Good Sam Roadside Assistance Reviews

I had AAA for years, and never had issues. I decided to switch companies because my values do not align with what I discovered about AAA’s campaign contributions. I signed up for Good Sam 6 months ago, and tried to use the service for the first time today. Our car is disabled. We were able to make it home, but we need to get it to the mechanic. I worked from home today so I could be available. In total, I was on the phone with a Good Sam dispatcher 4 times today. 6 hours after I first called, I had to cancel the request because the mechanic we were towing to was closing and there is nowhere safe to leave the vehicle after hours.

I call to buy the platinum plan, and the Customer service was unknowledgeable. I ask simple questions about the service. He didn't know that plans of service offer by this company, and ending hanging up the phone.

Horrible!! Wife and grand daughter waited on side of road in Katy, Texas for over two hours on 9/28/26. No one showed up to change the flat tire. Had to obtain alternate service. Had just purchased 3 year policy on 9/25/26. I am canceling the policy. Good Sam will not refund any of the payment. GSRA subcontracted with a company named Ozark who has deplorable reviews.

I called this up. What they sounded was to be good to be true. Unlimited miles. Right. I ask for specialty vehicles. I ask will it be told. Will it cost extra. Got told no. I Mede to get my car to a new place. I got a quote for 550 dollar. So I cancel my membership. It to me a false advertisement. Would not recommend.

I would not recommend this company, for an extended service plan. I was lured by the low price, but as the saying goes, you get what you pay for. Initially I was aware that, there is separate annual membership fee, in addition to the monthly fee. If you’re considering this company, I would strongly recommend checking with your repair shop first. My dealership does accept their coverage, due to reimbursement issues. It’s a terrible feeling, thinking that you're covered and then trying to find somewhere, that will take a chance on your insurance company

They are not a scam, they are cheaper, can a customer service is 100% better than Triple A. They have unlimited towing. Their customer service went above and beyond, helping me get my car towed when I just had a flat tire and I also have them come and jump start my truck before but the towing, they went above and beyond to get my car towed home. I'm better than any other website assistance I've ever had. The prices is way cheaper than anybody else's, and their services so much better. I would recommend them. I do recommend them, all my friends and family they're awesome.

Horrible! Over $1,000 to replace two RV tires on the side of the interstate AND over seven hours to do it! Does the Sam in Good Sam stand for Samaritan? You failed. Unbelievably disgusting. I WILL NEVER RECOMMEND YOUR SERVICES!

My claim for reimbursement denied because I did not call them. There is NO CELL SERVICE in the area, North Yukon Territory, Canada. Had to arrange service locally. Night approaching rapidly, had to get out of roadside or be eaten by bears!

As others are stating, I had purchased the premium package for my Son and DIL. Both work and have unreliable vehicles. My pregnant DIL was stranded on the highway outside of Lexington, KY. I was happy with my customer service rep at that time, assuring coverage and they did take care of her with the dearest tow company. But they did NOT cover the tow. A time prior while stranded, they couldn't get anyone to answer and had to pay for a tow. I had heard good things about Good Sam, but it's an absolute scam. No one will pick up the phone, so I can cancel my automatic renewal.

Although I haven’t had to use Good Sam RA, I’ve been in touch with their Customer Service and have had an exceptional experience with them. A shout out to James B for his prompt and polite response to my query. Top notch!

Run as far away from this company as possible. They’ll leave you stranded for 3 hours on the freeway. They also will charge you for going to your preferred mechanic if it’s more than 10 miles away. They don’t care about how long you’ve been waiting or providing a better service. I highly recommend you go with Triple AAA. They may be a little more expensive but the reliability is what you're paying for. These guys at Good Sam’s just doesn’t have it.

I am a member since April 2024. I never used any of their services. But on September 10, 2025 I tried to login to the website to review my plan. The website blocked me, said I had to renew my password. I tried to do so, but every attempt was blocked. I called customer service. After at 15++ minute wait (and many many sales pitches), I hung up and called their Roadside Assistance. Again, a 15+ minute wait (with sales pitches), then a robot voice told me they were facing an "unusually high call volume" and to visit the website (??How, as I might be broken down by the roadside??) or to call back later. This is NOT a dependable service. Be as that may, I stayed on the line while and "automagically a person answered".

I have been a Good Sam member for 25 years and always bought Platinum roadside assistance. I liked it because it was cheaper than AAA and covered all my vehicles, even when I wasn't the driver. And, it covered me, even when I was in someone else's vehicle. They generally answer the hotline quickly, but that is pretty much the only thing they are still doing.

DO NOT GET ROADSIDE ASSISTANCE WITH THIS COMPANY. Purchased Family coverage of Roadside Assistance with Tire Protection. Coverage was good for 2 years. After 3 service calls, they took the liberty to cancel us. I had submitted a claim for tire reimbursement prior to their 'we've decided to cancel' email, and after telling us twice that it would be processed, received a denial letter basically saying 'too bad, we dropped you.' Hours on the phone trying to rectify with no luck. NOT a good faith company. And no reimbursement of the monies for the service. Save yourself the frustration and go with AAA.

In my opinion this is a predatory scam. Buyer beware. AAA roadside service is way better. I am canceling my membership and will be getting AAA Roadside service. I was told that the service would tow my vehicle up to 100 miles to the shop of choice. 1st time I used the membership they told me they only tow to the closest shop open for repair. 1st tow was $200 Sam's Club did not cover any of the tow. Second time I was told it would be $160 to tow it to the closest dealership because there was a shop just up the street. Didn't matter if the shop was accredited or if they had certified mechanics if they have an address they can dump it off at they will dump it at the closest shop.

Another terrible experience with Good Sam. Had a flat tire, called GS and my call was terminated 3 times without being put in the queue because "their reps were busy." Finally got thru and the lady asked a bunch of questions about our motorhome (which they should have already known since I'm a member) while I explained that we were sticking out on a narrow road and to get me a service provider ASAP. Nope, she just continued with her nonsense, then told me they would send a text with the dispatch info. It took an 1-1/2 hour just to receive the text! By that time, some good Samaritans helped us change the tire. Finally got a text that said the dispatch was still 1-1/2 hours away. I CANCELLED the service dispatch and went on my way. No followup from GS. They really don't care. I'm not sure why I continue to utilize their roadside assistance. It's truly an exercise in frustration and pretty much useless.

Worst Experience Ever – Stay Away from Good Sam. Good Sam is a complete scam. Please don’t waste your money. I pay for their most expensive coverage (RA Platinum Complete Auto with unlimited mileage), yet when I needed roadside assistance this past Saturday, they charged me an extra $60. To make things worse, they even denied my claim for reimbursement of that $60. So not only did I pay for the most premium plan, I also had to pay out of pocket and got nothing back. This company misleads customers, refuses to honor their own coverage, and steals money right out of your pocket. If you value your money and peace of mind, stay far away from Good Sam.

I just had to use this service that I purchased back in June. Normally I have used Allstate roadside assistance, but this was cheaper. My daughter needed a tow, so she contacted Good Sam's customer service. They did send a tow company, but would only tow it to a mechanic shop, not to my house which was closer. She was quoted it would be $60 out of pocket for them to tow the car home. I already purchased the Platinum plan. Some people don't have money for a mechanic upfront. So, if they would have towed the car to a mechanic shop, the mechanic shop would have charged me money for the car being on their property.

To the rude garbage customer service reps on the phone you need to get you a real job. Stop sounding like a robot. I filed numerous complaints. Still nothing done to cancel. Someone never gave me a reason to as why.

Wish I saw this before I bought...We bought Platinum Complete...We had a tire blow out on our motorhome while traveling to reno from phoenix...No problem getting hold dispatch, but took them 2 hrs to tell us they could not find someone on Tuesday between 12 pm and 2 pm to bring a tire and change it...So they recm'd towing...24 miles to next town..Cost of $1600...With our share being $162 because we told them that shop, Les Schwab, had a tire. So much for unlimited towing...In meantime they say it will be at least 2 additional hours to sit on 2 lane highway causing traffic issues. My husband contacted Les Schwab and they had a truck and tire to us within the hour.

I have been trying for 3 days to get roadside service to have a battery jumped so I can get to my dealer to have my batteries replaced. The best they offered this morning was for me to find someone and they will reimburse me. Suppose I was in an area I'm not familiar with and my RV breaks down??? I thought I was paying for Good Sam's to send someone to me! The 3 times I've needed service they have failed! I will be going back to AAA. Good Sam's isnt good anymore!!

Y’Mani is an outstanding example of great customer service for Good Sam Roadside Assistance. My husband called due to a serious RV issue we were having. She did several follow-up calls and text messages with him to confirm contact with the repair service company for the next day. The next morning she contacted my husband and advised him that she found another service provider would be there between 11-12 since the original provider could not be there until later in the evening. Brian, owner of Bain’s Mobile Truck and Trailer Repair would handle the work. Bain’s also provided us with outstanding service. Thank you Y’Mani for all you did.

Good Sam will get out of any claim if they can. In my opinion it borders on fraudulent!! I broke down on an island in the middle of nowhere. I had no phone service but a gentleman stopped to help me let me use his phone, he only had one bar.. barely got through to Good sam. They denied the claim because I listed my phone number that I called from.. I dug over time and got the correct phone I used and they denied it again because I didn't use their tow service. The dispatch in our hurried call was aware there was only one tow service and said, "Do what you need to to get out of danger.." They denied it because I didn't use their service. I wasn't told that on the phone. They are crooks. I called them for help. I did everything they said for the remote phone service I had... I will tell anyone I know... don't use this company!!!

Is there a NO star 1 star is too high. Just started with Good Sam Roadside Assistance. Got the Platinum complete a few Mo. ago. Paid for 5 years up front, Guy on the phone told me how much better it was then my AAA and has trip interruption, Unlimited towing, medical assistance tire replacement. Well we needed yesterday Motorhome decided not to start we are over 1000 miles from home near a very small town in Montana. NO AT GS answered the phone. NO RV tech, No roadside On Sunday I guess. So we sit there from Saturday night till Monday morning, call the Priority access to RV Tech Helpline. To be told, "Oh well we cant help you with that, try calling Freightliner." To get nowhere. We then ask for a tow, well it's a smaller town so it will be days before they can start and that's the nearest service facility have to watch for that wording, even though it's unlimited towing.

We threw a belt in our rv. Fortunately, it was pulling into the hotel parking lot. We were able to secure rooms and I called Good Sam. A day later, because they couldn't get us a toe. They sent out a technician in the meantime. I got our belt back on and we were running the technician, took the belt. He said he'd be back in an hour a day later. No technician, no belt, and we're stranded good Sam, is anything but good. We are platinum members. I will be canceling my membership. Literally the worst experience of my life.

True Story. I was driving through Las Virgenes Rd in Calabasas, CA heading towards Malibu for work. It was about 4am, dark and rainy. There are always landslides on such road and even though I was driving slowly, I hit a darn rock, which blew out the front passenger door on my F450. I called GS and they said it'd be about 1.5hrs before they could make it there. Around 6am I called again and they said they couldn't find me(!), so I gave them my coordinates and asked them to call me when they were on the Las Virgenes Rd. Nada, they never showed up. A guy from AAA was coming up from Malibu and saw me. He passed me, made a U turn, and changed my tire. All I had was $20 in my pocket for lunch but gladly I gave it to him. I went home and cancelled this useless "service."

