us while waiting. Was very kind, gave us some water for our dog, and offered to take one of us to get some food at a local carryout.

Consumers beware of Good Sam for any roadside assistance protection. After a 3+ hour standoff trying to resolve a flat tire during September 2017. After giving my information, I was told a confirmation text would be sent, didn't happen. After 90 min, I called again to confirm my roadside assistance request then told it was cancelled. Roadside truck arrives within 2 hours & tells me my spare can't be removed from under vehicle, then left. I called Good Sam 2 additional times to mention what the previous roadside guy did, the representative didn't care, then stated the 1st attempt to replace my flat tire exceeded my limit of services per day & any tows now are 100% my responsibility. This was my 1st roadside call during my 11 months with company.

Signed up with Good Sam Roadside Assistance. We were on a trip from California to Iowa. We had stopped in Jean Nevada for lunch and when we came back we noticed that the plug from the tow dolly to the coach was laying on the ground and the right side prong was destroyed. So we had no brake lights or turn signals from the coach to the dolly. Called GSRA after over 2 hours on the phone we were told a technician would be dispatched within 2 hours to help fix our problem. The cost was 175.00 for the tech to come out labor was 175.00 the parts would be extra once he determined what was needed and we would have to pay an additional 175.00 for the techs return fee. We were 10 miles from Las Vegas. Why would we have to pay 175.00 for the tech to drive home ridiculous. I felt like we were being gouged for the most money they could get. 175 for this 175 for that "Really".

My wife and I were traveling through Oregon this Sept and had a Alternator fail on our Ford F-250 Diesel while pulling our 28-foot camping trailer. We were stranded and called for assistance on our fairly new Good Sam Road Side Assistance club membership. The call was very unhelpful and was routed through several operators who wanted the same info which I had provided several time already. Then they ask for a return number of the phone I was calling on so they could call me back with service info. The call never came. I finally after more than an hour called them back to cancel. We received some help from a good samaritan, moved the truck and trailer off the road and then used a Taxi to make it to a parts house and purchased a new alternator and installed it myself.

I do not write reviews, but saw so many bad reviews of Good Sam that I felt it necessary to say my experience. Last year my husband I needed to get away after his surgery so about 9 pm we headed to get our trailer over in Newport Beach CA but when we got there the tire was flat in back. So called AAA and they said they'd be there in 40 minutes. They always say 30 then it turns into hours. Well this wasn't just hours. They said it would be 2 AM when they could come out. Well I thought let me call Sam and they blew me away. Within 15 minutes they were there. Fixed the tire, gave the man a $10 tip and we were on our way. I was amazed at the response. No complaints here.

We signed up for 3 years of service a year and a half ago, so we are about half way through our contract. Just received a letter from their claims department telling us that they no longer want our business because we actually used their services 3 times and it wasn't even for our motorhome. When you breakdown on the highway, the last thing you think about is if I'm using my prepaid service too much??? And all of these tows were within the coverage distance. We left AAA because they could not provide towing service for our motorhome, so according to the Good Sam Policy, you need AAA for your cars and Good Sam for your motorhome... Am I reading that right? If you are as confused as me, check out the letter that I received from them. Customer satisfaction at its finest.

Do not ever get a Towing Policy with Good Sam! Just last night at around 10 pm, my $150,000 custom Car broke down in a bad area around Hollywood. I called my Good Sam Roadside Assistance hotline, where I was explained that my car will only be towed for 1 mile to the nearest service station any additional mileage would be charged extra at a high price. I explained to the dispatch, one, that there is no service station open at that time and my car would be left out in the open subject to vandalism or theft, and two, even if a service station would be open they could not fix my car since it is an exotic custom version and needed be towed to a custom shop of my choosing or to my residence for safekeeping.

My wife and I have three granddaughters in Michigan and we travel from North East Texas to Michigan each year. Sometimes we travel twice a year or more. We had debated keeping Good Sam Roadside Assistance because of the bad reviews. Our premium was still paid for this trip and was to expire soon. The lifter pump went out on my Dodge diesel on I-30 between Arkadelphia and Hope, Ark. About three hours later Good Sam towed me to Texarkana, Tx at a cost of approx. $650. The tow truck driver referred me to a diesel shop that worked on their tow trucks and took my truck there instead of a dealership. We stayed two nights at a motel but my truck was ready the next day. I have a big thumbs up for Good Sam, the tow truck driver and the shop that repaired my truck.