They charge you 51 dollars to cancel, bad company. Tell as many people as you can not to join this company. If we can help as many people as we can, they don't have to be victims of getting rip off, threw money and the crap they put in the fine print so you will pay every month but don't get what you need when the time comes.

Similar to some of the other reviewers, I went online to cancel my auto renewal and membership and received the request received notification, only to have my membership autorenew a few weeks later. Calling to cancel is a miserable experience. Everything is set up to rip people off and hope that the cancellation experience is tougher than just dealing with the small annual fee. Avoid them.

Pathetic, incompetent dispatch. Waited 1.5 hours then the service cancelled because wrong location. Rescheduled. Waited another 30 minutes and the second service dispatched due to wrong location. Lol that's literally your job.

We had a blowout of our motorhome and called GS because we had wheel and tire coverage plus every other program they offer. Took hours with us sitting on the side of Interstate 35 in rain to have anyone to come out. Plus we had to pay upfront for the service [even with all of our so called coverage]. They said just send in receipt and they would reimburse us. We followed their guides and still after months haven't received reimbursement. So what good is GS policies if we still are required to pay out of pocket??? I don't see any value in any of the GS programs. What a rip off! Please do not purchase anything from GS!!!! I have wasted days trying to talk to customer service, hours on their telephone tree system, transferred multiple time and finally giving up and want to do anything I can to prevent anyone else from making the same mistakes and wasting your money, efforts and time.

I have had Good Sam for years. I sold my RV so I no longer needed it. I went to the GS website in the membership area and hit a clearly marked button that said: Cancel Your Membership. A message came up that said cancellation request was received and they we're working on it. The next morning I get up and find an email saying that my membership renewed. I called immediately and processed the cancellation and automatic renewal.

Good Sam Roadside Assistance Failed us and abandoned us. Our motorhome broke down in Cow Canyon Oregon on US Highway 84 at midnight. We had no cell signal and could only call 911 who in turn called Good Sam for us. We did not get a tow until the next morning at 6:00AM and that was after several phone calls to Good Sam and contacting the towing company ourselves. The towing company came from Portland because Good Sam failed us and could not locate a tow! We were not safe and halfway still on Dalles California Highway blocking traffic. We eventually were helped by the Oregon Highway Department of Transportation in a pick up truck that towed us 200 feet to a small dirt pull out about 2:45 AM. Thanks to them we were not killed by a driver that would not be paying attention.

AZ members. Extreme wind driving thru IL. Our roof came untucked on the passenger side. Thank goodness we were right at a rest stop. We could not drive any further or the whole roof would come up. Called roadside assistance and got zero help. Since they considered it NOT disabled, they wouldn't do anything. Didn't try to help by finding a mobile rv tech. Nothing. I googled and luckily found someone. I can't believe we pay for what turned out to be no help at all.

"Good" my ass!!! They don’t even deserve a one-star rating. My experience with this company was completely unacceptable and unprofessional from start to finish. The first customer service representative I spoke with was rude and dismissive simply because I didn’t have immediate answers to her questions. She became hostile, used profanity, and ultimately refused to send help after overhearing me tell my husband how rude she was being. We were told someone would call and text us with updates — that never happened. We waited over four hours with no contact whatsoever. Eventually, another representative (who was at least courteous) did manage to dispatch someone. However, the individual who arrived couldn’t communicate with us, spoke no English, stayed less than five minutes, didn’t resolve the issue, and still charged us $257. Nothing was fixed.

This was the worst customer service. The worst business I've ever dealt with. In comparison to AAA it's all about customer service. If I could give them a minus 10 that's what I would give them. What a disappointment.

Stranded with a flat tire on a major North Carolina Highway in the early morning hours before dawn. Called Good Sam Roadside who promised to find me a tow. After half an hour and no call back I again called them and was told my agent had gone for breakfast and they couldn’t find anyone in the area to come tow us. We decided to call 911 as the traffic was heavy and we felt in danger. Within minutes a patrolman was there and offered to get us a tow truck. He said that frequently roadside assistance could take hours.

I left triple A and purchased a membership through good Sam back in February. I based my decision to do this after receiving false information from a Good Sam representative and their website. As you can see from the screenshot I attached to this review, a reasonably intelligent person would gather that there is no mileage cutoff before being charged for towing. When I called to speak with a rep to sign up, this was confirmed to me. You see, I live 30 miles away from the nearest town that has repair centers. I would have never agreed to switch had I known only 22 miles would be covered on towing. That makes zero sense for me to do that when I got 100 miles with triple A.

Good Sam won’t show my review on any of their web sites. They are awful to deal with. In about 9 years, we’ve had 2 claims. The first was a flat tire on the freeway. We waited over 3 hours in the rain for Good Sam to send help. We finally called and paid someone ourselves and were on our way half an hour later. A month ago our 5th wheel broke at 9:30 pm and we were stranded. I called Good Sam and explained our situation. We needed special equipment to lift the trailer off the truck so it could be towed. I was told they couldn’t help until morning. We couldn’t leave the truck and trailer where they were and couldn’t drive it at all. The dispatcher said to try and find someone ourselves and turn the bill into Good Sam for reimbursement.

Bought roadside assist and tire protection. Blew a tire outside of Cheyenne, Wy. 11 pm. Called the number on the card. Could not get thru with multiple tries on 3 different phones. Had to get help elsewhere out of my pocket. Filed a reimbursement claim, at the advice of a GS rep. It was denied because I didn't call them??!!

We had a wheel bearing fail on Route 40 in New Mexico, a passing car flagged me over to the side. I went to look and saw smoke from the front wheel on the trailer. I called Good Sam and I was told that they would find someone to tow me back to Gallop which was 40 miles away. After an hour the RS assistant called me back and said I would have help in 63 minutes. After two hours I went to find bearings and replaced them myself. They were not the exact fit, so I slowly drove back the 40 miles to Gallop . At 8 pm that evening I got a call from a guy who was out looking for my trailer, I told him I cancelled the tow and fixed it myself. My RS assistant called me said I should go to R.G Truck Service in Gallop.

Wow, I was on the phone with a representative asking about a new policy for my personal car. Price points were attractive, the rep was polite and informative but when I told him I’d like to mull it over the rest of the day before signing up for a plan, he hung up on me. Unless we got disconnected right at the time I said that, but it seemed like a blatant hang up. Not a good way to bring in business.

Last year was the 1st time we needed a tow. We waited 3 days my husband's truck. He drives a Dodge Ram 3500, so we thought it was because it needed a larger wrecker. Luckily, the truck was sitting at our house. We chose this company because they are suppose to specialize in RVs. Then next time I needed assistance on 03/24/25, I waited 3 hours for a tow. They said that because I wanted to take my car to my mechanic and not their approved provider, there would be a $128 charge. I said I would pay for the extra cost. Then on 03/25/25, I found that they charged me $185. They said they reviewed the call, but did not present the recording for me to review. Long story short, we will not be renewing our roadside assistance with this company.

Several years ago Good Sam did away with quality roadside and Travel Assistance cards when renewing the membership. They went to simply allowing you to print a paper card from your account. You are supposed to renew and then print the card after inputting your name. When you print the card your name and renewal date information DOES NOT PRINT on the card. When you call, customer service they will email an updated card but it is much larger than one you can laminate and carry in a wallet. A single year for Roadside Asst is $119ish and Travel Asst is $170ish. My complaint last year has not generated interest to fix the issue.

I had to use my Good Sam Roadside Service 1 time and their contractor dispatch service forgot to dispatch my service provider as promised when I called. 2 hours later after waiting I called again and they admitted that nothing was ever dispatched from their work from home operator and they would now dispatch one. They sent some Yahoo who damaged my car by sticking a huge metal rod through the top of my door frame and tearing the paint off and breaking my inside door handle making my vehicle unable to open the door from the inside and the door latch spring. They want to mitigate and refuse to give me the companies insurance information or their insurance policy number. No professionalism, just games now saying they canceled my claim. Beware.

Terrible service and hidden contract language to avoid covering incidents. Customer service is great until you actually need service then they avoid you. They sell you a roadside assistance policy and promise it’s all inclusive. Guess I should have read the fine print.

A 0 star if possible. The first time I required assistance was on my 2016 Chrysler 300. I blow a tire near Needles, CA and wanted someone to change the tire. 1 hour later no one had shown and when I called the agent again, they were having trouble locating a shop that would show. I made the repair myself. I purchased GS Roadside assistance for my Class A Diesel Pusher. The first time I required assistance was on Interstate 10 near Tucson, AZ (in July). I called the 800 number, informed the agent what was required: assistance NEVER showed.

If I could put a zero star I would. Sonsio the 3rd party Good Sam uses is horrible to work with. You find out after the fact that you need to submit 7 different photos and angles of the tire that blew out on the side of the road with no shoulder. I did submit the photo I took of the tire completely blown out. But they denied the claim because they wanted 6 more photos. The roadside survey tech took the tire with him. So no way to get a picture of the tire again after the the fact. I did submit the Tire Service information to Sonsio that changed the tire, but they waited too long to contact them and the tire was disposed. Nowhere in the Good Sam policy does it say take all these additional photos. You find out after the fact when they farm it out to Sonsio that their whole job is to deny your claim because you won’t know you to have a photoshoot with that tire. Don’t waste your money on this total Scam.

A new low in roadside assistance, even for Good Sam. Got a flat after arriving at my campsite (thankfully got to the campsite). Called Good Sam to get it changed. An hour later got a text with an ETA but NO CONTACT INFO. Several hours later got a message from Good Sam asking if they had fixed it. I responded No. Called Good Sam. They stated that the provider cancelled the service because they didn’t have the tools. Their tire change service evidently didn’t have a Jack and tire iron - the only tools required to change a tire. Of course, Good Sam didn’t contact me when the provider cancelled, I had to call them. They said they’d escalate the request. NEXT MORNING when I heard nothing, I called back. Just talked to a provider who is on the way. I shudder to think what would have happened if I’d been on the side of the road. Doesn’t get much worse.

I lost the motorhome engine fan belt. Called for a tow to a open certified diesel engine mechanic that would work my motorhome. I have unlimited towing Good Sam Roadside service for 5 years. They use Google to find the closest service. We call the service while waiting for the tow service to arrive and the service shop answering message said they open in two days. We called nearest certified repair shop that was open and would work motorhomes. Call Good Sam Roadside Assistance and they said would $2000 which would $500 to that service. We canceled the tow and for 24 road mechanic and they got belt and installed it for $1800.

DEC 5TH, 2024 broke down on side of road in Sabetha, KS. Drive shaft problems. First GS rep said I need a destination to tow to. I said I didn't have a clue, can't you look up local repair facilities??? Call was dropped. I called back, got a female rep who spoke very poor english... Nothing more frustrating than being in a frustrating position with yet another frustration of poor communication skills... I have the Good SAM ROADSIDE assistance plan.. Yet when I asked for a mobile mechanic they said the roadside was an unsafe location so they could not send a mechanic... What do they do with a flat tire on the side of the road? Tow it to a safe location first and then change tire? Worst possible service ever... A roadside service company that won't do a roadside repair...

I’m a retiree. They tried to bill me 3 months early. When I called them on it they said that I had to pay one month early. The day you pay is the day that they SAY is your annual due date. If you pay 3 months early, you lose 3 months. If you pay 1 month early you get an 11 month membership, not a one year membership. I got this only for the roadside assistance and cheaper insurance. When it was sold to me I was told they would bring a tire and even though I only have a car instead of an RV. When I needed a tire I was told that the salesman was misinformed and I was misinformed. I let that go but I will not let this go. I will be now looking for a new insurance and roadside assistance company. Shame on you Good Sam. You should be called good scam.

Got a flat tire (front drive tire) on a 2024 motorhome. Called for roadside assistance. Took over an hour to get someone in dispatch, I'm told service won’t have that size tire, they can have in 2-3 days. We ok where we are? No, I’m on the side of the interstate, I can’t stay here for 2-3 days. Do you want to be towed? If that’s my only option, then ok. Someone will be in touch with an eta. 4 hours later (1 am) they call to say they have no one in the area. Can they put off till tomorrow? I remind him it’s already tomorrow, his response? "Well I don’t know what to say."

I called for a tow 2:45 pm at 4:30 there wasn't a tow man in sight. I cancelled that tow the shop was closed. I tried again on Saturday morning 8:30 am 12 noon not a tow in sight. I called customer service only to be told we're sorry let me dispatch another tow by now we're at two different towing companies. So finally I decided to cancel my services. I was offered a pro-rated refund so No service I paid. Anyone looking for roadside look elsewhere. The only thing guaranteed with GS roadside you pay their plan and you still have to pay cash for towing.

Yesterday on my way to San Antonio from NM I had an accident and needed a tow truck. I called Good Sam and received a confirmation text from Express Wrecker in El Paso. After nearly 90 min, I realized they are not coming to help. I called Good Sam again and they said they would try to find another company but it would take another hour. I ended up flagging down a random tow truck at a truck stop and paid out of pocket. I thought nothing could be worse than AAA, but Good Sam is horrible.

I own a classic car and this is the second time that I have been left stranded due to the unbelievable length of time that the dispatch took to assemble all of my information. All that should already be in the system once my card number comes up. The only thing that should be addressed are my immediate location and where the vehicle is to be towed to. Three times and you‘re out, sorry. No one tried to contact me as to the tow operator or dispatch once the request has come in. I’ve been with Good Sam for over 20 years and I think it’s time to look elsewhere.

Needed to use the Good Sam’s this morning. After waiting for exactly 1 hour and 1 minute she calls to tell me they have no one to come out. But she did find a person who would do it for a service fee. A service fee and I have good Sam’s? Wow. So they do not have a person they pay but found a person who they don’t pay. And now I am expected to pay the person and have my car taken care of. Basically, I pay a membership to Good Sam’s for roadside assistance for them to call around and find a tow but I still pay for it. Crazy right?

I have used Good Sam twice for a motorcycle tow. What a Terrific experience. I received prompt service from start till finish. The driver arrived in 30 minutes both times. There is no comparison between Good Sam and AAA. Thank you for the terrific service.

I was left stranded with a flat tire in Montague, Michigan by the tow service that Good Sam contacted. They said they were not in my service area. Then why did a Good Sam contact them? After 2 hours of waiting Good Sam found out they canceled the call so Good Sam tried to find me another company, but they said they couldn't find anyone in my service area. I told them there was a tow company across the street from where I was stranded but Good Sam said they had to go in rotation, leaving me stranded. They said I could cancel the dispatch and pay out of pocket, which is exactly what I did. Then I told Good Sam to stick their lack of service up where the sun don't shine! DON'T TRUST GOOD SAM ROADSIDE. We've been with Good Sam for 14 years and this isn't the first time they left us stranded. We're going back to adding Roadside assistance to our auto and RV policy.

I was out camping and my 5th wheel slid bending my landing gear. When I needed to get it loaded back up in my truck the gear wouldn't raise. I called Good Sam, and the first thing I realized when I get through phone prompt hell was how rude the actual person was when getting my information. After a couple of hours trying to find me a tow truck, they came, said it would be $1700ish dollars for a 22 mile tow, and they would only cover $150 bucks of that amount! I pay $230 a year and the first time I need them they will only cover $150??? They just sent me a renewal notice offering $10 discount.... Get out of here! I have cancelled. Thank God I raised a mechanical son that was able to grab his work truck and come out to help. So be forewarned, Good Sam will leave you stranded.

Skip Good Sam's and self insure. They will deny your claim anyways. Or go with AAA. When you're in a pinch, they are almost unresponsive. Also they deal with less than reputable towing services. Do your homework. Read the fine print. Spend your money elsewhere.

This was the worst money we spent. First off, we waited 12 hours for a tow truck. This would have been somewhat understandable if we were in the middle of nowhere but we were in Las Vegas city limits. Then the tow driver who was sent failed to put our car in neutral and dragged it onto his tow bed. He then used WD40 and bounced the car off his truck. He ripped our bumper, broke a $500 part and pulled our car out of alignment. To top it off the guy had the audacity to ask for a $100 tip. The money and distress this have cost us was not with the "free tow". We also have yet to benefit from our membership in any way. No free dumps, no discounts. Save yourself the headache and either have money in a separate account for emergencies or an emergency credit card.

Please do not waste your $219 yearly on Good Sam's!!!! I joined and needed a tow within a week and they wouldn't get me a tow!!! The Worst part is tonight I received an email saying they Tried to debit my credit card for another annual fee and I canceled them a year ago!!! Can't believe the gov't. hadn't shut these crooks down but we know how the Gov't. Is Unfortunately!!! Had to cancel my credit card a year ago and so glad Bad Sam's didn't get me for another $219!!! As Paul Harvey use to say~Now you Know the rest of my Story"... Good Day.

I have a Class A diesel pusher motorhome, In August of 2022 coming back from the Oregon Coast I had a hole in my radiator and called GS roadside assistance and sat on the side of the road for 25 hours before a Tow truck arrived. In August of 2023 I had an inside tire on the driver's side pick up some nails 30 miles east of Ogden UT. Called Good Sam Roadside assistance and they couldn't find anyone that could come out and fix the tire so crept it into Ogden @ 30mph to a tire center and got it fixed. I will say GS Wheel and Tire warranty covered all the expense.

Filed a claim for the first time in the ten-plus years I’ve had a membership with Good Sam Roadside Assistance. It was a claim for reimbursement on a blown tire on my Motorhome. It happened in June this year and I just got my answer today. Apparently when you are on a highway with vehicles flying past you and you get a blown out your concern shouldn’t be for your safety but it should be for taking pictures of your blown tire, keeping the blown tire and taking pictures of the new mounted tire. I own a 35’ Class A Motorhome. I was thankful we didn’t flip the RV when the tire blew. I was even more thankful that none of us were injured during this time. Please be very aware of what the requirements are for filing a claim. I called their 800 number immediately and asked what I needed to do. I was never told of these requirements. I’ve paid $229 a year for ten-plus years for absolutely nothing. Don’t waste your money!

Good Sam Roadside assistance is a waste of time. I gave my good money to them for over 3 years while I have my travel trailer. I did not renew for one year because I no longer have my travel trailer but this year I went ahead and bought it for roadside assistance. I was told that they will not tow you out of a shop if they don't tow you in at first place. I told them this is mess up because what if I didn't have them prior to this and decided to get roadside after the car is in the shop but the shop is going out of business and will not be able to fix it, they said they can't do anything about it. I rather take my money elsewhere. A waste of time and money with this company.

We waited over 3 hours for a tow truck in Jacksonville FL, they had various companies “dispatched” only to cancel or as one told me they were cancelled by Good Sam's dispatch even though they were 10 minutes away so they told me. I pay for a service and feel that it doesn’t meet the standard they say they are. By the time they finally got someone to get us and he was very good but now the dealership was closed and he couldn’t drop off the vehicle there. I would NOT recommend Good Sam's Roadside Assistance to anyone. This was an easy 1 hour job and they couldn’t handle it correctly. Huge disappointment in Good Sam's and it caused extreme stress on us!!!

When canceling their service, make sure you have them remove your credit card number and receive a confirmation number. I have canceled their service twice, and the membership has still been auto-deducted from my account. I didn't notice it until the 34th day, and they are refusing to refund me because it is outside their "30-day" window. I have never used their service, nor will I ever. I have never heard of one instance where it benefited someone.

Refused to pay my claim when relatively new tire came apart on interstate 10 from rough bridges. I had to pay for another tire service to rescue me as Good Sam was not responding. In my opinion the Good Sam's roadside hazard insurance is a waste of money.

I called for roadside service in a major city which should have been easy to find a tow truck. I received confirmation that I would have a tow truck within 15 minutes. 3.5 hours and 4 calls later I finally received assistance after I suggested a tow service that I have used in the past. I was hoping they would actually dispatch reliable tow companies, but apparently that difficult to them. When you call to find out what the problem is they have no clue what the person or supervisor is/was doing. Never using them again.

We called to get tow service and was given the runaround. They tried to dispatch a truck 6 hours away from us. We gave them phone numbers of tow trucks close to us and the Good Sam minimum wage employee said that they wouldn't work with them. She continued to try to get us to accept the tow truck from 6 hours away. I called a local tow company and paid the cost. We then called good sam to cancel our renewal and request a refund, he said that the refund was going to happen and he extended our current coverage another 4 months and sent us a updated membership card by email. Then he passed us on to a supervisor to get our reimbursement for the tow service. The minimum wage employee would not try to set up a reimbursement for us and told us a supervisor was not available. The last thing you need to worry about when your vehicle breaks down is the incompetent service you're paying for.

**DO NOT TRUST-it's a SCAM. Two days ago I purchased the Roadside plat. plus for the sole purpose of unlimited miles towing. Turns out unlimited doesn't mean unlimited, it means 15 miles. All of their online plan details are intentionally misleading. The rep I spoke to knew I was only getting the plan for towing and didn't led me to believe the towing was unlimited mileage. When I was told it would be an extra $100, I called Good Sam. Was told that the limit is 15 miles to the nearest service center. I then asked her what is meant by "unlimited distance towing" if in fact there is limit and she said, quote, "I'm not sure".

The worst service of any fly by night organization I’ve ever experienced. With a blown tire in Florida we were left stranded for hours with no one even being set up to even come out. My advice is don’t use this bait and switch company. They are absolutely worthless.

This is, by far, the worst roadside assistance program! It took 17 minutes just to make the claim by phone with a very inept agent before he could even dispatch for help. Once dispatched, the provider estimated 45 mins to 1 hour to arrive. Here we sit at 45 minutes and they still haven’t arrived. We will be canceling and finding a better program. This one sucks.

Been waiting for FIVE hours on the side of 1-5 outside of Portland OR with a child in the car needing a tow or tire on a trailer flat in 90-degree temps. We’ve had completely incompetent people on the phone and had two tow trucks cancel on us and their new solution? They are going to bring us a jack to remove the tire and leave our 120k boat on the freeway until tomorrow when WE can come back with a new tire WE will mount because they don’t have anyone to tow us. Why would we pay for this??? Now everything is closed, we are more vulnerable than ever and we are going to have to swap out a tire by ourselves on the side of I5 after leaving our boat there overnight. Complete incompetence.