Your three ring circus did not impress me. A flat tire on a trailer should not be a 17 hour overnight wait on a dangerously busy 2 lane Hwy. Also, after speaking with 9 or 10 of your people I was given erroneous information and was told a "20.5 x 8 -10 trailer tire was not a size" repeatedly for what seemed like 10 - 15 minutes each. At minimum I spoke with 3 persons, each one giving me that same misinformation! Even your expert tire person said "There is no such size, can you go to the tire and read the big numbers and letters written on it." This was said in a rather pompous manner. He did apologize after he checked a reference and discovered that it was, indeed, a size. He then put us on hold for quite some time and returned to state that he could not find anyone with that tire. Alternatively, he arranged to get it towed on a flat deck to my home. He also told us that the towing company would be calling shortly and that they had all the details.

I signed up today ONLINE for Good Sam Roadside Rescue Platinum Program. There was a special rate for new members of $59.95. After completing the signup process and entering my credit card info I was surprised to see the confirmation page did not give me a confirmation # or receipt for my purchase. It only said "Your Good Sam Roadside Assistance benefits becomes active 24-48 hours after approval of payment. Your membership kit will arrive in 3-4 weeks."

We have been a Good Sam's customer since 2010 and this was our first call. We had a blown tire, a bad spare, and possibly faulty breaks on the side of the highway in Valdosta, Georgia on the Saturday of July 4th. We also had poor cell reception. Rather than sending a service person out to help us since we were in a danger location, I had to call back three times and was argued with each time over what services we actually needed. Then we were put on hold multiple times for over a half hour each time. It took over 2 hours to even get a call back for a quote on two new tires and then the quote was DOUBLE what the actual service should have cost. Tires that were listed at $95 each, cost us $160 each plus they added a $250 emergency charge.

I had to have our 40FT motorhome towed by Good Sam when the fuel pump failed on I-95 in FL. They had a huge tow truck there within 20 minutes and towed us to the Cummins Dealer 40 miles away, not a nearby diesel shop. I do not write reviews, but saw so many bad reviews of Good Sam that I felt it necessary to say my experience. I also had to get pulled out off soft sand when we sank at a camping spot. Good Sam sent another giant tow truck and pulled us 20 Ft to hard ground. The tow truck operator told me without Good Sam, I was looking at a $800 tow bill! The tow bills are high since the tow truck cost $640,000. Good Sam has been perfect with us, they come quick and fix our problem. I will never be without Good Sam!

We have been Good Sam customers for more than two years. Today, we received a letter in the mail informing us that we had been removed as customers due to the fact that we have used their services too many times. We had to have two separate trucks towed a total four times in the last year due to major transmission issues while camping. Never at any point did a representative of Good Sam alert us to the fact that we were about to reach any kind of service limit, including the one that we spoke to on May 20th to schedule our last tow, who at that time encouraged us to renew our membership! We were stunned when we received the letter today, and are concerned and anxious because we have a camping trip scheduled for Friday and now we are without roadside assistance.

Broke down in our 40" Dutch Star motorhome with loss of power made the last 50 miles doing 20 MPH on the Overseas Hwy to Marathon. We were lucky enough to be able to pull into an RV Park and get a spot. We called GSRA to try to get a tow, we already had a diagnostic service done, and was told it was a fuel injector pump problem. GSRA would only tow us to the closest diesel mechanic which was 7 miles away, if we wanted to go to a certified place we would have to pay the difference at the rate of $10.00 a mile. As it turns out the mechanic they wanted me to use was a boat mechanic working out of his truck and had no place to put our rig, he generally worked out of his truck on boats! He wanted $4000.00 upfront to fix it with no guarantee, ("You bought it" was his exact words) referring to the injector pump.

Traveling Sunday 5/28 and our truck (towing 5th wheel) broke down just outside of Austin, TX. Not too worried as we had GSRA. When we called the only thing they would do for us is tow our truck only to a "safe area" such as a Rest area or a Truck stop. It was 92 degrees out, traveling with 2 dogs and a cat. Without the ability to have air condition, electric, or water sitting in a rest area or truck stop. Didn't offer to put us in a hotel or pay for meals... NOTHING!! How is that considered SAFE???

We were traveling behind camping friends and saw that they had a blowout damaging their RV. Notified them to pull over. They were pulling a 2016 35 ft travel trailer. Tread shredded from tire throwing rubber and parts all over interstate. After pulling over to access that we could continue to next exit they notified GSRA. After my friend held for over 45 minutes she was told they could not find anyone to help us but would keep trying. In the meantime my friend's husband who has had two back surgeries and is 65 years old and my husband who has a heart condition (the reason we carry GSRA) and is 68 years old had to struggle to change the tire. This area is in the hub of truck stops and trucking companies where service is essential.