If I could, I would give this company a zero star. Actually I would give them less than a zero star. My son sat on the side of the road. Broke down for over an hour and a half waiting for them to give him a call back. When he finally called them back they said, "Sir we’re sorry but our roadside assistance cannot get to you until tomorrow. Is that OK with you?" What do you think? It is emergency roadside assistance for a reason. This is the worst company that I’ve ever done business with and to find out they don’t even control their own dispatch dispatch is an off company and is not Good Sam itself so they have no idea who is going to show up and who is not going to show up. This company really should be just not used.

Not sure why they put Good in the company name, but Sam should be embarrassed. App shows expensive campgrounds you can get a discount on but more reasonable ones do not. Also, only some campgrounds per area are listed. The real test is when you really need Roadside but you get nothing! Got a flat tire along freeway in Pa. Called Good Sam a total of 4 times, 3 of which we got hung up on. When we got to speak to someone that was in Florida and said he couldn't help us and only dealt with Florida. I feel I was completely duped purchasing this service with no benefit. Never again. Hope people read reviews before being pressured.

I called on Wednesday at 1 PM to get a tow & the operator first said the tow would be out of pocket since my car had broken down was a previous issue. (WHAT) I called back. The operator was an idiot. She couldn't spell, & took my cell number down wrong. She kept using terms I didn't understand & when I asked for clarification she repeated the words. So I had to break down her sentence so she would understand my question. Very frustrating.

Broke down. Called in. The condescending man bombarded my wife with diagnostic questions. This after she stated we were on the side of the road after experiencing engine failure and needed a tow. The call took over 10 minutes. 20 minutes after the call no truck. Canceled Good Sam. Called a tow company. 8 minutes later a flatbed was at our location.

I purchased Good Sam for my motorcycle roadside assistance and was told that within 48 hours I would be activated and receive information. I called and spoke with a representative two days ago and was told the same. I then received an email from Good Sam stating they were waiting on vehicle information which I was first told they did not need as their "Garage" feature does not work with a motorcycle. I was lied to by the representative or by the email correspondence, which ever is not important as the fact I was told a lie. I have asked Good Sam just to refund me and forget I ever contacted them as I do not trust this company. If they contest the request I do have a recording of the agent giving me the information.

Good Sam Service was better in its earlier years. Used it several times. This year the first time tried to get a tire replaced. Was told would be there at 3p., then 6 pm, then 11 pm. Finally told Good Sam to cancel it. The last time our rv kept shutting down. When I called I was asked where I wanted it taken! I told them Good Sam was to tow it somewhere that could fix it. First they said they had a place but said to hold on and they would keep looking.. Two hours later after a call from someone who did not speak English I was told it would go to the first place they found. However I had called that place and they said they did not work on motor homes. Finally the tow service towed it to their location but were not able to do anything with it. Will not renew my road service.

We purchase Good Sam travel assist and road assist. The Good Sam system does not recognize our member number. The Good Sam system does, however, attempt to auto bill us for renewal. Several times...over two months early. We are finding it easier to cancel our credit card than to contact Good Sam regarding the early billing issue. We feel that if we actually needed assistance, our member number would not be recognized by the system.

I rate them negative 0 stars. We blew a tire on the interstate near a metro area. It took them nearly an hour to get back with us and they quoted us the cost of 4 tires for one. I nearly had a heart attack. Thank goodness we had 4 tires and my husband was able to limp into a tire center. They put on 4 tires for under the price Good Sam got us.

Phoned in for help at1:37pm. No power due to a suspected battery problem. Called back 2 hours later when no one came to help. Was told by Good Sam that mechanics do not typically work on weekends. I told them they shouldn’t advertise themselves as RV roadside service then. Mind you we are senior citizens. The weather app shows it is 96 degrees but feels like 108. Good Sam has left us in a terrible, nauseating situation. It is now 4:15 pm and we haven’t been contacted by their Roadside Assistance. Don’t know how much longer we’ll have phone service.

I purchased a Good Sam Roadside Assistance membership. The first time I used it, the call went to another country and after having to repeat everything twice to an agent she transferred me to another agent who the same thing happened then yet a 3rd agent who had me repeat things 3 and 4 times and when I asked about towing he said he had to find a wrecker service and did not know long that would take and he wanted to charge me as he said I had an accident and I said, "No. I hit a curb and popped my tire" so it was about an hour in hot sun hung trying to get help and I finally just hung up. My personal experience was terrible. Shame on you Good Sam.

Tire protection plan is a ripoff. You pay double (or more) for a tire, and as long as all flaming hoops have been jumped through, and as long as no one makes any errors or typos while your call for assistance gets hot-potatoed from person to person, there is a tiny chance you will be partially reimbursed! This is what I just went through. When I called to submit the claim, it was denied because the customer support person accidentally used my roadside assistance plan number instead of my tire plan number. Punishment for buying several policies at Good Sam. I am cancelling my Good Sam membership, which has saved me $0 since 2018, the scammy-sam tire plan, and my platinum roadside assistance. It’s cheaper and easier just to call an auto shop directly, have them tow my RV, and repair at the shop. Don’t even waste your time or money on Good Sam.

This review is directed at the call center. In no way am I going to say anything bad about the person that came out. I live in a class A RV. While we were on our way home to Michigan, we stopped in Oklahoma. We were there for a week. When we went to pull out, our slide-out would not retract. I called Roadside Assistance and specifically asked them to send a technician. They sent me a roadside safety guy. He knew absolutely nothing about class A RV's. Long story short, we were unable to get the slide-out closed. Good Sam Roadside failed us the very first time we were in a bind.

We have a Platinum Membership covering towing of our 41' RV and Lincoln Navigator. We had a blow-out on I-10W. When the State Trooper arrived within minutes, he called for 2 wreckers to get us off the interstate because the RV was leaking fluid at the engine. I submitted the towing bills for both vehicles. After waiting 2 weeks with no word from Good Sam, I called the client service department. I was told that there is not a phone number for the Towing Claims Department and that they would send a message to the Department to call me. No call was received. The client support representative sent this message to me that he found in the file.

Good Sam? No bad Sam! Kept charging credit card with auto renew even though we called as soon as we saw the charges on our statement. Would not refund. Charged card again in April of 24 and we called immediately in May when I saw the charge. Mom passed away in June of 2023 and the car was not even in her name anymore. We called and explained but they refused to credit us back the charge. Never ever used the service. Crooks I tell you, no hearts. Shame on you!

After 4 calls, I finally got in touch with dispatch. They took all my information and told me someone would be out ASAP. 2 hours later I receive a text saying someone will be there in 60 minutes. I was also informed that Sam Good would only cover $500 of the tow and I needed to pay the remaining $30. Not a problem. I paid it. Then they call back and say someone will not be able to make it until morning. Again, not a problem. Here it is a day later and my vehicle still has not been towed. Tow company says Sam Good is refusing to pay. Sam Good will not return my phone calls and all they will tell me is that they are looking into it. This company is a joke.

Had a tire blow out on our travel trailer on a major highway, they sent someone out not equipped to handle the tire change, the guy out right refused saying the guy that pays him told him no because his 3ton Jack wouldn’t lift a 4k trailer and just left us stranded there without any other support. My husband even asked to use the Jack himself. He couldn’t even do much as put any cones out. 10 mins after he left, a utility truck hit our camper and drove off. Good Sam's ignorance and poor customer service cost us more than just a tire blowout.

I called for an emergency tow around 11 pm on Monday…only 1.2 miles from where my tire blew out. The first operator I spoke to was from the wrong division. Instead of redirecting me, she stated she would call me back and never did. The second operator put in the ticket for me. I sat and waited for an hour…not a word from Good Sam or anybody. I call back and am told they’re having trouble finding someone to give me a tow. It is now midnight.

If I could give them a zero I would. On our way from Florida to New York our Engine Light came on. Called Goodsam road side assistance three times. Gave them all information requested over the phone. They answered the phone but hung up on me each time. No call back even when I left my number. Had to call a local shop who charged me $380 for doing mostly nothing. Now sitting in a Mercedes sprinter dealer waiting to see if they can fix it. DON’T BUY GOODSAM ROADSIDE!

Purchased a one year roadside for daughter April 2024. Within a week had to use it for a flat tire. Called the 800, not told to select 1, nothing happened. Then called again. Selected 2. Same thing. Never got help.

I canceled the auto renewal that Good Sam sneakily put on our account. I have received tons of spam from them that we are not signed up for. I tried numerous times to unsubscribe but their button is broken. I went to the website as they suggested and that button wasn’t working either. I contacted support and of course it will take 2 weeks to process which is always rubbish.

Stay away. One representative was so bad. I had asked for a partial fund since it has been several months. She stated "we only give full refunds," and then gave me partial. This was confusing and she hung up.

I was broken down on the side of the road with my family and requested service. I called the company several times over several hours and no service was provided. I had to hire a company privately to provide service. I submitted a claim for reimbursement and they denied the claim. If you have a choice use AAA, they are reliable and provide better service. Do not purchase coverage with GOOD SAM. You will be sorry when you need it.

Garbage. Called over 8x to get a flat tire changed and the spare put on. Was hung up on at least 6x. They couldn’t hear me, but I could clearly hear super loud laughing and partying in the background. The one time I was heard they said that I would hear from someone in 15-20. Hour later called back. No one ever sent my roadside need to a provider. Had to start all over again. My membership is up in 30 days and I will be switching to AAA

I just recently discontinued my Good Sam Roadside Assistance after 4 years, when I found out that, as a loyal customer, I was paying double what a new customer pays. I have also never used the Roadside service, as my AAA coverage has covered all of my roadside needs, and was preferred by the tow truck drivers. I’m also thinking about canceling my Good Sam membership and ordering my camping supplies on Amazon because I have realized that the prices inside the store are higher than prices on their website. So if you are a novice to the Camping World scheme, you may be paying 20% more in store, than online.

After 8 years as a member, GS refused to tow my car becasue it had been needing repair for too long (2 weeks). I did not want the car towed until I could find a repair shop that was available to do the work. This was a total waste of money, too bad I could not give it zero stars.

After waiting 4 1/2 hours, dispatch said they couldn’t find a truck equipped to tow our RV. Dispatch was rude, condescending and said they would look for a truck the next morning. We were stuck at a traffic light! I found someone within 5 minutes and had to pay out of pocket.

I've been a member for a couple years. I finally needed a tow for my business truck. In the middle of nowhere for 6 hours! They never came! Worst experience of my life. I had to walk miles just to get service to call them. It sounded like the woman I was talking to was in a room full of people yelling! Absurd customer service. They couldn't care less about what you're going through.

Horrible nightmare of a company. They keep changing their dropoff distance with me and have not towed my car twice because they simply did not feel like it. The customer service representatives act like they can't hear you if they don't want to pick up your car.

I recently had transmission problems in Albuquerque NM, after more than one hour of trying to connect with a dispatcher to pick up my MHome, GS, paid $900 to pick me up and put my MH in a safe place on Easter Sunday, 03/31/2024, I'm very grateful for service and will be a GS member for life! I only gave 4 ⭐ because of the time it takes to get a hold of a live agent! This is something I hope they can correct for future clients?

Good Sam is a complete rip off. We had a membership for over a year and traveled in our motorhome extensively during that time. Not one park or campground that Good Sam claimed would give us a discount, honored that discount. We tried using most of the "benefits" this membership supposedly offered, on countless occasions, but may as well just flushed that money down the drain.

Pawned off 4 times to 4 different tow companies. A service call initiated first thing in the morning was resolved later in the afternoon. That is terrible. I will not be renewing this service and will go to AAA.

I have now had Good Sam Roadside Assistance for 3 years. This is the first time I've had to use them on a flat tire. I'm on the side of the road. Been sitting here for going on 4 hours. They told me it'd be 25 minutes. Tried calling back numerous times and they couldn't hear me. I could hear them. Couldn't hear me. I called back another number. Finally got somebody 3 and 1/2 hours later. Now it has already been another hour and not any response from them. Anything. I am dumping good Sam to go back to AAA. Good Sam is horrible and that looks like that goes along with the other reviews on their site. I would not suggest anyone get this.

I was refunded, I'm satisfied with that.

On Tuesday, February 20th, my motorhome experienced a failure which made it undrivable. At 11:45 am I contacted Good Sam to request assistance. (I've been a Platinum member for many years.) Throughout the day, I spoke to them 5 more times, reaching 4 new people. After hearing that my ticket was submitted completely wrong 3 times, I finally found someone who seemed to know what he's doing. By then, they had contacted 3 different tow companies, one of them 3 times!! Unfortunately, the person who seemed to know how to get things done, was leaving at 3:30 !! I was told that no tow companies were available until the next morning! I notified the State Patrol of my predicament and my motorhome sat overnight.

I have been a member with Good Sam for many years but "now" be careful and read what your membership includes. Broke down on the highway with a 45 ft Coach & Car in tow. Now they state they will tow you to the nearest service provider "as long as it is within Two Miles." Cost me over a Thousand Dollars to tow my unit Thirty Miles. I would have been better off to not have had a membership with Good Sam and called the towing company myself. Buyer BEWARE!

It's true you get what you pay for! It was a god thing I experienced a no start in my driveway and not on the roadside as I still would be there! I called them at 4pm Eastern Time and it is now 6.30 pm and they are still not here! I called a local towing company as I need my car looked at in the near future. I can't afford to wait days just to get a tow. I will NEVER get the 2.5 hrs of my life back waiting for Good Sam. They say you only get 1 chance to make a first impression and they just did disappoint you they BLEW IT. Maybe stick to RVs as you put the "S" in SUCK with passenger car service.

We had the bearings freeze on the trailer tire. They towed us to a small shop in NV who could not fix the issue. We call Good Sam back. Asked to have our trailer put on a flatbed and delivered to our home.. We paid 7000.00 to Good Sam's roadside provider Agero... After waiting 24 hours the tow company called us and told us to head home. They would follow with our trailer. Instead of putting it on a flatbed trailer they hooked our trailer to a ball of a tow truck and dragged it 370 miles on three tires, granted this is a 7500 lb trailer. Then dumped it in the middle of a narrow dirt road without notifying us. Yes I did message the tow company and asked them to let us know when they were close so we could open the gate and have them put it on the parking pad.

Last year I had to call Good Sam to tow my vehicle. I had to wait close to seven hours in the rain for a tow truck. Then they sent my tow truck to another location by mistake. That took another hour of waiting. Then the truck arrived and loaded my car. When he tried to drop the car off he couldn't get the car off the flat bed because he wedged his truck against a building and a six inch cement curb behind his truck. The driver asked me to sit in the car while he attempted to get the car off the flat bed. He asked me to hold on to the steering wheel and put my foot on the brake while he bounced my car up and down to get it off.

DO NOT USE THEM. You will be on the phone for hours and hours while they repeat the same info over and over again. One lady refused to give me any info. I called and got transferred 5 times. A tow truck they said they got for me never arrived. They said part of the tow cost was covered, but I was charged the full cost by the tow truck. This company is full of idiots.

Bought Good Sam tire & wheel protection. I have a 6 month old travel trailer. Taking it to FL. a tire blew out & like all trailer tires I have seen it shredded. Put in a claim & it was denied. They said they couldn't tell how the tire got damaged because it was shredded.

TOO BAD WE COULDN'T GIVE NO STARS!!!! Good Sam RV Insurance review. I am so dissatisfied with this service and claims. My RV a full time home burned to the ground. It has been a complete nightmare dealing with them and getting a claim to go through. Still waiting since July 7th. Worst experience of our lives. Stick with USAA Geico or their affiliates. Please Veterans go the other way! Treated us like liars and cheats. We were not even home. Just POOR HELP!

I purchased RV roadside insurance to cover any RV or camper problems on a cross country trip. Our camper blew a tire on Highway 15 just north of Salt Lake City. I called Good Sam, they texted me the name of the repair company and their approximate arrival time, about 40 minutes, after an hour I called the tow company, they had never been contacted by Good Sam and they don't contract with Good Sam.

In August 2023 we broke down in Taos, New Mexico. Good Sam was horrible. They never got our trailer moved. Their solution was to have it towed miles away to one of their parks and we pay $20 a day until they could get it fixed. No one ever showed up to tow it. We would discover after calling and checking on progress, that they had dropped our claim and left us sitting on the side of a road waiting for help that was never coming. This happened several times with no notification to us. My husband had to drive 4 hours to get the part and then demand they send someone to help him put it on. Finally someone came days later and helped. When we submitted the receipt the mechanic they sent gave us, Good Sam refused saying it did not meet their requirements. This was their mechanic not someone who we sent. The entire experience was a nightmare.

I had a flat tire in a handicap van with my husband in a mobility chair. Called at 3:20, connected to foreign country with static and someone who barely spoke English. She ended up calling me back because connection was so BAD. By 6:00 still NO ASSISTANCE I ended up going on Team Reach to our neighborhood and neighbors came and helped me. The company they called would not answer the phone to give me an update. Everytime I called Good Sam they called the company and said 25 mins. and then no one. VERY STRESSFUL, 1st time using and NEVER AGAIN. DO NOT PURCHASE ASSISTANCE.

9/12/23 - call for service on a tow vehicle. 3 hrs later reached for an ETA. Was told 15-30 minutes. Reached out again. No response. Call a friend. Got some assistance. Started down the road. Vehicle died. Called road care again. Was told, "You are not covered," must pay in cash and it will be 2-3 hrs. Called a local towing company and it was towed within 30 minutes at 4 o’clock rush hour.. I’ve been with Good Sam 30 years. Won’t spend another dime.

On 9/5/23 I called them the first time after paying for their "service" for over a year. We lost power and needed someone to manually close our RV slide the last 4-5 inches. My first call was at approx 6:30 PM. Over the next 15 hours I would be texted that someone had been dispatched and they had an ETA of 90 - 120 minutes (the ETAs varied). Then, an hour or so later I would receive a text that person wasn't coming, but someone else had been dispatched, and would give their ETA.

After having our RV catalytic converter stolen and all lines cut to the power source, I scheduled a tow to the dealer 2 days in advance. Filled out every question about the vehicle and even included a note stating, "Can't put the vehicle in neutral, not running." Pickup day came, 5 service providers later not one came with the right equipment. I would call them explaining what was needed and asked, "Can't you call them to make sure it is the right towing vehicle?" The rep barely spoke English and kept saying, "We can't call them. They can read notes and it's their right to accept a job and go there to figure out if they can't do the job."

Good Sam canceled my policy without letting me know and literally left me and my husband stranded. I needed roadside assistance and was told by a their customer service rep that my policy had been cancelled, because I abused my membership by using it too many times. I don't think two claims in two years is too many.

I have used the "service" 4 times, one driver was afraid to back his rig up, and loaded my van backwards causing damage to my vehicle in the process and this was like the 3rd or 4th truck dispatched...In fact the shortest time I have had to wait was about 4.5 hrs, the longest being close to 10 hours, and the fewest number of cancelled dispatches by tow companies is 4, most being 7! I am convinced that the tow companies are bumping GS tows in favor of ANYTHING else that comes in either due to low or slow pay. I have now been cancelled for overuse of policy and I couldn't be happier because this crap just don't happen when you're on the "A" team...AAA that is!!!

I tried to get my Lugnuts off with a battery powered impact and two could not be removed. So I called for roadside assistance after three hours. The guy told me he did not change tires on travel trailers. I called back and they sent someone else that I told the person that was sending him out. He needed a big impact wrench or a big breaker bar and he comes out with a 3/8 ratchet. He grabs my battery, powered impact wrench and rounds off one nuts, had to buy tools from Harbor Freight and cut the rim off and buy a new rim And they are not responsible for using unqualified people without the proper tools.(DANGEROUS.)

PLEASE, READ THIS ENTIRE MESSAGE. Do Not Purchase a Good Sam Product. No exaggeration. In the state of Georgia, Saturday, August 19, 2023, at approximately 7:00 PM my wife and I were on our way to have dinner when our car’s engine drive belt disintegrated and left us helpless. We pulled over on the side of the road and called Good Sam. I asked for assistance and gave the rep all our information. We have the Good Sam Platinum+ plan. I was told that we were over the ten-mile towing limit, and we would have to pay an additional towing charge. I said, “I thought we had unlimited towing distance”? She said for ten miles. I was irritated but asked the rep how much it was going to cost in addition for the towing charge. I was told $348. I could not believe the 32-mile trip was going to cost us $348. I told her not to set up the towing service.

Obtained service to ensure protection if anything went wrong. 8/18/2023 it went wrong. 6 pm was told I had to bring RV to campsite myself as they were unable to get a tow. 854pm was told tow would arrive 7am 8/19. Here I sit still. Charged me $93 and still unable to obtain tow. Don't walk RUN. This is my home and I am stuck because they can't figure it out. Canceling all products.

We were planning a cross country trip so I purchased Good Sam Tire Coverage about a month before the trip. Heading into Nashville we have a blow out. I changed the tire, took pictures and got back on the road to the RV Park. Called Good Sam the next day and explained the situation. They couldn't find my account, long story short when I used my form filler program to fill out the tire coverage form it put my son's first name in. I thought this would be no big deal while talking to the rep but turns out they denied the claim and refunded me the coverage cost without me agreeing to that.

On July 15, 2023 we needed a tire change at Arizona exit 42 of I-8 (middle of nowhere) in 115 degree heat. We called for help at 1:30 pm, but after pleading for help for 4 hours, we were told there was no one to help. My husband found a good samaritan who changed our tire who we gratefully paid $120. Roadside Assistance would not reimburse us because we did not get a receipt. They would not reimburse us for our other expenses or give us a refund of their fee. I made several phone calls and spoke to managers, but they said they could not waive the "rules" for extenuating circumstances that could have easily become life-threatening.