I recently bought a 2017 Keystone Cougar Camper and they really pushed on the Good Sam Roadside Assistance, they told me it's great to have and that if something happens they'll tow my truck and trailer, take care of my pets and get us home. Well I called today because I needed to take my trailer to the dealership for a warranty issue and my transmission went out on my truck. Because the trailer was in a safe location all they would do is tow the truck to get repaired. Not tow the trailer, not give me a ride home or take care of my animals. So I was stranded with no hot water in my trailer, no truck, 2 cats, a dog and a very upset girlfriend. Good thing I have AAA gold because they were happy to help. Yeah AAA is $100 a year but I would not tow my rig without it, they have brought me gas, towed my truck 80 miles home and have always been quick with no questions asked.

Just received new cards and offer to purchase Roadside Assistance at a $ 38.00 discount. Whoopie! Information on brochure, I Quote "It happens every 4 minutes. Every day of every year, Good Sam Club Members are out on the road, often far from help of any kind, and they break down. Then what? We rescue them! When we get the call, we swing into action to get there fast...and get our RV owners back on the road."

This is the third time they cannot perform. 1st was getting a flat tire fixed on my motor home. I got it done a lot faster myself. They called me the next morning to set it up while I had it all set up the evening before and they were on their way when Good Sam Road Assistance called. 2nd was a battery issue. They could not support my problem. Got it taken care of myself. They could not help. Now towing my Corvette. They gave me repair shop about 120 miles away. It's about 150 to the house. I told them to tow it a facility near my house and I will pay the difference. They wanted around $650. The person I was talking to was confused, did not really appear to know how to handle the situation and could not answer some of my questions. Called AAA. They towed it for a lot less. I had 100 free miles of towing and they were on the spot in less than 15 minutes. The Good Sam roadside service is really questionable.

I had a flat tire on my fifth wheel trailer, and called Good Sam Roadside Assistance to have it changed and repaired. If I'd just had them swap out the spare tire, it would have been a free service call. But I was busy, and figured I'd get a reasonable deal if they just took care of it. NOT!! I was billed almost $700 for the service call and one new tire. I checked with the company they sent out, and had I called them direct, my costs would have been $368. Good Sam contracted out the service call, and the sub-contractor nearly doubled the cost to me. Some insurance! Just be very aware that the basics are all you want to use, lest it cost you way more than it should.

For $112 a year you get VERY LITTLE. They don't give you a document that clearly indicates all they pay is the initial fee for whatever company comes out to you. We had a flat tire on our RV in storage. They paid ONLY for the repair company to come out. We had to pay $87 UPFRONT for estimated labor cost to fix the flat tire! This is not what is expected. And there is very little material provided so you can understand what is paid. I'm not sure what they actually pay if you have to be towed. I am guessing the actual towing cost is yours too.

Over a year ago I bought the (Platinum) service for my daughter who was traveling across the US in a camper. Platinum is unlimited towing! While driving through Odessa, Texas. She heard a strange noise, did a responsible thing and pulled over, and called GS. They sent out a tow truck not a flat bed. The driver towed her front up! Her back tire came off and totally wrecked the back fender and back of her camper and bent the wheel. She was held up in a hotel in the middle of nowhere because of it and had to come out of pocket for this expense. She had to go through her insurance company to get relief! Because of their towing company she had to pay a $500 deductible and hotel costs! Good Sam virtually left her homeless. THEN THEY CANCELLED her. I called and complained when they cancelled and you could not speak to any kind of manager or owner or president and were only given an address to write.

I receive a cancellation letter from Good Sam Roadside Assistance stating that my family of 4 membership has been canceled due to my very few claims since 2013. I am shocked! I guess we pay for roadside assistance we are not suppose to use. You wait hours for anyone to come and help just to jump your battery and the customer service is awful. Using AAA for now on! WARNING. DO NOT GET A MEMBERSHIP WITH GOOD SAM. MAJOR RIP OFF!!!

We have been Good Sam members since 2001 and have used Roadside Services for at least 12 years. We have never been dissatisfied with them until yesterday (1/16/2016). The U-joint on our Jeep came off and we were stranded on I-17 19 miles from our house heading to Phoenix in AZ. We called Good Sam to send a tow truck. We waited an hour and a half before Arizona Recovery and Towing got to us. While on the phone with GS, the operator informed us AR&T would be taking our vehicle to a garage in Mayer, AZ. We live in Camp Verde and since I am a mechanic, we wanted them to tow us to our home. The operator said it would cost us another $66.00 and wanted a credit card #. We have never been charged extra to tow our vehicle home, and we have used GS many times.

I have been a Good Sam Platinum Member for about 6 years. On December 30, 2016 Good Sam cancelled me. My wife, Myself and Son are on my membership. All of a sudden they cancelled me. They advised me they cancelled me because I had two dead battery jumpstarts and two small vehicle tows in 2016. I suppose if you use their service they will cancel you. I have maybe used them 7 times in 6 years. So Wrong. Tried to talk to them. Very Disappointed in them. So Wrong.