Wait 9 jours for flat tire assistance first time, 24 jours later tire not repaired and stranded again. Three hours later repaired again, two weeks later, same flat again! Advised to hit new tire from them. So, Good Sam refuses to assist unless I purchase new tire. So, two repairs, 409 +then 1100 new tire. Found out the new tire, all-weather NOT Coach, caused error codes galore in MH, sway putting excessive force on air glide, and influenced the 1500 chrome mud flap to fly up, bend and get waged against hitch.

I called Good Sam's roadside assistance for a flat tire on my RV and it took 3 days and several different service providers to get someone there! While waiting I had called and texted many multiple times, and I got a lot of promises. One time I received a text that the provider would arrive in 16.5 hours! When I looked them up they were based in Connecticut! Net of it they still didn't fix the tire. And when the guys that came out nearly broke the valve stem on the inside (good) tire when they forgot to remove the nut. They were not equipped to replace the tire and all they did was take off the flat tire, they didn’t even have a proper jack, I had to raise the vehicle using the RV’s lift jacks.

I guess it's just not profitable enough although here I sit, it's 1:20 a.m. and I have been begging Good Sam since 4:30 p.m. for a tow. I have a 29 foot Dutchmen with a bird and 2 dogs and am sitting on the shoulder of a freeway in Seattle. I'm 65, traveling alone, and Good Sam's offshore dept. keeps telling me they "can relate" to my predicament but damned if they can find a tow company that can come out. I'm literally 4 miles from a major city but nope, they can't find anyone.

I have tried to use this service twice. First time the service just gave up giving me help in Montana stating there was nobody to call. I ended up taking care of this myself. Second time I broke down on the Interstate on I 90 at a bad place where traffic was literally on top of us. No cell service at all. A Montana Highway patrol officer stopped to help us out by getting us a tow truck and out of a dangerous situation. Upon filing for reimbursment I was denied because I didn't call them first. NO CELL SIGNAL. They didn't care. Good Sam Roadside Assistance is worthless and will do whatever they can to get out of paying a claim. Get out ot this and go to AAA.

I have used Good Sam twice in the last two months. Once in my motor home and once in a truck that had a flat. The motor home had a drivers tire blow out. I called Good Sam and sat on the side of i20 for 14 hours waiting on someone to come fix my tire or tow me. I called, texted, and was assured each time someone was on the way. I finally called a tire shop whom came and replaced the tire for me. This was after waiting from 10 pm and night until 12 pm the next day. I called again about needing help changing a tire. Same sad story. Just did not wait 15 hours this time to call someone myself. Below is the only response I could get from them. "We are sorry for the delay. We've escalated your service and will send an ETA with the provider's name as soon as we have secured help for you."

During a recent trip, I developed a problem on my travel trailer tires. Excessive wear on 2 tires that needed to be replaced. I did not have Good Sam Tire Protection at that time and was quoted by Good Sam it would cost nearly $800 to replace the 2 tires. Now these are common tires SR75 15. The tire company was about 30 miles away and I was in a predicament so I okayed the purchase. Later, I joined the tire protection program for an additional $90. See where this is going?

I called Good Sam Roadside Assistance on 10am on a Sunday morning with a flat tire on my Motorhome drivers side dual and requested a tire delivery and change for a 265/75/22.5 tire. GS called me back and billed me $983 for a new tire. About 2 hours later they called back and said the tire was not available, so they would tow me on a flatbed to a campground and refund the $983. Of course it took an additional phone call to get them to do the refund. We waited several more hours for the promised tow only to learn by calling the tow company 4 hours later that GS cancelled the tow without contacting us. When I called a supervisor for GS she told me the flatbed tow was too much money and they would try to find another. After sending me two more text messages about a new tow, they kept cancelling.

I have had and paid for Good Sam's Roadside assistance for 10 years a total of $1399.00 dollars and only tried to use 3 times - with no success, as the tow charges was ridiculous. Also tried to have a tire changed several years ago and they don't replace tires. On June 10,2023 - we had a breakdown 113 miles from home and called Good Sam's Roadside for a tow back home. Was told they would tow 1 mile free and the 112 miles would cost us $1153.00 more. So, of course, we canceled that tow and called today to cancel our Roadside Assistance. I did file a complaint with them and they transferred me to someone else to cancel. I was told they would refund us $48.50 for the remaining months of our policy and that would be returned on card we originally used.

My RV broke down 250 miles from Whitehorse Yukon Territory. I called Good Sam and it took 24 hours to convince them that there was only a couple of tow companies that could tow a Class A RV. They tried every trick in the book to feed me an excuse and get me off the phone but I kept calling every 15 minutes all day and night until they finally relented and agreed to pay for the tow. I know it was expensive to tow this to Whitehorse but that's the only town where there are diesel mechanics. Even so this is better than AAA who refused to help at all telling me they provided no service in Yukon.

I've had Good Sam Roadside assistance for 10+ years on our Class C motorhome as well as two vehicles. (Growing up, my parents had GoodSam for decades.) Nine years ago, I had a flat tire on the motorhome. The service provider had to drive 11+ miles, replace the tire and did a great job. Service was completely free with my Roadside membership. Fast forward to 2023....I needed a tow for an auto only 6 miles to the dealership. I discovered that the Roadside Assistance has a TOW Distance limit of ONE mile!!! No kidding; I was shocked. I had NO idea that they had made such a drastic and ridiculous change in their policy! Even with full roadside assistance coverage, I still had to pay for the TOW!!!! Because the tow was 6 miles instead of one mile. This service is a complete rip-off.

Roadside Assistance? More like roadside abandonment. They left my parents stranded on the side of dangerous canyon road for over 7 hours. Being told every hour that a truck is on the way but it wasn't. When some finally did show up they didn't have the right equipment and couldn't get ahold of another tow driver. So, their brilliant plan was to rig up the busted boat trailer so their son (me) could drive my normal truck 1 hour away to come get it and bring it home for them. And they still had to pay for a tow. This company is an absolute scam!

After almost a year of having Good Sam I needed a tow. My classic 57 Chevy broke down with the nose sticking into traffic 6'. I tried to explain it was urgent, but after an hour I figured that they aren't going to show for a while. Some real "good samaritans" helped by pushing my car to safety so it didn't get wrecked, but almost 24 hours later no one texted back as they said they would. I called and cancelled getting my remaining years costs back and joined AAA!! I suggest everyone else does the same and I'm going to buy AAA stock! I had them previously and used them several times with no problems.

Even though the Good Sam Extended Warranty says they cover Pistons and Rings they REFUSED to pay the $4000 for the issue because they had not heard of the problem before.

Was not able to provide towing provider for over 12 hours as "no one was answering phone at contracted towing business", if they had a towing provider they would only pay to have me towed to Walmart which does oil changes and tires when I needed a new engine distributor. Wanted me to wait for next day for towing, even though we were stranded. I was able to secure towing immediately on my own from a local company but Good Sam did not have a contract with them for towing and would not cover the tow. Don't waste your money.

After 11 years paying for this roadside assistance, I had to call to have my Jeep Wrangler towed to a repair shop 7 miles from my home where the Jeep had blown the high pressure power steering hose and could not be driven. Called for a tow and Good Sam wanted to tow the Jeep across the street to a muffler shop. When I told them I had an appointment at the Auto Smith in Grants Pass, 7 miles away, they said it would be an additional charge of $45. Instead, I used my wife’s AAA insurance to have the car towed at no additional charge. To verify me: my Good Sam roadside assistance account number is ** that I have had for 11 years and expires on May 7th 2023. I will not be renewing my membership.

This is the most incompetent "service" I have EVER encountered in my entire life!! They advertise they give "unlimited tows" with "unlimited" miles for an annual charge, but refuse to take it ANYWHERE, except where they think it should go!? So, I have an electrical problem, and they INSIST that it be towed to a MUFFLER shop?!?!? Otherwise, I have to pay for the tow!? Why PAY for a roadside assistance program, that tows, when they want to charge you to do ANYTHING!?!? THIS IS A SCAM, THEY ARE LIARS, THEY ARE STEALING MORE MONEY FROM PEOPLE THAT ALREADY PAID FOR HELP!!!!

Long delays in service, often losing tickets, difficult to access help. After 3 years I’m done, and will stick to a reputable group like AAA. Good luck if you use this provider. I thought it was a good deal when I first purchased, but quickly regretted my choice.

I signed up for this product when I purchased a new camper at Camping World. The salesman pitched this as the something you definitely needed because it covered the camper and all of the family vehicles. Today, 7 months after I agreed to purchase the Roadside Assistance, I actually needed to use it. My son's truck broke down on the side of the road and needed a tow. Long story short, I talked to 2 different representatives at the Roadside Assistance and the first one sent the towing request to the wrong company. The second one told me that my Roadside Assistance does not cover towing. After getting the run around for 4 hours (all while sitting on the side of the road), I finally gave up and called and paid out of pocket for my own tow truck. What a scam! Don't waste your money and get looped in like I did!

I learned this sevice does not cover any acts of God ... no towing if stuck in snow or ice or mud or floods, etc. I spent hours waiting for help after calling Good Sam and they did not help or even TELL ME they would not help. Thankfully a good samaritan pulled my car out of the snow after over 2 hours waiting in my car at 15 degrees. I do not plan on renewing this "service". The communication process is non-existent when you are waiting for them to arrange assistance. If you have their policy and need to ask for help ... good luck!

On Saturday, September 24, 2022, I was driving through Kansas when the information panel of my diesel Ford F350 gave a message telling me to stop as soon as was safe to do so. A couple miles later I was able to pull over at an unattended gas station. As soon as I came to a stop, the engine died, and there was no response when I turned the key in the ignition. I was 40 miles from the nearest Ford dealer in McPherson, KS, and thanked my lucky stars that I had renewed my Good Sam Roadside Assistance membership only a few days earlier.

We had a tire blow out from Road Hazard on our 43 ft. motorhome. The tire was totally shredded and caused damage to our coach and undercarriage and basement. Good Sam said because we didn't save the totally shredded, dirty, muddy tire for them to physically examine, they denied our claim. They further stated this was because they couldn't prove it was road hazard damage. We explained, "You also can not prove there was no road hazard damage." We followed the directions of their representative completely and were told it was not necessary to put the huge shredded dirty tire in our RV (home). Who would even want to put something like that in their home. The original 3rd party person we talked to, told us to just take pictures if we couldn’t save the tire, which we did! We took many and sent them in as directed and they rudely denied the claim because they didn't have the physical tire!

I had a flat tire in a parking lot on Dec. 23, 2022, at 3pm. It was 12 degrees outside, while the sun was out, then dropped to 8 degrees once the sun went down. The first call I made to Good Sam said that their mechanic would be out in 60-90 minutes. After an hour, I got a call from that mechanic asking if I had a spare and where it was located. I told him it was under the minivan, on the passenger side. He refused to come out, saying that he had a policy not to go under cars to retrieve a spare, especially in this kind of weather since the jack can crack, dropping the car on him. Since I had never used my spare, I didn't realize that you simply crank it down from inside of the car, no jack required for this part, and no need to get under the car. He should have known this!!! Good Sam scheduled another mechanic to come out. After waiting another 1.5 hours, that mechanic was a no-show.

On a Saturday afternoon I had a tire blowout. Contacted Good Sam and was directed to complete the assistance request through their app. The app gave me 4 choices of places to have my car towed. None of the choices could repair my car. In fact one was closed! The nearest tire store with my tire in stock was 31 miles away. Good Sam customer service purposely acted both slowly and without regard to what was required to get me back on the road. Because I didn't want to be stranded in the parking lot of a closed tire store and because none of the Good Sam tire store options could fix my car, Good Sam customer service said I denied the tow. By me supposedly denying the tow they refuse to cover my $204.00 tow bill. They SUCK!!!

Good Sam DOES NOT provide Unlimited tow mileage as they state in written ads. They tow to the "nearest willing and able shop" (that they consider willing and able - not you), not to the one of your choosing. I recently called them to tow wrecked car to repair shop only 12 miles away (certainly not an excessive distance), and they said another one was six miles and that was my only option, or I have to pay the difference of $75. Don't join Good Sam. It is USELESS in your time of distress and real need. For example, if you have a breakdown, and Bubba's Auto Repair, Taxidermy and Tanning Salon is just 1 mile away, they are taking your car there, not to the 5-star Body shop you prefer 2 miles away.

Had Good Sam RV coverage and broke down outside Lubbock Texas with my truck pulling a travel trailer. Got bad gas in my RAM pickup. Called Good Sam and they said they would tow my truck but not my trailer because the trailer was not disabled. They were going to leave it on the side of Highway 84. Then they said their nearest service center was an RV repair business not a RAM dealer. They would not tow my RAM to the dealer in Lubbock. Finally they agreed to send two wreckers, one for the truck and one for the trailer and tow both to the nearest RV park as it was Sunday. They charged me $630.00 to tow my trailer 1 1/2 miles to the KOA. Two people at the KOA said they had similar experiences and cancelled.

Do not get this service!! 6 years never used it. Then Bang the time came. Had a bearing go out on a small trailer I was hauling. 2:00 in the afternoon called old reliable we’re here for you NOT!! Good Sam road service. They have the nicest people that can’t get anything done. 6 O’clock still no tow. Then told me I was only good for 20 miles, then another 300 dollars to the service center the next day after we booked a motel for the night. Ended up staying in a gas station parking lot. Called a local guy. Said he’d tow me in the morning for 150.00 and knows someone who could fix my bearings. Can’t express my disappointment with Good Sam after all these years a member. If at all possible look elsewhere. We are..

We have a 1985 VW pop top camper that broke down in Tonopah, NV. Forget the "unlimited mileage" for towing. They will only tow to a place that "says" they can fix it, not one that has experience with these aging vans. I told the "facilitator" that I wanted to be towed to a shop that can repair my van - either in Las Vegas or Reno. But, no they sent us to Ferrells in Hawthorne. It was after closing, so we dropped the keys in the box and found a motel. The next morning I called twice before a receptionist answered the phone. I explained what I thought was the problem and she said she'd get them right on it. I waited for someone to call with an estimate and what had to be done. I called and left several messages that went unanswered.

Goodsam Roadside service was called when my 41,000 lb 44' long coach lost air bag pressure in the rear of the coach. After a several hours wait, a repair service arrived and inspected the coach and determined a valve had failed and the valve would be ordered and coach repaired. The service was not qualified as the Goodsam service promises and did not find a valve failure but lied about the valve that never appeared. Other attempts to find a qualified service failed and Goodsam wanted to tow the coach without a determination if an onsite repair was possible by a qualified repair service. I never refused a tow, but given the difficulty in towing a very large coach on a trailer as the coach manual instructs I wanted to determine the problem before agreeing to a tow.

I signed up for what I thought to be AAA the site said and was a discount of $54,95 I had AAA Road Assistance before and it was great. This was on July 26 2022. I went on with life and then thought 1 day in September where is my AAA card. I then e mailed what kept popping up on my e mail as Good Sam's RV service. They sent a # and no card. Then in October of 2022 I decided to take the time and find out what was going on. Long story short I did not sign up for AAA. I signed up for Good Sam hence all the emails I was getting out of the blue. I think it was a switch and bait and I would of never signed up and gave my Debit for THIS company. I called again and told them, "I did not want you. I wanted AAA. I want a refund."

I have read some of the reviews and find that I am not in the minority about Good Sam Roadside Assistance. Better run fast and far away. Misery will be the least of your worries. To highlight a few relevant points based on my experience: (1) Be prepared for a long long wait for any help to come. (2) Help may NEVER come. (3) It is unlikely your tow truck driver will return your call for help. He probably won't answer at all (and this is 24 hour roadside assistance you paid for). (4) Good Sam will hang up on you when you ask 4 hours later if anyone is coming. (5) Sit back and relax. You're not going anywhere. My wife would still be along the freeway had we not arranged with a different company, (AAA). (6) Forget about a refund: I asked for my money back. Excuses why they couldn't or wouldn't refund our membership fee. Just don't you be the next victim. Good Sam could care less. DO NOT FALL FOR THIS SCAM.

I just called to cancel my extended service plan as I sold my camper. There is a $50 administration fee to cancel. I also canceled another policy on the structure of the camper and had no penalty. Please read the fine print as this is not something they tell you when buying this service. This seems a little ridiculous as I will look elsewhere for coverage in the future.

My husband had a blowout on a hilly 2 lane highway so we called Good Sam. For the first 3 hours, they couldn’t find our account but offered for $300 to get us a tow. Really? Then they were supposed to call us back and never did so we called them every 45 minutes for the next 5 hours!! Finally, a Highway Patrol officer got him help at the end of 8 hours. Good Sam finally called back after that 8 hours only to say it would be another 45 minutes!! 9 total hours!! So I emailed the CEO and then they started to call us the next day. Now they want to give us a $75 check (only good at Camping World). And they GUARANTEED me this “was an isolated incident”. To which I advised her the Hwy Patrol said this was “typical of Good Sam”. I just want my premiums back!! Don’t buy Good Sam, they’ll leave you stranded.

On 10-7-22, several check engine lights came on in my diesel pusher on the way to my RV site. After arriving I called Good Sam and requested a mobile mechanic. He arrived in about an hour in broken down old police car with a missing bumper and cracked windshield. The mechanic wore ratty jeans and a white tank top and did not have any diesel tools to diagnose my issue so he left. But the worst is yet to come! Ya see, I was at Prado Regional Park in Chino (CA). About 20 miles from Disneyland, 20 miles from Ontario Airport or 30 miles from John Wayne airport.

This joke of a company will come up with whatever reason on a whim to catch you with your pants down and side blind you with any excuse NOT to tow your RV after paying for the most expensive and elite 5th wheel RV roadside assistance and TOWING plan possible. Even after reading all the small fine print details, they will even come up with some off the wall reason to avoid towing your RV.

I mistakenly bought the service thinking that I could rely on it. I called for a tow and waited 8 hours for them to arrive!! I called the toll-free number only to be switched back-and-forth between departments. Then they wanted to charge me an extra $50 to tow the car to the shop only 3 miles away. Trust me don’t waste your money, you’ll end up frustrated.

I broke down on the side of the road and I called Good Sam and this was my first time using Good Sam and my last. EXTREMELY LONG WAIT, Horrible, Horrible experience. C.S. didn't listen when I said send tow truck. Guy in van left me stuck, no water, hot, hot sun, he did not CARE.

Yesterday, I called Good Sam for roadside assistance. I waited for 3 hours and I never got any texts for when anyone was on the way. I called back during that time and their agents did not understand basics like the term southbound and that my GPS was picking up a residential neighborhood next to the very very very busy interstate I was stuck next to (southbound Interstate 77) in North Carolina. I ended up paying $110 for a tow truck I found on my own. This was a terrifying and terrible experience and I will be cancelling.

I have used them 2 times over the last 4 years once for car lockout and once for a very large class A RV lowboy tow. Both times they came through just fine. The RV tow would have cost me a ton 3-4k. Yes I'm happy and I would recommend them. The RV tow was very difficult to find someone to do the job, but took a while. Good Sam came through for us. Also fast good service on the lockout.

When I got Good Sam Roadside Assistance, I was happy that they covered RVs and tow trailers. But the first time I needed them was for a bad transmission on our truck. It took them so long to respond that we took an Uber home, and we were home for hours before they picked up the truck and towed it home. Then the next day we had it towed to a transmission shop only 5 miles away, but their mapping program said it was farther, and they charged us extra mileage fees.

What I wrote to the company: "We broke down in Parker AZ with 115 degree hear. We called for assistance. After four hours we were told none was available but would be there at 0800 in the morning. No one ever called....ever. What if I was elderly? I'd be dead. I had to find my own mechanic and drive.my tow vehicle to find parts. No one has still called to check on us. I'm ending my service with you. I am going to find every RV forum and Google review and make sure to share the word." Stay away from Good Sam. Your safety depends on it. Your service is awful and you should be held accountable for it.

Warning...stay away from this company! In addition to RV coverage, we paid extra for pickup truck coverage and RV/truck tire coverage with roadside assist. Air in our truck tire was low and needed more air to prevent tire failure. The only roadside coverage they provide is towing the RV to the closest 'Camping World' and guess what...they are closed on Sundays and holidays with limited daytime hours. We were on our own on fixing the truck tire, so we ended up calling AAA which we also maintained coverage with and at least they showed up with an air pump to pump in enough air to get us home (2 hours away). They also notified Florida Road Rangers if we needed more help. Must check if I can cancel and get a refund on remaining contract. Either way... we will be looking for better company!!! We will definitely keep AAA!

My RV Trailer broke down in NW Georgia. Bad wheel Bearings on the left side. I thought I was lucky to be off the road and very near a Trailer repair shop. Unfortunately they could not do the work so I called Good Sam. I was connected to a mobil Mechanic service and told I needed a credit card and would be charged for a minimum of two hours of service at a rate of $132.50 per hour. Thankfully we were allowed to park in the shop’s lot. All Pro Diesel in Franklin GA. We waited about five hours or more all the time being told someone would be there soon. Good Sam had hired someone from MO. A very long way away.

Good Sam: Our F250 broke down in Bennett Colorado along the highway. My wife/I researched and found the best rated Ford Service Dealership (39 miles away). I called Good Sam at 10:44 am. They said, the closest service station was 20 miles away, therefore, I had to pay $160 for our truck and trailer to be towed the additional 19 miles. About 2 hours later, the tow company called and said they needed $320 to tow the truck and trailer.

5-6 hour wait times. Wrong addresses given, wrong orders. Unprofessional. Subcontractors that will screw you around with a million excuses. Terrible terrible. They. Good Sam apologize a million times but cannot correct it.

I have attempted to use Good Sam Roadside on two separate occasions only to be told by Good Sam that they will only cover towing up to 5 miles. I currently pay for Good Sam's highest tier of towing (platinum auto) which states that they will tow unlimited distance to the nearest provider. However, I have found that the nearest provider is often unwilling to service my vehicle due to wait times. The first tow was only 7 miles and second tow was 10 miles and both tows required out of pocket payment. Please do not use this company as you do not get to chose your destination of choice.

I have reviewed Good Sam previously for their HORRIBLE customer service. After that, I got a letter from them saying they were canceling my subscription because the cost to tow was greater. WTHECK!!!