We just became Good Sam member earlier this year. Sunday 11/20/16 after church our car stalled on I-20 in MS. We called Good Sam for a tow to the only mechanic that was open. GS said it would be a 90-minute wait. We alerted the mechanic that a tow truck would come after 90. He said he had to close soon, but he'd wait. 90 mins later, no one came. We called GS. They gave us the phone # to contact Wolfs towing (WT). We called WT. They said it would be another 20. We told the mechanic of the delay. He was not happy but would wait. 20 later no one came. We called WT again. They let our call go to voice mail. After 2.5 hrs, WT called us and said he had another pickup in Byram, another city, and did not know when he could come to tow ours. We told the mechanic. He said he had to close the shop. We called GS to cancel and told them that WT said they had another pickup in another city before they could come.

We used to have AAA but it seemed expensive, especially to all our college aged kids and my wife. Good Sam was much less expensive and seemed to have better coverage. Plus, you are paying for just the Roadside assistance (who really needs "Trip-tix" anymore?). In the four or so years we have had it, we have used it several times. The time it takes someone to arrive pretty much depends on where you are and the time of day, but in each case we were able to get our vehicle moved to a decent service facility and never had to pay an additional dime.

Recently needed a jump start for wife's car. Called Good Sam Roadside Assistance for help. First of all the response was a recording not a person... "All our operators are busy with other customers, we will be with as soon as possible!!" Well when you're blocking traffic you sure don't want to hear that! When they finally did answer, about 4 minutes later, they asked a long list of questions for information they should have already had. At the end of the long list of questions, they ask me to wait again while they contacted someone to help. After another long wait, they told me that someone would come help in about 45 minutes!! I was 2 blocks from a AAA Texaco station?? I hung up and called the Texaco station. They were there in 5 minutes or less. When I had AAA I never had these kind of frustrations. I am dropping Good Sam today and going back to AAA.

[First: This is the original review I posted on campingworld in June 2016 where I purchased the membership. 4 weeks later campingworld decided to delete ALL reviews and stop the review system, so they can hide any bad experience. It was replaced by Q&A page. This is hilarious. Instead of any help or making their system better, they just deleted all the bad customer reviews. Check out google - it is very very hard to find any REAL customer reviews by people, you only find paid reviews from bloggers, where you are not allowed to comment.]

Sent someone to change two tires that had blown out on our RV. We were stranded out a small town and it took a long time for the person to show up. When he did, he was very proficient in changing the tires. The RV had sustained some damage to the outside and he helped us to fix that also until we could get it professionally looked at. When we were stranded with tire trouble, we called Good Sam and found out our policy had lapsed. However, as soon as we got reinstated, they helped us. Although it took some time, our tires were finally fixed and we were on our way.

Their after hour rates were comparable to other company's rate, while their day time services seemed a bit higher depending on what you needed. Their agent that helped was very polite and helpful and held a conversation with me while He was working and I was just standing there watching. They could have offered a ride to a destination or offered to take you to a rental car location or garage. I had to find my own ride which was a bit of an inconvenience. They have provided assistance to me both during business hours and after business hours. They arrived earlier than they said they would which was a bonus.

I thought it would be much more expensive than it was. It ended up being rather cheap actually. The driver was also especially nice. He ended up being incredibly friendly and comforting. The service overall was just stellar. The lady on the other end of the phone when I called was really, really nice. She took my information and assured me that they would take care of everything. It was a big relief to speak to someone so helpful. It seems like the price was covering everything I needed taken care of. The standard of care I received was above what I was expecting at that point in my adventure. They were not only available, they had my information and were on the way within minutes. They made every effort to get to me as quickly as possible and even apologized for the wait when they got there.

The value was very cheap for what was offered. I was surprised and very happy to realize that. Most companies charge a lot more. I would highly recommend it. Customer support was great. Talked to a nice lady that was very helpful and wanted to make sure all my needs were met. I was happy. All my problems were fixed and I was a very happy customer because of it. There is tons of coverage options, and I was very easily able to find one a coverage that fit me and my family. I was able to pick as much coverage as I needed and as less as I wanted also. Which I felt was great. It was easily available and had no issues about where I lived. I'm glad they were available also because they were the only good company around. While I was looking I saw they were available in most states.

Having it is a great assurance in the back of your mind, but you hope you never needed it. When did, it made me feel less worried about future problems. The employees are all nice. They are all wonderful and I never had a single person treat me badly or made me feel unimportant or not valuable to them as a customer. My coverage gave me peace of mind. My vehicle isn't always as up to par as it should be and being stranded on the road is a horrible feeling but with roadside assistance I don't have to worry if I have a flat tire or lock myself out or run out of gas. This service is available 24/7 and it's a great feeling knowing that there is someone there for you in your worst moment of vehicle failure and a friendly face.