We called once after signing up. It took over 3 hours and multiple phone calls. Called last week for a tow and even though we called multiple times no show after 4 hours. We even called the number they gave us which was suppose to be the tow company...didn't go through. Still no show at 4.5 hours. We canceled and called our garage instead. The most useless product I have unfortunately bought. I'm going back to AARP.

Lost power driving through Colorado mountains. No cell service, had to rely on a passing individual who offered to go back about 5 miles to his home and call for service. Finally got a weak signal just about the time the wrecker arrived 2 hours after disablement and called Good Sam, explained the situation. They told me I could request reimbursement through the website. Reimbursement denied because I didn't call Good Sam first. No cell service. Doesn't matter, it's just "unfortunate" over and over. Asked how I should have handled the situation differently, no idea, it's just "unfortunate". Tried escalating my case but was told that's the final decision.

Driving my Sprinter camper to California towing a small trailer. The camper suffered a flat tire right side rear. I'm on I-84 in Twin Falls Idaho, cars are going by at 80mph. I was pulled over as far as possible on the shoulder. I called Good Sam to get someone out to change the tire. The first person I talked to said he would text me when he found a company to take of my tire, several "sorry to keep you waiting texts later" they stopped texting, 2 hours later I called again. The lady I talked to said the fellow I talked to had left it for the 12:30 am shift. I called the the first time at 6pm. I explained again that I am on a busy interstate and it's dangerous! I finally gave up, Google the local towing companies and 20 min later a tow truck from Marky's towing was they with a very nice young man that changed my tire. Good Sam's roadside assistance is a joke. I'm going to request a refund and cancel my subscription.

My wife and I purchased roadside service for our RV and we planned to be on the road for a while. We were stranded on 3 occasions. The 1st time we were in San Francisco with a radiator leak. We called roadside assistance and they told us they will find someone to help us out and would call us back. When they called us back 4 hours later, they said we should be getting a call when the service provider is on the way. After an hour, we called the service provider and they told us they were coming out on Monday and not today (Saturday). We were not able to get any service on the same day and had to stay for an additional 2 days. Which I had to fix the issue myself.

This is the first time using good Sam roadside assistance it was recommended by several people to me so I decided to try it. I will be dropping my service. I was on the side of the road for 1 1/2 days before good Sam was able to get my travel trailer towed. I had my 4 Year old out there to just horrible I have triple AAA as well and they came within a half hour for my vehicle. I will now be adding my RV towing to triple AAA. Good Sam has worst service I have ever had to deal with csr took my information wrong put weight as 33000 pounds when my trailer is 7000 this is probably why I was unable to be towed until the next evening.

My initial experience wasn't terrible. Requesting assistance for a flat tire was a little strange - you call them, then they text you a link to complete it online. Okay, did that. And people did show up to fix my flat tires - but it felt a little sketchy. The service providers arrived in unmarked sedans, no uniforms or anything indicating they were in business. The biggest issue arose, though, when I used the service I paid for. I paid for 3 years in advance, but Good Sam cancelled my membership after the first year because I used the service for 3 flat tires within that year. Apparently you can buy the membership & stay a member as long as you don't use the service you paid for. I'm not sure how that makes sense, but I couldn't get back to AAA fast enough. Never again!

To start, initial call prompts are misleading. I called 3 times before I just picked wrong answer for me, so I could get a live person. This person led me to an automated prompt. I filled in the blanks and received a message that my request had been submitted and I would be contacted shortly. Shortly turned into 2 1/2 hours (6:18 p.m. - 8:55 p.m.) I called back and the person I talked to stated that she had no record of my request being submitted. She initiated a new request. I had to pay $40.00 for a towing fee for a distance of 5.8 miles (4.8 miles over the limit of 1 mile), but membership states unlimited distance towing and said nothing about to the closest shop. I received another message about 9:30 p.m. that a tow service was on the way and would arrive in about 90 to 120 minutes. The tow truck driver did arrive about 11:30 p.m. after coming from 2 hrs. away.

This is NOT Triple A (AAA) or anything like it. A search for AAA on Google puts this company at the top of the search results because they pay to be there. After signing up in October of 2021, I found out how inferior they are in November when they did not answer or return a phone call to their 800# for assistance. I tried again today (March 2022) and I'm wondering if they still exist. The pre-recorded messages are in various voices and no one has come to the line after 30 minutes.

After reading a number of reviews I appear to have been very lucky. Stuck on i40 outside of flagstaff with a 35 foot diesel pusher. It was on the hook within 3 hours as it takes a good hour to just hook up. Towing company were very knowledgeable and helpful.

RV broke down 2:30PM on a Friday. Called for assistance from our Good Sam Roadside Service. After talking to several agents throughout the night, we realized we would be sleeping on the side of the highway that night. No one was able or willing to help. Saturday, the calls resumed. Still no help. The final call from Good Sam was to inform us, "You are on your own (exact words)".

Jan 6, 2022, flat tire on my motor home, cold and windy in Ardmore, OK. 80 years old. Called Good Sam, they texted help is on the way and gave a phone number. An hour later I called the number, they said nope, help is not on the way. Called Good Sam, said they would text when help is on the way. I started work on it myself. I have a bottle jack, spare tire, compressor, generator. Never got a text, didn't get another word from Good Sam. Several hours later I had done it all myself. My daughters were incensed when they heard my story and called Good Sam who promised to follow up. Jan 17 and no word. I think an appropriate remedy would be for Good Sam to buy me a subscription to AAA.

I hired Good Sam to tow my newly remodeled, 36 ft RV. I was very clear that it absolutely had to be towed on a little boy flatbed and did not on a wrecker tow truck because of the weight in the back from the remodel. I'm not sure who they outsourced the transport to but they completely and recklessly annihilated every inch of my RV! I had just, weeks before hit the 15,000 mark on the restoration and remodeling of the RV which included reinforcing the entire interior to house a rooftop garden/bar. The first thing the tow truck drivers did was rip off the entire roof including plastic lawn furniture that was bolted to the roof along with AstroTurf I pick it fence Pink flamingos etc, and threw them off to the side of the road where they picked up my 18,000 lb RV on a wrecker and dragged it 35 miles before getting it stuck in the road and ripping off the drive line then just abandoning it there.

Bought into the program mainly for my motor home but figured I cover my wife and kid's cars as well. Over 700.00 invested for 5 years, paid in full. Used the service twice in about 6 months for my son's jeep and they cancelled me and said I used it too much. Even better they said I only paid to have it towed to the nearest garage and charged me 300.00 more to bring it to my house 50 miles away. Really a great service as long as you don't use it.

A Good Sam Roadside Technician improperly re-attached my wheel cover after changing a flat tire & it was lost as I drove the RV. I made a damage claim with Good Sam in September & it has not been resolved. They never return calls or emails. Their Customer Service Philosophy is to delay the customer as long as possible until the customer eventually gets frustrated enough to drop the claim.

I purchased a new/used 2021 Forest River stealth toy hauler. After finding out not being the original owner that all other warranties are void I decided it may be a good idea to get an extended warranty. Little did I know immediately after I got the warranty I would have issues and went to file a claim and was denied. No point in getting this useless service if they’re just gonna deny your claim, very unhappy.

Charged me for a tow and charged me extra to take it to somewhere besides a corner gas station. Hour and a half to two hour wait. Had to call twice as first operator didn't have a clue. Did not feel it is worth the cost of membership.

This is a tale of a simple car tow as opposed to an RV tow. My car was damaged during IDA and our insurance carrier, Allstate, requested we use their collision center which is 6 miles from our house. I called the day before our cars scheduled appointment at the body shop.

Needed a tow from home to a garage that takes care of my cars. Not the first time I've had this EXACT tow done before. This time Good sam decided to charge additional $93 for that same tow that in the past was covered by my membership. The customer service people did not seem to know how to handle my situation and after 45 minutes on the phone I spoke with Rudy a customer service "Supervisor" who does not understand how to talk with customers. He decided that overtalking the customer was a good idea. Bottom line after 16 years of good service and no complaints Good Sam has apparently decided that customer service is not a priority. Highly recommend picking a company that values its customers.

I joined Good Sam's roadside Travel club 5 months ago after 30 years with AAA. Yesterday, Friday 10/22/21, I used my new Good Sam's travel service for the first time. I cannot begin to express how upset and frustrated I am with the EXCEPTIONALLY POOR EXPERIENCE I endured. I am now regretting my decision to join Good Sam's travel assistance entirely!!

These people are just above and beyond. My husband and I are full time RV'rs and we're traveling to our next destination. We decided to stop at a reservoir IN THE MIDDLE OF NOWHERE IDAHO to boondock for a bit. We got slightly off the makeshift road trying to get as far away from everyone as possible and ended up stuck in the lake bed with our 1 ton dually and 35' camper. Everything from the beginning of the first phone call was just very impressive. They made it SSSOOO much easier to call in and be located and collect all the necessary info than AAA. Long story short it took 5 hours to get the tow driver out and when he did show up he had tripled his price and seemed like he was about to tear our frame right off the camper!

Good Sam Companies,, stay away. RUN. Good Sam, the nation's largest RV motor club also owns National General insurance, Campers World, Central coast resorts and more. DO NOT join their club or buy any of their insurance. They are liars and cheats just like all American insurance companies. I was just woken to high wind gusts and rain and had to climb onto the roof of my motorhome to re-secure my already damaged roof. My roof was badly damaged late August from a really bad monsoon storm that torn up the back end of my motorhome's roof, I was waiting for the insurance company to get the roof fixed only to find out the Good Sam insurance company is doing everything to avoid paying the claim, and I can't afford to fight them nor the money to replace the one piece fiberglass roof. The motorhome is my home, I live in it.

We were thrilled to find this company and used them several times. However, we did not know that when we followed their phone assistant's directions... When they said to get the battery charged and wait till tomorrow to see if the works and if not call them and they will arrange for towing. This happened several times because we were unlucky enough to have batteries DIE on 3 cars.

Up until July of this year I would have said if you’re looking for roadside look no further. I used them about 3 years ago and it was great, but then in July of 21 they changed my tune. My HONDA Pilot 2016 engine blew 75 miles east of Boise, ID. Called Good SAM and spent almost 4 hours of them trying to locate me. As you can see that was difficult as I gave them a mile marker on US 20 and a cross street. Then when they finally located me, they told me as a Platinum + member I could only get towed 4 miles. I stated that the paperwork said nearest authorized repairer for the car was how far they would tow it. (And there was nothing closer than about 25 miles) customer service had a very nice lady (nicest in this entire experience). Call me back but by then my buddy had left work and gotten a U-Haul car trailer and was about 15 min out.

Not a good place to do business with. Been a member since 2011 and use them 1 other time in 11 years at 125.00 per year. On Sept 7th our first day on a 11 day trip our front brake on a 2 axel trailer caught fire at about 3pm. We managed to pull off the road and phoned them. Our nightmare began. After sitting on the side of the road for 2 days in an 18 ft trailer and 2 dogs (over 30 hours) I ended up looking after this problem without their help. Was a total joke and answering their questions multiple times after about 20 phone calls and having to load up my cell phone so we can talk was a huge problem. After 30 hours a tow truck driver said he was on his way and was dispatched to the wrong location. He never showed up and no call back from this ** company.